WorldWideScience

Sample records for hdisc products services

  1. Terrestrial Hydrological Data from NASA's Hydrology Data and Information Services Center (HDISC): Products, Services, and Applications

    Science.gov (United States)

    Fang, Hongliang; Beaudoing, Hiroko K.; Mocko, David M.; Rodell, Matthew; Teng, Bill; Vollmer, Bruce

    2010-01-01

    Terrestrial hydrological variables are important in global hydrology, climate, and carbon cycle studies. The North American and Global Land Data Assimilation Systems (NLDAS and GLDAS, respectively) have been generating a series of land surface states (soil moisture, snow, and temperature) and fluxes (evapotranspiration, radiation, and heat flux) variables. These data, hosted at and available from NASA s Hydrology Data and Information Services Center (HDISC), include the NLDAS hourly 1/8 degree products and the GLDAS 3-hourly 0.25 and 1.0 degree products. HDISC provides easy access and visualization and analysis capabilities for these products, thus reducing the time and resources spent by scientists on data management and facilitating hydrological research. Users can perform spatial and parameter subsetting, data format transformation, and data analysis operations without needing to first download the data. HDISC is continually being developed as a data and services portal that supports weather and climate forecasts, and water and energy cycle research.

  2. Global Land Data Assimilation System (GLDAS) Products, Services and Application from NASA Hydrology Data and Information Services Center (HDISC)

    Science.gov (United States)

    Fang, Hongliang; Beaudoing, Hiroko K.; Rodell, matthew; Teng, William L.; Vollmer, Bruce E.

    2009-01-01

    The Global Land Data Assimilation System (GLDAS) is generating a series of land surface state (e.g., soil moisture and surface temperature) and flux (e.g., evaporation and sensible heat flux) products simulated by four land surface models (CLM, Mosaic, Noah and VIC). These products are now accessible at the Hydrology Data and Information Services Center (HDISC), a component of the NASA Goddard Earth Sciences Data and Information Services Center (GES DISC). Current data holdings include a set of 1.0 degree resolution data products from the four models, covering 1979 to the present; and a 0.25 degree data product from the Noah model, covering 2000 to the present. The products are in Gridded Binary (GRIB) format and can be accessed through a number of interfaces. Users can search the products through keywords and perform on-the-fly spatial and parameter subsetting and format conversion of selected data. More advanced visualization, access and analysis capabilities will be available in the future. The long term GLDAS data are used to develop climatology of water cycle components and to explore the teleconnections of droughts and pluvial.

  3. Customer-oriented Data Formats and Services for Global Land Data Assimilation System (GLDAS) Products at the NASA GES DISC

    Science.gov (United States)

    Fang, Hongliang; Beaudoing, Hiroko; Rodell, Matthew; Teng, BIll; Vollmer, Bruce

    2008-01-01

    The Global Land Data Assimilation System (GLDAS) is generating a series of land surface state (e.g., soil moisture and surface temperature) and flux (e.g., evaporation and sensible heat flux) products simulated by four land surface Models (CLM, Mosaic, Noah and VIC). These products are now accessible at the Hydrology Data and Information Services Center (HDISC), a component of NASA Goddard Earth Sciences Data and Information Services Center (GESDISC).

  4. Customer-oriented Data Formats and Services for Global Land Data Assimilation System (GLDAS) Products at the NASA GES DISC

    Science.gov (United States)

    Fang, H.; Kato, H.; Rodell, M.; Teng, W. L.; Vollmer, B. E.

    2008-12-01

    The Global Land Data Assimilation System (GLDAS) has been generating a series of land surface state (e.g., soil moisture and surface temperature) and flux (e.g., evaporation and sensible heat flux) products, simulated by four land surface models (CLM, Mosaic, Noah and VIC). These products are now accessible at the Hydrology Data and Information Services Center (HDISC), a component of the NASA Goddard Earth Sciences Data and Information Services Center (GES DISC). Current GLDAS data hosted at HDISC include a set of 1.0° data products, covering 1979 to the present, from the four models and a 0.25° data product, covering 2000 to the present, from the Noah model. In addition to the basic anonymous ftp data downloading, users can avail themselves of several advanced data search and downloading services, such as Mirador and OPeNDAP. Mirador is a Google-based search tool that provides keywords searching, on-the-fly spatial and parameter subsetting of selected data. OPeNDAP (Open-source Project for a Network Data Access Protocol) enables remote OPeNDAP clients to access OPeNDAP served data regardless of local storage format. Additional data services to be available in the near future from HDISC include (1) on-the-fly converter of GLDAS to NetCDF and binary data formats; (2) temporal aggregation of GLDAS files; and (3) Giovanni, an online visualization and analysis tool that provides a simple way to visualize, analyze, and access vast amounts of data without having to download the data.

  5. Product Service Systems

    DEFF Research Database (Denmark)

    Departing from Product Development models based on physical artefacts. Moving towards integrated Product Development and System Operations models suited Product/Service-systems......Departing from Product Development models based on physical artefacts. Moving towards integrated Product Development and System Operations models suited Product/Service-systems...

  6. Productivity in Public Services

    OpenAIRE

    Helen Simpson

    2007-01-01

    This paper discusses issues arising in the measurement of productivity in public services. Compared to measuring productivity in the private sector difficulties arise because the output of public services is often un-priced and because some public services are consumed collectively. A key problem is measuring the full range of outputs and quality improvements delivered by public sector organisations that are valued by society. Without comprehensive measures of output productivity statistics m...

  7. Supporting product-servicing networks

    NARCIS (Netherlands)

    Camarihna-Matos, L.M.; Ferrada, F.; Oliveira, A.I.; Afsarmanesh, H.; Aboutajdine, D.; Skalli, A.; Benchekroun, B.; Artiba, A.

    2013-01-01

    Service-based enhancement of products represents a growing trend, particularly in the context of complex products. A service-enhanced product can be seen as a market proposition that extends the traditional functionality of a product by incorporating additional business services, which not only

  8. Defining product service systems

    DEFF Research Database (Denmark)

    McAloone, Timothy Charles; Andreasen, Mogens Myrup

    2002-01-01

    , company and society benefit from the service systems related to each one of these dimensions, rather than simply one of the above. There are existing examples of the enhancement of business and market share by focusing on PSS, but this is often not a result of upfront strategy and ambitious goals. We...... attempt to identify the nature of such a multiple definition of PSS, the link to proper understanding of value and utility and innovative approaches for PSS-oriented product development. This paper will expand on the phenomenon of PSS in the belief that a proper understanding of PSS will give us...

  9. New and Improved GLDAS Data Sets and Data Services at NASA GES DISC

    Science.gov (United States)

    Rui, Hualan; Beaudoing, Hiroko; Teng, William; Vollmer, Bruce; Rodell, Matthew; Lei, Guang-Dih

    2012-01-01

    The goal of a Land Data Assimilation System (LDAS) is to ingest satellite- and ground-based observational data products, using advanced land surface modeling and data assimilation techniques, in order to generate optimal fields of land surface states and fluxes data and, thereby, facilitate hydrology and climate modeling, research, and forecast. With the motivation of creating more climatologically consistent data sets, NASA GSFC's Hydrological Sciences Laboratory has generated more than 60 years (Jan. 1948-- Dec. 2008) of Global LDAS Version 2 (GLDAS-2) data, by using the Princeton Forcing Data Set and upgraded versions of Land Surface Models (LSMs). GLDAS data and data services are provided at NASA GES DISC Hydrology Data and Information Services Center (HDISC), in collaboration with HSL and LDAS.

  10. Product/Service-System Development

    DEFF Research Database (Denmark)

    Tan, Adrian; McAloone, Timothy Charles; Gall, Catherine

    2007-01-01

    Product/service-systems’ (PSS) are innovation strategies where instead of focusing on the value of selling physical products, one focuses on the value of the utility of products and services throughout the product’s life period. This approach enables companies to provide customers with offerings...... that continuously deliver value and create a strong competitive advantage. PSS attempts to transcend the old industrial credo that value is embedded in products and the consideration of ‘cost-quality-time’ relates to the physical artefact. While there is increasing interest in PSS, limited research has been done...

  11. Food Production & Service Curriculum Guide.

    Science.gov (United States)

    Michigan State Univ., East Lansing. Coll. of Agriculture and Natural Resources Education Inst.

    This curriculum guide deals with planning and implementing a course in food production and service. Addressed in the course are the following topics: using basic food service processes; performing the tasks of a kitchen helper, stock clerk, baker's helper, pastry helper, cook's helper, pantry goods maker, short order cook, cook, dining room…

  12. CUSTOMER SERVICES AND PRODUCT QUALITY

    Directory of Open Access Journals (Sweden)

    NEAMŢU Liviu

    2013-04-01

    Full Text Available Objective level of product is a combination of material elements. They are supplemented by satisfying highly heterogeneous and complex motivations, representing highly diverse subjective functions associated to product until individualization for each type of consumption. Thus it observes highly surprising developments of subjective function associated with a product and which determines in the consumer's opinion the quality level of the product. The present study examines the role of associated services covering the subjective function of the product in view of the fact that the utility or subjective function is dependent on elements such as style, fashion and fads. Consumers will no longer accept products with average quality of related services. For a company that wants to stay in the market and achieve profitability, the only solution is moving towards a complete product package type goods-services. Associated services are thus an indicator of quality and the best customer loyalty insurance policy, there is a close relationship between the quality of services provided by a firm, customer satisfaction and company profitability.

  13. Waste management: products and services

    International Nuclear Information System (INIS)

    Anon.

    1992-01-01

    A number of products and services related to radioactive waste management are described. These include: a portable cement solidification system for waste immobilization; spent fuel storage racks; storage and transport flasks; an on-site low-level waste storage facility; supercompactors; a mobile waste retrieval and encapsulation plant; underwater crushers; fuel assembly disposal; gaseous waste management; environmental restoration and waste management services; a waste treatment consultancy. (UK)

  14. Assessing product service systems (PSS)

    DEFF Research Database (Denmark)

    Hsuan, Juliana; McAloone, Tim C.; Neugebauer, Line

    We apply a management tool to classify different integrated PSS within the context of Danish maritime industry. We investigate how a firm should organize its operations to manage the transition from being a manufacturing to a servitizing company, and to provide a guideline for strategic positioni...... and planning of the balance between product sales and service activities....

  15. Production, Innovation and Service Networks

    DEFF Research Database (Denmark)

    Slepniov, Dmitrij; Wæhrens, Brian Vejrum; Johansen, John

    2011-01-01

    is becoming strategically important. The purpose of this paper is to address this issue and to develop a number of propositions about how companies can organize these networks and coordinate between them effectively. The propositions are developed by employing the design science approach based on a literature......Production, innovation and service networks of companies all over the world become increasingly decentralized, specialized and interdependent. The three characteristics combined inevitably lead to the formation of complex configurations of assets and capabilities crossing both national...... and organisational borders. The existing studies do not adequately address the complex interplay between co-evolving production, innovation and service networks. The widening geographical and cognitive gap between these networks means that coordinating them and managing their interfaces in global operations context...

  16. Production, Innovation and Service Networks

    DEFF Research Database (Denmark)

    Slepniov, Dmitrij; Wæhrens, Brian Vejrum; Johansen, John

    2012-01-01

    Production, innovation and service networks of companies all over the world become increasingly decentralised, specialised and interdependent. These three characteristics combined inevitably lead to the formation of complex configurations of resources, crossing both national and organisational...... borders. The existing studies do not adequately address the complex interplay between co-evolving production, innovation and service networks. The widening geographical and cognitive gaps between these networks mean that coordinating them and managing their interfaces in a global operations context...... are becoming strategically important. The purpose of this paper is to address this issue and to develop a number of propositions about the development and organisation of these networks. The paper highlights the critical importance of engineering operations in this process. The propositions are developed...

  17. The Dilemma of Service Productivity and Service Innovation

    Science.gov (United States)

    Aspara, Jaakko; Klein, Jan F.; Luo, Xueming; Tikkanen, Henrikki

    2017-01-01

    We conduct a systematic exploratory investigation of the effects of firms’ existing service productivity on the success of their new service innovations. Although previous research extensively addresses service productivity and service innovation, this is the first empirical study that bridges the gap between these two research streams and examines the links between the two concepts. Based on a comprehensive data set of new service introductions in a financial services market over a 14-year period, we empirically explore the relationship between a firm’s existing service productivity and the firm’s success in introducing new services to the market. The results unveil a fundamental service productivity-service innovation dilemma: Being productive in existing services increases a firm’s willingness to innovate new services proactively but decreases the firm’s capabilities of bringing these services to the market successfully. We provide specific insights into the mechanism underlying the complex relationship between a firm’s productivity in existing services, its innovation proactivity, and its service innovation success. For managers, we not only unpack and elucidate this dilemma but also demonstrate that a focused customer scope and growth market conditions may enable firms to mitigate the dilemma and successfully pursue service productivity and service innovation simultaneously. PMID:29706764

  18. The Adoption and Diffusion of Service Products

    OpenAIRE

    Myung Joong Kwon

    2003-01-01

    The objective of this paper is to theoretically explore the innovation, adoption and diffusion of service product. A theoretical model of the diffusion of service product is developed that takes account of transportation, waiting and searching casts in the adoption of service product. The main results of the model are; (1) the diffusion of service product is slower than that of the manufacturing equivalent and (2) the delivery or retail distribution service speeds up the diffusion of the manu...

  19. The dilemma of service productivity and service innovation : An empirical exploration in financial services

    NARCIS (Netherlands)

    Aspara, Jaakko; Klein, Jan; Luo, Xueming; Tikkanen, Henrikki

    2017-01-01

    We conduct a systematic exploratory investigation of the effects of firms’ existing service productivity on the success of their new service innovations. Although previous research extensively addresses service productivity and service innovation, respectively, this is the first empirical study that

  20. Product and Service Directory 2004 Issue

    International Nuclear Information System (INIS)

    Agnihotri, N.K.

    2003-01-01

    This annual November-December issue of the Nuclear Plant Journal serves as directory of information resources on products and services related to the nuclear power industry. The directory consists of over 3,000 products and services submitted by over 300 suppliers worldwide during October and November 2003. The issue is divided into 4 main areas: Products and Services, Corporate Capabilities, and Suppliers

  1. CHARACTERISTICS OF ONLINE BANKING PRODUCTS AND SERVICES

    OpenAIRE

    BUCUR Luiza Emanuela

    2015-01-01

    Online banking is the newest and least understood delivery channel for retail banking services. This article show how customers perceive Online Banking Services. Focuses on the issues associated with internet banking service quality. For customer service quality, focus is on access, credibility, communication, understanding the costumer and collaboration. For online banking services focus is on: ease of use, accuracy, timelines, aesthetics and security. For banking service product quality foc...

  2. Cogeneration. Section 2: Products and services

    International Nuclear Information System (INIS)

    Anon.

    1991-01-01

    This is a directory of suppliers of products and services in the area of cogeneration. The subheadings of this directory include developers and owner operators, system packagers, manufacturers of prime movers, equipment manufacturers, instruments and controls manufacturing, consulting services, appraisal and valuation, computer services, environmental services, feasibility services, hydrology, marketing, measurements, meteorology, regulatory and licensing, research, testing, training and personnel, engineering and construction, operations and maintenance, and insurance, financial and legal services

  3. Game analysis of product-service integration

    Directory of Open Access Journals (Sweden)

    Heping Zhong

    2014-10-01

    Full Text Available Purpose: This paper aims at defining the value creation mechanism and income distribution strategies of product-service integration in order to promote product-service integration of a firm.Design/methodology/approach: This paper conducts researches quantitatively on the coordination mechanism of product-service integration by using game theory, and uses the methods of Shapley value and Equal growth rate to further discuss income distribution strategies of product-service integration.Findings: Product-service integration increases the total income of a firm and the added value of the income decreases as the unit price demand variation coefficient of products and services increases, while decreases as the marginal cost of products increases, decreases as the marginal cost of services increases. Moreover, the findings suggest that both income distribution strategies of product-service integration based on Shapley value method and Equal growth rate method can make the product department and service department of a firm win-win and realize the pareto improvement. The choice of what kind of distribution strategy to coordinate the actions between departments depends on the department playing dominant role in the firm. Generally speaking, for a firm at the center of market, when the product department is the main contributor to firm income, the service department will choose the income distribution strategy of product-service integration based on Shapley value method; when the service department is the main contributor to firm income, the service department will choose the income distribution strategy of product-service integration based on Equal growth rate method.Research limitations/implications: This paper makes some strict assumptions such as complete information, risk neutral, linear cost function and so on and the discussion is limited to the simple relationship between product department and service department.Practical implications: Product-service

  4. Bundling Products and Services Through Modularization Strategies

    DEFF Research Database (Denmark)

    Bask, Anu; Hsuan, Juliana; Rajahonka, Mervi

    2012-01-01

    Modularity has been recognized as a powerful tool in improving the efficiency and management of product design and manufacturing. However, the integrated view on covering both, product and service modularity for product-service systems (PSS), is under researched. Therefore, in this paper our...... objective is to contribute to the PSS modularity. Thus, we describe configurations of PSSs and the bundling of products and services through modularization strategies. So far there have not been tools to analyze and determine the correct combinations of degrees of product and service modularities....

  5. Geothermal. Section 2: Products and services

    International Nuclear Information System (INIS)

    Anon.

    1991-01-01

    This is a directory of companies providing products and services in the area of geothermal power. The subheadings of the directory include developers and owner operators, equipment manufacturers, measuring instruments and controls, consulting services, engineering and construction, operation and maintenance, project management, repair, and financial and legal services

  6. Hydropower. Section 2: Products and services

    International Nuclear Information System (INIS)

    Anon.

    1991-01-01

    This is a directory of companies providing products and services in the area of hydroelectric power. The subheadings of the directory include developers and owner operators, equipment manufacturers, measuring instruments and controls, consulting services, engineering and construction, operation and maintenance, project management, repair, and financial and legal services

  7. Windpower. Section 2: Products and services

    International Nuclear Information System (INIS)

    Anon.

    1991-01-01

    This is a directory of companies providing products and services in the area of wind power. The subheadings of the directory include developers and owner operators, equipment manufacturers, measuring instruments and controls, consulting services, engineering and construction, operation and maintenance, project management, repair, and financial and legal services

  8. Photovoltaics. Section 2: Products and services

    International Nuclear Information System (INIS)

    Anon.

    1991-01-01

    This is a directory of companies providing products and services in the area of photovoltaics. The subheadings of the directory include developers and distributors, equipment manufacturers, measuring instruments and controls, consulting services, engineering and construction, operation and maintenance, project management, repair, and financial and legal services

  9. Service-oriented product development strategies

    DEFF Research Database (Denmark)

    Tan, Adrian Ronald

    Manufacturing companies have traditionally focused their efforts on designing, developing and producing physical products for the market. Today, global competition, outsourcing and legislation commend that companies take greater responsibility of their products. This is driving some manufacturers...... to shift their business strategies from selling products (e.g. photocopying machines) to the provision of services (e.g. document services). Instead of the product itself, the activity and knowledge associated with the use of the product is perceived to be of more value to customers. In the research...... community, service-oriented approaches that embrace this change of business focus from individual products to total integrated customer solutions are termed Product/Service-Systems (PSS). The research in this thesis addresses the systematic design and development of PSS solutions in manufacturing firms...

  10. Food Production, Management and Services: Service. Teacher Edition. Second Edition.

    Science.gov (United States)

    Palan, Earl

    This food production, management, and services teacher guide contains nine units: (1) orientation; (2) types of service; (3) table settings; (4) dining room personnel; (5) dining room procedures; (6) side work; (7) guest/employee relationships; (8) sales techniques; and (9) safety and sanitation. Suggestions are included to increase reinforcement…

  11. Disrupting Faculty Service: Using Technology to Increase Academic Service Productivity

    Science.gov (United States)

    Burnett, Perry; Shemroske, Kenneth; Khayum, Mohammed

    2014-01-01

    Scholarly attention regarding faculty involvement has primarily focused on faculty opinions of shared governance and faculty influence on institutional decision-making. There has been limited attention given to academic service productivity and the effectiveness of traditional approaches toward the accomplishment of faculty service requirements.…

  12. The Dilemma of Service Productivity and Service Innovation: An Empirical Exploration in Financial Services.

    Science.gov (United States)

    Aspara, Jaakko; Klein, Jan F; Luo, Xueming; Tikkanen, Henrikki

    2018-05-01

    We conduct a systematic exploratory investigation of the effects of firms' existing service productivity on the success of their new service innovations. Although previous research extensively addresses service productivity and service innovation, this is the first empirical study that bridges the gap between these two research streams and examines the links between the two concepts. Based on a comprehensive data set of new service introductions in a financial services market over a 14-year period, we empirically explore the relationship between a firm's existing service productivity and the firm's success in introducing new services to the market. The results unveil a fundamental service productivity-service innovation dilemma: Being productive in existing services increases a firm's willingness to innovate new services proactively but decreases the firm's capabilities of bringing these services to the market successfully. We provide specific insights into the mechanism underlying the complex relationship between a firm's productivity in existing services, its innovation proactivity, and its service innovation success. For managers, we not only unpack and elucidate this dilemma but also demonstrate that a focused customer scope and growth market conditions may enable firms to mitigate the dilemma and successfully pursue service productivity and service innovation simultaneously.

  13. DISTRIBUTION OF BANKING PRODUCTS AND SERVICES

    Directory of Open Access Journals (Sweden)

    BULGAREA CATALIN NICOLAE

    2010-12-01

    Full Text Available Starting with the 90s, retails banks have faced several challenges. One of them is how to efficiently deliver their products and services to the customers. In fact, the most important challenge of a bank is how to efficiently reach the customer, with the right product or service, at the right time. Today, they can choose between branches, contact centers, ATMs, online channels, portals and web banks. Multichannel banking is, therefore, more relevant than ever. Multichannel banking is more than just offering multiple channels, but offering integrated channels, with the optimal balance of services, prices and offer across channels. Banks should have the ability to deliver the right service at the right time in the right channel. The bank should define exactly how they are going to use each channels, which services and products in which channels, how to mix and integrate the channels and how to support the channels

  14. Productivity in services: a systematic review

    Directory of Open Access Journals (Sweden)

    Noel Torres Júnior

    2013-03-01

    Full Text Available Through the method of Systematic Review of Literature (SRL, this study conducted an analysis of productivity in services. For this purpose, fourteen journals of Operations Management and Scielo database were consulted. The studies were analyzed with respect to six criteria for classification: i type of study, ii investigated business sector, iii affiliation of authors, iv prevailing methodological approach, v themes, e vi methods used in comparative analyzes of performance. It was found that the greatest amount of work used the modeling approach to assess the productivity, particularly by linear programming methodology - Data Analysis Envelopment (DEA. It was observed that the vast majority of authors are academic, there are few publications of researchers from companies or that have both types of researchers. The study identified four recurring themes in the articles. Then, some studies have focused on the establishment of productivity indicators and their analysis over time, comparing the performance of different firms or industries. Other studies have identified the characteristics and difficulties of measuring productivity in services in relation to manufacturing companies. Different studies have proposed indicators to measure productivity in services. Finally, in light of the main textbooks on operation's management and service literature, this study identified key strategies and methods for improving productivity in services. It was found that the theme productivity in services is a promising research topic.

  15. Production, innovation and service capabilities

    DEFF Research Database (Denmark)

    Slepniov, Dmitrij; Wæhrens, Brian Vejrum; Wu, Dong

    2012-01-01

    crossing both national and organisational borders emerge. The challenge of coordination in these configurations is an imperative which has not been adequately addressed so far. Therefore, by using explorative cases of Chinese and Danish companies, this paper seeks to develop a conceptual framework relating...... functional nodes of global production networks and devising appropriate coordination mechanisms between them....

  16. Product with service, technology with business model

    DEFF Research Database (Denmark)

    Sakao, Tomohiko; McAloone, Tim C.

    2011-01-01

    Looking back over the last decade, the importance of an expanded understanding of engineering design has been shared within the engineering design community. Presented concepts and methods to support such expansion include Functional Product Development, Service Engineering, and Product/Service-S...... promising concept beyond PSS design; via an integrated development of technology and business model. This can be of particular interest for further research, especially due to its high freedom for designers....

  17. CONSUMERS PRODUCTS AND SERVICES VALUE PERCEPTION

    Directory of Open Access Journals (Sweden)

    Bogdan Nichifor

    2008-12-01

    Full Text Available This article is a theoretical approach on products and services as value satisfiers. Consumers have knowledge about the personal, symbolic values that products, services and brands help them satisfy or achieve. Values are people’s broad life goals. Values often involve the emotional affect associated with such goals and needs (the strong feelings and emotions that accompany success. Recognizing when a value has been satisfied or a basic life goal has been achieved is an internal feeling that is somewhat intangible and subjective. In contrast, functional and psychosocial consequences are more tangible and are more obvious when they occur. Salespeople add value by identifying customer needs and devising or delivering a solution for those needs. Salespeople are able to adapt how products or/and services are presented or even to adapt products/services so that they meet the needs of the buyers. Such adaption powers professional selling, because customers often don’t know what they need or how to configure a solution to their needs. Satisfying a value usually elicits positive affect (happiness, joy, satisfaction, whereas blocking a value produces negative affect (frustration, anger, disappointment. Consumers can have products and services knowledge about products and services attributes, consequences of products or services use and personal values. Most marketing research focuses on one type of products and services knowledge – usually attributes or consequences, where the focus typically is on benefits rather than risks. Values are examined less frequently and usually in isolation. This paper objective is to show the importance of creating, delivering, and capturing buyer value. A company’s ability to deliver value to its customers is closely tied with its ability to create satisfaction for its employees and other stakeholders. Value ultimately depends on the perceiver. Smart companies not only offer purchase value but also offer use value

  18. Beyond products: services-based strategy.

    Science.gov (United States)

    Quinn, J B; Doorley, T L; Paquette, P C

    1990-01-01

    Services technologies are changing the way companies in every industry--manufacturers and service providers alike--compete. Vertical integration, physical facilities, even a seemingly superior product can no longer assure a competitive edge. Instead, sustainable advantage is more and more likely to come from developing superior capabilities in a few core service skills--and out-sourcing as much of the rest as possible. Within companies, technology is increasing the leverage of service activities: today, more value added comes from design innovations, product image, or other attributes that services create than from the production process. New technologies also let independent enterprises provide world-class services at lower costs than customers could achieve if they performed the activities themselves. These changes have far-reaching implications for how managers structure their organizations and define strategic focus. Companies like Apple, Honda, and Merck show that a less integrated but more focused organization is key to competitive success. They build their strategies around a few highly developed capabilities. And they outsource as many of the other activities in their value chain as possible. To help managers develop an activity-focused strategy, the authors offer a new way to approach competitive analyses, guidelines for determining which activities to outsource and which to retain, and an overview of the risks and rewards of strategic outsourcing. Throughout, they draw on the findings of their three-year study of the major impacts technology has had in the service sector.

  19. Developing products and services for a deregulated market while regulated

    International Nuclear Information System (INIS)

    Haites, E.F.

    1997-01-01

    Products and services developed for a deregulated electric power industry were discussed. The wide-ranging discussion covered products created by unbundling existing services, new products and services related to energy use, products created by expansion into communications services, and the pricing of products and services. In addition to products and services, the discussion also covered strategies for a deregulated market and the challenges of raising equity capital in a regulated environment

  20. Topics in Productivity, Exporting and Outsourced Services

    OpenAIRE

    Kidder, Matthew Benjamin

    2016-01-01

    This dissertation is a collection of three empirical studies using the a survey of Chilean Manufactures. The first two chapters of this dissertation evaluates the productivity impact of exporting and service outsourcing. The last chapter evaluates selection mechanisms into exporting.The first chapter examines productivity and exporting. I find that asymmetric responses, between exporters and non-exporters, to changes in the domestic lending rate can cause propensity-score-matching-differen...

  1. Food production and service in UK hospitals.

    Science.gov (United States)

    Ahmed, Mohamed; Jones, Eleri; Redmond, Elizabeth; Hewedi, Mahmoud; Wingert, Andreas; Gad El Rab, Mohamed

    2015-01-01

    The purpose of this paper is to apply value stream mapping holistically to hospital food production/service systems focused on high-quality food. Multiple embedded case study of three (two private-sector and one public-sector) hospitals in the UK. The results indicated various issues affecting hospital food production including: the menu and nutritional considerations; food procurement; food production; foodservice; patient perceptions/expectations. Value stream mapping is a new approach for food production systems in UK hospitals whether private or public hospitals. The paper identifies opportunities for enhancing hospital food production systems. The paper provides a theoretical basis for process enhancement of hospital food production and the provision of high-quality hospital food.

  2. Food Production, Management, and Services: Curriculum Guide.

    Science.gov (United States)

    Mumme, Debbie; Koukel, Sonja

    This curriculum guide provides occupationally specific training designed to develop knowledge and skills for employment in the area of food production, management, and services. Contents include the Texas Essential Knowledge and Skills (TEAKS); sample course outlines; instructional strategies organized topically by chapters, each containing a…

  3. Production experience with the ATLAS Event Service

    CERN Document Server

    AUTHOR|(INSPIRE)INSPIRE-00066086; The ATLAS collaboration; Calafiura, Paolo; Childers, John Taylor; De, Kaushik; Guan, Wen; Maeno, Tadashi; Nilsson, Paul; Tsulaia, Vakhtang; van Gemmeren, Peter; Wenaus, Torre

    2017-01-01

    The ATLAS Event Service (AES) has been designed and implemented for efficient running of ATLAS production workflows on a variety of computing platforms, ranging from conventional Grid sites to opportunistic, often short-lived resources, such as spot market commercial clouds, supercomputers and volunteer computing. The Event Service architecture allows real time delivery of fine grained workloads to running payload applications which process dispatched events or event ranges and immediately stream the outputs to highly scalable Object Stores. Thanks to its agile and flexible architecture the AES is currently being used by grid sites for assigning low priority workloads to otherwise idle computing resources; similarly harvesting HPC resources in an efficient back-fill mode; and massively scaling out to the 50-100k concurrent core level on the Amazon spot market to efficiently utilize those transient resources for peak production needs. Platform ports in development include ATLAS@Home (BOINC) and the Google Comp...

  4. Grid production with the ATLAS Event Service

    CERN Document Server

    Benjamin, Douglas; The ATLAS collaboration

    2018-01-01

    ATLAS has developed and previously presented a new computing architecture, the Event Service, that allows real time delivery of fine grained workloads which process dispatched events (or event ranges) and immediately streams outputs. The principal aim was to profit from opportunistic resources such as commercial cloud, supercomputing, and volunteer computing, and otherwise unused cycles on clusters and grids. During the development and deployment phase, its utility also on the grid and conventional clusters for the exploitation of otherwise unused cycles became apparent. Here we describe our experience commissioning the Event Service on the grid in the ATLAS production system. We study the performance compared with standard simulation production. We describe the integration with the ATLAS data management system to ensure scalability and compatibility with object stores. Finally, we outline the remaining steps towards a fully commissioned system.

  5. Production Experience with the ATLAS Event Service

    CERN Document Server

    Benjamin, Douglas; The ATLAS collaboration

    2016-01-01

    The ATLAS Event Service (ES) has been designed and implemented for efficient running of ATLAS production workflows on a variety of computing platforms, ranging from conventional Grid sites to opportunistic, often short-lived resources, such as spot market commercial clouds, supercomputers and volunteer computing. The Event Service architecture allows real time delivery of fine grained workloads to running payload applications which process dispatched events or event ranges and immediately stream the outputs to highly scalable Object Stores. Thanks to its agile and flexible architecture the ES is currently being used by grid sites for assigning low priority workloads to otherwise idle computing resources; similarly harvesting HPC resources in an efficient back-fill mode; and massively scaling out to the 50-100k concurrent core level on the Amazon spot market to efficiently utilize those transient resources for peak production needs. Platform ports in development include ATLAS@Home (BOINC) and the Goggle Comput...

  6. 77 FR 37078 - Product Change-Parcel Select and Parcel Return Service Negotiated Service Agreement

    Science.gov (United States)

    2012-06-20

    ... POSTAL SERVICE Product Change--Parcel Select and Parcel Return Service Negotiated Service... United States Postal Service[supreg] hereby gives notice that, pursuant to 39 U.S.C. 3642 and 3632(b)(3... Postal Service to Add Parcel Select & Parcel Return Service Contract 4 to Competitive Product List...

  7. 78 FR 26406 - Product Change-Parcel Return Service Negotiated Service Agreement

    Science.gov (United States)

    2013-05-06

    ... POSTAL SERVICE Product Change--Parcel Return Service Negotiated Service Agreement AGENCY: Postal... United States Postal Service[supreg] hereby gives notice that, pursuant to 39 U.S.C. 3642 and 3632(b)(3... Postal Service to Add Parcel Return Service Contract 4 to Competitive Product List. Documents are...

  8. 78 FR 65392 - Product Change-Parcel Return Service Negotiated Service Agreement

    Science.gov (United States)

    2013-10-31

    ... POSTAL SERVICE Product Change--Parcel Return Service Negotiated Service Agreement AGENCY: Postal... INFORMATION: The United States Postal Service[supreg] hereby gives notice that, pursuant to 39 U.S.C. 3642 and... States Postal Service To Add Parcel Return Service Contract 5 to Competitive Product List. Documents are...

  9. 78 FR 12369 - Product Change-Parcel Return Service Negotiated Service Agreement

    Science.gov (United States)

    2013-02-22

    ... POSTAL SERVICE Product Change--Parcel Return Service Negotiated Service Agreement AGENCY: Postal...: The United States Postal Service[supreg] hereby gives notice that, pursuant to 39 U.S.C. 3642 and 3632... States Postal Service to Add Parcel Return Service Contract 3 to Competitive Product List. Documents are...

  10. Production experience with the ATLAS Event Service

    Science.gov (United States)

    Benjamin, D.; Calafiura, P.; Childers, T.; De, K.; Guan, W.; Maeno, T.; Nilsson, P.; Tsulaia, V.; Van Gemmeren, P.; Wenaus, T.; ATLAS Collaboration

    2017-10-01

    The ATLAS Event Service (AES) has been designed and implemented for efficient running of ATLAS production workflows on a variety of computing platforms, ranging from conventional Grid sites to opportunistic, often short-lived resources, such as spot market commercial clouds, supercomputers and volunteer computing. The Event Service architecture allows real time delivery of fine grained workloads to running payload applications which process dispatched events or event ranges and immediately stream the outputs to highly scalable Object Stores. Thanks to its agile and flexible architecture the AES is currently being used by grid sites for assigning low priority workloads to otherwise idle computing resources; similarly harvesting HPC resources in an efficient back-fill mode; and massively scaling out to the 50-100k concurrent core level on the Amazon spot market to efficiently utilize those transient resources for peak production needs. Platform ports in development include ATLAS@Home (BOINC) and the Google Compute Engine, and a growing number of HPC platforms. After briefly reviewing the concept and the architecture of the Event Service, we will report the status and experience gained in AES commissioning and production operations on supercomputers, and our plans for extending ES application beyond Geant4 simulation to other workflows, such as reconstruction and data analysis.

  11. MODIS Collection 6 Land Product Subsets Web Service

    Data.gov (United States)

    National Aeronautics and Space Administration — The MODIS Web Service provides data access capabilities for Moderate Resolution Imaging Spectroradiometer (MODIS) Collection 6 land products. The web service...

  12. Procurement as driver of sustainable product-service innovation

    OpenAIRE

    Bratt, Cecilia; Broman, Göran; Robèrt, Karl-Henrik; Sophie, Hallstedt

    2012-01-01

    Current patterns of production and consumption need to change and they need to do so radically. For this shift sustainability-oriented product-services are highly potential contributors. Product-services have been described as a market proposition that extends the functionality of a product beyond the traditional view by inclusion of additional services into the product-service system. From a producer perspective this opens up for a differentiation from competitors and thereby for strategic m...

  13. Independent Energy's Solar thermal products and services listing

    International Nuclear Information System (INIS)

    Anon.

    1991-01-01

    This article is a listing of companies offering products and services for the development of solar thermal electric power plants. The listing provides the company name under a heading describing the product or service the company provides. The products and services covered by the listing include developers and owner/operators, manufacturers of equipment, instruments and controls, consulting services, engineering and construction, and financial and legal services

  14. Designing Integrated Product- Service System Solutions in Manufacturing Industries

    DEFF Research Database (Denmark)

    Costa, Nina; Patrício, Lia; Morelli, Nicola

    2015-01-01

    Manufacturing firms are increasingly evolving towards the design of integrated product-service solutions but servitization literature does not provide specific guidance on how to design these integrated solutions. Building upon ProductService System (PSS) and Service Design (SD) approaches...... how it brings new insights to manufacturing companies moving to a service, value cocreation perspective....

  15. 78 FR 63521 - Product Change-Parcel Select & Parcel Return Service Negotiated Service Agreement

    Science.gov (United States)

    2013-10-24

    ... Request of the United States Postal Service to Add Parcel Select & Parcel Return Service Contract 5 to... POSTAL SERVICE Product Change--Parcel Select & Parcel Return Service Negotiated Service Agreement.... SUPPLEMENTARY INFORMATION: The United States Postal Service[supreg] hereby gives notice that, pursuant to 39 U.S...

  16. 78 FR 12801 - New Postal Product; Negotiated Service Agreement

    Science.gov (United States)

    2013-02-25

    ... the United States Postal Service to Add Parcel Return Service Contract 3 to Competitive Product List... Commission is noticing a recently-filed Postal Service request to add Parcel Return Service Contract 3 to the....30 et seq., the Postal Service filed a request and associated supporting information to add Parcel...

  17. Service Co-Production, Customer Efficiency and Market Competition

    OpenAIRE

    Mei Xue; Patrick T. Harker

    2003-01-01

    Customers’ participation in service co-production processes has been increasing with the rapid development of self-service technologies and business models that rely on self-service as the main service delivery channel. However, little is known about how the level of participation of customers in service delivery processes influences the competition among service providers. In this paper, a game-theoretic model is developed to study the competition among service providers when selfservice is ...

  18. Engaging teenagers productively in service design.

    Science.gov (United States)

    Bowen, Simon; Sustar, Helena; Wolstenholme, Daniel; Dearden, Andy

    2013-09-01

    Engaging young people in participatory design can be challenging, particularly in health-related projects. In a study co-designing diabetes support and information services with teenagers, we found framing activities using popular culture was a useful strategy. Various cultural references helped us stage activities that were productive for the design process, and were engaging for our young participants (e.g. exploring practical implications through discussions in a 'Dragons' Den'). Some activities were more effective than others and the idea of language-games , which has been widely explored in participatory design, explains why our strategy was successful when there was a clear 'family resemblance' between the popular cultural references and certain essential stages of designing. However, attention is required in selecting appropriate cultural references if this strategy is adopted elsewhere, and design facilitators should focus first on devising accessible language-games, rather than expecting popular cultural references to provide complete solutions to the challenge of staging participatory design.

  19. Computer Aided Product Service Systems Design : Service CAD and Its integration with Life Cycle Simulation

    NARCIS (Netherlands)

    Komoto, H.

    2009-01-01

    Integration of product design into service design, or vice versa, is considered to bring more efficient and effective value addition. Besides EcoDesign tools and methods, a methodology to design such an integration of products and services from a systemic perspective, or product-service systems

  20. 75 FR 74755 - Product Change-Parcel Return Service Negotiated Service Agreement

    Science.gov (United States)

    2010-12-01

    ... POSTAL SERVICE Product Change--Parcel Return Service Negotiated Service Agreement AGENCY: Postal.... SUPPLEMENTARY INFORMATION: The United States Postal Service[supreg] hereby gives notice that on November 17, 2010, it filed with the Postal Regulatory Commission a Request of the United States Postal Service to...

  1. How Offshoring Elicits Reconfiguration of the Service Production System

    DEFF Research Database (Denmark)

    Brandl, Kristin; Mol, Michael J.; Petersen, Bent

    Service production systems can be seen as a structure consisting of task execution, resources executing tasks and the service output received by the client. Offshoring acts as an exogenous shock to such a service production system. Drawing on practice theory and applying a multiple case methodology...... of the impact of offshoring and to practice theory....

  2. Development of an Innovation Model Based on a Service-Oriented Product Service System (PSS

    Directory of Open Access Journals (Sweden)

    Seungkyum Kim

    2015-10-01

    Full Text Available Recently, there have been many attempts to cope with increasingly-diversified and ever-changing customer needs by combining products and services that are critical components of innovation models. Although not only manufacturers, but also service providers, try to integrate products and services, most of the previous studies on Product Service System (PSS development deal with how to effectively integrate services into products from the product-centric point of view. Services provided by manufacturers’ PSSes, such as delivery services, training services, disposal services, and so on, offer customers ancillary value, whereas products of service providers’ PSSes enrich core value by enhancing the functionality and quality of the service. Thus, designing an effective PSS development process from the service-centric point of view is an important research topic. Accordingly, the purpose of this paper is to propose a service-oriented PSS development process, which consists of four stages: (1 strategic planning; (2 idea generation and selection; (3 service design; and (4 product development. In the proposed approach, the PSS development project is initiated and led by a service provider from a service-centric point of view. From the perspective of methodology, customer needs are converted into product functions according to Quality Function Deployment (QFD, while Analytic Hierarchy Process (AHP is employed to prioritize the functions. Additionally, this paper illustrates a service-oriented PSS development that demonstrates the application of the proposed process. The proposed process and illustration are expected to serve as a foundation for research on service-oriented PSS development and as a useful guideline for service providers who are considering the development of a service-oriented PSS.

  3. Valuing ecosystem services. A shadow price for net primary production

    International Nuclear Information System (INIS)

    Richmond, Amy; Kaufmann, Robert K.; Myneni, Ranga B.

    2007-01-01

    We analyze the contribution of ecosystem services to GDP and use this contribution to calculate an empirical price for ecosystem services. Net primary production is used as a proxy for ecosystem services and, along with capital and labor, is used to estimate a Cobb Douglas production function from an international panel. A positive output elasticity for net primary production probably measures both marketed and nonmarketed contributions of ecosystems services. The production function is used to calculate the marginal product of net primary production, which is the shadow price for ecosystem services. The shadow price generally is greatest for developed nations, which have larger technical scalars and use less net primary production per unit output. The rate of technical substitution indicates that the quantity of capital needed to replace a unit of net primary production tends to increase with economic development, and this rate of replacement may ultimately constrain economic growth. (author)

  4. The Reconfiguration of Service Production Systems in Response to Offshoring

    DEFF Research Database (Denmark)

    Brandl, Kristin; Mol, Michael J.; Petersen, Bent

    2017-01-01

    Purpose: A service production system has a structure composed of task execution, agents performing tasks and a resulting service output. The purpose of this paper is to understand how such a service production system changes as a consequence of offshoring.Design/methodology/approach: Drawing...... of a service production system in response to change ignited by offshoring. The authors find recurring effects between structures that enable and constrain agents and agents who shape the structure of the production system. Research limitations/implications: The paper offers a novel contribution to the service...... operations management literature by applying practice theory. Moreover, the authors propose a detailed, activity-driven view of service production systems and service offshoring. The authors contribute to practice theory by extending its domain to operations management.Practical implications...

  5. Characteristics of Strategies in Product/Service-System Development

    DEFF Research Database (Denmark)

    Tan, Adrian; McAloone, Timothy Charles

    2006-01-01

    The underlying principle in Product/Service-Systems (PSS) strategy is to shift from business based on the value of the transfer of product ownership and responsibility, to business based on the value of utility of the product and services. This paper identifies characteristics of various strategi...

  6. Services Sector Development and Improving Production Network in ASEAN

    OpenAIRE

    Yose Rizal Damuri

    2014-01-01

    While the importance of services sector in creating value added and employment has been recognized, the role of services as providers of major inputs to production sector are often forgotten and overlooked. This paper stresses the importance of services sector in supporting economic activities in general; the role that has become increasingly more critical in the wake of global production network. It argues that development of the services sector is crucial to supporting an economy’s partic...

  7. Services trade restrictiveness and manufacturing productivity : the role of institutions

    OpenAIRE

    BEVERELLI, Cosimo; FIORINI, Matteo; HOEKMAN, Bernard M.

    2015-01-01

    We study the effect of services trade restrictiveness on manufacturing productivity for a broad cross-section of countries at different stages of economic development. Decreasing services trade restrictiveness has a positive indirect impact on the manufacturing sectors that use services as intermediate inputs in production. We identify a critical role of local institutions in shaping this effect: countries with high institutional capacity benefit the most from services trade policy reforms in...

  8. Co-production of the Service Recovery

    DEFF Research Database (Denmark)

    Sørensen, Jannick Kirk

    2015-01-01

    In this paper we apply Dourish’ (2001) conceptual framework of embodied interaction on a ICT-centric service encounter, namely the use of the online self-service system for reporting of tax and tax reduction claims offered by the Danish tax authority. An expected short and straight-forward servic...... and the service recovery process, thereby informing the innovation and design of ICT-centric service encounters.......In this paper we apply Dourish’ (2001) conceptual framework of embodied interaction on a ICT-centric service encounter, namely the use of the online self-service system for reporting of tax and tax reduction claims offered by the Danish tax authority. An expected short and straight-forward service...... encounter developed in this case into to a two weeks long service journey involving several human and computer actors as the reason for the service failure (represented by a blank pop-up window instead of the expected online form) could not be found. The case, which is seen as paradigmatic is used to test...

  9. Achieving Customer Satisfaction through Integrated Products and Services

    DEFF Research Database (Denmark)

    Raja, Jawwad; Bourne, Dorota; Goffin, Keith

    2013-01-01

    Complex products such as manufacturing equipment have always needed maintenance and repair services. Increasingly, leading manufacturers are integrating products and services to generate increased revenues and achieve customer satisfaction. Designing integrated products and services requires...... a different approach to new product development and a clear understanding of how customers perceive the value they obtain from actual usage of products and services—so-called value-in-use. However, there is a lack of research on integrated products and services and how they impact customer satisfaction....... An exploratory study was undertaken to understand customers' views on integrated products and services and the value-in-use derived from such offerings. As value-in-use and its impacts are complicated concepts, a technique from psychology—Repertory Grid Technique—was used to gather data in 33 interviews...

  10. Pricing of Marine Products and Services in the Modular Age

    DEFF Research Database (Denmark)

    Jiang, Liping; Al-Ajlouni, Omar

    WHAT IS THE ISSUE? Pricing can be a particular challenging issue for marine suppliers with multiple products and services especially when suppliers want to address specific customer needs and at the same time achieves the efficiency in pricing. WHY IS IT IMPORTANT? Appropriate pricing of products-and-services...... in the market. Lastly, customer satisfaction and loyalty will be increased accordingly. WHAT CAN BE DONE? The pricing challenge for multiple products and services can be overcome by applying the modular concept on pricing, where each product or service is offered as a module, so suppliers can either set...

  11. Customized products and cloud service information system development research

    Directory of Open Access Journals (Sweden)

    Hung Chien-Wen

    2017-01-01

    Full Text Available This study presents a cloud service customized product information system to enable businesses to provide customized product marketing on the Internet to meet consumer demand for customized products. The cloud service of the information system development strategic framework proposed in this study contains three elements: (1 e-commerce services, (2 promotion type modules, and (3 cloud services customized promotional products. In this study, a mining cloud information system to detect customer behavior is proposed. The association rules from relational database design are utilized to mine consumer behavior to generate cross-selling proposals for customer products and marketing for a retailing mall in Taiwan. The study is composed of several parts, as follows. A market segment and application of association rules in data exploration techniques (Association Rule Mining and sequence-like exploration (Sequential Pattern Mining, efficient analysis of customers, consumer behavior, identification of candidates for promotional products, and using cloud service delivery and evaluation of targets to evaluate candidates for promotional products for production. However, in addition to cloud service customized promotional products, the quantity of promotional products sales varies for different customers. We strive to achieve increased customer loyalty and profits through the use of active cloud service customized promotional products.

  12. Marketing Online Services: Product, Market and Strategy.

    Science.gov (United States)

    Trudell, Libby

    1991-01-01

    Describes characteristics of the online marketplace. Topics discussed include technology barriers; data ownership; markets for online services, including libraries and end users; marketing and promotion tactics, including exhibits and conferences, advertising, direct mail, and user groups; international marketing and service; strategic marketing…

  13. Assessing customer satisfaction for improving NOAA's climate products and services

    Science.gov (United States)

    Meyers, J. C.; Hawkins, M. D.; Timofeyeva, M. M.

    2009-12-01

    NOAA's National Weather Service (NWS) Climate Services Division (CSD) is developing a comprehensive climate user requirements process with the ultimate goal of producing climate services that meet the needs of NWS climate information users. An important part of this effort includes engaging users through periodical surveys conducted by the Claes Fornell International (CFI) Group using the American Customer Satisfaction Index (ACSI). The CFI Group conducted a Climate Services Satisfaction (CSS) Survey in May of 2009 to measure customer satisfaction with current products and services and to gain insight on areas for improvement. The CSS Survey rates customer satisfaction on a range of NWS climate services data and products, including Climate Prediction Center (CPC) outlooks, drought monitoring, and ENSO monitoring and forecasts, as well as NWS local climate data services. In addition, the survey assesses the users of the products to give the NWS insight into its climate customer base. The survey also addresses specific topics such as NWS forecast category names, probabilistic nature of climate products, and interpretation issues. The survey results identify user requirements for improving existing NWS climate services and introducing new ones. CSD will merge the survey recommendations with available scientific methodologies and operational capabilities to develop requirements for improved climate products and services. An overview of the 2009 survey results will be presented, such as users' satisfaction with the accuracy, reliability, display and functionality of products and services.

  14. Marketing Information Products and Services : A Primer for ...

    International Development Research Centre (IDRC) Digital Library (Canada)

    Marketing Information Products and Services : A Primer for Librarians and Information Professionals. Couverture du livre Marketing Information Products and Services : A Primer for Librarians and Information Professionals. Directeur(s) : Abhinandan K. Jain, Ashok Jambhekar, T.P.Rama Rao et S. Sreenivas Rao. Maison(s) ...

  15. Exploring product and service innovation similarities and differences

    NARCIS (Netherlands)

    Nijssen, E.J.; Hillebrand, B.; Vermeulen, P.A.M.; Kemp, R.G.M.

    2006-01-01

    This paper aims to provide an initial step towards a synthesis of new service and new product development research. Using a baseline model of innovation, applicable to innovation in general, we hypothesize differential context effects between new service and product development in order to better

  16. A systematic apporach to service oriented product development

    DEFF Research Database (Denmark)

    Matzen, Detlef

    Throughout the last years, manufacturing industry has experienced a trend towards a higher level of operational integration with their customers, i.e. manufacturers differentiate their offer from competitors by combining physical and software products with service plans and service support...... operations. This integration of manufacturing and service business holds a number of potential advantages, such as optimised operational performance and improved insights into use phase processes. To realise these potential advantages, products and service operations must fit to and support each other, which...... calls for an integrated approach to their development. The integrated development of solution concepts spanning products, service delivery systems and matching delivery business models is the theme of this thesis. A design based approach - service oriented product development - is proposed...

  17. Quantum production. Visual Media Services at Fermilab

    CERN Multimedia

    Klapow, S

    2003-01-01

    Visual Media Services, a department of eight full-time employees at Fermi National Accelerator Laboratory, is responsible for translating the laboratories research into accessible and engaging media (1 page)

  18. Lessons from empirical studies in product and service variety management.

    OpenAIRE

    Lyons, Andrew C.L.

    2013-01-01

    [EN] For many years, a trend for businesses has been to increase market segmentation and extend product and service-variety offerings in order to provid more choice for customers and gain a competitive advantags. However, there have been relatively few variety-related, empirical studies that have been undertaken. In this research, two empirical studies are presented that address the impact of product and service variety on business and business function performance. In the first (service-vari...

  19. Product Lines for Service Oriented Applications - PL for SOA

    Directory of Open Access Journals (Sweden)

    Maurice H. ter Beek

    2011-08-01

    Full Text Available PL for SOA proposes, formally, a software engineering methodology, development techniques and support tools for the provision of service product lines. We propose rigorous modeling techniques for the specification and verification of formal notations and languages for service computing with inclinations of variability. Through these cutting-edge technologies, increased levels of flexibility and adaptivity can be achieved. This will involve developing semantics of variability over behavioural models of services. Such tools will assist organizations to plan, optimize and control the quality of software service provision, both at design and at run time by making it possible to develop flexible and cost-effective software systems that support high levels of reuse. We tackle this challenge from two levels. We use feature modeling from product line engineering and, from a services point of view, the orchestration language Orc. We introduce the Smart Grid as the service product line to apply the techniques to.

  20. Quality & timely delivery of products and services

    Energy Technology Data Exchange (ETDEWEB)

    Scott, K.; Shabbir, K. [WorleyParsons, Toronto, ON (Canada)

    2015-07-01

    This paper discusses quality and timely delivery of services. The approach is to support our customers, to ensure quality, schedule and cost predictability with no compromise to safety, to avoid optimistic project schedules and conservative cost estimates. It is important to maintain a strategic focus in helping to improve the customer's assets and improve the methodology to improve assets.

  1. Quality & timely delivery of products and services

    International Nuclear Information System (INIS)

    Scott, K.; Shabbir, K.

    2015-01-01

    This paper discusses quality and timely delivery of services. The approach is to support our customers, to ensure quality, schedule and cost predictability with no compromise to safety, to avoid optimistic project schedules and conservative cost estimates. It is important to maintain a strategic focus in helping to improve the customer's assets and improve the methodology to improve assets.

  2. NATIONAL WEATHER SERVICE MARINE PRODUCTS VIA INTERNET

    Science.gov (United States)

    the search's key words. Tide Predictions, Observations and Storm Surge Forecasts Near real-time Water , Extratropical Water Level Forecasts are available from the National Weather Service's Meteorological Development Laboratory. Status maps are provided to give the user a quick overview of a region. Forecasts of storm surge

  3. Technology Licensing Strategy for Network Product in a Service Industry

    Directory of Open Access Journals (Sweden)

    Xianpei Hong

    2015-01-01

    Full Text Available Technology licensing has gained significant attention in literature and practice as a rapid and effective way to improve firm’s capability of technology innovation. In this paper, we investigate a duopolistic service provider competition market, where service providers develop and sell a kind of network product. In this setting, we analyze the innovating service provider’s four licensing strategies: no licensing, fixed fee licensing, royalty licensing, and two-part tariff licensing. The literature suggests that when the network products can be completely substituted, two-part tariff licensing is the optimal strategy of the innovating service provider. We find that when the network products cannot be completely substituted, two-part tariff licensing is not always optimal. The degree of the product differentiation, the intensity of the network effects, and the R&D cost of the potential licensee play a key role in determining the innovating service provider’s optimal licensing strategies.

  4. What standards do I need for my product or service?

    NARCIS (Netherlands)

    H.J. de Vries (Henk); J. van der Zwan (Jappe)

    2008-01-01

    textabstractThere are standards for most products and services. Sometimes dozens of them. Examples of standards for products: - Standards for connection to another product. - Safety standards. - Standard dimensions. - Standards with test methods to be able to demonstrate the quality of the

  5. Productivity in services in Latin America and the Caribbean

    NARCIS (Netherlands)

    Arias Ortiz, E.; Crespi, G.A.; Rasteletti, A.; Vargas, F.

    2014-01-01

    This paper studies productivity in Latin America and the Caribbean, with an emphasis on the service sector. It shows that the low levels of productivity observed in the region are not only a consequence of low productivity at the firm level, but also of misallocation of workers across firms. These

  6. PREFER: a European service providing forest fire management support products

    Science.gov (United States)

    Eftychidis, George; Laneve, Giovanni; Ferrucci, Fabrizio; Sebastian Lopez, Ana; Lourenco, Louciano; Clandillon, Stephen; Tampellini, Lucia; Hirn, Barbara; Diagourtas, Dimitris; Leventakis, George

    2015-06-01

    PREFER is a Copernicus project of the EC-FP7 program which aims developing spatial information products that may support fire prevention and burned areas restoration decisions and establish a relevant web-based regional service for making these products available to fire management stakeholders. The service focuses to the Mediterranean region, where fire risk is high and damages from wildfires are quite important, and develop its products for pilot areas located in Spain, Portugal, Italy, France and Greece. PREFER aims to allow fire managers to have access to online resources, which shall facilitate fire prevention measures, fire hazard and risk assessment, estimation of fire impact and damages caused by wildfire as well as support monitoring of post-fire regeneration and vegetation recovery. It makes use of a variety of products delivered by space borne sensors and develop seasonal and daily products using multi-payload, multi-scale and multi-temporal analysis of EO data. The PREFER Service portfolio consists of two main suite of products. The first refers to mapping products for supporting decisions concerning the Preparedness/Prevention Phase (ISP Service). The service delivers Fuel, Hazard and Fire risk maps for this purpose. Furthermore the PREFER portfolio includes Post-fire vegetation recovery, burn scar maps, damage severity and 3D fire damage assessment products in order to support relative assessments required in context of the Recovery/Reconstruction Phase (ISR Service) of fire management.

  7. Cost Accounting: Production and Equipment Services.

    Science.gov (United States)

    Schmid, William T.

    Cost accounting for audiovisual productions should include direct costs, and, in some cases, the media administrator may have to calculate a per-hour surcharge for general operating overhead as well. Such procedures enable the administrator to determine cost effectiveness, to control cost overruns, and to generate more staff efficiency. Cost…

  8. The Impact of Product and Service Modularity on Servitization Strategy

    DEFF Research Database (Denmark)

    Frandsen, Thomas; Hsuan, Juliana

    Manufacturers are increasingly bundling products with service offerings as integrated solutions to improve competitiveness. Based on case research and an industry workshop, we report on how value propositions can be extended through servitization, and how companies should strategize in order...

  9. Building an Ontology of Product/Service-Systems

    DEFF Research Database (Denmark)

    Pagoropoulos, Aris; Andersen, Jakob Axel Bejbro; Kjær, Louise Laumann

    2014-01-01

    In recent years, the innovation strategy and development process entitled Product/Service-Systems (PSS), has attracted considerable attention from the research and industrial communities. The many contributions have come from various academic and professional viewpoints, which despite providing...

  10. Innovation in product and services in the shipping retrofit industry

    DEFF Research Database (Denmark)

    Hermann, Roberto Rivas; Köhler, Jonathan

    regulation could create innovation in green products and services in the maritime retrofitting industry?” Our case study focus on business models for the development, installation and operation of ballast water management systems in Denmark. We engaged the perspectives of ship-owners, equipment manufacturers....... Similarly, given the deindustrialisation dynamics to regions with lower manufacturing costs, it is argued that a combination of knowledge intensive and service-based economy will eventually fill the gap left by manufacturing industries. To create added value to their products, some leading firms...... are increasingly developing product-service systems. It is however, argued that product-service systems are not always sustainable, and thus little evidence connect them with green growth. To fill in this gap, we are carrying a case study guided by the following research question: “How the ballast water treatment...

  11. Technology Epiphany and an Integrated Product and Service

    Directory of Open Access Journals (Sweden)

    Satoru Goto

    2017-07-01

    Full Text Available This study aims at exploring how an integrated product and service contributes to achieving Innovation of Meaning (IoM or technology epiphany. Existing IoM studies have focused on intended meaning (as defined in new product development and ignored the received meaning that users reconstruct. The process by which a user assigns meaning to things can not only be static but also dynamic. This study focuses on integrated products and contexts offered by services and analyses the case of Japan’s largest manufacturer of ankle-foot orthoses. The results show that the service guides the users to reconstruct the meaning in dynamic cognitive processes and use the metaphors that contribute to the consistency between products and services.

  12. Product quality, service reliability and management of operations at ...

    African Journals Online (AJOL)

    High product quality, service reliability, and management of operations are key factors in business growth and sustainability. Analyzing “The Starbucks Experience” is a pedagogical approach to reinforcing the concepts of control and management of quality, service reliability, and efficient operations in action. The objective ...

  13. From Product to Service Design: A Thinking Paradigm Shift

    Directory of Open Access Journals (Sweden)

    Liliana Rodriguez

    2014-12-01

    Full Text Available Society, industry and the economy are all experiencing changes caused by a shift from products to services. While a “problem-solving” approach is commonly used for the development of products, new design approaches are needed as the primary unit of exchange moves from goods to services.  This research argues that a fundamental transformation in the design world is taking place, manifested in a thinking paradigm shift from problem solving (designing products towards systems thinking (designing services. This paper draws on design literature to identify concepts of systems thinking and problem solving to help understand core elements in the shift from product to service design. It also reports on a series of semi-structured interviews with designers working in five design consultancies that have moved from product design to services design. The results show a change in the way designers think and approach projects when facing the challenges of designing services, confirming a movement from problem solving to systems thinking. However, systems thinking is not replacing problem solving but complementing it. The results also indicate that the growing complexity of the issues designers deal with influences the adoption of systems thinking in responding to service design challenges, as well as current changes in people’s ideas about sustainability and  society.

  14. Price and Service Competition between New and Remanufactured Products

    Directory of Open Access Journals (Sweden)

    Bin Wang

    2015-01-01

    Full Text Available This paper sets two manufacturers on the market. One is traditional manufacturer, which produces new products, and the other remanufactures by recycling used products. Two manufacturers sell products to customers through one retailer and also provide product-related services. Three participators decide prices and service levels independently. We discuss the optimal decision of prices, service levels, demands, and profits in three scenarios: Manufacturers Stackelberg, Retailer Stackelberg, and Nash Equilibrium. We also study the influence of customer acceptance of remanufactured product (θ on participators’ decisions. With the increase of θ, new product profit reduces; remanufactured product profit increases at the beginning and then decreases. Retailer profit grows steadily. In Manufacturers Stackelberg, new and remanufactured products can get the maximum profits, and retailer only has the minimum profit. In Retailer Stackelberg, retailer can get the maximum profit; new product only has the minimum profit and remanufactured product has the medium gain. In Nash Equilibrium, new product and retailer have the medium gains, and remanufactured product has the minimum profit.

  15. Opportunity parameters in the development of Product/Service-Systems

    DEFF Research Database (Denmark)

    Matzen, Detlef; Andreasen, Mogens Myrup

    2006-01-01

    In the light of the current focus on innovative business development throughout industry and society, the concept of product/service-systems (PSS) is a promising approach to product development, which may yield product offers that benefit the company, customer and society alike. Only recently...... while maintaining a high level of need satisfaction [Mont 2004]. The enhancement of goods with the provision of services has been practised in some industrial sectors for decades, mainly based on maintenance deliveries to capital investments in B2B settings. Researchers working with these business....../service-oriented strategy we believe companies can deliver superior value solutions and ensure more optimal utilisation of resources by aligning operations with their customers compared to traditional product-oriented offers. The corresponding integration is not reflected in existing models and processes of product...

  16. Offshoring as an Exogenous Shock to the Services Production System

    DEFF Research Database (Denmark)

    Brandl, Kristin; Mol, Michael; Petersen, Bent

    Production of services involves three key elements, an output for the client, resources of a provider and task execution. Offshoring of services acts as an exogenous shock to such a production system. Using multiple case methodology we investigate how task output, execution, and resources change...... as a consequence of offshoring and particularly how these elements are realigned. The cases reveal substantial managerial challenges in the alignment process prompted by a relocation of service task execution to an emerging economy. In particular, we find that instead of some set of capabilities that proactively...

  17. The Impact of Product and Service Modularity on Business Performance

    DEFF Research Database (Denmark)

    Hsuan, Juliana; Frandsen, Thomas; Raja, Jawwad

    Modularity has been proposed as a powerful way of managing complexity. The emerging literature points to the importance of modularity of service architecture, with case based studies in logistics and healthcare. Little is known about the relationship between product and service modularity...... and their effects on business performance, both empirically and theoretically. This paper explores the relationship between product and service modularity and their effects on business performance based on a survey of Danish manufacturers. We provide empirical and theoretical insights into the emerging fields...

  18. Lessons from empirical studies in product and service variety management.

    Directory of Open Access Journals (Sweden)

    Andrew C.L. Lyons

    2013-07-01

    Full Text Available For many years, a trend for businesses has been to increase market segmentation and extend product and service-variety offerings in order to provid more choice for customers and gain a competitive advantags. However, there have been relatively few variety-related, empirical studies that have been undertaken. In this research, two empirical studies are presented that address the impact of product and service variety on business and business function performance. In the first (service-variety study, the focus concerns the relationship between service provision offered by UK-based, third-party logistics (3PL providers and the operational and financial performance of those providers. Here, the results of a large survey identify the  most important services offered by 3PLs and the most important aspects of 3PL operational performance. Also, the research suggests that the range of service variety offered by 3PLs does not directly influence the 3PLs’ financial performance. The second (product-variety study presents the findings from an analysis of data from 163 manufacturing plants where the impact of product variety on the performance of five business functions is examined. An increase in product variety was found to influence business functions differently depending on the combination of customisation and variety offered to customers

  19. Auditing Information System : Delivery Product Service

    Directory of Open Access Journals (Sweden)

    Purwoko Purwoko

    2011-05-01

    Full Text Available Purpose of the research is to ensure the securities of information system asset and to ensure if informa-tion system support the operational and data collected was valid. Research method that used in this research were library studies and field studies. Field studies such an observation, questioner, and inter-view. the expected result are founding the weakness of security management control, operational man-agement control, input control, and output control of risk happened in the company. Conclusion of this research are the system on the company work good and there’s no potential risk happened and make an impact to the delivery process of information system.Index Terms - Auditing Information system, Delivery product process.

  20. Forest ecosystem services: Provisioning of non-timber forest products

    Science.gov (United States)

    James L. Chamberlain; Gregory E. Frey; C. Denise Ingram; Michael G. Jacobson; Cara Meghan Starbuck Downes

    2017-01-01

    The purpose of this chapter is to describe approaches to calculate a conservative and defensible estimate of the marginal value of forests for non-timber forest products (NTFPs). 'Provisioning" is one of four categories of benefits, or services that ecosystems provide to humans and was described by the Millennium Ecosystem Assessment as 'products...

  1. Configuring Product Modularity and Service Modularity for Mass Customization Strategies

    DEFF Research Database (Denmark)

    Bask, Anu; Hsuan, Juliana; Rajahonka, Mervi

    , and how such configurations become the foundations for mass customization strategies. As a result we identify critical characteristics that are relevant for both product and services, and suggest a conceptual framework consisting of twelve dynamic mass customization strategies with paired product...

  2. [Service productivity in hospital nursing--conceptual framework of a productivity analysis].

    Science.gov (United States)

    Thomas, D; Borchert, M; Brockhaus, N; Jäschke, L; Schmitz, G; Wasem, J

    2015-01-01

    Decreasing staff numbers compounded by an increasing number of cases is regarded as main challenge in German hospital nursing. These input reductions accompanied by output extensions imply that hospital nursing services have had to achieve a continuous productivity growth in the recent years. Appropriately targeted productivity enhancements require approved and effective methods for productivity acquisition and measurement. However, there is a lack of suitable productivity measurement instruments for hospital nursing services. This deficit is addressed in the present study by the development of an integrated productivity model for hospital nursing services. Conceptually, qualitative as well as quantitative aspects of nursing services productivity are equally taken into consideration. Based on systematic literature reviews different conceptual frameworks of service productivity and the current state of research in hospital nursing services productivity were analysed. On this basis nursing sensitive inputs, processes and outputs were identified and integrated into a productivity model. As an adequate framework for a hospital nursing services productivity model the conceptual approach by Grönroos/Ojasalo was identified. The basic structure of this model was adapted stepwise to our study purpose by integrating theoretical and empirical findings from the research fields of service productivity, nursing productivity as well as national and international nursing research. Special challenges existed concerning the identification of relevant influencing factors as well as the representation of nursing sensitive outputs. The final result is an integrated productivity model, which can be used as an adequate framework for further research in hospital nursing productivity. Research on hospital nursing services productivity is rare, especially in Germany. The conceptual framework developed in this study builds on established knowledge in service productivity research. The

  3. Returns to Scale in the Production of Hospital Services

    Science.gov (United States)

    Berry, Ralph E.

    1967-01-01

    The primary purpose of this article is to investigate whether or not economies of scale exist in the production of hospital services. In previous studies the results have implied the existence of economies of scale, but the question has not been satisfactorily resolved. The factor most responsible for clouding the issue is the overwhelming prevalence of product differences in the outputs of hospitals. In this study a method which avoids the problem of product differentiation is developed. The analysis strongly supports the conclusion that hospital services are produced subject to economies of scale. PMID:6054380

  4. The National Map product and services directory

    Science.gov (United States)

    Newell, Mark R.

    2008-01-01

    As one of the cornerstones of the U.S. Geological Survey's (USGS) National Geospatial Program (NGP), The National Map is a collaborative effort among the USGS and other Federal, state, and local partners to improve and deliver topographic information for the Nation. It has many uses ranging from recreation to scientific analysis to emergency response. The National Map is easily accessible for display on the Web, as products, and as downloadable data. The geographic information available from The National Map includes orthoimagery (aerial photographs), elevation, geographic names, hydrography, boundaries, transportation, structures, and land cover. Other types of geographic information can be added to create specific types of maps. Of major importance, The National Map currently is being transformed to better serve the geospatial community. The USGS National Geospatial Program Office (NGPO) was established to provide leadership for placing geographic knowledge at the fingertips of the Nation. The office supports The National Map, Geospatial One-Stop (GOS), National Atlas of the United States®, and the Federal Geographic Data Committee (FGDC). This integrated portfolio of geospatial information and data supports the essential components of delivering the National Spatial Data Infrastructure (NSDI) and capitalizing on the power of place.

  5. Linking Ecosystem Services Benefit Transfer Databases and Ecosystem Services Production Function Libraries

    Science.gov (United States)

    The quantification or estimation of the economic and non-economic values of ecosystem services can be done from a number of distinct approaches. For example, practitioners may use ecosystem services production function models (ESPFMs) for a particular location, or alternatively, ...

  6. From products to services : reflections on the challenges in designing for services

    NARCIS (Netherlands)

    Bhomer, ten M.; De Lille, C. S. H.; Tomico, O.; Kleinsmann, M.S.

    2013-01-01

    In this paper we will point to implications for designers who support organizations in the transition process from products to services based business models. These implications are based on four important challenges when designing for services: the designerly mindset, collaboration, empathy with

  7. Service Engineering as an Approach to Designing Industrial Product Service Systems

    OpenAIRE

    Schuh, G.; Gudergan, G.

    2009-01-01

    Organised by: Cranfield University Unique customer solutions which integrate products and services into a high value offering have the potential to successfully differentiate from competition even prices are dictating product markets. However, companies face tremendous challenges to develop customer solutions. Service engineering is considered to be the scientific discipline which supports the design task of intangible offerings and thus a foundation for solution design. We enh...

  8. Innovation Cycles Concerning Strategic Planning of Product-Service-Systems

    OpenAIRE

    Hepperle, Clemens;Mörtl, Markus;Lindemann, Udo

    2017-01-01

    This paper proposes a research program for identifying, understanding and describing innovation cycles concerning strategic planning of product-service-systems. A general overview about the background of cycle management in innovation processes, which the proposed research program is part of, is given before focusing cycles concerning strategic planning. As companies offer more and more complex products in order to satisfy market needs, the innovation process of such products becomes also mor...

  9. Maintaining ecosystem services through continued livestock production on California rangelands

    Science.gov (United States)

    Barry, S.; Becchetti, T.

    2015-12-01

    Nearly 40% of California is rangeland comprising the largest land type in California and providing forage for livestock, primarily beef cattle. In addition to forage, rangelands provide a host of ecosystem systems services, including habitat for common and endangered species, fire fuels management, pollination services, clean water, viewsheds, and carbon sequestration. Published research has documented that most of these ecosystem services are positively impacted by managed livestock grazing and rancher stewardship. Ranchers typically do not receive any monetary reimbursement for their stewardship in providing these ecosystem services to the public. Markets have been difficult to establish with limited ability to adequately monitor and measure services provided. At the same time, rangelands have been experiencing rapid conversion to urbanization and more profitable and intensive forms of agriculture such as almond and walnut orchards. To prevent further conversion of rangelands and the loss of the services they provide, there needs to be a mechanism to identify and compensate landowners for the value of all products and services being received from rangelands. This paper considers two methods (opportunity cost and avoided cost) to determine the value of Payment for Ecosystem Services (PES) for rangelands. PES can raise the value of rangelands, making them more competitive financially. Real estate values and University of California Cooperative Extension Cost Studies, were used to demonstrate the difference in value (lost opportunity cost) between the primary products of rangelands (livestock production) and the products of the converted rangelands (almond and walnut orchards). Avoided costs for vegetation management and habitat creation and maintenance were used to establish the value of managed grazing. If conversion is to be slowed or stopped and managed grazing promoted to protect the ecosystem services rangelands provide, this value could be compensated through

  10. From product to service orientation in the maritime equipment industry

    DEFF Research Database (Denmark)

    Matzen, Detlef; McAloone, Timothy Charles

    2008-01-01

    of their products in operation. In this paper we present a case study of a shipping equipment manufacturer that is currently shifting business focus from manufacturing towards services delivery. Using a modelling scheme to differentiate and categorise different development tasks within the frame of business......In the shipping industry, operational performance of ships and their equipment is crucial to business. Suppliers of machinery and equipment are aware of this situation and see business development potential in setting up service systems that are dedicated to ensuring the performance...... development towards service oriented business, the case delivers insights into the broader context and product related parameters influencing the options and requirements for service system development....

  11. A product-service system approach to telehealth application design.

    Science.gov (United States)

    Flores-Vaquero, Paul; Tiwari, Ashutosh; Alcock, Jeffrey; Hutabarat, Windo; Turner, Chris

    2016-06-01

    A considerable proportion of current point-of-care devices do not offer a wide enough set of capabilities if they are to function in any telehealth system. There is a need for intermediate devices that lie between healthcare devices and service networks. The development of an application is suggested that allows for a smartphone to take the role of an intermediate device. This research seeks to identify the telehealth service requirements for long-term condition management using a product-service system approach. The use of product-service system has proven to be a suitable methodology for the design and development of telehealth smartphone applications. © The Author(s) 2014.

  12. Enabling engineering support for integrated product and service innovation

    OpenAIRE

    Thor, Peter

    2011-01-01

    The increasing need for mobility in society alongside an intensifying concern for sustainability challenges today’s aviation industry. For companies, a Product-Service Systems (PSS) perspective puts emphasis on proving value to customers by offering a combination of hardware and services over an extended life cycle. While opening up the room for innovation, development from an extended life cycle perspective can seem daunting for companies currently focusing on development and sale of physica...

  13. Collaborative Services for Customized Production in Networked Companies

    OpenAIRE

    Fornasiero , Rosanna; Bastos , João; Azevedo , Américo; Zangiacomi , Andrea; Coscia , Eva

    2013-01-01

    Part 12: Services II; International audience; Increasingly, consumer demand of fashionable products is arising as significant challenge for company managers. In order to respond to this demand, companies are asked to supply small series of innovative and fashionable goods of high quality, affordable price and eco-compatibility in short periods of time and with high service levels. As a result of these rapidly evolving challenges, companies are forming collaborative networks in order to design...

  14. Mapping a product-service-system delivering defence avionics availability

    OpenAIRE

    Settanni, E.; Thenent, N.; Newnes, L.; Parry, G.; Goh, Y. M.

    2017-01-01

    Long-term support agreements such as availability-based contracts are often associated with the servitization of business models in such sectors as defence aerospace. In practice, there is no unambiguous way of linking availability and service outcomes from an operational perspective; rather, the focus tends to be placed almost exclusively on product-related metrics. To address this gap, this paper outlines a conceptual model of how advanced service outcomes should be delivered under an avail...

  15. Economic production quantity models for imperfect product and service with rework

    OpenAIRE

    Tai, Allen H.

    2012-01-01

    When imperfect quality products are produced in a production process, rework may be performed to make them become serviceable. In an inventory system, items may deteriorate. Selling deteriorated items to customers will create negative impact on corporate image. In this paper, two economic production quantity (EPQ) models are proposed for deteriorating items with rework process. A single production-rework plant system and a system consists of $n$ production plants and one rework plant are cons...

  16. What Happens to Integrated Product Development Models with Product/Service-System Approaches?

    DEFF Research Database (Denmark)

    Tan, Adrian; McAloone, Timothy Charles; Andreasen, Mogens Myrup

    2006-01-01

    Integrated Product Development (IPD) has traditionally focused on the development activities relating to physical technological artefacts. With the advent of business approaches for manufacturing firms based on providing customers the utility of integrated products and services – a term dubbed...... ‘product/service-systems (PSS)’ – companies need to extend their activities to include new dimensions of development. Within the paradigm of mass production and consumption, traditional product-oriented business strategies regarded physical technological artefacts (products) as the mediators of customer...... value. Value was based on the exchange of products between a providing company and a receiving customer. The more products the company could sell, the more revenue it generated. At the point of sale the ownership and responsibility of the product was transferred from company to customer. A customer...

  17. 75 FR 52378 - International Product Change-United States Postal Service Inbound Market-Dominant Multi-Service...

    Science.gov (United States)

    2010-08-25

    ... POSTAL SERVICE International Product Change--United States Postal Service Inbound Market-Dominant... Inbound Market-Dominant Multi- Service Agreements to the Market-Dominant Products List pursuant to 39 U.S... the Postal Regulatory Commission to Add Market-Dominant Multi-Service Agreements with Foreign Postal...

  18. Combining the export promotion of products and services: the case ...

    African Journals Online (AJOL)

    kirstam

    2014-12-09

    Dec 9, 2014 ... than tangible products in the aftermath of the global financial crisis of 2008/2009. ... rich country would rather supply services domestically than import them. ... Due to regulatory issues and other trade barriers encountered by ..... inspections; logistics performance; and ad valorem equivalent tariffs and non- ...

  19. A Comparison of New Service versus New Product Development

    DEFF Research Database (Denmark)

    Schleimer, Stephanie Christine; Schulman, Arthur

    2011-01-01

    Collaboration among firms for innovation has received considerable attention. However, little is known about how firm-to-firm collaboration is configured in new service development (NSD) versus new product development (NPD). This study takes a multidimensional approach and measures firm-to-firm c...

  20. Food Production, Management, and Services. Baking. Teacher Edition. Second Edition.

    Science.gov (United States)

    Gibson, LeRoy

    These instructional materials are intended for a course on food production, management, and services involved in baking. The following introductory information is included: use of this publication; competency profile; instructional/task analysis; related academic and workplace skills list; tools, materials, and equipment list; 13 references; and a…

  1. Competency Based Curriculum for Clothing Services and Production Sewing.

    Science.gov (United States)

    Blake, Charlotte

    Designed to meet individual needs and learning levels of high school and postsecondary students enrolled in vocational training for occupations in clothing services and production sewing, this competency-based curriculum teaches skills in alterations, dressmaking, and power sewing machine operations. Skills are organized into 13 units: Awareness…

  2. Integrating forest products with ecosystem services: a global perspective

    Science.gov (United States)

    Robert L. Deal; Rachel. White

    2012-01-01

    Around the world forests provide a broad range of vital ecosystem services. Sustainable forest management and forest products play an important role in global carbon management, but one of the major forestry concerns worldwide is reducing the loss of forestland from development. Currently, deforestation accounts for approximately 20% of total greenhouse gas emissions....

  3. Standardized Curriculum for Food Production, Management and Services.

    Science.gov (United States)

    Mississippi State Dept. of Education, Jackson. Office of Vocational, Technical and Adult Education.

    Standardized vocational education course titles and core contents for two courses in Mississippi are provided: food production, management, and services I and II. The first course contains the following units: (1) Vocational Industrial Clubs of America (VICA); (2) sanitation; (3) safety; (4) front of the house operations; (5) beverages; (6) food…

  4. Gender Differences in Access to Extension Services and Agricultural Productivity

    Science.gov (United States)

    Ragasa, Catherine; Berhane, Guush; Tadesse, Fanaye; Taffesse, Alemayehu Seyoum

    2013-01-01

    Purpose: This article contributes new empirical evidence and nuanced analysis on the gender difference in access to extension services and how this translates to observed differences in technology adoption and agricultural productivity. Approach: It looks at the case of Ethiopia, where substantial investments in the extension system have been…

  5. Some Comments on Marketing AIP Information Products and Services.

    Science.gov (United States)

    King, Donald W.; Brown, A. M.

    This study was addressed to marketing considerations for the American Institute of Physics (AIP) information products and services. The general system and its operation in a marketing environment, including promotion, channels of distribution and pricing are covered. Particular emphasis is placed on the cost/demand/price relationship for four…

  6. Efficient Provision of Employment Service Outputs: A Production Frontier Analysis.

    Science.gov (United States)

    Cavin, Edward S.; Stafford, Frank P.

    1985-01-01

    This article develops a production frontier model for the Employment Service and assesses the relative efficiency of the 51 State Employment Security Agencies in attaining program outcomes close to that frontier. This approach stands in contrast to such established practices as comparing programs to their own previous performance. (Author/CT)

  7. Estimating the Service Lives of Building Products in Use

    NARCIS (Netherlands)

    Straub, A.

    2015-01-01

    Reliable service life data of building products are of great importance when completing environmental LCA (life cycle assessment) reviews, for LCC (life cycle costing) and for maintenance planning tasks. A research project was set up to answer the following research questions: (1) what are reliable

  8. Collaborative networks in support of service-enhanced products

    NARCIS (Netherlands)

    Camarinha-Matos, L.M.; Afsarmanesh, H.; Koelmel, B.

    2011-01-01

    The development and support of highly customized and service-enhanced products requires new organizational structures, involving the manufacturers, customers and local suppliers in a process of co-creation. This requires the implementation of the glocal enterprise notion with value creation from

  9. VTLS Inc.: The Company, the Products, the Services, the Vision.

    Science.gov (United States)

    Chachra, Vinod; And Others

    1993-01-01

    Describes the range of products and services offered by VTLS, a company that offers comprehensive, integrated library automation software and customer support. VTLS's growth and development in the United States and abroad is described, and nine sidebar articles detail system features and applications in public, academic, and virtual libraries. (20…

  10. Introduction of Software Products and Services Through "Public" Beta Launches

    OpenAIRE

    Amit Mehra; Gireesh Shrimali

    2008-01-01

    Public “Beta” launches have become a preferred route of entry into the markets for new software products and web site based services. While beta testing of novel products is nothing new, typically such tests were done by experts within firm boundaries. What makes public beta testing so attractive to firms? By introducing semi-completed products in the market, the firm can target the early adopter population, who can then build the potential market through the word of mouth effect by the time ...

  11. 76 FR 2930 - Product Change-Parcel Select Negotiated Service Agreement

    Science.gov (United States)

    2011-01-18

    ... POSTAL SERVICE Product Change--Parcel Select Negotiated Service Agreement AGENCY: Postal Service... INFORMATION: The United States Postal Service[reg] hereby gives notice that on December 23, 2010, it filed with the Postal Regulatory [[Page 2931

  12. Service Innovation Methodologies II : How can new product development methodologies be applied to service innovation and new service development? : Report no 2 from the TIPVIS-project

    OpenAIRE

    Nysveen, Herbjørn; Pedersen, Per E.; Aas, Tor Helge

    2007-01-01

    This report presents various methodologies used in new product development and product innovation and discusses the relevance of these methodologies for service development and service innovation. The service innovation relevance for all of the methodologies presented is evaluated along several service specific dimensions, like intangibility, inseparability, heterogeneity, perishability, information intensity, and co-creation. The methodologies discussed are mainly collect...

  13. Integrating service and design : The influences of organizational and communication factors on relative product and service characteristics

    NARCIS (Netherlands)

    Antioco, M.; Moenaert, R.K.; Feinberg, R.A.; Wetzels, M.

    2008-01-01

    The aim of this study is to identify the organizational and communication antecedents, and evaluate the consequences on relative product and service characteristics, of the use of service-sourced information by product designers during new product development. An empirical study of 121 product

  14. Architectural Decision Management for Digital Transformation of Products and Services

    Directory of Open Access Journals (Sweden)

    Alfred Zimmermann

    2016-04-01

    Full Text Available The digitization of our society changes the way we live, work, learn, communicate, and collaborate. The Internet of Things, Enterprise Social Networks, Adaptive Case Management, Mobility systems, Analytics for Big Data, and Cloud services environments are emerging to support smart connected products and services and the digital transformation. Biological metaphors of living and adaptable ecosystems provide the logical foundation for self-optimizing and resilient run-time environments for intelligent business services and service-oriented enterprise architectures. Our aim is to support flexibility and agile transformations for both business domains and related information technology. The present research paper investigates mechanisms for decision analytics in the context of multi-perspective explorations of enterprise services and their digital enterprise architectures by extending original architecture reference models with state of art elements for agile architectural engineering for the digitization and collaborative architectural decision support. The paper’s context focuses on digital transformations of business and IT and integrates fundamental mappings between adaptable digital enterprise architectures and service-oriented information systems. We are putting a spotlight on the example domain – Internet of Things.

  15. Integrated Facades as a Product-Service System : Business process innovation to accelerate integral product implementation

    NARCIS (Netherlands)

    Azcarate Aguerre, J.F.; den Heijer, A.C.; Klein, T.

    2017-01-01

    The Circular Economy (CE) attempts to realign business incentives, across all fields of human industry, to support the preservation of raw materials within closed economic loops. Within this conceptual frame, Product-Service Systems (PSS) combine the use of tangible products such as building

  16. Consumer Intervention Mapping—A Tool for Designing Future Product Strategies within Circular Product Service Systems

    Directory of Open Access Journals (Sweden)

    Matt Sinclair

    2018-06-01

    Full Text Available Re-distributed manufacturing presents a number of opportunities and challenges for New Product Development in a future Circular Economy. It has been argued that small-scale, flexible and localised production systems will reduce resource consumption, lower transport emissions and extend product lifetimes. At the same time smart products within the Internet of Things will gather and report data on user behaviour and product status. Many sustainable design tools have previously been developed but few are able to imagine and develop visions of how future sustainable product service systems might be manifested. This paper introduces the concept of Consumer Intervention Mapping as a tool for creating future product strategies. The tool visualises the points within a product’s lifecycle where stakeholders are able to intervene in the product’s expected journey. This perspective enables the rapid construction of scenarios that explore and describe future circular product service systems. Validation of the tool in three workshops is described and the outcomes are presented. Consumer Intervention Mapping is successful in creating scenarios that describe existing product service systems and new product concepts adapted to a Circular Economy paradigm. Further work is required to refine the tool’s performance in more focused and reflective design exercises.

  17. Employee motivation in Product-Service-System providers

    DEFF Research Database (Denmark)

    Kreye, Melanie

    2016-01-01

    This research investigates how intrinsic and extrinsic motivation factors contribute to employee motivation in providers of Product-Service Systems (PSS). Employee motivation determines the quality of the delivered service and is thus an area of great importance for PSS providers. We present rich...... case-based data collected through semi-structured interviews, a survey and secondary sources. The analysis showed the particularly high importance of intrinsic and individual motivation factors such as the fulfilling nature of the work and skill development showing the ownership and pride service...... employees took in their work. Further, the organisation needs to set the context of high employee motivation by enabling flexibility and performance feedback. Our research contributes to the literature by providing a first empirical study of employee motivation in PSS providers and thus providing important...

  18. Product Service System Innovation in the Smart City

    OpenAIRE

    Cook, Matthew

    2018-01-01

    Product service systems (PSS) may usefully form part of the mix of innovations necessary to move society toward more sustainable futures. However, despite such potential, PSS implementation is highly uneven and limited. Drawing on an alternate socio-technical perspective of innovation, this paper provides fresh insights, on among other things the role of context in PSS innovation, to address this issue. Case study research is presented focusing on a use orientated PSS in an urban environment:...

  19. Improving productivity levels: family planning services for factory workers.

    Science.gov (United States)

    Darmokusumo, H V

    1989-10-01

    In May 1984, the Minister of Manpower in Indonesia, the Chairman of the BKKBN, and representatives of the employers' and workers' organizations of Indonesia issued a joint decree pledging that they would work together to enhance the implementation of the family planning program among workers in the organized sector. 1 objective of the decree is to improve workers' productivity and the standard of living of workers and their families by implementing a family planning program. 1 baseline survey and a clinic-based survey in 5 provinces revealed that 90% of women workers are between 21-40, or are of reproductive age, and are sexually active. Only about 50% are practicing family planning; the other 50% are afraid to practice family planning due to potential side effects of various methods. This fear was most often caused by negative rumors spread by unsatisfied family planning clients. Placing materials for family planning promotion such as instructional posters and video programs advertising contraceptive services in the work setting may increase knowledge and help alleviate some of this fear. Other studies of family planning services show that employees prefer female medical doctors or midwives as service providers, employees are willing to pay for services (but can only afford a small fee), and family planning service points should be near employees' work sites.

  20. 78 FR 56248 - Product Change-Parcel Select Negotiated Service Agreement

    Science.gov (United States)

    2013-09-12

    ... POSTAL SERVICE Product Change--Parcel Select Negotiated Service Agreement AGENCY: Postal Service...: The United States Postal Service[supreg] hereby gives notice that, pursuant to 39 U.S.C. 3642 and 3632... States Postal Service to Add Parcel Select Contract 7 to Competitive Product List. Documents are...

  1. 77 FR 66193 - Product Change-Parcel Select Negotiated Service Agreement

    Science.gov (United States)

    2012-11-02

    ... POSTAL SERVICE Product Change--Parcel Select Negotiated Service Agreement AGENCY: Postal Service... United States Postal Service[supreg] hereby gives notice that, pursuant to 39 U.S.C. 3642 and 3632(b)(3... Postal Service To Add Parcel Select Contract 6 to Competitive Product List. Documents are available at...

  2. 77 FR 42780 - Product Change-Parcel Select Negotiated Service Agreement

    Science.gov (United States)

    2012-07-20

    ... POSTAL SERVICE Product Change--Parcel Select Negotiated Service Agreement AGENCY: Postal Service... United States Postal Service[supreg] hereby gives notice that, pursuant to 39 U.S.C. 3642 and 3632(b)(3... Postal Service to Add Parcel Select Contract 3 to Competitive Product List. Documents are available at...

  3. Experience in applying lean production concepts in the service sector

    Directory of Open Access Journals (Sweden)

    Dyrina Evgeniya

    2016-01-01

    Full Text Available This article describes the experience of implementing lean production tools in the company services. The authors have based the research of the chef’s work, built Ishikawa’s diagram on one of the most important problems of the company and proposed the cyclogram of cooks at work. Problems were identified using this technology after analyzing domestic and foreign experience in implementing lean production. The algorithm for implementing lean production and the necessary tools for achievement of the goals of the enterprise were authored on the basis of experience gained analyses of theoretical materials, which were tested on the basis of the small business «White Dragon».

  4. Service Quality and Non-Muslim Satisfaction Using Sharia Bank Products and Services

    Directory of Open Access Journals (Sweden)

    Nova Ch Mamuaya

    2018-01-01

    Full Text Available Some studies show that religious belief does not take effect affecting consumer using sharia bank products and services. This research has implemented six dimensions of Othman and Owen which modified five dimensions of Parasuraman with adding compliance dimension. The six dimensions of Othman & Owen are known as CARTER (compliance, assurance, reliability, tangible, empathy, and responsiveness. The research purpose is to analyze compliance, assurance, reliability, tangible, empathy, and responsiveness effect on non-Muslim customer satisfaction on sharia bank products and services at Manado Sulawesi Utara partially or simultaneously. The data was gathered with questionnaire instruments of 70 respondents, measured with five Likert scale five dots. The research result shows compliance, assurance, reliability, tangible, empathy, and responsiveness has significant effect on customer satisfaction. Responsive has most strong effect and compliance is the weakest.

  5. Ancillary services and optimal household energy management with photovoltaic production

    International Nuclear Information System (INIS)

    Clastres, C.; Ha Pham, T.T.; Wurtz, F.; Bacha, S.

    2010-01-01

    This article presents a project designed to increase the monetary value of photovoltaic (PV) solar production for residential applications. To contribute to developing new functionalities for this type of PV system and an efficient control system for optimising its operation, this article explains how the proposed system could contract to provide ancillary services, particularly the supply of active power services. This provision of service by a PV-based system for domestic applications, not currently available, has prompted a market design proposal related to the distribution system. The mathematical model for calculating the system's optimal operation (sources, load and exchanges of power with the grid) results in a linear mix integer optimisation problem in which the objective is to maximise the profits achieved by taking part in the electricity market. Our approach is illustrated in a case study. PV producers could gain by taking part in the markets for balancing power or ancillary services despite the negative impact on profit of several types of uncertainty, notably the intermittent nature of the PV source.

  6. Innovation in product and services in the shipping retrofit industry

    DEFF Research Database (Denmark)

    Hermann, Roberto Rivas; Köhler, Jonathan; Scheepens, Arno

    2015-01-01

    Eco-innovation research pays increasing attention to business models and their contribution to the diffusion of environmental technology into socio-technological systems. The extent to which a business model hampers or promotes certain types of eco-innovations remains an open question. In order...... to shed light on this issue, the authors develop a conceptual framework to show how a specific type of business model (Product-Service Systems) could be applied to the context of the maritime industry. With a focus on the Danish maritime industry, the case study addresses two questions: Which business...... models are being used to develop, install and service the ballast water treatment technology? And, How can these business models add value to the ballast water treatment systems in the market? The case shows that different business models are applied depending on whether the installation is on new...

  7. Content analysis of publications on product-service systems

    Directory of Open Access Journals (Sweden)

    Fernanda Hänsch Beuren

    2014-02-01

    Full Text Available This work is an update of the literature on product-service systems (PSS through a review of the literature from 2006 to 2011. Aiming at changing consumption of products to a more sustainable society, the PSS has been considered a competitive opportunity, which offers the use of the product through the provision of services. In this context, this paper aims to complement the existing literature on PSS through a structured search of relevant journal databases. The identified studies have important information on the PSS and these are presented throughout the text, highlighting major journals, most cited authors and the main article used as reference by the academy. From the identified and interpreted publications, the paper highlights some key factors, which the literature has approached on the subject in recent years. Therefore, by analyzing the publications during the selected study period, a conclusive synthesis is presented at the end of each key-factor. Finally, some suggestions for future research on the subject are presented, highlighting the need for theoretical and empirical research to achieve better understanding about the benefits of a PSS as well as tools and methodologies that facilitate its implementation.

  8. Switchboard simulation to improve productivity and customer service.

    Science.gov (United States)

    LaCourse, E D

    1996-01-01

    An application of classical industrial engineering/operations research techniques (i.e., multichannel queueing analysis) and detailed workload distribution data. An analytic simulation model developed on a personal computer (PC) is used with interactive analysis to develop switchboard coverage requirements and optimal staffing schedules by time of day and day of week. This represents a tangible example of how classical techniques can be used with newer approaches and a close working relationship between the analyst and line management, to solve a practical problem of optimizing both productivity and customer service quality.

  9. Co-production of healthcare services with immigrant patients

    DEFF Research Database (Denmark)

    Radl-Karimi, Christina Mathilde; Nicolaisen, Anne; Sodemann, Morten

    2018-01-01

    ’s methodology for scoping reviews. The data will stem from the following databases: PubMed, Scopus, Ovid EMBASE, EBSCO CINAHL, EBSCO PsycINFO, Cochrane Library, and Web of Science. We will also screen the websites of national authorities and research organisations for publications and review the literature...... a new perspective on how to collaboratively create the highest possible value for both the patient and the healthcare system. The concept acknowledges that all services are co-produced and directs attention to the relationship between patient and care provider. Co-production is still a new concept...

  10. Product/Service-Systems: Proposal for models and terminology

    DEFF Research Database (Denmark)

    Matzen, Detlef; Tan, Adrian; Andreasen, Mogens Myrup

    2005-01-01

    very blurred and ill defined. This paper will try to identify the fundamental characteristics of PSS and propose a system of concepts that can be used to describe and discuss the phenomenon, for the purpose of developing new PSS solutions. Coming from a tradition of product development research......Over recent years a growing number of studies and research programmes have been conducted on the issue of product/service-systems (PSS) [1, 2] and results have been presented at this row of symposia [3, 4]. These studies usually analyse the potential of integrated solutions to reduce...... the environmental impacts of human consumption activity or optimise a company’s ability to cope with the influences arising from the emerging globalisation of economic and business activities. Since there has not been worked on a coherent terminology for the terms and concepts used in PSS research, the area remains...

  11. Danish energy-sector exports. Products and consulting services

    International Nuclear Information System (INIS)

    Wolter, H.C.

    2000-06-01

    Danish Energy Agency has previously carried out studies of Danish energy-sector exports. The latest results were published in the report, Energisektorens eksport. Produkter og raadgivning. Danish Energy Agency, September 1998. The present survey is an update of the earlier studies, and includes 1998 exports. As previously, the study, carried out in cooperation with the Confederation of Danish Industries and the Danish Council of Consulting Architects and Engineers, is based on questionnaires sent to relevant companies. In addition, information has been obtained from companies that do not belong to these organisations. On the basis of the answers received, 58 Danish companies exported products to a value of approximately DKK 16,000 million, and 22 consulting firms exported consulting services to a value of approximately DKK 370 million. These exports of approximately DKK 16.5 billion accounted for 5% of all Danish exports in 1998. In comparison with 1996, energy-sector exports have risen by more than 40% in a period in which Danish exports in general have risen by an average of 8%. Energy sector exports provide employment for more than 18,000 persons in Denmark - approximately 17,500 employees in companies that export products, and approximately 600 persons in consulting firms. To this must be added a presumably significantly larger number of persons employed by sub-suppliers to the above companies computed by value, 80% of the exports come from relatively few companies, i.e. 13 companies with products, and five offering consulting services. Energy-sector exports fall within the following product areas: 1) Wind turbines (25%). 2) District heating and combined heat and power (CHP) (21%). 3) Energy savings and control (20%). 4) Oil and natural gas (13%). 5) Electricity plants and power supply (13%). 6) Other (8%). 67% of the exports go to Western Europe, 18% to Asia, 7% to Eastern and Central Europe, and 8% to other parts of the world. (EHS)

  12. Status of Core Products of the International GNSS Service

    Science.gov (United States)

    Choi, K. K.

    2014-12-01

    The International GNSS Service (IGS) has been providing high accuracy GNSS orbits, clocks and Earth Rotation Parameters (ERP) in three different time intervals. The quality of the IGS core products are regularly monitored since 2010, and the level of accuracies has not been changed noticeably. The Final and Rapid orbit's accuracies are known to be about ~2.5 cm and the near-real time (observed) Ultra-rapid orbit is about 3 cm. The real-time orbits obtained by propagating the Ultra-rapid orbits shows an accuracy of about 5 cm. The most significant error source of the real-time orbit is the sub-daily variation of the Earth orientation. Number of IGS08 core sites has been decreasing with the rate of ~0.13 stations per week due to equipment changes and natural disasters such as Earthquakes. This paper summarizes the quality state of the IGS core products for 2014, and the upcoming new official product IGV, Glonass Ultra-rapid orbit product which have been experimental for last 4 years. Eight IGS Analysis Centers (ACs) have completed their efforts to participate in the second reprocessing campaign (repro2). Based on their input, this paper summarizes the models and methodologies each AC have adopted for this campaign.

  13. Behavioral consequences of customers’ satisfaction with banking products and services

    Directory of Open Access Journals (Sweden)

    Isac Florin-Lucian

    2015-12-01

    Full Text Available The premise that consumer satisfaction determines behavioral models that positively influence business results, is accepted both in the academic and business environment. This research addresses the consequences of satisfaction from the customer’s perspective, focusing on behaviors that customers of banks adopt as a result of satisfaction/dissatisfaction experienced from the performed transactions. Based on literature review, we have developed our own research model and tested the hypotheses formulated regarding the relationships formed between customer satisfaction and behavioral responses to customer satisfaction. For this purpose, we conducted a survey in which the investigated statistical population consists of customers who have completed at least one transaction with suppliers of banking products and services in the last six months. The sample gathered 511 persons using the snowball method, and respondents filled in questionnaires through online self-administration. We tested the research hypotheses using SPSS. Data analysis involved testing the reliability of the used measurement scales, score factors determination, testing the validity of constructs included in the research model, research hypotheses testing. In this article, in analyzing the relationship between customer satisfaction with banking products and services and its behavioral consequences, we take into consideration trust and supplier switching costs as moderator variables.

  14. 78 FR 1277 - International Product Change-Global Expedited Package Services-Non-Published Rates

    Science.gov (United States)

    2013-01-08

    ... POSTAL SERVICE International Product Change--Global Expedited Package Services-- Non-Published...-- Non-Published Rates 4 (GEPS-NPR 4) to the Competitive Products List. DATES: Effective date: January 8... add Global Expedited Package Services-- Non-Published Rates 4 (GEPS-NPR 4) to the Competitive Products...

  15. 48 CFR 252.225-7026 - Acquisition Restricted to Products or Services from Iraq or Afghanistan.

    Science.gov (United States)

    2010-10-01

    ... Products or Services from Iraq or Afghanistan. 252.225-7026 Section 252.225-7026 Federal Acquisition... to Products or Services from Iraq or Afghanistan. As prescribed in 225.7703-5(c), use the following clause: Acquisition Restricted to Products or Services From Iraq or Afghanistan (APR 2010) (a...

  16. The Design of Smart Product-Service Systems (PSSs) : An Exploration of Design Characteristics

    NARCIS (Netherlands)

    Valencia Cardona, A.M.; Mugge, R.; Schoormans, J.P.L.; Schifferstein, H.N.J.

    2015-01-01

    Smart Product-Service Systems (Smart PSSs) integrate smart products and e-services into single solutions. Smart products make use of information and communication technology (ICT) to collect, process and produce information, while e-services are web portals, apps and means alike, which facilitate

  17. 77 FR 28410 - Product Change-Parcel Select Negotiated Service Agreement

    Science.gov (United States)

    2012-05-14

    ... filed with the Postal Regulatory Commission a Request of the United States Postal Service to Add Parcel... POSTAL SERVICE Product Change--Parcel Select Negotiated Service Agreement AGENCY: Postal Service\\TM\\. ACTION: Notice. SUMMARY: The Postal Service gives notice of filing a request with the Postal...

  18. Public services management and co-production: a necessity, a fashion or a new public service ethos?

    OpenAIRE

    M. Andreani; E. Guarini; R. Ruffini; A. Sancino; M. Sicilia

    2013-01-01

    This paper aims at investigating the drivers of user/citizen involvement in the public service provision, the formal and informal co-production structures, the roles played by public managers in order to support co-production. We study the case of Lombardy Region (Italy) that is experiencing co-production of services for autistic people. This case allows us to analyze co-production across all the stages of the service cycle. Indeed, both users and public and third sector organizations are...

  19. DEVELOPMENT OF INFORMATION SERVICES AND PRODUCTS IN UZBEKISTAN DURING GLOBALIZATION

    Directory of Open Access Journals (Sweden)

    Feruza Khayrullaevna Sidikova

    2014-10-01

    Full Text Available The main purpose of the article is investigation of the issues of development of information services and products in Uzbekistan during globalization role of information and communicative technologies in development international business and trade. As the results of the research there revealed a connection of introducing electronic commerce and business in practice of firms, corporation and banks there conducted changes in the character of carrying out commercial and financial transactions, interrelations with partners and clients, elaborations and introduction business strategies and competition itself. In the conclusion there offered the suggestions of joining and adjusting to each other varying legislation of different countries and developing international system of taxation of Internet commerce satisfying all participants of electronic trading transactions.

  20. Information logistics: A production-line approach to information services

    Science.gov (United States)

    Adams, Dennis; Lee, Chee-Seng

    1991-01-01

    Logistics can be defined as the process of strategically managing the acquisition, movement, and storage of materials, parts, and finished inventory (and the related information flow) through the organization and its marketing channels in a cost effective manner. It is concerned with delivering the right product to the right customer in the right place at the right time. The logistics function is composed of inventory management, facilities management, communications unitization, transportation, materials management, and production scheduling. The relationship between logistics and information systems is clear. Systems such as Electronic Data Interchange (EDI), Point of Sale (POS) systems, and Just in Time (JIT) inventory management systems are important elements in the management of product development and delivery. With improved access to market demand figures, logisticians can decrease inventory sizes and better service customer demand. However, without accurate, timely information, little, if any, of this would be feasible in today's global markets. Information systems specialists can learn from logisticians. In a manner similar to logistics management, information logistics is concerned with the delivery of the right data, to the ring customer, at the right time. As such, information systems are integral components of the information logistics system charged with providing customers with accurate, timely, cost-effective, and useful information. Information logistics is a management style and is composed of elements similar to those associated with the traditional logistics activity: inventory management (data resource management), facilities management (distributed, centralized and decentralized information systems), communications (participative design and joint application development methodologies), unitization (input/output system design, i.e., packaging or formatting of the information), transportations (voice, data, image, and video communication systems

  1. Does ownership affect the variability of the production process? Evidence from international courier services

    NARCIS (Netherlands)

    Hsieh, C.; Lazzarini, S.G.; Nickerson, J.A.; Laurini, M.

    2010-01-01

    A firm often must ensure that products or services it produces match customer expectations. We define variability as any deviation in a production process yielding products or services whose attributes differ from the firm's stated target specifications. Firms pursuing products marked by low

  2. Using buzz marketing to promote ideas, services, and products.

    Science.gov (United States)

    Holdford, David A

    2004-01-01

    To (1) discuss buzz marketing, contrast it with traditional forms of promotional communications, and provide guidelines for use and (2) describe a successful buzz-marketing program used by Sentara Healthcare to decrease overuse and inappropriate use of antibiotic medications. An English-language-only literature search of ABI Inform, Lexus-Nexus, InfoTrac, and university library databases from 1980 to the present using the keywords buzz, word of mouth, opinion leader, and thought leader. Articles and books were cross referenced for other works of interest. Performed by the author for their contribution to an exploratory analysis of this topic. Performed by the author. Buzz marketing is an indirect communications method that has been used successfully in the promotion of a wide variety of products, services, and ideas. By identifying and cultivating nonmedia opinion leaders, the technique generates word-of-mouth communications between these early adopters of products and services and the early and late majority of people who tend to follow their lead. Opinion leaders can be categorized as ordinary or extraordinary, technical or social, and specialist or generalist, depending on the nature of their communications, expertise, and range of knowledge. Buzz marketing is most useful for ideas that are memorable, produce small changes in behavior that have big effects over time, and have the potential to reach a "tipping point" in terms of momentum among a target population. Pharmacists can use buzz marketing for promoting innovative services such as pharmaceutical care. A case study is presented on the use of buzz marketing by a health system for decreasing antibiotic resistance through lessening of public demand for antibiotics and support of physicians in prescribing the agents appropriately. Buzz marketing is a potent force in the promotion of pharmaceuticals and can be used by pharmacists. It works best when patients perceive the benefits of innovations. Providing

  3. Product and service design for patient centered diabetes care

    Directory of Open Access Journals (Sweden)

    Soumitri Varadarajan

    2009-11-01

    Full Text Available Design plays a marginal part in the discourse of diabetes care, mainly in visualizing the form and packaging of medical technologies. The authors however have a practice that advocates that design orientated solutions can add much needed dimensions to problems that havetraditionally been the exclusive preserve of expert discourses. This position has for long been a validated and largely accepted approach in design’s engagement withissues in sustainability and development studies. A similar approach in the area of medicine has been constructed bythe authors and marks out a position of advocacy where the designer takes on agency to intervene on behalf of the user community. This position contains a healthy critique of thetraditional approach of product design for manufacture while simultaneously amplifying a desire to intervene and make a substantial improvement in the quality of life ofpeople with diabetes. This article first opens out contemporary diabetes care as a contested domain and then goes on to sketch out the key aspects of a design practice focussed upon delivering positive health outcomes in diabetes care. The specific context of discussion for this article is the practice of teaching in design studios wherestudents of design listen to the voices of people with diabetes and visualize ways for design to provide products and service solutions that transform the lived experiences of people with diabetes.

  4. Increasing innovation capability:of product-service systems through collaborative networks

    OpenAIRE

    Wallin, Johanna

    2011-01-01

    Many manufacturing industries are undergoing a transition from manufacturing of products towards integrating more services into the traditional product concepts and provide product-service systems (PSS). Development of PSS changes the focus from the product to the functionality of the product; hence it can be referred to as functional product development. PSS also puts focus on the value of the knowledge-intensive solution. This change in focus challenges the way companies innovate. When deve...

  5. 76 FR 2930 - International Product Change-Global Expedited Package Services-Non- Published Rates

    Science.gov (United States)

    2011-01-18

    ... POSTAL SERVICE International Product Change--Global Expedited Package Services-- Non- Published... request with the Postal Regulatory Commission to add Global Expedited Package Services-- Non-Published...--Non-Published Rates, to the Competitive Products List, and Notice of Filing (Under Seal) the Enabling...

  6. 48 CFR 252.225-7024 - Requirement for products or services from Iraq or Afghanistan.

    Science.gov (United States)

    2010-10-01

    ... or services from Iraq or Afghanistan. 252.225-7024 Section 252.225-7024 Federal Acquisition... products or services from Iraq or Afghanistan. As prescribed in 225.7703-5(b), use the following clause: Requirement for Products or Services From Iraq or Afghanistan (SEP 2008) (a) Definitions. As used in this...

  7. 76 FR 14284 - Domestic Shipping Services Product Launch of Parcel Select Regional Ground

    Science.gov (United States)

    2011-03-16

    ... POSTAL SERVICE 39 CFR Part 111 Domestic Shipping Services Product Launch of Parcel Select Regional... Standards of the United States Postal Service, Domestic Mail Manual (DMM[supreg]), to introduce a new competitive shipping option, Parcel Select Regional Ground \\TM\\ service. DATES: Effective Date: April 17, 2011...

  8. 78 FR 41129 - Market Test of Experimental Product - International Merchandise Return Service-Non-Published Rates

    Science.gov (United States)

    2013-07-09

    ...--Non-Published Rates AGENCY: U.S. Postal Service\\TM\\. ACTION: Notice. SUMMARY: The Postal Service hereby gives notice of a market test for International Merchandise Return Service--Non-Published Rates in... Return Service (IMRS) Non-published Rate (NPR) experimental product on August 15, 2013. The Postal...

  9. Promoting Innovation in the Services Sector: Toward Productivity ...

    International Development Research Centre (IDRC) Digital Library (Canada)

    The services sector is increasingly important to the economies of Latin America and ... innovative strategies implemented by various firms and then determining the ... a comparative analysis of private-public intervention in service innovation for ...

  10. 76 FR 10628 - International Product Change-International Business Reply Service Contract

    Science.gov (United States)

    2011-02-25

    ...Postal Service gives notice of filing a request with the Postal Regulatory Commission to add International Business Reply Service Competitive Contract 3 to the Competitive Products List pursuant to 39 U.S.C. 3642.

  11. Product service systems and sustainable mobility : An electric vehicle introduction case

    NARCIS (Netherlands)

    Beella, S.K.; Silvester, S.; Brezet, J.C.; Van Timmeren, A.; Bauer, P.; Quist, J.; Van Dijk, S.

    2010-01-01

    A product service system (PSS) is a function-oriented business model aimed at providing sustainability of both consumption and production. A PSS is defined as a marketable set of products and services capable of jointly fulfilling user needs. In theory PSSs are normally shown realized with smart

  12. Typology of Uncertainties in the Development Process of Product-Service Systems

    DEFF Research Database (Denmark)

    Ramirez Hernandez, Tabea; Kreye, Melanie; Pigosso, Daniela Cristina Antelmi

    This paper investigates uncertainty in the development of Product-Service Systems (PSS) – a complex combination of product and services. This research is important because practitioners struggle with managing the high uncertainties arising from the complexity of parallel product and service...... development in compound clusters of stakeholders. Yet, scholars have not analyzed these challenges extensively. Based on a combination of innovation management and servitization literature a conceptual framework is offered, detailing five uncertainty types relevant for PSS-development: environmental...

  13. Hiring, Developing, and Organizing Individual Employees for New Product Development versus Product-related Service Innovation

    DEFF Research Database (Denmark)

    Knudsen, Mette Præst; Schleimer, Stephanie

    should be hired. For the latter case, these employees’ individual careers must be developed internally once hired. The paper therefore carries important implication for the innovation management literature and related human resource practices at different organizational levels.......This study examines how manufacturing firms should organize their human resources by maximizing the value of individual employees for different forms of innovations. In particular, it examines the hiring, developing, and structural organization of human resources for optimizing different innovation...... the value of human resource hiring and developing practices for new product development success; organizations will find it more beneficial to invest predominantly in employees with the highest possible educational level, whilst for product-related service innovations; employees with more general skills...

  14. A guide for evaluating the environmental performance of Product/Service-Systems

    DEFF Research Database (Denmark)

    Kjær, Louise Laumann; Pigosso, Daniela Cristina Antelmi; McAloone, Tim C.

    Environmental issues, such as climate change, resource depletion and pollution are societal concerns, which are also increasingly affecting the way we do business. Concepts such as circular economy,sharing economy, and service economy, often highlight that more sustainable businesses can be created...... when focusing on product performance (e.g.by offering lighting as a service) rather than the physical products (e.g. by selling light bulbs). Such strategies of integrating products and services to deliver required user functionality are often termed Product/Service-Systems (PSS). This guide...

  15. A Model-Driven, Science Data Product Registration Service

    Science.gov (United States)

    Hardman, S.; Ramirez, P.; Hughes, J. S.; Joyner, R.; Cayanan, M.; Lee, H.; Crichton, D. J.

    2011-12-01

    The Planetary Data System (PDS) has undertaken an effort to overhaul the PDS data architecture (including the data model, data structures, data dictionary, etc.) and to deploy an upgraded software system (including data services, distributed data catalog, etc.) that fully embraces the PDS federation as an integrated system while taking advantage of modern innovations in information technology (including networking capabilities, processing speeds, and software breakthroughs). A core component of this new system is the Registry Service that will provide functionality for tracking, auditing, locating, and maintaining artifacts within the system. These artifacts can range from data files and label files, schemas, dictionary definitions for objects and elements, documents, services, etc. This service offers a single reference implementation of the registry capabilities detailed in the Consultative Committee for Space Data Systems (CCSDS) Registry Reference Model White Book. The CCSDS Reference Model in turn relies heavily on the Electronic Business using eXtensible Markup Language (ebXML) standards for registry services and the registry information model, managed by the OASIS consortium. Registries are pervasive components in most information systems. For example, data dictionaries, service registries, LDAP directory services, and even databases provide registry-like services. These all include an account of informational items that are used in large-scale information systems ranging from data values such as names and codes, to vocabularies, services and software components. The problem is that many of these registry-like services were designed with their own data models associated with the specific type of artifact they track. Additionally these services each have their own specific interface for interacting with the service. This Registry Service implements the data model specified in the ebXML Registry Information Model (RIM) specification that supports the various

  16. The provision of assistive technology products and services for people with dementia in the United Kingdom.

    Science.gov (United States)

    Gibson, Grant; Newton, Lisa; Pritchard, Gary; Finch, Tracy; Brittain, Katie; Robinson, Louise

    2016-07-01

    In this review we explore the provision of assistive technology products and services currently available for people with dementia within the United Kingdom. A scoping review of assistive technology products and services currently available highlighted 171 products or product types and 331 services. In addition, we assimilated data on the amount and quality of information provided by assistive technology services alongside assistive technology costs. We identify a range of products available across three areas: assistive technology used 'by', 'with' and 'on' people with dementia. Assistive technology provision is dominated by 'telecare' provided by local authorities, with services being subject to major variations in pricing and information provision; few currently used available resources for assistive technology in dementia. We argue that greater attention should be paid to information provision about assistive technology services across an increasingly mixed economy of dementia care providers, including primary care, local authorities, private companies and local/national assistive technology resources. © The Author(s) 2014.

  17. Using ecological production functions to link ecological processes to ecosystem services.

    Science.gov (United States)

    Ecological production functions (EPFs) link ecosystems, stressors, and management actions to ecosystem services (ES) production. Although EPFs are acknowledged as being essential to improve environmental management, their use in ecological risk assessment has received relatively ...

  18. Farming for Ecosystem Services: An Ecological Approach to Production Agriculture

    Science.gov (United States)

    Philip Robertson, G.; Gross, Katherine L.; Hamilton, Stephen K.; Landis, Douglas A.; Schmidt, Thomas M.; Snapp, Sieglinde S.; Swinton, Scott M.

    2014-01-01

    A balanced assessment of ecosystem services provided by agriculture requires a systems-level socioecological understanding of related management practices at local to landscape scales. The results from 25 years of observation and experimentation at the Kellogg Biological Station long-term ecological research site reveal services that could be provided by intensive row-crop ecosystems. In addition to high yields, farms could be readily managed to contribute clean water, biocontrol and other biodiversity benefits, climate stabilization, and long-term soil fertility, thereby helping meet society's need for agriculture that is economically and environmentally sustainable. Midwest farmers—especially those with large farms—appear willing to adopt practices that deliver these services in exchange for payments scaled to management complexity and farmstead benefit. Surveyed citizens appear willing to pay farmers for the delivery of specific services, such as cleaner lakes. A new farming for services paradigm in US agriculture seems feasible and could be environmentally significant. PMID:26955069

  19. Farming for Ecosystem Services: An Ecological Approach to Production Agriculture.

    Science.gov (United States)

    Philip Robertson, G; Gross, Katherine L; Hamilton, Stephen K; Landis, Douglas A; Schmidt, Thomas M; Snapp, Sieglinde S; Swinton, Scott M

    2014-05-01

    A balanced assessment of ecosystem services provided by agriculture requires a systems-level socioecological understanding of related management practices at local to landscape scales. The results from 25 years of observation and experimentation at the Kellogg Biological Station long-term ecological research site reveal services that could be provided by intensive row-crop ecosystems. In addition to high yields, farms could be readily managed to contribute clean water, biocontrol and other biodiversity benefits, climate stabilization, and long-term soil fertility, thereby helping meet society's need for agriculture that is economically and environmentally sustainable. Midwest farmers-especially those with large farms-appear willing to adopt practices that deliver these services in exchange for payments scaled to management complexity and farmstead benefit. Surveyed citizens appear willing to pay farmers for the delivery of specific services, such as cleaner lakes. A new farming for services paradigm in US agriculture seems feasible and could be environmentally significant.

  20. The power of management in medical services. Can we manage better for higher quality and more productive medical services?

    Directory of Open Access Journals (Sweden)

    Magdalena BARBU

    2010-06-01

    Full Text Available Medical services are the most important services of all since we all depend on them. Their quality and productivity can assure a wealthy nation and therefore good economical results. The offer of medical services depends on medical personnel and more than this, on the management in the medical field since any resource not managed well or not managed at all is only a lost one, regardless its value. Management is therefore the key, the “how to” method of obtaining the desired result. The same approach can be applied into our study in order to reach more productive medical services which to prove high quality to all patients. We need to use and to squeeze the entire force of management tools in order to reach our goal: accessible medical services full of quality. The current worldwide crisis situation makes us think that after job and food, even medical services (also a basic thing after all can become a “luxury” although this should never happen. Therefore we must do whatever needed to improve the way medical organizations are driven so that the quality of their medical services will be better and better and the productivity will be at a higher level. Medical management should have as a goal making it possible for patients to be able to solve their health problems as soon as possible and as good as possible.

  1. Governing Forests for Provisioning Services: The Example of Honey Production in Southwest Ethiopia

    NARCIS (Netherlands)

    Wiersum, F.; Endalamaw, T.B.

    2013-01-01

    Provisioning services are major environmental services provided by forests. Especially in tropical countries, the livelihoods of local people often partly depend on a range of timber and non-timber forest products. The governance arrangements concerning such locally valued environmental services are

  2. Entrepreneurship in the service sector as a product of alertness and judgment

    DEFF Research Database (Denmark)

    Elkjær, Jørgen Ravn

    Private and public services dominate modern society, and research on innovation systems related to services is of increasing importance in economics and  management. This paper presents a model that can be used to explain innovation and innovation policy in production and services, where the key...... is to use the entrepreneur as a concept within an institutional framework....

  3. The health production function of oral health services systems

    DEFF Research Database (Denmark)

    Vlad, R.S.; Petersen, P.E.

    2000-01-01

    Attitudes, dental status, socioeconomic factors, oral health care, production of oral health, health status, quality of life......Attitudes, dental status, socioeconomic factors, oral health care, production of oral health, health status, quality of life...

  4. Challenges in the design of smart product-service systems (PSSs) : Experiences from practitioners

    NARCIS (Netherlands)

    Valencia Cardona, A.M.; Mugge, R.; Schoormans, J.P.L.; Schifferstein, H.N.J.

    2014-01-01

    Smart Product-­?Service Systems (Smart PSSs) are market offerings that integrate products and services into one single solution through the implementation of IC technology. Smart PSSs allow organizations to develop relationships with consumers in new ways and have a growing presence in the

  5. An Exploration of Smart Product-Service System Design : Guidelines and Insights for Design Management

    NARCIS (Netherlands)

    Valencia Cardona, A.M.

    2017-01-01

    This thesis reports on the findings of a research project funded by the Dutch Ministry of Education, Culture and Science. The thesis investigates the design of Smart Product-Service Systems (Smart PSSs), defined as the integration of smart, connected products and e-services, presented to consumers

  6. 77 FR 48550 - Technicolor Creative Services, Post Production Feature Mastering Division Including On-Site...

    Science.gov (United States)

    2012-08-14

    ... Services, Post Production Feature Mastering Division Including On-Site Leased Workers From Ajilon... Services, Post Production Feature Mastering Division, Hollywood, California (subject firm). The worker... the workers meet the eligibility requirements of the Trade Act of 1974. Conclusion After careful...

  7. 48 CFR 252.225-7023 - Preference for products or services from Iraq or Afghanistan.

    Science.gov (United States)

    2010-10-01

    ... services from Iraq or Afghanistan. 252.225-7023 Section 252.225-7023 Federal Acquisition Regulations System... from Iraq or Afghanistan. As prescribed in 225.7703-5(a), use the following provision: Requirement for Products or Services from Iraq or Afghanistan (APR 2010) (a) Definitions. Product from Iraq or Afghanistan...

  8. Talking about Service-Learning: Product or Process? Reciprocity or Solidarity?

    Science.gov (United States)

    Clifford, Joan

    2017-01-01

    Through an exploration of values of the neoliberal university and critical service-learning, this article explores how associating service-learning with products and relationships based on reciprocity negatively impacts its connection to social justice. By emphasizing the constructs of process and solidarity, instead of products and reciprocity,…

  9. Digital Tools to Support Knowledge Sharing and Cooperation in High-Investment Product-Services

    NARCIS (Netherlands)

    Aromaa, S.; Leino, S.P.; Reyes-Lecuona, A.; Frangakis, N.; Berglund, J.; Bosch, T.; Rhijn, G. van; Granholm, G.

    2018-01-01

    The manufacturing industry needs to adapt their product-services to meet customer requirements in today’s rapidly changing markets. This paper presents how technologies can support knowledge sharing and collaboration during product-service processes. This work was part of the European Union

  10. Production layout improvement in emergency services: a participatory approach.

    Science.gov (United States)

    Zanatta, Mateus; Amaral, Fernando Gonçalves

    2012-01-01

    Volunteer fire department is a service that responds emergency situations in places where there are no military emergency services. These services need to respond quickly, because time is often responsible for the operation success besides work environment and setup time interfere with the prompt response to these calls and care efficiency. The layout design is one factor that interferes with the quick setup. In this case, the spaces arrangement can result in excessive or unnecessary movements; also the equipment provision may hinder the selection and collection of these or even create movement barriers for the workers. This work created a new layout for the emergency assistance service, considering the human factors related to work through the task analysis and workers participation on the alternatives of improvement. The results showed an alternate layout with corridors and minimization of unusable sites, allowing greater flexibility and new possibilities of requirements.

  11. Marketing Information Products and Services: A Primer for Librarians ...

    International Development Research Centre (IDRC) Digital Library (Canada)

    Today, just as businesses must compete for survival, growth, and market space ... for raising money, offers tips and techniques for better service management, and ... S. Sreenivas Rao has recently retired as Professor of business policy at IIMA.

  12. 'Demand pull' government policies to support Product-Service System activity: The case of Energy Service Companies in the UK

    OpenAIRE

    Hannon, MJ; Foxon, TJ; Gale, WF

    2015-01-01

    Product-Service Systems (PSSs) constitute a family of service-based business models designed to satisfy our societal needs in an economically and environmentally sustainable manner. To date however PSS application has remained niche due to a variety of critical barriers. This paper explores how ‘demand pull’ national government policies could support PSS activity by addressing these barriers and cultivating market demand. Lessons are drawn from a case study of how regulatory, economic incenti...

  13. New Global Precipitation Products and Data Service Updates at the NASA GES DISC

    Science.gov (United States)

    Liu, Z.; Ostrenga, D.; Savtchenko, A.; DeShong, B.; Greene, M.; Vollmer, B.; Kempler, S.

    2016-01-01

    This poster describes recent updates of the ongoing GPM data service activities at the NASA Goddard Earth Sciences (GES) Data and Information Services Center(DISC) to facilitate access and exploration of GPM, TRMM and other NASA precipitation datasets for the global community. The poster contains -Updates on GPM products and data services -New features in Giovanni for precipitation data visualization -Precipitation data and service outreach activities.

  14. Verification of product design using regulation knowledge base and Web services

    Energy Technology Data Exchange (ETDEWEB)

    Kim, Ik June [KAERI, Daejeon (Korea, Republic of); Lee, Jae Chul; Mun Du Hwan [Kyungpook National University, Daegu (Korea, Republic of); Kim, Byung Chul [Dong-A University, Busan (Korea, Republic of); Hwang, Jin Sang [PartDB Co., Ltd., Daejeom (Korea, Republic of); Lim, Chae Ho [Korea Institute of Industrial Technology, Incheon (Korea, Republic of)

    2015-11-15

    Since product regulations contain important rules or codes that manufacturers must follow, automatic verification of product design with the regulations related to a product is necessary. For this, this study presents a new method for the verification of product design using regulation knowledge base and Web services. Regulation knowledge base consisting of product ontology and rules was built with a hybrid technique combining ontology and programming languages. Web service for design verification was developed ensuring the flexible extension of knowledge base. By virtue of two technical features, design verification is served to various products while the change of system architecture is minimized.

  15. Verification of product design using regulation knowledge base and Web services

    International Nuclear Information System (INIS)

    Kim, Ik June; Lee, Jae Chul; Mun Du Hwan; Kim, Byung Chul; Hwang, Jin Sang; Lim, Chae Ho

    2015-01-01

    Since product regulations contain important rules or codes that manufacturers must follow, automatic verification of product design with the regulations related to a product is necessary. For this, this study presents a new method for the verification of product design using regulation knowledge base and Web services. Regulation knowledge base consisting of product ontology and rules was built with a hybrid technique combining ontology and programming languages. Web service for design verification was developed ensuring the flexible extension of knowledge base. By virtue of two technical features, design verification is served to various products while the change of system architecture is minimized.

  16. Latency and Criticality of Uncertainties in the Development of Product-Service Systems

    DEFF Research Database (Denmark)

    Ramirez Hernandez, Tabea; Kreye, Melanie; Pigosso, Daniela Cristina Antelmi

    2018-01-01

    Servitization requires manufacturers to develop new business models - compound offerings between products and services often referred to as Product-Service Systems (PSS). The development of PSS goes beyond the traditional product-development practices, requiring new processes and capabilities due...... to the high levels of uncertainty caused by the novelty and complexity of developing the product and the service in parallel. Uncertainty is further increased through mostly long life cycles of PSS and organisational complexity caused by a high degree of stakeholder involvement (Wolfenstetter et al., 2015...

  17. Monitoring Users' Satisfactions of the NOAA NWS Climate Products and Services

    Science.gov (United States)

    Horsfall, F. M.; Timofeyeva, M. M.; Dixon, S.; Meyers, J. C.

    2011-12-01

    The NOAA's National Weather Service (NWS) Climate Services Division (CSD) ensures the relevance of NWS climate products and services. There are several ongoing efforts to identify the level of user satisfaction. One of these efforts includes periodical surveys conducted by Claes Fornell International (CFI) Group using the American Customer Satisfaction Index (ACSI), which is "the only uniform, national, cross-industry measure of satisfaction with the quality of goods and services available in the United States" (http://www.cfigroup.com/acsi/overview.asp). The CFI Group conducted NWS Climate Products and Services surveys in 2004 and 2009. In 2010, a prominent routine was established for a periodical assessment of the customer satisfaction. From 2010 onward, yearly surveys will cover major climate services products and services. An expanded suite of climate products will be surveyed every other year. Each survey evaluated customer satisfaction with a range of NWS climate services, data, and products, including Climate Prediction Center (CPC) outlooks, drought monitoring, and ENSO monitoring and forecasts, as well as NWS local climate data and forecast products and services. The survey results provide insight into the NWS climate customer base and their requirements for climate services. They also evaluate whether we are meeting the needs of customers and the ease of their understanding for routine climate services, forecasts, and outlooks. In addition, the evaluation of specific topics, such as NWS forecast product category names, probabilistic nature of climate products, interpretation issues, etc., were addressed to assess how our users interpret prediction terminology. This paper provides an analysis of the following products: hazards, extended-range, long-lead and drought outlooks, El Nino Southern Oscillation monitoring and predictions as well as local climate data products. Two key issues make comparing the different surveys challenging, including the

  18. Regional scale prioritisation for key ecosystem services, renewable energy production and urban development.

    Directory of Open Access Journals (Sweden)

    Stefano Casalegno

    Full Text Available Although the importance of addressing ecosystem service benefits in regional land use planning and decision-making is evident, substantial practical challenges remain. In particular, methods to identify priority areas for the provision of key ecosystem services and other environmental services (benefits from the environment not directly linked to the function of ecosystems need to be developed. Priority areas are locations which provide disproportionally high benefits from one or more service. Here we map a set of ecosystem and environmental services and delineate priority areas according to different scenarios. Each scenario is produced by a set of weightings allocated to different services and corresponds to different landscape management strategies which decision makers could undertake. Using the county of Cornwall, U.K., as a case study, we processed gridded maps of key ecosystem services and environmental services, including renewable energy production and urban development. We explored their spatial distribution patterns and their spatial covariance and spatial stationarity within the region. Finally we applied a complementarity-based priority ranking algorithm (zonation using different weighting schemes. Our conclusions are that (i there are two main patterns of service distribution in this region, clustered services (including agriculture, carbon stocks, urban development and plant production and dispersed services (including cultural services, energy production and floods mitigation; (ii more than half of the services are spatially correlated and there is high non-stationarity in the spatial covariance between services; and (iii it is important to consider both ecosystem services and other environmental services in identifying priority areas. Different weighting schemes provoke drastic changes in the delineation of priority areas and therefore decision making processes need to carefully consider the relative values attributed to

  19. Regional scale prioritisation for key ecosystem services, renewable energy production and urban development.

    Science.gov (United States)

    Casalegno, Stefano; Bennie, Jonathan J; Inger, Richard; Gaston, Kevin J

    2014-01-01

    Although the importance of addressing ecosystem service benefits in regional land use planning and decision-making is evident, substantial practical challenges remain. In particular, methods to identify priority areas for the provision of key ecosystem services and other environmental services (benefits from the environment not directly linked to the function of ecosystems) need to be developed. Priority areas are locations which provide disproportionally high benefits from one or more service. Here we map a set of ecosystem and environmental services and delineate priority areas according to different scenarios. Each scenario is produced by a set of weightings allocated to different services and corresponds to different landscape management strategies which decision makers could undertake. Using the county of Cornwall, U.K., as a case study, we processed gridded maps of key ecosystem services and environmental services, including renewable energy production and urban development. We explored their spatial distribution patterns and their spatial covariance and spatial stationarity within the region. Finally we applied a complementarity-based priority ranking algorithm (zonation) using different weighting schemes. Our conclusions are that (i) there are two main patterns of service distribution in this region, clustered services (including agriculture, carbon stocks, urban development and plant production) and dispersed services (including cultural services, energy production and floods mitigation); (ii) more than half of the services are spatially correlated and there is high non-stationarity in the spatial covariance between services; and (iii) it is important to consider both ecosystem services and other environmental services in identifying priority areas. Different weighting schemes provoke drastic changes in the delineation of priority areas and therefore decision making processes need to carefully consider the relative values attributed to different services.

  20. Some Danish experience with product-service systems and their potentials and barriers to sustainable development

    DEFF Research Database (Denmark)

    Jørgensen, Michael Søgaard

    2003-01-01

    This paper is one of the first attempts to scan the Danish experience with product-service systems and analyse the experiences with respect to potentials and barriers to sustainable development, i.e. reduced resource consumption and reduced environmental impact. The scan shows a variety of product-service-systems......: some have been around for many years and have not be set up for sustainability purposes, while others are rather new and are attempts to contribute to a more sustainable development. Some of the systems identified are so to say born as product-service-systems (like food catering), while others have...... been developed from being a product system into being a product-service-systems in order to support the marketing of more environmental friendly products....

  1. Sustainable solutions: developing products and services for the future

    National Research Council Canada - National Science Library

    Charter, Martin; Tischner, Ursula

    2001-01-01

    ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Martin Charter, The Centre for Sustainable Design, UK, and Ursula Tischner, econcept, Germany part 1: 1. Background to Sustainable Consumption and Production...

  2. Changing Information Management in Product-Service System PLM: Customer-Oriented Strategy

    OpenAIRE

    Smirnov , Alexander; Shilov , Nikolay; Oroszi , Andreas; Sinko , Mario; Krebs , Thorsten

    2017-01-01

    Part 11: Product, Service, Systems (PSS); International audience; Increasing competition and appearance of new information and communication technologies makes companies to introduce new production and marketing models. The paper shares the experiences of improving PLM information management at an automation equipment manufacturer caused by implementation of product-service systems and their customer-driven configuration. Though the research results are based on the analysis of one company, t...

  3. Understanding the co-production of public services: the case of asylum seekers in Glasgow

    OpenAIRE

    Strokosch, Kirsty

    2013-01-01

    This thesis explores the co-production of public services in the case of asylum seekers in Glasgow. It makes contributions on the theoretical and empirical levels. First, it integrates two theoretical standpoints on co-production from the public administration/management and services management literatures. This integration forms the basis for the development of an original conceptual framework which differentiates three modes of co-production at the level of the individual ser...

  4. Productivity in Information Service Industries: a Panel Analysis of Japanese Firms

    OpenAIRE

    Futoshi Kurokawa; Kiyohiko G. Nishimura

    2006-01-01

    We examine factors determining productivity of information-technology service activities at firm level, using most comprehensive data of information service industries in Japan. We focus on the degree of modularisation and resulting outsourcing and economies/diseconomies of scale in software development, and changes. We find that outsourcing has persistent negative effects on total factor productivity, suggesting not only productivity-enhancing modularisation is not fully utilised but also pr...

  5. Modelling the dynamic interactions between food production and ecosystem services

    NARCIS (Netherlands)

    Duku, C.

    2017-01-01

    Given the high levels of food insecurity and the loss of vital ecosystem services associated with deforestation, countries in sub-Saharan Africa (SSA) face a major dilemma. How can they produce enough food in a changing climate to feed an increasing population while protecting natural forests and

  6. the economic benefits of extension services on livestock production ...

    African Journals Online (AJOL)

    MRS FOLA AJAYI

    2007-06-08

    Jun 8, 2007 ... This study examined the impact of extension services on livestock output in six communities in .... Divorced. 3. 2.5. Widowed. 2. 1.7. Total. 120. 100. Educational ... status may be constraints on positive impact of extension on.

  7. Marketing Information Products and Services: A Primer for Librarians ...

    International Development Research Centre (IDRC) Digital Library (Canada)

    Library and information sciences are experiencing a period of radical change. Today ... the customer base and fulfilling customer requirements and expectations? ... L'importance des services de garde d'enfants pour améliorer les possibilités ...

  8. 5th CIRP international conference on industrial product-service systems

    CERN Document Server

    2013-01-01

    “An Industrial Product-Service System is characterized by the integrated and mutually  determined planning, development, provision and use of product and service shares including its immanent software components in Business-to-Business applications and represents a knowledge-intensive socio-technical system.” – Meier, Roy, Seliger (2010) Since the first conference in 2009, the CIRP International Conference on Industrial Product-Service Systems has become a well-established international forum for the review and discussion of advances, research results and industrial improvements. Researchers from all over the world have met at previous IPS² conferences in Cranfield (2009), Linköping (2010), Braunschweig (2011) and Tokyo (2012). In 2013, the 5th CIRP International Conference on Industrial Product-Service Systems is held in Bochum. Important topics of IPS² research presented at the conference are: planning and development, sustainability, business models, operation, service engineering, knowledge mana...

  9. Measurement framework for product service system performance of generator set distributors

    Science.gov (United States)

    Sofianti, Tanika D.

    2017-11-01

    Selling Generator Set (Genset) in B2B market, distributors assisted manufacturers to sell products. This is caused by the limited resources owned by the manufacturer for adding service elements. These service elements are needed to enhance the competitiveness of the generator sets. Some genset distributors often sell products together with supports to their customers. Industrial distributor develops services to meet the needs of the customer. Generator set distributors support machines and equipment produced by manufacturer. The services delivered by the distributors could enhance value obtained by the customers from the equipment. Services provided to customers in bidding process, ordering process of the equipment from the manufacturer, equipment delivery, installations, and the after sales stage. This paper promotes framework to measure Product Service System (PSS) of Generator Set distributors in delivering their products and services for the customers. The methodology of conducting this research is by adopting the perspective of the providers and customers and by taking into account the tangible and intangible products. This research leads to the idea of improvement of current Product Service System of a Genset distributor. This research needs further studies in more detailed measures and the implementation of measurement tools.

  10. An intention-based service design discipline for the product-service architecture.

    OpenAIRE

    Diogo de Souza Dutra

    2016-01-01

    From the 1990\\'s onwards, service science field has experienced a great growth, taking the Marketing academic field as the precursor, next gathering Management and also Engineering academic field. From business tool (i.e., e-commerce), new approaches in service delivery (e.g., IT-based self-service technology such as on-line ticketing and reservation, on-line bank account access, on-line package tracking, and so forth), and new ways of relating to customers (i.e., e-Customer Relationship Mana...

  11. Dispatching demand response transit service maximizing productivity and service quality guidebook : final report, March 2009.

    Science.gov (United States)

    2009-03-01

    The ability of transit agencies to staff dispatch effectively and use technology to its full advantage is critical : in responding proactively as service changes occur and in making sound routing decisions. Sound routing : decisions result in improve...

  12. Recent Improvements in IERS Rapid Service/Prediction Center Products

    National Research Council Canada - National Science Library

    Stamatakos, N; Luzum, B; Wooden, W

    2007-01-01

    ...) at USNO has made several improvements to its combination and pre- diction products. These improvements are due to the inclusion of new input data sources as well as modifications to the combination and prediction algorithms...

  13. Towards Sustainability-driven Innovation through Product Service Systems

    OpenAIRE

    Thompson, Anthony

    2010-01-01

    Increasing awareness of anthropogenic impacts on the planet has lead to efforts to reduce negative environmental impacts in product development for several decades. Benefits to companies who focus on sustainability initiatives have been put forth more recently, leading to many efforts to incorporate sustainability considerations in their product innovation processes. The majority of current sustainability considerations in industry constrain design space by emphasizing reduced material and en...

  14. Implementation of Contract Hybrid Concept in Multi Services Products (Aplication of the Warranty Bank Products/Kafalah in Syariah Banks

    Directory of Open Access Journals (Sweden)

    Muhammad Firmansyah

    2016-08-01

    Full Text Available Product of multi services in sharia banks presented in order to meet the needs of society as well as the development of the era transactions that course in accordance with Islamic principles, then the ownership  in  the syariah products  including  multi  product  in  Islamic banking  services  using  the concept of multi akad therein. This is done so that innovation in Islamic banking products had been developed so that it can be chosen by the public in conducting business transactions. Likewise, the multi-service bank guarantee products in Islamic banking, is a multi product contract, where there is more than one contract. Bank guarantees in Islamic banking is generally called kafalah product because this product is Kafalah main contract, followed by Ijarah contract, wadiah, and qardh. This paper  examines  the  concept  of  multi-contract/contract executed  hybrid  shariah  banking  at  bank product warranty/kafalah

  15. Co-production of community mental health services: Organising the interplay between public services and civil society in Denmark.

    Science.gov (United States)

    Vaeggemose, Ulla; Ankersen, Pia Vedel; Aagaard, Jørgen; Burau, Viola

    2018-01-01

    Co-production involves knowledge and skills based on both lived experiences of citizens and professionally training of staff. In Europe, co-production is viewed as an essential tool for meeting the demographic, political and economic challenges of welfare states. However, co-production is facing challenges because public services and civil society are rooted in two very different logics. These challenges are typically encountered by provider organisations and their staff who must convert policies and strategies into practice. Denmark is a welfare state with a strong public services sector and a relatively low involvement of volunteers. The aim of this study was to investigate how provider organisations and their staff navigate between the two logics. The present analysis is a critical case study of two municipalities selected from seven participating municipalities, for their maximum diversity. The study setting was the Community Families programme, which aim to support the social network of mental health users by offering regular contact with selected private families/individuals. The task of the municipalities was to initiate and support Community Families. The analysis built on qualitative data generated at the organisational level in the seven participating municipalities. Within the two "case study" municipalities, qualitative interviews were conducted with front-line co-ordinators (six) and line managers (two). The interviews were recorded, transcribed verbatim and coded using the software program NVivo. The results confirm the central role played by staff and identify a close interplay between public services and civil society logics as essential for the organisation of co-production. Corresponding objectives, activities and collaborative relations of provider organisations are keys for facilitating the co-productive practice of individual staff. Organised in this way, co-production can succeed even in a mental health setting associated with social stigma

  16. Reciprocal Allocation Method in Service Departments. The Case of a Production Enterprise

    Science.gov (United States)

    Papaj, Ewelina

    2017-12-01

    The main aim of this article is to indicate the role of reciprocal allocation method in the process of costs calculation. In the environment of nowadays companies, often taking very complex organisational forms, the existence of service departments becomes of great importance. Although, as far as management accounting processes are concerned, which lead to identifying the product cost, the service departments' costs come out to be of minor importance. This article means to prove that the service departments' costs and their reliable settlement are a desirable source of information about the products. This work consists of two parts. First of them features theoretical considerations and a critical analysis of subject literature. In the latter part, the service departments' costs calculation will be presented, basing on reciprocal services in a production enterprise from chemical industry.

  17. Product line based ontology development for semantic web service

    DEFF Research Database (Denmark)

    Zhang, Weishan; Kunz, Thomas

    2006-01-01

    Ontology is recognized as a key technology for the success of the Semantic Web. Building reusable and evolve-able ontologies in order to cope with ontology evolution and requirement changes is increasingly important. But the existing methodologies and tools fail to support effective ontology reuse...... will lead to the initial implementation of the meta-onotologies using design by reuse and with the objective of design for reuse. After that step new ontologies could be generated by reusing these meta-ontologies. We demonstrate our approach with a Semantic Web Service application to show how to build...

  18. The Influences of Designing for Services in Product Design Oriented Organisations

    DEFF Research Database (Denmark)

    Akoglu, Canan

    2017-01-01

    As the service sector has become a crucial part of the economy, addressing service design by investigating the role of designers, design process, and tools and methods has a powerful potential to contribute to the professional needs, the industry, and also academic research. The increase of service...... sector in industrialized economies, the shift from manufacturing industries to service industries and the penetration of information and communication technologies especially in daily life have taken attraction to service design and product design oriented organisations cannot stay away from...... this powerful change. From this perspective, this paper aims to show how designing for services has (potential) influence in product design oriented organisations. The empirical part of this research, 12 in-depth face-to-face interviews were conducted with design practitioners who have several years...

  19. INNOVATION AND PRODUCTIVITY IN THE SERVICE SECTOR.pdf

    International Development Research Centre (IDRC) Digital Library (Canada)

    CARLOSAG

    2012-04-09

    Apr 9, 2012 ... relationship between productivity and innovation, four (4) case studies of ... innovation or identifying the sources of innovative ideas—customers, ... relevant experiences for public policy, and will be required to have .... marketing innovation, and should describe how it was implemented and how it affected.

  20. Understanding And Developing Innovative Products And Services: The Essential Elements

    DEFF Research Database (Denmark)

    Tan, Adrian; McAloone, Timothy Charles

    2006-01-01

    Innovation is synonymous with successful development and implementation, and therefore peculiar to innovation is that it has to prove itself on the market before we can deem it innovative. This paper suggests an approach for understanding the principles for innovative products which is based, not...

  1. Production, Service and Trade Enterprise EKOREX Co. Ltd.

    Energy Technology Data Exchange (ETDEWEB)

    Wlodkowski, A.

    1995-12-31

    In the first period of its activity the business employed skilled and experienced specialists from the ex-Military College for Army Chemical Engineers in Cracow; therefore, the enterprise dealt chiefly with the elimination of environmental contamination. Nowadays, the enterprise`s operational range comprises: consulting and training services related with ecology; study on environmental contamination; participation in the US program of low emission elimination in Cracow; designing, consulting in the realization of projects {open_quotes}GEF{close_quotes} (Global Environmental Facility); designing, construction, servicing, operating the sewerage and water treatment plants, boiler-houses, incinerators etc.; and designing of heat networks, exchanger junctions, central heating and household hot water installations. Since 1991 employees have individually participated in making the program and in testing boilers and fuels verified in the boiler houses covered by the Polish - US program of reduction of low emission sources in Cracow. We have actively joined the program of elimination of heating network boiler houses (industrial and local) by designing (for the Cracow cogeneration plant and MPEC) new connections among some structures and the municiple thermal distribution network and exchangers stations. In 1994, 47 such designs were made and have been working on successive projects to be carried out in Cracow.

  2. 78 FR 57406 - Approval of Altol Petroleum Product Service, as a Commercial Gauger

    Science.gov (United States)

    2013-09-18

    ... INFORMATION: Notice is hereby given pursuant to 19 CFR 151.13, that Altol Petroleum Product Service, Parque Industrial Sabanetas, Edificio M-1380-01-02, Ponce, PR 00731, has been approved to gauge petroleum, petroleum...

  3. 77 FR 2308 - Approval of Altol Petroleum Product Service, as a Commercial Gauger

    Science.gov (United States)

    2012-01-17

    ...: Notice is hereby given that, pursuant to 19 CFR 151.13, Altol Petroleum Product Service, Parque Industrial Sabanetas, Edificio M- 1380-01-02, Ponce, PR 00731, has been approved to gauge petroleum...

  4. Product-oriented design theory for digital information services: A literature review.

    NARCIS (Netherlands)

    Wijnhoven, Alphonsus B.J.M.; Kraaijenbrink, Jeroen

    2008-01-01

    Purpose – The purpose of this paper is to give a structured literature review, design concepts, and research propositions related to a product-oriented design theory for information services. Information services facilitate the exchange of information goods with or without transforming these goods.

  5. Power Product Equipment Technician: Outboard-Engine Systems and Service. Teacher Edition [and] Student Edition.

    Science.gov (United States)

    Hilley, Robert

    This curriculum guide contains teacher and student materials for a course on outboard-engine boat systems and service for power product equipment technician occupations. The course contains the following four units of instruction: (1) Outboard-Engine Design and Identification; (2) Operation and Service of Engine-Support Systems; (3) Operation and…

  6. 78 FR 18234 - Service of Process on Manufacturers; Manufacturers Importing Electronic Products Into the United...

    Science.gov (United States)

    2013-03-26

    ... DEPARTMENT OF HEALTH AND HUMAN SERVICES Food and Drug Administration 21 CFR Part 1005 [Docket No. FDA-2007-N-0091; (formerly 2007N-0104)] Service of Process on Manufacturers; Manufacturers Importing Electronic Products Into the United States; Agent Designation; Change of Address AGENCY: Food and Drug...

  7. Employment differences in services: the role of wages, productivity and demand

    NARCIS (Netherlands)

    Glyn, A.; Salverda, W.; Möller, J.; Schmitt, J.; Sollogoub, M.

    2005-01-01

    recent decades reflected the failure of services-employment rates in Europe to converge to American levels whilst European employment rates in goods production were falling rapidly towards those of the USA. The services-employment gap is concentrated in distribution (retail and hotels and catering)

  8. Ecosystem services: foundations, opportunities, and challenges for the forest products sector

    Science.gov (United States)

    Trista M. Patterson; Dana L. Coelho

    2009-01-01

    The ecosystem service concept has been proposed as a meaningful framework for natural resource management. In theory, it holds concomitant benefit and consequence for the forest product sector. However, numerous barriers impede practitioners from developing concrete and enduring responses to emerging ecosystem service markets, policies, and initiatives. Principal among...

  9. Complex Incremental Product Innovation in Established Service Firms: A Micro Institutional Perspective

    OpenAIRE

    Vermeulen, Patrick; Bosch, Frans; Volberda, Henk

    2007-01-01

    textabstractMany product innovation studies have described key determinants that should lead to successful incremental product innovation. Despite numerous studies suggesting how incremental product innovation should be successfully undertaken, many firms still struggle with this type of innovation. In this paper, we use an institutional perspective to investigate why established firms in the financial services industry struggle with their complex incremental product innovation efforts. We ar...

  10. Coping with the knowledge sharing barriers in Product Service Systems design

    OpenAIRE

    Bertoni, Marco; Larsson, Andreas

    2010-01-01

    This paper analyzes the knowledge sharing process that characterizes Product Service Systems (PSS) design, drawing on data from an in-depth study in the Swedish manufacturing industry. It categorizes and describes the most relevant knowledge sharing barriers affecting early PSS development phases, discussing them in terms of capabilities to be included in a knowledge engineering system to fulfil the increasing need for knowledge in product-service design. To cope with these barriers, the auth...

  11. Rural Marketing Strategies for Selling Products & Services: Issues & Challenges

    OpenAIRE

    Ahmed, Dr. Ashfaque

    2013-01-01

    Rural markets offer a great scope for a concentrated marketing effort because of the recent increase in the rural incomes and the likelihood that such incomes will increase faster because of better production and higher prices for agricultural commodities. Rural Marketing is a developing concept, and as a part of any economy has untapped potential; marketers have realized the opportunity recently. Improvement in infrastructure and reach promise a bright future for those intending to go rural....

  12. The quest for quality and productivity in health services.

    Science.gov (United States)

    Sahney, V K; Warden, G L

    1991-01-01

    The leaders of health care organizations across the country are facing significant pressures to improve the quality of their services while reducing the rate of cost increases within the industry. Total Quality Management (TQM) has been credited, by many leaders in the manufacturing industry, as an effective tool to manage their organizations. This article presents key concepts of TQM as discussed by quality experts, namely, Deming, Juran, and Crosby. It discusses 12 key concepts that have formed the foundation of TQM implementation at Henry Ford Health System. The process of implementation is presented in detail, and the role of TQM in clinical applications is discussed. Success factors and visible actions by senior management designed to reinforce the implementation of TQM in any organization are presented.

  13. Valuing tradeoffs between agricultural production and ecosystem services in the Heihe River Basin

    Science.gov (United States)

    Li, Z.; Deng, X.; Wu, F.

    2017-12-01

    Ecosystem services are faced with multiple stress from complex driving factors, such as climate change and human interventions. The Heihe River Basin (HRB), as the second largest inland river basin in China, is a typical semi-arid and arid region with fragile and sensitive ecological environment. For the past decades, agricultural production activities in the basin has affected ecosystem services in different degrees, leading to complex relations among "water-land-climate-ecology-human", in which hydrological process and water resource management is the key. In this context, managing trade-offs among water uses in the river basin to sustain multiple ecosystem services is crucial for healthy ecosystem and sustainable socioeconomic development. In this study, we analyze the trade-offs between different water uses in agricultural production and key ecosystem services in the HRB by applying production frontier analysis, with the aim to explore the potential for managing them. This method traces out joint production frontiers showing the combinations of ecosystem services and agricultural production that can be generated in a given area, and it deals with the economic problem of the allocation of scarce water resources under presumed objective, which aims to highlight synergies and reduce trade-offs between alternative water uses. Thus, management schemes that targets to both sustain agricultural production and increase the provision of key ecosystem services have to consider not only the technological or biological nature of interrelationships, but also the economic interdependencies among them.

  14. Interoperable web applications for sharing data and products of the International DORIS Service

    Science.gov (United States)

    Soudarin, L.; Ferrage, P.

    2017-12-01

    The International DORIS Service (IDS) was created in 2003 under the umbrella of the International Association of Geodesy (IAG) to foster scientific research related to the French satellite tracking system DORIS and to deliver scientific products, mostly related to the International Earth rotation and Reference systems Service (IERS). Since its start, the organization has continuously evolved, leading to additional and improved operational products from an expanded set of DORIS Analysis Centers. In addition, IDS has developed services for sharing data and products with the users. Metadata and interoperable web applications are proposed to explore, visualize and download the key products such as the position time series of the geodetic points materialized at the ground tracking stations. The Global Geodetic Observing System (GGOS) encourages the IAG Services to develop such interoperable facilities on their website. The objective for GGOS is to set up an interoperable portal through which the data and products produced by the IAG Services can be served to the user community. We present the web applications proposed by IDS to visualize time series of geodetic observables or to get information about the tracking ground stations and the tracked satellites. We discuss the future plans for IDS to meet the recommendations of GGOS. The presentation also addresses the needs for the IAG Services to adopt common metadata thesaurus to describe data and products, and interoperability standards to share them.

  15. Creativity in ergonomic design: a supplemental value-adding source for product and service development.

    Science.gov (United States)

    Zeng, Liang; Proctor, Robert W; Salvendy, Gavriel

    2010-08-01

    This article investigates the role of creativity in ergonomic design and the generic process of developing creative products and services. Creativity is gaining increased emphasis in both academia and industry. More than 50 years of research in creativity indicates that creativity is key to product and service innovation. Nevertheless, there is scarcely any comprehensive review dedicated to appraising the complex construct of creativity, the underlying cognitive process, and the role of creativity in product and service development. We review relevant literature regarding creativity, creative cognition, and the engineering design process to appraise the role of creativity in ergonomic design and to construct a conceptual model of creative product and service development. A framework of ergodesign creativity is advanced that highlights the central role of creativity in synergistically addressing the four dimensions of ergonomic design: functionality, safety, usability, and affectivity. A conceptual model of creative design process is then constructed that is goal oriented and is initiated by active problem finding and problem formulating. This process is carried out in a recursive and dynamic way, facilitated by creative thinking strategies. It is proposed that ergodesign creativity can add supplemental value to products and services, which subsequently affects consumer behavior and helps organizations gain competitive advantage. The proposed conceptual framework of ergodesign creativity and creative design process can serve as the ground for future theory development. Propositions advanced in this study should facilitate designers generating products and services that are creative and commercially competitive.

  16. From LCA to PSS – Making leaps towards sustainability by applying product/service-system thinking in product development

    DEFF Research Database (Denmark)

    Bey, Niki; McAloone, Timothy Charles

    2006-01-01

    for optimisations on all system levels. However, as the act of ecodesign conventionally focuses on physical products, the search for potential optimisations is usually directed ‘downwards’, i.e. towards lower system levels, resulting in optimised components within products rather than optimised products within...... their surrounding systems. This paper will exemplify that when broadening the ecodesign horizon to environmental product/service-system (PSS) design, there is a better possibility of applying a system-oriented life cycle thinking approach, and therefore a potential to yield extreme improvements towards...

  17. Enterprise Information Systems as a Service: Re-engineering Enterprise Software as Product-Service System

    NARCIS (Netherlands)

    Wortmann, Johan; Don, H.; Hasselman, J.; J., Wilbrink; Frick, Jan; Laugen, Bjørge Timenes

    2012-01-01

    This paper draws an analogy between developments in enterprise software and in capital goods manufacturing industry. Many branches of manufacturing industry, especially automotive industry, have grown in maturity by moving from craftsmanship to mass production. These industries subsequently move

  18. Consumer product branding strategy and the marketing of physicians' services.

    Science.gov (United States)

    Friedrich, H; Witt, J

    1995-01-01

    Hospitals have traditionally maintained physician referral programs as a means of attracting physicians to their network of affiliated providers. The advent of managed care and impending healthcare reform has altered the relationship of hospitals and physicians. An exploratory study of marketing approaches used by twelve healthcare organizations representing twenty-five hospitals in a large city was conducted. Strategies encountered in the study ranged from practice acquisition to practice promotion. This study suggests that healthcare providers might adopt consumer product branding strategies to secure market-share, build brand equity, and improve profitability.

  19. Productivity in public welfare services is changing: the standpoint of strategic competence-based management.

    Science.gov (United States)

    Ollila, Seija

    2013-01-01

    In Finland the municipal restructuring project was launched in 2005. Its goal is to create a system that ensures high-quality municipal welfare services for everyone, continuing into the future. The main focus of this research is to examine the tension between strategic competence-based management and productivity in public welfare services. The theoretical basis covers theories regarding strategic competence-based management and productivity. To guarantee services and quality it is important to strengthen the supply of employees, competence, development, leverage, and benefits in public organizations. Leadership has a significant role in strategic competence-based management.

  20. Material efficiency: providing material services with less material production.

    Science.gov (United States)

    Allwood, Julian M; Ashby, Michael F; Gutowski, Timothy G; Worrell, Ernst

    2013-03-13

    Material efficiency, as discussed in this Meeting Issue, entails the pursuit of the technical strategies, business models, consumer preferences and policy instruments that would lead to a substantial reduction in the production of high-volume energy-intensive materials required to deliver human well-being. This paper, which introduces a Discussion Meeting Issue on the topic of material efficiency, aims to give an overview of current thinking on the topic, spanning environmental, engineering, economics, sociology and policy issues. The motivations for material efficiency include reducing energy demand, reducing the emissions and other environmental impacts of industry, and increasing national resource security. There are many technical strategies that might bring it about, and these could mainly be implemented today if preferred by customers or producers. However, current economic structures favour the substitution of material for labour, and consumer preferences for material consumption appear to continue even beyond the point at which increased consumption provides any increase in well-being. Therefore, policy will be required to stimulate material efficiency. A theoretically ideal policy measure, such as a carbon price, would internalize the externality of emissions associated with material production, and thus motivate change directly. However, implementation of such a measure has proved elusive, and instead the adjustment of existing government purchasing policies or existing regulations-- for instance to do with building design, planning or vehicle standards--is likely to have a more immediate effect.

  1. It takes two to tango? Understanding the co-production of public services by integrating the services management and public administration perspectives

    OpenAIRE

    S.P. Osborne; K. Strokosch

    2013-01-01

    We propose an important theoretical development for our understanding of the co-production of public services. It combines the insights from both public administration and services management theory to produce a novel typology of co-production. This clarifies its role at the operational and strategic levels, as well as its potential for transformational change in public services. Understanding co-production in this way provides a basis through which to explore a whole range of dimensions of c...

  2. Identifying Usability and Productivity Dimensions for Measuring the Success of Mobile Business Services

    Directory of Open Access Journals (Sweden)

    Maiju Vuolle

    2008-01-01

    Full Text Available This paper reviews existing measures used for evaluating the usability of information systems and those used for evaluating the level of the productivity of a company. We discuss the usefulness of the existing measures in the mobile business context, where both mobility and work-context pose specific demands for the mobile business services. The review showed that the existing measures rarely consider the great contextual variation caused by the mobility of the services and the demands this poses on usability; which, in turn, affects productivity. To build a measurement tool that better meets the requirements of mobile business services, we completed case studies on two mobile business services, one used in passenger transport and the other in construction sites. Based on the understanding gained from the case studies, we propose a list of dimensions and items addressing both usability and productivity aspects that work as the basis for a multidisciplinary measurement tool.

  3. Energy accounting of materials, products, processes and services. [Ten papers

    Energy Technology Data Exchange (ETDEWEB)

    Verbraeck, A [ed.

    1976-01-01

    Ten papers were presented, namely: Units in Energy Accounting--How Are They Defined, How Are They Measured, by Dr. Malcolm Slesser; Economics of Energy Analysis, by Dr. Thomas Veach Long II; Energy Considerations in Synthetic and Natural Fibers, by Mr. A. H. Woodhead; Energy Accounting in Food Products, by Mr. Gerald Leach; Energy Analysis of Transportation Systems, by Dr. E. J. Tuininga; Energy Accounting of Packaging Materials for Liquids and Their Transport viz Bottles and Pipes, by Mr. A. Bolzinger; Energy Accounting of Steel, by Dr. A. Decker; Energy Accounting of Aluminium, by Dr. D. Altenpohl, T. S. Daugherty, and W. Blum; Energy Requirement of Some Energy Sources, by Dr. P. F. Chapman and Dr. D. F. Hemming; Energy Analysis of Materials and Structures in the Building Industry, by Professor Dr. P. C. Kreijger. A panel discussion in response to a large number of questions was chaired by Professor Dr. W. van Gool. (MCW)

  4. Determinant of Adoption Pattern of New Product/Services in Hotel ...

    African Journals Online (AJOL)

    In light of the intense competition facing the providers of hotel services/product, some managers are constantly engaged in the creation of new products that would hopefully win consumers acceptance. However, against a backdrop of changing technology and sophisticated consumer wants, inventing a successful ...

  5. Factors influencing the role of Non-Wood Forest Products and Services

    NARCIS (Netherlands)

    Janse, G.; Ottitsch, A.

    2005-01-01

    In the light of social and economic developments, forest functions other than timber production have gained international importance and recognition. Resulting from this development, Non-Wood Forest Products and Services (NWFPS) are becoming more important, both for the general public as for forest

  6. An MILP approximation for ordering perishable products with non-stationary demand and service level constraints

    NARCIS (Netherlands)

    Pauls-Worm, K.G.J.; Hendrix, E.M.T.; Haijema, R.; Vorst, van der J.G.A.J.

    2014-01-01

    We study the practical production planning problem of a food producer facing a non-stationary erratic demand for a perishable product with a fixed life time. In meeting the uncertain demand, the food producer uses a FIFO issuing policy. The food producer aims at meeting a certain service level at

  7. Inventory control for a perishable product with non-stationary demand and service level constraints

    NARCIS (Netherlands)

    Pauls-Worm, K.G.J.; Hendrix, E.M.T.; Haijema, R.; Vorst, van der J.G.A.J.

    2013-01-01

    We study the practical production planning problem of a food producer facing a non-stationary erratic demand for a perishable product with a fixed life time. In meeting the uncertain demand, the food producer uses a FIFO issuing policy. The food producer aims at meeting a certain service level at

  8. Supply Chain Contracting for After-sales Service and Product Support

    NARCIS (Netherlands)

    D. Li (Dong)

    2015-01-01

    markdownabstractAbstract Over the past decades, business model innovation in product and its service has been growing rapidly, especially for durable goods. Companies shift their strategies from selling physical products to delivering solutions and performance for customers. Within this context,

  9. Interactive effects among ecosystem services and management practices on crop production: pollination in coffee agroforestry systems.

    Science.gov (United States)

    Boreux, Virginie; Kushalappa, Cheppudira G; Vaast, Philippe; Ghazoul, Jaboury

    2013-05-21

    Crop productivity is improved by ecosystem services, including pollination, but this should be set in the context of trade-offs among multiple management practices. We investigated the impact of pollination services on coffee production, considering variation in fertilization, irrigation, shade cover, and environmental variables such as rainfall (which stimulates coffee flowering across all plantations), soil pH, and nitrogen availability. After accounting for management interventions, bee abundance improved coffee production (number of berries harvested). Some management interventions, such as irrigation, used once to trigger asynchronous flowering, dramatically increased bee abundance at coffee trees. Others, such as the extent and type of tree cover, revealed interacting effects on pollination and, ultimately, crop production. The effects of management interventions, notably irrigation and addition of lime, had, however, far more substantial positive effects on coffee production than tree cover. These results suggest that pollination services matter, but managing the asynchrony of flowering was a more effective tool for securing good pollination than maintaining high shade tree densities as pollinator habitat. Complex interactions across farm and landscape scales, including both management practices and environmental conditions, shape pollination outcomes. Effective production systems therefore require the integrated consideration of management practices in the context of the surrounding habitat structure. This paper points toward a more strategic use of ecosystem services in agricultural systems, where ecosystem services are shaped by the coupling of management interventions and environmental variables.

  10. Towards assessing Product/Service-Systems (PSS) within the Danish maritime industry: A PSS positioning map

    DEFF Research Database (Denmark)

    Hsuan, Juliana; Andersen, Jakob Axel Bejbro; Bey, Niki

    2012-01-01

    In response to requirements resulting from a changing business landscape from solely physical-product-based value creation towards performance-based value creation, this paper presents a questionnaire-based matrix, the PSS Categorization Matrix, that is developed in order to help organizations find...... their position in terms of the balance between product-related and service-related activities. Judging from a workshop carried out with companies from the maritime industry and researchers in the area, the approach seems promising, but requires improvements on questionnaire and Matrix. These need to incorporate...... further improvements regarding the factor of time and the applicability related to product/service portfolios, as opposed to single product/services. The authors already plan further research on the identified issues....

  11. Sustainable Product Development Through a Life-Cycle Approach to Product and Service Creation (Keynote speech)

    DEFF Research Database (Denmark)

    McAloone, Timothy Charles

    . These two schools of environmental re-search practice are mirrored in the way in which industry approaches environmental problems. Since the definition in 1987 of Sustainable Development [2] efforts have been made to relate the goals and ideals of sustainabil-ity to the domain of product development, thus...... adding new dimensions, such as social and moral values, to the original agenda of environmental improvement. The redefinition of the role of the product developer, from environmentally conscious product de-veloper to sustainably aware product developer has led to new insights into the way in which...... products are developed and used ¿ and to where environmental effects occur in the lifetime of a product. The role of the product developer is thus more complex in relation to sustainability, as the focus for improvement of a product may not (and very often does not) lie in the physical artefactual...

  12. Towards a Lean Product Service Systems (PSS) Design: State of the Art, Opportunities and Challenges

    OpenAIRE

    Sassanelli, Claudio; Pezzotta, Giuditta; Rossi, Monica; Terzi, Sergio; Cavalieri, Sergio

    2015-01-01

    As for conventional products, the profit generation and the market success of Product Service Systems (PSS) critically depend on the decisions taken during the initial lifecycle stages, when PSSs are conceptualized, designed, developed and engineered. Successful cases show the adoption of lean techniques in the early stages of products development, impelling the authors to assess the application of the same approaches also to PSS development. For this reasons the paper aims to report the stat...

  13. The Effect of Product Quality and Delivery Service on Online-customer Satisfaction in Zalora Indonesia

    OpenAIRE

    Handoko, Laras Putri

    2016-01-01

    The number of online transaction in Indonesia has increased in recent years with fashion products currently dominate the e-commerce market as the most frequently purchased products. The aims of this study are to analyze the effects of product quality and delivery service on online-customer satisfaction withdrawing taking online fashion retailer Zalora Indonesia as its research object. This research is causal type of research which uses primary data obtained through questionnaires and uses Mul...

  14. A risk assessment approach to support the launching of new products, services or processes

    OpenAIRE

    Steen, Riana

    2015-01-01

    This is the accepted, refereed and final manuscript to the article published This research paper aims to develop a practical method to highlight certain key risk factors involved in the product development process. A new definition of the term “launch risk” is introduced in this work. The term is defined as the uncertainty about and severity of the consequences of failed launch. The launch could be the further development of existing products or the introduction of new products/services or...

  15. Developing a Decision Model of Sustainable Product Design and Development from Product Servicizing in Taiwan

    Science.gov (United States)

    Huang, Yu-Chen; Tu, Jui-Che; Hung, So-Jeng

    2016-01-01

    In response to the global trend of low carbon and the concept of sustainable development, enterprises need to develop R&D for the manufacturing of energy-saving and sustainable products and low carbon products. Therefore, the purpose of this study was to construct a decision model for sustainable product design and development from product…

  16. Overview of the Copernicus Marine Environment Monitoring Service Products Available for the Arctic Region

    Directory of Open Access Journals (Sweden)

    A.L. Kholod

    2017-04-01

    Full Text Available The Copernicus Marine Environment Monitoring Service is one of six services (ocean, atmosphere, land, emergency situations, security and climate changes launched by the European Union within the EU Earth observation program. The data in the monitoring system covers both the entire World Ocean and individual European basins. The paper reviews the products of the Copernicus Marine Service operational system available in the Arctic. At the present time this region is of the increased interest both in Russia and in the world community. The system products include information on the thermodynamic, biogeochemical and bio-optical state of the marine environment. The system products are accessed through the electronic catalog of products. Selection criteria and possibilities for searching interesting information through the interactive web-portal are given in the paper. The system products containing the data of model calculations, satellite and in situ measurement results are considered. Spatial and temporal characteristics of the products are given, information on by whom, how the product was obtained and what is its accuracy is represented. The results of the system products visualization by the integrated tools (they allow one to construct and analyze time series, profiles, horizontal and vertical sections are shown. All the system data is publicly available to the registered users. Regular changes and updates of the system products as well as the mechanisms for accessing them take place. This information is sent to users by e-mail and is available on the news flash of the web-portal.

  17. Bayreuth Productivity Analysis-a method for ascertaining and improving the holistic service productivity of acute care hospitals.

    Science.gov (United States)

    Pfannstiel, Mario Alexander

    2016-01-01

    The healthcare sector is lacking a method with which hospitals can measure the extent to which they achieve their goals in terms of aggregate productivity from both patients' and employees' perspectives. The Bayreuth Productivity Analysis (BPA) provides a solution to this problem because it uses two standardized questionnaires-one for patients and one for employees-to ascertain productivity at hospitals. These questionnaires were developed in several steps according to the principles of classical test theory, and they consist of six dimensions (information, organization, climate, methods, infrastructure and equipment) of five items each. One item describes a factual situation relevant to productivity and services so that it makes a contribution to the overall productivity of a hospital. After individualized evaluation of these items, the dimensions are subjectively weighted in the two questionnaires. The productivity index thus ascertained can be considered "holistic" when all patients and employees in a hospital make a differentiated assessment and weigh off each of the dimensions. In conclusion, the BPA constitutes a simple yet practicable method to ascertain and improve the holistic service productivity of hospitals. Copyright © 2014 John Wiley & Sons, Ltd.

  18. Production-logistic system in the aspect of strategies for production planning and control and for logistic customer service

    Directory of Open Access Journals (Sweden)

    Łukasz Hadaś

    2014-09-01

    Full Text Available Background: The authors made multi-dimensional review of production and logistic strategies in order to prove their coherence in shaping internal and external supply chain. The paper is concluded with definition of production-logistic system as an object of modeling in transformation of business systems of manufacturing companies. Material and methods: The paper is based on analysis of state of the art presented in the literature on the subject of production and logistics strategies. Publications of key importance were selected to identify genesis and basic assumptions of strategies and their functioning. Comparative synthesis of logistic and production strategies identified is developed with respect to authors' experience in application of predefined tools and methods characteristic for strategies identified. Results: The result of the work conducted is consolidation of production and logistic strategies according to multi-variant customer service and original definition of production and logistic system. Conclusions: Production system and logistic system can and should be treated as equal elements in context of material flows management in internal and external supply chains. Such approach enables modeling of both systems as coherent elements realizing selected strategy of customer service.     

  19. Co-production, new public governance and third sector social services in Europe

    Directory of Open Access Journals (Sweden)

    Victor Pestoff

    2011-01-01

    political and economic challenges facing the welfare state in the 21st century. Co-production provides a model for the mix of public service agents and citizens who contribute to the provision of a public service. New Public Governance (NPG puts much greater emphasis on citizen participation and third sector provision of social services than either traditional public administration or New Public Management. Co-production is a core element of NPG that promotes the mix of public service agents and citizens who contribute to the provis ionof a public service. This paper explores the implications of two comparative studies of paren tparticipation in preschool services in Europe. They observe that citizen participation clearly varies between different providers of social services, as too does client and staff influence. This empirical overview concludes that some third sector providers can facilitate greater citizen participation, while a 'glass ceiling' for participation exists in municipal and for-profit preschool services. These findings can contribute to a better understanding of the emerging paradigm of New Public Governance.

  20. Consumer-Based Brand Equity of Products and Services: Assessing a Measurement Model with Competing Brands

    Directory of Open Access Journals (Sweden)

    Rafael Barreiros Porto

    2018-04-01

    Full Text Available  Objective: Identifying which brand in a category conveys more or less value to the consumer raises questions about the composition of brand equity measures and the brands that make up the category. Measures to identify Consumer-Based Brand Equity (CBBE may include functional assessments of consumer’s brand choice and firms’ brand performance, as long as they embrace competing brands. In view of this, this study comes up with a validation of a measurement model of Consumer-Based Brand Equity for competing brands of products and services, testing for possible moderation (product / service and experienced / non-experienced consumers. Method: Appraising 39 brands, the model was composed of 6 metrics: awareness, perceived quality, loyalty, association, exclusiveness and willingness to pay a price premium. Confirmatory factorial analysis revealed the CBBE structure and multigroup moderation tests showed the comparisons between products and services and between experienced and non-experienced consumers. Main Result: The metrics have convergent validity with very good model fit. The metrics are similar for products / services, but different for consumers with / without experience (evidence of moderation. Contributions: Based on this measure, researchers and marketers can identify whether their brand's performance has been perceived better or worse than that of their competitors. Relevance/Originality: This article is the first to offer a more complete scale to assess the consumer-based brand equity of products and services, allowing the researcher to compare the competitiveness between brands. 

  1. Design For Utility, Sustainability And Societal Virtues: Developing Product Service Systems

    DEFF Research Database (Denmark)

    McAloone, Timothy Charles; Andreasen, Mogens Myrup

    2004-01-01

    , a factor 20 improvement in our environmental performance. One attempt, however, has recently emerged, which combines the product as an artefact with the service that the product provides to the user. Through the combination of these two facets, the company retains ownership of the physical artefact......There are a number of theories that describe the necessary improvements in global environmental performance in order to maintain status quo in our ecosystem. These theories are far reaching in their ambitions, and it is not immediately apparent as to how we should be able to achieve, for example...... and adds a responsibility and influence upon everything that the product gives rise to in its life; its usability, environmental and social virtues. This enables a series of potential improvements to the product¿s performance throughout its lifecycle. The ideal of product service system (PSS) development...

  2. Matching food service products to consumer demands through product development alliances and modularisation

    DEFF Research Database (Denmark)

    Olsen, Johanne Rønnow

    2009-01-01

    of product development managers (with the main themes food trends, meal solutions and product development alliances), as well as data from sensory studies of interactions between meal components. Apart from the quality cycle mentioned above, the research has generated the tools listed below to be applied......, more specifically, meal solutions. The results of this research contribute to the knowledge base on product development in the food industry, mainly regarding quality, product development alliances and modularisation,and fill several gaps in the literature. Future research should focus on further...... in the composition of meal solutions and, therefore cannot control all processing steps and interactions with other meal components. In this project, it is proposed that cooperation between food producers on product development (product development alliances) in relation to meal solutions can improve the quality...

  3. Top of the food chain: Product services in the food industry

    OpenAIRE

    Dixon, Andrew M.; Simon, Matthew

    2001-01-01

    This paper aims to describe the environmental impact of the food industry supply chain and explore the potential for new product-service systems in the food sector, which has not been subject to a great deal of eco-design research. Data from a cross-sector analysis of UK industry, concentrating on the sectors representing the food industry supply chain, is utilised. These sectors are agriculture, food processing, retailing, food services, and kitchen equipment. The analysis combines economic ...

  4. Sustainable Product Service Systems in Small and Medium Enterprises (SMEs: Opportunities in the Leather Manufacturing Industry

    Directory of Open Access Journals (Sweden)

    Ricardo J. Hernández Pardo

    2012-01-01

    Full Text Available This paper presents an approach to identify opportunities to develop sustainable Product Service Systems (PSS involving Small and Medium Enterprises (SMEs. The purpose of the research is to build understanding of how the integration of product and service design and the use of Information and Communication Technologies (ICT can contribute to identify opportunities to develop sustainable PSS involving SMEs. In order to develop the approach, research with 16 Colombian Manufacturing SMEs was carried out. A reference model and four generic types of PSS according to the relationships between product and service design and ICT are used to analyse the data. Finally, the possibility of extending the approach into a general framework to work with other industries is discussed.

  5. How forest management affects ecosystem services, including timber production and economic return

    DEFF Research Database (Denmark)

    Duncker, Philipp S.; Raulund-Rasmussen, Karsten; Gundersen, Per

    2012-01-01

    and services. By use of virtual but realistic datasets, we quantified, for multiple services, the effects of five forest management alternatives that form an intensity gradient. Our virtual forest management units represented Central European forest ecosystems in the submontane vegetation zone under a humid......–temperate climate with acidic soils. In this zone the European beech (Fagus sylvatica L.) is the dominant tree species. In order to assess the effects on ecosystem services, the untouched natural forest reserve served as a reference. Wherever possible, response functions were deduced to couple the various services...... via stand-level data to demonstrate trade-offs between the services. Management units comprised all development phases in the sense of a "normal forest". It was clearly illustrated that maximizing the rates of biomass production and carbon sequestration may conflict with protection of authentic...

  6. Increasing off-service resident productivity while on their emergency department rotation using shift cards.

    Science.gov (United States)

    Chakravarthy, Bharath; Posadas, Emerson; Ibrahim, Deena; McArthur, Kurt; Osborn, Megan; Hoonpongsimanont, Wirachin; Wong, Andrew; Lotfipour, Shahram

    2015-04-01

    Differences in productivity between off-service residents rotating in the emergency department (ED) and their emergency medicine (EM) resident counterparts have never been directly quantified. We sought to quantify the difference between off-service residents rotating in the ED and their EM resident counterparts. We also sought to find whether shift cards could be used to increase the productivity of off-service residents rotating in the ED. This is a prospective cohort study conducted at an urban, tertiary, Level I trauma center. We implemented the use of shift cards for off-service residents during their EM rotation. Completion of the shift card involved recording patients seen and their dispositions, procedures done, and documenting a learned bedside teaching point from their shift that day. Productivity was measured in terms of patients seen per hour (PPH) and relative value units per hour (RVU/h). Off-service residents showed a productivity of 0.529 PPH (95% confidence interval [CI] 0.493-0.566) and 1.40 RVU/h (95% CI 1.28-1.53) prior to implementation of shift cards. With the introduction of shift cards, productivity increased to 0.623 PPH (95% CI 0.584-0.663, p = 0.001) and 1.77 RVU/h (95% CI 1.64-1.91, p = 0.001). In comparison, first year EM resident productivity was 0.970 PPH (95% CI 0.918-1.02) and 3.01 RVU/h (95% CI 2.83-3.19). Shift cards can be used to foster motivation for off-service residents rotating in the ED, and is a simple and cost-effective method to improve system-based practices and utilization of resources. Copyright © 2015 Elsevier Inc. All rights reserved.

  7. Oak Ridge Isotope Products and Services - Current and Expected Supply and Demand

    International Nuclear Information System (INIS)

    Aaron, W.S.; Alexander, C.W.; Cline, R.L.; Collins, E.D.; Klein, J.A.; Knauer, J.B. Jr.; Mirzadeh, S.

    1999-01-01

    Oak Ridge National Laboratory (ORNL) has been a major center of isotope production research, development, and distribution for over 50 years. Currently, the major isotope production activities include (1) the production of transuranium element radioisotopes, including 252 Cf; (2) the production of medical and industrial radioisotopes; (3) maintenance and expansion of the capabilities for production of enriched stable isotopes; and, (4) preparation of a wide range of custom-order chemical and physical forms of isotope products, particularly in accelerator physics research. The recent supply of and demand for isotope products and services in these areas, research and development (R ampersand D), and the capabilities for future supply are described in more detail below. The keys to continuing the supply of these important products and services are the maintenance, improvement, and potential expansion of specialized facilities, including (1) the High Flux Isotope Reactor (HFIR), (2) the Radiochemical Engineering Development Center (REDC) and Radiochemical Development Laboratory (RDL) hot cell facilities, (3) the electromagnetic calutron mass separators and the plasma separation process equipment for isotope enrichment, and (4) the Isotope Research Materials Laboratory (IRML) equipment for preparation of specialized chemical and physical forms of isotope products. The status and plans for these ORNL isotope production facilities are also described below

  8. The AskIT Service Desk: A Model for Improving Productivity and Reducing Costs

    Energy Technology Data Exchange (ETDEWEB)

    Ashcraft, Phillip Lynn [Los Alamos National Lab. (LANL), Los Alamos, NM (United States); Fogle, Blythe G. [Los Alamos National Lab. (LANL), Los Alamos, NM (United States); Cummings, Susan M. [Los Alamos National Lab. (LANL), Los Alamos, NM (United States); Lopez, Leon [Los Alamos National Lab. (LANL), Los Alamos, NM (United States)

    2016-07-29

    This was prepared for the business process improvement presentation to the Department of Energy. Los Alamos National Laboratory provides a single point of contact, the AskIT Service Desk, to address issues that impact customer productivity. At the most basic level, what customers want is for their calls to be received, to get a response from a knowledgeable analyst, and to have their issues resolved and their requests fulfilled. Providing a centralized, single point of contact service desk makes initiating technical or business support simple for the customer and improves the odds of immediately resolving the issue or correctly escalating the request to the next support level when necessary. Fulfilling customer requests through automated workflow also improves customer productivity and reduces costs. Finally, customers should be provided the option to solve their own problems through easy access to self-help resources such as frequently asked questions (FAQs) and how-to guides. To accomplish this, everyone who provides and supports services must understand how these processes and functions work together. Service providers and those who support services must “speak the same language” and share common objectives. The Associate Directorate for Business Innovation (ADBI) began the journey to improve services by selecting a known service delivery framework (Information Technology Infrastructure Library, or ITIL). From this framework, components that contribute significant business value were selected.

  9. Analyzing Lifestyle and Consumption Pattern of Hire Groups under Product Service Systems in Taiwan

    Directory of Open Access Journals (Sweden)

    Jui-Che Tu

    2013-01-01

    Full Text Available This study explores the characteristics of rental goods, integrates the green concept in the design and development, and introduces the concept of product service into the rental consumption trend in Taiwan. This study takes the questionnaire survey to collect various opinions of the consumers to rental consumption and also classifies the Taiwanese consumers into five clusters based on the life styles, and the names of clusters are simple financial management cluster, environment and taste cluster, fashionable and flexible cluster, careful purchase cluster, and smart consumption cluster. Finally, conclusions are as follows. (1 The green consumption cognition and attitude of the consumers to the environmental goods can help to master the factor of green consumption property for developing the rental commodities. (2 The market segmentation of the rental consumption market can be enhanced by the variables of available life styles. (3 The applications with product service rental characteristics should take the opinion feedback of the consumers into the sustainable product development conditions and expand the service property of the product. (4 As the cost of cradle-to-cradle recycling pattern is high, the support and promotion of the government can help to construct the business model of product service rental consumption and develop the rental economy.

  10. 4th CIRP International Conference on Industrial Product-Service Systems

    CERN Document Server

    Kimita, Koji

    2013-01-01

    Industrial Product-Service Systems (IPS2), which is defined as “an integrated industrial product and service offering that delivers value in use,” has expanded rapidly over the last decade. IPS2 has allowed us to achieve both high added value and high productivity and has enriched our QOL by improving the performance of products and services. We are now struggling with many awkward issues related to sustainability, but IPS2 is expected to be the “philosopher’s stone” for solving these issues. Following the pattern of conferences held in Cranfield in 2009, Linköping in 2010, and Braunschweig in 2011, the fourth International CIRP Conference on Industrial Product-Service Systems, held on November 8-9, 2012, in Tokyo, will cover various aspects of IPS2. Topics planned for this year’s conference reflect the latest IPS2 information in both the natural sciences and humanities and include case studies from various industries. IPS2 is still a relatively new field, so it is important to keep track of the ...

  11. Product-line administration: a framework for redefining medical record department services.

    Science.gov (United States)

    Postal, S N

    1990-06-01

    Product-line administration is a viable approach for managing medical records services in an environment that demands high quantity and quality service levels. Product-line administration directs medical record department team members to look outside of the department and seek input from the customers it is intended to serve. The feedback received may be alarming at first, as the current state of products usually reveals a true lack of customer input. As the planning, defining, managing, and marketing phases are implemented, the road will not be easy and rewards will be slow to come. Product-line administration does not provide quick fixes, but it does provide long-term problem resolution as products are refined and new products developed to meet customer needs and expectations. In addition to better meeting the needs of the department's external customers, the department's internal customers' needs and expectations will be addressed. The participative management approach will help nurture each team member's creativity. The team members will have the opportunity to reach their full potential while reaping the rewards and benefits of providing products and services that meet the needs and expectations of all department customers. The future of the health care industry promises more changes as the country moves toward some form of prospective payment in the ambulatory setting. Reactive management and the constant struggle to catch up can no longer be accepted as a management approach. It is imperative that the medical record department be viewed as a business with product lines composed of quality products. The planning, defining, managing, and marketing components of product-line administration afford responsiveness to the current situation and the development of quality products that will ensure that medical record departments are prepared for the future.

  12. The perception of quality mapping product and service quality to consumer perceptions

    CERN Document Server

    Kenyon, George N

    2015-01-01

    Exploring the concept of quality management from a new point of view, this book presents a holistic model of how consumers judge the quality of products. It links consumer perceptions of quality to the design and delivery of the final product, and presents models and methods for improving the quality of these products and services. It offers readers an improved understanding of how and why the design process must consider how the consumer will perceive a product or service. In order to facilitate the presentation and understanding of these concepts, illustrations and case examples are also provided throughout the book.   This book provides an invaluable resource for managers, designers, manufacturers, professional practitioners and academics interested in quality management. It also offers a useful supplementary text for marketing and quality management courses.

  13. Products as communication platforms: Investigating and foretelling the evolution of product&service systems in the digital era

    OpenAIRE

    Vitale, Anna Serena; Pillan, Margherita

    2016-01-01

    [EN] In the lifecycle of material products, information and communication have always played a prominent part that, in the digital era, is growing and is expected to grow further, also enabling the blooming of grass root and bottom-up changes in the galaxy of designproduction-retail systems. Retail services are not just a way to obtain goods: they provide opportunities for social relationship and cultural growth, and can be considered as a field for social innovation. Our resea...

  14. Supporting Hydrometeorological Research and Applications with Global Precipitation Measurement (GPM) Products and Services

    Science.gov (United States)

    Liu, Zhong; Ostrenga, D.; Vollmer, B.; Deshong, B.; MacRitchie, K.; Greene, M.; Kempler, S.

    2016-01-01

    Precipitation is an important dataset in hydrometeorological research and applications such as flood modeling, drought monitoring, etc. On February 27, 2014, the NASA Global Precipitation Measurement (GPM) mission was launched to provide the next-generation global observations of rain and snow (http:pmm.nasa.govGPM). The GPM mission consists of an international network of satellites in which a GPM Core Observatory satellite carries both active and passive microwave instruments to measure precipitation and serve as a reference standard, to unify precipitation measurements from a constellation of other research and operational satellites. The NASA Goddard Earth Sciences (GES) Data and Information Services Center (DISC) hosts and distributes GPM data. The GES DISC is home to the data archive for the GPM predecessor, the Tropical Rainfall Measuring Mission (TRMM). GPM products currently available include the following:1. Level-1 GPM Microwave Imager (GMI) and partner radiometer products2. Goddard Profiling Algorithm (GPROF) GMI and partner products (Level-2 and Level-3)3. GPM dual-frequency precipitation radar and their combined products (Level-2 and Level-3)4. Integrated Multi-satellitE Retrievals for GPM (IMERG) products (early, late, and final run)GPM data can be accessed through a number of data services (e.g., Simple Subset Wizard, OPeNDAP, WMS, WCS, ftp, etc.). A newly released Unified User Interface or UUI is a single interface to provide users seamless access to data, information and services. For example, a search for precipitation products will not only return TRMM and GPM products, but also other global precipitation products such as MERRA (Modern Era Retrospective-Analysis for Research and Applications), GLDAS (Global Land Data Assimilation Systems), etc.New features and capabilities have been recently added in GIOVANNI to allow exploring and inter-comparing GPM IMERG (Integrated Multi-satelliE Retrievals for GPM) half-hourly and monthly precipitation

  15. Reflections on product/service-system (PSS) conceptualisation in a course setting

    DEFF Research Database (Denmark)

    Tan, Adrian; McAloone, Timothy Charles; Lauridsen, Erik Hagelskjær

    2009-01-01

    Product/service-system (PSS) approaches have over the past decade received considerable attention as possible sustainable innovation strategies. This paper presents and reflects upon the background, rationale and experiences behind a PSS design methodology applied with engineering students...... in a project course for the past five years. The methodology proposes four complementary dimensions of PSS: value proposition, product life cycle, activity modelling cycle and actor network, that all seem to comprehensively describe the essential conceptual design perspectives. Each of these dimensions...

  16. The Value of Product-enabled Services in Top R&D Spenders in Canada and Europe

    DEFF Research Database (Denmark)

    Tanev, Stoyan; Liotta, Giacomo; Kleismantas, Andrius

    This paper is based on an empirical study addressing the value of product-enabled services in top R&D spenders from Canada and Europe. The focus is on product-driven firms for which new service development is particularly challenging. Existing literature on the value attributes of hybrid value...... offers is mostly conceptual and needs to be further developed through empirical studies. The research sample used in this work consists of 83 product-driven firms that were selected from the list of the top 100 R&D spenders in 2011. Several combinations of keywords linked to different aspects of service....... The results show that the main service value attributes for Canadian firms are: better service effectiveness, higher market share, higher service quality, and customer satisfaction. The service value attributes for the European firms of the sample include, among others, product added-value, product...

  17. PENGARUH SERVICE QUALITY, PRODUCT QUALITY DAN PERCEIVED VALUE TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN INDUSTRI KAYU PERHUTANI

    Directory of Open Access Journals (Sweden)

    Winarni Saftarya Timedina Gultom

    2016-07-01

    Full Text Available The purpose of this research is to analyze the influences of service quality, product quality and perceived value on the satisfaction and loyalty of the customers of Perhutani wood industry, the level of customer satisfaction and loyalty and managerial implications. Four data analysis techniques were used including the structural equation modeling partial least squares (SEMPLS with 24 exogenous latent variable attributes and 6 endogenous latent variable attributes; CSI, CLI and IPA. SEMPLS results showed that the variables of service quality (T-statistic=2, 79*>T-table=1, 96 and product quality (T-statistic=6, 45*>T-table=1, 96 significantly influence the satisfaction of the customers of Perhutani wood industry. Perceived value variable (T-statistic=0, 65service quality, product quality, and perceived value provided by Perhutani wood industry. The main priority of the performances to be improved based on IPA include the attributes of accuracy of product sizes: length, width, thickness, complaint handling, product delivery, service employees, comprehension of needs, officer awareness, information on the documents and prevailing prices, service time completion, purchase document accuracy, price certainty, allocation certainty, suitability prices with quality, and affordable product prices.Keywords: perhutani, wood industry, satisfaction, loyalty, SEMPLS

  18. Sustainable product development through a life-cycle approach to product and service creation

    DEFF Research Database (Denmark)

    McAloone, Timothy Charles; Tan, Adrian Ronald

    2005-01-01

    possibilities to the company, ranging from the re-invention of core business, through gaining customer loyalty, expanding the customer base, and importantly, to the possibility of removing some of the traditional environmental problems connected to the consumption behaviour of users. PSS is new as an industrial...... of stakeholders, both in- and outside of the company, in order to deliver an augmented product to the customer in a satisfactory manner – and to be able to sustain this satisfaction throughout the whole company-customer relationship. We can prepare ourselves for a significant change in the way that traditional...... product manufacturing companies deliver their product to their customers – especially in the western world, where companies no longer can expect to compete on a global market with respect to cost, quality or time. It is our hypothesis, that if carried out correctly (aided by professional methods...

  19. Proposition Analysis of Fixed Broadband Services Based on Product Segmentation And Purchasing Power of Urban Society

    Directory of Open Access Journals (Sweden)

    Triyono Budi Santoso

    2016-03-01

    Full Text Available Tight competition in the broadband industry has forced the provider to have a good product propotition and strategy in the market, including market segmentation and type of services delivered based on customer’s expextation and intention to buy. This research aims to make a product proposition based on two major criteries in fixed broadband service, which are speed and price of the product, by looking into the competition in existing market (competitor’s product. As many players in Indonesia have created very tight situation, the will be launched product should have an attractive matter or differentiation in order to compete and get a “buy in” of the customer. In the research, some analysis was conducted across all the propositions by spreading questionnaires to respondents in urban area especially in Jakarta and Bandung, thus the provider can create product with an appropriate specifications to answer the needs of customers on their affordable price to buy. Some close-ended questions in the questionairres were scaled and performed by basic statistical approach methods. The result shows that product with affordable price is still become the choice of respondents in each segment (low, medium and high income. Price list per speed which is fitted to any segments is also suggested in this research. The result of the research can also be used to develop the product as a differentiation to be the choices and preferencesof customers.

  20. Staff perceptions of a Productive Community Services implementation: A qualitative interview study.

    Science.gov (United States)

    Bradley, Dominique Kim Frances; Griffin, Murray

    2015-06-01

    The Productive Series is a collection of change programmes designed by the English National Health Service (NHS) Institute for Innovation and Improvement to help frontline healthcare staff improve quality and reduce wasted time, so that this time can be reinvested into time spent with patients. The programmes have been implemented in at least 14 countries around the world. This study examines an implementation of the Productive Community Services programme that took place in a Community healthcare organisation in England from July 2010 to March 2012. To explore staff members' perceptions of a Productive Community Services implementation. Cross-sectional interview. Community Healthcare Organisation in East Anglia, England. 45 participants were recruited using purposive, snowballing and opportunistic sampling methods to represent five main types of staff group in the organisation; clinical team members, administrative team members, service managers/team leaders, senior managers and software support staff. Team members were recruited on the basis that they had submitted data for at least one Productive Community Services module. Semi-structured individual and group interviews were carried out after the programme concluded and analysed using thematic analysis. This report focuses on six of the themes identified. The analysis found that communication was not always effective, and there was a lack of awareness, knowledge and understanding of the programme. Many staff did not find the Productive Community Services work relevant, and although certain improvements were sustained, suboptimal practices crept back. Although negative outcomes were reported, such as the programme taking time away from patients initially, many benefits were described including improved stock control and work environments, and better use of the Electronic Patient Record system. One of the themes identified highlighted the positive perceptions of the programme, however a focus on five other themes

  1. Factors Influencing the Types of Products and Services Purchased over the Internet.

    Science.gov (United States)

    Phau, Ian; Poon, Sui Meng

    2000-01-01

    Presents the findings of an empirical investigation of Internet shopping in Singapore. Compares Internet buying behavior between potential Internet buyers and non-Internet buyers, and concludes that the classification of different types of products and services will significantly influence consumer choice between a retail store and the Internet.…

  2. Assessing impacts of intensified biomass production and biodiversity protection on ecosystem services provided by European forests

    NARCIS (Netherlands)

    Verkerk, P.J.; Mavsar, R.; Giergiczny, M.; Lindner, M.; Edwards, D.; Schelhaas, M.J.

    2014-01-01

    To develop viable strategies for intensifying the use of forest biomass and for increasing forest protection, impacts on ecosystem services need to be assessed. We investigated the biophysical and economic impacts of increased forest biomass production and biodiversity protection on forest ecosystem

  3. 78 FR 28643 - Technicolor Creative Services, Post Production Feature Mastering Division, Hollywood, California...

    Science.gov (United States)

    2013-05-15

    ... DEPARTMENT OF LABOR Employment and Training Administration [TA-W-81,335] Technicolor Creative Services, Post Production Feature Mastering Division, Hollywood, California; Notice of Termination of Reconsideration Investigation Pursuant to Section 221 of the Trade Act of 1974, as amended, a reconsideration investigation was initiated in on August ...

  4. Innovative assistive technology in Finnish public elderly-care services: a focus on productivity.

    Science.gov (United States)

    Melkas, Helinä

    2013-01-01

    The study investigates ways in which technology use may help municipalities improve productivity in elderly-care services. A case study of Finnish elderly-care services provides responses concerning impacts, decisions and options in technology use. The research data were collected during a 'smart home pilot' implemented in four housing service units. Over 60 assistive devices were introduced in the smart homes used during short-term housing periods. Both customers and care staff's experiences as well as processes related to the use of assistive devices were investigated on the basis of survey questionnaires, interviews and feedback. Assistive device-related operational processes were investigated with the help of concepts of 'resource focus', 'lost motion' and 'intermediate storage'. Four central operational processes were identified. Design and desirability as well as costs, such as opportunity costs of assistive devices were also a focus. Significant factors related to productivity were disclosed in this way. Technology use versus productivity needs to be 'circled' from the points of view of individual users, workplaces, service processes, and larger technology options. There must be long-term patience to introduce technology properly into use to produce positive impacts on productivity. Customers and care staff have an interlinked, vital role to play as decision-makers' informants.

  5. Can European sustainability and innovation policies accelerate the uptake of product-service systems?

    NARCIS (Netherlands)

    Tan, A.R.; Diaz Lopez, F.J.; Mudgal, S.; Tukker, A.

    2013-01-01

    This review paper presents preliminary results from on-going research on PSS policies in Europe. Despite the apparent potential of product-service systems (PSS) as more profitable, resource efficient and socially responsible, there has seemingly been limited uptake of this type of business model. A

  6. Risk and Protective Factors Associated with Gambling Products and Services: Indigenous Gamblers in North Queensland

    Science.gov (United States)

    Breen, Helen

    2012-01-01

    As part of a larger study, this paper reports on findings into risk and protective factors associated with gambling products and services by Indigenous Australians. Both Indigenous card gambling (traditional or unregulated) and commercial gambling (regulated) were investigated. Permission was granted by Indigenous Elders and by a university ethics…

  7. Product services for a resource-efficient and circular economy - A review

    NARCIS (Netherlands)

    Tukker, A.

    2015-01-01

    Since the 1990s, Product Service Systems (PSS) have been heralded as one of the most effective instruments for moving society towards a resource-efficient, circular economy and creating a much-needed 'resource revolution'. This paper reviews the literature on PSS in the last decade and compares the

  8. 136 Determinant of Adoption Pattern of New Product/Services in ...

    African Journals Online (AJOL)

    First Lady

    2013-01-28

    Jan 28, 2013 ... the adoption pattern for effective product management in the hotel industry. Specifically the study .... strong impact on NSD performance were strategic human resource .... affect how he/she chooses new services. in the case of night clubs in. Molumber it ..... Marketing in Nigeria Concepts, Principles and.

  9. 78 FR 57922 - American Energy Production, Inc., Best Energy Services, Inc., Community Central Bank Corporation...

    Science.gov (United States)

    2013-09-20

    ... SECURITIES AND EXCHANGE COMMISSION [File No. 500-1] American Energy Production, Inc., Best Energy Services, Inc., Community Central Bank Corporation, Explortex Energy, Inc., HemoBioTech, Inc., Larrea... concerning the securities of Community Central Bank Corporation because it has not filed any periodic reports...

  10. Orthogonal Views on Product/Service-System Design in an entire Industry Branch

    DEFF Research Database (Denmark)

    McAloone, Tim C.; Mougaard, Krestine; Neugebauer, Line Maria

    2011-01-01

    , understandings and approaches to PSS are still fluid. Much of the literature in the field of PSS has, until now, focused largely on the actual transition from product to PSS and has typically resided in the field of engineering design. Symptomatic of the current literature is the concept of service as the adding...

  11. A Rough VIKOR-Based QFD for Prioritizing Design Attributes of Product-Related Service

    Directory of Open Access Journals (Sweden)

    Xiuzhen Li

    2016-01-01

    Full Text Available Many manufacturers today are striving to offer high value-added product-related services (PRS due to increasing competition and environmental pressure. PRS can reduce the negative impact on the environment, because it extends the life of products and minimizes the cost. Product and service planning has been considered as the critical factor to the success of PRS. Quality function deployment (QFD has been recognized as an efficient planning tool which can convert customer needs (CNs into design attributes of PRS involving product attributes (PAs and service attributes (SAs. However, the subjective and vague information in the design of PRS with QFD may lead to inaccurate priority of PAs and SAs. To solve this problem, a novel rough VIKOR- (VIseKriterijumska Optimizaciji I Kompromisno Resenje- based QFD is proposed. The proposed approach integrates the strength of rough number (RN in manipulating vague concepts with less a priori information and the merit of VIKOR in structuring framework of compromise decision-making. Finally, an application in compressor-based service design is presented to illustrate the potential of the proposed method.

  12. 29 CFR 780.710 - A country elevator may sell products and services to farmers.

    Science.gov (United States)

    2010-07-01

    ... farmers. 780.710 Section 780.710 Labor Regulations Relating to Labor (Continued) WAGE AND HOUR DIVISION... Elevator § 780.710 A country elevator may sell products and services to farmers. Section 13(b)(14... feeders and other farmers, sell fuels for farm use, sell and treat seeds, and sell other farm supplies...

  13. Can European eco-innovation policies accelerate the uptake of product-service systems?

    NARCIS (Netherlands)

    Tan, A.R.; Diaz Lopez, F.J.; Mudgal, S.; Tukker, A.

    2013-01-01

    Despite the apparent potential of product-service systems (PSS) as a more profitable, resource efficient and socially responsible form of eco-innovation, there has seemingly been limited uptake of this type of business model. A current gap in the literature is that most of the available academic

  14. Engaged scholarship for designing product service system innovation opportunities in an industrial design course

    NARCIS (Netherlands)

    Lu, Y.; Baha, S.E.; Hsieh, P.H.

    2013-01-01

    This paper explores a design case study in an industrial design classroom in which actors with diverse expertise were involved for the creation of Product Service System (PSS) innovation opportunities in societal contexts. By engaging diverse experts from different fields, the classroom was turned

  15. A U.S. Forest Service special forest products appraisal system: background, methods, and assessment.

    Science.gov (United States)

    Jerry Smith; Lisa K. Crone; Susan J. Alexander

    2010-01-01

    Increasing concern over the management and harvest of special forest products (SFP) from national forest lands has led to the development of new Forest Service policy directives. In this paper, we present a brief history of SFPs in the Western United States, highlighting the issues that necessitated new management direction. The new policy directives that led to the...

  16. Fostering creativity in product and service development: validation in the domain of information technology.

    Science.gov (United States)

    Zeng, Liang; Proctor, Robert W; Salvendy, Gavriel

    2011-06-01

    This research is intended to empirically validate a general model of creative product and service development proposed in the literature. A current research gap inspired construction of a conceptual model to capture fundamental phases and pertinent facilitating metacognitive strategies in the creative design process. The model also depicts the mechanism by which design creativity affects consumer behavior. The validity and assets of this model have not yet been investigated. Four laboratory studies were conducted to demonstrate the value of the proposed cognitive phases and associated metacognitive strategies in the conceptual model. Realistic product and service design problems were used in creativity assessment to ensure ecological validity. Design creativity was enhanced by explicit problem analysis, whereby one formulates problems from different perspectives and at different levels of abstraction. Remote association in conceptual combination spawned more design creativity than did near association. Abstraction led to greater creativity in conducting conceptual expansion than did specificity, which induced mental fixation. Domain-specific knowledge and experience enhanced design creativity, indicating that design can be of a domain-specific nature. Design creativity added integrated value to products and services and positively influenced customer behavior. The validity and value of the proposed conceptual model is supported by empirical findings. The conceptual model of creative design could underpin future theory development. Propositions advanced in this article should provide insights and approaches to facilitate organizations pursuing product and service creativity to gain competitive advantage.

  17. Forest Management for Non-Wood Forest Products and Services in ...

    African Journals Online (AJOL)

    The contribution of Non-Wood Forest Products (NWFPs) and services in livelihood support has been reviewed. Quite a number of NWFPs are also important articles of commerce and contribute significantly to the economies various African countries. The non-consumptive role of forests has been examined in terms of ...

  18. Quality of gourmand products and services and modern trends in restaurant industry

    Directory of Open Access Journals (Sweden)

    Ćirić Nata

    2014-01-01

    Full Text Available Improving Hotel offers by introducing different contents and services (swimming pools, bars, conference rooms, specialized restaurants, diverse and attractive cuisine, with strategic and holistic approach to the hotel - tourist activities, can lead to increased tourist traffic and tourist spending. The modern touristic demand is very critical and sophisticated, particularly in the terms of content and new culinary trends. Religious customs, traditions and different ways of living, vegetarianism, organic food, healthy food, slow food etc., determine the specific consciousness of the choice of foods and nutrition for many tourists. The restaurants known for their fine gastronomy and service are in a stronger competitive position than restaurants that do not keep the continuity of high quality products and services. Creating a restaurant with an organic, macrobiotic or vegetarian food can be a significant form of marketing strategy aim to establish a superior quality catering industry products and achievement of competitive advantage in that respect.

  19. Association Between Employee Dental Claims, Health Risks, Workplace Productivity, and Preventive Services Compliance.

    Science.gov (United States)

    Burton, Wayne N; Chen, Chin-Yu; Li, Xingquan; Schultz, Alyssa B

    2017-08-01

    This study examined differences in health risks and workplace outcomes among employees who utilized preventive dental services compared with other employees. A retrospective observational study of employees of a large financial services corporation, with data from health risk appraisal questionnaires, medical claims, pharmacy claims, and dental claims. Employees with no dental claims were significantly more likely to have a variety of health risk factors (such as obesity and tobacco use), health conditions (such as diabetes), absenteeism, and lost on-the-job productivity, and were significantly less likely to be compliant with clinical preventive services compared with those with preventive dental claims. Employees with preventive dental claims had fewer health risks and medical conditions and better health and productivity measures. Study employees underutilized free dental care; employers should incorporate preventive dental care awareness into their worksite wellness programs.

  20. Uranium Production Safety Assessment Team. UPSAT. An international peer review service for uranium production facilities

    International Nuclear Information System (INIS)

    1996-01-01

    The IAEA Uranium Production Safety Assessment Team (UPSAT) programme is designed to assist Member States to improve the safe operation of uranium production facilities. This programme facilitates the exchange of knowledge and experience between team members and industry personnel. An UPSAT mission is an international expert review, conducted outside of any regulatory framework. The programme is implemented in the spirit of voluntary co-operation to contribute to the enhancement of operational safety and practices where it is most effective, at the facility itself. An UPSAT review supplements other facility and regulatory efforts which may have the same objective

  1. A qualitative study of the challenges related to the development of product enabled services in technology driven start-ups

    OpenAIRE

    Pedersen, Søren; Tanev, Stoyan; Ma, Zheng; Lin, Chih-Cheng

    2012-01-01

    Product-enabled service development has been identified as one of the potential sources for sustainable growth and competitiveness of firms in advanced economies. Many firms are in the process of shifting their focus from offering standalone products or services towards integrated offerings of products and services to meet specific customer demands, thus generating additional value. This paper examines technology-based start-ups’ attitude towards the development of hybrid offerings as part of...

  2. AREVA NP products and services for NPP operation and maintenance improvement

    International Nuclear Information System (INIS)

    Dechelette, Anne; Rat, Guy Le

    2009-01-01

    AREVA supplies customized services throughout the reactor improvement process according to clients' requirements: safety, performance, availability, obsolescence, operating and maintenance conditions, environment and technical assistance. Form design studies to on site modification and implementation including requalification tests, AREVA, as OEM*, has various products and services in the field of Engineering and Upgrading to satisfy client demands. In keeping with Inpo's AP913 approach, AREVA is particularly skilled in this methodology to help utilities improve availability factor and maintenance programs. AREVA has customized its services to many utilities in cooperating with local partners, suppliers, and engineering service providers through partnerships, consortiums, joint ventures, etc. AREVA's knowledge of the fleet's operation and maintenance experience helps NPP clients to identify the most cost effective improvements and approaches. Different examples of modifications of modifications and improvements performed in France and abroad illustrate AREVA's involvement in the NPP continuous upgrade process

  3. Advanced Analytics service to enhance workflow control at the ATLAS Production System

    CERN Document Server

    Titov, Mikhail; The ATLAS collaboration

    2018-01-01

    Modern workload management systems that are responsible for central data production and processing in High Energy and Nuclear Physics experiments have highly complicated architectures and require a specialized control service for resource and processing components balancing. Such a service represents a comprehensive set of analytical tools, management utilities and monitoring views aimed at providing a deep understanding of internal processes, and is considered as an extension for situational awareness analytic service. Its key points are analysis of task processing, e.g., selection and regulation of key task features that affect its processing the most; modeling of processed data lifecycles for further analysis, e.g., generate guidelines for particular stage of data processing; and forecasting processes with focus on data and tasks states as well as on the management system itself, e.g., to detect the source of any potential malfunction. The prototype of the advanced analytics service will be an essential pa...

  4. Climate Products and Services to Meet the Challenges of Extreme Events

    Science.gov (United States)

    McCalla, M. R.

    2008-12-01

    The 2002 Office of the Federal Coordinator for Meteorological Services and Supporting Research (OFCM1)-sponsored report, Weather Information for Surface Transportation: National Needs Assessment Report, addressed meteorological needs for six core modes of surface transportation: roadway, railway, transit, marine transportation/operations, pipeline, and airport ground operations. The report's goal was to articulate the weather information needs and attendant surface transportation weather products and services for those entities that use, operate, and manage America's surface transportation infrastructure. The report documented weather thresholds and associated impacts which are critical for decision-making in surface transportation. More recently, the 2008 Climate Change Science Program's (CCSP) Synthesis and Assessment Product (SAP) 4.7 entitled, Impacts of Climate Change and Variability on Transportation Systems and Infrastructure: Gulf Coast Study, Phase I, included many of the impacts from the OFCM- sponsored report in Table 1.1 of this SAP.2 The Intergovernmental Panel on Climate Change (IPCC) reported that since 1950, there has been an increase in the number of heat waves, heavy precipitation events, and areas of drought. Moreover, the IPCC indicated that greater wind speeds could accompany more severe tropical cyclones.3 Taken together, the OFCM, CCSP, and IPCC reports indicate not only the significance of extreme events, but also the potential increasing significance of many of the weather thresholds and associated impacts which are critical for decision-making in surface transportation. Accordingly, there is a real and urgent need to understand what climate products and services are available now to address the weather thresholds within the surface transportation arena. It is equally urgent to understand what new climate products and services are needed to address these weather thresholds, and articulate what can be done to fill the gap between the

  5. Mind the gap! International Comparisons of Productivity in Services and Goods Production

    NARCIS (Netherlands)

    Inklaar, Robert; Timmer, Marcel; van Ark, Bart

    2006-01-01

    In this paper, we make a comparison of industry output, inputs and productivity growth and levels between seven advanced economies (Australia, Canada, France, Germany, Netherlands, UK and U.S.). Our industry-level growth accounts make use of input data on labour quantity (hours) and composition

  6. An approach for siting poplar energy production systems to increase productivity and associated ecosystem services

    Science.gov (United States)

    R.S. Jr. Zalesny; D.M. Donner; D.R. Coyle; W.L. Headlee; R.B. Hall

    2010-01-01

    Short rotation woody crops (SRWC) such as Populus species and hybrids (i.e., poplars) are renewable energy feedstocks that are vital to reducing our dependence on non-renewable and foreign sources of energy used for heat, power, and transportation fuels. Highly productive poplars grown primarily on marginal agricultural sites are an important...

  7. Product policy - the main component of the marketing mix in the Romanian health services.

    Science.gov (United States)

    Coculescu, B I; Purcarea, V L; Coculescu, E C

    2016-01-01

    The objectives of the reforms in the EU healthcare systems are based on the implementation of the marketing concept in the health systems, which are, among other things: • efficient management of the financial resources and control costs of the rendered health services; • increased satisfaction of the clients of health care services; • broad accessibility to health services; • effective implementation of modern technologies; • rational stimulation of medical services consumption; • achievement of a fair and neutral competition between the public/ private providers and health insurance companies; • introduction of performance criteria in order to increase the incomes of the medical staff and hierarchy in hospitals; • implementation of modern management methods in health services management; • decentralization of the public healthcare system. Product policy in the medical system of healthcare - the most important component of the marketing mix - is the attitude that addresses a medical organization to the volume, structure, and diversity of services subject to their own activities in relation to the requirements of the services market and the competitive actions of other medical institutions.

  8. Seibt: Environmental engineering. 4th edition, 1995. Buyer's guide for environmental engineering. Products, suppliers, services

    International Nuclear Information System (INIS)

    Anon.

    1995-01-01

    The book lists more than 8,900 enterprises in German-speaking countries and informs the reader about their products and services. A product index with more than 7,000 entries facilitates access to the desired information. For each product, suppliers and producers are liested in the main part of the buyer's guide with their complete address, telephone number, and fax number. In addition, there is an alphabetic list of suppliers and a section on trademarks. The nomenclature according to which the book is structured is continually revised and updated by experts

  9. Business models for Serious Games developers - transition from a product centric to a service centric approach

    DEFF Research Database (Denmark)

    Hauge, Jannicke Baalsrud; Wiesner, Stefan; Sanchez, Rosa Garcia

    2014-01-01

    In the context of the serious games industry, up to now the most commonly used business models (BM) among developers representing small and medium enterprises (SMEs) consists in offering an individual product to the customer, based on tailored one-of a kind production. Such production has high...... application fields of SG, before it presents two examples of a successful transition towards a service oriented BM within the same fields Based on this, it finally discusses the opportunities and the threats of using such BMs for SG developers....

  10. Empowering the end-user in smart grids: Recommendations for the design of products and services

    International Nuclear Information System (INIS)

    Geelen, Daphne; Reinders, Angèle; Keyson, David

    2013-01-01

    In discussions on smart grids, it is often stated that residential end-users will play a more active role in the management of electric power supply and demand. They are expected to shift from a passive role as consumer of electricity to an active role as co-provider. In this article, the extent to which current technologies, products and services empower end-users to take up an active role as co-providers is evaluated. Based on a review of literature and related pilot projects, current approaches were found to be driven by technical and financial considerations. There appears to be a lack of product and service design that supports end-users in their role as co-providers in a smart grid. This is reflected in the lack of thought given to how the end-users’ process of behavioral change can be supported to enable the transition from consumer to co-provider. Several recommendations are provided for product and service designers towards fostering the role of co-provider, which comes under under: (a) user interaction needs, (b) approaches to behavioral change and (c) community initiatives and management of resources. Designers are considered to play a bridging role between policy making and engineering, while facilitating involvement of end-users in the design process. - Highlights: • Overview of products and services for residential end-users in smart grids. • Evaluation of extent to which end-users are empowered to adopt a co-provider role. • Products and services often focus on technical functionality and financial incentives. • Behavioral aspects and social context would have to be taken into account more. • Design recommendations are proposed to empower end-users in becoming co-providers

  11. Do Digital Systems and Concept in Modern Public Service Production Have a Negative Impact on Citizens as End-Users?

    DEFF Research Database (Denmark)

    Pedersen, John Storm; Rendtorff, Jacob Dahl

    2016-01-01

    Do digital systems and concepts in modern public service production have a negative impact on citizens as end-users? To answer this research question, we shall first present our theoretical framework ‘the institutional logics perspective’ and show how we deploy this on modern public service...... production. Second, we claim that digital systems and concepts develop a new institutional logic within modern public service production: the ‘digital logic’. Third, we analyze and discuss the new logic´s possible impact on citizens as end-users. Fourth, we discuss the ethical dimensions of values and ethics...... in relation to public service production and digitizing....

  12. Assessing the antecedents of customer loyalty on healthcare insurance products: Service quality; perceived value embedded model

    Directory of Open Access Journals (Sweden)

    Fadi Abdelmuniem Abdelfattah

    2015-11-01

    Full Text Available Purpose: This research aim to investigate the influence of service quality attributes towards customers’ loyalty on health insurance products. In addition, this research also tested the mediation role of perceived value in between service quality and customers’ loyalty on health insurance products. Design/methodology/approach: Based on the literature review, this research developed a conceptual model of customers loyalty embedded with service quality and perceived value. The study surveyed 342 healthcare insurance customers. Apart from assessing the reliability and validity of the constructs through confirmatory factor analysis, this research also used structural equation modelling (SEM approach to test the proposed hypothesis. Findings: The results from the inferential statistics revealed that the healthcare insurance customers are highly influenced by service quality followed by the perceived value in reaching their loyalty towards a particular health insurance service provider. Research limitations/implications: The sample for this study is based on health insurance customers only and it is suggested that future studies enlarge the scope to include others type of customers of different insurance products. Practical implications: In order to encourage the customers to more loyal towards their service providers, this research will add value for the mangers to understand the items of service quality and considering the perceived value of the target customers in order to optimize their loyalty. As whole, the outcome of this research will assist managers for better understanding of the customers’ loyalty antecedents under the perspective of healthcare insurance products. Originality/value: This paper has tried to provide a comprehensive understanding about customers’ loyalty under the perspective of service quality and perceived values context in the Malaysian health care insurance industry. Since there was a lack of such research in

  13. Community-based productivity veterinary service for smallholder dairy farmers in Bangladesh

    Energy Technology Data Exchange (ETDEWEB)

    Shamsuddin, M; Bhattacharjee, J; Talukdar, A.K., E-mail: m.shamsuddin@cdvf.org.b [Department of Surgery and Obstetrics, Bangladesh Agricultural University, Mymensingh (Bangladesh); Goodger, W J; Momont, H [Department of Medical Sciences, School of Veterinary Medicine, University of Wisconsin-Madison, Wisconsin (United States); Frank, G [Department of Agricultural Economics, University of Wisconsin-Madison, Wisconsin (United States); Akhteruzzaman, M [Department of Agricultural Economics, Bangladesh Agricultural University, Mymensingh (Bangladesh)

    2010-07-01

    The productivity veterinary services, which include disease control and management of reproduction, udder health and nutrition, are not practised in smallholder dairy farms although they are proven to increase milk production in large dairy herds. We introduced an on-farm service with the participation of farmer associations where individual veterinarians made a scheduled visit to perform preventive and emergency cattle health care, reproduction, and feed management. We examined 1 849 animals on 862 farms guided by specific forms, a breeding calendar and a herd summary generated from data of the initial visit by using a Microsoft Access based computer application. On average, 53% anoestrous heifers and 67% anoestrous cows resumed their oestrous cycle when treated with hormones, vitamin AD{sub 3}E or nutritional supplements. Forty percent of cows with uterine infections conceived when treated with intrauterine antibiotics or prostaglandin F{sub 2{alpha}} (PGF{sub 2{alpha}}) was injected intramuscularly before artificial insemination (AI) was done. When GnRH was injected at the time of AI, 73% repeat breeder cows conceived. About 78% of cows recovered from mastitis and 88% of sick animals recovered when treatment was given based on clinical diagnosis. A database on common cattle diseases was established. More than 75% of farms that received the service had an income increase ranging from US$1 to US$40.7/month/cow. Productivity veterinary services can increase farmers' incomes and the number of cows available for breeding. (author)

  14. Isotope materials availability and services for target production at the Oak Ridge National Laboratory

    International Nuclear Information System (INIS)

    Ratledge, J.E.; Dahl, T.L.; Ottinger, C.L.; Aaron, W.S.; Adair, H.L.

    1987-01-01

    Materials available through the Isotope Distribution Program include separated stable isotopes, byproduct radioisotopes, and research quantities of source and special nuclear materials. Isotope products are routinely available in the forms listed in the product description section of the Isotopes Products and Services Catalog distributed by the Oak Ridge National Laboratory (ORNL). Different forms can be provided in some cases, usually at additional cost. Routinely available services include cyclotron target irradiations, fabrication of special physical forms, source encapsulation, ion implantation, and special purifications. Materials and services that are not offered as part of the routine distribution program may be made available from commercial sources in the United States. Specific forms of isotopic research materials include thin films and foils for use as accelerator targets, metal or other compounds in the form of bars or wires, and metal foils. Methods of fabrication include evaporation, sputtering, rolling, electrolytic deposition, pressing, sintering, and casting. High-purity metal forms of plutonium, americium, and curium are prepared by vacuum reduction/distillation. Both fissionable and nonfissionable neutron dosimeters are prepared for determining the neutron energy spectra, flux, and fluence at various locations within a reactor. Details on what materials are available and how the materials and related services can be obtained from ORNL are described. (orig.)

  15. What are the Dominant Factors of Students’ Productive Skills in Construction Services?

    Science.gov (United States)

    Oroh, R. R.; S, Haris A.; Sugandi, R. M.; Isnandar

    2018-02-01

    The purpose of this study to determine the dominant factors of students’ productive skills in doing the work of concrete structures that fit the needs of construction services. Sample of the respondents is vocational high school students from several districts and cities in North Sulawesi, Indonesia. Data are obtained through the performance test instruments of student. Whereas, data analysis is performed using factor analysis. The result of this research show the dominant factors of the students’ productive skills in doing the work of concrete structures that is according to the need of construction services, namely: (a) factor the working of concrete casting consists of making scaffolding from good materials and conducting concrete casting according to working method; and (b) factor the working of concrete reinforcing consists of read the working drawings for concrete reinforcement and make the concrete formwork from good material. Some of the respondent’s students in doing some concrete structure work have done well, but not yet according to working drawings, working methods and technical specifications of the work. The learning is done in accordance with the competency-oriented school curriculum but the teaching materials given have not been maximized in accordance with the needs of productive skills required construction services industry. The results have an impact on the low absorption of graduates in the implementation of the construction services industry.

  16. Evaluating the Effects of Co-Production Initiatives in Public Service Organizations

    DEFF Research Database (Denmark)

    Brix, Jacob; Krogstrup, Hanne Kathrine; Mortensen, Nanna Møller

    2017-01-01

    A change from New Public Management to New Public Governance (NPG) does not occur overnight. This forces public service organizations to develop new hybrid organizational forms as strategic response to the current situation. In NPG the basic assumption is that coproduction will result in increased...... efficiency and effectiveness for public service organizations as a new organizational recipe. However, a recent review determines that only few empirical studies document these claimed effects. To enable the creation of more empirical evidence that establish the effects of co-production, the purpose of our...

  17. USDA Foreign Agricultural Service overview for operational monitoring of current crop conditions and production forecasts.

    Science.gov (United States)

    Crutchfield, J.

    2016-12-01

    The presentation will discuss the current status of the International Production Assessment Division of the USDA ForeignAgricultural Service for operational monitoring and forecasting of current crop conditions, and anticipated productionchanges to produce monthly, multi-source consensus reports on global crop conditions including the use of Earthobservations (EO) from satellite and in situ sources.United States Department of Agriculture (USDA) Foreign Agricultural Service (FAS) International Production AssessmentDivision (IPAD) deals exclusively with global crop production forecasting and agricultural analysis in support of the USDAWorld Agricultural Outlook Board (WAOB) lockup process and contributions to the World Agricultural Supply DemandEstimates (WASE) report. Analysts are responsible for discrete regions or countries and conduct in-depth long-termresearch into national agricultural statistics, farming systems, climatic, environmental, and economic factors affectingcrop production. IPAD analysts become highly valued cross-commodity specialists over time, and are routinely soughtout for specialized analyses to support governmental studies. IPAD is responsible for grain, oilseed, and cotton analysison a global basis. IPAD is unique in the tools it uses to analyze crop conditions around the world, including customweather analysis software and databases, satellite imagery and value-added image interpretation products. It alsoincorporates all traditional agricultural intelligence resources into its forecasting program, to make the fullest use ofavailable information in its operational commodity forecasts and analysis. International travel and training play animportant role in learning about foreign agricultural production systems and in developing analyst knowledge andcapabilities.

  18. Getting out what we put in: productivity of the English National Health Service.

    Science.gov (United States)

    Castelli, Adriana; Laudicella, Mauro; Street, Andrew; Ward, Padraic

    2011-07-01

    Many countries are incorporating direct measures of non-market outputs in the national accounts. For any particular output to be included there has to be data about it for two adjacent periods. This is problematic because the classification of non-market outputs is often subject to wholesale revision. We outline the challenges associated with classification changes and propose a solution. To illustrate we construct output and input indices and estimate productivity growth of the English National Health Service (NHS) for the period 2003-2004 to 2007-2008. Our index of output growth incorporates all care provided to NHS patients and captures improvements in survival rates, waiting times and disease management. We find that more patients are being treated and the quality of the care they receive has been improving. We implement our approach to dealing with changes as to how health services are defined and show what effect this has on estimates of output growth. Our index of input growth captures all labour, intermediate and capital inputs into health service production and we improve on how capital has been measured in the past. Inputs have increased over time but there has also been a slowdown since 2005-2006, primarily the result of a levelling off in staff recruitment and less reliance on the use of agency staff. Productivity is assessed by comparing output growth with growth in inputs, the net effect being constant productivity growth between 2003-2004 and 2007-2008.

  19. Microfoundations for Sustainable Growth with Eco-Intelligent Product Service-Arrangements

    Directory of Open Access Journals (Sweden)

    Najine Ameli

    2013-03-01

    Full Text Available This paper argues that the contemporary growth paradigm needs to be reconsidered on a micro level of consumption and product service-systems. This becomes necessary since a dynamic link between macro strategies and micro implementation of sustainable growth is missing up to date. Therefore, mainstream sustainability strategies of efficiency and consistency are extended by sufficiency in order to integrate strategies for individual welfare within their social environment. Limits to and drivers for growth are revised and updated socially in terms of qualitative values, diminishing marginal utility or symbolic social distinction. We elaborate a definition of sustainable growth that fosters individual welfare by enhancing social enactment within the boundaries of environmental space. Shifting focus on social aspects in design fosters more sustainable production and consumption patterns while sustaining individual welfare. We derive latent indications for eco-intelligent product service-arrangements and evaluate to concepts by referring to introduced definitions and according indications. With doing so, we illustrate new pathways for the translation of sustainable growth and strategies into product service-systems.

  20. Global Precipitation Measurement (GPM) Mission Products and Services at the NASA Goddard Earth Sciences Data and Information Services Center (GES DISC)

    Science.gov (United States)

    Liu, Z.; Ostrenga, D.; Vollmer, B.; Kempler, S.; Deshong, B.; Greene, M.

    2015-01-01

    The NASA Goddard Earth Sciences (GES) Data and Information Services Center (DISC) hosts and distributes GPM data within the NASA Earth Observation System Data Information System (EOSDIS). The GES DISC is also home to the data archive for the GPM predecessor, the Tropical Rainfall Measuring Mission (TRMM). Over the past 17 years, the GES DISC has served the scientific as well as other communities with TRMM data and user-friendly services. During the GPM era, the GES DISC will continue to provide user-friendly data services and customer support to users around the world. GPM products currently and to-be available: -Level-1 GPM Microwave Imager (GMI) and partner radiometer products, DPR products -Level-2 Goddard Profiling Algorithm (GPROF) GMI and partner products, DPR products -Level-3 daily and monthly products, DPR products -Integrated Multi-satellitE Retrievals for GPM (IMERG) products (early, late, and final) A dedicated Web portal (including user guides, etc.) has been developed for GPM data (http://disc.sci.gsfc.nasa.gov/gpm). Data services that are currently and to-be available include Google-like Mirador (http://mirador.gsfc.nasa.gov/) for data search and access; data access through various Web services (e.g., OPeNDAP, GDS, WMS, WCS); conversion into various formats (e.g., netCDF, HDF, KML (for Google Earth), ASCII); exploration, visualization, and statistical online analysis through Giovanni (http://giovanni.gsfc.nasa.gov); generation of value-added products; parameter and spatial subsetting; time aggregation; regridding; data version control and provenance; documentation; science support for proper data usage, FAQ, help desk; monitoring services (e.g. Current Conditions) for applications. The United User Interface (UUI) is the next step in the evolution of the GES DISC web site. It attempts to provide seamless access to data, information and services through a single interface without sending the user to different applications or URLs (e.g., search, access

  1. Guidelines for evaluating the environmental performance of Product/Service-Systems through life cycle assessment

    DEFF Research Database (Denmark)

    Kjær, Louise Laumann; Pigosso, Daniela C. A.; McAloone, Tim C.

    2018-01-01

    Product/Service-Systems (PSS) such as integrated solutions, performance-based contracts or sharing systems are often proposed as means to enable improved environmental sustainability. However, PSS are not necessarily environmentally benign compared to conventional systems. Quantitative environmen......Product/Service-Systems (PSS) such as integrated solutions, performance-based contracts or sharing systems are often proposed as means to enable improved environmental sustainability. However, PSS are not necessarily environmentally benign compared to conventional systems. Quantitative....... In this article, we propose a set of guidelines consisting of six steps, which elaborates the LCA process with respect to the specific consideration for PSS assessment. The guidelines were developed based on identified challenges for the application of LCA on PSS, a review of existing LCAs on PSS case studies...

  2. Quantification and valuation of ecosystem services in diverse production systems for informed decision-making

    DEFF Research Database (Denmark)

    Ghaley, Bhim Bahadur; Vesterdal, Lars; Porter, John Roy

    2014-01-01

    The empirical evidence of decline in ecosystem services (ES) over the last century has reinforced the call for ES quantification, monitoring and valuation. Usually, only provisioning ES are marketable and accounted for, whereas regulating, supporting and cultural ES are typically non-marketable a......The empirical evidence of decline in ecosystem services (ES) over the last century has reinforced the call for ES quantification, monitoring and valuation. Usually, only provisioning ES are marketable and accounted for, whereas regulating, supporting and cultural ES are typically non......-marketable and overlooked in connection with land-use or management decisions. The objective of this study was to quantify and value total ES (marketable and non-marketable) of diverse production systems and management intensities in Denmark to provide a basis for decisions based on economic values. The production systems...

  3. Productivity Growth in the English National Health Service from 1998/1999 to 2013/2014.

    Science.gov (United States)

    Bojke, Chris; Castelli, Adriana; Grašič, Katja; Street, Andrew

    2017-05-01

    Productivity growth is a key measure against which National Health Service (NHS) achievements are judged. We measure NHS productivity growth as a set of paired year-on-year comparisons from 1998/1999-1999/2000 through 2012/2013-2013/2014, which are converted into a chained index that summarises productivity growth over the entire period. Our measure is as comprehensive as data permit and accounts for the multitude of diverse outputs and inputs involved in the production process and for regular revisions to the data used to quantify outputs and inputs. Over the full-time period, NHS output increased by 88.96% and inputs by 81.58%, delivering overall total factor productivity growth of 4.07%. Productivity growth was negative during the first two terms of Blair's government, with average yearly growth rate of -1.01% per annum (pa) during the first term (to 2000/2001) and -1.49% pa during the second term (2000/2001-2004/2005). Productivity growth was positive under Blair's third term (2004/2005-2007/2008) at 1.41% pa and under the Brown government (2007/2008-2010/2011), averaging 1.13% pa. Productivity growth remained positive under the Coalition (2010/2011-2013/2014), averaging 1.56% pa. © 2016 The Authors Health Economics Published by John Wiley & Sons Ltd. © 2016 The Authors Health Economics Published by John Wiley & Sons Ltd.

  4. Marketing channels of banking products and services in contemporary business environment

    OpenAIRE

    Rakita Aleksandra

    2016-01-01

    Marketing application in banking is dating back to the 50s of 20th century, and since then its role is constantly changing. His modern role of synthesis of analysis, planning and control of the bank in the financial markets, achieved by the use of instruments of marketing mix (product, price, distribution and promotion). The paper is an analysis of the distribution function, and is primarily an overview of the modern distribution channels of banking products and services in the US, as the mos...

  5. The Coordinates of Co-Production in the Educational Services System

    Directory of Open Access Journals (Sweden)

    Jivan Alexandru

    2017-06-01

    Full Text Available The paper proposes a certain delimitation of the concepts of cooperation and co-production in services and aims to apply them concretely in education, related to the connections (cooperation between offeror and beneficiary. The article is part of a wider plan that seeks to implement the legitimacy of using the notion of co-production in all sectors of activity, whether it is the one of goods or services to designate cooperative relationships between producer and consumer or, as we like to say, between the offeror and the beneficiary. The article starts with the definition and clarification of the concept of co-production. After briefly setting several conceptual aspects, an applied analysis is performed on a group of respondents from education, using a questionnaire developed to provide adequate information for the purposes set forth: some relationships between the influence factors of the co-production between teacher and student are analysed. The questionnaire allows us to share interesting conclusions regarding the reasons that make people to participate. An analysis of the logic behind the co-production phenomenon is offered, reserves for the improvement of such relations being revealed for the education system. The conclusions following the data analysis confirm the initial assumptions and reveal interesting aspects, as described in the final section.

  6. Product-service system method to measure sustainability level of traditional smoked fish processing industries

    OpenAIRE

    Purwaningsih Ratna; Cahyantari Anggaina Elfandora; Ariyani Zulfaida; Susanty Aries; Arvianto Ary; Santoso Haryo

    2018-01-01

    Small Medium Enterprise’s (SME) of traditional fish processing at Semarang, Central Java, Indonesia still focus their business on gain more profits. Sustainability aspect has not received enough attention yet. This study aims to review the sustainability level of SME smoked fish Semarang using product service system (PSS) method. PSS consists of three dimensions (1) Environment, (2) Socio-cultural and (3) Economic. Each dimension consists of 6 criteria's. PSS not only assess the level of sust...

  7. Organising Sustainable Transition: Understanding the Product, Project and Service Domain of the Built Environment

    DEFF Research Database (Denmark)

    Thuesen, Christian; Koch-Ørvad, Nina; Maslesa, Esmir

    2016-01-01

    of three generic domains - the Project, Product and Service domain - with widely different markets, companies, business models and regulation. Besides identifying the characteristics of the different domains, the findings show that these domains are interdependent, but largely live their own lives......Sustainable transition of the built environment con struction industry is challenging the existing construction practices and business models. This article presents a framework for understanding and facilitating sustainable transition in the built environment. The framework was developed through...

  8. The transformation of wholesale (B2B) telecommunications products into true services

    OpenAIRE

    Costa, Luís

    2015-01-01

    International journal of engineering and industrial management . - ISSN 1647-578X. - N. 5 (2013). - p. 93-114. This paper contrasts the “product logic” with the “service logic” and its co-creation of value, through Customer Satisfaction Events (CSEs) and uses the SLA restoration process as an instance of CSEs that can provide the organic business innovation towards achieving superior customer satisfaction and conversely gain direct access to customer’s intelligence. Three interaction dimen...

  9. Multidisciplinary Management: Model of Excellence in the Management Applied to Products and Services

    OpenAIRE

    Guerreiro , Evandro ,; Costa Neto , Pedro ,; Moreira Filho , Ulysses ,

    2014-01-01

    Part 1: Knowledge-Based Performance Improvement; International audience; The Multidisciplinary Management is the guiding vision of modern organizations and the systems thinking which requires new approaches to organizational excellence and quality management process. The objective of this article is to present a model for multidisciplinary management of quality applied to products and services based on American, Japanese, and Brazilian National Quality Awards. The methodology used to build th...

  10. Portuguese online searching and buying behavior for personal lifestyle products and services

    OpenAIRE

    Cabrita, Inês Rubio

    2012-01-01

    Mestrado em Marketing The Internet has revolutionized the way we communicate and relate with each other. E-commerce, has emerged as a naturally consequence of a new and exciting reality where everything can be accessed within the distance of a click. From products to services, or even ideas, all sorts of things can now be exchanged online. This online world, much different from the “real world” encompasses its specific characteristics, opportunities and challenges that represent an interes...

  11. Best practices for International eSourcing of Software Products and Services

    OpenAIRE

    Käkölä, Timo

    2008-01-01

    This paper analyzes how the information and communications technology-supported international eSourcing of software products and services (IeS) can be effectively executed. The extant literature falls short of providing a systematic and detailed enough set of best practices to guide IeS. This paper presents best practices for IeS to facilitate further research, and to help managers and other stakeholders to understand, execute, and proactively improve and manage international eSourcing. The p...

  12. A Conceptual Model for Bidirectional Service, Information and Product Quality in an IS Outsourcing Collaboration Environment

    OpenAIRE

    Subrata Chakrabarty

    2009-01-01

    This paper advances theory on the process of collaboration between entities and its implications on the quality of services, information, and/or products (SIPs) that the collaborating entities provide to each other. It investigates the scenario of outsourced IS projects (such as custom software development) where the extent of collaboration between a client and vendor is high. Using the social exchange theory, the proposed conceptual model tries to establish the "bidirectional" nature of SIP ...

  13. Linkages Among Water Vapor Flows, Food Production, and Terrestrial Ecosystem Services

    Directory of Open Access Journals (Sweden)

    Johan Rockström

    1999-12-01

    Full Text Available Global freshwater assessments have not addressed the linkages among water vapor flows, agricultural food production, and terrestrial ecosystem services. We perform the first bottom-up estimate of continental water vapor flows, subdivided into the major terrestrial biomes, and arrive at a total continental water vapor flow of 70,000 km3/yr (ranging from 56,000 to 84,000 km3/yr. Of this flow, 90% is attributed to forests, including woodlands (40,000 km3/yr, wetlands (1400 km3/yr, grasslands (15,100 km3/yr, and croplands (6800 km3/yr. These terrestrial biomes sustain society with essential welfare-supporting ecosystem services, including food production. By analyzing the freshwater requirements of an increasing demand for food in the year 2025, we discover a critical trade-off between flows of water vapor for food production and for other welfare-supporting ecosystem services. To reduce the risk of unintentional welfare losses, this trade-off must become embedded in intentional ecohydrological landscape management.

  14. Life Cycle Thinking and Integrated Product Deliveries in renovation projects: Extending the concept of Integrated Product Deliveries with Product Service Systems

    DEFF Research Database (Denmark)

    Schipull Kauschen, Jan

    2012-01-01

    extension to the concept of IPDs discussed. Due to extended product responsibility, the concept of PSSs will offer new possibilities of planning and pre-defining life cycles of IPDs more precisely than for regular building components. Reducing or eliminating point-of-sales will induce producers to optimize...... on renovation projects from Denmark, using different forms of IPDs for façade renovation and discusses the different stakeholder’s perspectives on life cycle thinking and their interests and values regarding sustainable building. Furthermore is the concept of Product Service Systems (PSS) as a valuable...

  15. Commercial products and services of research reactors. Proceedings of a technical meeting

    International Nuclear Information System (INIS)

    2013-07-01

    Although the number of operational research reactors is steadily decreasing, more than half of those that remain are greatly underutilized and, in most cases, underfunded. To continue to play a key role in the development of peaceful uses of nuclear technology, the remaining research reactors will need to provide useful products and services to private, national and regional customers, in some cases with adequate revenue generation for reliable, safe and secure facility management and operation. In the light of declining governmental financial support and the need for improved physical security and conversion to low enriched uranium (LEU) fuel, many research reactors have been challenged to generate income to offset increasing operational and maintenance costs. The renewed interest in nuclear power (and therefore in nuclear education and training), the global expansion of diagnostic and therapeutic nuclear medicine, and the extensive use of semiconductors in electronics and in other areas have created new opportunities for research reactors, prominent among them, markets for products and services in regions and countries without such facilities. It is clear that such initiatives towards greater self-reliance will need to address such aspects as market surveys, marketing and business plans, and cost of delivery services. It will also be important to better inform present and future potential end users of research reactor services of the capabilities and products that can be provided. This publication is a compilation of material from an IAEA technical meeting on “Commercial Products and Services of Research Reactors”, held in Vienna, Austria, from 28 June to 2 July 2010. The overall objective of the meeting was to exchange information on good practices and to provide concrete examples, in technical presentations and brainstorming discussions, to promote and facilitate the development of commercial applications of research reactors. The meeting also aimed to

  16. Ecosystem Service of Shade Trees on Nutrient Cycling and Productivity of Coffee Agro-ecosystems

    Directory of Open Access Journals (Sweden)

    Rusdi Evizal

    2009-05-01

    Full Text Available Shade trees are significant in certification scheme of sustainable coffee production. They play an importance role on ecosystem functioning. This research is aimed to study ecosystem service of shade trees in some coffee agro-ecosystems particularly on nutrient cycling and land productivity. Four agro-ecosys tems of Robusta coffee (Coffea canephora, namely sun coffee (without shade trees, coffee shaded by Michelia champaca, coffee shaded by Gliricidia sepium, and coffee shaded by Erythrina indica are evaluated during 2007—2008. Smallholder coffee plantation in Sumberjaya Subdistrict, West Lampung, which managed under local standard were employed using Randomized Complete Block Design with 3 replications. The result showed that litter fall dynamic from shade trees and from coffee trees was influenced by rainfall. Shade trees decreased weed biomass while increased litter fall production. In dry season, shade trees decreased litter fall from coffee shaded by M. champaca. G. sepium and E. indica shaded coffee showed higher yield than sun coffee and M. champaca shaded coffee. Except for M. champaca shaded coffee, yield had positive correlation (r = 0.99 with litter fall production and had negative correlation (r = —0.82 with weed biomass production. Biomass production (litter fall + weed of sun coffee and shaded coffee was not significantly different. Litter fall of shade trees had significance on nutrient cycle mainly to balance the lost of nitrogen in coffee bean harvesting.Key Words: Coffea canephora, Michelia champaca, Gliricidia sepium, Erythrina indica, litter production, nutrient cycle, coffee yield.

  17. Modelling impacts of second generation bioenergy production on Ecosystem Services in Europe

    Science.gov (United States)

    Henner, Dagmar; Smith, Pete; Davies, Christian; McNamara, Niall

    2016-04-01

    Bioenergy crops are an important source of renewable energy and are a possible mechanism to mitigate global climate warming, by replacing fossil fuel energy with higher greenhouse gas emissions. There is, however, uncertainty about the impacts of the growth of bioenergy crops on ecosystem services. This uncertainty is further enhanced by the unpredictable climate change currently going on. The goal of this project is to develop a comprehensive model that covers high impact, policy relevant ecosystem services at a Continental scale including biodiversity and pollination, water and air security, erosion control and soil security, GHG emissions, soil C and cultural services like tourism value. The technical distribution potential and likely yield of second generation energy crops, such as Miscanthus, Short Rotation Coppice (SRC) with willow, poplar, eucalyptus and other broadleaf species and Short Rotation Forestry (SRF), is currently being modelled using ECOSSE, DayCent, SalixFor and MiscanFor, and ecosystem models will be used to examine the impacts of these crops on ecosystem services. The project builds on models of energy crop production, biodiversity, soil impacts, greenhouse gas emissions and other ecosystem services, and on work undertaken in the UK on the ETI-funded ELUM project (www.elum.ac.uk). In addition, methods like water footprint tools, tourism value maps and ecosystem valuation tools and models (e.g. InVest, TEEB database, GREET LCA Model, World Business Council for Sustainable Development corporate ecosystem valuation, Millennium Ecosystem Assessment and the Ecosystem Services Framework) will be utilised. Research will focus on optimisation of land use change feedbacks on above named ecosystem services, impact on food security, land management practices and impacts from climate change. We will present results for GHG emissions and soil organic carbon change after different land use change scenarios (e.g. arable to Miscanthus, forest to SRF), and

  18. Managing Bioenergy Production on Arable Field Margins for Multiple Ecosystem Services: Challenges and Opportunities

    Science.gov (United States)

    Ferrarini, Andrea; Serra, Paolo; Amaducci, Stefano; Trevisan, Marco; Puglisi, Edoardo

    2013-04-01

    Growing crops for bioenergy is increasingly viewed as conflicting with food production. However, energy use continues to rise and food production requires fuel inputs, which have increased with intensification. The debate should shift from "food or fuel" to the more challenging target: how the increasing demand for food and energy can be met in the future, particularly when water and land availability will be limited. As for food crops, also for bioenergy crops it is questioned whether it is preferable to manage cultivation to enhance ecosystem services ("land sharing" strategy) or to grow crops with lower ecosystem services but higher yield, thereby requiring less land to meet bioenergy demand ("land sparing" strategy). Energy crop production systems differ greatly in the supply of ecosystem services. The use of perennial biomass (e.g. Switchgrass, Mischantus, Giant reed) for energy production is considered a promising way to reduce net carbon emissions and mitigate climate change. In addition, regulating and supporting ecosystem services could be provided when specific management of bioenergy crops is implemented. The idea of HEDGE-BIOMASS* project is to convert the arable field margins to bioenergy crop production fostering a win-win strategy at landscape level. Main objective of the project is to improve land management to generate environmental benefits and increase farmer income. The various options available in literature for an improved field boundary management are presented. The positive/unknown/negative effects of growing perennial bioenergy crops on field margins will be discussed relatively to the following soil-related ecosystem services: (I) biodiversity conservation and enhancement, (II) soil nutrient cycling, (III) climate regulation (reduction of GHG emissions and soil carbon sequestration/stabilization, (IV) water regulation (filtering and buffering), (V) erosion regulation, (VI) pollination and pest regulation. From the analysis of available

  19. Crowdsourcing New Product Design on the Web: An Analysis of Online Designer Platform Service

    Directory of Open Access Journals (Sweden)

    Xin Dai

    2013-01-01

    Full Text Available A designer is a core resource in the fashion industry. Successful designers need to be creative and quick to understand the business and wider environment in which they are operating. The Designer Platform Service (DPS, which combines the mechanism of crowdsourcing and group buying on the web, provides a platform for entrant designers to try their abilities in the real market practice. Freelance designers post design samples or sketches of products on the website of DPS, and consumers may preorder the products (each at a fixed price online based on the design information. Once the number of ordering reaches or passes a certain threshold, that is, the minimum production quantity (MPQ, DPS will arrange for production and delivery according to the orders received. This novel service boosts the growth of entrant designers and links designing works with real markets directly. We are interested in how the price and MPQ decisions are made in DPS, with consideration of the entrant designer's objective, decision sequences, and customer demand structures. We develop Stackelberg games to model and derive the equilibrium solutions under individual scenarios. Our findings suggest feasibility of the DPS business model.

  20. Integrated platform for home services using new products and services for senior citizens Call CNAV-CARSAT 2015.

    Science.gov (United States)

    Noguès, Michel; Laune, Daniel; Paccard, Delphine; Coupet, Anne-Laure; Millot-Keurinck, Justine; Bototo, Narjis; Bertrand, Marine; Bousquet, Jean

    2017-03-01

    This project is part of: i) the risks of ageing prevention policy of the French retirement and occupational health insurance agency of Languedoc Roussillon (Carsat-LR) and ii) the European innovation partnership on active and healthy ageing (EIP on AHA). It aims to support senior citizens who live independently and have been identified at risk of frailty on a social or health level. The purpose is to increase legibility as well as technical and financial access to innovations for vulnerable seniors who are remote from the digital era, through a multiservice user-friendly platform. Launched at the end of 2015, the project rallies over 10 actors of the silver economy currently developing personalised ICT tools to improve the safety and comfort of seniors and the coordination between health and social care. The objective is threefold: i) developing new adapted technologies, ii) having them evaluated by retirees and professionals and iii) making them accessible to the ICT web platform which will provide tutorials and prices and collect opinions from users and professionals. 500 retirees selected by CARSAT-LR will be testing these new devices and solutions which will be provided without charge. The following will be evaluated: i) feedback from users; ii) benefits gained through accessing comprehensive and appropriate information; iii) coordination of caregivers and professionals; iv) enjoyment from using the products (access to games, social links, customer confidence, sense of safety). This is a unique opportunity to mobilise solutions in a structured manner, bringing together competing businesses under a consortium agreement. Advantages for these businesses include acceleration of development and availability of their adapted solutions as well as the possibility to test their products on a significant panel of people. Professional caregiver's data follow-up will identify seniors at risk of frailty, proposing preventive actions and local services tailored to their

  1. THE MARKETING MIX AND THE COMPLEX PACKAGES OF PRODUCTS AND SERVICES

    Directory of Open Access Journals (Sweden)

    Adina Claudia NEAMŢU

    2010-12-01

    Full Text Available From its appearance until now, marketing has been approached under diverse aspects, from market theories to constituent elements, all being based on the four elements of the marketing mix: product, price, placement and promotion, developing around them specific policies, the inner correlations, investigation methods and techniques, experimental texts and motivation studies. The development of products with special characteristics, highly specialized, but also the ever growing competition between producers and sellers, the more diversified and elaborate options of customers, wanting to satisfy superior needs, like recognition, social status and esteem, safety, appreciation, all lead to the apparition and commercialization of complex product and service packages.48 These cannot be analyzed and reflected in the scientific literature with just the classic elements of the marketing mix. To these, we can add the process, people, tightly linked to the process and the physical evidence, or place where the personnel interacts with the customers.

  2. Scotblood 2015: Improving and delivering blood products, novel cellular therapies, and celebrating patients and donor engagement within transfusion services.

    Science.gov (United States)

    Colligan, David; McGowan, Neil; Seghatchian, Jerard

    2016-08-01

    Blood Transfusion Services are striving to continually improve the efficacy and quality of their blood products whilst also simultaneously diversifying into novel cellular products. For this to be successful the relationships between the various arms of the organisation must be strong and interlinked. As new technologies impact on the products that blood transfusion services supply it should be noted that the interaction between the service and its donor base is also affected by advancing technologies. Social media has fundamentally altered the way in which the public can access information and news, as such blood services must engage and interact appropriately with these new forms of media. As a reflection of these challenges the Scotblood 2015 programme was focussed on service and product improvement, donor engagement and people centred transfusion. This commentary comprises summaries of the presentations, based in part on the abstracts provided by the speakers. Copyright © 2016. Published by Elsevier Ltd.

  3. Productivity and quality improvements in health care through airboss mobile messaging services.

    Science.gov (United States)

    Shah, P J; Martinez, R; Cooney, E

    1997-01-01

    The US health care industry is in the midst of revolutionary changes. Under tremendous pressures from third-party payers and managed care programs to control costs while providing high quality medical services, health care entities are now looking at information technologies to help them achieve their goals. These goals typically include improved productivity, efficiency and decision-making capabilities among staff members. Moreover, hospitals and other health care facilities that provide a broad and integrated range of inpatient and outpatient care, wellness and home care services are in the best position to offer comprehensive packages to managed care and private insurers. Many health care providers and administrators are considered mobile employees. This mobility can range from intra-building and intra-campus to multi-site and metropolitan areas. This group often relies on a variety of information technologies such as personal computers, communicating laptops, pagers, cellular phones, wireline phones, cordless phones and fax machines to stay in touch and handle information needs. These health care professionals require mobile information access and messaging tools to improve communications, control accessibility and enhance decision-making capabilities. AirBoss mobile messaging services could address the health care industry's need for improved messaging capabilities for its mobile employees. The AirBoss family of services supports integrated voice services, data messaging, mobile facsimile and customized information delivery. This paper describes overview of the current mobile data networking capability, the AirBoss architecture, the health care-related applications it addresses and long-term benefits. In addition, a prototype application for mobile home health care workers is illustrated. This prototype application provides integrated e-mail, information services, web access, real-time access and update of patient records from wireline or wireless networks

  4. Modelling impacts of second generation bioenergy production on Ecosystem Services in Europe

    Science.gov (United States)

    Henner, D. N.; Smith, P.; Davies, C.; McNamara, N. P.

    2016-12-01

    Bioenergy crops are an important source of renewable energy and likely to play a major role in transitioning to a lower CO2 energy system. There is, however, uncertainty about the impacts of the growth of bioenergy crops on broader sustainability encompassed by ecosystem services, further enhanced by ongoing climate change. The goal of this project is to develop a comprehensive model that covers ecosystem services at a continental scale including biodiversity and pollination, water and air security, erosion control and soil security, GHG emissions, soil C and cultural services like tourism value. The technical distribution potential and likely yield of second generation energy crops, such as Miscanthus, Short Rotation Coppice (SRC; willow and poplar) was modelled using ECOSSE, DayCent, SalixFor and MiscanFor models. In addition, methods like water footprint tools, tourism value maps and ecosystem valuation tools and models are utilised. We will present results for synergies and trade-offs between land use change and ecosystem services, impact on food security and land management. Further, we will show modelled yield maps for different cultivars of Miscanthus, willow and poplar in Europe and constraint/opportunity maps based on projected yield and other factors e.g. total economic value, technical potential, current land use, climate change and trade-offs and synergies. It will be essential to include multiple ecosystem services when assessing the potential for bioenergy production/expansion that does not impact other land uses or provisioning services. Considering that the soil GHG balance is dominated by change in soil organic carbon (SOC) and the difference among Miscanthus and SRC is largely determined by yield, an important target for management of perennial energy crops is to achieve the best possible yield using the most appropriate energy crop and cultivar for the local situation. This research could inform future policy decisions on bioenergy crops in

  5. A survey of Internet based products and services for the commerce with electricity

    International Nuclear Information System (INIS)

    Morch, Andrei Z.

    2002-01-01

    The increase within the energy and effect consumption in Norway, parallel with a small development of new power production has resulted in an increased focus on the end user flexibility. An efficient utilisation of the end user flexibility assumes that the market mechanisms are adapted/developed so that the user has economical incentives for reducing the consumption in periods with energy and effect shortage. Furthermore the technological solutions within the information and communication technology (ICT) open new possibilities for acquiring energy and effect reducing potentials at the end users. The Internet is an universal communication channel which opens new possibilities for communication between the power market and the end users. The unique properties of the internet particularly the easy access and low costs for upgrading and maintenance, makes a considerable potential for the use of new products and services which will increase the flexibility in the use of energy and effect. The report presents a survey of existing products and services which are offered on the Internet in the power sector. The report emphasises particularly on a comparison of these solutions regarding purpose, functionality, user friendliness and limitations of these products. The appendix includes a glossary of works and expressions which is related to the ICT. This report is published as a part of a sub project ''Internet based services for customers with current communication'' in a research project. ''Consumer flexibility and efficient use of ICT''. The project is financed by the Norges Forskningsraad, EBL Kompetanse AS and others and is carried out at the SINTEF Energiforskning AS. This project has been started from results and experiences from earlier projects as ''End user market'' and ''Information and communication systems for the energy sector''

  6. Optimal bidding strategy for microgrids in joint energy and ancillary service markets considering flexible ramping products

    International Nuclear Information System (INIS)

    Wang, Jianxiao; Zhong, Haiwang; Tang, Wenyuan; Rajagopal, Ram; Xia, Qing; Kang, Chongqing; Wang, Yi

    2017-01-01

    Highlights: •Flexible ramping products are modelled in the framework of a microgrid. •Microgrids’ optimal bidding model is proposed in energy and ancillary service markets. •A hybrid stochastic and robust optimization approach is adopted. •The effectiveness of the proposed bidding model is verified based on real-world data. -- Abstract: Due to the volatile nature of wind and photovoltaic power, wind farms and solar stations are generally thought of as the consumers of ramping services. However, a microgrid (MG) is able to strategically integrate various distributed energy resources (DERs) to provide both energy and ancillary services (ASs) for the bulk power system. To evaluate the ramping capabilities of an MG in the joint energy and AS markets, an optimal bidding strategy is developed in this paper considering flexible ramping products (FRPs). By aggregating and coordinating various DERs, including wind turbines (WTs), photovoltaic systems (PVs), micro-turbines (MTs) and energy storage systems (ESSs), the MG is able to optimally allocate the capacities for energy, spinning reserve and ramping. Taking advantage of the synergy among DERs, the MG can maximize its revenues from different markets. Moreover, the flexibility of the MG for the bulk power system can be fully explored. To address the uncertainties introduced by renewable generation and market prices, a hybrid stochastic/robust optimization (RO) approach is adopted. Case studies based on a real-world MG with various DERs demonstrate the market behavior of the MG using the proposed bidding model.

  7. Contract for service to produce 50 tonnes sterifeed - lesson learned from semi-commercial scale test production

    International Nuclear Information System (INIS)

    Hassan Hamdani Mutaat; Mat Rasol Awang; Zainon Said; Irwan Md Arif; Alias K Sadeli

    2005-01-01

    A contract for service has been awarded to a local company to produce 50 tonnes Sterifeed in a period of 4 months commencing 3 September 2001. The production was for supplying enough feed for the testing of Sterifeed on cattle. Appointed contractor was required to manage the production, supply labours and provide transport for the full production operation of the plant. The production performance is discussed based on: the labour cost; supervision and control; and skill and training. This report discusses and evaluate the suitability of service for contract for the future commercial scale production. (Author)

  8. Services

    International Nuclear Information System (INIS)

    Hardeman, F.

    1998-01-01

    The objectives of the services section is (1) to offer complete services in health-physics measurements according to international quality standards, (2) to improve continuously these measurement techniques and to follow up international recommendations and legislation concerning the surveillance of workers, (3) to support and advise nuclear and non-nuclear industry on problems of radioactive contamination. Achievements related to gamma spectrometry, whole-body counting, beta and alpha spectrometry, dosimetry, radon measurements, calibration, instrumentation, and neutron activation analysis are described

  9. Evidence of co-production in public service provision: the case of the administrative arbitration centre in Portugal

    Directory of Open Access Journals (Sweden)

    Hugo Consciência Silvestre

    Full Text Available Abstract Co-production includes all actions where citizens assist, as volunteers, in the provision of services by public agencies in order to increase the efficiency and efficacy of the public services provided. This practice, known as co-production, is being adopted by governments in the resolution of conflicts, particularly those regarding administrative and fiscal matters. However, is co-production a more efficient and effective way of settling disputes in administrative and tax areas than the traditional administrative model? And why? In Portugal, the Administrative Arbitration Centre was created in 2009 with the aim of resolving disputes between public administration and taxpayers/service users by means of co-production. The available data support the thesis that efficiency and efficacy are higher under the co-production model. Nevertheless, users are not totally satisfied since the costs associated with the use of this service provision model are also higher.

  10. Scaling up ATLAS Event Service to production levels on opportunistic computing platforms

    CERN Document Server

    AUTHOR|(INSPIRE)INSPIRE-00066086; The ATLAS collaboration; Caballero, Jose; Ernst, Michael; Guan, Wen; Hover, John; Lesny, David; Maeno, Tadashi; Nilsson, Paul; Tsulaia, Vakhtang; van Gemmeren, Peter; Vaniachine, Alexandre; Wang, Fuquan; Wenaus, Torre

    2016-01-01

    Continued growth in public cloud and HPC resources is on track to exceed the dedicated resources available for ATLAS on the WLCG. Examples of such platforms are Amazon AWS EC2 Spot Instances, Edison Cray XC30 supercomputer, backfill at Tier 2 and Tier 3 sites, opportunistic resources at the Open Science Grid (OSG), and ATLAS High Level Trigger farm between the data taking periods. Because of specific aspects of opportunistic resources such as preemptive job scheduling and data I/O, their efficient usage requires workflow innovations provided by the ATLAS Event Service. Thanks to the finer granularity of the Event Service data processing workflow, the opportunistic resources are used more efficiently. We report on our progress in scaling opportunistic resource usage to double-digit levels in ATLAS production.

  11. Scaling up ATLAS Event Service to production levels on opportunistic computing platforms

    CERN Document Server

    Benjamin, Douglas; The ATLAS collaboration; Ernst, Michael; Guan, Wen; Hover, John; Lesny, David; Maeno, Tadashi; Nilsson, Paul; Tsulaia, Vakhtang; van Gemmeren, Peter; Vaniachine, Alexandre; Wang, Fuquan; Wenaus, Torre

    2016-01-01

    Continued growth in public cloud and HPC resources is on track to overcome the dedicated resources available for ATLAS on the WLCG. Example of such platforms are Amazon AWS EC2 Spot Instances, Edison Cray XC30 supercomputer, backfill at the Tier-2 and Tier-3 sites, opportunistic resources at the Open Science Grid, and ATLAS High Level Trigger farm between the data taking periods. Because of opportunistic resources specifics such as preemptive job scheduling and data I/O, their efficient usage requires workflow innovations provided by the ATLAS Event Service. Thanks to the finer granularity of the Event Service data processing workflow, the opportunistic resources are used more efficiently. We report on our progress in scaling opportunistic resource usage to double-digit levels in ATLAS production.

  12. Statistical methods for the evaluation of educational services and quality of products

    CERN Document Server

    Bini, Matilde; Piccolo, Domenico; Salmaso, Luigi

    2009-01-01

    The book presents statistical methods and models that can usefully support the evaluation of educational services and quality of products. The evaluation of educational services, as well as the analysis of judgments and preferences, poses severe methodological challenges because of the presence of the following aspects: the observational nature of the context, which is associated with the problems of selection bias and presence of nuisance factors; the hierarchical structure of the data (multilevel analysis); the multivariate and qualitative nature of the dependent variable; the presence of non observable factors, e.g. the satisfaction, calling for the use of latent variables models; the simultaneous presence of components of pleasure and components of uncertainty in the explication of the judgments, that asks for the specification and estimation of mixture models. The contributions concern methodological advances developed mostly with reference to specific problems of evaluation using real data sets.

  13. Certification of CCHEN's products and services under ISO 9001/2000. A major and opportune challenge

    International Nuclear Information System (INIS)

    Silva Gundelach, Carmen

    2003-01-01

    The quality revolution and the ISO 9000 standards were among the most important management tools created during the second half of the 20th century. ISO 9000 is a management standard that allows an organization to demonstrate its quality level. It is a marketing instrument used for the difficult task of maintaining and winning new markets. More importantly, it is a proven and accepted worldwide model for an organizational system to attain a world quality level and to focus on 'continuous improvement'. For this reason, CCHEN cannot remain out of this new way of working. CCHEN must generate a record of its processes within the concept of Continuous Improvement, in order to be present and considered in today's marketplace. 'Continuous improving' is defined as a permanent activity and attitude aimed at increasing the ability to respond to a client's requirements. Taking into account the impact and importance of its products and services, CCHEN decided to request certification under ISO 9001/2000 of: Personal Dosimetry Service, Irradiation in the Multipurpose Sterilization Plant for the Pharmaceutical and Cosmetics Industry, Technetium-99m and MDP Production,and Production of MTR type Fuel Elements. This certification will demonstrate the quality level and the efficacy of each one of CCHEN's processes. Working under ISO 9001/2000 will allow CCHEN to organize and systematize information related to continuous improvement and focusing on client satisfaction clients, by defining their needs and expectations with the use of a management tool and most importantly by using information, facts and optimizing resources (Au)

  14. Productivity and Services: A topic to be encouraged in the regional and territorial studies

    Directory of Open Access Journals (Sweden)

    Andrés Maroto Sánchez

    2013-01-01

    Full Text Available The role of the tertiarization processes on the growth of the overall productivity in the advanced economies has risen as one of the most controversial topics during the recent decades in the specialized literature. Despite the quantitative and the strategic importance of the service industries within the present economies, there has been a significant deficit of theoretical and empirical works on them since only a few decades. Talking about local, territorial and regional analyses —one of the most increasing research fields during the last years— this lack of attention is still evident. Following this motivation, the present «state of the art» should aim to help researchers and institutions in order to deep into the relationships and explaining factors between the growth of the service sector and the development of the overall productivity. In doing so, the paper reviews every theoretical and empirical works on this topic, both on conceptual and methodological issues, starting from the most conventional theses until the most updated revisions with a more positive and realistic point of view of the role of the tertiarization process on productivity.

  15. [Occupational health services as the insurance product and insurance economic instruments].

    Science.gov (United States)

    Rydlewska-Liszkowska, Izabela

    2014-01-01

    One of the most controversial issues in restructuring the Polish health insurance system is the implementation of private voluntary insurance and creation within it a new insurance product known as occupational health services (OHS). In this article some opportunities and dilemmas likely to be faced by providers and employers/employees, when contracting with insurance institutions, are considered as a contribution to the discussion on private insurance in Poland. The basic question is how private insurance institutions could influence the promotion of different preventive activities at the company level by motivating both OHS providers and employers. The descriptive qualitative method has been applied in the analysis of legal acts, scientific publications selected according to keywords (Pubmed), documents and expert evaluations and research project results. Taking into account the experiences of European countries, described in publications, international experts' opinions and results of research projects the solution proposed in Poland could be possible under the following several prerequisites: inclusion of a full scope of occupational health services into the insurance product, constant supervision of occupational medicine professionals, monitoring of the health care quality and the relations between private insurers and OHS provider and implementation of the economic incentives scheme to ensure an adequate position of OHS providers on the market. The proposed reconstruction of the health insurance system, comprising undoubtedly positive elements, may entail some threats in the area of health, organization and economy. Private voluntary health insurance implementation requires precisely defined solutions concerning the scope of insurance product, motivation scheme and information system.

  16. The Responsibility of Telemedicine Focused Organizations in regards to creating Compliant end Users Products and Services

    Directory of Open Access Journals (Sweden)

    Adrian Dumitru Tanţău

    2014-02-01

    Full Text Available The main purpose of the present study is to provide a highly comprehensive methodological solution for carrying out products/services which fully comply with customers (i.e. end users functional and performance requirements in Telemedicine field, and furthermore to satisfy multitude end users simultaneously. By bringing into the light Systems Engineering (SE as a multidisciplinary theory used preponderantly in the aero-space segment for realization of complex projects, the paper illustrates the way it can be fulfilled the Functional and Performance Requirements of the end users from Romanian (non emergency medicine services in order to develop an innovative telemedicine product. The case study is based on two sets of qualitative researches as interviews in order to validate the telemedicine triggering idea among users, and to classify them, and secondly, as ample observations in order to gain insights on the users' scenarios and further to elaborate user requirements. Both sets of researches undertaken from users' specific environments were backed up with secondary information gained through document analysis. Relevant for this telemedicine research, it is the fact that the results of this survey have been already successfully used as a baseline to prototype the telemedicine product for Romanian market, in a European Space Agency (ESA Project.

  17. The rationale for selecting the method of calculation of project products coast (works, services

    Directory of Open Access Journals (Sweden)

    O. V. Molchanova

    2017-01-01

    Full Text Available In modern conditions of management it is necessary to develop a number of recommendations on the introduction of management accounting at state-owned enterprises that carry out revenue-generating activities or based on the right of economic management. It is necessary to apply the correct cost-accounting method for the production of products, works, services for a more rational calculation of the cost price. This will allow management personnel to receive timely objective information about their cost price, identify the feasibility of production and sales, justify the assortment, plan profits. The procedure for determining the cost price of the project products (works, services in the theory and practice of the state enterprise of the Astrakhan region “Kasprybproekt” is investigated in the work. With the existing practice of planning in design organizations, the planned cost price of design and survey works for established cost items is planned in the cost estimate for production by the design organization as a whole and by the types of work: design, survey and others, without subdividing it by orders (projects. According to this, accounting of the actual costs for work in the design organizations is based. The study showed that the state enterprise of the Astrakhan region “Kasprybproyekt” performs different projects with different execution periods; therefore, it is advisable to use one method of calculating the cost price - job (order costing method, and link it to the responsibility centers depending on the department of the performer. Based on the research of the used method to the cost price calculate of the project products (works, services in the state enterprise of the Astrakhan region “Kasprybproekt”, it was proposed to use the job (order costing method that allows to detail all the project costs without distorting the final financial result and optimize the project costs. If the calculation method is correctly determined

  18. Life Cycle Thinking and Integrated Product Deliveries in renovation projects: Extending the concept of Integrated Product Deliveries with Product Service Systems

    DEFF Research Database (Denmark)

    Schipull Kauschen, Jan

    2012-01-01

    on renovation projects from Denmark, using different forms of IPDs for façade renovation and discusses the different stakeholder’s perspectives on life cycle thinking and their interests and values regarding sustainable building. Furthermore is the concept of Product Service Systems (PSS) as a valuable...... IPDs with regard to longevity and adaptability. CONCLUSION The new type of service-focused IPD and the related life-cycle responsibility (development, building phase, maintenance and dismantling/adaption/recycling) creates incentive to integrate life cycle thinking into the development process of IPDs......, resulting in more sustainable building solutions with a greater extend of positive environmental, economical and social impacts. The research presented will also show the importance of adaption and configuration of these complex building components by architects and planners, as they will have a great...

  19. Data records of biophysical products in the Copernicus Global Land Service

    Science.gov (United States)

    Bydekerke, L.; Smets, B.; Swinnen, E.; Lacaze, R. N.; Calvet, J. C.; Baret, F.; camacho De Coca, F.; Roujean, J. L.; Tansey, K.; Coelho, S.; Jann, A.; Paulik, C.; Verger, A.

    2014-12-01

    From 1stJanuary 2013, the Copernicus Global Land service provides continuously a set of bio-geophysical variables describing, over the whole globe, the vegetation dynamic, the energy budget at the continental surface and some components of the water cycle. These generic products serve numerous applications such as agriculture and food security monitoring, weather forecast, climate change impact studies, water, forest and natural resources management. The portfolio contains Essential Climate Variables like Leaf Area Index (LAI), the Fraction of PAR absorbed by the vegetation (FAPAR), surface albedo, Land Surface Temperature, soil moisture, burnt areas, areas of water bodies, and additional vegetation indices. They are generated daily on a reliable and automatic basis from Earth Observation satellite data. Beside this timely production, the available historical archives, up to 16 years for SPOT-VEGETATION, have been processed using the same innovative algorithms. For a number of ECVs, the algorithms are adapted to work with NOAA-AVHRR as input to extend the time series up to 1982. The service continuity is provided in two parallel paths. On one hand, the existing retrieval methodologies are adapted to use the new PROBA-V sensor, fully consistent with SPOT-VEGETATION, and as such extends the time-series at 1km spatial resolution. On the other hand, the operation is moving to the finer resolution of PROBA-V (300m), while maintaining consistency with the 1km series. The data records are documented in terms of the physical methodologies, the technical properties, and the results of validation exercises. The service performs a continuous quality monitoring on three levels: technical, scientific and cross-cutting, following where possible the rules of CEOS/LPV and comparing with both in-situ and other datasets, e.g. MODIS. The service is improved through feedback from an independent expert team performing regular independent reviews and providing user feedback. All

  20. The Impact of Product Quality, Service Quality, and Customer Loyalty Program perception on Retail Customer Attitude

    Directory of Open Access Journals (Sweden)

    Ricko Achmadi Putra

    2017-09-01

    Full Text Available This journal examines the relationship between perception of product quality, perception of service quality, perception of Customer Loyalty Program on retail customer behavior, and sales volumes of cement products. This study examines three different cement brands, namely cement XYZ with the largest market share, cement PQR which is the main competitor, as well as cement ABC, a newcomer cement brand which is strong enough to enter the Indonesian cement market. The research is focused on the building material retailers with 100 respondents. The data collection will be done by survey through direct interview by using questionnaires. The analysis of this research uses descriptive analysis, analysis by ANOVA and also inferential analysis by using Structural Equation Model (SEM. The results of this study indicate that from the factors that influence the attitudes of retail customers of the three variables tested, only one dominant factor which influences the attitude of retail customers, which is the perception of the product quality. The results of this research also show that the perception of product quality also affects sale volume significantly, the greater the perception of the quality of cement products, the greater the volume of sales generated by the retail customer.

  1. Maximizing the use of EO products: how to leverage the potential of open geospatial service architectures

    Science.gov (United States)

    Usländer, Thomas

    2012-10-01

    The demand for the rapid provision of EO products with well-defined characteristics in terms of temporal, spatial, image-specific and thematic criteria is increasing. Examples are products to support near real-time damage assessment after a natural disaster event, e.g. an earthquake. However, beyond the organizational and economic questions, there are technological and systemic barriers to enable a comfortable search, order, delivery or even combination of EO products. Most portals of space agencies and EO product providers require sophisticated satellite and product knowledge and, even worse, are all different and not interoperable. This paper gives an overview about the use cases and the architectural solutions that aim at an open and flexible EO mission infrastructure with application-oriented user interfaces and well-defined service interfaces based upon open standards. It presents corresponding international initiatives such as INSPIRE (Infrastructure for Spatial Information in the European Community), GMES (Global Monitoring for Environment and Security), GEOSS (Global Earth Observation System of Systems) and HMA (Heterogeneous Missions Accessibility) and their associated infrastructure approaches. The paper presents a corresponding analysis and design methodology and two examples how such architectures are already successfully used in early warning systems for geo-hazards and toolsets for environmentallyinduced health risks. Finally, the paper concludes with an outlook how these ideas relate to the vision of the Future Internet.

  2. Understanding the differentiating impacts of the communication strategies of a high involvement service (investment advisory services) and a high involvement product (precious jewellery) on customer satisfaction and loyalty.

    OpenAIRE

    Gupta, Gauri

    2009-01-01

    While marketing literature has largely focused on high and low involvement purchases and the positive relationship between customer satisfaction and loyalty; the differentiating impacts of communication strategies for a high involvement service and a high involvement product on customer satisfaction and loyalty has received little academic attention. Consequently, this study examines the differentiating impacts of the communication strategies for investment advisory services and precious jewe...

  3. The Effect of Supply Disruptions on Customer Service Levels: a Case for Delivering Fertilizer Products using Maritime Transportation

    Science.gov (United States)

    Siswanto, N.; Kurniawati, U.; Wiratno, S. E.; Rusdiansyah, A.

    2018-04-01

    Delivering a product to customers can have a series of activities. It starts with the production of the product and then transporting it to the customers. However, uncontrollable and undesirable chance of disruption can occur during the delivery either at the production facility/supply side or in the process of transporting the product. Many researches has been conducting in the process of delivering the product. However not many considers these disruptions, although the disruptions has negative impacts on company such as reduce the profit, produce unbalanced inventory, and affect its reputation. This research will focus on the effect of supply disruption on customer service levels in the maritime transportation problem in order to maintain inventory level both in the supply and destination warehouses during predetermined planning horizon. The system considered consists of one loading port and two discharge ports for distributing one product. By using discrete event simulation, the result showed that supply disruption affects unbalanced inventory in the destination warehouses so that it will also influence company’s service level. The results show that there is a significant decreasing both in delivery service level, about 14%, and production service level, about 15% when the disruption occurs. A scenario to increase production rate is simulated to improved the service level.

  4. The role of the Federal Trade Commission in advertising health products and services.

    Science.gov (United States)

    Daynard, Matthew

    2004-01-01

    The Federal Trade Commission plays a unique role in enforcing well-established standards ensuring that consumers can make informed purchase and use decisions about health-related products and services based on truthful, non-misleading advertising claims while encouraging competition. Deceptive and unfair practices are defined. The importance of the "net impression" that ads convey to consumers and the need for substantiation of objective, factual claims is explained. The FTC uses its enforcement powers and consumer and industry outreach to create a climate for preventing misleading advertising.

  5. Internationalization of product-service systems: Global, regional or national strategy?

    OpenAIRE

    Parry, G.; Bustinza, O. F.; Vendrell-Herrero, F.; O'Regan, N.

    2016-01-01

    This paper explores the validity of national, regional or global strategies in the provision of a music industry product service system. Quantitative analysis of cross-section data from over 70,000 respondents from 15 geographically spread countries identified a homogeneous group of so-called ‘Out of Touch’ consumers characterized by a shared attitude: they are interested in and have the money to purchase music, but no longer do so. The analysis ascertains if and how re-engaging this group in...

  6. Comparing bioenergy production sites in the Southeastern US regarding ecosystem service supply and demand.

    Directory of Open Access Journals (Sweden)

    Markus A Meyer

    Full Text Available Biomass for bioenergy is debated for its potential synergies or tradeoffs with other provisioning and regulating ecosystem services (ESS. This biomass may originate from different production systems and may be purposefully grown or obtained from residues. Increased concerns globally about the sustainable production of biomass for bioenergy has resulted in numerous certification schemes focusing on best management practices, mostly operating at the plot/field scale. In this study, we compare the ESS of two watersheds in the southeastern US. We show the ESS tradeoffs and synergies of plantation forestry, i.e., pine poles, and agricultural production, i.e., wheat straw and corn stover, with the counterfactual natural or semi-natural forest in both watersheds. The plantation forestry showed less distinct tradeoffs than did corn and wheat production, i.e., for carbon storage, P and sediment retention, groundwater recharge, and biodiversity. Using indicators of landscape composition and configuration, we showed that landscape planning can affect the overall ESS supply and can partly determine if locally set environmental thresholds are being met. Indicators on landscape composition, configuration and naturalness explained more than 30% of the variation in ESS supply. Landscape elements such as largely connected forest patches or more complex agricultural patches, e.g., mosaics with shrub and grassland patches, may enhance ESS supply in both of the bioenergy production systems. If tradeoffs between biomass production and other ESS are not addressed by landscape planning, it may be reasonable to include rules in certification schemes that require, e.g., the connectivity of natural or semi-natural forest patches in plantation forestry or semi-natural landscape elements in agricultural production systems. Integrating indicators on landscape configuration and composition into certification schemes is particularly relevant considering that certification

  7. Comparing Bioenergy Production Sites in the Southeastern US Regarding Ecosystem Service Supply and Demand

    Science.gov (United States)

    Meyer, Markus A.; Chand, Tanzila; Priess, Joerg A.

    2015-01-01

    Biomass for bioenergy is debated for its potential synergies or tradeoffs with other provisioning and regulating ecosystem services (ESS). This biomass may originate from different production systems and may be purposefully grown or obtained from residues. Increased concerns globally about the sustainable production of biomass for bioenergy has resulted in numerous certification schemes focusing on best management practices, mostly operating at the plot/field scale. In this study, we compare the ESS of two watersheds in the southeastern US. We show the ESS tradeoffs and synergies of plantation forestry, i.e., pine poles, and agricultural production, i.e., wheat straw and corn stover, with the counterfactual natural or semi-natural forest in both watersheds. The plantation forestry showed less distinct tradeoffs than did corn and wheat production, i.e., for carbon storage, P and sediment retention, groundwater recharge, and biodiversity. Using indicators of landscape composition and configuration, we showed that landscape planning can affect the overall ESS supply and can partly determine if locally set environmental thresholds are being met. Indicators on landscape composition, configuration and naturalness explained more than 30% of the variation in ESS supply. Landscape elements such as largely connected forest patches or more complex agricultural patches, e.g., mosaics with shrub and grassland patches, may enhance ESS supply in both of the bioenergy production systems. If tradeoffs between biomass production and other ESS are not addressed by landscape planning, it may be reasonable to include rules in certification schemes that require, e.g., the connectivity of natural or semi-natural forest patches in plantation forestry or semi-natural landscape elements in agricultural production systems. Integrating indicators on landscape configuration and composition into certification schemes is particularly relevant considering that certification schemes are governance

  8. Comparing bioenergy production sites in the Southeastern US regarding ecosystem service supply and demand.

    Science.gov (United States)

    Meyer, Markus A; Chand, Tanzila; Priess, Joerg A

    2015-01-01

    Biomass for bioenergy is debated for its potential synergies or tradeoffs with other provisioning and regulating ecosystem services (ESS). This biomass may originate from different production systems and may be purposefully grown or obtained from residues. Increased concerns globally about the sustainable production of biomass for bioenergy has resulted in numerous certification schemes focusing on best management practices, mostly operating at the plot/field scale. In this study, we compare the ESS of two watersheds in the southeastern US. We show the ESS tradeoffs and synergies of plantation forestry, i.e., pine poles, and agricultural production, i.e., wheat straw and corn stover, with the counterfactual natural or semi-natural forest in both watersheds. The plantation forestry showed less distinct tradeoffs than did corn and wheat production, i.e., for carbon storage, P and sediment retention, groundwater recharge, and biodiversity. Using indicators of landscape composition and configuration, we showed that landscape planning can affect the overall ESS supply and can partly determine if locally set environmental thresholds are being met. Indicators on landscape composition, configuration and naturalness explained more than 30% of the variation in ESS supply. Landscape elements such as largely connected forest patches or more complex agricultural patches, e.g., mosaics with shrub and grassland patches, may enhance ESS supply in both of the bioenergy production systems. If tradeoffs between biomass production and other ESS are not addressed by landscape planning, it may be reasonable to include rules in certification schemes that require, e.g., the connectivity of natural or semi-natural forest patches in plantation forestry or semi-natural landscape elements in agricultural production systems. Integrating indicators on landscape configuration and composition into certification schemes is particularly relevant considering that certification schemes are governance

  9. Simulation of generation of new ideas for new product development and IT services

    Science.gov (United States)

    Nasiopoulos, Dimitrios K.; Sakas, Damianos P.; Vlachos, D. S.; Mavrogianni, Amanda

    2015-02-01

    This paper describes a dynamic model of the New Product Development (NPD) process. The model has been occurring from best practice noticed in our research conducted at a range of situations. The model contributes to determine and put an IT company's NPD activities into the frame of the overall NPD process[1]. It has been found to be a useful tool for organizing data on IT company's NPD activities without enforcement an excessively restrictive research methodology refers to the model of NPD. The framework, which strengthens the model, will help to promote a research of the methods undertaken within an IT company's NPD process, thus promoting understanding and improvement of the simulation process[2]. IT companies tested many techniques with several different practices designed to improve the validity and efficacy of their NPD process[3]. Supported by the model, this research examines how widely accepted stated tactics are and what impact these best tactics have on NPD performance. The main assumption of this study is that simulation of generation of new ideas[4] will lead to greater NPD effectiveness and more successful products in IT companies. With the model implementation, practices concern the implementation strategies of NPD (product selection, objectives, leadership, marketing strategy and customer satisfaction) are all more widely accepted than best practices related with controlling the application of NPD (process control, measurements, results). In linking simulation with impact, our results states product success depends on developing strong products and ensuring organizational emphasis, through proper project selection. Project activities strengthens both product and project success. IT products and services success also depends on monitoring the NPD procedure through project management and ensuring team consistency with group rewards. Sharing experiences between projects can positively influence the NPD process.

  10. The work process and care production in a Brazilian indigenous health service

    Directory of Open Access Journals (Sweden)

    Aridiane Alves Ribeiro

    2017-09-01

    Full Text Available Abstract Objective: To understand the constitutive elements of the work process and care production in an Indigenous Health Support Service. Methods: Case study. Systematic observation and semi-structured interviews were conducted in January and February of 2012. The participants were 10 nursing professionals of an Indigenous Health Support Center, located in Mato Grosso do Sul state, Brazil. The work process was used as a conceptual and analytical category. Results: Through interpretative analysis, the data were organized into three categories. The results showed that care production was focused on procedures and guided by rigid institutional rules and bureaucracy. The prioritization of institutional rules and procedures was detrimental to the provision of person-centered care. Conclusion: The temporary employment contracts and rigid bureaucratic organization generated a tense work environment. These aspects do not maximize the efforts of the nursing staff to provide person-centered care.

  11. Possibilities of Applying Video Surveillance and other ICT Tools and Services in the Production Process

    Directory of Open Access Journals (Sweden)

    Adis Rahmanović

    2018-02-01

    Full Text Available The paper presents the possibilities of applying Video surveillance and other ICT tools and services in the production process. The first part of the paper presented the system for controlling video surveillance for and the given opportunity of application of video surveillance for the security of the employees and the assets. In the second part of the paper an analysis of the system for controlling production is given and then a video surveillance of a work excavator. The next part of the paper presents integration of video surveillance and the accompanying tools. At the end of the paper, suggestions were also given for further works in the field of data protection and cryptography in video surveillance use.

  12. [Productive restructuring and its impact on labor relations in the public health services in Brazil].

    Science.gov (United States)

    Martins, Maria Inês Carsalade; Molinaro, Alex

    2013-06-01

    The restructuring of productive systems and economic globalization are directly impacting the basic social rights of workers. In the semi-peripheral countries such as Brazil, where the wage-based society and the consolidation of social rights are not completely implemented, this process of change in the world of labor contributes to aggravate the inequality in the capital-labor relationship and hampers access to employment. By means of a critical review of the scientific literature regarding changes in the world of labor and its impact on the organization and production of health services in Brazil, this article pinpoints the weakness of regulation of the labor market in Brazil, especially in the health sector. It also stresses the need to increase the debate on new forms of institutionalization of the labor relationship in order to ensure equity in the workplace and protect the rights to work and in the workplace.

  13. Marketing channels of banking products and services in contemporary business environment

    Directory of Open Access Journals (Sweden)

    Rakita Aleksandra

    2016-01-01

    Full Text Available Marketing application in banking is dating back to the 50s of 20th century, and since then its role is constantly changing. His modern role of synthesis of analysis, planning and control of the bank in the financial markets, achieved by the use of instruments of marketing mix (product, price, distribution and promotion. The paper is an analysis of the distribution function, and is primarily an overview of the modern distribution channels of banking products and services in the US, as the most developed markets and global trends carrier. In the paper is drafted the comparison of traditional and alternative distribution channels, in order to compare their advantages and disadvantages with the aim to find the optimum balance between them with the purpose to, on the one hand, meet customer needs, and on the other increase the efficiency of banking operations and lowered costs.

  14. Organizational Capability Deployment Analysis for Technology Conversion into Processes, Products and Services

    Directory of Open Access Journals (Sweden)

    Tomoe Daniela Hamanaka Gusberti

    2013-12-01

    Full Text Available This article discusses Organizational Capabilities as the basic components of business models that emerged under the New Product Development Process and Technological Management. In the context of the new Technology Based Companies Development, it adopts a qualitative research in order to identify, analyze and underpin the organizational capability deployment in a process of technology conversion into product and service. The analysis was carried out considering concepts from literature review, in a technology based enterprise started by an academic spin-off company. The analysis enabled the elicitation of a Business Model and the discussion of their components, and correspondent evolution hypothesis. The paper provides an example of capability deployment accordingly the established theory illustrated by a case study. The study not just enumerate the needed partners, resources, customer channels, it enabled the description of their connection, representing the logic behind the decision made to develop the conceptual model. This detailed representation of the model allows better addressed discussions.

  15. Soil Functional Zone Management: A Vehicle for Enhancing Production and Soil Ecosystem Services in Row-Crop Agroecosystems.

    Science.gov (United States)

    Williams, Alwyn; Kane, Daniel A; Ewing, Patrick M; Atwood, Lesley W; Jilling, Andrea; Li, Meng; Lou, Yi; Davis, Adam S; Grandy, A Stuart; Huerd, Sheri C; Hunter, Mitchell C; Koide, Roger T; Mortensen, David A; Smith, Richard G; Snapp, Sieglinde S; Spokas, Kurt A; Yannarell, Anthony C; Jordan, Nicholas R

    2016-01-01

    There is increasing global demand for food, bioenergy feedstocks and a wide variety of bio-based products. In response, agriculture has advanced production, but is increasingly depleting soil regulating and supporting ecosystem services. New production systems have emerged, such as no-tillage, that can enhance soil services but may limit yields. Moving forward, agricultural systems must reduce trade-offs between production and soil services. Soil functional zone management (SFZM) is a novel strategy for developing sustainable production systems that attempts to integrate the benefits of conventional, intensive agriculture, and no-tillage. SFZM creates distinct functional zones within crop row and inter-row spaces. By incorporating decimeter-scale spatial and temporal heterogeneity, SFZM attempts to foster greater soil biodiversity and integrate complementary soil processes at the sub-field level. Such integration maximizes soil services by creating zones of 'active turnover', optimized for crop growth and yield (provisioning services); and adjacent zones of 'soil building', that promote soil structure development, carbon storage, and moisture regulation (regulating and supporting services). These zones allow SFZM to secure existing agricultural productivity while avoiding or minimizing trade-offs with soil ecosystem services. Moreover, the specific properties of SFZM may enable sustainable increases in provisioning services via temporal intensification (expanding the portion of the year during which harvestable crops are grown). We present a conceptual model of 'virtuous cycles', illustrating how increases in crop yields within SFZM systems could create self-reinforcing feedback processes with desirable effects, including mitigation of trade-offs between yield maximization and soil ecosystem services. Through the creation of functionally distinct but interacting zones, SFZM may provide a vehicle for optimizing the delivery of multiple goods and services in

  16. Soil functional zone management: a vehicle for enhancing production and soil ecosystem services in row-crop agroecosystems

    Directory of Open Access Journals (Sweden)

    Alwyn eWilliams

    2016-02-01

    Full Text Available There is increasing global demand for food, bioenergy feedstocks and a wide variety of bio-based products. In response, agriculture has advanced production, but is increasingly depleting soil regulating and supporting ecosystem services. New production systems have emerged, such as no-tillage, that can enhance soil services but may limit yields. Moving forward, agricultural systems must reduce trade-offs between production and soil services. Soil functional zone management (SFZM is a novel strategy for developing sustainable production systems that attempts to integrate the benefits of conventional, intensive agriculture and no-tillage. SFZM creates distinct functional zones within crop row and inter-row spaces. By incorporating decimetre-scale spatial and temporal heterogeneity, SFZM attempts to foster greater soil biodiversity and integrate complementary soil processes at the sub-field level. Such integration maximizes soil services by creating zones of ‘active turnover’, optimized for crop growth and yield (provisioning services; and adjacent zones of ‘soil building’, that promote soil structure development, carbon storage and moisture regulation (regulating and supporting services. These zones allow SFZM to secure existing agricultural productivity while avoiding or minimizing trade-offs with soil ecosystem services. Moreover, the specific properties of SFZM may enable sustainable increases in provisioning services via temporal intensification (expanding the portion of the year during which harvestable crops are grown. We present a conceptual model of ‘virtuous cycles’, illustrating how increases in crop yields within SFZM systems could create self-reinforcing feedback processes with desirable effects, including mitigation of trade-offs between yield maximization and soil ecosystem services. Through the creation of functionally distinct but interacting zones, SFZM may provide a vehicle for optimizing the delivery of multiple

  17. THE EFFECT OF SERVICE, PRODUCT QUALITY, AND PERCEIVED VALUE ON CUSTOMER PURCHASE INTENTION AND SATISFACTION

    Directory of Open Access Journals (Sweden)

    Dodi Iskandar

    2015-05-01

    Full Text Available The research was conducted at Kedai Sop Durian Lodaya (KSDL in Bogor on February 2015. The research objectives were 1 to identify the characteristics of KSDL consumer’s behavior, 2 to analyze the factors influencing the consumer satisfaction and purchase intention of KSDL’s consumers , 3 to analyze KSDL's consumer satisfaction level and purchase intention, 4 to formulate the managerial implications in order to increase consumer satisfaction and KSDL's purchase intention. The research was conducted by using descriptive methods through case study approach. Data was collected through questionnaires with non-probability sampling technique, using  convenience sampling technique. Data was analyzed by using Structural Equation Modeling (SEM. The result shows that all of the satisfaction component variabels have significantly influenced consumer satisfaction and purchase intention. In sequence, the variables having the highest influence to the lowest influence are product quality, responsiveness, assurance, empathy, reliability, tangibility, and perceived value.    Keywords: consumer satisfaction, service quality, product quality, purchase intention, SEM, kedai sop durian lodaya (KSDL ABSTRAKPenelitian dilakukan di Kedai Sop Durian Lodaya (KSDL di Bogor pada bulan Februari 2015. Tujuan dari penelitian ini adalah 1 mengidentifikasi karakteristik perilaku konsumen di KSDL, 2 menganalisis faktor-faktor yang mempengaruhi kepuasan dan purchase intention pada konsumen di KSDL, 3 menganalisis tingkat kepuasan dan purchase intention konsumen di KSDL, 4 merumuskan implikasi manajerial untuk meningkatkan kepuasan konsumen serta menimbulkan purchase intention konsumen di KSDL. Penelitian ini dilakukan dengan metode deskriptif melalui pendekatan studi kasus. Pengumpulan data dilakukan melalui pengisian kuesioner dengan teknik nonprobability sampling menggunakan metode convenience sampling. Data dianalisis dengan menggunakan structural equation modeling

  18. Planned Products of the Mars Structure Service for the InSight Mission to Mars

    Science.gov (United States)

    Panning, Mark P.; Lognonné, Philippe; Bruce Banerdt, W.; Garcia, Raphaël; Golombek, Matthew; Kedar, Sharon; Knapmeyer-Endrun, Brigitte; Mocquet, Antoine; Teanby, Nick A.; Tromp, Jeroen; Weber, Renee; Beucler, Eric; Blanchette-Guertin, Jean-Francois; Bozdağ, Ebru; Drilleau, Mélanie; Gudkova, Tamara; Hempel, Stefanie; Khan, Amir; Lekić, Vedran; Murdoch, Naomi; Plesa, Ana-Catalina; Rivoldini, Atillio; Schmerr, Nicholas; Ruan, Youyi; Verhoeven, Olivier; Gao, Chao; Christensen, Ulrich; Clinton, John; Dehant, Veronique; Giardini, Domenico; Mimoun, David; Thomas Pike, W.; Smrekar, Sue; Wieczorek, Mark; Knapmeyer, Martin; Wookey, James

    2017-10-01

    The InSight lander will deliver geophysical instruments to Mars in 2018, including seismometers installed directly on the surface (Seismic Experiment for Interior Structure, SEIS). Routine operations will be split into two services, the Mars Structure Service (MSS) and Marsquake Service (MQS), which will be responsible, respectively, for defining the structure models and seismicity catalogs from the mission. The MSS will deliver a series of products before the landing, during the operations, and finally to the Planetary Data System (PDS) archive. Prior to the mission, we assembled a suite of a priori models of Mars, based on estimates of bulk composition and thermal profiles. Initial models during the mission will rely on modeling surface waves and impact-generated body waves independent of prior knowledge of structure. Later modeling will include simultaneous inversion of seismic observations for source and structural parameters. We use Bayesian inversion techniques to obtain robust probability distribution functions of interior structure parameters. Shallow structure will be characterized using the hammering of the heatflow probe mole, as well as measurements of surface wave ellipticity. Crustal scale structure will be constrained by measurements of receiver function and broadband Rayleigh wave ellipticity measurements. Core interacting body wave phases should be observable above modeled martian noise levels, allowing us to constrain deep structure. Normal modes of Mars should also be observable and can be used to estimate the globally averaged 1D structure, while combination with results from the InSight radio science mission and orbital observations will allow for constraint of deeper structure.

  19. Whole system analysis of second generation bioenergy production and Ecosystem Services in Europe

    Science.gov (United States)

    Henner, Dagmar; Smith, Pete; Davies, Christian; McNamara, Niall

    2017-04-01

    Bioenergy crops are an important source of renewable energy and are a possible mechanism to mitigate global climate warming, by replacing fossil fuel energy that has higher greenhouse gas emissions. There is, however, uncertainty about the impacts of the growth of bioenergy crops on ecosystem services. This uncertainty is further enhanced by current climate change. It is important to establish how second generation bioenergy crops (Miscanthus, SRC willow and poplar) can contribute by closing the gap between reducing fossil fuel use and increasing the use of other renewable sources in a sustainable way. The project builds on models of energy crop production, biodiversity, soil impacts, greenhouse gas emissions and other ecosystem services, and on work undertaken in the UK on the ETI-funded ELUM project (www.elum.ac.uk). We will present estimated yields for the above named crops in Europe using the ECOSSE, DayCent, SalixFor and MiscanFor models. These yields will be brought into context with a whole system analysis, detailing trade-offs and synergies for land use change, food security, GHG emissions and soil and water security. Methods like water footprint tools, tourism value maps and ecosystem valuation tools and models (e.g. InVest, TEEB database, GREET LCA Model, World Business Council for Sustainable Development corporate ecosystem valuation, Millennium Ecosystem Assessment and the Ecosystem Services Framework) will be used to estimate and visualise the impacts of increased use of second generation bioenergy crops on the above named ecosystem services. The results will be linked to potential yields to generate "inclusion or exclusion areas" in Europe in order to establish suitable areas for bioenergy crop production and the extent of use possible. Policy is an important factor for using second generation bioenergy crops in a sustainable way. We will present how whole system analysis can be used to create scenarios for countries or on a continental scale. As an

  20. Bibliometric analysis of scientific production indexed in MEDLINE, about hospital based home care services

    Directory of Open Access Journals (Sweden)

    Javier Sanz-Valero

    2017-01-01

    Full Text Available Objective: A thematic and bibliometric analysis was done for the available scientific production about the home care services based in the hospital. Methods: Bibliometric analysis. Data was obtained from MEDLINE database using MeSH “Home Care Services, Hospital-Based” as Major Topic. Search date: July 2016. The study sample was calculated by estimating population parameters for an infinite population and the selection was a simple random without replacement. Results: A total of 386 references were analysed. The number of original articles was of 204 (52,85%, identifying 243 institutions, with an index of cooperation of 3,75±1,16 authors/article. English was the predominant language in 279 (72,28% articles. The obsolescence was of 13 years according to the Burton-Kebler Index and the Price Index was of 14,40%. Bradford nucleon was constituted by 23 journals. The thematic classification determines a relevance of 70.73%. Conclusions: There was a high obsolescence and an anglophone orientation. Also, there was a weak relation between institutions and corporation index. Over the time there was an improvement of the access to the primary source, in line with the Open Access initiative. The production was collected in a high number of journals (in a very dispersed form. The thematic classification meets the studied issue.

  1. Empowering users through design interdisciplinary studies and combined approaches for technological products and services

    CERN Document Server

    2015-01-01

    At the crossroads of various disciplines, this collective work examines the possibility of a new end-user “engagement” in ongoing digital/technological products and services development. It provides an overview of recent research specifically focused on the user’s democratic participation and empowerment. It also enables readers to better identify the main opportunities of participatory design, a concept which encourages the blurring of the role between user and designer. This allows people to escape their status as “end-user” and to elevate themselves to the level of creator. This book explores new avenues for rethinking the processes and practices of corporate innovation in order to cope with current socio-economic and technological changes. In so doing, it aims to help companies renew industrial models that allow them to design and produce new ranges of technological products and services by giving the user an active role in the development process, far beyond the basic role of consumer. Intended...

  2. Valuing multiple eelgrass ecosystem services in Sweden: fish production and uptake of carbon and nitrogen

    Directory of Open Access Journals (Sweden)

    Scott Glenn Cole

    2016-01-01

    Full Text Available Valuing nature’s benefits in monetary terms is necessary for policy-makers facing trade-offs in how to spend limited financial resources on environmental protection. We provide information to assess trade-offs associated with the management of seagrass beds, which provide a number of ecosystem services, but are presently impacted by many stressors. We develop an interdisciplinary framework for valuing multiple ecosystem services and apply it to the case of eelgrass (Zostera marina, a dominant seagrass species in the northern hemisphere. We identify and quantify links between three eelgrass functions (habitat for fish, carbon and nitrogen uptake and economic goods in Sweden, quantify these using ecological endpoints, estimate the marginal average value of the impact of losing one hectare of eelgrass along the Swedish northwest coast on welfare in monetary terms, and aggregate these values while considering double-counting. Over a 20 to 50 year period we find that compared to unvegetated habitats, a hectare of eelgrass, including the organic material accumulated in the sediment, produces an additional 626 kg cod fishes and 7,535 wrasse individuals and sequesters 98.6 ton carbon and 466 kg nitrogen. We value the flow of future benefits associated with commercial fishing, avoided climate change damages, and reduced eutrophication at 170,000 SEK in 2014 (20,700 US$ or 11,000 SEK (1,300 US$ annualized at 4%. Fish production, which is the most commonly valued ecosystem service in the seagrass literature, only represented 25% of the total value whereas a conservative estimate of nitrogen regulation constituted 46%, suggesting that most seagrass beds are undervalued. Comparing these values with historic losses of eelgrass we show that the Swedish northwest coast has suffered a substantial reduction in fish production and mineral regulation. Future work should improve the understanding of the geographic scale of eelgrass functions, how local variables

  3. Is Private Production of Public Services Cheaper Than Public Production? A Meta-Regression Analysis of Solid Waste and Water Services

    Science.gov (United States)

    Bel, Germa; Fageda, Xavier; Warner, Mildred E.

    2010-01-01

    Privatization of local government services is assumed to deliver cost savings, but empirical evidence for this from around the world is mixed. We conduct a meta-regression analysis of all econometric studies examining privatization of water distribution and solid waste collection services and find no systematic support for lower costs with private…

  4. Elements of product service systems as a potential to achieve a sustainable development: bibliometry and content analysis

    Directory of Open Access Journals (Sweden)

    Rafael Ariente Neto

    2014-08-01

    Full Text Available The concept of product-service systems (PSS is presented as an innovative strategy when offering products and services. It aims at for minimizing environmental impacts through sustainable business models. This study aims to identify which potentialities can be explored with regard to the elements of a PSS in a configuration that favor to offer answers on sustainable issues. To do so, the literature was analyzed by a structured process of bibliographic review. Among the results, three aspects are highlighted: (i the wideness of product concept to add services through PSS life-cycle, (ii the configuration of infra-structure to support a PSS by establishing the necessary communication relatively to logistics services. Finally, the net of actors should be explored to obtain organizational proposals that contribute to PSS performance.

  5. The Copernicus POD Service and beyond: Scientific exploitation of the orbit-related data and products

    Science.gov (United States)

    Peter, Heike; Fernández, Jaime; Fernández, Carlos; Féménias, Pierre

    2017-04-01

    The Copernicus POD (Precise Orbit Determination) Service is part of the Copernicus Processing Data Ground Segment (PDGS) of the Sentinel-1, -2 and -3 missions. A GMV-led consortium is operating the Copernicus POD Service being in charge of generating precise orbital products and auxiliary data files for their use as part of the processing chains of the respective Sentinel PDGS. The orbital products are available through the dedicated Copernicus data hub. The Copernicus POD Service is supported by the Copernicus POD Quality Working Group (QWG) for the validation of the orbit product accuracy. The QWG is delivering independent orbit solutions for the satellites. The cross-comparison of all these orbit solutions is essential to monitor and to improve the orbit accuracy because for Sentinel-1 and -2 this is the only possibility to externally assess the quality of the orbits. Each of the Sentinel-1, -2, and -3 satellites carries dual-frequency GPS receivers delivering the necessary measurements for the precise orbit determination of the satellites. The Sentinel-3 satellites are additionally equipped with a DORIS (Doppler Orbitography and Radiopositioning Integrated by Satellite) receiver and a Laser Retro Reflector for Satellite Laser Ranging. These two additional observation techniques allow for independent validation of the GPS-derived orbit determination results and for studying biases between the different techniques. The scientific exploitation of the orbit determination and the corresponding input data is manifold. Sophisticated satellite macro models improve the modelling of the non-gravitational forces acting on the satellite. On the other hand, comparisons to orbits based on pure empirical modelling of the non-gravitational forces help to sort out deficiencies in the satellite geometry information. The dual-frequency GPS data delivered by the satellites can give valuable input for ionospheric studies important for Space Weather research. So-called kinematic

  6. Do Digital Systems and Concept in Modern Public Service Production Have a Negative Impact on Citizens as End-Users?

    DEFF Research Database (Denmark)

    Pedersen, John Storm; Rendtorff, Jacob Dahl

    2016-01-01

    production. Second, we claim that digital systems and concepts develop a new institutional logic within modern public service production: the ‘digital logic’. Third, we analyze and discuss the new logic´s possible impact on citizens as end-users. Fourth, we discuss the ethical dimensions of values and ethics...

  7. Design thinking in positive psychology : The development of a product-service combination that stimulates happiness-enhancing activities

    NARCIS (Netherlands)

    Ruitenberg, H.P.; Desmet, P.M.A.

    2012-01-01

    This paper presents an exploration of how knowledge drawn from the positive psychology domain can be used to design products and services that contribute to the happiness of the users. Two distinctions are proposed to structure initiatives in well-being driven design: activity- versus product-focus,

  8. 12 CFR 303.46 - Financial education programs that include the provision of bank products and services.

    Science.gov (United States)

    2010-01-01

    ... 12 Banks and Banking 4 2010-01-01 2010-01-01 false Financial education programs that include the provision of bank products and services. 303.46 Section 303.46 Banks and Banking FEDERAL DEPOSIT INSURANCE... Branches and Offices § 303.46 Financial education programs that include the provision of bank products and...

  9. Closed-Loop Lifecycle Management of Service and Product in the Internet of Things: Semantic Framework for Knowledge Integration.

    Science.gov (United States)

    Yoo, Min-Jung; Grozel, Clément; Kiritsis, Dimitris

    2016-07-08

    This paper describes our conceptual framework of closed-loop lifecycle information sharing for product-service in the Internet of Things (IoT). The framework is based on the ontology model of product-service and a type of IoT message standard, Open Messaging Interface (O-MI) and Open Data Format (O-DF), which ensures data communication. (1) BACKGROUND: Based on an existing product lifecycle management (PLM) methodology, we enhanced the ontology model for the purpose of integrating efficiently the product-service ontology model that was newly developed; (2) METHODS: The IoT message transfer layer is vertically integrated into a semantic knowledge framework inside which a Semantic Info-Node Agent (SINA) uses the message format as a common protocol of product-service lifecycle data transfer; (3) RESULTS: The product-service ontology model facilitates information retrieval and knowledge extraction during the product lifecycle, while making more information available for the sake of service business creation. The vertical integration of IoT message transfer, encompassing all semantic layers, helps achieve a more flexible and modular approach to knowledge sharing in an IoT environment; (4) Contribution: A semantic data annotation applied to IoT can contribute to enhancing collected data types, which entails a richer knowledge extraction. The ontology-based PLM model enables as well the horizontal integration of heterogeneous PLM data while breaking traditional vertical information silos; (5) CONCLUSION: The framework was applied to a fictive case study with an electric car service for the purpose of demonstration. For the purpose of demonstrating the feasibility of the approach, the semantic model is implemented in Sesame APIs, which play the role of an Internet-connected Resource Description Framework (RDF) database.

  10. Closed-Loop Lifecycle Management of Service and Product in the Internet of Things: Semantic Framework for Knowledge Integration

    Directory of Open Access Journals (Sweden)

    Min-Jung Yoo

    2016-07-01

    Full Text Available This paper describes our conceptual framework of closed-loop lifecycle information sharing for product-service in the Internet of Things (IoT. The framework is based on the ontology model of product-service and a type of IoT message standard, Open Messaging Interface (O-MI and Open Data Format (O-DF, which ensures data communication. (1 Background: Based on an existing product lifecycle management (PLM methodology, we enhanced the ontology model for the purpose of integrating efficiently the product-service ontology model that was newly developed; (2 Methods: The IoT message transfer layer is vertically integrated into a semantic knowledge framework inside which a Semantic Info-Node Agent (SINA uses the message format as a common protocol of product-service lifecycle data transfer; (3 Results: The product-service ontology model facilitates information retrieval and knowledge extraction during the product lifecycle, while making more information available for the sake of service business creation. The vertical integration of IoT message transfer, encompassing all semantic layers, helps achieve a more flexible and modular approach to knowledge sharing in an IoT environment; (4 Contribution: A semantic data annotation applied to IoT can contribute to enhancing collected data types, which entails a richer knowledge extraction. The ontology-based PLM model enables as well the horizontal integration of heterogeneous PLM data while breaking traditional vertical information silos; (5 Conclusion: The framework was applied to a fictive case study with an electric car service for the purpose of demonstration. For the purpose of demonstrating the feasibility of the approach, the semantic model is implemented in Sesame APIs, which play the role of an Internet-connected Resource Description Framework (RDF database.

  11. Closed-Loop Lifecycle Management of Service and Product in the Internet of Things: Semantic Framework for Knowledge Integration

    Science.gov (United States)

    Yoo, Min-Jung; Grozel, Clément; Kiritsis, Dimitris

    2016-01-01

    This paper describes our conceptual framework of closed-loop lifecycle information sharing for product-service in the Internet of Things (IoT). The framework is based on the ontology model of product-service and a type of IoT message standard, Open Messaging Interface (O-MI) and Open Data Format (O-DF), which ensures data communication. (1) Background: Based on an existing product lifecycle management (PLM) methodology, we enhanced the ontology model for the purpose of integrating efficiently the product-service ontology model that was newly developed; (2) Methods: The IoT message transfer layer is vertically integrated into a semantic knowledge framework inside which a Semantic Info-Node Agent (SINA) uses the message format as a common protocol of product-service lifecycle data transfer; (3) Results: The product-service ontology model facilitates information retrieval and knowledge extraction during the product lifecycle, while making more information available for the sake of service business creation. The vertical integration of IoT message transfer, encompassing all semantic layers, helps achieve a more flexible and modular approach to knowledge sharing in an IoT environment; (4) Contribution: A semantic data annotation applied to IoT can contribute to enhancing collected data types, which entails a richer knowledge extraction. The ontology-based PLM model enables as well the horizontal integration of heterogeneous PLM data while breaking traditional vertical information silos; (5) Conclusion: The framework was applied to a fictive case study with an electric car service for the purpose of demonstration. For the purpose of demonstrating the feasibility of the approach, the semantic model is implemented in Sesame APIs, which play the role of an Internet-connected Resource Description Framework (RDF) database. PMID:27399717

  12. Hazard of household cleaning products: a study undertaken by the UK National Poisons Information Service.

    Science.gov (United States)

    Williams, Hayley; Moyns, Emma; Bateman, D Nicholas; Thomas, Simon H L; Thompson, John P; Vale, J Allister

    2012-09-01

    To ascertain the reported toxicity of current United Kingdom (UK) household products following the launch of new products, such as liquid detergent capsules, and the manufacture of more concentrated formulations. Between 1 March 2008 and 30 April 2009 the UK National Poisons Information Service (NPIS) collected prospectively 5939 telephone enquiries relating to household products, approximately 10% of all telephone enquiries received over this period. The majority of enquiries (n = 3893; 65.5%) concerned children 5 years of age or less and were received predominantly from hospitals (n = 1905; 32.1%), general practitioners (n = 1768; 29.8%) and NHS Direct/NHS 24 (n = 1694; 28.5%). The majority of exposures occurred at home (n = 5795; 97.6%); most exposures were accidental (n = 5561; 93.6%). Liquid detergent capsules were most commonly involved (n = 647), followed by bleaches (n = 481), air fresheners (n = 429), multipurpose cleaners (n = 408), dishwasher products (n = 399) and descalers (n = 397). Exposure to household products occurred mainly as a result of ingestion (n = 4616; 75.8%), with eye contact (n = 513; 8.4%), inhalation (n = 420; 6.9%) and skin contact (n = 187; 3.1%) being less common; 5.1% (n = 313) of enquiries involved multiple routes of exposure. The most commonly reported features were vomiting (ingestion), pain (eye contact), dyspnoea (inhalation) and burns (skin contact). In 5840 of 5939 enquiries the Poisoning Severity Score (PSS) was known. The majority of patients (n = 4117; 70.5%) were asymptomatic (PSS 0), 28.0% (n = 1638) developed minor features (PSS 1), 1.3% (75 patients) developed moderate features (PSS 2) and 0.15% (nine patients) developed serious features (PSS 3). Four of these nine patients made a complete recovery, two died from exposure to drain cleaner and PVC solvent cleaner; the outcome in three was unknown. In the UK, advice from the NPIS is sought commonly regarding household products, but such exposures only rarely result in

  13. Global Precipitation Measurement (GPM) Mission Products and Services at the NASA Goddard Earth Sciences (GES) Data and Information Services Center (DISC)

    Science.gov (United States)

    Liu, Zhong; Ostrenga, D.; Vollmer, B.; Deshong, B.; Greene, M.; Teng, W.; Kempler, S. J.

    2015-01-01

    On February 27, 2014, the NASA Global Precipitation Measurement (GPM) mission was launched to provide the next-generation global observations of rain and snow (http:pmm.nasa.govGPM). The GPM mission consists of an international network of satellites in which a GPM Core Observatory satellite carries both active and passive microwave instruments to measure precipitation and serve as a reference standard, to unify precipitation measurements from a constellation of other research and operational satellites. The NASA Goddard Earth Sciences (GES) Data and Information Services Center (DISC) hosts and distributes GPM data within the NASA Earth Observation System Data Information System (EOSDIS). The GES DISC is home to the data archive for the GPM predecessor, the Tropical Rainfall Measuring Mission (TRMM). Over the past 16 years, the GES DISC has served the scientific as well as other communities with TRMM data and user-friendly services. During the GPM era, the GES DISC will continue to provide user-friendly data services and customer support to users around the world. GPM products currently and to-be available include the following: 1. Level-1 GPM Microwave Imager (GMI) and partner radiometer products. 2. Goddard Profiling Algorithm (GPROF) GMI and partner products. 3. Integrated Multi-satellitE Retrievals for GPM (IMERG) products. (early, late, and final)A dedicated Web portal (including user guides, etc.) has been developed for GPM data (http:disc.sci.gsfc.nasa.govgpm). Data services that are currently and to-be available include Google-like Mirador (http:mirador.gsfc.nasa.gov) for data search and access; data access through various Web services (e.g., OPeNDAP, GDS, WMS, WCS); conversion into various formats (e.g., netCDF, HDF, KML (for Google Earth), ASCII); exploration, visualization, and statistical online analysis through Giovanni (http:giovanni.gsfc.nasa.gov); generation of value-added products; parameter and spatial subsetting; time aggregation; regridding; data

  14. Global Precipitation Measurement (GPM) Mission Products and Services at the NASA Goddard Earth Sciences (GES) Data and Information Services Center (DISC)

    Science.gov (United States)

    Ostrenga, D.; Liu, Z.; Vollmer, B.; Teng, W. L.; Kempler, S. J.

    2014-12-01

    On February 27, 2014, the NASA Global Precipitation Measurement (GPM) mission was launched to provide the next-generation global observations of rain and snow (http://pmm.nasa.gov/GPM). The GPM mission consists of an international network of satellites in which a GPM "Core Observatory" satellite carries both active and passive microwave instruments to measure precipitation and serve as a reference standard, to unify precipitation measurements from a constellation of other research and operational satellites. The NASA Goddard Earth Sciences (GES) Data and Information Services Center (DISC) hosts and distributes GPM data within the NASA Earth Observation System Data Information System (EOSDIS). The GES DISC is home to the data archive for the GPM predecessor, the Tropical Rainfall Measuring Mission (TRMM). Over the past 16 years, the GES DISC has served the scientific as well as other communities with TRMM data and user-friendly services. During the GPM era, the GES DISC will continue to provide user-friendly data services and customer support to users around the world. GPM products currently and to-be available include the following: Level-1 GPM Microwave Imager (GMI) and partner radiometer products Goddard Profiling Algorithm (GPROF) GMI and partner products Integrated Multi-satellitE Retrievals for GPM (IMERG) products (early, late, and final) A dedicated Web portal (including user guides, etc.) has been developed for GPM data (http://disc.sci.gsfc.nasa.gov/gpm). Data services that are currently and to-be available include Google-like Mirador (http://mirador.gsfc.nasa.gov/) for data search and access; data access through various Web services (e.g., OPeNDAP, GDS, WMS, WCS); conversion into various formats (e.g., netCDF, HDF, KML (for Google Earth), ASCII); exploration, visualization, and statistical online analysis through Giovanni (http://giovanni.gsfc.nasa.gov); generation of value-added products; parameter and spatial subsetting; time aggregation; regridding

  15. Comparative study: TQ and Lean Production ownership models in health services.

    Science.gov (United States)

    Eiro, Natalia Yuri; Torres-Junior, Alvair Silveira

    2015-01-01

    compare the application of Total Quality (TQ) models used in processes of a health service, cases of lean healthcare and literature from another institution that has also applied this model. this is a qualitative research that was conducted through a descriptive case study. through critical analysis of the institutions studied it was possible to make a comparison between the traditional quality approach checked in one case and the theoretical and practice lean production approach used in another case and the specifications are described below. the research identified that the lean model was better suited for people that work systemically and generate the flow. It also pointed towards some potential challenges in the introduction and implementation of lean methods in health.

  16. The sustainability effects of Product/Service-System design validated through Life Cycle Assessment

    DEFF Research Database (Denmark)

    Smidt Dreijer, Leise; Birkved, Morten; Howard, Thomas J.

    2013-01-01

    and lifts. The major research question for the case is how the supplier’s continued ownership of the building materials influences the sustainability of such buildings. By using a PSS design approach in the early design stages, the architects involved in the case project were able to make design decisions......Temporary buildings are generally considered to be unsustainable due to a short life span of the materials applied in the building. The construction materials typically have a longer use life than the required use life of the building, thus functioning building materials are often discarded after...... the demolition. In an attempt to improve the sustainability of temporary buildings, a Product/Service-System (PSS) strategy is here applied to a case project. The case project concerns a temporary building made of leased materials and building components such as shipping containers, scaffolding materials...

  17. PRINCIPLES AND MODELS OF CONSUMER SEGMENTATION IN THE BANKING PRODUCTS AND SERVICES MARKET

    Directory of Open Access Journals (Sweden)

    Andrey V. Tsarev

    2015-01-01

    Full Text Available The process of segmenting consumers ofbanking products and services connects withconducting marketing research. In the processof customer segmentation it is necessary to identify the factors that affect them. Identifi cation of competitive and consumer factors, in particular, is necessary for marketing decision making andthe development of the segment coverage strategy to reach a segment at all stages of planningmarketing activities and evaluating its effectiveness. After determining the basic segments on macro and micro levels the segment coveragestrategies are developed that should be based onthe results of the segmentation map construction.Banking institutions that implement informationtechnology to facilitate collecting and processingcustomer data, such as CRM-systems, receivemore opportunities to identify the client and provide a competitive position in the market.

  18. The Efficiency and Productivity Analysis of Large Logistics Providers Services in Korea

    Directory of Open Access Journals (Sweden)

    Hong Gyun Park

    2015-12-01

    Full Text Available In the fierce competition at the global logistics markets, Korean logistics providers were deemed more vulnerable than global logistics providers in terms of the quality and price competitiveness. To strengthen their competitiveness, logistics providers in Korea have focused on delivering integrated logistics services. In this regard, the Korean government has enacted the “Integrated Logistics Industry Certification Act” in 2006 to assist integrated logistics providers to offer logistics services based on their specialization and differentiation. It has been several years since the system was implemented, and the evaluation of the system implementation was necessary. Hence, in our study, we attempt to examine the efficiency and productivity of fourteen certified Korean logistics providers employing the DEA (Data Envelopment Analysis method with a five-year panel data since the inception of the Act. Through our static and dynamic analyses, We found that Pantos Logistics and HYUNDAI Glovis are running their businesses at the highest level of efficiency and Hanjin Transportation was the most stable company in their logistics operation.

  19. Building an urban 'renaissance': fragmented services and the production of inequality in Greater Downtown Detroit.

    Science.gov (United States)

    Doucet, Brian; Smit, Edske

    2016-01-01

    Downtown Detroit has been undergoing a renaissance in recent years which is in stark contrast to the economic and social situation in much of the rest of the city. This renaissance has been taking place despite the city's ability to provide good municipal services such as streetlights, security, public space and transport. This article focuses on how four areas which constitute part of Greater Downtown Detroit have relied on different combinations of actors to create and provide the services and amenities deemed necessary for capital investment and middle-class consumption. Each area has its own initiatives and actors who implement them, further fragmenting the city between its core and periphery. Renewed public spaces, private police forces and resident initiatives in middle-class neighborhoods have been created to serve specific needs of the small areas they serve. Rather than being unique, Detroit is an extreme example of fragmented and polarized urbanism which is part and parcel of contemporary cities. We argue that rather than passively reflecting existing socio-spatial divides, these private initiatives in Greater Downtown Detroit actively contribute to the production of sociospatial inequalities across the city.

  20. Ionospheric effects during severe space weather events seen in ionospheric service data products

    Science.gov (United States)

    Jakowski, Norbert; Danielides, Michael; Mayer, Christoph; Borries, Claudia

    Space weather effects are closely related to complex perturbation processes in the magnetosphere-ionosphere-thermosphere systems, initiated by enhanced solar energy input. To understand and model complex space weather processes, different views on the same subject are helpful. One of the ionosphere key parameters is the Total Electron Content (TEC) which provides a first or-der approximation of the ionospheric range error in Global Navigation Satellite System (GNSS) applications. Additionally, horizontal gradients and time rate of change of TEC are important for estimating the perturbation degree of the ionosphere. TEC maps can effectively be gener-ated using ground based GNSS measurements from global receiver networks. Whereas ground based GNSS measurements provide good horizontal resolution, space based radio occultation measurements can complete the view by providing information on the vertical plasma density distribution. The combination of ground based TEC and vertical sounding measurements pro-vide essential information on the shape of the vertical electron density profile by computing the equivalent slab thickness at the ionosonde station site. Since radio beacon measurements at 150/400 MHz are well suited to trace the horizontal structure of Travelling Ionospheric Dis-turbances (TIDs), these data products essentially complete GNSS based TEC mapping results. Radio scintillation data products, characterising small scale irregularities in the ionosphere, are useful to estimate the continuity and availability of transionospheric radio signals. The different data products are addressed while discussing severe space weather events in the ionosphere e.g. events in October/November 2003. The complementary view of different near real time service data products is helpful to better understand the complex dynamics of ionospheric perturbation processes and to forecast the development of parameters customers are interested in.

  1. Evaluating the Productivity of VA, NIH, and AHRQ Health Services Research Career Development Awardees.

    Science.gov (United States)

    Finney, John W; Amundson, Erin O; Bi, Xiaoyu; Cucciare, Michael A; Eisen, Seth A; Finlay, Andrea K; Halvorson, Max A; Hayashi, Ko; Owens, Douglas K; Maisel, Natalya C; Timko, Christine; Weitlauf, Julie C; Cronkite, Ruth C

    2016-04-01

    To evaluate the academic advancement and productivity of Department of Veterans Affairs Health Services Research and Development (HSR&D) Career Development Award (CDA) program recipients, National Institutes of Health (NIH) K awardees in health services research (HSR), and Agency for Healthcare Research and Quality (AHRQ) K awardees. In all, 219 HSR&D CDA recipients from fiscal year (FY) 1991 through FY2010; 154 NIH K01, K08, and K23 awardees FY1991-FY2010; and 69 AHRQ K01 and K08 awardees FY2000-FY2010 were included. Most data were obtained from curricula vitae. Academic advancement, publications, grants, recognition, and mentoring were compared after adjusting for years since award, and personal characteristics, training, and productivity prior to the award. No significant differences emerged in covariate-adjusted tenure-track academic rank, number of grants as primary investigator (PI), major journal articles as first/sole author, Hirsch h-index scores, likelihood of a journal editorship position or membership in a major granting review panel, or mentoring postgraduate researchers between the HSR&D CDA and NIH K awardees from FY1991-FY2010, or among the three groups of awardees from FY2000 or later. Among those who reported grant funding levels, HSR&D CDAs from FY1991-2010 had been PI on more grants of $100,000 than NIH K awardees. HSR&D CDAs had a higher mean number of major journal articles than NIH K awardees from FY1991-2010. Findings show that all three HSR career development programs are successfully selecting and mentoring awardees, ensuring additional HSR capacity to improve the quality and delivery of high-value care.

  2. Environmental services coupled to food products and brands: food companies interests and on-farm accounting.

    Science.gov (United States)

    Kempa, Daniela

    2013-09-01

    Much research has been carried out on governmental support of agri environmental measures (AEM). However, little is known about demands on and incentives from the commercial market for environmental contributions of the farmers. The factors farm structures, level of remuneration and legal framework have been thoroughly investigated. However, demands of the food industry for environmentally friendly goods(1) and their effects on farmers' decisions have not yet been analyzed. Leading companies in the food industry have observed an increasing consumer awareness and, due to higher competition, see an additional need to communicate environmental benefits which result from either organic production methods or agri-environmental measures. To address this research deficit, two case studies were carried out. The first case study is a survey aimed at the industrial food producers' demands with regards to the environmental performance of supplying farms. Concurrently, within a second survey farmers were questioned to find out what conditions are required to implement agri-environmental measures beyond cross compliance and document their environmental performance. This article presents the outcomes of the first case study. The results show that food companies have an interest in the documentation of environmental benefits of supplying farms for their marketing strategies. Provision of support by finance or contract-design is also seen as appropriate tool to promote an environmentally friendly production. In turn the food producers' demand and support for documented environmental services can have a positive influence on farmers' decisions for implementation and documentation of these services. Thus, the surveys provide essential findings for further development of documentation strategies for environmental benefits within the supply chain. Copyright © 2012 Elsevier Ltd. All rights reserved.

  3. EPOS IP - Data, Data Products, Services and Software (DDSS Master Table)

    Science.gov (United States)

    Michalek, Jan; Atakan, Kuvvet

    2017-04-01

    The "European Plate Observing System - Implementation Phase" (EPOS IP, 2014-2019) project is about building a pan-European infrastructure for accessing solid Earth science data. This ambitious plan started in 2002 already with a Conception Phase and continued by an EPOS PP (Preparatory Phase, 2010-2014) where about 20 partners joined the project. The current EPOS IP project includes 47 partners plus 6 associate partners from 25 countries from all over Europe and several international organizations (ORFEUS, EMSC, EUREF). However, the community contributing to the EPOS integration plan is larger than the official partnership of EPOS IP project, because more countries are represented by the international organizations and because within each country there are several research institutions involved. The list of Data, Data Products, Services and Software (DDSS) provided by individual institutions, consortia or organizations which will become part of the EPOS system are currently collected in document called DDSS Master Table. There are 10 work packages (WP8-WP17) creating the Thematic Core Services (TCS) always grouped by a specific topic: Seismology, Near Fault Observatories, GNSS Data and Products, Volcano Observations, Satellite Data, Geomagnetic Observations, Anthropogenic Hazards, Geological Information and Modelling, Multi-scale laboratories and Geo-Energy Test Beds for Low Carbon Energy. Each of this group declared a list of DDSS elements which are about to be implemented. Currently there are about 455 DDSS elements in the DDSS Master Table. These DDSS elements are of different maturity and about 122 are declared by TCS groups to be ready for implementation which means that the data are well described with metadata, following the standards specific for their domain and, in the best case, with some services allowing their access already. The DDSS elements differ by its complexity as well. The DDSS Master Table serves as an overview of the DDSS elements and

  4. Community based productivity veterinary service for smallholders dairy farmers in Bangladesh

    Energy Technology Data Exchange (ETDEWEB)

    Shamsuddin, M; Bhattacharjee, J. [Department of Surgery and Obstetrics, Bangladesh Agricultural University, Mymensingh (Bangladesh)], E-mail: m.shamsuddin@gmail.com; Goodger, W J; Momont, H [Department of Medical Sciences, School of Veterinary Medicine, University of Wisconsin-Madison, Madison, WI (United States); Frank, G [Centre for Dairy Profitability, University of Wisconsin-Madison, Madison, WI (United States); Akhteruzzaman, M [Department of Agricultural Economics, Bangladesh Agricultural University, Mymensingh (Bangladesh)

    2009-07-01

    Bangladesh needs to change the dairy industry growth rate from the current rate of 2.0% to at least 6.0% for providing consumers with half the amount of required milk by the year 2025 against a population growth rate of 1.6%. Farmers' income increase would equal to US$ 676.3 - 1730.6 per year if all of them operated their farms as good as the 20% best farmers in the community are doing with regard to increasing milk production per cow per day, increasing lactation length, decreasing age to first calving, and decreasing calving interval. We report here a model of delivering productivity veterinary services to smallholders' dairy farms through farmers' groups and associations, which would substantially increase their income. In the most dairy populous area of the districts of Satkhira, Sirajgonj and Chittagong, we selected about 250 farms and divided them into groups of 10 farms. One farmer of the group worked as the Group Leader. One veterinarian following a previously set schedule visited 10 farms in a day every month where the Group Leader was kept informed. Thus during 25 working days of a month, the veterinarian visited 250 farms. Twenty-five group leaders made an association. Data reported here were from four of such associations constituting 1000 farm families during a period from March 2005 to June 2006. To guide delivering the service, follow up its outcome and collect field data, we developed five forms. These forms are named as (1) farm inventory, preventive health and feed management; (2) reproduction and reproductive problem management; (3) mastitis management; (4) general health management; and (5) economics data collection forms. A breeding calendar was developed to keep necessary records. A Microsoft Access based database application was customised matching with the forms to record and analyse the data and to produce a herd summary. At farm visit, the veterinarian checked results of earlier interventions and schedules of deworming and vaccination. The

  5. Analysis of the Effects of a Flexible Ramping Ancillary Service Product on Power System Operations: Preprint

    Energy Technology Data Exchange (ETDEWEB)

    Krad, Ibrahim; Ibanez, Eduardo; Ela, Erik

    2015-10-19

    The recent increased interest in utilizing variable generation (VG) resources such as wind and solar in power systems has motivated investigations into new operating procedures. Although these resources provide desirable value to a system (e.g., no fuel costs or emissions), interconnecting them provides unique challenges. Their variable, non-controllable nature in particular requires significant attention, because it directly results in increased power system variability and uncertainty. One way to handle this is via new operating reserve schemes. Operating reserves provide upward and downward generation and ramping capacity to counteract uncertainty and variability prior to their realization. For instance, uncertainty and variability in real-time dispatch can be accounted for in the hour-ahead unit commitment. New operating reserve methodologies that specifically account for the increased variability and uncertainty caused by VG are currently being investigated and developed by academia and industry. This paper examines one method inspired by the new operating reserve product being proposed by the California Independent System Operator. The method is based on examining the potential ramping requirements at any given time and enforcing those requirements via a reserve demand curve in the market-clearing optimization as an additional ancillary service product.

  6. Product-service system method to measure sustainability level of traditional smoked fish processing industries

    Directory of Open Access Journals (Sweden)

    Purwaningsih Ratna

    2018-01-01

    Full Text Available Small Medium Enterprise’s (SME of traditional fish processing at Semarang, Central Java, Indonesia still focus their business on gain more profits. Sustainability aspect has not received enough attention yet. This study aims to review the sustainability level of SME smoked fish Semarang using product service system (PSS method. PSS consists of three dimensions (1 Environment, (2 Socio-cultural and (3 Economic. Each dimension consists of 6 criteria's. PSS not only assess the level of sustainability but also formulated the recommendation to increase the industries sustainability level. Sustainability assessment and recommendations formulation is guided by a check-list form. Then, the portfolio diagram used to select these recommendations according to its feasibility to be implemented and its importance for the industries. The result of sustainability assessment for traditional fish processing is 0.44, categorized as medium level. The recommendations for the environmental dimension are (1 use of liquid smoke on fish processing and (2 use of wastewater treatment with anaerobic ponds Recommendation for the socio-cultural dimension is use personal protective tool to reduce worker risk on safety and health. Recommendation for the economic dimension is used social media for product marketing and increasing the economic value of fish lung wastes. Recommendations are then illustrated in a diagram in the form of radar sustainability.

  7. Advantages of pre-production WLCG/EGEE services for VOs and users

    CERN Document Server

    Thackray, N; Fernandez Sanchez, C; Freire Garcia, E; Simon Garcia, A; Lopez Cacheiro, J

    2008-01-01

    The benefits that the Pre-Production Service (PPS) can offer to VOs and new users will be shown. Current PPS processes will be described so they have a better understanding of the PPS environment. PPS offers a proper place where VOs can test their applications and check their compatibility with upcoming middleware releases. PPS could help VOs improve their applications and at the same time, VOs would be helping PPS to produce better tested middleware releases that would go into Production (PROD) Currently a well-defined set of procedures is followed in PPS, beginning with the pre-deployment activity and finishing with the approval of a new middleware release that can go into PROD. The PPS Coordination Team takes care of supervising all these steps, mainly trying to spot possible bugs in the middleware before it goes into PROD. Unfortunately, VO contribution in this part of the deployment is currently very limited and the PPS team does not have a full feedback from these important groups. One of the problems i...

  8. Demand and supply-based operating modes--a framework for analyzing health care service production.

    Science.gov (United States)

    Lillrank, Paul; Groop, P Johan; Malmström, Tomi J

    2010-12-01

    The structure of organizations that provide services should reflect the possibilities of and constraints on production that arise from the market segments they serve. Organizational segmentation in health care is based on urgency and severity as well as disease type, bodily function, principal method, or population subgroup. The result is conflicting priorities, goals, and performance metrics. A managerial perspective is needed to identify activities with similar requirements for integration, coordination, and control. The arguments in this article apply new reasoning to the previous literature. The method used in this article to classify health care provision distinguishes different types of health problems that share generic constraints of production. The analysis leads to seven different demand-supply combinations, each with its own operational logic. These are labeled demand and supply-based operating modes (DSO modes), and constitute the managerial building blocks of health care organizations. The modes are Prevention, Emergency, One visit, Project, Elective, Cure, and Care. As analytical categories the DSO modes can be used to understand current problems. Several operating modes in one unit create managerial problems of conflicting priorities, goals, and performance metrics. The DSO modes are constructed as managerially homogeneous categories or care platforms responding to general types of demand, and supply constraints. The DSO modes bring methods of industrial management to bear on efforts to improve health care. © 2010 Milbank Memorial Fund. Published by Wiley Periodicals Inc.

  9. Transfer and Reuse of Knowledge from the Service Phase of Complex Products

    DEFF Research Database (Denmark)

    Vianello, Giovanna

    industry. Knowledge generated during the service phase was analysed from the point of view of service engineers and engineering designers. Furthermore, the mechanisms involved in the transfer of knowledge within the service phase and between service and design were investigated. Both service engineers....... The study showed that knowledge transfer between the service and design departments was not systematic and consisted primarily of knowledge pushed by service engineers to engineering designers. The issues that posed a barrier to a systematic reuse of service knowledge were taken into consideration whilst...... and engineering designers were interested in knowledge about changes, issues and improvements generated during service; however, engineering designers were more orientated towards knowledge of the equipment at a component level while service engineers were interested in obtaining an overview of the systems...

  10. Do Iran’s buy-back service contracts lead to optimal production? The case of Soroosh and Nowrooz

    International Nuclear Information System (INIS)

    Ghandi, Abbas; Lin, C.-Y. Cynthia

    2012-01-01

    We model the dynamically optimal oil production on Iran’s offshore Soroosh and Nowrooz fields, which have been developed by Shell Exploration through a buy-back service contract. In particular, we examine the National Iranian Oil Company’s (NIOC) actual and contractual oil production behavior and compare it to the production profile that would have been optimal under the conditions of the contract. We find that the contract’s production profile is different from optimal production profile for most discount rates, and that the NIOC’s actual behavior is inefficient—its production rates have not maximized profits. Because the NIOC’s objective is purported to be maximizing cumulative production instead of the present discounted value of the entire stream of profits, we also compare the NIOC’s behavior to the production profile that would maximize cumulative production. We find that even though what the contract dictates comes close to maximizing cumulative production, the NIOC has not been achieving its own objective of maximizing cumulative production. - Highlights: ► The NIOC’s production rates have not maximized profits. ► The contract’s production profile is inefficient for most discount rates. ► What the contract dictates comes close to maximizing cumulative production. ► The NIOC has not been maximizing cumulative production.

  11. Approximations for the single-product production-inventory problem with compound Poisson demand and service-level constraints

    NARCIS (Netherlands)

    Kok, de A.G.; Tijms, H.C.; Duyn Schouten, van der F.A.

    1984-01-01

    We consider a production-inventory problem in which the production rate can be continuously controlled in order to cope with random fluctuations in the demand. The demand process for a single product is a compound Poisson process. Excess demand is backlogged. Two production rates are available and

  12. Vape shop retailers' perceptions of their customers, products and services: A content analysis.

    Science.gov (United States)

    Tsai, Jennifer Y; Bluthenthal, Ricky; Allem, Jon-Patrick; Garcia, Robert; Garcia, Jocelyn; Unger, Jennifer; Baezconde-Garbanati, Lourdes; Sussman, Steve Y

    2016-01-01

    The popularity of electronic cigarettes (e-cigarettes) has spurred the growth of vape shops, but little is known about the retailers who may play an important role in the introduction and dissemination of vape products. In this paper we examine how retailers profile their customers and their perceptions of vaping, and the services their shops provide. Semi-structured interviews were conducted with a convenience sample of retailers (n=77) located across southern California. Open-ended questions were coded and analyzed using a content analysis approach. Three themes emerged from the content analysis: who vapes, why people vape, and the vape shop environment. Retailers profiled customers as friendly, health conscious, and interested in tobacco cessation or cessation maintenance. Retailers believed e-cigarettes were used recreationally or as products that help curb other addictive behaviors. While most retailers reported positive experiences with vaping, some reported potentially negative experiences including failed cessation attempts, dual use of e-cigarettes and combustible cigarettes, and increased nicotine dependence. Retailers reported that they regularly answer questions about vaping and believe their shops function as social lounges that are tied to other recreational activities. Retailers attach certain characteristics to their clientele, perceive certain health benefits associated with vaping, and seek to establish their shops as places that provide guidance on vape products as well as shops with a recreational aesthetic. As vape shops grow in popularity, additional research on, and regulation of, these retailers will be necessary. Education campaigns are needed to inform retailers of the benefits and consequences of vaping.

  13. NEON's eddy-covariance: interoperable flux data products, software and services for you, now

    Science.gov (United States)

    Metzger, S.; Desai, A. R.; Durden, D.; Hartmann, J.; Li, J.; Luo, H.; Durden, N. P.; Sachs, T.; Serafimovich, A.; Sturtevant, C.; Xu, K.

    2017-12-01

    Networks of eddy-covariance (EC) towers such as AmeriFlux, ICOS and NEON are vital for providing the necessary distributed observations to address interactions at the soil-vegetation-atmosphere interface. NEON, close to full operation with 47 tower sites, will represent the largest single-provider EC network globally. Its standardized observation and data processing suite is designed specifically for inter-site comparability and analysis of feedbacks across multiple spatial and temporal scales. Furthermore, NEON coordinates EC with rich contextual observations such as airborne remote sensing and in-situ sampling bouts. In January 2018 NEON enters its operational phase, and EC data products, software and services become fully available to the science community at large. These resources strive to incorporate lessons-learned through collaborations with AmeriFlux, ICOS, LTER and others, to suggest novel systemic solutions, and to synergize ongoing research efforts across science communities. Here, we present an overview of the ongoing product release, alongside efforts to integrate and collaborate with existing infrastructures, networks and communities. Near-real-time heat, water and carbon cycle observations in "basic" and "expanded", self-describing HDF5 formats become accessible from the NEON Data Portal, including an Application Program Interface. Subsequently, they are ingested into the AmeriFlux processing pipeline, together with inclusion in FLUXNET globally harmonized data releases. Software for reproducible, extensible and portable data analysis and science operations management also becomes available. This includes the eddy4R family of R-packages underlying the data product generation, together with the ability to directly participate in open development via GitHub version control and DockerHub image hosting. In addition, templates for science operations management include a web-based field maintenance application and a graphical user interface to simplify

  14. Geospatial Data as a Service: The GEOGLAM Rangelands and Pasture Productivity Map Experience

    Science.gov (United States)

    Evans, B. J. K.; Antony, J.; Guerschman, J. P.; Larraondo, P. R.; Richards, C. J.

    2017-12-01

    Empowering end-users like pastoralists, land management specialists and land policy makers in the use of earth observation data for both day-to-day and seasonal planning needs both interactive delivery of multiple geospatial datasets and the capability of supporting on-the-fly dynamic queries while simultaneously fostering a community around the effort. The use of and wide adoption of large data archives, like those produced by earth observation missions, are often limited by compute and storage capabilities of the remote user. We demonstrate that wide-scale use of large data archives can be facilitated by end-users dynamically requesting value-added products using open standards (WCS, WMS, WPS), with compute running in the cloud or dedicated data-centres and visualizing outputs on web-front ends. As an example, we will demonstrate how a tool called GSKY can empower a remote end-user by providing the data delivery and analytics capabilities for the GEOGLAM Rangelands and Pasture Productivity (RAPP) Map tool. The GEOGLAM RAPP initiative from the Group on Earth Observations (GEO) and its Agricultural Monitoring subgroup aims at providing practical tools to end-users focusing on the important role of rangelands and pasture systems in providing food production security from both agricultural crops and animal protein. Figure 1, is a screen capture from the RAPP Map interface for an important pasture area in the Namibian rangelands. The RAPP Map has been in production for six months and has garnered significant interest from groups and users all over the world. GSKY, being formulated around the theme of Open Geospatial Data-as-a-Service capabilities uses distributed computing and storage to facilitate this. It works behind the scenes, accepting OGC standard requests in WCS, WMS and WPS. Results from these requests are rendered on a web-front end. In this way, the complexities of data locality and compute execution are masked from an end user. On-the-fly computation of

  15. Cloud-based design and manufacturing (CBDM) a service-oriented product development paradigm for the 21st century

    CERN Document Server

    2014-01-01

    The book introduces the reader to game-changing ways of building and utilizing Internet-based services related to design and manufacture activities through the cloud. In a broader sense, CBDM refers to a new product realization model that enables collective open innovation and rapid product development with minimum costs through social networking and negotiation platforms between service providers and consumers. It is a type of parallel and distributed system consisting of a collection of inter-connected physical and virtualized service pools of design and manufacturing resources as well as intelligent search capabilities for design and manufacturing solutions. Practicing engineers and decision makers will learn how to strategically position their product development operations for success in a globalized interconnected world.

  16. QUALITY IMPROVEMENT STRATEGY IN ROMANIAN TOURISM PRODUCTS AND SERVICES WITH THE APPLICATION OF SC ASTORIA COMPLEX SRL

    Directory of Open Access Journals (Sweden)

    CLAUDIU VALENTIN NITU

    2010-01-01

    Full Text Available Quality is an integral part of international competitiveness in the world.Quality has many meanings and implications, based on the quality of products or services to thevery quality companies. Competitiveness, defined as the ability of firms to compete is theessence of a good marketing system in place, to be competitive means to succeed in anenvironment in which firms always try to go one before another by price reduction, by increasethe quality of their current products and services and creating new ones. A firm is competitive ifit can produce high quality products and services and lower costs than its competitors andinternationally. Ability to compete is to do better than firms in the same industry in terms ofsales, market share and profitability, capacity to achieve its strategic conduct, defined as the setof actions undertaken to influence the market, finally leading to increased profits.

  17. Service oriented product innovation for improved environmental performance. An an exploratory case study of the air conditioning and cooling sector

    Energy Technology Data Exchange (ETDEWEB)

    Cook, M.; Maggs, H.; Neame, C.; Lemon, M. [The School of Applied Sciences, Cranfield University, Cranfield, Bedfordshire (United Kingdom)

    2006-09-15

    The need to improve the environmental performance of production and consumption practices within advanced industrialised nations is widely accepted. Finding ways to satisfy demand using far fewer resources is central to research in this field. For many, the trajectories of service orientated products are thought to provide an opportunity to address this need and anticipate futures in which economic growth is de-coupled from resource use. This paper presents the findings of exploratory research in the air-conditioning and cooling sector, which sought to understand how these benefits might be realised. It suggests that these benefits will not arise as a result of economic restructuring but rather that a deeper understanding of the process of service innovation, which underpins trajectories of service orientated products, is required to develop effective policy.

  18. A Worldwide Production Grid Service Built on EGEE and OSG Infrastructures Lessons Learnt and Long-term Requirements

    International Nuclear Information System (INIS)

    Shiers, J.; Dimou, M.; Mendez Lorenzo, P.

    2007-01-01

    Using the Grid Infrastructures provided by EGEE, OSG and others, a worldwide production service has been built that provides the computing and storage needs for the 4 main physics collaborations at CERN's Large Hadron Collider (LHC). The large number of users, their geographical distribution and the very high service availability requirements make this experience of Grid usage worth studying for the sake of a solid and scalable future operation. This service must cater for the needs of thousands of physicists in hundreds of institutes in tens of countries. A 24x7 service with availability of up to 99% is required with major service responsibilities at each of some ten T ier1 a nd of the order of one hundred T ier2 s ites. Such a service - which has been operating for some 2 years and will be required for at least an additional decade - has required significant manpower and resource investments from all concerned and is considered a major achievement in the field of Grid computing. We describe the main lessons learned in offering a production service across heterogeneous Grids as well as the requirements for long-term operation and sustainability. (Author)

  19. Service-oriented workflow to efficiently and automatically fulfill products in a highly individualized web and mobile environment

    Science.gov (United States)

    Qiao, Mu

    2015-03-01

    Service Oriented Architecture1 (SOA) is widely used in building flexible and scalable web sites and services. In most of the web or mobile photo book and gifting business space, the products ordered are highly variable without a standard template that one can substitute texts or images from similar to that of commercial variable data printing. In this paper, the author describes a SOA workflow in a multi-sites, multi-product lines fulfillment system where three major challenges are addressed: utilization of hardware and equipment, highly automation with fault recovery, and highly scalable and flexible with order volume fluctuation.

  20. Dynamics of Public Service Motivation: Attraction, Selection, and Socialization in the Production and Regulation of Social Services

    DEFF Research Database (Denmark)

    Kjeldsen, Anne Mette

    2014-01-01

    The literature on public service motivation (PSM) has typically focused on the relationship between this motivation and public/private sector of employment, while the character of the work being performed has been neglected. Through panel surveys with pre- and post-entry measures of PSM among...... that the PSM profiles of social work students predict their preference for one of the two types of work tasks, but do not predict first employment in the preferred job. Conversely, post-entry shifts in social workers’ PSM profiles result from a complex interplay between influences from both work task...

  1. The Service for the Customers of Coal Products in the Context of the Conception of Relationship Marketing

    Directory of Open Access Journals (Sweden)

    Trushkina Nataliia V.

    2017-04-01

    Full Text Available The article is aimed at developing approaches to the service for various groups of customers of coal products in the context of the conception of relationship marketing. Content of the term of «service of the customers of coal products» has been clarified. An analysis of the dynamics of volume and structure of coal consumption in Ukraine was carried out. It has been proven that in organizing the marketing processes in terms of coal enterprise activities, it is appropriate to apply the conception of relationship marketing, essence of which is formation of a partnership based on a customer-oriented approach to the service for customers of coal products. A feature of this approach, unlike the existing ones, is the allocation of different groups of consumers of coal products, taking into consideration the volume of their annual demand and the specifics identified. It has been suggested that a systemic, process, and functional approaches to the organization of processes of service for the consumers of coal products be used in a single complex through the implementation of management functions.

  2. Localizing drought monitoring products to support agricultural climate service advisories in South Asia

    Science.gov (United States)

    Qamer, F. M.; Matin, M. A.; Yadav, N. K.; Bajracharya, B.; Zaitchik, B. F.; Ellenburg, W. L.; Krupnik, T. J.; Hussain, G.

    2017-12-01

    The Fifth Assessment Report of the Intergovernmental Panel on Climate Change identifies drought as one of the major climate risks in South Asia. During past two decades, a large amount of climate data have been made available by the scientific community, but the deployment of climate information for local level and agricultural decision making remains less than optimal. The provisioning of locally calibrated, easily accessible, decision-relevant and user-oriented information, in the form of drought advisory service could help to prepare communities to reduce climate vulnerability and increase resilience. A collaborative effort is now underway to strengthen existing and/or establish new drought monitoring and early warning systems in Afghanistan, Bangladesh, Nepal and Pakistan by incorporating standard ground-based observations, earth observation datasets, and numerical forecast models. ICT-based agriculture drought monitoring platforms, hosted at national agricultural and meteorological institutions, are being developed and coupled with communications and information deployment strategies to enable the rapid and efficient deployment of information that farmers can understand, interpret, and act on to adapt to anticipated droughts. Particular emphasis is being placed on the calibration and validation of data products through retrospective analysis of time series data, in addition to the installation of automatic weather station networks. In order to contextualize monitoring products to that they may be relevant for farmers' primary cropping systems, district level farming practices calendars are being compiled and validated through focus groups and surveys to identify the most important times and situations during which farmers can adapt to drought. High-resolution satellite crop distribution maps are under development and validation to add value to these efforts. This programme also aims to enhance capacity of agricultural extension staff to better understand

  3. Perceived service delivery and productivity in the food and beverage sector in Potchefstroom / Adam Herman Viljoen

    OpenAIRE

    Viljoen, Adam Herman

    2012-01-01

    The importance of management in the food and beverage sector as well as managing food and beverage service employees are crucial aspects that influence quality service delivery. The food and beverage sector is a large service orientated segment of the greater tourism industry, and effective management of employees is therefore necessary since employees are regarded as the primary resource through which establishments deliver services. One might further argue that an employee is...

  4. 50 CFR 260.97 - Conditions for providing fishery products inspection service at official establishments.

    Science.gov (United States)

    2010-10-01

    ... processed foods and/or components thereof; (10) Furnish and provide laundry service, as required by NMFS... inspection service at official establishments. 260.97 Section 260.97 Wildlife and Fisheries NATIONAL MARINE FISHERIES SERVICE, NATIONAL OCEANIC AND ATMOSPHERIC ADMINISTRATION, DEPARTMENT OF COMMERCE PROCESSED FISHERY...

  5. FUEL SERVICES: Customer focused on Product Support during the whole Life Time

    Energy Technology Data Exchange (ETDEWEB)

    Langenberger, J.; Hummel, W.

    2015-07-01

    For more than 40 years, Fuel Services of AREVA has been delivering devices and providing on-site services primary at LWR worldwide. We support our worldwide customers in achieving safe and economic operation of the fuel assemblies (FA) and core components (CC) and have received excellent feedback from them. But the Fuel Services support goes beyond on-site activities. (Author)

  6. 77 FR 31190 - Revised Service Standards for Market-Dominant Mail Products

    Science.gov (United States)

    2012-05-25

    ... the fall election and holiday mailing cycles, and resume it thereafter. The Postal Service will begin... holiday, the service standard is calculated from the next Postal Service delivery day. CETs are not... destinates in Alaska, Hawaii, American Samoa, Guam, Puerto Rico, or the U.S. Virgin Islands will remain one...

  7. Ecological Production Functions Linking Multiple Stressors to Ecosystem Services – A Case Study

    Science.gov (United States)

    The ecosystem services concept is being used to frame environmental protection goals that guide management of the risks of chemicals. Ecosystem services link changes in ecological systems to the benefits received by people. The use of ecosystem services in risk assessments and th...

  8. Web Services as Product Experience Augmenters and the Implications for Requirements Engineering: A Position Paper

    NARCIS (Netherlands)

    van Eck, Pascal; Nijholt, Antinus; Wieringa, Roelf J.

    There is currently little insight into what requirement engineering for web services is and in which context it will be carried out. In this position paper, we investigate requirements engineering for a special kind of web services, namely web services that are used to augment the perceived value of

  9. 77 FR 64775 - New Mailing Standards for Domestic Mailing Services Products

    Science.gov (United States)

    2012-10-23

    ...'s Web site at www.prc.gov . The Postal Service's proposed rule includes several mail classification... Tracing \\TM\\ We are removing language concerning the old Confirm[supreg] service from DMM 503.15.0, because all Confirm subscriptions will end by January of 2013. IMb Tracing now provides a service similar...

  10. THE MARKETING RESEARCH OF MILITARY SERVICE PEOPLE’S CONSUMER PREFERENCES OF DRY PRODUCT PACKAGES AND WAYS OF THEIR IMPROVEMENT

    Directory of Open Access Journals (Sweden)

    M. Mardar

    2018-04-01

    Full Text Available Basing on the survey of respondents, a marketing research was carried out on military service people’s consumer motivations and benefits for the existing dry product package and ways to improve it, as well as on the attitude towards the consumption of instant cereals. The results of the survey showed that military service people were not satisfied with the existing daily field product package; the majority were not comfortable with the sameness of the assortment, cooking time, inconvenient packaging, and lack of individual flatware. It is found that the most important factors for military service people when choosing instant cereals are taste, composition/safety, nutritional and energy value, and the least important are the shape and design of packaging. The analysis of the responses about the nature of the most common negative body changes resulting from the respondents’ professional activity indicates that the development of instant cereals on the basis of natural components is promising, as these components can prevent fatigue and certain diseases. 68% of the people interviewed are already comfortable with the inclusion of instant cereals with improved consumer properties into the daily field product package, and other consumers’ attitude to them can be significantly improved by explaining to them the benefits of this product. A potential consumer wants to get a product that has a meat and fruit flavor with improved consumer properties, and what is the most important, the product should be tasty, of high quality, and harmless. Military service people will be the main consumers, regardless of their age, occupation, and education.The application of the marketing research on servicemen’s consumer preferences made it possible to identify those consumer preferences that must be taken into account when improving the set of dry products and developing new instant cereals in order to meet the potential consumers’ demand for these products

  11. Bank customers’ satisfaction, customers’ loyalty and additional purchases of banking products and services. A case study from the Czech Republic

    OpenAIRE

    Chochoľáková, Anna; Gabčová, Lenka; Belás, Jaroslav; Sipko, Juraj

    2015-01-01

    The aim of this article was to examine and quantify 1) the dependence of additional purchases of banking products from customer loyalty and 2) dependence of bank clients’ loyalty from their satisfaction with the bank’s customer service. The respondents from our research in 2014 were divided into satisfied (loyal) and dissatisfied (disloyal) banking clients. Their attitudes in the area of loyalty and additional purchases of banking products were compared. Differences in attitudes were examined...

  12. Scientific production of residence in the management of nursing services 2006 2011

    Directory of Open Access Journals (Sweden)

    Camila Severi Zanoni

    2015-03-01

    Full Text Available Retrospective, descriptive, documentary and quantitative study conducted to describe the scientific production of the Housing Management Services Nursing, University Hospital of Londrina State University, from 2006 to 2011. Information was collected by an instrument that identified the title, author, journal and classification in QUALIS / Coordination of Improvement of Higher Education Personnel of the articles produced. We analyzed 69 articles, 43.5% were published, 31.9% underwent the editorial board, 4.3% in the press, 14.5% resubmitted after rejection in the 1st submission and 5.8% are awaiting submission. There was a predominance of submission to journals B1 (44.6%. Of the 96 studies, 15 were presented at regional events in 60 national and 21 international, and 93.7% as a poster and nine received awards. The complexity of the health field and the demands of the labor market show the importance of research in nursing developed during the residency as enabler of reflection and transformation of professional practice.

  13. Understanding the benefits of product-service system for involved parties in remanufacturing

    International Nuclear Information System (INIS)

    Priyono, A.

    2017-01-01

    This study aims to analyse the benefit provided by interested parties in remanufacturing including manufacturing companies, original equipment manufacturers and customers. Existing studies examining Produc-Service System (PSS) focus on relationship between two parties, either between OEMs and customers or between remanufacturers with customers. This study attempts to fill the gap by investigating how the PSS offers benefit to OEMs, remanufacturers and customers. Methodology: This research used case study method to examine the practice of PSS in remanufacturing companies. Qualitative approach was employed to analyse emerging problems in the case companies and the researcher collaborate with the involved parties to create new knowledge. Thus, this process can offer theoretical insights as well as practical insights. Findings: All parties involved in PSS consistently gain benefit from adopting the practice. From the perspective of remanufacturers, the major benefit of remanufacturers adopting PSS is that it can help reduce the uncertainties regarding time, quantity and quality of returned cores. Due to reduced uncertainties, remanufacturers gain benefit from higher profitability and more environmental friendly products. These benefits provide multiplier effects to both customers and OEMs. Practical implications: This study offers benefits to managers in the sense that it provides guidance for managers of remanufacturers to better manage remanufacturing operation so that it becomes more environmentally friendly and economically profitable. Originality/value: It is the first time that the benefits of PSS to support remanufacturing are viewed from integrative perspective – i.e. manufacturers, remanufacturers, and customers.

  14. Development of a novel set of criteria to select methodology for designing product service systems

    Directory of Open Access Journals (Sweden)

    Tuananh Tran

    2016-04-01

    Full Text Available This paper proposes eight groups of twenty nine scoring criteria that can help designers and practitioners to compare and select an appropriate methodology for a certain problem in designing product service system (PSS. PSS has been researched for more than a decade and is now becoming more and more popular in academia as well as industry. Despite that fact, the adoption of PSS is still limited for its potential. One of the main reasons is that designing PSS itself is a challenge. Designers and developers face difficulties in choosing appropriate PSS design methodologies for their projects so that they can design effective PSS offerings. By proposing eight groups of twenty nine scoring criteria, this paper enables a “step by step” process to identify the most appropriate design methodology for a company’s PSS problem. An example is also introduced to illustrate the use of the proposed scoring criteria and provide a clear picture of how different design methodologies can be utilized at their best in terms of application.

  15. Uncovering the Topic Landscape of Product-Service System Research: from Sustainability to Value Creation

    Directory of Open Access Journals (Sweden)

    Hakyeon Lee

    2018-03-01

    Full Text Available As the product-service system (PSS is considered a promising business model that can create more value for customers, PSS research has enjoyed remarkable growth in its volume and coverage over the last decade. This study aims to delineate the thematic landscape of PSS research by identifying latent topics from a large amount of scholarly data. Ten topics of PSS research are identified by applying the Latent Dirichlet Allocation (LDA model to 1229 PSS publications published between 2000 and 2016. The ten PSS topics are briefly reviewed to provide an overview of what has previously been studied in PSS research. We also investigate which topics rise or fall in popularity by identifying hot and cold topics of PSS research. It is observed that the focus of discussions on the benefits of PSS has shifted from sustainability to value creation. Also, increasing attention has been paid to more practical topics such as PSS implementation. The areas of subspecialty of the top ten PSS journals are also examined to explore the interdisciplinary nature of PSS research and thematic differences across disciplines. The findings of this study can provide rich implications for both academia and practice in the field of PSS.

  16. Relationship between the components of product/service quality and the customers’ emotions and satisfaction

    Directory of Open Access Journals (Sweden)

    Gavriel Meirovich

    2008-12-01

    Full Text Available The purpose of this paper is to study the links between quality and consumers’ emotions and eventually with their satisfaction. There is mounting evidence that, while quality evaluation may be strictly cognitive, satisfaction gauges customers’ emotions towards the product/service provider’s performance. The existing approaches used in measuring quality have certain limitations. This study introduces two components of total quality structure – quality of design and quality of conformance – for analysis of the link between quality and customer emotions.  Undergraduate college students were surveyed in regard to four scenarios for food establishments. Respondents were asked to select, from a pre-tested list of emotions, those arising from these scenarios. The equality of means of the valence and the intensity of emotions among the four scenarios were tested using ANOVA and Scheffe paired comparisons. The results show that there is a significant relationship between possible combinations of two quality dimensions and customers’ affective responses in terms of both their valence and intensity. Important managerial implications are discussed.

  17. BaBar MC production on the Canadian grid using a web services approach

    International Nuclear Information System (INIS)

    Agarwal, A; Armstrong, P; Desmarais, R; Gable, I; Popov, S; Ramage, S; Schaffer, S; Sobie, C; Sobie, R; Sulivan, T; Vanderster, D; Mateescu, G; Podaima, W; Charbonneau, A; Impey, R; Viswanathan, M; Quesnel, D

    2008-01-01

    The present paper highlights the approach used to design and implement a web services based BaBar Monte Carlo (MC) production grid using Globus Toolkit version 4. The grid integrates the resources of two clusters at the University of Victoria, using the ClassAd mechanism provided by the Condor-G metascheduler. Each cluster uses the Portable Batch System (PBS) as its local resource management system (LRMS). Resource brokering is provided by the Condor matchmaking process, whereby the job and resource attributes are expressed as ClassAds. The important features of the grid are automatic registering of resource ClassAds to the central registry, ClassAds extraction from the registry to the metascheduler for matchmaking, and the incorporation of input/output file staging. Web-based monitoring is employed to track the status of grid resources and the jobs for an efficient operation of the grid. The performance of this new grid for BaBar jobs, and the existing Canadian computational grid (GridX1) based on Globus Toolkit version 2 is found to be consistent

  18. BaBar MC production on the Canadian grid using a web services approach

    Science.gov (United States)

    Agarwal, A.; Armstrong, P.; Desmarais, R.; Gable, I.; Popov, S.; Ramage, S.; Schaffer, S.; Sobie, C.; Sobie, R.; Sulivan, T.; Vanderster, D.; Mateescu, G.; Podaima, W.; Charbonneau, A.; Impey, R.; Viswanathan, M.; Quesnel, D.

    2008-07-01

    The present paper highlights the approach used to design and implement a web services based BaBar Monte Carlo (MC) production grid using Globus Toolkit version 4. The grid integrates the resources of two clusters at the University of Victoria, using the ClassAd mechanism provided by the Condor-G metascheduler. Each cluster uses the Portable Batch System (PBS) as its local resource management system (LRMS). Resource brokering is provided by the Condor matchmaking process, whereby the job and resource attributes are expressed as ClassAds. The important features of the grid are automatic registering of resource ClassAds to the central registry, ClassAds extraction from the registry to the metascheduler for matchmaking, and the incorporation of input/output file staging. Web-based monitoring is employed to track the status of grid resources and the jobs for an efficient operation of the grid. The performance of this new grid for BaBar jobs, and the existing Canadian computational grid (GridX1) based on Globus Toolkit version 2 is found to be consistent.

  19. Understanding the benefits of product-service system for involved parties in remanufacturing

    Directory of Open Access Journals (Sweden)

    Anjar Priyono

    2017-05-01

    Full Text Available Purpose: This study aims to analyse the benefit provided by interested parties in remanufacturing including manufacturing companies, original equipment manufacturers and customers. Existing studies examining Produc-Service System (PSS focus on relationship between two parties, either between OEMs and customers or between remanufacturers with customers. This study attempts to fill the gap by investigating how the PSS offers benefit to OEMs, remanufacturers and customers. Methodology: This research used case study method to examine the practice of PSS in remanufacturing companies. Qualitative approach was employed to analyse emerging problems in the case companies and the researcher collaborate with the involved parties to create new knowledge. Thus, this process can offer theoretical insights as well as practical insights. Findings: All parties involved in PSS consistently gain benefit from adopting the practice. From the perspective of remanufacturers, the major benefit of remanufacturers adopting PSS is that it can help reduce the uncertainties regarding time, quantity and quality of returned cores. Due to reduced uncertainties, remanufacturers gain benefit from higher profitability and more environmental friendly products. These benefits provide multiplier effects to both customers and OEMs. Practical implications: This study offers benefits to managers in the sense that it provides guidance for managers of remanufacturers to better manage remanufacturing operation so that it becomes more environmentally friendly and economically profitable. Originality/value: It is the first time that the benefits of PSS to support remanufacturing are viewed from integrative perspective – i.e. manufacturers, remanufacturers, and customers.

  20. FiR 1 reactor in service for boron neutron capture therapy (BNCT) and isotope production

    International Nuclear Information System (INIS)

    Auterinen, I.; Salmenhaara, S.E.J. . Author

    2004-01-01

    The FiR 1 reactor, a 250 kW Triga reactor, has been in operation since 1962. The main purpose for the existence of the reactor is now the Boron Neutron Capture Therapy (BNCT), but FiR 1 has also an important national role in providing local enterprises and research institutions in the fields of industrial measurements, pharmaceuticals, electronics etc. with isotope production and activation analysis services. In the 1990's a BNCT treatment facility was built at the FiR 1 reactor located at Technical Research Centre of Finland. A special new neutron moderator material Fluental TM (Al+AlF3+Li) developed at VTT ensures the superior quality of the neutron beam. Also the treatment environment is of world top quality after a major renovation of the whole reactor building in 1997. Recently the lithiated polyethylene neutron shielding of the beam aperture was modified to ease the positioning of the patient close to the beam aperture. Increasing the reactor power to 500 kW would allow positioning of the patient further away from the beam aperture. Possibilities to accomplish a safety analysis for this is currently under considerations. Over thirty patients have been treated at FiR 1 since May 1999, when the license for patient treatment was granted to the responsible BNCT treatment organization, Boneca Corporation. Currently three clinical trial protocols for tumours in the brain as well as in the head and neck region are recruiting patients. (author)

  1. A Case Study on the Geocuration of Multidisciplinary Data Products and Services

    Science.gov (United States)

    Downs, R. R.; Chen, R. S.

    2015-12-01

    Data curation at an interdisciplinary scientific data center that focuses on human interactions in the environment provides opportunities for the geocuration of data from diverse natural, social, health, and engineering disciplines to offer data products and services to users representing a variety of fields of inquiry, levels of expertise, and vocations. Addressing pressing issues such as disaster risk management, climate change, resource depletion, and environment-conflict interactions requires accessing and integrating different types of data from diverse sources, often collected with quite disparate methods, scales, levels of uncertainty and quality, and access and usage rights. Particular challenges for geocuration include identifying relevant data sets from diverse sources, assessing their suitability for integration, conversion to forms that enhance interoperability, obtaining suitable access and usage rights for data, documentation of methods in ways understandable to diverse users, and evaluation of the effectiveness of geocuration efforts. We describe here a number of efforts to develop geocurated data collections in such areas as environmental indicators, land use/land cover change, and human settlements and infrastructure. In addition to describing the incremental development of these collections, we examine how planning and anticipation of the needs of user communities are important to the collection development process. We assess the development and continuing enhancement of the cyberinfrastructure and capabilities needed to support efficient and effective geocuration throughout the data lifecycle. We conclude with selected observations and lessons learned from the development of these geocurated collections.

  2. Understanding the benefits of product-service system for involved parties in remanufacturing

    Energy Technology Data Exchange (ETDEWEB)

    Priyono, A.

    2017-07-01

    This study aims to analyse the benefit provided by interested parties in remanufacturing including manufacturing companies, original equipment manufacturers and customers. Existing studies examining Produc-Service System (PSS) focus on relationship between two parties, either between OEMs and customers or between remanufacturers with customers. This study attempts to fill the gap by investigating how the PSS offers benefit to OEMs, remanufacturers and customers. Methodology: This research used case study method to examine the practice of PSS in remanufacturing companies. Qualitative approach was employed to analyse emerging problems in the case companies and the researcher collaborate with the involved parties to create new knowledge. Thus, this process can offer theoretical insights as well as practical insights. Findings: All parties involved in PSS consistently gain benefit from adopting the practice. From the perspective of remanufacturers, the major benefit of remanufacturers adopting PSS is that it can help reduce the uncertainties regarding time, quantity and quality of returned cores. Due to reduced uncertainties, remanufacturers gain benefit from higher profitability and more environmental friendly products. These benefits provide multiplier effects to both customers and OEMs. Practical implications: This study offers benefits to managers in the sense that it provides guidance for managers of remanufacturers to better manage remanufacturing operation so that it becomes more environmentally friendly and economically profitable. Originality/value: It is the first time that the benefits of PSS to support remanufacturing are viewed from integrative perspective – i.e. manufacturers, remanufacturers, and customers.

  3. A QFD-Based Evaluation Method for Business Models of Product Service Systems

    Directory of Open Access Journals (Sweden)

    Tianyang Li

    2016-01-01

    Full Text Available Organizations have been approaching Product Service Systems (PSS in unoptimized business model fashions. This is partially because there is ineffective evaluation of PSS business models. Therefore, a more sufficient evaluation method might advance the evaluation of PSS business models and assist organizations that are considering a servitisation strategy. In this paper, we develop a value oriented method by using the Quality Function Deployment (QFD technique to employ correlations derived from the design information of PSS business models to evaluate these PSS business models. We describe the method applying steps and its practical application in a real life case study. This method improves the formulation of an evaluation step within a design process of PSS business models based on correlations of different dimensions of the PSS value and PSS business models; it allows a balance between the customer value and organization value that are delivered by PSS business models to be made quantitatively. Finally, it fosters the effective utilization of the design information accumulated in the earlier part of the design process to quantitatively evaluate whether a PSS business model is optimized for providing appropriate values for customers and organizations.

  4. Who is 'Molly'? MDMA adulterants by product name and the impact of harm-reduction services at raves.

    Science.gov (United States)

    Saleemi, Sarah; Pennybaker, Steven J; Wooldridge, Missi; Johnson, Matthew W

    2017-08-01

    Methylenedioxymethamphetamine (MDMA), often sold as 'Ecstasy' or 'Molly', is commonly used at music festivals and reported to be responsible for an increase in deaths over the last decade. Ecstasy is often adulterated and contains compounds that increase morbidity and mortality. While users and clinicians commonly assume that products sold as Molly are less-adulterated MDMA products, this has not been tested. Additionally, while pill-testing services are sometimes available at raves, the assumption that these services decrease risky drug use has not been studied. This study analyzed data collected by the pill-testing organization, DanceSafe, from events across the United States from 2010 to 2015. Colorimetric reagent assays identified MDMA in only 60% of the 529 samples collected. No significant difference in the percentage of samples testing positive for MDMA was determined between Ecstasy and Molly. Individuals were significantly less likely to report intent to use a product if testing did not identify MDMA (relative risk (RR) = 0.56, p = 0.01). Results suggest that Molly is not a less-adulterated substance, and that pill-testing services are a legitimate harm-reduction service that decreases intent to consume potentially dangerous substances and may warrant consideration by legislators for legal protection. Future research should further examine the direct effects of pill-testing services and include more extensive pill-testing methods.

  5. A cloud-based production system for information and service integration: an internet of things case study on waste electronics

    Science.gov (United States)

    Wang, Xi Vincent; Wang, Lihui

    2017-08-01

    Cloud computing is the new enabling technology that offers centralised computing, flexible data storage and scalable services. In the manufacturing context, it is possible to utilise the Cloud technology to integrate and provide industrial resources and capabilities in terms of Cloud services. In this paper, a function block-based integration mechanism is developed to connect various types of production resources. A Cloud-based architecture is also deployed to offer a service pool which maintains these resources as production services. The proposed system provides a flexible and integrated information environment for the Cloud-based production system. As a specific type of manufacturing, Waste Electrical and Electronic Equipment (WEEE) remanufacturing experiences difficulties in system integration, information exchange and resource management. In this research, WEEE is selected as the example of Internet of Things to demonstrate how the obstacles and bottlenecks are overcome with the help of Cloud-based informatics approach. In the case studies, the WEEE recycle/recovery capabilities are also integrated and deployed as flexible Cloud services. Supporting mechanisms and technologies are presented and evaluated towards the end of the paper.

  6. Point Estimate Transfers in Ecosystem Services Research: Applying Principles from Economics to Improve the Transfer of Ecological Production Estimates

    Science.gov (United States)

    There is increasing demand to describe and account for the benefits that humans derive from ecosystem functions in decision-making. Comprehensive descriptions of these benefits, referred to as ecosystem services (ES), and their production can be limited because there is limited ...

  7. Estimates of carbon stored in harvested wood products from United States Forest Service Northern Region, 1906-2012

    Science.gov (United States)

    Keith Stockmann; Nathaniel Anderson; Jesse Young; Ken Skog; Sean Healey; Dan Loeffler; Edward Butler; J. Greg Jones; James Morrison

    2014-01-01

    Global forests capture and store significant amounts of carbon through photosynthesis. When carbon is removed from forests through harvest, a portion of the harvested carbon is stored in wood products, often for many decades. The United States Forest Service (USFS) and other agencies are interested in accurately accounting for carbon flux associated with harvested wood...

  8. Estimates of carbon stored in harvested wood products from United States Forest Service Rocky Mountain Region, 1906-2012

    Science.gov (United States)

    Keith Stockmann; Nathaniel Anderson; Jesse Young; Ken Skog; Sean Healey; Dan Loeffler; Edward Butler; J. Greg Jones; James Morrison

    2014-01-01

    Global forests capture and store significant amounts of carbon through photosynthesis. When carbon is removed from forests through harvest, a portion of the harvested carbon is stored in wood products, often for many decades. The United States Forest Service (USFS) and other agencies are interested in accurately accounting for carbon flux associated with harvested wood...

  9. Estimates of carbon stored in harvested wood products from United States Forest Service Southern Region, 1911-2012

    Science.gov (United States)

    Dan Loeffler; Nathaniel Anderson; Keith Stockmann; Ken Skog; Sean Healey; J. Greg Jones; James Morrison; Jesse Young

    2014-01-01

    Global forests capture and store significant amounts of carbon through photosynthesis. When carbon is removed from forests through harvest, a portion of the harvested carbon is stored in wood products, often for many decades. The United States Forest Service (USFS) and other agencies are interested in accurately accounting for carbon flux associated with harvested wood...

  10. Estimates of carbon stored in harvested wood products from United States Forest Service Intermountain Region, 1911-2012

    Science.gov (United States)

    Keith Stockmann; Nathaniel Anderson; Jesse Young; Ken Skog; Sean Healey; Dan Loeffler; Edward Butler; J. Greg Jones; James Morrison

    2014-01-01

    Global forests capture and store significant amounts of carbon through photosynthesis. When carbon is removed from forests through harvest, a portion of the harvested carbon is stored in wood products, often for many decades. The United States Forest Service (USFS) and other agencies are interested in accurately accounting for carbon flux associated with harvested wood...

  11. Estimates of carbon stored in harvested wood products from United States Forest Service Pacific Northwest Region, 1909-2012

    Science.gov (United States)

    Edward Butler; Keith Stockmann; Nathaniel Anderson; Ken Skog; Sean Healey; Dan Loeffler; J. Greg Jones; James Morrison; Jesse Young

    2014-01-01

    Global forests capture and store significant amounts of carbon through photosynthesis. When carbon is removed from forests through harvest, a portion of the harvested carbon is stored in wood products, often for many decades. The United States Forest Service (USFS) and other agencies are interested in accurately accounting for carbon flux associated with harvested wood...

  12. Estimates of carbon stored in harvested wood products from United States Forest Service Pacific Southwest Region, 1909-2012

    Science.gov (United States)

    Keith Stockmann; Nathaniel Anderson; Jesse Young; Ken Skog; Sean Healey; Dan Loeffler; Edward Butler; J. Greg Jones; James Morrison

    2014-01-01

    Global forests capture and store significant amounts of carbon through photosynthesis. When carbon is removed from forests through harvest, a portion of the harvested carbon is stored in wood products, often for many decades. The United States Forest Service (USFS) and other agencies are interested in accurately accounting for carbon flux associated with harvested wood...

  13. Estimates of carbon stored in harvested wood products from United States Forest Service Eastern Region, 1911-2012

    Science.gov (United States)

    Dan Loeffler; Nathaniel Anderson; Keith Stockmann; Ken Skog; Sean Healey; J. Greg Jones; James Morrison; Jesse Young

    2014-01-01

    Global forests capture and store significant amounts of carbon through photosynthesis. When carbon is removed from forests through harvest, a portion of the harvested carbon is stored in wood products, often for many decades. The United States Forest Service (USFS) and other agencies are interested in accurately accounting for carbon flux associated with harvested wood...

  14. Estimates of carbon stored in harvested wood products from United States Forest Service Alaska Region, 1910-2012

    Science.gov (United States)

    Dan Loeffler; Nathaniel Anderson; Keith Stockmann; Ken Skog; Sean Healey; J. Greg Jones; James Morrison; Jesse Young

    2014-01-01

    Global forests capture and store significant amounts of carbon through photosynthesis. When carbon is removed from forests through harvest, a portion of the harvested carbon is stored in wood products, often for many decades. The United States Forest Service (USFS) and other agencies are interested in accurately accounting for carbon flux associated with harvested wood...

  15. Estimates of carbon stored in harvested wood products from United States Forest Service Southwestern Region, 1909-2012

    Science.gov (United States)

    Edward Butler; Keith Stockmann; Nathaniel Anderson; Jesse Young; Ken Skog; Sean Healey; Dan Loeffler; J. Greg Jones; James Morrison

    2014-01-01

    Global forests capture and store significant amounts of carbon through photosynthesis. When carbon is removed from forests through harvest, a portion of the harvested carbon is stored in wood products, often for many decades. The United States Forest Service (USFS) and other agencies are interested in accurately accounting for carbon flux associated with harvested wood...

  16. 48 CFR 225.401-71 - Products or services in support of operations in Iraq or Afghanistan.

    Science.gov (United States)

    2010-10-01

    ... support of operations in Iraq or Afghanistan. 225.401-71 Section 225.401-71 Federal Acquisition... Afghanistan. When acquiring products or services, other than small arms, in support of operations in Iraq or Afghanistan— (a) If using the procedure specified in 225.7703-1(a)(1), the purchase restriction at FAR 25.403...

  17. 75 FR 66360 - Transportation and Energy Products and Services Trade Mission; Doha, Qatar, and Abu Dhabi and...

    Science.gov (United States)

    2010-10-28

    ... the target markets, as well as U.S. companies seeking to enter these markets for the first time, are... partnerships which will allow their companies to expand in to new markets. The mission will include, but is not... chain systems and strategies; energy products and services; smart grid technologies; mass transportation...

  18. Education and Knowledge in the Use of Financial Products and Services in Bachelor's Degree Students

    Science.gov (United States)

    García-Santillán, Arturo; Moreno-García, Elena; Molchanova, Violetta S.

    2017-01-01

    This study seeks to determine a university student's knowledge and culture in relation to money; the way they plan their budget, their economic independence and consumer habits, the level of debt, and the use of financial services and products. The instrument designed by Aravena-Collao and Mendoza-Letelier (2010) was used for the query among the…

  19. Product-services as a research field: past, present and future. Reflections from a decade of research

    NARCIS (Netherlands)

    Tukker, A.; Tischner, U.

    2006-01-01

    In the last decade many researchers, institutes and programs in the EU paid attention to product-service systems (PSS). Given this massive effort, it is time to take stock. Is PSS research a theoretical field in its own right? Is the PSS concept indeed the road to the Factor 10 world? Is it the road

  20. THE EFFECT OF PRODUCTS, PRICE AND SERVICE QUALITY ON CUSTOMER SATISFACTION IN “RICE FOR THE POORS” PROGRAM

    Directory of Open Access Journals (Sweden)

    Surip N.

    2017-12-01

    Full Text Available This study aimed to determine and analyze the partial influence of product variables, price and service quality on consumer satisfaction in Indonesian government’s “Rice for the Poors” (“Beras Miskin”, abbreviated as “Raskin” program, as well as the influence of product variable, price and service quality simultaneously to customer satisfaction in the program. The sampling method used is proportionate stratified random sampling. The research is conducted in West Bandung regency, Jawa Barat (West Java Province with a population of 86.908 RTS-PM, and data collection was conducted on October 2015. The method of analysis used in this research is the analysis of correlation and linear regression. The results of the study conclude that the variable of product, price and quality of service simultaneously or partially possess positive and significant effect on consumer satisfaction in Raskin program. The service quality is one of the strong variables that influence the consumer satisfaction, followed by price and product variables.

  1. Moving from the Classroom to the Workplace: A Service-Learning Case Study of a Media Production Capstone Course

    Science.gov (United States)

    Giese, Mark

    2013-01-01

    This is a case study of how a capstone course, Producing and Directing, evolved into a service-learning course designed to provide graduating students with real-world workplace experience. It will examine issues including course structure, grading issues, course and client logistics, unaddressed skill sets, group work, and work-product quality…

  2. Production-logistic system in the aspect of strategies for production planning and control and for logistic customer service

    OpenAIRE

    Łukasz Hadaś; Agnieszka Stachowiak; Piotr Cyplik

    2014-01-01

    Background: The authors made multi-dimensional review of production and logistic strategies in order to prove their coherence in shaping internal and external supply chain. The paper is concluded with definition of production-logistic system as an object of modeling in transformation of business systems of manufacturing companies. Material and methods: The paper is based on analysis of state of the art presented in the literature on the subject of production and logistics strategies. Publ...

  3. From failure to value: economic valuation for a selected set of products and services from Mediterranean forests

    Directory of Open Access Journals (Sweden)

    Davide Pettenella

    2016-04-01

    Full Text Available Aim of study: the paper estimates the economic value of a selected range of forest products and services, i.e. roundwood, non-wood forest products (NWFPs, and carbon-related services.Area of study: the research covers 21 Mediterranean countries, distinguished into four sub-regions.Material and methods: data have been gathered from official statistical sources (e.g. FAOSTAT, scientific literature and technical reports. Different estimation approaches based on market-price have been used for different products/services.Main results: the estimated value ranges between €10,512 and €11,158 million (M. Wood products represent more than 85% of the total value. Within them, industrial timber is the most relevant component (65%. Figures for NWFPs are likely to be underestimated because data are available only for some products and countries. When using alternative estimates for pine nuts, pine resin and cork, figures show a €36.8-572 M increase. In geographical terms, the economic value of Mediterranean forests is highly concentrated: North-West Mediterranean countries account for 70%, and nearly 90% is in just four countries (France, Spain, Turkey and Italy.Research highlights: enhancing the offer of Mediterranean forest products and increasing their role in the rural economy could help to reduce the costs of forest protection: a well-structured forest economy ensuring stable flows of incomes can provide a fundamental set of public non-market services and social values to both local people and the whole community. Understanding the true value of natural resources, then, is an essential step for promoting their protection and sustainable use.Abbreviations: Bln: billion; CUM: cubic meter; EM: East Mediterranean; FAO: Food and Agriculture Organisation of the United Nations; FRA: Forest Resource Assessment; ha: hectare; M: million; NEM: North-East Mediterranean; NWFP: non-wood forest product; NWM: North-West Mediterranean; SM: South Mediterranean. 

  4. Complex Incremental Product Innovation in Established Service Firms: A Micro Institutional Perspective

    NARCIS (Netherlands)

    P.A.M. Vermeulen (Patrick); F.A.J. van den Bosch (Frans); H.W. Volberda (Henk)

    2006-01-01

    textabstractMany product innovation studies have described key determinants that should lead to successful incremental product innovation. Despite numerous studies suggesting how incremental product innovation should be successfully undertaken, many firms still struggle with this type of innovation.

  5. Complex Incremental Product Innovation in Established Service Firms: A Micro Institutional Perspective

    NARCIS (Netherlands)

    P.A.M. Vermeulen (Patrick); F.A.J. van den Bosch (Frans); H.W. Volberda (Henk)

    2007-01-01

    textabstractMany product innovation studies have described key determinants that should lead to successful incremental product innovation. Despite numerous studies suggesting how incremental product innovation should be successfully undertaken, many firms still struggle with this type of innovation.

  6. Developing Space Weather products and services in Europe – Preface to the Special Issue on COST Action ES0803

    Directory of Open Access Journals (Sweden)

    Belehaki Anna

    2014-01-01

    Full Text Available COST Action ES0803 “Developing Space Weather products and services in Europe” primarily aimed at forming an interdisciplinary network among European scientists dealing with different issues relevant to Geospace as well as warning system developers and operators in order to assess existing Space Weather products and recommend new ones. The work that has been implemented from 2008 to 2012 resulted in advances in modeling and predicting Space Weather, in recommendations for the validation of Space Weather models, in proposals for new Space Weather products and services, and in dissemination, training, and outreach activities. This preface summarizes the most important achievements of this European activity that are detailed in this special issue by the key scientists who participated in COST Action ES0803.

  7. A qualitative study of the challenges related to the development of product enabled services in technology driven start-ups

    DEFF Research Database (Denmark)

    Pedersen, Søren; Tanev, Stoyan; Ma, Zheng

    of products and services to meet specific customer demands, thus generating additional value. This paper examines technology-based start-ups’ attitude towards the development of hybrid offerings as part of their business differentiation and positioning strategies. The main research question is answered within...... that start-ups have limited human and financial resources that is often combined with lacking business and commercialization knowledge. The screening criteria from the new venture funding organisation appear to be very much product focused, as the tangibility of the products, as compared to services, makes...... it easier to make selection decisions. By basing their selection criteria on a customerdominant logic, the funding organisation can better support start-ups to embark onto the right competitive path from the very beginning. This would help the start-ups in the design and development of integrated hybrid...

  8. The Value of Partial Resource Pooling: Should a Service Network Be Integrated or Product-Focused?

    OpenAIRE

    Bar{\\i}\\c{s} Ata; Jan A. Van Mieghem

    2009-01-01

    We investigate how dynamic resource substitution in service systems impacts capacity requirements and responsiveness. Inspired by the contrasting network strategies of FedEx and United Parcel Service (UPS), we study when two service classes (e.g., express or regular) should be served by dedicated resources (e.g., air or ground) or by an integrated network (e.g., air also serves regular). Using call center terminology, the question is whether to operate two independent queues or one N-network....

  9. From Product- to Service-Oriented Strategies in the Enterprise Software Market

    Science.gov (United States)

    Xin, Mingdi

    2009-01-01

    The enterprise software market is seeing the rise of a new business model--selling Software-as-a-Service (SaaS), in which a standard piece of software is owned and managed remotely by the vendor and delivered as a service over the Internet. Despite the hype, questions remain regarding the rise of this new service model and how it would impact the…

  10. From printed geological maps to web-based service oriented data products - strategies, foundations and problems.

    Science.gov (United States)

    Ebner, M.; Schiegl, M.; Stöckl, W.; Heger, H.

    2012-04-01

    The Geological Survey of Austria is legally obligated by the INSPIRE directive to provide data that fall under this directive (geology, mineral resources and natural risk zones) to the European commission in a semantically harmonized and technically interoperable way. Until recently the focus was entirely on the publication of high quality printed cartographic products. These have a complex (carto-)graphic data-model, which allows visualizing several thematic aspects, such as lithology, stratigraphy, tectonics, geologic age, mineral resources, mass movements, geomorphology etc. in a single planar map/product. Nonetheless these graphic data-models do not allow retrieving individual thematic aspects since these were coded in a complex portrayal scheme. Automatic information retrieval is thus impossible; and domain knowledge is necessary to interpret these "encrypted datasets". With INSPIRE becoming effective and a variety of conceptual models (e.g. GeoSciML), built around a semantic framework (i.e. controlled vocabularies), being available it is necessary to develop a strategy and workflow for semantic harmonization of such datasets. In this contribution we demonstrate the development of a multistage workflow which will allow us to transform our printed maps to semantically enabled datasets and services and discuss some prerequisites, foundations and problems. In a first step in our workflow we analyzed our maps and developed controlled vocabularies that describe the thematic content of our data. We then developed a physical data-model which we use to attribute our spatial data with thematic information from our controlled vocabularies to form core thematic data sets. This physical data model is geared towards use on an organizational level but builds upon existing standards (INSPIRE, GeoSciML) to allow transformation to international standards. In a final step we will develop a standardized mapping scheme to publish INSPIRE conformant services from our core datasets

  11. Developing Information Services and Tools to Access and Evaluate Data Quality in Global Satellite-based Precipitation Products

    Science.gov (United States)

    Liu, Z.; Shie, C. L.; Meyer, D. J.

    2017-12-01

    Global satellite-based precipitation products have been widely used in research and applications around the world. Compared to ground-based observations, satellite-based measurements provide precipitation data on a global scale, especially in remote continents and over oceans. Over the years, satellite-based precipitation products have evolved from single sensor and single algorithm to multi-sensors and multi-algorithms. As a result, many satellite-based precipitation products have been enhanced such as spatial and temporal coverages. With inclusion of ground-based measurements, biases of satellite-based precipitation products have been significantly reduced. However, data quality issues still exist and can be caused by many factors such as observations, satellite platform anomaly, algorithms, production, calibration, validation, data services, etc. The NASA Goddard Earth Sciences (GES) Data and Information Services Center (DISC) is home to NASA global precipitation product archives including the Tropical Rainfall Measuring Mission (TRMM), the Global Precipitation Measurement (GPM), as well as other global and regional precipitation products. Precipitation is one of the top downloaded and accessed parameters in the GES DISC data archive. Meanwhile, users want to easily locate and obtain data quality information at regional and global scales to better understand how precipitation products perform and how reliable they are. As data service providers, it is necessary to provide an easy access to data quality information, however, such information normally is not available, and when it is available, it is not in one place and difficult to locate. In this presentation, we will present challenges and activities at the GES DISC to address precipitation data quality issues.

  12. From failure to value: economic valuation for a selected set of products and services from Mediterranean forests

    Energy Technology Data Exchange (ETDEWEB)

    Masiero, M.; Pettenella, D.; Secco, L.

    2016-07-01

    Aim of study: the paper estimates the economic value of a selected range of forest products and services, i.e. roundwood, non-wood forest products (NWFPs), and carbon-related services. Area of study: the research covers 21 Mediterranean countries, distinguished into four sub-regions. Material and methods: data have been gathered from official statistical sources (e.g. FAOSTAT), scientific literature and technical reports. Different estimation approaches based on market-price have been used for different products/services. Main results: the estimated value ranges between €10,512 and €11,158 million (M). Wood products represent more than 85% of the total value. Within them, industrial timber is the most relevant component (65%). Figures for NWFPs are likely to be underestimated because data are available only for some products and countries. When using alternative estimates for pine nuts, pine resin and cork, figures show a €36.8-572 M increase. In geographical terms, the economic value of Mediterranean forests is highly concentrated: North-West Mediterranean countries account for 70%, and nearly 90% is in just four countries (France, Spain, Turkey and Italy). Research highlights: enhancing the offer of Mediterranean forest products and increasing their role in the rural economy could help to reduce the costs of forest protection: a well-structured forest economy ensuring stable flows of incomes can provide a fundamental set of public non-market services and social values to both local people and the whole community. Understanding the true value of natural resources, then, is an essential step for promoting their protection and sustainable use. (Author)

  13. Data and Data Products for Climate Research: Web Services at the Asia-Pacific Data-Research Center (APDRC)

    Science.gov (United States)

    DeCarlo, S.; Potemra, J. T.; Wang, K.

    2012-12-01

    The International Pacific Research Center (IPRC) at the University of Hawaii maintains a data center for climate studies called the Asia-Pacific Data-Research Center (APDRC). This data center was designed within a center of excellence in climate research with the intention of serving the needs of the research scientist. The APDRC provides easy access to a wide collection of climate data and data products for a wide variety of users. The data center maintains an archive of approximately 100 data sets including in-situ and remote data, as well as a range of model-based output. All data are available via on-line browsing tools such as a Live Access Server (LAS) and DChart, and direct binary access is available through OPeNDAP services. On-line tutorials on how to use these services are now available. Users can keep up-to-date with new data and product announcements via the APDRC facebook page. The main focus of the APDRC has been climate scientists, and the services are therefore streamlined to such users, both in the number and types of data served, but also in the way data are served. In addition, due to the integration of the APDRC within the IPRC, several value-added data products (see figure for an example using Argo floats) have been developed via a variety of research activities. The APDRC, therefore, has three main foci: 1. acquisition of climate-related data, 2. maintenance of integrated data servers, and 3. development and distribution of data products The APDRC can be found at http://apdrc.soest.hawaii.edu. The presentation will provide an overview along with specific examples of the data, data products and data services available at the APDRC.; APDRC product example: gridded field from Argo profiling floats

  14. Lambdastation: a forwarding and admission control service to interface production network facilities with advanced research network paths

    Energy Technology Data Exchange (ETDEWEB)

    DeMar, Philip; Petravick, Don; /Fermilab

    2004-12-01

    Over the past several years, there has been a great deal of research effort and funding put into the deployment of optical-based, advanced technology wide-area networks. Fermilab and CalTech have initiated a project to enable our production network facilities to exploit these advanced research network facilities. Our objective is to forward designated data transfers across these advanced wide area networks on a per-flow basis, making use our capacious production-use storage systems connected to the local campus network. To accomplish this, we intend to develop a dynamically provisioned forwarding service that would provide alternate path forwarding onto available wide area advanced research networks. The service would dynamically reconfigure forwarding of specific flows within our local production-use network facilities, as well as provide an interface to enable applications to utilize the service. We call this service LambdaStation. If one envisions wide area optical network paths as high bandwidth data railways, then LambdaStation would functionally be the railroad terminal that regulates which flows at the local site get directed onto the high bandwidth data railways. LambdaStation is a DOE-funded SciDac research project in its very early stage of development.

  15. Geothermal source heat pumps under energy services companies finance scheme to increase energy efficiency and production in stockbreeding facilities

    International Nuclear Information System (INIS)

    Borge-Diez, David; Colmenar-Santos, Antonio; Pérez-Molina, Clara; López-Rey, África

    2015-01-01

    In Europe energy services are underutilized in terms of their potential to improve energy efficiency and reduce external energy dependence. Agricultural and stockbreeding sectors have high potential to improve their energy efficiency. This paper presents an energy model for geothermal source heat pumps in stockbreeding facilities and an analysis of an energy services business case. The proposed solution combines both energy cost reduction and productivity increases and improves energy services company financing scheme. CO 2 emissions drop by 89%, reducing carbon footprint and improving added value for the product. For the two different evaluated scenarios, one including winter heating and one including heating and cooling, high IRR (internal return rate) values are obtained. A sensitivity analysis reveals that the IRR ranges from 10.25% to 22.02%, making the investment attractive. To make the research highly extensible, a sensitivity analysis for different locations and climatic conditions is presented, showing a direct relationship between financial parameters and climatic conditions. A Monte Carlo simulation is performed showing that initial fuel cost and initial investment are the most decisive in the financial results. This work proves that energy services based on geothermal energy can be profitable in these sectors and can increase sustainability, reduce CO 2 emissions and improve carbon footprint. - Highlights: • Geothermal heat pumps are studied to promote industrial energy services. • Geothermal energy in farming facilities improves global competitiveness. • Research shows profitability of low enthalpy geothermal energy services. • Climatic conditions sensitivity analysis reveals IRR ranges from 10.25% to 22.02%. • Added market value for the product as carbon footprint reduction, are achieved

  16. How to boost the production of free services: in search of the holy referee grail

    NARCIS (Netherlands)

    Canoy, M.; in 't Veld, D.L.

    2014-01-01

    This paper argues that delivering free services is driven by a combination of motivations and explains how policy makers or other principals can exploit them to deal with underproduction of free services. We identify intrinsic motivation, respect and gratitude as main examples of underlying

  17. How to boost the production of free services: in search of the holy referee grail

    NARCIS (Netherlands)

    Canoy, M.; in 't Veld, D.

    2014-01-01

    This paper argues that delivering free services is driven by a combination of motivations, and explains how policy makers or other principals can exploit them to deal with underproduction of free services. We identify intrinsic motivation, respect and gratitude as main examples of underlying

  18. Simple & Secure: Attitude and behaviour towards security and usability in internet products and services at home

    NARCIS (Netherlands)

    Wolthuis, R.; Broenink, E.G.; Fransen, F.; Schultz, S.; Vries, A. de

    2010-01-01

    This paper is the result of research on the security perception of users in ICT services and equipment. We analyze the rationale of users to have an interest in security and to decide to change security parameters of equipment and services. We focus on the home environment, where more and more

  19. 78 FR 76533 - New Mailing Standards for Domestic Mailing Services Products

    Science.gov (United States)

    2013-12-18

    ... accountable mail, including a Return Receipt (Form 3811) purchased with the applicable extra service. Although..., and for firearms to require a Form 1508 submission with the claim. Also, gift cards, most of which are... delivery record by purchasing a return receipt. Bulk proof of delivery service (6.0) is also available if...

  20. 78 FR 63915 - New Mailing Standards for Domestic Mailing Services Products

    Science.gov (United States)

    2013-10-25

    ... action, regardless of the class of mail or the extra service being purchased. This has resulted in... accountable mail, including a Return Receipt (Form 3811) purchased with the applicable extra service. Although... require a Form 1508 submission with the claim. Also, gift cards, most of which are replaceable, are being...

  1. 77 FR 75362 - New Mailing Standards for Domestic Mailing Services Products

    Science.gov (United States)

    2012-12-20

    ... Regulatory Commission's Web site at www.prc.gov . The Postal Service's final rule includes a summary of... or COD articles the option of filing online at www.usps.com/insuranceclaims/online.htm . IMb Tracing... Confirm subscriptions will end by January of 2013. IMb Tracing now provides a service similar to the old...

  2. Connecting Ecosystem Service Production to Users as a Measure of Realized Benefits in Coastal Communities

    Science.gov (United States)

    Ecosystem goods and services are often produced in locations far away from where humans benefit from them. Human beneficiaries also use specific spatial pathways to access the Final Ecosystem Goods and Services (FEGS), the ecological endpoints directly beneficial to human well-b...

  3. Exploring the link between products and services in low-income markets—Evidence from solar home systems

    International Nuclear Information System (INIS)

    Friebe, Christian A.; Flotow, Paschen von; Täube, Florian A.

    2013-01-01

    One of the key challenges of energy access in emerging markets and developing countries is how to reach households and communities that are unlikely to get a grid connection in the long term or those that are connected to the grid but suffer from regular blackouts or low voltage. By surveying entrepreneurs selling Solar Home Systems (SHSs) on a commercial basis in emerging and developing countries, this study is one of the first attempts to quantify the key elements of four potential Product Service Systems (PSSs): Cash, Credit, Leasing and Fee-for-Service. Whereas the Fee-for-Service approach was found to be suitable only under certain conditions, all PSSs share two key elements for successful market deployment: one or more years of maintenance, and customer support in financing these customers' new asset. Moreover, it appears that private sector companies are in principle able to deliver SHSs to households with incomes greater than USD 1000 per year. The implications for policy makers and development aid agencies are, first, to include maintenance services into public programmes or public–private partnerships and, second, to explicitly consider financial risks for entrepreneurs (e.g., customer commitment and repayment conditions). - Highlights: ► Explorative quantitative study among entrepreneurs across different low-income markets. ► Specific combinations of product and service are identified and evaluated. ► Cash, Credit and Leasing can be feasible from a private sector point of view. ► Fee-for-Service is very challenging for the private sector without any policy support. ► Combining the SHS with services such as finance and maintenance is key to success.

  4. MUSIC PRODUCTION-CONSUMPTION AND THE SERVICE-GOOD SPECTRUM UNDER THE SWAY OF A SHIFT WITHIN A SHIFT

    Directory of Open Access Journals (Sweden)

    Sílvia Helena Meyer Carvalho

    2015-06-01

    Full Text Available Nowadays music constitutes a phenomenon whose complexion entangles aspects simultaneously related to society, culture, art, business, and technology. Due to the combined influence of these aspects, music production-consumption acquires some unique features. Added to that, the swift evolution and growing influence of the economic-technological association have increasingly affected music as a sociocultural phenomenon, as an art form, and as a corporative business, increasing the complexity of an already convoluted context. Given the composite and dynamic constitution of the music field, the present approach departs from a multidisciplinary analysis, establishing a methodological groundwork that comprehends conceptual and qualitative research, elaborated through exploratory study. Under a standard economic perspective, music production-consumption belongs in the structure of the music supply chain, presenting a rather uncertain status between service and good. Apart from the economic understanding, however, music comprises a wide variety of manifestations, which do not suit conventional production-consumption processes. In order to cope with the inexorable duality of this paradoxical coexistence, this study proposes a model intended to contribute to the building of a comprehensive knowledge on music production and consumption. As this model departs from some specific flows of music production and consumption, it creates an array of patterns, pinpointing their situation within the service-good spectrum. In addition, it considers Digital Revolution and globalized communications as enablers that affect the foundations of traditional music, unbalance routine flows inside the supply chain of the music industry and cause music production-consumption relationships to shift their status from product-oriented to service-oriented.

  5. Co-production in practice: how people with assisted living needs can help design and evolve technologies and services.

    Science.gov (United States)

    Wherton, Joseph; Sugarhood, Paul; Procter, Rob; Hinder, Sue; Greenhalgh, Trisha

    2015-05-26

    The low uptake of telecare and telehealth services by older people may be explained by the limited involvement of users in the design. If the ambition of 'care closer to home' is to be realised, then industry, health and social care providers must evolve ways to work with older people to co-produce useful and useable solutions. We conducted 10 co-design workshops with users of telehealth and telecare, their carers, service providers and technology suppliers. Using vignettes developed from in-depth ethnographic case studies, we explored participants' perspectives on the design features of technologies and services to enable and facilitate the co-production of new care solutions. Workshop discussions were audio recorded, transcribed and analysed thematically. Analysis revealed four main themes. First, there is a need to raise awareness and provide information to potential users of assisted living technologies (ALTs). Second, technologies must be highly customisable and adaptable to accommodate the multiple and changing needs of different users. Third, the service must align closely with the individual's wider social support network. Finally, the service must support a high degree of information sharing and coordination. The case vignettes within inclusive and democratic co-design workshops provided a powerful means for ALT users and their carers to contribute, along with other stakeholders, to technology and service design. The workshops identified a need to focus attention on supporting the social processes that facilitate the collective efforts of formal and informal care networks in ALT delivery and use.

  6. Accidents related to the use of products and services in the city of São Luis, Brazil.

    Science.gov (United States)

    De Souza Dias, Líssia Maria; Diniz, Raimundo Lopes; de Macedo Guimarães, Lia Buarque

    2012-01-01

    This article presents a study on the accidents related to the use of products and services, as recorded at two emergency hospitals at the city São Luís, Brazil. The goal of the study was to evaluate the main types and causes of unintentional accidents as well as the more frequent injuries for further improvement of products and services. The study evaluated the victims profile (gender and age), the circumstances (activity, local and time) that lead to the accidents and the type of resulted injury. Non-parametric statistics showed that 83.64% of the accidents were related to products (57.6% of them being consumer products) and 8.6% are related to maintenance services. 57.6% of the victims were children under 15 years old, and 58.4% were male. 50.2% of accidents occurred at home, more often (44.7%) in the afternoon. The most common injury was musculoesqueletal (48.6%), 49.0% being cranioencephalic trauma and 15.2% fractures.

  7. Voluntary medical male circumcision scale-up in Nyanza, Kenya: evaluating technical efficiency and productivity of service delivery.

    Science.gov (United States)

    Omondi Aduda, Dickens S; Ouma, Collins; Onyango, Rosebella; Onyango, Mathews; Bertrand, Jane

    2015-01-01

    Voluntary medical male circumcision (VMMC) service delivery is complex and resource-intensive. In Kenya's context there is still paucity of information on resource use vis-à-vis outputs as programs scale up. Knowledge of technical efficiency, productivity and potential sources of constraints is desirable to improve decision-making. To evaluate technical efficiency and productivity of VMMC service delivery in Nyanza in 2011/2012 using data envelopment analysis. Comparative process evaluation of facilities providing VMMC in Nyanza in 2011/2012 using output orientated data envelopment analysis. Twenty one facilities were evaluated. Only 1 of 7 variables considered (total elapsed operation time) significantly improved from 32.8 minutes (SD 8.8) in 2011 to 30 minutes (SD 6.6) in 2012 (95%CI = 0.0350-5.2488; p = 0.047). Mean scale technical efficiency significantly improved from 91% (SD 19.8) in 2011 to 99% (SD 4.0) in 2012 particularly among outreach compared to fixed service delivery facilities (CI -31.47959-4.698508; p = 0.005). Increase in mean VRS technical efficiency from 84% (SD 25.3) in 2011 and 89% (SD 25.1) in 2012 was not statistically significant. Benchmark facilities were #119 and #125 in 2011 and #103 in 2012. Malmquist Productivity Index (MPI) at fixed facilities declined by 2.5% but gained by 4.9% at outreach ones by 2012. Total factor productivity improved by 83% (p = 0.032) in 2012, largely due to progress in technological efficiency by 79% (p = 0.008). Significant improvement in scale technical efficiency among outreach facilities in 2012 was attributable to accelerated activities. However, ongoing pure technical inefficiency requires concerted attention. Technological progress was the key driver of service productivity growth in Nyanza. Incorporating service-quality dimensions and using stepwise-multiple criteria in performance evaluation enhances comprehensiveness and validity. These findings highlight site-level resource use and sources of

  8. Voluntary Medical Male Circumcision Scale-Up in Nyanza, Kenya: Evaluating Technical Efficiency and Productivity of Service Delivery

    Science.gov (United States)

    Omondi Aduda, Dickens S.; Ouma, Collins; Onyango, Rosebella; Onyango, Mathews; Bertrand, Jane

    2015-01-01

    Background Voluntary medical male circumcision (VMMC) service delivery is complex and resource-intensive. In Kenya’s context there is still paucity of information on resource use vis-à-vis outputs as programs scale up. Knowledge of technical efficiency, productivity and potential sources of constraints is desirable to improve decision-making. Objective To evaluate technical efficiency and productivity of VMMC service delivery in Nyanza in 2011/2012 using data envelopment analysis. Design Comparative process evaluation of facilities providing VMMC in Nyanza in 2011/2012 using output orientated data envelopment analysis. Results Twenty one facilities were evaluated. Only 1 of 7 variables considered (total elapsed operation time) significantly improved from 32.8 minutes (SD 8.8) in 2011 to 30 minutes (SD 6.6) in 2012 (95%CI = 0.0350–5.2488; p = 0.047). Mean scale technical efficiency significantly improved from 91% (SD 19.8) in 2011 to 99% (SD 4.0) in 2012 particularly among outreach compared to fixed service delivery facilities (CI -31.47959–4.698508; p = 0.005). Increase in mean VRS technical efficiency from 84% (SD 25.3) in 2011 and 89% (SD 25.1) in 2012 was not statistically significant. Benchmark facilities were #119 and #125 in 2011 and #103 in 2012. Malmquist Productivity Index (MPI) at fixed facilities declined by 2.5% but gained by 4.9% at outreach ones by 2012. Total factor productivity improved by 83% (p = 0.032) in 2012, largely due to progress in technological efficiency by 79% (p = 0.008). Conclusions Significant improvement in scale technical efficiency among outreach facilities in 2012 was attributable to accelerated activities. However, ongoing pure technical inefficiency requires concerted attention. Technological progress was the key driver of service productivity growth in Nyanza. Incorporating service-quality dimensions and using stepwise-multiple criteria in performance evaluation enhances comprehensiveness and validity. These findings

  9. Productivity growth in outpatient child and adolescent mental health services: the impact of case-mix adjustment.

    Science.gov (United States)

    Halsteinli, Vidar; Kittelsen, Sverre A; Magnussen, Jon

    2010-02-01

    The performance of health service providers may be monitored by measuring productivity. However, the policy value of such measures may depend crucially on the accuracy of input and output measures. In particular, an important question is how to adjust adequately for case-mix in the production of health care. In this study, we assess productivity growth in Norwegian outpatient child and adolescent mental health service units (CAMHS) over a period characterized by governmental utilization of simple productivity indices, a substantial increase in capacity and a concurrent change in case-mix. We analyze the sensitivity of the productivity growth estimates using different specifications of output to adjust for case-mix differences. Case-mix adjustment is achieved by distributing patients into eight groups depending on reason for referral, age and gender, as well as correcting for the number of consultations. We utilize the nonparametric Data Envelopment Analysis (DEA) method to implicitly calculate weights that maximize each unit's efficiency. Malmquist indices of technical productivity growth are estimated and bootstrap procedures are performed to calculate confidence intervals and to test alternative specifications of outputs. The dataset consist of an unbalanced panel of 48-60 CAMHS in the period 1998-2006. The mean productivity growth estimate from a simple unadjusted patient model (one single output) is 35%; adjusting for case-mix (eight outputs) reduces the growth estimate to 15%. Adding consultations increases the estimate to 28%. The latter reflects an increase in number of consultations per patient. We find that the governmental productivity indices strongly tend to overestimate productivity growth. Case-mix adjustment is of major importance and governmental utilization of performance indicators necessitates careful considerations of output specifications. Copyright 2009 Elsevier Ltd. All rights reserved.

  10. Sustainable access to data, products, services and software from the European seismological Research Infrastructures: the EPOS TCS Seismology

    Science.gov (United States)

    Haslinger, Florian; Dupont, Aurelien; Michelini, Alberto; Rietbrock, Andreas; Sleeman, Reinoud; Wiemer, Stefan; Basili, Roberto; Bossu, Rémy; Cakti, Eser; Cotton, Fabrice; Crawford, Wayne; Diaz, Jordi; Garth, Tom; Locati, Mario; Luzi, Lucia; Pinho, Rui; Pitilakis, Kyriazis; Strollo, Angelo

    2016-04-01

    Easy, efficient and comprehensive access to data, data products, scientific services and scientific software is a key ingredient in enabling research at the frontiers of science. Organizing this access across the European Research Infrastructures in the field of seismology, so that it best serves user needs, takes advantage of state-of-the-art ICT solutions, provides cross-domain interoperability, and is organizationally and financially sustainable in the long term, is the core challenge of the implementation phase of the Thematic Core Service (TCS) Seismology within the EPOS-IP project. Building upon the existing European-level infrastructures ORFEUS for seismological waveforms, EMSC for seismological products, and EFEHR for seismological hazard and risk information, and implementing a pilot Computational Earth Science service starting from the results of the VERCE project, the work within the EPOS-IP project focuses on improving and extending the existing services, aligning them with global developments, to at the end produce a well coordinated framework that is technically, organizationally, and financially integrated with the EPOS architecture. This framework needs to respect the roles and responsibilities of the underlying national research infrastructures that are the data owners and main providers of data and products, and allow for active input and feedback from the (scientific) user community. At the same time, it needs to remain flexible enough to cope with unavoidable challenges in the availability of resources and dynamics of contributors. The technical work during the next years is organized in four areas: - constructing the next generation software architecture for the European Integrated (waveform) Data Archive EIDA, developing advanced metadata and station information services, fully integrate strong motion waveforms and derived parametric engineering-domain data, and advancing the integration of mobile (temporary) networks and OBS deployments in

  11. Further studies of oxidation processes on filter surfaces: Evidence for oxidation products and the influence of time in service

    DEFF Research Database (Denmark)

    Bekö, Gabriel; Clausen, Geo; Weschler, Charles J.

    2007-01-01

    understanding of such processes. The measured ratio of downstream to upstream submicron particle concentrations increased when ozone was added to air passing through samples from loaded particle filters. Such an observation is consistent with low volatility oxidation products desorbing from the filter...... been in service from 2 to 16 weeks found that ozone removal efficiencies changed in a manner that indicated at least two different removal mechanisms-reactions with compounds present on the filter media following manufacturing and reactions with compounds associated with captured particles....... The contribution from the former varies with the type and manufacturer of the filter, while that of the latter varies with the duration of service and nature of the captured particles. In complimentary experiments, a filter sample protected from ozone during its 9 weeks of service had higher ozone removal...

  12. The real governance of disaster risk management in peri-urban Senegal: Delivering flood response services through co-production

    DEFF Research Database (Denmark)

    Schaer, Caroline; Hahonou, Eric Komlavi

    2017-01-01

    Disastrous and recurring floods have impacted West African urban centres over the last decade, accentuating already existing vulnerabilities in poor neighbourhoods. Climate change-induced changing weather patterns and more extreme weather events are only part of the explanation for this situation......, as large segments of the urban population in West Africa are not offered the public services, infrastructure and protective regulations needed in order to respond to floods. Through an empirically grounded approach, the article shows that the ability to respond to floods is formed largely outside the realm....... The article concludes that weak state capacity is not equivalent to non-existent of ungoverned collective services linked to floods. While flood response service delivery through co-production, may constitute the best available options in a context of poor resources, because of the negotiated character...

  13. Monitoring of the data processing and simulated production at CMS with a web-based service: the Production Monitoring Platform (pMp)

    Science.gov (United States)

    Franzoni, G.; Norkus, A.; Pol, A. A.; Srimanobhas, N.; Walker, J.

    2017-10-01

    Physics analysis at the Compact Muon Solenoid requires both the production of simulated events and processing of the data collected by the experiment. Since the end of the LHC Run-I in 2012, CMS has produced over 20 billion simulated events, from 75 thousand processing requests organised in one hundred different campaigns. These campaigns emulate different configurations of collision events, the detector, and LHC running conditions. In the same time span, sixteen data processing campaigns have taken place to reconstruct different portions of the Run-I and Run-II data with ever improving algorithms and calibrations. The scale and complexity of the events simulation and processing, and the requirement that multiple campaigns must proceed in parallel, demand that a comprehensive, frequently updated and easily accessible monitoring be made available. The monitoring must serve both the analysts, who want to know which and when datasets will become available, and the central production teams in charge of submitting, prioritizing, and running the requests across the distributed computing infrastructure. The Production Monitoring Platform (pMp) web-based service, has been developed in 2015 to address those needs. It aggregates information from multiple services used to define, organize, and run the processing requests. Information is updated hourly using a dedicated elastic database and the monitoring provides multiple configurable views to assess the status of single datasets as well as entire production campaigns. This contribution will describe the pMp development, the evolution of its functionalities, and one and half year of operational experience.

  14. Evaluation of products and services of a nursing library: user satisfaction

    OpenAIRE

    Cozin,Sheila Kátia; Turrini,Ruth Natalia Teresa

    2008-01-01

    The goal of the study was to evaluate the quality of the services provided by the library at the Nursing School of the University of São Paulo. A questionnaire evaluating users' satisfaction with the service was employed, covering five quality components: tangibles, reliability, responsiveness, assurance and empathy. The Satisfaction Rate was calculated through the degree of importance in relation to satisfaction. The analysis of the open-ended answers was quanti-qualitative. For Reliability ...

  15. How Western Does Business: An Explanation of Western's Products and Services

    Energy Technology Data Exchange (ETDEWEB)

    None

    2012-10-01

    The mission of the Western Area Power Administration is to market and deliver reliable, renewable, cost-based hydroelectric power and related services. This guide provides an overview of Western’s history and how Western carries out that mission and provides electrical, transmission and ancillary services. It also discusses how we develop plans for marketing our most valuable resources—long-term firm capacity and energy.

  16. Customer Perception On Products Pricing Service Quality Towards Customers Quality Relationships And Loyalty Of Domestic Airlines Indonesia

    Directory of Open Access Journals (Sweden)

    Hasniaty

    2015-08-01

    Full Text Available Aviation services industry is an important industry that holds Indonesia. Indonesia has approximately 17 thousand islands scattered with a long coastline over 5000 kilometers. Air transport is an essential component for connecting approximately 250 million people with a population growth of 1.49 percent annually. Air transport services become business areas that are needed by todays modern society. This study aims to quantify the relationship between customer perceptions on the concept or product price service quality and relationship quality on customer loyalty of domestic airline in Indonesia. This study took a sample of 300 respondents. The data analyzed using SEM Structural Equation Modeling. The results of this study is theoretical findings suggests that the product has a significant positive effect on trust customer satisfaction and loyalty but positive effect is insignificant on commitment. The price has significant positive effect on trust commitment satisfaction but positive effect is insignificant on loyalty. Service quality has a significant positive effect on trust commitment satisfaction but positive effect is insignificant on loyalty. Trust has significant positive effect on satisfaction and loyalty. Commitment has significant positive effect on loyalty but positive effect is insignificant on loyalty. Satisfaction has significant positive effect on satisfaction and loyalty.

  17. SWITCHING FROM THE GLOBALIZATION OF MARKETS TO THE GLOBALIZATION OF PRODUCTION AND SERVICES IN A SEMIGLOBALIZED WORLD

    OpenAIRE

    Serghei M RGULESCU; Elena M RGULESCU

    2009-01-01

    The retrospective of the theoretical approaches of the phenomenon of economic globalization in the last three decades emphasizes the movement of attention from the globalization of markets, from the\\'80s, to the globalization of production and services in the current decade. This trend is essentially the result of implementing new strategies by multinational companies. It also requires accepting the idea that the current status of the world economy is in reality one of semiglobalization and n...

  18. Quality management system in CCHEN and their product/service certification under ISO 9001:2000; pertinence and opportunity

    International Nuclear Information System (INIS)

    Silva Gundelach, Carmen

    2002-01-01

    This paper describes the pertinence and opportunity for having some strategic products and services of CCHEN in a Quality Management System under ISO 9001:2000. The advantages for the personnel, clients and for the continual improvement are showned in this document. In order to increase our products and services and to enhance their competitive level, it is necessary to have a very good planned process. In a competitive and global world is the quality an attribute that has to be recognized by our clients; today it is not sufficient to know that we are working good, it is necessary to show we are doing thinks well and our clients have to recognize this: customer satisfaction. The implementation of the ISO 9000 family has the significance of a rational quality management system far from inefficient burocracy that increases the credibility of our products and services and that developes and increases the autodiscipline inside the organization and enhances the continual improvement. The starting of this process was a strategic decission that necessarily is going to move our organization to the Changes (author)

  19. The production and use of evidence in health care service innovation: a qualitative study.

    Science.gov (United States)

    Vasileiou, Konstantina; Barnett, Julie; Young, Terry

    2013-03-01

    The focus of this article is on a range of concepts of evidence employed by health care innovators in pursuing service innovations and in demonstrating their success. In-depth, semi-structured interviews were conducted with 18 key informants in the United Kingdom who had won Health Service Journal awards for successfully implementing 15 service innovations. Four concepts of evidence were identified: (a) evidence of effectiveness-both direct and indirect, (b) evidence of efficiency, (c) evidence of innovation acceptance, and (d) evidence of relevance. The results suggest that the innovators articulated evidential concepts from the main approaches prevailing in the British National Health Service, namely clinical trials and improvement cycles. Most aspired to "better" evidence than they were able to obtain, while the approach to evidence gathering was very pragmatic and was more aligned with the improvement-cycle framework. Developing supporting mechanisms for assisting innovation evaluation is an important challenge if service innovation is to be routinely attempted and achieved in health care.

  20. Commercial products and services of research reactors. Proceedings of a technical meeting held in Vienna 28 June - 2 July 2010

    International Nuclear Information System (INIS)

    2013-07-01

    Although the number of operational research reactors is steadily decreasing, more than half of those that remain are greatly underutilized and, in most cases, underfunded. To continue to play a key role in the development of peaceful uses of nuclear technology, the remaining research reactors will need to provide useful products and services to private, national and regional customers, in some cases with adequate revenue generation for reliable, safe and secure facility management and operation. In the light of declining governmental financial support and the need for improved physical security and conversion to low enriched uranium (LEU) fuel, many research reactors have been challenged to generate income to offset increasing operational and maintenance costs. The renewed interest in nuclear power (and therefore in nuclear education and training), the global expansion of diagnostic and therapeutic nuclear medicine, and the extensive use of semiconductors in electronics and in other areas have created new opportunities for research reactors, prominent among them, markets for products and services in regions and countries without such facilities. It is clear that such initiatives towards greater self-reliance will need to address such aspects as market surveys, marketing and business plans, and cost of delivery services. It will also be important to better inform present and future potential end users of research reactor services of the capabilities and products that can be provided. This publication is a compilation of material from an IAEA technical meeting on 'Commercial Products and Services of Research Reactors', held in Vienna, Austria, from 28 June to 2 July 2010. The overall objective of the meeting was to exchange information on good practices and to provide concrete examples, in technical presentations and brainstorming discussions, to promote and facilitate the development of commercial applications of research reactors. The meeting also aimed to enhance