WorldWideScience

Sample records for international tourist hotel

  1. Chinese Tourists in Hotel Industry

    OpenAIRE

    Rozsypálková, Jessica

    2017-01-01

    The goal of the Master Thesis is to analyze behavior of Chinese tourist in hotel industry. The analysis is based on questionnaires of three Chinese professionals who worked in a Chinese hotel, three foreigners (Russian, Italian, Spanish) who as well worked in a Chinese hotel and three Czech professionals who worked in a Czech hotel frequently visited by Chinese tourists. The thesis subsequently introduces ways how Chinese tourists should be treated during their visit in a hotel with respect t...

  2. Fuzzy Expert System For The Selection Of Tourist Hotels

    Directory of Open Access Journals (Sweden)

    GOPAL SINGH

    2015-08-01

    Full Text Available In the present work a simple and very effective mathematical model is designed for tourist hotels of LEVEL 2. Location of hotels building structure of hotels quality of hotels feedback of hotels and advertisement of hotels are as input factors. Trapezoidal membership function and triangular membership function are used for fuzzification process and defuzzification is done by COG technique. The fuzzy logic has been utilized in several different approaches to modeling the selection of tourist hotels process. This model addressed the hotel of LEVEL2 and this model concludes that the hotel is LEVEL 2 with degree of precision 52.15 .

  3. ?????? ?????????????? ?????????????? ? ???????????? ??????? ??????????? // ANALYSIS OF THE INTERACTION TOURIST AND HOTEL BUSINESS

    OpenAIRE

    Yermachenko, O.S.

    2010-01-01

    ??????????? ?????? ???????? ???????????? ?????? ????????? ?????????????? ? ?????????????? ???????, ????????????????? ???, ??? ? ????????? ????? ??????? ???????? ? ??????? ?? ??????????? ??????????? ????????? ????, ?????????? ?????? ???????-??-???? ????????? ????????????? ??????? ? ?????. Hotel business is an integral part of the of the hospitality industry and tourist business, it is supported by the fact that atpresent the importance and impact on hotel enterprises of local areas, particular...

  4. Hotel as a Part of the Infrastructure in a Tourist Destination (Hotel Knížecí rybník)

    OpenAIRE

    NOVÁKOVÁ, Lucie

    2012-01-01

    Topic "Hotel as a part of the infrastructure in a tourist destination". The main intention of this thesis was to make a complete analysis of external and internal environment of the hotel. Were suggested innovations to increase the attractiveness of the hotel on the tourism market in this destination.

  5. Attracting International Hotels

    DEFF Research Database (Denmark)

    Assaf, A. George; Josiassen, Alexander; Agbola, Frank Wogbe

    2015-01-01

    With the increased international competition facing hotel chains, it is essential that the next destination they enter is the most attractive option possible. The host destinations too have a keen interest in strategically positioning themselves in order to attract international hotels since...... their presence has several positive effects. Using, for the first time, actual on-location data we investigate the factors that matter most for international hotels when selecting host destinations. Specifically, we identify 23 factors that make a destination an attractive (or unattractive) location...... for international hotels. We then rank these. The results show that welcomeness, infrastructure, and crime rate are the three most important factors that influence the location of international hotels in host destinations....

  6. International Tourists’ Environmental Attitude towards Hotels in Accra

    Directory of Open Access Journals (Sweden)

    Ishmael Mensah

    2013-05-01

    Full Text Available The available literature suggests that there has been a rise in green consumerism not only among general consumers but tourists. This has provided the impetus for the ‘greening’ of hotels as hotel guests have indicated their preference for hotels that ‘take care of the environment’. Ironically, the environmental impacts of hotels especially with regards to the consumption of energy and water are more likely to be exacerbated by their guests. In spite of this, most studies on environmental management in hotels have centred on programmes and initiatives undertaken by management with little focus on the attitudes and behaviour of guests. This study sought to assess international tourists’ environmental attitude towards hotels in Accra and the implications for environmental management by hotels. A sample of 343 international tourists was surveyed at major tourist attraction sites in Accra. The results of the study indicate that a majority of respondents generally held the view that hotels do not destroy the environment but contribute to the global environmental problems. Most of them (83% were therefore willing to pay more to stay in a hotel with a responsible environmental attitude. There was also a significant positive relationship between some socio-demographic characteristics of tourist such age and sex and their environmental behaviour. The results of this study have implications for environmental education of guests and the marketing of hotels.

  7. Changes in hotel offer of Belgrade driven by tourist demand

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    Šimičević Dario

    2015-01-01

    Full Text Available This paper focuses on changes that have been noticed in hotel offer of Belgrade during first decade of 21st century. It will be shown that these changes are associated with characteristics of tourism demand, reason of tourists visit and their behavior during the stay. Changes are expressed not only in the rise of number of beds but also in the structural changes of hotel offer in Belgrade. As one of major destinations in Serbia which attracts the majority of foreign and a great deal of domestic guests, Belgrade had to change hotel offer quantitatively as well as qualitatively. Also, this paper will focus on the influence of business tourism development on hotel offer. Business tourism is in tight relationship with changes identified and presented in this paper. Business tourists present a major group of tourists in Belgrade and it is expected to remain so in the following years. The strategy of tourism development of Belgrade and developing of tourism investments back up these statements that will be shown in this paper.

  8. On protection of employee rights and interests in management of tourist hotel in China

    Directory of Open Access Journals (Sweden)

    Ren Yun

    2016-01-01

    Full Text Available With the rapid development of the tourist hotel, the hotel has many problems in the protection of employee rights and interests. To enhance the importance that hotel managers attach to the protection of em-ployee’s rights and interests, and strengthen the hotel employees’ consciousness in rights protection, this paper regards the China’s tourist hotel employees as research objects, discusses the problems and causes in the process of protecting the tourist hotel employee rights and interests, and proposes solutions with the basic idea of “dis-covering, analyzing and solving problems”.

  9. Tourists' attitudes towards ban on smoking in air-conditioned hotel lobbies in Thailand.

    Science.gov (United States)

    Viriyachaiyo, V; Lim, A

    2009-06-01

    Thailand is internationally renowned for its stringent tobacco control measures. In Thailand, a regulation banning smoking in air-conditioned hotel lobbies was issued in late 2006, causing substantial apprehension within the hospitality industry. A survey of tourists' attitudes toward the ban was conducted. A cross-sectional survey of 5550 travellers staying in various hotels in Bangkok, Surat Thani, Phuket, Krabi and Songkhla provinces, October 2005 to December 2006. Travellers aged 15 years or older with a check-in duration of at least one day and willing to complete the questionnaire were requested by hotel staff to fill in the 5-minute questionnaire at check-in or later at their convenience. Secondhand cigarette smoke was recognised as harmful to health by 89.7% of respondents. 47.8% of travellers were aware of the Thai regulation banning smoking in air-conditioned restaurants. 80.9% of the respondents agreed with the ban, particularly female non-smokers. 38.6% of survey respondents indicated that they would be more likely to visit Thailand again because of the regulation, 53.4% that the regulation would not affect their decision and 7.9% that they would be less likely to visit Thailand again. Banning smoking in air-conditioned hotel lobbies in Thailand is widely supported by tourists. Enforcement of the regulation is more likely to attract tourists than dissuade them from holidaying in Thailand.

  10. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Minzu Hotel Beijing Minzu Hotel Beijing is a four-star hotel with an international standard.Minzu Hotel was built in 1959 on the Changan Avenue in Beijing.The location makes it a big attraction to commercial travelers and tourists.40 years

  11. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Minzu Hotel Beijing Minzu Hotel Beijing is a four-star hotel with an international standard.Minzu Hotel was built in 1959 on the Changan Avenue in Beijing.The loca- tion makes it a big attraction to commercial travelers and tourists.40 years later,the elegant ambience still sets Minzu apart from other newer hotel buildings in Beijing.Now the hotel has been upgraded ahead of the Beijing Olympic Games in 2008.

  12. ASPECTS OF ROMANIAN MARKETING ENVIRONMENT FOR INTERNATIONAL HOTEL CHAINS

    Directory of Open Access Journals (Sweden)

    Smaranda Adina COSMA

    2015-02-01

    Full Text Available The influence of global processes on economic development is reflected in the intensity of tourist streams and in the development of the hotel companies’ strategy. Because of that, is very important for a hotel and especially for one that belongs to an international chain to analyse the micro and macro environment, to know exactly which are the opportunities and the risks taken into consideration on a specific market. On the Romanian market the hotels that belong to international chains consider that the most important opportunity is the market development potential and the biggest risk is the infrastructure. Also, the own resources are the most important factor that is influencing directly the activity of a hotel belonging to an international chain in Romania. All those criteria are taken into consideration by the hotels in order to develop a long time strategy on the Romanian market.

  13. Hotel workers and the production of tourist speech

    Directory of Open Access Journals (Sweden)

    Juliana Souza Dartora

    2007-12-01

    Full Text Available Exploratory research undertaken in the city of Caxias do Sul/RS, aimed to analyze the production of speeches related to Tourism by local hotel workers. Concepts and basis from Social Psychology are used, specially the constructs ‘perception’ and ‘attitude’, and the theories on Social Communication about imaginaries. The methodology of the analysis also makes use of the content analysis as proposed by Bardin (1997, in the context of communication studies. The results illustrate that the subjects do not consider satisfactory the city relationship with the tourist activity, when it is compared to other cities belonging to the same region, attributing the fact, among others, that other cities would be in the media more frequently and that in Caxias do Sul, the industry sector would overlap the tourist sector. This illustrates the reproduction of a traditional imaginary pointed out by the WTO, in which tourism would be associated exclusively to leisure. Nevertheless, the category business travel is a constant in the worker’s speech.

  14. Attitudes of Tourists about the Possibility of Development of Unusual Hotels in Serbia

    Directory of Open Access Journals (Sweden)

    Klisara Dubravka

    2015-01-01

    Full Text Available This paper deals with the problem of relatively young type of hotel that is increasingly attracting the attention of the modern tourist. Unusual hotels are very interesting phenomenon, not only for tourists and hospitality professionals, but also for people who are (currently out of the tourist flows. These are facilities with untypical architectural design, non-standard equipped or with services that are not common in the hospitality industry. They often contribute to the attractiveness of the area in which they are located. However, business sustainability of unusual hotels, as well as any other hotel, depends on guests, i.e. number of overnight stays.We present the results of research conducted among tourists in Serbia. The main task is to examined whether tourists are interested in the potential developing of unusual hotels. If so, which subtypes of unusual hotel would be best suited for the territory of Serbia. In order to compare experiences and operating results, parallel survey was conducted among owners of unusual hotels around the world. The results suggest a conclusion - with a favourable investment climate, unusual hotels should have a future in Serbia.

  15. Customer Satisfaction in Hospitality Industry: Middle East Tourists at 3star Hotels in Malaysia

    OpenAIRE

    Amirreza Forozia; Mohammad Sadeghi Zadeh; Mahnaz Hemmati Noedoust Gilani

    2013-01-01

    Today, Malaysia is the destination of millions of tourists from Middle East countries.3star hotels are the common choice of these travellers due to appropriate service quality and reasonable charges. The purpose of this study is to test the relationship of perceived value, service quality and customer expectation with customer satisfaction. This study uses questionnaire method to collect data from the respondents. The respondents were the Middle East tourists who stayed in 3star hotels at Kua...

  16. Assessing Actual Visit Behavior through Antecedents of Tourists Satisfaction among International Tourists in Jordan: A Structural Equation Modeling (SEM Approach

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    Ayed Moh’d Al Muala

    2011-06-01

    Full Text Available Jordan tourism industry is facing fluctuating tourist visit provoked by dissatisfaction, high visit risk, low hotel service, or negative Jordan image. This study aims to examine the relationships between the antecedents of tourist satisfaction and actual visit behavior in tourism of Jordan, and the mediating effect of tourist satisfaction (SAT in the relationship between Jordan image (JOM, service climate (SER and actual visit behavior (ACT. A total of 850 international tourists completed a survey that were conducted at southern sites in Jordan. Using structural equation modeling (SEM technique, confirmatory Factor Analysis (CFA was performed to examine the reliability and validity of the measurement, and the structural equation modeling techniques (Amos 6.0 were used to evaluate the casual model. Results of the study demonstrate the strong predictive power and explain of international tourists’ behavior in Jordan. The findings highlighted that the relationship between Jordan image and service climate are significant and positive on actual visit behavior.

  17. Evaluation Of International Tourist Satisfaction In Weh Island Indonesia Using HOLSAT Model

    Directory of Open Access Journals (Sweden)

    Dr. Syafruddin Chan

    2015-08-01

    Full Text Available The purpose of this research is to examine international tourist satisfaction in marine tourism especially diving and snorkeling in Weh Island Indonesia using Holsat Model. The data for this study come from survey in the field by using questioners and interview not only to tourists but also to other stakeholder such hotel owner government officials international NGO officers and other related parties. 200 Respondents were drawn from four 4 locations most tourists concentrated in Iboih Sumur Tiga Kota and Gapang by using stratified random sampling. The data was tabulated and processed by using Holsat Model that was developed by Tribe and Snaith 1998 as a research instrument for measuring holiday satisfaction. The international travelers were not really satisfied when visited Weh Island. This was because most of the attributes used to measure their satisfaction were still below their expectation. Thus this finding is important for service providers like restaurants travel agents hotels and tourist information centers in Weh Island to improve all the poor indicators rated by tourists. Furthermore the findings demonstrate the usefulness of the HOLSAT model in three aspects First this study identifies tourists sense of satisfaction or dissatisfaction in terms of the various attributes of Weh Island as a holiday destination. Second this study provides insights on how Weh Island is perceived as a holiday destination by international tourists. Third this study provide a better approach to understanding of tourist behavior while they are visiting Weh Island Based on the results of the comparison between expectations and experiences.

  18. Customer Satisfaction in Hospitality Industry: Middle East Tourists at 3star Hotels in Malaysia

    Directory of Open Access Journals (Sweden)

    Amirreza Forozia

    2013-05-01

    Full Text Available Today, Malaysia is the destination of millions of tourists from Middle East countries.3star hotels are the common choice of these travellers due to appropriate service quality and reasonable charges. The purpose of this study is to test the relationship of perceived value, service quality and customer expectation with customer satisfaction. This study uses questionnaire method to collect data from the respondents. The respondents were the Middle East tourists who stayed in 3star hotels at Kuala Lumpur. A total of 300 questionnaires were distributed, out of which 200 were completed. The findings from this study recognized the service quality as the most significant factor effecting the customer satisfaction. This study also proved that customer satisfaction is a key factor that leads the hospitality industry to success and gain competitive advantages. Therefore, findings of this study shall assist the hospitality management to recognize their flaws and minimize the factors causing dissatisfaction among the tourists.

  19. Hotel water consumption at a seasonal mass tourist destination. The case of the island of Mallorca.

    Science.gov (United States)

    Deyà Tortella, Bartolomé; Tirado, Dolores

    2011-10-01

    While it is true that tourism is one of the main driving forces behind economic growth in several world regions, it is also true that tourism can have serious negative environmental impacts, especially with regard to water resources. The tourist water demand can generate big problems of sustainability, mainly in those regions where water is scarce, as occurs in most coastal and small island destinations where a large part of world tourism is concentrated. Given the shortage of literature on the subject, further research into the tourist water demand is required, with particular attention to the hotel sector, since hotels are the most popular option for tourists, displaying higher levels of water consumption. The main purpose of this study is to develop a model to analyse hotel water consumption at a mature sun and sand destination with a strong seasonal pattern and scarcity of water; characteristics shared by some of the world's main tourist destinations. Our model includes a set of different hotel variables associated with physical, seasonal and management-related factors and it improves on the capacity to explain water consumption at such destinations. Following a hierarchical regression methodology, the model is empirically tested through a survey distributed to managers of a representative sample of hotels on the island of Mallorca. From the obtained results, interesting recommendations can be made for both hotel managers and policy makers. Among these, it should be highlighted that the strategic move contemplated by many mature destinations towards a higher quality, low-season model could have significant negative effects in terms of the sustainability of water resources. Our results also conclude that managerial decisions, like the system of accommodation that is offered (i.e. the proliferation of the "all-inclusive" formula, both at mature and new destinations), could give rise to the same negative effect. Development of water saving initiatives (usually

  20. Quality Dimension for Elderly Service in Taiwan Hotel Industry

    OpenAIRE

    Chung-Chieh Lee; Feng-Hua Yang; Chih-Jen Chen

    2013-01-01

    The author conducted a questionnaire survey on randomly selected elderly tourists from three hotel groups in Taiwan: international group, domestic-business group, and domestic-tourist group. Based on the literature, the author developed a questionnaire and asked these tourists to rate the hotels in which they were staying on three quality dimensions: brand awareness, hotel facilities, and hotel services. Through the questionnaire survey, the author wanted to determine the performance of the t...

  1. TYPES OF BANAT RURAL TOURIST PRODUCTS REQUIRED BY INTERNATIONAL TOURISTS

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    Cornelia Petroman

    2016-11-01

    Full Text Available Touristproducts express the training way and content of tourism offer, being a sum ofmaterial goods and services designed to meet the requirements and motivationsof tourists. Tourist services are individualized through a lot ofcharacteristics: elasticity of consumption, the material or immaterialexistence, the impossibility of storing, the simultaneity of consumption withthe production one, the impossibility of avoiding some differences. Thestructure of Banat tourist products focuses on several essential componentsbecause of the multiculturalism of this area, but also specific entrophic andnatural resources, natural reservations, historic sites, great diversity offlora and fauna due temperate or sub-Mediterranean climate subtypes. Economicactivities as support of agricultural occupations have trends of orientationtowards the tertiary sector stimulating the growth of niche tourism, ofmultiethnic space and multi confessional, being the supporting element oftourist services offered and through and through multilingualism increase theidentity of culture and civilization. The economic rural activities, populationand territory offers to Banat rural tourist product a note of originality,authenticity and attractiveness, the novelty of Banat village consisting frommanufacturing activities, habits and popular, the traditions archaicmulinologic installations and technical oil extraction, gastronomy, naturalmonuments, monastic religious services, diversity of hilly and steppe landscape.

  2. OPINIONS ON THE IMPROVEMENT OF DOMESTIC AND INTERNATIONAL PROMOTION OF TOURIST OFFER FROM SAINT GEORGE

    Directory of Open Access Journals (Sweden)

    Erika KULCSÁR

    2011-06-01

    Full Text Available A very important factor and  with direct implications in the process of development of the existing tourism potential is the marketing activities related to the promotion of tourist offer both domestically and internationally. Knowledge from direct source of the opinions of managers and directors of the most important tourist locations providing tourism services - hotels and hostels - imposed the achievement of a qualitative marketing research. The qualitative research was conducted in Sfântu Gheorghe. This paper contains the vertical and horizontal analysis of the eight subjects interviewed. The qualitative marketing research aims at knowing the opinions of managers of hotels and hostels in Sfântu Gheorghe on their promotional activity over time in the future.

  3. Quality Dimension for Elderly Service in Taiwan Hotel Industry

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    Chung-Chieh Lee

    2013-03-01

    Full Text Available The author conducted a questionnaire survey on randomly selected elderly tourists from three hotel groups in Taiwan: international group, domestic-business group, and domestic-tourist group. Based on the literature, the author developed a questionnaire and asked these tourists to rate the hotels in which they were staying on three quality dimensions: brand awareness, hotel facilities, and hotel services. Through the questionnaire survey, the author wanted to determine the performance of the three hotel groups according to the perceptions of their elderly tourists and any significant differences in tourists’ perceptions on the three quality dimensions. We found statistically significant differences in perception among the abovementioned three dimensions.

  4. The European customer satisfaction index model: an application to the international hotel

    OpenAIRE

    Şirvan Şen Demir

    2012-01-01

    The purposes of this study are (1) to analyze the influence of corporate image, customer expectations, perceived quality and value on customer satisfaction and (2) to examine the relationship between customer satisfaction and customer loyalty. Through conducting a face-to-face interview, a total of 381 questionnaires were collected from tourists who were citizens of countries in European Union and stayed at international five-star hotels in Istanbul and Ankara. Structural Equation Modelling (...

  5. Environmental awareness: the vision of tourists and managers of hotel on the impacts of pollution of beaches tourism in Rio de Janeiro

    National Research Council Canada - National Science Library

    Marcelo Rocha; Deborah Moraes Zouain

    2015-01-01

    ... and, above all, for public policies aimed at tourism. Thus, the objective of this research was to analyze the environmental awareness of tourists and managers of hotels on the impacts of pollution on the beaches of Rio de Janeiro tourism...

  6. Price Formation of Tourist Hotels of the City of São Luís/Maranhão

    OpenAIRE

    Mauro Santos; Luiz Carlos da Silva Flores

    2017-01-01

    The hotel is a business establishment for the purpose of providing accommodation and food services, and for that, have physical structures that meet the specific and basic conditions to receive tourist, in exchange for payment. The pricing on these developments may have a focus on costs, market competition and the perception of value. Some factors can be considered in the formation of prices, such as demand, segmentation, weather, competition behavior and characteristics of the prope...

  7. Price Formation of Tourist Hotels of the City of São Luís/Maranhão

    Directory of Open Access Journals (Sweden)

    Mauro Santos

    2017-01-01

    Full Text Available The hotel is a business establishment for the purpose of providing accommodation and food services, and for that, have physical structures that meet the specific and basic conditions to receive tourist, in exchange for payment. The pricing on these developments may have a focus on costs, market competition and the perception of value. Some factors can be considered in the formation of prices, such as demand, segmentation, weather, competition behavior and characteristics of the property among others. The aim of this paper is to analyze the pricing strategies in the lodging facilities in São Luís / Maranhão / Brazil. The study is justified by the importance of pricing for hotel management, from the reality of the hotel industry in São Luis. Was adopted procedures descriptive research, predominantly quantitative in a sample of 31 hotel companies of São Luís, with respondents managers of these establishments. Data were analyzed with support software R version 3.2.1. The research shows that the hotel chain in São Luis do Maranhão uses the tools and price management strategies recommended by the legislation and other support for price management. It is concluded that there is an effort of the management of hotels to professionalize the daily calculation methods, using techniques that give them more security in the decision and pricing, abandoning the informal or empirical methods, without abandoning the market research.

  8. Creating of «hotels on wheels» is the way to reduce the cost of tourist travel

    Directory of Open Access Journals (Sweden)

    L.V. Martsenyuk

    2015-09-01

    Full Text Available Taking into account that the tourism industry is one of highly profitable in developed countries of the world, the author suggests to develop tourism in Ukraine. It is necessary to pay attention to the development of railway tourism. Converted existing and new trains into special tourist trains, so called «hotels of wheels», will attract passenger traffic, because tourists will be able to save on hotel services. For the development of railway tourism it is necessary to conduct organizational activities to enhance the country's image and railway as a whole. This will attract investment in infrastructure and rolling stock. Thus, priority should be given not only to the purchase of modern passenger trains, but also to enabling private companies to enter the transportation market. To increase the flow of tourists tourist railway companies must pay attention to the following areas of development: the introduction of high-speed highways, increasing the level of service in trains, organization of thematic trips by rail.

  9. First Class Service, First Class Enjoyment-- Guangzhou Asia International Hotel

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    @@ Situated in Guangzhou,Guangdong Asia International Hotel is the newest five star luxurious high intelligence exhibition business hotel. It is located the golden business center and the main road of Guangzhou-Huangshi East Road. It is only fifteen minutes' drive from Guangzhou train station, forty minutes'drive to Guangzhou New Baiyun International Airport.

  10. The environmental performance indicators in the sector of tourist services. The case of study about an international hotel group; Indicatori di performance ambientale nel settore dei servizi turistici. Il caso di studio di una catena alberghiera internazionale

    Energy Technology Data Exchange (ETDEWEB)

    Andriola, L. [ENEA, Div. Caratterizzazione dell' Ambiente e del Territorio, Centro Ricerche Casaccia, Rome (Italy); Seminara, M.V.

    2000-07-01

    The environmental performance indicators in the tourism sector represents the necessary element to quantify and to simplify information about the environmental performance of a particular field in order to make the comprehension of the interactions between tourist activities and environment understood by the customers and decision makers. This indicators will have to be quantified in order to contribute to focus and explain improvements in environmental management. One of the most important elements to pursue a Sustainable Development is the definition of a series of the right indicators. Basically performance indicators can be applied in the environmental analyses effected for defining the politics of management of tourist development and, particularly, in the procedures of Environmental Impact Assessment and Strategic Environmental Assessment disciplined by the European Directives 85/337/CEE, 97/11/CEE, from the proposal of Directive on the SEA and from the relative national normative. This tools should allow to esteem environmental conditions and the impacts caused by the tourist activities to find actions to balance the budget between the economic development and the social and environmental issues i a determined territorial context. [Italian] Gli indicatori di performance ambientale applicati al settore del turismo costituiscono l'elemento necessario per quantificare e semplificare le informazioni sulle prestazioni ambientali del settore preso in considerazione, in modo da agevolare, sia da parte dei responsabili delle decisioni, sia da parte del pubblico e dei clienti, la comprensione delle interazioni tra le attivita' turistiche e l'ambiente e le relative criticita'. Tali indicatori dovranno essere quantificati per contribuire ad individuare e a spiegare i miglioramenti ottenuti nel tempo. La definizione di un quadro di indicatori adeguato costituisce pertanto uno degli elementi essenziali per il raggiungimento di uno Sviluppo Sostenibile

  11. The environmental performance indicators in the sector of tourist services. The case of study about an international hotel group; Indicatori di performance ambientale nel settore dei servizi turistici. Il caso di studio di una catena alberghiera internazionale

    Energy Technology Data Exchange (ETDEWEB)

    Andriola, L. [ENEA, Divisione Caratterizzazione dell' Ambiente e del Territorio, Centro Ricerche Casaccia, Rome (Italy); Seminara, M.V.

    2001-07-01

    The environmental performance indicators in the tourism sector represents the necessary element to quantify and to simplify information about the environmental performance of a particular field in order to make the comprehension of the interactions between tourist activities and environment understood by the customers and decision makers. This indicators will have to be quantified in order to contribute to focus and explain improvements in environmental management. One of the most important elements to pursue a Sustainable Development is the definition of a series of the right indicators. Basically performance indicators can be applied in the environmental analyses effected for defining the politics of management of tourist development and, particularly, in the procedures of Environmental Impact Assessment and Strategic Environmental Assessment disciplined by the European Directives 85/337/CEE, 97/11/CE, from the proposal of Directive on the SEA and from the relative national normative. This tools should allow to esteem environment conditions and the impacts caused by the tourist activities to find actions to balance the budget between the economic development and the social and environmental issues in a determined territorial context. [Italian] Gli indicatori di performance ambientale applicati settore del turismo costituiscono l'elemento necessario per quantificare e semplificare le informazioni sulle prestazioni ambientali del settore preso in considerazione, in modo da agevolare, sia da parte dei responsabili delle decisioni, sia da parte del pubblico e dei clienti, la comprensione delle interazioni tra le attivita' turistiche e l'ambiente e le relative criticita'. Tali indicatori dovranno essere quantificati per contribuire ad individuare e a spiegare i miglioramenti ottenuti nel tempo. La definizione di un quadro di indicatori adeguato costituisce pertanto uno degli elementi essenziali per il raggiungimento di uno Sviluppo Sostenibile. In

  12. CONSIDERATIONS ON THE TRENDS OF INTERNATIONAL TOURIST FLOWS

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    Agatha POPESCU

    2014-12-01

    Full Text Available The paper purpose was the purpose to analyze the flow of international tourists in the period 1980-2012 uisng the empirical data provided by UNWTO. In 2012, tourist arrivals reached 1,035 and in 2030 it is expected to exceed 1,800 million. The market share of main geographical regions in 2012 was the following one: Europe 51.61 %, Asia and the Pacific 22.57 %, the Americas 15.75 %, Africa 5.06 % and the Middle East 5.01 %. The top 10 countries receiving tourists and their market share at world level was the following one: France 8.21 %, the USA 6.63 %, China 5.71 %, Spain 5.71 %, Italy 4.59 %, Turkey 3.53 %, Germany 3 %, United Kingdom 2.90 %, Russia 2.54 %, Malayezia 2.47 %. All these 10 countries were visited by 457.9 million tourists in 2012, representing 45.75 % of the world tourist arrivals. Europe is the main source of international tourists, supplying over 50 % of the world tourists, followed by Asia and the Pacific with 23 %, the Americas with 17 %, the Middle East with 3 % and Africa with 3 %. Europe generates the most important tourism flows

  13. Environmental awareness: the vision of tourists and managers of hotel on the impacts of pollution of beaches tourism in Rio de Janeiro

    Directory of Open Access Journals (Sweden)

    Marcelo Rocha

    2015-08-01

    Full Text Available Tourism is perceived as an economic, social and cultural phenomenon with important social and environmental impacts. In Brazil, the Rio de Janeiro is a city that receives the most foreign tourists. However its beaches face problems because of pollution. In this context, analysis of the socio environmental awareness of tourists and hotel managers on the quality of Rio's beaches constitutes a factor in the reflection of environmental impacts and, above all, for public policies aimed at tourism. Thus, the objective of this research was to analyze the environmental awareness of tourists and managers of hotels on the impacts of pollution on the beaches of Rio de Janeiro tourism. To do this, they applied semi-structured questionnaires for tourists and managers of hotels. The results showed that tourists arriving in the city are more concerned with enjoying the beauties and the sights than to learn about the environmental conditions of Rio de Janeiro. It could be observed also that the beaches strongly influence the image they have of the city. For this reason, although most of them realize the pollution of beaches, both for aesthetics, as the public health, does not compromise the interest in visiting the Rio de Janeiro nor in attending the beaches for swimming. It is noteworthy that even in hotels that develop strategies that help educate guests, they continue with just tourists perception and do not seek to find out about potential health risks.

  14. ASPECTS OF ROMANIAN MARKETING ENVIRONMENT FOR INTERNATIONAL HOTEL CHAINS

    National Research Council Canada - National Science Library

    Smaranda Adina COSMA; Cristina FLESERIU; Marius BOTA; Alexandru NEDELEA

    2015-01-01

    .... Because of that, is very important for a hotel and especially for one that belongs to an international chain to analyse the micro and macro environment, to know exactly which are the opportunities...

  15. APLIKASI PENGOLAHAN GAJI KARYAWAN PADA KARLITA INTERNATIONAL HOTEL

    Directory of Open Access Journals (Sweden)

    Adi Siswanto

    2016-03-01

    Full Text Available Dewasa ini perkembangan dan kemajuan teknologi informasi berkembang pesat. Sistem aplikasidiberbagai bidang merupakan suatu keharusan bagi suatu instansi/perusahaan untuk memanfaatkaninformasi sebagai basis administrasi dan pengolahan data. Karlita International Hotel Kota Tegalmerupakan suatu perusahaan yang bertugasmenyediakan informasi reservasi sewa kamar hotel. KarlitaInternational Hotel memiliki sebuah sistem informasi data pegawai beserta penggajiannya yaitudengan menggunakan Microsoft Excel, akan tetapi sistem tersebut masih jauh dari efisien dan efektif.Menurut Jogiyanto (2001: 12 aplikasi merupakan penerapan, menyimpan sesuatu hal, data,permasalahan yang ada sehingga berubah menjadi sesuatu bentuk yang baru tanpa menghilangkannilai-nilai dasar dari hal data,permasalahan, pekerjaan itu sendiri. Aplikasi Pengolahan Gaji KaryawanPada Karlita International Hotel dapat dibuat sehingga dapat mempermudah dan mempercepat dalammengolah gaji karyawan.Kata kunci: Penggajian, Aplikasi, Borland Delphi

  16. Internal Market Orientation Framework as a Source of Improving Service Quality within the Malaysian Hotel Industry

    Directory of Open Access Journals (Sweden)

    Lahap J.

    2014-01-01

    Full Text Available This paper is developed as a means to discover the importance of improving service quality within the Malaysian Hotel Industry. To support that contention it was found that there are a number of methodologies or approaches that can be used to improve service delivery. Recent publications show that there is an emerging methodology sought to improve employee performance and one of the approaches are known as Internal Market Orientation. The Internal Market Orientation model consists of three dimensions and they are: i Internal Market Intelligence Generation (IMIG, ii Internal Communication (IC, and iii Response to Intelligence (RTI. Despite of that this study will only highlight the third dimensions of the framework that is Response to Intelligence. A number of conclusive findings were found and it can be used to enhance employee performance and it is as well has the ability to improving the quality of service towards hotel guests. Notwithstanding, the findings of this study can be used to improve the competitive advantage of Malaysian Hotels and therefore, assisting the country to achieve competitiveness and leads to the creation of premier tourist destination in the world.

  17. Analysis of the dynamics of major tourism indices regarding infrastructure and tourist flows in hotels from Suceava county

    Directory of Open Access Journals (Sweden)

    George CHEIA

    2015-03-01

    Full Text Available Among the types of accomodation units known andaccepted in tourism, hotels are the category that can provide the mostvarious services ranging from the highest quality, up to standardmedium and low. Suceava is not characterized by a very high number ofsuch establishments, but diversification of this structure subtypesresulted in an increased dynamics of their numbers. This analysis coversthe 'classic hotels`and its newer subtypes youth hotels (according to theold classifications, hostels and motels. Changes in these forms ofaccommodation and in key tourism indicators (number of structures,accomodation capacity, accomodation capacity/days, Romanian andforeign tourists accomodated, overnight stays - Romanian and foreigntourists within them, was done for the years between 1995-2013 (withdata from 2012, and this study aims to highlight the real evolution ofthis type of accommodation in Suceava compared between differenttime intervals and reported to the main types, locations: balnearyresorts, mountain resorts, towns, municipalities, other localities. For aproper analysis and performance, I used a number of tools specific tothe SPSS statistic programme.

  18. Locational Strategies of International Hotel Corporations in Eastern Central Europe

    OpenAIRE

    Johnson, Colin; Dembinski, Paul; Vanetti, Maurizio

    2004-01-01

    This study investigated expansion strategies of international hotel operators in Eastern Central Europe. Due to the growing importance of services in economic development, there is an impressive body of knowledge on the process of internationalization and service industries. The last comprehensive academic study on internationalization and the hotel industry was undertaken at the beginning of the 1990’s, however, and we believed that with the major changes impacting upon the industry due to t...

  19. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Radisson SAS Hotel Beijing Radisson SAS Hotel Beijing has been awarded the “Gold Leaf Green Hotel”title by the China Tourist Hotel Star-Rating Committee. This recognition acknowledges the hotel’s continuous efforts toward energy-efficient and envi-ronment-friendly practices.

  20. Positioning of Serbia as a tourism destination on the international tourist market

    OpenAIRE

    Ubavić Predrag

    2016-01-01

    In this paper an analysis was conducted of the existing touristic position of Serbia as a destination on the international toursitic market. Almost all countries worldwide tend to valorise their touristic potentials by offering various touristic products/services on touristic markets in order to realize numerous objectives of its economic and general social development. The Republic of Serbia also classified the development of touristic activity into priorities of its actual economic politics...

  1. Destination Characteristics that Drive Hotel Performance

    DEFF Research Database (Denmark)

    Assaf, A. George; Josiassen, Alexander; Woo, Linda

    2017-01-01

    The increased market saturation and competition in both domestic and international tourism destinations have renewed interest among hotel operators in identifying the key drivers of hotel performance. This paper presents a comprehensive analysis of the determinants of hotel performance...... and their relative importance across multiple tourist destinations. We employ a two-step estimation method to identify key determinants of hotel performance, using a rich sample of international hotels. Our empirical analyses show that the main drivers of hotel performance are the quality of the educational system......, government support, disposable income, and number of international arrivals within a tourism destination. Results indicate that the most important barriers to hotel performance are the competition among accommodation providers, tax rate and fuel price. We argue for the need for hotel providers to develop...

  2. Brand Loyalty Factors Affecting the Hotel Elections of Tourists investigation with Respect to the Demographic Variables

    Directory of Open Access Journals (Sweden)

    Ahmet Tayfun

    2015-12-01

    Full Text Available The purpose of this research is to investigate the factors affecting hotel guests’s brand loyalty and these factors is to determine whether there is a difference or not according to the demographic variables. Within this purpose, a survey research was conducted on the guests staying in the five star hotels of Ankara, Turkey. The research was carried out in two stages, namely the pilot study and the main study. As a result of study, while the factors affecting brand loyalty differs based on the gender and the age of the participants (p0,05

  3. 浅析我国旅游饭店业的发展现状、趋势及对策%On Current Situation,Trends and Managing Strategies of Tourist Hotel Industry in Our Country

    Institute of Scientific and Technical Information of China (English)

    孙亚芳

    2014-01-01

    In recent years,with the rapid development of tourism in our country,tourist hotels have become an important component in the industry of tourism. The current situation is that there is a steady increase in the number of high-star hotels,an upsurge of the in-vestment in high-star hotels,the great expansion of international brands,the heavy pressure faced by local hotels,as well as the imbal-ance in spatial location. In the years to come,the development trends of the hotel industry in our country are:a slower development speed of high-star hotels,the plural development of the hotel market,and the great potential for e-commerce. This paper puts forth some feasible managing strategies against the existing problems,on the basis of the analysis of the current situations and development trends.%近几年来,随着我国旅游业的飞速发展,旅游饭店业已成为我国旅游产业的重要组成部分。现阶段我国旅游饭店业高星级饭店数量稳增,高星级饭店投资涌现热潮,国际品牌大举扩张,本土品牌任重道远,空间布局不均衡。未来几年内,我国旅游饭店业高星级饭店将呈现增速趋缓、饭店业市场业态多元发展、电子商务发展增快的趋势。

  4. Airbnb in tourist cities: comparing spatial patterns of hotels and peer-to-peer accommodation

    OpenAIRE

    Gutierrez, Javier; Garcia-Palomares, Juan Carlos; Romanillos, Gustavo; Salas-Olmedo, Maria Henar

    2016-01-01

    In recent years, what has become known as collaborative consumption has undergone rapid expansion through peer-to-peer (P2P) platforms. In the field of tourism, a particularly notable example is that of Airbnb. This article analyses the spatial patterns of Airbnb in Barcelona and compares them with hotels and sightseeing spots. New sources of data, such as Airbnb listings and geolocated photographs are used. Analysis of bivariate spatial autocorrelation reveals a close spatial relationship be...

  5. The European customer satisfaction index model: an application to the international hotel

    Directory of Open Access Journals (Sweden)

    Şirvan Şen Demir

    2012-04-01

    Full Text Available The purposes of this study are (1 to analyze the influence of corporate image, customer expectations, perceived quality and value on customer satisfaction and (2 to examine the relationship between customer satisfaction and customer loyalty. Through conducting a face-to-face interview, a total of 381 questionnaires were collected from tourists who were citizens of countries in European Union and stayed at international five-star hotels in Istanbul and Ankara. Structural Equation Modelling (SEM indicates a remarkable result that the latent factors (corporate image and customer expectations have a significant and positive influence on perception of quality-value and customer satisfaction, and positive relation between customer satisfaction and customer loyalty. As a result, the findings indicate that all factors have a significant correlation with each other.

  6. The European customer satisfaction index model: an application to the international hotel

    Directory of Open Access Journals (Sweden)

    Şirvan Şen Demir

    2012-04-01

    Full Text Available The purposes of this study are (1 to analyze the influence of corporate image, customer expectations, perceived quality and value on customer satisfaction and (2 to examine the relationship between customer satisfaction and customer loyalty. Through conducting a face-to-face interview, a total of 381 questionnaires were collected from tourists who were citizens of countries in European Union and stayed at international five-star hotels in Istanbul and Ankara. Structural Equation Modeling (SEM indicates a remarkable result that the latent factors (corporate image and customer expectations have a significant and positive influence on perception of quality-value and customer satisfaction, and positive relation between customer satisfaction and customer loyalty. As a result, the findings indicate that all factors have a significant correlation with each other. The findings are very important for the customer satisfaction.

  7. A STRUCTURAL EQUATION MODEL: THAILAND’S INTERNATIONAL TOURISM DEMAND FOR TOURIST DESTINATION

    OpenAIRE

    CHUKIAT CHAIBOONSRI; PRASERT CHAITIP

    2008-01-01

    Structural equation modelling (LISREL 8) was used to test the causal relationships between tourist travel motivations (travel cost satisfaction and tourist demographics) and tourist destination (tourism product, tourism product attributes, and tourism product management). A survey containing Likert-type scales was used in collecting data from 203 international tourists who had travelled to Thailand. Using factor analysis, dimensions were identified for scales used in the study: travel cost sa...

  8. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Beijing Marriott Hotel Northeast Beijing Marriott Hotel Northeast, operated by Marriott International under a management contract with HNA Hotels & Resorts Group Co. Ltd., celebrated its grand opening on March 31.

  9. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Launch of Grand Millennium Hotel Millennium and Copthorne Hotels pic (M&C) lias added a feather to its cap and is proud to welcome its latest addition to the group with Grand Millennium Beijing, an upscale international hotel.

  10. An Electronic Intelligent Hotel Management System for International Marketplace

    Directory of Open Access Journals (Sweden)

    Md. Noor-A-Rahim, Md. Saiful Islam, Md. Masud Rana, Md. Kamal Hosain, Md. Nashid Anjum

    2011-03-01

    Full Text Available To compete with the international market place, it is crucial for hotel industry to be able to continually improve its services for tourism. In order to construct an electronic marketplace (e-market, it is an inherent requirement to build a correct architecture with a proper approach of an intelligent systems embedded on it. This paper introduces a web based intelligent that helps in maintaining a hotel by reducing the immediate involvement of manpower. The hotel reception policy, room facilities and intelligent personalization promotion are the main focuses of this paper. An intelligent search for existing boarders as well as room availability is incorporated in the system. For each of the facilities, a flow chart has been developed which confirms the techniques and relevant devices used in the system. By studying several scenarios, the paper outlines a number of techniques for realization of the intelligent hotel management system. Special attention is paid to the security and also prevention of power and water wastages. In this power saving scenery, an image processing approach is taken to detect the presence of any people and the darkness in a particular room. Moreover, this proposed automated computerized scheme also takes an account of the cost advantage. Considering the scarcity of manpower in several countries, the objective of this paper is to initiate the discussion and research for making the proposed systems more commercialized.

  11. Strategic human resource management: insights from the international hotel industry

    OpenAIRE

    Gannon, Judie; Roper, Angela; Liz, Doherty

    2015-01-01

    In the strategic human resource management (SHRM) field three approaches have dominated, namely, the universal or best-practice, best-fit or contingency and resource-based view (RBV). This study investigates evidence for the simultaneous or mixed adoption of these approaches by eight case study firms in the international hotel industry. Findings suggest there is considerable evidence of the combined use of the first two approaches but that the SHRM RBV approach was difficult to achieve by all...

  12. A STRUCTURAL EQUATION MODEL: THAILAND’S INTERNATIONAL TOURISM DEMAND FOR TOURIST DESTINATION

    Directory of Open Access Journals (Sweden)

    CHUKIAT CHAIBOONSRI

    2008-01-01

    Full Text Available Structural equation modelling (LISREL 8 was used to test the causal relationships between tourist travel motivations (travel cost satisfaction and tourist demographics and tourist destination (tourism product, tourism product attributes, and tourism product management. A survey containing Likert-type scales was used in collecting data from 203 international tourists who had travelled to Thailand. Using factor analysis, dimensions were identified for scales used in the study: travel cost satisfaction, tourist demographics, tourism product, tourism product attributes, and tourism product management. Results indicated that the travel cost satisfaction of international tourists had a positive influenced on tourism product attributes at 0.07 (t=1.96 with statistics significant at the level of 0.05. Also the travel cost satisfaction had a positive influence on tourism product management at 0.13 (t=4.02 with statistics significant at the level of 0.05. And the tourist demographics had a positive influenced on tourism product at 0.11(t=3.47 with statistic significant at the level of 0.05. As well as tourist demographics, which had a positive influenced on tourism management at 0.11 (t=3.57 with statistics significant at the level of 0.05. The results of the research suggested that if the tourist destinations in Thailand are improved in quality then not only will international tourist revisit Thailand but also the numbers of tourists travelling to Thailand will increase.

  13. Positioning of Serbia as a tourism destination on the international tourist market

    Directory of Open Access Journals (Sweden)

    Ubavić Predrag

    2016-01-01

    Full Text Available In this paper an analysis was conducted of the existing touristic position of Serbia as a destination on the international toursitic market. Almost all countries worldwide tend to valorise their touristic potentials by offering various touristic products/services on touristic markets in order to realize numerous objectives of its economic and general social development. The Republic of Serbia also classified the development of touristic activity into priorities of its actual economic politics and developing strategy. Observing from today's perspective one can conclude that Serbia still hasn't taken an adequate competing position regarding other toursitic destinations, not only in the region but in the world as well. The aim of this paper is to point out the main causes of the present market position of Serbia and the necessity of its repositioning, so that it can become attractive and respectable touristic destination as soon as possible both in regional and international touristic market.

  14. Study on the KSFs of TTQS introduction in international hotels in Taiwan

    Directory of Open Access Journals (Sweden)

    Chen Ying-Chang

    2017-01-01

    Full Text Available This study explores the KSFs of TTQS, as introduced in international hotels in Taiwan. The method to carry out this study was using a survey AHP method. The findings of this study are, as follows: (1 Order of importance of the four dimensions: organizational management, training design, training execution, and result assessment, shows that when introducing TTQS, tourist hotels must first focus on reforming the organizational system. They should change the previous model to authorize training of the operational department. The training department should not play a passive role, and must establish a systematic training model with documents to dominate, as well as assist and audit training operations. (2 Among the 19 key factors of the sub-dimensions, the top 5 are high-ranking supervisors’ high degree of support and participation, TTQS knowledge of persons in charge, connection between target members’ and organizational needs, specific training goals before training, and regular training organization experience before introduction of TTQS. Based on the order, “high-ranking supervisors’ support and participation” is the most important factor for organizations to introduce the TTQS system.

  15. STRATEGIC APPROACHES OF INTERNATIONAL HOTEL CHAINS TO ENTER ON THE ROMANIAN MARKET

    Directory of Open Access Journals (Sweden)

    Cosma Smaranda

    2012-07-01

    Full Text Available On the Romanian market 23,9% of all accommodation structures are hotels. Among these 4% are belonging to international hotel chains which is a very small percentage. Almost all international hotel chains realized the potential of the market and that is why they intend to increase the number of hotels opened in Romania. Hotel chains attempt to control and dominate the market as result of an extremely dynamic and complex environment. The decision made by a hotel company to carry out its activity in a foreign country and the way to enter into the market can be motivated by many reasons. The paper analysis the presence of international hotel chains on the Romanian hospitality market and the strategies used to enter on the Romanian market compared with the global strategies. The paper used the comparison method to highlight different entry strategies used by international hotel chains when entering a foreign market. For data collection, the main method used was the observation of annual statistical reports with the support of international hotel chains. The first international hotel chain that came in Romania was InterContinental in 1971, but the majority entered on the Romanian market after 2000. In 2012 other chains announced the intension to penetrate this market. The study identifies strategies for penetrating the Romanian market by international hotel chains. The preferred penetration strategy on the Romanian market is management contract followed by franchise. Not least are highlighted comparative aspects of internationalization decisions taken by the chains in the world and in Romania, analyzing whether in Romania are predominantly used the same strategy as in most other countries or some specific strategies. International hotel companies want to entre on the Romanian market because they consider that in this area is need for hotels which belong to the luxury segment but also hotels that belong to the economy segment.

  16. A Structural Equation Model: India’s International Tourism Demand for Tourist Destination

    OpenAIRE

    N. Rangaswamy; Chukiat Chaiboonsri; Prasert Chaitip

    2008-01-01

    Structural equation modeling (LISREL 8) was used to test the causal relationships between tourist travel motivations (travel cost satisfaction) and tourist destination (tourism product, tourism product attributes, and tourism product management). A survey containing Likert-type scales was used in collecting data from 100 international tourists who had traveled to India. Using factor analysis, dimensions were identified for scales used in the study: travel cost satisfaction, tourism product, t...

  17. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Days Hotel & Suites Beijing Days Hotel & Suites Beijing was honored among the "Top 100 Business Hotels/Resorts in China Favored by Business People," organized by International Business Daily. The picture shows Lu Ruining, Deputy General Manager of the hotel, gives a speech at the awards ceremony for this event.

  18. The effects of national culture on service quality towards a new model in the hotel sector

    OpenAIRE

    Al Tayeb, Yasser Ahmed

    2007-01-01

    Global tourism has experienced remarkable international growth over the last half century. Recently, in 2003, worldwide tourist journeys reached 714.6 million with an annual growth rate of 4.3%19. This growth is reflected in an increase in international hotel guest numbers, hotel occupancy rates and expectations of high service quality. However, the growth differs from country to another; the hotel sectors in developed as well as developing countries have opened their doors to international g...

  19. The effects of national culture on service quality towards a new model in the hotel sector

    NARCIS (Netherlands)

    Al Tayeb, Yasser Ahmed

    2007-01-01

    Global tourism has experienced remarkable international growth over the last half century. Recently, in 2003, worldwide tourist journeys reached 714.6 million with an annual growth rate of 4.3%19. This growth is reflected in an increase in international hotel guest numbers, hotel occupancy rates and

  20. The effects of national culture on service quality towards a new model in the hotel sector

    NARCIS (Netherlands)

    Al Tayeb, Yasser Ahmed

    2007-01-01

    Global tourism has experienced remarkable international growth over the last half century. Recently, in 2003, worldwide tourist journeys reached 714.6 million with an annual growth rate of 4.3%19. This growth is reflected in an increase in international hotel guest numbers, hotel occupancy rates and

  1. Tourists' attitudes for selecting accommodation with investments in renewable energy and energy saving systems

    Energy Technology Data Exchange (ETDEWEB)

    Tsagarakis, Konstantinos P. [Department of Environmental Engineering, Democritus University of Thrace, 67100 Xanthi (Greece); Bounialetou, Fanouria; Gillas, Konstantinos; Profylienou, Maroulitsa; Pollaki, Antrianna [Department of Economics, University of Crete, University Campus, 74100 Rethymno (Greece); Zografakis, Nikolaos [Regional Energy Agency of Crete, Region of Crete, 71202 Heraklion (Greece)

    2011-02-15

    This paper aims at providing useful insights into tourists' preferences for choosing to stay in hotels equipped with Energy Saving Installations (ESI) and Renewable Energy Sources (RES). Factors related to these decisions were studied through 2308 face to face interviews taken at the departure terminals of the two international airports of Crete, Greece. Results show that 86% of the respondents would prefer to stay in hotels equipped with ESI, and 87% in hotels with RES, rather than staying in hotels of identical quality which do not have either ESI or RES. Furthermore, the percentages of respondents who would be willing to pay fee surcharges for a hotel equipped with ESI or RES are 75 and 77%, respectively, as compared to hotels of identical quality which do not have either ESI or RES. Tourists from countries with high energy awareness, prove to be more willing to choose to stay at and pay for hotels with ESI and RES. (author)

  2. Comparing Cross-Cultural Dimensions of the Experiences of International Tourists in Vietnam

    Directory of Open Access Journals (Sweden)

    Thuy-Huong Truong

    2014-09-01

    Full Text Available Vietnam’s location in South East Asia places it well to benefit from tourism growth trends regionally and globally. It appeals to international tourists because of its long history, its culture and its unique customs and habits. Vietnam is experiencing rapid international tourism growth of visitors from different cultural backgrounds which places pressure on tourism service providers. If development is to be well managed, tourism professionals will need to broaden their understanding of both Western and Asian visitors, and managers need to encourage an atmosphere of familiarity and comfort amongst tourist groups, thus enhancing visitor satisfaction. However, appealing to diverse tourists markets is difficult because the needs of visitors are culturally determined and complex. Despite the importance of tourism for Vietnam, no research has attempted to measure tourist satisfaction in a cross-cultural context. In the present paper, a conceptual framework is proposed to explain the determinants of satisfaction amongst international tourists from different cultures when holidaying in Vietnam. In developing the proposed model, a review is undertaken of the concepts of culture, rules of behaviour, tourist perception and satisfaction. A range of factors are take into account including internal factors (such as cultural values, rules of behaviour, socio-demographics, behavioural and other travel characteristics and external factors including tourist perceptions of their hosts and of products and services.

  3. Effects of Outsourcing Food and Beverage Functions on Customers' Perceptions of Hotels' Service Quality in Dubai

    OpenAIRE

    Valeva, Yana Ilieva

    2010-01-01

    The focus of this study is the customers’ perceptions of service quality in Dubai Hotel Industry. Dubai is one of the newest and most successful tourist destinations that build and develop itself in days of intense competition and globalization. Every well established International brand in Hospitality in today’s world is presented in this tourist destination. This fact has created great opportunities for hotels to link up with aspiring restaurateurs who can give individuality to their restau...

  4. Semantic Fields to Improve Business: the hotels case

    Directory of Open Access Journals (Sweden)

    Joan-Francesc Fondevila-Gascón

    2016-12-01

    Full Text Available The decision-making from a tourist depends on the social media experience. For tourists, the importance of qualitative sources (for example, comments in forums of websites, blogs and social networks: Internet technologies is increasing for tourist enterprises. A representative percentage of tourists choose destinations thanks to the opinions of other users. In this article, we use the methodology of sentiment analysis and opinion mining to capture keywords and linking messages with a singular semantic field to find the principal concepts of online comments collected in Booking and TripAdvisor opinion platforms for tourists staying in hotels. We conclude that hotels find in the semantic fields a tool for observing internal strengths and weaknesses and external opportunities and threats.

  5. Strategic implications of corporate social responsibility in hotel industry: A comparative research between NH Hotels and Meliá Hotels International

    Directory of Open Access Journals (Sweden)

    Marina Mattera

    2012-11-01

    Full Text Available The hospitality industry serves millions of people globally and is a multibillion-dollar industry with a significant growth expectation in the upcoming years. The Spanish tourism industry is one of the most developed sectors of the nation, being one of the main contributors to the country’s GDP. On a world wide scale, and specifically in the European context, there is a rising awareness for firms’ actions to be responsible towards the environment and the community in which they operate. Based on “triple bottom line” guidelines, companies’ mission in such a context is achieving competitive advantage by means of a business model considering three key aspects: people, profit, and planet. Considering the hospitality industry’s characteristics, it becomes essential to fulfill these new requirements to achieve sustainable competitive advantages. This exploratory study will outline which are the best practices of two main Spanish hotel corporations: NH Hotels and Meliá Hotels International. By pointing out actions undertaken by the most important firms of the sector, they can serve as an example and be replicated by other firms, thus increasing sustainability practices, improving understanding of triple bottom line, minimizing negative social as well as environmental footprint, and enhancing positive firms’ impacts in their operating contexts. DOI: 10.18870/hlrc.v2i4.85

  6. Operating Guangzhou Hotel Industry with Service Concept of Cantonese Food

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    @@ As the completion of New Baiyun International Airport and Pazhou International Conference Center and the fast development of exhibition industry, the commerce and trade position of Guangzhou (the historical and cultural international city) is growing with each passing day. With the Cantonese food service concept and guest receiving methods of "Culture, Trend,Friendly and Hospitality", Guangzhou hotel industry has won the satisfaction from domestic and foreign businessmen and tourists. With the cultural tinge of and trend of Lingnan, Guangzhou hotels have become the display window to foreign guests. Guangzhou hotels treat all the guests very well during the spring and autumn China Export Commodities Fairs.

  7. Applying revised gap analysis model in measuring hotel service quality.

    Science.gov (United States)

    Lee, Yu-Cheng; Wang, Yu-Che; Chien, Chih-Hung; Wu, Chia-Huei; Lu, Shu-Chiung; Tsai, Sang-Bing; Dong, Weiwei

    2016-01-01

    With the number of tourists coming to Taiwan growing by 10-20 % since 2010, the number has increased due to an increasing number of foreign tourists, particularly after deregulation allowed admitting tourist groups, followed later on by foreign individual tourists, from mainland China. The purpose of this study is to propose a revised gap model to evaluate and improve service quality in Taiwanese hotel industry. Thus, service quality could be clearly measured through gap analysis, which was more effective for offering direction in developing and improving service quality. The HOLSERV instrument was used to identify and analyze service gaps from the perceptions of internal and external customers. The sample for this study included three main categories of respondents: tourists, employees, and managers. The results show that five gaps influenced tourists' evaluations of service quality. In particular, the study revealed that Gap 1 (management perceptions vs. customer expectations) and Gap 9 (service provider perceptions of management perceptions vs. service delivery) were more critical than the others in affecting perceived service quality, making service delivery the main area of improvement. This study contributes toward an evaluation of the service quality of the Taiwanese hotel industry from the perspectives of customers, service providers, and managers, which is considerably valuable for hotel managers. It was the aim of this study to explore all of these together in order to better understand the possible gaps in the hotel industry in Taiwan.

  8. Hotel Classification Systems: A Comparison of International Case Studies

    Directory of Open Access Journals (Sweden)

    Roberta Minazzi,

    2010-12-01

    Full Text Available Over the last few decades we have witnessed an increasing interest of scholars andespecially operators in service quality in the lodging business. Firstly, it is important to observe thatthe diverseness of the hospitality industry also affects the classification of hotel quality. We canactually find many programmes, classifications and seals of quality promoted by public authoritiesand private companies that create confusion in the consumer perceptions of hotel quality. Moreover,new electronic distribution channels and their ratings are becoming a new way to gather informationabout a hotel and its quality. Secondly, a point that can cause complications is that different countriesand regions can choose differing approaches depending on the features of the classification (numberof levels, symbols used, etc. and the nature of the programme (public, private. Considering theseassumptions and the recent changes in the Italian hotel classification system, this paper aims toanalyse the situation in Italy, underlining both its positive and negative aspects and comparing it withother European and North American cases. Based on a review of literature and tourism laws as wellas personal interviews with public authorities and exponents of the private sectors, we were able toidentify critical issues and trends in hotel classification systems. The comparison of case studiesshows a heterogeneous situation. Points in common are the scale and the symbol used but, if weanalyse the requirements of each category, we discover very different circumstances, also sometimesin the same country. A future European classification system could be possible only after astandardization of minimum requirements and criteria at a national level. In this situation brands andonline consumers’ feedbacks become even more considered by the customers in the hospitalityindustry.

  9. THE CONNECTION IDENTIFICATION BETWEEN THE NET INVESTMENTS IN HOTELS AND RESTORANTS AND TOURISTIC ACCOMODATION CAPACITY BY USING THE ANOVA METHOD

    Directory of Open Access Journals (Sweden)

    Elena STAN

    2009-12-01

    Full Text Available In the purpose of giving the answers to customers’ harsh exigencies, in the Romanian tourism development hasto be taking into account especially the “accommodation” component. The dimension of technical and material base ofaccommodation can be express through: units’ number, rooms’ number, places number. The most used is “placesnumber” indicator. Nowadays as regarding the tourism Romanian investments there are special concerns caused bypeculiar determinations. The study aim is represented by identifying of a connection existence between net investmentsin hotels and restaurants and tourism accommodation capacity, registered among 2002 -2007period in Romania, byusing the dispersion analysis ANOVA method.

  10. MEDICIÓN DE LA CALIDAD DEL CLIENTE INTERNO EN UNA INSTALACIÓN HOTELERA / MEASURING THE QUALITY OF THE INTERNAL CUSTOMER IN A HOTEL FACILITY

    Directory of Open Access Journals (Sweden)

    Odalys Falcón-Acosta

    2012-01-01

    Full Text Available El presente trabajo se desarrolló en un hotel situado en el polo turístico de Varadero. Tiene como objetivo la construcción de un índice global para medir la calidad del cliente interno. Se utilizaron diferentes técnicas para el procesamiento de la información, como son las pertenecientes a las ramas de: Estadística Descriptiva, Estadística Inferencial, Estadística Multivariante, Técnicas Multicriterios y de trabajo con expertos. El trabajo tiene importancia didáctica al resaltar el papel del trabajador de los servicios turísticos como factor fundamental, dadas nuestras condiciones económicas, para lograr la calidad de los servicios ofertados y en la formación de una imagen que favorezca la competencia en el mercado internacional. El trabajo propone un procedimiento para calcular un índice que mida la calidad del cliente interno en cualquier instalación turística.This work was carried out in a hotel located in the tourist resort of Varadero. It aims to build a global index for measuring the quality of the internal customer. We used different techniques for information processing such as those belonging to the branches of: Descriptive Statistics, Inferential Statistics, Multivariate Statistics, Multicriteria Techniques and those related to working with experts. This work has a didactic importance since it highlights the role of tourist service worker as a key factor, given our economic conditions, to achieve the quality of the offered services and the formation of an image that encourages competition in the international market. The paper proposes a procedure to calculate an index that measures the quality of the internal customer in any tourist facility.

  11. «Sochi Goes International» – Required Actions to be Taken to Facilitate the Stay for International Tourists

    Directory of Open Access Journals (Sweden)

    Eduard Besel

    2012-09-01

    Full Text Available As host city of many big international sport events, Sochi's publicity is increasing and people from all over the world will discover it as a new travel destination. To guarantee and enlarge the attractiveness and popularity of the city, some essential improvements, which would facilitate the stay for international tourists, are recommended.

  12. An econometric analysis of SARS and Avian flu on international tourist arrivals to Asia

    NARCIS (Netherlands)

    M.J. McAleer (Michael); B-W. Huang (Bing-Wen); H-I. Kuo (Hsiao-I); C-C. Chen (Chi-Chung); C-L. Chang (Chia-Lin)

    2008-01-01

    textabstractThis paper compares the impacts of SARS and human deaths arising from Avian Flu on international tourist arrivals to Asia. The effects of SARS and human deaths from Avian Flu will be compared directly according to human deaths. The nature of the short run and long run relationship is

  13. Shaping Tourist LL: Language Display and the Sociolinguistic Background of an International Multilingual Readership

    Science.gov (United States)

    Bruyèl-Olmedo, Antonio; Juan-Garau, Maria

    2015-01-01

    Linguistic landscape studies increasingly focus on the variables that intertwine to generate the meaning of texts on display. International tourist resorts, largely multilingual, reveal how languages in signage combine and respond to the sociolinguistic profile of their readership. However, these settings have received scant attention in the…

  14. Student Identities and the Tourist Gaze in International Service-Learning: A University Project in Belize

    Science.gov (United States)

    Prins, Esther; Webster, Nicole

    2010-01-01

    This qualitative study explores how 11 university students in a U.S. service-learning course in Belize understood and represented their identities during the project, particularly their use of "the tourist" as a construct to interpret their experiences. Drawing on literature in international service-learning (ISL) and tourism studies,…

  15. From the american apartment hotel to nowadays

    OpenAIRE

    Puigjaner Barberà, Anna

    2012-01-01

    There was a time in the United States when hotels served as ad hoc homes, providing full time housing as well as hotel services. At that moment, hotel life blurred the difference between tourist architecture and housing architecture. Nowadays those dwelling typologies can become a reference to ensure social benefit on new touristic areas or existing ones. Peer Reviewed

  16. Spatial Analysis of International Tourist Movement to Langkawi for 2010 and 2011

    Directory of Open Access Journals (Sweden)

    Basiron Nur Fatma Zuhra

    2014-01-01

    Full Text Available Tourism is a temporary movement of people to a destination of their choice intended for leisure or recreation. The resulting of this movement can be divided into interdestination dan intradestinastion. This study is about interdestination movement which is characterised by movement from tourist-generating regions to one or more destinations. This research aims to analyse the movement of international tourist who come to Langkawi in 2010 and 2011. The application geographic information system (GIS is aids in visualizing spatial data through mapping. Regression analysis using SPSS was also used to examine the relationship between the distance and the amount of flow that exists. Map of the distribution and flow of tourist was produced to facilitate the analysis. The results of the analyses show that the tourist movement is driven by certain factors such as climatic, economic, distance and etc. Regression analysis showed the nexus between the distance and the amount of the tourist flow was not strong. Map produced can be used by LADA specifically for planning marketing strategies and etc.

  17. Perception of tourists regarding the smoke-free policy at Suvarnabhumi International Airport, Bangkok, Thailand.

    Science.gov (United States)

    Sirichotiratana, Nithat; Yogi, Subash; Prutipinyo, Chardsumon

    2013-08-30

    This study was conducted during February-March 2012 to determine the perception and support regarding smoke-free policy among tourists at Suvarnabhumi International Airport, Bangkok, Thailand. In this cross-sectional study, 200 tourists (n = 200) were enrolled by convenience sampling and interviewed by structured questionnaire. Descriptive statistics, chi-square, and multinomial logistic regression were adopted in the study. Results revealed that half (50%) of the tourists were current smokers and 55% had visited Thailand twice or more. Three quarter (76%) of tourists indicated that they would visit Thailand again even if it had a 100% smoke-free regulation. Almost all (99%) of the tourists had supported for the smoke-free policy (partial ban and total ban), and current smokers had higher percentage of support than non-smokers. Two factors, current smoking status and knowledge level, were significantly associated with perception level. After analysis with Multinomial Logistic Regression, it was found that perception, country group, and presence of designated smoking room (DSR) were associated with smoke-free policy. Recommendation is that, at institution level effective monitoring system is needed at the airport. At policy level, the recommendation is that effective comprehensive policy needed to be emphasized to ensure smoke-free airport environment.

  18. Perception of Tourists Regarding the Smoke-Free Policy at Suvarnabhumi International Airport, Bangkok, Thailand

    Directory of Open Access Journals (Sweden)

    Subash Yogi

    2013-08-01

    Full Text Available This study was conducted during February-March 2012 to determine the perception and support regarding smoke-free policy among tourists at Suvarnabhumi International Airport, Bangkok, Thailand. In this cross-sectional study, 200 tourists (n = 200 were enrolled by convenience sampling and interviewed by structured questionnaire. Descriptive statistics, chi-square, and multinomial logistic regression were adopted in the study. Results revealed that half (50% of the tourists were current smokers and 55% had visited Thailand twice or more. Three quarter (76% of tourists indicated that they would visit Thailand again even if it had a 100% smoke-free regulation. Almost all (99% of the tourists had supported for the smoke-free policy (partial ban and total ban, and current smokers had higher percentage of support than non-smokers. Two factors, current smoking status and knowledge level, were significantly associated with perception level. After analysis with Multinomial Logistic Regression, it was found that perception, country group, and presence of designated smoking room (DSR were associated with smoke-free policy. Recommendation is that, at institution level effective monitoring system is needed at the airport. At policy level, the recommendation is that effective comprehensive policy needed to be emphasized to ensure smoke-free airport environment.

  19. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Crowne Plaza International AirportBeijingJuly 12, 2008, Beijing - Crowne PlazaInternational Airport Beijing announced itsofficial opening. The opening marks IHG’s(InterContinental Hotels Group) 87th hotel inChina’s mainland, Hong Kong and Macao.

  20. HOTEL MANAGEMENT AND QUALITY OF HOTEL SERVICES

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2016-01-01

    Full Text Available In conditions of increasing global competition, demands and needs of consumers, quality and quality management have become fundamental strategic factors of achieving profitability and competitiveness on the relentless tourism market. Any serious "top" hotel management, with a defined mission, vision and goals, must define a "special policy" of improving the quality of hotel services through "structural programs of quality improvement," which have become an important factor in the hotel business. With the design, introduction and control of a "special program" of quality improvement of hotel services, hotel management can have a positive impact on increasing satisfaction of customers and human resources, increasing competitiveness and market power of the hotel, the rationalization of operating costs and enhance the reputation and value of the hotel on the demanding tourist market.

  1. Comparison of injuries experienced by international tourists visiting Australia and Australian residents.

    Science.gov (United States)

    Mitchell, Rebecca J; Williamson, Ann; Chung, Amy Z Q

    2015-03-01

    This article compares the epidemiological profile of injury-related hospitalized morbidity of international tourists in New South Wales (NSW) with the hospitalized injury profile of NSW residents. Injury-related hospitalizations were identified from the NSW Admitted Patients Data Collection during 1 July 2000 to 30 June 2009. Injuries were identified using a principal diagnosis code of injury (ie, ICD-10-AM range S00-T98) and the presence of an external cause code (ie, ICD-10-AM range V00-Y98). Overseas tourists were more likely to be hospitalized for an injury following air and water transport, near-drowning, and pedestrian-related injuries. Sport or leisure-related activities were the most common activity conducted at the time of the incident. International tourists are at a higher risk of experiencing injuries particularly following recreational pursuits, while as a pedestrian, in vehicle crashes for older age groups, as a result of interpersonal violence for young males, and following a poisoning or cut/pierce injury for young females. Prevention measures should be undertaken to limit the incidence of injury among international tourists, particularly during active recreational activities and while using the roadways.

  2. Service management in a selected hotel

    OpenAIRE

    MAŘÍKOVÁ, Veronika

    2016-01-01

    The main topic of this paper is the service management in a selected hotel The Savoy Hotel. It deals with suggestions how to improve management procedures in the hotel. In the theoretical part are defined and described hotel services, tourist industry, management, developmental trends in the hotel management area and so on. The practical part deals with the particular hotel Savoy. It analyses accessible data, elaboration financial analysis and questionnaire survey. The result is creating a pr...

  3. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Ibis Ibis, the international economy hotel brand of Accor, is pleased to announce that it has received ISO 9001 certification for its head office and three hotels in China-Ibis Beijing Sanyuan, Ibis Shanghai Lianyang and Ibis Wuxi Hi-Tech, following a six-month audit and training

  4. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Crowne Plaza City Center Changsha commenced its orientation training for its staff members on January 3. With no international hotels currently operating in Changsha, it was with great anticipation that the training program was underway. The management team,which has been in Changsha for some months,and the hotel owner representatives personally welcomed the 300 new employees.

  5. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Radisson SAS Hotel On the occasion of Canada Day on July1, the Radisson SAS Hotel joined the Canadian community in Beijing for the fes-tivities taking place on the grounds of theCanadian International School. The hotel’sculinary team baked a 2-meter-long

  6. Devolving HRM and HRD to Line managers: The Case of Hilton International's UK Hotels

    Science.gov (United States)

    Maxwell, Gillian; Watson, Sandra

    2004-01-01

    This paper explores line manager responsibility for human resource management (HRM) and human resource development (HRD) in an international hotel organisation. The results identify a strong support system for line managers in relation to training and good relations with HR specialists. However, less evident is senior management support coupled…

  7. Grand Opening of Sky Café of Beijing International Hotel

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Sky Caféof Beijing International Hotel held its grand opening on May 26.The garden-like cafeteria covers an area of 1,300 square meters with 300 seats,serving guests with breakfast,lunch and dinner.In order to provide guests with fine and tasty buffet,

  8. An Analysis on Hilton International Hotel Group ’s Operating Strategies in China

    Institute of Scientific and Technical Information of China (English)

    高蕾

    2016-01-01

    Since the 1980s, international hotel groups began to en⁃ter the Chinese market. One of them is Hilton Hotel--- it has been trying to adapt to changes of the external environment, at the same time taking more efficient use of local resources, in order to en⁃hance its advantage in the competition. Through access to a large amount of readings, this paper analyzes Hilton Hotel’s operating strategies in four aspects, from the expansion of the franchise market, the brand diversified development model, smiling brand image, to the innovation and personalized services.

  9. The Relationship between Internal Satisfaction and External Satisfaction amongst Hotel Customers in Malaysia

    OpenAIRE

    2012-01-01

    This paper is focused on hotel customers' internal and external satisfaction. Some previous studies had only focused on the customers' external satisfaction and only a few studies had managed to link between the two variables. The study also looked into factors which may act as internal variables such as the employer-employee relationship, employee relationship as well as employee- customer relationship. As for the external variables, these may involve looking into other aspects of satisfac...

  10. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    The Marco Polo Beijing The Marco Polo Beijing was recently voted the best business hotel in China by business travelers and readers of International Business. Jane Zhou, Deputy General Manager, and Peter Chiu (third from left), General Manager of

  11. Capturing the Actual Perceived Image of International Urban Tourist During Visitation In Kuala Lumpur

    Directory of Open Access Journals (Sweden)

    Syed Muhammad Rafy Syed Jaafar

    2015-11-01

    Full Text Available Destination image in Tourism Business District (TBD especially in designated urban area often fail to capture real tourism image due to the nature that it was pre-conceive and portray from the view of supply side (or authorities and marketer. In other word, inaccurate image have been promoted from the view of supply-side rather than from demand-side (tourist. From the view of demand side, it was known in the existing literature that most of the tourism image studies focusing on measuring tourist perceived image using the idea of ‘before and after’ visitation (pre-visit and post-visit. However, a question arise as to how these efforts really capturing the actual image while tourist experiencing the site (during visit. In this context, the advancement in internet and sharing media technology using phone application increase the possibility in capturing ‘real time’ image or actual perceived image during the visit. One of them is using Volunteer Employed Photographer (VEP technique. VEP give advantage in reducing cost of labor and equipment to collect the data since the respondent itself acting as a labor by using their own device to capture the image. The innovation and trend on smart phone for instance, allow tourist to capture high resolution photo and instantly shared. VEP in this case is a form of method in data collection that allow qualitative analysis in order to explore in depth the nature and formation of destination image. As Kuala Lumpur targeting to become a world class business city destination, an ideal destination image is critical and actual image will be able to portray correct positioning of the city tourism according to tourist perspective. This paper indicates preliminary findings of 116 international respondents on on-going survey in Kuala Lumpur business district or also known as golden triangle of Kuala Lumpur representing Bukit Bintang, Raja Chulan and Kuala Lumpur Convention Center (KLCC. The early findings suggest

  12. IMPACT OF EMPLOYEE TURNOVER ON HOTEL INDUSTRY- A STUDY OF SELECTED HOTELS OF NEW DELHI

    OpenAIRE

    Dr. Dilbag Singh; Amandeep

    2017-01-01

    Hotel industry is a part of Tourism Industry which is flourishing in India than ever before, according to 2017 report of World Economic Forum India has reached the 40th rank in the world from 52 during 2015. This has been result of immense efforts of the Government and the Industry positive steps in boosting its appeal as a tourist and hospitality destination on the globe. There are various International hotel chains already in India which are expanding their room inventory at a fast pace to ...

  13. An Investigation of Factors Motivating Student’s Study at The International Hotel Management Institute Switzerland

    Directory of Open Access Journals (Sweden)

    Hengky Efendy

    2010-05-01

    Full Text Available Nowadays, in this era of globalisation the hospitality industry needs well educated employees. Therefore the hotel school has to provide human resources to fit any position in the hospitality industry. The author chose the International Hotel Management Institute (IMI-Switzerland for research too specifically investigates factors affecting students’ motivations to study. The author’s experience was that many students of hospitality are not very motivated to study hotel management. Students get bored while having lectures, are not motivated to go to the library to research, and yet to be educated is the main reasons that students come to IMI to study hospitality. The author has set several objectives in chapter two to ensure the flow of this research. The literature review will be covered in motivating of students study for hotel school education.Literature review which is critically analysed by the author was chosen by the author according the field of study. The sample chosen for this research was motivation students study from first, second, third and fourth year students in IMI- Switzerland Several motivation of this research was the reference book of this field study, and the length of time for making this dissertation. After the primary data were collected and analysed, it was discovered that most of all students in IMI-Switzerland is to have a better chance of getting a job after finishing the course. 

  14. Prediksi Jumlah Tamu Menginap di Hotel Karlita International, Tegal, Jawa Tengah

    Directory of Open Access Journals (Sweden)

    Haryadi Sarjono

    2013-11-01

    Full Text Available Article is forecasting comparative analysis of number of guess room occupancy at Karlita International Hotel, Tegal, Central Java using 11 forecasting methods: linear regression, moving average, weighted moving average, exponential smoothing, exponential smoothing with trend, naïve method, trend analysis, additive decomposition – CMA, additive decomposition – average all, multiplicative decomposition – CMA, multiplicative decomposition – average All. Article used 17 data from January 2012 to Mei 2013, and results after using those 11 methods were the smallest MAD is 101.69 and the smallest MSE is 15,163.95. From additive decomposition – average all method, data showed guess room occupancy forecast at Karlita International Hotel for June 2013 is 960 guess.

  15. HUMAN CAPITAL HETEROGENEITY AND ORGANIZATIONAL PERFORMANCE ANALYSIS: AN EMPIRICAL STUDY ABOUT INTERNATIONAL HOTEL CHAINS IN TURKEY

    Directory of Open Access Journals (Sweden)

    Ali Halici

    2012-01-01

    Full Text Available Today, workforce diversity is not only a legal requirement for organizations, but it is also a must to survive in a highly competitive business environment. The prime motive for this study is to investigate the relationship between workforce diversity and perception of discrimination. The basic hypothesis of the study is that as the workforce diversity increases, the perception of discrimination decreases. In order to test the hypothesis, a survey is carried out international hotel chains in Istanbul. There are 19 international hotel chains in Turkey. In this study research is designed to understand human capital heterogeneity pattern of international chains of hotel industry and how this contribute organizational culture strategically that help to manage organizational performance much more efficiently with cross sectional data. Globalization of markets, changing demographics in the labor market, new business strategies requiring team work and the shift from a manufacturing to a service economy are the prime reasons for human capital heterogeneity (HCH. HCH improves the organizational capabilities in terms of flexibility, creativity, problem solving and competitive advantage. Especially in the service sector, in order to gain competitive advantage, organizations need a diverse workforce for both understanding the diverse needs of customers and answering to these needs in a prompt and proper way.

  16. STATISTIC ANALYSIS OF INTERNATIONAL TOURISM ON ROMANIAN SEASIDE

    Directory of Open Access Journals (Sweden)

    MIRELA SECARĂ

    2010-01-01

    Full Text Available In order to meet European and international touristic competition standards, modernization, re-establishment and development of Romanian tourism are necessary as well as creation of modern touristic products that are competitive on this market. The use of modern methods of statistic analysis in the field of tourism facilitates the achievement of systems of information that are the instruments for: evaluation of touristic demand and touristic supply, follow-up of touristic services of each touring form, follow-up of transportation services, leisure activities, hotel accommodation, touristic market study, and a complex flexible system of management and accountancy.

  17. Study on Improving Competitivity of Tourist Hotels through E-commerce Logistics Management%旅游酒店竞争力提升之电子商务物流管理

    Institute of Scientific and Technical Information of China (English)

    蒋萍

    2014-01-01

    以旅游酒店竞争力的提升作为主要研究对象,通过对当前我国旅游酒店竞争力的现状进行研究,引入电子商务物流管理的概念,在综合分析电子商务物流管理应用于旅游酒店过程中出现相关问题的基础上,对创新电子商务物流管理、提高旅游酒店竞争力的方法展开了深入研究。%In this paper, we studied the current status of the competitivity of the tourist hotels in China, introduced the concept of e-commerce logistics management, and then on the basis of a comprehensive analysis of the problems in the application of the e-commerce logistics management practice to the tourism hotels, studied in-depth the method to innovate the e-commerce logistics management system and improve the competitivity of the hotels.

  18. Show the New Image of Friendly Shandong, Build the New Brand of Tourist Hotels%浅析“好客山东”形象下旅游饭店新品牌的塑造

    Institute of Scientific and Technical Information of China (English)

    何庄龙

    2011-01-01

    Shandong Tourism Administration promotes the Friendly Shandong slogan, gives new connotations to Shandong hospitality industry, and sets higher demands for hotels in the province under the current situation. This essay takes Shandong Yizhen Hotel as an example, bases on the five elements of staff, guests, quality, characteristics, and social efficiency, and proposes to catch opportunities and expand market for establishing the new image of Friendly Shandong and the new brand of tourist hotels%山东省旅游局提出的“好客山东”口号,赋予了山东饭店业新的内涵,对新形势下的山东饭店业提出了更高的要求。本文以山东颐正大厦为实例,将以员工、宾客、质量、特色、社会效益为本位,抓住机遇,开拓市场,树立“好客山东”新形象,打造旅游饭店新品牌。

  19. Olympic Family Hotels

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    @@ Another option besides hotel Quoted prices for hotel stays in Beijing during the summer Olympics have jumped up by four to ten times higher than normal, said China's biggest online booking provider Ctrip.com International Ltd.

  20. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Latest Affiliate Member of Gloria Hotels & Resorts—Red Wall Garden Hotel Beijing Gloria Hotels & Resorts warmly welcomes its latest affiliate member—the Red Wall Garden Hotel Beijing, which is Gloria Hotels & Resorts’ third affiliate member property.

  1. Importance of satisfaction and guests experience in hotel business organizations

    National Research Council Canada - National Science Library

    Milošević Srđan

    2012-01-01

    .... Customer satisfaction is the key to retaining existing and attracting new guests. To achieve this goal, managers in the hotel organizations have become aware of the fact that the quality of staying in hotel represent unique experience for tourists...

  2. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Crowne Plaza Pudong Shanghai The Crowne Plaza Pudong Shanghai is very honored to be the official hotel and sponsor of the Shanghai International Literary Festival 2008.The Shanghai International Literary Festival is China’s largest English literary event.A nonprofit venture,the festival relies on benefactors, consulates,corporate donations and volunteers. Days Hotel & Suites Beijing Savor the exotic flavor of Mexican cuisine and its rich and spicy taste.Our exquisite Mexican menu features traditional Mexican Tacos, Chicken Enchiladas With Spicy Tomato & Cumin Sauce and much more.

  3. A Study of Strategies of Developing and Managing Home-stay Hotel Ba sed on Tourists' Revisit Intention%基于游客再宿意愿的旅游民宿开发经营策略研究

    Institute of Scientific and Technical Information of China (English)

    马桂玲; 马锦义

    2016-01-01

    With the increasingly preference on leisure tourism , those home-stay hotels attached to the scenic areas is growing rapidly , yet the competition is also increasingly fierce . However , to attract tourists , find out the key factor of business success and build up competitive advantage has become an important research topic for home-stay operators . On the basis of reviewing literature , this paper has done a random questionnaire survey on 500 home-stay visitors . By using the method of reliability test and variance analysis , this paper analyzes the influential factors of tourists' motive and satisfaction . Meanwhile , it also puts forward some countermeasures and suggestions for home-stay hotels to establish the competitive advantage so as to offer references to home-stay operators .%伴随着游客对休闲度假旅游的日益偏爱,依附风景名胜区的民宿在快速成长,并且竞争也日益激烈。民宿的经营者如何吸引旅游者入住、如何找出经营成功的关键因素以及如何建立竞争优势就成为一项重要的研究课题。文章在文献探讨的基础上,随机选择500名民宿游客进行问卷调查,引入信度检验和方差分析的方法,分析游客选择民宿的动机、游客对民宿满意度的影响因素,提出民宿经济建立竞争优势的对策和建议,以供民宿经营者参考采用。

  4. TRENDS IN CROATIAN HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Jasmina GRZINIC

    2008-01-01

    Full Text Available Tourism and hotel business is becoming one of the leading industries of theworld. Therefore, an increased attention needs to be paid to the study oftrends in tourism because they determine the trends in hotel industry. Thepurpose of the paper is to point out the importance of hotel industry as one ofthe most important elements of development in tourist economies. The paperaims at introducing the newest trends in modern hotel industry and offering areview of the recent trends of demand and the directions of hotel industrydevelopment. The importance of hotel industry on both micro and macro, i.e.global level is increasing. Besides a series of theoretical representations andconclusions, this paper brings some concrete data and examples frompractice in hotel management.

  5. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    Shangri-La Hotel, Beijing Kids of all ages found something they enjoyed at Café Cha’s Children’s Day buffet on June 1. The little ones watched chefs preparing an array of delectable international cuisine at the restaurant’s open cooking stations, and they’re sure to have enjoyed making pizza with Café Cha chefs.

  6. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Novotel Peace Hotel Beijing Business Floor Deal at 1,245 yuan net Benefits available at the Business Floor lounge include: Private check-in/check-out on the 19th floor Late checkout until 2 p.m. Breakfast from 6:30 a.m. to 10a.m. Tea and coffee during opening hours International newspapers

  7. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    The newest and tallest international mid-scale hotel in Beijing’s famous business hub Wangjing will soon hold the 2010 Joyful Christmas Eve party in its 420-square-meter pillarless grand ballroom. Great perfor-mances, a buffet dinner with free flow of red wine, sparkling wine and soft drink and surprise lucky draw await you.

  8. Workplace Performance of Hotel and Restaurant Management Interns of West Visayas State University, Calinog Iloilo, Philippines

    Directory of Open Access Journals (Sweden)

    Raymund B. Moreno, Ma. Nellie L. Mapa

    2014-02-01

    Full Text Available This study aimed to examine the workplace performance of Hotel and Restaurant Management practicum students of West Visayas State University – Calinog Campus as perceived by the interns’ themselves and the supervisors in different hospitality establishments in Iloilo City where students were deployed for on-the-job training in relation to industry-site internship / practicum program for academic year 2013-2014.The result of the study serves as the basis for designing a proposed education or training program in enhancing the workplace performance of Hotel and Restaurant Management Students. The study surveyed 35 practicum students and 23 supervisors in different hospitality establishments in Iloilo City using survey questionnaire based from Competency Standards for hospitality related courses of the Commission on Higher Education (CHED Memorandum Order No.30 series of 2006. Findings revealed that both supervisor and student respondents agreed on the satisfactory performance of the interns in terms of Higher Order Thinking Skills and very satisfactory rating on Personal Qualities . With regard to the Basic Skills (e.g., numerical computation, oral and written communications, the students rated themselves Very Satisfactory while supervisors gave a Satisfactory rating. The same Very Satisfactory performance rating was achieved on Professional Competencies by both respondents. Of the five common competencies, Interpersonal and Technological skills of the interns were rated very satisfactory by both respondents on Interpersonal Skills and on Technological Skills. Also the same satisfactory rating was given on Information skills by both the supervisor and interns. Whereas for the Resources Skills, the interns rated themselves Very Satisfactory rating while the supervisors rated them Satisfactory. It is recommended to continue the review and upgrade industry training in the curriculum and consistently redefine the curricular focus to meet the

  9. TOURIST DESTINATION MARKETING RADAUTI

    Directory of Open Access Journals (Sweden)

    Liliana HÎNCU

    2016-12-01

    Full Text Available Tourism is a dynamic phenomenon, which is in continuous change. The tourism market is in constant transformation due to competition and growing. Tourist destinations, is facing many challenges in order to enter and remain on the market. Thus tourist destination is a well-defined service which is an assembly designed to meet tourists. The marketing mix includes the following elements: product, price, distribution, promotion. Tourists come to this area because of monasteries, some of which are included in UNESCO and are recognized nationally and internationally. Thus Romanian tourists choose this tourist destination just for a weekend. To prolong the stay of both foreigners and Romanians, as well as to attract a large number of tourists is necessary to develop tourism products type tours: 5-6 days for visiting the tourist area of Radauti. These products must contain an offer as varied and diverse, so every day contain different activities and be adjusted, for example by age segments. Linked pricing policy usually access tariffs are differentiated between Romanian and foreign tourists, being lower in the first category. Travel agencies prefer to organize package tours on request only devise some that distribute them internally and externally. There are initiatives to promote tourism area Radauti, due to the high attractiveness among destinations in Romania. Thus, this must be considered a tourist destination tourism brand renowned nationally and internationally.

  10. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    China World Hotel, Beijing China World Hotel, Beijing,recently announced the appointment of Marcus Bauder asits new hotel manager. Bauder will assist the general manager with the day-to-day operations of the hotel.

  11. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Sheraton Beijing Dongcheng Hotel Vincent Thong has been appointed General Manager of Sheraton Beijing Dongcheng Hotel,which is scheduled to open in mid-2011.This hotel will be the second Sheraton hotel,

  12. Bright Prospects for Argyle in Tourist Destinations

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    China's tourist boom has created a huge market for resort hotels.Tourist attractions in second- and third-tier cities have become preferred destinations for hotel investors.Argyle Management Group (Australia) is taking the lead in this trend.Argyle Feiyunhu Resort Zhejiang Argyle Feiyunhu Resort Zhejiang in Wenzhou,currently under construction,is an excellent example.This five-star hotel enjoys transportation convenience both on land and on water.Guests can reach the hotel through a special tourist wharf.Located in the Feiyun Lake scenic area,the hotel will have complete equipment,with a conference center,a business center,a horseracing track and a miniature golf course.

  13. TRENDS IN CROATIAN HOTEL INDUSTRY

    OpenAIRE

    Jasmina GRZINIC

    2008-01-01

    Tourism and hotel business is becoming one of the leading industries of the world. Therefore, an increased attention needs to be paid to the study of trends in tourism because they determine the trends in hotel industry. The purpose of the paper is to point out the importance of hotel industry as one of the most important elements of development in tourist economies. The paper aims at introducing the newest trends in modern hotel industry and offering a review of the recent trends of demand a...

  14. Análisis de dos cadenas hoteleras. Un estudio comparativo de Nh Hoteles y Melia Hotels International

    OpenAIRE

    2014-01-01

    Dentro del marco conceptual, el estudio de las empresas NH Hoteles y Meliá se divide en tres apartados:  Un examen teórico sobre el sector turístico y hotelero, así como la evolución histórica de los mismos y su influencia en la economía española.  Un análisis interno de las compañías NH y Meliá, donde se abordan diferentes apartados sobre su historia, oferta hotelera, formas de explotación, marcas, formas de distribución, estructura jurídica y organización empresarial.  Un anális...

  15. BUSINESS PERFORMANCE, INVESTMENTS AND COMPETITIVENESS OF ISTRIAN HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Dijana Pletikosa

    2015-12-01

    Full Text Available Istria is often mentioned as one of the most developed tourist regions of Croatia. In order to recognize its significance in the Croatian and international tourism markets this research compares performance of Istrian hoteliers with those of domestic and foreign competitors. The other purpose of this paper is to assess the impact of domestic and foreign direct investments on the financial results of Istrian hoteliers. Analyse of Istrian hotel companies business performance has been made regarding the origin of invested capital. General findings show that among the best performing hoteliers there are equally domestic and foreign owned companies, as well as among the loss making ones. Contrary to initial expectations this research did not confirm thesis that Istria is highly successful and competitive tourist region. Reasons for that are many, such as seasonality, lack of high class hotels and quality greenfield investments

  16. LAUNCH INTERNATIONAL CIRCUIT IN RURAL TOURISM DEVELOPMENT THROUGH A TOURIST VILLAGE POLOVRAGI GORJ

    Directory of Open Access Journals (Sweden)

    Adelaida Cristina HONTUŞ

    2012-01-01

    Full Text Available Tourism in rural areas, complementary to other forms of tourism, contribute to its support, giving them the necessary conditions to transform tourism travel holiday circuit. This area of the county, village Polovragi can and should become a tourist area of residence, a holiday destination for spending the whole year, because it responds not only motivation and knowledge of cultural tourism, but also other modern requirements: that the party free time in nature, which in fact seen in other countries. Along with other places in the county, Polovragi keeps the traditions and craftsmanship of Gorj, tourists can visit the workshops of craftsmen here or participate in folk events such as Fair or Fair Nedeia Polovragi year (from July 20, attracting a large number of tourists in Oltenia. Therefore, the tourist offer of settlement may include a folk product.

  17. Contemporary trends in the hotel industry development

    Directory of Open Access Journals (Sweden)

    Barjaktarović Dragan

    2016-01-01

    Full Text Available International tourism has a leading position in the world's economy at the end of the 20th century and at the beginning of the 21st century. The number of participants in international tourism is near one billion tourists. Tourism FX income is above USD 1.260 billion, globally. More than 2/3 of total tourism turn over is provided by hospitality and restaurants business, which is the best indicator of relevance of those industries, for further development of total economic development and the tourism. Projections of different relevant world's institutions go in direction that tourism will have dynamic developing trend which will provide its' stronger position in the world's industry development. In accordance with UNWTO's estimations, number of foreign tourists will increase up to 1.8 million and FX tourist income is expected to reach USD 2.000 billion at the end of 2030. In order to meet the sophisticated requests of the modern tourists and provide an answer to contemporary market trends, hotel industry, as the base part of tourism, will respond with the new qualitative, technology based facilities and services.

  18. The Evolution of the Number of Tourists accommodated in Arad

    Directory of Open Access Journals (Sweden)

    Sergiu Rusu

    2014-12-01

    Full Text Available The paper analyses the evolution of the number of tourists accommodated in Arad between January 2006 and September 2009. For this purpose we have used the statistics data from the official sites. As variables we chose: X – independent variable - Total tourist arrival and accommodated in Arad, Y - dependent variable - Tourists staying in hotels.

  19. THE EFFECT OF SERVICE QUALITY IN INTERNATIONAL AIRPORT I GUSTI NGURAH RAI ON SATISFACTION, IMAGE, AND TOURISTS LOYALTY WHO VISITED BALI

    Directory of Open Access Journals (Sweden)

    Saroha Manulang

    2016-03-01

    Full Text Available Airport are the first and the last contact point for tourists when they arrive at their holiday destination. Therefore, the airport facilities are a source of first impression that effect the quality expectations of the tourists on holiday activities. Bali as a world class tourism destination to develop and renovate the Ngurah Rai International Airport in order to improve quality of service in order to give higher satisfaction for tourists visiting Bali. Based on this study aims to determine (1 the effect of quality of service to tourists' satisfaction and the image of Bali tourism; (2 the effect of the image of tourism and the quality of service to the loyalty of tourists visiting Bali; (3 the effect of the satisfaction of tourists to the tourism image and loyalty of tourists visiting Bali; (4 the effect of indirect tourism image of the traveler loyalty through satisfaction of tourists; (5 service quality indirectly traveler loyalty through tourism image; and (6 to determine the rating opinion on the quality of service Bali's Ngurah Rai International Airport. Population of this research was all foreign tourists visiting Bali through Ngurah Rai Airport at the time of the research. The research samples included 348 respondents were chosen with nonprobability sampling. accidental sampling technique. Data collected through questionnaires, interviews and observations. The collected data were analyzed with SERVQUAL, Importance Performance Analysis (IPA, and Structural Equation Modelling (SEM for hypothesis testing. The results showed (1 the quality of service Bali's Ngurah Rai International Airport is a positive effect on tourist satisfaction and the image of Bali tourism; (2 the image of tourism and service quality Bali's Ngurah Rai International Airport is a positive effect on loyalty rating; (3 The traveler satisfaction positive effect on tourism image and loyalty of tourists visiting Bali; (4 Tourism image positive effect on loyalty through

  20. DIRECTION OF INVESTMENTS AND SOURCES OF FUNDING ON HOTEL MARKET IN POLAND

    Directory of Open Access Journals (Sweden)

    Anna Semmerling

    2016-06-01

    Full Text Available Hotel market in Poland is related to trends on touristic market. This sector is developing dynamically, in Poland as in the whole world. In the years 2001-2014 numbers of hotels in Poland increased double. Most of new hotels are 4 and 5 stars. Important for new objects is building conference centres and SPA, which makes touristic season longer. Main source of finances hotel investments in Poland are own sources and EU funds. Crucial importance is the franchise. Forecasts for hotel market are really great. Till 2017 the count of tourists, who take advantage of hotels, should still increase.

  1. Shangri-La Hotel: Arsitektur Ikonik

    OpenAIRE

    Widhianto, Muhammad Adib

    2014-01-01

    Along with the economic growth of Medan, the hotel occupancy rate in the city field also increased. Occupancy rate of hotels in Medan in 2010 increased by 51.19% to 53.81% in 2011. At this time of international hotels have invested and set up a hotel in Indonesia. Hotel - The hotel stands with typical and individual identity of any hotel is a marker of identity as well as a differentiator from other hotels. Shangri-La Hotels and Resorts, based in Hong Kong now owns and manages ...

  2. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    In November 2005, Minzu Hotel established its own magazine, The Landscape of Business, after its full renovation. The establishment of the magazine indicated that as a first class business hotel, Minzu Hotel is seeking not only perfection in hardware but also excellence in software and business culture. Minzu Hotel has upheld the tradition of being an upscale business hotel since its inception,

  3. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Jing Guang New World Hotel To Be Re-branded As New World Hotel Beijing Managed by New World Hotel Management Ltd.,Jing Guang New World Hotel will be re-branded to New World Hotel Beijing this summer.To reinforce the corporate promotional campaign of"A New

  4. Hotels Continue to Target China

    Institute of Scientific and Technical Information of China (English)

    LU JIAMIN

    2006-01-01

    @@ Within the global hotel industry, China is the buzzword on everybody's lips.From April 26th to 28th,senior executives of leading international hotel brands and China hoteliers gathered in Shanghai to attend the 2nd China Hotel Investment Summit. The event attracted a record number of over 450international and local delegates from over 20 countries.

  5. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    Red Wall Garden Hotel Red Wall Garden Hotel,which opened on July 8,is a new style boutique hotel that mixes the elegant environment of courtyard dwellings with the comfortable living experience of the West.

  6. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Radisson Plaza Xing Guo Hotel Shanghai Ideally located in seven hectares of his- toric gardens in the heart of the consular dis- trict, Radisson Plaza Xing Guo Hotel is con- sidered 'a boutique garden style hotel in downtown Shanghai.'

  7. CLASSIFICATION OF TOURIST SEASON IN COSTAL TOURISM

    Directory of Open Access Journals (Sweden)

    Goran Corluka

    2016-06-01

    Full Text Available Tourism seasonality is the major characteristic of tourism industry, a well know but less understood phenomenon. Seasonal fluctuations of tourism demand are implying numerous negative implications affecting tourist destination, tourist operators and tourist demand. Almost every tourist destination is facing seasonality, but the most pronounced seasonal concentration of tourist activities have costal destinations which attract tourist demand motivated primary by the 3S – sun, sand and sea concept. Seasonality in business operation is the most challenging in tourist companies with a large share of fixed capacity, as the hotel accommodating sector. Former research of causes of seasonality, implications of seasonality and potential strategies to combat seasonality had methodological flaw. Tourism product, as a product with seasonal characteristic, requires analysis of performance by season. The objective of this paper is to classify tourist season in coastal tourist destinations regarding hotel occupancy rates. This is the first attempt to empirically classify tourist season. Sample surveys are 218 hotels located in Dalmatia, Croatia. Cluster analysis on hotel occupancy rate date was conducted, whereby the statistical significance between seasons were testes by Friedman test and the statistical significance between destinations were tested by F-test and ANOVA. Further, factor analysis was conducted to test the achieved results. Regarding the research result tourist season can be divided into three seasons: low, medium and high. Low season as the longest consisting of five months: January, February, March, November and December, middle season as the shortest consisting of three months: April, May and October and high season consisting of four months: June, July, August and September. Research findings are a significant contribution to tourism theory and practice.

  8. Internationalization and Hotel Performance

    DEFF Research Database (Denmark)

    Assaf, Albert G.; Josiassen, Alexander; Oh, Haemon

    2016-01-01

    Few industries are as inherently international as the hotel industry. This article sets out to investigate the impact of internationalization on performance in the hotel industry. Building on the theory of organizational learning the authors test several hypotheses regarding the shape...... on hotel performance, moderated by cultural distance, regulations and restrictions and the level of development congruence. The authors discuss the implications of these findings for practice and provide directions for future research....

  9. THE PROMOTION OF CULTURAL TOURISM ON THE LEVEL OF BELGRADE AS A TOURIST DESTINATION

    Directory of Open Access Journals (Sweden)

    Radomir Stojanovic

    2010-12-01

    Full Text Available Cultural contents are among the most important elements of the overall cultural offer of big city destinations.The importance of cultural tourism promotion is especially significant in big cities, in their endeavors to create an image of authentic destination and in a psychological differentiation compared to competitive city destinations. Namely, cultural and natural attractions are the ones by which some city, as a destination, differs from the others, while some other factors of tourist offer (for instance, receptive factors, especially hotels within international hotel chains offer uniform and standardized services in all destinations

  10. An Empirical Study on Environmental Performances of Tourists' Hotels in the World Heritage Site:Case of Zhangjiajie%遗产旅游地酒店企业环境行为研究

    Institute of Scientific and Technical Information of China (English)

    王凯; 黎梦娜; 葛全胜

    2012-01-01

    An analysis of corporation environmental behavior from a microcosmic perspective so as to identify the key factors affecting corporations' environmental performances makes a significant contribution to seeking the optimum solution for the improvement of the corporations' environmental behavior, and to working out a set of effective environmental policies for the government. This study wag designed as an exploratory survey research in order to assess the environmental performances of tourist hotels in Wulingyuan Scenic Area in Zhangjiajie City, Hunan Province, China, which is listed in the "World Natural Heritage" by UNESCO in 1992. It included the analyses of 33 environmental performance indicators and 6 categories, and a hypothesis on the performance differences among the surveyed accommodations of varied groups. Findings show that the group mean average for the 6 categories are 1.91,2.04,1.77,1.95, 1.62 and 1. 45; tourist hotels have low performance on environmental managerial knowledge, communication for environmental awareness and water efficiency/conservation; there are significant differences among the accommodation groups on only 12 performance indicators, which just provide partial support for the hypothesis. Lastly, some countermeasures and suggestions such as to strengthen responsibility consciousness, to promote the transformation of operation mode, and to reinforce the control and guidance, are put forward for the improvement of the hotels' environmental performances.%从微观动力学角度对企业的环境行为进行分析,从而识别影响企业改善环境行为的关键因素,对寻求促进企业改善环境行为的最优方式,并为政府制定有效的环境政策有着积极和迫切的意义.以世界自然遗产武陵源所在地张家界市的酒店企业为研究标耙,基于对不同类型酒店环境行为存在差异性的假设,采用33个环境行为测量指标,从酒店建筑和景观设计、能源管

  11. How to make the customers satisfy the hotel

    Institute of Scientific and Technical Information of China (English)

    Yang Li

    2015-01-01

    with the rapid development of Cardiff economy as wel as the tourism industry, the city's hotels have almost 9,000 available bed spaces in total, more and more businesses men and tourist rush into Cardiff, it brings a lot of opportunities to the local hotel industry. So the designed hotel should also try their best to attract more customers for more profit.

  12. Aggregation, Heterogeneous Autoregression and Volatility of Daily International Tourist Arrivals and Exchange Rates

    NARCIS (Netherlands)

    C-L. Chang (Chia-Lin); M.J. McAleer (Michael)

    2010-01-01

    textabstractTourism is a major source of service receipts for many countries, including Taiwan. The two leading tourism countries for Taiwan, comprising a high proportion of world tourist arrivals to Taiwan, are Japan and USA, which are sources of short and long haul tourism, respectively. As it is

  13. 旅游淡旺季酒店住宿接待能力的余缺反差评析%SDC Analysis on Hotel Lodgings Reception Ability during High and Low Tourist Seasons

    Institute of Scientific and Technical Information of China (English)

    郭庆广

    2011-01-01

    酒店接待能力是住宿、餐饮、会务、娱乐等接待能力的综合体现。其中,住宿接待能力不仅是酒店的核心接待能力,而且是旅游城市接待游客能力(包括客运、食宿、引领、置景及商贸等接待能力)的关键接待能力。目前,国内外旅游产业长期未解决的一个普遍性问题就是旅游淡旺季酒店住宿接待能力的余缺反差逐渐拉大并导致酒店业经济效益不断下滑的问题。解决该问题的关键任务一是创建评价问题严重性的理论依据,即建立评价旅游季节酒店住宿接待能力之利用效果的统计指标体系和旅游淡旺季酒店住宿接待能力之余缺反差程度的可容忍性评价标准;二是对引发严重问题的主要原因进行深刻分析。%Hotel reception capacity is the comprehensive embodiment of the ability about accommodation, catering, conference, entertainment and so on. Among these, the accommodation capacity is not only the core of the hotel reception, but also the key reception ability of the tourism cities (including passenger transport, accommodation, accommodation and food, guide, make scenery and business reception abilities). At present, a common unsolved problem in domestic and international tourism industry is that the SDC is gradually widening in low and peak seasons hotel accommodation capacity. And it also leading to the hotel declining economic efficiency problems. One of the key tasks to solve the problem is to establish the system of statistical indicators in order to evaluate the utilization the ability of the reception in low and peak seasons. The limits of tolerance evaluation criteria of the SDC in hotel accommodation ability in the low and peak seasons is also belongs to the key problem. The other key task is to profound the analyses of raised above the main cause of the problem.

  14. The role of tourist destination in international students’ choice of academic center: the case of erasmus programme in the Canary Islands

    OpenAIRE

    Francisco J. García\\u2011Rodríguez; Javier Mendoza Jiménez

    2015-01-01

    The study measures the importance of the university and the tourist destination factors in the international students´ choice of placement for their studies and their further satisfaction. Using a sample from the Erasmus Exchange Programme in the Canary Islands, one of the main European tourist destinations, the results show the potential that academic tourism could have for the host destination and in particular, the importance of the attraction factors linked to the destination rather than ...

  15. Problematics of hotels promotion and analysis of specific hotel

    OpenAIRE

    Juríčková, Kristína

    2016-01-01

    Diploma thesis deals with the problematics of promotion in the hotel industry. After defining theoretical knowledge, it is demonstrated on specific practical example, the internationally known hotel in Prague. The practical part includes an analysis of the actual promotion of the selected hotel, where the emphasis is put primarily on communication on social networks. Subsequently, this promotion is compared to competing hotel. At the end, on the basis of the conclusions, there are presented r...

  16. HOTEL FRANCHISING IN RUSSIA IN THE LIGHT OF THE DOMESTIC TOURISM DEVELOPMENT

    Directory of Open Access Journals (Sweden)

    M. S. Shakhova

    2016-01-01

    Full Text Available This article discusses future prospects of franchising development of hotel chains in Russia. The relevance is due to the strong growth of domestic tourism in recent years. So, it becomes necessary to increase the number of hotels and rise the quality of tourist services.Goal/objectives. The purpose of this article is to identify the advantages of franchising for the development of hotel chains. To achieve this goal, the author has posed and solved the following tasks: analyze the current situation on the hotel market of Russia, tendencies of its development, uncovered potential hotel franchise for the successful development of domestic tourism in Russia.Methodology. The theoretical basis of this article leans on the work of Russian researchers, in the hotel industry, analyst reports made by consulting companies. Also the author takes into account experience of real participants of this business. As a methodological basis of this article, the author used: analysis, synthesis, analogy, comparison, induction and deduction.Results. Franchising is one of the most eff ective ways of of hotel business development today, which, unfortunately, has not yet received wide distribution in Russia.Conclusions/significance. The development of domestic tourism in every country requires a stable growth in the amount of hotels and an improvement of tourism services quality.Current world practice proves that hotel franchising could help to reach this target. In spite of novelty of franchising in Russian industry, this tool has already successfully used in major international hotel chains in several Russian regions. And today Russian hotel chains more and more approve the benefits of franchising development. However, the its development is slow due to the unfavorable business climate in Russia.

  17. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    Hilton Beijing Capital Airport Hotel Hilton Hotels,the brand that invented the airport hotel concept,again sets a new standard with the opening of the first-ever luxury airport hotel in China. The grand opening of the Hilton Beijing

  18. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Gloria Hotels & Resorts The second Miss Gloria Ambassador Competition, organized by Gloria Hotels and Resorts, the rapidly expanding regional hotel group in China, was recently held at Gloria Plaza Hotel Suzhou. The competition has also gained great support from South Pearl Jewelry, Suzhou

  19. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Embassy of Australia’s Trade Commissioner Visits Argyle Boutique Hotel Jane Wallis, Trade Commissioner of the Australian Embassy in China, attended the opening ceremony of the Argyle Boutique Hotel on the coast of Jinzhou,Liaoning Province. The hotel is the first marine-style boutique hotel in northeast China.

  20. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    The Legendale Hotel Beijing The Legendale Hotel Beijing has of-ficially opened its doors.Set to become an instant sensation, the platinum five-star hotel is the epitome of European elegance and luxury.Occupying a prime position in the heartof town, the 390-room hotel is ideally locat-ed to make the most of both old and new

  1. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    The Legendale Hotel Beijing Louka Katseli,Greek Economy Minister(left)arrived at the Legendale Hotel Beijing during a visit to the Chinese capital.Evan Pavlakis(right),General Manager of the Legendale Hotel Beijing,warmly welcomed her in the hotel lobby.

  2. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    Traders Hotel,Beijing MichaelLiu was recently appointed as General Manager of Traders Hotel,Beijing.Liu will lead the hotel team in ensuring that guests have a comfortable stay complemented with excellent services.Prior to moving to Traders Hotel

  3. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Beijing Soluxe Courtyard Hotel-Debut in Late June The best choice for experiencing traditional oriental culture and Chines folk custom! Beijing Soluxe Courtyard Hotel (BSCH) is managed by Soluxe Hotel Management Group. Of all the hotels featuring courtyard-house culture in Beijing, BSCH distinguishes itself as the largest and oldest one. Built

  4. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    China World Hotel Michael Liu, Deputy General Manager of China World Hotel graciously accepts a trophy after China World Hotel was honored with the Forbidden City Cup for Best Hotel in Beijing by Beijing Tourism Administration for the fourth consecutive year.

  5. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Tiantan Hotel Wang Ping has been named as assistant general manager of Tiantan Hotel. With a Master's degree, Wang has more than 20 years of experience in hotel management, having served as department manager, assistant general manager and vice general manager in various hospitality establishments. Wang published an article on hotel management and mar-

  6. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    Minzu Hotel As a high-end business hotel, Minzu Hotel makes every effort to offer a casual and convenient business experience for every guest. Starting April 1, 2010, Minzu Hotel began providing free wireless Internet access services for its distinguished guests.

  7. TRAINING AND DEVELOPMENT STANDARDS FOR FRONT OFFICE EMPLOYEES IN MODERN HOTEL INDUSTRY

    OpenAIRE

    Ivica Batinić

    2014-01-01

    Specific requirements of modern consumer-tourists, competition, new sciences and technology have led to the emergence of new products and services in a modern hotel business as well as prescription of training and development standards for employees and managers in the hotel groups and independent hotels of higher rank. Every serious hotel, in order to survive on the tourist market, must have a separate program (standard) of training and development for employees...

  8. Renewable energy for sustainable tourism: assessment of Macedonian hotels

    OpenAIRE

    Biljana PETREVSKA; Cingoski, Vlatko

    2015-01-01

    Hotels consume substantial quantity of energy, water and other non-durable products, thus provoking significant environmental impacts. On the other hand, they rely on clean nature and unpolluted environment as a core value for hotel industry. Tourists more often abandon tourism destinations in poor environmental condition and trace for hotels with eco label, eco certificate and certificate for energy efficiency. Consequently, hotel industry is becoming increasingly environmentally responsible...

  9. ENVIRONMENTAL MANAGEMENT AT STAR RATED HOTEL IN BALI

    OpenAIRE

    Jaya Pramono; I Ketut Budi Susrusa; Agung Suryawan Wiranatha

    2014-01-01

    The outcomes of tourism in relation to the environmental sustainability is to preserve nature, environment, and resources availablity. Therefore, the obligation to maintain sustainability of environmental are become a top agenda for the managers of the star-rated hotels. In line with this spirit the high growth of hotel and tourist arrival in Bali correlated with the high of resources use to meet the demand of hotel guests, it will affect to the environment of hotel and the environmental of B...

  10. Can Macedonian Hotels Be Green: The Evidence of Hotel "Flamingo" - Gevgelija, Macedonia

    OpenAIRE

    Biljana PETREVSKA; Cingoski, Vlatko

    2016-01-01

    Contemporary tourists are fully aware of numerous environmental concerns the tourism development is facing with, so they have shifted their accommodation preferences towards eco-friendly hotel establishments. They prefer green products and are willing to pay for “green” services. They expect an environmentally responsible hotel to meet their environmental needs and expectations. This provokes a profound modification in the hotel industry which has steadily recognized the necessity for becomin...

  11. Capturing the Actual Perceived Image of International Urban Tourist During Visitation In Kuala Lumpur

    OpenAIRE

    Syed Muhammad Rafy Syed Jaafar; Hairul Nizam Ismail

    2015-01-01

    Destination image in Tourism Business District (TBD) especially in designated urban area often fail to capture real tourism image due to the nature that it was pre-conceive and portray from the view of supply side (or authorities and marketer). In other word, inaccurate image have been promoted from the view of supply-side rather than from demand-side (tourist). From the view of demand side, it was known in the existing literature that most of the tourism image studies focusing on measuring t...

  12. Tourist criminality

    OpenAIRE

    Jakovlev, Zlatko; Koteski, Cane; Dimitrov, Nikola

    2015-01-01

    In this book expert processed chapters on the development of tourism, the conditions for the development of tourism, the definition of tourism, positive and negative effects of tourism, the necessity of defining tourism criminality and its component elements, narrower and wider tourist criminality , theories of crime, the structure of tourism crime, property crime in tourism, forest fires, sexual offenses, other tourist crimes stakeholders of tourism offenses, victims of tourist crime prevent...

  13. THE ECOLOGICAL MOTIVATION OF TOURISTS AS A DETERMINANT OF THE TOURISTS’ LOYALTY

    Directory of Open Access Journals (Sweden)

    Majda Bastič

    2011-02-01

    Full Text Available Despite the significant impact of environment on the attractiveness of tourist destination, environmental stewardship is not always the top priority in the hotel industry as one of the most energy-intensive sectors of the tourism industry which contributes to the increasing quantity of air pollutants. Therefore, this study investigates the impact of ecological pull motives and service quality on the tourists’ loyalty to eco-hotels. The tourists spent their holidays in Austrian hotels with ecolabel and in Slovenian hotels were targeted and a total of 611 tourists participated in the study. The study reveals that the perceived service quality and ecobehaviour of hotel staff are the main determinants of the tourists’ loyalty. The comparison analysis between Austrian and Slovenian hotels indicates that the guests of Austrian hotels with ecolabel are more loyal and ecologically motivated than guests of Slovenian hotels without ecolabel.

  14. MACEDONIAN TOURIST PRODUCT: CURRENT STATUS AND PERSPECTIVES

    Directory of Open Access Journals (Sweden)

    Violeta Milenkovska

    2015-12-01

    Full Text Available The main aim of this paper is about Macedonian tourist offer. Many countries have developed their own tourist product in direction to attract more tourist in destination. They work intensively to rebuild attractive factors, to improve communications and increase quality accommodation facilities. The quality tourist product has strong influence of the destination attracting a lot of foreign tourist In 2008, Macedonian government put tourism product as a main focus in its policy. The government make a essential document Strategy for development of Tourism in Macedonia from 2009–2013. The results of that document give some actions how to be improve Macedonian tourist product. Upon the preparation of the strategy for the development of tourism, the tourist economy with its experience was not actively involved. Because of that, strategy was not implemented completely. This paper presents an action research conducted on a sample of 65 tourist stockholders (travel agencies and hotels in Macedonia in 2013. This study analyze Macedonian tourist offer. What is done and what should be done in the future in name what other countries have undertaken regarding the aspect of promotion of their tourist product, concerning promotion of their tourist destination and what Macedonia has undertaken and should undertake regarding that aspect.

  15. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Langham Hotels Upgrade The Langham Hotel has received several accolades and awards recently, including being named in"Travel+ Leisure’s 500 Best Hotels in the World"and ranking among the list of"Travel+ Leisure’s 50 Best Hotels in Asia."Langham Hotels is a dynamic,modem hospitality management company which operates a number of luxury hotels and serviced apartment properties in prime loca- tions within Hong Kong and overseas. The hotel has invested$2.2 million in renovating hotel rooms.The renovation project is led by Andy Tait,a designer from the professional designing company LRF Design,with the first phase of renovationt to be finished by this October.

  16. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Minzu Hotel The Tianxia Yipin Restaurant offers royal cuisine in the Minzu Hotel. Decorated with colorful drawings, the restaurant is quiet, elegant,comfortable and full of oriental charm. The finest ingredients are used and cooked carefully

  17. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Minzu Hotel As the New Year approaches, Chinese restaurants at Minzu Hotel will present a Chinese New Year family feast with special gourmet options for your imperial New Year dinner. Tian Xia Yi Pin Restaurant

  18. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Minzu Hotel Thanksgiving Night Buffet Dinner The Thanksgiving Night at the Minzu Hotel cannot be missed. On November 27, our Thanksgiving Night buffet dinner will be held at the hotel’s Coffee Mill restaurant. A variety of

  19. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    The Great Wall Sheraton Hotel Beijing On Valentine's Day, the Great Wall Sheraton Hotel Beijing will provide an ideal setting for romance to blossom. Let the pleasure begin with a lovely Be My Valentine

  20. TURİSTLERİN EĞİTİM DURUMU VE CİNSİYETLERİNİN OTEL SEÇİMİNE ETKİSİ: İZMİR’DE BİR ARAŞTIRMA (EFFECTS OF EDUCATIONAL STATUS AND GENDER OF TOURISTS ON THE CHOICE OF HOTEL: A RESEARCH IN İZMİR

    Directory of Open Access Journals (Sweden)

    Yılmaz AKGÜNDÜZ

    2012-10-01

    Full Text Available The purpose of this study is to determine factors affecting the choice of hotel of persons traveling for tourism purposes. The study also aims to identify the differences in factors which have an impact on the choice of hotels depending on individuals’ gender and educational background. To achieve this aim, the scale which was developed by Sohrabi et al. was translated into Turkish and conducted as a pilot study in Kuşadası before being applied to the randomly selected 166 participants living in İzmir. Preliminary construct validity of hotel selection factors was tested using exploratory factor analysis. After the main study hotel selection factors were determined as; service quality, price, and cleanliness of room, location of the hotel and climatic conditions, hotel’s environment and network services. Internal consistency, as assessed by Cronbach's alpha, for each of the content areas within each of five hotel selection factors was found to be adequate to demonstrate reliability. As a result of the factorial MANOVA test, price and service quality was found to be more important than cleanliness of rooms, climatic conditions, hotel’s environment and network services. In addition, it is identified that people having graduate education degree give more importance to service quality, women to cleanliness of rooms and men having undergraduate degree to price in their hotel selection.

  1. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Minzu Hotel The Minzu Hotel hosted a pointing activity at the Bingzhongbu Third Kindergarten on July 30. Children from the kindergarten painted pictures of "what the Olympics meant to them. The teachers selected 100 excellent paintings, which were presented as gifts to hotel guests.

  2. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    The Radisson SAS Hotel Beijing The Radisson SAS Hotel Beijing recently welcomed Danish Band Dodo and the Dodos. As a favorite 'home away from home' for Scandinavian visitors during their stay in Beijing, the Radisson SAS Hotel has also been playing an a

  3. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Luxury Hotel in Manila Kingdom Hotel Investments (KHI), the leading hotel and resort investment company chaired by Saudi Prince Alwaleed bin Talal Abdulaziz Alsaud, is pleased to announce the acquisition of 7,377 square meters of prime freehold land on M

  4. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Minzu Hotel Minzu Hotel,built exclusively for the 10th anniversary of the founding of the People’s Republic of China in 1959,has now become a high-end business hotel with 516 rooms and restaurants with various

  5. Hotel Infomation

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Raffles Beijing Hotel Fan Bingbing, a rising Chinese movie star, is welcomed by Peter Lloyd Wynne, General Manager of Raffles Beijing Hotel, at the Celine 2006-07 fashion show at the hotel in July. Holiday Inn Downtown Shanghai This August, our experienced executive chef Lisa prepares the most creative and delicious

  6. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Shangri-La Hotel, Beijing Shangri-La Hotel, Beijing is one year older on August 22. The hotel lets its hair down this year with a generous "ageist" discount for anyone celebrating a birthday from Monday to Friday on August 1-31. Visit Cafe Cha on your big day

  7. Emergency Preparedness for Disasters and Crises in the Hotel Industry

    Directory of Open Access Journals (Sweden)

    Ahmad Rasmi AlBattat

    2013-09-01

    Full Text Available Safety and security are the most important issues to tourist while traveling and the first aspect they consider is to be protected from hazards. Emergency planning and preparedness for a crisis are the most significant components of dealing with disasters. Hospitality practitioners noticed a rising number of natural and man-made crises that harm the hospitality industry, regarding its vulnerability to crisis and internal and external hazards. By using secondary data, this study aims to shed some light on this issue, contributing to knowledge and awareness on emergency preparedness for the hospitality industry. Moreover, the study aims to explain the management’s commitment to adopt, develop, and update emergency plans. The results of this study explain that tourism as an international mobile industry must respond to internal and external hazards such as disease movement and terrorist attacks. Marketing safety is important to promote hotels and tourist destinations to the guests and holiday advisors. Hotels have a long history of being a soft target for terrorist attacks, as can be seen in several accidents that have shaken the hotel industry in the past few decades. Hotels invest a lot to install protective techniques, but terrorists are becoming more organized. Practitioners propose disaster management frameworks using several measurements. Recovery from crisis and learning help business retention that minimizes negative impacts and prevent losses. Finally, evaluation and feedback are very important to overcome the hazards and return to normal, as well as adopting new ideas to deal with emergencies. Single- and double-loop organizational learning should benefit proactive preparedness.

  8. INVESTMENT EFFICIENCY IN NEW HOTEL BUILDINGS IN CROATIA

    Directory of Open Access Journals (Sweden)

    Eddy Rot

    2012-12-01

    Full Text Available Abandonment of mass tourism in the late 80-ies of 20th century and attitude of humane tourism oriented to the needs and requirements of individuals, it is characterized by changes in the design and architectural design of hotel facilities. Features and functionality of hotel facilities are affected by trends in tourism demand. Tourism gets new features, which hotel companies must adapt. Individualism, humanism and hedonism are the guidelines that accompany the tourist industry in the 21st century. They determine the new considerations shaping and arranging hotel facilities, and the need for transformation of the hotel buildings designed for mass tourism in facilities for contemporary tourist who is aware of his needs, desires and aspirations. These trends should be monitored and the hotel industry in Croatia. The last decade marked by investments in reconstruction and modernization of existing hotel facilities, but investment in new hotel facilities are still minor. The reason for this is the fact that the hotel industry is low profitable activity, but also in the unfinished privatization, lack of domestic financial capital and the lack of attractiveness of the Croatia to attract foreign capital which would allow meaningful construction of new and rehabilitation of existing hotel facilities in line with trends in the tourism market. This paper critically examines the state of the hotel industry in the Republic of Croatia and its competitiveness in Europe, and it presents the results of research on the effectiveness of building a fictional hotel in Croatia, with a comparative analysis with European hotels.

  9. The Characteristics and triggering Factors of the October 2013 Obudu International Tourist Centre catastrophic Landslide South-East Nigeria

    Science.gov (United States)

    Fukuoka, Hiroshi; Igwe, Ogbonnaya

    2015-04-01

    The October 2013 catastrophic landslides at the Obudu international tourist zone south-east Nigeria destroyed resources worth several millions of dollars and trapped international tourist who were later rescued by a helicopter. Intense rainfall caused several slope failures on the steep slopes of the hills. These landslides occurred after several days of heavy rain (> 600 mm) and were the first reported slope failures in this region. The failures were on a predominantly metamorphic terrain and only on slopes adjacent to the main road. They occurred as slides, not debris flow, but produced a wide range of casualties. The failures were of residual materials (about 1 m thick) obtained from weathering of schist. One of the landslides involved the movement of about 70,000 m3 debris for 8.6 m with depth of slip surface of 6 m. Another, which produced the most fatality initiated on a slope greater than 40o and displaced about 77, 000 m3. It had a runout length of 60 m, width of 98 m, depth to slip surface of 8 m and depositional area of about 2,500 m2. Had the opposite slope bounding the other side of the road not hindered the movement of debris, the runout distance could have been larger. The research found that all the landslides occurred on slope-portions composed of schist rather than gneiss or granite. Slip surfaces developed within the regolith and the shear zone was characterized by the presence of silty materials supported by clayey matrix. Field observations indicated that the failures generally developed as localized translational slides within the semi-consolidated, cohesive soil units (with high plasticity and low strength) within the upper to middle weathered zone of the schist. The increase in pore pressure arising from elevated water table during rainfall created instability by weakening the shear strength along the failure plane. However, differences in permeability favored the formation of perched water table which eventually triggered sliding.

  10. Potential of energy savings in the hotel sector in Jordan

    Energy Technology Data Exchange (ETDEWEB)

    Ali, Yahya [Department of Humanities and Social Sciences, Faculty of Arts, Hashemite University, Zarqa 13115 (Jordan); Mustafa, Mairna [Department of Sustainable Tourism, Queen Rania' s Institute of Tourism and Heritage, Hashemite University, Zarqa 13115 (Jordan); Al-Mashaqbah, Shireen [International Office, Hashemite University, Zarqa 13115 (Jordan); Mashal, Kholoud [Department of Land Management and Environment, Faculty of Natural Resources and Environment, Hashemite University, Zarqa 13115 (Jordan); Mohsen, Mousa [Department of Mechanical Engineering, Faculty of Engineering, Hashemite University, Zarqa 13115 (Jordan)

    2008-11-15

    This paper presents some insights into Jordan's energy consumption in the tourist accommodation sector. The results of a recent survey on environmental performance in the tourist accommodation sector in Jordan were used to evaluate energy conservation in hotels. A survey was designed and distributed to hotels' managers and departments' supervisors in order to understand the environmental performance in the tourist accommodation sector in Jordan during the period 10-17 August 2006. Also some field visits were conducted to fully understand hotels interaction regarding the environment, in addition to help interpreting the results of the survey. The study is limited to all classified hotels in Jordan. It was found that lighting hotels' main building and outside areas, and air conditioning consume more electricity compared to other departments. The results show that few classified hotels already installed energy saving equipments, though, it was noticed that managers of one star hotels were not really willing to make such changes in their hotels, on the other hand, other classified hotels (2-5 star hotels) have shown a high willingness to make changes in their hotels to reduce the consumption of different types of energy. Hotel's classification played a significant role in explaining variations in most of the results, particularly when it comes to long-term investments to reduce energy consumption by using energy efficient appliances. Five and four star hotels were the most hotels willing to use energy efficient appliances to reduce energy consumption. The study suggested some strategies to help reduce the negative impacts of high energy consumption in hotels. These strategies include better insulation, and enhanced insulation for the hot water reticulation system. Moreover, enhancing and increasing the level of awareness among all hoteliers through a directed and well-designed campaign. Also offer interest free loans; and activate precise

  11. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Goria Plaza Hotel Beijing Gloria Plaza Hotel Beijing was recently awarded the Most Creative Hotel Food & Beverage Service of 2007 MICE Creative Board by MICE Magazine,published by EE-Media.The Group Executive Chef (Western Cuisine) of Gloria Hotels & Resorts,Farouq Abdullah (right),received the award at a celebration dinner.Farouq,originally from Malaysia,obtained abundant experience as an executive chef in various four and five star hotels in Australia,USA,Canada,Europe and most of the South East Asian countries.

  12. Trends driving the hotel industry global evolution. Case of Romania

    Directory of Open Access Journals (Sweden)

    Codruţa-Adina BĂLTESCU

    2015-06-01

    Full Text Available The tourism field is well known for the dynamic of changes over recent years. We witness the continous growth of the number of tourists, the increase of consumers demands, the development of new markets and the changes determined by information technologies implementation and adaptations and innovations supported at the level of tourism business. Being a defining component in the tourism industry, the hotel field is individualized through specific evolutions and significant adjustments in relation to the general rate of changes and development trends recorded. In this framework, through this article, the author aims to assess which are the most relevant changes recorded in the Romanian hotel industry and the degree in which this specific activity field follow the trend of changes recorded at international level.

  13. Possibilities of financial support to small and medium hotel companies in Serbie

    OpenAIRE

    Barjaktarovic, Dragoljub; Barjaktarovic, Lidija

    2010-01-01

    Small and medium hotel companies in the majority of developed tourist countries have dominant role in hotel industry. The same situation is with Serbia. An important precondition for successful business of a hotel is accepting and applying basic pillars of marketing concept i.e. satisfying needs and expectations of guests in order to achieve profit. Small hotel companies have specific problems in their daily business. Top priority in management and surviving of hotels is cash, because fixed c...

  14. POSSIBILITIES OF FINANCIAL SUPPORT TO SMALL AND MEDIUM HOTEL COMPANIES IN SERBIA

    OpenAIRE

    Dragoljub Barjaktarovic; Lidija Barjaktarovic

    2010-01-01

    Abstract:Small and medium hotel companies in the majority of developed tourist countries have dominant role in hotel industry. The same situation is with Serbia. An important precondition for successful business of a hotel is accepting and applying basic pillars of marketing concept i.e. satisfying needs and expectations of guests inorder to achieve profit. Small hotel companies have specific problems in their daily business. Top priority in management and surviving of hotels is cash, because...

  15. EXPLORING TOURIST SPOTS FOR PROMOTING INVESTMENTS IN TOURISM INDUSTRY OF BANGLADESH

    Directory of Open Access Journals (Sweden)

    Mohammad SHAMSUDDOHA

    2008-06-01

    Full Text Available Out of different problems, the researcher has concentrated his focus on the institutional frameworks and different potential tourist spot for profitable tourism sector in Bangladesh. It is due to low literacy rate of general people, they cannot communicate with the domestic and foreign tourists significantly. So, the tourists felt discourage to visit repeatedly to the tourist spots as they always hunt for new place and new test. The researcher feels that institutional backup is necessary for this industry. Governmental and private owner should come up to invest some of their capital for the sake of tourism development. In some International Hotels, Parjatan Corporation and at private level tourist agencies very limited scope on the training job has been developed. Here, the researcher tried to explore the most promising tourist spots that could be commercially profitable for the poor country like Bangladesh.

  16. PENGGUNAAN SITUS WEB HOTEL DAN “ONLINE TRAVEL AGENCY” SEBAGAI MEDIA PROMOSI DAN PENJUALAN BAGI HOTEL MELATI DI UBUD

    Directory of Open Access Journals (Sweden)

    Pande Putu Indrayana Tirtayasa

    2016-08-01

    Full Text Available The growth of the number of hotel rooms in Ubud has caused increasing business competition among the so called non-star melati hotel.Non-star melati hotel is a category of hotel which is not qualified to be awarded as a star hotel by Indonesian Ministry of Tourism.In response to the competition, the hotels embrace internet as a sales and promotion media by developing hotel websites.Individual tourism trend ignites the emergence of online travel agency websites (OTA which used by tourists to compare and choose hotels thus increasing the importance of internet as a channel for selling and promoting hotel products.The purposes of this research are to identify motivation, perception, advantages and disadvantages of hotel website and OTA by non-star melati hotel operator’s perspective.Theories used are motivation, perception, and SWOT theory. Data was analyzed with descriptive qualitative method.Results show that hotel website and OTA have its own advantages and disadvantages. Motivation in using hotel website and OTA are very high.Perception in using hotel website and OTA are very agree. It is advised that hotels need to focus more on using OTA as source of getting guests, but also using hotel website, together as medium for promotion and sales activities.

  17. BUSINESS PERFORMANCE, INVESTMENTS AND COMPETITIVENESS OF ISTRIAN HOTEL INDUSTRY

    National Research Council Canada - National Science Library

    Dijana Pletikosa

    2015-01-01

    .... Contrary to initial expectations this research did not confirm thesis that Istria is highly successful and competitive tourist region. Reasons for that are many, such as seasonality, lack of high class hotels and quality greenfield investments.

  18. Energy Auditing and Efficiency in a Chain Hotel - the Case of Scandic, Jaerva Krog

    Energy Technology Data Exchange (ETDEWEB)

    Simanic, Branko

    2011-07-01

    Energy efficiency and conservation measures in hotels is an area of research at the Dept. of Energy Technology, Royal Inst. of Technology in Stockholm (KTH), Sweden. As a continuation of the research work, this project was focused on a hotel's resource-use performance, considering both internal and external factors that influence their consumption. The work comprised a literature study on energy efficiency and conservation measures in the built environment, focusing on hotel buildings, as well as an analysis of existing building assessment tools. An auditing and monitoring process was applied at one Scandic hotel, Jaerva Krog, which was selected with the support of Scandic management. Another four Scandic hotels were included in this study, using their data on energy/water consumption for the past five years. The tourism industry is one of the world's largest single industries, experiencing rapid expansion in recent decades. The number of international tourist arrivals increased from 441 million in 1990 to 763 million in 2004 (WTO, 2005). The hotel industry forms the largest part of the tourism industry with more than 300 000 hotels worldwide. Hotels offer their lodging capacities with the highest possible comfort and quality, without compromise. High demands on comfort and the level of services offered require an intensive utilization of energy and water. The price of energy has been increasing continuously during the last few years, with electricity increasing 6 % on an annual basis, which has made energy expenses increase rapidly during the past years. Adding high energy costs to concerns about CO{sub 2} emissions, highlights the importance of accurate information for energy management within any hotel facility. A need to decrease energy expenditure demands depending of knowledge relating to hotel facility consumption. The objective of this thesis is to understand energy performance and energy distribution within one typical chain hotel facility, and

  19. Space-Hotel Early Bird - Visions for a Commercial Space Hotel

    Science.gov (United States)

    Amekrane, R.; Holze, C.; Apel, U.

    2002-01-01

    rachid.amekrane@astrium-space.com/Fax: +49 421 539-24801, cholze@zarm.uni-bremen.de/Fax: +49 421 218-7473, The International Space Station was planed for research purposes. In 2001 the first private man, Denis Tito,visited the ISS and the second private man, Mark Shuttleworth is following him. The gate towards the commercial utilization of manned space flight has been pushed open. Space pioneers as Wernher von Braun and Sir Arthur C. Clarke had the dream that one day a space station in earth orbit will host tourists. It is evident that the ISS is not designed to host tourists. Therefore the dream of the pioneers is still open. By asking the question "how should a space station should look like to host tourists?", the German Aerospace Society DGLR e.V. organized a contest under the patronage of Mr. Joerg Feustel-Buechl, the Director of Manned Spaceflight and Microgravity, European Space Agency (ESA) in April 2001. Because the definition and design of living space is the content of architecture the approach was to gather new ideas from young architects in cooperation with space experts. This contest was directed at students of architecture and the task set was to design a hotel for the earth orbit and to accommodate 220 guests. The contest got the name "Early Bird - Visions of a Space Hotel". The results and models of the student's work were shown in an exhibition in Hamburg/Germany, which was open to the public from September 19th till October 20th 2001. During the summer term of 2001 seventeen designs were completed. Having specialists, as volunteers, in the field of space in charge meant that it could be ensured that the designs reflected a certain possibility of being able to be realized. Within this interdisciplinary project both parties learned from each other. The 17 different designs were focused on the expectations and needs of a future space tourist. The designs are for sure not feasible today, but the designs are in that sense realistic that they could be

  20. Analysis of Tourist Accommodation Establishments and Resident/Non-resident Tourist in Romania between 2002 and 2013

    OpenAIRE

    Ilie Margareta; Ilie Constatin

    2014-01-01

    The present paper aims to reveals the result of a graphical analysis made over nights spent in Romania by resident and non-resident tourists between 2002 and 2013 and how this influences the numbers of Romanian hotels and camping locations. The methodology used is graphical analysis considering the evolutions of the above indicators. The researchers found that financial crisis influence the non-resident tourist one year earlier that the resident ones. Also, the influence of the tourist over t...

  1. Inventory analysis and carbon footprint of coastland-hotel services: A Spanish case study.

    Science.gov (United States)

    Puig, Rita; Kiliç, Eylem; Navarro, Alejandra; Albertí, Jaume; Chacón, Lorenzo; Fullana-I-Palmer, Pere

    2017-04-03

    Tourism is a key industry in the Spanish economy. Spain was in the World top three ranking by international tourist arrivals and by income in 2015. The development of the tourism industry is essential to maintain the established economic system. However, if the environmental requirements were not taken into account, the country would face a negative effect on depletion of local environmental resources from which tourism depends. This case study evaluates, through a life cycle perspective, the average carbon footprint of an overnight stay in a Spanish coastland hotel by analyzing 14 two-to-five-stars hotels. Inventory and impact data are analyzed and presented both for resource use and greenhouse gases emissions, with the intention of helping in the environmental decision-making process. The main identified potential hotspots are electricity and fuels consumption (6 to 30kWh/overnight stay and 24 to 127MJ/overnight stay respectively), which are proportional to the number of stars and unoccupancy rate and they produce more than 75% of the impact. It is also revealed that voluntary implementation of environmental monitoring systems (like EMAS regulation) promotes collection of more detailed and accurate data, which helps in a more efficient use of resources. A literature review on LCA and tourism is also discussed. Spanish hotels inventory data presented here for the first time will be useful for tourism related managers (destination managers, policy makers and hotel managers among others) to calculate sustainability key indicators, which can lead to achieve real sustainable-tourism goals. Further data collection will be needed in future projects to gather representative data from more hotels, other accommodation facilities and also other products/services offered by tourist sector in Spain (like transport of tourists, food and beverage, culture-sports & recreation and others).

  2. Analysis of British Tourists’Hotel Property Perception Based on Perceptual Mapping%基于知觉图的旅华英国游客酒店属性感知分析

    Institute of Scientific and Technical Information of China (English)

    张佑印; 顾静

    2015-01-01

    基于市场调查数据,以旅华英国旅游者为研究对象,运用因子分析与知觉图结合的方法,将酒店7个方面属性因素划分为价值和环境两大维度,并对不同特征游客的感知偏好度进行了对比分析。从结果来看,旅华英国游客对自然风光类目的地城市酒店的价值属性偏好较高,而对文化类旅游城市酒店的环境属性偏好较高;女性对酒店的价值及环境属性的重视程度均高于男性;不同年龄段游客对酒店的价值属性呈现出年龄衰减规律,而对环境属性呈现出年龄递增规律;不同职业游客对酒店属性的感知均与家庭收入和旅游动机有较强关系。%Based on a survey on six big international tourisms hot spots city,the paper analyzed the behavior of hotel perception of China inbound British visitors by using factor perceptual mapping.From the factor analysis,the hotel’s seven attribute charac-teristic were divided into value dimension and environmental dimension,and then “Perceptual mapping”was used to analyze the different groups tourists’hotel decision behavior.From the results,it could be seen that the British tourists pay close attention to the hotel value when they travel in the natural scenery destination city,while hotel environment were required a high degree of at-tention when they visit cultural tourism city.The female tourists pay more attention both to hotel value and environmental than male tourists.As to different age groups,the hotel decision showed attenuation law to the tourists’age on the hotel value dimen-sion,and showed positive correlation between hotel requirement and tourist age on the hotel environment dimension.As to differ-ent tourists of different states and occupations,the hotel decision showed positive correlation between both hotel value and envi-ronment dimension to tourists’income and motivation.

  3. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Capital Hotel Mid-Autumn Festival is a time for reunion with family and loved ones. Treat them to a special gift-Capital Hotel moon cakes. This year we present six types of moon cakes, including both traditional favorites and new specialties. Tasty delicacies in fine gift packing, Capital Hotel moon cakes are also an ideal choice for your business associates. For more information or orders, please contact us at 86-10-58159988 ext. 3401/3240.

  4. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    The Westin Beijing Financial Street The Westin Beijing Financial Street won the Best Business Hotel award again this year at the Travel and Meeting Industry Awards 2010 by Travel Weekly China.This is the hotel’s fourth consecutive win of the Best Business Hotel award at the annual event.It is the first and only hotel in China to achieve this status.

  5. Tourism and hotel revenues before and after passage of smoke-free restaurant ordinances.

    Science.gov (United States)

    Glantz, S A; Charlesworth, A

    1999-05-26

    Claims that ordinances requiring smoke-free restaurants will adversely affect tourism have been used to argue against passing such ordinances. Data exist regarding the validity of these claims. To determine the changes in hotel revenues and international tourism after passage of smoke-free restaurant ordinances in locales where the effect has been debated. Comparison of hotel revenues and tourism rates before and after passage of 100% smoke-free restaurant ordinances and comparison with US hotel revenue overall. Three states (California, Utah, and Vermont) and 6 cities (Boulder, Colo; Flagstaff, Ariz; Los Angeles, Calif; Mesa, Ariz; New York, NY; and San Francisco, Calif) in which the effect on tourism of smoke-free restaurant ordinances had been debated. Hotel room revenues and hotel revenues as a fraction of total retail sales compared with preordinance revenues and overall US revenues. In constant 1997 dollars, passage of the smoke-free restaurant ordinance was associated with a statistically significant increase in the rate of change of hotel revenues in 4 localities, no significant change in 4 localities, and a significant slowing in the rate of increase (but not a decrease) in 1 locality. There was no significant change in the rate of change of hotel revenues as a fraction of total retail sales (P=.16) or total US hotel revenues associated with the ordinances when pooled across all localities (P = .93). International tourism was either unaffected or increased following implementation of the smoke-free ordinances. Smoke-free ordinances do not appear to adversely affect, and may increase, tourist business.

  6. Tourists’ attitudes towards ban on smoking in air-conditioned hotel lobbies in Thailand

    Science.gov (United States)

    Viriyachaiyo, V; Lim, A

    2009-01-01

    Background: Thailand is internationally renowned for its stringent tobacco control measures. In Thailand, a regulation banning smoking in air-conditioned hotel lobbies was issued in late 2006, causing substantial apprehension within the hospitality industry. A survey of tourists’ attitudes toward the ban was conducted. Methods: A cross-sectional survey of 5550 travellers staying in various hotels in Bangkok, Surat Thani, Phuket, Krabi and Songkhla provinces, October 2005 to December 2006. Travellers aged 15 years or older with a check-in duration of at least one day and willing to complete the questionnaire were requested by hotel staff to fill in the 5-minute questionnaire at check-in or later at their convenience. Results: Secondhand cigarette smoke was recognised as harmful to health by 89.7% of respondents. 47.8% of travellers were aware of the Thai regulation banning smoking in air-conditioned restaurants. 80.9% of the respondents agreed with the ban, particularly female non-smokers. 38.6% of survey respondents indicated that they would be more likely to visit Thailand again because of the regulation, 53.4% that the regulation would not affect their decision and 7.9% that they would be less likely to visit Thailand again. Conclusion: Banning smoking in air-conditioned hotel lobbies in Thailand is widely supported by tourists. Enforcement of the regulation is more likely to attract tourists than dissuade them from holidaying in Thailand. PMID:19364754

  7. IMPROVING THE DISTRIBUTION OF BULGARIAN SEASIDE HOLIDAY HOTELS

    Directory of Open Access Journals (Sweden)

    Stoyan Marinov

    2010-06-01

    Full Text Available This report aims at viewing and analysing the trends and changes in the channels for distribution of tourist products. The specific features of modern hotel management together with the tasks in the process of distribution of hotel products have been presented. Applying.

  8. Drawing Tourists To Guangdong

    Institute of Scientific and Technical Information of China (English)

    DING WENLEI

    2010-01-01

    @@ Manufacturing powerhouse Guangdong Province in south China is to add another string to its bow.On September 27,the annual Guangdong International Tourism and Culture Festival will kick off in the province's capital Guangzhou,which will show the world the varied tourist resources of the province.

  9. The Hotel as the Holiday/Stay destination: Trends and Innovations.

    OpenAIRE

    Hackett, Gereva; Melia, Detta

    2012-01-01

    This paper analyses trends in the international hotel industry and provides insights into the trends that are most likely to influence future business success. Trends, such as, design, social and lifestyle changes, the eco-hotel, the historically significant hotel, the sports hotel, the health spa, the quirky hotel, the boutique hotel and the fashionable hotel which are differentiating the traditional hotel product are discussed. This paper is based on primary and secondary research providing...

  10. Investment efficiency in new hotel buildings in Croatia

    OpenAIRE

    Ivanovic, Slobodan; Pretula, Miroslav; Rot, Eddy

    2012-01-01

    Abandonment of mass tourism in the late 80-ies of 20th century and attitude of humane tourism oriented to the needs and requirements of individuals, it is characterized by changes in the design and architectural design of hotel facilities. Features and functionality of hotel facilities are affected by trends in tourism demand. Tourism gets new features, which hotel companies must adapt. Individualism, humanism and hedonism are the guidelines that accompany the tourist industry in the 21st cen...

  11. INVESTMENT EFFICIENCY IN NEW HOTEL BUILDINGS IN CROATIA

    OpenAIRE

    Eddy Rot; Miroslav Pretula; Slobodan Ivanovic

    2012-01-01

    Abandonment of mass tourism in the late 80-ies of 20th century and attitude of humane tourism oriented to the needs and requirements of individuals, it is characterized by changes in the design and architectural design of hotel facilities. Features and functionality of hotel facilities are affected by trends in tourism demand. Tourism gets new features, which hotel companies must adapt. Individualism, humanism and hedonism are the guidelines that accompany the tourist industry in the 21st cen...

  12. Hypersensitive tourists

    DEFF Research Database (Denmark)

    Jensen, Martin Trandberg

    2016-01-01

    This research note sets forth a new agendum for sensuous tourism scholarship. It departs in the neglected study of the embodied life of hypersensitive tourists, and argues that the ambiguousness of the sensuous be better understood. To contextualise this argument the following suggests that aller......This research note sets forth a new agendum for sensuous tourism scholarship. It departs in the neglected study of the embodied life of hypersensitive tourists, and argues that the ambiguousness of the sensuous be better understood. To contextualise this argument the following suggests...... that allergic tourists make up a contemporary and increasingly relevant empirical field through which to illuminate the dark sides of the sensuous. Finally, the note develops four analytical dimensions that structure critical sensuous scholarship....

  13. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    China Hotel Golden Pillows Awards On April 24, 2006, Yalong Bay Mangrove Tree Resort proudly received 'Top 10 Resorts in China" at the 3nd Annual China Hotel Golden Pillows Awards. The resort has created an entirely new concept for a Chinese resort, with its South Asia architec-

  14. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    Kempinski Hotel Beijing Lufthansa Center One of the world’s largest f airs, the legendary Oktoberfest in Munich, Germany,is celebrating its landmark 200th anniversary this September. Thankfully,beer lovers in Beijing won’t have to miss out on the fun.Kempinski Hotel Beijing Lufthansa Center warmly invites you to join their very own Oktoberfest at

  15. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    InterContinental Hotels Group Following the successful charity projects throughout the year,IHG(InterContinental Hotels Group)properties in Beijing,Tianjin and Qinhuangdao have joined hands again to provide a caring hand for children’s education by organizing the"Project Hope"Charity Golf Trophy 2007.

  16. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Crab Dinner at Yi Pin Restaurant, Minzu Hotel In the golden autumn of October, the Yi Pin Restaurant at Minzu Hotel will offer grand crab dinners. Indulge yourself at the Yi Pin Restaurant,where the master chef has a unique approach to preparing luscious hairy

  17. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Minzu Hotel In Tianxia Yipin restaurant in Minzu Hotel, gourmet lovers will be served with an authentic Chinese royal deer feast between January and March. The wide array of savory deer meat dishes will give you a memorable, unique dining experience. Lun

  18. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    China World Hotel Beijing The U.S.-based Wine Spectator magazine’s Award of Excellence has been given to Aria at the China World Hotel Beijing’s signature modern European restaurant, for the second consecutive year. Aria is one of only eight restaurants on China’s mainland to receive the award in 2008.

  19. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    China World Hotel Berry Cool at the Lobby Lounge! China World Hotel's Lobby Lounge whips berries into a sweet summer storm sensa- tion, with pastries and confectionery from the dessert buffet topped by all kinds of berries-strawberries, blueberries, raspberries and blackberries. Paired with

  20. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Marco Polo Parkside, Beijing Marco Polo Parkside, Beijing, a stylish 5-star hotel soft opened in late June in Chaoyang District of Beijing, is the newest hotel in north Beijing. The interior design is contemporary and yet elegant. It is creatively blende

  1. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Renaissance Beijing Capital Hotel Michelin Star Chef Visiting Beijing from May 11-22 Indulge in the ultimate dining experience presented by Michelin Star Chef Eros Picco at Fratellifresh @ Renaissance Beijing Capital Hotel.Fresh,innovative and authentic north Italian cuisine will delight Beijing gourmets as Michelin chef Eros Picco creates authentic signature

  2. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    Minzu Hotel As the New Year approaches, Chinese restaurants at Minzu Hotel will present a Chinese New Year family feast with special gourmet options for your imperial New Year dinner. Tian Xia Yi Pin Restaurant will present a New Year’s dinner of imperial palace style. The "Qianlong flourishing era topped with a magic calabash" is rich in a variety of

  3. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Kerry Center Hotel, Beijing Kerry Sports of Shangri-la's Kerry Center Hotel, Beijing, participated in the annual Terry Fox Charity Run fundraiser for cancer research recently. Seen here is Andrew West, the Kerry Sports Manager, pictured with Zhang Guozheng, former world weight lifting champion.

  4. Internal noise in channelized Hotelling observer (CHO) study of detectability index-differential phase contrast CT vs. conventional CT

    Science.gov (United States)

    Tang, Xiangyang; Yang, Yi

    2014-03-01

    The channelized Hotelling observer (CHO) model, wherein internal noise plays an important role to account for the psychophysiological uncertainty in human's visual perception, has found extensive applications in the assessment of image quality in nuclear medicine, mammography and conventional CT. Recently, we extended its application to investigating the detectability index of differential phase contrast (DPC) CT-an emerging CT technology with the potential of increasing the capability in soft tissue differentiation. We found that the quantitative determination of internal noise in the CHO study of DPC-CT's detectability index should differ from that in the conventional CT. It is believed that the root cause of such a difference lies in the distinct noise spectra between the DPC-CT and conventional CT. In this paper, we present the preliminary results and investigate the adequate strategies to quantitatively determine the internal noise of CHO model for its application in the assessment of image quality in DPC-CT and its comparison with that of the conventional CT.

  5. Hotel Nikko Tianjin General Manager Interview

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Before the grand opening of Hotel Nikko Tianjin on April 11,Beijing Review conducted an interview with Mr.Hiroshi O’ishi,General Manager of the new hotel,in order to share the operational and management expertise of Nikko Hotels International with our readers.

  6. Gloria Hotels & Resorts Hosts Appreciation Dinner

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    The Gloria Hotels & Resorts 2011 Road Show kicked off on September 1 at the Celebrity International Grand Hotel Beijing with a "Xiexie Evening." The cele bration was held to thank media, corporate clients,travel agents and partners for their support of Gloria Hotels & Resorts in China and abroad.During the evening,

  7. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    A Tasteful Mid-Autumn Festival at Minzu Hotel The Mid-Autumn Festival is a traditional time for family reunions. As the festival is approaching, Minzu Hotel would like to invite you and your family to come and enjoy the festival with its tasty mooncakes. The hotel will provide a rich variety of exquisite mooncakes featuring meticulously chosen ingredients, excellent handicraft and mellow flavors. The icecrust mooncake is strongly recommended for its snowy appearance and icy taste. In addition are crispy-crust mooncakes,

  8. Hotel Employment in Kenya; Contingent Work or Professional Career?

    Directory of Open Access Journals (Sweden)

    K. Samson Kuria

    2012-07-01

    Full Text Available While hospitality is a great industry, it presents ample opportunities as well as many challenges. The most successful worker must have positive attitude and energy in addition being naturally friendly and service-oriented. In Kenya, tourism is a major industry and a key driver towards the Vision 2030. It has made major contributions toward the country's Gross Domestic Product (GDP, over the past few years and has thus contributed towards the economic development of the country. Large number of international travelers come to this country and embarks on adventure safaris, which helps in generating revenue for the country. Tourism has also helped in providing employment to a large number of people in Kenya. The hotel industry has also flourished because of this reason. A large number of hotels are regularly coming up over here to provide accommodation to the tourists visiting here for a holiday. Tourism generates revenues of nearly $500million per year. The purpose of this study was therefore to evaluate and assess employment as well as career growth in this industry. The study adopted descriptive survey research design. Simple random sampling method was used to pick respondents for this study. Subjects for this study included 493 non-management employees working on permanent basis in the selected hotels. This study therefore involved a total of 133 permanently employed staff working in these star-rated hotels. Data from the respondents were collected using both structured and unstructured questionnaires. Descriptive statistical tools such as means, standard deviations ratios, percentiles and correlations were used to present the study findings. The results indicated that majority of workers in hotel jobs in Kenya (51% had diploma certificate while 33% studied up to secondary level (Kenya Certificate of Secondary Education without any post secondary qualification. The study further established that, only 10% were degrees holders and only 5% had

  9. 国际游客凝视与旅游文明-基于“印象.刘三姐”的实证研究%International tourists’gaze and being good tourists-An empirical study of “Impression Sanjie Liu”

    Institute of Scientific and Technical Information of China (English)

    张环宙; 吴茂英; 刘婷

    2016-01-01

    在旅游场景中,旅游交往与凝视无处不在。国际游客来华旅行,接触普通的中国游客、百姓,在最生活化的凝视中强化对中国社会、生活、文明各个方面的认知。本研究以中国最知名的山水实景演出———“印象·刘三姐”,为研究场景,以国际游客的自由评论为数据来源,利用Lexi-mancer分析国际游客的“印象·刘三姐”观看体验。研究表明,东道主与在场观众的互动是国际游客体验的重要部分。进一步分析发现,国际游客对演出感到满意,对东道主(当地农民、渔民)的表演大加赞赏。可是,不少国际游客对在场的部分中国游客行为,特别是观演礼仪,感到不满。本研究对旅游资源开发、游客教育、塑造公民文明旅游行为起一定的借鉴意义。%In the tourism settings, social contact and gaze is commonly seen among different stakeholders. One of the tourism gazes is about intra-tourist gaze, which is the interaction between tourists and other tourists. It is be-lieved to have disciplinary power, as being aware of the gaze, people tend to behave in a proper and more accepted approach. This study chose Impression Sanjie Liu, one of the most well-known and popular landscape shows among in-ternational tourists, as the study context. English spontaneous reviews posted on TripAdvisor were selected as the data source. Leximancer was used to ana-lyze the data. An assessment of the reviews indicated that nearly half of the review contributors mentioned their gaze on the Chinese host, including the impression performers, the on-site Chinese audiences, as well as some service staff (e.g. tour guides, and hotel staff). The results indicated contradictory findings. Generally, international tourists were very impressed with the im-pression show, especially the fantastic performance, the local performers, the spectacular natural settings, the excellent stories and lightening

  10. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Minzu Hotel In accordance with the Detailed Rules for the Implementation on the Law of the People’s Republic of China on the Administration of Tax Collection and Interim Measures of the Beijing Local Taxation Bureau on the Administration

  11. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Minzu Hotel Launches Free Gym for Guests Going to the gym helps people break through the noise of the metropolis to find a quiet place within their soul and develop a healthy lifestyle. Minzu Hotel opened its gymnasium in a grand ceremony this spring,offering urbanites a place to relieve the pressure of modern life and pursue relaxation of the mind.The gym is located on the second floor in a quiet and

  12. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Beijing Marriott Hotel City Wall Celebrate Christmas at the Beijing Marriott Hotel City Wall. Indulge in the festive spirit with a delicious selection of dining options from around the world and you will have the chance to win a trip to the United States or Hong Kong for two. Treat yourself to Beijing’s most sumptuous Christmas dinner at the City Wall Bistro and

  13. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Wenjin Hotel Located in the heart of Tsinghua Science Park,Wenjin Hotel welcomes you to join in its fantastic 2007 Christmas Celebrations. A Christmas theme party in the library lounge with a Phiilippino band performance and wine and cigars throughout the evening is planned for your enjoyment. A great feast,with dazzling perfor- mances and wonderful gifts,awaits you this Christmas Eve at Reno Café.

  14. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Accor Accor is poised for its largest ever expansion in China, with a record 5 hotels opening in just over one month, and 30 hotels under development and scheduled to open in time for the 2008 Olympic Games. April started with the launch of the Novotel Citygate Hong Kong in the new Tung Chung area close to the airport, AsiaWorld Expo and Disneyland.

  15. Hotel Information

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Kempinski Hotel Beijing Lufthansa Center Matthias Kann (second from right), Managing Director of Kempinski Hotel Beijing Lufthansa Center, holds a cocktail reception, in conjunction with the Rotary Club Beijing, to welcome 9-year-old Kong Li (center), who just returned from a successful heart operation in New York. Kong is pictured during the cocktail reception, accompanied by his father (second from left), H.C. Kwok (first from left), Chief Ref & Country Director China of Continental Airlines, and Ruby ...

  16. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Argyle Whahol Resort Argyle Hotel Management Group (Australia) has signed an agreement with Wuxing Chuangzhan Investment Holding Company to build a five-star holiday hotel.The new project, Argyle Whahol Resort, is located in Chongzuo of southwest China’s Guangxi Zhuang Autonomous Region. The project covers an area of 26,000 square meters with a total investment of 3 billion yuan ($473.4 million).

  17. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Minzu Hotel Appreciating the Exoticism of Mexican Food in May From May 4, the Coffee Mill at the Minzu Hotel will proudly present Mexican cuisine. We invite you to come and enjoy this exotic experience from North America. The head chef of Coffee Mill will create a delicate and exquisite presentation of Mexican flavor, which includes salads, main courses and desserts. As one of the five most famous cuisines in the world, Mexican

  18. The role of tourist destination in international students’ choice of academic center: the case of erasmus programme in the Canary Islands

    Directory of Open Access Journals (Sweden)

    Francisco J. García\\u2011Rodríguez

    2015-01-01

    Full Text Available The study measures the importance of the university and the tourist destination factors in the international students´ choice of placement for their studies and their further satisfaction. Using a sample from the Erasmus Exchange Programme in the Canary Islands, one of the main European tourist destinations, the results show the potential that academic tourism could have for the host destination and in particular, the importance of the attraction factors linked to the destination rather than those associated with the academic center. Hence, to take advantage of this potential, it is essential to develop collaborative strategies among the managers of the destination and those responsible for the academic center analyzed.

  19. Sistem Pencarian Hotel Berdasarkan Rute Perjalanan Terpendek Dengan Mempertimbangkan Daya Tarik Wisata Menggunakan Algoritma Greedy

    Directory of Open Access Journals (Sweden)

    Audrey Maximillian Herli

    2015-04-01

    Full Text Available Hotel search was an important thingfor travelers in their traveling journey. Travelers would consider criteria such as class, price and review of the hotel.Beside those things, distance between Hotel and tourist attractionswasalsoimportant factor to be considered. In this research, system was constructed to perform a hotels search by shortest travelling route using Greedy Algorithm. This research was conducted through four stages, the first stage wasdata and information collectingof tourist attraction and hotel. Second stagewasdata analysis with greedy algorithm in purpose to classify the data and implementing greedy algorithm with manual calculation to the problem research. The third stage was the development of the system, and the last stage wasevaluating the system with the experts who are experienced in the field of tourism and the prospective user of this application. Results from this study was the system can provide recommendations and sequence the shortest journey between the hotel and tourist attraction based on the greedy algorithm.

  20. 依势筑院 借水造景——山西吕梁千年旅游景区五星级酒店设计%Build the Courtyard Following the Topography and Landscape Design on the Potential of the Water -- Shanxi Lvliang Millennium Five-star Hotels of the Tourist Attractions Design

    Institute of Scientific and Technical Information of China (English)

    赵国华

    2012-01-01

    该文介绍了山西吕梁千年旅游景区五星级酒店设计创作过程,从基地的周边自然环境和地域文化出发提出了“依势筑院,借水造景”的规划设计理念,目的是为游客打造一处融入自然山水,具有浓郁的地域文化特色、功能齐全、设施完善的星级旅游度假天堂。%This project introduces the Shanxi Lvliang Millennium five-star hotels of the tourist attractions, the creative design process, starting from the base of the surrounding natural environment and local culture "built homes, according to potential to take water landscaping planning and design concept, aimed at visitors to create the natural landscape, rich geographical and cultural characteristics, full-featured star facilities tourist paradise.

  1. How to Improve the Business Achievement of Seven Stars Hotel in Nanchang

    OpenAIRE

    Zheng, Jingchen

    2011-01-01

    Nowadays in the hotel industry there exists a fierce market competition by the rapid development of China’s economy. China’s hotel industry has used a planned economy hostel mode in the past, however, the mode has changed into a star formation hotel. There are more and more luxurious and comfortable four or five star standard hotels than before. This kind of hotel is a suitable selection for the business people, tourists and any other groups. Seven Stars Hotel is a four- star standard busine...

  2. 旅游酒店微博粉丝的需求特征及其应对策略%Demand Characteristics of Tourist Hotel Microblog Fans' and the Coping Strategies

    Institute of Scientific and Technical Information of China (English)

    刘洁

    2012-01-01

    Microblog media has a new feature,that is,users master the power to decide whether to spread or not.At present,many tourism hotels' microblog marketing has no good effect,the main reason is the lack of understanding of microblog fans' demand characteristics.Tourism hotel can't catch microblog fans' heart,so nobody pay attention to tourism hotel microblog.Tourism hotel microblog fans have interest demand,entertainment demand,service requirements,cognitive requirements and experience requirements.Tourism hotel should use the specific microblog encouragement strategy,recreation strategy,service strategy,credit strategy and experience strategy to help tourism hotel win the microblog fans' recognition and support,and depend on the microblog fans' power to achieve a wide range of marketing communications.%微博媒体具有用户掌握传播决定权的新特点。当前很多旅游酒店微博营销效果不佳,主要原因在于缺少对微博粉丝需求特征的深入分析,无法投粉丝所好,导致旅游酒店微博乏人关注。旅游酒店微博粉丝具有利益需求、娱乐需求、服务需求、认知需求和体验需求,酒店可以有针对性地采取微博利益激励策略、娱乐化策略、服务策略、信誉策略及体验策略,以帮助旅游酒店赢得微博粉丝的认可和支持,并依靠微博粉丝的力量去实现大范围的营销传播。

  3. ENVIRONMENTAL MANAGEMENT AT STAR RATED HOTEL IN BALI

    Directory of Open Access Journals (Sweden)

    Jaya Pramono

    2014-03-01

    Full Text Available The outcomes of tourism in relation to the environmental sustainability is to preserve nature, environment, and resources availablity. Therefore, the obligation to maintain sustainability of environmental are become a top agenda for the managers of the star-rated hotels. In line with this spirit the high growth of hotel and tourist arrival in Bali correlated with the high of resources use to meet the demand of hotel guests, it will affect to the environment of hotel and the environmental of Bali. This study surveyed 126 star hotels in Bali (which consists of four (4 one-star hotels, ten (10 two-star hotels, thirty-nine (39 three-star hotels, twenty-four (24 four-star hotels, and forty-nine (49 five star hotels, using a questionnaire, where the alternative answer used the seven (7 options, and the data were analyzed using descriptive statistics, and structural equation modelling (SEM. This study successfully established a significant model that describes the relationship between environmental issues, environmental management processes, and the benefits of environmental management processes in star rated hotels in Bali. Also the results of this research demonstrate that: 1. There is a significant relationship between environmental issues to the process of environmental management at star rated hotels in Bali, and 2. There is a significant relationship between the process of environmental management to the the benefits of environmental management processes of the star rated hotels in Bali. Furthermore, the issues of environment is consists of: a. The issue of pressure from tour operator, b. The issue of customer and tourists pressure, and c. The issue of climate change. Then the environmental management process of hotel consists of: a. The wastewater management process, b. The solid waste management processes, and c. The chemical management processes, and finally the benefits of environmental management processes in star hotels are consists of: a

  4. Supply Chain Management Performance in Tourism. Continental Hotels Chain Case

    Directory of Open Access Journals (Sweden)

    Gabriela Ţigu

    2013-02-01

    Full Text Available With its origins in logistics, Supply Chain Management (SCM concept is covering all managerial aspects of the flow of materials and information from source to customer, across the entire range of materials handling and movement functions, and throughout an organization and its supply channels. In tourism, these issues relate to the whole process of providing tourism services from sourcing of raw materials, products or different services to supply and distribution, and SCM performance can ultimately be measured by customer satisfaction. Thus, an important component of tourism SCM is the demand management. Therefore, this study aims to highlight the features of the concept of SCM and demand management in tourism, with an emphasis on a hotel chain in Romania, based on research and analysis of tourist traffic indicators as well as assessment of customers satisfaction. The sources of information are the internal company statistics, as well as various hotels booking websites that offer customers’ feedback. The results of the study provide a snapshot of how the hotel demand management can influence SCM performance in tourism.

  5. SPANISH HOTEL INTERNATIONAL EXPANSION: EVOLUTION AND TENDENCY. THE ROLE OF EASTERN EUROPE.

    Directory of Open Access Journals (Sweden)

    Driha Oana Madalina

    2009-05-01

    Full Text Available The Governments of developing countries consider international investment as an engine of their economies. Explanations of foreign direct investment (FDI are closely associated with internationalization, which is a result of globalization of internationa

  6. Early Bird Visions and Telchnology for Space Hotel

    Science.gov (United States)

    Amekrane, R.; Holze, C.

    2002-01-01

    The International Space Station was planed for research purposes. In 2001 the first private man, Denis Tito, visited the ISS and the second private man, Mark Shuttleworth is following him. Space pioneers as Wernher von Braun and Sir Arthur C. Clarke had the dream that one day a space station in earth orbit will host tourists. It is evident that the ISS is not designed to host tourists. Therefore the dream is still open. Asking the question "how should a space station should look like to host tourists?" the German Aerospace Society DGLR e.V. initiated in April 2001 a contest under the patronage of . Mr. Joerg Feustel-Buechl, the Director of Manned Spaceflight and Microgravity, European Space Agency (ESA). Because the definition and design of living space is the content of architecture the approach was to gather new ideas from young architects in cooperation with space experts. This contest was directed at students of architecture and the task set was to design a hotel for the earth orbit and to accommodate 220 guests. The contest got the name "Early Bird - Visions of a Space Hotel". The results and models of the student's work were shown in an exhibition in Hamburg/Germany, which was open to the public from September 19th till October 20th 2001. During the summer term 2001 fifty students from the university occupied themselves with the topic, "Design of a hotel for space". During this time seventeen designs were completed. Having specialists, as volunteers, in the field of space in charge meant that it could be ensured that the designs reflected a certain possibility of being able to be realized. Within this interdisciplinary project both parties learned from each other. The 17 different designs were focused on the expectations and needs of a future space tourist. The design are for sure not feasible today, but the designs are in that sense realistic that they could be built in future. This paper will present an overview of the 17 designs as a vision of a future

  7. Hacia un indicador de consumo de energía eléctrica más efectivo en hoteles del grupo Cubanacán de la provincia de Camagüey

    Directory of Open Access Journals (Sweden)

    Davel Borges, et al.

    2011-03-01

    Full Text Available The consideration of real consumption indicators is an indispensable element for the correct evaluation of the energyefficiency of a company. Not all the current indicators that use the hotel facilities are appropriate for this purpose.The paper presents factors, such as the ambient temperature and the type of tourist segment (international ornational, that influence in electric power consumption, through a case study in the Caracol Hotel. The truthfulness ofthe results has been checked in the four hotels of the Cubanacan Company of Camagüey. The correlation studiesbetween the electric power consumption and the activity level (rooms occupied days keeping in mind the effect ofthese factors, they allow to end up outlining an indicator of more effective electric power consumption to evaluate theenergy efficiency in the hotel facilities. Finally we comment the effect of these factors in other consumption indicators

  8. DAMPAK PERKEMBANGAN CITY HOTEL TERHADAP USAHA HOTEL MELATI DI KOTA DENPASAR

    Directory of Open Access Journals (Sweden)

    Ketut Ngurah Trisni Sakawati

    2015-09-01

    Full Text Available The tourism sector of Bali has developed rapidly in the last tenyears, especially when it is seen from the trend of the numbers ofdomestic and foreign tourist arrivals. This trend is accompaniedwith the increasing number of accommodation facilities. Denpasaris a region which shows the rapid growth of accommodationfacilities, such as the presence of a number of hotels in the city areawhich is often referred to as a city hotel. This study examines thefactors that cause the growth of city hotels, the impacts of the cityhotel growths on the budget hotel businesses, the competition andbusiness strategies of inter-city hotels as well as their influences onbusiness strategies of budget hotels in Denpasar City. The theoriesapplied in the study were the theory of supply and demand, theimpact theory and the theory of tourism policy. Data were collectedthrough observation and interviews with relevant tourismstakeholders. The findings show the rapid developments of the cityhotels have given negatif and positive impacts on the businesses ofthe budget hotels in Denpasar. To prevent excessive developmentof the city hotel, it is recommended to Denpasar government todevelop a needs assessment of hotel rooms and some policies suchas standard setting policies of room rates or equitable policy of thehotel developments.

  9. Analysis of hotel enterprises competitiveness aspects in modern business

    Directory of Open Access Journals (Sweden)

    Bogetić Srđan

    2015-01-01

    Full Text Available In terms of global competition, which is characterized by constant improvement of existing and the emergence of new tourist destination, tourism is nowdays one of the initiators in development of the national economy. It is important to point out that the relation of tourists toward travelling changed with greater differentiation and the emergence of new market niches. The reason for this relationship lies in the fact that tourists, due to the greater application of information and communication technologies (ICT, have become very well informed about the tourist destinations they visit, their cultural and other facilities, as well as hotels and the services they offer. In order to meet the demands of their customers, hotel companies have to follow market trends and implement new management concepts into their business practices. Hotel companies today take into account not only their customers, but also the society in which they operate. The issue of sustainable development has become the sphere of interest for hotel companies, and they are paying a lot of attention to the following areas: environmental protection, waste management, application of clean technologies and the alike. The ICT applications have a significant role in hotel industries operations since they accelerate communication with customers and also reduce operating costs through the use of different software solutions for accommodation bookings. Nowdays, customers demand quick information and the use of the internet in hotels allows this service.

  10. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Romance at Minzu Hotel What are you still waiting for? Valentine’s Day is coming! Show your amour to your loved one at the Minzu Hotel,where you can enjoy the most unforget- table nanantic night. You can spend Valentine’s night at the Coffee Bar an the first floor of Minzu Hotel,where you will be pampered with ro(?)tic music and a seafood huf- fet.We will also create a special candle dinner for two on Valentine’s Day, including the anique cupid aperitif wine,Belgian chocolates and surprise presents for the ladies.Meanwhile,we will offer special desserts and coffee to add light to your dream night.

  11. Quality Service in the International Hotel Sector: A Catalyst for Strategic Human Resource Development?

    Science.gov (United States)

    Maxwell, Gill; Watson, Sandra; Quail, Samantha

    2004-01-01

    This paper analyses the nature of, and relationship between, a quality service initiative and the concept of strategic human resource development. Hilton International is the case study used for this analysis. The principal finding is that the quality initiative is acting as a catalyst for a strategic approach to human resource development to…

  12. Quality Service in the International Hotel Sector: A Catalyst for Strategic Human Resource Development?

    Science.gov (United States)

    Maxwell, Gill; Watson, Sandra; Quail, Samantha

    2004-01-01

    This paper analyses the nature of, and relationship between, a quality service initiative and the concept of strategic human resource development. Hilton International is the case study used for this analysis. The principal finding is that the quality initiative is acting as a catalyst for a strategic approach to human resource development to…

  13. TRANSLATION STRATEGIES FOR TOURISM DISCOURSE TEXTS (THROUGH THE EXAMPLE OF A HOTEL WEBSITE)

    OpenAIRE

    Anna Alexeevna Novozhilova

    2015-01-01

    The article deals with the study of linguistic and cultural aspects of the tourism discourse which has been very acute due to the development of tourist industry. International tourism has become wide-spread resulting in the necessity of related translations.Purpose. The study aims at defining discourse-conditioned translation strategies for tou-rism discourse texts.Materials. The author used texts in German and their translations from the website of one of the premium hotels in Germany as th...

  14. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Minzu Hotel Food & Beverage Promotions Elegant Executive Lounge Designed in classic lounge style, elegant yet subdued, the Executive Lounge is located on the ninth floor of the Minzu Hotel. Free breakfast is served at 7-10:30 a.m. and a free flow of beverages, including coffee, tea and fresh fruits, is available from 3 p.m. to 6 p.m. daily. Guests experience a real touch of class at our Executive Lounge. Business hours: 7 a.m.-22 p.m. Tel: 86-10-66014466 ext. 2900 Yipin Chinese Restaurant June 18-July 18

  15. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Days Hotel & Suites Beijing A wide variety of well-chosen fresh seafood, including lobster, shark's fin, oysters and sashimi, appears in our specially created seafood buffet featuring a huge selection of cold and hot seafood dishes, grilled seafood items tailored to your personal taste and many sorts of delicate seafood soups, accompanied by an assortment of Chinese desserts and French pastries. Time: Every Friday 6 p.m.-10 p.m. Venue: Cafe Restaurant on hotel lobby floor Price: 158 yuan plus 15 percent ...

  16. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Shangri-La’s Kerry Center Hotel,Beijing The Shangri-La’s Kerry Center Hotel, Beijing participated in Earth Hour 2009 from 8:30 p.m. to 9:30 p.m. on March 28 by turning off its exterior lighting as well as all non-essential lighting in the hotel’s lobby, food and beverage outlets, guestroom corridors and staff areas in a concerted effort to fight global warming. "As a company that strongly advocates environmental protection, we are delighted to join in

  17. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Coffee Mill at Minzu Hotel A brilliant coffee cup,which is filled with delicately milled coffee,will surely offer you fresh enjoyment in your busy life.Coffee Mill at Minzu Hotel will bang you an extraordi- nary new feeling in this regard. The car was designed by a senior designer,who created a natural and comfortable atmosphere.Mixing some fraditional elements with the modem ones makes the cat more elegant. Coffee Mill has a fresh feeling about it.You can chat with your friends over a variety

  18. THE MEDITERRANEAN TOURISTIC PHENOMEN

    Directory of Open Access Journals (Sweden)

    Anca Gabriela Turtureanu

    2008-05-01

    Full Text Available At the beggining of the XXI century has started to record a series of tedentiangs în the planof Spanish touristic sector, translated trough the reduction of tourism participating în PIB including of thecontribution of international tourism. This changes from the plan of the demand and offer from the last decade iscoincideing with a scenario where the touristic offer is seeing marked more and more by the accelerated processof urbanizeing from the Mediterranean area, Blaeares and Canaris. The natural and cultural enviorment qualityis essentialy the main atraction of this areas. The itinerarys are wishing to offer a exclusive alternating to thelocals of valorification of the turistic potential of the regions and to offer new turistic products.

  19. 2 Hoteles en Almería - Gran Hotel Almería –Alcazaba Gran Hotel

    Directory of Open Access Journals (Sweden)

    Cassinello, F.

    1970-05-01

    Full Text Available This article describes the above two hotels, one of which is a town hotel, namely the «Gran Hotel Almería », and the other a touristic hotel situated near the beach and close to sporting facilities. Both hotels are of 1. A classification, and have been carefully designed; they have basic characteristics that are common to both, but have many secondary features that are specific of each, depending on their emplacement and use.En este artículo se describen dos instalaciones hoteleras: una, de carácter urbano, «Gran Hotel Almería»; otra, eminentemente deportiva y de playa, «Alcazaba Gran Hotel». Ambos edificios son de categoría cuatro estrellas y se han estudiado cuidadosamente, plasmando características básicas y fundamentales comunes, pero con detalles distintivos que las diferencian, en función de su emplazamiento y utilización.

  20. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Days Hotel & Suites Beijing Dainty Afternoon Tea/Afternoon Tea Buffet 745 yuan per person Select from an assortment of delicate snacks, fresh salad, seasonal fruit plates Completed by a complimentary glass of American coffee or Chinese tea (excluding Kungfu tea). Only 35 yuan per person for Afternoon Tea Buffet if ordering other kind of beverages at Lobby Lounge

  1. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    Legendale Hotel Beijing This Valentine’s Day, enjoy a romantic candle light dinner with your loved one,serenaded by the sound of harps and flutes,to create the perfect loving atmosphere. Eachlady will be presented with a complimentary

  2. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    St. Regis Hotel, Beijing Astor Grill Restaurant June 14-24 Acclaimed Special Guest Chef Neil Porter from Canada will feature "Pacific Rim Cuisine With a Modern French Influence." Porter is among a few chefs to have received the prestigious gold medal at the World Culinary Olympics, held every four years in Germany, where the world's top chefs are put through

  3. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Crowne Plaza Park View Wuzhou Beijing Crowne Plaza Park View Wuzhou Beijing,the officially appointed hotel of The Rock-Record 30th Anniversary Concert in the Bird’s Nest,provides a high standard of service both in accommodation and dining areas.A celebration Gala Dinner was held in the hotel’s Crowne Ballroom after the successful

  4. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Crowne Plaza Park View Wuzhou Beijing Dolph Lundgrcn (center), an action movie actor and filmmaker from Hollywood, visited Beijing for his new movie shooting. He was pictured with Roland Steiner (right), General Manager, and llja Poepper (left), Resident Manager of Crowne Plaza Park View Wuzhou Beijing, during his stay at the hotel.

  5. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Crowne Plaza Park View Wuzhou Beijing Lee Soo Sung, former Prime Minister of the Republic of Korea, is warmly welcomed by Ilja Poepper, Resident Manager of Crowne Plaza Park View Wuzhou Beijing, upon his arrival at the hotel on December 22, 2005.

  6. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Grand Millennium Beijing Francois Vanvi, Executive Assistant Manager of Sales and Marketing at Grand Millennium Beijing (right), and Charles Lai, Vice President of Sales and Marketing (Greater China) for Millennium Hotels & Resorts, warmly welcome Hong Kong singer Stefanie Sun during her recent visit to Grand Millennium Beijing.

  7. Minzu Hotel

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    On May 20,Minzu Hotel held its second"Gathering with Us Together,a Journey of Deliciousness"series delicacy salon-Mexican cuisine.Thirty honorable guests were invited to the hotel’s Coffee Mill to taste the delicious Mexican food.

  8. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Heaven on Earth and Four Season Restaurant At the advent of spring,come to Minzu Hotel to enjoy the un- forgettable moments of the vibrant season overflowing with vigor."Fungus Cuisine Festival"at Heaven on Earth As the season changes,people need more nourishing food to

  9. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Marco Polo Parkside,BEIJING Journalists from a number of leadingBeijing publications were recently invited to Marco Polo Parkside, Beijing, to see and taste first-hand why the hotel is such a unique edition to the city’s culinary scene.

  10. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Hotel Kunlun Four Seasons Coffee Shop Indian Food Festival Discover the temptingly authentic flavors of India! The Four Seasons Garden Coffee Shop proudly hosts an Indian Food Festival through April 6, featuring an extensive array of elaborate delicacies from the north and south of India.

  11. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    The St. Regis Beijing The renaming ceremony in a new Chinese name for the St. Regis Beijing was held at the hotel’s Garden Lounge, announcing the Chinese brand name of the St. Regis Beijing had been officially renamed as Beijing Ruiji Hotel which translates into English as the St. Regis Beijing.

  12. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Minzu Hotel’s Autumn Cuisine Combining the flavors of spring and autumn, the Yi Pin Restaurant of the Minzu Hotel has introduced "Emperor Mushroom,"a delicious mushroom-themed cuisine selection. Cooking methods such as traditional stir-frying and stewing are used by the chef to meticulously cook the smooth, fragrant,

  13. PROMOTION: BRANDING TOOL FOR MACEDONIA AS A TOURIST DESTINATION

    Directory of Open Access Journals (Sweden)

    Violeta Milenkovska

    2015-12-01

    Full Text Available In times when competition between countries in the world is stronger, in order to attract as many tourists as possible, and strengthening their brand as a tourist destination, Republic of Macedonia started to build and strengthen its tourism brand. Due to the enormous competition, traditional destinations maintain and improve their brand through new innovative tourist attractions. On the contrary, the new tourist destinations strongly attack potential tourists with intention of gaining a better position on the tourist market. The subject of this paper is Macedonia as a tourist destination seen through the prism of promotional activities that Agency for promotion and support tourism in Republic of Macedonia realized in period 2009– 2012. This paper presents an action research conducted on a sample of 65 tourist stockholders (travel agencies and hotels in Macedonia in 2012. In this study it will be analyzed what other countries have undertaken regarding the aspect of promotion of their tourist product, concerning promotion of their tourist destination and what Macedonia has undertaken and should undertake regarding that aspect.

  14. FORECASTING TOURIST ARRIVALS TO LANGKAWI ISLAND MALAYSIA

    Directory of Open Access Journals (Sweden)

    Kamarul Ariffin MANSOR

    2015-06-01

    Full Text Available Tourism is the act of travelling for a person or group of people from their own locality to a specific destination in a short term or long term period either for leisure or business purposes. Tourism is an important sector in the Malaysian economy where tourism development will lead to the positive economic development of the country and in general improve the quality of life for all citizens. Therefore, forecasting tourist arrivals with high accuracy becomes important since it may ensure the development and the readiness of all tourism related industries such as hotels, transportation, food and services industries and their best shape. This study focuses on tourist arrivals in Langkawi Island as one of the major tourist attractions situated in the northerly region of Peninsular Malaysia. Importantly, this paper attempts to measure and compare the performance of forecasting with Exponential Smoothing, ARIMA and ARFIMA models using the R software package.

  15. Differences in seasonal price patterns among second home rentals and hotels: Empirical evidence and practical implications

    OpenAIRE

    Saló Mayolas, Albert; Garriga Ripoll, Anna; Rigall i Torrent, Ricard; Vila, Mar; Sayeras, Josep Maria

    2012-01-01

    Hotels and second home rentals are two of the most important tourist accommodation options in Spain. In terms of seasonality, almost all previous studies have analysed tourism demand from the point of view either of total arrivals or the number of tourists lodged in a single accommodation type (hotels, rural accommodation, etc). However, there are no studies focusing on price seasonality or comparing seasonality among different accommodation types. By using seasonality indicators and a pri...

  16. THE CONCEPT AND IMPORTANCE OF THE HOTEL INDUSTRY IN MONTENEGRO

    Directory of Open Access Journals (Sweden)

    Lutovac, M.

    2016-12-01

    Full Text Available Hospitality is one of the most important and indispensable activities when it comes to attractive tourist destinations. High turnover of tourists, which brings enhancement and advancement of all the available resources of a tourist territory triggers and development processes in the accommodation industry and raises them to a higher level of quality and operations. The importance of the hotel industry for the economic and trade growth in the region and the entire country is an example of Montenegro. In recent years, as one of the most attractive destinations for tourists from all over the world has become a very common subject of observations of numerous authors from the scope of tourism and hospitality. In order to reflect the rapid growth of visitors to the rapid development and construction of the hotel industry, as well as the total social product, and what are the benefits, or deficiencies of such evolution are just some of the questions that require some answers.

  17. Characterizing environment friendly tourists

    OpenAIRE

    Reinsberg, Cicilie; Vinje, Linn Therese

    2010-01-01

    The central aim of sustainable tourism research today is to find tourists that have a low environmental impact on destinations, which can also be defined as environment friendly tourists. The majority of earlier studies on this topic have focused on characteristics of ecotourists, assuming that these are the only tourists that are environment friendly. Few have tried to identify characteristics of environment friendly tourists using a sample from the general tourist population....

  18. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Days Hotel & Suites Beijing Weekend Seafood Buffet Pamper yourself with sumptuous seafood delicacies for a delightful weekend! With a wide variety of well chosen fresh seafood, including lobster, shark's fin, oysters and sashimi, tuck into our specially created seafood buffet featuring a huge selection of cold and hot seafood dishes, grilled seafood tailored to your personal taste and many sorts of delicate seafood soups, accompanied by an assortment of Chinese

  19. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Days Hotel & Suites Beijing Chaozhou,cuisine from south China’s Guangdong Province is famous for its elegant ingredients, unique recipes and various flavors.In May,we will offer a variety of tempting Chaozhou dishes such as braised shark’s fin soup"Chaozhou Style."An extraordinary culinary experience awaits you. Venue:Regal Palace Chinese Restaurant Time:May 2008 For reservations,please call 67731234 ext.3930

  20. Energy efficiency opportunities in Hotels

    Directory of Open Access Journals (Sweden)

    Dina Said

    2017-03-01

    Full Text Available According to the statistics in Egypt (2013, the number of hotels is 1193, about 407 of them have contracted power greater than 500 kW.Air conditioning, lighting, water heating and refrigeration represent the main activities demanding electrical energy in hotel business.The energy consumption per night spend changes a lot, depending on various factors; facilities provided, category of hotel, occupancy , geographical situation, weather conditions, nationality of clients, design and control of the installations.Energy benchmarking is an internal management tool designed to provide ongoing, reliable and verifiable tracking on the hotels performance. The most useful performance indicator (or Energy Efficiency Benchmarking of hotels are: Lighting Power Density (LPD in W (for lighting/m2, and energy intensity (kWh/m2/ y.There are multiple benefits for improving energy in hotel business; reduces the hotel's operating cost, reduces climate change risks and promotes green tourism.Energy efficiency opportunities are low-cost measures and cost- effective investments.   There are many energy saving opportunities for lighting in hotel's guest rooms as well as the more obvious savings in lobbies and exterior lighting areas. Behavior campaigns can yield substantial energy savings, both through the guests and housekeeper behavior. Encouraging housekeepers to use natural light during room cleaning is a simple first step to implement energy saving program.This paper presents the energy efficiency guidelines and energy benchmarking for hotels. Also a case study showing how the energy efficiency program implemented is presented. 

  1. Implementatiton of TQM in Hotel Business

    OpenAIRE

    Zelená, Karolína

    2013-01-01

    This master thesis is focused on Total Quality Management implementation into Sovereign Hotel Prague. The aim of this thesis is to discover the quality level of this hotel and initiate such arrangments that would lead to longterm sustainability.Therefore there is a complete intern audit realized, that is conducted out of 25 quality checklists with all together 376 evaluation criteria. There are also used reviews from Tripadvisor and Booking.com for evaluation of the quality in hotel Sovereign...

  2. A Study of the Effects of Internal Marketing on Customer-oriented Social and Prosocial Behaviors (Case study: Hotels in Isfahan city

    Directory of Open Access Journals (Sweden)

    Mohammad Reza Dalvi

    2013-11-01

    Full Text Available The present paper, titled ‘A Study of the Effects of Internal Marketing on Customer-oriented Prosocial Behaviors’ investigates the important role of internal marketing on job satisfaction, organizational commitment and, finally, role-prescribed customer service and extra-role customer service (prosocial behavior among hotel employees in Isfahan city. A main hypothesis (speculating the significant effect of internal marketing on customer-oriented prosocial behavior and eleven sub-hypotheses (speculating the significant effect of empowerment, service training and service reward on organizational commitment and job satisfaction as well as speculating the significant effect of organizational commitment and job satisfaction on role-prescribed customer service and extra-role customer service (prosocial behavior, are presented. This research, in terms of its purpose, is an applied one; and in terms of implementation method, is a survey with a correlation approach. The population includes 140 experienced managers, vice-presidents and employees of the hotels in Isfahan city. The data were collected using questionnaires with a Cronbach's alpha coefficient calculated as 0.91, which includes personal data and main, specialized questions for examination of research hypotheses. From 155 distributed questionnaires, 140 (90% were returned. The collected data were analyzed using SPSS and AMOS software programs through statistical tests at descriptive (frequency, percentage, accumulated percentage, average and standard deviation and inferential (t-test, regression modeling, variance analysis, non- parametric Kolmogorov and Smirnov test, and Freedman non-parametric test levels. The findings supported all research hypotheses.

  3. TRAINING AND DEVELOPMENT STANDARDS FOR FRONT OFFICE EMPLOYEES IN MODERN HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2014-10-01

    Full Text Available Specific requirements of modern consumer-tourists, competition, new sciences and technology have led to the emergence of new products and services in a modern hotel business as well as prescription of training and development standards for employees and managers in the hotel groups and independent hotels of higher rank. Every serious hotel, in order to survive on the tourist market, must have a separate program (standard of training and development for employees and managers. General hotel management, particularly human resource management, is fully responsible for the development and implementation of the program (standard of training and development of employees and managers. In this paper, I will write about the basic features of modern hospitality and fundamental stages of training and development of hotel employees and managers. In a particular part, I will write about front office department and training and development standards of front office employees and managers.

  4. Analisa Investasi Hotel Pesonna Makassar

    Directory of Open Access Journals (Sweden)

    Rina Nufaili

    2014-09-01

    Full Text Available Kota Makasar sebagai pusat kota perdagangan di Sulawesi Selatan yang memiliki tingkat kunjungan yang relatif tinggi, terlihat dari tingkat kesibukan Bandar Udara Hasanuddin, menjadikan keberadaan hotel menjadi penting dalam perkembangan kota Makassar. Karena hotel ini dibangun secara keseluruhan, maka biaya yang dibutuhkan cukup besar untuk menyelesaikannya.Tugas Akhir ini bertujuan melakukan analisa kelayakan dengan meninjau aspek finansial. Adapun fokus evaluasi aspek finansial tersebut untuk memperoleh gambaran apakah Hotel Pesonna Makasar layak atau tidak.Metodologi yang dipergunakan dalam penyelesaian tugas akhir ini adalah pengumpulan data, pengolahan data, analisa pendapatan, aliran kas serta meninjau aspek finansial dengan metode Net Present Value (NPV, Internal of Return (IRR, Payback Period, serta melakukan analisa sensitivitas terhadap variable tingkat jumlah pengunjung, biaya investasi, tarif sewa kamar dan tahun mulainnya pengembalian pinjaman. Dari hasil analisa diketahui bahwa investasi total Hotel Pesonna sebesar Rp 94.156.073.314 dengan NPV selama masa investasi sebesar Rp 53.864.276.827, analisa Internal Rate of Return (IRR Hotel Pesonna sebesar 24,7%, lebih besar dari arus pengembalian yang diinginkan sebesar 12%, maka hotel ini dikatakan layak dari segi finansial. Dari hasil analisa Payback Period (PP = 7,84 tahun, lebih kecil dari masa investasi yang ditentukan, maka dari segi finansial hotel Pesonna dikatakan layak. Sedangkan untuk hasil analisa sensitifitas antara variabel tingkat jumlah pengunjung, biaya investasi, tarif sewa kamar terhadap NPV diketahui bahwa Hotel Pesonna layak jika penurunan tingkat hunian kurang dari 20%,kenaikan biaya investasi kurang dari 40%, penurunan tarif sewa kamar tidak lebih dari 20%. Dari analisa sensitifitas terhadap lama pembayaran pinjaman di dapat bahwa semakin lama pembayaran pinjaman maka nilai NPV semakin tinggi.

  5. POSSIBILITIES OF FINANCIAL SUPPORT TO SMALL AND MEDIUM HOTEL COMPANIES IN SERBIA

    Directory of Open Access Journals (Sweden)

    Dragoljub Barjaktarovic

    2010-06-01

    Full Text Available Abstract:Small and medium hotel companies in the majority of developed tourist countries have dominant role in hotel industry. The same situation is with Serbia. An important precondition for successful business of a hotel is accepting and applying basic pillars of marketing concept i.e. satisfying needs and expectations of guests inorder to achieve profit. Small hotel companies have specific problems in their daily business. Top priority in management and surviving of hotels is cash, because fixed costs are very dominant so hotels earmark more resources for them than for marketing. This means higher engagement and involvement of the state in furtherdevelopment of small and medium hotel companies in Serbia. The state should provide favourable subsidized credit lines for small and medium hotel companies in Serbia, through appropriate support programmes.

  6. 国际连锁品牌酒店电气设计标准实践应用%Practical Application of Electrical Design Standard for International Brand Chain Hotels

    Institute of Scientific and Technical Information of China (English)

    刘玉第

    2015-01-01

    The thoughts, methods and key points of electrical design standard for international brand chain hotels are illustrated from the aspects such as the standard, power supply guarantee and design review of international hotel management companies, and the way of how combine the electrical design standard for international brand chain hotels with the specifications in China to apply to practical projects, as well as the differences between the electrical design standard for international brand chain hotels and that for common hotels in China are emphatically elaborated.%从酒管公司标准、 供电保障和设计审核等方面入手, 说明国际连锁品牌酒店电气设计标准的思路、 方法和要点, 着重阐述在实际项目中如何将其与中国规范结合应用, 以及与国内一般酒店设计的差异点.

  7. Market segmentation and the changing budget hotel industry in urban South Africa

    OpenAIRE

    Market segmentation and the changing budget hotel industry in urban South Africa

    2013-01-01

    Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country’s re-entry into the global tourism ec...

  8. Customer satisfaction evaluation and recommendations for a marketing communication. Case: Business-Hotel “Karelia”

    OpenAIRE

    Guterman, Yana

    2015-01-01

    The economic which crisis started at the end of 2014 in Russia affected the hospitality industry significantly, the amount of tourists decreased, and issues of customer satisfaction and new cus-tomers’ attraction have become very important for hotel businesses. The main objectives of this thesis were to evaluate the current level of customer satisfaction and suggest some new ways of communication with the potential customers for the Business-Hotel “Karelia”. This hotel, located in Saint-P...

  9. HOTEL MANAGEMENT AND QUALITY OF HOTEL SERVICES

    National Research Council Canada - National Science Library

    Ivica Batinić

    2016-01-01

    ... on the relentless tourism market. Any serious "top" hotel management, with a defined mission, vision and goals, must define a "special policy" of improving the quality of hotel services through "structural programs of quality...

  10. The Assessment of Hotel Services in Poiana Brasov Resort

    Directory of Open Access Journals (Sweden)

    Baltescu C.A.

    2014-12-01

    Full Text Available The choice of a holiday destination is determined by the features of the existing accommodation offer. The quality of hotel services provided influence the attracted customer segment, the satisfaction degree of consumption, the loyalty degree for the accommodation unit and destination, and also the economic-financial performance of the company. This article analyzes the opinions of tourists staying in Poiana Braşov resort regarding their consumption experience in one of the most representative hotels of the resort. The results obtained show customers’ expectations, satisfaction degree after consumption and future ways for adapting and improving hotel services.

  11. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Chinese New Year Room Package 2008 During the traditional Chinese Spring Festival, Beijing Marriott Hotel West offers a value-for- money"Chinese New Year Room Package 2008"to let you spend your holidays in comfort and luxury! On February 1-17,2008,you can enjoy a special room rate of only 700 yuan net for Marriott Deluxe rnom (with a room size of 68 square meters) for single or double occupancy. Enjoy guest benefits such as complimentary coffee, tea making facilities,mineral water,hair dryer,trou- ser presser and in-house electronic safe facilities. Make your reservations NOW! Please contact

  12. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Rosedale Hotel & Suites Beijing Delicious Hairy Crab Delicate pure hairy crabs are prepared in various flavors: Steamed, Salted, Jinsha, and Sauteed with chilli. All styles will satisfy your appetite from the middle of September to the end of October during the golden days of autumn. Best price just 88 yuan/serving Location: 1 st floor Rosette Chinese Restaurant Opening Hours: 12:00 a.m.-3:00 p.m. 6:00 p.m.-10:00 p.m. For Reservations: 86-10-59602288 ext. 2688

  13. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    The Ritz-Carlton,Beijing Ritz-Carlton,Beijing has successfully completed a mass recruitment campaign in order to select the finest employees it could find as it prepares to open a new luxury hotel in the heart of Beijing. The Ritz-Carlton,Beijing management team,led by General Manager Manfred Weber.is comprised of the most talented professional hoteliers.This all-star team has been assembled to open Ritz-Carlton’s exit- ing new luxury product and set new levels of individualized service in Beijing.

  14. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    In July,Sofitel Luxury hotels join the French Government’s initiative So French So Good to promote French produce around the globe.From July 7 to 14,the Festival Mondial de la Gastronomie(World Gastronomy Festival)will take place all over the world,celebrating each country’s wine and food culture. Park Plaza Beijing Science Park Dim Sum-A new way to enjoy an old favorite! Four Seasons presents a creative selection of Dim Sum with Thai,Indian,Vietnamese and Korean influences.Choose Sofitel Wanda Beijing

  15. 深圳某国际性酒店中央空调系统改造情况综述%Summary of Amendment Works for Central Air Condirioning Systems of an International Hotel in Shenzhen

    Institute of Scientific and Technical Information of China (English)

    成先旗

    2001-01-01

    Nowadays rivalries among hotels are fierce in Shenzhen . Functional subareas of the intemational hotels are miscellaneous . Desires of the guests for indoor air quality as interior temperature, humidity & quantity of fresh air are incresing. some criteria have been given in the national code for design of heating , ventilation and air conditioing works(GBJ19-87)& energy conservation design standard on building envelope and air conditioning for tourist hotels (GB50189-93),but the problems in the building renovation may be important.%目前深圳酒店业竞争激烈,国际性酒店功能分区复杂,旅客对室内温度、湿度、新风量等室内空气品质(IAQ)要求更高。国家《采暖通风与空气调节设计规范》(GBJ19-87)及《旅游旅馆建筑热工与空气调节节能设计标准》(GB501899-93)等为此做了一定的规定,酒店改造中遇到的问题仍具有一定的普遍性。

  16. Development of Product System of International Tourist Culture Demonstration Zone in South Anhui%皖南国际旅游文化示范区产品体系开发

    Institute of Scientific and Technical Information of China (English)

    章尚正; 周伟伟; 朱莲

    2012-01-01

    The top priority of "Twelfth Five-year Plan for Anhui tourism" is to promote the construction of "International Tourist Culture Demonstration Zone in South Anhui", while development of product system is the elementary work for the construction of demonstration zone. South Anhui is one of the richest tourist resources in China, so the current work should be focused on development of tourist products hierar- chically and in series, that is, we need to integrate the rich and first-class tourist resources in the zone and develop the international tourist products in series, and we should form the product system made up of leading products, core products, special products, new products as quickly as possible. Based on the Hui Culture, the paper also explores the product strategy, environment support, sales strategy and government guidance in internalization of tourist products.%安徽旅游业“十二五”重中之重是推进“皖南国际旅游文化示范区’’建设,而产品体系开发是皖南示范区建设的基础工程。皖南是我国旅游资源最丰富的地区之一,应该分层次、系列化地开发旅游文化产品体系,即整合区域内丰富多样的高品位旅游资源,开发成系列化、层级化、国际化的旅游产品,尽快形成由龙头产品、核心产品、特色产品、新型产品等组成的产品体系。

  17. TOURIST DESTINATION MARKETING RADAUTI

    OpenAIRE

    Liliana HÎNCU

    2016-01-01

    Tourism is a dynamic phenomenon, which is in continuous change. The tourism market is in constant transformation due to competition and growing. Tourist destinations, is facing many challenges in order to enter and remain on the market. Thus tourist destination is a well-defined service which is an assembly designed to meet tourists. The marketing mix includes the following elements: product, price, distribution, promotion. Tourists come to this area because of monasteries, some of which are ...

  18. ROLE OF INTERVENING OPPORTUNITY IN TOURIST DESTINATION DEVELOPMENT

    Institute of Scientific and Technical Information of China (English)

    PAN Li-li; BAO Ji-gang

    2005-01-01

    Intervening opportunity is an important factor in spatial interaction, and has very important impacts on tourist destination development in a region. There are few literatures on this topic in tourist researches, and especially in China fewer tourist researchers pay attention to intervening opportunity theory. This article, taking Lin'an as a case study, aims to introduce intervening opportunity theory in tourist destination development by the comprehensive analysis of some data including literatures, Intemet information, longitudinal data and some tourist surveys. Both quaitative and quantitative methods are all used in this research. Firstly, the authors expatiate upon the definition of intervening opportunity, by reviewing the literatures in detail, take Lin'an of Zhejiang Province as a case study, and then analyze some necessary factors of intervening opportunity, such as regional tourist demands and supplies, tourist attractions, spatial distance and transportation, tourist images and costs, regional competition and cooperation in tourist destinations. Finally the impacts of intervening opportunity on Lin'an tourist development are analyzed in detail. The results show that intervening opportunity do not occur everywhere, and there must be some critical factors, and intervening opportunity surely plays important roles in tourist destination development. The tourist development in Lin'an is attributed to intervening opportunity of the spatial location between Hangzhou and Huangshan that are two famous tourist cities in China, and the occurrence of intervening opportunities in Lin'an is the integration of some external and internal factors.

  19. Importance of location and exterior of city hotels as elements of guest satisfaction

    Directory of Open Access Journals (Sweden)

    Tepavčević Jelena

    2016-01-01

    Full Text Available Business practices and attitudes of tourists show that hospitality represents the primary factor in the development of urban tourism. It is considered that, besides the exclusive appearance, there is no business success for hotel properties without a proper location. It is known that a typical tourist would like to be close enough to tourist attractions, to be able to reach them on foot. This paper deals with the importance of location and exterior of urban hotels on guests decision on the selection and overall satisfaction with hotel products. The survey was conducted in the hotels two largest urban centers in Serbia (Belgrade and Novi Sad. The aim of the research is an insight into the real impact of location and exterior when assessing the guest satisfaction. Descriptive statistical analysis, t-test and regression analysis were used for statistical data processing.

  20. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Minzu Hotel’s Free Gym for Guests Going to the gym helps people escape the madness of the metropolis and find a quiet place to develop a healthy lifestyle.Minzu Hotel opened its gym- nasium in a grand ceremony this spring,offering urbanites a place to relieve the pressures of modern life and pursue relaxation of the mind.The gym is located on the second floor in a quiet and elegant environment.Going to the gym regularly can help a person reduce fat and mold the perfect body.Minzu Hotel’s gym will give you a new outlook on life and put a spring in your step.

  1. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    China World Hotel,Beijing Born and bred in Yangzhou,the reputed birthplace of Huaiyang cui- sine,the young Xin Qing Hou grew up, surrounded by the familiar light flavours and fresh tastes characterizing the dishes of his native hometown. Today,Chef Hou is stimulated by the enormity of the new challenges currently facing him—introducing fine Huaiyang cuisine to a well-established restaurant operating in a highly competitive,world-class city,which happens to be hosting the 2008 Olympics and comes with a discriminating and demanding clientele to match.Instead of being intimidated at the pros- pect of opening day,Chef Hou is determined to show,to both Beijingers and to their guests to the city,the light tastes,finesse and elegance in food presentation that are the hallmarks of authentic Huaiyang cuisine.

  2. RESEACH OF PROSPECTS OF DEVELOPMENT OF THE HOTEL INDUSTRY AND RECOMMENDATION ABOUT FORECASTING OF EFFICIENCY OF ITS FUNCTIONING

    Directory of Open Access Journals (Sweden)

    Татьяна Викторовна Голощапова

    2014-05-01

    Full Text Available In the industrial cities having preconditions of development of the tourist and hotel industry, there is a problem of justifying the effectiveness and prospects of development of this direction. The purpose of work is to develop recommendations and proposals for the development of tourism efficient functioning of hotels in the industrial city. The article presents a model of organizational and economic support for the functioning of the hotel industry based on a study of tourist flow, and the model of forecasting of efficiency of functioning of the hotel industry is developed, and also recommendations about development of tourist and hotel sector on the example of Togliatty are offered. The implementation of the recommendations and suggestions will greatly improve the socio-economic indicators of the city and the region.DOI: http://dx.doi.org/10.12731/2218-7405-2013-9-84

  3. Chinese hotel general managers' perspectives on energy-saving practices

    Science.gov (United States)

    Zhu, Yidan

    As hotels' concern about sustainability and budget-control is growing steadily, energy-saving issues have become one of the important management concerns hospitality industry face. By executing proper energy-saving practices, previous scholars believed that hotel operation costs can decrease dramatically. Moreover, they believed that conducting energy-saving practices may eventually help the hotel to gain other benefits such as an improved reputation and stronger competitive advantage. The energy-saving issue also has become a critical management problem for the hotel industry in China. Previous research has not investigated energy-saving in China's hotel segment. To achieve a better understanding of the importance of energy-saving, this document attempts to present some insights into China's energy-saving practices in the tourist accommodations sector. Results of the study show the Chinese general managers' attitudes toward energy-saving issues and the differences among the diverse hotel managers who responded to the study. Study results indicate that in China, most of the hotels' energy bills decrease due to the implementation of energy-saving equipments. General managers of hotels in operation for a shorter period of time are typically responsible for making decisions about energy-saving issues; older hotels are used to choosing corporate level concerning to this issue. Larger Chinese hotels generally have official energy-saving usage training sessions for employees, but smaller Chinese hotels sometimes overlook the importance of employee training. The study also found that for the Chinese hospitality industry, energy-saving practices related to electricity are the most efficient and common way to save energy, but older hotels also should pay attention to other ways of saving energy such as water conservation or heating/cooling system.

  4. Research on the Aesthetic Experiences of Tourists Visiting Turkey

    Directory of Open Access Journals (Sweden)

    Saime Oral

    2013-12-01

    Full Text Available The purpose of this study was to determine the aesthetic value of tourism products provided by tour operators who are the wholesalers with in the tourism industry as well as revealing the impact of aesthetic valueson customer satisfaction. The research was applied to Far-East tourists who have been visiting Turkey in ever increasing numbersyear by year. Convenience sampling, a non-probability sampling method was used. Zhang (2008’s Aesthetic Value Scale was performed on Far-East tourist groups. Exploratory factor analysis and correlation analysis were applied to the data collected from the Far East tourists visiting Turkey. As aresult of the exploratory factor analysison the aesthetic experiences of the tourists within: asouvenir shop, museum, restaurant, hotel and tour bus aesthetic valueswere apparent throughout. At the end of the research apositive correlation was found between aesthetic value and customer satisfaction

  5. Measuring Perceived Service Quality Using servqual: A Case Study of the Croatian Hotel Industry = Merjenje zaznane kakovosti storitev s pomočjo modela servqual: primer hrvaške hotelske dejavnosti

    Directory of Open Access Journals (Sweden)

    Suzana Marković

    2010-09-01

    Full Text Available The purpose of the study is to examine customers’ perceptionsof service quality in the Croatian hotel industry. The aim is to assessthe perceived service quality of hotel attributes and to determinethe factor structure of service quality perception. A modifiedSERVQUAL scale was used to assess service quality perceptionsfrom the perspective of domestic and international tourists. Datawere collected in 15 hotels in the Opatija Riviera (Croatia, usinga self-administered questionnaire. Descriptive statistical analysis,exploratory factor analysis and reliability analysis were conducted.The study results indicate the rather high expectations ofhotel guests regarding service quality. ‘Reliability,’ ‘empathy andcompetence of staff,’ ‘accessibility’ and ‘tangibles’ are the key factorsthat best explained customers’ expectations of hotel servicequality. The results of the quantitative assessment of perceivedservice quality may provide some insights on how customers ratethe service quality of a particular hotel. Thus, the findings can beused as a guide for hotel managers to improve the crucial qualityattributes and enhance service quality and business performance.

  6. Emergency Management for Disasters in Malaysian Hotel Industry

    Directory of Open Access Journals (Sweden)

    AlBattat Ahmad Rasmi

    2014-01-01

    Full Text Available This paper aims to identify major emergencies that have the potential to place Malaysian hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian hotels. Face-to-face interview with managers from three, four and five star hotels from different backgrounds: local; regional; and International in Kuala Lumpur, Subang, and Putrajaya are undertaken. The result revealed that Malaysian hotels are exposed to a wide range of natural and man-made disasters. Malaysian hotels lack proactive emergency planning and a lot of constraints which impede successful emergency planning for disasters in the hotel industry in Malaysia, with emphasizing on the relevant authority’s role to demonstrate emergency management to hotels convincing them to adopt such practices, so they can be able to cope with emergencies effectively.

  7. Disaster Preparedness of Hotel Industry Abroad: A Comparative Analysis

    Directory of Open Access Journals (Sweden)

    AlBattat Ahmad R.

    2014-01-01

    Full Text Available This paper aims to identify major emergencies that have the potential to place hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian and Jordanian hotels. Face-to-face interview for managers from three, four and five star hotels from different backgrounds: local; regional; and International in Kuala Lumpur, Penang, Amman and Petra were undertaken. Results revealed that hotels are exposed to a wide range of natural and man-made disasters, Occurred globally affected locally. Hotels lack proactive emergency planning and a lot of constraints which impede successful emergency planning for disasters in the hotel industry, with emphasizing on the relevant authority’s role to demonstrate emergency management to hotels convincing them to adopt such practices, so they can be able to cope with emergencies effectively.

  8. 50 CFR 23.15 - How may I travel internationally with my personal or household effects, including tourist souvenirs?

    Science.gov (United States)

    2010-10-01

    ...) CONVENTION ON INTERNATIONAL TRADE IN ENDANGERED SPECIES OF WILD FAUNA AND FLORA (CITES) Prohibitions... the international movement of personal and household effects. (b) Stricter national measures. The... household effect for the following species exceeds the quantity indicated in paragraphs (c)(3)(i)...

  9. Hotel Crowdfunding Grows Up

    Directory of Open Access Journals (Sweden)

    Joshua Bowman

    2015-08-01

    Full Text Available Hotel crowdfunding is gaining momentum. Many of the largest real estate crowdfunding sites (such as Realty Mogul, Fundriser, Real Crowd and Prodigy Networks frequently have hotel private placements mixed in with offerings for other types of real estate. In addition, a few crowdfunding sites that specifically focus on hotel crowdfunding have been created. The first hotel crowdfunding website dedicated solely to the hospitality industry was Hotel Innvestor, although others sites have recently been created such as iCrowdHotels and Equity Roots.

  10. Tourist valorization of the municipality of Negotin

    Directory of Open Access Journals (Sweden)

    Čučulović Rodoljub

    2010-01-01

    Full Text Available According to its physical-geographical and socio-economical characteristics, the municipality of Negotin belongs to the territories with favorable tourist potentials. In order to scientifically validate this fact, in this paper tourist valorization has been performed using quantitative-qualitative method, giving attractiveness ranking values, based on which conclusions have been made on the direction and forms of tourist potential. The results obtained from tourist valorization have shown that the hydrographic potential and fauna are rated as good (3, and have the highest general tourist value among natural resources. General values are graded as satisfactory (1.8 and the climate is graded as unsatisfactory (1.2. Valorization of anthropogenic characteristics gave the maximal general value (4 to cultural-historical objects including sacral objects - monasteries and churches and the Rajac pimnice. The Rajac pimnice have an especially high value, as they represent, for us, a unique value that can be considered in diverse ways and adjusted to tourist utilization. Based on the performed tourist valorization it can be noted that the general tourist value of the municipality of Negotin is of regional ranking, though anthropogenic potentials are of national ranking and part of them, as emphasized, are objects that are internationally important. The basic shortcoming is the low road quality leading to places of important tourist value, even though the road network is favorable, and there are also many weaknesses in the receptive tourist base. Improvement of these shortcomings would create a good image of the municipality of Negotin in continental tourism of the Republic of Serbia.

  11. Testing expected and perceived service quality in the hotel industry

    Directory of Open Access Journals (Sweden)

    Vujko Aleksandra

    2015-01-01

    Full Text Available Guest satisfaction is the key to retaining existing and attracting new guests. In order to reach this goal, managers in hotels have become aware of the fact that the quality stay is reflected in the unique experiences of the tourists in particular. Guest satisfaction with hotel services can be tested by various methods. In this study, we used a questionnaire technique, in which respondents were guests of the hotel 'Vojvodina', 'Novi Sad' and 'Park' in Novi Sad, then the guests of the hotel 'Vojvodina' and 'Gold Class' in Zrenjanin, as well as the guests of the hotel 'Brothers Sekulic' in Zlatibor. The respondents were asked to evaluate various aspects of the business environment, employees' attitude towards guests, taste and variety of food and beverages. Data are presented in tables with brief comments. Based on the analysis of dependent and independent variables, we concluded that the physical features of a hotel, as well as the guest-employee relationship, are primarily related to the personal experience. Guests were the least satisfied with the hotel bar. These pieces of information are crucial for the hotel enterprises and contribute to the advancement of business through the adjustment of the product to the needs of the customer.

  12. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2012-01-01

    <正>嘉里喜事多8月25日,重装改造后的北京嘉里大酒店首场年度婚宴秀在超过l,560平米的大宴会厅如期举行。350多位受邀新人共同饱览了顶尖婚纱设计师、酒宴供应商、摄影师、花商及婚礼化妆师提供的最新资讯,以及10款不同主题的婚宴摆台和多款中西美食。On 25 August 2012 Kerry Hotel,Beijing hosted its first WeddingFair in the l,560-square-metre Grand Ballroom There wereover 350 guests in attendance The event showcased weddingcakes,10 different table settings,a bridal fashion show featuring25 designer gowns and 30 lucky guests took home prizes地址:北京朝阳区光华路1号电话:010 65618833

  13. Sobre la construcción de un hotel en el aeropuerto internacional Arturo Merino Benítez de Santiago de Chile. / Reflections on the construction of a hotel at the international airport Arturo Merino Benitez Santiago de Chile.

    Directory of Open Access Journals (Sweden)

    Montealegre Klenner, Alberto

    2006-06-01

    Full Text Available Se discute la localización de un hotel en el eje de la composición del aeropuerto Arturo Merino Benítez de Santiago de Chile, pegado y obstruyendo la vista hacia el Edificio Terminal, considerándose que, de materializarse, sería una grave aberración arquitectónica./The author argues against the location of a Hotel in the main axis of the Master Plan of the Arturo Merino Benitez Airport in Santiago de Chile (SCL. This new Hotel would be adjacent to the Terminal Building thus blocking the views to and from this building. The author states that if the project is followed through it would be a serious architectural outrage.

  14. Space-Hotel EARLY BIRD - A Visionary Prospect of a Space Station

    Science.gov (United States)

    Amekrane, R.; Holze, C.

    2002-01-01

    rachid.amekrane@astrium-space.com/Fax: +49 421 539-24801, cholze@zarm.uni-bremen.de/Fax: The International Space Station was planed for research purposes. In 2001 the first private man, Denis Tito,visited the ISS and the second private man, Mark Shuttleworth is following him. Space pioneers as Wernher von Braun, Sir Arthur C. Clarke had the dream that one day a space station in earth orbit will host tourists. It is evident that the ISS is not designed to host tourists. Therefore this dream is still open. Asking the question "how should a space station should look like to host tourists?" the German Aerospace Society DGLR e.V. initiated in April 2001 a contest under the patronage of Mr. Joerg Feustel-Buechl, the Director of Manned Spaceflight and Microgravity, European Space Agency (ESA). Because the definition and design of living space is the content of architecture the approach was to gather new ideas from young architects in cooperation with space experts. This contest was directed at students of architecture and the task set was to design a hotel for the earth orbit and to accommodate 220 guests. The contest got the name "Early Bird - Visions of a Space Hotel". The results and models of the student's work were shown in an exhibition in Hamburg/Germany, which was open to the public from September 19th till October 20th 2001. During the summer term of 2001 seventeen designs were completed. Having specialists, as volunteers, in the field of space in charge meant that it could be ensured that the designs reflected a certain possibility of being able to be realized. Within this interdisciplinary project both parties learned from each other. The 17 different designs were focused on the expectations and needs of a future space tourist. The design are for sure not feasible today, but the designs are in that sense realistic that they could be built in future. This paper will present the overview of the 17 designs as visions of a future space hotel. The designs used

  15. Hotel Don Pepe. Marbella

    Directory of Open Access Journals (Sweden)

    Población, Eleuterio

    1965-07-01

    Full Text Available This splendid building, located at «Las Merinas», is a new source of interest in the beautiful Costa del Sol. It has been made with the most modern materials and techniques. It has an outstanding view over the sea and it has seven standardized floor levels occupied by single rooms, whilst other parts of the building are taken up with small apartments. The recreation zone includes a bar, swimming pools for children and adults, and a cabaret. The ground floor has a main entrance hall, reception offices, shopping corridor, great hall, tea room, and bar. The second floor has a breakfast room, connecting two banqueting halls, hairdresser's, sauna baths, gymnasium, administrative offices, and the manager's flat. The services zone comprises the kitchen, a dining room for various members of the senior staff, post office, laundry, and other standard facilities. The celler serves as a general store and also as wine storage. This hotel has a most impressive functional aspect, and sets a new standard of comfort and luxury for the benefit of tourists who visit this fashionable and picturesque part of the Mediterranean coast.Este espléndido edificio, situado en la finca «Las Merinas», es un atractivo más de la bellísima Costa del Sol malagueña. Se ha instalado de acuerdo con los más modernos materiales y técnicas, disfrutando de bellas vistas hacia el mar, y dispone de: un bloque con siete plantas-tipo de habitaciones, otro de apartamentos auxiliares de pequeña altura, y la zona de recreo, con bar, piscinas para niños, nadadores y saltos, y sala de fiestas. La planta baja aloja: el acceso principal, recepción, conserjería, galería comercial, gran hall, salón de té, bar, etc. La entreplanta comprende: el comedor de desayunos, en conexión con dos comedores para banquetes; peluquerías, sauna, gimnasio, administración y vivienda del director, aparte de la zona de servicios, con cocina, comedores varios de jefes, personal, correos, lavander

  16. Preliminary report: outbreak of Legionnaires disease in a hotel in Calp, Spain, update on 22 February 2012.

    Science.gov (United States)

    Vanaclocha, H; Guiral, S; Morera, V; Calatayud, M A; Castellanos, M; Moya, V; Jerez, G; Gonzalez, F

    2012-02-23

    Research is ongoing on eighteen cases of Legionellosis, including four deaths, identified among tourists and employees in a hotel in Calp, Spain. Cases occurred during a period of two months, indicating the possibility of a point-source transmission at the hotel. An environmental investigation identified several positive samples in the hotel, which as a precautionary measure, was closed until requested improvements were made. Surveillance measures currently remain active.

  17. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    The 18th Shanghai International Hos- pitality Equipment & Supply Expo From March 31 to April 3, the 18th Shanghai International Hospitality Equipment & Supply Expo will be held at Shanghai New International Expo Center. With more than 3,000 booths and

  18. 1997: Year of the Tourist

    Institute of Scientific and Technical Information of China (English)

    1997-01-01

    ON January 1, 1997, a strong wind blew into Beijing just after a heavy snow. But still the Capital Airport was abuzz with activity. A welcoming team was gathered awaiting the arrival of the first batch of guests of the 1997 China International Year of the Tourist. The team was comprised of 200 drummers, dragon dancers, lion dancers and 300 young women, each holding bouquets of fresh flowers and pinwheels spinning in the wind.

  19. Hotel software-comprehensive hotel systems

    OpenAIRE

    Šilhová, Lenka

    2010-01-01

    This bachelor's thesis deals with the usage of computer systems in the hotel industry. First part is focused on history, development and integration of technology into this field. Second part is dedicated to concrete products of the company Micros-Fidelio, which is the leader of hotel software market in the Czech Republic.

  20. 上海国际旅游度假区地下管线地理信息系统的应用研究%The Application and Research of Underground Pipelines GIS in Shanghai International Tourist Resort

    Institute of Scientific and Technical Information of China (English)

    陈莉莉

    2012-01-01

    For the function of Shanghai international tourist resort committee site on underground pipeline planning approve in the area of Disneyland Park, this paper explored the establishment and application of underground pipelines GIS in the area of Shanghai international tourist resort. The system includes underground pipeline planning approve, construction approval, final acceptance and etc.%针对我院对上海国际旅游度假区管委会对迪士尼区域地下管线规划工作的审批管理职能,研究上海国际旅游度假区地下管线地理信息系统的建立与应用。通过对管线规划审批、施工审批、竣工验收等一系列工作流程作研究。

  1. Classification of Customer Satisfaction Attributes: An Application of Online Hotel Review Analysis

    OpenAIRE

    Dong, Jian; Li, Hongxiu; Zhang, Xianfeng

    2014-01-01

    Part 3: Digital Business; International audience; With the wide penetration of Internet, online hotel reviews have become popular among travellers. Online hotel reviews also reflect customer satisfaction with hotel services. In this study we use online hotel reviews to classify the attributes of customer satisfaction with hotel services. The empirical data was collected via Daodao.com, the Chinese affiliated brand of online travel opinion website tripadvisor.com. Based on text mining and cont...

  2. INNOVATIONS AND TOURISTIC ACTIVITY EVOLUTION

    Directory of Open Access Journals (Sweden)

    V. S. Novikov

    2012-01-01

    Full Text Available Fundamental and applied innovations impact activities in the tourist industry and evolution thereof. More and more sophisticated technologies and communication techniques are practically used to serve tourists. Basically, innovative tourist activity development concept represents innovation of values and in particular means that tourist’s impression is taken into account to higher extent and tourist product personification changes the products’ consumer value. Discussed in the article are tourist activity, tourist cluster, destination and glocalization development prospects.

  3. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    Marriott International Marriott International will invest$500,000 in seed money over the next two years to support a vital water conservation program that helps protect the largest source of fresh water on the planet,located in the moun-

  4. Tourist Port Havana

    NARCIS (Netherlands)

    Van der Biezen, T.F.; Kuhlman, W.; Schoen, J.J.; Stam, G.N.; Witteman, D.

    2013-01-01

    To achieve economic growth, the intentions of Cuba are to focus on tourism. The current facilities of the Port of Havana are however in a state of heavy decay and the city is not able to receive tourists travelling by yacht or ferry. For this reason the master plan Tourist Port Havana has been

  5. Tourist Port Havana

    NARCIS (Netherlands)

    Van der Biezen, T.F.; Kuhlman, W.; Schoen, J.J.; Stam, G.N.; Witteman, D.

    2013-01-01

    To achieve economic growth, the intentions of Cuba are to focus on tourism. The current facilities of the Port of Havana are however in a state of heavy decay and the city is not able to receive tourists travelling by yacht or ferry. For this reason the master plan Tourist Port Havana has been creat

  6. Tourist Port Havana

    NARCIS (Netherlands)

    Van der Biezen, T.F.; Kuhlman, W.; Schoen, J.J.; Stam, G.N.; Witteman, D.

    2013-01-01

    To achieve economic growth, the intentions of Cuba are to focus on tourism. The current facilities of the Port of Havana are however in a state of heavy decay and the city is not able to receive tourists travelling by yacht or ferry. For this reason the master plan Tourist Port Havana has been creat

  7. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Crowne Plaza Park View Wuzhou Beijing Enjoy a sumptuous traditional Christmas buffet feast with added Russian delicacies combined with international and Chinese flavor prepared by executive chef Tony Probst. Great lucky draw prizes, including an LCD TV, laptop, camcorder,

  8. Problems in Management of Intern Majoring in Hotel Management in Higher Vocational College and Countermeasures%浅析高职院校酒店管理专业实习生管理的问题与对策

    Institute of Scientific and Technical Information of China (English)

    张卫兵

    2013-01-01

    Higher vocational college students' professional practice is an important part of today's vocational education plan, especially for hotel management specialty. The internship process for intern, hotels and school plays an important role. Aiming at the problems in practice of students majored in hotel management, the paper analyzes the causes and puts forward the corresponding countermeasure to provide reference for hotel internships for students majoring in tourism management.%高职院校学生的专业实习是当今职业教育教学计划中的重要组成部分。尤其对于酒店管理专业这种操作性很强的专业来说,实习过程对实习生、酒店和学校都起着举足轻重的作用。针对学生酒店实习中常出现的问题,分析其成因并提出了相应的对策,旨在为旅游管理专业学生的酒店实习工作提供有益探索。

  9. Multi-Language Sentiment Analysis for Hotel Reviews

    Directory of Open Access Journals (Sweden)

    Sodanil Maleerat

    2016-01-01

    Full Text Available Touristes and traveler use avariety of information sources (e.g. travelportals, blogs, or social networking sites like twitter to help them decide for a hotel room. These sources all contain highly subjective text that expresses the opinions of many. We took a preliminary view on user generated hotel reviews from two travel portals in English and Thai. We developed a taxonomy of features and specifically investigated how accurately they can be predicted with three classification methods. The results indicate that support vector machines perform best for this specific domain.

  10. Market segmentation and the changing budget hotel industry in urban South Africa

    Directory of Open Access Journals (Sweden)

    Market segmentation and the changing budget hotel industry in urban South Africa

    2013-01-01

    Full Text Available Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country’s re-entry into the global tourism economy after its democratic transition. Historically, the South African hotel industry became dominated by one- and two-star budget accommodation as a result of the country’s liquor legislation. With the reconfiguration of the hotel industry after 1990 to target the growing international tourism market, the role of budget hotels changed. This analysis examines the diminished role of budget hotels in South Africa’s hotel economy, the shifting nature of the budget hotel and location patterns of budget hotels from 1990 to the present. It shows that post-1990 budget hotels are mainly concentrated in large cities and secondary centres of South Africa, and that in small towns the former liquor-focused budget hotel has been replaced by other forms of accommodation.

  11. Study on the effect of intermediary organizations on the hotel interns satisfaction%中介组织对酒店实习生满意度影响研究

    Institute of Scientific and Technical Information of China (English)

    齐炜

    2013-01-01

      本文结合酒店实习生的现状,从中介组织着手,运用激励理论、沟通理论、需求层次理论提出提高酒店实习生的满意度。期望对学校的实习安排、提高实习生的实习满意度提供一些建设性的意见。%  Combining with the current situation of hotel interns and starting with the intermediary organizations, the paper puts forward the improvement of hotel interns’ satisfaction by using motivation theory, communication theory and hierarchy of needs theory, expecting to offer some contributive ideas about school’s intern arrangements and improvement of interns’ satisfaction.

  12. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Park Plaza Beijing Wangfujing Christmas Eve Celebration at Bloo restaurant on December 24,17:30 p.m.-10:30 p.m.Christmas Eve Dinner Buffet:Indulge in a lavish seafood buffet and international cuisine stations. Groove to live jazz and pop music as you try to win attractive lucky

  13. Live a residential experience during holidays or how Riad Guest Houses promote the connexions with Marrakech as a touristic destination

    Directory of Open Access Journals (Sweden)

    Stéphanie LEROUX

    2009-01-01

    Full Text Available The study of the town of Marrakech allows one to map the evolution of touristic housing, as well as the different ways of viewing the world attached to these accommodations. One can divide them into three big categories. Hotel clubs make up the first, unrated hotels the second, and Riad Guest Houses (RGH, the third. The three aforementioned categories represent three distinct stages in the evolution of touristic practices, with the later stages being characterized by a rejection of the now disparaged status of “tourist”. Hotel clubs are synonymous with mindless mass tourism while unrated hotels are generally patronized by cleverer backpacker and/or adventurer types. The third category is representative of a new generation aspiring to blend in to the point of becoming residents. While mass tourism is plainly associated with a dehumanized economic presence, the wish to adopt the status of resident can be read as a desire to legitimate one’s presence in the country, as well as to show one’s human and sensitive side. However, these changes have not yet managed to expunge from collective representations the figure of the tourist as a dim-witted and ridiculous putz – the “voyage idiot”. The reason for this is that the tourists themselves do not question this representation, especially not those who wish to distance themselves from it. Indeed they use it as a way to promote their own alternative touristic practices, symbolized by the unrated hotel and the Riad Guest House.

  14. Tourist Port Havana

    OpenAIRE

    Van der Biezen, T.F.; Kuhlman, W.; Schoen, J.J.; Stam, G.N.; Witteman, D.

    2013-01-01

    To achieve economic growth, the intentions of Cuba are to focus on tourism. The current facilities of the Port of Havana are however in a state of heavy decay and the city is not able to receive tourists travelling by yacht or ferry. For this reason the master plan Tourist Port Havana has been created. The objective is to find a feasible solution in the Havana Bay to receive large numbers of tourists that will visit the city by yacht or ferry. This has resulted in the design of Marina La Coub...

  15. Tourist Port Havana

    OpenAIRE

    Van der Biezen, T.F.; Kuhlman, W.; Schoen, J.J.; Stam, G.N.; Witteman, D.

    2013-01-01

    To achieve economic growth, the intentions of Cuba are to focus on tourism. The current facilities of the Port of Havana are however in a state of heavy decay and the city is not able to receive tourists travelling by yacht or ferry. For this reason the master plan Tourist Port Havana has been created. The objective is to find a feasible solution in the Havana Bay to receive large numbers of tourists that will visit the city by yacht or ferry. This has resulted in the design of Marina La Coub...

  16. The Impact of Promotion Activities on Touristic Area Selection: A Case Study of Japanese Tourists Visiting Cappadocia

    Directory of Open Access Journals (Sweden)

    R. Pars Şahbaz

    2012-09-01

    Full Text Available The purpose of this research is to examine the impact of promotion activities on destination selection and to determine the level of the impact of promotion activities on Japanese tourists visiting Cappadocia region. The target population of the study is all Japanese tourists visiting Nevsehir province of Turkey. The sample of the study is composed of tourists visiting the city center and some districts of Nevsehir. After getting the required permissions, the questionnaires were distributed to Japanese tourists while they were staying at the hotels in Cappadocia. The software SPSS (Statistical Package for Social Sciences was used to analyze the data. The findings of the study indicate that the Japanese tourists visiting Cappadocia were influenced at a certain level from the promotion activities. As a result, it was determined that the promotion activities have a significant impact on destinations. It was also determined that as the importance given to the promotion activities increase, both the familiarity of the destinations and the tourist arrivals could increase.

  17. GREENING HOTELS - BUILDING GREEN VALUES INTO HOTEL SERVICES

    National Research Council Canada - National Science Library

    Darija Hays; Durdana Ozretic-Dosen

    2014-01-01

      The objective of this paper is to enhance knowledge about greening hotel services and the possibilities it provides for successful hotel management as well as for enrichment of hotel guest experiences...

  18. Evaluation of the channelized Hotelling observer with an internal-noise model in a train-test paradigm for cardiac SPECT defect detection.

    Science.gov (United States)

    Brankov, Jovan G

    2013-10-21

    The channelized Hotelling observer (CHO) has become a widely used approach for evaluating medical image quality, acting as a surrogate for human observers in early-stage research on assessment and optimization of imaging devices and algorithms. The CHO is typically used to measure lesion detectability. Its popularity stems from experiments showing that the CHO's detection performance can correlate well with that of human observers. In some cases, CHO performance overestimates human performance; to counteract this effect, an internal-noise model is introduced, which allows the CHO to be tuned to match human-observer performance. Typically, this tuning is achieved using example data obtained from human observers. We argue that this internal-noise tuning step is essentially a model training exercise; therefore, just as in supervised learning, it is essential to test the CHO with an internal-noise model on a set of data that is distinct from that used to tune (train) the model. Furthermore, we argue that, if the CHO is to provide useful insights about new imaging algorithms or devices, the test data should reflect such potential differences from the training data; it is not sufficient simply to use new noise realizations of the same imaging method. Motivated by these considerations, the novelty of this paper is the use of new model selection criteria to evaluate ten established internal-noise models, utilizing four different channel models, in a train-test approach. Though not the focus of the paper, a new internal-noise model is also proposed that outperformed the ten established models in the cases tested. The results, using cardiac perfusion SPECT data, show that the proposed train-test approach is necessary, as judged by the newly proposed model selection criteria, to avoid spurious conclusions. The results also demonstrate that, in some models, the optimal internal-noise parameter is very sensitive to the choice of training data; therefore, these models are prone

  19. Evaluation of the channelized Hotelling observer with an internal-noise model in a train-test paradigm for cardiac SPECT defect detection

    Science.gov (United States)

    Brankov, Jovan G.

    2013-10-01

    The channelized Hotelling observer (CHO) has become a widely used approach for evaluating medical image quality, acting as a surrogate for human observers in early-stage research on assessment and optimization of imaging devices and algorithms. The CHO is typically used to measure lesion detectability. Its popularity stems from experiments showing that the CHO's detection performance can correlate well with that of human observers. In some cases, CHO performance overestimates human performance; to counteract this effect, an internal-noise model is introduced, which allows the CHO to be tuned to match human-observer performance. Typically, this tuning is achieved using example data obtained from human observers. We argue that this internal-noise tuning step is essentially a model training exercise; therefore, just as in supervised learning, it is essential to test the CHO with an internal-noise model on a set of data that is distinct from that used to tune (train) the model. Furthermore, we argue that, if the CHO is to provide useful insights about new imaging algorithms or devices, the test data should reflect such potential differences from the training data; it is not sufficient simply to use new noise realizations of the same imaging method. Motivated by these considerations, the novelty of this paper is the use of new model selection criteria to evaluate ten established internal-noise models, utilizing four different channel models, in a train-test approach. Though not the focus of the paper, a new internal-noise model is also proposed that outperformed the ten established models in the cases tested. The results, using cardiac perfusion SPECT data, show that the proposed train-test approach is necessary, as judged by the newly proposed model selection criteria, to avoid spurious conclusions. The results also demonstrate that, in some models, the optimal internal-noise parameter is very sensitive to the choice of training data; therefore, these models are prone

  20. PROMOTING TOURISTIC BRAND ”BUCOVINA”

    Directory of Open Access Journals (Sweden)

    Liliana HÎNCU

    2015-04-01

    Full Text Available The concept of tourism product appears as a part of the travel agencies and the tourist areas such as: Bucovina and Maramures, Danube Delta, Dobrogea etc. Tourist areas have become real brands along the sights of Romania. Associations promote tourism, tourist information centers and tourist promotion offices of Romania, together with ANAT should devise strategies to promote tourism brands representing Romania. Regarding tourism brand, it is a picture element, which identifies the products or services of a tourist zone. Customers are the ones who decide if that brand live up to their expectations or not. Travel Branding is a process of creating and maintaining a brand in the hospitality industry. Travel Branding refers to identifying and exploiting competitive advantages in our case about the strengths of your product or Bucovina tourist area. Bucovina ,,Neverland” promoting a full of beauty. I think it can awaken from the numbness Romanian tourism. Just as red Bordeaux promote France among others, as well as Voronet blue is a Romanian brand, internationally recognized, and I think that is the most important national tourism brand. After many this area is considered a wonderland of Romania, a pearl of the country that can make the most to promote the culture and traditions of this part of Europe, so-called Switzerland of Romania. It's an area where natural beauty is complemented by monasteries and hospitality of the people of the lands.

  1. TRANSLATION STRATEGIES FOR TOURISM DISCOURSE TEXTS (THROUGH THE EXAMPLE OF A HOTEL WEBSITE

    Directory of Open Access Journals (Sweden)

    Anna Alexeevna Novozhilova

    2015-10-01

    Full Text Available The article deals with the study of linguistic and cultural aspects of the tourism discourse which has been very acute due to the development of tourist industry. International tourism has become wide-spread resulting in the necessity of related translations.Purpose. The study aims at defining discourse-conditioned translation strategies for tou-rism discourse texts.Materials. The author used texts in German and their translations from the website of one of the premium hotels in Germany as the materials of the study.Methods. Among the methods of analysis used are: stylistic analysis method, comparative method, descriptive method, semantic and structural analysis.Results. Translation mistakes and errors have been identified, translation strategies typical for tourism discourse texts have been offered, among them: recipient orientation, minimizing key information losses, choice of lexical and stylistic translation equivalents. The results of the study can be used in translation studies and translation practices.

  2. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Hilton Beijing Wangfujing Showcasing an array of brunch favorites and international selections, complemented by a free flow of premium champagne, Beijing’s newest champagne brunch-"fizztastic"-offers a culinary discovery and hint of the forbidden at Penta Dining Haven, the fifth floor collection of restaurants and bars at Hilton Beijing Wangfujing every Sunday starting on September 13. Titillate the palate of your family and friends with the appetizing selection of brunch traditions

  3. MARKETING PLAN FOR HOTEL KAKSLAUTTANEN

    OpenAIRE

    Yu, Yueyuan

    2011-01-01

    The objective of this thesis was to make a marketing plan for Hotel Kakslauttanen to increase its sales and profit, to improve the satisfaction of customers and to promote popularity and reputation. The quantitative research method was considered to be the most appropriate for this research. In the theoretical part, the study was focused on internal and external marketing environment analysis, marketing strategies management, planning, marketing mix and segmentation. The empirical part in...

  4. Tourists events in under-developed areas of Serbia

    Directory of Open Access Journals (Sweden)

    Bjeljac Željko

    2006-01-01

    Full Text Available In the countries in transition, such as Serbia, event tourism represents a form of tourist offer and marketing directed towards attractive natural and anthropogenic touristic values and localities, with the purpose of their inclusion into important international tourist destinations. Event tourism as a part of overall economic activities, with its own economic effects, has a role in opening of less developed regions towards potential investors manufacturers and consumers and also in improving employment and overall national income. This paper will point out the events in less developed regions of Serbia, as a base for development of touristic and overall economy.

  5. Tourists consuming distance

    DEFF Research Database (Denmark)

    Larsen, Gunvor Riber

    The environmental impact of tourism mobility is linked to the distances travelled in order to reach a holiday destination, and with tourists travelling more and further than previously, an understanding of how the tourists view the distance they travel across becomes relevant. Based on interviews...... contribute to an understanding of how it is possible to change tourism travel behaviour towards becoming more sustainable. How tourists 'consume distance' is discussed, from the practical level of actually driving the car or sitting in the air plane, to the symbolic consumption of distance that occurs when...... travelling on holiday becomes part of a lifestyle and a social positioning game. Further, different types of tourist distance consumers are identified, ranging from the reluctant to the deliberate and nonchalant distance consumers, who display very differing attitudes towards the distance they all travel...

  6. Reading the Tourist Guidebook

    DEFF Research Database (Denmark)

    Therkelsen, Anette; Sørensen, Anders

    2005-01-01

    This article investigates tourists’ ways of reading their guidebooks on the basis of qualitative interviews with tourists visiting Copenhagen, Denmark. Tourist guidebooks have only been dealt with sporadically by tourism scholars. The relatively few studies that focus on guidebooks either present...... a historical perspective on the guidebook or centre on content analyses of place representation, whereas virtually no research exists on the way in which tourists read and use their guidebooks. This study reveals that tourists read the same guidebooks in a number of different ways regarding types...... of information sought, amount of information read and level of involvement displayed, indicating a three-pronged typology of guidebook readers. The guidebook reader typology thus constructed may be regarded as a first step in understanding the effect of guidebooks on tourists’ behaviour and their experience...

  7. Importance of information for tourist service users in travel decision making

    Directory of Open Access Journals (Sweden)

    Đorđević Aleksandar

    2013-01-01

    Full Text Available In modern conditions of operation, the provision of right information to customers is one of the key factors of marketing communication success. When making the decision on the selection of travel, customers in tourism (tourists have the need for greater number of different information compared to the selection of other products and services. The need for more information is conditioned by the specificity of travel as a product. The tourists gather different information in the travel decision-making process on destinations, activities at destinations, hotels and services they offer, travel programs, etc. Likewise, the information on the brand and image of tourist destination they are travelling to and the brand of tourist service provider (hotel, tour-operator, travel agency, etc. are also relevant. Brands present a kind of quality guarantee and reduce the need for additional information. The aim of this paper is to determine the significance of different information for various segments of customers in tourism on the basis of empirical research. The paper will test whether various tourist segments, towards which the different communication strategies focused on travel promotion would be formulated, can be identified based on the type of information the tourists gather in the decision-making process. The paper will also consider whether the segmentation of the tourism market, based on the relevance of different information in the decision-making process of tourists, is more efficient compared to the segmentation based on the traditional criteria.

  8. Role of parking in the hotel supply chain management

    Directory of Open Access Journals (Sweden)

    Robert Maršanić

    2015-12-01

    Full Text Available Background: Supply chain management in tourism has only recently become the topic of the scientific research. The hotel product as a tourist product presents a specific mix of services and products The focus of this study has been placed on the hotel company, that, in order to create such a product, builds its own network of partners (companies, co-workers, to bring together and coordinate activities intended to result in the desired features of the hotel product. This study was evaluated as a scientifically relevant because until now the position of parking services in the hotel product has not been analyzed from the perspective of the hotel efforts and abilities to provide parking places for their guests by analyzing to which extent a good and available parking space really affects the quality of the hotel product. The aim of the study was to define the framework in which the supply chain management acts with reference to the parking service and stakeholders in the network. Methods: The method of interviewing hotel managers was used to obtain necessary data. Through the simple numerical calculations including the number of parking spaces and the capacity of the hotel accommodation we tried to identify the interrelationship, i.e. the degree of alignment of the respective sizes. Results: It turned out that towns of Rijeka and Opatija are faced with a shortage of parking spaces, especially during the tourist season. The trend of providing parking services for guests in hotel-owned garages or car parks is typical for the everyday hotel operation and the shortage of such an option, is resolved through the lease of a certain number of parking spaces in public garages and car parks. These parking spaces are away from the hotel, the guests' dissatisfaction is a normal consequence of such a decision and it is mitigated through the commercial measures. Hotel management considers a provided parking space an important element of the hotel product quality

  9. THE POTENTIALS AND POSSIBILITIES FOR DEVELOPMENT OF TOURISTIC OFFER IN EASTERN MACEDONIA

    Directory of Open Access Journals (Sweden)

    Nikola Bizoev

    2016-07-01

    Full Text Available The research of the touristic offer market indicates that the previous touristic arrangements that included a touristic offer of seven or fourteen days is not an attractive offer nowadays. We shall take into consideration the fact that current tourists prefer short vacations. As short trips are more required rather than long trips, the Eastern part of Macedonia has the potential and possibility for success in developing the touristic offer. Trends of short trips shall be the turning basic point when creating the touristic offer in this part of Macedonia. The private accommodation in the Eastern part of Macedonia is closely related to the rural way of living, which is a great advantage comparing to enormous hotels, as tourists expect to experience a difference. For this purpose, tourists must be offered with activities with which certain destinations would be sold as a unique touristic product with precised and interesting story, authentic offer and high quality accommodation infrastructure. This kind of sell requires numerous activities and contracts between local communities, agencies and local entrepreneurship. It is necessary the destination management to be on a high functional level as previous experiences include excellent results.

  10. Rejuvenating a Hotel Legend

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Politely speaking, immaculately dressed and wearing a pair of glasses, John Dick is a typical British gentleman.He represents the Langham hotel brand well. Dick was recently appointed managing director of Langham Place,Beijing, a 26-story five-star hotel located in Chaoyang

  11. The Infinite Hotel

    Science.gov (United States)

    Wanko, Jeffrey J.

    2009-01-01

    This article provides a historical context for the debate between Georg Cantor and Leopold Kronecker regarding the cardinality of different infinities and incorporates the short story "Welcome to the Hotel Infinity," which uses the analogy of a hotel with an infinite number of rooms to help explain this concept. Wanko makes use of this history and…

  12. Differentiating emotional hotel experiences

    NARCIS (Netherlands)

    Desmet, P.M.A.; Guiza Caicedo, D.; Van Hout, M.

    2009-01-01

    Emotions experienced in response to hotel services were examined with an online questionnaire. The study resulted in 348 cases of hotel service emotions. The frequency of reported pleasant emotions was similar to the frequency of reported unpleasant emotions. Often reported pleasant emotions were sa

  13. The Infinite Hotel

    Science.gov (United States)

    Wanko, Jeffrey J.

    2009-01-01

    This article provides a historical context for the debate between Georg Cantor and Leopold Kronecker regarding the cardinality of different infinities and incorporates the short story "Welcome to the Hotel Infinity," which uses the analogy of a hotel with an infinite number of rooms to help explain this concept. Wanko makes use of this history and…

  14. Differentiating emotional hotel experiences

    NARCIS (Netherlands)

    Desmet, P.M.A.; Guiza Caicedo, D.; Van Hout, M.

    2009-01-01

    Emotions experienced in response to hotel services were examined with an online questionnaire. The study resulted in 348 cases of hotel service emotions. The frequency of reported pleasant emotions was similar to the frequency of reported unpleasant emotions. Often reported pleasant emotions were

  15. Croatian Hotel Industry Financial Features Within the Period of Privatization

    Directory of Open Access Journals (Sweden)

    Jasmina Lončar

    2004-11-01

    Full Text Available The Croatian tourist sector has been stagnating during the period of transition. By analyzing the balance of Croatian hotels, the influence on the changes and courses of balance, the author points out the increasing seriousness of the situation in Croatian hotel industry measured in the relation of property, debts and owners’ capital. The connection between the financial structure, balance liabilities and the diversification of the instruments of property structure, defines the optimal financial adjustment of firms in tourism. In present-day Croatian hotel companies, uncertain profits make the company risky, not only in the aspect of debts but also considering the equity capital, which is then reflected in unsatisfactory business results. Similar researches are crucial ways towards a global knowledge about privatization in Croatian tourism today.

  16. Importance of satisfaction and guests experience in hotel business organizations

    Directory of Open Access Journals (Sweden)

    Milošević Srđan

    2012-01-01

    Full Text Available Hotel companies which operate in today's competitive environment must constantly work on improving their products and services, at the request of their guests. Customer satisfaction is the key to retaining existing and attracting new guests. To achieve this goal, managers in the hotel organizations have become aware of the fact that the quality of staying in hotel represent unique experience for tourists. Lot of papers are dealing with the exploration of this topic, it only proves its importance nowadays. However, insufficient attention is paid to the simultaneous study of experience of guests and their satisfaction through the offered models (indexes that are created for this purpose. The purpose of this paper is to show the importance of these issues and identify their potential symbiosis.

  17. THE ROLE OF ECONOMIC EFFICIENCY OF ACCOMMODATION UNITS IN DETERMINATION OF PURCHASE INTENTIONS OF TOURIST SERVICES

    Directory of Open Access Journals (Sweden)

    Simona Cristina Martin

    2014-11-01

    Full Text Available The indicators of demand distribution for various types of accommodation provide information regarding changing tourist preferences for different ways of tourist accommodation. Appreciation of economic efficiency for hotels activity is done through quantitative results obtained in accommodation units. For this purpose it uses, currently, a partial or synthetic indicators system. Taking into account the fact that, in appreciation of hotel business, it must start from the premise that it may not be fully reflected only in terms of economic results, but also through social results, appear obvious the need to maintain costs at a level that satisfies both requirements at the same time. Achieving superior social-financial indicators, remains one of the main goals also in hotel activities, but do not be overlooked the fact that it is necessary that these indicators must be obtained by ensuring a higher level of satisfaction of consumers requirements. Only simultaneous achievement of these two objectives can provide raising efficiency in accommodation sector.

  18. The relation between overall satisfaction and the variables of satisfaction in hospitality in hotels of excellence

    Directory of Open Access Journals (Sweden)

    Pablo Flores Limberger

    2014-11-01

    Full Text Available Social media change the way tourists seek and exchange information and determine management changes and implications for tourism businesses, including lodging facilities. Reviews and ratings from guests have affected the reputation of organizations both positively and negatively. The website for user-generated content allow this information to reach other tourists, assessing the quality of service and influencing the decision of new visitors. Thus, this research aimed to investigate the variables of satisfaction that influence the overall satisfaction in hotels of excellence and if there is difference between the influences depending on hotel typology. Were analyzed 1373 hotels elected as the best, according to the 2014 award TripAdvisor ratings (the best 355 hotels, 343 in small hotels, 352 in cheaper hotels and guesthouses & inns in 323. The methodology employed was a multiple regression analysis, one technique to analyze the effect of independent variables into a single variable, as Hair, Anderson Taham and Black (2005. Assessments contained in an independent manner verifications on: overall satisfaction, value for money, location, sleep quality, rooms, cleanliness and service. The results broadly demonstrate the importance of attending to the quality services, being one of the top influencers in overall satisfaction for 3 of the 4 types of hotels analyzed.

  19. 15th International Conference on Human Antibodies and Hybridomas. 14-16 April 2010, Tiara Park Atlantico Hotel, Porto, Portugal.

    Science.gov (United States)

    Kotlan, Beatrix

    2010-11-01

    Antibodies and antibody conjugates are currently one of the largest classes of new drug entities under development. These versatile molecules are being investigated for the treatment of many pathological conditions, such as cancer and infectious, inflammatory and autoimmune diseases. Antibodies can exert biological effects as naked antibodies by themselves, or can be used as delivery agents conjugated with various drugs (e.g., immunoconjugates) and as tools of multistep targeting. Site-specific delivery of therapeutic agents has been the ultimate goal of the pharmaceutical industry, as it has the potential to maximize drug efficiency while minimizing side effects. Antibodies have much potential for this objective. Thus, it is useful to summarize some of the main strategies currently being employed for the development of these diverse therapeutic molecules and to highlight the recent novelties in the field. These goals were the focus of the 15th International Conference on Human Antibodies and Hybridomas, held during 14-16 April 2010 in Porto, Portugal.

  20. Analysis of the customer satisfaction of the hotel products in Bulgaria

    Directory of Open Access Journals (Sweden)

    Kyurova V. V.

    2015-05-01

    Full Text Available One of the most important conditions for the right choice of a marketing policy of the hotel businesses is the availability of accurate studies, analyzes and forecasts about the changes of consumer demands, the competitive environment and the situation on the market of hotel products. Moreover, research on tourist motivation about the choice of hotel products and the factors shaping consumer preferences are important criteria to achieve a balance between supply and demand of these products. In this context, the objective of the study is to reveal the peculiarities of consumer behavior in the field of hotel business by setting a consumer profile, determine the motives for the choice of hotel products and the level of consumer satisfaction when using these products.

  1. Banks’ Influence, through Tailor Made Services Offered to Tourists, on Encouraging International Transit: High-Tech Tourism of the 20th Century

    Directory of Open Access Journals (Sweden)

    Aurora Costina Lincă

    2016-01-01

    Full Text Available In addition to basic indicators which determine the level of tourism at national and worldwidelevel, the alternative methods stand out increasingly more, helping to a deeper understanding oftravel preferences that people have. When deciding whether to be a tourist or not, what matter areboth the intrinsic motivation and environmental factors created particularly to facilitate therespective journey. Commercial banks in Romania have understood that, in order to survive in acompetitive environment (over 35 commercial banks are sharing the same market, they must adaptto customer needs and be receptive to partnerships with other industries. Thus, they launchedvarious types of cards with facilities for persons who travel and, by intense promotion, the banksurge other customers to become tourists. Considering these assumptions, the current paperanalyzes quantitatively the transactions at ATMs abroad and the number of Romanian outgoingtourists (people residing in Romania.

  2. Tourist Hotspots Keep Heat On Rivals

    Institute of Scientific and Technical Information of China (English)

    2003-01-01

    China has set itself the ambitious target of being the world's top tourism destination by 2020 and it already promotes itself as the most exciting and safest destination internationally.The number of holidaymakers choosing the nation for their vacations increases year by year, fulfilling the dreams of officials who are racing to improve tourist-related facilities and

  3. Management Trainees in the Hotel Industry: What Do Managers Expect?

    Science.gov (United States)

    Baum, Tom

    1991-01-01

    Comparison of a survey of 118 United Kingdom hotel managers (53 percent response) with a similar study of 75 U.S. managers found key differences reflecting the impact of cultures on management expectations. Significant similarities support development of an internationally transferable core curriculum for hotel management. (SK)

  4. Management Trainees in the Hotel Industry: What Do Managers Expect?

    Science.gov (United States)

    Baum, Tom

    1991-01-01

    Comparison of a survey of 118 United Kingdom hotel managers (53 percent response) with a similar study of 75 U.S. managers found key differences reflecting the impact of cultures on management expectations. Significant similarities support development of an internationally transferable core curriculum for hotel management. (SK)

  5. Through the lens of a space tourist

    Directory of Open Access Journals (Sweden)

    Julia Tcharfas

    2015-11-01

    Full Text Available This essay attempts to contextualise the experience and documentation of the world’s first space tourist, a multi-millionaire American businessman Dennis Tito, who vacationed on the International Space Station in 2001. The essay brings together two parallel elements of this historical event: the political transformation of the Russian space programme which made the private flight possible and the cultural significance and impact of the event. The first space tourist is both a direct product of the newly commercialised space programme and a reflection of a new worldview, with new values and expectations.

  6. Governance, corporate social responsibility and cooperation in sustainable tourist destinations: the case of the island of Fuerteventura

    Directory of Open Access Journals (Sweden)

    Olga González-Morales

    2016-11-01

    Full Text Available This paper reflects on governance, corporate social responsibility (CSR and public-private cooperation in sustainable tourist destinations. The empirical analysis focuses on the island of Fuerteventura (the Canary Islands, where a process of coordinated decision making has begun, as well as putting in place plans to modernize the destination. Those responsible for tourism hotel and non-hotel accommodation were surveyed to assess the importance given to CSR in their companies. In particular, CSR’s environmental dimension and its relation with the public sector and other socio-economic factors, bearing in mind that Fuerteventura is a tourist destination in a Biosphere Reserve.

  7. Cigarette consumption among foreign tourists in Thailand.

    Science.gov (United States)

    Termsirikulchai, Lakkhana; Kengganpanich, Mondha; Benjakul, Sarunya; Kengganpanich, Tharadol

    2012-06-01

    To explore the cigarette consumption among foreign tourists in Thailand. The data in this cross-sectional survey is collected by interviewing 655 foreign tourist smokers with questionnaires in congested areas including Suvarnabhum International Airport, Khao San Road, shopping centers and tourist attraction sites. The data was collected in October, 2010, analyzed by descriptive statistic and the crude magnitude of cigarette consumption was calculated. The findings indicated that 62.9% of tourists were male and 58.9% were from European countries and 22.7% were from Asian countries. 59.2% smoked cigarettes sold in Thailand and were taxed legally. In that amount, 55.7% smoked imported cigarettes and only 3.5% smoked Thai cigarettes. 40.8% had brought cigarettes from their countries or bought cigarettes from Duty Free shops with the amount allowed by Thai law. The top 2 popular brands were Marlboro and L&M. The main reason why they bought imported cigarettes in Thailand was that the price was cheaper or the same when compared with that in their countries. The cigarette consumption share crudely calculated was around 8.90 million packs. Foreign tourists smoked imported cigarettes distributed in Thailand and cigarettes brought from abroad. So, Free Trade Agreement in bilateral level or multilateral level need to be reviewed and should separate cigarettes from other goods. The tax barrier excise tax measure and permission law of carrying in 200 sticks should be reviewed in order to control cigarette consumption effectively.

  8. The Impact of the Hotel Industry on the Competitiveness of Tourism Destinations in Hungary

    Directory of Open Access Journals (Sweden)

    Albert Tóth Attila

    2016-12-01

    Full Text Available This paper focuses on a complex question from the perspective of the hotel industry. It tries to draw attention to the importance of hotels, enhancing it on the basis of the tourism destination competitiveness models and introducing the role and place of the hotel industry in the most important models. The hotel industry research evaluates the most important tourism destinations of Hungary on the micro-regional level that justifies the importance and contribution of the hotels and accommodations to competitiveness and success of tourism destinations with exact results. As a result of the research, the micro-regional destinations can be ranged within three groups in Hungary. In the first group of the most developed and most competitive tourism destinations, the hotel industry plays a very important role. In these regions, the hotel industry has a significant effect not only on competitiveness of tourism but also on general development of the regions. In the second group, which can be still called tourism destination, tourism and the hotel industry both play a significant role, but only the competitiveness of tourism can be considered good, the effects of the tourism on general development of the region can be proved only to a lesser extent. In the third group, the effects of tourism and the hotel industry can only be experienced to a lesser extent. The majority of these regions are not considered to be attractive tourism destinations for tourists any more.

  9. The service industry strategy-A case study of tourism hotel in Taiwan

    Science.gov (United States)

    Lu, Chunwei; Huang, Jui-Chan; Wen, Hao-Ming; Hairui, Ji

    2017-06-01

    Regarding to raising living standard in Taiwan, service industry had stand more than 65% GDP and manufacturing is around 35% recently. The data from Council for Economic Planning and Development of Taiwan, in 2015, the service industry stand more than 73% of GDP, and the tourism industry has played one of the most important rules. In service industry, recently, the policy of Taiwan government encourages overseas tourists come to Taiwan for resort and it made many new tourism hotels built, and they also had to do the overall reform to satisfy their customers of global, especially respecting on Eastern Asia. In this study, experts and scholars in the fields of industry academia were interviewed. Survey were issued to the object companies and a comparative case study was conducted to analyze the influencing factors and extent to which differences on the competitive edge and strategies of Taiwan tourism hotels and those which benefit most or least from business operation current situation that conducted with governments' support and internal management. By primary data and literature reviews, this study hope that an effective reference for improving industrial competitiveness and models of competitiveness could be available for the governments and the companies.

  10. THE ALGORITHM IMPLEMENTATION OF THE RISK MANAGEMENT SYSTEM ON THE MARKET OF TOURIST SERVICES

    Directory of Open Access Journals (Sweden)

    S. M. Agafonov

    2015-01-01

    Full Text Available Summary. In the article the author conducted a comprehensive assessment of the factors and the level of operational risk, environmental risk, security risk, political risk, marketing risk, economic risk and infrastructure risk market of tourist services in Russia in 2015. As a result of the analysis of risks and measures for risk management, applied in Russian market of tourist services has now been found that the most serious risk is the risk of reducing the demand for travel companies for various reasons, the main of which is the reduction of incomes of the population and the preference of consumers to buy tourism services directly from the enterprises in the hospitality without the participation of tourist companies through the spread of information and communication technologies. It offers innovative risk manag ement tools in the field of tourism companies and the market of tourist services, such as: creating a site with reviews based on tourism and the provision of professional advice on tourism for their customers; collaboration with the insurance companies and the provision of a large insurance tourists from unsuccessful rest and bad experiences; sales booked, but hotel rooms sold abroad at an auction; creation of a network of hotels where you can pay in Russian rubles. An author algorithm implementation of the risk management system on the market of tourist services.

  11. Increasing Performance of the Two-Role Work Strategy: A Study of the International College Hotel and Training Center in Thailand

    Science.gov (United States)

    Dhevabanchachai, Nate-tra; Wattanacharoensil, Walanchalee

    2013-01-01

    This research paper aims to identify the factors that will increase the performance and professionalism of the associates by using the study of the Salaya Pavilion Hotel Training Center (SPH) in Thailand as a case sample. In the study, staffs with two roles, called associates, were assessed for their job performance and motivation. Employing…

  12. Tourists' motivations for visiting Kakum National Park, Ghana

    African Journals Online (AJOL)

    share of the international tourism market, it has become important to ... objectives of the study are to identify the underlying motives of tourists visiting the park and to segment .... motivation clusters and their socio-demographic characteristics.

  13. 酒店国际会议顾客需求及差异性研究--基于北京五星级酒店的调研%Study on the Demand and Its Differences for International Conference Customer in Hotel:Research based on five-star hotels in Beijing

    Institute of Scientific and Technical Information of China (English)

    田彩云; 郭心义

    2016-01-01

    To understand and meet the international conference customer demand is the foundation to raise the level of professional conference management in hotel, thus to promote the development of conference industry. Based on the research of five-star hotels in Beijing, the paper explores and analyzes international conference cus-tomer demand and their differences. The results show that the degree of customer demand from high to low in turn is the hotel conference facilities and other related services, hotel other services, hotel auxiliary facilities and envi-ronment and the city environment and the hotel location. Then the study uses independent sample t test and vari-ance analysis, compares its demand differences of different types of customer in the four dimensions. The results show that, with the exception of marital status on these four dimensions not showing significant differences, the cus-tomer’ s gender, age, occupation, level of education and income in some dimensions to the importance of demand show a significant difference. According to the performance of customer’ s demands, the paper surposes conference service and management recommendations from the four dimensions.%了解和满足国际会议顾客需求,是酒店提高会议专业化管理水平,进而促进会议产业发展的基石。基于北京五星级酒店的调研,探索和分析了酒店国际会议顾客的需求及其差异性,研究结果表明,顾客需求度从高到低依次是酒店会议设施及相关服务、酒店其他服务、酒店配套设施及环境和会议所在城市的环境及酒店地理位置。进而运用独立样本t检验和方差分析法,比较不同类型顾客在这4个需求维度的差异。结果显示,除婚姻状况在这4个维度上都没有表现出显著差异之外,会议顾客的性别、年龄、职业、受教育程度以及月收入在各维度需求的重要性方面都表现出一定的显著性的差异。最后根据

  14. Employees’ Organizational Commitment Challenges - a Hotel Industry Perspective

    Directory of Open Access Journals (Sweden)

    Carmen Arustei

    2014-02-01

    Full Text Available Hotel industry is confronted with some challenges induced by changing customers’ requirements and by a competitive environment. In this context, front-line employees are a very important determinant of organizational performance. Researchers suggested that organizational performance can be achieved through employee organizational commitment (OC development. This is the reason why this paper aims to explore employees’ level of OC components from hotel chains, considering a variety of independent variables. Furthermore, recommendations for hotel managers who want to improve employees’ OC are offered. A quantitative study was conducted on 152 employees from 12 hotels belonging to four international and national hotel chains. We first verified if the same OC components from scholarly literature can be identified in Romanian context. Then, an analysis on differences registered for these OC components was conducted, considering variables like age, gender, educational level, work experience, hotel chain name, hotel location, etc. Considering results, we identified all the three OC components presented in the literature (affective, normative and continuance commitment and also found that affective commitment reaches the highest level of manifestation for the hotel chain employees from our study. Statistically significant differences between the level of OC manifestations are registered for normative commitment considering the “hotel chain”, respondents’ “educational level”, and “hotel chain belonging” variables and also for affective and normative commitment considering the “hotel location” variable. Even though we found support for these differences only for some of the independent variable, we could still draw some guidelines for hotel managers.

  15. Tourist-created Content

    DEFF Research Database (Denmark)

    Munar, Ana Maria

    2011-01-01

    Purpose – The purpose of this paper is to analyze the relationship between tourists' user-generated content on the web and destination branding, as well as to discuss the online strategies used by destination management organizations. Design/methodology/approach – The research adopts an explorato...

  16. A Structural Equation Model-based Study on Hotel Interns'Satisfaction%基于结构方程模型的酒店实习生满意度研究

    Institute of Scientific and Technical Information of China (English)

    张春霞

    2015-01-01

    基于美国顾客满意度指数模型,结合酒店实习生的个性特点,在前人的研究基础上,构建了用于测度酒店实习生满意度( HTSI)的概念模型和研究假设. 研究结果表明,在影响酒店实习生满意度的三大潜变量中,感知价值最为重要,其次为实习体验和感知质量. 深入分析发现,专业知识的提升、考核制度、人际关系、培训机会、实习的总体效果等观测变量对潜变量的作用明显,是影响酒店实习生满意度的关键要素.%Based on the American customer satisfaction index model , combining with hotel interns'personality characteristics and the previous researches, a concept model is established to measure the hotel interns'satisfaction index (HTSI).Results show that among three major latent variables , perceptive value is the most important , followed by practice experience and perceptive quali-ty.Furthermore, several other observable variables , such as the professional knowledge improvement , appraisal system, interper-sonal relationship , training opportunities and the total practice effect and so on , have an obvious effect on the latent variables and are the key factors of the satisfaction degree of the hotel interns .

  17. European River Cruises On the Rise Among American Tourists

    Directory of Open Access Journals (Sweden)

    Melinda Jászberényi, Ph.D.

    2014-10-01

    Full Text Available River cruising is one of the most attractive and rapidly developing areas of international tourism. Beyond the beautiful natural environment of the rivers, architectural attractions along the riverside enrich the experience, providing historical and cultural background that deepens tourists’ connections to the city. This article provides an overview of Danube river cruise tourism among American tourist experts. It also showcases Budapest, an increasingly important and internationally recognized port of the Danube and capital of Hungary, as a popular tourist destination.

  18. Grand Hotel prijutil hudozhnikov

    Index Scriptorium Estoniae

    2004-01-01

    Raadioajakirjanik Lea Veelmaa lindistas "Kunstikanali" 2004. a. esimese saate Grand Hotel Viljandis. Saatekülaliseks oli maalikunstnik Andres Tolts. Toltsi kaheksa akrüülmaali on eksponeeritud hotelli fuajees ja restoranis

  19. Sustainability Commitment, New Competitors’ Presence, and Hotel Performance: The Hotel Industry in Barcelona

    Directory of Open Access Journals (Sweden)

    Juan Pedro Aznar

    2016-08-01

    Full Text Available The hospitality industry is facing major challenges, among them the new competition from novel forms of supply in the sharing economy. Airbnb, Homeaway, and Niumba, among other websites offering accommodations, are having an important impact in the sector, changing existing conditions and the market for the traditional hospitality industry. In this context, a strategy based in differentiation can help to prevent drops in revenues and profitability. The main objective of this paper is analyse if commitment towards sustainability has a positive impact on financial performance and can be considered a positive strategy in this new environment. The empirical data refer to a sample of hotels in Barcelona, one of the most important tourist cities in Europe. Our results suggest that there is no clear relationship between sustainability and better financial performance; however, sustainability commitment is associated with a minimum size, which can also have positive effects in terms of economies of scale and finally affect profitability. Hotels more committed to environmental issues are located in areas with a lower density of Airbnb apartments, and this geographical distribution can be more positive than a situation of massive tourist concentration in specific areas with negative externalities for neighbours.

  20. Crime wave in hotels.

    Science.gov (United States)

    1998-04-03

    A National Development and Research Institutes study of New York's residential hotels, housing 400 AIDS patients, found rampant criminal activity. The 113-page report, commissioned by Mayor Guiliani, found prostitution, loan sharking, extortion, and theft to be commonplace, some of it perpetrated by hotel managers and employees. The unsafe conditions force some residents to miss medical treatments or drug rehabilitation because they are afraid to leave their rooms.

  1. An environmentally - sensitive approach in the hotel industry: ecolodges

    OpenAIRE

    Baris Erdem; Nuray Tetik

    2013-01-01

    Today tourism is one of the largest and fastest growing sectors in the world. Statistics revealed that in spite of occasional shocks, international tourist arrivals have shown virtually uninterrupted growth: from 25 million in 1950, to 277 million in 1980; to 435 million in 1990, to 675 million in 2000. Worldwide, international tourist arrivals reached 940 million in 2010, up 6.6% over the previous year. It can be said that the growth in demand for nature tourism within this international tou...

  2. Practical application of wastewater reuse in tourist resorts.

    Science.gov (United States)

    Antakyali, D; Krampe, J; Steinmetz, H

    2008-01-01

    A medium-scale membrane bioreactor was tested in a large tourist resort on the south-western coast of Turkey with the treated wastewater subsequently being used for irrigational purposes. The wastewater treatment system was designed to eliminate carbonaceous and nitrogenous substances. Treatment efficiency was monitored by means of regular chemical and microbiological analyses. Information was collected on water use at different locations of the hotel. Specific values based on the number of guests were determined. Wastewater streams from kitchen, laundry and rooms were analysed to investigate the various contribution from these points. The social acceptance of the guests concerning the on-site wastewater treatment and reuse in the hotel was analysed using a questionnaire. The investigations indicated that the treated wastewater provides the required chemical and hygienic conditions to satisfy requirement for its reuse in irrigation. The acceptance by guests was encouraging for such applications. IWA Publishing 2008.

  3. TOTAL QUALITY MANAGEMENT AND CONTEMPORARY HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2013-04-01

    Full Text Available Strong competition in the market has caused the development of a new management approach known as Total Quality Management (TQM. Due to importance that quality plays in achieving competitive advantage, the hotel industry started to apply TQM. During the introduction of these systems, hotel companies may use different approaches to suit their own buseiness requirements. In doing so, 'TQM standards' can be used, or various international standards and models of business excellence Malcolm Balridge National Quality Award and European Quality Award.

  4. TOURIST DESTINATION BRANDING

    Directory of Open Access Journals (Sweden)

    Andrijana Mrkaić

    2012-01-01

    Full Text Available The paper shows how the branding,as a process that identifies destinations and allowstourists to make a good choice between differentalternatives, fits into the contemporary marketingconcept. Movement of people and their urge totravel are biological needs which offer relaxationto tourists and result in greater cultural knowledge.Tourism is also reflected as social politics, throughthe benefits for employees. Tourism is ofimportance and branding makes it more expressed,because it is the brand through which numerousmarketing activities are coordinated, in order tobuild value and meet the expectations of tourists.Branding in tourism is a dynamic category that isin constant evolution, which requires better brandmanagement and strengthening and revitalizationof the brand.

  5. CHARACTERISTICS OF THE MOST PROMISING TOURIST REGIONS OF ABKHAZIA

    Directory of Open Access Journals (Sweden)

    Inar Murmanovich Kakaliya

    2015-01-01

    Full Text Available The article presents characteristics of the most promising tourist regions of Abkhazia. Along with the modernization of the existing tourist infrastructure, it is proposed to develop new trends in tourism – ecotourism, gastronomic, rural, ethnic, archeological, that are effective in the south-eastern region. It will increase tourist flow in Abkhazia. The southeast region of Abkhazia is sparsely populated due to the displacement of the entire infrastructure into the north-western part and it is promising for the development of such increasingly popular alternative types of tourism as extreme, ecological, birdwatching.It is advisable to develop a balneal mountain-climate resort Auadhar (as a representative project in this sector of the republic. The infrastructure of the balneological and mountain climatic resort is: resort polyclinic, balneary, drinking gallery, pump-room of the springs, numerous hotels, rest-houses and sanatoriums.The natural and climatic base in many aspects corresponds to, and in a number of objects even exceeds the world's largest resorts. The strengths of the Republic of Abkhazia are in its natural-touristic-recreational, agricultural, and resource potential. The Black Sea zone and the Colchis lowland areas are considered as the most favorable areas for crop development. Abkhazia has the potential to develop different types of tourism: traditional spa treatment, extreme tourism - caving and mountaineering. Compact location of many historical artifacts allows to combine different types of tourism and to see many places of interest within a short period of time.

  6. Analysis of implementation of energy efficiency labeling of buildings in hotel developments; Analise da aplicacao da etiquetagem de eficiencia energetica de edificacoes em empreendimentos hoteleiros

    Energy Technology Data Exchange (ETDEWEB)

    Santos, Myrthes Marcele Farias dos; Faria, Ricardo Wargas de; Hamada, Luciana; Nascimento, Paulo Roberto Lopes do [Servico Brasileiro de Apoio as Micro e Pequenas Empresas (SEBRAE), Rio de Janeiro, RJ (Brazil). Programa de Energia e Eficiencia Energetica

    2010-07-01

    Most Brazilian constructions have low performance in terms of energy, since they received little attention (or none) concerning the energy efficiency. One of the main aspects observed is the intense use of electric energy for climatization and lighting in order to provide comfortable conditions for the dwellers. In 2009, new perspectives to change this situation emerged, due to an initiative by the Federal Government, that established the necessary regulations for energy efficiency labelling in buildings, and broadened the Brazilian Labelling Program (PBE), which, up until then, encompassed only machinery and equipment. The purpose of this article is to analyze the compliance with the new regulations for energy efficiency of constructions in the hotel sector, where small businesses are predominant, aiming at highlighting the barriers and opportunities connected to the possibilities of labeling. Hotels have been targeted for large investments, since they have become the pillars of Brazil's project to welcome tourists during the 2014 World Cup and the 2016 Olympic Games. Taking into consideration the need to develop specific methodologies for lodging possibilities, in addition to the scarce information on the use of energy in small businesses, this article is part of a series of researches carried out within the framework of the Sebrae/RJ - Procel Agreement. The outcome is a global analysis, from a business point of view, on the use of labels of energy efficiency in hotel buildings, organized upon two perspectives: the external environment (opportunities and threats) and the internal environment (strong and weak points). (author)

  7. EVALUATION OF COMPETITION CONDITIONS IN THE HOTEL SECTOR IN ISTANBUL

    Directory of Open Access Journals (Sweden)

    Kazım Ozan ÖZER

    2015-04-01

    Full Text Available The various dimensions of the concept of the competitiveness in service sectors have drawn attention of many researchers. Discipline of business concerns firm, sector and the international dimensions of national level competition. This study focus on explaining the competitiveness of Istanbul Hotel Sector by considering the dynamics connected to the sectoral competitiveness of Tourism. For the analysis, different data collection techniques have been used. As for the secondary data, literature review has been done about Michael Porter’s Five Forces Model that is mostly prefered for this kind of researches. For the primary data, senior managers of hotels in Istanbul Hotel Sector were applied to the interviews and formal interviews. As a result of this study it’s seen that Istanbul Hotel Sector has profitability rates that attract new entrants and the competition conditions are available for new entrants to the Istanbul Hotel Sector.

  8. New Challenges for an 'Old' Hotel

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    @@ In Beijing's hotel market,there are now about 60 five-star hotels,many of which have been established in recent years,intensifying competition in the market.Opened in 1992,Kempinski Hotel Beijing Lufthansa Center is among the earliest five-star hotels in Beijing operated by foreign hotel management groups.Recently,the hotel welcomed a new general manager.

  9. STARTING POINT FOR BRANDING SLAVONIA AS A TOURIST DESTINATION

    Directory of Open Access Journals (Sweden)

    Berislav Bolfek

    2012-12-01

    Full Text Available Branding in tourism is a process that selects a particular destination by its characteristics, thus creating destination identity. The greatest success in this process is achieved by emphasizing authenticity, where Slavonia has great potential. By creating international recognisability of the region, a brand attracts investments and a skilled labour force, thus indirectly having a positive effect on export growth. Values that should draw the attention of both domestic and foreign tourists, i.e. values that are sufficiently attractive to bring tourists, are embedded in the brand. These values should be realistically based. Although Slavonia is an underdeveloped region in terms of tourism, it has a realistic perspective to become a desirable tourist destination. The paper provides analysis of the results of the conducted primary research about the perception that tourists have about Slavonia as a tourist destination. One of the goals was to determine the key components and areas that would be used in the future as a foundation for the definition of a unique brand identity of Slavonia and creation of a desirable tourist environment in this area. Based on the conducted research, clear indicators reflect the opinion of tourists which makes Slavonia unique and attractive, being at the same time elements of its unique brand identity. The results showed that the possible strong driving force of tourism development in Slavonia may include products such as rural tourism, thematic events, special interests (cycling, hiking, fishing and hunting, religious tourism, health and nautical tourism. Another conclusion that was made during the research is that Slavonia should aim at the target population. Thus, segmentation results in several target groups such as tourists with special interests, tourists preferring cultural heritage and other traditional values, nature lovers, recreational athletes and athletes. The aim was to gather data that could be used in the

  10. The influence of TripAdvisor portal on hotel bussines in Serbia

    Directory of Open Access Journals (Sweden)

    Čačić Krunoslav

    2013-01-01

    Full Text Available Numerous researches have shown the existence of influence of specialized Web 2.0 portals on hotel business. One of most famous portals of that kind is TripAdvisor. The goal of this work is to determine the degree and mode of representation of hotels in Serbia on TripAdvisor portal. The results of the conducted research show that in past years the number of hotels from Serbia represented on this portal has increased significantly. At the end of 2012 there have been registered 3.288 comments which evaluated the service quality of 165 hotels from Serbia. The average vote, on five-degree scale, calculated at the level of all represented hotels at the end of 2012 was 3,92. Considering that Belgrade represents the primarily business, administrative and touristic center of Serbia, on the Belgrade's hotels specimen there has been analyzed the connection between business performances of hotels expressed through indicator TREVPAR and their image on TripAdvisor expressed through average vote determined based on user's comments, as well as in relation with TripAdvisor Popularity Index (TPI. The results show the high degree of correlation between analyzed features on the specimen of Belgrade's hotels, in range of hotels of second (4* and third category (3*. Having in mind the results of conducted research it is obvious that the hotels managers from Serbia should adopt and implement the corresponding procedures of monitoring and adequate reactions on contents on TripAdvisor, considering their influence on behavior of modern consumer in hotels.

  11. STATISTICAL ANALISYS OF EVOLUTIONS OF DEMAND AND SUPPLY OF AGRO-TOURISTIC BOARDING HOUSES IN 2000 - 2012 PERIOD

    Directory of Open Access Journals (Sweden)

    Rodica Manuela GOGONEA

    2013-12-01

    Full Text Available In the communist period in Romania international tourism was very strictly controlled. The domestic tourism, however, was developed to some extent in the years 70, but will have a decline in the 80s as a result of state control over the quota of fuel that can access an individual. The overwhelming majority of places to accommodate were offered by hotels, motels and campgrounds. After the fall of communism and the transition to the free movement of persons and gradually to a market economy began to emerge and develop tourist pensions. At the same time, reducing the working week, increased leisure time of individuals, has accelerated the development of tourism and increasing demand for overnight places. On the other hand, the concentration of population in urban centers has developed, in individuals, the need to escape in nature, in the countryside, on weekends or holidays, which have led to the development of rural tourism and agro-tourism. Based on these considerations, this paper captures the development of rural tourism demand and supply of accommodation places in agro-touristic boarding houses, in the period 2000-2012.

  12. Segmentacija trga in spremembe na področju nizkocenovnih hotelov na mestnih območjih Južnoafriške republike: Market segmentation and the changing budget hotel industry in urban South Africa:

    OpenAIRE

    Jayne M. Rogerson

    2013-01-01

    Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country's re-entry into the global tourism ec...

  13. The Twelve Hotel, Barna : Video

    OpenAIRE

    Irish Food Channel

    2014-01-01

    Fergus O'Halloran, Managing Director of The Twelve Hotel in Barna in County Galway, talks about his philosophy in running this unique boutique hotel. Reproduced with kind permission from John & Sally McKenna. 3.35 mins

  14. Destination Culture and Its Influence on Tourist Motivation and Tourist Satisfaction of Homestay Visit

    Directory of Open Access Journals (Sweden)

    Nguyen Quang VINH

    2013-12-01

    Full Text Available With the advantage of culture and historical tourism resource, Hanoi has to finalize its tourism development strategy for the long term. This study aims to help tourism planners and marketers to get an understanding that may provide a foundation for their strategic marketing decision in homestay tourism service. The empirical analysis used data from 150 international visitors who have experience in using homestay service in Duonglam old village. To test the hypotheses among tourist motivation, satisfaction with destination loyalty, regression is adopted. This study result show that climate conditions, the destination can be easily reached, the quality of the accommodation, beauty of the scenery and cleanliness are ranked most important attribute for tourist satisfaction with Duonglam village. Another hand the result also indicates negative image about tourist service and culture events of Duonglam old village. Implications of the findings for tourism marketers and research limitation are also discussed.

  15. ROLE OF COLOR TO SUPPORT THE ACHIEVEMENT OF RELAXATION IN BUSSINES HOTEL (CASE STUDIES OF BUSINESS HOTEL IN SEMARANG

    Directory of Open Access Journals (Sweden)

    Adel Issa Elsosan

    2015-12-01

    Full Text Available Semarang sebagai pusat bisnis dan pariwisata di Jawa Tengah memberikan kesempatan bagi investor untuk berinvestasi di Semarang. Akhir-akhir ini bisnis perhotelan di Kota Semarang menunjukkan prospek cerah. Hal ini dapat dilihat dari meningkatnya jumlah wisatawan yang menginap di hotel. Salah satu alasannya adalah banyak kegiatan seperti pertemuan yang diselenggarakan oleh instansi pemerintah, baik lokal maupun nasional, yang diselenggarakan di kota Semarang. Berdasarkan hasil survei awal, sebagian besar hotel di Semarang masih minim fasilitas dan tidak berlaku pentingnya pelaksanaan warna bagi pengunjung. Studi tentang peran warna untuk mencapai relaksasi ini penting karena jika relaksasi mencapai sehingga manusia dapat membuat lebih konsentrasi dan merasa menyegarkan. Tujuan dari penelitian ini adalah: Studi tentang bagaimana warna mempengaruhi dalam penciptaan relaksasi di hotel bisnis di Semarang. Sampel penelitian diarahkan ke hotel menggunakan warna dingin dan hotel warna hangat di Semarang. Metode analisis yang digunakan adalah analisis deskriptif. Berdasarkan hasil dan analisis, kesimpulan dalam penelitian ini adalah: (1 Warna dalam menciptakan relaksasi sangat penting bagi responden dan kedua warna dingin dan warna hangat dapat membuat dan menciptakan relaksasi. (2 Hal-hal yang mempengaruhi pemilihan warna untuk meningkatkan bisnis hotel adalah tujuan untuk tinggal di hotel, pertimbangan ini untuk bekerja dan nilai pribadi seperti liburan, juga relaksasi. [Title: Role of Color to Support The Achievement of Relaxation in Bussines Hotel (Case Studies of Business Hotel in Semarang] Semarang as a business and tourism hub in Central Java provides an opportunity for investors to invest in Semarang. Lately the hospitality business in the city of Semarang show bright prospects. It can be seen from the increasing number of tourists who stay at the hotel. One reason is that many activities such as meetings held by government agencies, both local

  16. Customer Satisfaction in Hotel Services

    OpenAIRE

    Bizi Mubiri, Joleen

    2016-01-01

    The purpose of this thesis was to investigate how customer satisfaction enhances customer loyalty in hotels. Specifically, the thesis used Lake Kivu Serena Hotel as a case study. Customer retention is achieved by involving customers in improving the quality of services offered by a hotel. Moreover, customers feel appreciated when they realize that the hotel is committed to improving their experience. Qualitative and quantitative methods of research were used to collect the data for the re-...

  17. Renovation of the hotel complex

    OpenAIRE

    DRHA, Aleš

    2012-01-01

    The theme of this work is reconstruction the hotel complex. The theoretical part informs readers about tourism, marketing and how to build a business plan. Analytical part shows the issue of tourism in the region and technical condition of the hotel. In the synthetic part is suggested business plan to hotel reconstruction, marketing mix for tourism and financial plan, that shows operating costs and revenues. The investment could be paid off by the 13th year since the start of the hotel service.

  18. Innovative technologies in business hotels

    Directory of Open Access Journals (Sweden)

    Анастасия Игоревна Сидоренко

    2015-10-01

    Full Text Available The article analyzes the state and prospects of development of the hotel industry sector in Ukraine, aimed at a business audience that is constantly increasing; the need for the development and implementation of innovative technologies in a business hotel, because in the long term they will provide improving the service levels, the occupancy rate of the hotel rooms and competitiveness. An expediency of introducing innovative wireless LED lighting system in the rooms of business hotels is proved

  19. [Industrial waste as indicator of population size: possible utilization in mountain resort tourist stations?].

    Science.gov (United States)

    Olive, F; Rey, S; Zmirou, D

    1998-09-01

    Epidemiological studies, conducted in touristic resorts, often face the difficulty of assessing the size of the referent population. Recently, some population size indicators, have been tested. Among them, the amount of municipal waste seems to be easy and readily accessible. The purpose of the study is to describe how this indicator can be used in touristic mountain resorts. Four touristic resorts were chosen in Isère departement (France): Alpe d'Huez, Deux Alpes, Chamrousse, plateau du Vercors. The evolution of municipal waste over several years was used to compute an individual output level for residents and for tourists. This waste indicator was compared with data on tourists reservations in hotels in the resorts. We found a good fit during touristic seasons in three resorts (Spearman test). For the last one (Chamrousse), the correlation rate was low. We think that the type of tourism is different in this resort with many non residents. This indicator is reliable but needs further validation by sample surveys across several sites and several types of lodging. We propose to estimate the size of the referent population, based on an individual output of 1 kg per person and per day for residents and 0.5 kg per person per day for tourists.

  20. 22nd International Conference on Ion Beam Analysis

    Science.gov (United States)

    Radović, Iva Bogdanović; Jakšić, Milko; Fazinić, Stjepko

    2016-03-01

    This special issue of Nuclear Instruments and Methods in Physics Research B contains the proceedings of the 22nd International Conference on Ion Beam Analysis (IBA 2015). The conference was held in Grand Hotel 4 Opatijska Cvijeta in Opatija, Croatia, between 14th and 19th June 2015. Opatija, one of the Croatia's most famous touristic destinations, often called the pearl of the Adriatic, is celebrating this year 170 years of tourism. During the past, kings and emperors, writers, philosophers, poets and composers, but also scientists, used to stay in the town mainly built at the turn of the 20th century.

  1. Quantum Hilbert Hotel

    Science.gov (United States)

    Potoček, Václav; Miatto, Filippo M.; Mirhosseini, Mohammad; Magaña-Loaiza, Omar S.; Liapis, Andreas C.; Oi, Daniel K. L.; Boyd, Robert W.; Jeffers, John

    2015-10-01

    In 1924 David Hilbert conceived a paradoxical tale involving a hotel with an infinite number of rooms to illustrate some aspects of the mathematical notion of "infinity." In continuous-variable quantum mechanics we routinely make use of infinite state spaces: here we show that such a theoretical apparatus can accommodate an analog of Hilbert's hotel paradox. We devise a protocol that, mimicking what happens to the guests of the hotel, maps the amplitudes of an infinite eigenbasis to twice their original quantum number in a coherent and deterministic manner, producing infinitely many unoccupied levels in the process. We demonstrate the feasibility of the protocol by experimentally realizing it on the orbital angular momentum of a paraxial field. This new non-Gaussian operation may be exploited, for example, for enhancing the sensitivity of NOON states, for increasing the capacity of a channel, or for multiplexing multiple channels into a single one.

  2. Quantum Hilbert Hotel.

    Science.gov (United States)

    Potoček, Václav; Miatto, Filippo M; Mirhosseini, Mohammad; Magaña-Loaiza, Omar S; Liapis, Andreas C; Oi, Daniel K L; Boyd, Robert W; Jeffers, John

    2015-10-16

    In 1924 David Hilbert conceived a paradoxical tale involving a hotel with an infinite number of rooms to illustrate some aspects of the mathematical notion of "infinity." In continuous-variable quantum mechanics we routinely make use of infinite state spaces: here we show that such a theoretical apparatus can accommodate an analog of Hilbert's hotel paradox. We devise a protocol that, mimicking what happens to the guests of the hotel, maps the amplitudes of an infinite eigenbasis to twice their original quantum number in a coherent and deterministic manner, producing infinitely many unoccupied levels in the process. We demonstrate the feasibility of the protocol by experimentally realizing it on the orbital angular momentum of a paraxial field. This new non-Gaussian operation may be exploited, for example, for enhancing the sensitivity of NOON states, for increasing the capacity of a channel, or for multiplexing multiple channels into a single one.

  3. Tourist Industry Recovers from World Economic Crisis

    Directory of Open Access Journals (Sweden)

    Anca Gabriela Turtureanu

    2012-02-01

    Full Text Available Tourism has become an important economic engine onthe global point of view , but isextremely localized. Due to geographical distribution and nature of labor intensive activities intourism offers a wide range of employment opportunities for poor and vulnerable groups indeveloping countries, especially but not exclusively, in rural and remote areas. Tourism has sufferedalot during the global economic crisis, there was adecline of 4% of international tourist arrivals in2009, and revenues from international tourism fellby 6% by 2009. To a new report "Euro barometer"survey on the attitudes of Europeans towards tourism emphasized that the tourism industry has passedthe economic crisis confirmed by the indicators. Motivations of travel for 2011 have been totraditional tourist destinations (58%, while 28% wanted to discover new destinations.

  4. THE OWNERSHIP STRUCTURE AS A CORPORATE GOVERNANCE MECHANISM IN SERBIAN HOTELS

    Directory of Open Access Journals (Sweden)

    Pero Petrovic

    2010-06-01

    Full Text Available This article analyses the development in Serbien tourism sector during the last decade. The article is focused on the ownership structure and company performance in the light of corporate governance theory and the actuel privatisation process. Previous research has proven that Serbien state is a poor and pasive owner,whereas private owners and amployees are more active and more interested in their company’s economic performance. This article shows that the transition to private ownership in the Serbian hotels sector has not been finished. Consequently, state-owned and investment funds remain important owners of Serbien hotels. The financial performance of hotel companies is below average in the economy and can be correlated with the current ownership structure. Since the current ownership structure has a negative impact on the hotel sector competitiveness, an ownership change is needed to boost the sector’s competitivensess and the competitivensess of Serbia as tourist destination.

  5. TOURIST MOTIVATION FOR RURAL DESTINATIONS

    OpenAIRE

    2014-01-01

    City daily overexertion impels tourists wish to travel. Rural tourism behavior is determined by a set of motivational factors that makes him appreciate favorable tourist destinations. In order to analyze and assess the opinions and attitudes of tourists in rural areas we realized a market survey, the results being presented in the article below. Future trends, the growth rate of market depend largely on the wishes and intentions of goods or services consumers. This study involves the engageme...

  6. [Deaths in hotels].

    Science.gov (United States)

    Risse, Manfred; Weilbächer, Nadine; Birngruber, Christoph; Verhoff, Marcel A

    2010-01-01

    There are no verified statistics about deaths occurring in hotels, and only a few cases have been described in the literature. A recent case induced us to conduct a systematic search for deaths in hotels in the autopsy reports of the Institute of Legal Medicine in Giessen for the period from 1968 to 2009. This search yielded 22 evaluable cases in which persons had been found dead or had died in hotels. Data evaluated in the study were sex and age of the deceased, reason for the stay in the hotel and cause of death. Among the deaths, 18 were males and 4 females and the average age was 41 and 40 years respectively. 6 of the male guests had died from a natural and 10 from a non-natural cause. In the remaining two cases, the cause of death could not be determined, but as there was no evidence that another party had been involved, the cases were not further investigated. Of the 4 female guests, 3 had died of a natural cause; in one case, the cause of death remained unclear even after morphological and toxicological investigations. Surprisingly, a third of the men were found to be temporarily living in hotels due to social circumstances. This was not true for any of the women. Our retrospective analysis is based on a comparatively small number of deaths in what were mostly hotels in small to medium-sized towns. Interestingly, the gender ratio of 18:4 for deceased men and women was significantly higher than the usual gender ratio of 2:1 found for forensic autopsies. To be able to draw further conclusions, a greater number of cases would have to be analysed, for example by recruiting additional case files from other institutes of legal medicine. This would also open up the option of investigating possible regional variations.

  7. Going tourist. Tourism and translation of local cultures

    OpenAIRE

    Salvatore, Rita

    2009-01-01

    International audience; Within the topic related to culture, tourism and sustainable development, this paper focuses on the notion of tourist translation of local cultures. In particular, it analyses some of the cultural processes tourism development can trigger in those territories the European Commission (2003) has defined as "no‐traditional tourist destinations". In this definition it is meant to include those places that: (a) were not interested by mainstream tourism in the past (b) remai...

  8. Geomorphological hazard and tourist vulnerability along Portofino Park trails (Italy)

    OpenAIRE

    Brandolini, P.; F. Faccini; Piccazzo, M.

    2006-01-01

    International audience; The many trails existing in the coastal area of Portofino Promontory are used by tourists for trekking or as pathways to small villages and beaches. The aim of this paper is to define geomorphological hazard and tourist vulnerability in this area, within the framework of the management and planning of hiking activities in Portofino Natural Park. In particular, processes triggered by gravity, running waters and wave motion, affecting the slopes and the cliff, are consi...

  9. The Tourist Regionalisation of Dobrudja

    Directory of Open Access Journals (Sweden)

    NICOLAE CIANGĂ

    2006-01-01

    Full Text Available Taking into account tourism types and forms, the features of the natural, social, and of the economic environment, the attractive resources, and the touristic infrastructure, Dobrudja is a region consisting of four areas: the Danube river meadow, the Danube Delta and the Razim-Sinoie lake complex, the South-Dobrudjan seacoast, and the Dobrudjan Tableland. The main features of this touristic region are: diverse and attractive resources favourable for the development of two touristic activity categories characteristic of this region (e.g. ecotourism and agritourism; curative resources favourable for spas and recreational tourism; entertaining opportunities; the highest density of tourist areas in Romania.

  10. Instalaciones para hotel rural

    OpenAIRE

    Roig Riera, José Antonio

    2015-01-01

    El presente proyecto cuenta con la información necesaria para el desarrollo de las instalaciones de un hotel rural. Dichas instalaciones son; la eléctrica, la de agua caliente sanitaria, las telecomunicaciones y la climatización. En el apartado de la instalación eléctrica, se han calculado todos los cables necesarios para el correcto funcionamiento del hotel, partiendo de las potencias demandadas en cada punto de consumo. Se ha calculado la línea general de alimentación, acomet...

  11. HOTEL INFORMATION SHANGHAI

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Radisson Plaza Xing Guo Hotel Shanghai Hairy Crab Feast Fall brings a breeze to the world. Having crabs with wine while chrysanthemums bloom is one of the season's most delicious highlights. This fall, the Li Palace Chinese Restaurant on the 4th floor of Radisson Plaza Xing Guo Hotel Shanghai, one of the top class Chinese restaurants in Shanghai, is prepared to serve you only the very best quality fresh water crabs from the Yangcheng Lake, which are juicier, bigger and better than ever before. From juicy...

  12. El único hotel asociado con summit hotels & resorts en Colombia - Hotel Bogotá Plaza

    Directory of Open Access Journals (Sweden)

    Diana Carolina Rojas

    2008-11-01

    Full Text Available Es importante conocer acerca de la historia del Hotel Bogotá Plaza. Este es el primer hotel del norte de Bogotá. La misión del hotel es permanecer en el corazón de los huéspedes y visitantes, al satisfacer sus deseos con amor, calidez, amabilidad, seguridad y servicio de excelente calidad. Desde 1996 el Bogotá Plaza Hotel ha pertenecido a Summit Hotels & Resorts. Esta es una firma que proporciona al hotel un sistema de reservas por Internet, esta alianza ha generado que el hotel sea reconocido en muchos países del mundo. Summit además se ha establecido como una organización líder en ventas, mercadeo y reservas hoteleras del mundo. Es importante asociarse con compañías destacadas así como lo hizo el Hotel Bogotá Plaza.

  13. Food for tourists

    DEFF Research Database (Denmark)

    Hjalager, Anne-Mette; Corigliano, Magda Antolioli

    Eating is a physical necessity, but catering services and food image are also very important ingredients of cultural tourism. Food and tourism are increasingly being combined, e.g. in agri-tourism, wine tours and the sale of food products as souvenirs. However, as this paper illustrates......, the development and standards of food for tourists are determined not by tourism policies, but by national economic, agricultural and food policies. A comparison between Denmark and Italy illustrates core elements in food cultures. Particularly in Denmark, food production is a major economic activity...

  14. Optimized MBR for greywater reuse systems in hotel facilities.

    Science.gov (United States)

    Atanasova, Natasa; Dalmau, Montserrat; Comas, Joaquim; Poch, Manel; Rodriguez-Roda, Ignasi; Buttiglieri, Gianluigi

    2017-05-15

    Greywater is an important alternative water source, particularly in semi-arid, touristic areas, where the biggest water demand is usually in the dry period. By using this source wisely, tourist facilities can substantially reduce the pressure to scarce water resources. In densely urbanized touristic areas, where space has high value, compact solutions such as MBR based greywater reuse systems appear very appropriate. This research focuses on technical and economical evaluation of such solution by implementing a pilot MBR to a hotel with separated grey water. The pilot was operated for 6 months, with thorough characterisation of the GW performed, its operation was monitored and its energy consumption was optimized by applying a control system for the air scour. Based on the pilot operation a design and economic model was set to estimate the feasibility (CAPEX, OPEX, payback period of investment) of appropriate scales of MBR based GW systems, including separation of GW, MBR technology, clean water storage and disinfection. The model takes into account water and energy prices in Spain and a planning period of 20 years. The results demonstrated an excellent performance in terms of effluent quality, while the energy demand for air-scour was reduced by up to 35.2%, compared to the manufacturer recommendations. Economical evaluation of the entire MBR based GW reuse system shows its feasibility for sizes already at 5 m(3)/day (60 PE). The payback period of the investment for hotels like the demonstration hotel, treating 30 m(3)/day is 3 years.

  15. Corporate Diversification and Firm Performance: Evidence from Asian Hotel Industry

    Directory of Open Access Journals (Sweden)

    Ooi Chai-Aun

    2014-01-01

    Full Text Available The unstable environment of hotel industry which is driven by the fluctuation of tourism demand has motivated this study to look into the best diversification strategy for firm performance betterment. 42 hotel firms are investigated across 4 Asian economies, from year 2001 to 2012. Our results suggest that unrelated industrial diversification is the only alternative to improve hotel firm performance. Unrelated international diversification instead has a significant negative effect towards firm performance. Our results further show that board of directors implies a significant link to the relationship between diversification and firm performance, only in a crisis period.

  16. Et dansk hotell

    DEFF Research Database (Denmark)

    Baca, Susan; Busck, Ole Gunni

    Rapporten præsenterer resultatet af en undersøgelse af, hvorledes et hotel i Nordjylland fungerer som arbejdsplads for indvandrere af overvejende ikke-vestlig oprindelse. Der fokuseres på i hvilket omfang og gennem hvilke mekanismer arbejdsmiljjøet i bred forstand, herunder forhold i ledelsen...

  17. Grote Hotels in Amsterdam

    NARCIS (Netherlands)

    Vermeer, G.

    2014-01-01

    De reiziger die Amsterdam binnenkomt via het Centraal Station ziet rechts van het Damrak meteen een beknopte geschiedenis van de hotelbouw in Amsterdam. Op de hoek, om twee kleinere huisjes heen, staat het oudste deel van het Victoriahotel (nu Victoria Plaza Hotel), dat in 1890 zijn deuren opende. A

  18. Enhancing Georgetown’s Heritage Boutique Hotel Marketing Strategies: The Case of 1881 Chong Tian Cultural Hotel, Malaysia

    Directory of Open Access Journals (Sweden)

    Noor N Kader Ali

    2015-09-01

    Dynasty traditions at airports and hotels can be a real experience for the growing tourists from Japan, Australia, UK and Middle East.

  19. ALASAN DAN HAMBATAN PENYAJIAN BUAH LOKAL DALAM OPERASIONAL HOTEL BERBINTANG DI SANUR

    Directory of Open Access Journals (Sweden)

    I Gusti Agung Diah Adelianie

    2015-09-01

    Full Text Available Indonesian tourism development is strongly supported by awide range of sectors one of which being the agricultural asa supplier of local fruits which become tourist consumptionprocessed into foods and beverages that have high sales value.This article discusses the dominant type of local fruits served inoperations of five-star hotels in Sanur tourism area, the reasonfor the hotel to serve local fruits, and the obstacles experiencedin serving them. The study used mix marketing theory andthe theory of consumer decision-making attitude. The studywas conducted by purposive sampling method with the studysites of seven star hotels in Sanur. Data were collected throughobservation, interviews, and by distributing 80 questionnairesfilled out by the hotels. The study reveals that the dominantfruits served in hotel operations are fruits that did not dependon the season and are selected based on factors including ofquality, continuity, price, serving variation, and policy wherethe dominant factor of this study was that of quality. This studyconcludes that there is a need for the cooperation betweenfarmers, suppliers, hotels and the government in maximizingthe absorption of local fruits at five-star hotels in Sanur.

  20. Integration of art and culture to develop the hotel business in North-eastern Thailand

    Directory of Open Access Journals (Sweden)

    Supaporn Sereerat

    2015-08-01

    Full Text Available This qualitative investigation had three research aims: 1 To study the history and background of the hotel industry in Isan; 2 To study the current situation and problems with using art in order to develop the tourism industry in Thailand; 3 To study the integration of art and culture to develop the hotel business in North-eastern Thailand. Nine hotels were selected from four provinces in North-eastern Thailand as the research population and the research sample was composed of 86 individuals. Tools used for data collection were survey, observation, interview, focus group discussion and workshop. Results show that hoteliers in North-eastern Thailand developed their businesses as a reaction to the economic crisis and failing trade. To attract more tourists to the region, hotel managers integrated traditional Thai art to their businesses, especially local Isan art. This investigation of nine hotels in Isan identified nine areas in which art has been integrated into hotel businesses. These are paintings, sculptures, architecture, literature, music and dance , the four Buddhist necessities of life (food, accommodation, clothing and medicine, beliefs, customs and ceremonies. By integrating elements of each of these categories into their hotels, business owners and managers have been able to generate extra trade

  1. SUSTAINABLE TOURISM AND HOTEL MANAGEMENT IN MACEDONIA THROUGH THE USE OF RENEWABLE ENERGY SOURCES

    Directory of Open Access Journals (Sweden)

    Biljana Petrevska

    2016-06-01

    Full Text Available This study aimed to investigate the nature of energy applied in hotel industry in Macedonia. It explored the indicators for resources application in three, four and five star hotels. The data were collected by means of an online survey conducted among 45 managers and department supervisors. It is found that large number of hotels lack measures to reduce the conventional energy use and replace it with renewable sources of energy. Considering the fact that energy use is a substantial cost factor, the modest and restricted application of geothermal energy, biofuels and photocell lightening is extremely alarming for achieving sustainable tourism development. The study concludes that Macedonian hotels although being fully aware of importance of energy efficiency concept, it is not their managerial priority. It further pointed out that the development and operation of sustainable hotels requires properly planned and designed environmental protection practices. Finally, the study recommends that instead of being driven by increased number of tourists regardless the environmental concern, Macedonian hotels should pay attention and become eco-friendly and be focused on applying environmental oriented practices. At the same time, the research poses new challenges that urgently need to be brought to hotel management in the line of achieving sustainable tourism development.

  2. Indoor radon levels in selected hot spring hotels in Guangdong, China.

    Science.gov (United States)

    Song, Gang; Zhang, Boyou; Wang, Xinming; Gong, Jingping; Chan, Daniel; Bernett, John; Lee, S C

    2005-03-01

    Guangdong is one of the provinces that have most hot springs in China, and many hotels have been set up near hot springs, with spring water introduced into the bath inside each hotel room for hot spring bathing to attract tourists. In the present study, we measured radon in indoor and outdoor air, as well as in hot spring waters, in four hot spring hotels in Guangdong by using NR-667A (III) continuous radon detector. Radon concentrations ranged 53.4-292.5 Bq L(-1) in the hot spring water and 17.2-190.9 Bq m(-3) in outdoor air. Soil gas intrusion, indoor hot spring water use and inefficient ventilation all contributed to the elevated indoor radon levels in the hotel rooms. From the variation of radon levels in closed unoccupied hotel rooms, soil gas intrusion was found to be a very important source of indoor radon in hotel rooms with floors in contact with soils. When there was spring water bathing in the bathes, average radon levels were 10.9-813% higher in the hotel rooms and 13.8-489% higher in bathes compared to their corresponding average levels when there was no spring water use. Spring water use in the hotel rooms had radon transfer coefficients from 1.6x10(-4) to 5.0x10(-3). Radon in some hotel rooms maintained in concentrations much higher than guideline levels might thus have potential health risks to the hotel workers, and technical and management measures should be taken to lower their exposure of radon through inhalation.

  3. Adaptation in Tourist Publicity Translation

    Institute of Scientific and Technical Information of China (English)

    谭娟

    2013-01-01

    This paper attempts to provide a preliminary study of adaptation adopted in the translation of tourist publicity and ex-plore the main reasons behind the adaptive techniques on the basis of functionalist theories of translation. It is found that cultural blanks, different linguistic conventions and also the intended functions of tourist publicity may all contribute to adaptation in translation.

  4. Aarauerhof Hotel – Suiza

    Directory of Open Access Journals (Sweden)

    Dahinden, J.

    1975-05-01

    Full Text Available The hotel consists of basement, ground floor, first floor and other blocks of different heights, in which there is a total of 80 beds. So as to take advantage of the proximity to the railway station, in front of which the hotel is situated, the gastronomy section has been planned on the ground floor. On the first floor are the living rooms and conference rooms and the main one contains the fashion shops that extend over three floors. The first basement has a discotec; and in the second are situated the storage rooms and the installations of the building. The hotel is further completed by two storeys of subterranean parking space, situated below the square in front of the railway station.Está compuesto por sótanos, planta baja, planta primera y cuerpos elevados de distintas alturas, en los que se distribuyen un total de 80 camas. Para aprovechar la proximidad de la estación de ferrocarril, en cuya plaza se halla este hotel, se ha colocado la sección de gastronomía en la planta baja. En el primer nivel se encuentran las salas de estar y de reunión, y el principal aloja las tiendas de modas, que ocupan tres alturas. El primer sótano contiene una discoteca; y en el segundo se distribuyen los almacenes e instalaciones del edificio. El hotel se completa con dos plantas de aparcamiento subterráneo situadas bajo la plaza de la estación.

  5. THE TOURIST PERCEPTION OF THE HOSPITALITY INDUSTRY: ROMANIA VERSUS EUROPEAN UNION

    Directory of Open Access Journals (Sweden)

    Pârjol Florentina

    2010-07-01

    Full Text Available Automatically when we talk about tourism, tourism industry and hospitality industry we refer to the term also increasingly mentioned. Through this work we describe the hotel, restaurant business and other travel related activity services, which since 2008 have been continuously developed and represent a source of benefit to the economy of any country. The paper aims to assess the perception of tourists based on a questionnaire about the quality of hospitality services in Romania compared to European Union countries.

  6. International Journal of Hospitality Management

    OpenAIRE

    Woo, Gon Kima, 1,; Hyunjung, Limb,; Robert, A. Brymerc, 2,

    2015-01-01

    This paper investigates how managing online reviews affects hotel performance. An international hotel chain provided the hotel performance data and the online review data. A leading social media firm for the hospitality industry collected the online review data, which the hotel company purchased. The results indicate that overall ratings are the most salient predictor of hotel performance, followed by response to negative comments. The better the overall ratings and the higher the response ra...

  7. Impressions of Serbia: Tourists on cruises along Corridor 7

    Directory of Open Access Journals (Sweden)

    Dragin Aleksandra S.

    2009-01-01

    Full Text Available This paper deals with cruises along Corridor 7 and the tourist offer of Serbia. The purpose of the paper has been to establish how international tourists see our country during their travels across Serbia on cruises along Corridor 7. The research has been based on the interviews with international tourists who participated in land tours while cruising through Serbia. The interviews, together with the structured questionnaire, were conducted from March to November 2007 with the objectives to establish the following: the structure of the respondents according to the country of origin, gender and age structure, as well as the social and economic structure; what their motives are for cruising along Corridor 7; what is their perception of the value obtained through the tourist product and services during the Corridor 7 cruises and during their stay in Serbia (what they liked best in Serbia; if they were dissatisfied with anything in terms of the tourist offer of Serbia; to what extent their visit complemented or influenced their personal impressions of this country - what their impressions were before and after the visit. The importance of this paper, above all, is in broadening our knowledge about the adequacy of the tourist offer in Serbia in the tourism segment which is the subject of study of the paper.

  8. Analysis of the quality of service of small and medium size hotel companies in Bucaramanga and its metropolitan area

    Directory of Open Access Journals (Sweden)

    Carolina Monsalve Castro

    2015-12-01

    Full Text Available In recent years, the hotel industry has been facing an increment of travelers willing to enjoy better conditions in tourist destinations. The demanding changes in tourist preferences, and the increasing range of offers that they find to meet their needs, has made the hotel industry to focus its attention to service. Therefore, in this document, the principles that impact the evaluation of a quality service are analyzed. This research takes a sample of 384 small and medium size hotel companies’ guests. A Likert type questionnaire is applied. Its evaluation is conducted through SPSS software through bivariate analysis. In the results, influential aspects were identified such as: encouraging customer loyalty, special offers, innovation, premises and equipment, human talent training, among others.

  9. A framework for successful hotel developments

    Directory of Open Access Journals (Sweden)

    Chris E Cloete

    2013-04-01

    Various critical success factors for hotel development are identified in this article, and incorporated into a hotel property development framework, establishing a practical ‘road map’ for successful hotel developments. The validity of the proposed hotel property development framework has been assessed by intensive direct interviews with hotel development professionals.

  10. The influence of guides on alcohol consumption among young tourists at a nightlife resort

    DEFF Research Database (Denmark)

    Tutenges, Sébastien; Jæger, Mads Meier; Hesse, Morten

    2012-01-01

    Objective: The aim of this study was to assess how participation in party activities with guides affects alcohol consumption among young tourists at an international nightlife resort. Methods: Prospective survey of 112 Danish tourists in Sunny Beach, Bulgaria, who were asked about their drinking...... in party activities with guides increases drinking among young tourists who are already drinking large amounts of alcohol during their vacation. Further studies are needed to measure, describe and change the role played by guides at nightlife resorts....

  11. Food for tourists

    DEFF Research Database (Denmark)

    Hjalager, Anne-Mette; Corigliano, Magda Antolioli

    Eating is a physical necessity, but catering services and food image are also very important ingredients of cultural tourism. Food and tourism are increasingly being combined, e.g. in agri-tourism, wine tours and the sale of food products as souvenirs. However, as this paper illustrates......, the development and standards of food for tourists are determined not by tourism policies, but by national economic, agricultural and food policies. A comparison between Denmark and Italy illustrates core elements in food cultures. Particularly in Denmark, food production is a major economic activity......, and the power of the agricultural and food processing industries has in many cases severely compromised the quality image. In Italy, on the other hand, food policies and traditions, which give a high priority to freshness, allow consumers to stay in control of food quality to a much larger extent than...

  12. Adaptation of sentimental (ethnic tourism on tourist route «Golden Horseshoe» for tourist flows from Poland

    Directory of Open Access Journals (Sweden)

    N.Ie. Tomczewska-Popowycz

    2016-03-01

    Full Text Available The aim of the study. The aim of study is to present the problematic aspects of the tourism brand “Golden Horseshoe” in Lviv region for tourist flows from Poland. The subject of the study is to present the accommodation, gastronomy, road and offers entertainment for tourists in the tourist route “Golden Horseshoe” and their adaptation for tourist purposes. The results of study. After Ukraine became an independent country in the 90s of the twentieth century, it has increased interest of Polish tourists. Especially the territory of Western Ukraine, including five regions (Lviv, Volyn, Rivne, Ternopil and Ivano-Frankivsk because it was part of Republic of Poland before the Second World War. There are important objects for Polish tourists in Western Ukraine: castles and palaces. This tourism value associated with the names of prominent Polish generals and kings. In former territory of Poland was born: Juliusz Slovak, Bruno Schulz, King Jan III Sobieski and many other distinguished people. Important battles for Europe took place in the fortress. These facilities also have great architectural and artistic value. Tourism product “Golden Horseshoe” was established on the basis of this architectural and historical heritage, which has a chance perfected and strengthen its brand internationally, due to the increase of tourist flow and profit. In 2011-2014 tourism flow from Poland into Ukraine increased. Abroad tourists are more demanding clients in the tourism business, so it is important to create services at an appropriate level to appease the needs of tourists from abroad and present a tourist attraction. As opposite to other researchers from Ukraine and Poland, the author proposes adaptations for selected route for sentimental tourism of Poles. These objects are their heritage and very important for national consciousness. Ukraine should open up to new tourist markets. Entering to the international tourism market need to have recognizable

  13. Hotel Eden Roc

    Directory of Open Access Journals (Sweden)

    Lapidus, Morris

    1958-03-01

    Full Text Available Las playas de Miami son uno de los centros de diversión más importantes de los Estados Unidos. A lo largo de ellas se multiplican los hoteles, rivalizando para ofrecer a sus clientes confort, comodidades y esparcimientos de todo género. Durante un año se trabajó en la construcción del hotel Edén Roc, uno de los más recientes. Se edificó en un solar de forma rectangular, cuyos lados menores están definidos por la Avenida Collins y el Océano. Si dividimos la parcela por una de sus diagonales, uno de los triángulos, el de base en la Avenida Collins, nos define aproximadamente el espacio ocupado por las construcciones en altura, y el otro, que tiene su base en el Atlántico, la zona de esparcimientos.

  14. HOTEL INFORMATION SHANGHAI

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Le Royal Meridien Shanghai Le Royal Meridien Shanghai is located in the center of Shanghai and is one of the city's tallest landmarks at 66 stories high. The iconic Bund is a short walk down the Nanjinglu Pedestrian Walkway, which is just beside the hotel. All rooms and suites provide a 42" plasma TV, DVD/CD player, rain shower system, wireless and high-speed Internet access, and floor-to-ceiling glass windows.

  15. Fractional vortex Hilbert's Hotel

    CERN Document Server

    Gbur, Greg

    2015-01-01

    We demonstrate how the unusual mathematics of transfinite numbers, in particular a nearly perfect realization of Hilbert's famous hotel paradox, manifests in the propagation of light through fractional vortex plates. It is shown how a fractional vortex plate can be used, in principle, to create any number of "open rooms," i.e. topological charges, simultaneously. Fractional vortex plates are therefore demonstrated to create a singularity of topological charge, in which the vortex state is completely undefined and in fact arbitrary.

  16. How Customers Choose Hotels

    OpenAIRE

    Hera Oktadiana; Andhika Kurnia

    2011-01-01

    In the advancement of hospitality industry, thus it is important for hotel sales and marketing to understand the customer behavior in order to create effective marketing. Factors that influence customer behavior as individuality consist of personal and interpersonal factors. Personal factors include the needs, wants, motivation, perception, learning, personality, lifestyle, and self-concept. Meanwhile, interpersonal factors come from culture and sub-culture, group references, customers throug...

  17. Hotel Hilton, en Estambul

    Directory of Open Access Journals (Sweden)

    Arquitectos Skidmore – Owings – Merrill

    2017-06-01

    Full Text Available Una de las mayores atracciones de este hotel la constituye el magnífico panorama que se divisa desde la cúspide de la colina, sobre la cual se halla construido. A sus pies descansa la exótica ciudad y el Bósforo, que, tranquilo y sosegado, reproduce fielmente la silueta de la airosa mezquita y de los altos minaretes.

  18. Sand hazards on tourist beaches.

    Science.gov (United States)

    Heggie, Travis W

    2013-01-01

    Visiting the beach is a popular tourist activity worldwide. Unfortunately, the beach environment is abundant with hazards and potential danger to the unsuspecting tourist. While the traditional focus of beach safety has been water safety oriented, there is growing concern about the risks posed by the sand environment on beaches. This study reports on the death and near death experience of eight tourists in the collapse of sand holes, sand dunes, and sand tunnels. Each incident occurred suddenly and the complete burial in sand directly contributed to the victims injury or death in each case report.

  19. A business tourist service quality scorecard for predicting tourist retention

    OpenAIRE

    2013-01-01

    D.Comm. (Leadership in Performance and Change) The National Department of Tourism (NDT), in the National Tourism Sector Strategy (NTSS), highlighted the need for research on tourist service satisfaction. According to the Global Competitiveness Programme (GCP), most of the dissatisfied tourists are business travelers. There are gaps in the literature with reference to the operationalisation of, and relationship between, service quality scores and retention scores in the business tourism ind...

  20. A Marketing approach on how continuous processes improvement can contribute to hotel business Organic Growth

    OpenAIRE

    Ioana-Simona IVASCIUC; EPURAN Gheorghe

    2015-01-01

    Generating sustainable growth and profits is like finding a unicorn for most managers. Organic growth should be considered as an alternative for long-term growth in the hotel business. Designing the service process to deliver what customers expect from the hotel offer is a crucial component of encounter marketing. Hotels need to embrace the changes and ensure that their internal processes are aligned not just to current trends, but also to the expected future changes. Keeping u...

  1. A Marketing approach on how continuous processes improvement can contribute to hotel business Organic Growth

    OpenAIRE

    Ioana-Simona IVASCIUC; Gheorghe EPURAN

    2015-01-01

    Generating sustainable growth and profits is like finding a unicorn for most managers. Organic growth should be considered as an alternative for long-term growth in the hotel business. Designing the service process to deliver what customers expect from the hotel offer is a crucial component of encounter marketing. Hotels need to embrace the changes and ensure that their internal processes are aligned not just to current trends, but also to the expected future changes. Keeping u...

  2. GREEN HOTEL SEBAGAI DAYA SAING SUATU DESTINASI

    OpenAIRE

    Sinangjoyo, Nikasius Jonet

    2015-01-01

    The goal of the research is describing the green hotel application program of the hotel industries in Yogyakarta, creation of competitiveness in tourism destination. Subject of the research is whole member of Indonesia Hotel & Restaurant Association, (PHRI) Yogyakarta, which classified as four and five star hotel, and have an environment document or green hotel certificate. This study is a descriptive qualitative research. The research shows that the green hotels standard application in Yogya...

  3. GREEN HOTEL SEBAGAI DAYA SAING SUATU DESTINASI

    OpenAIRE

    Sinangjoyo, Nikasius Jonet

    2015-01-01

    The goal of the research is describing the green hotel application program of the hotel industries in Yogyakarta, creation of competitiveness in tourism destination. Subject of the research is whole member of Indonesia Hotel & Restaurant Association, (PHRI) Yogyakarta, which classified as four and five star hotel, and have an environment document or green hotel certificate. This study is a descriptive qualitative research. The research shows that the green hotels standard application in Yogya...

  4. Management of Hotel Dining Information System

    OpenAIRE

    Liu, Fangyi

    2010-01-01

    Dining hotel management is more completed, more accurately, and effectively method for hotel and dining industries. It is an application based on modern hotel market. The information management system is already widely used in many fields at moment. Nowadays, with the dining hotel industries development, an advanced and scientific management system that could be more detailed and secure is needed. Hotel Dining Management system is extremely practical in the present hotel industry dining manag...

  5. Destination Culture and Its Influence on Tourist Motivation and Tourist Satisfaction of Homestay Visit

    OpenAIRE

    Nguyen Quang VINH

    2013-01-01

    With the advantage of culture and historical tourism resource, Hanoi has to finalize its tourism development strategy for the long term. This study aims to help tourism planners and marketers to get an understanding that may provide a foundation for their strategic marketing decision in homestay tourism service. The empirical analysis used data from 150 international visitors who have experience in using homestay service in Duonglam old village. To test the hypotheses among tourist motivation...

  6. Sustainability development and competitiveness of Rome as a tourist destination

    OpenAIRE

    Valeri, Marco

    2015-01-01

    Objectives – The aim of the paper is to study the sustainability level of the city of Rome (Italy) as a tourist destination. The paper’s basic assumption is based on the fact that, compared to other international tourist destinations, Rome is high on the list as far as the number of international visitors is concerned, yet it is not the city at the top of the list. Design/Methodology/Approach – The methodology used is that of case study research (Yin, 2003). The results will be evaluated b...

  7. Ismail Kadare as tourist attraction

    National Research Council Canada - National Science Library

    Ilda Erkoçi

    2016-01-01

    .... Hence, this paper is not just an informative piece of writing for its readers, but it also aims at encouraging such readers to turn into tourists and set off in search of glimpses of literary spaces...

  8. Are contemporary tourists consuming distance?

    DEFF Research Database (Denmark)

    Larsen, Gunvor Riber

    2012. Background The background for this research, which explores how tourists represent distance and whether or not distance can be said to be consumed by contemporary tourists, is the increasing leisure mobility of people. Travelling for the purpose of visiting friends and relatives is increasing...... of understanding mobility at a conceptual level, and distance matters to people's manifest mobility: how they travel and how far they travel are central elements of their movements. Therefore leisure mobility (indeed all mobility) is the activity of relating across distance, either through actual corporeal...... that is an inherent part of manifest mobility. Numerous definitions and conceptualisations of tourism have been discussed over the years, with MacCannell (1976) pioneering studies of tourism and leisure travel through to Lash and Urry's (1994) post tourist and Jansson's (2002) hyper-tourist. These definitions...

  9. SEARCH COST REDUCTION INCREASES VARIATION IN HOTELS OCCUPANCY RATE: A THEORETICAL AND EMPIRICAL ANALYSIS

    OpenAIRE

    Marianna Succurro; Federico Boffa

    2010-01-01

    This study explores how direct online booking affects the variation in hotel bed-places occupancy rate between peak and off-peak periods, thereby contributing to three strands of literature, respectively the determinants of seasonality, the tourist information acquisition process and the impact of the internet on tourism. The empirical analysis, covering 18 countries over the 1997-2007 period, investigates the impact of an increase in the use of the internet by consumers on the seasonal varia...

  10. Pollution adverse tourists and growth

    OpenAIRE

    Cerina, Fabio; Giannoni, Sauveur

    2008-01-01

    We build a growth model in which tourism development generates pollution while tourists are pollution adverse. We establish that long run positive growth exists only for a particular value of tourists pollution adversion. Furthermore, we show that an intensive use of facilities is associated with a lower growth rate for destinations specialized in green tourism. We also see that if the destination can choose the degree of use of facilities, tourism will generate positive growth only if touris...

  11. Lifestyle hotels: New paradigm of modern hotel industry

    Directory of Open Access Journals (Sweden)

    Kosar Ljiljana

    2014-01-01

    Full Text Available The practice of modern hotel industry introduced to professional community the term 'lifestyle' hotel. The paper deals with the essential meaning of this term. This raises the question of the difference between the lifestyle and boutique hotels which are in practice often identified. The paper aims to resolve the basic dilemma - whether lifestyle hotel can be treated as a special type of hotel, or all types of hotels under certain conditions can fit into a group called 'lifestyle'. Closer defining of the term 'lifestyle' is a starting point for further discussion. This paper makes an attempt to overcome the uncritical use of the term 'lifestyle' in tourism and hospitality practice. Providing a clearer definition is necessary to establish standards for the typology of lifestyle hotels. These standards are primarily based on the criteria of market segmentation. Among them, psychographic criteria occupy a special place. To make lifestyle hotel more than a promotional slogan, it is necessary to confirm its market position. This means identifying specific target groups differentiated according to the main features of the lifestyle.

  12. 1998~2008年广东国际入境旅游客源市场竞争态研究%1998~2008 Guangdong international inbound tourist resource market competition research

    Institute of Scientific and Technical Information of China (English)

    梁章萍

    2011-01-01

    入境旅游的游客数量及其增长率是反映一个国家和地区国际旅游发展水平的重要指标。本文将BCG Matrix模型应用于广东国际入境旅游客源市场研究中,选取市场占有率和市场增长率两个指标构建旅游市场竞争态,对1999~2008年广东省主要的入境旅游客源市场在广东国际旅游中的市场占有率和市场增长率进行分析,通过分析揭示出了广东入境游客的变化情况。最后,在此基础之上提出了相应的市场开拓策略。%The number of visitors and the growth rate of inbound tourism are key indicators in reflecting international tourism development levels of a country and region.BCG Matrix model will be used in this article to analyze Guangdong international inbound tourism market,selecting market share rate and market growth rate to build tourism market competitive state,besides,this article analyzes market share rate and market growth rate of Guangdong main inbound tourism market in Guangdong international tourism from 1999 to 2008,and it shows the changing situation of Guangdong foreign tourists.Finally,the author puts forward relative market development strategies on the basis of the above research.

  13. A framework for stochastic simulation of distribution practices for hotel reservations

    Energy Technology Data Exchange (ETDEWEB)

    Halkos, George E.; Tsilika, Kyriaki D. [Laboratory of Operations Research, Department of Economics, University of Thessaly, Korai 43, 38 333, Volos (Greece)

    2015-03-10

    The focus of this study is primarily on the Greek hotel industry. The objective is to design and develop a framework for stochastic simulation of reservation requests, reservation arrivals, cancellations and hotel occupancy with a planning horizon of a tourist season. In Greek hospitality industry there have been two competing policies for reservation planning process up to 2003: reservations coming directly from customers and a reservations management relying on tour operator(s). Recently the Internet along with other emerging technologies has offered the potential to disrupt enduring distribution arrangements. The focus of the study is on the choice of distribution intermediaries. We present an empirical model for the hotel reservation planning process that makes use of a symbolic simulation, Monte Carlo method, as, requests for reservations, cancellations, and arrival rates are all sources of uncertainty. We consider as a case study the problem of determining the optimal booking strategy for a medium size hotel in Skiathos Island, Greece. Probability distributions and parameters estimation result from the historical data available and by following suggestions made in the relevant literature. The results of this study may assist hotel managers define distribution strategies for hotel rooms and evaluate the performance of the reservations management system.

  14. CULTURE AND CREATIVITY IN THE HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Maria-Cristina IORGULESCU

    2015-11-01

    Full Text Available Academics’ have always had an interest in creativity, although the literature on this subject began to develop once the rate of progress in science, technology and other fields started to increase. Currently, it is generally considered that the countries with a less creative population will fail to be competitive at an international level. This principle can easily be applied in the business environment, where creativity is needed in order to innovate and to gain competitive advantage. The paper focuses on creativity in a specific economic sector: the hotel industry, aiming at highlighting the way this extremely needed ability is influenced by cultural values. As a result, the paper presents the influence of three of Hofstede’s socio-cultural values (individualism, power distance and long term orientation on employees’ creativity in the Romanian hotel industry.

  15. PROCUREMENT IN THE SUPPLY CHAIN: AN ELEMENT OF HOTEL PRODUCT COMPETITIVENESS

    Directory of Open Access Journals (Sweden)

    Edna Mrnjavac

    2016-12-01

    organization is essential for the application of the supply-chain principles, but it can also have the opposite effect. The principles of supply chain organization and management are present in all investigated hotels, but to varying degrees. While obtaining the lowest price is singled out as the primary goal of procurement, the need to take into account other elements, such as the quality of procurement, products and services, is also emphasized because this makes it possible to create a hotel product that guests will be satisfied with. Conclusion: The presence of supply-chain elements in hotel procurement correlates with the size of the hotel enterprise, but not with the type of hotel or its location (type of tourist destination. The organizational basis of stand-alone hotels is better suited for the development of supply chains. Their less-formal business organization and decentralized procurement provide a suitable environment for focusing on and effectively managing the business process to enhance product quality. In contrast, centralized procurement embedded in the more rigid organization of hotel enterprises contains a number of barriers that go against the supply chain concept. Partly for this reason, the primary goal of hotel enterprises is price, while quality is only a secondary goal. Networked supply-chain structures are present in both cases, and high on the list of procurement goals is the importance of building sound relationships with prominent suppliers. Also important is that procurement organized in this way focuses on the long term; the supplier market and procurement terms are analyzed periodically and, if necessary, changes are made regarding suppliers and supplier relationships.

  16. Impacts ofTourist Resorts Development on the Sustainable Livelihoodsof Relocated Residents:A CaseStudy ofChimelong International Ocean Tourist Resort%旅游度假区开发对拆迁村民生计状况影响--以珠海长隆国际海洋度假区为例

    Institute of Scientific and Technical Information of China (English)

    左冰; 陈威博

    2016-01-01

    基于可持续生计框架探究旅游开发对拆迁村民生计的影响。以珠海横琴富祥湾新、旧村因长隆国际海洋度假区开发搬迁村户为调查对象,采用访谈法与问卷调查法,对比分析了村民搬迁前后的生计资本、生计策略、生计结果的变化情况,并研究了生计资产→生计策略→生计后果三者的相互作用关系。研究发现:村民搬迁后生计资本和生计结果有明显改善,影响生计策略和生计结果最重要的生计资本是人力资本,其次是金融资本和社会资本。人力资本存在显著优势的村户更容易获益而具有高可持续生计能力;村户利用社会资本优势也可以维系中等程度的生计水平;那些在度假区就业的村户,普遍缺乏生计资本,其生计可持续性较低。拆迁补偿和提供就业仅是维系村民生计的最后的一道保障,引导人力资本的提高才是关键。这需要政府将针对居民的培训以及就业心理干预工作一并纳入拆迁配套政策之中。%This study analyzes the impacts ofalarge-scale theme park-Chimelong International Ocean Tourist Resort (Chimelong) on the livelihoods of relocated residents under the framework of Sustainable Livelihood Approach (SLA). Based on the field research which combines interviewing with questionnaire methods together, this study analyzes the changes of livelihood capitals, livelihood strategies and livelihood outcomes of the relocated residents. The results find that residents’ physical capital and financial capital were greatly increased, meanwhile their wellbeing and ability to resist vulnerability were also got slightly improved. Residents, who had advantages in human capital, are more likely to achieve a high level of sustainable livelihood, but they often engaged in non-agricultural and non-tourism industries. Residents who worked for the local tourist enterprises had the lowest level of livelihood becauseoflack of

  17. Hotell "St. Petersbourg" / Valdeko Vende

    Index Scriptorium Estoniae

    Vende Valdeko, 1920-

    2013-01-01

    Hotell Rataskaevu 7 hoones avati 1850. aastal. Kohe sai ta Tallinna teiseks esinduslikumaks võõrastemajaks. Hotelli ümberehitusest. Loetletud hotelli omanikud ja nimemuutused. Hotelli restoranist. Hotell oli Tallinna üks kallimaid. Tegemist on kõige pikemat aega pidevalt tegutsenud Tallinna hotelliga

  18. The Era of Budget Hotels

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    What began as an idea from an Internet posting is now set to sweep through China Asingle posting on the Internet gave birth to a large budget hotel brand.In 2001, the founder of ctrip.com, Ji Qi, noticed an online friend com-plaining that ctrip.com’s hotel reser-

  19. Kempinski Hotel Beijing Lufthansa Center

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    A shining star on the eastern part of Beijing Kempinski Hotel Beijing Lufthansa Center is located at the heart of the city, a fully integrated business complex with serviced apartments, top-class offices and showrooms. The hotel offers unrivaled conference, business and leisure facilities ideal for business travelers and leisure guests alike. Its impressive blend of grand Chinese cul-

  20. Hotell "St. Petersbourg" / Valdeko Vende

    Index Scriptorium Estoniae

    Vende Valdeko, 1920-

    2013-01-01

    Hotell Rataskaevu 7 hoones avati 1850. aastal. Kohe sai ta Tallinna teiseks esinduslikumaks võõrastemajaks. Hotelli ümberehitusest. Loetletud hotelli omanikud ja nimemuutused. Hotelli restoranist. Hotell oli Tallinna üks kallimaid. Tegemist on kõige pikemat aega pidevalt tegutsenud Tallinna hotelliga

  1. MANAGEMENT OF TOURIST COMPANIES ON THE MODERN TOURIST MARKET

    Directory of Open Access Journals (Sweden)

    Slobodan CEROVIĆ

    2006-06-01

    Full Text Available Substantial differences characterize modern trends on the tourist market in the period before and after 1990. There is almost no country in the world that does not reckon seriously with tourism in its economic development. The modern-day tourist is an increasingly “spoiled” consumer of tourist services and his/her requirements are specific and partial. The higher standard of living of the population and an ever greater amount of leisure time, as well as the development of transport technology and service technology in general accounted for important changes in the demand, bringing about considerable changes in the supply, primarily in the adaptation of the tourist product to the requirements of an increasingly sophisticated demand and the changes in the process of marketing management and application. This paper focuses on modern trends on the tourist market and the necessity to apply the knowledge of modern management and marketing

  2. 国际旅游岛建设旅游用地生态效应调控机制研究%Regulation Mechanism of Tourist Ecological Effect Must be Established to Build Hainan into International Tourism Island of Hainan

    Institute of Scientific and Technical Information of China (English)

    余中元

    2012-01-01

    The rapid rise of China's economy, the industrial structure's transfer to high-end, Hainan Island's frontier in system and economic reform, the political strategic status and geographical superiority spawned national strategy of construction of international tourism island of Hainan. Fast development of tourism exceeded people's expectations. Hainan coastal areas and surrounding islands are relatively closed, ecological system being vulnerable, but are the core areas in construction of international tourism island. Unreasonable tourism planning, inefficient tourist ecological effect regulation technology and unscientific regulatory mechanism and lack of ecological tourism ecological system, management policies and measures, have caused environmental pollution and ecological destruction. Establishing effect evaluation and ecological supervision mechanism of ecological effect in tourism industry land use is an imminent. In development of international tourism island of Hainan we must establish ecological safety evaluation index system, evaluating different ecological security situation of tourist land use, set up ecological safety threshold, constructing ecological safety warning model; Establish tourism land ecological access standard and ecosystem management optimization model to effectively control ecological effect of tourism land use, laid the scientific and decision-making basis for ecological regulation and tourism industry structure adjustment, improve the quality of ecological environment of Hainan province, lift the ecological security level, ascending comprehensive benefits of Hainan international tourism island construction.%中国经济的迅速崛起,产业结构的高端化形势,海南岛所处的改革前沿、政治战略地位和地缘优势催生了国际旅游岛国家战略,旅游业快速发展超过人们的预期.海南沿海及周边岛屿是国际旅游岛建设的核心地区,环境相对封闭,生态系统较为脆弱.不尽合理的旅

  3. Hacia un indicador de consumo de energía eléctrica más efectivo en hoteles del grupo Cubanacán de la provincia de Camagüey; Toward an indicator of more effective electric power consumption in hotels of the Cubanacan company in Camagüey

    Directory of Open Access Journals (Sweden)

    Davel Borges Vasconcellos

    2011-05-01

    Full Text Available La consideración de indicadores de consumo reales es un elemento indispensable para la correcta evaluación de la eficiencia energética de una empresa. No todos los indicadores actuales que utilizan las instalaciones hoteleras son adecuados para los fines propuestos. El trabajo expone los efectos que tienen en el consumo de energía eléctrica, factores como la temperatura ambiente de la época del año y el tipo de segmento turístico (internacional o nacional, a través de un estudio de caso en el Hotel Caracol. La veracidad de los resultados ha sido comprobada en los cuatro hoteles del Grupo Cubanacán de la provincia de Camagüey. Los estudios de correlación entre el consumo de energía eléctrica y el nivel de actividad (habitaciones días ocupadas teniendo en cuenta el efecto de estos factores, permiten llegar a plantear un indicador de consumo de energía eléctrica más efectivo para evaluar la eficiencia energética en las instalaciones hoteleras. Finalmente comentamos el efecto de estos factores en otros indicadores de consumo.  The consideration of real consumption indicators is an indispensable element for the correct evaluation of the energy efficiency of a company. Not all the current indicators that use the hotel facilities are appropriate for this purpose.The paper presents factors, such as the ambient temperature and the type of tourist segment (international or national, that influence in electric power consumption, through a case study in the Caracol Hotel. The truthfulness of the results has been checked in the four hotels of the Cubanacan Company of Camagüey. The correlation studies between the electric power consumption and the activity level (rooms occupied days keeping in mind the effect of these factors, they allow to end up outlining an indicator of more effective electric power consumption to evaluate the energy efficiency in the hotel facilities. Finally we comment the effect of these factors in other

  4. The irruption of AirBNB and its effects on hotels' profitability: An analysis of Barcelona's hotel sector

    Directory of Open Access Journals (Sweden)

    Juan Aznar

    2017-01-01

    Full Text Available Purpose: The aim of this study is to analyze the existence of a relationship between the presence of nearby substitute products, mainly Airbnb flats or rooms, and the effect on the revenue and profitability of hotels. Design/methodology/approach: The empirical study is based on the analysis of financial information provided in the annual reports of a sample consisting of 43 hotels (11.78% of the population. As an explanatory variable for profitability, we have considered the presence of apartments listed in Airbnb that are no farther than one kilometer from each hotel. Considering that most of the variables used do not follow a normal distribution, the existence of a relationship between profitability and the explanatory variables has been tested using non-parametric tests, namely, the Spearman correlation coefficient and Kruskall-Wallis test. Findings: We found a positive correlation between presence of Airbnb apartments and return on equity. This fact can be explained by considering the presence of Airbnb apartments as a variable that measures the attractiveness of the location from a tourist’s point of view. Hotels located near the city center or main tourist areas of the city have a higher level of profitability. We also found no evidence of any relationship between profitability and star category; 4- and 3-star hotels have experienced, on average, a lower drop in revenues between 2008 and 2013 and they also obtained a higher average level of profitability in 2013 as compared to the upper segment of 5-star hotels. Research limitations/implications: This research has been conducted in the city of Barcelona. Future research using the same methodology should be applied to other cities with an important hospitality sector to reinforce our findings. The main implications of this research refer to the importance of location as a key strategic variable in hospitality, and to the change in the system customers use to evaluate the quality of a

  5. The Impact of Psychological Empowerment on Hotel Interns'Intention to Stay%心理授权对饭店实习生留职意向的影响研究

    Institute of Scientific and Technical Information of China (English)

    徐洪

    2014-01-01

    In recent years , the high employee turnover rate is a puzzle for hotel industry . This paper , by surveying 286 hotel interns , analyzes the relationship between psychological empowerment , job satisfaction and the intention to stay on the job . The results are as follows :unlike common workers , Self-determination does not have a significant affection on Interns'Intention to stay ;Among the four dimensions of Psychological empowerment , Impact , Meaning and Competence not only have direct influence on the intention to stay , but also Meaning and Competence indirectly affect the intention to stay through the job satisfaction ;Compared with the job satisfaction , psychological empowerment is more important for improving the intention to stay on the Job .%“用工荒”和“留人难”近年来已成为我国饭店业发展的瓶颈和难题。研究以286名饭店高职实习生为研究对象,分析了饭店实习生心理授权、工作满意度和留职意向之间的内在联系。得出以下结论:心理授权对实习生留职意向的影响与对在职人员的不同,表现为自主性对留职意向的影响不显著;心理授权四个维度中的工作影响力、工作意义和胜任力不仅直接对留职意向产生影响,而且工作意义和胜任力还通过工作满意度间接影响留职意向;相比工作满意度,实习生的心理授权感知水平对提高饭店实习生留职意向发挥更重要的作用。

  6. TOURIST MOTIVATION FOR RURAL DESTINATIONS

    Directory of Open Access Journals (Sweden)

    Angela BOTEZATU

    2014-04-01

    Full Text Available City daily overexertion impels tourists wish to travel. Rural tourism behavior is determined by a set of motivational factors that makes him appreciate favorable tourist destinations. In order to analyze and assess the opinions and attitudes of tourists in rural areas we realized a market survey, the results being presented in the article below. Future trends, the growth rate of market depend largely on the wishes and intentions of goods or services consumers. This study involves the engagement of a number of 658 respondents, which were interviewed to determine the basic motivations in choosing countryside. The working methods used were analysis, synthesis and questionnaire survey as a research method. Results refer to the following: about 59 percent, spend up to 10% of annual income for vacations and travel, for rural tourism this amount is much lower; the association of the term „rural tourism” in the local tourist mind, oscillates among „a villa” in rural areas or „active vacation” (biking, hiking, riding, swimming or hunting; customer loyalty is one of the goals of marketing activities undertaken in hostels or other travel service providers. In conclusion, we mention that the variety of motivational factors in choosing tourist destinations in rural areas drive this type of tourism.

  7. Constructing hotel brands: A multimodal analysis of luxury hotel homepages

    OpenAIRE

    Fei-Wen Cheng

    2016-01-01

    As e-marketing has become the dominant marketing mode in the hospitality industry, this study investigates how two luxury hotels represent and promote themselves through their major e-commerce platforms (i.e. hotel-owned websites). The verbal and visual texts of 51 website homepages owned by these two hotel chains are compiled and analyzed by drawing upon the corpus linguistic approach for verbal analysis and Kress and van Leeuwen’s (2006) visual grammar framework for image analysis. The find...

  8. 27 CFR 31.82 - Hotels.

    Science.gov (United States)

    2010-04-01

    ... 27 Alcohol, Tobacco Products and Firearms 1 2010-04-01 2010-04-01 false Hotels. 31.82 Section 31... Same Premises § 31.82 Hotels. The proprietor of a hotel who conducts the sale of liquors throughout the hotel premises is only required to register under this part for one place. For example, different...

  9. Tourist Information Search and Destination Choice in a Digital Age

    DEFF Research Database (Denmark)

    Kristian Steen Jacobsen, Jens; Munar, Ana Maria

    2012-01-01

    This study provides empirical evidence of self-reported impacts of selected electronic and other information sources on international tourists' destination choices regarding a popular, mature and mainstream summer holiday location. It is shown that traditional information provisions such as direc......-making, utilitarian information values seem more relevant than socialisation opportunities....

  10. The Use of Information and Communication Technologies (ICT in Front Office Operations of Chain Hotels in Ghana

    Directory of Open Access Journals (Sweden)

    Albert Kwansah Ansah

    2012-03-01

    Full Text Available The proliferation of Information and Communication Technologies (ICT coupled with sophisticated network protocols have unveiled new avenues for enterprises and organizations and the hospitality industries cannot be left out. Technology-based systems stand in a pivotal position to offer better service to the populace. Hospitality industries such as hotels can take advantage of the pervasiveness of ICT vis-à-vis technology-based systems to advance some of their operations. This paper seeks to assess the use of Information and Communication Technologies (ICT in a front office operation of chain hotels in Ghana. The paper determines the extent of the use of information technology in a front office operation of chain hotels in Ghana. The paper continues to assess the effect of the use of information technology in the front office operation of chain hotels in Ghana, thus if the use of ICT has any effect on chain hotels’ front office operations. The paper further makes recommendations to chain hotel operators and the Ghana Tourist Authority (GTA and policy makers on the use of information and communications technology in front office operation in chain hotels. Three chain hotels in Ghana were assessed

  11. The Branding of Kharkov City as a Tourist Destination

    Directory of Open Access Journals (Sweden)

    Danko Nataliya I.

    2016-05-01

    Full Text Available On the basis of analyzing publications and documents of the United Nations World Tourism Organization (UNWTO, the authors clarified the concept of «tourist destination»; considered and clarified the concept of «brand of the tourist destination»; suggested the mechanism for development of the brand of the tourist destination. The existing brand of Kharkiv – «Kharkiv – smart city» – has been analyzed and it was concluded that this brand is promising and successful for educational tourism, for attracting foreign students and scholars – connoisseurs of new technologies and science fiction. The direction of further work on the brand of Kharkiv city as a tourist destination is to enhance the already existing brand «Kharkiv – smart city» by introducing a set of marketing communications, aggressive advertising campaign in Ukrainian and international media and travel exhibitions. Besides, it is considered to be promising to design brands intended for other target segments of consumers – «Kharkiv – historic city», «Kharkiv – sport city», etc., which will lead to a synergistic effect in the tourism industry of Kharkiv. Prospects for further research in this direction are studying new strategic directions of development of Kharkiv city as a tourist destination

  12. The perception of foreign tourists on the image of Serbia

    Directory of Open Access Journals (Sweden)

    Armenski Tanja

    2009-01-01

    Full Text Available During the 90's, Serbia went through a difficult political and economic changes, which caused a radical decrease in the number of tourists, especially foreigners, as well as a negative perception of Serbia on the global tourist market. After 2000, with political and economic stabilization, Serbia enhanced opportunities for targeting tourists from European tourism market. Despite of its efforts, Serbia has been unable to consistently achieve its goals, which is reflected in the low income from tourism and a small share on the international tourism market. One of the consequences of this scenario might be attributed to Serbia's unfavorable image in the mind of world travelers. This study was conducted with the purpose of analyzing the relationship between destination image of Serbia, overall satisfaction of foreign visitors and their destination loyalty. The survey examines the image held by tourists who visited Serbia during 2007. The data is analyzed qualitatively. The research is applied to event, urban and cruising tourism, as the most attractive forms of tourist movements for foreign visitors.

  13. Agency-Hired Hotel Housekeepers

    Science.gov (United States)

    Sanon, Marie-Anne V.

    2014-01-01

    Hotel housekeepers experience unique workplace hazards and characteristics that increase their risks for poor health outcomes. Today’s agency-hiring practices may further marginalize hotel housekeepers and negatively impact their health. Yet the impact of such hiring practices on the health of this vulnerable worker group remains unexplored. This article presents the debate regarding agency-hiring practices and how these practices may influence the health and well-being of hotel housekeepers. Implications for occupational health nurses are also discussed. PMID:24512722

  14. Building Hotel Revenues through Tourism

    Directory of Open Access Journals (Sweden)

    John D. Murtha, CHA

    2013-01-01

    Full Text Available When evaluating ways to maximize revenues, hotel executives should consider supporting the efforts of local destination marketing organizations. Helping to build and sustain travel to a city or region can benefit individual hotels, by combining resources and energy on marketing tactics that would otherwise be too ambitious or costly for a single property to pursue on its own. The market in Boston and adjacent Cambridge, Massachusetts offers an interesting case study for understanding the interaction of hotels and destination marketing organizations. The author includes action steps for hoteliers who would like to become more involved in such efforts.

  15. Kubija Hotell-Loodusspaa = Kubija Hotel-Nature Spa

    Index Scriptorium Estoniae

    2012-01-01

    Võrus Männiku tee 43A asuva Kubija Hotell-Loodusspaa sisekujundusest. Sisearhitektid Tiiu Truus ja Birgit Jaanus (Stuudio Truus). Arhitektid Indrek Tiigi ja Helle-Triin Hansumäe. Loetletud Stuudio Truus tehtud töid

  16. Constructing hotel brands: A multimodal analysis of luxury hotel homepages

    Directory of Open Access Journals (Sweden)

    Fei-Wen Cheng

    2016-04-01

    Full Text Available As e-marketing has become the dominant marketing mode in the hospitality industry, this study investigates how two luxury hotels represent and promote themselves through their major e-commerce platforms (i.e. hotel-owned websites. The verbal and visual texts of 51 website homepages owned by these two hotel chains are compiled and analyzed by drawing upon the corpus linguistic approach for verbal analysis and Kress and van Leeuwen’s (2006 visual grammar framework for image analysis. The findings indicate that despite some similarities in their web-mediated communication strategies, each hotel firm has discursive strategies that reveal diverging attitudes in their choices of various semiotic resources to construct their own brand identities. This study contributes to the academic literature on web-mediated tourism discourse by showing how a multimodal analysis can add insights to brand formulation.

  17. Kubija Hotell-Loodusspaa = Kubija Hotel-Nature Spa

    Index Scriptorium Estoniae

    2012-01-01

    Võrus Männiku tee 43A asuva Kubija Hotell-Loodusspaa sisekujundusest. Sisearhitektid Tiiu Truus ja Birgit Jaanus (Stuudio Truus). Arhitektid Indrek Tiigi ja Helle-Triin Hansumäe. Loetletud Stuudio Truus tehtud töid

  18. Hotel to Phase out Disposable Articles

    Institute of Scientific and Technical Information of China (English)

    2002-01-01

    Several hotels in Changsha, Shanghai and Kunming have recently staged a Green Hotel campaign: hotels will not offer disposable toothbrushes, toothpaste, slippers, combs or bottled shampoo and body lotion to their guests unless requested. Meanwhile a Green Hotel Standard has been issued, proscribing "disposable articles, such as toothbrushes, soap, combs and slippers," and stipulating that "textiles, such as bathrobes, towels and pillowslips, in hotel rooms are to be changed strictly at the request of guests,

  19. 35 ASSESSMENT OF TOURISTS FLOW AND REVENUE ...

    African Journals Online (AJOL)

    Deji

    were local tourists. ... Key words: Kainji Lake National Park, Ecotourism, Tourist flow, Revenue ... focus on economic and social benefits. ... adverse human impacts, while the latter has to ... well as any cultural features found therein (Boo,.

  20. Empowerment: Hotel employees’ perspective

    Directory of Open Access Journals (Sweden)

    Kartinah Ayupp

    2010-12-01

    Full Text Available An empowered worker is a knowledgeable worker. Thus, the aims of this study were to examine how empowerment is perceived by the front-line hotel employees and secondly, to identify the factors affecting empowerment within the industry. Factors such as communication, coaching, participation, training and reward were examined for any significant relationship with empowerment, along with whether the employee’s socio-demographic characteristics affected their perceptions of empowerment. The findings indicated that except for gender, socio-demographic factors were not a strong influence on the diffusion of empowerment among employees. In order to ensure that the employees feel empowered, factors such as communication, coaching, participation, training and reward should be given due attention by the management.  Based on the findings, implications for companies are discussed and further research is suggested.

  1. San Pedro Hacienda Hotel

    Directory of Open Access Journals (Sweden)

    Neutra, Richard J.

    1960-05-01

    Full Text Available Una de las arterias principales de Los Angeles, la carretera de acceso desde Western Avenue, que relaciona la ciudad con su puerto, permite llegar fácilmente, a través de una pequeña desviación, a la entrada principal del hotel. El sencillo grupo de edificios que lo constituyen, se amolda a la pendiente del terreno, acusando el juego de volúmenes y de sol y sombra para aumentar el interés visual. Al fondo, la severidad del paisaje montañoso contrasta con la tranquilidad del mar, que en este caso, pese a ser el Océano Pacífico el gran mar occidental americano, aparece al E., por estar el edificio situado en la orilla oriental de la península de Falos Verdes.

  2. Deadly Hotel Blaze

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Firefighters comb a destroyed hotel in Yiwu City, Zhejiang Province, looking for the cause of a fire that killed 11 people on February 15. An initial investigation showed the blaze was caused by the ignition of aging power lines. Yiwu in east China is the country’s largest trade hub of consumer commodities. It has more than 1,400 accessories enterprises and nearly 90,000 employees, with major product categories in necklaces, earrings, rings, brooches and ties. According to the Ministry of Public Security, 10,360 fires were reported across China during the Lunar New Year holiday (February 6-12), which claimed 59 lives and incurred economic losses of 23.8 million yuan ($3.3 million). Firefighters involved in rescue efforts saved 7,741 people, the ministry said.

  3. How Customers Choose Hotels

    Directory of Open Access Journals (Sweden)

    Hera Oktadiana

    2011-05-01

    Full Text Available In the advancement of hospitality industry, thus it is important for hotel sales and marketing to understand the customer behavior in order to create effective marketing. Factors that influence customer behavior as individuality consist of personal and interpersonal factors. Personal factors include the needs, wants, motivation, perception, learning, personality, lifestyle, and self-concept. Meanwhile, interpersonal factors come from culture and sub-culture, group references, customers through stages before deciding to purchase. Begin with the awareness about the needs, customers then find information about the product or service that could be used to solve the problems. After having the information, customers select the best product and service before deciding to purchase. After purchasing, the last stage is evaluation of product and service, whether it is satisfying or not.

  4. HOTEL MAINTENANCE MANAGEMENT : Strategic practices in hotel operation

    OpenAIRE

    Aryee, Susan

    2011-01-01

    Purpose The purpose is to identify responsibility of owners and operators for maintenance of assets, fixtures and fittings, to identify maintenance management strategies adopted for the efficient operation of hotels and to find out difficulties faced by operators in implementing these strategies. Methodology Four interviews provided supplementary data for the main data collection phase involving administration of 64 questionnaires to hotel operators and maintenance managers. Findings The hote...

  5. The Impact of Management and Organizational Culture on Creativity in the Hotel Industry

    Directory of Open Access Journals (Sweden)

    Olimpia State

    2014-11-01

    Full Text Available In today`s business environment, characterized by instability and unpredictability, organizations` success depends on their ability to adapt and manage the changes required. Therefore, in order to achieve long-term corporate success, companies need to have a culture that encourages creativity and innovation. The aim of the article is to investigate the link between corporate culture and creativity and the impact of the management form on organizational culture. The research highlights the Romanian hotel industry culture, using Hofstede`s model. Considering their impact on innovation, there were taken into consideration three factors: individualism, power distance and long term orientation. The article investigates how these factors are influenced by the hotel`s exploitation form and their impact on organizational creativity. The research was conducted on two hotels in Bucharest, affiliated to an international hotel chain. In order to identify the impact of the exploitation form on the hotel`s organizational culture, one of the accommodation units is operated under a management contract, while the other operates under a franchise agreement. The study is based on a survey conducted among the employees of the two hotels. Results indicate differences regarding the corporate culture between the hotel operated under a management contract and the unit operated under a franchise agreement. Recommendations on how to foster employees` creativity are suggested. The implications of the findings are discussed, considering the limitations and future research directions.

  6. ORGANIZATION OF BUSINESS IN HOTEL HOUSEKEEPING

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2015-01-01

    Full Text Available Hotel housekeeping department is represented in every organizational structure of the hotel, and its size and structure depends on the type and size of the hotel, basic offer and contents, category of the hotel, the level of usage and the duration of the hotel business. The primary role of hotel housekeeping is cleaning and maintenance of hotel units and rooms, and the selection of the head hotel housekeeper, who will successfully lead the housekeeping department is extremely important for a successful business, recognition and reputation of the hotel. In addition to higher or university education and language skills, the head housekeeper must have the management skills related to planning, organizing, leading and controlling, as well as general and professional knowledge of psychology of work and hygiene. The head hotel housekeeper, as a hotel manager, organizes, directs and controls the work of hotel housekeeping. It is responsible for the accuracy of the occupancy rate report, preparation of rooms and other hotel units, to achieve the highest level of quality of hotel services, training of employees, for the application of standards and for continuous application of business policy of the hotel

  7. A case study of heterogeneous fleet vehicle routing problem: Touristic distribution application in Alanya

    Directory of Open Access Journals (Sweden)

    Kenan Karagül

    2014-07-01

    Full Text Available In this study, Fleet Size and Mix Vehicle Routing Problem is considered in order to optimize the distribution of the tourists who have traveled between the airport and the hotels in the shortest distance by using the minimum cost. The initial solution space for the related methods are formed as a combination of Savings algorithm, Sweep algorithm and random permutation alignment. Then, two well-known solution methods named as Standard Genetic Algorithms and random search algorithms are used for changing the initial solutions. Computational power of the machine and heuristic algorithms are used instead of human experience and human intuition in order to solve the distribution problem of tourists coming to hotels in Alanya region from Antalya airport. For this case study, daily data of tourist distributions performed by an agency operating in Alanya region are considered. These distributions are then modeled as Vehicle Routing Problem to calculate the solutions for various applications. From the comparisons with the decision of a human expert, it is seen that the proposed methods produce better solutions with respect to human experience and insight. Random search method produces a solution more favorable in terms of time. As a conclusion, it is seen that, owing to the distribution plans offered by the obtained solutions, the agencies may reduce the costs by achieving savings up to 35%.

  8. Analysis of customer satisfaction in the hotel of Sheraton Prague Charles Square Hotel

    OpenAIRE

    Szabó, Tomáš

    2010-01-01

    This bachelor thesis deals with the issues of customer satisfaction in the particular Prague hotel. It attempts to describe the overall customer satisfaction and its development throughout the existence of the hotel. In addition, it analyses its impact on loyalty to the brand of the hotel brand and the willingness of customers to recommend the hotel to their friends. It stresses the impact of the benefit of hotel loyalty program to brand loyalty of the hotel. This thesis seeks to answer the p...

  9. Analysis on inbound tourists satisfaction in China:an empirical study based on the investigation of 5 cities

    Institute of Scientific and Technical Information of China (English)

    Jin Rong; Wang Xueping

    2009-01-01

    In China,the tourism industry is regarded as one means of fostering local economic development.This paper tries to examine inbound tourism development in China in the last decade and analyze inbound tourism's satisfaction of their travel experience with tourist attractions,facilities,services and price by an empirical study based on the investigation of Lanzhou,Wuhan,Guangzhou,Shanghai and Beijing.This paper discusses the demographie characteristics of visitors from Hong Kong,Macao and Taiwan,US,Korea and Japan by surveying a sample of 528 visitors in five different cities.The survey showed that four provinces/autonomous region in western China ranked the top 10 popular destinations.Chinese natural landscape,culture and food were highly regarded by the tourists.At the same time,tourists expressed less satisfaction with tourist language convenience,tourist facility and nightlife in China.It was also found that only 7.4% of the tourists thought travel in China was far more than what they had paid,that 6.5% regarded they got what they paid for,and that 34.9% thought the travel cost was reasonable.Most tourists were satisfied with their travel experience in China;many of them would like to return to China and would like to recommend China.For the sustainable development of tourism,Chinese tourism authorities should strengthen the construction,propaganda and management of scenic spots,improve tourist facility and tourist edueation,especially language convenience,and strengthen the supervision of tickets,souvenir and hotel prtce.

  10. Hotel business in Porto Alegre

    National Research Council Canada - National Science Library

    Carla Schlieper Castilho; Naira de Oliveira Peroni

    2007-01-01

    This article intends to discuss the beginnings and evolution of hotel business in Porto Alegre City, relating the upsurge of these facilities with its historic context and locating them in time and space...

  11. Hotel business in Porto Alegre

    National Research Council Canada - National Science Library

    Carla Schlieper Castilho; Naira de Oliveira Peroni

    2008-01-01

      This article intends to discuss the beginnings and evolution of hotel business in Porto Alegre City, relating the upsurge of these facilities with its historic context and locating them in time and space...

  12. The carrying capacity of a tourist destination. The case of a coastal Italian city

    OpenAIRE

    Maggi, Elena; Fredella, Franco Lorenzo

    2011-01-01

    In the last decades the world tourist flows rapidly grew and travel and tourism has become one of the world’s highest priority industries and employers. According to UNWTO world tourism barometer, in 2008 international tourist arrivals reached 919 million (880 million in 2009, a cause of the international recession), with a growth of 72% since 1995. Italy, which accounts in 2009 43 millions of tourist arrivals, is one of the most preferred destinations. Tourism gives an important contribu...

  13. Reserve a seat! Intelligent transportation reservation system for tourists

    Energy Technology Data Exchange (ETDEWEB)

    Truett, L.F.; Tonn, B. [Oak Ridge National Lab., TN (United States); Conley, T. [GTE Wireless, Nashville, TN (United States)

    1998-07-01

    Providing safe, predictable, and efficient transportation for tourists to and from various venues presents a major challenge. Special-event transportation is notoriously unreliable and usually congested at peak times. The rural nature of certain tourist locations (e.g., the Grand Canyon) further complicates the problem. The proposed Intelligent Transportation Reservation System will have three components, each of which performs different functions. On-vehicle component: this component has three purposes: (1) to keep a running count of the passengers on the bus in order to determine how many additional passengers can be accommodated based on the total capacity of the vehicle; (2) through use of Global Positioning Satellite (GPS) technology, to be able to determine the location of the bus at all times; (3) to transmit information to a central data facility. Together these three features provide location, available-space, and condition information to controllers at a central data facility and to prospective riders of the bus. Kiosk component: located at every loading/unloading point, the purpose is to allow passengers-to-be to determine when the next bus (or buses) will arrive and the availability of seating. Individuals can make a reservation for the next bus with sufficient seating and will know when that bus will arrive at the kiosk. Information component: located within hotels and at venue sites, this component will provide information on the buses in the system (e.g. route and current capacity), and loading/unloading locations throughout the network at any point in time.

  14. Reserve a seat! Intelligent transportation reservation system for tourists

    Energy Technology Data Exchange (ETDEWEB)

    Truett, L.F.; Tonn, B. [Oak Ridge National Lab., TN (United States); Conley, T. [GTE Wireless, Nashville, TN (United States)

    1998-07-01

    Providing safe, predictable, and efficient transportation for tourists to and from various venues presents a major challenge. Special-event transportation is notoriously unreliable and usually congested at peak times. The rural nature of certain tourist locations (e.g., the Grand Canyon) further complicates the problem. The proposed Intelligent Transportation Reservation System will have three components, each of which performs different functions. On-vehicle component: this component has three purposes: (1) to keep a running count of the passengers on the bus in order to determine how many additional passengers can be accommodated based on the total capacity of the vehicle; (2) through use of Global Positioning Satellite (GPS) technology, to be able to determine the location of the bus at all times; (3) to transmit information to a central data facility. Together these three features provide location, available-space, and condition information to controllers at a central data facility and to prospective riders of the bus. Kiosk component: located at every loading/unloading point, the purpose is to allow passengers-to-be to determine when the next bus (or buses) will arrive and the availability of seating. Individuals can make a reservation for the next bus with sufficient seating and will know when that bus will arrive at the kiosk. Information component: located within hotels and at venue sites, this component will provide information on the buses in the system (e.g. route and current capacity), and loading/unloading locations throughout the network at any point in time.

  15. STRUCTURAL ASPECTS REGARDING TO THE IMAGE OF ICE HOTEL BALEA LAC BREND

    Directory of Open Access Journals (Sweden)

    Marian ZAHARIA

    2008-06-01

    Full Text Available Applying a poll-based survey provides important information regarding the tourist offer particulars in Bâlea Lac area. On the day the survey is performed its main advantage is also outlined: the fact that this information display a good accuracy, are obtained in a short time span and involving relatively low expenses. Data collection and centralization of the answers provided by interviewed tourists regarding tourism practice in the Bâlea Lac area have led to drawing up distributions that are presented in the paper. Based on the respective information, statistics methods adequate to the study of tourist opinion on the Bâlea Lac Ice Hotel brand image. Several issues have been outlined, regarding the types of respondents based on their category, Romanian or foreigners, from Romania and based on destination countries, function of: the type of stay; the means of information; their answers referring to their first arrival at Bâlea Lac; the degree of destination assessment; their opinion on host reception; their preference for Bâlea Lac; appreciating value for money; age groups; gender; social and professional standing. The image created through the attractions and services provided in the Bâlea Lac tourist area by tourism activities closely related to the Ice Hotel is well appreciated, so that they have opened up a rather favourable expectancy for those willing to come back and for those tempted to try and spend their holidays in the presented hotel.

  16. Hotel business in Porto Alegre

    Directory of Open Access Journals (Sweden)

    Carla Schlieper Castilho

    2007-11-01

    Full Text Available This article intends to discuss the beginnings and evolution of hotel business in Porto Alegre City, relating the upsurge of these facilities with its historic context and locating them in time and space. This study identifies, classifies and discusses several types of lodging facilities settled between 1732 and 1940 and describes the particular characteristics of each one. This article also discusses the importance of selected hotels that became markers of the social and political history of the city.

  17. RESPONSIBILITIES IN MANAGEMENT OF TOURIST DESTINATIONS

    Directory of Open Access Journals (Sweden)

    Mirela MAZILU

    2010-01-01

    Full Text Available Over the past six decades, tourism has experienced continued growth and diversification to become one of the largest and fastest growing economic sectors in the world. Over time, more and more destinations have opened up and invested in tourism development, turning modern tourism into a key driver for socioeconomic progress. Tourism has become one of the major international trade categories. Today, the export income generated by international tourism ranks fourth after fuels, chemicals and automotive products. For many developing countries, it is one of the main income sources and the number one export category, creating much needed employment and opportunities for development. There are many roles and various responsibilities in the management of the tourist destination and marketing. These are lead in different ways, in different countries, but, in general, they are divided among the national, regional and local levels. The national level is normally responsible for more strategic roles, while the local level is responsible for the operational elements.

  18. Educating Tourists for Global Citizenship:

    DEFF Research Database (Denmark)

    Phi, Giang; Whitford, Michelle; Dredge, Dianne

    2017-01-01

    Ethical tourism initiatives have increasingly been framed as tools to educate tourists about global citizenship (GC), yet it is unclear how these initiatives are conceptualised, planned and implemented by tourism providers. This paper focuses on a form of ethical tourism known as microfinance...

  19. Reported fatal and non-fatal incidents involving tourists in Thailand, July 1997-June 1999.

    Science.gov (United States)

    Leggat, Peter A; Leggat, Frances W

    2003-05-01

    Objectives. To examine fatal and non-fatal incidents involving tourists in Thailand. Methods. Press records from a major English language newspaper for the period from July 1997 to June 1999 were examined for reports of fatal and non-fatal incidents involving tourists. Results. From July 1997 to June 1999, up to 233 deaths were reported and up to a further 216 were reported injured in incidents involving tourists. One hundred and one deaths and 45 injured were reported following one major domestic jet aircraft crash in southern Thailand, however, it was not stated what proportion of casualties were tourists. Approximately 90 people perished in a single hotel fire in southeast Thailand. Most of the victims were local travellers attending meetings of two Thai companies. Sixteen deaths and 86 injured resulted from five road accidents. The majority of deaths and injuries involved foreigners. Twelve deaths and at least 33 injured resulted from three ferry and tour boat accidents. Most victims were reported to be foreigners. Three deaths and 35 injured resulted from a single cable car accident in northern Thailand. Most of these were Thai tourists, however, four of the injured were foreigners. Eight deaths and six injured resulted from 11 muggings and other violent incidents. All were foreigners. Six deaths were reportedly connected to a scam at the airport in Bangkok involving unlicensed airport taxis. Three deaths and four injured were due to other reported incidents. Conclusions. Newspaper reports of fatal and non-fatal incidents involving tourists in Thailand were probably uncommon, particularly given the volume of tourists entering the Kingdom, although better reporting mechanisms are needed. With the exception of the unusual major incidents, most reported fatal and non-fatal incidents involving tourists were due to road trauma and other transportation accidents, muggings, and occasional water sports and other accidents, which could occur at any major tourist

  20. MEDICAL TOURISTS' EXPECTATIONS WHEN CHOOSING LITHUANIA FOR HEALTH CARE SERVICES

    Directory of Open Access Journals (Sweden)

    Miglė Eleonora Černikovaitė

    2015-07-01

    Full Text Available Purpose – Identify medical expectations of tourists choosing Lithuania as medical tourism country and to make comparative analysis with situation in Thailand. Medical tourism is one of the most promising fields of business in the world. International trade in medical services also has huge economic potential and gradually increasing outcome for the global economy (Bookman & Bookman, 2007. Major medical tourism destinations: Thailand, India, Singapore and Malaysia attracted more than 2.5 million medical travellers (United Nations Economic and Social Commission for Asia and the Pacific, 2008. Lithuania is among the major emerging markets in medical tourism that is increasing every year. This study showed that main factors of attracting tourist to Lithuania: fast service and exceptional patient care, the high-tech medical equipment, good prices both for medical and travel services. Comparing to Thailand situation, Lithuania is attractive to the most medical tourist, because of the good quality services with affordable prices and location, while people choosing Thailand – mainly is affected by advertising. The main recommendation for attracting medical tourists to Lithuania is to initiate the advertising campaign to the targeted audiences. Design/methodology/approach – The comparative analysis of scientific literature and empirical comparative quantitative research was executed for acquiring the expectations for medical tourists in Lithuania. Findings – Overview of health and medical tourism situation in Lithuania and other emerging markets. This study showed that main factors of attracting tourist to Lithuania: fast service and exceptional patient care, the high-tech medical equipment, good prices both for medical and travel services and other. Comparative empirical analysis of medical tourist expectations in Lithuania and Thailand. Comparing to Thailand situation, Lithuania is attractive to the most medical tourist, because of the good

  1. Towards Universal Design Hotels in Denmark.

    Science.gov (United States)

    Grangaard, Sidse

    2016-01-01

    Based on the research project 'Accessible Hotel Rooms' that studies the balance between the experience of supply and demand regarding accessibility features in Danish hotel rooms, this paper demonstrates factors having an influence on Universal Design hotels in Denmark. The research project was financed by the Danish Transport and Construction Agency. Different notions in the hotel sector of the current supply and demand for Universal Design hotel rooms are identified, as well as future demand. Despite supplying accessible rooms, some hotels do not advertise their accessibility features on their website. There exists an attitude in the hotel sector that functions as a barrier for Universal Design: if there are enough guests, for example business travellers, then why market the hotel on Universal Design? The paper points out the coherence between the understanding of the users and the view of demand. Another important factor is Corporate Social Responsibility, which can be regarded as a strategy or platform towards Universal Design hotels.

  2. Fairmont Hotels and Resorts : hospitality, tradition, environmental stewardship and energy savings go hand in hand

    Energy Technology Data Exchange (ETDEWEB)

    Pinault, K. [Fairmont Hotels and Resorts, Toronto, ON (Canada). Design and Construction

    2003-06-01

    Headquartered in Toronto, Ontario, Fairmont Hotels and Resorts Inc. operates 81 world-class luxury hotels and resorts in Canada, United States, Mexico, Bermuda, Barbados and the United Arab Emirates. In 1990, Fairmont Hotels launched a green program for all its Canadian hotels as part of its commitment to become a world leader in establishing environmental practices for the hotel industry. Fairmont's policies for energy efficiency, water conservation, purchasing and waste minimization have won international awards. The energy efficiency measures benefit both the company and society through savings in operating costs and reducing carbon dioxide emissions, thereby helping Canada meets its international obligation to reduce greenhouse gas emissions that contribute to climate change. Electricity makes up the greatest part of the hotel chain's huge energy bills, costing more than $29 million annually. The remainder of the energy bill consists of natural gas, propane, water, steam and kitchen fuel costs. Many of Fairmont's hotels are historic properties whose physical layout present greater challenges than retrofitting new construction. The retrofits so far have included improvements in lighting fixtures, laundry facilities, HVAC systems, parking garages and boiler rooms. Since 1998, energy retrofits at Fairmont hotels across Canada have resulted in substantial energy savings. 2 tabs., 4 figs.

  3. A study of Swedish tourists going on vacation in thailand

    OpenAIRE

    Pan, Rong; Panto, Sitthiphon

    2010-01-01

    Date: 2010-05-25 Program: International Marketing Course Master Thesis International Marketing (EFO705) Authors Ms. RongPan Mr. Sitthiphon Panto Teacher Tobias Eltebrandt Title A study of Swedish tourist going on vacation in Thailand Research question Which factors affect Swedish travelers’ decision making in choosing Thailand as a traveling destination? Target audience This report could be beneficial for Tourism Authority of Thailand. The target audiences including Government sector who resp...

  4. Tourist Profile and Destination Brand Perception: The Case of Cape Town, South Africa

    Directory of Open Access Journals (Sweden)

    Ikechukwu O. Ezeuduji

    2016-08-01

    Full Text Available Tourists pay for destination brands. This study checked for the relationships between tourists’ profile and how they perceived the destination brand of Cape Town. A questionnaire survey of 220 tourists visiting Cape Town was done. This study found that repeat visit, age of tourist, length of stay, and tourist origin, have significant influences on how tourists visiting Cape Town perceived the destination. The top three destination attributes of Cape Town (cognitive images, which enhance visitor experience satisfaction are (1 the overall level of service quality at facilities in Cape Town, (2 the city being one of the best places the tourists have visited, and (3 the destination’s good value for money. The top three emotional valuations of destination attributes (affective images which enhance visitor experience satisfaction in Cape Town include (1 memorable visit, (2 valuable visit, and (3 friendly and hospitable population. It is therefore recommended that tourism businesses in Cape Town develop relationship marketing tools to attract and retain its tourists segments of loyal, advanced in age, long-staying and domestic tourists. Results from this research could be compared with related findings in the international arena and have related implications, especially for developing economies

  5. Health problems among Thai tourists returning from India.

    Science.gov (United States)

    Olanwijitwong, Jutarmas; Piyaphanee, Watcharapong; Poovorawan, Kittiyod; Lawpoolsri, Saranath; Chanthavanich, Pornthep; Wichainprasast, Pongdej; Tantawichien, Terapong

    2017-07-01

    The number of Thai tourists visiting India is increasing each year. Most studies investigating health problems among international travellers to India have focused on travellers from Europe or North America, and the applicability of these studies to Asian travellers is unknown. This cross-sectional study used data collected from Thai tourists who had recently completed a trip to India. A questionnaire on demographic data, travel characteristics, pre-travel health preparation, and health problems during the trip to India was administered. All participants were also invited to answer a follow-up questionnaire 15 days after their arrival. The study included 1,304 Thai tourists returning from India between October 2014 and March 2015. Sixty-two percent were female. Overall median age was 49 years, and the median length of stay was 10.6 days. Most were package tourists, and 52% (675) reported health problems during their trip. Common health problems were cough, runny nose, and sore throat (31.1%), followed by musculoskeletal problems (21.7%), fever (12.7%), diarrhea (9.8%) and skin problems (6.6%). Other reported problems were related to the eyes/ears (2.1%), animal exposure (1.9%) and accidents (0.8%). We found that several factors may be associated with the incidence of health problems among these tourists, including travelling style and travel health preparation. In the follow-up questionnaire, 16.8% of the participants reported new or additional symptoms that developed after their return to Thailand. Respiratory symptoms were still the most common health problems during this 15-day period. Over half (52%) of Thai tourists experienced health problems during their trip to India. The most common health problem was not travellers' diarrhoea, as would be expected from published studies. Rather, respiratory and musculoskeletal problems were common symptoms. This information will be useful in pre-travel assessment and care. Our findings may indicate that health risks among

  6. TOURISM IN THE TOURIST AREA "IRON GATES"

    Directory of Open Access Journals (Sweden)

    DINU LOREDANA

    2015-12-01

    Full Text Available This paper wants to highlight the trends of tourist demanding from the touristic area Iron Gates. We will see that the future of tourism include new forms such as those caused by the increased interest in areas with agritourism attractions or areas and portions of parks and nature reserves, which will raise the attractiveness of Danube, putting in a new pole of attraction area. Thus, we conducted a research based on survey among visitors on the tourist area "Iron Gates". The main endpoint based on survey was highlighting the motivation that determined the choice of the tourist area "Iron Gates", but also knowledge of consumer satisfaction for the tourists to the visited area (tourist product studied. The main objectives were, of course, linked with socio - economic and demographic characteristics of tourists to form a clearer picture of the motivational factors involved.

  7. HOTEL SERVICE, ASSUMPTION AND STARTER OF THE TOURISM DEVELOPMENT

    Directory of Open Access Journals (Sweden)

    Daliborka Blazeska

    2016-12-01

    Full Text Available The tourism worldwide is continuously making high development ascent and the same is a result of the expansion in the hotel industry. About that is very remarkable the improvement of the working processes, i.e. the quality of the service, but also the construction of numerous new facilities, which together affects the competition on the international tourism market, where Republic of Macedonia also gives its national tourism product. This paper pays special attention to the hotel service and the staff which are its inevitable and irreplaceable factor, and on which depends the guest satisfaction. In this paper is emphasized the monitoring the satisfaction of the hotel guests with hotel service, in the hotel complexes. The results confirm that Republic of Macedonia is recognized on the tourism market for the great and unique hospitality of the population in general, but also of the tourism staff. But that doesn’t mean that in future shouldn’t be paid attention on even greater improvement of the services quality.

  8. TOWARDS A RESOURCE-BASED VIEW OF THE FIRM PERSPECTIVE ON ENHANCING CUSTOMER RELATIONSHIPS IN THE HOTEL INDUSTRY

    OpenAIRE

    Drohan, Richard; Foley, Anthony; Lynch, Patrick

    2009-01-01

    The Irish hotel industry is facing major challenges, with a rapidly increased bed capacity in the sector accompanied by an international economic slump. In addition, hotel guests have increasingly high levels of expectation about the quality of their hotel experience, and are sharing these views through travel sites such as Tripadvisor.com. This reinforces the need articulated in national strategy to enhance the business capability of Irish tourism firms (Fáilte Ireland 2004; Tourism Policy R...

  9. Organizing capacities and union priorities in the hotel sector in Oslo, Dublin, and Toronto

    National Research Council Canada - National Science Library

    Ann Cecilie Bergene; David Jordhus-Lier; Anders Underthun

    2014-01-01

      In this article, we draw international comparisons between industrial relations regimes in the hotel sector and compare relevant trade union experiences in the selected metropolitan areas of Oslo, Dublin, and Toronto...

  10. 浅析酒店设备管理相关问题研究%Analysis of the Issues Related to Hotel Equipment Management

    Institute of Scientific and Technical Information of China (English)

    谢璐

    2012-01-01

    Quality of hotel equipment is to reflect the level of a hotel service hardware standard, hotel equipment management is to ensure the smooth running of this standard core. Hotel, hotel equipment management aspects of the operation and management of the hotel industry is currently one book weak link, often easily overlooked by senior managers, thus affecting the level of service and economic benefits of the hotel. Therefore, this article attempts to explain the importance of the tourist hotel equipment management, equipment management's opinion, leads to improvement by analyzing the status quo.%酒店设备质量是体现一个酒店服务水平高低的硬件衡量标准,酒店设备管理是保证此标准顺利运行的核心。酒店、宾馆的设备管理是当前酒店业经营管理方面的一个簿弱环节,往往很容易被高层管理者忽视,从而影响到酒店的服务水平和经济效益。为此,本文试图阐述旅游酒店设备管理的重要性,通过分析现状,引出改进设备管理的意见。

  11. Gestão de Resíduos Sólidos em Meios de Hospedagem: Um Etudo de Caso do Projeto Lixo Mínimo do Hotel Bühler em Visconde de Mauá, RJ / Solid Waste Management in Hotels: A Case Study of the Project Minimum Solid Wastes in Bühler Hotel in Visconde de Maua, RJ

    Directory of Open Access Journals (Sweden)

    Suellen Alice Lamas

    2015-04-01

    Full Text Available O presente artigo refere-se a um estudo de caso, a saber, o Projeto Lixo Mínimo do Hotel Bühler, em Visconde de Mauá, RJ. Trata-se de um projeto ambiental desenvolvido pelos administradores do citado hotel, para minimizar os efeitos negativos da atividade turística sobre o meio natural. Buscou-se, através desta pesquisa, analisar as etapas do referido projeto ambiental, verificando a viabilidade de aplicação do mesmo em outros empreendimentos hoteleiros. Os resultados demonstram que ações simples, organizadas e eficientes podem ser desenvolvidas pelos empreendimentos hoteleiros, em especial os similares ao Hotel Bühler, ou seja, situado em área natural e que atende a um número limitado de hóspedes.  Solid Waste Management in Hotels: A Case Study of the Project Minimum Solid Wastes in Bühler Hotel in Visconde de Maua, RJ - This article refers to a case study, known as the Lixo Mínimo Project of the Bühler Hotel in Visconde de Mauá,RJ, an environmental project developed by the administrators to minimize the negative effects of tourist activity on the natural environment. This paper seeks to analyze the stages of the project, verifying the viability of its application to other enterprises. The results show that simple actions, organized and efficient, can be developed by other hotels , especially by hotels similar to the Bühler hotel – situated in a natural area and serving a limited number of guests.

  12. IS THERE ANY DIFFERENCE BETWEEN THE ATTITUDE OF ROMANIAN TOURISTS AS COMPARED TO THE FOREIGN ONES?

    Directory of Open Access Journals (Sweden)

    Erika KULCSÁR

    2010-01-01

    Full Text Available This paper ranks within the field of marketing research, being primarily aimed at identifying differences between the attitude of Romanian tourists as compared to that of foreign tourists with respect to hotel room arrangement - in which they were housed during their staying – respectively the assessment of culinary preparations of the location (the restaurant where they most often served meals. This paper also presents those aspects they were satisfied with, they are not satisfied with and that the respondents would change or improve in the Centre Development Region. The quantitative marketing research took place in the Centre Development Region between 15.05.2009-17.10.2009. A total of 410 questionnaires have been included in this marketing research.

  13. THE DEVELOPMENT OF TOURISTIC SERVICES THROUGH INDIVIDUAL AND ORGANIZATIONAL LEARNING. STUDY CASE: ROMANIA AND SPAIN

    Directory of Open Access Journals (Sweden)

    Dan Popescu

    2011-11-01

    Full Text Available The present research aims to establish and to design the development strategies for services in small and medium-sized enterprises (SMEs that activate in the tourism field of activity (hotels and other accommodation establishments, restaurants, passenger transport, travel agencies, cultural tourism agencies. Organizational learning is focused on the learning process in the organization which has direct influence on the goods and services produced. Learning activities, carried out individually, are not easily transferred at the organizational level. Moreover, in order to better highlight the weaknesses and the strengths of touristic services management approaches and to define recommendations, our research theme is developed as comparative study: similarities and differences within SMEs touristic services and learning organization practices in Romania and other European Union’s country members (the example of Spain was considered.

  14. [Evaluation of a Legionella outbreak emerged in a recently opening hotel].

    Science.gov (United States)

    Erdoğan, Haluk; Arslan, Hande

    2013-04-01

    Legionnaires' disease (LD) is a systemic infection caused by Legionella species especially colonized in the water systems. Hotels are common locations in which waterwork-associated sporadic or epidemic legionellosis can be detected. The aim of this study was to evaluate a small Legionella outbreak emerged in a recently opened 600-bed hotel in Alanya, a touristic county in Mediterranean part of Turkey. A 66 years old male patient who stayed in this hotel opened on May 15th, 2009, was admitted to our hospital on May 21st, 2009 with the complaints of high fever, headache and diarrhea lasting for three days. Since chest X-ray revealed non-homogenous density increase in left middle and inferior zone, the patient was diagnosed as atypical pneumoniae and LD was confirmed by positive urinary Legionella antigen test (Card test, BinaxNOW®Legionella Urinary Antigen Test; Alere Co, USA) result. Following the identification of the index case, the records of our hospital were reviewed and revealed another case being treated with the diagnosis of community acquired pneumonia who was also the guest of the same hotel. This patient was then diagnosed as LD by positive urinary antigen test. Since new cases were identified during the following days (May 22, 25 and 26) the Antalya County Health Department and hotel management were informed about a cluster of LD. In addition subsequent investigation for environmental surveillance and water sampling were conducted. The LD diagnosis and environmental inspections were performed according to the procedure described in the guideline from "Turkish Ministry of Health Travel-Associated Legionnaires' Disease Control Programme". Five definitive cases and one presumptive case of LD were identified during the outbreak period (May 20-26, 2009). All of the cases were successfully treated (intravenous ciprofloxacin or levofloxacin or clarithromycin), however one patient died due to sudden death during sleep after being discharged. Since sputum

  15. The role of practical training in educating future cadre in hotel industry and tourism

    Directory of Open Access Journals (Sweden)

    Sekulić Dejan

    2015-01-01

    Full Text Available Tourism stimulates the work of a large number of small and medium companies, who provide increase of the number of employees. By following the trends, high education institutions try to provide expert cadre who will be future transmitters of trends in the field. In order to preserve and enhance the quality of education in this area it is necessary to take care of the quality of the program of practical training as the bridge between formal education and work in tourism. In that context, the aim of the research was to explore the role and importance of practical training in the education of students in hotel industry and tourism. The research included 134 respondents, divided in two groups depending upon whether they had any experience in practical training in hotels and tourist agencies. The result shows that there are no significant differences in the perception of the importance of practical training and the factors which influence the selection of the company in which students perform practical training. On the other hand, the results show that there are significant differences, related to the role of hotels and tourist agencies in their practical education and competencies they should master at the end of the training, between those students who had practical training and those who have not had it yet.

  16. Energy Management in Four and Five Star Hotels in Algarve (Portugal

    Directory of Open Access Journals (Sweden)

    Joana Mendes

    2014-07-01

    Full Text Available Tourism is the sector of the global economy that has grown faster, in such way that the United Nations World Tourism Organization (UNWTO predicts a global average annual growth between 1995 and 2020, around 4.1%. This growth should contribute to a sustainable development and, be accompanied by environmental awareness of all stakeholders, and strategies of change pointing towards the preservation of environment, so as not to endanger the natural resources of future generations. Energy Management in tourism is the central theme of this research. The setting was 4 and 5 star hotels in Algarve, the most important tourist destination of Portugal. The main objectives of the study were to assess the current state of energy management in those hotels, understand the policies and strategies followed to optimize energy management, and analyze best practices. Results show a higher level of implementation of practices directly related to the optimization of energy than those related to reducing environmental impacts. In general, respondents consider that energy management is part of the concerns of those responsible for the hotels, the level of implementation of good practices in this area is high (78% and that both employees and tourists attach great importance to this issue.

  17. 海南国际旅游岛游客满意度实证研究%An Empirical Study on Satisfaction of Tourists in Hainan International Tourism Island

    Institute of Scientific and Technical Information of China (English)

    陈海波

    2012-01-01

    海南国际旅游岛游客满意度研究具有突出的实践应用价值。以抽样调查的方法获得了基础数据。研究结果显示:游客的总满意度和各要素分满意度均高于一般水平。总满意度得分最高。通过多元回归分析发现.娱乐满意度对总满意度的贡献最大,贡献最小的是交通满意度。不同性别、年龄、月收入、到访次数、停留时间、交通工具、两年内重游的可能性和推荐意愿的人群在总满意度上存在差异。除住宿外,各要素的花费水平与满意度之间的配对检验均存在差异,提出了建议和后续研究的方向。%Satisfaction of tourists in Hainan International Tourism Island is an issue of great application value. Through the basic data of sample survey, the research result shows that the total satisfaction and each element shows satisfaction were higher than the average satisfaction and the total satisfaction scores the highest. Through multiple regression analysis, we found that the entertainment satisfaction made the biggest contribution and the traffic satisfaction made the smallest contribution. Different crowd of gender, age, income, visit times, residence time, trafl3c tools, the possibility of revisiting in two years and the recommendation intention are different in total satisfaction. Expectation for the accommodation, the cost level and satisfaction on each dement were different. In the last part of the article, some suggestions and subsequent efforts are proposed.

  18. New Challenges for an ‘Old’ Hotel

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    In Beijing’ s hotel market, there are now about 60 five-star hotels, many of which have been established in recent years, intensifying competition in the market. Opened in 1992, Kempinski Hotel Beijing Lufthansa Center is among the earliest five-star hotels in Beijing operated by foreign hotel management groups. Recently, the hotel welcomed a new general manager.

  19. Tourist Motivation 2.0

    DEFF Research Database (Denmark)

    Munar, Ana Maria; Jacobsen, Jens Kr. Steen

    Electronic social media is increasingly relevant as tourism practises affecting destination development and branding. However, there is still a deficiency of empirical research on the motivational factors that lie behind the creation and sharing of online content by tourists. This study explores...... the motivation of tourists who contribute to social media sites. It examines the relationship between tourists’ use of information sources and their willingness to share online content on different types of social media (e.g. social networks, review sites, etc.), based on a summer season survey in the mature...... and well-known destination of Mallorca, Spain. Findings contribute to the understanding of tourists’ social media adoption in technologically advanced markets with high levels of ICT adoption and use, in relation to a mainstream holiday location that is generally well-known in Western Europe. Empirical...

  20. Installation Technology of the Multi-layer Curved Space Truss of the Podium in Long Wish Hotel International%华西龙希国际大酒店裙房多层曲面网架安装技术

    Institute of Scientific and Technical Information of China (English)

    周琦; 蔡金志

    2012-01-01

    华西龙希国际大酒店裙房为多层曲面网架结构,结构复杂、节点坐标定位要求高、施工难度大.根据结构特点和现场条件,采用了满堂脚手架及集束钢管柱支撑、高空散拼与单元拼装相结合的安装技术、全站仪三维空间坐标测量控制技术,完成了复杂造型的网架工程安装.同时介绍了网架临时支撑卸载的基本原则及方法、卸载工艺及顺序、卸载变形监测等.%The podium of Long Wish Hotel International is a multi-layer curved space truss structure. The complex structural form imposes high requirements to node coordinate positioning and brings construction difficulty. According to the structural characteristics and field situation, the full scaffolds and collected steel tube column were used for supports, the combination of the partial assemblies at high altitude and unit assembly were used for installation, and the total station instrument was used for measurement and controlling of the 3D coordinates. These technologies were shown to have successfully finished the construction of the space truss. This paper also introduced the basic principle and methods of the unloading of temporary supports for the space truss, as well as the technique and sequence of unloading and unloading deformation monitoring.