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Sample records for hotel toronto ontario

  1. Hepatitis Delta Infections in Toronto, Ontario

    OpenAIRE

    S. Victor Feinman; Barnet Berris; John L. Gerin; Robert H. Purcell

    1988-01-01

    This study assessed the prevalence of hepatitis delta virus infection, the relation of this infection to the clinical and histological status and to the geographic origin of 216 patients with hepatitis B virus infection in Toronto, Ontario. Evidence of delta infection was present in 13 of the 216 patients (6.0%). It was more common in patients with acute hepatitis (11.1%) and with chronic hepatitis (16.7%) than in asymptomatic carriers (3.6%). It was not present in the three patients with hep...

  2. The effect of temperature on arson incidence in Toronto, Ontario, Canada

    Science.gov (United States)

    Yiannakoulias, Niko; Kielasinska, Ewa

    2016-05-01

    Studies of crime and weather have largely excluded arson from empirical and theoretical consideration, yet weather could influence arson frequency over short time frames, influencing the motivation and activity of potential arsonists, as well as the physical possibility of fire ignition. This study aims to understand the role of weather on urban arson in order to determine its role in explaining short-term variations in arson frequency. We use data reported to the Ontario Fire Marshall's office of arson events in the City of Toronto between 1996 and 2007 to estimate the effect of temperature, precipitation, wind conditions and air pressure on arson events while controlling for the effects of holidays, weekends and other calendar-related events. We find that temperature has an independent association with daily arson frequency, as do precipitation and air pressure. In this study area, cold weather has a larger influence on arson frequency than hot weather. There is also some evidence that extremely hot and cold temperatures may be associated with lower day-time arson frequency, while night-time arson seems to have a simpler positive linear association with temperature.

  3. UNMIX Methods Applied to Characterize Sources of Volatile Organic Compounds in Toronto, Ontario

    Directory of Open Access Journals (Sweden)

    Eugeniusz Porada

    2016-06-01

    Full Text Available UNMIX, a sensor modeling routine from the U.S. Environmental Protection Agency (EPA, was used to model volatile organic compound (VOC receptors in four urban sites in Toronto, Ontario. VOC ambient concentration data acquired in 2000–2009 for 175 VOC species in four air quality monitoring stations were analyzed. UNMIX, by performing multiple modeling attempts upon varying VOC menus—while rejecting the results that were not reliable—allowed for discriminating sources by their most consistent chemical characteristics. The method assessed occurrences of VOCs in sources typical of the urban environment (traffic, evaporative emissions of fuels, banks of fugitive inert gases, industrial point sources (plastic-, polymer-, and metalworking manufactures, and in secondary sources (releases from water, sediments, and contaminated urban soil. The remote sensing and robust modeling used here produces chemical profiles of putative VOC sources that, if combined with known environmental fates of VOCs, can be used to assign physical sources’ shares of VOCs emissions into the atmosphere. This in turn provides a means of assessing the impact of environmental policies on one hand, and industrial activities on the other hand, on VOC air pollution.

  4. Aboriginal Knowledge Infusion in Initial Teacher Education at the Ontario Institute for Studies in Education at the University of Toronto

    Directory of Open Access Journals (Sweden)

    Angela Mashford-Pringle

    2013-11-01

    Full Text Available Knowledge of the Aboriginal socio-political history in Canada has historically been excluded from public education. In Ontario, public school children learn about Aboriginal people at specific times in the curriculum. However, teachers frequently only teach the bare essentials about Aboriginal people in Canada because they do not have adequate knowledge or feel that they lack the ability to teach about this subject. The Ontario Institute of Studies in Education at the University of Toronto has implemented the Deepening Knowledge Project to provide teacher candidates with an increased awareness and knowledge about Aboriginal history, culture, and worldview for their future teaching careers. This article will provide insight into the project and the curriculum developed for working with teacher candidates.

  5. Retention on third agents in HAART regimens at the Maple Leaf Clinic in Toronto, Ontario, Canada

    Directory of Open Access Journals (Sweden)

    F Crouzat

    2012-11-01

    Full Text Available This study evaluated the 12-month retention rate of third agents in HAART (highly active anti-retroviral therapy regimens in routine clinical practice in a Canadian HIV clinic. This is a descriptive retrospective database analysis of HIV-positive patients naïve to antiretroviral therapy (ART. The study included male and female HIV patients≥18 years of age at HAART initiation date, seen in routine consultation at the Maple Leaf Medical Clinic (MLMC, Toronto, Ontario, Canada. Data were extracted from the MLMC database for the period of September 1st, 2003 to August 31st, 2010 for patients who commenced a protease inhibitor (PI, a non-nucleoside reverse-transcriptase inhibitor (NNRTI, or an integrase inhibitor (II -based regimen in combination with two nucleoside reverse transcriptase inhibitors (NRTI. Demographic and baseline disease characteristics were extracted and include age, gender, disease duration, baseline HIV-1 RNA count, CD4 cell count, and hepatitis B and C co-infection status at baseline. A total of 722 patients were included in the analysis. The primary outcome of the study was the proportion of HIV patients remaining on their initial third agent (PI, NNRTI, or II at one year post-treatment initiation. For therapies used by more than 10% of patients (efavirenz [EFV]=315, atazanavir [ATV]=104, lopinavir [LPV]=162, as other agents were used but in limited numbers, the percentage of patients still on the initial third agents at one year was 77%, 64% and 62%, respectively. In addition, viral load (VL was less than 50 copies/mL in 95% of EFV, 79% of ATV and 76% of LPV patients at one year. The rate of discontinuation at 12 months from EFV, ATV, and LPV due to efficacy (i.e. lack of virologic suppression or safety (i.e. adverse events were 15.56%, 19.23%, and 19.75% respectively. In a clinical practice setting, the majority of patients treated with HAART regimens were maintained on therapy at one year and were able to suppress their

  6. Development and implementation of an opioid overdose prevention and response program in Toronto, Ontario.

    Science.gov (United States)

    Leece, Pamela N; Hopkins, Shaun; Marshall, Chantel; Orkin, Aaron; Gassanov, Margaret A; Shahin, Rita M

    2013-04-18

    We describe the development of the first community-based opioid overdose prevention and response program with naloxone distribution offered by a public health unit in Canada (Prevent Overdose in Toronto, POINT). The target population is people who use opioids by any route, throughout the City of Toronto. The POINT program is operated by the needle exchange program at Toronto Public Health (The Works) and offered at over 40 partner agency sites throughout Toronto. POINT is a comprehensive program of overdose prevention and response training, including naloxone dispensing. Clients are instructed by public health staff on overdose risk factors, recognizing signs and symptoms of overdose, calling 911, naloxone administration, stimulation and chest compressions, and post-overdose care. Training is offered to clients one-on-one or in small groups. Clients receive a naloxone kit including two 1 mL ampoules of naloxone hydrochloride (0.4 mg/mL) and are advised to return to The Works for a refill and debriefing if the naloxone kit is used. In the first 8 months of the program, 209 clients were trained. Clients have reported 17 administrations of naloxone, and all overdose victims have reportedly survived. Client demand for POINT training has been high, and Toronto Public Health has expanded its capacity to provide training. Overall, reception to the program has been overwhelmingly positive. We are encouraged by the initial development and implementation experience with the naloxone program and its potential to save lives in Toronto. We have planned short-, intermediate-, and long-term process and outcome evaluations.

  7. Reading the Urban Landscape: The Case of a Campus Tour at York University, Toronto, Ontario, Canada

    Science.gov (United States)

    Bardekjian, Adrina; Classens, Michael; Sandberg, L. Anders

    2012-01-01

    This paper presents a campus tour assignment in a first-year undergraduate environmental studies course at York University, Toronto, Canada. As a pedagogical tool, the assignment enables students to interrogate the dominant narratives of a university's immediate physical spaces and to apply broader theoretical and practical concepts to their…

  8. Characterization of culture-positive adenovirus serotypes from respiratory specimens in Toronto, Ontario, Canada: September 2007–June 2008

    Directory of Open Access Journals (Sweden)

    Mazzulli Tony

    2009-01-01

    Full Text Available Abstract This study describes the prevalence of culture-positive adenovirus serotypes in culture-positive respiratory specimens sent to the Central Public Health Laboratory, Toronto, Ontario, Canada for the period September 2007–June 2008. Total nucleic acid was extracted from virus cultures using an automated extraction method followed by polymerase chain reaction and Sanger sequencing of the adenovirus hexon gene hypervariable region 7. 73% of specimens (n = 70 were from patients ≤ 4 years of age. Of the 96 adenovirus isolates, the most common identified serotypes were serotype 3 (n = 44, 46%, serotype 2 (n = 25, 26%, serotype 1 (n = 17, 18%, and serotype 21 (n = 5, 5%. Adenovirus serotype 14 was not found in this study group. The leading serotype, Ad3, was identified throughout the duration of the study period. Molecular methods allow for the determination of circulating adenovirus serotypes and be used to document the spread of highly virulent adenoviral serotypes into a region.

  9. Methicillin-resistant Staphylococcus aureus colonization among health care workers in a downtown emergency department in Toronto, Ontario.

    Science.gov (United States)

    Saito, Gregory; Thom, Jessica; Wei, Yanliang; Gnanasuntharam, Piraveina; Gnanasuntharam, Pirasanya; Kreiswirth, Nathan; Willey, Barbara; Loftus, Michelle; Varner, Catherine; Porter, Vanessa; McGeer, Allison; Borgundvaag, Bjug

    2013-01-01

    Methicillin-resistant Staphylococcus aureus (MRSA) acquired in the community, otherwise known as community-acquired MRSA, has emerged rapidly in recent years. Colonization with MRSA has been associated with an increased risk of symptomatic and serious infections and, in some settings, health care workers (HCWs) exhibit a higher prevalence of MRSA colonization. To determine MRSA colonization in emergency department (ED) HCWs in the setting of a moderate prevalence of MRSA in skin and soft tissue infections. The present study was conducted at a downtown ED in Toronto, Ontario. ED HCWs completed a brief questionnaire and swabs were taken from one anterior nare, one axilla and any open wounds (if present). Swabs were processed using standard laboratory techniques. None of the 89 staff (registered nurses [n=55], physicians [n=15], other [n=19]) were MRSA positive and 25 (28.1%) were colonized with methicillin-susceptible S aureus. Contrary to common belief among HCWs and previous studies documenting MRSA colonization of HCWs, MRSA colonization of this particular Canadian ED HCW cohort was very low and similar to that of the local population.

  10. Perceived effects of the delisting of chiropractic services from the Ontario Health Insurance Plan on practice activities: a survey of chiropractors in Toronto, Ontario

    OpenAIRE

    Longo, Matthew; Grabowski, Michael; Gleberzon, Brian; Chappus, Jesse; Jakym, Crystal

    2011-01-01

    The purpose of this study was to survey a random sample of Toronto chiropractors and gather their perceptions of the effects that the delisting of chiropractic services from OHIP had on their practices profiles.

  11. Proceedings of the 2009 Annual Meeting of the Canadian Mathematics Education Study Group = Actes de la Rencontre Annuelle 2009 du Groupe Canadien d'Etude en Didactique des Mathematiques (33rd, Toronto, Ontario, Canada, June 5-June 9, 2009)

    Science.gov (United States)

    Liljedahl, Peter, Ed.; Oesterle, Susan, Ed.; Abu-Bakare, Veda, Ed.

    2010-01-01

    This submission contains the Proceedings of the 2009 Annual Meeting of the Canadian Mathematics Education Study Group (CMESG), held at York University in Toronto, Ontario. The CMESG is a group of mathematicians and mathematics educators who meet annually to discuss mathematics education issues at all levels of learning. The aims of the Study Group…

  12. Perceived effects of the delisting of chiropractic services from the Ontario Health Insurance Plan on practice activities: a survey of chiropractors in Toronto, Ontario.

    Science.gov (United States)

    Longo, Matthew; Grabowski, Michael; Gleberzon, Brian; Chappus, Jesse; Jakym, Crystal

    2011-09-01

    The purpose of this study was to survey a random sample of Toronto chiropractors and gather their perceptions of the effects that the delisting of chiropractic services from OHIP had on their practices profiles. A survey was mailed to 199 chiropractors who were asked to disclose demographic information, if they were in practice at the time when OHIP coverage was in effect, the perceived effect OHIP delisting had on their patient volumes, income, the profession's credibility and if they would be in favor of having OHIP reinstated. Among the 123 respondents in practice during OHIP coverage (n = 92), 48.9% indicated they perceived their practice income and 36.6% perceived their patient volume was negatively affected; 57.5% reported both had subsequently recovered. Almost 50% perceived OHIP delisting negatively affected the profession's credibility and 46.1% of respondents were in favor of it being reinstated for chiropractic services; this percentage was much higher among chiropractors who were not in practice during the time of OHIP coverage. Most chiropractors reported that patient volumes and incomes have returned to pre-delisting levels and few chiropractors who were in practice during OHIP coverage expressed interest in having it reinstated.

  13. An Investigation of GIS Overlay and PCA Techniques for Urban Environmental Quality Assessment: A Case Study in Toronto, Ontario, Canada

    Directory of Open Access Journals (Sweden)

    Kamil Faisal

    2017-03-01

    Full Text Available The United Nations estimates that the global population is going to be double in the coming 40 years, which may cause a negative impact on the environment and human life. Such an impact may instigate increased water demand, overuse of power, anthropogenic noise, etc. Thus, modelling the Urban Environmental Quality (UEQ becomes indispensable for a better city planning and an efficient urban sprawl control. This study aims to investigate the ability of using remote sensing and Geographic Information System (GIS techniques to model the UEQ with a case study in the city of Toronto via deriving different environmental, urban and socio-economic parameters. Remote sensing, GIS and census data were first obtained to derive environmental, urban and socio-economic parameters. Two techniques, GIS overlay and Principal Component Analysis (PCA, were used to integrate all of these environmental, urban and socio-economic parameters. Socio-economic parameters including family income, higher education and land value were used as a reference to assess the outcomes derived from the two integration methods. The outcomes were assessed through evaluating the relationship between the extracted UEQ results and the reference layers. Preliminary findings showed that the GIS overlay represents a better precision and accuracy (71% and 65%, respectively, comparing to the PCA technique. The outcomes of the research can serve as a generic indicator to help the authority for better city planning with consideration of all possible social, environmental and urban requirements or constraints.

  14. Abstracts presented at the 7th World Alliance for Risk Factor Surveillance (WARFS) Global Conference. October 16-19, 2011. Toronto, Ontario, Canada.

    Science.gov (United States)

    2012-01-01

    The 7th World Alliance for Risk Factor Surveillance (WARFS) Global Conference, hosted by the Public Health Agency of Canada, was held in Toronto, Ontario, Canada, from October 16 to 19, 2011. Previous WARFS conferences were held in USA (1999), Finland (2001), Australia (2003), Uruguay (2005) and Italy (2007, 2009). WARFS is a global working group on surveillance under the International Union for Health Promotion and Education (IUHPE) It supports the development of risk factor surveillance as a tool for evidence-based public health, acknowledging the importance of this source of information to inform, monitor and evaluate disease prevention and health promotion policies and programs. The theme of the 2011 Global Conference was the role of surveillance in the promotion of health. The Global Conference had 146 registered participants, making it the second most attended WARFS conference in its history. Over the three days, participants attended oral and poster presentations from 30 countries. The conference would not have been possible without the hard work of the International Scientific Committee and the Local Organizing Committee. To highlight the importance and the significance of this conference at an international level, Chronic Diseases and Injuries in Canada (CDIC) is pleased to publish this supplementary issue, which contains 70 abstracts presented at the 7th WARFS Global Conference. In the spirit the Global Conference, this collection of abstracts brings together surveillance material on risk factors, chronic diseases, infectious diseases and injuries from around the world. By making these abstracts widely available, CDIC hopes to further the conference objectives through a continued dialogue between those interested in linking risk factor surveillance to health promotion.

  15. Comparison of Microbial and Chemical Source Tracking Markers To Identify Fecal Contamination Sources in the Humber River (Toronto, Ontario, Canada) and Associated Storm Water Outfalls.

    Science.gov (United States)

    Staley, Zachery R; Grabuski, Josey; Sverko, Ed; Edge, Thomas A

    2016-11-01

    Storm water runoff is a major source of pollution, and understanding the components of storm water discharge is essential to remediation efforts and proper assessment of risks to human and ecosystem health. In this study, culturable Escherichia coli and ampicillin-resistant E. coli levels were quantified and microbial source tracking (MST) markers (including markers for general Bacteroidales spp., human, ruminant/cow, gull, and dog) were detected in storm water outfalls and sites along the Humber River in Toronto, Ontario, Canada, and enumerated via endpoint PCR and quantitative PCR (qPCR). Additionally, chemical source tracking (CST) markers specific for human wastewater (caffeine, carbamazepine, codeine, cotinine, acetaminophen, and acesulfame) were quantified. Human and gull fecal sources were detected at all sites, although concentrations of the human fecal marker were higher, particularly in outfalls (mean outfall concentrations of 4.22 log10 copies, expressed as copy numbers [CN]/100 milliliters for human and 0.46 log10 CN/100 milliliters for gull). Higher concentrations of caffeine, acetaminophen, acesulfame, E. coli, and the human fecal marker were indicative of greater raw sewage contamination at several sites (maximum concentrations of 34,800 ng/liter, 5,120 ng/liter, 9,720 ng/liter, 5.26 log10 CFU/100 ml, and 7.65 log10 CN/100 ml, respectively). These results indicate pervasive sewage contamination at storm water outfalls and throughout the Humber River, with multiple lines of evidence identifying Black Creek and two storm water outfalls with prominent sewage cross-connection problems requiring remediation. Limited data are available on specific sources of pollution in storm water, though our results indicate the value of using both MST and CST methodologies to more reliably assess sewage contamination in impacted watersheds. Storm water runoff is one of the most prominent non-point sources of biological and chemical contaminants which can potentially

  16. TECHNOLOGY EVALUATION REPORT: TORONTO HARBOUR COMMISSIONERS (THC) SOIL RECYCLE TREATMENT TRAIN. Project Summary

    Science.gov (United States)

    A demonstration of the Toronto Harbour Commissioners' (THC) Soil Recycle Treatment Train was performed under the Superfund Innovative Technology Evaluation (SITE) Program at a pilot plant facility in Toronto, Ontario, Canada. The Soil Recycle Treatment Train, which consists of s...

  17. Welcome to Toronto. Welcome to the CIHR

    Directory of Open Access Journals (Sweden)

    Malcolm King

    2000-01-01

    Full Text Available May 6 to 10, 2000 is a great time for the Canadian respiratory community. It is the 100th anniversary of our Lung Association, and it is our chance to host the respiratory world at the American Lung Association, American Thoracic Society International Conference and the Canadian Thoracic Society Annual Meeting. The name Toronto comes from a Mohawk word meaning 'meeting place'. The rivers that run into Lake Ontario were traditional gathering places for the aboriginal peoples that lived in this area before the coming of the European settlers. My ancestors include both Mohawks and the Mississaugas of the Credit, the native tribe that occupied the Toronto area as its traditional territory until the late 18th century.

  18. 76 FR 11436 - Application to Export Electric Energy; Ontario Power Generation

    Science.gov (United States)

    2011-03-02

    ... Application to Export Electric Energy; Ontario Power Generation AGENCY: Office of Electricity Delivery and Energy Reliability, DOE. ACTION: Notice of Application. SUMMARY: Ontario Power Generation Inc. (OPG) has..., Ontario Power Generation Inc., ] 700 University Ave., Toronto, Ontario M5G 1XG and Jerry L. Pfeffer...

  19. Bombay Hotel

    International Development Research Centre (IDRC) Digital Library (Canada)

    Bombay Hotel, comprising of about 25,000 households living in an area of about 1 sq.km, located beside the Pirana garbage dump along the Sarkhej-Narol highway. Numerous factors, including urban planning and govermance, have played a role in shaping this subdivision and the conditions of tenure security and land ...

  20. Hotelling's webshop

    NARCIS (Netherlands)

    Lijesen, M.G.

    2013-01-01

    We extend Hotelling's model of spatial competition by adding an outside good, provided by a webshop. Unlike the commonly used reservation price, the price of the webshop is endogenous. We establish that a Nash equilibrium exists if the outside good is not too different from the goods sold by the

  1. HOTEL MANAGEMENT AND QUALITY OF HOTEL SERVICES

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2016-01-01

    Full Text Available In conditions of increasing global competition, demands and needs of consumers, quality and quality management have become fundamental strategic factors of achieving profitability and competitiveness on the relentless tourism market. Any serious "top" hotel management, with a defined mission, vision and goals, must define a "special policy" of improving the quality of hotel services through "structural programs of quality improvement," which have become an important factor in the hotel business. With the design, introduction and control of a "special program" of quality improvement of hotel services, hotel management can have a positive impact on increasing satisfaction of customers and human resources, increasing competitiveness and market power of the hotel, the rationalization of operating costs and enhance the reputation and value of the hotel on the demanding tourist market.

  2. Hotel Crowdfunding Grows Up

    OpenAIRE

    Joshua Bowman

    2015-01-01

    Hotel crowdfunding is gaining momentum. Many of the largest real estate crowdfunding sites (such as Realty Mogul, Fundriser, Real Crowd and Prodigy Networks) frequently have hotel private placements mixed in with offerings for other types of real estate. In addition, a few crowdfunding sites that specifically focus on hotel crowdfunding have been created. The first hotel crowdfunding website dedicated solely to the hospitality industry was Hotel Innvestor, although others sites have recently ...

  3. Hotel Crowdfunding Grows Up

    Directory of Open Access Journals (Sweden)

    Joshua Bowman

    2015-08-01

    Full Text Available Hotel crowdfunding is gaining momentum. Many of the largest real estate crowdfunding sites (such as Realty Mogul, Fundriser, Real Crowd and Prodigy Networks frequently have hotel private placements mixed in with offerings for other types of real estate. In addition, a few crowdfunding sites that specifically focus on hotel crowdfunding have been created. The first hotel crowdfunding website dedicated solely to the hospitality industry was Hotel Innvestor, although others sites have recently been created such as iCrowdHotels and Equity Roots.

  4. Schooling Transnational Speakers of the Societal Language: Language Variation Policy-Making in Madrid and Toronto

    Science.gov (United States)

    Schecter, Sandra R.; García Parejo, Isabel; Ambadiang, Théophile; James, Carl E.

    2014-01-01

    A cross-national comparative study in Toronto, Ontario, Canada and Madrid, Spain examines educational policies and practices that target immigrant students for whom the language variety normally spoken in the host country represents a second dialect. Policy contexts and schooling environments of the two urban centres were analyzed to gain deeper…

  5. The Hotel Pricing Strategy

    OpenAIRE

    Cibulková, Michaela

    2013-01-01

    The main purpose of this thesis is an analysis of pricing strategy of Hotel Imperial and its evaluation, which should results in proposal of changes leading to increase of effectivity and hotel's income. The diploma thesis is divided into four main parts. The first two chapters are devoted to a theoretical description of pricing strategy and distribution channels used in hotel business. The third part is focused on the analysis of hotel itself and its pricing strategy. The final chapter summa...

  6. GREENING HOTELS - BUILDING GREEN VALUES INTO HOTEL SERVICES

    National Research Council Canada - National Science Library

    Darija Hays; Durdana Ozretic-Dosen

    2014-01-01

      The objective of this paper is to enhance knowledge about greening hotel services and the possibilities it provides for successful hotel management as well as for enrichment of hotel guest experiences...

  7. Teaching to Teach in Toronto

    Science.gov (United States)

    Dang, Kien; Waddell, Andrea E.; Lofchy, Jodi

    2010-01-01

    Objective: The training objectives for postgraduate education in the United States and Canada both state that teaching skills should be formally developed during training. This article reviews the development of the Teaching-to-Teach program at the University of Toronto Department of Psychiatry, the current curriculum, evaluation, and future…

  8. Differentiating emotional hotel experiences

    NARCIS (Netherlands)

    Desmet, P.M.A.; Guiza Caicedo, D.; Van Hout, M.

    2009-01-01

    Emotions experienced in response to hotel services were examined with an online questionnaire. The study resulted in 348 cases of hotel service emotions. The frequency of reported pleasant emotions was similar to the frequency of reported unpleasant emotions. Often reported pleasant emotions were

  9. The Infinite Hotel

    Science.gov (United States)

    Wanko, Jeffrey J.

    2009-01-01

    This article provides a historical context for the debate between Georg Cantor and Leopold Kronecker regarding the cardinality of different infinities and incorporates the short story "Welcome to the Hotel Infinity," which uses the analogy of a hotel with an infinite number of rooms to help explain this concept. Wanko makes use of this history and…

  10. Attracting International Hotels

    DEFF Research Database (Denmark)

    Assaf, A. George; Josiassen, Alexander; Agbola, Frank Wogbe

    2015-01-01

    With the increased international competition facing hotel chains, it is essential that the next destination they enter is the most attractive option possible. The host destinations too have a keen interest in strategically positioning themselves in order to attract international hotels since...... their presence has several positive effects. Using, for the first time, actual on-location data we investigate the factors that matter most for international hotels when selecting host destinations. Specifically, we identify 23 factors that make a destination an attractive (or unattractive) location...... for international hotels. We then rank these. The results show that welcomeness, infrastructure, and crime rate are the three most important factors that influence the location of international hotels in host destinations....

  11. Enteroviral Syndromes in Toronto, 1964

    Science.gov (United States)

    McLean, D. M.; Larke, R. P. B.; McNaughton, G. A.; Best, Jennifer M.; Smith, Patricia

    1965-01-01

    Virological or serological investigations of 72 children in Toronto and environs, who were hospitalized between January and October 1964 with a variety of syndromes, revealed evidence of enteroviral infection in 29 subjects. Coxsackie B2 was the dominant enterovirus, being isolated from feces and/or cerebrospinal fluid (CSF) of three children with aseptic meningitis, three with pleurodynia, one with myalgia and one with pericarditis; four additional patients showed rising antibody titres to this virus. Coxsackie B1 virus, which has not been isolated in Toronto since 1950, was recovered from feces of three patients with pleurodynia, CSF of one patient with myalgia, and peritoneal fluid of a child with primary peritonitis; one patient with pericarditis showed a rising antibody titre to Coxsackie B1 virus. Coxsackie B3, B4 and Echo 23 viruses were associated with one case each of pleurodynia. Coxsackie B5 virus infected five patients with aseptic meningitis, and one each with pericarditis and myocarditis. PMID:14269435

  12. Grand Hotel prijutil hudozhnikov

    Index Scriptorium Estoniae

    2004-01-01

    Raadioajakirjanik Lea Veelmaa lindistas "Kunstikanali" 2004. a. esimese saate Grand Hotel Viljandis. Saatekülaliseks oli maalikunstnik Andres Tolts. Toltsi kaheksa akrüülmaali on eksponeeritud hotelli fuajees ja restoranis

  13. Internationalization and Hotel Performance

    DEFF Research Database (Denmark)

    Assaf, Albert G.; Josiassen, Alexander; Oh, Haemon

    2016-01-01

    Few industries are as inherently international as the hotel industry. This article sets out to investigate the impact of internationalization on performance in the hotel industry. Building on the theory of organizational learning the authors test several hypotheses regarding the shape of the inte......Few industries are as inherently international as the hotel industry. This article sets out to investigate the impact of internationalization on performance in the hotel industry. Building on the theory of organizational learning the authors test several hypotheses regarding the shape...... of the internationalization–performance relationship as well as the impact of four moderating variables. In line with the research aim and the underlying dynamism of organizational learning theory, these hypotheses are tested using a dynamic Bayesian model. The results indicate that internationalization has a U-shaped impact...

  14. Differentiating emotional hotel experiences

    OpenAIRE

    Desmet, P.M.A.; Guiza Caicedo, D.; Van Hout, M.

    2009-01-01

    Emotions experienced in response to hotel services were examined with an online questionnaire. The study resulted in 348 cases of hotel service emotions. The frequency of reported pleasant emotions was similar to the frequency of reported unpleasant emotions. Often reported pleasant emotions were satisfaction, enjoyment, and admiration. Often reported unpleasant emotions were dissatisfaction, aversion, and boredom. Some conditions were found to elicit both pleasant and unpleasant emotions (e....

  15. Quantum Hilbert Hotel.

    Science.gov (United States)

    Potoček, Václav; Miatto, Filippo M; Mirhosseini, Mohammad; Magaña-Loaiza, Omar S; Liapis, Andreas C; Oi, Daniel K L; Boyd, Robert W; Jeffers, John

    2015-10-16

    In 1924 David Hilbert conceived a paradoxical tale involving a hotel with an infinite number of rooms to illustrate some aspects of the mathematical notion of "infinity." In continuous-variable quantum mechanics we routinely make use of infinite state spaces: here we show that such a theoretical apparatus can accommodate an analog of Hilbert's hotel paradox. We devise a protocol that, mimicking what happens to the guests of the hotel, maps the amplitudes of an infinite eigenbasis to twice their original quantum number in a coherent and deterministic manner, producing infinitely many unoccupied levels in the process. We demonstrate the feasibility of the protocol by experimentally realizing it on the orbital angular momentum of a paraxial field. This new non-Gaussian operation may be exploited, for example, for enhancing the sensitivity of NOON states, for increasing the capacity of a channel, or for multiplexing multiple channels into a single one.

  16. Innovative technologies in business hotels

    Directory of Open Access Journals (Sweden)

    Анастасия Игоревна Сидоренко

    2015-10-01

    Full Text Available The article analyzes the state and prospects of development of the hotel industry sector in Ukraine, aimed at a business audience that is constantly increasing; the need for the development and implementation of innovative technologies in a business hotel, because in the long term they will provide improving the service levels, the occupancy rate of the hotel rooms and competitiveness. An expediency of introducing innovative wireless LED lighting system in the rooms of business hotels is proved

  17. El único hotel asociado con summit hotels & resorts en Colombia - Hotel Bogotá Plaza

    Directory of Open Access Journals (Sweden)

    Diana Carolina Rojas

    2008-11-01

    Full Text Available Es importante conocer acerca de la historia del Hotel Bogotá Plaza. Este es el primer hotel del norte de Bogotá. La misión del hotel es permanecer en el corazón de los huéspedes y visitantes, al satisfacer sus deseos con amor, calidez, amabilidad, seguridad y servicio de excelente calidad. Desde 1996 el Bogotá Plaza Hotel ha pertenecido a Summit Hotels & Resorts. Esta es una firma que proporciona al hotel un sistema de reservas por Internet, esta alianza ha generado que el hotel sea reconocido en muchos países del mundo. Summit además se ha establecido como una organización líder en ventas, mercadeo y reservas hoteleras del mundo. Es importante asociarse con compañías destacadas así como lo hizo el Hotel Bogotá Plaza.

  18. Hotel Online Marketing: The Bugibba Hotel, Radisson Blu Resort Malta, St. Julian's, Preluna Hotel & SPA

    OpenAIRE

    Dinh Quynh, Mai

    2013-01-01

    The thesis covers the study of online marketing theory, a very popular trend of marketing nowadays, especially Search Engine Optimization (SEO) and Google Adwords Campaign in the analyses of the online marketing practices of three hotels from different areas and standards in Malta, namely The Bugibba Hotel, Preluna Hotel & SPA and Radisson Blu Resort Malta, St. Julian’s. From the analyses, the thesis aims at suggesting Preluna Hotel & SPA optimal online marketing practices and answering t...

  19. Et dansk hotell

    DEFF Research Database (Denmark)

    Baca, Susan; Busck, Ole Gunni

    Rapporten præsenterer resultatet af en undersøgelse af, hvorledes et hotel i Nordjylland fungerer som arbejdsplads for indvandrere af overvejende ikke-vestlig oprindelse. Der fokuseres på i hvilket omfang og gennem hvilke mekanismer arbejdsmiljjøet i bred forstand, herunder forhold i ledelsen...

  20. Grote Hotels in Amsterdam

    NARCIS (Netherlands)

    Vermeer, G.

    2014-01-01

    De reiziger die Amsterdam binnenkomt via het Centraal Station ziet rechts van het Damrak meteen een beknopte geschiedenis van de hotelbouw in Amsterdam. Op de hoek, om twee kleinere huisjes heen, staat het oudste deel van het Victoriahotel (nu Victoria Plaza Hotel), dat in 1890 zijn deuren opende.

  1. Aarauerhof Hotel – Suiza

    Directory of Open Access Journals (Sweden)

    Dahinden, J.

    1975-05-01

    Full Text Available The hotel consists of basement, ground floor, first floor and other blocks of different heights, in which there is a total of 80 beds. So as to take advantage of the proximity to the railway station, in front of which the hotel is situated, the gastronomy section has been planned on the ground floor. On the first floor are the living rooms and conference rooms and the main one contains the fashion shops that extend over three floors. The first basement has a discotec; and in the second are situated the storage rooms and the installations of the building. The hotel is further completed by two storeys of subterranean parking space, situated below the square in front of the railway station.Está compuesto por sótanos, planta baja, planta primera y cuerpos elevados de distintas alturas, en los que se distribuyen un total de 80 camas. Para aprovechar la proximidad de la estación de ferrocarril, en cuya plaza se halla este hotel, se ha colocado la sección de gastronomía en la planta baja. En el primer nivel se encuentran las salas de estar y de reunión, y el principal aloja las tiendas de modas, que ocupan tres alturas. El primer sótano contiene una discoteca; y en el segundo se distribuyen los almacenes e instalaciones del edificio. El hotel se completa con dos plantas de aparcamiento subterráneo situadas bajo la plaza de la estación.

  2. TRENDS IN CROATIAN HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Jasmina GRZINIC

    2008-01-01

    Full Text Available Tourism and hotel business is becoming one of the leading industries of theworld. Therefore, an increased attention needs to be paid to the study oftrends in tourism because they determine the trends in hotel industry. Thepurpose of the paper is to point out the importance of hotel industry as one ofthe most important elements of development in tourist economies. The paperaims at introducing the newest trends in modern hotel industry and offering areview of the recent trends of demand and the directions of hotel industrydevelopment. The importance of hotel industry on both micro and macro, i.e.global level is increasing. Besides a series of theoretical representations andconclusions, this paper brings some concrete data and examples frompractice in hotel management.

  3. Toronto Harbour Commissioners (THC) soil recycle treatment train. Applications analysis report

    Energy Technology Data Exchange (ETDEWEB)

    Ehrenreich, L.C.; Matuson, A.; Peters, J.; Evans, J.

    1993-04-01

    This project consists of a demonstration of the Toronto Harbour Commissioners (THC) Soil Recycle Treatment Train. The treatment train consists of three processes. The first process utilizes an attrition soil wash process to separate relatively uncontaminated soil from a more heavily contaminated fine slurry. The contaminated fine slurry is then further processed in a metals removal process or a bioslurry reactor process or both to remove organic contaminants and heavy metals contamination. The Toronto Harbour Commissioners conducted a long-term evaluation of this treatment train at a 55 tons per day pilot plant at 185 Cherry Street in the port of Toronto, located in Toronto, Ontario, Canada. The Superfund Innovative Technology Evaluation (SITE) Program conducted a demonstration project that examined in detail the processing of soil from one of the sites being evaluated in the overall project. The goals of this study were to evaluate the technical effectiveness and economics of a treatment process sequence and to assess the potential applicability of the process to other wastes and/or other Superfund and hazardous waste sites.

  4. Shangri-La Hotel: Arsitektur Ikonik

    OpenAIRE

    Widhianto, Muhammad Adib

    2014-01-01

    Along with the economic growth of Medan, the hotel occupancy rate in the city field also increased. Occupancy rate of hotels in Medan in 2010 increased by 51.19% to 53.81% in 2011. At this time of international hotels have invested and set up a hotel in Indonesia. Hotel - The hotel stands with typical and individual identity of any hotel is a marker of identity as well as a differentiator from other hotels. Shangri-La Hotels and Resorts, based in Hong Kong now owns and manages ...

  5. Hotel Eden Roc

    Directory of Open Access Journals (Sweden)

    Lapidus, Morris

    1958-03-01

    Full Text Available Las playas de Miami son uno de los centros de diversión más importantes de los Estados Unidos. A lo largo de ellas se multiplican los hoteles, rivalizando para ofrecer a sus clientes confort, comodidades y esparcimientos de todo género. Durante un año se trabajó en la construcción del hotel Edén Roc, uno de los más recientes. Se edificó en un solar de forma rectangular, cuyos lados menores están definidos por la Avenida Collins y el Océano. Si dividimos la parcela por una de sus diagonales, uno de los triángulos, el de base en la Avenida Collins, nos define aproximadamente el espacio ocupado por las construcciones en altura, y el otro, que tiene su base en el Atlántico, la zona de esparcimientos.

  6. Greening hotels - building green values into hotel services

    OpenAIRE

    Darija Hays; Đurđana Ozretić-Došen

    2014-01-01

    Purpose – The objective of this paper is to enhance knowledge about greening hotel services and the possibilities it provides for successful hotel management as well as for enrichment of hotel guest experiences. Design/Methodology/Approach – The paper is based on a summarized review of previous theoretical contributions and an investigative study of three business cases which relies on qualitative methodology. The case studies draw on interviews, archival materials and photographs. A case stu...

  7. Energy efficiency opportunities in Hotels

    OpenAIRE

    Dina Said; Kamelia Youssef; Hatem Waheed

    2017-01-01

    According to the statistics in Egypt (2013), the number of hotels is 1193, about 407 of them have contracted power greater than 500 kW.Air conditioning, lighting, water heating and refrigeration represent the main activities demanding electrical energy in hotel business.The energy consumption per night spend changes a lot, depending on various factors; facilities provided, category of hotel, occupancy , geographical situation, weather conditions, nationality of clients, design and control of ...

  8. Trends in croatian hotel industry

    OpenAIRE

    Jasmina GRZINIC

    2008-01-01

    Tourism and hotel business is becoming one of the leading industries of the world. Therefore, an increased attention needs to be paid to the study of trends in tourism because they determine the trends in hotel industry. The purpose of the paper is to point out the importance of hotel industry as one of the most important elements of development in tourist economies. The paper aims at introducing the newest trends in modern hotel industry and offering a review of the recent trends of demand a...

  9. Lifestyle hotels: New paradigm of modern hotel industry

    Directory of Open Access Journals (Sweden)

    Kosar Ljiljana

    2014-01-01

    Full Text Available The practice of modern hotel industry introduced to professional community the term 'lifestyle' hotel. The paper deals with the essential meaning of this term. This raises the question of the difference between the lifestyle and boutique hotels which are in practice often identified. The paper aims to resolve the basic dilemma - whether lifestyle hotel can be treated as a special type of hotel, or all types of hotels under certain conditions can fit into a group called 'lifestyle'. Closer defining of the term 'lifestyle' is a starting point for further discussion. This paper makes an attempt to overcome the uncritical use of the term 'lifestyle' in tourism and hospitality practice. Providing a clearer definition is necessary to establish standards for the typology of lifestyle hotels. These standards are primarily based on the criteria of market segmentation. Among them, psychographic criteria occupy a special place. To make lifestyle hotel more than a promotional slogan, it is necessary to confirm its market position. This means identifying specific target groups differentiated according to the main features of the lifestyle.

  10. Service management in a selected hotel

    OpenAIRE

    MAŘÍKOVÁ, Veronika

    2016-01-01

    The main topic of this paper is the service management in a selected hotel The Savoy Hotel. It deals with suggestions how to improve management procedures in the hotel. In the theoretical part are defined and described hotel services, tourist industry, management, developmental trends in the hotel management area and so on. The practical part deals with the particular hotel Savoy. It analyses accessible data, elaboration financial analysis and questionnaire survey. The result is creating a pr...

  11. Management of Hotel Dining Information System

    OpenAIRE

    Liu,Fangyi

    2010-01-01

    Dining hotel management is more completed, more accurately, and effectively method for hotel and dining industries. It is an application based on modern hotel market. The information management system is already widely used in many fields at moment. Nowadays, with the dining hotel industries development, an advanced and scientific management system that could be more detailed and secure is needed. Hotel Dining Management system is extremely practical in the present hotel industry dining manag...

  12. Domestic Hot Water Usage in Hotels; Tappvarmvattenanvaendning paa hotell

    Energy Technology Data Exchange (ETDEWEB)

    Petersson, Stefan; Werner, Sven [FVB Sverige AB, Vaesteraas (Sweden); Sandberg, Martin; Wahlstroem, Aasa [Swedish National Testing and Research Inst., Boraas (Sweden)

    2004-06-01

    Historically, design curves for domestic hot water, have been well sized and therefore also the components oversized. The Swedish district heating companies have noticed this and some companies replace large valves with customer-required valves, which give several advantages. There are several reasons why valves and heat exchangers can be customer-required and still the customers demand for hot water comfort can be fulfilled. The domestic hot water flow is composed, the taps are often short, large simultaneous taps are not very likely. Also, the dimensioning flows occur in the winter period, while the components are dimensioned for the summer case. The water pipes level off temporary temperature drops and the user seldom notices these because water with 55 deg C is not used in the tap. For residential buildings there are dimensioning recommendations on domestic hot water flow, but not for hotels. The purpose of this project has been to evaluate the domestic hot water use in relation to size and number of occupied beds. If the patterns of the chosen hotels coincide regarding to the sizes, dimensioning curves for domestic hot water use can be suggested. They can be used when hotels, or buildings with the same use pattern, are being built or restored. Measurements on 3 hotels with different sizes have been made. The hotels have 36, 52 and 158 rooms. The hotels are situated in the cities of Boraas and Kinna in Sweden. A short period of measurements from another hotel in the city of Gaevle (199 rooms) has also been included in this project. The measurements show that large hot water taps in hotels are rare and short. For the hotels, relative, cumulative relative frequencies and likely extreme values have been estimated. For residential buildings, The Swedish District Heating Association have recommendations for dimensioned domestic hot water flows. Formerly, these recommendations have been levelled so a cumulative relative frequency of 1 %, is reached, i.e. 99 % of all

  13. Assessing Greenhouse Gas emissions in the Greater Toronto Area using atmospheric observations (Invited)

    Science.gov (United States)

    Vogel, F. R.; Chan, E.; Huang, L.; Levin, I.; Worthy, D.

    2013-12-01

    . Environment and Urbanization, 21,185. [2] Arikan Y., Desaim R., Bhatia P. and W. K. Fong, 2012 Global Protocol for Community-Scale Greenhouse Gas Emissions (GPC), C40 Cities Climate Leadership group, available at: http://www.c40.org [3] Vogel, F. R., Ishizawa, M., Chan, E., Chan, D., Hammer, S., Levin, I., & Worthy, D. E. J. (2012). Regional non-CO2 greenhouse gas fluxes inferred from atmospheric measurements in Ontario, Canada. Journal of Integrative Environmental Sciences, 9(1), 41-55. *The term 'sister sites' refers to sites that share a common background signal (i.e. common large scale influence), while significantly differing sensitivities to urban GHG emissions. In our case: Egbert, Ontario and Downsview, Toronto, Ontario.

  14. Torontos peeti eesti dokfilmifestivali "Estdoc's" / Olev Remsu

    Index Scriptorium Estoniae

    Remsu, Olev, 1947-

    2006-01-01

    Toronto eesti dokumentaalfilmide festival "Estdoc's". Demonstreeriti filme: "Sinimäed" (Raimo Jõerand), "Tiim" (Peep Puks), "Mikk" (Rein Raamat, Peeter Brambat), "6 tundi" (Rein Kotov), "Erna retk" (Vaado Sarapuu), "Tõrjutud mälestused" (Imbi Paju), "Middendorfi jälgedes" (Riho Västrik), "Mehed unustatud armeest" (Indrek Treufeldt), "Nagu noor jumal" ja "Orjus Eestis" (mõlema autor Olev Remsu)

  15. 27 CFR 31.82 - Hotels.

    Science.gov (United States)

    2010-04-01

    ... 27 Alcohol, Tobacco Products and Firearms 1 2010-04-01 2010-04-01 false Hotels. 31.82 Section 31... Same Premises § 31.82 Hotels. The proprietor of a hotel who conducts the sale of liquors throughout the hotel premises is only required to register under this part for one place. For example, different areas...

  16. Energy efficiency opportunities in Hotels

    Directory of Open Access Journals (Sweden)

    Dina Said

    2017-03-01

    Full Text Available According to the statistics in Egypt (2013, the number of hotels is 1193, about 407 of them have contracted power greater than 500 kW.Air conditioning, lighting, water heating and refrigeration represent the main activities demanding electrical energy in hotel business.The energy consumption per night spend changes a lot, depending on various factors; facilities provided, category of hotel, occupancy , geographical situation, weather conditions, nationality of clients, design and control of the installations.Energy benchmarking is an internal management tool designed to provide ongoing, reliable and verifiable tracking on the hotels performance. The most useful performance indicator (or Energy Efficiency Benchmarking of hotels are: Lighting Power Density (LPD in W (for lighting/m2, and energy intensity (kWh/m2/ y.There are multiple benefits for improving energy in hotel business; reduces the hotel's operating cost, reduces climate change risks and promotes green tourism.Energy efficiency opportunities are low-cost measures and cost- effective investments.   There are many energy saving opportunities for lighting in hotel's guest rooms as well as the more obvious savings in lobbies and exterior lighting areas. Behavior campaigns can yield substantial energy savings, both through the guests and housekeeper behavior. Encouraging housekeepers to use natural light during room cleaning is a simple first step to implement energy saving program.This paper presents the energy efficiency guidelines and energy benchmarking for hotels. Also a case study showing how the energy efficiency program implemented is presented. 

  17. San Pedro Hacienda Hotel

    Directory of Open Access Journals (Sweden)

    Neutra, Richard J.

    1960-05-01

    Full Text Available Una de las arterias principales de Los Angeles, la carretera de acceso desde Western Avenue, que relaciona la ciudad con su puerto, permite llegar fácilmente, a través de una pequeña desviación, a la entrada principal del hotel. El sencillo grupo de edificios que lo constituyen, se amolda a la pendiente del terreno, acusando el juego de volúmenes y de sol y sombra para aumentar el interés visual. Al fondo, la severidad del paisaje montañoso contrasta con la tranquilidad del mar, que en este caso, pese a ser el Océano Pacífico el gran mar occidental americano, aparece al E., por estar el edificio situado en la orilla oriental de la península de Falos Verdes.

  18. How Customers Choose Hotels

    Directory of Open Access Journals (Sweden)

    Hera Oktadiana

    2011-05-01

    Full Text Available In the advancement of hospitality industry, thus it is important for hotel sales and marketing to understand the customer behavior in order to create effective marketing. Factors that influence customer behavior as individuality consist of personal and interpersonal factors. Personal factors include the needs, wants, motivation, perception, learning, personality, lifestyle, and self-concept. Meanwhile, interpersonal factors come from culture and sub-culture, group references, customers through stages before deciding to purchase. Begin with the awareness about the needs, customers then find information about the product or service that could be used to solve the problems. After having the information, customers select the best product and service before deciding to purchase. After purchasing, the last stage is evaluation of product and service, whether it is satisfying or not.

  19. Empowerment: Hotel employees’ perspective

    Directory of Open Access Journals (Sweden)

    Kartinah Ayupp

    2010-12-01

    Full Text Available An empowered worker is a knowledgeable worker. Thus, the aims of this study were to examine how empowerment is perceived by the front-line hotel employees and secondly, to identify the factors affecting empowerment within the industry. Factors such as communication, coaching, participation, training and reward were examined for any significant relationship with empowerment, along with whether the employee’s socio-demographic characteristics affected their perceptions of empowerment. The findings indicated that except for gender, socio-demographic factors were not a strong influence on the diffusion of empowerment among employees. In order to ensure that the employees feel empowered, factors such as communication, coaching, participation, training and reward should be given due attention by the management.  Based on the findings, implications for companies are discussed and further research is suggested.

  20. Increasing Sales in a Hotel Lobby Shop

    OpenAIRE

    Ruhala, Laura

    2015-01-01

    Small shops and café areas connected to a hotel’s lobby have become increasingly popular within the hospitality industry. The customers have become more accustomed to spending time within the hotel premises and not only in their hotel room. Cumulus Koskikatu hotel, located in the Tampere city center, also opened their own hotel lobby shop hotel lobby area. As the hotel lobby shop is still a relatively new addition to the hotel operations, very little research has been done in the terms of ho...

  1. Building Hotel Revenues through Tourism

    Directory of Open Access Journals (Sweden)

    John D. Murtha, CHA

    2013-01-01

    Full Text Available When evaluating ways to maximize revenues, hotel executives should consider supporting the efforts of local destination marketing organizations. Helping to build and sustain travel to a city or region can benefit individual hotels, by combining resources and energy on marketing tactics that would otherwise be too ambitious or costly for a single property to pursue on its own. The market in Boston and adjacent Cambridge, Massachusetts offers an interesting case study for understanding the interaction of hotels and destination marketing organizations. The author includes action steps for hoteliers who would like to become more involved in such efforts.

  2. Agency-Hired Hotel Housekeepers

    Science.gov (United States)

    Sanon, Marie-Anne V.

    2014-01-01

    Hotel housekeepers experience unique workplace hazards and characteristics that increase their risks for poor health outcomes. Today’s agency-hiring practices may further marginalize hotel housekeepers and negatively impact their health. Yet the impact of such hiring practices on the health of this vulnerable worker group remains unexplored. This article presents the debate regarding agency-hiring practices and how these practices may influence the health and well-being of hotel housekeepers. Implications for occupational health nurses are also discussed. PMID:24512722

  3. Constructing hotel brands: A multimodal analysis of luxury hotel homepages

    National Research Council Canada - National Science Library

    Fei-Wen Cheng

    2016-01-01

    As e-marketing has become the dominant marketing mode in the hospitality industry, this study investigates how two luxury hotels represent and promote themselves through their major e-commerce platforms (i.e...

  4. Constructing hotel brands: A multimodal analysis of luxury hotel homepages

    Directory of Open Access Journals (Sweden)

    Fei-Wen Cheng

    2016-04-01

    Full Text Available As e-marketing has become the dominant marketing mode in the hospitality industry, this study investigates how two luxury hotels represent and promote themselves through their major e-commerce platforms (i.e. hotel-owned websites. The verbal and visual texts of 51 website homepages owned by these two hotel chains are compiled and analyzed by drawing upon the corpus linguistic approach for verbal analysis and Kress and van Leeuwen’s (2006 visual grammar framework for image analysis. The findings indicate that despite some similarities in their web-mediated communication strategies, each hotel firm has discursive strategies that reveal diverging attitudes in their choices of various semiotic resources to construct their own brand identities. This study contributes to the academic literature on web-mediated tourism discourse by showing how a multimodal analysis can add insights to brand formulation.

  5. Kubija Hotell-Loodusspaa = Kubija Hotel-Nature Spa

    Index Scriptorium Estoniae

    2012-01-01

    Võrus Männiku tee 43A asuva Kubija Hotell-Loodusspaa sisekujundusest. Sisearhitektid Tiiu Truus ja Birgit Jaanus (Stuudio Truus). Arhitektid Indrek Tiigi ja Helle-Triin Hansumäe. Loetletud Stuudio Truus tehtud töid

  6. ORGANIZATION OF BUSINESS IN HOTEL HOUSEKEEPING

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2015-01-01

    Full Text Available Hotel housekeeping department is represented in every organizational structure of the hotel, and its size and structure depends on the type and size of the hotel, basic offer and contents, category of the hotel, the level of usage and the duration of the hotel business. The primary role of hotel housekeeping is cleaning and maintenance of hotel units and rooms, and the selection of the head hotel housekeeper, who will successfully lead the housekeeping department is extremely important for a successful business, recognition and reputation of the hotel. In addition to higher or university education and language skills, the head housekeeper must have the management skills related to planning, organizing, leading and controlling, as well as general and professional knowledge of psychology of work and hygiene. The head hotel housekeeper, as a hotel manager, organizes, directs and controls the work of hotel housekeeping. It is responsible for the accuracy of the occupancy rate report, preparation of rooms and other hotel units, to achieve the highest level of quality of hotel services, training of employees, for the application of standards and for continuous application of business policy of the hotel

  7. Hotel business in Porto Alegre

    Directory of Open Access Journals (Sweden)

    Carla Schlieper Castilho

    2007-11-01

    Full Text Available This article intends to discuss the beginnings and evolution of hotel business in Porto Alegre City, relating the upsurge of these facilities with its historic context and locating them in time and space. This study identifies, classifies and discusses several types of lodging facilities settled between 1732 and 1940 and describes the particular characteristics of each one. This article also discusses the importance of selected hotels that became markers of the social and political history of the city.

  8. Salmonella in raccoons (Procyon lotor) in southern Ontario, Canada.

    Science.gov (United States)

    Jardine, Claire; Reid-Smith, Richard J; Janecko, Nicol; Allan, Mike; McEwen, Scott A

    2011-04-01

    Numerous serotypes of Salmonella have been detected in a variety of wild animals, including raccoons (Procyon lotor). Raccoons are common, mid-size omnivores that live in close association with people in urban and rural areas in Ontario. Although raccoons are known to shed Salmonella, little is known about their potential long-term role in maintaining Salmonella infections. We sampled feces from raccoons in three areas of Ontario: one primarily urban site around Niagara, one primarily rural site north of Guelph, and the grounds of the Toronto Zoo, in 2007 to identify which serotypes of Salmonella were commonly shed by raccoons in southern Ontario. In addition, we conducted a longitudinal study at the Toronto Zoo site to determine if raccoons remain persistently infected with Salmonella. Salmonella was found in 45% of samples. The prevalence of Salmonella in raccoon feces ranged from 27% at the rural site to 65% at the urban site. We detected 16 serotypes of Salmonella in 83 positive samples. The most common serotype detected in raccoons from the rural and zoo sites was Salmonella enterica serotype Typhimurium, whereas Salmonella Newport was detected most commonly in the urban site. Only one raccoon of 11 that were captured in four or more consecutive trapping sessions shed the same Salmonella serotype for two consecutive months, suggesting that raccoons regularly acquire new Salmonella serotypes from the environment.

  9. The physical environment and its relevance to customer satisfaction in boutique hotels; Hotel Haven, Helsinki

    OpenAIRE

    Jysmä, Ekaterina

    2012-01-01

    Object of this research is physical environment of the boutique hotel named Haven. As there is lack of the researches concerning physical environment role in the boutique hotels, this paper could be useful both for the studied hotel as well as for the other boutique hotels managers and owners. Moreover, it could be useful for the potential customers of Hotel Haven. Main topic of this research is the importance and relevance of the physical environment in Hotel Haven, mostly its impact o...

  10. Hotel Don Pepe. Marbella

    Directory of Open Access Journals (Sweden)

    Población, Eleuterio

    1965-07-01

    Full Text Available This splendid building, located at «Las Merinas», is a new source of interest in the beautiful Costa del Sol. It has been made with the most modern materials and techniques. It has an outstanding view over the sea and it has seven standardized floor levels occupied by single rooms, whilst other parts of the building are taken up with small apartments. The recreation zone includes a bar, swimming pools for children and adults, and a cabaret. The ground floor has a main entrance hall, reception offices, shopping corridor, great hall, tea room, and bar. The second floor has a breakfast room, connecting two banqueting halls, hairdresser's, sauna baths, gymnasium, administrative offices, and the manager's flat. The services zone comprises the kitchen, a dining room for various members of the senior staff, post office, laundry, and other standard facilities. The celler serves as a general store and also as wine storage. This hotel has a most impressive functional aspect, and sets a new standard of comfort and luxury for the benefit of tourists who visit this fashionable and picturesque part of the Mediterranean coast.Este espléndido edificio, situado en la finca «Las Merinas», es un atractivo más de la bellísima Costa del Sol malagueña. Se ha instalado de acuerdo con los más modernos materiales y técnicas, disfrutando de bellas vistas hacia el mar, y dispone de: un bloque con siete plantas-tipo de habitaciones, otro de apartamentos auxiliares de pequeña altura, y la zona de recreo, con bar, piscinas para niños, nadadores y saltos, y sala de fiestas. La planta baja aloja: el acceso principal, recepción, conserjería, galería comercial, gran hall, salón de té, bar, etc. La entreplanta comprende: el comedor de desayunos, en conexión con dos comedores para banquetes; peluquerías, sauna, gimnasio, administración y vivienda del director, aparte de la zona de servicios, con cocina, comedores varios de jefes, personal, correos, lavander

  11. SARS among Critical Care Nurses, Toronto

    OpenAIRE

    Loeb, Mark; McGeer, Allison; Henry, Bonnie; Ofner, Marianna; Rose, David; Hlywka, Tammy; Levie, Joanne; McQueen, Jane; Smith, Stephanie; Moss, Lorraine; Smith, Andrew; Green, Karen; Walter, Stephen D.

    2004-01-01

    To determine factors that predispose or protect healthcare workers from severe acute respiratory syndrome (SARS), we conducted a retrospective cohort study among 43 nurses who worked in two Toronto critical care units with SARS patients. Eight of 32 nurses who entered a SARS patient’s room were infected. The probability of SARS infection was 6% per shift worked. Assisting during intubation, suctioning before intubation, and manipulating the oxygen mask were high-risk activities. Consistently ...

  12. Towards Universal Design Hotels in Denmark.

    Science.gov (United States)

    Grangaard, Sidse

    2016-01-01

    Based on the research project 'Accessible Hotel Rooms' that studies the balance between the experience of supply and demand regarding accessibility features in Danish hotel rooms, this paper demonstrates factors having an influence on Universal Design hotels in Denmark. The research project was financed by the Danish Transport and Construction Agency. Different notions in the hotel sector of the current supply and demand for Universal Design hotel rooms are identified, as well as future demand. Despite supplying accessible rooms, some hotels do not advertise their accessibility features on their website. There exists an attitude in the hotel sector that functions as a barrier for Universal Design: if there are enough guests, for example business travellers, then why market the hotel on Universal Design? The paper points out the coherence between the understanding of the users and the view of demand. Another important factor is Corporate Social Responsibility, which can be regarded as a strategy or platform towards Universal Design hotels.

  13. Towards Universal Design Hotels in Denmark

    DEFF Research Database (Denmark)

    Grangaard, Sidse

    2016-01-01

    Based on the research project ‘Accessible Hotel Rooms’ that studies the balance between the experience of supply and demand regarding accessibility features in Danish hotel rooms, this paper demonstrates factors having an influence on Universal Design hotels in Denmark. The research project...... was financed by the Danish Transport and Construction Agency. Different notions in the hotel sector of the current supply and demand for Universal Design hotel rooms are identified, as well as future demand. Despite supplying accessible rooms, some hotels do not advertise their accessibility features...... on their website. There exists an attitude in the hotel sector that functions as a barrier for Universal Design: if there are enough guests, for example business travellers, then why market the hotel on Universal Design? The paper points out the coherence between the understanding of the users and the view...

  14. Barons Hotels - uus hotellikett, uued hotellid

    Index Scriptorium Estoniae

    2007-01-01

    Eelmisel aastal moodustatud hotellikett Barons Hotels OÜ opereerib Tallinnas kolme hotelli, need on eksklusiivne butiikhotell Barons, moodne äri-, konverentsi- ja puhkereisijate hotell Euroopa ja mugav kahetärnihotell Braavo!

  15. The Modern Marketing Communications of Hotel Enterprises

    National Research Council Canada - National Science Library

    Vlashchenko Nataliia M

    2017-01-01

    The article is aimed at studying the features of marketing communications in the hotel industry and developing scientific-practical recommendations to activate their use at the level of domestic hotel enterprises...

  16. Hotel Bisnis di Tepian Sungai Kapuas

    OpenAIRE

    Liunardy, Yulia

    2015-01-01

    Seiring dengan perkembangan zaman, kebutuhan akan tempat tinggal juga meningkat, begitu pula dengan hotel. Hotel merupakan tempat tinggal sementara sejumlah orang yang memiliki kepentingan tertentu seperti berwisata, berbisnis maupun dengan tujuan lainnya di tempat tertentu. Saat ini banyak Perusahaan yang melakukan investasi dengan membangun hotel di Kota Pontianak, baik hotel berbintang maupun melati. Metode yang digunakan adalah pendataan dari literatur dan studi lapangan, didapatkan bahwa...

  17. Training in Toronto's "New Economy"=La formation dans la "nouvelle" economie de Toronto.

    Science.gov (United States)

    Community Perspectives Series, 2002

    2002-01-01

    This Community Perspectives Series document includes statements about the new economy in Toronto made by four participants in a March 2001 forum. The new economy was defined by the moderator as "an economy that emphasizes knowledge and technical processes put to the production of goods and other outputs so that an individual's knowledge is…

  18. Destination Characteristics that Drive Hotel Performance

    DEFF Research Database (Denmark)

    Assaf, A. George; Josiassen, Alexander; Woo, Linda

    2017-01-01

    The increased market saturation and competition in both domestic and international tourism destinations have renewed interest among hotel operators in identifying the key drivers of hotel performance. This paper presents a comprehensive analysis of the determinants of hotel performance and their ...

  19. MARKETING IN HOTEL CORPORATION AND SPORT MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Miodrag Koprivica

    2009-11-01

    Full Text Available Sportsmen are customers of hotel services, therofore sports managers must have about their organization and work. In the hotel business there are at least three involved parties, and each one of them has one or more main goals. Main goal of the hotel owners is to make profit, hotel employees is to earn their salaries and the hotel guests main goal is to get the satisfac- tion through the services that hotel offers. Main assignment of the hotel management is to create business strategy which would lead to satisfaction of all three involved parties. Favoring one of the involved party’s needs that leads to other parties disadvanta- ge is not a formula of successful management. Mission and vision of the hotel business are determined by the hotel owners them- selves. The goal of the hotel management is to “translate” the general business philo- sophy into goals, plans and measures in order to achieve the before mentioned philo- sophy. Determining of the (really achievable vision, “dream of success” if you will, is the foundation of the total and successful business politics in the hotelier business. The goal of this work is to answer the questions of the usefulness of the hotels marketing mix, diverse commercial tools and the resource size which hotels use for mar- keting. All in the function of general alignment of the universal business politics and concrete plans and functions.

  20. Hotell Radisson SAS = Radisson SAS Hotel / Inga Raukas

    Index Scriptorium Estoniae

    Raukas, Inga, 1967-

    2001-01-01

    Projekteerija Arhitektuuribüroo Künnapu & Padrik. Arhitektid Vilen Künnapu, Ain Padrik, Eero Palm, Tarmo Maiste. Sisekujundajad Christian Lundwall, Jan Öberg. Konstruktsioonid: Teuvo Meriläinen, Jyrki Rautamäki. Projekt ja hotell valmis 2000. 12 ill.: korruste plaanid, sise- ja välisvaated

  1. Adoption of Internet and Web Technology for Hotel Marketing: A Study of Hotels in Thailand

    OpenAIRE

    Suree Khemthong; Roberts, Linda M.

    2014-01-01

    This paper examines the effect of three groups of characteristics: organisational, technological, and environmental on the adoption of Internet and Web based marketing activities (IWMA) in the hotel industry by using data collected from a sample of 152 hotels in Thailand. The adoption of IWMA has been categorised into two levels: 1) non-early adopter hotels, and 2) early adopter hotels. The results indicate that Thai hotels that adopted IWMA at the early adopter stage were larger in size, and...

  2. Analisis Penerapan Sistem Manajemen Limbah Berdasarkan Sertifikasi Eco-hotel Di Sheraton Surabaya Hotel and Towers

    OpenAIRE

    Wibowo, Melisa; Andreani, Fransisca

    2013-01-01

    Sistem manajemen limbah menjadi hal yang perlu diperhatikan bagi pelaksana bisnis perhotelan. Sheraton Surabaya Hotel and Towers mendasarkan sistem manajemen limbah pada sertifikasi Eco-Hotel, yaitu sertifikasi yang didasarkan pada ISO 14001 tahun 2004 mengenai Standar Manajemen Lingkungan dan diaplikasikan pada bisnis dan operasional hotel. Dalam penelitian ini, penulis ingin mengetahui penerapan sistem manajemen limbah berdasarkan sertifikasi Eco-Hotel di Sheraton Surabaya Hotel and Towers....

  3. Business Tourists' Opinions of Radisson Blu Royal Hotel Vaasa as a Business Hotel

    OpenAIRE

    Kettunen, Jenni

    2012-01-01

    The aims of thesis was to find out business tourists’ values and needs which are related to the hotel industry and study business tourists’ opinions of Radisson Blu Royal Hotel Vaasa. The theoretical part presents overview of business tourism, hotel industry and what kind of issues the hotel industry needs to pay attention to when guests are business tourists. Consumer behavior focuses on business tourists’ needs and wants which are related to the hotel. Number of female business tourists has...

  4. Listen and Speak: Power-Knowledge-Truth and Cochlear Implants in Toronto

    Directory of Open Access Journals (Sweden)

    Tracey Edelist

    2015-02-01

    Full Text Available Cochlear implants and auditory-verbal therapy are the latest techniques and technologies used to make deaf people learn to listen and speak. This paper provides a genealogical analysis of the Cochlear Implant Program at SickKids Hospital in Toronto, Ontario, Canada and shows how this program exemplifies the medicalization of deafness while denying deaf children the opportunity to learn sign language. Using Foucault's concept of governmentality, the relations between power, knowledge, truth and their influences on the program's practices are revealed in order to provide insight into Canadian society's conceptions of deafness. This analysis reveals the Cochlear Implant Program as a capitalist establishment that is supported by unquestioned reverence of modern medicine and technology, oriented by a quest for normalcy. The paper concludes by encouraging members of the Deaf community and their supporters to challenge the hegemony of normalcy by utilizing alternate research-based knowledge-truths of cochlear implants and sign language.

  5. Bathymetry of Lake Ontario

    Data.gov (United States)

    National Oceanic and Atmospheric Administration, Department of Commerce — Bathymetry of Lake Ontario has been compiled as a component of a NOAA project to rescue Great Lakes lake floor geological and geophysical data and make it more...

  6. Isolation prevalence of pulmonary nontuberculous mycobacteria in Ontario in 2007.

    Science.gov (United States)

    Al Houqani, Mohammed; Jamieson, Frances; Chedore, Pamela; Mehta, Mauli; May, Kevin; Marras, Theodore K

    2011-01-01

    The reported prevalence of pulmonary nontuberculous mycobacteria (NTM) infections is increasing. To determine the 'isolation prevalence' of NTM in 2007 and compare it with previously published research that examined the increasing rates of isolation of NTM from clinical pulmonary specimens between 1997 and 2003. Isolation prevalence was investigated retrospectively by reviewing a cohort of all positive pulmonary NTM culture results from the Tuberculosis and Mycobacteriology Laboratory, Public Health Laboratory (Toronto, Ontario) in 2007, which identifies at least 95% of NTM isolates in Ontario. Isolation prevalence was calculated as the number of persons with a pulmonary isolate in a calendar year divided by the contemporary population and expressed per 100,000 population. Changes in isolation prevalence from previous years were assessed for statistical significance using generalized linear models with a negative binomial distribution. In 2007, 4160 pulmonary isolates of NTM were collected from 2463 patients. The isolation prevalence of all species (excluding Mycobacterium gordonae) was 19 per 100,000 population in 2007 - an increase from previous observations reported for Ontario - corresponding to an average annual increase of 8.5% from 1997 to 2007 (Pisolation prevalence of Mycobacterium avium complex (8.8%, Pmycobacteria remained relatively stable. The isolation prevalence of pulmonary NTM continues to increase significantly in Ontario, supporting the belief that pulmonary NTM disease is increasingly common.

  7. Hotels Make Room for Fitness.

    Science.gov (United States)

    Koszuta, Laurie Einstein

    1986-01-01

    Hotels, in hopes of gaining a competitive edge, are offering workout rooms, exercise equipment, fitness trails, and jogging tracks, but no standards have been set for safety of the facilities or staff preparedness in exercise screening, equipment use, injury prevention, or first aid. (MT)

  8. Teachers' perspective on barriers to implementing physical activity curriculum guidelines for school children in Toronto.

    Science.gov (United States)

    Dwyer, John J M; Allison, Kenneth R; Barrera, Maru; Hansen, Barbara; Goldenberg, Ellie; Boutilier, Marie A

    2003-01-01

    Teachers in Ontario are expected to implement the physical activity guidelines in the health and physical education (HPE) curriculum document that was introduced in 1998. This study examined Toronto teachers' perspective on barriers to implementing these guidelines. Forty-five teachers from five Toronto elementary schools in which generalist classroom teachers provide physical education classes participated in focus groups. An experienced moderator facilitated each session. Themes were inductively generated from the data. Participants reported that children were not engaged in moderate or vigorous physical activity daily and for the expected duration. Participants identified three categories of barriers to implementing the curriculum guidelines: lower priority for HPE, lack of performance measures for physical activity, and lack of sufficient infrastructure. First, they reported that the new curriculum expectations for other subjects were demanding, which left little time to focus on physical education. They felt that resource support for the HPE curriculum was not sufficient and that physical education specialists were necessary but unavailable to implement the curriculum. Second, participants felt accountable to both government and parents for high student performance on standardized tests in subjects deemed to be of higher priority. Third, participants reported inadequate facilities and equipment, use of portables for classrooms, cancelling physical education to have events in the gymnasium, and unavailability of teachers to supervise off-school physical activity. The study suggests that participating teachers perceive physical education to be a low priority in the educational system, making it difficult for them to meet the HPE curriculum expectations.

  9. Top 10 health care ethics challenges facing the public: views of Toronto bioethicists

    Directory of Open Access Journals (Sweden)

    Bell Jennifer

    2005-06-01

    Full Text Available Abstract Background There are numerous ethical challenges that can impact patients and families in the health care setting. This paper reports on the results of a study conducted with a panel of clinical bioethicists in Toronto, Ontario, Canada, the purpose of which was to identify the top ethical challenges facing patients and their families in health care. A modified Delphi study was conducted with twelve clinical bioethicist members of the Clinical Ethics Group of the University of Toronto Joint Centre for Bioethics. The panel was asked the question, what do you think are the top ten ethical challenges that Canadians may face in health care? The panel was asked to rank the top ten ethical challenges throughout the Delphi process and consensus was reached after three rounds. Discussion The top challenge ranked by the group was disagreement between patients/families and health care professionals about treatment decisions. The second highest ranked challenge was waiting lists. The third ranked challenge was access to needed resources for the aged, chronically ill, and mentally ill. Summary Although many of the challenges listed by the panel have received significant public attention, there has been very little attention paid to the top ranked challenge. We propose several steps that can be taken to help address this key challenge.

  10. Future changes of temperature and heat waves in Ontario, Canada

    Science.gov (United States)

    Li, Zhong; Huang, Guohe; Huang, Wendy; Lin, Qianguo; Liao, Renfei; Fan, Yurui

    2017-05-01

    Apparent changes in the temperature patterns in recent years brought many challenges to the province of Ontario, Canada. As the need for adapting to climate change challenges increases, the development of reliable climate projections becomes a crucial task. In this study, a regional climate modeling system, Providing Regional Climates for Impacts Studies (PRECIS), is used to simulate the temperature patterns in Ontario. Three PRECIS runs with a resolution of 25 km × 25 km are carried out to simulate the present (1961-1990) temperature variations. There is a good match between the simulated and observed data, which validates the performance of PRECIS in reproducing temperature changes in Ontario. Future changes of daily maximum, mean, and minimum temperatures during the period 2071-2100 are then projected under the IPCC SRES A2 and B2 emission scenarios using PRECIS. Spatial variations of annual mean temperature, mean diurnal range, and temperature seasonality are generated. Furthermore, heat waves defined based on the exceedance of local climatology and their temporal and spatial characteristics are analyzed. The results indicate that the highest temperature and the most intensive heat waves are most likely to occur at the Toronto-Windsor corridor in Southern Ontario. The Northern Ontario, in spite of the relatively low projected temperature, would be under the risk of long-lasting heat waves, and thus needs effective measures to enhance its climate resilience in the future. This study can assist the decision makers in better understanding the future temperature changes in Ontario and provide decision support for mitigating heat-related loss.

  11. Graffiti Art: A Contemporary Study of Toronto Artists.

    Science.gov (United States)

    Bowen, Tracey E.

    1999-01-01

    Examines six graffiti artists in Toronto (Canada) who had formal art education at either the senior secondary or postsecondary level through tape-recorded interviews. Focuses on who they are, their views of the graffiti community in Toronto, the relationship between their artwork and education, and whom they each perceive as their audience. (CMK)

  12. Towards the Multi-Cultural School - Lessons from Toronto.

    Science.gov (United States)

    Loney, Martin

    1982-01-01

    A multicultural program has been developed in Toronto's (Canada) non-Catholic public school system to accord a place to students' home cultures and to directly confront racism. Includes comments on Toronto Board of Education's policy on race and ethnic relations. (Author/JN)

  13. Viral Infections of Toronto Children During 1965

    Science.gov (United States)

    McLean, D. M.; Coleman, Marjorie A.; Larke, R. P. B.; McNaughton, G. A.

    1966-01-01

    Enteroviruses were isolated from feces and/or cerebrospinal fluid of 29 of 43 Toronto children who contracted aseptic meningitis, pleurodynia, abdominal pain or febrile upsets between June and October, 1965. Coxsackie A9 virus was the dominant agent in aseptic meningitis and Coxsackie B1 virus in pleurodynia and other syndromes. Sero-logical evidence of recent Coxsackie B1 and Echo 6 infection was obtained in two additional patients with aseptic meningitis who did not yield virus, and elevated Coxsackie B1 antibody titres were found in one patient with pericarditis. A newborn infant died with myocarditis due to Coxsackie B1 virus following infection of the mother during the immediate antenatal period. Paired sera collected only two to four days apart from patients with enteroviral syndromes or mumps meningoencephalitis frequently showed four-fold or greater increases of antibody levels. PMID:5932085

  14. Conference on Multiculturalism in Education (Toronto, Ontario, April 20-23, 1977).

    Science.gov (United States)

    Dubois, Sheilagh V.C.

    This document consists of papers and group reports on multicultural education in Canada. Recurrent themes in the conference papers presented include: the concept of personal dignity as related to all aspects of multicultural education; the importance of language in maintaining cultural and ethnic identity; the problem of information overload in…

  15. Ethnocultural and Sex Characteristics of Patients Attending a Tertiary Care Pain Clinic in Toronto, Ontario

    Directory of Open Access Journals (Sweden)

    Angela Mailis-Gagnon

    2007-01-01

    Full Text Available BACKGROUND: Ethnocultural factors and sex may greatly affect pain perception and expression. Emerging literature is also documenting racial and ethnic differences in pain access and care.

  16. MARKET ANALYSIS OF HOTEL SERVICES IN UKRAINE

    Directory of Open Access Journals (Sweden)

    Iryna Antonova

    2015-11-01

    Full Text Available The subject of this research is the market of hotel services in Ukraine in recent years, since the market for the hotel services in Ukraine emerged in the first half of the 2000s. Initially, the focus of both local and foreign investors was on the development of the hotel market in Kyiv. Gradually, with the development of hotel business in Ukraine, investors’ interest began to shift in the direction of populated cities, primarily large business centers of the country (with a population of about 1 million people such as Kharkiv, Donetsk, Dnipropetrovsk, Lviv and in the direction of resort areas – Crimea, Carpathians, Odessa. According to the World Tourism Organization during the past 24 years the income from international tourism has increased by 9%. The number of international tourists every year is growing at a rate of 4%. Active development of hotel real estate segment was highly influenced by the European football championship held in 2011 due to the requirements of the cities-organizers which hosted matches (Kyiv, Kharkiv, Donetsk, Lviv to have certain number of hotel rooms of different categories. Purpose. The study is an analysis of the problems in the market of hotel services and prospects for their solution. Hospitality industry in Ukraine is one of the fastest growing sectors of the economy. It is pleasant to note that new hotels, rest houses and resorts are being opened while the existing hotels are being reconstructed to meet higher levels of services. Unsaturated market of hotel services of different levels creates a great opportunity for international hotel operators to enter Ukrainian market with confidence and expand its influence in the industry by the means of its internal policies. Therefore, this study is very relevant in the modern realms. The methodological base of research were works of domestic and foreign authors dedicated to the problems of the hotel industry development. Existing problems in the hospitality industry

  17. Hotel smoking policies and their implementation: a survey of California hotel managers.

    Science.gov (United States)

    Zakarian, Joy M; Quintana, Penelope J E; Winston, Carl H; Matt, Georg E

    2017-01-01

    Most states in the U.S. permit hotels to allow smoking in some guest rooms, and only five (Indiana, Michigan, North Dakota, Vermont, and Wisconsin) require that all hotel and motel rooms be 100% smoke-free (State and local 100% smokefree hotel and motel guest room laws enacted as of July 3, 2017). Little is known, however, about how hotels' smoking policies have been implemented. This study examined hotels' smoking policies and their implementation. A telephone survey of a random sample of 383 California hotel managers was conducted. Overall, 60.6% of hotels reported that smoking was prohibited in all guest rooms, and 4.7% reported that smoking was prohibited everywhere on their property. While California law permitted smoking in up to 65% of guest rooms, only 6.9% of rooms were reported as smoking-permitted. Over 90% of hotels had smoking rooms scattered among nonsmoking rooms, and about half of the smoking hotels reported that guests requesting either smoking or nonsmoking rooms were sometimes assigned to the other room type. When guests smoked in nonsmoking rooms fees could be substantial, but were often uncollected. Hotel smoking policies and their implementation fall short of protecting nonsmoking guests and workers from exposure to secondhand and thirdhand smoke. Complete indoor smoking bans for all hotels are needed to close existing loopholes. Nonsmokers who wish to protect themselves from exposure to tobacco smoke should avoid hotels that permit smoking and instead stay in completely smoke-free hotels.

  18. Fuzzy Expert System For The Selection Of Tourist Hotels

    Directory of Open Access Journals (Sweden)

    GOPAL SINGH

    2015-08-01

    Full Text Available In the present work a simple and very effective mathematical model is designed for tourist hotels of LEVEL 2. Location of hotels building structure of hotels quality of hotels feedback of hotels and advertisement of hotels are as input factors. Trapezoidal membership function and triangular membership function are used for fuzzification process and defuzzification is done by COG technique. The fuzzy logic has been utilized in several different approaches to modeling the selection of tourist hotels process. This model addressed the hotel of LEVEL2 and this model concludes that the hotel is LEVEL 2 with degree of precision 52.15 .

  19. From Hotelling to Backstop Technology.

    OpenAIRE

    Levy, A.

    2000-01-01

    Hotelling's conceptual framework is expanded to incorporate the effects of a backstop technology on the planning horizon of the suppliers of an exhaustible resource and its price and quantity trajectories. It is shown that in the non-trivial case, the presence of a backstop technology shortens the planning horizon of the suppliers of the exhaustible resource in accordance with the resource suppliers' rate of time preference, backstop technology's rate of irnprovement and ratio of the initial ...

  20. Service quality in hotel industry

    OpenAIRE

    Mitreva, Elizabeta; Miteva, Natasa; Saneva, Dusica

    2017-01-01

    Quality assessment is one of the greatest challenges of hotel industry. Given its complex nature, numerous technics help in quality measurement, assessment and management. Following this it can be achieved full quality management and with that sustainable business development to the satisfaction of all stakeholders. In service industries quality is measured according to consumers’ expectation and perception. The aim of this paper is to, through literature review, to get the importance of qual...

  1. ECO-MARKETING TRENDS OF HOTEL INDUSTRY DEVELOPMENT IN UKRAINE

    OpenAIRE

    Olha DANILOVA; Nataly ZABLOTOVSKA; Inna PASHANIUK

    2017-01-01

    Eco-marketing trends of hotel industry development are examined. Major factors that effected on the appearance of eco-hotels are disclosed, as well as eco-hotel environmental and economic benefits are discussed. Classification of both eco-hotels and organizations involved in eco-certification is suggested. Problems and prospects of eco-hotel development in Ukraine are analyzed.

  2. Challenges of Hotel Branding. An Overview of the Romanian Seaside Hotel Industry

    Directory of Open Access Journals (Sweden)

    Andreea-Daniela Moraru

    2016-01-01

    The paper is aimed at presenting several facets of branding in the hotel industry, and at brieflyasserting the current state and challenges faced by the Romanian Seaside hotel industry related tobranding.

  3. How do customers evaluate hotel service quality? An empirical study in Tehran hotels

    National Research Council Canada - National Science Library

    Seyedvahid Najafi; Saber Saati; Mohammad Kazem Bighami; Farshid Abdi

    2013-01-01

    The purpose of this study is to investigate the dimensions of hotel service quality, to assess relative importance of them and to evaluate service quality of Tehran hotels in terms of guests’ perspectives...

  4. Family involvement and hotel online reputation

    Directory of Open Access Journals (Sweden)

    J. Diéguez-Soto

    2017-07-01

    Full Text Available Online reputation is nowadays particularly significant in the context of hotel firms due to the high sensitivity and enormous influence of electronic word-of-mouth activities of customers. Since there is still no clear set of online reputation-generating factors, the aim of this paper is to contribute to this knowledge considering the role of family governance as an antecedent of hotel online reputation. Specifically, our purpose is to explain whether the heterogeneity among family firms regarding their family influence on the business exerts a significant effect on online reputation of hotel firms, investigating how family ownership and family management dimensions interact in terms of influencing online reputation. Our findings, based on a sample of 157 Spanish family hotels, indicate a positive influence of family ownership on a hotel's online reputation, augmented by a positive moderating effect of the family management represented by the presence of a family CEO managing the hotel.

  5. The Modern Marketing Communications of Hotel Enterprises

    Directory of Open Access Journals (Sweden)

    Vlashchenko Nataliia M.

    2017-06-01

    Full Text Available The article is aimed at studying the features of marketing communications in the hotel industry and developing scientific-practical recommendations to activate their use at the level of domestic hotel enterprises. A classification of the communications of hotel enterprises, with defining the place for marketing therein, has been compiled. A complex of marketing communications of hotel enterprises has been developed, taking account of the current marketing instrumentarium. Objectives for the staff of hotel enterprises in terms of activities in the social networks have been formulated. Recommendations to activate the development of Internet marketing in the sphere of hospitality have been developed. It has been concluded that the special feature of promoting services of a hotel enterprise is the development of personalized relationships with customers.

  6. Empowerment Perceptions of Employees in Hotel Enterprises

    OpenAIRE

    Şenol Çavuş; Cüneyt Tokmak; Nasiykat Mambetova

    2015-01-01

    The concept of empowerment, which is applicable for any social group that the person belongs to, is an essential phenomenon for continuity and success of the organization. The main purpose of this study is to determine the empowerment perceptions of employees in hotel industry. The research was conducted in four and five star hotels that operate in the city of Bishkek, Kyrgyzstan, and 170 employees were reached at those hotels. Empowerment ...

  7. Perancangan Corporate Identity Hotel Idas Kuta - Bali

    OpenAIRE

    Beatric, Stephani; Soehardjo, A. J; Prasetyadi, Budi

    2013-01-01

    Hotel Idas Kuta-Bali memerlukan perancangan corporate identity yang baru guna membangun citra Perusahaan.Konsep perancangan corporate identity Hotel Idas dibuat sesuai dengan identitas dari hotel ini, yaitu hoteldengan konsep nuansa alam yang nyaman serta menyediakan fasilitas lengkap dengan harga terjangkau. Melaluipembuatan logo pada corporate identity dengan kesan simpel yang unik serta menunjukkan kepribadian darihotel, kemudian mengaplikasikannya pada berbagai media promosi yang berkaitan.

  8. AKSESIBILITAS HOTEL HORISON BEKASI DENGAN MAL METROPOLITAN

    Directory of Open Access Journals (Sweden)

    Nadia Nursintia

    2016-03-01

    Full Text Available Abstract - Development of accommodation services is growing very fast, the construction of hotels ranging from low to star property confirms that the business is very profitable and promising. Growing hotel development as the presence and development of tourism in a region. Concept of mix used and are now growing in demand by developers. In addition to shorten the land, its facilities are increasingly in demand, because the concept of developing the land into two business buildings comprising the hotel and mall, can provide ease of access for service users to carry out all the activities that support their activities. Accessibility is a very important thing to be considered for the service users to choose the hotel accommodation that will be flown them. Distance, transportation, facilities, road conditions, and ease of location had been the benchmark and consideration to get a suitable hotel for their activities.   Keyword : Accessibility, Hotel   Abstrak - Perkembangan jasa akomodasi saat ini berkembang sangat cepat, dibangunnya hotel mulai dari hotel rendah hingga bintang menegaskan bahwa bisnis properti ini sangat menguntungkan dan menjanjikan. Pembangunan hotel berkembang seiring hadirnya dan berkembangnya pariwisata di suatu daerah. Konsep mix used pun kini semakin berkembang dan diminati oleh para pengembang. Selain karena mempersingkat lahan, fasilitas nya pun semakin diminati, karena konsep mengembangkan satu lahan menjadi dua bangunan usaha yang terdiri dari hotel dan mal, dapat memberikan kemudahan akses untuk para pengguna jasa untuk melakukan segala aktifitas yang mendukung kegiatannya. Aksesbilitas merupakan hal yang sangat penting yang menjadi pertimbangan bagi para pengguna jasa akomodasi untuk memilih hotel yang akan mereka singgahi. Jarak, transportasi, fasilitas, kondisi jalan, dan kemudahan lokasi lah yang menjadi tolak ukur dan pertimbangan untuk mendapatkan hotel yang cocok bagi kegiatan mereka.   Kata Kunci

  9. Antesen Customer Loyalty Pada Budget Hotel

    OpenAIRE

    Rahma, Latifa

    2016-01-01

    This research discusses the effects of Service Quality on Customer Satisfaction, Customer Loyalty, and Brand Image Budget hotel (Five Budget Hotel Managed by local chain hotel). The purpose of this study were 1) to analyze the effects of Service Quality on Customer Satisfaction, 2) to analyze the effects of Service Quality on Customer Loyalty, 3) to analyze the effect of Customer Satisfaction to Customer Loyalty, 4) to analyze the effects of Service Quality on the Brand Image, 5 ) to analyze ...

  10. Corporate social responsibility in hotel industry

    Directory of Open Access Journals (Sweden)

    Maciej Abram

    2016-10-01

    Full Text Available The first objective of this article is to describe the fundamental aspects of the concept of Corporate Social Responsibility (CSR. The second goal is to present the activities, or the so-called good practices that hotels may take up and which are in tandem with the idea of CSR. The good practices will be described on the example of Polish hotel group and two hotels active on the Polish market, especially in Krakow. The article outlines possible benefits resulting from the implementation of CSR principles into the hotel strategy.

  11. C-corporation Hotels vs. Hotel-REITs: A Theoretical and Practical Comparison

    Directory of Open Access Journals (Sweden)

    Tarik Dogru

    2017-02-01

    Full Text Available What are the main differences between C-corporation hotels, such as Marriott, Hilton, and Choice, and Hotel-REITs like Diamond Rock, Felcor, and Host? What are the potential growth opportunities in these hotel structures? The author answers these questions by comparing the two corporate structures.

  12. Familiy hotels as a development opportunity of Croatian hotel industry

    OpenAIRE

    Mili Razović

    2014-01-01

    Modern tourists during their stay in the tourism area expect hospitality and direct relationship with its host. The purpose of this paper is to point out the fact that the needs of modern tourists can be satisfied especially in the atmosphere and ambience of the family hotels as more significant form of Croatian tourism offer. Design – The paper consists of comments, research and research results. The methodology of this paper is based on field research on the islands of Brac, Vis, Hvar and Š...

  13. SARS among Critical Care Nurses, Toronto

    Science.gov (United States)

    McGeer, Allison; Henry, Bonnie; Ofner, Marianna; Rose, David; Hlywka, Tammy; Levie, Joanne; McQueen, Jane; Smith, Stephanie; Moss, Lorraine; Smith, Andrew; Green, Karen; Walter, Stephen D.

    2004-01-01

    To determine factors that predispose or protect healthcare workers from severe acute respiratory syndrome (SARS), we conducted a retrospective cohort study among 43 nurses who worked in two Toronto critical care units with SARS patients. Eight of 32 nurses who entered a SARS patient’s room were infected. The probability of SARS infection was 6% per shift worked. Assisting during intubation, suctioning before intubation, and manipulating the oxygen mask were high-risk activities. Consistently wearing a mask (either surgical or particulate respirator type N95) while caring for a SARS patient was protective for the nurses, and consistent use of the N95 mask was more protective than not wearing a mask. Risk was reduced by consistent use of a surgical mask, but not significantly. Risk was lower with consistent use of a N95 mask than with consistent use of a surgical mask. We conclude that activities related to intubation increase SARS risk and use of a mask (particularly a N95 mask) is protective. PMID:15030692

  14. Eesti filmi "Jade Warrior" esilinastus Torontos / Andres Laasik

    Index Scriptorium Estoniae

    Laasik, Andres, 1960-2016

    2006-01-01

    Soome ja Hiina mütoloogiat ühendav fantaasiafilm "Igavese armastuse sõdalane - Jade Warrior" (Soome, Hiina ja Eesti ühistöö) esilinastus eile Toronto filmifestivalil. Andmed filmi tootmise ja levitamise kohta

  15. Re-Design Interior Boutique Hotel Di Malang

    OpenAIRE

    Mariana Wibowo, Inez Natalia Suteja

    2016-01-01

    Malang is one of the places nostalgia tourists by Dutchman. Design boutique hotel take building's dutch colonial. Boutique hotel having the characteristics of unique, historic, and fancy. Uniqueness boutique hotel ditonjolkan in the atmosphere hotel that looks homey with support 3star class hotel facilities. The concept of the basis of design with apply a style of design colonial into the interior of boutique hotel good with the material the wall, the floor, ceiling, column and the elements d...

  16. Strategic Management Practices within the Romanian Hotel Industry

    OpenAIRE

    Ovidiu-Niculae Bordean; Anca Borza

    2014-01-01

    The fierce competition among hotels had forced managers to reconsider the way in which they are doing business. The strategic planning is seen as one approach that could help hotel managers to bust their hotel performance and to obtain a competitive advantage against the other hotels. This paper addresses the issue of strategic management in the hotel industry through a survey designed to identify the strategic practices that hotels from the North-Western part of Romania are using. The resear...

  17. Horses Hotel: Proust a Contrapelo

    Directory of Open Access Journals (Sweden)

    Patrick Bange

    2013-10-01

    Full Text Available Este trabalho articula uma crítica da peça Horses Hotel, dirigida por Alex Cassal e Clara Kutner e que esteve em cartaz no Oi Futuro do Flamengo, no Rio de Janeiro, de dezoito de abril a dois de junho de 2013. A partir de uma investigação do projeto estético disposto sobre o palco, percurso ao longo do qual convido Gustave Flaubert e Marcel Proust, discuto em que medida esse projeto constitui uma estética sintomática, cuja base está na defesa de uma arte pela sensação em si.

  18. Housekeeping ESL. Workplace Literacy Curriculum for Hotels.

    Science.gov (United States)

    Van Duzer, Carol; And Others

    This curriculum for hotel employees is based on the analyses of worksite tasks and interactions. Hotel housekeepers were observed on the job, supervisors were consulted, and existing resources were reviewed to determine the language and basic skills needed to effectively and efficiently perform job duties. Twelve curriculum units were developed,…

  19. Pricing in the hotel and catering sector

    NARCIS (Netherlands)

    W.H.M. van der Hoeven; A.R. Thurik (Roy)

    1987-01-01

    textabstractA model explaining gross margins in the hotel and catering sector is developed. A cost-mark-up model for the retail sector is used as a starting point. Although we have to reject the hypothesis of mark-up pricing in the hotel and catering sector, the model proves a useful instrument to

  20. Boutique Hotel Di Manado. Superimpose Architecture

    OpenAIRE

    Pulu, Astrid A; Makainas, Idradjaja; Erdiono, Deddy

    2017-01-01

    Penyediaan jasa akomodasi yang memadai menjadi salah satu sarana pendukung kelancaran pariwisata suatu daerah. Bagi kota Manado dengan objek pariwisata yang mampu mencuri perhatian wisatawan domestik maupun mancanegara, hal ini merupakan sesuatu yang sangat penting. Berbagai hotel beserta klasifikasinya pun sudah banyak bermunculan. Namun melihat perkembangan minat wisatawan terhadap properti yang unik dan terasa berbeda semakin meningkat, maka kehadiran boutique hotel sangat dibutuhkan mengi...

  1. Hotel housekeeping work influences on hypertension management.

    Science.gov (United States)

    Sanon, Marie-Anne

    2013-12-01

    Characteristics of hotel housekeeping work increase the risk for hypertension development. Little is known about the influences of such work on hypertension management. For this qualitative study, 27 Haitian immigrant hotel housekeepers from Miami-Dade County, FL were interviewed. Interview transcripts were analyzed with the assistance of the Atlas.ti software for code and theme identification. Influences of hotel housekeeping work on hypertension management arose both at the individual and system levels. Factors at the individual level included co-worker dynamics and maintenance of transmigrant life. Factors at the system level included supervisory support, workload, work pace, and work hiring practices. No positive influences were reported for workload and hiring practices. Workplace interventions may be beneficial for effective hypertension management among hotel housekeepers. These work influences must be considered when determining effective methods for hypertension management among hotel housekeepers. © 2013 Wiley Periodicals, Inc.

  2. Hotel en Guadalupe, Antillas francesas

    Directory of Open Access Journals (Sweden)

    Bruyère, André

    1966-04-01

    Full Text Available This hotel complex includes a central building and two wings. The former is occupied with the main hall, reception zone, management offices, various shops, bars, games section, open air reception space, resting rooms, dancing hall, services and secondary rooms. The east wing contains the dining room, two drawing rooms, a hall for meetings and banquets, kitchen, dining room for the staff, washing facilities and similar. The west wing has 54 bedrooms and 3 reception rooms. The most outstanding features of this project are the use of concrete slabs for the roof, and the strongly articulate planform, which fits beautifully with the exuberant natural environment.El conjunto hotelero construido consta: de un cuerpo central y dos alas laterales. El primero alberga: la entrada del hotel; zona de recepción; despachos de la administración y dirección; varias tiendas; bares; áreas para juegos; salones al aire libre; salones de descanso; pista de baile; servicios; etc. El ala E. aloja: el comedor; dos salones; la sala para congresos, banquetes u otros usos, etc.; cocinas; comedor de los empleados; lavandería; etc. El ala O. consta de 84 dormitorios y 3 salones. Destacan como características más notables del edificio, el empleo de movidas láminas de hormigón como cubiertas y su planta ágil y viva, que tan bien encaja en el marco exuberante que la rodea.

  3. Hotel Intercontinental, en Ginebra (Suiza

    Directory of Open Access Journals (Sweden)

    Honegger, Addor

    1965-12-01

    Full Text Available This is one of the largest hotels in Switzerland, having 400 bedrooms and a capacity for 800 guests, distributed in 15 storeys. There are also 3 restaurants, 3 bars, a dancing hall, a general hall, with installations for simultaneous translations, cinema shows, etc., with accommodation for 400 people, four lecture rooms, a number of luxurious shops, hairdressers and beauty salon, travelling agency, hot water pool, and other ameneties. Its main merit is the right choice of materials, and the simple, elegant style of its outer shape and interior decoration.Este hotel, que es uno de los mayores construidos en Suiza, cuenta, entre sus dependencias, con 400 habitaciones que pueden acoger a 800 huéspedes y distribuidas en 15 plantas; tres restaurantes; tres bares; un salón de baile; un salón para múltiples usos, equipado con instalaciones de traducción simultánea, de proyección, etc., y en el cual pueden ser servidos banquetes de 400 cubiertos; cuatro salas de conferencias; una serie de lujosas tiendas; peluquería y salón de belleza; agencias de viajes; piscina con agua caliente; etc. Su mayor atractivo reside en la acertada elección de los materiales empleados en su construcción, así como en la elegancia y sencillez de líneas exteriores y decoración interior.

  4. Environmentally-friendly practices in hotels

    Directory of Open Access Journals (Sweden)

    Miriam Mbasera

    2016-03-01

    Full Text Available Orientation: There has been a growing concern for a ‘green’ hotel in the view of customers as they experience an increased awareness of environmental damage and excessive consumption of goods, energy and water.Research purpose: To determine the environmentally-friendly practices in hotels in Zimbabwe and South Africa and establish the contribution that hotels are making towards mitigation of the negative environmental effects.Motivation for the study: Currently, the world is facing environmental issues, which include global climate change, ozone depletion, pollution, high consumption of resources and increasing amounts of solid waste. Hotels, as part of the tourism industry, exert a significant impact on the environment. While the extent and range of the impact that hotels exert on the environment suggest an urgent need to address this problem, the question that arises is whether hoteliers appreciate the need for environmentally-friendly initiatives in their establishments.Research design, approach and method: A qualitative research was carried out in eight hotels that employ the strategy of the case study in the aforementioned countries. Main findings: Currently, no policies for green management exist, although some hotels do engage in some environmentally-friendly practices. Some hotel managers do not implement green management initiatives to mitigate the environmental problems emanating from their hotel operations.Practical and/or managerial implications: This indicates that a gap exists between managers’ awareness of appropriate environmentally-friendly practices for hotels, implying a need for training and increased awareness of green management.Contribution and/or value-add: The results could guide managers in the implementation of environmentally-friendly practices in an effort to mitigate environmental problems facing the present generation.

  5. Clinical Telemedicine Utilization in Ontario over the Ontario Telemedicine Network

    OpenAIRE

    O'Gorman, Laurel D.; Hogenbirk, John C; Warry, Wayne

    2016-01-01

    Abstract Introduction: Northern Ontario is a region in Canada with approximately 775,000 people in communities scattered across 803,000?km2. The Ontario Telemedicine Network (OTN) facilitates access to medical care in areas that are often underserved. We assessed how OTN utilization differed throughout the province. Materials and Methods: We used OTN medical service utilization data collected through the Ontario Health Insurance Plan and provided by the Ministry of Health and Long Term Care. ...

  6. 2 Hoteles en Almería - Gran Hotel Almería –Alcazaba Gran Hotel

    Directory of Open Access Journals (Sweden)

    Cassinello, F.

    1970-05-01

    Full Text Available This article describes the above two hotels, one of which is a town hotel, namely the «Gran Hotel Almería », and the other a touristic hotel situated near the beach and close to sporting facilities. Both hotels are of 1. A classification, and have been carefully designed; they have basic characteristics that are common to both, but have many secondary features that are specific of each, depending on their emplacement and use.En este artículo se describen dos instalaciones hoteleras: una, de carácter urbano, «Gran Hotel Almería»; otra, eminentemente deportiva y de playa, «Alcazaba Gran Hotel». Ambos edificios son de categoría cuatro estrellas y se han estudiado cuidadosamente, plasmando características básicas y fundamentales comunes, pero con detalles distintivos que las diferencian, en función de su emplazamiento y utilización.

  7. The Case of Dr George Gale V. the College of Physicians and Surgeons of Ontario: A Legal Analysis

    Directory of Open Access Journals (Sweden)

    Matthew Wilton

    2004-01-01

    Full Text Available On March 15, 2002, anaesthetist and pain practitioner, Dr George Gale, had his license to practice medicine in Ontario revoked by a decision of the Discipline Committee of the College of Physicians and Surgeons of Ontario (CPSO (1,2. To that point, Dr Gale had practiced medicine as an anaesthetist in Ontario without incident. The CPSO Discipline Committee hearing had taken place over 22 days in 2001 and 2002. The focus of the CPSO prosecution against Dr Gale was his pain practice conducted at a well-known pain clinic in Toronto, Ontario. By an Ontario Divisional Court decision dated October 10, 2003, the CPSO Discipline Committee decision was set aside on appeal (3. Most importantly, the Ontario Divisional Court held that the penalty of revocation levied against Dr Gale was unfair and based on several serious errors made by the Discipline Committee. A closer examination of the decisions of both the Discipline Committee and the Ontario Divisional Court will hopefully illustrate both the medical standards of practice issues for pain practitioners, and some of the perils created by the self governing activities of the CPSO. To put the Gale decision in proper context, it will be necessary for us to briefly examine the function of the CPSO and its Discipline Committee.

  8. Groundwater Management Along Lake Ontario's North Shore

    Science.gov (United States)

    Holysh, S.; Gerber, R.; Doughty, M.

    2009-05-01

    A large stretch of the north shore of Lake Ontario is characterized by a till plain that slopes down from the Oak Ridges Moraine, a 160 km long ridge of sand, silt and gravel deposits oriented in an approximately east-west direction north of Lake Ontario. Since 2000, an ongoing collaborative, multi-faceted program has been underway to better characterize the groundwater flow system on the Lake's north shore. The program is a collaborative effort between Conservation Authorities (Ontario's watershed management bodies), and several large municipalities (City of Toronto, Regional Municipalities of Peel, York and Durham). The program has three main components: database, geology and groundwater flow modeling; each of which is being actively managed and updated. In Ontario, as in many jurisdictions in North America, water and environmental data has long been neglected. Studies that involve the measurement of hydrological parameters and the collection of useful data are commonly required for approval of land use change by provincial, regional and/or local government agencies. So although data is frequently collected (at a considerable cost), it has never been rigorously assembled into a comprehensive database that can be used for future reference. Rather, the data is collected by consultants, reported through various studies, and then simply lost in archived files. In a similar fashion, individuals at many government agencies have collected water related data that now reside in locations unknown and, thus, unavailable to others in the organization. With this in mind, a comprehensive digital database was assembled to establish the foundation for long term successful groundwater management. The data model design incorporates information required for groundwater modeling purposes, thus extending beyond that of traditional groundwater information. The key data sources include borehole geology, water levels, pumping rates, surface water flows, climate data and water quality

  9. Brand performance of Chinese domestic vs. international hotels ...

    African Journals Online (AJOL)

    The significant differences in financial performance between internationally branded hotels and domestically branded hotels in China inspired this study. As part of the research, we surveyed hotel operators and guests on their perception of brand performance of the hotel they managed and stayed at, respectively. Results ...

  10. Employees' perspectives of service quality in hotels | Al-Ababneh ...

    African Journals Online (AJOL)

    ... four- and five-star hotels in Jordan were analysed with the SPSS software based on descriptive statistics. The study's findings indicated that service quality of five-star hotels in Jordan was higher than that of four-star hotels. Keywords: service quality, SERVQUAL, work environment, competitive advantage, hotel industry ...

  11. Optimasi Sistem Pencahayaan Buatan pada Budget Hotel di Surabaya

    OpenAIRE

    Soegandhi, Steffi Julia

    2015-01-01

    Budget hotel is a kind of hotel favored by people as place to stay temporarily with affordable cost. The low cost at budget hotel causes the lack of attention on the lighting system, especially the main product of a hotel, that is the bedroom. This research aims to analyze and to provide solution to an optimum lighting design on budget hotel in Surabaya, that is Hotel 88 and Hotel Bekizaar. Optimization is done by using the software DIALux 4.10. Analysis result shows that all lighting conditi...

  12. The many perspectives on the concept of boutique hotels

    Directory of Open Access Journals (Sweden)

    Ricardo Barbosa Angeli

    2012-12-01

    Full Text Available The hospitality industry needs from time to time to renovate its installations. There is no better moment for a marketing repositioning. This paper presents an exploratory study on how the boutique hotel concept is understood by researchers from different countries. Due to independent hotels agility in implementing innovations, it was considered the possibility of part of this segment adopting the boutique model to improve competitiveness against hotel chains. It was found that there is no single understanding of boutique hotel meaning. Nevertheless, small and fancy hotels with unique design and customer service are usually considered boutique hotels. Unique experience is also mentioned as an ingredient to a boutique hotel.

  13. Geography Matters in Online Hotel Reviews

    Science.gov (United States)

    Wang, Mingshu; Zhou, Xiaolu

    2016-06-01

    In resonance with the popularity of user-generated contents (UGC) and the volunteered geographic information (VGI), this study crowdsourced 77,098 hotel reviews of 220 hotels provided by U.S. reviewers in the city of San Francisco, 2002 to 2015. In this exploratory analysis, we have revealed that there is spatial dependence of customer satisfaction at different locations (of hotels), which violates the assumption that ordinary least-square (OLS) is the best linear unbiased estimator (BLUE); therefore, spatial model might be required for analysing any antecedents and consequences of such phenomena. These results have implications in marketing and management strategies.

  14. Human Resource Evaluation in Hotel Units

    Directory of Open Access Journals (Sweden)

    George Aspridis

    2012-03-01

    Full Text Available This paper aims at presenting and analysing the performance appraisalsystems and the human potential development in hotelunits. It aims at integrating and updating many aspects of performanceappraisal while concentrating on the hotel units systemto prove the importance of human resource evaluation in hotelunits and the procedure that is to be followed by the enterprisefor further development of hotel employees. HR evaluation analysisis presented through relevant theoretical background on theevaluation method and the presentation of the practical problematicalissues in order to create an image for a whole evaluationsystem of HR in Greek hotel enterprises.

  15. Loyalty Card Promotional Activity in Budget Hotel

    OpenAIRE

    Teng, Fei

    2010-01-01

    Loyalty card is one of the most commonly used promotional activities in business. Thus far, there are some research has been done on luxury hotel, but very few researches are on budget hotel. So, the purpose of the thesis is finding out the Swedish customers’ attitude and behavior towards budget hotel’s loyalty card; getting to know what factors influence Swedish customers’ response towards the loyalty card and budget hotels. In the thesis, the main research problem is “How do Swedish custome...

  16. PENGGUNAAN SITUS WEB HOTEL DAN “ONLINE TRAVEL AGENCY” SEBAGAI MEDIA PROMOSI DAN PENJUALAN BAGI HOTEL MELATI DI UBUD

    Directory of Open Access Journals (Sweden)

    Pande Putu Indrayana Tirtayasa

    2016-08-01

    Full Text Available The growth of the number of hotel rooms in Ubud has caused increasing business competition among the so called non-star melati hotel.Non-star melati hotel is a category of hotel which is not qualified to be awarded as a star hotel by Indonesian Ministry of Tourism.In response to the competition, the hotels embrace internet as a sales and promotion media by developing hotel websites.Individual tourism trend ignites the emergence of online travel agency websites (OTA which used by tourists to compare and choose hotels thus increasing the importance of internet as a channel for selling and promoting hotel products.The purposes of this research are to identify motivation, perception, advantages and disadvantages of hotel website and OTA by non-star melati hotel operator’s perspective.Theories used are motivation, perception, and SWOT theory. Data was analyzed with descriptive qualitative method.Results show that hotel website and OTA have its own advantages and disadvantages. Motivation in using hotel website and OTA are very high.Perception in using hotel website and OTA are very agree. It is advised that hotels need to focus more on using OTA as source of getting guests, but also using hotel website, together as medium for promotion and sales activities.

  17. THE ROLE OF MARKETING IN HOTEL INDUSTRY : Six successful hotel units in Abuja and Jakobstad

    OpenAIRE

    Talabi, Juwon

    2015-01-01

    The hotel business is arguably the most lucrative business within the hospitality industry. This is proven by the astronomical growth rate of the industry. However, in the recent years, the industry has witnessed a high level of competitions which makes hotel owners and managers search for new ways of ensuring success in their business voyages by applying different strategies to yield high occupancy rate of their hotel rooms and concomitantly provides them with good returns on their investmen...

  18. The position of hotel chains in hospitality industry on example of Hilton Hotels

    OpenAIRE

    Sadykova, Margarita

    2012-01-01

    Within a few decades globalization continues to be widespread in all sectors. This phenomenon affects tourism as well, we can follow such new trends such as acquisitions or creation of big hotel groups.Thus, we can see how this issue is important nowadays.This bachelor thesis project is focused on analyzing the current position of hotel chains on market. In the theoretical part are explained major terms related to the operation of hotel chains, system of their functioning and comparisons with...

  19. Pengaruh Bauran Promosi Hotel Terhadap Keputusan Menginap Business Traveler Di Hotel Bisnis (Studi Pada Tamu Hotel Ibis Surabaya City Center)

    OpenAIRE

    Molika, Enne; Abdillah, Yusri; Pangestuti, Edriana

    2017-01-01

    Promoting product is irnportant in business, because promotion has lasting irnpact in getting the consurner. This study airns to identify the effect of variable Promotion Mix (X) to the decision of stay (Y) business traveler at the Hotel Ibis Surabaya City Center,and to know the influence dorninant indicator in variable Promotion Mix on Structure Decision Stayed. The research using explanatory research rnethod with quantitative approach. The object is guest of Hotel Ibis Surabaya City Center....

  20. ECO-MARKETING TRENDS OF HOTEL INDUSTRY DEVELOPMENT IN UKRAINE

    Directory of Open Access Journals (Sweden)

    Olha DANILOVA

    2017-06-01

    Full Text Available Eco-marketing trends of hotel industry development are examined. Major factors that effected on the appearance of eco-hotels are disclosed, as well as eco-hotel environmental and economic benefits are discussed. Classification of both eco-hotels and organizations involved in eco-certification is suggested. Problems and prospects of eco-hotel development in Ukraine are analyzed.

  1. Analýza boutique hotelů

    OpenAIRE

    Dvořáková, Lucie

    2014-01-01

    The Diploma thesis "Boutique Hotels Analysis" is focused on tourism and hotel industry in the Czech Republic. The theoretical part encompasses essential terms and pieces of knowledge in both sectors; the practical part is based on boutique hotel Buddha-Bar Hotel Prague. Provided services, position among competitive subjects in hotel industry market and satisfaction of staff are analyzed. Based on results, strategy for further development and suggestions for increasing competitiveness are reco...

  2. SYSTEM DYNAMIC MODEL OF MARKETING IN HOTEL COMPANY

    OpenAIRE

    Milić Beran, Ivona; Briš Alić, Martina; Antunica, Nikica

    2017-01-01

    The subject of this paper is qualitative as well as quantitative system dynamics modeling of the marketing department in a hotel company. It is known that there is an increasing number of tourists in Croatia and also that in some regions hotel capacities are insufficient so hotel management has a major challenge to make decisions about increasing hotel capacities. The dynamic model, in this study, is oriented towards building new hotel capacities according to the increased demand. The paper ...

  3. DAMPAK PERKEMBANGAN CITY HOTEL TERHADAP USAHA HOTEL MELATI DI KOTA DENPASAR

    Directory of Open Access Journals (Sweden)

    Ketut Ngurah Trisni Sakawati

    2015-09-01

    Full Text Available The tourism sector of Bali has developed rapidly in the last tenyears, especially when it is seen from the trend of the numbers ofdomestic and foreign tourist arrivals. This trend is accompaniedwith the increasing number of accommodation facilities. Denpasaris a region which shows the rapid growth of accommodationfacilities, such as the presence of a number of hotels in the city areawhich is often referred to as a city hotel. This study examines thefactors that cause the growth of city hotels, the impacts of the cityhotel growths on the budget hotel businesses, the competition andbusiness strategies of inter-city hotels as well as their influences onbusiness strategies of budget hotels in Denpasar City. The theoriesapplied in the study were the theory of supply and demand, theimpact theory and the theory of tourism policy. Data were collectedthrough observation and interviews with relevant tourismstakeholders. The findings show the rapid developments of the cityhotels have given negatif and positive impacts on the businesses ofthe budget hotels in Denpasar. To prevent excessive developmentof the city hotel, it is recommended to Denpasar government todevelop a needs assessment of hotel rooms and some policies suchas standard setting policies of room rates or equitable policy of thehotel developments.

  4. Hotel Section Management by Using Balanced Scorecard

    Directory of Open Access Journals (Sweden)

    Anna Lysy

    2009-04-01

    Full Text Available The paper presents some problems in using Balanced Scorecard (BSC in a hotel section. Fundamental element, which marks out BSC conception, is consolidation around vision and strategy appointed by the hotel management. Well compiled strategy should join all the targets and indexes, which compose four perspectives in BSC. Hotel section is the main gaining centre in the hotel, because the service quality is the main target of management strategy. BSC is a tool, which should not only measure effectiveness, but also implement changes, as soon as possible, so that the effects and expected results will be quick achieved. Most of the companies, which have used this conception, have treated it as a basic management system that joins strategy and operational activity. Therefore it is necessary to improve, modernize and create new sub perspectives in compiled BSC.

  5. Empowerment Perceptions of Employees in Hotel Enterprises

    Directory of Open Access Journals (Sweden)

    Şenol Çavuş

    2015-12-01

    Full Text Available The concept of empowerment, which is applicable for any social group that the person belongs to, is an essential phenomenon for continuity and success of the organization. The main purpose of this study is to determine the empowerment perceptions of employees in hotel industry. The research was conducted in four and five star hotels that operate in the city of Bishkek, Kyrgyzstan, and 170 employees were reached at those hotels. Empowerment perceptions of the employees were measured using the scales “Conditions of Work Effectiveness Questionnaire-II, CWEQ-II”and “Psychological Empowerment Scale, PES”. As a result of factor analysis made on the scales, it was observed that structural empowerment and psychological empowerment perceptions were grouped into three sub- dimensions. And in comparisons based on demographic factors; it was ob served that perceptions of empowerment have clearly differentiated according to level of education, level of income, hotel class, tourism education position, employee position

  6. Empowerment Perceptions of Employees in Hotel Enterprises

    Directory of Open Access Journals (Sweden)

    Şenol ÇAVUŞ

    2015-12-01

    Full Text Available The concept of empowerment, which is applicable for any social group that the person belongs to, is an essential phenomenon for continuity and success of the organization. The main purpose of this study is to determine the empowerment perceptions of employees in hotel industry. The research was conducted in four and five star hotels that operate in the city of Bishkek, Kyrgyzstan, and 170 employees were reached at those hotels. Empowerment perceptions of the employees were measured using the scales “Conditions of Work Effectiveness Questionnaire-II, CWEQ-II” and “Psychological Empowerment Scale, PES”. As a result of factor analysis made on the scales, it was observed that structural empowerment and psychological empowerment perceptions were grouped into three sub-dimensions. And in comparisons based on demographic factors; it was ob served that perceptions of empowerment have clearly differentiated according to level of education, level of income, hotel class, tourism education position, employee position.

  7. Hotels and Motels - Volusia County Lodging (Points)

    Data.gov (United States)

    NSGIC Local Govt | GIS Inventory — Abstract: This file shows the physical location of known Hotel, Motel, and Bed and Breakfast establishments in Volusia County. This file will be checked at least...

  8. Rosebud Casino and Hotel NPDES Permit

    Science.gov (United States)

    Under NPDES permit SD-0034584, Rosebud Casino and Hotel, South Dakota, is authorized to discharge from its wastewater treatment facility in Todd County, South Dakota to an unnamed drainageway(s) tributary to Rock Creek.

  9. Rosebud Casino and Hotel NPDES Proposed Permit

    Science.gov (United States)

    Indian Country, Minor Permit, proposed permit SD-0034584, Rosebud Casino and Hotel, South Dakota, is authorized to discharge from its wastewater treatment facility in Todd County, South Dakota to an unnamed drainageway(s) tributary to Rock Creek.

  10. Hotel and Motel Fire Safety Project - USFA

    Data.gov (United States)

    Department of Homeland Security — Provides a listing of properties compliant with the requirements of the Hotel and Motel Fire Safety Act of 1990. Users may search for compliant properties and submit...

  11. Sustainability in the global hotel industry

    OpenAIRE

    Jones, Peter; Hillier, David; Comfort, Daphne

    2014-01-01

    The purpose of this paper is to provide an exploratory review of how the global hotel industry publicly communicates its approach to sustainability. \\ud \\ud The paper begins with an outline of the growing importance of sustainability within the hospitality industry and a short discussion of the characteristics of sustainability. The paper draws its empirical material from the most recent information on sustainability posted on the world's leading hotel chains' corporate websites. \\ud \\ud The ...

  12. ORGANIZATIONAL BEHAVIOR IN THE MACEDONIAN HOTEL BUSINESS

    OpenAIRE

    Zendeli, Mislim; Tulov, Blagica Rizoska

    2012-01-01

    This paper, beside its extensive coverage of the theory of organizational behavior, focuses on conducting an empirical research to determine the differences in perceptions of the employees employed in the hotel industry in Macedonia. By using a sample of 96 individuals aged from 20 to 65 years (56% employees, 44% managers and 35% females and 65% males), gender and work position have been confirmed as relevant variables that contribute to the organizational behavior in the hotel business in Ma...

  13. ORGANIZATIONAL BEHAVIOR IN A MACEDONIAN HOTEL BUSINESS

    OpenAIRE

    Zendeli, Mislim; Tulov, Blagica Rizoska

    2012-01-01

    This paper, beside its extensive coverage of the theory of organizational behavior, focuses on conducting an empirical research to determine the differences in perceptions of the employees employed in the hotel industry in Macedonia. By using a sample of 96 individuals aged from 20 to 65 years (56% employees, 44% managers and 35% females and 65% males), gender and work position have been confirmed as relevant variables that contribute to the organizational behavior in the hotel business in Ma...

  14. Analisa Investasi Hotel Axana (Ex Ambacang Padang

    Directory of Open Access Journals (Sweden)

    Gusriani Gusriani

    2013-03-01

    Full Text Available Gempa bumi pada tahun 2009 mengakibatkan bangunan-bangunan di Padang banyak yang runtuh, salah satunya adalah Hotel Ambacang. Pemilik  membangun kembali Hotel  Ambacang dengan desain struktur  tahan gempa dan ini  membutuhkan biaya yang jauh lebih besar dari bangunan semula. Hotel Axana adalah hotel berbintang empat dengan jumlah lantai empat lantai, lantai satu terdiri dari kafe, lobby, gudang, coffe, dan ballroom, sedangkan untuk lantai dua terdiri dari 39 unit kamar, lantai tiga terdiri dari 37 unit kamar, lantai empat terdiri dari 38 unit kamar,  gym dan kolam renang. Penelitian ini bertujuan melakukan analisa kelayakan dengan meninjau aspek finansial. Analisa finansial ini dilakukan dengan menganalisa variabel investasi, kemudian menghitung pengeluaran dan  penerimaan  yang selanjutnya dapat dibuat cashflow selama masa investasi, kemudian dilakukan analisa sensitivitas terhadap variabel tingkatan jumlah pengunjung, tarif sewa kamar, dan suku bunga bank. Dari hasil analisa data diketahui bahwa Investasi total Hotel Axana Sebesar Rp 130.293.467.888,00 dengan NPV selama masa investasi  sebesar   Rp 1.712.634.662,00, sedangkan analisa Profitability Index (PI Hotel Axana ini = 1,3%, positif berarti hotel ini profit dan dikatakan layak dari segi finansial. Hasil analisa sensitivitas antara variabel okupansi, tarif sewa kamar, dan suku bunga terhadap NPV diketahui bahwa Hotel  Axana Padang layak jika  tingkat hunian lebih dari 40%, penurunan tarif sewa kamar tidak lebih dari 5% dari taraf saat ini,  suku bunga tidak lebih lebih dari 12,6 %.

  15. HOTEL HIJAU SEBAGAI ALTERNATIF PENGURANGAN DAMPAK LINGKUNGAN

    Directory of Open Access Journals (Sweden)

    Nanny Roedji Roedji

    2016-11-01

    Full Text Available Nowadays, eviromental management has gotten a fully attention. Then, hospitality industry in East Java Province has committed to the Eco Friendly Enviroment needs a deep investigation in order to analyze a practical managment of hotel product which uses an eviromental friendly method in improving efficiency of energy, water, air quality, and solid waste management and liquid waste management system. This research used a descriptive qualitatif method which chracterized causuality and using a survey method. Data were collected by using an istitutional-perceptional approach and were analyzed by using enviromental performance scale from 1 to 5 point toward Green Hotel practice. The conclusion from the investigation result are; 45% hotel understand the concept and green product implementation. 50% hotel reuse the water to pour the garden. 40% about operating procedure such as towel reuse and bed sheet. 90% of the hotel already use VRV air-conditioner which can adjust the temperature suitable� with the number of the people in the room and its automatically turn off when there are no people in the room. 45% shows that hotel provide dispenser to combine shampoo and conditioner (hair moisturizer in one product so it will decrease the plastic waste.

  16. The effect of income on anaphylaxis preparation and management plans in Toronto primary schools.

    Science.gov (United States)

    Frost, David W; Chalin, Catherine G

    2005-01-01

    Outcomes of serious allergic reactions are worse at school than at home. Prompt administration of epinephrine is the first-line treatment for anaphylactic reactions, and the EpiPen device is not subsidized by Ontario public health insurance. This study examines the relationship between the proportion of low-income households in Toronto neighbourhoods and the adequacy of anaphylaxis management plans in primary schools. A survey was administered to principals of primary schools. It addressed the areas of: prevalence of food allergy, the presence of EpiPen at school and staff training in its use, and exposure prevention policy. The results were correlated to 2001 Canadian Census data for percentage of low-income households in each school's area. Children with reported severe food allergy attending schools in areas with greater than 20% low-income households were less likely to have medication at school than those in neighbourhoods with less than 20% (relative risk 2.2, 95% confidence interval 1.1-4.4). Other aspects of the anaphylaxis action plan, including staff EpiPen training and parental provision of information to the school, showed no significant correlation to income. Overall, about 50% of schools have their entire teaching staff trained to administer the EpiPen. The lack of medication at school for anaphylaxis is a limiting factor in optimal anaphylaxis management in the school setting. Government support in the purchase of EpiPen in low-income households may be indicated.

  17. “Brain drain” and “brain waste”: experiences of international medical graduates in Ontario

    Directory of Open Access Journals (Sweden)

    Lofters A

    2014-05-01

    Full Text Available Aisha Lofters,1–4 Morgan Slater,2 Nishit Fumakia,2 Naomi Thulien51Department of Family and Community Medicine, University of Toronto, Toronto; 2Department of Family and Community Medicine, St Michael's Hospital, Toronto; 3Centre for Research on Inner City Health, The Keenan Research Centre in the Li Ka Shing Knowledge Institute of St Michael's Hospital, Toronto; 4Canadian Institutes of Health Research Strategic Training Fellowship, Transdisciplinary Understanding and Training on Research – Primary Health Care Program, London; 5Lawrence S Bloomberg Faculty of Nursing, University of Toronto, Toronto, ON, CanadaBackground: “Brain drain” is a colloquial term used to describe the migration of health care workers from low-income and middle-income countries to higher-income countries. The consequences of this migration can be significant for donor countries where physician densities are already low. In addition, a significant number of migrating physicians fall victim to “brain waste” upon arrival in higher-income countries, with their skills either underutilized or not utilized at all. In order to better understand the phenomena of brain drain and brain waste, we conducted an anonymous online survey of international medical graduates (IMGs from low-income and middle-income countries who were actively pursuing a medical residency position in Ontario, Canada.Methods: Approximately 6,000 physicians were contacted by email and asked to fill out an online survey consisting of closed-ended and open-ended questions. The data collected were analyzed using both descriptive statistics and a thematic analysis approach.Results: A total of 483 IMGs responded to our survey and 462 were eligible for participation. Many were older physicians who had spent a considerable amount of time and money trying to obtain a medical residency position. The top five reasons for respondents choosing to emigrate from their home country were: socioeconomic or political

  18. Clinical Telemedicine Utilization in Ontario over the Ontario Telemedicine Network.

    Science.gov (United States)

    O'Gorman, Laurel D; Hogenbirk, John C; Warry, Wayne

    2016-06-01

    Northern Ontario is a region in Canada with approximately 775,000 people in communities scattered across 803,000 km(2). The Ontario Telemedicine Network (OTN) facilitates access to medical care in areas that are often underserved. We assessed how OTN utilization differed throughout the province. We used OTN medical service utilization data collected through the Ontario Health Insurance Plan and provided by the Ministry of Health and Long Term Care. Using census subdivisions grouped by Northern and Southern Ontario as well as urban and rural areas, we calculated utilization rates per fiscal year and total from 2008/2009 to 2013/2014. We also used billing codes to calculate utilization by therapeutic area of care. There were 652,337 OTN patient visits in Ontario from 2008/2009 to 2013/2014. Median annual utilization rates per 1,000 people were higher in northern areas (rural, 52.0; urban, 32.1) than in southern areas (rural, 6.1; urban, 3.1). The majority of usage in Ontario was in mental health and addictions (61.8%). Utilization in other areas of care such as surgery, oncology, and internal medicine was highest in the rural north, whereas primary care use was highest in the urban south. Utilization was higher and therapeutic areas of care were more diverse in rural Northern Ontario than in other parts of the province. Utilization was also higher in urban Northern Ontario than in Southern Ontario. This suggests that telemedicine is being used to improve access to medical care services, especially in sparsely populated regions of the province.

  19. Low rates of cervical cancer screening among urban immigrants: a population-based study in Ontario, Canada.

    Science.gov (United States)

    Lofters, Aisha K; Moineddin, Rahim; Hwang, Stephen W; Glazier, Richard H

    2010-07-01

    Women who are immigrants or socioeconomically disadvantaged have been found to have significantly lower cervical cancer screening rates than their peers in Toronto, Ontario, Canada. The objective of this study was to examine rates of appropriate cervical cancer screening among women living in Ontario, Canada, using recent registration with Ontario's universal health insurance plan as an indicator of immigrant status. This retrospective cohort study included 2,273,995 screening-eligible women aged 25 to 69 years, who resided in Ontario's metropolitan areas during the calendar years 2003, 2004, and 2005. A validated algorithm was applied to the Ontario-wide physicians' claims database to determine which women had undergone cervical cancer screening with a Pap test during the 3-year period. Appropriate cervical cancer screening occurred for 61.1% of women. Despite adjustment for physician contact and pregnancy rates, cervical cancer screening rates were especially low among: women aged 50 to 69 years; women living in low-income areas; and women who had registered with Ontario's universal health insurance plan within the preceding 10 years, a group consisting largely of recent immigrants. Women with all 3 of these characteristics had a screening rate of 31.0% compared with 70.5% among women with none of these characteristics. Within a system of universal health insurance, appropriate cervical cancer screening is significantly lower among women who are older, living in low-income areas, or recent immigrants. Efforts to reduce disparities in cervical cancer screening should focus on women with these characteristics.

  20. University of Toronto Instructors' Experiences with Developing MOOCs

    Science.gov (United States)

    Najafi, Hedieh; Rolheiser, Carol; Harrison, Laurie; Håklev, Stian

    2015-01-01

    We interviewed eight University of Toronto (U of T) instructors who have offered MOOCs on Coursera or EdX between 2012 and 2014 to understand their motivation for MOOC instruction, their experience developing and teaching MOOCs, and their perceptions of the implications of MOOC instruction on their teaching and research practices. Through…

  1. History of Cardiovascular Surgery at Toronto General Hospital.

    Science.gov (United States)

    Lee, Myunghyun M; Alvarez, Juglans; Rao, Vivek

    2016-01-01

    The Division of Cardiovascular Surgery at Toronto General Hospital has enjoyed an enviable history of academic achievement and clinical success. The foundations of this success are innovation, creativity and excellence in patient care, which continue to influence the current members of the division. Copyright © 2016 Elsevier Inc. All rights reserved.

  2. Sources and sinks of microplastics in Canadian Lake Ontario nearshore, tributary and beach sediments.

    Science.gov (United States)

    Ballent, Anika; Corcoran, Patricia L; Madden, Odile; Helm, Paul A; Longstaffe, Fred J

    2016-09-15

    Microplastics contamination of Lake Ontario sediments is investigated with the aim of identifying distribution patterns and hotspots in nearshore, tributary and beach depositional environments. Microplastics are concentrated in nearshore sediments in the vicinity of urban and industrial regions. In Humber Bay and Toronto Harbour microplastic concentrations were consistently >500 particles per kg dry sediment. Maximum concentrations of ~28,000 particles per kg dry sediment were determined in Etobicoke Creek. The microplastic particles were primarily fibres and fragments microplastics in terms of how and where to implement preventative measures to reduce the contaminant influx. Although the impacts of microplastics contamination on ecosystem health and functioning is uncertain, understanding, monitoring and preventing further microplastics contamination in Lake Ontario and the other Great Lakes is crucial. Copyright © 2016 Elsevier Ltd. All rights reserved.

  3. USING THE ECO CONCEPT FOR SMART HOTEL PROMOTION CASE STUDY: HOTEL VEGA

    Directory of Open Access Journals (Sweden)

    NEACŞU NICOLETA ANDREEA

    2017-11-01

    Full Text Available In order to be competitive on the tourism market, hotels adopt different strategies. An intelligent and relatively new strategy that is adopted in the hotel market in Romania is the use of the ECO concept, the goal being to achieve sustainable development and sustainable tourism, involving a series of socio-economic benefits. One of the first accommodation units in Romania to use this strategy is Vega Hotel in Mamaia, a 5* hotel, which was awarded the Eco-Hotel Management System certification by Tuv-Rheinland Romania in the summer of 2009. This paper, through a market research, analyzes the views and attitudes of tourists on the use of the ECO concept in the hospitality industry.

  4. Hotel Stouffer's Atlanta Inn. - Georgia (EE. UU.

    Directory of Open Access Journals (Sweden)

    Heery, -

    1976-04-01

    Full Text Available On a large 4-storey base structure rises a long, rather narrow 27-story tower. The 37,000 m2 of the hotel are distributed in the following manner: 525 hotel rooms, special suites, convention hall, meeting rooms; three restaurants with different interior decorations; ball room; cafeterias, shops; swimming-pools; additional installations that correspond to this hotel category. A chapter of great importance in the construction of the hotel was the interior planning and design. Different colour schemes, special furniture and a most varied selection of decorative and functional elements have been used. The materials and design of the exterior have been chosen with utmost care, whereby a contrast, though not a clash, with the adjacent buildings has been achieved. The hotel is completed with a 1,000-car parking deck, situated across the street and connected with the hotel by means of an over Street bridge.Está constituido por una amplia base de cuatro plantas, sobre la que se eleva una alta y esbelta torre de 27 plantas. En sus 37.000 m2 de superficie total se distribuyen: 525 habitaciones para clientes, incluyendo suites de categorías distintas; gran salón de congresos y salas de juntas y reuniones; tres restaurantes con distintas ambientaciones; sala de baile; cafeterías, tiendas; piscinas; y toda una serie de servicios propios de un hotel de esta categoría. Un capítulo de gran importancia en la construcción del hotel fue la ambientación interior, conseguida con diferentes esquemas de color, mobiliario especial y los más variados elementos decorativos y funcionales. El exterior también fue muy cuidado, empleándose materiales y diseños que contrastan, sin desentonar, con los edificios vecinos. El hotel se completa con un aparcamiento cubierto, de 1.000 plazas, situado al otro lado de la calle, y al que se une mediante un puente elevado.

  5. INVESTMENT EFFICIENCY IN NEW HOTEL BUILDINGS IN CROATIA

    Directory of Open Access Journals (Sweden)

    Eddy Rot

    2012-12-01

    Full Text Available Abandonment of mass tourism in the late 80-ies of 20th century and attitude of humane tourism oriented to the needs and requirements of individuals, it is characterized by changes in the design and architectural design of hotel facilities. Features and functionality of hotel facilities are affected by trends in tourism demand. Tourism gets new features, which hotel companies must adapt. Individualism, humanism and hedonism are the guidelines that accompany the tourist industry in the 21st century. They determine the new considerations shaping and arranging hotel facilities, and the need for transformation of the hotel buildings designed for mass tourism in facilities for contemporary tourist who is aware of his needs, desires and aspirations. These trends should be monitored and the hotel industry in Croatia. The last decade marked by investments in reconstruction and modernization of existing hotel facilities, but investment in new hotel facilities are still minor. The reason for this is the fact that the hotel industry is low profitable activity, but also in the unfinished privatization, lack of domestic financial capital and the lack of attractiveness of the Croatia to attract foreign capital which would allow meaningful construction of new and rehabilitation of existing hotel facilities in line with trends in the tourism market. This paper critically examines the state of the hotel industry in the Republic of Croatia and its competitiveness in Europe, and it presents the results of research on the effectiveness of building a fictional hotel in Croatia, with a comparative analysis with European hotels.

  6. Modern quality management in hotel tourism

    Directory of Open Access Journals (Sweden)

    Vorina Anton

    2012-01-01

    Full Text Available Tourism is a rapidly growing industry that requires explosive reaction of management. In order to achieve or even exceed guests' expectations, we must determine what their expectations for quality of service are. The employees are the heart of business. How do we integrate all the power of quality that we will become in the eyes of customers? This is the task of modern management in tourism. In this paper we present an analysis of quality in a casual sample of 333 guests in 42 different hotels in Slovenia and Croatia. Based on multiple linear regression analysis, we found that guests in the four-star hotels are more satisfied with the quality of offers as guests in three-star hotels. Statistically significant differences between the three-stars hotels and four-star hotel is reflected in the satisfaction with the quality of food and drink and its quick service, the price of the service, friendliness of staff to guests, and the arrangement of the restaurant, reception and rooms.

  7. de los hoteles españoles

    Directory of Open Access Journals (Sweden)

    Enrique Claver Cortés

    2007-01-01

    Full Text Available Los hoteles necesitan cada vez más información para su correcta gestión y para maximizar su desempeño o éxito empresarial. De esta forma, en este estudio se analizan una serie de variables estratégicas clave que influyen directamente sobre el desempeño hotelero. Estas variables son el tamaño, el tipo de gestión y la categoría de los hoteles. En este trabajo, empleando la teoría de los grupos estratégicos, se han agrupado los hoteles españoles de entre 3 a 5 estrellas en función de cada una de estas variables estratégicas con el objetivo de determinar si influyen significativamente sobre el desempeño hotelero y en qué sentido. Entre los resultados que se han obtenido destacan el hecho de que a mayor tamaño y categoría, mayor es el desempeño que alcanzan los hoteles. Así mismo, los hoteles que pertenecen a cadenas alcanzan niveles de desempeño mayores que los independientes. Por lo tanto, de esta investigación se deducen importantes implicaciones para la dirección hotelera.

  8. ANALYZING INCOME STATEMENT OF 3 STAR HOTELS IN THESSALONIKI

    National Research Council Canada - National Science Library

    Vassilis Chouliaras

    2012-01-01

    .... Moreover, many hotels have shown repeated losses. This study has attempted to investigate the effectiveness of the three star hotels of the city of Thessaloniki compared with the whole country...

  9. Emergency Management for Disasters in Malaysian Hotel Industry

    Directory of Open Access Journals (Sweden)

    AlBattat Ahmad Rasmi

    2014-01-01

    Full Text Available This paper aims to identify major emergencies that have the potential to place Malaysian hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian hotels. Face-to-face interview with managers from three, four and five star hotels from different backgrounds: local; regional; and International in Kuala Lumpur, Subang, and Putrajaya are undertaken. The result revealed that Malaysian hotels are exposed to a wide range of natural and man-made disasters. Malaysian hotels lack proactive emergency planning and a lot of constraints which impede successful emergency planning for disasters in the hotel industry in Malaysia, with emphasizing on the relevant authority’s role to demonstrate emergency management to hotels convincing them to adopt such practices, so they can be able to cope with emergencies effectively.

  10. Role of parking in the hotel supply chain management

    National Research Council Canada - National Science Library

    Robert Maršanić; Edna Mrnjavac

    2015-01-01

    .... The hotel product as a tourist product presents a specific mix of services and products The focus of this study has been placed on the hotel company, that, in order to create such a product, builds...

  11. Developing a Model for Sustainable Hotels in Northern Cyprus

    National Research Council Canada - National Science Library

    Soad Abokhamis Mousavi; Ercan Hoşkara; Kyle M Woosnam

    2017-01-01

    The purpose of this work is to develop a sustainable hotel building model (SHBM) that will allow for the measurement of sustainability in determining what conditions are most ideal for hotels in Northern Cyprus...

  12. STRATEGIC MANAGEMENT PRACTICES WITHIN THE ROMANIAN HOTEL INDUSTRY

    National Research Council Canada - National Science Library

    Ovidiu-Niculae Bordean; Anca Borza

    2014-01-01

    .... This paper addresses the issue of strategic management in the hotel industry through a survey designed to identify the strategic practices that hotels from the North-Western part of Romania are using...

  13. Traveler's encounter with nymphs in a hotel bed.

    Science.gov (United States)

    Sandlund, Johanna; Banaei, Niaz

    2014-01-01

    This case illustrates skin lesions in a traveler staying in a hotel bed infested with tics. Although infestation of hotels with bedbugs belonging to the Cimex genus is a growing problem worldwide, tick infestation has never been reported before.

  14. Disaster Preparedness of Hotel Industry Abroad: A Comparative Analysis

    Directory of Open Access Journals (Sweden)

    AlBattat Ahmad R.

    2014-01-01

    Full Text Available This paper aims to identify major emergencies that have the potential to place hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian and Jordanian hotels. Face-to-face interview for managers from three, four and five star hotels from different backgrounds: local; regional; and International in Kuala Lumpur, Penang, Amman and Petra were undertaken. Results revealed that hotels are exposed to a wide range of natural and man-made disasters, Occurred globally affected locally. Hotels lack proactive emergency planning and a lot of constraints which impede successful emergency planning for disasters in the hotel industry, with emphasizing on the relevant authority’s role to demonstrate emergency management to hotels convincing them to adopt such practices, so they can be able to cope with emergencies effectively.

  15. Do social media display correct conventional hotel ratings ...

    African Journals Online (AJOL)

    . Conventional ratings are ratings, commonlyusing stars as a symbol, allocated by government or private bodies that work with hotel inspectors. The data from guest ratingson TripAdvisor was explored through two samples of hotels that were ...

  16. BUCHAREST HOTEL MARKET IN THE EUROPEAN CONTEXT

    Directory of Open Access Journals (Sweden)

    Silvia Patricia DODU

    2014-12-01

    Full Text Available The European hospitality industry currently sees an increase in all specific indicators, a fact that shows, on one hand, the ability of this sector to overcome the economic turbulences of recent years, but also the real perspectives for future growth. Today’s hotel industry can no longer rely on the traditional growth methods, and needs to prepare for the major confrontation with the next-generation technological developments that generate modern marketing channels but, by default, incur significantly higher costs for simply „being” on the market. The Bucharest hotel market is no exception; in the recent past, it has witnessed a slight upwards trend generated by the increase of demand in the business tourism area, while also facing the challenge of integration of modern technologies in the hotel business.

  17. Cryptosporidiosis Outbreak Associated With a Single Hotel.

    Science.gov (United States)

    Fill, Mary-Margaret A; Lloyd, Jennifer; Chakraverty, Tamal; Sweat, David; Manners, Judy; Garman, Katie; Hlavsa, Michele C; Roellig, Dawn M; Dunn, John R; Schaffner, William; Jones, Timothy F

    2017-05-01

    We investigated a gastrointestinal illness cluster among persons who attended a baseball tournament (>200 teams) during July 2015. We interviewed representatives of 19 teams; illness was reported among only the 9 (47%) teams that stayed at Hotel A (p Hotel A was significantly associated with illness (odds ratio: 7.3; 95% confidence interval: 3.6, 15.2). Eight out of nine (89%) stool specimens tested were positive for Cryptosporidium, with C. hominis IfA12G1 subtype identified in two specimens. The environmental health assessment detected a low free available chlorine level, and pool water tested positive for E. coli and total coliforms. A possible diarrheal contamination event, substantial hotel pool use, and use of cyanuric acid might have contributed to this outbreak and magnitude. Aquatic facilities practicing proper operation and maintenance (e.g., following the Centers for Disease Control and Prevention’s Model Aquatic Health Code) can protect the public’s health.

  18. Approaches to quality management in hotel industry

    Directory of Open Access Journals (Sweden)

    Kateřina Ryglová

    2013-01-01

    Full Text Available The aim of the paper is to present possibilities and specifics of quality management in hotel services with the focus on the Servqual model. Servqual works on the definition of five dimensions of service quality: tangibles, reliability, responsiveness, assurance and empathy. Demonstrating the practical application of Servqual in selected hotels in the Czech Republic is also a part of the paper. Input data have been gained by force of a primary field-research with the help of a quantitative research via questionnaires and deep interviews. The results of the Servqual score for individual dimensions of service quality have also been used to calculate a total weighted score for the examined hotels and to outline benchmarking utilisation possibilities.

  19. Comparing health system performance assessment and management approaches in the Netherlands and Ontario, Canada

    Directory of Open Access Journals (Sweden)

    Klazinga Niek S

    2007-02-01

    Full Text Available Abstract Background Given the proliferation and the growing complexity of performance measurement initiatives in many health systems, the Netherlands and Ontario, Canada expressed interests in cross-national comparisons in an effort to promote knowledge transfer and best practise. To support this cross-national learning, a study was undertaken to compare health system performance approaches in The Netherlands with Ontario, Canada. Methods We explored the performance assessment framework and system of each constituency, the embeddedness of performance data in management and policy processes, and the interrelationships between the frameworks. Methods used included analysing governmental strategic planning and policy documents, literature and internet searches, comparative descriptive tables, and schematics. Data collection and analysis took place in Ontario and The Netherlands. A workshop to validate and discuss the findings was conducted in Toronto, adding important insights to the study. Results Both Ontario and The Netherlands conceive health system performance within supportive frameworks. However they differ in their assessment approaches. Ontario's Scorecard links performance measurement with strategy, aimed at health system integration. The Dutch Health Care Performance Report (Zorgbalans does not explicitly link performance with strategy, and focuses on the technical quality of healthcare by measuring dimensions of quality, access, and cost against healthcare needs. A backbone 'five diamond' framework maps both frameworks and articulates the interrelations and overlap between their goals, themes, dimensions and indicators. The workshop yielded more contextual insights and further validated the comparative values of each constituency's performance assessment system. Conclusion To compare the health system performance approaches between The Netherlands and Ontario, Canada, several important conceptual and contextual issues must be addressed

  20. The effect of visibility of environmental friendliness in hotels

    OpenAIRE

    Hernesniemi, Maria

    2015-01-01

    This research studies the visibility of environmental friendliness in the hotel industry and whether or not it can have a positive effect, especially with profitability. Two local hotels from Helsinki are included as practical examples, Scandic Marski and Best Western Premier Hotel Katajanokka. The research is conducted using both quantitative and qualitative research methods as well as literature review. Close ended questionnaires were sent out to two case hotels and Scandic Marski Front Off...

  1. Penerapan Aplikasi Web Di Hotel Arinda Guest House Bandung

    OpenAIRE

    Ade Mubarok; M Ridza Apriyanta

    2017-01-01

    Abstrak Hotel adalah industri yang berkembang sangat cepat seiring dengan perkembangan teknologi informasi. salah satu faktor yang dapat memberikan fasilitas kenyamanan adalah adanya layanan informasi yang cepat untuk reservasi hotel. Beberapa masalah yang biasanya dihadapi pihak hotel dan calon tamunya seperti sulit mendapatkan informasi yang cepat, melakukan check in dan pembayaran yang mengharuskan tamu datang lansung ke hotel, melakukan pencatatan buku tamu dan membuat laporan secara ...

  2. The Market Opportunities of Hotel Investment in Semarang

    OpenAIRE

    Pratiwi, Nadiar; Setijanti, Purwanita; Utomo, Christiono

    2015-01-01

    Semarang is the capital city of Central Java with its greatest economic structure in the trading sector, including hotels and restaurants. Hotel investment in Semarang still has an opportunity. This research is needed to determine the best types of hotels that are possible to be built in Semarang. The method that is used in this research is surveyed by questionnaire and descriptive analysis using mean - standard deviation diagram. The types of hotels that are possible to be built in Semarang ...

  3. Emergency Management for Disasters in Malaysian Hotel Industry

    OpenAIRE

    AlBattat Ahmad Rasmi; Mat Som Ahmad Puad; Abukhalifeh Ala`a

    2014-01-01

    This paper aims to identify major emergencies that have the potential to place Malaysian hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian hotels. Face-to-face interview with managers from three, four and five star hotels from different backgrounds: local; regional; and Inte...

  4. The Pricing Effects of Heritage at an Iconic Hotel

    OpenAIRE

    Bradford T. Hudson

    2015-01-01

    Historic hotels are a recognized product type in the lodging industry and may be found in significant numbers throughout the globe. The purpose of this article is to validate the notion that heritage can be an important element of the consumer value proposition for older hotels, by demonstrating that an iconic hotel with a distinct historical identity is able to attain a price premium over newer hotels with comparable operating characteristics. This exploratory study is based on qualitative f...

  5. Financial Accountant Versus Managerial Accountant in the Hotel Business System

    OpenAIRE

    Ivana Zubac

    2012-01-01

    From the perspective of financial or managerial accountant, subject of interest in this paper is the relationship of financial and managerial accounting in the hotel business. Being necessary functions within the business system of hotel company, their mutual connection as well as their differences are explained. The management of hotel company makes decisions based on accounting information from both parts of accounting. As support to hotel management in decision-making, finan...

  6. Factors Influencing Customer Satisfaction with Chain Budget Hotels in Bangkok

    OpenAIRE

    Paphada Cherdchamadol; Pitinan Kawachart

    2013-01-01

    The budget hotels in Thailand are likely to grow by the growth of low cost airline. Since cheaper airline ticket, middle management employees and their families including tourists travel more and more. Other than that, budget hotel business requires low investment but good return. Not surprisingly, the giant public company in Thailand hotel business, CENTEL, has been planned to expand new brand of 2 star hotel chain to serve the number of increasing travelers for AEC in 2015. However, IBIS Ba...

  7. Disaster Preparedness of Hotel Industry Abroad: A Comparative Analysis

    OpenAIRE

    AlBattat Ahmad R.; Mat Som Ahmad Puad

    2014-01-01

    This paper aims to identify major emergencies that have the potential to place hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian and Jordanian hotels. Face-to-face interview for managers from three, four and five star hotels from different backgrounds: local; regional; and I...

  8. Business Guests Satisfaction in the Hotel Industry: A Case Study of North American Hotel Chains

    Directory of Open Access Journals (Sweden)

    Milan Bradić

    2013-04-01

    Full Text Available This paper considers the problem of satisfaction of business guests with hotel brands in North America. In analysis we used the guests responses (scores given for 12 different elements of hotel product. In order to arrive at more accurate results, monitored hotel chains are grouped into price tiers. The aim of this paper is to indicate what facilities and services the North American business guests appreciate most. Industry trends and results may be beneficial to all hoteliers, especially in business tourism segment.

  9. Jebel Ali Hotel PV lighting systems

    Energy Technology Data Exchange (ETDEWEB)

    Ellis, M.

    1984-05-01

    A large stand-alone PV lighting project was installed in June 1983 at the Jebel Ali Hotel in Dubai, United Arab Emirates. A high mast lighting system provides illumination for a 130 meter diameter traffic roundabout. The high mast system is powered by a 15 kilowatt peak array of Mobil Solar ribbon PV modules. Along the 700 meter access road leading to the hotel entrance, twenty-one PV powered streetlights provide low-level lighting. Each streetlight consists of a 20 watt fluorescent tube powered by two 35 Wp modules. Operation of both systems is completely automatic. Design, installation, and operating experience to date are reviewed.

  10. TOTAL QUALITY MANAGEMENT AND CONTEMPORARY HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2013-04-01

    Full Text Available Strong competition in the market has caused the development of a new management approach known as Total Quality Management (TQM. Due to importance that quality plays in achieving competitive advantage, the hotel industry started to apply TQM. During the introduction of these systems, hotel companies may use different approaches to suit their own buseiness requirements. In doing so, 'TQM standards' can be used, or various international standards and models of business excellence Malcolm Balridge National Quality Award and European Quality Award.

  11. University of Toronto mathematics competition (2001–2015)

    CERN Document Server

    Barbeau, Edward J

    2016-01-01

    This text records the problems given for the first 15 annual undergraduate mathematics competitions, held in March each year since 2001 at the University of Toronto. Problems cover areas of single-variable differential and integral calculus, linear algebra, advanced algebra, analytic geometry, combinatorics, basic group theory, and number theory. The problems of the competitions are given in chronological order as presented to the students. The solutions appear in subsequent chapters according to subject matter. Appendices recall some background material and list the names of students who did well. The University of Toronto Undergraduate Competition was founded to provide additional competition experience for undergraduates preparing for the Putnam competition, and is particularly useful for the freshman or sophomore undergraduate. Lecturers, instructors, and coaches for mathematics competitions will find this presentation useful. Many of the problems are of intermediate difficulty and relate to the first two...

  12. Hotels as a Property Asset Class: International and South African ...

    African Journals Online (AJOL)

    This article contributes to an understanding – presently undeveloped – of the production of hospitality spaces in South Africa, and in particular examines the country's growing hotel sector. The specific focus is upon the hotel as a form of property investment and the hotel sector as a specific property asset class. Against the ...

  13. Opinions from senior managers of London's luxury hotels

    African Journals Online (AJOL)

    jane.b

    Keywords: Hotel spas, guest satisfaction, spa expectations, wellness centres. Introduction ... (Thieson 2012). A luxury hotel is more than just quality accommodation, ... revenue departments, similarly to that of food and beverage operations. .... customers' agenda (SpaFinder 2014), presenting the hotel spas of London with a ...

  14. Hotel Employees' Japanese Language Experiences: Implications and Suggestions.

    Science.gov (United States)

    Makita-Discekici, Yasuko

    1998-01-01

    Analyzes the Japanese language learning experiences of 13 hotel employees in Guam. Results of the study present implications and suggestions for a Japanese language program for the hotel industry. The project began as a result of hotel employees frustrations when they were unable to communicate effectively with their Japanese guests. (Auth/JL)

  15. Indoor air problems among employees at a hotel in Copenhagen

    DEFF Research Database (Denmark)

    Holst, Gitte Juel; Harboe, Henrik; Sigsgaard, Torben

    reporting these unexpected findings a hotel employee drew our attention to the hotel’s smoking room, a shelter in the basement of the hotel building without ventilation. However, a lot of the hotel staff smoked down there so an ozone generator was installed in order to clean the air. After this meeting...

  16. Strategic Management Practices within the Romanian Hotel Industry

    Directory of Open Access Journals (Sweden)

    Ovidiu-Niculae Bordean

    2014-11-01

    Full Text Available The fierce competition among hotels had forced managers to reconsider the way in which they are doing business. The strategic planning is seen as one approach that could help hotel managers to bust their hotel performance and to obtain a competitive advantage against the other hotels. This paper addresses the issue of strategic management in the hotel industry through a survey designed to identify the strategic practices that hotels from the North-Western part of Romania are using. The research study was based on a questionnaire that was administered to 65 key decision makers from the hotel industry in five large cities. The aim of the study was to offer a real picture of the strategic approaches that are implemented within the hotel industry. The study uses 25 statements that largely correspond to some of the most-cited strategic practices within the strategic management tourism literature. The hotels that took part in the study focused mainly on implementing the differentiation and innovation strategy. The ANOVA test showed that there are significant differences between the way in which these strategies are pursued according to several characteristics of the hotels (size, category and management type. The results offer valuable and consistent insights for both hotel managers who wish to develop better strategies and theoreticians who are interested in filling in the existing gap from the hotel literature.

  17. Hotel quality in the European Capital of Culture: Leeuwarden 2018

    African Journals Online (AJOL)

    Recommendations include the suggestions to further investigate in detail how individual hotels perform, to stimulate Leeuwarden hotel guests to leave more positive guest reviews on review sites, and for authorities to engage in stimulating the knowledge and skills of local hotel operators in order to be best prepared for the ...

  18. 40 CFR 30.18 - Hotel and motel fire safety.

    Science.gov (United States)

    2010-07-01

    ... 40 Protection of Environment 1 2010-07-01 2010-07-01 false Hotel and motel fire safety. 30.18... EDUCATION, HOSPITALS, AND OTHER NON-PROFIT ORGANIZATIONS Pre-Award Requirements § 30.18 Hotel and motel fire safety. The Hotel and Motel Fire Safety Act of 1990 (Public Law 101-391) establishes a number of fire...

  19. Air pollution burden of illness from traffic in Toronto

    Energy Technology Data Exchange (ETDEWEB)

    McKeown, D.; Campbell, M.; Bassil, K.; Morgan, C.; Lalani, M.; Macfarlane, R.; Bienefeld, M. [Toronto Public Health, ON (Canada)

    2007-11-15

    This paper examined the health impacts of air pollution from traffic in Toronto. The paper provided a review of scientific studies on the health effects of vehicle pollution as well as a quantitative assessment of the economic costs and the burden of illness attributed to traffic pollution in Toronto. The report also assessed air pollution and traffic trends in the city, and outlined initiatives being conducted to reduce vehicle-related pollution. The study used the new air quality benefits tool (AQBAT) which determines the burden of illness and the economic impacts of traffic-related air pollution. Air modelling specialists were consulted in order to determine the contribution of traffic-related pollutants to overall pollution levels using data on traffic counts and vehicle emissions factors. The air model also considered dispersion, transport and and the transformation of compounds emitted from vehicles. Results of the study showed that traffic pollution caused approximately 440 premature deaths and 1700 hospitalizations per year. Children in the city experienced more than 1200 acute bronchitis episodes per year as a result of air pollution from traffic. Mortality-related costs associated with traffic pollution in Toronto were estimated at $2.2 billion. It was concluded that the city must pursue the implementation of sustainable transportation policies and programs which foster and enable the expansion and use of public transport. 47 refs., 8 tabs., 9 figs.

  20. Largest solar installation on a hotel in Switzerland; Groesste Hotel-Solaranlage der Schweiz

    Energy Technology Data Exchange (ETDEWEB)

    Stadelmann, M.

    2008-07-01

    This article describes the solar thermal installation on the Hotel Europa in St. Moritz-Champfer, Switzerland. The installation provides heat energy for domestic hot water preparation and for the heating of the hotel's indoor swimming pool. A thirty-percent reduction of heating oil consumption has been obtained. The system, which is based on the 'low-flow' principle, provides the highest possible temperature difference while using low pumping energy. The hotel's hot-water circulation system, which ensures fast availability of hot water at the taps, is also discussed. This largest hotel solar installation is designed to meet heating and hot-water requirements during the summer season. The high requirements placed on the materials used are discussed. Schematics are provided and first operational experience is briefly discussed.

  1. Pioneering reconstruction with solar price. The romantic hotel Muottas Muragl; Wegweisender Umbau mit Solarpreis. Das Romantik Hotel Muottas Muragl

    Energy Technology Data Exchange (ETDEWEB)

    Lauster, Marcus

    2012-07-01

    One of the most famous visitor terraces in Switzerland is Muottas Muragl at a height of 2456 m above sea. The Mounting Dining romantic hotel Muottas Muragl was opened in 2010. This hotel is more than just a typical first class extraordinary visitor terrace in the Engadine: It is the first plus energy-hotel in the Alps.

  2. Analisis Sistem Informasi Reservasi Hotel (Studi Pada Sistem Informasi Reservasi Dewarna Hotel Letjen Sutoyo Malang)

    OpenAIRE

    Aprillia, Carrine Ayu; Astuti, Endang Siti; Dewantara, Rizki Yudhi

    2017-01-01

    This study aims to describe and analyze of hotel reservation information system. Type of this research is qualitative research with descriptive analysis presented in the form of verbal, with more emphasis on contextual factors and are not bound by the calculation of the figures or the size of which is empirical. The research was conducted in Dewarna Hotel which located in the Lt. Jendral Sutoyo 22, Malang. The research used an interactive model which is very efficient in qualitative research ...

  3. The Conceptions of Hotel Management Profession of The Students Studying in Tourism and Hotel Management Program

    OpenAIRE

    Olcay, Atınç; Zafer ÇELİK

    2010-01-01

    Hotel management is a service industry sector in which circumstances are requirea by one human serving another and where opportunities are highly materialized. It is one of the rare business types where “human” is at the center bath as the service provider and the receiver. İt depends on flawless service that addresses different cultures and nations, depends on hard working conditions and requires smiling face and tolerance in its nature. Thus hotel management profession necessitates commitme...

  4. Women in the Hotel and Catering Industry.

    Science.gov (United States)

    Hotel and Catering Training Board, Wembley (England).

    A study of the employment of women in the hotel and catering industry indicated that the industry employs nearly 17 percent of the entire paid female work force in the United Kingdom. Women constitute 75 percent of the industry's work force, and 47 percent of its managers are women. Women's position in the industry is characterized by their…

  5. Labour productivity in the hotel business

    NARCIS (Netherlands)

    W.H.M. van der Hoeven; A.R. Thurik (Roy)

    1984-01-01

    textabstractThis article studies differences in labour productivity in the hotel business. Cross section data consisting of one German and two Dutch samples are used. Explanatory variables are: scale, proportion of restaurant sales relative to accommodation sales, wage rate, location and price. This

  6. The collected economics articles of Harold Hotelling

    CERN Document Server

    1990-01-01

    In 1985 I first began my research on the life and work of Harold Hotel­ ling. That year, Harold Hotelling's widow had donated the collection of his private p:;tpers, correspondence and manuscripts to the Butler Library, Columbia University. This is a most appropriate place for them to reside, in that Hotelling's most productive period as an active researcher in eco­ nomics and statistics coincides with the years when he was Professor of Mathematical Economics at Columbia (1931-1946). The Hotelling Collection comprises some 13,000 separate items and contains numerous unpublished letters and manuscripts of great importance to historians of economics and statistics. In the course of the following year I was able, with the generous financial assistance of the Nuffield Foundation, the Economic and Social Research Council, the British Academy and the University of Durham, to spend six weeks over the Easter period working on the collection. I returned to New York in September 1986 while on sabbatical leave from th...

  7. Addressing sustainability in hotel management education: designing ...

    African Journals Online (AJOL)

    This paper reports on combining generic reference points that can be distilled from literature with the analysis of 18 face-to-face interviews with relevant stakeholders as input for designing a sustainability course within a (higher education) hotel management curriculum. The train of thought presented here shows that by ...

  8. An integrated forecasting approach to hotel demand

    National Research Council Canada - National Science Library

    Yüksel, Sedat

    2007-01-01

    .... We showed that if this forecasting and adjustment process is applied to a hotel monthly, it can be used to predict demand and help the management avoid crises arising from demand fluctuations in their business. The most important characteristic of the model is that it can accommodate change and be further refined in the future.

  9. Hotell Hilton Tallinn Park / Kersti Pikk

    Index Scriptorium Estoniae

    Pikk, Kersti

    2016-01-01

    Äriklassihotellide ketti Hilton kuuluv hotell Tallinnas. Arhitektuurse lahenduse autor Meelis Press. Interjööri kujundasid Soome büroo dSign Vertti Kivi & Co ja Allianss Arhitektid. Hotelli tube ja üldalasid kaunistavad Katrin Karu ja Maria Simsoni maalid

  10. Ashford Castle Hotel: Epitome of an excellent service experience

    OpenAIRE

    Kumar, V.; Brady, M.

    2014-01-01

    Ashford Castle Hotel is one of the world’s finest five star luxury hotels, located in County Mayo on the dramatic west coast of Ireland. The castle dates from the 13th century and has been continuously occupied since then. The hotel is a member of Leading Hotels of the World, Ltd. and in 2013 was voted by Condé Nast Traveler® as the number three resort hotel in Europe, receiving a rating of 96.8% for service.\\ud Ashford Castle was first built as a defensive castle by the Anglo-Norman de Burgo...

  11. The Application of Intelligent Building Technologies to Space Hotels

    Science.gov (United States)

    Fawkes, S.

    This paper reports that over the last few years Intelligent Building technologies have matured and standardised. It compares the functions of command and control systems in future large space facilities such as space hotels to those commonly found in Intelligent Buildings and looks at how Intelligent Building technologies may be applied to space hotels. Many of the functions required in space hotels are the same as those needed in terrestrial buildings. The adaptation of standardised, low cost, Intelligent Building technologies would reduce capital costs and ease development of future space hotels. Other aspects of Intelligent Buildings may also provide useful models for the development and operation of space hotels.

  12. Hotel innovation and its effect on business performance

    DEFF Research Database (Denmark)

    Mattsson, Jan; Orfila-Sintes, Francina

    2014-01-01

    This paper explores the dynamics of hotel innovation and its impact on hotel performance with a representative sample of the whole hotel sector operating in the Balearic Islands, Spain. The managers of sampled hotels (N = 331) answered questions about innovations over a 6-year period. On the basis...... of an earlier developed model of innovation types, we investigate the effect on performance of different types of innovation. We find that two combinations of innovation types impact hotel performance in a positive way, namely the combinations termed, Full and Service&Back-Office innovation. We therefore...

  13. Municipal Landfilling Practice And Its Impact On Groundwater Resources In And Around Urban Toronto, Canada

    Science.gov (United States)

    Howard, K. W. F.; Eyles, N.; Livingstone, S.

    1996-01-01

    The hazardous contents of municipal landfills are rarely documented and problems are usually not recognised until landfill leachate pollutes a well or surface-water body. By this time, the groundwater is often extensively contaminated with little opportunity for redress. Recent studies in southern Ontario have adopted a pro-active stance to this issue. The location, size, design and geologic setting of almost 1,200 active and inactive landfills have been documented; in addition, a contaminant-source audit has been performed for a representative region of urban Toronto, where 82 landfills sites are contained in an area of 700 km2. Groundwater flow modeling reveals that at half the sites groundwater travel time to major urban streams and Lake Ontario is less than 10 years, suggesting that chemically conservative chemicals released at these sites would have a rapid impact on surface-water quality. The sites are as large as 99 ha, and waste thickness normally ranges from 3-30 m. In the audited area, the sites contain an estimated 4.6×107 tons of material, consisting primarily of domestic waste, incinerator ashes, and construction and commercial debris; some sites are believed, however, to have received liquid waste from industrial sources. The chemical audit indicates that more than 1.3 million tons, or approximately 2.9 percent of the landfill waste, will enter the landfill leachate. About 99 percent of the leachable mass is composed of calcium, magnesium, sodium, nitrogen (as ammonia, nitrate, and nitrite), chloride, sulphate, and bicarbonate. However, the real potential damage must be measured by the degree of environmental degradation that would ensue if the leachate is released to the subsurface. Ignoring the possible effects of chemical biodegradation and volatilization within the aquifer, calculations indicate that 17 of the 39 leachate components investigated are individually capable of contaminating at least 2×1012 liters of water in excess of Provincial

  14. The Conceptions of Hotel Management Profession of The Students Studying in Tourism and Hotel Management Program

    Directory of Open Access Journals (Sweden)

    Atınç OLCAY

    2010-12-01

    Full Text Available Hotel management is a service industry sector in which circumstances are requirea by one human serving another and where opportunities are highly materialized. It is one of the rare business types where “human” is at the center bath as the service provider and the receiver. İt depends on flawless service that addresses different cultures and nations, depends on hard working conditions and requires smiling face and tolerance in its nature. Thus hotel management profession necessitates commitment and sacrifice. In this respect, it is impossible for a hotelkeeper that does not like and respect his/her profession to become neither successful nor happy spiritually and physically. This research is conducted to find out the conceptions of the students in Gaziantep University Tourism and Hotel Management Community College. Additionally, in this research, it is observed whether the correlation between students’ approach to define hotel management as a profession have a meaningful difference in statistical variables like gender and the type of high school that they have graduated. Results indicate that large numbers of students participating in this research have a positive conception of the hotel management profession and there are determined meaningful differences between students’ approach towards the hotel management profession and their statistical variables like gender and the type of high school they graduated

  15. Application of Text Mining to Extract Hotel Attributes and Construct Perceptual Map of Five Star Hotels from Online Review: Study of Jakarta and Singapore Five-Star Hotels

    Directory of Open Access Journals (Sweden)

    Arga Hananto

    2015-12-01

    Full Text Available The use of post-purchase online consumer review in hotel attributes study was still scarce in the literature. Arguably, post purchase online review data would gain more accurate attributes thatconsumers actually consider in their purchase decision. This study aims to extract attributes from two samples of five-star hotel reviews (Jakarta and Singapore with text mining methodology. In addition,this study also aims to describe positioning of five-star hotels in Jakarta and Singapore based on the extracted attributes using Correspondence Analysis. This study finds that reviewers of five star hotels in both cities mentioned similar attributes such as service, staff, club, location, pool and food. Attributes derived from text mining seem to be viable input to build fairly accurate positioning map of hotels. This study has demonstrated the viability of online review as a source of data for hotel attribute and positioning studies.

  16. Legionellosis Outbreak Associated With a Hotel Fountain.

    Science.gov (United States)

    Smith, Shamika S; Ritger, Kathy; Samala, Usha; Black, Stephanie R; Okodua, Margaret; Miller, Loretta; Kozak-Muiznieks, Natalia A; Hicks, Lauri A; Steinheimer, Craig; Ewaidah, Saadeh; Presser, Lance; Siston, Alicia M

    2015-12-01

    Background.  In August 2012, the Chicago Department of Public Health (CDPH) was notified of acute respiratory illness, including 1 fatality, among a group of meeting attendees who stayed at a Chicago hotel during July 30-August 3, 2012. Suspecting Legionnaires' disease (LD), CDPH advised the hotel to close their swimming pool, spa, and decorative lobby fountain and began an investigation. Methods.  Case finding included notification of individuals potentially exposed during July 16-August 15, 2012. Individuals were interviewed using a standardized questionnaire. An environmental assessment was performed. Results.  One hundred fourteen cases were identified: 11 confirmed LD, 29 suspect LD, and 74 Pontiac fever cases. Illness onsets occurred July 21-August 22, 2012. Median age was 48 years (range, 22-82 years), 64% were male, 59% sought medical care (15 hospitalizations), and 3 died. Relative risks for hotel exposures revealed that persons who spent time near the decorative fountain or bar, both located in the lobby were respectively 2.13 (95%, 1.64-2.77) and 1.25 (95% CI, 1.09-1.44) times more likely to become ill than those who did not. Legionella pneumophila serogroup 1 was isolated from samples collected from the fountain, spa, and women's locker room fixtures. Legionella pneumophila serogroup 1 environmental isolates and a clinical isolate had matching sequence-based types. Hotel maintenance records lacked a record of regular cleaning and disinfection of the fountain. Conclusions.  Environmental testing identified Legionella in the hotel's potable water system. Epidemiologic and laboratory data indicated the decorative fountain as the source. Poor fountain maintenance likely created favorable conditions for Legionella overgrowth.

  17. Chronic disease risk factors among hotel workers.

    Science.gov (United States)

    Gawde, Nilesh Chandrakant; Kurlikar, Prashika R

    2016-01-01

    Non-communicable diseases have emerged as a global health issue. Role of occupation in pathogenesis of non-communicable diseases has not been explored much especially in the hospitality industry. Objectives of this study include finding risk factor prevalence among hotel workers and studying relationship between occupational group and chronic disease risk factors chiefly high body mass index. A cross-sectional study was conducted among non-managerial employees from classified hotels in India. The study participants self-administered pre-designed pilot-tested questionnaires. The risk factor prevalence rates were expressed as percentages. Chi-square test was used for bi-variate analysis. Overweight was chosen as 'outcome' variable of interest and binary multi-logistic regression analysis was used to identify determinants. The prevalence rates of tobacco use, alcohol use, inadequate physical activity and inadequate intake of fruits and vegetables were 32%, 49%, 24% and 92% respectively among hotel employees. Tobacco use was significantly common among those in food preparation and service, alcohol use among those in food service and security and leisure time physical activity among front office workers. More than two-fifths (42.7%) were overweight. Among the hotel workers, those employed in food preparation and security had higher odds of 1.650 (CI: 1.025 - 2.655) and 3.245 (CI: 1.296 - 8.129) respectively of being overweight. Prevalence of chronic disease risk factors is high among hotel workers. Risk of overweight is significantly high in food preparation and security departments and workplace interventions are necessary to address these risks.

  18. THE AVATARS OF HOTELS CLASSIFICATION SYSTEMS

    Directory of Open Access Journals (Sweden)

    Nicolae LUPU

    2010-12-01

    Full Text Available As the needs and expectations of the clients evolved, stimulating the development of the hotel supply, the need for regulation of the activity domain became imperative, by adopting measures for protecting the rights and interests of final consumers or clients. To this end, the classification systems of accommodation structures are conceived and implemented, either compulsory or volunteer, officially statuated at national or regional level, consensually adopted at the level of hotel owners’ organizations or proposed by other entities, consecrated by unofficial recognition from the public. The realized research is an exploratory one, based on the collection of secondary sources.In Romania, from 1991, seven different sets of norms for star classification systems were adopted. Other example is Spain, where each of the 17 governments of the autonomous communities is entitled to adopt its own regulation. Confronted with the heterogeneity of classification systems in Europe, which affects consumers’ rights and interests for information, HOTREC, which is the confederation of hotel owners’ organizations in the European hospitality industry adopted, in 2009, a series of 21 principles regarding the establishment or revision of the national and regional hotel classification systems. In December 2009, in Prague, under the HOTREC patronage, organizations from seven countries (Germany, Austria, Hungary, Switzerland, Czech Republic, Sweden, and the Netherlands have announced the founding of the Hotelstars Union – a common system of hotel classification, which is already applied. It is expected that the number of the Hotelstars Union will increase. Nevertheless, there are voices against this attempt. What is the way Romania should choose?

  19. Observations of Lake-Breeze Events During the Toronto 2015 Pan-American Games

    Science.gov (United States)

    Mariani, Zen; Dehghan, Armin; Joe, Paul; Sills, David

    2018-01-01

    Enhanced meteorological observations were made during the 2015 Pan and Parapan American Games in Toronto in order to measure the vertical and horizontal structure of lake-breeze events. Two scanning Doppler lidars (one fixed and one mobile), a C-band radar, and a network including 53 surface meteorological stations (mesonet) provided pressure, temperature, humidity, and wind speed and direction measurements over Lake Ontario and urban areas. These observations captured the full evolution (prior, during, and after) of 27 lake-breeze events (73% of observation days) in order to characterize the convective and dynamic processes driving lake breezes at the local scale and mesoscale. The dominant signal of a passing lake-breeze front (LBF) was an increase in dew-point temperature of 2.3 ± 0.3°C, coinciding with a 180° shift in wind direction and a decrease in air temperature of 2.1 ± 0.2°C. Doppler lidar observations over the lake detected lake breezes 1 hour (on average) before detection by radar and mesonet. On days with the synoptic flow in the offshore direction, the lidars observed wedge-shaped LBFs with shallow depths, which inhibited the radar's ability to detect the lake breeze. The LBF's ground speed and inland penetration distance were found to be well-correlated (r = 0.78), with larger inland penetration distances occurring on days with non-opposing (non-offshore) synoptic flow. The observed enhanced vertical motion ({>} 1 m s^{-1}) at the LBF, observed by the lidar on 54% of lake-breeze days, was greater (at times {>} 2.5 m s^{-1}) than that observed in previous studies and longer-lasting over the lake than over land. The weaker and less pronounced lake-breeze structure over land is illustrated in two case studies highlighting the lifetime of the lake-breeze circulation and the impact of propagation distance on lake-breeze intensity.

  20. Observations of Lake-Breeze Events During the Toronto 2015 Pan-American Games

    Science.gov (United States)

    Mariani, Zen; Dehghan, Armin; Joe, Paul; Sills, David

    2017-09-01

    Enhanced meteorological observations were made during the 2015 Pan and Parapan American Games in Toronto in order to measure the vertical and horizontal structure of lake-breeze events. Two scanning Doppler lidars (one fixed and one mobile), a C-band radar, and a network including 53 surface meteorological stations (mesonet) provided pressure, temperature, humidity, and wind speed and direction measurements over Lake Ontario and urban areas. These observations captured the full evolution (prior, during, and after) of 27 lake-breeze events (73% of observation days) in order to characterize the convective and dynamic processes driving lake breezes at the local scale and mesoscale. The dominant signal of a passing lake-breeze front (LBF) was an increase in dew-point temperature of 2.3 ± 0.3°C , coinciding with a 180° shift in wind direction and a decrease in air temperature of 2.1 ± 0.2°C . Doppler lidar observations over the lake detected lake breezes 1 hour (on average) before detection by radar and mesonet. On days with the synoptic flow in the offshore direction, the lidars observed wedge-shaped LBFs with shallow depths, which inhibited the radar's ability to detect the lake breeze. The LBF's ground speed and inland penetration distance were found to be well-correlated (r = 0.78 ), with larger inland penetration distances occurring on days with non-opposing (non-offshore) synoptic flow. The observed enhanced vertical motion ({>} 1 m s^{-1}) at the LBF, observed by the lidar on 54% of lake-breeze days, was greater (at times {>} 2.5 m s^{-1} ) than that observed in previous studies and longer-lasting over the lake than over land. The weaker and less pronounced lake-breeze structure over land is illustrated in two case studies highlighting the lifetime of the lake-breeze circulation and the impact of propagation distance on lake-breeze intensity.

  1. Hotel Overbooking and Cooperation with Third-Party Websites

    Directory of Open Access Journals (Sweden)

    Yufeng Dong

    2015-08-01

    Full Text Available Hotels cooperate with third-party websites to enhance their competitive position and attain sustainable development in the era of e-commerce. Furthermore, hotel managers overbook to hedge against last-minute cancellations and customer no-shows. This paper discusses pricing and overbooking strategies of a hotel in the context of cooperation with multiple third-party websites and analyzes how these strategies influence the cooperation process. The increase in profits resulting from the overbooking strategy is also examined. A model of a Stackelberg game between the hotel and third-party websites and a Nash game among the third-party websites are developed to analyze the process. Results indicate that the compensation coefficient has a slight influence on hotel pricing strategy, but causes a sharp decrease in overbooking level. As the hotel demands to lessen the probability of denying under higher compensation rate, the third-party websites would exert less sales effort to reduce the demand of online customers. Results also show that under a given market demand, hotel effort only serves to redistribute market shares among the hotel and third-party websites, without influencing hotel pricing and overbooking decisions. Specifically, the market shares of the third-party websites decrease in the effort level of the hotel resulting from an increase in the hotel market share. Finally, in the numerical example where one hotel and two websites are analyzed, hotel overbooking strategy improves hotel profit by 4.20%, whereas profit improvements for Websites 1 and 2 are as high as 5.26% and 5.21%, respectively. Managerial implications of the study are also provided.

  2. Transmission system planning in Ontario

    Energy Technology Data Exchange (ETDEWEB)

    Barrie, D.; Macedo, F.X.; Mcconnach, J.S. [Ontario Hydro, Toronto, ON (Canada)

    1994-12-31

    In recent years, new and modified approaches to planning the large transmission system that serves the province of Ontario, Canada, have been necessary to accommodate the rapidly changing planning environment including slower uncertain growth, ageing of facilities, integration of demand side management and non utility generation options, increased competitiveness, increased financial stresses and affordable constraints. This paper describes some of the new and modified approaches and tools that have been adopted or are being developed by Ontario Hydro to cope with this changing environment. (author) 9 refs., 4 figs.

  3. Reforming Ontario Early Learning: A Review

    Science.gov (United States)

    Ryan, Thomas; Date, Gavin

    2014-01-01

    Herein, we address the reformation of Ontario early learning. Over the next 3 years, all 4- and 5-year-olds in Ontario (Canada) will be able to attend full-day early learning with child care, before and after school provided by the Government of Ontario Ministry of Education. The benefits of such a change are both academic and societal and are…

  4. Consulting Whom? Lessons from the Toronto Urban Aboriginal Strategy

    Directory of Open Access Journals (Sweden)

    Mai T. Nguyen

    2014-04-01

    Full Text Available The research conducted here looks at the current Urban Aboriginal Strategy (UAS in Toronto. The purpose of this Strategy is to provide long-term investments to support Aboriginal communities in urban settings by focusing on three priority areas: improving life skills; promoting job training, skills, and entrepreneurship; and supporting Aboriginal women, children, and families. This article seeks to answer the following question: Does the UAS provide Aboriginal participants with the ability to effectively participant in the consultation process? It argues that the UAS process of consulting with the urban Aboriginal community does not allow for the effective participation of Aboriginal peoples because of problematics related to consulting in an urban setting and despite the language of partnership, the federal government still reserves the right to make final decisions. These problems diminish the ability to build renewed Aboriginal-State relations based on mutual respect and trust, which has been absent within the Aboriginal-State apparatus and resulted in the political exclusion of Aboriginals in Canada. Though consultation can be a vehicle for empowering participants with decision-making authority, this is not the case in Toronto. The lack of a common vision, political buy-in, and the aura of secrecy leads to a political relationship built on mistrust. Mistrust between members and government renders the consultation process ineffective. This article combines the literature on public consultations with official government documents to identify critical components that must be evident for consultations to be fruitful and participation effective. These criteria are the benchmarks upon which to measure effectiveness. Based on interviews with the Steering Committee, this article finds that the UAS process of consulting with the Toronto Aboriginal community does not enable Aboriginal participants to effectively participate in the democratic process.

  5. ENVIRONMENTAL MANAGEMENT AT STAR RATED HOTEL IN BALI

    Directory of Open Access Journals (Sweden)

    Jaya Pramono

    2014-03-01

    Full Text Available The outcomes of tourism in relation to the environmental sustainability is to preserve nature, environment, and resources availablity. Therefore, the obligation to maintain sustainability of environmental are become a top agenda for the managers of the star-rated hotels. In line with this spirit the high growth of hotel and tourist arrival in Bali correlated with the high of resources use to meet the demand of hotel guests, it will affect to the environment of hotel and the environmental of Bali. This study surveyed 126 star hotels in Bali (which consists of four (4 one-star hotels, ten (10 two-star hotels, thirty-nine (39 three-star hotels, twenty-four (24 four-star hotels, and forty-nine (49 five star hotels, using a questionnaire, where the alternative answer used the seven (7 options, and the data were analyzed using descriptive statistics, and structural equation modelling (SEM. This study successfully established a significant model that describes the relationship between environmental issues, environmental management processes, and the benefits of environmental management processes in star rated hotels in Bali. Also the results of this research demonstrate that: 1. There is a significant relationship between environmental issues to the process of environmental management at star rated hotels in Bali, and 2. There is a significant relationship between the process of environmental management to the the benefits of environmental management processes of the star rated hotels in Bali. Furthermore, the issues of environment is consists of: a. The issue of pressure from tour operator, b. The issue of customer and tourists pressure, and c. The issue of climate change. Then the environmental management process of hotel consists of: a. The wastewater management process, b. The solid waste management processes, and c. The chemical management processes, and finally the benefits of environmental management processes in star hotels are consists of: a

  6. Introducing Darwinism to Toronto's post-1887 reconstituted medical school.

    Science.gov (United States)

    Court, John P M

    2011-01-01

    Charles Darwin's scientific paradigm was largely welcomed in Canadian academic biology and medicine, while reaction among other faculty and laypeople ranged from interest to outrage. In 1874, Ramsay Wright, a Darwinian-era biologist from Edinburgh, was appointed to the University of Toronto's Chair of Natural History. Over his 38-year career Wright integrated the evolutionary perspective into medical and biology teaching without accentuating its controversial source. He also applied the emerging German experimental research model and laboratory technology. This study identifies five categories of scientific and personal influences upon Wright through archival research on biographical sources and his writings.

  7. DRDC Toronto Technical Stream Integrated Capabilities and Vision

    Science.gov (United States)

    2011-09-01

    la réunion du Comité de gestion . Résultats : Une équipe de projet , composée de huit membres du...du RT, et les présenter à la séance d’information 2010 destinée à tout le personnel, puis à la réunion du Comité de gestion . Reposant sur une...2011 © Sa Majesté la Reine (en droit du Canada), telle que représentée par le ministre de la Défense nationale, 2011 DRDC Toronto TM

  8. Toronto: «The World in a City»

    OpenAIRE

    Teixeira, José Carlos

    2009-01-01

    Canada is a country whose history and urban areas have been critically shaped by immigration. Since the end of the Second World War, significant changes in both immigration policies and global migration patterns have contributed to the transformation of major urban areas in Canada. Immigrants in general seem to prefer settling in urban centres, and in this “new age of migration” Toronto – Canada's largest city and its primary “port of entry” for immigrants – has witnessed radical changes in i...

  9. Methicillin-Resistant Staphylococcus aureus Colonization among Health Care Workers in a Downtown Emergency Department in Toronto, Ontario

    OpenAIRE

    Gregory Saito; Jessica Thom; Yanliang Wei; Piraveina Gnanasuntharam; Pirasanya Gnanasuntharam; Nathan Kreiswirth; Barbara Willey; Michelle Loftus; Catherine Varner; Vanessa Porter; Allison McGeer; Bjug Borgundvaag

    2013-01-01

    BACKGROUND: Methicillin-resistant Staphylococcus aureus (MRSA) acquired in the community, otherwise known as community-acquired MRSA, has emerged rapidly in recent years. Colonization with MRSA has been associated with an increased risk of symptomatic and serious infections and, in some settings, health care workers (HCWs) exhibit a higher prevalence of MRSA colonization.OBJECTIVE: To determine MRSA colonization in emergency department (ED) HCWs in the setting of a moderate prevalence of MRSA...

  10. CULTURE AND CREATIVITY IN THE HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Maria-Cristina IORGULESCU

    2015-11-01

    Full Text Available Academics’ have always had an interest in creativity, although the literature on this subject began to develop once the rate of progress in science, technology and other fields started to increase. Currently, it is generally considered that the countries with a less creative population will fail to be competitive at an international level. This principle can easily be applied in the business environment, where creativity is needed in order to innovate and to gain competitive advantage. The paper focuses on creativity in a specific economic sector: the hotel industry, aiming at highlighting the way this extremely needed ability is influenced by cultural values. As a result, the paper presents the influence of three of Hofstede’s socio-cultural values (individualism, power distance and long term orientation on employees’ creativity in the Romanian hotel industry.

  11. Hotel Hilton en New Orleans - EE. UU.

    Directory of Open Access Journals (Sweden)

    Hellmuth, George

    1980-03-01

    Full Text Available The New Orleans Hilton, in the banks of the Mississippi, is the first of a number of hotels planned to make this city the major convention centre in the South of the United States. The building is 30 floor high with 1,200 guest rooms. One of the most interesting features of the hotel is the glazed atrium which, in the lower levels of the U-shaped floor plan reaches nine storey’s high. The interior design by Frank Nicholson is outstanding by the combination of styles creating a unique eclecticism in an attempt to provide each space with an attractive, comforting atmosphere.

    El Hotel Hilton de New Orleans, a orillas del no Mississippi, es el primero de una serie de hoteles previstos, cuya construcción convertirán a esta ciudad en el centro de convenciones más importantes del Sur de los Estados Unidos. El edificio cuenta con treinta plantas de altura, en las que se distribuyen 1.200 habitaciones Una de sus características más interesantes es el atrio acristalado que, en los niveles inferiores de la «U» definida por la construcción, alcanza nueve plantas de altura. Destaca el diseño de los interiores, a cargo del especialista Frank Nicholson, en donde la combinación de estilos da lugar a un eclecticismo singular, que procura dotar a los ambientes de una atmósfera atractiva y acogedora.

  12. Hotel System with Java & MySQL

    OpenAIRE

    Pukkila, Veikko

    2010-01-01

    This thesis is a system work for a hotel, which required a reservation system for their customers. The thesis project was split into parts and the scope was determined to specify which services were needed. The first part deals with the definition and requirements of the system, which contains information about the services and data of the system. Diagrams are included to make the documentation clearer. Services belong to two main groups, reservation services and administration services. ...

  13. Innovation activity in the hotel industry

    OpenAIRE

    Martínez Ros, Ester; Orfila Sintes, Francina

    2009-01-01

    This paper provides evidence for different innovation activities in the hotel industry. In particular, we explore the influence of a variety of firm and market characteristics on radical and incremental innovations. We consider the learning of new attributes (radical) and the addition of characteristics to existing attributes (incremental) to represent two different paces or degrees of managing the innovation process in this specific industry. The database used in the empirical study shares t...

  14. Total quality management in hotel industry

    OpenAIRE

    Mitreva, Elizabeta; Saneva, Dusica; Miteva, Natasa

    2017-01-01

    Total quality management (TQM) is a systematic management approach aiming at continuous increase of the value offered to consumers through improvement of service quality. In hotel industry, success is achieved through service quality, which stands as a key factor for sustainability in the twenty-first century. Nowadays, quality is the basic factor for survival on the market, better competition, and greater profitability. TQM is a process that starts and ends with the consumer. The aim of this...

  15. Applicability of geochemical techniques and artificial sweeteners in discriminating the anthropogenic sources of chloride in shallow groundwater north of Toronto, Canada.

    Science.gov (United States)

    Khazaei, Esmaeil; Milne-Home, William

    2017-05-01

    Elevated levels of chloride concentration due to anthropogenic activities including the road salts, septic effluent and agricultural sources are common in shallow groundwater of the recent glacial deposits north of Toronto, Ontario, Canada. Identifying suitable techniques for discriminating the source of the chloride concentration helps to better plan the protection of groundwater in the area. This paper examines the applicability of geochemical techniques with emphasis on Panno et al. (Ground Water 44: 176-187, 2006) and Mullaney et al. (2009) graphical approaches for discriminating the sources of chloride with known causes of impacts. The results indicated that the graphical methods developed using Cl(-), Br(-) and/or total nitrogen (N) could identify the combined sources of road salts and septic systems. However, discriminating between the road salts, septic effluent or agricultural sources needs to be complemented by other techniques including the artificial sweeteners and isotope tracers.

  16. Evaluation of lumbar overload in hotel maids.

    Science.gov (United States)

    Silva, J S; Correa, L R C; Morrone, L C

    2012-01-01

    Work-related musculoskeletal disorders are responsible for important amount of declining productivity among workers. Its economic impact is considered important because, in some aspects, such as sickness absence, it can cause increase in costs for employers. This paper aimed at identifying whether the activities that the hotel maids perform during working hours may lead to the development of musculoskeletal disorders. Cross-sectional study conducted in a hotel in the city of São Paulo, Brazil. Performed an ergonomic analysis of the job application with a checklist consisting of risk assessment of low back pain. The maids are responsible for the cleaning of hotel rooms, including to lean in order to clean the bathroom. The activity is associated with ergonomic risk for poor posture, manual transport of loads and use of physical force in the upper limbs. This job presents a moderate risk of low back pain according to checklist for assessing the ergonomic situation. Negative ergonomic aspects are associated with the development or aggravation of musculoskeletal disorders in these workers. We suggest modification in work organisation. Another possibility is decreased the weight of the carts, keeping areas of replacement material on each floor.

  17. Stakeholders and Apart Hotels: Multiple Case Study

    Directory of Open Access Journals (Sweden)

    Elizabeth Kyoko Wada

    2012-09-01

    Full Text Available Means of accommodation involve a wide range of social actors and agents, as well as different business models. Management strategies in this sector have been increasingly important for long-term sustainability and competitiveness of business organizations. This study aims to analyze the interactions between apart-hotels and their stakeholders to foster an improvement of services provided, aligning the interface of strategic management from the point of view of managers and their key stakeholders. It is an exploratory study, with qualitative chacter, along with multiple case studies of the following establishments: Travel Inn, Hotels Slaviero and Etoile george v. Brazilian enterprises, which manage lodging facilities with apart-hotel concepts, combining features that enable comparative analysis of the study. For conceptual understanding, this study was based on literature about stakeholders, taking the work of Freeman (1984 and Freeman et al (2010 as main references. The research was conducted through semi-structured interviews with managers of lodging facilities and their key stakeholders and through direct observation and documentation. We found that not all groups of influence are considered in the planning of service flats. However, the organizations surveyed indicated that the market has realized the importance of the groups that exert influence and are influenced by their goals, and are therefore increasingly alert for integration of such groups in their strategic planning.

  18. Legal liability and claims for the hotel industry

    Directory of Open Access Journals (Sweden)

    Dimcho Todorov

    2017-10-01

    Full Text Available The paper presents a review of various aspects of legal liability and claims to hotel management arising in the hotel industry in the context of the legal framework and possible legal consequences for hotels and other types of commercial accommodation establishments. The main reasons for accidents' occurrence in the hotel industry are chronologically traced. Possible claims to the hotel management are also presented in detail. The problem with workplace discrimination, which is considered as unrightfully actions from administration towards hospitably industry personnel and the connected consequences, is discussed. A definition is given of the various forms of discrimination and the obligations of management to provide a healthy work environment without problems for the personnel are stated, as well. Regulative measures and documents are also presented, regarding measures following possible labour law violations. Conclusions and recommendations are formulated and ways to prevent and overcome problems and accidents in various accommodation establishments and the hotel industry as a whole are shown

  19. EXPATRIATE HOTEL MANAGERS' PERSPECTIVE ON CROSS-CULTURAL SKILLS

    Directory of Open Access Journals (Sweden)

    Maria-Cristina IORGULESCU

    2014-04-01

    Full Text Available The globalization and expansion of multinationals has led to various studies on expatriation management, but literature regarding this issue in the hotel industry is still scarce, especially in Romania. Expatriates are critical to the success of this particular industry, as more and more hotel chains operate beyond their domestic domains and intend to enter inclusively in the Romanian market. The study presented in this article uses a qualitative research method intended to discover the perspective of practitioners on the most important management skills hotel expatriate managers should possess, the most effective cross-cultural training activities provided by parent hotel companies and other challenges faced in international assignments. The data collection method was an in-depth interview with expat hotel managers in Bucharest. The study suggests opportunities for international hotel chains to better prepare their expatriates, in order to integrate them more effectively in a new cultural environment.

  20. The Pricing Effects of Heritage at an Iconic Hotel

    Directory of Open Access Journals (Sweden)

    Bradford T. Hudson

    2015-05-01

    Full Text Available Historic hotels are a recognized product type in the lodging industry and may be found in significant numbers throughout the globe. The purpose of this article is to validate the notion that heritage can be an important element of the consumer value proposition for older hotels, by demonstrating that an iconic hotel with a distinct historical identity is able to attain a price premium over newer hotels with comparable operating characteristics. This exploratory study is based on qualitative field research conducted by the author, and quantitative analysis of pricing data that was collected by a regional hotel industry association over a five year period. The author concludes that heritage does indeed have a positive effect on the ability to attain a price premium at historic hotels, especially for leisure travelers.

  1. Financial Accountant Versus Managerial Accountant in the Hotel Business System

    Directory of Open Access Journals (Sweden)

    Ivana Zubac

    2012-01-01

    Full Text Available From the perspective of financial or managerial accountant, subject of interest in this paper is the relationship of financial and managerial accounting in the hotel business. Being necessary functions within the business system of hotel company, their mutual connection as well as their differences are explained. The management of hotel company makes decisions based on accounting information from both parts of accounting. As support to hotel management in decision-making, financial accountant provides financial information about past events, while managerial accountant provides non-financial information oriented toward future. The example above is just one out of many specific tasks, which are performed by accountants of specific part of hotel accounting system. Without their support, the management could not make correct and timely decisions with certainty. The importance of the roles of financial and managerial accountant is reflected through need for a wide knowledge in the field of accounting in specific business conditions of hotel industry.

  2. How do customers evaluate hotel service quality? An empirical study in Tehran hotels

    Directory of Open Access Journals (Sweden)

    Seyedvahid Najafi

    2013-12-01

    Full Text Available The purpose of this study is to investigate the dimensions of hotel service quality, to assess relative importance of them and to evaluate service quality of Tehran hotels in terms of guests’ perspectives. The paper examines the reliability and validity of the designed scale based on SERVQUAL model. A cross-sectional research based on SERVQUAL model conducted on nine hotels in Tehran (n=1080. Several statistical analyses such as EFA, CFA, Linear regression and t-test were applied to analyze the data. Five service quality dimensions were identified and named as “tangibles”, “problem solving”, “service supply”, “empathy” and “security”. Even though our findings confirmed five dimensional SERVQUAL constructs, some dimensions have been identified differing from SERVQUAL scale dimensions. Finding showed that the best overall service quality predictor is “tangibles” followed by “service supply”, “problem solving”, “assurance” and “empathy”.

  3. A study of workplace satisfaction among hotel employees

    OpenAIRE

    Skeie, Thomas

    2011-01-01

    Master's thesis in International hotel and tourism management This research paper is a descriptive case study of 10 hotel employees collected through in-depth interviews in Stavanger region. The study is focusing on hotel employee’s view of workplace satisfaction and what they think contributes to workplace satisfaction. The study indicates that organizational culture, fair treatment, stress, salary, communication, relationship between co-workers is factors among others which influence emp...

  4. Mengelola Pendapatan Kamar Hotel Yang Optimum (Yield Management)

    OpenAIRE

    Hermawan, Budi

    2010-01-01

    The market is always changing and increasing competition. In this condition, the hotel needs to improve responsiveness to the environment to service. Hotels should be able to establish a policy with the best results. Yield management offers a concept for each hotel is able to put himself in the best position in the changing environment. Revenues need to be managed well for a more popular method is called yield management or revenue management Currently, yield management, has become a very imp...

  5. Chinese hotel general managers' perspectives on energy-saving practices

    Science.gov (United States)

    Zhu, Yidan

    As hotels' concern about sustainability and budget-control is growing steadily, energy-saving issues have become one of the important management concerns hospitality industry face. By executing proper energy-saving practices, previous scholars believed that hotel operation costs can decrease dramatically. Moreover, they believed that conducting energy-saving practices may eventually help the hotel to gain other benefits such as an improved reputation and stronger competitive advantage. The energy-saving issue also has become a critical management problem for the hotel industry in China. Previous research has not investigated energy-saving in China's hotel segment. To achieve a better understanding of the importance of energy-saving, this document attempts to present some insights into China's energy-saving practices in the tourist accommodations sector. Results of the study show the Chinese general managers' attitudes toward energy-saving issues and the differences among the diverse hotel managers who responded to the study. Study results indicate that in China, most of the hotels' energy bills decrease due to the implementation of energy-saving equipments. General managers of hotels in operation for a shorter period of time are typically responsible for making decisions about energy-saving issues; older hotels are used to choosing corporate level concerning to this issue. Larger Chinese hotels generally have official energy-saving usage training sessions for employees, but smaller Chinese hotels sometimes overlook the importance of employee training. The study also found that for the Chinese hospitality industry, energy-saving practices related to electricity are the most efficient and common way to save energy, but older hotels also should pay attention to other ways of saving energy such as water conservation or heating/cooling system.

  6. Kajian Eko Interior pada Hotel Budget di Balikpapan

    OpenAIRE

    Gani, Chelline Monica

    2016-01-01

    Ecological approach in the planning and building design requirements that should be met by the perpetrators of physical development. Hotel is one example of a physical building. Now, the hotel concept "budget" became a new phenomenon for the city of Aberdeen. According to the government regulation number PM.53 / HM.001 / mpek / 2013 article 2, the standard business hotel aims to provide protection, either for safety, health, comfort, safety and convenience and environmental preservation. This...

  7. PLANNING AND DEVELOPMENT OF INVESTMENT PROJECTS IN CROATIA'S HOTEL INDUSTRY

    OpenAIRE

    Čizmar, Sanja; Bartoluci, Mato; Vusić, Marko

    2010-01-01

    The authors point out the aspects of tourism and hotel industry development connected with the sustainability of development as well as with social, economic and other development impacts. The paper outlines numerous tourism development impacts on the community and the fact that hotel industry is an industry based on a high level of venture capital. Therefore, the authors examine the components of management model of investment and development process in hotel industry. The authors identify t...

  8. Critical Success Factors for Limited Service Hotels in Malaysia

    OpenAIRE

    Wong, Chee Keng

    2015-01-01

    Critical success factors were used originally in Information technology areas when it was first introduced but has since been applied generically in other industries. This study explores the critical success factors for limited service hotels in Malaysia from both customer and hotel operator/ business owners’ perspective. The literature presents information from tourism in general and in Malaysia, definition of limited service hotels and its relevance to the hospitality industry in Malaysia, ...

  9. Employees’ Organizational Commitment Challenges - a Hotel Industry Perspective

    Directory of Open Access Journals (Sweden)

    Carmen Arustei

    2014-02-01

    Full Text Available Hotel industry is confronted with some challenges induced by changing customers’ requirements and by a competitive environment. In this context, front-line employees are a very important determinant of organizational performance. Researchers suggested that organizational performance can be achieved through employee organizational commitment (OC development. This is the reason why this paper aims to explore employees’ level of OC components from hotel chains, considering a variety of independent variables. Furthermore, recommendations for hotel managers who want to improve employees’ OC are offered. A quantitative study was conducted on 152 employees from 12 hotels belonging to four international and national hotel chains. We first verified if the same OC components from scholarly literature can be identified in Romanian context. Then, an analysis on differences registered for these OC components was conducted, considering variables like age, gender, educational level, work experience, hotel chain name, hotel location, etc. Considering results, we identified all the three OC components presented in the literature (affective, normative and continuance commitment and also found that affective commitment reaches the highest level of manifestation for the hotel chain employees from our study. Statistically significant differences between the level of OC manifestations are registered for normative commitment considering the “hotel chain”, respondents’ “educational level”, and “hotel chain belonging” variables and also for affective and normative commitment considering the “hotel location” variable. Even though we found support for these differences only for some of the independent variable, we could still draw some guidelines for hotel managers.

  10. The many perspectives on the concept of boutique hotels

    OpenAIRE

    Ricardo Barbosa Angeli; Ricardo de Gil Torres; Ricardo Frota de Albuquerque Maranhão

    2012-01-01

    The hospitality industry needs from time to time to renovate its installations. There is no better moment for a marketing repositioning. This paper presents an exploratory study on how the boutique hotel concept is understood by researchers from different countries. Due to independent hotels agility in implementing innovations, it was considered the possibility of part of this segment adopting the boutique model to improve competitiveness against hotel chains. It was found that there is no si...

  11. Corporate Social Responsibility: A Case Study of Scandic Hotels

    OpenAIRE

    Heesbeen, Lars

    2014-01-01

    The aim of the thesis is to discover whether Scandic Hotels is perceived as a leader in Corporate Social Responsibility within the hospitality industry. First a definition of CSR is created and the boundaries of research are given. Next the thesis looks into competitive advantages; how are they created and what has Scandic Hotels done to create a competitive advantage regarding CSR? Next an analysis of Scandic Hotels brand is made, and what they have done in the past twenty years regarding CS...

  12. Occupational exposures and health outcomes among Latina hotel cleaners.

    Science.gov (United States)

    Hsieh, Yu-Chin Jerrie; Apostolopoulos, Yorghos; Hatzudis, Kiki; Sönmez, Sevil

    2014-01-01

    The poor working conditions of Latina hotel cleaners render them particularly vulnerable to elevated occupational hazards that lead to adverse health outcomes. This article presents a comprehensive review of occupational risks (including physical, chemical, biological, and psychosocial risk factors) and health outcomes (including musculoskeletal disorders, respiratory diseases, dermatological diseases and allergies, and psychological disorders) for Latina hotel cleaners, within their unique sociocultural contexts. Preventive interventions for improving Latina hotel cleaners' work and health conditions are recommended.

  13. ANTESEN CUSTOMER LOYALTY PADA BUDGET HOTEL

    Directory of Open Access Journals (Sweden)

    Latifa Rahma

    2016-08-01

    Full Text Available This research discusses the effects of Service Quality on Customer Satisfaction, Customer Loyalty, and Brand Image Budget hotel (Five Budget Hotel Managed by local chain hotel. The purpose of this study were 1 to analyze the effects of Service Quality on Customer Satisfaction, 2 to analyze the effects of Service Quality on Customer Loyalty, 3 to analyze the effect of Customer Satisfaction to Customer Loyalty, 4 to analyze the effects of Service Quality on the Brand Image, 5  to analyze the influence of the Customer Satisfaction Brand Image, 6 to analyze the effect of Customer Loyalty to Brand Image. The design of this research using primary data obtained by distributing questionnaires to 250 respondents eligible stayed at the Budget Hotel at least 1 time in last 12 months. Respondents were selected using purposive sampling method and the data were analyzed using AMOS version 22.0 and SPSS version 22.0. The proposed model was tested using Structural Equation Modeling (SEM and analyzed using AMOS. This study shows that 1 Service Quality found to have an influence on Customer Satisfaction, 2 Service Quality found to have an influence on Customer Loyalty, 3 Customer Satisfaction is found to have an influence on Customer Loyalty, 4 Service Quality found to have an influence on brand image, 5 Customer Satisfaction is found to have an influence on Brand Image, 6 Customer Loyalty found to have an influence on the Brand Image. The results of this study concluded that there is a positive influence of the Service Quality on Brand Image through the Customer Satisfaction and Customer Loyalty. Future researches are recommended to increase the factor of First Impression, Favorable Location, Hotel Core

  14. GENERATIONAL DIFFERENCES IN WORK VALUES IN THE HOTEL INDUSTRY

    National Research Council Canada - National Science Library

    Maria-Cristina IORGULESCU

    2015-01-01

    .... This situation creates new challenges in managing human resources in the hotel industry, where an excellent communication between all functional and operational departments is mandatory in order...

  15. International Modal choice determinants in the Spanish Hotel Sector

    OpenAIRE

    Ana Ramón Rodríguez

    2001-01-01

    Hotel industry is a management intensive industry as well as a distinct real estate asset class. During the 80ís, a reduced number of hotel groups led the internationalization of the Spanish tourism industry. In the decade of the 90ís, the process of internationalization wraps to a growing and dynamic volume of hotel chains, acquiring an exponential growth. Spanish hotel firms have nearly one hundred thousand rooms outside their home nations in three hundred and forty six thousand properties ...

  16. Sistem Pendukung Keputusan Untuk Pengadaan Fasilitas Hotel Menggunakan Metode TOPSIS

    Directory of Open Access Journals (Sweden)

    Susi Hendartie

    2014-01-01

    Full Text Available The development of hotel business to make consumers more critical to choose a hotel products and services. If the hotel facilities more complete, so interest of the consumer is higher to choose the hotel. This  research study intend to build a decision support system for the procurement of hotel facilities with TOPSIS method. This method uses the six alternative form of the data; hotel rooms (guest  room, karaoke, gift shop, a gym, spa and travel corner (travel tour information and data of some criteria. This method was chosen because it is based on the best alternative concept, was not only has the shortest distance from the positive ideal solution, but also has  the longest distance  from  the  negative  ideal  solution.  TOPSIS  calculations  systems  have  been  done  the  comparison  of  final  value  using  excell calculation. Calculations that used in this research study is simple and produces alternative hotel rooms (guest room with t he highest ranking as the ideal solution. TOPSIS method facilitates decision-makers in choosing the best alternative for the procurement of hotel facilities.Keywords : Decision support system; Hotel facilities; TOPSIS

  17. Infraestructura común de telecomunicaciones aplicada a un hotel

    OpenAIRE

    Elizari Saco, Sergio

    2007-01-01

    Este proyecto consta sobre la realización de infraestructuras en un hotel, la normativa actual solo contempla edificios de viviendas, comunidades de vecinos, viviendas unifamiliares (urbanizaciones) pero no contempla nada acerca de hoteles, con este proyecto se pretende aplicar en la medida de lo posible estas leyes en el hotel, hay situaciones en las que es imposible aplicarlas y por lo tanto hay que idear la manera de resolverlo. También el intentar realizar instalaciones en el hotel de dóm...

  18. THE ASSESSMENT OF HOTEL SERVICES IN POIANA BRASOV RESORT

    National Research Council Canada - National Science Library

    C A Baltescu; D Boscor

    2014-01-01

    .... The quality of hotel services provided influence the attracted customer segment, the satisfaction degree of consumption, the loyalty degree for the accommodation unit and destination, and also...

  19. Penerapan Aplikasi Web Di Hotel Arinda Guest House Bandung

    Directory of Open Access Journals (Sweden)

    Ade Mubarok

    2017-09-01

    Abstract Hotel was a thriving industry very fast with the advent of the information technology. One factor that can provide comfort is the existence of the information rapid to a reservation hotel. Several problems that ordinarily encountered hotel management and customers as it tough for rapid information, do check in and the payment of requiring guests come to the hotel, include families in village records the guest log and make a report manually.In writing thesis this, writer build a application of hotel by adopting information technology. The model used to the development of software is the method waterfall, which begins with analysis needs adapted to systems are go at the hotel arinda guest house, design system and software, coding, testing, and implementation.So that this research produce information system a reservation hotel web-based. Of interface ease of use user and showing functionality that can be used to at the check in , the hotel , faster information and save time prospective guest on do reservations , efficient in recording the guest log and reports.   Keywords: Website, Aplication, Hotel Arinda Guest House, checked in, Waterfall.

  20. SITE DEMONSTRATION BULLETIN: SOIL RECYCLING TREATMENT TRAIN - THE TORONTO HARBOUR COMMISSIONERS

    Science.gov (United States)

    The Toronto Harbour Commissioners (THC) have developed a soil treatment train designed to treat inorganic and organic contaminants in soils. THC has conducted a large-scale demonstration of these technologies in an attempt to establish that contaminated soils at the Toronto Port...

  1. TORONTO HARBOUR COMMISSIONERS (THC) SOIL RECYCLE TREATMENT TRAIN - APPLICATIONS ANALYSIS REPORT

    Science.gov (United States)

    The Toronto Harbour Commissioners (THC) have developed a soil treatment train designed to treat inorganic and organic contaminants in soils. THC has conducted a large-scale demonstration of these technologies in an attempt to establish that contaminated soils at the Toronto Port ...

  2. Analisis Pengaruh Kecerdasan Intelektual, Kecerdasan Emosional, dan Kecerdasan Spiritual terhadap Kinerja Manajerial pada Hotel-hotel Berbintang 3 di Pekanbaru

    OpenAIRE

    Darlis, Edfan; Tanjung, Amries Rusli; Tarigan, Elpista

    2015-01-01

    The number of hotels in Pekanbaru from year to year is always increasing. This shows the increasing competition among entrepreneur of hospitality services. Have a competent leader / manager would be one of the important things that must be considered. This study aims to: examine, test and analyze the effect of intellectual quotient, emotional quotient and spiritual quotient on managerial performance. This study is conducted in 3-star hotels in Pekanbaru. The research sample is 31 people hotel...

  3. Exploring sales data during a healthy corner store intervention in Toronto: the Food Retail Environments Shaping Health (FRESH) project.

    Science.gov (United States)

    Minaker, Leia M; Lynch, Meghan; Cook, Brian E; Mah, Catherine L

    2017-10-01

    Population health interventions in the retail food environment, such as corner store interventions, aim to influence the kind of cues consumers receive so that they are more often directed toward healthier options. Research that addresses financial aspects of retail interventions, particularly using outcome measures such as store sales that are central to retail decision making, is limited. This study explored store sales over time and across product categories during a healthy corner store intervention in a lowincome neighbourhood in Toronto, Ontario. Sales data (from August 2014 to April 2015) were aggregated by product category and by day. We used Microsoft Excel pivot tables to summarize and visually present sales data. We conducted t-tests to examine differences in product category sales by "peak" versus "nonpeak" sales days. Overall store sales peaked on the days at the end of each month, aligned with the issuing of social assistance payments. Revenue spikes on peak sales days were driven predominantly by transit pass sales. On peak sales days, mean sales of nonnutritious snacks and cigarettes were marginally higher than on other days of the month. Finally, creative strategies to increase sales of fresh vegetables and fruits seemed to substantially increase revenue from these product categories. Store sales data is an important store-level metric of food environment intervention success. Furthermore, data-driven decision making by retailers can be important for tailoring interventions. Future interventions and research should consider partnerships and additional success metrics for retail food environment interventions in diverse Canadian contexts.

  4. Faktor Bauran Pemasaran Yang Berkontribusi Bagi Konsumen Dalam Memilih Budget Hotel Di Indonesia

    OpenAIRE

    Sugiyanto, Valensia; Kurniawan, Antonius; Aprilia, Adriana; Jokom, Regina

    2014-01-01

    Budget hotel menjadi tren dalam dunia perhotelan Indonesia, banyak pengusaha hotel membangun hotel dengan konsep ekonomis, namun seringkali pengusaha budget hotel tersebut mengabaikan apa yang menjadi kebutuhan konsumen sesungguhnya, karena itu peneliti ingin mengetahui faktor apa saja yang berkontribusi bagi konsumen dalam memilih budget hotel di Indonesia. Penelitian ini menemukan empat faktor yang berkontribusi bagi konsumen dalam memilih budget hotel di Indonesia yaitu first impression, h...

  5. Market segmentation and the changing budget hotel industry in urban South Africa

    OpenAIRE

    Market segmentation and the changing budget hotel industry in urban South Africa

    2013-01-01

    Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country’s re-entry into the global tourism ec...

  6. On protection of employee rights and interests in management of tourist hotel in China

    OpenAIRE

    Ren Yun

    2016-01-01

    With the rapid development of the tourist hotel, the hotel has many problems in the protection of employee rights and interests. To enhance the importance that hotel managers attach to the protection of em-ployee’s rights and interests, and strengthen the hotel employees’ consciousness in rights protection, this paper regards the China’s tourist hotel employees as research objects, discusses the problems and causes in the process of protecting the tourist hotel employee rights and interests, ...

  7. Evaluation of Strength in the ``Toronto'' Osseous-Prosthesis System

    Science.gov (United States)

    Giacomo, R.; Cicciã¹, M.; Dini, R.; Franceschini, G.; Maiorana, C.

    2010-06-01

    Several surgical techniques like are today available in order to recovery large bone defects of the jaw. Aim of the surgeon is to obtain a good tridimensional volume to place dental implant and to recovery the patient’s aesthetics and function. Several prosthetic solution were considered for prosthetic rehabilitation. However after a bone graft surgery Toronto screwed prosthesis on dental implants, following Branemark intuitions, was considered the better prosthetic rehabilitation solution. According to Wölff, the dental implants osteointegration is related to the strengths directed to mandibular bone. Our investigation’s aim is to underline through FEM analysis the stress over the prosthetic elements and over bone surface in order to help the surgeon choice about the dental implant positioning, and at the same time reducing the bone trauma on the patients.

  8. Importance of staff training in hotel industry Case Study: Hotel Dukagjini

    Directory of Open Access Journals (Sweden)

    MSc. Albana Gazija

    2011-12-01

    Full Text Available In every business, independently of the activity, human resources are the most precious capital. In terms of global competition and rapid change, personnel training are essential. Every manager should be able to attract qualified and capable personnel, in order to use their skills in achieving organizational objectives. In a market economy where uncertainty is rather widespread, obtaining knowledge and information is becoming a source for creating competing advantages. One of the most important aspects in contemporary hotel industry is getting to know the new methods and techniques through training. Staff training is an important part in Human Resource Management, in order to improve employee performance, respectively it helps putting their skills to better use and specialization in their work. Application of an efficient training process has an important impact in increasing employee performance.      The aim of this study is to understand the importance of personnel training in hotel industry. The study includes the theoretical part for staff training, importance and benefits. The empirical part is composed by a qualitative method research of Hotel Dukagjini in Peja. The paper’s results have shown that management has a relatively good understan-ding of the importance of personnel training; the hotel may be in a favorable situation if the employees keep taking continuous training.

  9. Analisis dan Perbaikan Layanan Hotel Menggunakan Servqual dan Diagram Kartesius (Studi Kasus di Hotel Kombokarno

    Directory of Open Access Journals (Sweden)

    Rindang Rayo Ranas

    2016-06-01

    The purposes of this research is to analyze and suggest a service quality improvement in Kombokarno Hotel. This research used ServQual dimension variables that consist of tangible, reliability, responsiveness, assurance, and empathy as a dimensions of service quality. It used 144 guests of Kombokarno Hotel as a sample for the research. The result of the collected data then be tested based on it’s validation and reliability by using SPSS 16.0 software. The result of data processing shows the validity of each question variable in the questionnaire. Then the data be analyzed using ServQual method to see the Gap between hope and reality. Furthermore it is processed by Kartesius diagram to see what performance that need to be improved. The result of the researched shows that the cleanness of the hotel always in good term, the electronic utilities (lamp, AC, TV, etc, are functioned well, and the hotel’s building ‘good look’ became the most priority to improve the performance of service quality in the hotel.

  10. Breakfast in a hotel dining room

    Directory of Open Access Journals (Sweden)

    Mary Kennan Herbert

    2009-01-01

    Full Text Available My father and I were the only ones there on a winter Saturday.Yet a full staff of penguins was on duty, webbed shoes muffled on thick but aging carpet, their lined faces and beaks a bit mottled.They brought us the morning newspaper, toast, coffee, orange juice, grapefruit (a beauty nestled on ice in a pewter tureen, an old-fashioned presentation,with a hint of decay.The hotel was closed shortly thereafter, for a decade, then remodeled,reopened with new crystal, dinnerware with postmodern chi...

  11. Breakfast in a hotel dining room

    OpenAIRE

    Mary Kennan Herbert

    2009-01-01

    My father and I were the only ones there on a winter Saturday.Yet a full staff of penguins was on duty, webbed shoes muffled on thick but aging carpet, their lined faces and beaks a bit mottled.They brought us the morning newspaper, toast, coffee, orange juice, grapefruit (a beauty) nestled on ice in a pewter tureen, an old-fashioned presentation,with a hint of decay.The hotel was closed shortly thereafter, for a decade, then remodeled,reopened with new crystal, dinnerware with postmodern chi...

  12. Attitudes of Ontario psychiatrists towards health insurance.

    OpenAIRE

    Lippman, D. H.; Lowy, F H; Rickhi, B

    1981-01-01

    In 1979 the opinions of Ontario psychiatrists were sought regarding the influence of the Ontario Health Insurance Plan (OHIP) on the practice of their specialty. Full replies to a 44-item questionnaire were received from more than half the certified psychiatrists in Ontario, half of whom had been in practice before the introduction of OHIP. Both satisfaction and uneasiness were expressed about most aspects of health insurance. Many of the 416 psychiatrists stated that OHIP had improved acces...

  13. Feasibility of Small Wind Turbines in Ontario: Integrating Power Curves with Wind Trends

    Directory of Open Access Journals (Sweden)

    Masaō Ashtine

    2016-12-01

    Full Text Available Micro-scale/small wind turbines, unlike larger utility-scale turbines, produce electricity at a rate of 300 W to 10 kW at their rated wind speed and are typically below 30 m in hub-height. These wind turbines have much more flexibility in their costs, maintenance and siting, owing to their size, and can provided wind energy in areas much less suited for direct supply to the grid system. In the future under climate change, the energy landscape will likely shift from the present centralized electricity generation and delivery system to a more distributed and locally-generated electricity and delivery system. In the new system configuration, the role of relatively small sustainable electricity generators like small wind turbines will likely become more prominent. However, the small wind industry has been substantially slow to progress in Ontario, Canada, and there is much debate over its viability in a growing energy dependent economy. This study seeks to demonstrate the performance of a small wind turbine, and speculate on its potential power output and trend over Ontario historically over the last 33 years using the North American Regional Reanalysis (NARR data. We assessed the efficiency of a Bergey Excel 1 kW wind turbine at the pre-established Kortright Centre for Conservation test site, located north of Toronto. Using a novel approach, the Bergey optimized power curve was incorporated with reanalysis data to establish power output across Ontario at three-hour resolution. Small turbine-based wind power around the Great Lakes and eastern James Bay increased during winter and fall, contributing up to 10% of the annual electricity demand in some regions in Ontario. We purport that increases in power output are driven by long-term reductions in sea and lake ice concentrations affecting atmospheric stability in surrounding regions.

  14. MANAJEMEN RISIKO PADA PEMBANGUNAN PENGEMBANGAN HOTEL YANG SEDANG BEROPERASI ( STUDI KASUS PADA PEMBANGUNAN EXTENSION VILLA HOTEL ALILA UBUD

    Directory of Open Access Journals (Sweden)

    I Ketut Yasa Dharmika

    2015-07-01

    Full Text Available Construction of the hotel development is carried out without cessation of the hotel operations have a bigger challenge because of many things such as: accesses to the hotel, material loading area, noise, safety of guests and hotel staff, working time, demonstrations, etc should be well managed in order to minimize the impacts to hotel operation. Risk is the chance of occurrence of adverse events, which is caused by the uncertainty. The research aims to identify, analyze and how the risks can be managed. The method in this research is Descriptive Qualitative Risk Analisis. Respondents determined by Purposive Sampling, from various stakeholders who are competent in this development. The research are identified 47 risks. Eleven risks are unacceptable risk includes  : noise, licensing, planning of MEP works, declining of contractor profit, the rising cost for build a new access roads, land slides, limited parking, hotel access interference,  discomfort of the hotel’s guests and staff, disruption in the project work time and delay of project completion due to interruption by the hotel operations. Nineteen risks are undesirable risk includes: public opinion, decreasing of green open land, insufficient capacity of the existing facilities, difficulties in the hotel's marketing, declining of the hotel room’s selling prices, the declining of satisfaction level of hotel guests, decreasing of hotel’s profits, lack of project scope, nappropriate strategy for supplying material and equipment and lack of competence of the project consultants and contractors, inappropriate standard of job’s handling, lack of quality control, inappropriate  project organizational, improper work methods, limited area for materials loading, decreasing of  cleanliness levels of the hotel, insufficient noise isolation blocks. Ten risks are acceptable risk and seven risks are negligible risk. Major risks are unacceptable and undesirable risk, which are need to be managed

  15. IMPROVING THE DISTRIBUTION OF BULGARIAN SEASIDE HOLIDAY HOTELS

    Directory of Open Access Journals (Sweden)

    Stoyan Marinov

    2010-06-01

    Full Text Available This report aims at viewing and analysing the trends and changes in the channels for distribution of tourist products. The specific features of modern hotel management together with the tasks in the process of distribution of hotel products have been presented. Applying.

  16. New Employment Forecasts. Hotel and Catering Industry 1988-1993.

    Science.gov (United States)

    Measurement for Management Decision, Ltd., London (England).

    Econometric forecasting models were used to forecast employment levels in the hotel and catering industry in Great Britain through 1993 under several different forecasting scenarios. The growth in employment in the hotel and catering industry over the next 5 years is likely to be broadly based, both across income levels of domestic consumers,…

  17. Management Trainees in the Hotel Industry: What Do Managers Expect?

    Science.gov (United States)

    Baum, Tom

    1991-01-01

    Comparison of a survey of 118 United Kingdom hotel managers (53 percent response) with a similar study of 75 U.S. managers found key differences reflecting the impact of cultures on management expectations. Significant similarities support development of an internationally transferable core curriculum for hotel management. (SK)

  18. Hotel industry expansion and sustainable development: A case ...

    African Journals Online (AJOL)

    This article examines how international hotel industry expansion affects sustainable development in the context of least developed countries. The study focuses on power asymmetries in the governance processes of hotel value chains. First it develops a model to analyse these processes. Subsequently this model is used to ...

  19. Testing expected and perceived service quality in the hotel industry

    Directory of Open Access Journals (Sweden)

    Vujko Aleksandra

    2015-01-01

    Full Text Available Guest satisfaction is the key to retaining existing and attracting new guests. In order to reach this goal, managers in hotels have become aware of the fact that the quality stay is reflected in the unique experiences of the tourists in particular. Guest satisfaction with hotel services can be tested by various methods. In this study, we used a questionnaire technique, in which respondents were guests of the hotel 'Vojvodina', 'Novi Sad' and 'Park' in Novi Sad, then the guests of the hotel 'Vojvodina' and 'Gold Class' in Zrenjanin, as well as the guests of the hotel 'Brothers Sekulic' in Zlatibor. The respondents were asked to evaluate various aspects of the business environment, employees' attitude towards guests, taste and variety of food and beverages. Data are presented in tables with brief comments. Based on the analysis of dependent and independent variables, we concluded that the physical features of a hotel, as well as the guest-employee relationship, are primarily related to the personal experience. Guests were the least satisfied with the hotel bar. These pieces of information are crucial for the hotel enterprises and contribute to the advancement of business through the adjustment of the product to the needs of the customer.

  20. HOTEL AND MOTEL HOUSEKEEPING AIDE, A SUGGESTED TRAINING PROGRAM.

    Science.gov (United States)

    Office of Education (DHEW), Washington, DC.

    A LOCAL TRAINING PROGRAM TO PREPARE HOTEL AND MOTEL HOUSEKEEPING AIDES CAN BE DEVELOPED FROM RESOURCE MATERIAL IN THIS GUIDE. PROGRAM OBJECTIVES ARE TO PREPARE TRAINEES TO PERFORM THE JOBS INVOLVED IN KEEPING HOTEL OR MOTEL ROOMS CLEAN, TO FOLLOW CORRECT PROCEDURES IN USING EQUIPMENT AND SUPPLIES REQUIRED IN CARING FOR BEDROOMS AND BATHROOMS, AND…

  1. Brand performance of Chinese domestic vs. international hotels ...

    African Journals Online (AJOL)

    Results showed that the effects of branding were most noticeable in midmarket and upscale hotels. Kim and Kim. (2005) connected brand equity with the financial performance of hotels. They defined brand equity as a four-dimensional construct, including brand loyalty, brand awareness, perceived quality, and brand image.

  2. Exploring employee participation and work environment in hotels

    DEFF Research Database (Denmark)

    Markey, Raymond; Harris, Candice; Knudsen, Herman

    2014-01-01

    We explore the relative impact of direct and representative forms of participation on quality of the work environment, based on multi-method case studies of two hotels each in New Zealand and Denmark. The degree of direct participation is higher at the New Zealand hotels, yet, workload and stress...

  3. Hotel & Food Service Industries. Workforce & Workplace Literacy Series.

    Science.gov (United States)

    BCL Brief, 1992

    1992-01-01

    This brief gives an overview of the topic of workplace literacy for the hotel and food service industries and lists program contacts. The following organizations operate employee basic skills programs for hotel and food service employees, provide technical assistance, or operate grant programs: Essential Skills Resource Center; Language Training…

  4. Hotel quality in the European Capital of Culture: Leeuwarden 2018 ...

    African Journals Online (AJOL)

    Research in Hospitality Management ... This research looks into the experience as perceived in 2014 by hotel guests in 15 bigger Dutch cities. ... leave more positive guest reviews on review sites, and for authorities to engage in stimulating the knowledge and skills of local hotel operators in order to be best prepared for the ...

  5. THE DEGREE OF CONSUMER SATISFACTION WITH HOTEL SERVICES

    Directory of Open Access Journals (Sweden)

    Danka CURAKOVIĆ

    2013-07-01

    Full Text Available The customer focus is one of the principles of quality management in organizations whose decisions, policy and strategy are based on market analysis. The results of the analysis are then used in the introduction of innovation, planning, investment in order to positioning in the market and meeting customer needs. The subject of research is the degree of consumer satisfaction with hotel services in order to determining the extent to which their quality meets customer needs and preferences. For the purposes of this paper there was conducted a research of primary and secondary materials, as well as field research in the July-August 2011. The research was conducted in hotels and B&B hotels in Novi Sad. The principal part of the paper is the analysis and description of results obtained in the study. The research results can be used by hotel managers in order to improve and adapt hotel services to market needs, as well by students.

  6. Gamow, not Hilbert: The Architect of Hilbert's Grand Hotel

    CERN Document Server

    Kragh, Helge

    2014-01-01

    What is known as "Hilbert's hotel" is a story of an imaginary hotel with infinitely many rooms that illustrates the bizarre consequences of assuming an actual infinity of objects or events. Since the 1970s it has been used in a variety of arguments, some of them relating to cosmology and others to philosophy and theology. It turns out that the name is a misnomer, as Hilbert was not responsible for the story. The originator was George Gamow, who invented the hotel in 1947, jokingly attributing it to Hilbert. Although well known, the counter-intuitive hotel only attracted wide interest in the 1970s, first in philosophical and theological contexts. The paper outlines the origin and early history of what might be called the Gamow-Hilbert hotel paradox.

  7. ASPECTS OF ROMANIAN MARKETING ENVIRONMENT FOR INTERNATIONAL HOTEL CHAINS

    Directory of Open Access Journals (Sweden)

    Smaranda Adina COSMA

    2015-02-01

    Full Text Available The influence of global processes on economic development is reflected in the intensity of tourist streams and in the development of the hotel companies’ strategy. Because of that, is very important for a hotel and especially for one that belongs to an international chain to analyse the micro and macro environment, to know exactly which are the opportunities and the risks taken into consideration on a specific market. On the Romanian market the hotels that belong to international chains consider that the most important opportunity is the market development potential and the biggest risk is the infrastructure. Also, the own resources are the most important factor that is influencing directly the activity of a hotel belonging to an international chain in Romania. All those criteria are taken into consideration by the hotels in order to develop a long time strategy on the Romanian market.

  8. EVALUATION OF COMPETITION CONDITIONS IN THE HOTEL SECTOR IN ISTANBUL

    Directory of Open Access Journals (Sweden)

    Kazım Ozan ÖZER

    2015-04-01

    Full Text Available The various dimensions of the concept of the competitiveness in service sectors have drawn attention of many researchers. Discipline of business concerns firm, sector and the international dimensions of national level competition. This study focus on explaining the competitiveness of Istanbul Hotel Sector by considering the dynamics connected to the sectoral competitiveness of Tourism. For the analysis, different data collection techniques have been used. As for the secondary data, literature review has been done about Michael Porter’s Five Forces Model that is mostly prefered for this kind of researches. For the primary data, senior managers of hotels in Istanbul Hotel Sector were applied to the interviews and formal interviews. As a result of this study it’s seen that Istanbul Hotel Sector has profitability rates that attract new entrants and the competition conditions are available for new entrants to the Istanbul Hotel Sector.

  9. Implementation of Chaid Algorithm: A Hotel Case

    Directory of Open Access Journals (Sweden)

    Celal Hakan Kağnicioğlu

    2014-11-01

    Full Text Available Today, companies are planning their own activities depending on efficiency and effectiveness. In order to have plans for the future activities they need historical data coming from outside and inside of the companies. However, this data is in huge amounts to understand easily. Since, this huge amount of data creates complexity in business for many industries like hospitality industry, reliable, accurate and fast access to this data is to be one of the greatest problems. Besides, management of this data is another big problem. In order to analyze this huge amount of data, Data Mining (DM tools, can be used effectively. In this study, after giving brief definition about fundamentals of data mining, Chi Squared Automatic Interaction Detection (CHAID algorithm, one of the mostly used DM tool, will be introduced. By CHAID algorithm, the most used materials in room cleaning process and the relations of these materials based on in a five star hotel data are tried to be determined. At the end of the analysis, it is seen that while some variables have strong relation with the number of rooms cleaned in the hotel, the others have no or weak relation.

  10. Hotel "Nagoya Castle", Japón

    Directory of Open Access Journals (Sweden)

    Takenaka Komuten, Co. Ltd.

    1970-04-01

    Full Text Available This hotel has 254 rooms, of which 138 are single and 99 double bed rooms, and 9 rooms have twin beds. There are also 5 suites and 5 bedrooms in the Japanese style. It can accommodate in all 370 persons. Among its special facilities the following are noteworthy. A large dining hall, with room for 3 000 guests, this being the largest banquet hall in central Japan; a beautiful open air pool; a magnificent garden; and a parking site with space for 400 cars.Este hotel consta de 254 habitaciones, de ellas: 138 individuales, 99 dobles con una cama, 9 dobles con dos camas, 5 suites y 3 habitaciones ambientadas al estilo japonés. Tiene capacidad de alojamiento para 370 personas. Entre sus instalaciones especiales figuran: un gran salón de banquetes —para 3.000 comensales—, que es el mayor del Japón central; una bella piscina al aire libre; un magnífico jardín; y un estacionamiento con capacidad para aparcar 400 turismos.

  11. Implementation of Chaid Algorithm: A Hotel Case

    Directory of Open Access Journals (Sweden)

    Celal Hakan Kagnicioglu

    2016-01-01

    Full Text Available Today, companies are planning their own activities depending on efficiency and effectiveness. In order to have plans for the future activities they need historical data coming from outside and inside of the companies. However, this data is in huge amounts to understand easily. Since, this huge amount of data creates complexity in business for many industries like hospitality industry, reliable, accurate and fast access to this data is to be one of the greatest problems. Besides, management of this data is another big problem. In order to analyze this huge amount of data, Data Mining (DM tools, can be used effectively. In this study, after giving brief definition about fundamentals of data mining, Chi Squared Automatic Interaction Detection (CHAID algorithm, one of the mostly used DM tool, will be introduced. By CHAID algorithm, the most used materials in room cleaning process and the relations of these materials based on in a five star hotel data are tried to be determined. At the end of the analysis, it is seen that while some variables have strong relation with the number of rooms cleaned in the hotel, the others have no or weak relation.

  12. Resourceful masculinities: exploring heterosexual Black men's vulnerability to HIV in Ontario, Canada.

    Science.gov (United States)

    Husbands, Winston; Oakes, Wesley; Mbulaheni, Tola; Ongoïba, Fanta; Pierre-Pierre, Valérie; Luyombya, Henry

    2017-10-29

    Heterosexually active Black men are alleged to endorse masculine norms that increase their and their female partners' vulnerability to HIV. These norms include Black men's inability or reluctance to productively engage their own health-related personal and interpersonal vulnerabilities. We draw on data from the iSpeak research study in Ontario, Canada, to assess whether and how heterosexual Black men cope with personal and inter-personal vulnerability, namely that heterosexual Black men: avoid emotionally supportive relationships with other men (and women), which diminishes their capacity to productively acknowledge and resolve their health-related challenges; are reticent to productively acknowledge and address HIV and health on a personal level; and are pathologically secretive about their health, which compounds their vulnerability and precipitates poor health outcomes. iSpeak was implemented in 2011 to 2013, and included two focus groups with HIV-positive and HIV-negative self-identified heterosexual men (N = 14) in Toronto and London, a focus group with community-based health promotion practitioners who provide HIV-related services to Black communities in Ontario (N = 6), and one-on-one interviews with four researchers distinguished for their scholarship with/among Black communities in Toronto. Participants in the men's focus group were recruited discretely through word-of-mouth. Focus groups were audiotaped and transcribed verbatim. Team members independently read the transcripts, and then met to identify, discuss and agree on the emerging themes. We demonstrate that iSpeak participants (a) engage their personal and interpersonal vulnerabilities creatively and strategically, (b) complicate and challenge familiar interpretations of Black men's allegedly transgressive masculinity through their emotional and practical investment in their health, and (c) demonstrate a form of resourceful masculinity that ambiguously aligns with patriarchy. We conclude

  13. The effects of trends in technology on the hotel industry: a case study of Scandic Hotel Simonkenttä and Hilton Hotel Kalastajatorppa

    OpenAIRE

    Tamang, Surya Maya; Bernaldo, Ruth Jane

    2016-01-01

    The hotel industry continues to develop through innovations of technology. Trends in technol-ogy are evident in various forms, such as software and operating systems, high-tech devices and equipment, and social media networks. These can improve a hotel’s competitive ad-vantage and increase customer satisfaction. The objective of this research project was to examine the effects of technological trends in hotels and as perceived by the employees (the technology users) and to find out if ther...

  14. HOW DO WORK HIERARCHIES AND STRICT DIVISIONS OF LABOUR IMPACT CARE WORKERS' EXPERIENCES OF HEALTH AND SAFETY? CASE STUDIESOF LONG TERM CARE IN TORONTO.

    Science.gov (United States)

    Syed, I; Daly, T; Armstrong, P; Lowndes, R; Chadoin, M; Naidoo, V

    2016-01-01

    According to the Canadian Health Care Association (1), there are 2,577 long-term care ("LTC") facilities across Canada, with the largest proportion (33.4%) located in Ontario. Most studies focus on residents' health, with less attention paid to the health and safety experiences of staff. Given that the work performed in Ontario LTC facilities is very gendered, increasingly racialized, task-oriented, and with strict divisions of labour, this paper explores in what ways some of these factors impact workers' experiences of health and safety. The study objectives included the following research question: How are work hierarchies and task orientation experienced by staff? This paper draws on data from rapid team-based ethnographies of the shifting division of labour in LTC due to use of informal carers in six non-profit LTC facilities located in Toronto, Ontario. Our method involved conducting observations and key informant interviews (N=167) with registered nurses, registered practical nurses, personal support workers, dietary aides, recreation therapists, families, privately paid companions, students, and volunteers. Interviews were audio-recorded, transcribed verbatim, and thematically analyzed. For observations, researchers were paired and covered shifts between 7 a.m. and 11 p.m., as well as into the late night over six days, at each of the six sites. Detailed ethnographic field notes were written during and immediately following observational fieldwork. Our results indicate that employee stress is linked to the experiences of care work hierarchies, task orientation, and strict divisions of labour between and among various staff designations. Findings from this project confirm and extend current research that demonstrates there are challenging working conditions in LTC, which can result in occupational health and safety problems, as well as stress for individual workers.

  15. THE ONLINE VISIBILITY OF THE ROMANIAN HOTELS. EMPHASIS ON THE HOTELS FROM THE NORTH-EAST REGION OF ROMANIA

    Directory of Open Access Journals (Sweden)

    Andreea MAHA

    2015-09-01

    Full Text Available The purpose of the present research is to analyze the online visibility of Romanian hotel websites and what mistakes are identified once we analyze the hotel content. At the same time we want to provide a complex overview of how Romanian hotels use the Internet for their business. The research method used for creating this article is documentary study and content analysis. We have carried out the content analysis of all hotel websites categorized between 3 to 5 stars in the North-East region of Romania. The main mistakes identified consist in the use of websites just for information purposes, the information are often not up to date which promote hotels that no longer exist, and not allow reservations/payments in real time. Many links and services that apparently exist on the website are inactive.

  16. The Ontario Energy Marketers Association

    Energy Technology Data Exchange (ETDEWEB)

    Baker, W.F.C. [Ontario Energy Marketers Association, ON (Canada)

    1998-12-31

    An overview of the role of the Ontario Energy Marketers Association (OEMA) and its future orientation was presented. Participants in the OEMA include agents, brokers, marketers, local distribution companies, public interest representatives, associations and government representatives. The role of the OEMA is to encourage open competition for the benefit and protection of all energy consumer and market participants. As well, the OEMA serves as a forum for key industry stakeholders to resolve market issues outside the regulatory arena, set standards and codes of practice, establish customer education programs, and develop industry input into public policy making.

  17. Examining Competition in Ontario's Higher Education Market

    Science.gov (United States)

    Farhan, Bayan Yousef

    2017-01-01

    Financial challenges have forced many publicly funded academic institutions in Ontario to adopt a corporate model and to use market tools to compete in the higher education market and maintain their enrolment and revenue levels. This study has analyzed how competition affects publicly funded universities in Ontario. Competition was examined by…

  18. Libraries in Ontario: MedlinePlus

    Science.gov (United States)

    ... this page: https://medlineplus.gov/libraries/ontario.html Libraries in Ontario To use the sharing features on ... JavaScript. Barrie Royal Victoria Regional Health Centre Health Library 201 Georgian Drive Barrie, ON L4M 6M2 CANADA ...

  19. STRATEGIC MANAGEMENT OF HOTEL COMPANIES: CASE STUDY OF HOTEL COMPANIES IN VOJVODINA (SERBIA

    Directory of Open Access Journals (Sweden)

    Svetlana VUKOSAV

    2014-12-01

    Full Text Available Contemporary approaches to the management of the company are focused on achieving long-term success of the company in its complex and changing environment. Company as part of the wider environment, must adapt to the changing environment in order to survive, growing and developing. The task of strategic management is to enable the enterprise in the tourism industry to rationally and promptly react to changes in the environment in which it carries out its business and general activity. The aim of this paper is to determine whether and to what extent the process of the strategic management is being implemented in hotels in Vojvodina(that are changed ownership structure and what is their response to the competitive pressures and opportunities, and demands and needs of consumers Strategic positioning in order to achieve sustainable competitive advantage through product differentiation and segmentation of demand is imperative for success of hotel companies in Vojvodina.

  20. Predlog načrta trženja za Mladinski hotel in Hotel Bistra

    OpenAIRE

    Markovič, Barbara

    2016-01-01

    Za manjše kraje, kot je Vrhnika, je turizem ena izmed razvojnih priložnosti za večjo prepoznavnost med ponudniki. Mladinski hotel in Hotel Bistra, ki je odprl svoja vrata v drugi polovici leta 2014 in se trži tudi pod imenom Gostišče s prenočitvami. Zaradi hitre menjave lastništva nastanitveni objekt še vedno nima načrta trženja, ki predstavlja sicer ključen sestavni del razvojnega in operativnega načrta delujočega podjetja. Brez prave strategije in skrbno določenih ciljev podjetje nima zagot...

  1. District heating system cools new hotel; Fernwaerme aus KVA kuehlt neues Ibis-Hotel

    Energy Technology Data Exchange (ETDEWEB)

    Schmid, W.

    2009-07-01

    This article takes a look at how an absorption cooling system provides cooling for a new hotel in Basel, Switzerland. The driving energy for the absorption cooling system is provided by the local district heating system. Cheap, summertime heat is provided by the local utility IWB from the city's waste incineration plant to drive the system. Details are presented on the installation and figures are given on cooling power and energy prices. The energy-relevant construction details of the new hotel are examined and the air-conditioning installations are described. The special planning competence involved is commented on. The control of the absorption refrigeration system is looked at in detail and the particular finesse involved in its operation is commented on. The quiet, roof-mounted cooling units are also described and a schematic diagram of the installation is presented.

  2. Hotell "Telegraaf" Tallinnas Vene tänaval = Hotel Telegraaf on Vene Street, Tallinn / Mihkel Karu

    Index Scriptorium Estoniae

    Karu, Mihkel, 1983-

    2007-01-01

    Endise Kommertspanga (ehitatud 1874. a. arhitekt P. Schreiberi projekti järgi N. Thamme juhtimisel) ja hilisema Tallinna Telegraafi hoonesse Vene t. 9 rajatud hotell. Arhitekt: Martin Aunin. Projekteerija: EA Reng AS. Konstruktor: Riho Märtson. Sisekujundajad: Külli Salum, Riina Harik. Projekt: 2004, valmis: 2007. I ja III korruse plaan, 2 värv. välisvaadet, 4 sisevaadet

  3. Perceived workplace mistreatment: Case of Latina hotel housekeepers.

    Science.gov (United States)

    Hsieh, Yu-Chin Jerrie; Sönmez, Sevil; Apostolopoulos, Yorghos; Lemke, Michael Kenneth

    2017-01-01

    Latina hotel housekeepers' social class, gender, race/ethnicity, nationality, and United States immigration status render them particularly vulnerable to workplace mistreatment. We sought to reveal the array of policy- and interpersonal-related mistreatment experienced by Latina hotel housekeepers in the southeastern United States employed at 75 local hotels which included 4-star, 3-star, 2-star, and 1-star properties. This ethnographic study involved 27 in-depth interviews with Latina hotel housekeepers. Using semi-structured in-depth interview guides, participants were interviewed until collected data reached saturation. Data were coded to explore themes and relationships for the housekeepers' work environments, and thick descriptions of these environments were developed. Participants ranged in work experience from 1 to 15 years, with all but one unable to reach full-time status, and were paid between $7.25 and $8.00 per hour. Policy-related phenomena, such as low pay, lack of paid sick leave or overtime, and absence of appropriate cleaning tools or protective equipment were all perceived as forms of mistreatment by Latina hotel housekeepers. Interpersonal mistreatment in the form of supervisor favoritism, unfair work assignments, biased allocation of cleaning supplies, disrespect, and verbal abuse due to ethnicity was also perceived. Latina hotel housekeepers endure mistreatment that impacts their psychosocial and physical occupational health. We provide recommendations to minimize workplace mistreatment and improve well-being of Latina hotel housekeepers.

  4. Budgeting practices: a study on Brazilian hotel companies

    Directory of Open Access Journals (Sweden)

    Paula de Souza

    2015-12-01

    Full Text Available This study aims to explore the budgeting practices in the hotel companies of Brazil’s main tourist centers. The justification is oriented by the number of foreign tourists received by the top ten Brazilian tourist destinations, which reaches 95% of the country. Another motivation is the lack of research on hotel companies in developing countries, and it should also be considered that Brazil will host the World Cup in 2014 and the Olympic Games in 2016, which requires a suitable hotel structure to receive a large number of athletes and tourists. Thus, in order to achieve the purpose of this study, surveys were sent to the hotels associated with the Brazilian Association of the Hotel Industry (ABIH, with replies by 40 hotel companies. Descriptive statistics were applied to the results, in order to improve the basis for discussions. The results indicate that most of the hotels adopt corporate budgeting with bottom-up as main budgeting process. Research shows that budgets are developed, more frequently, using the results from previous years and economic indicators. In the performance evaluation, the comparative analysis, the analysis of the causes of deviations and adequacy measures are often applied. The analysis of variance is primarily directed at controlling costs/expenses, identifying potential problems and providing feedback for the next period.

  5. A Mathematical Model of the Hotel Service Oligopoly Market and a Conflict-Optimal Management Method of the Hotel Complex Competitiveness

    OpenAIRE

    Soro, M.; A. A. Karpunin

    2015-01-01

    The aim of this work is to enhance competitiveness of hotel complex management in the hotel service market of the state of Côte d'Ivoire.The objectives of this study are:1) producing a model of oligopoly market of hotel services based on marketing research;2) synthesis of the conflict-optimum management method of a hotel complex using the model of oligopoly market of hotel services;3) study of issues on competitiveness enhancement of running hotel complex in the market of oligopoly under coun...

  6. Changing Occupational Profiles in the Hotel Industry: Case Studies in France, Italy and Spain. Synthesis Report.

    Science.gov (United States)

    Gatti, Mario; Grazia Mereu, Maria; Tagliaferro, Claudio

    Changing occupational profiles in the hotel industry in France, Italy, and Spain were examined in case studies that included interviews with hotel managers, human resource managers, and individuals employed in hotel occupations identified as new or entailing new skills. The study focused on the following topics: (1) changes in the hotel industry…

  7. Interculturalism and Physical Cultural Diversity in the Greater Toronto Area

    Directory of Open Access Journals (Sweden)

    Yuka Nakamura

    2017-06-01

    Full Text Available The Greater Toronto Area (GTA is one of the most multicultural communities in the world. Frequently, this description is based on ethnic, linguistic, and culinary diversity. Physical cultural diversity, such as different sports, martial arts, forms of dance, exercise systems, and other physical games and activities, remains ignored and understudied. Based on a living database of the GTA’s physical cultural diversity, this study identifies the trajectories of the lifecycle of activities that have been introduced into the GTA’s physical culture by immigrants. These pathways differ based on whether the activity is offered in a separate setting, where individuals may be participating with other immigrants of the same ethnocultural group, or mixed settings, where people are participating with people from outside of their ethnocultural group. We argue that the diversity and the lifecycle trajectories of physical cultural forms in the GTA serve as evidence of interculturalism and the contribution by immigrants to the social and cultural life of Canada.

  8. University of Toronto Instructors’ Experiences with Developing MOOCs

    Directory of Open Access Journals (Sweden)

    Hedieh Najafi

    2015-06-01

    Full Text Available We interviewed eight University of Toronto (U of T instructors who have offered MOOCs on Coursera or EdX between 2012 and 2014 to understand their motivation for MOOC instruction, their experience developing and teaching MOOCs, and their perceptions of the implications of MOOC instruction on their teaching and research practices. Through inductive analysis, we gleaned common motivations for MOOC development, including expanding public access to high quality learning resources, showcasing U of T teaching practices, and attempting to engage MOOC learners in application of concepts learned, even in the face of constraints that may inhibit active learning in MOOC contexts. MOOC design and delivery was a team effort with ample emphasis on planning and clarity. Instructors valued U of T instructional support in promoting systematic MOOC design and facilitating technical issues related to MOOC platforms. The evolution of MOOC support at U of T grew from a focus on addressing technical issues, to instructional design of MOOCs driven, first, by desired learning outcomes. Findings include changes in teaching practices of the MOOC instructors as they revised pedagogical practices in their credit courses by increasing opportunities for active learning and using MOOC resources to subsequently flip their classrooms. This study addresses the paucity of research on faculty experiences with developing MOOCs, which can subsequently inform the design of new forms of MOOC-like initiatives to increase public access to high quality learning resources, including those available through U of T.

  9. Risk Factors for Varicella Susceptibility Among Refugees to Toronto, Canada.

    Science.gov (United States)

    Cadieux, Geneviève; Redditt, Vanessa; Graziano, Daniela; Rashid, Meb

    2017-02-01

    Several outbreaks of varicella have occurred among refugees. We aimed to estimate the prevalence of varicella susceptibility among refugees, and identify risk factors for varicella susceptibility. All refugees rostered at Crossroads Clinic in Toronto, Canada in 2011-2014 were included in our study. Varicella serology was assessed at the initial visit. Refugees' age, sex, education, time since arrival, and climate and population density of birth country were abstracted from the chart. Multivariate logistic regression was used to identify risk factors for varicella susceptibility. 1063 refugees were rostered at Crossroads Clinic during the study; 7.9 % (95 % CI 6.1, 9.7) were susceptible to varicella. Tropical climate (OR 3.20, 95 % CI 1.53, 6.69) and younger age (OR per year of age 0.92, 95 % CI 0.88-0.96) were associated with increased varicella susceptibility. These risk factors for varicella susceptibility should be taken into account to maximize the cost-effectiveness of varicella prevention strategies among refugees.

  10. [Toronto clinical scoring system in diabetic peripheral neuropathy].

    Science.gov (United States)

    Liu, Feng; Mao, Ji-Ping; Yan, Xiang

    2008-12-01

    To evaluate the application value of Toronto clinical scoring system (TCSS) and its grading of neuropathy for diabetic peripheral neuropathy (DPN), and to explore the relationship between TCSS grading of neuropathy and the grading of diabetic nephropathy and diabetic retinopathy. A total of 209 patients of Type 2 diabtes (T2DM) underwent TCSS. Taking electrophysiological examination as a gold standard for diagnosing DPN, We compared the results of TCSS score > or = 6 with electrophysiological examination, and tried to select the optimal cut-off points of TCSS. The corresponding accuracy, sensitivity, and specificity of TCSS score > or = 6 were 76.6%, 77.2%, and 75.6%, respectively.The Youden index and Kappa were 0.53 and 0.52, which implied TCSS score > or = 6 had a moderate consistency with electrophysiological examination. There was a linear positive correlation between TCSS grading of neuropathy and the grading of diabetic nephropathy and diabetic retinopathy (P<0.05). The optimal cut-off point was 5 or 6 among these patients. TCSS is reliable in diagnosing DPN and its grading of neuropathy has clinical value.

  11. Environmental Strategies in Hotel Business Administration

    Directory of Open Access Journals (Sweden)

    Mirela STEFANICA

    2017-04-01

    Full Text Available The problem of the environment is a strategic challenge in the era we are living in. In this sense, more and more managers from various areas of activity, the tourism industry included, have become increasingly concerned of promoting better environmental practices. If these practices were based on the 3R’s principle, later on they developed amounting to the implementation of much more complex systems and strategies to support the solving of environmental problems. The paper highlights the main environmental strategies implemented in the hotels of Romania and Italy, presented in a comparative analysis. The study provides an image of the current situation in two regions of Romania and Italy, thus showing the efforts made by managers to ameliorate the impact of the activities carried out on the environment.

  12. The Development of Boutique Hotels in Brașov City

    Directory of Open Access Journals (Sweden)

    Codruța Adina Băltescu

    2016-01-01

    Full Text Available Boutique hotels are hotel businesses dedicated to addressing a well-defined segment ofcustomers. The development of the concept is an ongoing process, these accommodation units arealready well known on the hotel market, thus reflecting their attraction among the guests. Thepaper highlights the main features of the boutique hotels, the specificity of the offer and analyzesthe major global hotel groups in order to highlight their concerns in the direction of developingtheir own chains of boutique hotels. Aiming to identify the development of this hotel concept in ourcountry, the paper also analyzes the units that fall into this category of establishments whichoperate in Brasov city.

  13. Problematics of high employee turnover in hotel Thermal

    OpenAIRE

    Gistinger, Petr

    2016-01-01

    Bachelor´s thesis is focused on high employee turnover in a specific company. Thesis is divided into two parts. The first part consists of definitions, theoretical starting-points and methods connected with employee turnover. In the beginning of the second part the hotel is briefly introduced. In the main body of second part I have analysed the situation in the hotel based on internal documents, hotel´s official web page, official statistics and an interview with company´s manager. Using the ...

  14. The Effects of Customer Voice on Hotel Performance

    DEFF Research Database (Denmark)

    Assaf, A. George; Josiassen, Alexander; Cvelbar, Ljubica Knežević

    2015-01-01

    This paper investigates the effects of two critical customer voice variables on hotel performance. Specifically, the research provides a customer equity model in which the influences of both customer satisfaction and complaints are considered. The impact of the customer voice variables on hotel...... performance is investigated while considering the potential for moderating effects by hotel size and star rating. We use a more robust approach to measure firm performance than is traditionally used in satisfaction-performance studies. Finally the paper reports on the results of these investigations...

  15. Concepto para un Nuevo Hotel Internacional de Varadero.

    OpenAIRE

    José Diwaldo García Sánchez; Ivanys Valderrama Ramírez; Pedro Yuniesky Rodríguez Martínez

    2012-01-01

    Este trabajo abarca la etapa de concepto para un nuevo hotel en las parcelas donde hoy se ubican las Cabañas del Sol y el Hotel Internacional en el balneario de Varadero. Este aumentaría de sobremanera la capacidad habitacional en dicha zona, considerada operadores del turismo como una de las mejores franjas de playa del mundo, proponemos un hotel muy actual en cuanto en su arquitectura y composición espacial con categoría cinco estrellas plus, 890 habitaciones y una tipología semicompacta. P...

  16. ONLINE REPUTATION AND ITS IMPACT ON HOTEL PRICING STRATEGIES

    National Research Council Canada - National Science Library

    Patricia Diana-Jens; Antonio Rodríguez Ruibal

    2015-01-01

    ... of information to improve their business results, though the importance of it is such, that it should count as an independent variable in the hotel's marketing strategy, mainly in the market positioning and in the pricing strategy. With this study we demonstrate the impact of the online reputation on the hotel's business results, assuming as online reputation the whole group of reviews available through Social Media channels. On the first hand, we try to prove that there is a relationship between the hotel's ra...

  17. The Assessment of Hotel Services in Poiana Brasov Resort

    Directory of Open Access Journals (Sweden)

    Baltescu C.A.

    2014-12-01

    Full Text Available The choice of a holiday destination is determined by the features of the existing accommodation offer. The quality of hotel services provided influence the attracted customer segment, the satisfaction degree of consumption, the loyalty degree for the accommodation unit and destination, and also the economic-financial performance of the company. This article analyzes the opinions of tourists staying in Poiana Braşov resort regarding their consumption experience in one of the most representative hotels of the resort. The results obtained show customers’ expectations, satisfaction degree after consumption and future ways for adapting and improving hotel services.

  18. Corporate Diversification and Firm Performance: Evidence from Asian Hotel Industry

    Directory of Open Access Journals (Sweden)

    Ooi Chai-Aun

    2014-01-01

    Full Text Available The unstable environment of hotel industry which is driven by the fluctuation of tourism demand has motivated this study to look into the best diversification strategy for firm performance betterment. 42 hotel firms are investigated across 4 Asian economies, from year 2001 to 2012. Our results suggest that unrelated industrial diversification is the only alternative to improve hotel firm performance. Unrelated international diversification instead has a significant negative effect towards firm performance. Our results further show that board of directors implies a significant link to the relationship between diversification and firm performance, only in a crisis period.

  19. Hotel industry in Azerbaijan: problems perspectives of entrepreneurship development

    Directory of Open Access Journals (Sweden)

    Gasanov Arzu Nadzhaf

    2014-04-01

    Full Text Available The article considers the essence of the entrepreneurship activity and the characteristic features of a businessman. The definition of the entrepreneurship according to the Azerbaijan legislation is given. Then, the tourism, peculiarities and legislation base of business in tourism industry and hotel economy characterized, the main data of the activities of replacement enterprises in the country, the level of quality of hotel service and analyzed, the main problems are listed and the conclusion about the state of the business in the sphere of hotel industry is made.

  20. DRDC Toronto Guidelines for Compensation of Subjects Participating in Research Studies

    Science.gov (United States)

    2008-09-01

    studies. Résumé …..... RDDC Toronto est le centre de recherche de l’Agence qui conseille, fournit les innovations et assure la gestion des données pour...contexte : RDDC Toronto est le centre de recherche de l’Agence qui conseille, fournit les innovations et assure la gestion des données pour tout ce qui...clothing, experimental procedures, ambient conditions, and duration of the test. Explanation of Terms Used in Thermal Environmental Stress Charts

  1. Role of parking in the hotel supply chain management

    Directory of Open Access Journals (Sweden)

    Robert Maršanić

    2015-12-01

    Full Text Available Background: Supply chain management in tourism has only recently become the topic of the scientific research. The hotel product as a tourist product presents a specific mix of services and products The focus of this study has been placed on the hotel company, that, in order to create such a product, builds its own network of partners (companies, co-workers, to bring together and coordinate activities intended to result in the desired features of the hotel product. This study was evaluated as a scientifically relevant because until now the position of parking services in the hotel product has not been analyzed from the perspective of the hotel efforts and abilities to provide parking places for their guests by analyzing to which extent a good and available parking space really affects the quality of the hotel product. The aim of the study was to define the framework in which the supply chain management acts with reference to the parking service and stakeholders in the network. Methods: The method of interviewing hotel managers was used to obtain necessary data. Through the simple numerical calculations including the number of parking spaces and the capacity of the hotel accommodation we tried to identify the interrelationship, i.e. the degree of alignment of the respective sizes. Results: It turned out that towns of Rijeka and Opatija are faced with a shortage of parking spaces, especially during the tourist season. The trend of providing parking services for guests in hotel-owned garages or car parks is typical for the everyday hotel operation and the shortage of such an option, is resolved through the lease of a certain number of parking spaces in public garages and car parks. These parking spaces are away from the hotel, the guests' dissatisfaction is a normal consequence of such a decision and it is mitigated through the commercial measures. Hotel management considers a provided parking space an important element of the hotel product quality

  2. Measuring Service Quality Dimensions: An Empirical Analysis of Thai Hotel Industry

    OpenAIRE

    Dr. Sakun Boon-itt; Dr. Nopadol Rompho

    2012-01-01

    The aim of this study is to focus on hotel service quality based on the application of 29 characteristic indicators from the SERVQUAL model by comparing two hotel types, namely the boutique and the business hotel, in Thailand and to understand the expectation, perception and gaps between expectation and perception regarding hotel service quality. The study applied a self-administered questionnaire to measure the expectation and perception of service quality characteristics of hotels in Thaila...

  3. Operational Efficiency and Technology Gap Ratio of Hotels under Different Environments (in Thai)

    OpenAIRE

    Akarapong Untong

    2013-01-01

    This paper applied data envelopment analysis with slacks-based measure and metafrontier analysis to assess the operational efficiencies and technology gap ratios of the resorts and boutique hotels of Thailand’s hotel chain in Chiang Mai and Phuket. Data were from 14 hotels in Chiang Mai and 34 hotels in Phuket. It was found that hotels belonging to each type, in Chiang Mai and Phuket, had no difference in efficiencies but had different technology gap ratios; the environment caused the differe...

  4. Classification of Customer Satisfaction Attributes: An Application of Online Hotel Review Analysis

    OpenAIRE

    Dong, Jian; Li, Hongxiu; Zhang, Xianfeng

    2014-01-01

    Part 3: Digital Business; International audience; With the wide penetration of Internet, online hotel reviews have become popular among travellers. Online hotel reviews also reflect customer satisfaction with hotel services. In this study we use online hotel reviews to classify the attributes of customer satisfaction with hotel services. The empirical data was collected via Daodao.com, the Chinese affiliated brand of online travel opinion website tripadvisor.com. Based on text mining and cont...

  5. THE EFFECTS OF AN INCENTIVE MECHANISM ON BRAIN DRAIN IN THE HOTEL INDUSTRY

    OpenAIRE

    Zhao, Danni

    2016-01-01

    This thesis studies the effects of incentive mechanism on brain drain in hotel industry. As for the reason why this topic is chosen, it is regarding to the author's previous working experiences in the hotel industry. After the training practice in several different hotels, it is notable that Chinese hotel industry is confronted with a severe problem of high employee turnover. While the normal human resource turnover rate should remain between 5% and 10%, the average figure for the hotel staff...

  6. Customer Satisfaction Research: A Case Study of Original Sokos Hotel Olympia Garden

    OpenAIRE

    Truong, Thuan

    2016-01-01

    This thesis research was carried out at Original Sokos Hotel Olympia Garden in summer 2016. The case company is one of three Sokos Hotels located in St. Petersburg, Russia. The hotel aims to deliver a “Cosy living, smart working” environment to all the guests. The thesis project examines customer satisfaction with different service aspects provided at Original Sokos Hotel Olympia Garden and the customers’ willingness to recommend the hotel to others. The thesis also analyzes the factors h...

  7. Peranan Business Center Dalam Meningkatkan Pendapatan Front Office Department Di Hotel Aryaduta Medan

    OpenAIRE

    Prawira, Dwi Ananda

    2013-01-01

    Sebuah hotel yang baik adalah yang mampu mendapatkan keuntungan dengan memberikan kepuasan bagi para tamunya dengan memenuhi kebutuhan dan keinginannya selama berada dalam lingkungan hotel atau pada saat menginap untuk dapat memenuhi kebutuhan dan keinginan tamu tersebut. Aryaduta Hotel sesuai dengan lokasinya adalah hotel yang terletak di pusat kota ( City Hotel ), yang pusat layanananya terutama pada tamu bisnis dan pengusaha yang memerlukan fasilitas. Fasilitas yang dibutuhkannya selama me...

  8. Seroprevalence of Immunoglobulin G Antibody to Parvovirus B19 in Ontario

    Directory of Open Access Journals (Sweden)

    Samia Wasfy

    1996-01-01

    Full Text Available The prevalence of antibody to parvovirus B19 was assessed in two populations. In a group of 494 residents from Ontario and the Maritimes, virus-specific immunoglobulin (Ig M antibody, a marker of acute infection, was found throughout the year but was most prevalent during the late winter and early spring months. The overall prevalence of IgG antibody in this group was 30.3%. In an effort to examine age-specific prevalence in this population, a second group of sera from 210 pediatric patients at The Hospital for Sick Children, Toronto, Ontario and from Red Cross blood donors was tested for the presence of B19-specific IgG, and of these, 31.4% of the samples were positive. This prevalence varied from 3.3% in the under five-year-old age group to 66.7% in the 35- to 45-year-old age group. Eighty per cent of sera from females of this group were seropositive. This study provides insight into the prevalence of parvovirus B19 IgG antibody in the population.

  9. Context and Cardiovascular Risk Modification in Two Regions of Ontario, Canada: A Photo Elicitation Study

    Science.gov (United States)

    Angus, Jan E.; Rukholm, Ellen; Michel, Isabelle; Larocque, Sylvie; Seto, Lisa; Lapum, Jennifer; Timmermans, Katherine; Chevrier-Lamoureux, Renée; Nolan, Robert P.

    2009-01-01

    Cardiovascular diseases, which include coronary heart diseases (CHD), remain the leading cause of death in Canada and other industrialized countries. This qualitative study used photo-elicitation, focus groups and in-depth interviews to understand health behaviour change from the perspectives of 38 people who were aware of their high risk for CHD and had received information about cardiovascular risk modification while participating in a larger intervention study. Participants were drawn from two selected regions: Sudbury and District (northern Ontario) and the Greater Toronto Area (southern Ontario). Analysis drew on concepts of place and space to capture the complex interplay between geographic location, sociodemographic position, and people’s efforts to understand and modify their risk for CHD. Three major sites of difference and ambiguity emerged: 1) place and access to health resources; 2) time and food culture; and 3) itineraries or travels through multiple locations. All participants reported difficulties in learning and adhering to new lifestyle patterns, but access to supportive health resources was different in the two regions. Even within regions, subgroups experienced different patterns of constraint and advantage. In each region, “fast” food and traditional foods were entrenched within different temporal and social meanings. Finally, different and shifting strategies for risk modification were required at various points during daily and seasonal travels through neighbourhoods, to workplaces, or on vacation. Thus health education for CHD risk modification should be place-specific and tailored to the needs and resources of specific communities. PMID:19826558

  10. Context and Cardiovascular Risk Modification in Two Regions of Ontario, Canada: A Photo Elicitation Study

    Directory of Open Access Journals (Sweden)

    Renée Chevrier-Lamoureux

    2009-09-01

    Full Text Available Cardiovascular diseases, which include coronary heart diseases (CHD, remain the leading cause of death in Canada and other industrialized countries. This qualitative study used photo-elicitation, focus groups and in-depth interviews to understand health behaviour change from the perspectives of 38 people who were aware of their high risk for CHD and had received information about cardiovascular risk modification while participating in a larger intervention study. Participants were drawn from two selected regions: Sudbury and District (northern Ontario and the Greater Toronto Area (southern Ontario. Analysis drew on concepts of place and space to capture the complex interplay between geographic location, sociodemographic position, and people‟s efforts to understand and modify their risk for CHD. Three major sites of difference and ambiguity emerged: 1 place and access to health resources; 2 time and food culture; and 3 itineraries or travels through multiple locations. All participants reported difficulties in learning and adhering to new lifestyle patterns, but access to supportive health resources was different in the two regions. Even within regions, subgroups experienced different patterns of constraint and advantage. In each region, “fast” food and traditional foods were entrenched within different temporal and social meanings. Finally, different and shifting strategies for risk modification were required at various points during daily and seasonal travels through neighbourhoods, to workplaces, or on vacation. Thus health education for CHD risk modification should be place-specific and tailored to the needs and resources of specific communities.

  11. Market segmentation and the changing budget hotel industry in urban South Africa

    Directory of Open Access Journals (Sweden)

    Market segmentation and the changing budget hotel industry in urban South Africa

    2013-01-01

    Full Text Available Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country’s re-entry into the global tourism economy after its democratic transition. Historically, the South African hotel industry became dominated by one- and two-star budget accommodation as a result of the country’s liquor legislation. With the reconfiguration of the hotel industry after 1990 to target the growing international tourism market, the role of budget hotels changed. This analysis examines the diminished role of budget hotels in South Africa’s hotel economy, the shifting nature of the budget hotel and location patterns of budget hotels from 1990 to the present. It shows that post-1990 budget hotels are mainly concentrated in large cities and secondary centres of South Africa, and that in small towns the former liquor-focused budget hotel has been replaced by other forms of accommodation.

  12. PLAN DE MARKETING PARA EL HOTEL CARRIZAL INN

    National Research Council Canada - National Science Library

    Ángel Guillermo Félix Mendoza; Danny Daniel Cobeña López; Lisbeth Alexandra Párraga Muñoz; Lorena Carreño Mendoza

    2015-01-01

    ... de diagnóstico de fortalezas, oportunidades, debilidades y amenazas. En el estudio de mercado se analizaron los componentes de oferta y demanda del hotel, se determinaron algunas fallas en la denominación...

  13. Could You Spot Bed Bugs in A Hotel Room?

    Science.gov (United States)

    ... report saying it had bed bugs. "From a hotel industry perspective, it's worrisome that a single online report of bed bugs would cause the majority of travelers to book different accommodations, ... eradicated." Dermatologist Dr. Carrie Kovarik, an associate ...

  14. Antecedents of Hotel Profitability: Empirical Evidence from Belgrade

    Directory of Open Access Journals (Sweden)

    Miloš Milosavljević

    2016-04-01

    Full Text Available Tourism and hospitality have received an immense attention from scholars, policy holders, decision makers and other important stakeholders in Belgrade, a main tourist destination of Serbia. The aim of this paper is to determine the main drivers of profit margins in the hotel sector in Belgrade. A particular aim is to explore the effects of variables – size, market concentration, and market share and customer satisfaction – on hotel profit margins. The study analyzed the secondary reliable sources. The data were analyzed with correlations and regressions. The results indicate that customer perception is a paramount factor driving the financial performance of hotels. These findings could be useful to scholars and practitioners interested in business performances of Belgrade hotels.

  15. Occupational Programs for the Restaurant/Hotel Business

    Science.gov (United States)

    Hoenninger, Ronald W.; Riegel, Carl D.

    1978-01-01

    Describes the development of a Hotel and Restaurant Management Program, designed to provide career training, develop educational opportunities, and provide a forum through which the continuing education needs of the local hospitality industry could be assessed and evaluated. (TP)

  16. Hotelli Palace**** renoveerimine = Renovation of the hotel Palace**** / Argo Vaikla

    Index Scriptorium Estoniae

    Vaikla, Argo, 1966-

    2015-01-01

    Hotell Palace Tallinnas Vabaduse väljak 3, valminud 2014. Hoone rekonstrueerimisprojekt Reet Valk (AB Reet Valk), sisearhitektid Katrin Vaikla, Argo Vaikla, Mari-Liis Süld, Riin Luuk. 2014. aasta Kultuurkapitali Arhitektuuripreemia kandidaat

  17. Price, exclusivity and luxury: Exploring London's luxury hotels

    African Journals Online (AJOL)

    2016-07-11

    licenses/by/4.0) ... industries are cataloguing their products around high price to capitalise on greater revenues and profits. ... London luxury hotel industry has and continues to grow, yet. Slattery (2012) insists prices for rooms ...

  18. Hotel quality in the European Capital of Culture: Leeuwarden 2018

    African Journals Online (AJOL)

    For the purpose of benchmarking. Leeuwarden hotels' overall perceived quality ... hospitality and welcome programmes (both in the public and private sectors) available in the city (European Commission. ECOC, 2014). Hospitality is one of the ...

  19. Hotel Overbooking and Cooperation with Third-Party Websites

    National Research Council Canada - National Science Library

    Yufeng Dong; Liuyi Ling

    2015-01-01

    .... This paper discusses pricing and overbooking strategies of a hotel in the context of cooperation with multiple third-party websites and analyzes how these strategies influence the cooperation process...

  20. DEVELOPMENT OF LOYALTY PROGRAMMES IN THE HOTEL INDUSTRY

    National Research Council Canada - National Science Library

    Marina Laskarin

    2013-01-01

    .... This paper will look at the basic tenets of loyalty programs in the hotel industry, the methods of keeping records about guests, and the necessity of creating, structuring and managing guest database...

  1. MACROECONOMIC ENVIRONMENT AND GREENFIELD FOREIGN DIRECT INVESTMENT OF HOTEL BRANDS

    National Research Council Canada - National Science Library

    Joze Peric; Maja Niksic Radic

    2016-01-01

    .... The purpose of the study is to assess the macroeconomic environment, the effects of greenfield FDI in tourism and, consequently, the presence of global hotel brands using the comparative analysis...

  2. Dynamic room pricing model for hotel revenue management systems

    Directory of Open Access Journals (Sweden)

    Heba Abdel Aziz

    2011-11-01

    Full Text Available This paper addresses the problem of room pricing in hotels. We propose a hotel revenue management model based on dynamic pricing to provide hotel managers with a flexible and efficient decision support tool for room revenue maximization. The two pillars of the proposed framework are a novel optimization model, and a multi-class scheme similar to the one implemented in airlines. Our hypothesis is that this framework can overcome the limitations associated with the research gaps in pricing literature; and can also contribute significantly in increasing the revenue of hotels. We test this hypothesis on three different approaches, and the results show an increase in revenue compared to the classical model used in literature.

  3. Authentic Leadership and its Consequences in a Hotel Restaurant Context

    National Research Council Canada - National Science Library

    Sae Mi Lee;Keum Ja Lim;Eric Swanson;Dae Hwan Park;Yong Ki Lee

    2016-01-01

    This paper examines the effect of authentic leadership on leader trust, organizational identification, job performance, and employee loyalty within the context of a food-and beverage department in a hotel...

  4. Briti hotell Dunkri tänavas / Piret Tali

    Index Scriptorium Estoniae

    Tali, Piret, 1972-

    2005-01-01

    Liisi Murula ja Raili Nõlvaku kujundatud hotell Merchants House, restoran KN Cayenne, baar Ice Bar ja kohvik Cafe Time Tallinnas. Kasutatud ka tekstiilikunstnik Ülle Raadiku ja klaasikunstnik Rait Partsi töid. Valgustite autor ehtekunstnik Katrin Sipelgas

  5. ASPECTS OF ROMANIAN MARKETING ENVIRONMENT FOR INTERNATIONAL HOTEL CHAINS

    National Research Council Canada - National Science Library

    Smaranda Adina COSMA; Cristina FLESERIU; Marius BOTA; Alexandru NEDELEA

    2015-01-01

    .... Because of that, is very important for a hotel and especially for one that belongs to an international chain to analyse the micro and macro environment, to know exactly which are the opportunities...

  6. Services Strategy and Hotels Performance: Evidence from Mures County

    National Research Council Canada - National Science Library

    Flavia Dana Oltean

    2013-01-01

    .... Within this field of activity, the hotel industry is one of the most representative and dynamic elements, generated by the relation with environment through the products and services that they supply...

  7. HOTEL SERVICE, ASSUMPTION AND STARTER OF THE TOURISM DEVELOPMENT

    National Research Council Canada - National Science Library

    Daliborka Blazeska; Vladanka Davkovska; Dejan Nakovski

    2016-01-01

    ... its national tourism product. This paper pays special attention to the hotel service and the staff which are its inevitable and irreplaceable factor, and on which depends the guest satisfaction...

  8. Health status of newly arrived refugees in Toronto, Ont

    Science.gov (United States)

    Redditt, Vanessa J.; Graziano, Daniela; Janakiram, Praseedha; Rashid, Meb

    2015-01-01

    Abstract Objective To determine the prevalence of selected chronic diseases among newly arrived refugee patients and to explore associations with key demographic factors. Design Retrospective chart review. Setting Primary care clinic for refugee patients in Toronto, Ont. Participants A total of 1063 refugee patients rostered at the clinic from December 2011 to June 2014. Main outcome measures Demographic information (age, sex, and region of birth) and prevalence of abnormal Papanicolaou test results, anemia, elevated blood pressure (BP), and markers of prediabetes or diabetes (elevated random glucose, fasting glucose, or hemoglobin A1c levels). Results More than half of our patients were female (56%) and the median age was 29 years. Patients originated from 87 different countries of birth. Top source countries were Hungary (210 patients), North Korea (119 patients), and Nigeria (93 patients). Most patients were refugee claimants (92%), as opposed to government-assisted refugees (5%). Overall, 11% of female patients who underwent Pap tests had abnormal cervical cytology findings, with the highest rates among women from Asia (26%, P = .028). The prevalence of anemia among children younger than 15 years was 11%; for children younger than 5 years the prevalence was 14%. Approximately 25% of women older than 15 years had anemia, with the highest rates among African women (37%, P refugee patients, including anemia, elevated BP, and impaired glycemic control, as well as abnormal cervical cytology findings. These results underscore the importance of accessible, comprehensive primary care for refugees, with attention to prevention and management of chronic diseases in addition to management of infectious disease. PMID:26175382

  9. PENERAPAN HYGIENE DAN SANITASI DI PASTRY HOTEL HILTON BANDUNG

    Directory of Open Access Journals (Sweden)

    Verena Widya Pertiwi

    2016-05-01

    Full Text Available Abstract - Application of hygiene and sanitation in Hilton Hotel Bandung is important thing to note in the process of implementation. This is done to prevent food contamination of food that cab be caused by several factors such as, human, work area, kitchen utensil, material strorage systems and product. Because of this determination of standarts personal hygiene, area and utensil must be done correcly so that each product is safe for consumption. Authors on the basis of these issues are very keen to examine and make a final project with the title “application of hygiene and sanitation in the Hilton Hotel Bandung”. Research carried out by several methode of observation, interview and the latter is the study of documents. The research was conducted at the Hilton Hotel Bandung, for 6 months. The study was conducted as one of the requiremants for the final session of college exams Bina Sarana Informatika university Bandung. Based on the result of research and discussion conducted, authors concluded that the presence of load application staandard of hygiene and sanitation in hotel can improve the standard of health, hygiene and quality of a product when it is done in accordance with existing procedures. Key word : Hygiene and sanitation pastry hotel. Abstraksi - Penerapan hygiene dan sanitasi di Hotel Hilton Bandung merupakan upaya penting yang harus diperhatikan dalam proses pelaksanannya. Hal ini dilakukan untuk mencegah terjadinya kontaminasi makanan yang dapat disebabkan oleh beberapa faktor seperti manusia, area kerja, peralatan, sistem penyimpanan bahan dan produk. Penentuan standar kebersihan personal, area kerja maupun peralatan harus dilakukan dengan tepat dan benar agar setiap produk yang dihasilkan oleh bagian pastry hotel aman untuk dikonsumsi. Atas dasar persoalan di atas penulis sangat tertarik untuk menelitinya dan membuat tugas akhir dengan judul “ Penerapan Hygiene dan Sanitasi di Hotel Hilton Bandung ”. Metode penelitian

  10. Indians culture in the tourism of Ontario

    Directory of Open Access Journals (Sweden)

    Besermenji Snežana

    2011-01-01

    Full Text Available The first association to potential tourists, when they mention Ontario or Canada, is endless and untouched natural area. Numerous forest areas and beautiful lakes, wild animals moving freely in these expanses of the famous Niagara Falls are important part of Ontario tourism offer. Regarding cultural assets of Ontario and of the entire Canada, it may not have old city quarters as Europe, but it certainly has a long history. This history includes Indians whose customs and culture are very interesting for tourists.

  11. Keystone Organization for Ontario's Open Source Ecosystem

    Directory of Open Access Journals (Sweden)

    Rowland Few

    2007-08-01

    Full Text Available Many companies, individuals and organizations in Ontario produce and use open source assets and processes to provide unique value to their customers, clients, and themselves. To better enable these companies, individuals and organizations to (i co-evolve capabilities and roles, (ii align themselves with companies holding leadership roles, and (iii invest in shared visions, the Talent First Network (TFN has become the keystone organization of Ontario's open source ecosystem. This article introduces the TFN and identifies the steps it is taking to better support the Ontario Open Source Ecosystem.

  12. Employee's Motivation to work in a Hotel Industry

    OpenAIRE

    Kimambo, Brenda

    2015-01-01

    This thesis reviews the employee motivation in hotel Industry with special focus on Karafuu Beach Resort and Spa. The survey for this study is conducted with the stuff this facility. The study also examines what motivates e people to work in the hotel sector. Further, the study tries to understand how important motivation is for workers in this sector. More so, this study examines the degree of impact motivation has on employees in this sector. Various studies have established that motivati...

  13. A study of workplace satisfaction among hotel employees

    OpenAIRE

    Skeie, Thomas

    2011-01-01

    This research paper is a descriptive case study of 10 hotel employees collected through in-depth interviews in Stavanger region. The study is focusing on hotel employee’s view of workplace satisfaction and what they think contributes to workplace satisfaction. The study indicates that organizational culture, fair treatment, stress, salary, communication, relationship between co-workers is factors among others which influence employee’s workplace satisfaction. The researcher has looked at prev...

  14. HOSPITALITY MANAGEMENT : Impact of internship on hotel operation

    OpenAIRE

    Sharma, Pankaj Diyas

    2012-01-01

    The primary objective of this thesis was to develop and promote internship. Internship is the way to help student to get acquainted with what they had did in their school days. Internship can be very useful to utilize time, get practical knowledge. Additionally, this study was directed towards following specific objectives; to analyse the effectiveness of the involvement of hotel management education in the hotel operation during the study period. This thesis illustrates the role of inter...

  15. EXPATRIATE HOTEL MANAGERS' PERSPECTIVE ON CROSS-CULTURAL SKILLS

    OpenAIRE

    Iorgulescu, Maria-Cristina; Anamaria Sidonia RĂVAR

    2014-01-01

    The globalization and expansion of multinationals has led to various studies on expatriation management, but literature regarding this issue in the hotel industry is still scarce, especially in Romania. Expatriates are critical to the success of this particular industry, as more and more hotel chains operate beyond their domestic domains and intend to enter inclusively in the Romanian market. The study presented in this article uses a qualitative research method intended to discover the persp...

  16. Eco Awareness among Hotels in Terengganu: Cases of Redang Island

    OpenAIRE

    Sairah Saien; Khazainah Khalid; Mushaireen Musa; Faliza Mahamed Ali; Jazira Anuar

    2012-01-01

    This study looks into the environmental management practices among hotels operating in Terengganu specifically in Redang Island. Hospitality industry nowadays has gained significant momentum in going green. Hotels and resorts around the world are going green and becoming more environmentally friendly because customers are seeking it and even requiring it. An investigation of the interest, understanding and perceived opportunities and barriers to the adoption of such practices was carried out ...

  17. Sustainable Tourism A case study: Klaus K Hotel Helsinki

    OpenAIRE

    Gautam, Narayan

    2017-01-01

    This Bachelor`s thesis titled “Sustainable Tourism a Case Study Klaus K Hotel” attempts to focus on a contemporary view point of sustainability in the industry, hotel industry in particular with the help of Klaus K hotel being its case to study. This study offers lots of information on sustainability and is a source of information both for students and professionals. The work is compiled after going through various books, articles, journal, web pages, speech, interviews and observation. T...

  18. Locational Strategies of International Hotel Corporations in Eastern Central Europe

    OpenAIRE

    Johnson,Colin; Dembinski, Paul; Vanetti, Maurizio

    2004-01-01

    This study investigated expansion strategies of international hotel operators in Eastern Central Europe. Due to the growing importance of services in economic development, there is an impressive body of knowledge on the process of internationalization and service industries. The last comprehensive academic study on internationalization and the hotel industry was undertaken at the beginning of the 1990’s, however, and we believed that with the major changes impacting upon the industry due to t...

  19. Employees’ Organizational Commitment Challenges - a Hotel Industry Perspective

    OpenAIRE

    Carmen Arustei

    2013-01-01

    Hotel industry is confronted with some challenges induced by changing customers’ requirements and by a competitive environment. In this context, front-line employees are a very important determinant of organizational performance. Researchers suggested that organizational performance can be achieved through employee organizational commitment (OC) development. This is the reason why this paper aims to explore employees’ level of OC components from hotel chains, considering a variety of independ...

  20. New Developments in Tourism and Hotel Demand Modeling and Forecasting

    OpenAIRE

    D. Wu; Song, H; Shen, S.

    2017-01-01

    Abstract Purpose The purpose of the study is to review recent studies published from 2007-2015 on tourism and hotel demand modeling and forecasting with a view to identifying the emerging topics and methods studied and to pointing future research directions in the field. Design/Methodology/approach Articles on tourism and hotel demand modeling and forecasting published in both science citation index (SCI) and social science citation index (SSCI) journals were identified and analyzed. Findings...

  1. LOGISTIC ORGANIZATION OFTHE HOTEL BUSINESS: THEORETICAL AND METHODOLOGICAL ASPECT

    OpenAIRE

    Zakharova Rimma Mkrtichevna

    2012-01-01

    The urgency of discussed in the article problematic aspects in logistic organization of functioning of the hotel business is conditioned by the increase of the reasons and factors that stimulate the need to expand the practice of logistic management of services in the scope of hotel sector which is characterized by the high level of concentration of services flow which differ from each other due to differentiation of demand in this market. The article contains a conceptual synthesis of theore...

  2. OPPORTUNITIES FOR TOURISM DEVELOPMENT IN A MOUNTAIN HOTEL

    Directory of Open Access Journals (Sweden)

    Elena Dimitrova

    2016-09-01

    Full Text Available The paper makes study of conditions and opportunities for development of tourism in a typical mountain hotel in Bulgaria, presenting conditions and resources for diverse tourism practices and an analysis of potential markets and competitors. Through the example of Ecohotel "Zdravets" situated in the Rhodope Mountains, the study highlights the importance and shares a good example in the management of a mountain hotel near to a large administrative and cultural center.

  3. How to create loyal visitors in hotel businesses

    OpenAIRE

    Bertilsson, Maria; Persson, Björn

    2011-01-01

    The purpose of this research paper is to provide an understanding for organizational factors effect on Customer Relationship Management (CRM) in the hotel business and then investigate CRM activities effect on loyalty among business travelers. An analysis of 163 questionnaires gathered from hotels in Sweden resulted in two main findings. (1) Organizational factors such as: size, strategy, and maturity of information system affect CRM activities where the development of a customer loyalty stra...

  4. Hotel Chains and the Sharing Economy in Global Tourism

    OpenAIRE

    Daniela M. Salvioni

    2016-01-01

    The global tourism industry has experienced steady growth in recent years. In this context, the sharing economy has changed the rules of global tourism, developing multi-sided technology platforms for the provision of hospitality with a range comparable to that of major hotel groups. The sharing economy is an emergent economic-technological phenomenon fostered by developments in ICT, considered both a disruptive innovation and a competitive threat to hotel companies. Accommodation sharing mod...

  5. Hotel Classification Systems: A Comparison of International Case Studies

    OpenAIRE

    Roberta Minazzi,

    2010-01-01

    Over the last few decades we have witnessed an increasing interest of scholars and especially operators in service quality in the lodging business. Firstly, it is important to observe that the diverseness of the hospitality industry also affects the classification of hotel quality. We can actually find many programmes, classifications and seals of quality promoted by public authorities and private companies that create confusion in the consumer perceptions of hotel quality. Moreover, new elec...

  6. Research on the Hotel Image Based on the Detail Service

    Science.gov (United States)

    Li, Ban; Shenghua, Zheng; He, Yi

    Detail service management, initially developed as marketing programs to enhance customer loyalty, has now become an important part of customer relation strategy. This paper analyzes the critical factors of detail service and its influence on the hotel image. We establish the theoretical model of influencing factors on hotel image and propose corresponding hypotheses. We use applying statistical method to test and verify the above-mentioned hypotheses. This paper provides a foundation for further study of detail service design and planning issues.

  7. Antecedents dari Brand Equity pada Hotel Santika di Bsd Tangerang

    OpenAIRE

    Susiati, Asriani

    2013-01-01

    This study refers to previous studies, by kevin kam Fung So and Ceridwyn King (2009). The background of this research was to prove the management approaches that brand equity as the key assets for hotel industries and provide brand manger hotel to evaluate brand equity as an outcome brand strategies. The objectives of this research was : (a) the positive effect of company's presented brand to brand awareness, (b) the positive effect of company's presented brand to brand meaning, (c) the posit...

  8. Perceived importance of attributes on hotel guests' repeat visit intentions

    OpenAIRE

    Emir, Oktay; Metin KOZAK

    2011-01-01

    Based on the empirical evidence in the related literature, we can emphasize that customer satisfaction and repeat patronage in the hotel industry has been well researched. Over the past two decades, many researchers as well as businesses have conducted surveys on visitors' satisfaction in order to measure customer perceptions of quality attributes of hotel or hospitality services. However, there is a lack of research paying attention to the empirical investigation of the self-perceived direct...

  9. A QFD and SERVQUAL Approach to Hotel Service Design

    OpenAIRE

    Ikiz, Aysun Kapucugil; Masoudi, Ali

    2008-01-01

    Current challenges facing the hotel service providers, such as “high customer demands on quality”, “increasing competition for high customer satisfaction” and “the demand for full services”, are directly related to better understand the attributes of hotel services and improve the service design characteristics accordingly. In service quality literature, SERVQUAL is the most widely used structure to measure customer expectations and perceptions. Quality Function Deployment (QFD) method is als...

  10. Exploring sales data during a healthy corner store intervention in Toronto: the Food Retail Environments Shaping Health (FRESH project

    Directory of Open Access Journals (Sweden)

    Leia M. Minaker

    2017-10-01

    Full Text Available Introduction: Population health interventions in the retail food environment, such as corner store interventions, aim to influence the kind of cues consumers receive so that they are more often directed toward healthier options. Research that addresses financial aspects of retail interventions, particularly using outcome measures such as store sales that are central to retail decision making, is limited. This study explored store sales over time and across product categories during a healthy corner store intervention in a lowincome neighbourhood in Toronto, Ontario. Methods: Sales data (from August 2014 to April 2015 were aggregated by product category and by day. We used Microsoft Excel pivot tables to summarize and visually present sales data. We conducted t-tests to examine differences in product category sales by "peak" versus "nonpeak" sales days. Results: Overall store sales peaked on the days at the end of each month, aligned with the issuing of social assistance payments. Revenue spikes on peak sales days were driven predominantly by transit pass sales. On peak sales days, mean sales of nonnutritious snacks and cigarettes were marginally higher than on other days of the month. Finally, creative strategies to increase sales of fresh vegetables and fruits seemed to substantially increase revenue from these product categories. Conclusion: Store sales data is an important store-level metric of food environment intervention success. Furthermore, data-driven decision making by retailers can be important for tailoring interventions. Future interventions and research should consider partnerships and additional success metrics for retail food environment interventions in diverse Canadian contexts.

  11. Energy efficiency assessment for the Antalya Region hotels in Turkey

    Energy Technology Data Exchange (ETDEWEB)

    Oenuet, S.; Soner, S. [Yildiz Technical University, Mechanical Faculty, Istanbul (Turkey)

    2006-07-01

    The hotels in the Antalya Region of Turkey have become a major consumer of energy, water and other resources. However, at present, there are no existing guidelines for the efficient use and management of these resources. Energy management includes increasing in profitability due to the reduced operational costs and it is also a potential for improved market share. Many different evaluation models have been published in energy management literature. However there have been not so many systematic approaches to compare the relative efficiency of the systems. Data envelopment analysis is a special linear programming model for deriving the comparative efficiency of multiple-input multiple-output decision-making units. An evaluation of energy efficiency in 32 five-star hotels in the Antalya Region has been carried out and the results are discussed in this paper. According to this study eight hotels are efficient and twenty-four hotels are inefficient. Also for these 24 inefficient hotels, ideal energy consumptions (electricity, water and liquefied petroleum gas consumptions) are proposed to become efficient these hotels. In this study data envelopment analysis models are evaluated by using a linear programming package LINGO 5.0. (author)

  12. Energy efficiency assessment for the Antalya Region hotels in Turkey

    Energy Technology Data Exchange (ETDEWEB)

    Onut, S.; Soner, S. [Yildiz Technical Univ., Istanbul (Turkey). Mechanical Faculty

    2006-08-15

    The hotels in the Antalya Region of Turkey have become a major consumer of energy, water and other resources. However, at present, there are no existing guidelines for the efficient use and management of these resources. Energy management includes increasing in profitability due to the reduced operational costs and it is also a potential for improved market share. Many different evaluation models have been published in energy management literature. However there have been not so many systematic approaches to compare the relative efficiency of the systems. Data envelopment analysis is a special linear programming model for deriving the comparative efficiency of multiple-input multiple-output decision-making units. An evaluation of energy efficiency in 32 five-star hotels in the Antalya Region has been carried out and the results are discussed in this paper. According to this study eight hotels are efficient and twenty-four hotels are inefficient. Also for these 24 inefficient hotels, ideal energy consumptions (electricity, water and liquefied petroleum gas consumptions) are proposed to make these hotels efficient. In this study data envelopment analysis models are evaluated by using a linear programming package LINGO 5.0. (author)

  13. Analysis of hotel enterprises competitiveness aspects in modern business

    Directory of Open Access Journals (Sweden)

    Bogetić Srđan

    2015-01-01

    Full Text Available In terms of global competition, which is characterized by constant improvement of existing and the emergence of new tourist destination, tourism is nowdays one of the initiators in development of the national economy. It is important to point out that the relation of tourists toward travelling changed with greater differentiation and the emergence of new market niches. The reason for this relationship lies in the fact that tourists, due to the greater application of information and communication technologies (ICT, have become very well informed about the tourist destinations they visit, their cultural and other facilities, as well as hotels and the services they offer. In order to meet the demands of their customers, hotel companies have to follow market trends and implement new management concepts into their business practices. Hotel companies today take into account not only their customers, but also the society in which they operate. The issue of sustainable development has become the sphere of interest for hotel companies, and they are paying a lot of attention to the following areas: environmental protection, waste management, application of clean technologies and the alike. The ICT applications have a significant role in hotel industries operations since they accelerate communication with customers and also reduce operating costs through the use of different software solutions for accommodation bookings. Nowdays, customers demand quick information and the use of the internet in hotels allows this service.

  14. Energy Performance of Hotel Buildings in Lijiang, China

    Directory of Open Access Journals (Sweden)

    Mingfang Tang

    2016-08-01

    Full Text Available The hotel industry in China has experienced rapid growth in the past ten years and made a considerable contribution to the global tourism economy. This paper focuses on the energy performance of hotel buildings in Lijiang, China. Hotel characteristics, daily operational data, and energy use data were collected by carrying out a survey of 24 hotels. The average annual energy use intensity (EUI of four-, three-, two-, and one-star rated hotels was 180.8 kWh/m2, 113.3 kWh/m2, 74.2 kWh/m2, and 70.2 kWh/m2, respectively. Electricity, as the dominant energy source, accounted for 81% of total energy consumption and was used in the operation of air conditioning, lighting, heating, etc. Pearson correlations between EUI showed that hotel star rating, number of guest rooms, room revenue, and number of workers gave a reasonably strong correlation. A regression-based benchmarking model was established to predict EUI, and a standardization process of EUI was illustrated by statistical analysis.

  15. Mental health of South Asian youth in Peel Region, Toronto, Canada: a qualitative study of determinants, coping strategies and service access.

    Science.gov (United States)

    Islam, Farah; Multani, Amanpreet; Hynie, Michaela; Shakya, Yogendra; McKenzie, Kwame

    2017-11-03

    This qualitative study set out to understand the mental health challenges and service access barriers experienced by South Asian youth populations in the Peel Region of Toronto, Canada. In-depth semistructured interviews were carried out with South Asian youth living in Peel Region (Mississauga, Brampton and Caledon), a suburb of Toronto, Canada, home to over 50% of Ontario's South Asian population. South Asian youth (n=10) engaged in thoughtful, candid dialogue about their mental health and service access barriers. Qualitative interview themes related to mental health stressors and mental health service access barriers experienced by youth living in Peel Region were assessed using thematic analysis. South Asian youth face many mental health stressors, from intergenerational and cultural conflict, academic pressure, relationship stress, financial stress and family difficulties. These stressors can contribute to mental health challenges, such as depression and anxiety and drug use, with marijuana, alcohol and cigarettes cited as the most popular substances. South Asian youth were only able to identify about a third (36%) of the mental health resources presented to them and did not feel well informed about mental health resources available in their neighbourhood. They offered recommendations for improved youth support directed at parents, education system, South Asian community and mental health system. Institutions and bodies at all levels of the society have a role to play in ensuring the mental health of South Asian youth. © Article author(s) (or their employer(s) unless otherwise stated in the text of the article) 2017. All rights reserved. No commercial use is permitted unless otherwise expressly granted.

  16. ROLE OF COLOR TO SUPPORT THE ACHIEVEMENT OF RELAXATION IN BUSSINES HOTEL (CASE STUDIES OF BUSINESS HOTEL IN SEMARANG

    Directory of Open Access Journals (Sweden)

    Adel Issa Elsosan

    2015-12-01

    Full Text Available Semarang sebagai pusat bisnis dan pariwisata di Jawa Tengah memberikan kesempatan bagi investor untuk berinvestasi di Semarang. Akhir-akhir ini bisnis perhotelan di Kota Semarang menunjukkan prospek cerah. Hal ini dapat dilihat dari meningkatnya jumlah wisatawan yang menginap di hotel. Salah satu alasannya adalah banyak kegiatan seperti pertemuan yang diselenggarakan oleh instansi pemerintah, baik lokal maupun nasional, yang diselenggarakan di kota Semarang. Berdasarkan hasil survei awal, sebagian besar hotel di Semarang masih minim fasilitas dan tidak berlaku pentingnya pelaksanaan warna bagi pengunjung. Studi tentang peran warna untuk mencapai relaksasi ini penting karena jika relaksasi mencapai sehingga manusia dapat membuat lebih konsentrasi dan merasa menyegarkan. Tujuan dari penelitian ini adalah: Studi tentang bagaimana warna mempengaruhi dalam penciptaan relaksasi di hotel bisnis di Semarang. Sampel penelitian diarahkan ke hotel menggunakan warna dingin dan hotel warna hangat di Semarang. Metode analisis yang digunakan adalah analisis deskriptif. Berdasarkan hasil dan analisis, kesimpulan dalam penelitian ini adalah: (1 Warna dalam menciptakan relaksasi sangat penting bagi responden dan kedua warna dingin dan warna hangat dapat membuat dan menciptakan relaksasi. (2 Hal-hal yang mempengaruhi pemilihan warna untuk meningkatkan bisnis hotel adalah tujuan untuk tinggal di hotel, pertimbangan ini untuk bekerja dan nilai pribadi seperti liburan, juga relaksasi. [Title: Role of Color to Support The Achievement of Relaxation in Bussines Hotel (Case Studies of Business Hotel in Semarang] Semarang as a business and tourism hub in Central Java provides an opportunity for investors to invest in Semarang. Lately the hospitality business in the city of Semarang show bright prospects. It can be seen from the increasing number of tourists who stay at the hotel. One reason is that many activities such as meetings held by government agencies, both local

  17. Services available to sight-impaired and legally blind patients in Ontario: the Ontario model.

    Science.gov (United States)

    Lapointe, Marie Louise

    2006-06-01

    The Participation and Activity Limitation Survey undertaken by Statistics Canada in 2001 identified 635,000 Canadians who have a seeing disability. By 2015 these numbers are expected to double, with the largest group of patients residing in Ontario, the province with the largest population. Ontario has a long-established history of vision rehabilitation, but recent demographic changes and an ever-increasing older population have made the planning of vision rehabilitation services in Ontario (as in the rest of Canada) even more urgent. The intent of this paper is to present the variety of services currently available to the visually impaired in Ontario.

  18. Enhancing Georgetown’s Heritage Boutique Hotel Marketing Strategies: The Case of 1881 Chong Tian Cultural Hotel, Malaysia

    OpenAIRE

    Noor N Kader Ali; Naj R Roslan; Amalina Mahmood; Malini Venugopal

    2015-01-01

    Organizations has longed been searching for an effective problem identification tool. This study provides an improved method to root-cause analysis tool for practitioners, integrating mixed method research with problems identification technique. It also discovers the primary causes to  unfavorable performance for heritage boutique hoteliers. 1881 Chong Tian Cultural Hotel, one of the 18 heritage boutique hotels in Penang, reported a 23% financial loss in 2010, recovered in 2011, yield some pr...

  19. Western Ontario: Waterfowl breeding population survey: 1986

    Data.gov (United States)

    US Fish and Wildlife Service, Department of the Interior — This report summarizes the Waterfowl Breeding Population and Habitat Survey for western Ontario during 1986. The primary purpose of the survey is to provide...

  20. Trio Estonia esineb Lõuna-Ontarios

    Index Scriptorium Estoniae

    2012-01-01

    Lõuna-Ontario muusikahuvilistel on tänu Eesti Sihtkapitalile Kanadas ja Cathedral Bluffs sümfooniaorkestrile harukordne võimalus saada oktoobrikuus osa kõrgetasemelise Trio Estonia musitseerimisest

  1. Expanding Scope of Practice for Ontario Optometrists

    National Research Council Canada - National Science Library

    Emily Bray; Ivy Bourgault

    2017-01-01

    In 2011, The Optometry Act, 1991 was amended to include The Designated Drugs and Standards of Practice Regulation which expanded the scope of practice for Ontario optometrists to include prescribing...

  2. Unscrambling The "Average User" Of Habbo Hotel

    Directory of Open Access Journals (Sweden)

    Mikael Johnson

    2007-01-01

    Full Text Available The “user” is an ambiguous concept in human-computer interaction and information systems. Analyses of users as social actors, participants, or configured users delineate approaches to studying design-use relationships. Here, a developer’s reference to a figure of speech, termed the “average user,” is contrasted with design guidelines. The aim is to create an understanding about categorization practices in design through a case study about the virtual community, Habbo Hotel. A qualitative analysis highlighted not only the meaning of the “average user,” but also the work that both the developer and the category contribute to this meaning. The average user a represents the unknown, b influences the boundaries of the target user groups, c legitimizes the designer to disregard marginal user feedback, and d keeps the design space open, thus allowing for creativity. The analysis shows how design and use are intertwined and highlights the developers’ role in governing different users’ interests.

  3. Program Corporate Social Responsibility di Industri Hotel: Sebuah Keuntungan atau Kerugian untuk Hotel

    Directory of Open Access Journals (Sweden)

    Maria Pia Adiati

    2012-05-01

    Full Text Available A word of CSR which stands for Corporate Social Responsibility is now becoming popular and more often many companies insert the CSR activities into its company profile. CSR has another different names such as Social Activity or Sustainability Development. CSR program according to wikipedia ia an organization or company has a responsibility to its customer, employees, share holders, community and environment in every aspect involved in company operasional. In the management science, there is a level whereas it is called social responsibility or it is just social obligation. Many opinions argues that CSR program will reduce the profit of the respected company. But many opinions denies the previous argue by saying the CSR program is a long term program profit gain since the short term result is good public image. The good public image will lead the loyalti of customer to keep using the product or service from the hotel. The customer loyalti also affected by the customer’s opinion, if they involves in the social activities held by the hotel, they also participate in a social activity.

  4. Sustainability Commitment, New Competitors’ Presence, and Hotel Performance: The Hotel Industry in Barcelona

    Directory of Open Access Journals (Sweden)

    Juan Pedro Aznar

    2016-08-01

    Full Text Available The hospitality industry is facing major challenges, among them the new competition from novel forms of supply in the sharing economy. Airbnb, Homeaway, and Niumba, among other websites offering accommodations, are having an important impact in the sector, changing existing conditions and the market for the traditional hospitality industry. In this context, a strategy based in differentiation can help to prevent drops in revenues and profitability. The main objective of this paper is analyse if commitment towards sustainability has a positive impact on financial performance and can be considered a positive strategy in this new environment. The empirical data refer to a sample of hotels in Barcelona, one of the most important tourist cities in Europe. Our results suggest that there is no clear relationship between sustainability and better financial performance; however, sustainability commitment is associated with a minimum size, which can also have positive effects in terms of economies of scale and finally affect profitability. Hotels more committed to environmental issues are located in areas with a lower density of Airbnb apartments, and this geographical distribution can be more positive than a situation of massive tourist concentration in specific areas with negative externalities for neighbours.

  5. DIRECTION OF INVESTMENTS AND SOURCES OF FUNDING ON HOTEL MARKET IN POLAND

    Directory of Open Access Journals (Sweden)

    Anna Semmerling

    2016-06-01

    Full Text Available Hotel market in Poland is related to trends on touristic market. This sector is developing dynamically, in Poland as in the whole world. In the years 2001-2014 numbers of hotels in Poland increased double. Most of new hotels are 4 and 5 stars. Important for new objects is building conference centres and SPA, which makes touristic season longer. Main source of finances hotel investments in Poland are own sources and EU funds. Crucial importance is the franchise. Forecasts for hotel market are really great. Till 2017 the count of tourists, who take advantage of hotels, should still increase.

  6. On protection of employee rights and interests in management of tourist hotel in China

    Directory of Open Access Journals (Sweden)

    Ren Yun

    2016-01-01

    Full Text Available With the rapid development of the tourist hotel, the hotel has many problems in the protection of employee rights and interests. To enhance the importance that hotel managers attach to the protection of em-ployee’s rights and interests, and strengthen the hotel employees’ consciousness in rights protection, this paper regards the China’s tourist hotel employees as research objects, discusses the problems and causes in the process of protecting the tourist hotel employee rights and interests, and proposes solutions with the basic idea of “dis-covering, analyzing and solving problems”.

  7. Trying to Smart-In-Up and Cleanup Our Act by Linking Regional Growth Planning, Brownfields Remediation, and Urban Infill in Southern Ontario Cities

    Directory of Open Access Journals (Sweden)

    Christopher De Sousa

    2017-08-01

    Full Text Available The reuse of brownfields as locations for urban intensification has become a core strategy in government sustainability efforts aimed at remediating pollution, curbing sprawl and prioritizing renewal, regeneration, and retrofitting. In Ontario, Canada’s most populous, industrialized, and brownfield-laden province, a suite of progressive policies and programs have been introduced to not only facilitate the assessment and remediation of the brownfields supply, but to also steer development demand away from peripheral greenfields and towards urban brownfields in a manner that considers a wider regional perspective. This article examines the character and extent of brownfields infill development that has taken place in three Ontario cities (Toronto, Waterloo, and Kingston since the provincial policy shift in the early 2000s. Using property assessment data and cleanup records, the research finds that redevelopment activity has been extensive in both scale and character, particularly in Toronto where the real estate market has been strong. While the results are promising in terms of government efforts to promote smarter growth that builds “in and up” instead of out, they also reveal that government could be doing more to facilitate redevelopment and influence its sustainability character, particularly in weaker markets.

  8. From WWII to Kingston, Ontario: The History of Queen's University School of Medicine, Division of Plastic and Reconstructive Surgery.

    Science.gov (United States)

    Chung, Karen; Wyllie, Kenneth; Davidson, John

    2016-01-01

    To describe the origin and development of the Division of Plastic and Reconstructive Surgery at the Queen's University School of Medicine (Kingston, Ontario). Resarch ethics board approval and privacy agreements from the Kingston General Hospital (KGH, Kingston, Ontario) medical archives were obtained. Primary and secondary data sources were identified. A systematic examination of newspaper archives, research literature, KGH medical advisory committee meeting minutes, and testimonies from Dr Kenneth Wyllie and Dr John Davidson were obtained. In 1949, Dr Albert Ross Tilley arrived at Queen's University in Kingston, Ontario. There, Tilley initiated the Burn Unit at the KGH and began monthly teaching during the academic semester. Ken Wyllie (Meds '55), Lloyd Carlson (Meds '57) and John Emery (Meds '57) were the notable progeny of his early initiatives. In 1963, Kenneth Wyllie founded the Division of Plastic and Reconstructive Surgery in Kingston, Ontario, having completed plastic surgery training in Toronto and Edinburgh with experiences in Stockholm (Sweden), Paris (France) and Baltimore (Maryland, USA). He was shortly joined by Pat Shoemaker (Meds '66). John Davidson (Meds '82) arrived in 1989, bringing an interest in microsurgery and critical inquiry to the division. Five notable surgeons, Cartotto (Meds '88), Watkins, Watters, Meathrel (Meds '03) and McKay, further enhanced the Division's clinical and academic mission. The collective activity of the Division of Plastic and Reconstructive Surgery at Queen's School of Medicine in its 66-year history has encouraged more than 40 others to pursue distinguished careers in the specialty throughout North America, including three past presidents of the Canadian Society of Plastic Surgeons.

  9. Hotel Polynesian Village Florida- (EE.UU.

    Directory of Open Access Journals (Sweden)

    Welton Becket y Asociados, Arquitectos

    1974-06-01

    Full Text Available This hotel unit with 500 rooms is located in a beautiful plot situated along the beach of a laguna in Disneyland, Florida. It consists of 10 individual pavilions, two units with two stories and six with three stories, in addition to a main building with two stories —offices, W.C.s, bar shops, banquet halls, etc.— and a monorail station connected with the covered passages, and with a view of the beautiful horizon that reminds one of the South Sea in the last century. The building for the guests is formed by metal structure modules of 9.10 x 4.50 x 2.70 m, that are placed on top of each other. Each one weighs 7 t and they are all completely equipped.Este conjunto hotelero, de 500 habitaciones, se halla enclavado en un hermoso solar situado a lo largo de la playa de una laguna del Mundo de Walt Disney, en Florida. Consta de diez pabellones individuales, dos unidades de dos plantas y seis de tres alturas, además de un edificio principal de dos plantas —oficinas, servicios, bar, tiendas, salones de banquetes, etc.— y una estación del monorraíl enlazada con los paseos cubiertos con vistas al bello horizonte, que recuerda el de los Mares del Sur, en el siglo pasado. Los edificios para huéspedes están formados por módulos de 9,14 X 4,57 X 2,74 m, con estructura metálica, que se colocan uno sobre otro. Cada uno pesa 7 t y van completamente equipados con todas sus instalaciones necesarias.

  10. Hospitalizations among employees in the Danish hotel and restaurant industry.

    Science.gov (United States)

    Hannerz, Harald; Tüchsen, Finn; Kristensen, Tage S

    2002-09-01

    The aim of the present study was to provide a broad picture of the morbidity among employees in the Danish hotel and restaurant industry. Cohorts of all 20-59-year-old employees in the Danish hotel and restaurant industry in the years 1981, 1986, 1991 and 1994 were formed to calculate age-standardized hospitalization ratios (SHR) and time trends (1981-1997) for many different diagnoses. Both for women and men, significantly higher SHRs were found for infectious and parasitic diseases, neoplasms, diseases in the nervous system and sense organs, diseases of the circulatory system, diseases of the respiratory system, diseases of the digestive system and diseases of the musculoskeletal system among employees in hotels and restaurants than in the digestive system and diseases of the musculoskeletal system among employees in hotels and restaurants than in the working population at large. Furthermore, among women a significantly elevated risk was found for injuries in the lower extremities, injuries in the upper extremities and head injuries, and among men a high risk was found for head injuries and a low risk for ruptures in ligaments and muscles. The trend assessments did not detect any significant changes in SHRs over time. Employment in the Danish hotel and restaurant industry is associated with an elevated hospitalization risk due to many diseases, which may be related to occupation and lifestyle. In line with the official policy of reducing inequality in health, focus should be placed on the health problems in this group.

  11. Design guidelines for energy-efficient hotels in Nepal

    Directory of Open Access Journals (Sweden)

    Susanne Bodach

    2016-12-01

    Full Text Available It is predicted that the major increase in energy consumption and, thus, carbon emissions, will happen in the developing world. However, in most developing countries the knowledge about energy efficiency, particularly in the building sector, is quite low. Strategies developed for industrialised countries might not be suitable or must be adapted for the very different context of developing countries. This research aims to find energy-efficient and cost-effective building design options for the case of Nepal. Energy-efficient building design is a non-trivial issue involving a number of interdependent design criteria. Particularly, in composite climates, passive design strategies might conflict each other leading to an inefficient building design. This paper explores the energy conservation potential in hotel design for all bioclimatic zones of Nepal using building energy simulation with parametric analysis. Based on extensive field studies, reference models for typical hotel buildings ranging from small-scale resort hotels to large-scale multi-storey hotels were developed. These reference designs were optimised by varying design parameters such as window-to-wall ratio, glazing material, shading devices, glazing type and insulation levels. During the design optimisation, energy demand as well as cost effectiveness were evaluated. Finally, recommendations for energy-efficient and cost-effective hotel design solutions were suggested. In addition, the bioclimatic zoning for Nepal was consolidated leading to five elevation-based zones that can be used to introduce building energy regulations in the future.

  12. Space-Hotel Early Bird - Visions for a Commercial Space Hotel

    Science.gov (United States)

    Amekrane, R.; Holze, C.; Apel, U.

    2002-01-01

    rachid.amekrane@astrium-space.com/Fax: +49 421 539-24801, cholze@zarm.uni-bremen.de/Fax: +49 421 218-7473, The International Space Station was planed for research purposes. In 2001 the first private man, Denis Tito,visited the ISS and the second private man, Mark Shuttleworth is following him. The gate towards the commercial utilization of manned space flight has been pushed open. Space pioneers as Wernher von Braun and Sir Arthur C. Clarke had the dream that one day a space station in earth orbit will host tourists. It is evident that the ISS is not designed to host tourists. Therefore the dream of the pioneers is still open. By asking the question "how should a space station should look like to host tourists?", the German Aerospace Society DGLR e.V. organized a contest under the patronage of Mr. Joerg Feustel-Buechl, the Director of Manned Spaceflight and Microgravity, European Space Agency (ESA) in April 2001. Because the definition and design of living space is the content of architecture the approach was to gather new ideas from young architects in cooperation with space experts. This contest was directed at students of architecture and the task set was to design a hotel for the earth orbit and to accommodate 220 guests. The contest got the name "Early Bird - Visions of a Space Hotel". The results and models of the student's work were shown in an exhibition in Hamburg/Germany, which was open to the public from September 19th till October 20th 2001. During the summer term of 2001 seventeen designs were completed. Having specialists, as volunteers, in the field of space in charge meant that it could be ensured that the designs reflected a certain possibility of being able to be realized. Within this interdisciplinary project both parties learned from each other. The 17 different designs were focused on the expectations and needs of a future space tourist. The designs are for sure not feasible today, but the designs are in that sense realistic that they could be

  13. Market Orientation Practices and Effects on Organizational Performance: Empirical Insight From Malaysian Hotel Industry

    National Research Council Canada - National Science Library

    Hilman, Haim; Kaliappen, Narentheren

    2014-01-01

    ...) customer orientation and performance in the context of hotels in Malaysia. Data were gathered through self-administrated mail questionnaires directed to the top- and middle-level managers of three- to five-star-rated hotels in Malaysia...

  14. FAKTOR FAKTOR YANG MEMPENGARUHI LAYANAN RESERVASI HOTEL DI PT. BALI MEGAH WISATA TOUR AND TRAVEL

    National Research Council Canada - National Science Library

    Si Gede Ngurah Bramantya Agustiano; I Made Kusuma Negara; I Wayan Suardana

    2016-01-01

    This study aims to determine the factors that influence hotel reservation service at Bali Megah Wisata Tour and Travel and a contributing factor dominant in hotel reservation service at Bali Megah Wisata Tour and Travel...

  15. POSSIBILITIES OF FINANCIAL SUPPORT TO SMALL AND MEDIUM HOTEL COMPANIES IN SERBIA

    Directory of Open Access Journals (Sweden)

    Dragoljub Barjaktarovic

    2010-06-01

    Full Text Available Abstract:Small and medium hotel companies in the majority of developed tourist countries have dominant role in hotel industry. The same situation is with Serbia. An important precondition for successful business of a hotel is accepting and applying basic pillars of marketing concept i.e. satisfying needs and expectations of guests inorder to achieve profit. Small hotel companies have specific problems in their daily business. Top priority in management and surviving of hotels is cash, because fixed costs are very dominant so hotels earmark more resources for them than for marketing. This means higher engagement and involvement of the state in furtherdevelopment of small and medium hotel companies in Serbia. The state should provide favourable subsidized credit lines for small and medium hotel companies in Serbia, through appropriate support programmes.

  16. The relation between overall satisfaction and the variables of satisfaction in hospitality in hotels of excellence

    National Research Council Canada - National Science Library

    Pablo Flores Limberger; Francieli Boaria; Sara Joana Gadotti dos Anjos

    2014-01-01

    .... Thus, this research aimed to investigate the variables of satisfaction that influence the overall satisfaction in hotels of excellence and if there is difference between the influences depending on hotel typology...

  17. PERANAN AKURASI SISTEM KOMPUTER HOTEL DI FRONT OFFICE DEPARTEMENT DALAM MENINGKATKAN KEPUASAN TAMU DI THE BALAVA HOTEL MALANG

    Directory of Open Access Journals (Sweden)

    fitria earlike anwar sani

    2016-12-01

    Full Text Available Front Office is where the provision of information for guests were in the hotel from arranging their departure, including managing payments during their stay at the hotel. To facilitate the work of Front Office, the hotel uses a system called the Emerald System. System as one of the leading framework for managing information technology control serves to bring together all the needs of management by bridging existing dividing business risks, control needs and technical issues. According to the results of questionnaires computer system in The Balava Hotel still not accurately be seen from the number of respondents who answered "yes" by 30% and "No" as much as 70% this proves that the system Emerald distractions that affect employee performance and create a long wait so the service provided front office employees less than the maximum. While variable satisfaction of the guests at The Balava Hotel Malang according to the results of the questionnaire can be inferred from the number of respondents who answered "Yes" as much as 49% and "No" as much as 51% gained a lot of complaining when the administrative process at the time of check-in and check-out, this illustrates that the front office employees still can not do a service desired by the guest.

  18. Job Satisfaction Levels of Employees in Hotel Establisments: A Research on Employees in Resort and City Hotel Establishments

    Directory of Open Access Journals (Sweden)

    Elbeyi Pelit

    2010-03-01

    Full Text Available No matter in which sector they function, the job satisfaction of the employees at desired level has the utmost importance for the employees’ performance and organizational efficiency. In this respect, applications and studies related to defining job satisfaction and the factors affecting job satisfaction also have importance for establishments to provide data sources to perfrom their functions in the long term. For this reason, establishments should revise their employees’ job satisfaction levels at times. Especially the issue is much more significant for labour-intensive hotel establishments. In this context, to determine the job satisfaction levels of the city and resort employees in hotel establishments ,this research is carried on 1854 employees employed at 114 five-star hotels in city and resort areas of Turkey using “Minnesota Job Satisfaction Scale” to collect data. It is concluded that the employees whose job satisfaction is measured by questionnaires are not satisfied with such issues as the wage, making their own decisions, company policies and promotion opportunities. In the further analyses performed (independent-samples t test and ANOVA, it is found out that the job satisfaction level of the employees working in resort hotel establishments is higher than the employees working in the ciy hotel establishments. In addition this, it is found out that there are some differences between the job satisfaction level and education level of the employees.

  19. Croatian Hotel Industry Financial Features Within the Period of Privatization

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    Jasmina Lončar

    2004-11-01

    Full Text Available The Croatian tourist sector has been stagnating during the period of transition. By analyzing the balance of Croatian hotels, the influence on the changes and courses of balance, the author points out the increasing seriousness of the situation in Croatian hotel industry measured in the relation of property, debts and owners’ capital. The connection between the financial structure, balance liabilities and the diversification of the instruments of property structure, defines the optimal financial adjustment of firms in tourism. In present-day Croatian hotel companies, uncertain profits make the company risky, not only in the aspect of debts but also considering the equity capital, which is then reflected in unsatisfactory business results. Similar researches are crucial ways towards a global knowledge about privatization in Croatian tourism today.

  20. THE ROMANIAN HOTEL INDUSTRY. AN ANALYSIS BASED ON REAL FACTS

    Directory of Open Access Journals (Sweden)

    Maria Luminiţa COJOCEA

    2013-12-01

    Full Text Available Romanian Tourism has undergone considerable changes in the transition to the market economy. These changes, together with inappropriate solutions adopted by the authorities, led to a mismatch between what the Ministry of Tourism (MT/ National Authority for Tourism (NAT communicates and promotes, and the actual situation of the Romanian tourism and hotel industry. This situation has also been maintained by poor and erroneous reporting of information by hoteliers about the hotels managed to Ministry of Tourism, but also by the poor processing of information received by the MT/ NAT, leading to a database of erroneous information. These data are practically useless for any interested parties, and moreover for those who intend to use them especially for opening a new business in hospitality industry. This paper aims to present a much closer to reality statistical summary of the hotel industry.

  1. Importance of satisfaction and guests experience in hotel business organizations

    Directory of Open Access Journals (Sweden)

    Milošević Srđan

    2012-01-01

    Full Text Available Hotel companies which operate in today's competitive environment must constantly work on improving their products and services, at the request of their guests. Customer satisfaction is the key to retaining existing and attracting new guests. To achieve this goal, managers in the hotel organizations have become aware of the fact that the quality of staying in hotel represent unique experience for tourists. Lot of papers are dealing with the exploration of this topic, it only proves its importance nowadays. However, insufficient attention is paid to the simultaneous study of experience of guests and their satisfaction through the offered models (indexes that are created for this purpose. The purpose of this paper is to show the importance of these issues and identify their potential symbiosis.

  2. Presenteeism In Work Life: An Evaluation In Hotel Industry

    Directory of Open Access Journals (Sweden)

    Ebru Arslaner

    2015-12-01

    Full Text Available This study aims to examine presenteeism problem encountered in businesses frequently and evaluate this issue for hotel enterprises. Presenteeism is defined as when an employee shows up for work even though he or she is sick and performs ineffectively. Thus, it causes great costs for companies due to ineffective work performance. This situation arises in hotel businesses due to labor-intensive features of industry. It is considered that the intensity of human relationships and long shifts in hotel businesses induce stressfull working conditions and that factors increase presenteeism. Businesses could produce solutions for presenteeism with practices that prioritise employees satisfaction and take precautions to remedy physical and mental health of employees.

  3. Marketing and strategic management in hotel industry: A bibliometrics study

    Directory of Open Access Journals (Sweden)

    Edegar Luis Tomazzoni

    2013-04-01

    Full Text Available Despite doubts and questions about its theoretical consistency, tourism studies tend to be consolidated as scientific field. The production of studies about hotel industry as essential activity of tourism is recent, but stands out important epistemological organizational spaces. This paper analyzes the production of knowledge and contributions to the scientific studies advancement in marketing and strategic hospitality management through articles published by the leading academic journals of tourism in Brazil. The method adopted was the bibliometrics research. Among the 552 articles published between April 2008 and August 2012, 64 were about hotel industry, sixteen of them grounded in marketing and nine in strategy. The studies show the complexity of the strategic management and marketing of hotel firms and provide to academic researchers, managers and professionals in hospitality reflections of the importance of the knowledge of this area.

  4. VIRTUAL WEB PROMOSI DAN RESERVASI HOTEL BERBASIS WEB DAN VIA SMS PADA HOTEL DIAMOND

    Directory of Open Access Journals (Sweden)

    Alexander Setiawan

    2012-01-01

    Full Text Available Web and SMS is a new development that is useful for many people as a data exchange media. In the business world, especially for marketing use, by using those two media business can be performed globally so that informations are fast and easily spread all over the world. From this problem born an idea to promote Diamond Hotel by using web and a facility to reserve room using SMS. This Application was created by using VB 6 language and using AT command to communicate with cellphone. Meanwhile, data that flow between system and cellphone are in the form of Protocol Data Unit. System had been tested by sending SMS request from a cellphone and system sent back SMS response as requested by user.

  5. Waiting for care: effects of Ontario's 3-month waiting period for OHIP on landed immigrants.

    Science.gov (United States)

    Goel, Ritika; Bloch, Gary; Caulford, Paul

    2013-06-01

    To describe the experiences of a group of new immigrants and caregivers of new immigrants who were subject to the 3-month waiting period for the Ontario Health Insurance Plan and needed to access health care services during that time. Qualitative study using a phenomenologic framework. Participants were recruited through the Scarborough Community Volunteer Clinic in Toronto, Ont. Interviews were conducted in person at the clinic or by telephone. Seven participants were interviewed who themselves needed to access health care during the 3-month waiting period for the Ontario Health Insurance Plan or who were caring for someone who did. Seven semistructured, in-depth interviews were conducted using an interview guide; these were recorded and transcribed verbatim. Data were analyzed for themes to arrive at the essence of the participants' experiences. Participants believed that there was a lack of clear information and a lack of help from officials. Other common themes included poor social situations, financial loss or threat of financial loss related to health care, a choice to delay seeking care owing to cost, difficulty accessing alternative care, and appreciation for those who advocated on their behalf. Other themes that arose included emotional hardship, poor health outcomes or threat of poor health outcomes resulting from not seeking care, the importance and unpredictability of health, as well as negative impressions of Canada as a country as a result of the negative experience of seeking care. New immigrants to Ontario who need to access health care services during the 3-month waiting period for provincial health insurance and the caregivers of such newcomers can have potentially very negative experiences. They might be unable to access care without financial barriers and might, therefore, choose to delay seeking health care until the end of the waiting period; this can lead to emotional hardship for themselves and their caregivers as well as to potentially poor

  6. Antimicrobial resistance in Escherichia coli isolates from raccoons (Procyon lotor) in Southern Ontario, Canada.

    Science.gov (United States)

    Jardine, Claire M; Janecko, Nicol; Allan, Mike; Boerlin, Patrick; Chalmers, Gabhan; Kozak, Gosia; McEwen, Scott A; Reid-Smith, Richard J

    2012-06-01

    We conducted a cross-sectional study to determine the prevalence of antimicrobial resistance (AMR) in fecal Escherichia coli isolates from raccoons (Procyon lotor) living in Ontario, Canada. From June to October 2007, we trapped raccoons in three areas: one primarily urban site around Niagara, one primarily rural site north of Guelph, and one at the Toronto Zoo. In addition, we conducted a longitudinal study at the Toronto Zoo site to investigate the temporal dynamics of fecal E. coli and AMR in raccoons. Reduced susceptibility to ≥1 antimicrobial agent was detected in E. coli isolates from 19% of 16 raccoons at the urban site, 17% of 29 raccoons from the rural site, and 42% of 130 samples collected from 59 raccoons at the zoo site. Raccoons from the zoo site were significantly more likely to shed E. coli with reduced susceptibility to ≥1 antimicrobial agent than animals from the rural site (odds ratio [OR], 3.41; 95% confidence interval [CI], 1.17 to 12.09; P = 0.02). Resistance to expanded-spectrum cephalosporins (and the associated bla(CMY-2) gene) was detected in two animals from the zoo site and one animal from the rural site. Serotyping and pulsed-field gel electrophoresis analysis show that raccoons on the zoo grounds harbor a diverse assemblage of E. coli, with rapid bacterial turnover within individuals over time. Our study indicates that raccoons may shed resistant bacteria of public health significance and that raccoons have the potential to disseminate these bacteria throughout their environment.

  7. Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Dan Loyalitas Occupant Pada Hotel Lido Graha Di Lhokseumawe

    OpenAIRE

    Syahputra, Muhammad Halfi Indra

    2011-01-01

    Hotel industry is one of industry which is offer the product and service. Giving good of quality of service to the guest they might be satisfaction and they will compare the service that given from hotel to the other hotel. While the occupant is satisfaction they will come back and recommented to other people to consume and stay in one hotel. The research problem is 1) How is the service influence that consist of: Tangible, Reliability, Responsiveness, Assurance, Empathy, for the occupant sat...

  8. Opportunities and risks among migrant workers in the hotel industry in Oslo

    OpenAIRE

    Aasland, Aadne; Tyldum, Guri

    2016-01-01

    This article examines working conditions, careers and aspirations among immigrants working in the hotel industry in the Greater Oslo region. Using theories of labour market segregation and segmentation, and drawing on survey data of hotel workers, we show how migrants from various backgrounds are distributed into different jobs and have different work experiences in the hotel sector. Correspondence analysis shows how hotel workers are distributed along two major dimensions: ...

  9. Logistics Practices in the Service sector : The case study of New Fairmount Hotel, Zambia

    OpenAIRE

    Muwowo, Alice

    2016-01-01

    Logistics practices have not been much emphasized in the hotel industry unlike in other sectors that deal with operational services, this can be because the hotel industry offers services, which are intangible. The purpose of the thesis was to find out how logistics practices can be implemented in the service industry, taking new Fairmount hotel as the case study by focusing on how the hotel can create a competitive advantage through cost reduction. The research used a qualitative researc...

  10. The Impact of Servicescape on the Brand Image and Brand Identity of Boutique Hotels

    OpenAIRE

    Kloosterman , Marjolein Eliza

    2017-01-01

    Nowadays, the hospitality industry cannot be imagined without the presence of boutique hotels, as the number of guests seeking for more than the traditional hotel service is increasing. Being innovative, intimate and design-oriented are some key features for boutique hotels which represent their unique hotel concept towards the outside world. This is accomplished through careful consideration of the hotels’ servicescape components, such as: materials, designs, colours and capacity. Therefore,...

  11. Adoption of Near Field Communication in the hotel industry based on risk perspectives and individual characteristics

    OpenAIRE

    Sam, K M; Chatwin, C R

    2016-01-01

    The emergence of the mobile phone has created great opportunities for businesses, especially those providing services to customers. Hotels are very important to a country as they provide accommodation to travelers. Better services attract more hotel customers. With the advent of NFC, a wireless mobile technology, hotel customers can use NFC to get hotel services efficiently. Previous studies found that risk and users' individual characteristics are very important in analyzing the adoption of ...

  12. Analisa Pengaruh Service Recovery Terhadap Kepuasan Konsumen Di Hotel “X”

    OpenAIRE

    Susiani, Stefani; Tjitrokusmo, Evelyn; Kristanti, Monika; Nugroho, Agustinus

    2014-01-01

    Industri perhotelan saat ini sangat berkembang pesat sehingga menyebabkan persaingan antar hotel semakin ketat. Hal ini membuat setiap hotel berlomba-lomba untuk memberikan pelayanan yang terbaik. Namun, tidak dapat dipungkiri dalam memberikan suatu pelayanan yang terbaik sekalipun pasti pernah mengalami kegagalan jasa yang akan berdampak pada kepuasan konsumen. Hotel “X” merupakan salah satu hotel yang memberikan pelayanan yang terbaik bagi para konsumennya. Untuk mengantisipasi adanya kega...

  13. Un hotel escuela para américa latina

    OpenAIRE

    Gonzalez Tejada, Marjorie Jannina; Perez Icaza, Mariuxi Elizabeth; Vaca Viteri, Maria Soledad; Loor Valdiviezo, Kleber

    2009-01-01

    La idea de "Un Hotel Escuela para América Latina" es netamente a favor del desarrollo turístico del Ecuador. Y para comenzar con esto, se ha considerado tomar en cuenta las siguientes sugerencias , planteadas en este articulo, al proyecto Hotel Escuela de Espol. El Turismo y la Gestión Socio Cultural y Económica del Ecuador.- El desarrollo del turismo genera toda una serie de efectos sobre el medio ambiente dentro del cual se desenvuelve. Los cuales pueden manifestarse tanto so...

  14. Factores que influyen en las puntuaciones de los hoteles

    OpenAIRE

    Mellinas Cánovas, Juan Pedro; Martínez María Dolores, Soledad María; Bernal García, Juan Jesús

    2015-01-01

    [ESP] La irrupción de las nuevas tecnologías en el sector hotelero ha permitido a los viajeros evaluar los alojamientos en los que se hospedan a través de webs como Booking.com y TripAdvisor. Las valoraciones que obtienen los hoteles condicionan la decisión de compra de los potenciales consumidores, por lo que la determinación de los factores que favorecen su mejora resulta de interés para el sector. Realizamos un análisis de diferentes variables, identificando el tamaño del hotel como el pri...

  15. Analysis of the hotel industry of Romania. Trends and facts

    OpenAIRE

    Ovidiu Petronel, Pectu

    2015-01-01

    This paper aims to analyze the evolution of the Romanian hotel industry by doing a review of its main components: the supply and the demand, during a period of 20 years, between 1994 and 2014. Most of the review is based on the information gathered by the Romanian national institute of statistics. On one hand, it’s centered on the progress hotels made in terms of number and capacity. In order to capture the stages through which this industry has been, the analysis is approached in a deductive...

  16. New generation of autarkic data hotels; Nieuwe generatie autarkische datahotels

    Energy Technology Data Exchange (ETDEWEB)

    Schmitz, H. [Autarkis, Almere (Netherlands)

    2009-12-15

    The new generation of autarkic data hotels differs from the new generation of non autarkic data hotels because a switch is made from central energy supply to decentralized energy supply. The computer racks are transformed into decentralized data centers and interconnected in a global information network. This article provides a basis for all statements in a mathematical manner. [Dutch] De nieuwe generatie autarkische datahotels onderscheidt zich van de nieuwe generatie niet-autarkische datahotels doordat de overstap wordt gemaakt van een centrale energievoorziening naar een decentrale energievoorziening. De computerrekken worden omgevormd tot gedecentraliseerde datacentra en onderling verbonden in een wereldwijd informatienetwerk. In dit artikel worden op een rekenkundige wijze alle stellingen onderbouwd.

  17. Multi-Language Sentiment Analysis for Hotel Reviews

    Directory of Open Access Journals (Sweden)

    Sodanil Maleerat

    2016-01-01

    Full Text Available Touristes and traveler use avariety of information sources (e.g. travelportals, blogs, or social networking sites like twitter to help them decide for a hotel room. These sources all contain highly subjective text that expresses the opinions of many. We took a preliminary view on user generated hotel reviews from two travel portals in English and Thai. We developed a taxonomy of features and specifically investigated how accurately they can be predicted with three classification methods. The results indicate that support vector machines perform best for this specific domain.

  18. DEVELOPMENT OF SPA AND WELLNESS SERVICES IN A CHOSEN HOTEL

    OpenAIRE

    MARHOUNOVÁ, Iveta

    2017-01-01

    This work deals with the development of spas and wellness services in the chosen company called Wellness hotel Diamant. This company is one of the key ones, because it makes South Bohemia more attractive. This work proposes complementary services which can lead to improvement of the present ones and to filling up the current market needs. The aim of this work is to analyse economic conditions of the specific hotel, which is its situation on the economy market and what its competitiveness is l...

  19. Early Days for the Differentiation Policy Framework in Ontario

    Science.gov (United States)

    Sianos, Helen

    2017-01-01

    The Ontario Ministry of Training, Colleges and Universities in Canada released "Ontario's Differentiation Policy Framework for Postsecondary Education" in 2013. This chapter examines the mandate as it pertains to the college sector.

  20. Enabling transformational change: the Ontario shores experience.

    Science.gov (United States)

    Raymond, Glenna; Walton, Mark

    2011-01-01

    This case study outlines key considerations for healthcare organizations experiencing significant transformational change, based on the experience of Ontario Shores Centre for Mental Health Sciences (Ontario Shores), formerly Whitby Mental Health Centre. Significant systemic change requires specific and intentional efforts from the leaders tasked with carrying out transformational activities. This article presents the perspectives of leaders involved in the transformation of Ontario Shores as it moved from a government-based agency to a stand-alone specialty psychiatric hospital in 2006. During this time, several conventional strategies were employed to manage the transition, but various critical approaches also emerged that assisted the organization to effect significant change and achieve marked improvements over key evaluation metrics. These critical strategies included maximizing the distinct and collective roles of governance and leadership; balancing strategy and action through a culture of accountability; leveraging strategic communication opportunities; and shifting the organizational mindset.

  1. Lessons learned from Ontario wind energy disputes

    Science.gov (United States)

    Fast, Stewart; Mabee, Warren; Baxter, Jamie; Christidis, Tanya; Driver, Liz; Hill, Stephen; McMurtry, J. J.; Tomkow, Melody

    2016-02-01

    Issues concerning the social acceptance of wind energy are major challenges for policy-makers, communities and wind developers. They also impact the legitimacy of societal decisions to pursue wind energy. Here we set out to identify and assess the factors that lead to wind energy disputes in Ontario, Canada, a region of the world that has experienced a rapid increase in the development of wind energy. Based on our expertise as a group comprising social scientists, a community representative and a wind industry advocate engaged in the Ontario wind energy situation, we explore and suggest recommendations based on four key factors: socially mediated health concerns, the distribution of financial benefits, lack of meaningful engagement and failure to treat landscape concerns seriously. Ontario's recent change from a feed-in-tariff-based renewable electricity procurement process to a competitive bid process, albeit with more attention to community engagement, will only partially address these concerns.

  2. Assessing Ontario's Personal Support Worker Registry

    Directory of Open Access Journals (Sweden)

    Audrey Laporte

    2013-08-01

    Full Text Available In response to the growing role of personal support workers (PSWs in the delivery of health care services to Ontarians, the Ontario government has moved forward with the creation of a PSW registry. This registry will be mandatory for all PSWs employed by publicly funded health care employers, and has the stated objectives of better highlighting the work that PSWs do in Ontario, providing a platform for PSWs and employers to more easily access the labour market, and to provide government with information for human resources planning. In this paper we consider the factors that brought the creation of a PSW registry onto the Ontario government’s policy agenda, discuss how the registry is being implemented, and provide an analysis of the strengths and weaknesses of this policy change.

  3. Size matters in the African hotel industry: The case of South Africa ...

    African Journals Online (AJOL)

    The hotel industry in Africa has been investigated mostly from a hospitality management as opposed to a tourism perspective. Using a tourism perspective this article focuses on the changing size distribution of hotels and shifting spatial patterns of different size hotels in South Africa. Source material is the use of ...

  4. The Heart of Successful Hotels: Going Beyond the Monopoly Game Strategy

    Directory of Open Access Journals (Sweden)

    Joseph Khairallah

    2016-10-01

    Full Text Available To investors, hotels are real estate. At the end of the day, why do investors put their money in hotels vs. other types of real estate? For the prospect of superior investment returns; it's like a game of Monopoly. But how can hotels balance the softer side of Operations to support these goals?

  5. Overview Smart Hotel di Indonesia yang Merupakan Trend Baru dalam Industri Perhotelan

    Directory of Open Access Journals (Sweden)

    Maria Pia Adiati

    2011-11-01

    Full Text Available Nowadays we can find out many taglines featuring the word Smart Hotel or Smart Traveler. Smart traveler is those who travel in a smart way. We called it smart because they choose the accomodation and the transportation wisely, in accordance with requirements and budget. Meanwhile Smart Hotel tagline comes up since there are many smart travelers who travel a lot to the cities around the world. Smart Hotels are hotels who try to accommodate the current market demands. The latest trend for the travelers is only a clean and comfort accommodation with affordable price but covers all the basic things needed for the travelers. Nowadays, travelers pass most of the time out of the hotel for doing business or either for visiting tourism objects. Typical smart hotels are hotels with 2 stars or 3 stars rating. Even though it is 2 or 3 star hotel, the service is as good as the higher ratings.Some of the hotel management or hotel group try to suite the demand by releasing 2 star or 3 star brand. And in the future, the 2 star or 3 star hotel is the hotel who will rapidly grow and take the majority market since the price is affordable and suites the budget. 

  6. The power of space: The biopolitics of custody and care at the Lloyd Hotel, Amsterdam

    NARCIS (Netherlands)

    Minca, C.; Ong, C.E.

    2016-01-01

    This paper examines the relationship between space and violence through a biopolitical enquiry of custody and care at Amsterdam's Lloyd Hotel. The Lloyd Hotel began as a corporate established transhipment hotel serving transatlantic voyages. It was subsequently transformed into an emergency refugee

  7. Can a luxury hotel compete without a spa facility? – Opinions from ...

    African Journals Online (AJOL)

    The development of the wellness facility within the luxury hotel sector around the world has been evident, with many professionals believing that spas are an expected element within luxury hotels. This paper has been written to provide further consideration for hoteliers who are looking to open a luxury hotel within the city of ...

  8. Penerapan Human Relations Dalam Meningkatkan Motivsi Kerja Karyawan di Valentino Boutique Hotel Makassar

    OpenAIRE

    MIRYANTI, INDHIRA; Sultan, Muh. Iqbal; Farid, Muh.

    2011-01-01

    Tujuan Penelitian ini adalah : ( 1 ) Untuk mengetahui Penerapan human relations dalam meningkatkan motivasi kerja karyawan Valentino Boutique Hotel Makassar. ( 2 ) Untuk mengetahui factor ??? factor yang berpengaruh pada human relations untuk meningkatkan motivasi kerja pada Valentino Boutique Hotel Makassar. Penelitian ini dilaksanakan di Valentino Boutique Hotel Makassar. Methode penelitian yang dilakukan adalah analisis deskriptif kualitatif. Sumber data berasal dari observasi study pus...

  9. HUMAN RESOURCES EMPOWERMENT, WORKING MOTIVATION AND ORGANIZATION CHANGE IN IMPROVING HOTEL BUSINESS PERFORMANCE IN BALI

    Directory of Open Access Journals (Sweden)

    Gusti Kade Sutawa

    2016-03-01

    Full Text Available This study aims to test and analyze impact of human resource development on working motivation of hotel business workers in Bali, impact of human resource development on organizational changes of hotel business in Bali, impact of human resource development on the performance of hotel business in Bali, impact of working motivation against organizational changes in hotel business in Bali, impact of working motivation on the organizations performance of the hotel business in Bali, and impact of organizational changes against organizations performance of the hotel business in Bali. There were 170 respondents of star-rated hotel employees which were selected through purposive sampling technique. Structural Equation Modeling with the application Analysis of Moment Structure was used to analyze the data. The results show that empowerment of human resources (HR has positive and significant impact on working motivation, organizational changes, and the organization performance of hotel business in Bali, working motivation has positive and significant impact on organizational changes and the organization performance of hotel business in Bali and organizational changes have significant and positive impact on the organization performance of hotel business in Bali. Empowerment variables have the most powerful impact to support the improvement of organizational performance, followed by organizational changes and working motivation variables. The results indicate that human resource empowerment improves the performance of the hotel business in Bali. Therefore, human resource development need to be prioritized in order to improve organizational performance of star hotels in Bali.

  10. 76 FR 69753 - Agency Information Collection Activities: Proposed Collection; Comment Request, Federal Hotel and...

    Science.gov (United States)

    2011-11-09

    ...; Comment Request, Federal Hotel and Motel Fire Safety Declaration Form AGENCY: Federal Emergency Management... systems within hotels and motels. DATES: Comments must be submitted on or before January 9, 2012... requires FEMA to establish and maintain a list of hotels, motels, and similar places of public...

  11. 77 FR 37326 - Safety Zone; Grand Hotel 125th Anniversary Fireworks Celebration, Mackinaw Island, MI

    Science.gov (United States)

    2012-06-21

    ... SECURITY Coast Guard 33 CFR Part 165 RIN 1625-AA00 Safety Zone; Grand Hotel 125th Anniversary Fireworks... launched from a point on Lake Huron to commemorate the Grand Hotel's 125th anniversary. The Captain of the Port, Sector Sault Sainte Marie, has determined that the Grand Hotel Celebration Fireworks Display will...

  12. Enhancing Georgetown’s Heritage Boutique Hotel Marketing Strategies: The Case of 1881 Chong Tian Cultural Hotel, Malaysia

    Directory of Open Access Journals (Sweden)

    Noor N Kader Ali

    2015-09-01

    Full Text Available Organizations has longed been searching for an effective problem identification tool. This study provides an improved method to root-cause analysis tool for practitioners, integrating mixed method research with problems identification technique. It also discovers the primary causes to  unfavorable performance for heritage boutique hoteliers. 1881 Chong Tian Cultural Hotel, one of the 18 heritage boutique hotels in Penang, reported a 23% financial loss in 2010, recovered in 2011, yield some profits in 2012 and 2013. However, growth in boutique hotel industry has been a challenge over the years. The sequential approach methodology, begins with sem-structured interviews, quantitative surveys on 100 general public and 56 hotel guests,  and analysis on unpublished company data, were summarized using a root-cause analysis tool called the Symptoms Versus Problems (SVP Framework that questioned on the occurance of the symptoms for the first three Tiers of the framework. The remaining symptoms and core problems are identified based on findings from all the three methods above plus field observations, concurrently. Two major symptoms are identified, specifically, unfavorable cultural service quality and ineffective marketing strategies. The unfavorable cultural service quality is due to ineffective cultural ambiance; unproductive display of heritage, cultural artifacts and infrastructure; as well as, unfavorable cultural related services. The ineffective marketing strategies are due to low technology adoption of websites and social media; and ineffective customer relationship management (CRM implementation. Thus, the recommended solutions bring to life the practices of Qing Dynasty cultural ambiance, ceremonies, historical shows and the royale reception. Information on artifacts and infrastructure is readily available. Website development and social media updates on latest Chong Tian Hotel activities are being developed. Embracing delegates using Qing

  13. Land Value Capture and Social Benefits: Toronto and São Paulo Compared

    NARCIS (Netherlands)

    Friendly, Abigail

    2017-01-01

    This paper describes and compares land value capture (LVC) tools in São Paulo and Toronto. LVC refers to the public sector’s recovery of part or all of the land value increments or “windfalls” accruing to new development through taxes, fees, exactions, or improvements that benefit the wider

  14. Undergraduate otolaryngology education at the University of Toronto: a review using a curriculum mapping system.

    Science.gov (United States)

    Oyewumi, Modupe; Isaac, Kathryn; Schreiber, Martin; Campisi, Paolo

    2012-02-01

    The aim of Canadian medical school curricula is to provide educational experiences that satisfy the specific objectives set out by the Medical Council of Canada. However, for specialties such as otolaryngology, there is considerable variability in student exposure to didactic and clinical teaching across Canadian medical schools, making it unclear whether students receive sufficient teaching of core otolaryngology content and clinical skills. The goal of this review was to assess the exposure to otolaryngology instruction in the undergraduate medical curriculum at the University of Toronto. Otolaryngology objectives were derived from objectives created by the Medical Council of Canada and the University of Toronto. The University of Toronto's recently developed Curriculum Mapping System (CMap) was used to perform a keyword search of otolaryngology objectives to establish when and to what extent essential topics were being taught. All (10 of 10) major topics and skills identified were covered in the undergraduate medical curriculum. Although no major gaps were identified, an uneven distribution of teaching time exists. The majority (> 90%) of otolaryngology education occurs during year 1 of clerkship. The amount of preclerkship education was extremely limited. Essential otolaryngology topics and skills are taught within the University of Toronto curriculum. The CMap was an effective tool to assess the otolaryngology curriculum and was able to identify gaps in otolaryngology education during the preclerkship years of medical school. As a result, modifications to the undergraduate curriculum have been implemented to provide additional teaching during the preclerkship years.

  15. Everyday Racism in Canadian Schools: Ideologies of Language and Culture among Korean Transnational Students in Toronto

    Science.gov (United States)

    Shin, Hyunjung

    2015-01-01

    Drawing from a 2.4-year ethnography with Korean Early Study Abroad (ESA, pre-college-aged study abroad) students in Toronto high schools, I examine the intersections among race, class, language, culture and citizenship (including immigrant status) in the identity construction and language learning of these students. Conceptualising race as a…

  16. Examination of temporal and spatial variability of NO2 VCDs measured using mobile-MAX-DOAS in Toronto, Canada.

    Science.gov (United States)

    Davis, Zoe; Baray, Sabour; Khanbabkhani, Aida; Fujs, William; Csukat, Csilla; McLaren, Robert

    2017-04-01

    inhomogeneity for the instrument to view significantly different NO2 regimes while at the same vehicle geographical location due to the different azimuth direction. NO2line fluxes were determined during weekday afternoon rush-hours by driving repeatedly in both directions under tangential prevailing winds conditions on a road that is 8km downwind of Toronto and 4km downwind of a major highway. During one afternoon the average NO2 VCD was 6(±2)x1016 molec. cm-2with a standard deviation of 3x1015 molec. cm-2. This average value is consistent with NO2 VCDs retrieved using optimal estimation methods from stationary MAX-DOAS measurements at nearby York University. Using a 10m elevation measured wind-speed of 16km hr-1, the NO2 line flux was 3(± 9) x1018molec. cm-1s-1, approximately 6 times that determined by Halla et al. (2011) for a line flux measured in a rural area of southwestern Ontario, downwind of pollution sources in Michigan and Ohio. Our resulting average NO2 flux of 84 (+/-25) mg m-2hr-1 is consistent with NOx fluxes measured in major European cities of up to 90 mg m-2hr-1. This work will be used as a baseline experiment to apply this method in other Canadian cities.

  17. Resource Development in Ontario's Colleges--What's the Future?

    Science.gov (United States)

    Gouveia, Cindy O. Y.

    2016-01-01

    This paper provides a brief historical account, and differences in philanthropy between Ontario's colleges and universities. Several theoretical concepts will be explored to explain donor motivation in Ontario's higher education sector. The final section of this paper explores non-traditional resource development strategies that Ontario colleges…

  18. Opening Doors to Nursing Degrees: A Proposal from Ontario's Colleges

    Science.gov (United States)

    Colleges Ontario, 2010

    2010-01-01

    Ontario needs to expand nursing education options to improve access to the nursing profession, create better pathways amongst all nursing occupations, and build Ontario's capacity to meet the province's long-term nursing needs. Ontario's colleges are capable of playing a larger role within a long-term provincial strategy for sustaining and…

  19. "Strengthening" Ontario Universities: A Neoliberal Reconstruction of Higher Education

    Science.gov (United States)

    Rigas, Bob; Kuchapski, Renée

    2016-01-01

    This paper reviews neoliberalism as an ideology that has influenced higher education generally and Ontario higher education in particular. It includes a discourse analysis of "Strengthening Ontario's Centres of Creativity, Innovation and Knowledge" (Ontario Ministry of Training, Colleges, and Universities, 2012), a government discussion…

  20. A five-star hotel shines once more in its old glamour; 5-Sterne-Hotel erstrahlt in altem Glanz

    Energy Technology Data Exchange (ETDEWEB)

    Saurer, C.

    2007-07-01

    This article takes a look at the famous 'Les Trois Rois' five-star hotel in Basel, Switzerland, that has been modernised and renovated. In particular, the refurbishment of the hotel's drinking water system is discussed. The use of modern, plug-together fittings is discussed. Modern sanitary technology had to be combined with the neo-classical fabric of the building. The special requirements thus placed on the drinking-water system are discussed and the solution chosen is described. The advantages offered by the system and the installation time saved by its use are discussed.

  1. Solar-Cooled Hotel in the Virgin Islands

    Science.gov (United States)

    Harber, H.

    1982-01-01

    Performance of solar cooling system is described in 21-page report. System provides cooling for public areas including ball rooms, restaurant, lounge, lobby and shops. Chilled water from solar-cooling system is also used to cool hot water from hotel's desalinization plant.

  2. Consumers Preference for Hotel Amenities and Willingness to Pay ...

    African Journals Online (AJOL)

    Using information obtained from personal interviews and structured questionnaires served on users of selected hotels in Lagos Island (Ikoyi, Victoria Island and Lekki), Hedonic Model was developed with the aid of certain identified attributes. The findings revealed that security and safety attributes, location attributes, ...

  3. Imagine staying in a Shanghai hotel bedroom in 2050? | Rebecca ...

    African Journals Online (AJOL)

    Will the future hotels of Shanghai emphasise a world of contemporary design, sustainability and technological innovations in order to deal with the growing pains of pollution, competition of urban land and decreasing availability of clean water, which will impact on the quality and price of accommodation in the city?

  4. Education and innovativeness of the slovene hotel organisations staff

    Directory of Open Access Journals (Sweden)

    Metod Šuligoj

    2010-03-01

    Full Text Available The author’s purpose in this article is to ascertain the differences in the attitude to innovativeness between bureaucratic and non-bureaucratic hotel organisations. He defines as bureaucratic the organisations establishing standards. As a separate issue he wishes to find out whether bureaucratic organisations employ properly educated staff or not. For this purpose he defines basic terminology: hotel industry, innovativeness, bureaucracy and knowledge, general and knowledge of tourism and hotel trade. He points out that the government is aware of the importance of innovativeness in hotel industry and tourism, whence a number of measures. In the empirical part, using statistical methods, such as the descriptive analysis and the Bonferroni test, the author establishes that there are no statistically significant differences between bureaucratic and non-bureaucratic organisations either with regard to innovativeness or the level of staff education. In this way, by using scientific method, the author rejects the often misinterpreted opinion on the influence of bureaucracy on innovativeness.

  5. Women's Path to Management in the Hotel and Catering Industry.

    Science.gov (United States)

    Hotel and Catering Training Board, Wembley (England).

    A study examined the employment patterns of women working in the United Kingdom's hotel and catering industry and the opportunities for vocational education that would lead to careers in management. Sixty-four women from different sectors of the industry were interviewed (including women in senior and middle management and some still looking to be…

  6. ESL for Hotel/Hospitality Industry. Level: Beginner.

    Science.gov (United States)

    Western Suffolk County Board of Cooperative Educational Services, Northport, NY.

    This document contains eight lesson plans for a beginning course in work-related English for non-English or limited-English speaking entry-level employees in the hotel and hospitality industry. Course objectives include the following: helping participants understand and use job-specific vocabulary; receive and understand job-related instructions;…

  7. Understanding Work-Family Spillover in Hotel Managers

    Science.gov (United States)

    Lawson, Katie M.; Davis, Kelly D.; Crouter, Ann C.; O’Neill, John W.

    2013-01-01

    The present study examined the experience of work-family spillover among 586 hotel managers (HMs) working in 50 full-service hotels throughout the U.S. Work-family spillover occurs when behaviors, moods, stresses, and emotions from work spill over into family. We first investigated which hotel managers were more likely to experience spillover and stressful work conditions based on their life circumstances (gender, parental status, age, decision-making latitude at work). Second, we investigated which work conditions (hours worked per week, organizational time expectations, emotional labor, and permeable boundaries) predicted more work-family spillover. Women, employees without children at home, and younger adults experienced the highest levels of negative work-family spillover. Work conditions, particularly organizational time expectations, put HMs at risk for experiencing more negative and less positive work-family spillover. The results provide evidence that modifying certain work conditions in the hotel industry may be helpful in improving the quality of HMs’ jobs and retention. PMID:23888092

  8. Understanding Work-Family Spillover in Hotel Managers.

    Science.gov (United States)

    Lawson, Katie M; Davis, Kelly D; Crouter, Ann C; O'Neill, John W

    2013-06-01

    The present study examined the experience of work-family spillover among 586 hotel managers (HMs) working in 50 full-service hotels throughout the U.S. Work-family spillover occurs when behaviors, moods, stresses, and emotions from work spill over into family. We first investigated which hotel managers were more likely to experience spillover and stressful work conditions based on their life circumstances (gender, parental status, age, decision-making latitude at work). Second, we investigated which work conditions (hours worked per week, organizational time expectations, emotional labor, and permeable boundaries) predicted more work-family spillover. Women, employees without children at home, and younger adults experienced the highest levels of negative work-family spillover. Work conditions, particularly organizational time expectations, put HMs at risk for experiencing more negative and less positive work-family spillover. The results provide evidence that modifying certain work conditions in the hotel industry may be helpful in improving the quality of HMs' jobs and retention.

  9. Food and Beverage Industry ESL Workplace Literacy Curriculum for Hotels.

    Science.gov (United States)

    Van Duzer, Carol; And Others

    The Workplace Literacy Curriculum for Food and Beverage was developed for English-as-a-Second-Language classes for workers in participating hotels in Arlington County, Virginia, through a national workplace literacy grant with the cooperation of the Arlington County Chamber of Commerce. It is based on an analysis of tasks and interactions at the…

  10. Hotell Arensburg : Lossi 15, Kuressaare / Liina Jänes

    Index Scriptorium Estoniae

    Jänes, Liina, 1977-

    2008-01-01

    Arensburg Boutique Hotel & Spa. Arhitektid: Margit Kärner, Raivo Kotov, Lea Laidra. Sisearhitektid: Liisi Murula, Raivo Kotov, Raili Paling. Peatöövõtja: EBC Ehitus AS. I korruse plaan, 2 värv. välisvaadet, 3 sisevaadet

  11. Guest expectations and experiences within selected hotels in ...

    African Journals Online (AJOL)

    The empirical research was conducted using primary data. The study followed a descriptive quantitative design. A sample size of 400 guests from ten hotels of different sizes and categories in terms of star grading formed the basis for the data collection exercise. Only guests that had stayed a minimum of two nights in the ...

  12. Peningkatan Kompetensi Mahasiswa Melalui Praktek Kerja Lapangan Di Hotel

    Directory of Open Access Journals (Sweden)

    Michael Khrisna Aditya

    2017-09-01

    ABSTRACT Human resources are one of the important aspects for an organization.  They are the people who reach the organizational vision.  Training is one of the ways to improve human resources capabilities.  While the capabilities of human resources improve, the human resources’ competencies will increase as well.  In order to develop human resources’ competencies, there will need an appropriate place for doing training activities.  The aim of the research was identifying human resources competencies improvement by doing the training in the hotel.  The research method was quantitative descriptive.  The respondents were 48 persons of D3 and  D4 of Hotel Vocational College Students of Trisakti School of Tourism who had training in Bali Island. The respondents were trained in the hotel for 6 and 12 months in 2016/2017. They’re chosen by probability sampling technique.  The research result found that there were competencies improvement of 21(thenty-one competency element.  The four highest competencies were the ability to work under pressure, to work in cultural diversity, knowledge improvement of outside  of their own discipline, time management, and knowledge improment of in their own discipline.   Keywords: Competency, On The Job Training, Hotel

  13. Evaluasi Instalasi Pengolahan Air Limbah Hotel X di Surabaya

    Directory of Open Access Journals (Sweden)

    Hutomo Dwi Prabowo

    2017-03-01

    Full Text Available Hotel X merupakan salah satu hotel bintang 4 di Surabaya yang memiliki sarana pengolahan limbah cair dengan kualitas effluent belum memenuhi baku mutu Peraturan Gubernur Jawa Timur No. 72 tahun 2013. Berdasarkan hasil pelaporan pengujian kualitas effluent Instalasi Pengolahan Air Limbah (IPAL Hotel X pada 11 Juni 2015 diketahui bahwa salah satu parameter kualitas effluent tidak memenuhi baku mutu. Parameter tersebut adalah COD dengan konsentrasi sebesar 71,684 mg/l. Oleh karena itu perlu dilakukan evaluasi terhadap IPAL yang ada. Unit yang dievaluasi terdiri dari bak ekualisasi, tangki aerasi, dan bak pengendap 2 dengan sistem activated sludge. Unit-unit ini dievaluasi terhadap efisiensi dan efektivitas masing-masing bangunan. Sampel yang diuji diambil dari influent dan effluent tiap bangunan untuk mengetahui tingkat penyisihan dari tiap bangunan. Hasil evaluasi berupa perubahan fungsi unit, modifikasi unit, dan juga penambahan unit baru.yang direncanakan agar kualitas effluent IPAL Hotel X memenuhi baku mutu. Biaya yang dibutuhkan untuk perencanaan sesuai hasil evaluasi adalah Rp. 297.960.000,-

  14. Applying revised gap analysis model in measuring hotel service quality.

    Science.gov (United States)

    Lee, Yu-Cheng; Wang, Yu-Che; Chien, Chih-Hung; Wu, Chia-Huei; Lu, Shu-Chiung; Tsai, Sang-Bing; Dong, Weiwei

    2016-01-01

    With the number of tourists coming to Taiwan growing by 10-20 % since 2010, the number has increased due to an increasing number of foreign tourists, particularly after deregulation allowed admitting tourist groups, followed later on by foreign individual tourists, from mainland China. The purpose of this study is to propose a revised gap model to evaluate and improve service quality in Taiwanese hotel industry. Thus, service quality could be clearly measured through gap analysis, which was more effective for offering direction in developing and improving service quality. The HOLSERV instrument was used to identify and analyze service gaps from the perceptions of internal and external customers. The sample for this study included three main categories of respondents: tourists, employees, and managers. The results show that five gaps influenced tourists' evaluations of service quality. In particular, the study revealed that Gap 1 (management perceptions vs. customer expectations) and Gap 9 (service provider perceptions of management perceptions vs. service delivery) were more critical than the others in affecting perceived service quality, making service delivery the main area of improvement. This study contributes toward an evaluation of the service quality of the Taiwanese hotel industry from the perspectives of customers, service providers, and managers, which is considerably valuable for hotel managers. It was the aim of this study to explore all of these together in order to better understand the possible gaps in the hotel industry in Taiwan.

  15. Competency Needs in Irish Hotels: Employer and Graduate Perspectives

    Science.gov (United States)

    Nolan, Ciara; Conway, Edel; Farrell, Tara; Monks, Kathy

    2010-01-01

    Purpose: The purpose of this study is to investigate hotel industry employers' expectations of, and satisfaction with, graduate competencies in comparison with graduate perceptions of what is required for their roles and their satisfaction with how well their education experience prepared them. Design/methodology/approach: The research involved a…

  16. Revisiting the relevance of economic theory to hotel revenue ...

    African Journals Online (AJOL)

    Revisiting the relevance of economic theory to hotel revenue management education and practice in the era of Big Data. ... Research in Hospitality Management ... This paper explores the role of economics in hospitality education and industry practice, with a particular focus on revenue management, and puts forward an ...

  17. Residents' Coping Strategies in an Extended-Stay Hotel Home

    Science.gov (United States)

    Lewinson, Terri

    2010-01-01

    Some families live in extended-stay hotels as a solution after housing displacement. This temporary accommodation provides a furnished home environment with resources such as a kitchenette, bed, heating/air conditioning, and room services with one payment that can be made weekly or monthly without a credit check or rent deposit. Despite these…

  18. OpinionSeer: interactive visualization of hotel customer feedback.

    Science.gov (United States)

    Wu, Yingcai; Wei, Furu; Liu, Shixia; Au, Norman; Cui, Weiwei; Zhou, Hong; Qu, Huamin

    2010-01-01

    The rapid development of Web technology has resulted in an increasing number of hotel customers sharing their opinions on the hotel services. Effective visual analysis of online customer opinions is needed, as it has a significant impact on building a successful business. In this paper, we present OpinionSeer, an interactive visualization system that could visually analyze a large collection of online hotel customer reviews. The system is built on a new visualization-centric opinion mining technique that considers uncertainty for faithfully modeling and analyzing customer opinions. A new visual representation is developed to convey customer opinions by augmenting well-established scatterplots and radial visualization. To provide multiple-level exploration, we introduce subjective logic to handle and organize subjective opinions with degrees of uncertainty. Several case studies illustrate the effectiveness and usefulness of OpinionSeer on analyzing relationships among multiple data dimensions and comparing opinions of different groups. Aside from data on hotel customer feedback, OpinionSeer could also be applied to visually analyze customer opinions on other products or services.

  19. Psychosocial work factors and shoulder pain in hotel room cleaners.

    Science.gov (United States)

    Burgel, Barbara J; White, Mary C; Gillen, Marion; Krause, Niklas

    2010-07-01

    Hotel room cleaners have physically demanding jobs that place them at high risk for shoulder pain. Psychosocial work factors may also play a role in shoulder pain, but their independent role has not been studied in this group. Seventy-four percent (941 of 1,276) of hotel room cleaners from five Las Vegas hotels completed a 29-page survey assessing health status, working conditions, and psychosocial work factors. For this study, 493 of the 941 (52%) with complete data for 21 variables were included in multivariate logistic regression analyses. Fifty-six percent reported shoulder pain in the prior four weeks. Room cleaners with effort-reward imbalance (ERI) were three times as likely to report shoulder pain (OR 2.99, 95% CI 1.95-4.59, P = 0.000) even after adjustment for physical workload and other factors. After adjustment for physical workload, job strain and iso-strain were not significantly associated with shoulder pain. ERI is independently associated with shoulder pain in hotel room cleaners even after adjustment for physical workload and other risk factors. 2010 Wiley-Liss, Inc.

  20. Advertising Through Social Media : Advertising plan for a hotel

    OpenAIRE

    Verbrugghe, Yann

    2013-01-01

    This thesis was written in order to develop advertising for the manor hotel Karolineburg, located in Kajaani, Finland, by using a social network as advertising media. This work also had for goal to show the possibility of social advertising and the benefits it can bring along. According to the situation of the company, findings and results revealed positive aspects of the work done.

  1. Guidelines for developing healthy nutrition in business hotel

    Directory of Open Access Journals (Sweden)

    Iryna Magaletska

    2015-08-01

    Full Text Available Developing healthy food in the business hotel is an integral part of the overall concept. Using natural ingredients with predicted physiological effect allows creating technology of products with higher biological value. The using of alternative products allows making dishes with preventive properties

  2. Exposure level of ergonomic risk factors in hotel industries

    Science.gov (United States)

    Nasrull Abdol Rahman, Mohd; Syahir Muhamad Jaffar, Mohd; Fahrul Hassan, Mohd; Zamani Ngali, Mohd; Pauline, Ong

    2017-08-01

    Ergonomic Risk Factors (ERFs) which contribute to Musculoskeletal Disorders (MSDs) among room attendants were considered as a problem or trouble since these ERFs would affect their work performance for hotel industries. The purpose of this study was to examine the exposure level of ERFs among room attendants in hotel industries. 65 of respondents were obtained from selected hotels in Peninsular Malaysia. Data were collected by direct observation via Workplace Ergonomic Risk Assessment (WERA) and Quick Exposure Checklist (QEC). There were 36 males and 29 females room attendants involved throughout the research. Most of room attendants experienced high exposure level for back, leg, forceful and vibration based on the exposure level evaluation through WERA while QEC results showed that all room attendants were found to have moderate exposure level for risk factors including back for movement use, shoulders/arms, wrists/hands and neck. All the results obtained showed that the related ERFs for MSDs were associated and essential ergonomic interventions are needed in order to eliminate risk of exposures to MSDs among room attendants in hotel industries.

  3. Spa-Wellness Center as Part of the Hotel Facility

    Directory of Open Access Journals (Sweden)

    Milica Rančić

    2013-04-01

    Full Text Available Over the last decades “wellness spa” industry has experienced a boom around the world. The word “Wellness” has been formed by merging two words: “Well Being” + “fitness”, and appeared in the thirties of the last century in the United States. The primary objective of this movement is an ancient philosophy, according to which there ́s no fulfilled life without the assent of the physical and mental, also physical and spiritual. Hotel guests, today more than ever, want higher quality offer for their money. This means that wellness is today a very important criterion by which customers select hotels. For this reason it is necessary to pay great attention to the planning, design and construction of this part of the hotel facility. The subject of this paper is wellness and spa centers as part of the hotel facility. The task is to investigate and analyze elements of this space, to determine spatial areas of wellness center, as well as their relationships and spatial organization, in order to reach the goal - getting useful guidelines for planning quality wellness center. To all of this could be achieved, we must first go back to distant history where dating back the beginnings of wellness.

  4. Millennials, Peer-to-Peer Accommodation and the Hotel Industry

    Directory of Open Access Journals (Sweden)

    Alma Pentescu

    2016-01-01

    The aim of this paper is to present these challenges for the hotel industry, because there has notbeen significant research concerning the trends and changes this new generation / new businessmodel will bring to the hospitality industry. Finally, it suggests how hoteliers could adapt to thesenew expectations and proposes several questions for future research.

  5. Servqual potential for quality management in hotel services

    Directory of Open Access Journals (Sweden)

    Kateřina Ryglová

    2012-01-01

    Full Text Available The aim of the paper is to present possibilities and specifications of using the Servqual method in service quality management in hotel industry. The Servqual method works on the definition of five dimensions of a service quality: tangibles, reliability, responsiveness, assurance and empathy. It is based on so called Gap analysis that crucially comes out of the discrepancy between a customer’s expectation and perception. Demonstrating the practical application of Servqual in hotel business is also a part of the paper, as well as verifying possibilities of customer satisfaction quantification with the help of the Gap model, evaluating general applicability and presenting suggestions for possible adaptations and further utilization in the branch of tourism. Input data necessary for the gap analysis have been gained by force of a primary field-research with the help of a quantitative research via questionnaire. The results of Servqual score for individual dimensions of service quality have also been used to calculate a total weighted score that for the examined hotel reached the value of −0.07. This shows that the discrepancy between expectations and perceptions of the hotel guests is minimal. However, the calculation of this score would be of a higher importance if we wanted to compare more accommodation facilities mutually or possibly to follow the development of this index in time.

  6. Paperwork Plus: Literacy Materials for the Service Industry. Hotel Edition.

    Science.gov (United States)

    Bond, Judith; McGill, Teresa

    The instructional materials are intended for use in teaching vocational English and English literacy to limited-English-speaking personnel in the hotel industry. They are designed for learners at three instructional levels, and address job-specific literacy tasks. An introductory section describes the materials and offers suggestions for…

  7. Nordic Hotel Forum - tshast severnogo fasada narvskogo shosse / Urmas Oja

    Index Scriptorium Estoniae

    Oja, Urmas, 1981-2012

    2008-01-01

    Nordic Hotel Forum Viru väljak 3 Tallinnas. Arhitekt Indrek Allmann. Ehituse peatöövõtja AS Merko Ehitus. Indrek Allmann hoone arhitektuurist, fassaadigraafikast, linnaruumist hotelli ümber. 7 värv. välisvaadet, foto arhitektist

  8. Imagine staying in a Shanghai hotel bedroom in 2050? | Rebecca ...

    African Journals Online (AJOL)

    Other drivers include robotics as an alternative to a human labour supply or the behaviours of Generation Y. The heart to the future is sustainable design and this paper discusses how the hotel will feature many of these changes in a future world in order to mitigate and adapt to a paradigm of scarcity of resources. Keywords: ...

  9. Strategic implications of corporate social responsibility in hotel industry: A comparative research between NH Hotels and Meliá Hotels International

    Directory of Open Access Journals (Sweden)

    Marina Mattera

    2012-11-01

    Full Text Available The hospitality industry serves millions of people globally and is a multibillion-dollar industry with a significant growth expectation in the upcoming years. The Spanish tourism industry is one of the most developed sectors of the nation, being one of the main contributors to the country’s GDP. On a world wide scale, and specifically in the European context, there is a rising awareness for firms’ actions to be responsible towards the environment and the community in which they operate. Based on “triple bottom line” guidelines, companies’ mission in such a context is achieving competitive advantage by means of a business model considering three key aspects: people, profit, and planet. Considering the hospitality industry’s characteristics, it becomes essential to fulfill these new requirements to achieve sustainable competitive advantages. This exploratory study will outline which are the best practices of two main Spanish hotel corporations: NH Hotels and Meliá Hotels International. By pointing out actions undertaken by the most important firms of the sector, they can serve as an example and be replicated by other firms, thus increasing sustainability practices, improving understanding of triple bottom line, minimizing negative social as well as environmental footprint, and enhancing positive firms’ impacts in their operating contexts. DOI: 10.18870/hlrc.v2i4.85

  10. Peran Citra Hotel dan Kepuasan Pelanggan dalam Memediasi Pengaruh Kualitas Pelayanan terhadap Loyalitas Pelanggan pada Hotel Melati di Kawasan Wisata Kuta

    OpenAIRE

    Wardana, I Made; Rahyuda, I Ketut; Uttami, Ni Ketut Rahayu Laksmi

    2014-01-01

    The rapid development of hotel industry in Bali is very competitive, particularly on the growth of budget hotels in Kuta Tourism Area which has increased in significant amount. The key to maintain competitive advantage in the competitive environment lies in how to deliver service quality in order to achieve customer loyalty. The effect of service quality to customer loyalty increases with the role of image and customer satisfaction. This study was conducted in budget hotels in Kuta Tourism Ar...

  11. PENENTUAN HARGA JUAL KAMAR HOTEL SAAT LOW SEASON DENGAN METODE COST-PLUS PRICING PENDEKATAN VARIABEL COSTING (Studi kasus pada Hotel Puri Artha Yogyakarta)

    OpenAIRE

    Triyanto, Hesti

    2013-01-01

    Penentuan harga jual suatu produk atau jasa merupakan salah satu keputusan penting manajemen karena harga yang ditetapkan harus dapat menutup semua biaya dan mendapatkan laba yang diharapkan oleh perusahaan. Pada saat low season, pihak hotel menerapkan harga jual yang paling rendah dalam penentuan harga jualnya agar pihak hotel tidak mengalami kerugian. Penelitian ini bertujuan untuk mengetahui berapa tarif sewa kamar dan selisih tarif sewa kamar Hotel Puri Artha Yogyakarta pada saat low seas...

  12. Cooperative science to inform Lake Ontario management: Research from the 2013 Lake Ontario CSMI program

    Science.gov (United States)

    Watkins, James M.; Weidel, Brian C.; Fisk, Aaron T.; Rudstam, Lars G.

    2017-01-01

    Since the mid-1970s, successful Lake Ontario management actions including nutrient load and pollution reductions, habitat restoration, and fish stocking have improved Lake Ontario. However, several new obstacles to maintenance and restoration have emerged. This special issue presents management-relevant research from multiple agency surveys in 2011 and 2012 and the 2013 Cooperative Science and Monitoring Initiative (CSMI), that span diverse lake habitats, species, and trophic levels. This research focused on themes of nutrient loading and fate; vertical dynamics of primary and secondary production; fish abundance and behavior; and food web structure. Together these papers identify the status of many of the key drivers of the Lake Ontario ecosystem and contribute to addressing lake-scale questions and management information needs in Lake Ontario and the other Great Lakes and connecting water bodies.

  13. Health status of hotel workers with special reference to high risk practices and STDs.

    Science.gov (United States)

    Pawar, A T; Kakrani, V A

    2007-01-01

    A cross sectional study was conducted on health status of hotel workers of Pune city. Out of estimated 1000 hotel workers 516 were selected by stratified random sampling technique. The study revealed that 71.5% hotel workers were suffering from one or other type of morbid condition. Anemia was the commonest morbidity with prevalence of 40.3%. 187 (36.2%) of hotel workers had extramarital sexual relations. A total of 77 (14.9%) hotel workers were having STDs at the time of study.

  14. The fruit flies (Tephritidae) of Ontario

    Science.gov (United States)

    Thirteen species of Tephritidae are newly recorded from Ontario, and alternative format keys are provided to the 31 genera and 72 species of fruit fly now known from, or likely to occur, in the province. Standard dichotomous keys to genera, and simplified field keys to genera and species are provide...

  15. Early fire history near Papineau lake, Ontario

    Science.gov (United States)

    Daniel C. Dey; Richard P. Guyette

    1996-01-01

    Research that defines the role of fire in upland red oak-pine ecosystems in central Ontario is being conducted by the Great Lakes-St. Lawrence Silviculture program. Site-specific fire histories are being developed that document fire frequency, fire behavior, fire effects on forest regeneration and grwoth, and the influnce of human activites on fire disturbances. This...

  16. Early fire history near Seguin Falls, Ontario

    Science.gov (United States)

    Daniel C. Dey; Richard P. Guyette

    1996-01-01

    This report is one of a series of site-specfic fire histories being developed for red oak (Quercus rubra L.)-pine ecosystems in central Ontario. Collectively, these studies documents the role of fire in upland oak forests. this information also provides an ecological basis for developing silviculture prescriptions that use prescribed burning to...

  17. Smokeless Tobacco Use among Ontario Students.

    Science.gov (United States)

    Adlaf, Edward M.; Smart, Reginald G.

    1988-01-01

    Estimated use and characteristics of users of smokeless tobacco among probability sample of 4,267 Ontario (Canada) teenagers. Results indicated that smokeless tobacco use was not common, varying from one to three percent depending on age and gender, but was more likely to occur among smokers (10% to 32%). Group most prone to use was young smoking…

  18. The Teachers' Strike Study. Sudbury, Ontario, 1980.

    Science.gov (United States)

    Radecki, Henry; Evans, Susan

    Focusing on the 1980 strike of public secondary school teachers in Sudbury, Ontario, this study examined attitudes of those involved; ascertained feelings toward the school system that may have emerged since the strike; and examined events, influences, and developments leading to the strike and prolonging the strike. The field study represented…

  19. Hotel Classification Systems: A Comparison of International Case Studies

    Directory of Open Access Journals (Sweden)

    Roberta Minazzi,

    2010-12-01

    Full Text Available Over the last few decades we have witnessed an increasing interest of scholars andespecially operators in service quality in the lodging business. Firstly, it is important to observe thatthe diverseness of the hospitality industry also affects the classification of hotel quality. We canactually find many programmes, classifications and seals of quality promoted by public authoritiesand private companies that create confusion in the consumer perceptions of hotel quality. Moreover,new electronic distribution channels and their ratings are becoming a new way to gather informationabout a hotel and its quality. Secondly, a point that can cause complications is that different countriesand regions can choose differing approaches depending on the features of the classification (numberof levels, symbols used, etc. and the nature of the programme (public, private. Considering theseassumptions and the recent changes in the Italian hotel classification system, this paper aims toanalyse the situation in Italy, underlining both its positive and negative aspects and comparing it withother European and North American cases. Based on a review of literature and tourism laws as wellas personal interviews with public authorities and exponents of the private sectors, we were able toidentify critical issues and trends in hotel classification systems. The comparison of case studiesshows a heterogeneous situation. Points in common are the scale and the symbol used but, if weanalyse the requirements of each category, we discover very different circumstances, also sometimesin the same country. A future European classification system could be possible only after astandardization of minimum requirements and criteria at a national level. In this situation brands andonline consumers’ feedbacks become even more considered by the customers in the hospitalityindustry.

  20. PLAN DE MARKETING PARA EL HOTEL CARRIZAL INN

    Directory of Open Access Journals (Sweden)

    Ángel Guillermo Félix Mendoza

    2015-06-01

    Full Text Available El objetivo principal de esta investigación fue la elaboración de un plan de marketing para el Hotel Carrizal Inn ubicado en la ciudad de Calceta, provincia de Manabí, Ecuador. Se estructuraron tres fases metodológicas, el diagnóstico situacional, estudio de mercado y plan turístico. En la primera fase se delimitó el área de estudio; además se efectuó un análisis interno y externo, utilizando matrices de diagnóstico como la evaluación de factores internos y externos, matriz de competidores y matriz de diagnóstico de fortalezas, oportunidades, debilidades y amenazas. En el estudio de mercado se analizaron los componentes de oferta y demanda del hotel, se determinaron algunas fallas en la denominación utilizada, según los criterios para la categorización hotelera manejada por el Ministerio de Turismo. En función del diagnóstico FODA, se generaron estrategias para el posicionamiento y comercialización del hotel. Mediante las encuestas realizadas a los huéspedes se pudo conocer el perfil del visitante que llega al hotel y se elaboró un plan publicitario, en el cual sobresale el logotipo y slogan, tríptico promocional, la promoción en página web y redes sociales. Se establecieron estrategias del mix para minimizar falencias operativas en el hotel. Se concluye que la principal nomenclatura utilizada no concuerda con los parámetros establecidos por el Ministerio de Turismo, por lo que se plantea reestructurar ciertas áreas específicas como la cantidad de habitaciones o cambiar la denominación a hostal.

  1. Evaluation of the Environmental Health Conditions of Qom Hotels & Inns

    Directory of Open Access Journals (Sweden)

    B. Farzinnia

    2009-02-01

    Full Text Available Background and ObjectivesTourism is one of the three major global industries with 4 percent annual economic growth. Qom with roughly 17 million tourists in 2005 was the second religious tourism center in Iran. This study was designed to determine the environmental health criteria of Qom hotels and inns in 2007.MethodsThis descriptive - cross sectional study was carried out based on a standard check list of substance of edible, drinkable, cosmetic and hygienic products law from ministry of health and medical sciences. The checklist included 73 questions which were completed by face to face interviews and sanitary inspections. After analyzing the results of each residential center, the questionnaires were classified into three categories: hygienic (over 80 score, sanitary (40-79 and unacceptable centers (less than 40. The data were presented and analyzed by descriptive and analytical statistical methods such as X 2 and Fisher exact test.ResultsThe percentages of hygienic, sanitary and unacceptable conditions of hotels and inns were 35.5, 54.8 and 9.7, respectively. There was a direct relationship between academic degree of residential managers and the validity of employees health card (P=0.042 ConclusionBased on this the research, the environmental status of Qom hotels and inns was in relatively desirable conditions. Residential places with unacceptable condition were almost located in the old region of the city (e.g. around the Holly Shrine. Due to the structural failures, architectural problems and tremendous cost for repairs, it’s better that their activities be stopped and banned by government. With regard to the high percentage of hotels with sanitary conditions, at least improvements in health conditions accompanied by training and supervision are recommended. Keywords: Environmental Health; Environment and Public Health; Hotel; Inn; Qom, Iran.

  2. Greening the work force in Brazilian hotels: the role of environmental training.

    Science.gov (United States)

    Dias-Angelo, Fernanda; Jabbour, Charbel J C; Calderaro, José Armando

    2014-01-01

    Organizations are increasingly required to reduce their environmental impact through the adoption of environmental management, which requires the support of human resource practices. The objective of this study is to determine whether human resource management practices, especially training, are supporting environmental management practices at four hotels located in Brazil. This research is qualitative, based on the analysis of four hotels in Brazil. Based on the systematized empirical evidence collected from four hotels (Hotels A, B, C, and D), it can be concluded that: (1) human resource management is still not fully aligned with environmental objectives at the hotels studied; (2) only Hotel B has implemented environmental management practices and aligned with human resource management in a more developed manner, which may indicate that these two variables of analysis could have interrelations; (3) environmental training as a human resource management practice was verified in all hotels analyzed. The greening of human resources practices is not fully aligned with environmental objectives in the hotels studied. If these hotels really wish to "go green," environmental training will be necessary. Hotel stakeholders play a major role in implementing the greening of the hotel industry.

  3. The Adoption of Environmental Practices in Small Hotels. Voluntary or Mandatory? An Empirical Approach

    Directory of Open Access Journals (Sweden)

    Llorenç Bagur-Femenias

    2016-07-01

    Full Text Available This paper examines small hotels that have some type of environmental certification. A survey of 210 small (less than 50 employees Catalonian hotels was conducted to investigate whether there are significant differences in the results of the implementation practices between hotels that adopt these certifications due to environmental pressure (from the government, customers, suppliers and other stakeholders and hotels that voluntarily commit to green policies. Significant differences were identified in the results on the hotels when structural equation modelling (SEM was undertaken. This investigation suggests that hotels that voluntarily commit to green policies obtain better results than other hotels. The conclusion is that governments must not only regulate, but also promote awareness actions in small and medium-sized (SME tourism companies to improve the environment. SME tourism companies must understand that both the environment and they themselves will benefit.

  4. The Design of Servicescape Based on Benefit Sought in Hotel Facilities:A Survey Study of Hotel Consumers in Seoul

    National Research Council Canada - National Science Library

    Lee, Seung Hee; Lee, Hyunsoo

    2015-01-01

    ...′s needs, wants and expectations. The purpose of this study is to segment users by employing a cluster analysis based on benefit sought and to suggest a strategy for designing servicescape in hotel facilities adopting Bitner′s (1992...

  5. Cross-cultural differences in the practices of hotel managers: A study of Dutch and Belgian hotel managers

    NARCIS (Netherlands)

    M. Jansen-Verbeke (Myriam)

    1996-01-01

    textabstractIn the service sector there has been debate and research on whether it is the culture of the organization or that of the location that shapes hotel management practice - particularly given the internationalization of certain, mostly US-style practices. Here Myriam Jansen-Verbeke and

  6. Longitudinal study on the seroprevalence of avian influenza, leptospirosis, and tularemia in an urban population of raccoons (Procyon lotor) in Ontario, Canada.

    Science.gov (United States)

    Jardine, Claire; Lindsay, L Robbin; Nicholson, Vivian M; Ojkic, Davor; Prescott, John F

    2011-01-01

    Raccoons (Procyon lotor) live at high densities, often in close association with people, in urban areas in Ontario and have been implicated as potential reservoirs of numerous zoonotic disease agents. We collected 137 blood samples from 61 apparently healthy raccoons in a small area of Toronto, Ontario, from June to October 2007 as part of a longitudinal study to determine the seasonal patterns of seroprevalence of Francisella tularensis, avian influenza, and Leptospira. In addition, we collected 35 urine samples by cystocentesis from 23 animals to look for evidence of urinary shedding of Leptospira. All samples were serologically negative for F. tularensis and avian influenza. Nineteen of 61 animals (31%) were positive for Leptospira antibodies in one or more trapping periods. The seroprevalence of Leptospira increased from 5% in June to 38% in October. Of the 19 positive animals, 14 were seropositive for serogroup Grippotyphosa, 4 for serogroup Pomona, and 1 for both serogroups Australis and Grippotyphosa. Raccoons were seronegative to serovars representative of serogroups Autumnalis, Canicola, Icterohaemorrhagiae, and Sejroe. Only one urine sample was culture positive for Leptospira (2.9%). Although we found evidence that raccoons in this study were exposed to leptospires belonging to serogroup Grippotyphosa, likely serovar Grippotyphosa, during the summer and able to shed leptospires in urine, further work is required to determine the importance of raccoons as reservoirs of Leptospira in Ontario.

  7. The irruption of AirBNB and its effects on hotels' profitability: An analysis of Barcelona's hotel sector

    Directory of Open Access Journals (Sweden)

    Juan Aznar

    2017-01-01

    Full Text Available Purpose: The aim of this study is to analyze the existence of a relationship between the presence of nearby substitute products, mainly Airbnb flats or rooms, and the effect on the revenue and profitability of hotels. Design/methodology/approach: The empirical study is based on the analysis of financial information provided in the annual reports of a sample consisting of 43 hotels (11.78% of the population. As an explanatory variable for profitability, we have considered the presence of apartments listed in Airbnb that are no farther than one kilometer from each hotel. Considering that most of the variables used do not follow a normal distribution, the existence of a relationship between profitability and the explanatory variables has been tested using non-parametric tests, namely, the Spearman correlation coefficient and Kruskall-Wallis test. Findings: We found a positive correlation between presence of Airbnb apartments and return on equity. This fact can be explained by considering the presence of Airbnb apartments as a variable that measures the attractiveness of the location from a tourist’s point of view. Hotels located near the city center or main tourist areas of the city have a higher level of profitability. We also found no evidence of any relationship between profitability and star category; 4- and 3-star hotels have experienced, on average, a lower drop in revenues between 2008 and 2013 and they also obtained a higher average level of profitability in 2013 as compared to the upper segment of 5-star hotels. Research limitations/implications: This research has been conducted in the city of Barcelona. Future research using the same methodology should be applied to other cities with an important hospitality sector to reinforce our findings. The main implications of this research refer to the importance of location as a key strategic variable in hospitality, and to the change in the system customers use to evaluate the quality of a

  8. Spatiotemporal dynamics and demographic profiles of imported Plasmodium falciparum and Plasmodium vivax infections in Ontario, Canada (1990-2009.

    Directory of Open Access Journals (Sweden)

    Mark P Nelder

    Full Text Available We examined malaria cases reported to Ontario's public health surveillance systems from 1990 through 2009 to determine how temporal scale (longitudinal, seasonal, spatial scale (provincial, health unit, and demography (gender, age contribute to Plasmodium infection in Ontario travellers. Our retrospective study included 4,551 confirmed cases of imported malaria reported throughout Ontario, with additional analysis at the local health unit level (i.e., Ottawa, Peel, and Toronto. During the 20-year period, Plasmodium vivax accounted for 50.6% of all cases, P. falciparum (38.6%, Plasmodium sp. (6.0%, P. ovale (3.1%, and P. malariae (1.8%. During the first ten years of the study (1990-1999, P. vivax (64% of all cases was the dominant agent, followed by P. falciparum (28%; however, during the second ten years (2000-2009 the situation reversed and P. falciparum (55% dominated, followed by P. vivax (30%. The prevalence of P. falciparum and P. vivax cases varied spatially (e.g., P. falciparum more prevalent in Toronto, P. vivax more prevalent in Peel, temporally (e.g. P. falciparum incidence increased during the 20-year study, and demographically (e.g. preponderance of male cases. Infection rates per 100,000 international travellers were estimated: rates of infection were 2× higher in males compared to females; rates associated with travel to Africa were 37× higher compared to travel to Asia and 126× higher compared to travel to the Americas; rates of infection were 2.3-3.5× higher in June and July compared to October through March; and rates of infection were highest in those 65-69 years old. Where exposure country was reported, 71% of P. falciparum cases reported exposure in Ghana or Nigeria and 63% of P. vivax cases reported exposure in India. Our study provides insights toward improving pre-travel programs for Ontarians visiting malaria-endemic regions and underscores the changing epidemiology of imported malaria in the province.

  9. Spatiotemporal dynamics and demographic profiles of imported Plasmodium falciparum and Plasmodium vivax infections in Ontario, Canada (1990-2009).

    Science.gov (United States)

    Nelder, Mark P; Russell, Curtis; Williams, Dawn; Johnson, Karen; Li, Lennon; Baker, Stacey L; Marshall, Sean; Bhanich-Supapol, Wendy; Pillai, Dylan R; Ralevski, Filip

    2013-01-01

    We examined malaria cases reported to Ontario's public health surveillance systems from 1990 through 2009 to determine how temporal scale (longitudinal, seasonal), spatial scale (provincial, health unit), and demography (gender, age) contribute to Plasmodium infection in Ontario travellers. Our retrospective study included 4,551 confirmed cases of imported malaria reported throughout Ontario, with additional analysis at the local health unit level (i.e., Ottawa, Peel, and Toronto). During the 20-year period, Plasmodium vivax accounted for 50.6% of all cases, P. falciparum (38.6%), Plasmodium sp. (6.0%), P. ovale (3.1%), and P. malariae (1.8%). During the first ten years of the study (1990-1999), P. vivax (64% of all cases) was the dominant agent, followed by P. falciparum (28%); however, during the second ten years (2000-2009) the situation reversed and P. falciparum (55%) dominated, followed by P. vivax (30%). The prevalence of P. falciparum and P. vivax cases varied spatially (e.g., P. falciparum more prevalent in Toronto, P. vivax more prevalent in Peel), temporally (e.g. P. falciparum incidence increased during the 20-year study), and demographically (e.g. preponderance of male cases). Infection rates per 100,000 international travellers were estimated: rates of infection were 2× higher in males compared to females; rates associated with travel to Africa were 37× higher compared to travel to Asia and 126× higher compared to travel to the Americas; rates of infection were 2.3-3.5× higher in June and July compared to October through March; and rates of infection were highest in those 65-69 years old. Where exposure country was reported, 71% of P. falciparum cases reported exposure in Ghana or Nigeria and 63% of P. vivax cases reported exposure in India. Our study provides insights toward improving pre-travel programs for Ontarians visiting malaria-endemic regions and underscores the changing epidemiology of imported malaria in the province.

  10. Fertility Desires and Intentions of HIV-Positive Women of Reproductive Age in Ontario, Canada: A Cross-Sectional Study

    Science.gov (United States)

    Loutfy, Mona R.; Hart, Trevor A.; Mohammed, Saira S.; Su, DeSheng; Ralph, Edward D.; Walmsley, Sharon L.; Soje, Lena C.; Muchenje, Marvelous; Rachlis, Anita R.; Smaill, Fiona M.; Angel, Jonathan B.; Raboud, Janet M.; Silverman, Michael S.; Tharao, Wangari E.; Gough, Kevin; Yudin, Mark H.

    2009-01-01

    Background Improvements in life expectancy and quality of life for HIV-positive women coupled with reduced vertical transmission will likely lead numerous HIV-positive women to consider becoming pregnant. In order to clarify the demand, and aid with appropriate health services planning for this population, our study aims to assess the fertility desires and intentions of HIV-positive women of reproductive age living in Ontario, Canada. Methodology/Principal Findings A cross-sectional study with recruitment stratified to match the geographic distribution of HIV-positive women of reproductive age (18–52) living in Ontario was carried out. Women were recruited from 38 sites between October 2007 and April 2009 and invited to complete a 189-item self-administered survey entitled “The HIV Pregnancy Planning Questionnaire” designed to assess fertility desires, intentions and actions. Logistic regression models were fit to calculate unadjusted and adjusted odds ratios of significant predictors of fertility intentions. The median age of the 490 participating HIV-positive women was 38 (IQR, 32–43) and 61%, 52%, 47% and 74% were born outside of Canada, living in Toronto, of African ethnicity and currently on antiretroviral therapy, respectively. Of total respondents, 69% (95% CI, 64%–73%) desired to give birth and 57% (95% CI, 53%–62%) intended to give birth in the future. In the multivariable model, the significant predictors of fertility intentions were: younger age (age<40) (p<0.0001), African ethnicity (p<0.0001), living in Toronto (p = 0.002), and a lower number of lifetime births (p = 0.02). Conclusions/Significance The proportions of HIV-positive women of reproductive age living in Ontario desiring and intending pregnancy were higher than reported in earlier North American studies. Proportions were more similar to those reported from African populations. Healthcare providers and policy makers need to consider increasing services and support for

  11. The Toronto General Hospital Transitional Pain Service: development and implementation of a multidisciplinary program to prevent chronic postsurgical pain

    Directory of Open Access Journals (Sweden)

    Katz J

    2015-10-01

    Full Text Available Joel Katz,1–3 Aliza Weinrib,1,2 Samantha R Fashler,2 Rita Katznelzon,1,3 Bansi R Shah,1 Salima SJ Ladak,1 Jiao Jiang,1 Qing Li,1 Kayla McMillan,1 Daniel Santa Mina,5,6 Kirsten Wentlandt,7 Karen McRae,1,3 Diana Tamir,1,3 Sheldon Lyn,1,3 Marc de Perrot,8 Vivek Rao,9 David Grant,10 Graham Roche-Nagle,11 Sean P Cleary,12 Stefan OP Hofer,13 Ralph Gilbert,14 Duminda Wijeysundera,1,3 Paul Ritvo,15 Tahir Janmohamed,16 Gerald O’Leary,1,3 Hance Clarke1,3 1Department of Anesthesia and Pain Management, Toronto General Hospital, University Health Network, University of Toronto, 2Department of Psychology, York University, 3Department of Anesthesia, University of Toronto, 4Palliative Care, University Health Network, University of Toronto, 5Princess Margaret Cancer Centre, University Health Network, University of Toronto, 6Faculty of Kinesiology and Physical Education, University of Toronto, 7Department of Family and Community Medicine, University of Toronto, 8Division of Thoracic Surgery, Toronto General Hospital, 9Division of Cardiovascular Surgery, Toronto General Hospital, 10Multiorgan Transplant Program, Toronto General Hospital, 11Division of Vascular Surgery, Toronto General Hospital, 12Division of General Surgery, Toronto General Hospital, 13Division of Plastic Surgery, Toronto General Hospital, 14Division of Otolaryngology – Head and Neck Surgery, Toronto General Hospital, 15Department of Kinesiology and Health Science, York University, 16ManagingLife, Toronto, ON, CanadaAbstract: Chronic postsurgical pain (CPSP, an often unanticipated result of necessary and even life-saving procedures, develops in 5–10% of patients one-year after major surgery. Substantial advances have been made in identifying patients at elevated risk of developing CPSP based on perioperative pain, opioid use, and negative affect, including depression, anxiety, pain catastrophizing, and posttraumatic stress disorder-like symptoms. The Transitional Pain Service (TPS at

  12. SAFETY DAN SANITASI DI AREA KITCHEN AMAROOSSA HOTEL BANDUNG

    Directory of Open Access Journals (Sweden)

    Chandra Rizki Yano Putra

    2016-05-01

    Full Text Available Abstrac - In the tourism industry sectors of the hospitality industry is engaged in services, very influential on the development of tourism. Hotels are required to provide satisfaction to both guests of the facilities provided to meet the needs of guests. The hotel must be able to create a comfortable atmosphere for guests, one way to improve safety and sanitation in all department. This observation examines the main problems, namely: "How is safety and sanitation in the kitchen area, what is the procedure to clean kitchen areas, wash your food how procedures and equipment in the kitchen, and whatever obstacles that occur during operations in the kitchen". The method used in this thesis is "Descriptive Method". Data collection techniques used by direct observation to the object of research, conduct interviews with employees Amaroossa Hotel Bandung kitchen, equipped with library research to obtain theoretical data as a basis for discussion. The results of this observation that the state of safety and sanitation of kitchen area has not met the requirements of safety and sanitation. Cleaning the kitchen area has been going well, but spacious kitchen is limited. Washing equipment and food ingredients not meet safety and sanitation that is using the sink in the same place for washing. Operational constraints in a narrow kitchen space and limited washing tubs and equipment. . Keyword: Safety, Health, Kitchen   Abstrak - Dalam industri kepariwisataan, perhotelan merupakan sektor industri yang bergerak dalam bidang jasa dan sangat berpengaruh terhadap perkembangan kepariwisataan. Hotel dituntut dapat memberikan kepuasan kepada tamu baik dari fasilitas yang disediakan dalam memenuhi kebutuhan tamu. Pihak hotel harus mampu menciptakan suasana yang nyaman untuk tamu, salah satu caranya meningkatkan safety dan sanitasi pada semua department. Penelitian ini mengkaji permasalahan pokok yaitu: “Bagaimana safety dan sanitasi di area kitchen, bagaimana

  13. Benthic prey fish assessment, Lake Ontario 2013

    Science.gov (United States)

    Weidel, Brian C.; Walsh, Maureen; Connerton, Michael J.

    2014-01-01

    The 2013 benthic fish assessment was delayed and shortened as a result of the U.S. Government shutdown, however the assessment collected 51 of the 62 planned bottom trawls. Over the past 34 years, Slimy Sculpin abundance in Lake Ontario has fluctuated, but ultimately decreased by two orders of magnitude, with a substantial decline occurring in the past 10 years. The 2013 Slimy Sculpin mean bottom trawl catch density (0.001 ind.·m-2, s.d.= 0.0017, n = 52) and mean biomass density (0.015 g·m-2 , s.d.= 0.038, n = 52) were the lowest recorded in the 27 years of sampling using the original bottom trawl design. From 2011-2013, the Slimy Sculpin density and biomass density has decreased by approximately 50% each year. Spring bottom trawl catches illustrate Slimy Sculpin and Round Goby Neogobius melanostoma winter habitat overlaps for as much as 7 months out of a year, providing opportunities for competition and predation. Invasive species, salmonid piscivory, and declines in native benthic invertebrates are likely all important drivers of Slimy Sculpin population dynamics in Lake Ontario. Deepwater Sculpin Myoxocephalus thompsonii, considered rare or absent from Lake Ontario for 30 years, have generally increased over the past eight years. For the first time since they were caught in this assessment, Deepwater Sculpin density and biomass density estimates declined from the previous year. The 2013 abundance and density estimates for trawls covering the standard depths from 60m to 150m was 0.0001 fish per square meter and 0.0028 grams per square meter. In 2013, very few small (Lake Ontario spring Alewife assessment in 2002. Since that assessment, observations indicate their population has expanded and they are now found along the entire south shore of Lake Ontario, with the highest densities in U.S. waters just east of the Niagara River confluence. In the 2013 spring-based assessment, both the abundance and weight indices increased slightly as compared to 2012. The number

  14. Energy solutions, neo-liberalism, and social diversity in Toronto, Canada.

    Science.gov (United States)

    Teelucksingh, Cheryl; Poland, Blake

    2011-01-01

    In response to the dominance of green capitalist discourses in Canada's environmental movement, in this paper, we argue that strategies to improve energy policy must also provide mechanisms to address social conflicts and social disparities. Environmental justice is proposed as an alternative to mainstream environmentalism, one that seeks to address systemic social and spatial exclusion encountered by many racialized immigrants in Toronto as a result of neo-liberal and green capitalist municipal policy and that seeks to position marginalized communities as valued contributors to energy solutions. We examine Toronto-based municipal state initiatives aimed at reducing energy use while concurrently stimulating growth (specifically, green economy/green jobs and 'smart growth'). By treating these as instruments of green capitalism, we illustrate the utility of environmental justice applied to energy-related problems and as a means to analyze stakeholders' positions in the context of neo-liberalism and green capitalism, and as opening possibilities for resistance.

  15. Deep structure beneath Lake Ontario: Crustal-scale Grenville subdivisions

    Science.gov (United States)

    Forsyth, D. A.; Milkereit, B.; Zelt, Colin A.; White, D. J.; Easton, R. M.; Hutchinson, Deborah R.

    1994-01-01

    Lake Ontario marine seismic data reveal major Grenville crustal subdivisions beneath central and southern Lake Ontario separated by interpreted shear zones that extend to the lower crust. A shear zone bounded transition between the Elzevir and Frontenac terranes exposed north of Lake Ontario is linked to a seismically defined shear zone beneath central Lake Ontario by prominent aeromagnetic and gravity anomalies, easterly dipping wide-angle reflections, and fractures in Paleozoic strata. We suggest the central Lake Ontario zone represents crustal-scale deformation along an Elzevir–Frontenac boundary zone that extends from outcrop to the south shore of Lake Ontario.Seismic images from Lake Ontario and the exposed western Central Metasedimentary Belt are dominated by crustal-scale shear zones and reflection geometries featuring arcuate reflections truncated at their bases by apparent east-dipping linear reflections. The images show that zones analogous to the interpreted Grenville Front Tectonic Zone are also present within the Central Metasedimentary Belt and support models of northwest-directed crustal shortening for Grenvillian deep crustal deformation beneath most of southeastern Ontario.A Precambrian basement high, the Iroquoian high, is defined by a thinning of generally horizontal Paleozoic strata over a crestal area above the basement shear zone beneath central Lake Ontario. The Iroquoian high helps explain the peninsular extension into Lake Ontario forming Prince Edward County, the occurrence of Precambrian inlier outcrops in Prince Edward County, and Paleozoic fractures forming the Clarendon–Linden structure in New York.

  16. The Road to Responsive: University of Toronto Libraries’ Journey to a New Library Catalogue Interface

    Directory of Open Access Journals (Sweden)

    Lisa Gayhart

    2014-01-01

    Full Text Available With the recent surge in the mobile device market and an ever expanding patron base with increasingly divergent levels of technical ability, the University of Toronto Libraries embarked on the development of a new catalogue discovery layer to fit the needs of its diverse users. The result: a mobile-friendly, flexible and intuitive web application that brings the full power of a faceted library catalogue to users without compromising quality or performance, employing Responsive Web Design principles.

  17. Language Training for EFL Teaching at the University of Toronto : Approaches and Teacher Roles

    OpenAIRE

    Kojima, Hideo; Sasaki, Hitomi

    2008-01-01

    Today, Japanese teachers of English as a foreign language (EFL) are involved in a large scale ofeducational reform. They are expected to develop their professional competence and autonomy by theJapan Ministry of Education, Culture, Science, and Technology (MEXT), which encourages them toimplement Communicative Language Teaching (CLT) in their classes. This paper focuses on languagetraining for EFL teaching at the University Toronto, and aims to examine how an instructor of thecourse (Instruct...

  18. Radicalization in the National Economic Climate: Discovery Workshop at DRDC Toronto 7-8 December 2009

    Science.gov (United States)

    2010-04-01

    has a minimal role in life; violent acts or claims that are explicitly religious are considered merely ruses or psychopathic acts. These notions...and two young children in Waterloo, Canada. Radicalization in the National Economic Climate Discovery Workshop at DRDC Toronto 7-8 December 2009...democratic “minimalist” approach to religion is natural  Leads to the notion that explicitly religious violent acts or claims are ruses, or psychopathic

  19. A Mathematical Model of the Hotel Service Oligopoly Market and a Conflict-Optimal Management Method of the Hotel Complex Competitiveness

    Directory of Open Access Journals (Sweden)

    M. Soro

    2015-01-01

    Full Text Available The aim of this work is to enhance competitiveness of hotel complex management in the hotel service market of the state of Côte d'Ivoire.The objectives of this study are:1 producing a model of oligopoly market of hotel services based on marketing research;2 synthesis of the conflict-optimum management method of a hotel complex using the model of oligopoly market of hotel services;3 study of issues on competitiveness enhancement of running hotel complex in the market of oligopoly under counter-conditions of other hotel complexes.To obtain the result the paper offers to use techniques of classical and modern theory of management, namely methods of the theory of optimal management of multi-object multicriteria systems, methods of game theory, methods of system analysis, operations research and decision-making.The paper proposes a model of the oligopoly market for interaction of hotels in the hospitality services in Stackelberg’s form in which, as the "governing" parameters, a hotel complex has the accommodation cost in the selected category and the advertising cost. Monthly income of the hotel complex is proposed as an indicator of the efficiency. Evaluation of success in the market is based on the indicator of competitiveness.To solve the problem of multi-criteria optimization the paper offers a method of conflictoptimum competitiveness management of hotel complexes. It considers a model example of the interaction between two complexes in the market of duopoly.It is concluded that in the case of a saturated demand for the services of hotel complexes, there is a guaranteed Nash solution, which ensures a certain profit regardless of the actions of another hotel complex. In the case of unsaturated demand (lack of customers in the market there is no guaranteed solution, which is a prerequisite for entry into agreement between the market players.The model obtained can be useful for observing trends in the market of hotel services.

  20. Beyond SARS: ethnic community organization's role in public health -- a Toronto experience.

    Science.gov (United States)

    Weizhen Dong

    2008-12-01

    The SARS outbreak in Toronto was a public health crisis. It was particularly frightening to the Chinese-Canadians, because of the origin of the deadly disease. The Chinese-Canadian community organizations launched various activities to help the Chinese-Canadians as well as other Asian-Canadian communities to fight against SARS and its social side-effects. From launching the SARS Supporting Line, distributing health promotional material, disseminating SARS related information, paying tribute to frontline health workers, and promoting local business, to fundraising for SARS related research; they played an active role in easing the public's anxiety, especially for the Chinese-Canadians in the great Toronto area. The culturally diverse population brought problems as well as solutions. Ethnic groups have expertise in almost all areas, including people with leadership skills. The Toronto Chinese community's experience in combating SARS is a good example. The Chinese-Canadian community organizations' activities during the SARS outbreak demonstrate that ethnic minority organizations can play an important role in public health, especially in a public health crisis, and beyond.