WorldWideScience

Sample records for international tourist hotel

  1. Green certification, e-commerce, and low-carbon economy for international tourist hotels.

    Science.gov (United States)

    Chen, Long-Fei

    2018-05-22

    Increasing population and over-consumption are placing unprecedented demands on agriculture and natural resources. The Earth is suffering from global warning and environmental destruction while our agricultural systems are concurrently degrading land, water, biodiversity, and climate on a global scale. For a sustainable future, green certification, e-commerce, and environment education can boost low-carbon economy with decreasing carbon emissions, but very few researches address them for the hotel industry. This research studies the performance impact of e-commerce, international hotel chain, local hotel chain, and green certification for carbon emission reductions of international tourist hotels of Taiwan. It reveals that, after a sufficiently long time, there is an improvement in the environmental and economic performance of the green-certified hotel group. In addition, it reveals that, as recommended by the operation policy, the international hotel chain group together with e-commerce has better performance than local hotel chain. It is also discussed how to sustain the continuing improvement in low-carbon performance of the hotel industry.

  2. Hotel Performance and Agglomeration of Tourist Districts

    OpenAIRE

    Marco-Lajara, Bartolomé; Claver Cortés, Enrique; Úbeda García, Mercedes; Zaragoza Sáez, Patrocinio del Carmen

    2014-01-01

    This paper measures the impact on profitability of the geographical area where the vacation hotels of the Spanish Mediterranean are situated. It places a special emphasis on analysing the tourist districts existing in this coastal Spanish area and the extent to which the degree of business agglomeration at each destination affects hotel profit. Due to the characteristics of the service sector, and after a revision of the agglomeration literature, a ‘U’-shaped relationship is hypothesized betw...

  3. Fuzzy Expert System For The Selection Of Tourist Hotels

    OpenAIRE

    GOPAL SINGH

    2015-01-01

    In the present work a simple and very effective mathematical model is designed for tourist hotels of LEVEL 2. Location of hotels building structure of hotels quality of hotels feedback of hotels and advertisement of hotels are as input factors. Trapezoidal membership function and triangular membership function are used for fuzzification process and defuzzification is done by COG technique. The fuzzy logic has been utilized in several different approaches to modeling the selection of tourist h...

  4. Fuzzy Expert System For The Selection Of Tourist Hotels

    Directory of Open Access Journals (Sweden)

    GOPAL SINGH

    2015-08-01

    Full Text Available In the present work a simple and very effective mathematical model is designed for tourist hotels of LEVEL 2. Location of hotels building structure of hotels quality of hotels feedback of hotels and advertisement of hotels are as input factors. Trapezoidal membership function and triangular membership function are used for fuzzification process and defuzzification is done by COG technique. The fuzzy logic has been utilized in several different approaches to modeling the selection of tourist hotels process. This model addressed the hotel of LEVEL2 and this model concludes that the hotel is LEVEL 2 with degree of precision 52.15 .

  5. Business agglomeration in tourist districts and hotel performance

    OpenAIRE

    Marco-Lajara, Bartolomé; Claver Cortés, Enrique; Úbeda García, Mercedes

    2014-01-01

    Purpose – The present paper aims to analyze how the performance of hotels located on the Spanish Mediterranean coast (peninsular and Balearic) and Canary coast is affected by the degree of business agglomeration in tourist districts. If agglomeration affects hotels positively, then the externalities generated in tourist districts will be relevant when locating an establishment. Otherwise, the reason why hotels group together geographically would be more related to the suitability of beaches a...

  6. Exploring green service quality elements for international tourist hotels in Taiwan from the aspect of two-dimensional quality model

    OpenAIRE

    Yi-Min Li; Chih-Yun Yang; Ya-Hui Kuo; Ruei-Yi Hung

    2014-01-01

    The enhancement of leisure atmosphere in the past years has resulted in environmental pollution and changes, thus tourism industry is no longer a non-smokestack green industry. Although the governmental organizations have promoted Green Hotel for the improvement, the remodeling of appearance and equipment and the alternation of spares sources have increased the costs, therefore a lot of hotels are still waiting and seeing the successive development. This study tends to find out customer empha...

  7. Attracting International Hotels

    DEFF Research Database (Denmark)

    Assaf, A. George; Josiassen, Alexander; Agbola, Frank Wogbe

    2015-01-01

    With the increased international competition facing hotel chains, it is essential that the next destination they enter is the most attractive option possible. The host destinations too have a keen interest in strategically positioning themselves in order to attract international hotels since...... their presence has several positive effects. Using, for the first time, actual on-location data we investigate the factors that matter most for international hotels when selecting host destinations. Specifically, we identify 23 factors that make a destination an attractive (or unattractive) location...... for international hotels. We then rank these. The results show that welcomeness, infrastructure, and crime rate are the three most important factors that influence the location of international hotels in host destinations....

  8. The environmental performance indicators in the sector of tourist services. The case of study about an international hotel group

    International Nuclear Information System (INIS)

    Andriola, L.; Seminara, M.V.

    2000-01-01

    The environmental performance indicators in the tourism sector represents the necessary element to quantify and to simplify information about the environmental performance of a particular field in order to make the comprehension of the interactions between tourist activities and environment understood by the customers and decision makers. This indicators will have to be quantified in order to contribute to focus and explain improvements in environmental management. One of the most important elements to pursue a Sustainable Development is the definition of a series of the right indicators. Basically performance indicators can be applied in the environmental analyses effected for defining the politics of management of tourist development and, particularly, in the procedures of Environmental Impact Assessment and Strategic Environmental Assessment disciplined by the European Directives 85/337/CEE, 97/11/CEE, from the proposal of Directive on the SEA and from the relative national normative. This tools should allow to esteem environmental conditions and the impacts caused by the tourist activities to find actions to balance the budget between the economic development and the social and environmental issues i a determined territorial context [it

  9. Tourists' attitudes towards ban on smoking in air-conditioned hotel lobbies in Thailand.

    Science.gov (United States)

    Viriyachaiyo, V; Lim, A

    2009-06-01

    Thailand is internationally renowned for its stringent tobacco control measures. In Thailand, a regulation banning smoking in air-conditioned hotel lobbies was issued in late 2006, causing substantial apprehension within the hospitality industry. A survey of tourists' attitudes toward the ban was conducted. A cross-sectional survey of 5550 travellers staying in various hotels in Bangkok, Surat Thani, Phuket, Krabi and Songkhla provinces, October 2005 to December 2006. Travellers aged 15 years or older with a check-in duration of at least one day and willing to complete the questionnaire were requested by hotel staff to fill in the 5-minute questionnaire at check-in or later at their convenience. Secondhand cigarette smoke was recognised as harmful to health by 89.7% of respondents. 47.8% of travellers were aware of the Thai regulation banning smoking in air-conditioned restaurants. 80.9% of the respondents agreed with the ban, particularly female non-smokers. 38.6% of survey respondents indicated that they would be more likely to visit Thailand again because of the regulation, 53.4% that the regulation would not affect their decision and 7.9% that they would be less likely to visit Thailand again. Banning smoking in air-conditioned hotel lobbies in Thailand is widely supported by tourists. Enforcement of the regulation is more likely to attract tourists than dissuade them from holidaying in Thailand.

  10. International Tourist Arrival

    African Journals Online (AJOL)

    user

    analyze the gap between supply and demand for the hotel/accommodation sector of ... The research is largely conducted based on the secondary data obtained ... Ethiopia's tourism sector is surely growing from the low base of a minimal 1%.

  11. Hotel workers and the production of tourist speech

    Directory of Open Access Journals (Sweden)

    Juliana Souza Dartora

    2007-12-01

    Full Text Available Exploratory research undertaken in the city of Caxias do Sul/RS, aimed to analyze the production of speeches related to Tourism by local hotel workers. Concepts and basis from Social Psychology are used, specially the constructs ‘perception’ and ‘attitude’, and the theories on Social Communication about imaginaries. The methodology of the analysis also makes use of the content analysis as proposed by Bardin (1997, in the context of communication studies. The results illustrate that the subjects do not consider satisfactory the city relationship with the tourist activity, when it is compared to other cities belonging to the same region, attributing the fact, among others, that other cities would be in the media more frequently and that in Caxias do Sul, the industry sector would overlap the tourist sector. This illustrates the reproduction of a traditional imaginary pointed out by the WTO, in which tourism would be associated exclusively to leisure. Nevertheless, the category business travel is a constant in the worker’s speech.

  12. Attitudes of Tourists about the Possibility of Development of Unusual Hotels in Serbia

    Directory of Open Access Journals (Sweden)

    Klisara Dubravka

    2015-01-01

    Full Text Available This paper deals with the problem of relatively young type of hotel that is increasingly attracting the attention of the modern tourist. Unusual hotels are very interesting phenomenon, not only for tourists and hospitality professionals, but also for people who are (currently out of the tourist flows. These are facilities with untypical architectural design, non-standard equipped or with services that are not common in the hospitality industry. They often contribute to the attractiveness of the area in which they are located. However, business sustainability of unusual hotels, as well as any other hotel, depends on guests, i.e. number of overnight stays.We present the results of research conducted among tourists in Serbia. The main task is to examined whether tourists are interested in the potential developing of unusual hotels. If so, which subtypes of unusual hotel would be best suited for the territory of Serbia. In order to compare experiences and operating results, parallel survey was conducted among owners of unusual hotels around the world. The results suggest a conclusion - with a favourable investment climate, unusual hotels should have a future in Serbia.

  13. ASPECTS OF ROMANIAN MARKETING ENVIRONMENT FOR INTERNATIONAL HOTEL CHAINS

    Directory of Open Access Journals (Sweden)

    Smaranda Adina COSMA

    2015-02-01

    Full Text Available The influence of global processes on economic development is reflected in the intensity of tourist streams and in the development of the hotel companies’ strategy. Because of that, is very important for a hotel and especially for one that belongs to an international chain to analyse the micro and macro environment, to know exactly which are the opportunities and the risks taken into consideration on a specific market. On the Romanian market the hotels that belong to international chains consider that the most important opportunity is the market development potential and the biggest risk is the infrastructure. Also, the own resources are the most important factor that is influencing directly the activity of a hotel belonging to an international chain in Romania. All those criteria are taken into consideration by the hotels in order to develop a long time strategy on the Romanian market.

  14. Exploring Factors that Influence Domestic Tourists' Satisfaction with Budget Hotel Services in Egypt

    OpenAIRE

    Hossam Samy

    2016-01-01

    This paper aims to explore the primary factors that affect the perception of domestic tourists towards the service quality of budget hotels in Egypt. The factors were divided into three main constructs: physical quality, service quality and value for money. The primary findings reveal that the budget hotel location, cleanliness, maintenance, comfort level, hotel staff service, value for money room rates and food and beverage values are among the significant factors that influence domestic tou...

  15. Evaluation Of International Tourist Satisfaction In Weh Island Indonesia Using HOLSAT Model

    OpenAIRE

    Dr. Syafruddin Chan

    2015-01-01

    The purpose of this research is to examine international tourist satisfaction in marine tourism especially diving and snorkeling in Weh Island Indonesia using Holsat Model. The data for this study come from survey in the field by using questioners and interview not only to tourists but also to other stakeholder such hotel owner government officials international NGO officers and other related parties. 200 Respondents were drawn from four 4 locations most tourists concentrated in Iboih Sumur T...

  16. Reducing tourist carbon footprint through strategic mapping of the existing hotel stock - Attica

    Science.gov (United States)

    Pieri, Stella Panayiota; Stamos, Athanasios; Tzouvadakis, Ioannis

    2016-09-01

    The tourist carbon footprint (TCF) is the measure of the total amount of carbon dioxide (CO 2) tourists emit by travelling from origin to destination and by participating in tourism - and leisure - related activities considering all relevant sources, sinks and storage within the spatial boundary of the destination. This paper presents a method of assessing the part of TCF associated with tourist transport at the tourist destination and proposes iso-pollutant contours as the most effective method of mapping TFC in relation to hotel location by using the prefecture of Attica in Greece as an example. The paper demonstrates for the first time how important is hotel location as a determinant factor of TCF and also proposes measures to reduce CO 2 emissions through the implementation of policies that are environmentally friendly and are aiming to facilitate the transport of the tourists and promote the use of public transport.

  17. Assessing Actual Visit Behavior through Antecedents of Tourists Satisfaction among International Tourists in Jordan: A Structural Equation Modeling (SEM Approach

    Directory of Open Access Journals (Sweden)

    Ayed Moh’d Al Muala

    2011-06-01

    Full Text Available Jordan tourism industry is facing fluctuating tourist visit provoked by dissatisfaction, high visit risk, low hotel service, or negative Jordan image. This study aims to examine the relationships between the antecedents of tourist satisfaction and actual visit behavior in tourism of Jordan, and the mediating effect of tourist satisfaction (SAT in the relationship between Jordan image (JOM, service climate (SER and actual visit behavior (ACT. A total of 850 international tourists completed a survey that were conducted at southern sites in Jordan. Using structural equation modeling (SEM technique, confirmatory Factor Analysis (CFA was performed to examine the reliability and validity of the measurement, and the structural equation modeling techniques (Amos 6.0 were used to evaluate the casual model. Results of the study demonstrate the strong predictive power and explain of international tourists’ behavior in Jordan. The findings highlighted that the relationship between Jordan image and service climate are significant and positive on actual visit behavior.

  18. The Carbon Impact of International Tourists to an Island Country

    Directory of Open Access Journals (Sweden)

    Kang-Ting Tsai

    2018-05-01

    Full Text Available Taiwan, located in the East Asia, is an island country with limited natural resources. To increase economic growth and reduce CO2 emission levels, the Taiwanese government is promoting a sustainable low-carbon tourism industry. This study investigated the CO2 emission coefficient of tourist activities and identified the CO2 emissions (CE patterns of international visitors to Taiwan. The total CO2 emission per visitor without considering international transportation was estimated using a questionnaire. The total CO2 emission comprises the CO2 emission of transportation, the CO2 emission of accommodation, and the CO2 emission of tourist activities. The results suggest that more convenient public transportation might help to reduce the total CO2 emission. Without considering CO2 emission from international air travel, in contrast to many non-island countries where CO2 emission of transportation is the main contributor to total CO2 emission, the CO2 emission of accommodation was the main contributor to total CO2 emission in Taiwan. To reduce the CO2 emission of accommodation, the Taiwanese government should improve the energy-use efficiency of devices in tourist hotels and promote bed-and-breakfast accommodations with low CO2 emission coefficients. Visitors enjoyed culinary journeys and shopping, both of which are activities that contribute highly to the CO2 emission of tourist activities because of their high CO2 emission coefficients.

  19. Evaluation Of International Tourist Satisfaction In Weh Island Indonesia Using HOLSAT Model

    Directory of Open Access Journals (Sweden)

    Dr. Syafruddin Chan

    2015-08-01

    Full Text Available The purpose of this research is to examine international tourist satisfaction in marine tourism especially diving and snorkeling in Weh Island Indonesia using Holsat Model. The data for this study come from survey in the field by using questioners and interview not only to tourists but also to other stakeholder such hotel owner government officials international NGO officers and other related parties. 200 Respondents were drawn from four 4 locations most tourists concentrated in Iboih Sumur Tiga Kota and Gapang by using stratified random sampling. The data was tabulated and processed by using Holsat Model that was developed by Tribe and Snaith 1998 as a research instrument for measuring holiday satisfaction. The international travelers were not really satisfied when visited Weh Island. This was because most of the attributes used to measure their satisfaction were still below their expectation. Thus this finding is important for service providers like restaurants travel agents hotels and tourist information centers in Weh Island to improve all the poor indicators rated by tourists. Furthermore the findings demonstrate the usefulness of the HOLSAT model in three aspects First this study identifies tourists sense of satisfaction or dissatisfaction in terms of the various attributes of Weh Island as a holiday destination. Second this study provides insights on how Weh Island is perceived as a holiday destination by international tourists. Third this study provide a better approach to understanding of tourist behavior while they are visiting Weh Island Based on the results of the comparison between expectations and experiences.

  20. Hotel water consumption at a seasonal mass tourist destination. The case of the island of Mallorca.

    Science.gov (United States)

    Deyà Tortella, Bartolomé; Tirado, Dolores

    2011-10-01

    While it is true that tourism is one of the main driving forces behind economic growth in several world regions, it is also true that tourism can have serious negative environmental impacts, especially with regard to water resources. The tourist water demand can generate big problems of sustainability, mainly in those regions where water is scarce, as occurs in most coastal and small island destinations where a large part of world tourism is concentrated. Given the shortage of literature on the subject, further research into the tourist water demand is required, with particular attention to the hotel sector, since hotels are the most popular option for tourists, displaying higher levels of water consumption. The main purpose of this study is to develop a model to analyse hotel water consumption at a mature sun and sand destination with a strong seasonal pattern and scarcity of water; characteristics shared by some of the world's main tourist destinations. Our model includes a set of different hotel variables associated with physical, seasonal and management-related factors and it improves on the capacity to explain water consumption at such destinations. Following a hierarchical regression methodology, the model is empirically tested through a survey distributed to managers of a representative sample of hotels on the island of Mallorca. From the obtained results, interesting recommendations can be made for both hotel managers and policy makers. Among these, it should be highlighted that the strategic move contemplated by many mature destinations towards a higher quality, low-season model could have significant negative effects in terms of the sustainability of water resources. Our results also conclude that managerial decisions, like the system of accommodation that is offered (i.e. the proliferation of the "all-inclusive" formula, both at mature and new destinations), could give rise to the same negative effect. Development of water saving initiatives (usually

  1. The quality of tourist service in hotels, as a factor to attract tourists

    Directory of Open Access Journals (Sweden)

    Sergeev A.A.

    2017-01-01

    Full Text Available in condition of fierce competition, those hospitality businesses win that primarily seek to satisfy the needs of consumers. Successful hotels, seeking their own economic benefits, provide social needs and satisfy the desires of customers. To achieve these goals, they introduce new technology, develop new methods of personnel management and new range of services in the hotel business. Practical experience shows that the service is an important element of management. The article describes practical methods of assessing the quality of customer service.

  2. The asymmetry of tourist images for the international cross border ...

    African Journals Online (AJOL)

    The asymmetry of tourist images for the international cross border three- ... of images promotion strategy, which is called “positioning” in Marketing. ... Keywords: tourism, tourist brand, Chita region, Mongolia, tourist and recreational activities ...

  3. Comparative Study About 4 and 5 Star Hotels in Antalya and Barcelona According to Tourist Ratings at Holidaycheck Web Site

    Directory of Open Access Journals (Sweden)

    Ozan GÜNGÖR

    2018-04-01

    Full Text Available Because the intangibilty of tourism product, reviews and ratings at online review web sites where real consumers share their experiences, become the most important information sources. In this research, according to ratings at Holidaycheck web site which is used mainly by German speaking tourists, it is aimed to compare 4 and 5 star hotels in Barcelona and Antalya. Documents analysis was used to collect data, collected data were uploaded to SPSS 20.0 and non paramectric methods were used to test the hypotheses. The findings showed that tourists were more satisfied with staff service at hotels in Barcelona than hotels in Antalya. Plus, they were more satisfied with sports and entertaintment facilities at hotels in Antalya than hotels in Barcelona.

  4. A twofold commodification of “place” in hotel websites and its consequences for the discursive creation of a tourist identity

    Directory of Open Access Journals (Sweden)

    Rosana Dolón Herrero

    2016-04-01

    Full Text Available Tourism is a global cultural industry and one of the world’s largest international trades (Thurlow & Jaworski, 2011. As far as tourism is understood as an agent and channel of globalisation (Pritchard & Jaworski, 2005, it makes sense to investigate it from a critical perspective and analyse how its discourse shapes the tourist experience. The aim of this study is to explore ways in which hotel websites project a place identity for the hotel and, in doing so, for the town or city in which the hotel is located. I will ask how, and in what ways, this representation relies on socio-cultural conventions, which in turn may influence the discursive construction of the social actor “tourist”. Using Critical Discourse Analysis (see e.g. Fairclough, 1999, 2002 as a framework, I will also draw on Halliday’s (1985 transitivity system to identify the representational choices underlying the semantic encoding of the services the hotel offers made by the promoter of the hotel on its website. Using the concordancing tool AntConc 3.4.2 (Anthony, 2014, I will trace patterns of use, allowing for a further qualitative analysis of the data. The study is also of interest to the tourist industry inasmuch as it offers an insight into the social construction of a “tourist” identity, shaped according to prevailing symbols and codes in modern society.

  5. All-electric tourist hotel Hoch-Ybrig in the Schwyz canton

    Energy Technology Data Exchange (ETDEWEB)

    Kaelin, W

    1976-11-01

    The article deals mainly with questions relating to the heating of the all-electric Hoch-Ybrig tourist hotel in the Schwyz canton of Switzerland. Situated at an altitude of around 1,500 m above sea level, the hotel is exposed to severe climatic conditions and heated mainly with storage and direct heaters. A number of separate rooms, however, such as restaurant, kitchen, garage, workshops and ancillary rooms, are ventilated by a system combined with Econovent heat recovery units. The heat recovery system saves about 74% of the energy required annually for heating these spaces. The balance is supplied by a central heat store. The design of the heat-recovery system is explained in detail.

  6. A survey of tourist attitudes to renewable energy supply in Australian hotel accommodation

    Energy Technology Data Exchange (ETDEWEB)

    Dalton, G.J.; Lockington, D.A.; Baldock, T.E. [School of Engineering, University of Queensland, Brisbane, Qld 4072 (Australia)

    2008-10-15

    The results of a survey are presented describing the attitudes of Australian tourists to micro-generation renewable energy supply (RES) for hotel accommodation. The average positive response rate to all questions was above 50%, implying a desire by tourists for environmentally friendly accommodation and renewable energy supply. Tourists indicated that they perceived RES to be reliable and expressed a willingness to cooperate with RES initiatives and possible resultant inconveniences. However, there were mixed opinions with regard to consumer willingness to pay for the product. Of the 49% of respondents who were willing to pay extra for RES, 92% replied they would pay between 1% and 5%. Analysis of the variation in response due to accommodation type revealed a 'city' hotel versus 'eco-resort' difference. Likewise, a breakdown of responses according to country of origin indicated that Australians had a more positive attitude to RES than overseas visitors, including Japanese and Americans. While no variation in response was detected according to gender, age had a measurable bearing on response, with older guests returning a higher positive response rate. Visual queue questions querying aesthetic opinions and 'not-in-my-backyard' (NIMBY) attitude to RES revealed that there was virtually no opposition to photovoltaics. Opinions regarding wind energy conversion systems (WECS) varied with type and location, with rooftop WECS receiving more acceptance than stand-alone varieties. A high level of visual acceptance was shown by respondents for onshore wind farms located close to a tourist accommodation centre, with less enthusiasm for offshore farms. A strong NIMBY attitude to WECS was not observed among Australian or local respondents. (author)

  7. Quality Dimension for Elderly Service in Taiwan Hotel Industry

    OpenAIRE

    Chung-Chieh Lee; Feng-Hua Yang; Chih-Jen Chen

    2013-01-01

    The author conducted a questionnaire survey on randomly selected elderly tourists from three hotel groups in Taiwan: international group, domestic-business group, and domestic-tourist group. Based on the literature, the author developed a questionnaire and asked these tourists to rate the hotels in which they were staying on three quality dimensions: brand awareness, hotel facilities, and hotel services. Through the questionnaire survey, the author wanted to determine the performance of the t...

  8. TYPES OF BANAT RURAL TOURIST PRODUCTS REQUIRED BY INTERNATIONAL TOURISTS

    Directory of Open Access Journals (Sweden)

    Cornelia Petroman

    2016-11-01

    Full Text Available Touristproducts express the training way and content of tourism offer, being a sum ofmaterial goods and services designed to meet the requirements and motivationsof tourists. Tourist services are individualized through a lot ofcharacteristics: elasticity of consumption, the material or immaterialexistence, the impossibility of storing, the simultaneity of consumption withthe production one, the impossibility of avoiding some differences. Thestructure of Banat tourist products focuses on several essential componentsbecause of the multiculturalism of this area, but also specific entrophic andnatural resources, natural reservations, historic sites, great diversity offlora and fauna due temperate or sub-Mediterranean climate subtypes. Economicactivities as support of agricultural occupations have trends of orientationtowards the tertiary sector stimulating the growth of niche tourism, ofmultiethnic space and multi confessional, being the supporting element oftourist services offered and through and through multilingualism increase theidentity of culture and civilization. The economic rural activities, populationand territory offers to Banat rural tourist product a note of originality,authenticity and attractiveness, the novelty of Banat village consisting frommanufacturing activities, habits and popular, the traditions archaicmulinologic installations and technical oil extraction, gastronomy, naturalmonuments, monastic religious services, diversity of hilly and steppe landscape.

  9. International Alliance of Green Hotels to Reach Sustainable Competitive Advantages

    OpenAIRE

    Hufei Ge; Silu Chen; Yujie Chen

    2018-01-01

    Under increasing environmental pressure, hotel firms need to improve their ability to access international alliances while maintaining good performance for sustainable development. This paper uses survey data from 784 hotels running at different levels of service in China to test the hypothesis in an integrated analytical model, and the findings show that the impact of international alliances varies with different levels of green hotels. Despite operating in the same sector, hotels running at...

  10. Brand quality and internationality: Branded global chain hotels

    OpenAIRE

    Vrkljan, Sanela; Bartoluci, Mato; Čižmar, Sanja

    2017-01-01

    It is increasingly testing for individual hotels, even the well-run and famous ones, to compete and grow in the wider world market without having the underpinning and benefits of the global representation. Perhaps, this is why even the more notable establishments, join hotel chains or a global hotel management conglomerate. This paper focuses on the correlation between business performance of global chain hotels (GCHs) and quality and internationality of the brand they belong to. The quality ...

  11. International partnership at tourist services market

    Directory of Open Access Journals (Sweden)

    Volodymyr Mazur

    2017-10-01

    Full Text Available The article deals with the following levels of realization of stages of the development of forms of international economic relations: international economic interaction, international economic contacts, international economic cooperation and international economic integration. Publications of modern scholars – investigators of issues of forming and development of partnership relations and the aspects of partnership in international relations.They made a great contribution in the definition of the importance and actuality of the similar way of realization of economic activity and investigation of the forms of its usage. However, it is necessary to emphasize that there is the difference of opinions of scientists concerning theoretical base of forming of partnership relations. The considerable quantity of scientific works was dedicated to the investigation of partnership relations of enterprises with commercial banks, state institutions on the level of foreign economic activity of economic subjects. The development of tourism in Ukraine has been investigated as creating of favorable organizational and legal and economic surrounding of the development to of the sphere, forming competitiveness at the world market of national tourist product on the base of the use of natural and historical and cultural potential of Ukraine and support of its social and economic interests and economic security.

  12. Price Formation of Tourist Hotels of the City of São Luís/Maranhão

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    Mauro Santos

    2017-01-01

    Full Text Available The hotel is a business establishment for the purpose of providing accommodation and food services, and for that, have physical structures that meet the specific and basic conditions to receive tourist, in exchange for payment. The pricing on these developments may have a focus on costs, market competition and the perception of value. Some factors can be considered in the formation of prices, such as demand, segmentation, weather, competition behavior and characteristics of the property among others. The aim of this paper is to analyze the pricing strategies in the lodging facilities in São Luís / Maranhão / Brazil. The study is justified by the importance of pricing for hotel management, from the reality of the hotel industry in São Luis. Was adopted procedures descriptive research, predominantly quantitative in a sample of 31 hotel companies of São Luís, with respondents managers of these establishments. Data were analyzed with support software R version 3.2.1. The research shows that the hotel chain in São Luis do Maranhão uses the tools and price management strategies recommended by the legislation and other support for price management. It is concluded that there is an effort of the management of hotels to professionalize the daily calculation methods, using techniques that give them more security in the decision and pricing, abandoning the informal or empirical methods, without abandoning the market research.

  13. Creating of «hotels on wheels» is the way to reduce the cost of tourist travel

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    L.V. Martsenyuk

    2015-09-01

    Full Text Available Taking into account that the tourism industry is one of highly profitable in developed countries of the world, the author suggests to develop tourism in Ukraine. It is necessary to pay attention to the development of railway tourism. Converted existing and new trains into special tourist trains, so called «hotels of wheels», will attract passenger traffic, because tourists will be able to save on hotel services. For the development of railway tourism it is necessary to conduct organizational activities to enhance the country's image and railway as a whole. This will attract investment in infrastructure and rolling stock. Thus, priority should be given not only to the purchase of modern passenger trains, but also to enabling private companies to enter the transportation market. To increase the flow of tourists tourist railway companies must pay attention to the following areas of development: the introduction of high-speed highways, increasing the level of service in trains, organization of thematic trips by rail.

  14. The environmental performance indicators in the sector of tourist services. The case of study about an international hotel group; Indicatori di performance ambientale nel settore dei servizi turistici. Il caso di studio di una catena alberghiera internazionale

    Energy Technology Data Exchange (ETDEWEB)

    Andriola, L. [ENEA, Divisione Caratterizzazione dell' Ambiente e del Territorio, Centro Ricerche Casaccia, Rome (Italy); Seminara, M.V.

    2001-07-01

    The environmental performance indicators in the tourism sector represents the necessary element to quantify and to simplify information about the environmental performance of a particular field in order to make the comprehension of the interactions between tourist activities and environment understood by the customers and decision makers. This indicators will have to be quantified in order to contribute to focus and explain improvements in environmental management. One of the most important elements to pursue a Sustainable Development is the definition of a series of the right indicators. Basically performance indicators can be applied in the environmental analyses effected for defining the politics of management of tourist development and, particularly, in the procedures of Environmental Impact Assessment and Strategic Environmental Assessment disciplined by the European Directives 85/337/CEE, 97/11/CE, from the proposal of Directive on the SEA and from the relative national normative. This tools should allow to esteem environment conditions and the impacts caused by the tourist activities to find actions to balance the budget between the economic development and the social and environmental issues in a determined territorial context. [Italian] Gli indicatori di performance ambientale applicati settore del turismo costituiscono l'elemento necessario per quantificare e semplificare le informazioni sulle prestazioni ambientali del settore preso in considerazione, in modo da agevolare, sia da parte dei responsabili delle decisioni, sia da parte del pubblico e dei clienti, la comprensione delle interazioni tra le attivita' turistiche e l'ambiente e le relative criticita'. Tali indicatori dovranno essere quantificati per contribuire ad individuare e a spiegare i miglioramenti ottenuti nel tempo. La definizione di un quadro di indicatori adeguato costituisce pertanto uno degli elementi essenziali per il raggiungimento di uno Sviluppo Sostenibile. In

  15. The environmental performance indicators in the sector of tourist services. The case of study about an international hotel group; Indicatori di performance ambientale nel settore dei servizi turistici. Il caso di studio di una catena alberghiera internazionale

    Energy Technology Data Exchange (ETDEWEB)

    Andriola, L. [ENEA, Div. Caratterizzazione dell' Ambiente e del Territorio, Centro Ricerche Casaccia, Rome (Italy); Seminara, M.V.

    2000-07-01

    The environmental performance indicators in the tourism sector represents the necessary element to quantify and to simplify information about the environmental performance of a particular field in order to make the comprehension of the interactions between tourist activities and environment understood by the customers and decision makers. This indicators will have to be quantified in order to contribute to focus and explain improvements in environmental management. One of the most important elements to pursue a Sustainable Development is the definition of a series of the right indicators. Basically performance indicators can be applied in the environmental analyses effected for defining the politics of management of tourist development and, particularly, in the procedures of Environmental Impact Assessment and Strategic Environmental Assessment disciplined by the European Directives 85/337/CEE, 97/11/CEE, from the proposal of Directive on the SEA and from the relative national normative. This tools should allow to esteem environmental conditions and the impacts caused by the tourist activities to find actions to balance the budget between the economic development and the social and environmental issues i a determined territorial context. [Italian] Gli indicatori di performance ambientale applicati al settore del turismo costituiscono l'elemento necessario per quantificare e semplificare le informazioni sulle prestazioni ambientali del settore preso in considerazione, in modo da agevolare, sia da parte dei responsabili delle decisioni, sia da parte del pubblico e dei clienti, la comprensione delle interazioni tra le attivita' turistiche e l'ambiente e le relative criticita'. Tali indicatori dovranno essere quantificati per contribuire ad individuare e a spiegare i miglioramenti ottenuti nel tempo. La definizione di un quadro di indicatori adeguato costituisce pertanto uno degli elementi essenziali per il raggiungimento di uno Sviluppo Sostenibile

  16. How to market budget hotels in Thailand to international people

    OpenAIRE

    Pitakanonda, Weetara

    2010-01-01

    Purpose: The purpose of this research is to suggest how to market budget hotels in Thailand to international people by regarding two main areas, namely the factors controlled by hotels (Marketing mix), and individual aspects of consumer behaviour. Furthermore, another purpose of this paper is to investigate the important aspects needed by international guests in order to provide important information to budget hotel owners to develop their businesses so as to provide the best services to cust...

  17. CORRELATION BETWEEN THE PENETRATION STRATEGIES AND MARKETING MIX OF INTERNATIONAL HOTEL CHAINS IN ROMANIA

    OpenAIRE

    Cosma Smaranda, Adina; Fleseriu, Cristina; Bota, Marius

    2016-01-01

    On the Romanian market there are 21 international hotel chains, having 51 hotels. The goal of the research paper is to analyze which are the marketing mix policies and strat-egies used by the hotels, belonging to an international hotel chain on the Romanian market. For this purpose, a descriptive research was implemented through investigation of all the hotels that are part of an international hotel chain. The research reveals that hotels operate by abiding the norms established by contract. ...

  18. Tourists, Expatriates and International Retirees: An Empirical Evidence from Malaysia

    OpenAIRE

    Tan Chuie-Hong; Ho Sin-Ban

    2014-01-01

    Malaysia relies heavily on tourism industry to spur its economic growth. Parallel to the growth of tourists, Malaysia is also a popular destination for international retiree migration through the Malaysia My Second Home (MM2H) programme and expatriates. Hence this study attempts to investigate the relationship between tourists, expatriates and MM2H participants. The pull factors of Malaysia as a destination of tourism, expatriates and international retirees are prevalent, and could be further...

  19. Environmental awareness: the vision of tourists and managers of hotel on the impacts of pollution of beaches tourism in Rio de Janeiro

    Directory of Open Access Journals (Sweden)

    Marcelo Rocha

    2015-08-01

    Full Text Available Tourism is perceived as an economic, social and cultural phenomenon with important social and environmental impacts. In Brazil, the Rio de Janeiro is a city that receives the most foreign tourists. However its beaches face problems because of pollution. In this context, analysis of the socio environmental awareness of tourists and hotel managers on the quality of Rio's beaches constitutes a factor in the reflection of environmental impacts and, above all, for public policies aimed at tourism. Thus, the objective of this research was to analyze the environmental awareness of tourists and managers of hotels on the impacts of pollution on the beaches of Rio de Janeiro tourism. To do this, they applied semi-structured questionnaires for tourists and managers of hotels. The results showed that tourists arriving in the city are more concerned with enjoying the beauties and the sights than to learn about the environmental conditions of Rio de Janeiro. It could be observed also that the beaches strongly influence the image they have of the city. For this reason, although most of them realize the pollution of beaches, both for aesthetics, as the public health, does not compromise the interest in visiting the Rio de Janeiro nor in attending the beaches for swimming. It is noteworthy that even in hotels that develop strategies that help educate guests, they continue with just tourists perception and do not seek to find out about potential health risks.

  20. THE EFFECTS OF INTERNAL MARKETING ON ORGANIZATIONAL TRUST: A RESEARCH IN HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Mustafa KESEN

    2018-01-01

    Full Text Available The aim of this study is to determine how internal marketing would affect trust in the organization and trust in the executive dimensions of organizational trust. The study population consists of employees working in hotels operating in the town of Kuşadası in the province of Aydın, one of the oldest touristic regions of Turkey. For this purpose, a survey application was carried out on 148 employees of 7 hotels in total. The acquired survey data was evaluated via confirmatory factor analyses, reliability analyses, correlation analyses and regression analyses. According to the findings obtained from the research, internal marketing affects trust in the manager and trust in the organization positively. Despite some limitations, the research findings are considered to present some important assistance to the managers, employees and researchers.

  1. International Alliance of Green Hotels to Reach Sustainable Competitive Advantages

    Directory of Open Access Journals (Sweden)

    Hufei Ge

    2018-02-01

    Full Text Available Under increasing environmental pressure, hotel firms need to improve their ability to access international alliances while maintaining good performance for sustainable development. This paper uses survey data from 784 hotels running at different levels of service in China to test the hypothesis in an integrated analytical model, and the findings show that the impact of international alliances varies with different levels of green hotels. Despite operating in the same sector, hotels running at different levels of service vary their respective tactics to gain sustainable competitive advantage and achieve significantly different results. This study intends to inform hotel managers in obtaining specific performance goals by developing absorptive capacity, and by choosing the most suitable alliance for their level of operation.

  2. Analysis of the dynamics of major tourism indices regarding infrastructure and tourist flows in hotels from Suceava county

    Directory of Open Access Journals (Sweden)

    George CHEIA

    2015-03-01

    Full Text Available Among the types of accomodation units known andaccepted in tourism, hotels are the category that can provide the mostvarious services ranging from the highest quality, up to standardmedium and low. Suceava is not characterized by a very high number ofsuch establishments, but diversification of this structure subtypesresulted in an increased dynamics of their numbers. This analysis coversthe 'classic hotels`and its newer subtypes youth hotels (according to theold classifications, hostels and motels. Changes in these forms ofaccommodation and in key tourism indicators (number of structures,accomodation capacity, accomodation capacity/days, Romanian andforeign tourists accomodated, overnight stays - Romanian and foreigntourists within them, was done for the years between 1995-2013 (withdata from 2012, and this study aims to highlight the real evolution ofthis type of accommodation in Suceava compared between differenttime intervals and reported to the main types, locations: balnearyresorts, mountain resorts, towns, municipalities, other localities. For aproper analysis and performance, I used a number of tools specific tothe SPSS statistic programme.

  3. APLIKASI PENGOLAHAN GAJI KARYAWAN PADA KARLITA INTERNATIONAL HOTEL

    Directory of Open Access Journals (Sweden)

    Adi Siswanto

    2016-03-01

    Full Text Available Dewasa ini perkembangan dan kemajuan teknologi informasi berkembang pesat. Sistem aplikasidiberbagai bidang merupakan suatu keharusan bagi suatu instansi/perusahaan untuk memanfaatkaninformasi sebagai basis administrasi dan pengolahan data. Karlita International Hotel Kota Tegalmerupakan suatu perusahaan yang bertugasmenyediakan informasi reservasi sewa kamar hotel. KarlitaInternational Hotel memiliki sebuah sistem informasi data pegawai beserta penggajiannya yaitudengan menggunakan Microsoft Excel, akan tetapi sistem tersebut masih jauh dari efisien dan efektif.Menurut Jogiyanto (2001: 12 aplikasi merupakan penerapan, menyimpan sesuatu hal, data,permasalahan yang ada sehingga berubah menjadi sesuatu bentuk yang baru tanpa menghilangkannilai-nilai dasar dari hal data,permasalahan, pekerjaan itu sendiri. Aplikasi Pengolahan Gaji KaryawanPada Karlita International Hotel dapat dibuat sehingga dapat mempermudah dan mempercepat dalammengolah gaji karyawan.Kata kunci: Penggajian, Aplikasi, Borland Delphi

  4. Internal Market Orientation Framework as a Source of Improving Service Quality within the Malaysian Hotel Industry

    Directory of Open Access Journals (Sweden)

    Lahap J.

    2014-01-01

    Full Text Available This paper is developed as a means to discover the importance of improving service quality within the Malaysian Hotel Industry. To support that contention it was found that there are a number of methodologies or approaches that can be used to improve service delivery. Recent publications show that there is an emerging methodology sought to improve employee performance and one of the approaches are known as Internal Market Orientation. The Internal Market Orientation model consists of three dimensions and they are: i Internal Market Intelligence Generation (IMIG, ii Internal Communication (IC, and iii Response to Intelligence (RTI. Despite of that this study will only highlight the third dimensions of the framework that is Response to Intelligence. A number of conclusive findings were found and it can be used to enhance employee performance and it is as well has the ability to improving the quality of service towards hotel guests. Notwithstanding, the findings of this study can be used to improve the competitive advantage of Malaysian Hotels and therefore, assisting the country to achieve competitiveness and leads to the creation of premier tourist destination in the world.

  5. Locational Strategies of International Hotel Corporations in Eastern Central Europe

    OpenAIRE

    Johnson, Colin; Dembinski, Paul; Vanetti, Maurizio

    2004-01-01

    This study investigated expansion strategies of international hotel operators in Eastern Central Europe. Due to the growing importance of services in economic development, there is an impressive body of knowledge on the process of internationalization and service industries. The last comprehensive academic study on internationalization and the hotel industry was undertaken at the beginning of the 1990’s, however, and we believed that with the major changes impacting upon the industry due to t...

  6. Brand Loyalty Factors Affecting the Hotel Elections of Tourists investigation with Respect to the Demographic Variables

    Directory of Open Access Journals (Sweden)

    Ahmet Tayfun

    2015-12-01

    Full Text Available The purpose of this research is to investigate the factors affecting hotel guests’s brand loyalty and these factors is to determine whether there is a difference or not according to the demographic variables. Within this purpose, a survey research was conducted on the guests staying in the five star hotels of Ankara, Turkey. The research was carried out in two stages, namely the pilot study and the main study. As a result of study, while the factors affecting brand loyalty differs based on the gender and the age of the participants (p0,05

  7. Analysis of additional hotel services in the international luxury hotels – a case-study from Budapest

    Directory of Open Access Journals (Sweden)

    Juhász-Dóra Katalin

    2017-07-01

    Full Text Available The investigation of additional services from the aspect of local embeddedness is a novelty in the academic literature related to the tourism and hotel industry. The primary function of hotels is to provide accommodation and other services for the hotel-guests. Secondarily, they may also offer complementary-services and a community space for the city-residents and for non-hotel guests. Due to the globalization, the change in the consumer behaviour and global firms, the question of location and local resources are becoming more and more significant especially in the case of international hotel chains. The international hotel company is a member of a hotel market at a specific location, and it is surrounded by a sociological environment, local people, culture and traditions which have an impact on the competitiveness of the hotel. The author explains the results with the application of the multidimensional scaling model, finding answers for the questions in which ways the local embeddedness can have an effect on the competitiveness of a hotel based on a case-study carried out in a five-star hotel (member of an international chain of Budapest in 2016.

  8. Evaluation of internal noise methods for Hotelling observer models

    International Nuclear Information System (INIS)

    Zhang Yani; Pham, Binh T.; Eckstein, Miguel P.

    2007-01-01

    The inclusion of internal noise in model observers is a common method to allow for quantitative comparisons between human and model observer performance in visual detection tasks. In this article, we studied two different strategies for inserting internal noise into Hotelling model observers. In the first strategy, internal noise was added to the output of individual channels: (a) Independent nonuniform channel noise, (b) independent uniform channel noise. In the second strategy, internal noise was added to the decision variable arising from the combination of channel responses. The standard deviation of the zero mean internal noise was either constant or proportional to: (a) the decision variable's standard deviation due to the external noise, (b) the decision variable's variance caused by the external noise, (c) the decision variable magnitude on a trial to trial basis. We tested three model observers: square window Hotelling observer (HO), channelized Hotelling observer (CHO), and Laguerre-Gauss Hotelling observer (LGHO) using a four alternative forced choice (4AFC) signal known exactly but variable task with a simulated signal embedded in real x-ray coronary angiogram backgrounds. The results showed that the internal noise method that led to the best prediction of human performance differed across the studied model observers. The CHO model best predicted human observer performance with the channel internal noise. The HO and LGHO best predicted human observer performance with the decision variable internal noise. The present results might guide researchers with the choice of methods to include internal noise into Hotelling model observers when evaluating and optimizing medical image quality

  9. Hotel

    OpenAIRE

    Koudelová, Kateřina

    2018-01-01

    Záměrem diplomové práce je návrh hotelu ve městě Žďár nad Sázavou. Hotel je navržen pro 36 hostů. Budova je částečně podsklepená a složená ze tří částí. Tyto části mají jedno, dvě a pět nadzemních podlaží. Nosný systém je skeletový rámový s nosnými sloupy a průvlaky. Střecha je plochá. Součástí návrhu je tepelně technické posouzení a požárně bezpečnostní posouzení. The aim of the diploma thesis is design a hotel in Žďár nad Sázavou. The hotel is designed for 36 guests. The building is with...

  10. STRATEGIC APPROACHES OF INTERNATIONAL HOTEL CHAINS TO ENTER ON THE ROMANIAN MARKET

    OpenAIRE

    Cosma Smaranda; Fleseriu Cristina

    2012-01-01

    On the Romanian market 23,9% of all accommodation structures are hotels. Among these 4% are belonging to international hotel chains which is a very small percentage. Almost all international hotel chains realized the potential of the market and that is why they intend to increase the number of hotels opened in Romania. Hotel chains attempt to control and dominate the market as result of an extremely dynamic and complex environment. The decision made by a hotel company to carry out its activit...

  11. CORRELATION BETWEEN THE PENETRATION STRATEGIES AND MARKETING MIX OF INTERNATIONAL HOTEL CHAINS IN ROMANIA

    Directory of Open Access Journals (Sweden)

    Adina Cosma Smaranda

    2016-03-01

    Full Text Available On the Romanian market there are 21 international hotel chains, having 51 hotels. The goal of the research paper is to analyze which are the marketing mix policies and strat-egies used by the hotels, belonging to an international hotel chain on the Romanian market. For this purpose, a descriptive research was implemented through investigation of all the hotels that are part of an international hotel chain. The research reveals that hotels operate by abiding the norms established by contract. The higher the risk, the investment and control are, the more influence the hotel chain has regarding the pricing strategies. Hotels use their own channels but also the parent chain channels. Promo-tion strategy takes into account global, regional and local issues encountered. The ma-jority of the hotels have the possibility to decide some internal elements for their per-sonnel. All the hotels apply norms and standardized procedures regarding the quality of the services. The most expected advantage for a hotel that belongs to an international chain is the visibility at international level.

  12. Tourists, Expatriates and International Retirees: An Empirical Evidence from Malaysia

    Directory of Open Access Journals (Sweden)

    Tan Chuie-Hong

    2014-01-01

    Full Text Available Malaysia relies heavily on tourism industry to spur its economic growth. Parallel to the growth of tourists, Malaysia is also a popular destination for international retiree migration through the Malaysia My Second Home (MM2H programme and expatriates. Hence this study attempts to investigate the relationship between tourists, expatriates and MM2H participants. The pull factors of Malaysia as a destination of tourism, expatriates and international retirees are prevalent, and could be further supported through analysis of the relationship between the three variables. This study employs secondary data from 1998 to 2012. Several methods of analysis are used to analyse the data, such as Unit Root Test, Co-integration Test and Granger Causality Test. The findings show that there is a unidirectional relationship between expatriates and MM2H participants. Public and private sectors need to cooperate to attract more expatriates in order to create the pull of MM2H participants. Meanwhile, tourism development policy must be improved to retain Malaysia as a premier destination for foreigners to work, live and relax.

  13. A STRUCTURAL EQUATION MODEL: THAILAND’S INTERNATIONAL TOURISM DEMAND FOR TOURIST DESTINATION

    Directory of Open Access Journals (Sweden)

    CHUKIAT CHAIBOONSRI

    2008-01-01

    Full Text Available Structural equation modelling (LISREL 8 was used to test the causal relationships between tourist travel motivations (travel cost satisfaction and tourist demographics and tourist destination (tourism product, tourism product attributes, and tourism product management. A survey containing Likert-type scales was used in collecting data from 203 international tourists who had travelled to Thailand. Using factor analysis, dimensions were identified for scales used in the study: travel cost satisfaction, tourist demographics, tourism product, tourism product attributes, and tourism product management. Results indicated that the travel cost satisfaction of international tourists had a positive influenced on tourism product attributes at 0.07 (t=1.96 with statistics significant at the level of 0.05. Also the travel cost satisfaction had a positive influence on tourism product management at 0.13 (t=4.02 with statistics significant at the level of 0.05. And the tourist demographics had a positive influenced on tourism product at 0.11(t=3.47 with statistic significant at the level of 0.05. As well as tourist demographics, which had a positive influenced on tourism management at 0.11 (t=3.57 with statistics significant at the level of 0.05. The results of the research suggested that if the tourist destinations in Thailand are improved in quality then not only will international tourist revisit Thailand but also the numbers of tourists travelling to Thailand will increase.

  14. Positioning of Serbia as a tourism destination on the international tourist market

    Directory of Open Access Journals (Sweden)

    Ubavić Predrag

    2016-01-01

    Full Text Available In this paper an analysis was conducted of the existing touristic position of Serbia as a destination on the international toursitic market. Almost all countries worldwide tend to valorise their touristic potentials by offering various touristic products/services on touristic markets in order to realize numerous objectives of its economic and general social development. The Republic of Serbia also classified the development of touristic activity into priorities of its actual economic politics and developing strategy. Observing from today's perspective one can conclude that Serbia still hasn't taken an adequate competing position regarding other toursitic destinations, not only in the region but in the world as well. The aim of this paper is to point out the main causes of the present market position of Serbia and the necessity of its repositioning, so that it can become attractive and respectable touristic destination as soon as possible both in regional and international touristic market.

  15. STRATEGIC APPROACHES OF INTERNATIONAL HOTEL CHAINS TO ENTER ON THE ROMANIAN MARKET

    Directory of Open Access Journals (Sweden)

    Cosma Smaranda

    2012-07-01

    Full Text Available On the Romanian market 23,9% of all accommodation structures are hotels. Among these 4% are belonging to international hotel chains which is a very small percentage. Almost all international hotel chains realized the potential of the market and that is why they intend to increase the number of hotels opened in Romania. Hotel chains attempt to control and dominate the market as result of an extremely dynamic and complex environment. The decision made by a hotel company to carry out its activity in a foreign country and the way to enter into the market can be motivated by many reasons. The paper analysis the presence of international hotel chains on the Romanian hospitality market and the strategies used to enter on the Romanian market compared with the global strategies. The paper used the comparison method to highlight different entry strategies used by international hotel chains when entering a foreign market. For data collection, the main method used was the observation of annual statistical reports with the support of international hotel chains. The first international hotel chain that came in Romania was InterContinental in 1971, but the majority entered on the Romanian market after 2000. In 2012 other chains announced the intension to penetrate this market. The study identifies strategies for penetrating the Romanian market by international hotel chains. The preferred penetration strategy on the Romanian market is management contract followed by franchise. Not least are highlighted comparative aspects of internationalization decisions taken by the chains in the world and in Romania, analyzing whether in Romania are predominantly used the same strategy as in most other countries or some specific strategies. International hotel companies want to entre on the Romanian market because they consider that in this area is need for hotels which belong to the luxury segment but also hotels that belong to the economy segment.

  16. Study of the critical success factors of emblematic hotels through the analysis of content of online opinions: The case of the Spanish Tourist Paradors

    Directory of Open Access Journals (Sweden)

    M. Lilibeth Fuentes-Medina

    2018-03-01

    Full Text Available Purpose - The purpose of this paper is to identify the critical success factors of emblematic hotels from the perspective of the guest, by analysing the direct activities that make up the value chain of these types of establishments. Design/methodology/approach - The authors use the case study methodology to derive conclusions that contribute to the development of a theory about the success factors of emblematic hotels. The case selected is the Spanish Tourist Parador chain. The authors carried out over a period of two years a data mining analysis of the online comments posted by its guests. Findings - The results indicate that the attributes of location and facilities are critical success factors expected a priori given the nature of the business of such establishments, based on the singular nature of the buildings. Another critical success factor is personnel, which seems to indicate that the Paradors support their business model by employing highly qualified staff, but give less attention to restaurant services or the room, according to guest perceptions. Originality/value - The paper provides required evidence on the critical success factors of emblematic hotels adapting Porter’s value chain, for the tourism accommodation sector, through the analysis of direct value chain activities. In addition, the existing literature is broadened by taking a perspective scarcely studied, the guest perception of hotel establishments, online content posted by the user on the establishment’s website, rather than simply considering the traditional views of the experts/managers, through structures questionnaires. Besides, the results provide practical and useful implications for the managements of the emblematic hotels under study.

  17. A Structural Equation Model: India’s International Tourism Demand for Tourist Destination

    OpenAIRE

    N. Rangaswamy; Chukiat Chaiboonsri; Prasert Chaitip

    2008-01-01

    Structural equation modeling (LISREL 8) was used to test the causal relationships between tourist travel motivations (travel cost satisfaction) and tourist destination (tourism product, tourism product attributes, and tourism product management). A survey containing Likert-type scales was used in collecting data from 100 international tourists who had traveled to India. Using factor analysis, dimensions were identified for scales used in the study: travel cost satisfaction, tourism product, t...

  18. Hotels as a Property Asset Class: International and South African ...

    African Journals Online (AJOL)

    This article contributes to an understanding – presently undeveloped – of the production of hospitality spaces in South Africa, and in particular examines the country's growing hotel sector. The specific focus is upon the hotel as a form of property investment and the hotel sector as a specific property asset class. Against the ...

  19. The Study of Tourists' Behavior in Water Usage in Hotel Business: Case Study of Phuket Province, Thailand

    OpenAIRE

    A. Pensiri; K. Nantaporn; P. Parichut

    2016-01-01

    Tourism is very important to the economy of many countries due to the large contribution in the areas of employment and income generation. However, the rapid growth of tourism can also be considered as one of the major uses of water user, and therefore also have a significant and detrimental impact on the environment. Guest behavior in water usage can be used to manage water in hotels for sustainable water resources management. This research presents a study of hotel guest water usage behavio...

  20. Radon in the Hotels in Montenegro

    International Nuclear Information System (INIS)

    Vukotic, P.; Antovic, N.; Dapcevic, S.; Uvarov, V.V.; Mrdak, R.

    1997-01-01

    Indoor radon concentrations in the 16 hotels in Montenegro, well known by tourists, were measured in winter period by an integral method, with etch-track detectors. Radon concentrations obtained at the 30 measuring sites are in a range (22 - 90) Bq/m 3 , with an arithmetic mean of 43 Bq/m 3 . This means that the radon levels in the all surveyed hotels in Montenegro are much bellow the most stringent reference level internationally recommended. (author)

  1. Branding Strategies within International Hotel Chains : A case study of Lithuanian Market

    OpenAIRE

    Maseviciute, Kamile; Gueorguieva, Nicole; Georgiev, Petar

    2015-01-01

    Background: The hospitality industry, especially the hotel business, is a relatively new, and rapidly growing industry in Lithuania. The last two decades resulted in a significant expansion of the local hotel market, as well as of operations of international hotel chains. Thus, competition among actors in the industry, along with the companies’ need to differentiate their offerings from those of competitors, has risen. Branding strategies are increasingly used by companies for achieving bette...

  2. The effects of national culture on service quality towards a new model in the hotel sector

    NARCIS (Netherlands)

    Al Tayeb, Yasser Ahmed

    2007-01-01

    Global tourism has experienced remarkable international growth over the last half century. Recently, in 2003, worldwide tourist journeys reached 714.6 million with an annual growth rate of 4.3%19. This growth is reflected in an increase in international hotel guest numbers, hotel occupancy rates and

  3. Tourists' attitudes for selecting accommodation with investments in renewable energy and energy saving systems

    International Nuclear Information System (INIS)

    Tsagarakis, Konstantinos P.; Bounialetou, Fanouria; Gillas, Konstantinos; Profylienou, Maroulitsa; Pollaki, Antrianna; Zografakis, Nikolaos

    2011-01-01

    This paper aims at providing useful insights into tourists' preferences for choosing to stay in hotels equipped with Energy Saving Installations (ESI) and Renewable Energy Sources (RES). Factors related to these decisions were studied through 2308 face to face interviews taken at the departure terminals of the two international airports of Crete, Greece. Results show that 86% of the respondents would prefer to stay in hotels equipped with ESI, and 87% in hotels with RES, rather than staying in hotels of identical quality which do not have either ESI or RES. Furthermore, the percentages of respondents who would be willing to pay fee surcharges for a hotel equipped with ESI or RES are 75 and 77%, respectively, as compared to hotels of identical quality which do not have either ESI or RES. Tourists from countries with high energy awareness, prove to be more willing to choose to stay at and pay for hotels with ESI and RES. (author)

  4. International Modal choice determinants in the Spanish Hotel Sector

    OpenAIRE

    Ana Ramón Rodríguez

    2001-01-01

    Hotel industry is a management intensive industry as well as a distinct real estate asset class. During the 80ís, a reduced number of hotel groups led the internationalization of the Spanish tourism industry. In the decade of the 90ís, the process of internationalization wraps to a growing and dynamic volume of hotel chains, acquiring an exponential growth. Spanish hotel firms have nearly one hundred thousand rooms outside their home nations in three hundred and forty six thousand properties ...

  5. On the Disposition of Talents in Tourist Hotel%旅游饭店人才配置的初步研究

    Institute of Scientific and Technical Information of China (English)

    叶燕莉

    2001-01-01

    Faced with the rapid development and fierce competition of the worldwide services and tourism. It has become its developing key for tourist hotels on how to attract、distribute、manage and keep talents. The article has put forward some constructive ways on the disposition of talents, by using some relative economic principles, such as opportunity capital, margin effect, resourses disposition, etc, and from the aspect of the satisfaction of the hotel's staff.%面对全球服务业及旅游业的迅速发展和竞争的加剧,旅游饭店如何吸引人才、配置人才、管理人才、留住人才已日益成为它们发展的关键。本文运用机会成本、边际效用、资源配置等经济学的有关原理,从饭店员工满意度的角度出发,提出人才配置的方法和措施。

  6. THE RELATIONSHIP BETWEEN NUMBERS OF INTERNATIONAL TOURIST ARRIVALS AND ECONOMIC GROWTH IN THE ASEAN-8: PANEL DATA APPROACH

    OpenAIRE

    Anggraeni, Garnis Nur

    2017-01-01

    In an open economy, economic growth is not only supported by international trade but may also be supported through the development of tourism. We can use international tourist arrivals as one of indicators of international tourism. This study aimed to examine the factors that influence international tourist arrivals as well as to analyze the relationship between the number of international tourist arrivals and economic growth in the Southeast Asian regions. This study uses panel data regressi...

  7. Effects of Outsourcing Food and Beverage Functions on Customers' Perceptions of Hotels' Service Quality in Dubai

    OpenAIRE

    Valeva, Yana Ilieva

    2010-01-01

    The focus of this study is the customers’ perceptions of service quality in Dubai Hotel Industry. Dubai is one of the newest and most successful tourist destinations that build and develop itself in days of intense competition and globalization. Every well established International brand in Hospitality in today’s world is presented in this tourist destination. This fact has created great opportunities for hotels to link up with aspiring restaurateurs who can give individuality to their restau...

  8. Aggregation, Heterogeneous Autoregression and Volatility of Daily International Tourist Arrivals and Exchange Rates

    OpenAIRE

    Chia-Lin Chang; Michael McAleer

    2010-01-01

    textabstractTourism is a major source of service receipts for many countries, including Taiwan. The two leading tourism countries for Taiwan, comprising a high proportion of world tourist arrivals to Taiwan, are Japan and USA, which are sources of short and long haul tourism, respectively. As it is well known that a strong domestic currency can have adverse effects on international tourist arrivals, daily data from 1 January 1990 to 31 December 2008 are used to model the world price and US$ /...

  9. Semantic Fields to Improve Business: the hotels case

    Directory of Open Access Journals (Sweden)

    Joan-Francesc Fondevila-Gascón

    2016-12-01

    Full Text Available The decision-making from a tourist depends on the social media experience. For tourists, the importance of qualitative sources (for example, comments in forums of websites, blogs and social networks: Internet technologies is increasing for tourist enterprises. A representative percentage of tourists choose destinations thanks to the opinions of other users. In this article, we use the methodology of sentiment analysis and opinion mining to capture keywords and linking messages with a singular semantic field to find the principal concepts of online comments collected in Booking and TripAdvisor opinion platforms for tourists staying in hotels. We conclude that hotels find in the semantic fields a tool for observing internal strengths and weaknesses and external opportunities and threats.

  10. Strategic implications of corporate social responsibility in hotel industry: A comparative research between NH Hotels and Meliá Hotels International

    Directory of Open Access Journals (Sweden)

    Marina Mattera

    2012-11-01

    Full Text Available The hospitality industry serves millions of people globally and is a multibillion-dollar industry with a significant growth expectation in the upcoming years. The Spanish tourism industry is one of the most developed sectors of the nation, being one of the main contributors to the country’s GDP. On a world wide scale, and specifically in the European context, there is a rising awareness for firms’ actions to be responsible towards the environment and the community in which they operate. Based on “triple bottom line” guidelines, companies’ mission in such a context is achieving competitive advantage by means of a business model considering three key aspects: people, profit, and planet. Considering the hospitality industry’s characteristics, it becomes essential to fulfill these new requirements to achieve sustainable competitive advantages. This exploratory study will outline which are the best practices of two main Spanish hotel corporations: NH Hotels and Meliá Hotels International. By pointing out actions undertaken by the most important firms of the sector, they can serve as an example and be replicated by other firms, thus increasing sustainability practices, improving understanding of triple bottom line, minimizing negative social as well as environmental footprint, and enhancing positive firms’ impacts in their operating contexts. DOI: 10.18870/hlrc.v2i4.85

  11. Operating Guangzhou Hotel Industry with Service Concept of Cantonese Food

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    @@ As the completion of New Baiyun International Airport and Pazhou International Conference Center and the fast development of exhibition industry, the commerce and trade position of Guangzhou (the historical and cultural international city) is growing with each passing day. With the Cantonese food service concept and guest receiving methods of "Culture, Trend,Friendly and Hospitality", Guangzhou hotel industry has won the satisfaction from domestic and foreign businessmen and tourists. With the cultural tinge of and trend of Lingnan, Guangzhou hotels have become the display window to foreign guests. Guangzhou hotels treat all the guests very well during the spring and autumn China Export Commodities Fairs.

  12. Internal resources as applied to differential competitive adaptation process in strategic business sector hotels in Curitiba: comparative study of cases

    OpenAIRE

    Silva, Antônio João Hocayen da; Teixeira, Rivanda Meira

    2010-01-01

    Curitiba’s hotel sector has become very attractive to both national and international hotel chains due to the settling of several car-makers in the late 90’s, once accomodation was widely on demand. Therefore organizations part of the hotel industry were inserted in a highly competitive environment in which small, medium and large traditional companies in the hotel business as well as national and international hotel chains have settled in Curitiba for the past few years are all part of. Thus...

  13. Health Resorts and Multi-Textured Perceptions of International Health Tourists

    Directory of Open Access Journals (Sweden)

    Salman Majeed

    2018-04-01

    Full Text Available Health and medical tourism is considered one of the fastest growing segments of the tourism industry. Recently, research on health resorts has been gaining academic attention in tandem with the positive contribution of the health and medical segments to the tourism industry. The purpose of this study is to better conceptualize how the behavioral intentions of health tourists are shaped in the emerging context of the health resort. This study illuminates the likely perceptions of prospective tourists about the attractions of health resorts, and endeavors to examine the response of health tourists using data from 359 international health tourists/travelers, comprising of Thai, Indian, and Chinese nationalities. The study also uses the partial least square structural equation modeling (PLS-SEM technique in order to analyze the responses of international tourists gathered at two international airports in China. The present study shows that tourists’ expectations and their behavioral intentions are generally associated indicators of perceived health resort attractions. Expectations play a significant mediating role, while culture impacts the overall phenomenon of proposed associations in a moderating way. Moreover, sustainable tourism attractions also play a significant role in shaping Thai travelers’ behavioral responses, while medical facilities and risk levels are considered significant in determining Indian and Chinese travelers’ behaviors. By developing theoretical and empirical grounds, this study offers implications for further research and development in health resorts and other niches of health tourism.

  14. Analisa Pengaruh Komunikasi Internal, Intrinsic Rewards Dan Recognition Terhadap Employee Engagement Di Surabaya Suite Hotel

    OpenAIRE

    Lorensia, Ines Margaretha; Ngo, Diana Kartika; Widjaja, Debora

    2015-01-01

    Penelitian ini dilakukan untuk menganalisa pengaruh komunikasi internal, intrinsic rewards, dan recognition terhadap employee engagementdi SurabayaSuiteHotel. Employee engagement penting untuk meningkatkan kinerja karyawan demi keberhasilan organisasi. Komunikasi internal adalah proses pertukaran informasi dalam internal organisasi. Intrinsic rewards adalah kepuasan pribadi dari pekerjaan itu sendiri. Dan recognition adalah pengakuan yang diberikan atas kinerja karyawan. Teknik analisa yang d...

  15. Applying revised gap analysis model in measuring hotel service quality.

    Science.gov (United States)

    Lee, Yu-Cheng; Wang, Yu-Che; Chien, Chih-Hung; Wu, Chia-Huei; Lu, Shu-Chiung; Tsai, Sang-Bing; Dong, Weiwei

    2016-01-01

    With the number of tourists coming to Taiwan growing by 10-20 % since 2010, the number has increased due to an increasing number of foreign tourists, particularly after deregulation allowed admitting tourist groups, followed later on by foreign individual tourists, from mainland China. The purpose of this study is to propose a revised gap model to evaluate and improve service quality in Taiwanese hotel industry. Thus, service quality could be clearly measured through gap analysis, which was more effective for offering direction in developing and improving service quality. The HOLSERV instrument was used to identify and analyze service gaps from the perceptions of internal and external customers. The sample for this study included three main categories of respondents: tourists, employees, and managers. The results show that five gaps influenced tourists' evaluations of service quality. In particular, the study revealed that Gap 1 (management perceptions vs. customer expectations) and Gap 9 (service provider perceptions of management perceptions vs. service delivery) were more critical than the others in affecting perceived service quality, making service delivery the main area of improvement. This study contributes toward an evaluation of the service quality of the Taiwanese hotel industry from the perspectives of customers, service providers, and managers, which is considerably valuable for hotel managers. It was the aim of this study to explore all of these together in order to better understand the possible gaps in the hotel industry in Taiwan.

  16. Hotel Classification Systems: A Comparison of International Case Studies

    Directory of Open Access Journals (Sweden)

    Roberta Minazzi,

    2010-12-01

    Full Text Available Over the last few decades we have witnessed an increasing interest of scholars andespecially operators in service quality in the lodging business. Firstly, it is important to observe thatthe diverseness of the hospitality industry also affects the classification of hotel quality. We canactually find many programmes, classifications and seals of quality promoted by public authoritiesand private companies that create confusion in the consumer perceptions of hotel quality. Moreover,new electronic distribution channels and their ratings are becoming a new way to gather informationabout a hotel and its quality. Secondly, a point that can cause complications is that different countriesand regions can choose differing approaches depending on the features of the classification (numberof levels, symbols used, etc. and the nature of the programme (public, private. Considering theseassumptions and the recent changes in the Italian hotel classification system, this paper aims toanalyse the situation in Italy, underlining both its positive and negative aspects and comparing it withother European and North American cases. Based on a review of literature and tourism laws as wellas personal interviews with public authorities and exponents of the private sectors, we were able toidentify critical issues and trends in hotel classification systems. The comparison of case studiesshows a heterogeneous situation. Points in common are the scale and the symbol used but, if weanalyse the requirements of each category, we discover very different circumstances, also sometimesin the same country. A future European classification system could be possible only after astandardization of minimum requirements and criteria at a national level. In this situation brands andonline consumers’ feedbacks become even more considered by the customers in the hospitalityindustry.

  17. HOTEL MANAGEMENT AND QUALITY OF HOTEL SERVICES

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2016-01-01

    Full Text Available In conditions of increasing global competition, demands and needs of consumers, quality and quality management have become fundamental strategic factors of achieving profitability and competitiveness on the relentless tourism market. Any serious "top" hotel management, with a defined mission, vision and goals, must define a "special policy" of improving the quality of hotel services through "structural programs of quality improvement," which have become an important factor in the hotel business. With the design, introduction and control of a "special program" of quality improvement of hotel services, hotel management can have a positive impact on increasing satisfaction of customers and human resources, increasing competitiveness and market power of the hotel, the rationalization of operating costs and enhance the reputation and value of the hotel on the demanding tourist market.

  18. MEDICIÓN DE LA CALIDAD DEL CLIENTE INTERNO EN UNA INSTALACIÓN HOTELERA / MEASURING THE QUALITY OF THE INTERNAL CUSTOMER IN A HOTEL FACILITY

    Directory of Open Access Journals (Sweden)

    Odalys Falcón-Acosta

    2012-01-01

    Full Text Available El presente trabajo se desarrolló en un hotel situado en el polo turístico de Varadero. Tiene como objetivo la construcción de un índice global para medir la calidad del cliente interno. Se utilizaron diferentes técnicas para el procesamiento de la información, como son las pertenecientes a las ramas de: Estadística Descriptiva, Estadística Inferencial, Estadística Multivariante, Técnicas Multicriterios y de trabajo con expertos. El trabajo tiene importancia didáctica al resaltar el papel del trabajador de los servicios turísticos como factor fundamental, dadas nuestras condiciones económicas, para lograr la calidad de los servicios ofertados y en la formación de una imagen que favorezca la competencia en el mercado internacional. El trabajo propone un procedimiento para calcular un índice que mida la calidad del cliente interno en cualquier instalación turística.This work was carried out in a hotel located in the tourist resort of Varadero. It aims to build a global index for measuring the quality of the internal customer. We used different techniques for information processing such as those belonging to the branches of: Descriptive Statistics, Inferential Statistics, Multivariate Statistics, Multicriteria Techniques and those related to working with experts. This work has a didactic importance since it highlights the role of tourist service worker as a key factor, given our economic conditions, to achieve the quality of the offered services and the formation of an image that encourages competition in the international market. The paper proposes a procedure to calculate an index that measures the quality of the internal customer in any tourist facility.

  19. An econometric analysis of SARS and Avian flu on international tourist arrivals to Asia

    NARCIS (Netherlands)

    M.J. McAleer (Michael); B-W. Huang (Bing-Wen); H-I. Kuo (Hsiao-I); C-C. Chen (Chi-Chung); C-L. Chang (Chia-Lin)

    2008-01-01

    textabstractThis paper compares the impacts of SARS and human deaths arising from Avian Flu on international tourist arrivals to Asia. The effects of SARS and human deaths from Avian Flu will be compared directly according to human deaths. The nature of the short run and long run relationship is

  20. Risk Spillovers in Returns for Chinese and International Tourists to Taiwan

    NARCIS (Netherlands)

    C-L. Chang (Chia-Lin); S.-H. Hsu (Shu-Han); M.J. McAleer (Michael)

    2018-01-01

    textabstractFluctuations in the numbers of visitors directly affect the rates of return on tourism business activities. Therefore, maintaining a firm grasp of the relationship between the changes in the numbers of Chinese tourists and international travellers visiting Taiwan is conducive to the

  1. Shaping Tourist LL: Language Display and the Sociolinguistic Background of an International Multilingual Readership

    Science.gov (United States)

    Bruyèl-Olmedo, Antonio; Juan-Garau, Maria

    2015-01-01

    Linguistic landscape studies increasingly focus on the variables that intertwine to generate the meaning of texts on display. International tourist resorts, largely multilingual, reveal how languages in signage combine and respond to the sociolinguistic profile of their readership. However, these settings have received scant attention in the…

  2. Spatial Analysis of International Tourist Movement to Langkawi for 2010 and 2011

    Directory of Open Access Journals (Sweden)

    Basiron Nur Fatma Zuhra

    2014-01-01

    Full Text Available Tourism is a temporary movement of people to a destination of their choice intended for leisure or recreation. The resulting of this movement can be divided into interdestination dan intradestinastion. This study is about interdestination movement which is characterised by movement from tourist-generating regions to one or more destinations. This research aims to analyse the movement of international tourist who come to Langkawi in 2010 and 2011. The application geographic information system (GIS is aids in visualizing spatial data through mapping. Regression analysis using SPSS was also used to examine the relationship between the distance and the amount of flow that exists. Map of the distribution and flow of tourist was produced to facilitate the analysis. The results of the analyses show that the tourist movement is driven by certain factors such as climatic, economic, distance and etc. Regression analysis showed the nexus between the distance and the amount of the tourist flow was not strong. Map produced can be used by LADA specifically for planning marketing strategies and etc.

  3. «Sochi Goes International» – Required Actions to be Taken to Facilitate the Stay for International Tourists

    Directory of Open Access Journals (Sweden)

    Eduard Besel

    2012-09-01

    Full Text Available As host city of many big international sport events, Sochi's publicity is increasing and people from all over the world will discover it as a new travel destination. To guarantee and enlarge the attractiveness and popularity of the city, some essential improvements, which would facilitate the stay for international tourists, are recommended.

  4. STUDY REGARDING THE PERFORMANCE EVOLUTION OF „CASA DE LA ROSA” HOTEL

    Directory of Open Access Journals (Sweden)

    PÎRJOL FLORENTINA

    2015-12-01

    Full Text Available The main goal of an economic activity in tourism is the granting of the effective needs and the potential needs of its consumers. The accomodations present a growing interest regarding the quality level of the services, the variety and also the complexity off additional services, so that the tourists have impecable conditions for the whole duration of their stay. The performance of a hotel, mainly results, from the impression the tourist leaves with. Therefore, if the offered services, aswell as the staff attitude pleased the tourist, he will return to that place. In the presented paper, the performance evolution of „Casa de la Rosa” Hotel was analysed. This is a 3 star hotel, from Timisoara, Timis county. The analysis was made for a period of 5 years from 2010 to 2014. For this purpose, I asked the hotel manager, Mr. Laurentiu ONEA, information regarding the „checking-in”, the medium stay, and the percentage of the foreign tourists as well as the Romanian tourists. This data was then used to calculate the indicators , required to the analisys. From a financialy-economical point of view analisys, data from the hotels internal sources were used regarding the turnover, profit and debts. The analisys showed a significant yearly growth of the hotels performances, mainly in the last 3 years of the analised period.

  5. TOURISM AND THE ECONOMY IN TOURISTIC COUNTRIES LIKE GREECE

    Directory of Open Access Journals (Sweden)

    Karagiannis STEFANOS

    2006-06-01

    Full Text Available This paper presents an attempt to extend the evaluation process of the structural characteristics of the Greek tourist market and their outcome, especially with regards to the pricing policy of hotel services. Under this framework, we use a combinational analysis of factors of the Finance Theory. Techniques used in financial analysis, empirical results produced by previous research work undertaken in the area of international tourist demand, as well as current discoveries in the structure of Greek tourist market, aim at the extraction of useful conclusions, both for the Greek tourist industry and for tourist policy planning.

  6. International students as part-time tourists: A case study from Stavanger, Norway

    OpenAIRE

    Leparskas, Vaidas

    2016-01-01

    Master's thesis in International hotel and tourism management The reasons that motivate students to study abroad are important to the tourism industry. This study has a descriptive research design. To answer the main research question the study uses a quantitative methodology. The research question is: What is the main motivation for students to study abroad: to study or to travel? The identified study abroad motives reflect students’ needs for education, cross-cultural, novelty seeking, s...

  7. Devolving HRM and HRD to Line managers: The Case of Hilton International's UK Hotels

    Science.gov (United States)

    Maxwell, Gillian; Watson, Sandra

    2004-01-01

    This paper explores line manager responsibility for human resource management (HRM) and human resource development (HRD) in an international hotel organisation. The results identify a strong support system for line managers in relation to training and good relations with HR specialists. However, less evident is senior management support coupled…

  8. MARKET ANALYSIS OF HOTEL SERVICES IN UKRAINE

    Directory of Open Access Journals (Sweden)

    Iryna Antonova

    2015-11-01

    Full Text Available The subject of this research is the market of hotel services in Ukraine in recent years, since the market for the hotel services in Ukraine emerged in the first half of the 2000s. Initially, the focus of both local and foreign investors was on the development of the hotel market in Kyiv. Gradually, with the development of hotel business in Ukraine, investors’ interest began to shift in the direction of populated cities, primarily large business centers of the country (with a population of about 1 million people such as Kharkiv, Donetsk, Dnipropetrovsk, Lviv and in the direction of resort areas – Crimea, Carpathians, Odessa. According to the World Tourism Organization during the past 24 years the income from international tourism has increased by 9%. The number of international tourists every year is growing at a rate of 4%. Active development of hotel real estate segment was highly influenced by the European football championship held in 2011 due to the requirements of the cities-organizers which hosted matches (Kyiv, Kharkiv, Donetsk, Lviv to have certain number of hotel rooms of different categories. Purpose. The study is an analysis of the problems in the market of hotel services and prospects for their solution. Hospitality industry in Ukraine is one of the fastest growing sectors of the economy. It is pleasant to note that new hotels, rest houses and resorts are being opened while the existing hotels are being reconstructed to meet higher levels of services. Unsaturated market of hotel services of different levels creates a great opportunity for international hotel operators to enter Ukrainian market with confidence and expand its influence in the industry by the means of its internal policies. Therefore, this study is very relevant in the modern realms. The methodological base of research were works of domestic and foreign authors dedicated to the problems of the hotel industry development. Existing problems in the hospitality industry

  9. Internal environment, organizational form and their impact on financial performance of hotel chains

    OpenAIRE

    Huo, Yang Hwae

    1994-01-01

    The primary objective of this study was to investigate the relationship between internal environment, organizational form, and financial performance in hotel chains. Using a contingency framework, this study investigated the match between internal environmental factors--such as capital scarcity, monitoring cost, and asset specificity--and organizational form--such as company owned, franchised, or combination of both--in an attempt to distinguish between high and low performing ...

  10. Capturing the Actual Perceived Image of International Urban Tourist During Visitation In Kuala Lumpur

    Directory of Open Access Journals (Sweden)

    Syed Muhammad Rafy Syed Jaafar

    2015-11-01

    Full Text Available Destination image in Tourism Business District (TBD especially in designated urban area often fail to capture real tourism image due to the nature that it was pre-conceive and portray from the view of supply side (or authorities and marketer. In other word, inaccurate image have been promoted from the view of supply-side rather than from demand-side (tourist. From the view of demand side, it was known in the existing literature that most of the tourism image studies focusing on measuring tourist perceived image using the idea of ‘before and after’ visitation (pre-visit and post-visit. However, a question arise as to how these efforts really capturing the actual image while tourist experiencing the site (during visit. In this context, the advancement in internet and sharing media technology using phone application increase the possibility in capturing ‘real time’ image or actual perceived image during the visit. One of them is using Volunteer Employed Photographer (VEP technique. VEP give advantage in reducing cost of labor and equipment to collect the data since the respondent itself acting as a labor by using their own device to capture the image. The innovation and trend on smart phone for instance, allow tourist to capture high resolution photo and instantly shared. VEP in this case is a form of method in data collection that allow qualitative analysis in order to explore in depth the nature and formation of destination image. As Kuala Lumpur targeting to become a world class business city destination, an ideal destination image is critical and actual image will be able to portray correct positioning of the city tourism according to tourist perspective. This paper indicates preliminary findings of 116 international respondents on on-going survey in Kuala Lumpur business district or also known as golden triangle of Kuala Lumpur representing Bukit Bintang, Raja Chulan and Kuala Lumpur Convention Center (KLCC. The early findings suggest

  11. An Investigation of Factors Motivating Student’s Study at The International Hotel Management Institute Switzerland

    Directory of Open Access Journals (Sweden)

    Hengky Efendy

    2010-05-01

    Full Text Available Nowadays, in this era of globalisation the hospitality industry needs well educated employees. Therefore the hotel school has to provide human resources to fit any position in the hospitality industry. The author chose the International Hotel Management Institute (IMI-Switzerland for research too specifically investigates factors affecting students’ motivations to study. The author’s experience was that many students of hospitality are not very motivated to study hotel management. Students get bored while having lectures, are not motivated to go to the library to research, and yet to be educated is the main reasons that students come to IMI to study hospitality. The author has set several objectives in chapter two to ensure the flow of this research. The literature review will be covered in motivating of students study for hotel school education.Literature review which is critically analysed by the author was chosen by the author according the field of study. The sample chosen for this research was motivation students study from first, second, third and fourth year students in IMI- Switzerland Several motivation of this research was the reference book of this field study, and the length of time for making this dissertation. After the primary data were collected and analysed, it was discovered that most of all students in IMI-Switzerland is to have a better chance of getting a job after finishing the course. 

  12. Prediksi Jumlah Tamu Menginap di Hotel Karlita International, Tegal, Jawa Tengah

    Directory of Open Access Journals (Sweden)

    Haryadi Sarjono

    2013-11-01

    Full Text Available Article is forecasting comparative analysis of number of guess room occupancy at Karlita International Hotel, Tegal, Central Java using 11 forecasting methods: linear regression, moving average, weighted moving average, exponential smoothing, exponential smoothing with trend, naïve method, trend analysis, additive decomposition – CMA, additive decomposition – average all, multiplicative decomposition – CMA, multiplicative decomposition – average All. Article used 17 data from January 2012 to Mei 2013, and results after using those 11 methods were the smallest MAD is 101.69 and the smallest MSE is 15,163.95. From additive decomposition – average all method, data showed guess room occupancy forecast at Karlita International Hotel for June 2013 is 960 guess.

  13. HUMAN CAPITAL HETEROGENEITY AND ORGANIZATIONAL PERFORMANCE ANALYSIS: AN EMPIRICAL STUDY ABOUT INTERNATIONAL HOTEL CHAINS IN TURKEY

    Directory of Open Access Journals (Sweden)

    Ali Halici

    2012-01-01

    Full Text Available Today, workforce diversity is not only a legal requirement for organizations, but it is also a must to survive in a highly competitive business environment. The prime motive for this study is to investigate the relationship between workforce diversity and perception of discrimination. The basic hypothesis of the study is that as the workforce diversity increases, the perception of discrimination decreases. In order to test the hypothesis, a survey is carried out international hotel chains in Istanbul. There are 19 international hotel chains in Turkey. In this study research is designed to understand human capital heterogeneity pattern of international chains of hotel industry and how this contribute organizational culture strategically that help to manage organizational performance much more efficiently with cross sectional data. Globalization of markets, changing demographics in the labor market, new business strategies requiring team work and the shift from a manufacturing to a service economy are the prime reasons for human capital heterogeneity (HCH. HCH improves the organizational capabilities in terms of flexibility, creativity, problem solving and competitive advantage. Especially in the service sector, in order to gain competitive advantage, organizations need a diverse workforce for both understanding the diverse needs of customers and answering to these needs in a prompt and proper way.

  14. Measurement of Leisure Traveler’s Satisfaction: Evidence From North Cyprus Hotels

    OpenAIRE

    Jahani, Kourosh

    2014-01-01

    ABSTRACT: This research aims to measure tourist satisfaction in five stars hotels in North Cyprus using American Customer Satisfaction Index. American Customer Satisfaction Index (ACSI) is comprehensive model that includes six variables, namely, perceived quality, perceived value, customer expectations, customer satisfaction, customer loyalty and customer complaints. As previous scholars proposed as future research direction, international and national tourists are selected in sample of the s...

  15. International tourist preference of Lodok Rice Field natural elements, the cultural rice field from Manggarai - Indonesia

    Science.gov (United States)

    March Syahadat, Ray; Trie Putra, Priambudi; Nuraini; Nailufar, Balqis; Fatmala Makhmud, Desy

    2017-10-01

    Lodok Rice Field or usually known as spiderweb rice field is a system of land division. It cultural rice field only found on Manggarai, Province of East Nusa Tenggara, Indonesia. The landscape of Lodok Rice Field was aesthetic and it has big potential for tourism development. The aim of this study was to know the perception of natural elements of Lodok Rice Field landscape that could influence international tourist to visited Lodok Rice Field. If we know the elements that could influenced the international tourist, we could used the landscape image for tourism media promotion. The methods of this study used scenic beauty estimation (SBE) by 85 respondents from 34 countries and Kruskal Wallis H test. The countries grouped by five continents (Asia, America, Europe, Africa, and Oceania). The result showed that the Asian respondents liked the elements of sky, mountain, and the rice field. Then, the other respondent from another continent liked the elements of sunshine, mountain, and the rice field. Although the Asian had different perception about landscape elements of rice field’s good view, it’s not differ significantly by Kruskal Wallis H test.

  16. Measuring Perceived Service Quality Using servqual: A Case Study of the Croatian Hotel Industry = Merjenje zaznane kakovosti storitev s pomočjo modela servqual: primer hrvaške hotelske dejavnosti

    OpenAIRE

    Suzana Marković; Sanja Raspor

    2010-01-01

    The purpose of the study is to examine customers’ perceptionsof service quality in the Croatian hotel industry. The aim is to assessthe perceived service quality of hotel attributes and to determinethe factor structure of service quality perception. A modifiedSERVQUAL scale was used to assess service quality perceptionsfrom the perspective of domestic and international tourists. Datawere collected in 15 hotels in the Opatija Riviera (Croatia), usinga self-administered questionnaire. Descripti...

  17. Re-Design Interior Boutique Hotel Di Malang

    OpenAIRE

    Mariana Wibowo, Inez Natalia Suteja

    2016-01-01

    Malang is one of the places nostalgia tourists by Dutchman. Design boutique hotel take building's dutch colonial. Boutique hotel having the characteristics of unique, historic, and fancy. Uniqueness boutique hotel ditonjolkan in the atmosphere hotel that looks homey with support 3star class hotel facilities. The concept of the basis of design with apply a style of design colonial into the interior of boutique hotel good with the material the wall, the floor, ceiling, column and the elements d...

  18. Enhancing Marketing Of Fariz Hotel Through Coorperating With Global Travel Agent

    OpenAIRE

    Anrico Jusuf Setiadi; Salsabila Salsabila; Yusak Adheo Widyarta; Thet Htar Zin

    2018-01-01

    According to Explore Wisata (2017) Malang is a city that has many tourist destinations. Most of them located in area of Batu, there are many interesting tourist destinations. This is balanced by the number of hotels ranging from budget hotels to high star hotels that are spread around Batu. Fariz hotel is one of the hotels that compete in the budget class hotel that is surrounded by Batu area. Although Fariz hotel is a budget hotel, Fariz hotel has the better quality and service compared to t...

  19. Penerapan Interior Branding pada Hotel Yello

    OpenAIRE

    Gunawan, Astri Indrawati

    2017-01-01

    The development of entertainment and tourism in Surabaya has lead to increasing of tourist arrival. This condition makes hotel businesses flourishing. The 3 star hotel is currently the best-selling hotel due to adequate facilities at current economic level. To cope with the competition, many 3 star hotels applied branding in the interior. Interior branding is formed not only from the visual beauty, but rather to the room's atmosphere that contains stories and unique messages to influence the ...

  20. TRENDS IN CROATIAN HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Jasmina GRZINIC

    2008-01-01

    Full Text Available Tourism and hotel business is becoming one of the leading industries of theworld. Therefore, an increased attention needs to be paid to the study oftrends in tourism because they determine the trends in hotel industry. Thepurpose of the paper is to point out the importance of hotel industry as one ofthe most important elements of development in tourist economies. The paperaims at introducing the newest trends in modern hotel industry and offering areview of the recent trends of demand and the directions of hotel industrydevelopment. The importance of hotel industry on both micro and macro, i.e.global level is increasing. Besides a series of theoretical representations andconclusions, this paper brings some concrete data and examples frompractice in hotel management.

  1. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    The Holiday Inn Beijing Focus Square Holiday Inn Beijing Focus Square is the newest and tallest international mid-scale hotel at Wangjing’s famous business hub which is within walking distance of many multinational companies and surrounded by a variety of dining and shopping outlets.

  2. TOURIST DESTINATION MARKETING RADAUTI

    Directory of Open Access Journals (Sweden)

    Liliana HÎNCU

    2016-12-01

    Full Text Available Tourism is a dynamic phenomenon, which is in continuous change. The tourism market is in constant transformation due to competition and growing. Tourist destinations, is facing many challenges in order to enter and remain on the market. Thus tourist destination is a well-defined service which is an assembly designed to meet tourists. The marketing mix includes the following elements: product, price, distribution, promotion. Tourists come to this area because of monasteries, some of which are included in UNESCO and are recognized nationally and internationally. Thus Romanian tourists choose this tourist destination just for a weekend. To prolong the stay of both foreigners and Romanians, as well as to attract a large number of tourists is necessary to develop tourism products type tours: 5-6 days for visiting the tourist area of Radauti. These products must contain an offer as varied and diverse, so every day contain different activities and be adjusted, for example by age segments. Linked pricing policy usually access tariffs are differentiated between Romanian and foreign tourists, being lower in the first category. Travel agencies prefer to organize package tours on request only devise some that distribute them internally and externally. There are initiatives to promote tourism area Radauti, due to the high attractiveness among destinations in Romania. Thus, this must be considered a tourist destination tourism brand renowned nationally and internationally.

  3. Customer experiences and return patronage in airport hotels: Evidence from OR Tambo International Airport, South Africa

    Directory of Open Access Journals (Sweden)

    Oswald Mhlanga

    2018-05-01

    Contribution/value-add: To the best of the researchers’ knowledge, this study is a first attempt to determine customer experiences and return patronage in hotels at or near airports in South Africa. The results could help airport hotels to gain a competitive advantage over other hotel categories.

  4. Workplace Performance of Hotel and Restaurant Management Interns of West Visayas State University, Calinog Iloilo, Philippines

    Directory of Open Access Journals (Sweden)

    Raymund B. Moreno, Ma. Nellie L. Mapa

    2014-02-01

    Full Text Available This study aimed to examine the workplace performance of Hotel and Restaurant Management practicum students of West Visayas State University – Calinog Campus as perceived by the interns’ themselves and the supervisors in different hospitality establishments in Iloilo City where students were deployed for on-the-job training in relation to industry-site internship / practicum program for academic year 2013-2014.The result of the study serves as the basis for designing a proposed education or training program in enhancing the workplace performance of Hotel and Restaurant Management Students. The study surveyed 35 practicum students and 23 supervisors in different hospitality establishments in Iloilo City using survey questionnaire based from Competency Standards for hospitality related courses of the Commission on Higher Education (CHED Memorandum Order No.30 series of 2006. Findings revealed that both supervisor and student respondents agreed on the satisfactory performance of the interns in terms of Higher Order Thinking Skills and very satisfactory rating on Personal Qualities . With regard to the Basic Skills (e.g., numerical computation, oral and written communications, the students rated themselves Very Satisfactory while supervisors gave a Satisfactory rating. The same Very Satisfactory performance rating was achieved on Professional Competencies by both respondents. Of the five common competencies, Interpersonal and Technological skills of the interns were rated very satisfactory by both respondents on Interpersonal Skills and on Technological Skills. Also the same satisfactory rating was given on Information skills by both the supervisor and interns. Whereas for the Resources Skills, the interns rated themselves Very Satisfactory rating while the supervisors rated them Satisfactory. It is recommended to continue the review and upgrade industry training in the curriculum and consistently redefine the curricular focus to meet the

  5. Staying in the Global City: Patterns of Luxury Hotel Localization in Santiago de Chile

    Directory of Open Access Journals (Sweden)

    Rodrigo Hidalgo

    2016-07-01

    Full Text Available Chile, for a long time a backwater of international tourism, is about to turn itself into a top–end destination, with the capital Santiago taking a leading role. In recent decades, international chains have constructed numerous luxury hotels aimed at the requirements of international city and business tourists. The continuing bicentric orientation of the city (core city and ‘modern town’, which has withstood all fragmentation processes, has led to a polycentric distribution of luxury hotels, with the largest, most expensive and most luxurious hotels situated in the ‘modern town’. The airport, the innovation centers and business parks, as well as the city center, have also seen investment. When compared with models of hotel localization in cities, it is evident that Santiago has overcome the traditional model of city tourism under the influence of globalization trends. Today the needs of global travelers, both city and business tourists, transport links and the surroundings of the hotels play an important role. This is reflected in the pricing structure and the distribution of luxury hotels across the city.

  6. Brand Equity of a Tourist Destination

    Directory of Open Access Journals (Sweden)

    Hwa-Kyung Kim

    2018-02-01

    Full Text Available In the current climate of severe competition among tourist destinations, the importance of brand equity in tourism marketing is increasing. This study looks at the impact of branding in relation to the largest group of inbound overseas tourists to South Korea, the Chinese. Data for the current study were obtained from a survey of tourists visiting Seoul from the Greater China region, including Mainland China, Hong Kong, Macao, Taiwan, and the Chinese living in Southeast Asia. The survey was conducted in popular sightseeing spots, four and five-star hotels in the Seoul Metropolitan Area, and the Incheon International Airport. The respondents were selected randomly, with effort expended to avoid any potential bias in the composition of the sample. Out of a total of 385 distributed questionnaires, 350 (China 191, Hong Kong 71, Taiwan 68, others 20 were selected as valid and finally used in the analysis. The results of this study suggest that price and word of mouth have beneficial effects on perceived quality, publicity, and brand awareness, and advertisement has beneficial effects on brand image. We also found that brand awareness and perceived quality have impacts on brand image, and brand image is related to brand loyalty. This is a pioneering study on the relationships between influencing factors, destination brand equity and its elements, and brand loyalty, with respect to Seoul, South Korea, as a tourism destination for tourists from China.

  7. BUSINESS PERFORMANCE, INVESTMENTS AND COMPETITIVENESS OF ISTRIAN HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Dijana Pletikosa

    2015-12-01

    Full Text Available Istria is often mentioned as one of the most developed tourist regions of Croatia. In order to recognize its significance in the Croatian and international tourism markets this research compares performance of Istrian hoteliers with those of domestic and foreign competitors. The other purpose of this paper is to assess the impact of domestic and foreign direct investments on the financial results of Istrian hoteliers. Analyse of Istrian hotel companies business performance has been made regarding the origin of invested capital. General findings show that among the best performing hoteliers there are equally domestic and foreign owned companies, as well as among the loss making ones. Contrary to initial expectations this research did not confirm thesis that Istria is highly successful and competitive tourist region. Reasons for that are many, such as seasonality, lack of high class hotels and quality greenfield investments

  8. LAUNCH INTERNATIONAL CIRCUIT IN RURAL TOURISM DEVELOPMENT THROUGH A TOURIST VILLAGE POLOVRAGI GORJ

    Directory of Open Access Journals (Sweden)

    Adelaida Cristina HONTUŞ

    2012-01-01

    Full Text Available Tourism in rural areas, complementary to other forms of tourism, contribute to its support, giving them the necessary conditions to transform tourism travel holiday circuit. This area of the county, village Polovragi can and should become a tourist area of residence, a holiday destination for spending the whole year, because it responds not only motivation and knowledge of cultural tourism, but also other modern requirements: that the party free time in nature, which in fact seen in other countries. Along with other places in the county, Polovragi keeps the traditions and craftsmanship of Gorj, tourists can visit the workshops of craftsmen here or participate in folk events such as Fair or Fair Nedeia Polovragi year (from July 20, attracting a large number of tourists in Oltenia. Therefore, the tourist offer of settlement may include a folk product.

  9. Contemporary trends in the hotel industry development

    Directory of Open Access Journals (Sweden)

    Barjaktarović Dragan

    2016-01-01

    Full Text Available International tourism has a leading position in the world's economy at the end of the 20th century and at the beginning of the 21st century. The number of participants in international tourism is near one billion tourists. Tourism FX income is above USD 1.260 billion, globally. More than 2/3 of total tourism turn over is provided by hospitality and restaurants business, which is the best indicator of relevance of those industries, for further development of total economic development and the tourism. Projections of different relevant world's institutions go in direction that tourism will have dynamic developing trend which will provide its' stronger position in the world's industry development. In accordance with UNWTO's estimations, number of foreign tourists will increase up to 1.8 million and FX tourist income is expected to reach USD 2.000 billion at the end of 2030. In order to meet the sophisticated requests of the modern tourists and provide an answer to contemporary market trends, hotel industry, as the base part of tourism, will respond with the new qualitative, technology based facilities and services.

  10. The Evolution of the Number of Tourists accommodated in Arad

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    Sergiu Rusu

    2014-12-01

    Full Text Available The paper analyses the evolution of the number of tourists accommodated in Arad between January 2006 and September 2009. For this purpose we have used the statistics data from the official sites. As variables we chose: X – independent variable - Total tourist arrival and accommodated in Arad, Y - dependent variable - Tourists staying in hotels.

  11. Shangri-La Hotel: Arsitektur Ikonik

    OpenAIRE

    Widhianto, Muhammad Adib

    2014-01-01

    Along with the economic growth of Medan, the hotel occupancy rate in the city field also increased. Occupancy rate of hotels in Medan in 2010 increased by 51.19% to 53.81% in 2011. At this time of international hotels have invested and set up a hotel in Indonesia. Hotel - The hotel stands with typical and individual identity of any hotel is a marker of identity as well as a differentiator from other hotels. Shangri-La Hotels and Resorts, based in Hong Kong now owns and manages ...

  12. Historical hotels in “Golden Prague”

    OpenAIRE

    Bończak, Bartosz

    2008-01-01

    Prague, with its monuments of great historical and artistic value, has been gaining popularity in recent years. It has become one of the most important tourist destinations in Central Europe. This is the reason why hotel industry in this city is developing so quickly – there are 654 collective tourist accommodation establishments with 547 hotels, motels, pensions and residences, which is more than 83%. Establishments, located in the old, historical buildings, are among the m...

  13. DIRECTION OF INVESTMENTS AND SOURCES OF FUNDING ON HOTEL MARKET IN POLAND

    Directory of Open Access Journals (Sweden)

    Anna Semmerling

    2016-06-01

    Full Text Available Hotel market in Poland is related to trends on touristic market. This sector is developing dynamically, in Poland as in the whole world. In the years 2001-2014 numbers of hotels in Poland increased double. Most of new hotels are 4 and 5 stars. Important for new objects is building conference centres and SPA, which makes touristic season longer. Main source of finances hotel investments in Poland are own sources and EU funds. Crucial importance is the franchise. Forecasts for hotel market are really great. Till 2017 the count of tourists, who take advantage of hotels, should still increase.

  14. THE EFFECT OF SERVICE QUALITY IN INTERNATIONAL AIRPORT I GUSTI NGURAH RAI ON SATISFACTION, IMAGE, AND TOURISTS LOYALTY WHO VISITED BALI

    Directory of Open Access Journals (Sweden)

    Saroha Manulang

    2016-03-01

    Full Text Available Airport are the first and the last contact point for tourists when they arrive at their holiday destination. Therefore, the airport facilities are a source of first impression that effect the quality expectations of the tourists on holiday activities. Bali as a world class tourism destination to develop and renovate the Ngurah Rai International Airport in order to improve quality of service in order to give higher satisfaction for tourists visiting Bali. Based on this study aims to determine (1 the effect of quality of service to tourists' satisfaction and the image of Bali tourism; (2 the effect of the image of tourism and the quality of service to the loyalty of tourists visiting Bali; (3 the effect of the satisfaction of tourists to the tourism image and loyalty of tourists visiting Bali; (4 the effect of indirect tourism image of the traveler loyalty through satisfaction of tourists; (5 service quality indirectly traveler loyalty through tourism image; and (6 to determine the rating opinion on the quality of service Bali's Ngurah Rai International Airport. Population of this research was all foreign tourists visiting Bali through Ngurah Rai Airport at the time of the research. The research samples included 348 respondents were chosen with nonprobability sampling. accidental sampling technique. Data collected through questionnaires, interviews and observations. The collected data were analyzed with SERVQUAL, Importance Performance Analysis (IPA, and Structural Equation Modelling (SEM for hypothesis testing. The results showed (1 the quality of service Bali's Ngurah Rai International Airport is a positive effect on tourist satisfaction and the image of Bali tourism; (2 the image of tourism and service quality Bali's Ngurah Rai International Airport is a positive effect on loyalty rating; (3 The traveler satisfaction positive effect on tourism image and loyalty of tourists visiting Bali; (4 Tourism image positive effect on loyalty through

  15. Hotel Wisata Sumatera Utara

    OpenAIRE

    Rahmawityana, R.A. Dyah Ellne

    2016-01-01

    Aerotropolis is a development of the concept of Aerocity, which makes the airport as the city in which there are a number of business activities. Business activities included in the development of aerotropolis area is tourism. Tourism and trade has also become one of the attraction for tourism and the needs of mainstream travelers who travel journey. Hotel Wisata Sumatera Utara is expected to become a tourist puller that makes it easy for visitors to get information about the c...

  16. Environmental sustainability in the spanish hotel sector. A contribution to sustainable tourism between business profitability and the environmental commitment

    Directory of Open Access Journals (Sweden)

    Manuel Valenzuela Rubio

    2017-11-01

    Full Text Available This paper intends to approach how the Spanish tourist sector has implemented environmental viewpoints initiated by international organizations such as UNO, UNESCO, European Union, etc. from the Rio Conference on (1992, and reinforced by the increasing environmental sensitivity of the hotel customers. Another aim of this process is to improve resource management and increase competitiveness in the hotel trade. The environmental commitment of the hotel sector must be demonstrated either by obtaining a certification of environmental quality or an ecolabel awarded by special purpose entities on fulfillment of specific requirements. These environmental labels are mostly obtained by large hotel chains for image and affordability reasons. Nevertheless, the Spanish hotel business still has a long way to go before reaching complete sustainability.

  17. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Tiantan Hotel Wang Ping has been named as assistant general manager of Tiantan Hotel. With a Master's degree, Wang has more than 20 years of experience in hotel management, having served as department manager, assistant general manager and vice general manager in various hospitality establishments. Wang published an article on hotel management and mar-

  18. Aggregation, Heterogeneous Autoregression and Volatility of Daily International Tourist Arrivals and Exchange Rates

    NARCIS (Netherlands)

    C-L. Chang (Chia-Lin); M.J. McAleer (Michael)

    2010-01-01

    textabstractTourism is a major source of service receipts for many countries, including Taiwan. The two leading tourism countries for Taiwan, comprising a high proportion of world tourist arrivals to Taiwan, are Japan and USA, which are sources of short and long haul tourism, respectively. As it is

  19. HOTEL FRANCHISING IN RUSSIA IN THE LIGHT OF THE DOMESTIC TOURISM DEVELOPMENT

    Directory of Open Access Journals (Sweden)

    M. S. Shakhova

    2016-01-01

    Full Text Available This article discusses future prospects of franchising development of hotel chains in Russia. The relevance is due to the strong growth of domestic tourism in recent years. So, it becomes necessary to increase the number of hotels and rise the quality of tourist services.Goal/objectives. The purpose of this article is to identify the advantages of franchising for the development of hotel chains. To achieve this goal, the author has posed and solved the following tasks: analyze the current situation on the hotel market of Russia, tendencies of its development, uncovered potential hotel franchise for the successful development of domestic tourism in Russia.Methodology. The theoretical basis of this article leans on the work of Russian researchers, in the hotel industry, analyst reports made by consulting companies. Also the author takes into account experience of real participants of this business. As a methodological basis of this article, the author used: analysis, synthesis, analogy, comparison, induction and deduction.Results. Franchising is one of the most eff ective ways of of hotel business development today, which, unfortunately, has not yet received wide distribution in Russia.Conclusions/significance. The development of domestic tourism in every country requires a stable growth in the amount of hotels and an improvement of tourism services quality.Current world practice proves that hotel franchising could help to reach this target. In spite of novelty of franchising in Russian industry, this tool has already successfully used in major international hotel chains in several Russian regions. And today Russian hotel chains more and more approve the benefits of franchising development. However, the its development is slow due to the unfavorable business climate in Russia.

  20. Tourist criminality

    OpenAIRE

    Jakovlev, Zlatko; Koteski, Cane; Dimitrov, Nikola

    2015-01-01

    In this book expert processed chapters on the development of tourism, the conditions for the development of tourism, the definition of tourism, positive and negative effects of tourism, the necessity of defining tourism criminality and its component elements, narrower and wider tourist criminality , theories of crime, the structure of tourism crime, property crime in tourism, forest fires, sexual offenses, other tourist crimes stakeholders of tourism offenses, victims of tourist crime prevent...

  1. TRAINING AND DEVELOPMENT STANDARDS FOR FRONT OFFICE EMPLOYEES IN MODERN HOTEL INDUSTRY

    OpenAIRE

    Ivica Batinić

    2014-01-01

    Specific requirements of modern consumer-tourists, competition, new sciences and technology have led to the emergence of new products and services in a modern hotel business as well as prescription of training and development standards for employees and managers in the hotel groups and independent hotels of higher rank. Every serious hotel, in order to survive on the tourist market, must have a separate program (standard) of training and development for employees...

  2. Factors Influencing Customer Satisfaction with Chain Budget Hotels in Bangkok

    OpenAIRE

    Paphada Cherdchamadol; Pitinan Kawachart

    2013-01-01

    The budget hotels in Thailand are likely to grow by the growth of low cost airline. Since cheaper airline ticket, middle management employees and their families including tourists travel more and more. Other than that, budget hotel business requires low investment but good return. Not surprisingly, the giant public company in Thailand hotel business, CENTEL, has been planned to expand new brand of 2 star hotel chain to serve the number of increasing travelers for AEC in 2015. However, IBIS Ba...

  3. EMPLOYMENT AND HUMAN CAPITAL IN THE GREEK HOTEL INDUSTRY

    OpenAIRE

    Efstathios VELISSARIOU; Christos AMIRADIS

    2014-01-01

    Tourism can have significant impacts on employment in tourist destinations. It must be also noted that the human capital in the tourism sector, and more specifically in hotels, constitutes a basic factor of quality. The effectiveness of service in the Hotel industry is often linked with the sufficient number of hotel personnel, their individual qualities and efficient Human resources management. The development of the hotel industry in Greece and the resulted employment and characteristics of...

  4. DAMPAK PERKEMBANGAN CITY HOTEL TERHADAP USAHA HOTEL MELATI DI KOTA DENPASAR

    OpenAIRE

    Ketut Ngurah Trisni Sakawati

    2015-01-01

    The tourism sector of Bali has developed rapidly in the last tenyears, especially when it is seen from the trend of the numbers ofdomestic and foreign tourist arrivals. This trend is accompaniedwith the increasing number of accommodation facilities. Denpasaris a region which shows the rapid growth of accommodationfacilities, such as the presence of a number of hotels in the city areawhich is often referred to as a city hotel. This study examines thefactors that cause the growth of city hotels...

  5. THE ECOLOGICAL MOTIVATION OF TOURISTS AS A DETERMINANT OF THE TOURISTS’ LOYALTY

    Directory of Open Access Journals (Sweden)

    Majda Bastič

    2011-02-01

    Full Text Available Despite the significant impact of environment on the attractiveness of tourist destination, environmental stewardship is not always the top priority in the hotel industry as one of the most energy-intensive sectors of the tourism industry which contributes to the increasing quantity of air pollutants. Therefore, this study investigates the impact of ecological pull motives and service quality on the tourists’ loyalty to eco-hotels. The tourists spent their holidays in Austrian hotels with ecolabel and in Slovenian hotels were targeted and a total of 611 tourists participated in the study. The study reveals that the perceived service quality and ecobehaviour of hotel staff are the main determinants of the tourists’ loyalty. The comparison analysis between Austrian and Slovenian hotels indicates that the guests of Austrian hotels with ecolabel are more loyal and ecologically motivated than guests of Slovenian hotels without ecolabel.

  6. Strategi Komunikasi Dalam Sosialisasi Budaya Organisasi (Studi Deskriptif Mengenai Strategi Komunikasi Dalam Sosialisasi Budaya Organisasi Di Departemen Sales & Marketing Hotel Danau Toba International Medan)

    OpenAIRE

    Wulandari, Kiki

    2015-01-01

    This essay, entitled Communication Strategies in Socializing Organizational Culture at Sales & Marketing Departement in Hotel Danau Toba International. Organizational culture is essential for an organization including hospitality industry as hotels, because it is the habits that occur in organization that represent norms off behavior and followed by members of the organization. The purpose of this essay to know how and the process of communication strategies on socializing organization cultur...

  7. DAMPAK PENERBITAN PERATURAN WALIKOTA YOGYAKARTA NOMOR 77 TAHUN 2013 TENTANG PENGENDALIAN PEMBANGUNAN HOTEL TERHADAP PERMOHONAN IZIN PEMBANGUNAN HOTEL DI KOTA YOGYAKARTA

    OpenAIRE

    ., BERLIAN

    2015-01-01

    Together with the increasing of tourist who visit in Yogyakarta, the amount of the hotel constructions are increasing too. It is very common to find a hotel in every side of this city. This leads a problem. The hotel construction become uncontrolled in this city. In this situation, the Yogyakarta District Govermentm make a moratorium regulation about a hotel construction with Peraturan walikota Yogyakarta Nomor 77 Tahun 2013 tentang Pengendalian Pembangunan Hotel. This paper will discuss ...

  8. TURİSTLERİN EĞİTİM DURUMU VE CİNSİYETLERİNİN OTEL SEÇİMİNE ETKİSİ: İZMİR’DE BİR ARAŞTIRMA (EFFECTS OF EDUCATIONAL STATUS AND GENDER OF TOURISTS ON THE CHOICE OF HOTEL: A RESEARCH IN İZMİR

    Directory of Open Access Journals (Sweden)

    Yılmaz AKGÜNDÜZ

    2012-10-01

    Full Text Available The purpose of this study is to determine factors affecting the choice of hotel of persons traveling for tourism purposes. The study also aims to identify the differences in factors which have an impact on the choice of hotels depending on individuals’ gender and educational background. To achieve this aim, the scale which was developed by Sohrabi et al. was translated into Turkish and conducted as a pilot study in Kuşadası before being applied to the randomly selected 166 participants living in İzmir. Preliminary construct validity of hotel selection factors was tested using exploratory factor analysis. After the main study hotel selection factors were determined as; service quality, price, and cleanliness of room, location of the hotel and climatic conditions, hotel’s environment and network services. Internal consistency, as assessed by Cronbach's alpha, for each of the content areas within each of five hotel selection factors was found to be adequate to demonstrate reliability. As a result of the factorial MANOVA test, price and service quality was found to be more important than cleanliness of rooms, climatic conditions, hotel’s environment and network services. In addition, it is identified that people having graduate education degree give more importance to service quality, women to cleanliness of rooms and men having undergraduate degree to price in their hotel selection.

  9. Bali rebuilds its tourist industry

    Directory of Open Access Journals (Sweden)

    Adrian Vickers

    2011-12-01

    Full Text Available The 1950s is a gap in the usual studies of tourism in Bali, but this was a crucial decade for rebuilding the tourist industry after World War II and the Indonesian Revolution, and for establishing a post-colonial industry. The reconstruction of the tourist industry drew on Dutch attempts to rebuild tourism during the 1940s. The process of reconstruction required the creation of a souvenir industry, in which Balinese women entrepreneurs played a key role, the building of networks of hotels, and the recreation of tourist itineraries. Paradoxically, the leaders in rebuilding the industry were leading figures on the Republican side during the Indonesian Revolution, but relied on Dutch precedents and patterns. The 1950s represented an optimistic period of relative autonomy, before the centralised control of the New Order government came into play.

  10. Emergency Preparedness for Disasters and Crises in the Hotel Industry

    Directory of Open Access Journals (Sweden)

    Ahmad Rasmi AlBattat

    2013-09-01

    Full Text Available Safety and security are the most important issues to tourist while traveling and the first aspect they consider is to be protected from hazards. Emergency planning and preparedness for a crisis are the most significant components of dealing with disasters. Hospitality practitioners noticed a rising number of natural and man-made crises that harm the hospitality industry, regarding its vulnerability to crisis and internal and external hazards. By using secondary data, this study aims to shed some light on this issue, contributing to knowledge and awareness on emergency preparedness for the hospitality industry. Moreover, the study aims to explain the management’s commitment to adopt, develop, and update emergency plans. The results of this study explain that tourism as an international mobile industry must respond to internal and external hazards such as disease movement and terrorist attacks. Marketing safety is important to promote hotels and tourist destinations to the guests and holiday advisors. Hotels have a long history of being a soft target for terrorist attacks, as can be seen in several accidents that have shaken the hotel industry in the past few decades. Hotels invest a lot to install protective techniques, but terrorists are becoming more organized. Practitioners propose disaster management frameworks using several measurements. Recovery from crisis and learning help business retention that minimizes negative impacts and prevent losses. Finally, evaluation and feedback are very important to overcome the hazards and return to normal, as well as adopting new ideas to deal with emergencies. Single- and double-loop organizational learning should benefit proactive preparedness.

  11. INVESTMENT EFFICIENCY IN NEW HOTEL BUILDINGS IN CROATIA

    Directory of Open Access Journals (Sweden)

    Eddy Rot

    2012-12-01

    Full Text Available Abandonment of mass tourism in the late 80-ies of 20th century and attitude of humane tourism oriented to the needs and requirements of individuals, it is characterized by changes in the design and architectural design of hotel facilities. Features and functionality of hotel facilities are affected by trends in tourism demand. Tourism gets new features, which hotel companies must adapt. Individualism, humanism and hedonism are the guidelines that accompany the tourist industry in the 21st century. They determine the new considerations shaping and arranging hotel facilities, and the need for transformation of the hotel buildings designed for mass tourism in facilities for contemporary tourist who is aware of his needs, desires and aspirations. These trends should be monitored and the hotel industry in Croatia. The last decade marked by investments in reconstruction and modernization of existing hotel facilities, but investment in new hotel facilities are still minor. The reason for this is the fact that the hotel industry is low profitable activity, but also in the unfinished privatization, lack of domestic financial capital and the lack of attractiveness of the Croatia to attract foreign capital which would allow meaningful construction of new and rehabilitation of existing hotel facilities in line with trends in the tourism market. This paper critically examines the state of the hotel industry in the Republic of Croatia and its competitiveness in Europe, and it presents the results of research on the effectiveness of building a fictional hotel in Croatia, with a comparative analysis with European hotels.

  12. Potential of energy savings in the hotel sector in Jordan

    Energy Technology Data Exchange (ETDEWEB)

    Ali, Yahya [Department of Humanities and Social Sciences, Faculty of Arts, Hashemite University, Zarqa 13115 (Jordan); Mustafa, Mairna [Department of Sustainable Tourism, Queen Rania' s Institute of Tourism and Heritage, Hashemite University, Zarqa 13115 (Jordan); Al-Mashaqbah, Shireen [International Office, Hashemite University, Zarqa 13115 (Jordan); Mashal, Kholoud [Department of Land Management and Environment, Faculty of Natural Resources and Environment, Hashemite University, Zarqa 13115 (Jordan); Mohsen, Mousa [Department of Mechanical Engineering, Faculty of Engineering, Hashemite University, Zarqa 13115 (Jordan)

    2008-11-15

    This paper presents some insights into Jordan's energy consumption in the tourist accommodation sector. The results of a recent survey on environmental performance in the tourist accommodation sector in Jordan were used to evaluate energy conservation in hotels. A survey was designed and distributed to hotels' managers and departments' supervisors in order to understand the environmental performance in the tourist accommodation sector in Jordan during the period 10-17 August 2006. Also some field visits were conducted to fully understand hotels interaction regarding the environment, in addition to help interpreting the results of the survey. The study is limited to all classified hotels in Jordan. It was found that lighting hotels' main building and outside areas, and air conditioning consume more electricity compared to other departments. The results show that few classified hotels already installed energy saving equipments, though, it was noticed that managers of one star hotels were not really willing to make such changes in their hotels, on the other hand, other classified hotels (2-5 star hotels) have shown a high willingness to make changes in their hotels to reduce the consumption of different types of energy. Hotel's classification played a significant role in explaining variations in most of the results, particularly when it comes to long-term investments to reduce energy consumption by using energy efficient appliances. Five and four star hotels were the most hotels willing to use energy efficient appliances to reduce energy consumption. The study suggested some strategies to help reduce the negative impacts of high energy consumption in hotels. These strategies include better insulation, and enhanced insulation for the hot water reticulation system. Moreover, enhancing and increasing the level of awareness among all hoteliers through a directed and well-designed campaign. Also offer interest free loans; and activate precise

  13. Potential of energy savings in the hotel sector in Jordan

    International Nuclear Information System (INIS)

    Ali, Yahya; Mustafa, Mairna; Al-Mashaqbah, Shireen; Mashal, Kholoud; Mohsen, Mousa

    2008-01-01

    This paper presents some insights into Jordan's energy consumption in the tourist accommodation sector. The results of a recent survey on environmental performance in the tourist accommodation sector in Jordan were used to evaluate energy conservation in hotels. A survey was designed and distributed to hotels' managers and departments' supervisors in order to understand the environmental performance in the tourist accommodation sector in Jordan during the period 10-17 August 2006. Also some field visits were conducted to fully understand hotels interaction regarding the environment, in addition to help interpreting the results of the survey. The study is limited to all classified hotels in Jordan. It was found that lighting hotels' main building and outside areas, and air conditioning consume more electricity compared to other departments. The results show that few classified hotels already installed energy saving equipments, though, it was noticed that managers of one star hotels were not really willing to make such changes in their hotels, on the other hand, other classified hotels (2-5 star hotels) have shown a high willingness to make changes in their hotels to reduce the consumption of different types of energy. Hotel's classification played a significant role in explaining variations in most of the results, particularly when it comes to long-term investments to reduce energy consumption by using energy efficient appliances. Five and four star hotels were the most hotels willing to use energy efficient appliances to reduce energy consumption. The study suggested some strategies to help reduce the negative impacts of high energy consumption in hotels. These strategies include better insulation, and enhanced insulation for the hot water reticulation system. Moreover, enhancing and increasing the level of awareness among all hoteliers through a directed and well-designed campaign. Also offer interest free loans; and activate precise standards and specifications

  14. Internationalization and Hotel Performance

    DEFF Research Database (Denmark)

    Assaf, Albert G.; Josiassen, Alexander; Oh, Haemon

    2016-01-01

    Few industries are as inherently international as the hotel industry. This article sets out to investigate the impact of internationalization on performance in the hotel industry. Building on the theory of organizational learning the authors test several hypotheses regarding the shape of the inte......Few industries are as inherently international as the hotel industry. This article sets out to investigate the impact of internationalization on performance in the hotel industry. Building on the theory of organizational learning the authors test several hypotheses regarding the shape...... of the internationalization–performance relationship as well as the impact of four moderating variables. In line with the research aim and the underlying dynamism of organizational learning theory, these hypotheses are tested using a dynamic Bayesian model. The results indicate that internationalization has a U-shaped impact...

  15. THE COMPARATIVE ANALYSIS REGARDING THE SERVICES OFFERED BY THE INTERNATIONAL HOTEL CHAINS FROM ROMANIA

    OpenAIRE

    CRISTINA FLESERIU

    2010-01-01

    The hotel services are a part from the tourism services, or can be defined as an independent offer. In the second place, the most important thing is the need of accommodation (probably also food and other additional services – conference room, recreational facilities, etc.) from those that are traveling for business or with some other personal problems. As follow, in Romania, all the hospitality business units must offer a range of additional services, with or without pay. Due to the fact tha...

  16. Evaluating the value chain model for service organisational strategy: International hotels.

    OpenAIRE

    Choi, Keetag.

    2000-01-01

    Strategic models like Porter's (1985) value chain have not been fully evaluated in the strategy literature and applied to all industries. To theoretically redefine the value chain technique, this research evaluates the value chain's use with various strategic issues by applying it to a specific aspect in the service field, namely the hotel industry. The study defines five key questions by which to evaluate a strategic model and the value chain model is examined using them. This research is a ...

  17. Forecasting Tourist Arrivals and Supply and Demand Gap Analysis ...

    African Journals Online (AJOL)

    This paper aims to forecast the long term behavior of tourist arrivals and analyze the gap between supply and demand for the hotel/accommodation sector of the city of Addis Ababa. It also intends to provide vital information in regards to the sparse knowledge in the subject of forecasting tourist arrivals in Ethiopia.

  18. PENGGUNAAN SITUS WEB HOTEL DAN “ONLINE TRAVEL AGENCY” SEBAGAI MEDIA PROMOSI DAN PENJUALAN BAGI HOTEL MELATI DI UBUD

    Directory of Open Access Journals (Sweden)

    Pande Putu Indrayana Tirtayasa

    2016-08-01

    Full Text Available The growth of the number of hotel rooms in Ubud has caused increasing business competition among the so called non-star melati hotel.Non-star melati hotel is a category of hotel which is not qualified to be awarded as a star hotel by Indonesian Ministry of Tourism.In response to the competition, the hotels embrace internet as a sales and promotion media by developing hotel websites.Individual tourism trend ignites the emergence of online travel agency websites (OTA which used by tourists to compare and choose hotels thus increasing the importance of internet as a channel for selling and promoting hotel products.The purposes of this research are to identify motivation, perception, advantages and disadvantages of hotel website and OTA by non-star melati hotel operator’s perspective.Theories used are motivation, perception, and SWOT theory. Data was analyzed with descriptive qualitative method.Results show that hotel website and OTA have its own advantages and disadvantages. Motivation in using hotel website and OTA are very high.Perception in using hotel website and OTA are very agree. It is advised that hotels need to focus more on using OTA as source of getting guests, but also using hotel website, together as medium for promotion and sales activities.

  19. Trends driving the hotel industry global evolution. Case of Romania

    Directory of Open Access Journals (Sweden)

    Codruţa-Adina BĂLTESCU

    2015-06-01

    Full Text Available The tourism field is well known for the dynamic of changes over recent years. We witness the continous growth of the number of tourists, the increase of consumers demands, the development of new markets and the changes determined by information technologies implementation and adaptations and innovations supported at the level of tourism business. Being a defining component in the tourism industry, the hotel field is individualized through specific evolutions and significant adjustments in relation to the general rate of changes and development trends recorded. In this framework, through this article, the author aims to assess which are the most relevant changes recorded in the Romanian hotel industry and the degree in which this specific activity field follow the trend of changes recorded at international level.

  20. Destination Characteristics that Drive Hotel Performance

    DEFF Research Database (Denmark)

    Assaf, A. George; Josiassen, Alexander; Woo, Linda

    2017-01-01

    , government support, disposable income, and number of international arrivals within a tourism destination. Results indicate that the most important barriers to hotel performance are the competition among accommodation providers, tax rate and fuel price. We argue for the need for hotel providers to develop......The increased market saturation and competition in both domestic and international tourism destinations have renewed interest among hotel operators in identifying the key drivers of hotel performance. This paper presents a comprehensive analysis of the determinants of hotel performance...... strategies that take cognisance of the key drivers and barriers to enhancing hotel performance in an ever-changing global tourism sector....

  1. Energy Auditing and Efficiency in a Chain Hotel - the Case of Scandic, Jaerva Krog

    Energy Technology Data Exchange (ETDEWEB)

    Simanic, Branko

    2011-07-01

    Energy efficiency and conservation measures in hotels is an area of research at the Dept. of Energy Technology, Royal Inst. of Technology in Stockholm (KTH), Sweden. As a continuation of the research work, this project was focused on a hotel's resource-use performance, considering both internal and external factors that influence their consumption. The work comprised a literature study on energy efficiency and conservation measures in the built environment, focusing on hotel buildings, as well as an analysis of existing building assessment tools. An auditing and monitoring process was applied at one Scandic hotel, Jaerva Krog, which was selected with the support of Scandic management. Another four Scandic hotels were included in this study, using their data on energy/water consumption for the past five years. The tourism industry is one of the world's largest single industries, experiencing rapid expansion in recent decades. The number of international tourist arrivals increased from 441 million in 1990 to 763 million in 2004 (WTO, 2005). The hotel industry forms the largest part of the tourism industry with more than 300 000 hotels worldwide. Hotels offer their lodging capacities with the highest possible comfort and quality, without compromise. High demands on comfort and the level of services offered require an intensive utilization of energy and water. The price of energy has been increasing continuously during the last few years, with electricity increasing 6 % on an annual basis, which has made energy expenses increase rapidly during the past years. Adding high energy costs to concerns about CO{sub 2} emissions, highlights the importance of accurate information for energy management within any hotel facility. A need to decrease energy expenditure demands depending of knowledge relating to hotel facility consumption. The objective of this thesis is to understand energy performance and energy distribution within one typical chain hotel facility, and

  2. tourists' preferences for ecotourism planning and development

    African Journals Online (AJOL)

    A literature review was adopted to better understand the key concepts related to tourist's ... and availability at Nyungwe Forest Lodge, Nyungwe tope View Hill Hotel, Gisakura .... A recent trail management plan for the park developed in 2012 suggested the .... marketing strategy to promote the tea tourism image in Rwanda.

  3. Space-Hotel Early Bird - Visions for a Commercial Space Hotel

    Science.gov (United States)

    Amekrane, R.; Holze, C.; Apel, U.

    2002-01-01

    rachid.amekrane@astrium-space.com/Fax: +49 421 539-24801, cholze@zarm.uni-bremen.de/Fax: +49 421 218-7473, The International Space Station was planed for research purposes. In 2001 the first private man, Denis Tito,visited the ISS and the second private man, Mark Shuttleworth is following him. The gate towards the commercial utilization of manned space flight has been pushed open. Space pioneers as Wernher von Braun and Sir Arthur C. Clarke had the dream that one day a space station in earth orbit will host tourists. It is evident that the ISS is not designed to host tourists. Therefore the dream of the pioneers is still open. By asking the question "how should a space station should look like to host tourists?", the German Aerospace Society DGLR e.V. organized a contest under the patronage of Mr. Joerg Feustel-Buechl, the Director of Manned Spaceflight and Microgravity, European Space Agency (ESA) in April 2001. Because the definition and design of living space is the content of architecture the approach was to gather new ideas from young architects in cooperation with space experts. This contest was directed at students of architecture and the task set was to design a hotel for the earth orbit and to accommodate 220 guests. The contest got the name "Early Bird - Visions of a Space Hotel". The results and models of the student's work were shown in an exhibition in Hamburg/Germany, which was open to the public from September 19th till October 20th 2001. During the summer term of 2001 seventeen designs were completed. Having specialists, as volunteers, in the field of space in charge meant that it could be ensured that the designs reflected a certain possibility of being able to be realized. Within this interdisciplinary project both parties learned from each other. The 17 different designs were focused on the expectations and needs of a future space tourist. The designs are for sure not feasible today, but the designs are in that sense realistic that they could be

  4. AN EXPLORATORY RESEARCH ON HISTORY OF CLUJ HOTELS

    Directory of Open Access Journals (Sweden)

    Marius BOTA

    2014-12-01

    Full Text Available Cluj-Napoca has a long and interesting history. The City of Cluj is considered the “capital of Transylvania” because it is an important academic, cultural and business center, an interesting tourist destination for various types of tourists. The present study makes an analysis regarding the hotels from Cluj during the 19th and 20th centuries. The analysis is focusing on history of the hotels, their market evolution and the stories related to those hotels. This period was chosen for this research because represent the beginnings of the Cluj hotels market. For the investigations it was used exploratory research, obtaining secondary data through different types of sources: history books, published studies, web sites and old pictures. The present research has two main objectives: the first one is to explore the Cluj history in order to identify the hotels present on the market during the 19th and 20th centuries; the second one is to revile some stories related to the hotels, owners and buildings. There were identified 11 hotels from Cluj during the 19th and 20th centuries. There were not included here the hotels build in the last part of the communist period. At present, the buildings in which were functioned the most important hotels, are on the list of historical monuments from Cluj County. It can be proposed some old pictures and interesting stories about the hotels, the buildings, the guests, in order to attract the tourists.

  5. Hypersensitive tourists

    DEFF Research Database (Denmark)

    Jensen, Martin Trandberg

    2016-01-01

    This research note sets forth a new agendum for sensuous tourism scholarship. It departs in the neglected study of the embodied life of hypersensitive tourists, and argues that the ambiguousness of the sensuous be better understood. To contextualise this argument the following suggests that aller......This research note sets forth a new agendum for sensuous tourism scholarship. It departs in the neglected study of the embodied life of hypersensitive tourists, and argues that the ambiguousness of the sensuous be better understood. To contextualise this argument the following suggests...... that allergic tourists make up a contemporary and increasingly relevant empirical field through which to illuminate the dark sides of the sensuous. Finally, the note develops four analytical dimensions that structure critical sensuous scholarship....

  6. The Impact of Perceived Quality on Customer Satisfaction, Loyalty and Complaint through Green Innovation in Hotel Industry, North Cyprus

    OpenAIRE

    Tajbakhsh, Masoud

    2014-01-01

    This study proposes a model that assess the effect of perceived quality, customer satisfaction, and customer loyalty and complaint of the tourist who are selected and accomedated in green hotels of North Cyprus. A survey conducted to examin proposed conceptual model, which extracted from ACSI model. Cronbach alpha used to check internal consitancy of the items of constructs. Mean, Standard deviation, correlation, and regression tests performed to check hypotheses of the study. Results shows t...

  7. Green Hotel Management and Green Star Practice: A Case Study of Best Western President Istanbul Hotel

    OpenAIRE

    ATAY, Lütfi; DİLEK, S. Emre; YILDIRIM, H. Mehmet

    2014-01-01

    Defined as environmentally-sensitive marketing, green marketing is applied as a green hotel by accommodation establishments, and as a result of this application, hotels are entitled to be awarded a green star certificate. While those international hotel establishments which have become a brand are carrying out important activities with respect to the green hotel practice, it might be stated that hotels in Turkey are at the beginning level concerning sensitivity to the environment. In the stud...

  8. Hotel chains of the global South: The internationalization of South African hotel brands

    OpenAIRE

    Rogerson, Jayne M.

    2016-01-01

    The global hotel industry is at the heart of the tourism production system and dominated by chain affiliated hotels. Understanding the international spread of hotel chains is a critical issue in contemporary tourism scholarship. Although the internationalization of hotel chains based in the global North is extensively researched, limited work exists on hotel chains based in the global South. This paper addresses the internationalization and destination choice in Africa of South African based ...

  9. Inventory analysis and carbon footprint of coastland-hotel services: A Spanish case study.

    Science.gov (United States)

    Puig, Rita; Kiliç, Eylem; Navarro, Alejandra; Albertí, Jaume; Chacón, Lorenzo; Fullana-I-Palmer, Pere

    2017-10-01

    Tourism is a key industry in the Spanish economy. Spain was in the World top three ranking by international tourist arrivals and by income in 2015. The development of the tourism industry is essential to maintain the established economic system. However, if the environmental requirements were not taken into account, the country would face a negative effect on depletion of local environmental resources from which tourism depends. This case study evaluates, through a life cycle perspective, the average carbon footprint of an overnight stay in a Spanish coastland hotel by analyzing 14 two-to-five-stars hotels. Inventory and impact data are analyzed and presented both for resource use and greenhouse gases emissions, with the intention of helping in the environmental decision-making process. The main identified potential hotspots are electricity and fuels consumption (6 to 30kWh/overnight stay and 24 to 127MJ/overnight stay respectively), which are proportional to the number of stars and unoccupancy rate and they produce more than 75% of the impact. It is also revealed that voluntary implementation of environmental monitoring systems (like EMAS regulation) promotes collection of more detailed and accurate data, which helps in a more efficient use of resources. A literature review on LCA and tourism is also discussed. Spanish hotels inventory data presented here for the first time will be useful for tourism related managers (destination managers, policy makers and hotel managers among others) to calculate sustainability key indicators, which can lead to achieve real sustainable-tourism goals. Further data collection will be needed in future projects to gather representative data from more hotels, other accommodation facilities and also other products/services offered by tourist sector in Spain (like transport of tourists, food and beverage, culture-sports & recreation and others). Copyright © 2017 Elsevier B.V. All rights reserved.

  10. ECONOMIC CRISIS IMPACT ON COUNTY ALBA HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    MOISA Claudia Olimpia

    2012-12-01

    Full Text Available The present paper, dominated by the global economic crisis effects is and continues to be a critical time for global tourism industry and for Romanian too. This study tries to play on a particular case, Park Hotel, located in Alba Iulia, the impact of this phenomenon over tourist hotel services.

  11. ECONOMIC CRISIS IMPACT ON COUNTY ALBA HOTEL INDUSTRY

    OpenAIRE

    MOISA Claudia Olimpia

    2012-01-01

    The present paper, dominated by the global economic crisis effects is and continues to be a critical time for global tourism industry and for Romanian too. This study tries to play on a particular case, Park Hotel, located in Alba Iulia, the impact of this phenomenon over tourist hotel services.

  12. IMPROVING THE DISTRIBUTION OF BULGARIAN SEASIDE HOLIDAY HOTELS

    Directory of Open Access Journals (Sweden)

    Stoyan Marinov

    2010-06-01

    Full Text Available This report aims at viewing and analysing the trends and changes in the channels for distribution of tourist products. The specific features of modern hotel management together with the tasks in the process of distribution of hotel products have been presented. Applying.

  13. Tourists’ attitudes towards ban on smoking in air-conditioned hotel lobbies in Thailand

    Science.gov (United States)

    Viriyachaiyo, V; Lim, A

    2009-01-01

    Background: Thailand is internationally renowned for its stringent tobacco control measures. In Thailand, a regulation banning smoking in air-conditioned hotel lobbies was issued in late 2006, causing substantial apprehension within the hospitality industry. A survey of tourists’ attitudes toward the ban was conducted. Methods: A cross-sectional survey of 5550 travellers staying in various hotels in Bangkok, Surat Thani, Phuket, Krabi and Songkhla provinces, October 2005 to December 2006. Travellers aged 15 years or older with a check-in duration of at least one day and willing to complete the questionnaire were requested by hotel staff to fill in the 5-minute questionnaire at check-in or later at their convenience. Results: Secondhand cigarette smoke was recognised as harmful to health by 89.7% of respondents. 47.8% of travellers were aware of the Thai regulation banning smoking in air-conditioned restaurants. 80.9% of the respondents agreed with the ban, particularly female non-smokers. 38.6% of survey respondents indicated that they would be more likely to visit Thailand again because of the regulation, 53.4% that the regulation would not affect their decision and 7.9% that they would be less likely to visit Thailand again. Conclusion: Banning smoking in air-conditioned hotel lobbies in Thailand is widely supported by tourists. Enforcement of the regulation is more likely to attract tourists than dissuade them from holidaying in Thailand. PMID:19364754

  14. The Relationship Between Hotel Brand Personality And Customer Loyalty

    OpenAIRE

    Yasin, Bahar; Jamontaite, Kamile; Ahmedova, Saida; Akin, Mahmut Selami

    2018-01-01

    The purpose of this article is to explore the relationship between brand personality and customer loyalty in the five-star business hotel and propose an effective way for developing a remarkable hotel brand and improving its customer loyalty. The reason for choosing a particular hotel is that it is a member of a famous international hotel chain with a well-known brand name. According to the literature, business hotels usually have stronger brand names comparing to leisure hotels. Literature r...

  15. The Hotel as the Holiday/Stay destination: Trends and Innovations.

    OpenAIRE

    Hackett, Gereva; Melia, Detta

    2012-01-01

    This paper analyses trends in the international hotel industry and provides insights into the trends that are most likely to influence future business success. Trends, such as, design, social and lifestyle changes, the eco-hotel, the historically significant hotel, the sports hotel, the health spa, the quirky hotel, the boutique hotel and the fashionable hotel which are differentiating the traditional hotel product are discussed. This paper is based on primary and secondary research providing...

  16. Hotel Nikko Tianjin General Manager Interview

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Before the grand opening of Hotel Nikko Tianjin on April 11,Beijing Review conducted an interview with Mr.Hiroshi O’ishi,General Manager of the new hotel,in order to share the operational and management expertise of Nikko Hotels International with our readers.

  17. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Argyle Whahol Resort Argyle Hotel Management Group (Australia) has signed an agreement with Wuxing Chuangzhan Investment Holding Company to build a five-star holiday hotel.The new project, Argyle Whahol Resort, is located in Chongzuo of southwest China’s Guangxi Zhuang Autonomous Region. The project covers an area of 26,000 square meters with a total investment of 3 billion yuan ($473.4 million).

  18. Figuration of tourist personality and tourist travels

    Directory of Open Access Journals (Sweden)

    Đorđević Saša

    2013-01-01

    Full Text Available Quality of tourist travel is a relative category, because its success depends on the subjective perception of the personality of tourists on a tourist trip. For this reason, any tourist trip can be treated from the perspective of different types of figurative forms of tourists' personality, which also determine different quality of tourist travel, which, in turn, makes them different. Thus, any tourist trip, unto itself, has its own uniqueness, taking on the forms and content created, for the most part, by the tourists themselves, along with all other tourism stakeholders involved in this process. These forms and contents are primarily conditioned by the spiritual profile of tourists' personality and their psychological and motivational preferences, which is symbolically represented in the figurative context of a chess game. In addition to this, identification of essential characteristics of different spiritual profiles of tourist's personality, must be a starting point for the programming of overall content and especially of animation and cultural content.

  19. Interventions to prevent and control food-borne diseases associated with a reduction in traveler's diarrhea in tourists to Jamaica.

    Science.gov (United States)

    Ashley, David V M; Walters, Christine; Dockery-Brown, Cheryl; McNab, André; Ashley, Deanna E C

    2004-01-01

    In 1996 a study found that approximately one in four tourists to Jamaica were affected with traveler's diarrhea (TD) during their stay. That year the Ministry of Health initiated a program for the prevention and control of TD. The aim of this ongoing program was to reduce attack rates of TD from 25% to 12% over a 5-year period by improving the environmental health and food safety standards of hotels. Hotel-based surveillance procedures for TD were implemented in sentinel hotels in Negril and Montego Bay in 1996, Ocho Rios in 1997, and Kingston in 1999. A structured program provided training and technical assistance to nurses, food and beverage staff, and environmental sanitation personnel in the implementation of Hazard Analysis Critical Control Point principles for monitoring food safety standards. The impact of interventions on TD was assessed in a survey of tourists departing from the international airport in Montego Bay in 1997-1998 and from the international airport in Kingston in 1999-2000. The impact of the training and technical assistance program on food safety standards and practices was assessed in hotels in Ocho Rios as of 1998 and in Kingston from 1999. At the end of May 2002, TD incidence rates were 72% lower than in 1996, when the Ministry of Health initiated its program for the prevention and control of TD. Both hotel surveillance data and airport surveillance data suggest that the vast majority of travelers to Kingston and southern regions are not afflicted with TD during their stay. The training and technical assistance program improved compliance to food safety standards over time. Interventions to prevent and control TD in visitors to Jamaica are positively associated with a reduction in TD in the visitor population and improvements in food safety standards and practices in hotels.

  20. Budgeting practices: a study on Brazilian hotel companies

    Directory of Open Access Journals (Sweden)

    Paula de Souza

    2015-12-01

    Full Text Available This study aims to explore the budgeting practices in the hotel companies of Brazil’s main tourist centers. The justification is oriented by the number of foreign tourists received by the top ten Brazilian tourist destinations, which reaches 95% of the country. Another motivation is the lack of research on hotel companies in developing countries, and it should also be considered that Brazil will host the World Cup in 2014 and the Olympic Games in 2016, which requires a suitable hotel structure to receive a large number of athletes and tourists. Thus, in order to achieve the purpose of this study, surveys were sent to the hotels associated with the Brazilian Association of the Hotel Industry (ABIH, with replies by 40 hotel companies. Descriptive statistics were applied to the results, in order to improve the basis for discussions. The results indicate that most of the hotels adopt corporate budgeting with bottom-up as main budgeting process. Research shows that budgets are developed, more frequently, using the results from previous years and economic indicators. In the performance evaluation, the comparative analysis, the analysis of the causes of deviations and adequacy measures are often applied. The analysis of variance is primarily directed at controlling costs/expenses, identifying potential problems and providing feedback for the next period.

  1. What Determines the Choice of Tourist Destination? The Case of Denmark

    DEFF Research Database (Denmark)

    Jensen, Susanne; Svendsen, Gert Tinggaard

    2017-01-01

    What determines the choice of tourist destination? Based on the comprehensive tourist surveys by VisitDenmark in 2004, 2008 and 2011, we find that both Danes and tourists from countries close to Denmark attach great importance to safety, but it is also important for nationalities such as American...... and Japanese. Furthermore, tourists staying at hotels and youth hostels ascribe less weight to safety than tourists using other accommodation forms. Finally, returning tourists ascribe more weight to safety than first-time tourists.......What determines the choice of tourist destination? Based on the comprehensive tourist surveys by VisitDenmark in 2004, 2008 and 2011, we find that both Danes and tourists from countries close to Denmark attach great importance to safety, but it is also important for nationalities such as Americans...

  2. Extraction of Tourist Destinations and Comparative Analysis of Preferences Between Foreign Tourists and Domestic Tourists on the Basis of Geotagged Social Media Data

    Directory of Open Access Journals (Sweden)

    Takashi Nicholas Maeda

    2018-03-01

    Full Text Available Inbound tourism plays an important role in local economies. To stimulate local economies, it is necessary to attract foreign tourists to various areas of a country. This research aims to develop a method of extracting the locations of tourist destinations in a country and to understand what characteristics foreign tourists expect of areas near tourist attractions compared with what domestic tourists expect. In this paper, a tourist destination is defined as a small area that has places of interests for tourists such as historic sites, theme parks, hotels, and restaurants. The methods proposed in this paper are applied to data acquired from Twitter and Foursquare in Japan. The proposed method successfully extracts the locations of tourist destinations and characterizes those locations based on the points of interest in the neighborhood. The results indicate that foreign tourists who come to Japan expect nightlife spots (bars, nightclubs, etc. to be located in the neighborhood of tourist destinations, in contrast to the expectations of domestic tourists. The proposed methods are applicable to not only Japan, but to any country.

  3. Sistem Pencarian Hotel Berdasarkan Rute Perjalanan Terpendek Dengan Mempertimbangkan Daya Tarik Wisata Menggunakan Algoritma Greedy

    Directory of Open Access Journals (Sweden)

    Audrey Maximillian Herli

    2015-04-01

    Full Text Available Hotel search was an important thingfor travelers in their traveling journey. Travelers would consider criteria such as class, price and review of the hotel.Beside those things, distance between Hotel and tourist attractionswasalsoimportant factor to be considered. In this research, system was constructed to perform a hotels search by shortest travelling route using Greedy Algorithm. This research was conducted through four stages, the first stage wasdata and information collectingof tourist attraction and hotel. Second stagewasdata analysis with greedy algorithm in purpose to classify the data and implementing greedy algorithm with manual calculation to the problem research. The third stage was the development of the system, and the last stage wasevaluating the system with the experts who are experienced in the field of tourism and the prospective user of this application. Results from this study was the system can provide recommendations and sequence the shortest journey between the hotel and tourist attraction based on the greedy algorithm.

  4. Hotel Artia

    OpenAIRE

    Bína, Vojtěch

    2016-01-01

    Diplomová práce „Hotel Artia” je zpracována formou projektové dokumentace pro provádění stavby. Objekt hotelu je umístěn na parcele č. 443/1 v Červené Řečici. Budovu tvoří čtyřpodlažní hotelová část a jednopodlažní restaurační část. Konstrukční systém tvoří ŽB skelet. Objekt má jednoplášťovou plochou střechu a zateplení kontaktním zateplovacím systémem. The final thesis „Hotel Artia” is processed in the form design documentation for building construction. The building of hotel is located o...

  5. How to Improve the Business Achievement of Seven Stars Hotel in Nanchang

    OpenAIRE

    Zheng, Jingchen

    2011-01-01

    Nowadays in the hotel industry there exists a fierce market competition by the rapid development of China’s economy. China’s hotel industry has used a planned economy hostel mode in the past, however, the mode has changed into a star formation hotel. There are more and more luxurious and comfortable four or five star standard hotels than before. This kind of hotel is a suitable selection for the business people, tourists and any other groups. Seven Stars Hotel is a four- star standard busine...

  6. Testing expected and perceived service quality in the hotel industry

    OpenAIRE

    Vujko Aleksandra; Gajić Tamara; Mladenovski Milan; Momirski Jovan

    2015-01-01

    Guest satisfaction is the key to retaining existing and attracting new guests. In order to reach this goal, managers in hotels have become aware of the fact that the quality stay is reflected in the unique experiences of the tourists in particular. Guest satisfaction with hotel services can be tested by various methods. In this study, we used a questionnaire technique, in which respondents were guests of the hotel 'Vojvodina', 'Novi Sad' and 'Park' in Novi Sad, then the guests of the hotel 'V...

  7. USING THE ECO CONCEPT FOR SMART HOTEL PROMOTION CASE STUDY: HOTEL VEGA

    Directory of Open Access Journals (Sweden)

    NEACŞU NICOLETA ANDREEA

    2017-11-01

    Full Text Available In order to be competitive on the tourism market, hotels adopt different strategies. An intelligent and relatively new strategy that is adopted in the hotel market in Romania is the use of the ECO concept, the goal being to achieve sustainable development and sustainable tourism, involving a series of socio-economic benefits. One of the first accommodation units in Romania to use this strategy is Vega Hotel in Mamaia, a 5* hotel, which was awarded the Eco-Hotel Management System certification by Tuv-Rheinland Romania in the summer of 2009. This paper, through a market research, analyzes the views and attitudes of tourists on the use of the ECO concept in the hospitality industry.

  8. Empirical analysis of the constituent factors of internal marketing orientation at Spanish hotels

    OpenAIRE

    Robledo, José Luis Ruizalba; Arán, María Vallespín

    2014-01-01

    This study, which draws upon specialized literature and empirical evidence, aims to characterize the underlying structure of the construct ‘Internal Marketing Orientation’ (IMO). As a consequence six underlying factors are identified: exchange of values, segmentation of the internal market, internal communication, management concern, implementation of management concern and training. It also evaluates the degree of Spanish hotels’ IMO, classifying them into three different groups according to...

  9. ENVIRONMENTAL MANAGEMENT AT STAR RATED HOTEL IN BALI

    Directory of Open Access Journals (Sweden)

    Jaya Pramono

    2014-03-01

    Full Text Available The outcomes of tourism in relation to the environmental sustainability is to preserve nature, environment, and resources availablity. Therefore, the obligation to maintain sustainability of environmental are become a top agenda for the managers of the star-rated hotels. In line with this spirit the high growth of hotel and tourist arrival in Bali correlated with the high of resources use to meet the demand of hotel guests, it will affect to the environment of hotel and the environmental of Bali. This study surveyed 126 star hotels in Bali (which consists of four (4 one-star hotels, ten (10 two-star hotels, thirty-nine (39 three-star hotels, twenty-four (24 four-star hotels, and forty-nine (49 five star hotels, using a questionnaire, where the alternative answer used the seven (7 options, and the data were analyzed using descriptive statistics, and structural equation modelling (SEM. This study successfully established a significant model that describes the relationship between environmental issues, environmental management processes, and the benefits of environmental management processes in star rated hotels in Bali. Also the results of this research demonstrate that: 1. There is a significant relationship between environmental issues to the process of environmental management at star rated hotels in Bali, and 2. There is a significant relationship between the process of environmental management to the the benefits of environmental management processes of the star rated hotels in Bali. Furthermore, the issues of environment is consists of: a. The issue of pressure from tour operator, b. The issue of customer and tourists pressure, and c. The issue of climate change. Then the environmental management process of hotel consists of: a. The wastewater management process, b. The solid waste management processes, and c. The chemical management processes, and finally the benefits of environmental management processes in star hotels are consists of: a

  10. Supply Chain Management Performance in Tourism. Continental Hotels Chain Case

    Directory of Open Access Journals (Sweden)

    Gabriela Ţigu

    2013-02-01

    Full Text Available With its origins in logistics, Supply Chain Management (SCM concept is covering all managerial aspects of the flow of materials and information from source to customer, across the entire range of materials handling and movement functions, and throughout an organization and its supply channels. In tourism, these issues relate to the whole process of providing tourism services from sourcing of raw materials, products or different services to supply and distribution, and SCM performance can ultimately be measured by customer satisfaction. Thus, an important component of tourism SCM is the demand management. Therefore, this study aims to highlight the features of the concept of SCM and demand management in tourism, with an emphasis on a hotel chain in Romania, based on research and analysis of tourist traffic indicators as well as assessment of customers satisfaction. The sources of information are the internal company statistics, as well as various hotels booking websites that offer customers’ feedback. The results of the study provide a snapshot of how the hotel demand management can influence SCM performance in tourism.

  11. Environmental and self-sufficiency assessment of the energy metabolism of tourist hubs on Mediterranean Islands: The case of Menorca (Spain)

    International Nuclear Information System (INIS)

    Sanyé-Mengual, Esther; Romanos, Héctor; Molina, Catalina; Oliver, M. Antònia; Ruiz, Núria; Pérez, Marta; Carreras, David; Boada, Martí; Garcia-Orellana, Jordi; Duch, Jordi; Rieradevall, Joan

    2014-01-01

    Energy performance of island tourism has been analyzed in the literature. However, tourist services tend to concentrate in tourist hubs, especially where mass tourism predominates (e.g., Mediterranean), and the energy metabolism of these systems has not yet been assessed. The present paper models and estimates the energy metabolism of tourist hubs in the Menorca Island (Spain) by integrating social, geographical and environmental methods. Mobility (both external and internal) and consumption of lodging services were characterized through surveys to users (tourists) and business managers. An environmental assessment evaluated CO 2 emissions, and energy self-sufficiency potential was estimated via GIS data. The results indicate that, on average, a tourist consumes 4756 MJ with associated emissions of 277 kg of CO 2 per stay (20 days on average). Of all the energy flows, external mobility contributes the most to total emissions (77%). For every day spent in a tourist hub, a tourist consumes between 29 MJ and 93 MJ in lodging services, consumption that could be 100% satisfied by photovoltaic systems, and these systems would result in positive effects for the island. Sustainable tourism management might focus on promoting environmentally friendly transportation, energy efficient practices, and environmental communication through ecolabeling. - Highlights: • We modeled the entire energy metabolism of tourist hubs in islands. • Results showed that a tourist in Menorca consumes from 4000 to 6000 MJ per trip. • External mobility (trip to the island) accounts for 77% of the total CO 2 emissions. • Photovoltaic systems could provide enough power to achieve self-sufficiency. • Tourists at hotel hubs have higher energy consumption than other types of hubs

  12. DAMPAK PERKEMBANGAN CITY HOTEL TERHADAP USAHA HOTEL MELATI DI KOTA DENPASAR

    Directory of Open Access Journals (Sweden)

    Ketut Ngurah Trisni Sakawati

    2015-09-01

    Full Text Available The tourism sector of Bali has developed rapidly in the last tenyears, especially when it is seen from the trend of the numbers ofdomestic and foreign tourist arrivals. This trend is accompaniedwith the increasing number of accommodation facilities. Denpasaris a region which shows the rapid growth of accommodationfacilities, such as the presence of a number of hotels in the city areawhich is often referred to as a city hotel. This study examines thefactors that cause the growth of city hotels, the impacts of the cityhotel growths on the budget hotel businesses, the competition andbusiness strategies of inter-city hotels as well as their influences onbusiness strategies of budget hotels in Denpasar City. The theoriesapplied in the study were the theory of supply and demand, theimpact theory and the theory of tourism policy. Data were collectedthrough observation and interviews with relevant tourismstakeholders. The findings show the rapid developments of the cityhotels have given negatif and positive impacts on the businesses ofthe budget hotels in Denpasar. To prevent excessive developmentof the city hotel, it is recommended to Denpasar government todevelop a needs assessment of hotel rooms and some policies suchas standard setting policies of room rates or equitable policy of thehotel developments.

  13. Early Bird Visions and Telchnology for Space Hotel

    Science.gov (United States)

    Amekrane, R.; Holze, C.

    2002-01-01

    The International Space Station was planed for research purposes. In 2001 the first private man, Denis Tito, visited the ISS and the second private man, Mark Shuttleworth is following him. Space pioneers as Wernher von Braun and Sir Arthur C. Clarke had the dream that one day a space station in earth orbit will host tourists. It is evident that the ISS is not designed to host tourists. Therefore the dream is still open. Asking the question "how should a space station should look like to host tourists?" the German Aerospace Society DGLR e.V. initiated in April 2001 a contest under the patronage of . Mr. Joerg Feustel-Buechl, the Director of Manned Spaceflight and Microgravity, European Space Agency (ESA). Because the definition and design of living space is the content of architecture the approach was to gather new ideas from young architects in cooperation with space experts. This contest was directed at students of architecture and the task set was to design a hotel for the earth orbit and to accommodate 220 guests. The contest got the name "Early Bird - Visions of a Space Hotel". The results and models of the student's work were shown in an exhibition in Hamburg/Germany, which was open to the public from September 19th till October 20th 2001. During the summer term 2001 fifty students from the university occupied themselves with the topic, "Design of a hotel for space". During this time seventeen designs were completed. Having specialists, as volunteers, in the field of space in charge meant that it could be ensured that the designs reflected a certain possibility of being able to be realized. Within this interdisciplinary project both parties learned from each other. The 17 different designs were focused on the expectations and needs of a future space tourist. The design are for sure not feasible today, but the designs are in that sense realistic that they could be built in future. This paper will present an overview of the 17 designs as a vision of a future

  14. Analysis of hotel enterprises competitiveness aspects in modern business

    Directory of Open Access Journals (Sweden)

    Bogetić Srđan

    2015-01-01

    Full Text Available In terms of global competition, which is characterized by constant improvement of existing and the emergence of new tourist destination, tourism is nowdays one of the initiators in development of the national economy. It is important to point out that the relation of tourists toward travelling changed with greater differentiation and the emergence of new market niches. The reason for this relationship lies in the fact that tourists, due to the greater application of information and communication technologies (ICT, have become very well informed about the tourist destinations they visit, their cultural and other facilities, as well as hotels and the services they offer. In order to meet the demands of their customers, hotel companies have to follow market trends and implement new management concepts into their business practices. Hotel companies today take into account not only their customers, but also the society in which they operate. The issue of sustainable development has become the sphere of interest for hotel companies, and they are paying a lot of attention to the following areas: environmental protection, waste management, application of clean technologies and the alike. The ICT applications have a significant role in hotel industries operations since they accelerate communication with customers and also reduce operating costs through the use of different software solutions for accommodation bookings. Nowdays, customers demand quick information and the use of the internet in hotels allows this service.

  15. Exploring Factors that Influence Domestic Tourists’ Satisfaction with Budget Hotel Services in Egypt

    Directory of Open Access Journals (Sweden)

    Hossam Samy

    2016-12-01

    Full Text Available This paper aims to explore the primary factors that affect the perception of domestic tourists towards the service quality of budget hotels in Egypt. The factors were divided into three main constructs: physical quality, service quality and value for money. The primary findings reveal that the budget hotel location, cleanliness, maintenance, comfort level, hotel staff service, value for money room rates and food and beverage values are among the significant factors that influence domestic tourist satisfaction within predefined constructs. Primary Elements associated with the budget hotel stay were also ranked according to guest satisfaction.

  16. Bombay Hotel

    International Development Research Centre (IDRC) Digital Library (Canada)

    study looks at gender insecurity and violence against women in. Bombay Hotel, a locality of ... physical or psychological harm), overt conflict and its links to violence and different ... goons are involved in illicit activities such as operating alcohol and ... Women also mentioned that idle young men hang about the streetsides ...

  17. Hacia un indicador de consumo de energía eléctrica más efectivo en hoteles del grupo Cubanacán de la provincia de Camagüey

    Directory of Open Access Journals (Sweden)

    Davel Borges, et al.

    2011-03-01

    Full Text Available The consideration of real consumption indicators is an indispensable element for the correct evaluation of the energyefficiency of a company. Not all the current indicators that use the hotel facilities are appropriate for this purpose.The paper presents factors, such as the ambient temperature and the type of tourist segment (international ornational, that influence in electric power consumption, through a case study in the Caracol Hotel. The truthfulness ofthe results has been checked in the four hotels of the Cubanacan Company of Camagüey. The correlation studiesbetween the electric power consumption and the activity level (rooms occupied days keeping in mind the effect ofthese factors, they allow to end up outlining an indicator of more effective electric power consumption to evaluate theenergy efficiency in the hotel facilities. Finally we comment the effect of these factors in other consumption indicators

  18. 2 Hoteles en Almería - Gran Hotel Almería –Alcazaba Gran Hotel

    Directory of Open Access Journals (Sweden)

    Cassinello, F.

    1970-05-01

    Full Text Available This article describes the above two hotels, one of which is a town hotel, namely the «Gran Hotel Almería », and the other a touristic hotel situated near the beach and close to sporting facilities. Both hotels are of 1. A classification, and have been carefully designed; they have basic characteristics that are common to both, but have many secondary features that are specific of each, depending on their emplacement and use.En este artículo se describen dos instalaciones hoteleras: una, de carácter urbano, «Gran Hotel Almería»; otra, eminentemente deportiva y de playa, «Alcazaba Gran Hotel». Ambos edificios son de categoría cuatro estrellas y se han estudiado cuidadosamente, plasmando características básicas y fundamentales comunes, pero con detalles distintivos que las diferencian, en función de su emplazamiento y utilización.

  19. PENGATURAN CITY HOTEL BERKARAKTER CHAIN HOTEL SEBAGAI SALAH SATU BENTUK USAHA JASA PARIWISATA DI INDONESIA (STUDI KASUS DI BALI

    Directory of Open Access Journals (Sweden)

    Made Suksma Prijandhini Devi Salain

    2015-12-01

    Full Text Available Bali is one of the favorite tourism destinations in the world give benefits as well as loss for Indonesia and Bali particularly. As a tourism place, a lot of Hotels are established in Bali, especially the chain hotels, such as Aston, Ibis, Harris, Fave or Horrison Hotel. Existence of the chain hotels is causing unfair competition with the local hotels. They have different standards in competitive prices. Especially in Bali, there is no regulation that regulates the chain hotels. According to those conditions, it really need to conduct a normative research of the chain hotels regulations within international, national and  local Balinese instruments.

  20. Tourists' perceptions and intention to revisit Norway

    OpenAIRE

    Lazar, Ana Florina; Komolikova-Blindheim, Galyna

    2016-01-01

    Purpose - The overall purpose of this study is to explore tourists' perceptions and their intention to revisit Norway. The aim is to find out what are the factors that drive the overall satisfaction, the willingness to recommend and the revisit intention of international tourists that spend their holiday in Norway. Design-Method-Approach - the Theory of Planned Behavior (Ajzen 1991), is used as a framework to investigate tourists' intention and behavior towards Norway as destination. The o...

  1. FORECASTING TOURIST ARRIVALS TO LANGKAWI ISLAND MALAYSIA

    Directory of Open Access Journals (Sweden)

    Kamarul Ariffin MANSOR

    2015-06-01

    Full Text Available Tourism is the act of travelling for a person or group of people from their own locality to a specific destination in a short term or long term period either for leisure or business purposes. Tourism is an important sector in the Malaysian economy where tourism development will lead to the positive economic development of the country and in general improve the quality of life for all citizens. Therefore, forecasting tourist arrivals with high accuracy becomes important since it may ensure the development and the readiness of all tourism related industries such as hotels, transportation, food and services industries and their best shape. This study focuses on tourist arrivals in Langkawi Island as one of the major tourist attractions situated in the northerly region of Peninsular Malaysia. Importantly, this paper attempts to measure and compare the performance of forecasting with Exponential Smoothing, ARIMA and ARFIMA models using the R software package.

  2. PROMOTION: BRANDING TOOL FOR MACEDONIA AS A TOURIST DESTINATION

    Directory of Open Access Journals (Sweden)

    Violeta Milenkovska

    2015-12-01

    Full Text Available In times when competition between countries in the world is stronger, in order to attract as many tourists as possible, and strengthening their brand as a tourist destination, Republic of Macedonia started to build and strengthen its tourism brand. Due to the enormous competition, traditional destinations maintain and improve their brand through new innovative tourist attractions. On the contrary, the new tourist destinations strongly attack potential tourists with intention of gaining a better position on the tourist market. The subject of this paper is Macedonia as a tourist destination seen through the prism of promotional activities that Agency for promotion and support tourism in Republic of Macedonia realized in period 2009– 2012. This paper presents an action research conducted on a sample of 65 tourist stockholders (travel agencies and hotels in Macedonia in 2012. In this study it will be analyzed what other countries have undertaken regarding the aspect of promotion of their tourist product, concerning promotion of their tourist destination and what Macedonia has undertaken and should undertake regarding that aspect.

  3. The perception of customers, managers and employees of small companies of hotel industry about sustainability

    Directory of Open Access Journals (Sweden)

    Ana Alice Vilas Boas

    2009-05-01

    Full Text Available The tourism in the world is growing, obtaining more space and strength in pushing sustainable development. The need for following this evolution is placing the Brazilian hotel system search for new clients. More inside tourist would be interested in swapping international journeys for domestic tourism if there were better quality in the services and better offer of services. This paper aims to identify values that clients, managers, and employees towards growth and sustainability for small and medium business and describe how these values may interfere in the growth of these business sector. In April 2006, some questionnaires were applied in hotels and lodgers in the district of Penedo, which is located at the Mantiqueira Mountains and has a big tourism potential. As a result it was possible to state that honest and quality of services are the most relevant values perceived by the three groups of respondents.

  4. The role of consumer protection in ensuring quality in the hotel services market

    Directory of Open Access Journals (Sweden)

    Neacșu Andreea Nicoleta

    2018-01-01

    Full Text Available In Romania, tourism is an attractive sector with high potential, but unfortunately not exploited enough, so it is not yet a source of attraction for investors and foreign tourists. Most tourists are not satisfied with the quality of the hotel services in Romania and complain about it. The existence of adequate legislation on the protection of the consumer of tourist services could lead to the provision of quality services on this market and to a higher degree of tourists’ satisfaction.In the first part, this paper presents the public organizations dealing with the protection of the consumer on the hotel services market in Romania. The second part of the paper analyzes the quality of hotel services in Romania from the tourists’ point of view. In this respect, the author made a quantitative marketing research. The results featured the opinions and attitudes of tourists regarding the quality of hotel services in Romania.

  5. Multy storey building project: Starlight Hotel

    OpenAIRE

    Vicarregui Guijarro, Pedro

    2016-01-01

    Following our client’s visions, we decided to build a multistory building which is going to fulfil all his requirements. The plot is located in Carl Klitgaards Vej 30, 9400 Nørresundby, next to the famous Limfjord and to the queen’s residence. This makes it suitable for a hotel because it will attract tourists from all over the world. The plot is placed 4 kilometres from the airport, which makes it comfortable for arriving foreign tourists. It is close to the city centre, which ...

  6. Energy efficiency opportunities in Hotels

    Directory of Open Access Journals (Sweden)

    Dina Said

    2017-03-01

    Full Text Available According to the statistics in Egypt (2013, the number of hotels is 1193, about 407 of them have contracted power greater than 500 kW.Air conditioning, lighting, water heating and refrigeration represent the main activities demanding electrical energy in hotel business.The energy consumption per night spend changes a lot, depending on various factors; facilities provided, category of hotel, occupancy , geographical situation, weather conditions, nationality of clients, design and control of the installations.Energy benchmarking is an internal management tool designed to provide ongoing, reliable and verifiable tracking on the hotels performance. The most useful performance indicator (or Energy Efficiency Benchmarking of hotels are: Lighting Power Density (LPD in W (for lighting/m2, and energy intensity (kWh/m2/ y.There are multiple benefits for improving energy in hotel business; reduces the hotel's operating cost, reduces climate change risks and promotes green tourism.Energy efficiency opportunities are low-cost measures and cost- effective investments.   There are many energy saving opportunities for lighting in hotel's guest rooms as well as the more obvious savings in lobbies and exterior lighting areas. Behavior campaigns can yield substantial energy savings, both through the guests and housekeeper behavior. Encouraging housekeepers to use natural light during room cleaning is a simple first step to implement energy saving program.This paper presents the energy efficiency guidelines and energy benchmarking for hotels. Also a case study showing how the energy efficiency program implemented is presented. 

  7. Macedonian tourist destinations with a built identity and image

    OpenAIRE

    Dimitrov, Nikola; Angelkova, Tanja

    2013-01-01

    In the last few years Republic of Macedonia is significantly investing in the tourism development. Main arguments for this are diverse natural and cultural heritage which testify for the increased visits of foreign and domestic tourists. Today, on the international tourist market Republic of Macedonia is becoming attractive tourist destination, with a built international tourist identity and image and in the area of lake, mountain, spa, rural, event, religious, and gastronomy tourism. Our ass...

  8. Contract Management: Organisational and Legal Form of Hotel Networks

    OpenAIRE

    Burak Tatyana V.

    2013-01-01

    Hotel business has been the most dynamic and profitable segment of economy, which is characterised with a high degree of internationalisation of capital and international character, during the recent decades. We clearly observe development of national and international hotel networks at this stage. Management contract is one of the methods of development and creation of hotel networks. The article describes theoretical basis of introduction of the contract management into the hotel business, ...

  9. TRAINING AND DEVELOPMENT STANDARDS FOR FRONT OFFICE EMPLOYEES IN MODERN HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2014-10-01

    Full Text Available Specific requirements of modern consumer-tourists, competition, new sciences and technology have led to the emergence of new products and services in a modern hotel business as well as prescription of training and development standards for employees and managers in the hotel groups and independent hotels of higher rank. Every serious hotel, in order to survive on the tourist market, must have a separate program (standard of training and development for employees and managers. General hotel management, particularly human resource management, is fully responsible for the development and implementation of the program (standard of training and development of employees and managers. In this paper, I will write about the basic features of modern hospitality and fundamental stages of training and development of hotel employees and managers. In a particular part, I will write about front office department and training and development standards of front office employees and managers.

  10. POSSIBILITIES OF FINANCIAL SUPPORT TO SMALL AND MEDIUM HOTEL COMPANIES IN SERBIA

    Directory of Open Access Journals (Sweden)

    Dragoljub Barjaktarovic

    2010-06-01

    Full Text Available Abstract:Small and medium hotel companies in the majority of developed tourist countries have dominant role in hotel industry. The same situation is with Serbia. An important precondition for successful business of a hotel is accepting and applying basic pillars of marketing concept i.e. satisfying needs and expectations of guests inorder to achieve profit. Small hotel companies have specific problems in their daily business. Top priority in management and surviving of hotels is cash, because fixed costs are very dominant so hotels earmark more resources for them than for marketing. This means higher engagement and involvement of the state in furtherdevelopment of small and medium hotel companies in Serbia. The state should provide favourable subsidized credit lines for small and medium hotel companies in Serbia, through appropriate support programmes.

  11. Tourist Flows in Romania. Evolution and Perspectives

    Directory of Open Access Journals (Sweden)

    Iulian Adrian SORCARU

    2018-05-01

    Full Text Available The research focuses on a detailed analysis of the tourist flows in Romania, both inbound and outbound, trying also to identify the major internal and external factors that have determined the specificity of their evolution over the last decade. The study uses the latest data provided by National Institute of Statistics in Romania regarding the number of Romanian and foreign tourists arriving in the main tourist regions of the country, the nationality of foreign tourists, as well as the number of Romanian tourists participating in foreign tourist activities organized by travel agencies, and their destination. The most important conclusion regards the favorable evolution of the arrivals of foreign tourists, which was generated by the unfavorable economic and political conjunctions of the states near Romania (Turkey, Greece in recent years and also by foreign tourism promotion, which have conducted the tourist flows to our country. In the near future the main actors in Romanian tourism will have to capitalize on this favorable evolution, which at present does not rely on an improvement in the Romanian tourist services

  12. HOTEL FRANCHISING IN RUSSIA IN THE LIGHT OF THE DOMESTIC TOURISM DEVELOPMENT

    OpenAIRE

    M. S. Shakhova

    2016-01-01

    This article discusses future prospects of franchising development of hotel chains in Russia. The relevance is due to the strong growth of domestic tourism in recent years. So, it becomes necessary to increase the number of hotels and rise the quality of tourist services.Goal/objectives. The purpose of this article is to identify the advantages of franchising for the development of hotel chains. To achieve this goal, the author has posed and solved the following tasks: analyze the current sit...

  13. The Assessment of Hotel Services in Poiana Brasov Resort

    Directory of Open Access Journals (Sweden)

    Baltescu C.A.

    2014-12-01

    Full Text Available The choice of a holiday destination is determined by the features of the existing accommodation offer. The quality of hotel services provided influence the attracted customer segment, the satisfaction degree of consumption, the loyalty degree for the accommodation unit and destination, and also the economic-financial performance of the company. This article analyzes the opinions of tourists staying in Poiana Braşov resort regarding their consumption experience in one of the most representative hotels of the resort. The results obtained show customers’ expectations, satisfaction degree after consumption and future ways for adapting and improving hotel services.

  14. Market segmentation and the changing budget hotel industry in urban South Africa

    OpenAIRE

    Market segmentation and the changing budget hotel industry in urban South Africa

    2013-01-01

    Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country’s re-entry into the global tourism ec...

  15. Consumer emotional response as a predictor of preferences: A case of hotel style design

    OpenAIRE

    Mukhamejanova, Zukhra; Korbo, Kristie L.

    2015-01-01

    Master's thesis in International hotel and tourism management As the hospitality industry grows, so does the number of consumers booking hotels online. These consumers choose hotels based on webpage information such as hotel pictures and other promotional media. Given the importance of visual stimuli displayed on hotel webpages, little research effort has been devoted to the guests’ emotional response to hotel design. The aim of this study is to measure consumer’s emotional responses an...

  16. Importance of location and exterior of city hotels as elements of guest satisfaction

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    Tepavčević Jelena

    2016-01-01

    Full Text Available Business practices and attitudes of tourists show that hospitality represents the primary factor in the development of urban tourism. It is considered that, besides the exclusive appearance, there is no business success for hotel properties without a proper location. It is known that a typical tourist would like to be close enough to tourist attractions, to be able to reach them on foot. This paper deals with the importance of location and exterior of urban hotels on guests decision on the selection and overall satisfaction with hotel products. The survey was conducted in the hotels two largest urban centers in Serbia (Belgrade and Novi Sad. The aim of the research is an insight into the real impact of location and exterior when assessing the guest satisfaction. Descriptive statistical analysis, t-test and regression analysis were used for statistical data processing.

  17. Chinese hotel general managers' perspectives on energy-saving practices

    Science.gov (United States)

    Zhu, Yidan

    As hotels' concern about sustainability and budget-control is growing steadily, energy-saving issues have become one of the important management concerns hospitality industry face. By executing proper energy-saving practices, previous scholars believed that hotel operation costs can decrease dramatically. Moreover, they believed that conducting energy-saving practices may eventually help the hotel to gain other benefits such as an improved reputation and stronger competitive advantage. The energy-saving issue also has become a critical management problem for the hotel industry in China. Previous research has not investigated energy-saving in China's hotel segment. To achieve a better understanding of the importance of energy-saving, this document attempts to present some insights into China's energy-saving practices in the tourist accommodations sector. Results of the study show the Chinese general managers' attitudes toward energy-saving issues and the differences among the diverse hotel managers who responded to the study. Study results indicate that in China, most of the hotels' energy bills decrease due to the implementation of energy-saving equipments. General managers of hotels in operation for a shorter period of time are typically responsible for making decisions about energy-saving issues; older hotels are used to choosing corporate level concerning to this issue. Larger Chinese hotels generally have official energy-saving usage training sessions for employees, but smaller Chinese hotels sometimes overlook the importance of employee training. The study also found that for the Chinese hospitality industry, energy-saving practices related to electricity are the most efficient and common way to save energy, but older hotels also should pay attention to other ways of saving energy such as water conservation or heating/cooling system.

  18. Wellness hotel

    OpenAIRE

    Bambas, Vratislav

    2013-01-01

    Novostavba Wellness hotelu. Objekt je částečně podsklepen. Hotel se skládá ze tří částí. Střední trakt je železobetonový skelet a má pět nadzemních podlaží. Tato část slouží jako vstupní hala a hlavní schodiště. Boční trakty mají čtyři nadzemní podlaží a jejich nosný systém je příčný stěnový, zděný, ze systému Porotherm. V suterénu se nachází zázemí hotelu a bazén. Do přízemí je umístěno restaurační zařízení. Ve druhém patře se nacházejí pokoje, posilovna a služby. V posledním patře jsou pouz...

  19. Research on the Aesthetic Experiences of Tourists Visiting Turkey

    Directory of Open Access Journals (Sweden)

    Saime Oral

    2013-12-01

    Full Text Available The purpose of this study was to determine the aesthetic value of tourism products provided by tour operators who are the wholesalers with in the tourism industry as well as revealing the impact of aesthetic valueson customer satisfaction. The research was applied to Far-East tourists who have been visiting Turkey in ever increasing numbersyear by year. Convenience sampling, a non-probability sampling method was used. Zhang (2008’s Aesthetic Value Scale was performed on Far-East tourist groups. Exploratory factor analysis and correlation analysis were applied to the data collected from the Far East tourists visiting Turkey. As aresult of the exploratory factor analysison the aesthetic experiences of the tourists within: asouvenir shop, museum, restaurant, hotel and tour bus aesthetic valueswere apparent throughout. At the end of the research apositive correlation was found between aesthetic value and customer satisfaction

  20. Hotel Crowdfunding Grows Up

    Directory of Open Access Journals (Sweden)

    Joshua Bowman

    2015-08-01

    Full Text Available Hotel crowdfunding is gaining momentum. Many of the largest real estate crowdfunding sites (such as Realty Mogul, Fundriser, Real Crowd and Prodigy Networks frequently have hotel private placements mixed in with offerings for other types of real estate. In addition, a few crowdfunding sites that specifically focus on hotel crowdfunding have been created. The first hotel crowdfunding website dedicated solely to the hospitality industry was Hotel Innvestor, although others sites have recently been created such as iCrowdHotels and Equity Roots.

  1. Emergency Management for Disasters in Malaysian Hotel Industry

    Directory of Open Access Journals (Sweden)

    AlBattat Ahmad Rasmi

    2014-01-01

    Full Text Available This paper aims to identify major emergencies that have the potential to place Malaysian hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian hotels. Face-to-face interview with managers from three, four and five star hotels from different backgrounds: local; regional; and International in Kuala Lumpur, Subang, and Putrajaya are undertaken. The result revealed that Malaysian hotels are exposed to a wide range of natural and man-made disasters. Malaysian hotels lack proactive emergency planning and a lot of constraints which impede successful emergency planning for disasters in the hotel industry in Malaysia, with emphasizing on the relevant authority’s role to demonstrate emergency management to hotels convincing them to adopt such practices, so they can be able to cope with emergencies effectively.

  2. Measuring Perceived Service Quality Using servqual: A Case Study of the Croatian Hotel Industry = Merjenje zaznane kakovosti storitev s pomočjo modela servqual: primer hrvaške hotelske dejavnosti

    Directory of Open Access Journals (Sweden)

    Suzana Marković

    2010-09-01

    Full Text Available The purpose of the study is to examine customers’ perceptionsof service quality in the Croatian hotel industry. The aim is to assessthe perceived service quality of hotel attributes and to determinethe factor structure of service quality perception. A modifiedSERVQUAL scale was used to assess service quality perceptionsfrom the perspective of domestic and international tourists. Datawere collected in 15 hotels in the Opatija Riviera (Croatia, usinga self-administered questionnaire. Descriptive statistical analysis,exploratory factor analysis and reliability analysis were conducted.The study results indicate the rather high expectations ofhotel guests regarding service quality. ‘Reliability,’ ‘empathy andcompetence of staff,’ ‘accessibility’ and ‘tangibles’ are the key factorsthat best explained customers’ expectations of hotel servicequality. The results of the quantitative assessment of perceivedservice quality may provide some insights on how customers ratethe service quality of a particular hotel. Thus, the findings can beused as a guide for hotel managers to improve the crucial qualityattributes and enhance service quality and business performance.

  3. Hotel Don Pepe. Marbella

    Directory of Open Access Journals (Sweden)

    Población, Eleuterio

    1965-07-01

    Full Text Available This splendid building, located at «Las Merinas», is a new source of interest in the beautiful Costa del Sol. It has been made with the most modern materials and techniques. It has an outstanding view over the sea and it has seven standardized floor levels occupied by single rooms, whilst other parts of the building are taken up with small apartments. The recreation zone includes a bar, swimming pools for children and adults, and a cabaret. The ground floor has a main entrance hall, reception offices, shopping corridor, great hall, tea room, and bar. The second floor has a breakfast room, connecting two banqueting halls, hairdresser's, sauna baths, gymnasium, administrative offices, and the manager's flat. The services zone comprises the kitchen, a dining room for various members of the senior staff, post office, laundry, and other standard facilities. The celler serves as a general store and also as wine storage. This hotel has a most impressive functional aspect, and sets a new standard of comfort and luxury for the benefit of tourists who visit this fashionable and picturesque part of the Mediterranean coast.Este espléndido edificio, situado en la finca «Las Merinas», es un atractivo más de la bellísima Costa del Sol malagueña. Se ha instalado de acuerdo con los más modernos materiales y técnicas, disfrutando de bellas vistas hacia el mar, y dispone de: un bloque con siete plantas-tipo de habitaciones, otro de apartamentos auxiliares de pequeña altura, y la zona de recreo, con bar, piscinas para niños, nadadores y saltos, y sala de fiestas. La planta baja aloja: el acceso principal, recepción, conserjería, galería comercial, gran hall, salón de té, bar, etc. La entreplanta comprende: el comedor de desayunos, en conexión con dos comedores para banquetes; peluquerías, sauna, gimnasio, administración y vivienda del director, aparte de la zona de servicios, con cocina, comedores varios de jefes, personal, correos, lavander

  4. Tourist valorization of the municipality of Negotin

    Directory of Open Access Journals (Sweden)

    Čučulović Rodoljub

    2010-01-01

    Full Text Available According to its physical-geographical and socio-economical characteristics, the municipality of Negotin belongs to the territories with favorable tourist potentials. In order to scientifically validate this fact, in this paper tourist valorization has been performed using quantitative-qualitative method, giving attractiveness ranking values, based on which conclusions have been made on the direction and forms of tourist potential. The results obtained from tourist valorization have shown that the hydrographic potential and fauna are rated as good (3, and have the highest general tourist value among natural resources. General values are graded as satisfactory (1.8 and the climate is graded as unsatisfactory (1.2. Valorization of anthropogenic characteristics gave the maximal general value (4 to cultural-historical objects including sacral objects - monasteries and churches and the Rajac pimnice. The Rajac pimnice have an especially high value, as they represent, for us, a unique value that can be considered in diverse ways and adjusted to tourist utilization. Based on the performed tourist valorization it can be noted that the general tourist value of the municipality of Negotin is of regional ranking, though anthropogenic potentials are of national ranking and part of them, as emphasized, are objects that are internationally important. The basic shortcoming is the low road quality leading to places of important tourist value, even though the road network is favorable, and there are also many weaknesses in the receptive tourist base. Improvement of these shortcomings would create a good image of the municipality of Negotin in continental tourism of the Republic of Serbia.

  5. Testing expected and perceived service quality in the hotel industry

    Directory of Open Access Journals (Sweden)

    Vujko Aleksandra

    2015-01-01

    Full Text Available Guest satisfaction is the key to retaining existing and attracting new guests. In order to reach this goal, managers in hotels have become aware of the fact that the quality stay is reflected in the unique experiences of the tourists in particular. Guest satisfaction with hotel services can be tested by various methods. In this study, we used a questionnaire technique, in which respondents were guests of the hotel 'Vojvodina', 'Novi Sad' and 'Park' in Novi Sad, then the guests of the hotel 'Vojvodina' and 'Gold Class' in Zrenjanin, as well as the guests of the hotel 'Brothers Sekulic' in Zlatibor. The respondents were asked to evaluate various aspects of the business environment, employees' attitude towards guests, taste and variety of food and beverages. Data are presented in tables with brief comments. Based on the analysis of dependent and independent variables, we concluded that the physical features of a hotel, as well as the guest-employee relationship, are primarily related to the personal experience. Guests were the least satisfied with the hotel bar. These pieces of information are crucial for the hotel enterprises and contribute to the advancement of business through the adjustment of the product to the needs of the customer.

  6. Hotel Marketing Strategy

    OpenAIRE

    Hykšová, Vendula

    2010-01-01

    The Master's Thesis is focused on the hotel marketing strategy issue. The theoretical section summarizes information about an issue of strategic situation analysis and it also involves marketing tools with focus on the hotel and spa industry. The goal of this paper is to design the situation analysis, evaluate the marketing tools used by the hotel and then summarize the results and include suggestions for the analyzed hotel. For the thesis were used literature sources as well as statistical y...

  7. Hotel software-comprehensive hotel systems

    OpenAIRE

    Šilhová, Lenka

    2010-01-01

    This bachelor's thesis deals with the usage of computer systems in the hotel industry. First part is focused on history, development and integration of technology into this field. Second part is dedicated to concrete products of the company Micros-Fidelio, which is the leader of hotel software market in the Czech Republic.

  8. Basin of the river Oskil as a tourist-recreational area

    Directory of Open Access Journals (Sweden)

    Валентина Клименко

    2017-09-01

    Full Text Available At the current stage of Ukraine’s economic development tourism is a priority sector of our country’s economy. Due to the fact that Ukraine has set a high priority goal - to join the European Union, we should pay attention to the conditions of various areas and sectors of our economy, in particular, the quality of tourism services, whether the recreational sector meets European standards. Many economically developed countries make tourism the most important among other sectors to fill the budget and closely monitor the quality of tourist services. Due to the rapid development of the tourism industry in our country the question has arisen as to conformity of recreational facilities conditions with international standards and finding new places of recreation, including water tourism. The aim of the study is to highlight the Oskil River Basin (within Kharkiv region as a tourist and recreational area and the use of the study materials in the learning process. The article deals with problems of insufficiently studied use of the river Oskil basin both as a tourist, and a recreational area. The hydrographic characteristics of the reservoir have been studied to illustrate the conformity of water objects with the standards and requirements of tourist and recreational activities; methods and techniques of water resources assessment have been analyzed for recreation; the river Oskil (within Ukraine and Chervono-Oskil reservoir have been assessed on the possibility of tourist-recreational use. The ways to use the study materials in education have been determined. Recreational potential of the river and the reservoir should not be underestimated. Thus, analyzing resources of the Oskil river basin and Chervono-Oskil reservoir in terms of recreation, we can conclude that the water of the river is not equally suitable for recreational purposes. The river basin can be used as an object of beach-bathing leisure, tourist boating and rafting, sport rafting

  9. Space-Hotel EARLY BIRD - A Visionary Prospect of a Space Station

    Science.gov (United States)

    Amekrane, R.; Holze, C.

    2002-01-01

    rachid.amekrane@astrium-space.com/Fax: +49 421 539-24801, cholze@zarm.uni-bremen.de/Fax: The International Space Station was planed for research purposes. In 2001 the first private man, Denis Tito,visited the ISS and the second private man, Mark Shuttleworth is following him. Space pioneers as Wernher von Braun, Sir Arthur C. Clarke had the dream that one day a space station in earth orbit will host tourists. It is evident that the ISS is not designed to host tourists. Therefore this dream is still open. Asking the question "how should a space station should look like to host tourists?" the German Aerospace Society DGLR e.V. initiated in April 2001 a contest under the patronage of Mr. Joerg Feustel-Buechl, the Director of Manned Spaceflight and Microgravity, European Space Agency (ESA). Because the definition and design of living space is the content of architecture the approach was to gather new ideas from young architects in cooperation with space experts. This contest was directed at students of architecture and the task set was to design a hotel for the earth orbit and to accommodate 220 guests. The contest got the name "Early Bird - Visions of a Space Hotel". The results and models of the student's work were shown in an exhibition in Hamburg/Germany, which was open to the public from September 19th till October 20th 2001. During the summer term of 2001 seventeen designs were completed. Having specialists, as volunteers, in the field of space in charge meant that it could be ensured that the designs reflected a certain possibility of being able to be realized. Within this interdisciplinary project both parties learned from each other. The 17 different designs were focused on the expectations and needs of a future space tourist. The design are for sure not feasible today, but the designs are in that sense realistic that they could be built in future. This paper will present the overview of the 17 designs as visions of a future space hotel. The designs used

  10. Preliminary report: outbreak of Legionnaires disease in a hotel in Calp, Spain, update on 22 February 2012.

    Science.gov (United States)

    Vanaclocha, H; Guiral, S; Morera, V; Calatayud, M A; Castellanos, M; Moya, V; Jerez, G; Gonzalez, F

    2012-02-23

    Research is ongoing on eighteen cases of Legionellosis, including four deaths, identified among tourists and employees in a hotel in Calp, Spain. Cases occurred during a period of two months, indicating the possibility of a point-source transmission at the hotel. An environmental investigation identified several positive samples in the hotel, which as a precautionary measure, was closed until requested improvements were made. Surveillance measures currently remain active.

  11. Antecedents of Hotel Profitability: Empirical Evidence from Belgrade

    Directory of Open Access Journals (Sweden)

    Miloš Milosavljević

    2016-04-01

    Full Text Available Tourism and hospitality have received an immense attention from scholars, policy holders, decision makers and other important stakeholders in Belgrade, a main tourist destination of Serbia. The aim of this paper is to determine the main drivers of profit margins in the hotel sector in Belgrade. A particular aim is to explore the effects of variables – size, market concentration, and market share and customer satisfaction – on hotel profit margins. The study analyzed the secondary reliable sources. The data were analyzed with correlations and regressions. The results indicate that customer perception is a paramount factor driving the financial performance of hotels. These findings could be useful to scholars and practitioners interested in business performances of Belgrade hotels.

  12. INNOVATIONS AND TOURISTIC ACTIVITY EVOLUTION

    Directory of Open Access Journals (Sweden)

    V. S. Novikov

    2012-01-01

    Full Text Available Fundamental and applied innovations impact activities in the tourist industry and evolution thereof. More and more sophisticated technologies and communication techniques are practically used to serve tourists. Basically, innovative tourist activity development concept represents innovation of values and in particular means that tourist’s impression is taken into account to higher extent and tourist product personification changes the products’ consumer value. Discussed in the article are tourist activity, tourist cluster, destination and glocalization development prospects.

  13. Organizational Factors Impact about Touristic Services Consumer Satisfaction

    Directory of Open Access Journals (Sweden)

    Carmen Babaita

    2006-05-01

    Full Text Available Touristic activity constitutes, through the organizational and through the quality of the services offered, one of the signs of economic and socio/cultural development of a country. This could became for Romania one of the fundamental and strategic point of economic growth that lies behind the growth of other activity sectors, not only the touristic ones. This paper attempts to provide to those who are interested, a study upon the bound that exists between the customer’s satisfaction, and the satisfaction of the employees which are part of an identical structural organization (in our case three star hotels. The aim of this paper is to analyze various organizational factors affecting hotels units located in Timisoara and the modality through which these influences the attitude and the clients¢ degree of satisfaction.

  14. Classification of Customer Satisfaction Attributes: An Application of Online Hotel Review Analysis

    OpenAIRE

    Dong , Jian; Li , Hongxiu; Zhang , Xianfeng

    2014-01-01

    Part 3: Digital Business; International audience; With the wide penetration of Internet, online hotel reviews have become popular among travellers. Online hotel reviews also reflect customer satisfaction with hotel services. In this study we use online hotel reviews to classify the attributes of customer satisfaction with hotel services. The empirical data was collected via Daodao.com, the Chinese affiliated brand of online travel opinion website tripadvisor.com. Based on text mining and cont...

  15. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Park Plaza Beijing Wangfujing Christmas Eve Celebration at Bloo restaurant on December 24,17:30 p.m.-10:30 p.m.Christmas Eve Dinner Buffet:Indulge in a lavish seafood buffet and international cuisine stations. Groove to live jazz and pop music as you try to win attractive lucky

  16. PROBLEM IDENTIFICATION OF FOREIGN TOURIST DISTRIBUTION IN INDONESIA

    Directory of Open Access Journals (Sweden)

    Supriono

    2017-07-01

    Full Text Available Indonesia should be able to distribute evenly the visits of foreign tourists so that the visit is not merely focused on certain places. It is expected that all the tourism objects in Indonesia can attract and be visited by foreign tourists with the same quantity or number in every tourist destination. In the first year, this study aimed to identify the motivation of foreign tourists visiting Indonesia and identify the problems of distribution of foreign tourists in Indonesia. The study sites were in DKI Jakarta, Batam, and Bali. In the second year later, a distribution channel strategy will be developed in order to create competiveness of tourism. This study was conducted using qualitative research methods with descriptive analysis. The data were collected using in-depth interviews with tourism stakeholders (the Government, International Travelers, and Tourism Bureau/Travel Agencies. The research results show that the motivation of foreign tourists visiting Indonesia was related to business and purely on vacation. Additionally, the problems of foreign tourist distribution in Indonesia emerged because of some aspects, including limited entrance of foreign tourists to Indonesia, lack of connectivity between airports in Indonesia and international flights, lack of inter-regional cooperation between tourism actors, lack of infrastructure, and the ignorance of foreign tourists to all tourist destinations in Indonesia due to less effective and efficient promotion activities.

  17. TOTAL QUALITY MANAGEMENT AND CONTEMPORARY HOTEL INDUSTRY

    OpenAIRE

    Ivica Batinić

    2013-01-01

    Strong competition in the market has caused the development of a new management approach known as Total Quality Management (TQM). Due to importance that quality plays in achieving competitive advantage, the hotel industry started to apply TQM. During the introduction of these systems, hotel companies may use different approaches to suit their own buseiness requirements. In doing so, 'TQM standards' can be used, or various international standards and models of business ...

  18. Multi-Language Sentiment Analysis for Hotel Reviews

    Directory of Open Access Journals (Sweden)

    Sodanil Maleerat

    2016-01-01

    Full Text Available Touristes and traveler use avariety of information sources (e.g. travelportals, blogs, or social networking sites like twitter to help them decide for a hotel room. These sources all contain highly subjective text that expresses the opinions of many. We took a preliminary view on user generated hotel reviews from two travel portals in English and Thai. We developed a taxonomy of features and specifically investigated how accurately they can be predicted with three classification methods. The results indicate that support vector machines perform best for this specific domain.

  19. Reading the Tourist Guidebook

    DEFF Research Database (Denmark)

    Therkelsen, Anette; Sørensen, Anders

    2005-01-01

    of information sought, amount of information read and level of involvement displayed, indicating a three-pronged typology of guidebook readers. The guidebook reader typology thus constructed may be regarded as a first step in understanding the effect of guidebooks on tourists’ behaviour and their experience......This article investigates tourists’ ways of reading their guidebooks on the basis of qualitative interviews with tourists visiting Copenhagen, Denmark. Tourist guidebooks have only been dealt with sporadically by tourism scholars. The relatively few studies that focus on guidebooks either present...... a historical perspective on the guidebook or centre on content analyses of place representation, whereas virtually no research exists on the way in which tourists read and use their guidebooks. This study reveals that tourists read the same guidebooks in a number of different ways regarding types...

  20. Tourists consuming distance

    DEFF Research Database (Denmark)

    Larsen, Gunvor Riber

    The environmental impact of tourism mobility is linked to the distances travelled in order to reach a holiday destination, and with tourists travelling more and further than previously, an understanding of how the tourists view the distance they travel across becomes relevant. Based on interviews...... contribute to an understanding of how it is possible to change tourism travel behaviour towards becoming more sustainable. How tourists 'consume distance' is discussed, from the practical level of actually driving the car or sitting in the air plane, to the symbolic consumption of distance that occurs when...... travelling on holiday becomes part of a lifestyle and a social positioning game. Further, different types of tourist distance consumers are identified, ranging from the reluctant to the deliberate and nonchalant distance consumers, who display very differing attitudes towards the distance they all travel...

  1. Market segmentation and the changing budget hotel industry in urban South Africa

    Directory of Open Access Journals (Sweden)

    Market segmentation and the changing budget hotel industry in urban South Africa

    2013-01-01

    Full Text Available Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country’s re-entry into the global tourism economy after its democratic transition. Historically, the South African hotel industry became dominated by one- and two-star budget accommodation as a result of the country’s liquor legislation. With the reconfiguration of the hotel industry after 1990 to target the growing international tourism market, the role of budget hotels changed. This analysis examines the diminished role of budget hotels in South Africa’s hotel economy, the shifting nature of the budget hotel and location patterns of budget hotels from 1990 to the present. It shows that post-1990 budget hotels are mainly concentrated in large cities and secondary centres of South Africa, and that in small towns the former liquor-focused budget hotel has been replaced by other forms of accommodation.

  2. Halal Tourism in Indonesia: Does it attract only Muslim Tourists?

    Directory of Open Access Journals (Sweden)

    Oktifani Winarti

    2017-11-01

    Full Text Available Indonesian Halal Tourism became a raising mode to attract Muslim Tourist by Ministry of Tourism Republic Indonesia. Indonesia, as a non-Muslim country by nation ideology, tries to highlight the spiritual spirit of Islam as a culture to attract more tourists and put it into physical practice by having more tourism hospitalities; such as Halal Hotel that has Halal certification, which provides less or even none of alcohol beverages and serves only food based on Halal dietary. Indonesia in developing tourism brand of “Indonesia The Halal Wonders” would possibly lead into positive and negative possibilities. This article used literature review to reach data about Halal tourism in Indonesia. It has a tendency for tourism halal markets to lose the customers that are not Muslim travellers. Keywords: Halal Tourism, Indonesia, Muslim, Tourist

  3. Tourist souvenir of Serbia

    Directory of Open Access Journals (Sweden)

    Vlastelica Radomir

    2002-01-01

    Full Text Available If national habits and ceremonies would not comply with deeper needs and laws of human life and society, then human forces that last for centuries could not be so strong. Deepness, variety and combination of folk heritage and tourist needs was first noticed only in 20th century. Whenever was necessary to tell something in economic-tourist presentations about social problems, then the phenomenon of folklore gave that information which was most suitable.

  4. Tourist destination image

    Directory of Open Access Journals (Sweden)

    Korićanin Maja

    2008-01-01

    Full Text Available In taking an advantages in tourism seems that image of specific tourist destination play an important role. This is very complex process but also a target for a wide list of potential stakeholders - not only organizations in this industry. Paper discuss a few relevant issues in connection to importance as well as development process of creating an image of tourist destination including well known Anhold model.

  5. Mobile Tourist Guide – An Intelligent Wireless System to Improve Tourism, using Semantic Web

    Directory of Open Access Journals (Sweden)

    Hosam El-Sofany

    2011-10-01

    Full Text Available With the recent advances in Internet and mobile technologies, there are increasing demands for electronic access to tourist information systems for service coordination and process integration. Mobile computing and mobile devices are used to implement various tourist services (e.g. electronic tourist guides, digital interactive maps, and tourist e-commerce transactions. However, due to disparate tourist information and service resources such as airlines, hotels, tour operators, it is still difficult for tourists to use them effectively during their trips or even in the planning stage. Neither can current tourist portals assist tourists proactively. To overcome this problem, we propose the analysis, design, and implementation of the “Mobile tourist guide" system, that access through wireless devices and use Semantic Web technologies for effective organization of information resources and service processes. The proposed system provides the users with various services such as: 1 displaying the shortest path between the sources and destinations the visitors specify, 2 displaying general information of shops, newest events of the plaza and shops, 3 provides service of hotel, restaurant and cinema-ticket reservations, 4 provides user-friendly administration service. The Admin can manage the position, blocking path details, general information of hotel, restaurant, shops and plaza, and reservation details via web browser without changing the framework of the system. The system prototype has been developed on the top of Java 2 Micro Edition which offers an ideal platform for the development of full-fledged, interactive and portable applications tailored for resource constrained mobile devices. The paper presents our development experiences and highlights its main advantages and limitations in relation to the implementation of such kind of applications.

  6. The Impact of Promotion Activities on Touristic Area Selection: A Case Study of Japanese Tourists Visiting Cappadocia

    Directory of Open Access Journals (Sweden)

    R. Pars Şahbaz

    2012-09-01

    Full Text Available The purpose of this research is to examine the impact of promotion activities on destination selection and to determine the level of the impact of promotion activities on Japanese tourists visiting Cappadocia region. The target population of the study is all Japanese tourists visiting Nevsehir province of Turkey. The sample of the study is composed of tourists visiting the city center and some districts of Nevsehir. After getting the required permissions, the questionnaires were distributed to Japanese tourists while they were staying at the hotels in Cappadocia. The software SPSS (Statistical Package for Social Sciences was used to analyze the data. The findings of the study indicate that the Japanese tourists visiting Cappadocia were influenced at a certain level from the promotion activities. As a result, it was determined that the promotion activities have a significant impact on destinations. It was also determined that as the importance given to the promotion activities increase, both the familiarity of the destinations and the tourist arrivals could increase.

  7. MARKETING PLAN FOR HOTEL KAKSLAUTTANEN

    OpenAIRE

    Yu, Yueyuan

    2011-01-01

    The objective of this thesis was to make a marketing plan for Hotel Kakslauttanen to increase its sales and profit, to improve the satisfaction of customers and to promote popularity and reputation. The quantitative research method was considered to be the most appropriate for this research. In the theoretical part, the study was focused on internal and external marketing environment analysis, marketing strategies management, planning, marketing mix and segmentation. The empirical part in...

  8. PROMOTING TOURISTIC BRAND ”BUCOVINA”

    Directory of Open Access Journals (Sweden)

    Liliana HÎNCU

    2015-04-01

    Full Text Available The concept of tourism product appears as a part of the travel agencies and the tourist areas such as: Bucovina and Maramures, Danube Delta, Dobrogea etc. Tourist areas have become real brands along the sights of Romania. Associations promote tourism, tourist information centers and tourist promotion offices of Romania, together with ANAT should devise strategies to promote tourism brands representing Romania. Regarding tourism brand, it is a picture element, which identifies the products or services of a tourist zone. Customers are the ones who decide if that brand live up to their expectations or not. Travel Branding is a process of creating and maintaining a brand in the hospitality industry. Travel Branding refers to identifying and exploiting competitive advantages in our case about the strengths of your product or Bucovina tourist area. Bucovina ,,Neverland” promoting a full of beauty. I think it can awaken from the numbness Romanian tourism. Just as red Bordeaux promote France among others, as well as Voronet blue is a Romanian brand, internationally recognized, and I think that is the most important national tourism brand. After many this area is considered a wonderland of Romania, a pearl of the country that can make the most to promote the culture and traditions of this part of Europe, so-called Switzerland of Romania. It's an area where natural beauty is complemented by monasteries and hospitality of the people of the lands.

  9. EXPATRIATE HOTEL MANAGERS' PERSPECTIVE ON CROSS-CULTURAL SKILLS

    Directory of Open Access Journals (Sweden)

    Maria-Cristina IORGULESCU

    2014-04-01

    Full Text Available The globalization and expansion of multinationals has led to various studies on expatriation management, but literature regarding this issue in the hotel industry is still scarce, especially in Romania. Expatriates are critical to the success of this particular industry, as more and more hotel chains operate beyond their domestic domains and intend to enter inclusively in the Romanian market. The study presented in this article uses a qualitative research method intended to discover the perspective of practitioners on the most important management skills hotel expatriate managers should possess, the most effective cross-cultural training activities provided by parent hotel companies and other challenges faced in international assignments. The data collection method was an in-depth interview with expat hotel managers in Bucharest. The study suggests opportunities for international hotel chains to better prepare their expatriates, in order to integrate them more effectively in a new cultural environment.

  10. Factors Affecting Tourist Expenditure Coming To Mugla Region

    Directory of Open Access Journals (Sweden)

    Fehime Korkmaz Bingöl

    2012-12-01

    Full Text Available Increasing tourist expenditure is a means to increase tourism income, which is extremely important for local economies. The purpose of this study is to understand the expending pattern of tourists coming to Mugla Region and provide empirical background for the policies to increase per tourist expenditure. The survey conducted at Dalaman International Airport and the data has been analyzed using OLS method. Nationality, age, accommodation type, pension type, credit card usage, availability of shopping facilities, standard of night life and entertainment, quality of food and beverage, length of holiday and group size has been found as significant factors affecting tourist expenditure

  11. A study of workplace satisfaction among hotel employees

    OpenAIRE

    Skeie, Thomas

    2011-01-01

    Master's thesis in International hotel and tourism management This research paper is a descriptive case study of 10 hotel employees collected through in-depth interviews in Stavanger region. The study is focusing on hotel employee’s view of workplace satisfaction and what they think contributes to workplace satisfaction. The study indicates that organizational culture, fair treatment, stress, salary, communication, relationship between co-workers is factors among others which influence emp...

  12. Importance of information for tourist service users in travel decision making

    Directory of Open Access Journals (Sweden)

    Đorđević Aleksandar

    2013-01-01

    Full Text Available In modern conditions of operation, the provision of right information to customers is one of the key factors of marketing communication success. When making the decision on the selection of travel, customers in tourism (tourists have the need for greater number of different information compared to the selection of other products and services. The need for more information is conditioned by the specificity of travel as a product. The tourists gather different information in the travel decision-making process on destinations, activities at destinations, hotels and services they offer, travel programs, etc. Likewise, the information on the brand and image of tourist destination they are travelling to and the brand of tourist service provider (hotel, tour-operator, travel agency, etc. are also relevant. Brands present a kind of quality guarantee and reduce the need for additional information. The aim of this paper is to determine the significance of different information for various segments of customers in tourism on the basis of empirical research. The paper will test whether various tourist segments, towards which the different communication strategies focused on travel promotion would be formulated, can be identified based on the type of information the tourists gather in the decision-making process. The paper will also consider whether the segmentation of the tourism market, based on the relevance of different information in the decision-making process of tourists, is more efficient compared to the segmentation based on the traditional criteria.

  13. The Travel Behaviour of Chinese International Students in Higher Education in Norway

    OpenAIRE

    Lantai, Terry; Dospinescu, Cătălina

    2016-01-01

    Master's thesis in International hotel and tourism management Understanding tourist behaviour is one of the fundamental aspects of tourism industry and business operators. For tourism organisations, “such types of knowledge will provide tourism organisations with invaluable market intelligence which can be reflected in the organisation’s marketing strategy” (Cohen et al., 2014, p. 898). Within tourism consumer behaviour research, many segments remain largely under-researched (Cohen et al.,...

  14. Evaluation of the channelized Hotelling observer with an internal-noise model in a train-test paradigm for cardiac SPECT defect detection

    International Nuclear Information System (INIS)

    Brankov, Jovan G

    2013-01-01

    The channelized Hotelling observer (CHO) has become a widely used approach for evaluating medical image quality, acting as a surrogate for human observers in early-stage research on assessment and optimization of imaging devices and algorithms. The CHO is typically used to measure lesion detectability. Its popularity stems from experiments showing that the CHO's detection performance can correlate well with that of human observers. In some cases, CHO performance overestimates human performance; to counteract this effect, an internal-noise model is introduced, which allows the CHO to be tuned to match human-observer performance. Typically, this tuning is achieved using example data obtained from human observers. We argue that this internal-noise tuning step is essentially a model training exercise; therefore, just as in supervised learning, it is essential to test the CHO with an internal-noise model on a set of data that is distinct from that used to tune (train) the model. Furthermore, we argue that, if the CHO is to provide useful insights about new imaging algorithms or devices, the test data should reflect such potential differences from the training data; it is not sufficient simply to use new noise realizations of the same imaging method. Motivated by these considerations, the novelty of this paper is the use of new model selection criteria to evaluate ten established internal-noise models, utilizing four different channel models, in a train-test approach. Though not the focus of the paper, a new internal-noise model is also proposed that outperformed the ten established models in the cases tested. The results, using cardiac perfusion SPECT data, show that the proposed train-test approach is necessary, as judged by the newly proposed model selection criteria, to avoid spurious conclusions. The results also demonstrate that, in some models, the optimal internal-noise parameter is very sensitive to the choice of training data; therefore, these models are prone

  15. Evaluation of the channelized Hotelling observer with an internal-noise model in a train-test paradigm for cardiac SPECT defect detection.

    Science.gov (United States)

    Brankov, Jovan G

    2013-10-21

    The channelized Hotelling observer (CHO) has become a widely used approach for evaluating medical image quality, acting as a surrogate for human observers in early-stage research on assessment and optimization of imaging devices and algorithms. The CHO is typically used to measure lesion detectability. Its popularity stems from experiments showing that the CHO's detection performance can correlate well with that of human observers. In some cases, CHO performance overestimates human performance; to counteract this effect, an internal-noise model is introduced, which allows the CHO to be tuned to match human-observer performance. Typically, this tuning is achieved using example data obtained from human observers. We argue that this internal-noise tuning step is essentially a model training exercise; therefore, just as in supervised learning, it is essential to test the CHO with an internal-noise model on a set of data that is distinct from that used to tune (train) the model. Furthermore, we argue that, if the CHO is to provide useful insights about new imaging algorithms or devices, the test data should reflect such potential differences from the training data; it is not sufficient simply to use new noise realizations of the same imaging method. Motivated by these considerations, the novelty of this paper is the use of new model selection criteria to evaluate ten established internal-noise models, utilizing four different channel models, in a train-test approach. Though not the focus of the paper, a new internal-noise model is also proposed that outperformed the ten established models in the cases tested. The results, using cardiac perfusion SPECT data, show that the proposed train-test approach is necessary, as judged by the newly proposed model selection criteria, to avoid spurious conclusions. The results also demonstrate that, in some models, the optimal internal-noise parameter is very sensitive to the choice of training data; therefore, these models are prone

  16. Pelaksanaan Perjanjian Kerjasama dalam Pengelolaan Hotel antara Sofyan Hotel dengan Saka Hotel

    OpenAIRE

    NUGRAHA, AGUNG

    2016-01-01

    This is the underlying idea of of the research on the coorperation agreement in management between Sofyan Hotel and Saka Hotel with the problems as follows: how about the rights and responsibilities of all parties involved in the cooperaton agreement in management between Sofyan Hotel and Saka Hotel, and how about the settlemment of the legal dispute in the cooperation agreement in management between Sofyan Hotel and Saka Hotel. The research applied the descriptive method with judicial empir...

  17. Marketing of Accommodation services : Case-Hotel Azam Cameroon

    OpenAIRE

    Youkam, Germaine

    2012-01-01

    Cameroon is Africa in miniature with a lot of tourist attractions owing to its geological and cultural diversity. Natural features include beaches, deserts, mountains, rainforests, and savannas. Accommodation services have been a grand phenomenon within the tourism industry in Cameroon. The accommodation sector has developed tremendously within the past decades. The objective of this research work was to find about out the marketing of accommodation services in Cameroon with Hotel Azam as...

  18. Innovation activity in the hotel industry: evidence from Balearic Islands

    OpenAIRE

    Martínez Ros, Ester; Orfila Sintes, Francina; Crespí Cladera, Rafel

    2005-01-01

    The paper provides empirical evidence on technological activity in the Spanish service sector, in particular for the tourist accommodation in the Balearics. The study wants to fulfil the lack of analyses in the field of tourism. Commonly, the study of innovation activity has been carried out from a manufacture perspective, for that reason the paper discusses the precise definition of innovation in accommodation services. The data refer to a large representative sample of hotels in Balearic Is...

  19. Differentiating emotional hotel experiences

    NARCIS (Netherlands)

    Desmet, P.M.A.; Guiza Caicedo, D.; Van Hout, M.

    2009-01-01

    Emotions experienced in response to hotel services were examined with an online questionnaire. The study resulted in 348 cases of hotel service emotions. The frequency of reported pleasant emotions was similar to the frequency of reported unpleasant emotions. Often reported pleasant emotions were

  20. The Infinite Hotel

    Science.gov (United States)

    Wanko, Jeffrey J.

    2009-01-01

    This article provides a historical context for the debate between Georg Cantor and Leopold Kronecker regarding the cardinality of different infinities and incorporates the short story "Welcome to the Hotel Infinity," which uses the analogy of a hotel with an infinite number of rooms to help explain this concept. Wanko makes use of this history and…

  1. Tourist health as a new branch of public health.

    Science.gov (United States)

    Pasini, W

    1989-01-01

    Tourism has been steadily expanding in recent years and continues to do so, with the result that the health and social problems related to this new mass phenomenon are growing likewise. Urgent and serious attention to the various implications is now required on the part of relevant national and international bodies and of all sectors interested in the health and wellbeing of tourists, both in their place of origin and at their destination. Tourist health is a new branch of public health concerned with the protection and promotion of the health of tourists. The traditional role of medicine has always been to deal with the health aspects of the most important of life's activities, such as work and sport. The medical profession cannot therefore neglect a leisure-time pursuit such as tourism, in view of its wide-ranging health implications. The Italian Association for Tourist Medicine (IATM) and the Tourist Health Centre, with headquarters in Rimini, were founded in 1983 to assist in the creation of tourist health as a discipline and to promote its development. An international meeting on Prevention and control of infections in tourists in the Mediterranean area, organized in close collaboration with the World Health Organization (WHO) and the World Tourism Organization (WTO) was held in Rimini on 8-11 February 1988. The meeting recommended that the IATM act as focal point in the promotion of tourist health and tourist medicine, especially for countries in the Mediterranean area. In December 1988, the Tourist Health Centre, Rimini was designated as a WHO collaborating centre for tourist health and tourist medicine.(ABSTRACT TRUNCATED AT 250 WORDS)

  2. Role of parking in the hotel supply chain management

    Directory of Open Access Journals (Sweden)

    Robert Maršanić

    2015-12-01

    Full Text Available Background: Supply chain management in tourism has only recently become the topic of the scientific research. The hotel product as a tourist product presents a specific mix of services and products The focus of this study has been placed on the hotel company, that, in order to create such a product, builds its own network of partners (companies, co-workers, to bring together and coordinate activities intended to result in the desired features of the hotel product. This study was evaluated as a scientifically relevant because until now the position of parking services in the hotel product has not been analyzed from the perspective of the hotel efforts and abilities to provide parking places for their guests by analyzing to which extent a good and available parking space really affects the quality of the hotel product. The aim of the study was to define the framework in which the supply chain management acts with reference to the parking service and stakeholders in the network. Methods: The method of interviewing hotel managers was used to obtain necessary data. Through the simple numerical calculations including the number of parking spaces and the capacity of the hotel accommodation we tried to identify the interrelationship, i.e. the degree of alignment of the respective sizes. Results: It turned out that towns of Rijeka and Opatija are faced with a shortage of parking spaces, especially during the tourist season. The trend of providing parking services for guests in hotel-owned garages or car parks is typical for the everyday hotel operation and the shortage of such an option, is resolved through the lease of a certain number of parking spaces in public garages and car parks. These parking spaces are away from the hotel, the guests' dissatisfaction is a normal consequence of such a decision and it is mitigated through the commercial measures. Hotel management considers a provided parking space an important element of the hotel product quality

  3. Incidence of health crises in tourists visiting Jamaica, west indies, 1998 to 2000.

    Science.gov (United States)

    Thompson, Danielle T; Ashley, David V M; Dockery-Brown, Cheryl A; Binns, Alvin; Jolly, Curtis M; Jolly, Pauline E

    2003-01-01

    Tourism is important to the Jamaican economy accounting for approximately 25% of the gross domestic product. Health problems in tourists could have significant impact on the health of the local population, the scarce health service resources, and the tourist industry. This study was conducted to identify health problems most commonly occurring in tourists visiting Jamaica and examine how these problems are managed. Records of health problems occurring in tourists who visited principal tourist areas on the north coast from June 1998 to June 2002 were reviewed for the type of illness and how the problem was handled. The data were analyzed using Epi-Info software (Centers for Disease Control and Prevention, Atlanta, GA) and Statistical Analysis System software (SAS Institute, Cary, NC). Accidents were the most common health crises reported by tourists. Gastrointestinal, respiratory, and cardiovascular problems occurred less frequently. Those less than 40 years of age more frequently reported accidents or injury, gastrointestinal problems, and drug abuse, whereas respiratory and cardiovascular problems were more common among those above 40 years of age. Cardiovascular problems, drug abuse, and death were more common in men than in women. Hotel nurses handled most of the cases and were more likely to refer patients to private physicians or hospitals than to public hospitals (p Medical insurance covered the costs for 11% of tourists, and 75% paid out of pocket. The information provided by this study can be used to implement changes to reduce health problems in tourists and improve emergency health services in tourist areas.

  4. Croatian Hotel Industry Financial Features Within the Period of Privatization

    Directory of Open Access Journals (Sweden)

    Jasmina Lončar

    2004-11-01

    Full Text Available The Croatian tourist sector has been stagnating during the period of transition. By analyzing the balance of Croatian hotels, the influence on the changes and courses of balance, the author points out the increasing seriousness of the situation in Croatian hotel industry measured in the relation of property, debts and owners’ capital. The connection between the financial structure, balance liabilities and the diversification of the instruments of property structure, defines the optimal financial adjustment of firms in tourism. In present-day Croatian hotel companies, uncertain profits make the company risky, not only in the aspect of debts but also considering the equity capital, which is then reflected in unsatisfactory business results. Similar researches are crucial ways towards a global knowledge about privatization in Croatian tourism today.

  5. Importance of satisfaction and guests experience in hotel business organizations

    Directory of Open Access Journals (Sweden)

    Milošević Srđan

    2012-01-01

    Full Text Available Hotel companies which operate in today's competitive environment must constantly work on improving their products and services, at the request of their guests. Customer satisfaction is the key to retaining existing and attracting new guests. To achieve this goal, managers in the hotel organizations have become aware of the fact that the quality of staying in hotel represent unique experience for tourists. Lot of papers are dealing with the exploration of this topic, it only proves its importance nowadays. However, insufficient attention is paid to the simultaneous study of experience of guests and their satisfaction through the offered models (indexes that are created for this purpose. The purpose of this paper is to show the importance of these issues and identify their potential symbiosis.

  6. THE ROLE OF ECONOMIC EFFICIENCY OF ACCOMMODATION UNITS IN DETERMINATION OF PURCHASE INTENTIONS OF TOURIST SERVICES

    Directory of Open Access Journals (Sweden)

    Simona Cristina Martin

    2014-10-01

    Full Text Available The indicators of demand distribution for various types of accommodation provide information regarding changing tourist preferences for different ways of tourist accommodation. Appreciation of economic efficiency for hotels activity is done through quantitative results obtained in accommodation units. For this purpose it uses, currently, a partial or synthetic indicators system. Taking into account the fact that, in appreciation of hotel business, it must start from the premise that it may not be fully reflected only in terms of economic results, but also through social results, appear obvious the need to maintain costs at a level that satisfies both requirements at the same time. Achieving superior social-financial indicators, remains one of the main goals also in hotel activities, but do not be overlooked the fact that it is necessary that these indicators must be obtained by ensuring a higher level of satisfaction of consumers requirements. Only simultaneous achievement of these two objectives can provide raising efficiency in accommodation sector.

  7. Leptospirosis acquired by tourists in Venice, Italy.

    Science.gov (United States)

    Lagi, Filippo; Corti, Giampaolo; Meli, Massimo; Pinto, Antonella; Bartoloni, Alessandro

    2013-01-01

    We present the case of two Australian tourists aged 25 and 26  years who, after immersion in a canal in Venice, developed severe leptospirosis. After a 1-week history of fever, headache, myalgia, and vomiting they developed jaundice and renal failure. Complete remission was achieved by antibiotic therapy and hemodialysis. © 2012 International Society of Travel Medicine.

  8. The relation between overall satisfaction and the variables of satisfaction in hospitality in hotels of excellence

    Directory of Open Access Journals (Sweden)

    Pablo Flores Limberger

    2014-11-01

    Full Text Available Social media change the way tourists seek and exchange information and determine management changes and implications for tourism businesses, including lodging facilities. Reviews and ratings from guests have affected the reputation of organizations both positively and negatively. The website for user-generated content allow this information to reach other tourists, assessing the quality of service and influencing the decision of new visitors. Thus, this research aimed to investigate the variables of satisfaction that influence the overall satisfaction in hotels of excellence and if there is difference between the influences depending on hotel typology. Were analyzed 1373 hotels elected as the best, according to the 2014 award TripAdvisor ratings (the best 355 hotels, 343 in small hotels, 352 in cheaper hotels and guesthouses & inns in 323. The methodology employed was a multiple regression analysis, one technique to analyze the effect of independent variables into a single variable, as Hair, Anderson Taham and Black (2005. Assessments contained in an independent manner verifications on: overall satisfaction, value for money, location, sleep quality, rooms, cleanliness and service. The results broadly demonstrate the importance of attending to the quality services, being one of the top influencers in overall satisfaction for 3 of the 4 types of hotels analyzed.

  9. Through the lens of a space tourist

    Directory of Open Access Journals (Sweden)

    Julia Tcharfas

    2015-11-01

    Full Text Available This essay attempts to contextualise the experience and documentation of the world’s first space tourist, a multi-millionaire American businessman Dennis Tito, who vacationed on the International Space Station in 2001. The essay brings together two parallel elements of this historical event: the political transformation of the Russian space programme which made the private flight possible and the cultural significance and impact of the event. The first space tourist is both a direct product of the newly commercialised space programme and a reflection of a new worldview, with new values and expectations.

  10. Analysis of the customer satisfaction of the hotel products in Bulgaria

    Directory of Open Access Journals (Sweden)

    Kyurova V. V.

    2015-05-01

    Full Text Available One of the most important conditions for the right choice of a marketing policy of the hotel businesses is the availability of accurate studies, analyzes and forecasts about the changes of consumer demands, the competitive environment and the situation on the market of hotel products. Moreover, research on tourist motivation about the choice of hotel products and the factors shaping consumer preferences are important criteria to achieve a balance between supply and demand of these products. In this context, the objective of the study is to reveal the peculiarities of consumer behavior in the field of hotel business by setting a consumer profile, determine the motives for the choice of hotel products and the level of consumer satisfaction when using these products.

  11. Management Trainees in the Hotel Industry: What Do Managers Expect?

    Science.gov (United States)

    Baum, Tom

    1991-01-01

    Comparison of a survey of 118 United Kingdom hotel managers (53 percent response) with a similar study of 75 U.S. managers found key differences reflecting the impact of cultures on management expectations. Significant similarities support development of an internationally transferable core curriculum for hotel management. (SK)

  12. Development of European urban tourist systems

    Directory of Open Access Journals (Sweden)

    Jerković Senta

    2009-01-01

    Full Text Available Relationship between urban development and tourism is a significant process in Europe today. Development of tourism has caused many organizational changes in urban environment. In the middle of the 20th century cultural and historical heritage in the cities was impetus of development of tourism in European cities. Nowadays, in many European cities tourism is recognized as a mean of further economic development. Strategy of polycentricity, outlined in European spatial development perspective is supporting that process, too. Many tourist centres and metropolitan tourist areas have been developed. In the period from 1996. to 2007. number of visitors in European cultural capitals was growing continuously by rate of 25,6%. In the same period, the number of international tourist arrivals increased by rate of only 7%.

  13. Tourist-created Content

    DEFF Research Database (Denmark)

    Munar, Ana Maria

    2011-01-01

    study of social media sites and destination brands, relying on qualitative research methods, content analysis and field research. Findings – Tourists are largely contributing to destination image formation, while avoiding the use of the formal elements of the brands. The most popular strategies used...

  14. Banks’ Influence, through Tailor Made Services Offered to Tourists, on Encouraging International Transit: High-Tech Tourism of the 20th Century

    Directory of Open Access Journals (Sweden)

    Aurora Costina Lincă

    2016-01-01

    Full Text Available In addition to basic indicators which determine the level of tourism at national and worldwidelevel, the alternative methods stand out increasingly more, helping to a deeper understanding oftravel preferences that people have. When deciding whether to be a tourist or not, what matter areboth the intrinsic motivation and environmental factors created particularly to facilitate therespective journey. Commercial banks in Romania have understood that, in order to survive in acompetitive environment (over 35 commercial banks are sharing the same market, they must adaptto customer needs and be receptive to partnerships with other industries. Thus, they launchedvarious types of cards with facilities for persons who travel and, by intense promotion, the banksurge other customers to become tourists. Considering these assumptions, the current paperanalyzes quantitatively the transactions at ATMs abroad and the number of Romanian outgoingtourists (people residing in Romania.

  15. Governance, corporate social responsibility and cooperation in sustainable tourist destinations: the case of the island of Fuerteventura

    Directory of Open Access Journals (Sweden)

    Olga González-Morales

    2016-11-01

    Full Text Available This paper reflects on governance, corporate social responsibility (CSR and public-private cooperation in sustainable tourist destinations. The empirical analysis focuses on the island of Fuerteventura (the Canary Islands, where a process of coordinated decision making has begun, as well as putting in place plans to modernize the destination. Those responsible for tourism hotel and non-hotel accommodation were surveyed to assess the importance given to CSR in their companies. In particular, CSR’s environmental dimension and its relation with the public sector and other socio-economic factors, bearing in mind that Fuerteventura is a tourist destination in a Biosphere Reserve.

  16. The Impact of the Hotel Industry on the Competitiveness of Tourism Destinations in Hungary

    Directory of Open Access Journals (Sweden)

    Albert Tóth Attila

    2016-12-01

    Full Text Available This paper focuses on a complex question from the perspective of the hotel industry. It tries to draw attention to the importance of hotels, enhancing it on the basis of the tourism destination competitiveness models and introducing the role and place of the hotel industry in the most important models. The hotel industry research evaluates the most important tourism destinations of Hungary on the micro-regional level that justifies the importance and contribution of the hotels and accommodations to competitiveness and success of tourism destinations with exact results. As a result of the research, the micro-regional destinations can be ranged within three groups in Hungary. In the first group of the most developed and most competitive tourism destinations, the hotel industry plays a very important role. In these regions, the hotel industry has a significant effect not only on competitiveness of tourism but also on general development of the regions. In the second group, which can be still called tourism destination, tourism and the hotel industry both play a significant role, but only the competitiveness of tourism can be considered good, the effects of the tourism on general development of the region can be proved only to a lesser extent. In the third group, the effects of tourism and the hotel industry can only be experienced to a lesser extent. The majority of these regions are not considered to be attractive tourism destinations for tourists any more.

  17. Potential of Kalemegdan complex as a tourist attraction of Belgrade

    Directory of Open Access Journals (Sweden)

    Tatović Nevena

    2014-01-01

    Full Text Available As the site of tumultuous cultural and historic events, Belgrade is one of the most popular tourist destinations in the region visited by a growing number of both national and international tourists. Kalemegdan complex, which is, as a rule, an indispensable point of tourist visits, holds a special place among tourist attractions of the city. At the same time, there is a general opinion that Kalemegdan is also the most important element of the overall attraction potential for tourism development in Belgrade, which is otherwise relatively modest compared to other European capitals. In this paper, an attempt has been made to assess the tourist value of Kalemegdan by using the combined qualitative and quantitative method. In contrast to the usual surveys of international tourists whose views do not necessarily reflect the 'attractiveness' and even less the fair value of attraction, the authors have opted for expert opinion in several profiles relevant to the case study. Tourism experts, travel guides, landscape architects, architects and environmentalists assessed the value of Kalemegdan as a tourist attraction, expressed through several distinctive indicators. Average values for each set of indicators, obtained by combining these marks, have led to the conclusion that the Kalemegdan Park with Belgrade Fortress has a relatively high tourism value in the level of national importance. The research has also showed the need for additional activities aimed at improving presentation and interpretation of the Belgrade's famous tourist attractions.

  18. Strengthening economy through tourism sector by tourist arrival prediction

    Science.gov (United States)

    Supriatna, A.; Subartini, B.; Hertini, E.; Sukono; Rumaisha; Istiqamah, N.

    2018-03-01

    Tourism sector has a tendency to be proposed as a support for national economy to many countries with various of natural resources, such as Indonesia. The number of tourist is very related with the success rate of a tourist attraction, since it is also related with planning and strategy. Hence, it is important to predict the climate of tourism in Indonesia, especially the number of domestic or international tourist in the future. This study uses Seasonal Autoregressive Integrated Moving Average (SARIMA) time series method to predict the number of tourist arrival to tourism strategic areas in Nusa Tenggara Barat. The prediction was done using the international and domestic tourist arrival to Nusa Tenggara Barat data from January 2008 to June 2016. The established SARIMA method was (0,1,1)(0,0,2)12 with MAPE error of 15.76. The prediction for the next six time periods showed that the highest number of tourist arrival is during September 2016 with 330,516 tourist arrivals. Prediction of tourist arrival hopefully might be used as reference for local and national government to make policies to strengthen national economy for a long period of time

  19. Hotel room suicide.

    Science.gov (United States)

    Zarkowski, Paul; Avery, David

    2006-10-01

    The objective of our research was to quantify the increased risk of suicide associated with registering in local hotels/motels. Medical examiner case files of suicide in King County, Washington, were reviewed for years 2002-2004. The incidence of suicide in local residents registering in local hotels/motels was 223/100,000 which is significantly greater than the incidence of suicide in the general population of King County (11.7/100,000 p Hotel/motel guests from outside Washington had a significantly reduced incidence of suicide (3.9/100,000 p = 0.002). The study results suggest that there is an increased risk of suicide in local residents who register in local hotel rooms.

  20. Grand Hotel prijutil hudozhnikov

    Index Scriptorium Estoniae

    2004-01-01

    Raadioajakirjanik Lea Veelmaa lindistas "Kunstikanali" 2004. a. esimese saate Grand Hotel Viljandis. Saatekülaliseks oli maalikunstnik Andres Tolts. Toltsi kaheksa akrüülmaali on eksponeeritud hotelli fuajees ja restoranis

  1. THE ALGORITHM IMPLEMENTATION OF THE RISK MANAGEMENT SYSTEM ON THE MARKET OF TOURIST SERVICES

    Directory of Open Access Journals (Sweden)

    S. M. Agafonov

    2015-01-01

    Full Text Available Summary. In the article the author conducted a comprehensive assessment of the factors and the level of operational risk, environmental risk, security risk, political risk, marketing risk, economic risk and infrastructure risk market of tourist services in Russia in 2015. As a result of the analysis of risks and measures for risk management, applied in Russian market of tourist services has now been found that the most serious risk is the risk of reducing the demand for travel companies for various reasons, the main of which is the reduction of incomes of the population and the preference of consumers to buy tourism services directly from the enterprises in the hospitality without the participation of tourist companies through the spread of information and communication technologies. It offers innovative risk manag ement tools in the field of tourism companies and the market of tourist services, such as: creating a site with reviews based on tourism and the provision of professional advice on tourism for their customers; collaboration with the insurance companies and the provision of a large insurance tourists from unsuccessful rest and bad experiences; sales booked, but hotel rooms sold abroad at an auction; creation of a network of hotels where you can pay in Russian rubles. An author algorithm implementation of the risk management system on the market of tourist services.

  2. The Principles of Designing Hospital Hotel with the Approach of Health Tourism in Kish Island

    Directory of Open Access Journals (Sweden)

    Anosh Sheikh Kazemha

    2017-02-01

    Full Text Available Medical tourism is known as one of the fastest growing sectors of the world tourism industry. Today, medical tourism has been highly considered by tourists to take advantage of the health benefits and physical and psychological effects of specific areas. Medical tourism as one of the tourism dimensions helps the economy of the country. Given the lucrative nature of the industry, many developing and even developed countries, focus their attention on the industry sector and plan for it. Hospital hotel is a combination of a hotel as a resort and a hospital as a place of healing and rejuvenation that in addition to the course of treatment provides accommodations after treatment as well. Hence, the present study examined the background of this type of application and its advantages and disadvantages and its feasibility in Kish Island to investigate the growth factors and potential of health tourism and ways to overcome obstacles to attract medical tourism. The findings show that the Island faces challenges in basic and health infrastructure, government’s efficient support, having a program for the development of medical tourism, having centers providing the health service with the international credit and promotion and integrated marketing. Proper planning, cheap prices of tourism services, medical education, creating websites of medical tourism and health tourism policy council are also the strategies mentioned in this study.

  3. The service industry strategy-A case study of tourism hotel in Taiwan

    Science.gov (United States)

    Lu, Chunwei; Huang, Jui-Chan; Wen, Hao-Ming; Hairui, Ji

    2017-06-01

    Regarding to raising living standard in Taiwan, service industry had stand more than 65% GDP and manufacturing is around 35% recently. The data from Council for Economic Planning and Development of Taiwan, in 2015, the service industry stand more than 73% of GDP, and the tourism industry has played one of the most important rules. In service industry, recently, the policy of Taiwan government encourages overseas tourists come to Taiwan for resort and it made many new tourism hotels built, and they also had to do the overall reform to satisfy their customers of global, especially respecting on Eastern Asia. In this study, experts and scholars in the fields of industry academia were interviewed. Survey were issued to the object companies and a comparative case study was conducted to analyze the influencing factors and extent to which differences on the competitive edge and strategies of Taiwan tourism hotels and those which benefit most or least from business operation current situation that conducted with governments' support and internal management. By primary data and literature reviews, this study hope that an effective reference for improving industrial competitiveness and models of competitiveness could be available for the governments and the companies.

  4. Hotel di Kawasan Kenjeran

    OpenAIRE

    Soetjipto, Michael Reinhart

    2014-01-01

    Hotel yang terletak di kawasan Kenjeran ini bertujuan untuk memfasilitasi para wisatawan domestik atau ataupun Internasional. Selain itu seiring dengan pengembangan kenpark yang mulai merencanakan pengembangan fasilitas hiburan serta apartemen yang dapat mendukung dari adanya hotel tersebut sebagai bangunan yang dapat melengkapi komplek tersebut. Fasilitas yang ada saat ini dan cukup ramai dikunjungi masyarakat adalah sebuah tempat ibadah orang tionghoa, banyak masyarakat yang datang untuk be...

  5. Crime wave in hotels.

    Science.gov (United States)

    1998-04-03

    A National Development and Research Institutes study of New York's residential hotels, housing 400 AIDS patients, found rampant criminal activity. The 113-page report, commissioned by Mayor Guiliani, found prostitution, loan sharking, extortion, and theft to be commonplace, some of it perpetrated by hotel managers and employees. The unsafe conditions force some residents to miss medical treatments or drug rehabilitation because they are afraid to leave their rooms.

  6. Do the services for children offered in Helsinki hotels meet the preferences of family travellers?

    OpenAIRE

    Fernández, Amelia

    2016-01-01

    Meeting the needs of family travellers by catering to the children is a way for hotels to attract these profitable guests. The objective of this thesis is to analyse the services offered for children in four Helsinki hotels and evaluate whether they meet the needs and preferences of current domestic and international travellers. The preliminary hypothesis is that the hotels chosen to represent the hotel market in Helsinki offer similar services; that do not meet current traveller preferences....

  7. Sharia-compliant hotels in Egypt: Concept and chanllenges

    Directory of Open Access Journals (Sweden)

    Hesham Ezzat Saad

    2014-06-01

    Full Text Available This study was undertaken to provide greater clearness for the meaning of the ShariaCompliant Hotel (SCH and identify the challenges facing the development of this type of hotels in Egypt. To fulfill these objectives, Delphi technique, as a method of refining group opinions, was used. The study used two rounds e-mailed questionnaires. Findings indicated that the most important defining features of SCH were; no alcohol or pork allowed, gender segregation was significant and halal food products are significant. Other important defining features included; Quran and prayer mats in each room, no nightclubs, disco or bars, and signs indicating the direction of Mecca in every room. The main SCH challenges cited by the respondents were deprivation of the insertion in the international or local hotel classifications; competition with other non-Islamic hotels, and need for specific criteria appropriated to the international hotel classifications.

  8. 66 Accessibility Constraints of Patronage of Tourist Sites in Ondo ...

    African Journals Online (AJOL)

    Choice-Academy

    , ... The problem of inadequate accessibility to social facilities in developing ... The study concluded that for the tourist sites to attract patronage and to realize the .... international networks. ..... for a Sustainable Built Environment: A Case. Study ...

  9. Sustainability Commitment, New Competitors’ Presence, and Hotel Performance: The Hotel Industry in Barcelona

    Directory of Open Access Journals (Sweden)

    Juan Pedro Aznar

    2016-08-01

    Full Text Available The hospitality industry is facing major challenges, among them the new competition from novel forms of supply in the sharing economy. Airbnb, Homeaway, and Niumba, among other websites offering accommodations, are having an important impact in the sector, changing existing conditions and the market for the traditional hospitality industry. In this context, a strategy based in differentiation can help to prevent drops in revenues and profitability. The main objective of this paper is analyse if commitment towards sustainability has a positive impact on financial performance and can be considered a positive strategy in this new environment. The empirical data refer to a sample of hotels in Barcelona, one of the most important tourist cities in Europe. Our results suggest that there is no clear relationship between sustainability and better financial performance; however, sustainability commitment is associated with a minimum size, which can also have positive effects in terms of economies of scale and finally affect profitability. Hotels more committed to environmental issues are located in areas with a lower density of Airbnb apartments, and this geographical distribution can be more positive than a situation of massive tourist concentration in specific areas with negative externalities for neighbours.

  10. Increasing Performance of the Two-Role Work Strategy: A Study of the International College Hotel and Training Center in Thailand

    Science.gov (United States)

    Dhevabanchachai, Nate-tra; Wattanacharoensil, Walanchalee

    2013-01-01

    This research paper aims to identify the factors that will increase the performance and professionalism of the associates by using the study of the Salaya Pavilion Hotel Training Center (SPH) in Thailand as a case sample. In the study, staffs with two roles, called associates, were assessed for their job performance and motivation. Employing…

  11. European River Cruises On the Rise Among American Tourists

    Directory of Open Access Journals (Sweden)

    Melinda Jászberényi, Ph.D.

    2014-10-01

    Full Text Available River cruising is one of the most attractive and rapidly developing areas of international tourism. Beyond the beautiful natural environment of the rivers, architectural attractions along the riverside enrich the experience, providing historical and cultural background that deepens tourists’ connections to the city. This article provides an overview of Danube river cruise tourism among American tourist experts. It also showcases Budapest, an increasingly important and internationally recognized port of the Danube and capital of Hungary, as a popular tourist destination.

  12. Practical application of wastewater reuse in tourist resorts.

    Science.gov (United States)

    Antakyali, D; Krampe, J; Steinmetz, H

    2008-01-01

    A medium-scale membrane bioreactor was tested in a large tourist resort on the south-western coast of Turkey with the treated wastewater subsequently being used for irrigational purposes. The wastewater treatment system was designed to eliminate carbonaceous and nitrogenous substances. Treatment efficiency was monitored by means of regular chemical and microbiological analyses. Information was collected on water use at different locations of the hotel. Specific values based on the number of guests were determined. Wastewater streams from kitchen, laundry and rooms were analysed to investigate the various contribution from these points. The social acceptance of the guests concerning the on-site wastewater treatment and reuse in the hotel was analysed using a questionnaire. The investigations indicated that the treated wastewater provides the required chemical and hygienic conditions to satisfy requirement for its reuse in irrigation. The acceptance by guests was encouraging for such applications. IWA Publishing 2008.

  13. TOTAL QUALITY MANAGEMENT AND CONTEMPORARY HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2013-04-01

    Full Text Available Strong competition in the market has caused the development of a new management approach known as Total Quality Management (TQM. Due to importance that quality plays in achieving competitive advantage, the hotel industry started to apply TQM. During the introduction of these systems, hotel companies may use different approaches to suit their own buseiness requirements. In doing so, 'TQM standards' can be used, or various international standards and models of business excellence Malcolm Balridge National Quality Award and European Quality Award.

  14. Klasifikasi Atribut Hotel Penentu Kepuasan Di Midtown Hotel Surabaya

    OpenAIRE

    Prajogo, Liliany; Kusnin, Ronny; Kristanti, Monika

    2017-01-01

    Penelitian ini dilakukan untuk mengetahui klasifikasi atribut kepuasan di Midtown Hotel Surabaya, yaitu hotel chain domestik yang berkembang di Indonesia. Data penelitian diambil dari komentar TripAdvisor sebanyak 132 komentar. Dengan melakukan teknik content analysis, penulis mengelompokan komentar menjadi 16 atribut hotel penentu kepuasan yang dapat dikategorikan menjadi enam kategori, yaitu location, physical hotel setting, value, food, service, dan room. Teknik analisa kuantitatif yang di...

  15. Analyzing solid waste management practices for the hotel industry

    Directory of Open Access Journals (Sweden)

    S.T. Pham Phu

    2018-01-01

    Full Text Available The current study aims to analyze waste characteristics and management practices of the hotel industry in Hoi An, a tourism city in the center of Vietnam. Solid wastes from 120 hotels were sampled, the face-to-face interviews were conducted, and statistical methods were carried out to analyze the data. The results showed that the mean of waste generation rate of the hotels was 2.28 kg/guest/day and strongly correlated to internal influencing factors such as the capacity, the price of the room, garden, and level of restaurant. The differences in waste generation rate of the hotels were proved to be statistically significant. The higher the scale of hotels, the higher the waste generation rate. Moreover, the waste composition of the hotels was identified by 58.5% for biodegradable waste, 25.8% for recyclables and 15.7% for others. The relative differences in the waste composition of the hotels by climate, the features of hotels, and the types of the guest were explained. Whereby, the higher size of the hotels, the higher percentage of biodegradable and less proportion of recyclable waste. Also, this study revealed that the implementation status of waste management practices of the hoteliers initially reaped quite positive achievements with 76% for sorting, 39% for recycling, 29% for reduction, and 0.8% for composting. The rate of waste management practices was proportional to the scale of the hotel. This study provided information on waste management practice of hotel industry and contributed to the overall assessment of municipal solid waste management practices of Hoi An city.

  16. Quantum Hilbert Hotel.

    Science.gov (United States)

    Potoček, Václav; Miatto, Filippo M; Mirhosseini, Mohammad; Magaña-Loaiza, Omar S; Liapis, Andreas C; Oi, Daniel K L; Boyd, Robert W; Jeffers, John

    2015-10-16

    In 1924 David Hilbert conceived a paradoxical tale involving a hotel with an infinite number of rooms to illustrate some aspects of the mathematical notion of "infinity." In continuous-variable quantum mechanics we routinely make use of infinite state spaces: here we show that such a theoretical apparatus can accommodate an analog of Hilbert's hotel paradox. We devise a protocol that, mimicking what happens to the guests of the hotel, maps the amplitudes of an infinite eigenbasis to twice their original quantum number in a coherent and deterministic manner, producing infinitely many unoccupied levels in the process. We demonstrate the feasibility of the protocol by experimentally realizing it on the orbital angular momentum of a paraxial field. This new non-Gaussian operation may be exploited, for example, for enhancing the sensitivity of NOON states, for increasing the capacity of a channel, or for multiplexing multiple channels into a single one.

  17. EVALUATION OF COMPETITION CONDITIONS IN THE HOTEL SECTOR IN ISTANBUL

    Directory of Open Access Journals (Sweden)

    Kazım Ozan ÖZER

    2015-04-01

    Full Text Available The various dimensions of the concept of the competitiveness in service sectors have drawn attention of many researchers. Discipline of business concerns firm, sector and the international dimensions of national level competition. This study focus on explaining the competitiveness of Istanbul Hotel Sector by considering the dynamics connected to the sectoral competitiveness of Tourism. For the analysis, different data collection techniques have been used. As for the secondary data, literature review has been done about Michael Porter’s Five Forces Model that is mostly prefered for this kind of researches. For the primary data, senior managers of hotels in Istanbul Hotel Sector were applied to the interviews and formal interviews. As a result of this study it’s seen that Istanbul Hotel Sector has profitability rates that attract new entrants and the competition conditions are available for new entrants to the Istanbul Hotel Sector.

  18. Renovation of the hotel complex

    OpenAIRE

    DRHA, Aleš

    2012-01-01

    The theme of this work is reconstruction the hotel complex. The theoretical part informs readers about tourism, marketing and how to build a business plan. Analytical part shows the issue of tourism in the region and technical condition of the hotel. In the synthetic part is suggested business plan to hotel reconstruction, marketing mix for tourism and financial plan, that shows operating costs and revenues. The investment could be paid off by the 13th year since the start of the hotel service.

  19. Innovative technologies in business hotels

    Directory of Open Access Journals (Sweden)

    Анастасия Игоревна Сидоренко

    2015-10-01

    Full Text Available The article analyzes the state and prospects of development of the hotel industry sector in Ukraine, aimed at a business audience that is constantly increasing; the need for the development and implementation of innovative technologies in a business hotel, because in the long term they will provide improving the service levels, the occupancy rate of the hotel rooms and competitiveness. An expediency of introducing innovative wireless LED lighting system in the rooms of business hotels is proved

  20. [Deaths in hotels].

    Science.gov (United States)

    Risse, Manfred; Weilbächer, Nadine; Birngruber, Christoph; Verhoff, Marcel A

    2010-01-01

    There are no verified statistics about deaths occurring in hotels, and only a few cases have been described in the literature. A recent case induced us to conduct a systematic search for deaths in hotels in the autopsy reports of the Institute of Legal Medicine in Giessen for the period from 1968 to 2009. This search yielded 22 evaluable cases in which persons had been found dead or had died in hotels. Data evaluated in the study were sex and age of the deceased, reason for the stay in the hotel and cause of death. Among the deaths, 18 were males and 4 females and the average age was 41 and 40 years respectively. 6 of the male guests had died from a natural and 10 from a non-natural cause. In the remaining two cases, the cause of death could not be determined, but as there was no evidence that another party had been involved, the cases were not further investigated. Of the 4 female guests, 3 had died of a natural cause; in one case, the cause of death remained unclear even after morphological and toxicological investigations. Surprisingly, a third of the men were found to be temporarily living in hotels due to social circumstances. This was not true for any of the women. Our retrospective analysis is based on a comparatively small number of deaths in what were mostly hotels in small to medium-sized towns. Interestingly, the gender ratio of 18:4 for deceased men and women was significantly higher than the usual gender ratio of 2:1 found for forensic autopsies. To be able to draw further conclusions, a greater number of cases would have to be analysed, for example by recruiting additional case files from other institutes of legal medicine. This would also open up the option of investigating possible regional variations.

  1. STARTING POINT FOR BRANDING SLAVONIA AS A TOURIST DESTINATION

    Directory of Open Access Journals (Sweden)

    Berislav Bolfek

    2012-12-01

    Full Text Available Branding in tourism is a process that selects a particular destination by its characteristics, thus creating destination identity. The greatest success in this process is achieved by emphasizing authenticity, where Slavonia has great potential. By creating international recognisability of the region, a brand attracts investments and a skilled labour force, thus indirectly having a positive effect on export growth. Values that should draw the attention of both domestic and foreign tourists, i.e. values that are sufficiently attractive to bring tourists, are embedded in the brand. These values should be realistically based. Although Slavonia is an underdeveloped region in terms of tourism, it has a realistic perspective to become a desirable tourist destination. The paper provides analysis of the results of the conducted primary research about the perception that tourists have about Slavonia as a tourist destination. One of the goals was to determine the key components and areas that would be used in the future as a foundation for the definition of a unique brand identity of Slavonia and creation of a desirable tourist environment in this area. Based on the conducted research, clear indicators reflect the opinion of tourists which makes Slavonia unique and attractive, being at the same time elements of its unique brand identity. The results showed that the possible strong driving force of tourism development in Slavonia may include products such as rural tourism, thematic events, special interests (cycling, hiking, fishing and hunting, religious tourism, health and nautical tourism. Another conclusion that was made during the research is that Slavonia should aim at the target population. Thus, segmentation results in several target groups such as tourists with special interests, tourists preferring cultural heritage and other traditional values, nature lovers, recreational athletes and athletes. The aim was to gather data that could be used in the

  2. The Tourist Regionalisation of Dobrudja

    Directory of Open Access Journals (Sweden)

    NICOLAE CIANGĂ

    2006-01-01

    Full Text Available Taking into account tourism types and forms, the features of the natural, social, and of the economic environment, the attractive resources, and the touristic infrastructure, Dobrudja is a region consisting of four areas: the Danube river meadow, the Danube Delta and the Razim-Sinoie lake complex, the South-Dobrudjan seacoast, and the Dobrudjan Tableland. The main features of this touristic region are: diverse and attractive resources favourable for the development of two touristic activity categories characteristic of this region (e.g. ecotourism and agritourism; curative resources favourable for spas and recreational tourism; entertaining opportunities; the highest density of tourist areas in Romania.

  3. The influence of TripAdvisor portal on hotel bussines in Serbia

    Directory of Open Access Journals (Sweden)

    Čačić Krunoslav

    2013-01-01

    Full Text Available Numerous researches have shown the existence of influence of specialized Web 2.0 portals on hotel business. One of most famous portals of that kind is TripAdvisor. The goal of this work is to determine the degree and mode of representation of hotels in Serbia on TripAdvisor portal. The results of the conducted research show that in past years the number of hotels from Serbia represented on this portal has increased significantly. At the end of 2012 there have been registered 3.288 comments which evaluated the service quality of 165 hotels from Serbia. The average vote, on five-degree scale, calculated at the level of all represented hotels at the end of 2012 was 3,92. Considering that Belgrade represents the primarily business, administrative and touristic center of Serbia, on the Belgrade's hotels specimen there has been analyzed the connection between business performances of hotels expressed through indicator TREVPAR and their image on TripAdvisor expressed through average vote determined based on user's comments, as well as in relation with TripAdvisor Popularity Index (TPI. The results show the high degree of correlation between analyzed features on the specimen of Belgrade's hotels, in range of hotels of second (4* and third category (3*. Having in mind the results of conducted research it is obvious that the hotels managers from Serbia should adopt and implement the corresponding procedures of monitoring and adequate reactions on contents on TripAdvisor, considering their influence on behavior of modern consumer in hotels.

  4. Hotel Security Management : Case: Original Sokos Hotel Vaakuna Vaasa

    OpenAIRE

    Koskela, Jere

    2016-01-01

    This thesis studied hotel security management and examined one case hotel more closely on matters of security management. The case hotel in this research was Original Sokos Hotel Vaakuna Vaasa. The aim of the thesis was to find out how security aspects are managed and how they could be developed in the case hotel. This research was conducted to help the case hotel’s security supervisor to develop and improve security. The thesis consists of a theoretical framework and an empirical study. The ...

  5. TOURIST DESTINATION MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Karmen Andrea MEZEI

    2009-12-01

    Full Text Available Tourism development has environmental and social consequences upon local and global communities. The impact of tourism must be kept within certain limits which are set up by sustainable tourism. Meanwhile the viability of the investment must be assured. Tourism development matrix is the tourist destination. Destination management must ensure the balance between economic, social, cultural, and environmental activities. Competitive destination management organization means a harmonious combination between planning, lobby, coordination and marketing (promotion. The recommendation of an integrated meta plan for Romanian balneal spa could be the choice for a successful tourism development.

  6. ROLE OF COLOR TO SUPPORT THE ACHIEVEMENT OF RELAXATION IN BUSSINES HOTEL (CASE STUDIES OF BUSINESS HOTEL IN SEMARANG

    Directory of Open Access Journals (Sweden)

    Adel Issa Elsosan

    2015-12-01

    Full Text Available Semarang sebagai pusat bisnis dan pariwisata di Jawa Tengah memberikan kesempatan bagi investor untuk berinvestasi di Semarang. Akhir-akhir ini bisnis perhotelan di Kota Semarang menunjukkan prospek cerah. Hal ini dapat dilihat dari meningkatnya jumlah wisatawan yang menginap di hotel. Salah satu alasannya adalah banyak kegiatan seperti pertemuan yang diselenggarakan oleh instansi pemerintah, baik lokal maupun nasional, yang diselenggarakan di kota Semarang. Berdasarkan hasil survei awal, sebagian besar hotel di Semarang masih minim fasilitas dan tidak berlaku pentingnya pelaksanaan warna bagi pengunjung. Studi tentang peran warna untuk mencapai relaksasi ini penting karena jika relaksasi mencapai sehingga manusia dapat membuat lebih konsentrasi dan merasa menyegarkan. Tujuan dari penelitian ini adalah: Studi tentang bagaimana warna mempengaruhi dalam penciptaan relaksasi di hotel bisnis di Semarang. Sampel penelitian diarahkan ke hotel menggunakan warna dingin dan hotel warna hangat di Semarang. Metode analisis yang digunakan adalah analisis deskriptif. Berdasarkan hasil dan analisis, kesimpulan dalam penelitian ini adalah: (1 Warna dalam menciptakan relaksasi sangat penting bagi responden dan kedua warna dingin dan warna hangat dapat membuat dan menciptakan relaksasi. (2 Hal-hal yang mempengaruhi pemilihan warna untuk meningkatkan bisnis hotel adalah tujuan untuk tinggal di hotel, pertimbangan ini untuk bekerja dan nilai pribadi seperti liburan, juga relaksasi. [Title: Role of Color to Support The Achievement of Relaxation in Bussines Hotel (Case Studies of Business Hotel in Semarang] Semarang as a business and tourism hub in Central Java provides an opportunity for investors to invest in Semarang. Lately the hospitality business in the city of Semarang show bright prospects. It can be seen from the increasing number of tourists who stay at the hotel. One reason is that many activities such as meetings held by government agencies, both local

  7. El único hotel asociado con summit hotels & resorts en Colombia - Hotel Bogotá Plaza

    Directory of Open Access Journals (Sweden)

    Diana Carolina Rojas

    2008-11-01

    Full Text Available Es importante conocer acerca de la historia del Hotel Bogotá Plaza. Este es el primer hotel del norte de Bogotá. La misión del hotel es permanecer en el corazón de los huéspedes y visitantes, al satisfacer sus deseos con amor, calidez, amabilidad, seguridad y servicio de excelente calidad. Desde 1996 el Bogotá Plaza Hotel ha pertenecido a Summit Hotels & Resorts. Esta es una firma que proporciona al hotel un sistema de reservas por Internet, esta alianza ha generado que el hotel sea reconocido en muchos países del mundo. Summit además se ha establecido como una organización líder en ventas, mercadeo y reservas hoteleras del mundo. Es importante asociarse con compañías destacadas así como lo hizo el Hotel Bogotá Plaza.

  8. Analysis of implementation of energy efficiency labeling of buildings in hotel developments; Analise da aplicacao da etiquetagem de eficiencia energetica de edificacoes em empreendimentos hoteleiros

    Energy Technology Data Exchange (ETDEWEB)

    Santos, Myrthes Marcele Farias dos; Faria, Ricardo Wargas de; Hamada, Luciana; Nascimento, Paulo Roberto Lopes do [Servico Brasileiro de Apoio as Micro e Pequenas Empresas (SEBRAE), Rio de Janeiro, RJ (Brazil). Programa de Energia e Eficiencia Energetica

    2010-07-01

    Most Brazilian constructions have low performance in terms of energy, since they received little attention (or none) concerning the energy efficiency. One of the main aspects observed is the intense use of electric energy for climatization and lighting in order to provide comfortable conditions for the dwellers. In 2009, new perspectives to change this situation emerged, due to an initiative by the Federal Government, that established the necessary regulations for energy efficiency labelling in buildings, and broadened the Brazilian Labelling Program (PBE), which, up until then, encompassed only machinery and equipment. The purpose of this article is to analyze the compliance with the new regulations for energy efficiency of constructions in the hotel sector, where small businesses are predominant, aiming at highlighting the barriers and opportunities connected to the possibilities of labeling. Hotels have been targeted for large investments, since they have become the pillars of Brazil's project to welcome tourists during the 2014 World Cup and the 2016 Olympic Games. Taking into consideration the need to develop specific methodologies for lodging possibilities, in addition to the scarce information on the use of energy in small businesses, this article is part of a series of researches carried out within the framework of the Sebrae/RJ - Procel Agreement. The outcome is a global analysis, from a business point of view, on the use of labels of energy efficiency in hotel buildings, organized upon two perspectives: the external environment (opportunities and threats) and the internal environment (strong and weak points). (author)

  9. Analysis of implementation of energy efficiency labeling of buildings in hotel developments; Analise da aplicacao da etiquetagem de eficiencia energetica de edificacoes em empreendimentos hoteleiros

    Energy Technology Data Exchange (ETDEWEB)

    Santos, Myrthes Marcele Farias dos; Faria, Ricardo Wargas de; Hamada, Luciana; Nascimento, Paulo Roberto Lopes do [Servico Brasileiro de Apoio as Micro e Pequenas Empresas (SEBRAE), Rio de Janeiro, RJ (Brazil). Programa de Energia e Eficiencia Energetica

    2010-07-01

    Most Brazilian constructions have low performance in terms of energy, since they received little attention (or none) concerning the energy efficiency. One of the main aspects observed is the intense use of electric energy for climatization and lighting in order to provide comfortable conditions for the dwellers. In 2009, new perspectives to change this situation emerged, due to an initiative by the Federal Government, that established the necessary regulations for energy efficiency labelling in buildings, and broadened the Brazilian Labelling Program (PBE), which, up until then, encompassed only machinery and equipment. The purpose of this article is to analyze the compliance with the new regulations for energy efficiency of constructions in the hotel sector, where small businesses are predominant, aiming at highlighting the barriers and opportunities connected to the possibilities of labeling. Hotels have been targeted for large investments, since they have become the pillars of Brazil's project to welcome tourists during the 2014 World Cup and the 2016 Olympic Games. Taking into consideration the need to develop specific methodologies for lodging possibilities, in addition to the scarce information on the use of energy in small businesses, this article is part of a series of researches carried out within the framework of the Sebrae/RJ - Procel Agreement. The outcome is a global analysis, from a business point of view, on the use of labels of energy efficiency in hotel buildings, organized upon two perspectives: the external environment (opportunities and threats) and the internal environment (strong and weak points). (author)

  10. Tourist Industry Recovers from World Economic Crisis

    Directory of Open Access Journals (Sweden)

    Anca Gabriela Turtureanu

    2012-02-01

    Full Text Available Tourism has become an important economic engine onthe global point of view , but isextremely localized. Due to geographical distribution and nature of labor intensive activities intourism offers a wide range of employment opportunities for poor and vulnerable groups indeveloping countries, especially but not exclusively, in rural and remote areas. Tourism has sufferedalot during the global economic crisis, there was adecline of 4% of international tourist arrivals in2009, and revenues from international tourism fellby 6% by 2009. To a new report "Euro barometer"survey on the attitudes of Europeans towards tourism emphasized that the tourism industry has passedthe economic crisis confirmed by the indicators. Motivations of travel for 2011 have been totraditional tourist destinations (58%, while 28% wanted to discover new destinations.

  11. Hotel Online Marketing: The Bugibba Hotel, Radisson Blu Resort Malta, St. Julian's, Preluna Hotel & SPA

    OpenAIRE

    Dinh Quynh, Mai

    2013-01-01

    The thesis covers the study of online marketing theory, a very popular trend of marketing nowadays, especially Search Engine Optimization (SEO) and Google Adwords Campaign in the analyses of the online marketing practices of three hotels from different areas and standards in Malta, namely The Bugibba Hotel, Preluna Hotel & SPA and Radisson Blu Resort Malta, St. Julian’s. From the analyses, the thesis aims at suggesting Preluna Hotel & SPA optimal online marketing practices and answering t...

  12. [Industrial waste as indicator of population size: possible utilization in mountain resort tourist stations?].

    Science.gov (United States)

    Olive, F; Rey, S; Zmirou, D

    1998-09-01

    Epidemiological studies, conducted in touristic resorts, often face the difficulty of assessing the size of the referent population. Recently, some population size indicators, have been tested. Among them, the amount of municipal waste seems to be easy and readily accessible. The purpose of the study is to describe how this indicator can be used in touristic mountain resorts. Four touristic resorts were chosen in Isère departement (France): Alpe d'Huez, Deux Alpes, Chamrousse, plateau du Vercors. The evolution of municipal waste over several years was used to compute an individual output level for residents and for tourists. This waste indicator was compared with data on tourists reservations in hotels in the resorts. We found a good fit during touristic seasons in three resorts (Spearman test). For the last one (Chamrousse), the correlation rate was low. We think that the type of tourism is different in this resort with many non residents. This indicator is reliable but needs further validation by sample surveys across several sites and several types of lodging. We propose to estimate the size of the referent population, based on an individual output of 1 kg per person and per day for residents and 0.5 kg per person per day for tourists.

  13. Segmentacija trga in spremembe na področju nizkocenovnih hotelov na mestnih območjih Južnoafriške republike: Market segmentation and the changing budget hotel industry in urban South Africa:

    OpenAIRE

    Rogerson, Jayne M.

    2013-01-01

    Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country's re-entry into the global tourism ec...

  14. THE OWNERSHIP STRUCTURE AS A CORPORATE GOVERNANCE MECHANISM IN SERBIAN HOTELS

    Directory of Open Access Journals (Sweden)

    Pero Petrovic

    2010-06-01

    Full Text Available This article analyses the development in Serbien tourism sector during the last decade. The article is focused on the ownership structure and company performance in the light of corporate governance theory and the actuel privatisation process. Previous research has proven that Serbien state is a poor and pasive owner,whereas private owners and amployees are more active and more interested in their company’s economic performance. This article shows that the transition to private ownership in the Serbian hotels sector has not been finished. Consequently, state-owned and investment funds remain important owners of Serbien hotels. The financial performance of hotel companies is below average in the economy and can be correlated with the current ownership structure. Since the current ownership structure has a negative impact on the hotel sector competitiveness, an ownership change is needed to boost the sector’s competitivensess and the competitivensess of Serbia as tourist destination.

  15. Study of tourists exposure rate in Mahallat hot Spring Region

    International Nuclear Information System (INIS)

    Tavakoli, H. M.B.; Fallah, M.G.; Ghiasinejad, M.

    2006-01-01

    Introduction: High level radiation areas have been recognized on various parts of the earth. Some of these areas include: Brasilia, India, and Iran. Mahallat hot spring region in the central part of Iran is also one of these areas. Study of exposure in these areas could be helpful in investigating the effects of ionizing radiation. Materials and Methods: In addition to several seasonal springs, Mahallat hot spring region contains five permanent springs named: Soleimani, Shafa, Dombe, Romatism and Sauda. Internal exposure (due to inhalation of radon gas and drinking water) and external exposure (due to cosmic rays and radioactive elements in the ground) to the tourists was studied. Used materials and apparatus include: RSS -112 ionizing chamber for environmental gamma rays exposure measurement, highly pure germanium detector for measuring radioactive elements in the ground, liquid scintillation counter for measuring 222 Rn gas concentration in water samples, Bubbler chamber and Locus cells for Rn concentration measurements (Emanation method) and Alfa guard detector for 226 Ra concentration measurements. Conclusions and Discussion: A total of 270 visitors are included in this study. Considering residual durations of the studied group in open and closed environment of bathrooms, hotel and inn rooms, obtained annual external effective dose is 75.4±8.7μSv and 138.3±11.8μSv for natives and travelers respectively. EEC coefficients has been used for calculating annual internal effective dose due to radon gas inhalation. Annual internal effective dose, in this path, is 0.9 and 2.1 mSv in open and closed environment for native and visitors respectively. Annual internal effective dose due to drinking water, is 0.43 and 0.09μSv for natives people and travelers, respectively. Measurements show that more than 90% of the received dose in the studied groups is due to radon gas inhalation. External and internal dose summation is 0.98 mSv for natives and 2.2 mSv for for

  16. Study of tourists exposure rate in Mahallat hot Spring Region

    Energy Technology Data Exchange (ETDEWEB)

    Tavakoli, H. M.B. [Isfahan Univ. of Medical Sciences, Isfahan (Iran, Islamic Republic of); Fallah, M.G. [Isfahan University of Medical Sciences (Iran, Islamic Republic of); Ghiasinejad, M. [Iran Atomic Energy Organization, Tehran (Iran, Islamic Republic of)

    2006-07-01

    Introduction: High level radiation areas have been recognized on various parts of the earth. Some of these areas include: Brasilia, India, and Iran. Mahallat hot spring region in the central part of Iran is also one of these areas. Study of exposure in these areas could be helpful in investigating the effects of ionizing radiation. Materials and Methods: In addition to several seasonal springs, Mahallat hot spring region contains five permanent springs named: Soleimani, Shafa, Dombe, Romatism and Sauda. Internal exposure (due to inhalation of radon gas and drinking water) and external exposure (due to cosmic rays and radioactive elements in the ground) to the tourists was studied. Used materials and apparatus include: RSS -112 ionizing chamber for environmental gamma rays exposure measurement, highly pure germanium detector for measuring radioactive elements in the ground, liquid scintillation counter for measuring {sup 222}Rn gas concentration in water samples, Bubbler chamber and Locus cells for Rn concentration measurements (Emanation method) and Alfa guard detector for {sup 226}Ra concentration measurements. Conclusions and Discussion: A total of 270 visitors are included in this study. Considering residual durations of the studied group in open and closed environment of bathrooms, hotel and inn rooms, obtained annual external effective dose is 75.4{+-}8.7{mu}Sv and 138.3{+-}11.8{mu}Sv for natives and travelers respectively. EEC coefficients has been used for calculating annual internal effective dose due to radon gas inhalation. Annual internal effective dose, in this path, is 0.9 and 2.1 mSv in open and closed environment for native and visitors respectively. Annual internal effective dose due to drinking water, is 0.43 and 0.09{mu}Sv for natives people and travelers, respectively. Measurements show that more than 90% of the received dose in the studied groups is due to radon gas inhalation. External and internal dose summation is 0.98 mSv for natives and 2

  17. Plano del Hotel Reforma.

    OpenAIRE

    Guillermo Zamora

    2015-01-01

    Hotel Reforma- México Suite Presidentielle (8e. et 9e. étage) A. Living-room B. Salle á manger C. Office D. Domestique Plantas suite presidencial Corte en el eje Planta Alta en 7° piso tipo Planta Baja en 6° piso tipo

  18. Et dansk hotell

    DEFF Research Database (Denmark)

    Baca, Susan; Busck, Ole Gunni

    Rapporten præsenterer resultatet af en undersøgelse af, hvorledes et hotel i Nordjylland fungerer som arbejdsplads for indvandrere af overvejende ikke-vestlig oprindelse. Der fokuseres på i hvilket omfang og gennem hvilke mekanismer arbejdsmiljjøet i bred forstand, herunder forhold i ledelsen...

  19. Grote Hotels in Amsterdam

    NARCIS (Netherlands)

    Vermeer, G.

    2014-01-01

    De reiziger die Amsterdam binnenkomt via het Centraal Station ziet rechts van het Damrak meteen een beknopte geschiedenis van de hotelbouw in Amsterdam. Op de hoek, om twee kleinere huisjes heen, staat het oudste deel van het Victoriahotel (nu Victoria Plaza Hotel), dat in 1890 zijn deuren opende.

  20. Aarauerhof Hotel – Suiza

    Directory of Open Access Journals (Sweden)

    Dahinden, J.

    1975-05-01

    Full Text Available The hotel consists of basement, ground floor, first floor and other blocks of different heights, in which there is a total of 80 beds. So as to take advantage of the proximity to the railway station, in front of which the hotel is situated, the gastronomy section has been planned on the ground floor. On the first floor are the living rooms and conference rooms and the main one contains the fashion shops that extend over three floors. The first basement has a discotec; and in the second are situated the storage rooms and the installations of the building. The hotel is further completed by two storeys of subterranean parking space, situated below the square in front of the railway station.Está compuesto por sótanos, planta baja, planta primera y cuerpos elevados de distintas alturas, en los que se distribuyen un total de 80 camas. Para aprovechar la proximidad de la estación de ferrocarril, en cuya plaza se halla este hotel, se ha colocado la sección de gastronomía en la planta baja. En el primer nivel se encuentran las salas de estar y de reunión, y el principal aloja las tiendas de modas, que ocupan tres alturas. El primer sótano contiene una discoteca; y en el segundo se distribuyen los almacenes e instalaciones del edificio. El hotel se completa con dos plantas de aparcamiento subterráneo situadas bajo la plaza de la estación.

  1. Optimized MBR for greywater reuse systems in hotel facilities.

    Science.gov (United States)

    Atanasova, Natasa; Dalmau, Montserrat; Comas, Joaquim; Poch, Manel; Rodriguez-Roda, Ignasi; Buttiglieri, Gianluigi

    2017-05-15

    Greywater is an important alternative water source, particularly in semi-arid, touristic areas, where the biggest water demand is usually in the dry period. By using this source wisely, tourist facilities can substantially reduce the pressure to scarce water resources. In densely urbanized touristic areas, where space has high value, compact solutions such as MBR based greywater reuse systems appear very appropriate. This research focuses on technical and economical evaluation of such solution by implementing a pilot MBR to a hotel with separated grey water. The pilot was operated for 6 months, with thorough characterisation of the GW performed, its operation was monitored and its energy consumption was optimized by applying a control system for the air scour. Based on the pilot operation a design and economic model was set to estimate the feasibility (CAPEX, OPEX, payback period of investment) of appropriate scales of MBR based GW systems, including separation of GW, MBR technology, clean water storage and disinfection. The model takes into account water and energy prices in Spain and a planning period of 20 years. The results demonstrated an excellent performance in terms of effluent quality, while the energy demand for air-scour was reduced by up to 35.2%, compared to the manufacturer recommendations. Economical evaluation of the entire MBR based GW reuse system shows its feasibility for sizes already at 5 m 3 /day (60 PE). The payback period of the investment for hotels like the demonstration hotel, treating 30 m 3 /day is 3 years. Copyright © 2017 Elsevier Ltd. All rights reserved.

  2. Corporate Diversification and Firm Performance: Evidence from Asian Hotel Industry

    Directory of Open Access Journals (Sweden)

    Ooi Chai-Aun

    2014-01-01

    Full Text Available The unstable environment of hotel industry which is driven by the fluctuation of tourism demand has motivated this study to look into the best diversification strategy for firm performance betterment. 42 hotel firms are investigated across 4 Asian economies, from year 2001 to 2012. Our results suggest that unrelated industrial diversification is the only alternative to improve hotel firm performance. Unrelated international diversification instead has a significant negative effect towards firm performance. Our results further show that board of directors implies a significant link to the relationship between diversification and firm performance, only in a crisis period.

  3. Analyzing solid waste management practices for the hotel industry

    OpenAIRE

    S.T. Pham Phu; M.G. Hoang; T. Fujiwara

    2018-01-01

    The current study aims to analyze waste characteristics and management practices of the hotel industry in Hoi An, a tourism city in the center of Vietnam. Solid wastes from 120 hotels were sampled, the face-to-face interviews were conducted, and statistical methods were carried out to analyze the data. The results showed that the mean of waste generation rate of the hotels was 2.28 kg/guest/day and strongly correlated to internal influencing factors such as the capacity, the price of the room...

  4. Private actions in the construction of a tourist destination. Boutique accommodation in Purmamarca, province of Jujuy, Argentina

    Directory of Open Access Journals (Sweden)

    Tania Porcaro

    2014-09-01

    Full Text Available Purmamarca, a small town located in Quebrada de Humahuaca (World Heritage, UNESCO, 2003, province of Jujuy, suffered a great transformation since the last years of the 20th century. This process is the result of touristic promotion within de province and private actions, both at regional and national scale, turning this town of about 500 inhabitants, into one of the main development poles of this activity. Even though Purmamarca still has a small stable population, its profile has completely changed, from low productivity peasant agriculture to a recreation and rest center for high level society from the largest cities in the country. This paper belongs to a series of studies published by its authors, who are interested in analysing material and cultural transformations of Purmamarca and Quebrada de Humahuaca, focusing on touristic processes. The objective of this article is to describe the development of new accommodation that influenced in the transformation of Purmamarca and to analyse their links to some of the new international tendencies in accommodation. In order to reach that goal, the characteristics and evolution of Purmamarca’s accommodation were studied, through the use of various sources, such as accommodation and tourism authorities websites, touristic brochures, information collected through local surveys and interviews, statistic information and bibliographic resources. The results of this research indicate that the growth in the amount of accommodation, since the beginning of 2000, is high for this small town. These accommodations are characterized by little capacity, personalized attention, exclusive services, and are directed to a select audience, many of them being identified as boutique hotels. These accommodations make their mark in Purmamarca and participate in the transformation processes of this town.

  5. Enhancing Georgetown’s Heritage Boutique Hotel Marketing Strategies: The Case of 1881 Chong Tian Cultural Hotel, Malaysia

    Directory of Open Access Journals (Sweden)

    Noor N Kader Ali

    2015-09-01

    Dynasty traditions at airports and hotels can be a real experience for the growing tourists from Japan, Australia, UK and Middle East.

  6. Food for tourists

    DEFF Research Database (Denmark)

    Hjalager, Anne-Mette; Corigliano, Magda Antolioli

    Eating is a physical necessity, but catering services and food image are also very important ingredients of cultural tourism. Food and tourism are increasingly being combined, e.g. in agri-tourism, wine tours and the sale of food products as souvenirs. However, as this paper illustrates......, the development and standards of food for tourists are determined not by tourism policies, but by national economic, agricultural and food policies. A comparison between Denmark and Italy illustrates core elements in food cultures. Particularly in Denmark, food production is a major economic activity......, and the power of the agricultural and food processing industries has in many cases severely compromised the quality image. In Italy, on the other hand, food policies and traditions, which give a high priority to freshness, allow consumers to stay in control of food quality to a much larger extent than...

  7. Indoor radon levels in selected hot spring hotels in Guangdong, China

    Energy Technology Data Exchange (ETDEWEB)

    Song Gang [Guangzhou Institute of Geochemistry, Chinese Academy of Science, Guangzhou 510640 (China); Zhang Boyou [Guangzhou Institute of Geochemistry, Chinese Academy of Science, Guangzhou 510640 (China); Wang Xinming [Guangzhou Institute of Geochemistry, Chinese Academy of Science, Guangzhou 510640 (China)]. E-mail: wangxm@gig.ac.cn; Gong Jingping [Guangzhou Institute of Geochemistry, Chinese Academy of Science, Guangzhou 510640 (China); Chan, Daniel [Department of Building Services Engineering, Hong Kong Polytechnic University, Hong Kong (China); Bernett, John [Department of Building Services Engineering, Hong Kong Polytechnic University, Hong Kong (China); Lee, S.C. [Department of Civil and Structural Engineering, Hong Kong Polytechnic University, Hong Kong (China)

    2005-03-01

    Guangdong is one of the provinces that have most hot springs in China, and many hotels have been set up near hot springs, with spring water introduced into the bath inside each hotel room for hot spring bathing to attract tourists. In the present study, we measured radon in indoor and outdoor air, as well as in hot spring waters, in four hot spring hotels in Guangdong by using NR-667A (III) continuous radon detector. Radon concentrations ranged 53.4-292.5 Bq L{sup -1} in the hot spring water and 17.2-190.9 Bq m{sup -3} in outdoor air. Soil gas intrusion, indoor hot spring water use and inefficient ventilation all contributed to the elevated indoor radon levels in the hotel rooms. From the variation of radon levels in closed unoccupied hotel rooms, soil gas intrusion was found to be a very important source of indoor radon in hotel rooms with floors in contact with soils. When there was spring water bathing in the bathes, average radon levels were 10.9-813% higher in the hotel rooms and 13.8-489% higher in bathes compared to their corresponding average levels when there was no spring water use. Spring water use in the hotel rooms had radon transfer coefficients from 1.6x10{sup -4} to 5.0x10{sup -3}. Radon in some hotel rooms maintained in concentrations much higher than guideline levels might thus have potential health risks to the hotel workers, and technical and management measures should be taken to lower their exposure of radon through inhalation.

  8. Indoor radon levels in selected hot spring hotels in Guangdong, China.

    Science.gov (United States)

    Song, Gang; Zhang, Boyou; Wang, Xinming; Gong, Jingping; Chan, Daniel; Bernett, John; Lee, S C

    2005-03-01

    Guangdong is one of the provinces that have most hot springs in China, and many hotels have been set up near hot springs, with spring water introduced into the bath inside each hotel room for hot spring bathing to attract tourists. In the present study, we measured radon in indoor and outdoor air, as well as in hot spring waters, in four hot spring hotels in Guangdong by using NR-667A (III) continuous radon detector. Radon concentrations ranged 53.4-292.5 Bq L(-1) in the hot spring water and 17.2-190.9 Bq m(-3) in outdoor air. Soil gas intrusion, indoor hot spring water use and inefficient ventilation all contributed to the elevated indoor radon levels in the hotel rooms. From the variation of radon levels in closed unoccupied hotel rooms, soil gas intrusion was found to be a very important source of indoor radon in hotel rooms with floors in contact with soils. When there was spring water bathing in the bathes, average radon levels were 10.9-813% higher in the hotel rooms and 13.8-489% higher in bathes compared to their corresponding average levels when there was no spring water use. Spring water use in the hotel rooms had radon transfer coefficients from 1.6x10(-4) to 5.0x10(-3). Radon in some hotel rooms maintained in concentrations much higher than guideline levels might thus have potential health risks to the hotel workers, and technical and management measures should be taken to lower their exposure of radon through inhalation.

  9. Indoor radon levels in selected hot spring hotels in Guangdong, China

    International Nuclear Information System (INIS)

    Song Gang; Zhang Boyou; Wang Xinming; Gong Jingping; Chan, Daniel; Bernett, John; Lee, S.C.

    2005-01-01

    Guangdong is one of the provinces that have most hot springs in China, and many hotels have been set up near hot springs, with spring water introduced into the bath inside each hotel room for hot spring bathing to attract tourists. In the present study, we measured radon in indoor and outdoor air, as well as in hot spring waters, in four hot spring hotels in Guangdong by using NR-667A (III) continuous radon detector. Radon concentrations ranged 53.4-292.5 Bq L -1 in the hot spring water and 17.2-190.9 Bq m -3 in outdoor air. Soil gas intrusion, indoor hot spring water use and inefficient ventilation all contributed to the elevated indoor radon levels in the hotel rooms. From the variation of radon levels in closed unoccupied hotel rooms, soil gas intrusion was found to be a very important source of indoor radon in hotel rooms with floors in contact with soils. When there was spring water bathing in the bathes, average radon levels were 10.9-813% higher in the hotel rooms and 13.8-489% higher in bathes compared to their corresponding average levels when there was no spring water use. Spring water use in the hotel rooms had radon transfer coefficients from 1.6x10 -4 to 5.0x10 -3 . Radon in some hotel rooms maintained in concentrations much higher than guideline levels might thus have potential health risks to the hotel workers, and technical and management measures should be taken to lower their exposure of radon through inhalation

  10. ALASAN DAN HAMBATAN PENYAJIAN BUAH LOKAL DALAM OPERASIONAL HOTEL BERBINTANG DI SANUR

    Directory of Open Access Journals (Sweden)

    I Gusti Agung Diah Adelianie

    2015-09-01

    Full Text Available Indonesian tourism development is strongly supported by awide range of sectors one of which being the agricultural asa supplier of local fruits which become tourist consumptionprocessed into foods and beverages that have high sales value.This article discusses the dominant type of local fruits served inoperations of five-star hotels in Sanur tourism area, the reasonfor the hotel to serve local fruits, and the obstacles experiencedin serving them. The study used mix marketing theory andthe theory of consumer decision-making attitude. The studywas conducted by purposive sampling method with the studysites of seven star hotels in Sanur. Data were collected throughobservation, interviews, and by distributing 80 questionnairesfilled out by the hotels. The study reveals that the dominantfruits served in hotel operations are fruits that did not dependon the season and are selected based on factors including ofquality, continuity, price, serving variation, and policy wherethe dominant factor of this study was that of quality. This studyconcludes that there is a need for the cooperation betweenfarmers, suppliers, hotels and the government in maximizingthe absorption of local fruits at five-star hotels in Sanur.

  11. Integration of art and culture to develop the hotel business in North-eastern Thailand

    Directory of Open Access Journals (Sweden)

    Supaporn Sereerat

    2015-08-01

    Full Text Available This qualitative investigation had three research aims: 1 To study the history and background of the hotel industry in Isan; 2 To study the current situation and problems with using art in order to develop the tourism industry in Thailand; 3 To study the integration of art and culture to develop the hotel business in North-eastern Thailand. Nine hotels were selected from four provinces in North-eastern Thailand as the research population and the research sample was composed of 86 individuals. Tools used for data collection were survey, observation, interview, focus group discussion and workshop. Results show that hoteliers in North-eastern Thailand developed their businesses as a reaction to the economic crisis and failing trade. To attract more tourists to the region, hotel managers integrated traditional Thai art to their businesses, especially local Isan art. This investigation of nine hotels in Isan identified nine areas in which art has been integrated into hotel businesses. These are paintings, sculptures, architecture, literature, music and dance , the four Buddhist necessities of life (food, accommodation, clothing and medicine, beliefs, customs and ceremonies. By integrating elements of each of these categories into their hotels, business owners and managers have been able to generate extra trade.

  12. Integration of art and culture to develop the hotel business in North-eastern Thailand

    Directory of Open Access Journals (Sweden)

    Supaporn Sereerat

    2015-08-01

    Full Text Available This qualitative investigation had three research aims: 1 To study the history and background of the hotel industry in Isan; 2 To study the current situation and problems with using art in order to develop the tourism industry in Thailand; 3 To study the integration of art and culture to develop the hotel business in North-eastern Thailand. Nine hotels were selected from four provinces in North-eastern Thailand as the research population and the research sample was composed of 86 individuals. Tools used for data collection were survey, observation, interview, focus group discussion and workshop. Results show that hoteliers in North-eastern Thailand developed their businesses as a reaction to the economic crisis and failing trade. To attract more tourists to the region, hotel managers integrated traditional Thai art to their businesses, especially local Isan art. This investigation of nine hotels in Isan identified nine areas in which art has been integrated into hotel businesses. These are paintings, sculptures, architecture, literature, music and dance , the four Buddhist necessities of life (food, accommodation, clothing and medicine, beliefs, customs and ceremonies. By integrating elements of each of these categories into their hotels, business owners and managers have been able to generate extra trade

  13. THE TOURIST PERCEPTION OF THE HOSPITALITY INDUSTRY: ROMANIA VERSUS EUROPEAN UNION

    Directory of Open Access Journals (Sweden)

    Pârjol Florentina

    2010-07-01

    Full Text Available Automatically when we talk about tourism, tourism industry and hospitality industry we refer to the term also increasingly mentioned. Through this work we describe the hotel, restaurant business and other travel related activity services, which since 2008 have been continuously developed and represent a source of benefit to the economy of any country. The paper aims to assess the perception of tourists based on a questionnaire about the quality of hospitality services in Romania compared to European Union countries.

  14. An exploratory study of work-family conflicts and enrichment of front-line hotel employees in the Philippines

    OpenAIRE

    Nabong, Tristan Kirby Mansueto

    2012-01-01

    Master's thesis in International hotel and tourism management The study aims to explore and identify the front-line hotel employees’ issues and perceptions of work-life balance in the Philippine context. The respondents were front-line hotel personnel assigned to various departments of selected top luxury hotels in the Philippines. Self-administered questionnaires were used to collect the data. Factor analysis discovered five factors: (1) time-based conflict; (2) strain-based conflict; (3...

  15. A framework for successful hotel developments

    Directory of Open Access Journals (Sweden)

    Chris E Cloete

    2013-04-01

    Various critical success factors for hotel development are identified in this article, and incorporated into a hotel property development framework, establishing a practical ‘road map’ for successful hotel developments. The validity of the proposed hotel property development framework has been assessed by intensive direct interviews with hotel development professionals.

  16. The Impact of International Tourism on the Economic Development and the Image of an Individual Country

    Directory of Open Access Journals (Sweden)

    Yevtushenko Viktoriia А.

    2017-06-01

    Full Text Available The aim of the paper is to study the dynamics of economic indicators of international tourism, the main problems, trends and prospects of the industry development in the world market and an individual country, the role of the country’s image and its impact of on the creation of a competitive tourist product. There considered the dynamics of statistical indicators of the international tourism structure, in particular the tourist flow, contribution to the world GDP and employment, and national economies. The analysis of the status of the tourist industry of Ukraine in the context of the main economic indicators and hotel infrastructure is conducted using the example of Kharkov region. The role of the image and its influence on the competitiveness of the national tourist product is revealed. On the basis of correlation analysis, forecast models for a number of indicators are created. The present trends in the development of the tourist industry of Ukraine are identified and recommendations on improving its competitiveness are given.

  17. A study of hotel website design performance and usability

    OpenAIRE

    Gugenishvili, Ilia

    2015-01-01

    Master's thesis in International hotel and tourism management Research has shown the importance of the Internet technology in travel planning and decision making processes. For many hotels, therefore, the corporate website has emerged as the main tool for inter-organizational and intra-organizational information exchange, as well as for sales and promotion activities. However, having a web presence is not enough for the organization to meet or exceed visitor’s expectations and convert the ...

  18. Analysis of the quality of service of small and medium size hotel companies in Bucaramanga and its metropolitan area

    Directory of Open Access Journals (Sweden)

    Carolina Monsalve Castro

    2015-12-01

    Full Text Available In recent years, the hotel industry has been facing an increment of travelers willing to enjoy better conditions in tourist destinations. The demanding changes in tourist preferences, and the increasing range of offers that they find to meet their needs, has made the hotel industry to focus its attention to service. Therefore, in this document, the principles that impact the evaluation of a quality service are analyzed. This research takes a sample of 384 small and medium size hotel companies’ guests. A Likert type questionnaire is applied. Its evaluation is conducted through SPSS software through bivariate analysis. In the results, influential aspects were identified such as: encouraging customer loyalty, special offers, innovation, premises and equipment, human talent training, among others.

  19. Impact of Climate on Tourist Demand

    International Nuclear Information System (INIS)

    Lise, W.; Tol, R.S.J.

    2001-06-01

    Tourism, being volatile and situation-specific, is responsive to climate change. A cross section analysis is conducted on destinations of OECD tourists and a factor and regression analysis on holiday activities of Dutch tourists, to find optimal temperatures at travel destination for different tourists and different tourist activities. Globally, OECD tourists prefer a temperature of 21C (average of the hottest month of the year) at their choice of holiday destination. This indicates that, under a scenario of gradual warming, tourists would spend their holidays in different places than they currently do. The factor and regression analysis suggests that preferences for climates at tourist destinations differ among age and income groups

  20. The accidental (acoustical) tourist

    Science.gov (United States)

    Van Kirk, Wayne

    2002-11-01

    The acoustical phenomenon observed at an ancient temple in the Great Ball Court at Chichen Itza was described as ''little short of amazing--an ancient whispering gallery'' by Silvanus G. Morley, leader of the Carnegie Institute's archaeological team that excavated and restored these structures in the 1920s. Since then, many others have experienced the extraordinary acoustics at Chichen Itza and other Maya sites. Despite these reports, archaeologists and acousticians have until recently shown little interest in understanding these phenomena. After experiencing Chichen Itza's remarkable acoustics as a tourist in 1994, the author commenced collecting and disseminating information about acoustical phenomena there and at other Mayan sites, hoping to stimulate interest among archaeologists and acousticians. Were these designs accidental or intentional? If intentional, how was the knowledge obtained? How were acoustical features used? This paper highlights the author's collection of anecdotal reports of mysterious Mayan acoustics (http://http://www.ianlawton.com/pa1.htm), recommended reading for scientists and engineers who wish to pursue this fascinating study. Also recounted are some of the reactions of archaeologists-ranging from curious, helpful, and insightful to humorous and appalling--to outsiders' efforts to bring serious scientific attention to the new field of acoustical archaeology.

  1. ROMANIAN STUDENTS AS CULTURAL TOURISTS

    OpenAIRE

    ALEXANDRA ZBUCHEA; MIHAELA DINU

    2010-01-01

    Students could be important clients for travel agents since they do not have strong family - or even professional - responsibilities, they are more flexible in terms of the available time, they are more dynamic and eager for new experiences. Still, travel agents seem not to target them so much, probably considering that they prefer selforganized travels. In order to attract this special segment of tourists, more exploration is needed, to develop the profile of students as tourists, to uncover...

  2. GREEN HOTEL SEBAGAI DAYA SAING SUATU DESTINASI

    OpenAIRE

    Sinangjoyo, Nikasius Jonet

    2015-01-01

    The goal of the research is describing the green hotel application program of the hotel industries in Yogyakarta, creation of competitiveness in tourism destination. Subject of the research is whole member of Indonesia Hotel & Restaurant Association, (PHRI) Yogyakarta, which classified as four and five star hotel, and have an environment document or green hotel certificate. This study is a descriptive qualitative research. The research shows that the green hotels standard application in Yogya...

  3. Lifestyle hotels: New paradigm of modern hotel industry

    Directory of Open Access Journals (Sweden)

    Kosar Ljiljana

    2014-01-01

    Full Text Available The practice of modern hotel industry introduced to professional community the term 'lifestyle' hotel. The paper deals with the essential meaning of this term. This raises the question of the difference between the lifestyle and boutique hotels which are in practice often identified. The paper aims to resolve the basic dilemma - whether lifestyle hotel can be treated as a special type of hotel, or all types of hotels under certain conditions can fit into a group called 'lifestyle'. Closer defining of the term 'lifestyle' is a starting point for further discussion. This paper makes an attempt to overcome the uncritical use of the term 'lifestyle' in tourism and hospitality practice. Providing a clearer definition is necessary to establish standards for the typology of lifestyle hotels. These standards are primarily based on the criteria of market segmentation. Among them, psychographic criteria occupy a special place. To make lifestyle hotel more than a promotional slogan, it is necessary to confirm its market position. This means identifying specific target groups differentiated according to the main features of the lifestyle.

  4. HILL STATION TOURIST SATISFACTION IN UDHAGAMANDALAM

    OpenAIRE

    Dr. B. Mythili; K. Jayaprakash

    2017-01-01

    The present study is undertaken to explore the satisfaction of tourist to visiting Udhagamandalam. The objective of this study was to offer an integrated approach to understanding tourist satisfaction by examining the causal relationships among the components of tourism product and overall tourist satisfaction of tourist. The research was conducted with 200 tourists visiting Udhagamandalam. The collected data have been analyzed with the help of percentage analysis and descriptive statistics. ...

  5. Evaluation of the Environmental Health Conditions of Qom Hotels & Inns

    Directory of Open Access Journals (Sweden)

    B. Farzinnia

    2009-02-01

    Full Text Available Background and ObjectivesTourism is one of the three major global industries with 4 percent annual economic growth. Qom with roughly 17 million tourists in 2005 was the second religious tourism center in Iran. This study was designed to determine the environmental health criteria of Qom hotels and inns in 2007.MethodsThis descriptive - cross sectional study was carried out based on a standard check list of substance of edible, drinkable, cosmetic and hygienic products law from ministry of health and medical sciences. The checklist included 73 questions which were completed by face to face interviews and sanitary inspections. After analyzing the results of each residential center, the questionnaires were classified into three categories: hygienic (over 80 score, sanitary (40-79 and unacceptable centers (less than 40. The data were presented and analyzed by descriptive and analytical statistical methods such as X 2 and Fisher exact test.ResultsThe percentages of hygienic, sanitary and unacceptable conditions of hotels and inns were 35.5, 54.8 and 9.7, respectively. There was a direct relationship between academic degree of residential managers and the validity of employees health card (P=0.042 ConclusionBased on this the research, the environmental status of Qom hotels and inns was in relatively desirable conditions. Residential places with unacceptable condition were almost located in the old region of the city (e.g. around the Holly Shrine. Due to the structural failures, architectural problems and tremendous cost for repairs, it’s better that their activities be stopped and banned by government. With regard to the high percentage of hotels with sanitary conditions, at least improvements in health conditions accompanied by training and supervision are recommended. Keywords: Environmental Health; Environment and Public Health; Hotel; Inn; Qom, Iran.

  6. A CROSS-CULTURAL COMPARISON OF TOURISTS’ PERCEPTIONS OF HOTEL LOBBIES

    Directory of Open Access Journals (Sweden)

    Emine Köseoglu

    2012-11-01

    Full Text Available This study examines cultural differences in the perception of hotel lobbies. It aims to determine the differences/similarities within spatial preferences in hotel lobbies by focusing on three aspects of space: physical appearance, configuration, and usage and privacy arrangements. To measure the differences, a survey is conducted in Sultanahmet, Istanbul with tourists within two focus groups from Asian and European countries (n= 30 each. They are asked to rate their agreement with each statement about the spatial features on a 5-point Likert scale. As a result, both differences and similarities in the perception of the tourists from different cultures are found. It can be noted that there are statistically significant differences between the two groups in terms of configurational features and usage and privacy arrangement of lobbies. The results provide designers some data to create a space for similar user profiles.

  7. Tourism in Tomorrow's World, 23‐24 February 2014, Renaissance City Center Hotel Doha, Qatar

    Directory of Open Access Journals (Sweden)

    Jeroen Oskam

    2015-03-01

    Full Text Available Purpose – The conference was dedicated to global changes in tourism and to their specific impact in the Gulf Corporation Council (GCC region. The purpose of this paper is to summarize the discussions at the conference. Design/methodology/approach – Summary and highlights of the conference papers. Findings – This report summarizes the findings and recommendations discussed at the international “Tourism in Tomorrow's World” conference that took place in Doha, February 2014. The conference depicted global trends and developments to zoom in on specific opportunities for tourism development in the GCC area. In view of major events planned in the host country, event legacies were included as a special topic. Conference sessions were dedicated to investments in tourist attractions and hotels, the relation between education and industry and to cultural heritage and tourism. As a result of the conference strong opportunities for tourism development in Qatar and other GCC members were identified. Originality/value – This has been the first international conference on long-term tourism strategies in the GCC area. The underlying motivation was the growing awareness in the GCC area of the need for economic diversification and reduction of oil dependence. The conference coincided with the launch of the Qatar National Tourism Sector Strategy 2030.

  8. Quality Service Standard of Food and Beverage Service Staff in Hotel

    OpenAIRE

    Thanasit Suksutdhi

    2014-01-01

    This survey research aims to study the standard of service quality of food and beverage service staffs in hotel business by studying the service standard of three sample hotels, Siam Kempinski Hotel Bangkok, Four Seasons Resort Chiang Mai, and Banyan Tree Phuket. In order to find the international service standard of food and beverage service, triangular research, i.e. quantitative, qualitative, and survey were employed. In this research, questionnaires and in-depth interview were used for ge...

  9. The impact of hotel interiors on customer’s loyalty intentions

    OpenAIRE

    Khanau, Andrei

    2015-01-01

    Master's thesis in International hotel and tourism management Purpose – The purpose of this master thesis is to examine the role of hotel interiors which are perceived by five atmospheric elements of color, lighting, layout, style, and furnishings on customer’s loyalty intentions under the two types of service quality: high and low. Previous research indicates that atmospheric elements, which comprise the perception of physical environment of the hotel, impact on overall guest’s perception...

  10. A Marketing approach on how continuous processes improvement can contribute to hotel business Organic Growth

    OpenAIRE

    Ioana-Simona IVASCIUC; Gheorghe EPURAN

    2015-01-01

    Generating sustainable growth and profits is like finding a unicorn for most managers. Organic growth should be considered as an alternative for long-term growth in the hotel business. Designing the service process to deliver what customers expect from the hotel offer is a crucial component of encounter marketing. Hotels need to embrace the changes and ensure that their internal processes are aligned not just to current trends, but also to the expected future changes. Keeping u...

  11. Analisis Faktor-Faktor Yang Mempengaruhi Konsumen Dalam Memutuskan Untuk Menginap Di Green Hotel Di Surabaya

    OpenAIRE

    Loppies, Alfredo Karsten; Nugroho, Steven Adi; Jokom, Regina

    2016-01-01

    Penelitian ini dilakukan untuk mengetahui faktor – faktor yang mempengaruhi konsumen dalam memutuskan untuk menginap di green hotel di Surabaya. Populasi adalah seluruh konsumen yang pernah menginap di hotel yang tergolong green hotel di Surabaya minimal sekali dalam kurun waktu 6 bulan terakhir dengan sampel penelitian berjumlah 168 responden. Teknik analisa yang digunakan dalam penelitian ini adalah analisa faktor untuk mereduksi sejumlah faktor internal dan eksternal yang mempengaruhi per...

  12. International Journal of Hospitality Management

    OpenAIRE

    Woo, Gon Kima, 1,; Hyunjung, Limb,; Robert, A. Brymerc, 2,

    2015-01-01

    This paper investigates how managing online reviews affects hotel performance. An international hotel chain provided the hotel performance data and the online review data. A leading social media firm for the hospitality industry collected the online review data, which the hotel company purchased. The results indicate that overall ratings are the most salient predictor of hotel performance, followed by response to negative comments. The better the overall ratings and the higher the response ra...

  13. Reduce Volume of Hotel Investments in Context with World Economic Crisis

    OpenAIRE

    Sztruten (Lefter) Gina Gilet

    2010-01-01

    Hospitality industry as part of travel and tourism industry recorded reductions in tourist flows, which entail dramatic reductions in the global crisis and the collapse of the optimal level of investment indicators. Based on the decrease of interest in new real estate investments to the decrease of the specific investment property for a hotel room, all indicators of investment, and not only, mutated evolutionary developments closely correlated with the overall downward contribution of global ...

  14. Pengaruh Kualitas Pelayanan, Dan Harga Terhadap Kepuasan Konsumen Study Pada Hotel Pandanaran Semarang

    OpenAIRE

    Widyarto, Dias; Hidayat, Wahyu; Dewi, Reni Shinta

    2013-01-01

    Development of service industries, especially the hospitality industry today is one business that began in great demand by investors in Indonesia. With the improving economic growth and make the hotel business is not only to meet the accommodation needs of tourists, but also used as a lobby, parties, weddings, seminars and accommodation both business and government activities. For any guests or customer service quality factor, and price become the benchmark in customer satisfaction. The exist...

  15. Environmental management in the Mexican tourism sector. Effects of regulation on hotel performance

    OpenAIRE

    Vargas, Elva Esther; Zizumbo, Lilia; Viesca, Felipe Carlos; Serrano, Rocío del Carmen

    2011-01-01

    This article analyses the role of public institutions in environmental management, and the application of the National Environmental Audit Programme in the Mexican tourism sector. The research recognizes the role of the hoteliers in the development of tourist zones, and in the alteration of the natural environment. This is an exploratory study of the general perception of management of 28 hotels in the Cancún area regarding the environmental management of their businesses, the factors which l...

  16. THE IMPLEMENTATION OF E-MARKETING IN THE HOTEL INDUSTRY: THE CASE OF ISTRIA COUNTY

    OpenAIRE

    Lončarić, Dina; Radetić, Nensi

    2015-01-01

    Information and communication technology (ICT) has penetrated many spheres of life and work. Recognizing the potential of this new technology, marketers have readily accepted ICT and turned the marketing concept into e-marketing. The purpose of this paper is to examine the level of implementation of e-marketing practice in the hotel industry. The paper is based on empirical research conducted in Istria County, the most developed tourist county in Croatia. The research was conducte...

  17. Hotell "St. Petersbourg" / Valdeko Vende

    Index Scriptorium Estoniae

    Vende Valdeko, 1920-2009

    2013-01-01

    Hotell Rataskaevu 7 hoones avati 1850. aastal. Kohe sai ta Tallinna teiseks esinduslikumaks võõrastemajaks. Hotelli ümberehitusest. Loetletud hotelli omanikud ja nimemuutused. Hotelli restoranist. Hotell oli Tallinna üks kallimaid. Tegemist on kõige pikemat aega pidevalt tegutsenud Tallinna hotelliga

  18. CULTURE AND CREATIVITY IN THE HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Maria-Cristina IORGULESCU

    2015-11-01

    Full Text Available Academics’ have always had an interest in creativity, although the literature on this subject began to develop once the rate of progress in science, technology and other fields started to increase. Currently, it is generally considered that the countries with a less creative population will fail to be competitive at an international level. This principle can easily be applied in the business environment, where creativity is needed in order to innovate and to gain competitive advantage. The paper focuses on creativity in a specific economic sector: the hotel industry, aiming at highlighting the way this extremely needed ability is influenced by cultural values. As a result, the paper presents the influence of three of Hofstede’s socio-cultural values (individualism, power distance and long term orientation on employees’ creativity in the Romanian hotel industry.

  19. A framework for stochastic simulation of distribution practices for hotel reservations

    Energy Technology Data Exchange (ETDEWEB)

    Halkos, George E.; Tsilika, Kyriaki D. [Laboratory of Operations Research, Department of Economics, University of Thessaly, Korai 43, 38 333, Volos (Greece)

    2015-03-10

    The focus of this study is primarily on the Greek hotel industry. The objective is to design and develop a framework for stochastic simulation of reservation requests, reservation arrivals, cancellations and hotel occupancy with a planning horizon of a tourist season. In Greek hospitality industry there have been two competing policies for reservation planning process up to 2003: reservations coming directly from customers and a reservations management relying on tour operator(s). Recently the Internet along with other emerging technologies has offered the potential to disrupt enduring distribution arrangements. The focus of the study is on the choice of distribution intermediaries. We present an empirical model for the hotel reservation planning process that makes use of a symbolic simulation, Monte Carlo method, as, requests for reservations, cancellations, and arrival rates are all sources of uncertainty. We consider as a case study the problem of determining the optimal booking strategy for a medium size hotel in Skiathos Island, Greece. Probability distributions and parameters estimation result from the historical data available and by following suggestions made in the relevant literature. The results of this study may assist hotel managers define distribution strategies for hotel rooms and evaluate the performance of the reservations management system.

  20. A framework for stochastic simulation of distribution practices for hotel reservations

    International Nuclear Information System (INIS)

    Halkos, George E.; Tsilika, Kyriaki D.

    2015-01-01

    The focus of this study is primarily on the Greek hotel industry. The objective is to design and develop a framework for stochastic simulation of reservation requests, reservation arrivals, cancellations and hotel occupancy with a planning horizon of a tourist season. In Greek hospitality industry there have been two competing policies for reservation planning process up to 2003: reservations coming directly from customers and a reservations management relying on tour operator(s). Recently the Internet along with other emerging technologies has offered the potential to disrupt enduring distribution arrangements. The focus of the study is on the choice of distribution intermediaries. We present an empirical model for the hotel reservation planning process that makes use of a symbolic simulation, Monte Carlo method, as, requests for reservations, cancellations, and arrival rates are all sources of uncertainty. We consider as a case study the problem of determining the optimal booking strategy for a medium size hotel in Skiathos Island, Greece. Probability distributions and parameters estimation result from the historical data available and by following suggestions made in the relevant literature. The results of this study may assist hotel managers define distribution strategies for hotel rooms and evaluate the performance of the reservations management system

  1. PROCUREMENT IN THE SUPPLY CHAIN: AN ELEMENT OF HOTEL PRODUCT COMPETITIVENESS

    Directory of Open Access Journals (Sweden)

    Edna Mrnjavac

    2016-12-01

    organization is essential for the application of the supply-chain principles, but it can also have the opposite effect. The principles of supply chain organization and management are present in all investigated hotels, but to varying degrees. While obtaining the lowest price is singled out as the primary goal of procurement, the need to take into account other elements, such as the quality of procurement, products and services, is also emphasized because this makes it possible to create a hotel product that guests will be satisfied with. Conclusion: The presence of supply-chain elements in hotel procurement correlates with the size of the hotel enterprise, but not with the type of hotel or its location (type of tourist destination. The organizational basis of stand-alone hotels is better suited for the development of supply chains. Their less-formal business organization and decentralized procurement provide a suitable environment for focusing on and effectively managing the business process to enhance product quality. In contrast, centralized procurement embedded in the more rigid organization of hotel enterprises contains a number of barriers that go against the supply chain concept. Partly for this reason, the primary goal of hotel enterprises is price, while quality is only a secondary goal. Networked supply-chain structures are present in both cases, and high on the list of procurement goals is the importance of building sound relationships with prominent suppliers. Also important is that procurement organized in this way focuses on the long term; the supplier market and procurement terms are analyzed periodically and, if necessary, changes are made regarding suppliers and supplier relationships.

  2. An Analysis of the Tourist Competitiveness in Switzerland, the United States and Romania

    Directory of Open Access Journals (Sweden)

    Georgiana Daniela BĂDICU

    2016-12-01

    Full Text Available Tourism is a social phenomenon specific of man, known even since times out of mind, and it has recorded a rapid growth lately. At present, tourist products are designed to be able to meet every need and desire of all the consumers from everywhere. The present paper, “An analysis of the tourist competitiveness in Switzerland, the United States and Romania”, is trying to highlight the similarities and the differences of tourist potential between the three countries under analysis: Switzerland, the United States of America and Romania, study the tourist competitiveness of the countries mentioned, and analyze a series of indicators pertaining to the three forms of tourist circulation: international inbound tourism, internal tourism and international outbound tourism.

  3. TOURIST MOTIVATION FOR RURAL DESTINATIONS

    Directory of Open Access Journals (Sweden)

    Angela BOTEZATU

    2014-04-01

    Full Text Available City daily overexertion impels tourists wish to travel. Rural tourism behavior is determined by a set of motivational factors that makes him appreciate favorable tourist destinations. In order to analyze and assess the opinions and attitudes of tourists in rural areas we realized a market survey, the results being presented in the article below. Future trends, the growth rate of market depend largely on the wishes and intentions of goods or services consumers. This study involves the engagement of a number of 658 respondents, which were interviewed to determine the basic motivations in choosing countryside. The working methods used were analysis, synthesis and questionnaire survey as a research method. Results refer to the following: about 59 percent, spend up to 10% of annual income for vacations and travel, for rural tourism this amount is much lower; the association of the term „rural tourism” in the local tourist mind, oscillates among „a villa” in rural areas or „active vacation” (biking, hiking, riding, swimming or hunting; customer loyalty is one of the goals of marketing activities undertaken in hostels or other travel service providers. In conclusion, we mention that the variety of motivational factors in choosing tourist destinations in rural areas drive this type of tourism.

  4. Modelling the volatility in short and long haul Japanese tourist arrivals to New Zealand and Taiwan

    NARCIS (Netherlands)

    C-L. Chang (Chia-Lin); M.J. McAleer (Michael); C. Lim (Christine)

    2010-01-01

    textabstractThis paper estimates the effects of short and long haul volatility (or risk) in monthly Japanese tourist arrivals to Taiwan and New Zealand, respectively. In order to model appropriately the volatilities of international tourist arrivals, we use symmetric and asymmetric conditional

  5. Modelling the Volatility in Short and Long Haul Japanese Tourist Arrivals to New Zealand and Taiwan

    NARCIS (Netherlands)

    C-L. Chang (Chia-Lin); M.J. McAleer (Michael); C. Lim (Christine)

    2011-01-01

    textabstractThis paper estimates the effects of short and long haul volatility (or risk) in monthly Japanese tourist arrivals to Taiwan and New Zealand, respectively. In order to model appropriately the volatilities of international tourist arrivals, we use symmetric and asymmetric conditional

  6. A comparison of motivations between island tourists visiting Penghu, Taiwan, and Phuket, Thailand

    Science.gov (United States)

    Chi-Ming Hsieh; Sung Hee Park

    2009-01-01

    The island tourism market is a major growth segment in international tourism. The islands of Penghu, Taiwan, and Phuket, Thailand have become major tourism destinations for Taiwanese tourists, who have had an economic impact on the local communities of these islands. The objectives of this study were to develop a profile of Taiwanese tourists visiting Penghu and Phuket...

  7. Human resource strategies and organizational performance in the hotel sector: the role of organizational capabilities

    Directory of Open Access Journals (Sweden)

    Leilianne Michelle Trindade da Silva Barreto

    2014-09-01

    Full Text Available The general objective of this research was to establish relationships among the settings of human resource strategies, organizational capabilities and organizational performance in the hotel sector. A descriptive and relational study, with a quantitative approach, was developed in hotels of the principal tourist destinations of four states in the Northeast Region of Brazil. The relationships discovered confirm the super positioning proposed by Cameron and Quinn (2006 between the human resource strategies of the Competing Values Model and the organizational capabilities of Ulrich’s (1998 Multiple Roles Model. Complementary analyses present testimony that hotels that are able to develop the four organizational capabilities in a equilibrated form, manage to reach higher performance.

  8. Transforming the monastic heritage of Galicia into hotels

    Directory of Open Access Journals (Sweden)

    Alberta Lorenzo Aspres

    2017-09-01

    Full Text Available The recovery of monuments by means of the allocation of new distinct uses to the original ones is an increasingly frequent practice in the management of architectural heritage. And the number of hotel establishments located in buildings of great historical and/or artistic value is ever growing. The origin of this activity goes back to the beginning of the 20th century with the birth of a consciousness about the importance heritage possessed for the flourishing tourist industry. The creation of a varied state network of accommodations originated a new kind of hotel that it would be installed in run-down buildings which, once restored would regain their utility, achieving to harmonise the protection of the Spanish monumental heritage with the impulse of tourism. This practice quickly spread throughout the whole country, and also throughout Galicia. This research is completing an important part of the study about the impact of tourism and the cultural management in the conservation of the historical-artistic heritage in Galicia: through the analysis of five religious monuments rehabilitated as hotels we’ll see how the abandonment of the real estate supposes the start of its unavoidable ruin, showing that the option of a new use presents itself as the best guarantee for its survival, understanding this act from the perspective of the capacity of the monument to be alive and to participate in the society of the moment.

  9. The analysis of directions for improvement of competitiveness in domestic hotel enterprises: Students attitudes

    Directory of Open Access Journals (Sweden)

    Đorđević Dejan

    2016-01-01

    Full Text Available Global market changes are forcing modern hotel enterprises to adjust their business in order to survive on the market by satisfying their end users. Serbian hotel enterprises have, in a certain extent, accepted new market trends. However, the biggest problems seem to be poor traffic infrastructure and the introduction of the ISO management standards which are necessary conditions for increasing competitiveness level of domestic hotel enterprises. Modern hotel industry cannot be imagined nowadays without big international hotel chains and the emergence of new market niches aimed at young customers born between 1980 and 2000, the so-called millennia's, who represent the largest group of smart phone users. Beside these obvious challenges that Serbian hotel industry has to face there is also a good potential in the field of congress tourism which has become very popular in the world in recent years.

  10. Domestic Hot Water Usage in Hotels; Tappvarmvattenanvaendning paa hotell

    Energy Technology Data Exchange (ETDEWEB)

    Petersson, Stefan; Werner, Sven [FVB Sverige AB, Vaesteraas (Sweden); Sandberg, Martin; Wahlstroem, Aasa [Swedish National Testing and Research Inst., Boraas (Sweden)

    2004-06-01

    Historically, design curves for domestic hot water, have been well sized and therefore also the components oversized. The Swedish district heating companies have noticed this and some companies replace large valves with customer-required valves, which give several advantages. There are several reasons why valves and heat exchangers can be customer-required and still the customers demand for hot water comfort can be fulfilled. The domestic hot water flow is composed, the taps are often short, large simultaneous taps are not very likely. Also, the dimensioning flows occur in the winter period, while the components are dimensioned for the summer case. The water pipes level off temporary temperature drops and the user seldom notices these because water with 55 deg C is not used in the tap. For residential buildings there are dimensioning recommendations on domestic hot water flow, but not for hotels. The purpose of this project has been to evaluate the domestic hot water use in relation to size and number of occupied beds. If the patterns of the chosen hotels coincide regarding to the sizes, dimensioning curves for domestic hot water use can be suggested. They can be used when hotels, or buildings with the same use pattern, are being built or restored. Measurements on 3 hotels with different sizes have been made. The hotels have 36, 52 and 158 rooms. The hotels are situated in the cities of Boraas and Kinna in Sweden. A short period of measurements from another hotel in the city of Gaevle (199 rooms) has also been included in this project. The measurements show that large hot water taps in hotels are rare and short. For the hotels, relative, cumulative relative frequencies and likely extreme values have been estimated. For residential buildings, The Swedish District Heating Association have recommendations for dimensioned domestic hot water flows. Formerly, these recommendations have been levelled so a cumulative relative frequency of 1 %, is reached, i.e. 99 % of all

  11. 27 CFR 31.82 - Hotels.

    Science.gov (United States)

    2010-04-01

    ... 27 Alcohol, Tobacco Products and Firearms 1 2010-04-01 2010-04-01 false Hotels. 31.82 Section 31... Same Premises § 31.82 Hotels. The proprietor of a hotel who conducts the sale of liquors throughout the hotel premises is only required to register under this part for one place. For example, different areas...

  12. The irruption of AirBNB and its effects on hotels' profitability: An analysis of Barcelona's hotel sector

    Directory of Open Access Journals (Sweden)

    Juan Aznar

    2017-01-01

    Full Text Available Purpose: The aim of this study is to analyze the existence of a relationship between the presence of nearby substitute products, mainly Airbnb flats or rooms, and the effect on the revenue and profitability of hotels. Design/methodology/approach: The empirical study is based on the analysis of financial information provided in the annual reports of a sample consisting of 43 hotels (11.78% of the population. As an explanatory variable for profitability, we have considered the presence of apartments listed in Airbnb that are no farther than one kilometer from each hotel. Considering that most of the variables used do not follow a normal distribution, the existence of a relationship between profitability and the explanatory variables has been tested using non-parametric tests, namely, the Spearman correlation coefficient and Kruskall-Wallis test. Findings: We found a positive correlation between presence of Airbnb apartments and return on equity. This fact can be explained by considering the presence of Airbnb apartments as a variable that measures the attractiveness of the location from a tourist’s point of view. Hotels located near the city center or main tourist areas of the city have a higher level of profitability. We also found no evidence of any relationship between profitability and star category; 4- and 3-star hotels have experienced, on average, a lower drop in revenues between 2008 and 2013 and they also obtained a higher average level of profitability in 2013 as compared to the upper segment of 5-star hotels. Research limitations/implications: This research has been conducted in the city of Barcelona. Future research using the same methodology should be applied to other cities with an important hospitality sector to reinforce our findings. The main implications of this research refer to the importance of location as a key strategic variable in hospitality, and to the change in the system customers use to evaluate the quality of a

  13. Hacia un indicador de consumo de energía eléctrica más efectivo en hoteles del grupo Cubanacán de la provincia de Camagüey; Toward an indicator of more effective electric power consumption in hotels of the Cubanacan company in Camagüey

    Directory of Open Access Journals (Sweden)

    Davel Borges Vasconcellos

    2011-05-01

    Full Text Available La consideración de indicadores de consumo reales es un elemento indispensable para la correcta evaluación de la eficiencia energética de una empresa. No todos los indicadores actuales que utilizan las instalaciones hoteleras son adecuados para los fines propuestos. El trabajo expone los efectos que tienen en el consumo de energía eléctrica, factores como la temperatura ambiente de la época del año y el tipo de segmento turístico (internacional o nacional, a través de un estudio de caso en el Hotel Caracol. La veracidad de los resultados ha sido comprobada en los cuatro hoteles del Grupo Cubanacán de la provincia de Camagüey. Los estudios de correlación entre el consumo de energía eléctrica y el nivel de actividad (habitaciones días ocupadas teniendo en cuenta el efecto de estos factores, permiten llegar a plantear un indicador de consumo de energía eléctrica más efectivo para evaluar la eficiencia energética en las instalaciones hoteleras. Finalmente comentamos el efecto de estos factores en otros indicadores de consumo.  The consideration of real consumption indicators is an indispensable element for the correct evaluation of the energy efficiency of a company. Not all the current indicators that use the hotel facilities are appropriate for this purpose.The paper presents factors, such as the ambient temperature and the type of tourist segment (international or national, that influence in electric power consumption, through a case study in the Caracol Hotel. The truthfulness of the results has been checked in the four hotels of the Cubanacan Company of Camagüey. The correlation studies between the electric power consumption and the activity level (rooms occupied days keeping in mind the effect of these factors, they allow to end up outlining an indicator of more effective electric power consumption to evaluate the energy efficiency in the hotel facilities. Finally we comment the effect of these factors in other

  14. Estimation of Economic Efficiency of Regional Touristic Complex

    Directory of Open Access Journals (Sweden)

    Kurchenkov Vladimir Viktorovich

    2015-09-01

    Full Text Available The article describes the features of the development of the regional touristic complex in modern conditions and determines the direction of realizing the potential of the regional market of tourist services. The authors reveal the multiplicative interrelation for analyzing the interaction of the primary and secondary sectors of the regional market of tourist services. The key indicators of efficiency are outlined, the extent of their relevance for assessing the potential of international tourism in the region is revealed. The authors calculate the relative indicators reflecting the dynamics of incomes from inbound, outbound and domestic tourism in relation to the total income from tourism activities in the region during the reporting period, usually for one calendar year. On the basis of these parameters, the classification of the regions of the Southern Federal District in terms of tourist attraction is carried out. The authors determine the reasons of the low tourist attractiveness of the Volgograd region in comparison with other regions of the Southern Federal District. It is substantiated that the potential of expanding tourism activity is not fully realized today in the Volgograd region. The technique of analysis and evaluation of the effectiveness of regional touristic complex on the basis of cluster approach is suggested. For analyzing the effectiveness of regional tourism cluster the authors propose to use indicators that reflect the overall performance of the regional tourism cluster, characterizing the impact of cluster development of the area, or the regional market, as well as evaluating the performance of each of the companies cooperating in the framework of the cluster. The article contains recommendations to the regional authorities on improving the efficiency of regional touristic complex in the short- and long-term prospects.

  15. Building Hotel Revenues through Tourism

    Directory of Open Access Journals (Sweden)

    John D. Murtha, CHA

    2013-01-01

    Full Text Available When evaluating ways to maximize revenues, hotel executives should consider supporting the efforts of local destination marketing organizations. Helping to build and sustain travel to a city or region can benefit individual hotels, by combining resources and energy on marketing tactics that would otherwise be too ambitious or costly for a single property to pursue on its own. The market in Boston and adjacent Cambridge, Massachusetts offers an interesting case study for understanding the interaction of hotels and destination marketing organizations. The author includes action steps for hoteliers who would like to become more involved in such efforts.

  16. Agency-Hired Hotel Housekeepers

    Science.gov (United States)

    Sanon, Marie-Anne V.

    2014-01-01

    Hotel housekeepers experience unique workplace hazards and characteristics that increase their risks for poor health outcomes. Today’s agency-hiring practices may further marginalize hotel housekeepers and negatively impact their health. Yet the impact of such hiring practices on the health of this vulnerable worker group remains unexplored. This article presents the debate regarding agency-hiring practices and how these practices may influence the health and well-being of hotel housekeepers. Implications for occupational health nurses are also discussed. PMID:24512722

  17. Empowerment: Hotel employees’ perspective

    Directory of Open Access Journals (Sweden)

    Kartinah Ayupp

    2010-12-01

    Full Text Available An empowered worker is a knowledgeable worker. Thus, the aims of this study were to examine how empowerment is perceived by the front-line hotel employees and secondly, to identify the factors affecting empowerment within the industry. Factors such as communication, coaching, participation, training and reward were examined for any significant relationship with empowerment, along with whether the employee’s socio-demographic characteristics affected their perceptions of empowerment. The findings indicated that except for gender, socio-demographic factors were not a strong influence on the diffusion of empowerment among employees. In order to ensure that the employees feel empowered, factors such as communication, coaching, participation, training and reward should be given due attention by the management.  Based on the findings, implications for companies are discussed and further research is suggested.

  18. San Pedro Hacienda Hotel

    Directory of Open Access Journals (Sweden)

    Neutra, Richard J.

    1960-05-01

    Full Text Available Una de las arterias principales de Los Angeles, la carretera de acceso desde Western Avenue, que relaciona la ciudad con su puerto, permite llegar fácilmente, a través de una pequeña desviación, a la entrada principal del hotel. El sencillo grupo de edificios que lo constituyen, se amolda a la pendiente del terreno, acusando el juego de volúmenes y de sol y sombra para aumentar el interés visual. Al fondo, la severidad del paisaje montañoso contrasta con la tranquilidad del mar, que en este caso, pese a ser el Océano Pacífico el gran mar occidental americano, aparece al E., por estar el edificio situado en la orilla oriental de la península de Falos Verdes.

  19. How Customers Choose Hotels

    Directory of Open Access Journals (Sweden)

    Hera Oktadiana

    2011-05-01

    Full Text Available In the advancement of hospitality industry, thus it is important for hotel sales and marketing to understand the customer behavior in order to create effective marketing. Factors that influence customer behavior as individuality consist of personal and interpersonal factors. Personal factors include the needs, wants, motivation, perception, learning, personality, lifestyle, and self-concept. Meanwhile, interpersonal factors come from culture and sub-culture, group references, customers through stages before deciding to purchase. Begin with the awareness about the needs, customers then find information about the product or service that could be used to solve the problems. After having the information, customers select the best product and service before deciding to purchase. After purchasing, the last stage is evaluation of product and service, whether it is satisfying or not.

  20. Constructing hotel brands: A multimodal analysis of luxury hotel homepages

    Directory of Open Access Journals (Sweden)

    Fei-Wen Cheng

    2016-04-01

    Full Text Available As e-marketing has become the dominant marketing mode in the hospitality industry, this study investigates how two luxury hotels represent and promote themselves through their major e-commerce platforms (i.e. hotel-owned websites. The verbal and visual texts of 51 website homepages owned by these two hotel chains are compiled and analyzed by drawing upon the corpus linguistic approach for verbal analysis and Kress and van Leeuwen’s (2006 visual grammar framework for image analysis. The findings indicate that despite some similarities in their web-mediated communication strategies, each hotel firm has discursive strategies that reveal diverging attitudes in their choices of various semiotic resources to construct their own brand identities. This study contributes to the academic literature on web-mediated tourism discourse by showing how a multimodal analysis can add insights to brand formulation.

  1. Kubija Hotell-Loodusspaa = Kubija Hotel-Nature Spa

    Index Scriptorium Estoniae

    2012-01-01

    Võrus Männiku tee 43A asuva Kubija Hotell-Loodusspaa sisekujundusest. Sisearhitektid Tiiu Truus ja Birgit Jaanus (Stuudio Truus). Arhitektid Indrek Tiigi ja Helle-Triin Hansumäe. Loetletud Stuudio Truus tehtud töid

  2. Asymmetric Risk Impacts of Chinese Tourists to Taiwan

    NARCIS (Netherlands)

    C-L. Chang (Chia-Lin); S.-H. Hsu (Shu-Han); M.J. McAleer (Michael)

    2018-01-01

    markdownabstractSince 2008, when Taiwan’s President Ma Ying-Jeou relaxed the Cross-Strait policy, China has become Taiwan’s largest source of international tourism. In order to understand the risk persistence of Chinese tourists, the paper investigates the short-run and long-run persistence of

  3. Determinants of Tourists Information Search Effort: The Case of ...

    African Journals Online (AJOL)

    The paper examines tourist information search effort prior to the visit to a selected destination. The focus was on identifying the key variables that influence the information search effort of Ghana's international visitors from the United States of America, the United Kingdom and Germany. The Dummy Multiple Regression ...

  4. Sport tourist expectations of a world championship sporting event ...

    African Journals Online (AJOL)

    A questionnaire based on the Expectancy Disconfirmation Theory of Qu and Ping (1999) was administered to a convenience sample (n=123) from the universum of 893 international sport tourists attending the 2002 Tug-of-War World Championships in South Africa. Data was analysed through the Cronbach Alpha Method, ...

  5. Modelling tourist consumption to achieve economic growth and external balance: case of Croatia

    OpenAIRE

    Jelušić, Adriana

    2017-01-01

    Purpose – The purpose of this study is to develop a model able to explain international tourist expenditures (inflows) in Croatia, and domestic tourist expenditures (outflows) abroad. Design – The present study is based on the research of international tourism demand, aimed at describing the behavior of international expenditures concepts applied to the case of Croatia. Methodology –The proposed model is a multiple linear regression model. Findings – The modelling procedure with all ...

  6. Tourist Information Search and Destination Choice in a Digital Age

    DEFF Research Database (Denmark)

    Kristian Steen Jacobsen, Jens; Munar, Ana Maria

    2012-01-01

    word-of-mouth, Web 1.0 sources and own experience are highly resilient and influential when tourists to a well-known destination area decide where to spend their summer holiday. Moreover, results indicate a complementary nature of Web 1.0 and Web 2.0. In this context of destination decision......This study provides empirical evidence of self-reported impacts of selected electronic and other information sources on international tourists' destination choices regarding a popular, mature and mainstream summer holiday location. It is shown that traditional information provisions such as direct...

  7. ORGANIZATION OF BUSINESS IN HOTEL HOUSEKEEPING

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2015-01-01

    Full Text Available Hotel housekeeping department is represented in every organizational structure of the hotel, and its size and structure depends on the type and size of the hotel, basic offer and contents, category of the hotel, the level of usage and the duration of the hotel business. The primary role of hotel housekeeping is cleaning and maintenance of hotel units and rooms, and the selection of the head hotel housekeeper, who will successfully lead the housekeeping department is extremely important for a successful business, recognition and reputation of the hotel. In addition to higher or university education and language skills, the head housekeeper must have the management skills related to planning, organizing, leading and controlling, as well as general and professional knowledge of psychology of work and hygiene. The head hotel housekeeper, as a hotel manager, organizes, directs and controls the work of hotel housekeeping. It is responsible for the accuracy of the occupancy rate report, preparation of rooms and other hotel units, to achieve the highest level of quality of hotel services, training of employees, for the application of standards and for continuous application of business policy of the hotel

  8. The Branding of Kharkov City as a Tourist Destination

    Directory of Open Access Journals (Sweden)

    Danko Nataliya I.

    2016-05-01

    Full Text Available On the basis of analyzing publications and documents of the United Nations World Tourism Organization (UNWTO, the authors clarified the concept of «tourist destination»; considered and clarified the concept of «brand of the tourist destination»; suggested the mechanism for development of the brand of the tourist destination. The existing brand of Kharkiv – «Kharkiv – smart city» – has been analyzed and it was concluded that this brand is promising and successful for educational tourism, for attracting foreign students and scholars – connoisseurs of new technologies and science fiction. The direction of further work on the brand of Kharkiv city as a tourist destination is to enhance the already existing brand «Kharkiv – smart city» by introducing a set of marketing communications, aggressive advertising campaign in Ukrainian and international media and travel exhibitions. Besides, it is considered to be promising to design brands intended for other target segments of consumers – «Kharkiv – historic city», «Kharkiv – sport city», etc., which will lead to a synergistic effect in the tourism industry of Kharkiv. Prospects for further research in this direction are studying new strategic directions of development of Kharkiv city as a tourist destination

  9. The perception of foreign tourists on the image of Serbia

    Directory of Open Access Journals (Sweden)

    Armenski Tanja

    2009-01-01

    Full Text Available During the 90's, Serbia went through a difficult political and economic changes, which caused a radical decrease in the number of tourists, especially foreigners, as well as a negative perception of Serbia on the global tourist market. After 2000, with political and economic stabilization, Serbia enhanced opportunities for targeting tourists from European tourism market. Despite of its efforts, Serbia has been unable to consistently achieve its goals, which is reflected in the low income from tourism and a small share on the international tourism market. One of the consequences of this scenario might be attributed to Serbia's unfavorable image in the mind of world travelers. This study was conducted with the purpose of analyzing the relationship between destination image of Serbia, overall satisfaction of foreign visitors and their destination loyalty. The survey examines the image held by tourists who visited Serbia during 2007. The data is analyzed qualitatively. The research is applied to event, urban and cruising tourism, as the most attractive forms of tourist movements for foreign visitors.

  10. Innovations and networking fostering tourist destination development in Slovakia

    Directory of Open Access Journals (Sweden)

    Gajdošík Tomáš

    2017-12-01

    Full Text Available The paper focuses on the implementation of innovations and networking in the sector of tourism in two Slovak mountain destinations of international significance. The main objective of the paper is to identify and evaluate how innovations and networking contribute to tourist destination development in Slovakia. The implementation of institutional innovation resulted in the establishment of formal and informal networks. The developed networks consist of representatives of all sectors co-ordinating all relevant stakeholders. Formal and informal networks and the collaboration among stakeholders have launched other types of innovations in the tourism sector. The interactions and intensity of relations among stakeholders are analysed by network analysis. Destinations are compared with the network of the same size and density through quantitative network characteristics. Based on empirical research we investigate the impact of networks and innovations on tourist destination development. Due to the synergy effect of networking and implementation of multiple innovations, tourist destination development is observed.

  11. The physical environment and its relevance to customer satisfaction in boutique hotels; Hotel Haven, Helsinki

    OpenAIRE

    Jysmä, Ekaterina

    2012-01-01

    Object of this research is physical environment of the boutique hotel named Haven. As there is lack of the researches concerning physical environment role in the boutique hotels, this paper could be useful both for the studied hotel as well as for the other boutique hotels managers and owners. Moreover, it could be useful for the potential customers of Hotel Haven. Main topic of this research is the importance and relevance of the physical environment in Hotel Haven, mostly its impact o...

  12. Hotel business in Porto Alegre

    Directory of Open Access Journals (Sweden)

    Carla Schlieper Castilho

    2007-11-01

    Full Text Available This article intends to discuss the beginnings and evolution of hotel business in Porto Alegre City, relating the upsurge of these facilities with its historic context and locating them in time and space. This study identifies, classifies and discusses several types of lodging facilities settled between 1732 and 1940 and describes the particular characteristics of each one. This article also discusses the importance of selected hotels that became markers of the social and political history of the city.

  13. A case study of heterogeneous fleet vehicle routing problem: Touristic distribution application in Alanya

    Directory of Open Access Journals (Sweden)

    Kenan Karagül

    2014-07-01

    Full Text Available In this study, Fleet Size and Mix Vehicle Routing Problem is considered in order to optimize the distribution of the tourists who have traveled between the airport and the hotels in the shortest distance by using the minimum cost. The initial solution space for the related methods are formed as a combination of Savings algorithm, Sweep algorithm and random permutation alignment. Then, two well-known solution methods named as Standard Genetic Algorithms and random search algorithms are used for changing the initial solutions. Computational power of the machine and heuristic algorithms are used instead of human experience and human intuition in order to solve the distribution problem of tourists coming to hotels in Alanya region from Antalya airport. For this case study, daily data of tourist distributions performed by an agency operating in Alanya region are considered. These distributions are then modeled as Vehicle Routing Problem to calculate the solutions for various applications. From the comparisons with the decision of a human expert, it is seen that the proposed methods produce better solutions with respect to human experience and insight. Random search method produces a solution more favorable in terms of time. As a conclusion, it is seen that, owing to the distribution plans offered by the obtained solutions, the agencies may reduce the costs by achieving savings up to 35%.

  14. The Impact of Management and Organizational Culture on Creativity in the Hotel Industry

    Directory of Open Access Journals (Sweden)

    Olimpia State

    2014-11-01

    Full Text Available In today`s business environment, characterized by instability and unpredictability, organizations` success depends on their ability to adapt and manage the changes required. Therefore, in order to achieve long-term corporate success, companies need to have a culture that encourages creativity and innovation. The aim of the article is to investigate the link between corporate culture and creativity and the impact of the management form on organizational culture. The research highlights the Romanian hotel industry culture, using Hofstede`s model. Considering their impact on innovation, there were taken into consideration three factors: individualism, power distance and long term orientation. The article investigates how these factors are influenced by the hotel`s exploitation form and their impact on organizational creativity. The research was conducted on two hotels in Bucharest, affiliated to an international hotel chain. In order to identify the impact of the exploitation form on the hotel`s organizational culture, one of the accommodation units is operated under a management contract, while the other operates under a franchise agreement. The study is based on a survey conducted among the employees of the two hotels. Results indicate differences regarding the corporate culture between the hotel operated under a management contract and the unit operated under a franchise agreement. Recommendations on how to foster employees` creativity are suggested. The implications of the findings are discussed, considering the limitations and future research directions.

  15. Towards Universal Design Hotels in Denmark.

    Science.gov (United States)

    Grangaard, Sidse

    2016-01-01

    Based on the research project 'Accessible Hotel Rooms' that studies the balance between the experience of supply and demand regarding accessibility features in Danish hotel rooms, this paper demonstrates factors having an influence on Universal Design hotels in Denmark. The research project was financed by the Danish Transport and Construction Agency. Different notions in the hotel sector of the current supply and demand for Universal Design hotel rooms are identified, as well as future demand. Despite supplying accessible rooms, some hotels do not advertise their accessibility features on their website. There exists an attitude in the hotel sector that functions as a barrier for Universal Design: if there are enough guests, for example business travellers, then why market the hotel on Universal Design? The paper points out the coherence between the understanding of the users and the view of demand. Another important factor is Corporate Social Responsibility, which can be regarded as a strategy or platform towards Universal Design hotels.

  16. STRUCTURAL ASPECTS REGARDING TO THE IMAGE OF ICE HOTEL BALEA LAC BREND

    Directory of Open Access Journals (Sweden)

    Marian ZAHARIA

    2008-06-01

    Full Text Available Applying a poll-based survey provides important information regarding the tourist offer particulars in Bâlea Lac area. On the day the survey is performed its main advantage is also outlined: the fact that this information display a good accuracy, are obtained in a short time span and involving relatively low expenses. Data collection and centralization of the answers provided by interviewed tourists regarding tourism practice in the Bâlea Lac area have led to drawing up distributions that are presented in the paper. Based on the respective information, statistics methods adequate to the study of tourist opinion on the Bâlea Lac Ice Hotel brand image. Several issues have been outlined, regarding the types of respondents based on their category, Romanian or foreigners, from Romania and based on destination countries, function of: the type of stay; the means of information; their answers referring to their first arrival at Bâlea Lac; the degree of destination assessment; their opinion on host reception; their preference for Bâlea Lac; appreciating value for money; age groups; gender; social and professional standing. The image created through the attractions and services provided in the Bâlea Lac tourist area by tourism activities closely related to the Ice Hotel is well appreciated, so that they have opened up a rather favourable expectancy for those willing to come back and for those tempted to try and spend their holidays in the presented hotel.

  17. Exposure to radon in Australian tourist caves

    International Nuclear Information System (INIS)

    Solomon, S.B.; Langroo, R.; Lyons, R.G.

    1994-01-01

    In 1991 the International Commission on Radiological Protection(ICRP) produced guidelines and recommendations dealing with workplace exposure to elevated background radiation, in particular, the risk associated with the inhalation of radon and radon progeny. An intervention level of 1000 Bq m -3 has been proposed. Australia has over 40 tourist caves, under the management of the various State Departments or private groups. The limited data available on radon levels in Australian caves would suggest that some of these caves may be in excess of the proposed intervention level, thus presenting a potential health risk for the cave guides. This paper summarises the current information on radon in Australian caves and describes the proposed methodologies to be used for a Worksafe Australia-funded survey of radon levels in Tourist caves within Australia. This survey is to be carried out jointly by researchers at the Australian Radiation Laboratory, University of Auckland and the University of Sydney, during 1994 and 1995. 7 refs., 3 tabs

  18. Implementation of total productive maintenance (TPM to increase overall equipment efficiency of an hotel industry

    Directory of Open Access Journals (Sweden)

    Manjunatha B.

    2018-01-01

    Full Text Available Hotel industries are one of the fastest growing areas in India, which is attracting more number of jobs & tourists. This also results in direct impact on Indian economy. All Hotels comprises a higher element of total working cost and they are a good source of income. Hospitality is one of the most important components of hotel industry. To give a good hospitality in hotels to customers, we need to use different machines in different departments. For example if we take section of housekeeping it consists of different sub departments like Rooms & corridors, Toilets, Linen, Furniture and furnishings, Gardens, Public areas etc. In this connection a small implementation of TPM tool called focused improvement & planned maintenance, implemented in alternative usage of electrical systems (energy conservation. Result showed a very significant improvement in energy saving. By adopting Small changes show a significant improvement in the overall system. It also indicates the dire need of proper industrial tools in hotels. Total Productive Maintenance (TPM is one of the pioneering approaches which can be achieved in above said things [1][2].

  19. FAKTOR FAKTOR YANG MEMPENGARUHI LAYANAN RESERVASI HOTEL DI PT. BALI MEGAH WISATA TOUR AND TRAVEL

    Directory of Open Access Journals (Sweden)

    Si Gede Ngurah Bramantya Agustiano

    2016-07-01

    Full Text Available This study aims to determine the factors that influence hotel reservation service at Bali Megah Wisata Tour and Travel and a contributing factor dominant in hotel reservation service at Bali Megah Wisata Tour and Travel. The respondents in this study use purposive sampling technique in which the criteria are tourists who have made hotel reservation at Bali Megah Wisata Tour and Travel, with the total sample of 190 respondents. Questionnaires were used to collect data have been tested for validity and reliability. The data analysis which is used to answer the hypothesis of this study is factor analysis. The results of factor analysis showed that 5 factors affecting hotel reservation service at Bali Megah Wisata Tour and Travel are structur and ease of use factor with eigen value 6,492, reputation and security factor with eigen value 2,671, usefulness factor with eigen value 2,497, information content factor with eigen value 1,889 and responsiveness and personalization factor with eigen value 1,059. Structure and ease of use factor is a contributing factor dominant in hotel reservation service at Bali Megah Wisata Tour and Travel.

  20. Changing hotel location patterns in Ekurhuleni, South Africa’s industrial workshop

    Directory of Open Access Journals (Sweden)

    Jayne M. Rogerson

    2014-07-01

    Full Text Available The accommodation sector is of central importance to research on urban tourism. A number of studies seek to understand the location of hotels in urban areas. This article contributes to the limited scholarship on hotel location in African cities. Under investigation is hotel development in Ekurhuleni, one of South Africa’s newest metropolitan areas with a strong tradition of mining and industrial activities. This is a non-traditional tourism destination where until recently leisure tourism was not a component of the local economy. In terms of tourism development Ekurhuleni has expanded its share of business tourism as a result of its geographical location in South Africa’s economic heartland. Importantly, business tourism has been driven by the location in Ekurhuleni of OR Tambo Airport, South Africa’s major international gateway airport. Between 1990 and 2010 this investigation shows that the local hotel economy of Ekurhuleni has been transformed. One aspect of restructuring has been the collapse of the low quality liquor dominated hotel which was numerically the major accommodation type of the pre-1990 period. The booming business tourism economy caused new investments and hotel property developments in medium-size and high quality four and five star hotel establishments. Growth has clustered geographically in and around the international airport which is the key contemporary locational influence for hotel location in this investigation.

  1. Fairmont Hotels and Resorts : hospitality, tradition, environmental stewardship and energy savings go hand in hand

    Energy Technology Data Exchange (ETDEWEB)

    Pinault, K. [Fairmont Hotels and Resorts, Toronto, ON (Canada). Design and Construction

    2003-06-01

    Headquartered in Toronto, Ontario, Fairmont Hotels and Resorts Inc. operates 81 world-class luxury hotels and resorts in Canada, United States, Mexico, Bermuda, Barbados and the United Arab Emirates. In 1990, Fairmont Hotels launched a green program for all its Canadian hotels as part of its commitment to become a world leader in establishing environmental practices for the hotel industry. Fairmont's policies for energy efficiency, water conservation, purchasing and waste minimization have won international awards. The energy efficiency measures benefit both the company and society through savings in operating costs and reducing carbon dioxide emissions, thereby helping Canada meets its international obligation to reduce greenhouse gas emissions that contribute to climate change. Electricity makes up the greatest part of the hotel chain's huge energy bills, costing more than $29 million annually. The remainder of the energy bill consists of natural gas, propane, water, steam and kitchen fuel costs. Many of Fairmont's hotels are historic properties whose physical layout present greater challenges than retrofitting new construction. The retrofits so far have included improvements in lighting fixtures, laundry facilities, HVAC systems, parking garages and boiler rooms. Since 1998, energy retrofits at Fairmont hotels across Canada have resulted in substantial energy savings. 2 tabs., 4 figs.

  2. Borders as barriers to tourism: tourists experiences at the Beitbridge Border Post (Zimbabwean side

    Directory of Open Access Journals (Sweden)

    Getrude Kwanisai

    2014-01-01

    Full Text Available International borders greatly influence tourism development. In 2012 and 2013, a decline in tourists to Zimbabwe from South Africa was partially attributed to tourist border facilitation issues. It is against this background that this study sought to establish the nature of challenges faced by tourists when using the Beitbridge border post (Zimbabwean side. Questionnaire responses were thematically analysed and the study concluded that border administrative management related issues are a major barrier to tourism. Key among the study's recommendations is that the depressed tourists' border experiences obtaining at Beitbridge border post among other constraints have to be addressed as a matter of urgency. This will enhance Zimbabwe's accessibility, tourist satisfaction and the image of the country as a destination. The paper further identifies several destination managerial implications and future research priorities.

  3. Evalutation of retrofitting strategies for energy savings in Brazilian hotels

    NARCIS (Netherlands)

    Cademartori, E.; Mutani, G.; Costola, D.; Hensen, J.L.M.

    2012-01-01

    ABSTRACT. A strong increase of hospitality infrastructure is taking place in Brazil due to imminent international events. In order to understand energy saving potential of this sector, an existing business hotel in Goiania, a mid-western Brazilian metropolis, was analyzed as case study taking into

  4. Educating Tourists for Global Citizenship

    DEFF Research Database (Denmark)

    Phi, Giang; Whitford, Michelle; Dredge, Dianne

    2017-01-01

    Ethical tourism initiatives have increasingly been framed as tools to educate tourists about global citizenship (GC), yet it is unclear how these initiatives are conceptualised, planned and implemented by tourism providers. This paper focuses on a form of ethical tourism known as microfinance...... tourism (MFT). It critically explores MFT providers’ perspectives on what constitutes the goals of educating tourists about GC and how MFT can be designed and implemented to achieve these goals. The study adopted a qualitative approach utilising in-depth interviews with twelve key informants from six MFT......’ perspectives pertaining to GC, the effect diversity has on the design of tourism initiatives, and the resultant outcomes of GC education utilising ethical tourism....

  5. Are contemporary tourists consuming distance?

    DEFF Research Database (Denmark)

    Larsen, Gunvor Riber

    2012. Background The background for this research, which explores how tourists represent distance and whether or not distance can be said to be consumed by contemporary tourists, is the increasing leisure mobility of people. Travelling for the purpose of visiting friends and relatives is increasing...... of understanding mobility at a conceptual level, and distance matters to people's manifest mobility: how they travel and how far they travel are central elements of their movements. Therefore leisure mobility (indeed all mobility) is the activity of relating across distance, either through actual corporeal...... metric representation. These representations are the focus for this research. Research Aim and Questions The aim of this research is thus to explore how distance is being represented within the context of leisure mobility. Further the aim is to explore how or whether distance is being consumed...

  6. HOTEL SERVICE, ASSUMPTION AND STARTER OF THE TOURISM DEVELOPMENT

    Directory of Open Access Journals (Sweden)

    Daliborka Blazeska

    2016-12-01

    Full Text Available The tourism worldwide is continuously making high development ascent and the same is a result of the expansion in the hotel industry. About that is very remarkable the improvement of the working processes, i.e. the quality of the service, but also the construction of numerous new facilities, which together affects the competition on the international tourism market, where Republic of Macedonia also gives its national tourism product. This paper pays special attention to the hotel service and the staff which are its inevitable and irreplaceable factor, and on which depends the guest satisfaction. In this paper is emphasized the monitoring the satisfaction of the hotel guests with hotel service, in the hotel complexes. The results confirm that Republic of Macedonia is recognized on the tourism market for the great and unique hospitality of the population in general, but also of the tourism staff. But that doesn’t mean that in future shouldn’t be paid attention on even greater improvement of the services quality.

  7. City as a (touristic product

    Directory of Open Access Journals (Sweden)

    Leboš, Sonja

    2005-01-01

    Full Text Available Urban areas and socio-cultural aspects of urban processes are important subjects for development of Cultural Tourism. This article argues for multidisciplinary approach to urban planning, stresses the importance of quality of life of citizens, which implies the quality of staying of their guests. In complex attempt of mapping the sites of interest (while having in view different models of typologies of a tourist, emphasis has been put on strategy that involves the contemporary art-praxis connected to cultural and visual anthropology. In the continuance, through blending anthropological and semiotical concepts, the most important issues that have been raised are: coexistence of the most distinctive cultural features even in the smallest urban units, studies of social and aesthetic signs that represent those features and production of meaning in cooperation of host and tourist in projecting a city as a (touristic product. The article extensively uses arguments derived from numerous case-studies of the urban area of the city of Zagreb, Croatian capital

  8. Tourist Assessment of Croatian Roads

    Directory of Open Access Journals (Sweden)

    Joso Vurdelja

    2012-10-01

    Full Text Available As environmentally clean industry and as the most significantworld industry regarding the number of employees and theimpact on the social and economic development of a countTy,tourism represents an extremely important social and economicbranch for Croatia.As a functional unit of the mutually interweaving socialand economic relations, tourism is a complex phenomenonwhose development depends on a number of compatible factorsout of which the transport infrastructure is considered to bethe most obvious and almost the most significant one, i.e. thefirst among the equal. This is primarily true for road traffic infrastructure,since road trai!Sportation of tourists by passengercars, buses and motorcycles accounts for more than 90 percentof the overall tourist journeys in Croatia.The topic of this paper is precisely, among other things, thetourist assessment of the Croatian road network by means ofthe so-called econometric model regarding the contribution ofa certain road route to the overall tourist traffic.Practical implementation of the elaborated problematicshould result in the improvement of road infrastructure eitherby constructing new motonvays and/or roads, or by reconstructionand/or modernisation of the existing traffic routes.

  9. Le voyageur et le touriste

    Directory of Open Access Journals (Sweden)

    André Rauch

    2011-06-01

    Full Text Available Les guides qui paraissent dans la première moitié du XIXe siècle, en langue allemande, anglaise et française, ont introduit des usages. Ils ont défini une manière de voyager, arrêté les itinéraires et indiqué les sites ou les lieux qu’il convenait de visiter. Lorsque paraissent les guides pour automobilistes au début du XXe siècle, la route permet d’autres formes de vagabondage, dont la gastronomie est un exemple illustratif. Dans les années soixante-dix, les nouveaux guides ont suscité d’autres curiosités, ils ont aussi indiqué au touriste les budgets qui leur permettraient de s’orienter dans la consommation touristique.Guides published during the first half of 19th century, in German, English and French languages have introduced some customs. They have defined a way of travelling, made up the routes and indicated the places and settings one has to visit. When guides for motorists are published at the beginning of the 20th century, the road allows other forms of wandering, among which gastronomy is an illustrative example. During the seventies, the new guides aroused other curiosities, they also indicated to the tourists the budgets that would allow them to find their way inside tourist consuming.

  10. The environmental management in tourist lodgings; a challenge for the sustainability and competitiveness of the sector

    International Nuclear Information System (INIS)

    Fernandez, Guillermina; Guzman, Aldo

    2004-01-01

    The industry of the trips and tourism is one of the economic activities with greater growth in the last decades, and within this, the hotel and extra hotel sector, they have had an increase, in its activities and infrastructure. As opposed to this expansion it is necessary to consider environmental and social the impacts produced to avoid the lost one of competitiveness of the activity from the destruction of the natural and cultural tourist resources. The lodging sector must point a model of sustainable development and to reach it, is essential to implement systems of environmental management in the companies of the sector. On the other hand, besides the protection of the atmosphere, the incorporation of the environmental management in the lodging companies implies a change in the image of the same ones increasing therefore the possibilities of competitiveness and sustainability of the activity

  11. Tourist Profile and Destination Brand Perception: The Case of Cape Town, South Africa

    Directory of Open Access Journals (Sweden)

    Ikechukwu O. Ezeuduji

    2016-08-01

    Full Text Available Tourists pay for destination brands. This study checked for the relationships between tourists’ profile and how they perceived the destination brand of Cape Town. A questionnaire survey of 220 tourists visiting Cape Town was done. This study found that repeat visit, age of tourist, length of stay, and tourist origin, have significant influences on how tourists visiting Cape Town perceived the destination. The top three destination attributes of Cape Town (cognitive images, which enhance visitor experience satisfaction are (1 the overall level of service quality at facilities in Cape Town, (2 the city being one of the best places the tourists have visited, and (3 the destination’s good value for money. The top three emotional valuations of destination attributes (affective images which enhance visitor experience satisfaction in Cape Town include (1 memorable visit, (2 valuable visit, and (3 friendly and hospitable population. It is therefore recommended that tourism businesses in Cape Town develop relationship marketing tools to attract and retain its tourists segments of loyal, advanced in age, long-staying and domestic tourists. Results from this research could be compared with related findings in the international arena and have related implications, especially for developing economies

  12. Understanding enhanced tourist experiences through technology: a brief approach to the Vilnius case

    Directory of Open Access Journals (Sweden)

    Ilona Beliatskaya

    2017-11-01

    Full Text Available The present research investigates the notion of enhanced tourist experiences through technology shedding light on co-creation practices and empowerment of customers. Neuhofer and Buhalis (2013 introduced a novel concept of technology-enhanced tourist experiences by generating a joint comprehension of new era of experiences which conjoin the elements of experiences, co-creation and technology. Being one of rather promoting cities in online environment Vilnius represents an interesting case of successive adoption of smart technologies in order to enhance tourist experiences and facilitate customer empowerment in Vilnius tourism domain. This study aims to determine technology-enhanced tourist experiences in order to measure factors of customer empowerment on the example of international incoming tourists to Vilnius (Lithuania. The mix-methods approach (qualitative online content and functionality analysis and quantitative survey was justified as being the most appropriate for the purpose of this research with intention to find a basis for applying of technology-enhanced tourist experiences in Vilnius tourism marketplace. The paper concludes with the definition of current level of ICTs application to enhance tourist experience co-creation and a discussion of practical implications of technology-enhanced tourist experiences development.

  13. Elimination of Fixed Checkin/Check-Out Time as a Source of Entrepreneurial Edge in Hotel Business

    OpenAIRE

    Uzonna Joseph, Onyemeh

    2013-01-01

    This research uses the travails of a young engineer, Nigel, during his international travels and challenges he encountered with erratic check-in/checkout time at hotels, to explore the elimination of fixed check-in/check-out as an entrepreneurial opportunity that can generate competitive advantage. The hotel industry in Malaysia, a Southeast Asian country of about 28million people, provides the contextual background for the study. The situation analysis of Malaysia hotel ind...

  14. Effectiveness Analysis Of “Shangri-la Academy Program” Towards Employees' Working Motivation At Shangri-la Hotel Surabaya

    OpenAIRE

    Fandianto, Lina; Sutanto, Eddy M

    2012-01-01

    This research has taken place at Shangri-La Hotel Surabaya, an International management hotel. The population of research is 573 respondents. The purpose of this research is to understand the effectiveness of Shangri-La Academy Program and the employees' working motivation at Shangri-La Hotel Surabaya. The analysis technique uses descriptive quantitative analysis. The result of research showed that there is a dependency between Shangri-La Academy Program and employees' working motivation Shan...

  15. THE DEVELOPMENT OF TOURISTIC SERVICES THROUGH INDIVIDUAL AND ORGANIZATIONAL LEARNING. STUDY CASE: ROMANIA AND SPAIN

    Directory of Open Access Journals (Sweden)

    Dan Popescu

    2011-11-01

    Full Text Available The present research aims to establish and to design the development strategies for services in small and medium-sized enterprises (SMEs that activate in the tourism field of activity (hotels and other accommodation establishments, restaurants, passenger transport, travel agencies, cultural tourism agencies. Organizational learning is focused on the learning process in the organization which has direct influence on the goods and services produced. Learning activities, carried out individually, are not easily transferred at the organizational level. Moreover, in order to better highlight the weaknesses and the strengths of touristic services management approaches and to define recommendations, our research theme is developed as comparative study: similarities and differences within SMEs touristic services and learning organization practices in Romania and other European Union’s country members (the example of Spain was considered.

  16. IS THERE ANY DIFFERENCE BETWEEN THE ATTITUDE OF ROMANIAN TOURISTS AS COMPARED TO THE FOREIGN ONES?

    Directory of Open Access Journals (Sweden)

    Erika KULCSÁR

    2010-01-01

    Full Text Available This paper ranks within the field of marketing research, being primarily aimed at identifying differences between the attitude of Romanian tourists as compared to that of foreign tourists with respect to hotel room arrangement - in which they were housed during their staying – respectively the assessment of culinary preparations of the location (the restaurant where they most often served meals. This paper also presents those aspects they were satisfied with, they are not satisfied with and that the respondents would change or improve in the Centre Development Region. The quantitative marketing research took place in the Centre Development Region between 15.05.2009-17.10.2009. A total of 410 questionnaires have been included in this marketing research.

  17. Barons Hotels - uus hotellikett, uued hotellid

    Index Scriptorium Estoniae

    2007-01-01

    Eelmisel aastal moodustatud hotellikett Barons Hotels OÜ opereerib Tallinnas kolme hotelli, need on eksklusiivne butiikhotell Barons, moodne äri-, konverentsi- ja puhkereisijate hotell Euroopa ja mugav kahetärnihotell Braavo!

  18. Gestão de Resíduos Sólidos em Meios de Hospedagem: Um Etudo de Caso do Projeto Lixo Mínimo do Hotel Bühler em Visconde de Mauá, RJ / Solid Waste Management in Hotels: A Case Study of the Project Minimum Solid Wastes in Bühler Hotel in Visconde de Maua, RJ

    Directory of Open Access Journals (Sweden)

    Suellen Alice Lamas

    2015-04-01

    Full Text Available O presente artigo refere-se a um estudo de caso, a saber, o Projeto Lixo Mínimo do Hotel Bühler, em Visconde de Mauá, RJ. Trata-se de um projeto ambiental desenvolvido pelos administradores do citado hotel, para minimizar os efeitos negativos da atividade turística sobre o meio natural. Buscou-se, através desta pesquisa, analisar as etapas do referido projeto ambiental, verificando a viabilidade de aplicação do mesmo em outros empreendimentos hoteleiros. Os resultados demonstram que ações simples, organizadas e eficientes podem ser desenvolvidas pelos empreendimentos hoteleiros, em especial os similares ao Hotel Bühler, ou seja, situado em área natural e que atende a um número limitado de hóspedes.  Solid Waste Management in Hotels: A Case Study of the Project Minimum Solid Wastes in Bühler Hotel in Visconde de Maua, RJ - This article refers to a case study, known as the Lixo Mínimo Project of the Bühler Hotel in Visconde de Mauá,RJ, an environmental project developed by the administrators to minimize the negative effects of tourist activity on the natural environment. This paper seeks to analyze the stages of the project, verifying the viability of its application to other enterprises. The results show that simple actions, organized and efficient, can be developed by other hotels , especially by hotels similar to the Bühler hotel – situated in a natural area and serving a limited number of guests.

  19. [Evaluation of a Legionella outbreak emerged in a recently opening hotel].

    Science.gov (United States)

    Erdoğan, Haluk; Arslan, Hande

    2013-04-01

    Legionnaires' disease (LD) is a systemic infection caused by Legionella species especially colonized in the water systems. Hotels are common locations in which waterwork-associated sporadic or epidemic legionellosis can be detected. The aim of this study was to evaluate a small Legionella outbreak emerged in a recently opened 600-bed hotel in Alanya, a touristic county in Mediterranean part of Turkey. A 66 years old male patient who stayed in this hotel opened on May 15th, 2009, was admitted to our hospital on May 21st, 2009 with the complaints of high fever, headache and diarrhea lasting for three days. Since chest X-ray revealed non-homogenous density increase in left middle and inferior zone, the patient was diagnosed as atypical pneumoniae and LD was confirmed by positive urinary Legionella antigen test (Card test, BinaxNOW®Legionella Urinary Antigen Test; Alere Co, USA) result. Following the identification of the index case, the records of our hospital were reviewed and revealed another case being treated with the diagnosis of community acquired pneumonia who was also the guest of the same hotel. This patient was then diagnosed as LD by positive urinary antigen test. Since new cases were identified during the following days (May 22, 25 and 26) the Antalya County Health Department and hotel management were informed about a cluster of LD. In addition subsequent investigation for environmental surveillance and water sampling were conducted. The LD diagnosis and environmental inspections were performed according to the procedure described in the guideline from "Turkish Ministry of Health Travel-Associated Legionnaires' Disease Control Programme". Five definitive cases and one presumptive case of LD were identified during the outbreak period (May 20-26, 2009). All of the cases were successfully treated (intravenous ciprofloxacin or levofloxacin or clarithromycin), however one patient died due to sudden death during sleep after being discharged. Since sputum

  20. From Smart Rooms to Smart Hotels

    OpenAIRE

    Petrevska, Biljana; Cingoski, Vlatko; Gelev, Saso

    2016-01-01

    This paper gives an overview of a potential path that new hotels have to satisfy to improve their status from a hotel with smart rooms towards a full-scale smart hotel facility. It presents a possible transitional way including innovative applications based on modern information technology for ambient settings in the domain of hotel industry that aims to improve the quality of offered services towards clients, starting from the present level of smart rooms. The main objective i...

  1. Enterprise Architecture Data Pada Hotel ABC

    OpenAIRE

    Soesatyo, Stephanie; Wibowo, Adi; Handojo, Andreas

    2015-01-01

    Hotel ABC is a company engaged in hospitality management, i.e. room rental, rental of meeting rooms and coffee shop. Hotel ABC has a branch that has the same specifications of the hotel. In business process, Hotel ABC has information systems to support existing business processes. However, existing information systems have not been integrated as a whole. Based on the condition stated above, analysis and design of enterprise architecture information system is created for the company. The proce...

  2. Marketing strategy of The Emblem Hotel

    OpenAIRE

    Dolníková, Žofia

    2014-01-01

    Bachelor thesis analyzes the marketing strategy of The Emblem Hotel. The work combines two main parts - theoretical and practical, based on the chosen hotel. The first part defines the main terms and concepts associated with marketing and services in the hotel environment. Another section is devoted to presentation and analysis of individual marketing mix with its application to the hotel. The last section contains of an analysis of competition and SWOT analysis, on the basis of which in the ...

  3. The role of practical training in educating future cadre in hotel industry and tourism

    Directory of Open Access Journals (Sweden)

    Sekulić Dejan

    2015-01-01

    Full Text Available Tourism stimulates the work of a large number of small and medium companies, who provide increase of the number of employees. By following the trends, high education institutions try to provide expert cadre who will be future transmitters of trends in the field. In order to preserve and enhance the quality of education in this area it is necessary to take care of the quality of the program of practical training as the bridge between formal education and work in tourism. In that context, the aim of the research was to explore the role and importance of practical training in the education of students in hotel industry and tourism. The research included 134 respondents, divided in two groups depending upon whether they had any experience in practical training in hotels and tourist agencies. The result shows that there are no significant differences in the perception of the importance of practical training and the factors which influence the selection of the company in which students perform practical training. On the other hand, the results show that there are significant differences, related to the role of hotels and tourist agencies in their practical education and competencies they should master at the end of the training, between those students who had practical training and those who have not had it yet.

  4. Energy Management in Four and Five Star Hotels in Algarve (Portugal

    Directory of Open Access Journals (Sweden)

    Joana Mendes

    2014-07-01

    Full Text Available Tourism is the sector of the global economy that has grown faster, in such way that the United Nations World Tourism Organization (UNWTO predicts a global average annual growth between 1995 and 2020, around 4.1%. This growth should contribute to a sustainable development and, be accompanied by environmental awareness of all stakeholders, and strategies of change pointing towards the preservation of environment, so as not to endanger the natural resources of future generations. Energy Management in tourism is the central theme of this research. The setting was 4 and 5 star hotels in Algarve, the most important tourist destination of Portugal. The main objectives of the study were to assess the current state of energy management in those hotels, understand the policies and strategies followed to optimize energy management, and analyze best practices. Results show a higher level of implementation of practices directly related to the optimization of energy than those related to reducing environmental impacts. In general, respondents consider that energy management is part of the concerns of those responsible for the hotels, the level of implementation of good practices in this area is high (78% and that both employees and tourists attach great importance to this issue.

  5. A Causal Model of Linkages between Environment and Organizational Structure, and Its Performance Implications in International Service Distribution: An Empirical Study of Restaurant and Hotel Industry

    OpenAIRE

    Kim, Seehyung

    2005-01-01

    This research develops and tests a model of the service unit ownership and control patterns used by international service companies. The main purpose of this study is to investigate trivariate causal relationships among environmental factors, organizational structure, and perceived performance in the internationalization process of service firms. A service firm operating in foreign soil has a choice of three general entry mode strategies offering different degrees of ownership and control of ...

  6. MARKETING IN HOTEL CORPORATION AND SPORT MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Miodrag Koprivica

    2009-11-01

    Full Text Available Sportsmen are customers of hotel services, therofore sports managers must have about their organization and work. In the hotel business there are at least three involved parties, and each one of them has one or more main goals. Main goal of the hotel owners is to make profit, hotel employees is to earn their salaries and the hotel guests main goal is to get the satisfac- tion through the services that hotel offers. Main assignment of the hotel management is to create business strategy which would lead to satisfaction of all three involved parties. Favoring one of the involved party’s needs that leads to other parties disadvanta- ge is not a formula of successful management. Mission and vision of the hotel business are determined by the hotel owners them- selves. The goal of the hotel management is to “translate” the general business philo- sophy into goals, plans and measures in order to achieve the before mentioned philo- sophy. Determining of the (really achievable vision, “dream of success” if you will, is the foundation of the total and successful business politics in the hotelier business. The goal of this work is to answer the questions of the usefulness of the hotels marketing mix, diverse commercial tools and the resource size which hotels use for mar- keting. All in the function of general alignment of the universal business politics and concrete plans and functions.

  7. In Hotels, Health and Spas Equals Wealth

    Directory of Open Access Journals (Sweden)

    Andrea Foster

    2015-02-01

    Full Text Available Business is back for hotels across the United States with occupancy levels surpassing long-run averages and hotels raising room rates more aggressively. The hotel industry has finally climbed out of the recovery period following the Great Recession as people are traveling more than ever before, and at higher prices.

  8. Aplicació Microsoft .Net : Hotel Spa

    OpenAIRE

    Marquès Palmer, Jordi

    2010-01-01

    Desenvolupament d'una aplicació amb Microsoft .NET, WCF, WPF, Linq2SQL, d'un Hotel Spa. Desarrollo de una aplicación con Microsoft .NET, WCF, WPF, Linq2SQL, de un Hotel Spa. Application development using Microsoft .NET, WCF, WPF, Linq2SQL, for a Spa Hotel.

  9. A Strategy for Ensuring Enterprise Competitiveness in the Sphere of Hotel Services

    Directory of Open Access Journals (Sweden)

    Zavidna Liudmyla D.

    2018-03-01

    Full Text Available The aim of the article is to study the process of forming a strategy to ensure competitiveness of an enterprise in the sphere of hotel services. The content of the concepts “competitiveness of an enterprise in the hotel industry”, “competitive advantage” and “competitive strategy” is defined. Factors influencing the level of competitiveness of enterprises in the hotel industry are grouped. Taking into account the analysis of the internal and external environment of hotel facilities, a matrix of SWOT analysis is built, and variants of corporate strategies for enterprises in the sphere of hotel services are proposed. Within the framework of the study, 21 hotel facilities from 10 regions of Ukraine (Vinnytsia, Volyn, Dnipropetrovsk, Zakarpattia, Lviv, Ternopil, Kharkiv, Kherson, Khmelnytsky, Chernihiv and Kiev are analyzed. From the positions of the system approach to enterprise competitiveness, a system of factors that influence the process of forming the strategy of enterprises in the sphere of hotel services is proposed. Taking into account the analysis of the internal and external environment of the hotels, potential threats and opportunities from the external environment are revealed, and the weak and strong sides of each of the hotel facilities are detailed, as well as the basic matrix of SWOT analysis is formed. Based on the results of the study, the following options for corporate strategies are proposed: the Maxi-Maxi strategy, the Mini-Maxi strategy, the Maxi-Mini strategy, and the Mini-Mini strategy. The correct choice of the strategy will ensure its full implementation, have a positive effect for the further development and retention of the leading positions of the hotel industry in the market.

  10. Environmentally Friendly Luxury Hotel : case: Grand Palace Hotel, Riga, Latvia

    OpenAIRE

    Losanwe, Ieva

    2013-01-01

    Chemical pollution, loss of biodiversity, ecological and other to environmental issues addressing words are often heard in todays’ society. Sustainability and especially its environmental aspect are growing trend. Environmental sustainability is considerable issues as well in tourism industry. Hotels can decrease their negative impact on environment by following and implementing environmentally sustainable practices at their business. Any step towards sustainability benefits both the environm...

  11. Hotell Radisson SAS = Radisson SAS Hotel / Inga Raukas

    Index Scriptorium Estoniae

    Raukas, Inga, 1967-

    2001-01-01

    Projekteerija Arhitektuuribüroo Künnapu & Padrik. Arhitektid Vilen Künnapu, Ain Padrik, Eero Palm, Tarmo Maiste. Sisekujundajad Christian Lundwall, Jan Öberg. Konstruktsioonid: Teuvo Meriläinen, Jyrki Rautamäki. Projekt ja hotell valmis 2000. 12 ill.: korruste plaanid, sise- ja välisvaated

  12. An Examination of Visitors’ Interest in Tourist Cards and Cultural Routes in the Case of a Romanian Destination

    Directory of Open Access Journals (Sweden)

    Ana ISPAS

    2015-10-01

    Full Text Available Although tourist cards and cultural routes have been interesting innovations when they were launched on the international tourism market, they are rarely implemented in Romanian tourism destinations, especially in an integrated manner. This paper presents a theoretical model regarding the integration of tourist cards in cultural routes, based on the assumption that tourists who are interested in both products have similar demographic and travel characteristics. The research results outline only the infl uence of tourists’ travel characteristics on their interest to buy cultural routes and tourist cards. Leisure travelers should be the main targeted segment, as their probability to buy such products is higher than in the case of business or VFR (visit friends and relatives tourists. These results can assist the Destination Management Organizations (DMOs regarding the choice of marketing strategies aimed at integrating cultural routes in a tourist card.

  13. Channels of distribution on tourist market

    Directory of Open Access Journals (Sweden)

    Đelić Tanja A.

    2005-01-01

    Full Text Available Changes in distribution channels in tourist industry, made as a result of introducing online CRS and Internet, enabled tourist companies offer their products in electronic way to end-users without using agents. In that way technology improvement results in change of the structure of sale channels in the whole tourist market and online orders are growing, as well as the use of agencies are diminishing.

  14. Tourist Destination Strenghts and Opportunities: Is Montenegro Ready for Chinese Tourists?

    Directory of Open Access Journals (Sweden)

    Stranjančević Ana

    2016-06-01

    Full Text Available Since Chinese outbound tourism currently represents the largest outbound tourist market, the opportunities for tourism of Montenegro in the Chinese tourist market should be certainly examined.

  15. SPACE TOURISM ORGANIZATION AND ADMINISTRATIVE ARRANGEMENT OF TOURIST TRAFFIC ANALYSIS BY LOCALITY BUŞTENI

    Directory of Open Access Journals (Sweden)

    Adelaida Cristina HONTUS

    2013-12-01

    Full Text Available In order to achieve the best possible tourist activity it is needed that besides natural resources and human and material resources to be able to satisfy the tourist requirements. These material resourcess are known as “material and technical basis". This is represented by: accommodation and food, transportation, treatment and leisure facilities and is primarily conditioned by the development and modernization of existing material and technical basis. Thus, a highly attractive tourist area can not be on offer before receiving the facilities for receiving and retaining travelers. Buşteni, resort includes Poiana Ţapului,s dominated by steep Bucegi and has a great starting point for ascents, but it is also a true spa, indicated not only for leisure but also for the treatment of diseases of debility, physical and mental fatigue and digestive disorders and glands. Most representative indicators commonly used to express movement and travel and its main characteristics are: number of urge tourists, average daily number of tourists, number of days / tourist, average length of stay, receipts from tourism and tourist traffic density, tourists’ relative preferences. Analysis of tourist traffic in the tourist areas of Buşteni will be achieved by calculating these indicators. Tourist traffic indicators reflect the distribution and evolution in time of tourism internal and external demand,. They also reflect the behavior of the application on the use of vehicles and equipment and can be used for studying the origin and destination of tourism demand, the average stay and fidelity to a particular destination.

  16. SEGMENTATION IN TOURISTIC SECTOR: LGBT TOURISTS OF SAO PAULO

    Directory of Open Access Journals (Sweden)

    Maurício Sanitá Azevedo

    2012-05-01

    Full Text Available The objective of this article is to present the tourism segment LGBT (Lesbian, Gays, Bisexual and Transgender of Sao Paulo city and gather information about his profile as important support for the tourism sector in defining their marketing strategies. It was carried out an exploratory and statistical data from government and representatives of this public for a description and analysis of data on the composition and profile of this segment, as well as the strategies being used by companies to captivate it and loyalty it. It also composes a Descriptive Study carried out by the Tourism Observatory of São Paulo next to the participants of the Sao Paulo Gay Parade in 2011. As results, it appears that LGBT public presents behavioral particularities as buyers of tourist products, providing during their stay, higher investments than others tourism segments, because it comes as a tourist for a longer period of stay in Sao Paulo, thus leaving more financial resources in the city. It also presents as results, examples of effective use of differentiation strategies by organizations, attraction, service and loyalty in this segment.

  17. Tourists Co-producing Guided Tours

    DEFF Research Database (Denmark)

    Larsen, Jonas; Meged, Jane Widtfeldt

    2013-01-01

    The guided tour is a stigmatized tourist practice. In contrast to studies portraying sightseeing tours as an over-determined stage where tourists passively follow prescripted routes and scripts, this article also uncovers creativity, detours and productive practices. We examine how tourists can...... discussion of some of Goffman's central concepts. Second, we move on to a more general discussion of how front-stage tourism services are performances where both tourist staff and guests play their part. Third, we examine ethnographically how participants on guided tours in Copenhagen co...

  18. Features and prospects of tourist services marketing in Ukraine

    OpenAIRE

    А.S. Teletov; N.Y. Kosolap

    2012-01-01

    The article is devoted to solving problems of tourist route planning with the use of marketing technologies. It also deals with the purpose of marketing in tourist industry and quality model of tourist services. The article touches the decision-making model in tourist product development as well. Besides the project of historical tourist route to EURO-2012 is presented.

  19. Understanding the Tourist Phenomenon, an Analysis of 'West' - 'South' Tourism; Towards Sustainable Tourism Development Strategies for Third World Tourism Destination

    NARCIS (Netherlands)

    Egmond, van A.N.F.

    2006-01-01

    This study analyses 'Western' tourists who travel in developing countries for holiday purposes. The focus is on tourists who originate from the historically Protestant countries of Europe and who are the biggest spenders per capita in international tourism, including Third World tourism. Evaluation

  20. Costly location in Hotelling duopoly

    NARCIS (Netherlands)

    Hinloopen, J.; Martin, S.

    We introduce a cost of location into Hotelling's (1929) spatial duopoly model. We derive the general conditions on the cost-of-location function under which a pure strategy price-location Nash equilibrium exists. With linear transportation cost and a suitably specified cost of location that rises

  1. Room-Maid in Hotel

    Science.gov (United States)

    Hotel and Catering Industry Training Board, Wembley (England).

    This syllabus is intended for the use of training personnel in drawing up training programs for room-maids in hotels. Its main objective is to produce fully trained maids, thereby maintaining and raising standards. The syllabus is divided into three sections: Introducing to Housekeeping, Basic Tasks Performed by the Majority of Housekeeping…

  2. Hotels Make Room for Fitness.

    Science.gov (United States)

    Koszuta, Laurie Einstein

    1986-01-01

    Hotels, in hopes of gaining a competitive edge, are offering workout rooms, exercise equipment, fitness trails, and jogging tracks, but no standards have been set for safety of the facilities or staff preparedness in exercise screening, equipment use, injury prevention, or first aid. (MT)

  3. Quality improvement of services in rural tourism - Comparative analysis regarding the satisfaction level of tourists accommodated in Neamţ County

    Directory of Open Access Journals (Sweden)

    Lucian TANASĂ

    2013-09-01

    Full Text Available Regarding the hospitality industry, it is very important that clients’ wishes are recognized in order to permanently ensure the quality of the tourism services. The questionnaire, as a statistic tool, is frequently used especially at the level of important hotel chains, but it also has an applicability to small-dimensioned accommodation structures. In the current paper such a questionnaire is applied in Neamţ County to “Buhalniţa Chalet” (Hangu commune, “Eden Boarding House” (Agapia commune and “Mariko Inn” Hotel (Cordun commune, representative for the three different types of tourism practiced in each area (Izvorul Muntelui Lake touristic sub-zone - ecotourism, Târgu-Neamţ touristic zone - cultural-religious tourism and also Roman touristic sub-zone - transit tourism. The case study analyzes the satisfaction level of tourists who benefited from services offered by the tourist structures mentioned above, thus offering important information regarding the clients’ profile (from a social, ethnic, professional and financial perspective and also on other relevant elements necessary in the process of improving the marketing strategy practiced by those accommodation structures.

  4. The Evolution of Dual-Branded Hotels: How the Marriott/Starwood Acquisition Enhances Opportunities for Developers

    OpenAIRE

    Jonathan Jaeger; Daniel Lesser; Jeremy Gilston

    2016-01-01

    Should the deal ultimately close, the recently announced acquisition of Starwood Hotels and Resorts Worldwide, Inc. (HOT) by Marriott International (MI) will be a lodging industry game changer. MI is a trailblazer of the dual-branded hotel trend and will be well poised to accelerate this concept by capitalizing on its newly-expanded suite of brands.

  5. The Evolution of Dual-Branded Hotels: How the Marriott/Starwood Acquisition Enhances Opportunities for Developers

    Directory of Open Access Journals (Sweden)

    Jonathan Jaeger

    2016-01-01

    Full Text Available Should the deal ultimately close, the recently announced acquisition of Starwood Hotels and Resorts Worldwide, Inc. (HOT by Marriott International (MI will be a lodging industry game changer. MI is a trailblazer of the dual-branded hotel trend and will be well poised to accelerate this concept by capitalizing on its newly-expanded suite of brands.

  6. Chinese Tourists in Cracow, Poland: Their Profile, Expectations, and Perceptions

    Directory of Open Access Journals (Sweden)

    Guszkiewicz Paulina

    2017-03-01

    Full Text Available Introduction. In 2012, China became the largest spender in international tourism, benefiting many destinations worldwide. Even if for Poland it is not an important source market yet, the Polish authorities have undertaken some marketing activities in China. The main aim of the paper is to explore the profile, motivations, and perceptions of the Chinese tourists visiting Cracow. The secondary aim is to check the effectiveness of the marketing efforts dedicated to the Chinese market undertaken by Poland since 2010. Material and methods. Data for the study (n = 100 were collected using a paper survey in English carried out among mainland Chinese tourists in Cracow in 2015. Results. The Chinese usually visit Poland for the first time, often in transit. They are prompted by the information found online and by word of mouth. Their main reasons to come are tradition, culture, historical sites, landscapes, and low costs. These expectations are well fulfilled, and the tourists′ overall satisfaction is very high. The Chinese find Poland to be different from other Western European countries. For them, Poland is a remarkable, traditional, safe, and developing country. Yet, their knowledge about the destination is limited. The main problem encountered is the language barrier, both online and once on site. The marketing efforts undertaken by Poland in the Chinese market have had weak and ambivalent effects. Conclusions. In order to attract Chinese tourists, there is a need to intensify expenditure not only on promotion (mainly online but also on the removal of language-based communication problems. There is also scope for expanding the tourist offer dedicated to Chinese tourists - both in Poland and in cooperation with other Central European countries.

  7. Pro-environment behaviors of hospitality employees. The case of a certified hotel in Huatulco, Mexico

    Directory of Open Access Journals (Sweden)

    Elva Esther Vargas-Martínez

    2017-01-01

    Full Text Available More and more companies are taking actions for the environment, among the most common is the adoption of environmental management systems or eco-labeling schemes, not only because they streamline resources and reduce costs, resulting in greater profitability, but because they improve public image with commit to society and nature. In the case of the tourist destination Huatulco, they have focused on the environmental dimension of sustainability activities, which has resulted in the hotel sector being immersed in dynamic certification. This research focused on the values, environmental awareness, organizational commitment and job satisfaction of workers as determinants of pro-environment behavior. From a survey of 178 workers of a hotel certified by EarthCheck and applying Multiple Regression Model, it was identified that values and environmental awareness have a significant effect on environmental behaviors.

  8. Strategic design assessment of a hotel company through qualitative and quantitative indicators

    Directory of Open Access Journals (Sweden)

    Dinaidys Gómez-Selemeneva

    2015-12-01

    Full Text Available The strategic design process and subsequent evaluation of results and their feedback and control are key moments in the management of an organization. This is therefore a topic of great relevance today in all publications in this subject area, especially empirical studies that provide both quantitative and qualitative information on the performance of companies in dynamic sectors such as tourism. That is why this article focuses on assessing the effectiveness of different strategies: generic, growth and diversification of a hotel company in the Caribbean area through the financial performance indicators and other qualitative. Results presented correspond to 100% of the study population, all of which made possible the information needed to detect major deviations from the strategic approach and possible alternatives for improving the performance and future competitiveness of the different facilities hotel. So empirical research of a tourist destination in growth and consolidation, as well as also a generalizable methodology for diagnosis and strategic design of organizations is provided.

  9. The effect of the water tariff structures on the water consumption in Mallorcan hotels

    Science.gov (United States)

    Deyà-Tortella, Bartolomé; Garcia, Celso; Nilsson, William; Tirado, Dolores

    2016-08-01

    Tourism increases water demand, especially in coastal areas and on islands, and can also cause water shortages during the dry season and the degradation of the water supply. The aim of this study is to evaluate the impact of water price structures on hotel water consumption on the island of Mallorca (Spain). All tourist municipalities on the island use different pricing structures, such as flat or block rates, and different tariffs. This exogenous variation is used to evaluate the effect of prices on water consumption for a sample of 134 hotels. The discontinuity of the water tariff structure and the fixed rate, which depends on the number of hotel beds, generate endogeneity problems. We propose an econometric model, an instrumental variable quantile regression for within artificial blocks transformed data, to solve both problems. The coefficients corresponding to the price variables are not found to be significantly different from zero. The sign of the effect is negative, but the magnitude is negligible: a 1% increase in all prices would reduce consumption by an average of only 0.024%. This result is probably due to the small share of water costs with respect to the total hotel operational costs (around 4%). Our regression model concludes that the introduction of water-saving initiatives constitutes an effective way to reduce consumption.

  10. A Study of the Renewal Cycle of Hotel Building Elements in Malaysia

    Directory of Open Access Journals (Sweden)

    Zhen Wei

    2014-01-01

    Full Text Available Penang is the main tourism island which appeals an increasing number of travellers each year. Therefore, the hotels in Penang play a crucial role in the field of Penang tourism. However, recently some problems with the Penang hotels have been brought to light frequently by travellers including domestic and foreign tourists. The reason for this may be due to irregular maintenance as well as the fact that the renewal of the building elements may not have been duly carried out. In light of that, this research investigated the condition of the maintenance and renewal cycle of the building elements of the hotels in Penang. This study was conducted with a quantitative method, using a questionnaire to collect information regarding the condition of maintenance, evaluation of the condition of the building elements and the frequency of building elements renewal. The results revealed that each building element renewal cycle is differing according to the effects of maintenance and its lifespan. In terms of comparison with the renewals in Singapore hotels, there are shortcomings involved in the schedule of element renewals carried out in Penang.

  11. The Experience Economy in Thai Hotels and Resort Clusters: The Role of Authentic Food

    Directory of Open Access Journals (Sweden)

    Thanan Apivantanaporn

    2013-04-01

    Full Text Available Although hotels and other tourist institutions in Thailand have been making some sporadic attempts to incorporate specifically Thai food and beverage (F&B elements into their overall product offering, this has rarely been attempted in a thoughtful and systematic manner. This is despite the importance of F&B in determining overall levels of customer satisfaction and the recent importance attached to incorporating ‘Thainess’ into the hotel and tourism industry nationwide. It is, therefore, rather surprising that little if any sustained effort has been made to define authenticity with respect to Thai food (bearing in mind also regional variations or to incorporate certificates of quality to establishments providing such authentic dishes. This paper draws on qualitative research and personal observation undertaken in a wide range of Thai hotels with a view to identifying emergent value-adding clusters in the domestic hospitality sector. It describes and categorizes the uses of Thai F&B currently and identifies shortcomings in industry vision, which leads to recommendations for both hotel and resort managers and also to those responsible for national level tourism development efforts. The paper also recognizes the problematic nature of the concepts of ‘authenticity’ in this context and attempts to reconcile differing conceptions.

  12. [Characteristics associated with pre travel medical consultation in tourists visiting Cuzco, Peru].

    Science.gov (United States)

    Mejia, Christian R; Cvetkovic-Vega, Aleksandar; Cruz, Briggite; Cárdenas, Matlin M; Quiñones-Laveriano, Dante M; Rodríguez-Morales, Alfonso J

    2016-02-01

    International tourism is increasing. Preventive Medicine remains important, especially the Pre-Travel Consultation (PTC). To determinate, the characteristics of tourists associated with PTC in tourists at Cuzco, Peru. A cross-sectional, analytical study, a secondary analysis of data from a database generated by survey of foreign tourists who visited Cuzco, in the waiting room of the airport was performed. The main variable was to have had a PTC at the tourist's country of residence, the area of residence was categorized according to health/risk of acquiring infectious diseases as traveler's diarrhea during their stay. These and other variables were analyzed and statistical association with generalized linear models were done. Of the 1827 tourists, 875 (48%) were men, with a median age of 33 years (range 18-88 years); 42% had a PTC. In the multivariate analysis, it was found that a PTC lower frequency was associated with male gender (aPR: 0.84; 95% CI: 0.75-0.94), and a higher frequency was associated with have born (aPR: 1.77; 95% CI: 1.39-2.27) and reside in an area of low risk of acquiring infectious diseases (aPR: 1.95; 95% CI: 1.26-3.00), adjusted for the history of a disease. Sex, region of birth and residence of tourists (as risk of acquiring infectious diseases) are associated with having a PTC. These findings may serve the health and government attending tourists who come to our country.

  13. Competitiveness of Serbia as a tourist destination: Analysis of selected key indicators

    Directory of Open Access Journals (Sweden)

    Popesku Jovan

    2013-01-01

    Full Text Available To achieve the favourable competitiveness position, tourist destination has to offer quality experiences to tourists that can make the destination more attractive compared to other tourist destinations. The role of destination management is to exploit and develop existing resources by using clear and effective strategies for developing tourism products and creating additional value of tourist experience. The first step of analysis is to define destination competitiveness by using the indicators which will review and give the guidelines for improvement of competitive position. This paper discusses the tourist destinations' competitiveness and indicators for its measurement with a special reference to Serbia. Tourism development of Serbia is a big chance for overall economic development of the country. Current competitive position of Serbian tourism on international market is not satisfactory and this paper is trying to analyze and to point out the reasons of Serbia's tourism low competitiveness. Conclusions about the competitive positioning of Serbia as a tourist destination are drawn out firstly based on the relevant studies as well as on the Serbian Tourism Development Strategy. The results of Travel and Tourism Competitiveness Index (WEF TTCI reports for Serbia are also presented. Based on own research, this paper is also showing the results related to competitiveness of Serbia as a tourist destination in terms of two groups of indicators: natural, cultural and historical resources as well as destination management. According to the results, Serbia is more competitive in its natural, cultural and historical resources comparing to the role of destination management.

  14. Applications of Operational Research Techniques in Optimization to Visit Tourist Points of Vina del Mar

    Directory of Open Access Journals (Sweden)

    Joao CARDOSO NETO

    2012-01-01

    Full Text Available Chile is a country with great attractions for tourists in South America and the whole world. Among the many tourist Chilean attractions the city of Vina del Mar is one of the highlights, recognized nationally and internationally as one of the most beautiful places for summer. In Vina del Mar tourists have many options for leisure, besides pretty beaches, e.g. playa renaca, the city has beautiful squares and castles, e.g. Castillo Wulff built more than 100 (one hundred years ago. It is noteworthy that already exist over there five (5 tourist itineraries, so this work was developed in order to determine the best routes to these existing itineraries, and create a unique route that includes all the tourist points in Vina del Mar, because in this way, the tourists visiting this city can minimize the time spent in traveling, as well as optimize their moments of leisure, taking the opportunity to know all the city attractions. To determine shorter ways to do it and then propose some suggestions for improvement of the quality of the tourist service offered, it had used the exact method, by solving the mathematical model of the TSP (Traveling Salesman Problem, and the heuristic method, using the most economic insertion algorithm.

  15. Challenges to sustainable Arctic tourist lodging

    DEFF Research Database (Denmark)

    Qu, Jing; Villumsen, Arne; Villumsen, Ole

    2015-01-01

    The beauty of nature in Greenland and the selling point of Greenlandic tourism Our ice is melting, yet it is still here' have been attracting more tourists in recent years. Therefore, demand for tourist accommodation is expected to grow in the future. Staying overnight in small huts is a traditio...

  16. Paris Offscreen: Chinese Tourists in Cinematic Paris

    NARCIS (Netherlands)

    Y.-A. O. Dung (Yun-An Olivia); S.L. Reijnders (Stijn)

    2013-01-01

    markdownabstract__Abstract__ This article examines from a European-Asian perspective the relationship between media representations and the tourist’s imagination. We use the case of Chinese tourists in Paris to investigate how these non-European tourists imagine Europe, and how these imaginations

  17. Tourists' preferences for ecotourism planning and development ...

    African Journals Online (AJOL)

    Tourists' preferences were: revising the price; improved product quality; creation of scenic viewpoints; improved service quality; improved infrastructure and information on the park as well. The study found that the park managers need to reconsider tourist's preferences while planning and developing ecotourism in Rwanda.

  18. Impact of climate on tourist demand

    NARCIS (Netherlands)

    Lise, W.; Tol, R.S.J.

    2002-01-01

    Tourism, being volatile and situation-specific, is responsive to climate change. A cross-section analysis is conducted on destinations of OECD tourists and a factor and regression analysis on holiday activities of Dutch tourists, to find optimal temperatures at travel destination for different

  19. THE DEPENDENCE OF INTERNET TOURISTS IN THE CHOICE OF TOURIST DESTINATIONS

    Directory of Open Access Journals (Sweden)

    ENEA CONSTANTA

    2018-02-01

    Full Text Available In tourism, as in any other industry, information plays an extremely important role. If until now some years planning a holiday was made only at the offices of travel agencies, now we have the alternative internet. The multitude of portals, last minute offers, early booking and city breaks can help plan a much dreamed vacation. All at a distance from a few clicks. You just need to be patient and willing to read a lot because the forums are filled with opinions and comments of those who have been in one place or another. Internal and external tourism recorded significant increases amid constant existence of an increasingly number of tourists and diversification of existing offers. According, investigations, this growth is the Internet, which managed to turn aggressive competition and prices. Based on various information about all destinations, routes and accommodation, tourists are increasingly demanding internet site allowing them to "visualize" holiday, and thus obliges travel agencies and hoteliers to provide better service better even at lower prices. This paper highlights the changes made in the tourism sector with remarkable developments of the computer era, and the Internet in particular.

  20. Job insecurity and salary in the Spanish hotel sector: a regional analysis

    OpenAIRE

    García-Pozo, Alejandro; Lópe- Rubio, José; Sánchez-Ollero, José Luis

    2014-01-01

    The economic crisis in which the Spanish economy finds itself has had serious negative impact on wages and in the lack of job stability for Spanish workers. In this paper, using the data available from the sample of 2010 of the Spanish Wage Structure Survey (WSS), we estimate the return to human capital in the hotel sector for the main Spanish touristic regions. For this purpose has been estimated an expanded version of the Mincer (1974) wage equation which includes, in addition to variables ...

  1. Tourists’ Environmentally Responsible Behavior in Response to Climate Change and Tourist Experiences in Nature-Based Tourism

    Directory of Open Access Journals (Sweden)

    Ju Hyoung Han

    2016-07-01

    Full Text Available Nature-based tourism destinations—locations in which economic viability and environmental responsibility are sought—are sensitive to climate change and its effects on important environmental components of the tourism areas. To meet the dual roles, it is important for destination marketers and resources managers to provide quality experiences for tourists and to induce tourists’ environmentally responsible behavior in such destinations. This study documents the importance of perceptions toward climate change and tourist experiences in determining tourists’ environmentally responsible behavior while enjoying holidays at nature-based tourism destinations in Jeju Island, South Korea. Two hundred and eleven Korean and 204 Chinese tourists marked dominant tourist arrivals to the island, and responded to the survey questionnaire. Results showed that perceptions toward climate change and tourist experiences affect Korean tourists’ environmentally responsible behavior intentions, whereas tourist experiences—not perceptions toward climate change—only significantly affect Chinese tourists’ behavior intention. In a nature-based tourism context under the pressure of climate change and adverse environmental effects as consequences of tourism activities, resources managers and destination marketers need to develop environmental campaigns or informative tourist programs to formulate environmentally responsible behavior as well as to increase tourist quality experiences among domestic and international tourists.

  2. Tourist Evaluation of Religious Buildings in Montenegro

    Directory of Open Access Journals (Sweden)

    Popović Maria

    2017-06-01

    Full Text Available In this article value of sacred objects like a resource for development of cultural and religious tourism is being emphased. It ia being described the current state of religious monuments, their wilingness that in existing conditions be functional factors of tourist offer. For research it is being used: qualitative and quantitative methods with which are being described recognized elements of tourist valorization: tourism-geographical location, ambiance, atractiveness and identity, decoration and equipment of the space in tourist wealth. Then, the segmenta of valorisation are being quantified through evaluation of the most representative religious monuments in Montenegro. With this work, we want to draw attention to the value of this heritage and its ability to relatively easy be recognized as a resource of cultural and religious tourism. It is being wanted to explore which segments of tourist valorization can be improved, so on the base of it and incorporated in a system of a tourist offer.

  3. Hotel smoking policies and their implementation: a survey of California hotel managers.

    Science.gov (United States)

    Zakarian, Joy M; Quintana, Penelope J E; Winston, Carl H; Matt, Georg E

    2017-01-01

    Most states in the U.S. permit hotels to allow smoking in some guest rooms, and only five (Indiana, Michigan, North Dakota, Vermont, and Wisconsin) require that all hotel and motel rooms be 100% smoke-free (State and local 100% smokefree hotel and motel guest room laws enacted as of July 3, 2017). Little is known, however, about how hotels' smoking policies have been implemented. This study examined hotels' smoking policies and their implementation. A telephone survey of a random sample of 383 California hotel managers was conducted. Overall, 60.6% of hotels reported that smoking was prohibited in all guest rooms, and 4.7% reported that smoking was prohibited everywhere on their property. While California law permitted smoking in up to 65% of guest rooms, only 6.9% of rooms were reported as smoking-permitted. Over 90% of hotels had smoking rooms scattered among nonsmoking rooms, and about half of the smoking hotels reported that guests requesting either smoking or nonsmoking rooms were sometimes assigned to the other room type. When guests smoked in nonsmoking rooms fees could be substantial, but were often uncollected. Hotel smoking policies and their implementation fall short of protecting nonsmoking guests and workers from exposure to secondhand and thirdhand smoke. Complete indoor smoking bans for all hotels are needed to close existing loopholes. Nonsmokers who wish to protect themselves from exposure to tobacco smoke should avoid hotels that permit smoking and instead stay in completely smoke-free hotels.

  4. Domesticating “Nonwestern” Tourists

    DEFF Research Database (Denmark)

    Gyimóthy, Szilvia

    2017-01-01

    tourism performances at popular sites. In the past five decades, Swiss landscapes featured in over sixty Bollywood films, turning Switzerland into the most preferred romantic honeymoon destinations for Asian visitors. In particular, the escapist musicals of Yash Chopra were influential in branding......For centuries, affluent visitors from Europe have shaped and consumed Swiss mountain space. The global circulation of iconic representations of the Berner Oberland has not only contributed to a consolidated and worldwide recognizable brand narrative (i.e. being the stage for exclusive retreats...... and outdoor adventures), but also established specific visitor trails along which tourist performances are conditioned and streamlined. Classic and popular cultural representations have fostered our notion of appropriate practices, recirculating images of contemplation and/or exploration of Alpine nature...

  5. Tourist Motivation 2.0

    DEFF Research Database (Denmark)

    Munar, Ana Maria; Jacobsen, Jens Kr. Steen

    evidence is presented of who, when, how and why create and share travel experiences on social media. The paper discusses motivation schemes for knowledge and experience-sharing and it critically analyses technological mediation through electronic word-of-mouth and involvement factors related to virtual......Electronic social media is increasingly relevant as tourism practises affecting destination development and branding. However, there is still a deficiency of empirical research on the motivational factors that lie behind the creation and sharing of online content by tourists. This study explores...... dissemination of travel experiences. Results provide insights on different motivational factors such as personal benefits, community related benefits and social capital that influence the sharing of user generated content in tourism. Moreover, the paper discusses technology adoption, transformations of tourism...

  6. Creating kampong as tourist attractions

    Science.gov (United States)

    Sari, N.; Utama, R.; Hidayat, A. R. T.; Zamrony, A. B.

    2017-06-01

    Tourism attractions become one of the main components and they drive the tourism activity in a region. The quality of tourism attractions would affect tourists’ visits. Tourism power can basically be built on any conditions which can attract people to visit. Towns is full of activities which include their economic, social, cultural and physical features, if they are presented properly, they can be a tourist attraction. Kampung City, as a form of urban settlement, has the potential to be developed as a tourism attraction. Kampung is not only a physical area of housing but it has also productive activities. Even the city’s economic activities are also influenced by the productive activities of its Kampung. The shape of Kampung which varies in physical, social, economic and cultural raises special characteristics of each Kampung. When it is linked with the city’s tourism activities, these special characteristics of course could be one of the attractions to attract tourists. This paper studies about one of Kampung in the Malang City. Administratively located in the Penanggungan Village Lowokwaru District, but the potential will just be focused on RW 4. Main productive activities of this village are pottery. In contrast to ceramics, pottery is made from clay and its uniqueness in color and shape. Based on the history of pottery in the Malang, it is concentrated in Penanggungan Village. But along with its development, pottery is decreasingly in demand and number of craftsmen is dwindling. Based on these circumstances, a concept is prepared to raise the image of the region as the Kampung of pottery and to repack it as a tourism attraction of the city.

  7. Analisis Pengaruh Produk Tambahan (Augmented Products) Terhadap Kepuasan Tamu Hotel Inna Dharma Deli Medan

    OpenAIRE

    Siregar, Mahraini

    2015-01-01

    This Formula research internal issue is how far influence of additional product ( products augmented) what compose Drugstore, beverages and food, Swimming Pool, Wi-Fi and of Laundry to satisfaction of guest " HOTEL of INNA DHARMA DELI FIELD". Target of this research is to know and analyse influence of additional product ( products augmented) what consist of Drugstore, beverages and food, Swimming Pool, Wi-Fi and of Laundry to satisfaction of hotel guest Hypothesis in this research is Ad...

  8. Enhancers and tools to improve luxury customer experience: hotel managers’ perspective

    OpenAIRE

    Veríssimo, M.; Loureiro, S. M. C.

    2014-01-01

    This study aims to explore how luxury hotels create hospitality experiences in order to examine consistency of manager’s statements. To this end, the study included a literature review to understand the major approaches used in creating customer experiences. Following this, thirty in-depth interviews were prepared and carried out with thirty international luxury hotel managers in both Brazil and Portugal. The findings reveal that personalized service, brand image, service quality, client cont...

  9. What diversity management practices do hotel managers and employees view as important for retaining employees?

    OpenAIRE

    Twum, Sophia Araba

    2015-01-01

    Master's thesis in International hotel and tourism management Abstract Research shows that the hotel industry is noted for high rate of turnover. Again, diversity management practices have been found to be a good human resource tool helping to manage and retain diverse workforce. A lot of studies have been done on employee retention and diversity management separately but the two concepts are related therefore there is the need to look at them together. This thesis aims...

  10. Service quality in hotel industry

    OpenAIRE

    Mitreva, Elizabeta; Miteva, Natasa; Saneva, Dusica

    2017-01-01

    Quality assessment is one of the greatest challenges of hotel industry. Given its complex nature, numerous technics help in quality measurement, assessment and management. Following this it can be achieved full quality management and with that sustainable business development to the satisfaction of all stakeholders. In service industries quality is measured according to consumers’ expectation and perception. The aim of this paper is to, through literature review, to get the importance of qual...

  11. Level of customer orientation and customer protection in hotels in Serbia

    Directory of Open Access Journals (Sweden)

    Ćirić Maja

    2014-01-01

    Full Text Available Hotels present an engine of tourism development. Their standard and orientation towards specific target groups of customers determine the strength of tourism offer. In addition, they contribute to the agricultural development, too, because they are the great buyers of agricultural products. According to official data, the existing potentials of Serbian tourism have been insufficiently valorised and Serbian hotels are in pretty poor condition- compared to international standards. Taking these facts into consideration, we can raise a question whether the key problems of Serbian hotels lie exclusively in inadequate accommodation capacities, or perhaps that there is a lack of customer- oriented business philosophy. Also the question is to what extent the legal regulations contribute to the protection of customer rights and their satisfaction. Therefore, the purpose of this paper is to ascertain the level of customer orientation in Serbian hotels, so as to find out whether members of hotel staff are acquainted with the notion of customer orientation and determine the degree to which this approach has been applied in practice. Conclusions and recommendations for improvement of competitiveness of hotels in Serbia are derived on the basis of research conducted by interviewing the employees of a sample of hotels in Serbia.

  12. Wood energy as an important factor in the tourist industry

    International Nuclear Information System (INIS)

    Zapf, V.

    2003-01-01

    This article discusses the role of wood energy in so-called eco-tourism and the fact that tourism has an essential interest in keeping our environment intact. The growing importance of the tourism industry and sustainable tourism in particular is stressed. Efforts being made by tour operators and regional authorities to market eco-tourism are examined, including awards and labels for sustainable tourist facilities. The role of wood energy and other renewable forms of energy as a marketing factor for those establishments that make use of them is commented on. Also, a project that links wood energy facilities to form a 'Wood Energy Way' in the Jura mountains is described that is already proving to be an international tourist attraction

  13. Challenges of Hotel Branding. An Overview of the Romanian Seaside Hotel Industry

    Directory of Open Access Journals (Sweden)

    Andreea-Daniela Moraru

    2016-01-01

    The paper is aimed at presenting several facets of branding in the hotel industry, and at brieflyasserting the current state and challenges faced by the Romanian Seaside hotel industry related tobranding.

  14. Tourist phenomenon in Geoagiu Spa region within the Central Metaliferi Mountains

    Directory of Open Access Journals (Sweden)

    Dombay Ştefan

    2010-01-01

    Full Text Available The Central Metaliferi Mountains, situated in south-central side of the Apuseni Mountains, have a variety of natural and anthropic touristic potential, but, unfortunately, less known and not enough exploited. After conducting a survey in Geoagiu Spa we specifically recommend the following: increased number of one day tours, which are the main tourist destination in the region, many tours for visiting the major centers of cultural - historical monuments related to our past history, granting economic incentives for organizer of youth groups to attract the youth, diversification of tourist routes with thematic actions: curiosities of nature, environment, organizing sports events with different timetable covering all seasons and all series, attracting local and foreign investors by providing tax incentives and financial programs introducing touristic resort in the international circuit. .

  15. Family involvement and hotel online reputation

    Directory of Open Access Journals (Sweden)

    J. Diéguez-Soto

    2017-07-01

    Full Text Available Online reputation is nowadays particularly significant in the context of hotel firms due to the high sensitivity and enormous influence of electronic word-of-mouth activities of customers. Since there is still no clear set of online reputation-generating factors, the aim of this paper is to contribute to this knowledge considering the role of family governance as an antecedent of hotel online reputation. Specifically, our purpose is to explain whether the heterogeneity among family firms regarding their family influence on the business exerts a significant effect on online reputation of hotel firms, investigating how family ownership and family management dimensions interact in terms of influencing online reputation. Our findings, based on a sample of 157 Spanish family hotels, indicate a positive influence of family ownership on a hotel's online reputation, augmented by a positive moderating effect of the family management represented by the presence of a family CEO managing the hotel.

  16. The Modern Marketing Communications of Hotel Enterprises

    Directory of Open Access Journals (Sweden)

    Vlashchenko Nataliia M.

    2017-06-01

    Full Text Available The article is aimed at studying the features of marketing communications in the hotel industry and developing scientific-practical recommendations to activate their use at the level of domestic hotel enterprises. A classification of the communications of hotel enterprises, with defining the place for marketing therein, has been compiled. A complex of marketing communications of hotel enterprises has been developed, taking account of the current marketing instrumentarium. Objectives for the staff of hotel enterprises in terms of activities in the social networks have been formulated. Recommendations to activate the development of Internet marketing in the sphere of hospitality have been developed. It has been concluded that the special feature of promoting services of a hotel enterprise is the development of personalized relationships with customers.

  17. Tourists and Local Stakeholders Attitudes Towards Offer and Market Position of Tourist Destination Budva

    Directory of Open Access Journals (Sweden)

    Marković Ana Tripković

    2016-12-01

    Full Text Available There are various definitions of tourist destination. All of them define tourist destination as an area with specific tourist facilities and attractions, (primary and secondary elements which tourists choose as their journey goal. Budva individually represents the largest tourist destination due to number of arrivals and overnight stays. During its life cycle Budva has gone through different phases as a tourist destination. This thesis implies that it is not enough to use only common quantitative indicator of visitor number to define proper the position of tourist destination and predict further development. This text is based on a comparative analysis of the attitudes of tourists and local stakeholders in the three field researches, conducted in the period between 2015 and 2016. The thesis comes to the conclusion that the actual growth is based on meeting the needs of existing markets and tourists. On the other side, aspect of desired market position disagrees with scores of tourist offer elements- which should be input for improvement and preparation for the next stage in the destination development.

  18. Service Quality in Hotel Industry - Customer Satisfaction

    OpenAIRE

    Fučíková, Martina

    2009-01-01

    The theoretical part of the master thesis focuses mainly on particular methods to help to identify customer satisfaction with regard to the specific processes in the hotel industry. The practical part determines the customer satisfaction in the hotel Jalta. A customer satisfaction survey based on a research of the web pages www.hrs.com, www.booking.com, www.tripadvisor and the evaluation of questionnaires provided by the hotel Jalta has been carried out. In addition a mystery shopping with an...

  19. AKSESIBILITAS HOTEL HORISON BEKASI DENGAN MAL METROPOLITAN

    Directory of Open Access Journals (Sweden)

    Nadia Nursintia

    2016-03-01

    Full Text Available Abstract - Development of accommodation services is growing very fast, the construction of hotels ranging from low to star property confirms that the business is very profitable and promising. Growing hotel development as the presence and development of tourism in a region. Concept of mix used and are now growing in demand by developers. In addition to shorten the land, its facilities are increasingly in demand, because the concept of developing the land into two business buildings comprising the hotel and mall, can provide ease of access for service users to carry out all the activities that support their activities. Accessibility is a very important thing to be considered for the service users to choose the hotel accommodation that will be flown them. Distance, transportation, facilities, road conditions, and ease of location had been the benchmark and consideration to get a suitable hotel for their activities.   Keyword : Accessibility, Hotel   Abstrak - Perkembangan jasa akomodasi saat ini berkembang sangat cepat, dibangunnya hotel mulai dari hotel rendah hingga bintang menegaskan bahwa bisnis properti ini sangat menguntungkan dan menjanjikan. Pembangunan hotel berkembang seiring hadirnya dan berkembangnya pariwisata di suatu daerah. Konsep mix used pun kini semakin berkembang dan diminati oleh para pengembang. Selain karena mempersingkat lahan, fasilitas nya pun semakin diminati, karena konsep mengembangkan satu lahan menjadi dua bangunan usaha yang terdiri dari hotel dan mal, dapat memberikan kemudahan akses untuk para pengguna jasa untuk melakukan segala aktifitas yang mendukung kegiatannya. Aksesbilitas merupakan hal yang sangat penting yang menjadi pertimbangan bagi para pengguna jasa akomodasi untuk memilih hotel yang akan mereka singgahi. Jarak, transportasi, fasilitas, kondisi jalan, dan kemudahan lokasi lah yang menjadi tolak ukur dan pertimbangan untuk mendapatkan hotel yang cocok bagi kegiatan mereka.   Kata Kunci

  20. ANTESEN CUSTOMER LOYALTY PADA BUDGET HOTEL

    OpenAIRE

    Latifa Rahma

    2016-01-01

    This research discusses the effects of Service Quality on Customer Satisfaction, Customer Loyalty, and Brand Image Budget hotel (Five Budget Hotel Managed by local chain hotel). The purpose of this study were 1) to analyze the effects of Service Quality on Customer Satisfaction, 2) to analyze the effects of Service Quality on Customer Loyalty, 3) to analyze the effect of Customer Satisfaction to Customer Loyalty, 4) to analyze the effects of Service Quality on the Brand Image, 5 ) to analyze ...

  1. Region Tourist and Recreation Complex Development

    Directory of Open Access Journals (Sweden)

    Elizaveta Oyusovna Tappaskhanova

    2015-06-01

    Full Text Available The subject matter of the research is the tourist and recreation complex of Kabardino-Balkar Republic. The purpose of the work is to provide solutions to problems of the republic tourist and recreation complex development. The results obtained from the study showed that in spite of the fact that in the region’s development certain positive steps are taken, according to the indicators of the tourism and recreation development, the region has not reach the level of the 1990th yet, the possibilities of this major sector of the republic economy remain not demanded. It is highlighted, that the most important factor in the tourist and recreation complex development is its infrastructure condition. It is recommended to use the model of the infrastructure management aimed at providing its effective functioning and development due to formation of interaction system at every power level through a network of the centers of the tourist and recreation complex development. In the article, the need for the use of the innovative approaches for the republic tourist and recreation complex development in the particular development of the new tourist directions are also found. For the purpose to improve the professional training of personnel for the tourism and recreation sphere, the need for a transition to multilevel training of personnel is proved. The main directions of the republic image development on the basis of designing and implementing of the regional program of its image development as the tourist territory and creation of the tourist information center are defined. Realization of all these problems allows to develop a highly effective and competitive tourist and recreation complex in Kabardino-Balkaria.

  2. Plutos Services: Lead Generation System for the Hotel Advertising Industry

    OpenAIRE

    Ebrahimi, Farhad

    2010-01-01

    This paper presents a business model of Plutos Services and the implementation of a digital concierge service within the hotel advertising industry. The model contains a basic company overview, external analysis, internal analysis and a final recommendation of the business strategy it should use to succeed. I researched the business environment in Canada to determine its position in the current market. I evaluated different strategic alternatives and sub-recommendations for implementing its s...

  3. Strategic Employee Training and Development in Chinese Luxury Hotels

    OpenAIRE

    Wang, Yu

    2005-01-01

    Training and development is increasingly important to the international hotel industry, especially in China. This paper examines some Chinese four- and five-star hotels’ training and development (T&D) practices from a Western human resource development (HRD) perspective and compares the results between the Chinese state ownership and Sino-foreign joint ventures using multiple case studies. Results seem to show that the western way of training and development may not necessarily lead to superi...

  4. C-corporation Hotels vs. Hotel-REITs: A Theoretical and Practical Comparison

    Directory of Open Access Journals (Sweden)

    Tarik Dogru

    2017-02-01

    Full Text Available What are the main differences between C-corporation hotels, such as Marriott, Hilton, and Choice, and Hotel-REITs like Diamond Rock, Felcor, and Host? What are the potential growth opportunities in these hotel structures? The author answers these questions by comparing the two corporate structures.

  5. Environmentally-friendly practices in hotels

    Directory of Open Access Journals (Sweden)

    Miriam Mbasera

    2016-06-01

    Research purpose: To determine the environmentally-friendly practices in hotels in Zimbabwe and South Africa and establish the contribution that hotels are making towards mitigation of the negative environmental effects. Motivation for the study: Currently, the world is facing environmental issues, which include global climate change, ozone depletion, pollution, high consumption of resources and increasing amounts of solid waste. Hotels, as part of the tourism industry, exert a significant impact on the environment. While the extent and range of the impact that hotels exert on the environment suggest an urgent need to address this problem, the question that arises is whether hoteliers appreciate the need for environmentally-friendly initiatives in their establishments. Research design, approach and method: A qualitative research was carried out in eight hotels that employ the strategy of the case study in the aforementioned countries. Main findings: Currently, no policies for green management exist, although some hotels do engage in some environmentally-friendly practices. Some hotel managers do not implement green management initiatives to mitigate the environmental problems emanating from their hotel operations. Practical and/or managerial implications: This indicates that a gap exists between managers’ awareness of appropriate environmentally-friendly practices for hotels, implying a need for training and increased awareness of green management. Contribution and/or value-add: The results could guide managers in the implementation of environmentally-friendly practices in an effort to mitigate environmental problems facing the present generation.

  6. MARKET ANALYSIS OF HOTEL SERVICES IN UKRAINE

    OpenAIRE

    Iryna Antonova

    2015-01-01

    The subject of this research is the market of hotel services in Ukraine in recent years, since the market for the hotel services in Ukraine emerged in the first half of the 2000s. Initially, the focus of both local and foreign investors was on the development of the hotel market in Kyiv. Gradually, with the development of hotel business in Ukraine, investors’ interest began to shift in the direction of populated cities, primarily large business centers of the country (with a population of abo...

  7. Corporate social responsibility in hotel industry

    Directory of Open Access Journals (Sweden)

    Maciej Abram

    2016-10-01

    Full Text Available The first objective of this article is to describe the fundamental aspects of the concept of Corporate Social Responsibility (CSR. The second goal is to present the activities, or the so-called good practices that hotels may take up and which are in tandem with the idea of CSR. The good practices will be described on the example of Polish hotel group and two hotels active on the Polish market, especially in Krakow. The article outlines possible benefits resulting from the implementation of CSR principles into the hotel strategy.

  8. RELATIONSHIP MARKETING IN THE TOURIST SERVICES SECTOR

    Directory of Open Access Journals (Sweden)

    Maja Cosic

    2010-06-01

    Full Text Available Marketing concept is widely applied in the contemporary conditions of business operations at the tourist market. However traditional marketing concept is more and more subjected to essential changes, firstly through strategic orientation of tourist companies and tourist destinations which are focused at developing relationships with potentional consumers as well as at maintaining and improving relationships with active consumers and stakeholders at the market.This paper is dealing with pointing out essential differences between traditional and relationship marketing, as well as analysing fields of activities in which key changes towards need for relationship marketing implementation are taking place and will take place.

  9. Revisiting tourist behavior via destination brand worldness

    Directory of Open Access Journals (Sweden)

    Murat Kayak

    2016-11-01

    Full Text Available Taking tourists’ perspective rather than destination offerings as its core concept, this study introduces “perceived destination brand worldness” as a variable. Perceived destination brand worldness is defined as the positive perception that a tourist has of a country that is visited by tourists from all over the world. Then, the relationship between perceived destination brand worldness and intention to revisit is analyzed using partial least squares regression. This empirical study selects Taiwanese tourists as its sample, and the results show that perceived destination brand worldness is a direct predictor of intention to revisit. In light of these empirical findings and observations, practical and theoretical implications are discussed.

  10. Mite and pet allergen exposure in hotels in Uberlândia, Midwestern Brazil.

    Science.gov (United States)

    Simplício, E C; Silva, D A O; Braga, I A; Sopelete, M C; Sung, S J; Taketomi, E A

    2007-08-01

    Mite allergens are involved in airway sensitization and allergic diseases. We evaluated the exposure to house dust-mite (Der p 1 and Der f 1) and pet (Fel d 1 and Can f 1) allergens in hotels in Uberlândia, Midwestern Brazil. A total of 140 dust samples were collected from bedding (n = 98) and carpet (n = 42) of bedrooms in 20 hotels enrolled for this study. Geometric mean (GM) levels of Der f 1 (11.30 microg/g of dust; 95% CI: 8.34-15.30 microg/g) were significantly higher than Der p 1 (0.15 microg/g of dust; 95% CI: 0.13-0.18 microg/g) in bedding dust samples (P hotel classes. Der f 1 levels were significantly higher in bedding (11.30 microg/g of dust; 95% CI: 8.34-15.30 microg/g) than carpet (6.32 microg/g of dust; 95% CI: 4.31-9.26 microg/g) dust samples (P 10 microg/g of dust) were found in 58%, 76%, and 69% of dust samples from Simple, Economical, and Tourist/Superior hotels, respectively, while GM levels of Fel d 1 (0.11 microg/g of dust; 95% CI: 0.09-0.14 microg/g) and Can f 1 (0.30 microg/g of dust; 95% CI: 0.20-0.44 microg/g) were relatively low. These results indicate that Der f 1 is the predominant allergen in hotels in Uberlândia, especially in bedding dust samples, regardless of the hotel classes and could represent an important risk factor for exacerbation of allergic symptoms in previously mite-sensitized guests. Mites and pets are important sources of indoor allergens. Most people spend the greatest part of their time indoors. Hotels can constitute an important allergen reservoir of the indoor environment and could represent an important risk for exacerbation of allergic symptoms in previously sensitized guests. Thus, hotels should also be included for planning indoor allergen avoidance as part of a global management strategy, especially in patients with respiratory allergy.

  11. Live Entertainment in a Fairytale Art-Peripheral Tourist Setting

    Directory of Open Access Journals (Sweden)

    Laila EL-Mahgary

    2016-05-01

    Full Text Available This article introduces a multidisciplinary study in which the different fields of musicology, social sciences and children’s ‘fairytale’ literature blend together. The interest in this topic came from a lack of attention in past studies on the art-peripheral performers’ and audiences’ experiences with the more popular form of entertainment in art-peripheral tourist settings. Another fundamental purpose for this research is to explore the important role of the art-peripheral ‘fairytale’ settings in transforming the different groups of hosts’ and guests’ everyday rational characters and performances, as they transgress from their cultural norms, and move through the liminal spaces of the sea. Consequently, new identities in Hurghada’s hotels’ fairytale scenes are being formed, and which are the outcome of localized and western, cultural, political, economic, and social constructions. The empirical method in this study puts emphasis on the texts of classical fairytale stories, which are used as an architextual model developed in the course of earlier research undertaken by the author. It is also well worth mentioning, that Hurghada’s art-peripheral hotel settings generate cultural tourism from the simple consumption of entertainment and popular music.

  12. Risk to tourists posed by wild mammals in South Africa.

    Science.gov (United States)

    Durrheim, D N; Leggat, P A

    1999-09-01

    One of South Africa's principal tourist attractions is the opportunity to encounter Africa's large mammals in the wild. Attacks by these mammals can be exceptionally newsworthy with potentially deleterious effects on tourism. Little is known about the risk of injury and death caused by wild mammals to visitors to South Africa's nature reserves. The aim of this study was to determine the incidence of fatal and nonfatal attacks on tourists by wild mammals in South Africa and to ascertain avoidable factors, if any. Commercial press records covering all South African Newspapers archived at the Independent Newspapers' central library were systematically reviewed for a 10-year period, January 1988 to December 1997 inclusive, to identify all deaths and injuries to domestic and international tourists resulting from encounters with wild mammals in South Africa. All of these incidents were analyzed to ascertain avoidable factors. During the review period seven tourists, including two students from Thailand and a German traveler, were killed by wild mammals in South Africa. Three of the four deaths ascribed to lions resulted from tourists carelessly approaching prides on foot in lion reserves. A judicial inquiry found that the management of a KwaZulu-Natal Reserve was culpable for the remaining death. Tourist ignorance of animal behavior and flagrant disregard of rules contributed to the two fatalities involving hippopotami. The unusual behavior manifested by the bull elephant responsible for the final death, resulted from discomfort caused by a dental problem to this pachyderm. During the same period there were 14 nonfatal attacks on tourists, including five by hippo, three by buffalo, two by rhino, and one each by a lion, leopard, zebra and musth elephant. Only the latter occurred while the visitor was in a motor vehicle. Tourist ethological naivete and failure to determine the experience of trail guides prior to travel, resulted in inadvertent agonistic behavior

  13. A comparison of cross-country mountain destination importance performance as perceived by international and domestic tourists: a cast study of Mt. Huang (China and Mt. Seorak (South Korea

    Directory of Open Access Journals (Sweden)

    Renuka Newpaney

    2012-01-01

    Full Text Available In this study, we examine visitor’s importance and destination performance with respect to tourist attractions such as the environment, adventure, social culture, accessibility and relaxation of participants at Mt. Huang and Mt. Seorak respectively. This study identified the demographic characteristics of visitors to both mountain destinations. The researchers used the Importance Performed Analysis (IPA method to identify the importance and satisfaction levels of various attributes of both Mt. Huang and Mt. Seorak. They identified that the most important attributes sought after related to the natural environment, mountaineering, knowledge and information sharing, value of money and escape from a mundane daily job routine, while the least important would relate to mountain sports and the localities' inviting ambience for both mountain destinations. Using a simple questionnaire sample procedure, 247 visitors were considered in order to determine what the visitor’s deemed to be important, and what was satisfying from a destination performance perspective. SPSS 17 was used to analyze the data in different stages and pilot testing was conducted. The finding of this study can be helpful for tourist decision-makers in the public and private sectors. It is also useful to improve tourism services and to develop strategies for greater tourism promotion to the two destinations. Furthermore, this study can be a powerful source of input for destination promotion and positioning activities.

  14. Microplastics in tourist beaches of Huatulco Bay, Pacific coast of southern Mexico

    International Nuclear Information System (INIS)

    Retama, I.; Jonathan, M.P.; Shruti, V.C.; Velumani, S.; Sarkar, S.K.; Roy, Priyadarsi D.

    2016-01-01

    The presence and impacts of plastic marine debris (PMD) have been documented in the oceans worldwide, and they deserve special attention. This study is the first to report the presence of microplastics in tourist beaches located in Huatulco Bay, southern Mexico. A total of 70 beach sediment samples (for 2 distinct seasons) were collected from Huatulco Bay in April 2013 and December 2014. The samples were subsequently extracted by scanning electron microscopy (SEM) to identify the fibrous microplastics (diameter < 5 mm). The maximum number of fibrous materials was found in April 2013 and December 2014 in the Rincón Sabroso beach (48/30 g sediment) and the Cuatunalco beach (69/30 g sediment), respectively. Overall, a high amount of microplastics is present in the Conejos, Tangolunda, Santa Cruz, and San Agustin beaches. The microplastics are mainly derived from tourism-based activities and effluents discharged from the hotels and restaurants located along the beaches. - Highlights: • Microplastics were found in the coastal sediments, Pacific coast, Mexico. • Use of plastic materials by tourists and local municipal effluents • High density of microplastics reported based on density of tourist presence. • Risk to the food web structure and the health hazard for humans

  15. Quality - a competitive advantage on the hotel services market. Case study: Marriott Hotels & Resort versus Radisson Blu

    Directory of Open Access Journals (Sweden)

    Madar Anca

    2018-01-01

    Full Text Available The success of a business is determined by how customers perceive the quality they offer. Therefore, the acti vity of any organization should be directed towards knowing the needs of consumers, who have become better acquainted with the assessment of the quality of products and services and therefore increasingly demanding. The purpose of this paper is to identify the quality strategies implemented by two hotel chains recognized internationally.

  16. Future Economy and Touristic Entrepreneurship

    Directory of Open Access Journals (Sweden)

    Viorica Jelev

    2016-09-01

    Full Text Available Specialists claim that Eco-Bio-economy or social economy is the economy of future, in the service of human life by the rational use of environmental resources. The concept brings together in an integrated manner, according to the researchers, economy, ecology, biodiversity, biotechnologies and focuses on integrated sustainable development of the world. The new social economy, together with the corporate social responsibility joins a new multipolar world to a healthy environment by creative and innovative concepts that will ensure the sustainability of living in a sustainable manner. Doctors have added to thisEco-Bio-Economy concept a new one called One Health - a new integrated approach for human, animals and environment health state to that they should emphasize the importance of human behavior upon the planet biodiversity. Economer agents have mostly understood the importance of alarm signals drawn up by researchers on the destruction of the resources of the planet and adapted their business sites to the requirements of the green economy. A responsible business is also ecotourism that promotes a favourable travel for the surrounding environment. It requires accommodation on farms, in peasant houses, small rural hotels. The educational environment contributes to the trend planetary tourism, with the formation of new specialists with new knowledge, behaviors and consumers use formation of new characters, sensitive to environmental issues. This educational model is also promoted by Spiru Haret University, by creating the Master degree in tourism but also in environmental protection.

  17. 35 ASSESSMENT OF TOURISTS FLOW AND REVENUE ...

    African Journals Online (AJOL)

    Deji

    Federal College of Wildlife Management, New Bussa, Forestry Research ... Key words: Kainji Lake National Park, Ecotourism, Tourist flow, Revenue generation ... well as any cultural features found therein (Boo, ..... Modern technologies. 2. 1.5.

  18. New Challenges in Teaching Accounting and Reporting in Tourist Enterprises

    Directory of Open Access Journals (Sweden)

    Maria Gabriella Baldarelli

    2013-02-01

    Full Text Available The experience of teaching for several years in different degree courses pressed me to use new tools and methods to make use of Connecting general trend of teaching all over the world this paper want to reply to the following research question: “what challenges we are facing in teaching accounting and reporting in tourist enterprises?”. Research design is oriented to deep study international literature about the state of art of teaching accounting and above all social and environmental accounting and reporting (SEAR (Gray, Owen, Adams, 1996, Tinker, Gray, 2003; Tinker, 2005; Gray, Guthrie, 2007, because I think that this field is very important for service enterprises, especially for tourist ones. The importance is given by disclosure and democracy that is at the base of SEAR process and my interest to safeguard people and environment in tourist entities and destinations (Garrone, Di Cesare, 2005.I want to present some reflections about how to teach accounting in tourism to give student the availability to understand the constructive role of accounting but at the same time the bad role of it at the same to serve power and exploitation.

  19. Automatic generation of tourist brochures

    KAUST Repository

    Birsak, Michael

    2014-05-01

    We present a novel framework for the automatic generation of tourist brochures that include routing instructions and additional information presented in the form of so-called detail lenses. The first contribution of this paper is the automatic creation of layouts for the brochures. Our approach is based on the minimization of an energy function that combines multiple goals: positioning of the lenses as close as possible to the corresponding region shown in an overview map, keeping the number of lenses low, and an efficient numbering of the lenses. The second contribution is a route-aware simplification of the graph of streets used for traveling between the points of interest (POIs). This is done by reducing the graph consisting of all shortest paths through the minimization of an energy function. The output is a subset of street segments that enable traveling between all the POIs without considerable detours, while at the same time guaranteeing a clutter-free visualization. © 2014 The Author(s) Computer Graphics Forum © 2014 The Eurographics Association and John Wiley & Sons Ltd. Published by John Wiley & Sons Ltd.

  20. Emergency Preparedness for Disasters and Crises in the Hotel Industry

    OpenAIRE

    Ahmad Rasmi AlBattat; Ahmad Puad Mat Som

    2013-01-01

    Safety and security are the most important issues to tourist while traveling and the first aspect they consider is to be protected from hazards. Emergency planning and preparedness for a crisis are the most significant components of dealing with disasters. Hospitality practitioners noticed a rising number of natural and man-made crises that harm the hospitality industry, regarding its vulnerability to crisis and intern...

  1. The perception of destination competitiveness by tourists

    OpenAIRE

    Amaya-Molinar, Carlos Mario; Sosa-Ferreira, Ana Pricila; Ochoa-Llamas, Ileana; Moncada-Jiménez, Pedro

    2017-01-01

    Based on a review of the academic literature this study identifies some of the most frequently mentioned factors and indicators in the field of a tourist destination competitiveness to design a survey subsequently conducted among tourists in Cancun, México. An exploratory factor analysis was performed with the collected data; the result was the reduction from twelve competitiveness factors most commonly mentioned in academic literature to five: Destination marketing and attractions, Destinati...

  2. TOURIST ARRIVALS AND ECONOMIC GROWTH IN SARAWAK

    OpenAIRE

    Lau, Evan; Oh, Swee-Ling; Hu, Sing-Sing

    2008-01-01

    This study empirically investigates the comovements and the causality relationship between tourist arrivals and economic growth in Sarawak during the period of 1972 to 2004. The empirical evidence clearly shows that the long run causality running from tourist arrivals to economic growth in the estimation period. As one of the income generator for Sarawak, the findings are consistent with economic theory and proffer important policy conclusions.

  3. Photovoltaic systems with energy storage in isolated hotels from the grid

    International Nuclear Information System (INIS)

    Sánchez Yañez, Pablo

    2017-01-01

    Cuba is a country that within its main areas of the economy is tourism. Every year the hotel infrastructure is increasing especially in the Keys north of the country. These places demand large electrical loads to meet all the requirements needed by tourists energy. This energy in most of the keys comes from generators located in the same keys for the difficulty of delivering this energy from the National Energy Electro System. These generators generate noise and exhaust gases pollute the environment that makes them incompatible generation systems for areas that are sometimes biosphere reserves. The use of renewable energy sources to replace this technology seems a solution but in these places rarely the area or necessary to meet the demands of the tourist poles conditions. It is proposed the use of the facades and roofs of the buildings forming hotels with battery storage systems to meet the total demand or minimize the use of generators photovoltaic systems is proposed. To do this you should make a proper study that allows us to define the area available and its orientation to exploit more efficiently the energy that gives us the sun. (author)

  4. Pathogenic Escherichia coli and food handlers in luxury hotels in Nairobi, Kenya.

    Science.gov (United States)

    Onyango, Abel O; Kenya, Eucharia U; Mbithi, John J N; Ng'ayo, Musa O

    2009-11-01

    The epidemiology and virulence properties of pathogenic Escherichia coli among food handlers in tourist destination hotels in Kenya are largely uncharacterized. This cross-sectional study among consenting 885 food handlers working in nine luxurious tourist hotels in Nairobi, Kenya determined the epidemiology, virulence properties, antibiotics susceptibility profiles and conjugation abilities of pathogenic Escherichia coli. Pathogenic Escherichia coli was detected among 39 (4.4%) subjects, including 1.8% enteroaggregative Escherichia coli (EAEC) harboring aggR genes, 1.2% enterotoxigenic Escherichia coli (ETEC) expressing both LT and STp toxins, 1.1% enteropathogenic Escherichia coli (EPEC) and 0.2% Shiga-like Escherichia coli (EHEC) both harboring eaeA and stx2 genes respectively. All the pathotypes had increased surface hydrophobicity. Using multivariate analyses, food handlers with loose stools were more likely to be infected with pathogenic Escherichia coli. Majority 53.8% of the pathotypes were resistant to tetracycline with 40.2% being multi-drug resistant. About 85.7% pathotypes trans-conjugated with Escherichia coli K12 F(-) NA(r) LA. The carriage of multi-drug resistant, toxin expressing pathogenic Escherichia coli by this population is of public health concern because exposure to low doses can result in infection. Screening food handlers and implementing public awareness programs is recommended as an intervention to control transmission of enteric pathogens.

  5. The travel advice as an inhibiting factor of tourist movement

    Directory of Open Access Journals (Sweden)

    Mylonopoulos Dimitrios

    2016-01-01

    Full Text Available Tourism is significantly affected by unpredictable and uncertain factors such as the occurrence of a terrorist attack, an epidemic outbreak or a natural disaster, etc. The impact of these phenomena on the tourist movement of the country or the place where the event occurred is aggravated by the way it is presented by the media both locally and internationally. The adverse climate gets worse by the issuance of travel advice that usually accompanies such phenomena and has the effect of limiting or even halting tourist flows. In order to identify and study the different types of travel advice that have been issued during international tourism crisis incidents, an internet search was carried out using keywords. Moreover, a study on the travel advice issued by major tourists' origin states, as the USA, Australia, Canada, Germany, the United Kingdom, etc. was carried out. Incidents (terrorist attacks, epidemics, natural disasters which had a great impact on tourism were then selected. In addition, the issuance of travel advice, their different issuing authorities, the classification level and the impact on the tourism of the country or the place in question were examined. An analysis of the reaction and the instructions of major international organizations (World Health Organization, World Tourism Organization concerning the management of such crises, directly or indirectly affecting tourism, were also analyzed. The study of the relevant websites, the international literature and the recorded incidents shows that the issuing of travel advice has negative effects on many sectors of tourism activity and is a bottleneck for tourism development. In fact, in many cases, travel advice is used by countries to exert pressure on other countries in order to achieve a desired result. Due to the enormous economic and social effects when issuing travel advice, the states proper management is necessary in order to minimize the negative consequences and avoid

  6. Sustaining Tourist Satisfaction on Mount Kinabalu, Sabah

    Directory of Open Access Journals (Sweden)

    Talib Hamimah

    2014-01-01

    Full Text Available An increase in demand specifically for Mt. Kinabalu climbing activity has seen a significant influx of tourist to the Kinabalu Park. The main purpose of this study is to determine the tourist satisfation level and to identity issues that might affect tourist satisfaction while participating in mountain climbling activity on Mt. Kinabalu, Sahah. Data collection was conducted using a structured questionnaire around the Kinabalu Park headquarter complex. There were 24 items listed out in the questionnaire on which tourists satisfaction level measurement were based on – resource (mountain trails, facilities, scenery, activity (climbing experience, guide and staff service performance as well as satisfaction towards crowding. This study found that respondents rated their statisfaction “towards their achivement” the highest. Items with the lowest ratings were satisfation “towards the facilities at Laban Rata” and “facilities along the trail.” This finding suggests that, although the tourists are generally satisfied with their experience in Mt. Kinbalu, there is room for improvement in the aspects of facilities. This study has also identified “water insufficiency” and “traffic congestion” as alarming issues which could also serve as indicators for satisfaction. This study serves as the pilot study to come out with the basline indicators for tourist satisfation issues.

  7. Tourist Traffic In The Aconcagua Massif Area

    Directory of Open Access Journals (Sweden)

    Marek Aneta

    2015-09-01

    Full Text Available The aim of the article is an analysis of tourist traffic in the Aconcagua massif, one of the most popular peaks of the Seven Summits. On the basis of statistical data, the tourist traffic was analysed in a temporal and spatial perspective. The applied data made it possible to capture the dynamics of visits in the period 2000/2001 – 2012/2013 and with a breakdown into months, which helped analyse the tourist traffic in this area. In each of the analysed periods, January dominates. Data concerning the origin of tourists according to countries and continents, their age, gender and type of mountaineering activity were also taken into account. Most tourists came from Argentina, the USA and Germany. These are people of age groups 21–30 (33% and 31–40 (31%. Men account for over 75% of visitors. The favourite mountaineering activity is climbing (about 60%. Aconcagua has invariably been a very popular peak among tourists and climbers. It is a place for training and acclimatisation for alpinists, participating in Himalayan expeditions and climbers collecting peaks of the Seven Summits.

  8. The Model of Tourist Virtual Community Members Engagement Management

    OpenAIRE

    Stepaniuk, Krzysztof

    2015-01-01

    Building numerous and active virtual tourist communities involved in the tourist brand, connected with product, attraction or travel destination is a significant challenge for a dynamic and competitive tourist market. The main aim of presented pilot study was the drawing up guidelines for development of users engagement of selected virtual tourist communities on the example of Facebook. For that purpose a ranking of the most popular indicators of thematic areas, around which virtual tourist c...

  9. A study of the demographic characteristics of domestic tourists.

    Science.gov (United States)

    Wu, B; Liu, X; Zhao, R

    1996-01-01

    "A sample survey was conducted [in China]: more than 6,000 questionnaires were submitted and retrieved from domestic tourists in Shanghai, Xi'ian, Huangshan, and Huashan in order to provide data for demographic analysis of the special fluid population of tourists. The paper looks at the relationship between tourists' gender, age, income, occupation, education, and family structure, as well as their tourist activity, selection of destinations, shopping, and other tourist behaviors." excerpt

  10. Towards Universal Design Hotels in Denmark

    DEFF Research Database (Denmark)

    Grangaard, Sidse

    2016-01-01

    on their website. There exists an attitude in the hotel sector that functions as a barrier for Universal Design: if there are enough guests, for example business travellers, then why market the hotel on Universal Design? The paper points out the coherence between the understanding of the users and the view...

  11. BUSINESS ETHICS STANDARDS AND HOTEL BUSINESS

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2014-04-01

    Full Text Available By implementing certain standards in business, especially the standards of business ethics, each entity in the hotel industry emphasize its specificity and recognition, while giving a guestconsumer security and a guarantee that they will get desired quality. In today's global world, business ethics has become an indispensable part of the hotel business practices and prerequisite for achieving business success. Business ethics receives strategic significance because it creates a system of governance based on ethical principles that enables the hotel to properly respond to the demands of all interest groups. Successful will be precisely those hotels that do not separate ethics from profitability, but those that successfully coordinate them in its business. Business ethics has a strong impact on hotel business, and a major role in its implementation has a hotel management. Every responsible hotel management should, in accordance with the business philosophy of hotel, devise various ethical practices and ethical codes of conduct prescribed by the employees who will be an important standard of a business object.

  12. Boutique Hotel Di Manado. Superimpose Architecture

    OpenAIRE

    Pulu, Astrid A; Makainas, Idradjaja; Erdiono, Deddy

    2017-01-01

    Penyediaan jasa akomodasi yang memadai menjadi salah satu sarana pendukung kelancaran pariwisata suatu daerah. Bagi kota Manado dengan objek pariwisata yang mampu mencuri perhatian wisatawan domestik maupun mancanegara, hal ini merupakan sesuatu yang sangat penting. Berbagai hotel beserta klasifikasinya pun sudah banyak bermunculan. Namun melihat perkembangan minat wisatawan terhadap properti yang unik dan terasa berbeda semakin meningkat, maka kehadiran boutique hotel sangat dibutuhkan mengi...

  13. Study on Online Hotel Reservation Systems

    OpenAIRE

    Alleweldt, Frank; Tonner, Klaus; McDonald, Marc

    2009-01-01

    This study, conducted by Civic Consulting, looks at both pre-contractual and contractual matters concerning online hotel reservation systems, examines relevant Community rules, identifies gaps and, where needed, discusses possible policy options. Key conclusions The study shows that the impact of Community law on online hotel

  14. Promotion of responsible drinking in hotels.

    Science.gov (United States)

    McLean, S; Wood, L J; Montgomery, I M; Davidson, J; Jones, M E

    1994-01-01

    This study reports on an intervention programme to promote responsible drinking in hotels. The licensees of eight hotels agreed to participate in a trial of measures designed to assist patrons to avoid drink-driving, and seven other hotels were used as controls. The interventions acceptable to licensees comprised commercial-quality promotional material with the theme "0.05 Know Your Limits", and a breath analysis machine and poster on its use. Patrons leaving the hotels on Thursday, Friday and Saturday nights were interviewed and breath-tested. Although the intervention material had been seen by one-third of patrons in the intervention hotels, there was no significant difference between them and control hotel patrons in either median BAC or the proportion who were going to drive with BAC over the legal limit. There was poor compliance by hotels with the intervention procedures, indicating that a major impediment to the implementation and evaluation of programmes to promote responsible drinking is a lack of motivation by many licensees, despite support by some licensees and the Australian Hotels Association.

  15. Gastbeleving in hotels: van abstract naar concreet

    NARCIS (Netherlands)

    't Hekke, voor N. (Nadieh); Bos, A. (Anita); Jansen, B. (Bas); Klatt, C. (Christiaan); Kuipers, R. (Ruth); Marle, van R.S.F. (Rienk); Pijls, R. (Ruth); Schreiber, G.H. (Gerrit)

    2012-01-01

    Inzicht in hoe gasten hun hotelbezoek ervaren is belangrijk. Hotels zijn zich hiervan in toenemende mate bewust. Hotels meten regelmatig de tevredenheid van hun gasten. Maar hoe komt het dat gasten tevreden of niet tevreden zijn? Gastbeleving gaat over het ‘waarom’ achter deze

  16. A survey of activity-based costing in hotel industry

    Directory of Open Access Journals (Sweden)

    Zadollah Fathi

    2015-09-01

    Full Text Available This paper presents an empirical investigation on implementation of activity based cost (ABC method in hotel industry. The study determines four possible factors of organizational, environmental, individual and technological, which could influence on ABC implementation. The study selects a sample of 205 employees who worked for Laleh International Hotel in Iran. Using one-way t-student test, the study has determined that all variables were effective on ABC implementation while individual factor was the most important one. In addition, correlation test has determined that all variables had meaningful correlations with each other. Further investigation indicates that gender did not play essential role for ABC implementation while experienced employee tended to be more effective for the success of ABC implementation.

  17. Hotel housekeeping work influences on hypertension management.

    Science.gov (United States)

    Sanon, Marie-Anne

    2013-12-01

    Characteristics of hotel housekeeping work increase the risk for hypertension development. Little is known about the influences of such work on hypertension management. For this qualitative study, 27 Haitian immigrant hotel housekeepers from Miami-Dade County, FL were interviewed. Interview transcripts were analyzed with the assistance of the Atlas.ti software for code and theme identification. Influences of hotel housekeeping work on hypertension management arose both at the individual and system levels. Factors at the individual level included co-worker dynamics and maintenance of transmigrant life. Factors at the system level included supervisory support, workload, work pace, and work hiring practices. No positive influences were reported for workload and hiring practices. Workplace interventions may be beneficial for effective hypertension management among hotel housekeepers. These work influences must be considered when determining effective methods for hypertension management among hotel housekeepers. © 2013 Wiley Periodicals, Inc.

  18. Aplikasi Sistem Informasi Hotel Berbasis Android

    Directory of Open Access Journals (Sweden)

    Putu Arismawan Jaya Kusuma

    2015-04-01

    Full Text Available Hotel merupakan fasilitas yang sudah menjadi kebutuhan yang sangat penting bagi masyarakat meliputi kebutuhan traveling antar kota dalam urusan bisnis maupun wisata. Teknologi informasi dalam pengolahan informasi sangatlah diperlukan dalam pengolahan data instansi hotel agar data dapat dikelola dengan baik sehingga membantu pengelola dalam melakukan pengambilan keputusan. Kecepatan dan efisiensi suatu sistem dalam pengolahan data manajerial hotel kini menjadi suatu hal mutlak yang diperlukan dalam kompetisi di dunia bisnis perhotelan. Sistem informasi berbasis Android merupakan solusi tepat untuk mengatasi permasalahan kebutuhan pengolahan data manajerial hotel yang bersifat dinamis dan dapat diakses secara mobile. Perangkat mobile yang terintegrasi dengan web merupakan salah satu pilihan yang tepat untuk mengolah sistem informasi perhotelan, dalam pelaksanaan administrator sistem informasi dapat mengelola data dari server database. Seorang user dapat memperoleh informasi dengan membuat permintaan dari aplikasi yang telah terpasang sebelumnya pada smartphone android, ke database. Segala proses pertukaran data disimpan pada server web. Kata kunci : Teknologi, Sistem Informasi, Hotel, Front Office

  19. Hotel Intercontinental, en Ginebra (Suiza

    Directory of Open Access Journals (Sweden)

    Honegger, Addor

    1965-12-01

    Full Text Available This is one of the largest hotels in Switzerland, having 400 bedrooms and a capacity for 800 guests, distributed in 15 storeys. There are also 3 restaurants, 3 bars, a dancing hall, a general hall, with installations for simultaneous translations, cinema shows, etc., with accommodation for 400 people, four lecture rooms, a number of luxurious shops, hairdressers and beauty salon, travelling agency, hot water pool, and other ameneties. Its main merit is the right choice of materials, and the simple, elegant style of its outer shape and interior decoration.Este hotel, que es uno de los mayores construidos en Suiza, cuenta, entre sus dependencias, con 400 habitaciones que pueden acoger a 800 huéspedes y distribuidas en 15 plantas; tres restaurantes; tres bares; un salón de baile; un salón para múltiples usos, equipado con instalaciones de traducción simultánea, de proyección, etc., y en el cual pueden ser servidos banquetes de 400 cubiertos; cuatro salas de conferencias; una serie de lujosas tiendas; peluquería y salón de belleza; agencias de viajes; piscina con agua caliente; etc. Su mayor atractivo reside en la acertada elección de los materiales empleados en su construcción, así como en la elegancia y sencillez de líneas exteriores y decoración interior.

  20. Hotel en Guadalupe, Antillas francesas

    Directory of Open Access Journals (Sweden)

    Bruyère, André

    1966-04-01

    Full Text Available This hotel complex includes a central building and two wings. The former is occupied with the main hall, reception zone, management offices, various shops, bars, games section, open air reception space, resting rooms, dancing hall, services and secondary rooms. The east wing contains the dining room, two drawing rooms, a hall for meetings and banquets, kitchen, dining room for the staff, washing facilities and similar. The west wing has 54 bedrooms and 3 reception rooms. The most outstanding features of this project are the use of concrete slabs for the roof, and the strongly articulate planform, which fits beautifully with the exuberant natural environment.El conjunto hotelero construido consta: de un cuerpo central y dos alas laterales. El primero alberga: la entrada del hotel; zona de recepción; despachos de la administración y dirección; varias tiendas; bares; áreas para juegos; salones al aire libre; salones de descanso; pista de baile; servicios; etc. El ala E. aloja: el comedor; dos salones; la sala para congresos, banquetes u otros usos, etc.; cocinas; comedor de los empleados; lavandería; etc. El ala O. consta de 84 dormitorios y 3 salones. Destacan como características más notables del edificio, el empleo de movidas láminas de hormigón como cubiertas y su planta ágil y viva, que tan bien encaja en el marco exuberante que la rodea.