WorldWideScience

Sample records for hdisc products services

  1. Terrestrial Hydrological Data from NASA's Hydrology Data and Information Services Center (HDISC): Products, Services, and Applications

    Science.gov (United States)

    Fang, Hongliang; Beaudoing, Hiroko K.; Mocko, David M.; Rodell, Matthew; Teng, Bill; Vollmer, Bruce

    2010-01-01

    Terrestrial hydrological variables are important in global hydrology, climate, and carbon cycle studies. The North American and Global Land Data Assimilation Systems (NLDAS and GLDAS, respectively) have been generating a series of land surface states (soil moisture, snow, and temperature) and fluxes (evapotranspiration, radiation, and heat flux) variables. These data, hosted at and available from NASA s Hydrology Data and Information Services Center (HDISC), include the NLDAS hourly 1/8 degree products and the GLDAS 3-hourly 0.25 and 1.0 degree products. HDISC provides easy access and visualization and analysis capabilities for these products, thus reducing the time and resources spent by scientists on data management and facilitating hydrological research. Users can perform spatial and parameter subsetting, data format transformation, and data analysis operations without needing to first download the data. HDISC is continually being developed as a data and services portal that supports weather and climate forecasts, and water and energy cycle research.

  2. Global Land Data Assimilation System (GLDAS) Products, Services and Application from NASA Hydrology Data and Information Services Center (HDISC)

    Science.gov (United States)

    Fang, Hongliang; Beaudoing, Hiroko K.; Rodell, matthew; Teng, William L.; Vollmer, Bruce E.

    2009-01-01

    The Global Land Data Assimilation System (GLDAS) is generating a series of land surface state (e.g., soil moisture and surface temperature) and flux (e.g., evaporation and sensible heat flux) products simulated by four land surface models (CLM, Mosaic, Noah and VIC). These products are now accessible at the Hydrology Data and Information Services Center (HDISC), a component of the NASA Goddard Earth Sciences Data and Information Services Center (GES DISC). Current data holdings include a set of 1.0 degree resolution data products from the four models, covering 1979 to the present; and a 0.25 degree data product from the Noah model, covering 2000 to the present. The products are in Gridded Binary (GRIB) format and can be accessed through a number of interfaces. Users can search the products through keywords and perform on-the-fly spatial and parameter subsetting and format conversion of selected data. More advanced visualization, access and analysis capabilities will be available in the future. The long term GLDAS data are used to develop climatology of water cycle components and to explore the teleconnections of droughts and pluvial.

  3. Customer-oriented Data Formats and Services for Global Land Data Assimilation System (GLDAS) Products at the NASA GES DISC

    Science.gov (United States)

    Fang, Hongliang; Beaudoing, Hiroko; Rodell, Matthew; Teng, BIll; Vollmer, Bruce

    2008-01-01

    The Global Land Data Assimilation System (GLDAS) is generating a series of land surface state (e.g., soil moisture and surface temperature) and flux (e.g., evaporation and sensible heat flux) products simulated by four land surface Models (CLM, Mosaic, Noah and VIC). These products are now accessible at the Hydrology Data and Information Services Center (HDISC), a component of NASA Goddard Earth Sciences Data and Information Services Center (GESDISC).

  4. Product Service Systems

    DEFF Research Database (Denmark)

    Departing from Product Development models based on physical artefacts. Moving towards integrated Product Development and System Operations models suited Product/Service-systems......Departing from Product Development models based on physical artefacts. Moving towards integrated Product Development and System Operations models suited Product/Service-systems...

  5. Productivity in Public Services

    OpenAIRE

    Helen Simpson

    2007-01-01

    This paper discusses issues arising in the measurement of productivity in public services. Compared to measuring productivity in the private sector difficulties arise because the output of public services is often un-priced and because some public services are consumed collectively. A key problem is measuring the full range of outputs and quality improvements delivered by public sector organisations that are valued by society. Without comprehensive measures of output productivity statistics m...

  6. Defining product service systems

    DEFF Research Database (Denmark)

    McAloone, Timothy Charles; Andreasen, Mogens Myrup

    2002-01-01

    , for example, a factor 20 improvement in our environmental performance. One attempt, however, has recently emerged, which combines the product as an artefact with the service that the product provides to the user. Through the combination of these two facets, the company retains ownership of the physical...... artefact and instead provides what the customer really wants the actual functionality from the product. This enables a series of potential improvements to the product´s performance throughout its lifecycle. The ideal of product service system (PSS) development is that all three stakeholder groups customer......, company and society benefit from the service systems related to each one of these dimensions, rather than simply one of the above. There are existing examples of the enhancement of business and market share by focusing on PSS, but this is often not a result of upfront strategy and ambitious goals. We...

  7. Consumer Health: Products and Services.

    Science.gov (United States)

    Haag, Jessie Helen

    This book presents a general overview of consumer health, its products and services. Consumer health is defined as those topics dealing with a wise selection of health products and services, agencies concerned with the control of these products and services, evaluation of quackery and health misconceptions, health careers, and health insurance.…

  8. CUSTOMER SERVICES AND PRODUCT QUALITY

    Directory of Open Access Journals (Sweden)

    NEAMŢU Liviu

    2013-04-01

    Full Text Available Objective level of product is a combination of material elements. They are supplemented by satisfying highly heterogeneous and complex motivations, representing highly diverse subjective functions associated to product until individualization for each type of consumption. Thus it observes highly surprising developments of subjective function associated with a product and which determines in the consumer's opinion the quality level of the product. The present study examines the role of associated services covering the subjective function of the product in view of the fact that the utility or subjective function is dependent on elements such as style, fashion and fads. Consumers will no longer accept products with average quality of related services. For a company that wants to stay in the market and achieve profitability, the only solution is moving towards a complete product package type goods-services. Associated services are thus an indicator of quality and the best customer loyalty insurance policy, there is a close relationship between the quality of services provided by a firm, customer satisfaction and company profitability.

  9. Assessing product service systems (PSS)

    DEFF Research Database (Denmark)

    Hsuan, Juliana; McAloone, Tim C.; Neugebauer, Line

    We apply a management tool to classify different integrated PSS within the context of Danish maritime industry. We investigate how a firm should organize its operations to manage the transition from being a manufacturing to a servitizing company, and to provide a guideline for strategic positioni...... and planning of the balance between product sales and service activities....

  10. Production, Innovation and Service Networks

    DEFF Research Database (Denmark)

    Slepniov, Dmitrij; Wæhrens, Brian Vejrum; Johansen, John

    2012-01-01

    Production, innovation and service networks of companies all over the world become increasingly decentralised, specialised and interdependent. These three characteristics combined inevitably lead to the formation of complex configurations of resources, crossing both national and organisational...... borders. The existing studies do not adequately address the complex interplay between co-evolving production, innovation and service networks. The widening geographical and cognitive gaps between these networks mean that coordinating them and managing their interfaces in a global operations context...... are becoming strategically important. The purpose of this paper is to address this issue and to develop a number of propositions about the development and organisation of these networks. The paper highlights the critical importance of engineering operations in this process. The propositions are developed...

  11. Production, Innovation and Service Networks

    DEFF Research Database (Denmark)

    Slepniov, Dmitrij; Wæhrens, Brian Vejrum; Johansen, John

    2011-01-01

    Production, innovation and service networks of companies all over the world become increasingly decentralized, specialized and interdependent. The three characteristics combined inevitably lead to the formation of complex configurations of assets and capabilities crossing both national and organi......Production, innovation and service networks of companies all over the world become increasingly decentralized, specialized and interdependent. The three characteristics combined inevitably lead to the formation of complex configurations of assets and capabilities crossing both national...... and organisational borders. The existing studies do not adequately address the complex interplay between co-evolving production, innovation and service networks. The widening geographical and cognitive gap between these networks means that coordinating them and managing their interfaces in global operations context...... is becoming strategically important. The purpose of this paper is to address this issue and to develop a number of propositions about how companies can organize these networks and coordinate between them effectively. The propositions are developed by employing the design science approach based on a literature...

  12. The dilemma of service productivity and service innovation : An empirical exploration in financial services

    NARCIS (Netherlands)

    Aspara, Jaakko; Klein, Jan; Luo, Xueming; Tikkanen, Henrikki

    2017-01-01

    We conduct a systematic exploratory investigation of the effects of firms’ existing service productivity on the success of their new service innovations. Although previous research extensively addresses service productivity and service innovation, respectively, this is the first empirical study that

  13. Moving from production to services

    DEFF Research Database (Denmark)

    Carassus, Jean; Andersson, Niclas; Kaklauskas, Arturas

    2006-01-01

    The construction industry is no longer focused on providing a single product - i.e. a building or a physical infrastructure, but a variety of services and improvement to the human environment. Major trends such as Performance-based Building as well as Sustainable Built Environment are calling...... for major changes. These changes mean additional roles for the industry as well as the need for new indicators to measure its performance and its economic impact. This paper proposes a new approach based on the development of a framework for the analysis of the entire construction and property sector...... - the “built environment cluster”. It extends the analysis of an international study based on nine countries - Australia, Canada, Denmark, France, Germany, Lithuania, Portugal, Sweden, and the United Kingdom. The need for improving statistical data is stressed particularly in the context of enlarging the scope...

  14. CHARACTERISTICS OF ONLINE BANKING PRODUCTS AND SERVICES

    OpenAIRE

    BUCUR Luiza Emanuela

    2015-01-01

    Online banking is the newest and least understood delivery channel for retail banking services. This article show how customers perceive Online Banking Services. Focuses on the issues associated with internet banking service quality. For customer service quality, focus is on access, credibility, communication, understanding the costumer and collaboration. For online banking services focus is on: ease of use, accuracy, timelines, aesthetics and security. For banking service product quality foc...

  15. Bundling Products and Services Through Modularization Strategies

    DEFF Research Database (Denmark)

    Bask, Anu; Hsuan, Juliana; Rajahonka, Mervi

    2012-01-01

    Modularity has been recognized as a powerful tool in improving the efficiency and management of product design and manufacturing. However, the integrated view on covering both, product and service modularity for product-service systems (PSS), is under researched. Therefore, in this paper our...... objective is to contribute to the PSS modularity. Thus, we describe configurations of PSSs and the bundling of products and services through modularization strategies. So far there have not been tools to analyze and determine the correct combinations of degrees of product and service modularities....

  16. Collaborative Environment for Service-enhanced Products

    NARCIS (Netherlands)

    Camarinha-Matos, L.M.; Macedo, P.; Oliveira, A.I.; Ferrada, F.; Afsarmanesh, H.; Gomes, L.; Hübner, M.

    2013-01-01

    The notion of service-enhanced product offers new perspectives for value creation and differentiation in manufacturing. In the case of complex and highly customized products, the inclusion of business services that add value to the product typically require the collaboration of multiple

  17. Service-oriented product development strategies

    DEFF Research Database (Denmark)

    Tan, Adrian Ronald

    to shift their business strategies from selling products (e.g. photocopying machines) to the provision of services (e.g. document services). Instead of the product itself, the activity and knowledge associated with the use of the product is perceived to be of more value to customers. In the research...... community, service-oriented approaches that embrace this change of business focus from individual products to total integrated customer solutions are termed Product/Service-Systems (PSS). The research in this thesis addresses the systematic design and development of PSS solutions in manufacturing firms...... – service-oriented business strategies that coordinate PSS development. Based on an extensive review of the relevant literature and five empirical case studies the following insights were made: - PSS solutions may be conceptualised by considering the product life phase systems, customer activities...

  18. Co-production of the Service Recovery

    DEFF Research Database (Denmark)

    Sørensen, Jannick Kirk

    2015-01-01

    In this paper we apply Dourish’ (2001) conceptual framework of embodied interaction on a ICT-centric service encounter, namely the use of the online self-service system for reporting of tax and tax reduction claims offered by the Danish tax authority. An expected short and straight-forward service...... the potential of using Dourish’ frame for a better understanding of the co-production of a service recovery. Bringing together service research, HCI and design research, this paper is an attempt to discuss whether the embodied interaction framework is productive for the analysis of the interaction...

  19. Disrupting Faculty Service: Using Technology to Increase Academic Service Productivity

    Science.gov (United States)

    Burnett, Perry; Shemroske, Kenneth; Khayum, Mohammed

    2014-01-01

    Scholarly attention regarding faculty involvement has primarily focused on faculty opinions of shared governance and faculty influence on institutional decision-making. There has been limited attention given to academic service productivity and the effectiveness of traditional approaches toward the accomplishment of faculty service requirements.…

  20. Food Production, Management and Services: Service. Teacher Edition. Second Edition.

    Science.gov (United States)

    Palan, Earl

    This food production, management, and services teacher guide contains nine units: (1) orientation; (2) types of service; (3) table settings; (4) dining room personnel; (5) dining room procedures; (6) side work; (7) guest/employee relationships; (8) sales techniques; and (9) safety and sanitation. Suggestions are included to increase reinforcement…

  1. The beauty in product-service systems

    NARCIS (Netherlands)

    Post, R.A.G.; Da Silva Cardozo, O.; Hekkert, P.P.M.

    2015-01-01

    Aesthetic appreciation affects the success of products in a number of areas, such as user satisfaction and usability. Hence, designers apply aesthetic principles to create more successful products. However, it is still unclear how such principles apply to the services and systems that products are

  2. Product service system product design task planning with supplier participation

    Directory of Open Access Journals (Sweden)

    Zhongqi Sheng

    2015-12-01

    Full Text Available Product service system is a new-type production system with high-degree integration and overall optimization of product and service. The participation of suppliers in product service system development will greatly shorten the development cycle and enhance the production efficiency. The task planning of product design is one of the key phases of product service system development process, which mainly contains the design task decomposition and the design task allocation. Aiming at product service system product design, this article conducts the decomposition of design tasks, performs the recognition of coupling design task set, and realizes the structured modeling of design tasks. Outsourcing decision-making analysis is conducted on the design tasks obtained through decomposition process so as to confirm the design tasks that need the participation of suppliers. The allocation model of design tasks is constructed, and the suppliers that take part in product service system development are confirmed based on genetic algorithm. Taking the numerical control machine tool as an example, this article conducts the instance analysis and verifies the feasibility of the forenamed methods.

  3. Product/Service-System Development

    DEFF Research Database (Denmark)

    Tan, Adrian; McAloone, Timothy Charles; Gall, Catherine

    2007-01-01

    in the design and development aspects of PSS. The objective of this paper is to explore how a global manufacturing company is developing an offering to their customers that is focused on the utility of their products throughout their life time. The paper describes the process of how a company is shifting from...... of their products. This process of re-defining the value of what the company is actually offering to its customers is seen as a key element in PSS development. PSS development is expected to expand conventional product development in new directions, such as new activities, roles and responsibilities, knowledge...... and competencies, and value network relationships. The implications of this are discussed in relation to the company’s development approach....

  4. Configuration Design of Product Service System for CNC Machine Tools

    OpenAIRE

    Zhongqi Sheng; Tao Xu; Junyou Song

    2015-01-01

    Product service system is a combination of product and services to meet the customer requirements. Configuration design is the key process of product service system development. This paper studies the configuration design of product service system for CNC machine tools. The research explores the configuration design process of product service system development, analyzes the retrieval method of product service system schemes, determines the configuration sequence of product modules and servic...

  5. Productivity in services: a systematic review

    Directory of Open Access Journals (Sweden)

    Noel Torres Júnior

    2013-03-01

    Full Text Available Through the method of Systematic Review of Literature (SRL, this study conducted an analysis of productivity in services. For this purpose, fourteen journals of Operations Management and Scielo database were consulted. The studies were analyzed with respect to six criteria for classification: i type of study, ii investigated business sector, iii affiliation of authors, iv prevailing methodological approach, v themes, e vi methods used in comparative analyzes of performance. It was found that the greatest amount of work used the modeling approach to assess the productivity, particularly by linear programming methodology - Data Analysis Envelopment (DEA. It was observed that the vast majority of authors are academic, there are few publications of researchers from companies or that have both types of researchers. The study identified four recurring themes in the articles. Then, some studies have focused on the establishment of productivity indicators and their analysis over time, comparing the performance of different firms or industries. Other studies have identified the characteristics and difficulties of measuring productivity in services in relation to manufacturing companies. Different studies have proposed indicators to measure productivity in services. Finally, in light of the main textbooks on operation's management and service literature, this study identified key strategies and methods for improving productivity in services. It was found that the theme productivity in services is a promising research topic.

  6. Marketing Information Products and Services

    International Development Research Centre (IDRC) Digital Library (Canada)

    Image a reference book to draw up marketing strategies and plans, and. Image a training manual in educational and training programmes for librarians and information managers. EDITORS ... His specialization is in product and brand management, international marketing, and strategic marketing. 6. Prof. T.P. Rama Rao, is ...

  7. Assessing the Productivity of Human Service Programs.

    Science.gov (United States)

    Green, Rex S.

    2003-01-01

    Applied an alternative strategy for assessing the extent of change clients undergo as a result of receiving human services. Used the approach in a survey of parents of 61 young children in an art program. Findings show the feasibility of the service productivity approach. Psychometric properties of the approach were promising. (SLD)

  8. CONSUMERS PRODUCTS AND SERVICES VALUE PERCEPTION

    Directory of Open Access Journals (Sweden)

    Bogdan Nichifor

    2008-12-01

    Full Text Available This article is a theoretical approach on products and services as value satisfiers. Consumers have knowledge about the personal, symbolic values that products, services and brands help them satisfy or achieve. Values are people’s broad life goals. Values often involve the emotional affect associated with such goals and needs (the strong feelings and emotions that accompany success. Recognizing when a value has been satisfied or a basic life goal has been achieved is an internal feeling that is somewhat intangible and subjective. In contrast, functional and psychosocial consequences are more tangible and are more obvious when they occur. Salespeople add value by identifying customer needs and devising or delivering a solution for those needs. Salespeople are able to adapt how products or/and services are presented or even to adapt products/services so that they meet the needs of the buyers. Such adaption powers professional selling, because customers often don’t know what they need or how to configure a solution to their needs. Satisfying a value usually elicits positive affect (happiness, joy, satisfaction, whereas blocking a value produces negative affect (frustration, anger, disappointment. Consumers can have products and services knowledge about products and services attributes, consequences of products or services use and personal values. Most marketing research focuses on one type of products and services knowledge – usually attributes or consequences, where the focus typically is on benefits rather than risks. Values are examined less frequently and usually in isolation. This paper objective is to show the importance of creating, delivering, and capturing buyer value. A company’s ability to deliver value to its customers is closely tied with its ability to create satisfaction for its employees and other stakeholders. Value ultimately depends on the perceiver. Smart companies not only offer purchase value but also offer use value

  9. Product with service, technology with business model

    DEFF Research Database (Denmark)

    Sakao, Tomohiko; McAloone, Tim C.

    2011-01-01

    Looking back over the last decade, the importance of an expanded understanding of engineering design has been shared within the engineering design community. Presented concepts and methods to support such expansion include Functional Product Development, Service Engineering, and Product/Service-S...... promising concept beyond PSS design; via an integrated development of technology and business model. This can be of particular interest for further research, especially due to its high freedom for designers....

  10. Production, innovation and service capabilities

    DEFF Research Database (Denmark)

    Slepniov, Dmitrij; Wæhrens, Brian Vejrum; Wu, Dong

    2012-01-01

    Fragmentation and global dispersion are among the most prominent characteristics of contemporary operations. Not only routine transactional tasks, but also more knowledge-intensive proprietary tasks are subjected to this trend. As a result of this, complex configurations of assets and capabilities...... crossing both national and organisational borders emerge. The challenge of coordination in these configurations is an imperative which has not been adequately addressed so far. Therefore, by using explorative cases of Chinese and Danish companies, this paper seeks to develop a conceptual framework relating...... functional nodes of global production networks and devising appropriate coordination mechanisms between them....

  11. Production inventory with service time and interruptions

    Science.gov (United States)

    Krishnamoorthy, A.; Nair, Sajeev S.; Narayanan, Viswanath C.

    2015-07-01

    This paper considers an (s,S) production inventory system with positive service time, with time for producing each item following Erlang distribution. Customers arrive according to a Poisson process. A customer who arrives when there is no inventory in the system is considered lost. On the other hand, a customer who finds a busy server with at least one inventory in the system joins a queue of infinite capacity. When the inventory level falls to s, production process is switched on, and it is switched off when the inventory level reaches back to S. Service time to each customer also follows an Erlang distribution. The service of a customer may be interrupted, where the time for such a phenomenon follows an exponential distribution, whenever it occurs. An interrupted service, after repair, resumes from where it was stopped. The correction/repair time follows an exponential distribution. We assume that the service of a single customer may encounter any number of interruptions and that the customer being served waits there until his service is completed. Moreover, at a time the server is subject to at most one interruption. We also assume that no inventory is lost due to a service interruption. Like the service process, the production process also is subject to interruptions, where the duration to an interruption follows an exponential distribution. However, in contrast to the service interruption, in the case of interruption to production process, we assume that the item being processed is lost because of interruption. That is, the production process, on being interrupted, restarts from the beginning, after repair. The repair time of an interrupted production process follows exponential distribution. Few of the last service phases are assumed to be protected in the sense that the service will not be interrupted while being in these phases. The same is assumed for the production process also. The model is analysed as a level-independent quasi-birth-death process. We

  12. Beyond products: services-based strategy.

    Science.gov (United States)

    Quinn, J B; Doorley, T L; Paquette, P C

    1990-01-01

    Services technologies are changing the way companies in every industry--manufacturers and service providers alike--compete. Vertical integration, physical facilities, even a seemingly superior product can no longer assure a competitive edge. Instead, sustainable advantage is more and more likely to come from developing superior capabilities in a few core service skills--and out-sourcing as much of the rest as possible. Within companies, technology is increasing the leverage of service activities: today, more value added comes from design innovations, product image, or other attributes that services create than from the production process. New technologies also let independent enterprises provide world-class services at lower costs than customers could achieve if they performed the activities themselves. These changes have far-reaching implications for how managers structure their organizations and define strategic focus. Companies like Apple, Honda, and Merck show that a less integrated but more focused organization is key to competitive success. They build their strategies around a few highly developed capabilities. And they outsource as many of the other activities in their value chain as possible. To help managers develop an activity-focused strategy, the authors offer a new way to approach competitive analyses, guidelines for determining which activities to outsource and which to retain, and an overview of the risks and rewards of strategic outsourcing. Throughout, they draw on the findings of their three-year study of the major impacts technology has had in the service sector.

  13. Marketing services and products; Produits et services marketing

    Energy Technology Data Exchange (ETDEWEB)

    Anon.

    1997-05-01

    For many years Gaz de France has been offering products and services to optimise relations with its clients and to meet their specific demands. French business companies and local communities are two symbolic examples of partners with whom Gaz de France has prepared special offers to meet their expectations. This provides us with two examples of offers that could be developed for foreign partners and could accommodate their specific needs. Abstract only. (author)

  14. Food production and service in UK hospitals.

    Science.gov (United States)

    Ahmed, Mohamed; Jones, Eleri; Redmond, Elizabeth; Hewedi, Mahmoud; Wingert, Andreas; Gad El Rab, Mohamed

    2015-01-01

    The purpose of this paper is to apply value stream mapping holistically to hospital food production/service systems focused on high-quality food. Multiple embedded case study of three (two private-sector and one public-sector) hospitals in the UK. The results indicated various issues affecting hospital food production including: the menu and nutritional considerations; food procurement; food production; foodservice; patient perceptions/expectations. Value stream mapping is a new approach for food production systems in UK hospitals whether private or public hospitals. The paper identifies opportunities for enhancing hospital food production systems. The paper provides a theoretical basis for process enhancement of hospital food production and the provision of high-quality hospital food.

  15. Food Production, Management, and Services: Curriculum Guide.

    Science.gov (United States)

    Mumme, Debbie; Koukel, Sonja

    This curriculum guide provides occupationally specific training designed to develop knowledge and skills for employment in the area of food production, management, and services. Contents include the Texas Essential Knowledge and Skills (TEAKS); sample course outlines; instructional strategies organized topically by chapters, each containing a…

  16. Automated Network Catalog Products and Services

    Science.gov (United States)

    Freedman, Maurice J.

    1976-01-01

    Four categories of automated network catalog products and services are examined. The advantages and disadvantages of (1) the on-line cathode-ray-tube (CRT) display, (2) the line-printer produced card, (3) the photo-composed book catalog or catalog card, and (4) computer-based microforms are all reviewed. (Author)

  17. The experience of product service systems

    NARCIS (Netherlands)

    Gemser, G.; Kuijken, B.; Wijnberg, N.M.; Van Erp, J.

    2012-01-01

    In this paper, we focus on how to design product service systems (PSS) that provide for coherent user experiences. Our research is part of a large Dutch research program (CRISP, www.crispplatform.nl) on PSS. We propose a framework for identifying real PSS by integrating perspectives from economics

  18. Configuration Design of Product Service System for CNC Machine Tools

    Directory of Open Access Journals (Sweden)

    Zhongqi Sheng

    2015-02-01

    Full Text Available Product service system is a combination of product and services to meet the customer requirements. Configuration design is the key process of product service system development. This paper studies the configuration design of product service system for CNC machine tools. The research explores the configuration design process of product service system development, analyzes the retrieval method of product service system schemes, determines the configuration sequence of product modules and service modules by depth-first algorithm, uses fuzzy priority algorithm to produce product scheme, applies genetic algorithm to generate service scheme, and finally integrates product scheme and service scheme to obtain whole scheme of product service system. With CNC machine tools as an example, this paper verifies the feasibility and validity of proposed method.

  19. Competence matching in collaborative consortia for service-enhanced products

    NARCIS (Netherlands)

    Oliveira, A.I.; Shafahi, M.; Afsarmanesh, H.; Ferrada, F.; Camarinha-Matos, L.M.; Afsarmanesh, H.; Camarinha-Matos, L.M.; Lucas Soares, A.

    2016-01-01

    To exploit new market challenges in manufacturing industries, collaborative environments permit that different stakeholders achieve value creation and differentiated products when addressing the design and development of products that include associated business services (service-enhanced products).

  20. Export Products and Services Quality Management

    Directory of Open Access Journals (Sweden)

    Constanta Aurelia Chitiba

    2011-05-01

    Full Text Available Quality became the management imperative in the last time and will continue to be the key to success in the future. We often see the words “quality first”, and demands for quality invade every sphere of activity, from the motor vehicles we drive, to the domestic appliances we use, the food we eat and, of course, the products and services we import and export. Quality represents the goal of every business and it is focused on the customer. Satisfying the requirements of the customer is a dynamic activity: both customers and their needs are changing continuous and the suppliers have to recognize this. When it comes to international trade, no exporting country can afford to compromise on quality. The current global economic climate calls for export marketing and promotion efforts with assurances of superior and consistent quality in products and services, rather associated with lower prices.

  1. Production Experience with the ATLAS Event Service

    CERN Document Server

    Benjamin, Douglas; The ATLAS collaboration

    2016-01-01

    The ATLAS Event Service (ES) has been designed and implemented for efficient running of ATLAS production workflows on a variety of computing platforms, ranging from conventional Grid sites to opportunistic, often short-lived resources, such as spot market commercial clouds, supercomputers and volunteer computing. The Event Service architecture allows real time delivery of fine grained workloads to running payload applications which process dispatched events or event ranges and immediately stream the outputs to highly scalable Object Stores. Thanks to its agile and flexible architecture the ES is currently being used by grid sites for assigning low priority workloads to otherwise idle computing resources; similarly harvesting HPC resources in an efficient back-fill mode; and massively scaling out to the 50-100k concurrent core level on the Amazon spot market to efficiently utilize those transient resources for peak production needs. Platform ports in development include ATLAS@Home (BOINC) and the Goggle Comput...

  2. Production experience with the ATLAS Event Service

    CERN Document Server

    AUTHOR|(INSPIRE)INSPIRE-00066086; The ATLAS collaboration; Calafiura, Paolo; Childers, John Taylor; De, Kaushik; Guan, Wen; Maeno, Tadashi; Nilsson, Paul; Tsulaia, Vakhtang; van Gemmeren, Peter; Wenaus, Torre

    2017-01-01

    The ATLAS Event Service (AES) has been designed and implemented for efficient running of ATLAS production workflows on a variety of computing platforms, ranging from conventional Grid sites to opportunistic, often short-lived resources, such as spot market commercial clouds, supercomputers and volunteer computing. The Event Service architecture allows real time delivery of fine grained workloads to running payload applications which process dispatched events or event ranges and immediately stream the outputs to highly scalable Object Stores. Thanks to its agile and flexible architecture the AES is currently being used by grid sites for assigning low priority workloads to otherwise idle computing resources; similarly harvesting HPC resources in an efficient back-fill mode; and massively scaling out to the 50-100k concurrent core level on the Amazon spot market to efficiently utilize those transient resources for peak production needs. Platform ports in development include ATLAS@Home (BOINC) and the Google Comp...

  3. Overview of TRMM Data Products and Services

    Science.gov (United States)

    Stocker, Erich Franz; Aman, A.; Bman, B.; Cman, C.

    2007-01-01

    oldest data in the swath is generally no older than 120 minutes when it becomes available to the community. The real-time products including a VIRS level lB, a TMI parameter reduced 1B, a TMI level 2 parameter reduced rain product, a PR level 2 surface rain product, and a PR level 2 rain product with 25 vertical levels. Currently, TRMM also produces a gridded 3 hour global merged product from several radiometers including AMSU and from radiometercalibrated IR data. The paper also describes several simple-format gridded text products available fiom the trmmopen.gsfc.nasa.gov anonymous fip server denoted as 3668 products. These products were produced to provide rain estimates from the three TRMM instruments in a universal format (ASCII) that requires very little data format knowledge. The paper goes on to describe prototype L1 radiometer products that apply an early intercalibration approach that provides a starting point to be used for Global Precipitation Measurement mission radiometer products. The paper also provides a brief overview of a precipitation features data product being produced using TRMM products including the Lighting Imaging Sensor (LIS) using an algorithm developed at the University of Utah and distributed by that organization. The paper concludes with some possible changes to products that are planned for the next reprocessing cycle and special services such as geographical subsetting available to the science community.

  4. Production experience with the ATLAS Event Service

    Science.gov (United States)

    Benjamin, D.; Calafiura, P.; Childers, T.; De, K.; Guan, W.; Maeno, T.; Nilsson, P.; Tsulaia, V.; Van Gemmeren, P.; Wenaus, T.; ATLAS Collaboration

    2017-10-01

    The ATLAS Event Service (AES) has been designed and implemented for efficient running of ATLAS production workflows on a variety of computing platforms, ranging from conventional Grid sites to opportunistic, often short-lived resources, such as spot market commercial clouds, supercomputers and volunteer computing. The Event Service architecture allows real time delivery of fine grained workloads to running payload applications which process dispatched events or event ranges and immediately stream the outputs to highly scalable Object Stores. Thanks to its agile and flexible architecture the AES is currently being used by grid sites for assigning low priority workloads to otherwise idle computing resources; similarly harvesting HPC resources in an efficient back-fill mode; and massively scaling out to the 50-100k concurrent core level on the Amazon spot market to efficiently utilize those transient resources for peak production needs. Platform ports in development include ATLAS@Home (BOINC) and the Google Compute Engine, and a growing number of HPC platforms. After briefly reviewing the concept and the architecture of the Event Service, we will report the status and experience gained in AES commissioning and production operations on supercomputers, and our plans for extending ES application beyond Geant4 simulation to other workflows, such as reconstruction and data analysis.

  5. TRC research products: Components for service robots

    Science.gov (United States)

    Lob, W. Stuart

    1994-01-01

    Transitions Research Corporation has developed a variety of technologies to accomplish its central mission: the creation of commercially viable robots for the service industry. Collectively, these technologies comprise the TRC 'robot tool kit.' The company started by developing a robot base that serves as a foundation for mobile robot research and development, both within TRC and at customer sites around the world. A diverse collection of sensing techniques evolved more recently, many of which have been made available to the international mobile robot research community as commercial products. These 'tool-kit' research products are described in this paper. The largest component of TRC's commercial operation is a product called HelpMate for material transport and delivery in health care institutions.

  6. MODIS Collection 6 Land Product Subsets Web Service

    Data.gov (United States)

    National Aeronautics and Space Administration — The MODIS Web Service provides data access capabilities for Moderate Resolution Imaging Spectroradiometer (MODIS) Collection 6 land products. The web service...

  7. Designing Integrated Product- Service System Solutions in Manufacturing Industries

    DEFF Research Database (Denmark)

    Costa, Nina; Patrício, Lia; Morelli, Nicola

    2015-01-01

    Manufacturing firms are increasingly evolving towards the design of integrated product-service solutions but servitization literature does not provide specific guidance on how to design these integrated solutions. Building upon ProductService System (PSS) and Service Design (SD) approaches...... how it brings new insights to manufacturing companies moving to a service, value cocreation perspective....

  8. Clinical laboratories: production industry or medical services?

    Science.gov (United States)

    Plebani, Mario

    2015-06-01

    The current failure to evidence any link between laboratory tests, clinical decision-making and patient outcomes, and the scarcity of financial resources affecting healthcare systems worldwide, have put further pressure on the organization and delivery of laboratory services. Consolidation, merger, and laboratory downsizing have been driven by the need to deliver economies of scale and cut costs per test while boosting productivity. Distorted economics, based on payment models rewarding volume and efficiency rather than quality and clinical effectiveness, have underpinned the entrance of clinical laboratories into the production industry thus forcing them to relinquish their original mission of providing medical services. The sea change in laboratory medicine in recent years, with the introduction of ever newer and ever more complex tests, including 'omics', which impact on clinical decision-making, should encourage clinical laboratories to return to their original mission as long as payments models are changed. Rather than being considered solely in terms of costs, diagnostic testing must be seen in the context of an entire hospital stay or an overall payment for a care pathway: the testing process should be conceived as a part of the patient's entire journey.

  9. The CORS Network Products and Services

    Science.gov (United States)

    Sella, G.; Snay, R.; Cline, M.; Don, H.

    2008-12-01

    The National Geodetic Survey (NGS) is responsible for defining, providing access and maintaining the National Spatial Reference System (NSRS) which is the legally binding reference frame for the civilian sector of the US Federal Government, and most of the public. With the increasing access to space geodetic data sources, especially GPS, NGS has been transitioning to a space based NSRS. In 1994 NGS created the Continuously Operating Reference Station (CORS) network as a partnership with site operators of continuously operating GNSS sites who were willing to share their data with the public. The network currently contains ~1,200 stations, located mostly in the United States, and is growing at ~ 200 stations a year. The CORS network is particularly dense in the eastern United States, and its GPS observations are used extensively by researchers. NGS is taking a number of steps to improve its CORS related products and services including: 1) More stringent requirements for constructing new CORS as well as operating existing stations, 2) Investigating biases affecting GPS observations collected at CORS, in particular the effects of multipath, and 3) Improving processing software of GPS observables to compute orbits and coordinate computation. This effort has been emphasized because NGS is both an IGS analysis center and the current IGS analysis center coordinator. NGS is reprocessing all CORS data collected since 1994 with the goal of updating the current legally binding geometric reference frame known as NAD83. NGS has also improved and expanded its post-processing web service tools, including the Online Positioning User Service (OPUS). Lastly NGS is now operating a prototype real time GNSS data-delivery service broadcasting in RTCM format via NTRIP.

  10. Effective product-service systems: a value-based framework

    NARCIS (Netherlands)

    Kuijken, B.; Gemser, G.; Wijnberg, N.M.

    2017-01-01

    Manufacturers increasingly engage in servitization and as a result offer services in combination with their products (i.e., product-service systems, PSS). However, while servitization in theory seems to be a promising strategy, in practice, the bundling of services with product offerings does not

  11. Engaging teenagers productively in service design.

    Science.gov (United States)

    Bowen, Simon; Sustar, Helena; Wolstenholme, Daniel; Dearden, Andy

    2013-09-01

    Engaging young people in participatory design can be challenging, particularly in health-related projects. In a study co-designing diabetes support and information services with teenagers, we found framing activities using popular culture was a useful strategy. Various cultural references helped us stage activities that were productive for the design process, and were engaging for our young participants (e.g. exploring practical implications through discussions in a 'Dragons' Den'). Some activities were more effective than others and the idea of language-games , which has been widely explored in participatory design, explains why our strategy was successful when there was a clear 'family resemblance' between the popular cultural references and certain essential stages of designing. However, attention is required in selecting appropriate cultural references if this strategy is adopted elsewhere, and design facilitators should focus first on devising accessible language-games, rather than expecting popular cultural references to provide complete solutions to the challenge of staging participatory design.

  12. 77 FR 43868 - Product Change-First-Class Package Service Negotiated Service Agreement

    Science.gov (United States)

    2012-07-26

    ... Change--First-Class Package Service Negotiated Service Agreement AGENCY: Postal Service TM . ACTION... Mail Classification Schedule's Competitive Products List. DATES: Effective date: July 26, 2012. FOR...-Class Package Service Contract 10 to Competitive Product List. Documents are available at www.prc.gov...

  13. Electronic Information on CD--A Product or a Service?

    Science.gov (United States)

    Arnold, Stephen

    1987-01-01

    Discusses the dual nature of EIPs (electronic information products), which display characteristics of both tangible products and intangible services. Differences between products, services, and EIPs are summarized in table form, and several advantages of and reasons for purchasing CD (compact disc) products are presented. (MES)

  14. Computer Aided Product Service Systems Design : Service CAD and Its integration with Life Cycle Simulation

    NARCIS (Netherlands)

    Komoto, H.

    2009-01-01

    Integration of product design into service design, or vice versa, is considered to bring more efficient and effective value addition. Besides EcoDesign tools and methods, a methodology to design such an integration of products and services from a systemic perspective, or product-service systems

  15. Combining the export promotion of products and services: the case ...

    African Journals Online (AJOL)

    kirstam

    2014-12-09

    Dec 9, 2014 ... 11Key words: international trade, products, services, diversification, export opportunities, product-service ... the strong influence of the home market effect on the trade in services, whereby a rich country would .... filters of the DSM). The National Industrial Policy Framework (NIPF), which sets out the South.

  16. International directory of documentation services concerning forestry and forest products

    Science.gov (United States)

    Peter A. Evans; Gary L. Skupa

    1981-01-01

    This directory lists 120 documentation services concerned with forestry, forest products, or related fields in 28 countries. The entry for each service includes title of service, cost, publisher, subject coverage, formatting data, input sources, indexing and data-handling methods, and availability of special services other than the primary ones of indexing and...

  17. Development of an Innovation Model Based on a Service-Oriented Product Service System (PSS

    Directory of Open Access Journals (Sweden)

    Seungkyum Kim

    2015-10-01

    Full Text Available Recently, there have been many attempts to cope with increasingly-diversified and ever-changing customer needs by combining products and services that are critical components of innovation models. Although not only manufacturers, but also service providers, try to integrate products and services, most of the previous studies on Product Service System (PSS development deal with how to effectively integrate services into products from the product-centric point of view. Services provided by manufacturers’ PSSes, such as delivery services, training services, disposal services, and so on, offer customers ancillary value, whereas products of service providers’ PSSes enrich core value by enhancing the functionality and quality of the service. Thus, designing an effective PSS development process from the service-centric point of view is an important research topic. Accordingly, the purpose of this paper is to propose a service-oriented PSS development process, which consists of four stages: (1 strategic planning; (2 idea generation and selection; (3 service design; and (4 product development. In the proposed approach, the PSS development project is initiated and led by a service provider from a service-centric point of view. From the perspective of methodology, customer needs are converted into product functions according to Quality Function Deployment (QFD, while Analytic Hierarchy Process (AHP is employed to prioritize the functions. Additionally, this paper illustrates a service-oriented PSS development that demonstrates the application of the proposed process. The proposed process and illustration are expected to serve as a foundation for research on service-oriented PSS development and as a useful guideline for service providers who are considering the development of a service-oriented PSS.

  18. Services trade restrictiveness and manufacturing productivity : the role of institutions

    OpenAIRE

    Beverelli, Cosimo; Fiorini, Matteo; HOEKMAN, BERNARD M.

    2015-01-01

    We study the effect of services trade restrictiveness on manufacturing productivity for a broad cross-section of countries at different stages of economic development. Decreasing services trade restrictiveness has a positive indirect impact on the manufacturing sectors that use services as intermediate inputs in production. We identify a critical role of local institutions in shaping this effect: countries with high institutional capacity benefit the most from services trade policy reforms in...

  19. A systematic apporach to service oriented product development

    DEFF Research Database (Denmark)

    Matzen, Detlef

    operations. This integration of manufacturing and service business holds a number of potential advantages, such as optimised operational performance and improved insights into use phase processes. To realise these potential advantages, products and service operations must fit to and support each other, which...... calls for an integrated approach to their development. The integrated development of solution concepts spanning products, service delivery systems and matching delivery business models is the theme of this thesis. A design based approach - service oriented product development - is proposed...... for the creation of these Product/Service-Systems (PSS). The contribution builds on the foundations of engineering design and product development research performed at the Section of Engineering Design and Product Development at The Technical University of Denmark, also dubbed the Copenhagen school. Service...

  20. Configuring Product Modularity and Service Modularity for Mass Customization Strategies

    DEFF Research Database (Denmark)

    Bask, Anu; Hsuan, Juliana; Rajahonka, Mervi

    Service modularity is an emerging field of research, and there has been a growing interest on how it can contribute to service design and operations management. In this study we develop a framework to assess configurations of the bundling of products and services through modularization strategies......, and how such configurations become the foundations for mass customization strategies. As a result we identify critical characteristics that are relevant for both product and services, and suggest a conceptual framework consisting of twelve dynamic mass customization strategies with paired product...... and service modularity. Case examples are used for illustration of different strategies....

  1. Achieving Customer Satisfaction through Integrated Products and Services

    DEFF Research Database (Denmark)

    Raja, Jawwad; Bourne, Dorota; Goffin, Keith

    2013-01-01

    Complex products such as manufacturing equipment have always needed maintenance and repair services. Increasingly, leading manufacturers are integrating products and services to generate increased revenues and achieve customer satisfaction. Designing integrated products and services requires....... An exploratory study was undertaken to understand customers' views on integrated products and services and the value-in-use derived from such offerings. As value-in-use and its impacts are complicated concepts, a technique from psychology—Repertory Grid Technique—was used to gather data in 33 interviews...... a different approach to new product development and a clear understanding of how customers perceive the value they obtain from actual usage of products and services—so-called value-in-use. However, there is a lack of research on integrated products and services and how they impact customer satisfaction...

  2. Customized products and cloud service information system development research

    Directory of Open Access Journals (Sweden)

    Hung Chien-Wen

    2017-01-01

    Full Text Available This study presents a cloud service customized product information system to enable businesses to provide customized product marketing on the Internet to meet consumer demand for customized products. The cloud service of the information system development strategic framework proposed in this study contains three elements: (1 e-commerce services, (2 promotion type modules, and (3 cloud services customized promotional products. In this study, a mining cloud information system to detect customer behavior is proposed. The association rules from relational database design are utilized to mine consumer behavior to generate cross-selling proposals for customer products and marketing for a retailing mall in Taiwan. The study is composed of several parts, as follows. A market segment and application of association rules in data exploration techniques (Association Rule Mining and sequence-like exploration (Sequential Pattern Mining, efficient analysis of customers, consumer behavior, identification of candidates for promotional products, and using cloud service delivery and evaluation of targets to evaluate candidates for promotional products for production. However, in addition to cloud service customized promotional products, the quantity of promotional products sales varies for different customers. We strive to achieve increased customer loyalty and profits through the use of active cloud service customized promotional products.

  3. The role of IT for extended products' evolution into product service ecosystems

    NARCIS (Netherlands)

    Wortmann, Johan; Thoben, Klaus-Dieter; Emmanouilidis, Christos; Taisch, Marco; Kiritsis, Dimitris

    2013-01-01

    This paper elaborates on the notions of extended products and product service systems. It argues that product service systems evolve rapidly into offerings which cross traditional domains of competition, and move into service ecosystems. The paper investigates the role of ICT in the development of

  4. Seafood Products: Food Service Program Guide.

    Science.gov (United States)

    Webb, Anita H.; And Others

    The nine lessons and supplementary activities included in this seafood food service program guide are intended for use in secondary and postsecondary occupational home economics food service programs. Material covers nutrition, therapeutic diets, harvesting methods, quality assessment, fish cuts and forms, inspection, dressing, storage,…

  5. Product service systems as a vehicle for sustainability : exploring service operations strategies

    OpenAIRE

    Colen, Pieter,; Lambrecht, Marc,

    2010-01-01

    Facing stagnating demand, high labor costs, demanding legislation and throat cutting competition, OEM’s are increasingly looking at service opportunities to boost their profitability. These manufacturers offer integrated solutions of both products and services called product service systems (PSS). Adding more extensive services, incorporates the after sale resource use in the decision making of the OEM. Because of the prolonged responsibility of the OEM, the incentives of customer and manu...

  6. The Impact of Product and Service Modularity on Business Performance

    DEFF Research Database (Denmark)

    Hsuan, Juliana; Frandsen, Thomas; Raja, Jawwad

    Modularity has been proposed as a powerful way of managing complexity. The emerging literature points to the importance of modularity of service architecture, with case based studies in logistics and healthcare. Little is known about the relationship between product and service modularity...... and their effects on business performance, both empirically and theoretically. This paper explores the relationship between product and service modularity and their effects on business performance based on a survey of Danish manufacturers. We provide empirical and theoretical insights into the emerging fields...... of service modularity and industrial services....

  7. How Offshoring Elicits Reconfiguration of the Service Production System

    DEFF Research Database (Denmark)

    Brandl, Kristin; Mol, Michael J.; Petersen, Bent

    Service production systems can be seen as a structure consisting of task execution, resources executing tasks and the service output received by the client. Offshoring acts as an exogenous shock to such a service production system. Drawing on practice theory and applying a multiple case methodology...... to a large, multinational shipping company we investigate how offshoring to an emerging economy leads to misalignment of the system. We then find that agents undertake actions, both top-down and bottom up initiatives, to attempt to realign the service production system. We develop a set of propositions...... of the impact of offshoring and to practice theory....

  8. The Impact of Product and Service Modularity on Servitization Strategy

    DEFF Research Database (Denmark)

    Frandsen, Thomas; Hsuan, Juliana

    Manufacturers are increasingly bundling products with service offerings as integrated solutions to improve competitiveness. Based on case research and an industry workshop, we report on how value propositions can be extended through servitization, and how companies should strategize in order...... to move forward through the lenses of product and service modularity....

  9. Pricing of Marine Products and Services in the Modular Age

    DEFF Research Database (Denmark)

    Jiang, Liping; Al-Ajlouni, Omar

    in the market. Lastly, customer satisfaction and loyalty will be increased accordingly. WHAT CAN BE DONE? The pricing challenge for multiple products and services can be overcome by applying the modular concept on pricing, where each product or service is offered as a module, so suppliers can either set...

  10. Lost habits and the acceptance of product service systems

    NARCIS (Netherlands)

    Schotman, Henrikus

    2017-01-01

    Product Service Systems (PSS) are a combination of products and services, jointly fulfilling a user’s need. PSS can offer numerous benefits for businesses, society and the environment, but consumer acceptance of PSS remains rather low. Required behaviour change and existing user habits are one of

  11. Overcoming the product-service model adoption obstacles

    NARCIS (Netherlands)

    Pereira Pessoa, Marcus Vinicius; Jauregui Becker, Juan Manuel; McAloone, Tim C.; Pigosso, Daniela C.A.; Mortensen, Niels Henrik; Shimomura, Yoshiki

    2017-01-01

    Product-Service Systems (PSS) benefits are not limited to its providers and costumers, but the whole society might also take advantage from its sustainability impact. Nevertheless, many PSS projects still fail, and lots of customers stick to buying mere products or services in a transactional rather

  12. Quantum production. Visual Media Services at Fermilab

    CERN Multimedia

    Klapow, S

    2003-01-01

    Visual Media Services, a department of eight full-time employees at Fermi National Accelerator Laboratory, is responsible for translating the laboratories research into accessible and engaging media (1 page)

  13. Ecosystem services of woody crop production systems

    Science.gov (United States)

    Ronald S. Zalesny Jr.; John A. Stanturf; Emile S. Gardiner; James H. Perdue; Timothy M. Young; David R. Coyle; William L. Headlee; Gary S. Ba??uelos; Amir Hass

    2016-01-01

    Short-rotation woody crops are an integral component of regional and national energy portfolios, as well as providing essential ecosystem services such as biomass supplies, carbon sinks, clean water, and healthy soils. We review recent USDA Forest Service Research and Development efforts from the USDA Biomass Research Centers on the provisioning of these ecosystem...

  14. From Product to Service Design: A Thinking Paradigm Shift

    OpenAIRE

    Liliana Rodriguez; Carlos Peralta

    2014-01-01

    Society, industry and the economy are all experiencing changes caused by a shift from products to services. While a “problem-solving” approach is commonly used for the development of products, new design approaches are needed as the primary unit of exchange moves from goods to services.  This research argues that a fundamental transformation in the design world is taking place, manifested in a thinking paradigm shift from problem solving (designing products) towards systems thinking (designin...

  15. Product Lines for Service Oriented Applications - PL for SOA

    Directory of Open Access Journals (Sweden)

    Maurice H. ter Beek

    2011-08-01

    Full Text Available PL for SOA proposes, formally, a software engineering methodology, development techniques and support tools for the provision of service product lines. We propose rigorous modeling techniques for the specification and verification of formal notations and languages for service computing with inclinations of variability. Through these cutting-edge technologies, increased levels of flexibility and adaptivity can be achieved. This will involve developing semantics of variability over behavioural models of services. Such tools will assist organizations to plan, optimize and control the quality of software service provision, both at design and at run time by making it possible to develop flexible and cost-effective software systems that support high levels of reuse. We tackle this challenge from two levels. We use feature modeling from product line engineering and, from a services point of view, the orchestration language Orc. We introduce the Smart Grid as the service product line to apply the techniques to.

  16. The Reconfiguration of Service Production Systems in Response to Offshoring

    DEFF Research Database (Denmark)

    Brandl, Kristin; Mol, Michael J.; Petersen, Bent

    2017-01-01

    operations management literature by applying practice theory. Moreover, the authors propose a detailed, activity-driven view of service production systems and service offshoring. The authors contribute to practice theory by extending its domain to operations management.Practical implicationsService...... with a description of how it responds to offshoring. The authors contribute to theory by applying practice theory to the fields of service operations management and offshoring....... production systems have the ability to self-correct any changes inflicted through offshoring of the systems, which helps firms that offshore.Originality/valueThe paper is aimed at service professionals and offshoring managers and proposes a novel presentation of the service production system...

  17. Technology Licensing Strategy for Network Product in a Service Industry

    Directory of Open Access Journals (Sweden)

    Xianpei Hong

    2015-01-01

    Full Text Available Technology licensing has gained significant attention in literature and practice as a rapid and effective way to improve firm’s capability of technology innovation. In this paper, we investigate a duopolistic service provider competition market, where service providers develop and sell a kind of network product. In this setting, we analyze the innovating service provider’s four licensing strategies: no licensing, fixed fee licensing, royalty licensing, and two-part tariff licensing. The literature suggests that when the network products can be completely substituted, two-part tariff licensing is the optimal strategy of the innovating service provider. We find that when the network products cannot be completely substituted, two-part tariff licensing is not always optimal. The degree of the product differentiation, the intensity of the network effects, and the R&D cost of the potential licensee play a key role in determining the innovating service provider’s optimal licensing strategies.

  18. Embedded systems engineering for products and services design.

    Science.gov (United States)

    Ahram, Tareq Z; Karwowski, Waldemar; Soares, Marcelo M

    2012-01-01

    Systems engineering (SE) professionals strive to develop new techniques to enhance the value of contributions to multidisciplinary smart product design teams. Products and services designers challenge themselves to search beyond the traditional design concept of addressing the physical, social, and cognitive factors. This paper covers the application of embedded user-centered systems engineering design practices into work processes based on the ISO 13407 framework [20] to support smart systems and services design and development. As practitioners collaborate to investigate alternative smart product designs, they concentrate on creating valuable products which will enhance positive interaction. This paper capitalizes on the need to follow a user-centered SE approach to smart products design [4, 22]. Products and systems intelligence should embrace a positive approach to user-centered design while improving our understanding of usable value-adding, experience and extending our knowledge of what inspires others to design enjoyable services and products.

  19. Productivity in services in Latin America and the Caribbean

    NARCIS (Netherlands)

    Arias Ortiz, E.; Crespi, G.A.; Rasteletti, A.; Vargas, F.

    2014-01-01

    This paper studies productivity in Latin America and the Caribbean, with an emphasis on the service sector. It shows that the low levels of productivity observed in the region are not only a consequence of low productivity at the firm level, but also of misallocation of workers across firms. These

  20. El Salvador - Production and Business Services (Impact)

    Data.gov (United States)

    Millennium Challenge Corporation — The Productive Development Project (PDP) was one of three large-scale projects financed under the 2006 compact between the Millennium Challenge Corporation (MCC) and...

  1. A Comparison of New Service versus New Product Development

    DEFF Research Database (Denmark)

    Schleimer, Stephanie Christine; Schulman, Arthur

    2011-01-01

    Collaboration among firms for innovation has received considerable attention. However, little is known about how firm-to-firm collaboration is configured in new service development (NSD) versus new product development (NPD). This study takes a multidimensional approach and measures firm...... in product development and performance than when a new service is developed. However, the intensity of mutual trust has a stronger, positive relationship with development performance when a new service is developed than when a new product is developed. Implications are discussed, and suggestions for future...

  2. Design Ethnography and Service Design Thinking on Triadic Relationships in Product-Service Systems

    OpenAIRE

    Wahlman, Fredrik

    2017-01-01

    This study has used design ethnography and service design thinking to understand triadic relationships in product-service systems. The data used in this research has been collected in an explorative user research phase of an overarching service design project at Scania CV. The service design project was of purpose to apply a user-centered design approach to investigate Scania Driver Services. The study finds Design Ethnography and Service Design Thinking as fruitful in understanding triadic r...

  3. Business Strategy for Nanotechnology based Products & Services

    OpenAIRE

    Sreeramana Aithal; Shubhrajyotsna Aithal

    2016-01-01

    The applications of nanotechnology in different identified areas provide lots of business opportunities. It includes Food, Medicine, Cleaner water, Better quality air, Electronics, Fuel Cells, Solar Cells, Batteries, Space Travels, Chemical sensors, Sporting goods, Fabrics, Cleaning products, Energy, Environment, Health, and Life span increase. The paper covers the applications, and benefits of nanotechnology innovations in different industries, possible business opportunities for ne...

  4. Business Strategy for Nanotechnology based Products & Services

    OpenAIRE

    Aithal P. S.; Shubhrajyotsna Aithal

    2016-01-01

    The applications of nanotechnology in different identified areas provide lots of business opportunities. It includes Food, Medicine, Cleaner water, Better quality air, Electronics, Fuel Cells, Solar Cells, Batteries, Space Travels, Chemical sensors, Sporting goods, Fabrics, Cleaning products, Energy, Environment, Health, and Lifespan increase. The paper covers the applications, and benefits of nanotechnology innovations in different industries, possible business opportunities for new nanotech...

  5. "Changing gear" : productivity, ICT and services

    NARCIS (Netherlands)

    Ark, Bart van; Inklaar, Robert; McGuckin, Robert

    2002-01-01

    This paper examines cross-country and cross-industry differences in labor productivity performance and their association with ICT. It broadens earlier work with coverage of 52 industries in 16 OECD countries. The analysis suggests that ICT diffusion in Europe is following similar industry patterns

  6. Cost Accounting: Production and Equipment Services.

    Science.gov (United States)

    Schmid, William T.

    Cost accounting for audiovisual productions should include direct costs, and, in some cases, the media administrator may have to calculate a per-hour surcharge for general operating overhead as well. Such procedures enable the administrator to determine cost effectiveness, to control cost overruns, and to generate more staff efficiency. Cost…

  7. Map service: United States Decadal Production History Cells

    Data.gov (United States)

    U.S. Geological Survey, Department of the Interior — This map service displays present and past oil and gas production in the United States, as well as the location and intensity of exploratory drilling outside...

  8. Map service: United States Oil and Gas Production 2008

    Data.gov (United States)

    U.S. Geological Survey, Department of the Interior — This map service displays present and past oil and gas production in the United States, as well as the location and intensity of exploratory drilling outside...

  9. Technology Epiphany and an Integrated Product and Service

    Directory of Open Access Journals (Sweden)

    Satoru Goto

    2017-07-01

    Full Text Available This study aims at exploring how an integrated product and service contributes to achieving Innovation of Meaning (IoM or technology epiphany. Existing IoM studies have focused on intended meaning (as defined in new product development and ignored the received meaning that users reconstruct. The process by which a user assigns meaning to things can not only be static but also dynamic. This study focuses on integrated products and contexts offered by services and analyses the case of Japan’s largest manufacturer of ankle-foot orthoses. The results show that the service guides the users to reconstruct the meaning in dynamic cognitive processes and use the metaphors that contribute to the consistency between products and services.

  10. Marketing Information Products and Services: A Primer for Librarians ...

    International Development Research Centre (IDRC) Digital Library (Canada)

    ... and Services: A Primer for Librarians and Information Professionals. Book cover Marketing Information Products and Services: A Primer for Librarians and Information Professionals. Directeur(s) : Abhinandan K. Jain, Ashok Jambhekar, T.P.Rama Rao, and S. Sreenivas Rao. Maison(s) d'édition : Tata McGraw-Hill, IDRC.

  11. Marketing Information Products and Services : A Primer for ...

    International Development Research Centre (IDRC) Digital Library (Canada)

    ... and Services : A Primer for Librarians and Information Professionals. Couverture du livre Marketing Information Products and Services : A Primer for Librarians and Information Professionals. Editor(s):. Abhinandan K. Jain, Ashok Jambhekar, T.P.Rama Rao et S. Sreenivas Rao. Publisher(s):. Tata McGraw-Hill, CRDI.

  12. Product quality, service reliability and management of operations at ...

    African Journals Online (AJOL)

    High product quality, service reliability, and management of operations are key factors in business growth and sustainability. Analyzing “The Starbucks Experience” is a pedagogical approach to reinforcing the concepts of control and management of quality, service reliability, and efficient operations in action. The objective ...

  13. From Product to Service Design: A Thinking Paradigm Shift

    Directory of Open Access Journals (Sweden)

    Liliana Rodriguez

    2014-12-01

    Full Text Available Society, industry and the economy are all experiencing changes caused by a shift from products to services. While a “problem-solving” approach is commonly used for the development of products, new design approaches are needed as the primary unit of exchange moves from goods to services.  This research argues that a fundamental transformation in the design world is taking place, manifested in a thinking paradigm shift from problem solving (designing products towards systems thinking (designing services. This paper draws on design literature to identify concepts of systems thinking and problem solving to help understand core elements in the shift from product to service design. It also reports on a series of semi-structured interviews with designers working in five design consultancies that have moved from product design to services design. The results show a change in the way designers think and approach projects when facing the challenges of designing services, confirming a movement from problem solving to systems thinking. However, systems thinking is not replacing problem solving but complementing it. The results also indicate that the growing complexity of the issues designers deal with influences the adoption of systems thinking in responding to service design challenges, as well as current changes in people’s ideas about sustainability and  society.

  14. Lessons from empirical studies in product and service variety management.

    Directory of Open Access Journals (Sweden)

    Andrew C.L. Lyons

    2013-07-01

    Full Text Available For many years, a trend for businesses has been to increase market segmentation and extend product and service-variety offerings in order to provid more choice for customers and gain a competitive advantags. However, there have been relatively few variety-related, empirical studies that have been undertaken. In this research, two empirical studies are presented that address the impact of product and service variety on business and business function performance. In the first (service-variety study, the focus concerns the relationship between service provision offered by UK-based, third-party logistics (3PL providers and the operational and financial performance of those providers. Here, the results of a large survey identify the  most important services offered by 3PLs and the most important aspects of 3PL operational performance. Also, the research suggests that the range of service variety offered by 3PLs does not directly influence the 3PLs’ financial performance. The second (product-variety study presents the findings from an analysis of data from 163 manufacturing plants where the impact of product variety on the performance of five business functions is examined. An increase in product variety was found to influence business functions differently depending on the combination of customisation and variety offered to customers

  15. Auditing Information System : Delivery Product Service

    Directory of Open Access Journals (Sweden)

    Purwoko Purwoko

    2011-05-01

    Full Text Available Purpose of the research is to ensure the securities of information system asset and to ensure if informa-tion system support the operational and data collected was valid. Research method that used in this research were library studies and field studies. Field studies such an observation, questioner, and inter-view. the expected result are founding the weakness of security management control, operational man-agement control, input control, and output control of risk happened in the company. Conclusion of this research are the system on the company work good and there’s no potential risk happened and make an impact to the delivery process of information system.Index Terms - Auditing Information system, Delivery product process.

  16. Factors influencing extension service delivery in maize production ...

    African Journals Online (AJOL)

    Conventional extension system in Tanzania has recorded limited success in improving agricultural productivity including maize production in the country. The Agricultural Innovation System (AIS) approach in extension service delivery deemed desirable in addressing the challenge. However little is known about the factors ...

  17. Building trust through public service co-production

    NARCIS (Netherlands)

    Fledderus, J.

    2015-01-01

    - PURPOSE – Co-production of public service delivery is believed to foster trust among users, but little empirical work is devoted to this assumption. Public sector organizations have therefore little knowledge about the conditions that determine whether co-production leads to trust. The paper aims

  18. Forest ecosystem services: Provisioning of non-timber forest products

    Science.gov (United States)

    James L. Chamberlain; Gregory E. Frey; C. Denise Ingram; Michael G. Jacobson; Cara Meghan Starbuck Downes

    2017-01-01

    The purpose of this chapter is to describe approaches to calculate a conservative and defensible estimate of the marginal value of forests for non-timber forest products (NTFPs). 'Provisioning" is one of four categories of benefits, or services that ecosystems provide to humans and was described by the Millennium Ecosystem Assessment as 'products...

  19. Market services productivity across Europe and the US

    NARCIS (Netherlands)

    Inklaar, Robert; Timmer, Marcel P.; van Ark, Bart

    Since the mid-1990s, market services have positively influenced labor productivity growth in the US, but not in most European countries. We analyze these cross-country differences in growth dynamics using industry-level measures of output, inputs, and multifactor productivity (MFP) from the new EU

  20. Problems of Outsourcing when Repairing and Servicing Production Equipment

    Directory of Open Access Journals (Sweden)

    Medvedeva Marina I.

    2013-11-01

    Full Text Available The article is devoted to the issue of calculation of stationary probabilities of states of the system of mass servicing with unreliable equipment, servicing and re-adjustment at the beginning of the production cycle. The article describes functioning both of the main and auxiliary material flow of the logistic system. It is supposed that the incoming flow for processing or orders has a Poisson distribution and the time of breakage of equipment, the time of re-adjustment and the time of servicing have indicative laws of distribution. Equipment is serviced by two crews: maintenance and service. The maintenance crew repairs broken equipment and the orders on the device are not lost but are serviced during the time left. The second crew deals only with servicing works. The article considers one of the possible schemes when the equipment required for completion of the production cycle is sent for servicing. There are no restrictions with respect to the length of the queue. The article finds main characteristics of the above described system, namely: probability that the device is not in working condition and is sent for servicing and re-adjustment. The found probabilities of states of the described system could be used for assessment of expediency of the repair outsourcing at industrial enterprises.

  1. [Service productivity in hospital nursing--conceptual framework of a productivity analysis].

    Science.gov (United States)

    Thomas, D; Borchert, M; Brockhaus, N; Jäschke, L; Schmitz, G; Wasem, J

    2015-01-01

    Decreasing staff numbers compounded by an increasing number of cases is regarded as main challenge in German hospital nursing. These input reductions accompanied by output extensions imply that hospital nursing services have had to achieve a continuous productivity growth in the recent years. Appropriately targeted productivity enhancements require approved and effective methods for productivity acquisition and measurement. However, there is a lack of suitable productivity measurement instruments for hospital nursing services. This deficit is addressed in the present study by the development of an integrated productivity model for hospital nursing services. Conceptually, qualitative as well as quantitative aspects of nursing services productivity are equally taken into consideration. Based on systematic literature reviews different conceptual frameworks of service productivity and the current state of research in hospital nursing services productivity were analysed. On this basis nursing sensitive inputs, processes and outputs were identified and integrated into a productivity model. As an adequate framework for a hospital nursing services productivity model the conceptual approach by Grönroos/Ojasalo was identified. The basic structure of this model was adapted stepwise to our study purpose by integrating theoretical and empirical findings from the research fields of service productivity, nursing productivity as well as national and international nursing research. Special challenges existed concerning the identification of relevant influencing factors as well as the representation of nursing sensitive outputs. The final result is an integrated productivity model, which can be used as an adequate framework for further research in hospital nursing productivity. Research on hospital nursing services productivity is rare, especially in Germany. The conceptual framework developed in this study builds on established knowledge in service productivity research. The

  2. Returns to Scale in the Production of Hospital Services

    Science.gov (United States)

    Berry, Ralph E.

    1967-01-01

    The primary purpose of this article is to investigate whether or not economies of scale exist in the production of hospital services. In previous studies the results have implied the existence of economies of scale, but the question has not been satisfactorily resolved. The factor most responsible for clouding the issue is the overwhelming prevalence of product differences in the outputs of hospitals. In this study a method which avoids the problem of product differentiation is developed. The analysis strongly supports the conclusion that hospital services are produced subject to economies of scale. PMID:6054380

  3. Linking Ecosystem Services Benefit Transfer Databases and Ecosystem Services Production Function Libraries

    Science.gov (United States)

    The quantification or estimation of the economic and non-economic values of ecosystem services can be done from a number of distinct approaches. For example, practitioners may use ecosystem services production function models (ESPFMs) for a particular location, or alternatively, ...

  4. The National Map product and services directory

    Science.gov (United States)

    Newell, Mark R.

    2008-01-01

    As one of the cornerstones of the U.S. Geological Survey's (USGS) National Geospatial Program (NGP), The National Map is a collaborative effort among the USGS and other Federal, state, and local partners to improve and deliver topographic information for the Nation. It has many uses ranging from recreation to scientific analysis to emergency response. The National Map is easily accessible for display on the Web, as products, and as downloadable data. The geographic information available from The National Map includes orthoimagery (aerial photographs), elevation, geographic names, hydrography, boundaries, transportation, structures, and land cover. Other types of geographic information can be added to create specific types of maps. Of major importance, The National Map currently is being transformed to better serve the geospatial community. The USGS National Geospatial Program Office (NGPO) was established to provide leadership for placing geographic knowledge at the fingertips of the Nation. The office supports The National Map, Geospatial One-Stop (GOS), National Atlas of the United States®, and the Federal Geographic Data Committee (FGDC). This integrated portfolio of geospatial information and data supports the essential components of delivering the National Spatial Data Infrastructure (NSDI) and capitalizing on the power of place.

  5. A product-service system approach to telehealth application design.

    Science.gov (United States)

    Flores-Vaquero, Paul; Tiwari, Ashutosh; Alcock, Jeffrey; Hutabarat, Windo; Turner, Chris

    2016-06-01

    A considerable proportion of current point-of-care devices do not offer a wide enough set of capabilities if they are to function in any telehealth system. There is a need for intermediate devices that lie between healthcare devices and service networks. The development of an application is suggested that allows for a smartphone to take the role of an intermediate device. This research seeks to identify the telehealth service requirements for long-term condition management using a product-service system approach. The use of product-service system has proven to be a suitable methodology for the design and development of telehealth smartphone applications. © The Author(s) 2014.

  6. Opportunity parameters in the development of Product/Service-Systems

    DEFF Research Database (Denmark)

    Matzen, Detlef; Andreasen, Mogens Myrup

    2006-01-01

    researchers have made attempts to formulate requirements and procedures for the integration of product and service development [Steinbach 2005]. In the field of environmental studies, the concept of PSS has been investigated for some time, especially for the opportunities of lowering environmental impact...... introduce risk and uncertainty, if the nature of PSS is not well understood. Although still on a speculative level, we believe the mindset presented in this paper is a good foundation for understanding product/service-integration. The presented results can guide considerations to shape strategic PSS...

  7. Characteristics of Strategies in Product/Service-System Development

    DEFF Research Database (Denmark)

    Tan, Adrian; McAloone, Timothy Charles

    2006-01-01

    The underlying principle in Product/Service-Systems (PSS) strategy is to shift from business based on the value of the transfer of product ownership and responsibility, to business based on the value of utility of the product and services. This paper identifies characteristics of various strategies...... that may be applied in PSS development. PSS concepts created in projects by third year Design & Innovation students at the Technical University of Denmark (DTU) working with product-life oriented design approaches were reviewed, and the strategies developed were analysed. This identification and mapping...... of PSS strategy types gives us the opportunity to develop methods and approaches to PSS development, more tailored to specific business strategies....

  8. Estimating the Service Lives of Building Products in Use

    NARCIS (Netherlands)

    Straub, A.

    2015-01-01

    Reliable service life data of building products are of great importance when completing environmental LCA (life cycle assessment) reviews, for LCC (life cycle costing) and for maintenance planning tasks. A research project was set up to answer the following research questions: (1) what are reliable

  9. Gender Differences in Access to Extension Services and Agricultural Productivity

    Science.gov (United States)

    Ragasa, Catherine; Berhane, Guush; Tadesse, Fanaye; Taffesse, Alemayehu Seyoum

    2013-01-01

    Purpose: This article contributes new empirical evidence and nuanced analysis on the gender difference in access to extension services and how this translates to observed differences in technology adoption and agricultural productivity. Approach: It looks at the case of Ethiopia, where substantial investments in the extension system have been…

  10. Innovation and productivity in services: Empirical evidence from Latin America

    NARCIS (Netherlands)

    Crespi, G.A.; Tacsir, E.; Vargas, F.

    2014-01-01

    This paper analyses and compares the determinants of innovation in the service industry and its impact on labour productivity at the firm level in three countries of Latin America (Chile, Colombia, and Uruguay). The main findings show that, similar to what is observed in the manufacturing industry,

  11. Integrating forest products with ecosystem services: a global perspective

    Science.gov (United States)

    Robert L. Deal; Rachel. White

    2012-01-01

    Around the world forests provide a broad range of vital ecosystem services. Sustainable forest management and forest products play an important role in global carbon management, but one of the major forestry concerns worldwide is reducing the loss of forestland from development. Currently, deforestation accounts for approximately 20% of total greenhouse gas emissions....

  12. Food Management, Production, and Service. Occupational Competency Analysis Profile.

    Science.gov (United States)

    Ohio State Univ., Columbus. Vocational Instructional Materials Lab.

    This Food Management, Production, and Service Occupational Competency Analysis Profile (OCAP) is one of a series of competency lists, verified by expert workers, that have evolved from a modified DACUM (Developing a Curriculum) job analysis process involving business, industry, labor, and community agency representatives from throughout Ohio. This…

  13. Competency Based Curriculum for Clothing Services and Production Sewing.

    Science.gov (United States)

    Blake, Charlotte

    Designed to meet individual needs and learning levels of high school and postsecondary students enrolled in vocational training for occupations in clothing services and production sewing, this competency-based curriculum teaches skills in alterations, dressmaking, and power sewing machine operations. Skills are organized into 13 units: Awareness…

  14. Some Comments on Marketing AIP Information Products and Services.

    Science.gov (United States)

    King, Donald W.; Brown, A. M.

    This study was addressed to marketing considerations for the American Institute of Physics (AIP) information products and services. The general system and its operation in a marketing environment, including promotion, channels of distribution and pricing are covered. Particular emphasis is placed on the cost/demand/price relationship for four…

  15. Food Production, Management, and Services: Introduction. Second Edition. Teacher Edition.

    Science.gov (United States)

    Palan, Earl; Feasley, Sue, Ed.

    This document contains seven units of instruction on food production, management, and services: (1) orientation; (2) applying for a job; (3) human relations; (4) communication; (5) sanitation; (6) safety; and (7) nutrition. Each instructional unit contains some or all of the following basic components: (1) unit and specific objectives; (2)…

  16. Food Production, Management and Services: Management. Teacher Edition. Second Edition.

    Science.gov (United States)

    Palan, Earl; Barrera, Janet

    This food production, management, and services teacher guide contains eight units: (1) orientation; (2) tools and functions of management; (3) cost controls; (4) keeping records; (5) purchasing and receiving; (6) storing and issuing; (7) personnel management; and (8) human relations. Suggestions are included to increase reinforcement of the…

  17. The analysis of a conveyor-serviced production station

    NARCIS (Netherlands)

    Nawijn, W.M.; de Jonge, R.

    1981-01-01

    This paper gives a queuing analysis of a conveyor-serviced production station using a state-dependent sequential range policy for unloading units from the conveyor into a reserve. The stationary distribution of the number of units in the reserve and the expected delay per unit processed are derived

  18. Standardized Curriculum for Food Production, Management and Services.

    Science.gov (United States)

    Mississippi State Dept. of Education, Jackson. Office of Vocational, Technical and Adult Education.

    Standardized vocational education course titles and core contents for two courses in Mississippi are provided: food production, management, and services I and II. The first course contains the following units: (1) Vocational Industrial Clubs of America (VICA); (2) sanitation; (3) safety; (4) front of the house operations; (5) beverages; (6) food…

  19. Promoting Innovation in the Services Sector: Toward Productivity ...

    International Development Research Centre (IDRC) Digital Library (Canada)

    The IDB study will produce sound and comparable evidence on the determinants of innovation and productivity in market services by analyzing innovation surveys it collected previously in Central America. Researchers will engage and exchange knowledge with policymakers responsible for promoting innovation and ...

  20. 76 FR 4113 - Federal Procurement Data System Product Service Code Manual Update

    Science.gov (United States)

    2011-01-24

    ... ADMINISTRATION Federal Procurement Data System Product Service Code Manual Update AGENCY: Office of... the Products and Services Code (PSC) Manual, which provides codes to describe products, services, and... [email protected] . SUPPLEMENTARY INFORMATION: The Products and Services Code (PSC) Manual provides...

  1. Service Innovation Methodologies II : How can new product development methodologies be applied to service innovation and new service development? : Report no 2 from the TIPVIS-project

    OpenAIRE

    Nysveen, Herbjørn; Pedersen, Per E.; Aas, Tor Helge

    2007-01-01

    This report presents various methodologies used in new product development and product innovation and discusses the relevance of these methodologies for service development and service innovation. The service innovation relevance for all of the methodologies presented is evaluated along several service specific dimensions, like intangibility, inseparability, heterogeneity, perishability, information intensity, and co-creation. The methodologies discussed are mainly collect...

  2. Shifting from Production to Service to Experience-Based Operations

    Science.gov (United States)

    Angelis, Jannis; de Lima, Edson Pinheiro

    This chapter covers the shift in focus of value added business operations from ­production to services, and in turn, to experience-based operations where customer involvement itself becomes part of the offering. The shift has significant implications for how businesses are managed. The greater service focus affects the firm's unique value proposition, which necessitates considerations on strategy, supplier relations, post-sale offerings and so on. Meanwhile, the inclusion of customer ­experiences affect the way operations are designed and employed so that these are structurally systematically captured and capitalised.

  3. From product to service orientation in the maritime equipment industry

    DEFF Research Database (Denmark)

    Matzen, Detlef; McAloone, Timothy Charles

    2008-01-01

    In the shipping industry, operational performance of ships and their equipment is crucial to business. Suppliers of machinery and equipment are aware of this situation and see business development potential in setting up service systems that are dedicated to ensuring the performance...... of their products in operation. In this paper we present a case study of a shipping equipment manufacturer that is currently shifting business focus from manufacturing towards services delivery. Using a modelling scheme to differentiate and categorise different development tasks within the frame of business...

  4. Architectural Decision Management for Digital Transformation of Products and Services

    Directory of Open Access Journals (Sweden)

    Alfred Zimmermann

    2016-04-01

    Full Text Available The digitization of our society changes the way we live, work, learn, communicate, and collaborate. The Internet of Things, Enterprise Social Networks, Adaptive Case Management, Mobility systems, Analytics for Big Data, and Cloud services environments are emerging to support smart connected products and services and the digital transformation. Biological metaphors of living and adaptable ecosystems provide the logical foundation for self-optimizing and resilient run-time environments for intelligent business services and service-oriented enterprise architectures. Our aim is to support flexibility and agile transformations for both business domains and related information technology. The present research paper investigates mechanisms for decision analytics in the context of multi-perspective explorations of enterprise services and their digital enterprise architectures by extending original architecture reference models with state of art elements for agile architectural engineering for the digitization and collaborative architectural decision support. The paper’s context focuses on digital transformations of business and IT and integrates fundamental mappings between adaptable digital enterprise architectures and service-oriented information systems. We are putting a spotlight on the example domain – Internet of Things.

  5. Productivity linkages between services and manufacturing: Firm-level evidence from developing countries

    OpenAIRE

    Shepherd, Ben

    2012-01-01

    This paper uses firm-level data from 119 developing countries to show that services sector productivity is positively associated with manufacturing productivity. Moreover, the link between productivity in services and manufacturing is particularly strong for manufacturing firms that are more intensive in their use of services inputs. At the mean level of services input use in the dataset, a 10% improvement in services productivity is associated with a 0.6% improvement in manufacturing product...

  6. Employee motivation in Product-Service-System providers

    DEFF Research Database (Denmark)

    Kreye, Melanie

    2016-01-01

    This research investigates how intrinsic and extrinsic motivation factors contribute to employee motivation in providers of Product-Service Systems (PSS). Employee motivation determines the quality of the delivered service and is thus an area of great importance for PSS providers. We present rich...... case-based data collected through semi-structured interviews, a survey and secondary sources. The analysis showed the particularly high importance of intrinsic and individual motivation factors such as the fulfilling nature of the work and skill development showing the ownership and pride service...... employees took in their work. Further, the organisation needs to set the context of high employee motivation by enabling flexibility and performance feedback. Our research contributes to the literature by providing a first empirical study of employee motivation in PSS providers and thus providing important...

  7. What Happens to Integrated Product Development Models with Product/Service-System Approaches?

    DEFF Research Database (Denmark)

    Tan, Adrian; McAloone, Timothy Charles; Andreasen, Mogens Myrup

    2006-01-01

    Integrated Product Development (IPD) has traditionally focused on the development activities relating to physical technological artefacts. With the advent of business approaches for manufacturing firms based on providing customers the utility of integrated products and services – a term dubbed...... ‘product/service-systems (PSS)’ – companies need to extend their activities to include new dimensions of development. Within the paradigm of mass production and consumption, traditional product-oriented business strategies regarded physical technological artefacts (products) as the mediators of customer......, maintenance and disposal to customers that are often oblivious to proper behaviour, as well as, 3) it allows little opportunity for customers to influence the design to best suit their individual needs and preferences. PSS approaches are business strategies where companies provide value to customers...

  8. TQM - process of continuous improvement of production/services

    Directory of Open Access Journals (Sweden)

    Floreková Ľubica

    1996-09-01

    Full Text Available In this contribution, various aspects of the quality assessment - a continuous index of the life cycle of establishments of various types - are introduced using the total quality management (TQM approach. The setting of standards, documentation and of the ISO 9000 quality management models leads to the on - line principle of permanent improving quality of production and services. The quality becomes a strategic parameter of the establishment culture, prestige and image.

  9. Recent Evolutions on the Bancassurance Products and Services Market

    OpenAIRE

    Barna Flavia; Nachescu Miruna Lucia; ªeulean Victoria

    2013-01-01

    The beginning of the world economic crisis and the decrease in the financial intermediaries profits (both banks and insurance companies), made intermediaries rethink their offer in such a way as to obtain favourable results. In this context, bancassurance activity got a boost, being stimulated by the superior revenues of the bancassurance products and services in respect to the classical ones. The present paper is an empirical study that shows the recent evolutions in bancassurance at world l...

  10. Modern Techniques for Online Promotion of Banking Services and Products

    OpenAIRE

    Valeria Arina BALACEANU

    2011-01-01

    Promote bank services and products involve above all extensive market studies, identifying consumer needs, consumer segmentation, improving the quality of supply - all for shaping a promotional campaign to be completed by attracting new customers. Today, organizations are struggling to shape new ways to create their own image, strong among consumers, which means a model of education with valuable content. Communication with current customers or potential achieved through well thought out prom...

  11. The International Service for the Geoid and its products

    Science.gov (United States)

    Reguzzoni, Mirko; Sona, Giovanna; Barzaghi, Riccardo; Sansò, Fernando; Albertella, Alberta; Carrion, Daniela; Iapige De Gaetani, Carlo; Rossi, Lorenzo

    2017-04-01

    The International Service for the Geoid (ISG) was established in 1992 and it is currently an official service of the International Association of Geodesy (IAG). Its activities are coordinated by the International Gravity Field Service (IGFS) and they are also related to those of the IAG Commission 2 on Gravity Field. ISG is hosted by Politecnico di Milano in Italy. The main task of ISG is to collect, analyze and redistribute local, regional and even continental geoid models, which are therefore the main products of the service. In this work the geoid repository is described, specifying the information provided for the models, the unified ASCII format used for their storing and the possible policy rules for their redistribution. Moreover, the current state-of-art of the repository is presented, in particular analyzing the geographical distribution of the available models and their years of computation. Note that not only the latest released geoid models are collected in the ISG repository, but also less recent ones, with the aim of keeping memory of the progress done in this research field during the years. Software for estimating and handling geoid models is provided too. Apart from distributing geoid models and software, the service has also educational and research purposes. From this perspective, additional products are the international schools on geoid computation that have been organized by ISG since 1994, basically every 2-3 years. A historical overview of the schools, with emphasis on the school program and its evolution in time, is here presented. As for the research activities, apart from participating to international projects and working groups, the main ISG product was the publication of the IGeS Bulletin in the past and the Newton's Bulletin nowadays, in cooperation with the International Gravimetric Bureau (BGI). The Newton's Bulletin has a technical and applied nature and it has been recently selected by the geodetic community for publications on

  12. Hiring, Developing, and Organizing Individual Employees for New Product Development versus Product-related Service Innovation

    DEFF Research Database (Denmark)

    Knudsen, Mette Præst; Schleimer, Stephanie

    product-related service innovations, there are also important differences between these. In particular, whilst the educational level of employees has a significant and positive effect on new product development success, hiring highly educated individuals has a significant and negative effect on new...... the value of human resource hiring and developing practices for new product development success; organizations will find it more beneficial to invest predominantly in employees with the highest possible educational level, whilst for product-related service innovations; employees with more general skills...... outcomes. An analysis of 335 survey responses of the multi-topic and multi-country European Manufacturing Survey (EMS) results in a number of interesting findings. First and foremost, although there are commonalities in organizing employees in flexible team arrangements for new product development versus...

  13. Experience in applying lean production concepts in the service sector

    Directory of Open Access Journals (Sweden)

    Dyrina Evgeniya

    2016-01-01

    Full Text Available This article describes the experience of implementing lean production tools in the company services. The authors have based the research of the chef’s work, built Ishikawa’s diagram on one of the most important problems of the company and proposed the cyclogram of cooks at work. Problems were identified using this technology after analyzing domestic and foreign experience in implementing lean production. The algorithm for implementing lean production and the necessary tools for achievement of the goals of the enterprise were authored on the basis of experience gained analyses of theoretical materials, which were tested on the basis of the small business «White Dragon».

  14. A guide for evaluating the environmental performance of Product/Service-Systems

    DEFF Research Database (Denmark)

    Kjær, Louise Laumann; Pigosso, Daniela Cristina Antelmi; McAloone, Tim C.

    when focusing on product performance (e.g.by offering lighting as a service) rather than the physical products (e.g. by selling light bulbs). Such strategies of integrating products and services to deliver required user functionality are often termed Product/Service-Systems (PSS). This guide...

  15. A comprehensive Engineering Environment to conceptualize, design and monitor Product Service Systems (PSS) - an application case

    OpenAIRE

    Sala, Roberto; Sassanelli, Claudio; Pezzotta, Giuditta; Terzi, Sergio

    2017-01-01

    The last decades have seen a remarkable evolution in customers' needs and requests. Their interest moved from purchasing the single product to receiving a prolonged support throughout the product lifecycle. In order to answer to these new requests, companies proposed a solution combining products and services called Product-Service System (PSS). In this optic, the role of service engineering grew over time. However, the supply of services not originally created for the considered product resu...

  16. Innovation in product and services in the shipping retrofit industry

    DEFF Research Database (Denmark)

    Hermann, Roberto Rivas; Köhler, Jonathan; Scheepens, Arno

    2015-01-01

    to shed light on this issue, the authors develop a conceptual framework to show how a specific type of business model (Product-Service Systems) could be applied to the context of the maritime industry. With a focus on the Danish maritime industry, the case study addresses two questions: Which business...... models are being used to develop, install and service the ballast water treatment technology? And, How can these business models add value to the ballast water treatment systems in the market? The case shows that different business models are applied depending on whether the installation is on new......Eco-innovation research pays increasing attention to business models and their contribution to the diffusion of environmental technology into socio-technological systems. The extent to which a business model hampers or promotes certain types of eco-innovations remains an open question. In order...

  17. Content analysis of publications on product-service systems

    Directory of Open Access Journals (Sweden)

    Fernanda Hänsch Beuren

    2014-02-01

    Full Text Available This work is an update of the literature on product-service systems (PSS through a review of the literature from 2006 to 2011. Aiming at changing consumption of products to a more sustainable society, the PSS has been considered a competitive opportunity, which offers the use of the product through the provision of services. In this context, this paper aims to complement the existing literature on PSS through a structured search of relevant journal databases. The identified studies have important information on the PSS and these are presented throughout the text, highlighting major journals, most cited authors and the main article used as reference by the academy. From the identified and interpreted publications, the paper highlights some key factors, which the literature has approached on the subject in recent years. Therefore, by analyzing the publications during the selected study period, a conclusive synthesis is presented at the end of each key-factor. Finally, some suggestions for future research on the subject are presented, highlighting the need for theoretical and empirical research to achieve better understanding about the benefits of a PSS as well as tools and methodologies that facilitate its implementation.

  18. COSTING A HOSPITAL SERVICE PRODUCT: MARGINAL Vs ABSORPTION COSTING.

    Science.gov (United States)

    Gupta, P K; Parmar, N K

    2001-07-01

    Costing a service product is a challenging but important tool for cost control. Different methods used for costing may provide varying costs and the choice of the method used becomes important. Use of absorption costing and marginal costing method and treatment of labour cost as variable and fixed cost provided different results in the present study of the cost of below knee patellar tendon bearing prosthesis. The study shows that marginal costing should also be done along with the absorption cost as it provides better indicator for cost control.

  19. Building an Ontology of Product/Service-Systems

    DEFF Research Database (Denmark)

    Pagoropoulos, Aris; Andersen, Jakob Axel Bejbro; Kjær, Louise Laumann

    2014-01-01

    In recent years, the innovation strategy and development process entitled Product/Service-Systems (PSS), has attracted considerable attention from the research and industrial communities. The many contributions have come from various academic and professional viewpoints, which despite providing...... integrated into an ontology for the maritime sector, in order to allow for the identification of the PSS implementation opportunities within the industry. A maritime ontology can help the industry to document and reuse tacit knowledge while facilitating the implementation and value assessment of PSS...

  20. Productivity of Services: an Explorative Study in the Electrical and Chemical Engineering Sector

    Directory of Open Access Journals (Sweden)

    Andreas Petz

    2012-11-01

    Full Text Available Knowledge intensive, complex services play a crucial role in the economy and welfare of developed countries. However, service productivity management is not as much investigated as productivity in manufacturing. In this paper a literature based and empirically confirmed approach to a comprehensive description of service productivity is provided. Existing service productivity models are evaluated according to a literature based developed evaluation scheme and the results of 32 semi-structured interviews with service experts from two German companies are presented. The results will lay the foundation for the development of a novel comprehensive service productivity model

  1. 76 FR 10628 - International Product Change-International Business Reply Service Contract

    Science.gov (United States)

    2011-02-25

    ... From the Federal Register Online via the Government Publishing Office POSTAL SERVICE International Product Change--International Business Reply Service Contract AGENCY: Postal Service TM . ACTION: Notice... International Business Reply Service Competitive Contract 3 to the Competitive Products List pursuant to 39 U.S...

  2. Behavioral consequences of customers’ satisfaction with banking products and services

    Directory of Open Access Journals (Sweden)

    Isac Florin-Lucian

    2015-12-01

    Full Text Available The premise that consumer satisfaction determines behavioral models that positively influence business results, is accepted both in the academic and business environment. This research addresses the consequences of satisfaction from the customer’s perspective, focusing on behaviors that customers of banks adopt as a result of satisfaction/dissatisfaction experienced from the performed transactions. Based on literature review, we have developed our own research model and tested the hypotheses formulated regarding the relationships formed between customer satisfaction and behavioral responses to customer satisfaction. For this purpose, we conducted a survey in which the investigated statistical population consists of customers who have completed at least one transaction with suppliers of banking products and services in the last six months. The sample gathered 511 persons using the snowball method, and respondents filled in questionnaires through online self-administration. We tested the research hypotheses using SPSS. Data analysis involved testing the reliability of the used measurement scales, score factors determination, testing the validity of constructs included in the research model, research hypotheses testing. In this article, in analyzing the relationship between customer satisfaction with banking products and services and its behavioral consequences, we take into consideration trust and supplier switching costs as moderator variables.

  3. Marine Food Provision Ecosystem Services Assessment Using EO Products

    Science.gov (United States)

    Valentini, Emiliana; Filipponi, Federico; Nguyen Xuan, Alessandra; Taramelli, Andrea

    2016-08-01

    Physical, chemical and biological characteristics of seawaters are primary descriptors to assess the spatial and temporal dimensions of ecopotential productivity performances in terms of fish vitality, growth and stress. Among these characteristics, temperature can be considered the key descriptor, i.e. the Essential Variable (EV) to characterize fish vitality and thus marine food provision potential, because it influences the variation of many other parameters and as consequence the entire life cycle of marine organisms.We developed a method to identify suitable fish growth conditions sites scenario in the Mediterranean Sea and, among these sites, to estimate the potential fish growth rate. For the assessment of fish growth conditions from the Copernicus Marine Environment Monitoring Service (CMEMS) products, we consider the spatial and temporal distribution of water quality variables derived from satellite , such as Sea Surface Temperature (SST) and Chlorophyll-a concentration, together with other modeled variables like currents, dissolved oxygen (DO), etc.The final result is an integrated toolbox oriented towards the development of an EO downstreaming service, that collects the workflows of processing procedures to support the planning of maritime uses.

  4. Productivity of Services: an Explorative Study in the Electrical and Chemical Engineering Sector

    OpenAIRE

    Andreas Petz; Sönke Duckwitz; Christina Schmalz

    2012-01-01

    Knowledge intensive, complex services play a crucial role in the economy and welfare of developed countries. However, service productivity management is not as much investigated as productivity in manufacturing. In this paper a literature based and empirically confirmed approach to a comprehensive description of service productivity is provided. Existing service productivity models are evaluated according to a literature based developed evaluation scheme and the results of 32 semi-structured ...

  5. The relationship between export status and productivity in services: A firm-level analysis for Spain

    OpenAIRE

    Minondo, Asier

    2012-01-01

    This paper analyzes the relationship between export status and productivity in a major service exporter, Spain, during 2001-2007. I find that exporters in the services sector are 37% more productive than non-exporters. This productivity premium is larger for firms that supply non-Internet-related services than for firms that supply Internet-related services. The results show that exporters were more productive than non-exporters before beginning to export. The results also show that exporting...

  6. Food Production, Management, and Services Programs. Food Service Worker. Performance Objectives and Criterion-Referenced Test Items.

    Science.gov (United States)

    Missouri Univ., Columbia. Instructional Materials Lab.

    To assist instructors in implementing Missouri's Vocational Instructional Management System into the Food Production, Management, and Services Programs, this guide sets forth the competencies identified and validated by occupational food service instructors and personnel from the food service industry. A minimum of two performance objectives per…

  7. 48 CFR 252.225-7026 - Acquisition Restricted to Products or Services from Iraq or Afghanistan.

    Science.gov (United States)

    2010-10-01

    ... Products or Services from Iraq or Afghanistan. 252.225-7026 Section 252.225-7026 Federal Acquisition... to Products or Services from Iraq or Afghanistan. As prescribed in 225.7703-5(c), use the following clause: Acquisition Restricted to Products or Services From Iraq or Afghanistan (APR 2010) (a...

  8. Proactive product service strategies an application in the European health market

    NARCIS (Netherlands)

    Frambach, Ruud T.; Wels-Lips, Inge; Gündlach, Arjan

    This article develops an empirically based framework for formulating proactive product service strategies in the industrial context by investigating the influence of product services on the adoption of a new medical instrument among hospitals in Europe. We define product services as "the set of all

  9. DEVELOPMENT OF INFORMATION SERVICES AND PRODUCTS IN UZBEKISTAN DURING GLOBALIZATION

    Directory of Open Access Journals (Sweden)

    Feruza Khayrullaevna Sidikova

    2014-10-01

    Full Text Available The main purpose of the article is investigation of the issues of development of information services and products in Uzbekistan during globalization role of information and communicative technologies in development international business and trade. As the results of the research there revealed a connection of introducing electronic commerce and business in practice of firms, corporation and banks there conducted changes in the character of carrying out commercial and financial transactions, interrelations with partners and clients, elaborations and introduction business strategies and competition itself. In the conclusion there offered the suggestions of joining and adjusting to each other varying legislation of different countries and developing international system of taxation of Internet commerce satisfying all participants of electronic trading transactions.

  10. Alternative approaches to expanding pediatric urology services and productivity.

    Science.gov (United States)

    Canon, Stephen; Basham, Kyle; Canon, Honor Lee; Purifoy, Jody Ann; Swearingen, Christopher

    2012-10-01

    We critically assessed the outcomes of a new model of pediatric urology delivery using alternative approaches to expand care without increasing the number of pediatric urologists. The approaches included the use of advanced practice nurse practitioners, pediatric physician specialists, part-time contract pediatric urologists from neighboring institutions and part-time contract adult urologists from our university. Data were collected from the Division of Pediatric Urology at Arkansas Children's Hospital during 2009 and 2010. The only pediatric urologist at our institution retired in December 2009 with an immediate transition to a new pediatric urologist in January 2010. Comparisons were made in the numbers of clinic visits, inpatient admissions/consultations, surgical volume and patient satisfaction scores. Average clinic monthly visits in 2009 and 2010 were 153 and 271, respectively (p productivity and maximize the quality of delivery of these services. Copyright © 2012 American Urological Association Education and Research, Inc. Published by Elsevier Inc. All rights reserved.

  11. Information logistics: A production-line approach to information services

    Science.gov (United States)

    Adams, Dennis; Lee, Chee-Seng

    1991-01-01

    Logistics can be defined as the process of strategically managing the acquisition, movement, and storage of materials, parts, and finished inventory (and the related information flow) through the organization and its marketing channels in a cost effective manner. It is concerned with delivering the right product to the right customer in the right place at the right time. The logistics function is composed of inventory management, facilities management, communications unitization, transportation, materials management, and production scheduling. The relationship between logistics and information systems is clear. Systems such as Electronic Data Interchange (EDI), Point of Sale (POS) systems, and Just in Time (JIT) inventory management systems are important elements in the management of product development and delivery. With improved access to market demand figures, logisticians can decrease inventory sizes and better service customer demand. However, without accurate, timely information, little, if any, of this would be feasible in today's global markets. Information systems specialists can learn from logisticians. In a manner similar to logistics management, information logistics is concerned with the delivery of the right data, to the ring customer, at the right time. As such, information systems are integral components of the information logistics system charged with providing customers with accurate, timely, cost-effective, and useful information. Information logistics is a management style and is composed of elements similar to those associated with the traditional logistics activity: inventory management (data resource management), facilities management (distributed, centralized and decentralized information systems), communications (participative design and joint application development methodologies), unitization (input/output system design, i.e., packaging or formatting of the information), transportations (voice, data, image, and video communication systems

  12. Sustainable product development through a life-cycle approach to product and service creation

    DEFF Research Database (Denmark)

    McAloone, Timothy Charles; Tan, Adrian Ronald

    2005-01-01

    of examples where environmentally-based product-life ‘takeovers’ have been with environmentally-founded goals in mind. Thus the practice of Product-Service-System (PSS) development is born. This paper describes PSS development, an approach to new business definition and development that gives a number of new...... practice and as a research discipline, and we still lack overview in order to be able to understand how to design a PSS. For example, who should sit in the project team for the creation of PSS concepts? No longer merely a team of engineers… A PSS requires an orchestration of a complex network...

  13. Using buzz marketing to promote ideas, services, and products.

    Science.gov (United States)

    Holdford, David A

    2004-01-01

    To (1) discuss buzz marketing, contrast it with traditional forms of promotional communications, and provide guidelines for use and (2) describe a successful buzz-marketing program used by Sentara Healthcare to decrease overuse and inappropriate use of antibiotic medications. An English-language-only literature search of ABI Inform, Lexus-Nexus, InfoTrac, and university library databases from 1980 to the present using the keywords buzz, word of mouth, opinion leader, and thought leader. Articles and books were cross referenced for other works of interest. Performed by the author for their contribution to an exploratory analysis of this topic. Performed by the author. Buzz marketing is an indirect communications method that has been used successfully in the promotion of a wide variety of products, services, and ideas. By identifying and cultivating nonmedia opinion leaders, the technique generates word-of-mouth communications between these early adopters of products and services and the early and late majority of people who tend to follow their lead. Opinion leaders can be categorized as ordinary or extraordinary, technical or social, and specialist or generalist, depending on the nature of their communications, expertise, and range of knowledge. Buzz marketing is most useful for ideas that are memorable, produce small changes in behavior that have big effects over time, and have the potential to reach a "tipping point" in terms of momentum among a target population. Pharmacists can use buzz marketing for promoting innovative services such as pharmaceutical care. A case study is presented on the use of buzz marketing by a health system for decreasing antibiotic resistance through lessening of public demand for antibiotics and support of physicians in prescribing the agents appropriately. Buzz marketing is a potent force in the promotion of pharmaceuticals and can be used by pharmacists. It works best when patients perceive the benefits of innovations. Providing

  14. 78 FR 48467 - Delphi Automotive Systems, LLC, Products and Service Solutions Division, Including On-Site Leased...

    Science.gov (United States)

    2013-08-08

    ... Employment and Training Administration Delphi Automotive Systems, LLC, Products and Service Solutions... workers of Delphi Automotive Systems, LLC, Product and Service Solutions Division, Original Equipment... of ] Delphi Automotive Systems, LLC, Product and Service Solutions Division, including on-site leased...

  15. 48 CFR 252.225-7024 - Requirement for products or services from Iraq or Afghanistan.

    Science.gov (United States)

    2010-10-01

    ... or services from Iraq or Afghanistan. 252.225-7024 Section 252.225-7024 Federal Acquisition... products or services from Iraq or Afghanistan. As prescribed in 225.7703-5(b), use the following clause: Requirement for Products or Services From Iraq or Afghanistan (SEP 2008) (a) Definitions. As used in this...

  16. 76 FR 14284 - Domestic Shipping Services Product Launch of Parcel Select Regional Ground

    Science.gov (United States)

    2011-03-16

    ... 111 Domestic Shipping Services Product Launch of Parcel Select Regional Ground AGENCY: Postal Service... States Postal Service, Domestic Mail Manual (DMM ), to introduce a new competitive shipping option... cannot be used for items returned at Parcel Select Regional Ground prices. This domestic product will be...

  17. 76 FR 54998 - Request for Information on Consumer Financial Products and Services Offered to Servicemembers

    Science.gov (United States)

    2011-09-06

    ... Services Offered to Servicemembers AGENCY: Bureau of Consumer Financial Protection. ACTION: Notice and..., regarding consumer protection measures relating to consumer financial products and services offered to, or... Servicemember Affairs seeks information on consumer financial products and services that are currently being...

  18. Product service systems and sustainable mobility : An electric vehicle introduction case

    NARCIS (Netherlands)

    Beella, S.K.; Silvester, S.; Brezet, J.C.; Van Timmeren, A.; Bauer, P.; Quist, J.; Van Dijk, S.

    2010-01-01

    A product service system (PSS) is a function-oriented business model aimed at providing sustainability of both consumption and production. A PSS is defined as a marketable set of products and services capable of jointly fulfilling user needs. In theory PSSs are normally shown realized with smart

  19. Expanding exergy analysis to account for ecosystem products and services.

    Science.gov (United States)

    Hau, Jorge L; Bakshi, Bhavik R

    2004-07-01

    Exergy analysis is a thermodynamic approach used for analyzing and improving the efficiency of chemical and thermal processes. It has also been extended for life cycle assessment and sustainability evaluation of industrial products and processes. Although these extensions recognize the importance of capital and labor inputs and environmental impact, most of them ignore the crucial role that ecosystems play in sustaining all industrial activity. Decisions based on approaches that take nature for granted continue to cause significant deterioration in the ability of ecosystems to provide goods and services that are essential for every human activity. Accounting for nature's contribution is also important for determining the impact and sustainablility of industrial activity. In contrast, emergy analysis, a thermodynamic method from systems ecology, does account for ecosystems, but has encountered a lot of resistance and criticism, particularly from economists, physicists, and engineers. This paper expands the engineering concept of Cumulative Exergy Consumption (CEC) analysis to include the contribution of ecosystems, which leads to the concept of Ecological Cumulative Exergy Consumption (ECEC). Practical challenges in computing ECEC for industrial processes are identified and a formal algorithm based on network algebra is proposed. ECEC is shown to be closely related to emergy, and both concepts become equivalent if the analysis boundary, allocation method, and approach for combining global energy inputs are identical. This insight permits combination of the best features of emergy and exergy analysis, and shows that most of the controversial aspects of emergy analysis need not hinder its use for including the exergetic contribution of ecosystems. Examples illustrate the approach and highlight the potential benefits of accounting for nature's contribution to industrial activity.

  20. A Model-Driven, Science Data Product Registration Service

    Science.gov (United States)

    Hardman, S.; Ramirez, P.; Hughes, J. S.; Joyner, R.; Cayanan, M.; Lee, H.; Crichton, D. J.

    2011-12-01

    The Planetary Data System (PDS) has undertaken an effort to overhaul the PDS data architecture (including the data model, data structures, data dictionary, etc.) and to deploy an upgraded software system (including data services, distributed data catalog, etc.) that fully embraces the PDS federation as an integrated system while taking advantage of modern innovations in information technology (including networking capabilities, processing speeds, and software breakthroughs). A core component of this new system is the Registry Service that will provide functionality for tracking, auditing, locating, and maintaining artifacts within the system. These artifacts can range from data files and label files, schemas, dictionary definitions for objects and elements, documents, services, etc. This service offers a single reference implementation of the registry capabilities detailed in the Consultative Committee for Space Data Systems (CCSDS) Registry Reference Model White Book. The CCSDS Reference Model in turn relies heavily on the Electronic Business using eXtensible Markup Language (ebXML) standards for registry services and the registry information model, managed by the OASIS consortium. Registries are pervasive components in most information systems. For example, data dictionaries, service registries, LDAP directory services, and even databases provide registry-like services. These all include an account of informational items that are used in large-scale information systems ranging from data values such as names and codes, to vocabularies, services and software components. The problem is that many of these registry-like services were designed with their own data models associated with the specific type of artifact they track. Additionally these services each have their own specific interface for interacting with the service. This Registry Service implements the data model specified in the ebXML Registry Information Model (RIM) specification that supports the various

  1. The provision of assistive technology products and services for people with dementia in the United Kingdom.

    Science.gov (United States)

    Gibson, Grant; Newton, Lisa; Pritchard, Gary; Finch, Tracy; Brittain, Katie; Robinson, Louise

    2016-07-01

    In this review we explore the provision of assistive technology products and services currently available for people with dementia within the United Kingdom. A scoping review of assistive technology products and services currently available highlighted 171 products or product types and 331 services. In addition, we assimilated data on the amount and quality of information provided by assistive technology services alongside assistive technology costs. We identify a range of products available across three areas: assistive technology used 'by', 'with' and 'on' people with dementia. Assistive technology provision is dominated by 'telecare' provided by local authorities, with services being subject to major variations in pricing and information provision; few currently used available resources for assistive technology in dementia. We argue that greater attention should be paid to information provision about assistive technology services across an increasingly mixed economy of dementia care providers, including primary care, local authorities, private companies and local/national assistive technology resources. © The Author(s) 2014.

  2. THE IMPACT OF PRODUCT QUALITY, SERVICE QUALITY, AND CUSTOMER LOYALTY PROGRAM PERCEPTION ON RETAIL CUSTOMER ATTITUDE

    National Research Council Canada - National Science Library

    Ricko Achmadi Putra; Hartoyo Hartoyo; Megawati Simanjuntak

    2017-01-01

    This journal examines the relationship between perception of product quality, perception of service quality, perception of Customer Loyalty Program on retail customer behavior, and sales volumes of cement products...

  3. Forest productivity: producing goods and services for people

    Science.gov (United States)

    Thomas R. Crow; Daniel C. Dey; Don Riemenschneider

    2006-01-01

    Presents the progress made by North Central Research Station scientists working in the Forest Productivity Integrated Research and Development Program over the past several years. We discuss policy relevant research on assessing productivity, modeling potential, productivity, and improving productivity within the conceptual framework for research and development in the...

  4. Innovation in product and services in the shipping retrofit industry

    DEFF Research Database (Denmark)

    Hermann, Roberto Rivas; Köhler, Jonathan

    and maritime service companies through in-depth interviews, document analysis and observation. The findings support the initial claim that the ballast water treatment regulation may create new market opportunities for service providers to shipyards and shipping companies in design, installation and retrofit...

  5. Gains from trade due to within-firm productivity: Does services exporting matter?

    OpenAIRE

    Dincer, N. Nergiz; Tekin-Koru, Ayca

    2017-01-01

    This paper focuses on gains from trade due to rising within-firm productivity in presence of services exporting. The complementarity between exporting and investing in productivity enhancements is investigated by using descriptive regressions using rich, firm-level data for the period 2003-2011 for Turkey. The authors use three productivity measures for robustness purposes. The results show that firms that export both goods and services throughout the sample have higher productivity compared ...

  6. International Comparisons of Industry-based Productivity Levels in the Financial and Business Service Sectors

    OpenAIRE

    Pamfili Antipa; Marie-Elisabeth de la Serve

    2010-01-01

    This article attempts to explain the relatively poor productivity growth in four major EU countries (Germany, France, United Kingdom, and Netherlands) relative to the United States. Our study is carried out from a sectoral perspective, focussing on the financial and business services sectors. Instead of examining only sectoral productivity growth rates, we also examine sectoral productivity level gaps. Our results imply that the productivity differential in the business services sector is a m...

  7. Farming for Ecosystem Services: An Ecological Approach to Production Agriculture.

    Science.gov (United States)

    Philip Robertson, G; Gross, Katherine L; Hamilton, Stephen K; Landis, Douglas A; Schmidt, Thomas M; Snapp, Sieglinde S; Swinton, Scott M

    2014-05-01

    A balanced assessment of ecosystem services provided by agriculture requires a systems-level socioecological understanding of related management practices at local to landscape scales. The results from 25 years of observation and experimentation at the Kellogg Biological Station long-term ecological research site reveal services that could be provided by intensive row-crop ecosystems. In addition to high yields, farms could be readily managed to contribute clean water, biocontrol and other biodiversity benefits, climate stabilization, and long-term soil fertility, thereby helping meet society's need for agriculture that is economically and environmentally sustainable. Midwest farmers-especially those with large farms-appear willing to adopt practices that deliver these services in exchange for payments scaled to management complexity and farmstead benefit. Surveyed citizens appear willing to pay farmers for the delivery of specific services, such as cleaner lakes. A new farming for services paradigm in US agriculture seems feasible and could be environmentally significant.

  8. The power of management in medical services. Can we manage better for higher quality and more productive medical services?

    Directory of Open Access Journals (Sweden)

    Magdalena BARBU

    2010-06-01

    Full Text Available Medical services are the most important services of all since we all depend on them. Their quality and productivity can assure a wealthy nation and therefore good economical results. The offer of medical services depends on medical personnel and more than this, on the management in the medical field since any resource not managed well or not managed at all is only a lost one, regardless its value. Management is therefore the key, the “how to” method of obtaining the desired result. The same approach can be applied into our study in order to reach more productive medical services which to prove high quality to all patients. We need to use and to squeeze the entire force of management tools in order to reach our goal: accessible medical services full of quality. The current worldwide crisis situation makes us think that after job and food, even medical services (also a basic thing after all can become a “luxury” although this should never happen. Therefore we must do whatever needed to improve the way medical organizations are driven so that the quality of their medical services will be better and better and the productivity will be at a higher level. Medical management should have as a goal making it possible for patients to be able to solve their health problems as soon as possible and as good as possible.

  9. 76 FR 36961 - Standards and Specifications for Timber Products Acceptable for Use by Rural Utilities Service...

    Science.gov (United States)

    2011-06-24

    ... Utilities Service Electric and Telecommunications Borrowers AGENCY: Rural Utilities Service, USDA. ACTION: Final rule. SUMMARY: The Rural Utilities Service (RUS) is amending its regulations on Electric and... and pole keys, and for quality control and inspection of timber products. RUS is updating these...

  10. Governing Forests for Provisioning Services: The Example of Honey Production in Southwest Ethiopia

    NARCIS (Netherlands)

    Wiersum, F.; Endalamaw, T.B.

    2013-01-01

    Provisioning services are major environmental services provided by forests. Especially in tropical countries, the livelihoods of local people often partly depend on a range of timber and non-timber forest products. The governance arrangements concerning such locally valued environmental services are

  11. Entrepreneurship in the service sector as a product of alertness and judgment

    DEFF Research Database (Denmark)

    Elkjær, Jørgen Ravn

    Private and public services dominate modern society, and research on innovation systems related to services is of increasing importance in economics and  management. This paper presents a model that can be used to explain innovation and innovation policy in production and services, where the key...

  12. The health production function of oral health services systems

    DEFF Research Database (Denmark)

    Vlad, R.S.; Petersen, P.E.

    2000-01-01

    Attitudes, dental status, socioeconomic factors, oral health care, production of oral health, health status, quality of life......Attitudes, dental status, socioeconomic factors, oral health care, production of oral health, health status, quality of life...

  13. 48 CFR 252.225-7023 - Preference for products or services from Iraq or Afghanistan.

    Science.gov (United States)

    2010-10-01

    ... services from Iraq or Afghanistan. 252.225-7023 Section 252.225-7023 Federal Acquisition Regulations System... from Iraq or Afghanistan. As prescribed in 225.7703-5(a), use the following provision: Requirement for Products or Services from Iraq or Afghanistan (APR 2010) (a) Definitions. Product from Iraq or Afghanistan...

  14. Digital Tools to Support Knowledge Sharing and Cooperation in High-Investment Product-Services

    NARCIS (Netherlands)

    Aromaa, S.; Leino, S.P.; Reyes-Lecuona, A.; Frangakis, N.; Berglund, J.; Bosch, T.; Rhijn, G. van; Granholm, G.

    2018-01-01

    The manufacturing industry needs to adapt their product-services to meet customer requirements in today’s rapidly changing markets. This paper presents how technologies can support knowledge sharing and collaboration during product-service processes. This work was part of the European Union

  15. 48 CFR 4.1302 - Acquisition of approved products and services for personal identity verification.

    Science.gov (United States)

    2010-10-01

    ... standards for the lifecycle of the components. (d) For more information on personal identity verification... products and services for personal identity verification. 4.1302 Section 4.1302 Federal Acquisition... Verification 4.1302 Acquisition of approved products and services for personal identity verification. (a) In...

  16. Talking about Service-Learning: Product or Process? Reciprocity or Solidarity?

    Science.gov (United States)

    Clifford, Joan

    2017-01-01

    Through an exploration of values of the neoliberal university and critical service-learning, this article explores how associating service-learning with products and relationships based on reciprocity negatively impacts its connection to social justice. By emphasizing the constructs of process and solidarity, instead of products and reciprocity,…

  17. Challenges in the design of smart product-service systems (PSSs) : Experiences from practitioners

    NARCIS (Netherlands)

    Valencia Cardona, A.M.; Mugge, R.; Schoormans, J.P.L.; Schifferstein, H.N.J.

    2014-01-01

    Smart Product-­?Service Systems (Smart PSSs) are market offerings that integrate products and services into one single solution through the implementation of IC technology. Smart PSSs allow organizations to develop relationships with consumers in new ways and have a growing presence in the

  18. 77 FR 9592 - Defining Larger Participants in Certain Consumer Financial Product and Service Markets

    Science.gov (United States)

    2012-02-17

    ... and Service Markets AGENCY: Bureau of Consumer Financial Protection. ACTION: Proposed rule; request... covering additional markets for consumer financial products and services. The Bureau also proposes to... authority to supervise any ``larger participant of a market for other consumer financial products or...

  19. 76 FR 38059 - Defining Larger Participants in Certain Consumer Financial Products and Services Markets

    Science.gov (United States)

    2011-06-29

    ... Financial Products and Services Markets AGENCY: Bureau of Consumer Financial Protection. ACTION: Notice and.... For other markets for consumer financial products or services, the supervision program generally will... and assess risks to consumers and to the consumer financial markets.\\5\\ In implementing this...

  20. Understanding And Developing Innovative Products And Services: The Essential Elements

    DEFF Research Database (Denmark)

    Tan, Adrian; McAloone, Timothy Charles

    2006-01-01

    , not on the product itself, but on the activity and the effect on stakeholders. Innovative products are products that contain a difference, with appropriate, valuable and desirable effects induced on the company, consumer and society. The approach is exemplified through a case on the Sony Walkman. When designing...

  1. Production layout improvement in emergency services: a participatory approach.

    Science.gov (United States)

    Zanatta, Mateus; Amaral, Fernando Gonçalves

    2012-01-01

    Volunteer fire department is a service that responds emergency situations in places where there are no military emergency services. These services need to respond quickly, because time is often responsible for the operation success besides work environment and setup time interfere with the prompt response to these calls and care efficiency. The layout design is one factor that interferes with the quick setup. In this case, the spaces arrangement can result in excessive or unnecessary movements; also the equipment provision may hinder the selection and collection of these or even create movement barriers for the workers. This work created a new layout for the emergency assistance service, considering the human factors related to work through the task analysis and workers participation on the alternatives of improvement. The results showed an alternate layout with corridors and minimization of unusable sites, allowing greater flexibility and new possibilities of requirements.

  2. Verification of product design using regulation knowledge base and Web services

    Energy Technology Data Exchange (ETDEWEB)

    Kim, Ik June [KAERI, Daejeon (Korea, Republic of); Lee, Jae Chul; Mun Du Hwan [Kyungpook National University, Daegu (Korea, Republic of); Kim, Byung Chul [Dong-A University, Busan (Korea, Republic of); Hwang, Jin Sang [PartDB Co., Ltd., Daejeom (Korea, Republic of); Lim, Chae Ho [Korea Institute of Industrial Technology, Incheon (Korea, Republic of)

    2015-11-15

    Since product regulations contain important rules or codes that manufacturers must follow, automatic verification of product design with the regulations related to a product is necessary. For this, this study presents a new method for the verification of product design using regulation knowledge base and Web services. Regulation knowledge base consisting of product ontology and rules was built with a hybrid technique combining ontology and programming languages. Web service for design verification was developed ensuring the flexible extension of knowledge base. By virtue of two technical features, design verification is served to various products while the change of system architecture is minimized.

  3. Challenges when evaluating Product/Service-Systems through Life Cycle Assessment

    DEFF Research Database (Denmark)

    Kjær, Louise Laumann; Pagoropoulos, Aris; Schmidt, Jannick H.

    2016-01-01

    Life Cycle Assessment (LCA) is a state-of-the-art method for conducting environmental assessments of systems, whether these consist of goods or services, or a combination of the two. However, current LCA guidelines focus on assessing tangible products and lack specific attention to more complex...... systems, such as Product/Service-Systems (PSS), which also consist of intangible elements. PSS imply a shift in business paradigm from selling specific products to delivering a function, through a mix of products and services, thereby incentivising resource efficiency as well as user satisfaction. Despite...

  4. Monitoring Users' Satisfactions of the NOAA NWS Climate Products and Services

    Science.gov (United States)

    Horsfall, F. M.; Timofeyeva, M. M.; Dixon, S.; Meyers, J. C.

    2011-12-01

    The NOAA's National Weather Service (NWS) Climate Services Division (CSD) ensures the relevance of NWS climate products and services. There are several ongoing efforts to identify the level of user satisfaction. One of these efforts includes periodical surveys conducted by Claes Fornell International (CFI) Group using the American Customer Satisfaction Index (ACSI), which is "the only uniform, national, cross-industry measure of satisfaction with the quality of goods and services available in the United States" (http://www.cfigroup.com/acsi/overview.asp). The CFI Group conducted NWS Climate Products and Services surveys in 2004 and 2009. In 2010, a prominent routine was established for a periodical assessment of the customer satisfaction. From 2010 onward, yearly surveys will cover major climate services products and services. An expanded suite of climate products will be surveyed every other year. Each survey evaluated customer satisfaction with a range of NWS climate services, data, and products, including Climate Prediction Center (CPC) outlooks, drought monitoring, and ENSO monitoring and forecasts, as well as NWS local climate data and forecast products and services. The survey results provide insight into the NWS climate customer base and their requirements for climate services. They also evaluate whether we are meeting the needs of customers and the ease of their understanding for routine climate services, forecasts, and outlooks. In addition, the evaluation of specific topics, such as NWS forecast product category names, probabilistic nature of climate products, interpretation issues, etc., were addressed to assess how our users interpret prediction terminology. This paper provides an analysis of the following products: hazards, extended-range, long-lead and drought outlooks, El Nino Southern Oscillation monitoring and predictions as well as local climate data products. Two key issues make comparing the different surveys challenging, including the

  5. Regional scale prioritisation for key ecosystem services, renewable energy production and urban development.

    Science.gov (United States)

    Casalegno, Stefano; Bennie, Jonathan J; Inger, Richard; Gaston, Kevin J

    2014-01-01

    Although the importance of addressing ecosystem service benefits in regional land use planning and decision-making is evident, substantial practical challenges remain. In particular, methods to identify priority areas for the provision of key ecosystem services and other environmental services (benefits from the environment not directly linked to the function of ecosystems) need to be developed. Priority areas are locations which provide disproportionally high benefits from one or more service. Here we map a set of ecosystem and environmental services and delineate priority areas according to different scenarios. Each scenario is produced by a set of weightings allocated to different services and corresponds to different landscape management strategies which decision makers could undertake. Using the county of Cornwall, U.K., as a case study, we processed gridded maps of key ecosystem services and environmental services, including renewable energy production and urban development. We explored their spatial distribution patterns and their spatial covariance and spatial stationarity within the region. Finally we applied a complementarity-based priority ranking algorithm (zonation) using different weighting schemes. Our conclusions are that (i) there are two main patterns of service distribution in this region, clustered services (including agriculture, carbon stocks, urban development and plant production) and dispersed services (including cultural services, energy production and floods mitigation); (ii) more than half of the services are spatially correlated and there is high non-stationarity in the spatial covariance between services; and (iii) it is important to consider both ecosystem services and other environmental services in identifying priority areas. Different weighting schemes provoke drastic changes in the delineation of priority areas and therefore decision making processes need to carefully consider the relative values attributed to different services.

  6. Regional Scale Prioritisation for Key Ecosystem Services, Renewable Energy Production and Urban Development

    Science.gov (United States)

    Casalegno, Stefano; Bennie, Jonathan J.; Inger, Richard; Gaston, Kevin J.

    2014-01-01

    Although the importance of addressing ecosystem service benefits in regional land use planning and decision-making is evident, substantial practical challenges remain. In particular, methods to identify priority areas for the provision of key ecosystem services and other environmental services (benefits from the environment not directly linked to the function of ecosystems) need to be developed. Priority areas are locations which provide disproportionally high benefits from one or more service. Here we map a set of ecosystem and environmental services and delineate priority areas according to different scenarios. Each scenario is produced by a set of weightings allocated to different services and corresponds to different landscape management strategies which decision makers could undertake. Using the county of Cornwall, U.K., as a case study, we processed gridded maps of key ecosystem services and environmental services, including renewable energy production and urban development. We explored their spatial distribution patterns and their spatial covariance and spatial stationarity within the region. Finally we applied a complementarity-based priority ranking algorithm (zonation) using different weighting schemes. Our conclusions are that (i) there are two main patterns of service distribution in this region, clustered services (including agriculture, carbon stocks, urban development and plant production) and dispersed services (including cultural services, energy production and floods mitigation); (ii) more than half of the services are spatially correlated and there is high non-stationarity in the spatial covariance between services; and (iii) it is important to consider both ecosystem services and other environmental services in identifying priority areas. Different weighting schemes provoke drastic changes in the delineation of priority areas and therefore decision making processes need to carefully consider the relative values attributed to different services

  7. Sustainable solutions: developing products and services for the future

    National Research Council Canada - National Science Library

    Charter, Martin; Tischner, Ursula

    2001-01-01

    ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Martin Charter, The Centre for Sustainable Design, UK, and Ursula Tischner, econcept, Germany part 1: 1. Background to Sustainable Consumption and Production...

  8. Do trademarks diminish the substitutability of products in innovative knowledge-intensive services?

    OpenAIRE

    Crass, Dirk; Schwiebacher, Franz

    2013-01-01

    Trademarks are often supposed to reduce substitutability and imitability of product innovations. Using data of the German innovation survey, we provide empirical evidence that trademarking firms in manufacturing and services assess easy product substitutability as less characteristic for their competitive environment. This is particularly the case for service firms which are knowledge-intensive, product innovators and which consider trademark protection as important. This sugge...

  9. Innovation, R&D spillovers and productivity: the role of knowledge-intensive services

    OpenAIRE

    Segarra Blasco, Agustí, 1958-

    2007-01-01

    This paper analyses the performance of companies' R&D and innovation and the effects of intra- and inter-industry R&D spillover on firms’ productivity in Catalonia. The paper deals simultaneously with the performance of manufacturing and service firms, with the aim of highlighting the growing role of knowledge-intensive services in promoting innovation and productivity gains. We find that intra-industry R&D spillovers have an important effect on the productivity level of manufacturing firms, ...

  10. 5th CIRP international conference on industrial product-service systems

    CERN Document Server

    2013-01-01

    “An Industrial Product-Service System is characterized by the integrated and mutually  determined planning, development, provision and use of product and service shares including its immanent software components in Business-to-Business applications and represents a knowledge-intensive socio-technical system.” – Meier, Roy, Seliger (2010) Since the first conference in 2009, the CIRP International Conference on Industrial Product-Service Systems has become a well-established international forum for the review and discussion of advances, research results and industrial improvements. Researchers from all over the world have met at previous IPS² conferences in Cranfield (2009), Linköping (2010), Braunschweig (2011) and Tokyo (2012). In 2013, the 5th CIRP International Conference on Industrial Product-Service Systems is held in Bochum. Important topics of IPS² research presented at the conference are: planning and development, sustainability, business models, operation, service engineering, knowledge mana...

  11. Orthogonal Views on Product/Service-System Design in an entire Industry Branch

    DEFF Research Database (Denmark)

    McAloone, Tim C.; Mougaard, Krestine; Neugebauer, Line Maria

    2011-01-01

    case examples of these factors are sparse and limited to conceptual examples. This paper describes five orthogonal views on PSS design, fostering integrated product/service thinking across organisational boundaries, via a systematic approach to user-oriented product and service development......., understandings and approaches to PSS are still fluid. Much of the literature in the field of PSS has, until now, focused largely on the actual transition from product to PSS and has typically resided in the field of engineering design. Symptomatic of the current literature is the concept of service as the adding......Product/Service-Systems (PSS) is an emerging research area, with terms such as ‘functional sales’, ‘servicizing’ and ‘service engineering’ all contributing to the foundation and our current understanding of PSS as a phenomenon. The field is still in its formative stages and definitions...

  12. Measurement framework for product service system performance of generator set distributors

    Science.gov (United States)

    Sofianti, Tanika D.

    2017-11-01

    Selling Generator Set (Genset) in B2B market, distributors assisted manufacturers to sell products. This is caused by the limited resources owned by the manufacturer for adding service elements. These service elements are needed to enhance the competitiveness of the generator sets. Some genset distributors often sell products together with supports to their customers. Industrial distributor develops services to meet the needs of the customer. Generator set distributors support machines and equipment produced by manufacturer. The services delivered by the distributors could enhance value obtained by the customers from the equipment. Services provided to customers in bidding process, ordering process of the equipment from the manufacturer, equipment delivery, installations, and the after sales stage. This paper promotes framework to measure Product Service System (PSS) of Generator Set distributors in delivering their products and services for the customers. The methodology of conducting this research is by adopting the perspective of the providers and customers and by taking into account the tangible and intangible products. This research leads to the idea of improvement of current Product Service System of a Genset distributor. This research needs further studies in more detailed measures and the implementation of measurement tools.

  13. Modelling the dynamic interactions between food production and ecosystem services

    NARCIS (Netherlands)

    Duku, C.

    2017-01-01

    Given the high levels of food insecurity and the loss of vital ecosystem services associated with deforestation, countries in sub-Saharan Africa (SSA) face a major dilemma. How can they produce enough food in a changing climate to feed an increasing population while protecting natural forests and

  14. Offshoring as an Exogenous Shock to the Services Production System

    DEFF Research Database (Denmark)

    Brandl, Kristin; Mol, Michael; Petersen, Bent

    as a consequence of offshoring and particularly how these elements are realigned. The cases reveal substantial managerial challenges in the alignment process prompted by a relocation of service task execution to an emerging economy. In particular, we find that instead of some set of capabilities that proactively...

  15. Combining the export promotion of products and services: the case ...

    African Journals Online (AJOL)

    This linked approach to identifying export opportunities is an important step in encouraging co-operation between tangible goods producers and service providers, and lays the foundation for the design of mutually benefi cial export marketing programmes. The study also shows how export promotion agencies in South ...

  16. Dispatching demand response transit service maximizing productivity and service quality guidebook : final report, March 2009.

    Science.gov (United States)

    2009-03-01

    The ability of transit agencies to staff dispatch effectively and use technology to its full advantage is critical : in responding proactively as service changes occur and in making sound routing decisions. Sound routing : decisions result in improve...

  17. The New Tropospheric Product of the International GNSS Service

    Science.gov (United States)

    Byun, Sung H.; Bar-Sever, Yoaz E.; Gendt, Gerd

    2005-01-01

    We compare this new approach for generating the IGS tropospheric products with the previous approach, which was based on explicit combination of total zenith delay contributions from the IGS ACs. The new approach enables the IGS to rapidly generate highly accurate and highly reliable total zenith delay time series for many hundreds of sites, thus increasing the utility of the products to weather modelers, climatologists, and GPS analysts. In this paper we describe this new method, and discuss issues of accuracy, quality control, utility of the new products and assess its benefits.

  18. A NEW MODEL FOR COMMERCIALIZATION OF NANOTECHNOLOGY PRODUCTS & SERVICES

    OpenAIRE

    Dr. P. S. Aithal; Shubhrajyotsna Aithal

    2016-01-01

    Nanotechnology innovations are making a revolution in design and manufacturing, creating new materials and products through novel processes for commercial applications.  New products based on nanotechnology with novel characteristics are continued to grow and benefit the society. Being general purpose technology, nanotechnology is expected to support all fields of the society, but some fields like medicine, energy, environmental remediation, robotics, manufacturing, commerce, and space explor...

  19. Some Danish experience with product-service systems and their potentials and barriers to sustainable development

    DEFF Research Database (Denmark)

    Jørgensen, Michael Søgaard

    2003-01-01

    This paper is one of the first attempts to scan the Danish experience with product-service systems and analyse the experiences with respect to potentials and barriers to sustainable development, i.e. reduced resource consumption and reduced environmental impact. The scan shows a variety of product......-service-systems: some have been around for many years and have not be set up for sustainability purposes, while others are rather new and are attempts to contribute to a more sustainable development. Some of the systems identified are so to say born as product-service-systems (like food catering), while others have...

  20. Benchmarking the production of audit services: an efficiency frontier approach

    OpenAIRE

    Schelleman, C.C.M.; Maijoor, S.J.

    2000-01-01

    To compete effectively in an increasingly competitive audit market audit firms need information on the efficiency of the audit services they offer. This study reports on the cost and labor efficiency for a sample of 114 audit engagements conducted by one of the (then) Big 6 audit firms. Estimating the efficiency of audit engagements is a form of benchmarking, of which economics oriented research has seen many applications. The application to auditing however is, as far as we know, relatively ...

  1. Co-production of community mental health services: Organising the interplay between public services and civil society in Denmark.

    Science.gov (United States)

    Vaeggemose, Ulla; Ankersen, Pia Vedel; Aagaard, Jørgen; Burau, Viola

    2018-01-01

    Co-production involves knowledge and skills based on both lived experiences of citizens and professionally training of staff. In Europe, co-production is viewed as an essential tool for meeting the demographic, political and economic challenges of welfare states. However, co-production is facing challenges because public services and civil society are rooted in two very different logics. These challenges are typically encountered by provider organisations and their staff who must convert policies and strategies into practice. Denmark is a welfare state with a strong public services sector and a relatively low involvement of volunteers. The aim of this study was to investigate how provider organisations and their staff navigate between the two logics. The present analysis is a critical case study of two municipalities selected from seven participating municipalities, for their maximum diversity. The study setting was the Community Families programme, which aim to support the social network of mental health users by offering regular contact with selected private families/individuals. The task of the municipalities was to initiate and support Community Families. The analysis built on qualitative data generated at the organisational level in the seven participating municipalities. Within the two "case study" municipalities, qualitative interviews were conducted with front-line co-ordinators (six) and line managers (two). The interviews were recorded, transcribed verbatim and coded using the software program NVivo. The results confirm the central role played by staff and identify a close interplay between public services and civil society logics as essential for the organisation of co-production. Corresponding objectives, activities and collaborative relations of provider organisations are keys for facilitating the co-productive practice of individual staff. Organised in this way, co-production can succeed even in a mental health setting associated with social stigma

  2. Reciprocal Allocation Method in Service Departments. The Case of a Production Enterprise

    Science.gov (United States)

    Papaj, Ewelina

    2017-12-01

    The main aim of this article is to indicate the role of reciprocal allocation method in the process of costs calculation. In the environment of nowadays companies, often taking very complex organisational forms, the existence of service departments becomes of great importance. Although, as far as management accounting processes are concerned, which lead to identifying the product cost, the service departments' costs come out to be of minor importance. This article means to prove that the service departments' costs and their reliable settlement are a desirable source of information about the products. This work consists of two parts. First of them features theoretical considerations and a critical analysis of subject literature. In the latter part, the service departments' costs calculation will be presented, basing on reciprocal services in a production enterprise from chemical industry.

  3. RECIPROCAL ALLOCATION METHOD IN SERVICE DEPARTMENTS. THE CASE OF A PRODUCTION ENTERPRISE

    Directory of Open Access Journals (Sweden)

    Ewelina PAPAJ

    2017-10-01

    Full Text Available The main aim of this article is to indicate the role of reciprocal allocation method in the process of costs calculation. In the environment of nowadays companies, often taking very complex organisational forms, the existence of service departments becomes of great importance. Although, as far as management accounting processes are concerned, which lead to identifying the product cost, the service departments’ costs come out to be of minor importance. This article means to prove that the service departments’ costs and their reliable settlement are a desirable source of information about the products. This work consists of two parts. First of them features theoretical considerations and a critical analy-sis of subject literature. In the latter part, the service departments’ costs calculation will be presented, basing on recipro-cal services in a production enterprise from chemical industry.

  4. Product line based ontology development for semantic web service

    DEFF Research Database (Denmark)

    Zhang, Weishan; Kunz, Thomas

    2006-01-01

    Ontology is recognized as a key technology for the success of the Semantic Web. Building reusable and evolve-able ontologies in order to cope with ontology evolution and requirement changes is increasingly important. But the existing methodologies and tools fail to support effective ontology reuse...... will lead to the initial implementation of the meta-onotologies using design by reuse and with the objective of design for reuse. After that step new ontologies could be generated by reusing these meta-ontologies. We demonstrate our approach with a Semantic Web Service application to show how to build...

  5. The Influences of Designing for Services in Product Design Oriented Organisations

    DEFF Research Database (Denmark)

    Akoglu, Canan

    2017-01-01

    As the service sector has become a crucial part of the economy, addressing service design by investigating the role of designers, design process, and tools and methods has a powerful potential to contribute to the professional needs, the industry, and also academic research. The increase of service...... sector in industrialized economies, the shift from manufacturing industries to service industries and the penetration of information and communication technologies especially in daily life have taken attraction to service design and product design oriented organisations cannot stay away from...... this powerful change. From this perspective, this paper aims to show how designing for services has (potential) influence in product design oriented organisations. The empirical part of this research, 12 in-depth face-to-face interviews were conducted with design practitioners who have several years...

  6. Expanding Global Production Networks: The emergence, evolution and the developmental impact of the offshore service sector in the Philippines

    NARCIS (Netherlands)

    Kleibert, J.M.

    2015-01-01

    Contemporary globalisation is characterised by an expansion of global production networks in services. Developments in information and communications technology have enabled the relocation of services across national borders, or, the offshoring of services. This has had profound implications for

  7. Business Strategy for Nanotechnology based Products and Services

    OpenAIRE

    Aithal, Sreeramana; Aithal, Shubhrajyotsna

    2016-01-01

    The applications of nanotechnology in different identified areas provide lots of business opportunities. It includes Food, Medicine, Cleaner water, Better quality air, Electronics, Fuel Cells, Solar Cells, Batteries, Space Travels, Chemical sensors, Sporting goods, Fabrics, Cleaning products, Energy, Environment, Health, and Life span increase. The paper covers the applications, and benefits of nanotechnology innovations in different industries, possible business opportunities for new nanotec...

  8. Comparing Some Production Functions for Inpatient Health Services in Selected Public Hospitals in Spain.

    Science.gov (United States)

    Antelo, Manel; Reyes-Santiás, Francisco; Cadarso-Suárez, Carmen; Rodríguez-Álvarez, María Xosé

    2017-01-01

    To investigate the adequacy of the widely used Cobb-Douglas and transcendental logarithmic (translog) models of the production functions of hospital inpatient services, the authors fitted these and additive models to data for the four most productive health services of 10 public hospitals in Galicia, Spain (the same four in each). Production, measured as admissions weighted in accordance with their diagnosis-related groups (DRGs), was treated as a function of physician full-time equivalents as surrogate labor factor and number of beds as surrogate capital factor. The results suggest that while the Cobb-Douglas and translog models suffice to represent the production functions of services with low average DRG weight, the greater flexibility of additive models is required for services with higher average DRG weight when only these two inputs are considered.

  9. Maturity-based approach for the development of environmentally sustainable product/service-systems

    DEFF Research Database (Denmark)

    Pigosso, Daniela Cristina Antelmi; McAloone, Tim C.

    2016-01-01

    Despite their substantial potential for enabling increased environmental performance, product/service-systems (PSS) are not intrinsically environmentally sustainable. In order to ensure increased environmental performance, PSS best practices should be integrated with ecodesign best practices, from...

  10. Barriers to Mental Health Service Use Among Workers With Depression and Work Productivity.

    Science.gov (United States)

    Dewa, Carolyn S; Hoch, Jeffrey S

    2015-07-01

    This article estimates the decrease in workplace productivity losses associated with removal of three types of barriers to mental health service use among workers with depression. A model of productivity losses based on the results of a population-based survey of Canadian workers was used to estimate the impact of three types of barriers to mental health service use among workers with depression. Removing the service need recognition barrier is associated with a 33% decrease in work productivity losses. There is a 49% decrease when all three barriers are removed. Our results suggest recognizing the need for treatment is only one barrier to service use; attitudinal and structural barriers should also be considered. The greatest decrease in productivity losses is observed with the removal of all three barriers.

  11. 48 CFR 225.7703 - Acquisition of products or services other than small arms.

    Science.gov (United States)

    2010-10-01

    ... 48 Federal Acquisition Regulations System 3 2010-10-01 2010-10-01 false Acquisition of products or services other than small arms. 225.7703 Section 225.7703 Federal Acquisition Regulations System DEFENSE... than small arms. ...

  12. Israel's Information Retrieval Center for the Social Sciences: Database, Products, and Services.

    Science.gov (United States)

    Langerman, Shoshannah

    1986-01-01

    Describes a computerized database of social sciences research activities in Israel. The problems of constructing a database in a small country with special linguistic problems are covered, and the printed products and services offered are described. (Author/EM)

  13. Base Implementation of Executive Order 13101: Buying Environmentally Preferable Products and services

    National Research Council Canada - National Science Library

    Santa

    2000-01-01

    .... Accordingly, with the use of their wallets, they can leverage their buying power to create markets for environmentally friendly products and services that pose fewer burdens on the environment...

  14. Production, Service and Trade Enterprise EKOREX Co. Ltd.

    Energy Technology Data Exchange (ETDEWEB)

    Wlodkowski, A.

    1995-12-31

    In the first period of its activity the business employed skilled and experienced specialists from the ex-Military College for Army Chemical Engineers in Cracow; therefore, the enterprise dealt chiefly with the elimination of environmental contamination. Nowadays, the enterprise`s operational range comprises: consulting and training services related with ecology; study on environmental contamination; participation in the US program of low emission elimination in Cracow; designing, consulting in the realization of projects {open_quotes}GEF{close_quotes} (Global Environmental Facility); designing, construction, servicing, operating the sewerage and water treatment plants, boiler-houses, incinerators etc.; and designing of heat networks, exchanger junctions, central heating and household hot water installations. Since 1991 employees have individually participated in making the program and in testing boilers and fuels verified in the boiler houses covered by the Polish - US program of reduction of low emission sources in Cracow. We have actively joined the program of elimination of heating network boiler houses (industrial and local) by designing (for the Cracow cogeneration plant and MPEC) new connections among some structures and the municiple thermal distribution network and exchangers stations. In 1994, 47 such designs were made and have been working on successive projects to be carried out in Cracow.

  15. Product-oriented design theory for digital information services: A literature review.

    NARCIS (Netherlands)

    Wijnhoven, Alphonsus B.J.M.; Kraaijenbrink, Jeroen

    2008-01-01

    Purpose – The purpose of this paper is to give a structured literature review, design concepts, and research propositions related to a product-oriented design theory for information services. Information services facilitate the exchange of information goods with or without transforming these goods.

  16. Ecosystem services: foundations, opportunities, and challenges for the forest products sector

    Science.gov (United States)

    Trista M. Patterson; Dana L. Coelho

    2009-01-01

    The ecosystem service concept has been proposed as a meaningful framework for natural resource management. In theory, it holds concomitant benefit and consequence for the forest product sector. However, numerous barriers impede practitioners from developing concrete and enduring responses to emerging ecosystem service markets, policies, and initiatives. Principal among...

  17. The Effect of Kiosks Service Quality and Kiosk Product Quality on Customer Satisfaction

    OpenAIRE

    Nitchara Saeheng

    2014-01-01

    Purpose – This study attempts to examine the impacts of the kiosk service quality dimension (that is, personal Interaction, policy, physical aspects, reliability and problem solving) and the kiosk product quality dimension (including features, aesthetics and customer-perceived quality) on customer satisfaction. It focuses on the kiosks in shopping centers in Thailand.Design/methodology/approach – The study adopted well-known theory of retail service quality and product quality. A survey was c...

  18. Appraisal on End Products and Services Offered by Islamic Banks from Maqasid Shari’ah Perspective

    OpenAIRE

    Eddy Yusof, Ezry Fahmy; Kan, Zusuff

    2010-01-01

    Question arises whether the products and services offered by the Islamic financial institutions (IFIs) genuinely meeting the requirement of Shari’ah. At present, not only Shari’ah advisors have been appointed to scrutinize and endorse the new products and services. In fact, majority of the IFIs have established units or departments to ensure the documentations, legal and Shari’ah framework, the process and procedure, and implementation are in line with the precept of Shari’ah. IFIs not only m...

  19. Using Blueprinting Method For Developing Product-Service Systems

    OpenAIRE

    Boughnim, Nabil; Yannou, Bernard

    2005-01-01

    Nowadays, sustainable development is an important variant that economic actors must take into account seriously, especially about the environmental impact of their activities. Industrial companies have an urgent need to reduce the environmental impacts of their activities and resource use. There is a need to achieve more in economic terms, with less environmental impact. Various concepts aiming to reduce pollution, to intensify the use of goods, and to better manage the end-of life of product...

  20. Total Economic Value of Wetlands Products and Services in Uganda

    Directory of Open Access Journals (Sweden)

    Willy Kakuru

    2013-01-01

    Full Text Available Wetlands provide food and non-food products that contribute to income and food security in Uganda. This study determined the economic value of wetland resources and their contribution to food security in the three agroecological zones of Uganda. The values of wetland resources were estimated using primary and secondary data. Market price, Productivity, and Contingent valuation methods were used to estimate the value of wetland resources. The per capita value of fish was approximately US$ 0.49 person−1. Fish spawning was valued at approximately US$ 363,815 year−1, livestock pastures at US$ 4.24 million, domestic water use at US$ 34 million year−1, and the gross annual value added by wetlands to milk production at US$ 1.22 million. Flood control was valued at approximately US$ 1,702,934,880 hectare−1 year−1 and water regulation and recharge at US$ 7,056,360 hectare−1 year−1. Through provision of grass for mulching, wetlands were estimated to contribute to US$ 8.65 million annually. The annual contribution of non-use values was estimated in the range of US$ 7.1 million for water recharge and regulation and to US$ 1.7 billion for flood control. Thus, resource investment for wetlands conservation is economically justified to create incentives for continued benefits.

  1. Total economic value of wetlands products and services in Uganda.

    Science.gov (United States)

    Kakuru, Willy; Turyahabwe, Nelson; Mugisha, Johnny

    2013-01-01

    Wetlands provide food and non-food products that contribute to income and food security in Uganda. This study determined the economic value of wetland resources and their contribution to food security in the three agroecological zones of Uganda. The values of wetland resources were estimated using primary and secondary data. Market price, Productivity, and Contingent valuation methods were used to estimate the value of wetland resources. The per capita value of fish was approximately US$ 0.49 person⁻¹. Fish spawning was valued at approximately US$ 363,815 year⁻¹, livestock pastures at US$ 4.24 million, domestic water use at US$ 34 million year⁻¹, and the gross annual value added by wetlands to milk production at US$ 1.22 million. Flood control was valued at approximately US$ 1,702,934,880 hectare⁻¹ year⁻¹ and water regulation and recharge at US$ 7,056,360 hectare⁻¹ year⁻¹. Through provision of grass for mulching, wetlands were estimated to contribute to US$ 8.65 million annually. The annual contribution of non-use values was estimated in the range of US$ 7.1 million for water recharge and regulation and to US$ 1.7 billion for flood control. Thus, resource investment for wetlands conservation is economically justified to create incentives for continued benefits.

  2. Creativity in ergonomic design: a supplemental value-adding source for product and service development.

    Science.gov (United States)

    Zeng, Liang; Proctor, Robert W; Salvendy, Gavriel

    2010-08-01

    This article investigates the role of creativity in ergonomic design and the generic process of developing creative products and services. Creativity is gaining increased emphasis in both academia and industry. More than 50 years of research in creativity indicates that creativity is key to product and service innovation. Nevertheless, there is scarcely any comprehensive review dedicated to appraising the complex construct of creativity, the underlying cognitive process, and the role of creativity in product and service development. We review relevant literature regarding creativity, creative cognition, and the engineering design process to appraise the role of creativity in ergonomic design and to construct a conceptual model of creative product and service development. A framework of ergodesign creativity is advanced that highlights the central role of creativity in synergistically addressing the four dimensions of ergonomic design: functionality, safety, usability, and affectivity. A conceptual model of creative design process is then constructed that is goal oriented and is initiated by active problem finding and problem formulating. This process is carried out in a recursive and dynamic way, facilitated by creative thinking strategies. It is proposed that ergodesign creativity can add supplemental value to products and services, which subsequently affects consumer behavior and helps organizations gain competitive advantage. The proposed conceptual framework of ergodesign creativity and creative design process can serve as the ground for future theory development. Propositions advanced in this study should facilitate designers generating products and services that are creative and commercially competitive.

  3. Enterprise Information Systems as a Service: Re-engineering Enterprise Software as Product-Service System

    NARCIS (Netherlands)

    Wortmann, Johan; Don, H.; Hasselman, J.; J., Wilbrink; Frick, Jan; Laugen, Bjørge Timenes

    2012-01-01

    This paper draws an analogy between developments in enterprise software and in capital goods manufacturing industry. Many branches of manufacturing industry, especially automotive industry, have grown in maturity by moving from craftsmanship to mass production. These industries subsequently move

  4. From LCA to PSS – Making leaps towards sustainability by applying product/service-system thinking in product development

    DEFF Research Database (Denmark)

    Bey, Niki; McAloone, Timothy Charles

    2006-01-01

    their surrounding systems. This paper will exemplify that when broadening the ecodesign horizon to environmental product/service-system (PSS) design, there is a better possibility of applying a system-oriented life cycle thinking approach, and therefore a potential to yield extreme improvements towards......Life Cycle Assessment (LCA) is the standardised and globally recognised tool for quantifying environmental impact of goods and services. A key aspect in LCA is the consideration of whole life cycle systems. The application of LCA in product development inherently comprises the quest...

  5. Dynamics of Public Service Motivation: Attraction, Selection, and Socialization in the Production and Regulation of Social Services

    DEFF Research Database (Denmark)

    Kjeldsen, Anne Mette

    2014-01-01

    certified Danish social workers, this study provides a unique design to investigate PSM-based attraction‒selection and socialization effects with respect to the choice between work related to service production and service regulation (controlled for public/private sector of employment). The study shows......The literature on public service motivation (PSM) has typically focused on the relationship between this motivation and public/private sector of employment, while the character of the work being performed has been neglected. Through panel surveys with pre- and post-entry measures of PSM among...... that the PSM profiles of social work students predict their preference for one of the two types of work tasks, but do not predict first employment in the preferred job. Conversely, post-entry shifts in social workers’ PSM profiles result from a complex interplay between influences from both work task...

  6. Consumer product branding strategy and the marketing of physicians' services.

    Science.gov (United States)

    Friedrich, H; Witt, J

    1995-01-01

    Hospitals have traditionally maintained physician referral programs as a means of attracting physicians to their network of affiliated providers. The advent of managed care and impending healthcare reform has altered the relationship of hospitals and physicians. An exploratory study of marketing approaches used by twelve healthcare organizations representing twenty-five hospitals in a large city was conducted. Strategies encountered in the study ranged from practice acquisition to practice promotion. This study suggests that healthcare providers might adopt consumer product branding strategies to secure market-share, build brand equity, and improve profitability.

  7. Productivity in public welfare services is changing: the standpoint of strategic competence-based management.

    Science.gov (United States)

    Ollila, Seija

    2013-01-01

    In Finland the municipal restructuring project was launched in 2005. Its goal is to create a system that ensures high-quality municipal welfare services for everyone, continuing into the future. The main focus of this research is to examine the tension between strategic competence-based management and productivity in public welfare services. The theoretical basis covers theories regarding strategic competence-based management and productivity. To guarantee services and quality it is important to strengthen the supply of employees, competence, development, leverage, and benefits in public organizations. Leadership has a significant role in strategic competence-based management.

  8. Standards for reference services in health sciences libraries: the reference product.

    Science.gov (United States)

    Judkins, D Z; Hewison, N S; MacWilliams, S E; Olson-Urlie, C; Teich, S

    1986-01-01

    Standards for reference services were prepared by a committee of the Oregon Health Sciences Libraries Association (OHSLA). The standards are qualitative and address the following: quality control, appropriateness, accuracy, documentation, timeliness, accessibility, confidentiality, and evaluation. The standards are components of minimally competent reference service as reflected in the reference product. A discussion of concerns and prescriptive measures accompanies the statement of each standard. While prepared specifically for health sciences libraries, the standards are applicable to all types of libraries and may be used as guidelines in evaluating the reference product, in upgrading library service, and in writing policies and procedures.

  9. Impacts of Service Offshoring on Productivity and Employment: Evidence from Korea

    Directory of Open Access Journals (Sweden)

    Soonchan Park

    2009-12-01

    Full Text Available This paper estimates the effects of service offshoring on productivity and employment in Korean manufacturing industries during the period from 1995 to 2005. It applies a dynamic panel approach to address the potential endogeneity problem. We find that service offshoring has a significant positive impact of productivity, but no significant effects on total employment. Considering that the responses of heterogeneous labor to service offshoring may be different, we separately estimate the impacts of service offshoring on white-collar and blue-collar employment. The empirical results show that service offshoring raises white-collar employment, but has no significant effects on blue-collar employment. Finally, we find that material offshoring lowers blue-collar employment.

  10. Identifying Usability and Productivity Dimensions for Measuring the Success of Mobile Business Services

    Directory of Open Access Journals (Sweden)

    Maiju Vuolle

    2008-01-01

    Full Text Available This paper reviews existing measures used for evaluating the usability of information systems and those used for evaluating the level of the productivity of a company. We discuss the usefulness of the existing measures in the mobile business context, where both mobility and work-context pose specific demands for the mobile business services. The review showed that the existing measures rarely consider the great contextual variation caused by the mobility of the services and the demands this poses on usability; which, in turn, affects productivity. To build a measurement tool that better meets the requirements of mobile business services, we completed case studies on two mobile business services, one used in passenger transport and the other in construction sites. Based on the understanding gained from the case studies, we propose a list of dimensions and items addressing both usability and productivity aspects that work as the basis for a multidisciplinary measurement tool.

  11. IMPACT OF GLOBALIZATION ON BANKING PRODUCTS AND SERVICES

    Directory of Open Access Journals (Sweden)

    CIURLĂU LOREDANA

    2014-02-01

    Full Text Available One can appreciate that the current conditions of the evolution, banks, those of Western Europe, as well as those in the central-East European countries and not only will have encountered new challenges, of which only a portion of them will be able to adapt, only those that will have the ability to exploit new opportunities in the globalised financial world. Banks will have to have the characteristics of a financial markets see more intense competition, and that financial products tend to be more homogeneous and easy to copy innovations; and the infrastructure is becoming more sophisticated and expensive; and last but not least the national regulations that tend to flatten and to join the international standardized structures and solutions for resolving crises are increasingly inspired from previous experience. This makes the market to be more uniformly, offering equal opportunities to all participants, but at the same time pointing to a large extent, revenue and profits.

  12. Supply Chain Contracting for After-sales Service and Product Support

    NARCIS (Netherlands)

    D. Li (Dong)

    2015-01-01

    markdownabstractAbstract Over the past decades, business model innovation in product and its service has been growing rapidly, especially for durable goods. Companies shift their strategies from selling physical products to delivering solutions and performance for customers. Within this context,

  13. Determinant of Adoption Pattern of New Product/Services in Hotel ...

    African Journals Online (AJOL)

    ... gift influence, product/service pricing, introductory marketing communication, continuing marketing communication, time effect of marketing communication. With the crunch in the consumer hospitality industry, managers are under tremendous pressure to create new products. The consumer hospitality industry has been a ...

  14. The "P" Word: Productivity in the Delivery of Career Guidance Services

    Science.gov (United States)

    Watts, A. G.; Dent, Gareth

    2006-01-01

    The case for more attention to productivity in career guidance delivery is related to the pressures both for greater public accountability and for increasing access to services without massive increases in resources. The term "productivity" is defined and its applications in a career guidance context are explored. Possible strategies for enhancing…

  15. Factors influencing the role of Non-Wood Forest Products and Services

    NARCIS (Netherlands)

    Janse, G.; Ottitsch, A.

    2005-01-01

    In the light of social and economic developments, forest functions other than timber production have gained international importance and recognition. Resulting from this development, Non-Wood Forest Products and Services (NWFPS) are becoming more important, both for the general public as for forest

  16. 78 FR 57922 - American Energy Production, Inc., Best Energy Services, Inc., Community Central Bank Corporation...

    Science.gov (United States)

    2013-09-20

    ... COMMISSION American Energy Production, Inc., Best Energy Services, Inc., Community Central Bank Corporation, Explortex Energy, Inc., HemoBioTech, Inc., Larrea Biosciences Corporation, MBI Financial, Inc., and Million... American Energy Production, Inc. because it has not filed any periodic reports since the period ended March...

  17. Inventory control for a perishable product with non-stationary demand and service level constraints

    NARCIS (Netherlands)

    Pauls-Worm, K.G.J.; Hendrix, E.M.T.; Haijema, R.; Vorst, van der J.G.A.J.

    2013-01-01

    We study the practical production planning problem of a food producer facing a non-stationary erratic demand for a perishable product with a fixed life time. In meeting the uncertain demand, the food producer uses a FIFO issuing policy. The food producer aims at meeting a certain service level at

  18. Towards assessing Product/Service-Systems (PSS) within the Danish maritime industry: A PSS positioning map

    DEFF Research Database (Denmark)

    Hsuan, Juliana; Andersen, Jakob Axel Bejbro; Bey, Niki

    2012-01-01

    their position in terms of the balance between product-related and service-related activities. Judging from a workshop carried out with companies from the maritime industry and researchers in the area, the approach seems promising, but requires improvements on questionnaire and Matrix. These need to incorporate...... further improvements regarding the factor of time and the applicability related to product/service portfolios, as opposed to single product/services. The authors already plan further research on the identified issues.......In response to requirements resulting from a changing business landscape from solely physical-product-based value creation towards performance-based value creation, this paper presents a questionnaire-based matrix, the PSS Categorization Matrix, that is developed in order to help organizations find...

  19. Towards assessing Product/Service Systems (PSS) within the Danish Maritime Industry

    DEFF Research Database (Denmark)

    Hsuan, Juliana; Andersen, Jakob B.; Bey, Niki

    2012-01-01

    their position in terms of the balance between product-related and service-related activities. Judging from a workshop carried out with companies from the marine industry and researchers in the are, the approach seems promising, but requires imporements on questionnaire and Matrix. These need to incorporate...... further improvements regarding the factor of time and the applicability related to product/service portfolios, as opposed to single product/services. The authors already plan further research on the identified issues.......In response to requirements resulting from a changing business landscape from solely physical-product-based value creation towards perfoprmance-based value creation, this paper presents a questionaire-based matrix, the PSS Categorization Matric, that is developed in order to help organizations find...

  20. Challenges when evaluating Product/Service-Systems through Life Cycle Assessment

    DEFF Research Database (Denmark)

    Kjær, Louise Laumann; Pagoropoulos, Aris; Schmidt, Jannick H.

    2016-01-01

    Life Cycle Assessment (LCA) is a state-of-the-art method for conducting environmental assessments of systems, whether these consist of goods or services, or a combination of the two. However, current LCA guidelines focus on assessing tangible products and lack specific attention to more complex...... systems, such as Product/Service-Systems (PSS), which also consist of intangible elements. PSS imply a shift in business paradigm from selling specific products to delivering a function, through a mix of products and services, thereby incentivising resource efficiency as well as user satisfaction. Despite...... their potential to reduce environmental impacts, PSS are not by default more environmentally benign compared to conventional systems, and quantifications of their environmental performance are called for. This paper contributes by showing that specific challenges need to be addressed when using LCA to evaluate...

  1. Are Free Cloud Services Productive? A Performance Study on End User Computing

    Directory of Open Access Journals (Sweden)

    Indika Perera

    2010-01-01

    Full Text Available With the introduction of Cloud based services,today’s computing has gained a new paradigm shift towardsglobal, massive scale computing platforms, available for bothmacro and micro computing requirements. Although, there havebeen quite a few large scale Grid computing facilities forcommercial and research computing purposes, Cloud computingservices have extended their services to the individual end userswith limited computing requirements. This paper is focused onhow Cloud services impact on individual end users’ computingneeds in the perspective of system performance productivity.The paper covers the Cloud computing conceptual models withpresent services available. Importantly, the experiment is basedon free Cloud services dedicated for individual end users withlimited computing requirements, to evaluate the computingproductivity. The research results clearly indicate productivitybottlenecks on average computing users’ usage experiences, withCloud services; which open an appealing dialogue forresearchers to be indecisive on what they believe on Cloudservice benefits, and the way it should be used.

  2. Sustainable Product Development Through a Life-Cycle Approach to Product and Service Creation (Keynote speech)

    DEFF Research Database (Denmark)

    McAloone, Timothy Charles

    . These two schools of environmental re-search practice are mirrored in the way in which industry approaches environmental problems. Since the definition in 1987 of Sustainable Development [2] efforts have been made to relate the goals and ideals of sustainabil-ity to the domain of product development, thus...... adding new dimensions, such as social and moral values, to the original agenda of environmental improvement. The redefinition of the role of the product developer, from environmentally conscious product de-veloper to sustainably aware product developer has led to new insights into the way in which...... products are developed and used ¿ and to where environmental effects occur in the lifetime of a product. The role of the product developer is thus more complex in relation to sustainability, as the focus for improvement of a product may not (and very often does not) lie in the physical artefactual...

  3. A risk assessment approach to support the launching of new products, services or processes

    OpenAIRE

    Steen, Riana

    2015-01-01

    This is the accepted, refereed and final manuscript to the article published This research paper aims to develop a practical method to highlight certain key risk factors involved in the product development process. A new definition of the term “launch risk” is introduced in this work. The term is defined as the uncertainty about and severity of the consequences of failed launch. The launch could be the further development of existing products or the introduction of new products/services or...

  4. Developing a Decision Model of Sustainable Product Design and Development from Product Servicizing in Taiwan

    Science.gov (United States)

    Huang, Yu-Chen; Tu, Jui-Che; Hung, So-Jeng

    2016-01-01

    In response to the global trend of low carbon and the concept of sustainable development, enterprises need to develop R&D for the manufacturing of energy-saving and sustainable products and low carbon products. Therefore, the purpose of this study was to construct a decision model for sustainable product design and development from product…

  5. Overview of the Copernicus Marine Environment Monitoring Service Products Available for the Arctic Region

    Directory of Open Access Journals (Sweden)

    A.L. Kholod

    2017-04-01

    Full Text Available The Copernicus Marine Environment Monitoring Service is one of six services (ocean, atmosphere, land, emergency situations, security and climate changes launched by the European Union within the EU Earth observation program. The data in the monitoring system covers both the entire World Ocean and individual European basins. The paper reviews the products of the Copernicus Marine Service operational system available in the Arctic. At the present time this region is of the increased interest both in Russia and in the world community. The system products include information on the thermodynamic, biogeochemical and bio-optical state of the marine environment. The system products are accessed through the electronic catalog of products. Selection criteria and possibilities for searching interesting information through the interactive web-portal are given in the paper. The system products containing the data of model calculations, satellite and in situ measurement results are considered. Spatial and temporal characteristics of the products are given, information on by whom, how the product was obtained and what is its accuracy is represented. The results of the system products visualization by the integrated tools (they allow one to construct and analyze time series, profiles, horizontal and vertical sections are shown. All the system data is publicly available to the registered users. Regular changes and updates of the system products as well as the mechanisms for accessing them take place. This information is sent to users by e-mail and is available on the news flash of the web-portal.

  6. Bayreuth Productivity Analysis-a method for ascertaining and improving the holistic service productivity of acute care hospitals.

    Science.gov (United States)

    Pfannstiel, Mario Alexander

    2016-01-01

    The healthcare sector is lacking a method with which hospitals can measure the extent to which they achieve their goals in terms of aggregate productivity from both patients' and employees' perspectives. The Bayreuth Productivity Analysis (BPA) provides a solution to this problem because it uses two standardized questionnaires-one for patients and one for employees-to ascertain productivity at hospitals. These questionnaires were developed in several steps according to the principles of classical test theory, and they consist of six dimensions (information, organization, climate, methods, infrastructure and equipment) of five items each. One item describes a factual situation relevant to productivity and services so that it makes a contribution to the overall productivity of a hospital. After individualized evaluation of these items, the dimensions are subjectively weighted in the two questionnaires. The productivity index thus ascertained can be considered "holistic" when all patients and employees in a hospital make a differentiated assessment and weigh off each of the dimensions. In conclusion, the BPA constitutes a simple yet practicable method to ascertain and improve the holistic service productivity of hospitals. Copyright © 2014 John Wiley & Sons, Ltd.

  7. Production-logistic system in the aspect of strategies for production planning and control and for logistic customer service

    Directory of Open Access Journals (Sweden)

    Łukasz Hadaś

    2014-09-01

    Full Text Available Background: The authors made multi-dimensional review of production and logistic strategies in order to prove their coherence in shaping internal and external supply chain. The paper is concluded with definition of production-logistic system as an object of modeling in transformation of business systems of manufacturing companies. Material and methods: The paper is based on analysis of state of the art presented in the literature on the subject of production and logistics strategies. Publications of key importance were selected to identify genesis and basic assumptions of strategies and their functioning. Comparative synthesis of logistic and production strategies identified is developed with respect to authors' experience in application of predefined tools and methods characteristic for strategies identified. Results: The result of the work conducted is consolidation of production and logistic strategies according to multi-variant customer service and original definition of production and logistic system. Conclusions: Production system and logistic system can and should be treated as equal elements in context of material flows management in internal and external supply chains. Such approach enables modeling of both systems as coherent elements realizing selected strategy of customer service.     

  8. Are larger dental practices more efficient? An analysis of dental services production.

    Science.gov (United States)

    Lipscomb, J; Douglass, C W

    1986-01-01

    Whether cost-efficiency in dental services production increases with firm size is investigated through application of an activity analysis production function methodology to data from a national survey of dental practices. Under this approach, service delivery in a dental practice is modeled as a linear programming problem that acknowledges distinct input-output relationships for each service. These service-specific relationships are then combined to yield projections of overall dental practice productivity, subject to technical and organizational constraints. The activity analysis reported here represents arguably the most detailed evaluation yet of the relationship between dental practice size and cost-efficiency, controlling for such confounding factors as fee and service-mix differences across firms. We conclude that cost-efficiency does increase with practice size, over the range from solo to four-dentist practices. Largely because of data limitations, we were unable to test satisfactorily for scale economies in practices with five or more dentists. Within their limits, our findings are generally consistent with results from the neoclassical production function literature. From the standpoint of consumer welfare, the critical question raised (but not resolved) here is whether these apparent production efficiencies of group practice are ultimately translated by the market into lower fees, shorter queues, or other nonprice benefits. PMID:3102404

  9. Important Regulatory Aspects in the Receipt of Animal Products by Food Services.

    Science.gov (United States)

    de Mesquita, Marizete Oliveira; de Freitas Saccol, Ana Lúcia; Mesquita, Marilise Oliveira; Fries, Leadir Lucy Martins; Cesar Tondo, Eduardo

    2016-12-09

    The aim of this study was to review the current legislation and rules in Brazil that involve quality assurance of animal products during food service reception. Published federal legislation and technical regulations were verified to present a broad general approach to raw material reception. Food service determinations included specifications of the criteria for evaluating and selecting suppliers, verifying the transport system, reception area requirements, and inspecting raw material. For product approval, the packaging, labeling, and temperature should be evaluated. However, periodic microbiological, physicochemical, and sensory support assessment analyses are not required for receiving animal products. For the safety of the raw material, it was concluded that the largest impacts came from the regulation and supervision of the food sector provider because of the challenges of food service and a lack of requirements to use more complex evaluation methods during the reception of raw materials.

  10. Sustainable Product Service Systems in Small and Medium Enterprises (SMEs: Opportunities in the Leather Manufacturing Industry

    Directory of Open Access Journals (Sweden)

    Ricardo J. Hernández Pardo

    2012-01-01

    Full Text Available This paper presents an approach to identify opportunities to develop sustainable Product Service Systems (PSS involving Small and Medium Enterprises (SMEs. The purpose of the research is to build understanding of how the integration of product and service design and the use of Information and Communication Technologies (ICT can contribute to identify opportunities to develop sustainable PSS involving SMEs. In order to develop the approach, research with 16 Colombian Manufacturing SMEs was carried out. A reference model and four generic types of PSS according to the relationships between product and service design and ICT are used to analyse the data. Finally, the possibility of extending the approach into a general framework to work with other industries is discussed.

  11. The AskIT Service Desk: A Model for Improving Productivity and Reducing Costs

    Energy Technology Data Exchange (ETDEWEB)

    Ashcraft, Phillip Lynn [Los Alamos National Lab. (LANL), Los Alamos, NM (United States); Fogle, Blythe G. [Los Alamos National Lab. (LANL), Los Alamos, NM (United States); Cummings, Susan M. [Los Alamos National Lab. (LANL), Los Alamos, NM (United States); Lopez, Leon [Los Alamos National Lab. (LANL), Los Alamos, NM (United States)

    2016-07-29

    This was prepared for the business process improvement presentation to the Department of Energy. Los Alamos National Laboratory provides a single point of contact, the AskIT Service Desk, to address issues that impact customer productivity. At the most basic level, what customers want is for their calls to be received, to get a response from a knowledgeable analyst, and to have their issues resolved and their requests fulfilled. Providing a centralized, single point of contact service desk makes initiating technical or business support simple for the customer and improves the odds of immediately resolving the issue or correctly escalating the request to the next support level when necessary. Fulfilling customer requests through automated workflow also improves customer productivity and reduces costs. Finally, customers should be provided the option to solve their own problems through easy access to self-help resources such as frequently asked questions (FAQs) and how-to guides. To accomplish this, everyone who provides and supports services must understand how these processes and functions work together. Service providers and those who support services must “speak the same language” and share common objectives. The Associate Directorate for Business Innovation (ADBI) began the journey to improve services by selecting a known service delivery framework (Information Technology Infrastructure Library, or ITIL). From this framework, components that contribute significant business value were selected.

  12. Co-production in community mental health services: blurred boundaries or a game of pretend?

    Science.gov (United States)

    Kirkegaard, Sine; Andersen, Ditte

    2018-02-25

    The concept of co-production suggests a collaborative production of public welfare services, across boundaries of participant categories, for example professionals, service users, peer-workers and volunteers. While co-production has been embraced in most European countries, the way in which it is translated into everyday practice remains understudied. Drawing on ethnographic data from Danish community mental health services, we attempt to fill this gap by critically investigating how participants interact in an organisational set-up with blurred boundaries between participant categories. In particular, we clarify under what circumstances the blurred boundaries emerge as believable. Theoretically, we combine Lamont and Molnár's (2002) distinction between symbolic boundaries and social boundaries with Goffman's (1974) microanalysis of "principles of convincingness". The article presents three findings: (1) co-production is employed as a symbolic resource for blurring social boundaries; (2) the believability of blurred boundaries is worked up through participants' access to resources of validation, knowledge and authority; and (3) incongruence between symbolic and social boundaries institutionalises practices where participants merely act 'as if' boundaries are blurred. Clarification of the principles of convincingness contributes to a general discussion of how co-production frames the everyday negotiation of symbolic and social boundaries in public welfare services. © 2018 Foundation for the Sociology of Health & Illness.

  13. 4th CIRP International Conference on Industrial Product-Service Systems

    CERN Document Server

    Kimita, Koji

    2013-01-01

    Industrial Product-Service Systems (IPS2), which is defined as “an integrated industrial product and service offering that delivers value in use,” has expanded rapidly over the last decade. IPS2 has allowed us to achieve both high added value and high productivity and has enriched our QOL by improving the performance of products and services. We are now struggling with many awkward issues related to sustainability, but IPS2 is expected to be the “philosopher’s stone” for solving these issues. Following the pattern of conferences held in Cranfield in 2009, Linköping in 2010, and Braunschweig in 2011, the fourth International CIRP Conference on Industrial Product-Service Systems, held on November 8-9, 2012, in Tokyo, will cover various aspects of IPS2. Topics planned for this year’s conference reflect the latest IPS2 information in both the natural sciences and humanities and include case studies from various industries. IPS2 is still a relatively new field, so it is important to keep track of the ...

  14. Analyzing Lifestyle and Consumption Pattern of Hire Groups under Product Service Systems in Taiwan

    Directory of Open Access Journals (Sweden)

    Jui-Che Tu

    2013-01-01

    Full Text Available This study explores the characteristics of rental goods, integrates the green concept in the design and development, and introduces the concept of product service into the rental consumption trend in Taiwan. This study takes the questionnaire survey to collect various opinions of the consumers to rental consumption and also classifies the Taiwanese consumers into five clusters based on the life styles, and the names of clusters are simple financial management cluster, environment and taste cluster, fashionable and flexible cluster, careful purchase cluster, and smart consumption cluster. Finally, conclusions are as follows. (1 The green consumption cognition and attitude of the consumers to the environmental goods can help to master the factor of green consumption property for developing the rental commodities. (2 The market segmentation of the rental consumption market can be enhanced by the variables of available life styles. (3 The applications with product service rental characteristics should take the opinion feedback of the consumers into the sustainable product development conditions and expand the service property of the product. (4 As the cost of cradle-to-cradle recycling pattern is high, the support and promotion of the government can help to construct the business model of product service rental consumption and develop the rental economy.

  15. Matching food service products to consumer demands through product development alliances and modularisation

    DEFF Research Database (Denmark)

    Olsen, Johanne Rønnow

    2009-01-01

    in the composition of meal solutions and, therefore cannot control all processing steps and interactions with other meal components. In this project, it is proposed that cooperation between food producers on product development (product development alliances) in relation to meal solutions can improve the quality......An increasing number of meals are being consumed outside the home, and a new, interesting market for food producers are therefore emerging. However, meeting consumers’ demands, among others for quality, can represent a challenge, especially because producers are typically not involved....... In the case of meal solutions, this is a complex task, because there are several food producers involved, who are responsible for different parts of the product, and who all have their own priorities in relation to quality and product development. However, the consumer bases his quality evaluation primarily...

  16. The perception of quality mapping product and service quality to consumer perceptions

    CERN Document Server

    Kenyon, George N

    2015-01-01

    Exploring the concept of quality management from a new point of view, this book presents a holistic model of how consumers judge the quality of products. It links consumer perceptions of quality to the design and delivery of the final product, and presents models and methods for improving the quality of these products and services. It offers readers an improved understanding of how and why the design process must consider how the consumer will perceive a product or service. In order to facilitate the presentation and understanding of these concepts, illustrations and case examples are also provided throughout the book.   This book provides an invaluable resource for managers, designers, manufacturers, professional practitioners and academics interested in quality management. It also offers a useful supplementary text for marketing and quality management courses.

  17. Supporting Hydrometeorological Research and Applications with Global Precipitation Measurement (GPM) Products and Services

    Science.gov (United States)

    Liu, Zhong; Ostrenga, D.; Vollmer, B.; Deshong, B.; MacRitchie, K.; Greene, M.; Kempler, S.

    2016-01-01

    Precipitation is an important dataset in hydrometeorological research and applications such as flood modeling, drought monitoring, etc. On February 27, 2014, the NASA Global Precipitation Measurement (GPM) mission was launched to provide the next-generation global observations of rain and snow (http:pmm.nasa.govGPM). The GPM mission consists of an international network of satellites in which a GPM Core Observatory satellite carries both active and passive microwave instruments to measure precipitation and serve as a reference standard, to unify precipitation measurements from a constellation of other research and operational satellites. The NASA Goddard Earth Sciences (GES) Data and Information Services Center (DISC) hosts and distributes GPM data. The GES DISC is home to the data archive for the GPM predecessor, the Tropical Rainfall Measuring Mission (TRMM). GPM products currently available include the following:1. Level-1 GPM Microwave Imager (GMI) and partner radiometer products2. Goddard Profiling Algorithm (GPROF) GMI and partner products (Level-2 and Level-3)3. GPM dual-frequency precipitation radar and their combined products (Level-2 and Level-3)4. Integrated Multi-satellitE Retrievals for GPM (IMERG) products (early, late, and final run)GPM data can be accessed through a number of data services (e.g., Simple Subset Wizard, OPeNDAP, WMS, WCS, ftp, etc.). A newly released Unified User Interface or UUI is a single interface to provide users seamless access to data, information and services. For example, a search for precipitation products will not only return TRMM and GPM products, but also other global precipitation products such as MERRA (Modern Era Retrospective-Analysis for Research and Applications), GLDAS (Global Land Data Assimilation Systems), etc.New features and capabilities have been recently added in GIOVANNI to allow exploring and inter-comparing GPM IMERG (Integrated Multi-satelliE Retrievals for GPM) half-hourly and monthly precipitation

  18. Towards sustainability-driven innovation through product-service systems

    OpenAIRE

    Thompson, Anthony; Larsson, Tobias; Broman, Göran

    2011-01-01

    Many current sustainability considerations in industry constrain design space by emphasizing reduced material and energy flows across product life cycles. However, there are also opportunities for sustainability awareness to extend design space and drive innovation. Product-service systems (PSS) in particular can be a vehicle through which sustainability-driven innovation occurs. A framework for strategic sustainable development, including a backcasting approach, provides the basis for unders...

  19. PENGARUH SERVICE QUALITY, PRODUCT QUALITY DAN PERCEIVED VALUE TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN INDUSTRI KAYU PERHUTANI

    Directory of Open Access Journals (Sweden)

    Winarni Saftarya Timedina Gultom

    2016-07-01

    Full Text Available The purpose of this research is to analyze the influences of service quality, product quality and perceived value on the satisfaction and loyalty of the customers of Perhutani wood industry, the level of customer satisfaction and loyalty and managerial implications. Four data analysis techniques were used including the structural equation modeling partial least squares (SEMPLS with 24 exogenous latent variable attributes and 6 endogenous latent variable attributes; CSI, CLI and IPA. SEMPLS results showed that the variables of service quality (T-statistic=2, 79*>T-table=1, 96 and product quality (T-statistic=6, 45*>T-table=1, 96 significantly influence the satisfaction of the customers of Perhutani wood industry. Perceived value variable (T-statistic=0, 65service quality, product quality, and perceived value provided by Perhutani wood industry. The main priority of the performances to be improved based on IPA include the attributes of accuracy of product sizes: length, width, thickness, complaint handling, product delivery, service employees, comprehension of needs, officer awareness, information on the documents and prevailing prices, service time completion, purchase document accuracy, price certainty, allocation certainty, suitability prices with quality, and affordable product prices.Keywords: perhutani, wood industry, satisfaction, loyalty, SEMPLS

  20. Proposition Analysis of Fixed Broadband Services Based on Product Segmentation And Purchasing Power of Urban Society

    Directory of Open Access Journals (Sweden)

    Triyono Budi Santoso

    2016-03-01

    Full Text Available Tight competition in the broadband industry has forced the provider to have a good product propotition and strategy in the market, including market segmentation and type of services delivered based on customer’s expextation and intention to buy. This research aims to make a product proposition based on two major criteries in fixed broadband service, which are speed and price of the product, by looking into the competition in existing market (competitor’s product. As many players in Indonesia have created very tight situation, the will be launched product should have an attractive matter or differentiation in order to compete and get a “buy in” of the customer. In the research, some analysis was conducted across all the propositions by spreading questionnaires to respondents in urban area especially in Jakarta and Bandung, thus the provider can create product with an appropriate specifications to answer the needs of customers on their affordable price to buy. Some close-ended questions in the questionairres were scaled and performed by basic statistical approach methods. The result shows that product with affordable price is still become the choice of respondents in each segment (low, medium and high income. Price list per speed which is fitted to any segments is also suggested in this research. The result of the research can also be used to develop the product as a differentiation to be the choices and preferencesof customers.

  1. Co-evolution of smart energy products and services: A novel approach towards smart grids

    NARCIS (Netherlands)

    Reinders, Angele; Respinis, de Moreno; Loon, van Jorien; Stekelenburg, Anton; Bliek, Frits; Schram, Wouter; Sark, van Wilfried; Esteri, Tara; Uebermasser, Stefan; Lehfuss, Felix; Gultekin, Esin; Mierlo, Van Barbara; Markocic, Elena; Hassewend, Brigitte; Robledo, Carla; Papaioannou, Ioulia; Wijk, van Ad; Lagler, Mike; Schmautzer, Ernst; Hohn, Thomas; Fickert, Lothar

    2016-01-01

    In this paper we present our project on interdisciplinary evaluations of existing smart grid environments regarding (1) the technical performance of smart energy products and services, (2) end users perceptions, (3) stakeholder processes and (4) market aspects. Our evaluations are based on data and

  2. Co-Evolution of Smart Energy Products and Services : a Novel Approach towards Smart Grids

    NARCIS (Netherlands)

    Reinders, Angelina H.M.E.; De Respinis, Moreno; van Loon, J.; Stekelenburg, A.; Bliek, F.; Schram, Wouter; van Sark, Wilfried; Esteri, Tara; Uebermasser, Stefan; Lehfuss, Frits; Gultekin, Esin; van Mierlo, Barbara; Markočič, Elena; Hassewend, Brigitte; Robledo, Carla; Papaioannou, Ioulia; van Wijk, Ad; Lagler, Mike; Schmautzer, Ernst; Höhn, Thomas; Fickert, Lothar

    2016-01-01

    In this paper we present our project on interdisciplinary evaluations of existing smart grid environments regarding (1) the technical performance of smart energy products and services, (2) end users perceptions, (3) stakeholder processes and (4) market aspects. Our evaluations are based on data and

  3. Forest Management for Non-Wood Forest Products and Services in ...

    African Journals Online (AJOL)

    The contribution of Non-Wood Forest Products (NWFPs) and services in livelihood support has been reviewed. Quite a number of NWFPs are also important articles of commerce and contribute significantly to the economies various African countries. The non-consumptive role of forests has been examined in terms of ...

  4. Operational 333m Biophysical Products of the Copernicus Global Land Service for Agriculture Monitoring

    Science.gov (United States)

    Lacaze, R.; Smets, B.; Baret, F.; Weiss, M.; Ramon, D.; Montersleet, B.; Wandrebeck, L.; Calvet, J.-C.; Roujean, J.-L.; Camacho, F.

    2015-04-01

    The Copernicus Global Land service provides continuously a set of bio-geophysical variables describing, over the whole globe, the vegetation dynamic, the energy budget at the continental surface and some components of the water cycle. These generic products serve numerous applications including agriculture and food security monitoring. The portfolio of the Copernicus Global Land service contains Essential Climate Variables like the Leaf Area Index (LAI), the Fraction of PAR absorbed by the vegetation (FAPAR), the surface albedo, the Land Surface Temperature, the soil moisture, the burnt areas, the areas of water bodies, and additional vegetation indices. They are generated every hour, every day or every 10 days on a reliable automatic basis from Earth Observation satellite data. Beside this timely production, the available historical archives have been processed, using the same innovative algorithms, to get consistent time series as long as possible. All products are accessible, free of charge after registration through FTP/HTTP (land.copernicus.eu/global/>http://land.copernicus.eu/global/) and through the GEONETCast satellite distribution system. The evolution of the service towards the operations at 333m resolution is partly supported by the FP7/ImagineS project which focuses on the retrieval of LAI, FAPAR, fraction of vegetation cover and surface albedo from PROBA-V sensor data. The paper presents the innovations of the 333m biophysical products, make an overview of their current status, and introduce the next steps of the evolution of the Copernicus Global Land service.

  5. 77 FR 29537 - Standards and Specifications for Timber Products Acceptable for Use by Rural Utilities Service...

    Science.gov (United States)

    2012-05-18

    ... Standards and Specifications for Timber Products Acceptable for Use by Rural Utilities Service Electric and..., which amended its regulations on Electric and Telecommunications Standards and Specifications for..., wood crossarms (solid and laminated), transmission timbers and pole keys, and for quality control and...

  6. Product services for a resource-efficient and circular economy - A review

    NARCIS (Netherlands)

    Tukker, A.

    2015-01-01

    Since the 1990s, Product Service Systems (PSS) have been heralded as one of the most effective instruments for moving society towards a resource-efficient, circular economy and creating a much-needed 'resource revolution'. This paper reviews the literature on PSS in the last decade and compares the

  7. Innovative assistive technology in Finnish public elderly-care services: a focus on productivity.

    Science.gov (United States)

    Melkas, Helinä

    2013-01-01

    The study investigates ways in which technology use may help municipalities improve productivity in elderly-care services. A case study of Finnish elderly-care services provides responses concerning impacts, decisions and options in technology use. The research data were collected during a 'smart home pilot' implemented in four housing service units. Over 60 assistive devices were introduced in the smart homes used during short-term housing periods. Both customers and care staff's experiences as well as processes related to the use of assistive devices were investigated on the basis of survey questionnaires, interviews and feedback. Assistive device-related operational processes were investigated with the help of concepts of 'resource focus', 'lost motion' and 'intermediate storage'. Four central operational processes were identified. Design and desirability as well as costs, such as opportunity costs of assistive devices were also a focus. Significant factors related to productivity were disclosed in this way. Technology use versus productivity needs to be 'circled' from the points of view of individual users, workplaces, service processes, and larger technology options. There must be long-term patience to introduce technology properly into use to produce positive impacts on productivity. Customers and care staff have an interlinked, vital role to play as decision-makers' informants.

  8. Innovation and productivity in services and manufacturing : The role of ICT investment

    NARCIS (Netherlands)

    Aboal, D.; Tacsir, E.

    2015-01-01

    Several studies have highlighted ICT as a driver of firm productivity in developed countries. However, the evidence about the impacts of ICT on services and manufacturing and particularly for developing countries is scarce. This paper focuses on understanding the determinants of investments in ICT

  9. Impact of Quality of Servicing Information and Communication Enterprises on Their Productivity

    Directory of Open Access Journals (Sweden)

    Proskurnya Maryna H.

    2014-01-01

    Full Text Available The goal of the article lies in the study of influence of quality of servicing information and communication enterprises upon their productivity. The article analyses data of 42 projects that are realised by enterprises of the information and communication technology industry of Ukraine. Using statistical methods of calculation of productivity ratios and regression analysis, the article studies expediency of implementation of the methodology on improvement of CMMI processes using examples of Ukrainian enterprises. The article justifies the hypothesis of availability of correlation between the level of quality of services and productivity of information and communication enterprises, and also productivity growth when an enterprise goes to a higher level pursuant to CMMI methodology. Prospects of further studies in this direction are analysis of correlation between the project size and level of maturity of enterprise servicing as factors of influence upon its efforts, in order to find out whether they equally influence upon relatively big and small projects, and also the study of influence of increase of the level of quality of servicing due to high level certification upon results of enterprise operational activity.

  10. Assessing impacts of intensified biomass production and biodiversity protection on ecosystem services provided by European forests

    NARCIS (Netherlands)

    Verkerk, P.J.; Mavsar, R.; Giergiczny, M.; Lindner, M.; Edwards, D.; Schelhaas, M.J.

    2014-01-01

    To develop viable strategies for intensifying the use of forest biomass and for increasing forest protection, impacts on ecosystem services need to be assessed. We investigated the biophysical and economic impacts of increased forest biomass production and biodiversity protection on forest ecosystem

  11. A model of lost habits : towards a strategy to improve the acceptance of product service systems

    NARCIS (Netherlands)

    Schotman, H.; Ludden, Geke Dina Simone

    2015-01-01

    User acceptance is one of the largest barriers for the success of product-service systems (PSS). Often, PSS require a user to change his or her behaviour, which may conflict with existing habits. This results in non-acceptance of the PSS, which is disappointing for designers who aim to develop

  12. Risk and Protective Factors Associated with Gambling Products and Services: Indigenous Gamblers in North Queensland

    Science.gov (United States)

    Breen, Helen

    2012-01-01

    As part of a larger study, this paper reports on findings into risk and protective factors associated with gambling products and services by Indigenous Australians. Both Indigenous card gambling (traditional or unregulated) and commercial gambling (regulated) were investigated. Permission was granted by Indigenous Elders and by a university ethics…

  13. Can European sustainability and innovation policies accelerate the uptake of product-service systems?

    NARCIS (Netherlands)

    Tan, A.R.; Diaz Lopez, F.J.; Mudgal, S.; Tukker, A.

    2013-01-01

    This review paper presents preliminary results from on-going research on PSS policies in Europe. Despite the apparent potential of product-service systems (PSS) as more profitable, resource efficient and socially responsible, there has seemingly been limited uptake of this type of business model. A

  14. Can European eco-innovation policies accelerate the uptake of product-service systems?

    NARCIS (Netherlands)

    Tan, A.R.; Diaz Lopez, F.J.; Mudgal, S.; Tukker, A.

    2013-01-01

    Despite the apparent potential of product-service systems (PSS) as a more profitable, resource efficient and socially responsible form of eco-innovation, there has seemingly been limited uptake of this type of business model. A current gap in the literature is that most of the available academic

  15. Fostering creativity in product and service development: validation in the domain of information technology.

    Science.gov (United States)

    Zeng, Liang; Proctor, Robert W; Salvendy, Gavriel

    2011-06-01

    This research is intended to empirically validate a general model of creative product and service development proposed in the literature. A current research gap inspired construction of a conceptual model to capture fundamental phases and pertinent facilitating metacognitive strategies in the creative design process. The model also depicts the mechanism by which design creativity affects consumer behavior. The validity and assets of this model have not yet been investigated. Four laboratory studies were conducted to demonstrate the value of the proposed cognitive phases and associated metacognitive strategies in the conceptual model. Realistic product and service design problems were used in creativity assessment to ensure ecological validity. Design creativity was enhanced by explicit problem analysis, whereby one formulates problems from different perspectives and at different levels of abstraction. Remote association in conceptual combination spawned more design creativity than did near association. Abstraction led to greater creativity in conducting conceptual expansion than did specificity, which induced mental fixation. Domain-specific knowledge and experience enhanced design creativity, indicating that design can be of a domain-specific nature. Design creativity added integrated value to products and services and positively influenced customer behavior. The validity and value of the proposed conceptual model is supported by empirical findings. The conceptual model of creative design could underpin future theory development. Propositions advanced in this article should provide insights and approaches to facilitate organizations pursuing product and service creativity to gain competitive advantage.

  16. Factors Influencing the Types of Products and Services Purchased over the Internet.

    Science.gov (United States)

    Phau, Ian; Poon, Sui Meng

    2000-01-01

    Presents the findings of an empirical investigation of Internet shopping in Singapore. Compares Internet buying behavior between potential Internet buyers and non-Internet buyers, and concludes that the classification of different types of products and services will significantly influence consumer choice between a retail store and the Internet.…

  17. Quality of gourmand products and services and modern trends in restaurant industry

    Directory of Open Access Journals (Sweden)

    Ćirić Nata

    2014-01-01

    Full Text Available Improving Hotel offers by introducing different contents and services (swimming pools, bars, conference rooms, specialized restaurants, diverse and attractive cuisine, with strategic and holistic approach to the hotel - tourist activities, can lead to increased tourist traffic and tourist spending. The modern touristic demand is very critical and sophisticated, particularly in the terms of content and new culinary trends. Religious customs, traditions and different ways of living, vegetarianism, organic food, healthy food, slow food etc., determine the specific consciousness of the choice of foods and nutrition for many tourists. The restaurants known for their fine gastronomy and service are in a stronger competitive position than restaurants that do not keep the continuity of high quality products and services. Creating a restaurant with an organic, macrobiotic or vegetarian food can be a significant form of marketing strategy aim to establish a superior quality catering industry products and achievement of competitive advantage in that respect.

  18. Association Between Employee Dental Claims, Health Risks, Workplace Productivity, and Preventive Services Compliance.

    Science.gov (United States)

    Burton, Wayne N; Chen, Chin-Yu; Li, Xingquan; Schultz, Alyssa B

    2017-08-01

    This study examined differences in health risks and workplace outcomes among employees who utilized preventive dental services compared with other employees. A retrospective observational study of employees of a large financial services corporation, with data from health risk appraisal questionnaires, medical claims, pharmacy claims, and dental claims. Employees with no dental claims were significantly more likely to have a variety of health risk factors (such as obesity and tobacco use), health conditions (such as diabetes), absenteeism, and lost on-the-job productivity, and were significantly less likely to be compliant with clinical preventive services compared with those with preventive dental claims. Employees with preventive dental claims had fewer health risks and medical conditions and better health and productivity measures. Study employees underutilized free dental care; employers should incorporate preventive dental care awareness into their worksite wellness programs.

  19. How forest management affects ecosystem services, including timber production and economic return

    DEFF Research Database (Denmark)

    Duncker, Philipp S.; Raulund-Rasmussen, Karsten; Gundersen, Per

    2012-01-01

    processes. However, forests provide further services, including carbon sequestration, water quantity and quality, and preservation of biodiversity. In order to develop and implement strategies for sustainable forest management, it is important to anticipate the long-term effects of different forest......Forest ecosystems deliver multiple goods and services and, traditionally, forest owners tend to have a high interest in goods in the form of merchantable wood. As a consequence, forest management often aims to increase timber production and economic returns through intervention into natural...... management alternatives on the ability of the forest to provide ecosystem goods and services. Management objectives might emphasize economic interests at the expense of other services. Very few attempts have been made to illustrate and evaluate quantitatively the relationship between forest goods...

  20. Mind the gap! International Comparisons of Productivity in Services and Goods Production

    NARCIS (Netherlands)

    Inklaar, Robert; Timmer, Marcel; van Ark, Bart

    2006-01-01

    In this paper, we make a comparison of industry output, inputs and productivity growth and levels between seven advanced economies (Australia, Canada, France, Germany, Netherlands, UK and U.S.). Our industry-level growth accounts make use of input data on labour quantity (hours) and composition

  1. Mind the gap! International comparisons of productivity in services and goods production

    NARCIS (Netherlands)

    Inklaar, R.; Timmer, M.P.; van Ark, H.H.

    In this paper, we make a comparison of industry output, inputs and productivity growth and levels between seven advanced economies (Australia, Canada, France, Germany, the Netherlands, United Kingdom and United States). Our industry-level growth accounts make use of input data on labour quantity

  2. An approach for siting poplar energy production systems to increase productivity and associated ecosystem services

    Science.gov (United States)

    Ronald S. Zalesny; Deahn M. Donner; David R. Coyle; William L. Headlee

    2012-01-01

    Short rotation woody crops such as Populus spp. and their hybrids (i.e., poplars) are a significant component of the total biofuels and bioenergy feedstock resource in the USA. Production of these dedicated energy crops may result in large-scale land conversion, which leads to questions about their economic, logistic, and ecologic feasibility. To...

  3. An approach for siting poplar energy production systems to increase productivity and associated ecosystem services

    Science.gov (United States)

    R.S. Jr. Zalesny; D.M. Donner; D.R. Coyle; W.L. Headlee; R.B. Hall

    2010-01-01

    Short rotation woody crops (SRWC) such as Populus species and hybrids (i.e., poplars) are renewable energy feedstocks that are vital to reducing our dependence on non-renewable and foreign sources of energy used for heat, power, and transportation fuels. Highly productive poplars grown primarily on marginal agricultural sites are an important...

  4. A risk assessment approach to support the launching of new products, services or processes

    OpenAIRE

    Steen, Riana

    2015-01-01

    This research paper aims to develop a practical method to highlight certain key risk factors involved in the product development process. A new definition of the term “launch risk” is introduced in this work. The term is defined as the uncertainty about and severity of the consequences of failed launch. The launch could be the further development of existing products or the introduction of new products/services or processes. A risk management framework for launching is provided as well as a w...

  5. Product policy - the main component of the marketing mix in the Romanian health services.

    Science.gov (United States)

    Coculescu, B I; Purcarea, V L; Coculescu, E C

    2016-01-01

    The objectives of the reforms in the EU healthcare systems are based on the implementation of the marketing concept in the health systems, which are, among other things: • efficient management of the financial resources and control costs of the rendered health services; • increased satisfaction of the clients of health care services; • broad accessibility to health services; • effective implementation of modern technologies; • rational stimulation of medical services consumption; • achievement of a fair and neutral competition between the public/ private providers and health insurance companies; • introduction of performance criteria in order to increase the incomes of the medical staff and hierarchy in hospitals; • implementation of modern management methods in health services management; • decentralization of the public healthcare system. Product policy in the medical system of healthcare - the most important component of the marketing mix - is the attitude that addresses a medical organization to the volume, structure, and diversity of services subject to their own activities in relation to the requirements of the services market and the competitive actions of other medical institutions.

  6. Assessing the antecedents of customer loyalty on healthcare insurance products: Service quality; perceived value embedded model

    Directory of Open Access Journals (Sweden)

    Fadi Abdelmuniem Abdelfattah

    2015-11-01

    Full Text Available Purpose: This research aim to investigate the influence of service quality attributes towards customers’ loyalty on health insurance products. In addition, this research also tested the mediation role of perceived value in between service quality and customers’ loyalty on health insurance products. Design/methodology/approach: Based on the literature review, this research developed a conceptual model of customers loyalty embedded with service quality and perceived value. The study surveyed 342 healthcare insurance customers. Apart from assessing the reliability and validity of the constructs through confirmatory factor analysis, this research also used structural equation modelling (SEM approach to test the proposed hypothesis. Findings: The results from the inferential statistics revealed that the healthcare insurance customers are highly influenced by service quality followed by the perceived value in reaching their loyalty towards a particular health insurance service provider. Research limitations/implications: The sample for this study is based on health insurance customers only and it is suggested that future studies enlarge the scope to include others type of customers of different insurance products. Practical implications: In order to encourage the customers to more loyal towards their service providers, this research will add value for the mangers to understand the items of service quality and considering the perceived value of the target customers in order to optimize their loyalty. As whole, the outcome of this research will assist managers for better understanding of the customers’ loyalty antecedents under the perspective of healthcare insurance products. Originality/value: This paper has tried to provide a comprehensive understanding about customers’ loyalty under the perspective of service quality and perceived values context in the Malaysian health care insurance industry. Since there was a lack of such research in

  7. The Value of Product-enabled Services in Top R&D Spenders in Canada and Europe

    DEFF Research Database (Denmark)

    Tanev, Stoyan; Liotta, Giacomo; Kleismantas, Andrius

    This paper is based on an empirical study addressing the value of product-enabled services in top R&D spenders from Canada and Europe. The focus is on product-driven firms for which new service development is particularly challenging. Existing literature on the value attributes of hybrid value...... value were generated and used to search for their presence online on companies’ websites. Factor analysis was used to identify groups of keyword combinations that were interpreted in terms of specific service value attributes. It was applied separately to the Canadian and the European samples of firms....... The results show that the main service value attributes for Canadian firms are: better service effectiveness, higher market share, higher service quality, and customer satisfaction. The service value attributes for the European firms of the sample include, among others, product added-value, product...

  8. APPS4GMES- Development Of Operational Products And Services For GMES- A Bavarian Initiative

    Science.gov (United States)

    Appel, F.; Bach, H.; Heege, T.; de la Mar, J.; Siegert, F.; Rucker, G.

    2013-12-01

    The project APPS4GMES aims to develop prototype service chains based on standardized pre-processed EO data for operational product provision and dissemination. The specific pilot applications will be provided in the context of agriculture, water quality and quantity, environmental monitoring and climate protection by the different partners. The challenge of APPS4GMES is the creation of the operational pilot services using the Sentinel satellites in terms of handling large data volumes and data streams, as well as automated information extraction and the use of cloud computing. To operate these services efficiently in the long term, the implementation of operational interfaces and data access mechanisms, as well as quality-controlled processing chains from data pre-processing up to the final product are mandatory. One of the main targets of the project is the optimized use of cloud computing as a dynamic service infrastructure, which provides the partners a scalable access to storage and computing capacities for the different needs of the services.

  9. USDA Foreign Agricultural Service overview for operational monitoring of current crop conditions and production forecasts.

    Science.gov (United States)

    Crutchfield, J.

    2016-12-01

    The presentation will discuss the current status of the International Production Assessment Division of the USDA ForeignAgricultural Service for operational monitoring and forecasting of current crop conditions, and anticipated productionchanges to produce monthly, multi-source consensus reports on global crop conditions including the use of Earthobservations (EO) from satellite and in situ sources.United States Department of Agriculture (USDA) Foreign Agricultural Service (FAS) International Production AssessmentDivision (IPAD) deals exclusively with global crop production forecasting and agricultural analysis in support of the USDAWorld Agricultural Outlook Board (WAOB) lockup process and contributions to the World Agricultural Supply DemandEstimates (WASE) report. Analysts are responsible for discrete regions or countries and conduct in-depth long-termresearch into national agricultural statistics, farming systems, climatic, environmental, and economic factors affectingcrop production. IPAD analysts become highly valued cross-commodity specialists over time, and are routinely soughtout for specialized analyses to support governmental studies. IPAD is responsible for grain, oilseed, and cotton analysison a global basis. IPAD is unique in the tools it uses to analyze crop conditions around the world, including customweather analysis software and databases, satellite imagery and value-added image interpretation products. It alsoincorporates all traditional agricultural intelligence resources into its forecasting program, to make the fullest use ofavailable information in its operational commodity forecasts and analysis. International travel and training play animportant role in learning about foreign agricultural production systems and in developing analyst knowledge andcapabilities.

  10. Microfoundations for Sustainable Growth with Eco-Intelligent Product Service-Arrangements

    Directory of Open Access Journals (Sweden)

    Najine Ameli

    2013-03-01

    Full Text Available This paper argues that the contemporary growth paradigm needs to be reconsidered on a micro level of consumption and product service-systems. This becomes necessary since a dynamic link between macro strategies and micro implementation of sustainable growth is missing up to date. Therefore, mainstream sustainability strategies of efficiency and consistency are extended by sufficiency in order to integrate strategies for individual welfare within their social environment. Limits to and drivers for growth are revised and updated socially in terms of qualitative values, diminishing marginal utility or symbolic social distinction. We elaborate a definition of sustainable growth that fosters individual welfare by enhancing social enactment within the boundaries of environmental space. Shifting focus on social aspects in design fosters more sustainable production and consumption patterns while sustaining individual welfare. We derive latent indications for eco-intelligent product service-arrangements and evaluate to concepts by referring to introduced definitions and according indications. With doing so, we illustrate new pathways for the translation of sustainable growth and strategies into product service-systems.

  11. Getting out what we put in: productivity of the English National Health Service.

    Science.gov (United States)

    Castelli, Adriana; Laudicella, Mauro; Street, Andrew; Ward, Padraic

    2011-07-01

    Many countries are incorporating direct measures of non-market outputs in the national accounts. For any particular output to be included there has to be data about it for two adjacent periods. This is problematic because the classification of non-market outputs is often subject to wholesale revision. We outline the challenges associated with classification changes and propose a solution. To illustrate we construct output and input indices and estimate productivity growth of the English National Health Service (NHS) for the period 2003-2004 to 2007-2008. Our index of output growth incorporates all care provided to NHS patients and captures improvements in survival rates, waiting times and disease management. We find that more patients are being treated and the quality of the care they receive has been improving. We implement our approach to dealing with changes as to how health services are defined and show what effect this has on estimates of output growth. Our index of input growth captures all labour, intermediate and capital inputs into health service production and we improve on how capital has been measured in the past. Inputs have increased over time but there has also been a slowdown since 2005-2006, primarily the result of a levelling off in staff recruitment and less reliance on the use of agency staff. Productivity is assessed by comparing output growth with growth in inputs, the net effect being constant productivity growth between 2003-2004 and 2007-2008.

  12. EPOSAR: an innovative service to provide EPOS community with advanced DInSAR products

    Science.gov (United States)

    Manunta, Michele; De Luca, Claudio; Elefante, Stefano; Lanari, Riccardo; Pepe, Antonio; Zinno, Ivana; Casu, Francesco

    2015-04-01

    The quantitative evaluation of ground deformation is traditionally based on in-situ surveying techniques that, through the intensive use of GPS stations, automatic total stations and levelling benchmarks, can measure up to sub-centimetre displacements. In the last decades, the extensive use of satellite remote sensing data, such as Synthetic Aperture Radar (SAR) images, has represented an important breakthrough in the context of non-invasive ground deformation analyses over large areas, thanks to their large spatial coverage and relatively short revisit time, as well as to their medium-high ground resolution. In such a context, the well-known Differential SAR Interferometry (DInSAR) technique allows us to map and measure deformation phenomena due to both natural and man-made causes with centimetre to millimetre accuracy. The Earth Science community has a wide interest in the use of DInSAR displacement maps both for crisis management and risk mitigation activities, and for surveillance, monitoring and analysis of geophysical phenomena. In areas characterized by high level of hazards the availability of routinely generated advanced DInSAR products would allow a fast analysis of their current status, providing a near real time monitoring. Similarly, an on-demand service would allow the customization of the products by selecting the area of interest, the SAR data to be processed, and other processing parameters to be set by the users to edit/correct/improve the final products. In this work we discuss the Satellite Data Thematic Core Service of EPOS and we present the EPOSAR service. In particular, the EPOSAR service, based on the well-known DInSAR approach referred to as Small Baseline Subset (SBAS), accomplishes a shared and synergic Earth Observation (EO) service aimed at designing, implementing and harmonizing efficient satellite data processing chains capable of ingesting the significantly increased data stream expected from the ESA Sentinel-1 satellites. EPOSAR

  13. Global Precipitation Measurement (GPM) Mission Products and Services at the NASA Goddard Earth Sciences Data and Information Services Center (GES DISC)

    Science.gov (United States)

    Liu, Z.; Ostrenga, D.; Vollmer, B.; Kempler, S.; Deshong, B.; Greene, M.

    2015-01-01

    The NASA Goddard Earth Sciences (GES) Data and Information Services Center (DISC) hosts and distributes GPM data within the NASA Earth Observation System Data Information System (EOSDIS). The GES DISC is also home to the data archive for the GPM predecessor, the Tropical Rainfall Measuring Mission (TRMM). Over the past 17 years, the GES DISC has served the scientific as well as other communities with TRMM data and user-friendly services. During the GPM era, the GES DISC will continue to provide user-friendly data services and customer support to users around the world. GPM products currently and to-be available: -Level-1 GPM Microwave Imager (GMI) and partner radiometer products, DPR products -Level-2 Goddard Profiling Algorithm (GPROF) GMI and partner products, DPR products -Level-3 daily and monthly products, DPR products -Integrated Multi-satellitE Retrievals for GPM (IMERG) products (early, late, and final) A dedicated Web portal (including user guides, etc.) has been developed for GPM data (http://disc.sci.gsfc.nasa.gov/gpm). Data services that are currently and to-be available include Google-like Mirador (http://mirador.gsfc.nasa.gov/) for data search and access; data access through various Web services (e.g., OPeNDAP, GDS, WMS, WCS); conversion into various formats (e.g., netCDF, HDF, KML (for Google Earth), ASCII); exploration, visualization, and statistical online analysis through Giovanni (http://giovanni.gsfc.nasa.gov); generation of value-added products; parameter and spatial subsetting; time aggregation; regridding; data version control and provenance; documentation; science support for proper data usage, FAQ, help desk; monitoring services (e.g. Current Conditions) for applications. The United User Interface (UUI) is the next step in the evolution of the GES DISC web site. It attempts to provide seamless access to data, information and services through a single interface without sending the user to different applications or URLs (e.g., search, access

  14. Citizen participation in health services co-production: a roadmap for navigating participation types and outcomes.

    Science.gov (United States)

    Farmer, Jane; Taylor, Judy; Stewart, Ellen; Kenny, Amanda

    2017-06-23

    Primary healthcare managers are required to include citizens in service co-design and co-production. Health policy guidance appears deceptively simple and largely outlines how people could participate in a range of health services activities. Policy tends to neglect outcomes assessment, and a multidisciplinary academic literature corpus is large and complex to navigate for practical, time-poor managers. In this paper, we set out to provide a summary 'map' of key concepts in participation to assist managers in aligning participants, activities, expected outcomes and outcome indicators, and to consider contextual factors that could affect participation processes and outcomes. The intention is a practical tool for planning and evaluation of participation. The map is built drawing on policy guidance, literature and authors' experiences of implementing and researching health services participation.

  15. Comparing Electronic Human Resource Management Systems Efficiency In Production Organization amp Service Organizations

    Directory of Open Access Journals (Sweden)

    Ali Hadian

    2015-08-01

    Full Text Available Today the organizations used information technology in performing human resource department affairs and this is called as electronic human resource management EHRM. In fact as the competitive complexity increases the need for implementing EHRM in production and service businesses increases too. This paper is written in order to specify the importance of implementing EHRM in production and service organizations and also to evaluate efficiency rate and the importance degree in these two ones. In this paper first the topics literature and the most important aspects of implementing these systems will be reviewed and after categorizing these views the hierarchal model will be proposed by applying AHP method. The result of analyzing this model by EXPERT CHOICE software shows that implementing EHRM in both kinds of organizations has the same importance however there is a large difference between them in implementing aspects.

  16. Productivity Growth in the English National Health Service from 1998/1999 to 2013/2014.

    Science.gov (United States)

    Bojke, Chris; Castelli, Adriana; Grašič, Katja; Street, Andrew

    2017-05-01

    Productivity growth is a key measure against which National Health Service (NHS) achievements are judged. We measure NHS productivity growth as a set of paired year-on-year comparisons from 1998/1999-1999/2000 through 2012/2013-2013/2014, which are converted into a chained index that summarises productivity growth over the entire period. Our measure is as comprehensive as data permit and accounts for the multitude of diverse outputs and inputs involved in the production process and for regular revisions to the data used to quantify outputs and inputs. Over the full-time period, NHS output increased by 88.96% and inputs by 81.58%, delivering overall total factor productivity growth of 4.07%. Productivity growth was negative during the first two terms of Blair's government, with average yearly growth rate of -1.01% per annum (pa) during the first term (to 2000/2001) and -1.49% pa during the second term (2000/2001-2004/2005). Productivity growth was positive under Blair's third term (2004/2005-2007/2008) at 1.41% pa and under the Brown government (2007/2008-2010/2011), averaging 1.13% pa. Productivity growth remained positive under the Coalition (2010/2011-2013/2014), averaging 1.56% pa. © 2016 The Authors Health Economics Published by John Wiley & Sons Ltd. © 2016 The Authors Health Economics Published by John Wiley & Sons Ltd.

  17. Defense Logistics Agency Support for Environmental Sustainability - Products and Services Supporting Environmental Requirements

    Science.gov (United States)

    2011-05-12

    Cleaning of Canopies and Optics • Environmentally Compliant Chemical Paint Strippers • COTS Environmentally Compliant Non- Structural Adhesives • Non...Today • Background on DLA • Environmentally-oriented Services from DLA • Green Product Highlights from DLA • Environmental Attributes • Green Shopping...are Environmentally-oriented • Energy support • “Buying Green ” course • Hazardous Material Information Resource System • Hazardous Technical

  18. Design and Analysis of Health Products and Services: An Example at a Specialized COPD Unit

    Science.gov (United States)

    Domingo, Christian; Rubio, Vicente Ortún

    2008-01-01

    Health care demands have increased dramatically in recent decades. With the introduction of major changes in the management of health problems, health care costs have spiralled. Today, in the interests of cost control, medicine is geared towards outpatient care whenever possible. In this process, the medical community has been obliged to adapt its traditional criteria to the dictates of national economies. Today the criteria for the organization and evaluation of the health services are based on the concepts of efficacy, effectiveness and efficiency. This has led to the emergence of a new discipline for the design and evaluation of medical service production, known as servuction, an amalgam of “service” and “production”. The organigram of a new health product should include the problems the program faces and the steps proposed to overcome these problems. The concept of evaluation can be divided into two categories: administrative evaluation, and evaluative research. Avedis Donabedian was one of the founders of evaluative research, based on an easy-to-remember triad: structure-process-results. In the final evaluation of a new health care model, the innovations it provides must be considered. In this article we describe the stages involved in the design of a new health product and correlate them with the types of evaluation that should be applied at each point in the process. Our discussion addresses general aspects of servuction, but also focuses on the design of a particular service, created to care for patients with severe COPD. PMID:19340319

  19. Modelling impacts of second generation bioenergy production on Ecosystem Services in Europe

    Science.gov (United States)

    Henner, Dagmar; Smith, Pete; Davies, Christian; McNamara, Niall

    2016-04-01

    Bioenergy crops are an important source of renewable energy and are a possible mechanism to mitigate global climate warming, by replacing fossil fuel energy with higher greenhouse gas emissions. There is, however, uncertainty about the impacts of the growth of bioenergy crops on ecosystem services. This uncertainty is further enhanced by the unpredictable climate change currently going on. The goal of this project is to develop a comprehensive model that covers high impact, policy relevant ecosystem services at a Continental scale including biodiversity and pollination, water and air security, erosion control and soil security, GHG emissions, soil C and cultural services like tourism value. The technical distribution potential and likely yield of second generation energy crops, such as Miscanthus, Short Rotation Coppice (SRC) with willow, poplar, eucalyptus and other broadleaf species and Short Rotation Forestry (SRF), is currently being modelled using ECOSSE, DayCent, SalixFor and MiscanFor, and ecosystem models will be used to examine the impacts of these crops on ecosystem services. The project builds on models of energy crop production, biodiversity, soil impacts, greenhouse gas emissions and other ecosystem services, and on work undertaken in the UK on the ETI-funded ELUM project (www.elum.ac.uk). In addition, methods like water footprint tools, tourism value maps and ecosystem valuation tools and models (e.g. InVest, TEEB database, GREET LCA Model, World Business Council for Sustainable Development corporate ecosystem valuation, Millennium Ecosystem Assessment and the Ecosystem Services Framework) will be utilised. Research will focus on optimisation of land use change feedbacks on above named ecosystem services, impact on food security, land management practices and impacts from climate change. We will present results for GHG emissions and soil organic carbon change after different land use change scenarios (e.g. arable to Miscanthus, forest to SRF), and

  20. Managing Bioenergy Production on Arable Field Margins for Multiple Ecosystem Services: Challenges and Opportunities

    Science.gov (United States)

    Ferrarini, Andrea; Serra, Paolo; Amaducci, Stefano; Trevisan, Marco; Puglisi, Edoardo

    2013-04-01

    Growing crops for bioenergy is increasingly viewed as conflicting with food production. However, energy use continues to rise and food production requires fuel inputs, which have increased with intensification. The debate should shift from "food or fuel" to the more challenging target: how the increasing demand for food and energy can be met in the future, particularly when water and land availability will be limited. As for food crops, also for bioenergy crops it is questioned whether it is preferable to manage cultivation to enhance ecosystem services ("land sharing" strategy) or to grow crops with lower ecosystem services but higher yield, thereby requiring less land to meet bioenergy demand ("land sparing" strategy). Energy crop production systems differ greatly in the supply of ecosystem services. The use of perennial biomass (e.g. Switchgrass, Mischantus, Giant reed) for energy production is considered a promising way to reduce net carbon emissions and mitigate climate change. In addition, regulating and supporting ecosystem services could be provided when specific management of bioenergy crops is implemented. The idea of HEDGE-BIOMASS* project is to convert the arable field margins to bioenergy crop production fostering a win-win strategy at landscape level. Main objective of the project is to improve land management to generate environmental benefits and increase farmer income. The various options available in literature for an improved field boundary management are presented. The positive/unknown/negative effects of growing perennial bioenergy crops on field margins will be discussed relatively to the following soil-related ecosystem services: (I) biodiversity conservation and enhancement, (II) soil nutrient cycling, (III) climate regulation (reduction of GHG emissions and soil carbon sequestration/stabilization, (IV) water regulation (filtering and buffering), (V) erosion regulation, (VI) pollination and pest regulation. From the analysis of available

  1. Crowdsourcing New Product Design on the Web: An Analysis of Online Designer Platform Service

    Directory of Open Access Journals (Sweden)

    Xin Dai

    2013-01-01

    Full Text Available A designer is a core resource in the fashion industry. Successful designers need to be creative and quick to understand the business and wider environment in which they are operating. The Designer Platform Service (DPS, which combines the mechanism of crowdsourcing and group buying on the web, provides a platform for entrant designers to try their abilities in the real market practice. Freelance designers post design samples or sketches of products on the website of DPS, and consumers may preorder the products (each at a fixed price online based on the design information. Once the number of ordering reaches or passes a certain threshold, that is, the minimum production quantity (MPQ, DPS will arrange for production and delivery according to the orders received. This novel service boosts the growth of entrant designers and links designing works with real markets directly. We are interested in how the price and MPQ decisions are made in DPS, with consideration of the entrant designer's objective, decision sequences, and customer demand structures. We develop Stackelberg games to model and derive the equilibrium solutions under individual scenarios. Our findings suggest feasibility of the DPS business model.

  2. Relationship between C:N/C:O stoichiometry and ecosystem services in managed production systems.

    Directory of Open Access Journals (Sweden)

    Bhim B Ghaley

    Full Text Available Land use and management intensity can influence provision of ecosystem services (ES. We argue that forest/agroforestry production systems are characterized by relatively higher C:O/C:N and ES value compared to arable production systems. Field investigations on C:N/C:O and 15 ES were determined in three diverse production systems: wheat monoculture (Cwheat, a combined food and energy system (CFE and a beech forest in Denmark. The C:N/C:O ratios were 194.1/1.68, 94.1/1.57 and 59.5/1.45 for beech forest, CFE and Cwheat, respectively. The economic value of the non-marketed ES was also highest in beech forest (US$ 1089 ha(-1 yr(-1 followed by CFE (US$ 800 ha(-1 yr(-1 and Cwheat (US$ 339 ha(-1 yr(-1. The combined economic value was highest in the CFE (US$ 3143 ha(-1 yr(-1 as compared to the Cwheat (US$ 2767 ha(-1 yr(-1 and beech forest (US$ 2365 ha(-1 yr(-1. We argue that C:N/C:O can be used as a proxy of ES, particularly for the non-marketed ES, such as regulating, supporting and cultural services. These ES play a vital role in the sustainable production of food and energy. Therefore, they should be considered in decision making and developing appropriate policy responses for land use management.

  3. Relationship between C:N/C:O stoichiometry and ecosystem services in managed production systems.

    Science.gov (United States)

    Ghaley, Bhim B; Sandhu, Harpinder S; Porter, John R

    2015-01-01

    Land use and management intensity can influence provision of ecosystem services (ES). We argue that forest/agroforestry production systems are characterized by relatively higher C:O/C:N and ES value compared to arable production systems. Field investigations on C:N/C:O and 15 ES were determined in three diverse production systems: wheat monoculture (Cwheat), a combined food and energy system (CFE) and a beech forest in Denmark. The C:N/C:O ratios were 194.1/1.68, 94.1/1.57 and 59.5/1.45 for beech forest, CFE and Cwheat, respectively. The economic value of the non-marketed ES was also highest in beech forest (US$ 1089 ha(-1) yr(-1)) followed by CFE (US$ 800 ha(-1) yr(-1)) and Cwheat (US$ 339 ha(-1) yr(-1)). The combined economic value was highest in the CFE (US$ 3143 ha(-1) yr(-1)) as compared to the Cwheat (US$ 2767 ha(-1) yr(-1)) and beech forest (US$ 2365 ha(-1) yr(-1)). We argue that C:N/C:O can be used as a proxy of ES, particularly for the non-marketed ES, such as regulating, supporting and cultural services. These ES play a vital role in the sustainable production of food and energy. Therefore, they should be considered in decision making and developing appropriate policy responses for land use management.

  4. Integrated platform for home services using new products and services for senior citizens Call CNAV-CARSAT 2015.

    Science.gov (United States)

    Noguès, Michel; Laune, Daniel; Paccard, Delphine; Coupet, Anne-Laure; Millot-Keurinck, Justine; Bototo, Narjis; Bertrand, Marine; Bousquet, Jean

    2017-03-01

    This project is part of: i) the risks of ageing prevention policy of the French retirement and occupational health insurance agency of Languedoc Roussillon (Carsat-LR) and ii) the European innovation partnership on active and healthy ageing (EIP on AHA). It aims to support senior citizens who live independently and have been identified at risk of frailty on a social or health level. The purpose is to increase legibility as well as technical and financial access to innovations for vulnerable seniors who are remote from the digital era, through a multiservice user-friendly platform. Launched at the end of 2015, the project rallies over 10 actors of the silver economy currently developing personalised ICT tools to improve the safety and comfort of seniors and the coordination between health and social care. The objective is threefold: i) developing new adapted technologies, ii) having them evaluated by retirees and professionals and iii) making them accessible to the ICT web platform which will provide tutorials and prices and collect opinions from users and professionals. 500 retirees selected by CARSAT-LR will be testing these new devices and solutions which will be provided without charge. The following will be evaluated: i) feedback from users; ii) benefits gained through accessing comprehensive and appropriate information; iii) coordination of caregivers and professionals; iv) enjoyment from using the products (access to games, social links, customer confidence, sense of safety). This is a unique opportunity to mobilise solutions in a structured manner, bringing together competing businesses under a consortium agreement. Advantages for these businesses include acceleration of development and availability of their adapted solutions as well as the possibility to test their products on a significant panel of people. Professional caregiver's data follow-up will identify seniors at risk of frailty, proposing preventive actions and local services tailored to their

  5. THE MARKETING MIX AND THE COMPLEX PACKAGES OF PRODUCTS AND SERVICES

    Directory of Open Access Journals (Sweden)

    Adina Claudia NEAMŢU

    2010-12-01

    Full Text Available From its appearance until now, marketing has been approached under diverse aspects, from market theories to constituent elements, all being based on the four elements of the marketing mix: product, price, placement and promotion, developing around them specific policies, the inner correlations, investigation methods and techniques, experimental texts and motivation studies. The development of products with special characteristics, highly specialized, but also the ever growing competition between producers and sellers, the more diversified and elaborate options of customers, wanting to satisfy superior needs, like recognition, social status and esteem, safety, appreciation, all lead to the apparition and commercialization of complex product and service packages.48 These cannot be analyzed and reflected in the scientific literature with just the classic elements of the marketing mix. To these, we can add the process, people, tightly linked to the process and the physical evidence, or place where the personnel interacts with the customers.

  6. The influence of production engineering in health care services: a bibliometric study focused on operational techniques

    Directory of Open Access Journals (Sweden)

    Maria Cecília Nascimento Rodrigues

    2016-03-01

    Full Text Available Production Engineering is originated on industrial applications, thereof developed methods and techniques along the last century were influenced by them. However, to the extent that such techniques spillover to non-industrial sectors, interesting opportunities arise. This paper presents a bibliometric study regarding the application of operational techniques that come from Production Engineering areas of study on health care services. The study is based on articles indexed by Scopus database from 2004 to 2014. Data collected was organized in several dimensions such as authors, countries, institutions and publication years and the main particularities were emphasized and discussed. Finally, some opportunities are identified both for the practice in health care units and new research in Production Engineering.

  7. Modelling impacts of second generation bioenergy production on Ecosystem Services in Europe

    Science.gov (United States)

    Henner, D. N.; Smith, P.; Davies, C.; McNamara, N. P.

    2016-12-01

    Bioenergy crops are an important source of renewable energy and likely to play a major role in transitioning to a lower CO2 energy system. There is, however, uncertainty about the impacts of the growth of bioenergy crops on broader sustainability encompassed by ecosystem services, further enhanced by ongoing climate change. The goal of this project is to develop a comprehensive model that covers ecosystem services at a continental scale including biodiversity and pollination, water and air security, erosion control and soil security, GHG emissions, soil C and cultural services like tourism value. The technical distribution potential and likely yield of second generation energy crops, such as Miscanthus, Short Rotation Coppice (SRC; willow and poplar) was modelled using ECOSSE, DayCent, SalixFor and MiscanFor models. In addition, methods like water footprint tools, tourism value maps and ecosystem valuation tools and models are utilised. We will present results for synergies and trade-offs between land use change and ecosystem services, impact on food security and land management. Further, we will show modelled yield maps for different cultivars of Miscanthus, willow and poplar in Europe and constraint/opportunity maps based on projected yield and other factors e.g. total economic value, technical potential, current land use, climate change and trade-offs and synergies. It will be essential to include multiple ecosystem services when assessing the potential for bioenergy production/expansion that does not impact other land uses or provisioning services. Considering that the soil GHG balance is dominated by change in soil organic carbon (SOC) and the difference among Miscanthus and SRC is largely determined by yield, an important target for management of perennial energy crops is to achieve the best possible yield using the most appropriate energy crop and cultivar for the local situation. This research could inform future policy decisions on bioenergy crops in

  8. Informal Space in the Urban Waterscape: Disaggregation and Co-Production of Water Services

    Directory of Open Access Journals (Sweden)

    Rhodante Ahlers

    2014-02-01

    Full Text Available This special issue explores the realities of water provision in 'informal' urban spaces located in different parts of the world through eight empirical, case-based papers. The collection of articles shows that formality and informality are fluid concepts that say more about the authority to legitimate certain practices than describe the condition of that particular practice. In this introductory article we provide a historical overview that links the academic discussion on informality to urban water supply practices. Subsequently, we propose the concepts of disaggregation and co-production to describe how informality works, and how ideas about (informality are mobilised to label particular practices and service modalities. Disaggregation reveals that a single service delivery mechanism may incorporate activities, varying according to the degree to which they are formal or informal. Co-production describes a process where hybrid service provision modalities are produced as a result of the articulation of socio-political, economic, biophysical and infrastructural drivers. The article concludes by identifying a series of research directions that emerged as a result of producing this special issue.

  9. Achieving Resiliency in Production Worldwide Grid Services for the Large Hadron Collider at CERN

    CERN Document Server

    Shiers, J

    2007-01-01

    The world’s coolest machine – also the largest scientific instrument to date – will enter production in 2008. Operating at a temperature below 2oK, the Large Hadron Collider (LHC) at CERN will generate massive amounts of data – some 15PB per year – that will require significant computational and storage resources. A worldwide production Grid, the Worldwide LHC Computing Grid (WLCG) [1] has been setup, building on the infrastructures of two main Grids – the Open Science Grid (OSG) in the US [2] and the Enabling Grids for E-SciencE in Europe (EGEE) [3] and elsewhere. This is a highly complex system with many components but which must provide a robust and resilient service. This paper describes the state of the Grid in terms of resiliency and is based on a workshop on WLCG Service Reliability held at CERN in November 2007. The goals of the workshop were to discuss and agree the primary techniques for designing, building, deploying and operating robust and resilient services. Concret...

  10. Food production, ecosystem services and biodiversity: We can't have it all everywhere.

    Science.gov (United States)

    Holt, Alison R; Alix, Anne; Thompson, Anne; Maltby, Lorraine

    2016-12-15

    Debate about how sustainable intensification and multifunctionality might be implemented continues, but there remains little understanding as to what extent they are achievable in arable landscapes. Policies that influence agronomic decisions are rarely made with an appreciation of the trade-offs that exist between food production, biodiversity conservation and ecosystem service provision. We present an approach that can reveal such trade-offs when used to assess current and future policy options that affect agricultural inputs (e.g. pesticides, nutrients) and practices. In addition, by demonstrating it in a pesticide policy context, we show how safeguarding a range of ecosystem services may have serious implications for UK food security. We suggest that policy change is most usefully implemented at a landscape scale to promote multifunctionality, tailoring pesticide risk assessment and incentives for management that support bundles of ecosystem services to specific landscape contexts. In some instances tough trade-offs may need to be accepted. However, our approach can ensure that current knowledge is used to inform policy decisions for progress towards a more balanced food production system. Copyright © 2016 The Authors. Published by Elsevier B.V. All rights reserved.

  11. Do Digital Systems and Concept in Modern Public Service Production Have a Negative Impact on Citizens as End-Users?

    DEFF Research Database (Denmark)

    Pedersen, John Storm; Rendtorff, Jacob Dahl

    2016-01-01

    production. Second, we claim that digital systems and concepts develop a new institutional logic within modern public service production: the ‘digital logic’. Third, we analyze and discuss the new logic´s possible impact on citizens as end-users. Fourth, we discuss the ethical dimensions of values and ethics......Do digital systems and concepts in modern public service production have a negative impact on citizens as end-users? To answer this research question, we shall first present our theoretical framework ‘the institutional logics perspective’ and show how we deploy this on modern public service...

  12. Evaluating the Effects of Co-Production Initiatives in Public Service Organizations

    DEFF Research Database (Denmark)

    Brix, Jacob; Krogstrup, Hanne Kathrine; Mortensen, Nanna Møller

    2017-01-01

    A change from New Public Management to New Public Governance (NPG) does not occur overnight. This forces public service organizations to develop new hybrid organizational forms as strategic response to the current situation. In NPG the basic assumption is that coproduction will result in increased...... efficiency and effectiveness for public service organizations as a new organizational recipe. However, a recent review determines that only few empirical studies document these claimed effects. To enable the creation of more empirical evidence that establish the effects of co-production, the purpose of our...... if and how the new organizational recipe ‘co-production’ is delivering what we are told – and what we hope for....

  13. Scaling up ATLAS Event Service to production levels on opportunistic computing platforms

    CERN Document Server

    Benjamin, Douglas; The ATLAS collaboration; Ernst, Michael; Guan, Wen; Hover, John; Lesny, David; Maeno, Tadashi; Nilsson, Paul; Tsulaia, Vakhtang; van Gemmeren, Peter; Vaniachine, Alexandre; Wang, Fuquan; Wenaus, Torre

    2016-01-01

    Continued growth in public cloud and HPC resources is on track to overcome the dedicated resources available for ATLAS on the WLCG. Example of such platforms are Amazon AWS EC2 Spot Instances, Edison Cray XC30 supercomputer, backfill at the Tier-2 and Tier-3 sites, opportunistic resources at the Open Science Grid, and ATLAS High Level Trigger farm between the data taking periods. Because of opportunistic resources specifics such as preemptive job scheduling and data I/O, their efficient usage requires workflow innovations provided by the ATLAS Event Service. Thanks to the finer granularity of the Event Service data processing workflow, the opportunistic resources are used more efficiently. We report on our progress in scaling opportunistic resource usage to double-digit levels in ATLAS production.

  14. Scaling up ATLAS Event Service to production levels on opportunistic computing platforms

    CERN Document Server

    AUTHOR|(INSPIRE)INSPIRE-00066086; The ATLAS collaboration; Caballero, Jose; Ernst, Michael; Guan, Wen; Hover, John; Lesny, David; Maeno, Tadashi; Nilsson, Paul; Tsulaia, Vakhtang; van Gemmeren, Peter; Vaniachine, Alexandre; Wang, Fuquan; Wenaus, Torre

    2016-01-01

    Continued growth in public cloud and HPC resources is on track to exceed the dedicated resources available for ATLAS on the WLCG. Examples of such platforms are Amazon AWS EC2 Spot Instances, Edison Cray XC30 supercomputer, backfill at Tier 2 and Tier 3 sites, opportunistic resources at the Open Science Grid (OSG), and ATLAS High Level Trigger farm between the data taking periods. Because of specific aspects of opportunistic resources such as preemptive job scheduling and data I/O, their efficient usage requires workflow innovations provided by the ATLAS Event Service. Thanks to the finer granularity of the Event Service data processing workflow, the opportunistic resources are used more efficiently. We report on our progress in scaling opportunistic resource usage to double-digit levels in ATLAS production.

  15. Statistical methods for the evaluation of educational services and quality of products

    CERN Document Server

    Bini, Matilde; Piccolo, Domenico; Salmaso, Luigi

    2009-01-01

    The book presents statistical methods and models that can usefully support the evaluation of educational services and quality of products. The evaluation of educational services, as well as the analysis of judgments and preferences, poses severe methodological challenges because of the presence of the following aspects: the observational nature of the context, which is associated with the problems of selection bias and presence of nuisance factors; the hierarchical structure of the data (multilevel analysis); the multivariate and qualitative nature of the dependent variable; the presence of non observable factors, e.g. the satisfaction, calling for the use of latent variables models; the simultaneous presence of components of pleasure and components of uncertainty in the explication of the judgments, that asks for the specification and estimation of mixture models. The contributions concern methodological advances developed mostly with reference to specific problems of evaluation using real data sets.

  16. Productivity and Services: A topic to be encouraged in the regional and territorial studies

    Directory of Open Access Journals (Sweden)

    Andrés Maroto Sánchez

    2013-01-01

    Full Text Available The role of the tertiarization processes on the growth of the overall productivity in the advanced economies has risen as one of the most controversial topics during the recent decades in the specialized literature. Despite the quantitative and the strategic importance of the service industries within the present economies, there has been a significant deficit of theoretical and empirical works on them since only a few decades. Talking about local, territorial and regional analyses —one of the most increasing research fields during the last years— this lack of attention is still evident. Following this motivation, the present «state of the art» should aim to help researchers and institutions in order to deep into the relationships and explaining factors between the growth of the service sector and the development of the overall productivity. In doing so, the paper reviews every theoretical and empirical works on this topic, both on conceptual and methodological issues, starting from the most conventional theses until the most updated revisions with a more positive and realistic point of view of the role of the tertiarization process on productivity.

  17. The Responsibility of Telemedicine Focused Organizations in regards to creating Compliant end Users Products and Services

    Directory of Open Access Journals (Sweden)

    Adrian Dumitru Tanţău

    2014-02-01

    Full Text Available The main purpose of the present study is to provide a highly comprehensive methodological solution for carrying out products/services which fully comply with customers (i.e. end users functional and performance requirements in Telemedicine field, and furthermore to satisfy multitude end users simultaneously. By bringing into the light Systems Engineering (SE as a multidisciplinary theory used preponderantly in the aero-space segment for realization of complex projects, the paper illustrates the way it can be fulfilled the Functional and Performance Requirements of the end users from Romanian (non emergency medicine services in order to develop an innovative telemedicine product. The case study is based on two sets of qualitative researches as interviews in order to validate the telemedicine triggering idea among users, and to classify them, and secondly, as ample observations in order to gain insights on the users' scenarios and further to elaborate user requirements. Both sets of researches undertaken from users' specific environments were backed up with secondary information gained through document analysis. Relevant for this telemedicine research, it is the fact that the results of this survey have been already successfully used as a baseline to prototype the telemedicine product for Romanian market, in a European Space Agency (ESA Project.

  18. The rationale for selecting the method of calculation of project products coast (works, services

    Directory of Open Access Journals (Sweden)

    O. V. Molchanova

    2017-01-01

    Full Text Available In modern conditions of management it is necessary to develop a number of recommendations on the introduction of management accounting at state-owned enterprises that carry out revenue-generating activities or based on the right of economic management. It is necessary to apply the correct cost-accounting method for the production of products, works, services for a more rational calculation of the cost price. This will allow management personnel to receive timely objective information about their cost price, identify the feasibility of production and sales, justify the assortment, plan profits. The procedure for determining the cost price of the project products (works, services in the theory and practice of the state enterprise of the Astrakhan region “Kasprybproekt” is investigated in the work. With the existing practice of planning in design organizations, the planned cost price of design and survey works for established cost items is planned in the cost estimate for production by the design organization as a whole and by the types of work: design, survey and others, without subdividing it by orders (projects. According to this, accounting of the actual costs for work in the design organizations is based. The study showed that the state enterprise of the Astrakhan region “Kasprybproyekt” performs different projects with different execution periods; therefore, it is advisable to use one method of calculating the cost price - job (order costing method, and link it to the responsibility centers depending on the department of the performer. Based on the research of the used method to the cost price calculate of the project products (works, services in the state enterprise of the Astrakhan region “Kasprybproekt”, it was proposed to use the job (order costing method that allows to detail all the project costs without distorting the final financial result and optimize the project costs. If the calculation method is correctly determined

  19. The Impact of Product Quality, Service Quality, and Customer Loyalty Program perception on Retail Customer Attitude

    Directory of Open Access Journals (Sweden)

    Ricko Achmadi Putra

    2017-09-01

    Full Text Available This journal examines the relationship between perception of product quality, perception of service quality, perception of Customer Loyalty Program on retail customer behavior, and sales volumes of cement products. This study examines three different cement brands, namely cement XYZ with the largest market share, cement PQR which is the main competitor, as well as cement ABC, a newcomer cement brand which is strong enough to enter the Indonesian cement market. The research is focused on the building material retailers with 100 respondents. The data collection will be done by survey through direct interview by using questionnaires. The analysis of this research uses descriptive analysis, analysis by ANOVA and also inferential analysis by using Structural Equation Model (SEM. The results of this study indicate that from the factors that influence the attitudes of retail customers of the three variables tested, only one dominant factor which influences the attitude of retail customers, which is the perception of the product quality. The results of this research also show that the perception of product quality also affects sale volume significantly, the greater the perception of the quality of cement products, the greater the volume of sales generated by the retail customer.

  20. Maximizing the use of EO products: how to leverage the potential of open geospatial service architectures

    Science.gov (United States)

    Usländer, Thomas

    2012-10-01

    The demand for the rapid provision of EO products with well-defined characteristics in terms of temporal, spatial, image-specific and thematic criteria is increasing. Examples are products to support near real-time damage assessment after a natural disaster event, e.g. an earthquake. However, beyond the organizational and economic questions, there are technological and systemic barriers to enable a comfortable search, order, delivery or even combination of EO products. Most portals of space agencies and EO product providers require sophisticated satellite and product knowledge and, even worse, are all different and not interoperable. This paper gives an overview about the use cases and the architectural solutions that aim at an open and flexible EO mission infrastructure with application-oriented user interfaces and well-defined service interfaces based upon open standards. It presents corresponding international initiatives such as INSPIRE (Infrastructure for Spatial Information in the European Community), GMES (Global Monitoring for Environment and Security), GEOSS (Global Earth Observation System of Systems) and HMA (Heterogeneous Missions Accessibility) and their associated infrastructure approaches. The paper presents a corresponding analysis and design methodology and two examples how such architectures are already successfully used in early warning systems for geo-hazards and toolsets for environmentallyinduced health risks. Finally, the paper concludes with an outlook how these ideas relate to the vision of the Future Internet.

  1. Data records of biophysical products in the Copernicus Global Land Service

    Science.gov (United States)

    Bydekerke, L.; Smets, B.; Swinnen, E.; Lacaze, R. N.; Calvet, J. C.; Baret, F.; camacho De Coca, F.; Roujean, J. L.; Tansey, K.; Coelho, S.; Jann, A.; Paulik, C.; Verger, A.

    2014-12-01

    From 1stJanuary 2013, the Copernicus Global Land service provides continuously a set of bio-geophysical variables describing, over the whole globe, the vegetation dynamic, the energy budget at the continental surface and some components of the water cycle. These generic products serve numerous applications such as agriculture and food security monitoring, weather forecast, climate change impact studies, water, forest and natural resources management. The portfolio contains Essential Climate Variables like Leaf Area Index (LAI), the Fraction of PAR absorbed by the vegetation (FAPAR), surface albedo, Land Surface Temperature, soil moisture, burnt areas, areas of water bodies, and additional vegetation indices. They are generated daily on a reliable and automatic basis from Earth Observation satellite data. Beside this timely production, the available historical archives, up to 16 years for SPOT-VEGETATION, have been processed using the same innovative algorithms. For a number of ECVs, the algorithms are adapted to work with NOAA-AVHRR as input to extend the time series up to 1982. The service continuity is provided in two parallel paths. On one hand, the existing retrieval methodologies are adapted to use the new PROBA-V sensor, fully consistent with SPOT-VEGETATION, and as such extends the time-series at 1km spatial resolution. On the other hand, the operation is moving to the finer resolution of PROBA-V (300m), while maintaining consistency with the 1km series. The data records are documented in terms of the physical methodologies, the technical properties, and the results of validation exercises. The service performs a continuous quality monitoring on three levels: technical, scientific and cross-cutting, following where possible the rules of CEOS/LPV and comparing with both in-situ and other datasets, e.g. MODIS. The service is improved through feedback from an independent expert team performing regular independent reviews and providing user feedback. All

  2. The NASA-GES-DISC Satellite Data/Products Access, Distribution, Services and Dissemination to Users

    Science.gov (United States)

    Vicente, Gilberto A.

    2005-01-01

    The NASA/GES/DISC/DAAC is a virtual data portal that provides convenient access to Atmospheric, Oceanic and Land datasets and value added products from various current NASA missions and instruments as well as heritage datasets from AIRS/AMSU/HSB, AVHRR, CZCS, LIMS, MODIS, MSU, OCTS, SeaWiFS, SORCE, SSI, TOMS, TOVS, UARS and TRMM. The GES-DISC-DAAC also provided a variety of services that allow users to analyze and visualize gridded data interactively online without having to download any data.

  3. The sustainability effects of Product/Service-System design validated through Life Cycle Assessment

    DEFF Research Database (Denmark)

    Smidt Dreijer, Leise; Birkved, Morten; Howard, Thomas J.

    2013-01-01

    Temporary buildings are generally considered to be unsustainable due to a short life span of the materials applied in the building. The construction materials typically have a longer use life than the required use life of the building, thus functioning building materials are often discarded after...... the demolition. In an attempt to improve the sustainability of temporary buildings, a Product/Service-System (PSS) strategy is here applied to a case project. The case project concerns a temporary building made of leased materials and building components such as shipping containers, scaffolding materials...

  4. Business models for Serious Games developers - transition from a product centric to a service centric approach

    DEFF Research Database (Denmark)

    Hauge, Jannicke Baalsrud; Wiesner, Stefan; Sanchez, Rosa Garcia

    2014-01-01

    costs and low re-usability and leads to a long time-to-market. For an industry dealing with products highly dependent on technological advances, this implies high risks for failure and thus being put out of business. Consequently, an increasing number of Serious Games (SG) developers are struggling...... application fields of SG, before it presents two examples of a successful transition towards a service oriented BM within the same fields Based on this, it finally discusses the opportunities and the threats of using such BMs for SG developers....

  5. Managerial issues in facilities management: The impact of facilities service on student productivity

    DEFF Research Database (Denmark)

    Holzweber, Markus

    2017-01-01

    The study examines key issues and effects of managerial capability management in higher education premises at the University of Glasgow. A study was undertaken on the library’s ‘Learning Cafe’ area. This unique learning space provides complex process-oriented facilities- and IT services to students...... and users. The analysis of data related to the University of Glasgow Learning Cafe (UGLC) concept shows that developing and maintaining capabilities is strongly related to perceived productivity and performance of students and users. Findings are that managerial cognition and managerial human capital...

  6. Comparing bioenergy production sites in the Southeastern US regarding ecosystem service supply and demand.

    Directory of Open Access Journals (Sweden)

    Markus A Meyer

    Full Text Available Biomass for bioenergy is debated for its potential synergies or tradeoffs with other provisioning and regulating ecosystem services (ESS. This biomass may originate from different production systems and may be purposefully grown or obtained from residues. Increased concerns globally about the sustainable production of biomass for bioenergy has resulted in numerous certification schemes focusing on best management practices, mostly operating at the plot/field scale. In this study, we compare the ESS of two watersheds in the southeastern US. We show the ESS tradeoffs and synergies of plantation forestry, i.e., pine poles, and agricultural production, i.e., wheat straw and corn stover, with the counterfactual natural or semi-natural forest in both watersheds. The plantation forestry showed less distinct tradeoffs than did corn and wheat production, i.e., for carbon storage, P and sediment retention, groundwater recharge, and biodiversity. Using indicators of landscape composition and configuration, we showed that landscape planning can affect the overall ESS supply and can partly determine if locally set environmental thresholds are being met. Indicators on landscape composition, configuration and naturalness explained more than 30% of the variation in ESS supply. Landscape elements such as largely connected forest patches or more complex agricultural patches, e.g., mosaics with shrub and grassland patches, may enhance ESS supply in both of the bioenergy production systems. If tradeoffs between biomass production and other ESS are not addressed by landscape planning, it may be reasonable to include rules in certification schemes that require, e.g., the connectivity of natural or semi-natural forest patches in plantation forestry or semi-natural landscape elements in agricultural production systems. Integrating indicators on landscape configuration and composition into certification schemes is particularly relevant considering that certification

  7. Simulation of generation of new ideas for new product development and IT services

    Science.gov (United States)

    Nasiopoulos, Dimitrios K.; Sakas, Damianos P.; Vlachos, D. S.; Mavrogianni, Amanda

    2015-02-01

    This paper describes a dynamic model of the New Product Development (NPD) process. The model has been occurring from best practice noticed in our research conducted at a range of situations. The model contributes to determine and put an IT company's NPD activities into the frame of the overall NPD process[1]. It has been found to be a useful tool for organizing data on IT company's NPD activities without enforcement an excessively restrictive research methodology refers to the model of NPD. The framework, which strengthens the model, will help to promote a research of the methods undertaken within an IT company's NPD process, thus promoting understanding and improvement of the simulation process[2]. IT companies tested many techniques with several different practices designed to improve the validity and efficacy of their NPD process[3]. Supported by the model, this research examines how widely accepted stated tactics are and what impact these best tactics have on NPD performance. The main assumption of this study is that simulation of generation of new ideas[4] will lead to greater NPD effectiveness and more successful products in IT companies. With the model implementation, practices concern the implementation strategies of NPD (product selection, objectives, leadership, marketing strategy and customer satisfaction) are all more widely accepted than best practices related with controlling the application of NPD (process control, measurements, results). In linking simulation with impact, our results states product success depends on developing strong products and ensuring organizational emphasis, through proper project selection. Project activities strengthens both product and project success. IT products and services success also depends on monitoring the NPD procedure through project management and ensuring team consistency with group rewards. Sharing experiences between projects can positively influence the NPD process.

  8. Marketing channels of banking products and services in contemporary business environment

    Directory of Open Access Journals (Sweden)

    Rakita Aleksandra

    2016-01-01

    Full Text Available Marketing application in banking is dating back to the 50s of 20th century, and since then its role is constantly changing. His modern role of synthesis of analysis, planning and control of the bank in the financial markets, achieved by the use of instruments of marketing mix (product, price, distribution and promotion. The paper is an analysis of the distribution function, and is primarily an overview of the modern distribution channels of banking products and services in the US, as the most developed markets and global trends carrier. In the paper is drafted the comparison of traditional and alternative distribution channels, in order to compare their advantages and disadvantages with the aim to find the optimum balance between them with the purpose to, on the one hand, meet customer needs, and on the other increase the efficiency of banking operations and lowered costs.

  9. [Productive restructuring and its impact on labor relations in the public health services in Brazil].

    Science.gov (United States)

    Martins, Maria Inês Carsalade; Molinaro, Alex

    2013-06-01

    The restructuring of productive systems and economic globalization are directly impacting the basic social rights of workers. In the semi-peripheral countries such as Brazil, where the wage-based society and the consolidation of social rights are not completely implemented, this process of change in the world of labor contributes to aggravate the inequality in the capital-labor relationship and hampers access to employment. By means of a critical review of the scientific literature regarding changes in the world of labor and its impact on the organization and production of health services in Brazil, this article pinpoints the weakness of regulation of the labor market in Brazil, especially in the health sector. It also stresses the need to increase the debate on new forms of institutionalization of the labor relationship in order to ensure equity in the workplace and protect the rights to work and in the workplace.

  10. Organizational Capability Deployment Analysis for Technology Conversion into Processes, Products and Services

    Directory of Open Access Journals (Sweden)

    Tomoe Daniela Hamanaka Gusberti

    2013-12-01

    Full Text Available This article discusses Organizational Capabilities as the basic components of business models that emerged under the New Product Development Process and Technological Management. In the context of the new Technology Based Companies Development, it adopts a qualitative research in order to identify, analyze and underpin the organizational capability deployment in a process of technology conversion into product and service. The analysis was carried out considering concepts from literature review, in a technology based enterprise started by an academic spin-off company. The analysis enabled the elicitation of a Business Model and the discussion of their components, and correspondent evolution hypothesis. The paper provides an example of capability deployment accordingly the established theory illustrated by a case study. The study not just enumerate the needed partners, resources, customer channels, it enabled the description of their connection, representing the logic behind the decision made to develop the conceptual model. This detailed representation of the model allows better addressed discussions.

  11. Soil Functional Zone Management: A Vehicle for Enhancing Production and Soil Ecosystem Services in Row-Crop Agroecosystems

    Science.gov (United States)

    Williams, Alwyn; Kane, Daniel A.; Ewing, Patrick M.; Atwood, Lesley W.; Jilling, Andrea; Li, Meng; Lou, Yi; Davis, Adam S.; Grandy, A. Stuart; Huerd, Sheri C.; Hunter, Mitchell C.; Koide, Roger T.; Mortensen, David A.; Smith, Richard G.; Snapp, Sieglinde S.; Spokas, Kurt A.; Yannarell, Anthony C.; Jordan, Nicholas R.

    2016-01-01

    There is increasing global demand for food, bioenergy feedstocks and a wide variety of bio-based products. In response, agriculture has advanced production, but is increasingly depleting soil regulating and supporting ecosystem services. New production systems have emerged, such as no-tillage, that can enhance soil services but may limit yields. Moving forward, agricultural systems must reduce trade-offs between production and soil services. Soil functional zone management (SFZM) is a novel strategy for developing sustainable production systems that attempts to integrate the benefits of conventional, intensive agriculture, and no-tillage. SFZM creates distinct functional zones within crop row and inter-row spaces. By incorporating decimeter-scale spatial and temporal heterogeneity, SFZM attempts to foster greater soil biodiversity and integrate complementary soil processes at the sub-field level. Such integration maximizes soil services by creating zones of ‘active turnover’, optimized for crop growth and yield (provisioning services); and adjacent zones of ‘soil building’, that promote soil structure development, carbon storage, and moisture regulation (regulating and supporting services). These zones allow SFZM to secure existing agricultural productivity while avoiding or minimizing trade-offs with soil ecosystem services. Moreover, the specific properties of SFZM may enable sustainable increases in provisioning services via temporal intensification (expanding the portion of the year during which harvestable crops are grown). We present a conceptual model of ‘virtuous cycles’, illustrating how increases in crop yields within SFZM systems could create self-reinforcing feedback processes with desirable effects, including mitigation of trade-offs between yield maximization and soil ecosystem services. Through the creation of functionally distinct but interacting zones, SFZM may provide a vehicle for optimizing the delivery of multiple goods and services

  12. Soil Functional Zone Management: A Vehicle for Enhancing Production and Soil Ecosystem Services in Row-Crop Agroecosystems.

    Science.gov (United States)

    Williams, Alwyn; Kane, Daniel A; Ewing, Patrick M; Atwood, Lesley W; Jilling, Andrea; Li, Meng; Lou, Yi; Davis, Adam S; Grandy, A Stuart; Huerd, Sheri C; Hunter, Mitchell C; Koide, Roger T; Mortensen, David A; Smith, Richard G; Snapp, Sieglinde S; Spokas, Kurt A; Yannarell, Anthony C; Jordan, Nicholas R

    2016-01-01

    There is increasing global demand for food, bioenergy feedstocks and a wide variety of bio-based products. In response, agriculture has advanced production, but is increasingly depleting soil regulating and supporting ecosystem services. New production systems have emerged, such as no-tillage, that can enhance soil services but may limit yields. Moving forward, agricultural systems must reduce trade-offs between production and soil services. Soil functional zone management (SFZM) is a novel strategy for developing sustainable production systems that attempts to integrate the benefits of conventional, intensive agriculture, and no-tillage. SFZM creates distinct functional zones within crop row and inter-row spaces. By incorporating decimeter-scale spatial and temporal heterogeneity, SFZM attempts to foster greater soil biodiversity and integrate complementary soil processes at the sub-field level. Such integration maximizes soil services by creating zones of 'active turnover', optimized for crop growth and yield (provisioning services); and adjacent zones of 'soil building', that promote soil structure development, carbon storage, and moisture regulation (regulating and supporting services). These zones allow SFZM to secure existing agricultural productivity while avoiding or minimizing trade-offs with soil ecosystem services. Moreover, the specific properties of SFZM may enable sustainable increases in provisioning services via temporal intensification (expanding the portion of the year during which harvestable crops are grown). We present a conceptual model of 'virtuous cycles', illustrating how increases in crop yields within SFZM systems could create self-reinforcing feedback processes with desirable effects, including mitigation of trade-offs between yield maximization and soil ecosystem services. Through the creation of functionally distinct but interacting zones, SFZM may provide a vehicle for optimizing the delivery of multiple goods and services in

  13. THE EFFECT OF SERVICE, PRODUCT QUALITY, AND PERCEIVED VALUE ON CUSTOMER PURCHASE INTENTION AND SATISFACTION

    Directory of Open Access Journals (Sweden)

    Dodi Iskandar

    2015-05-01

    Full Text Available The research was conducted at Kedai Sop Durian Lodaya (KSDL in Bogor on February 2015. The research objectives were 1 to identify the characteristics of KSDL consumer’s behavior, 2 to analyze the factors influencing the consumer satisfaction and purchase intention of KSDL’s consumers , 3 to analyze KSDL's consumer satisfaction level and purchase intention, 4 to formulate the managerial implications in order to increase consumer satisfaction and KSDL's purchase intention. The research was conducted by using descriptive methods through case study approach. Data was collected through questionnaires with non-probability sampling technique, using  convenience sampling technique. Data was analyzed by using Structural Equation Modeling (SEM. The result shows that all of the satisfaction component variabels have significantly influenced consumer satisfaction and purchase intention. In sequence, the variables having the highest influence to the lowest influence are product quality, responsiveness, assurance, empathy, reliability, tangibility, and perceived value.    Keywords: consumer satisfaction, service quality, product quality, purchase intention, SEM, kedai sop durian lodaya (KSDL ABSTRAKPenelitian dilakukan di Kedai Sop Durian Lodaya (KSDL di Bogor pada bulan Februari 2015. Tujuan dari penelitian ini adalah 1 mengidentifikasi karakteristik perilaku konsumen di KSDL, 2 menganalisis faktor-faktor yang mempengaruhi kepuasan dan purchase intention pada konsumen di KSDL, 3 menganalisis tingkat kepuasan dan purchase intention konsumen di KSDL, 4 merumuskan implikasi manajerial untuk meningkatkan kepuasan konsumen serta menimbulkan purchase intention konsumen di KSDL. Penelitian ini dilakukan dengan metode deskriptif melalui pendekatan studi kasus. Pengumpulan data dilakukan melalui pengisian kuesioner dengan teknik nonprobability sampling menggunakan metode convenience sampling. Data dianalisis dengan menggunakan structural equation modeling

  14. Outsourcing of Services and the Productivity Recovery in U.S. Manufacturing in the 1980s and 1990s

    NARCIS (Netherlands)

    Ten Raa, T.; Wolff, E.N.

    2000-01-01

    Manufacturing productivity growth recovered during the 1980s and 1990s, while other sectors, particularly services, did not. In the same period U.S. manufacturing has engaged in the "outsourcing" or "contracting-out" of service functions. Has the recovery of manufacturing been accomplished by

  15. Product And Service Quality As A Determinant Of Customer Preference: A Comparative Analysis Of Mutual /Islamic Banks And Commercial Banks

    OpenAIRE

    Arslan, Mehmet; Bulut, Şenol

    2014-01-01

    Structural developments in economy have followed a parallel pattern in banking sector and banks started to develop new product and services to satisfy ever increasing expectations of their customers. These new conduct of business is seems to be a determined of creating and sustaining competitive advantages for banks. To test whether any differences exist between commercial banks and mutual banks with regard to product and services quality provided by these institutions, 4 commercial and 4 mut...

  16. Dispute management in Islamic financial services and products: A maqāṣid-based analysis

    Directory of Open Access Journals (Sweden)

    Umar A. Oseni

    2015-12-01

    Full Text Available The increasing expansion of the Islamic financial services industry beyond its original frontiers has not only come with success stories but has also been affected by the growing preference for litigation as the mode of dispute resolution. Exorbitant legal fees and cost of sustaining protracted litigation are two major challenges that require the attention of major stakeholders in the industry. This paper examines these challenges through a Maqāṣid al-Sharī‘ah focused prism considering the importance of the sustainable dispute management framework in Islamic financial services and products. While singling out the important higher objective (maqṣad of ḥifẓ al-māl, this study argues that preservation of wealth and financial resources requires effective means of resolving increasingly diverse disputes in the Islamic financial services industry. It is further argued that an effective dispute management framework will consider the original value proposition of Islamic financial intermediation which promotes maṣlaḥah (benefits and prevents mafsadah (hardship and ḍarar (financial harm. This makes a case for the affirmative relevance, potential adoption, and systemic modernisation of Islamic dispute management mechanisms such as ṣulḥ, taḥkīm, and muḥtasib in order to fulfil the overarching objective of protection and preservation of wealth and financial resources as one of the core objectives of Sharī‘ah.

  17. Planned Products of the Mars Structure Service for the InSight Mission to Mars

    Science.gov (United States)

    Panning, Mark P.; Lognonné, Philippe; Bruce Banerdt, W.; Garcia, Raphaël; Golombek, Matthew; Kedar, Sharon; Knapmeyer-Endrun, Brigitte; Mocquet, Antoine; Teanby, Nick A.; Tromp, Jeroen; Weber, Renee; Beucler, Eric; Blanchette-Guertin, Jean-Francois; Bozdağ, Ebru; Drilleau, Mélanie; Gudkova, Tamara; Hempel, Stefanie; Khan, Amir; Lekić, Vedran; Murdoch, Naomi; Plesa, Ana-Catalina; Rivoldini, Atillio; Schmerr, Nicholas; Ruan, Youyi; Verhoeven, Olivier; Gao, Chao; Christensen, Ulrich; Clinton, John; Dehant, Veronique; Giardini, Domenico; Mimoun, David; Thomas Pike, W.; Smrekar, Sue; Wieczorek, Mark; Knapmeyer, Martin; Wookey, James

    2017-10-01

    The InSight lander will deliver geophysical instruments to Mars in 2018, including seismometers installed directly on the surface (Seismic Experiment for Interior Structure, SEIS). Routine operations will be split into two services, the Mars Structure Service (MSS) and Marsquake Service (MQS), which will be responsible, respectively, for defining the structure models and seismicity catalogs from the mission. The MSS will deliver a series of products before the landing, during the operations, and finally to the Planetary Data System (PDS) archive. Prior to the mission, we assembled a suite of a priori models of Mars, based on estimates of bulk composition and thermal profiles. Initial models during the mission will rely on modeling surface waves and impact-generated body waves independent of prior knowledge of structure. Later modeling will include simultaneous inversion of seismic observations for source and structural parameters. We use Bayesian inversion techniques to obtain robust probability distribution functions of interior structure parameters. Shallow structure will be characterized using the hammering of the heatflow probe mole, as well as measurements of surface wave ellipticity. Crustal scale structure will be constrained by measurements of receiver function and broadband Rayleigh wave ellipticity measurements. Core interacting body wave phases should be observable above modeled martian noise levels, allowing us to constrain deep structure. Normal modes of Mars should also be observable and can be used to estimate the globally averaged 1D structure, while combination with results from the InSight radio science mission and orbital observations will allow for constraint of deeper structure.

  18. 76 FR 77942 - Service Standards for Market-Dominant Mail Products

    Science.gov (United States)

    2011-12-15

    ... Service Standards A. Service Standards Generally B. First-Class Mail C. Periodicals D. Standard Mail and... proposed revisions.\\2\\ \\1\\ Proposal to Revise Service Standards for First-Class Mail, Periodicals, and... Periodicals service standards, because those service standards are linked to First-Class Mail service...

  19. Whole system analysis of second generation bioenergy production and Ecosystem Services in Europe

    Science.gov (United States)

    Henner, Dagmar; Smith, Pete; Davies, Christian; McNamara, Niall

    2017-04-01

    Bioenergy crops are an important source of renewable energy and are a possible mechanism to mitigate global climate warming, by replacing fossil fuel energy that has higher greenhouse gas emissions. There is, however, uncertainty about the impacts of the growth of bioenergy crops on ecosystem services. This uncertainty is further enhanced by current climate change. It is important to establish how second generation bioenergy crops (Miscanthus, SRC willow and poplar) can contribute by closing the gap between reducing fossil fuel use and increasing the use of other renewable sources in a sustainable way. The project builds on models of energy crop production, biodiversity, soil impacts, greenhouse gas emissions and other ecosystem services, and on work undertaken in the UK on the ETI-funded ELUM project (www.elum.ac.uk). We will present estimated yields for the above named crops in Europe using the ECOSSE, DayCent, SalixFor and MiscanFor models. These yields will be brought into context with a whole system analysis, detailing trade-offs and synergies for land use change, food security, GHG emissions and soil and water security. Methods like water footprint tools, tourism value maps and ecosystem valuation tools and models (e.g. InVest, TEEB database, GREET LCA Model, World Business Council for Sustainable Development corporate ecosystem valuation, Millennium Ecosystem Assessment and the Ecosystem Services Framework) will be used to estimate and visualise the impacts of increased use of second generation bioenergy crops on the above named ecosystem services. The results will be linked to potential yields to generate "inclusion or exclusion areas" in Europe in order to establish suitable areas for bioenergy crop production and the extent of use possible. Policy is an important factor for using second generation bioenergy crops in a sustainable way. We will present how whole system analysis can be used to create scenarios for countries or on a continental scale. As an

  20. Creating Customer Value for Product Service Systems by Incorporating Internet of Things Technology

    Directory of Open Access Journals (Sweden)

    Li-Hsing Shih

    2016-11-01

    Full Text Available Product service system (PSS design has drawn much attention in the last decade and is expected to be affected by the fast-growing application of Internet of Things (IoT technologies. This study proposes a six-step design method by extending visual mapping design methods for the PSSs that plan to apply IoT technologies. A new concept of “pseudo actors” that highlights the role of the objects incorporating IoT technology is introduced in plotting actors and system maps and a useful table is recommended to help evaluate alternatives of IoT technology application. An example of a battery swapping system for electric scooters is illustrated for application potential. Actors and system maps with “pseudo actors” are presented and analyzed, while IoT technologies are applied in batteries, charging stations, cell phones, and scooters. Designers could use the proposed method to select appropriate application of IoT technologies with higher customer value in a product service system design.

  1. Increased productivity of a cover crop mixture is not associated with enhanced agroecosystem services.

    Science.gov (United States)

    Smith, Richard G; Atwood, Lesley W; Warren, Nicholas D

    2014-01-01

    Cover crops provide a variety of important agroecological services within cropping systems. Typically these crops are grown as monocultures or simple graminoid-legume bicultures; however, ecological theory and empirical evidence suggest that agroecosystem services could be enhanced by growing cover crops in species-rich mixtures. We examined cover crop productivity, weed suppression, stability, and carryover effects to a subsequent cash crop in an experiment involving a five-species annual cover crop mixture and the component species grown as monocultures in SE New Hampshire, USA in 2011 and 2012. The mean land equivalent ratio (LER) for the mixture exceeded 1.0 in both years, indicating that the mixture over-yielded relative to the monocultures. Despite the apparent over-yielding in the mixture, we observed no enhancement in weed suppression, biomass stability, or productivity of a subsequent oat (Avena sativa L.) cash crop when compared to the best monoculture component crop. These data are some of the first to include application of the LER to an analysis of a cover crop mixture and contribute to the growing literature on the agroecological effects of cover crop diversity in cropping systems.

  2. SPECTRE (www.noveltis.fr/spectre): a web Service for Ionospheric Products

    Science.gov (United States)

    Jeansou, E.; Crespon, F.; Garcia, R.; Helbert, J.; Moreaux, G.; Lognonne, P.

    2005-12-01

    The dense GPS networks developed for geodesic applications appear to be very efficient ionospheric sensors because of interaction between plasma and electromagnetic waves. Indeed, the dual frequency receivers provide data from which the Slant Total Electron Content (STEC) can be easily extracted to compute Vertical Total Electron Content (VTEC) maps. The SPECTRE project, Service and Products for ionospheric Electron Content and Tropospheric Refractivity over Europe, is currently a pre-operational service providing VTEC maps with high time and space resolution after 3 days time delay (http://www.noveltis.fr/spectre and http://ganymede.ipgp.jussieu.fr/spectre). This project is a part of SWENET, SpaceWeather European Network, initiated by the European Space Agency. The SPECTRE data products are useful for many applications. We will present these applications in term of interest for the scientific community with a special focus on spaceweather and transient ionospheric perturbations related to Earthquakes. Moreover, the pre-operational extensions of SPECTRE to the californian (SCIGN/BARD) and japanese (GEONET) dense GPS networks will be presented. Then the method of 3D tomography of the electron density from GPS data will be presented and its resolution discussed. The expected improvements of the 3D tomographic images by new tomographic reconstruction algorithms and by the advent of the Galileo system will conclude the presentation.

  3. Empowering users through design interdisciplinary studies and combined approaches for technological products and services

    CERN Document Server

    2015-01-01

    At the crossroads of various disciplines, this collective work examines the possibility of a new end-user “engagement” in ongoing digital/technological products and services development. It provides an overview of recent research specifically focused on the user’s democratic participation and empowerment. It also enables readers to better identify the main opportunities of participatory design, a concept which encourages the blurring of the role between user and designer. This allows people to escape their status as “end-user” and to elevate themselves to the level of creator. This book explores new avenues for rethinking the processes and practices of corporate innovation in order to cope with current socio-economic and technological changes. In so doing, it aims to help companies renew industrial models that allow them to design and produce new ranges of technological products and services by giving the user an active role in the development process, far beyond the basic role of consumer. Intended...

  4. Carbon storage, timber production, and biodiversity: comparing ecosystem services with multi-criteria decision analysis

    Science.gov (United States)

    Schwenk, W. Scott; Donovan, Therese; Keeton, William S.; Nunery, Jared S.

    2012-01-01

    Increasingly, land managers seek ways to manage forests for multiple ecosystem services and functions, yet considerable challenges exist in comparing disparate services and balancing trade-offs among them. We applied multi-criteria decision analysis (MCDA) and forest simulation models to simultaneously consider three objectives: (1) storing carbon, (2) producing timber and wood products, and (3) sustaining biodiversity. We used the Forest Vegetation Simulator (FVS) applied to 42 northern hardwood sites to simulate forest development over 100 years and to estimate carbon storage and timber production. We estimated biodiversity implications with occupancy models for 51 terrestrial bird species that were linked to FVS outputs. We simulated four alternative management prescriptions that spanned a range of harvesting intensities and forest structure retention. We found that silvicultural approaches emphasizing less frequent harvesting and greater structural retention could be expected to achieve the greatest net carbon storage but also produce less timber. More intensive prescriptions would enhance biodiversity because positive responses of early successional species exceeded negative responses of late successional species within the heavily forested study area. The combinations of weights assigned to objectives had a large influence on which prescriptions were scored as optimal. Overall, we found that a diversity of silvicultural approaches is likely to be preferable to any single approach, emphasizing the need for landscape-scale management to provide a full range of ecosystem goods and services. Our analytical framework that combined MCDA with forest simulation modeling was a powerful tool in understanding trade-offs among management objectives and how they can be simultaneously accommodated.

  5. Carbon storage, timber production, and biodiversity: comparing ecosystem services with multi-criteria decision analysis.

    Science.gov (United States)

    Schwenk, W Scott; Donovan, Therese M; Keeton, William S; Nunery, Jared S

    2012-07-01

    Increasingly, land managers seek ways to manage forests for multiple ecosystem services and functions, yet considerable challenges exist in comparing disparate services and balancing trade-offs among them. We applied multi-criteria decision analysis (MCDA) and forest simulation models to simultaneously consider three objectives: (1) storing carbon, (2) producing timber and wood products, and (3) sustaining biodiversity. We used the Forest Vegetation Simulator (FVS) applied to 42 northern hardwood sites to simulate forest development over 100 years and to estimate carbon storage and timber production. We estimated biodiversity implications with occupancy models for 51 terrestrial bird species that were linked to FVS outputs. We simulated four alternative management prescriptions that spanned a range of harvesting intensities and forest structure retention. We found that silvicultural approaches emphasizing less frequent harvesting and greater structural retention could be expected to achieve the greatest net carbon storage but also produce less timber. More intensive prescriptions would enhance biodiversity because positive responses of early successional species exceeded negative responses of late successional species within the heavily forested study area. The combinations of weights assigned to objectives had a large influence on which prescriptions were scored as optimal. Overall, we found that a diversity of silvicultural approaches is likely to be preferable to any single approach, emphasizing the need for landscape-scale management to provide a full range of ecosystem goods and services. Our analytical framework that combined MCDA with forest simulation modeling was a powerful tool in understanding trade-offs among management objectives and how they can be simultaneously accommodated.

  6. Valuing multiple eelgrass ecosystem services in Sweden: fish production and uptake of carbon and nitrogen

    Directory of Open Access Journals (Sweden)

    Scott Glenn Cole

    2016-01-01

    Full Text Available Valuing nature’s benefits in monetary terms is necessary for policy-makers facing trade-offs in how to spend limited financial resources on environmental protection. We provide information to assess trade-offs associated with the management of seagrass beds, which provide a number of ecosystem services, but are presently impacted by many stressors. We develop an interdisciplinary framework for valuing multiple ecosystem services and apply it to the case of eelgrass (Zostera marina, a dominant seagrass species in the northern hemisphere. We identify and quantify links between three eelgrass functions (habitat for fish, carbon and nitrogen uptake and economic goods in Sweden, quantify these using ecological endpoints, estimate the marginal average value of the impact of losing one hectare of eelgrass along the Swedish northwest coast on welfare in monetary terms, and aggregate these values while considering double-counting. Over a 20 to 50 year period we find that compared to unvegetated habitats, a hectare of eelgrass, including the organic material accumulated in the sediment, produces an additional 626 kg cod fishes and 7,535 wrasse individuals and sequesters 98.6 ton carbon and 466 kg nitrogen. We value the flow of future benefits associated with commercial fishing, avoided climate change damages, and reduced eutrophication at 170,000 SEK in 2014 (20,700 US$ or 11,000 SEK (1,300 US$ annualized at 4%. Fish production, which is the most commonly valued ecosystem service in the seagrass literature, only represented 25% of the total value whereas a conservative estimate of nitrogen regulation constituted 46%, suggesting that most seagrass beds are undervalued. Comparing these values with historic losses of eelgrass we show that the Swedish northwest coast has suffered a substantial reduction in fish production and mineral regulation. Future work should improve the understanding of the geographic scale of eelgrass functions, how local variables

  7. Productive efficiency and its determinants in the Community Dental Service in the north-west of England.

    Science.gov (United States)

    Hill, H; Birch, S; Tickle, M; McDonald, R; Brocklehurst, P

    2017-06-01

    To assess the efficiency of service provision in the Community Dental Services and its determinants in the North-West of England. 40 Community Dental Services sites operating across the North-West of England. A data envelopment analysis was undertaken of inputs (number of surgeries, hours worked by dental officers, therapists, hygienists and others) and outputs (treatments delivered, number of courses of treatment and patients seen) of the Community Dental Services to produce relative efficiency ratings by health authority. These were further analyzed in order to identify which inputs (determined within the Community Dental Services) or external factors outside the control of the Community Dental Services are associated with efficiency. Relative efficiency rankings in Community Dental Services production of dental healthcare. Using the quantity of treatments delivered as the measure of output, on average the Community Dental Services in England is operating at a relative efficiency of 85% (95% confidence interval 77%- 99%) compared to the best performing services. Average efficiency is lower when courses of treatment and unique patients seen are used as output measures, 82% and 68% respectively. Neither the input mix nor the patient case mix explained variations in the efficiency across Community Dental Services. Although large variations in performance exist across Community Dental Services, the data available was not able to explain these variations. A useful next step would be to undertake detailed case studies of several best and under-performing services to explore the factors that influence relative performance levels. Copyright© 2017 Dennis Barber Ltd.

  8. Is Private Production of Public Services Cheaper Than Public Production? A Meta-Regression Analysis of Solid Waste and Water Services

    Science.gov (United States)

    Bel, Germa; Fageda, Xavier; Warner, Mildred E.

    2010-01-01

    Privatization of local government services is assumed to deliver cost savings, but empirical evidence for this from around the world is mixed. We conduct a meta-regression analysis of all econometric studies examining privatization of water distribution and solid waste collection services and find no systematic support for lower costs with private…

  9. The Copernicus POD Service and beyond: Scientific exploitation of the orbit-related data and products

    Science.gov (United States)

    Peter, Heike; Fernández, Jaime; Fernández, Carlos; Féménias, Pierre

    2017-04-01

    The Copernicus POD (Precise Orbit Determination) Service is part of the Copernicus Processing Data Ground Segment (PDGS) of the Sentinel-1, -2 and -3 missions. A GMV-led consortium is operating the Copernicus POD Service being in charge of generating precise orbital products and auxiliary data files for their use as part of the processing chains of the respective Sentinel PDGS. The orbital products are available through the dedicated Copernicus data hub. The Copernicus POD Service is supported by the Copernicus POD Quality Working Group (QWG) for the validation of the orbit product accuracy. The QWG is delivering independent orbit solutions for the satellites. The cross-comparison of all these orbit solutions is essential to monitor and to improve the orbit accuracy because for Sentinel-1 and -2 this is the only possibility to externally assess the quality of the orbits. Each of the Sentinel-1, -2, and -3 satellites carries dual-frequency GPS receivers delivering the necessary measurements for the precise orbit determination of the satellites. The Sentinel-3 satellites are additionally equipped with a DORIS (Doppler Orbitography and Radiopositioning Integrated by Satellite) receiver and a Laser Retro Reflector for Satellite Laser Ranging. These two additional observation techniques allow for independent validation of the GPS-derived orbit determination results and for studying biases between the different techniques. The scientific exploitation of the orbit determination and the corresponding input data is manifold. Sophisticated satellite macro models improve the modelling of the non-gravitational forces acting on the satellite. On the other hand, comparisons to orbits based on pure empirical modelling of the non-gravitational forces help to sort out deficiencies in the satellite geometry information. The dual-frequency GPS data delivered by the satellites can give valuable input for ionospheric studies important for Space Weather research. So-called kinematic

  10. Using ecological production functions to link ecological processes to ecosystem services.

    Science.gov (United States)

    Bruins, Randall Jf; Canfield, Timothy J; Duke, Clifford; Kapustka, Larry; Nahlik, Amanda M; Schäfer, Ralf B

    2017-01-01

    Ecological production functions (EPFs) link ecosystems, stressors, and management actions to ecosystem services (ES) production. Although EPFs are acknowledged as being essential to improve environmental management, their use in ecological risk assessment has received relatively little attention. Ecological production functions may be defined as usable expressions (i.e., models) of the processes by which ecosystems produce ES, often including external influences on those processes. We identify key attributes of EPFs and discuss both actual and idealized examples of their use to inform decision making. Whenever possible, EPFs should estimate final, rather than intermediate, ES. Although various types of EPFs have been developed, we suggest that EPFs are more useful for decision making if they quantify ES outcomes, respond to ecosystem condition, respond to stressor levels or management scenarios, reflect ecological complexity, rely on data with broad coverage, have performed well previously, are practical to use, and are open and transparent. In an example using pesticides, we illustrate how EPFs with these attributes could enable the inclusion of ES in ecological risk assessment. The biggest challenges to ES inclusion are limited data sets that are easily adapted for use in modeling EPFs and generally poor understanding of linkages among ecological components and the processes that ultimately deliver the ES. We conclude by advocating for the incorporation into EPFs of added ecological complexity and greater ability to represent the trade-offs among ES. Integr Environ Assess Manag 2017;13:52-61. © 2016 SETAC. © 2016 SETAC.

  11. Impact of expenditures for veterinary services and medical supplies on dairy farm productivity and profitability.

    Science.gov (United States)

    Miller, G Y; McSweeny, W T

    1993-01-15

    The value of the marginal product (VMP) for veterinary services and medical supplies (VETMED), and the profit maximizing level of VETMED were estimated for dairy producers. Data from the Pennsylvania Farmers Association-Dairy Farm Business Analysis system during the years of 1986 to 1990 were used to evaluate the functional relationship between production and expenditures for VETMED. Other input variables examined were man-year equivalents of labor, asset values, value of feed fed, and culling rate. Data were screened to reflect economically viable dairy farms in Pennsylvania, and 173 such farms participated for each of the 5 years analyzed. The VMP was estimated for 1990. Profit maximizing levels for VETMED were estimated for 1990 holding other input variables at their mean values. Mean expenditures for VETMED were $2,606/farm, or $43/cow in 1990. The VMP for VETMED was estimated to be $3.22 or $4.98, depending on the method of calculation. In other words, the marginal dollar spent on VETMED generated $3.22 ($4.98) in additional revenue from milk production. The profit maximizing level of expenditures for VETMED was $138/cow, substantially more than the mean, indicating the potential for farms in this data set to improve profitability through additional expenditures on VETMED.

  12. Design thinking in positive psychology : The development of a product-service combination that stimulates happiness-enhancing activities

    NARCIS (Netherlands)

    Ruitenberg, H.P.; Desmet, P.M.A.

    2012-01-01

    This paper presents an exploration of how knowledge drawn from the positive psychology domain can be used to design products and services that contribute to the happiness of the users. Two distinctions are proposed to structure initiatives in well-being driven design: activity- versus product-focus,

  13. 75 FR 66360 - Transportation and Energy Products and Services Trade Mission; Doha, Qatar, and Abu Dhabi and...

    Science.gov (United States)

    2010-10-28

    ... systems, products and technologies, including port development, supply chain systems and strategies; energy products and services; smart grid technologies; mass transportation systems; and other relevant... expand in to new markets. The mission will include, but is not limited to: Advanced vehicle technologies...

  14. Closed-Loop Lifecycle Management of Service and Product in the Internet of Things: Semantic Framework for Knowledge Integration.

    Science.gov (United States)

    Yoo, Min-Jung; Grozel, Clément; Kiritsis, Dimitris

    2016-07-08

    This paper describes our conceptual framework of closed-loop lifecycle information sharing for product-service in the Internet of Things (IoT). The framework is based on the ontology model of product-service and a type of IoT message standard, Open Messaging Interface (O-MI) and Open Data Format (O-DF), which ensures data communication. (1) BACKGROUND: Based on an existing product lifecycle management (PLM) methodology, we enhanced the ontology model for the purpose of integrating efficiently the product-service ontology model that was newly developed; (2) METHODS: The IoT message transfer layer is vertically integrated into a semantic knowledge framework inside which a Semantic Info-Node Agent (SINA) uses the message format as a common protocol of product-service lifecycle data transfer; (3) RESULTS: The product-service ontology model facilitates information retrieval and knowledge extraction during the product lifecycle, while making more information available for the sake of service business creation. The vertical integration of IoT message transfer, encompassing all semantic layers, helps achieve a more flexible and modular approach to knowledge sharing in an IoT environment; (4) Contribution: A semantic data annotation applied to IoT can contribute to enhancing collected data types, which entails a richer knowledge extraction. The ontology-based PLM model enables as well the horizontal integration of heterogeneous PLM data while breaking traditional vertical information silos; (5) CONCLUSION: The framework was applied to a fictive case study with an electric car service for the purpose of demonstration. For the purpose of demonstrating the feasibility of the approach, the semantic model is implemented in Sesame APIs, which play the role of an Internet-connected Resource Description Framework (RDF) database.

  15. Closed-Loop Lifecycle Management of Service and Product in the Internet of Things: Semantic Framework for Knowledge Integration

    Directory of Open Access Journals (Sweden)

    Min-Jung Yoo

    2016-07-01

    Full Text Available This paper describes our conceptual framework of closed-loop lifecycle information sharing for product-service in the Internet of Things (IoT. The framework is based on the ontology model of product-service and a type of IoT message standard, Open Messaging Interface (O-MI and Open Data Format (O-DF, which ensures data communication. (1 Background: Based on an existing product lifecycle management (PLM methodology, we enhanced the ontology model for the purpose of integrating efficiently the product-service ontology model that was newly developed; (2 Methods: The IoT message transfer layer is vertically integrated into a semantic knowledge framework inside which a Semantic Info-Node Agent (SINA uses the message format as a common protocol of product-service lifecycle data transfer; (3 Results: The product-service ontology model facilitates information retrieval and knowledge extraction during the product lifecycle, while making more information available for the sake of service business creation. The vertical integration of IoT message transfer, encompassing all semantic layers, helps achieve a more flexible and modular approach to knowledge sharing in an IoT environment; (4 Contribution: A semantic data annotation applied to IoT can contribute to enhancing collected data types, which entails a richer knowledge extraction. The ontology-based PLM model enables as well the horizontal integration of heterogeneous PLM data while breaking traditional vertical information silos; (5 Conclusion: The framework was applied to a fictive case study with an electric car service for the purpose of demonstration. For the purpose of demonstrating the feasibility of the approach, the semantic model is implemented in Sesame APIs, which play the role of an Internet-connected Resource Description Framework (RDF database.

  16. Hazard of household cleaning products: a study undertaken by the UK National Poisons Information Service.

    Science.gov (United States)

    Williams, Hayley; Moyns, Emma; Bateman, D Nicholas; Thomas, Simon H L; Thompson, John P; Vale, J Allister

    2012-09-01

    To ascertain the reported toxicity of current United Kingdom (UK) household products following the launch of new products, such as liquid detergent capsules, and the manufacture of more concentrated formulations. Between 1 March 2008 and 30 April 2009 the UK National Poisons Information Service (NPIS) collected prospectively 5939 telephone enquiries relating to household products, approximately 10% of all telephone enquiries received over this period. The majority of enquiries (n = 3893; 65.5%) concerned children 5 years of age or less and were received predominantly from hospitals (n = 1905; 32.1%), general practitioners (n = 1768; 29.8%) and NHS Direct/NHS 24 (n = 1694; 28.5%). The majority of exposures occurred at home (n = 5795; 97.6%); most exposures were accidental (n = 5561; 93.6%). Liquid detergent capsules were most commonly involved (n = 647), followed by bleaches (n = 481), air fresheners (n = 429), multipurpose cleaners (n = 408), dishwasher products (n = 399) and descalers (n = 397). Exposure to household products occurred mainly as a result of ingestion (n = 4616; 75.8%), with eye contact (n = 513; 8.4%), inhalation (n = 420; 6.9%) and skin contact (n = 187; 3.1%) being less common; 5.1% (n = 313) of enquiries involved multiple routes of exposure. The most commonly reported features were vomiting (ingestion), pain (eye contact), dyspnoea (inhalation) and burns (skin contact). In 5840 of 5939 enquiries the Poisoning Severity Score (PSS) was known. The majority of patients (n = 4117; 70.5%) were asymptomatic (PSS 0), 28.0% (n = 1638) developed minor features (PSS 1), 1.3% (75 patients) developed moderate features (PSS 2) and 0.15% (nine patients) developed serious features (PSS 3). Four of these nine patients made a complete recovery, two died from exposure to drain cleaner and PVC solvent cleaner; the outcome in three was unknown. In the UK, advice from the NPIS is sought commonly regarding household products, but such exposures only rarely result in

  17. Global Precipitation Measurement (GPM) Mission Products and Services at the NASA Goddard Earth Sciences (GES) Data and Information Services Center (DISC)

    Science.gov (United States)

    Liu, Zhong; Ostrenga, D.; Vollmer, B.; Deshong, B.; Greene, M.; Teng, W.; Kempler, S. J.

    2015-01-01

    On February 27, 2014, the NASA Global Precipitation Measurement (GPM) mission was launched to provide the next-generation global observations of rain and snow (http:pmm.nasa.govGPM). The GPM mission consists of an international network of satellites in which a GPM Core Observatory satellite carries both active and passive microwave instruments to measure precipitation and serve as a reference standard, to unify precipitation measurements from a constellation of other research and operational satellites. The NASA Goddard Earth Sciences (GES) Data and Information Services Center (DISC) hosts and distributes GPM data within the NASA Earth Observation System Data Information System (EOSDIS). The GES DISC is home to the data archive for the GPM predecessor, the Tropical Rainfall Measuring Mission (TRMM). Over the past 16 years, the GES DISC has served the scientific as well as other communities with TRMM data and user-friendly services. During the GPM era, the GES DISC will continue to provide user-friendly data services and customer support to users around the world. GPM products currently and to-be available include the following: 1. Level-1 GPM Microwave Imager (GMI) and partner radiometer products. 2. Goddard Profiling Algorithm (GPROF) GMI and partner products. 3. Integrated Multi-satellitE Retrievals for GPM (IMERG) products. (early, late, and final)A dedicated Web portal (including user guides, etc.) has been developed for GPM data (http:disc.sci.gsfc.nasa.govgpm). Data services that are currently and to-be available include Google-like Mirador (http:mirador.gsfc.nasa.gov) for data search and access; data access through various Web services (e.g., OPeNDAP, GDS, WMS, WCS); conversion into various formats (e.g., netCDF, HDF, KML (for Google Earth), ASCII); exploration, visualization, and statistical online analysis through Giovanni (http:giovanni.gsfc.nasa.gov); generation of value-added products; parameter and spatial subsetting; time aggregation; regridding; data

  18. Sentiment Analysis in Spanish for Improvement of Products and Services: A Deep Learning Approach

    Directory of Open Access Journals (Sweden)

    Mario Andrés Paredes-Valverde

    2017-01-01

    Full Text Available Sentiment analysis is an important area that allows knowing public opinion of the users about several aspects. This information helps organizations to know customer satisfaction. Social networks such as Twitter are important information channels because information in real time can be obtained and processed from them. In this sense, we propose a deep-learning-based approach that allows companies and organizations to detect opportunities for improving the quality of their products or services through sentiment analysis. This approach is based on convolutional neural network (CNN and word2vec. To determine the effectiveness of this approach for classifying tweets, we conducted experiments with different sizes of a Twitter corpus composed of 100000 tweets. We obtained encouraging results with a precision of 88.7%, a recall of 88.7%, and an F-measure of 88.7% considering the complete dataset.

  19. PRINCIPLES AND MODELS OF CONSUMER SEGMENTATION IN THE BANKING PRODUCTS AND SERVICES MARKET

    Directory of Open Access Journals (Sweden)

    Andrey V. Tsarev

    2015-01-01

    Full Text Available The process of segmenting consumers ofbanking products and services connects withconducting marketing research. In the processof customer segmentation it is necessary to identify the factors that affect them. Identifi cation of competitive and consumer factors, in particular, is necessary for marketing decision making andthe development of the segment coverage strategy to reach a segment at all stages of planningmarketing activities and evaluating its effectiveness. After determining the basic segments on macro and micro levels the segment coveragestrategies are developed that should be based onthe results of the segmentation map construction.Banking institutions that implement informationtechnology to facilitate collecting and processingcustomer data, such as CRM-systems, receivemore opportunities to identify the client and provide a competitive position in the market.

  20. Development of a Novel Co-Creative Framework for Redesigning Product Service Systems

    Directory of Open Access Journals (Sweden)

    Tuananh Tran

    2016-05-01

    Full Text Available Product service systems (PSS have been researched in academia and implemented in industry for more than a decade, and they bring plenty of benefits to various stakeholders, such as: customers, PSS providers, the environment, as well as society. However, the adoption of PSS in industry so far is limited compared to its potentials. One of the reasons leading to this limitation is that PSS design is tricky. So far, there are several methods to design PSS, but each of them has certain limitations. This paper proposes a co-creative framework, which is constructed using the concept of user co-creation. This novel framework allows designers to design PSS effectively in terms of users’ perception of PSS value, design quality and evaluation. The authors also introduce a case study to demonstrate and validate the proposed framework.

  1. Comparative study: TQ and Lean Production ownership models in health services

    Directory of Open Access Journals (Sweden)

    Natalia Yuri Eiro

    2015-10-01

    Full Text Available Objective: compare the application of Total Quality (TQ models used in processes of a health service, cases of lean healthcare and literature from another institution that has also applied this model.Method: this is a qualitative research that was conducted through a descriptive case study.Results:through critical analysis of the institutions studied it was possible to make a comparison between the traditional quality approach checked in one case and the theoretical and practice lean production approach used in another case and the specifications are described below.Conclusion: the research identified that the lean model was better suited for people that work systemically and generate the flow. It also pointed towards some potential challenges in the introduction and implementation of lean methods in health.

  2. RETHINKING VALUE: A VALUE-CENTRIC MODEL OF PRODUCT, SERVICE AND BUSINESS DEVELOPMENT

    DEFF Research Database (Denmark)

    Randmaa, Merili; Mougaard, Krestine; Howard, Thomas J.

    2011-01-01

    that seeing value from multi-disciplinary viewpoint opens up some unused opportunities for the companies to overcome barriers within a value system, design integrated products and services, work more effectively, co-create value with customers, make use of word-of-mouth promotion and achieve long......Globalization and information technologies have made the economical landscape more transparent and customers smarter, more demanding and networked. Companies can see these changes as a threat to their business or as an opportunity to differentiate in the market and be a Prime Mover, by re-thinking......-term relationships with customers. A new concept for re-thinking the value system is proposed and its main potentials to improve firms’ performance are described....

  3. Building an urban 'renaissance': fragmented services and the production of inequality in Greater Downtown Detroit.

    Science.gov (United States)

    Doucet, Brian; Smit, Edske

    2016-01-01

    Downtown Detroit has been undergoing a renaissance in recent years which is in stark contrast to the economic and social situation in much of the rest of the city. This renaissance has been taking place despite the city's ability to provide good municipal services such as streetlights, security, public space and transport. This article focuses on how four areas which constitute part of Greater Downtown Detroit have relied on different combinations of actors to create and provide the services and amenities deemed necessary for capital investment and middle-class consumption. Each area has its own initiatives and actors who implement them, further fragmenting the city between its core and periphery. Renewed public spaces, private police forces and resident initiatives in middle-class neighborhoods have been created to serve specific needs of the small areas they serve. Rather than being unique, Detroit is an extreme example of fragmented and polarized urbanism which is part and parcel of contemporary cities. We argue that rather than passively reflecting existing socio-spatial divides, these private initiatives in Greater Downtown Detroit actively contribute to the production of sociospatial inequalities across the city.

  4. Evaluating the Productivity of VA, NIH, and AHRQ Health Services Research Career Development Awardees.

    Science.gov (United States)

    Finney, John W; Amundson, Erin O; Bi, Xiaoyu; Cucciare, Michael A; Eisen, Seth A; Finlay, Andrea K; Halvorson, Max A; Hayashi, Ko; Owens, Douglas K; Maisel, Natalya C; Timko, Christine; Weitlauf, Julie C; Cronkite, Ruth C

    2016-04-01

    To evaluate the academic advancement and productivity of Department of Veterans Affairs Health Services Research and Development (HSR&D) Career Development Award (CDA) program recipients, National Institutes of Health (NIH) K awardees in health services research (HSR), and Agency for Healthcare Research and Quality (AHRQ) K awardees. In all, 219 HSR&D CDA recipients from fiscal year (FY) 1991 through FY2010; 154 NIH K01, K08, and K23 awardees FY1991-FY2010; and 69 AHRQ K01 and K08 awardees FY2000-FY2010 were included. Most data were obtained from curricula vitae. Academic advancement, publications, grants, recognition, and mentoring were compared after adjusting for years since award, and personal characteristics, training, and productivity prior to the award. No significant differences emerged in covariate-adjusted tenure-track academic rank, number of grants as primary investigator (PI), major journal articles as first/sole author, Hirsch h-index scores, likelihood of a journal editorship position or membership in a major granting review panel, or mentoring postgraduate researchers between the HSR&D CDA and NIH K awardees from FY1991-FY2010, or among the three groups of awardees from FY2000 or later. Among those who reported grant funding levels, HSR&D CDAs from FY1991-2010 had been PI on more grants of $100,000 than NIH K awardees. HSR&D CDAs had a higher mean number of major journal articles than NIH K awardees from FY1991-2010. Findings show that all three HSR career development programs are successfully selecting and mentoring awardees, ensuring additional HSR capacity to improve the quality and delivery of high-value care.

  5. Advantages of pre-production WLCG/EGEE services for VOs and users

    CERN Document Server

    Thackray, N; Fernandez Sanchez, C; Freire Garcia, E; Simon Garcia, A; Lopez Cacheiro, J

    2008-01-01

    The benefits that the Pre-Production Service (PPS) can offer to VOs and new users will be shown. Current PPS processes will be described so they have a better understanding of the PPS environment. PPS offers a proper place where VOs can test their applications and check their compatibility with upcoming middleware releases. PPS could help VOs improve their applications and at the same time, VOs would be helping PPS to produce better tested middleware releases that would go into Production (PROD) Currently a well-defined set of procedures is followed in PPS, beginning with the pre-deployment activity and finishing with the approval of a new middleware release that can go into PROD. The PPS Coordination Team takes care of supervising all these steps, mainly trying to spot possible bugs in the middleware before it goes into PROD. Unfortunately, VO contribution in this part of the deployment is currently very limited and the PPS team does not have a full feedback from these important groups. One of the problems i...

  6. Analysis of the Effects of a Flexible Ramping Ancillary Service Product on Power System Operations: Preprint

    Energy Technology Data Exchange (ETDEWEB)

    Krad, Ibrahim; Ibanez, Eduardo; Ela, Erik

    2015-10-19

    The recent increased interest in utilizing variable generation (VG) resources such as wind and solar in power systems has motivated investigations into new operating procedures. Although these resources provide desirable value to a system (e.g., no fuel costs or emissions), interconnecting them provides unique challenges. Their variable, non-controllable nature in particular requires significant attention, because it directly results in increased power system variability and uncertainty. One way to handle this is via new operating reserve schemes. Operating reserves provide upward and downward generation and ramping capacity to counteract uncertainty and variability prior to their realization. For instance, uncertainty and variability in real-time dispatch can be accounted for in the hour-ahead unit commitment. New operating reserve methodologies that specifically account for the increased variability and uncertainty caused by VG are currently being investigated and developed by academia and industry. This paper examines one method inspired by the new operating reserve product being proposed by the California Independent System Operator. The method is based on examining the potential ramping requirements at any given time and enforcing those requirements via a reserve demand curve in the market-clearing optimization as an additional ancillary service product.

  7. United States Department of Agriculture-Agricultural Research Service research on natural products for pest management.

    Science.gov (United States)

    Duke, Stephen O; Baerson, Scott R; Dayan, Franck E; Rimando, Agnes M; Scheffler, Brian E; Tellez, Mario R; Wedge, David E; Schrader, Kevin K; Akey, David H; Arthur, Frank H; De Lucca, Anthony J; Gibson, Donna M; Harrison, Howard F; Peterson, Joseph K; Gealy, David R; Tworkoski, Thomas; Wilson, Charles L; Morris, J Brad

    2003-01-01

    Recent research of the Agricultural Research Service of USDA on the use of natural products to manage pests is summarized. Studies of the use of both phytochemicals and diatomaceous earth to manage insect pests are discussed. Chemically characterized compounds, such as a saponin from pepper (Capsicum frutescens L), benzaldehyde, chitosan and 2-deoxy-D-glucose are being studied as natural fungicides. Resin glycosides for pathogen resistance in sweet potato and residues of semi-tropical leguminous plants for nematode control are also under investigation. Bioassay-guided isolation of compounds with potential use as herbicides or herbicide leads is underway at several locations. New natural phytotoxin molecular target sites (asparagine synthetase and fructose-1,6-bisphosphate aldolase) have been discovered. Weed control in sweet potato and rice by allelopathy is under investigation. Molecular approaches to enhance allelopathy in sorghum are also being undertaken. The genes for polyketide synthases involved in production of pesticidal polyketide compounds in fungi are found to provide clues for pesticide discovery. Gene expression profiles in response to fungicides and herbicides are being generated as tools to understand more fully the mode of action and to rapidly determine the molecular target site of new, natural fungicides and herbicides.

  8. Product-service system method to measure sustainability level of traditional smoked fish processing industries

    Directory of Open Access Journals (Sweden)

    Purwaningsih Ratna

    2018-01-01

    Full Text Available Small Medium Enterprise’s (SME of traditional fish processing at Semarang, Central Java, Indonesia still focus their business on gain more profits. Sustainability aspect has not received enough attention yet. This study aims to review the sustainability level of SME smoked fish Semarang using product service system (PSS method. PSS consists of three dimensions (1 Environment, (2 Socio-cultural and (3 Economic. Each dimension consists of 6 criteria's. PSS not only assess the level of sustainability but also formulated the recommendation to increase the industries sustainability level. Sustainability assessment and recommendations formulation is guided by a check-list form. Then, the portfolio diagram used to select these recommendations according to its feasibility to be implemented and its importance for the industries. The result of sustainability assessment for traditional fish processing is 0.44, categorized as medium level. The recommendations for the environmental dimension are (1 use of liquid smoke on fish processing and (2 use of wastewater treatment with anaerobic ponds Recommendation for the socio-cultural dimension is use personal protective tool to reduce worker risk on safety and health. Recommendation for the economic dimension is used social media for product marketing and increasing the economic value of fish lung wastes. Recommendations are then illustrated in a diagram in the form of radar sustainability.

  9. Vape shop retailers’ perceptions of their customers, products and services: A content analysis

    Science.gov (United States)

    Tsai, Jennifer Y.; Bluthenthal, Ricky; Allem, Jon-Patrick; Garcia, Robert; Garcia, Jocelyn; Unger, Jennifer; Baezconde-Garbanati, Lourdes; Sussman, Steve Y.

    2017-01-01

    INTRODUCTION The popularity of electronic cigarettes (e-cigarettes) has spurred the growth of vape shops, but little is known about the retailers who may play an important role in the introduction and dissemination of vape products. In this paper we examine how retailers profile their customers and their perceptions of vaping, and the services their shops provide. METHODS Semi-structured interviews were conducted with a convenience sample of retailers (n=77) located across southern California. Open-ended questions were coded and analyzed using a content analysis approach. RESULTS Three themes emerged from the content analysis: who vapes, why people vape, and the vape shop environment. Retailers profiled customers as friendly, health conscious, and interested in tobacco cessation or cessation maintenance. Retailers believed e-cigarettes were used recreationally or as products that help curb other addictive behaviors. While most retailers reported positive experiences with vaping, some reported potentially negative experiences including failed cessation attempts, dual use of e-cigarettes and combustible cigarettes, and increased nicotine dependence. Retailers reported that they regularly answer questions about vaping and believe their shops function as social lounges that are tied to other recreational activities. CONCLUSIONS Retailers attach certain characteristics to their clientele, perceive certain health benefits associated with vaping, and seek to establish their shops as places that provide guidance on vape products as well as shops with a recreational aesthetic. As vape shops grow in popularity, additional research on, and regulation of, these retailers will be necessary. Education campaigns are needed to inform retailers of the benefits and consequences of vaping. PMID:28736758

  10. Vape shop retailers' perceptions of their customers, products and services: A content analysis.

    Science.gov (United States)

    Tsai, Jennifer Y; Bluthenthal, Ricky; Allem, Jon-Patrick; Garcia, Robert; Garcia, Jocelyn; Unger, Jennifer; Baezconde-Garbanati, Lourdes; Sussman, Steve Y

    2016-01-01

    The popularity of electronic cigarettes (e-cigarettes) has spurred the growth of vape shops, but little is known about the retailers who may play an important role in the introduction and dissemination of vape products. In this paper we examine how retailers profile their customers and their perceptions of vaping, and the services their shops provide. Semi-structured interviews were conducted with a convenience sample of retailers (n=77) located across southern California. Open-ended questions were coded and analyzed using a content analysis approach. Three themes emerged from the content analysis: who vapes, why people vape, and the vape shop environment. Retailers profiled customers as friendly, health conscious, and interested in tobacco cessation or cessation maintenance. Retailers believed e-cigarettes were used recreationally or as products that help curb other addictive behaviors. While most retailers reported positive experiences with vaping, some reported potentially negative experiences including failed cessation attempts, dual use of e-cigarettes and combustible cigarettes, and increased nicotine dependence. Retailers reported that they regularly answer questions about vaping and believe their shops function as social lounges that are tied to other recreational activities. Retailers attach certain characteristics to their clientele, perceive certain health benefits associated with vaping, and seek to establish their shops as places that provide guidance on vape products as well as shops with a recreational aesthetic. As vape shops grow in popularity, additional research on, and regulation of, these retailers will be necessary. Education campaigns are needed to inform retailers of the benefits and consequences of vaping.

  11. QUALITY IMPROVEMENT STRATEGY IN ROMANIAN TOURISM PRODUCTS AND SERVICES WITH THE APPLICATION OF SC ASTORIA COMPLEX SRL

    Directory of Open Access Journals (Sweden)

    CLAUDIU VALENTIN NITU

    2010-01-01

    Full Text Available Quality is an integral part of international competitiveness in the world.Quality has many meanings and implications, based on the quality of products or services to thevery quality companies. Competitiveness, defined as the ability of firms to compete is theessence of a good marketing system in place, to be competitive means to succeed in anenvironment in which firms always try to go one before another by price reduction, by increasethe quality of their current products and services and creating new ones. A firm is competitive ifit can produce high quality products and services and lower costs than its competitors andinternationally. Ability to compete is to do better than firms in the same industry in terms ofsales, market share and profitability, capacity to achieve its strategic conduct, defined as the setof actions undertaken to influence the market, finally leading to increased profits.

  12. Service oriented product innovation for improved environmental performance. An an exploratory case study of the air conditioning and cooling sector

    Energy Technology Data Exchange (ETDEWEB)

    Cook, M.; Maggs, H.; Neame, C.; Lemon, M. [The School of Applied Sciences, Cranfield University, Cranfield, Bedfordshire (United Kingdom)

    2006-09-15

    The need to improve the environmental performance of production and consumption practices within advanced industrialised nations is widely accepted. Finding ways to satisfy demand using far fewer resources is central to research in this field. For many, the trajectories of service orientated products are thought to provide an opportunity to address this need and anticipate futures in which economic growth is de-coupled from resource use. This paper presents the findings of exploratory research in the air-conditioning and cooling sector, which sought to understand how these benefits might be realised. It suggests that these benefits will not arise as a result of economic restructuring but rather that a deeper understanding of the process of service innovation, which underpins trajectories of service orientated products, is required to develop effective policy.

  13. Cloud-based design and manufacturing (CBDM) a service-oriented product development paradigm for the 21st century

    CERN Document Server

    2014-01-01

    The book introduces the reader to game-changing ways of building and utilizing Internet-based services related to design and manufacture activities through the cloud. In a broader sense, CBDM refers to a new product realization model that enables collective open innovation and rapid product development with minimum costs through social networking and negotiation platforms between service providers and consumers. It is a type of parallel and distributed system consisting of a collection of inter-connected physical and virtualized service pools of design and manufacturing resources as well as intelligent search capabilities for design and manufacturing solutions. Practicing engineers and decision makers will learn how to strategically position their product development operations for success in a globalized interconnected world.

  14. Managing Preventive Maintenance, In-Service Inspection, Ageing Management within a Production Environment

    Energy Technology Data Exchange (ETDEWEB)

    Tillwick, D.L.; Bruyn, J.F. du; D' Arcy, A.J., E-mail: koos.dubruyn@necsa.co.z [SAFARI-1 Research Reactor, Necsa, PO Box 582 Pretoria (South Africa)

    2011-07-01

    SAFARI-1, the Nuclear Research Reactor located at Pelindaba, South Africa, has to meet a multitude of requirements relating to corporate policies and strategies, preventative maintenance, in-service inspection, plant ageing management, quality management, conventional and radiological safety, regulatory compliance; and security, commercial and financial goals which need to be incorporated into an integrated management system. The control of these various requirements and activities within the nuclear research reactor organisation becomes quite complex if the processes and systems are to be integrated maintained and at the same time managed so as to achieve the objectives and targets within the resources available. Plant maintenance is one aspect which became a challenge over the last decade to implement and optimize. This has been evidenced by the shorter reactor shut downs which are carefully planned to maintain operational schedules required for production and other interested parties. Although SAFARI-1 maintains ISO 9001 and ISO 14001 certification, its present commercial and operational schedules need a very well coordinated management system to achieve all stakeholder requirements and still function within the design and safety requirements. In order for SAFARI-1 to maintain an exceptionally high operational level of more than 300 full power days per year, the planning, implementation and coordination of routine maintenance, in-service inspection, and projects related to upgrades and ageing management need to be well structured and controlled. The effective and efficient implementation of such a management system will ultimately ensure the success of the reactor in the competitive environment. This becomes particularly relevant where the development and the responsibility of implementation of systems and processes lie not only within the SAFARI-1 organization but also within various other departments in the parent South African Nuclear Energy Corporation

  15. A Worldwide Production Grid Service Built on EGEE and OSG Infrastructures Lessons Learnt and Long-term Requirements

    Energy Technology Data Exchange (ETDEWEB)

    Shiers, J.; Dimou, M.; Mendez Lorenzo, P.

    2007-07-01

    Using the Grid Infrastructures provided by EGEE, OSG and others, a worldwide production service has been built that provides the computing and storage needs for the 4 main physics collaborations at CERN's Large Hadron Collider (LHC). The large number of users, their geographical distribution and the very high service availability requirements make this experience of Grid usage worth studying for the sake of a solid and scalable future operation. This service must cater for the needs of thousands of physicists in hundreds of institutes in tens of countries. A 24x7 service with availability of up to 99% is required with major service responsibilities at each of some ten {sup T}ier1{sup a}nd of the order of one hundred {sup T}ier2{sup s}ites. Such a service - which has been operating for some 2 years and will be required for at least an additional decade - has required significant manpower and resource investments from all concerned and is considered a major achievement in the field of Grid computing. We describe the main lessons learned in offering a production service across heterogeneous Grids as well as the requirements for long-term operation and sustainability. (Author)

  16. The Service for the Customers of Coal Products in the Context of the Conception of Relationship Marketing

    Directory of Open Access Journals (Sweden)

    Trushkina Nataliia V.

    2017-04-01

    Full Text Available The article is aimed at developing approaches to the service for various groups of customers of coal products in the context of the conception of relationship marketing. Content of the term of «service of the customers of coal products» has been clarified. An analysis of the dynamics of volume and structure of coal consumption in Ukraine was carried out. It has been proven that in organizing the marketing processes in terms of coal enterprise activities, it is appropriate to apply the conception of relationship marketing, essence of which is formation of a partnership based on a customer-oriented approach to the service for customers of coal products. A feature of this approach, unlike the existing ones, is the allocation of different groups of consumers of coal products, taking into consideration the volume of their annual demand and the specifics identified. It has been suggested that a systemic, process, and functional approaches to the organization of processes of service for the consumers of coal products be used in a single complex through the implementation of management functions.

  17. Perceived service delivery and productivity in the food and beverage sector in Potchefstroom / Adam Herman Viljoen

    OpenAIRE

    Viljoen, Adam Herman

    2012-01-01

    The importance of management in the food and beverage sector as well as managing food and beverage service employees are crucial aspects that influence quality service delivery. The food and beverage sector is a large service orientated segment of the greater tourism industry, and effective management of employees is therefore necessary since employees are regarded as the primary resource through which establishments deliver services. One might further argue that an employee is...

  18. FUEL SERVICES: Customer focused on Product Support during the whole Life Time

    Energy Technology Data Exchange (ETDEWEB)

    Langenberger, J.; Hummel, W.

    2015-07-01

    For more than 40 years, Fuel Services of AREVA has been delivering devices and providing on-site services primary at LWR worldwide. We support our worldwide customers in achieving safe and economic operation of the fuel assemblies (FA) and core components (CC) and have received excellent feedback from them. But the Fuel Services support goes beyond on-site activities. (Author)

  19. 77 FR 31190 - Revised Service Standards for Market-Dominant Mail Products

    Science.gov (United States)

    2012-05-25

    ... increased costs to customers and decreased service levels are analogous to price increases. Some mailers... rules accommodates this reality and also provides the Postal Service with enough flexibility that... strongly opposed the Postal Service's pursuit of an exigent rate increase, and the PRC has thus far...

  20. Understanding the benefits of product-service system for involved parties in remanufacturing

    Directory of Open Access Journals (Sweden)

    Anjar Priyono

    2017-05-01

    Full Text Available Purpose: This study aims to analyse the benefit provided by interested parties in remanufacturing including manufacturing companies, original equipment manufacturers and customers. Existing studies examining Produc-Service System (PSS focus on relationship between two parties, either between OEMs and customers or between remanufacturers with customers. This study attempts to fill the gap by investigating how the PSS offers benefit to OEMs, remanufacturers and customers. Methodology: This research used case study method to examine the practice of PSS in remanufacturing companies. Qualitative approach was employed to analyse emerging problems in the case companies and the researcher collaborate with the involved parties to create new knowledge. Thus, this process can offer theoretical insights as well as practical insights. Findings: All parties involved in PSS consistently gain benefit from adopting the practice. From the perspective of remanufacturers, the major benefit of remanufacturers adopting PSS is that it can help reduce the uncertainties regarding time, quantity and quality of returned cores. Due to reduced uncertainties, remanufacturers gain benefit from higher profitability and more environmental friendly products. These benefits provide multiplier effects to both customers and OEMs. Practical implications: This study offers benefits to managers in the sense that it provides guidance for managers of remanufacturers to better manage remanufacturing operation so that it becomes more environmentally friendly and economically profitable. Originality/value: It is the first time that the benefits of PSS to support remanufacturing are viewed from integrative perspective – i.e. manufacturers, remanufacturers, and customers.

  1. Relationship between the components of product/service quality and the customers’ emotions and satisfaction

    Directory of Open Access Journals (Sweden)

    Gavriel Meirovich

    2008-12-01

    Full Text Available The purpose of this paper is to study the links between quality and consumers’ emotions and eventually with their satisfaction. There is mounting evidence that, while quality evaluation may be strictly cognitive, satisfaction gauges customers’ emotions towards the product/service provider’s performance. The existing approaches used in measuring quality have certain limitations. This study introduces two components of total quality structure – quality of design and quality of conformance – for analysis of the link between quality and customer emotions.  Undergraduate college students were surveyed in regard to four scenarios for food establishments. Respondents were asked to select, from a pre-tested list of emotions, those arising from these scenarios. The equality of means of the valence and the intensity of emotions among the four scenarios were tested using ANOVA and Scheffe paired comparisons. The results show that there is a significant relationship between possible combinations of two quality dimensions and customers’ affective responses in terms of both their valence and intensity. Important managerial implications are discussed.

  2. Scientific production of residence in the management of nursing services 2006 2011

    Directory of Open Access Journals (Sweden)

    Camila Severi Zanoni

    2015-03-01

    Full Text Available Retrospective, descriptive, documentary and quantitative study conducted to describe the scientific production of the Housing Management Services Nursing, University Hospital of Londrina State University, from 2006 to 2011. Information was collected by an instrument that identified the title, author, journal and classification in QUALIS / Coordination of Improvement of Higher Education Personnel of the articles produced. We analyzed 69 articles, 43.5% were published, 31.9% underwent the editorial board, 4.3% in the press, 14.5% resubmitted after rejection in the 1st submission and 5.8% are awaiting submission. There was a predominance of submission to journals B1 (44.6%. Of the 96 studies, 15 were presented at regional events in 60 national and 21 international, and 93.7% as a poster and nine received awards. The complexity of the health field and the demands of the labor market show the importance of research in nursing developed during the residency as enabler of reflection and transformation of professional practice.

  3. Impact of Production from Photovoltaic Power Plants on Increase of Ancillary Services in the Czech Republic

    Directory of Open Access Journals (Sweden)

    Martin Smocek

    2016-01-01

    Full Text Available Renewable energy resources represent a noticeable part of the overall energetic concept development. New integration of renewable energy resources into power grids has a significant impact on the reliability and quality of power supply. The major problem of the photovoltaic and wind power plants is their dependency on weather conditions, since it has a direct effect on their immediate output produced that shows stochastic behaviour. These stochastic outputs result in very adverse impacts on the power grid. Further development of these resources could lead to exceeding of the control and absorption abilities of the power grid. The power grid must be set in balance with respect to the production and consumption of electric power at any time. The operation of photovoltaic power plants impair keeping this balance. That has an adverse impact on the very operation and maintenance of network parameters within the extent required. This survey deals with analysis focused on operation of the photovoltaic power plants with respect to the increase of reserve power in ancillary services in the Czech Republic.

  4. Who is 'Molly'? MDMA adulterants by product name and the impact of harm-reduction services at raves.

    Science.gov (United States)

    Saleemi, Sarah; Pennybaker, Steven J; Wooldridge, Missi; Johnson, Matthew W

    2017-08-01

    Methylenedioxymethamphetamine (MDMA), often sold as 'Ecstasy' or 'Molly', is commonly used at music festivals and reported to be responsible for an increase in deaths over the last decade. Ecstasy is often adulterated and contains compounds that increase morbidity and mortality. While users and clinicians commonly assume that products sold as Molly are less-adulterated MDMA products, this has not been tested. Additionally, while pill-testing services are sometimes available at raves, the assumption that these services decrease risky drug use has not been studied. This study analyzed data collected by the pill-testing organization, DanceSafe, from events across the United States from 2010 to 2015. Colorimetric reagent assays identified MDMA in only 60% of the 529 samples collected. No significant difference in the percentage of samples testing positive for MDMA was determined between Ecstasy and Molly. Individuals were significantly less likely to report intent to use a product if testing did not identify MDMA (relative risk (RR) = 0.56, p = 0.01). Results suggest that Molly is not a less-adulterated substance, and that pill-testing services are a legitimate harm-reduction service that decreases intent to consume potentially dangerous substances and may warrant consideration by legislators for legal protection. Future research should further examine the direct effects of pill-testing services and include more extensive pill-testing methods.

  5. 48 CFR 225.401-71 - Products or services in support of operations in Iraq or Afghanistan.

    Science.gov (United States)

    2010-10-01

    ... support of operations in Iraq or Afghanistan. 225.401-71 Section 225.401-71 Federal Acquisition... Afghanistan. When acquiring products or services, other than small arms, in support of operations in Iraq or Afghanistan— (a) If using the procedure specified in 225.7703-1(a)(1), the purchase restriction at FAR 25.403...

  6. 41 CFR 101-26.701 - Purchase of products and services from the blind and other severely handicapped persons.

    Science.gov (United States)

    2010-07-01

    ... services from the blind and other severely handicapped persons. 101-26.701 Section 101-26.701 Public... severely handicapped persons. (a) Purchases by executive agencies of products produced by workshops of the blind or other severely handicapped persons which are carried in GSA supply distribution facilities must...

  7. Impact of Appalachia Educational Laboratory's Products and Services on Its Clients in Three Employer Groups and Five Role Groups.

    Science.gov (United States)

    Meehan, Merrill L.; Wiersma, William

    As one of the federally-funded regional educational laboratories, the Appalachia Educational Laboratory (AEL) is committed to assessing the impact of its products and services on a variety of client subgroups. These include educators and administrators at the elementary, secondary, and higher levels. To address the issue of measuring impact, the…

  8. 12 CFR 303.46 - Financial education programs that include the provision of bank products and services.

    Science.gov (United States)

    2010-01-01

    ... principles of personal financial management, banking operations, or the benefits of saving for the future... 12 Banks and Banking 4 2010-01-01 2010-01-01 false Financial education programs that include the provision of bank products and services. 303.46 Section 303.46 Banks and Banking FEDERAL DEPOSIT INSURANCE...

  9. Consumer-inclusive innovation strategies for the Dutch water supply sector: Opportunities for more sustainable products and services

    NARCIS (Netherlands)

    Hegger, D.L.T.; Spaargaren, G.; Vliet, van B.J.M.; Frijns, J.

    2011-01-01

    This article reflects on the consequences of contemporary shifts in the relationships between water utilities, their competitors and domestic end users. Such changing relations come along with the development of new more sustainable products and services. By distinguishing between ‘upstream’ vs.

  10. Education and Knowledge in the Use of Financial Products and Services in Bachelor's Degree Students

    Science.gov (United States)

    García-Santillán, Arturo; Moreno-García, Elena; Molchanova, Violetta S.

    2017-01-01

    This study seeks to determine a university student's knowledge and culture in relation to money; the way they plan their budget, their economic independence and consumer habits, the level of debt, and the use of financial services and products. The instrument designed by Aravena-Collao and Mendoza-Letelier (2010) was used for the query among the…

  11. From failure to value: economic valuation for a selected set of products and services from Mediterranean forests

    Directory of Open Access Journals (Sweden)

    Davide Pettenella

    2016-04-01

    Full Text Available Aim of study: the paper estimates the economic value of a selected range of forest products and services, i.e. roundwood, non-wood forest products (NWFPs, and carbon-related services.Area of study: the research covers 21 Mediterranean countries, distinguished into four sub-regions.Material and methods: data have been gathered from official statistical sources (e.g. FAOSTAT, scientific literature and technical reports. Different estimation approaches based on market-price have been used for different products/services.Main results: the estimated value ranges between €10,512 and €11,158 million (M. Wood products represent more than 85% of the total value. Within them, industrial timber is the most relevant component (65%. Figures for NWFPs are likely to be underestimated because data are available only for some products and countries. When using alternative estimates for pine nuts, pine resin and cork, figures show a €36.8-572 M increase. In geographical terms, the economic value of Mediterranean forests is highly concentrated: North-West Mediterranean countries account for 70%, and nearly 90% is in just four countries (France, Spain, Turkey and Italy.Research highlights: enhancing the offer of Mediterranean forest products and increasing their role in the rural economy could help to reduce the costs of forest protection: a well-structured forest economy ensuring stable flows of incomes can provide a fundamental set of public non-market services and social values to both local people and the whole community. Understanding the true value of natural resources, then, is an essential step for promoting their protection and sustainable use.Abbreviations: Bln: billion; CUM: cubic meter; EM: East Mediterranean; FAO: Food and Agriculture Organisation of the United Nations; FRA: Forest Resource Assessment; ha: hectare; M: million; NEM: North-East Mediterranean; NWFP: non-wood forest product; NWM: North-West Mediterranean; SM: South Mediterranean. 

  12. Products and Services Available to the Public from the Waterborne Commerce Statistics Center.

    Science.gov (United States)

    1986-07-01

    man-made) fiber 3111 Leather and leather products 2831 Drugs (biological products, medicinal chemicals, Group 32-Stone, Clay, Glass and botanical ...cement perfumes, cosmetics , and 3251 Structural clay products, other toilet preparation including refractories 2851 Paints, varnishes, lacquers 3271

  13. Service co-production in graduated programs: an analysis of master’s student behavior in the brazilian context

    Directory of Open Access Journals (Sweden)

    Murilo Branco

    2014-02-01

    Full Text Available Considering the evolution process in the Brazilian’s graduate programs in recent years, coupled with the need to train professionals able to the market, this study aims to understand the behavior of the master's degree in co-production service education in graduate in Brazil. Through the presentation of a theoretical model designed to understand aspects such as participation, time and student’s dedication, it was performed a qualitative-exploratory case study, using, as the unit of analysis, students of a private university in Brazil. Obtained results shows that the variables analyzed can determine the co-production on the survey environment. It is believed that the research results not only contribute to the understanding of the phenomenon, but also to the literature of educational service and co-production, notwithstanding the methodological contribution to future case studies derived from the open questionnaire proposed.

  14. Developing Space Weather products and services in Europe – Preface to the Special Issue on COST Action ES0803

    Directory of Open Access Journals (Sweden)

    Belehaki Anna

    2014-01-01

    Full Text Available COST Action ES0803 “Developing Space Weather products and services in Europe” primarily aimed at forming an interdisciplinary network among European scientists dealing with different issues relevant to Geospace as well as warning system developers and operators in order to assess existing Space Weather products and recommend new ones. The work that has been implemented from 2008 to 2012 resulted in advances in modeling and predicting Space Weather, in recommendations for the validation of Space Weather models, in proposals for new Space Weather products and services, and in dissemination, training, and outreach activities. This preface summarizes the most important achievements of this European activity that are detailed in this special issue by the key scientists who participated in COST Action ES0803.

  15. A qualitative study of the challenges related to the development of product enabled services in technology driven start-ups

    DEFF Research Database (Denmark)

    Pedersen, Søren; Tanev, Stoyan; Ma, Zheng

    of products and services to meet specific customer demands, thus generating additional value. This paper examines technology-based start-ups’ attitude towards the development of hybrid offerings as part of their business differentiation and positioning strategies. The main research question is answered within...... the context of Danish technology-based start-up firms by adopting a case study based qualitative research approach. Five explorative case studies, of in total four different start-ups and one larger firm used as reference case, have been composed to examine the challenges associated with the development...... that start-ups have limited human and financial resources that is often combined with lacking business and commercialization knowledge. The screening criteria from the new venture funding organisation appear to be very much product focused, as the tangibility of the products, as compared to services, makes...

  16. Cultural Goods Production, Cultural Capital Formation and the Provision of Cultural Services

    OpenAIRE

    Cheng, Sao-Wen

    2005-01-01

    Cultural capital is assumed to benefit all members of society. It is accumulated through the consumption of cultural services and is diminished through depreciation. Using the stock of cultural goods, cultural services are provided by the cultural services industry; the stock of cultural goods is enlarged by the flow of new cultural goods created by individuals who are both consumers and creators of culture and whose utility is positively affected by the cultural goods they created. In the no...

  17. From failure to value: economic valuation for a selected set of products and services from Mediterranean forests

    Energy Technology Data Exchange (ETDEWEB)

    Masiero, M.; Pettenella, D.; Secco, L.

    2016-07-01

    Aim of study: the paper estimates the economic value of a selected range of forest products and services, i.e. roundwood, non-wood forest products (NWFPs), and carbon-related services. Area of study: the research covers 21 Mediterranean countries, distinguished into four sub-regions. Material and methods: data have been gathered from official statistical sources (e.g. FAOSTAT), scientific literature and technical reports. Different estimation approaches based on market-price have been used for different products/services. Main results: the estimated value ranges between €10,512 and €11,158 million (M). Wood products represent more than 85% of the total value. Within them, industrial timber is the most relevant component (65%). Figures for NWFPs are likely to be underestimated because data are available only for some products and countries. When using alternative estimates for pine nuts, pine resin and cork, figures show a €36.8-572 M increase. In geographical terms, the economic value of Mediterranean forests is highly concentrated: North-West Mediterranean countries account for 70%, and nearly 90% is in just four countries (France, Spain, Turkey and Italy). Research highlights: enhancing the offer of Mediterranean forest products and increasing their role in the rural economy could help to reduce the costs of forest protection: a well-structured forest economy ensuring stable flows of incomes can provide a fundamental set of public non-market services and social values to both local people and the whole community. Understanding the true value of natural resources, then, is an essential step for promoting their protection and sustainable use. (Author)

  18. Data and Data Products for Climate Research: Web Services at the Asia-Pacific Data-Research Center (APDRC)

    Science.gov (United States)

    DeCarlo, S.; Potemra, J. T.; Wang, K.

    2012-12-01

    The International Pacific Research Center (IPRC) at the University of Hawaii maintains a data center for climate studies called the Asia-Pacific Data-Research Center (APDRC). This data center was designed within a center of excellence in climate research with the intention of serving the needs of the research scientist. The APDRC provides easy access to a wide collection of climate data and data products for a wide variety of users. The data center maintains an archive of approximately 100 data sets including in-situ and remote data, as well as a range of model-based output. All data are available via on-line browsing tools such as a Live Access Server (LAS) and DChart, and direct binary access is available through OPeNDAP services. On-line tutorials on how to use these services are now available. Users can keep up-to-date with new data and product announcements via the APDRC facebook page. The main focus of the APDRC has been climate scientists, and the services are therefore streamlined to such users, both in the number and types of data served, but also in the way data are served. In addition, due to the integration of the APDRC within the IPRC, several value-added data products (see figure for an example using Argo floats) have been developed via a variety of research activities. The APDRC, therefore, has three main foci: 1. acquisition of climate-related data, 2. maintenance of integrated data servers, and 3. development and distribution of data products The APDRC can be found at http://apdrc.soest.hawaii.edu. The presentation will provide an overview along with specific examples of the data, data products and data services available at the APDRC.; APDRC product example: gridded field from Argo profiling floats

  19. Transfer and Reuse of Knowledge from the Service Phase of Complex Products

    DEFF Research Database (Denmark)

    Vianello, Giovanna

    The reuse of knowledge generated during the different phases of a product’s lifecycle is crucial for a company in order to achieve competitive advantage. This thesis investigates knowledge transfer within the service phase and between service and design phases through case studies from the oil...... and engineering designers were interested in knowledge about changes, issues and improvements generated during service; however, engineering designers were more orientated towards knowledge of the equipment at a component level while service engineers were interested in obtaining an overview of the systems...

  20. Petroleum production: nitrates for the offshore mining; Production petroliere: les nitrates au service de l'exploitation offshore

    Energy Technology Data Exchange (ETDEWEB)

    Lepetit, V.

    2003-03-01

    This paper is a short presentation of the adaptation of nitrates by Statoil and Norsk Hydro to the exploration and production. This process will allow a higher extraction of crude in better conditions. (A.L.B.)

  1. How to boost the production of free services: in search of the holy referee grail

    NARCIS (Netherlands)

    Canoy, M.; in 't Veld, D.L.

    2014-01-01

    This paper argues that delivering free services is driven by a combination of motivations and explains how policy makers or other principals can exploit them to deal with underproduction of free services. We identify intrinsic motivation, respect and gratitude as main examples of underlying

  2. How to boost the production of free services: in search of the holy referee grail

    NARCIS (Netherlands)

    Canoy, M.; in 't Veld, D.

    2014-01-01

    This paper argues that delivering free services is driven by a combination of motivations, and explains how policy makers or other principals can exploit them to deal with underproduction of free services. We identify intrinsic motivation, respect and gratitude as main examples of underlying

  3. Simple & Secure: Attitude and behaviour towards security and usability in internet products and services at home

    NARCIS (Netherlands)

    Wolthuis, R.; Broenink, E.G.; Fransen, F.; Schultz, S.; Vries, A. de

    2010-01-01

    This paper is the result of research on the security perception of users in ICT services and equipment. We analyze the rationale of users to have an interest in security and to decide to change security parameters of equipment and services. We focus on the home environment, where more and more

  4. 77 FR 64768 - International Mailing Services: Proposed Product and Price Changes

    Science.gov (United States)

    2012-10-23

    ... with Registered Mail service. * * * * * 135 Mailable Dangerous Goods 135.1 Infectious Substances... materials defined in DMM 601.10.17.3 and exempt human or animal specimens defined in DMM 601.10.17.2d are... Priced Boxes with Registered Mail service. * * * * * 138 Perishable Matter 138.1 Animals All live or dead...

  5. Connecting Ecosystem Service Production to Users as a Measure of Realized Benefits in Coastal Communities

    Science.gov (United States)

    Ecosystem goods and services are often produced in locations far away from where humans benefit from them. Human beneficiaries also use specific spatial pathways to access the Final Ecosystem Goods and Services (FEGS), the ecological endpoints directly beneficial to human well-b...

  6. MUSIC PRODUCTION-CONSUMPTION AND THE SERVICE-GOOD SPECTRUM UNDER THE SWAY OF A SHIFT WITHIN A SHIFT

    Directory of Open Access Journals (Sweden)

    Sílvia Helena Meyer Carvalho

    2015-06-01

    Full Text Available Nowadays music constitutes a phenomenon whose complexion entangles aspects simultaneously related to society, culture, art, business, and technology. Due to the combined influence of these aspects, music production-consumption acquires some unique features. Added to that, the swift evolution and growing influence of the economic-technological association have increasingly affected music as a sociocultural phenomenon, as an art form, and as a corporative business, increasing the complexity of an already convoluted context. Given the composite and dynamic constitution of the music field, the present approach departs from a multidisciplinary analysis, establishing a methodological groundwork that comprehends conceptual and qualitative research, elaborated through exploratory study. Under a standard economic perspective, music production-consumption belongs in the structure of the music supply chain, presenting a rather uncertain status between service and good. Apart from the economic understanding, however, music comprises a wide variety of manifestations, which do not suit conventional production-consumption processes. In order to cope with the inexorable duality of this paradoxical coexistence, this study proposes a model intended to contribute to the building of a comprehensive knowledge on music production and consumption. As this model departs from some specific flows of music production and consumption, it creates an array of patterns, pinpointing their situation within the service-good spectrum. In addition, it considers Digital Revolution and globalized communications as enablers that affect the foundations of traditional music, unbalance routine flows inside the supply chain of the music industry and cause music production-consumption relationships to shift their status from product-oriented to service-oriented.

  7. Voluntary medical male circumcision scale-up in Nyanza, Kenya: evaluating technical efficiency and productivity of service delivery.

    Science.gov (United States)

    Omondi Aduda, Dickens S; Ouma, Collins; Onyango, Rosebella; Onyango, Mathews; Bertrand, Jane

    2015-01-01

    Voluntary medical male circumcision (VMMC) service delivery is complex and resource-intensive. In Kenya's context there is still paucity of information on resource use vis-à-vis outputs as programs scale up. Knowledge of technical efficiency, productivity and potential sources of constraints is desirable to improve decision-making. To evaluate technical efficiency and productivity of VMMC service delivery in Nyanza in 2011/2012 using data envelopment analysis. Comparative process evaluation of facilities providing VMMC in Nyanza in 2011/2012 using output orientated data envelopment analysis. Twenty one facilities were evaluated. Only 1 of 7 variables considered (total elapsed operation time) significantly improved from 32.8 minutes (SD 8.8) in 2011 to 30 minutes (SD 6.6) in 2012 (95%CI = 0.0350-5.2488; p = 0.047). Mean scale technical efficiency significantly improved from 91% (SD 19.8) in 2011 to 99% (SD 4.0) in 2012 particularly among outreach compared to fixed service delivery facilities (CI -31.47959-4.698508; p = 0.005). Increase in mean VRS technical efficiency from 84% (SD 25.3) in 2011 and 89% (SD 25.1) in 2012 was not statistically significant. Benchmark facilities were #119 and #125 in 2011 and #103 in 2012. Malmquist Productivity Index (MPI) at fixed facilities declined by 2.5% but gained by 4.9% at outreach ones by 2012. Total factor productivity improved by 83% (p = 0.032) in 2012, largely due to progress in technological efficiency by 79% (p = 0.008). Significant improvement in scale technical efficiency among outreach facilities in 2012 was attributable to accelerated activities. However, ongoing pure technical inefficiency requires concerted attention. Technological progress was the key driver of service productivity growth in Nyanza. Incorporating service-quality dimensions and using stepwise-multiple criteria in performance evaluation enhances comprehensiveness and validity. These findings highlight site-level resource use and sources of

  8. Voluntary Medical Male Circumcision Scale-Up in Nyanza, Kenya: Evaluating Technical Efficiency and Productivity of Service Delivery

    Science.gov (United States)

    Omondi Aduda, Dickens S.; Ouma, Collins; Onyango, Rosebella; Onyango, Mathews; Bertrand, Jane

    2015-01-01

    Background Voluntary medical male circumcision (VMMC) service delivery is complex and resource-intensive. In Kenya’s context there is still paucity of information on resource use vis-à-vis outputs as programs scale up. Knowledge of technical efficiency, productivity and potential sources of constraints is desirable to improve decision-making. Objective To evaluate technical efficiency and productivity of VMMC service delivery in Nyanza in 2011/2012 using data envelopment analysis. Design Comparative process evaluation of facilities providing VMMC in Nyanza in 2011/2012 using output orientated data envelopment analysis. Results Twenty one facilities were evaluated. Only 1 of 7 variables considered (total elapsed operation time) significantly improved from 32.8 minutes (SD 8.8) in 2011 to 30 minutes (SD 6.6) in 2012 (95%CI = 0.0350–5.2488; p = 0.047). Mean scale technical efficiency significantly improved from 91% (SD 19.8) in 2011 to 99% (SD 4.0) in 2012 particularly among outreach compared to fixed service delivery facilities (CI -31.47959–4.698508; p = 0.005). Increase in mean VRS technical efficiency from 84% (SD 25.3) in 2011 and 89% (SD 25.1) in 2012 was not statistically significant. Benchmark facilities were #119 and #125 in 2011 and #103 in 2012. Malmquist Productivity Index (MPI) at fixed facilities declined by 2.5% but gained by 4.9% at outreach ones by 2012. Total factor productivity improved by 83% (p = 0.032) in 2012, largely due to progress in technological efficiency by 79% (p = 0.008). Conclusions Significant improvement in scale technical efficiency among outreach facilities in 2012 was attributable to accelerated activities. However, ongoing pure technical inefficiency requires concerted attention. Technological progress was the key driver of service productivity growth in Nyanza. Incorporating service-quality dimensions and using stepwise-multiple criteria in performance evaluation enhances comprehensiveness and validity. These findings

  9. Productivity growth in outpatient child and adolescent mental health services: the impact of case-mix adjustment.

    Science.gov (United States)

    Halsteinli, Vidar; Kittelsen, Sverre A; Magnussen, Jon

    2010-02-01

    The performance of health service providers may be monitored by measuring productivity. However, the policy value of such measures may depend crucially on the accuracy of input and output measures. In particular, an important question is how to adjust adequately for case-mix in the production of health care. In this study, we assess productivity growth in Norwegian outpatient child and adolescent mental health service units (CAMHS) over a period characterized by governmental utilization of simple productivity indices, a substantial increase in capacity and a concurrent change in case-mix. We analyze the sensitivity of the productivity growth estimates using different specifications of output to adjust for case-mix differences. Case-mix adjustment is achieved by distributing patients into eight groups depending on reason for referral, age and gender, as well as correcting for the number of consultations. We utilize the nonparametric Data Envelopment Analysis (DEA) method to implicitly calculate weights that maximize each unit's efficiency. Malmquist indices of technical productivity growth are estimated and bootstrap procedures are performed to calculate confidence intervals and to test alternative specifications of outputs. The dataset consist of an unbalanced panel of 48-60 CAMHS in the period 1998-2006. The mean productivity growth estimate from a simple unadjusted patient model (one single output) is 35%; adjusting for case-mix (eight outputs) reduces the growth estimate to 15%. Adding consultations increases the estimate to 28%. The latter reflects an increase in number of consultations per patient. We find that the governmental productivity indices strongly tend to overestimate productivity growth. Case-mix adjustment is of major importance and governmental utilization of performance indicators necessitates careful considerations of output specifications. Copyright 2009 Elsevier Ltd. All rights reserved.

  10. Using the Context, Input, Process, and Product Evaluation Model (CIPP) as a Comprehensive Framework to Guide the Planning, Implementation, and Assessment of Service-Learning Programs

    Science.gov (United States)

    Zhang, Guili; Zeller, Nancy; Griffith, Robin; Metcalf, Debbie; Williams, Jennifer; Shea, Christine; Misulis, Katherine

    2011-01-01

    Planning, implementing, and assessing a service-learning project can be a complex task because service-learning projects often involve multiple constituencies and aim to meet both the needs of service providers and community partners. In this article, Stufflebeam's Context, Input, Process, and Product (CIPP) evaluation model is recommended as a…

  11. Sustainable access to data, products, services and software from the European seismological Research Infrastructures: the EPOS TCS Seismology

    Science.gov (United States)

    Haslinger, Florian; Dupont, Aurelien; Michelini, Alberto; Rietbrock, Andreas; Sleeman, Reinoud; Wiemer, Stefan; Basili, Roberto; Bossu, Rémy; Cakti, Eser; Cotton, Fabrice; Crawford, Wayne; Diaz, Jordi; Garth, Tom; Locati, Mario; Luzi, Lucia; Pinho, Rui; Pitilakis, Kyriazis; Strollo, Angelo

    2016-04-01

    Easy, efficient and comprehensive access to data, data products, scientific services and scientific software is a key ingredient in enabling research at the frontiers of science. Organizing this access across the European Research Infrastructures in the field of seismology, so that it best serves user needs, takes advantage of state-of-the-art ICT solutions, provides cross-domain interoperability, and is organizationally and financially sustainable in the long term, is the core challenge of the implementation phase of the Thematic Core Service (TCS) Seismology within the EPOS-IP project. Building upon the existing European-level infrastructures ORFEUS for seismological waveforms, EMSC for seismological products, and EFEHR for seismological hazard and risk information, and implementing a pilot Computational Earth Science service starting from the results of the VERCE project, the work within the EPOS-IP project focuses on improving and extending the existing services, aligning them with global developments, to at the end produce a well coordinated framework that is technically, organizationally, and financially integrated with the EPOS architecture. This framework needs to respect the roles and responsibilities of the underlying national research infrastructures that are the data owners and main providers of data and products, and allow for active input and feedback from the (scientific) user community. At the same time, it needs to remain flexible enough to cope with unavoidable challenges in the availability of resources and dynamics of contributors. The technical work during the next years is organized in four areas: - constructing the next generation software architecture for the European Integrated (waveform) Data Archive EIDA, developing advanced metadata and station information services, fully integrate strong motion waveforms and derived parametric engineering-domain data, and advancing the integration of mobile (temporary) networks and OBS deployments in

  12. GIS Services, Visualization Products, and Interoperability at the National Oceanic and Atmospheric Administration (NOAA) National Climatic Data Center (NCDC)

    Science.gov (United States)

    Baldwin, R.; Ansari, S.; Reid, G.; Lott, N.; Del Greco, S.

    2007-12-01

    The main goal in developing and deploying Geographic Information System (GIS) services at NOAA's National Climatic Data Center (NCDC) is to provide users with simple access to data archives while integrating new and informative climate products. Several systems at NCDC provide a variety of climatic data in GIS formats and/or map viewers. The Online GIS Map Services provide users with data discovery options which flow into detailed product selection maps, which may be queried using standard "region finder" tools or gazetteer (geographical dictionary search) functions. Each tabbed selection offers steps to help users progress through the systems. A series of additional base map layers or data types have been added to provide companion information. New map services include: Severe Weather Data Inventory, Local Climatological Data, Divisional Data, Global Summary of the Day, and Normals/Extremes products. THREDDS Data Server technology is utilized to provide access to gridded multidimensional datasets such as Model, Satellite and Radar. This access allows users to download data as a gridded NetCDF file, which is readable by ArcGIS. In addition, users may subset the data for a specific geographic region, time period, height range or variable prior to download. The NCDC Weather Radar Toolkit (WRT) is a client tool which accesses Weather Surveillance Radar 1988 Doppler (WSR-88D) data locally or remotely from the NCDC archive, NOAA FTP server or any URL or THREDDS Data Server. The WRT Viewer provides tools for custom data overlays, Web Map Service backgrounds, animations and basic filtering. The export of images and movies is provided in multiple formats. The WRT Data Exporter allows for data export in both vector polygon (Shapefile, Well-Known Text) and raster (GeoTIFF, ESRI Grid, VTK, NetCDF, GrADS) formats. As more users become accustom to GIS, questions of better, cheaper, faster access soon follow. Expanding use and availability can best be accomplished through

  13. The real governance of disaster risk management in peri-urban Senegal: Delivering flood response services through co-production

    DEFF Research Database (Denmark)

    Schaer, Caroline; Hahonou, Eric Komlavi

    2017-01-01

    , as large segments of the urban population in West Africa are not offered the public services, infrastructure and protective regulations needed in order to respond to floods. Through an empirically grounded approach, the article shows that the ability to respond to floods is formed largely outside the realm......Disastrous and recurring floods have impacted West African urban centres over the last decade, accentuating already existing vulnerabilities in poor neighbourhoods. Climate change-induced changing weather patterns and more extreme weather events are only part of the explanation for this situation...... of the state in a poor peri-urban municipality of Pikine, Dakar. The authors show how the organization of collective services pertaining to flood response and climate change adaptation is maintained through co-production among service users and providers entailing a mixture of diverse governance modes...

  14. Monitoring of the data processing and simulated production at CMS with a web-based service: the Production Monitoring Platform (pMp)

    Science.gov (United States)

    Franzoni, G.; Norkus, A.; Pol, A. A.; Srimanobhas, N.; Walker, J.

    2017-10-01

    Physics analysis at the Compact Muon Solenoid requires both the production of simulated events and processing of the data collected by the experiment. Since the end of the LHC Run-I in 2012, CMS has produced over 20 billion simulated events, from 75 thousand processing requests organised in one hundred different campaigns. These campaigns emulate different configurations of collision events, the detector, and LHC running conditions. In the same time span, sixteen data processing campaigns have taken place to reconstruct different portions of the Run-I and Run-II data with ever improving algorithms and calibrations. The scale and complexity of the events simulation and processing, and the requirement that multiple campaigns must proceed in parallel, demand that a comprehensive, frequently updated and easily accessible monitoring be made available. The monitoring must serve both the analysts, who want to know which and when datasets will become available, and the central production teams in charge of submitting, prioritizing, and running the requests across the distributed computing infrastructure. The Production Monitoring Platform (pMp) web-based service, has been developed in 2015 to address those needs. It aggregates information from multiple services used to define, organize, and run the processing requests. Information is updated hourly using a dedicated elastic database and the monitoring provides multiple configurable views to assess the status of single datasets as well as entire production campaigns. This contribution will describe the pMp development, the evolution of its functionalities, and one and half year of operational experience.

  15. Further studies of oxidation processes on filter surfaces: Evidence for oxidation products and the influence of time in service

    DEFF Research Database (Denmark)

    Bekö, Gabriel; Clausen, Geo; Weschler, Charles J.

    2007-01-01

    efficiencies than an identical filter not protected from ozone during the same 9 weeks of service filtering the same air. This result indicates that a filter's exposure history subsequently influences the quantity of oxidation products generated when ozone-containing air flows through it. (c) 2007 Elsevier Ltd......The sensory pollutants emitted by loaded ventilation filters are assumed to include products formed via oxidation of organics associated with captured particles. In this study, experiments were performed that used either particle production or ozone removal as probes to further improve our...... understanding of such processes. The measured ratio of downstream to upstream submicron particle concentrations increased when ozone was added to air passing through samples from loaded particle filters. Such an observation is consistent with low volatility oxidation products desorbing from the filter...

  16. Production and use of regional climate model projections - A Swedish perspective on building climate services.

    Science.gov (United States)

    Kjellström, Erik; Bärring, Lars; Nikulin, Grigory; Nilsson, Carin; Persson, Gunn; Strandberg, Gustav

    2016-09-01

    We describe the process of building a climate service centred on regional climate model results from the Rossby Centre regional climate model RCA4. The climate service has as its central facility a web service provided by the Swedish Meteorological and Hydrological Institute where users can get an idea of various aspects of climate change from a suite of maps, diagrams, explaining texts and user guides. Here we present the contents of the web service and how this has been designed and developed in collaboration with users of the service in a dialogue reaching over more than a decade. We also present the ensemble of climate projections with RCA4 that provides the fundamental climate information presented at the web service. In this context, RCA4 has been used to downscale nine different coupled atmosphere-ocean general circulation models (AOGCMs) from the 5th Coupled Model Intercomparison Project (CMIP5) to 0.44° (c. 50 km) horizontal resolution over Europe. Further, we investigate how this ensemble relates to the CMIP5 ensemble. We find that the iterative approach involving the users of the climate service has been successful as the service is widely used and is an important source of information for work on climate adaptation in Sweden. The RCA4 ensemble samples a large degree of the spread in the CMIP5 ensemble implying that it can be used to illustrate uncertainties and robustness in future climate change in Sweden. The results also show that RCA4 changes results compared to the underlying AOGCMs, sometimes in a systematic way.

  17. How Western Does Business: An Explanation of Western's Products and Services

    Energy Technology Data Exchange (ETDEWEB)

    None

    2012-10-01

    The mission of the Western Area Power Administration is to market and deliver reliable, renewable, cost-based hydroelectric power and related services. This guide provides an overview of Western’s history and how Western carries out that mission and provides electrical, transmission and ancillary services. It also discusses how we develop plans for marketing our most valuable resources—long-term firm capacity and energy.

  18. Customer Perception On Products Pricing Service Quality Towards Customers Quality Relationships And Loyalty Of Domestic Airlines Indonesia

    Directory of Open Access Journals (Sweden)

    Hasniaty

    2015-08-01

    Full Text Available Aviation services industry is an important industry that holds Indonesia. Indonesia has approximately 17 thousand islands scattered with a long coastline over 5000 kilometers. Air transport is an essential component for connecting approximately 250 million people with a population growth of 1.49 percent annually. Air transport services become business areas that are needed by todays modern society. This study aims to quantify the relationship between customer perceptions on the concept or product price service quality and relationship quality on customer loyalty of domestic airline in Indonesia. This study took a sample of 300 respondents. The data analyzed using SEM Structural Equation Modeling. The results of this study is theoretical findings suggests that the product has a significant positive effect on trust customer satisfaction and loyalty but positive effect is insignificant on commitment. The price has significant positive effect on trust commitment satisfaction but positive effect is insignificant on loyalty. Service quality has a significant positive effect on trust commitment satisfaction but positive effect is insignificant on loyalty. Trust has significant positive effect on satisfaction and loyalty. Commitment has significant positive effect on loyalty but positive effect is insignificant on loyalty. Satisfaction has significant positive effect on satisfaction and loyalty.

  19. How Forest Management affects Ecosystem Services, including Timber Production and Economic Return: Synergies and Trade-Offs

    Directory of Open Access Journals (Sweden)

    Philipp S. Duncker

    2012-12-01

    Full Text Available Forest ecosystems deliver multiple goods and services and, traditionally, forest owners tend to have a high interest in goods in the form of merchantable wood. As a consequence, forest management often aims to increase timber production and economic returns through intervention into natural processes. However, forests provide further services, including carbon sequestration, water quantity and quality, and preservation of biodiversity. In order to develop and implement strategies for sustainable forest management, it is important to anticipate the long-term effects of different forest management alternatives on the ability of the forest to provide ecosystem goods and services. Management objectives might emphasize economic interests at the expense of other services. Very few attempts have been made to illustrate and evaluate quantitatively the relationship between forest goods and services. By use of virtual but realistic datasets, we quantified, for multiple services, the effects of five forest management alternatives that form an intensity gradient. Our virtual forest management units represented Central European forest ecosystems in the submontane vegetation zone under a humid-temperate climate with acidic soils. In this zone the European beech (Fagus sylvatica L. is the dominant tree species. In order to assess the effects on ecosystem services, the untouched natural forest reserve served as a reference. Wherever possible, response functions were deduced to couple the various services via stand-level data to demonstrate trade-offs between the services. Management units comprised all development phases in the sense of a "normal forest". It was clearly illustrated that maximizing the rates of biomass production and carbon sequestration may conflict with protection of authentic biodiversity. Several silvicultural operations may, however, have positive effects on biodiversity and water protection without high costs. We also illustrated that

  20. Role of Synergies by Group Companies in Product/Service System : : a Case Study at Veolia Water Solutions & Technologies

    OpenAIRE

    Marino, Robin

    2011-01-01

    In most of the fields, manufacturers are continuously pushed by the market to provide turnkey solutions to the clients. This phenomenon is especially appearing in recycled water projects since the water treatment technology is very specific and complicated to operate. To understand this trend, a real case study is conducted in Veolia Water Solutions & Technologies (VWS) in Australia. This thesis analyses the main reasons for VWS to propose Product/Service System (PSS) and the tools and me...

  1. Using a unit cost model to predict the impact of budget cuts on logistics products and services

    OpenAIRE

    Van Haasteren, Cleve J.

    1992-01-01

    Approved for Public Release; Distribution is Unlimited The Director of the Trident Integrated Logistics Support Division at the Naval Sea Systems Command manages a complex and dynamic budget that supports the provision of logistics products and services to the Trident submarine fleet. This thesis focuses on analyzing the Logistics Division budget and developing a model where the impact of a budget cut can be predicted by employing marginal cost. The thesis also explores ...

  2. Health system productivity change in Zambia: A focus on the child health services.

    Science.gov (United States)

    Achoki, Tom; Kinfu, Yohannes; Masiye, Felix; Frederix, Geert W J; Hovels, Anke; Leufkens, Hubert G

    2017-02-01

    Efficiency and productivity improvement have become central in global health debates. In this study, we explored productivity change, particularly the contribution of technological progress and efficiency gains associated with improvements in child survival in Zambia (population 15 million). Productivity was measured by applying the Malmquist productivity index on district-level panel data. The effect of socioeconomic factors was further analyzed by applying an ordinary least squares regression technique. During 2004-2009, overall productivity in Zambia increased by 5.0 per cent, a change largely attributed to technological progress rather than efficiency gains. Within-country productivity comparisons revealed wide heterogeneity in favor of more urbanized and densely populated districts. Improved cooking methods, improved sanitation, and better educated populations tended to improve productive gains, whereas larger household size had an adverse effect. Addressing such district-level factors and ensuring efficient delivery and optimal application of existing health technologies offer a practical pathway for further improving population health.

  3. Indoor climate and productivity in offices how to integrate productivity in life-cycle cost analysis of building services

    CERN Document Server

    Seppänen, Olli; Anderson, Johnny; Boerstra, Atze; Clements-Croome, Derek; Fitzner, Klaus; Hanssen, Sten Olaf

    2007-01-01

    Indoor Climate and Productivity in Offices Guidebook shows how to quantify the effects of indoor environment on office work and also how to include these effects in the calculation of building costs. Such calculations have not been performed previously, because very little data has been available. The quantitative relationships presented in this Guidebook can be used to calculate the costs and benefits of running and operating the building.

  4. Secondary Launch Services and Payload Hosting Aboard the Falcon and Dragon Product Lines

    OpenAIRE

    Doud, Dustin; Bjelde, Brian; Melbostad, Christian; Dreyer, Lauren

    2012-01-01

    SpaceX is committed to revolutionizing access to space for the small-satellite community. With over 40 missions on our manifest, Falcon 9 is poised to become the industry workhorse for space launch services. The Dragon spacecraft, developed in part to resupply the International Space Station, is capable of hosting missions for up to 2 years on orbit. In short, SpaceX offers highly reliable, cost-effective launch services and payload hosting opportunities. This paper defines the company’s seco...

  5. Experiences of multidisciplinary development team members during user-centered design of telecare products and services: a qualitative study.

    Science.gov (United States)

    Vermeulen, Joan; Verwey, Renée; Hochstenbach, Laura M J; van der Weegen, Sanne; Man, Yan Ping; de Witte, Luc P

    2014-05-19

    User-centered design (UCD) methodologies can help take the needs and requirements of potential end-users into account during the development of innovative telecare products and services. Understanding how members of multidisciplinary development teams experience the UCD process might help to gain insight into factors that members with different backgrounds consider critical during the development of telecare products and services. The primary objective of this study was to explore how members of multidisciplinary development teams experienced the UCD process of telecare products and services. The secondary objective was to identify differences and similarities in the barriers and facilitators they experienced. Twenty-five members of multidisciplinary development teams of four Research and Development (R&D) projects participated in this study. The R&D projects aimed to develop telecare products and services that can support self-management in elderly people or patients with chronic conditions. Seven participants were representatives of end-users (elderly persons or patients with chronic conditions), three were professional end-users (geriatrician and nurses), five were engineers, four were managers (of R&D companies or engineering teams), and six were researchers. All participants were interviewed by a researcher who was not part of their own development team. The following topics were discussed during the interviews: (1) aim of the project, (2) role of the participant, (3) experiences during the development process, (4) points of improvement, and (5) what the project meant to the participant. Experiences of participants related to the following themes: (1) creating a development team, (2) expectations regarding responsibilities and roles, (3) translating user requirements into technical requirements, (4) technical challenges, (5) evaluation of developed products and services, and (6) valorization. Multidisciplinary team members from different backgrounds often

  6. U.S. forest products module : a technical document supporting the Forest Service 2010 RPA Assessment

    Science.gov (United States)

    Peter J. Ince; Andrew D. Kramp; Kenneth E. Skog; Henry N. Spelter; David N. Wear

    2011-01-01

    The U.S. Forest Products Module (USFPM) is a partial market equilibrium model of the U.S. forest sector that operates within the Global Forest Products Model (GFPM) to provide long-range timber market projections in relation to global economic scenarios. USFPM was designed specifically for the 2010 RPA forest assessment, but it is being used also in other applications...

  7. Economic incentives to capture ecosystem services through increased temporal intensification of crop production

    Science.gov (United States)

    Land resources are becoming progressively more constrained with increasing demands for food, feed, fiber, and now fuel production. Developing strategies to intensify crop production without increasing the negative impacts on water, soil, and air resources are critical. Much of the best agricultural ...

  8. Forest service contributions to the national land cover database (NLCD): Tree Canopy Cover Production

    Science.gov (United States)

    Bonnie Ruefenacht; Robert Benton; Vicky Johnson; Tanushree Biswas; Craig Baker; Mark Finco; Kevin Megown; John Coulston; Ken Winterberger; Mark. Riley

    2015-01-01

    A tree canopy cover (TCC) layer is one of three elements in the National Land Cover Database (NLCD) 2011 suite of nationwide geospatial data layers. In 2010, the USDA Forest Service (USFS) committed to creating the TCC layer as a member of the Multi-Resolution Land Cover (MRLC) consortium. A general methodology for creating the TCC layer was reported at the 2012 FIA...

  9. 136 Determinant of Adoption Pattern of New Product/Services in ...

    African Journals Online (AJOL)

    First Lady

    2013-01-28

    Jan 28, 2013 ... Ezeh, Precious Chikezie - Department of Marketing Federal. Polytechnic, Oko, Anambra State, Nigeria .... and marketing efforts are crucial in understanding the adoption process as well as whether the ... order to survive in the market place, it is important for service organizations to successfully develop new ...

  10. Army Library Institute V: Product/Marketing/Service - Volume 2, Supplementary Data

    Science.gov (United States)

    1981-11-01

    data pro- cessing facility. HEAVY APPLE DSE AT SUI Rosamone Laytho, Assistant. Director for Public Services at the Lovejoy Library, Southern...library requirements. Additional handouts from Arlene Tibayan were a " Checklist for Libraries" (see Handout # 5), and a list for "Inspection of

  11. Improving Agricultural Productivity in Tonga through Ensuring Data Availability and Enhancing Agro-meteorological Services

    Science.gov (United States)

    Kim, K. H.

    2015-12-01

    The project was first conceived in the Global Framework for Climate Services Regional Consultation in the Cook Islands in March 2014. In this meeting, key officials from the Ministry of Agriculture and Food, Forests, and Fisheries and the Tonga Meteorological Services had a meeting with the APEC Climate Center scientists with the idea to collaborate on a joint project. The project evolved to include the following components: assessment of users' needs and capacities, development of an agricultural database, research on the core relationships between agriculture and climate through modeling and field trials, and the development and delivery of agro-meteorological services. Envisioned outputs include a 2-7 day warning for pests and diseases, a suite of tools supporting decisions on planting dates and crop varieties, and other advisory services derived from seasonal climate forecasts. As one of the climate adaptation projects under its Pacific Island portfolio, the project will deliver urgent information services for Tongan agricultural growers and exporters. The project comes into greater importance and urgency, as the 2014 drought event resulted in the destruction of 80% of squash in Tonga, a main export crop from which the country derives foreign exchange earnings. Since 2014, some of the project achievements include the first agro-met data collection in Tonga, the development of an agricultural DB management system that houses archived agriculture data, and key meetings with stakeholders to ensure alignment of the project objectives and design with the interests of the Tongan government and other stakeholders. In addition, rigorous scientific research through modeling and field trials has been conducted to address the twin goals of supporting Tonga's economy as well as food security. Based on the findings from the research, tools will be developed to translate the science into knowledge that supports decisions on the farm scale.

  12. Research productivity of members of IADR Behavioral Sciences and Health Services Research Group: relationship to professional and personal factors.

    Science.gov (United States)

    Milgrom, Peter; Heima, Masahiro; Tomar, Scott; Kunzel, Carol

    2008-10-01

    This report describes the research productivity of the members of the International Association for Dental Research (IADR) Behavioral Sciences and Health Services Research Group and examines personal and professional factors related to greater productivity. The findings from previous studies suggested there might be gender discrimination in opportunities for women faculty. Members on the active membership list for this IADR group were surveyed by email. Most were dentists, and three-quarters had external funding for their research. The primary outcome measure was the number of self-reported published articles in PubMed in the preceding twenty-four months. The mean number of these publications was 4.9 (SD=5.1). Gender and time in research were the best predictors of research productivity of this population. There was no difference in time for research between the men and women in this study. Controlling for gender, the best single predictor of research productivity remained percent time spent in research. Overall, the members of the IADR group spent almost three times as much time in research and were more than twice as productive as faculty members as a whole as described in earlier studies. In view of the current emphasis in many countries on addressing the social and behavioral determinants of oral health disparities, the productivity of this area of dental research is very important. Trends toward clinically oriented, non-research-intensive dental schools in the United States and reductions in time and funding available to conduct research should be of concern.

  13. A business intelligence approach using web search tools and online data reduction techniques to examine the value of product-enabled services

    DEFF Research Database (Denmark)

    Tanev, Stoyan; Liotta, Giacomo; Kleismantas, Andrius

    2015-01-01

    , and customer satisfaction. The service value attributes for the European firms include, among others, product added-value, product modernization and optimization of customer time and efforts. Canadian firms focus on collaboration and co-creation with suppliers and customers for the sake of product...

  14. Design of a Scalable Modular Production System for a Two-Stage Food Service Franchise System

    National Research Council Canada - National Science Library

    Matt, D. T; Rauch, E

    2012-01-01

    .... The purpose of this research is to examine the case of a European fresh food manufacturer's approach to introduce a scalable modular production concept for an international two-stage gastronomy...

  15. Quantification and valuation of ecosystem services in diverse production systems for informed decision-making

    DEFF Research Database (Denmark)

    Ghaley, Bhim Bahadur; Vesterdal, Lars; Porter, John Roy

    2014-01-01

    -marketable and overlooked in connection with land-use or management decisions. The objective of this study was to quantify and value total ES (marketable and non-marketable) of diverse production systems and management intensities in Denmark to provide a basis for decisions based on economic values. The production systems...... were conventional wheat (Cwheat), a combined food and energy (CFE) production system and beech forest. Marketable (provisioning ES) and non-marketable ES (supporting, regulating and cultural) ES were quantified by dedicated on-site field measurements supplemented by literature data. The value of total...... ES was highest in CFE (US$ 3142 ha-1 yr-1) followed by Cwheat (US$ 2767 ha-1 yr-1) and beech forest (US$ 2328 ha-1 yr-1). As the production system shifted from Cwheat - CFE-beech, the marketable ES share decreased from 88% to 75% in CFE and 55% in beech whereas the non-marketable ES share increased...

  16. Service-Oriented Architectures: from Design to Production exploiting Workflow Patterns

    Directory of Open Access Journals (Sweden)

    Saverio GIALLORENZO

    2015-03-01

    Full Text Available In Service-Oriented Architectures (SOA services are composed by coordinating their communications into a flow of interactions. Coloured Petri nets (CPN offer a formal yet easy tool for modelling abstract SOAs. Still, mapping abstract SOAs into executable ones requires a non-trivial and time-costly analysis. Here, we propose a methodology that maps CPN-modelled SOAs into executable Jolie SOAs (our target language. To this end, we employ a collection of recurring control-flow patterns, called Workflow Patterns, as composable blocks of the translation. Following our methodology, we discuss how the Workflow Patterns we consider are translated in Jolie. Finally, we validate our methodology with a realistic use case. As additional result of our research, we could pragmatically assess the expressiveness of Jolie with relation to the considered Workflow Patterns.

  17. Sensor Webs with a Service-Oriented Architecture for On-demand Science Products

    Science.gov (United States)

    Mandl, Daniel; Ungar, Stephen; Ames, Troy; Justice, Chris; Frye, Stuart; Chien, Steve; Tran, Daniel; Cappelaere, Patrice; Derezinsfi, Linda; Paules, Granville; hide

    2007-01-01

    This paper describes the work being managed by the NASA Goddard Space Flight Center (GSFC) Information System Division (ISD) under a NASA Earth Science Technology Ofice (ESTO) Advanced Information System Technology (AIST) grant to develop a modular sensor web architecture which enables discovery of sensors and workflows that can create customized science via a high-level service-oriented architecture based on Open Geospatial Consortium (OGC) Sensor Web Enablement (SWE) web service standards. These capabilities serve as a prototype to a user-centric architecture for Global Earth Observing System of Systems (GEOSS). This work builds and extends previous sensor web efforts conducted at NASA/GSFC using the Earth Observing 1 (EO-1) satellite and other low-earth orbiting satellites.

  18. QUALITY OF GOURMAND PRODUCTS AND SERVICES AND MODERN TRENDS IN RESTAURANT INDUSTRY

    OpenAIRE

    Ćirić Nata; Đenadić Miroljub; Muhi Bela; Jovanović Dušan

    2014-01-01

    Improving Hotel offers by introducing different contents and services (swimming pools, bars, conference rooms, specialized restaurants, diverse and attractive cuisine), with strategic and holistic approach to the hotel - tourist activities, can lead to increased tourist traffic and tourist spending. The modern touristic demand is very critical and sophisticated, particularly in the terms of content and new culinary trends. Religious customs, traditions and different ways of living, vegetarian...

  19. Product development and services provided by the German National Library of Science and Technology

    OpenAIRE

    Rosemann, Uwe

    2008-01-01

    The TIB (i.e. German National Library of Science and Technology) is one of the largest libraries in the world specialised in technical and scientific literature, whose task is to collect, archive and grant access nationwide to documents coming from all over the world and written in all languages. These services are mainly meant for the academic world and Research and Development in the industrial field. In co-operation with its major customers, the library has also developed several produc...

  20. Collaborative Product/Service-Systems – On conceptualisation of PSS offerings and business nets

    DEFF Research Database (Denmark)

    Mougaard, Krestine; Neugebauer, Line Maria; McAloone, Tim C.

    2012-01-01

    Collaborative PSS development and operation, where multiple stakeholders are involved, is an emerging research area. This articles looks at the intra and inter-organisational company considerations in the industry case of company collaboration in the maritime branch. Initial steps are taken towar...... a framework that aligns service strategies and their unique value proposition with a set of business nets that seeks lights on the value-logic and management mechanisms to design and control each network....

  1. Integrating medical, assistive, and universal design products and technologies: Assistive Technology Service Method (ATSM).

    Science.gov (United States)

    Elsaesser, Linda-Jeanne; Bauer, Stephen

    2012-07-01

    ISO26000 provides guidance on effective organizational performance that recognizes social responsibility (including rights of persons with disabilities (PWD)), engages stakeholders, and contributes to sustainable development [1]. Millennium Development Goals 2010 state: while progress has been made, insufficient dedication to sustainable development, and inequalities to the most vulnerable people require attention [2]. World Report on Disability 2011 recommendations includes improved data collection and removal of barriers to rehabilitation that empower PWD [3]. The Assistive Technology Service Method (ATSM), Assistive Technology Device Classification (ATDC) and Matching Person and Technology (MPT) provide an evidence-based, standardized, internationally comparable framework to improve rehabilitation interventions [4-6]. The ATSM and ATDC support universal design (UD) principles and provision of universal technology. The MPT assures interventions are effective and satisfactory to end-users [7]. The ICF conceptual framework and common language are used throughout [8]. Research findings on healthcare needs are translated. ATSM applications in support of these findings are presented. National initiatives demonstrate the need and value of the ATSM as an evidence-based, user-centric, interdisciplinary method to improve individual and organizational performance for rehabilitation [including AT] services. Two Disability & Rehabilitation: Assistive Technology articles demonstrate ATSM and ATDC use to strengthen rehabilitation services and integrate Universal Design principles for socially responsible behavior.

  2. Value Retention, Service Life, Use Intensity and Long-Term Productivity of Wood Chippers as Obtained from Contractor Records

    Directory of Open Access Journals (Sweden)

    Raffaele Spinelli

    2017-12-01

    Full Text Available Acknowledging the absence of up-to-date empirical data on the value retention, service life and annual use of chipping machinery, in 2017 the authors surveyed the records kept by 50 contractors offering biomass chipping services. The machine fleet and operations in this survey could be taken as representative for most of Europe, where the biomass sector is well established and is facing further expansion. Data collection included the whole chipping unit, comprised of chipper, carrier and loader. Manually-fed units were excluded from the survey. The data pointed at a service life up to and exceeding 10,000 h and 10 years, which relieved any concerns about poor durability. Value retention was good, and may exceed that of other mainstream forestry equipment. Engine power was the main explanatory variable in any models to predict purchase price and productivity. The effect of this variable could explain most of the variability (>80% in the purchase price and productivity data. Results also pointed at the essential equivalence in price and productivity between PTO-driven (i.e., tractor powered and independent-engine chippers, once differences in engine power are accounted for. However, the distribution of purchase price between different components of the chipping unit was different between the two unit types, with the chipper accounting for a larger proportion of the total investment in independent-engine units. Machine power was also different, with most PTO-driven units being significantly smaller than independent-engine units, due to the limitations of existing tractors. Furthermore, half of the carriers assigned to a PTO-driven unit were subject to flexible use, i.e., they were not solely used for chipping work.

  3. Business models for Serious Games developers - transition from a product centric to a service centric approach.

    Directory of Open Access Journals (Sweden)

    Jannicke Baalsrud Hauge

    2014-02-01

    Full Text Available In the context of the serious games industry, up to now the most commonly used BM among developers representing SMEs consists in offering an individual product to the customer, based on tailored one-of a kind production. Such production has high costs and low re-usability and leads to a long time-to-market. For an industry dealing with products highly dependent on technological advances, this implies high risks for failure and thus being put out of business. Consequently, an increasing number of Serious Games developers are struggling to survive. These trends are not specific for the SG development sector, but can actually be observed in several others, like software industry as well as the manufacturing industry, where a transition to less product-oriented BM can be observed. This article is based on an analysis of cases studies to outline how such a transition might be possible also within serious game industry, but also to discuss the threats and opportunities of the transition, both based on case studies as well as on comparison with experiences in other industries

  4. Plasma and Plasma Protein Product Transfusion: A Canadian Blood Services Centre for Innovation Symposium.

    Science.gov (United States)

    Zeller, Michelle P; Al-Habsi, Khalid S; Golder, Mia; Walsh, Geraldine M; Sheffield, William P

    2015-07-01

    Plasma obtained via whole blood donation processing or via apheresis technology can either be transfused directly to patients or pooled and fractionated into plasma protein products that are concentrates of 1 or more purified plasma protein. The evidence base supporting clinical efficacy in most of the indications for which plasma is transfused is weak, whereas high-quality evidence supports the efficacy of plasma protein products in at least some of the clinical settings in which they are used. Transfusable plasma utilization remains composed in part of applications that fall outside of clinical practice guidelines. Plasma contains all of the soluble coagulation factors and is frequently transfused in efforts to restore or reinforce patient hemostasis. The biochemical complexities of coagulation have in recent years been rationalized in newer cell-based models that supplement the cascade hypothesis. Efforts to normalize widely used clinical hemostasis screening test values by plasma transfusion are thought to be misplaced, but superior rapid tests have been slow to emerge. The advent of non-vitamin K-dependent oral anticoagulants has brought new challenges to clinical laboratories in plasma testing and to clinicians needing to reverse non-vitamin K-dependent oral anticoagulants urgently. Current plasma-related controversies include prophylactic plasma transfusion before invasive procedures, plasma vs prothrombin complex concentrates for urgent warfarin reversal, and the utility of increased ratios of plasma to red blood cell units transfused in massive transfusion protocols. The first recombinant plasma protein products to reach the clinic were recombinant hemophilia treatment products, and these donor-free equivalents to factors VIII and IX are now being supplemented with novel products whose circulatory half-lives have been increased by chemical modification or genetic fusion. Achieving optimal plasma utilization is an ongoing challenge in the interconnected

  5. Evaluating National Weather Service Seasonal Forecast Products in Reservoir Operation Case Studies

    Science.gov (United States)

    Nielson, A.; Guihan, R.; Polebistki, A.; Palmer, R. N.; Werner, K.; Wood, A. W.

    2014-12-01

    Forecasts of future weather and streamflow can provide valuable information for reservoir operations and water management. A challenge confronting reservoir operators today is how to incorporate both climate and streamflow products into their operations and which of these forecast products are most informative and useful for optimized water management. This study incorporates several reforecast products provided by the Colorado Basin River Forecast Center (CBRFC) which allows a complete retrospective analysis of climate forecasts, resulting in an evaluation of each product's skill in the context of water resources management. The accuracy and value of forecasts generated from the Climate Forecast System version 2 (CFSv2) are compared to the accuracy and value of using an Ensemble Streamflow Predictions (ESP) approach. Using the CFSv2 may offer more insight when responding to climate driven extremes than the ESP approach because the CFSv2 incorporates a fully coupled climate model into its forecasts rather than using all of the historic climate record as being equally probable. The role of forecast updating frequency will also be explored. Decision support systems (DSS) for both Salt Lake City Parley's System and the Snohomish County Public Utility Department's (SnoPUD) Jackson project will be used to illustrate the utility of forecasts. Both DSS include a coupled simulation and optimization model that will incorporate system constraints, operating policies, and environmental flow requirements. To determine the value of the reforecast products, performance metrics meaningful to the managers of each system are to be identified and quantified. Without such metrics and awareness of seasonal operational nuances, it is difficult to identify forecast improvements in meaningful ways. These metrics of system performance are compared using the different forecast products to evaluate the potential benefits of using CFSv2 seasonal forecasts in systems decision making.

  6. Surface Water and Flood Extent Mapping, Monitoring, and Modeling Products and Services for the SERVIR Regions

    Science.gov (United States)

    Anderson, Eric

    2016-01-01

    SERVIR is a joint NASA - US Agency for International Development (USAID) project to improve environmental decision-making using Earth observations and geospatial technologies. A common need identified among SERVIR regions has been improved information for disaster risk reduction and in specific surface water and flood extent mapping, monitoring and forecasting. Of the 70 SERVIR products (active, complete, and in development), 4 are related to surface water and flood extent mapping, monitoring or forecasting. Visit http://www.servircatalog.net for more product details.

  7. [Supply medicinal products improvement in outpatient care in a hospital pharmacy service].

    Science.gov (United States)

    Santiago Pérez, A; Peña Pedrosa, J A; Alguacil Pau, A I; Pérez Morales, A; Molina Muñoz, P; Benítez Giménez, M T

    2018-02-17

    Pharmaceutical care to outpatients is currently one of the main occupations of hospital pharmacy services (PEX). There are several questionnaires to measure the satisfaction of the PEX of a pharmacy service, and the results of these questionnaires can generate improvement actions that result in satisfaction. To verify if a satisfaction questionnaire for outpatients is valid for the generation of improvements in the care provided, and if after its implementation, the same questionnaire is able to detect changes in satisfaction. Prospective study of a single center carried out in a tertiary hospital in 2015 and 2016. A questionnaire previously validated with 16 Likert-type items was used. Demographic and classification data were collected. A descriptive analysis was performed and the internal consistency was calculated using the Cronbach's α value. A total of 258 questionnaires were collected in 2015 and 493 in 2016. There were no differences in the baseline characteristics of the patients and users of the service. The items with the lowest satisfaction scores in 2015 (comfort of the waiting room, dispensing privacy, drug pick-up time and medication pick-up time) guided the improvement actions to be implemented. In 2016 there was an improvement in the waiting time until collection in 12.3% (p = 0.002); in the comfort of the waiting room 4.9% (p = 0.304); business hours for medication collection, 10.7% (p = 0.013); and in the confidentiality of the dispensation 4% (p = 0.292). The remaining scores fluctuated minimally, with no statistical significance at all. A 5.1% improvement in overall satisfaction was found (p < 0.001). Satisfaction values obtained as a whole were high. The satisfaction questionnaire is a valid instrument for generating actions to improve the care received in an outpatient unit of a pharmacy service. This same questionnaire is a tool to monitor the changes implemented to improve the care received. Copyright © 2018 SECA. Publicado por

  8. 12 CFR 704.12 - Permissible services.

    Science.gov (United States)

    2010-01-01

    ... agreement. A corporate credit union may only provide financial services to nonmembers through a.... (3) Electronic financial services. Electronic financial services are any services, products... are services established to deliver financial products and services that enhance member service and...

  9. Exploring the influence of design culture on ICT healthcare product and service design for rural China

    NARCIS (Netherlands)

    Jiang, J.; Kandachar, P.V.; Freudenthal, A.

    2010-01-01

    Design culture is usually considered as one of the important aspects that influence designers’ decisions and actions, especially in Design for Base of the Pyramid projects including ICT Healthcare Product Design in Rural China (IHDRC). There are two research questions in this issue: what are the

  10. Co-creation: Customer Integration in Social Media Based Product and Service Development

    NARCIS (Netherlands)

    Lorenzo Romero, Carlota; Constantinides, Efthymios; Brünink, Leonine A.

    2014-01-01

    Due to the rising level of global competition as well as a fast-growing number of innovations organizations are nowadays forced to find new ways to attract, gain and sustain loyal customers in order to stay competitive. Co-creation, the active involvement of customers in the process of new product

  11. Reflections on product/service-system (PSS) conceptualisation in a course setting

    DEFF Research Database (Denmark)

    Tan, Adrian; McAloone, Timothy Charles; Lauridsen, Erik Hagelskjær

    2009-01-01

    in a project course for the past five years. The methodology proposes four complementary dimensions of PSS: value proposition, product life cycle, activity modelling cycle and actor network, that all seem to comprehensively describe the essential conceptual design perspectives. Each of these dimensions...

  12. The GOLD Science Data Center - Algorithm Heritage, Data Product Descriptions and User Services

    Science.gov (United States)

    Lumpe, J. D.; Foroosh, H.; Eastes, R.; Krywonos, A.; Evans, J. S.; Burns, A. G.; Strickland, D. J.; Daniell, R. E.; England, S.; Solomon, S. C.; McClintock, W. E.; Anderson, D. N.

    2013-12-01

    The Global-scale Observations of the Limb and Disk (GOLD) instrument is an imaging spectrograph to be launched onboard a commercial communications satellite in 2017. From its vantage point in geosynchronous orbit GOLD will image the Earth in the far-ultraviolet from 132 to 162 nm. The instrument consists of two independent optical channels, allowing for simultaneous implementation of multiple measurement sequences with different temporal sampling and spectral resolution. In addition to continuously scanning the disk of the Earth, GOLD will also perform routine limb scan and stellar occultation measurements. These measurements will be used to retrieve a variety of data products characterizing the temperature and composition of the thermosphere-ionosphere, and their response to geomagnetic storms and solar forcing. Primary data products include: daytime neutral temperatures near 160 km altitude; daytime O/N2 column density ratios; nighttime peak electron density; thermospheric O2 density profiles (day and night); daytime exospheric neutral temperature on the limb; atmospheric tides from temperature perturbations; and the location and evolution of ionospheric bubbles. GOLD data will be processed at the Science Data Center (SDC) located at the University of Central Florida. The SDC will also serve as the primary gateway for distribution of GOLD data products to end-users. In this talk we summarize the heritage and theoretical basis of the GOLD retrieval algorithms and describe the full range of GOLD data products that will be available at the SDC, including estimates of data latency and quality.

  13. Co-production of healthcare services with immigrant patients: protocol of a scoping review

    DEFF Research Database (Denmark)

    Radl-Karimi, Christina Mathilde; Nicolaisen, Anne; Sodemann, Morten

    2018-01-01

    ABSTRACT Introduction Immigrant patients often meet barriers to patient centred healthcare in their new host countries. Given the heterogeneity of patients from ethnic minorities, established strategies for patient centredness might not work in their case. The concept of co-production provides...

  14. A designerly approach to enable organizations to deliver product-service systems

    NARCIS (Netherlands)

    De Lille, C.S.H.; Roscam Abbing, E.; Kleinsmann, M.S.

    2012-01-01

    Design is not only just for products, logo’s or websites anymore. More and more companies are embracing design as a way to enable their organization to adapt to changes in society. One of the challenges many organizations face at the moment is how to create value for their customers by delivering

  15. Global production networks, offshore services and the branch-plant syndrome

    NARCIS (Netherlands)

    Kleibert, J.M.

    2016-01-01

    This article combines the global production network (GPN) framework with the branch-plant economy literature to generate a set of indicators for a more nuanced understanding of the outcomes of foreign direct investment attraction for recipient regions. It adapts both literatures to the case of

  16. Production rates for United States Forest Service brush disposal planning in the northern Rocky Mountains

    Science.gov (United States)

    Dan Loeffler; Stu Hoyt; Nathaniel Anderson

    2017-01-01

    Timber harvesting operations generate brush and other vegetative debris, which often has no marketable value. In many western U.S. forests, these materials represent a fire hazard and a potential threat to forest health and must be removed or burned for disposal. Currently, there is no established, consistent method to estimate brush disposal production rates in the U....

  17. Contract Administration of the Ice Delivery Contract between International American Products, Worldwide Services and the U.S. Army Corps of Engineers during the Hurricane Katrina Recovery Effort

    National Research Council Canada - National Science Library

    Jolliffe, Richard B; Burton, Bruce A; Culp, Deborah L; Wan, Bobbie S; Dutton, Gary B; Steinbauer, Jeffrey L; Herman, Rachel L; Kistler, Jonathan M; Johnson, Meredith H

    2007-01-01

    The U.S. Army Corps of Engineers Principal Assistant Responsible for Contracting requested a review on the administration of the ice delivery process between International American Products, Worldwide Services and the U.S...

  18. Knowledge and utilization of the United States National Library of Medicine's biomedical information products and services among African health sciences librarians.

    Science.gov (United States)

    Kanyengo, Christine Wamunyima; Ajuwon, Grace Ada; Kamau, Nancy; Horta, Cristina; Anne, Abdrahamane

    2011-01-01

    The United States National Library of Medicine (NLM) has the largest collection of biomedical information products and services in the world. Little is known of the extent to which librarians in sub-Saharan Africa are aware of and use these resources. The study's aim was to assess knowledge and frequency of use of NLM's biomedical information products and services among African librarians. Forty-three of the 50 delegates at the 11th biannual Congress of the Association of Health Information and Libraries in Africa (AHILA) participated in the study. The findings showed that participants' knowledge of NLM information products and services was low and that there is a need for increased awareness and training in the use of NLM's information products and services in order for users on the African continent to effectively benefit from them.

  19. PERCEPTIONs OF RESTAURANT MANAGERS ABOUT THE QUALITY OF PRODUCTS AND SERVICES OFFERED TO CONSUMERS. CASE STUDY: THE CITY OF BRAȘOV

    National Research Council Canada - National Science Library

    Elena-Nicoleta Untaru; Ana ISPAS; Andreea-Nicoleta NEACŞU

    2012-01-01

    ... of Brașov regarding the quality of products and services they offer to the consumers, by using, in this sense, one of the techniques that are specific to qualitative research that is the semi - directive...

  20. The impact of a worksite migraine intervention program on work productivity, productivity costs, and non-workplace impairment among Spanish postal service employees from an employer perspective.

    Science.gov (United States)

    Vicente-Herrero, Teofila; Burke, Thomas A; Laínez, Miguel J A

    2004-11-01

    Migraine is associated with a significant productivity loss to employers, who may benefit from making a migraine intervention available to their employees. To evaluate changes in migraine-related productivity and non-workplace impairment associated with a migraine intervention program from the employer perspective. This was a pre-test post-test study of Spanish Postal Service employees with migraine. The intervention consisted of counseling from occupational health physicians and rizatriptan 10 mg for symptomatic treatment of two subsequent migraine headaches. Physicians also prescribed additional medications for migraine prophylaxis, treatment of tension headaches, and rescue medications. Migraine-related work loss and non-workplace impairment (interference with daily and social activities) were self-reported at baseline (pre-intervention) and separately following each migraine headache (post-intervention) with the aid of a diary. Migraine-related work loss was reported as work loss due to absenteeism, reduced productivity while at work, and the sum of the two (total lost work day equivalents [LWDE]). An employer perspective was taken for the cost analysis, and thus productivity costs were the only costs considered. A total of 436 patients comprised the population for analysis. The number of migraine-related LWDE per migraine attack were 0.48 days per migraine headache in the month before the intervention, decreasing to 0.20 days and 0.07 days per migraine headache during the first and second migraine headaches following the intervention (p productivity costs per migraine headache were 34 euros/patient before the intervention, decreasing to 14 euros/patient and 5 euros/patient during the first and second headaches following the intervention (p employees reduce the burden of migraine.

  1. Life Cycle Thinking and Integrated Product Deliveries in renovation projects: Extending the concept of Integrated Product Deliveries with Product Service Systems

    DEFF Research Database (Denmark)

    Schipull Kauschen, Jan

    2012-01-01

    of building components. APPROACH AND DISCUSSION The Danish building stock with its specifically high allocation of multi-storey social housing blocks from the 1960s and 70s, built mainly from prefabricated, modularized concrete elements in combination with new low energy building regulations creates a great...... IPDs with regard to longevity and adaptability. CONCLUSION The new type of service-focused IPD and the related life-cycle responsibility (development, building phase, maintenance and dismantling/adaption/recycling) creates incentive to integrate life cycle thinking into the development process of IPDs...

  2. Development of a Dynamic Web Mapping Service for Vegetation Productivity Using Earth Observation and in situ Sensors in a Sensor Web Based Approach

    OpenAIRE

    Sytze de Bruin; Beatus Chuma; Lammert Kooistra; Aldo Bergsma

    2009-01-01

    This paper describes the development of a sensor web based approach which combines earth observation and in situ sensor data to derive typical information offered by a dynamic web mapping service (WMS). A prototype has been developed which provides daily maps of vegetation productivity for the Netherlands with a spatial resolution of 250 m. Daily available MODIS surface reflectance products and meteorological parameters obtained through a Sensor Observation Service (SOS) were used as input fo...

  3. Conversion of an operating product pipeline to crude service: success story of Indian oil's strategic initiative

    Energy Technology Data Exchange (ETDEWEB)

    Jha, Kiran Kumar; Tandon, Anil; Sati, Vipin Chandra [Indian Oil Corporation Ltd., Sadiq Nagar, New Delhi (India)

    2008-07-01

    Indian Oil Corporation Limited, a major oil company of India, had plans to expand capacity of its refinery located in northern part of the country. The crude oil requirement of this refinery was being met through a pipeline system originating at the West Coast of the country. A new crude oil pipeline from West Coast for expansion of the refinery was not becoming financially attractive. It was noted that part (about 1100 km) of an existing product pipeline, whose capacity utilization was low, if converted to crude oil service, would give double advantage of reducing cost of laying a new pipeline and also ensure its optimum utilization. This strategy prompted us to innovate ways to optimize use of existing facilities for meeting additional crude oil requirements for expansion of the refinery. After series of in-house brainstorming sessions, a scheme was evolved which involved lot of alterations in a well established operating pipeline system supplying products to strategically sensitive north-west region of the country. Through innovations in system design and strategic thinking, the organization brought about a major change in supply chain. There was no disruption in supplies of petroleum products to the areas fed by the product pipeline during the conversion process, which manifested the strength of Indian Oil in planning and execution of projects which were not only of mega size but also were innovative in nature. (author)

  4. Computer System for the Prognosis of Physical and Economic Indicators of Production and Services

    Directory of Open Access Journals (Sweden)

    Elio David Zaldívar-Linares

    2015-12-01

    Full Text Available The early prognostic indicators in a enterprise is very important. The application of response functions through the Multiple Linear Regression Analysis, contributes to its best determination and the refinement of planning. This constitutes a considerable benefit to the country. This work involves the preparation of a computer system that overcomes the disadvantages of professional programs allowing greater automation of the calculation of the estimates in the business environment. The SICEP1 lets you build, solve, analyze and apply regression models and has been validated with Stathistical Package for Social Sciences (SPSS professional system. The system has been used in various production entities selected Santiago de Cuba province, from the 2010-2011 harvest impacting  favorably in the precision of planning that determined the reduction of the production costs of value 11 %. 

  5. Economic feasibility of products from inland west small-diameter timber. Forest Service general technical report

    Energy Technology Data Exchange (ETDEWEB)

    Spelter, H.; Wang, R.; Ince, P.

    1996-05-01

    A large part of the forests located in the Rocky Mountain region of the U.S. West (inland West) is characterized by densely packed, small-diameter stands. The purpose of this study was to examine the economic feasibility of using small-diameter material from this resource to manufacture various wood products: oriented strandboard (OSB), stud lumber, random-length dimension lumber, machine-stress-rated random-length lumber, laminated veneer lumber (LVL), and market pulp.

  6. Exploring the Advantages of Content Management Systems for Managing Engineering Knowledge in Product-service Systems

    OpenAIRE

    Wan, Shan; Li, Dongbo; Gao, James

    2016-01-01

    Knowledge management has drawn great interest in manufacturing industries and related business practices. With the requirement for better managing the massive data and knowledge generated during different lifecycle stages of products, manufacturing industries are looking for effective way to acquire, save, process and share knowledge from and between different stakeholders, so as to make appropriate decisions and continuously improve business operations. Current (conventional) engineering inf...

  7. An Analysis of Healthcare Provider Productivity in Selected Clinical Services at Moncrief Army Community Hospital

    Science.gov (United States)

    1990-08-13

    basis of this study. Serway (1987) suggests several productivity indicators to include: 1. FTEs per adjusted occupied bed. 2. Total operating expense...392). Note that Serway relies heavily on the kind of dollar oriented measures of output that are discouraged by Reiling, Owens, Choich, Ford and...IzComparisons for Physicians and Nurse Practitioners. Medical Care. 20(2), 143-153.z Serway , G., Strum, D., & Haug, W. (1987). Alternative Indicators for

  8. The Tropospheric Products of the International VLBI Service for Geodesy and Astrometry

    Science.gov (United States)

    Heinkelmann, Robert; Schwatke, Christian

    2010-01-01

    The IVS runs two tropospheric products: The IVS tropospheric parameter rapid combination monitors the zenith wet delay (ZWD) and zenith total delay (ZTD) of the rapid turnaround sessions R1 and R4. Goal of the combination is the identification and the exclusion of outliers by comparison and the assessment of the precision of current VLBI solutions in terms of tropospheric parameters. The rapid combination is done on a weekly basis four weeks after the observation files are released on IVS Data Centers. Since tropospheric and geodetic parameters, such as vertical station components, can significantly correlate, the consistency of the ZTD can be a measure of the consistency of the corresponding TRF as well. The ZWD mainly rely on accurate atmospheric pressure data. Thus, besides estimation techniques, modeling and analyst s noise, ZWD reflects differences in the atmospheric pressure data applied to the VLBI analysis. The second product, called tropospheric parameter long-term combination, aims for an accurate determination of climatological signals, such as trends of the atmospheric water vapor observed by VLBI. Therefore, the long-term homogeneity of atmospheric pressure data plays a crucial role for this product. The paper reviews the methods applied and results achieved so far and describes the new maintenance through DGFI.

  9. Indirect Effects of Field Management on Pollination Service and Seed Set in Hybrid Onion Seed Production.

    Science.gov (United States)

    Gillespie, Sandra; Long, Rachael; Williams, Neal

    2015-12-01

    Pollination in crops, as in native ecosystems, is a stepwise process that can be disrupted at any stage. Healthy pollinator populations are critical for adequate visitation, but pollination still might fail if crop management interferes with the attraction and retention of pollinators. Farmers must balance the direct benefits of applying insecticide and managing irrigation rates against their potential to indirectly interfere with the pollination process. We investigated these issues in hybrid onion seed production, where previous research has shown that high insecticide use reduces pollinator attraction. We conducted field surveys of soil moisture, nectar production, pollinator visitation, pollen-stigma interactions, and seed set at multiple commercial fields across 2 yr. We then examined how management actions, such as irrigation rate (approximated by soil moisture), or insecticide use could affect the pollination process. Onions produced maximum nectar at intermediate soil moisture, and high nectar production attracted more pollinators. Insecticide use weakly affected pollinator visitation, but when applied close to bloom reduced pollen germination and pollen tube growth. Ultimately, neither soil moisture nor insecticide use directly affected seed set, but the high correlation between pollinator visitation and seed set suggests that crop management will ultimately affect yields via indirect effects on the pollination process. © The Authors 2015. Published by Oxford University Press on behalf of Entomological Society of America. All rights reserved. For Permissions, please email: journals.permissions@oup.com.

  10. QuakeSim: a Web Service Environment for Productive Investigations with Earth Surface Sensor Data

    Science.gov (United States)

    Parker, J. W.; Donnellan, A.; Granat, R. A.; Lyzenga, G. A.; Glasscoe, M. T.; McLeod, D.; Al-Ghanmi, R.; Pierce, M.; Fox, G.; Grant Ludwig, L.; Rundle, J. B.

    2011-12-01

    The QuakeSim science gateway environment includes a visually rich portal interface, web service access to data and data processing operations, and the QuakeTables ontology-based database of fault models and sensor data. The integrated tools and services are designed to assist investigators by covering the entire earthquake cycle of strain accumulation and release. The Web interface now includes Drupal-based access to diverse and changing content, with new ability to access data and data processing directly from the public page, as well as the traditional project management areas that require password access. The system is designed to make initial browsing of fault models and deformation data particularly engaging for new users. Popular data and data processing include GPS time series with data mining techniques to find anomalies in time and space, experimental forecasting methods based on catalogue seismicity, faulted deformation models (both half-space and finite element), and model-based inversion of sensor data. The fault models include the CGS and UCERF 2.0 faults of California and are easily augmented with self-consistent fault models from other regions. The QuakeTables deformation data include the comprehensive set of UAVSAR interferograms as well as a growing collection of satellite InSAR data.. Fault interaction simulations are also being incorporated in the web environment based on Virtual California. A sample usage scenario is presented which follows an investigation of UAVSAR data from viewing as an overlay in Google Maps, to selection of an area of interest via a polygon tool, to fast extraction of the relevant correlation and phase information from large data files, to a model inversion of fault slip followed by calculation and display of a synthetic model interferogram.

  11. Tools and Services for Working with Multiple Land Remote Sensing Data Products

    Science.gov (United States)

    Krehbiel, C.; Friesz, A.; Harriman, L.; Quenzer, R.; Impecoven, K.; Maiersperger, T.

    2016-12-01

    The availability of increasingly large and diverse satellite remote sensing datasets provides both an opportunity and a challenge across broad Earth science research communities. On one hand, the extensive assortment of available data offer unprecedented opportunities to improve our understanding of Earth science and enable data use across a multitude of science disciplines. On the other hand, increasingly complex formats, data structures, and metadata can be an obstacle to data use for the broad user community that is interested in incorporating remote sensing Earth science data into their research. NASA's Land Processes Distributed Active Archive Center (LP DAAC) provides easy to use Python notebook tutorials for services such as accessing land remote sensing data from the LP DAAC Data Pool and interpreting data quality information from MODIS. We use examples to demonstrate the capabilities of the Application for Extracting and Exploring Analysis Ready Samples (AppEEARS), such as spatially and spectrally subsetting data, decoding valuable quality information, and exploring initial analysis results within the user interface. We also show data recipes for R and Python scripts that help users process ASTER L1T and ASTER Global Emissivity Datasets.

  12. Accurate costs of blood transfusion: a microcosting of administering blood products in the United Kingdom National Health Service.

    Science.gov (United States)

    Stokes, Elizabeth A; Wordsworth, Sarah; Staves, Julie; Mundy, Nicola; Skelly, Jane; Radford, Kelly; Stanworth, Simon J

    2018-01-30

    In an environment of limited health care resources, it is crucial for health care systems which provide blood transfusion to have accurate and comprehensive information on the costs of transfusion, incorporating not only the costs of blood products, but also their administration. Unfortunately, in many countries accurate costs for administering blood are not available. Our study aimed to generate comprehensive estimates of the costs of administering transfusions for the UK National Health Service. A detailed microcosting study was used to cost two key inputs into transfusion: transfusion laboratory and nursing inputs. For each input, data collection forms were developed to capture staff time, equipment, and consumables associated with each step in the transfusion process. Costing results were combined with costs of blood product wastage to calculate the cost per unit transfused, separately for different blood products. Data were collected in 2014/15 British pounds and converted to US dollars. A total of 438 data collection forms were completed by 74 staff. The cost of administering blood was $71 (£49) per unit for red blood cells, $84 (£58) for platelets, $55 (£38) for fresh-frozen plasma, and $72 (£49) for cryoprecipitate. Blood administration costs add substantially to the costs of the blood products themselves. These are frequently incurred costs; applying estimates to the blood components supplied to UK hospitals in 2015, the annual cost of blood administration, excluding blood products, exceeds $175 (£120) million. These results provide more accurate estimates of the total costs of transfusion than those previously available. © 2018 AABB.

  13. Ecosystem function and service quantification and valuation in a conventional winter wheat production system with DAISY model in Denmark

    DEFF Research Database (Denmark)

    Ghaley, Bhim Bahadur; Porter, John Roy

    2014-01-01

    With inevitable link between ecosystem function (EF), ecosystem services (ES) and agricultural productivity, there is a need for quantification and valuation of EF and ES in agro-ecosystems. Management practices have significant effects on soil organic matter (SOM), affecting productivity, EF...... model. At 2.6% SOM, the food and fodder production was 6.49 and 6.86tha-1year-1 respectively whereas carbon sequestration and soil water storage was 9.73tha-1year-1 and 684mmha-1year-1 respectively and nitrogen mineralisation was 83.58kgha-1year-1. At 2.6% SOM, the two EF and three ES values were US......$ 177 and US$ 2542ha-1year-1 respectively equivalent to US$ 96 and US$1370 millionyear-1 respectively in Denmark. The EF and ES quantities and values were positively correlated with SOM content. Hence, the quantification and valuation of EF and ES provides an empirical tool for optimising the EF and ES...

  14. Building Real Modularity Competence in Automotive Design, Development, Production, and After-service

    DEFF Research Database (Denmark)

    Sanchez, Ron

    2013-01-01

    In recent years, modular approaches to design and production have been discussed and implemented in various ways in the automotive industry. However, this paper draws on the author's extensive work with firms in the automotive and other industries to suggest that there is still relatively limited...... understanding of what modular strategies really mean and of what effective implementation of modularity strategies would entail in the automotive industry ' with the result that at least some automotive firms that claim to be using modular strategies are in fact doing so in name only. This paper then proposes...... the essential principles on which effective implementation of modular strategies depends in any industry. We illustrate these principles with examples of both effective and faulty modularity practice from the automotive and other industries. We then propose a modularity maturity model for assessing the degree...

  15. Interactions between climatic and production factors on returns of female pigs to service during summer in Japanese commercial breeding herds.

    Science.gov (United States)

    Iida, Ryosuke; Koketsu, Yuzo

    2013-09-15

    The objectives of this study were to determine the associations between climatic factors and production factors for returns to service of female pigs during summer and to quantify the associations between these factors and occurrences of returns to service. The factors that were assessed were as follows: maximum temperature (HT), relative humidity, age of gilts at first mating, parity, weaning-to-first-mating interval (WMI), and lactation length. The study analyzed records of 18,307 gilts in 99 herds and 78,135 parity records of 56,322 sows in 103 herds; all the females were first-serviced between June and September, 2007 to 2009. Average daily HT and relative humidity for 15 days post-service of a female were obtained from 21 local weather stations and coordinated with the performance data of the respective local herds. The returns to service were categorized into three groups: regular returns (RRs: 18-24 days), irregular returns (IRs: 25-38 days), and late returns to service (LRs: 39 days or later). Two-level mixed-effects models were applied to the data by using a herd at level 2 and an individual record at level 1. In mated gilts, the occurrences (%) of RRs, IRs, and LRs were 4.8%, 1.8%, and 5.3%, respectively. In mated sows, the respective occurrences were 3.3%, 1.8%, and 4.2%. Mean values (ranges) of HT and relative humidity were 28.4 °C (13.6 °C-39.8 °C) and 73.4% (35.0%-98.0%), respectively. In gilts, as HT increased from 25 °C to 30 °C, the occurrence of RR increased from 3.7% to 4.4% (P < 0.05). However, there was no association between the occurrence of RR and either relative humidity (P = 0.17) or age at first mating (P = 0.23). In addition, there were no associations between the occurrences of either gilt IR or LR and HT (P ≥ 0.05), relative humidity (P ≥ 0.46), or age at first mating (P ≥ 0.32). In sows, greater occurrences of RRs, IRs, and LRs were associated with higher HT, lower parity, and a WMI of 7 days or longer (P < 0.05), but they

  16. Initial draft of CSE-UCLA evaluation model based on weighted product in order to optimize digital library services in computer college in Bali

    Science.gov (United States)

    Divayana, D. G. H.; Adiarta, A.; Abadi, I. B. G. S.

    2018-01-01

    The aim of this research was to create initial design of CSE-UCLA evaluation model modified with Weighted Product in evaluating digital library service at Computer College in Bali. The method used in this research was developmental research method and developed by Borg and Gall model design. The results obtained from the research that conducted earlier this month was a rough sketch of Weighted Product based CSE-UCLA evaluation model that the design had been able to provide a general overview of the stages of weighted product based CSE-UCLA evaluation model used in order to optimize the digital library services at the Computer Colleges in Bali.

  17. Development of a Dynamic Web Mapping Service for Vegetation Productivity Using Earth Observation and in situ Sensors in a Sensor Web Based Approach.

    Science.gov (United States)

    Kooistra, Lammert; Bergsma, Aldo; Chuma, Beatus; de Bruin, Sytze

    2009-01-01

    This paper describes the development of a sensor web based approach which combines earth observation and in situ sensor data to derive typical information offered by a dynamic web mapping service (WMS). A prototype has been developed which provides daily maps of vegetation productivity for the Netherlands with a spatial resolution of 250 m. Daily available MODIS surface reflectance products and meteorological parameters obtained through a Sensor Observation Service (SOS) were used as input for a vegetation productivity model. This paper presents the vegetation productivity model, the sensor data sources and the implementation of the automated processing facility. Finally, an evaluation is made of the opportunities and limitations of sensor web based approaches for the development of web services which combine both satellite and in situ sensor sources.

  18. The Henry Ford Production System: LEAN Process Redesign Improves Service in the Molecular Diagnostic Laboratory

    Science.gov (United States)

    Cankovic, Milena; Varney, Ruan C.; Whiteley, Lisa; Brown, Ron; D'Angelo, Rita; Chitale, Dhananjay; Zarbo, Richard J.

    2009-01-01

    Accurate and timely molecular test results play an important role in patient management; consequently, there is a customer expectation of short testing turnaround times. Baseline data analysis revealed that the greatest challenge to timely result generation occurred in the preanalytic phase of specimen collection and transport. Here, we describe our efforts to improve molecular testing turnaround times by focusing primarily on redesign of preanalytic processes using the principles of LEAN production. Our goal was to complete greater than 90% of the molecular tests in less than 3 days. The project required cooperation from different laboratory disciplines as well as individuals outside of the laboratory. The redesigned processes involved defining and standardizing the protocols and approaching blood and tissue specimens as analytes for molecular testing. The LEAN process resulted in fewer steps, approaching the ideal of a one-piece flow for specimens through collection/retrieval, transport, and different aspects of the testing process. The outcome of introducing the LEAN process has been a 44% reduction in molecular test turnaround time for tissue specimens, from an average of 2.7 to 1.5 days. In addition, extending LEAN work principles to the clinician suppliers has resulted in a markedly increased number of properly collected and shipped blood specimens (from 50 to 87%). These continuous quality improvements were accomplished by empowered workers in a blame-free environment and are now being sustained with minimal management involvement. PMID:19661386

  19. Value chains for biorefineries of wastes from food production and services (ValueWaste)

    Energy Technology Data Exchange (ETDEWEB)

    Kahiluoto, H.; Kuisma, M. (MTT Agrifood Research Finland, Helsinki (Finland)); Horttanainen, M.; Karttunen, P.; Luoranen, M. (Lappeenranta Univ. of Technology (Finland)); Virtanen, M.; Pellikka, J. (Helsinki School of Economics, Small Business Centre (Finland)); Groenroos, J.; Myllymaa, T. (Finnish Environment Institute, Helsinki (Finland))

    2008-07-01

    ValueWaste considers business opportunities presented by the processing of biowastes of the food supply chain, as well as household wastes, in a socially responsible manner. Increases in energy prices, emissions and waste regulations and the trend toward responsible consumption are, together with innovative business models, enhancing relative competitiveness of waste-based energy and fertiliser production, and can create new business opportunities. Waste biomass provides bioenergy with high energy efficiency which does not contribute to increased food prices. Bioenergy and waste-based nutrients can replace non-renewable energy sources and fertilisers, helping to mitigate climate change and reduce eutrophication. The return of biomass from watercourses to fields also contributes to recovery of eutrophied water ecosystems. Biomass potentials, appropriate technologies and business models are analysed. Alternative biorefinery models are developed, and their overall sustainability is assessed: environmental impacts using life cycle assessment, impacts on regional economy, partnership in actor chains, as well as business opportunities and possibilities for commercialisation are considered. South Savo provides the main case study region for the three year project (2008-2010), but the project also provides tools for generalisation and contributes to national solutions. MTT Agrifood Research Finland coordinates the ValueWaste project. Other research partners are Helsinki School of Economics, Small Business Centre, Lappeenranta University of Technology and Finnish Environment Institute. Eight enterprises representing all parts of the food supply chain also participate the project. (orig.)

  20. Product Service Systems and Non-Market Oriented Approach – Methodological and Ethical Considerations from a Design Perspective

    DEFF Research Database (Denmark)

    Morelli, Nicola; Jonas, Wolfgang; Munch, Juliane

    2008-01-01

    Macroscopic social and economic changes in the last few years are forcing business companies and public institutions to redefine their approach to social intervention, focusing on local and highly individualised solutions. This change is also calling for a new design approach. The challenge...... for designers is not only to be able to provide local and highly individualised solutions, but also to propose strategies to transfer and reproduce the solutions, or part of them, into different local contexts, thus creating economy of scope. This would be possible by using forms of codification...... and modularisation of the most relevant components in local solutions. The code refers to the organisational knowledge included in local components and the way each component interacts with the others. Like software systems, local product-service systems can be built upon a source code. This paper will illustrate...

  1. Product/Service-System Origins and Trajectories: A Systematic Literature Review of PSS Definitions and their Characteristics

    DEFF Research Database (Denmark)

    Haase, Ronja P.; Pigosso, Daniela Cristina Antelmi; McAloone, Tim C.

    2017-01-01

    their interrelationships. As the result of a strict protocol, the paper identifies 52 prominent definitions related to PSS, where the citationrelations between the prominent definitions are studied and graphically illustrated. The definitions are furthermore analyzed to identify commonPSS definition characteristics......Literature provides multiple definitions on Product/Service-Systems (PSS), and as the field develops, certain trajectories emerge. The purpose ofthis article is to provide an overview of the stabilization of PSS definitions within PSS research, by presenting the most prominent PSS definitionsand...... and eleven different characteristics identified. Descriptive analysis is carried out on the identified PSS definitioncharacteristics, to determine commonalties and differences in the field. Even though the literature provides many different variations of PSS definitions, there is certain convergence...

  2. An international quality control programme for PRISM chemiluminescent immunoassays in blood service and blood product laboratories.

    Science.gov (United States)

    Walker, S; Dimech, W; Kiely, P; Smeh, K; Francis, B; Karakaltsas, M; Dax, E M

    2009-11-01

    Laboratories screening for blood-borne virus infections in blood and blood products are required by international standards and guidelines to ensure that their testing processes remain within control. An effective means of ensuring this aim is through participation in a quality control programme. Analyses of results from a quality control (QC) programme conducted for the Abbott PRISM (PRISM) assays are reported. Laboratories participating in the National Serology Reference Laboratory, Australia's PRISM QC programme were provided with aliquots of a multimarker QC sample which were tested regularly in each PRISM subchannel. Test results were submitted to a single database using an Internet-based QC monitoring system, EDCNet. The QC test results submitted between 15 October 2001 and 5 March 2006 for each PRISM instrument and each lot of PRISM reagent were analysed to determine the imprecision and bias in each test system. A total of 157,404 test results from approximately 47,000 test runs submitted into the EDCNet database were analysed. Six batches of the multimarker QC samples were tested in 454 PRISM reagent lots. The coefficient of variation of QC sample test results ranged from 9.17 to 15.83%, 8.29 to 9.44%, 10.50 to 15.38% and 7.05 to 10.32% when tested in the PRISM anti-hepatitis C virus, anti-human immunodeficiency virus, anti-human T-cell lymphotrophic virus and hepatitis B surface antigen assays, respectively. Analysis of QC test results reported from testing in the anti-HTLV assay detected one lot of reagent (10572HN00) which was identified to be an outlier using Tukey's filter. Analysis of test results of an external QC sample can be used as a statistical process control through ongoing measurement of imprecision. When laboratories test the same QC sample in the same assay and submit test results to a single database, the results can be compared and a measure of bias can be calculated. The resulting QC programme can offer detection of unexpected variation

  3. Marketing Innovations in the Context of Interaction of Enterprises of the Production and Service Sphere on the Basis of Use of Outsourcing

    Directory of Open Access Journals (Sweden)

    Ivanova Anastasiia I.

    2014-02-01

    Full Text Available The goal of the article lies in development of a methodical approach to identification of expediency of transfer of the production enterprise equipment maintenance to outsourcing, which would consider specific features of the servicing production and degree of its influence upon basic production processes. The existing approaches to identification of expediency of transfer of functions and business processes of an enterprise to outsourcing were systemised by the classification feature of the method type, on the basis of which the approach is built and advantages and shortcomings of each of them are marked out. The article establishes that this grouping could be used as a set of alternatives on justification of introduction of outsourcing into the practice. In accordance with the goal of the study the article builds a methodical approach to identification of expediency of transfer of the production enterprise equipment maintenance, which is based on a comparative analysis of integral ratio of efficiency of own maintenance service and efficiency of maintenance service of outsourcing companies and which takes into account main parameters of functioning and degree of influence of the servicing production upon main business processes. The developed methodical approach could be used as a tool of expansion of sales markets of the service sphere enterprises by means of assessment of needs of customers and establishment of the target-oriented market segment.

  4. Assessment of business customers satisfaction with the products and service of Pnevmostroimashina, jsc, on the B2B market

    Directory of Open Access Journals (Sweden)

    L. M. Kapustina

    2010-12-01

    Full Text Available The paper is dedicated to development of a methodology for assessment of customer satisfaction with the products and services on the b2b market. The study of customer satisfaction is aimed at building strong and mutually beneficial supplier-customer relationship. The authors focus on the importance of customer satisfaction continuous monitoring intended for improvement of the company’s market performance. The research based on the works by Kano N., Lamben J.-J., Carter R., Parashuraman A., Zeitaml V. A., Berry L. L. and others, describes an algorithm study of consumers and offers a methodology to evaluate customer satisfaction with the industrial products. Based on the analysis of the economic crisis effects on the machine-building industry, the authors determine the performance of “Pnevmostroimashina”, JSC, on the road and construction equipment market and illustrate an example of practical use of the customer satisfaction assessment technique in the company. At the end of the paper some recommendations for development of an efficient customer satisfaction measurement procedure are introduced.

  5. Monitoring of ionospheric irregularities with multi-GNSS observations: a new ionosphere activity index and product services

    Science.gov (United States)

    Wang, Ningbo; Li, Zishen; Yuan, Yunbin; Yuan, Hong

    2017-04-01

    and North American regions. The product files are produced on a daily basis with a latency of 3 days. Users now can access these products from the ftp archive of the Chinese Academy of Sciences (CAS, ftp://ftp.gipp.org.cn/product/). These maps can be used for ionospheric weather services, ionospheric irregularity modeling and foresting, as well as other GNSS applications. Although they are provided in a post-processing mode at present, it is expected that the near real-time services will be available since the availability of real-time data streams from the IGS.

  6. Early experience with a comprehensive hip preservation service intended to improve clinical care, education, and academic productivity.

    Science.gov (United States)

    Peters, Christopher L; Aoki, Stephen K; Erickson, Jill A; Anderson, Lucas A; Anderson, Andrew E

    2012-12-01

    The field of hip preservation surgery has grown substantially over the past decade. Although open hip procedures reportedly relieve pain and restore function, arthroscopic treatment has increasingly become a reasonable alternative. In 2008, we formed a comprehensive hip preservation service (HPS) to address clinical, educational, and research needs. We compared (1) volume, type, and corresponding improvement in pain and function of open and arthroscopic treatments; (2) orthopaedic resident test performance; and (3) academic productivity before and after creation of the HPS. We retrospectively reviewed 212 patients undergoing 220 open procedures from 1996 to 2007 (Group 1) and 260 patients undergoing 298 procedures (153 open, 145 arthroscopic) from 2008 to May 2010 (Group 2). At each clinic visit, we recorded Harris hip score (HHS) and conversion to THA. Minimum followup was 1 year for Group 1 (mean, 4 years; range, 1-13 years) and Group 2 (mean, 1.5 years; range, 1-3 years). We compared orthopaedic resident performance on two standardized tests and the number of academic works (publications, book chapters, electronic media) and peer-reviewed grants funded before and after creation of the HPS. Mean HHS improved from 63 to 90 in Group 1 and from 76 to 91 in Group 2. Rate of conversion to THA was similar between groups despite expansion of surgical volume. Standardized orthopaedic resident test performance improved. Academic productivity as measured by publications and grant funding was facilitated by the HPS. Early experience with a multidisciplinary HPS was positive; it facilitated clinical volume expansion while maintaining improvement in pain and function in young adults. Additional benefits included educational and academic productivity gains. Level IV, therapeutic study. See Instructions for Authors for a complete description of levels of evidence.

  7. Innovation in Services: From Service Concepts to Service Experiences

    OpenAIRE

    Fynes, Brian; Lally, Anne Marie

    2008-01-01

    ABSTRACT Identifying the nature of service experiences is recognised As being of primary importance in the shaping of an enhanced competitive position for industry; however service managers often have difficulty articulating the true nature of their service concept. The definition of service concept is a fundamental part of the strategic advantage seeking Processes of service design, service development and service innovation. In response to the competitive Imperative for improved product/...

  8. Continuous improvement of product and service quality by implementing staff development strategy. Case study S.C. Redplast S.R.L.

    Directory of Open Access Journals (Sweden)

    Anca MADAR

    2016-07-01

    Full Text Available Quality of products / services is key to organizational success. For this quality to be appreciated by customers, the organization must implement a number of quality strategies. These include the organization staff’ development strategy. The staff has an important role in achieving product and services quality, but also in improving the quality of all organization’s activities. This paper presents a plan for staff training to SC REDPLAST S.R.L.Braşov as a strategy within the quality management system.

  9. PERCEPTIONs OF RESTAURANT MANAGERS ABOUT THE QUALITY OF PRODUCTS AND SERVICES OFFERED TO CONSUMERS. CASE STUDY: THE CITY OF BRAȘOV.

    Directory of Open Access Journals (Sweden)

    Andreea-Nicoleta NEACŞU

    2012-06-01

    Full Text Available The present economic crisis has had a powerful impact on the restaurants in the city of Brașov, which have confronted themselves in the past years both with a decrease in the number of consumers, and with a reduction in the consumption of products and public food services. In this context, this survey aims to analyze the perceptions of the restaurant managers in the city of Brașov regarding the quality of products and services they offer to the consumers, by using, in this sense, one of the techniques that are specific to qualitative research that is the semi - directive in - depth interview method.

  10. Estimates of carbon stored in harvested wood products from the United States forest service northern region, 1906-2010

    Directory of Open Access Journals (Sweden)

    Stockmann Keith D

    2012-01-01

    Full Text Available Abstract Background Global forests capture and store significant amounts of CO2 through photosynthesis. When carbon is removed from forests through harvest, a portion of the harvested carbon is stored in wood products, often for many decades. The United States Forest Service (USFS and other agencies are interested in accurately accounting for carbon flux associated with harvested wood products (HWP to meet greenhouse gas monitoring commitments and climate change adaptation and mitigation objectives. This paper uses the Intergovernmental Panel on Climate Change (IPCC production accounting approach and the California Forest Project Protocol (CFPP to estimate HWP carbon storage from 1906 to 2010 for the USFS Northern Region, which includes forests in northern Idaho, Montana, South Dakota, and eastern Washington. Results Based on the IPCC approach, carbon stocks in the HWP pool were increasing at one million megagrams of carbon (MgC per year in the mid 1960s, with peak cumulative storage of 28 million MgC occurring in 1995. Net positive flux into the HWP pool over this period is primarily attributable to high harvest levels in the mid twentieth century. Harvest levels declined after 1970, resulting in less carbon entering the HWP pool. Since 1995, emissions from HWP at solid waste disposal sites have exceeded additions from harvesting, resulting in a decline in the total amount of carbon stored in the HWP pool. The CFPP approach shows a similar trend, with 100-year average carbon storage for each annual Northern Region harvest peaking in 1969 at 937,900 MgC, and fluctuating between 84,000 and 150,000 MgC over the last decade. Conclusions The Northern Region HWP pool is now in a period of negative net annual stock change because the decay of products harvested between 1906 and 2010 exceeds additions of carbon to the HWP pool through harvest. However, total forest carbon includes both HWP and ecosystem carbon, which may have increased over the study

  11. Estimates of carbon stored in harvested wood products from the United States forest service northern region, 1906-2010.

    Science.gov (United States)

    Stockmann, Keith D; Anderson, Nathaniel M; Skog, Kenneth E; Healey, Sean P; Loeffler, Dan R; Jones, Greg; Morrison, James F

    2012-01-13

    Global forests capture and store significant amounts of CO2 through photosynthesis. When carbon is removed from forests through harvest, a portion of the harvested carbon is stored in wood products, often for many decades. The United States Forest Service (USFS) and other agencies are interested in accurately accounting for carbon flux associated with harvested wood products (HWP) to meet greenhouse gas monitoring commitments and climate change adaptation and mitigation objectives. This paper uses the Intergovernmental Panel on Climate Change (IPCC) production accounting approach and the California Forest Project Protocol (CFPP) to estimate HWP carbon storage from 1906 to 2010 for the USFS Northern Region, which includes forests in northern Idaho, Montana, South Dakota, and eastern Washington. Based on the IPCC approach, carbon stocks in the HWP pool were increasing at one million megagrams of carbon (MgC) per year in the mid 1960s, with peak cumulative storage of 28 million MgC occurring in 1995. Net positive flux into the HWP pool over this period is primarily attributable to high harvest levels in the mid twentieth century. Harvest levels declined after 1970, resulting in less carbon entering the HWP pool. Since 1995, emissions from HWP at solid waste disposal sites have exceeded additions from harvesting, resulting in a decline in the total amount of carbon stored in the HWP pool. The CFPP approach shows a similar trend, with 100-year average carbon storage for each annual Northern Region harvest peaking in 1969 at 937,900 MgC, and fluctuating between 84,000 and 150,000 MgC over the last decade. The Northern Region HWP pool is now in a period of negative net annual stock change because the decay of products harvested between 1906 and 2010 exceeds additions of carbon to the HWP pool through harvest. However, total forest carbon includes both HWP and ecosystem carbon, which may have increased over the study period. Though our emphasis is on the Northern Region

  12. Solar Tyrol project: using climate data for energy production estimation. The good practice of Tyrol in conceptualizing climate services.

    Science.gov (United States)

    Petitta, Marcello; Wagner, Jochen; Costa, Armin; Monsorno, Roberto; Innerebner, Markus; Moser, David; Zebisch, Marc

    2014-05-01

    The scientific community in the last years is largely discussing the concept of "Climate services". Several definitions have been used, but it still remains a rather open concept. We used climate data from analysis and reanalysis to create a daily and hourly model of atmospheric turbidity in order to account the effect of the atmosphere on incoming solar radiation with the final aim of estimating electric production from Photovoltaic (PV) Modules in the Alps. Renewable Energy production in the Alpine Region is dominated by hydroelectricity, but the potential for photovoltaic energy production is gaining momentum. Especially the southern part of the Alps and inner Alpine regions offer good conditions for PV energy production. The combination of high irradiance values and cold air temperature in mountainous regions is well suited for solar cells. To enable more widespread currency of PV plants, PV has to become an important part in regional planning. To provide regional authorities and also private stakeholders with high quality PV energy yield climatology in the provinces of Bolzano/Bozen South Tirol (Italy) and Tyrol (Austria), the research project Solar Tyrol was inaugurated in 2012. Several methods are used to calculate very high resolution maps of solar radiation. Most of these approaches use climatological values. In this project we reconstructed the last 10 years of atmospheric turbidity using reanalysis and operational data in order to better estimate incoming solar radiation in the alpine region. Our method is divided into three steps: i) clear sky radiation: to estimate the atmospheric effect on solar radiation we calculated Linke Turbidity factor using aerosols optical depth (AOD), surface albedo, atmospheric pressure, and total water content from ECMWF and MACC analysis. ii) shadows: we calculated shadows of mountains and buildings using a 2 meter-resolution digital elevation model of the area and GIS module r.sun modified to fit our specific needs. iii

  13. A review of the incidence and transmission of Listeria monocytogenes in ready-to-eat products in retail and food service environments.

    Science.gov (United States)

    Lianou, Alexandra; Sofos, John N

    2007-09-01

    Contamination of ready-to-eat products with Listeria monocytogenes may occur at several stages before consumption. Accessibility to the public and relatively limited control interventions at retail and food service establishments (compared with the processing sector of the food industry) and the lack of a specific regulatory framework increase the likelihood of introduction of this pathogen into some foods in these establishments. This review is a compilation of available information on the incidence and transmission of L. monocytogenes through ready-to-eat products at the retail and food service level. The potential transmission of L. monocytogenes within retail and food service operations has been indicated in epidemiological investigations and by survey data. Potential sources of the organism in these operations include the environment, food handlers, and incoming raw ingredients or processed products that have become contaminated after the lethality treatment at the manufacturing facility. L. monocytogenes may be present at retail and food service establishments in various ready-to-eat products, both prepackaged and those packaged in the store, and occasionally at high concentrations. This issue dictates the need for development and application of effective control measures, and potential control approaches are discussed here. Good manufacturing practices, appropriate cleaning, sanitation and hygiene programs, and temperature control required for prevention or inhibition of growth of the pathogen to high levels are critical for control of L. monocytogenes in the retail and food service sector. A comprehensive food safety system designed to be functional in retail and food service operations and based on the philosophy of hazard analysis and critical control point systems and a series of sound prerequisite programs can provide effective control of L. monocytogenes in these environments. However, competent delivery of food safety education and training to retail

  14. The marketing of herd health and production management services on Dutch dairy farms: perceptions of dairy farmers and their veterinary surgeons

    Science.gov (United States)

    2008-01-01

    A questionnaire-based survey on veterinary herd health and production management services was conducted on 194 specialist dairy veterinarians and 466 dairy farmers. The farmers were randomly selected from greater than 6,000 farmer clients of the surveyed veterinarians. This paper reports these survey findings and the findings of an earlier survey conducted among the veterinarians. The survey included questions on the attributes of the service itself, the practitioners delivering the service, reasons for participation and the expected future of herd health and production management services. Reasons farmers participated in herd health and production management programmes included; access to routine screening of their herd; increasing profits; and receiving regular veterinary advice or solutions to remedy existing problems. Advantages of participation named included: good management support; higher profits; structural solutions to problems; and being better informed. Differences between farming styles were observed, pointing to the different needs and goals of farming styles. Farmers cited high costs and the time investment required as major disadvantages. The proportion of farmers citing these reasons was lower than expected by the veterinarians. In the future, preventive healthcare will be the main reason of farmers to participate. Farmers who are not using the service can potentially be encouraged to engage the services after gaining increased insight into the herd health and management service structure, the planning of activities, the cost-benefit of the service, veterinary surgeons being more co-operative with other farm advisors and veterinarians being more willing to pay attention to quality issues on the dairy farm. PMID:21851703

  15. Quantification of spatially differentiated resource footprints for products and services through a macro-economic and thermodynamic approach.

    Science.gov (United States)

    Huysman, Sofie; Schaubroeck, Thomas; Dewulf, Jo

    2014-08-19

    Although natural resources form the basis of our economy, they are not always used in a sustainable way. To achieve a more sustainable economic growth, resource consumption needs to be measured. Therefore, resource footprint frameworks (RFF) are being developed. To easily provide results, these RFF integrate inventory methodologies, at macrolevel mostly input-output (IO) models, with resource accounting methodologies, of which the Ecological Footprint is probably the best known one. The objective of this work is the development of a new RFF, in which a world IO-model (Exiobase), providing a global perspective, is integrated with the CEENE methodology (Cumulative Exergy Extraction from the Natural Environment), offering a more complete resource range: fossil fuels, metals, minerals, nuclear resources, water resources, land resources, abiotic renewable resources, and atmospheric resources. This RFF, called IO-CEENE, allows one to calculate resource footprints for products or services consumed in different countries as the exergy extracted from nature. The way the framework is constructed makes it possible to show which resources and countries contribute to the total footprint. This was illustrated by a case study, presenting the benefits of the framework's worldwide perspective. Additionally, a software file is provided to easily calculate results.

  16. [Present Status of Displaying Pharmaceutical Products for Sale on Flea Market Applications for Smartphones and the Responses to Illicit Selling by Service Providers].

    Science.gov (United States)

    Kishimoto, Keiko; Takeuchi, Tomoe; Fukushima, Noriko

    2017-12-01

     In Japan, a pharmacy or drug store license is required for selling pharmaceutical products. However, civilians without a pharmacy or drug store license are displaying pharmaceutical products for sale on a flea market application, which is illegal dealing. This study discussed the modality for implementing countermeasures for the illicit selling of pharmaceutical products. We extracted pharmaceutical products displayed for sale on three flea market applications (Mercari, Rakuma, Fril) on one day. One hundred and eighty-one pharmaceutical products were displayed (49 on Mercari, 86 on Rakuma, and 46 on Fril). There were 6.1% (11/181) domestically prescribed drugs, 69.1% (125/181) domestic OTC drugs, 23.8% (43/181) foreign-made prescribed drugs, and 1.1% (2/181) foreign-made OTC drugs. The seller could display the product for sale without confirming whether it is prohibited. We alerted the service providers of this illicit selling at flea markets at three different instances. The pharmaceutical product displays were deleted by the service providers at a rate of 55.1% (27/49) for Mercari and 51.2% (44/86) for Rakuma. The average number of drugs that were displayed for sale by each seller was 1.4 and the average number of total products that were displayed for sale by each seller was 100. The seller could have unintentionally displayed the pharmaceutical products for sale, without the knowledge that it is illegal. The service providers of flea market applications should create mechanisms to alert the sellers that displaying pharmaceutical products for sale is an illicit act and regulate these violations.

  17. Improving the Security and Resilience of U.S. Postal Service Mail Products and Services Using the CERT (registered trademark) Resilience Management Model

    Science.gov (United States)

    2014-01-01

    federal statutes addressing electronic crimes, mail fraud, mail theft, identity theft, child exploitation, and prohibited mailings such as bombs and...headquartered in Berne , Switzerland, is a unit of the United Nations that regulates the postal services of 192 member countries. These postal

  18. Input and service provision supply methods in mixed crop-livestock production systems in South-Ethiopia: Improvement options from a dairy perspective

    NARCIS (Netherlands)

    Terefe, T.; Lee, van der J.

    2015-01-01

    This study was conducted in the Dale and Shebedino districts of southern Ethiopia during the period October 2014 to January 2015. It investigates dairy-related input and service provision in mixed crop-livestock production systems. Data were collected from 120 dairy producers, six focus group

  19. Impact of In-Service Training and Staff Development on Workers' Job Performance and Optimal Productivity in Public Secondary Schools in Osun State, Nigeria

    Science.gov (United States)

    Fejoh, Johnson; Faniran, Victoria Loveth

    2016-01-01

    This study investigated the impact of in-service training and staff development on workers' job performance and optimal productivity in public secondary schools in Osun State, Nigeria. The study used the ex-post-facto research design. Three research questions and three hypotheses were generated and tested using questionnaire items adapted from…

  20. Development of a dynamic web mapping service for vegetation productivity using earth observation and in situ sensors in a sensor web based approach

    NARCIS (Netherlands)

    Kooistra, L.; Bergsma, A.R.; Chuma, B.; Bruin, de S.

    2009-01-01

    This paper describes the development of a sensor web based approach which combines earth observation and in situ sensor data to derive typical information offered by a dynamic web mapping service (WMS). A prototype has been developed which provides daily maps of vegetation productivity for the