WorldWideScience

Sample records for hotel ottawa ontario

  1. Canadian Rheumatology Association Meeting, The Westin Ottawa, Ottawa, Ontario, Canada, February 8-11, 2017.

    Science.gov (United States)

    Silverman, Earl D

    2017-05-01

    The 72nd Annual Meeting of The Canadian Rheumatology Association (CRA) was held at The Westin Ottawa, Ottawa, Ontario, Canada, February 8-11, 2017. The program consisted of presentations covering original research, symposia, awards, and lectures. Highlights of the meeting include the following 2017 award winners: Dr. Vinod Chandran, Young Investigator; Dr. Jacques P. Brown, Distinguished Investigator; Dr. David Robinson, Teacher-Educator; Dr. Michel Zummer, Distinguished Rheumatologist; Ms. Rebecca Gole, Best Abstract on SLE Research by a Trainee - Ian Watson Award; Ms. Bailey Russell, Best Abstract on Clinical or Epidemiology Research by a Trainee - Phil Rosen Award; Dr. Sahil Koppikar and Dr. Henry Averns, Practice Reflection Award; Dr. Shirine Usmani, Best Abstract on Basic Science Research by a Trainee; Ms. Carol Dou, Best Abstract for Research by an Undergraduate Student; Dr. Dania Basodan, Best Abstract on Research by a Rheumatology Resident; Dr. Claire Barber, Best Abstract on Adult Research by Young Faculty; Ms. Audrea Chen, Best Abstract by a Medical Student; Dr. Kun Huang, Best Abstract by a Post-Graduate Resident; and Dr. Ryan Lewinson, Best Abstract by a Post-Graduate Research Trainee. Lectures and other events included a Keynote Lecture by Jonathon Fowles: Exercise is Medicine: Is Exercise a Good or Bad Thing for People with Arthritis?; State of the Art Lecture by Matthew Warman: Insights into Bone Biology and Therapeutics Gleaned from the Sustained Investigation of Rare Diseases; Dunlop-Dottridge Lecture by Allen Steere: Lyme Disease: A New Problem for Rheumatologists in Canada; and the Great Debate: Be it Resolved that the Least Expensive Treatment Should be Chosen. Switch, Switch, Switch! Arguing for: Jonathan Chan and Antonio Avina, and against: Marinka Twilt and Glen Hazlewood. Topics such as rheumatoid arthritis, systemic lupus erythematosus, systemic sclerosis, Sjögren syndrome, psoriatic arthritis, spondyloarthritis, vasculitis, osteoarthritis

  2. Modelling greenhouse gas emissions for municipal solid waste management strategies in Ottawa, Ontario, Canada

    Energy Technology Data Exchange (ETDEWEB)

    Mohareb, Adrian K. [Technology Early Action Measures (TEAM) Office, 55 Murray Street, Suite 230, Ottawa, ON (Canada); Warith, Mostafa A.; Diaz, Rodrigo [Department of Civil Engineering, Ryerson University, 350 Victoria Street, Toronto, ON (Canada)

    2008-09-15

    Human-induced climate change, through the emission of greenhouse gases, may result in a significant negative impact on Earth. Canada is one of the largest per capita emitters of greenhouse gas, generating 720 megatonnes (Mt) carbon dioxide equivalents (CO{sub 2}e), or per capita emissions of 23.2 t CO{sub 2}e. The solid waste sector in Canada was directly responsible for 25 Mt CO{sub 2}e in 2001, of which 23 Mt CO{sub 2}e were produced by landfill gas (LFG). A modelling exercise was undertaken to determine greenhouse gas (GHG) emissions from the waste sector using the waste disposal, recycling, and composting data from Ottawa, Ontario, Canada for the year 2003, as well as the results of an audit of residential units performed in the same year. This evaluation determined that, among the options examined, waste incineration, further source separation of recyclables, and anaerobic digestion of an organic wastes have the greatest benefits for reducing GHG emissions in the City of Ottawa's waste sector. Challenges surrounding the installation of incineration facilities in Canada suggest that improved diversion of recyclable materials and anaerobic digestion of organic materials are the optimal options for the City of Ottawa to pursue. (author)

  3. Hotel

    OpenAIRE

    Koudelová, Kateřina

    2018-01-01

    Záměrem diplomové práce je návrh hotelu ve městě Žďár nad Sázavou. Hotel je navržen pro 36 hostů. Budova je částečně podsklepená a složená ze tří částí. Tyto části mají jedno, dvě a pět nadzemních podlaží. Nosný systém je skeletový rámový s nosnými sloupy a průvlaky. Střecha je plochá. Součástí návrhu je tepelně technické posouzení a požárně bezpečnostní posouzení. The aim of the diploma thesis is design a hotel in Žďár nad Sázavou. The hotel is designed for 36 guests. The building is with...

  4. Hydro Ottawa achieves Smart Meter milestone

    International Nuclear Information System (INIS)

    Anon.

    2008-01-01

    As Ontario's second largest municipal electricity company, Hydro Ottawa serves more than 285,000 residential and business customers in the city of Ottawa and the village of Casselman. Since 2006, the utility has installed more than 230,000 Smart Meters throughout its service territory in an effort to provide better services to its customers. This initiative represents the largest operational advanced metering infrastructure network in Canada. This move was necessary before time-of-use rates can be implemented in Ottawa. The Smart Meters deliver data wirelessly to Hydro Ottawa's Customer Information System for billing and eliminating manual readings. The Smart Meters are designed to promote more efficient use of electricity. The Government of Ontario has passed legislation requiring the installation of Smart Meters throughout the province by the end of 2010

  5. The Ottawa telehealth project.

    Science.gov (United States)

    Cheung, S T; Davies, R F; Smith, K; Marsh, R; Sherrard, H; Keon, W J

    1998-01-01

    To examine the telehealth system as a means of improving access to cardiac consultations and specialized health services in remote areas of Ontario. The University of Ottawa Heart Institute has set up a telehealth test program, Healthcare and Education Access for Remote Residents by Telecommunications (HEARRT), in collaboration with industry and the provincial and federal government, as well as several remote clinical test sites. The program makes off-site cardiology consultations possible. History taking and physical examinations are conducted by video and electronic stethoscope. Laboratory results and echocardiograms are transmitted by document camera and VCR. The technology is being tested in both stable outpatient and emergency situations. Various telecommunications bandwidths and encoding systems are being evaluated, including satellite and terrestrial-based asynchronous transfer-mode circuits. Patient satisfaction and cost-effectiveness are also being assessed. Bandwidths from as low as 384 kbps using H.320 encoders to 40 Mbps using digital transport of NTSC video signals have been evaluated. Although lower bandwidths are sufficient for sending echocardiographic and electrocardiogram data, bandwidths with transport speeds of 4 to 6 Mbps appear necessary to capture the nuances of the cardiac physical examination. A preliminary satisfaction survey of 19 patients noted that all felt that they could communicate effectively with the cardiologist by video, and each had confidence in the advice offered. None reported that he or she would rather have traveled to the doctor in person. Initial and projected examination of the costs suggested that telehealth will effectively reduce overall health care spending while decreasing travel expenses for rural patients. Telehealth technology is sufficiently sophisticated to allow off-site cardiology assessments. Preliminary results suggest there is a sound business case for the implementation of telehealth technology to meet

  6. Innova House - Ottawa`s advanced house

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    1996-01-31

    A pilot program was developed to provide the housing industry with a means to field test innovative technologies, products and building systems, and to evaluate their overall performance. Under Canada`s Advanced House Program, ten demonstration houses were designed, built and monitored. Ottawa`s Innova House, was one of the ten houses built for this program. The innovative energy saving features of the house included (1) air distribution with small diameter ducts and an electronically commutated motor, a 2.6 kW grid-connected photovoltaic system, (3) an energy recovery ventilator (ERV) with free-cooling mode, (4) a 94 per cent efficient integrated gas heating and hot water system, (5) airtight drywall construction, (6) CFC-free exterior insulation, (7) a natural-gas-engine heat pump for air conditioning, (8) a prototype sealed combustion gas range and clothes dryer, and (9) a manifold plumbing system to conserve water. It was designed to consume one half of the energy consumed in an R-2000 home and one third of the energy of a conventional house. Several of the mechanical elements did not perform at expected levels, (lower than expected efficiencies from the heating and cooling systems and a malfunctioning ERV), nevertheless, overall performance of the house was still very close to the targets. The construction and operation of the house was described. tabs., figs.

  7. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Tiantan Hotel Wang Ping has been named as assistant general manager of Tiantan Hotel. With a Master's degree, Wang has more than 20 years of experience in hotel management, having served as department manager, assistant general manager and vice general manager in various hospitality establishments. Wang published an article on hotel management and mar-

  8. Eesti animafilmid Ottawas / M. L.

    Index Scriptorium Estoniae

    M. L.

    2006-01-01

    Ottawa rahvusvahelisel animafilmifestivalil 20.-24. sept. võistlesid Eesti poolt Mati Küti "Une instituut" ja "Vulcain.Cricet", Priit Tenderi "Sõnum naabritele", Ülo Pikkovi "Elu maitse" ja Mait Laasi "Generatsioon". Eesti auhindu ei saanud. Peaauhind täispika animatsiooni eest läks inglasele Phil Mulloy'le filmi "Christied" eest

  9. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Argyle Whahol Resort Argyle Hotel Management Group (Australia) has signed an agreement with Wuxing Chuangzhan Investment Holding Company to build a five-star holiday hotel.The new project, Argyle Whahol Resort, is located in Chongzuo of southwest China’s Guangxi Zhuang Autonomous Region. The project covers an area of 26,000 square meters with a total investment of 3 billion yuan ($473.4 million).

  10. Hotel Artia

    OpenAIRE

    Bína, Vojtěch

    2016-01-01

    Diplomová práce „Hotel Artia” je zpracována formou projektové dokumentace pro provádění stavby. Objekt hotelu je umístěn na parcele č. 443/1 v Červené Řečici. Budovu tvoří čtyřpodlažní hotelová část a jednopodlažní restaurační část. Konstrukční systém tvoří ŽB skelet. Objekt má jednoplášťovou plochou střechu a zateplení kontaktním zateplovacím systémem. The final thesis „Hotel Artia” is processed in the form design documentation for building construction. The building of hotel is located o...

  11. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    The Holiday Inn Beijing Focus Square Holiday Inn Beijing Focus Square is the newest and tallest international mid-scale hotel at Wangjing’s famous business hub which is within walking distance of many multinational companies and surrounded by a variety of dining and shopping outlets.

  12. Bombay Hotel

    International Development Research Centre (IDRC) Digital Library (Canada)

    study looks at gender insecurity and violence against women in. Bombay Hotel, a locality of ... physical or psychological harm), overt conflict and its links to violence and different ... goons are involved in illicit activities such as operating alcohol and ... Women also mentioned that idle young men hang about the streetsides ...

  13. Ottawa National Wildlife Refuge : Wildlife Inventory Plan

    Data.gov (United States)

    Department of the Interior — This Wildlife Inventory Plan for Ottawa NWR describes the inventory program’s relation to Refuge objectives and outlines the program’s policies and administration....

  14. Priit Pärna filmivalik Ottawa festivalil

    Index Scriptorium Estoniae

    2001-01-01

    Eesti animafilmirežissööri joonisfilmide eriprogrammi näidatakse Kanadas Ottawa rahvusvahelisel animafilmide festivalil, mis toimub 18.- 21. oktoobrini. Linastub ka tema õpilase Ülo Pikkovi joonisfilmi "Peata ratsanik"

  15. HOTEL MANAGEMENT AND QUALITY OF HOTEL SERVICES

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2016-01-01

    Full Text Available In conditions of increasing global competition, demands and needs of consumers, quality and quality management have become fundamental strategic factors of achieving profitability and competitiveness on the relentless tourism market. Any serious "top" hotel management, with a defined mission, vision and goals, must define a "special policy" of improving the quality of hotel services through "structural programs of quality improvement," which have become an important factor in the hotel business. With the design, introduction and control of a "special program" of quality improvement of hotel services, hotel management can have a positive impact on increasing satisfaction of customers and human resources, increasing competitiveness and market power of the hotel, the rationalization of operating costs and enhance the reputation and value of the hotel on the demanding tourist market.

  16. Wellness hotel

    OpenAIRE

    Bambas, Vratislav

    2013-01-01

    Novostavba Wellness hotelu. Objekt je částečně podsklepen. Hotel se skládá ze tří částí. Střední trakt je železobetonový skelet a má pět nadzemních podlaží. Tato část slouží jako vstupní hala a hlavní schodiště. Boční trakty mají čtyři nadzemní podlaží a jejich nosný systém je příčný stěnový, zděný, ze systému Porotherm. V suterénu se nachází zázemí hotelu a bazén. Do přízemí je umístěno restaurační zařízení. Ve druhém patře se nacházejí pokoje, posilovna a služby. V posledním patře jsou pouz...

  17. Hotel Crowdfunding Grows Up

    Directory of Open Access Journals (Sweden)

    Joshua Bowman

    2015-08-01

    Full Text Available Hotel crowdfunding is gaining momentum. Many of the largest real estate crowdfunding sites (such as Realty Mogul, Fundriser, Real Crowd and Prodigy Networks frequently have hotel private placements mixed in with offerings for other types of real estate. In addition, a few crowdfunding sites that specifically focus on hotel crowdfunding have been created. The first hotel crowdfunding website dedicated solely to the hospitality industry was Hotel Innvestor, although others sites have recently been created such as iCrowdHotels and Equity Roots.

  18. A cost-benefit/cost-effectiveness analysis of proposed supervised injection facilities in Ottawa, Canada.

    Science.gov (United States)

    Jozaghi, Ehsan; Reid, Andrew A; Andresen, Martin A; Juneau, Alexandre

    2014-08-04

    Supervised injection facilities (SIFs) are venues where people who inject drugs (PWID) have access to a clean and medically supervised environment in which they can safely inject their own illicit drugs. There is currently only one legal SIF in North America: Insite in Vancouver, British Columbia, Canada. The responses and feedback generated by the evaluations of Insite in Vancouver have been overwhelmingly positive. This study assesses whether the above mentioned facility in the Downtown Eastside of Vancouver needs to be expanded to other locations, more specifically that of Canada's capital city, Ottawa. The current study is aimed at contributing to the existing literature on health policy by conducting cost-benefit and cost-effective analyses for the opening of SIFs in Ottawa, Ontario. In particular, the costs of operating numerous SIFs in Ottawa was compared to the savings incurred; this was done after accounting for the prevention of new HIV and Hepatitis C (HCV) infections. To ensure accuracy, two distinct mathematical models and a sensitivity analysis were employed. The sensitivity analyses conducted with the models reveals the potential for SIFs in Ottawa to be a fiscally responsible harm reduction strategy for the prevention of HCV cases--when considered independently. With a baseline sharing rate of 19%, the cumulative annual cost model supported the establishment of two SIFs and the marginal annual cost model supported the establishment of a single SIF. More often, the prevention of HIV or HCV alone were not sufficient to justify the establishment cost-effectiveness; rather, only when both HIV and HCV are considered does sufficient economic support became apparent. Funded supervised injection facilities in Ottawa appear to be an efficient and effective use of financial resources in the public health domain.

  19. Hillary Clinton's visit to Ottawa hospital an exercise in military precision

    Science.gov (United States)

    Gray, Charlotte

    1995-01-01

    The Children's Hospital of Eastern Ontario learned that hosting the wife of the US president is more like a military manoeuvre than a typical VIP visit, but Hillary Rodham Clinton brought a unique perspective on universal health care to the Ottawa hospital. CMAJ Contributing Editor Charlotte Gray, who is also vice-chair of the hospital's board of trustees, recounts the experience of listening to “the sharpest, most intense professor of health care management you've ever met.” Imagesp1299-a

  20. Hotel Marketing Strategy

    OpenAIRE

    Hykšová, Vendula

    2010-01-01

    The Master's Thesis is focused on the hotel marketing strategy issue. The theoretical section summarizes information about an issue of strategic situation analysis and it also involves marketing tools with focus on the hotel and spa industry. The goal of this paper is to design the situation analysis, evaluate the marketing tools used by the hotel and then summarize the results and include suggestions for the analyzed hotel. For the thesis were used literature sources as well as statistical y...

  1. Hotel software-comprehensive hotel systems

    OpenAIRE

    Šilhová, Lenka

    2010-01-01

    This bachelor's thesis deals with the usage of computer systems in the hotel industry. First part is focused on history, development and integration of technology into this field. Second part is dedicated to concrete products of the company Micros-Fidelio, which is the leader of hotel software market in the Czech Republic.

  2. Toomas Hendrik Ilves visits Ottawa / Peeter Bush

    Index Scriptorium Estoniae

    Bush, Peeter

    2008-01-01

    President Toomas Hendrik Ilvese külaskäigust Ottawasse 28. ja 29. mail 2008. Parlamendimäel toimunud XXVIII Balti Õhtust ja Eesti Vabariigi Suursaatkonna poolt organiseeritud vastuvõtust Ottawa Hunt & Golf Club'is. Vabariigi President töövisiidil Kanadas 26.-30.05.2008

  3. DRDC Ottawa working standard for biological dosimetry

    International Nuclear Information System (INIS)

    Segura, T.M.; Prud'homme-Lalonde, L.; Thorleifson, E.; Lachapelle, S.; Mullins, D.; Qutob, S.; Wilkinson, D.

    2005-07-01

    This Standard provides quality assurance, quality control, and evaluation of the performance criteria for the purpose of accreditation of the Radiation Biology laboratory at Defence Research and Development Canada - Ottawa (DRDC Ottawa) using biological dosimetry to predict radiation exposure doses. The International Standard (ISO 19238) and the International Atomic Energy Association (IAEA) Technical Report Series No. 405 are used as guiding documents in preparation of this working document specific to the DRDC Ottawa Radiation Biology Laboratory. This Standard addresses: 1. The confidentiality of personal information, for the customer and the service laboratory; 2. The laboratory safety requirements; 3. The calibration sources and calibration dose ranges useful for establishing the reference dose-effect curves allowing the dose estimation from chromosome aberration frequency, and the minimum detection levels; 4. Transportation criteria for shipping of test samples to the laboratory; 5. Preparation of samples for analysis; 6. The scoring procedure for unstable chromosome aberrations used for biological dosimetry; 7. The criteria for converting a measured aberration frequency into an estimate of absorbed dose; 8. The reporting of results; 9. The quality assurance and quality control plan for the laboratory; and 10. Informative annexes containing examples of a questionnaire, instructions for customers, a data sheet for recording aberrations, a sample report and other supportive documents. (author)

  4. DRDC Ottawa working standard for biological dosimetry

    Energy Technology Data Exchange (ETDEWEB)

    Segura, T M; Prud' homme-Lalonde, L [Defence Research and Development Canada, Ottawa, Ontario (Canada); Thorleifson, E [Health Canada, Gatineau, Quebec (Canada); Lachapelle, S; Mullins, D [JERA Consulting (Canada); Qutob, S [Health Canada, Gatineau, Quebec (Canada); Wilkinson, D

    2005-07-15

    This Standard provides quality assurance, quality control, and evaluation of the performance criteria for the purpose of accreditation of the Radiation Biology laboratory at Defence Research and Development Canada - Ottawa (DRDC Ottawa) using biological dosimetry to predict radiation exposure doses. The International Standard (ISO 19238) and the International Atomic Energy Association (IAEA) Technical Report Series No. 405 are used as guiding documents in preparation of this working document specific to the DRDC Ottawa Radiation Biology Laboratory. This Standard addresses: 1. The confidentiality of personal information, for the customer and the service laboratory; 2. The laboratory safety requirements; 3. The calibration sources and calibration dose ranges useful for establishing the reference dose-effect curves allowing the dose estimation from chromosome aberration frequency, and the minimum detection levels; 4. Transportation criteria for shipping of test samples to the laboratory; 5. Preparation of samples for analysis; 6. The scoring procedure for unstable chromosome aberrations used for biological dosimetry; 7. The criteria for converting a measured aberration frequency into an estimate of absorbed dose; 8. The reporting of results; 9. The quality assurance and quality control plan for the laboratory; and 10. Informative annexes containing examples of a questionnaire, instructions for customers, a data sheet for recording aberrations, a sample report and other supportive documents. (author)

  5. Pelaksanaan Perjanjian Kerjasama dalam Pengelolaan Hotel antara Sofyan Hotel dengan Saka Hotel

    OpenAIRE

    NUGRAHA, AGUNG

    2016-01-01

    This is the underlying idea of of the research on the coorperation agreement in management between Sofyan Hotel and Saka Hotel with the problems as follows: how about the rights and responsibilities of all parties involved in the cooperaton agreement in management between Sofyan Hotel and Saka Hotel, and how about the settlemment of the legal dispute in the cooperation agreement in management between Sofyan Hotel and Saka Hotel. The research applied the descriptive method with judicial empir...

  6. An Outbreak of Foodborne Botulism in Ontario

    Directory of Open Access Journals (Sweden)

    Mona R Loutfy

    2003-01-01

    Full Text Available Botulism is a rare paralytic illness resulting from a potent neurotoxin produced by Clostridium botulinum. Botulism in Canada is predominately due to C botulinum type E and affects mainly the First Nations and Inuit populations. The most recent outbreak of botulism in Ontario was in Ottawa in 1991 and was caused by C botulinum type A. We report an outbreak of foodborne type B botulism in Ontario, which implicated home-canned tomatoes. The outbreak was characterized by mild symptoms in two cases and moderately severe illness in one case. The investigation shows the importance of considering the diagnosis of botulism in patients presenting with cranial nerve and autonomic dysfunction, especially when combined with gastrointestinal complaints; it also highlights the importance of proper home canning technique.

  7. Differentiating emotional hotel experiences

    NARCIS (Netherlands)

    Desmet, P.M.A.; Guiza Caicedo, D.; Van Hout, M.

    2009-01-01

    Emotions experienced in response to hotel services were examined with an online questionnaire. The study resulted in 348 cases of hotel service emotions. The frequency of reported pleasant emotions was similar to the frequency of reported unpleasant emotions. Often reported pleasant emotions were

  8. The Infinite Hotel

    Science.gov (United States)

    Wanko, Jeffrey J.

    2009-01-01

    This article provides a historical context for the debate between Georg Cantor and Leopold Kronecker regarding the cardinality of different infinities and incorporates the short story "Welcome to the Hotel Infinity," which uses the analogy of a hotel with an infinite number of rooms to help explain this concept. Wanko makes use of this history and…

  9. Attracting International Hotels

    DEFF Research Database (Denmark)

    Assaf, A. George; Josiassen, Alexander; Agbola, Frank Wogbe

    2015-01-01

    With the increased international competition facing hotel chains, it is essential that the next destination they enter is the most attractive option possible. The host destinations too have a keen interest in strategically positioning themselves in order to attract international hotels since...... their presence has several positive effects. Using, for the first time, actual on-location data we investigate the factors that matter most for international hotels when selecting host destinations. Specifically, we identify 23 factors that make a destination an attractive (or unattractive) location...... for international hotels. We then rank these. The results show that welcomeness, infrastructure, and crime rate are the three most important factors that influence the location of international hotels in host destinations....

  10. Conference Proceedings of The Application of New Technologies to Improve the Delivery of Aerospace and Defence Information Held at Ottawa, Canada on 14-15 September 1983.

    Science.gov (United States)

    1984-01-01

    systems. The second concerns the codification of the bibliographic information, namely the content designation, and also the physical structure of...while appreciating the general applicability of the codification scheme, criticiqed the specificity of certain items. Thus while defining an own...rue du Cherche Midi , 75006 Paris, France Mr P L CALDWELL National Defence Headquarters/DSIS 2-4, 190 O’Connor Street, Ottawa, Ontario KIA OK2, Canada

  11. Proceedings of the Annual Conference of the Canadian Communication Association (Ottawa, Ontario, Canada, 1993) = Actes du Congres annuel, Association Canadienne de Communication (Ottawa, Ontario, Canada, 1993).

    Science.gov (United States)

    Canadian Communication Association, Montreal (Quebec).

    This paper presents abstracts of 80 individual papers and panel discussions that deal with journalism, popular culture, mass media, "science" in public discourse, the social construction of communication technologies, factorial analysis as a research tool, and other issues in communication. Almost all of the abstracts in the paper are…

  12. Internationalization and Hotel Performance

    DEFF Research Database (Denmark)

    Assaf, Albert G.; Josiassen, Alexander; Oh, Haemon

    2016-01-01

    Few industries are as inherently international as the hotel industry. This article sets out to investigate the impact of internationalization on performance in the hotel industry. Building on the theory of organizational learning the authors test several hypotheses regarding the shape of the inte......Few industries are as inherently international as the hotel industry. This article sets out to investigate the impact of internationalization on performance in the hotel industry. Building on the theory of organizational learning the authors test several hypotheses regarding the shape...... of the internationalization–performance relationship as well as the impact of four moderating variables. In line with the research aim and the underlying dynamism of organizational learning theory, these hypotheses are tested using a dynamic Bayesian model. The results indicate that internationalization has a U-shaped impact...

  13. Hotel room suicide.

    Science.gov (United States)

    Zarkowski, Paul; Avery, David

    2006-10-01

    The objective of our research was to quantify the increased risk of suicide associated with registering in local hotels/motels. Medical examiner case files of suicide in King County, Washington, were reviewed for years 2002-2004. The incidence of suicide in local residents registering in local hotels/motels was 223/100,000 which is significantly greater than the incidence of suicide in the general population of King County (11.7/100,000 p Hotel/motel guests from outside Washington had a significantly reduced incidence of suicide (3.9/100,000 p = 0.002). The study results suggest that there is an increased risk of suicide in local residents who register in local hotel rooms.

  14. Grand Hotel prijutil hudozhnikov

    Index Scriptorium Estoniae

    2004-01-01

    Raadioajakirjanik Lea Veelmaa lindistas "Kunstikanali" 2004. a. esimese saate Grand Hotel Viljandis. Saatekülaliseks oli maalikunstnik Andres Tolts. Toltsi kaheksa akrüülmaali on eksponeeritud hotelli fuajees ja restoranis

  15. Hotel di Kawasan Kenjeran

    OpenAIRE

    Soetjipto, Michael Reinhart

    2014-01-01

    Hotel yang terletak di kawasan Kenjeran ini bertujuan untuk memfasilitasi para wisatawan domestik atau ataupun Internasional. Selain itu seiring dengan pengembangan kenpark yang mulai merencanakan pengembangan fasilitas hiburan serta apartemen yang dapat mendukung dari adanya hotel tersebut sebagai bangunan yang dapat melengkapi komplek tersebut. Fasilitas yang ada saat ini dan cukup ramai dikunjungi masyarakat adalah sebuah tempat ibadah orang tionghoa, banyak masyarakat yang datang untuk be...

  16. Crime wave in hotels.

    Science.gov (United States)

    1998-04-03

    A National Development and Research Institutes study of New York's residential hotels, housing 400 AIDS patients, found rampant criminal activity. The 113-page report, commissioned by Mayor Guiliani, found prostitution, loan sharking, extortion, and theft to be commonplace, some of it perpetrated by hotel managers and employees. The unsafe conditions force some residents to miss medical treatments or drug rehabilitation because they are afraid to leave their rooms.

  17. Klasifikasi Atribut Hotel Penentu Kepuasan Di Midtown Hotel Surabaya

    OpenAIRE

    Prajogo, Liliany; Kusnin, Ronny; Kristanti, Monika

    2017-01-01

    Penelitian ini dilakukan untuk mengetahui klasifikasi atribut kepuasan di Midtown Hotel Surabaya, yaitu hotel chain domestik yang berkembang di Indonesia. Data penelitian diambil dari komentar TripAdvisor sebanyak 132 komentar. Dengan melakukan teknik content analysis, penulis mengelompokan komentar menjadi 16 atribut hotel penentu kepuasan yang dapat dikategorikan menjadi enam kategori, yaitu location, physical hotel setting, value, food, service, dan room. Teknik analisa kuantitatif yang di...

  18. Ottawa offers funds for particle accelerator

    International Nuclear Information System (INIS)

    1991-01-01

    The federal government has offered to contribute at least $236 million toward the controversial KAON particle accelerator facility in Vancouver. Justice Minister Kim Campbell says that no deal on the project has been signed, but negotiations with British Columbia are going well. She said Ottawa is prepared to contribute a third of the operating costs. The facility is intended to investigate the basic structure of matter by smashing atoms into their tiniest components known as quarks. It's estimated that operating costs will be in the range of $90 million a year. Campbell said the United States is willing to contribute $100 million toward the project, but did not know what this would be for. Debate about the KAON facility within the scientific community has been raging for years. Many scientists fear KAON would draw money away from other areas of research, which already face chronic financial problems. Campbell insisted that KAON would not distort overall research priorities, but made no firm commitments about increases for other areas of science. She said money for KAON, assuming the project does get final approval, will not be delivered before the 1994 fiscal year and won't affect efforts to reduce the federal deficit

  19. Ottawa exprime son soutien lors des projections du documentaire ...

    International Development Research Centre (IDRC) Digital Library (Canada)

    22 mars 2017 ... Les récentes projections à Ottawa du film primé Little Gandhi: The lost truth of the Syrian uprising ont été chaleureusement accueillies tant par les parlementaires que par le public.

  20. Quantum Hilbert Hotel.

    Science.gov (United States)

    Potoček, Václav; Miatto, Filippo M; Mirhosseini, Mohammad; Magaña-Loaiza, Omar S; Liapis, Andreas C; Oi, Daniel K L; Boyd, Robert W; Jeffers, John

    2015-10-16

    In 1924 David Hilbert conceived a paradoxical tale involving a hotel with an infinite number of rooms to illustrate some aspects of the mathematical notion of "infinity." In continuous-variable quantum mechanics we routinely make use of infinite state spaces: here we show that such a theoretical apparatus can accommodate an analog of Hilbert's hotel paradox. We devise a protocol that, mimicking what happens to the guests of the hotel, maps the amplitudes of an infinite eigenbasis to twice their original quantum number in a coherent and deterministic manner, producing infinitely many unoccupied levels in the process. We demonstrate the feasibility of the protocol by experimentally realizing it on the orbital angular momentum of a paraxial field. This new non-Gaussian operation may be exploited, for example, for enhancing the sensitivity of NOON states, for increasing the capacity of a channel, or for multiplexing multiple channels into a single one.

  1. Renovation of the hotel complex

    OpenAIRE

    DRHA, Aleš

    2012-01-01

    The theme of this work is reconstruction the hotel complex. The theoretical part informs readers about tourism, marketing and how to build a business plan. Analytical part shows the issue of tourism in the region and technical condition of the hotel. In the synthetic part is suggested business plan to hotel reconstruction, marketing mix for tourism and financial plan, that shows operating costs and revenues. The investment could be paid off by the 13th year since the start of the hotel service.

  2. Innovative technologies in business hotels

    Directory of Open Access Journals (Sweden)

    Анастасия Игоревна Сидоренко

    2015-10-01

    Full Text Available The article analyzes the state and prospects of development of the hotel industry sector in Ukraine, aimed at a business audience that is constantly increasing; the need for the development and implementation of innovative technologies in a business hotel, because in the long term they will provide improving the service levels, the occupancy rate of the hotel rooms and competitiveness. An expediency of introducing innovative wireless LED lighting system in the rooms of business hotels is proved

  3. [Deaths in hotels].

    Science.gov (United States)

    Risse, Manfred; Weilbächer, Nadine; Birngruber, Christoph; Verhoff, Marcel A

    2010-01-01

    There are no verified statistics about deaths occurring in hotels, and only a few cases have been described in the literature. A recent case induced us to conduct a systematic search for deaths in hotels in the autopsy reports of the Institute of Legal Medicine in Giessen for the period from 1968 to 2009. This search yielded 22 evaluable cases in which persons had been found dead or had died in hotels. Data evaluated in the study were sex and age of the deceased, reason for the stay in the hotel and cause of death. Among the deaths, 18 were males and 4 females and the average age was 41 and 40 years respectively. 6 of the male guests had died from a natural and 10 from a non-natural cause. In the remaining two cases, the cause of death could not be determined, but as there was no evidence that another party had been involved, the cases were not further investigated. Of the 4 female guests, 3 had died of a natural cause; in one case, the cause of death remained unclear even after morphological and toxicological investigations. Surprisingly, a third of the men were found to be temporarily living in hotels due to social circumstances. This was not true for any of the women. Our retrospective analysis is based on a comparatively small number of deaths in what were mostly hotels in small to medium-sized towns. Interestingly, the gender ratio of 18:4 for deceased men and women was significantly higher than the usual gender ratio of 2:1 found for forensic autopsies. To be able to draw further conclusions, a greater number of cases would have to be analysed, for example by recruiting additional case files from other institutes of legal medicine. This would also open up the option of investigating possible regional variations.

  4. Reappraisal of the seismotectonics of southern Ontario

    International Nuclear Information System (INIS)

    Mohajer, A.A.

    1987-11-01

    The fundamental objectives of this study were to review and improve the seismological data base as an aid in more realistic evaluation of seismic hazard in southern Ontario. For this purpose, the following procedures have been undertaken: In the first stage, the types of errors in earthquake location files are identified, sources of uncertainties are discussed and a sensitivity analysis of the errors to different parameters is presented. In the second stage, a group location technique, Joint Hypocenter Determination (JHD), has been utilized to improve the locations of a group of 67 well-recorded events, mostly from the more active region near the Ottawa River and in western Quebec. The third stage, to relocate smaller and less reliably detected events in southern Ontario, utilized a nw algorithm, 'HYPOCENTER', which proved very efficient and flexible in the test runs for handling local explosion and natural events. A preliminary interpretation of the seismicity patterns in the study regions shows that earthquakes of magnitude 3 and larger tend to align along preferred seismic trends which may, in turn, be controlled by weakness planes in the Earth's crust. These inferred trends coincide with dominant northwesterly and northeasterly striking structural directions. For earthquakes smaller than magnitude 4 prior to 1970 and for microearthquakes (M<3) which occurred near the Lake Ontario shoreline, the detection coverage was not sufficient to conclusively discuss accurate locations and causative mechanisms

  5. Hotel Security Management : Case: Original Sokos Hotel Vaakuna Vaasa

    OpenAIRE

    Koskela, Jere

    2016-01-01

    This thesis studied hotel security management and examined one case hotel more closely on matters of security management. The case hotel in this research was Original Sokos Hotel Vaakuna Vaasa. The aim of the thesis was to find out how security aspects are managed and how they could be developed in the case hotel. This research was conducted to help the case hotel’s security supervisor to develop and improve security. The thesis consists of a theoretical framework and an empirical study. The ...

  6. El único hotel asociado con summit hotels & resorts en Colombia - Hotel Bogotá Plaza

    Directory of Open Access Journals (Sweden)

    Diana Carolina Rojas

    2008-11-01

    Full Text Available Es importante conocer acerca de la historia del Hotel Bogotá Plaza. Este es el primer hotel del norte de Bogotá. La misión del hotel es permanecer en el corazón de los huéspedes y visitantes, al satisfacer sus deseos con amor, calidez, amabilidad, seguridad y servicio de excelente calidad. Desde 1996 el Bogotá Plaza Hotel ha pertenecido a Summit Hotels & Resorts. Esta es una firma que proporciona al hotel un sistema de reservas por Internet, esta alianza ha generado que el hotel sea reconocido en muchos países del mundo. Summit además se ha establecido como una organización líder en ventas, mercadeo y reservas hoteleras del mundo. Es importante asociarse con compañías destacadas así como lo hizo el Hotel Bogotá Plaza.

  7. Hotel Online Marketing: The Bugibba Hotel, Radisson Blu Resort Malta, St. Julian's, Preluna Hotel & SPA

    OpenAIRE

    Dinh Quynh, Mai

    2013-01-01

    The thesis covers the study of online marketing theory, a very popular trend of marketing nowadays, especially Search Engine Optimization (SEO) and Google Adwords Campaign in the analyses of the online marketing practices of three hotels from different areas and standards in Malta, namely The Bugibba Hotel, Preluna Hotel & SPA and Radisson Blu Resort Malta, St. Julian’s. From the analyses, the thesis aims at suggesting Preluna Hotel & SPA optimal online marketing practices and answering t...

  8. Fairmont Hotels and Resorts : hospitality, tradition, environmental stewardship and energy savings go hand in hand

    Energy Technology Data Exchange (ETDEWEB)

    Pinault, K. [Fairmont Hotels and Resorts, Toronto, ON (Canada). Design and Construction

    2003-06-01

    Headquartered in Toronto, Ontario, Fairmont Hotels and Resorts Inc. operates 81 world-class luxury hotels and resorts in Canada, United States, Mexico, Bermuda, Barbados and the United Arab Emirates. In 1990, Fairmont Hotels launched a green program for all its Canadian hotels as part of its commitment to become a world leader in establishing environmental practices for the hotel industry. Fairmont's policies for energy efficiency, water conservation, purchasing and waste minimization have won international awards. The energy efficiency measures benefit both the company and society through savings in operating costs and reducing carbon dioxide emissions, thereby helping Canada meets its international obligation to reduce greenhouse gas emissions that contribute to climate change. Electricity makes up the greatest part of the hotel chain's huge energy bills, costing more than $29 million annually. The remainder of the energy bill consists of natural gas, propane, water, steam and kitchen fuel costs. Many of Fairmont's hotels are historic properties whose physical layout present greater challenges than retrofitting new construction. The retrofits so far have included improvements in lighting fixtures, laundry facilities, HVAC systems, parking garages and boiler rooms. Since 1998, energy retrofits at Fairmont hotels across Canada have resulted in substantial energy savings. 2 tabs., 4 figs.

  9. Plano del Hotel Reforma.

    OpenAIRE

    Guillermo Zamora

    2015-01-01

    Hotel Reforma- México Suite Presidentielle (8e. et 9e. étage) A. Living-room B. Salle á manger C. Office D. Domestique Plantas suite presidencial Corte en el eje Planta Alta en 7° piso tipo Planta Baja en 6° piso tipo

  10. Et dansk hotell

    DEFF Research Database (Denmark)

    Baca, Susan; Busck, Ole Gunni

    Rapporten præsenterer resultatet af en undersøgelse af, hvorledes et hotel i Nordjylland fungerer som arbejdsplads for indvandrere af overvejende ikke-vestlig oprindelse. Der fokuseres på i hvilket omfang og gennem hvilke mekanismer arbejdsmiljjøet i bred forstand, herunder forhold i ledelsen...

  11. Grote Hotels in Amsterdam

    NARCIS (Netherlands)

    Vermeer, G.

    2014-01-01

    De reiziger die Amsterdam binnenkomt via het Centraal Station ziet rechts van het Damrak meteen een beknopte geschiedenis van de hotelbouw in Amsterdam. Op de hoek, om twee kleinere huisjes heen, staat het oudste deel van het Victoriahotel (nu Victoria Plaza Hotel), dat in 1890 zijn deuren opende.

  12. Ontario Hydro's nuclear program

    International Nuclear Information System (INIS)

    McCredie, J.

    1984-01-01

    This report briefly describes Ontario Hydro's nuclear program, examining the design and construction status, and the future from Ontario Hydro's perspective. Ontario Hydro relies heavily on nuclear power. Nuclear fuel was responsible for approximately 34% of Ontario Hydro's energy production in 1983. The nuclear proportion was supplied by twelve operating units located: NPD, Douglas Point, Pickering A and B. It is expected that by approximately 1992, 65% of the total energy needs will be generated through nuclear power

  13. TRENDS IN CROATIAN HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Jasmina GRZINIC

    2008-01-01

    Full Text Available Tourism and hotel business is becoming one of the leading industries of theworld. Therefore, an increased attention needs to be paid to the study oftrends in tourism because they determine the trends in hotel industry. Thepurpose of the paper is to point out the importance of hotel industry as one ofthe most important elements of development in tourist economies. The paperaims at introducing the newest trends in modern hotel industry and offering areview of the recent trends of demand and the directions of hotel industrydevelopment. The importance of hotel industry on both micro and macro, i.e.global level is increasing. Besides a series of theoretical representations andconclusions, this paper brings some concrete data and examples frompractice in hotel management.

  14. Aarauerhof Hotel – Suiza

    Directory of Open Access Journals (Sweden)

    Dahinden, J.

    1975-05-01

    Full Text Available The hotel consists of basement, ground floor, first floor and other blocks of different heights, in which there is a total of 80 beds. So as to take advantage of the proximity to the railway station, in front of which the hotel is situated, the gastronomy section has been planned on the ground floor. On the first floor are the living rooms and conference rooms and the main one contains the fashion shops that extend over three floors. The first basement has a discotec; and in the second are situated the storage rooms and the installations of the building. The hotel is further completed by two storeys of subterranean parking space, situated below the square in front of the railway station.Está compuesto por sótanos, planta baja, planta primera y cuerpos elevados de distintas alturas, en los que se distribuyen un total de 80 camas. Para aprovechar la proximidad de la estación de ferrocarril, en cuya plaza se halla este hotel, se ha colocado la sección de gastronomía en la planta baja. En el primer nivel se encuentran las salas de estar y de reunión, y el principal aloja las tiendas de modas, que ocupan tres alturas. El primer sótano contiene una discoteca; y en el segundo se distribuyen los almacenes e instalaciones del edificio. El hotel se completa con dos plantas de aparcamiento subterráneo situadas bajo la plaza de la estación.

  15. Shangri-La Hotel: Arsitektur Ikonik

    OpenAIRE

    Widhianto, Muhammad Adib

    2014-01-01

    Along with the economic growth of Medan, the hotel occupancy rate in the city field also increased. Occupancy rate of hotels in Medan in 2010 increased by 51.19% to 53.81% in 2011. At this time of international hotels have invested and set up a hotel in Indonesia. Hotel - The hotel stands with typical and individual identity of any hotel is a marker of identity as well as a differentiator from other hotels. Shangri-La Hotels and Resorts, based in Hong Kong now owns and manages ...

  16. A framework for successful hotel developments

    Directory of Open Access Journals (Sweden)

    Chris E Cloete

    2013-04-01

    Various critical success factors for hotel development are identified in this article, and incorporated into a hotel property development framework, establishing a practical ‘road map’ for successful hotel developments. The validity of the proposed hotel property development framework has been assessed by intensive direct interviews with hotel development professionals.

  17. Hotel Wisata Sumatera Utara

    OpenAIRE

    Rahmawityana, R.A. Dyah Ellne

    2016-01-01

    Aerotropolis is a development of the concept of Aerocity, which makes the airport as the city in which there are a number of business activities. Business activities included in the development of aerotropolis area is tourism. Tourism and trade has also become one of the attraction for tourism and the needs of mainstream travelers who travel journey. Hotel Wisata Sumatera Utara is expected to become a tourist puller that makes it easy for visitors to get information about the c...

  18. Edibility of sport fishes in the Ottawa River near Chalk River Laboratories

    Energy Technology Data Exchange (ETDEWEB)

    Lee, D.R.; Chaput, T.; Miller, A.; Wills, C.A., E-mail: leed@aecl.ca [Atomic Energy of Canada Limited, Chalk River, Ontario (Canada)

    2013-12-15

    To address the question of edibility of fish in the Ottawa River near Chalk River Laboratories (CRL), 123 game fish were collected for analysis from four locations: Mackey and Rolphton (45 km and 35 km upstream of Chalk River Laboratories (CRL), respectively), the Sandspit (Pointe au Bapteme) and Cotnam Island (1.6 km and 45 km downstream of CRL, respectively). Twenty-six to thirty-six game fish were collected at each location in 2007 and samples of flesh or bone were analyzed. Trap nets were used to collect only the fish required, allowing release of management-sensitive species. The focus was on walleye (Sander vitreus) because they are abundant and popular among anglers. A few northern pike (Esox lucius) and a smaller number of smallmouth bass (Micropterus dolomieui) were also collected at three of the four sites. Samples of the fish were analyzed for cesium-137 ({sup 137}Cs), strontium-90 ({sup 90}Sr), mercury (Hg), and selected organo-chlorine compounds. Concentrations of {sup 137}Cs in the flesh and {sup 90}Sr in the bones of sport fish were low and similar at all four locations and appear to reflect the global residuals from nuclear weapons testing (primarily in the 1960's) as opposed to releases from CRL. Possible explanations are: 1) Reductions in radionuclide releases from CRL in recent decades and 2) Relatively large foraging ranges of sport fish. Mercury concentrations were elevated in fishes in the Ottawa River and were significantly higher at the Sandspit and Rolphton than at Mackey and Cotnam Island (p<0.001). Mercury concentrations from the four sites are comparable to concentrations in other Ontario and Quebec lakes. It is advisable therefore, that consumers follow the fish consumption guidelines issued by provincial authorities when eating fish from the Ottawa River. Organo-chlorine compounds were not detected in walleye; however, they were detected in all eight of the pike collected at Cotnam Island. The highest organo

  19. Edibility of sport fishes in the Ottawa River near Chalk River Laboratories

    International Nuclear Information System (INIS)

    Lee, D.R.; Chaput, T.; Miller, A.; Wills, C.A.

    2013-01-01

    To address the question of edibility of fish in the Ottawa River near Chalk River Laboratories (CRL), 123 game fish were collected for analysis from four locations: Mackey and Rolphton (45 km and 35 km upstream of Chalk River Laboratories (CRL), respectively), the Sandspit (Pointe au Bapteme) and Cotnam Island (1.6 km and 45 km downstream of CRL, respectively). Twenty-six to thirty-six game fish were collected at each location in 2007 and samples of flesh or bone were analyzed. Trap nets were used to collect only the fish required, allowing release of management-sensitive species. The focus was on walleye (Sander vitreus) because they are abundant and popular among anglers. A few northern pike (Esox lucius) and a smaller number of smallmouth bass (Micropterus dolomieui) were also collected at three of the four sites. Samples of the fish were analyzed for cesium-137 ( 137 Cs), strontium-90 ( 90 Sr), mercury (Hg), and selected organo-chlorine compounds. Concentrations of 137 Cs in the flesh and 90 Sr in the bones of sport fish were low and similar at all four locations and appear to reflect the global residuals from nuclear weapons testing (primarily in the 1960's) as opposed to releases from CRL. Possible explanations are: 1) Reductions in radionuclide releases from CRL in recent decades and 2) Relatively large foraging ranges of sport fish. Mercury concentrations were elevated in fishes in the Ottawa River and were significantly higher at the Sandspit and Rolphton than at Mackey and Cotnam Island (p<0.001). Mercury concentrations from the four sites are comparable to concentrations in other Ontario and Quebec lakes. It is advisable therefore, that consumers follow the fish consumption guidelines issued by provincial authorities when eating fish from the Ottawa River. Organo-chlorine compounds were not detected in walleye; however, they were detected in all eight of the pike collected at Cotnam Island. The highest organo-chlorine concentrations were measured in two

  20. Urban archetypes project: community case study: City of Ottawa

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2009-07-01

    A comparative analysis of the energy consumption of typical households in four neighbourhoods in Ottawa is presented. Representative household annual energy inputs and services are summarized in Sankey-style graphics. Depending on consumption in common house and apartment types within the study areas in Ottawa, energy costs ranged from $1,325 to $5,267 per year for the combined use of oil or natural gas and electricity. Associated greenhouse gas (GHG) emissions ranged from 3.4 to 20.2 tonnes of carbon dioxide equivalent (CO2e) per year. Average annual household vehicle kilometres travelled ranged from 12 000 to 44 000 km.

  1. GREEN HOTEL SEBAGAI DAYA SAING SUATU DESTINASI

    OpenAIRE

    Sinangjoyo, Nikasius Jonet

    2015-01-01

    The goal of the research is describing the green hotel application program of the hotel industries in Yogyakarta, creation of competitiveness in tourism destination. Subject of the research is whole member of Indonesia Hotel & Restaurant Association, (PHRI) Yogyakarta, which classified as four and five star hotel, and have an environment document or green hotel certificate. This study is a descriptive qualitative research. The research shows that the green hotels standard application in Yogya...

  2. Lifestyle hotels: New paradigm of modern hotel industry

    Directory of Open Access Journals (Sweden)

    Kosar Ljiljana

    2014-01-01

    Full Text Available The practice of modern hotel industry introduced to professional community the term 'lifestyle' hotel. The paper deals with the essential meaning of this term. This raises the question of the difference between the lifestyle and boutique hotels which are in practice often identified. The paper aims to resolve the basic dilemma - whether lifestyle hotel can be treated as a special type of hotel, or all types of hotels under certain conditions can fit into a group called 'lifestyle'. Closer defining of the term 'lifestyle' is a starting point for further discussion. This paper makes an attempt to overcome the uncritical use of the term 'lifestyle' in tourism and hospitality practice. Providing a clearer definition is necessary to establish standards for the typology of lifestyle hotels. These standards are primarily based on the criteria of market segmentation. Among them, psychographic criteria occupy a special place. To make lifestyle hotel more than a promotional slogan, it is necessary to confirm its market position. This means identifying specific target groups differentiated according to the main features of the lifestyle.

  3. Ontario Hydro's DSP update

    International Nuclear Information System (INIS)

    Anon.

    1992-01-01

    Ontario Hydro's Demand/Supply Plan (DSP), the 25 year plan which was submitted in December 1989, is currently being reviewed by the Environmental Assessment Board (EAB). Since 1989 there have been several changes which have led Ontario Hydro to update the original Demand/Supply Plan. This information sheet gives a quick overview of what has changed and how Ontario Hydro is adapting to that change

  4. Ottawa shows support at screenings of documentary about Syrian ...

    International Development Research Centre (IDRC) Digital Library (Canada)

    2017-03-22

    Mar 22, 2017 ... Recent Ottawa screenings of the award-winning film Little Gandhi: The lost truth of the Syrian uprising, were warmly received by ... “It is a treasure that needs to be protected.” ... Innovation sows seeds of hope in dry areas.

  5. Ottawa öös on Eesti asju / Marje Aksli

    Index Scriptorium Estoniae

    Aksli, Marje

    2007-01-01

    Muljeid Kanadast Ottawas 22. korda toimuvalt Euroopa Liidu Filmifestivalilt (EUFF), kus Eesti film "Jan Uuspõld läheb Tartusse" tekitas sama suure arusaamatuse kui "Malev" eelmisel aastal. Kanadalane Jaume Collet-Serra hakkab tegema mängufilmi "Orphan", kus ka Eestit puudutav on kummalisel viisil kujutamist leidnud

  6. Hotell "St. Petersbourg" / Valdeko Vende

    Index Scriptorium Estoniae

    Vende Valdeko, 1920-2009

    2013-01-01

    Hotell Rataskaevu 7 hoones avati 1850. aastal. Kohe sai ta Tallinna teiseks esinduslikumaks võõrastemajaks. Hotelli ümberehitusest. Loetletud hotelli omanikud ja nimemuutused. Hotelli restoranist. Hotell oli Tallinna üks kallimaid. Tegemist on kõige pikemat aega pidevalt tegutsenud Tallinna hotelliga

  7. Ontario electricity industry restructuring

    International Nuclear Information System (INIS)

    1999-01-01

    The objective of Ontario's electricity industry restructuring was described as an effort to enhance Ontario's competitiveness. It is believed that restructuring can be accomplished without an increase in electricity rates. In a series of charts, the report provides the timeline of restructuring from the time of the Macdonald report in 1995 to the beginning of open competition in Ontario electricity markets. It oulines the principles underlying the financial restructuring and the financial results of restructuring, including the size of the stranded debt ($ 7.8 billion). It lists the changes that have occurred since October 1998, explains some key factors in valuing the successor companies and profiles the Ontario Electricity Financial Corporation. Restructuring of the industry is expected to have a neutral to positive impact on Ontario's fiscal position. The residual stranded debt of $7.8 billion will be retired through revenues generated by the electricity sector, without recourse to the Provincial Treasury. 9 figs

  8. Market surveillance in Ontario

    International Nuclear Information System (INIS)

    Chandler, H.

    2002-01-01

    On May 1, 2002 both wholesale and retail electricity markets in Ontario were opened to competition. Wholesale electricity market sales of 150 TWh were valued at over $11 billion with 27,500 MW in service installed capacity and 4,000 to 6,000 MW import/export capability with strong interconnections to the Quebec, the Midwest and the Northeast. The key players in Ontario's electricity market are the Ontario Energy Board (OEB), the Independent Electricity Market Operator (IMO), Ontario Power Generation, and Hydro One. The OEB regulatory framework includes licensing and front line, daily monitoring of whole sale market. Serious capacity problems in Ontario have manifested themselves in tight supply and demand situations and highly volatile prices. The paper included graphs of available reserves for 1996 to 2002, HOEP trends and frequency, HOEP comparison, and a sensitivity to demand forecast. 1 tab., 6 figs

  9. Ontario energy review

    International Nuclear Information System (INIS)

    1990-03-01

    This publication provides a review of the developments in Ontario in relation to the national and international energy scene. Ontario is the largest energy consumer in Canada and is highly dependent on external energy sources. Several developments have significantly altered the Ontario energy scene. Oil and gas markets have become deregulated and market forces increasingly determine prices. A free trade agreement with the United States makes Ontario even more affected by international markets. Oil and gas prices have fallen from the high levels of the 1980s, but energy efficiency and conservation continue to be extremely important because they affect economic performance and the environment. In the next few years the greatest challenges will be to continue improving energy efficiency, to reduce the impact of energy on the environment, and to ensure the availability of sufficient energy supplies for future needs. This review contains statistics on energy in Ontario and explains them for the non-specialist. (7 tabs., figs.)

  10. Domestic Hot Water Usage in Hotels; Tappvarmvattenanvaendning paa hotell

    Energy Technology Data Exchange (ETDEWEB)

    Petersson, Stefan; Werner, Sven [FVB Sverige AB, Vaesteraas (Sweden); Sandberg, Martin; Wahlstroem, Aasa [Swedish National Testing and Research Inst., Boraas (Sweden)

    2004-06-01

    Historically, design curves for domestic hot water, have been well sized and therefore also the components oversized. The Swedish district heating companies have noticed this and some companies replace large valves with customer-required valves, which give several advantages. There are several reasons why valves and heat exchangers can be customer-required and still the customers demand for hot water comfort can be fulfilled. The domestic hot water flow is composed, the taps are often short, large simultaneous taps are not very likely. Also, the dimensioning flows occur in the winter period, while the components are dimensioned for the summer case. The water pipes level off temporary temperature drops and the user seldom notices these because water with 55 deg C is not used in the tap. For residential buildings there are dimensioning recommendations on domestic hot water flow, but not for hotels. The purpose of this project has been to evaluate the domestic hot water use in relation to size and number of occupied beds. If the patterns of the chosen hotels coincide regarding to the sizes, dimensioning curves for domestic hot water use can be suggested. They can be used when hotels, or buildings with the same use pattern, are being built or restored. Measurements on 3 hotels with different sizes have been made. The hotels have 36, 52 and 158 rooms. The hotels are situated in the cities of Boraas and Kinna in Sweden. A short period of measurements from another hotel in the city of Gaevle (199 rooms) has also been included in this project. The measurements show that large hot water taps in hotels are rare and short. For the hotels, relative, cumulative relative frequencies and likely extreme values have been estimated. For residential buildings, The Swedish District Heating Association have recommendations for dimensioned domestic hot water flows. Formerly, these recommendations have been levelled so a cumulative relative frequency of 1 %, is reached, i.e. 99 % of all

  11. 27 CFR 31.82 - Hotels.

    Science.gov (United States)

    2010-04-01

    ... 27 Alcohol, Tobacco Products and Firearms 1 2010-04-01 2010-04-01 false Hotels. 31.82 Section 31... Same Premises § 31.82 Hotels. The proprietor of a hotel who conducts the sale of liquors throughout the hotel premises is only required to register under this part for one place. For example, different areas...

  12. Energy efficiency opportunities in Hotels

    Directory of Open Access Journals (Sweden)

    Dina Said

    2017-03-01

    Full Text Available According to the statistics in Egypt (2013, the number of hotels is 1193, about 407 of them have contracted power greater than 500 kW.Air conditioning, lighting, water heating and refrigeration represent the main activities demanding electrical energy in hotel business.The energy consumption per night spend changes a lot, depending on various factors; facilities provided, category of hotel, occupancy , geographical situation, weather conditions, nationality of clients, design and control of the installations.Energy benchmarking is an internal management tool designed to provide ongoing, reliable and verifiable tracking on the hotels performance. The most useful performance indicator (or Energy Efficiency Benchmarking of hotels are: Lighting Power Density (LPD in W (for lighting/m2, and energy intensity (kWh/m2/ y.There are multiple benefits for improving energy in hotel business; reduces the hotel's operating cost, reduces climate change risks and promotes green tourism.Energy efficiency opportunities are low-cost measures and cost- effective investments.   There are many energy saving opportunities for lighting in hotel's guest rooms as well as the more obvious savings in lobbies and exterior lighting areas. Behavior campaigns can yield substantial energy savings, both through the guests and housekeeper behavior. Encouraging housekeepers to use natural light during room cleaning is a simple first step to implement energy saving program.This paper presents the energy efficiency guidelines and energy benchmarking for hotels. Also a case study showing how the energy efficiency program implemented is presented. 

  13. Building Hotel Revenues through Tourism

    Directory of Open Access Journals (Sweden)

    John D. Murtha, CHA

    2013-01-01

    Full Text Available When evaluating ways to maximize revenues, hotel executives should consider supporting the efforts of local destination marketing organizations. Helping to build and sustain travel to a city or region can benefit individual hotels, by combining resources and energy on marketing tactics that would otherwise be too ambitious or costly for a single property to pursue on its own. The market in Boston and adjacent Cambridge, Massachusetts offers an interesting case study for understanding the interaction of hotels and destination marketing organizations. The author includes action steps for hoteliers who would like to become more involved in such efforts.

  14. Agency-Hired Hotel Housekeepers

    Science.gov (United States)

    Sanon, Marie-Anne V.

    2014-01-01

    Hotel housekeepers experience unique workplace hazards and characteristics that increase their risks for poor health outcomes. Today’s agency-hiring practices may further marginalize hotel housekeepers and negatively impact their health. Yet the impact of such hiring practices on the health of this vulnerable worker group remains unexplored. This article presents the debate regarding agency-hiring practices and how these practices may influence the health and well-being of hotel housekeepers. Implications for occupational health nurses are also discussed. PMID:24512722

  15. Empowerment: Hotel employees’ perspective

    Directory of Open Access Journals (Sweden)

    Kartinah Ayupp

    2010-12-01

    Full Text Available An empowered worker is a knowledgeable worker. Thus, the aims of this study were to examine how empowerment is perceived by the front-line hotel employees and secondly, to identify the factors affecting empowerment within the industry. Factors such as communication, coaching, participation, training and reward were examined for any significant relationship with empowerment, along with whether the employee’s socio-demographic characteristics affected their perceptions of empowerment. The findings indicated that except for gender, socio-demographic factors were not a strong influence on the diffusion of empowerment among employees. In order to ensure that the employees feel empowered, factors such as communication, coaching, participation, training and reward should be given due attention by the management.  Based on the findings, implications for companies are discussed and further research is suggested.

  16. San Pedro Hacienda Hotel

    Directory of Open Access Journals (Sweden)

    Neutra, Richard J.

    1960-05-01

    Full Text Available Una de las arterias principales de Los Angeles, la carretera de acceso desde Western Avenue, que relaciona la ciudad con su puerto, permite llegar fácilmente, a través de una pequeña desviación, a la entrada principal del hotel. El sencillo grupo de edificios que lo constituyen, se amolda a la pendiente del terreno, acusando el juego de volúmenes y de sol y sombra para aumentar el interés visual. Al fondo, la severidad del paisaje montañoso contrasta con la tranquilidad del mar, que en este caso, pese a ser el Océano Pacífico el gran mar occidental americano, aparece al E., por estar el edificio situado en la orilla oriental de la península de Falos Verdes.

  17. How Customers Choose Hotels

    Directory of Open Access Journals (Sweden)

    Hera Oktadiana

    2011-05-01

    Full Text Available In the advancement of hospitality industry, thus it is important for hotel sales and marketing to understand the customer behavior in order to create effective marketing. Factors that influence customer behavior as individuality consist of personal and interpersonal factors. Personal factors include the needs, wants, motivation, perception, learning, personality, lifestyle, and self-concept. Meanwhile, interpersonal factors come from culture and sub-culture, group references, customers through stages before deciding to purchase. Begin with the awareness about the needs, customers then find information about the product or service that could be used to solve the problems. After having the information, customers select the best product and service before deciding to purchase. After purchasing, the last stage is evaluation of product and service, whether it is satisfying or not.

  18. Constructing hotel brands: A multimodal analysis of luxury hotel homepages

    Directory of Open Access Journals (Sweden)

    Fei-Wen Cheng

    2016-04-01

    Full Text Available As e-marketing has become the dominant marketing mode in the hospitality industry, this study investigates how two luxury hotels represent and promote themselves through their major e-commerce platforms (i.e. hotel-owned websites. The verbal and visual texts of 51 website homepages owned by these two hotel chains are compiled and analyzed by drawing upon the corpus linguistic approach for verbal analysis and Kress and van Leeuwen’s (2006 visual grammar framework for image analysis. The findings indicate that despite some similarities in their web-mediated communication strategies, each hotel firm has discursive strategies that reveal diverging attitudes in their choices of various semiotic resources to construct their own brand identities. This study contributes to the academic literature on web-mediated tourism discourse by showing how a multimodal analysis can add insights to brand formulation.

  19. Kubija Hotell-Loodusspaa = Kubija Hotel-Nature Spa

    Index Scriptorium Estoniae

    2012-01-01

    Võrus Männiku tee 43A asuva Kubija Hotell-Loodusspaa sisekujundusest. Sisearhitektid Tiiu Truus ja Birgit Jaanus (Stuudio Truus). Arhitektid Indrek Tiigi ja Helle-Triin Hansumäe. Loetletud Stuudio Truus tehtud töid

  20. Global issues and challenges beyond Ottawa: the way forward.

    Science.gov (United States)

    Scriven, Angela; Speller, Viv

    2007-01-01

    This article links 10 regional field reports to the statement Shaping the future of health promotion: Priorities for action, which are both outcomes of the global IUHPE and CCHPR project, Renewing our Commitment to the Ottawa Charter: The Way Forward. The Shaping the future statement has emerged from the regional field reports and will act as the driving force behind the future articulation of health promotion policy at an international level. Connections are made between the key areas of the regional field reports, which include health promotion policy, health-promoting services, health promotion funding and availability of resources, community participation in health, research and information, and the recommendations made in the Shaping the future of health promotion: Priorities for action statement. The coverage includes putting healthy policies in to practice; strengthening structures and processes for health promotion; moving towards knowledge based practice; building a competent health promotion workforce and empowering communities. There are a number of significant issues arising across all the regional field reports that have been drawn on to make the recommendations in the statement. For example, the political environment has strongly influenced the evolution of health promotion. There is a clear message from the reports that political will is essential and that political advocacy needs to continue to ensure that policy goals represent the principles of Ottawa in an appropriate manner. Examples drawn from the reports demonstrate the many and varied challenges for health promotion in addressing 21st century global health determinants. There is also a clear indication that the principles established in Ottawa, and developed in subsequent WHO declarations and charters, have been embedded in the framework of health promotion practice. Shaping the future articulates the key message from the regional field reports, and therefore ensures that the lessons learnt

  1. ORGANIZATION OF BUSINESS IN HOTEL HOUSEKEEPING

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2015-01-01

    Full Text Available Hotel housekeeping department is represented in every organizational structure of the hotel, and its size and structure depends on the type and size of the hotel, basic offer and contents, category of the hotel, the level of usage and the duration of the hotel business. The primary role of hotel housekeeping is cleaning and maintenance of hotel units and rooms, and the selection of the head hotel housekeeper, who will successfully lead the housekeeping department is extremely important for a successful business, recognition and reputation of the hotel. In addition to higher or university education and language skills, the head housekeeper must have the management skills related to planning, organizing, leading and controlling, as well as general and professional knowledge of psychology of work and hygiene. The head hotel housekeeper, as a hotel manager, organizes, directs and controls the work of hotel housekeeping. It is responsible for the accuracy of the occupancy rate report, preparation of rooms and other hotel units, to achieve the highest level of quality of hotel services, training of employees, for the application of standards and for continuous application of business policy of the hotel

  2. The physical environment and its relevance to customer satisfaction in boutique hotels; Hotel Haven, Helsinki

    OpenAIRE

    Jysmä, Ekaterina

    2012-01-01

    Object of this research is physical environment of the boutique hotel named Haven. As there is lack of the researches concerning physical environment role in the boutique hotels, this paper could be useful both for the studied hotel as well as for the other boutique hotels managers and owners. Moreover, it could be useful for the potential customers of Hotel Haven. Main topic of this research is the importance and relevance of the physical environment in Hotel Haven, mostly its impact o...

  3. Hotel business in Porto Alegre

    Directory of Open Access Journals (Sweden)

    Carla Schlieper Castilho

    2007-11-01

    Full Text Available This article intends to discuss the beginnings and evolution of hotel business in Porto Alegre City, relating the upsurge of these facilities with its historic context and locating them in time and space. This study identifies, classifies and discusses several types of lodging facilities settled between 1732 and 1940 and describes the particular characteristics of each one. This article also discusses the importance of selected hotels that became markers of the social and political history of the city.

  4. Bathymetry of Lake Ontario

    Data.gov (United States)

    National Oceanic and Atmospheric Administration, Department of Commerce — Bathymetry of Lake Ontario has been compiled as a component of a NOAA project to rescue Great Lakes lake floor geological and geophysical data and make it more...

  5. Hotel Don Pepe. Marbella

    Directory of Open Access Journals (Sweden)

    Población, Eleuterio

    1965-07-01

    Full Text Available This splendid building, located at «Las Merinas», is a new source of interest in the beautiful Costa del Sol. It has been made with the most modern materials and techniques. It has an outstanding view over the sea and it has seven standardized floor levels occupied by single rooms, whilst other parts of the building are taken up with small apartments. The recreation zone includes a bar, swimming pools for children and adults, and a cabaret. The ground floor has a main entrance hall, reception offices, shopping corridor, great hall, tea room, and bar. The second floor has a breakfast room, connecting two banqueting halls, hairdresser's, sauna baths, gymnasium, administrative offices, and the manager's flat. The services zone comprises the kitchen, a dining room for various members of the senior staff, post office, laundry, and other standard facilities. The celler serves as a general store and also as wine storage. This hotel has a most impressive functional aspect, and sets a new standard of comfort and luxury for the benefit of tourists who visit this fashionable and picturesque part of the Mediterranean coast.Este espléndido edificio, situado en la finca «Las Merinas», es un atractivo más de la bellísima Costa del Sol malagueña. Se ha instalado de acuerdo con los más modernos materiales y técnicas, disfrutando de bellas vistas hacia el mar, y dispone de: un bloque con siete plantas-tipo de habitaciones, otro de apartamentos auxiliares de pequeña altura, y la zona de recreo, con bar, piscinas para niños, nadadores y saltos, y sala de fiestas. La planta baja aloja: el acceso principal, recepción, conserjería, galería comercial, gran hall, salón de té, bar, etc. La entreplanta comprende: el comedor de desayunos, en conexión con dos comedores para banquetes; peluquerías, sauna, gimnasio, administración y vivienda del director, aparte de la zona de servicios, con cocina, comedores varios de jefes, personal, correos, lavander

  6. Towards Universal Design Hotels in Denmark.

    Science.gov (United States)

    Grangaard, Sidse

    2016-01-01

    Based on the research project 'Accessible Hotel Rooms' that studies the balance between the experience of supply and demand regarding accessibility features in Danish hotel rooms, this paper demonstrates factors having an influence on Universal Design hotels in Denmark. The research project was financed by the Danish Transport and Construction Agency. Different notions in the hotel sector of the current supply and demand for Universal Design hotel rooms are identified, as well as future demand. Despite supplying accessible rooms, some hotels do not advertise their accessibility features on their website. There exists an attitude in the hotel sector that functions as a barrier for Universal Design: if there are enough guests, for example business travellers, then why market the hotel on Universal Design? The paper points out the coherence between the understanding of the users and the view of demand. Another important factor is Corporate Social Responsibility, which can be regarded as a strategy or platform towards Universal Design hotels.

  7. Destination Characteristics that Drive Hotel Performance

    DEFF Research Database (Denmark)

    Assaf, A. George; Josiassen, Alexander; Woo, Linda

    2017-01-01

    , government support, disposable income, and number of international arrivals within a tourism destination. Results indicate that the most important barriers to hotel performance are the competition among accommodation providers, tax rate and fuel price. We argue for the need for hotel providers to develop......The increased market saturation and competition in both domestic and international tourism destinations have renewed interest among hotel operators in identifying the key drivers of hotel performance. This paper presents a comprehensive analysis of the determinants of hotel performance...... strategies that take cognisance of the key drivers and barriers to enhancing hotel performance in an ever-changing global tourism sector....

  8. DRDC Ottawa Participation in the SILENE Accident Dosimetry Intercomparison Exercise. June 10-21, 2002

    National Research Council Canada - National Science Library

    Prud'homme-Lalonde, L

    2002-01-01

    .... The SILENE International Accident Dosimetry Intercomparison Exercise at Valduc, France in June 2002 coincided with DRDC Ottawa work designed to refine its proposed criticality dosimetry system...

  9. Cogeneration markets in Ontario

    International Nuclear Information System (INIS)

    Poredos, S.

    1993-01-01

    Cogeneration offers a key strategy which supports global competitiveness for Ontario businesses, encourages energy efficiency and environmental protection, and offers natural gas utilities and producers stable long-term incremental markets. By supporting cogeneration projects, electric utilities will benefit from increased flexibility. Natural gas is the fuel of choice for cogeneration, which can in most cases be easily integrated into existing operations. In Ontario, electric demand grew along with the gross domestic product until 1990, but has decreased with the recent economic recession. The provincial utility Ontario Hydro is resizing itself to stabilize total rate increases of 30% over the last three years and supporting reduction of its high debt load. Rate increases are supposed to be limited but this may be difficult to achieve without further cost-cutting measures. Cogeneration opportunities exist with many institutional and industrial customers who are trying to remain globally competitive by cutting operating costs. In general, cogeneration can save 20% or more of total annual energy costs. Due to excess capacity, Ontario Hydro is not willing to purchase electric power, thus only electric load displacement projects are valid at this time. This will reduce overall savings due to economies of scale. In southwestern Ontario, Union Gas Ltd. has been successful in developing 40 MW of electric displacement projects, providing a total load of 5 billion ft 3 of natural gas (50% of which is incremental). Over 3,000 MW of technical cogeneration potential is estimated to exist in the Union Gas franchise area

  10. Barons Hotels - uus hotellikett, uued hotellid

    Index Scriptorium Estoniae

    2007-01-01

    Eelmisel aastal moodustatud hotellikett Barons Hotels OÜ opereerib Tallinnas kolme hotelli, need on eksklusiivne butiikhotell Barons, moodne äri-, konverentsi- ja puhkereisijate hotell Euroopa ja mugav kahetärnihotell Braavo!

  11. From Smart Rooms to Smart Hotels

    OpenAIRE

    Petrevska, Biljana; Cingoski, Vlatko; Gelev, Saso

    2016-01-01

    This paper gives an overview of a potential path that new hotels have to satisfy to improve their status from a hotel with smart rooms towards a full-scale smart hotel facility. It presents a possible transitional way including innovative applications based on modern information technology for ambient settings in the domain of hotel industry that aims to improve the quality of offered services towards clients, starting from the present level of smart rooms. The main objective i...

  12. Penerapan Interior Branding pada Hotel Yello

    OpenAIRE

    Gunawan, Astri Indrawati

    2017-01-01

    The development of entertainment and tourism in Surabaya has lead to increasing of tourist arrival. This condition makes hotel businesses flourishing. The 3 star hotel is currently the best-selling hotel due to adequate facilities at current economic level. To cope with the competition, many 3 star hotels applied branding in the interior. Interior branding is formed not only from the visual beauty, but rather to the room's atmosphere that contains stories and unique messages to influence the ...

  13. Enterprise Architecture Data Pada Hotel ABC

    OpenAIRE

    Soesatyo, Stephanie; Wibowo, Adi; Handojo, Andreas

    2015-01-01

    Hotel ABC is a company engaged in hospitality management, i.e. room rental, rental of meeting rooms and coffee shop. Hotel ABC has a branch that has the same specifications of the hotel. In business process, Hotel ABC has information systems to support existing business processes. However, existing information systems have not been integrated as a whole. Based on the condition stated above, analysis and design of enterprise architecture information system is created for the company. The proce...

  14. Marketing strategy of The Emblem Hotel

    OpenAIRE

    Dolníková, Žofia

    2014-01-01

    Bachelor thesis analyzes the marketing strategy of The Emblem Hotel. The work combines two main parts - theoretical and practical, based on the chosen hotel. The first part defines the main terms and concepts associated with marketing and services in the hotel environment. Another section is devoted to presentation and analysis of individual marketing mix with its application to the hotel. The last section contains of an analysis of competition and SWOT analysis, on the basis of which in the ...

  15. Hotel Nikko Tianjin General Manager Interview

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Before the grand opening of Hotel Nikko Tianjin on April 11,Beijing Review conducted an interview with Mr.Hiroshi O’ishi,General Manager of the new hotel,in order to share the operational and management expertise of Nikko Hotels International with our readers.

  16. MARKETING IN HOTEL CORPORATION AND SPORT MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Miodrag Koprivica

    2009-11-01

    Full Text Available Sportsmen are customers of hotel services, therofore sports managers must have about their organization and work. In the hotel business there are at least three involved parties, and each one of them has one or more main goals. Main goal of the hotel owners is to make profit, hotel employees is to earn their salaries and the hotel guests main goal is to get the satisfac- tion through the services that hotel offers. Main assignment of the hotel management is to create business strategy which would lead to satisfaction of all three involved parties. Favoring one of the involved party’s needs that leads to other parties disadvanta- ge is not a formula of successful management. Mission and vision of the hotel business are determined by the hotel owners them- selves. The goal of the hotel management is to “translate” the general business philo- sophy into goals, plans and measures in order to achieve the before mentioned philo- sophy. Determining of the (really achievable vision, “dream of success” if you will, is the foundation of the total and successful business politics in the hotelier business. The goal of this work is to answer the questions of the usefulness of the hotels marketing mix, diverse commercial tools and the resource size which hotels use for mar- keting. All in the function of general alignment of the universal business politics and concrete plans and functions.

  17. In Hotels, Health and Spas Equals Wealth

    Directory of Open Access Journals (Sweden)

    Andrea Foster

    2015-02-01

    Full Text Available Business is back for hotels across the United States with occupancy levels surpassing long-run averages and hotels raising room rates more aggressively. The hotel industry has finally climbed out of the recovery period following the Great Recession as people are traveling more than ever before, and at higher prices.

  18. Aplicació Microsoft .Net : Hotel Spa

    OpenAIRE

    Marquès Palmer, Jordi

    2010-01-01

    Desenvolupament d'una aplicació amb Microsoft .NET, WCF, WPF, Linq2SQL, d'un Hotel Spa. Desarrollo de una aplicación con Microsoft .NET, WCF, WPF, Linq2SQL, de un Hotel Spa. Application development using Microsoft .NET, WCF, WPF, Linq2SQL, for a Spa Hotel.

  19. Applying the Ottawa Charter to inform health promotion programme design.

    Science.gov (United States)

    Fry, Denise; Zask, Avigdor

    2017-10-01

    There is evidence of a correlation between adoption of the Ottawa Charter's framework of five action areas and health promotion programme effectiveness, but the Charter's framework has not been as fully implemented as hoped, nor is generally used by formal programme design models. In response, we aimed to translate the Charter's framework into a method to inform programme design. Our resulting design process uses detailed definitions of the Charter's action areas and evidence of predicted effectiveness to prompt greater consideration and use of the Charter's framework. We piloted the process by applying it to the design of four programmes of the Healthy Children's Initiative in New South Wales, Australia; refined the criteria via consensus; and made consensus decisions on the extent to which programme designs reflected the Charter's framework. The design process has broad potential applicability to health promotion programmes; facilitating greater use of the Ottawa Charter framework, which evidence indicates can increase programme effectiveness. © The Author 2016. Published by Oxford University Press. All rights reserved. For Permissions, please email: journals.permissions@oup.com.

  20. Radiological survey results at 4400 Piehl Road, Ottawa Lake, Michigan

    International Nuclear Information System (INIS)

    Foley, R.D.; Johnson, C.A.

    1993-04-01

    At the request of the US Department of Energy (DOE), a team from Oak Ridge National Laboratory conducted a radiological survey at 4400 Piehl Road in Ottawa Lake, Michigan. The survey was performed in September, 1992. The purpose of the survey was to determine if materials containing uranium from work performed under government contract at the former Baker Brothers facility in Toledo, Ohio had been transported off-site to this neighboring area. The radiological survey included surface gamma scans indoors and outdoors, alpha and beta scans inside the house and attached garage, beta-gamma scans of the hard surfaces outside, and the collection of soil, water, and dust samples for radionuclide analyses. Results of the survey demonstrated that the majority of the measurements on the property were within DOE guidelines. However, the presence of isolated spots of uranium contamination were found in two areas where materials were allegedly transported to the property from the former Baker Brothers site. Uranium uptake by persons on the property by ingestion is fairly unlikely, but inhalation is a possibility. Based on these findings, it is recommended that the residential property at 4400 Piehl Road in Ottawa Lake, Michigan be considered for inclusion under FUSRAP

  1. Ontario Hydro decontamination experience

    Energy Technology Data Exchange (ETDEWEB)

    Lacy, C S; Patterson, R W; Upton, M S [Chemistry and Metallurgy Department, Central Production Services, Ontario Hydro, ON (Canada)

    1991-04-01

    Ontario Hydro currently operates 18 nuclear electric generating units of the CANDU design with a net capacity of 12,402 MW(e). An additional 1,762 MW(e) is under construction. The operation of these facilities has underlined the need to have decontamination capability both to reduce radiation fields, as well as to control and reduce contamination during component maintenance. This paper presents Ontario Hydro decontamination experience in two key areas - full heat transport decontamination to reduce system radiation fields, and component decontamination to reduce loose contamination particularly as practised in maintenance and decontamination centres. (author)

  2. Ontario Hydro decontamination experience

    International Nuclear Information System (INIS)

    Lacy, C.S.; Patterson, R.W.; Upton, M.S.

    1991-01-01

    Ontario Hydro currently operates 18 nuclear electric generating units of the CANDU design with a net capacity of 12,402 MW(e). An additional 1,762 MW(e) is under construction. The operation of these facilities has underlined the need to have decontamination capability both to reduce radiation fields, as well as to control and reduce contamination during component maintenance. This paper presents Ontario Hydro decontamination experience in two key areas - full heat transport decontamination to reduce system radiation fields, and component decontamination to reduce loose contamination particularly as practised in maintenance and decontamination centres. (author)

  3. Green Hotel Management and Green Star Practice: A Case Study of Best Western President Istanbul Hotel

    OpenAIRE

    ATAY, Lütfi; DİLEK, S. Emre; YILDIRIM, H. Mehmet

    2014-01-01

    Defined as environmentally-sensitive marketing, green marketing is applied as a green hotel by accommodation establishments, and as a result of this application, hotels are entitled to be awarded a green star certificate. While those international hotel establishments which have become a brand are carrying out important activities with respect to the green hotel practice, it might be stated that hotels in Turkey are at the beginning level concerning sensitivity to the environment. In the stud...

  4. Hotel chains of the global South: The internationalization of South African hotel brands

    OpenAIRE

    Rogerson, Jayne M.

    2016-01-01

    The global hotel industry is at the heart of the tourism production system and dominated by chain affiliated hotels. Understanding the international spread of hotel chains is a critical issue in contemporary tourism scholarship. Although the internationalization of hotel chains based in the global North is extensively researched, limited work exists on hotel chains based in the global South. This paper addresses the internationalization and destination choice in Africa of South African based ...

  5. Ontario Hydro statistical yearbook 1990

    International Nuclear Information System (INIS)

    1990-01-01

    Ontario Hydro was created in 1906 by a special statute of the Province of Ontario. It is a financially self-sustaining corporation without share capital. The yearbook is a compilation of financial data detailed by financial statements and sales and revenue figures for the year 1990. It is broken down by municipalities served in Ontario

  6. Ontario Hydro statistical yearbook 1990

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    1991-12-31

    Ontario Hydro was created in 1906 by a special statute of the Province of Ontario. It is a financially self-sustaining corporation without share capital. The yearbook is a compilation of financial data detailed by financial statements and sales and revenue figures for the year 1990. It is broken down by municipalities served in Ontario.

  7. Environmentally Friendly Luxury Hotel : case: Grand Palace Hotel, Riga, Latvia

    OpenAIRE

    Losanwe, Ieva

    2013-01-01

    Chemical pollution, loss of biodiversity, ecological and other to environmental issues addressing words are often heard in todays’ society. Sustainability and especially its environmental aspect are growing trend. Environmental sustainability is considerable issues as well in tourism industry. Hotels can decrease their negative impact on environment by following and implementing environmentally sustainable practices at their business. Any step towards sustainability benefits both the environm...

  8. Hotell Radisson SAS = Radisson SAS Hotel / Inga Raukas

    Index Scriptorium Estoniae

    Raukas, Inga, 1967-

    2001-01-01

    Projekteerija Arhitektuuribüroo Künnapu & Padrik. Arhitektid Vilen Künnapu, Ain Padrik, Eero Palm, Tarmo Maiste. Sisekujundajad Christian Lundwall, Jan Öberg. Konstruktsioonid: Teuvo Meriläinen, Jyrki Rautamäki. Projekt ja hotell valmis 2000. 12 ill.: korruste plaanid, sise- ja välisvaated

  9. Ontario's energy action plan

    International Nuclear Information System (INIS)

    2003-07-01

    In the fall of 2002, the government of Ontario announced an action plan designed to ensure stable electricity prices while additional electricity generating capacity is built. The action plan included a strategy for encouraging major private sector investments in wind, solar and other renewable energy sources. The strategies for new renewable energy projects include: property tax incentives, business income tax incentives, and sales tax rebates. Initiatives to increase supply include: Toronto's Portland 550 megawatt, natural gas-fired generating station, Niagara Falls' Beck Tunnel Project, and Windsor's 580 megawatt natural gas-fired generating station. The government is promoting energy conservation by reducing its electricity consumption by 10 per cent, and setting a target where 20 per cent of electricity consumed in the province must be from renewable energy sources. The use of interval meters by Ontario residents is being encouraged. A provincial sales tax rebate is being offered to customers buying select energy efficient appliances. In its commitment to environmental protection, the Ontario government is phasing out coal, offering rebates for solar energy systems, implementing measures to reduce acid rain, and investing $3.25 billion over ten years to renew and expand public transit. In Chatham, Ontario, a plant producing ethanol from corn was built, and others are planned for other parts of the province. Tax incentives are also offered for alternative fuel users. 1 ref., 1 tab

  10. Costly location in Hotelling duopoly

    NARCIS (Netherlands)

    Hinloopen, J.; Martin, S.

    We introduce a cost of location into Hotelling's (1929) spatial duopoly model. We derive the general conditions on the cost-of-location function under which a pure strategy price-location Nash equilibrium exists. With linear transportation cost and a suitably specified cost of location that rises

  11. Room-Maid in Hotel

    Science.gov (United States)

    Hotel and Catering Industry Training Board, Wembley (England).

    This syllabus is intended for the use of training personnel in drawing up training programs for room-maids in hotels. Its main objective is to produce fully trained maids, thereby maintaining and raising standards. The syllabus is divided into three sections: Introducing to Housekeeping, Basic Tasks Performed by the Majority of Housekeeping…

  12. Hotels Make Room for Fitness.

    Science.gov (United States)

    Koszuta, Laurie Einstein

    1986-01-01

    Hotels, in hopes of gaining a competitive edge, are offering workout rooms, exercise equipment, fitness trails, and jogging tracks, but no standards have been set for safety of the facilities or staff preparedness in exercise screening, equipment use, injury prevention, or first aid. (MT)

  13. Retailers test Ontario market

    International Nuclear Information System (INIS)

    Kishewitsch, S.

    2000-01-01

    In anticipation of the full opening of the Ontario electricity market in November 2000, some of the newly-licensed electricity retailers are reported to be ready to begin testing the market early, hoping that all the uncertainties that still exist about pricing will be worked out in time. Among those jumping in now is Direct Energy Marketing, a retailer which claims 800,000 households in Ontario as electricity supply customers, as well as a wholesale gas marketing business. Direct Energy began retail electrical marketing on April 3, 2000, starting cautiously with small commercial operations as the initial target. Greengrid Electric, another of the new marketers, planned to begin marketing in mid-April, offering 100 per cent renewable-sourced electricity. Provident Energy Management, one of the new marketers whose licence is still pending, hopes to begin direct marketing as soon as its licence is confirmed. Another marketer ready to go as soon its license is issued is the former Sault Ste. Marie Hydro, now reorganized as PUC Energies Inc. PUC has the advantage of having a firm contract with a NUG (non-utility generator), Great Lakes Power, signed while PUC was still a municipal electric utility. As far as the other potential marketers are concerned, caution overrides opportunity for the present. Principal concerns are uncertainty over the retail settlement code, the electronic business data transfer system, transmission and distribution tariffs, whether existing non-utility generator contracts will allow for supply to another party, and over how quickly Ontario Power Generation Inc's (successor to Ontario Hydro) market power will be ratcheted down. Many of the potential marketers feel that despite the Ontario government's desire to see more competition, the power mitigation agreement, as it now reads, leaves little room for the small retailer to compete

  14. Retailers test Ontario market

    Energy Technology Data Exchange (ETDEWEB)

    Kishewitsch, S.

    2000-04-01

    In anticipation of the full opening of the Ontario electricity market in November 2000, some of the newly-licensed electricity retailers are reported to be ready to begin testing the market early, hoping that all the uncertainties that still exist about pricing will be worked out in time. Among those jumping in now is Direct Energy Marketing, a retailer which claims 800,000 households in Ontario as electricity supply customers, as well as a wholesale gas marketing business. Direct Energy began retail electrical marketing on April 3, 2000, starting cautiously with small commercial operations as the initial target. Greengrid Electric, another of the new marketers, planned to begin marketing in mid-April, offering 100 per cent renewable-sourced electricity. Provident Energy Management, one of the new marketers whose licence is still pending, hopes to begin direct marketing as soon as its licence is confirmed. Another marketer ready to go as soon its license is issued is the former Sault Ste. Marie Hydro, now reorganized as PUC Energies Inc. PUC has the advantage of having a firm contract with a NUG (non-utility generator), Great Lakes Power, signed while PUC was still a municipal electric utility. As far as the other potential marketers are concerned, caution overrides opportunity for the present. Principal concerns are uncertainty over the retail settlement code, the electronic business data transfer system, transmission and distribution tariffs, whether existing non-utility generator contracts will allow for supply to another party, and over how quickly Ontario Power Generation Inc's (successor to Ontario Hydro) market power will be ratcheted down. Many of the potential marketers feel that despite the Ontario government's desire to see more competition, the power mitigation agreement, as it now reads, leaves little room for the small retailer to compete.

  15. Measurement of artificial radioactivity in the atmosphere at Ottawa, Canada

    Energy Technology Data Exchange (ETDEWEB)

    Terentiuk, F

    1958-01-01

    In recent years there has been considerable interest in the artificial radioactivity in the atmosphere originating from atomic and thermonuclear explosions. For the past year daily measurements of radioactivity have been made at Ottawa. The sampling times corresponded to air volumes of 425 cubic metric and 2000 cubic meters, respectively. Filters were kept for a period of 3 days before measurements were made in order to permit natural activity resulting from daughter products of radon and thoron to decay to a negligible value. Measurements of the gross beta activity from the filters were made directly with end-window Geiger tubes. Filters showing considerable initial radioactivity were measured at intervals of a few days in order to obtain the rate of decay of the activity. It was hoped that the data obtained would make it possible to fix the date of the explosion responsible for the filter activity but the fixing of dates was very uncertain.

  16. MARKET ANALYSIS OF HOTEL SERVICES IN UKRAINE

    Directory of Open Access Journals (Sweden)

    Iryna Antonova

    2015-11-01

    Full Text Available The subject of this research is the market of hotel services in Ukraine in recent years, since the market for the hotel services in Ukraine emerged in the first half of the 2000s. Initially, the focus of both local and foreign investors was on the development of the hotel market in Kyiv. Gradually, with the development of hotel business in Ukraine, investors’ interest began to shift in the direction of populated cities, primarily large business centers of the country (with a population of about 1 million people such as Kharkiv, Donetsk, Dnipropetrovsk, Lviv and in the direction of resort areas – Crimea, Carpathians, Odessa. According to the World Tourism Organization during the past 24 years the income from international tourism has increased by 9%. The number of international tourists every year is growing at a rate of 4%. Active development of hotel real estate segment was highly influenced by the European football championship held in 2011 due to the requirements of the cities-organizers which hosted matches (Kyiv, Kharkiv, Donetsk, Lviv to have certain number of hotel rooms of different categories. Purpose. The study is an analysis of the problems in the market of hotel services and prospects for their solution. Hospitality industry in Ukraine is one of the fastest growing sectors of the economy. It is pleasant to note that new hotels, rest houses and resorts are being opened while the existing hotels are being reconstructed to meet higher levels of services. Unsaturated market of hotel services of different levels creates a great opportunity for international hotel operators to enter Ukrainian market with confidence and expand its influence in the industry by the means of its internal policies. Therefore, this study is very relevant in the modern realms. The methodological base of research were works of domestic and foreign authors dedicated to the problems of the hotel industry development. Existing problems in the hospitality industry

  17. Fuzzy Expert System For The Selection Of Tourist Hotels

    Directory of Open Access Journals (Sweden)

    GOPAL SINGH

    2015-08-01

    Full Text Available In the present work a simple and very effective mathematical model is designed for tourist hotels of LEVEL 2. Location of hotels building structure of hotels quality of hotels feedback of hotels and advertisement of hotels are as input factors. Trapezoidal membership function and triangular membership function are used for fuzzification process and defuzzification is done by COG technique. The fuzzy logic has been utilized in several different approaches to modeling the selection of tourist hotels process. This model addressed the hotel of LEVEL2 and this model concludes that the hotel is LEVEL 2 with degree of precision 52.15 .

  18. Ontario's uranium mining industry

    International Nuclear Information System (INIS)

    Runnalls, O.J.C.

    1981-01-01

    This report traces the Ontario uranium mining industry from the first discovery of uranium north of Sault Ste. Marie through the uranium boom of the 1950's when Elliot Lake and Bancroft were developed, the cutbacks of the 1960s, the renewed enthusiasm in exploration and development of the 1970s to the current position when continued production for the domestic market is assured. Ontario, with developed mines and operational expertise, will be in a position to compete for export markets as they reopen. The low level of expenditures for uranium exploration and the lack of new discoveries are noted. The report also reviews and places in perspective the development of policies and regulations governing the industry and the jurisdictional relationships of the Federal and Provincial governments

  19. Hotel smoking policies and their implementation: a survey of California hotel managers.

    Science.gov (United States)

    Zakarian, Joy M; Quintana, Penelope J E; Winston, Carl H; Matt, Georg E

    2017-01-01

    Most states in the U.S. permit hotels to allow smoking in some guest rooms, and only five (Indiana, Michigan, North Dakota, Vermont, and Wisconsin) require that all hotel and motel rooms be 100% smoke-free (State and local 100% smokefree hotel and motel guest room laws enacted as of July 3, 2017). Little is known, however, about how hotels' smoking policies have been implemented. This study examined hotels' smoking policies and their implementation. A telephone survey of a random sample of 383 California hotel managers was conducted. Overall, 60.6% of hotels reported that smoking was prohibited in all guest rooms, and 4.7% reported that smoking was prohibited everywhere on their property. While California law permitted smoking in up to 65% of guest rooms, only 6.9% of rooms were reported as smoking-permitted. Over 90% of hotels had smoking rooms scattered among nonsmoking rooms, and about half of the smoking hotels reported that guests requesting either smoking or nonsmoking rooms were sometimes assigned to the other room type. When guests smoked in nonsmoking rooms fees could be substantial, but were often uncollected. Hotel smoking policies and their implementation fall short of protecting nonsmoking guests and workers from exposure to secondhand and thirdhand smoke. Complete indoor smoking bans for all hotels are needed to close existing loopholes. Nonsmokers who wish to protect themselves from exposure to tobacco smoke should avoid hotels that permit smoking and instead stay in completely smoke-free hotels.

  20. Some bitter-sweet reflections on the Ottawa Charter commemoration cake: a personal discourse from an Ottawa rocker.

    Science.gov (United States)

    Pettersson, Bosse

    2011-12-01

    The Ottawa Charter both gave health promotion a solid framework and health promoters an identity. Yet, health promotion has far from reached its potential in being internalized in public health politics. Advocacy for health is one of the core missions for health promotion and the 25-year celebration of the Ottawa Charter offers a free ride, instead of being a missed opportunity. WHO has not met the expectations in taking advantage of the momentum and outcomes from the long series of global health promotion conferences. The series represents a lifeline for health promotion. Concepts like healthy public policy, supportive environments, social determinants, health and human rights, whole of government, globalization and others have been elaborated and framed in a health promoting context. The downside is that the footprints have not been bold, in particular not internationally. An upside is the development of research and science, underscored by a rapid development of scientific journals, textbooks, academic institutions and posts. A question arising is whether practise and policy making are left behind, since implementation on a grand scale still is lacking? Further and future efforts must be devoted to explore the processes and art of policy making. There is a need for more narratives and more health promoters involving themselves in policy making and politics. Health promotion is as relevant for the twenty-first century as ever. The challenges and opportunities are evident; the increasing global burden of non-communicable diseases, ageing populations, harmful use of alcohol, social determinants and fair societies improved governance and more. Health promotion can add value and WHO can step up its engagement.

  1. MARKETING PLAN FOR HOTEL KAKSLAUTTANEN

    OpenAIRE

    Yu, Yueyuan

    2011-01-01

    The objective of this thesis was to make a marketing plan for Hotel Kakslauttanen to increase its sales and profit, to improve the satisfaction of customers and to promote popularity and reputation. The quantitative research method was considered to be the most appropriate for this research. In the theoretical part, the study was focused on internal and external marketing environment analysis, marketing strategies management, planning, marketing mix and segmentation. The empirical part in...

  2. Service quality in hotel industry

    OpenAIRE

    Mitreva, Elizabeta; Miteva, Natasa; Saneva, Dusica

    2017-01-01

    Quality assessment is one of the greatest challenges of hotel industry. Given its complex nature, numerous technics help in quality measurement, assessment and management. Following this it can be achieved full quality management and with that sustainable business development to the satisfaction of all stakeholders. In service industries quality is measured according to consumers’ expectation and perception. The aim of this paper is to, through literature review, to get the importance of qual...

  3. Hydro Ottawa Holding Inc. 2004 annual report : 3 ways to make 1 powerful connection

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2005-07-01

    An overview of the municipally owned Hydro Ottawa Holding Inc. was presented in this annual report. In 2004, the utility moved out of a deficit position for the first time in its 4 year history. Consolidated net earnings from continuing and discontinued operations increased to $19.7 million from $2.6 million. The increase was due mainly to decreases in operating, maintenance and administrative costs, as well as to the recovery of the cost of regulatory assets and the gain on the disposal of discontinued operations. As a result, the Corporation's deficit of $16.9 million became retained earnings of $2.8 million. Financial highlights were presented, as well as a comparison of distributors' charges with other utilities. It was noted that transparency and accountability were improved with more regular reporting to its shareholder, the City of Ottawa. In late 2004, City Council approved Hydro Ottawa Holding's 5 year consolidated financial plan which recommended that the City invest $37.8 million back into the Corporation and receive payment of the balance. The payback of the City's loan was financed through the Corporation's placement, in 2005, of $200 million in bonds. New programs included a trash-to-electricity contract, a bounty on energy-wasting fridges, and Telecom Ottawa's Data Backup and Recovery Service. Hydro Ottawa Holding Inc. is an amalgamation of 5 Ottawa-area utilities, and now provides leadership to 3 subsidiaries: Hydro Ottawa Ltd., Energy Ottawa Inc., and Telecom Ottawa Holding Inc.. Financial highlights of the 3 subsidiaries were also provided. tabs., figs.

  4. Hydro Ottawa Holding Inc. 2004 annual report : 3 ways to make 1 powerful connection

    International Nuclear Information System (INIS)

    2005-01-01

    An overview of the municipally owned Hydro Ottawa Holding Inc. was presented in this annual report. In 2004, the utility moved out of a deficit position for the first time in its 4 year history. Consolidated net earnings from continuing and discontinued operations increased to $19.7 million from $2.6 million. The increase was due mainly to decreases in operating, maintenance and administrative costs, as well as to the recovery of the cost of regulatory assets and the gain on the disposal of discontinued operations. As a result, the Corporation's deficit of $16.9 million became retained earnings of $2.8 million. Financial highlights were presented, as well as a comparison of distributors' charges with other utilities. It was noted that transparency and accountability were improved with more regular reporting to its shareholder, the City of Ottawa. In late 2004, City Council approved Hydro Ottawa Holding's 5 year consolidated financial plan which recommended that the City invest $37.8 million back into the Corporation and receive payment of the balance. The payback of the City's loan was financed through the Corporation's placement, in 2005, of $200 million in bonds. New programs included a trash-to-electricity contract, a bounty on energy-wasting fridges, and Telecom Ottawa's Data Backup and Recovery Service. Hydro Ottawa Holding Inc. is an amalgamation of 5 Ottawa-area utilities, and now provides leadership to 3 subsidiaries: Hydro Ottawa Ltd., Energy Ottawa Inc., and Telecom Ottawa Holding Inc.. Financial highlights of the 3 subsidiaries were also provided. tabs., figs

  5. Challenges of Hotel Branding. An Overview of the Romanian Seaside Hotel Industry

    Directory of Open Access Journals (Sweden)

    Andreea-Daniela Moraru

    2016-01-01

    The paper is aimed at presenting several facets of branding in the hotel industry, and at brieflyasserting the current state and challenges faced by the Romanian Seaside hotel industry related tobranding.

  6. Family involvement and hotel online reputation

    Directory of Open Access Journals (Sweden)

    J. Diéguez-Soto

    2017-07-01

    Full Text Available Online reputation is nowadays particularly significant in the context of hotel firms due to the high sensitivity and enormous influence of electronic word-of-mouth activities of customers. Since there is still no clear set of online reputation-generating factors, the aim of this paper is to contribute to this knowledge considering the role of family governance as an antecedent of hotel online reputation. Specifically, our purpose is to explain whether the heterogeneity among family firms regarding their family influence on the business exerts a significant effect on online reputation of hotel firms, investigating how family ownership and family management dimensions interact in terms of influencing online reputation. Our findings, based on a sample of 157 Spanish family hotels, indicate a positive influence of family ownership on a hotel's online reputation, augmented by a positive moderating effect of the family management represented by the presence of a family CEO managing the hotel.

  7. The Modern Marketing Communications of Hotel Enterprises

    Directory of Open Access Journals (Sweden)

    Vlashchenko Nataliia M.

    2017-06-01

    Full Text Available The article is aimed at studying the features of marketing communications in the hotel industry and developing scientific-practical recommendations to activate their use at the level of domestic hotel enterprises. A classification of the communications of hotel enterprises, with defining the place for marketing therein, has been compiled. A complex of marketing communications of hotel enterprises has been developed, taking account of the current marketing instrumentarium. Objectives for the staff of hotel enterprises in terms of activities in the social networks have been formulated. Recommendations to activate the development of Internet marketing in the sphere of hospitality have been developed. It has been concluded that the special feature of promoting services of a hotel enterprise is the development of personalized relationships with customers.

  8. Ontario Hydro annual report 1985

    International Nuclear Information System (INIS)

    1986-04-01

    Ontario Hydro is a corporation without share capital created by a special statute of the Province of Ontario in 1906. It now operates under the authority of the Power Corporation Act, R.S.O. 1980, Chapter 384, as amended, with broad powers to generate, supply and deliver electric power throughout the province. It is also authorized to produce and sell steam and hot water as primary products. The Corporation's prime objective is to supply the people of Ontario with electricity at the lowest feasible cost consistent with high safety and quality of service standards. Ontario Hydro's main activity is wholesaling electric power to municipal utilities in urban areas who, in turn, retail it to customers in their service areas. In 1985, approximately 3,166,000 customers were served by Ontario Hydro and the municipal utilities in the province. Ontario Hydro operates 81 hydraulic, fossil and nuclear generating stations and an extensive power grid across Ontario to meet the province's demands for electric energy. Interconnections with other systems place the Corporation in an extensive electrical grid that covers a large segment of the North American continent. Ontario Hydro is a financially self-sustaining corporation. The Province of Ontario guarantees bonds and notes issued to the public by the Corporation

  9. Service Quality in Hotel Industry - Customer Satisfaction

    OpenAIRE

    Fučíková, Martina

    2009-01-01

    The theoretical part of the master thesis focuses mainly on particular methods to help to identify customer satisfaction with regard to the specific processes in the hotel industry. The practical part determines the customer satisfaction in the hotel Jalta. A customer satisfaction survey based on a research of the web pages www.hrs.com, www.booking.com, www.tripadvisor and the evaluation of questionnaires provided by the hotel Jalta has been carried out. In addition a mystery shopping with an...

  10. AKSESIBILITAS HOTEL HORISON BEKASI DENGAN MAL METROPOLITAN

    Directory of Open Access Journals (Sweden)

    Nadia Nursintia

    2016-03-01

    Full Text Available Abstract - Development of accommodation services is growing very fast, the construction of hotels ranging from low to star property confirms that the business is very profitable and promising. Growing hotel development as the presence and development of tourism in a region. Concept of mix used and are now growing in demand by developers. In addition to shorten the land, its facilities are increasingly in demand, because the concept of developing the land into two business buildings comprising the hotel and mall, can provide ease of access for service users to carry out all the activities that support their activities. Accessibility is a very important thing to be considered for the service users to choose the hotel accommodation that will be flown them. Distance, transportation, facilities, road conditions, and ease of location had been the benchmark and consideration to get a suitable hotel for their activities.   Keyword : Accessibility, Hotel   Abstrak - Perkembangan jasa akomodasi saat ini berkembang sangat cepat, dibangunnya hotel mulai dari hotel rendah hingga bintang menegaskan bahwa bisnis properti ini sangat menguntungkan dan menjanjikan. Pembangunan hotel berkembang seiring hadirnya dan berkembangnya pariwisata di suatu daerah. Konsep mix used pun kini semakin berkembang dan diminati oleh para pengembang. Selain karena mempersingkat lahan, fasilitas nya pun semakin diminati, karena konsep mengembangkan satu lahan menjadi dua bangunan usaha yang terdiri dari hotel dan mal, dapat memberikan kemudahan akses untuk para pengguna jasa untuk melakukan segala aktifitas yang mendukung kegiatannya. Aksesbilitas merupakan hal yang sangat penting yang menjadi pertimbangan bagi para pengguna jasa akomodasi untuk memilih hotel yang akan mereka singgahi. Jarak, transportasi, fasilitas, kondisi jalan, dan kemudahan lokasi lah yang menjadi tolak ukur dan pertimbangan untuk mendapatkan hotel yang cocok bagi kegiatan mereka.   Kata Kunci

  11. ANTESEN CUSTOMER LOYALTY PADA BUDGET HOTEL

    OpenAIRE

    Latifa Rahma

    2016-01-01

    This research discusses the effects of Service Quality on Customer Satisfaction, Customer Loyalty, and Brand Image Budget hotel (Five Budget Hotel Managed by local chain hotel). The purpose of this study were 1) to analyze the effects of Service Quality on Customer Satisfaction, 2) to analyze the effects of Service Quality on Customer Loyalty, 3) to analyze the effect of Customer Satisfaction to Customer Loyalty, 4) to analyze the effects of Service Quality on the Brand Image, 5 ) to analyze ...

  12. C-corporation Hotels vs. Hotel-REITs: A Theoretical and Practical Comparison

    Directory of Open Access Journals (Sweden)

    Tarik Dogru

    2017-02-01

    Full Text Available What are the main differences between C-corporation hotels, such as Marriott, Hilton, and Choice, and Hotel-REITs like Diamond Rock, Felcor, and Host? What are the potential growth opportunities in these hotel structures? The author answers these questions by comparing the two corporate structures.

  13. Environmentally-friendly practices in hotels

    Directory of Open Access Journals (Sweden)

    Miriam Mbasera

    2016-06-01

    Research purpose: To determine the environmentally-friendly practices in hotels in Zimbabwe and South Africa and establish the contribution that hotels are making towards mitigation of the negative environmental effects. Motivation for the study: Currently, the world is facing environmental issues, which include global climate change, ozone depletion, pollution, high consumption of resources and increasing amounts of solid waste. Hotels, as part of the tourism industry, exert a significant impact on the environment. While the extent and range of the impact that hotels exert on the environment suggest an urgent need to address this problem, the question that arises is whether hoteliers appreciate the need for environmentally-friendly initiatives in their establishments. Research design, approach and method: A qualitative research was carried out in eight hotels that employ the strategy of the case study in the aforementioned countries. Main findings: Currently, no policies for green management exist, although some hotels do engage in some environmentally-friendly practices. Some hotel managers do not implement green management initiatives to mitigate the environmental problems emanating from their hotel operations. Practical and/or managerial implications: This indicates that a gap exists between managers’ awareness of appropriate environmentally-friendly practices for hotels, implying a need for training and increased awareness of green management. Contribution and/or value-add: The results could guide managers in the implementation of environmentally-friendly practices in an effort to mitigate environmental problems facing the present generation.

  14. MARKET ANALYSIS OF HOTEL SERVICES IN UKRAINE

    OpenAIRE

    Iryna Antonova

    2015-01-01

    The subject of this research is the market of hotel services in Ukraine in recent years, since the market for the hotel services in Ukraine emerged in the first half of the 2000s. Initially, the focus of both local and foreign investors was on the development of the hotel market in Kyiv. Gradually, with the development of hotel business in Ukraine, investors’ interest began to shift in the direction of populated cities, primarily large business centers of the country (with a population of abo...

  15. Corporate social responsibility in hotel industry

    Directory of Open Access Journals (Sweden)

    Maciej Abram

    2016-10-01

    Full Text Available The first objective of this article is to describe the fundamental aspects of the concept of Corporate Social Responsibility (CSR. The second goal is to present the activities, or the so-called good practices that hotels may take up and which are in tandem with the idea of CSR. The good practices will be described on the example of Polish hotel group and two hotels active on the Polish market, especially in Krakow. The article outlines possible benefits resulting from the implementation of CSR principles into the hotel strategy.

  16. Detailed gravity survey to help seismic microzonation: Mapping the thickness of unconsolidated deposits in Ottawa, Canada

    Science.gov (United States)

    Lamontagne, M.; Thomas, M.; Silliker, J.; Jobin, D.

    2011-11-01

    In this study, measurements of gravity were made to map and model the thickness of Quaternary deposits (sand and clay) overlying Ordovician limestones in a suburb of Ottawa (Orléans, Ontario). Because ground motion amplification is partly related to the thickness of unconsolidated deposits, this work helps refine the assessment of the earthquake damage potential of the area. It also helps the mapping of clay basins, which can locally exceed 100 m in thickness, where ground motion amplification can occur. Previous work, including well log data and seismic methods, have yielded a wealth of information on near-surface geology in Orléans, thereby providing the necessary constraints to test the applicability of gravity modeling in other locations where other methods cannot always be used. Some 104 gravity stations were occupied in an 8 × 12 km test area in the Orléans. Stations were accurately located with differential GPS that provided centimetric accuracy in elevation. Densities of the unconsolidated Quaternary deposits (Champlain Sea clay) determined on core samples and densities determined on limestone samples from outcrops were used to constrain models of the clay layer overlying the higher density bedrock formations (limestone). The gravity anomaly map delineates areas where clay basins attain > 100 m depth. Assuming a realistic density for the Champlain Sea clays (1.9-2.1 g/cm 3), the thickness over the higher density bedrock formations (Ordovician carbonate rocks) was modeled and compared with well logs and two seismic reflection profiles. The models match quite well with the information determined from well logs and seismic methods. It was found that gravity and the thickness of unconsolidated deposits are correlated but the uncertainties in both data sets preclude the definition of a direct correlation between the two. We propose that gravity measurements at a local scale be used as an inexpensive means of mapping the thickness of unconsolidated deposits

  17. The Relationship Between Hotel Brand Personality And Customer Loyalty

    OpenAIRE

    Yasin, Bahar; Jamontaite, Kamile; Ahmedova, Saida; Akin, Mahmut Selami

    2018-01-01

    The purpose of this article is to explore the relationship between brand personality and customer loyalty in the five-star business hotel and propose an effective way for developing a remarkable hotel brand and improving its customer loyalty. The reason for choosing a particular hotel is that it is a member of a famous international hotel chain with a well-known brand name. According to the literature, business hotels usually have stronger brand names comparing to leisure hotels. Literature r...

  18. Re-Design Interior Boutique Hotel Di Malang

    OpenAIRE

    Mariana Wibowo, Inez Natalia Suteja

    2016-01-01

    Malang is one of the places nostalgia tourists by Dutchman. Design boutique hotel take building's dutch colonial. Boutique hotel having the characteristics of unique, historic, and fancy. Uniqueness boutique hotel ditonjolkan in the atmosphere hotel that looks homey with support 3star class hotel facilities. The concept of the basis of design with apply a style of design colonial into the interior of boutique hotel good with the material the wall, the floor, ceiling, column and the elements d...

  19. Fuzzy Expert System For The Selection Of Tourist Hotels

    OpenAIRE

    GOPAL SINGH

    2015-01-01

    In the present work a simple and very effective mathematical model is designed for tourist hotels of LEVEL 2. Location of hotels building structure of hotels quality of hotels feedback of hotels and advertisement of hotels are as input factors. Trapezoidal membership function and triangular membership function are used for fuzzification process and defuzzification is done by COG technique. The fuzzy logic has been utilized in several different approaches to modeling the selection of tourist h...

  20. Deep waters : the Ottawa River and Canada's nuclear adventure

    International Nuclear Information System (INIS)

    Krenz, F.H.K.

    2004-01-01

    Deep Waters is an intimate account of the principal events and personalities involved in the successful development of the Canadian nuclear power system (CANDU), an achievement that is arguably one of Canada's greatest scientific and technical successes of the twentieth century. The author tells the stories of the people involved and the problems they faced and overcame and also relates the history of the development of the town of Deep River, built exclusively for the scientists and employees of the Chalk River Project and describes the impact of the Project on the traditional communities of the Ottawa Valley. Public understanding of nuclear power has remained confused, yet decisions about whether and how to use it are of vital importance to Canadians today - and will increase in importance as we seek to maintain our standard of living without doing irreparable damage to the environment around us. Deep Waters examines the issues involved in the use of nuclear power without over-emphasizing its positive aspects or avoiding its negative aspects.

  1. Measurement of the Radon equilibrium factor in Ottawa dwellings

    International Nuclear Information System (INIS)

    Rahman, Naureen M.; Tracy, Bliss L.; Chen, Jing; Moir, Deborah

    2008-01-01

    The degree of radioactive equilibrium between radon and its short-lived radioactive decay products can be expressed as the equilibrium factor 'F'. It is often assumed to be 0.40 for assessing risk. While this is usually a reasonable assumption, there are cases where the equilibrium factor can differ from 0.40 significantly due to various housing and environmental factors. Because the effective dose depends strongly on the F value, it is important for risk assessment to know the normal range of the F factor for settings specific to Canada. For this purpose, measurements were undertaken at several Ottawa homes with a wide range of radon concentrations. The experimental homes were detached houses with a composite structure of brick, concrete blocks and wood. The hourly variation of radon concentration and its decay products concentration were observed employing a portable ionisation chamber (permitting the continuous radon monitoring as well as the determination of selected parameters -- air temperature, pressure and humidity), Lucas type passive scintillation cell and a working level monitor. The calculated F value lay between 0.20 - 0.52. In addition, the diurnal variation of the F value was observed and the indoor environment was monitored. (author)

  2. Ontario demand response scenarios

    International Nuclear Information System (INIS)

    Rowlands, I.H.

    2005-09-01

    Strategies for demand management in Ontario were examined via 2 scenarios for a commercial/institutional building with a normal summertime peak load of 300 kW between 14:00 and 18:00 during a period of high electricity demand and high electricity prices. The first scenario involved the deployment of a 150 kW on-site generator fuelled by either diesel or natural gas. The second scenario involved curtailing load by 60 kW during the same periods. Costs and benefits of both scenarios were evaluated for 3 groups: consumers, system operators and society. Benefits included electricity cost savings, deferred transmission capacity development, lower system prices for electricity, as well as environmental changes, economic development, and a greater sense of corporate social responsibility. It was noted that while significant benefits were observed for all 3 groups, they were not substantial enough to encourage action, as the savings arising from deferred generation capacity development do not accrue to individual players. The largest potential benefit was identified as lower prices, spread across all users of electricity in Ontario. It was recommended that representative bodies cooperate so that the system-wide benefits can be reaped. It was noted that if 10 municipal utilities were able to have 250 commercial or institutional customers engaged in distributed response, then a total peak demand reduction of 375 MW could be achieved, representing more than 25 per cent of Ontario's target for energy conservation. It was concluded that demand response often involves the investment of capital and new on-site procedures, which may affect reactions to various incentives. 78 refs., 10 tabs., 5 figs

  3. Delegation lobbies Ottawa to simplify funding of large national research facilities

    CERN Multimedia

    Henderson, M

    2003-01-01

    "Two respected proponents of a strong national innovation system led a delegation to Ottawa last week for five days of meetings to push for dramatic change in how Ottawa funds Canada's national research facilities. The Saskatchewan delegation met with key ministers, secretaries of state, DMs and opposition parties to argue for a consolidation of funding sources so that they flow to national facilities through one institution" (1 page).

  4. Ontario Hydro CANDU operating experience

    International Nuclear Information System (INIS)

    Jackson, H.A.; Woodhead, L.W.; Fanjoy, G.R.

    1984-03-01

    The CANDU Pressurized Heavy Water (CANDU-PHW) type of nuclear-electric generating station has been developed jointly by Atomic Energy of Canada Limited and Ontario Hydro. This report highlights Ontario Hydro's operating experience using the CANDU-PHW system, with a focus on the operating performance and costs, reliability of system components and nuclear safety considerations for the workers and the public

  5. Ontario Hydro CANDU operating experience

    International Nuclear Information System (INIS)

    Bartholomew, R.W.; Woodhead, L.W.; Horton, E.P.; Nichols, M.J.; Daly, I.N.

    1987-01-01

    The CANDU Pressurized Heavy Water (CANDU-PHW) type of nuclear-electric generating station has been developed jointly by Atomic Energy of Canada Limited and Ontario Hydro. This report highlights Ontario Hydro's operating experience using the CANDU-PHW system, with a focus on worker and public safety, operating performance and costs, and reliability of system components

  6. Ontario Hydro annual report 1975

    International Nuclear Information System (INIS)

    A financial report and statistics on Ontario energy demand are presented. Efforts to secure a reliable supply of coal and uranium are described. Ontario Hydro's expansion is now controlled by capital availability and not power demand, and this has affected 11 construction projects, including heavy water plants and nuclear generating stations. (E.C.B.)

  7. Ontario regulatory update

    International Nuclear Information System (INIS)

    Thompson, P.

    1998-01-01

    This paper provides a summary of recent events which when combined add up to a gradual but unmistakable movement of the energy sector in Ontario towards a fully competitive market. Some of the events precipitating this movement towards competition include the passing of the Energy Competition Act of 1998 (Bill 35), electricity deregulation, regulatory reform of the natural gas sector, and changes to the consumer protection legislation. The role of the Ontario Energy Board was also updated to bring it in line with the demands of the competitive marketplace. Among the new roles that the Board will assume are to facilitate competition, to maintain fair and reasonable rates, and to facilitate rational expansion. Another objective is to provide opportunities for including energy efficiency in government policies. Implications of the changes in the OEB's mandate for market participants were also discussed, including (1) regulated gas sales and delivery mechanisms, (2) transactional services, (3) contract restructuring, (4) consumer protection, (5) supervision of competitive market participants, and (6) market surveillance

  8. Ontario electricity bill review

    International Nuclear Information System (INIS)

    O'Neill, G.

    2003-01-01

    Findings of an independent review of charges to electricity bills and recommendations to assist in the development of a standard, province-wide residential electricity bill for Ontario are discussed. The review was requested by the province's Minister of Energy in an effort to dispel growing confusion about the variations in customer billing practices used by the province's 90+ local distribution companies. Key recommendations and findings were as follows: (1)Consumer bill formats issued by local distribution companies should be more consumer-friendly, adhere to minimum design standards, adapt uniform terminology and common line charges; (2) charges on customer bills should be grouped into four standard line items, with full details available to customers: the four line items should be a basic service charge, a charge for delivering electricity to the customer, a charge for the electricity itself, and a separate charge for retiring the outstanding debt of the former Ontario Hydro; (3) bills should take advantage of opportunities for promoting province-wide energy conservation, such as encouraging the long-term use of interval meters, presenting historical consumption data on residential bills on a period-to-period basis, and education and communications initiatives. Details of the recommendations, including the calculation of the fixed and variable components of usage charges, an explanation of the concept of electricity system loss adjustments, a method for phasing in the recommendations, and the anticipated benefits to consumers are provided

  9. Towards Universal Design Hotels in Denmark

    DEFF Research Database (Denmark)

    Grangaard, Sidse

    2016-01-01

    on their website. There exists an attitude in the hotel sector that functions as a barrier for Universal Design: if there are enough guests, for example business travellers, then why market the hotel on Universal Design? The paper points out the coherence between the understanding of the users and the view...

  10. BUSINESS ETHICS STANDARDS AND HOTEL BUSINESS

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2014-04-01

    Full Text Available By implementing certain standards in business, especially the standards of business ethics, each entity in the hotel industry emphasize its specificity and recognition, while giving a guestconsumer security and a guarantee that they will get desired quality. In today's global world, business ethics has become an indispensable part of the hotel business practices and prerequisite for achieving business success. Business ethics receives strategic significance because it creates a system of governance based on ethical principles that enables the hotel to properly respond to the demands of all interest groups. Successful will be precisely those hotels that do not separate ethics from profitability, but those that successfully coordinate them in its business. Business ethics has a strong impact on hotel business, and a major role in its implementation has a hotel management. Every responsible hotel management should, in accordance with the business philosophy of hotel, devise various ethical practices and ethical codes of conduct prescribed by the employees who will be an important standard of a business object.

  11. Boutique Hotel Di Manado. Superimpose Architecture

    OpenAIRE

    Pulu, Astrid A; Makainas, Idradjaja; Erdiono, Deddy

    2017-01-01

    Penyediaan jasa akomodasi yang memadai menjadi salah satu sarana pendukung kelancaran pariwisata suatu daerah. Bagi kota Manado dengan objek pariwisata yang mampu mencuri perhatian wisatawan domestik maupun mancanegara, hal ini merupakan sesuatu yang sangat penting. Berbagai hotel beserta klasifikasinya pun sudah banyak bermunculan. Namun melihat perkembangan minat wisatawan terhadap properti yang unik dan terasa berbeda semakin meningkat, maka kehadiran boutique hotel sangat dibutuhkan mengi...

  12. Study on Online Hotel Reservation Systems

    OpenAIRE

    Alleweldt, Frank; Tonner, Klaus; McDonald, Marc

    2009-01-01

    This study, conducted by Civic Consulting, looks at both pre-contractual and contractual matters concerning online hotel reservation systems, examines relevant Community rules, identifies gaps and, where needed, discusses possible policy options. Key conclusions The study shows that the impact of Community law on online hotel

  13. Promotion of responsible drinking in hotels.

    Science.gov (United States)

    McLean, S; Wood, L J; Montgomery, I M; Davidson, J; Jones, M E

    1994-01-01

    This study reports on an intervention programme to promote responsible drinking in hotels. The licensees of eight hotels agreed to participate in a trial of measures designed to assist patrons to avoid drink-driving, and seven other hotels were used as controls. The interventions acceptable to licensees comprised commercial-quality promotional material with the theme "0.05 Know Your Limits", and a breath analysis machine and poster on its use. Patrons leaving the hotels on Thursday, Friday and Saturday nights were interviewed and breath-tested. Although the intervention material had been seen by one-third of patrons in the intervention hotels, there was no significant difference between them and control hotel patrons in either median BAC or the proportion who were going to drive with BAC over the legal limit. There was poor compliance by hotels with the intervention procedures, indicating that a major impediment to the implementation and evaluation of programmes to promote responsible drinking is a lack of motivation by many licensees, despite support by some licensees and the Australian Hotels Association.

  14. Gastbeleving in hotels: van abstract naar concreet

    NARCIS (Netherlands)

    't Hekke, voor N. (Nadieh); Bos, A. (Anita); Jansen, B. (Bas); Klatt, C. (Christiaan); Kuipers, R. (Ruth); Marle, van R.S.F. (Rienk); Pijls, R. (Ruth); Schreiber, G.H. (Gerrit)

    2012-01-01

    Inzicht in hoe gasten hun hotelbezoek ervaren is belangrijk. Hotels zijn zich hiervan in toenemende mate bewust. Hotels meten regelmatig de tevredenheid van hun gasten. Maar hoe komt het dat gasten tevreden of niet tevreden zijn? Gastbeleving gaat over het ‘waarom’ achter deze

  15. Hotel housekeeping work influences on hypertension management.

    Science.gov (United States)

    Sanon, Marie-Anne

    2013-12-01

    Characteristics of hotel housekeeping work increase the risk for hypertension development. Little is known about the influences of such work on hypertension management. For this qualitative study, 27 Haitian immigrant hotel housekeepers from Miami-Dade County, FL were interviewed. Interview transcripts were analyzed with the assistance of the Atlas.ti software for code and theme identification. Influences of hotel housekeeping work on hypertension management arose both at the individual and system levels. Factors at the individual level included co-worker dynamics and maintenance of transmigrant life. Factors at the system level included supervisory support, workload, work pace, and work hiring practices. No positive influences were reported for workload and hiring practices. Workplace interventions may be beneficial for effective hypertension management among hotel housekeepers. These work influences must be considered when determining effective methods for hypertension management among hotel housekeepers. © 2013 Wiley Periodicals, Inc.

  16. Aplikasi Sistem Informasi Hotel Berbasis Android

    Directory of Open Access Journals (Sweden)

    Putu Arismawan Jaya Kusuma

    2015-04-01

    Full Text Available Hotel merupakan fasilitas yang sudah menjadi kebutuhan yang sangat penting bagi masyarakat meliputi kebutuhan traveling antar kota dalam urusan bisnis maupun wisata. Teknologi informasi dalam pengolahan informasi sangatlah diperlukan dalam pengolahan data instansi hotel agar data dapat dikelola dengan baik sehingga membantu pengelola dalam melakukan pengambilan keputusan. Kecepatan dan efisiensi suatu sistem dalam pengolahan data manajerial hotel kini menjadi suatu hal mutlak yang diperlukan dalam kompetisi di dunia bisnis perhotelan. Sistem informasi berbasis Android merupakan solusi tepat untuk mengatasi permasalahan kebutuhan pengolahan data manajerial hotel yang bersifat dinamis dan dapat diakses secara mobile. Perangkat mobile yang terintegrasi dengan web merupakan salah satu pilihan yang tepat untuk mengolah sistem informasi perhotelan, dalam pelaksanaan administrator sistem informasi dapat mengelola data dari server database. Seorang user dapat memperoleh informasi dengan membuat permintaan dari aplikasi yang telah terpasang sebelumnya pada smartphone android, ke database. Segala proses pertukaran data disimpan pada server web. Kata kunci : Teknologi, Sistem Informasi, Hotel, Front Office

  17. Clinical Telemedicine Utilization in Ontario over the Ontario Telemedicine Network.

    Science.gov (United States)

    O'Gorman, Laurel D; Hogenbirk, John C; Warry, Wayne

    2016-06-01

    Northern Ontario is a region in Canada with approximately 775,000 people in communities scattered across 803,000 km(2). The Ontario Telemedicine Network (OTN) facilitates access to medical care in areas that are often underserved. We assessed how OTN utilization differed throughout the province. We used OTN medical service utilization data collected through the Ontario Health Insurance Plan and provided by the Ministry of Health and Long Term Care. Using census subdivisions grouped by Northern and Southern Ontario as well as urban and rural areas, we calculated utilization rates per fiscal year and total from 2008/2009 to 2013/2014. We also used billing codes to calculate utilization by therapeutic area of care. There were 652,337 OTN patient visits in Ontario from 2008/2009 to 2013/2014. Median annual utilization rates per 1,000 people were higher in northern areas (rural, 52.0; urban, 32.1) than in southern areas (rural, 6.1; urban, 3.1). The majority of usage in Ontario was in mental health and addictions (61.8%). Utilization in other areas of care such as surgery, oncology, and internal medicine was highest in the rural north, whereas primary care use was highest in the urban south. Utilization was higher and therapeutic areas of care were more diverse in rural Northern Ontario than in other parts of the province. Utilization was also higher in urban Northern Ontario than in Southern Ontario. This suggests that telemedicine is being used to improve access to medical care services, especially in sparsely populated regions of the province.

  18. Hotel Intercontinental, en Ginebra (Suiza

    Directory of Open Access Journals (Sweden)

    Honegger, Addor

    1965-12-01

    Full Text Available This is one of the largest hotels in Switzerland, having 400 bedrooms and a capacity for 800 guests, distributed in 15 storeys. There are also 3 restaurants, 3 bars, a dancing hall, a general hall, with installations for simultaneous translations, cinema shows, etc., with accommodation for 400 people, four lecture rooms, a number of luxurious shops, hairdressers and beauty salon, travelling agency, hot water pool, and other ameneties. Its main merit is the right choice of materials, and the simple, elegant style of its outer shape and interior decoration.Este hotel, que es uno de los mayores construidos en Suiza, cuenta, entre sus dependencias, con 400 habitaciones que pueden acoger a 800 huéspedes y distribuidas en 15 plantas; tres restaurantes; tres bares; un salón de baile; un salón para múltiples usos, equipado con instalaciones de traducción simultánea, de proyección, etc., y en el cual pueden ser servidos banquetes de 400 cubiertos; cuatro salas de conferencias; una serie de lujosas tiendas; peluquería y salón de belleza; agencias de viajes; piscina con agua caliente; etc. Su mayor atractivo reside en la acertada elección de los materiales empleados en su construcción, así como en la elegancia y sencillez de líneas exteriores y decoración interior.

  19. Hotel en Guadalupe, Antillas francesas

    Directory of Open Access Journals (Sweden)

    Bruyère, André

    1966-04-01

    Full Text Available This hotel complex includes a central building and two wings. The former is occupied with the main hall, reception zone, management offices, various shops, bars, games section, open air reception space, resting rooms, dancing hall, services and secondary rooms. The east wing contains the dining room, two drawing rooms, a hall for meetings and banquets, kitchen, dining room for the staff, washing facilities and similar. The west wing has 54 bedrooms and 3 reception rooms. The most outstanding features of this project are the use of concrete slabs for the roof, and the strongly articulate planform, which fits beautifully with the exuberant natural environment.El conjunto hotelero construido consta: de un cuerpo central y dos alas laterales. El primero alberga: la entrada del hotel; zona de recepción; despachos de la administración y dirección; varias tiendas; bares; áreas para juegos; salones al aire libre; salones de descanso; pista de baile; servicios; etc. El ala E. aloja: el comedor; dos salones; la sala para congresos, banquetes u otros usos, etc.; cocinas; comedor de los empleados; lavandería; etc. El ala O. consta de 84 dormitorios y 3 salones. Destacan como características más notables del edificio, el empleo de movidas láminas de hormigón como cubiertas y su planta ágil y viva, que tan bien encaja en el marco exuberante que la rodea.

  20. La toma de decisiones en salud y el modelo conceptual de Ottawa Decision-making in health and the Ottawa decision-support framework

    Directory of Open Access Journals (Sweden)

    Mendoza P. Sara

    2006-03-01

    Full Text Available Objetivo: Realizar un análisis del Modelo de Toma de Decisiones en Salud de Ottawa, planteado por la enfermera canadiense Annette M. O’Connors, como una estrategia para resolver conflictos decisionales en salud. Se plantea su utilidad en la intervención que hace enfermería en la comunidad y la familia. Se concluye que el conflicto decisional surge frente a la toma de decisiones y los profesionales de la salud deben adoptar un rol protagónico en él, desarrollando habilidades para apoyar a sus pacientes o usuarios en los conflictos que deben enfrentar, teniendo el Modelo de toma de decisiones de Ottawa como un referencial útil para ayudarles, especialmente a las mujeres, a asumir un rol más activo en las decisiones que afectan su propia salud.This article analyses the Ottawa Decision-support Framework proponed by the Canadian nurse Annette M. O´Connors to help strategic decision-making in Health and its usefulness in the nurses´intervention in the family and the community. When conflicting opinions have to be considered before making a decision, the nursing professionals should assume a protagonist part. Therefore they have to develop abilities to support their patients when they face conflicts. The Ottawa Decision Support Framework is a very useful reference to help people, especially women, when they should assume a more active part in decisions that affect their health.

  1. 2 Hoteles en Almería - Gran Hotel Almería –Alcazaba Gran Hotel

    Directory of Open Access Journals (Sweden)

    Cassinello, F.

    1970-05-01

    Full Text Available This article describes the above two hotels, one of which is a town hotel, namely the «Gran Hotel Almería », and the other a touristic hotel situated near the beach and close to sporting facilities. Both hotels are of 1. A classification, and have been carefully designed; they have basic characteristics that are common to both, but have many secondary features that are specific of each, depending on their emplacement and use.En este artículo se describen dos instalaciones hoteleras: una, de carácter urbano, «Gran Hotel Almería»; otra, eminentemente deportiva y de playa, «Alcazaba Gran Hotel». Ambos edificios son de categoría cuatro estrellas y se han estudiado cuidadosamente, plasmando características básicas y fundamentales comunes, pero con detalles distintivos que las diferencian, en función de su emplazamiento y utilización.

  2. New management practice in the hotel business – The case of the hotel Excelsior

    Directory of Open Access Journals (Sweden)

    Ivona Vrdoljak

    2004-01-01

    Full Text Available The paper analyses the new management practice in the hotel industry. Over recent years, the environment for hotel management in Croatia has changed radically. Difficult business conditions require the transformation of management in the hotel industry. From the old-style business model, in which hotel managers were focused inwards on the hotel and its operation, a new paradigm encompassing a more externally oriented focus is now required. The current transformation of socially-owned hotels into capital-based and market-oriented business enterprises will accelerate the general process of privatisation and promote incentive management strategies. The article gives the research results of the new management practice in the case of the hotel "Excelsior" in Dubrovnik. It is one of the most successful hotels on the Croatian coast, which practises modern management. The research referred to management level, sex, age and educational structure of managers, their continuing education, knowledge, skills and characteristics of management, main functions of management, delegation of authorities and responsibilities, management system, decision-making, styles of leading and governing of managers by their time. The received results have been compared with the earlier management approach of the above-mentioned hotel. The objective of the paper is to point out the importance of the new management practice and its contribution to the successful hotel business.

  3. Ontario Hydro's nuclear program

    International Nuclear Information System (INIS)

    Jackson, H.A.

    1982-06-01

    In 1981 Ontario Hydro generated over 100 billion KWh of electrical energy. Approximately one third of this was from nuclear units. There are ten CANDU units (5 250 MW) currently in operation, and another twelve (8 600 MW) are under construction. The presently committed nuclear expansion program is estimated to involve expenditures of 16 billion dollars over the next 10 years. About 10 000 people are employed in the nuclear design and construction program. All projects are generally on schedule, with the stations coming into service during the following time periods: Pickering B, 1983-85; Bruce B, 1984-87; Darlington, 1988-90. The status of each project is reviewed. Planning is underway for some retubing projects, as early as 1985 for Pickering A

  4. Energy efficiency of hotel minibars; Energieeffiziente Hotel-Minibar

    Energy Technology Data Exchange (ETDEWEB)

    Nipkow, J.; Busch, E. [Schweizerische Agentur fuer Energieeffizienz S.A.F.E., Zuerich (Switzerland); Herzog, L.; Paris, A. [Alteno AG, Basel (Switzerland); Perincioli, L. [Perincioli Lorenz, Goldiwil (Switzerland)

    2004-07-01

    Minibars are common in hotel rooms to provide cold drinks of the four-star or higher standard, sometimes also for the three-star houses these appliances are located inside the guest room and should not disturb the guests, they have to be noiseless. For that reason, up to now the vast majority is equipped with absorption refrigeration technology. That's why the daily electricity consumption is very rarely below 0.7 kWh/d, and was a few years ago rarely below 1.5 kWh/d. Energy efficiency potentials are therefore substantial: According to surveys and estimates 50'000 to 60'000 minibars are being operated in Switzerland, resulting in an electricity consumption of about 24 GWh/a and electricity cost of about 4.8 million CHF/a. Additional electricity consumption for air conditioning due to the minibar waste heat is not yet included in these figures. From a technical point of view this service might be performed at 1/4 of the actual electricity consumption, using the most efficient small household refrigerators. As a short-time alternative, minibars with Peltier technology are being offered, saving 30% electricity compared to the most efficient absorption models, and 70% compared to older models. Additional development steps seem to be necessary to optimize compressor technology minibars, as the efficiency of the actually sold models on the market seems hardly more efficient than absorption models. Other alternatives of the service 'cool drinks available at every time' could not be established in hotels so far, for different reasons. The improvement of minibar efficiency in short and longer term should be pursued by subsequent projects. (author)

  5. ANALISIS KONTRIBUSI PAJAK HOTEL TERHADAP PENDAPATAN ASLI DAERAH KABUPATEN NUNUKAN

    OpenAIRE

    -, MULIATI

    2014-01-01

    2014 Analisis Kontribusi Pajak Hotel terhadap Pendapatan Asli Daerah Kabupaten Nunukan Analysis of The Contributions Tax on Hotel Againts Regional Renenue Nunukan District Muliati Haerial M. Christian Mangiwa Penelitian ini bertujuan untuk mengetahui seberapa besar kontribusi pajak hotel terhadap pendapatan asli daerah, mengetahui sistem pengawasan, dan potensi yang ada untuk meningkatkan pajak hotel, mengetahui sistem dan prosedur...

  6. The many perspectives on the concept of boutique hotels

    Directory of Open Access Journals (Sweden)

    Ricardo Barbosa Angeli

    2012-12-01

    Full Text Available The hospitality industry needs from time to time to renovate its installations. There is no better moment for a marketing repositioning. This paper presents an exploratory study on how the boutique hotel concept is understood by researchers from different countries. Due to independent hotels agility in implementing innovations, it was considered the possibility of part of this segment adopting the boutique model to improve competitiveness against hotel chains. It was found that there is no single understanding of boutique hotel meaning. Nevertheless, small and fancy hotels with unique design and customer service are usually considered boutique hotels. Unique experience is also mentioned as an ingredient to a boutique hotel.

  7. Tinjauan Loyalitas Tamu Di Hotel Pangeran Pekanbaru

    OpenAIRE

    Oktariani, Elvi; Achnes, Syofia

    2016-01-01

    Loyalty is an important thing in any industry, including in the hotel industry. There are some definition of customer loyalty, which can be concluded as “the behavior and attitude that is shown by a customer in type of repurchasings and commitments in al long term at a certain company or product”. Hotel Pangeran Pekanbaru is challenged to retain their customer to always be chosen at anytime they stay in Pekanbaru. The loyalty aspect of Hotel Pangeran Pekanbaru's customer is described by this ...

  8. Geography Matters in Online Hotel Reviews

    Science.gov (United States)

    Wang, Mingshu; Zhou, Xiaolu

    2016-06-01

    In resonance with the popularity of user-generated contents (UGC) and the volunteered geographic information (VGI), this study crowdsourced 77,098 hotel reviews of 220 hotels provided by U.S. reviewers in the city of San Francisco, 2002 to 2015. In this exploratory analysis, we have revealed that there is spatial dependence of customer satisfaction at different locations (of hotels), which violates the assumption that ordinary least-square (OLS) is the best linear unbiased estimator (BLUE); therefore, spatial model might be required for analysing any antecedents and consequences of such phenomena. These results have implications in marketing and management strategies.

  9. GEOGRAPHY MATTERS IN ONLINE HOTEL REVIEWS

    Directory of Open Access Journals (Sweden)

    M. Wang

    2016-06-01

    Full Text Available In resonance with the popularity of user-generated contents (UGC and the volunteered geographic information (VGI, this study crowdsourced 77,098 hotel reviews of 220 hotels provided by U.S. reviewers in the city of San Francisco, 2002 to 2015. In this exploratory analysis, we have revealed that there is spatial dependence of customer satisfaction at different locations (of hotels, which violates the assumption that ordinary least-square (OLS is the best linear unbiased estimator (BLUE; therefore, spatial model might be required for analysing any antecedents and consequences of such phenomena. These results have implications in marketing and management strategies.

  10. Loyalty Card Promotional Activity in Budget Hotel

    OpenAIRE

    Teng, Fei

    2010-01-01

    Loyalty card is one of the most commonly used promotional activities in business. Thus far, there are some research has been done on luxury hotel, but very few researches are on budget hotel. So, the purpose of the thesis is finding out the Swedish customers’ attitude and behavior towards budget hotel’s loyalty card; getting to know what factors influence Swedish customers’ response towards the loyalty card and budget hotels. In the thesis, the main research problem is “How do Swedish custome...

  11. Human Resource Evaluation in Hotel Units

    Directory of Open Access Journals (Sweden)

    George Aspridis

    2012-03-01

    Full Text Available This paper aims at presenting and analysing the performance appraisalsystems and the human potential development in hotelunits. It aims at integrating and updating many aspects of performanceappraisal while concentrating on the hotel units systemto prove the importance of human resource evaluation in hotelunits and the procedure that is to be followed by the enterprisefor further development of hotel employees. HR evaluation analysisis presented through relevant theoretical background on theevaluation method and the presentation of the practical problematicalissues in order to create an image for a whole evaluationsystem of HR in Greek hotel enterprises.

  12. PENGGUNAAN SITUS WEB HOTEL DAN “ONLINE TRAVEL AGENCY” SEBAGAI MEDIA PROMOSI DAN PENJUALAN BAGI HOTEL MELATI DI UBUD

    Directory of Open Access Journals (Sweden)

    Pande Putu Indrayana Tirtayasa

    2016-08-01

    Full Text Available The growth of the number of hotel rooms in Ubud has caused increasing business competition among the so called non-star melati hotel.Non-star melati hotel is a category of hotel which is not qualified to be awarded as a star hotel by Indonesian Ministry of Tourism.In response to the competition, the hotels embrace internet as a sales and promotion media by developing hotel websites.Individual tourism trend ignites the emergence of online travel agency websites (OTA which used by tourists to compare and choose hotels thus increasing the importance of internet as a channel for selling and promoting hotel products.The purposes of this research are to identify motivation, perception, advantages and disadvantages of hotel website and OTA by non-star melati hotel operator’s perspective.Theories used are motivation, perception, and SWOT theory. Data was analyzed with descriptive qualitative method.Results show that hotel website and OTA have its own advantages and disadvantages. Motivation in using hotel website and OTA are very high.Perception in using hotel website and OTA are very agree. It is advised that hotels need to focus more on using OTA as source of getting guests, but also using hotel website, together as medium for promotion and sales activities.

  13. The Effects of Perceived Value, Website Trust and Hotel Trust on Online Hotel Booking Intention

    OpenAIRE

    Seo Yeon Kim; Jong Uk Kim; Sang Cheol Park

    2017-01-01

    With the rapid development of information technology in hotel booking context, it is no doubt that many hotels consequently enhance the needs of integrating information technologies into their overall business operations. In this study, we developed a research model which consists of perceived value, trust toward a third party online booking site, and trust toward hotels, and tested it by using partial least square techniques. Survey data were collected from 307 individuals who have prior exp...

  14. The position of hotel chains in hospitality industry on example of Hilton Hotels

    OpenAIRE

    Sadykova, Margarita

    2012-01-01

    Within a few decades globalization continues to be widespread in all sectors. This phenomenon affects tourism as well, we can follow such new trends such as acquisitions or creation of big hotel groups.Thus, we can see how this issue is important nowadays.This bachelor thesis project is focused on analyzing the current position of hotel chains on market. In the theoretical part are explained major terms related to the operation of hotel chains, system of their functioning and comparisons with...

  15. Business Guests Satisfaction in the Hotel Industry: A Case Study of North American Hotel Chains

    OpenAIRE

    Milan Bradić; Ljiljana Kosar; Bojana Kalenjuk

    2013-01-01

    This paper considers the problem of satisfaction of business guests with hotel brands in North America. In analysis we used the guests responses (scores) given for 12 different elements of hotel product. In order to arrive at more accurate results, monitored hotel chains are grouped into price tiers. The aim of this paper is to indicate what facilities and services the North American business guests appreciate most. Industry trends and results may be beneficial to all hoteliers, especially in...

  16. DAMPAK PERKEMBANGAN CITY HOTEL TERHADAP USAHA HOTEL MELATI DI KOTA DENPASAR

    OpenAIRE

    Ketut Ngurah Trisni Sakawati

    2015-01-01

    The tourism sector of Bali has developed rapidly in the last tenyears, especially when it is seen from the trend of the numbers ofdomestic and foreign tourist arrivals. This trend is accompaniedwith the increasing number of accommodation facilities. Denpasaris a region which shows the rapid growth of accommodationfacilities, such as the presence of a number of hotels in the city areawhich is often referred to as a city hotel. This study examines thefactors that cause the growth of city hotels...

  17. Analýza boutique hotelů

    OpenAIRE

    Dvořáková, Lucie

    2014-01-01

    The Diploma thesis "Boutique Hotels Analysis" is focused on tourism and hotel industry in the Czech Republic. The theoretical part encompasses essential terms and pieces of knowledge in both sectors; the practical part is based on boutique hotel Buddha-Bar Hotel Prague. Provided services, position among competitive subjects in hotel industry market and satisfaction of staff are analyzed. Based on results, strategy for further development and suggestions for increasing competitiveness are reco...

  18. Legal liability and claims for the hotel industry

    OpenAIRE

    Dimcho Todorov

    2017-01-01

    The paper presents a review of various aspects of legal liability and claims to hotel management arising in the hotel industry in the context of the legal framework and possible legal consequences for hotels and other types of commercial accommodation establishments. The main reasons for accidents' occurrence in the hotel industry are chronologically traced. Possible claims to the hotel management are also presented in detail. The problem with workplace discrimination, which is considered as ...

  19. PENGATURAN CITY HOTEL BERKARAKTER CHAIN HOTEL SEBAGAI SALAH SATU BENTUK USAHA JASA PARIWISATA DI INDONESIA (STUDI KASUS DI BALI

    Directory of Open Access Journals (Sweden)

    Made Suksma Prijandhini Devi Salain

    2015-12-01

    Full Text Available Bali is one of the favorite tourism destinations in the world give benefits as well as loss for Indonesia and Bali particularly. As a tourism place, a lot of Hotels are established in Bali, especially the chain hotels, such as Aston, Ibis, Harris, Fave or Horrison Hotel. Existence of the chain hotels is causing unfair competition with the local hotels. They have different standards in competitive prices. Especially in Bali, there is no regulation that regulates the chain hotels. According to those conditions, it really need to conduct a normative research of the chain hotels regulations within international, national and  local Balinese instruments.

  20. Ontario perspective on interregional markets

    International Nuclear Information System (INIS)

    Shalaby, A.

    2003-01-01

    On May 1, 2002, wholesale and retail electricity markets in Ontario were opened to competition. The industry structure has been completely unbundled into separate entities for power generation, distribution and transmission. There are currently 20 generators, 90 distributors and 4 transmitters in Ontario. Trade with neighbouring jurisdictions has increased and now accounts for 10 to 15 per cent of demand on summer peak days. Import/export capability with the United States (northeast and midwest) and other Canadian provinces (Quebec and Manitoba) is 4,000 to 6,000 MW. Ontario has not had new generation or transmission capacity in several years and the heat waves of summer 2002 resulted in a heavier power demand than forecasted. The province had to rely heavily on power imports resulting in high and volatile electricity prices. In response to customer complaints, the Ontario government froze retail rates and in a recent policy directive announced a public ownership policy for transmission with further consultation on improving supply competition in Ontario. FERC order 888 and the increased role of independent power producers has improved trading opportunities between Canada and the United States. The presentation highlighted recent trade trends and outlined the specific impact of the Standard Market Design on Canadian markets. It was noted that Ontario should work on ensuring power reliability, transmission planning, inter-regional coordination, and joint investments with neighbouring jurisdictions. 9 figs

  1. Interdependance of innovativeness and category of a hotel: Case study of Serbian hotels sector

    Directory of Open Access Journals (Sweden)

    Jovičić Ana

    2016-01-01

    Full Text Available The introduction of the innovation in business is critical factor of the quality of the accommodation offer and the success of the hotel. Studies have shown that there is a relationship between category and innovativeness of the hotel, where the higher categories hotels have been shown to be more innovative. The aim of this study is to explore the relationship between category and innovativeness of the hotel, as well as to determine the differences in terms of innovation and types of innovation, depending on the category of the hotel. The study included 57 hotels of the first, second and third category in Serbia. The survey was conducted on a sample of 512 employees. The results of correlation analysis showed there is no corelation between the category and innovativeness of the hotel. The results of ANOVA showed that the second category hotels are more innovative than hotels with three and five stars. Statistically significant differences between the first, second and third category were found in the case of process innovation, product and service innovation and management innovation.

  2. DAMPAK PERKEMBANGAN CITY HOTEL TERHADAP USAHA HOTEL MELATI DI KOTA DENPASAR

    Directory of Open Access Journals (Sweden)

    Ketut Ngurah Trisni Sakawati

    2015-09-01

    Full Text Available The tourism sector of Bali has developed rapidly in the last tenyears, especially when it is seen from the trend of the numbers ofdomestic and foreign tourist arrivals. This trend is accompaniedwith the increasing number of accommodation facilities. Denpasaris a region which shows the rapid growth of accommodationfacilities, such as the presence of a number of hotels in the city areawhich is often referred to as a city hotel. This study examines thefactors that cause the growth of city hotels, the impacts of the cityhotel growths on the budget hotel businesses, the competition andbusiness strategies of inter-city hotels as well as their influences onbusiness strategies of budget hotels in Denpasar City. The theoriesapplied in the study were the theory of supply and demand, theimpact theory and the theory of tourism policy. Data were collectedthrough observation and interviews with relevant tourismstakeholders. The findings show the rapid developments of the cityhotels have given negatif and positive impacts on the businesses ofthe budget hotels in Denpasar. To prevent excessive developmentof the city hotel, it is recommended to Denpasar government todevelop a needs assessment of hotel rooms and some policies suchas standard setting policies of room rates or equitable policy of thehotel developments.

  3. Hotels and Motels - Volusia County Lodging (Points)

    Data.gov (United States)

    NSGIC Local Govt | GIS Inventory — Abstract: This file shows the physical location of known Hotel, Motel, and Bed and Breakfast establishments in Volusia County. This file will be checked at least...

  4. Hotel and Motel Fire Safety Project - USFA

    Data.gov (United States)

    Department of Homeland Security — Provides a listing of properties compliant with the requirements of the Hotel and Motel Fire Safety Act of 1990. Users may search for compliant properties and submit...

  5. Empowerment Perceptions of Employees in Hotel Enterprises

    Directory of Open Access Journals (Sweden)

    Şenol ÇAVUŞ

    2015-12-01

    Full Text Available The concept of empowerment, which is applicable for any social group that the person belongs to, is an essential phenomenon for continuity and success of the organization. The main purpose of this study is to determine the empowerment perceptions of employees in hotel industry. The research was conducted in four and five star hotels that operate in the city of Bishkek, Kyrgyzstan, and 170 employees were reached at those hotels. Empowerment perceptions of the employees were measured using the scales “Conditions of Work Effectiveness Questionnaire-II, CWEQ-II” and “Psychological Empowerment Scale, PES”. As a result of factor analysis made on the scales, it was observed that structural empowerment and psychological empowerment perceptions were grouped into three sub-dimensions. And in comparisons based on demographic factors; it was ob served that perceptions of empowerment have clearly differentiated according to level of education, level of income, hotel class, tourism education position, employee position.

  6. Empowerment Perceptions of Employees in Hotel Enterprises

    Directory of Open Access Journals (Sweden)

    Şenol Çavuş

    2015-12-01

    Full Text Available The concept of empowerment, which is applicable for any social group that the person belongs to, is an essential phenomenon for continuity and success of the organization. The main purpose of this study is to determine the empowerment perceptions of employees in hotel industry. The research was conducted in four and five star hotels that operate in the city of Bishkek, Kyrgyzstan, and 170 employees were reached at those hotels. Empowerment perceptions of the employees were measured using the scales “Conditions of Work Effectiveness Questionnaire-II, CWEQ-II”and “Psychological Empowerment Scale, PES”. As a result of factor analysis made on the scales, it was observed that structural empowerment and psychological empowerment perceptions were grouped into three sub- dimensions. And in comparisons based on demographic factors; it was ob served that perceptions of empowerment have clearly differentiated according to level of education, level of income, hotel class, tourism education position, employee position

  7. Hotel Section Management by Using Balanced Scorecard

    Directory of Open Access Journals (Sweden)

    Anna Lysy

    2009-04-01

    Full Text Available The paper presents some problems in using Balanced Scorecard (BSC in a hotel section. Fundamental element, which marks out BSC conception, is consolidation around vision and strategy appointed by the hotel management. Well compiled strategy should join all the targets and indexes, which compose four perspectives in BSC. Hotel section is the main gaining centre in the hotel, because the service quality is the main target of management strategy. BSC is a tool, which should not only measure effectiveness, but also implement changes, as soon as possible, so that the effects and expected results will be quick achieved. Most of the companies, which have used this conception, have treated it as a basic management system that joins strategy and operational activity. Therefore it is necessary to improve, modernize and create new sub perspectives in compiled BSC.

  8. Rosebud Casino and Hotel NPDES Proposed Permit

    Science.gov (United States)

    Indian Country, Minor Permit, proposed permit SD-0034584, Rosebud Casino and Hotel, South Dakota, is authorized to discharge from its wastewater treatment facility in Todd County, South Dakota to an unnamed drainageway(s) tributary to Rock Creek.

  9. Hotel na Vysočině

    OpenAIRE

    Machatka, Petr

    2013-01-01

    Diplomová práce s názvem Hotel na Vysočině řeší projektovou dokumentaci ve stupni pro provedení stavby. Hotel má tři nadzemní podlaží. Objekt je nepodsklepený. Zastřešení je provedeno plochou a šikmou střechou. Zdící systém POROTHERM s kontaktním zateplením expandovaným polystyrenem EPS -F. The master thesis named Hotel at Vysočina solves project documentation in the degree for building construction. The hotel has three floors. The object is without a cellar. As roofing is used a flat and ...

  10. MANAJEMEN RISIKO PADA PEMBANGUNAN PENGEMBANGAN HOTEL YANG SEDANG BEROPERASI ( STUDI KASUS PADA PEMBANGUNAN EXTENSION VILLA HOTEL ALILA UBUD )

    OpenAIRE

    I Ketut Yasa Dharmika; GAP. Candra Dharmayanti; IBN. Purbawijaya

    2015-01-01

    Construction of the hotel development is carried out without cessation of the hotel operations have a bigger challenge because of many things such as: accesses to the hotel, material loading area, noise, safety of guests and hotel staff, working time, demonstrations, etc should be well managed in order to minimize the impacts to hotel operation. Risk is the chance of occurrence of adverse events, which is caused by the uncertainty. The research aims to identify, analyze and how the risks can ...

  11. Analisa Investasi Hotel Axana (Ex Ambacang Padang

    Directory of Open Access Journals (Sweden)

    Gusriani Gusriani

    2013-03-01

    Full Text Available Gempa bumi pada tahun 2009 mengakibatkan bangunan-bangunan di Padang banyak yang runtuh, salah satunya adalah Hotel Ambacang. Pemilik  membangun kembali Hotel  Ambacang dengan desain struktur  tahan gempa dan ini  membutuhkan biaya yang jauh lebih besar dari bangunan semula. Hotel Axana adalah hotel berbintang empat dengan jumlah lantai empat lantai, lantai satu terdiri dari kafe, lobby, gudang, coffe, dan ballroom, sedangkan untuk lantai dua terdiri dari 39 unit kamar, lantai tiga terdiri dari 37 unit kamar, lantai empat terdiri dari 38 unit kamar,  gym dan kolam renang. Penelitian ini bertujuan melakukan analisa kelayakan dengan meninjau aspek finansial. Analisa finansial ini dilakukan dengan menganalisa variabel investasi, kemudian menghitung pengeluaran dan  penerimaan  yang selanjutnya dapat dibuat cashflow selama masa investasi, kemudian dilakukan analisa sensitivitas terhadap variabel tingkatan jumlah pengunjung, tarif sewa kamar, dan suku bunga bank. Dari hasil analisa data diketahui bahwa Investasi total Hotel Axana Sebesar Rp 130.293.467.888,00 dengan NPV selama masa investasi  sebesar   Rp 1.712.634.662,00, sedangkan analisa Profitability Index (PI Hotel Axana ini = 1,3%, positif berarti hotel ini profit dan dikatakan layak dari segi finansial. Hasil analisa sensitivitas antara variabel okupansi, tarif sewa kamar, dan suku bunga terhadap NPV diketahui bahwa Hotel  Axana Padang layak jika  tingkat hunian lebih dari 40%, penurunan tarif sewa kamar tidak lebih dari 5% dari taraf saat ini,  suku bunga tidak lebih lebih dari 12,6 %.

  12. BUSINESS ETHICS STANDARDS AND HOTEL BUSINESS

    OpenAIRE

    Ivica Batinić

    2014-01-01

    By implementing certain standards in business, especially the standards of business ethics, each entity in the hotel industry emphasize its specificity and recognition, while giving a guestconsumer security and a guarantee that they will get desired quality. In today's global world, business ethics has become an indispensable part of the hotel business practices and prerequisite for achieving business success. Business ethics receives strategic significance because ...

  13. Advertising of boutique hotel on the Internet

    OpenAIRE

    Antropov, Artem

    2014-01-01

    The research was conducted for Lossiranta Lodge, the Finnish boutique hotel located in Savonlinna, which is interested in expansion of the current promotion system via advertising on the Internet. The idea of the present thesis is promotion of the boutique hotel Lossiranta Lodge via various modern methods and ways on the Internet by dint of advertising. In the framework of this work was identified the main features of advertising on Internet in order to implement the outcome of my diplo...

  14. Historical hotels in “Golden Prague”

    OpenAIRE

    Bończak, Bartosz

    2008-01-01

    Prague, with its monuments of great historical and artistic value, has been gaining popularity in recent years. It has become one of the most important tourist destinations in Central Europe. This is the reason why hotel industry in this city is developing so quickly – there are 654 collective tourist accommodation establishments with 547 hotels, motels, pensions and residences, which is more than 83%. Establishments, located in the old, historical buildings, are among the m...

  15. Environmental sustainability in North European hotel business

    OpenAIRE

    Niskanen, Ville

    2011-01-01

    Environmental issues are becoming increasingly important in modern day society, and environmental sustainability is one issue to be considered in hotel business. Global temperatures have been increasing during the recent years and the emissions of carbon dioxide have a big role in the issue. Hotels can affect the situation for their part by trying to run their businesses in an environmentally sustainable fashion. Concentrating on environmental issues can also result in financial savings in th...

  16. Hotel Performance and Agglomeration of Tourist Districts

    OpenAIRE

    Marco-Lajara, Bartolomé; Claver Cortés, Enrique; Úbeda García, Mercedes; Zaragoza Sáez, Patrocinio del Carmen

    2014-01-01

    This paper measures the impact on profitability of the geographical area where the vacation hotels of the Spanish Mediterranean are situated. It places a special emphasis on analysing the tourist districts existing in this coastal Spanish area and the extent to which the degree of business agglomeration at each destination affects hotel profit. Due to the characteristics of the service sector, and after a revision of the agglomeration literature, a ‘U’-shaped relationship is hypothesized betw...

  17. Radon in the Hotels in Montenegro

    International Nuclear Information System (INIS)

    Vukotic, P.; Antovic, N.; Dapcevic, S.; Uvarov, V.V.; Mrdak, R.

    1997-01-01

    Indoor radon concentrations in the 16 hotels in Montenegro, well known by tourists, were measured in winter period by an integral method, with etch-track detectors. Radon concentrations obtained at the 30 measuring sites are in a range (22 - 90) Bq/m 3 , with an arithmetic mean of 43 Bq/m 3 . This means that the radon levels in the all surveyed hotels in Montenegro are much bellow the most stringent reference level internationally recommended. (author)

  18. customer satsisfaction survey of omena hotel

    OpenAIRE

    Akinola, Ebenezer

    2013-01-01

    The bachelor’s thesis examines the importance of customer satisfaction via customers’ opinions. The objective of the thesis is to measure the level of satisfaction of Customers in Omena hotels in Helsinki region. The research exposes the expectation of customers that could assist the Omena hotels to upgrade their IT-enabled business operational services. The theory part of this thesis covers the concept of customer satisfaction, customer service and service quality dimensions. The empiri...

  19. Approaches to quality management in hotel industry

    OpenAIRE

    Kateřina Ryglová; Ida Vajčnerová; Jakub Šácha

    2013-01-01

    The aim of the paper is to present possibilities and specifics of quality management in hotel services with the focus on the Servqual model. Servqual works on the definition of five dimensions of service quality: tangibles, reliability, responsiveness, assurance and empathy. Demonstrating the practical application of Servqual in selected hotels in the Czech Republic is also a part of the paper. Input data have been gained by force of a primary field-research with the help of a quantitative re...

  20. TOTAL QUALITY MANAGEMENT AND CONTEMPORARY HOTEL INDUSTRY

    OpenAIRE

    Ivica Batinić

    2013-01-01

    Strong competition in the market has caused the development of a new management approach known as Total Quality Management (TQM). Due to importance that quality plays in achieving competitive advantage, the hotel industry started to apply TQM. During the introduction of these systems, hotel companies may use different approaches to suit their own buseiness requirements. In doing so, 'TQM standards' can be used, or various international standards and models of business ...

  1. Ontario freight movement study

    International Nuclear Information System (INIS)

    Anon.

    1995-11-01

    The freight (cargo) transportation sector accounts for a major use of fossil fuels and contributes significantly to greenhouse gas emissions. A study was conducted to estimate and forecast emissions from transportation in Ontario, by mode, over the next 15 years, and to examine ways in which those emissions could be reduced. Published data of freight transportation industries was used to examine the fuel consumption characteristics of each mode, followed by a review of emission rates. It was determined that truck transportation accounts for most CO 2 emissions (about 70%). Rail follows with 21% and the marine and air modes contribute relatively small shares (6% and 2%). New intermodal technologies being introduced by the railways were discussed. They have been designed to make intermodal transport more accessible to a wider segment of the freight market. A recommendation was made which would require all truck shipments over 500 km, accounting for fully one half of truck tonne-km, to have their line-haul component diverted to this new more fuel-efficient mode (i.e., from truck to rail). refs., tabs., figs

  2. Layanan Berbasis Lokasi Hotel Menggunakan Realitas Tertambah

    Directory of Open Access Journals (Sweden)

    Nur Imansyah

    2017-11-01

    Full Text Available Getting information in real time at specific times and locations is especially needed when users have high mobility. But often users are not familiar with the area, so difficulty in finding locations and information. The development of technology for location based services and augmented reality makes it easy to get information from available resources in locations using mobile devices equipped with GPS devices. The research aims to combine hotel location based services and augmented reality in android-based mobile device by manipulating virtual objects into real objects through the camera as input and mobile phone display as output.The integration of hotel location based services and augmented reality is useful for hotel users to be able to search hotel information by directing the camera mobile device in the direction of specific targets to be retrieved information. The output of the system is provided in real time on the mobile device display for the user. Output information provided in the direction of location of the hotel object and information about the object of the hotel.

  3. HOTEL HIJAU SEBAGAI ALTERNATIF PENGURANGAN DAMPAK LINGKUNGAN

    Directory of Open Access Journals (Sweden)

    Nanny Roedji Roedji

    2016-11-01

    Full Text Available Nowadays, eviromental management has gotten a fully attention. Then, hospitality industry in East Java Province has committed to the Eco Friendly Enviroment needs a deep investigation in order to analyze a practical managment of hotel product which uses an eviromental friendly method in improving efficiency of energy, water, air quality, and solid waste management and liquid waste management system. This research used a descriptive qualitatif method which chracterized causuality and using a survey method. Data were collected by using an istitutional-perceptional approach and were analyzed by using enviromental performance scale from 1 to 5 point toward Green Hotel practice. The conclusion from the investigation result are; 45% hotel understand the concept and green product implementation. 50% hotel reuse the water to pour the garden. 40% about operating procedure such as towel reuse and bed sheet. 90% of the hotel already use VRV air-conditioner which can adjust the temperature suitable� with the number of the people in the room and its automatically turn off when there are no people in the room. 45% shows that hotel provide dispenser to combine shampoo and conditioner (hair moisturizer in one product so it will decrease the plastic waste.

  4. Results of the independent radiological verification survey at 4400 Piehl Road, Ottawa Lake, Michigan (BTO002)

    Energy Technology Data Exchange (ETDEWEB)

    Murray, M.E.; Brown, K.S.

    1996-04-01

    At the request of the US Department of Energy (DOE), a team from Oak Ridge National Laboratory (ORNL) conducted an independent radiological verification survey at Ottawa Lake, Michigan. The survey was performed in November and December of 1994. The purpose of the survey was to verify that the site was remediated to levels below the DOE guidelines for FUSRAP sites. Results of the independent radiological verification survey at Ottawa Lake, Michigan confirm that the residual uranium contamination at the site is below DOE FUSRAP guidelines for unrestricted use.

  5. Implementation and Benefits of CRM in Hotel Industry : A comparative study ofClarion Collection hotel and Scandic hotel in Västerås

    OpenAIRE

    Mu, Bin; Xiao, Meng; Gebray, Yonas

    2015-01-01

    This thesis is to identify the main factors that influence CRM implementation in Scandic hotel and Clarion hotel. Moreover, benefits of both hotels that can be reaped from using CRM. The result shows that CRM plays an important role in creating a long term successful to the hotels. But this can be achieved through considering major factors that influencing CRM implementation. CRM benefits also realized in both operational and strategic.

  6. Overview the Seven Stars Rating in Hotel Industry

    Directory of Open Access Journals (Sweden)

    Agung Gita Subakti

    2012-11-01

    Full Text Available Picking the right hotel can be tricky especially in today’s world of multiple rating systems. A luxury hotel rating once topped out at five stars but in the war to snag vacationers certain hotels that sing tunes of opulence and luxurious pleasure have started to accumulate seven stars. Star rating systems vary from continentto continent, country to country, and in a country. Hotel ratings have become a subjective assessment of amenities depending on the hotel and location. But the big question that is how they rate a seven stars Hotel. What makes it different from five stars Hotel or any fine establishment alike. In this case, the author is over viewing some of the Hotels in the world that are known for its seven stars reputation and taking a closer look on how they get their reputation for being the most luxurious Hotels in the world.

  7. SUSTAINABLE FACTORS IN THE HUMAN ASSETS OF DANA HOTEL AS A HERITAGE HOTEL IN SOLO, INDONESIA

    Directory of Open Access Journals (Sweden)

    Wahyuniwati Wahyudi

    2018-03-01

    Full Text Available This research aims to study what sustainable factors of Dana Hotel in the human assets; and also find out what the status of Dana Hotel, using VRIN analysis (Value, Rarity, Imperfect Imitability, and Non-Subs­ti­tu­ta­bility from Natural Language Data of observation and in-depth interviews in a descriptive qua­litative study. In results, in order to achieve sustainability, Dana Hotel has valuable, rare, imperfectly imitable, and non-subs­titutable factors in the human assets. As the human assets are valuable, rare, im­perfectly imitable, and non-subs­titutable, the status of Dana Hotel is sustainable in the context of hu­man resources. It is concluded that following the success of Dana Hotel, organizations that have those fac­tors or even more, tend to have big opportunities to survive.

  8. USING THE ECO CONCEPT FOR SMART HOTEL PROMOTION CASE STUDY: HOTEL VEGA

    Directory of Open Access Journals (Sweden)

    NEACŞU NICOLETA ANDREEA

    2017-11-01

    Full Text Available In order to be competitive on the tourism market, hotels adopt different strategies. An intelligent and relatively new strategy that is adopted in the hotel market in Romania is the use of the ECO concept, the goal being to achieve sustainable development and sustainable tourism, involving a series of socio-economic benefits. One of the first accommodation units in Romania to use this strategy is Vega Hotel in Mamaia, a 5* hotel, which was awarded the Eco-Hotel Management System certification by Tuv-Rheinland Romania in the summer of 2009. This paper, through a market research, analyzes the views and attitudes of tourists on the use of the ECO concept in the hospitality industry.

  9. Water‐Data Report 413723083123801 Crane Creek at Ottawa NWR-2009

    Data.gov (United States)

    Department of the Interior — Water levels and water quality parameters recorded on Crane Creek in 2009. LOCATION: Lat. 41°37'21.347"N, long 83°12'40.758"W, near Oak Harbor, OH. Ottawa County, OH...

  10. Water‐Data Report 413723083123801 Crane Creek at Ottawa NWR-2010

    Data.gov (United States)

    Department of the Interior — Water levels and water quality parameters recorded on Crane Creek in 2010. LOCATION: Lat. 41°37'21.347"N, long 83°12'40.758"W, near Oak Harbor, OH. Ottawa County, OH...

  11. A Psychometric Analysis of the Ottawa Self-Injury Inventory-F

    Science.gov (United States)

    Brown, Joshua Travis; Volk, Fred; Gearhart, Gabrielle L.

    2018-01-01

    Objective: This study seeks to evaluate the psychometric properties of the Ottawa Self-Injury Inventory-Functions (OSI-F) for assessing nonsuicidal self-injury (NSSI), a condition for further study in the DSM-5. Participants: Participants included 345 students who indicated a history of self-injury in a university counseling center over six…

  12. Water‐Data Report 413723083123801 Crane Creek at Ottawa NWR-2011

    Data.gov (United States)

    Department of the Interior — Water levels and water quality parameters recorded on Crane Creek in 2011. LOCATION: Lat. 41°37'21.347"N, long 83°12'40.758"W, near Oak Harbor, OH. Ottawa County, OH...

  13. INVESTMENT EFFICIENCY IN NEW HOTEL BUILDINGS IN CROATIA

    Directory of Open Access Journals (Sweden)

    Eddy Rot

    2012-12-01

    Full Text Available Abandonment of mass tourism in the late 80-ies of 20th century and attitude of humane tourism oriented to the needs and requirements of individuals, it is characterized by changes in the design and architectural design of hotel facilities. Features and functionality of hotel facilities are affected by trends in tourism demand. Tourism gets new features, which hotel companies must adapt. Individualism, humanism and hedonism are the guidelines that accompany the tourist industry in the 21st century. They determine the new considerations shaping and arranging hotel facilities, and the need for transformation of the hotel buildings designed for mass tourism in facilities for contemporary tourist who is aware of his needs, desires and aspirations. These trends should be monitored and the hotel industry in Croatia. The last decade marked by investments in reconstruction and modernization of existing hotel facilities, but investment in new hotel facilities are still minor. The reason for this is the fact that the hotel industry is low profitable activity, but also in the unfinished privatization, lack of domestic financial capital and the lack of attractiveness of the Croatia to attract foreign capital which would allow meaningful construction of new and rehabilitation of existing hotel facilities in line with trends in the tourism market. This paper critically examines the state of the hotel industry in the Republic of Croatia and its competitiveness in Europe, and it presents the results of research on the effectiveness of building a fictional hotel in Croatia, with a comparative analysis with European hotels.

  14. The Hotel as the Holiday/Stay destination: Trends and Innovations.

    OpenAIRE

    Hackett, Gereva; Melia, Detta

    2012-01-01

    This paper analyses trends in the international hotel industry and provides insights into the trends that are most likely to influence future business success. Trends, such as, design, social and lifestyle changes, the eco-hotel, the historically significant hotel, the sports hotel, the health spa, the quirky hotel, the boutique hotel and the fashionable hotel which are differentiating the traditional hotel product are discussed. This paper is based on primary and secondary research providing...

  15. Ontario Hydro looks at security

    International Nuclear Information System (INIS)

    Green, B.J.; Kee, B.

    1995-01-01

    Ontario Hydro operates 20 CANDU reactors on three different sites. Since 1984, a review of security arrangements on all the sites has taken place on a five-yearly basis. The review process for 1995 is outlined. The three objectives were as follows: to assess current security threats and risks to the stations; to assess the adequacy of the existing programme to protect against current threats; by comparing the security programme against those of comparable entities to establish benchmarks for good practice as a basis for improvements at Ontario Hydro. Valuable insights gained through the review are listed. These could be useful to other utilities. (UK)

  16. Transmission system planning in Ontario

    Energy Technology Data Exchange (ETDEWEB)

    Barrie, D; Macedo, F X; Mcconnach, J S [Ontario Hydro, Toronto, ON (Canada)

    1994-12-31

    In recent years, new and modified approaches to planning the large transmission system that serves the province of Ontario, Canada, have been necessary to accommodate the rapidly changing planning environment including slower uncertain growth, ageing of facilities, integration of demand side management and non utility generation options, increased competitiveness, increased financial stresses and affordable constraints. This paper describes some of the new and modified approaches and tools that have been adopted or are being developed by Ontario Hydro to cope with this changing environment. (author) 9 refs., 4 figs.

  17. Hotel Stouffer's Atlanta Inn. - Georgia (EE. UU.

    Directory of Open Access Journals (Sweden)

    Heery, -

    1976-04-01

    Full Text Available On a large 4-storey base structure rises a long, rather narrow 27-story tower. The 37,000 m2 of the hotel are distributed in the following manner: 525 hotel rooms, special suites, convention hall, meeting rooms; three restaurants with different interior decorations; ball room; cafeterias, shops; swimming-pools; additional installations that correspond to this hotel category. A chapter of great importance in the construction of the hotel was the interior planning and design. Different colour schemes, special furniture and a most varied selection of decorative and functional elements have been used. The materials and design of the exterior have been chosen with utmost care, whereby a contrast, though not a clash, with the adjacent buildings has been achieved. The hotel is completed with a 1,000-car parking deck, situated across the street and connected with the hotel by means of an over Street bridge.Está constituido por una amplia base de cuatro plantas, sobre la que se eleva una alta y esbelta torre de 27 plantas. En sus 37.000 m2 de superficie total se distribuyen: 525 habitaciones para clientes, incluyendo suites de categorías distintas; gran salón de congresos y salas de juntas y reuniones; tres restaurantes con distintas ambientaciones; sala de baile; cafeterías, tiendas; piscinas; y toda una serie de servicios propios de un hotel de esta categoría. Un capítulo de gran importancia en la construcción del hotel fue la ambientación interior, conseguida con diferentes esquemas de color, mobiliario especial y los más variados elementos decorativos y funcionales. El exterior también fue muy cuidado, empleándose materiales y diseños que contrastan, sin desentonar, con los edificios vecinos. El hotel se completa con un aparcamiento cubierto, de 1.000 plazas, situado al otro lado de la calle, y al que se une mediante un puente elevado.

  18. de los hoteles españoles

    Directory of Open Access Journals (Sweden)

    Enrique Claver Cortés

    2007-01-01

    Full Text Available Los hoteles necesitan cada vez más información para su correcta gestión y para maximizar su desempeño o éxito empresarial. De esta forma, en este estudio se analizan una serie de variables estratégicas clave que influyen directamente sobre el desempeño hotelero. Estas variables son el tamaño, el tipo de gestión y la categoría de los hoteles. En este trabajo, empleando la teoría de los grupos estratégicos, se han agrupado los hoteles españoles de entre 3 a 5 estrellas en función de cada una de estas variables estratégicas con el objetivo de determinar si influyen significativamente sobre el desempeño hotelero y en qué sentido. Entre los resultados que se han obtenido destacan el hecho de que a mayor tamaño y categoría, mayor es el desempeño que alcanzan los hoteles. Así mismo, los hoteles que pertenecen a cadenas alcanzan niveles de desempeño mayores que los independientes. Por lo tanto, de esta investigación se deducen importantes implicaciones para la dirección hotelera.

  19. Modern quality management in hotel tourism

    Directory of Open Access Journals (Sweden)

    Vorina Anton

    2012-01-01

    Full Text Available Tourism is a rapidly growing industry that requires explosive reaction of management. In order to achieve or even exceed guests' expectations, we must determine what their expectations for quality of service are. The employees are the heart of business. How do we integrate all the power of quality that we will become in the eyes of customers? This is the task of modern management in tourism. In this paper we present an analysis of quality in a casual sample of 333 guests in 42 different hotels in Slovenia and Croatia. Based on multiple linear regression analysis, we found that guests in the four-star hotels are more satisfied with the quality of offers as guests in three-star hotels. Statistically significant differences between the three-stars hotels and four-star hotel is reflected in the satisfaction with the quality of food and drink and its quick service, the price of the service, friendliness of staff to guests, and the arrangement of the restaurant, reception and rooms.

  20. SISTEM INFORMASI ADMINISTRASI KEPEGAWAIAN HOTEL

    Directory of Open Access Journals (Sweden)

    Oka Sudana

    2010-12-01

    Full Text Available The usage of computer based information management system on companies are very helpful on company'sgrowth, information management system process the data and make it into in formations that we're needed by thecompany for making decisions. One of the information management systems that often used is Human ResourceAdministration Information System. The development of a company makes a company have to own a humanresource function that capable to handle certain processes related to the company's personals. One of the examples isHuman Resource Administration Information System on Hotel Besakih Sanur, The Human Resource AdministrationInformation System has several processes, and these processes are still being done manually so they haven't beenable to give an effective an efficient result. This fact is the cause for building a human resource administrationinformation system that used information technology, so that it will be capable of managing the human resourcefunctions.System that is being build is applied by making the web based Human Resource Administration InformationSystem application using AJAX, this application also being completed by automatic absence application by usingfingerprint technology. The analysis that was being done is the analysis on user grouping, the usage of AJAX ondata processing, user interface, reporting, and the usage of fingerprint.Testing of the application is being done byinputting some data with a certain amount so that it would be known that the system can still work fine with a bigamount of data. But to avoid a big data growth especially on absence data, the system will move the data to a newtable each year. Usage of fingerprint in course of absence facilitate in inclusion of absence data.

  1. Analysis of Regional GPS Networks in Eastern Ontario

    Science.gov (United States)

    Samadi Alinia, H.; Tiampo, K. F.

    2014-12-01

    Although stable, intraplate region of eastern Canada is considered low rate deformation area in the North American plate, the retreat of large ice sheets during deglaciation in the last 20 ka has resulted in horizontal and vertical deformation of the Earth's in eastern Ontario. Present-day glacial isostatic adjustment (GIA) uplift rates approach 10 mm/yr or more at Hudson Bay and decrease with distance southeastward. Current GIA models forecast that the hinge line between uplift to the northwest and subsidence to the southeast lies somewhere near the Saint Lawrence valley in eastern Canada [Tushingham and Peltier, 1991; Peltier, 2002]. Employing continuous Global Positioning System (cGPS) observations and high precision tools for processing and then analyzing each component of derived time series are important tools to monitor the associated regional crustal deformation with good accuracies. Here we describe the analysis of coordinate time series of cGPS stations scattered sparsely throughout southeastern Ontario and between Ottawa and the east coast of Hudson Bay. Here, the two most reliable local networks, each including 4 to 6 reference stations, were selected for analysis. Data for period of approximately five years, 2008-2012.9, was processed with Bernese 5.0 over several campaigns. Individual cGPS coordinate time series were generated for each station and basic parameters, such as mean, variance and repeatability, were estimated. The time series are corrected with respect to the rigid plate motion and seasonal variations and advanced time series analysis techniques, including spectral analysis and principal component analysis were implemented. Post-processing of the time series reproduces the general GIA spatial pattern. Results also show that the vertical velocities of all stations in the solution are consistent with the GIA model uplift rate and are consistent with other cGPS sites in eastern Canada and increases from north of lake of Ontario (approximately

  2. Traveler's encounter with nymphs in a hotel bed.

    Science.gov (United States)

    Sandlund, Johanna; Banaei, Niaz

    2014-01-01

    This case illustrates skin lesions in a traveler staying in a hotel bed infested with tics. Although infestation of hotels with bedbugs belonging to the Cimex genus is a growing problem worldwide, tick infestation has never been reported before.

  3. Emergency Management for Disasters in Malaysian Hotel Industry

    Directory of Open Access Journals (Sweden)

    AlBattat Ahmad Rasmi

    2014-01-01

    Full Text Available This paper aims to identify major emergencies that have the potential to place Malaysian hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian hotels. Face-to-face interview with managers from three, four and five star hotels from different backgrounds: local; regional; and International in Kuala Lumpur, Subang, and Putrajaya are undertaken. The result revealed that Malaysian hotels are exposed to a wide range of natural and man-made disasters. Malaysian hotels lack proactive emergency planning and a lot of constraints which impede successful emergency planning for disasters in the hotel industry in Malaysia, with emphasizing on the relevant authority’s role to demonstrate emergency management to hotels convincing them to adopt such practices, so they can be able to cope with emergencies effectively.

  4. Revisiting the relevance of economic theory to hotel revenue ...

    African Journals Online (AJOL)

    Keywords: economic theory, hotels, revenue management, Big Data, hospitality education ... and the ease and quality in which pricing information is delivered to ...... Cornell Hotel and Restaurant Administration Quarterly, 25(2), 27–40.

  5. BUCHAREST HOTEL MARKET IN THE EUROPEAN CONTEXT

    Directory of Open Access Journals (Sweden)

    Silvia Patricia DODU

    2014-12-01

    Full Text Available The European hospitality industry currently sees an increase in all specific indicators, a fact that shows, on one hand, the ability of this sector to overcome the economic turbulences of recent years, but also the real perspectives for future growth. Today’s hotel industry can no longer rely on the traditional growth methods, and needs to prepare for the major confrontation with the next-generation technological developments that generate modern marketing channels but, by default, incur significantly higher costs for simply „being” on the market. The Bucharest hotel market is no exception; in the recent past, it has witnessed a slight upwards trend generated by the increase of demand in the business tourism area, while also facing the challenge of integration of modern technologies in the hotel business.

  6. Cryptosporidiosis Outbreak Associated With a Single Hotel.

    Science.gov (United States)

    Fill, Mary-Margaret A; Lloyd, Jennifer; Chakraverty, Tamal; Sweat, David; Manners, Judy; Garman, Katie; Hlavsa, Michele C; Roellig, Dawn M; Dunn, John R; Schaffner, William; Jones, Timothy F

    2017-05-01

    We investigated a gastrointestinal illness cluster among persons who attended a baseball tournament (>200 teams) during July 2015. We interviewed representatives of 19 teams; illness was reported among only the 9 (47%) teams that stayed at Hotel A (p Hotel A was significantly associated with illness (odds ratio: 7.3; 95% confidence interval: 3.6, 15.2). Eight out of nine (89%) stool specimens tested were positive for Cryptosporidium, with C. hominis IfA12G1 subtype identified in two specimens. The environmental health assessment detected a low free available chlorine level, and pool water tested positive for E. coli and total coliforms. A possible diarrheal contamination event, substantial hotel pool use, and use of cyanuric acid might have contributed to this outbreak and magnitude. Aquatic facilities practicing proper operation and maintenance (e.g., following the Centers for Disease Control and Prevention’s Model Aquatic Health Code) can protect the public’s health.

  7. Approaches to quality management in hotel industry

    Directory of Open Access Journals (Sweden)

    Kateřina Ryglová

    2013-01-01

    Full Text Available The aim of the paper is to present possibilities and specifics of quality management in hotel services with the focus on the Servqual model. Servqual works on the definition of five dimensions of service quality: tangibles, reliability, responsiveness, assurance and empathy. Demonstrating the practical application of Servqual in selected hotels in the Czech Republic is also a part of the paper. Input data have been gained by force of a primary field-research with the help of a quantitative research via questionnaires and deep interviews. The results of the Servqual score for individual dimensions of service quality have also been used to calculate a total weighted score for the examined hotels and to outline benchmarking utilisation possibilities.

  8. Contract Management: Organisational and Legal Form of Hotel Networks

    OpenAIRE

    Burak Tatyana V.

    2013-01-01

    Hotel business has been the most dynamic and profitable segment of economy, which is characterised with a high degree of internationalisation of capital and international character, during the recent decades. We clearly observe development of national and international hotel networks at this stage. Management contract is one of the methods of development and creation of hotel networks. The article describes theoretical basis of introduction of the contract management into the hotel business, ...

  9. Emergency Management for Disasters in Malaysian Hotel Industry

    OpenAIRE

    AlBattat Ahmad Rasmi; Mat Som Ahmad Puad; Abukhalifeh Ala`a

    2014-01-01

    This paper aims to identify major emergencies that have the potential to place Malaysian hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian hotels. Face-to-face interview with managers from three, four and five star hotels from different backgrounds: local; regional; and Inte...

  10. Impact of hotel service quality on the loyalty of customers

    OpenAIRE

    Jasinskas, Edmundas; Streimikiene, Dalia; Svagzdiene, Biruta; Simanavicius, Arturas

    2016-01-01

    The hotel business is rapidly developing due to growing demand for such services as well as the growing opportunities for travel. As a result, hotels face demanding customers, since the requirements for quality grow with an increased use of hotels’ services, in order to increase the competitive ability of a hotel, the issue of customer loyalty is also important. The aim of this article is to assess the impact of the quality of hotel services on the loyalty of customers. In t...

  11. Brand quality and internationality: Branded global chain hotels

    OpenAIRE

    Vrkljan, Sanela; Bartoluci, Mato; Čižmar, Sanja

    2017-01-01

    It is increasingly testing for individual hotels, even the well-run and famous ones, to compete and grow in the wider world market without having the underpinning and benefits of the global representation. Perhaps, this is why even the more notable establishments, join hotel chains or a global hotel management conglomerate. This paper focuses on the correlation between business performance of global chain hotels (GCHs) and quality and internationality of the brand they belong to. The quality ...

  12. Potential of energy savings in the hotel sector in Jordan

    Energy Technology Data Exchange (ETDEWEB)

    Ali, Yahya [Department of Humanities and Social Sciences, Faculty of Arts, Hashemite University, Zarqa 13115 (Jordan); Mustafa, Mairna [Department of Sustainable Tourism, Queen Rania' s Institute of Tourism and Heritage, Hashemite University, Zarqa 13115 (Jordan); Al-Mashaqbah, Shireen [International Office, Hashemite University, Zarqa 13115 (Jordan); Mashal, Kholoud [Department of Land Management and Environment, Faculty of Natural Resources and Environment, Hashemite University, Zarqa 13115 (Jordan); Mohsen, Mousa [Department of Mechanical Engineering, Faculty of Engineering, Hashemite University, Zarqa 13115 (Jordan)

    2008-11-15

    This paper presents some insights into Jordan's energy consumption in the tourist accommodation sector. The results of a recent survey on environmental performance in the tourist accommodation sector in Jordan were used to evaluate energy conservation in hotels. A survey was designed and distributed to hotels' managers and departments' supervisors in order to understand the environmental performance in the tourist accommodation sector in Jordan during the period 10-17 August 2006. Also some field visits were conducted to fully understand hotels interaction regarding the environment, in addition to help interpreting the results of the survey. The study is limited to all classified hotels in Jordan. It was found that lighting hotels' main building and outside areas, and air conditioning consume more electricity compared to other departments. The results show that few classified hotels already installed energy saving equipments, though, it was noticed that managers of one star hotels were not really willing to make such changes in their hotels, on the other hand, other classified hotels (2-5 star hotels) have shown a high willingness to make changes in their hotels to reduce the consumption of different types of energy. Hotel's classification played a significant role in explaining variations in most of the results, particularly when it comes to long-term investments to reduce energy consumption by using energy efficient appliances. Five and four star hotels were the most hotels willing to use energy efficient appliances to reduce energy consumption. The study suggested some strategies to help reduce the negative impacts of high energy consumption in hotels. These strategies include better insulation, and enhanced insulation for the hot water reticulation system. Moreover, enhancing and increasing the level of awareness among all hoteliers through a directed and well-designed campaign. Also offer interest free loans; and activate precise

  13. Creative approach in designing family hotels in Croatia

    OpenAIRE

    Rocco, Sanja; Šipić, Neven

    2013-01-01

    Hotel industry is becoming a leading segment of tourism in Croatia, evident from the constant increase in accommodation capacities, number of overnights, and employees in the hotel industry. To succeed, hotel managers need to identify the needs of their clients and find creative ways to please them. Hence, the future of small family-owned hotels is likely in differentiation by design. It implies a wide spectre of areas of applicability. The design is implemented in marketing strategy in the p...

  14. Quality Dimension for Elderly Service in Taiwan Hotel Industry

    OpenAIRE

    Chung-Chieh Lee; Feng-Hua Yang; Chih-Jen Chen

    2013-01-01

    The author conducted a questionnaire survey on randomly selected elderly tourists from three hotel groups in Taiwan: international group, domestic-business group, and domestic-tourist group. Based on the literature, the author developed a questionnaire and asked these tourists to rate the hotels in which they were staying on three quality dimensions: brand awareness, hotel facilities, and hotel services. Through the questionnaire survey, the author wanted to determine the performance of the t...

  15. International Alliance of Green Hotels to Reach Sustainable Competitive Advantages

    OpenAIRE

    Hufei Ge; Silu Chen; Yujie Chen

    2018-01-01

    Under increasing environmental pressure, hotel firms need to improve their ability to access international alliances while maintaining good performance for sustainable development. This paper uses survey data from 784 hotels running at different levels of service in China to test the hypothesis in an integrated analytical model, and the findings show that the impact of international alliances varies with different levels of green hotels. Despite operating in the same sector, hotels running at...

  16. Potential of energy savings in the hotel sector in Jordan

    International Nuclear Information System (INIS)

    Ali, Yahya; Mustafa, Mairna; Al-Mashaqbah, Shireen; Mashal, Kholoud; Mohsen, Mousa

    2008-01-01

    This paper presents some insights into Jordan's energy consumption in the tourist accommodation sector. The results of a recent survey on environmental performance in the tourist accommodation sector in Jordan were used to evaluate energy conservation in hotels. A survey was designed and distributed to hotels' managers and departments' supervisors in order to understand the environmental performance in the tourist accommodation sector in Jordan during the period 10-17 August 2006. Also some field visits were conducted to fully understand hotels interaction regarding the environment, in addition to help interpreting the results of the survey. The study is limited to all classified hotels in Jordan. It was found that lighting hotels' main building and outside areas, and air conditioning consume more electricity compared to other departments. The results show that few classified hotels already installed energy saving equipments, though, it was noticed that managers of one star hotels were not really willing to make such changes in their hotels, on the other hand, other classified hotels (2-5 star hotels) have shown a high willingness to make changes in their hotels to reduce the consumption of different types of energy. Hotel's classification played a significant role in explaining variations in most of the results, particularly when it comes to long-term investments to reduce energy consumption by using energy efficient appliances. Five and four star hotels were the most hotels willing to use energy efficient appliances to reduce energy consumption. The study suggested some strategies to help reduce the negative impacts of high energy consumption in hotels. These strategies include better insulation, and enhanced insulation for the hot water reticulation system. Moreover, enhancing and increasing the level of awareness among all hoteliers through a directed and well-designed campaign. Also offer interest free loans; and activate precise standards and specifications

  17. Factors Influencing Customer Satisfaction with Chain Budget Hotels in Bangkok

    OpenAIRE

    Paphada Cherdchamadol; Pitinan Kawachart

    2013-01-01

    The budget hotels in Thailand are likely to grow by the growth of low cost airline. Since cheaper airline ticket, middle management employees and their families including tourists travel more and more. Other than that, budget hotel business requires low investment but good return. Not surprisingly, the giant public company in Thailand hotel business, CENTEL, has been planned to expand new brand of 2 star hotel chain to serve the number of increasing travelers for AEC in 2015. However, IBIS Ba...

  18. Specialisation as a trend in modern hotel industry

    OpenAIRE

    Nadia Pavia; Jasmina Gržinić; Tamara Floričić

    2014-01-01

    Purpose – In this paper, the importance of the organisation of specialised hotel offer is researched, as well as its competitiveness in the market. The research goal is determination of changes in hotel competitiveness levels following implementation of specialised label standards for the purposes of as high as possible quality organisation of the hotel industry in destination and resource valorisation. Design – The paper is conceived in the way that it presents Croatian hotel industry proble...

  19. The application of security provisions in accommodation facility – hotel

    OpenAIRE

    Rotbauer, Josef

    2010-01-01

    This thesis treats of security provisions, which hotels are using to protect health and property of accommodated persons. In the opening part is caught the progress of attendance and capacities of hotels in the Czech republic during a specific time period. The next chapter focuses on possible threats, which are imminent to hotels during the operation. The third part of the thesis solves particular methods of application of security provisions, these are verified in two concrete hotels in the ...

  20. Penerapan Aplikasi Web Di Hotel Arinda Guest House Bandung

    OpenAIRE

    Ade Mubarok; M Ridza Apriyanta

    2017-01-01

    Abstrak Hotel adalah industri yang berkembang sangat cepat seiring dengan perkembangan teknologi informasi. salah satu faktor yang dapat memberikan fasilitas kenyamanan adalah adanya layanan informasi yang cepat untuk reservasi hotel. Beberapa masalah yang biasanya dihadapi pihak hotel dan calon tamunya seperti sulit mendapatkan informasi yang cepat, melakukan check in dan pembayaran yang mengharuskan tamu datang lansung ke hotel, melakukan pencatatan buku tamu dan membuat laporan secara ...

  1. EMPLOYMENT AND HUMAN CAPITAL IN THE GREEK HOTEL INDUSTRY

    OpenAIRE

    Efstathios VELISSARIOU; Christos AMIRADIS

    2014-01-01

    Tourism can have significant impacts on employment in tourist destinations. It must be also noted that the human capital in the tourism sector, and more specifically in hotels, constitutes a basic factor of quality. The effectiveness of service in the Hotel industry is often linked with the sufficient number of hotel personnel, their individual qualities and efficient Human resources management. The development of the hotel industry in Greece and the resulted employment and characteristics of...

  2. Ontario Hydro annual report 1986

    Energy Technology Data Exchange (ETDEWEB)

    1987-04-01

    Ontario Hydro`s annual report of the financial position and activities for the year 1986 consists of their financial highlights; corporate profile; customer service and satisfaction; message from Chairman; message from President; 1986 in review; financial section; management report; five-year summary of financial statistics; and comparative statistics.

  3. Ontario Hydro annual report 1986

    International Nuclear Information System (INIS)

    1987-04-01

    Ontario Hydro's annual report of the financial position and activities for the year 1986 consists of their financial highlights; corporate profile; customer service and satisfaction; message from Chairman; message from President; 1986 in review; financial section; management report; five-year summary of financial statistics; and comparative statistics

  4. [Ontario Hydro]. Corporate performance report, 1994

    International Nuclear Information System (INIS)

    1995-01-01

    Summarizes Ontario Hydro's corporate performance for the year, with actual results being compared against planned values. Also includes additional indicators that illustrate noteworthy trends in corporate performance. Corporate results are reported under the new organizational structure implemented in 1993, beginning with overall results in such areas as customer service, environmental stewardship, human resources, and finance. This is followed by reports from the Generation Business Group, Customer Services Group, Corporate Business Group, General Counsel and Secretary, Ontario Hydro Audit, Strategic Planning, Environment and Communication Group, and Ontario Hydro enterprises (Ontario Hydro Technologies, Ontario Hydro International). The appendix includes summary financial statements

  5. Ontario Energy Corporation annual report 1981. [Monograph

    Energy Technology Data Exchange (ETDEWEB)

    1981-01-01

    The Ontario Energy Corporation's mission of providing leadership and investment capital for selected energy ventures brought its total participation in projects from $16.4 million to $669 million, and its total assets increased from $44.4 million to $693 million during the year. The annual report review major operations with Ontario Energy Resources Ltd., Onexco Ltd., Ontario Alternate Energy Ltd., Ontario Power Share Ltd., and Ontario Energy in Transportation Ltd. The financial report includes a balance sheet, income and retained earnings statement, and a summary of financial changes during the reporting period. 1 figure, 4 tables. (DCK)

  6. Business Guests Satisfaction in the Hotel Industry: A Case Study of North American Hotel Chains

    Directory of Open Access Journals (Sweden)

    Milan Bradić

    2013-04-01

    Full Text Available This paper considers the problem of satisfaction of business guests with hotel brands in North America. In analysis we used the guests responses (scores given for 12 different elements of hotel product. In order to arrive at more accurate results, monitored hotel chains are grouped into price tiers. The aim of this paper is to indicate what facilities and services the North American business guests appreciate most. Industry trends and results may be beneficial to all hoteliers, especially in business tourism segment.

  7. Web Mining of Hotel Customer Survey Data

    Directory of Open Access Journals (Sweden)

    Richard S. Segall

    2008-12-01

    Full Text Available This paper provides an extensive literature review and list of references on the background of web mining as applied specifically to hotel customer survey data. This research applies the techniques of web mining to actual text of written comments for hotel customers using Megaputer PolyAnalyst®. Web mining functionalities utilized include those such as clustering, link analysis, key word and phrase extraction, taxonomy, and dimension matrices. This paper provides screen shots of the web mining applications using Megaputer PolyAnalyst®. Conclusions and future directions of the research are presented.

  8. TOTAL QUALITY MANAGEMENT AND CONTEMPORARY HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2013-04-01

    Full Text Available Strong competition in the market has caused the development of a new management approach known as Total Quality Management (TQM. Due to importance that quality plays in achieving competitive advantage, the hotel industry started to apply TQM. During the introduction of these systems, hotel companies may use different approaches to suit their own buseiness requirements. In doing so, 'TQM standards' can be used, or various international standards and models of business excellence Malcolm Balridge National Quality Award and European Quality Award.

  9. Hotels as a Property Asset Class: International and South African ...

    African Journals Online (AJOL)

    This article contributes to an understanding – presently undeveloped – of the production of hospitality spaces in South Africa, and in particular examines the country's growing hotel sector. The specific focus is upon the hotel as a form of property investment and the hotel sector as a specific property asset class. Against the ...

  10. 40 CFR 30.18 - Hotel and motel fire safety.

    Science.gov (United States)

    2010-07-01

    ... 40 Protection of Environment 1 2010-07-01 2010-07-01 false Hotel and motel fire safety. 30.18... EDUCATION, HOSPITALS, AND OTHER NON-PROFIT ORGANIZATIONS Pre-Award Requirements § 30.18 Hotel and motel fire safety. The Hotel and Motel Fire Safety Act of 1990 (Public Law 101-391) establishes a number of fire...

  11. Hotel Employees' Japanese Language Experiences: Implications and Suggestions.

    Science.gov (United States)

    Makita-Discekici, Yasuko

    1998-01-01

    Analyzes the Japanese language learning experiences of 13 hotel employees in Guam. Results of the study present implications and suggestions for a Japanese language program for the hotel industry. The project began as a result of hotel employees frustrations when they were unable to communicate effectively with their Japanese guests. (Auth/JL)

  12. Ontario electricity rates and industrial competitiveness

    International Nuclear Information System (INIS)

    2006-01-01

    Industrial electricity prices in Ontario rose significantly after the opening of the competitive Ontario electricity market in 2002, thereby widening the gap between industrial electricity prices in Ontario and those in other Canadian provinces. Navigant Consulting Ltd. conducted this study at the request of the Association of Major Power Consumers in Ontario (AMPCO) to research and compare current and historical electricity prices in Ontario and other jurisdictions in North America. The study provided an independent analysis of how industrial electricity prices in Ontario compare to those in other jurisdiction in which AMPCO members operate. It also formed the basis for comparing the impacts of electricity policy on the economic competitiveness of major power consumers in Ontario. The relative electricity intensity in the United States, Ontario and other Canadian provinces was reviewed for specific industries, including forest products, steel manufacturing, petroleum refining, chemical manufacturing and cement manufacturing. Publicly available aggregate data from Statistics Canada and the United States Bureau of the Census was then used to compare average electricity prices for industrial customers in Ontario. The data confirmed that Ontario has experienced a decline in its competitive price advantage in industrial electricity. Delivered industrial electricity prices in Ontario have increased by more than 60 per cent since 2001. Industrial electricity prices in Ontario rose above those in Quebec, Manitoba, British Columbia and New Brunswick. In addition, industrial electricity prices in Ontario rose above those in competing states such as Ohio and Illinois, in part due to the increase in the value of the Canadian dollar. It was concluded that the price increase may lead to a greater decline in economic output in Ontario compared to competing jurisdictions. 2 tabs., 14 figs., 1 appendix

  13. The Effects of Perceived Value, Website Trust and Hotel Trust on Online Hotel Booking Intention

    Directory of Open Access Journals (Sweden)

    Seo Yeon Kim

    2017-12-01

    Full Text Available With the rapid development of information technology in hotel booking context, it is no doubt that many hotels consequently enhance the needs of integrating information technologies into their overall business operations. In this study, we developed a research model which consists of perceived value, trust toward a third party online booking site, and trust toward hotels, and tested it by using partial least square techniques. Survey data were collected from 307 individuals who have prior experiences on making a reservation using third-party online booking sites. Based upon our findings, we found that the perceived value, which was affected by both price and quality, was positively related to individuals’ intention to book. We also found that both trust toward third-party online booking sites and trust toward hotels, which was influenced by online review, have positive impacts on individuals’ intention to book. The implications of these findings for both research and practice are discussed.

  14. Energy conservation: model hotel project; Conservacao de energia: projeto Hotel Modelo

    Energy Technology Data Exchange (ETDEWEB)

    Pepino, Dartes Odeniz; Sodario, Claudio Antonio [Companhia Energetica de Sao Paulo, SP (Brazil)

    1993-12-31

    This work has the objective to dimension each electrical installation of a hotel, from the load feeder circuits until the high voltage inlet, focalizing first energy conservation, according to the most updated technological terms 6 refs., 3 figs., 4 tabs.

  15. Largest solar installation on a hotel in Switzerland; Groesste Hotel-Solaranlage der Schweiz

    Energy Technology Data Exchange (ETDEWEB)

    Stadelmann, M.

    2008-07-01

    This article describes the solar thermal installation on the Hotel Europa in St. Moritz-Champfer, Switzerland. The installation provides heat energy for domestic hot water preparation and for the heating of the hotel's indoor swimming pool. A thirty-percent reduction of heating oil consumption has been obtained. The system, which is based on the 'low-flow' principle, provides the highest possible temperature difference while using low pumping energy. The hotel's hot-water circulation system, which ensures fast availability of hot water at the taps, is also discussed. This largest hotel solar installation is designed to meet heating and hot-water requirements during the summer season. The high requirements placed on the materials used are discussed. Schematics are provided and first operational experience is briefly discussed.

  16. Impact assessment of foreign hotels chains technology through hotel management contract in Cuba

    OpenAIRE

    D’Meza Pérez, Gustavo; Zaldívar Puig, Martha María; Martín Fernández, Ramón

    2015-01-01

    El sector hotelero en Cuba se clasifica en cadenas hoteleras nacionales, entidades mixtas y alojamientos en casas particulares. Dentro de ellas, las cadenas hoteleras nacionales son de propiedad pública y gestionan sus hoteles directamente (llamados de marcas propias) o mediante contratos de administración con otras cadenas extranjeras. Las empresas mixtas siempre contratan a una entidad extranjera para administrar sus hoteles, mientras que los alojamientos privados son administrados por sus ...

  17. Hotel innovation and its effect on business performance

    DEFF Research Database (Denmark)

    Mattsson, Jan; Orfila-Sintes, Francina

    2014-01-01

    This paper explores the dynamics of hotel innovation and its impact on hotel performance with a representative sample of the whole hotel sector operating in the Balearic Islands, Spain. The managers of sampled hotels (N = 331) answered questions about innovations over a 6-year period. On the basis...... of an earlier developed model of innovation types, we investigate the effect on performance of different types of innovation. We find that two combinations of innovation types impact hotel performance in a positive way, namely the combinations termed, Full and Service&Back-Office innovation. We therefore...

  18. Hotel revenue management – a critical literature review

    OpenAIRE

    Ivanov, Stanislav; Zhechev, Vladimir

    2012-01-01

    The paper presents a literature review of the main concepts of hotel revenue management (RM) and current state-of-the-art of its theoretical research. The article emphasises on the different directions of hotel RM research and is structured around the elements of the hotel RM system and the stages of RM process. The elements of the hotel RM system discussed in the paper include hotel RM centres (room division, F&B, function rooms, spa & fitness facilities, golf courses, casino and gambling fa...

  19. The Application of Intelligent Building Technologies to Space Hotels

    Science.gov (United States)

    Fawkes, S.

    This paper reports that over the last few years Intelligent Building technologies have matured and standardised. It compares the functions of command and control systems in future large space facilities such as space hotels to those commonly found in Intelligent Buildings and looks at how Intelligent Building technologies may be applied to space hotels. Many of the functions required in space hotels are the same as those needed in terrestrial buildings. The adaptation of standardised, low cost, Intelligent Building technologies would reduce capital costs and ease development of future space hotels. Other aspects of Intelligent Buildings may also provide useful models for the development and operation of space hotels.

  20. Hotell Hilton Tallinn Park / Kersti Pikk

    Index Scriptorium Estoniae

    Pikk, Kersti

    2016-01-01

    Äriklassihotellide ketti Hilton kuuluv hotell Tallinnas. Arhitektuurse lahenduse autor Meelis Press. Interjööri kujundasid Soome büroo dSign Vertti Kivi & Co ja Allianss Arhitektid. Hotelli tube ja üldalasid kaunistavad Katrin Karu ja Maria Simsoni maalid

  1. Hotel Contemporary Resort - Florida – (EE. UU.

    Directory of Open Access Journals (Sweden)

    Welton Becket y Asociados, Arquitectos e Ingenieros

    1973-10-01

    Full Text Available The revolutionary design of this Hotel is based on a completely modulated construction, in which prefabricated room units were used, superimposed in two fronts in a triangular shape, enclosing a wide public space inside. In this space, furthermore, the necessary installations have been arranged to allow a monorail to pass. The building has four main levels for the public, eight storeys of rooms, one of suites, and a spacious restaurant which crowns the building. Adjoining it, there is a low building, with only three heights, entirely for rooms. Between this annex and the hotel , there is a total of over a thousand rooms for guests.El revolucionario diseño de este hotel está basado en una construcción totalmente modulada, en la que se emplearon unidades prefabricadas de habitación, superpuestas en dos frentes de una forma triangular, encerrando en su interior un amplio espacio público. En este último se han dispuesto, además, las instalaciones necesarias para permitir el paso de un monorraíl. El edificio consta de cuatro niveles principales para el público, ocho plantas de habitaciones, una de suites, y un amplio restaurante que corona el edificio. Adyacente a él se encuentra una construcción baja, de sólo tres alturas, dedicada enteramente a habitaciones. Entre este anexo y el hotel, albergan un total de más de mil habitaciones para huéspedes.

  2. Hilbert's Grand Hotel with a series twist

    Science.gov (United States)

    Wijeratne, Chanakya; Mamolo, Ami; Zazkis, Rina

    2014-08-01

    This paper presents a new twist on a familiar paradox, linking seemingly disparate ideas under one roof. Hilbert's Grand Hotel, a paradox which addresses infinite set comparisons is adapted and extended to incorporate ideas from calculus - namely infinite series. We present and resolve several variations, and invite the reader to explore his or her own variations.

  3. Solar water heating in the hotel industry

    Energy Technology Data Exchange (ETDEWEB)

    Urbanek, A

    1981-01-01

    There is an increasing number of hotels, pensions, guest-houses and boarding-houses whose owners attempt to lower their energy cost - especially for water heating in summer - by installing solar systems. The article presents some examples of buildings in West Germany.

  4. Greening the Hotel Operations: Puerto Princesa Experience

    Directory of Open Access Journals (Sweden)

    Josefina S. Viernes

    2014-10-01

    Full Text Available - The study was conducted to assess the extent of implementation of green practices in the housekeeping and food and beverage departments among standard hotels in Puerto Princesa City, Palawan with respect to solid waste management, water conservation and energy utilization. The descriptive design was utilized in this research. Respondents of this study were the supervisors and staff of the Housekeeping and Food and Beverage Departments of the 13 standard hotels in Puerto Princesa City. Using total enumeration, 52 hoteliers were asked to answer the survey questionnaire to be able to come up with data needed in the study. Frequency counts, percentages, means and Analysis of Variance were used to interpret and analyze the data gathered. Among the three groups of green practices included in the study, solid waste management obtained the highest mean for both the housekeeping department and food and beverage department which indicates that green practices under this category are the most extensively implemented. Conversely, respondents from the housekeeping department rated green practices related to energy utilization as the least implemented while food and beverage department respondents revealed that green practices pertaining to water conservation are the least implemented. Using one way analysis of variance (ANOVA, the responses revealed that there is no significant difference in the extent of implementation of green practices in all the three categories that were studied within hotels. However, a significant difference among hotels was found out when it comes to the extent of implementation of green practices for the same categories.

  5. Hotel Luz Sevilla, España

    Directory of Open Access Journals (Sweden)

    Población Knappe, E.

    1967-03-01

    Full Text Available The basement contains the general services of the building, luggage stores, lecture and exhibition halls, and a sauna bath. The offices, phone exchanges, drawing room and bar are situated on the ground floor. Other reception rooms, dining hall and kitchen are on the first floor. There are intermediate floors between the ground, first and second floors, to accommodate various auxiliary services. The remaining hotel floors contain the guest rooms. On the top floor there is suitable space for banquets and social functions. The project is finely built and fitted with most luxurious and up to date fittings, as befit a luxury hotel.La planta de sótano alberga: los servicios generales del edificio; una zona para consigna de equipajes; sala de conferencias o exposiciones; sauna, etc. En planta baja están situadas: las oficinas; centralitas; salón y bar, etc. La planta primera aloja: los salones; comedores; cocina, etc. Entre la planta baja y primera, y primera y segunda, han sido construidas dos entreplantas para servicios. Las restantes plantas están ocupadas por las habitaciones del Hotel. Y en la planta de ático se han creado los ambientes propicios para homenajes o banquetes y fiestas sociales. El edificio está tratado con gran nobleza y equipado con las más modernas instalaciones de confort, cual corresponde a un hotel de lujo.

  6. Labour productivity in the hotel business

    NARCIS (Netherlands)

    W.H.M. van der Hoeven; A.R. Thurik (Roy)

    1984-01-01

    textabstractThis article studies differences in labour productivity in the hotel business. Cross section data consisting of one German and two Dutch samples are used. Explanatory variables are: scale, proportion of restaurant sales relative to accommodation sales, wage rate, location and price. This

  7. Women in the Hotel and Catering Industry.

    Science.gov (United States)

    Hotel and Catering Training Board, Wembley (England).

    A study of the employment of women in the hotel and catering industry indicated that the industry employs nearly 17 percent of the entire paid female work force in the United Kingdom. Women constitute 75 percent of the industry's work force, and 47 percent of its managers are women. Women's position in the industry is characterized by their…

  8. The collected economics articles of Harold Hotelling

    CERN Document Server

    1990-01-01

    In 1985 I first began my research on the life and work of Harold Hotel­ ling. That year, Harold Hotelling's widow had donated the collection of his private p:;tpers, correspondence and manuscripts to the Butler Library, Columbia University. This is a most appropriate place for them to reside, in that Hotelling's most productive period as an active researcher in eco­ nomics and statistics coincides with the years when he was Professor of Mathematical Economics at Columbia (1931-1946). The Hotelling Collection comprises some 13,000 separate items and contains numerous unpublished letters and manuscripts of great importance to historians of economics and statistics. In the course of the following year I was able, with the generous financial assistance of the Nuffield Foundation, the Economic and Social Research Council, the British Academy and the University of Durham, to spend six weeks over the Easter period working on the collection. I returned to New York in September 1986 while on sabbatical leave from th...

  9. Application of Text Mining to Extract Hotel Attributes and Construct Perceptual Map of Five Star Hotels from Online Review: Study of Jakarta and Singapore Five-Star Hotels

    Directory of Open Access Journals (Sweden)

    Arga Hananto

    2015-12-01

    Full Text Available The use of post-purchase online consumer review in hotel attributes study was still scarce in the literature. Arguably, post purchase online review data would gain more accurate attributes thatconsumers actually consider in their purchase decision. This study aims to extract attributes from two samples of five-star hotel reviews (Jakarta and Singapore with text mining methodology. In addition,this study also aims to describe positioning of five-star hotels in Jakarta and Singapore based on the extracted attributes using Correspondence Analysis. This study finds that reviewers of five star hotels in both cities mentioned similar attributes such as service, staff, club, location, pool and food. Attributes derived from text mining seem to be viable input to build fairly accurate positioning map of hotels. This study has demonstrated the viability of online review as a source of data for hotel attribute and positioning studies.

  10. Smoking in hotels: prevalence, and opinions about restrictions.

    Science.gov (United States)

    Semmonds, A; Bailey, K; Bentley, S; Chase, V; Fernando, S; Guruge, A; King, M; Tan, O M; Walsh, R

    1995-02-01

    Exposure to high levels of environmental tobacco smoke can occur in hotels. Controversy exists about smoking regulation on licensed premises. This survey of 138 people attending one of three Newcastle hotels during 1993 found that 57 per cent of respondents were nonsmokers. Fifty-eight per cent (95 per cent confidence interval (CI) 50 to 66 per cent) of respondents in these hotels believed their health was being adversely affected by other people's smoke in the hotel. Seventy per cent (CI 62 to 78 per cent), including half the smokers, were in favour of restriction of smoking in the hotels. Most preferred the establishment of smoke-free areas to the introduction of total smoking bans in hotels. The failure of hotels to regulate smoking suggests that a legislative approach is required. The case for legislation would be strengthened by a larger study elsewhere in Australia.

  11. Legionellosis Outbreak Associated With a Hotel Fountain

    Science.gov (United States)

    Smith, Shamika S.; Ritger, Kathy; Samala, Usha; Black, Stephanie R.; Okodua, Margaret; Miller, Loretta; Kozak-Muiznieks, Natalia A.; Hicks, Lauri A.; Steinheimer, Craig; Ewaidah, Saadeh; Presser, Lance; Siston, Alicia M.

    2015-01-01

    Background. In August 2012, the Chicago Department of Public Health (CDPH) was notified of acute respiratory illness, including 1 fatality, among a group of meeting attendees who stayed at a Chicago hotel during July 30–August 3, 2012. Suspecting Legionnaires' disease (LD), CDPH advised the hotel to close their swimming pool, spa, and decorative lobby fountain and began an investigation. Methods. Case finding included notification of individuals potentially exposed during July 16–August 15, 2012. Individuals were interviewed using a standardized questionnaire. An environmental assessment was performed. Results. One hundred fourteen cases were identified: 11 confirmed LD, 29 suspect LD, and 74 Pontiac fever cases. Illness onsets occurred July 21–August 22, 2012. Median age was 48 years (range, 22–82 years), 64% were male, 59% sought medical care (15 hospitalizations), and 3 died. Relative risks for hotel exposures revealed that persons who spent time near the decorative fountain or bar, both located in the lobby were respectively 2.13 (95%, 1.64–2.77) and 1.25 (95% CI, 1.09–1.44) times more likely to become ill than those who did not. Legionella pneumophila serogroup 1 was isolated from samples collected from the fountain, spa, and women's locker room fixtures. Legionella pneumophila serogroup 1 environmental isolates and a clinical isolate had matching sequence-based types. Hotel maintenance records lacked a record of regular cleaning and disinfection of the fountain. Conclusions. Environmental testing identified Legionella in the hotel's potable water system. Epidemiologic and laboratory data indicated the decorative fountain as the source. Poor fountain maintenance likely created favorable conditions for Legionella overgrowth. PMID:26716104

  12. Chronic disease risk factors among hotel workers

    Science.gov (United States)

    Gawde, Nilesh Chandrakant; Kurlikar, Prashika R.

    2016-01-01

    Context: Non-communicable diseases have emerged as a global health issue. Role of occupation in pathogenesis of non-communicable diseases has not been explored much especially in the hospitality industry. Aims: Objectives of this study include finding risk factor prevalence among hotel workers and studying relationship between occupational group and chronic disease risk factors chiefly high body mass index. Settings and Design: A cross-sectional study was conducted among non-managerial employees from classified hotels in India. Materials and Methods: The study participants self-administered pre-designed pilot-tested questionnaires. Statistical analysis used: The risk factor prevalence rates were expressed as percentages. Chi-square test was used for bi-variate analysis. Overweight was chosen as ‘outcome’ variable of interest and binary multi-logistic regression analysis was used to identify determinants. Results: The prevalence rates of tobacco use, alcohol use, inadequate physical activity and inadequate intake of fruits and vegetables were 32%, 49%, 24% and 92% respectively among hotel employees. Tobacco use was significantly common among those in food preparation and service, alcohol use among those in food service and security and leisure time physical activity among front office workers. More than two-fifths (42.7%) were overweight. Among the hotel workers, those employed in food preparation and security had higher odds of 1.650 (CI: 1.025 – 2.655) and 3.245 (CI: 1.296 – 8.129) respectively of being overweight. Conclusions: Prevalence of chronic disease risk factors is high among hotel workers. Risk of overweight is significantly high in food preparation and security departments and workplace interventions are necessary to address these risks PMID:27390474

  13. Legionellosis Outbreak Associated With a Hotel Fountain.

    Science.gov (United States)

    Smith, Shamika S; Ritger, Kathy; Samala, Usha; Black, Stephanie R; Okodua, Margaret; Miller, Loretta; Kozak-Muiznieks, Natalia A; Hicks, Lauri A; Steinheimer, Craig; Ewaidah, Saadeh; Presser, Lance; Siston, Alicia M

    2015-12-01

    Background.  In August 2012, the Chicago Department of Public Health (CDPH) was notified of acute respiratory illness, including 1 fatality, among a group of meeting attendees who stayed at a Chicago hotel during July 30-August 3, 2012. Suspecting Legionnaires' disease (LD), CDPH advised the hotel to close their swimming pool, spa, and decorative lobby fountain and began an investigation. Methods.  Case finding included notification of individuals potentially exposed during July 16-August 15, 2012. Individuals were interviewed using a standardized questionnaire. An environmental assessment was performed. Results.  One hundred fourteen cases were identified: 11 confirmed LD, 29 suspect LD, and 74 Pontiac fever cases. Illness onsets occurred July 21-August 22, 2012. Median age was 48 years (range, 22-82 years), 64% were male, 59% sought medical care (15 hospitalizations), and 3 died. Relative risks for hotel exposures revealed that persons who spent time near the decorative fountain or bar, both located in the lobby were respectively 2.13 (95%, 1.64-2.77) and 1.25 (95% CI, 1.09-1.44) times more likely to become ill than those who did not. Legionella pneumophila serogroup 1 was isolated from samples collected from the fountain, spa, and women's locker room fixtures. Legionella pneumophila serogroup 1 environmental isolates and a clinical isolate had matching sequence-based types. Hotel maintenance records lacked a record of regular cleaning and disinfection of the fountain. Conclusions.  Environmental testing identified Legionella in the hotel's potable water system. Epidemiologic and laboratory data indicated the decorative fountain as the source. Poor fountain maintenance likely created favorable conditions for Legionella overgrowth.

  14. Chronic disease risk factors among hotel workers.

    Science.gov (United States)

    Gawde, Nilesh Chandrakant; Kurlikar, Prashika R

    2016-01-01

    Non-communicable diseases have emerged as a global health issue. Role of occupation in pathogenesis of non-communicable diseases has not been explored much especially in the hospitality industry. Objectives of this study include finding risk factor prevalence among hotel workers and studying relationship between occupational group and chronic disease risk factors chiefly high body mass index. A cross-sectional study was conducted among non-managerial employees from classified hotels in India. The study participants self-administered pre-designed pilot-tested questionnaires. The risk factor prevalence rates were expressed as percentages. Chi-square test was used for bi-variate analysis. Overweight was chosen as 'outcome' variable of interest and binary multi-logistic regression analysis was used to identify determinants. The prevalence rates of tobacco use, alcohol use, inadequate physical activity and inadequate intake of fruits and vegetables were 32%, 49%, 24% and 92% respectively among hotel employees. Tobacco use was significantly common among those in food preparation and service, alcohol use among those in food service and security and leisure time physical activity among front office workers. More than two-fifths (42.7%) were overweight. Among the hotel workers, those employed in food preparation and security had higher odds of 1.650 (CI: 1.025 - 2.655) and 3.245 (CI: 1.296 - 8.129) respectively of being overweight. Prevalence of chronic disease risk factors is high among hotel workers. Risk of overweight is significantly high in food preparation and security departments and workplace interventions are necessary to address these risks.

  15. Samson Cree lawsuit costs Ottawa more than $45 million in legal fees so far

    International Nuclear Information System (INIS)

    Anon

    2005-01-01

    Some $45 million has been spent by the federal government in a continuing legal fight against two Alberta native bands. The fight is about oil and gas royalties. The Samson and Emineskin bands on the Hobbema reserve north of Red Deer, Alberta are accusing the federal government of having mismanaged their oil and gas royalties for five decades. According to a spokesperson for the Canadian Taxpayers Federation, the case is a costly evidence of Ottawa's wrong-headed approach to aboriginal assets

  16. General Reevaluation Report and Environmental Impact Statement for the Blanchard River, Ottawa, Ohio Flood Protection Project

    Science.gov (United States)

    1987-04-01

    Black locust Black willow Honey locust Mulberry Slippery elm Box elder Cottonwood Multiflora rose Green ash Hackberry The U.S. Fish and Wildlife Service...flows in the Blanchard River at Ottawa. The Perry Street bridge was removed in 1951 and replaced by a new bridge at Elm Street that is less restrictive...flood plain. The present tree growth commonly consists of a second growth of spe- cies of elm , maple, and oak. All of the Blanchard River basin lies

  17. CORRELATION BETWEEN THE PENETRATION STRATEGIES AND MARKETING MIX OF INTERNATIONAL HOTEL CHAINS IN ROMANIA

    OpenAIRE

    Cosma Smaranda, Adina; Fleseriu, Cristina; Bota, Marius

    2016-01-01

    On the Romanian market there are 21 international hotel chains, having 51 hotels. The goal of the research paper is to analyze which are the marketing mix policies and strat-egies used by the hotels, belonging to an international hotel chain on the Romanian market. For this purpose, a descriptive research was implemented through investigation of all the hotels that are part of an international hotel chain. The research reveals that hotels operate by abiding the norms established by contract. ...

  18. Hotel Overbooking and Cooperation with Third-Party Websites

    Directory of Open Access Journals (Sweden)

    Yufeng Dong

    2015-08-01

    Full Text Available Hotels cooperate with third-party websites to enhance their competitive position and attain sustainable development in the era of e-commerce. Furthermore, hotel managers overbook to hedge against last-minute cancellations and customer no-shows. This paper discusses pricing and overbooking strategies of a hotel in the context of cooperation with multiple third-party websites and analyzes how these strategies influence the cooperation process. The increase in profits resulting from the overbooking strategy is also examined. A model of a Stackelberg game between the hotel and third-party websites and a Nash game among the third-party websites are developed to analyze the process. Results indicate that the compensation coefficient has a slight influence on hotel pricing strategy, but causes a sharp decrease in overbooking level. As the hotel demands to lessen the probability of denying under higher compensation rate, the third-party websites would exert less sales effort to reduce the demand of online customers. Results also show that under a given market demand, hotel effort only serves to redistribute market shares among the hotel and third-party websites, without influencing hotel pricing and overbooking decisions. Specifically, the market shares of the third-party websites decrease in the effort level of the hotel resulting from an increase in the hotel market share. Finally, in the numerical example where one hotel and two websites are analyzed, hotel overbooking strategy improves hotel profit by 4.20%, whereas profit improvements for Websites 1 and 2 are as high as 5.26% and 5.21%, respectively. Managerial implications of the study are also provided.

  19. Ontario Hydro Research Division, 1980

    International Nuclear Information System (INIS)

    The work of the Research Division of Ontario Hydro provides technical and scientific support for the engineering and operation of a power system that includes hydraulic, fossil-fired, and nuclear generation. It also relates to the transmission and distribution of electricity and to the need to help customers use electricity with safety and economy. Among the examples of projects given are qualification of CANDU heat transport system components, pressure tube replacement, steam generator integrity, testing for earthquake resistance, and radioactive waste disposal

  20. Transforming Ontario's Power Generation Company

    International Nuclear Information System (INIS)

    Manley, J.; Epp, J.; Godsoe, P.C.

    2004-01-01

    The OPG Review Committee was formed by the Ontario Ministry of Energy to provide recommendations and advice on the future role of Ontario Power Generation Inc. (OPG) in the electricity sector. This report describes the future structure of OPG with reference to the appropriate corporate governance and senior management structure. It also discusses the potential refurbishing of the Pickering A nuclear generating Units 1, 2 and 3. The electricity system in Ontario is becoming increasingly fragile. The province relies heavily on electricity imports and the transmission system is being pushed to near capacity. Three nuclear generating units are out of service. The problems can be attributed to the fact that the electricity sector has been subjected to unpredictable policy changes for more than a decade, and that the largest electricity generator (OPG) has not been well governed. OPG has had frequent senior management change, accountability has been weak, and cost overruns have delayed the return to service of the Pickering nuclear power Unit 4. It was noted that the generating assets owned and operated by OPG are capable of providing more than 70 per cent of Ontario's electricity supply. Decisive action is needed now to avoid a potential supply shortage of about 5,000 to 7,000 megawatts by 2007. In its current state, OPG risks becoming a burden on ratepayers. Forty recommendations were presented, some of which suggest that OPG should become a rate-regulated commercial utility focused on running and maintaining its core generating assets. This would require that the government act as a shareholder, and the company operate like a commercial business. It was also emphasized that the market must be allowed to bring in new players. refs., tabs., figs

  1. How energy efficient are hotels really? An investigation on the energy consumption in the hotel business; Wie energieintensiv sind Hotels wirklich? Studie ueber den Energieverbrauch in der Hotellerie

    Energy Technology Data Exchange (ETDEWEB)

    Bernard, Soara [Wuppertal Univ. (Germany); Voss, Karsten [Wuppertal Univ. (Germany). Fachbereich Architektur

    2012-11-01

    Energy savings and increased energy efficiency gain in importance in the hotel sector. But at which energy consumption is a hotel energy efficient? What are the typical energy consumption figures? Compared to other utilizations of buildings the available data for hotels is low. Against this background, the Department of Building Physics and Building Services of the University of Wuppertal (Wuppertal, Federal Republic of Germany) investigates energy consumption in hotels. These studies are funded by the Federal Ministry of Economy and Technology within the research initiative EnOB (Research for energy-optimized construction).

  2. A social pedagogy approach to residential care: balancing education and placement in the development of an innovative child welfare residential program in Ontario, Canada.

    Science.gov (United States)

    Gharabaghi, Kiaras; Groskleg, Ron

    2010-01-01

    This paper chronicles the exploration and development of a residential program of the child welfare authority of Renfrew County in Ontario, Canada. Recognizing that virtually its entire population of youth in care was failing to achieve positive outcomes in education, Renfrew County Family and Children Services embarked on a program development process that included many unique elements within the Ontario child welfare context. This process introduced the theoretical framework of social pedagogy to the provision of residential care, and it replaced the idea of psychotherapy as the primary agent of change for youth with the concept of living and learning. The result is a template for the Ottawa River Academy, a living and learning program for youth in care that exemplifies the possibilities embedded in creative thought, attention to research and evidence, and a preparedness to transcend traditional assumptions with respect to service designs and business models for residential care in child welfare.

  3. [Ontario Hydro International Inc.]. Annual report 1993

    International Nuclear Information System (INIS)

    1994-01-01

    Ontario Hydro International Inc. is the international representative of Ontario Hydro. OHII operates as a global utility that markets Ontario Hydro's services and products. Its mission is to be the leader in energy efficiency and sustainable development in the international marketplace. This report describes the year's activities in the following areas: Energy management and environment, hydroelectric generation, nuclear products and services, fossil generation, grid (transmission) business, utility management, Asia Power Group Inc. The document also includes financial highlights and international and customer contracts

  4. The safety of Ontario's nuclear reactors

    International Nuclear Information System (INIS)

    1980-06-01

    A Select Committee of the Legislature of Ontario was established to examine the affairs of Ontario Hydro, the provincial electrical utility. Extensive public hearings were held on several topics including the safety of nuclear power reactors operating in Ontario. The Committee found that these reactors are acceptably safe. Many of the 24 recommendations in this report deal with the licensing process and public access to information. (O.T.)

  5. ENVIRONMENTAL MANAGEMENT AT STAR RATED HOTEL IN BALI

    Directory of Open Access Journals (Sweden)

    Jaya Pramono

    2014-03-01

    Full Text Available The outcomes of tourism in relation to the environmental sustainability is to preserve nature, environment, and resources availablity. Therefore, the obligation to maintain sustainability of environmental are become a top agenda for the managers of the star-rated hotels. In line with this spirit the high growth of hotel and tourist arrival in Bali correlated with the high of resources use to meet the demand of hotel guests, it will affect to the environment of hotel and the environmental of Bali. This study surveyed 126 star hotels in Bali (which consists of four (4 one-star hotels, ten (10 two-star hotels, thirty-nine (39 three-star hotels, twenty-four (24 four-star hotels, and forty-nine (49 five star hotels, using a questionnaire, where the alternative answer used the seven (7 options, and the data were analyzed using descriptive statistics, and structural equation modelling (SEM. This study successfully established a significant model that describes the relationship between environmental issues, environmental management processes, and the benefits of environmental management processes in star rated hotels in Bali. Also the results of this research demonstrate that: 1. There is a significant relationship between environmental issues to the process of environmental management at star rated hotels in Bali, and 2. There is a significant relationship between the process of environmental management to the the benefits of environmental management processes of the star rated hotels in Bali. Furthermore, the issues of environment is consists of: a. The issue of pressure from tour operator, b. The issue of customer and tourists pressure, and c. The issue of climate change. Then the environmental management process of hotel consists of: a. The wastewater management process, b. The solid waste management processes, and c. The chemical management processes, and finally the benefits of environmental management processes in star hotels are consists of: a

  6. Alternative models for restructuring Ontario's electric sector

    International Nuclear Information System (INIS)

    Bright, D.; Salaff, S.

    1996-01-01

    The future of Ontario Hydro and the provincial electrical sector was discussed. Various models proposed for restructuring Ontario's electric sector were described and views of some of the stake holders were presented, among them the views of AMPCO, MEA, the Ontario Chamber of Commerce, IPPSO, Ontario Hydro Management, Energy Probe and the Power Workers' Union. In general, most stake holders were in favour of privatization to some degree except for the Power Workers' Union which was unalterably opposed to privatization, claiming that it would lead to quantum increases in electricity rates. 2 figs

  7. [Ontario Hydro]. Corporate performance report, 1993

    International Nuclear Information System (INIS)

    1994-01-01

    Summarizes Ontario Hydro's corporate performance for the year, with actual results being compared against planned values established in the approved corporate financial plan and work program budget. Also includes additional indicators that illustrate noteworthy trends in corporate performance. Corporate results are reported under the new organizational structure implemented in mid-1993, beginning with overall results in such areas as customer satisfaction, electricity sales, human resources, and environmental protection. This is followed by reports from the Electricity Group (supply, generation, transmission), the Energy Services and Environment Group (load saved and shifted, non-utility generation, retail distribution), and Ontario Hydro enterprises (Ontario Hydro Technologies, Ontario Hydro International). The appendix contains summary financial statements

  8. The restructuring of the Ontario electricity market

    International Nuclear Information System (INIS)

    Doucet, J.A.

    1999-01-01

    A summary of the current status of the deregulation of the electricity market in Ontario was presented. To follow global deregulation trends, the Ontario Government has embarked on a considerable restructuring of the Ontario electricity market. The monopoly position of Ontario Hydro has been removed by restructuring the provincial utility into two separate companies, GENCO and SERVCO, which will be responsible for the generation and transmission and distribution of electricity, respectively. Other mechanisms put in place to favour a free and competitive market for electricity in the province, such as the arrival on the market of other electricity producers, and the establishment of the independent market operator, are also discussed. 2 tabs

  9. The Education Act (Ontario) 1980: A Review.

    Science.gov (United States)

    Hodder, C. J.

    1984-01-01

    Ontario has provided special education legislation through the Education Amendment Act, 1980. Issues related to teacher preparation for special education and program planning and implementation are reviewed. (DF)

  10. AN EXPLORATORY RESEARCH ON HISTORY OF CLUJ HOTELS

    Directory of Open Access Journals (Sweden)

    Marius BOTA

    2014-12-01

    Full Text Available Cluj-Napoca has a long and interesting history. The City of Cluj is considered the “capital of Transylvania” because it is an important academic, cultural and business center, an interesting tourist destination for various types of tourists. The present study makes an analysis regarding the hotels from Cluj during the 19th and 20th centuries. The analysis is focusing on history of the hotels, their market evolution and the stories related to those hotels. This period was chosen for this research because represent the beginnings of the Cluj hotels market. For the investigations it was used exploratory research, obtaining secondary data through different types of sources: history books, published studies, web sites and old pictures. The present research has two main objectives: the first one is to explore the Cluj history in order to identify the hotels present on the market during the 19th and 20th centuries; the second one is to revile some stories related to the hotels, owners and buildings. There were identified 11 hotels from Cluj during the 19th and 20th centuries. There were not included here the hotels build in the last part of the communist period. At present, the buildings in which were functioned the most important hotels, are on the list of historical monuments from Cluj County. It can be proposed some old pictures and interesting stories about the hotels, the buildings, the guests, in order to attract the tourists.

  11. Enhancing Marketing Of Fariz Hotel Through Coorperating With Global Travel Agent

    OpenAIRE

    Anrico Jusuf Setiadi; Salsabila Salsabila; Yusak Adheo Widyarta; Thet Htar Zin

    2018-01-01

    According to Explore Wisata (2017) Malang is a city that has many tourist destinations. Most of them located in area of Batu, there are many interesting tourist destinations. This is balanced by the number of hotels ranging from budget hotels to high star hotels that are spread around Batu. Fariz hotel is one of the hotels that compete in the budget class hotel that is surrounded by Batu area. Although Fariz hotel is a budget hotel, Fariz hotel has the better quality and service compared to t...

  12. Are Hotels Coveting only Half of the Millennial Market? Part Two

    OpenAIRE

    Brudney, David M.

    2017-01-01

    What hotels can do/are doing to compete? In competing with lodging rentals, hotel brands have taken note and taking action. Hotels are working to individualize their properties so they feel more boutique. Some hotels are now oering original guidebooks written by locals, while chains are creating collections of properties, like Hilton Curio, where the hotels are distinctive rather than cookie-cutter.

  13. Public health assessment for petitioned public health assessment, Ottawa Radiation Areas, Ottawa, Lasalle County, Illinois, Region 5. CERCLIS No. ILD980606750. Final report

    International Nuclear Information System (INIS)

    1993-01-01

    During an aerial survey for radiation levels following the cleanup of a radium dial painting operation, abnormally high levels of gamma radiation were detected at thirteen locations throughout Ottawa, Illinois. Additional ground level measurements helped to localize these and four additional areas within the city with levels of radioactivity elevated above background. Field studies by the U.S. Environmental Protection Agency (EPA) and the Illinois Department of Nuclear Safety have identified the major contaminant at these areas as radium-226 (Ra-226). Additional studies to determine the levels of radon-222 (Rn-222) within many structures have indicated radon concentrations well above the EPA limit of 4 picocuries per liter (pCi/L)

  14. Kundnöjdheten i Hotel Anna

    OpenAIRE

    Boije, Daniel

    2014-01-01

    I dagens läge värderas kundrelationer högt inom marknadsföringen. Kundnöjdhet förknippas med lönsamhet och ses som en långsiktig investering. Hotel Anna är ett litet hotell i centrala Helsingfors och fungerar som min uppdragsgivare. Syftet med detta arbete är att utreda kundnöjdheten samt hur kundbetjäning och kvalitet upplevs i hotellet. Delsyftet är också att hitta kundnöjdhets förbättringsförslag för hotellet. Den teoretiska referensramen består av teori som behandlar tjänster, kvalitet, k...

  15. CULTURE AND CREATIVITY IN THE HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Maria-Cristina IORGULESCU

    2015-11-01

    Full Text Available Academics’ have always had an interest in creativity, although the literature on this subject began to develop once the rate of progress in science, technology and other fields started to increase. Currently, it is generally considered that the countries with a less creative population will fail to be competitive at an international level. This principle can easily be applied in the business environment, where creativity is needed in order to innovate and to gain competitive advantage. The paper focuses on creativity in a specific economic sector: the hotel industry, aiming at highlighting the way this extremely needed ability is influenced by cultural values. As a result, the paper presents the influence of three of Hofstede’s socio-cultural values (individualism, power distance and long term orientation on employees’ creativity in the Romanian hotel industry.

  16. Total quality management in hotel industry

    OpenAIRE

    Mitreva, Elizabeta; Saneva, Dusica; Miteva, Natasa

    2017-01-01

    Total quality management (TQM) is a systematic management approach aiming at continuous increase of the value offered to consumers through improvement of service quality. In hotel industry, success is achieved through service quality, which stands as a key factor for sustainability in the twenty-first century. Nowadays, quality is the basic factor for survival on the market, better competition, and greater profitability. TQM is a process that starts and ends with the consumer. The aim of this...

  17. Hotel housekeeping occupational stressors in Norway

    OpenAIRE

    Yap, Matthew H. T.

    2011-01-01

    Stress is evident in the Norwegian hotel industry and requires urgent attention as portrayed in Annbjørg’s housekeeping managerial occupation. Annbjørg’s occupational stressors derived from weak control of and support for demanding jobs in the housekeeping department and possibly under-reward in comparison to her tireless efforts. Hence, this case study provides a platform for educators, trainers, managers, students and learners to critically examine, discuss and argue managerial occupational...

  18. HOTEL HIJAU SEBAGAI ALTERNATIF PENGURANGAN DAMPAK LINGKUNGAN

    OpenAIRE

    Nanny Roedji Roedji

    2016-01-01

    Nowadays, eviromental management has gotten a fully attention. Then, hospitality industry in East Java Province has committed to the Eco Friendly Enviroment needs a deep investigation in order to analyze a practical managment of hotel product which uses an eviromental friendly method in improving efficiency of energy, water, air quality, and solid waste management and liquid waste management system. This research used a descriptive qualitatif method which chracterized causuality and using a s...

  19. ROMANIAN HOTELS IN THE DIGITAL MARKETING PRESENT

    OpenAIRE

    MARIA-LUMINITA COJOCEA; MONICA MARIA COROS

    2014-01-01

    The current marketing trends and the well-known smart communication devices (smartphone, tablet, laptop, etc.) used on a daily basis by more and more people worldwide and by most of the travel industry customers, are here to stay in the travel and hotel industries and far from becoming obsolete. By ignoring them or by remaining in denial about their popularity and the changes they bring, hoteliers will only end up facing the disastrous consequences of their ignorance. Most of the Romanian hot...

  20. Layanan Berbasis Lokasi Hotel Menggunakan Realitas Tertambah

    OpenAIRE

    Nur Imansyah; Sri Handani Widiastuti

    2017-01-01

    Getting information in real time at specific times and locations is especially needed when users have high mobility. But often users are not familiar with the area, so difficulty in finding locations and information. The development of technology for location based services and augmented reality makes it easy to get information from available resources in locations using mobile devices equipped with GPS devices. The research aims to combine hotel location based services and augmented reality ...

  1. BUCHAREST HOTEL MARKET IN THE EUROPEAN CONTEXT

    OpenAIRE

    Ioana Cristiana PATRICHI

    2014-01-01

    The European hospitality industry currently sees an increase in all specific indicators, a fact that shows, on one hand, the ability of this sector to overcome the economic turbulences of recent years, but also the real perspectives for future growth. Today’s hotel industry can no longer rely on the traditional growth methods, and needs to prepare for the major confrontation with the next-generation technological developments that generate modern marketing channels but, by default, incur sign...

  2. Brand equity in the Pakistani hotel industry

    OpenAIRE

    Ishaq, Muhammad Ishtiaq; Hussain, Nazia; Asim, Ali Ijaz; Cheema, Luqman J.

    2014-01-01

    Brand equity is considered as the most important aspect of branding, which is a set of brands' assets and liabilities, its symbol or name that subtracts from or adds the value provided by a product or service to a firm and customers. The current research endeavor was to identify the interrelationship of customer-based brand equity dimensions (brand awareness, brand loyalty, brand image, and service quality) in Pakistani hotel industry. Data was collected from 821 consumers who experienced the...

  3. Analysis of additional hotel services in the international luxury hotels – a case-study from Budapest

    Directory of Open Access Journals (Sweden)

    Juhász-Dóra Katalin

    2017-07-01

    Full Text Available The investigation of additional services from the aspect of local embeddedness is a novelty in the academic literature related to the tourism and hotel industry. The primary function of hotels is to provide accommodation and other services for the hotel-guests. Secondarily, they may also offer complementary-services and a community space for the city-residents and for non-hotel guests. Due to the globalization, the change in the consumer behaviour and global firms, the question of location and local resources are becoming more and more significant especially in the case of international hotel chains. The international hotel company is a member of a hotel market at a specific location, and it is surrounded by a sociological environment, local people, culture and traditions which have an impact on the competitiveness of the hotel. The author explains the results with the application of the multidimensional scaling model, finding answers for the questions in which ways the local embeddedness can have an effect on the competitiveness of a hotel based on a case-study carried out in a five-star hotel (member of an international chain of Budapest in 2016.

  4. Istanbul’s Modernization-Period Hotels (1840-1914

    Directory of Open Access Journals (Sweden)

    Elif Çelebi YAKARTEPE

    2011-05-01

    Full Text Available The modernization period in the 19th century caused important changes in systems of both travel and accommodation systems. These changes inevitably affected the architecture of hotels and other buildings offering accommodation. The first modern hotels were opened in Galata and Pera by the date of 1840. (It means first hotel opened in 1840 and then the other hotels began to open Later hotels began to serve tje in Eminönü, Kadıköy, Boğaziçi, Adalar, Şişli, Feriköy and Yeşilköy regions. The opening and development of hotels has continued until the beginning of the First World War in 1914. There were hotels with suit rooms and some communal space and there were also hotels which were as luxurious and wellequipped as European hotels. First hotels were traditionally built of wood or stone, and had only two or three floors. At the end of the century, hotels were modern structures built using modern materials such as brick and steel, larger and higher than their predecessors. Beside that these hotels did not have typical facades, they were constructed with traditional, neoclassical or mixed facades. The grand luxury hotels were designed by famous European architects and craftsmen and often magnificently decorated. These grand hotels are also important because of the technical equipment and technology at the date they were built. Because of being very important point for many in the domain of science, modernization period hotels of Istanbul’s are studied by many aspects as urbanisme, architecture, preservation, tourism and sustainability. In addition, the hotels are evaluated in terms of commerce and managerment conception, socio-economic status and political importance. And then it is defined deformations and their causes of these hotels. Finally suggestions are made that would remove these deformations. It is believed the data included in this work will be helpfull for planning, arranging and conservation works in Istanbul.

  5. Stakeholders and Apart Hotels: Multiple Case Study

    Directory of Open Access Journals (Sweden)

    Elizabeth Kyoko Wada

    2012-09-01

    Full Text Available Means of accommodation involve a wide range of social actors and agents, as well as different business models. Management strategies in this sector have been increasingly important for long-term sustainability and competitiveness of business organizations. This study aims to analyze the interactions between apart-hotels and their stakeholders to foster an improvement of services provided, aligning the interface of strategic management from the point of view of managers and their key stakeholders. It is an exploratory study, with qualitative chacter, along with multiple case studies of the following establishments: Travel Inn, Hotels Slaviero and Etoile george v. Brazilian enterprises, which manage lodging facilities with apart-hotel concepts, combining features that enable comparative analysis of the study. For conceptual understanding, this study was based on literature about stakeholders, taking the work of Freeman (1984 and Freeman et al (2010 as main references. The research was conducted through semi-structured interviews with managers of lodging facilities and their key stakeholders and through direct observation and documentation. We found that not all groups of influence are considered in the planning of service flats. However, the organizations surveyed indicated that the market has realized the importance of the groups that exert influence and are influenced by their goals, and are therefore increasingly alert for integration of such groups in their strategic planning.

  6. Evaluation of lumbar overload in hotel maids.

    Science.gov (United States)

    Silva, J S; Correa, L R C; Morrone, L C

    2012-01-01

    Work-related musculoskeletal disorders are responsible for important amount of declining productivity among workers. Its economic impact is considered important because, in some aspects, such as sickness absence, it can cause increase in costs for employers. This paper aimed at identifying whether the activities that the hotel maids perform during working hours may lead to the development of musculoskeletal disorders. Cross-sectional study conducted in a hotel in the city of São Paulo, Brazil. Performed an ergonomic analysis of the job application with a checklist consisting of risk assessment of low back pain. The maids are responsible for the cleaning of hotel rooms, including to lean in order to clean the bathroom. The activity is associated with ergonomic risk for poor posture, manual transport of loads and use of physical force in the upper limbs. This job presents a moderate risk of low back pain according to checklist for assessing the ergonomic situation. Negative ergonomic aspects are associated with the development or aggravation of musculoskeletal disorders in these workers. We suggest modification in work organisation. Another possibility is decreased the weight of the carts, keeping areas of replacement material on each floor.

  7. RESEARCH OF EXPECTED AND PERCEIVED SERVICE QUALITY IN HOTEL MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Milan Bradić

    2011-06-01

    Full Text Available The paper examines the concept and measurement of quality of service in the hotel sector. The ratings of guests’ expectations and calculations of SERVQUAL gap (discrepancies between expectations and perceptions, has been the most reliable method in estimating the precise diagnosis of quality deficiency. The findings of questionnaire research aimed at measuring the service quality in spa hotels are presented in this paper. The research was conducted in hotels of the third category (three-star hotels which are located in the most visited spa centers in Serbia: Vrnjačka banja, Niška banja, Soko banja and Mataruška banja, during the months of September - November 2009. Service quality was measured with a model based on SERVQUAL model. The results may be important for providers of hotel services and contribute to the advancement of business through the adjustment of the product needs of hotel guests.

  8. EXPATRIATE HOTEL MANAGERS' PERSPECTIVE ON CROSS-CULTURAL SKILLS

    Directory of Open Access Journals (Sweden)

    Maria-Cristina IORGULESCU

    2014-04-01

    Full Text Available The globalization and expansion of multinationals has led to various studies on expatriation management, but literature regarding this issue in the hotel industry is still scarce, especially in Romania. Expatriates are critical to the success of this particular industry, as more and more hotel chains operate beyond their domestic domains and intend to enter inclusively in the Romanian market. The study presented in this article uses a qualitative research method intended to discover the perspective of practitioners on the most important management skills hotel expatriate managers should possess, the most effective cross-cultural training activities provided by parent hotel companies and other challenges faced in international assignments. The data collection method was an in-depth interview with expat hotel managers in Bucharest. The study suggests opportunities for international hotel chains to better prepare their expatriates, in order to integrate them more effectively in a new cultural environment.

  9. Legal liability and claims for the hotel industry

    Directory of Open Access Journals (Sweden)

    Dimcho Todorov

    2017-10-01

    Full Text Available The paper presents a review of various aspects of legal liability and claims to hotel management arising in the hotel industry in the context of the legal framework and possible legal consequences for hotels and other types of commercial accommodation establishments. The main reasons for accidents' occurrence in the hotel industry are chronologically traced. Possible claims to the hotel management are also presented in detail. The problem with workplace discrimination, which is considered as unrightfully actions from administration towards hospitably industry personnel and the connected consequences, is discussed. A definition is given of the various forms of discrimination and the obligations of management to provide a healthy work environment without problems for the personnel are stated, as well. Regulative measures and documents are also presented, regarding measures following possible labour law violations. Conclusions and recommendations are formulated and ways to prevent and overcome problems and accidents in various accommodation establishments and the hotel industry as a whole are shown

  10. The Pricing Effects of Heritage at an Iconic Hotel

    Directory of Open Access Journals (Sweden)

    Bradford T. Hudson

    2015-05-01

    Full Text Available Historic hotels are a recognized product type in the lodging industry and may be found in significant numbers throughout the globe. The purpose of this article is to validate the notion that heritage can be an important element of the consumer value proposition for older hotels, by demonstrating that an iconic hotel with a distinct historical identity is able to attain a price premium over newer hotels with comparable operating characteristics. This exploratory study is based on qualitative field research conducted by the author, and quantitative analysis of pricing data that was collected by a regional hotel industry association over a five year period. The author concludes that heritage does indeed have a positive effect on the ability to attain a price premium at historic hotels, especially for leisure travelers.

  11. Financial Accountant Versus Managerial Accountant in the Hotel Business System

    Directory of Open Access Journals (Sweden)

    Ivana Zubac

    2012-01-01

    Full Text Available From the perspective of financial or managerial accountant, subject of interest in this paper is the relationship of financial and managerial accounting in the hotel business. Being necessary functions within the business system of hotel company, their mutual connection as well as their differences are explained. The management of hotel company makes decisions based on accounting information from both parts of accounting. As support to hotel management in decision-making, financial accountant provides financial information about past events, while managerial accountant provides non-financial information oriented toward future. The example above is just one out of many specific tasks, which are performed by accountants of specific part of hotel accounting system. Without their support, the management could not make correct and timely decisions with certainty. The importance of the roles of financial and managerial accountant is reflected through need for a wide knowledge in the field of accounting in specific business conditions of hotel industry.

  12. The process of outsourcing hotel services: Motivations and theoretical foundations

    Directory of Open Access Journals (Sweden)

    Kawana Harue Sato

    2013-04-01

    Full Text Available This study discusses the process of outsourcing in hotels. The aim of this study was to determine why the hotels outsource their services and activities, and how the outsourcing process occurs in hotels in Curitiba, in the perspective of dynamic capabilities. Specifically we took as basis the theoretical model of Teece (2007 of the microfoundations of dynamic capabilities, in which the author proposes that the exploitation of organizational boundaries and coespecialization are part of the dynamic capability of organizations. Regarding the analysis, we used the technique of analyzing the content of categorical six hotels. The results show that the decisions of outsourcing were primarily motivated by financial reasons, such as the possibility of reducing costs and improving performance financier. In relation to the outsourcing decision process, it was observed that formalized processes are adopted especially by hotels that belong to chains. Independent hotels adopt more informal processes in the outsourcing decision.

  13. How do customers evaluate hotel service quality? An empirical study in Tehran hotels

    Directory of Open Access Journals (Sweden)

    Seyedvahid Najafi

    2013-12-01

    Full Text Available The purpose of this study is to investigate the dimensions of hotel service quality, to assess relative importance of them and to evaluate service quality of Tehran hotels in terms of guests’ perspectives. The paper examines the reliability and validity of the designed scale based on SERVQUAL model. A cross-sectional research based on SERVQUAL model conducted on nine hotels in Tehran (n=1080. Several statistical analyses such as EFA, CFA, Linear regression and t-test were applied to analyze the data. Five service quality dimensions were identified and named as “tangibles”, “problem solving”, “service supply”, “empathy” and “security”. Even though our findings confirmed five dimensional SERVQUAL constructs, some dimensions have been identified differing from SERVQUAL scale dimensions. Finding showed that the best overall service quality predictor is “tangibles” followed by “service supply”, “problem solving”, “assurance” and “empathy”.

  14. Nuclear power at Ontario Hydro

    International Nuclear Information System (INIS)

    Tapon, F.; Osborne, T.J.

    1980-01-01

    This case study shows that the diffusion of nuclear power in the electric public utility industry in Canada approximates the logistic growth curve, in agreement with previous results on technological innovation diffusion in the U.S. private sector. Many of the economic variables that affect this diffusion in the private sectors in the U.S. and Canada are also significant in the public sector in Canada. Too few utilities have adopted nuclear technology to permit using regression analysis to study the effect of environmental and regulatory factors on the growth of Ontario Hydro. Thus, cost-benefit analysis for each province might be more effective

  15. The Ontario Energy Marketers Association

    International Nuclear Information System (INIS)

    Baker, W.F.C.

    1998-01-01

    An overview of the role of the Ontario Energy Marketers Association (OEMA) and its future orientation was presented. Participants in the OEMA include agents, brokers, marketers, local distribution companies, public interest representatives, associations and government representatives. The role of the OEMA is to encourage open competition for the benefit and protection of all energy consumer and market participants. As well, the OEMA serves as a forum for key industry stakeholders to resolve market issues outside the regulatory arena, set standards and codes of practice, establish customer education programs, and develop industry input into public policy making

  16. Digital marketing strategies, online reviews and hotel performance

    OpenAIRE

    Pelsmacker, De, Patrick; Tilburgh, van, Sophie; Holthof, Christian

    2018-01-01

    Abstract: We investigate to what extent digital marketing strategies (such as having a digital marketing plan, responsiveness to guest reviews, and monitoring and tracking online review information) influence hotel room occupancy and RevPar directly, and indirectly through the mediating effect of the volume and valence of online reviews they lead to, and to what extent this mechanism is different for different types of hotels in terms of star rating and independent versus chain hotels. The re...

  17. IMPLEMENTATION OF PROPERTY MANAGEMENT SYSTEM IN HOTEL INDUSTRY

    OpenAIRE

    Krželj-Čolović, Zorica; Cerović, Zdenko

    2013-01-01

    Information and Communication Technologies (ICT) influences the development tourism on globally, and its development has changed the practice of business. Any reference ICT in the hotel industry necessarily begins the concept of Property Management System (PMS). PMS as an essential component for hotel management provides tools as are necessary hotel staff in performing daily operations of the reservation, the accommodation capacities management, accounting, etc. This software supports all bas...

  18. Analisis Kualitas Layanan Hotel New Sany Rosa Bandung

    OpenAIRE

    Elisabeth, Elisabeth

    2013-01-01

    In this decade, hospitality is an industry that grows rapidly in Indonesia, notably inBandung. New Sany Rosa Hotel Bandung is among the most popular hotels. Fac-ing tough industry, transformation at this hotel was enforced. The new managementdelivered a change in customer satisfaction valuation, from suggestions or criticsto service quality. The objective is to identify if five dimensions of service qualityimpact the customer satisfaction and which dimension has most influence on cus-tomer sa...

  19. Hotel chains: survival strategies for a dynamic future

    OpenAIRE

    Brendan Richard

    2017-01-01

    Purpose – The purpose of this paper is to better understand the future of hotel chains by exploring the evolving expectations of guests, potential innovations, emerging opportunities, and likely future scenarios. Design/methodology/approach – A literature review consisting of current events, industry reports, and recent trends is utilized to summarize and categorize the challenges and opportunities facing hotel chains. Findings – The future of hotel chains will be driven by the convergence of...

  20. Market orientation for the hotel segment : the portuguese case

    OpenAIRE

    Raposo, Mario; Estevão, Cristina; Mainardes, Emerson; Domingues, Maria José

    2010-01-01

    In view of the importance of the hotel segment for the tourism and for the economy of countries such as Portugal, the objective of this study was to measure the level of orientation for the market of the largest hotel groups of Portugal. This investigation initially emphasized the importance of the marketing for the organizations, mainly the orientation for the market. After a brief explanation on the hotel segment in Portugal, an empirical study was presented, of quantitative, exploratory an...

  1. The Hotel Franchising In Bulgaria: Current Situation And Perspectives

    OpenAIRE

    Lina Anastassova

    2012-01-01

    The article discusses, after presenting the global franchising market in 2012, the essence of franchising, its types and the specific of hotel franchising. The first aim of the article is to classify the marketing differ ences of the various hotel franchise systems applied in Bulgaria. Based on the desk research the second important article aim is, after providing an actual review of the hotel franchising in the country, to draw conclusions about the barriers and problems in front of the fran...

  2. Travel Experience in hotels for the MICE Industry

    OpenAIRE

    Gurkina, Anastasija

    2013-01-01

    The following report is a research-oriented bachelor thesis that investigates the travel experience in the business oriented concentrated in MICE Industry. The objective of this thesis was to assess and measure the level of satisfaction of the MICE travellers in hotels, as well as to find out what are the services and aspects of the hotel that influences the most on the travel experience. The MICE travellers due to the purposes of their visit require specific services from the hotel t...

  3. The many perspectives on the concept of boutique hotels

    OpenAIRE

    Ricardo Barbosa Angeli; Ricardo de Gil Torres; Ricardo Frota de Albuquerque Maranhão

    2012-01-01

    The hospitality industry needs from time to time to renovate its installations. There is no better moment for a marketing repositioning. This paper presents an exploratory study on how the boutique hotel concept is understood by researchers from different countries. Due to independent hotels agility in implementing innovations, it was considered the possibility of part of this segment adopting the boutique model to improve competitiveness against hotel chains. It was found that there is no si...

  4. Energy Efficiency Practices: Assessment of Ohrid Hotel Industry

    OpenAIRE

    Petrevska, Biljana; Cingoski, Vlatko

    2016-01-01

    This paper provides information on the extent how the hotel industry in Ohrid meets the energy efficiency practices in terms of the current level of involvement. By undertaking an online survey in three, four and five-star hotels, the study assesses the attitudes and willingness of hotel managers concerning applying energy efficiency and environmental protection concepts and practices. Moreover, it investigates various determinants of energy consumption, like: solid waste management, resource...

  5. Critical Success Factors for Limited Service Hotels in Malaysia

    OpenAIRE

    Wong, Chee Keng

    2015-01-01

    Critical success factors were used originally in Information technology areas when it was first introduced but has since been applied generically in other industries. This study explores the critical success factors for limited service hotels in Malaysia from both customer and hotel operator/ business owners’ perspective. The literature presents information from tourism in general and in Malaysia, definition of limited service hotels and its relevance to the hospitality industry in Malaysia, ...

  6. A study of workplace satisfaction among hotel employees

    OpenAIRE

    Skeie, Thomas

    2011-01-01

    Master's thesis in International hotel and tourism management This research paper is a descriptive case study of 10 hotel employees collected through in-depth interviews in Stavanger region. The study is focusing on hotel employee’s view of workplace satisfaction and what they think contributes to workplace satisfaction. The study indicates that organizational culture, fair treatment, stress, salary, communication, relationship between co-workers is factors among others which influence emp...

  7. Global Communication with Icons : Hotel Safety as an Environmental Context

    OpenAIRE

    Heimbürger, Anneli; Khanom, Sukanya

    2015-01-01

    Icons are small signs with fixed meanings. Icons are usually context specific. For example in the context of a hotel, the client can often find icons in hotel room books and safety guides. Scandic Hotel chain, for example, currently provides the manual for its safety system in 14 languages. There are at least two major shortcomings of this system: (1) in emergency or panic situations, it is very difficult to find your own language from the leaflet, and (2) there are no Asian ...

  8. Optimising the utility of hotel online distribution channels.

    OpenAIRE

    ZHANG, YIXIN

    2016-01-01

    Distribution channel plays an important role in the operation of hotel revenue management (RM), it is a key vehicle that can facilitate effective communication of the whole RM strategy, which helps hotels to accomplish their ultimate goal of revenue maximisation. However, the importance of distribution channel management in hotel revenue management has not received much attention in academic research (Ivanov and Zhechev, 2012), and there is a lack of studies relating to distribution channel s...

  9. CONTENT ANALYSIS OF HOTEL WEBSITES: CASE STUDY OF CROATIA

    OpenAIRE

    Suzana Markovic; Sanja Raspor; Tomislav Car; Jelena Komsic

    2012-01-01

    In the competitive hotel industry the content of hotel websites has an important role in achieving and maintaining business success and profitability. The purpose of this study is to analyze the websites of a selected group of hotels (three, four and five star) by applying content analysis by six dimensions (contact information, information about facilities, reservations and the surrounding area, as well as communication with customers and web-site functionality) and 22 characteristics. The a...

  10. Internationalization strategy of Altis Hotels to Madrid, Spain

    OpenAIRE

    Nunes, Joana Raquel Augusto

    2013-01-01

    A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics Altis Hotels Group is a successful family owned hotel group that holds a portfolio of several hotels in Lisbon, Portugal. Despite the success in the Portuguese market, aspects 3 such as the current economic crisis led Altis to consider the option of internationalizing and exploring opportunities in new markets. Initially, the company’s co...

  11. Corporate Social Responsibility: A Case Study of Scandic Hotels

    OpenAIRE

    Heesbeen, Lars

    2014-01-01

    The aim of the thesis is to discover whether Scandic Hotels is perceived as a leader in Corporate Social Responsibility within the hospitality industry. First a definition of CSR is created and the boundaries of research are given. Next the thesis looks into competitive advantages; how are they created and what has Scandic Hotels done to create a competitive advantage regarding CSR? Next an analysis of Scandic Hotels brand is made, and what they have done in the past twenty years regarding CS...

  12. Business agglomeration in tourist districts and hotel performance

    OpenAIRE

    Marco-Lajara, Bartolomé; Claver Cortés, Enrique; Úbeda García, Mercedes

    2014-01-01

    Purpose – The present paper aims to analyze how the performance of hotels located on the Spanish Mediterranean coast (peninsular and Balearic) and Canary coast is affected by the degree of business agglomeration in tourist districts. If agglomeration affects hotels positively, then the externalities generated in tourist districts will be relevant when locating an establishment. Otherwise, the reason why hotels group together geographically would be more related to the suitability of beaches a...

  13. Isolation of Legionella pneumophila from hotels of Greece.

    Science.gov (United States)

    Alexiou, S D; Antoniadis, A; Papapaganagiotou, J; Stefanou, T

    1989-03-01

    Twenty water samples collected from 6 hotels situated in various areas of Greece were examined for the presence of Legionella pneumophila and Legionella-like organisms. Five of the six hotels included in this investigation were associated with cases of legionellosis. Legionella pneumophila serogroups 1 and 8 were isolated from four of six hotels, mainly from the hot water supply system. This is the first isolation and identification of L. pneumophila in Greece.

  14. Factors Influencing Environmental Management Practices Among Hotels in Malaysia

    OpenAIRE

    Zaiton Samdin; Kasimu Abdu Bakori; Hamimah Hassan

    2012-01-01

    This paper attempts to investigate the factors that influence hotel managers- attitudes towards sustainable tourism practices (STP) in Kuala Lumpur and the state of Selangor in Malaysia. The study distributes 104 questionnaires to hotels ranging from one star to five-star categories including budget hotels. Out of this figure, 60 copies of the questionnaires were returned and analyzed. The finding revealed that of all the seven factors investigated, only the variables measuring incentives and...

  15. Chinese hotel general managers' perspectives on energy-saving practices

    Science.gov (United States)

    Zhu, Yidan

    As hotels' concern about sustainability and budget-control is growing steadily, energy-saving issues have become one of the important management concerns hospitality industry face. By executing proper energy-saving practices, previous scholars believed that hotel operation costs can decrease dramatically. Moreover, they believed that conducting energy-saving practices may eventually help the hotel to gain other benefits such as an improved reputation and stronger competitive advantage. The energy-saving issue also has become a critical management problem for the hotel industry in China. Previous research has not investigated energy-saving in China's hotel segment. To achieve a better understanding of the importance of energy-saving, this document attempts to present some insights into China's energy-saving practices in the tourist accommodations sector. Results of the study show the Chinese general managers' attitudes toward energy-saving issues and the differences among the diverse hotel managers who responded to the study. Study results indicate that in China, most of the hotels' energy bills decrease due to the implementation of energy-saving equipments. General managers of hotels in operation for a shorter period of time are typically responsible for making decisions about energy-saving issues; older hotels are used to choosing corporate level concerning to this issue. Larger Chinese hotels generally have official energy-saving usage training sessions for employees, but smaller Chinese hotels sometimes overlook the importance of employee training. The study also found that for the Chinese hospitality industry, energy-saving practices related to electricity are the most efficient and common way to save energy, but older hotels also should pay attention to other ways of saving energy such as water conservation or heating/cooling system.

  16. Kajian Eko Interior pada Hotel Budget di Balikpapan

    OpenAIRE

    Gani, Chelline Monica

    2016-01-01

    Ecological approach in the planning and building design requirements that should be met by the perpetrators of physical development. Hotel is one example of a physical building. Now, the hotel concept "budget" became a new phenomenon for the city of Aberdeen. According to the government regulation number PM.53 / HM.001 / mpek / 2013 article 2, the standard business hotel aims to provide protection, either for safety, health, comfort, safety and convenience and environmental preservation. This...

  17. Occupational exposures and health outcomes among Latina hotel cleaners.

    Science.gov (United States)

    Hsieh, Yu-Chin Jerrie; Apostolopoulos, Yorghos; Hatzudis, Kiki; Sönmez, Sevil

    2014-01-01

    The poor working conditions of Latina hotel cleaners render them particularly vulnerable to elevated occupational hazards that lead to adverse health outcomes. This article presents a comprehensive review of occupational risks (including physical, chemical, biological, and psychosocial risk factors) and health outcomes (including musculoskeletal disorders, respiratory diseases, dermatological diseases and allergies, and psychological disorders) for Latina hotel cleaners, within their unique sociocultural contexts. Preventive interventions for improving Latina hotel cleaners' work and health conditions are recommended.

  18. Challenges of hotel outsourcing in Ghana: A transaction cost perspective

    OpenAIRE

    Stephen Edem Hiamey

    2012-01-01

    Outsourcing is one of the many business strategies adopted by hotels due to the many opportunities that it provides. These opportunities notwithstanding, there are teething challenges with outsourcing. This study sought to find out from hotel managers in the Accra Metropolis of Ghana some of the challenges they face with outsourcing from a transaction cost perspective. Eight in-depth interviews were conducted in six hotels that outsourced. After capturing and transcribing ...

  19. How to market budget hotels in Thailand to international people

    OpenAIRE

    Pitakanonda, Weetara

    2010-01-01

    Purpose: The purpose of this research is to suggest how to market budget hotels in Thailand to international people by regarding two main areas, namely the factors controlled by hotels (Marketing mix), and individual aspects of consumer behaviour. Furthermore, another purpose of this paper is to investigate the important aspects needed by international guests in order to provide important information to budget hotel owners to develop their businesses so as to provide the best services to cust...

  20. Hotel Business Advertising Specificity and Its Psychological Examination Procedure

    OpenAIRE

    Kurbatskaya, Tatyana Borisovna; Dobrotvorskaya, Svetlana Georgievna; Ustin, Pavel Nikolayevich

    2016-01-01

    The article substantiates the need of the preliminary psychological examination of advertising. An overview and analysis of contemporary conceptual lines of the hotel advertising are given in the article. Features of advertising messages are shown on the example of some hotels. The effects arising from the improper construction of the advertising composition are given. Conclusions, revealing features of advertising strategies in the hotel business, in contrast to advertising in the commodity ...

  1. Examining Competition in Ontario's Higher Education Market

    Science.gov (United States)

    Farhan, Bayan Yousef

    2017-01-01

    Financial challenges have forced many publicly funded academic institutions in Ontario to adopt a corporate model and to use market tools to compete in the higher education market and maintain their enrolment and revenue levels. This study has analyzed how competition affects publicly funded universities in Ontario. Competition was examined by…

  2. Ontario Hydro Research Division annual report 1988

    International Nuclear Information System (INIS)

    1988-01-01

    The Research Division of Ontario Hydro conducts research in the fields of chemistry, civil engineering, electrical engineering, mechanical engineering, metallurgy, and operations. Much of the research has a bearing on the safe, environmentally benign operation of Ontario Hydro's nuclear power plants. Particular emphasis has been placed on nuclear plant component aging and plant life assurance

  3. ANTESEN CUSTOMER LOYALTY PADA BUDGET HOTEL

    Directory of Open Access Journals (Sweden)

    Latifa Rahma

    2016-08-01

    Full Text Available This research discusses the effects of Service Quality on Customer Satisfaction, Customer Loyalty, and Brand Image Budget hotel (Five Budget Hotel Managed by local chain hotel. The purpose of this study were 1 to analyze the effects of Service Quality on Customer Satisfaction, 2 to analyze the effects of Service Quality on Customer Loyalty, 3 to analyze the effect of Customer Satisfaction to Customer Loyalty, 4 to analyze the effects of Service Quality on the Brand Image, 5  to analyze the influence of the Customer Satisfaction Brand Image, 6 to analyze the effect of Customer Loyalty to Brand Image. The design of this research using primary data obtained by distributing questionnaires to 250 respondents eligible stayed at the Budget Hotel at least 1 time in last 12 months. Respondents were selected using purposive sampling method and the data were analyzed using AMOS version 22.0 and SPSS version 22.0. The proposed model was tested using Structural Equation Modeling (SEM and analyzed using AMOS. This study shows that 1 Service Quality found to have an influence on Customer Satisfaction, 2 Service Quality found to have an influence on Customer Loyalty, 3 Customer Satisfaction is found to have an influence on Customer Loyalty, 4 Service Quality found to have an influence on brand image, 5 Customer Satisfaction is found to have an influence on Brand Image, 6 Customer Loyalty found to have an influence on the Brand Image. The results of this study concluded that there is a positive influence of the Service Quality on Brand Image through the Customer Satisfaction and Customer Loyalty. Future researches are recommended to increase the factor of First Impression, Favorable Location, Hotel Core

  4. Penerapan Aplikasi Web Di Hotel Arinda Guest House Bandung

    Directory of Open Access Journals (Sweden)

    Ade Mubarok

    2017-09-01

    Abstract Hotel was a thriving industry very fast with the advent of the information technology. One factor that can provide comfort is the existence of the information rapid to a reservation hotel. Several problems that ordinarily encountered hotel management and customers as it tough for rapid information, do check in and the payment of requiring guests come to the hotel, include families in village records the guest log and make a report manually.In writing thesis this, writer build a application of hotel by adopting information technology. The model used to the development of software is the method waterfall, which begins with analysis needs adapted to systems are go at the hotel arinda guest house, design system and software, coding, testing, and implementation.So that this research produce information system a reservation hotel web-based. Of interface ease of use user and showing functionality that can be used to at the check in , the hotel , faster information and save time prospective guest on do reservations , efficient in recording the guest log and reports.   Keywords: Website, Aplication, Hotel Arinda Guest House, checked in, Waterfall.

  5. Testing expected and perceived service quality in the hotel industry

    OpenAIRE

    Vujko Aleksandra; Gajić Tamara; Mladenovski Milan; Momirski Jovan

    2015-01-01

    Guest satisfaction is the key to retaining existing and attracting new guests. In order to reach this goal, managers in hotels have become aware of the fact that the quality stay is reflected in the unique experiences of the tourists in particular. Guest satisfaction with hotel services can be tested by various methods. In this study, we used a questionnaire technique, in which respondents were guests of the hotel 'Vojvodina', 'Novi Sad' and 'Park' in Novi Sad, then the guests of the hotel 'V...

  6. International Modal choice determinants in the Spanish Hotel Sector

    OpenAIRE

    Ana Ramón Rodríguez

    2001-01-01

    Hotel industry is a management intensive industry as well as a distinct real estate asset class. During the 80ís, a reduced number of hotel groups led the internationalization of the Spanish tourism industry. In the decade of the 90ís, the process of internationalization wraps to a growing and dynamic volume of hotel chains, acquiring an exponential growth. Spanish hotel firms have nearly one hundred thousand rooms outside their home nations in three hundred and forty six thousand properties ...

  7. Sistem Pendukung Keputusan Untuk Pengadaan Fasilitas Hotel Menggunakan Metode TOPSIS

    Directory of Open Access Journals (Sweden)

    Susi Hendartie

    2014-01-01

    Full Text Available The development of hotel business to make consumers more critical to choose a hotel products and services. If the hotel facilities more complete, so interest of the consumer is higher to choose the hotel. This  research study intend to build a decision support system for the procurement of hotel facilities with TOPSIS method. This method uses the six alternative form of the data; hotel rooms (guest  room, karaoke, gift shop, a gym, spa and travel corner (travel tour information and data of some criteria. This method was chosen because it is based on the best alternative concept, was not only has the shortest distance from the positive ideal solution, but also has  the longest distance  from  the  negative  ideal  solution.  TOPSIS  calculations  systems  have  been  done  the  comparison  of  final  value  using  excell calculation. Calculations that used in this research study is simple and produces alternative hotel rooms (guest room with t he highest ranking as the ideal solution. TOPSIS method facilitates decision-makers in choosing the best alternative for the procurement of hotel facilities.Keywords : Decision support system; Hotel facilities; TOPSIS

  8. Infraestructura común de telecomunicaciones aplicada a un hotel

    OpenAIRE

    Elizari Saco, Sergio

    2007-01-01

    Este proyecto consta sobre la realización de infraestructuras en un hotel, la normativa actual solo contempla edificios de viviendas, comunidades de vecinos, viviendas unifamiliares (urbanizaciones) pero no contempla nada acerca de hoteles, con este proyecto se pretende aplicar en la medida de lo posible estas leyes en el hotel, hay situaciones en las que es imposible aplicarlas y por lo tanto hay que idear la manera de resolverlo. También el intentar realizar instalaciones en el hotel de dóm...

  9. Indoor air problems among employees at a hotel in Copenhagen

    DEFF Research Database (Denmark)

    Holst, Gitte Juel; Harboe, Henrik; Sigsgaard, Torben

    The aim of the study was to investigate indoor air related complaints and symptoms among the employees at a hotel in Copenhagen. A technical inspection of the office environment was performed and showed only minor problems with mould spore counts within normal range. Moreover a questionnaire...... reporting these unexpected findings a hotel employee drew our attention to the hotel’s smoking room, a shelter in the basement of the hotel building without ventilation. However, a lot of the hotel staff smoked down there so an ozone generator was installed in order to clean the air. After this meeting...

  10. Dataset on the energy performance of atrium type hotel buildings.

    Science.gov (United States)

    Vujosevic, Milica; Krstic-Furundzic, Aleksandra

    2018-04-01

    The data presented in this article are related to the research article entitled "The Influence of Atrium on Energy Performance of Hotel Building" (Vujosevic and Krstic-Furundzic, 2017) [1], which describes the annual energy performance of atrium type hotel building in Belgrade climate conditions, with the objective to present the impact of the atrium on the hotel building's energy demands for space heating and cooling. This dataset is made publicly available to show energy performance of selected hotel design alternatives, in order to enable extended analyzes of these data for other researchers.

  11. Walking the talk in Ottawa through community-based social marketing

    Energy Technology Data Exchange (ETDEWEB)

    Silk, D. [City of Ottawa, Ottawa, ON (Canada)

    2000-06-01

    In October 1999, EnviroCentre signed a research contract with the federal Climate Change Action Fund and the Ottawa-Carleton Region to work with the local transit company to test the potential of community-based social marketing (CBSM) to change transportation habits. EnviroCentre proposed to show how CBSM could help people overcome barriers to behavioural change in the field of transportation demand management (TDM). Their study included an analysis of TDM attitudes and behaviour among 600 households in the region which had already demonstrated some interest in improving the energy efficiency of their homes. CBSM claims that people are more likely to do socially desirable things such as recycling, if they have been encouraged to do so through personal contact at the community level. This study tested if such a technique could help households make bigger changes, such as adopting more energy-efficient transportation habits. A survey took place over a two-week period in May and June when walking, biking and waiting for buses is easiest to do in Ottawa. Research has shown that attempts to change specific behaviours are most effective when changing the behaviour is made as easy as possible. Each stakeholder had a particular interest. The region wanted to experiment with practical examples of CBSM to get cars off the roads, the city of Ottawa wanted to meet its carbon dioxide emissions reduction goals, the local transit company wanted to increase ridership and EnviroCentre wanted to generate measurable results that could be applied to residential energy conservation programmes. Changes in attitudes and behaviour of the participants were monitored throughout the study. The results of the survey will be posted on EnviroCentre's web site at www.envirocentre.ca when they become available. 9 refs.

  12. Contaminant-associated health effects in fishes from the Ottawa and Ashtabula Rivers, Ohio

    Science.gov (United States)

    Iwanowicz, Luke R.; Blazer, Vicki S.; Walsh, Heather L.; Shaw, Cassidy H.; DeVault, David S.; Banda, Jo A.

    2018-01-01

    The health of resident fishes serves as a biologically relevant barometer of aquatic ecosystem integrity. Here, the health of the Ottawa River and Ashtabula River (both within the Lake Erie Basin) were assessed using morphological and immunological biomarkers in brown bullheads (Ameiurus nebulosus) and largemouth bass (Micropterus salmoides). Biomarker metrics were compared to fish collected from a reference site (Conneaut Creek). Data utilized for analyses were collected between 2003 and 2011. Fish collected from all three river systems had markedly different contaminant profiles. Total PCBs were the dominant contaminant class by mass. In bullhead, PCBs were highest in fish from the Ashtabula River and there were no differences in fish collected pre- or post-remediation of Ashtabula Harbor (median = 4.6 and 5.5 mg/kg respectively). Excluding PCBs, the Ottawa River was dominated by organochlorine pesticides. Liver tumor prevalence exceeded the 5% trigger level at both the Ashtabula (7.7%) and Ottawa Rivers (10.2%), but was not statistically different than that at the reference site. There was no statistically significant association between microscopic lesions, gross pathology and contaminant body burdens. Collectively, contaminant body burdens were generally negatively correlated with functional immune responses including bactericidal, cytotoxic-cell and respiratory burst activity in both species. Exceptions were positive correlations of HCB and heptachlor epoxide with respiratory burst activity in largemouth bass, and HCB with respiratory burst activity in bullhead and ΣBHC for all three functional assays in bullhead. Data here provide additional support that organochlorine contamination is associated with immunomodulation, and that species differences exist within sites.

  13. [Overview of acupuncture development in Ontario Canada].

    Science.gov (United States)

    Wang, Fang; Wu, Bin-jiang

    2012-04-01

    The history of acupuncture in Ontario, Canada was traced, and the current status as welI as the prospection were introduced in this paper. Statistics showed that the history of acupuncture in Ontario started in the 1880s, and it was only popular in China Town and Chinese community. In the 1970s, it gradually merged into the mainstream of the society, and entered into a growing period. With the tide of Chinese immigration in the 1980s and 1990s, acupuncture matured rapidly. In 2006, the "Traditional Chinese Medicine Act" was passed in Ontario, it was considered as a milestone in the history of acupuncture. At present, just like the other 23 health care professions, acupuncture has already be included into the legislation system, and become a component of Ontario's health care system. At the same time, the law and regulation may also promote the establishment of "pure Chinese Medicine" in Ontario.

  14. Ontario hydro radioactive material transportation field guide

    International Nuclear Information System (INIS)

    Howe, W.

    1987-01-01

    The recent introduction of both the AECB Transport Packaging of Radioactive Material Regulations and Transport Canada's Transportation of Dangerous Goods Regulations have significantly altered the requirements for transporting radioactive material in Canada. Extensive additional training as well as certification of several hundred Ontario Hydro employees has been necessary to ensure compliance with the additional and revised regulatory requirements. To assist in the training of personnel, an 'active' corporate Ontario Hydro Field Guide for Radioactive Material Transport document has been developed and published. The contents of this Field Guide identify current Ontario Hydro equipment and procedures as well as the updated relevant regulatory requirements within Canada. In addition, to satisfying Ontario Hydro requirements for this type of information over two thousand of these Field Guides have been provided to key emergency response personnel throughout the province of Ontario to assist in their transportation accident response training

  15. Green power opportunities for Ontario

    International Nuclear Information System (INIS)

    Elwell, C.; Rotenberg, E.; Torrie, R.; Poch, D.; Allen, G.

    2002-02-01

    Green energy is defined as the energy generated from renewable and environmentally benign sources. In this document, the authors demonstrated that Ontario possesses the potential to reduce energy waste on an economic basis while generating sufficient green energy to enable the province to decommission its coal burning power plants. In turn, this would lead to a more sustainable energy economy and a lesser reliance on nuclear generation. It was determined that a three-fold policy would enable the province to achieve this goal. First, there is a need to remove hidden subsidies to polluting forms of generation. The second aspect of this policy is the implementation of a robust Demand Side Management Program, and the third aspect calls for the reform of the price of electricity that includes all costs. In this manner, all forms of generation would compete on an equal footing. The authors identified an alternative to immediate price reform in the form of a legislated Renewable Portfolio Standard. A growing percentage of new renewable electricity in the supply portfolio offered by electricity providers would be required by the Renewable Portfolio Standard. It was suggested that the Ontario government adopt this measure before the opening of the electricity market in May 2002, as strong support for the measure is present. 13 refs

  16. The uranium deposits of Ontario

    International Nuclear Information System (INIS)

    Robertson, J.A.

    1981-01-01

    The principal types of uranium deposits in Ontario are carbonatites and fenites, alkalic volcanic rocks, pegiatites, calc-silicate rocks, pyritic quartz-pebble conglomerates, polymictic conglomerates and some pelitic rocks, and various 'pitchblende' deposits including late Precambrian unconformities, possibly late Precambrian diabase dikes, and other unconformities: carbonates, sandstones, lignites, and semi-pelitic rocks of middle and upper Precambrian age. Only red unzoned pegmatite and the pyritic quartz-pebble conglomerate have supported production. Ontario reasonably assured and estimated resources in the economic and subeconomic categories in 1977 amounted to 553 000 tonnes U, and 1977 production was 4000 tonnes U. Measured, indicated, and inferred resources in the Elliot Lake - Agnew Lake area are at least 400 000 tonnes U. The latter deposits are also a significant thorium resource. Geological features reflecting major changes in physics and chemistry are prime controls on distribution of uranium deposits. Geological province and subprovince boundaries, major faults, higher metamorphic grades, domain boundaries related to quartz monzonite batholiths, alkalic complexes, and the distribution of carbonate rocks are examples of such geological features

  17. The aspect of mobility in the career paths of hotel managers of one hotel chain in Helsinki.

    OpenAIRE

    Pinigina, Nadezda

    2011-01-01

    The changes in the modern environment happen constantly. Individuals and organizations try to cope with the changes. The hotel industry has been showing good economical results globally and in Finland during the recent years, and therefore it is an attractive working environemnt. The purpose of this qualitative research was to understand the role of mobility in the career paths of the hotel managers in Helsinki. The hotel managers of only one company were interviewed, therefore the resul...

  18. Penyusunan Dan Penyelenggaran A La Carte Menu Pada Hotel Sinabung Dan Resort

    OpenAIRE

    Nasution, Rahmawaty

    2011-01-01

    Dalam operasional hotel, hotel memiliki beberapa departemen yang mempunyai peranan yang sangat penting dalam penjualan jasa dan pelayanan, dan salah satunya adalah departemen Food & Beverage. Food & Beverage mempunyai peran yang sangat besar dalam sebuah hotel, karena pendapatan sebuah hotel yang terbesar ada pada Food & Beverage terutama pada restoran. Adapun salah satu nama jenis restoran yang ada di Hotel Sinabung. Hotel Sinabung menyediakan jenis menu antara lain A La Carte Menu. M...

  19. Market segmentation and the changing budget hotel industry in urban South Africa

    OpenAIRE

    Market segmentation and the changing budget hotel industry in urban South Africa

    2013-01-01

    Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country’s re-entry into the global tourism ec...

  20. Consumer emotional response as a predictor of preferences: A case of hotel style design

    OpenAIRE

    Mukhamejanova, Zukhra; Korbo, Kristie L.

    2015-01-01

    Master's thesis in International hotel and tourism management As the hospitality industry grows, so does the number of consumers booking hotels online. These consumers choose hotels based on webpage information such as hotel pictures and other promotional media. Given the importance of visual stimuli displayed on hotel webpages, little research effort has been devoted to the guests’ emotional response to hotel design. The aim of this study is to measure consumer’s emotional responses an...

  1. Analyzing solid waste management practices for the hotel industry

    Directory of Open Access Journals (Sweden)

    S.T. Pham Phu

    2018-01-01

    Full Text Available The current study aims to analyze waste characteristics and management practices of the hotel industry in Hoi An, a tourism city in the center of Vietnam. Solid wastes from 120 hotels were sampled, the face-to-face interviews were conducted, and statistical methods were carried out to analyze the data. The results showed that the mean of waste generation rate of the hotels was 2.28 kg/guest/day and strongly correlated to internal influencing factors such as the capacity, the price of the room, garden, and level of restaurant. The differences in waste generation rate of the hotels were proved to be statistically significant. The higher the scale of hotels, the higher the waste generation rate. Moreover, the waste composition of the hotels was identified by 58.5% for biodegradable waste, 25.8% for recyclables and 15.7% for others. The relative differences in the waste composition of the hotels by climate, the features of hotels, and the types of the guest were explained. Whereby, the higher size of the hotels, the higher percentage of biodegradable and less proportion of recyclable waste. Also, this study revealed that the implementation status of waste management practices of the hoteliers initially reaped quite positive achievements with 76% for sorting, 39% for recycling, 29% for reduction, and 0.8% for composting. The rate of waste management practices was proportional to the scale of the hotel. This study provided information on waste management practice of hotel industry and contributed to the overall assessment of municipal solid waste management practices of Hoi An city.

  2. DAMPAK PENERBITAN PERATURAN WALIKOTA YOGYAKARTA NOMOR 77 TAHUN 2013 TENTANG PENGENDALIAN PEMBANGUNAN HOTEL TERHADAP PERMOHONAN IZIN PEMBANGUNAN HOTEL DI KOTA YOGYAKARTA

    OpenAIRE

    ., BERLIAN

    2015-01-01

    Together with the increasing of tourist who visit in Yogyakarta, the amount of the hotel constructions are increasing too. It is very common to find a hotel in every side of this city. This leads a problem. The hotel construction become uncontrolled in this city. In this situation, the Yogyakarta District Govermentm make a moratorium regulation about a hotel construction with Peraturan walikota Yogyakarta Nomor 77 Tahun 2013 tentang Pengendalian Pembangunan Hotel. This paper will discuss ...

  3. Comparative Analysis Of Customer Relationship Management at Grand Aston Hotel Medan and Polonia Hotel Medan and Its Impact To The Customer Loyalty

    OpenAIRE

    Lubis, Arlina Nurbaity; Absah, Yeni

    2016-01-01

    Tourism business development can increase the competition, particularly in the hotel industries. The existence of new hotels including five star hotels and the trend of budget hotel or pop hotels can increase the competition. One way to survive from the competition is by making a good relationship with the customers. The implementation of customer relationship management (CRM) can be used as business strategy to face the competition. CRM can create customer loyalty because by usin...

  4. Analisis dan Perbaikan Layanan Hotel Menggunakan Servqual dan Diagram Kartesius (Studi Kasus di Hotel Kombokarno

    Directory of Open Access Journals (Sweden)

    Rindang Rayo Ranas

    2016-06-01

    The purposes of this research is to analyze and suggest a service quality improvement in Kombokarno Hotel. This research used ServQual dimension variables that consist of tangible, reliability, responsiveness, assurance, and empathy as a dimensions of service quality. It used 144 guests of Kombokarno Hotel as a sample for the research. The result of the collected data then be tested based on it’s validation and reliability by using SPSS 16.0 software. The result of data processing shows the validity of each question variable in the questionnaire. Then the data be analyzed using ServQual method to see the Gap between hope and reality. Furthermore it is processed by Kartesius diagram to see what performance that need to be improved. The result of the researched shows that the cleanness of the hotel always in good term, the electronic utilities (lamp, AC, TV, etc, are functioned well, and the hotel’s building ‘good look’ became the most priority to improve the performance of service quality in the hotel.

  5. Importance of staff training in hotel industry Case Study: Hotel Dukagjini

    Directory of Open Access Journals (Sweden)

    MSc. Albana Gazija

    2011-12-01

    Full Text Available In every business, independently of the activity, human resources are the most precious capital. In terms of global competition and rapid change, personnel training are essential. Every manager should be able to attract qualified and capable personnel, in order to use their skills in achieving organizational objectives. In a market economy where uncertainty is rather widespread, obtaining knowledge and information is becoming a source for creating competing advantages. One of the most important aspects in contemporary hotel industry is getting to know the new methods and techniques through training. Staff training is an important part in Human Resource Management, in order to improve employee performance, respectively it helps putting their skills to better use and specialization in their work. Application of an efficient training process has an important impact in increasing employee performance.      The aim of this study is to understand the importance of personnel training in hotel industry. The study includes the theoretical part for staff training, importance and benefits. The empirical part is composed by a qualitative method research of Hotel Dukagjini in Peja. The paper’s results have shown that management has a relatively good understan-ding of the importance of personnel training; the hotel may be in a favorable situation if the employees keep taking continuous training.

  6. An initial limited biodosimetry inter-comparison exercise: FOI and DRDC Ottawa

    International Nuclear Information System (INIS)

    Stricklin, D.; Wilkinson, D.; Arvidsson, E.; Prud'homme-Lalonde, L.; Thorleifson, E.; Mullins, D.; Lachapelle, S.

    2007-01-01

    While biodosimetry is a valuable tool in radiation dose assessment, the dicentric assay, which is the most validated method to date, requires some degree of technical competence. Recently published ISO guidelines indicate the need for documenting competence and establishment of quality control programs. Inter-laboratory comparisons are required to document the ability to perform reproducible and accurate assessments. FOI and DRDC Ottawa have conducted an initial limited biodosimetry exercise inter-comparison for quality assurance purposes. The exercise involved blinded exchange of three previously prepared slides from each laboratory from samples that had been evaluated for each lab's dose-response curve. Approximately 100 cells from each slide were evaluated and aberration frequencies reported and compared to the expected frequencies. The limited number of cells evaluated for each sample could not permit statistically distinguishing a 20% difference in all the samples. However, the results indicated reasonable agreement in analyses for all samples for triage purposes. Comparison of aberration frequencies, rather than dose estimates, further illustrates consistent scoring criteria between the two laboratories. The exercise conducted by FOI and DRDC Ottawa provided an efficient means of documenting expertise. Such cooperation further establishes the international biodosimetry network and ensures our readiness for emergency response

  7. Hydro Ottawa's apprenticeship program : building the foundation of our business and future

    Energy Technology Data Exchange (ETDEWEB)

    Jefferies, L. [Hydro Ottawa Ltd., Ottawa, ON (Canada)

    2009-07-01

    Hydro Ottawa is a local distribution company (LDC) with a workforce of 551 people and 127 line maintainers. Apprentices are required due to the physically demanding nature of power line maintenance as well as due to the fact that the utility's workforce is aging. Hydro Ottawa's apprenticeship program was designed as a long-term investment in the utility's future. The cost of the program is offset by a reduced need for hiring contractors. Experienced trades staff are re-deployed to fill many other positions within the utility. The program includes constant monitoring of new recruits during probation to ensure that potential employees are suited to the job. Training resources are optimized to create a safe, focused environment that focuses on the development of core skills. The recruitment process has a strong marketing focus and has the following 5 stages: (1) resume screening, (2) college testing, (3) an interview, (4) a heights and confined space test, and (5) a physical fitness test and medical. The first year of the program involves dedicated training, a boot camp, bi-weekly individual reviews, and testing at a facility. Formal trades training is also conducted. The second year of the program includes a yearly site rotation and attendance at a formal trade school. The third year includes a 4 month stint on an emergency response team. figs.

  8. Hotel Europe and the Exiled Dream

    Directory of Open Access Journals (Sweden)

    Oana Pughineanu

    2017-07-01

    Full Text Available In this paper I try to highlight the ambiguous voice of the writer Dumitru Țepenag, passing from author to auctor, in his exile through an Europe where characters are as “flags” on the map, moved from time to time, having no destiny or a clear direction. In his almost oneiric way, the writer tries to put together lives balanced between two worlds: on one hand, there is the world where meanings are so worn-out that they cannot convey anything any longer, and, on the other hand, there is the world of abstruse symbols that also fail to make sense. Hotel Europa is this passage where the two worlds collide, opening up a space that resembles the twilight zone. In this Hotel, as in any other, the most legible elements are the labels, the clichés, the points identified on a map (the cities where the characters are wondering: Budapest, Paris, München. Romanians (along with other East European figures are walking through the “good” Western world bearing the clichés that Europe has fabricated about them: disabled beggars, cheaters, pimps, Gypsies. The “conclusions” appear rather quickly: for the writer, who is also a character in the novel, Romania is this “pathetic country full of misbehaving” and “the genius of the Romanian people” lies in “humour and transhumance. We're all nomad comedians.” Only a myth can make sense in this collage. The text becomes a way of surrendering to the impossibility to make a “realistic story” about Hotel Europe and the way people live in it.

  9. Automated radioxenon monitoring for the comprehensive nuclear-test-ban treaty in two distinctive locations: Ottawa and Tahiti

    International Nuclear Information System (INIS)

    Stocki, T.J.; Blanchard, X.; D'Amours, R.; Ungar, R.K.; Fontaine, J.P.; Sohier, M.; Bean, M.; Taffary, T.; Racine, J.; Tracy, B.L.; Brachet, G.; Jean, M.; Meyerhof, D.

    2005-01-01

    In preparation for verification of the Comprehensive Nuclear-Test-Ban-Treaty, automated radioxenon monitoring is performed in two distinctive environments: Ottawa and Tahiti. These sites are monitored with SPALAX (Systeme de Prelevement d'air Automatique en Ligne avec l'Analyse des radioXenons) technology, which automatically extracts radioxenon from the atmosphere and measures the activity concentrations of 131m,133m,133,135 Xe. The resulting isotopic concentrations can be useful to discern nuclear explosions from nuclear industry xenon emissions. Ambient radon background, which may adversely impact analyser sensitivity, is discussed. Upper concentration limits are reported for the apparently radioxenon free Tahiti environment. Ottawa has a complex radioxenon background due to proximity to nuclear reactors and medical isotope facilities. Meteorological models suggest that, depending on the wind direction, the radioxenon detected in Ottawa can be characteristic of the normal radioxenon background in the Eastern United States, Europe, and Japan or distinctive due to medical isotope production

  10. Automated radioxenon monitoring for the comprehensive nuclear-test-ban treaty in two distinctive locations: Ottawa and Tahiti.

    Science.gov (United States)

    Stocki, T J; Blanchard, X; D'Amours, R; Ungar, R K; Fontaine, J P; Sohier, M; Bean, M; Taffary, T; Racine, J; Tracy, B L; Brachet, G; Jean, M; Meyerhof, D

    2005-01-01

    In preparation for verification of the Comprehensive Nuclear-Test-Ban-Treaty, automated radioxenon monitoring is performed in two distinctive environments: Ottawa and Tahiti. These sites are monitored with SPALAX (Systeme de Prelevement d'air Automatique en Ligne avec l'Analyse des radioXenons) technology, which automatically extracts radioxenon from the atmosphere and measures the activity concentrations of (131m,133m,133,135)Xe. The resulting isotopic concentrations can be useful to discern nuclear explosions from nuclear industry xenon emissions. Ambient radon background, which may adversely impact analyser sensitivity, is discussed. Upper concentration limits are reported for the apparently radioxenon free Tahiti environment. Ottawa has a complex radioxenon background due to proximity to nuclear reactors and medical isotope facilities. Meteorological models suggest that, depending on the wind direction, the radioxenon detected in Ottawa can be characteristic of the normal radioxenon background in the Eastern United States, Europe, and Japan or distinctive due to medical isotope production.

  11. Learning to recommend helpful hotel reviews

    OpenAIRE

    O'Mahony, Michael P.; Smyth, Barry

    2009-01-01

    User-generated reviews are a common and valuable source of product information, yet little attention has been paid as to how best to present them to end-users. In this paper, we describe a classification-based recommender system that is designed to recommend the most helpful reviews for a given product. We present a large-scale evaluation of our approach using TripAdvisor hotel reviews, and we show that our approach is capable of suggesting superior reviews compared to a number of alternat...

  12. Verkkokaupan arkkitehtuuri ja toteutus : Case: Mango Hotel

    OpenAIRE

    Ketolainen, Jari

    2010-01-01

    Opinnäytetyön toimeksiantajana toimi tamperelainen hotellialan yritys Mango Hotel. Yrityksellä oli ollut käytössä valmis verkkokaupparatkaisu vaatteiden, tavaroiden ja asusteiden myyntiin, mutta sovellus osoittautui vaikeakäyttöiseksi, huonosti Mango Hotellin tarpeisiin mukautuvaksi ja sitä oli ylläpitäjän hankala päivittää. Opinnäytetyön tarkoituksena oli suunnitella ja toteuttaa aivan uusi verkkokauppasovellus Mango Hotellin käyttöön käyttämättä tai muokkaamatta mitään valmista verkkoka...

  13. Breakfast in a hotel dining room

    Directory of Open Access Journals (Sweden)

    Mary Kennan Herbert

    2009-01-01

    Full Text Available My father and I were the only ones there on a winter Saturday.Yet a full staff of penguins was on duty, webbed shoes muffled on thick but aging carpet, their lined faces and beaks a bit mottled.They brought us the morning newspaper, toast, coffee, orange juice, grapefruit (a beauty nestled on ice in a pewter tureen, an old-fashioned presentation,with a hint of decay.The hotel was closed shortly thereafter, for a decade, then remodeled,reopened with new crystal, dinnerware with postmodern chi...

  14. Multy storey building project: Starlight Hotel

    OpenAIRE

    Vicarregui Guijarro, Pedro

    2016-01-01

    Following our client’s visions, we decided to build a multistory building which is going to fulfil all his requirements. The plot is located in Carl Klitgaards Vej 30, 9400 Nørresundby, next to the famous Limfjord and to the queen’s residence. This makes it suitable for a hotel because it will attract tourists from all over the world. The plot is placed 4 kilometres from the airport, which makes it comfortable for arriving foreign tourists. It is close to the city centre, which ...

  15. MANAJEMEN RISIKO PADA PEMBANGUNAN PENGEMBANGAN HOTEL YANG SEDANG BEROPERASI ( STUDI KASUS PADA PEMBANGUNAN EXTENSION VILLA HOTEL ALILA UBUD

    Directory of Open Access Journals (Sweden)

    I Ketut Yasa Dharmika

    2015-07-01

    Full Text Available Construction of the hotel development is carried out without cessation of the hotel operations have a bigger challenge because of many things such as: accesses to the hotel, material loading area, noise, safety of guests and hotel staff, working time, demonstrations, etc should be well managed in order to minimize the impacts to hotel operation. Risk is the chance of occurrence of adverse events, which is caused by the uncertainty. The research aims to identify, analyze and how the risks can be managed. The method in this research is Descriptive Qualitative Risk Analisis. Respondents determined by Purposive Sampling, from various stakeholders who are competent in this development. The research are identified 47 risks. Eleven risks are unacceptable risk includes  : noise, licensing, planning of MEP works, declining of contractor profit, the rising cost for build a new access roads, land slides, limited parking, hotel access interference,  discomfort of the hotel’s guests and staff, disruption in the project work time and delay of project completion due to interruption by the hotel operations. Nineteen risks are undesirable risk includes: public opinion, decreasing of green open land, insufficient capacity of the existing facilities, difficulties in the hotel's marketing, declining of the hotel room’s selling prices, the declining of satisfaction level of hotel guests, decreasing of hotel’s profits, lack of project scope, nappropriate strategy for supplying material and equipment and lack of competence of the project consultants and contractors, inappropriate standard of job’s handling, lack of quality control, inappropriate  project organizational, improper work methods, limited area for materials loading, decreasing of  cleanliness levels of the hotel, insufficient noise isolation blocks. Ten risks are acceptable risk and seven risks are negligible risk. Major risks are unacceptable and undesirable risk, which are need to be managed

  16. Orientation and Integration of New Employees in an Organization Hotel

    Directory of Open Access Journals (Sweden)

    Daniel Dăneci-Pătrău

    2016-01-01

    The aim of this study is to highlight the role and importance of the integration process,orientation and training of new employees within an organization hotel. To achieve was analyzedprofessional orientation program for new employees in the department reception at Hotel DaliConstanta, offering a guide to best practices be reflected in the behavior of employees to hotelguests in the future.

  17. PERANAN COOK DI EVENT KITCHEN HOTEL HYATT REGENCY BANDUNG

    Directory of Open Access Journals (Sweden)

    Rizky Firdaus

    2016-03-01

      Abstrak - Hotel merupakan salah satu pendukung pariwisata, dimana keberadaanya begitu penting untuk mengakomodir kebutuhan-kebutuhan wisatawan yang berkaitan dengan penginapan, restoran, penyelenggaraan event dan hiburan, sehingga faktor kualitas pelayanan yang diberikan menjadi kunci keberhasilan dari suatu hotel. Penyelenggaraan event di hotel menjadi tren tersendiri dan sangat berpotensi untuk terus dikembangkan, salah satu kualitas pelayanan yang sangat penting yaitu penyediaan hidangan bagi kegiatan event, maka peran cook di event kitchen menjadi aspek yang dapat menentukan baik tidaknya event terlaksana. Hotel Hyatt Regency Bandung sebagai hotel bintang 5 memiliki 6 outlet untuk mendukung pelayanan hidangan bagi event yang diselenggarakan di hotel tersebut. Keenam outlet tersebut yaitu outlet Banquet Kitchen, outlet Taruma Café Kitchen, outlet Regecy Kitchen, outlet Cha Yuen Kitchen, outlet Commissary Kitchen dan outlet Simider Kitchen. Dalam suatu outlet biasanya terdiri dari 6 sampai 7 cook. Dimana mereka memiliki tugas masing-masing, seperti bagian chef de partie yang bertugas untuk menyediakan dan mengawasi pengadaan kebutuhan bahan makanan, dan ada pula bagian commis yang bertugas untuk mengolah bahan makanan menjadi masakan yang dapat disajikan untuk kegiatan event. Peran dari masing-masing bagian begitu penting bagi kelancaran event yang terlaksana, dan kelancaran suatu event yang terlaksana berdampak baik pada image hotel dimata konsumen.   Kata Kunci : Hotel, Even Kitchen, Cook.

  18. ECONOMIC CRISIS IMPACT ON COUNTY ALBA HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    MOISA Claudia Olimpia

    2012-12-01

    Full Text Available The present paper, dominated by the global economic crisis effects is and continues to be a critical time for global tourism industry and for Romanian too. This study tries to play on a particular case, Park Hotel, located in Alba Iulia, the impact of this phenomenon over tourist hotel services.

  19. ECONOMIC CRISIS IMPACT ON COUNTY ALBA HOTEL INDUSTRY

    OpenAIRE

    MOISA Claudia Olimpia

    2012-01-01

    The present paper, dominated by the global economic crisis effects is and continues to be a critical time for global tourism industry and for Romanian too. This study tries to play on a particular case, Park Hotel, located in Alba Iulia, the impact of this phenomenon over tourist hotel services.

  20. IMPROVING THE DISTRIBUTION OF BULGARIAN SEASIDE HOLIDAY HOTELS

    Directory of Open Access Journals (Sweden)

    Stoyan Marinov

    2010-06-01

    Full Text Available This report aims at viewing and analysing the trends and changes in the channels for distribution of tourist products. The specific features of modern hotel management together with the tasks in the process of distribution of hotel products have been presented. Applying.

  1. Elderly Single Room Occupancy (SRO) Hotel Tenants: Still Alone.

    Science.gov (United States)

    Rollinson, Paul A.

    1991-01-01

    Conducted study of single room occupancy (SRO) hotels in Chicago, Illinois and collected data on everyday experiences of 53 elderly tenants. Findings showed that hotel environments offered anything but independence. Residents were trapped in situation that exacerbated isolation and withdrawal from society and were in desperate need of social…

  2. Teaching Case: MiHotel--Applicant Processing System Design Case

    Science.gov (United States)

    Miller, Robert E.; Dunn, Paul

    2018-01-01

    This teaching case describes the functionality of an applicant processing system designed for a fictitious hotel chain. The system detailed in the case includes a webform where applicants complete and submit job applications. The system also includes a desktop application used by hotel managers and Human Resources to track applications and process…

  3. Testing expected and perceived service quality in the hotel industry

    Directory of Open Access Journals (Sweden)

    Vujko Aleksandra

    2015-01-01

    Full Text Available Guest satisfaction is the key to retaining existing and attracting new guests. In order to reach this goal, managers in hotels have become aware of the fact that the quality stay is reflected in the unique experiences of the tourists in particular. Guest satisfaction with hotel services can be tested by various methods. In this study, we used a questionnaire technique, in which respondents were guests of the hotel 'Vojvodina', 'Novi Sad' and 'Park' in Novi Sad, then the guests of the hotel 'Vojvodina' and 'Gold Class' in Zrenjanin, as well as the guests of the hotel 'Brothers Sekulic' in Zlatibor. The respondents were asked to evaluate various aspects of the business environment, employees' attitude towards guests, taste and variety of food and beverages. Data are presented in tables with brief comments. Based on the analysis of dependent and independent variables, we concluded that the physical features of a hotel, as well as the guest-employee relationship, are primarily related to the personal experience. Guests were the least satisfied with the hotel bar. These pieces of information are crucial for the hotel enterprises and contribute to the advancement of business through the adjustment of the product to the needs of the customer.

  4. New Employment Forecasts. Hotel and Catering Industry 1988-1993.

    Science.gov (United States)

    Measurement for Management Decision, Ltd., London (England).

    Econometric forecasting models were used to forecast employment levels in the hotel and catering industry in Great Britain through 1993 under several different forecasting scenarios. The growth in employment in the hotel and catering industry over the next 5 years is likely to be broadly based, both across income levels of domestic consumers,…

  5. Hotel & Food Service Industries. Workforce & Workplace Literacy Series.

    Science.gov (United States)

    BCL Brief, 1992

    1992-01-01

    This brief gives an overview of the topic of workplace literacy for the hotel and food service industries and lists program contacts. The following organizations operate employee basic skills programs for hotel and food service employees, provide technical assistance, or operate grant programs: Essential Skills Resource Center; Language Training…

  6. Management Trainees in the Hotel Industry: What Do Managers Expect?

    Science.gov (United States)

    Baum, Tom

    1991-01-01

    Comparison of a survey of 118 United Kingdom hotel managers (53 percent response) with a similar study of 75 U.S. managers found key differences reflecting the impact of cultures on management expectations. Significant similarities support development of an internationally transferable core curriculum for hotel management. (SK)

  7. EVALUATION OF COMPETITION CONDITIONS IN THE HOTEL SECTOR IN ISTANBUL

    Directory of Open Access Journals (Sweden)

    Kazım Ozan ÖZER

    2015-04-01

    Full Text Available The various dimensions of the concept of the competitiveness in service sectors have drawn attention of many researchers. Discipline of business concerns firm, sector and the international dimensions of national level competition. This study focus on explaining the competitiveness of Istanbul Hotel Sector by considering the dynamics connected to the sectoral competitiveness of Tourism. For the analysis, different data collection techniques have been used. As for the secondary data, literature review has been done about Michael Porter’s Five Forces Model that is mostly prefered for this kind of researches. For the primary data, senior managers of hotels in Istanbul Hotel Sector were applied to the interviews and formal interviews. As a result of this study it’s seen that Istanbul Hotel Sector has profitability rates that attract new entrants and the competition conditions are available for new entrants to the Istanbul Hotel Sector.

  8. Alcohol consumption and driving intentions amongst hotel patrons.

    Science.gov (United States)

    McLean, S; Wood, L J; Davidson, J; Montgomery, I M; Jones, M E

    1993-01-01

    To examine the extent to which hotel patrons drink in excess of current health recommendations, and to identify risk factors for excessive drinking, hotel patrons were invited to participate in a survey of social drinking, which included a free breath test. Patrons were approached at 15 min. intervals, and 1000 subjects were studied. Amongst this group of hotel patrons interviewed, 1 in 2 had consumed alcohol in excess of the daily limit recommended by the National Health & Medical Research Council. One in 10 intending drivers had a BAC over the legal limit. Excessive drinking and drink driving appear to be prevalent amongst hotel patrons, and hotels should be targets for interventions designed to reduce these problems. For example, the National Guidelines for the Responsible Serving of Alcohol should be more widely practised.

  9. SIMULASI SISTEM KELISTRIKAN KAMAR HOTEL MENGGUNAKAN SMART RELAY

    Directory of Open Access Journals (Sweden)

    I Nyoman Sukarma

    2018-03-01

    Full Text Available Fungsi dari alat key tag atau hotel switch atau key card adalah memutus atau menyambungkan aliran listrik ke dalam suatu area tertentu atau ruang. Key tag memiliki peran penting pada kamar hotel untuk mencegah pemborosan energi pada saat kamar hotel tidak berpenghuni atau belum tersewakan. Untuk itu, penulis merancang simulasi sistem kelistrikan pada kamar hotel yang dikontrol dengan smart relay. Pada simulasi ini digunakan smart relay Zelio Logic buatan Schneider Electric. Pemrograman smart relay ini menggunakan ladder diagram yang disusun menggunakan perangkat lunak ZelioSoft2 dari Schneider Electric. Smart relay menerima sinyal masukan dari sensor, key tag dan sakelar. Sinyal masukan tersebut selanjutnya diproses agar lampu, kotak-kontak, exhaust fan, dan AC (Air Conditioner pada kamar hotel dapat bekerja.

  10. Sharia-compliant hotels in Egypt: Concept and chanllenges

    Directory of Open Access Journals (Sweden)

    Hesham Ezzat Saad

    2014-06-01

    Full Text Available This study was undertaken to provide greater clearness for the meaning of the ShariaCompliant Hotel (SCH and identify the challenges facing the development of this type of hotels in Egypt. To fulfill these objectives, Delphi technique, as a method of refining group opinions, was used. The study used two rounds e-mailed questionnaires. Findings indicated that the most important defining features of SCH were; no alcohol or pork allowed, gender segregation was significant and halal food products are significant. Other important defining features included; Quran and prayer mats in each room, no nightclubs, disco or bars, and signs indicating the direction of Mecca in every room. The main SCH challenges cited by the respondents were deprivation of the insertion in the international or local hotel classifications; competition with other non-Islamic hotels, and need for specific criteria appropriated to the international hotel classifications.

  11. International Alliance of Green Hotels to Reach Sustainable Competitive Advantages

    Directory of Open Access Journals (Sweden)

    Hufei Ge

    2018-02-01

    Full Text Available Under increasing environmental pressure, hotel firms need to improve their ability to access international alliances while maintaining good performance for sustainable development. This paper uses survey data from 784 hotels running at different levels of service in China to test the hypothesis in an integrated analytical model, and the findings show that the impact of international alliances varies with different levels of green hotels. Despite operating in the same sector, hotels running at different levels of service vary their respective tactics to gain sustainable competitive advantage and achieve significantly different results. This study intends to inform hotel managers in obtaining specific performance goals by developing absorptive capacity, and by choosing the most suitable alliance for their level of operation.

  12. ASPECTS OF ROMANIAN MARKETING ENVIRONMENT FOR INTERNATIONAL HOTEL CHAINS

    Directory of Open Access Journals (Sweden)

    Smaranda Adina COSMA

    2015-02-01

    Full Text Available The influence of global processes on economic development is reflected in the intensity of tourist streams and in the development of the hotel companies’ strategy. Because of that, is very important for a hotel and especially for one that belongs to an international chain to analyse the micro and macro environment, to know exactly which are the opportunities and the risks taken into consideration on a specific market. On the Romanian market the hotels that belong to international chains consider that the most important opportunity is the market development potential and the biggest risk is the infrastructure. Also, the own resources are the most important factor that is influencing directly the activity of a hotel belonging to an international chain in Romania. All those criteria are taken into consideration by the hotels in order to develop a long time strategy on the Romanian market.

  13. THE DEGREE OF CONSUMER SATISFACTION WITH HOTEL SERVICES

    Directory of Open Access Journals (Sweden)

    Danka CURAKOVIĆ

    2013-07-01

    Full Text Available The customer focus is one of the principles of quality management in organizations whose decisions, policy and strategy are based on market analysis. The results of the analysis are then used in the introduction of innovation, planning, investment in order to positioning in the market and meeting customer needs. The subject of research is the degree of consumer satisfaction with hotel services in order to determining the extent to which their quality meets customer needs and preferences. For the purposes of this paper there was conducted a research of primary and secondary materials, as well as field research in the July-August 2011. The research was conducted in hotels and B&B hotels in Novi Sad. The principal part of the paper is the analysis and description of results obtained in the study. The research results can be used by hotel managers in order to improve and adapt hotel services to market needs, as well by students.

  14. Sistem Informasi Hotel Modul Front Office Berbasis Web

    Directory of Open Access Journals (Sweden)

    James Kawilarang

    2015-04-01

    Full Text Available Hotel merupakan fasilitas yang sudah menjadi kebutuhan yang sangat penting bagi masyarakat meliputi kebutuhan traveling antar kota dalam urusan bisnis maupun wisata. Teknologi informasi dalam pengolahan informasi sangatlah diperlukan dalam pengolahan data instansi hotel agar data dapat dikelola dengan baik sehingga membantu pengelola dalam melakukan pengambilan keputusan. Berdasarkan kebutuhan yang mendasar dalam pengolahan data manajerial sebuah hotel yang merupakan pusat bisnis pariwisata Bali, maka terciptalah suatu ide untuk membuat sebuah sistem berbasis web dan terintegrasi dengan perangkat Android. Sistem yang berbasis web dan terintergrasi dengan perangkat Android merupakan sebuah solusi yang tepat untuk mengatasi permasalahan kebutuhan pengolahan data manajerial hotel yang berisfat dinamis dimana sistem informasi berbasis web mudah dikelola serta dapat dirancang dengan antarmuka yang fleksibel. Perkembangan teknologi mobile Android yang kini digunakan hampir oleh semua khalayak pengguna handphone juga merupakan sebuah nilai tambah tersendiri terhadap sistem pengolahan data tesebut, sehingga sistem mampu memberikan mobilitas yang lebih terhadap pengguna. Kata kunci : Teknologi, Sistem Informasi, Hotel, Front Office

  15. Meeting Ontario's electricity needs : a critical review of the Ontario Power Authority's supply mix advice report

    International Nuclear Information System (INIS)

    Gibbons, J.; Fracassi, J.

    2006-01-01

    In December, 2005 the Ontario Power Authority (OPA) outlined its proposed blueprint for meeting Ontario's electricity needs to 2025 in the document entitled Supply Mix Advice Report. As a result of the actions taken by the current government, the OPA believes that Ontario will have adequate electricity supplies to meet the province's needs until 2013. However, it stated that Ontario will require an additional 15,000 megawatts of new generation capacity between 2013 and 2025. The OPA also recommends that a significant proportion of this new generation capacity be nuclear. The Ontario Clean Air Alliance undertook a review of the OPA report and identified several discrepancies including an over-estimation of Ontario's rate of electricity load growth from 2005 to 2025; an under-estimation of the potential for electricity productivity improvements to reduce electricity demand and raise living standards; an under-estimation of renewable energy supply potential; an under-estimation of the potential for biomass and natural gas fired combined heat and power plants to meet electricity needs and increase the competitiveness of Ontario's industries; an under-estimation of the economic costs and risks of nuclear power; and a biased recommendation for a 70 million dollar resource acquisition budget against energy efficiency investments that would reduce demand and raise living standards. This report provides the Ontario Clean Air Alliances' analysis of the OPA report and presents it own recommendations for how Ontario can increase its electricity productivity and meet its electricity supply needs until 2025. The report concluded that the Government of Ontario should direct the OPA to develop a long-term strategy to raise the price of electricity up to its full cost without raising the electricity bills of low income consumers or impairing the competitiveness of Ontario's industries. It was suggested that Ontario's electricity productivity should be increased to the same level as

  16. Studi Deskriptif Persepsi Karyawan Hotel Tentang Glass Ceiling Pada Wanita Dalam Pencapaian Jabatan Puncak Manajemen Hotel Di Kota Tanjung Selor

    OpenAIRE

    Merang, Merycona

    2015-01-01

    Penelitian ini dilakukan untuk mengetahui persepsi karyawan hotel tentang glass ceiling pada wanita dalam pencapaian jabatan puncak manajemen hotel di kota Tanjung Selor. Glass ceiling memiliki enam variable yaitu diri sendiri, tingkat pendidikan, lingkungan keluarga, kesehatan, lingkungan sosial, dan lingkungan kerja.Teknik analisa yang digunakan adalah kuantitatif deskriptif, crosstab dan chi square. Hasil penelitian menunjukkan bahwa secara keseluruhan, persepsi karyawan tentang glass ceil...

  17. Hotel "Nagoya Castle", Japón

    Directory of Open Access Journals (Sweden)

    Takenaka Komuten, Co. Ltd.

    1970-04-01

    Full Text Available This hotel has 254 rooms, of which 138 are single and 99 double bed rooms, and 9 rooms have twin beds. There are also 5 suites and 5 bedrooms in the Japanese style. It can accommodate in all 370 persons. Among its special facilities the following are noteworthy. A large dining hall, with room for 3 000 guests, this being the largest banquet hall in central Japan; a beautiful open air pool; a magnificent garden; and a parking site with space for 400 cars.Este hotel consta de 254 habitaciones, de ellas: 138 individuales, 99 dobles con una cama, 9 dobles con dos camas, 5 suites y 3 habitaciones ambientadas al estilo japonés. Tiene capacidad de alojamiento para 370 personas. Entre sus instalaciones especiales figuran: un gran salón de banquetes —para 3.000 comensales—, que es el mayor del Japón central; una bella piscina al aire libre; un magnífico jardín; y un estacionamiento con capacidad para aparcar 400 turismos.

  18. Implementation of Chaid Algorithm: A Hotel Case

    Directory of Open Access Journals (Sweden)

    Celal Hakan Kagnicioglu

    2016-01-01

    Full Text Available Today, companies are planning their own activities depending on efficiency and effectiveness. In order to have plans for the future activities they need historical data coming from outside and inside of the companies. However, this data is in huge amounts to understand easily. Since, this huge amount of data creates complexity in business for many industries like hospitality industry, reliable, accurate and fast access to this data is to be one of the greatest problems. Besides, management of this data is another big problem. In order to analyze this huge amount of data, Data Mining (DM tools, can be used effectively. In this study, after giving brief definition about fundamentals of data mining, Chi Squared Automatic Interaction Detection (CHAID algorithm, one of the mostly used DM tool, will be introduced. By CHAID algorithm, the most used materials in room cleaning process and the relations of these materials based on in a five star hotel data are tried to be determined. At the end of the analysis, it is seen that while some variables have strong relation with the number of rooms cleaned in the hotel, the others have no or weak relation.

  19. Implementation of Chaid Algorithm: A Hotel Case

    Directory of Open Access Journals (Sweden)

    Celal Hakan Kağnicioğlu

    2014-11-01

    Full Text Available Today, companies are planning their own activities depending on efficiency and effectiveness. In order to have plans for the future activities they need historical data coming from outside and inside of the companies. However, this data is in huge amounts to understand easily. Since, this huge amount of data creates complexity in business for many industries like hospitality industry, reliable, accurate and fast access to this data is to be one of the greatest problems. Besides, management of this data is another big problem. In order to analyze this huge amount of data, Data Mining (DM tools, can be used effectively. In this study, after giving brief definition about fundamentals of data mining, Chi Squared Automatic Interaction Detection (CHAID algorithm, one of the mostly used DM tool, will be introduced. By CHAID algorithm, the most used materials in room cleaning process and the relations of these materials based on in a five star hotel data are tried to be determined. At the end of the analysis, it is seen that while some variables have strong relation with the number of rooms cleaned in the hotel, the others have no or weak relation.

  20. The effects of trends in technology on the hotel industry: a case study of Scandic Hotel Simonkenttä and Hilton Hotel Kalastajatorppa

    OpenAIRE

    Tamang, Surya Maya; Bernaldo, Ruth Jane

    2016-01-01

    The hotel industry continues to develop through innovations of technology. Trends in technol-ogy are evident in various forms, such as software and operating systems, high-tech devices and equipment, and social media networks. These can improve a hotel’s competitive ad-vantage and increase customer satisfaction. The objective of this research project was to examine the effects of technological trends in hotels and as perceived by the employees (the technology users) and to find out if ther...

  1. Ontario energy market review and outlook

    International Nuclear Information System (INIS)

    Brett, J.T.

    1997-01-01

    The current status of the natural gas industry and the electric power industry in Ontario, in terms of deregulation, was described. Natural gas utilities will exit the regulated gas market over the next few years and transfer their existing residential and small commercial gas contracts to their unregulated affiliates. Nevertheless, a regulated gas supply option will remain until the regulator is assured that consumer protection issues have been properly addressed, and there is a truly competitive market. Ontario Hydro is a vertically integrated virtual monopoly. It lags behind B.C., Alberta, Quebec and Nova Scotia in terms of deregulation and restructuring, although the MacDonald Commission's recent report recommended sweeping changes to Ontario Hydro's monopoly over the electric power industry. A final response from the Ontario government is still pending. The convergence of the electric power and natural gas industries was also discussed

  2. Revitalizing the nuclear business at Ontario Hydro

    International Nuclear Information System (INIS)

    Talbot, K.

    1994-01-01

    Ontario Hydro, North America's largest electric power utility, with an installed capacity of 34,000 MW, has under gone a major restructuring over the past year to better align itself with a changing electricity market and evolving customer needs. The single largest new business unit within the new Ontario Hydro is Ontario Hydro Nuclear (OHN), responsible for engineering, operation and maintenance of the Corporation's 20 large nuclear units at three generating sites, OHN faces a significant challenge in returning Ontario's nuclear units to the world-leading performance levels they enjoyed in the past, particularly the older Pickering A and Bruce A plants. However, steady progress is being made as evidenced by improving peer reviews and overall capacity and financial performance

  3. THE ONLINE VISIBILITY OF THE ROMANIAN HOTELS. EMPHASIS ON THE HOTELS FROM THE NORTH-EAST REGION OF ROMANIA

    Directory of Open Access Journals (Sweden)

    Andreea MAHA

    2015-09-01

    Full Text Available The purpose of the present research is to analyze the online visibility of Romanian hotel websites and what mistakes are identified once we analyze the hotel content. At the same time we want to provide a complex overview of how Romanian hotels use the Internet for their business. The research method used for creating this article is documentary study and content analysis. We have carried out the content analysis of all hotel websites categorized between 3 to 5 stars in the North-East region of Romania. The main mistakes identified consist in the use of websites just for information purposes, the information are often not up to date which promote hotels that no longer exist, and not allow reservations/payments in real time. Many links and services that apparently exist on the website are inactive.

  4. X-ray safety in Ontario

    International Nuclear Information System (INIS)

    1980-03-01

    In July 1979 the Ontario Advisory Committee on Radiology was formed to develop a comprehensive strategy for x-ray safety in the province. At its hearings the committee recieved submissions from groups representing physicians, dentists, chiropractors, radiological technicians, physiotherapists, podiatrists, and consumers, among others; these briefs are included as appendices to the report. The report surveys the historical background and the current situation in Ontario, and makes recommendations for an organized safety program. (L.L.)

  5. Comments on nuclear reactor safety in Ontario

    International Nuclear Information System (INIS)

    1987-08-01

    The Chalk River Technicians and Technologists Union representing 500 technical employees at the Chalk River Nuclear Laboratories of AECL submit comments on nuclear reactor safety to the Ontario Nuclear Safety Review. Issues identified by the Review Commissioner are addressed from the perspective of both a labour organization and experience in the nuclear R and D field. In general, Local 1568 believes Ontario's CANDU nuclear reactors are not only safe but also essential to the continued economic prosperity of the province

  6. Market prices for solar electricity in Ontario

    International Nuclear Information System (INIS)

    Rowlands, I.H.

    2006-01-01

    The Ontario electricity supply is facing considerable challenges while demand is increasing due to a growing population and increased economic growth needs. In response to these challenges, the government of Ontario established the Ontario Power Authority (OPA) in 2004 to ensure adequate, reliable and secure electricity supply and resources in Ontario. The OPA has also engaged in activities to facilitate the diversification of sources of electricity supply by promoting the use of cleaner energy sources and technologies, including alternative energy sources and renewable energy. The purpose of this paper was to advance discussions regarding the contribution that solar PV can make to Ontario's supply mix. In particular, it determined the value of the electricity that would have been produced by a PV system located in Waterloo, Ontario under the following 4 pricing regimes: (1) the conventional small user tariff system currently in place in Ontario, (2) the time-of-use pricing system that is voluntarily available to those who have smart meters installed in their facilities, (3) the spot market, hourly prices, to which some of Ontario's largest electricity users are exposed, and (4) the recently-proposed rate for standard offer contracts for PV systems. The study showed that a solar PV system that produces 3,000 kWh of electricity over the course of a year would generate different revenue amounts, ranging from the smallest amount of approximately $174.00 to $1,260.00, depending on the pricing regime. The pricing regime that reflects real, time-of-day electricity prices appears to be most advantageous to solar PV systems. It was recommended that additional work is needed regarding the other benefits of solar PV, such as avoided capacity/generation needs, avoided transmission and distribution cost and losses, environmental benefits, and job creation. 3 refs., 4 tabs., 8 figs

  7. Annual report 1993 (Ontario Hydro, Toronto)

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    1994-12-31

    Ontario Hydro`s prime objective is to supply the people of Ontario with electricity at cost while maintaining high standards of safety and service. The annual report presents energy efficiency and competitiveness, operations in review, the environmental performance of the Corporation, the future, and choices for a sustainable future. A financial review and analysis is also provided, along with an auditor`s report and financial statements.

  8. Large catchment area recharges Titan's Ontario Lacus

    Science.gov (United States)

    Dhingra, Rajani D.; Barnes, Jason W.; Yanites, Brian J.; Kirk, Randolph L.

    2018-01-01

    We seek to address the question of what processes are at work to fill Ontario Lacus while other, deeper south polar basins remain empty. Our hydrological analysis indicates that Ontario Lacus has a catchment area spanning 5.5% of Titan's surface and a large catchment area to lake surface area ratio. This large catchment area translates into large volumes of liquid making their way to Ontario Lacus after rainfall. The areal extent of the catchment extends to at least southern mid-latitudes (40°S). Mass conservation calculations indicate that runoff alone might completely fill Ontario Lacus within less than half a Titan year (1 Titan year = 29.5 Earth years) assuming no infiltration. Cassini Visual and Infrared Mapping Spectrometer (VIMS) observations of clouds over the southern mid and high-latitudes are consistent with precipitation feeding Ontario's large catchment area. This far-flung rain may be keeping Ontario Lacus filled, making it a liquid hydrocarbon oasis in the relatively dry south polar region.

  9. Ontario's power market post November 11

    International Nuclear Information System (INIS)

    Murphy, P.

    2003-01-01

    This paper provides a review of Ontario's first year with an open electricity market. The year 2002 to 2003 had record energy demands with challenges on the supply side. In particular, generation availability was below expectations during the summer months. This demonstrated that price predictability and volatility needs to be addressed and investment in new power generation is needed in Ontario. Ontario demand forecasts outpace supply for the long term outlook. In addition, most of Ontario's generating plants are aging and will soon exceed their nominal service life, requiring major refurbishment or replacement. Decisions are needed now on the future of coal in Ontario's generation mix. It was also noted that transmission reinforcements are needed in the Greater Toronto Area (GTA). In the short term, consumers can expect delays in return to service of nuclear units, forced extensions to planned outages, and reduced outlook for energy from hydroelectric resources. It was noted that Ontario will continue to rely on imports, although emergency generation is being installed. 5 figs

  10. Urban tourism and the changing structure of the hotel economy in ...

    African Journals Online (AJOL)

    Common trends are observed in terms of the growth in number of new hotels, a churning of hotel stock, expansion in average hotel size, and most importantly a marked quality upgrading of hotel stock. Alongside these common trends, significant variations are observed between the four cities which reflect the different ...

  11. Changing Occupational Profiles in the Hotel Industry: Case Studies in France, Italy and Spain. Synthesis Report.

    Science.gov (United States)

    Gatti, Mario; Grazia Mereu, Maria; Tagliaferro, Claudio

    Changing occupational profiles in the hotel industry in France, Italy, and Spain were examined in case studies that included interviews with hotel managers, human resource managers, and individuals employed in hotel occupations identified as new or entailing new skills. The study focused on the following topics: (1) changes in the hotel industry…

  12. Feline immunodeficiency virus testing in stray, feral, and client-owned cats of Ottawa.

    Science.gov (United States)

    Little, Susan E

    2005-10-01

    Feline immunodeficiency virus (FIV) seroprevalence is evaluated in 3 groups of cats. Seventy-four unowned urban strays were tested, as well as 20 cats from a small feral cat colony, and 152 client-owned cats. Of the 246 cats tested, 161 (65%) were male and 85 (35%) were female. Seroprevalence for FIV was 23% in the urban strays, 5% in the feral cat colony, and 5.9% in the client-owned cats. Ten cats (4%) were also positive for Feline leukemia virus (FeLV) antigen, including 2 cats coinfected with FeLV and FIV. Seroprevalence for FIV in cats from Ottawa is similar to that found in other nonrandom studies of cats in North America.

  13. The signature of the city: abandonment and dreaming in colonial Williamsburg and Ottawa

    Directory of Open Access Journals (Sweden)

    Mark Kristmanson

    2011-06-01

    Full Text Available Exploring the themes of abandonment and dreaming in relation to two North American capital cities, this interdisciplinary narrative essay examines the Canadian Prime Minister William Lyon Mackenzie King's influence on the planning and architecture of Ottawa in relation to his frequent visits to Colonial Williamsburg, the restored former capital of Virginia. At the invitation of John D. Rockefeller Jr., King became a regular guest in Williamsburg during the 1930s and 1940s culminating in the conferral of an honorary degree by the College of William and Mary in 1948. The records of these visits provide a diagnostic used to conceptualize the 'signature' of the capital city. In abandonment and in dreaming, capital cities are especially exposed to latent forces of nature and of 'museumification'. These two forces created a tension that complicated attempts by King and Rockefeller to leave permanent architectural legacies in the signatures of their respective capitals.

  14. STRATEGIC MANAGEMENT OF HOTEL COMPANIES: CASE STUDY OF HOTEL COMPANIES IN VOJVODINA (SERBIA

    Directory of Open Access Journals (Sweden)

    Svetlana VUKOSAV

    2014-12-01

    Full Text Available Contemporary approaches to the management of the company are focused on achieving long-term success of the company in its complex and changing environment. Company as part of the wider environment, must adapt to the changing environment in order to survive, growing and developing. The task of strategic management is to enable the enterprise in the tourism industry to rationally and promptly react to changes in the environment in which it carries out its business and general activity. The aim of this paper is to determine whether and to what extent the process of the strategic management is being implemented in hotels in Vojvodina(that are changed ownership structure and what is their response to the competitive pressures and opportunities, and demands and needs of consumers Strategic positioning in order to achieve sustainable competitive advantage through product differentiation and segmentation of demand is imperative for success of hotel companies in Vojvodina.

  15. Ottawa Panel Evidence-Based Clinical Practice Guidelines for Patient Education in the Management of Rheumatoid Arthritis (RA)

    Science.gov (United States)

    Brosseau, Lucie; Wells, George A.; Tugwell, Peter; Egan, Mary; Dubouloz, Claire-Jehanne; Welch, Vivian A.; Trafford, Laura; Sredic, Danjiel; Pohran, Kathryn; Smoljanic, Jovana; Vukosavljevic, Ivan; De Angelis, Gino; Loew, Laurianne; McEwan, Jessica; Bell, Mary; Finestone, Hillel M.; Lineker, Sydney; King, Judy; Jelly, Wilma; Casimiro, Lynn; Haines-Wangda, Angela; Russell-Doreleyers, Marion; Laferriere, Lucie; Lambert, Kim

    2012-01-01

    Background and purpose: The objective of this article is to create guidelines for education interventions in the management of patients ([greater than] 18 years old) with rheumatoid arthritis (RA). Methods: The Ottawa Methods Group identified and synthesized evidence from comparative controlled trials using Cochrane Collaboration methods. The…

  16. Ottawa Panel Evidence-Based Clinical Practice Guidelines for Patient Education Programmes in the Management of Osteoarthritis

    Science.gov (United States)

    Health Education Journal, 2011

    2011-01-01

    Objective: The purpose of this study was to develop guidelines and recommendations on patient education programmes of any type, targeted specially to individuals with OA and which were designed to improve the clinical effectiveness of managing OA. Methods: The Ottawa Methods Group contacted specialized organizations that focus on management for…

  17. Budgeting practices: a study on Brazilian hotel companies

    Directory of Open Access Journals (Sweden)

    Paula de Souza

    2015-12-01

    Full Text Available This study aims to explore the budgeting practices in the hotel companies of Brazil’s main tourist centers. The justification is oriented by the number of foreign tourists received by the top ten Brazilian tourist destinations, which reaches 95% of the country. Another motivation is the lack of research on hotel companies in developing countries, and it should also be considered that Brazil will host the World Cup in 2014 and the Olympic Games in 2016, which requires a suitable hotel structure to receive a large number of athletes and tourists. Thus, in order to achieve the purpose of this study, surveys were sent to the hotels associated with the Brazilian Association of the Hotel Industry (ABIH, with replies by 40 hotel companies. Descriptive statistics were applied to the results, in order to improve the basis for discussions. The results indicate that most of the hotels adopt corporate budgeting with bottom-up as main budgeting process. Research shows that budgets are developed, more frequently, using the results from previous years and economic indicators. In the performance evaluation, the comparative analysis, the analysis of the causes of deviations and adequacy measures are often applied. The analysis of variance is primarily directed at controlling costs/expenses, identifying potential problems and providing feedback for the next period.

  18. Perceived workplace mistreatment: Case of Latina hotel housekeepers.

    Science.gov (United States)

    Hsieh, Yu-Chin Jerrie; Sönmez, Sevil; Apostolopoulos, Yorghos; Lemke, Michael Kenneth

    2017-01-01

    Latina hotel housekeepers' social class, gender, race/ethnicity, nationality, and United States immigration status render them particularly vulnerable to workplace mistreatment. We sought to reveal the array of policy- and interpersonal-related mistreatment experienced by Latina hotel housekeepers in the southeastern United States employed at 75 local hotels which included 4-star, 3-star, 2-star, and 1-star properties. This ethnographic study involved 27 in-depth interviews with Latina hotel housekeepers. Using semi-structured in-depth interview guides, participants were interviewed until collected data reached saturation. Data were coded to explore themes and relationships for the housekeepers' work environments, and thick descriptions of these environments were developed. Participants ranged in work experience from 1 to 15 years, with all but one unable to reach full-time status, and were paid between $7.25 and $8.00 per hour. Policy-related phenomena, such as low pay, lack of paid sick leave or overtime, and absence of appropriate cleaning tools or protective equipment were all perceived as forms of mistreatment by Latina hotel housekeepers. Interpersonal mistreatment in the form of supervisor favoritism, unfair work assignments, biased allocation of cleaning supplies, disrespect, and verbal abuse due to ethnicity was also perceived. Latina hotel housekeepers endure mistreatment that impacts their psychosocial and physical occupational health. We provide recommendations to minimize workplace mistreatment and improve well-being of Latina hotel housekeepers.

  19. Strategic planning for hotel operations: The Ritz-Carlton Hotel Company (Part II).

    Science.gov (United States)

    Shriver, S J

    1993-01-01

    The Ritz-Carlton Hotel Company won the Malcolm Baldrige National Quality Award in 1992. One key to its success is its strategic planning process. In this second part of a two-part article, Stephen Shriver concludes his review of the Ritz-Carlton's approach to strategic planning. Shriver begins by outlining some key steps in plan development and goes on to describe how the Ritz-Carlton disseminates, implements, and evaluates the plan.

  20. Strategic planning for hotel operations: The Ritz-Carlton Hotel Company (Part I).

    Science.gov (United States)

    Shriver, S J

    1993-01-01

    The Ritz-Carlton Hotel Company won the Malcolm Baldridge National Quality Award in 1992. One key to its success is its strategic planning process. This two-part article reviews the Ritz-Carlton's approach to strategic planning. In particular, it describes (1) the role of senior leadership in the planning process and (2) the specific activities that are associated with plan development and implementation.

  1. Hotell "Telegraaf" Tallinnas Vene tänaval = Hotel Telegraaf on Vene Street, Tallinn / Mihkel Karu

    Index Scriptorium Estoniae

    Karu, Mihkel, 1983-

    2007-01-01

    Endise Kommertspanga (ehitatud 1874. a. arhitekt P. Schreiberi projekti järgi N. Thamme juhtimisel) ja hilisema Tallinna Telegraafi hoonesse Vene t. 9 rajatud hotell. Arhitekt: Martin Aunin. Projekteerija: EA Reng AS. Konstruktor: Riho Märtson. Sisekujundajad: Külli Salum, Riina Harik. Projekt: 2004, valmis: 2007. I ja III korruse plaan, 2 värv. välisvaadet, 4 sisevaadet

  2. Pengaruh Program Green Hotel Terhadap Minat Beli Konsumen Di Hotel Di Indonesia

    OpenAIRE

    Sugianto, Evelyn; Kurniawan, Christabel Josephine

    2017-01-01

    Penelitian ini dilakukan untuk mengetahui seberapa besar pengaruh program green atau ramah lingkungan yang diterapkan oleh hotel di Indonesia terhadap minat menginap konsumen. Program green yang diteliti dalam penelitian ini adalah reduce consumption, green product and services, recyclables dan energy-saving. Teknik analisis data yangdigunakan dalam penelitian kuantitatif ini adalah Partial Least Square (PLS). Hasil penelitian menunjukkan bahwa program reduce consumption dan energy-saving ber...

  3. How Business and Marketing Ethics Can Affect Hotel Brand Image, Case: Chinese Hotel Chain

    OpenAIRE

    Guo, Xinxin

    2013-01-01

    Ethical business and marketing is the new model, and the thesis tries to explore how ethical issues impact Chinese hotel brand image. Moreover, by the combination of corporate social responsibility and customers’ value, to carry out the social values-driven marketing, the company can fully take on its social responsibility and business ethics throughout the marketing process, realizing the win-win of social benefits and company benefits. Thereby, these pave a way for ethics and brand image, a...

  4. Improving the effectiveness of staff training in a hotel : case study: Hotel X

    OpenAIRE

    Uyen, Do Tran Hanh

    2013-01-01

    Operating in an ever-changing and highly competitive environment, it is a must for the organizations in the hospitality industry to constantly provide adequate training for their staff. Training plays a key role in ensuring that the staff is equipped with skills and knowledge required to deliver good customer services. For that reason, this paper is designed in an attempt to help the Case Company, a five-star hotel located in Vietnam, enhance the effectiveness of its training activities ...

  5. Ottawa Model of Implementation Leadership and Implementation Leadership Scale: mapping concepts for developing and evaluating theory-based leadership interventions

    Directory of Open Access Journals (Sweden)

    Gifford W

    2017-03-01

    Full Text Available Wendy Gifford,1 Ian D Graham,2,3 Mark G Ehrhart,4 Barbara L Davies,5,6 Gregory A Aarons7 1School of Nursing, Faculty of Health Sciences, University of Ottawa, ON, Canada; 2Centre for Practice-Changing Research, Ottawa Hospital Research Institute, 3School of Epidemiology, Public Health and Preventive Medicine, Facility of Medicine, University of Ottawa, Ottawa, ON, Canada; 4Department of Psychology, San Diego State University, San Diego, CA, USA; 5Nursing Best Practice Research Center, University of Ottawa, Ottawa, ON, Canada; 6Department of Psychiatry, University of California, San Diego, La Jolla, CA, USA; 7Child and Adolescent Services Research Center, University of California, San Diego, CA, USA Purpose: Leadership in health care is instrumental to creating a supportive organizational environment and positive staff attitudes for implementing evidence-based practices to improve patient care and outcomes. The purpose of this study is to demonstrate the alignment of the Ottawa Model of Implementation Leadership (O-MILe, a theoretical model for developing implementation leadership, with the Implementation Leadership Scale (ILS, an empirically validated tool for measuring implementation leadership. A secondary objective is to describe the methodological process for aligning concepts of a theoretical model with an independently established measurement tool for evaluating theory-based interventions.Methods: Modified template analysis was conducted to deductively map items of the ILS onto concepts of the O-MILe. An iterative process was used in which the model and scale developers (n=5 appraised the relevance, conceptual clarity, and fit of each ILS items with the O-MILe concepts through individual feedback and group discussions until consensus was reached.Results: All 12 items of the ILS correspond to at least one O-MILe concept, demonstrating compatibility of the ILS as a measurement tool for the O-MILe theoretical constructs.Conclusion: The O

  6. Social value of online information in the hotel industry

    Directory of Open Access Journals (Sweden)

    Moraru Remus Christian

    2017-07-01

    Full Text Available Studies show that public information can create social value, which reflects on the purpose of this paper in identifying information on the online environment of the hotel industry which can directly or indirectly create social value and ultimately a competitive edge. Privately owned, small and mid-sized hotels in Romania find themselves in competitive online environment and, as such, many of them cannot compete or don’t possess the know-how to compete within the online environment. With identifying the information shared on the hotels online environment and the capability of the information in creating social value, hotels can reevaluate their online strategies. The immediate objective of this paper is to analyze the websites of a sample of 99 small and mid-sized hotels in Romania and to identify critical information that can directly or indirectly create social value. Part of the objective is to draw a conclusion of the main differences on the information shared on the hotels website, which in terms will show where small and mid-sized hotels can improve their online content strategy with socially valuable information. Key findings reflect that Romanian hotels have a clear pattern across the country when it come to their online environment. However, there are serious deficiencies that can influence both economical results and the possibility of creating socially valuable information online. This work increases our understanding of the information shared on the hotels websites in Romania and comes with suggestions that hoteliers can apply in the future to increase the competitiveness and the social value of their online environment.

  7. The Development of Boutique Hotels in Brașov City

    Directory of Open Access Journals (Sweden)

    Codruța Adina Băltescu

    2016-01-01

    Full Text Available Boutique hotels are hotel businesses dedicated to addressing a well-defined segment ofcustomers. The development of the concept is an ongoing process, these accommodation units arealready well known on the hotel market, thus reflecting their attraction among the guests. Thepaper highlights the main features of the boutique hotels, the specificity of the offer and analyzesthe major global hotel groups in order to highlight their concerns in the direction of developingtheir own chains of boutique hotels. Aiming to identify the development of this hotel concept in ourcountry, the paper also analyzes the units that fall into this category of establishments whichoperate in Brasov city.

  8. SAFETY AND SECURITY MEASURES ADOPTED BY THE HOTELS AND THEIR IMPACT ON CUSTOMER RELATIONSHIP MANAGEMENT

    OpenAIRE

    Abhishek Chauhan; Ankit Shukla; Pradeep Negi

    2018-01-01

    Hotel can be defined as “Home away from home” for the guests who come to the hotel as they receive homely environment and services in the hotel. The guests who come to the hotels come with an understanding that they and their belongings would be safe and secured in the hotel during their occupancy in the hotel. The safety and security aspects play a very vital role in hospitality industry as this industry is dependent largely on the customer relationship with the hotel. If the guest encounter...

  9. The world’s biggest hotel companies. Old trends and new tendencies

    Directory of Open Access Journals (Sweden)

    Kowalczyk Andrzej

    2015-12-01

    Full Text Available Many hotels are owned by a few dozen so-called hotel chains or hotel systems. The rapid growth of big hotel companies can be regarded as proof of the entrance of hotel systems into the globalisation phase. Since 2006, companies from the People’s Republic of China (PRC have been among the world’s top hotel systems. This year can be considered as the symbolic beginning of a new stage in the history of the largest hotel systems. This paper shows two main trends. On the one hand, the processes that could be observed in the market of the major global hotel systems from the 1990s are still discernible (for example, the position of the so-called hotel megasystems. On the other hand, new trends have come to the fore in recent years, notably the emergence of systems from the People’s Republic of China among the world’s largest hotel systems.

  10. Introducing Physician Assistants to Ontario

    Directory of Open Access Journals (Sweden)

    Meredith Vanstone

    2014-02-01

    Full Text Available In 2006, the Ontario Ministry of Health and Long-Term Care (MOHLTC introduced Physician Assistants (PAs through the announcement of demonstration projects, education and training programs, and subsequent funding. PAs are directly supervised by physicians and act as physician extenders by performing acts as delegated to them by their supervising physicians. PAs were proposed as a potential solution to help improve access to health care and reduce wait times throughout the province. Prior to the 2006 Ministry announcement, there was little public discussion regarding the acceptance of the PA role or its sustainability. Opposition from nursing and other groups emerged in response to the 2006 announcement and flared again when stakeholder comments were solicited in 2012 as part of the PA application for status as regulated health professionals. As a health reform, the introduction of PAs has neither succeeded nor failed. In 2013, the majority of PA funding continues to be provided by the MOHLTC, and it is unknown whether the PA role will be sustainable when the MOHTLC withdraws salary funding and health system employers must decide whether or not to continue employing PAs at their own expense.

  11. Ontario Hydro annual report, 1988

    International Nuclear Information System (INIS)

    1989-04-01

    Ontario continues a strong growth in electricity consumption; over the past five years consumption has risen an average of 5 percent a year. In 1988 consumption rose by 6.5 percent to 133.1 billion kilowatt-hours. Peak demand was 23 million kilowatts. The top priority for the 1990s will be improving the energy efficiency of customers and the operating efficiency of the Corporation, with a target saving of 4500 megawatts through demand management and energy efficiency by the year 2000. A new environmental division has been formed, as well as a division for non-utility generation. Safety is of particular importance to the Nuclear Generating Division; in all nuclear operations, after 143 million hours worked from 1955 to 1988, there has never been a work-related fatality or a detectable injury due to radiation. The average radiation dose per worker continues to decline and is now under 10 percent of the legal dose limit. Retubing of Pickering Nuclear Generating Station unit 2 has been completed. Retubing of unit 1 is under way, and work on units 3 and 4 has been approved. Construction continues on the Darlington Nuclear Generating Station, where the first unit is expected to go into service in 1989. The Darlington Tritium Removal Facility was completed

  12. Operating Guangzhou Hotel Industry with Service Concept of Cantonese Food

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    @@ As the completion of New Baiyun International Airport and Pazhou International Conference Center and the fast development of exhibition industry, the commerce and trade position of Guangzhou (the historical and cultural international city) is growing with each passing day. With the Cantonese food service concept and guest receiving methods of "Culture, Trend,Friendly and Hospitality", Guangzhou hotel industry has won the satisfaction from domestic and foreign businessmen and tourists. With the cultural tinge of and trend of Lingnan, Guangzhou hotels have become the display window to foreign guests. Guangzhou hotels treat all the guests very well during the spring and autumn China Export Commodities Fairs.

  13. Model of competitive mini-hotel project life cycle

    OpenAIRE

    Левыкин, Виктор Макарович; Дэвон, Валерия Викторовна

    2014-01-01

    Having examined the situation in the hotel market of the city of Kharkov (Ukraine), it was found that one of the major shortcomings in the activities of mini-hotels is mediocre attitude towards customers, lack of proper attention and poor services. In this regard, there is the need to create a mini-hotel, the most important mission of which would be a genuine concern for guests and their comfort, as well as providing unique services of the highest class.For the success of this mission, it is ...

  14. Corporate Diversification and Firm Performance: Evidence from Asian Hotel Industry

    Directory of Open Access Journals (Sweden)

    Ooi Chai-Aun

    2014-01-01

    Full Text Available The unstable environment of hotel industry which is driven by the fluctuation of tourism demand has motivated this study to look into the best diversification strategy for firm performance betterment. 42 hotel firms are investigated across 4 Asian economies, from year 2001 to 2012. Our results suggest that unrelated industrial diversification is the only alternative to improve hotel firm performance. Unrelated international diversification instead has a significant negative effect towards firm performance. Our results further show that board of directors implies a significant link to the relationship between diversification and firm performance, only in a crisis period.

  15. The Effects of Customer Voice on Hotel Performance

    DEFF Research Database (Denmark)

    Assaf, A. George; Josiassen, Alexander; Cvelbar, Ljubica Knežević

    2015-01-01

    This paper investigates the effects of two critical customer voice variables on hotel performance. Specifically, the research provides a customer equity model in which the influences of both customer satisfaction and complaints are considered. The impact of the customer voice variables on hotel...... performance is investigated while considering the potential for moderating effects by hotel size and star rating. We use a more robust approach to measure firm performance than is traditionally used in satisfaction-performance studies. Finally the paper reports on the results of these investigations...

  16. HOTEL GUEST’S PRIVACY PROTECTION IN TOURISM BUSINESS LAW

    OpenAIRE

    Oliver Radolovic

    2010-01-01

    In the tourism business law, especially in the hotel-keeper’s contract (direct, agency, allotment), the hotel-keeper assumes certain obligations to the guests, among which, in the last twenty years, the protection of the guest’s privacy is particularly emphasized. The subject of the paper is hotel guest’s privacy protection in the Croatian and comparative tourism business law. The paper is structured in a way that it analyzes, through the laws of Croatia, France, Italy, Germany, UK and USA, t...

  17. Impacto del turismo infantil en Ibi. El hotel del Juguete.

    OpenAIRE

    ALAYA MELIÁ, MAR

    2017-01-01

    Nowadays, many businesses of the tourism sector have been forced to create theme hotels, due to the growing accommodation offer. This strategy started on the 80s with the establishment of the boutique hotels and has been developed up to now, where we can find several hotels related to almost all topics of the world, focused on all kind of markets and customers. Ibi could be one example of this strategy, because the whole town is destined to children?s entertainment and convenience. In Ibi,...

  18. Hotel industry in Azerbaijan: problems perspectives of entrepreneurship development

    Directory of Open Access Journals (Sweden)

    Gasanov Arzu Nadzhaf

    2014-04-01

    Full Text Available The article considers the essence of the entrepreneurship activity and the characteristic features of a businessman. The definition of the entrepreneurship according to the Azerbaijan legislation is given. Then, the tourism, peculiarities and legislation base of business in tourism industry and hotel economy characterized, the main data of the activities of replacement enterprises in the country, the level of quality of hotel service and analyzed, the main problems are listed and the conclusion about the state of the business in the sphere of hotel industry is made.

  19. The Assessment of Hotel Services in Poiana Brasov Resort

    Directory of Open Access Journals (Sweden)

    Baltescu C.A.

    2014-12-01

    Full Text Available The choice of a holiday destination is determined by the features of the existing accommodation offer. The quality of hotel services provided influence the attracted customer segment, the satisfaction degree of consumption, the loyalty degree for the accommodation unit and destination, and also the economic-financial performance of the company. This article analyzes the opinions of tourists staying in Poiana Braşov resort regarding their consumption experience in one of the most representative hotels of the resort. The results obtained show customers’ expectations, satisfaction degree after consumption and future ways for adapting and improving hotel services.

  20. Analyzing solid waste management practices for the hotel industry

    OpenAIRE

    S.T. Pham Phu; M.G. Hoang; T. Fujiwara

    2018-01-01

    The current study aims to analyze waste characteristics and management practices of the hotel industry in Hoi An, a tourism city in the center of Vietnam. Solid wastes from 120 hotels were sampled, the face-to-face interviews were conducted, and statistical methods were carried out to analyze the data. The results showed that the mean of waste generation rate of the hotels was 2.28 kg/guest/day and strongly correlated to internal influencing factors such as the capacity, the price of the room...

  1. ABSENTEEISM AT WORK IN HOTEL EMPLOYEES

    Directory of Open Access Journals (Sweden)

    Jordi Tous-Pallarès Pallarès

    2014-01-01

    Full Text Available Registered absenteeism has a psychosocial basis in which there are problems between the individual, the job and the quality of service requirements of the company. This paper analyzes the research studies that evaluate absentee behavior in the hotel and catering industry. The studies consulted usually use registered temporary sick leave (TSL as an indicator of employee absentee behavior. The results show that the impact of absenteeism can be minimized using different strategies: improving the processes of recruitment, selection and training of employees as much as possible and assessing individual differences and their contextual variables that are related to a better quality of service. The information obtained describes a situation similar to the one prior to the economic crisis

  2. Structure-borne noise at hotels

    Science.gov (United States)

    Wilson, George Paul; Jue, Deborah A.

    2002-11-01

    Hotels present a challenging environment for building designers to provide suitable noise and vibration isolation between very incompatible uses. While many are familiar with ways to reduce traditional sources of airborne noise and vibration, structure-borne noise and vibration are often overlooked, often with costly repercussions. Structure-borne noise can be very difficult to pinpoint, and troubleshooting the sources of the vibration can be a tedious process. Therefore, the best approach is to avoid the problem altogether during design, with attention to the building construction, potential vibration sources, building uses and equipment locations. In this paper, the relationship between structure-borne vibration and noise are reviewed, typical vibration sources discussed (e.g., aerobic rooms, laundry rooms, mechanical equipment/building services, and subway rail transit), and key details and design guidance to minimize structure-borne noise provided.

  3. Environmental Strategies in Hotel Business Administration

    Directory of Open Access Journals (Sweden)

    Mirela STEFANICA

    2017-04-01

    Full Text Available The problem of the environment is a strategic challenge in the era we are living in. In this sense, more and more managers from various areas of activity, the tourism industry included, have become increasingly concerned of promoting better environmental practices. If these practices were based on the 3R’s principle, later on they developed amounting to the implementation of much more complex systems and strategies to support the solving of environmental problems. The paper highlights the main environmental strategies implemented in the hotels of Romania and Italy, presented in a comparative analysis. The study provides an image of the current situation in two regions of Romania and Italy, thus showing the efforts made by managers to ameliorate the impact of the activities carried out on the environment.

  4. Assessing the effectiveness of remediation of contaminated sediments in the Ottawa River Segment of the Maumee Great Lakes Area of Concern (AOC) using biological endpoints: toxicity, food web tissue contamination, biotic condition and DNA damage

    Science.gov (United States)

    The Ottawa River lies in extreme northwest Ohio, flowing into Lake Erie’s western basin at the City of Toledo. The Ottawa River is a component of the Maumee River AOC as defined by the International Commission. The Ottawa River is approximately 45 miles long; however, the 2...

  5. Ottawa Panel evidence-based clinical practice guidelines for the management of osteoarthritis in adults who are obese or overweight.

    Science.gov (United States)

    Brosseau, Lucie; Wells, George A; Tugwell, Peter; Egan, Mary; Dubouloz, Claire-Jehanne; Casimiro, Lynn; Bugnariu, Nicoleta; Welch, Vivian A; De Angelis, Gino; Francoeur, Lilliane; Milne, Sarah; Loew, Laurianne; McEwan, Jessica; Messier, Steven P; Doucet, Eric; Kenny, Glen P; Prud'homme, Denis; Lineker, Sydney; Bell, Mary; Poitras, Stéphane; Li, Jing Xian; Finestone, Hillel M; Laferrière, Lucie; Haines-Wangda, Angela; Russell-Doreleyers, Marion; Lambert, Kim; Marshall, Alison D; Cartizzone, Margot; Teav, Adam

    2011-06-01

    The objective of this review was to construct an updated evidence-based clinical practice guideline on the use of physical activity and diet for the management of osteoarthritis (OA) in adults (>18 years of age) who are obese or overweight (body mass index ≥25 kg/m(2)). Articles were extracted from the following databases: MEDLINE, EMBASE (Current Contents), SPORTDiscus, SUM, Scopus, CINAHL, AMED, BIOMED, PubMed, ERIC, the Cochrane Controlled Trials, and PEDro. The Ottawa Panel and research assistance team strictly applied the inclusion and exclusion criteria from previous Ottawa Panel publications. An a priori literature search was conducted for articles related to obesity and OA of the lower extremities that were published from January 1, 1966, to November 30, 2010. Inclusion criteria and the methods to grade the recommendations were created by the Ottawa Panel. were graded based on the strength of evidence (A, B, C, C+, D, D+, or D-) as well as experimental design (I for randomized controlled trials and II for nonrandomized studies). In agreement with previous Ottawa Panel methods, Cochrane Collaboration methods were utilized for statistical analysis. Clinical significance was established by an improvement of ≥15% in the experimental group compared with the control group. There were a total of 79 recommendations from 9 articles. From these recommendations, there were 36 positive recommendations: 21 grade A and 15 grade C+. There were no grade B recommendations, and all recommendations were of clinical benefit. Further research is needed, as more than half of the trials were of low methodological quality. This review suggests that physical activity and diet programs are beneficial, specifically for pain relief (9 grade A recommendations) and improved functional status (6 grade A and 7 grade C+ recommendations), for adults with OA who are obese or overweight. The Ottawa Panel was able to demonstrate that when comparing physical activity alone, diet alone

  6. Role of parking in the hotel supply chain management

    Directory of Open Access Journals (Sweden)

    Robert Maršanić

    2015-12-01

    Full Text Available Background: Supply chain management in tourism has only recently become the topic of the scientific research. The hotel product as a tourist product presents a specific mix of services and products The focus of this study has been placed on the hotel company, that, in order to create such a product, builds its own network of partners (companies, co-workers, to bring together and coordinate activities intended to result in the desired features of the hotel product. This study was evaluated as a scientifically relevant because until now the position of parking services in the hotel product has not been analyzed from the perspective of the hotel efforts and abilities to provide parking places for their guests by analyzing to which extent a good and available parking space really affects the quality of the hotel product. The aim of the study was to define the framework in which the supply chain management acts with reference to the parking service and stakeholders in the network. Methods: The method of interviewing hotel managers was used to obtain necessary data. Through the simple numerical calculations including the number of parking spaces and the capacity of the hotel accommodation we tried to identify the interrelationship, i.e. the degree of alignment of the respective sizes. Results: It turned out that towns of Rijeka and Opatija are faced with a shortage of parking spaces, especially during the tourist season. The trend of providing parking services for guests in hotel-owned garages or car parks is typical for the everyday hotel operation and the shortage of such an option, is resolved through the lease of a certain number of parking spaces in public garages and car parks. These parking spaces are away from the hotel, the guests' dissatisfaction is a normal consequence of such a decision and it is mitigated through the commercial measures. Hotel management considers a provided parking space an important element of the hotel product quality

  7. Implications of the Ontario government's white paper and competition strategies for Ontario's municipal electric utilities

    International Nuclear Information System (INIS)

    Wills, D.L.

    1998-01-01

    The strategies that Municipal Electric Utilities (MEU) should follow to deal with competition were discussed. North Bay Hydro is the 34th largest MEU out of 300 in Ontario but it serves only 23,000 out of 4 million electrical customers in Ontario. Therefore, the main strategy for municipal utilities to ensure their future would be to become part of an alliance and association like the MEA and the SAC - the Strategic Alliance for Competition and Customer Choice. Strong criticism was voiced regarding the contents of the recent Ontario Government White Paper for being vague with regard to electrical distribution and the role of MEUs in Ontario. It was suggested that it is vitally important that MEUs ally themselves with other stakeholders, to resist an Ontario Hydro monopoly, to make sure that prices stay low, to avoid excessive debt and bureaucratic inefficiency, be innovative, and consumer oriented and be prepared to anticipate events and conditions. 3 figs

  8. Measuring Service Quality Dimensions: An Empirical Analysis of Thai Hotel Industry

    OpenAIRE

    Dr. Sakun Boon-itt; Dr. Nopadol Rompho

    2012-01-01

    The aim of this study is to focus on hotel service quality based on the application of 29 characteristic indicators from the SERVQUAL model by comparing two hotel types, namely the boutique and the business hotel, in Thailand and to understand the expectation, perception and gaps between expectation and perception regarding hotel service quality. The study applied a self-administered questionnaire to measure the expectation and perception of service quality characteristics of hotels in Thaila...

  9. Classification of Customer Satisfaction Attributes: An Application of Online Hotel Review Analysis

    OpenAIRE

    Dong , Jian; Li , Hongxiu; Zhang , Xianfeng

    2014-01-01

    Part 3: Digital Business; International audience; With the wide penetration of Internet, online hotel reviews have become popular among travellers. Online hotel reviews also reflect customer satisfaction with hotel services. In this study we use online hotel reviews to classify the attributes of customer satisfaction with hotel services. The empirical data was collected via Daodao.com, the Chinese affiliated brand of online travel opinion website tripadvisor.com. Based on text mining and cont...

  10. Strategi Customer Relations dalam Meningkatkan Kepuasan Pelanggan pada Hotel Dyan Graha Pekanbaru

    OpenAIRE

    ATIKA, RISMA DIAN; ", NURJANAH

    2014-01-01

    Hotel is an industry engaged in the field of specialty services, where the services are crucial to giving satisfaction to customers. The growth of new hotels makes these hotels and more aggressively to improve service quality in order to satisfy customer expectations. Creation of customer satisfaction and will deliver benefits to both the hotel 's reputation in the eyes of customers and also the profits from the hotel will increase. Based on the explanation above, the problem in this research...

  11. Customer Satisfaction Research: A Case Study of Original Sokos Hotel Olympia Garden

    OpenAIRE

    Truong, Thuan

    2016-01-01

    This thesis research was carried out at Original Sokos Hotel Olympia Garden in summer 2016. The case company is one of three Sokos Hotels located in St. Petersburg, Russia. The hotel aims to deliver a “Cosy living, smart working” environment to all the guests. The thesis project examines customer satisfaction with different service aspects provided at Original Sokos Hotel Olympia Garden and the customers’ willingness to recommend the hotel to others. The thesis also analyzes the factors h...

  12. Ontario's new electricity market and the future of OPG

    International Nuclear Information System (INIS)

    Howes, H.

    2002-01-01

    The recent measures taken by Ontario Power Generation since 1998 to deregulate the electricity market in the province of Ontario are reviewed. The opening of Ontario's power market in May 2002 will oblige Ontario Power Generation to reduce its market share. The author reviewed the current status of the energy market in Ontario and noted a modest growth in demand. A significant portion of the energy supply is being provided by nuclear, fossil fuels and hydro energy. The challenge facing Ontario Power Generation is to stay competitive in the new deregulated market and to participate in the energy market in the United States. 6 figs

  13. Hak Pemegang Hak Guna Bangunan Untuk Membangun Hotel Dengan Merobohkan Bangunan Cagar Budaya (Studi Kasus Hotel Amaris Di Kota Yogyakarta)

    OpenAIRE

    Wd, I.P. Antama Wisnu

    2017-01-01

    The holder’s of Building Rights Title had the rights to built a hotel on the demolition of cultural heritage (study case in Amaris Hotel of Yogyakarta). This research aims to determine the rights of the holder’s Building Rights Title to built a hotel on the demolition of cultural heritage. In this legal writing, the researcher used normative legal research which focused on the positive legal norms consist of legislation. The type of data used include the primary legal materials, secondary ...

  14. Market segmentation and the changing budget hotel industry in urban South Africa

    Directory of Open Access Journals (Sweden)

    Market segmentation and the changing budget hotel industry in urban South Africa

    2013-01-01

    Full Text Available Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country’s re-entry into the global tourism economy after its democratic transition. Historically, the South African hotel industry became dominated by one- and two-star budget accommodation as a result of the country’s liquor legislation. With the reconfiguration of the hotel industry after 1990 to target the growing international tourism market, the role of budget hotels changed. This analysis examines the diminished role of budget hotels in South Africa’s hotel economy, the shifting nature of the budget hotel and location patterns of budget hotels from 1990 to the present. It shows that post-1990 budget hotels are mainly concentrated in large cities and secondary centres of South Africa, and that in small towns the former liquor-focused budget hotel has been replaced by other forms of accommodation.

  15. Briti hotell Dunkri tänavas / Piret Tali

    Index Scriptorium Estoniae

    Tali, Piret, 1972-

    2005-01-01

    Liisi Murula ja Raili Nõlvaku kujundatud hotell Merchants House, restoran KN Cayenne, baar Ice Bar ja kohvik Cafe Time Tallinnas. Kasutatud ka tekstiilikunstnik Ülle Raadiku ja klaasikunstnik Rait Partsi töid. Valgustite autor ehtekunstnik Katrin Sipelgas

  16. Price, exclusivity and luxury: Exploring London's luxury hotels

    African Journals Online (AJOL)

    2016-07-11

    Jul 11, 2016 ... Price, exclusivity and luxury: Exploring London's luxury hotels. Andy Heyes ... strategy now looks to target middle-market consumers with reasonable ...... celebrities and high profiles from politics to corporate…whom are well ...

  17. Service quality of B&B hotels in Novi Sad

    Directory of Open Access Journals (Sweden)

    Ivkov Milan

    2016-01-01

    Full Text Available Providing quality service is a priority for service companies. The quality of services being offered to customers is considered to be a means by which hotels obtain a competitive advantage in the market. The aim of this study was to identify the effects of customer satisfaction on their loyalty and frequency of re-visit intention in the hotels in Novi Sad. The research results indicate that management teams of analyzed hotels understand the needs of their guests quite well. Based on the results of descriptive statistical analysis and the results of the regression analysis, it is concluded that the quality of restaurant services is of a great importance to total guest satisfaction. The quality of services in the accommodation sector still has a great significance in the entire hotel offer, but not decisive.

  18. Financial performance of Spanish hotels during the crisis

    Directory of Open Access Journals (Sweden)

    Narine Babayan

    2014-07-01

    Full Text Available This paper studies the relationship between category, size and chain affiliation of hotels and their financial performance using ANOVA analysis of financial data collected from the SABI database. The target population was Spanish hotels, and the sample used for the study was the hotels of the Alicante region. The results of the study show that in times of the crisis financial figures of hotel companies are generally very low, with the negative average profits in most cases. Category, size and chain affiliation do not completely explain the differences between hotels’ financial performance. Only revenue has a significant relationship with all of these three variables. Among other financial indicators, also revenue per room is influenced by category, while gross profits per room and net profits per room are influenced both by category and chain affiliation.

  19. Challenges of hotel outsourcing in Ghana: A transaction cost perspective

    Directory of Open Access Journals (Sweden)

    Stephen Edem Hiamey

    2012-01-01

    Full Text Available Outsourcing is one of the many business strategies adopted by hotels due to the many opportunities that it provides. These opportunities notwithstanding, there are teething challenges with outsourcing. This study sought to find out from hotel managers in the Accra Metropolis of Ghana some of the challenges they face with outsourcing from a transaction cost perspective. Eight in-depth interviews were conducted in six hotels that outsourced. After capturing and transcribing data, a three-tier coding system was employed to group responses under thematic networks. The global themes that emerged within and across cases were inductively analysed. It was realised that poor quality of outsourced staff, lack of product knowledge by hoteliers, monopolistic tendencies by a few outsourcers, lack of commitment on the part of outsourced staff and cost involved in outsourcing were some of the challenges faced by the hotels in the Accra Metropolis of Ghana.

  20. EVALUATION OF HOTEL SERVICE-PERFORMANCE PROCESS IN BULGARIA

    Directory of Open Access Journals (Sweden)

    Georgina Lukanova

    2010-06-01

    Full Text Available The paper analyses the hotel service-performance process in Bulgarian hotels, which is based on the results of the research about tourists’ opinion on basic moments in service process. One of the most important characteristics of hotel industry is the leading role of the human factor in service-performance process. It cannot be accomplished without the participation of the customer and without the participation of the staff.This makes the evaluation of service process strongly subjective. Because of this, customer needs satisfaction is a big challenge for the hotel management. Under the present conditions of an increased competition, satisfying customers means offering service-performance process, which not only meets, but also exceeds guests’expectations. This can be achieved by a preliminary study of their requirements and expectations.

  1. Antecedents of Hotel Profitability: Empirical Evidence from Belgrade

    Directory of Open Access Journals (Sweden)

    Miloš Milosavljević

    2016-04-01

    Full Text Available Tourism and hospitality have received an immense attention from scholars, policy holders, decision makers and other important stakeholders in Belgrade, a main tourist destination of Serbia. The aim of this paper is to determine the main drivers of profit margins in the hotel sector in Belgrade. A particular aim is to explore the effects of variables – size, market concentration, and market share and customer satisfaction – on hotel profit margins. The study analyzed the secondary reliable sources. The data were analyzed with correlations and regressions. The results indicate that customer perception is a paramount factor driving the financial performance of hotels. These findings could be useful to scholars and practitioners interested in business performances of Belgrade hotels.

  2. Hotelli Palace**** renoveerimine = Renovation of the hotel Palace**** / Argo Vaikla

    Index Scriptorium Estoniae

    Vaikla, Argo, 1966-

    2015-01-01

    Hotell Palace Tallinnas Vabaduse väljak 3, valminud 2014. Hoone rekonstrueerimisprojekt Reet Valk (AB Reet Valk), sisearhitektid Katrin Vaikla, Argo Vaikla, Mari-Liis Süld, Riin Luuk. 2014. aasta Kultuurkapitali Arhitektuuripreemia kandidaat

  3. Measures to improve the quality of hotel services

    Directory of Open Access Journals (Sweden)

    Anca MADAR

    2017-07-01

    Full Text Available This article aims to exemplify how, starting from the evaluation of customer satisfaction on service quality, the hotel units’ management, can apply different measures and strategies to improve it. To achieve the target, a marketing research survey is conducted based on a sample of 120 customers of Hotel „Kronwell” at the end of 2013. After analysing customer’ responses a series of measures have been taken to improve the quality of services offered by this hotel, then at the end of 2015 a new research was achieved, based on the same questionnaire. The results of this research highlight the increasing of customer satisfaction as a result of improving the quality of hotel services, supported by growth in net profit, turnover and decrease of employees’ number.

  4. Dynamic room pricing model for hotel revenue management systems

    Directory of Open Access Journals (Sweden)

    Heba Abdel Aziz

    2011-11-01

    Full Text Available This paper addresses the problem of room pricing in hotels. We propose a hotel revenue management model based on dynamic pricing to provide hotel managers with a flexible and efficient decision support tool for room revenue maximization. The two pillars of the proposed framework are a novel optimization model, and a multi-class scheme similar to the one implemented in airlines. Our hypothesis is that this framework can overcome the limitations associated with the research gaps in pricing literature; and can also contribute significantly in increasing the revenue of hotels. We test this hypothesis on three different approaches, and the results show an increase in revenue compared to the classical model used in literature.

  5. APLIKASI PENGOLAHAN GAJI KARYAWAN PADA KARLITA INTERNATIONAL HOTEL

    Directory of Open Access Journals (Sweden)

    Adi Siswanto

    2016-03-01

    Full Text Available Dewasa ini perkembangan dan kemajuan teknologi informasi berkembang pesat. Sistem aplikasidiberbagai bidang merupakan suatu keharusan bagi suatu instansi/perusahaan untuk memanfaatkaninformasi sebagai basis administrasi dan pengolahan data. Karlita International Hotel Kota Tegalmerupakan suatu perusahaan yang bertugasmenyediakan informasi reservasi sewa kamar hotel. KarlitaInternational Hotel memiliki sebuah sistem informasi data pegawai beserta penggajiannya yaitudengan menggunakan Microsoft Excel, akan tetapi sistem tersebut masih jauh dari efisien dan efektif.Menurut Jogiyanto (2001: 12 aplikasi merupakan penerapan, menyimpan sesuatu hal, data,permasalahan yang ada sehingga berubah menjadi sesuatu bentuk yang baru tanpa menghilangkannilai-nilai dasar dari hal data,permasalahan, pekerjaan itu sendiri. Aplikasi Pengolahan Gaji KaryawanPada Karlita International Hotel dapat dibuat sehingga dapat mempermudah dan mempercepat dalammengolah gaji karyawan.Kata kunci: Penggajian, Aplikasi, Borland Delphi

  6. Occupational Programs for the Restaurant/Hotel Business

    Science.gov (United States)

    Hoenninger, Ronald W.; Riegel, Carl D.

    1978-01-01

    Describes the development of a Hotel and Restaurant Management Program, designed to provide career training, develop educational opportunities, and provide a forum through which the continuing education needs of the local hospitality industry could be assessed and evaluated. (TP)

  7. Shaping the offer of hotel services for internet sales

    Directory of Open Access Journals (Sweden)

    Adlešič Tatjana

    2015-01-01

    Full Text Available This paper deals with the consumer's preferences in booking hotel services over the internet. A conjoint analysis was used in establishing whether the price is the most important factor in deciding on a hotel service and which elements of the service can be used as a competitive advantage. Although the price does play a pivotal role in the consumer's decision, within an acceptable price range he will take into account the bonuses offered by the hotel. Among the bonuses, free parking and free internet access play an important role, while free access to pornographic films and free wine with dinner are not an important factor. Room colour does not play a role in the consumer's decision making process regarding hotel services.

  8. Meeting Ontario's electricity supply challenge

    International Nuclear Information System (INIS)

    Johnson, A.

    2004-01-01

    This paper presents a comparison between nuclear generation and other existing power generation, with particular reference to the natural gas industry. The aim of the paper was to present a rationale for an extensive nuclear restart in the near future in Ontario. An energy forecast was provided, generating capacity requirements were examined, with particular reference to requirements beyond conservation and renewable energy supplies. The cost effectiveness of nuclear rehabilitation was compared to combined cycle gas turbines (CCGT) in terms of capital and non-fuel costs. Future prospects of gas prices were discussed, as well as the possibilities of demand outstripping supply. CCGT costs were compared to nuclear rehabilitation in terms of overall electricity prices, including capital, non-fuel operating costs and fuel costs. Steps towards making the nuclear option a reality included a sustainable market environment; clear policy framework; a balanced energy mix; long term price certainty; and clear regulatory requirements. In was concluded that in order to regenerate its potential, the nuclear industry must demonstrate world class project management; fixed scope; fixed supplier prices; program commitment; guarantees; and realistic future production estimates. It was also concluded that nuclear restart and life extension was an extremely attractive option for consumers, offering long term stable competitive power, with fuel diversity and future reserves as well as zero greenhouse gas emissions and an optimization and use of existing facilities. Challenges in creating the right climate for nuclear rehabilitation were the difficulties in making the nuclear option attractive to investors as well as developing correct estimation of project times, costs, and scopes and allocation of project risks. tabs., figs

  9. Ontario Hydro 1982 annual report

    International Nuclear Information System (INIS)

    1983-05-01

    Due to the economic recession, primary electrical energy demand for the year failed to exceed that of the previous year for the first time since 1944. Actual demand was 100.8 billion kWh, 0.8 per cent below 1981. However, annual peak demand reached 18.1 million kW on January 18, an all-time high, and 5.4 per cent over January 1981. There were 104.1 billion kWh of electricity generated during the year, nearly equally from nuclear, coal, and water power. Nuclear generating units continued their outstanding performance. Bruce-3 completed a 494-day run at continuous power. NPD Generating Station celebrated 20 years of operation. Pickering B unit 5 started up and produced its first power. At Bruce A, a remote-controlled vehicle was used to remove damaged fuel to a shielded flask, completing the job in a short time with low staff radiation exposure. Bruce B construction progressed on schedule; while at Darlington, design and construction continued at a high level, with 1700 workers on site at year-end. Actual net income was $348 million, $38 million below forecast. Coal deliveries were 13.4 million Mg (23 per cent over 1981). Nuclear fuel deliveries to generating stations were 996 Mg (3 per cent over 1981). Agreements were negotiated for the supply of 5200 Mg of uranium concentrates during 1985-93. Nuclear fuel manufacturing contracts were awarded at lower prices than previously attained. Income totalling $163 million from electricity exports to the U.S.A. reduced overall cost of providing electricity to Ontario customers by 5.1 per cent. The Residential Energy Advisory Program surveyed 16,000 homeowners wishing to improve home energy efficiency. There were 20,000 residential customers who received grants to convert from oil to electric heating. Additional consumption resulting from these conversions is estimated at 280 million kWh

  10. Restructuring in Ontario : electricity sector reform

    International Nuclear Information System (INIS)

    Pospisil, S.

    2004-01-01

    Ontario's electricity reform strategy was outlined along with challenge facing Ontario's electricity supply and demand with particular focus on the issue of replacing coal-fired generation. According to reports by the Independent Electricity Market Operator, short-term reserve margins were higher in 2004 than they were in 2003 due to the return to service of some nuclear generating units and planned capacity additions. Ontario's long-term supply and demand situation was also examined. It was noted that lenders hesitate to finance the expansion of generation companies selling into the spot market. Many lenders are requiring that half of the project's output be sold in advance on contract. Other challenges include Ontario's aging generation infrastructure and rising energy prices. The presentation included graphs that compared electricity costs for residential and small business customers across various provinces and states. The main supply and conservation challenges revolve around the large investments required by 2020 to replace coal plants, retire nuclear plants and projected load growth. Ontario's current generation capacity is 154 TWh and the mix is represented by 40 per cent nuclear, 25 per cent coal, 25 per cent hydro, 8 per cent natural gas, 1 per cent oil, and 1 per cent biomass and other renewable energy sources. This paper also addressed the issue of coal generation and air pollution and emphasized the importance of looking at the broad externalities associated with air emissions. tabs., figs

  11. Marketing program for R2000 in Ontario

    International Nuclear Information System (INIS)

    Killins, B.L.

    1990-01-01

    In the Ontario new housing market, Ontario Hydro's goal is to reduce the demand for electricity, increase the utility's visibility in this market, and increase customer satisfaction. Analyses have demonstrated that it costs less to construct new houses according to R-2000 insulation standards than to install new power production and transmission facilities. Research has also shown that R-2000 houses have better air quality and energy efficiency than ordinary houses. Nevertheless, most home builders have little enthusiasm for R-2000 houses; the strictness of airtightness standards, the slowness of certification, excessive paperwork, and a lack of promised marketing support are cited as the reasons for this. Ontario Hydro and builders' associations have signed a cooperative agreement for certifying new houses with the object of self-financing the program. The program intends to see construction of 1,000 R-2000 houses in 1990. To carry out this objective, some elements have been added to Ontario Hydro's marketing program in order to make potential customers aware of the advantages of the R-2000 house. Field staff will receive rigorous training in order to prepare them for helping the diverse types of builders. A mail campaign, focusing on areas not served by natural gas where significant numbers of new houses are being built, intends to bring home builders and buyers together. In February 1990, Ontario Hydro signed agreements with four major housing manufacturers to construct a significant proportion of the R-2000 housing stock

  12. PENERAPAN HYGIENE DAN SANITASI DI PASTRY HOTEL HILTON BANDUNG

    Directory of Open Access Journals (Sweden)

    Verena Widya Pertiwi

    2016-05-01

    Full Text Available Abstract - Application of hygiene and sanitation in Hilton Hotel Bandung is important thing to note in the process of implementation. This is done to prevent food contamination of food that cab be caused by several factors such as, human, work area, kitchen utensil, material strorage systems and product. Because of this determination of standarts personal hygiene, area and utensil must be done correcly so that each product is safe for consumption. Authors on the basis of these issues are very keen to examine and make a final project with the title “application of hygiene and sanitation in the Hilton Hotel Bandung”. Research carried out by several methode of observation, interview and the latter is the study of documents. The research was conducted at the Hilton Hotel Bandung, for 6 months. The study was conducted as one of the requiremants for the final session of college exams Bina Sarana Informatika university Bandung. Based on the result of research and discussion conducted, authors concluded that the presence of load application staandard of hygiene and sanitation in hotel can improve the standard of health, hygiene and quality of a product when it is done in accordance with existing procedures. Key word : Hygiene and sanitation pastry hotel. Abstraksi - Penerapan hygiene dan sanitasi di Hotel Hilton Bandung merupakan upaya penting yang harus diperhatikan dalam proses pelaksanannya. Hal ini dilakukan untuk mencegah terjadinya kontaminasi makanan yang dapat disebabkan oleh beberapa faktor seperti manusia, area kerja, peralatan, sistem penyimpanan bahan dan produk. Penentuan standar kebersihan personal, area kerja maupun peralatan harus dilakukan dengan tepat dan benar agar setiap produk yang dihasilkan oleh bagian pastry hotel aman untuk dikonsumsi. Atas dasar persoalan di atas penulis sangat tertarik untuk menelitinya dan membuat tugas akhir dengan judul “ Penerapan Hygiene dan Sanitasi di Hotel Hilton Bandung ”. Metode penelitian

  13. Customer based brand equity: evidence from the hotel industry

    OpenAIRE

    Kayaman, Rüçhan; Araslı, Hüseyin

    2007-01-01

    The paper aims to explore interrelations of the four brand equity components; brand awareness, brand loyalty, perceived quality and brand image in hotel industry and improve the conceptualization of customer-based hotel brand equity. The paper is based on the recommendations of previous studies, the scale constructed to measure consumer-based brand equity included brand awareness, brand loyalty, perceived quality and brand image. The present study used a sample of 345 actual customers from 11...

  14. A QFD and SERVQUAL Approach to Hotel Service Design

    OpenAIRE

    Ikiz, Aysun Kapucugil; Masoudi, Ali

    2014-01-01

    Current challenges facing the hotel service providers, such as “high customer demands on quality”, “increasing competition for high customer satisfaction” and “the demand for full services”, are directly related to better understand the attributes of hotel services and improve the service design characteristics accordingly. In service quality literature, SERVQUAL is the most widely used structure to measure customer expectations and perceptions. Quality Function Deployment (QFD) method is als...

  15. Research on the Hotel Image Based on the Detail Service

    Science.gov (United States)

    Li, Ban; Shenghua, Zheng; He, Yi

    Detail service management, initially developed as marketing programs to enhance customer loyalty, has now become an important part of customer relation strategy. This paper analyzes the critical factors of detail service and its influence on the hotel image. We establish the theoretical model of influencing factors on hotel image and propose corresponding hypotheses. We use applying statistical method to test and verify the above-mentioned hypotheses. This paper provides a foundation for further study of detail service design and planning issues.

  16. Complaint Speech Act of Hotel and Restaurant Guests

    OpenAIRE

    Suryawan, I Nengah; Putra Yadnya, Ida Bagus; Puspani, Ida Ayu Made

    2016-01-01

    This paper is aimed at analyzing how complaint speech act of hotel and restaurant guests are performed and responded based on categories of speech acts and how they are performed considering the aspects of acts: locutionary, illocutionary, and perlocutionary. The method and technique of collecting data in this study is documentation method in which the data were collected using the technique of note taking and were qualitatively analyzed. The findings show that complaint of hotel and restaura...

  17. A New Strategic Marketing Plan for a Hotel

    OpenAIRE

    Nazarova, Elizaveta

    2014-01-01

    The aim of the bachelor’s thesis was to analyse the current situation in the small seacoast Italian hotel “Acquasanta” and to create a new strategic marketing plan which is able to solve current problems, fill out gaps and lead to more successful competitive business. Having had a varied experience of working in the hotel field, the newly devised marketing plan is based on personal experiences, theoretical framework and research results. The theoretical framework of the thesis contains in...

  18. Crisis Management in the Hotel Industry in Finland

    OpenAIRE

    Hartmann, Jana

    2012-01-01

    Object of this thesis is Crisis Management in the Hotel Industry in Finland and is prepared in order to present the situation and the acting of hotel managers nowadays to guarantee guests a safe and secur stay and to rise the awareness among hoteliers towards crises as well as amongst employees, investors, stakeholders, authorities, and students from hospitality related fields. Main topic of this research is crisis management and concerns the process of developing a crisis management plan...

  19. Analisa Persepsi Glass Ceiling Pada Grup Hotel Accor Di Surabaya

    OpenAIRE

    Hariono, Ardhi Ananta Kurnia; Theios, Jefson

    2017-01-01

    Tujuan dilakukannya penelitian ini adalah untuk mengetahui persepsi karyawan perempuan akan glass ceiling pada grup hotel Accor Surabaya melalui hambatan pribadi, hambatan situasional, dan hambatan sosial. Penelitian ini di fokuskan pada kelompok umur dan status pernikahan. Metode pengumpulan data menggunakan survei kepada 50 karyawan perempuan yang mejabat pada posisi manajerial di grup Hotel Accor Surabaya. Hasil penelitian menunjukkan persepsi glass ceiling pada interval kecil. Untuk kelom...

  20. Hotel industry in Azerbaijan: problems perspectives of entrepreneurship development

    OpenAIRE

    Gasanov Arzu Nadzhaf

    2014-01-01

    The article considers the essence of the entrepreneurship activity and the characteristic features of a businessman. The definition of the entrepreneurship according to the Azerbaijan legislation is given. Then, the tourism, peculiarities and legislation base of business in tourism industry and hotel economy characterized, the main data of the activities of replacement enterprises in the country, the level of quality of hotel service and analyzed, the main problems are listed and the conclusi...

  1. The impact of online user reviews on hotel room sales

    OpenAIRE

    Ye, Q.; Law, R.; Gu, B.

    2009-01-01

    Despite hospitality and tourism researchers’ recent attempts at examining different aspects of online word-of-mouth [WOM], its impact on hotel sales remains largely unknown in the existing literature. To fill this void, we conduct a study to empirically investigate the impact of online consumer-generated reviews on hotel room sales. Utilizing data collected from the largest travel website in China, we develop a fixed effect log-linear regression model to assess the influence of online reviews...

  2. Antecedents dari Brand Equity pada Hotel Santika di Bsd Tangerang

    OpenAIRE

    Susiati, Asriani

    2013-01-01

    This study refers to previous studies, by kevin kam Fung So and Ceridwyn King (2009). The background of this research was to prove the management approaches that brand equity as the key assets for hotel industries and provide brand manger hotel to evaluate brand equity as an outcome brand strategies. The objectives of this research was : (a) the positive effect of company's presented brand to brand awareness, (b) the positive effect of company's presented brand to brand meaning, (c) the posit...

  3. Redesain Interior Hotel Bisnis Dengan Konsep Minimalis Montana

    OpenAIRE

    Nurfadilah, Citra; Rachmaniyah, Nanik

    2016-01-01

    Pada era global ini bisnis perhotelan berkembang seiring dengan kemajuan sektor pariwisata dan bisnis. Kondisi ini tidak lepas dari mobilisasi yang dilakukan oleh manusia di seluruh dunia dari waktu ke waktu. Perkembangan bisnis yang pesat di kota besar seperti Surabaya membuat orang- orang berdatangan ke kota ini untuk berbisnis. Akibatnya, industri hotel berbasis bisnis bersaing ketat. Tema perancangan desain interior hotel bisnis ini ditentukan setelah melewati beberapa tahapan, seperti st...

  4. Sharia-compliant hotels in Egypt: Concept and chanllenges

    OpenAIRE

    Saad, Hesham Ezzat; Ali, Badran Nabil; ABDEL-ATI, Abdel- aleem Magdy

    2014-01-01

    This study was undertaken to provide greater clearness for the meaning of the ShariaCompliant Hotel (SCH) and identify the challenges facing the development of this type of hotels in Egypt. To fulfill these objectives, Delphi technique, as a method of refining group opinions, was used. The study used two rounds e-mailed questionnaires. Findings indicated that the most important defining features of SCH were; no alcohol or pork allowed, gender segregation was significant and halal food product...

  5. Hotel website performance: evidence from a transition country

    OpenAIRE

    Ljudevit Pranić; Daniela Garbin Praničević; Josip Arnerić

    2014-01-01

    The Purpose – An evaluation of 197 hotel websites in Croatia was conducted to determine whether hotels in this economically lagging transition country exploit the potentials of the Internet as a marketing tool. Design/Methodology/Approach – A team of 30 trained assistants evaluated the websites using an amended modified Balanced Scorecard (mBSC) approach from the user-friendliness, site attractiveness, marketing effectiveness, and F&B informativeness perspectives. MANOVA was used to test m...

  6. A study of hotel website design performance and usability

    OpenAIRE

    Gugenishvili, Ilia

    2015-01-01

    Master's thesis in International hotel and tourism management Research has shown the importance of the Internet technology in travel planning and decision making processes. For many hotels, therefore, the corporate website has emerged as the main tool for inter-organizational and intra-organizational information exchange, as well as for sales and promotion activities. However, having a web presence is not enough for the organization to meet or exceed visitor’s expectations and convert the ...

  7. Milk and dairy products in hotel daily menue

    OpenAIRE

    Greta Krešić; Irena Colić Barić; Borislav Šimundić

    2002-01-01

    The aim of this work was to determine the portion of milk and dairyproducts as a source of macronutrients, energy, vitamins and minerals in average hotel menus for some category of hotel guests. For this purpose the evaluation of 66 whole day meals (breakfast, lunch and supper) on daily menus was made. Meals were therefore mathematically and statistically analysed and compared with recommendations (RDA and DRI) for middle aged and elderly guests, both genders. The obtained results indicated t...

  8. Turvallisuus- ja perehdytysopas Original Sokos Hotel Valjuksen kerroshoitoon

    OpenAIRE

    Inkala, Iida

    2015-01-01

    Opinnäytetyön aiheena oli luoda turvallisuus- ja perehdytysopas Original Sokos Hotel Valjuksen kerroshoidolle. Toimeksiantajana toimi Osuuskauppa Maakunta ja Original Sokos Hotel Valjus. Valjuksen vastaanotolle vastaavanlainen turvallisuus- ja perehdytysopas on tehty opinnäytetyönä muutama vuosi sitten. Opas ei kuitenkaan sisällä tarkempaa ohjeistusta kerroshoidon työntekijöille, joten kerroshoidolle oli tarpeen tehdä oma turvallisuus- ja perehdytysoppaansa. Toimeksiantajan toiveesta pere...

  9. Locational Strategies of International Hotel Corporations in Eastern Central Europe

    OpenAIRE

    Johnson, Colin; Dembinski, Paul; Vanetti, Maurizio

    2004-01-01

    This study investigated expansion strategies of international hotel operators in Eastern Central Europe. Due to the growing importance of services in economic development, there is an impressive body of knowledge on the process of internationalization and service industries. The last comprehensive academic study on internationalization and the hotel industry was undertaken at the beginning of the 1990’s, however, and we believed that with the major changes impacting upon the industry due to t...

  10. Hellish conditions at single-room occupancy hotels.

    Science.gov (United States)

    Foley, D

    1998-08-01

    Poor conditions exist in many of the commercial single-room occupancy (SRO) hotels for people who are HIV-positive. Living conditions are unsanitary, brutal, and dangerous, and occupants often experience harassment from the hotel owners and staff. Many of the occupants are drug abusers or are mentally incapacitated, and therefore may not have the ability to secure better housing. The situation in the California Suites, an SRO in Manhattan, is described.

  11. Move to outpatient settings may boost medical hotels.

    Science.gov (United States)

    Burns, J

    1992-06-08

    The shift of surgeries to outpatient settings could be healthy for medical hotels, those amenity-equipped facilities originally developed to ease patients out of costly acute-care beds. Because fewer hospitals have a pressing need to use such alternative lodging, some medical hotels are hoping to hitch their fortunes to the outpatient trade, keeping patients overnight after surgeries that don't require hospital admission.

  12. Perceived importance of attributes on hotel guests' repeat visit intentions

    OpenAIRE

    Emir, Oktay; Kozak, Metin

    2011-01-01

    Based on the empirical evidence in the related literature, we can emphasize that customer satisfaction and repeat patronage in the hotel industry has been well researched. Over the past two decades, many researchers as well as businesses have conducted surveys on visitors' satisfaction in order to measure customer perceptions of quality attributes of hotel or hospitality services. However, there is a lack of research paying attention to the empirical investigation of the self-perceived direct...

  13. The hotel industry's role in combatting sex trafficking

    OpenAIRE

    Winters, Brandon R.

    2017-01-01

    Approved for public release; distribution is unlimited Human trafficking is a global concern that victimizes countless individuals worldwide. The hotel industry, which traffickers often exploit, is in a unique position to assist in the prevention of sex trafficking; therefore, it plays a vital role in the overall fight against human trafficking. This thesis applies policy analysis and exploratory research to understand how and to what degree the U.S.-based hotel industry can affect efforts...

  14. Architectural language of luxury hotels in Dubai, UAE

    OpenAIRE

    Lorenz, Susanne

    2010-01-01

    Many luxury hotels in Dubai seem to establish by their architecture, which is in many cases spectacular, multifaceted and rather obvious references to their location Dubai. In the dissertation, the question will be examined if they really always bear a reference to Dubai, e.g. by using regionally meaningful motifs, or borrowing from the indigenous architecture or from Islamic architecture. A selection of five star hotels located at different places in Dubai which were operating in 2005 are th...

  15. Orientation and Integration of New Employees in an Organization Hotel

    OpenAIRE

    Daniel Dăneci-Pătrău

    2016-01-01

    The tourism industry is an industry of "labor" because the employees who work in direct contactwith customers depends on the success of the organization. Hotel staff is the image of anorganization, thus requiring a certain prestige from its standard defining the policy andorganizational culture of the company. Hence the role of integration employees in the hotel as afactor determining the quality work of the new employee, its performance and hence organizationalperformance. The aim of this...

  16. Responsible resource management in hotels : attitudes, indicators, tools and strategies

    OpenAIRE

    Bohdanowicz, Paulina

    2006-01-01

    Hotels constitute one of the main, and still expanding, pillars of the tourism sector and are highly unique among other commercial buildings. Resource intensive and frequently inefficient systems and operational routines applied in the sector, result in considerable environmental impact and indicate an urgent need for more environmentally sound practices and products in the hotel industry. A certain level of activity in the area of reducing resource use has been observed for quite some time b...

  17. Servqual potential for quality management in hotel services

    OpenAIRE

    Kateřina Ryglová; Ida Vajčnerová; Jakub Šácha

    2012-01-01

    The aim of the paper is to present possibilities and specifications of using the Servqual method in service quality management in hotel industry. The Servqual method works on the definition of five dimensions of a service quality: tangibles, reliability, responsiveness, assurance and empathy. It is based on so called Gap analysis that crucially comes out of the discrepancy between a customer’s expectation and perception. Demonstrating the practical application of Servqual in hotel business is...

  18. Addressing IT Productivity Paradox in Hotel Industry; Evidence from India

    OpenAIRE

    İlkan, Mustafa; Olya, Hossein; Rezapouraghdam, Hamed

    2014-01-01

    This study attempts to explore the moderating role of Information Technology (IT) capability on the association between the investment on the information technology and the performance outcome of the hotels. An online survey has been utilized to identify the effect of three indicators of IT capability, according to the resource based theory, on the relationship between IT investment and performance in the hotel industry of India. Findings confirmed the phenomenon of “IT productivity paradox” ...

  19. Energy Performance of Hotel Buildings in Lijiang, China

    Directory of Open Access Journals (Sweden)

    Mingfang Tang

    2016-08-01

    Full Text Available The hotel industry in China has experienced rapid growth in the past ten years and made a considerable contribution to the global tourism economy. This paper focuses on the energy performance of hotel buildings in Lijiang, China. Hotel characteristics, daily operational data, and energy use data were collected by carrying out a survey of 24 hotels. The average annual energy use intensity (EUI of four-, three-, two-, and one-star rated hotels was 180.8 kWh/m2, 113.3 kWh/m2, 74.2 kWh/m2, and 70.2 kWh/m2, respectively. Electricity, as the dominant energy source, accounted for 81% of total energy consumption and was used in the operation of air conditioning, lighting, heating, etc. Pearson correlations between EUI showed that hotel star rating, number of guest rooms, room revenue, and number of workers gave a reasonably strong correlation. A regression-based benchmarking model was established to predict EUI, and a standardization process of EUI was illustrated by statistical analysis.

  20. Carbon monoxide poisoning at motels, hotels, and resorts.

    Science.gov (United States)

    Weaver, Lindell K; Deru, Kayla

    2007-07-01

    Each year, more than 200 people in the United States die from carbon monoxide (CO) poisoning. Poisoning has occurred at motels, hotels, and resorts. Congressional mandate requires smoke alarms in all guest rooms; however, smoke alarms do not detect CO. Data on patients poisoned at hotels, motels, and resorts were evaluated at a hyperbaric medicine service. In 2005, legal databases and online news databanks were searched to discover additional incidents. Only victims evaluated in hospitals or declared dead at the scene were included. Cases of intentional poisoning and poisoning from fires were excluded. Between 1989 and 2004, 68 incidents of CO poisoning occurring at hotels, motels, and resorts were identified, resulting in 772 accidentally poisoned: 711 guests, 41 employees or owners, and 20 rescue personnel. Of those poisoned, 27 died, 66 had confirmed sequelae, and 6 had sequelae resulting in a jury verdict. Lodging-operated, faulty room heating caused 45 incidents, pool/spa boilers 16, CO entrained from outdoors 5, and unreported sources caused 2 incidents. Public verdicts have averaged $4.8 million per incident (range, $1 million to $17.5 million). Poisoning occurred at hotels of all classes. Despite these incidents, most properties did not install CO alarms, and requirements for CO alarms at hotels, motels, and resorts are rare. Guests of motels, hotels, and resorts remain at risk for injury or death from CO poisoning. Measures to prevent CO poisoning of guests and employees of the lodging industry should be evaluated.