Hotel workers and the production of tourist speech

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Juliana Souza Dartora

2007-12-01

Full Text Available Exploratory research undertaken in the city of Caxias do Sul/RS, aimed to analyze the production of speeches related to Tourism by local hotel workers. Concepts and basis from Social Psychology are used, specially the constructs ‘perception’ and ‘attitude’, and the theories on Social Communication about imaginaries. The methodology of the analysis also makes use of the content analysis as proposed by Bardin (1997, in the context of communication studies. The results illustrate that the subjects do not consider satisfactory the city relationship with the tourist activity, when it is compared to other cities belonging to the same region, attributing the fact, among others, that other cities would be in the media more frequently and that in Caxias do Sul, the industry sector would overlap the tourist sector. This illustrates the reproduction of a traditional imaginary pointed out by the WTO, in which tourism would be associated exclusively to leisure. Nevertheless, the category business travel is a constant in the worker’s speech.

Environmental awareness: the vision of tourists and managers of hotel on the impacts of pollution of beaches tourism in Rio de Janeiro

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Marcelo Rocha

2015-08-01

Full Text Available Tourism is perceived as an economic, social and cultural phenomenon with important social and environmental impacts. In Brazil, the Rio de Janeiro is a city that receives the most foreign tourists. However its beaches face problems because of pollution. In this context, analysis of the socio environmental awareness of tourists and hotel managers on the quality of Rio's beaches constitutes a factor in the reflection of environmental impacts and, above all, for public policies aimed at tourism. Thus, the objective of this research was to analyze the environmental awareness of tourists and managers of hotels on the impacts of pollution on the beaches of Rio de Janeiro tourism. To do this, they applied semi-structured questionnaires for tourists and managers of hotels. The results showed that tourists arriving in the city are more concerned with enjoying the beauties and the sights than to learn about the environmental conditions of Rio de Janeiro. It could be observed also that the beaches strongly influence the image they have of the city. For this reason, although most of them realize the pollution of beaches, both for aesthetics, as the public health, does not compromise the interest in visiting the Rio de Janeiro nor in attending the beaches for swimming. It is noteworthy that even in hotels that develop strategies that help educate guests, they continue with just tourists perception and do not seek to find out about potential health risks.

Semantic Fields to Improve Business: the hotels case

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Joan-Francesc Fondevila-Gascón

2016-12-01

Full Text Available The decision-making from a tourist depends on the social media experience. For tourists, the importance of qualitative sources (for example, comments in forums of websites, blogs and social networks: Internet technologies is increasing for tourist enterprises. A representative percentage of tourists choose destinations thanks to the opinions of other users. In this article, we use the methodology of sentiment analysis and opinion mining to capture keywords and linking messages with a singular semantic field to find the principal concepts of online comments collected in Booking and TripAdvisor opinion platforms for tourists staying in hotels. We conclude that hotels find in the semantic fields a tool for observing internal strengths and weaknesses and external opportunities and threats.

The Carbon Impact of International Tourists to an Island Country

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Kang-Ting Tsai

2018-05-01

Full Text Available Taiwan, located in the East Asia, is an island country with limited natural resources. To increase economic growth and reduce CO2 emission levels, the Taiwanese government is promoting a sustainable low-carbon tourism industry. This study investigated the CO2 emission coefficient of tourist activities and identified the CO2 emissions (CE patterns of international visitors to Taiwan. The total CO2 emission per visitor without considering international transportation was estimated using a questionnaire. The total CO2 emission comprises the CO2 emission of transportation, the CO2 emission of accommodation, and the CO2 emission of tourist activities. The results suggest that more convenient public transportation might help to reduce the total CO2 emission. Without considering CO2 emission from international air travel, in contrast to many non-island countries where CO2 emission of transportation is the main contributor to total CO2 emission, the CO2 emission of accommodation was the main contributor to total CO2 emission in Taiwan. To reduce the CO2 emission of accommodation, the Taiwanese government should improve the energy-use efficiency of devices in tourist hotels and promote bed-and-breakfast accommodations with low CO2 emission coefficients. Visitors enjoyed culinary journeys and shopping, both of which are activities that contribute highly to the CO2 emission of tourist activities because of their high CO2 emission coefficients.

A survey of tourist attitudes to renewable energy supply in Australian hotel accommodation

Energy Technology Data Exchange (ETDEWEB)

Dalton, G.J.; Lockington, D.A.; Baldock, T.E. [School of Engineering, University of Queensland, Brisbane, Qld 4072 (Australia)

2008-10-15

The results of a survey are presented describing the attitudes of Australian tourists to micro-generation renewable energy supply (RES) for hotel accommodation. The average positive response rate to all questions was above 50%, implying a desire by tourists for environmentally friendly accommodation and renewable energy supply. Tourists indicated that they perceived RES to be reliable and expressed a willingness to cooperate with RES initiatives and possible resultant inconveniences. However, there were mixed opinions with regard to consumer willingness to pay for the product. Of the 49% of respondents who were willing to pay extra for RES, 92% replied they would pay between 1% and 5%. Analysis of the variation in response due to accommodation type revealed a 'city' hotel versus 'eco-resort' difference. Likewise, a breakdown of responses according to country of origin indicated that Australians had a more positive attitude to RES than overseas visitors, including Japanese and Americans. While no variation in response was detected according to gender, age had a measurable bearing on response, with older guests returning a higher positive response rate. Visual queue questions querying aesthetic opinions and 'not-in-my-backyard' (NIMBY) attitude to RES revealed that there was virtually no opposition to photovoltaics. Opinions regarding wind energy conversion systems (WECS) varied with type and location, with rooftop WECS receiving more acceptance than stand-alone varieties. A high level of visual acceptance was shown by respondents for onshore wind farms located close to a tourist accommodation centre, with less enthusiasm for offshore farms. A strong NIMBY attitude to WECS was not observed among Australian or local respondents. (author)

STUDY REGARDING THE PERFORMANCE EVOLUTION OF „CASA DE LA ROSA” HOTEL

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PÎRJOL FLORENTINA

2015-12-01

Full Text Available The main goal of an economic activity in tourism is the granting of the effective needs and the potential needs of its consumers. The accomodations present a growing interest regarding the quality level of the services, the variety and also the complexity off additional services, so that the tourists have impecable conditions for the whole duration of their stay. The performance of a hotel, mainly results, from the impression the tourist leaves with. Therefore, if the offered services, aswell as the staff attitude pleased the tourist, he will return to that place. In the presented paper, the performance evolution of „Casa de la Rosa” Hotel was analysed. This is a 3 star hotel, from Timisoara, Timis county. The analysis was made for a period of 5 years from 2010 to 2014. For this purpose, I asked the hotel manager, Mr. Laurentiu ONEA, information regarding the „checking-in”, the medium stay, and the percentage of the foreign tourists as well as the Romanian tourists. This data was then used to calculate the indicators , required to the analisys. From a financialy-economical point of view analisys, data from the hotels internal sources were used regarding the turnover, profit and debts. The analisys showed a significant yearly growth of the hotels performances, mainly in the last 3 years of the analised period.

THE EFFECTS OF INTERNAL MARKETING ON ORGANIZATIONAL TRUST: A RESEARCH IN HOTEL INDUSTRY

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Mustafa KESEN

2018-01-01

Full Text Available The aim of this study is to determine how internal marketing would affect trust in the organization and trust in the executive dimensions of organizational trust. The study population consists of employees working in hotels operating in the town of Kuşadası in the province of Aydın, one of the oldest touristic regions of Turkey. For this purpose, a survey application was carried out on 148 employees of 7 hotels in total. The acquired survey data was evaluated via confirmatory factor analyses, reliability analyses, correlation analyses and regression analyses. According to the findings obtained from the research, internal marketing affects trust in the manager and trust in the organization positively. Despite some limitations, the research findings are considered to present some important assistance to the managers, employees and researchers.

Staying in the Global City: Patterns of Luxury Hotel Localization in Santiago de Chile

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Rodrigo Hidalgo

2016-07-01

Full Text Available Chile, for a long time a backwater of international tourism, is about to turn itself into a top–end destination, with the capital Santiago taking a leading role. In recent decades, international chains have constructed numerous luxury hotels aimed at the requirements of international city and business tourists. The continuing bicentric orientation of the city (core city and ‘modern town’, which has withstood all fragmentation processes, has led to a polycentric distribution of luxury hotels, with the largest, most expensive and most luxurious hotels situated in the ‘modern town’. The airport, the innovation centers and business parks, as well as the city center, have also seen investment. When compared with models of hotel localization in cities, it is evident that Santiago has overcome the traditional model of city tourism under the influence of globalization trends. Today the needs of global travelers, both city and business tourists, transport links and the surroundings of the hotels play an important role. This is reflected in the pricing structure and the distribution of luxury hotels across the city.

Applying revised gap analysis model in measuring hotel service quality.

Science.gov (United States)

Lee, Yu-Cheng; Wang, Yu-Che; Chien, Chih-Hung; Wu, Chia-Huei; Lu, Shu-Chiung; Tsai, Sang-Bing; Dong, Weiwei

2016-01-01

With the number of tourists coming to Taiwan growing by 10-20 % since 2010, the number has increased due to an increasing number of foreign tourists, particularly after deregulation allowed admitting tourist groups, followed later on by foreign individual tourists, from mainland China. The purpose of this study is to propose a revised gap model to evaluate and improve service quality in Taiwanese hotel industry. Thus, service quality could be clearly measured through gap analysis, which was more effective for offering direction in developing and improving service quality. The HOLSERV instrument was used to identify and analyze service gaps from the perceptions of internal and external customers. The sample for this study included three main categories of respondents: tourists, employees, and managers. The results show that five gaps influenced tourists' evaluations of service quality. In particular, the study revealed that Gap 1 (management perceptions vs. customer expectations) and Gap 9 (service provider perceptions of management perceptions vs. service delivery) were more critical than the others in affecting perceived service quality, making service delivery the main area of improvement. This study contributes toward an evaluation of the service quality of the Taiwanese hotel industry from the perspectives of customers, service providers, and managers, which is considerably valuable for hotel managers. It was the aim of this study to explore all of these together in order to better understand the possible gaps in the hotel industry in Taiwan.

Radon in the Hotels in Montenegro

International Nuclear Information System (INIS)

Vukotic, P.; Antovic, N.; Dapcevic, S.; Uvarov, V.V.; Mrdak, R.

1997-01-01

Indoor radon concentrations in the 16 hotels in Montenegro, well known by tourists, were measured in winter period by an integral method, with etch-track detectors. Radon concentrations obtained at the 30 measuring sites are in a range (22 - 90) Bq/m 3 , with an arithmetic mean of 43 Bq/m 3 . This means that the radon levels in the all surveyed hotels in Montenegro are much bellow the most stringent reference level internationally recommended. (author)

Internal Market Orientation Framework as a Source of Improving Service Quality within the Malaysian Hotel Industry

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Lahap J.

2014-01-01

Full Text Available This paper is developed as a means to discover the importance of improving service quality within the Malaysian Hotel Industry. To support that contention it was found that there are a number of methodologies or approaches that can be used to improve service delivery. Recent publications show that there is an emerging methodology sought to improve employee performance and one of the approaches are known as Internal Market Orientation. The Internal Market Orientation model consists of three dimensions and they are: i Internal Market Intelligence Generation (IMIG, ii Internal Communication (IC, and iii Response to Intelligence (RTI. Despite of that this study will only highlight the third dimensions of the framework that is Response to Intelligence. A number of conclusive findings were found and it can be used to enhance employee performance and it is as well has the ability to improving the quality of service towards hotel guests. Notwithstanding, the findings of this study can be used to improve the competitive advantage of Malaysian Hotels and therefore, assisting the country to achieve competitiveness and leads to the creation of premier tourist destination in the world.

The effects of national culture on service quality towards a new model in the hotel sector

NARCIS (Netherlands)

Al Tayeb, Yasser Ahmed

2007-01-01

Global tourism has experienced remarkable international growth over the last half century. Recently, in 2003, worldwide tourist journeys reached 714.6 million with an annual growth rate of 4.3%19. This growth is reflected in an increase in international hotel guest numbers, hotel occupancy rates and

TOURISM AND THE ECONOMY IN TOURISTIC COUNTRIES LIKE GREECE

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Karagiannis STEFANOS

2006-06-01

Full Text Available This paper presents an attempt to extend the evaluation process of the structural characteristics of the Greek tourist market and their outcome, especially with regards to the pricing policy of hotel services. Under this framework, we use a combinational analysis of factors of the Finance Theory. Techniques used in financial analysis, empirical results produced by previous research work undertaken in the area of international tourist demand, as well as current discoveries in the structure of Greek tourist market, aim at the extraction of useful conclusions, both for the Greek tourist industry and for tourist policy planning.

Tourists' attitudes for selecting accommodation with investments in renewable energy and energy saving systems

International Nuclear Information System (INIS)

Tsagarakis, Konstantinos P.; Bounialetou, Fanouria; Gillas, Konstantinos; Profylienou, Maroulitsa; Pollaki, Antrianna; Zografakis, Nikolaos

2011-01-01

This paper aims at providing useful insights into tourists' preferences for choosing to stay in hotels equipped with Energy Saving Installations (ESI) and Renewable Energy Sources (RES). Factors related to these decisions were studied through 2308 face to face interviews taken at the departure terminals of the two international airports of Crete, Greece. Results show that 86% of the respondents would prefer to stay in hotels equipped with ESI, and 87% in hotels with RES, rather than staying in hotels of identical quality which do not have either ESI or RES. Furthermore, the percentages of respondents who would be willing to pay fee surcharges for a hotel equipped with ESI or RES are 75 and 77%, respectively, as compared to hotels of identical quality which do not have either ESI or RES. Tourists from countries with high energy awareness, prove to be more willing to choose to stay at and pay for hotels with ESI and RES. (author)

Operating Guangzhou Hotel Industry with Service Concept of Cantonese Food

Institute of Scientific and Technical Information of China (English)

无

2006-01-01

@@ As the completion of New Baiyun International Airport and Pazhou International Conference Center and the fast development of exhibition industry, the commerce and trade position of Guangzhou (the historical and cultural international city) is growing with each passing day. With the Cantonese food service concept and guest receiving methods of "Culture, Trend,Friendly and Hospitality", Guangzhou hotel industry has won the satisfaction from domestic and foreign businessmen and tourists. With the cultural tinge of and trend of Lingnan, Guangzhou hotels have become the display window to foreign guests. Guangzhou hotels treat all the guests very well during the spring and autumn China Export Commodities Fairs.

HOTEL MANAGEMENT AND QUALITY OF HOTEL SERVICES

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Ivica Batinić

2016-01-01

Full Text Available In conditions of increasing global competition, demands and needs of consumers, quality and quality management have become fundamental strategic factors of achieving profitability and competitiveness on the relentless tourism market. Any serious "top" hotel management, with a defined mission, vision and goals, must define a "special policy" of improving the quality of hotel services through "structural programs of quality improvement," which have become an important factor in the hotel business. With the design, introduction and control of a "special program" of quality improvement of hotel services, hotel management can have a positive impact on increasing satisfaction of customers and human resources, increasing competitiveness and market power of the hotel, the rationalization of operating costs and enhance the reputation and value of the hotel on the demanding tourist market.

Effects of Outsourcing Food and Beverage Functions on Customers' Perceptions of Hotels' Service Quality in Dubai

OpenAIRE

Valeva, Yana Ilieva

2010-01-01

The focus of this study is the customers’ perceptions of service quality in Dubai Hotel Industry. Dubai is one of the newest and most successful tourist destinations that build and develop itself in days of intense competition and globalization. Every well established International brand in Hospitality in today’s world is presented in this tourist destination. This fact has created great opportunities for hotels to link up with aspiring restaurateurs who can give individuality to their restau...

Enhancing Marketing Of Fariz Hotel Through Coorperating With Global Travel Agent

OpenAIRE

Anrico Jusuf Setiadi; Salsabila Salsabila; Yusak Adheo Widyarta; Thet Htar Zin

2018-01-01

According to Explore Wisata (2017) Malang is a city that has many tourist destinations. Most of them located in area of Batu, there are many interesting tourist destinations. This is balanced by the number of hotels ranging from budget hotels to high star hotels that are spread around Batu. Fariz hotel is one of the hotels that compete in the budget class hotel that is surrounded by Batu area. Although Fariz hotel is a budget hotel, Fariz hotel has the better quality and service compared to t...

DIRECTION OF INVESTMENTS AND SOURCES OF FUNDING ON HOTEL MARKET IN POLAND

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Anna Semmerling

2016-06-01

Full Text Available Hotel market in Poland is related to trends on touristic market. This sector is developing dynamically, in Poland as in the whole world. In the years 2001-2014 numbers of hotels in Poland increased double. Most of new hotels are 4 and 5 stars. Important for new objects is building conference centres and SPA, which makes touristic season longer. Main source of finances hotel investments in Poland are own sources and EU funds. Crucial importance is the franchise. Forecasts for hotel market are really great. Till 2017 the count of tourists, who take advantage of hotels, should still increase.

Measurement of Leisure Traveler’s Satisfaction: Evidence From North Cyprus Hotels

OpenAIRE

Jahani, Kourosh

2014-01-01

ABSTRACT: This research aims to measure tourist satisfaction in five stars hotels in North Cyprus using American Customer Satisfaction Index. American Customer Satisfaction Index (ACSI) is comprehensive model that includes six variables, namely, perceived quality, perceived value, customer expectations, customer satisfaction, customer loyalty and customer complaints. As previous scholars proposed as future research direction, international and national tourists are selected in sample of the s...

Budgeting practices: a study on Brazilian hotel companies

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Paula de Souza

2015-12-01

Full Text Available This study aims to explore the budgeting practices in the hotel companies of Brazil’s main tourist centers. The justification is oriented by the number of foreign tourists received by the top ten Brazilian tourist destinations, which reaches 95% of the country. Another motivation is the lack of research on hotel companies in developing countries, and it should also be considered that Brazil will host the World Cup in 2014 and the Olympic Games in 2016, which requires a suitable hotel structure to receive a large number of athletes and tourists. Thus, in order to achieve the purpose of this study, surveys were sent to the hotels associated with the Brazilian Association of the Hotel Industry (ABIH, with replies by 40 hotel companies. Descriptive statistics were applied to the results, in order to improve the basis for discussions. The results indicate that most of the hotels adopt corporate budgeting with bottom-up as main budgeting process. Research shows that budgets are developed, more frequently, using the results from previous years and economic indicators. In the performance evaluation, the comparative analysis, the analysis of the causes of deviations and adequacy measures are often applied. The analysis of variance is primarily directed at controlling costs/expenses, identifying potential problems and providing feedback for the next period.

Price Formation of Tourist Hotels of the City of São Luís/Maranhão

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Mauro Santos

2017-01-01

Full Text Available The hotel is a business establishment for the purpose of providing accommodation and food services, and for that, have physical structures that meet the specific and basic conditions to receive tourist, in exchange for payment. The pricing on these developments may have a focus on costs, market competition and the perception of value. Some factors can be considered in the formation of prices, such as demand, segmentation, weather, competition behavior and characteristics of the property among others. The aim of this paper is to analyze the pricing strategies in the lodging facilities in São Luís / Maranhão / Brazil. The study is justified by the importance of pricing for hotel management, from the reality of the hotel industry in São Luis. Was adopted procedures descriptive research, predominantly quantitative in a sample of 31 hotel companies of São Luís, with respondents managers of these establishments. Data were analyzed with support software R version 3.2.1. The research shows that the hotel chain in São Luis do Maranhão uses the tools and price management strategies recommended by the legislation and other support for price management. It is concluded that there is an effort of the management of hotels to professionalize the daily calculation methods, using techniques that give them more security in the decision and pricing, abandoning the informal or empirical methods, without abandoning the market research.

THE ECOLOGICAL MOTIVATION OF TOURISTS AS A DETERMINANT OF THE TOURISTS’ LOYALTY

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Majda Bastič

2011-02-01

Full Text Available Despite the significant impact of environment on the attractiveness of tourist destination, environmental stewardship is not always the top priority in the hotel industry as one of the most energy-intensive sectors of the tourism industry which contributes to the increasing quantity of air pollutants. Therefore, this study investigates the impact of ecological pull motives and service quality on the tourists’ loyalty to eco-hotels. The tourists spent their holidays in Austrian hotels with ecolabel and in Slovenian hotels were targeted and a total of 611 tourists participated in the study. The study reveals that the perceived service quality and ecobehaviour of hotel staff are the main determinants of the tourists’ loyalty. The comparison analysis between Austrian and Slovenian hotels indicates that the guests of Austrian hotels with ecolabel are more loyal and ecologically motivated than guests of Slovenian hotels without ecolabel.

Analysis of the dynamics of major tourism indices regarding infrastructure and tourist flows in hotels from Suceava county

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George CHEIA

2015-03-01

Full Text Available Among the types of accomodation units known andaccepted in tourism, hotels are the category that can provide the mostvarious services ranging from the highest quality, up to standardmedium and low. Suceava is not characterized by a very high number ofsuch establishments, but diversification of this structure subtypesresulted in an increased dynamics of their numbers. This analysis coversthe 'classic hotels`and its newer subtypes youth hotels (according to theold classifications, hostels and motels. Changes in these forms ofaccommodation and in key tourism indicators (number of structures,accomodation capacity, accomodation capacity/days, Romanian andforeign tourists accomodated, overnight stays - Romanian and foreigntourists within them, was done for the years between 1995-2013 (withdata from 2012, and this study aims to highlight the real evolution ofthis type of accommodation in Suceava compared between differenttime intervals and reported to the main types, locations: balnearyresorts, mountain resorts, towns, municipalities, other localities. For aproper analysis and performance, I used a number of tools specific tothe SPSS statistic programme.

Analysis of additional hotel services in the international luxury hotels – a case-study from Budapest

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Juhász-Dóra Katalin

2017-07-01

Full Text Available The investigation of additional services from the aspect of local embeddedness is a novelty in the academic literature related to the tourism and hotel industry. The primary function of hotels is to provide accommodation and other services for the hotel-guests. Secondarily, they may also offer complementary-services and a community space for the city-residents and for non-hotel guests. Due to the globalization, the change in the consumer behaviour and global firms, the question of location and local resources are becoming more and more significant especially in the case of international hotel chains. The international hotel company is a member of a hotel market at a specific location, and it is surrounded by a sociological environment, local people, culture and traditions which have an impact on the competitiveness of the hotel. The author explains the results with the application of the multidimensional scaling model, finding answers for the questions in which ways the local embeddedness can have an effect on the competitiveness of a hotel based on a case-study carried out in a five-star hotel (member of an international chain of Budapest in 2016.

Historical hotels in “Golden Prague”

OpenAIRE

Bończak, Bartosz

2008-01-01

Prague, with its monuments of great historical and artistic value, has been gaining popularity in recent years. It has become one of the most important tourist destinations in Central Europe. This is the reason why hotel industry in this city is developing so quickly – there are 654 collective tourist accommodation establishments with 547 hotels, motels, pensions and residences, which is more than 83%. Establishments, located in the old, historical buildings, are among the m...

AN EXPLORATORY RESEARCH ON HISTORY OF CLUJ HOTELS

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Marius BOTA

2014-12-01

Full Text Available Cluj-Napoca has a long and interesting history. The City of Cluj is considered the “capital of Transylvania” because it is an important academic, cultural and business center, an interesting tourist destination for various types of tourists. The present study makes an analysis regarding the hotels from Cluj during the 19th and 20th centuries. The analysis is focusing on history of the hotels, their market evolution and the stories related to those hotels. This period was chosen for this research because represent the beginnings of the Cluj hotels market. For the investigations it was used exploratory research, obtaining secondary data through different types of sources: history books, published studies, web sites and old pictures. The present research has two main objectives: the first one is to explore the Cluj history in order to identify the hotels present on the market during the 19th and 20th centuries; the second one is to revile some stories related to the hotels, owners and buildings. There were identified 11 hotels from Cluj during the 19th and 20th centuries. There were not included here the hotels build in the last part of the communist period. At present, the buildings in which were functioned the most important hotels, are on the list of historical monuments from Cluj County. It can be proposed some old pictures and interesting stories about the hotels, the buildings, the guests, in order to attract the tourists.

2 Hoteles en Almería - Gran Hotel Almería –Alcazaba Gran Hotel

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Cassinello, F.

1970-05-01

Full Text Available This article describes the above two hotels, one of which is a town hotel, namely the «Gran Hotel Almería », and the other a touristic hotel situated near the beach and close to sporting facilities. Both hotels are of 1. A classification, and have been carefully designed; they have basic characteristics that are common to both, but have many secondary features that are specific of each, depending on their emplacement and use.En este artículo se describen dos instalaciones hoteleras: una, de carácter urbano, «Gran Hotel Almería»; otra, eminentemente deportiva y de playa, «Alcazaba Gran Hotel». Ambos edificios son de categoría cuatro estrellas y se han estudiado cuidadosamente, plasmando características básicas y fundamentales comunes, pero con detalles distintivos que las diferencian, en función de su emplazamiento y utilización.

DAMPAK PERKEMBANGAN CITY HOTEL TERHADAP USAHA HOTEL MELATI DI KOTA DENPASAR

OpenAIRE

Ketut Ngurah Trisni Sakawati

2015-01-01

The tourism sector of Bali has developed rapidly in the last tenyears, especially when it is seen from the trend of the numbers ofdomestic and foreign tourist arrivals. This trend is accompaniedwith the increasing number of accommodation facilities. Denpasaris a region which shows the rapid growth of accommodationfacilities, such as the presence of a number of hotels in the city areawhich is often referred to as a city hotel. This study examines thefactors that cause the growth of city hotels...

APLIKASI PENGOLAHAN GAJI KARYAWAN PADA KARLITA INTERNATIONAL HOTEL

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Adi Siswanto

2016-03-01

Full Text Available Dewasa ini perkembangan dan kemajuan teknologi informasi berkembang pesat. Sistem aplikasidiberbagai bidang merupakan suatu keharusan bagi suatu instansi/perusahaan untuk memanfaatkaninformasi sebagai basis administrasi dan pengolahan data. Karlita International Hotel Kota Tegalmerupakan suatu perusahaan yang bertugasmenyediakan informasi reservasi sewa kamar hotel. KarlitaInternational Hotel memiliki sebuah sistem informasi data pegawai beserta penggajiannya yaitudengan menggunakan Microsoft Excel, akan tetapi sistem tersebut masih jauh dari efisien dan efektif.Menurut Jogiyanto (2001: 12 aplikasi merupakan penerapan, menyimpan sesuatu hal, data,permasalahan yang ada sehingga berubah menjadi sesuatu bentuk yang baru tanpa menghilangkannilai-nilai dasar dari hal data,permasalahan, pekerjaan itu sendiri. Aplikasi Pengolahan Gaji KaryawanPada Karlita International Hotel dapat dibuat sehingga dapat mempermudah dan mempercepat dalammengolah gaji karyawan.Kata kunci: Penggajian, Aplikasi, Borland Delphi

TRAINING AND DEVELOPMENT STANDARDS FOR FRONT OFFICE EMPLOYEES IN MODERN HOTEL INDUSTRY

OpenAIRE

Ivica Batinić

2014-01-01

Specific requirements of modern consumer-tourists, competition, new sciences and technology have led to the emergence of new products and services in a modern hotel business as well as prescription of training and development standards for employees and managers in the hotel groups and independent hotels of higher rank. Every serious hotel, in order to survive on the tourist market, must have a separate program (standard) of training and development for employees...

Emergency Preparedness for Disasters and Crises in the Hotel Industry

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Ahmad Rasmi AlBattat

2013-09-01

Full Text Available Safety and security are the most important issues to tourist while traveling and the first aspect they consider is to be protected from hazards. Emergency planning and preparedness for a crisis are the most significant components of dealing with disasters. Hospitality practitioners noticed a rising number of natural and man-made crises that harm the hospitality industry, regarding its vulnerability to crisis and internal and external hazards. By using secondary data, this study aims to shed some light on this issue, contributing to knowledge and awareness on emergency preparedness for the hospitality industry. Moreover, the study aims to explain the management’s commitment to adopt, develop, and update emergency plans. The results of this study explain that tourism as an international mobile industry must respond to internal and external hazards such as disease movement and terrorist attacks. Marketing safety is important to promote hotels and tourist destinations to the guests and holiday advisors. Hotels have a long history of being a soft target for terrorist attacks, as can be seen in several accidents that have shaken the hotel industry in the past few decades. Hotels invest a lot to install protective techniques, but terrorists are becoming more organized. Practitioners propose disaster management frameworks using several measurements. Recovery from crisis and learning help business retention that minimizes negative impacts and prevent losses. Finally, evaluation and feedback are very important to overcome the hazards and return to normal, as well as adopting new ideas to deal with emergencies. Single- and double-loop organizational learning should benefit proactive preparedness.

Re-Design Interior Boutique Hotel Di Malang

OpenAIRE

Mariana Wibowo, Inez Natalia Suteja

2016-01-01

Malang is one of the places nostalgia tourists by Dutchman. Design boutique hotel take building's dutch colonial. Boutique hotel having the characteristics of unique, historic, and fancy. Uniqueness boutique hotel ditonjolkan in the atmosphere hotel that looks homey with support 3star class hotel facilities. The concept of the basis of design with apply a style of design colonial into the interior of boutique hotel good with the material the wall, the floor, ceiling, column and the elements d...

Analysis of hotel enterprises competitiveness aspects in modern business

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Bogetić Srđan

2015-01-01

Full Text Available In terms of global competition, which is characterized by constant improvement of existing and the emergence of new tourist destination, tourism is nowdays one of the initiators in development of the national economy. It is important to point out that the relation of tourists toward travelling changed with greater differentiation and the emergence of new market niches. The reason for this relationship lies in the fact that tourists, due to the greater application of information and communication technologies (ICT, have become very well informed about the tourist destinations they visit, their cultural and other facilities, as well as hotels and the services they offer. In order to meet the demands of their customers, hotel companies have to follow market trends and implement new management concepts into their business practices. Hotel companies today take into account not only their customers, but also the society in which they operate. The issue of sustainable development has become the sphere of interest for hotel companies, and they are paying a lot of attention to the following areas: environmental protection, waste management, application of clean technologies and the alike. The ICT applications have a significant role in hotel industries operations since they accelerate communication with customers and also reduce operating costs through the use of different software solutions for accommodation bookings. Nowdays, customers demand quick information and the use of the internet in hotels allows this service.

USING THE ECO CONCEPT FOR SMART HOTEL PROMOTION CASE STUDY: HOTEL VEGA

Directory of Open Access Journals (Sweden)

NEACŞU NICOLETA ANDREEA

2017-11-01

Full Text Available In order to be competitive on the tourism market, hotels adopt different strategies. An intelligent and relatively new strategy that is adopted in the hotel market in Romania is the use of the ECO concept, the goal being to achieve sustainable development and sustainable tourism, involving a series of socio-economic benefits. One of the first accommodation units in Romania to use this strategy is Vega Hotel in Mamaia, a 5* hotel, which was awarded the Eco-Hotel Management System certification by Tuv-Rheinland Romania in the summer of 2009. This paper, through a market research, analyzes the views and attitudes of tourists on the use of the ECO concept in the hospitality industry.

BUSINESS PERFORMANCE, INVESTMENTS AND COMPETITIVENESS OF ISTRIAN HOTEL INDUSTRY

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Dijana Pletikosa

2015-12-01

Full Text Available Istria is often mentioned as one of the most developed tourist regions of Croatia. In order to recognize its significance in the Croatian and international tourism markets this research compares performance of Istrian hoteliers with those of domestic and foreign competitors. The other purpose of this paper is to assess the impact of domestic and foreign direct investments on the financial results of Istrian hoteliers. Analyse of Istrian hotel companies business performance has been made regarding the origin of invested capital. General findings show that among the best performing hoteliers there are equally domestic and foreign owned companies, as well as among the loss making ones. Contrary to initial expectations this research did not confirm thesis that Istria is highly successful and competitive tourist region. Reasons for that are many, such as seasonality, lack of high class hotels and quality greenfield investments

Space-Hotel Early Bird - Visions for a Commercial Space Hotel

Science.gov (United States)

Amekrane, R.; Holze, C.; Apel, U.

2002-01-01

rachid.amekrane@astrium-space.com/Fax: +49 421 539-24801, cholze@zarm.uni-bremen.de/Fax: +49 421 218-7473, The International Space Station was planed for research purposes. In 2001 the first private man, Denis Tito,visited the ISS and the second private man, Mark Shuttleworth is following him. The gate towards the commercial utilization of manned space flight has been pushed open. Space pioneers as Wernher von Braun and Sir Arthur C. Clarke had the dream that one day a space station in earth orbit will host tourists. It is evident that the ISS is not designed to host tourists. Therefore the dream of the pioneers is still open. By asking the question "how should a space station should look like to host tourists?", the German Aerospace Society DGLR e.V. organized a contest under the patronage of Mr. Joerg Feustel-Buechl, the Director of Manned Spaceflight and Microgravity, European Space Agency (ESA) in April 2001. Because the definition and design of living space is the content of architecture the approach was to gather new ideas from young architects in cooperation with space experts. This contest was directed at students of architecture and the task set was to design a hotel for the earth orbit and to accommodate 220 guests. The contest got the name "Early Bird - Visions of a Space Hotel". The results and models of the student's work were shown in an exhibition in Hamburg/Germany, which was open to the public from September 19th till October 20th 2001. During the summer term of 2001 seventeen designs were completed. Having specialists, as volunteers, in the field of space in charge meant that it could be ensured that the designs reflected a certain possibility of being able to be realized. Within this interdisciplinary project both parties learned from each other. The 17 different designs were focused on the expectations and needs of a future space tourist. The designs are for sure not feasible today, but the designs are in that sense realistic that they could be

STRATEGIC APPROACHES OF INTERNATIONAL HOTEL CHAINS TO ENTER ON THE ROMANIAN MARKET

Directory of Open Access Journals (Sweden)

Cosma Smaranda

2012-07-01

Full Text Available On the Romanian market 23,9% of all accommodation structures are hotels. Among these 4% are belonging to international hotel chains which is a very small percentage. Almost all international hotel chains realized the potential of the market and that is why they intend to increase the number of hotels opened in Romania. Hotel chains attempt to control and dominate the market as result of an extremely dynamic and complex environment. The decision made by a hotel company to carry out its activity in a foreign country and the way to enter into the market can be motivated by many reasons. The paper analysis the presence of international hotel chains on the Romanian hospitality market and the strategies used to enter on the Romanian market compared with the global strategies. The paper used the comparison method to highlight different entry strategies used by international hotel chains when entering a foreign market. For data collection, the main method used was the observation of annual statistical reports with the support of international hotel chains. The first international hotel chain that came in Romania was InterContinental in 1971, but the majority entered on the Romanian market after 2000. In 2012 other chains announced the intension to penetrate this market. The study identifies strategies for penetrating the Romanian market by international hotel chains. The preferred penetration strategy on the Romanian market is management contract followed by franchise. Not least are highlighted comparative aspects of internationalization decisions taken by the chains in the world and in Romania, analyzing whether in Romania are predominantly used the same strategy as in most other countries or some specific strategies. International hotel companies want to entre on the Romanian market because they consider that in this area is need for hotels which belong to the luxury segment but also hotels that belong to the economy segment.

Penerapan Interior Branding pada Hotel Yello

OpenAIRE

Gunawan, Astri Indrawati

2017-01-01

The development of entertainment and tourism in Surabaya has lead to increasing of tourist arrival. This condition makes hotel businesses flourishing. The 3 star hotel is currently the best-selling hotel due to adequate facilities at current economic level. To cope with the competition, many 3 star hotels applied branding in the interior. Interior branding is formed not only from the visual beauty, but rather to the room's atmosphere that contains stories and unique messages to influence the ...

Potential of energy savings in the hotel sector in Jordan

International Nuclear Information System (INIS)

Ali, Yahya; Mustafa, Mairna; Al-Mashaqbah, Shireen; Mashal, Kholoud; Mohsen, Mousa

2008-01-01

This paper presents some insights into Jordan's energy consumption in the tourist accommodation sector. The results of a recent survey on environmental performance in the tourist accommodation sector in Jordan were used to evaluate energy conservation in hotels. A survey was designed and distributed to hotels' managers and departments' supervisors in order to understand the environmental performance in the tourist accommodation sector in Jordan during the period 10-17 August 2006. Also some field visits were conducted to fully understand hotels interaction regarding the environment, in addition to help interpreting the results of the survey. The study is limited to all classified hotels in Jordan. It was found that lighting hotels' main building and outside areas, and air conditioning consume more electricity compared to other departments. The results show that few classified hotels already installed energy saving equipments, though, it was noticed that managers of one star hotels were not really willing to make such changes in their hotels, on the other hand, other classified hotels (2-5 star hotels) have shown a high willingness to make changes in their hotels to reduce the consumption of different types of energy. Hotel's classification played a significant role in explaining variations in most of the results, particularly when it comes to long-term investments to reduce energy consumption by using energy efficient appliances. Five and four star hotels were the most hotels willing to use energy efficient appliances to reduce energy consumption. The study suggested some strategies to help reduce the negative impacts of high energy consumption in hotels. These strategies include better insulation, and enhanced insulation for the hot water reticulation system. Moreover, enhancing and increasing the level of awareness among all hoteliers through a directed and well-designed campaign. Also offer interest free loans; and activate precise standards and specifications

Potential of energy savings in the hotel sector in Jordan

Energy Technology Data Exchange (ETDEWEB)

Ali, Yahya [Department of Humanities and Social Sciences, Faculty of Arts, Hashemite University, Zarqa 13115 (Jordan); Mustafa, Mairna [Department of Sustainable Tourism, Queen Rania' s Institute of Tourism and Heritage, Hashemite University, Zarqa 13115 (Jordan); Al-Mashaqbah, Shireen [International Office, Hashemite University, Zarqa 13115 (Jordan); Mashal, Kholoud [Department of Land Management and Environment, Faculty of Natural Resources and Environment, Hashemite University, Zarqa 13115 (Jordan); Mohsen, Mousa [Department of Mechanical Engineering, Faculty of Engineering, Hashemite University, Zarqa 13115 (Jordan)

2008-11-15

This paper presents some insights into Jordan's energy consumption in the tourist accommodation sector. The results of a recent survey on environmental performance in the tourist accommodation sector in Jordan were used to evaluate energy conservation in hotels. A survey was designed and distributed to hotels' managers and departments' supervisors in order to understand the environmental performance in the tourist accommodation sector in Jordan during the period 10-17 August 2006. Also some field visits were conducted to fully understand hotels interaction regarding the environment, in addition to help interpreting the results of the survey. The study is limited to all classified hotels in Jordan. It was found that lighting hotels' main building and outside areas, and air conditioning consume more electricity compared to other departments. The results show that few classified hotels already installed energy saving equipments, though, it was noticed that managers of one star hotels were not really willing to make such changes in their hotels, on the other hand, other classified hotels (2-5 star hotels) have shown a high willingness to make changes in their hotels to reduce the consumption of different types of energy. Hotel's classification played a significant role in explaining variations in most of the results, particularly when it comes to long-term investments to reduce energy consumption by using energy efficient appliances. Five and four star hotels were the most hotels willing to use energy efficient appliances to reduce energy consumption. The study suggested some strategies to help reduce the negative impacts of high energy consumption in hotels. These strategies include better insulation, and enhanced insulation for the hot water reticulation system. Moreover, enhancing and increasing the level of awareness among all hoteliers through a directed and well-designed campaign. Also offer interest free loans; and activate precise

Contemporary trends in the hotel industry development

Directory of Open Access Journals (Sweden)

Barjaktarović Dragan

2016-01-01

Full Text Available International tourism has a leading position in the world's economy at the end of the 20th century and at the beginning of the 21st century. The number of participants in international tourism is near one billion tourists. Tourism FX income is above USD 1.260 billion, globally. More than 2/3 of total tourism turn over is provided by hospitality and restaurants business, which is the best indicator of relevance of those industries, for further development of total economic development and the tourism. Projections of different relevant world's institutions go in direction that tourism will have dynamic developing trend which will provide its' stronger position in the world's industry development. In accordance with UNWTO's estimations, number of foreign tourists will increase up to 1.8 million and FX tourist income is expected to reach USD 2.000 billion at the end of 2030. In order to meet the sophisticated requests of the modern tourists and provide an answer to contemporary market trends, hotel industry, as the base part of tourism, will respond with the new qualitative, technology based facilities and services.

International Alliance of Green Hotels to Reach Sustainable Competitive Advantages

OpenAIRE

Hufei Ge; Silu Chen; Yujie Chen

2018-01-01

Under increasing environmental pressure, hotel firms need to improve their ability to access international alliances while maintaining good performance for sustainable development. This paper uses survey data from 784 hotels running at different levels of service in China to test the hypothesis in an integrated analytical model, and the findings show that the impact of international alliances varies with different levels of green hotels. Despite operating in the same sector, hotels running at...

Brand quality and internationality: Branded global chain hotels

OpenAIRE

Vrkljan, Sanela; Bartoluci, Mato; Čižmar, Sanja

2017-01-01

It is increasingly testing for individual hotels, even the well-run and famous ones, to compete and grow in the wider world market without having the underpinning and benefits of the global representation. Perhaps, this is why even the more notable establishments, join hotel chains or a global hotel management conglomerate. This paper focuses on the correlation between business performance of global chain hotels (GCHs) and quality and internationality of the brand they belong to. The quality ...

TRENDS IN CROATIAN HOTEL INDUSTRY

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Jasmina GRZINIC

2008-01-01

Full Text Available Tourism and hotel business is becoming one of the leading industries of theworld. Therefore, an increased attention needs to be paid to the study oftrends in tourism because they determine the trends in hotel industry. Thepurpose of the paper is to point out the importance of hotel industry as one ofthe most important elements of development in tourist economies. The paperaims at introducing the newest trends in modern hotel industry and offering areview of the recent trends of demand and the directions of hotel industrydevelopment. The importance of hotel industry on both micro and macro, i.e.global level is increasing. Besides a series of theoretical representations andconclusions, this paper brings some concrete data and examples frompractice in hotel management.

Extraction of Tourist Destinations and Comparative Analysis of Preferences Between Foreign Tourists and Domestic Tourists on the Basis of Geotagged Social Media Data

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Takashi Nicholas Maeda

2018-03-01

Full Text Available Inbound tourism plays an important role in local economies. To stimulate local economies, it is necessary to attract foreign tourists to various areas of a country. This research aims to develop a method of extracting the locations of tourist destinations in a country and to understand what characteristics foreign tourists expect of areas near tourist attractions compared with what domestic tourists expect. In this paper, a tourist destination is defined as a small area that has places of interests for tourists such as historic sites, theme parks, hotels, and restaurants. The methods proposed in this paper are applied to data acquired from Twitter and Foursquare in Japan. The proposed method successfully extracts the locations of tourist destinations and characterizes those locations based on the points of interest in the neighborhood. The results indicate that foreign tourists who come to Japan expect nightlife spots (bars, nightclubs, etc. to be located in the neighborhood of tourist destinations, in contrast to the expectations of domestic tourists. The proposed methods are applicable to not only Japan, but to any country.

The role of consumer protection in ensuring quality in the hotel services market

Directory of Open Access Journals (Sweden)

Neacșu Andreea Nicoleta

2018-01-01

Full Text Available In Romania, tourism is an attractive sector with high potential, but unfortunately not exploited enough, so it is not yet a source of attraction for investors and foreign tourists. Most tourists are not satisfied with the quality of the hotel services in Romania and complain about it. The existence of adequate legislation on the protection of the consumer of tourist services could lead to the provision of quality services on this market and to a higher degree of tourists’ satisfaction.In the first part, this paper presents the public organizations dealing with the protection of the consumer on the hotel services market in Romania. The second part of the paper analyzes the quality of hotel services in Romania from the tourists’ point of view. In this respect, the author made a quantitative marketing research. The results featured the opinions and attitudes of tourists regarding the quality of hotel services in Romania.

CORRELATION BETWEEN THE PENETRATION STRATEGIES AND MARKETING MIX OF INTERNATIONAL HOTEL CHAINS IN ROMANIA

Directory of Open Access Journals (Sweden)

Adina Cosma Smaranda

2016-03-01

Full Text Available On the Romanian market there are 21 international hotel chains, having 51 hotels. The goal of the research paper is to analyze which are the marketing mix policies and strat-egies used by the hotels, belonging to an international hotel chain on the Romanian market. For this purpose, a descriptive research was implemented through investigation of all the hotels that are part of an international hotel chain. The research reveals that hotels operate by abiding the norms established by contract. The higher the risk, the investment and control are, the more influence the hotel chain has regarding the pricing strategies. Hotels use their own channels but also the parent chain channels. Promo-tion strategy takes into account global, regional and local issues encountered. The ma-jority of the hotels have the possibility to decide some internal elements for their per-sonnel. All the hotels apply norms and standardized procedures regarding the quality of the services. The most expected advantage for a hotel that belongs to an international chain is the visibility at international level.

Evaluation of internal noise methods for Hotelling observer models

International Nuclear Information System (INIS)

Zhang Yani; Pham, Binh T.; Eckstein, Miguel P.

2007-01-01

The inclusion of internal noise in model observers is a common method to allow for quantitative comparisons between human and model observer performance in visual detection tasks. In this article, we studied two different strategies for inserting internal noise into Hotelling model observers. In the first strategy, internal noise was added to the output of individual channels: (a) Independent nonuniform channel noise, (b) independent uniform channel noise. In the second strategy, internal noise was added to the decision variable arising from the combination of channel responses. The standard deviation of the zero mean internal noise was either constant or proportional to: (a) the decision variable's standard deviation due to the external noise, (b) the decision variable's variance caused by the external noise, (c) the decision variable magnitude on a trial to trial basis. We tested three model observers: square window Hotelling observer (HO), channelized Hotelling observer (CHO), and Laguerre-Gauss Hotelling observer (LGHO) using a four alternative forced choice (4AFC) signal known exactly but variable task with a simulated signal embedded in real x-ray coronary angiogram backgrounds. The results showed that the internal noise method that led to the best prediction of human performance differed across the studied model observers. The CHO model best predicted human observer performance with the channel internal noise. The HO and LGHO best predicted human observer performance with the decision variable internal noise. The present results might guide researchers with the choice of methods to include internal noise into Hotelling model observers when evaluating and optimizing medical image quality

The asymmetry of tourist images for the international cross border ...

African Journals Online (AJOL)

The asymmetry of tourist images for the international cross border three- ... of images promotion strategy, which is called “positioning” in Marketing. ... Keywords: tourism, tourist brand, Chita region, Mongolia, tourist and recreational activities ...

DAMPAK PENERBITAN PERATURAN WALIKOTA YOGYAKARTA NOMOR 77 TAHUN 2013 TENTANG PENGENDALIAN PEMBANGUNAN HOTEL TERHADAP PERMOHONAN IZIN PEMBANGUNAN HOTEL DI KOTA YOGYAKARTA

OpenAIRE

., BERLIAN

2015-01-01

Together with the increasing of tourist who visit in Yogyakarta, the amount of the hotel constructions are increasing too. It is very common to find a hotel in every side of this city. This leads a problem. The hotel construction become uncontrolled in this city. In this situation, the Yogyakarta District Govermentm make a moratorium regulation about a hotel construction with Peraturan walikota Yogyakarta Nomor 77 Tahun 2013 tentang Pengendalian Pembangunan Hotel. This paper will discuss ...

ENVIRONMENTAL MANAGEMENT AT STAR RATED HOTEL IN BALI

Directory of Open Access Journals (Sweden)

Jaya Pramono

2014-03-01

Full Text Available The outcomes of tourism in relation to the environmental sustainability is to preserve nature, environment, and resources availablity. Therefore, the obligation to maintain sustainability of environmental are become a top agenda for the managers of the star-rated hotels. In line with this spirit the high growth of hotel and tourist arrival in Bali correlated with the high of resources use to meet the demand of hotel guests, it will affect to the environment of hotel and the environmental of Bali. This study surveyed 126 star hotels in Bali (which consists of four (4 one-star hotels, ten (10 two-star hotels, thirty-nine (39 three-star hotels, twenty-four (24 four-star hotels, and forty-nine (49 five star hotels, using a questionnaire, where the alternative answer used the seven (7 options, and the data were analyzed using descriptive statistics, and structural equation modelling (SEM. This study successfully established a significant model that describes the relationship between environmental issues, environmental management processes, and the benefits of environmental management processes in star rated hotels in Bali. Also the results of this research demonstrate that: 1. There is a significant relationship between environmental issues to the process of environmental management at star rated hotels in Bali, and 2. There is a significant relationship between the process of environmental management to the the benefits of environmental management processes of the star rated hotels in Bali. Furthermore, the issues of environment is consists of: a. The issue of pressure from tour operator, b. The issue of customer and tourists pressure, and c. The issue of climate change. Then the environmental management process of hotel consists of: a. The wastewater management process, b. The solid waste management processes, and c. The chemical management processes, and finally the benefits of environmental management processes in star hotels are consists of: a

STRATEGIC APPROACHES OF INTERNATIONAL HOTEL CHAINS TO ENTER ON THE ROMANIAN MARKET

OpenAIRE

Cosma Smaranda; Fleseriu Cristina

2012-01-01

On the Romanian market 23,9% of all accommodation structures are hotels. Among these 4% are belonging to international hotel chains which is a very small percentage. Almost all international hotel chains realized the potential of the market and that is why they intend to increase the number of hotels opened in Romania. Hotel chains attempt to control and dominate the market as result of an extremely dynamic and complex environment. The decision made by a hotel company to carry out its activit...

CORRELATION BETWEEN THE PENETRATION STRATEGIES AND MARKETING MIX OF INTERNATIONAL HOTEL CHAINS IN ROMANIA

OpenAIRE

Cosma Smaranda, Adina; Fleseriu, Cristina; Bota, Marius

2016-01-01

On the Romanian market there are 21 international hotel chains, having 51 hotels. The goal of the research paper is to analyze which are the marketing mix policies and strat-egies used by the hotels, belonging to an international hotel chain on the Romanian market. For this purpose, a descriptive research was implemented through investigation of all the hotels that are part of an international hotel chain. The research reveals that hotels operate by abiding the norms established by contract. ...

INVESTMENT EFFICIENCY IN NEW HOTEL BUILDINGS IN CROATIA

Directory of Open Access Journals (Sweden)

Eddy Rot

2012-12-01

Full Text Available Abandonment of mass tourism in the late 80-ies of 20th century and attitude of humane tourism oriented to the needs and requirements of individuals, it is characterized by changes in the design and architectural design of hotel facilities. Features and functionality of hotel facilities are affected by trends in tourism demand. Tourism gets new features, which hotel companies must adapt. Individualism, humanism and hedonism are the guidelines that accompany the tourist industry in the 21st century. They determine the new considerations shaping and arranging hotel facilities, and the need for transformation of the hotel buildings designed for mass tourism in facilities for contemporary tourist who is aware of his needs, desires and aspirations. These trends should be monitored and the hotel industry in Croatia. The last decade marked by investments in reconstruction and modernization of existing hotel facilities, but investment in new hotel facilities are still minor. The reason for this is the fact that the hotel industry is low profitable activity, but also in the unfinished privatization, lack of domestic financial capital and the lack of attractiveness of the Croatia to attract foreign capital which would allow meaningful construction of new and rehabilitation of existing hotel facilities in line with trends in the tourism market. This paper critically examines the state of the hotel industry in the Republic of Croatia and its competitiveness in Europe, and it presents the results of research on the effectiveness of building a fictional hotel in Croatia, with a comparative analysis with European hotels.

International Alliance of Green Hotels to Reach Sustainable Competitive Advantages

Directory of Open Access Journals (Sweden)

Hufei Ge

2018-02-01

Full Text Available Under increasing environmental pressure, hotel firms need to improve their ability to access international alliances while maintaining good performance for sustainable development. This paper uses survey data from 784 hotels running at different levels of service in China to test the hypothesis in an integrated analytical model, and the findings show that the impact of international alliances varies with different levels of green hotels. Despite operating in the same sector, hotels running at different levels of service vary their respective tactics to gain sustainable competitive advantage and achieve significantly different results. This study intends to inform hotel managers in obtaining specific performance goals by developing absorptive capacity, and by choosing the most suitable alliance for their level of operation.

Sistem Pencarian Hotel Berdasarkan Rute Perjalanan Terpendek Dengan Mempertimbangkan Daya Tarik Wisata Menggunakan Algoritma Greedy

Directory of Open Access Journals (Sweden)

Audrey Maximillian Herli

2015-04-01

Full Text Available Hotel search was an important thingfor travelers in their traveling journey. Travelers would consider criteria such as class, price and review of the hotel.Beside those things, distance between Hotel and tourist attractionswasalsoimportant factor to be considered. In this research, system was constructed to perform a hotels search by shortest travelling route using Greedy Algorithm. This research was conducted through four stages, the first stage wasdata and information collectingof tourist attraction and hotel. Second stagewasdata analysis with greedy algorithm in purpose to classify the data and implementing greedy algorithm with manual calculation to the problem research. The third stage was the development of the system, and the last stage wasevaluating the system with the experts who are experienced in the field of tourism and the prospective user of this application. Results from this study was the system can provide recommendations and sequence the shortest journey between the hotel and tourist attraction based on the greedy algorithm.

Exploring Factors that Influence Domestic Tourists’ Satisfaction with Budget Hotel Services in Egypt

Directory of Open Access Journals (Sweden)

Hossam Samy

2016-12-01

Full Text Available This paper aims to explore the primary factors that affect the perception of domestic tourists towards the service quality of budget hotels in Egypt. The factors were divided into three main constructs: physical quality, service quality and value for money. The primary findings reveal that the budget hotel location, cleanliness, maintenance, comfort level, hotel staff service, value for money room rates and food and beverage values are among the significant factors that influence domestic tourist satisfaction within predefined constructs. Primary Elements associated with the budget hotel stay were also ranked according to guest satisfaction.

Importance of location and exterior of city hotels as elements of guest satisfaction

Directory of Open Access Journals (Sweden)

Tepavčević Jelena

2016-01-01

Full Text Available Business practices and attitudes of tourists show that hospitality represents the primary factor in the development of urban tourism. It is considered that, besides the exclusive appearance, there is no business success for hotel properties without a proper location. It is known that a typical tourist would like to be close enough to tourist attractions, to be able to reach them on foot. This paper deals with the importance of location and exterior of urban hotels on guests decision on the selection and overall satisfaction with hotel products. The survey was conducted in the hotels two largest urban centers in Serbia (Belgrade and Novi Sad. The aim of the research is an insight into the real impact of location and exterior when assessing the guest satisfaction. Descriptive statistical analysis, t-test and regression analysis were used for statistical data processing.

IMPROVING THE DISTRIBUTION OF BULGARIAN SEASIDE HOLIDAY HOTELS

Directory of Open Access Journals (Sweden)

Stoyan Marinov

2010-06-01

Full Text Available This report aims at viewing and analysing the trends and changes in the channels for distribution of tourist products. The specific features of modern hotel management together with the tasks in the process of distribution of hotel products have been presented. Applying.

How to market budget hotels in Thailand to international people

OpenAIRE

Pitakanonda, Weetara

2010-01-01

Purpose: The purpose of this research is to suggest how to market budget hotels in Thailand to international people by regarding two main areas, namely the factors controlled by hotels (Marketing mix), and individual aspects of consumer behaviour. Furthermore, another purpose of this paper is to investigate the important aspects needed by international guests in order to provide important information to budget hotel owners to develop their businesses so as to provide the best services to cust...

MEDICIÓN DE LA CALIDAD DEL CLIENTE INTERNO EN UNA INSTALACIÓN HOTELERA / MEASURING THE QUALITY OF THE INTERNAL CUSTOMER IN A HOTEL FACILITY

Directory of Open Access Journals (Sweden)

Odalys Falcón-Acosta

2012-01-01

Full Text Available El presente trabajo se desarrolló en un hotel situado en el polo turístico de Varadero. Tiene como objetivo la construcción de un índice global para medir la calidad del cliente interno. Se utilizaron diferentes técnicas para el procesamiento de la información, como son las pertenecientes a las ramas de: Estadística Descriptiva, Estadística Inferencial, Estadística Multivariante, Técnicas Multicriterios y de trabajo con expertos. El trabajo tiene importancia didáctica al resaltar el papel del trabajador de los servicios turísticos como factor fundamental, dadas nuestras condiciones económicas, para lograr la calidad de los servicios ofertados y en la formación de una imagen que favorezca la competencia en el mercado internacional. El trabajo propone un procedimiento para calcular un índice que mida la calidad del cliente interno en cualquier instalación turística.This work was carried out in a hotel located in the tourist resort of Varadero. It aims to build a global index for measuring the quality of the internal customer. We used different techniques for information processing such as those belonging to the branches of: Descriptive Statistics, Inferential Statistics, Multivariate Statistics, Multicriteria Techniques and those related to working with experts. This work has a didactic importance since it highlights the role of tourist service worker as a key factor, given our economic conditions, to achieve the quality of the offered services and the formation of an image that encourages competition in the international market. The paper proposes a procedure to calculate an index that measures the quality of the internal customer in any tourist facility.

DAMPAK PERKEMBANGAN CITY HOTEL TERHADAP USAHA HOTEL MELATI DI KOTA DENPASAR

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Ketut Ngurah Trisni Sakawati

2015-09-01

Full Text Available The tourism sector of Bali has developed rapidly in the last tenyears, especially when it is seen from the trend of the numbers ofdomestic and foreign tourist arrivals. This trend is accompaniedwith the increasing number of accommodation facilities. Denpasaris a region which shows the rapid growth of accommodationfacilities, such as the presence of a number of hotels in the city areawhich is often referred to as a city hotel. This study examines thefactors that cause the growth of city hotels, the impacts of the cityhotel growths on the budget hotel businesses, the competition andbusiness strategies of inter-city hotels as well as their influences onbusiness strategies of budget hotels in Denpasar City. The theoriesapplied in the study were the theory of supply and demand, theimpact theory and the theory of tourism policy. Data were collectedthrough observation and interviews with relevant tourismstakeholders. The findings show the rapid developments of the cityhotels have given negatif and positive impacts on the businesses ofthe budget hotels in Denpasar. To prevent excessive developmentof the city hotel, it is recommended to Denpasar government todevelop a needs assessment of hotel rooms and some policies suchas standard setting policies of room rates or equitable policy of thehotel developments.

The Evolution of the Number of Tourists accommodated in Arad

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Sergiu Rusu

2014-12-01

Full Text Available The paper analyses the evolution of the number of tourists accommodated in Arad between January 2006 and September 2009. For this purpose we have used the statistics data from the official sites. As variables we chose: X – independent variable - Total tourist arrival and accommodated in Arad, Y - dependent variable - Tourists staying in hotels.

Inventory analysis and carbon footprint of coastland-hotel services: A Spanish case study.

Science.gov (United States)

Puig, Rita; Kiliç, Eylem; Navarro, Alejandra; Albertí, Jaume; Chacón, Lorenzo; Fullana-I-Palmer, Pere

2017-10-01

Tourism is a key industry in the Spanish economy. Spain was in the World top three ranking by international tourist arrivals and by income in 2015. The development of the tourism industry is essential to maintain the established economic system. However, if the environmental requirements were not taken into account, the country would face a negative effect on depletion of local environmental resources from which tourism depends. This case study evaluates, through a life cycle perspective, the average carbon footprint of an overnight stay in a Spanish coastland hotel by analyzing 14 two-to-five-stars hotels. Inventory and impact data are analyzed and presented both for resource use and greenhouse gases emissions, with the intention of helping in the environmental decision-making process. The main identified potential hotspots are electricity and fuels consumption (6 to 30kWh/overnight stay and 24 to 127MJ/overnight stay respectively), which are proportional to the number of stars and unoccupancy rate and they produce more than 75% of the impact. It is also revealed that voluntary implementation of environmental monitoring systems (like EMAS regulation) promotes collection of more detailed and accurate data, which helps in a more efficient use of resources. A literature review on LCA and tourism is also discussed. Spanish hotels inventory data presented here for the first time will be useful for tourism related managers (destination managers, policy makers and hotel managers among others) to calculate sustainability key indicators, which can lead to achieve real sustainable-tourism goals. Further data collection will be needed in future projects to gather representative data from more hotels, other accommodation facilities and also other products/services offered by tourist sector in Spain (like transport of tourists, food and beverage, culture-sports & recreation and others). Copyright © 2017 Elsevier B.V. All rights reserved.

EMPLOYMENT AND HUMAN CAPITAL IN THE GREEK HOTEL INDUSTRY

OpenAIRE

Efstathios VELISSARIOU; Christos AMIRADIS

2014-01-01

Tourism can have significant impacts on employment in tourist destinations. It must be also noted that the human capital in the tourism sector, and more specifically in hotels, constitutes a basic factor of quality. The effectiveness of service in the Hotel industry is often linked with the sufficient number of hotel personnel, their individual qualities and efficient Human resources management. The development of the hotel industry in Greece and the resulted employment and characteristics of...

TRAINING AND DEVELOPMENT STANDARDS FOR FRONT OFFICE EMPLOYEES IN MODERN HOTEL INDUSTRY

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Ivica Batinić

2014-10-01

Full Text Available Specific requirements of modern consumer-tourists, competition, new sciences and technology have led to the emergence of new products and services in a modern hotel business as well as prescription of training and development standards for employees and managers in the hotel groups and independent hotels of higher rank. Every serious hotel, in order to survive on the tourist market, must have a separate program (standard of training and development for employees and managers. General hotel management, particularly human resource management, is fully responsible for the development and implementation of the program (standard of training and development of employees and managers. In this paper, I will write about the basic features of modern hospitality and fundamental stages of training and development of hotel employees and managers. In a particular part, I will write about front office department and training and development standards of front office employees and managers.

The quality of tourist service in hotels, as a factor to attract tourists

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Sergeev A.A.

2017-01-01

Full Text Available in condition of fierce competition, those hospitality businesses win that primarily seek to satisfy the needs of consumers. Successful hotels, seeking their own economic benefits, provide social needs and satisfy the desires of customers. To achieve these goals, they introduce new technology, develop new methods of personnel management and new range of services in the hotel business. Practical experience shows that the service is an important element of management. The article describes practical methods of assessing the quality of customer service.

ECONOMIC CRISIS IMPACT ON COUNTY ALBA HOTEL INDUSTRY

OpenAIRE

MOISA Claudia Olimpia

2012-01-01

The present paper, dominated by the global economic crisis effects is and continues to be a critical time for global tourism industry and for Romanian too. This study tries to play on a particular case, Park Hotel, located in Alba Iulia, the impact of this phenomenon over tourist hotel services.

A STRUCTURAL EQUATION MODEL: THAILAND’S INTERNATIONAL TOURISM DEMAND FOR TOURIST DESTINATION

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CHUKIAT CHAIBOONSRI

2008-01-01

Full Text Available Structural equation modelling (LISREL 8 was used to test the causal relationships between tourist travel motivations (travel cost satisfaction and tourist demographics and tourist destination (tourism product, tourism product attributes, and tourism product management. A survey containing Likert-type scales was used in collecting data from 203 international tourists who had travelled to Thailand. Using factor analysis, dimensions were identified for scales used in the study: travel cost satisfaction, tourist demographics, tourism product, tourism product attributes, and tourism product management. Results indicated that the travel cost satisfaction of international tourists had a positive influenced on tourism product attributes at 0.07 (t=1.96 with statistics significant at the level of 0.05. Also the travel cost satisfaction had a positive influence on tourism product management at 0.13 (t=4.02 with statistics significant at the level of 0.05. And the tourist demographics had a positive influenced on tourism product at 0.11(t=3.47 with statistic significant at the level of 0.05. As well as tourist demographics, which had a positive influenced on tourism management at 0.11 (t=3.57 with statistics significant at the level of 0.05. The results of the research suggested that if the tourist destinations in Thailand are improved in quality then not only will international tourist revisit Thailand but also the numbers of tourists travelling to Thailand will increase.

ECONOMIC CRISIS IMPACT ON COUNTY ALBA HOTEL INDUSTRY

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MOISA Claudia Olimpia

2012-12-01

Full Text Available The present paper, dominated by the global economic crisis effects is and continues to be a critical time for global tourism industry and for Romanian too. This study tries to play on a particular case, Park Hotel, located in Alba Iulia, the impact of this phenomenon over tourist hotel services.

Forecasting Tourist Arrivals and Supply and Demand Gap Analysis ...

African Journals Online (AJOL)

This paper aims to forecast the long term behavior of tourist arrivals and analyze the gap between supply and demand for the hotel/accommodation sector of the city of Addis Ababa. It also intends to provide vital information in regards to the sparse knowledge in the subject of forecasting tourist arrivals in Ethiopia.

Environmental sustainability in the spanish hotel sector. A contribution to sustainable tourism between business profitability and the environmental commitment

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Manuel Valenzuela Rubio

2017-11-01

Full Text Available This paper intends to approach how the Spanish tourist sector has implemented environmental viewpoints initiated by international organizations such as UNO, UNESCO, European Union, etc. from the Rio Conference on (1992, and reinforced by the increasing environmental sensitivity of the hotel customers. Another aim of this process is to improve resource management and increase competitiveness in the hotel trade. The environmental commitment of the hotel sector must be demonstrated either by obtaining a certification of environmental quality or an ecolabel awarded by special purpose entities on fulfillment of specific requirements. These environmental labels are mostly obtained by large hotel chains for image and affordability reasons. Nevertheless, the Spanish hotel business still has a long way to go before reaching complete sustainability.

Positioning of Serbia as a tourism destination on the international tourist market

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Ubavić Predrag

2016-01-01

Full Text Available In this paper an analysis was conducted of the existing touristic position of Serbia as a destination on the international toursitic market. Almost all countries worldwide tend to valorise their touristic potentials by offering various touristic products/services on touristic markets in order to realize numerous objectives of its economic and general social development. The Republic of Serbia also classified the development of touristic activity into priorities of its actual economic politics and developing strategy. Observing from today's perspective one can conclude that Serbia still hasn't taken an adequate competing position regarding other toursitic destinations, not only in the region but in the world as well. The aim of this paper is to point out the main causes of the present market position of Serbia and the necessity of its repositioning, so that it can become attractive and respectable touristic destination as soon as possible both in regional and international touristic market.

Measuring Perceived Service Quality Using servqual: A Case Study of the Croatian Hotel Industry = Merjenje zaznane kakovosti storitev s pomočjo modela servqual: primer hrvaške hotelske dejavnosti

OpenAIRE

Suzana Marković; Sanja Raspor

2010-01-01

The purpose of the study is to examine customers’ perceptionsof service quality in the Croatian hotel industry. The aim is to assessthe perceived service quality of hotel attributes and to determinethe factor structure of service quality perception. A modifiedSERVQUAL scale was used to assess service quality perceptionsfrom the perspective of domestic and international tourists. Datawere collected in 15 hotels in the Opatija Riviera (Croatia), usinga self-administered questionnaire. Descripti...

Factors Influencing Customer Satisfaction with Chain Budget Hotels in Bangkok

OpenAIRE

Paphada Cherdchamadol; Pitinan Kawachart

2013-01-01

The budget hotels in Thailand are likely to grow by the growth of low cost airline. Since cheaper airline ticket, middle management employees and their families including tourists travel more and more. Other than that, budget hotel business requires low investment but good return. Not surprisingly, the giant public company in Thailand hotel business, CENTEL, has been planned to expand new brand of 2 star hotel chain to serve the number of increasing travelers for AEC in 2015. However, IBIS Ba...

Mobile Tourist Guide – An Intelligent Wireless System to Improve Tourism, using Semantic Web

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Hosam El-Sofany

2011-10-01

Full Text Available With the recent advances in Internet and mobile technologies, there are increasing demands for electronic access to tourist information systems for service coordination and process integration. Mobile computing and mobile devices are used to implement various tourist services (e.g. electronic tourist guides, digital interactive maps, and tourist e-commerce transactions. However, due to disparate tourist information and service resources such as airlines, hotels, tour operators, it is still difficult for tourists to use them effectively during their trips or even in the planning stage. Neither can current tourist portals assist tourists proactively. To overcome this problem, we propose the analysis, design, and implementation of the “Mobile tourist guide" system, that access through wireless devices and use Semantic Web technologies for effective organization of information resources and service processes. The proposed system provides the users with various services such as: 1 displaying the shortest path between the sources and destinations the visitors specify, 2 displaying general information of shops, newest events of the plaza and shops, 3 provides service of hotel, restaurant and cinema-ticket reservations, 4 provides user-friendly administration service. The Admin can manage the position, blocking path details, general information of hotel, restaurant, shops and plaza, and reservation details via web browser without changing the framework of the system. The system prototype has been developed on the top of Java 2 Micro Edition which offers an ideal platform for the development of full-fledged, interactive and portable applications tailored for resource constrained mobile devices. The paper presents our development experiences and highlights its main advantages and limitations in relation to the implementation of such kind of applications.

Tourists, Expatriates and International Retirees: An Empirical Evidence from Malaysia

OpenAIRE

Tan Chuie-Hong; Ho Sin-Ban

2014-01-01

Malaysia relies heavily on tourism industry to spur its economic growth. Parallel to the growth of tourists, Malaysia is also a popular destination for international retiree migration through the Malaysia My Second Home (MM2H) programme and expatriates. Hence this study attempts to investigate the relationship between tourists, expatriates and MM2H participants. The pull factors of Malaysia as a destination of tourism, expatriates and international retirees are prevalent, and could be further...

How to Improve the Business Achievement of Seven Stars Hotel in Nanchang

OpenAIRE

Zheng, Jingchen

2011-01-01

Nowadays in the hotel industry there exists a fierce market competition by the rapid development of China’s economy. China’s hotel industry has used a planned economy hostel mode in the past, however, the mode has changed into a star formation hotel. There are more and more luxurious and comfortable four or five star standard hotels than before. This kind of hotel is a suitable selection for the business people, tourists and any other groups. Seven Stars Hotel is a four- star standard busine...

On the Disposition of Talents in Tourist Hotel%旅游饭店人才配置的初步研究

Institute of Scientific and Technical Information of China (English)

叶燕莉

2001-01-01

Faced with the rapid development and fierce competition of the worldwide services and tourism. It has become its developing key for tourist hotels on how to attract、distribute、manage and keep talents. The article has put forward some constructive ways on the disposition of talents, by using some relative economic principles, such as opportunity capital, margin effect, resourses disposition, etc, and from the aspect of the satisfaction of the hotel's staff.%面对全球服务业及旅游业的迅速发展和竞争的加剧，旅游饭店如何吸引人才、配置人才、管理人才、留住人才已日益成为它们发展的关键。本文运用机会成本、边际效用、资源配置等经济学的有关原理，从饭店员工满意度的角度出发，提出人才配置的方法和措施。

Testing expected and perceived service quality in the hotel industry

OpenAIRE

Vujko Aleksandra; Gajić Tamara; Mladenovski Milan; Momirski Jovan

2015-01-01

Guest satisfaction is the key to retaining existing and attracting new guests. In order to reach this goal, managers in hotels have become aware of the fact that the quality stay is reflected in the unique experiences of the tourists in particular. Guest satisfaction with hotel services can be tested by various methods. In this study, we used a questionnaire technique, in which respondents were guests of the hotel 'Vojvodina', 'Novi Sad' and 'Park' in Novi Sad, then the guests of the hotel 'V...

PENGGUNAAN SITUS WEB HOTEL DAN “ONLINE TRAVEL AGENCY” SEBAGAI MEDIA PROMOSI DAN PENJUALAN BAGI HOTEL MELATI DI UBUD

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Pande Putu Indrayana Tirtayasa

2016-08-01

Full Text Available The growth of the number of hotel rooms in Ubud has caused increasing business competition among the so called non-star melati hotel.Non-star melati hotel is a category of hotel which is not qualified to be awarded as a star hotel by Indonesian Ministry of Tourism.In response to the competition, the hotels embrace internet as a sales and promotion media by developing hotel websites.Individual tourism trend ignites the emergence of online travel agency websites (OTA which used by tourists to compare and choose hotels thus increasing the importance of internet as a channel for selling and promoting hotel products.The purposes of this research are to identify motivation, perception, advantages and disadvantages of hotel website and OTA by non-star melati hotel operator’s perspective.Theories used are motivation, perception, and SWOT theory. Data was analyzed with descriptive qualitative method.Results show that hotel website and OTA have its own advantages and disadvantages. Motivation in using hotel website and OTA are very high.Perception in using hotel website and OTA are very agree. It is advised that hotels need to focus more on using OTA as source of getting guests, but also using hotel website, together as medium for promotion and sales activities.

Tourists’ attitudes towards ban on smoking in air-conditioned hotel lobbies in Thailand

Science.gov (United States)

Viriyachaiyo, V; Lim, A

2009-01-01

Background: Thailand is internationally renowned for its stringent tobacco control measures. In Thailand, a regulation banning smoking in air-conditioned hotel lobbies was issued in late 2006, causing substantial apprehension within the hospitality industry. A survey of tourists’ attitudes toward the ban was conducted. Methods: A cross-sectional survey of 5550 travellers staying in various hotels in Bangkok, Surat Thani, Phuket, Krabi and Songkhla provinces, October 2005 to December 2006. Travellers aged 15 years or older with a check-in duration of at least one day and willing to complete the questionnaire were requested by hotel staff to fill in the 5-minute questionnaire at check-in or later at their convenience. Results: Secondhand cigarette smoke was recognised as harmful to health by 89.7% of respondents. 47.8% of travellers were aware of the Thai regulation banning smoking in air-conditioned restaurants. 80.9% of the respondents agreed with the ban, particularly female non-smokers. 38.6% of survey respondents indicated that they would be more likely to visit Thailand again because of the regulation, 53.4% that the regulation would not affect their decision and 7.9% that they would be less likely to visit Thailand again. Conclusion: Banning smoking in air-conditioned hotel lobbies in Thailand is widely supported by tourists. Enforcement of the regulation is more likely to attract tourists than dissuade them from holidaying in Thailand. PMID:19364754

Health Resorts and Multi-Textured Perceptions of International Health Tourists

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Salman Majeed

2018-04-01

Full Text Available Health and medical tourism is considered one of the fastest growing segments of the tourism industry. Recently, research on health resorts has been gaining academic attention in tandem with the positive contribution of the health and medical segments to the tourism industry. The purpose of this study is to better conceptualize how the behavioral intentions of health tourists are shaped in the emerging context of the health resort. This study illuminates the likely perceptions of prospective tourists about the attractions of health resorts, and endeavors to examine the response of health tourists using data from 359 international health tourists/travelers, comprising of Thai, Indian, and Chinese nationalities. The study also uses the partial least square structural equation modeling (PLS-SEM technique in order to analyze the responses of international tourists gathered at two international airports in China. The present study shows that tourists’ expectations and their behavioral intentions are generally associated indicators of perceived health resort attractions. Expectations play a significant mediating role, while culture impacts the overall phenomenon of proposed associations in a moderating way. Moreover, sustainable tourism attractions also play a significant role in shaping Thai travelers’ behavioral responses, while medical facilities and risk levels are considered significant in determining Indian and Chinese travelers’ behaviors. By developing theoretical and empirical grounds, this study offers implications for further research and development in health resorts and other niches of health tourism.

Interventions to prevent and control food-borne diseases associated with a reduction in traveler's diarrhea in tourists to Jamaica.

Science.gov (United States)

Ashley, David V M; Walters, Christine; Dockery-Brown, Cheryl; McNab, André; Ashley, Deanna E C

2004-01-01

In 1996 a study found that approximately one in four tourists to Jamaica were affected with traveler's diarrhea (TD) during their stay. That year the Ministry of Health initiated a program for the prevention and control of TD. The aim of this ongoing program was to reduce attack rates of TD from 25% to 12% over a 5-year period by improving the environmental health and food safety standards of hotels. Hotel-based surveillance procedures for TD were implemented in sentinel hotels in Negril and Montego Bay in 1996, Ocho Rios in 1997, and Kingston in 1999. A structured program provided training and technical assistance to nurses, food and beverage staff, and environmental sanitation personnel in the implementation of Hazard Analysis Critical Control Point principles for monitoring food safety standards. The impact of interventions on TD was assessed in a survey of tourists departing from the international airport in Montego Bay in 1997-1998 and from the international airport in Kingston in 1999-2000. The impact of the training and technical assistance program on food safety standards and practices was assessed in hotels in Ocho Rios as of 1998 and in Kingston from 1999. At the end of May 2002, TD incidence rates were 72% lower than in 1996, when the Ministry of Health initiated its program for the prevention and control of TD. Both hotel surveillance data and airport surveillance data suggest that the vast majority of travelers to Kingston and southern regions are not afflicted with TD during their stay. The training and technical assistance program improved compliance to food safety standards over time. Interventions to prevent and control TD in visitors to Jamaica are positively associated with a reduction in TD in the visitor population and improvements in food safety standards and practices in hotels.

What Determines the Choice of Tourist Destination? The Case of Denmark

DEFF Research Database (Denmark)

Jensen, Susanne; Svendsen, Gert Tinggaard

2017-01-01

What determines the choice of tourist destination? Based on the comprehensive tourist surveys by VisitDenmark in 2004, 2008 and 2011, we find that both Danes and tourists from countries close to Denmark attach great importance to safety, but it is also important for nationalities such as American...... and Japanese. Furthermore, tourists staying at hotels and youth hostels ascribe less weight to safety than tourists using other accommodation forms. Finally, returning tourists ascribe more weight to safety than first-time tourists.......What determines the choice of tourist destination? Based on the comprehensive tourist surveys by VisitDenmark in 2004, 2008 and 2011, we find that both Danes and tourists from countries close to Denmark attach great importance to safety, but it is also important for nationalities such as Americans...

Organizational Factors Impact about Touristic Services Consumer Satisfaction

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Carmen Babaita

2006-05-01

Full Text Available Touristic activity constitutes, through the organizational and through the quality of the services offered, one of the signs of economic and socio/cultural development of a country. This could became for Romania one of the fundamental and strategic point of economic growth that lies behind the growth of other activity sectors, not only the touristic ones. This paper attempts to provide to those who are interested, a study upon the bound that exists between the customer’s satisfaction, and the satisfaction of the employees which are part of an identical structural organization (in our case three star hotels. The aim of this paper is to analyze various organizational factors affecting hotels units located in Timisoara and the modality through which these influences the attitude and the clients¢ degree of satisfaction.

Brand Equity of a Tourist Destination

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Hwa-Kyung Kim

2018-02-01

Full Text Available In the current climate of severe competition among tourist destinations, the importance of brand equity in tourism marketing is increasing. This study looks at the impact of branding in relation to the largest group of inbound overseas tourists to South Korea, the Chinese. Data for the current study were obtained from a survey of tourists visiting Seoul from the Greater China region, including Mainland China, Hong Kong, Macao, Taiwan, and the Chinese living in Southeast Asia. The survey was conducted in popular sightseeing spots, four and five-star hotels in the Seoul Metropolitan Area, and the Incheon International Airport. The respondents were selected randomly, with effort expended to avoid any potential bias in the composition of the sample. Out of a total of 385 distributed questionnaires, 350 (China 191, Hong Kong 71, Taiwan 68, others 20 were selected as valid and finally used in the analysis. The results of this study suggest that price and word of mouth have beneficial effects on perceived quality, publicity, and brand awareness, and advertisement has beneficial effects on brand image. We also found that brand awareness and perceived quality have impacts on brand image, and brand image is related to brand loyalty. This is a pioneering study on the relationships between influencing factors, destination brand equity and its elements, and brand loyalty, with respect to Seoul, South Korea, as a tourism destination for tourists from China.

The Impact of Promotion Activities on Touristic Area Selection: A Case Study of Japanese Tourists Visiting Cappadocia

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R. Pars Şahbaz

2012-09-01

Full Text Available The purpose of this research is to examine the impact of promotion activities on destination selection and to determine the level of the impact of promotion activities on Japanese tourists visiting Cappadocia region. The target population of the study is all Japanese tourists visiting Nevsehir province of Turkey. The sample of the study is composed of tourists visiting the city center and some districts of Nevsehir. After getting the required permissions, the questionnaires were distributed to Japanese tourists while they were staying at the hotels in Cappadocia. The software SPSS (Statistical Package for Social Sciences was used to analyze the data. The findings of the study indicate that the Japanese tourists visiting Cappadocia were influenced at a certain level from the promotion activities. As a result, it was determined that the promotion activities have a significant impact on destinations. It was also determined that as the importance given to the promotion activities increase, both the familiarity of the destinations and the tourist arrivals could increase.

Trends driving the hotel industry global evolution. Case of Romania

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Codruţa-Adina BĂLTESCU

2015-06-01

Full Text Available The tourism field is well known for the dynamic of changes over recent years. We witness the continous growth of the number of tourists, the increase of consumers demands, the development of new markets and the changes determined by information technologies implementation and adaptations and innovations supported at the level of tourism business. Being a defining component in the tourism industry, the hotel field is individualized through specific evolutions and significant adjustments in relation to the general rate of changes and development trends recorded. In this framework, through this article, the author aims to assess which are the most relevant changes recorded in the Romanian hotel industry and the degree in which this specific activity field follow the trend of changes recorded at international level.

Multy storey building project: Starlight Hotel

OpenAIRE

Vicarregui Guijarro, Pedro

2016-01-01

Following our client’s visions, we decided to build a multistory building which is going to fulfil all his requirements. The plot is located in Carl Klitgaards Vej 30, 9400 Nørresundby, next to the famous Limfjord and to the queen’s residence. This makes it suitable for a hotel because it will attract tourists from all over the world. The plot is placed 4 kilometres from the airport, which makes it comfortable for arriving foreign tourists. It is close to the city centre, which ...

Energy Auditing and Efficiency in a Chain Hotel - the Case of Scandic, Jaerva Krog

Energy Technology Data Exchange (ETDEWEB)

Simanic, Branko

2011-07-01

Energy efficiency and conservation measures in hotels is an area of research at the Dept. of Energy Technology, Royal Inst. of Technology in Stockholm (KTH), Sweden. As a continuation of the research work, this project was focused on a hotel's resource-use performance, considering both internal and external factors that influence their consumption. The work comprised a literature study on energy efficiency and conservation measures in the built environment, focusing on hotel buildings, as well as an analysis of existing building assessment tools. An auditing and monitoring process was applied at one Scandic hotel, Jaerva Krog, which was selected with the support of Scandic management. Another four Scandic hotels were included in this study, using their data on energy/water consumption for the past five years. The tourism industry is one of the world's largest single industries, experiencing rapid expansion in recent decades. The number of international tourist arrivals increased from 441 million in 1990 to 763 million in 2004 (WTO, 2005). The hotel industry forms the largest part of the tourism industry with more than 300 000 hotels worldwide. Hotels offer their lodging capacities with the highest possible comfort and quality, without compromise. High demands on comfort and the level of services offered require an intensive utilization of energy and water. The price of energy has been increasing continuously during the last few years, with electricity increasing 6 % on an annual basis, which has made energy expenses increase rapidly during the past years. Adding high energy costs to concerns about CO{sub 2} emissions, highlights the importance of accurate information for energy management within any hotel facility. A need to decrease energy expenditure demands depending of knowledge relating to hotel facility consumption. The objective of this thesis is to understand energy performance and energy distribution within one typical chain hotel facility, and

PROMOTION: BRANDING TOOL FOR MACEDONIA AS A TOURIST DESTINATION

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Violeta Milenkovska

2015-12-01

Full Text Available In times when competition between countries in the world is stronger, in order to attract as many tourists as possible, and strengthening their brand as a tourist destination, Republic of Macedonia started to build and strengthen its tourism brand. Due to the enormous competition, traditional destinations maintain and improve their brand through new innovative tourist attractions. On the contrary, the new tourist destinations strongly attack potential tourists with intention of gaining a better position on the tourist market. The subject of this paper is Macedonia as a tourist destination seen through the prism of promotional activities that Agency for promotion and support tourism in Republic of Macedonia realized in period 2009– 2012. This paper presents an action research conducted on a sample of 65 tourist stockholders (travel agencies and hotels in Macedonia in 2012. In this study it will be analyzed what other countries have undertaken regarding the aspect of promotion of their tourist product, concerning promotion of their tourist destination and what Macedonia has undertaken and should undertake regarding that aspect.

Importance of information for tourist service users in travel decision making

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Đorđević Aleksandar

2013-01-01

Full Text Available In modern conditions of operation, the provision of right information to customers is one of the key factors of marketing communication success. When making the decision on the selection of travel, customers in tourism (tourists have the need for greater number of different information compared to the selection of other products and services. The need for more information is conditioned by the specificity of travel as a product. The tourists gather different information in the travel decision-making process on destinations, activities at destinations, hotels and services they offer, travel programs, etc. Likewise, the information on the brand and image of tourist destination they are travelling to and the brand of tourist service provider (hotel, tour-operator, travel agency, etc. are also relevant. Brands present a kind of quality guarantee and reduce the need for additional information. The aim of this paper is to determine the significance of different information for various segments of customers in tourism on the basis of empirical research. The paper will test whether various tourist segments, towards which the different communication strategies focused on travel promotion would be formulated, can be identified based on the type of information the tourists gather in the decision-making process. The paper will also consider whether the segmentation of the tourism market, based on the relevance of different information in the decision-making process of tourists, is more efficient compared to the segmentation based on the traditional criteria.

Bali rebuilds its tourist industry

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Adrian Vickers

2011-12-01

Full Text Available The 1950s is a gap in the usual studies of tourism in Bali, but this was a crucial decade for rebuilding the tourist industry after World War II and the Indonesian Revolution, and for establishing a post-colonial industry. The reconstruction of the tourist industry drew on Dutch attempts to rebuild tourism during the 1940s. The process of reconstruction required the creation of a souvenir industry, in which Balinese women entrepreneurs played a key role, the building of networks of hotels, and the recreation of tourist itineraries. Paradoxically, the leaders in rebuilding the industry were leading figures on the Republican side during the Indonesian Revolution, but relied on Dutch precedents and patterns. The 1950s represented an optimistic period of relative autonomy, before the centralised control of the New Order government came into play.

Supply Chain Management Performance in Tourism. Continental Hotels Chain Case

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Gabriela Ţigu

2013-02-01

Full Text Available With its origins in logistics, Supply Chain Management (SCM concept is covering all managerial aspects of the flow of materials and information from source to customer, across the entire range of materials handling and movement functions, and throughout an organization and its supply channels. In tourism, these issues relate to the whole process of providing tourism services from sourcing of raw materials, products or different services to supply and distribution, and SCM performance can ultimately be measured by customer satisfaction. Thus, an important component of tourism SCM is the demand management. Therefore, this study aims to highlight the features of the concept of SCM and demand management in tourism, with an emphasis on a hotel chain in Romania, based on research and analysis of tourist traffic indicators as well as assessment of customers satisfaction. The sources of information are the internal company statistics, as well as various hotels booking websites that offer customers’ feedback. The results of the study provide a snapshot of how the hotel demand management can influence SCM performance in tourism.

A Structural Equation Model: India’s International Tourism Demand for Tourist Destination

OpenAIRE

N. Rangaswamy; Chukiat Chaiboonsri; Prasert Chaitip

2008-01-01

Structural equation modeling (LISREL 8) was used to test the causal relationships between tourist travel motivations (travel cost satisfaction) and tourist destination (tourism product, tourism product attributes, and tourism product management). A survey containing Likert-type scales was used in collecting data from 100 international tourists who had traveled to India. Using factor analysis, dimensions were identified for scales used in the study: travel cost satisfaction, tourism product, t...

tourists' preferences for ecotourism planning and development

African Journals Online (AJOL)

A literature review was adopted to better understand the key concepts related to tourist's ... and availability at Nyungwe Forest Lodge, Nyungwe tope View Hill Hotel, Gisakura .... A recent trail management plan for the park developed in 2012 suggested the .... marketing strategy to promote the tea tourism image in Rwanda.

Antecedents of Hotel Profitability: Empirical Evidence from Belgrade

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Miloš Milosavljević

2016-04-01

Full Text Available Tourism and hospitality have received an immense attention from scholars, policy holders, decision makers and other important stakeholders in Belgrade, a main tourist destination of Serbia. The aim of this paper is to determine the main drivers of profit margins in the hotel sector in Belgrade. A particular aim is to explore the effects of variables – size, market concentration, and market share and customer satisfaction – on hotel profit margins. The study analyzed the secondary reliable sources. The data were analyzed with correlations and regressions. The results indicate that customer perception is a paramount factor driving the financial performance of hotels. These findings could be useful to scholars and practitioners interested in business performances of Belgrade hotels.

Sustainability Commitment, New Competitors’ Presence, and Hotel Performance: The Hotel Industry in Barcelona

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Juan Pedro Aznar

2016-08-01

Full Text Available The hospitality industry is facing major challenges, among them the new competition from novel forms of supply in the sharing economy. Airbnb, Homeaway, and Niumba, among other websites offering accommodations, are having an important impact in the sector, changing existing conditions and the market for the traditional hospitality industry. In this context, a strategy based in differentiation can help to prevent drops in revenues and profitability. The main objective of this paper is analyse if commitment towards sustainability has a positive impact on financial performance and can be considered a positive strategy in this new environment. The empirical data refer to a sample of hotels in Barcelona, one of the most important tourist cities in Europe. Our results suggest that there is no clear relationship between sustainability and better financial performance; however, sustainability commitment is associated with a minimum size, which can also have positive effects in terms of economies of scale and finally affect profitability. Hotels more committed to environmental issues are located in areas with a lower density of Airbnb apartments, and this geographical distribution can be more positive than a situation of massive tourist concentration in specific areas with negative externalities for neighbours.

Exploring green service quality elements for international tourist hotels in Taiwan from the aspect of two-dimensional quality model

OpenAIRE

Yi-Min Li; Chih-Yun Yang; Ya-Hui Kuo; Ruei-Yi Hung

2014-01-01

The enhancement of leisure atmosphere in the past years has resulted in environmental pollution and changes, thus tourism industry is no longer a non-smokestack green industry. Although the governmental organizations have promoted Green Hotel for the improvement, the remodeling of appearance and equipment and the alternation of spares sources have increased the costs, therefore a lot of hotels are still waiting and seeing the successive development. This study tends to find out customer empha...

Study of the critical success factors of emblematic hotels through the analysis of content of online opinions: The case of the Spanish Tourist Paradors

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M. Lilibeth Fuentes-Medina

2018-03-01

Full Text Available Purpose - The purpose of this paper is to identify the critical success factors of emblematic hotels from the perspective of the guest, by analysing the direct activities that make up the value chain of these types of establishments. Design/methodology/approach - The authors use the case study methodology to derive conclusions that contribute to the development of a theory about the success factors of emblematic hotels. The case selected is the Spanish Tourist Parador chain. The authors carried out over a period of two years a data mining analysis of the online comments posted by its guests. Findings - The results indicate that the attributes of location and facilities are critical success factors expected a priori given the nature of the business of such establishments, based on the singular nature of the buildings. Another critical success factor is personnel, which seems to indicate that the Paradors support their business model by employing highly qualified staff, but give less attention to restaurant services or the room, according to guest perceptions. Originality/value - The paper provides required evidence on the critical success factors of emblematic hotels adapting Porter’s value chain, for the tourism accommodation sector, through the analysis of direct value chain activities. In addition, the existing literature is broadened by taking a perspective scarcely studied, the guest perception of hotel establishments, online content posted by the user on the establishment’s website, rather than simply considering the traditional views of the experts/managers, through structures questionnaires. Besides, the results provide practical and useful implications for the managements of the emblematic hotels under study.

HOTEL FRANCHISING IN RUSSIA IN THE LIGHT OF THE DOMESTIC TOURISM DEVELOPMENT

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M. S. Shakhova

2016-01-01

Full Text Available This article discusses future prospects of franchising development of hotel chains in Russia. The relevance is due to the strong growth of domestic tourism in recent years. So, it becomes necessary to increase the number of hotels and rise the quality of tourist services.Goal/objectives. The purpose of this article is to identify the advantages of franchising for the development of hotel chains. To achieve this goal, the author has posed and solved the following tasks: analyze the current situation on the hotel market of Russia, tendencies of its development, uncovered potential hotel franchise for the successful development of domestic tourism in Russia.Methodology. The theoretical basis of this article leans on the work of Russian researchers, in the hotel industry, analyst reports made by consulting companies. Also the author takes into account experience of real participants of this business. As a methodological basis of this article, the author used: analysis, synthesis, analogy, comparison, induction and deduction.Results. Franchising is one of the most eff ective ways of of hotel business development today, which, unfortunately, has not yet received wide distribution in Russia.Conclusions/significance. The development of domestic tourism in every country requires a stable growth in the amount of hotels and an improvement of tourism services quality.Current world practice proves that hotel franchising could help to reach this target. In spite of novelty of franchising in Russian industry, this tool has already successfully used in major international hotel chains in several Russian regions. And today Russian hotel chains more and more approve the benefits of franchising development. However, the its development is slow due to the unfavorable business climate in Russia.

Branding Strategies within International Hotel Chains : A case study of Lithuanian Market

OpenAIRE

Maseviciute, Kamile; Gueorguieva, Nicole; Georgiev, Petar

2015-01-01

Background: The hospitality industry, especially the hotel business, is a relatively new, and rapidly growing industry in Lithuania. The last two decades resulted in a significant expansion of the local hotel market, as well as of operations of international hotel chains. Thus, competition among actors in the industry, along with the companies’ need to differentiate their offerings from those of competitors, has risen. Branding strategies are increasingly used by companies for achieving bette...

The Assessment of Hotel Services in Poiana Brasov Resort

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Baltescu C.A.

2014-12-01

Full Text Available The choice of a holiday destination is determined by the features of the existing accommodation offer. The quality of hotel services provided influence the attracted customer segment, the satisfaction degree of consumption, the loyalty degree for the accommodation unit and destination, and also the economic-financial performance of the company. This article analyzes the opinions of tourists staying in Poiana Braşov resort regarding their consumption experience in one of the most representative hotels of the resort. The results obtained show customers’ expectations, satisfaction degree after consumption and future ways for adapting and improving hotel services.

POSSIBILITIES OF FINANCIAL SUPPORT TO SMALL AND MEDIUM HOTEL COMPANIES IN SERBIA

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Dragoljub Barjaktarovic

2010-06-01

Full Text Available Abstract:Small and medium hotel companies in the majority of developed tourist countries have dominant role in hotel industry. The same situation is with Serbia. An important precondition for successful business of a hotel is accepting and applying basic pillars of marketing concept i.e. satisfying needs and expectations of guests inorder to achieve profit. Small hotel companies have specific problems in their daily business. Top priority in management and surviving of hotels is cash, because fixed costs are very dominant so hotels earmark more resources for them than for marketing. This means higher engagement and involvement of the state in furtherdevelopment of small and medium hotel companies in Serbia. The state should provide favourable subsidized credit lines for small and medium hotel companies in Serbia, through appropriate support programmes.

Multi-Language Sentiment Analysis for Hotel Reviews

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Sodanil Maleerat

2016-01-01

Full Text Available Touristes and traveler use avariety of information sources (e.g. travelportals, blogs, or social networking sites like twitter to help them decide for a hotel room. These sources all contain highly subjective text that expresses the opinions of many. We took a preliminary view on user generated hotel reviews from two travel portals in English and Thai. We developed a taxonomy of features and specifically investigated how accurately they can be predicted with three classification methods. The results indicate that support vector machines perform best for this specific domain.

Locational Strategies of International Hotel Corporations in Eastern Central Europe

OpenAIRE

Johnson, Colin; Dembinski, Paul; Vanetti, Maurizio

2004-01-01

This study investigated expansion strategies of international hotel operators in Eastern Central Europe. Due to the growing importance of services in economic development, there is an impressive body of knowledge on the process of internationalization and service industries. The last comprehensive academic study on internationalization and the hotel industry was undertaken at the beginning of the 1990’s, however, and we believed that with the major changes impacting upon the industry due to t...

HOTEL FRANCHISING IN RUSSIA IN THE LIGHT OF THE DOMESTIC TOURISM DEVELOPMENT

OpenAIRE

M. S. Shakhova

2016-01-01

This article discusses future prospects of franchising development of hotel chains in Russia. The relevance is due to the strong growth of domestic tourism in recent years. So, it becomes necessary to increase the number of hotels and rise the quality of tourist services.Goal/objectives. The purpose of this article is to identify the advantages of franchising for the development of hotel chains. To achieve this goal, the author has posed and solved the following tasks: analyze the current sit...

Early Bird Visions and Telchnology for Space Hotel

Science.gov (United States)

Amekrane, R.; Holze, C.

2002-01-01

The International Space Station was planed for research purposes. In 2001 the first private man, Denis Tito, visited the ISS and the second private man, Mark Shuttleworth is following him. Space pioneers as Wernher von Braun and Sir Arthur C. Clarke had the dream that one day a space station in earth orbit will host tourists. It is evident that the ISS is not designed to host tourists. Therefore the dream is still open. Asking the question "how should a space station should look like to host tourists?" the German Aerospace Society DGLR e.V. initiated in April 2001 a contest under the patronage of . Mr. Joerg Feustel-Buechl, the Director of Manned Spaceflight and Microgravity, European Space Agency (ESA). Because the definition and design of living space is the content of architecture the approach was to gather new ideas from young architects in cooperation with space experts. This contest was directed at students of architecture and the task set was to design a hotel for the earth orbit and to accommodate 220 guests. The contest got the name "Early Bird - Visions of a Space Hotel". The results and models of the student's work were shown in an exhibition in Hamburg/Germany, which was open to the public from September 19th till October 20th 2001. During the summer term 2001 fifty students from the university occupied themselves with the topic, "Design of a hotel for space". During this time seventeen designs were completed. Having specialists, as volunteers, in the field of space in charge meant that it could be ensured that the designs reflected a certain possibility of being able to be realized. Within this interdisciplinary project both parties learned from each other. The 17 different designs were focused on the expectations and needs of a future space tourist. The design are for sure not feasible today, but the designs are in that sense realistic that they could be built in future. This paper will present an overview of the 17 designs as a vision of a future

Analysis of the customer satisfaction of the hotel products in Bulgaria

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Kyurova V. V.

2015-05-01

Full Text Available One of the most important conditions for the right choice of a marketing policy of the hotel businesses is the availability of accurate studies, analyzes and forecasts about the changes of consumer demands, the competitive environment and the situation on the market of hotel products. Moreover, research on tourist motivation about the choice of hotel products and the factors shaping consumer preferences are important criteria to achieve a balance between supply and demand of these products. In this context, the objective of the study is to reveal the peculiarities of consumer behavior in the field of hotel business by setting a consumer profile, determine the motives for the choice of hotel products and the level of consumer satisfaction when using these products.

THE RELATIONSHIP BETWEEN NUMBERS OF INTERNATIONAL TOURIST ARRIVALS AND ECONOMIC GROWTH IN THE ASEAN-8: PANEL DATA APPROACH

OpenAIRE

Anggraeni, Garnis Nur

2017-01-01

In an open economy, economic growth is not only supported by international trade but may also be supported through the development of tourism. We can use international tourist arrivals as one of indicators of international tourism. This study aimed to examine the factors that influence international tourist arrivals as well as to analyze the relationship between the number of international tourist arrivals and economic growth in the Southeast Asian regions. This study uses panel data regressi...

The relation between overall satisfaction and the variables of satisfaction in hospitality in hotels of excellence

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Pablo Flores Limberger

2014-11-01

Full Text Available Social media change the way tourists seek and exchange information and determine management changes and implications for tourism businesses, including lodging facilities. Reviews and ratings from guests have affected the reputation of organizations both positively and negatively. The website for user-generated content allow this information to reach other tourists, assessing the quality of service and influencing the decision of new visitors. Thus, this research aimed to investigate the variables of satisfaction that influence the overall satisfaction in hotels of excellence and if there is difference between the influences depending on hotel typology. Were analyzed 1373 hotels elected as the best, according to the 2014 award TripAdvisor ratings (the best 355 hotels, 343 in small hotels, 352 in cheaper hotels and guesthouses & inns in 323. The methodology employed was a multiple regression analysis, one technique to analyze the effect of independent variables into a single variable, as Hair, Anderson Taham and Black (2005. Assessments contained in an independent manner verifications on: overall satisfaction, value for money, location, sleep quality, rooms, cleanliness and service. The results broadly demonstrate the importance of attending to the quality services, being one of the top influencers in overall satisfaction for 3 of the 4 types of hotels analyzed.

MARKET ANALYSIS OF HOTEL SERVICES IN UKRAINE

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Iryna Antonova

2015-11-01

Full Text Available The subject of this research is the market of hotel services in Ukraine in recent years, since the market for the hotel services in Ukraine emerged in the first half of the 2000s. Initially, the focus of both local and foreign investors was on the development of the hotel market in Kyiv. Gradually, with the development of hotel business in Ukraine, investors’ interest began to shift in the direction of populated cities, primarily large business centers of the country (with a population of about 1 million people such as Kharkiv, Donetsk, Dnipropetrovsk, Lviv and in the direction of resort areas – Crimea, Carpathians, Odessa. According to the World Tourism Organization during the past 24 years the income from international tourism has increased by 9%. The number of international tourists every year is growing at a rate of 4%. Active development of hotel real estate segment was highly influenced by the European football championship held in 2011 due to the requirements of the cities-organizers which hosted matches (Kyiv, Kharkiv, Donetsk, Lviv to have certain number of hotel rooms of different categories. Purpose. The study is an analysis of the problems in the market of hotel services and prospects for their solution. Hospitality industry in Ukraine is one of the fastest growing sectors of the economy. It is pleasant to note that new hotels, rest houses and resorts are being opened while the existing hotels are being reconstructed to meet higher levels of services. Unsaturated market of hotel services of different levels creates a great opportunity for international hotel operators to enter Ukrainian market with confidence and expand its influence in the industry by the means of its internal policies. Therefore, this study is very relevant in the modern realms. The methodological base of research were works of domestic and foreign authors dedicated to the problems of the hotel industry development. Existing problems in the hospitality industry

International Tourist Arrival

African Journals Online (AJOL)

user

analyze the gap between supply and demand for the hotel/accommodation sector of ... The research is largely conducted based on the secondary data obtained ... Ethiopia's tourism sector is surely growing from the low base of a minimal 1%.

THE ALGORITHM IMPLEMENTATION OF THE RISK MANAGEMENT SYSTEM ON THE MARKET OF TOURIST SERVICES

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S. M. Agafonov

2015-01-01

Full Text Available Summary. In the article the author conducted a comprehensive assessment of the factors and the level of operational risk, environmental risk, security risk, political risk, marketing risk, economic risk and infrastructure risk market of tourist services in Russia in 2015. As a result of the analysis of risks and measures for risk management, applied in Russian market of tourist services has now been found that the most serious risk is the risk of reducing the demand for travel companies for various reasons, the main of which is the reduction of incomes of the population and the preference of consumers to buy tourism services directly from the enterprises in the hospitality without the participation of tourist companies through the spread of information and communication technologies. It offers innovative risk manag ement tools in the field of tourism companies and the market of tourist services, such as: creating a site with reviews based on tourism and the provision of professional advice on tourism for their customers; collaboration with the insurance companies and the provision of a large insurance tourists from unsuccessful rest and bad experiences; sales booked, but hotel rooms sold abroad at an auction; creation of a network of hotels where you can pay in Russian rubles. An author algorithm implementation of the risk management system on the market of tourist services.

Optimized MBR for greywater reuse systems in hotel facilities.

Science.gov (United States)

Atanasova, Natasa; Dalmau, Montserrat; Comas, Joaquim; Poch, Manel; Rodriguez-Roda, Ignasi; Buttiglieri, Gianluigi

2017-05-15

Greywater is an important alternative water source, particularly in semi-arid, touristic areas, where the biggest water demand is usually in the dry period. By using this source wisely, tourist facilities can substantially reduce the pressure to scarce water resources. In densely urbanized touristic areas, where space has high value, compact solutions such as MBR based greywater reuse systems appear very appropriate. This research focuses on technical and economical evaluation of such solution by implementing a pilot MBR to a hotel with separated grey water. The pilot was operated for 6 months, with thorough characterisation of the GW performed, its operation was monitored and its energy consumption was optimized by applying a control system for the air scour. Based on the pilot operation a design and economic model was set to estimate the feasibility (CAPEX, OPEX, payback period of investment) of appropriate scales of MBR based GW systems, including separation of GW, MBR technology, clean water storage and disinfection. The model takes into account water and energy prices in Spain and a planning period of 20 years. The results demonstrated an excellent performance in terms of effluent quality, while the energy demand for air-scour was reduced by up to 35.2%, compared to the manufacturer recommendations. Economical evaluation of the entire MBR based GW reuse system shows its feasibility for sizes already at 5 m 3 /day (60 PE). The payback period of the investment for hotels like the demonstration hotel, treating 30 m 3 /day is 3 years. Copyright © 2017 Elsevier Ltd. All rights reserved.

TOURIST DESTINATION MARKETING RADAUTI

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Liliana HÎNCU

2016-12-01

Full Text Available Tourism is a dynamic phenomenon, which is in continuous change. The tourism market is in constant transformation due to competition and growing. Tourist destinations, is facing many challenges in order to enter and remain on the market. Thus tourist destination is a well-defined service which is an assembly designed to meet tourists. The marketing mix includes the following elements: product, price, distribution, promotion. Tourists come to this area because of monasteries, some of which are included in UNESCO and are recognized nationally and internationally. Thus Romanian tourists choose this tourist destination just for a weekend. To prolong the stay of both foreigners and Romanians, as well as to attract a large number of tourists is necessary to develop tourism products type tours: 5-6 days for visiting the tourist area of Radauti. These products must contain an offer as varied and diverse, so every day contain different activities and be adjusted, for example by age segments. Linked pricing policy usually access tariffs are differentiated between Romanian and foreign tourists, being lower in the first category. Travel agencies prefer to organize package tours on request only devise some that distribute them internally and externally. There are initiatives to promote tourism area Radauti, due to the high attractiveness among destinations in Romania. Thus, this must be considered a tourist destination tourism brand renowned nationally and internationally.

TYPES OF BANAT RURAL TOURIST PRODUCTS REQUIRED BY INTERNATIONAL TOURISTS

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Cornelia Petroman

2016-11-01

Full Text Available Touristproducts express the training way and content of tourism offer, being a sum ofmaterial goods and services designed to meet the requirements and motivationsof tourists. Tourist services are individualized through a lot ofcharacteristics: elasticity of consumption, the material or immaterialexistence, the impossibility of storing, the simultaneity of consumption withthe production one, the impossibility of avoiding some differences. Thestructure of Banat tourist products focuses on several essential componentsbecause of the multiculturalism of this area, but also specific entrophic andnatural resources, natural reservations, historic sites, great diversity offlora and fauna due temperate or sub-Mediterranean climate subtypes. Economicactivities as support of agricultural occupations have trends of orientationtowards the tertiary sector stimulating the growth of niche tourism, ofmultiethnic space and multi confessional, being the supporting element oftourist services offered and through and through multilingualism increase theidentity of culture and civilization. The economic rural activities, populationand territory offers to Banat rural tourist product a note of originality,authenticity and attractiveness, the novelty of Banat village consisting frommanufacturing activities, habits and popular, the traditions archaicmulinologic installations and technical oil extraction, gastronomy, naturalmonuments, monastic religious services, diversity of hilly and steppe landscape.

Research on the Aesthetic Experiences of Tourists Visiting Turkey

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Saime Oral

2013-12-01

Full Text Available The purpose of this study was to determine the aesthetic value of tourism products provided by tour operators who are the wholesalers with in the tourism industry as well as revealing the impact of aesthetic valueson customer satisfaction. The research was applied to Far-East tourists who have been visiting Turkey in ever increasing numbersyear by year. Convenience sampling, a non-probability sampling method was used. Zhang (2008’s Aesthetic Value Scale was performed on Far-East tourist groups. Exploratory factor analysis and correlation analysis were applied to the data collected from the Far East tourists visiting Turkey. As aresult of the exploratory factor analysison the aesthetic experiences of the tourists within: asouvenir shop, museum, restaurant, hotel and tour bus aesthetic valueswere apparent throughout. At the end of the research apositive correlation was found between aesthetic value and customer satisfaction

The environmental performance indicators in the sector of tourist services. The case of study about an international hotel group

International Nuclear Information System (INIS)

Andriola, L.; Seminara, M.V.

2000-01-01

The environmental performance indicators in the tourism sector represents the necessary element to quantify and to simplify information about the environmental performance of a particular field in order to make the comprehension of the interactions between tourist activities and environment understood by the customers and decision makers. This indicators will have to be quantified in order to contribute to focus and explain improvements in environmental management. One of the most important elements to pursue a Sustainable Development is the definition of a series of the right indicators. Basically performance indicators can be applied in the environmental analyses effected for defining the politics of management of tourist development and, particularly, in the procedures of Environmental Impact Assessment and Strategic Environmental Assessment disciplined by the European Directives 85/337/CEE, 97/11/CEE, from the proposal of Directive on the SEA and from the relative national normative. This tools should allow to esteem environmental conditions and the impacts caused by the tourist activities to find actions to balance the budget between the economic development and the social and environmental issues i a determined territorial context [it

Prediksi Jumlah Tamu Menginap di Hotel Karlita International, Tegal, Jawa Tengah

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Haryadi Sarjono

2013-11-01

Full Text Available Article is forecasting comparative analysis of number of guess room occupancy at Karlita International Hotel, Tegal, Central Java using 11 forecasting methods: linear regression, moving average, weighted moving average, exponential smoothing, exponential smoothing with trend, naïve method, trend analysis, additive decomposition – CMA, additive decomposition – average all, multiplicative decomposition – CMA, multiplicative decomposition – average All. Article used 17 data from January 2012 to Mei 2013, and results after using those 11 methods were the smallest MAD is 101.69 and the smallest MSE is 15,163.95. From additive decomposition – average all method, data showed guess room occupancy forecast at Karlita International Hotel for June 2013 is 960 guess.

Hotel Wisata Sumatera Utara

OpenAIRE

Rahmawityana, R.A. Dyah Ellne

2016-01-01

Aerotropolis is a development of the concept of Aerocity, which makes the airport as the city in which there are a number of business activities. Business activities included in the development of aerotropolis area is tourism. Tourism and trade has also become one of the attraction for tourism and the needs of mainstream travelers who travel journey. Hotel Wisata Sumatera Utara is expected to become a tourist puller that makes it easy for visitors to get information about the c...

A CROSS-CULTURAL COMPARISON OF TOURISTS’ PERCEPTIONS OF HOTEL LOBBIES

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Emine Köseoglu

2012-11-01

Full Text Available This study examines cultural differences in the perception of hotel lobbies. It aims to determine the differences/similarities within spatial preferences in hotel lobbies by focusing on three aspects of space: physical appearance, configuration, and usage and privacy arrangements. To measure the differences, a survey is conducted in Sultanahmet, Istanbul with tourists within two focus groups from Asian and European countries (n= 30 each. They are asked to rate their agreement with each statement about the spatial features on a 5-point Likert scale. As a result, both differences and similarities in the perception of the tourists from different cultures are found. It can be noted that there are statistically significant differences between the two groups in terms of configurational features and usage and privacy arrangement of lobbies. The results provide designers some data to create a space for similar user profiles.

Preliminary report: outbreak of Legionnaires disease in a hotel in Calp, Spain, update on 22 February 2012.

Science.gov (United States)

Vanaclocha, H; Guiral, S; Morera, V; Calatayud, M A; Castellanos, M; Moya, V; Jerez, G; Gonzalez, F

2012-02-23

Research is ongoing on eighteen cases of Legionellosis, including four deaths, identified among tourists and employees in a hotel in Calp, Spain. Cases occurred during a period of two months, indicating the possibility of a point-source transmission at the hotel. An environmental investigation identified several positive samples in the hotel, which as a precautionary measure, was closed until requested improvements were made. Surveillance measures currently remain active.

STRUCTURAL ASPECTS REGARDING TO THE IMAGE OF ICE HOTEL BALEA LAC BREND

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Marian ZAHARIA

2008-06-01

Full Text Available Applying a poll-based survey provides important information regarding the tourist offer particulars in Bâlea Lac area. On the day the survey is performed its main advantage is also outlined: the fact that this information display a good accuracy, are obtained in a short time span and involving relatively low expenses. Data collection and centralization of the answers provided by interviewed tourists regarding tourism practice in the Bâlea Lac area have led to drawing up distributions that are presented in the paper. Based on the respective information, statistics methods adequate to the study of tourist opinion on the Bâlea Lac Ice Hotel brand image. Several issues have been outlined, regarding the types of respondents based on their category, Romanian or foreigners, from Romania and based on destination countries, function of: the type of stay; the means of information; their answers referring to their first arrival at Bâlea Lac; the degree of destination assessment; their opinion on host reception; their preference for Bâlea Lac; appreciating value for money; age groups; gender; social and professional standing. The image created through the attractions and services provided in the Bâlea Lac tourist area by tourism activities closely related to the Ice Hotel is well appreciated, so that they have opened up a rather favourable expectancy for those willing to come back and for those tempted to try and spend their holidays in the presented hotel.

The Impact of Perceived Quality on Customer Satisfaction, Loyalty and Complaint through Green Innovation in Hotel Industry, North Cyprus

OpenAIRE

Tajbakhsh, Masoud

2014-01-01

This study proposes a model that assess the effect of perceived quality, customer satisfaction, and customer loyalty and complaint of the tourist who are selected and accomedated in green hotels of North Cyprus. A survey conducted to examin proposed conceptual model, which extracted from ACSI model. Cronbach alpha used to check internal consitancy of the items of constructs. Mean, Standard deviation, correlation, and regression tests performed to check hypotheses of the study. Results shows t...

Governance, corporate social responsibility and cooperation in sustainable tourist destinations: the case of the island of Fuerteventura

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Olga González-Morales

2016-11-01

Full Text Available This paper reflects on governance, corporate social responsibility (CSR and public-private cooperation in sustainable tourist destinations. The empirical analysis focuses on the island of Fuerteventura (the Canary Islands, where a process of coordinated decision making has begun, as well as putting in place plans to modernize the destination. Those responsible for tourism hotel and non-hotel accommodation were surveyed to assess the importance given to CSR in their companies. In particular, CSR’s environmental dimension and its relation with the public sector and other socio-economic factors, bearing in mind that Fuerteventura is a tourist destination in a Biosphere Reserve.

Analysis of the quality of service of small and medium size hotel companies in Bucaramanga and its metropolitan area

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Carolina Monsalve Castro

2015-12-01

Full Text Available In recent years, the hotel industry has been facing an increment of travelers willing to enjoy better conditions in tourist destinations. The demanding changes in tourist preferences, and the increasing range of offers that they find to meet their needs, has made the hotel industry to focus its attention to service. Therefore, in this document, the principles that impact the evaluation of a quality service are analyzed. This research takes a sample of 384 small and medium size hotel companies’ guests. A Likert type questionnaire is applied. Its evaluation is conducted through SPSS software through bivariate analysis. In the results, influential aspects were identified such as: encouraging customer loyalty, special offers, innovation, premises and equipment, human talent training, among others.

Spatial Analysis of International Tourist Movement to Langkawi for 2010 and 2011

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Basiron Nur Fatma Zuhra

2014-01-01

Full Text Available Tourism is a temporary movement of people to a destination of their choice intended for leisure or recreation. The resulting of this movement can be divided into interdestination dan intradestinastion. This study is about interdestination movement which is characterised by movement from tourist-generating regions to one or more destinations. This research aims to analyse the movement of international tourist who come to Langkawi in 2010 and 2011. The application geographic information system (GIS is aids in visualizing spatial data through mapping. Regression analysis using SPSS was also used to examine the relationship between the distance and the amount of flow that exists. Map of the distribution and flow of tourist was produced to facilitate the analysis. The results of the analyses show that the tourist movement is driven by certain factors such as climatic, economic, distance and etc. Regression analysis showed the nexus between the distance and the amount of the tourist flow was not strong. Map produced can be used by LADA specifically for planning marketing strategies and etc.

Role of parking in the hotel supply chain management

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Robert Maršanić

2015-12-01

Full Text Available Background: Supply chain management in tourism has only recently become the topic of the scientific research. The hotel product as a tourist product presents a specific mix of services and products The focus of this study has been placed on the hotel company, that, in order to create such a product, builds its own network of partners (companies, co-workers, to bring together and coordinate activities intended to result in the desired features of the hotel product. This study was evaluated as a scientifically relevant because until now the position of parking services in the hotel product has not been analyzed from the perspective of the hotel efforts and abilities to provide parking places for their guests by analyzing to which extent a good and available parking space really affects the quality of the hotel product. The aim of the study was to define the framework in which the supply chain management acts with reference to the parking service and stakeholders in the network. Methods: The method of interviewing hotel managers was used to obtain necessary data. Through the simple numerical calculations including the number of parking spaces and the capacity of the hotel accommodation we tried to identify the interrelationship, i.e. the degree of alignment of the respective sizes. Results: It turned out that towns of Rijeka and Opatija are faced with a shortage of parking spaces, especially during the tourist season. The trend of providing parking services for guests in hotel-owned garages or car parks is typical for the everyday hotel operation and the shortage of such an option, is resolved through the lease of a certain number of parking spaces in public garages and car parks. These parking spaces are away from the hotel, the guests' dissatisfaction is a normal consequence of such a decision and it is mitigated through the commercial measures. Hotel management considers a provided parking space an important element of the hotel product quality

Internal resources as applied to differential competitive adaptation process in strategic business sector hotels in Curitiba: comparative study of cases

OpenAIRE

Silva, Antônio João Hocayen da; Teixeira, Rivanda Meira

2010-01-01

Curitiba’s hotel sector has become very attractive to both national and international hotel chains due to the settling of several car-makers in the late 90’s, once accomodation was widely on demand. Therefore organizations part of the hotel industry were inserted in a highly competitive environment in which small, medium and large traditional companies in the hotel business as well as national and international hotel chains have settled in Curitiba for the past few years are all part of. Thus...

Quality improvement of services in rural tourism - Comparative analysis regarding the satisfaction level of tourists accommodated in Neamţ County

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Lucian TANASĂ

2013-09-01

Full Text Available Regarding the hospitality industry, it is very important that clients’ wishes are recognized in order to permanently ensure the quality of the tourism services. The questionnaire, as a statistic tool, is frequently used especially at the level of important hotel chains, but it also has an applicability to small-dimensioned accommodation structures. In the current paper such a questionnaire is applied in Neamţ County to “Buhalniţa Chalet” (Hangu commune, “Eden Boarding House” (Agapia commune and “Mariko Inn” Hotel (Cordun commune, representative for the three different types of tourism practiced in each area (Izvorul Muntelui Lake touristic sub-zone - ecotourism, Târgu-Neamţ touristic zone - cultural-religious tourism and also Roman touristic sub-zone - transit tourism. The case study analyzes the satisfaction level of tourists who benefited from services offered by the tourist structures mentioned above, thus offering important information regarding the clients’ profile (from a social, ethnic, professional and financial perspective and also on other relevant elements necessary in the process of improving the marketing strategy practiced by those accommodation structures.

FORECASTING TOURIST ARRIVALS TO LANGKAWI ISLAND MALAYSIA

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Kamarul Ariffin MANSOR

2015-06-01

Full Text Available Tourism is the act of travelling for a person or group of people from their own locality to a specific destination in a short term or long term period either for leisure or business purposes. Tourism is an important sector in the Malaysian economy where tourism development will lead to the positive economic development of the country and in general improve the quality of life for all citizens. Therefore, forecasting tourist arrivals with high accuracy becomes important since it may ensure the development and the readiness of all tourism related industries such as hotels, transportation, food and services industries and their best shape. This study focuses on tourist arrivals in Langkawi Island as one of the major tourist attractions situated in the northerly region of Peninsular Malaysia. Importantly, this paper attempts to measure and compare the performance of forecasting with Exponential Smoothing, ARIMA and ARFIMA models using the R software package.

THE ROLE OF ECONOMIC EFFICIENCY OF ACCOMMODATION UNITS IN DETERMINATION OF PURCHASE INTENTIONS OF TOURIST SERVICES

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Simona Cristina Martin

2014-10-01

Full Text Available The indicators of demand distribution for various types of accommodation provide information regarding changing tourist preferences for different ways of tourist accommodation. Appreciation of economic efficiency for hotels activity is done through quantitative results obtained in accommodation units. For this purpose it uses, currently, a partial or synthetic indicators system. Taking into account the fact that, in appreciation of hotel business, it must start from the premise that it may not be fully reflected only in terms of economic results, but also through social results, appear obvious the need to maintain costs at a level that satisfies both requirements at the same time. Achieving superior social-financial indicators, remains one of the main goals also in hotel activities, but do not be overlooked the fact that it is necessary that these indicators must be obtained by ensuring a higher level of satisfaction of consumers requirements. Only simultaneous achievement of these two objectives can provide raising efficiency in accommodation sector.

Shangri-La Hotel: Arsitektur Ikonik

OpenAIRE

Widhianto, Muhammad Adib

2014-01-01

Along with the economic growth of Medan, the hotel occupancy rate in the city field also increased. Occupancy rate of hotels in Medan in 2010 increased by 51.19% to 53.81% in 2011. At this time of international hotels have invested and set up a hotel in Indonesia. Hotel - The hotel stands with typical and individual identity of any hotel is a marker of identity as well as a differentiator from other hotels. Shangri-La Hotels and Resorts, based in Hong Kong now owns and manages ...

International partnership at tourist services market

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Volodymyr Mazur

2017-10-01

Full Text Available The article deals with the following levels of realization of stages of the development of forms of international economic relations: international economic interaction, international economic contacts, international economic cooperation and international economic integration. Publications of modern scholars – investigators of issues of forming and development of partnership relations and the aspects of partnership in international relations.They made a great contribution in the definition of the importance and actuality of the similar way of realization of economic activity and investigation of the forms of its usage. However, it is necessary to emphasize that there is the difference of opinions of scientists concerning theoretical base of forming of partnership relations. The considerable quantity of scientific works was dedicated to the investigation of partnership relations of enterprises with commercial banks, state institutions on the level of foreign economic activity of economic subjects. The development of tourism in Ukraine has been investigated as creating of favorable organizational and legal and economic surrounding of the development to of the sphere, forming competitiveness at the world market of national tourist product on the base of the use of natural and historical and cultural potential of Ukraine and support of its social and economic interests and economic security.

Strategic implications of corporate social responsibility in hotel industry: A comparative research between NH Hotels and Meliá Hotels International

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Marina Mattera

2012-11-01

Full Text Available The hospitality industry serves millions of people globally and is a multibillion-dollar industry with a significant growth expectation in the upcoming years. The Spanish tourism industry is one of the most developed sectors of the nation, being one of the main contributors to the country’s GDP. On a world wide scale, and specifically in the European context, there is a rising awareness for firms’ actions to be responsible towards the environment and the community in which they operate. Based on “triple bottom line” guidelines, companies’ mission in such a context is achieving competitive advantage by means of a business model considering three key aspects: people, profit, and planet. Considering the hospitality industry’s characteristics, it becomes essential to fulfill these new requirements to achieve sustainable competitive advantages. This exploratory study will outline which are the best practices of two main Spanish hotel corporations: NH Hotels and Meliá Hotels International. By pointing out actions undertaken by the most important firms of the sector, they can serve as an example and be replicated by other firms, thus increasing sustainability practices, improving understanding of triple bottom line, minimizing negative social as well as environmental footprint, and enhancing positive firms’ impacts in their operating contexts. DOI: 10.18870/hlrc.v2i4.85

Measuring Perceived Service Quality Using servqual: A Case Study of the Croatian Hotel Industry = Merjenje zaznane kakovosti storitev s pomočjo modela servqual: primer hrvaške hotelske dejavnosti

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Suzana Marković

2010-09-01

Full Text Available The purpose of the study is to examine customers’ perceptionsof service quality in the Croatian hotel industry. The aim is to assessthe perceived service quality of hotel attributes and to determinethe factor structure of service quality perception. A modifiedSERVQUAL scale was used to assess service quality perceptionsfrom the perspective of domestic and international tourists. Datawere collected in 15 hotels in the Opatija Riviera (Croatia, usinga self-administered questionnaire. Descriptive statistical analysis,exploratory factor analysis and reliability analysis were conducted.The study results indicate the rather high expectations ofhotel guests regarding service quality. ‘Reliability,’ ‘empathy andcompetence of staff,’ ‘accessibility’ and ‘tangibles’ are the key factorsthat best explained customers’ expectations of hotel servicequality. The results of the quantitative assessment of perceivedservice quality may provide some insights on how customers ratethe service quality of a particular hotel. Thus, the findings can beused as a guide for hotel managers to improve the crucial qualityattributes and enhance service quality and business performance.

Hotel chains of the global South: The internationalization of South African hotel brands

OpenAIRE

Rogerson, Jayne M.

2016-01-01

The global hotel industry is at the heart of the tourism production system and dominated by chain affiliated hotels. Understanding the international spread of hotel chains is a critical issue in contemporary tourism scholarship. Although the internationalization of hotel chains based in the global North is extensively researched, limited work exists on hotel chains based in the global South. This paper addresses the internationalization and destination choice in Africa of South African based ...

Testing expected and perceived service quality in the hotel industry

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Vujko Aleksandra

2015-01-01

Full Text Available Guest satisfaction is the key to retaining existing and attracting new guests. In order to reach this goal, managers in hotels have become aware of the fact that the quality stay is reflected in the unique experiences of the tourists in particular. Guest satisfaction with hotel services can be tested by various methods. In this study, we used a questionnaire technique, in which respondents were guests of the hotel 'Vojvodina', 'Novi Sad' and 'Park' in Novi Sad, then the guests of the hotel 'Vojvodina' and 'Gold Class' in Zrenjanin, as well as the guests of the hotel 'Brothers Sekulic' in Zlatibor. The respondents were asked to evaluate various aspects of the business environment, employees' attitude towards guests, taste and variety of food and beverages. Data are presented in tables with brief comments. Based on the analysis of dependent and independent variables, we concluded that the physical features of a hotel, as well as the guest-employee relationship, are primarily related to the personal experience. Guests were the least satisfied with the hotel bar. These pieces of information are crucial for the hotel enterprises and contribute to the advancement of business through the adjustment of the product to the needs of the customer.

Importance of satisfaction and guests experience in hotel business organizations

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Milošević Srđan

2012-01-01

Full Text Available Hotel companies which operate in today's competitive environment must constantly work on improving their products and services, at the request of their guests. Customer satisfaction is the key to retaining existing and attracting new guests. To achieve this goal, managers in the hotel organizations have become aware of the fact that the quality of staying in hotel represent unique experience for tourists. Lot of papers are dealing with the exploration of this topic, it only proves its importance nowadays. However, insufficient attention is paid to the simultaneous study of experience of guests and their satisfaction through the offered models (indexes that are created for this purpose. The purpose of this paper is to show the importance of these issues and identify their potential symbiosis.

Space-Hotel EARLY BIRD - A Visionary Prospect of a Space Station

Science.gov (United States)

Amekrane, R.; Holze, C.

2002-01-01

rachid.amekrane@astrium-space.com/Fax: +49 421 539-24801, cholze@zarm.uni-bremen.de/Fax: The International Space Station was planed for research purposes. In 2001 the first private man, Denis Tito,visited the ISS and the second private man, Mark Shuttleworth is following him. Space pioneers as Wernher von Braun, Sir Arthur C. Clarke had the dream that one day a space station in earth orbit will host tourists. It is evident that the ISS is not designed to host tourists. Therefore this dream is still open. Asking the question "how should a space station should look like to host tourists?" the German Aerospace Society DGLR e.V. initiated in April 2001 a contest under the patronage of Mr. Joerg Feustel-Buechl, the Director of Manned Spaceflight and Microgravity, European Space Agency (ESA). Because the definition and design of living space is the content of architecture the approach was to gather new ideas from young architects in cooperation with space experts. This contest was directed at students of architecture and the task set was to design a hotel for the earth orbit and to accommodate 220 guests. The contest got the name "Early Bird - Visions of a Space Hotel". The results and models of the student's work were shown in an exhibition in Hamburg/Germany, which was open to the public from September 19th till October 20th 2001. During the summer term of 2001 seventeen designs were completed. Having specialists, as volunteers, in the field of space in charge meant that it could be ensured that the designs reflected a certain possibility of being able to be realized. Within this interdisciplinary project both parties learned from each other. The 17 different designs were focused on the expectations and needs of a future space tourist. The design are for sure not feasible today, but the designs are in that sense realistic that they could be built in future. This paper will present the overview of the 17 designs as visions of a future space hotel. The designs used

Halal Tourism in Indonesia: Does it attract only Muslim Tourists?

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Oktifani Winarti

2017-11-01

Full Text Available Indonesian Halal Tourism became a raising mode to attract Muslim Tourist by Ministry of Tourism Republic Indonesia. Indonesia, as a non-Muslim country by nation ideology, tries to highlight the spiritual spirit of Islam as a culture to attract more tourists and put it into physical practice by having more tourism hospitalities; such as Halal Hotel that has Halal certification, which provides less or even none of alcohol beverages and serves only food based on Halal dietary. Indonesia in developing tourism brand of “Indonesia The Halal Wonders” would possibly lead into positive and negative possibilities. This article used literature review to reach data about Halal tourism in Indonesia. It has a tendency for tourism halal markets to lose the customers that are not Muslim travellers. Keywords: Halal Tourism, Indonesia, Muslim, Tourist

Chinese hotel general managers' perspectives on energy-saving practices

Science.gov (United States)

Zhu, Yidan

As hotels' concern about sustainability and budget-control is growing steadily, energy-saving issues have become one of the important management concerns hospitality industry face. By executing proper energy-saving practices, previous scholars believed that hotel operation costs can decrease dramatically. Moreover, they believed that conducting energy-saving practices may eventually help the hotel to gain other benefits such as an improved reputation and stronger competitive advantage. The energy-saving issue also has become a critical management problem for the hotel industry in China. Previous research has not investigated energy-saving in China's hotel segment. To achieve a better understanding of the importance of energy-saving, this document attempts to present some insights into China's energy-saving practices in the tourist accommodations sector. Results of the study show the Chinese general managers' attitudes toward energy-saving issues and the differences among the diverse hotel managers who responded to the study. Study results indicate that in China, most of the hotels' energy bills decrease due to the implementation of energy-saving equipments. General managers of hotels in operation for a shorter period of time are typically responsible for making decisions about energy-saving issues; older hotels are used to choosing corporate level concerning to this issue. Larger Chinese hotels generally have official energy-saving usage training sessions for employees, but smaller Chinese hotels sometimes overlook the importance of employee training. The study also found that for the Chinese hospitality industry, energy-saving practices related to electricity are the most efficient and common way to save energy, but older hotels also should pay attention to other ways of saving energy such as water conservation or heating/cooling system.

Destination Characteristics that Drive Hotel Performance

DEFF Research Database (Denmark)

Assaf, A. George; Josiassen, Alexander; Woo, Linda

2017-01-01

, government support, disposable income, and number of international arrivals within a tourism destination. Results indicate that the most important barriers to hotel performance are the competition among accommodation providers, tax rate and fuel price. We argue for the need for hotel providers to develop......The increased market saturation and competition in both domestic and international tourism destinations have renewed interest among hotel operators in identifying the key drivers of hotel performance. This paper presents a comprehensive analysis of the determinants of hotel performance...... strategies that take cognisance of the key drivers and barriers to enhancing hotel performance in an ever-changing global tourism sector....

Energy Management in Four and Five Star Hotels in Algarve (Portugal

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Joana Mendes

2014-07-01

Full Text Available Tourism is the sector of the global economy that has grown faster, in such way that the United Nations World Tourism Organization (UNWTO predicts a global average annual growth between 1995 and 2020, around 4.1%. This growth should contribute to a sustainable development and, be accompanied by environmental awareness of all stakeholders, and strategies of change pointing towards the preservation of environment, so as not to endanger the natural resources of future generations. Energy Management in tourism is the central theme of this research. The setting was 4 and 5 star hotels in Algarve, the most important tourist destination of Portugal. The main objectives of the study were to assess the current state of energy management in those hotels, understand the policies and strategies followed to optimize energy management, and analyze best practices. Results show a higher level of implementation of practices directly related to the optimization of energy than those related to reducing environmental impacts. In general, respondents consider that energy management is part of the concerns of those responsible for the hotels, the level of implementation of good practices in this area is high (78% and that both employees and tourists attach great importance to this issue.

Risk Spillovers in Returns for Chinese and International Tourists to Taiwan

NARCIS (Netherlands)

C-L. Chang (Chia-Lin); S.-H. Hsu (Shu-Han); M.J. McAleer (Michael)

2018-01-01

textabstractFluctuations in the numbers of visitors directly affect the rates of return on tourism business activities. Therefore, maintaining a firm grasp of the relationship between the changes in the numbers of Chinese tourists and international travellers visiting Taiwan is conducive to the

The perception of customers, managers and employees of small companies of hotel industry about sustainability

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Ana Alice Vilas Boas

2009-05-01

Full Text Available The tourism in the world is growing, obtaining more space and strength in pushing sustainable development. The need for following this evolution is placing the Brazilian hotel system search for new clients. More inside tourist would be interested in swapping international journeys for domestic tourism if there were better quality in the services and better offer of services. This paper aims to identify values that clients, managers, and employees towards growth and sustainability for small and medium business and describe how these values may interfere in the growth of these business sector. In April 2006, some questionnaires were applied in hotels and lodgers in the district of Penedo, which is located at the Mantiqueira Mountains and has a big tourism potential. As a result it was possible to state that honest and quality of services are the most relevant values perceived by the three groups of respondents.

Hacia un indicador de consumo de energía eléctrica más efectivo en hoteles del grupo Cubanacán de la provincia de Camagüey

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Davel Borges, et al.

2011-03-01

Full Text Available The consideration of real consumption indicators is an indispensable element for the correct evaluation of the energyefficiency of a company. Not all the current indicators that use the hotel facilities are appropriate for this purpose.The paper presents factors, such as the ambient temperature and the type of tourist segment (international ornational, that influence in electric power consumption, through a case study in the Caracol Hotel. The truthfulness ofthe results has been checked in the four hotels of the Cubanacan Company of Camagüey. The correlation studiesbetween the electric power consumption and the activity level (rooms occupied days keeping in mind the effect ofthese factors, they allow to end up outlining an indicator of more effective electric power consumption to evaluate theenergy efficiency in the hotel facilities. Finally we comment the effect of these factors in other consumption indicators

Croatian Hotel Industry Financial Features Within the Period of Privatization

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Jasmina Lončar

2004-11-01

Full Text Available The Croatian tourist sector has been stagnating during the period of transition. By analyzing the balance of Croatian hotels, the influence on the changes and courses of balance, the author points out the increasing seriousness of the situation in Croatian hotel industry measured in the relation of property, debts and owners’ capital. The connection between the financial structure, balance liabilities and the diversification of the instruments of property structure, defines the optimal financial adjustment of firms in tourism. In present-day Croatian hotel companies, uncertain profits make the company risky, not only in the aspect of debts but also considering the equity capital, which is then reflected in unsatisfactory business results. Similar researches are crucial ways towards a global knowledge about privatization in Croatian tourism today.

Tourists, Expatriates and International Retirees: An Empirical Evidence from Malaysia

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Tan Chuie-Hong

2014-01-01

Full Text Available Malaysia relies heavily on tourism industry to spur its economic growth. Parallel to the growth of tourists, Malaysia is also a popular destination for international retiree migration through the Malaysia My Second Home (MM2H programme and expatriates. Hence this study attempts to investigate the relationship between tourists, expatriates and MM2H participants. The pull factors of Malaysia as a destination of tourism, expatriates and international retirees are prevalent, and could be further supported through analysis of the relationship between the three variables. This study employs secondary data from 1998 to 2012. Several methods of analysis are used to analyse the data, such as Unit Root Test, Co-integration Test and Granger Causality Test. The findings show that there is a unidirectional relationship between expatriates and MM2H participants. Public and private sectors need to cooperate to attract more expatriates in order to create the pull of MM2H participants. Meanwhile, tourism development policy must be improved to retain Malaysia as a premier destination for foreigners to work, live and relax.

THE EFFECT OF SERVICE QUALITY IN INTERNATIONAL AIRPORT I GUSTI NGURAH RAI ON SATISFACTION, IMAGE, AND TOURISTS LOYALTY WHO VISITED BALI

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Saroha Manulang

2016-03-01

Full Text Available Airport are the first and the last contact point for tourists when they arrive at their holiday destination. Therefore, the airport facilities are a source of first impression that effect the quality expectations of the tourists on holiday activities. Bali as a world class tourism destination to develop and renovate the Ngurah Rai International Airport in order to improve quality of service in order to give higher satisfaction for tourists visiting Bali. Based on this study aims to determine (1 the effect of quality of service to tourists' satisfaction and the image of Bali tourism; (2 the effect of the image of tourism and the quality of service to the loyalty of tourists visiting Bali; (3 the effect of the satisfaction of tourists to the tourism image and loyalty of tourists visiting Bali; (4 the effect of indirect tourism image of the traveler loyalty through satisfaction of tourists; (5 service quality indirectly traveler loyalty through tourism image; and (6 to determine the rating opinion on the quality of service Bali's Ngurah Rai International Airport. Population of this research was all foreign tourists visiting Bali through Ngurah Rai Airport at the time of the research. The research samples included 348 respondents were chosen with nonprobability sampling. accidental sampling technique. Data collected through questionnaires, interviews and observations. The collected data were analyzed with SERVQUAL, Importance Performance Analysis (IPA, and Structural Equation Modelling (SEM for hypothesis testing. The results showed (1 the quality of service Bali's Ngurah Rai International Airport is a positive effect on tourist satisfaction and the image of Bali tourism; (2 the image of tourism and service quality Bali's Ngurah Rai International Airport is a positive effect on loyalty rating; (3 The traveler satisfaction positive effect on tourism image and loyalty of tourists visiting Bali; (4 Tourism image positive effect on loyalty through

Aggregation, Heterogeneous Autoregression and Volatility of Daily International Tourist Arrivals and Exchange Rates

OpenAIRE

Chia-Lin Chang; Michael McAleer

2010-01-01

textabstractTourism is a major source of service receipts for many countries, including Taiwan. The two leading tourism countries for Taiwan, comprising a high proportion of world tourist arrivals to Taiwan, are Japan and USA, which are sources of short and long haul tourism, respectively. As it is well known that a strong domestic currency can have adverse effects on international tourist arrivals, daily data from 1 January 1990 to 31 December 2008 are used to model the world price and US$ /...

ALASAN DAN HAMBATAN PENYAJIAN BUAH LOKAL DALAM OPERASIONAL HOTEL BERBINTANG DI SANUR

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I Gusti Agung Diah Adelianie

2015-09-01

Full Text Available Indonesian tourism development is strongly supported by awide range of sectors one of which being the agricultural asa supplier of local fruits which become tourist consumptionprocessed into foods and beverages that have high sales value.This article discusses the dominant type of local fruits served inoperations of five-star hotels in Sanur tourism area, the reasonfor the hotel to serve local fruits, and the obstacles experiencedin serving them. The study used mix marketing theory andthe theory of consumer decision-making attitude. The studywas conducted by purposive sampling method with the studysites of seven star hotels in Sanur. Data were collected throughobservation, interviews, and by distributing 80 questionnairesfilled out by the hotels. The study reveals that the dominantfruits served in hotel operations are fruits that did not dependon the season and are selected based on factors including ofquality, continuity, price, serving variation, and policy wherethe dominant factor of this study was that of quality. This studyconcludes that there is a need for the cooperation betweenfarmers, suppliers, hotels and the government in maximizingthe absorption of local fruits at five-star hotels in Sanur.

Environmental and self-sufficiency assessment of the energy metabolism of tourist hubs on Mediterranean Islands: The case of Menorca (Spain)

International Nuclear Information System (INIS)

Sanyé-Mengual, Esther; Romanos, Héctor; Molina, Catalina; Oliver, M. Antònia; Ruiz, Núria; Pérez, Marta; Carreras, David; Boada, Martí; Garcia-Orellana, Jordi; Duch, Jordi; Rieradevall, Joan

2014-01-01

Energy performance of island tourism has been analyzed in the literature. However, tourist services tend to concentrate in tourist hubs, especially where mass tourism predominates (e.g., Mediterranean), and the energy metabolism of these systems has not yet been assessed. The present paper models and estimates the energy metabolism of tourist hubs in the Menorca Island (Spain) by integrating social, geographical and environmental methods. Mobility (both external and internal) and consumption of lodging services were characterized through surveys to users (tourists) and business managers. An environmental assessment evaluated CO 2 emissions, and energy self-sufficiency potential was estimated via GIS data. The results indicate that, on average, a tourist consumes 4756 MJ with associated emissions of 277 kg of CO 2 per stay (20 days on average). Of all the energy flows, external mobility contributes the most to total emissions (77%). For every day spent in a tourist hub, a tourist consumes between 29 MJ and 93 MJ in lodging services, consumption that could be 100% satisfied by photovoltaic systems, and these systems would result in positive effects for the island. Sustainable tourism management might focus on promoting environmentally friendly transportation, energy efficient practices, and environmental communication through ecolabeling. - Highlights: • We modeled the entire energy metabolism of tourist hubs in islands. • Results showed that a tourist in Menorca consumes from 4000 to 6000 MJ per trip. • External mobility (trip to the island) accounts for 77% of the total CO 2 emissions. • Photovoltaic systems could provide enough power to achieve self-sufficiency. • Tourists at hotel hubs have higher energy consumption than other types of hubs

Internationalization and Hotel Performance

DEFF Research Database (Denmark)

Assaf, Albert G.; Josiassen, Alexander; Oh, Haemon

2016-01-01

Few industries are as inherently international as the hotel industry. This article sets out to investigate the impact of internationalization on performance in the hotel industry. Building on the theory of organizational learning the authors test several hypotheses regarding the shape of the inte......Few industries are as inherently international as the hotel industry. This article sets out to investigate the impact of internationalization on performance in the hotel industry. Building on the theory of organizational learning the authors test several hypotheses regarding the shape...... of the internationalization–performance relationship as well as the impact of four moderating variables. In line with the research aim and the underlying dynamism of organizational learning theory, these hypotheses are tested using a dynamic Bayesian model. The results indicate that internationalization has a U-shaped impact...

THE OWNERSHIP STRUCTURE AS A CORPORATE GOVERNANCE MECHANISM IN SERBIAN HOTELS

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Pero Petrovic

2010-06-01

Full Text Available This article analyses the development in Serbien tourism sector during the last decade. The article is focused on the ownership structure and company performance in the light of corporate governance theory and the actuel privatisation process. Previous research has proven that Serbien state is a poor and pasive owner,whereas private owners and amployees are more active and more interested in their company’s economic performance. This article shows that the transition to private ownership in the Serbian hotels sector has not been finished. Consequently, state-owned and investment funds remain important owners of Serbien hotels. The financial performance of hotel companies is below average in the economy and can be correlated with the current ownership structure. Since the current ownership structure has a negative impact on the hotel sector competitiveness, an ownership change is needed to boost the sector’s competitivensess and the competitivensess of Serbia as tourist destination.

The influence of TripAdvisor portal on hotel bussines in Serbia

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Čačić Krunoslav

2013-01-01

Full Text Available Numerous researches have shown the existence of influence of specialized Web 2.0 portals on hotel business. One of most famous portals of that kind is TripAdvisor. The goal of this work is to determine the degree and mode of representation of hotels in Serbia on TripAdvisor portal. The results of the conducted research show that in past years the number of hotels from Serbia represented on this portal has increased significantly. At the end of 2012 there have been registered 3.288 comments which evaluated the service quality of 165 hotels from Serbia. The average vote, on five-degree scale, calculated at the level of all represented hotels at the end of 2012 was 3,92. Considering that Belgrade represents the primarily business, administrative and touristic center of Serbia, on the Belgrade's hotels specimen there has been analyzed the connection between business performances of hotels expressed through indicator TREVPAR and their image on TripAdvisor expressed through average vote determined based on user's comments, as well as in relation with TripAdvisor Popularity Index (TPI. The results show the high degree of correlation between analyzed features on the specimen of Belgrade's hotels, in range of hotels of second (4* and third category (3*. Having in mind the results of conducted research it is obvious that the hotels managers from Serbia should adopt and implement the corresponding procedures of monitoring and adequate reactions on contents on TripAdvisor, considering their influence on behavior of modern consumer in hotels.

Green Hotel Management and Green Star Practice: A Case Study of Best Western President Istanbul Hotel

OpenAIRE

ATAY, Lütfi; DİLEK, S. Emre; YILDIRIM, H. Mehmet

2014-01-01

Defined as environmentally-sensitive marketing, green marketing is applied as a green hotel by accommodation establishments, and as a result of this application, hotels are entitled to be awarded a green star certificate. While those international hotel establishments which have become a brand are carrying out important activities with respect to the green hotel practice, it might be stated that hotels in Turkey are at the beginning level concerning sensitivity to the environment. In the stud...

«Sochi Goes International» – Required Actions to be Taken to Facilitate the Stay for International Tourists

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Eduard Besel

2012-09-01

Full Text Available As host city of many big international sport events, Sochi's publicity is increasing and people from all over the world will discover it as a new travel destination. To guarantee and enlarge the attractiveness and popularity of the city, some essential improvements, which would facilitate the stay for international tourists, are recommended.

Marketing of Accommodation services : Case-Hotel Azam Cameroon

OpenAIRE

Youkam, Germaine

2012-01-01

Cameroon is Africa in miniature with a lot of tourist attractions owing to its geological and cultural diversity. Natural features include beaches, deserts, mountains, rainforests, and savannas. Accommodation services have been a grand phenomenon within the tourism industry in Cameroon. The accommodation sector has developed tremendously within the past decades. The objective of this research work was to find about out the marketing of accommodation services in Cameroon with Hotel Azam as...

International Modal choice determinants in the Spanish Hotel Sector

OpenAIRE

Ana Ramón Rodríguez

2001-01-01

Hotel industry is a management intensive industry as well as a distinct real estate asset class. During the 80ís, a reduced number of hotel groups led the internationalization of the Spanish tourism industry. In the decade of the 90ís, the process of internationalization wraps to a growing and dynamic volume of hotel chains, acquiring an exponential growth. Spanish hotel firms have nearly one hundred thousand rooms outside their home nations in three hundred and forty six thousand properties ...

Indoor radon levels in selected hot spring hotels in Guangdong, China.

Science.gov (United States)

Song, Gang; Zhang, Boyou; Wang, Xinming; Gong, Jingping; Chan, Daniel; Bernett, John; Lee, S C

2005-03-01

Guangdong is one of the provinces that have most hot springs in China, and many hotels have been set up near hot springs, with spring water introduced into the bath inside each hotel room for hot spring bathing to attract tourists. In the present study, we measured radon in indoor and outdoor air, as well as in hot spring waters, in four hot spring hotels in Guangdong by using NR-667A (III) continuous radon detector. Radon concentrations ranged 53.4-292.5 Bq L(-1) in the hot spring water and 17.2-190.9 Bq m(-3) in outdoor air. Soil gas intrusion, indoor hot spring water use and inefficient ventilation all contributed to the elevated indoor radon levels in the hotel rooms. From the variation of radon levels in closed unoccupied hotel rooms, soil gas intrusion was found to be a very important source of indoor radon in hotel rooms with floors in contact with soils. When there was spring water bathing in the bathes, average radon levels were 10.9-813% higher in the hotel rooms and 13.8-489% higher in bathes compared to their corresponding average levels when there was no spring water use. Spring water use in the hotel rooms had radon transfer coefficients from 1.6x10(-4) to 5.0x10(-3). Radon in some hotel rooms maintained in concentrations much higher than guideline levels might thus have potential health risks to the hotel workers, and technical and management measures should be taken to lower their exposure of radon through inhalation.

Indoor radon levels in selected hot spring hotels in Guangdong, China

International Nuclear Information System (INIS)

Song Gang; Zhang Boyou; Wang Xinming; Gong Jingping; Chan, Daniel; Bernett, John; Lee, S.C.

2005-01-01

Guangdong is one of the provinces that have most hot springs in China, and many hotels have been set up near hot springs, with spring water introduced into the bath inside each hotel room for hot spring bathing to attract tourists. In the present study, we measured radon in indoor and outdoor air, as well as in hot spring waters, in four hot spring hotels in Guangdong by using NR-667A (III) continuous radon detector. Radon concentrations ranged 53.4-292.5 Bq L -1 in the hot spring water and 17.2-190.9 Bq m -3 in outdoor air. Soil gas intrusion, indoor hot spring water use and inefficient ventilation all contributed to the elevated indoor radon levels in the hotel rooms. From the variation of radon levels in closed unoccupied hotel rooms, soil gas intrusion was found to be a very important source of indoor radon in hotel rooms with floors in contact with soils. When there was spring water bathing in the bathes, average radon levels were 10.9-813% higher in the hotel rooms and 13.8-489% higher in bathes compared to their corresponding average levels when there was no spring water use. Spring water use in the hotel rooms had radon transfer coefficients from 1.6x10 -4 to 5.0x10 -3 . Radon in some hotel rooms maintained in concentrations much higher than guideline levels might thus have potential health risks to the hotel workers, and technical and management measures should be taken to lower their exposure of radon through inhalation

Enhancing Georgetown’s Heritage Boutique Hotel Marketing Strategies: The Case of 1881 Chong Tian Cultural Hotel, Malaysia

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Noor N Kader Ali

2015-09-01

Dynasty traditions at airports and hotels can be a real experience for the growing tourists from Japan, Australia, UK and Middle East.

Hotel Nikko Tianjin General Manager Interview

Institute of Scientific and Technical Information of China (English)

2007-01-01

Before the grand opening of Hotel Nikko Tianjin on April 11,Beijing Review conducted an interview with Mr.Hiroshi O’ishi,General Manager of the new hotel,in order to share the operational and management expertise of Nikko Hotels International with our readers.

A framework for stochastic simulation of distribution practices for hotel reservations

Energy Technology Data Exchange (ETDEWEB)

Halkos, George E.; Tsilika, Kyriaki D. [Laboratory of Operations Research, Department of Economics, University of Thessaly, Korai 43, 38 333, Volos (Greece)

2015-03-10

The focus of this study is primarily on the Greek hotel industry. The objective is to design and develop a framework for stochastic simulation of reservation requests, reservation arrivals, cancellations and hotel occupancy with a planning horizon of a tourist season. In Greek hospitality industry there have been two competing policies for reservation planning process up to 2003: reservations coming directly from customers and a reservations management relying on tour operator(s). Recently the Internet along with other emerging technologies has offered the potential to disrupt enduring distribution arrangements. The focus of the study is on the choice of distribution intermediaries. We present an empirical model for the hotel reservation planning process that makes use of a symbolic simulation, Monte Carlo method, as, requests for reservations, cancellations, and arrival rates are all sources of uncertainty. We consider as a case study the problem of determining the optimal booking strategy for a medium size hotel in Skiathos Island, Greece. Probability distributions and parameters estimation result from the historical data available and by following suggestions made in the relevant literature. The results of this study may assist hotel managers define distribution strategies for hotel rooms and evaluate the performance of the reservations management system.

A framework for stochastic simulation of distribution practices for hotel reservations

International Nuclear Information System (INIS)

Halkos, George E.; Tsilika, Kyriaki D.

2015-01-01

The focus of this study is primarily on the Greek hotel industry. The objective is to design and develop a framework for stochastic simulation of reservation requests, reservation arrivals, cancellations and hotel occupancy with a planning horizon of a tourist season. In Greek hospitality industry there have been two competing policies for reservation planning process up to 2003: reservations coming directly from customers and a reservations management relying on tour operator(s). Recently the Internet along with other emerging technologies has offered the potential to disrupt enduring distribution arrangements. The focus of the study is on the choice of distribution intermediaries. We present an empirical model for the hotel reservation planning process that makes use of a symbolic simulation, Monte Carlo method, as, requests for reservations, cancellations, and arrival rates are all sources of uncertainty. We consider as a case study the problem of determining the optimal booking strategy for a medium size hotel in Skiathos Island, Greece. Probability distributions and parameters estimation result from the historical data available and by following suggestions made in the relevant literature. The results of this study may assist hotel managers define distribution strategies for hotel rooms and evaluate the performance of the reservations management system

Human resource strategies and organizational performance in the hotel sector: the role of organizational capabilities

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Leilianne Michelle Trindade da Silva Barreto

2014-09-01

Full Text Available The general objective of this research was to establish relationships among the settings of human resource strategies, organizational capabilities and organizational performance in the hotel sector. A descriptive and relational study, with a quantitative approach, was developed in hotels of the principal tourist destinations of four states in the Northeast Region of Brazil. The relationships discovered confirm the super positioning proposed by Cameron and Quinn (2006 between the human resource strategies of the Competing Values Model and the organizational capabilities of Ulrich’s (1998 Multiple Roles Model. Complementary analyses present testimony that hotels that are able to develop the four organizational capabilities in a equilibrated form, manage to reach higher performance.

Indoor radon levels in selected hot spring hotels in Guangdong, China

Energy Technology Data Exchange (ETDEWEB)

Song Gang [Guangzhou Institute of Geochemistry, Chinese Academy of Science, Guangzhou 510640 (China); Zhang Boyou [Guangzhou Institute of Geochemistry, Chinese Academy of Science, Guangzhou 510640 (China); Wang Xinming [Guangzhou Institute of Geochemistry, Chinese Academy of Science, Guangzhou 510640 (China)]. E-mail: wangxm@gig.ac.cn; Gong Jingping [Guangzhou Institute of Geochemistry, Chinese Academy of Science, Guangzhou 510640 (China); Chan, Daniel [Department of Building Services Engineering, Hong Kong Polytechnic University, Hong Kong (China); Bernett, John [Department of Building Services Engineering, Hong Kong Polytechnic University, Hong Kong (China); Lee, S.C. [Department of Civil and Structural Engineering, Hong Kong Polytechnic University, Hong Kong (China)

2005-03-01

Guangdong is one of the provinces that have most hot springs in China, and many hotels have been set up near hot springs, with spring water introduced into the bath inside each hotel room for hot spring bathing to attract tourists. In the present study, we measured radon in indoor and outdoor air, as well as in hot spring waters, in four hot spring hotels in Guangdong by using NR-667A (III) continuous radon detector. Radon concentrations ranged 53.4-292.5 Bq L{sup -1} in the hot spring water and 17.2-190.9 Bq m{sup -3} in outdoor air. Soil gas intrusion, indoor hot spring water use and inefficient ventilation all contributed to the elevated indoor radon levels in the hotel rooms. From the variation of radon levels in closed unoccupied hotel rooms, soil gas intrusion was found to be a very important source of indoor radon in hotel rooms with floors in contact with soils. When there was spring water bathing in the bathes, average radon levels were 10.9-813% higher in the hotel rooms and 13.8-489% higher in bathes compared to their corresponding average levels when there was no spring water use. Spring water use in the hotel rooms had radon transfer coefficients from 1.6x10{sup -4} to 5.0x10{sup -3}. Radon in some hotel rooms maintained in concentrations much higher than guideline levels might thus have potential health risks to the hotel workers, and technical and management measures should be taken to lower their exposure of radon through inhalation.

The service industry strategy-A case study of tourism hotel in Taiwan

Science.gov (United States)

Lu, Chunwei; Huang, Jui-Chan; Wen, Hao-Ming; Hairui, Ji

2017-06-01

Regarding to raising living standard in Taiwan, service industry had stand more than 65% GDP and manufacturing is around 35% recently. The data from Council for Economic Planning and Development of Taiwan, in 2015, the service industry stand more than 73% of GDP, and the tourism industry has played one of the most important rules. In service industry, recently, the policy of Taiwan government encourages overseas tourists come to Taiwan for resort and it made many new tourism hotels built, and they also had to do the overall reform to satisfy their customers of global, especially respecting on Eastern Asia. In this study, experts and scholars in the fields of industry academia were interviewed. Survey were issued to the object companies and a comparative case study was conducted to analyze the influencing factors and extent to which differences on the competitive edge and strategies of Taiwan tourism hotels and those which benefit most or least from business operation current situation that conducted with governments' support and internal management. By primary data and literature reviews, this study hope that an effective reference for improving industrial competitiveness and models of competitiveness could be available for the governments and the companies.

Basin of the river Oskil as a tourist-recreational area

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Валентина Клименко

2017-09-01

Full Text Available At the current stage of Ukraine’s economic development tourism is a priority sector of our country’s economy. Due to the fact that Ukraine has set a high priority goal - to join the European Union, we should pay attention to the conditions of various areas and sectors of our economy, in particular, the quality of tourism services, whether the recreational sector meets European standards. Many economically developed countries make tourism the most important among other sectors to fill the budget and closely monitor the quality of tourist services. Due to the rapid development of the tourism industry in our country the question has arisen as to conformity of recreational facilities conditions with international standards and finding new places of recreation, including water tourism. The aim of the study is to highlight the Oskil River Basin (within Kharkiv region as a tourist and recreational area and the use of the study materials in the learning process. The article deals with problems of insufficiently studied use of the river Oskil basin both as a tourist, and a recreational area. The hydrographic characteristics of the reservoir have been studied to illustrate the conformity of water objects with the standards and requirements of tourist and recreational activities; methods and techniques of water resources assessment have been analyzed for recreation; the river Oskil (within Ukraine and Chervono-Oskil reservoir have been assessed on the possibility of tourist-recreational use. The ways to use the study materials in education have been determined. Recreational potential of the river and the reservoir should not be underestimated. Thus, analyzing resources of the Oskil river basin and Chervono-Oskil reservoir in terms of recreation, we can conclude that the water of the river is not equally suitable for recreational purposes. The river basin can be used as an object of beach-bathing leisure, tourist boating and rafting, sport rafting

The Impact of International Tourism on the Economic Development and the Image of an Individual Country

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Yevtushenko Viktoriia А.

2017-06-01

Full Text Available The aim of the paper is to study the dynamics of economic indicators of international tourism, the main problems, trends and prospects of the industry development in the world market and an individual country, the role of the country’s image and its impact of on the creation of a competitive tourist product. There considered the dynamics of statistical indicators of the international tourism structure, in particular the tourist flow, contribution to the world GDP and employment, and national economies. The analysis of the status of the tourist industry of Ukraine in the context of the main economic indicators and hotel infrastructure is conducted using the example of Kharkov region. The role of the image and its influence on the competitiveness of the national tourist product is revealed. On the basis of correlation analysis, forecast models for a number of indicators are created. The present trends in the development of the tourist industry of Ukraine are identified and recommendations on improving its competitiveness are given.

Practical application of wastewater reuse in tourist resorts.

Science.gov (United States)

Antakyali, D; Krampe, J; Steinmetz, H

2008-01-01

A medium-scale membrane bioreactor was tested in a large tourist resort on the south-western coast of Turkey with the treated wastewater subsequently being used for irrigational purposes. The wastewater treatment system was designed to eliminate carbonaceous and nitrogenous substances. Treatment efficiency was monitored by means of regular chemical and microbiological analyses. Information was collected on water use at different locations of the hotel. Specific values based on the number of guests were determined. Wastewater streams from kitchen, laundry and rooms were analysed to investigate the various contribution from these points. The social acceptance of the guests concerning the on-site wastewater treatment and reuse in the hotel was analysed using a questionnaire. The investigations indicated that the treated wastewater provides the required chemical and hygienic conditions to satisfy requirement for its reuse in irrigation. The acceptance by guests was encouraging for such applications. IWA Publishing 2008.

Photovoltaic systems with energy storage in isolated hotels from the grid

International Nuclear Information System (INIS)

Sánchez Yañez, Pablo

2017-01-01

Cuba is a country that within its main areas of the economy is tourism. Every year the hotel infrastructure is increasing especially in the Keys north of the country. These places demand large electrical loads to meet all the requirements needed by tourists energy. This energy in most of the keys comes from generators located in the same keys for the difficulty of delivering this energy from the National Energy Electro System. These generators generate noise and exhaust gases pollute the environment that makes them incompatible generation systems for areas that are sometimes biosphere reserves. The use of renewable energy sources to replace this technology seems a solution but in these places rarely the area or necessary to meet the demands of the tourist poles conditions. It is proposed the use of the facades and roofs of the buildings forming hotels with battery storage systems to meet the total demand or minimize the use of generators photovoltaic systems is proposed. To do this you should make a proper study that allows us to define the area available and its orientation to exploit more efficiently the energy that gives us the sun. (author)

A case study of heterogeneous fleet vehicle routing problem: Touristic distribution application in Alanya

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Kenan Karagül

2014-07-01

Full Text Available In this study, Fleet Size and Mix Vehicle Routing Problem is considered in order to optimize the distribution of the tourists who have traveled between the airport and the hotels in the shortest distance by using the minimum cost. The initial solution space for the related methods are formed as a combination of Savings algorithm, Sweep algorithm and random permutation alignment. Then, two well-known solution methods named as Standard Genetic Algorithms and random search algorithms are used for changing the initial solutions. Computational power of the machine and heuristic algorithms are used instead of human experience and human intuition in order to solve the distribution problem of tourists coming to hotels in Alanya region from Antalya airport. For this case study, daily data of tourist distributions performed by an agency operating in Alanya region are considered. These distributions are then modeled as Vehicle Routing Problem to calculate the solutions for various applications. From the comparisons with the decision of a human expert, it is seen that the proposed methods produce better solutions with respect to human experience and insight. Random search method produces a solution more favorable in terms of time. As a conclusion, it is seen that, owing to the distribution plans offered by the obtained solutions, the agencies may reduce the costs by achieving savings up to 35%.

ROLE OF COLOR TO SUPPORT THE ACHIEVEMENT OF RELAXATION IN BUSSINES HOTEL (CASE STUDIES OF BUSINESS HOTEL IN SEMARANG

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Adel Issa Elsosan

2015-12-01

Full Text Available Semarang sebagai pusat bisnis dan pariwisata di Jawa Tengah memberikan kesempatan bagi investor untuk berinvestasi di Semarang. Akhir-akhir ini bisnis perhotelan di Kota Semarang menunjukkan prospek cerah. Hal ini dapat dilihat dari meningkatnya jumlah wisatawan yang menginap di hotel. Salah satu alasannya adalah banyak kegiatan seperti pertemuan yang diselenggarakan oleh instansi pemerintah, baik lokal maupun nasional, yang diselenggarakan di kota Semarang. Berdasarkan hasil survei awal, sebagian besar hotel di Semarang masih minim fasilitas dan tidak berlaku pentingnya pelaksanaan warna bagi pengunjung. Studi tentang peran warna untuk mencapai relaksasi ini penting karena jika relaksasi mencapai sehingga manusia dapat membuat lebih konsentrasi dan merasa menyegarkan. Tujuan dari penelitian ini adalah: Studi tentang bagaimana warna mempengaruhi dalam penciptaan relaksasi di hotel bisnis di Semarang. Sampel penelitian diarahkan ke hotel menggunakan warna dingin dan hotel warna hangat di Semarang. Metode analisis yang digunakan adalah analisis deskriptif. Berdasarkan hasil dan analisis, kesimpulan dalam penelitian ini adalah: (1 Warna dalam menciptakan relaksasi sangat penting bagi responden dan kedua warna dingin dan warna hangat dapat membuat dan menciptakan relaksasi. (2 Hal-hal yang mempengaruhi pemilihan warna untuk meningkatkan bisnis hotel adalah tujuan untuk tinggal di hotel, pertimbangan ini untuk bekerja dan nilai pribadi seperti liburan, juga relaksasi. [Title: Role of Color to Support The Achievement of Relaxation in Bussines Hotel (Case Studies of Business Hotel in Semarang] Semarang as a business and tourism hub in Central Java provides an opportunity for investors to invest in Semarang. Lately the hospitality business in the city of Semarang show bright prospects. It can be seen from the increasing number of tourists who stay at the hotel. One reason is that many activities such as meetings held by government agencies, both local

[Industrial waste as indicator of population size: possible utilization in mountain resort tourist stations?].

Science.gov (United States)

Olive, F; Rey, S; Zmirou, D

1998-09-01

Epidemiological studies, conducted in touristic resorts, often face the difficulty of assessing the size of the referent population. Recently, some population size indicators, have been tested. Among them, the amount of municipal waste seems to be easy and readily accessible. The purpose of the study is to describe how this indicator can be used in touristic mountain resorts. Four touristic resorts were chosen in Isère departement (France): Alpe d'Huez, Deux Alpes, Chamrousse, plateau du Vercors. The evolution of municipal waste over several years was used to compute an individual output level for residents and for tourists. This waste indicator was compared with data on tourists reservations in hotels in the resorts. We found a good fit during touristic seasons in three resorts (Spearman test). For the last one (Chamrousse), the correlation rate was low. We think that the type of tourism is different in this resort with many non residents. This indicator is reliable but needs further validation by sample surveys across several sites and several types of lodging. We propose to estimate the size of the referent population, based on an individual output of 1 kg per person and per day for residents and 0.5 kg per person per day for tourists.

Internal environment, organizational form and their impact on financial performance of hotel chains

OpenAIRE

Huo, Yang Hwae

1994-01-01

The primary objective of this study was to investigate the relationship between internal environment, organizational form, and financial performance in hotel chains. Using a contingency framework, this study investigated the match between internal environmental factors--such as capital scarcity, monitoring cost, and asset specificity--and organizational form--such as company owned, franchised, or combination of both--in an attempt to distinguish between high and low performing ...

Analisa Pengaruh Komunikasi Internal, Intrinsic Rewards Dan Recognition Terhadap Employee Engagement Di Surabaya Suite Hotel

OpenAIRE

Lorensia, Ines Margaretha; Ngo, Diana Kartika; Widjaja, Debora

2015-01-01

Penelitian ini dilakukan untuk menganalisa pengaruh komunikasi internal, intrinsic rewards, dan recognition terhadap employee engagementdi SurabayaSuiteHotel. Employee engagement penting untuk meningkatkan kinerja karyawan demi keberhasilan organisasi. Komunikasi internal adalah proses pertukaran informasi dalam internal organisasi. Intrinsic rewards adalah kepuasan pribadi dari pekerjaan itu sendiri. Dan recognition adalah pengakuan yang diberikan atas kinerja karyawan. Teknik analisa yang d...

Macedonian tourist destinations with a built identity and image

OpenAIRE

Dimitrov, Nikola; Angelkova, Tanja

2013-01-01

In the last few years Republic of Macedonia is significantly investing in the tourism development. Main arguments for this are diverse natural and cultural heritage which testify for the increased visits of foreign and domestic tourists. Today, on the international tourist market Republic of Macedonia is becoming attractive tourist destination, with a built international tourist identity and image and in the area of lake, mountain, spa, rural, event, religious, and gastronomy tourism. Our ass...

Contract Management: Organisational and Legal Form of Hotel Networks

OpenAIRE

Burak Tatyana V.

2013-01-01

Hotel business has been the most dynamic and profitable segment of economy, which is characterised with a high degree of internationalisation of capital and international character, during the recent decades. We clearly observe development of national and international hotel networks at this stage. Management contract is one of the methods of development and creation of hotel networks. The article describes theoretical basis of introduction of the contract management into the hotel business, ...

Integration of art and culture to develop the hotel business in North-eastern Thailand

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Supaporn Sereerat

2015-08-01

Full Text Available This qualitative investigation had three research aims: 1 To study the history and background of the hotel industry in Isan; 2 To study the current situation and problems with using art in order to develop the tourism industry in Thailand; 3 To study the integration of art and culture to develop the hotel business in North-eastern Thailand. Nine hotels were selected from four provinces in North-eastern Thailand as the research population and the research sample was composed of 86 individuals. Tools used for data collection were survey, observation, interview, focus group discussion and workshop. Results show that hoteliers in North-eastern Thailand developed their businesses as a reaction to the economic crisis and failing trade. To attract more tourists to the region, hotel managers integrated traditional Thai art to their businesses, especially local Isan art. This investigation of nine hotels in Isan identified nine areas in which art has been integrated into hotel businesses. These are paintings, sculptures, architecture, literature, music and dance , the four Buddhist necessities of life (food, accommodation, clothing and medicine, beliefs, customs and ceremonies. By integrating elements of each of these categories into their hotels, business owners and managers have been able to generate extra trade.

Integration of art and culture to develop the hotel business in North-eastern Thailand

Directory of Open Access Journals (Sweden)

Supaporn Sereerat

2015-08-01

Full Text Available This qualitative investigation had three research aims: 1 To study the history and background of the hotel industry in Isan; 2 To study the current situation and problems with using art in order to develop the tourism industry in Thailand; 3 To study the integration of art and culture to develop the hotel business in North-eastern Thailand. Nine hotels were selected from four provinces in North-eastern Thailand as the research population and the research sample was composed of 86 individuals. Tools used for data collection were survey, observation, interview, focus group discussion and workshop. Results show that hoteliers in North-eastern Thailand developed their businesses as a reaction to the economic crisis and failing trade. To attract more tourists to the region, hotel managers integrated traditional Thai art to their businesses, especially local Isan art. This investigation of nine hotels in Isan identified nine areas in which art has been integrated into hotel businesses. These are paintings, sculptures, architecture, literature, music and dance , the four Buddhist necessities of life (food, accommodation, clothing and medicine, beliefs, customs and ceremonies. By integrating elements of each of these categories into their hotels, business owners and managers have been able to generate extra trade

Incidence of health crises in tourists visiting Jamaica, west indies, 1998 to 2000.

Science.gov (United States)

Thompson, Danielle T; Ashley, David V M; Dockery-Brown, Cheryl A; Binns, Alvin; Jolly, Curtis M; Jolly, Pauline E

2003-01-01

Tourism is important to the Jamaican economy accounting for approximately 25% of the gross domestic product. Health problems in tourists could have significant impact on the health of the local population, the scarce health service resources, and the tourist industry. This study was conducted to identify health problems most commonly occurring in tourists visiting Jamaica and examine how these problems are managed. Records of health problems occurring in tourists who visited principal tourist areas on the north coast from June 1998 to June 2002 were reviewed for the type of illness and how the problem was handled. The data were analyzed using Epi-Info software (Centers for Disease Control and Prevention, Atlanta, GA) and Statistical Analysis System software (SAS Institute, Cary, NC). Accidents were the most common health crises reported by tourists. Gastrointestinal, respiratory, and cardiovascular problems occurred less frequently. Those less than 40 years of age more frequently reported accidents or injury, gastrointestinal problems, and drug abuse, whereas respiratory and cardiovascular problems were more common among those above 40 years of age. Cardiovascular problems, drug abuse, and death were more common in men than in women. Hotel nurses handled most of the cases and were more likely to refer patients to private physicians or hospitals than to public hospitals (p Medical insurance covered the costs for 11% of tourists, and 75% paid out of pocket. The information provided by this study can be used to implement changes to reduce health problems in tourists and improve emergency health services in tourist areas.

PENGATURAN CITY HOTEL BERKARAKTER CHAIN HOTEL SEBAGAI SALAH SATU BENTUK USAHA JASA PARIWISATA DI INDONESIA (STUDI KASUS DI BALI

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Made Suksma Prijandhini Devi Salain

2015-12-01

Full Text Available Bali is one of the favorite tourism destinations in the world give benefits as well as loss for Indonesia and Bali particularly. As a tourism place, a lot of Hotels are established in Bali, especially the chain hotels, such as Aston, Ibis, Harris, Fave or Horrison Hotel. Existence of the chain hotels is causing unfair competition with the local hotels. They have different standards in competitive prices. Especially in Bali, there is no regulation that regulates the chain hotels. According to those conditions, it really need to conduct a normative research of the chain hotels regulations within international, national and  local Balinese instruments.

The role of practical training in educating future cadre in hotel industry and tourism

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Sekulić Dejan

2015-01-01

Full Text Available Tourism stimulates the work of a large number of small and medium companies, who provide increase of the number of employees. By following the trends, high education institutions try to provide expert cadre who will be future transmitters of trends in the field. In order to preserve and enhance the quality of education in this area it is necessary to take care of the quality of the program of practical training as the bridge between formal education and work in tourism. In that context, the aim of the research was to explore the role and importance of practical training in the education of students in hotel industry and tourism. The research included 134 respondents, divided in two groups depending upon whether they had any experience in practical training in hotels and tourist agencies. The result shows that there are no significant differences in the perception of the importance of practical training and the factors which influence the selection of the company in which students perform practical training. On the other hand, the results show that there are significant differences, related to the role of hotels and tourist agencies in their practical education and competencies they should master at the end of the training, between those students who had practical training and those who have not had it yet.

Hotels as a Property Asset Class: International and South African ...

African Journals Online (AJOL)

This article contributes to an understanding – presently undeveloped – of the production of hospitality spaces in South Africa, and in particular examines the country's growing hotel sector. The specific focus is upon the hotel as a form of property investment and the hotel sector as a specific property asset class. Against the ...

The Impact of the Hotel Industry on the Competitiveness of Tourism Destinations in Hungary

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Albert Tóth Attila

2016-12-01

Full Text Available This paper focuses on a complex question from the perspective of the hotel industry. It tries to draw attention to the importance of hotels, enhancing it on the basis of the tourism destination competitiveness models and introducing the role and place of the hotel industry in the most important models. The hotel industry research evaluates the most important tourism destinations of Hungary on the micro-regional level that justifies the importance and contribution of the hotels and accommodations to competitiveness and success of tourism destinations with exact results. As a result of the research, the micro-regional destinations can be ranged within three groups in Hungary. In the first group of the most developed and most competitive tourism destinations, the hotel industry plays a very important role. In these regions, the hotel industry has a significant effect not only on competitiveness of tourism but also on general development of the regions. In the second group, which can be still called tourism destination, tourism and the hotel industry both play a significant role, but only the competitiveness of tourism can be considered good, the effects of the tourism on general development of the region can be proved only to a lesser extent. In the third group, the effects of tourism and the hotel industry can only be experienced to a lesser extent. The majority of these regions are not considered to be attractive tourism destinations for tourists any more.

Implementation of total productive maintenance (TPM to increase overall equipment efficiency of an hotel industry

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Manjunatha B.

2018-01-01

Full Text Available Hotel industries are one of the fastest growing areas in India, which is attracting more number of jobs & tourists. This also results in direct impact on Indian economy. All Hotels comprises a higher element of total working cost and they are a good source of income. Hospitality is one of the most important components of hotel industry. To give a good hospitality in hotels to customers, we need to use different machines in different departments. For example if we take section of housekeeping it consists of different sub departments like Rooms & corridors, Toilets, Linen, Furniture and furnishings, Gardens, Public areas etc. In this connection a small implementation of TPM tool called focused improvement & planned maintenance, implemented in alternative usage of electrical systems (energy conservation. Result showed a very significant improvement in energy saving. By adopting Small changes show a significant improvement in the overall system. It also indicates the dire need of proper industrial tools in hotels. Total Productive Maintenance (TPM is one of the pioneering approaches which can be achieved in above said things [1][2].

HUMAN CAPITAL HETEROGENEITY AND ORGANIZATIONAL PERFORMANCE ANALYSIS: AN EMPIRICAL STUDY ABOUT INTERNATIONAL HOTEL CHAINS IN TURKEY

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Ali Halici

2012-01-01

Full Text Available Today, workforce diversity is not only a legal requirement for organizations, but it is also a must to survive in a highly competitive business environment. The prime motive for this study is to investigate the relationship between workforce diversity and perception of discrimination. The basic hypothesis of the study is that as the workforce diversity increases, the perception of discrimination decreases. In order to test the hypothesis, a survey is carried out international hotel chains in Istanbul. There are 19 international hotel chains in Turkey. In this study research is designed to understand human capital heterogeneity pattern of international chains of hotel industry and how this contribute organizational culture strategically that help to manage organizational performance much more efficiently with cross sectional data. Globalization of markets, changing demographics in the labor market, new business strategies requiring team work and the shift from a manufacturing to a service economy are the prime reasons for human capital heterogeneity (HCH. HCH improves the organizational capabilities in terms of flexibility, creativity, problem solving and competitive advantage. Especially in the service sector, in order to gain competitive advantage, organizations need a diverse workforce for both understanding the diverse needs of customers and answering to these needs in a prompt and proper way.

The Hotel as the Holiday/Stay destination: Trends and Innovations.

OpenAIRE

Hackett, Gereva; Melia, Detta

2012-01-01

This paper analyses trends in the international hotel industry and provides insights into the trends that are most likely to influence future business success. Trends, such as, design, social and lifestyle changes, the eco-hotel, the historically significant hotel, the sports hotel, the health spa, the quirky hotel, the boutique hotel and the fashionable hotel which are differentiating the traditional hotel product are discussed. This paper is based on primary and secondary research providing...

The Travel Behaviour of Chinese International Students in Higher Education in Norway

OpenAIRE

Lantai, Terry; Dospinescu, Cătălina

2016-01-01

Master's thesis in International hotel and tourism management Understanding tourist behaviour is one of the fundamental aspects of tourism industry and business operators. For tourism organisations, “such types of knowledge will provide tourism organisations with invaluable market intelligence which can be reflected in the organisation’s marketing strategy” (Cohen et al., 2014, p. 898). Within tourism consumer behaviour research, many segments remain largely under-researched (Cohen et al.,...

EXPATRIATE HOTEL MANAGERS' PERSPECTIVE ON CROSS-CULTURAL SKILLS

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Maria-Cristina IORGULESCU

2014-04-01

Full Text Available The globalization and expansion of multinationals has led to various studies on expatriation management, but literature regarding this issue in the hotel industry is still scarce, especially in Romania. Expatriates are critical to the success of this particular industry, as more and more hotel chains operate beyond their domestic domains and intend to enter inclusively in the Romanian market. The study presented in this article uses a qualitative research method intended to discover the perspective of practitioners on the most important management skills hotel expatriate managers should possess, the most effective cross-cultural training activities provided by parent hotel companies and other challenges faced in international assignments. The data collection method was an in-depth interview with expat hotel managers in Bucharest. The study suggests opportunities for international hotel chains to better prepare their expatriates, in order to integrate them more effectively in a new cultural environment.

Innovation activity in the hotel industry: evidence from Balearic Islands

OpenAIRE

Martínez Ros, Ester; Orfila Sintes, Francina; Crespí Cladera, Rafel

2005-01-01

The paper provides empirical evidence on technological activity in the Spanish service sector, in particular for the tourist accommodation in the Balearics. The study wants to fulfil the lack of analyses in the field of tourism. Commonly, the study of innovation activity has been carried out from a manufacture perspective, for that reason the paper discusses the precise definition of innovation in accommodation services. The data refer to a large representative sample of hotels in Balearic Is...

PROBLEM IDENTIFICATION OF FOREIGN TOURIST DISTRIBUTION IN INDONESIA

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Supriono

2017-07-01

Full Text Available Indonesia should be able to distribute evenly the visits of foreign tourists so that the visit is not merely focused on certain places. It is expected that all the tourism objects in Indonesia can attract and be visited by foreign tourists with the same quantity or number in every tourist destination. In the first year, this study aimed to identify the motivation of foreign tourists visiting Indonesia and identify the problems of distribution of foreign tourists in Indonesia. The study sites were in DKI Jakarta, Batam, and Bali. In the second year later, a distribution channel strategy will be developed in order to create competiveness of tourism. This study was conducted using qualitative research methods with descriptive analysis. The data were collected using in-depth interviews with tourism stakeholders (the Government, International Travelers, and Tourism Bureau/Travel Agencies. The research results show that the motivation of foreign tourists visiting Indonesia was related to business and purely on vacation. Additionally, the problems of foreign tourist distribution in Indonesia emerged because of some aspects, including limited entrance of foreign tourists to Indonesia, lack of connectivity between airports in Indonesia and international flights, lack of inter-regional cooperation between tourism actors, lack of infrastructure, and the ignorance of foreign tourists to all tourist destinations in Indonesia due to less effective and efficient promotion activities.

Information quality, homophily, and risk propensity: Consumer responses to online hotel reviews

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Sony Kusumasondjaja

2015-08-01

Full Text Available Searching through online review sites becomes an alternative for consumers to obtain product information. The efficiency and effectiveness in finding quality information on the online review sites contributes to the popularity of online review sites among consumers at the moment. There are some previous studies discussing consumer trust on hotels being reviewed on online review sites, but the roles of information quality, homophily, and consumer risk propensity as antecedents of trust and online purchase intention are still questionable. The purpose of this study is to investigate how information quality, homophily, and consumer risk propensity affect consumer trust on hotels being reviewed on online review sites and on intention to make a reservation. A survey involving 430 young travelers from 16 countries was conducted in popular tourist destination. Results confirm that information quality influences consumers’ trust on hotel being reviewed and intention to make reservation. Moreover, consumer online trust is also found to affect intention to make reservation.

Shaping Tourist LL: Language Display and the Sociolinguistic Background of an International Multilingual Readership

Science.gov (United States)

Bruyèl-Olmedo, Antonio; Juan-Garau, Maria

2015-01-01

Linguistic landscape studies increasingly focus on the variables that intertwine to generate the meaning of texts on display. International tourist resorts, largely multilingual, reveal how languages in signage combine and respond to the sociolinguistic profile of their readership. However, these settings have received scant attention in the…

Reduce Volume of Hotel Investments in Context with World Economic Crisis

OpenAIRE

Sztruten (Lefter) Gina Gilet

2010-01-01

Hospitality industry as part of travel and tourism industry recorded reductions in tourist flows, which entail dramatic reductions in the global crisis and the collapse of the optimal level of investment indicators. Based on the decrease of interest in new real estate investments to the decrease of the specific investment property for a hotel room, all indicators of investment, and not only, mutated evolutionary developments closely correlated with the overall downward contribution of global ...

A Study of the Renewal Cycle of Hotel Building Elements in Malaysia

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Zhen Wei

2014-01-01

Full Text Available Penang is the main tourism island which appeals an increasing number of travellers each year. Therefore, the hotels in Penang play a crucial role in the field of Penang tourism. However, recently some problems with the Penang hotels have been brought to light frequently by travellers including domestic and foreign tourists. The reason for this may be due to irregular maintenance as well as the fact that the renewal of the building elements may not have been duly carried out. In light of that, this research investigated the condition of the maintenance and renewal cycle of the building elements of the hotels in Penang. This study was conducted with a quantitative method, using a questionnaire to collect information regarding the condition of maintenance, evaluation of the condition of the building elements and the frequency of building elements renewal. The results revealed that each building element renewal cycle is differing according to the effects of maintenance and its lifespan. In terms of comparison with the renewals in Singapore hotels, there are shortcomings involved in the schedule of element renewals carried out in Penang.

International students as part-time tourists: A case study from Stavanger, Norway

OpenAIRE

Leparskas, Vaidas

2016-01-01

Master's thesis in International hotel and tourism management The reasons that motivate students to study abroad are important to the tourism industry. This study has a descriptive research design. To answer the main research question the study uses a quantitative methodology. The research question is: What is the main motivation for students to study abroad: to study or to travel? The identified study abroad motives reflect students’ needs for education, cross-cultural, novelty seeking, s...

Figuration of tourist personality and tourist travels

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Đorđević Saša

2013-01-01

Full Text Available Quality of tourist travel is a relative category, because its success depends on the subjective perception of the personality of tourists on a tourist trip. For this reason, any tourist trip can be treated from the perspective of different types of figurative forms of tourists' personality, which also determine different quality of tourist travel, which, in turn, makes them different. Thus, any tourist trip, unto itself, has its own uniqueness, taking on the forms and content created, for the most part, by the tourists themselves, along with all other tourism stakeholders involved in this process. These forms and contents are primarily conditioned by the spiritual profile of tourists' personality and their psychological and motivational preferences, which is symbolically represented in the figurative context of a chess game. In addition to this, identification of essential characteristics of different spiritual profiles of tourist's personality, must be a starting point for the programming of overall content and especially of animation and cultural content.

The Relationship Between Hotel Brand Personality And Customer Loyalty

OpenAIRE

Yasin, Bahar; Jamontaite, Kamile; Ahmedova, Saida; Akin, Mahmut Selami

2018-01-01

The purpose of this article is to explore the relationship between brand personality and customer loyalty in the five-star business hotel and propose an effective way for developing a remarkable hotel brand and improving its customer loyalty. The reason for choosing a particular hotel is that it is a member of a famous international hotel chain with a well-known brand name. According to the literature, business hotels usually have stronger brand names comparing to leisure hotels. Literature r...

THE TOURIST PERCEPTION OF THE HOSPITALITY INDUSTRY: ROMANIA VERSUS EUROPEAN UNION

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Pârjol Florentina

2010-07-01

Full Text Available Automatically when we talk about tourism, tourism industry and hospitality industry we refer to the term also increasingly mentioned. Through this work we describe the hotel, restaurant business and other travel related activity services, which since 2008 have been continuously developed and represent a source of benefit to the economy of any country. The paper aims to assess the perception of tourists based on a questionnaire about the quality of hospitality services in Romania compared to European Union countries.

Devolving HRM and HRD to Line managers: The Case of Hilton International's UK Hotels

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Maxwell, Gillian; Watson, Sandra

2004-01-01

This paper explores line manager responsibility for human resource management (HRM) and human resource development (HRD) in an international hotel organisation. The results identify a strong support system for line managers in relation to training and good relations with HR specialists. However, less evident is senior management support coupled…

Pelaksanaan Perjanjian Kerjasama dalam Pengelolaan Hotel antara Sofyan Hotel dengan Saka Hotel

OpenAIRE

NUGRAHA, AGUNG

2016-01-01

This is the underlying idea of of the research on the coorperation agreement in management between Sofyan Hotel and Saka Hotel with the problems as follows: how about the rights and responsibilities of all parties involved in the cooperaton agreement in management between Sofyan Hotel and Saka Hotel, and how about the settlemment of the legal dispute in the cooperation agreement in management between Sofyan Hotel and Saka Hotel. The research applied the descriptive method with judicial empir...

An econometric analysis of SARS and Avian flu on international tourist arrivals to Asia

NARCIS (Netherlands)

M.J. McAleer (Michael); B-W. Huang (Bing-Wen); H-I. Kuo (Hsiao-I); C-C. Chen (Chi-Chung); C-L. Chang (Chia-Lin)

2008-01-01

textabstractThis paper compares the impacts of SARS and human deaths arising from Avian Flu on international tourist arrivals to Asia. The effects of SARS and human deaths from Avian Flu will be compared directly according to human deaths. The nature of the short run and long run relationship is

Pathogenic Escherichia coli and food handlers in luxury hotels in Nairobi, Kenya.

Science.gov (United States)

Onyango, Abel O; Kenya, Eucharia U; Mbithi, John J N; Ng'ayo, Musa O

2009-11-01

The epidemiology and virulence properties of pathogenic Escherichia coli among food handlers in tourist destination hotels in Kenya are largely uncharacterized. This cross-sectional study among consenting 885 food handlers working in nine luxurious tourist hotels in Nairobi, Kenya determined the epidemiology, virulence properties, antibiotics susceptibility profiles and conjugation abilities of pathogenic Escherichia coli. Pathogenic Escherichia coli was detected among 39 (4.4%) subjects, including 1.8% enteroaggregative Escherichia coli (EAEC) harboring aggR genes, 1.2% enterotoxigenic Escherichia coli (ETEC) expressing both LT and STp toxins, 1.1% enteropathogenic Escherichia coli (EPEC) and 0.2% Shiga-like Escherichia coli (EHEC) both harboring eaeA and stx2 genes respectively. All the pathotypes had increased surface hydrophobicity. Using multivariate analyses, food handlers with loose stools were more likely to be infected with pathogenic Escherichia coli. Majority 53.8% of the pathotypes were resistant to tetracycline with 40.2% being multi-drug resistant. About 85.7% pathotypes trans-conjugated with Escherichia coli K12 F(-) NA(r) LA. The carriage of multi-drug resistant, toxin expressing pathogenic Escherichia coli by this population is of public health concern because exposure to low doses can result in infection. Screening food handlers and implementing public awareness programs is recommended as an intervention to control transmission of enteric pathogens.

FAKTOR FAKTOR YANG MEMPENGARUHI LAYANAN RESERVASI HOTEL DI PT. BALI MEGAH WISATA TOUR AND TRAVEL

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Si Gede Ngurah Bramantya Agustiano

2016-07-01

Full Text Available This study aims to determine the factors that influence hotel reservation service at Bali Megah Wisata Tour and Travel and a contributing factor dominant in hotel reservation service at Bali Megah Wisata Tour and Travel. The respondents in this study use purposive sampling technique in which the criteria are tourists who have made hotel reservation at Bali Megah Wisata Tour and Travel, with the total sample of 190 respondents. Questionnaires were used to collect data have been tested for validity and reliability. The data analysis which is used to answer the hypothesis of this study is factor analysis. The results of factor analysis showed that 5 factors affecting hotel reservation service at Bali Megah Wisata Tour and Travel are structur and ease of use factor with eigen value 6,492, reputation and security factor with eigen value 2,671, usefulness factor with eigen value 2,497, information content factor with eigen value 1,889 and responsiveness and personalization factor with eigen value 1,059. Structure and ease of use factor is a contributing factor dominant in hotel reservation service at Bali Megah Wisata Tour and Travel.

The irruption of AirBNB and its effects on hotels' profitability: An analysis of Barcelona's hotel sector

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Juan Aznar

2017-01-01

Full Text Available Purpose: The aim of this study is to analyze the existence of a relationship between the presence of nearby substitute products, mainly Airbnb flats or rooms, and the effect on the revenue and profitability of hotels. Design/methodology/approach: The empirical study is based on the analysis of financial information provided in the annual reports of a sample consisting of 43 hotels (11.78% of the population. As an explanatory variable for profitability, we have considered the presence of apartments listed in Airbnb that are no farther than one kilometer from each hotel. Considering that most of the variables used do not follow a normal distribution, the existence of a relationship between profitability and the explanatory variables has been tested using non-parametric tests, namely, the Spearman correlation coefficient and Kruskall-Wallis test. Findings: We found a positive correlation between presence of Airbnb apartments and return on equity. This fact can be explained by considering the presence of Airbnb apartments as a variable that measures the attractiveness of the location from a tourist’s point of view. Hotels located near the city center or main tourist areas of the city have a higher level of profitability. We also found no evidence of any relationship between profitability and star category; 4- and 3-star hotels have experienced, on average, a lower drop in revenues between 2008 and 2013 and they also obtained a higher average level of profitability in 2013 as compared to the upper segment of 5-star hotels. Research limitations/implications: This research has been conducted in the city of Barcelona. Future research using the same methodology should be applied to other cities with an important hospitality sector to reinforce our findings. The main implications of this research refer to the importance of location as a key strategic variable in hospitality, and to the change in the system customers use to evaluate the quality of a

Tourist Flows in Romania. Evolution and Perspectives

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Iulian Adrian SORCARU

2018-05-01

Full Text Available The research focuses on a detailed analysis of the tourist flows in Romania, both inbound and outbound, trying also to identify the major internal and external factors that have determined the specificity of their evolution over the last decade. The study uses the latest data provided by National Institute of Statistics in Romania regarding the number of Romanian and foreign tourists arriving in the main tourist regions of the country, the nationality of foreign tourists, as well as the number of Romanian tourists participating in foreign tourist activities organized by travel agencies, and their destination. The most important conclusion regards the favorable evolution of the arrivals of foreign tourists, which was generated by the unfavorable economic and political conjunctions of the states near Romania (Turkey, Greece in recent years and also by foreign tourism promotion, which have conducted the tourist flows to our country. In the near future the main actors in Romanian tourism will have to capitalize on this favorable evolution, which at present does not rely on an improvement in the Romanian tourist services

Strengthening economy through tourism sector by tourist arrival prediction

Science.gov (United States)

Supriatna, A.; Subartini, B.; Hertini, E.; Sukono; Rumaisha; Istiqamah, N.

2018-03-01

Tourism sector has a tendency to be proposed as a support for national economy to many countries with various of natural resources, such as Indonesia. The number of tourist is very related with the success rate of a tourist attraction, since it is also related with planning and strategy. Hence, it is important to predict the climate of tourism in Indonesia, especially the number of domestic or international tourist in the future. This study uses Seasonal Autoregressive Integrated Moving Average (SARIMA) time series method to predict the number of tourist arrival to tourism strategic areas in Nusa Tenggara Barat. The prediction was done using the international and domestic tourist arrival to Nusa Tenggara Barat data from January 2008 to June 2016. The established SARIMA method was (0,1,1)(0,0,2)12 with MAPE error of 15.76. The prediction for the next six time periods showed that the highest number of tourist arrival is during September 2016 with 330,516 tourist arrivals. Prediction of tourist arrival hopefully might be used as reference for local and national government to make policies to strengthen national economy for a long period of time

Gestão de Resíduos Sólidos em Meios de Hospedagem: Um Etudo de Caso do Projeto Lixo Mínimo do Hotel Bühler em Visconde de Mauá, RJ / Solid Waste Management in Hotels: A Case Study of the Project Minimum Solid Wastes in Bühler Hotel in Visconde de Maua, RJ

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Suellen Alice Lamas

2015-04-01

Full Text Available O presente artigo refere-se a um estudo de caso, a saber, o Projeto Lixo Mínimo do Hotel Bühler, em Visconde de Mauá, RJ. Trata-se de um projeto ambiental desenvolvido pelos administradores do citado hotel, para minimizar os efeitos negativos da atividade turística sobre o meio natural. Buscou-se, através desta pesquisa, analisar as etapas do referido projeto ambiental, verificando a viabilidade de aplicação do mesmo em outros empreendimentos hoteleiros. Os resultados demonstram que ações simples, organizadas e eficientes podem ser desenvolvidas pelos empreendimentos hoteleiros, em especial os similares ao Hotel Bühler, ou seja, situado em área natural e que atende a um número limitado de hóspedes.  Solid Waste Management in Hotels: A Case Study of the Project Minimum Solid Wastes in Bühler Hotel in Visconde de Maua, RJ - This article refers to a case study, known as the Lixo Mínimo Project of the Bühler Hotel in Visconde de Mauá,RJ, an environmental project developed by the administrators to minimize the negative effects of tourist activity on the natural environment. This paper seeks to analyze the stages of the project, verifying the viability of its application to other enterprises. The results show that simple actions, organized and efficient, can be developed by other hotels , especially by hotels similar to the Bühler hotel – situated in a natural area and serving a limited number of guests.

HOTEL INFORMATION

Institute of Scientific and Technical Information of China (English)

无

2010-01-01

The Holiday Inn Beijing Focus Square Holiday Inn Beijing Focus Square is the newest and tallest international mid-scale hotel at Wangjing’s famous business hub which is within walking distance of many multinational companies and surrounded by a variety of dining and shopping outlets.

Sharia-compliant hotels in Egypt: Concept and chanllenges

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Hesham Ezzat Saad

2014-06-01

Full Text Available This study was undertaken to provide greater clearness for the meaning of the ShariaCompliant Hotel (SCH and identify the challenges facing the development of this type of hotels in Egypt. To fulfill these objectives, Delphi technique, as a method of refining group opinions, was used. The study used two rounds e-mailed questionnaires. Findings indicated that the most important defining features of SCH were; no alcohol or pork allowed, gender segregation was significant and halal food products are significant. Other important defining features included; Quran and prayer mats in each room, no nightclubs, disco or bars, and signs indicating the direction of Mecca in every room. The main SCH challenges cited by the respondents were deprivation of the insertion in the international or local hotel classifications; competition with other non-Islamic hotels, and need for specific criteria appropriated to the international hotel classifications.

Energy efficiency opportunities in Hotels

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Dina Said

2017-03-01

Full Text Available According to the statistics in Egypt (2013, the number of hotels is 1193, about 407 of them have contracted power greater than 500 kW.Air conditioning, lighting, water heating and refrigeration represent the main activities demanding electrical energy in hotel business.The energy consumption per night spend changes a lot, depending on various factors; facilities provided, category of hotel, occupancy , geographical situation, weather conditions, nationality of clients, design and control of the installations.Energy benchmarking is an internal management tool designed to provide ongoing, reliable and verifiable tracking on the hotels performance. The most useful performance indicator (or Energy Efficiency Benchmarking of hotels are: Lighting Power Density (LPD in W (for lighting/m2, and energy intensity (kWh/m2/ y.There are multiple benefits for improving energy in hotel business; reduces the hotel's operating cost, reduces climate change risks and promotes green tourism.Energy efficiency opportunities are low-cost measures and cost- effective investments.   There are many energy saving opportunities for lighting in hotel's guest rooms as well as the more obvious savings in lobbies and exterior lighting areas. Behavior campaigns can yield substantial energy savings, both through the guests and housekeeper behavior. Encouraging housekeepers to use natural light during room cleaning is a simple first step to implement energy saving program.This paper presents the energy efficiency guidelines and energy benchmarking for hotels. Also a case study showing how the energy efficiency program implemented is presented. 

Capturing the Actual Perceived Image of International Urban Tourist During Visitation In Kuala Lumpur

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Syed Muhammad Rafy Syed Jaafar

2015-11-01

Full Text Available Destination image in Tourism Business District (TBD especially in designated urban area often fail to capture real tourism image due to the nature that it was pre-conceive and portray from the view of supply side (or authorities and marketer. In other word, inaccurate image have been promoted from the view of supply-side rather than from demand-side (tourist. From the view of demand side, it was known in the existing literature that most of the tourism image studies focusing on measuring tourist perceived image using the idea of ‘before and after’ visitation (pre-visit and post-visit. However, a question arise as to how these efforts really capturing the actual image while tourist experiencing the site (during visit. In this context, the advancement in internet and sharing media technology using phone application increase the possibility in capturing ‘real time’ image or actual perceived image during the visit. One of them is using Volunteer Employed Photographer (VEP technique. VEP give advantage in reducing cost of labor and equipment to collect the data since the respondent itself acting as a labor by using their own device to capture the image. The innovation and trend on smart phone for instance, allow tourist to capture high resolution photo and instantly shared. VEP in this case is a form of method in data collection that allow qualitative analysis in order to explore in depth the nature and formation of destination image. As Kuala Lumpur targeting to become a world class business city destination, an ideal destination image is critical and actual image will be able to portray correct positioning of the city tourism according to tourist perspective. This paper indicates preliminary findings of 116 international respondents on on-going survey in Kuala Lumpur business district or also known as golden triangle of Kuala Lumpur representing Bukit Bintang, Raja Chulan and Kuala Lumpur Convention Center (KLCC. The early findings suggest

Brand Loyalty Factors Affecting the Hotel Elections of Tourists investigation with Respect to the Demographic Variables

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Ahmet Tayfun

2015-12-01

Full Text Available The purpose of this research is to investigate the factors affecting hotel guests’s brand loyalty and these factors is to determine whether there is a difference or not according to the demographic variables. Within this purpose, a survey research was conducted on the guests staying in the five star hotels of Ankara, Turkey. The research was carried out in two stages, namely the pilot study and the main study. As a result of study, while the factors affecting brand loyalty differs based on the gender and the age of the participants (p0,05

[Evaluation of a Legionella outbreak emerged in a recently opening hotel].

Science.gov (United States)

Erdoğan, Haluk; Arslan, Hande

2013-04-01

Legionnaires' disease (LD) is a systemic infection caused by Legionella species especially colonized in the water systems. Hotels are common locations in which waterwork-associated sporadic or epidemic legionellosis can be detected. The aim of this study was to evaluate a small Legionella outbreak emerged in a recently opened 600-bed hotel in Alanya, a touristic county in Mediterranean part of Turkey. A 66 years old male patient who stayed in this hotel opened on May 15th, 2009, was admitted to our hospital on May 21st, 2009 with the complaints of high fever, headache and diarrhea lasting for three days. Since chest X-ray revealed non-homogenous density increase in left middle and inferior zone, the patient was diagnosed as atypical pneumoniae and LD was confirmed by positive urinary Legionella antigen test (Card test, BinaxNOW®Legionella Urinary Antigen Test; Alere Co, USA) result. Following the identification of the index case, the records of our hospital were reviewed and revealed another case being treated with the diagnosis of community acquired pneumonia who was also the guest of the same hotel. This patient was then diagnosed as LD by positive urinary antigen test. Since new cases were identified during the following days (May 22, 25 and 26) the Antalya County Health Department and hotel management were informed about a cluster of LD. In addition subsequent investigation for environmental surveillance and water sampling were conducted. The LD diagnosis and environmental inspections were performed according to the procedure described in the guideline from "Turkish Ministry of Health Travel-Associated Legionnaires' Disease Control Programme". Five definitive cases and one presumptive case of LD were identified during the outbreak period (May 20-26, 2009). All of the cases were successfully treated (intravenous ciprofloxacin or levofloxacin or clarithromycin), however one patient died due to sudden death during sleep after being discharged. Since sputum

The Study of Tourists' Behavior in Water Usage in Hotel Business: Case Study of Phuket Province, Thailand

OpenAIRE

A. Pensiri; K. Nantaporn; P. Parichut

2016-01-01

Tourism is very important to the economy of many countries due to the large contribution in the areas of employment and income generation. However, the rapid growth of tourism can also be considered as one of the major uses of water user, and therefore also have a significant and detrimental impact on the environment. Guest behavior in water usage can be used to manage water in hotels for sustainable water resources management. This research presents a study of hotel guest water usage behavio...

Tourists' perceptions and intention to revisit Norway

OpenAIRE

Lazar, Ana Florina; Komolikova-Blindheim, Galyna

2016-01-01

Purpose - The overall purpose of this study is to explore tourists' perceptions and their intention to revisit Norway. The aim is to find out what are the factors that drive the overall satisfaction, the willingness to recommend and the revisit intention of international tourists that spend their holiday in Norway. Design-Method-Approach - the Theory of Planned Behavior (Ajzen 1991), is used as a framework to investigate tourists' intention and behavior towards Norway as destination. The o...

Market segmentation and the changing budget hotel industry in urban South Africa

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Market segmentation and the changing budget hotel industry in urban South Africa

2013-01-01

Full Text Available Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country’s re-entry into the global tourism economy after its democratic transition. Historically, the South African hotel industry became dominated by one- and two-star budget accommodation as a result of the country’s liquor legislation. With the reconfiguration of the hotel industry after 1990 to target the growing international tourism market, the role of budget hotels changed. This analysis examines the diminished role of budget hotels in South Africa’s hotel economy, the shifting nature of the budget hotel and location patterns of budget hotels from 1990 to the present. It shows that post-1990 budget hotels are mainly concentrated in large cities and secondary centres of South Africa, and that in small towns the former liquor-focused budget hotel has been replaced by other forms of accommodation.

Tourist health as a new branch of public health.

Science.gov (United States)

Pasini, W

1989-01-01

Tourism has been steadily expanding in recent years and continues to do so, with the result that the health and social problems related to this new mass phenomenon are growing likewise. Urgent and serious attention to the various implications is now required on the part of relevant national and international bodies and of all sectors interested in the health and wellbeing of tourists, both in their place of origin and at their destination. Tourist health is a new branch of public health concerned with the protection and promotion of the health of tourists. The traditional role of medicine has always been to deal with the health aspects of the most important of life's activities, such as work and sport. The medical profession cannot therefore neglect a leisure-time pursuit such as tourism, in view of its wide-ranging health implications. The Italian Association for Tourist Medicine (IATM) and the Tourist Health Centre, with headquarters in Rimini, were founded in 1983 to assist in the creation of tourist health as a discipline and to promote its development. An international meeting on Prevention and control of infections in tourists in the Mediterranean area, organized in close collaboration with the World Health Organization (WHO) and the World Tourism Organization (WTO) was held in Rimini on 8-11 February 1988. The meeting recommended that the IATM act as focal point in the promotion of tourist health and tourist medicine, especially for countries in the Mediterranean area. In December 1988, the Tourist Health Centre, Rimini was designated as a WHO collaborating centre for tourist health and tourist medicine.(ABSTRACT TRUNCATED AT 250 WORDS)

Hotel Classification Systems: A Comparison of International Case Studies

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Roberta Minazzi,

2010-12-01

Full Text Available Over the last few decades we have witnessed an increasing interest of scholars andespecially operators in service quality in the lodging business. Firstly, it is important to observe thatthe diverseness of the hospitality industry also affects the classification of hotel quality. We canactually find many programmes, classifications and seals of quality promoted by public authoritiesand private companies that create confusion in the consumer perceptions of hotel quality. Moreover,new electronic distribution channels and their ratings are becoming a new way to gather informationabout a hotel and its quality. Secondly, a point that can cause complications is that different countriesand regions can choose differing approaches depending on the features of the classification (numberof levels, symbols used, etc. and the nature of the programme (public, private. Considering theseassumptions and the recent changes in the Italian hotel classification system, this paper aims toanalyse the situation in Italy, underlining both its positive and negative aspects and comparing it withother European and North American cases. Based on a review of literature and tourism laws as wellas personal interviews with public authorities and exponents of the private sectors, we were able toidentify critical issues and trends in hotel classification systems. The comparison of case studiesshows a heterogeneous situation. Points in common are the scale and the symbol used but, if weanalyse the requirements of each category, we discover very different circumstances, also sometimesin the same country. A future European classification system could be possible only after astandardization of minimum requirements and criteria at a national level. In this situation brands andonline consumers’ feedbacks become even more considered by the customers in the hospitalityindustry.

Pengaruh Kualitas Pelayanan, Dan Harga Terhadap Kepuasan Konsumen Study Pada Hotel Pandanaran Semarang

OpenAIRE

Widyarto, Dias; Hidayat, Wahyu; Dewi, Reni Shinta

2013-01-01

Development of service industries, especially the hospitality industry today is one business that began in great demand by investors in Indonesia. With the improving economic growth and make the hotel business is not only to meet the accommodation needs of tourists, but also used as a lobby, parties, weddings, seminars and accommodation both business and government activities. For any guests or customer service quality factor, and price become the benchmark in customer satisfaction. The exist...

Emergency Management for Disasters in Malaysian Hotel Industry

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AlBattat Ahmad Rasmi

2014-01-01

Full Text Available This paper aims to identify major emergencies that have the potential to place Malaysian hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian hotels. Face-to-face interview with managers from three, four and five star hotels from different backgrounds: local; regional; and International in Kuala Lumpur, Subang, and Putrajaya are undertaken. The result revealed that Malaysian hotels are exposed to a wide range of natural and man-made disasters. Malaysian hotels lack proactive emergency planning and a lot of constraints which impede successful emergency planning for disasters in the hotel industry in Malaysia, with emphasizing on the relevant authority’s role to demonstrate emergency management to hotels convincing them to adopt such practices, so they can be able to cope with emergencies effectively.

A study of workplace satisfaction among hotel employees

OpenAIRE

Skeie, Thomas

2011-01-01

Master's thesis in International hotel and tourism management This research paper is a descriptive case study of 10 hotel employees collected through in-depth interviews in Stavanger region. The study is focusing on hotel employee’s view of workplace satisfaction and what they think contributes to workplace satisfaction. The study indicates that organizational culture, fair treatment, stress, salary, communication, relationship between co-workers is factors among others which influence emp...

Análise dos canais de distribuição em hotel de pequeno porte Distribution channels analysis in small hotel Balneário Camboriú (SC

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Éverton Luís Pellizzaro de Lorenzi Cancellier

2011-10-01

Full Text Available A cidade de Balneário Camboriú desponta como uma grande destinação turística nacional visitada por milhares de turistas todos os anos e sua hotelaria destaca-se no cenário da economia da região. Para a captação da demanda, um dos desafios dos empreendimentos hoteleiros é equilibrar o uso de diferentes modalidades de canais de distribuição, que variam de diretos a indiretos. Utilizando a abordagem de estudo de caso, este trabalho teve como objetivo analisar o uso de canais de distribuição na hotelaria identificando as vantagens e desvantagens percebidas em cada modalidade. De caráter qualitativo e exploratório, os procedimentos de coleta de dados envolveram a realização de entrevistas semi-estruturadas com o principal dirigente do empreendimento. Os resultados mostram a utilização de canais de distribuição diretos e indiretos e a utilização da internet como ferramenta de marketing na comercialização dos serviços do hotel. Normal 0 21 false false false PT-BR X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Tabela normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The city of Balneário Camboriu has become a major national tourist destination visited by thousands of tourists every year and its hotel net stands out in the region's economy. This study aimed at showing how the local hotel network is

El único hotel asociado con summit hotels & resorts en Colombia - Hotel Bogotá Plaza

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Diana Carolina Rojas

2008-11-01

Full Text Available Es importante conocer acerca de la historia del Hotel Bogotá Plaza. Este es el primer hotel del norte de Bogotá. La misión del hotel es permanecer en el corazón de los huéspedes y visitantes, al satisfacer sus deseos con amor, calidez, amabilidad, seguridad y servicio de excelente calidad. Desde 1996 el Bogotá Plaza Hotel ha pertenecido a Summit Hotels & Resorts. Esta es una firma que proporciona al hotel un sistema de reservas por Internet, esta alianza ha generado que el hotel sea reconocido en muchos países del mundo. Summit además se ha establecido como una organización líder en ventas, mercadeo y reservas hoteleras del mundo. Es importante asociarse con compañías destacadas así como lo hizo el Hotel Bogotá Plaza.

Environmental management in the Mexican tourism sector. Effects of regulation on hotel performance

OpenAIRE

Vargas, Elva Esther; Zizumbo, Lilia; Viesca, Felipe Carlos; Serrano, Rocío del Carmen

2011-01-01

This article analyses the role of public institutions in environmental management, and the application of the National Environmental Audit Programme in the Mexican tourism sector. The research recognizes the role of the hoteliers in the development of tourist zones, and in the alteration of the natural environment. This is an exploratory study of the general perception of management of 28 hotels in the Cancún area regarding the environmental management of their businesses, the factors which l...

THE IMPLEMENTATION OF E-MARKETING IN THE HOTEL INDUSTRY: THE CASE OF ISTRIA COUNTY

OpenAIRE

Lončarić, Dina; Radetić, Nensi

2015-01-01

Information and communication technology (ICT) has penetrated many spheres of life and work. Recognizing the potential of this new technology, marketers have readily accepted ICT and turned the marketing concept into e-marketing. The purpose of this paper is to examine the level of implementation of e-marketing practice in the hotel industry. The paper is based on empirical research conducted in Istria County, the most developed tourist county in Croatia. The research was conducte...

An Analysis of the Tourist Competitiveness in Switzerland, the United States and Romania

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Georgiana Daniela BĂDICU

2016-12-01

Full Text Available Tourism is a social phenomenon specific of man, known even since times out of mind, and it has recorded a rapid growth lately. At present, tourist products are designed to be able to meet every need and desire of all the consumers from everywhere. The present paper, “An analysis of the tourist competitiveness in Switzerland, the United States and Romania”, is trying to highlight the similarities and the differences of tourist potential between the three countries under analysis: Switzerland, the United States of America and Romania, study the tourist competitiveness of the countries mentioned, and analyze a series of indicators pertaining to the three forms of tourist circulation: international inbound tourism, internal tourism and international outbound tourism.

An Investigation of Factors Motivating Student’s Study at The International Hotel Management Institute Switzerland

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Hengky Efendy

2010-05-01

Full Text Available Nowadays, in this era of globalisation the hospitality industry needs well educated employees. Therefore the hotel school has to provide human resources to fit any position in the hospitality industry. The author chose the International Hotel Management Institute (IMI-Switzerland for research too specifically investigates factors affecting students’ motivations to study. The author’s experience was that many students of hospitality are not very motivated to study hotel management. Students get bored while having lectures, are not motivated to go to the library to research, and yet to be educated is the main reasons that students come to IMI to study hospitality. The author has set several objectives in chapter two to ensure the flow of this research. The literature review will be covered in motivating of students study for hotel school education.Literature review which is critically analysed by the author was chosen by the author according the field of study. The sample chosen for this research was motivation students study from first, second, third and fourth year students in IMI- Switzerland Several motivation of this research was the reference book of this field study, and the length of time for making this dissertation. After the primary data were collected and analysed, it was discovered that most of all students in IMI-Switzerland is to have a better chance of getting a job after finishing the course. 

Impacto económico de los hoteles: aplicación en la ciudad de Sevilla

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Miryam González Limón

2010-04-01

Full Text Available nowadays there is a growing interest in quantifying the economic impact generated by some productive industries or economic activities on the national, regional or local economy. Hence, in this article, the economic benefits linked to the hotel trade in the city of Seville, like a fundamental part of the tourist industry, will be analyzed. The objective of this article is to quantify the economic relevance of the hotel trade in Seville. The meaning of economic impact in this context is the effect that an industry has on the production, the income and the employment in a specific area during a period of time. Two different elements can be differentiated when studying the economic impact: the quantitative and the qualitative aspects.

IS THERE ANY DIFFERENCE BETWEEN THE ATTITUDE OF ROMANIAN TOURISTS AS COMPARED TO THE FOREIGN ONES?

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Erika KULCSÁR

2010-01-01

Full Text Available This paper ranks within the field of marketing research, being primarily aimed at identifying differences between the attitude of Romanian tourists as compared to that of foreign tourists with respect to hotel room arrangement - in which they were housed during their staying – respectively the assessment of culinary preparations of the location (the restaurant where they most often served meals. This paper also presents those aspects they were satisfied with, they are not satisfied with and that the respondents would change or improve in the Centre Development Region. The quantitative marketing research took place in the Centre Development Region between 15.05.2009-17.10.2009. A total of 410 questionnaires have been included in this marketing research.

Market segmentation and the changing budget hotel industry in urban South Africa

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Market segmentation and the changing budget hotel industry in urban South Africa

2013-01-01

Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country’s re-entry into the global tourism ec...

The Role of Cross-Training in Reducing the Level of Labor Turn Over Applied Study on Some Hotels in Tripoli – Libya

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Atiya Thabet Abuharris

2014-11-01

Full Text Available Cross-Training is an effective training technology which results in employee motivation and problem-solving. A good cross-training plan can encourage employees to learn more about all sides of the business and is able to jump in to help anytime, anywhere when other departments need to be supported. The tourism industry is a labor-intensive service industry dependent for survival and competitive advantage on the availability of good quality personnel to deliver, operate and manage the tourist product. Cross-training is presented as a learning opportunity whose main purpose is to build employee motivation, reduce turnover and increase productivity for industries. The interaction between tourist and tourism industry personnel is an integral part of the total tourist experience. Generally speaking, hospitality industry has one of the highest levels of skill shortages and Libya is no exception. This paper focuses on skills relating to cross training in hotels industry. The paper considers the key arguments from Libya`s perspective in the context of hotels industry regarding cross training and its effect on labor turnover .Three hotels have been selected for the study by distributing and collecting questionnaire on 91 employees. The Statistical Package for the Social Sciences (SPSS was used to analyze the data. Both hypothesis of the study were tested. The first one indicated that there is a negative relationship between the level of per capita income and labor turnover and the other one tested if cross training has an effect on labor turnover rates. The effect of employee`s income on labor turnover has been tested, in order to find out if employees` income is the only factor effects labor turnover, or cross training is another factor which has its effect on labor turnover too. Labor turnover average in selected hotels illustrated. Justifications of labor turnover will be tested and solutions for reducing labor turn over will be presented.

Job insecurity and salary in the Spanish hotel sector: a regional analysis

OpenAIRE

García-Pozo, Alejandro; Lópe- Rubio, José; Sánchez-Ollero, José Luis

2014-01-01

The economic crisis in which the Spanish economy finds itself has had serious negative impact on wages and in the lack of job stability for Spanish workers. In this paper, using the data available from the sample of 2010 of the Spanish Wage Structure Survey (WSS), we estimate the return to human capital in the hotel sector for the main Spanish touristic regions. For this purpose has been estimated an expanded version of the Mincer (1974) wage equation which includes, in addition to variables ...

THE DEVELOPMENT OF TOURISTIC SERVICES THROUGH INDIVIDUAL AND ORGANIZATIONAL LEARNING. STUDY CASE: ROMANIA AND SPAIN

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Dan Popescu

2011-11-01

Full Text Available The present research aims to establish and to design the development strategies for services in small and medium-sized enterprises (SMEs that activate in the tourism field of activity (hotels and other accommodation establishments, restaurants, passenger transport, travel agencies, cultural tourism agencies. Organizational learning is focused on the learning process in the organization which has direct influence on the goods and services produced. Learning activities, carried out individually, are not easily transferred at the organizational level. Moreover, in order to better highlight the weaknesses and the strengths of touristic services management approaches and to define recommendations, our research theme is developed as comparative study: similarities and differences within SMEs touristic services and learning organization practices in Romania and other European Union’s country members (the example of Spain was considered.

Transforming the monastic heritage of Galicia into hotels

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Alberta Lorenzo Aspres

2017-09-01

Full Text Available The recovery of monuments by means of the allocation of new distinct uses to the original ones is an increasingly frequent practice in the management of architectural heritage. And the number of hotel establishments located in buildings of great historical and/or artistic value is ever growing. The origin of this activity goes back to the beginning of the 20th century with the birth of a consciousness about the importance heritage possessed for the flourishing tourist industry. The creation of a varied state network of accommodations originated a new kind of hotel that it would be installed in run-down buildings which, once restored would regain their utility, achieving to harmonise the protection of the Spanish monumental heritage with the impulse of tourism. This practice quickly spread throughout the whole country, and also throughout Galicia. This research is completing an important part of the study about the impact of tourism and the cultural management in the conservation of the historical-artistic heritage in Galicia: through the analysis of five religious monuments rehabilitated as hotels we’ll see how the abandonment of the real estate supposes the start of its unavoidable ruin, showing that the option of a new use presents itself as the best guarantee for its survival, understanding this act from the perspective of the capacity of the monument to be alive and to participate in the society of the moment.

Factors Affecting Tourist Expenditure Coming To Mugla Region

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Fehime Korkmaz Bingöl

2012-12-01

Full Text Available Increasing tourist expenditure is a means to increase tourism income, which is extremely important for local economies. The purpose of this study is to understand the expending pattern of tourists coming to Mugla Region and provide empirical background for the policies to increase per tourist expenditure. The survey conducted at Dalaman International Airport and the data has been analyzed using OLS method. Nationality, age, accommodation type, pension type, credit card usage, availability of shopping facilities, standard of night life and entertainment, quality of food and beverage, length of holiday and group size has been found as significant factors affecting tourist expenditure

Finding a million-star hotel an astro-tourist’s guide to dark sky places

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Mizon, Bob

2016-01-01

Finding a Million-Star Hotel explores the modern phenomenon of astro-tourism, the efforts by increasing numbers of people to find nearby and distant locations where they can see the real night sky so often hidden by light pollution. Astronomer Bob Mizon directs readers to dark sky sites in the United Kingdom, the United States, and a few further afield. This is more than just a hotel guide with links for accommodation at or near the locations. There are chapters on choosing telescopes and binoculars, on celestial objects astro-tourists can look for in the night sky, and an investigation into the causes of the skyglow that veils our view of the stars. Most of those who go seeking the stars are not professional astronomers. This book is aimed at those observers with limited knowledge of the night sky who are eager to explore and enjoy it. Even those contemplating setting up astro-themed hotels, campsites, or astronomy events can benefit from reading this book and from the advice included on how to equip such pl...

Lifestyle hotels: New paradigm of modern hotel industry

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Kosar Ljiljana

2014-01-01

Full Text Available The practice of modern hotel industry introduced to professional community the term 'lifestyle' hotel. The paper deals with the essential meaning of this term. This raises the question of the difference between the lifestyle and boutique hotels which are in practice often identified. The paper aims to resolve the basic dilemma - whether lifestyle hotel can be treated as a special type of hotel, or all types of hotels under certain conditions can fit into a group called 'lifestyle'. Closer defining of the term 'lifestyle' is a starting point for further discussion. This paper makes an attempt to overcome the uncritical use of the term 'lifestyle' in tourism and hospitality practice. Providing a clearer definition is necessary to establish standards for the typology of lifestyle hotels. These standards are primarily based on the criteria of market segmentation. Among them, psychographic criteria occupy a special place. To make lifestyle hotel more than a promotional slogan, it is necessary to confirm its market position. This means identifying specific target groups differentiated according to the main features of the lifestyle.

The Experience Economy in Thai Hotels and Resort Clusters: The Role of Authentic Food

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Thanan Apivantanaporn

2013-04-01

Full Text Available Although hotels and other tourist institutions in Thailand have been making some sporadic attempts to incorporate specifically Thai food and beverage (F&B elements into their overall product offering, this has rarely been attempted in a thoughtful and systematic manner. This is despite the importance of F&B in determining overall levels of customer satisfaction and the recent importance attached to incorporating ‘Thainess’ into the hotel and tourism industry nationwide. It is, therefore, rather surprising that little if any sustained effort has been made to define authenticity with respect to Thai food (bearing in mind also regional variations or to incorporate certificates of quality to establishments providing such authentic dishes. This paper draws on qualitative research and personal observation undertaken in a wide range of Thai hotels with a view to identifying emergent value-adding clusters in the domestic hospitality sector. It describes and categorizes the uses of Thai F&B currently and identifies shortcomings in industry vision, which leads to recommendations for both hotel and resort managers and also to those responsible for national level tourism development efforts. The paper also recognizes the problematic nature of the concepts of ‘authenticity’ in this context and attempts to reconcile differing conceptions.

Evaluation of the Environmental Health Conditions of Qom Hotels & Inns

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B. Farzinnia

2009-02-01

Full Text Available Background and ObjectivesTourism is one of the three major global industries with 4 percent annual economic growth. Qom with roughly 17 million tourists in 2005 was the second religious tourism center in Iran. This study was designed to determine the environmental health criteria of Qom hotels and inns in 2007.MethodsThis descriptive - cross sectional study was carried out based on a standard check list of substance of edible, drinkable, cosmetic and hygienic products law from ministry of health and medical sciences. The checklist included 73 questions which were completed by face to face interviews and sanitary inspections. After analyzing the results of each residential center, the questionnaires were classified into three categories: hygienic (over 80 score, sanitary (40-79 and unacceptable centers (less than 40. The data were presented and analyzed by descriptive and analytical statistical methods such as X 2 and Fisher exact test.ResultsThe percentages of hygienic, sanitary and unacceptable conditions of hotels and inns were 35.5, 54.8 and 9.7, respectively. There was a direct relationship between academic degree of residential managers and the validity of employees health card (P=0.042 ConclusionBased on this the research, the environmental status of Qom hotels and inns was in relatively desirable conditions. Residential places with unacceptable condition were almost located in the old region of the city (e.g. around the Holly Shrine. Due to the structural failures, architectural problems and tremendous cost for repairs, it’s better that their activities be stopped and banned by government. With regard to the high percentage of hotels with sanitary conditions, at least improvements in health conditions accompanied by training and supervision are recommended. Keywords: Environmental Health; Environment and Public Health; Hotel; Inn; Qom, Iran.

Tourist valorization of the municipality of Negotin

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Čučulović Rodoljub

2010-01-01

Full Text Available According to its physical-geographical and socio-economical characteristics, the municipality of Negotin belongs to the territories with favorable tourist potentials. In order to scientifically validate this fact, in this paper tourist valorization has been performed using quantitative-qualitative method, giving attractiveness ranking values, based on which conclusions have been made on the direction and forms of tourist potential. The results obtained from tourist valorization have shown that the hydrographic potential and fauna are rated as good (3, and have the highest general tourist value among natural resources. General values are graded as satisfactory (1.8 and the climate is graded as unsatisfactory (1.2. Valorization of anthropogenic characteristics gave the maximal general value (4 to cultural-historical objects including sacral objects - monasteries and churches and the Rajac pimnice. The Rajac pimnice have an especially high value, as they represent, for us, a unique value that can be considered in diverse ways and adjusted to tourist utilization. Based on the performed tourist valorization it can be noted that the general tourist value of the municipality of Negotin is of regional ranking, though anthropogenic potentials are of national ranking and part of them, as emphasized, are objects that are internationally important. The basic shortcoming is the low road quality leading to places of important tourist value, even though the road network is favorable, and there are also many weaknesses in the receptive tourist base. Improvement of these shortcomings would create a good image of the municipality of Negotin in continental tourism of the Republic of Serbia.

PROMOTING TOURISTIC BRAND ”BUCOVINA”

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Liliana HÎNCU

2015-04-01

Full Text Available The concept of tourism product appears as a part of the travel agencies and the tourist areas such as: Bucovina and Maramures, Danube Delta, Dobrogea etc. Tourist areas have become real brands along the sights of Romania. Associations promote tourism, tourist information centers and tourist promotion offices of Romania, together with ANAT should devise strategies to promote tourism brands representing Romania. Regarding tourism brand, it is a picture element, which identifies the products or services of a tourist zone. Customers are the ones who decide if that brand live up to their expectations or not. Travel Branding is a process of creating and maintaining a brand in the hospitality industry. Travel Branding refers to identifying and exploiting competitive advantages in our case about the strengths of your product or Bucovina tourist area. Bucovina ,,Neverland” promoting a full of beauty. I think it can awaken from the numbness Romanian tourism. Just as red Bordeaux promote France among others, as well as Voronet blue is a Romanian brand, internationally recognized, and I think that is the most important national tourism brand. After many this area is considered a wonderland of Romania, a pearl of the country that can make the most to promote the culture and traditions of this part of Europe, so-called Switzerland of Romania. It's an area where natural beauty is complemented by monasteries and hospitality of the people of the lands.

Classification of Customer Satisfaction Attributes: An Application of Online Hotel Review Analysis

OpenAIRE

Dong , Jian; Li , Hongxiu; Zhang , Xianfeng

2014-01-01

Part 3: Digital Business; International audience; With the wide penetration of Internet, online hotel reviews have become popular among travellers. Online hotel reviews also reflect customer satisfaction with hotel services. In this study we use online hotel reviews to classify the attributes of customer satisfaction with hotel services. The empirical data was collected via Daodao.com, the Chinese affiliated brand of online travel opinion website tripadvisor.com. Based on text mining and cont...

SWOT Analysis of the Family Hotel Industry in Beidaihe City%北戴河家庭旅馆业的 SWOT 分析及对策研究

Institute of Scientific and Technical Information of China (English)

刘洋; 刘纬纬; 白晟

2015-01-01

Family hotels industry in Beidaihe city is an indispensible force in solving the seasonal tourist problem in Qinhuang-dao ,which is not be ignored in the development of the tourist industry.With SWOT analysis, the paper analyzed the present situa-tion of the family hotel industry in Beidaihe city and proposed Brand Construction Strategy to improve the management ability and promote the healthy development of family hotel industry.%北戴河家庭旅馆业解决秦皇岛市旅游季节性矛盾突出的问题，满足了多层次旅游的需求，是旅游经济发展不可忽视的力量。通过SWOT法剖析北戴河家庭旅馆业经营现状，提出实施品牌建设战略、实行多种经营、加大扶持力度、提高管理能力等策略，促进家庭旅馆产业的健康发展。

Microplastics in tourist beaches of Huatulco Bay, Pacific coast of southern Mexico

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Retama, I.; Jonathan, M.P.; Shruti, V.C.; Velumani, S.; Sarkar, S.K.; Roy, Priyadarsi D.

2016-01-01

The presence and impacts of plastic marine debris (PMD) have been documented in the oceans worldwide, and they deserve special attention. This study is the first to report the presence of microplastics in tourist beaches located in Huatulco Bay, southern Mexico. A total of 70 beach sediment samples (for 2 distinct seasons) were collected from Huatulco Bay in April 2013 and December 2014. The samples were subsequently extracted by scanning electron microscopy (SEM) to identify the fibrous microplastics (diameter < 5 mm). The maximum number of fibrous materials was found in April 2013 and December 2014 in the Rincón Sabroso beach (48/30 g sediment) and the Cuatunalco beach (69/30 g sediment), respectively. Overall, a high amount of microplastics is present in the Conejos, Tangolunda, Santa Cruz, and San Agustin beaches. The microplastics are mainly derived from tourism-based activities and effluents discharged from the hotels and restaurants located along the beaches. - Highlights: • Microplastics were found in the coastal sediments, Pacific coast, Mexico. • Use of plastic materials by tourists and local municipal effluents • High density of microplastics reported based on density of tourist presence. • Risk to the food web structure and the health hazard for humans

Mite and pet allergen exposure in hotels in Uberlândia, Midwestern Brazil.

Science.gov (United States)

Simplício, E C; Silva, D A O; Braga, I A; Sopelete, M C; Sung, S J; Taketomi, E A

2007-08-01

Mite allergens are involved in airway sensitization and allergic diseases. We evaluated the exposure to house dust-mite (Der p 1 and Der f 1) and pet (Fel d 1 and Can f 1) allergens in hotels in Uberlândia, Midwestern Brazil. A total of 140 dust samples were collected from bedding (n = 98) and carpet (n = 42) of bedrooms in 20 hotels enrolled for this study. Geometric mean (GM) levels of Der f 1 (11.30 microg/g of dust; 95% CI: 8.34-15.30 microg/g) were significantly higher than Der p 1 (0.15 microg/g of dust; 95% CI: 0.13-0.18 microg/g) in bedding dust samples (P hotel classes. Der f 1 levels were significantly higher in bedding (11.30 microg/g of dust; 95% CI: 8.34-15.30 microg/g) than carpet (6.32 microg/g of dust; 95% CI: 4.31-9.26 microg/g) dust samples (P 10 microg/g of dust) were found in 58%, 76%, and 69% of dust samples from Simple, Economical, and Tourist/Superior hotels, respectively, while GM levels of Fel d 1 (0.11 microg/g of dust; 95% CI: 0.09-0.14 microg/g) and Can f 1 (0.30 microg/g of dust; 95% CI: 0.20-0.44 microg/g) were relatively low. These results indicate that Der f 1 is the predominant allergen in hotels in Uberlândia, especially in bedding dust samples, regardless of the hotel classes and could represent an important risk factor for exacerbation of allergic symptoms in previously mite-sensitized guests. Mites and pets are important sources of indoor allergens. Most people spend the greatest part of their time indoors. Hotels can constitute an important allergen reservoir of the indoor environment and could represent an important risk for exacerbation of allergic symptoms in previously sensitized guests. Thus, hotels should also be included for planning indoor allergen avoidance as part of a global management strategy, especially in patients with respiratory allergy.

PROCUREMENT IN THE SUPPLY CHAIN: AN ELEMENT OF HOTEL PRODUCT COMPETITIVENESS

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Edna Mrnjavac

2016-12-01

organization is essential for the application of the supply-chain principles, but it can also have the opposite effect. The principles of supply chain organization and management are present in all investigated hotels, but to varying degrees. While obtaining the lowest price is singled out as the primary goal of procurement, the need to take into account other elements, such as the quality of procurement, products and services, is also emphasized because this makes it possible to create a hotel product that guests will be satisfied with. Conclusion: The presence of supply-chain elements in hotel procurement correlates with the size of the hotel enterprise, but not with the type of hotel or its location (type of tourist destination. The organizational basis of stand-alone hotels is better suited for the development of supply chains. Their less-formal business organization and decentralized procurement provide a suitable environment for focusing on and effectively managing the business process to enhance product quality. In contrast, centralized procurement embedded in the more rigid organization of hotel enterprises contains a number of barriers that go against the supply chain concept. Partly for this reason, the primary goal of hotel enterprises is price, while quality is only a secondary goal. Networked supply-chain structures are present in both cases, and high on the list of procurement goals is the importance of building sound relationships with prominent suppliers. Also important is that procurement organized in this way focuses on the long term; the supplier market and procurement terms are analyzed periodically and, if necessary, changes are made regarding suppliers and supplier relationships.

HOTEL INFORMATION

Institute of Scientific and Technical Information of China (English)

无

2006-01-01

Tiantan Hotel Wang Ping has been named as assistant general manager of Tiantan Hotel. With a Master's degree, Wang has more than 20 years of experience in hotel management, having served as department manager, assistant general manager and vice general manager in various hospitality establishments. Wang published an article on hotel management and mar-

Potential of Kalemegdan complex as a tourist attraction of Belgrade

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Tatović Nevena

2014-01-01

Full Text Available As the site of tumultuous cultural and historic events, Belgrade is one of the most popular tourist destinations in the region visited by a growing number of both national and international tourists. Kalemegdan complex, which is, as a rule, an indispensable point of tourist visits, holds a special place among tourist attractions of the city. At the same time, there is a general opinion that Kalemegdan is also the most important element of the overall attraction potential for tourism development in Belgrade, which is otherwise relatively modest compared to other European capitals. In this paper, an attempt has been made to assess the tourist value of Kalemegdan by using the combined qualitative and quantitative method. In contrast to the usual surveys of international tourists whose views do not necessarily reflect the 'attractiveness' and even less the fair value of attraction, the authors have opted for expert opinion in several profiles relevant to the case study. Tourism experts, travel guides, landscape architects, architects and environmentalists assessed the value of Kalemegdan as a tourist attraction, expressed through several distinctive indicators. Average values for each set of indicators, obtained by combining these marks, have led to the conclusion that the Kalemegdan Park with Belgrade Fortress has a relatively high tourism value in the level of national importance. The research has also showed the need for additional activities aimed at improving presentation and interpretation of the Belgrade's famous tourist attractions.

Hotel Security Management : Case: Original Sokos Hotel Vaakuna Vaasa

OpenAIRE

Koskela, Jere

2016-01-01

This thesis studied hotel security management and examined one case hotel more closely on matters of security management. The case hotel in this research was Original Sokos Hotel Vaakuna Vaasa. The aim of the thesis was to find out how security aspects are managed and how they could be developed in the case hotel. This research was conducted to help the case hotel’s security supervisor to develop and improve security. The thesis consists of a theoretical framework and an empirical study. The ...

The Principles of Designing Hospital Hotel with the Approach of Health Tourism in Kish Island

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Anosh Sheikh Kazemha

2017-02-01

Full Text Available Medical tourism is known as one of the fastest growing sectors of the world tourism industry. Today, medical tourism has been highly considered by tourists to take advantage of the health benefits and physical and psychological effects of specific areas. Medical tourism as one of the tourism dimensions helps the economy of the country. Given the lucrative nature of the industry, many developing and even developed countries, focus their attention on the industry sector and plan for it. Hospital hotel is a combination of a hotel as a resort and a hospital as a place of healing and rejuvenation that in addition to the course of treatment provides accommodations after treatment as well. Hence, the present study examined the background of this type of application and its advantages and disadvantages and its feasibility in Kish Island to investigate the growth factors and potential of health tourism and ways to overcome obstacles to attract medical tourism. The findings show that the Island faces challenges in basic and health infrastructure, government’s efficient support, having a program for the development of medical tourism, having centers providing the health service with the international credit and promotion and integrated marketing. Proper planning, cheap prices of tourism services, medical education, creating websites of medical tourism and health tourism policy council are also the strategies mentioned in this study.

Strategic design assessment of a hotel company through qualitative and quantitative indicators

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Dinaidys Gómez-Selemeneva

2015-12-01

Full Text Available The strategic design process and subsequent evaluation of results and their feedback and control are key moments in the management of an organization. This is therefore a topic of great relevance today in all publications in this subject area, especially empirical studies that provide both quantitative and qualitative information on the performance of companies in dynamic sectors such as tourism. That is why this article focuses on assessing the effectiveness of different strategies: generic, growth and diversification of a hotel company in the Caribbean area through the financial performance indicators and other qualitative. Results presented correspond to 100% of the study population, all of which made possible the information needed to detect major deviations from the strategic approach and possible alternatives for improving the performance and future competitiveness of the different facilities hotel. So empirical research of a tourist destination in growth and consolidation, as well as also a generalizable methodology for diagnosis and strategic design of organizations is provided.

ENHANCEMENT OF NOISE LEVEL IN URBAN ENVIRONMENT DUE TOURIST ACTIVITIES: A CASE STUDY IN THE CITY OF CAMPOS DO JORDÃO

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Luiz Antonio Brito

2014-12-01

Full Text Available The excess of noise in large cities is a recurrent situation which creates irritability, loss of efficiency at work and loss of life quality, in such way that the silence and the tranquility of smaller cities end up being a touristic appeal. But, at the same time, the touristic activities have great potential of generating noise energy, which leads to a conflicting situation. The city of Campos de Jordão, nationally known for its cool climate, European architecture and sophisticated gastronomy, is popular among people who seek both tranquility and entertainment. The objective of this assignment is to evaluate the urban impact created by the increase of noise energy due to touristic activities in the city of Campos do Jordão. Thus, measurement of sound pressure levels were carried out on holidays and working days in 15 chosen spots. The results showed a considerable elevation of noise levels, even in areas away from touristic zones. This condition tends to move hotels and inns away from the touristic zone of the city, which demands investments in infrastructure, burdening the local government.

Consumer emotional response as a predictor of preferences: A case of hotel style design

OpenAIRE

Mukhamejanova, Zukhra; Korbo, Kristie L.

2015-01-01

Master's thesis in International hotel and tourism management As the hospitality industry grows, so does the number of consumers booking hotels online. These consumers choose hotels based on webpage information such as hotel pictures and other promotional media. Given the importance of visual stimuli displayed on hotel webpages, little research effort has been devoted to the guests’ emotional response to hotel design. The aim of this study is to measure consumer’s emotional responses an...

Changing hotel location patterns in Ekurhuleni, South Africa’s industrial workshop

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Jayne M. Rogerson

2014-07-01

Full Text Available The accommodation sector is of central importance to research on urban tourism. A number of studies seek to understand the location of hotels in urban areas. This article contributes to the limited scholarship on hotel location in African cities. Under investigation is hotel development in Ekurhuleni, one of South Africa’s newest metropolitan areas with a strong tradition of mining and industrial activities. This is a non-traditional tourism destination where until recently leisure tourism was not a component of the local economy. In terms of tourism development Ekurhuleni has expanded its share of business tourism as a result of its geographical location in South Africa’s economic heartland. Importantly, business tourism has been driven by the location in Ekurhuleni of OR Tambo Airport, South Africa’s major international gateway airport. Between 1990 and 2010 this investigation shows that the local hotel economy of Ekurhuleni has been transformed. One aspect of restructuring has been the collapse of the low quality liquor dominated hotel which was numerically the major accommodation type of the pre-1990 period. The booming business tourism economy caused new investments and hotel property developments in medium-size and high quality four and five star hotel establishments. Growth has clustered geographically in and around the international airport which is the key contemporary locational influence for hotel location in this investigation.

TOTAL QUALITY MANAGEMENT AND CONTEMPORARY HOTEL INDUSTRY

OpenAIRE

Ivica Batinić

2013-01-01

Strong competition in the market has caused the development of a new management approach known as Total Quality Management (TQM). Due to importance that quality plays in achieving competitive advantage, the hotel industry started to apply TQM. During the introduction of these systems, hotel companies may use different approaches to suit their own buseiness requirements. In doing so, 'TQM standards' can be used, or various international standards and models of business ...

The effect of the water tariff structures on the water consumption in Mallorcan hotels

Science.gov (United States)

Deyà-Tortella, Bartolomé; Garcia, Celso; Nilsson, William; Tirado, Dolores

2016-08-01

Tourism increases water demand, especially in coastal areas and on islands, and can also cause water shortages during the dry season and the degradation of the water supply. The aim of this study is to evaluate the impact of water price structures on hotel water consumption on the island of Mallorca (Spain). All tourist municipalities on the island use different pricing structures, such as flat or block rates, and different tariffs. This exogenous variation is used to evaluate the effect of prices on water consumption for a sample of 134 hotels. The discontinuity of the water tariff structure and the fixed rate, which depends on the number of hotel beds, generate endogeneity problems. We propose an econometric model, an instrumental variable quantile regression for within artificial blocks transformed data, to solve both problems. The coefficients corresponding to the price variables are not found to be significantly different from zero. The sign of the effect is negative, but the magnitude is negligible: a 1% increase in all prices would reduce consumption by an average of only 0.024%. This result is probably due to the small share of water costs with respect to the total hotel operational costs (around 4%). Our regression model concludes that the introduction of water-saving initiatives constitutes an effective way to reduce consumption.

European River Cruises On the Rise Among American Tourists

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Melinda Jászberényi, Ph.D.

2014-10-01

Full Text Available River cruising is one of the most attractive and rapidly developing areas of international tourism. Beyond the beautiful natural environment of the rivers, architectural attractions along the riverside enrich the experience, providing historical and cultural background that deepens tourists’ connections to the city. This article provides an overview of Danube river cruise tourism among American tourist experts. It also showcases Budapest, an increasingly important and internationally recognized port of the Danube and capital of Hungary, as a popular tourist destination.

Klasifikasi Atribut Hotel Penentu Kepuasan Di Midtown Hotel Surabaya

OpenAIRE

Prajogo, Liliany; Kusnin, Ronny; Kristanti, Monika

2017-01-01

Penelitian ini dilakukan untuk mengetahui klasifikasi atribut kepuasan di Midtown Hotel Surabaya, yaitu hotel chain domestik yang berkembang di Indonesia. Data penelitian diambil dari komentar TripAdvisor sebanyak 132 komentar. Dengan melakukan teknik content analysis, penulis mengelompokan komentar menjadi 16 atribut hotel penentu kepuasan yang dapat dikategorikan menjadi enam kategori, yaitu location, physical hotel setting, value, food, service, dan room. Teknik analisa kuantitatif yang di...

Development of European urban tourist systems

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Jerković Senta

2009-01-01

Full Text Available Relationship between urban development and tourism is a significant process in Europe today. Development of tourism has caused many organizational changes in urban environment. In the middle of the 20th century cultural and historical heritage in the cities was impetus of development of tourism in European cities. Nowadays, in many European cities tourism is recognized as a mean of further economic development. Strategy of polycentricity, outlined in European spatial development perspective is supporting that process, too. Many tourist centres and metropolitan tourist areas have been developed. In the period from 1996. to 2007. number of visitors in European cultural capitals was growing continuously by rate of 25,6%. In the same period, the number of international tourist arrivals increased by rate of only 7%.

Hotel Online Marketing: The Bugibba Hotel, Radisson Blu Resort Malta, St. Julian's, Preluna Hotel & SPA

OpenAIRE

Dinh Quynh, Mai

2013-01-01

The thesis covers the study of online marketing theory, a very popular trend of marketing nowadays, especially Search Engine Optimization (SEO) and Google Adwords Campaign in the analyses of the online marketing practices of three hotels from different areas and standards in Malta, namely The Bugibba Hotel, Preluna Hotel & SPA and Radisson Blu Resort Malta, St. Julian’s. From the analyses, the thesis aims at suggesting Preluna Hotel & SPA optimal online marketing practices and answering t...

International tourist preference of Lodok Rice Field natural elements, the cultural rice field from Manggarai - Indonesia

Science.gov (United States)

March Syahadat, Ray; Trie Putra, Priambudi; Nuraini; Nailufar, Balqis; Fatmala Makhmud, Desy

2017-10-01

Lodok Rice Field or usually known as spiderweb rice field is a system of land division. It cultural rice field only found on Manggarai, Province of East Nusa Tenggara, Indonesia. The landscape of Lodok Rice Field was aesthetic and it has big potential for tourism development. The aim of this study was to know the perception of natural elements of Lodok Rice Field landscape that could influence international tourist to visited Lodok Rice Field. If we know the elements that could influenced the international tourist, we could used the landscape image for tourism media promotion. The methods of this study used scenic beauty estimation (SBE) by 85 respondents from 34 countries and Kruskal Wallis H test. The countries grouped by five continents (Asia, America, Europe, Africa, and Oceania). The result showed that the Asian respondents liked the elements of sky, mountain, and the rice field. Then, the other respondent from another continent liked the elements of sunshine, mountain, and the rice field. Although the Asian had different perception about landscape elements of rice field’s good view, it’s not differ significantly by Kruskal Wallis H test.

Pro-environment behaviors of hospitality employees. The case of a certified hotel in Huatulco, Mexico

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Elva Esther Vargas-Martínez

2017-01-01

Full Text Available More and more companies are taking actions for the environment, among the most common is the adoption of environmental management systems or eco-labeling schemes, not only because they streamline resources and reduce costs, resulting in greater profitability, but because they improve public image with commit to society and nature. In the case of the tourist destination Huatulco, they have focused on the environmental dimension of sustainability activities, which has resulted in the hotel sector being immersed in dynamic certification. This research focused on the values, environmental awareness, organizational commitment and job satisfaction of workers as determinants of pro-environment behavior. From a survey of 178 workers of a hotel certified by EarthCheck and applying Multiple Regression Model, it was identified that values and environmental awareness have a significant effect on environmental behaviors.

The impact of hotel interiors on customer’s loyalty intentions

OpenAIRE

Khanau, Andrei

2015-01-01

Master's thesis in International hotel and tourism management Purpose – The purpose of this master thesis is to examine the role of hotel interiors which are perceived by five atmospheric elements of color, lighting, layout, style, and furnishings on customer’s loyalty intentions under the two types of service quality: high and low. Previous research indicates that atmospheric elements, which comprise the perception of physical environment of the hotel, impact on overall guest’s perception...

Hotel software-comprehensive hotel systems

OpenAIRE

Šilhová, Lenka

2010-01-01

This bachelor's thesis deals with the usage of computer systems in the hotel industry. First part is focused on history, development and integration of technology into this field. Second part is dedicated to concrete products of the company Micros-Fidelio, which is the leader of hotel software market in the Czech Republic.

Analyzing solid waste management practices for the hotel industry

OpenAIRE

S.T. Pham Phu; M.G. Hoang; T. Fujiwara

2018-01-01

The current study aims to analyze waste characteristics and management practices of the hotel industry in Hoi An, a tourism city in the center of Vietnam. Solid wastes from 120 hotels were sampled, the face-to-face interviews were conducted, and statistical methods were carried out to analyze the data. The results showed that the mean of waste generation rate of the hotels was 2.28 kg/guest/day and strongly correlated to internal influencing factors such as the capacity, the price of the room...

LAUNCH INTERNATIONAL CIRCUIT IN RURAL TOURISM DEVELOPMENT THROUGH A TOURIST VILLAGE POLOVRAGI GORJ

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Adelaida Cristina HONTUŞ

2012-01-01

Full Text Available Tourism in rural areas, complementary to other forms of tourism, contribute to its support, giving them the necessary conditions to transform tourism travel holiday circuit. This area of the county, village Polovragi can and should become a tourist area of residence, a holiday destination for spending the whole year, because it responds not only motivation and knowledge of cultural tourism, but also other modern requirements: that the party free time in nature, which in fact seen in other countries. Along with other places in the county, Polovragi keeps the traditions and craftsmanship of Gorj, tourists can visit the workshops of craftsmen here or participate in folk events such as Fair or Fair Nedeia Polovragi year (from July 20, attracting a large number of tourists in Oltenia. Therefore, the tourist offer of settlement may include a folk product.

Management Trainees in the Hotel Industry: What Do Managers Expect?

Science.gov (United States)

Baum, Tom

1991-01-01

Comparison of a survey of 118 United Kingdom hotel managers (53 percent response) with a similar study of 75 U.S. managers found key differences reflecting the impact of cultures on management expectations. Significant similarities support development of an internationally transferable core curriculum for hotel management. (SK)

Analyzing solid waste management practices for the hotel industry

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S.T. Pham Phu

2018-01-01

Full Text Available The current study aims to analyze waste characteristics and management practices of the hotel industry in Hoi An, a tourism city in the center of Vietnam. Solid wastes from 120 hotels were sampled, the face-to-face interviews were conducted, and statistical methods were carried out to analyze the data. The results showed that the mean of waste generation rate of the hotels was 2.28 kg/guest/day and strongly correlated to internal influencing factors such as the capacity, the price of the room, garden, and level of restaurant. The differences in waste generation rate of the hotels were proved to be statistically significant. The higher the scale of hotels, the higher the waste generation rate. Moreover, the waste composition of the hotels was identified by 58.5% for biodegradable waste, 25.8% for recyclables and 15.7% for others. The relative differences in the waste composition of the hotels by climate, the features of hotels, and the types of the guest were explained. Whereby, the higher size of the hotels, the higher percentage of biodegradable and less proportion of recyclable waste. Also, this study revealed that the implementation status of waste management practices of the hoteliers initially reaped quite positive achievements with 76% for sorting, 39% for recycling, 29% for reduction, and 0.8% for composting. The rate of waste management practices was proportional to the scale of the hotel. This study provided information on waste management practice of hotel industry and contributed to the overall assessment of municipal solid waste management practices of Hoi An city.

Strategi Komunikasi Dalam Sosialisasi Budaya Organisasi (Studi Deskriptif Mengenai Strategi Komunikasi Dalam Sosialisasi Budaya Organisasi Di Departemen Sales & Marketing Hotel Danau Toba International Medan)

OpenAIRE

Wulandari, Kiki

2015-01-01

This essay, entitled Communication Strategies in Socializing Organizational Culture at Sales & Marketing Departement in Hotel Danau Toba International. Organizational culture is essential for an organization including hospitality industry as hotels, because it is the habits that occur in organization that represent norms off behavior and followed by members of the organization. The purpose of this essay to know how and the process of communication strategies on socializing organization cultur...

Hotel smoking policies and their implementation: a survey of California hotel managers.

Science.gov (United States)

Zakarian, Joy M; Quintana, Penelope J E; Winston, Carl H; Matt, Georg E

2017-01-01

Most states in the U.S. permit hotels to allow smoking in some guest rooms, and only five (Indiana, Michigan, North Dakota, Vermont, and Wisconsin) require that all hotel and motel rooms be 100% smoke-free (State and local 100% smokefree hotel and motel guest room laws enacted as of July 3, 2017). Little is known, however, about how hotels' smoking policies have been implemented. This study examined hotels' smoking policies and their implementation. A telephone survey of a random sample of 383 California hotel managers was conducted. Overall, 60.6% of hotels reported that smoking was prohibited in all guest rooms, and 4.7% reported that smoking was prohibited everywhere on their property. While California law permitted smoking in up to 65% of guest rooms, only 6.9% of rooms were reported as smoking-permitted. Over 90% of hotels had smoking rooms scattered among nonsmoking rooms, and about half of the smoking hotels reported that guests requesting either smoking or nonsmoking rooms were sometimes assigned to the other room type. When guests smoked in nonsmoking rooms fees could be substantial, but were often uncollected. Hotel smoking policies and their implementation fall short of protecting nonsmoking guests and workers from exposure to secondhand and thirdhand smoke. Complete indoor smoking bans for all hotels are needed to close existing loopholes. Nonsmokers who wish to protect themselves from exposure to tobacco smoke should avoid hotels that permit smoking and instead stay in completely smoke-free hotels.

The environmental management in tourist lodgings; a challenge for the sustainability and competitiveness of the sector

International Nuclear Information System (INIS)

Fernandez, Guillermina; Guzman, Aldo

2004-01-01

The industry of the trips and tourism is one of the economic activities with greater growth in the last decades, and within this, the hotel and extra hotel sector, they have had an increase, in its activities and infrastructure. As opposed to this expansion it is necessary to consider environmental and social the impacts produced to avoid the lost one of competitiveness of the activity from the destruction of the natural and cultural tourist resources. The lodging sector must point a model of sustainable development and to reach it, is essential to implement systems of environmental management in the companies of the sector. On the other hand, besides the protection of the atmosphere, the incorporation of the environmental management in the lodging companies implies a change in the image of the same ones increasing therefore the possibilities of competitiveness and sustainability of the activity

A Strategy for Ensuring Enterprise Competitiveness in the Sphere of Hotel Services

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Zavidna Liudmyla D.

2018-03-01

Full Text Available The aim of the article is to study the process of forming a strategy to ensure competitiveness of an enterprise in the sphere of hotel services. The content of the concepts “competitiveness of an enterprise in the hotel industry”, “competitive advantage” and “competitive strategy” is defined. Factors influencing the level of competitiveness of enterprises in the hotel industry are grouped. Taking into account the analysis of the internal and external environment of hotel facilities, a matrix of SWOT analysis is built, and variants of corporate strategies for enterprises in the sphere of hotel services are proposed. Within the framework of the study, 21 hotel facilities from 10 regions of Ukraine (Vinnytsia, Volyn, Dnipropetrovsk, Zakarpattia, Lviv, Ternopil, Kharkiv, Kherson, Khmelnytsky, Chernihiv and Kiev are analyzed. From the positions of the system approach to enterprise competitiveness, a system of factors that influence the process of forming the strategy of enterprises in the sphere of hotel services is proposed. Taking into account the analysis of the internal and external environment of the hotels, potential threats and opportunities from the external environment are revealed, and the weak and strong sides of each of the hotel facilities are detailed, as well as the basic matrix of SWOT analysis is formed. Based on the results of the study, the following options for corporate strategies are proposed: the Maxi-Maxi strategy, the Mini-Maxi strategy, the Maxi-Mini strategy, and the Mini-Mini strategy. The correct choice of the strategy will ensure its full implementation, have a positive effect for the further development and retention of the leading positions of the hotel industry in the market.

Tourist Industry Recovers from World Economic Crisis

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Anca Gabriela Turtureanu

2012-02-01

Full Text Available Tourism has become an important economic engine onthe global point of view , but isextremely localized. Due to geographical distribution and nature of labor intensive activities intourism offers a wide range of employment opportunities for poor and vulnerable groups indeveloping countries, especially but not exclusively, in rural and remote areas. Tourism has sufferedalot during the global economic crisis, there was adecline of 4% of international tourist arrivals in2009, and revenues from international tourism fellby 6% by 2009. To a new report "Euro barometer"survey on the attitudes of Europeans towards tourism emphasized that the tourism industry has passedthe economic crisis confirmed by the indicators. Motivations of travel for 2011 have been totraditional tourist destinations (58%, while 28% wanted to discover new destinations.

The Ethics of Online Touristic Counselling: A Matter of Users Satisfaction

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Gabriel Cristian Sabou

2014-11-01

Full Text Available The large expansion of internet popularity affected, tough in different degrees, almost all sectors of life. Tourism makes no exception, the travel agencies being nowadays confronted with the necessity of keeping the pace with the new technology. Airline companies - and the transport companies in general, oriented by these changes, created online divisions specialized in direct sales towards the final consumer. Thus, many traditional travel agencies were determined to move their activities in the virtual space, partially or totally. Abundant online information communicated by tourism agencies or simple people sharing their experiences about tourism destinations all over the world made changes in consumer behaviour. Many reviews are objective, but in the same time many are written in order to denigrate the competition and others are written by special people hired especially for promoting some resorts or hotels on travel blogs. A great number of companies from various sectors of economy prefer this type of advertising because it is very efficient and involves less financial resources than other forms of promotion. In tourism sector as well, managers often hire specialized personnel, recognized and credible in online environment, for posting positive reviews and comments on different sites or blogs in order to create notoriety and a better image of the touristic services offered. Hence, in order to identify the way tourists perceive the influence of online counselling when deciding for a touristic package or a touristic destination, a quantitative research has been deployed for this purpose, its results being presented in the current paper. Thus, as the analysis shows, despite the large use of Internet when getting informed about a future trip, users are aware that reviews and advices posted online are not very objective.

Tourist criminality

OpenAIRE

Jakovlev, Zlatko; Koteski, Cane; Dimitrov, Nikola

2015-01-01

In this book expert processed chapters on the development of tourism, the conditions for the development of tourism, the definition of tourism, positive and negative effects of tourism, the necessity of defining tourism criminality and its component elements, narrower and wider tourist criminality , theories of crime, the structure of tourism crime, property crime in tourism, forest fires, sexual offenses, other tourist crimes stakeholders of tourism offenses, victims of tourist crime prevent...

Private actions in the construction of a tourist destination. Boutique accommodation in Purmamarca, province of Jujuy, Argentina

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Tania Porcaro

2014-09-01

Full Text Available Purmamarca, a small town located in Quebrada de Humahuaca (World Heritage, UNESCO, 2003, province of Jujuy, suffered a great transformation since the last years of the 20th century. This process is the result of touristic promotion within de province and private actions, both at regional and national scale, turning this town of about 500 inhabitants, into one of the main development poles of this activity. Even though Purmamarca still has a small stable population, its profile has completely changed, from low productivity peasant agriculture to a recreation and rest center for high level society from the largest cities in the country. This paper belongs to a series of studies published by its authors, who are interested in analysing material and cultural transformations of Purmamarca and Quebrada de Humahuaca, focusing on touristic processes. The objective of this article is to describe the development of new accommodation that influenced in the transformation of Purmamarca and to analyse their links to some of the new international tendencies in accommodation. In order to reach that goal, the characteristics and evolution of Purmamarca’s accommodation were studied, through the use of various sources, such as accommodation and tourism authorities websites, touristic brochures, information collected through local surveys and interviews, statistic information and bibliographic resources. The results of this research indicate that the growth in the amount of accommodation, since the beginning of 2000, is high for this small town. These accommodations are characterized by little capacity, personalized attention, exclusive services, and are directed to a select audience, many of them being identified as boutique hotels. These accommodations make their mark in Purmamarca and participate in the transformation processes of this town.

Domestic Hot Water Usage in Hotels; Tappvarmvattenanvaendning paa hotell

Energy Technology Data Exchange (ETDEWEB)

Petersson, Stefan; Werner, Sven [FVB Sverige AB, Vaesteraas (Sweden); Sandberg, Martin; Wahlstroem, Aasa [Swedish National Testing and Research Inst., Boraas (Sweden)

2004-06-01

Historically, design curves for domestic hot water, have been well sized and therefore also the components oversized. The Swedish district heating companies have noticed this and some companies replace large valves with customer-required valves, which give several advantages. There are several reasons why valves and heat exchangers can be customer-required and still the customers demand for hot water comfort can be fulfilled. The domestic hot water flow is composed, the taps are often short, large simultaneous taps are not very likely. Also, the dimensioning flows occur in the winter period, while the components are dimensioned for the summer case. The water pipes level off temporary temperature drops and the user seldom notices these because water with 55 deg C is not used in the tap. For residential buildings there are dimensioning recommendations on domestic hot water flow, but not for hotels. The purpose of this project has been to evaluate the domestic hot water use in relation to size and number of occupied beds. If the patterns of the chosen hotels coincide regarding to the sizes, dimensioning curves for domestic hot water use can be suggested. They can be used when hotels, or buildings with the same use pattern, are being built or restored. Measurements on 3 hotels with different sizes have been made. The hotels have 36, 52 and 158 rooms. The hotels are situated in the cities of Boraas and Kinna in Sweden. A short period of measurements from another hotel in the city of Gaevle (199 rooms) has also been included in this project. The measurements show that large hot water taps in hotels are rare and short. For the hotels, relative, cumulative relative frequencies and likely extreme values have been estimated. For residential buildings, The Swedish District Heating Association have recommendations for dimensioned domestic hot water flows. Formerly, these recommendations have been levelled so a cumulative relative frequency of 1 %, is reached, i.e. 99 % of all

Analisa Perbedaan Eco-friendly Attitude Dan Eco-friendly Intention Antara Turis Lokal Dan Turis Asing Terhadap Green

OpenAIRE

Jokom, Regina; Kristanti, Monika

2014-01-01

The increasing concern for environmental degradation caused many people to pay more attention to the green practice in the industry including hotel. Majority of hotel chains have adopted environmental programs and labeled as green hotel. This study examines the significant differences between local tourist and foreign tourist regarding ecofriendly attitude and eco-friendly intention toward green hotel. Questionnaires were distributed to 120 localtourists and 120 foreign tourists In Juanda...

Quality Service Standard of Food and Beverage Service Staff in Hotel

OpenAIRE

Thanasit Suksutdhi

2014-01-01

This survey research aims to study the standard of service quality of food and beverage service staffs in hotel business by studying the service standard of three sample hotels, Siam Kempinski Hotel Bangkok, Four Seasons Resort Chiang Mai, and Banyan Tree Phuket. In order to find the international service standard of food and beverage service, triangular research, i.e. quantitative, qualitative, and survey were employed. In this research, questionnaires and in-depth interview were used for ge...

TOTAL QUALITY MANAGEMENT AND CONTEMPORARY HOTEL INDUSTRY

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Ivica Batinić

2013-04-01

Full Text Available Strong competition in the market has caused the development of a new management approach known as Total Quality Management (TQM. Due to importance that quality plays in achieving competitive advantage, the hotel industry started to apply TQM. During the introduction of these systems, hotel companies may use different approaches to suit their own buseiness requirements. In doing so, 'TQM standards' can be used, or various international standards and models of business excellence Malcolm Balridge National Quality Award and European Quality Award.

Modelling tourist consumption to achieve economic growth and external balance: case of Croatia

OpenAIRE

Jelušić, Adriana

2017-01-01

Purpose – The purpose of this study is to develop a model able to explain international tourist expenditures (inflows) in Croatia, and domestic tourist expenditures (outflows) abroad. Design – The present study is based on the research of international tourism demand, aimed at describing the behavior of international expenditures concepts applied to the case of Croatia. Methodology –The proposed model is a multiple linear regression model. Findings – The modelling procedure with all ...

Hotel Crowdfunding Grows Up

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Joshua Bowman

2015-08-01

Full Text Available Hotel crowdfunding is gaining momentum. Many of the largest real estate crowdfunding sites (such as Realty Mogul, Fundriser, Real Crowd and Prodigy Networks frequently have hotel private placements mixed in with offerings for other types of real estate. In addition, a few crowdfunding sites that specifically focus on hotel crowdfunding have been created. The first hotel crowdfunding website dedicated solely to the hospitality industry was Hotel Innvestor, although others sites have recently been created such as iCrowdHotels and Equity Roots.

Word-Of-Mouth in Social Media. The Case of Polish Tourist Industry

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Deszczyński Bartosz

2017-12-01

Full Text Available The core objective of this paper is to determine the level of online dialogue in social media between the tourist industry leaders and their customers. This study applies sequential explanatory industry-representative comparison with statistical and qualitative analysis of online word-of-mouth communication. Its main finding is that even if online marketing is a hot topic, online channels seem to be neglected by the companies failing to provide real-time dialogue services. This results in the loss of customer attention and engagement and can be linked with overall corporate relationship management immaturity. In addition, the article offers vital insight into customer value creation chain of hotel and tour operators.

Hacia un indicador de consumo de energía eléctrica más efectivo en hoteles del grupo Cubanacán de la provincia de Camagüey; Toward an indicator of more effective electric power consumption in hotels of the Cubanacan company in Camagüey

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Davel Borges Vasconcellos

2011-05-01

Full Text Available La consideración de indicadores de consumo reales es un elemento indispensable para la correcta evaluación de la eficiencia energética de una empresa. No todos los indicadores actuales que utilizan las instalaciones hoteleras son adecuados para los fines propuestos. El trabajo expone los efectos que tienen en el consumo de energía eléctrica, factores como la temperatura ambiente de la época del año y el tipo de segmento turístico (internacional o nacional, a través de un estudio de caso en el Hotel Caracol. La veracidad de los resultados ha sido comprobada en los cuatro hoteles del Grupo Cubanacán de la provincia de Camagüey. Los estudios de correlación entre el consumo de energía eléctrica y el nivel de actividad (habitaciones días ocupadas teniendo en cuenta el efecto de estos factores, permiten llegar a plantear un indicador de consumo de energía eléctrica más efectivo para evaluar la eficiencia energética en las instalaciones hoteleras. Finalmente comentamos el efecto de estos factores en otros indicadores de consumo.  The consideration of real consumption indicators is an indispensable element for the correct evaluation of the energy efficiency of a company. Not all the current indicators that use the hotel facilities are appropriate for this purpose.The paper presents factors, such as the ambient temperature and the type of tourist segment (international or national, that influence in electric power consumption, through a case study in the Caracol Hotel. The truthfulness of the results has been checked in the four hotels of the Cubanacan Company of Camagüey. The correlation studies between the electric power consumption and the activity level (rooms occupied days keeping in mind the effect of these factors, they allow to end up outlining an indicator of more effective electric power consumption to evaluate the energy efficiency in the hotel facilities. Finally we comment the effect of these factors in other

Customer experiences and return patronage in airport hotels: Evidence from OR Tambo International Airport, South Africa

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Oswald Mhlanga

2018-05-01

Contribution/value-add: To the best of the researchers’ knowledge, this study is a first attempt to determine customer experiences and return patronage in hotels at or near airports in South Africa. The results could help airport hotels to gain a competitive advantage over other hotel categories.

EVALUATION OF COMPETITION CONDITIONS IN THE HOTEL SECTOR IN ISTANBUL

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Kazım Ozan ÖZER

2015-04-01

Full Text Available The various dimensions of the concept of the competitiveness in service sectors have drawn attention of many researchers. Discipline of business concerns firm, sector and the international dimensions of national level competition. This study focus on explaining the competitiveness of Istanbul Hotel Sector by considering the dynamics connected to the sectoral competitiveness of Tourism. For the analysis, different data collection techniques have been used. As for the secondary data, literature review has been done about Michael Porter’s Five Forces Model that is mostly prefered for this kind of researches. For the primary data, senior managers of hotels in Istanbul Hotel Sector were applied to the interviews and formal interviews. As a result of this study it’s seen that Istanbul Hotel Sector has profitability rates that attract new entrants and the competition conditions are available for new entrants to the Istanbul Hotel Sector.

A Quality Assessment of Tourist Information: the Case of Nautical Tourism at Shiretoko Peninsula

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Bart Neuts

2014-07-01

Full Text Available The success of tourism promotion in a destination partially depends on the extent to which it successfully links varied products catering to a heterogeneous group of visitors in a multi-client system. In contemporary destination marketing, communication between the service providers at the destination and the (prospective tourists has become increasingly important as a result of the rise in informal communication channels and social media. This paper focuses on the effect of using different information sources when booking a cruise tour in Shiretoko Peninsula (a natural World Heritage Site by employing a multi-group structural model. Our findings revealed that a mismatch between the expectation created by the visitors based on the information about the site and the satisfaction they experience when visiting the place can be a strong factor of dissatisfaction, with negative implications on the possible recommendations and loyalty. Additionally, it was possible to conclude that information available on the internet and via guidebooks seems to negatively affect satisfaction on certain elements and routes, while local information from tourist offices, hotels and local shops was found less problematic.

Tourists and Local Stakeholders Attitudes Towards Offer and Market Position of Tourist Destination Budva

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Marković Ana Tripković

2016-12-01

Full Text Available There are various definitions of tourist destination. All of them define tourist destination as an area with specific tourist facilities and attractions, (primary and secondary elements which tourists choose as their journey goal. Budva individually represents the largest tourist destination due to number of arrivals and overnight stays. During its life cycle Budva has gone through different phases as a tourist destination. This thesis implies that it is not enough to use only common quantitative indicator of visitor number to define proper the position of tourist destination and predict further development. This text is based on a comparative analysis of the attitudes of tourists and local stakeholders in the three field researches, conducted in the period between 2015 and 2016. The thesis comes to the conclusion that the actual growth is based on meeting the needs of existing markets and tourists. On the other side, aspect of desired market position disagrees with scores of tourist offer elements- which should be input for improvement and preparation for the next stage in the destination development.

Political Ideology and the Discursive Construction of the Multinational Hotel Industry

DEFF Research Database (Denmark)

Maclean, Mairi; Harvey, Charles; Suddaby, Roy

2018-01-01

How might political ideology help to shape an organizational field? We explore the discursive construction of the multinational hotel industry through analysis of one of its leading actors, Hilton International (HI), conceived by Conrad Hilton as a means of combatting communism by facilitating...... world peace through international trade and travel. While the politicized rhetoric employed at hotel openings reflected institutional diversity, it resonated in parallel with a strong anti-communist discourse. We show that through astute political sensemaking and sensegiving, macro-political discourse...

Hotel Marketing Strategy

OpenAIRE

Hykšová, Vendula

2010-01-01

The Master's Thesis is focused on the hotel marketing strategy issue. The theoretical section summarizes information about an issue of strategic situation analysis and it also involves marketing tools with focus on the hotel and spa industry. The goal of this paper is to design the situation analysis, evaluate the marketing tools used by the hotel and then summarize the results and include suggestions for the analyzed hotel. For the thesis were used literature sources as well as statistical y...

THE INFLUENCE OF TOURIST INFRASTRUCTURE ON THE TOURIST SATISFACTION IN OHRID

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Daliborka Blazeska

2018-06-01

Full Text Available The purpose of the paper is to stress the importance of permanent improvement of tourism infrastructure in advancing tourism satisfaction on destination. It is empirical research of influence of tourism infrastructure on destination on tourist satisfaction in Ohrid city in R of Macedonia. Tourism infrastructure is a range of devices and institutions constituting material and organizational basis for tourism development. It comprises four basic elements: accommodation facilities, gastronomy facilities, accompanying facilities and communication facilities. Policies are needed to improve infrastructure, promote the integration of tourist services, maintain visitor numbers and encourage guests to stay longer, visit additional locations and increase their spending. Ohrid city is famous tourist destination in Republic of Macedonia. Despite historical and cultural treasures located in Ohrid, it is most famous for the Ohrid Lake. Thе city has strong attractive factors – natural and cultural monuments that attract tourist. The subject of this paper is the tourism infrastructure in Ohrid city, the current status and perspectives in order to attract more foreign and domestic tourists. Ohrid city in cooperation with government of R. Macedonia should improve permanently tourism infrastructure in destination. This paper presents an action research conducted on a sample of 200 foreign visitors in Ohrid city period of 01 July till 01 august. 2017. Tourist infrastructure has huge influence of tourist satisfaction from destination. Local municipality of Ohrid city with join efforts with the government of Republic of Macedonia should permanently develop tourist infrastructure

HOTEL SERVICE, ASSUMPTION AND STARTER OF THE TOURISM DEVELOPMENT

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Daliborka Blazeska

2016-12-01

Full Text Available The tourism worldwide is continuously making high development ascent and the same is a result of the expansion in the hotel industry. About that is very remarkable the improvement of the working processes, i.e. the quality of the service, but also the construction of numerous new facilities, which together affects the competition on the international tourism market, where Republic of Macedonia also gives its national tourism product. This paper pays special attention to the hotel service and the staff which are its inevitable and irreplaceable factor, and on which depends the guest satisfaction. In this paper is emphasized the monitoring the satisfaction of the hotel guests with hotel service, in the hotel complexes. The results confirm that Republic of Macedonia is recognized on the tourism market for the great and unique hospitality of the population in general, but also of the tourism staff. But that doesn’t mean that in future shouldn’t be paid attention on even greater improvement of the services quality.

Spatial autocorrelation analysis of tourist arrivals using municipal data: A Serbian example

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Stankov Uglješa

2017-01-01

Full Text Available Spatial autocorrelation methodologies can be used to reveal patterns and temporal changes of different spatial variables, including tourism arrivals. The research adopts a GIS-based approach to spatially analyse tourist arrivals in Serbia, using Global Moran's I and Anselin's Local Moran's I statistics applied on the level of municipalities. To assess feasibility of this approach the article discusses spatial changes of tourist arrivals in order to identify potentially significant trends of interest for tourism development policy in Serbia. There is a significant spatial inequality in the distribution of tourism arrivals in Serbia that is not adequately addressed in tourism development plans. The results of global autocorrelation suggest the existence of low and decreasing spatial clustering for domestic tourist arrivals and high, relatively stable spatial clustering for international tourists. Local autocorrelation statistics revealed different of domestic and international tourism arrivals. In order to assess feasibility of this approach these results are discussed in their significance to tourism development policy in Serbia.

Corporate Diversification and Firm Performance: Evidence from Asian Hotel Industry

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Ooi Chai-Aun

2014-01-01

Full Text Available The unstable environment of hotel industry which is driven by the fluctuation of tourism demand has motivated this study to look into the best diversification strategy for firm performance betterment. 42 hotel firms are investigated across 4 Asian economies, from year 2001 to 2012. Our results suggest that unrelated industrial diversification is the only alternative to improve hotel firm performance. Unrelated international diversification instead has a significant negative effect towards firm performance. Our results further show that board of directors implies a significant link to the relationship between diversification and firm performance, only in a crisis period.

Through the lens of a space tourist

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Julia Tcharfas

2015-11-01

Full Text Available This essay attempts to contextualise the experience and documentation of the world’s first space tourist, a multi-millionaire American businessman Dennis Tito, who vacationed on the International Space Station in 2001. The essay brings together two parallel elements of this historical event: the political transformation of the Russian space programme which made the private flight possible and the cultural significance and impact of the event. The first space tourist is both a direct product of the newly commercialised space programme and a reflection of a new worldview, with new values and expectations.

Fairmont Hotels and Resorts : hospitality, tradition, environmental stewardship and energy savings go hand in hand

Energy Technology Data Exchange (ETDEWEB)

Pinault, K. [Fairmont Hotels and Resorts, Toronto, ON (Canada). Design and Construction

2003-06-01

Headquartered in Toronto, Ontario, Fairmont Hotels and Resorts Inc. operates 81 world-class luxury hotels and resorts in Canada, United States, Mexico, Bermuda, Barbados and the United Arab Emirates. In 1990, Fairmont Hotels launched a green program for all its Canadian hotels as part of its commitment to become a world leader in establishing environmental practices for the hotel industry. Fairmont's policies for energy efficiency, water conservation, purchasing and waste minimization have won international awards. The energy efficiency measures benefit both the company and society through savings in operating costs and reducing carbon dioxide emissions, thereby helping Canada meets its international obligation to reduce greenhouse gas emissions that contribute to climate change. Electricity makes up the greatest part of the hotel chain's huge energy bills, costing more than $29 million annually. The remainder of the energy bill consists of natural gas, propane, water, steam and kitchen fuel costs. Many of Fairmont's hotels are historic properties whose physical layout present greater challenges than retrofitting new construction. The retrofits so far have included improvements in lighting fixtures, laundry facilities, HVAC systems, parking garages and boiler rooms. Since 1998, energy retrofits at Fairmont hotels across Canada have resulted in substantial energy savings. 2 tabs., 4 figs.

A study of hotel website design performance and usability

OpenAIRE

Gugenishvili, Ilia

2015-01-01

Master's thesis in International hotel and tourism management Research has shown the importance of the Internet technology in travel planning and decision making processes. For many hotels, therefore, the corporate website has emerged as the main tool for inter-organizational and intra-organizational information exchange, as well as for sales and promotion activities. However, having a web presence is not enough for the organization to meet or exceed visitor’s expectations and convert the ...

Workplace Performance of Hotel and Restaurant Management Interns of West Visayas State University, Calinog Iloilo, Philippines

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Raymund B. Moreno, Ma. Nellie L. Mapa

2014-02-01

Full Text Available This study aimed to examine the workplace performance of Hotel and Restaurant Management practicum students of West Visayas State University – Calinog Campus as perceived by the interns’ themselves and the supervisors in different hospitality establishments in Iloilo City where students were deployed for on-the-job training in relation to industry-site internship / practicum program for academic year 2013-2014.The result of the study serves as the basis for designing a proposed education or training program in enhancing the workplace performance of Hotel and Restaurant Management Students. The study surveyed 35 practicum students and 23 supervisors in different hospitality establishments in Iloilo City using survey questionnaire based from Competency Standards for hospitality related courses of the Commission on Higher Education (CHED Memorandum Order No.30 series of 2006. Findings revealed that both supervisor and student respondents agreed on the satisfactory performance of the interns in terms of Higher Order Thinking Skills and very satisfactory rating on Personal Qualities . With regard to the Basic Skills (e.g., numerical computation, oral and written communications, the students rated themselves Very Satisfactory while supervisors gave a Satisfactory rating. The same Very Satisfactory performance rating was achieved on Professional Competencies by both respondents. Of the five common competencies, Interpersonal and Technological skills of the interns were rated very satisfactory by both respondents on Interpersonal Skills and on Technological Skills. Also the same satisfactory rating was given on Information skills by both the supervisor and interns. Whereas for the Resources Skills, the interns rated themselves Very Satisfactory rating while the supervisors rated them Satisfactory. It is recommended to continue the review and upgrade industry training in the curriculum and consistently redefine the curricular focus to meet the

Tourism in Tomorrow's World, 23‐24 February 2014, Renaissance City Center Hotel Doha, Qatar

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Jeroen Oskam

2015-03-01

Full Text Available Purpose – The conference was dedicated to global changes in tourism and to their specific impact in the Gulf Corporation Council (GCC region. The purpose of this paper is to summarize the discussions at the conference. Design/methodology/approach – Summary and highlights of the conference papers. Findings – This report summarizes the findings and recommendations discussed at the international “Tourism in Tomorrow's World” conference that took place in Doha, February 2014. The conference depicted global trends and developments to zoom in on specific opportunities for tourism development in the GCC area. In view of major events planned in the host country, event legacies were included as a special topic. Conference sessions were dedicated to investments in tourist attractions and hotels, the relation between education and industry and to cultural heritage and tourism. As a result of the conference strong opportunities for tourism development in Qatar and other GCC members were identified. Originality/value – This has been the first international conference on long-term tourism strategies in the GCC area. The underlying motivation was the growing awareness in the GCC area of the need for economic diversification and reduction of oil dependence. The conference coincided with the launch of the Qatar National Tourism Sector Strategy 2030.

C-corporation Hotels vs. Hotel-REITs: A Theoretical and Practical Comparison

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Tarik Dogru

2017-02-01

Full Text Available What are the main differences between C-corporation hotels, such as Marriott, Hilton, and Choice, and Hotel-REITs like Diamond Rock, Felcor, and Host? What are the potential growth opportunities in these hotel structures? The author answers these questions by comparing the two corporate structures.

INNOVATIONS AND TOURISTIC ACTIVITY EVOLUTION

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V. S. Novikov

2012-01-01

Full Text Available Fundamental and applied innovations impact activities in the tourist industry and evolution thereof. More and more sophisticated technologies and communication techniques are practically used to serve tourists. Basically, innovative tourist activity development concept represents innovation of values and in particular means that tourist’s impression is taken into account to higher extent and tourist product personification changes the products’ consumer value. Discussed in the article are tourist activity, tourist cluster, destination and glocalization development prospects.

Do the services for children offered in Helsinki hotels meet the preferences of family travellers?

OpenAIRE

Fernández, Amelia

2016-01-01

Meeting the needs of family travellers by catering to the children is a way for hotels to attract these profitable guests. The objective of this thesis is to analyse the services offered for children in four Helsinki hotels and evaluate whether they meet the needs and preferences of current domestic and international travellers. The preliminary hypothesis is that the hotels chosen to represent the hotel market in Helsinki offer similar services; that do not meet current traveller preferences....

Interdependance of innovativeness and category of a hotel: Case study of Serbian hotels sector

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Jovičić Ana

2016-01-01

Full Text Available The introduction of the innovation in business is critical factor of the quality of the accommodation offer and the success of the hotel. Studies have shown that there is a relationship between category and innovativeness of the hotel, where the higher categories hotels have been shown to be more innovative. The aim of this study is to explore the relationship between category and innovativeness of the hotel, as well as to determine the differences in terms of innovation and types of innovation, depending on the category of the hotel. The study included 57 hotels of the first, second and third category in Serbia. The survey was conducted on a sample of 512 employees. The results of correlation analysis showed there is no corelation between the category and innovativeness of the hotel. The results of ANOVA showed that the second category hotels are more innovative than hotels with three and five stars. Statistically significant differences between the first, second and third category were found in the case of process innovation, product and service innovation and management innovation.

ORGANIZATION OF BUSINESS IN HOTEL HOUSEKEEPING

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Ivica Batinić

2015-01-01

Full Text Available Hotel housekeeping department is represented in every organizational structure of the hotel, and its size and structure depends on the type and size of the hotel, basic offer and contents, category of the hotel, the level of usage and the duration of the hotel business. The primary role of hotel housekeeping is cleaning and maintenance of hotel units and rooms, and the selection of the head hotel housekeeper, who will successfully lead the housekeeping department is extremely important for a successful business, recognition and reputation of the hotel. In addition to higher or university education and language skills, the head housekeeper must have the management skills related to planning, organizing, leading and controlling, as well as general and professional knowledge of psychology of work and hygiene. The head hotel housekeeper, as a hotel manager, organizes, directs and controls the work of hotel housekeeping. It is responsible for the accuracy of the occupancy rate report, preparation of rooms and other hotel units, to achieve the highest level of quality of hotel services, training of employees, for the application of standards and for continuous application of business policy of the hotel

阿蘇観光ホテルと国際リゾート地開発

OpenAIRE

砂本,文彦

2000-01-01

The aim of this paper is to make clear states of Aso Kanko Hotel and its Development of tourist resort for foreign tourist. O-Aso Kankodo Co. Ltd. was established for development of the area of Aso in 1935. The resort programs they made mainly consisted of roads for drive and a hotel. The hotel called Aso Kanko Hotel was designed by Ryoma Kondo of Kumamoto Prefecture. However its Japanese-European design was indicated by Makoto Den who was the President of Board of Tourist Industry. There wer...

The perception of foreign tourists on the image of Serbia

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Armenski Tanja

2009-01-01

Full Text Available During the 90's, Serbia went through a difficult political and economic changes, which caused a radical decrease in the number of tourists, especially foreigners, as well as a negative perception of Serbia on the global tourist market. After 2000, with political and economic stabilization, Serbia enhanced opportunities for targeting tourists from European tourism market. Despite of its efforts, Serbia has been unable to consistently achieve its goals, which is reflected in the low income from tourism and a small share on the international tourism market. One of the consequences of this scenario might be attributed to Serbia's unfavorable image in the mind of world travelers. This study was conducted with the purpose of analyzing the relationship between destination image of Serbia, overall satisfaction of foreign visitors and their destination loyalty. The survey examines the image held by tourists who visited Serbia during 2007. The data is analyzed qualitatively. The research is applied to event, urban and cruising tourism, as the most attractive forms of tourist movements for foreign visitors.

STARTING POINT FOR BRANDING SLAVONIA AS A TOURIST DESTINATION

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Berislav Bolfek

2012-12-01

Full Text Available Branding in tourism is a process that selects a particular destination by its characteristics, thus creating destination identity. The greatest success in this process is achieved by emphasizing authenticity, where Slavonia has great potential. By creating international recognisability of the region, a brand attracts investments and a skilled labour force, thus indirectly having a positive effect on export growth. Values that should draw the attention of both domestic and foreign tourists, i.e. values that are sufficiently attractive to bring tourists, are embedded in the brand. These values should be realistically based. Although Slavonia is an underdeveloped region in terms of tourism, it has a realistic perspective to become a desirable tourist destination. The paper provides analysis of the results of the conducted primary research about the perception that tourists have about Slavonia as a tourist destination. One of the goals was to determine the key components and areas that would be used in the future as a foundation for the definition of a unique brand identity of Slavonia and creation of a desirable tourist environment in this area. Based on the conducted research, clear indicators reflect the opinion of tourists which makes Slavonia unique and attractive, being at the same time elements of its unique brand identity. The results showed that the possible strong driving force of tourism development in Slavonia may include products such as rural tourism, thematic events, special interests (cycling, hiking, fishing and hunting, religious tourism, health and nautical tourism. Another conclusion that was made during the research is that Slavonia should aim at the target population. Thus, segmentation results in several target groups such as tourists with special interests, tourists preferring cultural heritage and other traditional values, nature lovers, recreational athletes and athletes. The aim was to gather data that could be used in the

The physical environment and its relevance to customer satisfaction in boutique hotels; Hotel Haven, Helsinki

OpenAIRE

Jysmä, Ekaterina

2012-01-01

Object of this research is physical environment of the boutique hotel named Haven. As there is lack of the researches concerning physical environment role in the boutique hotels, this paper could be useful both for the studied hotel as well as for the other boutique hotels managers and owners. Moreover, it could be useful for the potential customers of Hotel Haven. Main topic of this research is the importance and relevance of the physical environment in Hotel Haven, mostly its impact o...

Beacon-based tourist information system to identify visiting trends of tourists

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Akihiro Yamaguchi

2017-11-01

Full Text Available In this study, we propose a system that provides tourist information and obtains trends of visiting tourists using beacons and cloud service. As part of our research, we are working on the promotion of local area tourism in cooperation with a local community. A low energy Bluetooth device is used as a beacon to transmit a universally unique identifier. In addition, beacons are placed at sightseeing spots and tourist facilities. Our proposed system comprises two application programs; one is a client-side application program that provides area-specific tourist information corresponding to the detected beacon. The other is a server-side application to record time and location information of the detected beacons. In this paper, we describe the scheme of our system, and present the results of experiments conducted using the prototype system in the local tourist area. In addition, we discuss an open platform for information collection services using beacons.

Tourist phenomenon in Geoagiu Spa region within the Central Metaliferi Mountains

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Dombay Ştefan

2010-01-01

Full Text Available The Central Metaliferi Mountains, situated in south-central side of the Apuseni Mountains, have a variety of natural and anthropic touristic potential, but, unfortunately, less known and not enough exploited. After conducting a survey in Geoagiu Spa we specifically recommend the following: increased number of one day tours, which are the main tourist destination in the region, many tours for visiting the major centers of cultural - historical monuments related to our past history, granting economic incentives for organizer of youth groups to attract the youth, diversification of tourist routes with thematic actions: curiosities of nature, environment, organizing sports events with different timetable covering all seasons and all series, attracting local and foreign investors by providing tax incentives and financial programs introducing touristic resort in the international circuit. .

New management practice in the hotel business – The case of the hotel Excelsior

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Ivona Vrdoljak

2004-01-01

Full Text Available The paper analyses the new management practice in the hotel industry. Over recent years, the environment for hotel management in Croatia has changed radically. Difficult business conditions require the transformation of management in the hotel industry. From the old-style business model, in which hotel managers were focused inwards on the hotel and its operation, a new paradigm encompassing a more externally oriented focus is now required. The current transformation of socially-owned hotels into capital-based and market-oriented business enterprises will accelerate the general process of privatisation and promote incentive management strategies. The article gives the research results of the new management practice in the case of the hotel "Excelsior" in Dubrovnik. It is one of the most successful hotels on the Croatian coast, which practises modern management. The research referred to management level, sex, age and educational structure of managers, their continuing education, knowledge, skills and characteristics of management, main functions of management, delegation of authorities and responsibilities, management system, decision-making, styles of leading and governing of managers by their time. The received results have been compared with the earlier management approach of the above-mentioned hotel. The objective of the paper is to point out the importance of the new management practice and its contribution to the successful hotel business.

Estimation of Economic Efficiency of Regional Touristic Complex

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Kurchenkov Vladimir Viktorovich

2015-09-01

Full Text Available The article describes the features of the development of the regional touristic complex in modern conditions and determines the direction of realizing the potential of the regional market of tourist services. The authors reveal the multiplicative interrelation for analyzing the interaction of the primary and secondary sectors of the regional market of tourist services. The key indicators of efficiency are outlined, the extent of their relevance for assessing the potential of international tourism in the region is revealed. The authors calculate the relative indicators reflecting the dynamics of incomes from inbound, outbound and domestic tourism in relation to the total income from tourism activities in the region during the reporting period, usually for one calendar year. On the basis of these parameters, the classification of the regions of the Southern Federal District in terms of tourist attraction is carried out. The authors determine the reasons of the low tourist attractiveness of the Volgograd region in comparison with other regions of the Southern Federal District. It is substantiated that the potential of expanding tourism activity is not fully realized today in the Volgograd region. The technique of analysis and evaluation of the effectiveness of regional touristic complex on the basis of cluster approach is suggested. For analyzing the effectiveness of regional tourism cluster the authors propose to use indicators that reflect the overall performance of the regional tourism cluster, characterizing the impact of cluster development of the area, or the regional market, as well as evaluating the performance of each of the companies cooperating in the framework of the cluster. The article contains recommendations to the regional authorities on improving the efficiency of regional touristic complex in the short- and long-term prospects.

Level of customer orientation and customer protection in hotels in Serbia

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Ćirić Maja

2014-01-01

Full Text Available Hotels present an engine of tourism development. Their standard and orientation towards specific target groups of customers determine the strength of tourism offer. In addition, they contribute to the agricultural development, too, because they are the great buyers of agricultural products. According to official data, the existing potentials of Serbian tourism have been insufficiently valorised and Serbian hotels are in pretty poor condition- compared to international standards. Taking these facts into consideration, we can raise a question whether the key problems of Serbian hotels lie exclusively in inadequate accommodation capacities, or perhaps that there is a lack of customer- oriented business philosophy. Also the question is to what extent the legal regulations contribute to the protection of customer rights and their satisfaction. Therefore, the purpose of this paper is to ascertain the level of customer orientation in Serbian hotels, so as to find out whether members of hotel staff are acquainted with the notion of customer orientation and determine the degree to which this approach has been applied in practice. Conclusions and recommendations for improvement of competitiveness of hotels in Serbia are derived on the basis of research conducted by interviewing the employees of a sample of hotels in Serbia.

Analysis of implementation of energy efficiency labeling of buildings in hotel developments; Analise da aplicacao da etiquetagem de eficiencia energetica de edificacoes em empreendimentos hoteleiros

Energy Technology Data Exchange (ETDEWEB)

Santos, Myrthes Marcele Farias dos; Faria, Ricardo Wargas de; Hamada, Luciana; Nascimento, Paulo Roberto Lopes do [Servico Brasileiro de Apoio as Micro e Pequenas Empresas (SEBRAE), Rio de Janeiro, RJ (Brazil). Programa de Energia e Eficiencia Energetica

2010-07-01

Most Brazilian constructions have low performance in terms of energy, since they received little attention (or none) concerning the energy efficiency. One of the main aspects observed is the intense use of electric energy for climatization and lighting in order to provide comfortable conditions for the dwellers. In 2009, new perspectives to change this situation emerged, due to an initiative by the Federal Government, that established the necessary regulations for energy efficiency labelling in buildings, and broadened the Brazilian Labelling Program (PBE), which, up until then, encompassed only machinery and equipment. The purpose of this article is to analyze the compliance with the new regulations for energy efficiency of constructions in the hotel sector, where small businesses are predominant, aiming at highlighting the barriers and opportunities connected to the possibilities of labeling. Hotels have been targeted for large investments, since they have become the pillars of Brazil's project to welcome tourists during the 2014 World Cup and the 2016 Olympic Games. Taking into consideration the need to develop specific methodologies for lodging possibilities, in addition to the scarce information on the use of energy in small businesses, this article is part of a series of researches carried out within the framework of the Sebrae/RJ - Procel Agreement. The outcome is a global analysis, from a business point of view, on the use of labels of energy efficiency in hotel buildings, organized upon two perspectives: the external environment (opportunities and threats) and the internal environment (strong and weak points). (author)

Analysis of implementation of energy efficiency labeling of buildings in hotel developments; Analise da aplicacao da etiquetagem de eficiencia energetica de edificacoes em empreendimentos hoteleiros

Energy Technology Data Exchange (ETDEWEB)

Santos, Myrthes Marcele Farias dos; Faria, Ricardo Wargas de; Hamada, Luciana; Nascimento, Paulo Roberto Lopes do [Servico Brasileiro de Apoio as Micro e Pequenas Empresas (SEBRAE), Rio de Janeiro, RJ (Brazil). Programa de Energia e Eficiencia Energetica

2010-07-01

Most Brazilian constructions have low performance in terms of energy, since they received little attention (or none) concerning the energy efficiency. One of the main aspects observed is the intense use of electric energy for climatization and lighting in order to provide comfortable conditions for the dwellers. In 2009, new perspectives to change this situation emerged, due to an initiative by the Federal Government, that established the necessary regulations for energy efficiency labelling in buildings, and broadened the Brazilian Labelling Program (PBE), which, up until then, encompassed only machinery and equipment. The purpose of this article is to analyze the compliance with the new regulations for energy efficiency of constructions in the hotel sector, where small businesses are predominant, aiming at highlighting the barriers and opportunities connected to the possibilities of labeling. Hotels have been targeted for large investments, since they have become the pillars of Brazil's project to welcome tourists during the 2014 World Cup and the 2016 Olympic Games. Taking into consideration the need to develop specific methodologies for lodging possibilities, in addition to the scarce information on the use of energy in small businesses, this article is part of a series of researches carried out within the framework of the Sebrae/RJ - Procel Agreement. The outcome is a global analysis, from a business point of view, on the use of labels of energy efficiency in hotel buildings, organized upon two perspectives: the external environment (opportunities and threats) and the internal environment (strong and weak points). (author)

Tourist Destination Strenghts and Opportunities: Is Montenegro Ready for Chinese Tourists?

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Stranjančević Ana

2016-06-01

Full Text Available Since Chinese outbound tourism currently represents the largest outbound tourist market, the opportunities for tourism of Montenegro in the Chinese tourist market should be certainly examined.

Hotel room suicide.

Science.gov (United States)

Zarkowski, Paul; Avery, David

2006-10-01

The objective of our research was to quantify the increased risk of suicide associated with registering in local hotels/motels. Medical examiner case files of suicide in King County, Washington, were reviewed for years 2002-2004. The incidence of suicide in local residents registering in local hotels/motels was 223/100,000 which is significantly greater than the incidence of suicide in the general population of King County (11.7/100,000 p Hotel/motel guests from outside Washington had a significantly reduced incidence of suicide (3.9/100,000 p = 0.002). The study results suggest that there is an increased risk of suicide in local residents who register in local hotel rooms.

Istanbul hotels from a 360 0 perspective: A comprehensive view of the Istanbul accommodation industry

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Maria D. Alvarez

2012-03-01

Full Text Available As destinations are striving to become more competitive and attract visitors and tourists, the performance of its enterprises, including hotels is essential. Despite the significance of research in this area, to date, there are no studies that analyze the accommodation industry of a given destination from a broad perspective, since most of the investigations focus on a specific area of the organization and its relationship with the hotel’s performance. Therefore, the research aims to provide a comprehensive view of the accommodation industry in Istanbul. Moreover, the study will also attempt to establish a standard data collection instrument that can be used in the future as a benchmarking tool. The research will be carried out on a number of complementary perspectives that include management practices, financial performance measures, operational indicators, employee profile and attitudes, customer profile and satisfaction, environmental practices and use and investment in technology. Furthermore, the study attempts to determine the most important factors that affect the performance of the hotels and to explore the relationship between the different variables included.

DISEÑO DE UN SISTEMA DE GESTIÓN DE LA CALIDAD EN EL PROCESO DE ALOJAMIENTO EN EL HOTEL “GRAN CARIBE VILLA TORTUGA” / DESIGN OF A QUALITY MANAGEMENT SYSTEM IN THE PROCESS OF ACCOMMODATION IN "GRAN CARIBE VILLA TORTUGA” HOTEL

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Marilet Cazañas-Rivero

2011-03-01

Full Text Available

Teniendo en cuenta el desarrollo de la industria turística y la necesidad de la excelencia competitiva, se concibe este trabajo en el Hotel “Gran Caribe Villa Tortuga” con el objetivo central de diseñar un Sistema de Gestión de la Calidad que permita la mejora del proceso de Alojamiento en este Hotel. Después de un diagnóstico inicial se demostró la necesidad de realizar cambios significativos en la instalación, donde existen dificultades en cuanto a la gestión de la calidad adecuada a las características del Hotel, en el cual no se toman acciones que permitan resolver dichas deficiencias. Se elaboró un procedimiento para el diseño del Sistema de gestión de la Calidad en el Hotel “Gran Caribe Villa Tortuga”. El diseño del Sistema de Gestión de la Calidad en el área de Alojamiento brinda a la dirección del Hotel el estado actual de la calidad de los servicios en esta área, mediante la aplicación de las técnicas utilizadas y ofrece las estrategias a seguir para lograr un mejor servicio.

Abstract

Taking into account the development of the tourist industry and the necessity of the competitive excellence it is conceived this work in the “Gran Caribe Villa Tortuga” Hotel, focusing in the design of a Quality Management System that allows the improvement of the process of Accommodation in this Hotel. After an initial diagnosis, it was demonstrated the necessity of carrying out significant changes in the facilities. There are some difficulties regarding quality management suited to the characteristics of the Hotel in which actions that allow solving these deficiencies are not carried out. It was elaborated a procedure for the design of the Quality Management System in the “Gran Caribe Villa Tortuga” Hotel. The design of the Quality Management System in the Accommodation area provides the Hotel management with the current state of service quality in this area by means of the