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Sample records for hanover international hotel

  1. Attracting International Hotels

    DEFF Research Database (Denmark)

    Assaf, A. George; Josiassen, Alexander; Agbola, Frank Wogbe

    2015-01-01

    With the increased international competition facing hotel chains, it is essential that the next destination they enter is the most attractive option possible. The host destinations too have a keen interest in strategically positioning themselves in order to attract international hotels since...... their presence has several positive effects. Using, for the first time, actual on-location data we investigate the factors that matter most for international hotels when selecting host destinations. Specifically, we identify 23 factors that make a destination an attractive (or unattractive) location...... for international hotels. We then rank these. The results show that welcomeness, infrastructure, and crime rate are the three most important factors that influence the location of international hotels in host destinations....

  2. International linking of research and development on the model of Laser Centre Hanover

    Science.gov (United States)

    Nowitzki, Klaus-Dieter; Boedecker, Olaf

    2005-10-01

    Asia is becoming one of the most important regions in the world from the political, economic and scientific point of view. Germany believes that it is becoming increasingly necessary to cooperate with certain Asian countries especially for scientific and technological reasons. Above and beyond exchanges of scientists, the scientific and technological cooperation will be organized to cover projects with specific targets and to find solutions to important problems. International economic development is characterized by a mixture of competition and cooperation within the context of growing globalization. Germany, being one of the world's largest exporting nation, must therefore combine its active role in cooperation with these countries in the fields of education, research and innovation with economic cooperation. The Laser Centre Hanover pursues the goal of establishing and operating a Chinese German center for training and further education in laser technology and setting up a joint platform for long-term German Chinese cooperation in laser technology. An optimized training infrastructure combined with modern production processes support consequently long-term German businesses in China and secures their market-shares. LZH establishes Laser academies for skilled workers and technical decision makers in Shanghai and Changchun together with local universities and German partners. Due to the economic growth, Russia records since more than two years, the economic conditions are improving the cooperation between Germany and Russia step-by-step. The main goal of Russian science-politics is to stabilize an efficient scientific-technical potential with better chances in the global competition. The German-Russian scientific and technological cooperation plays an important role in this context. It has considerably increased in the last years in terms of width and depth and virtually includes all areas of science and technology at present. The region around Moscow is regarded

  3. First Class Service, First Class Enjoyment-- Guangzhou Asia International Hotel

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    @@ Situated in Guangzhou,Guangdong Asia International Hotel is the newest five star luxurious high intelligence exhibition business hotel. It is located the golden business center and the main road of Guangzhou-Huangshi East Road. It is only fifteen minutes' drive from Guangzhou train station, forty minutes'drive to Guangzhou New Baiyun International Airport.

  4. International Tourists’ Environmental Attitude towards Hotels in Accra

    Directory of Open Access Journals (Sweden)

    Ishmael Mensah

    2013-05-01

    Full Text Available The available literature suggests that there has been a rise in green consumerism not only among general consumers but tourists. This has provided the impetus for the ‘greening’ of hotels as hotel guests have indicated their preference for hotels that ‘take care of the environment’. Ironically, the environmental impacts of hotels especially with regards to the consumption of energy and water are more likely to be exacerbated by their guests. In spite of this, most studies on environmental management in hotels have centred on programmes and initiatives undertaken by management with little focus on the attitudes and behaviour of guests. This study sought to assess international tourists’ environmental attitude towards hotels in Accra and the implications for environmental management by hotels. A sample of 343 international tourists was surveyed at major tourist attraction sites in Accra. The results of the study indicate that a majority of respondents generally held the view that hotels do not destroy the environment but contribute to the global environmental problems. Most of them (83% were therefore willing to pay more to stay in a hotel with a responsible environmental attitude. There was also a significant positive relationship between some socio-demographic characteristics of tourist such age and sex and their environmental behaviour. The results of this study have implications for environmental education of guests and the marketing of hotels.

  5. ASPECTS OF ROMANIAN MARKETING ENVIRONMENT FOR INTERNATIONAL HOTEL CHAINS

    Directory of Open Access Journals (Sweden)

    Smaranda Adina COSMA

    2015-02-01

    Full Text Available The influence of global processes on economic development is reflected in the intensity of tourist streams and in the development of the hotel companies’ strategy. Because of that, is very important for a hotel and especially for one that belongs to an international chain to analyse the micro and macro environment, to know exactly which are the opportunities and the risks taken into consideration on a specific market. On the Romanian market the hotels that belong to international chains consider that the most important opportunity is the market development potential and the biggest risk is the infrastructure. Also, the own resources are the most important factor that is influencing directly the activity of a hotel belonging to an international chain in Romania. All those criteria are taken into consideration by the hotels in order to develop a long time strategy on the Romanian market.

  6. ASPECTS OF ROMANIAN MARKETING ENVIRONMENT FOR INTERNATIONAL HOTEL CHAINS

    National Research Council Canada - National Science Library

    Smaranda Adina COSMA; Cristina FLESERIU; Marius BOTA; Alexandru NEDELEA

    2015-01-01

    .... Because of that, is very important for a hotel and especially for one that belongs to an international chain to analyse the micro and macro environment, to know exactly which are the opportunities...

  7. APLIKASI PENGOLAHAN GAJI KARYAWAN PADA KARLITA INTERNATIONAL HOTEL

    Directory of Open Access Journals (Sweden)

    Adi Siswanto

    2016-03-01

    Full Text Available Dewasa ini perkembangan dan kemajuan teknologi informasi berkembang pesat. Sistem aplikasidiberbagai bidang merupakan suatu keharusan bagi suatu instansi/perusahaan untuk memanfaatkaninformasi sebagai basis administrasi dan pengolahan data. Karlita International Hotel Kota Tegalmerupakan suatu perusahaan yang bertugasmenyediakan informasi reservasi sewa kamar hotel. KarlitaInternational Hotel memiliki sebuah sistem informasi data pegawai beserta penggajiannya yaitudengan menggunakan Microsoft Excel, akan tetapi sistem tersebut masih jauh dari efisien dan efektif.Menurut Jogiyanto (2001: 12 aplikasi merupakan penerapan, menyimpan sesuatu hal, data,permasalahan yang ada sehingga berubah menjadi sesuatu bentuk yang baru tanpa menghilangkannilai-nilai dasar dari hal data,permasalahan, pekerjaan itu sendiri. Aplikasi Pengolahan Gaji KaryawanPada Karlita International Hotel dapat dibuat sehingga dapat mempermudah dan mempercepat dalammengolah gaji karyawan.Kata kunci: Penggajian, Aplikasi, Borland Delphi

  8. Locational Strategies of International Hotel Corporations in Eastern Central Europe

    OpenAIRE

    Johnson, Colin; Dembinski, Paul; Vanetti, Maurizio

    2004-01-01

    This study investigated expansion strategies of international hotel operators in Eastern Central Europe. Due to the growing importance of services in economic development, there is an impressive body of knowledge on the process of internationalization and service industries. The last comprehensive academic study on internationalization and the hotel industry was undertaken at the beginning of the 1990’s, however, and we believed that with the major changes impacting upon the industry due to t...

  9. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Beijing Marriott Hotel Northeast Beijing Marriott Hotel Northeast, operated by Marriott International under a management contract with HNA Hotels & Resorts Group Co. Ltd., celebrated its grand opening on March 31.

  10. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Launch of Grand Millennium Hotel Millennium and Copthorne Hotels pic (M&C) lias added a feather to its cap and is proud to welcome its latest addition to the group with Grand Millennium Beijing, an upscale international hotel.

  11. An Electronic Intelligent Hotel Management System for International Marketplace

    Directory of Open Access Journals (Sweden)

    Md. Noor-A-Rahim, Md. Saiful Islam, Md. Masud Rana, Md. Kamal Hosain, Md. Nashid Anjum

    2011-03-01

    Full Text Available To compete with the international market place, it is crucial for hotel industry to be able to continually improve its services for tourism. In order to construct an electronic marketplace (e-market, it is an inherent requirement to build a correct architecture with a proper approach of an intelligent systems embedded on it. This paper introduces a web based intelligent that helps in maintaining a hotel by reducing the immediate involvement of manpower. The hotel reception policy, room facilities and intelligent personalization promotion are the main focuses of this paper. An intelligent search for existing boarders as well as room availability is incorporated in the system. For each of the facilities, a flow chart has been developed which confirms the techniques and relevant devices used in the system. By studying several scenarios, the paper outlines a number of techniques for realization of the intelligent hotel management system. Special attention is paid to the security and also prevention of power and water wastages. In this power saving scenery, an image processing approach is taken to detect the presence of any people and the darkness in a particular room. Moreover, this proposed automated computerized scheme also takes an account of the cost advantage. Considering the scarcity of manpower in several countries, the objective of this paper is to initiate the discussion and research for making the proposed systems more commercialized.

  12. Strategic human resource management: insights from the international hotel industry

    OpenAIRE

    Gannon, Judie; Roper, Angela; Liz, Doherty

    2015-01-01

    In the strategic human resource management (SHRM) field three approaches have dominated, namely, the universal or best-practice, best-fit or contingency and resource-based view (RBV). This study investigates evidence for the simultaneous or mixed adoption of these approaches by eight case study firms in the international hotel industry. Findings suggest there is considerable evidence of the combined use of the first two approaches but that the SHRM RBV approach was difficult to achieve by all...

  13. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Minzu Hotel Beijing Minzu Hotel Beijing is a four-star hotel with an international standard.Minzu Hotel was built in 1959 on the Changan Avenue in Beijing.The loca- tion makes it a big attraction to commercial travelers and tourists.40 years later,the elegant ambience still sets Minzu apart from other newer hotel buildings in Beijing.Now the hotel has been upgraded ahead of the Beijing Olympic Games in 2008.

  14. STRATEGIC APPROACHES OF INTERNATIONAL HOTEL CHAINS TO ENTER ON THE ROMANIAN MARKET

    Directory of Open Access Journals (Sweden)

    Cosma Smaranda

    2012-07-01

    Full Text Available On the Romanian market 23,9% of all accommodation structures are hotels. Among these 4% are belonging to international hotel chains which is a very small percentage. Almost all international hotel chains realized the potential of the market and that is why they intend to increase the number of hotels opened in Romania. Hotel chains attempt to control and dominate the market as result of an extremely dynamic and complex environment. The decision made by a hotel company to carry out its activity in a foreign country and the way to enter into the market can be motivated by many reasons. The paper analysis the presence of international hotel chains on the Romanian hospitality market and the strategies used to enter on the Romanian market compared with the global strategies. The paper used the comparison method to highlight different entry strategies used by international hotel chains when entering a foreign market. For data collection, the main method used was the observation of annual statistical reports with the support of international hotel chains. The first international hotel chain that came in Romania was InterContinental in 1971, but the majority entered on the Romanian market after 2000. In 2012 other chains announced the intension to penetrate this market. The study identifies strategies for penetrating the Romanian market by international hotel chains. The preferred penetration strategy on the Romanian market is management contract followed by franchise. Not least are highlighted comparative aspects of internationalization decisions taken by the chains in the world and in Romania, analyzing whether in Romania are predominantly used the same strategy as in most other countries or some specific strategies. International hotel companies want to entre on the Romanian market because they consider that in this area is need for hotels which belong to the luxury segment but also hotels that belong to the economy segment.

  15. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Days Hotel & Suites Beijing Days Hotel & Suites Beijing was honored among the "Top 100 Business Hotels/Resorts in China Favored by Business People," organized by International Business Daily. The picture shows Lu Ruining, Deputy General Manager of the hotel, gives a speech at the awards ceremony for this event.

  16. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Minzu Hotel Beijing Minzu Hotel Beijing is a four-star hotel with an international standard.Minzu Hotel was built in 1959 on the Changan Avenue in Beijing.The location makes it a big attraction to commercial travelers and tourists.40 years

  17. Strategic implications of corporate social responsibility in hotel industry: A comparative research between NH Hotels and Meliá Hotels International

    Directory of Open Access Journals (Sweden)

    Marina Mattera

    2012-11-01

    Full Text Available The hospitality industry serves millions of people globally and is a multibillion-dollar industry with a significant growth expectation in the upcoming years. The Spanish tourism industry is one of the most developed sectors of the nation, being one of the main contributors to the country’s GDP. On a world wide scale, and specifically in the European context, there is a rising awareness for firms’ actions to be responsible towards the environment and the community in which they operate. Based on “triple bottom line” guidelines, companies’ mission in such a context is achieving competitive advantage by means of a business model considering three key aspects: people, profit, and planet. Considering the hospitality industry’s characteristics, it becomes essential to fulfill these new requirements to achieve sustainable competitive advantages. This exploratory study will outline which are the best practices of two main Spanish hotel corporations: NH Hotels and Meliá Hotels International. By pointing out actions undertaken by the most important firms of the sector, they can serve as an example and be replicated by other firms, thus increasing sustainability practices, improving understanding of triple bottom line, minimizing negative social as well as environmental footprint, and enhancing positive firms’ impacts in their operating contexts. DOI: 10.18870/hlrc.v2i4.85

  18. Hotel Classification Systems: A Comparison of International Case Studies

    Directory of Open Access Journals (Sweden)

    Roberta Minazzi,

    2010-12-01

    Full Text Available Over the last few decades we have witnessed an increasing interest of scholars andespecially operators in service quality in the lodging business. Firstly, it is important to observe thatthe diverseness of the hospitality industry also affects the classification of hotel quality. We canactually find many programmes, classifications and seals of quality promoted by public authoritiesand private companies that create confusion in the consumer perceptions of hotel quality. Moreover,new electronic distribution channels and their ratings are becoming a new way to gather informationabout a hotel and its quality. Secondly, a point that can cause complications is that different countriesand regions can choose differing approaches depending on the features of the classification (numberof levels, symbols used, etc. and the nature of the programme (public, private. Considering theseassumptions and the recent changes in the Italian hotel classification system, this paper aims toanalyse the situation in Italy, underlining both its positive and negative aspects and comparing it withother European and North American cases. Based on a review of literature and tourism laws as wellas personal interviews with public authorities and exponents of the private sectors, we were able toidentify critical issues and trends in hotel classification systems. The comparison of case studiesshows a heterogeneous situation. Points in common are the scale and the symbol used but, if weanalyse the requirements of each category, we discover very different circumstances, also sometimesin the same country. A future European classification system could be possible only after astandardization of minimum requirements and criteria at a national level. In this situation brands andonline consumers’ feedbacks become even more considered by the customers in the hospitalityindustry.

  19. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Crowne Plaza International AirportBeijingJuly 12, 2008, Beijing - Crowne PlazaInternational Airport Beijing announced itsofficial opening. The opening marks IHG’s(InterContinental Hotels Group) 87th hotel inChina’s mainland, Hong Kong and Macao.

  20. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Ibis Ibis, the international economy hotel brand of Accor, is pleased to announce that it has received ISO 9001 certification for its head office and three hotels in China-Ibis Beijing Sanyuan, Ibis Shanghai Lianyang and Ibis Wuxi Hi-Tech, following a six-month audit and training

  1. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Crowne Plaza City Center Changsha commenced its orientation training for its staff members on January 3. With no international hotels currently operating in Changsha, it was with great anticipation that the training program was underway. The management team,which has been in Changsha for some months,and the hotel owner representatives personally welcomed the 300 new employees.

  2. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Radisson SAS Hotel On the occasion of Canada Day on July1, the Radisson SAS Hotel joined the Canadian community in Beijing for the fes-tivities taking place on the grounds of theCanadian International School. The hotel’sculinary team baked a 2-meter-long

  3. Devolving HRM and HRD to Line managers: The Case of Hilton International's UK Hotels

    Science.gov (United States)

    Maxwell, Gillian; Watson, Sandra

    2004-01-01

    This paper explores line manager responsibility for human resource management (HRM) and human resource development (HRD) in an international hotel organisation. The results identify a strong support system for line managers in relation to training and good relations with HR specialists. However, less evident is senior management support coupled…

  4. Grand Opening of Sky Café of Beijing International Hotel

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Sky Caféof Beijing International Hotel held its grand opening on May 26.The garden-like cafeteria covers an area of 1,300 square meters with 300 seats,serving guests with breakfast,lunch and dinner.In order to provide guests with fine and tasty buffet,

  5. An Analysis on Hilton International Hotel Group ’s Operating Strategies in China

    Institute of Scientific and Technical Information of China (English)

    高蕾

    2016-01-01

    Since the 1980s, international hotel groups began to en⁃ter the Chinese market. One of them is Hilton Hotel--- it has been trying to adapt to changes of the external environment, at the same time taking more efficient use of local resources, in order to en⁃hance its advantage in the competition. Through access to a large amount of readings, this paper analyzes Hilton Hotel’s operating strategies in four aspects, from the expansion of the franchise market, the brand diversified development model, smiling brand image, to the innovation and personalized services.

  6. The Relationship between Internal Satisfaction and External Satisfaction amongst Hotel Customers in Malaysia

    OpenAIRE

    2012-01-01

    This paper is focused on hotel customers' internal and external satisfaction. Some previous studies had only focused on the customers' external satisfaction and only a few studies had managed to link between the two variables. The study also looked into factors which may act as internal variables such as the employer-employee relationship, employee relationship as well as employee- customer relationship. As for the external variables, these may involve looking into other aspects of satisfac...

  7. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    The Marco Polo Beijing The Marco Polo Beijing was recently voted the best business hotel in China by business travelers and readers of International Business. Jane Zhou, Deputy General Manager, and Peter Chiu (third from left), General Manager of

  8. An Investigation of Factors Motivating Student’s Study at The International Hotel Management Institute Switzerland

    Directory of Open Access Journals (Sweden)

    Hengky Efendy

    2010-05-01

    Full Text Available Nowadays, in this era of globalisation the hospitality industry needs well educated employees. Therefore the hotel school has to provide human resources to fit any position in the hospitality industry. The author chose the International Hotel Management Institute (IMI-Switzerland for research too specifically investigates factors affecting students’ motivations to study. The author’s experience was that many students of hospitality are not very motivated to study hotel management. Students get bored while having lectures, are not motivated to go to the library to research, and yet to be educated is the main reasons that students come to IMI to study hospitality. The author has set several objectives in chapter two to ensure the flow of this research. The literature review will be covered in motivating of students study for hotel school education.Literature review which is critically analysed by the author was chosen by the author according the field of study. The sample chosen for this research was motivation students study from first, second, third and fourth year students in IMI- Switzerland Several motivation of this research was the reference book of this field study, and the length of time for making this dissertation. After the primary data were collected and analysed, it was discovered that most of all students in IMI-Switzerland is to have a better chance of getting a job after finishing the course. 

  9. Internal Market Orientation Framework as a Source of Improving Service Quality within the Malaysian Hotel Industry

    Directory of Open Access Journals (Sweden)

    Lahap J.

    2014-01-01

    Full Text Available This paper is developed as a means to discover the importance of improving service quality within the Malaysian Hotel Industry. To support that contention it was found that there are a number of methodologies or approaches that can be used to improve service delivery. Recent publications show that there is an emerging methodology sought to improve employee performance and one of the approaches are known as Internal Market Orientation. The Internal Market Orientation model consists of three dimensions and they are: i Internal Market Intelligence Generation (IMIG, ii Internal Communication (IC, and iii Response to Intelligence (RTI. Despite of that this study will only highlight the third dimensions of the framework that is Response to Intelligence. A number of conclusive findings were found and it can be used to enhance employee performance and it is as well has the ability to improving the quality of service towards hotel guests. Notwithstanding, the findings of this study can be used to improve the competitive advantage of Malaysian Hotels and therefore, assisting the country to achieve competitiveness and leads to the creation of premier tourist destination in the world.

  10. Prediksi Jumlah Tamu Menginap di Hotel Karlita International, Tegal, Jawa Tengah

    Directory of Open Access Journals (Sweden)

    Haryadi Sarjono

    2013-11-01

    Full Text Available Article is forecasting comparative analysis of number of guess room occupancy at Karlita International Hotel, Tegal, Central Java using 11 forecasting methods: linear regression, moving average, weighted moving average, exponential smoothing, exponential smoothing with trend, naïve method, trend analysis, additive decomposition – CMA, additive decomposition – average all, multiplicative decomposition – CMA, multiplicative decomposition – average All. Article used 17 data from January 2012 to Mei 2013, and results after using those 11 methods were the smallest MAD is 101.69 and the smallest MSE is 15,163.95. From additive decomposition – average all method, data showed guess room occupancy forecast at Karlita International Hotel for June 2013 is 960 guess.

  11. The European customer satisfaction index model: an application to the international hotel

    OpenAIRE

    Şirvan Şen Demir

    2012-01-01

    The purposes of this study are (1) to analyze the influence of corporate image, customer expectations, perceived quality and value on customer satisfaction and (2) to examine the relationship between customer satisfaction and customer loyalty. Through conducting a face-to-face interview, a total of 381 questionnaires were collected from tourists who were citizens of countries in European Union and stayed at international five-star hotels in Istanbul and Ankara. Structural Equation Modelling (...

  12. HUMAN CAPITAL HETEROGENEITY AND ORGANIZATIONAL PERFORMANCE ANALYSIS: AN EMPIRICAL STUDY ABOUT INTERNATIONAL HOTEL CHAINS IN TURKEY

    Directory of Open Access Journals (Sweden)

    Ali Halici

    2012-01-01

    Full Text Available Today, workforce diversity is not only a legal requirement for organizations, but it is also a must to survive in a highly competitive business environment. The prime motive for this study is to investigate the relationship between workforce diversity and perception of discrimination. The basic hypothesis of the study is that as the workforce diversity increases, the perception of discrimination decreases. In order to test the hypothesis, a survey is carried out international hotel chains in Istanbul. There are 19 international hotel chains in Turkey. In this study research is designed to understand human capital heterogeneity pattern of international chains of hotel industry and how this contribute organizational culture strategically that help to manage organizational performance much more efficiently with cross sectional data. Globalization of markets, changing demographics in the labor market, new business strategies requiring team work and the shift from a manufacturing to a service economy are the prime reasons for human capital heterogeneity (HCH. HCH improves the organizational capabilities in terms of flexibility, creativity, problem solving and competitive advantage. Especially in the service sector, in order to gain competitive advantage, organizations need a diverse workforce for both understanding the diverse needs of customers and answering to these needs in a prompt and proper way.

  13. Olympic Family Hotels

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    @@ Another option besides hotel Quoted prices for hotel stays in Beijing during the summer Olympics have jumped up by four to ten times higher than normal, said China's biggest online booking provider Ctrip.com International Ltd.

  14. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Latest Affiliate Member of Gloria Hotels & Resorts—Red Wall Garden Hotel Beijing Gloria Hotels & Resorts warmly welcomes its latest affiliate member—the Red Wall Garden Hotel Beijing, which is Gloria Hotels & Resorts’ third affiliate member property.

  15. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Crowne Plaza Pudong Shanghai The Crowne Plaza Pudong Shanghai is very honored to be the official hotel and sponsor of the Shanghai International Literary Festival 2008.The Shanghai International Literary Festival is China’s largest English literary event.A nonprofit venture,the festival relies on benefactors, consulates,corporate donations and volunteers. Days Hotel & Suites Beijing Savor the exotic flavor of Mexican cuisine and its rich and spicy taste.Our exquisite Mexican menu features traditional Mexican Tacos, Chicken Enchiladas With Spicy Tomato & Cumin Sauce and much more.

  16. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    Shangri-La Hotel, Beijing Kids of all ages found something they enjoyed at Café Cha’s Children’s Day buffet on June 1. The little ones watched chefs preparing an array of delectable international cuisine at the restaurant’s open cooking stations, and they’re sure to have enjoyed making pizza with Café Cha chefs.

  17. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Novotel Peace Hotel Beijing Business Floor Deal at 1,245 yuan net Benefits available at the Business Floor lounge include: Private check-in/check-out on the 19th floor Late checkout until 2 p.m. Breakfast from 6:30 a.m. to 10a.m. Tea and coffee during opening hours International newspapers

  18. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    The newest and tallest international mid-scale hotel in Beijing’s famous business hub Wangjing will soon hold the 2010 Joyful Christmas Eve party in its 420-square-meter pillarless grand ballroom. Great perfor-mances, a buffet dinner with free flow of red wine, sparkling wine and soft drink and surprise lucky draw await you.

  19. Workplace Performance of Hotel and Restaurant Management Interns of West Visayas State University, Calinog Iloilo, Philippines

    Directory of Open Access Journals (Sweden)

    Raymund B. Moreno, Ma. Nellie L. Mapa

    2014-02-01

    Full Text Available This study aimed to examine the workplace performance of Hotel and Restaurant Management practicum students of West Visayas State University – Calinog Campus as perceived by the interns’ themselves and the supervisors in different hospitality establishments in Iloilo City where students were deployed for on-the-job training in relation to industry-site internship / practicum program for academic year 2013-2014.The result of the study serves as the basis for designing a proposed education or training program in enhancing the workplace performance of Hotel and Restaurant Management Students. The study surveyed 35 practicum students and 23 supervisors in different hospitality establishments in Iloilo City using survey questionnaire based from Competency Standards for hospitality related courses of the Commission on Higher Education (CHED Memorandum Order No.30 series of 2006. Findings revealed that both supervisor and student respondents agreed on the satisfactory performance of the interns in terms of Higher Order Thinking Skills and very satisfactory rating on Personal Qualities . With regard to the Basic Skills (e.g., numerical computation, oral and written communications, the students rated themselves Very Satisfactory while supervisors gave a Satisfactory rating. The same Very Satisfactory performance rating was achieved on Professional Competencies by both respondents. Of the five common competencies, Interpersonal and Technological skills of the interns were rated very satisfactory by both respondents on Interpersonal Skills and on Technological Skills. Also the same satisfactory rating was given on Information skills by both the supervisor and interns. Whereas for the Resources Skills, the interns rated themselves Very Satisfactory rating while the supervisors rated them Satisfactory. It is recommended to continue the review and upgrade industry training in the curriculum and consistently redefine the curricular focus to meet the

  20. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    China World Hotel, Beijing China World Hotel, Beijing,recently announced the appointment of Marcus Bauder asits new hotel manager. Bauder will assist the general manager with the day-to-day operations of the hotel.

  1. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Sheraton Beijing Dongcheng Hotel Vincent Thong has been appointed General Manager of Sheraton Beijing Dongcheng Hotel,which is scheduled to open in mid-2011.This hotel will be the second Sheraton hotel,

  2. Study on the KSFs of TTQS introduction in international hotels in Taiwan

    Directory of Open Access Journals (Sweden)

    Chen Ying-Chang

    2017-01-01

    Full Text Available This study explores the KSFs of TTQS, as introduced in international hotels in Taiwan. The method to carry out this study was using a survey AHP method. The findings of this study are, as follows: (1 Order of importance of the four dimensions: organizational management, training design, training execution, and result assessment, shows that when introducing TTQS, tourist hotels must first focus on reforming the organizational system. They should change the previous model to authorize training of the operational department. The training department should not play a passive role, and must establish a systematic training model with documents to dominate, as well as assist and audit training operations. (2 Among the 19 key factors of the sub-dimensions, the top 5 are high-ranking supervisors’ high degree of support and participation, TTQS knowledge of persons in charge, connection between target members’ and organizational needs, specific training goals before training, and regular training organization experience before introduction of TTQS. Based on the order, “high-ranking supervisors’ support and participation” is the most important factor for organizations to introduce the TTQS system.

  3. Análisis de dos cadenas hoteleras. Un estudio comparativo de Nh Hoteles y Melia Hotels International

    OpenAIRE

    2014-01-01

    Dentro del marco conceptual, el estudio de las empresas NH Hoteles y Meliá se divide en tres apartados:  Un examen teórico sobre el sector turístico y hotelero, así como la evolución histórica de los mismos y su influencia en la economía española.  Un análisis interno de las compañías NH y Meliá, donde se abordan diferentes apartados sobre su historia, oferta hotelera, formas de explotación, marcas, formas de distribución, estructura jurídica y organización empresarial.  Un anális...

  4. The European customer satisfaction index model: an application to the international hotel

    Directory of Open Access Journals (Sweden)

    Şirvan Şen Demir

    2012-04-01

    Full Text Available The purposes of this study are (1 to analyze the influence of corporate image, customer expectations, perceived quality and value on customer satisfaction and (2 to examine the relationship between customer satisfaction and customer loyalty. Through conducting a face-to-face interview, a total of 381 questionnaires were collected from tourists who were citizens of countries in European Union and stayed at international five-star hotels in Istanbul and Ankara. Structural Equation Modelling (SEM indicates a remarkable result that the latent factors (corporate image and customer expectations have a significant and positive influence on perception of quality-value and customer satisfaction, and positive relation between customer satisfaction and customer loyalty. As a result, the findings indicate that all factors have a significant correlation with each other.

  5. The European customer satisfaction index model: an application to the international hotel

    Directory of Open Access Journals (Sweden)

    Şirvan Şen Demir

    2012-04-01

    Full Text Available The purposes of this study are (1 to analyze the influence of corporate image, customer expectations, perceived quality and value on customer satisfaction and (2 to examine the relationship between customer satisfaction and customer loyalty. Through conducting a face-to-face interview, a total of 381 questionnaires were collected from tourists who were citizens of countries in European Union and stayed at international five-star hotels in Istanbul and Ankara. Structural Equation Modeling (SEM indicates a remarkable result that the latent factors (corporate image and customer expectations have a significant and positive influence on perception of quality-value and customer satisfaction, and positive relation between customer satisfaction and customer loyalty. As a result, the findings indicate that all factors have a significant correlation with each other. The findings are very important for the customer satisfaction.

  6. Shangri-La Hotel: Arsitektur Ikonik

    OpenAIRE

    Widhianto, Muhammad Adib

    2014-01-01

    Along with the economic growth of Medan, the hotel occupancy rate in the city field also increased. Occupancy rate of hotels in Medan in 2010 increased by 51.19% to 53.81% in 2011. At this time of international hotels have invested and set up a hotel in Indonesia. Hotel - The hotel stands with typical and individual identity of any hotel is a marker of identity as well as a differentiator from other hotels. Shangri-La Hotels and Resorts, based in Hong Kong now owns and manages ...

  7. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    In November 2005, Minzu Hotel established its own magazine, The Landscape of Business, after its full renovation. The establishment of the magazine indicated that as a first class business hotel, Minzu Hotel is seeking not only perfection in hardware but also excellence in software and business culture. Minzu Hotel has upheld the tradition of being an upscale business hotel since its inception,

  8. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Jing Guang New World Hotel To Be Re-branded As New World Hotel Beijing Managed by New World Hotel Management Ltd.,Jing Guang New World Hotel will be re-branded to New World Hotel Beijing this summer.To reinforce the corporate promotional campaign of"A New

  9. Hotels Continue to Target China

    Institute of Scientific and Technical Information of China (English)

    LU JIAMIN

    2006-01-01

    @@ Within the global hotel industry, China is the buzzword on everybody's lips.From April 26th to 28th,senior executives of leading international hotel brands and China hoteliers gathered in Shanghai to attend the 2nd China Hotel Investment Summit. The event attracted a record number of over 450international and local delegates from over 20 countries.

  10. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    Red Wall Garden Hotel Red Wall Garden Hotel,which opened on July 8,is a new style boutique hotel that mixes the elegant environment of courtyard dwellings with the comfortable living experience of the West.

  11. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Radisson Plaza Xing Guo Hotel Shanghai Ideally located in seven hectares of his- toric gardens in the heart of the consular dis- trict, Radisson Plaza Xing Guo Hotel is con- sidered 'a boutique garden style hotel in downtown Shanghai.'

  12. Internationalization and Hotel Performance

    DEFF Research Database (Denmark)

    Assaf, Albert G.; Josiassen, Alexander; Oh, Haemon

    2016-01-01

    Few industries are as inherently international as the hotel industry. This article sets out to investigate the impact of internationalization on performance in the hotel industry. Building on the theory of organizational learning the authors test several hypotheses regarding the shape...... on hotel performance, moderated by cultural distance, regulations and restrictions and the level of development congruence. The authors discuss the implications of these findings for practice and provide directions for future research....

  13. Problematics of hotels promotion and analysis of specific hotel

    OpenAIRE

    Juríčková, Kristína

    2016-01-01

    Diploma thesis deals with the problematics of promotion in the hotel industry. After defining theoretical knowledge, it is demonstrated on specific practical example, the internationally known hotel in Prague. The practical part includes an analysis of the actual promotion of the selected hotel, where the emphasis is put primarily on communication on social networks. Subsequently, this promotion is compared to competing hotel. At the end, on the basis of the conclusions, there are presented r...

  14. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    Hilton Beijing Capital Airport Hotel Hilton Hotels,the brand that invented the airport hotel concept,again sets a new standard with the opening of the first-ever luxury airport hotel in China. The grand opening of the Hilton Beijing

  15. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Gloria Hotels & Resorts The second Miss Gloria Ambassador Competition, organized by Gloria Hotels and Resorts, the rapidly expanding regional hotel group in China, was recently held at Gloria Plaza Hotel Suzhou. The competition has also gained great support from South Pearl Jewelry, Suzhou

  16. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Embassy of Australia’s Trade Commissioner Visits Argyle Boutique Hotel Jane Wallis, Trade Commissioner of the Australian Embassy in China, attended the opening ceremony of the Argyle Boutique Hotel on the coast of Jinzhou,Liaoning Province. The hotel is the first marine-style boutique hotel in northeast China.

  17. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    The Legendale Hotel Beijing The Legendale Hotel Beijing has of-ficially opened its doors.Set to become an instant sensation, the platinum five-star hotel is the epitome of European elegance and luxury.Occupying a prime position in the heartof town, the 390-room hotel is ideally locat-ed to make the most of both old and new

  18. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    The Legendale Hotel Beijing Louka Katseli,Greek Economy Minister(left)arrived at the Legendale Hotel Beijing during a visit to the Chinese capital.Evan Pavlakis(right),General Manager of the Legendale Hotel Beijing,warmly welcomed her in the hotel lobby.

  19. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    Traders Hotel,Beijing MichaelLiu was recently appointed as General Manager of Traders Hotel,Beijing.Liu will lead the hotel team in ensuring that guests have a comfortable stay complemented with excellent services.Prior to moving to Traders Hotel

  20. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Beijing Soluxe Courtyard Hotel-Debut in Late June The best choice for experiencing traditional oriental culture and Chines folk custom! Beijing Soluxe Courtyard Hotel (BSCH) is managed by Soluxe Hotel Management Group. Of all the hotels featuring courtyard-house culture in Beijing, BSCH distinguishes itself as the largest and oldest one. Built

  1. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    China World Hotel Michael Liu, Deputy General Manager of China World Hotel graciously accepts a trophy after China World Hotel was honored with the Forbidden City Cup for Best Hotel in Beijing by Beijing Tourism Administration for the fourth consecutive year.

  2. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Tiantan Hotel Wang Ping has been named as assistant general manager of Tiantan Hotel. With a Master's degree, Wang has more than 20 years of experience in hotel management, having served as department manager, assistant general manager and vice general manager in various hospitality establishments. Wang published an article on hotel management and mar-

  3. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    Minzu Hotel As a high-end business hotel, Minzu Hotel makes every effort to offer a casual and convenient business experience for every guest. Starting April 1, 2010, Minzu Hotel began providing free wireless Internet access services for its distinguished guests.

  4. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Langham Hotels Upgrade The Langham Hotel has received several accolades and awards recently, including being named in"Travel+ Leisure’s 500 Best Hotels in the World"and ranking among the list of"Travel+ Leisure’s 50 Best Hotels in Asia."Langham Hotels is a dynamic,modem hospitality management company which operates a number of luxury hotels and serviced apartment properties in prime loca- tions within Hong Kong and overseas. The hotel has invested$2.2 million in renovating hotel rooms.The renovation project is led by Andy Tait,a designer from the professional designing company LRF Design,with the first phase of renovationt to be finished by this October.

  5. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Minzu Hotel The Tianxia Yipin Restaurant offers royal cuisine in the Minzu Hotel. Decorated with colorful drawings, the restaurant is quiet, elegant,comfortable and full of oriental charm. The finest ingredients are used and cooked carefully

  6. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Minzu Hotel As the New Year approaches, Chinese restaurants at Minzu Hotel will present a Chinese New Year family feast with special gourmet options for your imperial New Year dinner. Tian Xia Yi Pin Restaurant

  7. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Minzu Hotel Thanksgiving Night Buffet Dinner The Thanksgiving Night at the Minzu Hotel cannot be missed. On November 27, our Thanksgiving Night buffet dinner will be held at the hotel’s Coffee Mill restaurant. A variety of

  8. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    The Great Wall Sheraton Hotel Beijing On Valentine's Day, the Great Wall Sheraton Hotel Beijing will provide an ideal setting for romance to blossom. Let the pleasure begin with a lovely Be My Valentine

  9. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Minzu Hotel The Minzu Hotel hosted a pointing activity at the Bingzhongbu Third Kindergarten on July 30. Children from the kindergarten painted pictures of "what the Olympics meant to them. The teachers selected 100 excellent paintings, which were presented as gifts to hotel guests.

  10. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    The Radisson SAS Hotel Beijing The Radisson SAS Hotel Beijing recently welcomed Danish Band Dodo and the Dodos. As a favorite 'home away from home' for Scandinavian visitors during their stay in Beijing, the Radisson SAS Hotel has also been playing an a

  11. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Radisson SAS Hotel Beijing Radisson SAS Hotel Beijing has been awarded the “Gold Leaf Green Hotel”title by the China Tourist Hotel Star-Rating Committee. This recognition acknowledges the hotel’s continuous efforts toward energy-efficient and envi-ronment-friendly practices.

  12. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Luxury Hotel in Manila Kingdom Hotel Investments (KHI), the leading hotel and resort investment company chaired by Saudi Prince Alwaleed bin Talal Abdulaziz Alsaud, is pleased to announce the acquisition of 7,377 square meters of prime freehold land on M

  13. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Minzu Hotel Minzu Hotel,built exclusively for the 10th anniversary of the founding of the People’s Republic of China in 1959,has now become a high-end business hotel with 516 rooms and restaurants with various

  14. Hotel Infomation

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Raffles Beijing Hotel Fan Bingbing, a rising Chinese movie star, is welcomed by Peter Lloyd Wynne, General Manager of Raffles Beijing Hotel, at the Celine 2006-07 fashion show at the hotel in July. Holiday Inn Downtown Shanghai This August, our experienced executive chef Lisa prepares the most creative and delicious

  15. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Shangri-La Hotel, Beijing Shangri-La Hotel, Beijing is one year older on August 22. The hotel lets its hair down this year with a generous "ageist" discount for anyone celebrating a birthday from Monday to Friday on August 1-31. Visit Cafe Cha on your big day

  16. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Goria Plaza Hotel Beijing Gloria Plaza Hotel Beijing was recently awarded the Most Creative Hotel Food & Beverage Service of 2007 MICE Creative Board by MICE Magazine,published by EE-Media.The Group Executive Chef (Western Cuisine) of Gloria Hotels & Resorts,Farouq Abdullah (right),received the award at a celebration dinner.Farouq,originally from Malaysia,obtained abundant experience as an executive chef in various four and five star hotels in Australia,USA,Canada,Europe and most of the South East Asian countries.

  17. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Capital Hotel Mid-Autumn Festival is a time for reunion with family and loved ones. Treat them to a special gift-Capital Hotel moon cakes. This year we present six types of moon cakes, including both traditional favorites and new specialties. Tasty delicacies in fine gift packing, Capital Hotel moon cakes are also an ideal choice for your business associates. For more information or orders, please contact us at 86-10-58159988 ext. 3401/3240.

  18. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    The Westin Beijing Financial Street The Westin Beijing Financial Street won the Best Business Hotel award again this year at the Travel and Meeting Industry Awards 2010 by Travel Weekly China.This is the hotel’s fourth consecutive win of the Best Business Hotel award at the annual event.It is the first and only hotel in China to achieve this status.

  19. Destination Characteristics that Drive Hotel Performance

    DEFF Research Database (Denmark)

    Assaf, A. George; Josiassen, Alexander; Woo, Linda

    2017-01-01

    The increased market saturation and competition in both domestic and international tourism destinations have renewed interest among hotel operators in identifying the key drivers of hotel performance. This paper presents a comprehensive analysis of the determinants of hotel performance...... and their relative importance across multiple tourist destinations. We employ a two-step estimation method to identify key determinants of hotel performance, using a rich sample of international hotels. Our empirical analyses show that the main drivers of hotel performance are the quality of the educational system......, government support, disposable income, and number of international arrivals within a tourism destination. Results indicate that the most important barriers to hotel performance are the competition among accommodation providers, tax rate and fuel price. We argue for the need for hotel providers to develop...

  20. The Hotel as the Holiday/Stay destination: Trends and Innovations.

    OpenAIRE

    Hackett, Gereva; Melia, Detta

    2012-01-01

    This paper analyses trends in the international hotel industry and provides insights into the trends that are most likely to influence future business success. Trends, such as, design, social and lifestyle changes, the eco-hotel, the historically significant hotel, the sports hotel, the health spa, the quirky hotel, the boutique hotel and the fashionable hotel which are differentiating the traditional hotel product are discussed. This paper is based on primary and secondary research providing...

  1. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    China Hotel Golden Pillows Awards On April 24, 2006, Yalong Bay Mangrove Tree Resort proudly received 'Top 10 Resorts in China" at the 3nd Annual China Hotel Golden Pillows Awards. The resort has created an entirely new concept for a Chinese resort, with its South Asia architec-

  2. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    Kempinski Hotel Beijing Lufthansa Center One of the world’s largest f airs, the legendary Oktoberfest in Munich, Germany,is celebrating its landmark 200th anniversary this September. Thankfully,beer lovers in Beijing won’t have to miss out on the fun.Kempinski Hotel Beijing Lufthansa Center warmly invites you to join their very own Oktoberfest at

  3. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    InterContinental Hotels Group Following the successful charity projects throughout the year,IHG(InterContinental Hotels Group)properties in Beijing,Tianjin and Qinhuangdao have joined hands again to provide a caring hand for children’s education by organizing the"Project Hope"Charity Golf Trophy 2007.

  4. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Crab Dinner at Yi Pin Restaurant, Minzu Hotel In the golden autumn of October, the Yi Pin Restaurant at Minzu Hotel will offer grand crab dinners. Indulge yourself at the Yi Pin Restaurant,where the master chef has a unique approach to preparing luscious hairy

  5. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Minzu Hotel In Tianxia Yipin restaurant in Minzu Hotel, gourmet lovers will be served with an authentic Chinese royal deer feast between January and March. The wide array of savory deer meat dishes will give you a memorable, unique dining experience. Lun

  6. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    China World Hotel Beijing The U.S.-based Wine Spectator magazine’s Award of Excellence has been given to Aria at the China World Hotel Beijing’s signature modern European restaurant, for the second consecutive year. Aria is one of only eight restaurants on China’s mainland to receive the award in 2008.

  7. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    China World Hotel Berry Cool at the Lobby Lounge! China World Hotel's Lobby Lounge whips berries into a sweet summer storm sensa- tion, with pastries and confectionery from the dessert buffet topped by all kinds of berries-strawberries, blueberries, raspberries and blackberries. Paired with

  8. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Marco Polo Parkside, Beijing Marco Polo Parkside, Beijing, a stylish 5-star hotel soft opened in late June in Chaoyang District of Beijing, is the newest hotel in north Beijing. The interior design is contemporary and yet elegant. It is creatively blende

  9. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Renaissance Beijing Capital Hotel Michelin Star Chef Visiting Beijing from May 11-22 Indulge in the ultimate dining experience presented by Michelin Star Chef Eros Picco at Fratellifresh @ Renaissance Beijing Capital Hotel.Fresh,innovative and authentic north Italian cuisine will delight Beijing gourmets as Michelin chef Eros Picco creates authentic signature

  10. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    Minzu Hotel As the New Year approaches, Chinese restaurants at Minzu Hotel will present a Chinese New Year family feast with special gourmet options for your imperial New Year dinner. Tian Xia Yi Pin Restaurant will present a New Year’s dinner of imperial palace style. The "Qianlong flourishing era topped with a magic calabash" is rich in a variety of

  11. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Kerry Center Hotel, Beijing Kerry Sports of Shangri-la's Kerry Center Hotel, Beijing, participated in the annual Terry Fox Charity Run fundraiser for cancer research recently. Seen here is Andrew West, the Kerry Sports Manager, pictured with Zhang Guozheng, former world weight lifting champion.

  12. Internal noise in channelized Hotelling observer (CHO) study of detectability index-differential phase contrast CT vs. conventional CT

    Science.gov (United States)

    Tang, Xiangyang; Yang, Yi

    2014-03-01

    The channelized Hotelling observer (CHO) model, wherein internal noise plays an important role to account for the psychophysiological uncertainty in human's visual perception, has found extensive applications in the assessment of image quality in nuclear medicine, mammography and conventional CT. Recently, we extended its application to investigating the detectability index of differential phase contrast (DPC) CT-an emerging CT technology with the potential of increasing the capability in soft tissue differentiation. We found that the quantitative determination of internal noise in the CHO study of DPC-CT's detectability index should differ from that in the conventional CT. It is believed that the root cause of such a difference lies in the distinct noise spectra between the DPC-CT and conventional CT. In this paper, we present the preliminary results and investigate the adequate strategies to quantitatively determine the internal noise of CHO model for its application in the assessment of image quality in DPC-CT and its comparison with that of the conventional CT.

  13. Hotel Nikko Tianjin General Manager Interview

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Before the grand opening of Hotel Nikko Tianjin on April 11,Beijing Review conducted an interview with Mr.Hiroshi O’ishi,General Manager of the new hotel,in order to share the operational and management expertise of Nikko Hotels International with our readers.

  14. Gloria Hotels & Resorts Hosts Appreciation Dinner

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    The Gloria Hotels & Resorts 2011 Road Show kicked off on September 1 at the Celebrity International Grand Hotel Beijing with a "Xiexie Evening." The cele bration was held to thank media, corporate clients,travel agents and partners for their support of Gloria Hotels & Resorts in China and abroad.During the evening,

  15. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    A Tasteful Mid-Autumn Festival at Minzu Hotel The Mid-Autumn Festival is a traditional time for family reunions. As the festival is approaching, Minzu Hotel would like to invite you and your family to come and enjoy the festival with its tasty mooncakes. The hotel will provide a rich variety of exquisite mooncakes featuring meticulously chosen ingredients, excellent handicraft and mellow flavors. The icecrust mooncake is strongly recommended for its snowy appearance and icy taste. In addition are crispy-crust mooncakes,

  16. Final report : Hanover environmental site investigation, 2009-2010.

    Energy Technology Data Exchange (ETDEWEB)

    LaFreniere, L. M. (Environmental Science Division)

    2011-06-07

    The Commodity Credit Corporation (CCC), an agency of the U.S. Department of Agriculture (USDA), operated a grain storage facility at the northeastern edge of the city of Hanover, Kansas, from 1950 until the early 1970s. During this time, commercial grain fumigants containing carbon tetrachloride were in common use by the grain storage industry to preserve grain in their facilities. In February 1998, trace to low levels of carbon tetrachloride were detected in two private lawn and garden wells near the former grain storage facility at Hanover, as part of a statewide USDA private well sampling program that was implemented by the Kansas Department of Health and Environment (KDHE) near former CCC/USDA facilities. In July 2007, the CCC/USDA sampled indoor air at nine residences on or adjacent to its former facility to address the residents concerns. Low levels of carbon tetrachloride were detected at four of the nine homes. Consequently, the CCC/USDA has conducted investigations, under the direction of the KDHE, to determine the source and extent of the carbon tetrachloride contamination that might be associated with the former facility. In July 2007, the CCC/USDA sampled indoor air at nine residences on or adjacent to its former facility to address the residents concerns regarding vapor intrusion (VI). Low levels of carbon tetrachloride were detected at four of the nine homes. Because carbon tetrachloride found in private wells and indoor air at Hanover might be linked to historical use of fumigants containing carbon tetrachloride at its former grain storage facility, the CCC/USDA has conducted investigations to determine the source and extent of the carbon tetrachloride contamination that may be associated with the former facility. The results of the comprehensive investigation at Hanover indicate that no unacceptable risk to human health currently exists from exposure to surface and subsurface soils by either ingestion, inhalation or dermal contact. No risk is

  17. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Minzu Hotel In accordance with the Detailed Rules for the Implementation on the Law of the People’s Republic of China on the Administration of Tax Collection and Interim Measures of the Beijing Local Taxation Bureau on the Administration

  18. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Minzu Hotel Launches Free Gym for Guests Going to the gym helps people break through the noise of the metropolis to find a quiet place within their soul and develop a healthy lifestyle. Minzu Hotel opened its gymnasium in a grand ceremony this spring,offering urbanites a place to relieve the pressure of modern life and pursue relaxation of the mind.The gym is located on the second floor in a quiet and

  19. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Beijing Marriott Hotel City Wall Celebrate Christmas at the Beijing Marriott Hotel City Wall. Indulge in the festive spirit with a delicious selection of dining options from around the world and you will have the chance to win a trip to the United States or Hong Kong for two. Treat yourself to Beijing’s most sumptuous Christmas dinner at the City Wall Bistro and

  20. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Wenjin Hotel Located in the heart of Tsinghua Science Park,Wenjin Hotel welcomes you to join in its fantastic 2007 Christmas Celebrations. A Christmas theme party in the library lounge with a Phiilippino band performance and wine and cigars throughout the evening is planned for your enjoyment. A great feast,with dazzling perfor- mances and wonderful gifts,awaits you this Christmas Eve at Reno Café.

  1. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Accor Accor is poised for its largest ever expansion in China, with a record 5 hotels opening in just over one month, and 30 hotels under development and scheduled to open in time for the 2008 Olympic Games. April started with the launch of the Novotel Citygate Hong Kong in the new Tung Chung area close to the airport, AsiaWorld Expo and Disneyland.

  2. Hotel Information

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Kempinski Hotel Beijing Lufthansa Center Matthias Kann (second from right), Managing Director of Kempinski Hotel Beijing Lufthansa Center, holds a cocktail reception, in conjunction with the Rotary Club Beijing, to welcome 9-year-old Kong Li (center), who just returned from a successful heart operation in New York. Kong is pictured during the cocktail reception, accompanied by his father (second from left), H.C. Kwok (first from left), Chief Ref & Country Director China of Continental Airlines, and Ruby ...

  3. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Argyle Whahol Resort Argyle Hotel Management Group (Australia) has signed an agreement with Wuxing Chuangzhan Investment Holding Company to build a five-star holiday hotel.The new project, Argyle Whahol Resort, is located in Chongzuo of southwest China’s Guangxi Zhuang Autonomous Region. The project covers an area of 26,000 square meters with a total investment of 3 billion yuan ($473.4 million).

  4. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Minzu Hotel Appreciating the Exoticism of Mexican Food in May From May 4, the Coffee Mill at the Minzu Hotel will proudly present Mexican cuisine. We invite you to come and enjoy this exotic experience from North America. The head chef of Coffee Mill will create a delicate and exquisite presentation of Mexican flavor, which includes salads, main courses and desserts. As one of the five most famous cuisines in the world, Mexican

  5. SPANISH HOTEL INTERNATIONAL EXPANSION: EVOLUTION AND TENDENCY. THE ROLE OF EASTERN EUROPE.

    Directory of Open Access Journals (Sweden)

    Driha Oana Madalina

    2009-05-01

    Full Text Available The Governments of developing countries consider international investment as an engine of their economies. Explanations of foreign direct investment (FDI are closely associated with internationalization, which is a result of globalization of internationa

  6. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Romance at Minzu Hotel What are you still waiting for? Valentine’s Day is coming! Show your amour to your loved one at the Minzu Hotel,where you can enjoy the most unforget- table nanantic night. You can spend Valentine’s night at the Coffee Bar an the first floor of Minzu Hotel,where you will be pampered with ro(?)tic music and a seafood huf- fet.We will also create a special candle dinner for two on Valentine’s Day, including the anique cupid aperitif wine,Belgian chocolates and surprise presents for the ladies.Meanwhile,we will offer special desserts and coffee to add light to your dream night.

  7. Quality Service in the International Hotel Sector: A Catalyst for Strategic Human Resource Development?

    Science.gov (United States)

    Maxwell, Gill; Watson, Sandra; Quail, Samantha

    2004-01-01

    This paper analyses the nature of, and relationship between, a quality service initiative and the concept of strategic human resource development. Hilton International is the case study used for this analysis. The principal finding is that the quality initiative is acting as a catalyst for a strategic approach to human resource development to…

  8. Quality Service in the International Hotel Sector: A Catalyst for Strategic Human Resource Development?

    Science.gov (United States)

    Maxwell, Gill; Watson, Sandra; Quail, Samantha

    2004-01-01

    This paper analyses the nature of, and relationship between, a quality service initiative and the concept of strategic human resource development. Hilton International is the case study used for this analysis. The principal finding is that the quality initiative is acting as a catalyst for a strategic approach to human resource development to…

  9. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Minzu Hotel Food & Beverage Promotions Elegant Executive Lounge Designed in classic lounge style, elegant yet subdued, the Executive Lounge is located on the ninth floor of the Minzu Hotel. Free breakfast is served at 7-10:30 a.m. and a free flow of beverages, including coffee, tea and fresh fruits, is available from 3 p.m. to 6 p.m. daily. Guests experience a real touch of class at our Executive Lounge. Business hours: 7 a.m.-22 p.m. Tel: 86-10-66014466 ext. 2900 Yipin Chinese Restaurant June 18-July 18

  10. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Days Hotel & Suites Beijing A wide variety of well-chosen fresh seafood, including lobster, shark's fin, oysters and sashimi, appears in our specially created seafood buffet featuring a huge selection of cold and hot seafood dishes, grilled seafood items tailored to your personal taste and many sorts of delicate seafood soups, accompanied by an assortment of Chinese desserts and French pastries. Time: Every Friday 6 p.m.-10 p.m. Venue: Cafe Restaurant on hotel lobby floor Price: 158 yuan plus 15 percent ...

  11. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Shangri-La’s Kerry Center Hotel,Beijing The Shangri-La’s Kerry Center Hotel, Beijing participated in Earth Hour 2009 from 8:30 p.m. to 9:30 p.m. on March 28 by turning off its exterior lighting as well as all non-essential lighting in the hotel’s lobby, food and beverage outlets, guestroom corridors and staff areas in a concerted effort to fight global warming. "As a company that strongly advocates environmental protection, we are delighted to join in

  12. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Coffee Mill at Minzu Hotel A brilliant coffee cup,which is filled with delicately milled coffee,will surely offer you fresh enjoyment in your busy life.Coffee Mill at Minzu Hotel will bang you an extraordi- nary new feeling in this regard. The car was designed by a senior designer,who created a natural and comfortable atmosphere.Mixing some fraditional elements with the modem ones makes the cat more elegant. Coffee Mill has a fresh feeling about it.You can chat with your friends over a variety

  13. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Days Hotel & Suites Beijing Dainty Afternoon Tea/Afternoon Tea Buffet 745 yuan per person Select from an assortment of delicate snacks, fresh salad, seasonal fruit plates Completed by a complimentary glass of American coffee or Chinese tea (excluding Kungfu tea). Only 35 yuan per person for Afternoon Tea Buffet if ordering other kind of beverages at Lobby Lounge

  14. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    Legendale Hotel Beijing This Valentine’s Day, enjoy a romantic candle light dinner with your loved one,serenaded by the sound of harps and flutes,to create the perfect loving atmosphere. Eachlady will be presented with a complimentary

  15. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    St. Regis Hotel, Beijing Astor Grill Restaurant June 14-24 Acclaimed Special Guest Chef Neil Porter from Canada will feature "Pacific Rim Cuisine With a Modern French Influence." Porter is among a few chefs to have received the prestigious gold medal at the World Culinary Olympics, held every four years in Germany, where the world's top chefs are put through

  16. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Crowne Plaza Park View Wuzhou Beijing Crowne Plaza Park View Wuzhou Beijing,the officially appointed hotel of The Rock-Record 30th Anniversary Concert in the Bird’s Nest,provides a high standard of service both in accommodation and dining areas.A celebration Gala Dinner was held in the hotel’s Crowne Ballroom after the successful

  17. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Crowne Plaza Park View Wuzhou Beijing Dolph Lundgrcn (center), an action movie actor and filmmaker from Hollywood, visited Beijing for his new movie shooting. He was pictured with Roland Steiner (right), General Manager, and llja Poepper (left), Resident Manager of Crowne Plaza Park View Wuzhou Beijing, during his stay at the hotel.

  18. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Crowne Plaza Park View Wuzhou Beijing Lee Soo Sung, former Prime Minister of the Republic of Korea, is warmly welcomed by Ilja Poepper, Resident Manager of Crowne Plaza Park View Wuzhou Beijing, upon his arrival at the hotel on December 22, 2005.

  19. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Grand Millennium Beijing Francois Vanvi, Executive Assistant Manager of Sales and Marketing at Grand Millennium Beijing (right), and Charles Lai, Vice President of Sales and Marketing (Greater China) for Millennium Hotels & Resorts, warmly welcome Hong Kong singer Stefanie Sun during her recent visit to Grand Millennium Beijing.

  20. Minzu Hotel

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    On May 20,Minzu Hotel held its second"Gathering with Us Together,a Journey of Deliciousness"series delicacy salon-Mexican cuisine.Thirty honorable guests were invited to the hotel’s Coffee Mill to taste the delicious Mexican food.

  1. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Heaven on Earth and Four Season Restaurant At the advent of spring,come to Minzu Hotel to enjoy the un- forgettable moments of the vibrant season overflowing with vigor."Fungus Cuisine Festival"at Heaven on Earth As the season changes,people need more nourishing food to

  2. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Marco Polo Parkside,BEIJING Journalists from a number of leadingBeijing publications were recently invited to Marco Polo Parkside, Beijing, to see and taste first-hand why the hotel is such a unique edition to the city’s culinary scene.

  3. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Hotel Kunlun Four Seasons Coffee Shop Indian Food Festival Discover the temptingly authentic flavors of India! The Four Seasons Garden Coffee Shop proudly hosts an Indian Food Festival through April 6, featuring an extensive array of elaborate delicacies from the north and south of India.

  4. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    The St. Regis Beijing The renaming ceremony in a new Chinese name for the St. Regis Beijing was held at the hotel’s Garden Lounge, announcing the Chinese brand name of the St. Regis Beijing had been officially renamed as Beijing Ruiji Hotel which translates into English as the St. Regis Beijing.

  5. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Minzu Hotel’s Autumn Cuisine Combining the flavors of spring and autumn, the Yi Pin Restaurant of the Minzu Hotel has introduced "Emperor Mushroom,"a delicious mushroom-themed cuisine selection. Cooking methods such as traditional stir-frying and stewing are used by the chef to meticulously cook the smooth, fragrant,

  6. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Days Hotel & Suites Beijing Weekend Seafood Buffet Pamper yourself with sumptuous seafood delicacies for a delightful weekend! With a wide variety of well chosen fresh seafood, including lobster, shark's fin, oysters and sashimi, tuck into our specially created seafood buffet featuring a huge selection of cold and hot seafood dishes, grilled seafood tailored to your personal taste and many sorts of delicate seafood soups, accompanied by an assortment of Chinese

  7. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Days Hotel & Suites Beijing Chaozhou,cuisine from south China’s Guangdong Province is famous for its elegant ingredients, unique recipes and various flavors.In May,we will offer a variety of tempting Chaozhou dishes such as braised shark’s fin soup"Chaozhou Style."An extraordinary culinary experience awaits you. Venue:Regal Palace Chinese Restaurant Time:May 2008 For reservations,please call 67731234 ext.3930

  8. Energy efficiency opportunities in Hotels

    Directory of Open Access Journals (Sweden)

    Dina Said

    2017-03-01

    Full Text Available According to the statistics in Egypt (2013, the number of hotels is 1193, about 407 of them have contracted power greater than 500 kW.Air conditioning, lighting, water heating and refrigeration represent the main activities demanding electrical energy in hotel business.The energy consumption per night spend changes a lot, depending on various factors; facilities provided, category of hotel, occupancy , geographical situation, weather conditions, nationality of clients, design and control of the installations.Energy benchmarking is an internal management tool designed to provide ongoing, reliable and verifiable tracking on the hotels performance. The most useful performance indicator (or Energy Efficiency Benchmarking of hotels are: Lighting Power Density (LPD in W (for lighting/m2, and energy intensity (kWh/m2/ y.There are multiple benefits for improving energy in hotel business; reduces the hotel's operating cost, reduces climate change risks and promotes green tourism.Energy efficiency opportunities are low-cost measures and cost- effective investments.   There are many energy saving opportunities for lighting in hotel's guest rooms as well as the more obvious savings in lobbies and exterior lighting areas. Behavior campaigns can yield substantial energy savings, both through the guests and housekeeper behavior. Encouraging housekeepers to use natural light during room cleaning is a simple first step to implement energy saving program.This paper presents the energy efficiency guidelines and energy benchmarking for hotels. Also a case study showing how the energy efficiency program implemented is presented. 

  9. Implementatiton of TQM in Hotel Business

    OpenAIRE

    Zelená, Karolína

    2013-01-01

    This master thesis is focused on Total Quality Management implementation into Sovereign Hotel Prague. The aim of this thesis is to discover the quality level of this hotel and initiate such arrangments that would lead to longterm sustainability.Therefore there is a complete intern audit realized, that is conducted out of 25 quality checklists with all together 376 evaluation criteria. There are also used reviews from Tripadvisor and Booking.com for evaluation of the quality in hotel Sovereign...

  10. A Study of the Effects of Internal Marketing on Customer-oriented Social and Prosocial Behaviors (Case study: Hotels in Isfahan city

    Directory of Open Access Journals (Sweden)

    Mohammad Reza Dalvi

    2013-11-01

    Full Text Available The present paper, titled ‘A Study of the Effects of Internal Marketing on Customer-oriented Prosocial Behaviors’ investigates the important role of internal marketing on job satisfaction, organizational commitment and, finally, role-prescribed customer service and extra-role customer service (prosocial behavior among hotel employees in Isfahan city. A main hypothesis (speculating the significant effect of internal marketing on customer-oriented prosocial behavior and eleven sub-hypotheses (speculating the significant effect of empowerment, service training and service reward on organizational commitment and job satisfaction as well as speculating the significant effect of organizational commitment and job satisfaction on role-prescribed customer service and extra-role customer service (prosocial behavior, are presented. This research, in terms of its purpose, is an applied one; and in terms of implementation method, is a survey with a correlation approach. The population includes 140 experienced managers, vice-presidents and employees of the hotels in Isfahan city. The data were collected using questionnaires with a Cronbach's alpha coefficient calculated as 0.91, which includes personal data and main, specialized questions for examination of research hypotheses. From 155 distributed questionnaires, 140 (90% were returned. The collected data were analyzed using SPSS and AMOS software programs through statistical tests at descriptive (frequency, percentage, accumulated percentage, average and standard deviation and inferential (t-test, regression modeling, variance analysis, non- parametric Kolmogorov and Smirnov test, and Freedman non-parametric test levels. The findings supported all research hypotheses.

  11. Analisa Investasi Hotel Pesonna Makassar

    Directory of Open Access Journals (Sweden)

    Rina Nufaili

    2014-09-01

    Full Text Available Kota Makasar sebagai pusat kota perdagangan di Sulawesi Selatan yang memiliki tingkat kunjungan yang relatif tinggi, terlihat dari tingkat kesibukan Bandar Udara Hasanuddin, menjadikan keberadaan hotel menjadi penting dalam perkembangan kota Makassar. Karena hotel ini dibangun secara keseluruhan, maka biaya yang dibutuhkan cukup besar untuk menyelesaikannya.Tugas Akhir ini bertujuan melakukan analisa kelayakan dengan meninjau aspek finansial. Adapun fokus evaluasi aspek finansial tersebut untuk memperoleh gambaran apakah Hotel Pesonna Makasar layak atau tidak.Metodologi yang dipergunakan dalam penyelesaian tugas akhir ini adalah pengumpulan data, pengolahan data, analisa pendapatan, aliran kas serta meninjau aspek finansial dengan metode Net Present Value (NPV, Internal of Return (IRR, Payback Period, serta melakukan analisa sensitivitas terhadap variable tingkat jumlah pengunjung, biaya investasi, tarif sewa kamar dan tahun mulainnya pengembalian pinjaman. Dari hasil analisa diketahui bahwa investasi total Hotel Pesonna sebesar Rp 94.156.073.314 dengan NPV selama masa investasi sebesar Rp 53.864.276.827, analisa Internal Rate of Return (IRR Hotel Pesonna sebesar 24,7%, lebih besar dari arus pengembalian yang diinginkan sebesar 12%, maka hotel ini dikatakan layak dari segi finansial. Dari hasil analisa Payback Period (PP = 7,84 tahun, lebih kecil dari masa investasi yang ditentukan, maka dari segi finansial hotel Pesonna dikatakan layak. Sedangkan untuk hasil analisa sensitifitas antara variabel tingkat jumlah pengunjung, biaya investasi, tarif sewa kamar terhadap NPV diketahui bahwa Hotel Pesonna layak jika penurunan tingkat hunian kurang dari 20%,kenaikan biaya investasi kurang dari 40%, penurunan tarif sewa kamar tidak lebih dari 20%. Dari analisa sensitifitas terhadap lama pembayaran pinjaman di dapat bahwa semakin lama pembayaran pinjaman maka nilai NPV semakin tinggi.

  12. 国际连锁品牌酒店电气设计标准实践应用%Practical Application of Electrical Design Standard for International Brand Chain Hotels

    Institute of Scientific and Technical Information of China (English)

    刘玉第

    2015-01-01

    The thoughts, methods and key points of electrical design standard for international brand chain hotels are illustrated from the aspects such as the standard, power supply guarantee and design review of international hotel management companies, and the way of how combine the electrical design standard for international brand chain hotels with the specifications in China to apply to practical projects, as well as the differences between the electrical design standard for international brand chain hotels and that for common hotels in China are emphatically elaborated.%从酒管公司标准、 供电保障和设计审核等方面入手, 说明国际连锁品牌酒店电气设计标准的思路、 方法和要点, 着重阐述在实际项目中如何将其与中国规范结合应用, 以及与国内一般酒店设计的差异点.

  13. Market segmentation and the changing budget hotel industry in urban South Africa

    OpenAIRE

    Market segmentation and the changing budget hotel industry in urban South Africa

    2013-01-01

    Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country’s re-entry into the global tourism ec...

  14. HOTEL MANAGEMENT AND QUALITY OF HOTEL SERVICES

    National Research Council Canada - National Science Library

    Ivica Batinić

    2016-01-01

    ... on the relentless tourism market. Any serious "top" hotel management, with a defined mission, vision and goals, must define a "special policy" of improving the quality of hotel services through "structural programs of quality...

  15. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Chinese New Year Room Package 2008 During the traditional Chinese Spring Festival, Beijing Marriott Hotel West offers a value-for- money"Chinese New Year Room Package 2008"to let you spend your holidays in comfort and luxury! On February 1-17,2008,you can enjoy a special room rate of only 700 yuan net for Marriott Deluxe rnom (with a room size of 68 square meters) for single or double occupancy. Enjoy guest benefits such as complimentary coffee, tea making facilities,mineral water,hair dryer,trou- ser presser and in-house electronic safe facilities. Make your reservations NOW! Please contact

  16. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Rosedale Hotel & Suites Beijing Delicious Hairy Crab Delicate pure hairy crabs are prepared in various flavors: Steamed, Salted, Jinsha, and Sauteed with chilli. All styles will satisfy your appetite from the middle of September to the end of October during the golden days of autumn. Best price just 88 yuan/serving Location: 1 st floor Rosette Chinese Restaurant Opening Hours: 12:00 a.m.-3:00 p.m. 6:00 p.m.-10:00 p.m. For Reservations: 86-10-59602288 ext. 2688

  17. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    The Ritz-Carlton,Beijing Ritz-Carlton,Beijing has successfully completed a mass recruitment campaign in order to select the finest employees it could find as it prepares to open a new luxury hotel in the heart of Beijing. The Ritz-Carlton,Beijing management team,led by General Manager Manfred Weber.is comprised of the most talented professional hoteliers.This all-star team has been assembled to open Ritz-Carlton’s exit- ing new luxury product and set new levels of individualized service in Beijing.

  18. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    In July,Sofitel Luxury hotels join the French Government’s initiative So French So Good to promote French produce around the globe.From July 7 to 14,the Festival Mondial de la Gastronomie(World Gastronomy Festival)will take place all over the world,celebrating each country’s wine and food culture. Park Plaza Beijing Science Park Dim Sum-A new way to enjoy an old favorite! Four Seasons presents a creative selection of Dim Sum with Thai,Indian,Vietnamese and Korean influences.Choose Sofitel Wanda Beijing

  19. [Deniss Hanovs, Valdis Tēraudkalns: Ultimate Freedom - no choice] / Olaf Mertelsmann

    Index Scriptorium Estoniae

    Mertelsmann, Olaf, 1969-

    2014-01-01

    Arvustus: Deniss Hanovs, Valdis Tēraudkalns: Ultimate Freedom - no choice. The culture of authoritarianism in Latvia, 1934-1940. (Central and Eastern Europe. Reginal perspectives in global context, Bd. 2.) Brill. Leiden-Boston 2013

  20. [Deniss Hanovs, Valdis Tēraudkalns: Ultimate Freedom - no choice] / Olaf Mertelsmann

    Index Scriptorium Estoniae

    Mertelsmann, Olaf, 1969-

    2014-01-01

    Arvustus: Deniss Hanovs, Valdis Tēraudkalns: Ultimate Freedom - no choice. The culture of authoritarianism in Latvia, 1934-1940. (Central and Eastern Europe. Reginal perspectives in global context, Bd. 2.) Brill. Leiden-Boston 2013

  1. HOTEL MANAGEMENT AND QUALITY OF HOTEL SERVICES

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2016-01-01

    Full Text Available In conditions of increasing global competition, demands and needs of consumers, quality and quality management have become fundamental strategic factors of achieving profitability and competitiveness on the relentless tourism market. Any serious "top" hotel management, with a defined mission, vision and goals, must define a "special policy" of improving the quality of hotel services through "structural programs of quality improvement," which have become an important factor in the hotel business. With the design, introduction and control of a "special program" of quality improvement of hotel services, hotel management can have a positive impact on increasing satisfaction of customers and human resources, increasing competitiveness and market power of the hotel, the rationalization of operating costs and enhance the reputation and value of the hotel on the demanding tourist market.

  2. Quality Dimension for Elderly Service in Taiwan Hotel Industry

    OpenAIRE

    Chung-Chieh Lee; Feng-Hua Yang; Chih-Jen Chen

    2013-01-01

    The author conducted a questionnaire survey on randomly selected elderly tourists from three hotel groups in Taiwan: international group, domestic-business group, and domestic-tourist group. Based on the literature, the author developed a questionnaire and asked these tourists to rate the hotels in which they were staying on three quality dimensions: brand awareness, hotel facilities, and hotel services. Through the questionnaire survey, the author wanted to determine the performance of the t...

  3. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Minzu Hotel’s Free Gym for Guests Going to the gym helps people escape the madness of the metropolis and find a quiet place to develop a healthy lifestyle.Minzu Hotel opened its gym- nasium in a grand ceremony this spring,offering urbanites a place to relieve the pressures of modern life and pursue relaxation of the mind.The gym is located on the second floor in a quiet and elegant environment.Going to the gym regularly can help a person reduce fat and mold the perfect body.Minzu Hotel’s gym will give you a new outlook on life and put a spring in your step.

  4. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    China World Hotel,Beijing Born and bred in Yangzhou,the reputed birthplace of Huaiyang cui- sine,the young Xin Qing Hou grew up, surrounded by the familiar light flavours and fresh tastes characterizing the dishes of his native hometown. Today,Chef Hou is stimulated by the enormity of the new challenges currently facing him—introducing fine Huaiyang cuisine to a well-established restaurant operating in a highly competitive,world-class city,which happens to be hosting the 2008 Olympics and comes with a discriminating and demanding clientele to match.Instead of being intimidated at the pros- pect of opening day,Chef Hou is determined to show,to both Beijingers and to their guests to the city,the light tastes,finesse and elegance in food presentation that are the hallmarks of authentic Huaiyang cuisine.

  5. MEDICIÓN DE LA CALIDAD DEL CLIENTE INTERNO EN UNA INSTALACIÓN HOTELERA / MEASURING THE QUALITY OF THE INTERNAL CUSTOMER IN A HOTEL FACILITY

    Directory of Open Access Journals (Sweden)

    Odalys Falcón-Acosta

    2012-01-01

    Full Text Available El presente trabajo se desarrolló en un hotel situado en el polo turístico de Varadero. Tiene como objetivo la construcción de un índice global para medir la calidad del cliente interno. Se utilizaron diferentes técnicas para el procesamiento de la información, como son las pertenecientes a las ramas de: Estadística Descriptiva, Estadística Inferencial, Estadística Multivariante, Técnicas Multicriterios y de trabajo con expertos. El trabajo tiene importancia didáctica al resaltar el papel del trabajador de los servicios turísticos como factor fundamental, dadas nuestras condiciones económicas, para lograr la calidad de los servicios ofertados y en la formación de una imagen que favorezca la competencia en el mercado internacional. El trabajo propone un procedimiento para calcular un índice que mida la calidad del cliente interno en cualquier instalación turística.This work was carried out in a hotel located in the tourist resort of Varadero. It aims to build a global index for measuring the quality of the internal customer. We used different techniques for information processing such as those belonging to the branches of: Descriptive Statistics, Inferential Statistics, Multivariate Statistics, Multicriteria Techniques and those related to working with experts. This work has a didactic importance since it highlights the role of tourist service worker as a key factor, given our economic conditions, to achieve the quality of the offered services and the formation of an image that encourages competition in the international market. The paper proposes a procedure to calculate an index that measures the quality of the internal customer in any tourist facility.

  6. Emergency Management for Disasters in Malaysian Hotel Industry

    Directory of Open Access Journals (Sweden)

    AlBattat Ahmad Rasmi

    2014-01-01

    Full Text Available This paper aims to identify major emergencies that have the potential to place Malaysian hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian hotels. Face-to-face interview with managers from three, four and five star hotels from different backgrounds: local; regional; and International in Kuala Lumpur, Subang, and Putrajaya are undertaken. The result revealed that Malaysian hotels are exposed to a wide range of natural and man-made disasters. Malaysian hotels lack proactive emergency planning and a lot of constraints which impede successful emergency planning for disasters in the hotel industry in Malaysia, with emphasizing on the relevant authority’s role to demonstrate emergency management to hotels convincing them to adopt such practices, so they can be able to cope with emergencies effectively.

  7. Disaster Preparedness of Hotel Industry Abroad: A Comparative Analysis

    Directory of Open Access Journals (Sweden)

    AlBattat Ahmad R.

    2014-01-01

    Full Text Available This paper aims to identify major emergencies that have the potential to place hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian and Jordanian hotels. Face-to-face interview for managers from three, four and five star hotels from different backgrounds: local; regional; and International in Kuala Lumpur, Penang, Amman and Petra were undertaken. Results revealed that hotels are exposed to a wide range of natural and man-made disasters, Occurred globally affected locally. Hotels lack proactive emergency planning and a lot of constraints which impede successful emergency planning for disasters in the hotel industry, with emphasizing on the relevant authority’s role to demonstrate emergency management to hotels convincing them to adopt such practices, so they can be able to cope with emergencies effectively.

  8. Hotel Crowdfunding Grows Up

    Directory of Open Access Journals (Sweden)

    Joshua Bowman

    2015-08-01

    Full Text Available Hotel crowdfunding is gaining momentum. Many of the largest real estate crowdfunding sites (such as Realty Mogul, Fundriser, Real Crowd and Prodigy Networks frequently have hotel private placements mixed in with offerings for other types of real estate. In addition, a few crowdfunding sites that specifically focus on hotel crowdfunding have been created. The first hotel crowdfunding website dedicated solely to the hospitality industry was Hotel Innvestor, although others sites have recently been created such as iCrowdHotels and Equity Roots.

  9. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2012-01-01

    <正>嘉里喜事多8月25日,重装改造后的北京嘉里大酒店首场年度婚宴秀在超过l,560平米的大宴会厅如期举行。350多位受邀新人共同饱览了顶尖婚纱设计师、酒宴供应商、摄影师、花商及婚礼化妆师提供的最新资讯,以及10款不同主题的婚宴摆台和多款中西美食。On 25 August 2012 Kerry Hotel,Beijing hosted its first WeddingFair in the l,560-square-metre Grand Ballroom There wereover 350 guests in attendance The event showcased weddingcakes,10 different table settings,a bridal fashion show featuring25 designer gowns and 30 lucky guests took home prizes地址:北京朝阳区光华路1号电话:010 65618833

  10. Sobre la construcción de un hotel en el aeropuerto internacional Arturo Merino Benítez de Santiago de Chile. / Reflections on the construction of a hotel at the international airport Arturo Merino Benitez Santiago de Chile.

    Directory of Open Access Journals (Sweden)

    Montealegre Klenner, Alberto

    2006-06-01

    Full Text Available Se discute la localización de un hotel en el eje de la composición del aeropuerto Arturo Merino Benítez de Santiago de Chile, pegado y obstruyendo la vista hacia el Edificio Terminal, considerándose que, de materializarse, sería una grave aberración arquitectónica./The author argues against the location of a Hotel in the main axis of the Master Plan of the Arturo Merino Benitez Airport in Santiago de Chile (SCL. This new Hotel would be adjacent to the Terminal Building thus blocking the views to and from this building. The author states that if the project is followed through it would be a serious architectural outrage.

  11. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    The 18th Shanghai International Hos- pitality Equipment & Supply Expo From March 31 to April 3, the 18th Shanghai International Hospitality Equipment & Supply Expo will be held at Shanghai New International Expo Center. With more than 3,000 booths and

  12. Quality Dimension for Elderly Service in Taiwan Hotel Industry

    Directory of Open Access Journals (Sweden)

    Chung-Chieh Lee

    2013-03-01

    Full Text Available The author conducted a questionnaire survey on randomly selected elderly tourists from three hotel groups in Taiwan: international group, domestic-business group, and domestic-tourist group. Based on the literature, the author developed a questionnaire and asked these tourists to rate the hotels in which they were staying on three quality dimensions: brand awareness, hotel facilities, and hotel services. Through the questionnaire survey, the author wanted to determine the performance of the three hotel groups according to the perceptions of their elderly tourists and any significant differences in tourists’ perceptions on the three quality dimensions. We found statistically significant differences in perception among the abovementioned three dimensions.

  13. Hotel software-comprehensive hotel systems

    OpenAIRE

    Šilhová, Lenka

    2010-01-01

    This bachelor's thesis deals with the usage of computer systems in the hotel industry. First part is focused on history, development and integration of technology into this field. Second part is dedicated to concrete products of the company Micros-Fidelio, which is the leader of hotel software market in the Czech Republic.

  14. Classification of Customer Satisfaction Attributes: An Application of Online Hotel Review Analysis

    OpenAIRE

    Dong, Jian; Li, Hongxiu; Zhang, Xianfeng

    2014-01-01

    Part 3: Digital Business; International audience; With the wide penetration of Internet, online hotel reviews have become popular among travellers. Online hotel reviews also reflect customer satisfaction with hotel services. In this study we use online hotel reviews to classify the attributes of customer satisfaction with hotel services. The empirical data was collected via Daodao.com, the Chinese affiliated brand of online travel opinion website tripadvisor.com. Based on text mining and cont...

  15. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    Marriott International Marriott International will invest$500,000 in seed money over the next two years to support a vital water conservation program that helps protect the largest source of fresh water on the planet,located in the moun-

  16. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Crowne Plaza Park View Wuzhou Beijing Enjoy a sumptuous traditional Christmas buffet feast with added Russian delicacies combined with international and Chinese flavor prepared by executive chef Tony Probst. Great lucky draw prizes, including an LCD TV, laptop, camcorder,

  17. Problems in Management of Intern Majoring in Hotel Management in Higher Vocational College and Countermeasures%浅析高职院校酒店管理专业实习生管理的问题与对策

    Institute of Scientific and Technical Information of China (English)

    张卫兵

    2013-01-01

    Higher vocational college students' professional practice is an important part of today's vocational education plan, especially for hotel management specialty. The internship process for intern, hotels and school plays an important role. Aiming at the problems in practice of students majored in hotel management, the paper analyzes the causes and puts forward the corresponding countermeasure to provide reference for hotel internships for students majoring in tourism management.%高职院校学生的专业实习是当今职业教育教学计划中的重要组成部分。尤其对于酒店管理专业这种操作性很强的专业来说,实习过程对实习生、酒店和学校都起着举足轻重的作用。针对学生酒店实习中常出现的问题,分析其成因并提出了相应的对策,旨在为旅游管理专业学生的酒店实习工作提供有益探索。

  18. Market segmentation and the changing budget hotel industry in urban South Africa

    Directory of Open Access Journals (Sweden)

    Market segmentation and the changing budget hotel industry in urban South Africa

    2013-01-01

    Full Text Available Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country’s re-entry into the global tourism economy after its democratic transition. Historically, the South African hotel industry became dominated by one- and two-star budget accommodation as a result of the country’s liquor legislation. With the reconfiguration of the hotel industry after 1990 to target the growing international tourism market, the role of budget hotels changed. This analysis examines the diminished role of budget hotels in South Africa’s hotel economy, the shifting nature of the budget hotel and location patterns of budget hotels from 1990 to the present. It shows that post-1990 budget hotels are mainly concentrated in large cities and secondary centres of South Africa, and that in small towns the former liquor-focused budget hotel has been replaced by other forms of accommodation.

  19. Study on the effect of intermediary organizations on the hotel interns satisfaction%中介组织对酒店实习生满意度影响研究

    Institute of Scientific and Technical Information of China (English)

    齐炜

    2013-01-01

      本文结合酒店实习生的现状,从中介组织着手,运用激励理论、沟通理论、需求层次理论提出提高酒店实习生的满意度。期望对学校的实习安排、提高实习生的实习满意度提供一些建设性的意见。%  Combining with the current situation of hotel interns and starting with the intermediary organizations, the paper puts forward the improvement of hotel interns’ satisfaction by using motivation theory, communication theory and hierarchy of needs theory, expecting to offer some contributive ideas about school’s intern arrangements and improvement of interns’ satisfaction.

  20. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Park Plaza Beijing Wangfujing Christmas Eve Celebration at Bloo restaurant on December 24,17:30 p.m.-10:30 p.m.Christmas Eve Dinner Buffet:Indulge in a lavish seafood buffet and international cuisine stations. Groove to live jazz and pop music as you try to win attractive lucky

  1. GREENING HOTELS - BUILDING GREEN VALUES INTO HOTEL SERVICES

    National Research Council Canada - National Science Library

    Darija Hays; Durdana Ozretic-Dosen

    2014-01-01

      The objective of this paper is to enhance knowledge about greening hotel services and the possibilities it provides for successful hotel management as well as for enrichment of hotel guest experiences...

  2. Evaluation of the channelized Hotelling observer with an internal-noise model in a train-test paradigm for cardiac SPECT defect detection.

    Science.gov (United States)

    Brankov, Jovan G

    2013-10-21

    The channelized Hotelling observer (CHO) has become a widely used approach for evaluating medical image quality, acting as a surrogate for human observers in early-stage research on assessment and optimization of imaging devices and algorithms. The CHO is typically used to measure lesion detectability. Its popularity stems from experiments showing that the CHO's detection performance can correlate well with that of human observers. In some cases, CHO performance overestimates human performance; to counteract this effect, an internal-noise model is introduced, which allows the CHO to be tuned to match human-observer performance. Typically, this tuning is achieved using example data obtained from human observers. We argue that this internal-noise tuning step is essentially a model training exercise; therefore, just as in supervised learning, it is essential to test the CHO with an internal-noise model on a set of data that is distinct from that used to tune (train) the model. Furthermore, we argue that, if the CHO is to provide useful insights about new imaging algorithms or devices, the test data should reflect such potential differences from the training data; it is not sufficient simply to use new noise realizations of the same imaging method. Motivated by these considerations, the novelty of this paper is the use of new model selection criteria to evaluate ten established internal-noise models, utilizing four different channel models, in a train-test approach. Though not the focus of the paper, a new internal-noise model is also proposed that outperformed the ten established models in the cases tested. The results, using cardiac perfusion SPECT data, show that the proposed train-test approach is necessary, as judged by the newly proposed model selection criteria, to avoid spurious conclusions. The results also demonstrate that, in some models, the optimal internal-noise parameter is very sensitive to the choice of training data; therefore, these models are prone

  3. Evaluation of the channelized Hotelling observer with an internal-noise model in a train-test paradigm for cardiac SPECT defect detection

    Science.gov (United States)

    Brankov, Jovan G.

    2013-10-01

    The channelized Hotelling observer (CHO) has become a widely used approach for evaluating medical image quality, acting as a surrogate for human observers in early-stage research on assessment and optimization of imaging devices and algorithms. The CHO is typically used to measure lesion detectability. Its popularity stems from experiments showing that the CHO's detection performance can correlate well with that of human observers. In some cases, CHO performance overestimates human performance; to counteract this effect, an internal-noise model is introduced, which allows the CHO to be tuned to match human-observer performance. Typically, this tuning is achieved using example data obtained from human observers. We argue that this internal-noise tuning step is essentially a model training exercise; therefore, just as in supervised learning, it is essential to test the CHO with an internal-noise model on a set of data that is distinct from that used to tune (train) the model. Furthermore, we argue that, if the CHO is to provide useful insights about new imaging algorithms or devices, the test data should reflect such potential differences from the training data; it is not sufficient simply to use new noise realizations of the same imaging method. Motivated by these considerations, the novelty of this paper is the use of new model selection criteria to evaluate ten established internal-noise models, utilizing four different channel models, in a train-test approach. Though not the focus of the paper, a new internal-noise model is also proposed that outperformed the ten established models in the cases tested. The results, using cardiac perfusion SPECT data, show that the proposed train-test approach is necessary, as judged by the newly proposed model selection criteria, to avoid spurious conclusions. The results also demonstrate that, in some models, the optimal internal-noise parameter is very sensitive to the choice of training data; therefore, these models are prone

  4. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Hilton Beijing Wangfujing Showcasing an array of brunch favorites and international selections, complemented by a free flow of premium champagne, Beijing’s newest champagne brunch-"fizztastic"-offers a culinary discovery and hint of the forbidden at Penta Dining Haven, the fifth floor collection of restaurants and bars at Hilton Beijing Wangfujing every Sunday starting on September 13. Titillate the palate of your family and friends with the appetizing selection of brunch traditions

  5. MARKETING PLAN FOR HOTEL KAKSLAUTTANEN

    OpenAIRE

    Yu, Yueyuan

    2011-01-01

    The objective of this thesis was to make a marketing plan for Hotel Kakslauttanen to increase its sales and profit, to improve the satisfaction of customers and to promote popularity and reputation. The quantitative research method was considered to be the most appropriate for this research. In the theoretical part, the study was focused on internal and external marketing environment analysis, marketing strategies management, planning, marketing mix and segmentation. The empirical part in...

  6. Hotel as a Part of the Infrastructure in a Tourist Destination (Hotel Knížecí rybník)

    OpenAIRE

    NOVÁKOVÁ, Lucie

    2012-01-01

    Topic "Hotel as a part of the infrastructure in a tourist destination". The main intention of this thesis was to make a complete analysis of external and internal environment of the hotel. Were suggested innovations to increase the attractiveness of the hotel on the tourism market in this destination.

  7. Rejuvenating a Hotel Legend

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Politely speaking, immaculately dressed and wearing a pair of glasses, John Dick is a typical British gentleman.He represents the Langham hotel brand well. Dick was recently appointed managing director of Langham Place,Beijing, a 26-story five-star hotel located in Chaoyang

  8. The Infinite Hotel

    Science.gov (United States)

    Wanko, Jeffrey J.

    2009-01-01

    This article provides a historical context for the debate between Georg Cantor and Leopold Kronecker regarding the cardinality of different infinities and incorporates the short story "Welcome to the Hotel Infinity," which uses the analogy of a hotel with an infinite number of rooms to help explain this concept. Wanko makes use of this history and…

  9. Differentiating emotional hotel experiences

    NARCIS (Netherlands)

    Desmet, P.M.A.; Guiza Caicedo, D.; Van Hout, M.

    2009-01-01

    Emotions experienced in response to hotel services were examined with an online questionnaire. The study resulted in 348 cases of hotel service emotions. The frequency of reported pleasant emotions was similar to the frequency of reported unpleasant emotions. Often reported pleasant emotions were sa

  10. The Infinite Hotel

    Science.gov (United States)

    Wanko, Jeffrey J.

    2009-01-01

    This article provides a historical context for the debate between Georg Cantor and Leopold Kronecker regarding the cardinality of different infinities and incorporates the short story "Welcome to the Hotel Infinity," which uses the analogy of a hotel with an infinite number of rooms to help explain this concept. Wanko makes use of this history and…

  11. Differentiating emotional hotel experiences

    NARCIS (Netherlands)

    Desmet, P.M.A.; Guiza Caicedo, D.; Van Hout, M.

    2009-01-01

    Emotions experienced in response to hotel services were examined with an online questionnaire. The study resulted in 348 cases of hotel service emotions. The frequency of reported pleasant emotions was similar to the frequency of reported unpleasant emotions. Often reported pleasant emotions were

  12. 15th International Conference on Human Antibodies and Hybridomas. 14-16 April 2010, Tiara Park Atlantico Hotel, Porto, Portugal.

    Science.gov (United States)

    Kotlan, Beatrix

    2010-11-01

    Antibodies and antibody conjugates are currently one of the largest classes of new drug entities under development. These versatile molecules are being investigated for the treatment of many pathological conditions, such as cancer and infectious, inflammatory and autoimmune diseases. Antibodies can exert biological effects as naked antibodies by themselves, or can be used as delivery agents conjugated with various drugs (e.g., immunoconjugates) and as tools of multistep targeting. Site-specific delivery of therapeutic agents has been the ultimate goal of the pharmaceutical industry, as it has the potential to maximize drug efficiency while minimizing side effects. Antibodies have much potential for this objective. Thus, it is useful to summarize some of the main strategies currently being employed for the development of these diverse therapeutic molecules and to highlight the recent novelties in the field. These goals were the focus of the 15th International Conference on Human Antibodies and Hybridomas, held during 14-16 April 2010 in Porto, Portugal.

  13. Management Trainees in the Hotel Industry: What Do Managers Expect?

    Science.gov (United States)

    Baum, Tom

    1991-01-01

    Comparison of a survey of 118 United Kingdom hotel managers (53 percent response) with a similar study of 75 U.S. managers found key differences reflecting the impact of cultures on management expectations. Significant similarities support development of an internationally transferable core curriculum for hotel management. (SK)

  14. Management Trainees in the Hotel Industry: What Do Managers Expect?

    Science.gov (United States)

    Baum, Tom

    1991-01-01

    Comparison of a survey of 118 United Kingdom hotel managers (53 percent response) with a similar study of 75 U.S. managers found key differences reflecting the impact of cultures on management expectations. Significant similarities support development of an internationally transferable core curriculum for hotel management. (SK)

  15. Increasing Performance of the Two-Role Work Strategy: A Study of the International College Hotel and Training Center in Thailand

    Science.gov (United States)

    Dhevabanchachai, Nate-tra; Wattanacharoensil, Walanchalee

    2013-01-01

    This research paper aims to identify the factors that will increase the performance and professionalism of the associates by using the study of the Salaya Pavilion Hotel Training Center (SPH) in Thailand as a case sample. In the study, staffs with two roles, called associates, were assessed for their job performance and motivation. Employing…

  16. Operating Guangzhou Hotel Industry with Service Concept of Cantonese Food

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    @@ As the completion of New Baiyun International Airport and Pazhou International Conference Center and the fast development of exhibition industry, the commerce and trade position of Guangzhou (the historical and cultural international city) is growing with each passing day. With the Cantonese food service concept and guest receiving methods of "Culture, Trend,Friendly and Hospitality", Guangzhou hotel industry has won the satisfaction from domestic and foreign businessmen and tourists. With the cultural tinge of and trend of Lingnan, Guangzhou hotels have become the display window to foreign guests. Guangzhou hotels treat all the guests very well during the spring and autumn China Export Commodities Fairs.

  17. 酒店国际会议顾客需求及差异性研究--基于北京五星级酒店的调研%Study on the Demand and Its Differences for International Conference Customer in Hotel:Research based on five-star hotels in Beijing

    Institute of Scientific and Technical Information of China (English)

    田彩云; 郭心义

    2016-01-01

    To understand and meet the international conference customer demand is the foundation to raise the level of professional conference management in hotel, thus to promote the development of conference industry. Based on the research of five-star hotels in Beijing, the paper explores and analyzes international conference cus-tomer demand and their differences. The results show that the degree of customer demand from high to low in turn is the hotel conference facilities and other related services, hotel other services, hotel auxiliary facilities and envi-ronment and the city environment and the hotel location. Then the study uses independent sample t test and vari-ance analysis, compares its demand differences of different types of customer in the four dimensions. The results show that, with the exception of marital status on these four dimensions not showing significant differences, the cus-tomer’ s gender, age, occupation, level of education and income in some dimensions to the importance of demand show a significant difference. According to the performance of customer’ s demands, the paper surposes conference service and management recommendations from the four dimensions.%了解和满足国际会议顾客需求,是酒店提高会议专业化管理水平,进而促进会议产业发展的基石。基于北京五星级酒店的调研,探索和分析了酒店国际会议顾客的需求及其差异性,研究结果表明,顾客需求度从高到低依次是酒店会议设施及相关服务、酒店其他服务、酒店配套设施及环境和会议所在城市的环境及酒店地理位置。进而运用独立样本t检验和方差分析法,比较不同类型顾客在这4个需求维度的差异。结果显示,除婚姻状况在这4个维度上都没有表现出显著差异之外,会议顾客的性别、年龄、职业、受教育程度以及月收入在各维度需求的重要性方面都表现出一定的显著性的差异。最后根据

  18. Employees’ Organizational Commitment Challenges - a Hotel Industry Perspective

    Directory of Open Access Journals (Sweden)

    Carmen Arustei

    2014-02-01

    Full Text Available Hotel industry is confronted with some challenges induced by changing customers’ requirements and by a competitive environment. In this context, front-line employees are a very important determinant of organizational performance. Researchers suggested that organizational performance can be achieved through employee organizational commitment (OC development. This is the reason why this paper aims to explore employees’ level of OC components from hotel chains, considering a variety of independent variables. Furthermore, recommendations for hotel managers who want to improve employees’ OC are offered. A quantitative study was conducted on 152 employees from 12 hotels belonging to four international and national hotel chains. We first verified if the same OC components from scholarly literature can be identified in Romanian context. Then, an analysis on differences registered for these OC components was conducted, considering variables like age, gender, educational level, work experience, hotel chain name, hotel location, etc. Considering results, we identified all the three OC components presented in the literature (affective, normative and continuance commitment and also found that affective commitment reaches the highest level of manifestation for the hotel chain employees from our study. Statistically significant differences between the level of OC manifestations are registered for normative commitment considering the “hotel chain”, respondents’ “educational level”, and “hotel chain belonging” variables and also for affective and normative commitment considering the “hotel location” variable. Even though we found support for these differences only for some of the independent variable, we could still draw some guidelines for hotel managers.

  19. A Structural Equation Model-based Study on Hotel Interns'Satisfaction%基于结构方程模型的酒店实习生满意度研究

    Institute of Scientific and Technical Information of China (English)

    张春霞

    2015-01-01

    基于美国顾客满意度指数模型,结合酒店实习生的个性特点,在前人的研究基础上,构建了用于测度酒店实习生满意度( HTSI)的概念模型和研究假设. 研究结果表明,在影响酒店实习生满意度的三大潜变量中,感知价值最为重要,其次为实习体验和感知质量. 深入分析发现,专业知识的提升、考核制度、人际关系、培训机会、实习的总体效果等观测变量对潜变量的作用明显,是影响酒店实习生满意度的关键要素.%Based on the American customer satisfaction index model , combining with hotel interns'personality characteristics and the previous researches, a concept model is established to measure the hotel interns'satisfaction index (HTSI).Results show that among three major latent variables , perceptive value is the most important , followed by practice experience and perceptive quali-ty.Furthermore, several other observable variables , such as the professional knowledge improvement , appraisal system, interper-sonal relationship , training opportunities and the total practice effect and so on , have an obvious effect on the latent variables and are the key factors of the satisfaction degree of the hotel interns .

  20. Grand Hotel prijutil hudozhnikov

    Index Scriptorium Estoniae

    2004-01-01

    Raadioajakirjanik Lea Veelmaa lindistas "Kunstikanali" 2004. a. esimese saate Grand Hotel Viljandis. Saatekülaliseks oli maalikunstnik Andres Tolts. Toltsi kaheksa akrüülmaali on eksponeeritud hotelli fuajees ja restoranis

  1. Crime wave in hotels.

    Science.gov (United States)

    1998-04-03

    A National Development and Research Institutes study of New York's residential hotels, housing 400 AIDS patients, found rampant criminal activity. The 113-page report, commissioned by Mayor Guiliani, found prostitution, loan sharking, extortion, and theft to be commonplace, some of it perpetrated by hotel managers and employees. The unsafe conditions force some residents to miss medical treatments or drug rehabilitation because they are afraid to leave their rooms.

  2. TOTAL QUALITY MANAGEMENT AND CONTEMPORARY HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2013-04-01

    Full Text Available Strong competition in the market has caused the development of a new management approach known as Total Quality Management (TQM. Due to importance that quality plays in achieving competitive advantage, the hotel industry started to apply TQM. During the introduction of these systems, hotel companies may use different approaches to suit their own buseiness requirements. In doing so, 'TQM standards' can be used, or various international standards and models of business excellence Malcolm Balridge National Quality Award and European Quality Award.

  3. The effects of national culture on service quality towards a new model in the hotel sector

    OpenAIRE

    Al Tayeb, Yasser Ahmed

    2007-01-01

    Global tourism has experienced remarkable international growth over the last half century. Recently, in 2003, worldwide tourist journeys reached 714.6 million with an annual growth rate of 4.3%19. This growth is reflected in an increase in international hotel guest numbers, hotel occupancy rates and expectations of high service quality. However, the growth differs from country to another; the hotel sectors in developed as well as developing countries have opened their doors to international g...

  4. EVALUATION OF COMPETITION CONDITIONS IN THE HOTEL SECTOR IN ISTANBUL

    Directory of Open Access Journals (Sweden)

    Kazım Ozan ÖZER

    2015-04-01

    Full Text Available The various dimensions of the concept of the competitiveness in service sectors have drawn attention of many researchers. Discipline of business concerns firm, sector and the international dimensions of national level competition. This study focus on explaining the competitiveness of Istanbul Hotel Sector by considering the dynamics connected to the sectoral competitiveness of Tourism. For the analysis, different data collection techniques have been used. As for the secondary data, literature review has been done about Michael Porter’s Five Forces Model that is mostly prefered for this kind of researches. For the primary data, senior managers of hotels in Istanbul Hotel Sector were applied to the interviews and formal interviews. As a result of this study it’s seen that Istanbul Hotel Sector has profitability rates that attract new entrants and the competition conditions are available for new entrants to the Istanbul Hotel Sector.

  5. New Challenges for an 'Old' Hotel

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    @@ In Beijing's hotel market,there are now about 60 five-star hotels,many of which have been established in recent years,intensifying competition in the market.Opened in 1992,Kempinski Hotel Beijing Lufthansa Center is among the earliest five-star hotels in Beijing operated by foreign hotel management groups.Recently,the hotel welcomed a new general manager.

  6. Segmentacija trga in spremembe na področju nizkocenovnih hotelov na mestnih območjih Južnoafriške republike: Market segmentation and the changing budget hotel industry in urban South Africa:

    OpenAIRE

    Jayne M. Rogerson

    2013-01-01

    Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country's re-entry into the global tourism ec...

  7. The Twelve Hotel, Barna : Video

    OpenAIRE

    Irish Food Channel

    2014-01-01

    Fergus O'Halloran, Managing Director of The Twelve Hotel in Barna in County Galway, talks about his philosophy in running this unique boutique hotel. Reproduced with kind permission from John & Sally McKenna. 3.35 mins

  8. Final Corrective Action Study for the Former CCC/USDA Facility in Hanover, Kansas

    Energy Technology Data Exchange (ETDEWEB)

    LaFreniere, Lorraine M. [Argonne National Lab. (ANL), Argonne, IL (United States)

    2013-11-01

    Low concentrations of carbon tetrachloride in groundwater and vapor intrusion into a limited number of residences (attributable to the contaminant concentrations in groundwater) have been identified in Hanover, Kansas, at and near a grain storage facility formerly leased and operated by the Commodity Credit Corporation of the U.S. Department of Agriculture (CCC/USDA). At the request of the Kansas Department of Health and Environment (KDHE 2009h), the CCC/USDA has prepared this Corrective Action Study (CAS) for the facility. The CAS examines corrective actions to address the contamination in groundwater and soil vapor.

  9. Customer Satisfaction in Hotel Services

    OpenAIRE

    Bizi Mubiri, Joleen

    2016-01-01

    The purpose of this thesis was to investigate how customer satisfaction enhances customer loyalty in hotels. Specifically, the thesis used Lake Kivu Serena Hotel as a case study. Customer retention is achieved by involving customers in improving the quality of services offered by a hotel. Moreover, customers feel appreciated when they realize that the hotel is committed to improving their experience. Qualitative and quantitative methods of research were used to collect the data for the re-...

  10. Renovation of the hotel complex

    OpenAIRE

    DRHA, Aleš

    2012-01-01

    The theme of this work is reconstruction the hotel complex. The theoretical part informs readers about tourism, marketing and how to build a business plan. Analytical part shows the issue of tourism in the region and technical condition of the hotel. In the synthetic part is suggested business plan to hotel reconstruction, marketing mix for tourism and financial plan, that shows operating costs and revenues. The investment could be paid off by the 13th year since the start of the hotel service.

  11. Innovative technologies in business hotels

    Directory of Open Access Journals (Sweden)

    Анастасия Игоревна Сидоренко

    2015-10-01

    Full Text Available The article analyzes the state and prospects of development of the hotel industry sector in Ukraine, aimed at a business audience that is constantly increasing; the need for the development and implementation of innovative technologies in a business hotel, because in the long term they will provide improving the service levels, the occupancy rate of the hotel rooms and competitiveness. An expediency of introducing innovative wireless LED lighting system in the rooms of business hotels is proved

  12. Quantum Hilbert Hotel

    Science.gov (United States)

    Potoček, Václav; Miatto, Filippo M.; Mirhosseini, Mohammad; Magaña-Loaiza, Omar S.; Liapis, Andreas C.; Oi, Daniel K. L.; Boyd, Robert W.; Jeffers, John

    2015-10-01

    In 1924 David Hilbert conceived a paradoxical tale involving a hotel with an infinite number of rooms to illustrate some aspects of the mathematical notion of "infinity." In continuous-variable quantum mechanics we routinely make use of infinite state spaces: here we show that such a theoretical apparatus can accommodate an analog of Hilbert's hotel paradox. We devise a protocol that, mimicking what happens to the guests of the hotel, maps the amplitudes of an infinite eigenbasis to twice their original quantum number in a coherent and deterministic manner, producing infinitely many unoccupied levels in the process. We demonstrate the feasibility of the protocol by experimentally realizing it on the orbital angular momentum of a paraxial field. This new non-Gaussian operation may be exploited, for example, for enhancing the sensitivity of NOON states, for increasing the capacity of a channel, or for multiplexing multiple channels into a single one.

  13. Quantum Hilbert Hotel.

    Science.gov (United States)

    Potoček, Václav; Miatto, Filippo M; Mirhosseini, Mohammad; Magaña-Loaiza, Omar S; Liapis, Andreas C; Oi, Daniel K L; Boyd, Robert W; Jeffers, John

    2015-10-16

    In 1924 David Hilbert conceived a paradoxical tale involving a hotel with an infinite number of rooms to illustrate some aspects of the mathematical notion of "infinity." In continuous-variable quantum mechanics we routinely make use of infinite state spaces: here we show that such a theoretical apparatus can accommodate an analog of Hilbert's hotel paradox. We devise a protocol that, mimicking what happens to the guests of the hotel, maps the amplitudes of an infinite eigenbasis to twice their original quantum number in a coherent and deterministic manner, producing infinitely many unoccupied levels in the process. We demonstrate the feasibility of the protocol by experimentally realizing it on the orbital angular momentum of a paraxial field. This new non-Gaussian operation may be exploited, for example, for enhancing the sensitivity of NOON states, for increasing the capacity of a channel, or for multiplexing multiple channels into a single one.

  14. TRENDS OF AGRICULTURAL MACHINERY. EXHIBITION IN HANOVER SUMMARY Тенденции развития сельскохозяйственной техники. Итоги выставки в Ганновере

    OpenAIRE

    2011-01-01

    In the article, one of the major problems of agricultural production: the problem of finding or developing effective tools and technologies and provides the latest achievements in this field, presented at an international exhibition in Hanover and based on accomplishments of robotics, artificial intelligence and space technology is stated

  15. [Deaths in hotels].

    Science.gov (United States)

    Risse, Manfred; Weilbächer, Nadine; Birngruber, Christoph; Verhoff, Marcel A

    2010-01-01

    There are no verified statistics about deaths occurring in hotels, and only a few cases have been described in the literature. A recent case induced us to conduct a systematic search for deaths in hotels in the autopsy reports of the Institute of Legal Medicine in Giessen for the period from 1968 to 2009. This search yielded 22 evaluable cases in which persons had been found dead or had died in hotels. Data evaluated in the study were sex and age of the deceased, reason for the stay in the hotel and cause of death. Among the deaths, 18 were males and 4 females and the average age was 41 and 40 years respectively. 6 of the male guests had died from a natural and 10 from a non-natural cause. In the remaining two cases, the cause of death could not be determined, but as there was no evidence that another party had been involved, the cases were not further investigated. Of the 4 female guests, 3 had died of a natural cause; in one case, the cause of death remained unclear even after morphological and toxicological investigations. Surprisingly, a third of the men were found to be temporarily living in hotels due to social circumstances. This was not true for any of the women. Our retrospective analysis is based on a comparatively small number of deaths in what were mostly hotels in small to medium-sized towns. Interestingly, the gender ratio of 18:4 for deceased men and women was significantly higher than the usual gender ratio of 2:1 found for forensic autopsies. To be able to draw further conclusions, a greater number of cases would have to be analysed, for example by recruiting additional case files from other institutes of legal medicine. This would also open up the option of investigating possible regional variations.

  16. Instalaciones para hotel rural

    OpenAIRE

    Roig Riera, José Antonio

    2015-01-01

    El presente proyecto cuenta con la información necesaria para el desarrollo de las instalaciones de un hotel rural. Dichas instalaciones son; la eléctrica, la de agua caliente sanitaria, las telecomunicaciones y la climatización. En el apartado de la instalación eléctrica, se han calculado todos los cables necesarios para el correcto funcionamiento del hotel, partiendo de las potencias demandadas en cada punto de consumo. Se ha calculado la línea general de alimentación, acomet...

  17. HOTEL INFORMATION SHANGHAI

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Radisson Plaza Xing Guo Hotel Shanghai Hairy Crab Feast Fall brings a breeze to the world. Having crabs with wine while chrysanthemums bloom is one of the season's most delicious highlights. This fall, the Li Palace Chinese Restaurant on the 4th floor of Radisson Plaza Xing Guo Hotel Shanghai, one of the top class Chinese restaurants in Shanghai, is prepared to serve you only the very best quality fresh water crabs from the Yangcheng Lake, which are juicier, bigger and better than ever before. From juicy...

  18. El único hotel asociado con summit hotels & resorts en Colombia - Hotel Bogotá Plaza

    Directory of Open Access Journals (Sweden)

    Diana Carolina Rojas

    2008-11-01

    Full Text Available Es importante conocer acerca de la historia del Hotel Bogotá Plaza. Este es el primer hotel del norte de Bogotá. La misión del hotel es permanecer en el corazón de los huéspedes y visitantes, al satisfacer sus deseos con amor, calidez, amabilidad, seguridad y servicio de excelente calidad. Desde 1996 el Bogotá Plaza Hotel ha pertenecido a Summit Hotels & Resorts. Esta es una firma que proporciona al hotel un sistema de reservas por Internet, esta alianza ha generado que el hotel sea reconocido en muchos países del mundo. Summit además se ha establecido como una organización líder en ventas, mercadeo y reservas hoteleras del mundo. Es importante asociarse con compañías destacadas así como lo hizo el Hotel Bogotá Plaza.

  19. Chinese Tourists in Hotel Industry

    OpenAIRE

    Rozsypálková, Jessica

    2017-01-01

    The goal of the Master Thesis is to analyze behavior of Chinese tourist in hotel industry. The analysis is based on questionnaires of three Chinese professionals who worked in a Chinese hotel, three foreigners (Russian, Italian, Spanish) who as well worked in a Chinese hotel and three Czech professionals who worked in a Czech hotel frequently visited by Chinese tourists. The thesis subsequently introduces ways how Chinese tourists should be treated during their visit in a hotel with respect t...

  20. Corporate Diversification and Firm Performance: Evidence from Asian Hotel Industry

    Directory of Open Access Journals (Sweden)

    Ooi Chai-Aun

    2014-01-01

    Full Text Available The unstable environment of hotel industry which is driven by the fluctuation of tourism demand has motivated this study to look into the best diversification strategy for firm performance betterment. 42 hotel firms are investigated across 4 Asian economies, from year 2001 to 2012. Our results suggest that unrelated industrial diversification is the only alternative to improve hotel firm performance. Unrelated international diversification instead has a significant negative effect towards firm performance. Our results further show that board of directors implies a significant link to the relationship between diversification and firm performance, only in a crisis period.

  1. Et dansk hotell

    DEFF Research Database (Denmark)

    Baca, Susan; Busck, Ole Gunni

    Rapporten præsenterer resultatet af en undersøgelse af, hvorledes et hotel i Nordjylland fungerer som arbejdsplads for indvandrere af overvejende ikke-vestlig oprindelse. Der fokuseres på i hvilket omfang og gennem hvilke mekanismer arbejdsmiljjøet i bred forstand, herunder forhold i ledelsen...

  2. Grote Hotels in Amsterdam

    NARCIS (Netherlands)

    Vermeer, G.

    2014-01-01

    De reiziger die Amsterdam binnenkomt via het Centraal Station ziet rechts van het Damrak meteen een beknopte geschiedenis van de hotelbouw in Amsterdam. Op de hoek, om twee kleinere huisjes heen, staat het oudste deel van het Victoriahotel (nu Victoria Plaza Hotel), dat in 1890 zijn deuren opende. A

  3. TRENDS IN CROATIAN HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Jasmina GRZINIC

    2008-01-01

    Full Text Available Tourism and hotel business is becoming one of the leading industries of theworld. Therefore, an increased attention needs to be paid to the study oftrends in tourism because they determine the trends in hotel industry. Thepurpose of the paper is to point out the importance of hotel industry as one ofthe most important elements of development in tourist economies. The paperaims at introducing the newest trends in modern hotel industry and offering areview of the recent trends of demand and the directions of hotel industrydevelopment. The importance of hotel industry on both micro and macro, i.e.global level is increasing. Besides a series of theoretical representations andconclusions, this paper brings some concrete data and examples frompractice in hotel management.

  4. Aarauerhof Hotel – Suiza

    Directory of Open Access Journals (Sweden)

    Dahinden, J.

    1975-05-01

    Full Text Available The hotel consists of basement, ground floor, first floor and other blocks of different heights, in which there is a total of 80 beds. So as to take advantage of the proximity to the railway station, in front of which the hotel is situated, the gastronomy section has been planned on the ground floor. On the first floor are the living rooms and conference rooms and the main one contains the fashion shops that extend over three floors. The first basement has a discotec; and in the second are situated the storage rooms and the installations of the building. The hotel is further completed by two storeys of subterranean parking space, situated below the square in front of the railway station.Está compuesto por sótanos, planta baja, planta primera y cuerpos elevados de distintas alturas, en los que se distribuyen un total de 80 camas. Para aprovechar la proximidad de la estación de ferrocarril, en cuya plaza se halla este hotel, se ha colocado la sección de gastronomía en la planta baja. En el primer nivel se encuentran las salas de estar y de reunión, y el principal aloja las tiendas de modas, que ocupan tres alturas. El primer sótano contiene una discoteca; y en el segundo se distribuyen los almacenes e instalaciones del edificio. El hotel se completa con dos plantas de aparcamiento subterráneo situadas bajo la plaza de la estación.

  5. IMPACT OF EMPLOYEE TURNOVER ON HOTEL INDUSTRY- A STUDY OF SELECTED HOTELS OF NEW DELHI

    OpenAIRE

    Dr. Dilbag Singh; Amandeep

    2017-01-01

    Hotel industry is a part of Tourism Industry which is flourishing in India than ever before, according to 2017 report of World Economic Forum India has reached the 40th rank in the world from 52 during 2015. This has been result of immense efforts of the Government and the Industry positive steps in boosting its appeal as a tourist and hospitality destination on the globe. There are various International hotel chains already in India which are expanding their room inventory at a fast pace to ...

  6. International Journal of Hospitality Management

    OpenAIRE

    Woo, Gon Kima, 1,; Hyunjung, Limb,; Robert, A. Brymerc, 2,

    2015-01-01

    This paper investigates how managing online reviews affects hotel performance. An international hotel chain provided the hotel performance data and the online review data. A leading social media firm for the hospitality industry collected the online review data, which the hotel company purchased. The results indicate that overall ratings are the most salient predictor of hotel performance, followed by response to negative comments. The better the overall ratings and the higher the response ra...

  7. 75 FR 7590 - North Carolina Waters Along the Entire Length of New Hanover County; Final No Discharge Zone...

    Science.gov (United States)

    2010-02-22

    ... Device (MSD). To estimate the number of MSDs in use, percentages obtained from EPA (Region 2) were applied, and are listed below: Percent Boat length with MSDs 40' 82.6 This yields an estimated 2,046 MSDs.... Using the figures for both county and transient boats, the total number of MSDs in the New Hanover...

  8. The effects of national culture on service quality towards a new model in the hotel sector

    NARCIS (Netherlands)

    Al Tayeb, Yasser Ahmed

    2007-01-01

    Global tourism has experienced remarkable international growth over the last half century. Recently, in 2003, worldwide tourist journeys reached 714.6 million with an annual growth rate of 4.3%19. This growth is reflected in an increase in international hotel guest numbers, hotel occupancy rates and

  9. The effects of national culture on service quality towards a new model in the hotel sector

    NARCIS (Netherlands)

    Al Tayeb, Yasser Ahmed

    2007-01-01

    Global tourism has experienced remarkable international growth over the last half century. Recently, in 2003, worldwide tourist journeys reached 714.6 million with an annual growth rate of 4.3%19. This growth is reflected in an increase in international hotel guest numbers, hotel occupancy rates and

  10. A framework for successful hotel developments

    Directory of Open Access Journals (Sweden)

    Chris E Cloete

    2013-04-01

    Various critical success factors for hotel development are identified in this article, and incorporated into a hotel property development framework, establishing a practical ‘road map’ for successful hotel developments. The validity of the proposed hotel property development framework has been assessed by intensive direct interviews with hotel development professionals.

  11. Hotel Eden Roc

    Directory of Open Access Journals (Sweden)

    Lapidus, Morris

    1958-03-01

    Full Text Available Las playas de Miami son uno de los centros de diversión más importantes de los Estados Unidos. A lo largo de ellas se multiplican los hoteles, rivalizando para ofrecer a sus clientes confort, comodidades y esparcimientos de todo género. Durante un año se trabajó en la construcción del hotel Edén Roc, uno de los más recientes. Se edificó en un solar de forma rectangular, cuyos lados menores están definidos por la Avenida Collins y el Océano. Si dividimos la parcela por una de sus diagonales, uno de los triángulos, el de base en la Avenida Collins, nos define aproximadamente el espacio ocupado por las construcciones en altura, y el otro, que tiene su base en el Atlántico, la zona de esparcimientos.

  12. Solar assisted district heating system Hanover-Kronsberg; Solar unterstuetzte Nahwaermeversorgung Hannover-Kronsberg

    Energy Technology Data Exchange (ETDEWEB)

    Schlosser, M.; Heuer, M.; Bodmann, M.; Fisch, M.N. [Technische Univ. Braunschweig (DE). Inst. fuer Gebaeude- und Solartechnik (IGS)

    2006-07-01

    Since mid-2000, the Hanover-Kronsberg pilot plant has been providing heat for 106 apartments in multiple dwellings. A solar collector system and a seasonal hot-water heat store are integrated in the plant. Auxiliary heat is provided by the district heating system of the Kronsberg development. Collector yields in the first year were below expectations. Leaky connections between the collector field and supply mains resulted in standstills and loss of profit. In 2004, all connections were replaced successively, and the hydraulic system of the collector circuit was modified. The performance data of the last few years are the basis of this contribution, which focuses on the experience with the collector system since its commissioning. (orig.)

  13. HOTEL INFORMATION SHANGHAI

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Le Royal Meridien Shanghai Le Royal Meridien Shanghai is located in the center of Shanghai and is one of the city's tallest landmarks at 66 stories high. The iconic Bund is a short walk down the Nanjinglu Pedestrian Walkway, which is just beside the hotel. All rooms and suites provide a 42" plasma TV, DVD/CD player, rain shower system, wireless and high-speed Internet access, and floor-to-ceiling glass windows.

  14. Fractional vortex Hilbert's Hotel

    CERN Document Server

    Gbur, Greg

    2015-01-01

    We demonstrate how the unusual mathematics of transfinite numbers, in particular a nearly perfect realization of Hilbert's famous hotel paradox, manifests in the propagation of light through fractional vortex plates. It is shown how a fractional vortex plate can be used, in principle, to create any number of "open rooms," i.e. topological charges, simultaneously. Fractional vortex plates are therefore demonstrated to create a singularity of topological charge, in which the vortex state is completely undefined and in fact arbitrary.

  15. How Customers Choose Hotels

    OpenAIRE

    Hera Oktadiana; Andhika Kurnia

    2011-01-01

    In the advancement of hospitality industry, thus it is important for hotel sales and marketing to understand the customer behavior in order to create effective marketing. Factors that influence customer behavior as individuality consist of personal and interpersonal factors. Personal factors include the needs, wants, motivation, perception, learning, personality, lifestyle, and self-concept. Meanwhile, interpersonal factors come from culture and sub-culture, group references, customers throug...

  16. Hotel Hilton, en Estambul

    Directory of Open Access Journals (Sweden)

    Arquitectos Skidmore – Owings – Merrill

    2017-06-01

    Full Text Available Una de las mayores atracciones de este hotel la constituye el magnífico panorama que se divisa desde la cúspide de la colina, sobre la cual se halla construido. A sus pies descansa la exótica ciudad y el Bósforo, que, tranquilo y sosegado, reproduce fielmente la silueta de la airosa mezquita y de los altos minaretes.

  17. A Marketing approach on how continuous processes improvement can contribute to hotel business Organic Growth

    OpenAIRE

    Ioana-Simona IVASCIUC; EPURAN Gheorghe

    2015-01-01

    Generating sustainable growth and profits is like finding a unicorn for most managers. Organic growth should be considered as an alternative for long-term growth in the hotel business. Designing the service process to deliver what customers expect from the hotel offer is a crucial component of encounter marketing. Hotels need to embrace the changes and ensure that their internal processes are aligned not just to current trends, but also to the expected future changes. Keeping u...

  18. A Marketing approach on how continuous processes improvement can contribute to hotel business Organic Growth

    OpenAIRE

    Ioana-Simona IVASCIUC; Gheorghe EPURAN

    2015-01-01

    Generating sustainable growth and profits is like finding a unicorn for most managers. Organic growth should be considered as an alternative for long-term growth in the hotel business. Designing the service process to deliver what customers expect from the hotel offer is a crucial component of encounter marketing. Hotels need to embrace the changes and ensure that their internal processes are aligned not just to current trends, but also to the expected future changes. Keeping u...

  19. TRENDS IN CROATIAN HOTEL INDUSTRY

    OpenAIRE

    Jasmina GRZINIC

    2008-01-01

    Tourism and hotel business is becoming one of the leading industries of the world. Therefore, an increased attention needs to be paid to the study of trends in tourism because they determine the trends in hotel industry. The purpose of the paper is to point out the importance of hotel industry as one of the most important elements of development in tourist economies. The paper aims at introducing the newest trends in modern hotel industry and offering a review of the recent trends of demand a...

  20. GREEN HOTEL SEBAGAI DAYA SAING SUATU DESTINASI

    OpenAIRE

    Sinangjoyo, Nikasius Jonet

    2015-01-01

    The goal of the research is describing the green hotel application program of the hotel industries in Yogyakarta, creation of competitiveness in tourism destination. Subject of the research is whole member of Indonesia Hotel & Restaurant Association, (PHRI) Yogyakarta, which classified as four and five star hotel, and have an environment document or green hotel certificate. This study is a descriptive qualitative research. The research shows that the green hotels standard application in Yogya...

  1. GREEN HOTEL SEBAGAI DAYA SAING SUATU DESTINASI

    OpenAIRE

    Sinangjoyo, Nikasius Jonet

    2015-01-01

    The goal of the research is describing the green hotel application program of the hotel industries in Yogyakarta, creation of competitiveness in tourism destination. Subject of the research is whole member of Indonesia Hotel & Restaurant Association, (PHRI) Yogyakarta, which classified as four and five star hotel, and have an environment document or green hotel certificate. This study is a descriptive qualitative research. The research shows that the green hotels standard application in Yogya...

  2. Service management in a selected hotel

    OpenAIRE

    MAŘÍKOVÁ, Veronika

    2016-01-01

    The main topic of this paper is the service management in a selected hotel The Savoy Hotel. It deals with suggestions how to improve management procedures in the hotel. In the theoretical part are defined and described hotel services, tourist industry, management, developmental trends in the hotel management area and so on. The practical part deals with the particular hotel Savoy. It analyses accessible data, elaboration financial analysis and questionnaire survey. The result is creating a pr...

  3. Management of Hotel Dining Information System

    OpenAIRE

    Liu, Fangyi

    2010-01-01

    Dining hotel management is more completed, more accurately, and effectively method for hotel and dining industries. It is an application based on modern hotel market. The information management system is already widely used in many fields at moment. Nowadays, with the dining hotel industries development, an advanced and scientific management system that could be more detailed and secure is needed. Hotel Dining Management system is extremely practical in the present hotel industry dining manag...

  4. Lifestyle hotels: New paradigm of modern hotel industry

    Directory of Open Access Journals (Sweden)

    Kosar Ljiljana

    2014-01-01

    Full Text Available The practice of modern hotel industry introduced to professional community the term 'lifestyle' hotel. The paper deals with the essential meaning of this term. This raises the question of the difference between the lifestyle and boutique hotels which are in practice often identified. The paper aims to resolve the basic dilemma - whether lifestyle hotel can be treated as a special type of hotel, or all types of hotels under certain conditions can fit into a group called 'lifestyle'. Closer defining of the term 'lifestyle' is a starting point for further discussion. This paper makes an attempt to overcome the uncritical use of the term 'lifestyle' in tourism and hospitality practice. Providing a clearer definition is necessary to establish standards for the typology of lifestyle hotels. These standards are primarily based on the criteria of market segmentation. Among them, psychographic criteria occupy a special place. To make lifestyle hotel more than a promotional slogan, it is necessary to confirm its market position. This means identifying specific target groups differentiated according to the main features of the lifestyle.

  5. CULTURE AND CREATIVITY IN THE HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Maria-Cristina IORGULESCU

    2015-11-01

    Full Text Available Academics’ have always had an interest in creativity, although the literature on this subject began to develop once the rate of progress in science, technology and other fields started to increase. Currently, it is generally considered that the countries with a less creative population will fail to be competitive at an international level. This principle can easily be applied in the business environment, where creativity is needed in order to innovate and to gain competitive advantage. The paper focuses on creativity in a specific economic sector: the hotel industry, aiming at highlighting the way this extremely needed ability is influenced by cultural values. As a result, the paper presents the influence of three of Hofstede’s socio-cultural values (individualism, power distance and long term orientation on employees’ creativity in the Romanian hotel industry.

  6. Hotell "St. Petersbourg" / Valdeko Vende

    Index Scriptorium Estoniae

    Vende Valdeko, 1920-

    2013-01-01

    Hotell Rataskaevu 7 hoones avati 1850. aastal. Kohe sai ta Tallinna teiseks esinduslikumaks võõrastemajaks. Hotelli ümberehitusest. Loetletud hotelli omanikud ja nimemuutused. Hotelli restoranist. Hotell oli Tallinna üks kallimaid. Tegemist on kõige pikemat aega pidevalt tegutsenud Tallinna hotelliga

  7. The Era of Budget Hotels

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    What began as an idea from an Internet posting is now set to sweep through China Asingle posting on the Internet gave birth to a large budget hotel brand.In 2001, the founder of ctrip.com, Ji Qi, noticed an online friend com-plaining that ctrip.com’s hotel reser-

  8. Kempinski Hotel Beijing Lufthansa Center

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    A shining star on the eastern part of Beijing Kempinski Hotel Beijing Lufthansa Center is located at the heart of the city, a fully integrated business complex with serviced apartments, top-class offices and showrooms. The hotel offers unrivaled conference, business and leisure facilities ideal for business travelers and leisure guests alike. Its impressive blend of grand Chinese cul-

  9. Hotell "St. Petersbourg" / Valdeko Vende

    Index Scriptorium Estoniae

    Vende Valdeko, 1920-

    2013-01-01

    Hotell Rataskaevu 7 hoones avati 1850. aastal. Kohe sai ta Tallinna teiseks esinduslikumaks võõrastemajaks. Hotelli ümberehitusest. Loetletud hotelli omanikud ja nimemuutused. Hotelli restoranist. Hotell oli Tallinna üks kallimaid. Tegemist on kõige pikemat aega pidevalt tegutsenud Tallinna hotelliga

  10. The Impact of Psychological Empowerment on Hotel Interns'Intention to Stay%心理授权对饭店实习生留职意向的影响研究

    Institute of Scientific and Technical Information of China (English)

    徐洪

    2014-01-01

    In recent years , the high employee turnover rate is a puzzle for hotel industry . This paper , by surveying 286 hotel interns , analyzes the relationship between psychological empowerment , job satisfaction and the intention to stay on the job . The results are as follows :unlike common workers , Self-determination does not have a significant affection on Interns'Intention to stay ;Among the four dimensions of Psychological empowerment , Impact , Meaning and Competence not only have direct influence on the intention to stay , but also Meaning and Competence indirectly affect the intention to stay through the job satisfaction ;Compared with the job satisfaction , psychological empowerment is more important for improving the intention to stay on the Job .%“用工荒”和“留人难”近年来已成为我国饭店业发展的瓶颈和难题。研究以286名饭店高职实习生为研究对象,分析了饭店实习生心理授权、工作满意度和留职意向之间的内在联系。得出以下结论:心理授权对实习生留职意向的影响与对在职人员的不同,表现为自主性对留职意向的影响不显著;心理授权四个维度中的工作影响力、工作意义和胜任力不仅直接对留职意向产生影响,而且工作意义和胜任力还通过工作满意度间接影响留职意向;相比工作满意度,实习生的心理授权感知水平对提高饭店实习生留职意向发挥更重要的作用。

  11. Constructing hotel brands: A multimodal analysis of luxury hotel homepages

    OpenAIRE

    Fei-Wen Cheng

    2016-01-01

    As e-marketing has become the dominant marketing mode in the hospitality industry, this study investigates how two luxury hotels represent and promote themselves through their major e-commerce platforms (i.e. hotel-owned websites). The verbal and visual texts of 51 website homepages owned by these two hotel chains are compiled and analyzed by drawing upon the corpus linguistic approach for verbal analysis and Kress and van Leeuwen’s (2006) visual grammar framework for image analysis. The find...

  12. 27 CFR 31.82 - Hotels.

    Science.gov (United States)

    2010-04-01

    ... 27 Alcohol, Tobacco Products and Firearms 1 2010-04-01 2010-04-01 false Hotels. 31.82 Section 31... Same Premises § 31.82 Hotels. The proprietor of a hotel who conducts the sale of liquors throughout the hotel premises is only required to register under this part for one place. For example, different...

  13. Agency-Hired Hotel Housekeepers

    Science.gov (United States)

    Sanon, Marie-Anne V.

    2014-01-01

    Hotel housekeepers experience unique workplace hazards and characteristics that increase their risks for poor health outcomes. Today’s agency-hiring practices may further marginalize hotel housekeepers and negatively impact their health. Yet the impact of such hiring practices on the health of this vulnerable worker group remains unexplored. This article presents the debate regarding agency-hiring practices and how these practices may influence the health and well-being of hotel housekeepers. Implications for occupational health nurses are also discussed. PMID:24512722

  14. Building Hotel Revenues through Tourism

    Directory of Open Access Journals (Sweden)

    John D. Murtha, CHA

    2013-01-01

    Full Text Available When evaluating ways to maximize revenues, hotel executives should consider supporting the efforts of local destination marketing organizations. Helping to build and sustain travel to a city or region can benefit individual hotels, by combining resources and energy on marketing tactics that would otherwise be too ambitious or costly for a single property to pursue on its own. The market in Boston and adjacent Cambridge, Massachusetts offers an interesting case study for understanding the interaction of hotels and destination marketing organizations. The author includes action steps for hoteliers who would like to become more involved in such efforts.

  15. Kubija Hotell-Loodusspaa = Kubija Hotel-Nature Spa

    Index Scriptorium Estoniae

    2012-01-01

    Võrus Männiku tee 43A asuva Kubija Hotell-Loodusspaa sisekujundusest. Sisearhitektid Tiiu Truus ja Birgit Jaanus (Stuudio Truus). Arhitektid Indrek Tiigi ja Helle-Triin Hansumäe. Loetletud Stuudio Truus tehtud töid

  16. Constructing hotel brands: A multimodal analysis of luxury hotel homepages

    Directory of Open Access Journals (Sweden)

    Fei-Wen Cheng

    2016-04-01

    Full Text Available As e-marketing has become the dominant marketing mode in the hospitality industry, this study investigates how two luxury hotels represent and promote themselves through their major e-commerce platforms (i.e. hotel-owned websites. The verbal and visual texts of 51 website homepages owned by these two hotel chains are compiled and analyzed by drawing upon the corpus linguistic approach for verbal analysis and Kress and van Leeuwen’s (2006 visual grammar framework for image analysis. The findings indicate that despite some similarities in their web-mediated communication strategies, each hotel firm has discursive strategies that reveal diverging attitudes in their choices of various semiotic resources to construct their own brand identities. This study contributes to the academic literature on web-mediated tourism discourse by showing how a multimodal analysis can add insights to brand formulation.

  17. Kubija Hotell-Loodusspaa = Kubija Hotel-Nature Spa

    Index Scriptorium Estoniae

    2012-01-01

    Võrus Männiku tee 43A asuva Kubija Hotell-Loodusspaa sisekujundusest. Sisearhitektid Tiiu Truus ja Birgit Jaanus (Stuudio Truus). Arhitektid Indrek Tiigi ja Helle-Triin Hansumäe. Loetletud Stuudio Truus tehtud töid

  18. Hotel to Phase out Disposable Articles

    Institute of Scientific and Technical Information of China (English)

    2002-01-01

    Several hotels in Changsha, Shanghai and Kunming have recently staged a Green Hotel campaign: hotels will not offer disposable toothbrushes, toothpaste, slippers, combs or bottled shampoo and body lotion to their guests unless requested. Meanwhile a Green Hotel Standard has been issued, proscribing "disposable articles, such as toothbrushes, soap, combs and slippers," and stipulating that "textiles, such as bathrobes, towels and pillowslips, in hotel rooms are to be changed strictly at the request of guests,

  19. Empowerment: Hotel employees’ perspective

    Directory of Open Access Journals (Sweden)

    Kartinah Ayupp

    2010-12-01

    Full Text Available An empowered worker is a knowledgeable worker. Thus, the aims of this study were to examine how empowerment is perceived by the front-line hotel employees and secondly, to identify the factors affecting empowerment within the industry. Factors such as communication, coaching, participation, training and reward were examined for any significant relationship with empowerment, along with whether the employee’s socio-demographic characteristics affected their perceptions of empowerment. The findings indicated that except for gender, socio-demographic factors were not a strong influence on the diffusion of empowerment among employees. In order to ensure that the employees feel empowered, factors such as communication, coaching, participation, training and reward should be given due attention by the management.  Based on the findings, implications for companies are discussed and further research is suggested.

  20. San Pedro Hacienda Hotel

    Directory of Open Access Journals (Sweden)

    Neutra, Richard J.

    1960-05-01

    Full Text Available Una de las arterias principales de Los Angeles, la carretera de acceso desde Western Avenue, que relaciona la ciudad con su puerto, permite llegar fácilmente, a través de una pequeña desviación, a la entrada principal del hotel. El sencillo grupo de edificios que lo constituyen, se amolda a la pendiente del terreno, acusando el juego de volúmenes y de sol y sombra para aumentar el interés visual. Al fondo, la severidad del paisaje montañoso contrasta con la tranquilidad del mar, que en este caso, pese a ser el Océano Pacífico el gran mar occidental americano, aparece al E., por estar el edificio situado en la orilla oriental de la península de Falos Verdes.

  1. Deadly Hotel Blaze

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Firefighters comb a destroyed hotel in Yiwu City, Zhejiang Province, looking for the cause of a fire that killed 11 people on February 15. An initial investigation showed the blaze was caused by the ignition of aging power lines. Yiwu in east China is the country’s largest trade hub of consumer commodities. It has more than 1,400 accessories enterprises and nearly 90,000 employees, with major product categories in necklaces, earrings, rings, brooches and ties. According to the Ministry of Public Security, 10,360 fires were reported across China during the Lunar New Year holiday (February 6-12), which claimed 59 lives and incurred economic losses of 23.8 million yuan ($3.3 million). Firefighters involved in rescue efforts saved 7,741 people, the ministry said.

  2. How Customers Choose Hotels

    Directory of Open Access Journals (Sweden)

    Hera Oktadiana

    2011-05-01

    Full Text Available In the advancement of hospitality industry, thus it is important for hotel sales and marketing to understand the customer behavior in order to create effective marketing. Factors that influence customer behavior as individuality consist of personal and interpersonal factors. Personal factors include the needs, wants, motivation, perception, learning, personality, lifestyle, and self-concept. Meanwhile, interpersonal factors come from culture and sub-culture, group references, customers through stages before deciding to purchase. Begin with the awareness about the needs, customers then find information about the product or service that could be used to solve the problems. After having the information, customers select the best product and service before deciding to purchase. After purchasing, the last stage is evaluation of product and service, whether it is satisfying or not.

  3. HOTEL MAINTENANCE MANAGEMENT : Strategic practices in hotel operation

    OpenAIRE

    Aryee, Susan

    2011-01-01

    Purpose The purpose is to identify responsibility of owners and operators for maintenance of assets, fixtures and fittings, to identify maintenance management strategies adopted for the efficient operation of hotels and to find out difficulties faced by operators in implementing these strategies. Methodology Four interviews provided supplementary data for the main data collection phase involving administration of 64 questionnaires to hotel operators and maintenance managers. Findings The hote...

  4. The Impact of Management and Organizational Culture on Creativity in the Hotel Industry

    Directory of Open Access Journals (Sweden)

    Olimpia State

    2014-11-01

    Full Text Available In today`s business environment, characterized by instability and unpredictability, organizations` success depends on their ability to adapt and manage the changes required. Therefore, in order to achieve long-term corporate success, companies need to have a culture that encourages creativity and innovation. The aim of the article is to investigate the link between corporate culture and creativity and the impact of the management form on organizational culture. The research highlights the Romanian hotel industry culture, using Hofstede`s model. Considering their impact on innovation, there were taken into consideration three factors: individualism, power distance and long term orientation. The article investigates how these factors are influenced by the hotel`s exploitation form and their impact on organizational creativity. The research was conducted on two hotels in Bucharest, affiliated to an international hotel chain. In order to identify the impact of the exploitation form on the hotel`s organizational culture, one of the accommodation units is operated under a management contract, while the other operates under a franchise agreement. The study is based on a survey conducted among the employees of the two hotels. Results indicate differences regarding the corporate culture between the hotel operated under a management contract and the unit operated under a franchise agreement. Recommendations on how to foster employees` creativity are suggested. The implications of the findings are discussed, considering the limitations and future research directions.

  5. ORGANIZATION OF BUSINESS IN HOTEL HOUSEKEEPING

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2015-01-01

    Full Text Available Hotel housekeeping department is represented in every organizational structure of the hotel, and its size and structure depends on the type and size of the hotel, basic offer and contents, category of the hotel, the level of usage and the duration of the hotel business. The primary role of hotel housekeeping is cleaning and maintenance of hotel units and rooms, and the selection of the head hotel housekeeper, who will successfully lead the housekeeping department is extremely important for a successful business, recognition and reputation of the hotel. In addition to higher or university education and language skills, the head housekeeper must have the management skills related to planning, organizing, leading and controlling, as well as general and professional knowledge of psychology of work and hygiene. The head hotel housekeeper, as a hotel manager, organizes, directs and controls the work of hotel housekeeping. It is responsible for the accuracy of the occupancy rate report, preparation of rooms and other hotel units, to achieve the highest level of quality of hotel services, training of employees, for the application of standards and for continuous application of business policy of the hotel

  6. Analysis of customer satisfaction in the hotel of Sheraton Prague Charles Square Hotel

    OpenAIRE

    Szabó, Tomáš

    2010-01-01

    This bachelor thesis deals with the issues of customer satisfaction in the particular Prague hotel. It attempts to describe the overall customer satisfaction and its development throughout the existence of the hotel. In addition, it analyses its impact on loyalty to the brand of the hotel brand and the willingness of customers to recommend the hotel to their friends. It stresses the impact of the benefit of hotel loyalty program to brand loyalty of the hotel. This thesis seeks to answer the p...

  7. Hotel business in Porto Alegre

    National Research Council Canada - National Science Library

    Carla Schlieper Castilho; Naira de Oliveira Peroni

    2007-01-01

    This article intends to discuss the beginnings and evolution of hotel business in Porto Alegre City, relating the upsurge of these facilities with its historic context and locating them in time and space...

  8. Hotel business in Porto Alegre

    National Research Council Canada - National Science Library

    Carla Schlieper Castilho; Naira de Oliveira Peroni

    2008-01-01

      This article intends to discuss the beginnings and evolution of hotel business in Porto Alegre City, relating the upsurge of these facilities with its historic context and locating them in time and space...

  9. Hotel business in Porto Alegre

    Directory of Open Access Journals (Sweden)

    Carla Schlieper Castilho

    2007-11-01

    Full Text Available This article intends to discuss the beginnings and evolution of hotel business in Porto Alegre City, relating the upsurge of these facilities with its historic context and locating them in time and space. This study identifies, classifies and discusses several types of lodging facilities settled between 1732 and 1940 and describes the particular characteristics of each one. This article also discusses the importance of selected hotels that became markers of the social and political history of the city.

  10. Towards Universal Design Hotels in Denmark.

    Science.gov (United States)

    Grangaard, Sidse

    2016-01-01

    Based on the research project 'Accessible Hotel Rooms' that studies the balance between the experience of supply and demand regarding accessibility features in Danish hotel rooms, this paper demonstrates factors having an influence on Universal Design hotels in Denmark. The research project was financed by the Danish Transport and Construction Agency. Different notions in the hotel sector of the current supply and demand for Universal Design hotel rooms are identified, as well as future demand. Despite supplying accessible rooms, some hotels do not advertise their accessibility features on their website. There exists an attitude in the hotel sector that functions as a barrier for Universal Design: if there are enough guests, for example business travellers, then why market the hotel on Universal Design? The paper points out the coherence between the understanding of the users and the view of demand. Another important factor is Corporate Social Responsibility, which can be regarded as a strategy or platform towards Universal Design hotels.

  11. Fairmont Hotels and Resorts : hospitality, tradition, environmental stewardship and energy savings go hand in hand

    Energy Technology Data Exchange (ETDEWEB)

    Pinault, K. [Fairmont Hotels and Resorts, Toronto, ON (Canada). Design and Construction

    2003-06-01

    Headquartered in Toronto, Ontario, Fairmont Hotels and Resorts Inc. operates 81 world-class luxury hotels and resorts in Canada, United States, Mexico, Bermuda, Barbados and the United Arab Emirates. In 1990, Fairmont Hotels launched a green program for all its Canadian hotels as part of its commitment to become a world leader in establishing environmental practices for the hotel industry. Fairmont's policies for energy efficiency, water conservation, purchasing and waste minimization have won international awards. The energy efficiency measures benefit both the company and society through savings in operating costs and reducing carbon dioxide emissions, thereby helping Canada meets its international obligation to reduce greenhouse gas emissions that contribute to climate change. Electricity makes up the greatest part of the hotel chain's huge energy bills, costing more than $29 million annually. The remainder of the energy bill consists of natural gas, propane, water, steam and kitchen fuel costs. Many of Fairmont's hotels are historic properties whose physical layout present greater challenges than retrofitting new construction. The retrofits so far have included improvements in lighting fixtures, laundry facilities, HVAC systems, parking garages and boiler rooms. Since 1998, energy retrofits at Fairmont hotels across Canada have resulted in substantial energy savings. 2 tabs., 4 figs.

  12. Prevalence and Correlates of Depressive Symptoms Among High School Students in Hanover, Jamaica

    Directory of Open Access Journals (Sweden)

    Olaniyi J. Ekundayo

    2007-01-01

    Full Text Available The objective of this study was to determine the prevalence of depressive symptoms in Jamaican adolescents and examine its association with individual and family factors. We used an abbreviated form of the Beck's Depression Inventory II (BDI-II to assess depressive symptoms among 748 students, attending public high schools in the parish of Hanover Jamaica. In the analysis, we classified adolescents with scores in the upper quartile of the depressive symptom score as having depressive symptoms. Multivariate logistic regression was used to determine the predictors of depressive symptoms. 14.2% of participants reported depressive symptoms. There was association between engagement in sexual activity [Odds Ratio (OR = 1.61, 95% Confidence Interval (CI = 1.02-2.51], parental monitoring of adolescent activity (OR=2.04, 95%CI=1.33 -3.12, maternal affection and support (OR= 4.07, 95%CI= 2.62-6.33, and paternal affection and support (OR= 1.58, 95%CI= 1.05-2.39 with self reported depressive symptoms at the bivariate level. In the final model, depressive symptoms was associated with perceived lack of maternal affection and support (OR= 4.06, 95%CI= 2.61-6.32 and showed marginal association with being sexually experienced (OR= 1.59, 95%CI= 1.00-2.52. As most homes are female-headed, establishing support systems for the mother to take care of their adolescent children may decrease the odds of depressive symptoms. Sexually experienced adolescents may require screening for depression. Further research is required to fully explore all factors that could predispose Jamaican adolescents to depression.

  13. Characterization of troponin responses in isoproterenol-induced cardiac injury in the Hanover Wistar rat.

    Science.gov (United States)

    York, Malcolm; Scudamore, Cheryl; Brady, Sally; Chen, Christabelle; Wilson, Sharon; Curtis, Mark; Evans, Gareth; Griffiths, William; Whayman, Matthew; Williams, Thomas; Turton, John

    2007-06-01

    The investigations aimed to evaluate the usefulness of cardiac troponins as biomarkers of acute myocardial injury in the rat. Serum from female Hanover Wistar rats treated with a single intraperitoneal (IP) injection of isoproterenol (ISO) was assayed for cardiac troponin I (cTnI) (ACS: 180SE, Bayer), cTnI (Immulite 2000, Diagnostic Products Corporation) and cardiac troponin T (cTnT) (Elecsys 2010, Roche). In a time-course study (50.0 mg/kg ISO), serum cTnI (ACS:180SE) and cTnT increased above control levels at 1 hour postdosing, peaking at 2 hours (cTnI, 4.30 microg/L; cTnT, 1.79 microg/L), and declined to baseline by 48 hours, with histologic cardiac lesions first seen at 4 hours postdosing. The Immulite 2000 assay gave minimal cTnI signals, indicating poor immunoreactivity towards rat cTnI. In a dose-response study (0.25 to 20.0 mg/kg ISO), there was a trend for increasing cTnI (ACS:180SE) values with increasing ISO dose levels at 2 hours postdosing. By 24 hours, cTnI levels returned to baseline although chronic cardiac myodegeneration was present. We conclude that serum cTnI and cTnT levels are sensitive and specific biomarkers for detecting ISO induced myocardial injury in the rat. Serum troponin values reflect the development of histopathologic lesions; however peak troponin levels precede maximal lesion severity.

  14. Hotel Don Pepe. Marbella

    Directory of Open Access Journals (Sweden)

    Población, Eleuterio

    1965-07-01

    Full Text Available This splendid building, located at «Las Merinas», is a new source of interest in the beautiful Costa del Sol. It has been made with the most modern materials and techniques. It has an outstanding view over the sea and it has seven standardized floor levels occupied by single rooms, whilst other parts of the building are taken up with small apartments. The recreation zone includes a bar, swimming pools for children and adults, and a cabaret. The ground floor has a main entrance hall, reception offices, shopping corridor, great hall, tea room, and bar. The second floor has a breakfast room, connecting two banqueting halls, hairdresser's, sauna baths, gymnasium, administrative offices, and the manager's flat. The services zone comprises the kitchen, a dining room for various members of the senior staff, post office, laundry, and other standard facilities. The celler serves as a general store and also as wine storage. This hotel has a most impressive functional aspect, and sets a new standard of comfort and luxury for the benefit of tourists who visit this fashionable and picturesque part of the Mediterranean coast.Este espléndido edificio, situado en la finca «Las Merinas», es un atractivo más de la bellísima Costa del Sol malagueña. Se ha instalado de acuerdo con los más modernos materiales y técnicas, disfrutando de bellas vistas hacia el mar, y dispone de: un bloque con siete plantas-tipo de habitaciones, otro de apartamentos auxiliares de pequeña altura, y la zona de recreo, con bar, piscinas para niños, nadadores y saltos, y sala de fiestas. La planta baja aloja: el acceso principal, recepción, conserjería, galería comercial, gran hall, salón de té, bar, etc. La entreplanta comprende: el comedor de desayunos, en conexión con dos comedores para banquetes; peluquerías, sauna, gimnasio, administración y vivienda del director, aparte de la zona de servicios, con cocina, comedores varios de jefes, personal, correos, lavander

  15. HOTEL SERVICE, ASSUMPTION AND STARTER OF THE TOURISM DEVELOPMENT

    Directory of Open Access Journals (Sweden)

    Daliborka Blazeska

    2016-12-01

    Full Text Available The tourism worldwide is continuously making high development ascent and the same is a result of the expansion in the hotel industry. About that is very remarkable the improvement of the working processes, i.e. the quality of the service, but also the construction of numerous new facilities, which together affects the competition on the international tourism market, where Republic of Macedonia also gives its national tourism product. This paper pays special attention to the hotel service and the staff which are its inevitable and irreplaceable factor, and on which depends the guest satisfaction. In this paper is emphasized the monitoring the satisfaction of the hotel guests with hotel service, in the hotel complexes. The results confirm that Republic of Macedonia is recognized on the tourism market for the great and unique hospitality of the population in general, but also of the tourism staff. But that doesn’t mean that in future shouldn’t be paid attention on even greater improvement of the services quality.

  16. TOWARDS A RESOURCE-BASED VIEW OF THE FIRM PERSPECTIVE ON ENHANCING CUSTOMER RELATIONSHIPS IN THE HOTEL INDUSTRY

    OpenAIRE

    Drohan, Richard; Foley, Anthony; Lynch, Patrick

    2009-01-01

    The Irish hotel industry is facing major challenges, with a rapidly increased bed capacity in the sector accompanied by an international economic slump. In addition, hotel guests have increasingly high levels of expectation about the quality of their hotel experience, and are sharing these views through travel sites such as Tripadvisor.com. This reinforces the need articulated in national strategy to enhance the business capability of Irish tourism firms (Fáilte Ireland 2004; Tourism Policy R...

  17. Final work plan : supplemental upward vapor intrusion investigation at the former CCC/USDA grain storage facility in Hanover, Kansas.

    Energy Technology Data Exchange (ETDEWEB)

    LaFreniere, L. M.; Environmental Science Division

    2008-12-15

    The Commodity Credit Corporation (CCC), an agency of the U.S. Department of Agriculture (USDA), operated a grain storage facility at the northeastern edge of the city of Hanover, Kansas, from 1950 until the early 1970s. During this time, commercial grain fumigants containing carbon tetrachloride were in common use by the grain storage industry to preserve grain in their facilities. In February 1998, trace to low levels of carbon tetrachloride (below the maximum contaminant level [MCL] of 5.0 {micro}g/L) were detected in two private wells near the former grain storage facility at Hanover, as part of a statewide USDA private well sampling program that was implemented by the Kansas Department of Health and Environment (KDHE) near former CCC/USDA facilities. In 2007, the CCC/USDA conducted near-surface soil sampling at 61 locations and also sampled indoor air at nine residences on or adjacent to its former Hanover facility to address the residents concerns regarding vapor intrusion. Low levels of carbon tetrachloride were detected at four of the nine homes. The results were submitted to the KDHE in October 2007 (Argonne 2007). On the basis of the results, the KDHE requested sub-slab sampling and/or indoor air sampling (KDHE 2007). This Work Plan describes, in detail, the proposed additional scope of work requested by the KDHE and has been developed as a supplement to the comprehensive site investigation work plan that is pending (Argonne 2008). Indoor air samples collected previously from four homes at Hanover were shown to contain the carbon tetrachloride at low concentrations (Table 2.1). It cannot be concluded from these previous data that the source of the detected carbon tetrachloride is vapor intrusion attributable to former grain storage operations of the CCC/USDA at Hanover. The technical objective of the vapor intrusion investigation described here is to assess the risk to human health due to the potential for upward migration of carbon tetrachloride and

  18. Organizing capacities and union priorities in the hotel sector in Oslo, Dublin, and Toronto

    National Research Council Canada - National Science Library

    Ann Cecilie Bergene; David Jordhus-Lier; Anders Underthun

    2014-01-01

      In this article, we draw international comparisons between industrial relations regimes in the hotel sector and compare relevant trade union experiences in the selected metropolitan areas of Oslo, Dublin, and Toronto...

  19. HOTEL FRANCHISING IN RUSSIA IN THE LIGHT OF THE DOMESTIC TOURISM DEVELOPMENT

    Directory of Open Access Journals (Sweden)

    M. S. Shakhova

    2016-01-01

    Full Text Available This article discusses future prospects of franchising development of hotel chains in Russia. The relevance is due to the strong growth of domestic tourism in recent years. So, it becomes necessary to increase the number of hotels and rise the quality of tourist services.Goal/objectives. The purpose of this article is to identify the advantages of franchising for the development of hotel chains. To achieve this goal, the author has posed and solved the following tasks: analyze the current situation on the hotel market of Russia, tendencies of its development, uncovered potential hotel franchise for the successful development of domestic tourism in Russia.Methodology. The theoretical basis of this article leans on the work of Russian researchers, in the hotel industry, analyst reports made by consulting companies. Also the author takes into account experience of real participants of this business. As a methodological basis of this article, the author used: analysis, synthesis, analogy, comparison, induction and deduction.Results. Franchising is one of the most eff ective ways of of hotel business development today, which, unfortunately, has not yet received wide distribution in Russia.Conclusions/significance. The development of domestic tourism in every country requires a stable growth in the amount of hotels and an improvement of tourism services quality.Current world practice proves that hotel franchising could help to reach this target. In spite of novelty of franchising in Russian industry, this tool has already successfully used in major international hotel chains in several Russian regions. And today Russian hotel chains more and more approve the benefits of franchising development. However, the its development is slow due to the unfavorable business climate in Russia.

  20. New Challenges for an ‘Old’ Hotel

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    In Beijing’ s hotel market, there are now about 60 five-star hotels, many of which have been established in recent years, intensifying competition in the market. Opened in 1992, Kempinski Hotel Beijing Lufthansa Center is among the earliest five-star hotels in Beijing operated by foreign hotel management groups. Recently, the hotel welcomed a new general manager.

  1. Installation Technology of the Multi-layer Curved Space Truss of the Podium in Long Wish Hotel International%华西龙希国际大酒店裙房多层曲面网架安装技术

    Institute of Scientific and Technical Information of China (English)

    周琦; 蔡金志

    2012-01-01

    华西龙希国际大酒店裙房为多层曲面网架结构,结构复杂、节点坐标定位要求高、施工难度大.根据结构特点和现场条件,采用了满堂脚手架及集束钢管柱支撑、高空散拼与单元拼装相结合的安装技术、全站仪三维空间坐标测量控制技术,完成了复杂造型的网架工程安装.同时介绍了网架临时支撑卸载的基本原则及方法、卸载工艺及顺序、卸载变形监测等.%The podium of Long Wish Hotel International is a multi-layer curved space truss structure. The complex structural form imposes high requirements to node coordinate positioning and brings construction difficulty. According to the structural characteristics and field situation, the full scaffolds and collected steel tube column were used for supports, the combination of the partial assemblies at high altitude and unit assembly were used for installation, and the total station instrument was used for measurement and controlling of the 3D coordinates. These technologies were shown to have successfully finished the construction of the space truss. This paper also introduced the basic principle and methods of the unloading of temporary supports for the space truss, as well as the technique and sequence of unloading and unloading deformation monitoring.

  2. Nature in Hotel

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    Marriott International and Conservation International recently partnered up to form Nobility of Nature, an ambitious program providing grants to sustainable conservation efforts for preserving fresh water sources in China. The first such initiative was to provide

  3. Territorial expansion of hotel chains in countries of South-eastern Europe

    Directory of Open Access Journals (Sweden)

    Petrović Marko D.

    2013-01-01

    Full Text Available The paper discusses the market of Serbia and neighboring nine countries: Slovenia, Croatia, Bosnia and Herzegovina, Montenegro, Albania, Macedonia, Romania, Bulgaria and Greece. The aim is to present a comparison with the number of hotel chains, brands and facilities in the surveyed countries in South-eastern Europe. While Serbia, Slovenia, Macedonia and Romania almost exclusively attractive as the continental areas, countries such as Greece, Croatia, Bulgaria and Montenegro are popular mass bathing tourism destinations. This fact directly indicates the types of international hotel facilities (in first case there are city and conference types and in the other case there are resorts. The results show that a total of 21 international hotel chains are operating in the observed region, with the dominance of the markets of Bulgaria, Greece and Romania. Among them, Bulgaria has the largest number of individual hotel chains (11 chains, but Greece prevails when it comes to international hotel brands (19 brands and individual objects (71 facilities. On the other side, the Serbian market has relatively modest offer with a total of seven hotel chains and eight brands, while the number of individual objects are significantly lower of the region maximum (only 13 objects. Based on the above, the observed countries are relatively new and potentially important macro market for future investments in hotel facilities. [Projekat Ministarstva nauke Republike Srbije, br. 47007

  4. Towards Universal Design Hotels in Denmark

    DEFF Research Database (Denmark)

    Grangaard, Sidse

    2016-01-01

    Based on the research project ‘Accessible Hotel Rooms’ that studies the balance between the experience of supply and demand regarding accessibility features in Danish hotel rooms, this paper demonstrates factors having an influence on Universal Design hotels in Denmark. The research project...... was financed by the Danish Transport and Construction Agency. Different notions in the hotel sector of the current supply and demand for Universal Design hotel rooms are identified, as well as future demand. Despite supplying accessible rooms, some hotels do not advertise their accessibility features...... on their website. There exists an attitude in the hotel sector that functions as a barrier for Universal Design: if there are enough guests, for example business travellers, then why market the hotel on Universal Design? The paper points out the coherence between the understanding of the users and the view...

  5. The Modern Marketing Communications of Hotel Enterprises

    National Research Council Canada - National Science Library

    Vlashchenko Nataliia M

    2017-01-01

    The article is aimed at studying the features of marketing communications in the hotel industry and developing scientific-practical recommendations to activate their use at the level of domestic hotel enterprises...

  6. Barons Hotels - uus hotellikett, uued hotellid

    Index Scriptorium Estoniae

    2007-01-01

    Eelmisel aastal moodustatud hotellikett Barons Hotels OÜ opereerib Tallinnas kolme hotelli, need on eksklusiivne butiikhotell Barons, moodne äri-, konverentsi- ja puhkereisijate hotell Euroopa ja mugav kahetärnihotell Braavo!

  7. Barons Hotels - uus hotellikett, uued hotellid

    Index Scriptorium Estoniae

    2007-01-01

    Eelmisel aastal moodustatud hotellikett Barons Hotels OÜ opereerib Tallinnas kolme hotelli, need on eksklusiivne butiikhotell Barons, moodne äri-, konverentsi- ja puhkereisijate hotell Euroopa ja mugav kahetärnihotell Braavo!

  8. Towards Universal Design Hotels in Denmark

    DEFF Research Database (Denmark)

    Grangaard, Sidse

    2016-01-01

    Based on the research project ‘Accessible Hotel Rooms’ that studies the balance between the experience of supply and demand regarding accessibility features in Danish hotel rooms, this paper demonstrates factors having an influence on universal design hotels in Denmark. The research project...... was financed by the Danish Transport and Construction Agency. Different notions in the hotel sector of the current supply and demand for universal design hotel rooms are identified, as well as future demand. Despite supplying accessible rooms, some hotels do not advertise their accessibility features...... on their website. There exists an attitude in the hotel sector that functions as a barrier for universal design: if there are enough guests, for example business travelers, then why market the hotel on universal design? The paper points out the coherence between the understanding of the users and the view...

  9. Energy improvements in the hotel industry

    OpenAIRE

    Cingoski, Vlatko; Biljana PETREVSKA; Trajkov, Nikola; Golubovski, Roman; Gelev, Saso

    2015-01-01

    The study explores determinants of energy consumption and efficiency in the hotel industry. It was conducted in Macedonia among managers of three, four and five-star hotels and identified the influencing factors of managing environmental protection practices. Results show that hotel category matters when addressing environmental policy issues. The evidence indicates that hotels support the European environmental impact assessment regulation, but there is a lack of interest due to restricted f...

  10. In Hotels, Health and Spas Equals Wealth

    Directory of Open Access Journals (Sweden)

    Andrea Foster

    2015-02-01

    Full Text Available Business is back for hotels across the United States with occupancy levels surpassing long-run averages and hotels raising room rates more aggressively. The hotel industry has finally climbed out of the recovery period following the Great Recession as people are traveling more than ever before, and at higher prices.

  11. In Hotels, Health and Spas Equals Wealth

    OpenAIRE

    Andrea Foster; Jenna Finkelstein

    2015-01-01

    Business is back for hotels across the United States with occupancy levels surpassing long-run averages and hotels raising room rates more aggressively. The hotel industry has finally climbed out of the recovery period following the Great Recession as people are traveling more than ever before, and at higher prices.

  12. Born to Bein the Hotel Business

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    In the 1970s, a 12-year-old British boy visited a local hotel with his family for the first time. He found the back entrance of the hotel and explored the employee-only areas. He was fascinated by the completely different world from the glamorous front part of the hotel.

  13. MARKETING IN HOTEL CORPORATION AND SPORT MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Miodrag Koprivica

    2009-11-01

    Full Text Available Sportsmen are customers of hotel services, therofore sports managers must have about their organization and work. In the hotel business there are at least three involved parties, and each one of them has one or more main goals. Main goal of the hotel owners is to make profit, hotel employees is to earn their salaries and the hotel guests main goal is to get the satisfac- tion through the services that hotel offers. Main assignment of the hotel management is to create business strategy which would lead to satisfaction of all three involved parties. Favoring one of the involved party’s needs that leads to other parties disadvanta- ge is not a formula of successful management. Mission and vision of the hotel business are determined by the hotel owners them- selves. The goal of the hotel management is to “translate” the general business philo- sophy into goals, plans and measures in order to achieve the before mentioned philo- sophy. Determining of the (really achievable vision, “dream of success” if you will, is the foundation of the total and successful business politics in the hotelier business. The goal of this work is to answer the questions of the usefulness of the hotels marketing mix, diverse commercial tools and the resource size which hotels use for mar- keting. All in the function of general alignment of the universal business politics and concrete plans and functions.

  14. From the american apartment hotel to nowadays

    OpenAIRE

    Puigjaner Barberà, Anna

    2012-01-01

    There was a time in the United States when hotels served as ad hoc homes, providing full time housing as well as hotel services. At that moment, hotel life blurred the difference between tourist architecture and housing architecture. Nowadays those dwelling typologies can become a reference to ensure social benefit on new touristic areas or existing ones. Peer Reviewed

  15. Hotell Radisson SAS = Radisson SAS Hotel / Inga Raukas

    Index Scriptorium Estoniae

    Raukas, Inga, 1967-

    2001-01-01

    Projekteerija Arhitektuuribüroo Künnapu & Padrik. Arhitektid Vilen Künnapu, Ain Padrik, Eero Palm, Tarmo Maiste. Sisekujundajad Christian Lundwall, Jan Öberg. Konstruktsioonid: Teuvo Meriläinen, Jyrki Rautamäki. Projekt ja hotell valmis 2000. 12 ill.: korruste plaanid, sise- ja välisvaated

  16. Hotell Radisson SAS = Radisson SAS Hotel / Inga Raukas

    Index Scriptorium Estoniae

    Raukas, Inga, 1967-

    2001-01-01

    Projekteerija Arhitektuuribüroo Künnapu & Padrik. Arhitektid Vilen Künnapu, Ain Padrik, Eero Palm, Tarmo Maiste. Sisekujundajad Christian Lundwall, Jan Öberg. Konstruktsioonid: Teuvo Meriläinen, Jyrki Rautamäki. Projekt ja hotell valmis 2000. 12 ill.: korruste plaanid, sise- ja välisvaated

  17. The Evolution of Dual-Branded Hotels: How the Marriott/Starwood Acquisition Enhances Opportunities for Developers

    Directory of Open Access Journals (Sweden)

    Jonathan Jaeger

    2016-01-01

    Full Text Available Should the deal ultimately close, the recently announced acquisition of Starwood Hotels and Resorts Worldwide, Inc. (HOT by Marriott International (MI will be a lodging industry game changer. MI is a trailblazer of the dual-branded hotel trend and will be well poised to accelerate this concept by capitalizing on its newly-expanded suite of brands.

  18. Energy Auditing and Efficiency in a Chain Hotel - the Case of Scandic, Jaerva Krog

    Energy Technology Data Exchange (ETDEWEB)

    Simanic, Branko

    2011-07-01

    Energy efficiency and conservation measures in hotels is an area of research at the Dept. of Energy Technology, Royal Inst. of Technology in Stockholm (KTH), Sweden. As a continuation of the research work, this project was focused on a hotel's resource-use performance, considering both internal and external factors that influence their consumption. The work comprised a literature study on energy efficiency and conservation measures in the built environment, focusing on hotel buildings, as well as an analysis of existing building assessment tools. An auditing and monitoring process was applied at one Scandic hotel, Jaerva Krog, which was selected with the support of Scandic management. Another four Scandic hotels were included in this study, using their data on energy/water consumption for the past five years. The tourism industry is one of the world's largest single industries, experiencing rapid expansion in recent decades. The number of international tourist arrivals increased from 441 million in 1990 to 763 million in 2004 (WTO, 2005). The hotel industry forms the largest part of the tourism industry with more than 300 000 hotels worldwide. Hotels offer their lodging capacities with the highest possible comfort and quality, without compromise. High demands on comfort and the level of services offered require an intensive utilization of energy and water. The price of energy has been increasing continuously during the last few years, with electricity increasing 6 % on an annual basis, which has made energy expenses increase rapidly during the past years. Adding high energy costs to concerns about CO{sub 2} emissions, highlights the importance of accurate information for energy management within any hotel facility. A need to decrease energy expenditure demands depending of knowledge relating to hotel facility consumption. The objective of this thesis is to understand energy performance and energy distribution within one typical chain hotel facility, and

  19. Room-Maid in Hotel

    Science.gov (United States)

    Hotel and Catering Industry Training Board, Wembley (England).

    This syllabus is intended for the use of training personnel in drawing up training programs for room-maids in hotels. Its main objective is to produce fully trained maids, thereby maintaining and raising standards. The syllabus is divided into three sections: Introducing to Housekeeping, Basic Tasks Performed by the Majority of Housekeeping…

  20. Analisa Nilai Pasar Hotel Inna Simpang

    Directory of Open Access Journals (Sweden)

    Surios Ramisda

    2012-09-01

    Full Text Available Hotel Inna Simpang adalah salah satu hotel milik PT Hotel Indonesia Natour yang dipertimbangkan sebagai salah satu aset yang digunakan sebagai jaminan untuk memperoleh dana untuk merenovasi hotel-hotel PT Hotel Indonesia Natour di Bali. Untuk menjadi jaminan, maka diperlukan suatu nilai pasar Hotel Inna Simpang. Tugas akhir ini bertujuan untuk mengetahui nilai pasar Hotel Inna Simpang. Metode yang digunakan adalah pendekatan pendapatan dan pendekatan biaya Digunakan pendekatan biaya karena Hotel Inna Simpang adalah suatu properti yang memiliki nilai tanah dan nilai banguna,sedangkan digunakanya pendekatan pendapatan adalah karena hotel Inna Simpang adalah sebuah properti yang menghasilkan pendapatan. Dari hasil analisa perhitungan nilai pasar, Hotel Inna Simpang memiliki nilai sebesar Rp122.073.131.789 (Seratus dua puluh dua milyar tujuh puluh tiga juta seratus tiga puluh saturibu tjuh ratus delapan puluh sembilan rupiah ,dimana hasil analisa nilai pasar dengan metode pendekatan biaya adalah Rp 177.550.907.600 (Seratus tujuh puluh tujuh milyar lima ratus lima puluh juta Sembilan ratus tujuh ribu enam ratus rupiah ,nilai pasar dari pendekatan pendapatan dengan metode kapitalisasi pendapatan Rp 36.326.880.631,- (Tiga puluh enam milyar tiga ratus dua puluh enam delapan ratus delapan puluh ribu enam ratus tiga puluh satu rupiah,sedangkan nilai pasar dengan metode discounted cashflow Rp 43.073.131.789  (Empat puluh tiga milyar tujuh puluh tiga juta seratus tiga puluh satu ribu tujuh ratus delapan puluh sembilan rupiah.

  1. Hotel Employment in Kenya; Contingent Work or Professional Career?

    Directory of Open Access Journals (Sweden)

    K. Samson Kuria

    2012-07-01

    Full Text Available While hospitality is a great industry, it presents ample opportunities as well as many challenges. The most successful worker must have positive attitude and energy in addition being naturally friendly and service-oriented. In Kenya, tourism is a major industry and a key driver towards the Vision 2030. It has made major contributions toward the country's Gross Domestic Product (GDP, over the past few years and has thus contributed towards the economic development of the country. Large number of international travelers come to this country and embarks on adventure safaris, which helps in generating revenue for the country. Tourism has also helped in providing employment to a large number of people in Kenya. The hotel industry has also flourished because of this reason. A large number of hotels are regularly coming up over here to provide accommodation to the tourists visiting here for a holiday. Tourism generates revenues of nearly $500million per year. The purpose of this study was therefore to evaluate and assess employment as well as career growth in this industry. The study adopted descriptive survey research design. Simple random sampling method was used to pick respondents for this study. Subjects for this study included 493 non-management employees working on permanent basis in the selected hotels. This study therefore involved a total of 133 permanently employed staff working in these star-rated hotels. Data from the respondents were collected using both structured and unstructured questionnaires. Descriptive statistical tools such as means, standard deviations ratios, percentiles and correlations were used to present the study findings. The results indicated that majority of workers in hotel jobs in Kenya (51% had diploma certificate while 33% studied up to secondary level (Kenya Certificate of Secondary Education without any post secondary qualification. The study further established that, only 10% were degrees holders and only 5% had

  2. Hydrogeology, hydraulic characteristics, and water-quality conditions in the surficial, Castle Hayne and Peedee aquifers of the greater New Hanover County area, North Carolina, 2012-13

    Science.gov (United States)

    McSwain, Kristen Bukowski; Gurley, Laura N.; Antolino, Dominick J.

    2014-01-01

    A major issue facing the greater New Hanover County, North Carolina, area is the increased demand for drinking water resources as a result of rapid growth. The principal sources of freshwater supply in the greater New Hanover County area are withdrawals of surface water from the Cape Fear River and groundwater from the underlying Castle Hayne and Peedee aquifers. Industrial, mining, irrigation, and aquaculture groundwater withdrawals increasingly compete with public-supply utilities for freshwater resources. Future population growth and economic expansion will require increased dependence on high-quality sources of fresh groundwater. An evaluation of the hydrogeology and water-quality conditions in the surficial, Castle Hayne, and Peedee aquifers was conducted in New Hanover, eastern Brunswick, and southern Pender Counties, North Carolina. A hydrogeologic framework was delineated by using a description of the geologic and hydrogeologic units that compose aquifers and their confining units. Current and historic water-level, water-quality, and water-isotope data were used to approximate the present boundary between freshwater and brackish water in the study area. Water-level data collected during August–September 2012 and March 2013 in the Castle Hayne aquifer show that recharge areas with the highest groundwater altitudes are located in central New Hanover County, and the lowest are located in a discharge area along the Atlantic Ocean. Between 1964 and 2012, groundwater levels in the Castle Hayne aquifer in central New Hanover County have rebounded by about 10 feet, but in the Pages Creek area groundwater levels declined in excess of 20 feet. In the Peedee aquifer, the August–September 2012 groundwater levels were affected by industrial withdrawals in north-central New Hanover County. Groundwater levels in the Peedee aquifer declined more than 20 feet between 1964 and 2012 in northeastern New Hanover County because of increased withdrawals. Vertical gradients

  3. Effects of Outsourcing Food and Beverage Functions on Customers' Perceptions of Hotels' Service Quality in Dubai

    OpenAIRE

    Valeva, Yana Ilieva

    2010-01-01

    The focus of this study is the customers’ perceptions of service quality in Dubai Hotel Industry. Dubai is one of the newest and most successful tourist destinations that build and develop itself in days of intense competition and globalization. Every well established International brand in Hospitality in today’s world is presented in this tourist destination. This fact has created great opportunities for hotels to link up with aspiring restaurateurs who can give individuality to their restau...

  4. A study of guest's expectation and perception of hotel service quality : case of Khajuraho, India

    OpenAIRE

    Dixit, Saurabh Kumar

    2013-01-01

    Evaluation of customers’ perception and satisfaction of service quality is widely acknowledged as being a favourable strategy in the hotel industry. In recent years, the hotels in India have encountered difficult times due to the increasing customer demands, and due to the strong internal industry competition development. However, the hospitality industry’s main concern around the globe is to cater for its customer needs and their desires, which are mostly addressed through ...

  5. Applying revised gap analysis model in measuring hotel service quality.

    Science.gov (United States)

    Lee, Yu-Cheng; Wang, Yu-Che; Chien, Chih-Hung; Wu, Chia-Huei; Lu, Shu-Chiung; Tsai, Sang-Bing; Dong, Weiwei

    2016-01-01

    With the number of tourists coming to Taiwan growing by 10-20 % since 2010, the number has increased due to an increasing number of foreign tourists, particularly after deregulation allowed admitting tourist groups, followed later on by foreign individual tourists, from mainland China. The purpose of this study is to propose a revised gap model to evaluate and improve service quality in Taiwanese hotel industry. Thus, service quality could be clearly measured through gap analysis, which was more effective for offering direction in developing and improving service quality. The HOLSERV instrument was used to identify and analyze service gaps from the perceptions of internal and external customers. The sample for this study included three main categories of respondents: tourists, employees, and managers. The results show that five gaps influenced tourists' evaluations of service quality. In particular, the study revealed that Gap 1 (management perceptions vs. customer expectations) and Gap 9 (service provider perceptions of management perceptions vs. service delivery) were more critical than the others in affecting perceived service quality, making service delivery the main area of improvement. This study contributes toward an evaluation of the service quality of the Taiwanese hotel industry from the perspectives of customers, service providers, and managers, which is considerably valuable for hotel managers. It was the aim of this study to explore all of these together in order to better understand the possible gaps in the hotel industry in Taiwan.

  6. 中外国际高星级连锁酒店服务质量对比研究——基于网络评价的内容分析%A Comparison Research of Online Commentary about Service Quality in Sino-foreign International High-rated Chain Hotels

    Institute of Scientific and Technical Information of China (English)

    熊伟; 高阳; 吴必虎

    2012-01-01

    The hotel service quality is an important part of the study of the domestic and foreign relevant research in hotel industry field. There have made some achievements and set up a file in the service quality evaluation and comparison of Chinese and foreign hotel, but the research has not covered the service quality evaluation contrast of high-rated international chain hotels at home and abroad. On the basis of the related works, this paper established the service quality evaluation index system of international high-rated chain hotels, then a lot of the customer comments from http://www.daodao.com/ online. With the method of Content Analysis, we deal with the 1 035 samples in quantization, and analyze the customer service quality evaluation of the high-rated international chain hotels which are at home and abroad, the main conclusions are as follows: First, the foreign evaluation is slightly higher than the domestic one, the attention of infrastructure in foreign evaluation is much higher than domestic evaluation, but the satisfaction of the infrastructure has an inverse result. What's more, the dispersion degree of the foreign customers' opinion is much higher than domestic customers. Second, both the attention degree and the satisfaction performance of various facilities have significant difference. In addition, the foreign customers are more willing to recommend the hotels to others depend on the foundation of an objective evaluation. Again, the recovery rate of foreign evaluation by the aboard hotels is slightly lower than the hotels in China, but the quality and actual effect of reply is much better than domestic level. At last, combining the specific conditions of international and domestic hotel with the comment on the detailed contents of the samples, the author analyzes the main reasons that cause the differences above. At the end of this paper, some corresponding suggestions future research are also discussed.%服务质量是酒店研究的重要

  7. Fuzzy Expert System For The Selection Of Tourist Hotels

    Directory of Open Access Journals (Sweden)

    GOPAL SINGH

    2015-08-01

    Full Text Available In the present work a simple and very effective mathematical model is designed for tourist hotels of LEVEL 2. Location of hotels building structure of hotels quality of hotels feedback of hotels and advertisement of hotels are as input factors. Trapezoidal membership function and triangular membership function are used for fuzzification process and defuzzification is done by COG technique. The fuzzy logic has been utilized in several different approaches to modeling the selection of tourist hotels process. This model addressed the hotel of LEVEL2 and this model concludes that the hotel is LEVEL 2 with degree of precision 52.15 .

  8. Level of customer orientation and customer protection in hotels in Serbia

    Directory of Open Access Journals (Sweden)

    Ćirić Maja

    2014-01-01

    Full Text Available Hotels present an engine of tourism development. Their standard and orientation towards specific target groups of customers determine the strength of tourism offer. In addition, they contribute to the agricultural development, too, because they are the great buyers of agricultural products. According to official data, the existing potentials of Serbian tourism have been insufficiently valorised and Serbian hotels are in pretty poor condition- compared to international standards. Taking these facts into consideration, we can raise a question whether the key problems of Serbian hotels lie exclusively in inadequate accommodation capacities, or perhaps that there is a lack of customer- oriented business philosophy. Also the question is to what extent the legal regulations contribute to the protection of customer rights and their satisfaction. Therefore, the purpose of this paper is to ascertain the level of customer orientation in Serbian hotels, so as to find out whether members of hotel staff are acquainted with the notion of customer orientation and determine the degree to which this approach has been applied in practice. Conclusions and recommendations for improvement of competitiveness of hotels in Serbia are derived on the basis of research conducted by interviewing the employees of a sample of hotels in Serbia.

  9. Shangri-La Hotel Jinan To Open in 2015

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Shangri-La Hotels and Resorts to open third hotel in Shandong Province, China Shangri-La Asia Ltd. announced on September 29 it would open a Shangri-La hotel by 2015 in Jinan, the capital of Shandong Province in east China. As the third hotel of Shangri-La Hotels and

  10. Final work plan : investigation of potential contamination at the former CCC/USDA grain storage facility in Hanover, Kansas.

    Energy Technology Data Exchange (ETDEWEB)

    LaFreniere, L. M.; Environmental Science Division

    2008-11-19

    The Commodity Credit Corporation (CCC), an agency of the U.S. Department of Agriculture (USDA), operated a grain storage facility at the northeastern edge of the city of Hanover, Kansas, from 1950 until the early 1970s. During this time, commercial grain fumigants containing carbon tetrachloride were in common use by the grain storage industry to preserve grain in their facilities. In February 1998, trace to low levels of carbon tetrachloride (below the maximum contaminant level [MCL] of 5.0 {micro}g/L) were detected in two private wells near the former grain storage facility at Hanover, as part of a statewide USDA private well sampling program that was implemented by the Kansas Department of Health and Environment (KDHE) near former CCC/USDA facilities. In April 2007, the CCC/USDA collected near-surface soil samples at 1.8-2 ft BGL (below ground level) at 61 locations across the former CCC/USDA facility. All soil samples were analyzed by the rigorous gas chromatograph-mass spectrometer analytical method (purge-and-trap method). No contamination was found in soil samples above the reporting limit of 10 {micro}g/kg. In July 2007, the CCC/USDA sampled indoor air at nine residences on or adjacent to its former facility to address the residents concerns regarding vapor intrusion. Low levels of carbon tetrachloride were detected at four of the nine homes. Because carbon tetrachloride found in private wells and indoor air at the site might be linked to historical use of fumigants containing carbon tetrachloride at its former grain storage facility, the CCC/USDA is proposing to conduct an investigation to determine the source and extent of the carbon tetrachloride contamination associated with the former facility. This investigation will be conducted in accordance with the intergovernmental agreement between the KDHE and the Farm Service Agency (FSA) of the USDA. The investigation at Hanover will be performed, on behalf of the CCC/USDA, by the Environmental Science

  11. Distribution of transmissivity and yield of the surficial, Castle Hayne, and Peedee aquifers in Northern New Hanover County, North Carolina

    Science.gov (United States)

    McSwain, Kristen Bukowski; Nagy, Laura A.

    2011-01-01

    Data were collected from more than 230 wells in northern New Hanover County, North Carolina, to evaluate the distribution of transmissivity and yield of the surficial, Castle Hayne, and Peedee aquifers of the Coastal Plain Physiographic Province. Constant-rate,single-well aquifer test data were obtained and analyzed to calculate additional transmissivity values for 25 production wells that were completed in the Castle Hayne or Peedee aquifer. In the surficial aquife, transmissivity values ranged from 400 to 12,700 feet squared per day, and reported yields ranged from 6 to 100 gallons per minute. In the Castle Hayne aquifer, transmissivity values ranged from 1,400 to 18,700 feet squared per day, and reported yields ranged from 9 to 640 gallons per minute. In the Peedee aquifer, transmissivity values ranged from 530 to 18,600 feet squared per day, and reported yields ranged from 8 to 1,000 gallons per minute.

  12. 酒店英语教学与酒店业发展水平差距探论%Studyof theGapbetweenHotel EnglishTeaching andHotel Eevelopment

    Institute of Scientific and Technical Information of China (English)

    陈丽芳

    2014-01-01

    With the hotel industry internationally increasingly developing ,motivation and challenge bring new reform in voca-tional colleges in Hotel English teaching .As you know ,College hotel English Teaching in higher vocational colleges is of great importance .In order to meet the international hotel development ,teachers must follow the accordance of hotel management in higher vocational talents training ,improve the level of hotel English teaching and reform traditional teaching mode in hotel English area so that hotel English teaching can reach a wholly new stage .%酒店业的国际化发展对酒店英语的要求日益增强,给酒店英语教学带来了动力和挑战。酒店英语教学是酒店专业非常重要的内容。为了培养符合国际化酒店发展的人才,需遵循酒店管理人才培养规律,提高酒店英语教学水平,改革酒店英语教学模式,推进酒店英语教学质量上一个新台阶。

  13. Comparative Study on the Expansion Strategy of International Hotel Groups in China:Take Intercontinental Group and Shangri-La Hotel Group as the Example%国际饭店集团在华扩张战略之比较——以洲际集团和香格里拉酒店集团为例

    Institute of Scientific and Technical Information of China (English)

    李艳平

    2011-01-01

    洲际集团与香格里拉酒店集团在我国的扩张区位选择、品牌扩张、扩张模式上,既存在相似的地方也有差异之处。我国饭店集团要走向世界,不仅要走出品牌观念误区,明确企业发展重心,更要饭店企业和政府共同促进知识资本的合理流动、投资和整合。%In China,Intercontinental Group and Shangri-La Hotel Group have similarities and differences in respect of their choice of location,their strategy of brand expansion,and their mode of expansion.To realize the ambition of going global,Chinese hotel groups not only should walk out of the erroneous zone of their brand notion and be clear about the focus of their enterprise's development,but should also work with the government to ensure reasonableness in the flow and investment of their knowledge and capital,as well as in the integration of their resources.

  14. 深圳某国际性酒店中央空调系统改造情况综述%Summary of Amendment Works for Central Air Condirioning Systems of an International Hotel in Shenzhen

    Institute of Scientific and Technical Information of China (English)

    成先旗

    2001-01-01

    Nowadays rivalries among hotels are fierce in Shenzhen . Functional subareas of the intemational hotels are miscellaneous . Desires of the guests for indoor air quality as interior temperature, humidity & quantity of fresh air are incresing. some criteria have been given in the national code for design of heating , ventilation and air conditioing works(GBJ19-87)& energy conservation design standard on building envelope and air conditioning for tourist hotels (GB50189-93),but the problems in the building renovation may be important.%目前深圳酒店业竞争激烈,国际性酒店功能分区复杂,旅客对室内温度、湿度、新风量等室内空气品质(IAQ)要求更高。国家《采暖通风与空气调节设计规范》(GBJ19-87)及《旅游旅馆建筑热工与空气调节节能设计标准》(GB501899-93)等为此做了一定的规定,酒店改造中遇到的问题仍具有一定的普遍性。

  15. Challenges of Hotel Branding. An Overview of the Romanian Seaside Hotel Industry

    Directory of Open Access Journals (Sweden)

    Andreea-Daniela Moraru

    2016-01-01

    The paper is aimed at presenting several facets of branding in the hotel industry, and at brieflyasserting the current state and challenges faced by the Romanian Seaside hotel industry related tobranding.

  16. How do customers evaluate hotel service quality? An empirical study in Tehran hotels

    National Research Council Canada - National Science Library

    Seyedvahid Najafi; Saber Saati; Mohammad Kazem Bighami; Farshid Abdi

    2013-01-01

    The purpose of this study is to investigate the dimensions of hotel service quality, to assess relative importance of them and to evaluate service quality of Tehran hotels in terms of guests’ perspectives...

  17. Hotels and Motels, casino hotel data set, Published in 2006, Washoe County.

    Data.gov (United States)

    NSGIC GIS Inventory (aka Ramona) — This Hotels and Motels dataset, was produced all or in part from Published Reports/Deeds information as of 2006. It is described as 'casino hotel data set'. Data by...

  18. Hotel management in Cuba and the transfer of best practices

    OpenAIRE

    Cerviño, Julio; Bonache, Jaime

    2005-01-01

    The main purpose of this paper is to analyse the management challenges faced by international hotel operators when applying universally accepted management principles to the Cuban hospitality market. The authors use both secondary and primary research sources based on fieldwork carried out in Cuba during the first semester of 2003 and a later visit during the months of December 2003 and January 2004. Eight in depth interviews were conducted with senior executives of Cuban, Span...

  19. National Culture and Management: the Greek luxury hotel GMs’ case

    OpenAIRE

    Giousmpasoglou, Charalampos; Stavrakis, D.S.

    2011-01-01

    This paper explores the interplay between managerial work and national culture. More specifically it investigates General Managers’ (GMs) work in Greek luxury (4 and 5*) hotels from a contextual perspective, focused in national culture. \\ud The wider context of the discussion in this paper revolves around the ‘global-local’ question from an international hospitality industry perspective. During the second half of the twentieth century, the idea for the creation of a truly global management co...

  20. Hotel management in Cuba and the transfer of best practices

    OpenAIRE

    Cerviño, Julio; Bonache, Jaime

    2005-01-01

    The main purpose of this paper is to analyse the management challenges faced by international hotel operators when applying universally accepted management principles to the Cuban hospitality market. The authors use both secondary and primary research sources based on fieldwork carried out in Cuba during the first semester of 2003 and a later visit during the months of December 2003 and January 2004. Eight in depth interviews were conducted with senior executives of Cuban, Span...

  1. The Modern Marketing Communications of Hotel Enterprises

    Directory of Open Access Journals (Sweden)

    Vlashchenko Nataliia M.

    2017-06-01

    Full Text Available The article is aimed at studying the features of marketing communications in the hotel industry and developing scientific-practical recommendations to activate their use at the level of domestic hotel enterprises. A classification of the communications of hotel enterprises, with defining the place for marketing therein, has been compiled. A complex of marketing communications of hotel enterprises has been developed, taking account of the current marketing instrumentarium. Objectives for the staff of hotel enterprises in terms of activities in the social networks have been formulated. Recommendations to activate the development of Internet marketing in the sphere of hospitality have been developed. It has been concluded that the special feature of promoting services of a hotel enterprise is the development of personalized relationships with customers.

  2. Environmentally-friendly practices in hotels

    OpenAIRE

    Miriam Mbasera; Engelina Du Plessis; Melville Saayman; Martinette Kruger

    2016-01-01

    Orientation: There has been a growing concern for a ‘green’ hotel in the view of customers as they experience an increased awareness of environmental damage and excessive consumption of goods, energy and water.Research purpose: To determine the environmentally-friendly practices in hotels in Zimbabwe and South Africa and establish the contribution that hotels are making towards mitigation of the negative environmental effects.Motivation for the study: Currently, the world is facing environmen...

  3. AKSESIBILITAS HOTEL HORISON BEKASI DENGAN MAL METROPOLITAN

    Directory of Open Access Journals (Sweden)

    Nadia Nursintia

    2016-03-01

    Full Text Available Abstract - Development of accommodation services is growing very fast, the construction of hotels ranging from low to star property confirms that the business is very profitable and promising. Growing hotel development as the presence and development of tourism in a region. Concept of mix used and are now growing in demand by developers. In addition to shorten the land, its facilities are increasingly in demand, because the concept of developing the land into two business buildings comprising the hotel and mall, can provide ease of access for service users to carry out all the activities that support their activities. Accessibility is a very important thing to be considered for the service users to choose the hotel accommodation that will be flown them. Distance, transportation, facilities, road conditions, and ease of location had been the benchmark and consideration to get a suitable hotel for their activities.   Keyword : Accessibility, Hotel   Abstrak - Perkembangan jasa akomodasi saat ini berkembang sangat cepat, dibangunnya hotel mulai dari hotel rendah hingga bintang menegaskan bahwa bisnis properti ini sangat menguntungkan dan menjanjikan. Pembangunan hotel berkembang seiring hadirnya dan berkembangnya pariwisata di suatu daerah. Konsep mix used pun kini semakin berkembang dan diminati oleh para pengembang. Selain karena mempersingkat lahan, fasilitas nya pun semakin diminati, karena konsep mengembangkan satu lahan menjadi dua bangunan usaha yang terdiri dari hotel dan mal, dapat memberikan kemudahan akses untuk para pengguna jasa untuk melakukan segala aktifitas yang mendukung kegiatannya. Aksesbilitas merupakan hal yang sangat penting yang menjadi pertimbangan bagi para pengguna jasa akomodasi untuk memilih hotel yang akan mereka singgahi. Jarak, transportasi, fasilitas, kondisi jalan, dan kemudahan lokasi lah yang menjadi tolak ukur dan pertimbangan untuk mendapatkan hotel yang cocok bagi kegiatan mereka.   Kata Kunci

  4. Service Quality in Hotel Industry - Customer Satisfaction

    OpenAIRE

    Fučíková, Martina

    2009-01-01

    The theoretical part of the master thesis focuses mainly on particular methods to help to identify customer satisfaction with regard to the specific processes in the hotel industry. The practical part determines the customer satisfaction in the hotel Jalta. A customer satisfaction survey based on a research of the web pages www.hrs.com, www.booking.com, www.tripadvisor and the evaluation of questionnaires provided by the hotel Jalta has been carried out. In addition a mystery shopping with an...

  5. C-corporation Hotels vs. Hotel-REITs: A Theoretical and Practical Comparison

    Directory of Open Access Journals (Sweden)

    Tarik Dogru

    2017-02-01

    Full Text Available What are the main differences between C-corporation hotels, such as Marriott, Hilton, and Choice, and Hotel-REITs like Diamond Rock, Felcor, and Host? What are the potential growth opportunities in these hotel structures? The author answers these questions by comparing the two corporate structures.

  6. Shanghai Dishes at the Beijing Asia Jinjiang Hotel

    Institute of Scientific and Technical Information of China (English)

    1996-01-01

    THE Beijing Asia Jinjiang Hotel in east Beijing is neither magnificent nor luxuriant, but the Shanghai cuisine served there makes it popular. The unforgettable dishes are the weapon that this hotel uses to compete with bigger hotels in the neighborhood.

  7. Employees' perspectives of service quality in hotels | Al-Ababneh ...

    African Journals Online (AJOL)

    Employees' perspectives of service quality in hotels. ... Research in Hospitality Management. Journal Home · ABOUT ... that of four-star hotels. Keywords: service quality, SERVQUAL, work environment, competitive advantage, hotel industry ...

  8. Corporate social responsibility in hotel industry

    Directory of Open Access Journals (Sweden)

    Maciej Abram

    2016-10-01

    Full Text Available The first objective of this article is to describe the fundamental aspects of the concept of Corporate Social Responsibility (CSR. The second goal is to present the activities, or the so-called good practices that hotels may take up and which are in tandem with the idea of CSR. The good practices will be described on the example of Polish hotel group and two hotels active on the Polish market, especially in Krakow. The article outlines possible benefits resulting from the implementation of CSR principles into the hotel strategy.

  9. Emergency Preparedness for Disasters and Crises in the Hotel Industry

    Directory of Open Access Journals (Sweden)

    Ahmad Rasmi AlBattat

    2013-09-01

    Full Text Available Safety and security are the most important issues to tourist while traveling and the first aspect they consider is to be protected from hazards. Emergency planning and preparedness for a crisis are the most significant components of dealing with disasters. Hospitality practitioners noticed a rising number of natural and man-made crises that harm the hospitality industry, regarding its vulnerability to crisis and internal and external hazards. By using secondary data, this study aims to shed some light on this issue, contributing to knowledge and awareness on emergency preparedness for the hospitality industry. Moreover, the study aims to explain the management’s commitment to adopt, develop, and update emergency plans. The results of this study explain that tourism as an international mobile industry must respond to internal and external hazards such as disease movement and terrorist attacks. Marketing safety is important to promote hotels and tourist destinations to the guests and holiday advisors. Hotels have a long history of being a soft target for terrorist attacks, as can be seen in several accidents that have shaken the hotel industry in the past few decades. Hotels invest a lot to install protective techniques, but terrorists are becoming more organized. Practitioners propose disaster management frameworks using several measurements. Recovery from crisis and learning help business retention that minimizes negative impacts and prevent losses. Finally, evaluation and feedback are very important to overcome the hazards and return to normal, as well as adopting new ideas to deal with emergencies. Single- and double-loop organizational learning should benefit proactive preparedness.

  10. Tourism and hotel revenues before and after passage of smoke-free restaurant ordinances.

    Science.gov (United States)

    Glantz, S A; Charlesworth, A

    1999-05-26

    Claims that ordinances requiring smoke-free restaurants will adversely affect tourism have been used to argue against passing such ordinances. Data exist regarding the validity of these claims. To determine the changes in hotel revenues and international tourism after passage of smoke-free restaurant ordinances in locales where the effect has been debated. Comparison of hotel revenues and tourism rates before and after passage of 100% smoke-free restaurant ordinances and comparison with US hotel revenue overall. Three states (California, Utah, and Vermont) and 6 cities (Boulder, Colo; Flagstaff, Ariz; Los Angeles, Calif; Mesa, Ariz; New York, NY; and San Francisco, Calif) in which the effect on tourism of smoke-free restaurant ordinances had been debated. Hotel room revenues and hotel revenues as a fraction of total retail sales compared with preordinance revenues and overall US revenues. In constant 1997 dollars, passage of the smoke-free restaurant ordinance was associated with a statistically significant increase in the rate of change of hotel revenues in 4 localities, no significant change in 4 localities, and a significant slowing in the rate of increase (but not a decrease) in 1 locality. There was no significant change in the rate of change of hotel revenues as a fraction of total retail sales (P=.16) or total US hotel revenues associated with the ordinances when pooled across all localities (P = .93). International tourism was either unaffected or increased following implementation of the smoke-free ordinances. Smoke-free ordinances do not appear to adversely affect, and may increase, tourist business.

  11. Trends driving the hotel industry global evolution. Case of Romania

    Directory of Open Access Journals (Sweden)

    Codruţa-Adina BĂLTESCU

    2015-06-01

    Full Text Available The tourism field is well known for the dynamic of changes over recent years. We witness the continous growth of the number of tourists, the increase of consumers demands, the development of new markets and the changes determined by information technologies implementation and adaptations and innovations supported at the level of tourism business. Being a defining component in the tourism industry, the hotel field is individualized through specific evolutions and significant adjustments in relation to the general rate of changes and development trends recorded. In this framework, through this article, the author aims to assess which are the most relevant changes recorded in the Romanian hotel industry and the degree in which this specific activity field follow the trend of changes recorded at international level.

  12. BUSINESS PERFORMANCE, INVESTMENTS AND COMPETITIVENESS OF ISTRIAN HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Dijana Pletikosa

    2015-12-01

    Full Text Available Istria is often mentioned as one of the most developed tourist regions of Croatia. In order to recognize its significance in the Croatian and international tourism markets this research compares performance of Istrian hoteliers with those of domestic and foreign competitors. The other purpose of this paper is to assess the impact of domestic and foreign direct investments on the financial results of Istrian hoteliers. Analyse of Istrian hotel companies business performance has been made regarding the origin of invested capital. General findings show that among the best performing hoteliers there are equally domestic and foreign owned companies, as well as among the loss making ones. Contrary to initial expectations this research did not confirm thesis that Istria is highly successful and competitive tourist region. Reasons for that are many, such as seasonality, lack of high class hotels and quality greenfield investments

  13. A survey of activity-based costing in hotel industry

    Directory of Open Access Journals (Sweden)

    Zadollah Fathi

    2015-09-01

    Full Text Available This paper presents an empirical investigation on implementation of activity based cost (ABC method in hotel industry. The study determines four possible factors of organizational, environmental, individual and technological, which could influence on ABC implementation. The study selects a sample of 205 employees who worked for Laleh International Hotel in Iran. Using one-way t-student test, the study has determined that all variables were effective on ABC implementation while individual factor was the most important one. In addition, correlation test has determined that all variables had meaningful correlations with each other. Further investigation indicates that gender did not play essential role for ABC implementation while experienced employee tended to be more effective for the success of ABC implementation.

  14. Semantic Fields to Improve Business: the hotels case

    Directory of Open Access Journals (Sweden)

    Joan-Francesc Fondevila-Gascón

    2016-12-01

    Full Text Available The decision-making from a tourist depends on the social media experience. For tourists, the importance of qualitative sources (for example, comments in forums of websites, blogs and social networks: Internet technologies is increasing for tourist enterprises. A representative percentage of tourists choose destinations thanks to the opinions of other users. In this article, we use the methodology of sentiment analysis and opinion mining to capture keywords and linking messages with a singular semantic field to find the principal concepts of online comments collected in Booking and TripAdvisor opinion platforms for tourists staying in hotels. We conclude that hotels find in the semantic fields a tool for observing internal strengths and weaknesses and external opportunities and threats.

  15. Fireguard Training for Hotel Employees: Sprinkler Module.

    Science.gov (United States)

    Mason, James

    This thesis examines the analysis, design, development, implementation, and evaluation of an instructional development project addressing hotel fireguards. Systematic techniques were applied to produce a session to train the appropriate hotel employees to qualify as fireguards. The portion of training represented in this report is the sprinkler…

  16. BUSINESS ETHICS STANDARDS AND HOTEL BUSINESS

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2014-04-01

    Full Text Available By implementing certain standards in business, especially the standards of business ethics, each entity in the hotel industry emphasize its specificity and recognition, while giving a guestconsumer security and a guarantee that they will get desired quality. In today's global world, business ethics has become an indispensable part of the hotel business practices and prerequisite for achieving business success. Business ethics receives strategic significance because it creates a system of governance based on ethical principles that enables the hotel to properly respond to the demands of all interest groups. Successful will be precisely those hotels that do not separate ethics from profitability, but those that successfully coordinate them in its business. Business ethics has a strong impact on hotel business, and a major role in its implementation has a hotel management. Every responsible hotel management should, in accordance with the business philosophy of hotel, devise various ethical practices and ethical codes of conduct prescribed by the employees who will be an important standard of a business object.

  17. Pricing in the hotel and catering sector

    NARCIS (Netherlands)

    W.H.M. van der Hoeven; A.R. Thurik (Roy)

    1987-01-01

    textabstractA model explaining gross margins in the hotel and catering sector is developed. A cost-mark-up model for the retail sector is used as a starting point. Although we have to reject the hypothesis of mark-up pricing in the hotel and catering sector, the model proves a useful instrument to d

  18. Promotion of responsible drinking in hotels.

    Science.gov (United States)

    McLean, S; Wood, L J; Montgomery, I M; Davidson, J; Jones, M E

    1994-01-01

    This study reports on an intervention programme to promote responsible drinking in hotels. The licensees of eight hotels agreed to participate in a trial of measures designed to assist patrons to avoid drink-driving, and seven other hotels were used as controls. The interventions acceptable to licensees comprised commercial-quality promotional material with the theme "0.05 Know Your Limits", and a breath analysis machine and poster on its use. Patrons leaving the hotels on Thursday, Friday and Saturday nights were interviewed and breath-tested. Although the intervention material had been seen by one-third of patrons in the intervention hotels, there was no significant difference between them and control hotel patrons in either median BAC or the proportion who were going to drive with BAC over the legal limit. There was poor compliance by hotels with the intervention procedures, indicating that a major impediment to the implementation and evaluation of programmes to promote responsible drinking is a lack of motivation by many licensees, despite support by some licensees and the Australian Hotels Association.

  19. Jmpressions of Langham Hotel Hong Kong

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Hong Kong has long been famous for its exquisite architecture and effective administration.Its hotels are no exception.Last week,we had a chance to experience the five-star Langham Hotel Hong Kong and learn about its design and management concepts,namely its unique characteristics and people-oriented services.

  20. Study on Online Hotel Reservation Systems

    OpenAIRE

    Alleweldt, Frank; Tonner, Klaus; McDonald, Marc

    2009-01-01

    This study, conducted by Civic Consulting, looks at both pre-contractual and contractual matters concerning online hotel reservation systems, examines relevant Community rules, identifies gaps and, where needed, discusses possible policy options. Key conclusions The study shows that the impact of Community law on online hotel

  1. Horses Hotel: Proust a Contrapelo

    Directory of Open Access Journals (Sweden)

    Patrick Bange

    2013-10-01

    Full Text Available Este trabalho articula uma crítica da peça Horses Hotel, dirigida por Alex Cassal e Clara Kutner e que esteve em cartaz no Oi Futuro do Flamengo, no Rio de Janeiro, de dezoito de abril a dois de junho de 2013. A partir de uma investigação do projeto estético disposto sobre o palco, percurso ao longo do qual convido Gustave Flaubert e Marcel Proust, discuto em que medida esse projeto constitui uma estética sintomática, cuja base está na defesa de uma arte pela sensação em si.

  2. The Days Hotel & Suites Beijing

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    A Cultural Concept Located within striking distance of Beijing's booming Central Business District, the Days Hotel & Suites Beijing also offers easy access to the art of the imperial city. Adjacent to the Panjiayuan Flea Market, where curios and folk artworks of the ancient capital are bought and traded, it is a multi-function concept of fine dining and entertainment that taps into the cultural essence of China's storied past. In the entrance to the sizeable lobby of Regal Palace Chinese Cuisine House, a...

  3. Hotel housekeeping work influences on hypertension management.

    Science.gov (United States)

    Sanon, Marie-Anne

    2013-12-01

    Characteristics of hotel housekeeping work increase the risk for hypertension development. Little is known about the influences of such work on hypertension management. For this qualitative study, 27 Haitian immigrant hotel housekeepers from Miami-Dade County, FL were interviewed. Interview transcripts were analyzed with the assistance of the Atlas.ti software for code and theme identification. Influences of hotel housekeeping work on hypertension management arose both at the individual and system levels. Factors at the individual level included co-worker dynamics and maintenance of transmigrant life. Factors at the system level included supervisory support, workload, work pace, and work hiring practices. No positive influences were reported for workload and hiring practices. Workplace interventions may be beneficial for effective hypertension management among hotel housekeepers. These work influences must be considered when determining effective methods for hypertension management among hotel housekeepers. © 2013 Wiley Periodicals, Inc.

  4. Hotel Housekeeping Work Influences on Hypertension Management

    Science.gov (United States)

    Sanon, Marie-Anne

    2013-01-01

    Background Characteristics of hotel housekeeping work increase the risk for hypertension development. Little is known about the influences of such work on hypertension management. Methods For this qualitative study, 27 Haitian immigrant hotel housekeepers from Miami-Dade County, FL were interviewed. Interview transcripts were analyzed with the assistance of the Atlas. ti software for code and theme identification. Results Influences of hotel housekeeping work on hypertension management arose both at the individual and system levels. Factors at the individual level included co-worker dynamics and maintenance of transmigrant life. Factors at the system level included supervisory support, workload, work pace, and work hiring practices. No positive influences were reported for workload and hiring practices. Conclusions Workplace interventions may be beneficial for effective hypertension management among hotel housekeepers. These work influences must be considered when determining effective methods for hypertension management among hotel housekeepers. PMID:23775918

  5. 借助客房收益管理 实现酒店内控目标%Realizing the Goal of Internal Control by Means of Hotel Room Revenue Management

    Institute of Scientific and Technical Information of China (English)

    徐卫红; 吴晓匀; 黄静

    2012-01-01

    The star hotels in Hainan have not taken market factors into consideration and are lack of sci- entificity of advanced planning and timeliness in guest room pricing and management. It is proposed that these hotels set up specialized revenue management organizations to promote the management effectiveness by doing the jobs of market analyses and prediction, and developing and introducing revenue management systems.%海南省星级酒店收益管理中存在客房定价脱离市场、预测科学性不高、客房销售缺乏事先谋略、动态管理及时性不够等问题。应充分发挥海南酒店独特优势,重视客房收益管理工作,成立专门收益管理组织机构,做好市场分析、预测工作,开发、引进收益管理系统,提高管理效益。

  6. Environmentally-friendly practices in hotels

    Directory of Open Access Journals (Sweden)

    Miriam Mbasera

    2016-03-01

    Full Text Available Orientation: There has been a growing concern for a ‘green’ hotel in the view of customers as they experience an increased awareness of environmental damage and excessive consumption of goods, energy and water.Research purpose: To determine the environmentally-friendly practices in hotels in Zimbabwe and South Africa and establish the contribution that hotels are making towards mitigation of the negative environmental effects.Motivation for the study: Currently, the world is facing environmental issues, which include global climate change, ozone depletion, pollution, high consumption of resources and increasing amounts of solid waste. Hotels, as part of the tourism industry, exert a significant impact on the environment. While the extent and range of the impact that hotels exert on the environment suggest an urgent need to address this problem, the question that arises is whether hoteliers appreciate the need for environmentally-friendly initiatives in their establishments.Research design, approach and method: A qualitative research was carried out in eight hotels that employ the strategy of the case study in the aforementioned countries. Main findings: Currently, no policies for green management exist, although some hotels do engage in some environmentally-friendly practices. Some hotel managers do not implement green management initiatives to mitigate the environmental problems emanating from their hotel operations.Practical and/or managerial implications: This indicates that a gap exists between managers’ awareness of appropriate environmentally-friendly practices for hotels, implying a need for training and increased awareness of green management.Contribution and/or value-add: The results could guide managers in the implementation of environmentally-friendly practices in an effort to mitigate environmental problems facing the present generation.

  7. Proceedings of the Third International Symposium on Ground Freezing Held at Hanover, New Hampshire on 22-24 June 1982.

    Science.gov (United States)

    1982-01-01

    but at a soil strong condensation-cementation moisture content equal to the ma- structures are formed. Here, for ximum molecular moisture capaci...RESULTS ON THE FREEZING OF SATURATED SANDS Fabio Gori Fisica Tecnica , Fac. Ingegneria. Via S. Marta 3, Firenze, Italy. Maura Ughi Ist. Matematico, U

  8. Hotel Intercontinental, en Ginebra (Suiza

    Directory of Open Access Journals (Sweden)

    Honegger, Addor

    1965-12-01

    Full Text Available This is one of the largest hotels in Switzerland, having 400 bedrooms and a capacity for 800 guests, distributed in 15 storeys. There are also 3 restaurants, 3 bars, a dancing hall, a general hall, with installations for simultaneous translations, cinema shows, etc., with accommodation for 400 people, four lecture rooms, a number of luxurious shops, hairdressers and beauty salon, travelling agency, hot water pool, and other ameneties. Its main merit is the right choice of materials, and the simple, elegant style of its outer shape and interior decoration.Este hotel, que es uno de los mayores construidos en Suiza, cuenta, entre sus dependencias, con 400 habitaciones que pueden acoger a 800 huéspedes y distribuidas en 15 plantas; tres restaurantes; tres bares; un salón de baile; un salón para múltiples usos, equipado con instalaciones de traducción simultánea, de proyección, etc., y en el cual pueden ser servidos banquetes de 400 cubiertos; cuatro salas de conferencias; una serie de lujosas tiendas; peluquería y salón de belleza; agencias de viajes; piscina con agua caliente; etc. Su mayor atractivo reside en la acertada elección de los materiales empleados en su construcción, así como en la elegancia y sencillez de líneas exteriores y decoración interior.

  9. Hotel en Guadalupe, Antillas francesas

    Directory of Open Access Journals (Sweden)

    Bruyère, André

    1966-04-01

    Full Text Available This hotel complex includes a central building and two wings. The former is occupied with the main hall, reception zone, management offices, various shops, bars, games section, open air reception space, resting rooms, dancing hall, services and secondary rooms. The east wing contains the dining room, two drawing rooms, a hall for meetings and banquets, kitchen, dining room for the staff, washing facilities and similar. The west wing has 54 bedrooms and 3 reception rooms. The most outstanding features of this project are the use of concrete slabs for the roof, and the strongly articulate planform, which fits beautifully with the exuberant natural environment.El conjunto hotelero construido consta: de un cuerpo central y dos alas laterales. El primero alberga: la entrada del hotel; zona de recepción; despachos de la administración y dirección; varias tiendas; bares; áreas para juegos; salones al aire libre; salones de descanso; pista de baile; servicios; etc. El ala E. aloja: el comedor; dos salones; la sala para congresos, banquetes u otros usos, etc.; cocinas; comedor de los empleados; lavandería; etc. El ala O. consta de 84 dormitorios y 3 salones. Destacan como características más notables del edificio, el empleo de movidas láminas de hormigón como cubiertas y su planta ágil y viva, que tan bien encaja en el marco exuberante que la rodea.

  10. Contemporary trends in the hotel industry development

    Directory of Open Access Journals (Sweden)

    Barjaktarović Dragan

    2016-01-01

    Full Text Available International tourism has a leading position in the world's economy at the end of the 20th century and at the beginning of the 21st century. The number of participants in international tourism is near one billion tourists. Tourism FX income is above USD 1.260 billion, globally. More than 2/3 of total tourism turn over is provided by hospitality and restaurants business, which is the best indicator of relevance of those industries, for further development of total economic development and the tourism. Projections of different relevant world's institutions go in direction that tourism will have dynamic developing trend which will provide its' stronger position in the world's industry development. In accordance with UNWTO's estimations, number of foreign tourists will increase up to 1.8 million and FX tourist income is expected to reach USD 2.000 billion at the end of 2030. In order to meet the sophisticated requests of the modern tourists and provide an answer to contemporary market trends, hotel industry, as the base part of tourism, will respond with the new qualitative, technology based facilities and services.

  11. 2 Hoteles en Almería - Gran Hotel Almería –Alcazaba Gran Hotel

    Directory of Open Access Journals (Sweden)

    Cassinello, F.

    1970-05-01

    Full Text Available This article describes the above two hotels, one of which is a town hotel, namely the «Gran Hotel Almería », and the other a touristic hotel situated near the beach and close to sporting facilities. Both hotels are of 1. A classification, and have been carefully designed; they have basic characteristics that are common to both, but have many secondary features that are specific of each, depending on their emplacement and use.En este artículo se describen dos instalaciones hoteleras: una, de carácter urbano, «Gran Hotel Almería»; otra, eminentemente deportiva y de playa, «Alcazaba Gran Hotel». Ambos edificios son de categoría cuatro estrellas y se han estudiado cuidadosamente, plasmando características básicas y fundamentales comunes, pero con detalles distintivos que las diferencian, en función de su emplazamiento y utilización.

  12. New management practice in the hotel business – The case of the hotel Excelsior

    Directory of Open Access Journals (Sweden)

    Ivona Vrdoljak

    2004-01-01

    Full Text Available The paper analyses the new management practice in the hotel industry. Over recent years, the environment for hotel management in Croatia has changed radically. Difficult business conditions require the transformation of management in the hotel industry. From the old-style business model, in which hotel managers were focused inwards on the hotel and its operation, a new paradigm encompassing a more externally oriented focus is now required. The current transformation of socially-owned hotels into capital-based and market-oriented business enterprises will accelerate the general process of privatisation and promote incentive management strategies. The article gives the research results of the new management practice in the case of the hotel "Excelsior" in Dubrovnik. It is one of the most successful hotels on the Croatian coast, which practises modern management. The research referred to management level, sex, age and educational structure of managers, their continuing education, knowledge, skills and characteristics of management, main functions of management, delegation of authorities and responsibilities, management system, decision-making, styles of leading and governing of managers by their time. The received results have been compared with the earlier management approach of the above-mentioned hotel. The objective of the paper is to point out the importance of the new management practice and its contribution to the successful hotel business.

  13. EFFECTIVENESS ANALYSIS OF “SHANGRI-LA ACADEMY PROGRAM” TOWARDS EMPLOYEES’ WORKING MOTIVATION AT SHANGRI-LA HOTEL SURABAYA

    OpenAIRE

    Fandianto, Lina; Eddy M. Sutanto

    2015-01-01

    This research has taken place at Shangri-La Hotel Surabaya, an international management hotel. The population of research is 573 respondents. The purpose of this research is to understand the effectiveness of Shangri-La Academy Program and the employees’ working motivation at Shangri-La Hotel Surabaya. The analysis technique uses descriptive quantitative analysis. The result of research showed that there is a dependency between Shangri-La Academy Program and employees’ working motivation Shan...

  14. Mineralogical and geochemical behavior of mill tailing material produced from lead-zinc skarn mineralization, Hanover, Grant County, New Mexico, USA

    Science.gov (United States)

    Walder, I. F.; Chavez, W. X.

    1995-07-01

    Mineral extraction and processing, especially metal mining, produces crushed and milled waste; such material, exposed to weathering, poses the potential threat of environmental contamination. In this study, mill tailings from inactive Pb-Zn mines in New Mexico, southwest USA, have been examined for their potential environmental impacts by means of detailed mineralogical and geochemical characterization. The principal ore minerals remaining in the tailings material are sphalerite, chalcopyrite, and very minor galena, smithsonite, and cerrusite, accompanied by the gangue minerals pyrite, pyrrhotite, magnetite, hematite, garnet, pyroxene, quartz, and calcite. White precipitate occurring on tailings surfaces is composed of gypsum and hydrated magnesium sulfates. Pyrite is mostly unaltered or shows only micron-scale rims of oxidation (goethite/hematite) in some surface samples. This iron oxide rim on pyrite is the only indication of weathering-derived minerals found by microscopy. There are variations in element concentrations with depth that reflect primary variations through time as the tailings ponds were filled. Cadmium and Zn concentrations increase with depth and Ag and Pb are low for the uppermost core samples, while Cu, Ni, and Co concentrations are generally high for the uppermost core samples. These elemental distributions indicate that little or no leaching has taken place since emplacement of the tailings because no accumulation or enrichment of these metals is observed in Hanover tailings, even in reducing portions of tailings piles. Element concentrations of surface samples surrounding the tailings reflect underlying mineralized zones rather than tailings-derived soil contamination. We observed no successive decreasing metal concentrations in prevalent wind directions away from the tailings. Stream sediment samples from Hanover Creek have somewhat elevated Zn, Cd, and Pb concentrations in areas that receive sediments from erosion of the tailings. However

  15. Supply Chain Management Performance in Tourism. Continental Hotels Chain Case

    Directory of Open Access Journals (Sweden)

    Gabriela Ţigu

    2013-02-01

    Full Text Available With its origins in logistics, Supply Chain Management (SCM concept is covering all managerial aspects of the flow of materials and information from source to customer, across the entire range of materials handling and movement functions, and throughout an organization and its supply channels. In tourism, these issues relate to the whole process of providing tourism services from sourcing of raw materials, products or different services to supply and distribution, and SCM performance can ultimately be measured by customer satisfaction. Thus, an important component of tourism SCM is the demand management. Therefore, this study aims to highlight the features of the concept of SCM and demand management in tourism, with an emphasis on a hotel chain in Romania, based on research and analysis of tourist traffic indicators as well as assessment of customers satisfaction. The sources of information are the internal company statistics, as well as various hotels booking websites that offer customers’ feedback. The results of the study provide a snapshot of how the hotel demand management can influence SCM performance in tourism.

  16. Environmental sustainability in hotels, theoretical and methodological contribution

    Directory of Open Access Journals (Sweden)

    Fabricia Silva da Rosa

    2017-01-01

    Full Text Available The environmental sustainability is a multidisciplinary subject and its scope has attracted the attention of researchers from various fields of knowledge. In this perspective, there is the environmental management in the hotel industry, by two aspects, first the economic importance of the hotels that are a key element of the tourism sector, and secondly, the activity generates environmental impacts that need to be managed. Thus, it is understood that it is to investigate the subject is treated in academia. In this sense, the objective of this research, exploratory and descriptive in nature, consists of mapping the theme of sustainability management in hotels, according to the delimitations posed by researchers. To accomplish this purpose, we used the Knowledge Development Process process - Constructivist (ProKnow-C. At the end of the survey, were identified 13 articles published in international journals aligned with the boundaries placed by the researchers. When installing the Bibliographical Portfolio (PB is evidenced by: (i aspects of relevance and adherence to the theme of the articles; (Ii proposals and results obtained in the research; (Iii theoretical and methodological contribution of the research published in the PB items. The results show that the topic is relevant and current, which lacks structured process to evaluate the environmental management in order to support management decisions.

  17. Energy efficiency of hotel minibars; Energieeffiziente Hotel-Minibar

    Energy Technology Data Exchange (ETDEWEB)

    Nipkow, J.; Busch, E. [Schweizerische Agentur fuer Energieeffizienz S.A.F.E., Zuerich (Switzerland); Herzog, L.; Paris, A. [Alteno AG, Basel (Switzerland); Perincioli, L. [Perincioli Lorenz, Goldiwil (Switzerland)

    2004-07-01

    Minibars are common in hotel rooms to provide cold drinks of the four-star or higher standard, sometimes also for the three-star houses these appliances are located inside the guest room and should not disturb the guests, they have to be noiseless. For that reason, up to now the vast majority is equipped with absorption refrigeration technology. That's why the daily electricity consumption is very rarely below 0.7 kWh/d, and was a few years ago rarely below 1.5 kWh/d. Energy efficiency potentials are therefore substantial: According to surveys and estimates 50'000 to 60'000 minibars are being operated in Switzerland, resulting in an electricity consumption of about 24 GWh/a and electricity cost of about 4.8 million CHF/a. Additional electricity consumption for air conditioning due to the minibar waste heat is not yet included in these figures. From a technical point of view this service might be performed at 1/4 of the actual electricity consumption, using the most efficient small household refrigerators. As a short-time alternative, minibars with Peltier technology are being offered, saving 30% electricity compared to the most efficient absorption models, and 70% compared to older models. Additional development steps seem to be necessary to optimize compressor technology minibars, as the efficiency of the actually sold models on the market seems hardly more efficient than absorption models. Other alternatives of the service 'cool drinks available at every time' could not be established in hotels so far, for different reasons. The improvement of minibar efficiency in short and longer term should be pursued by subsequent projects. (author)

  18. The many perspectives on the concept of boutique hotels

    Directory of Open Access Journals (Sweden)

    Ricardo Barbosa Angeli

    2012-12-01

    Full Text Available The hospitality industry needs from time to time to renovate its installations. There is no better moment for a marketing repositioning. This paper presents an exploratory study on how the boutique hotel concept is understood by researchers from different countries. Due to independent hotels agility in implementing innovations, it was considered the possibility of part of this segment adopting the boutique model to improve competitiveness against hotel chains. It was found that there is no single understanding of boutique hotel meaning. Nevertheless, small and fancy hotels with unique design and customer service are usually considered boutique hotels. Unique experience is also mentioned as an ingredient to a boutique hotel.

  19. PENGGUNAAN SITUS WEB HOTEL DAN “ONLINE TRAVEL AGENCY” SEBAGAI MEDIA PROMOSI DAN PENJUALAN BAGI HOTEL MELATI DI UBUD

    Directory of Open Access Journals (Sweden)

    Pande Putu Indrayana Tirtayasa

    2016-08-01

    Full Text Available The growth of the number of hotel rooms in Ubud has caused increasing business competition among the so called non-star melati hotel.Non-star melati hotel is a category of hotel which is not qualified to be awarded as a star hotel by Indonesian Ministry of Tourism.In response to the competition, the hotels embrace internet as a sales and promotion media by developing hotel websites.Individual tourism trend ignites the emergence of online travel agency websites (OTA which used by tourists to compare and choose hotels thus increasing the importance of internet as a channel for selling and promoting hotel products.The purposes of this research are to identify motivation, perception, advantages and disadvantages of hotel website and OTA by non-star melati hotel operator’s perspective.Theories used are motivation, perception, and SWOT theory. Data was analyzed with descriptive qualitative method.Results show that hotel website and OTA have its own advantages and disadvantages. Motivation in using hotel website and OTA are very high.Perception in using hotel website and OTA are very agree. It is advised that hotels need to focus more on using OTA as source of getting guests, but also using hotel website, together as medium for promotion and sales activities.

  20. Human Resource Evaluation in Hotel Units

    Directory of Open Access Journals (Sweden)

    George Aspridis

    2012-03-01

    Full Text Available This paper aims at presenting and analysing the performance appraisalsystems and the human potential development in hotelunits. It aims at integrating and updating many aspects of performanceappraisal while concentrating on the hotel units systemto prove the importance of human resource evaluation in hotelunits and the procedure that is to be followed by the enterprisefor further development of hotel employees. HR evaluation analysisis presented through relevant theoretical background on theevaluation method and the presentation of the practical problematicalissues in order to create an image for a whole evaluationsystem of HR in Greek hotel enterprises.

  1. Geography Matters in Online Hotel Reviews

    Science.gov (United States)

    Wang, Mingshu; Zhou, Xiaolu

    2016-06-01

    In resonance with the popularity of user-generated contents (UGC) and the volunteered geographic information (VGI), this study crowdsourced 77,098 hotel reviews of 220 hotels provided by U.S. reviewers in the city of San Francisco, 2002 to 2015. In this exploratory analysis, we have revealed that there is spatial dependence of customer satisfaction at different locations (of hotels), which violates the assumption that ordinary least-square (OLS) is the best linear unbiased estimator (BLUE); therefore, spatial model might be required for analysing any antecedents and consequences of such phenomena. These results have implications in marketing and management strategies.

  2. GEOGRAPHY MATTERS IN ONLINE HOTEL REVIEWS

    Directory of Open Access Journals (Sweden)

    M. Wang

    2016-06-01

    Full Text Available In resonance with the popularity of user-generated contents (UGC and the volunteered geographic information (VGI, this study crowdsourced 77,098 hotel reviews of 220 hotels provided by U.S. reviewers in the city of San Francisco, 2002 to 2015. In this exploratory analysis, we have revealed that there is spatial dependence of customer satisfaction at different locations (of hotels, which violates the assumption that ordinary least-square (OLS is the best linear unbiased estimator (BLUE; therefore, spatial model might be required for analysing any antecedents and consequences of such phenomena. These results have implications in marketing and management strategies.

  3. Loyalty Card Promotional Activity in Budget Hotel

    OpenAIRE

    Teng, Fei

    2010-01-01

    Loyalty card is one of the most commonly used promotional activities in business. Thus far, there are some research has been done on luxury hotel, but very few researches are on budget hotel. So, the purpose of the thesis is finding out the Swedish customers’ attitude and behavior towards budget hotel’s loyalty card; getting to know what factors influence Swedish customers’ response towards the loyalty card and budget hotels. In the thesis, the main research problem is “How do Swedish custome...

  4. Can Macedonian Hotels Be Green: The Evidence of Hotel "Flamingo" - Gevgelija, Macedonia

    OpenAIRE

    Biljana PETREVSKA; Cingoski, Vlatko

    2016-01-01

    Contemporary tourists are fully aware of numerous environmental concerns the tourism development is facing with, so they have shifted their accommodation preferences towards eco-friendly hotel establishments. They prefer green products and are willing to pay for “green” services. They expect an environmentally responsible hotel to meet their environmental needs and expectations. This provokes a profound modification in the hotel industry which has steadily recognized the necessity for becomin...

  5. Business Guests Satisfaction in the Hotel Industry: A Case Study of North American Hotel Chains

    OpenAIRE

    Milan Bradić; Ljiljana Kosar; Bojana Kalenjuk

    2013-01-01

    This paper considers the problem of satisfaction of business guests with hotel brands in North America. In analysis we used the guests responses (scores) given for 12 different elements of hotel product. In order to arrive at more accurate results, monitored hotel chains are grouped into price tiers. The aim of this paper is to indicate what facilities and services the North American business guests appreciate most. Industry trends and results may be beneficial to all hoteliers, especially in...

  6. Management Trainee System of International Hotel Group:the Difference between Expectation and Reality of Undergraduates’from Hospitality Management%国际酒店集团管理培训生制度:酒店管理本科生之预期与现实差异

    Institute of Scientific and Technical Information of China (English)

    曾国军; 胡志成

    2014-01-01

    管理培训生项目在我国正受到愈发的关注,许多酒店专业的毕业生将其作为就业首选。然而,酒店专业学生对管理培训生的相关制度缺乏了解,就业预期与现实之间存在差异。通过对广州部分高校酒店管理专业学生进行问卷调查,获得酒店管理本科生对管培生的预期与看法,同时对国际酒店集团管培生项目参与者进行半结构化访谈还原真实的管培生项目。将两者对比,最终得出酒店管理本科生对管培生制度的预期与现实差异,从而为有意选择该岗位的酒店专业学生提供借鉴,并指出现行制度存在的问题与不足。结果显示:差异主要体现在发展诉求、身份诉求及补偿诉求三方面。它们分别对应着现行管培生制度中机制缺失或执行不力,伴随着行业客观限制与参与者主观能动性差异。针对这些问题,建议可从弥合差异与调整预期两方面着手,并提供了具体的改善建议。%With the development of Hotel Industry and Hospitality Education in China,Management Trainee Program (MTP) was gradually drawing great attention,and many of graduates from Hospitality Management took it as the first choice of employ-ment.However,the undergraduates had little knowledge of it,and there was difference between undergraduates’expectation and reality.The purpose of the study was to investigate and identify differences between MTP of international hotel groups and under-graduates’expectation about it.In addition,other important findings and solutions were raised.With the findings,the study hoped to provide undergraduates from Hospitality Management with references in choosing careers,furthermore,help interna-tional hotel groups do better in MTP.A survey instrument was used to gather data from undergraduates from Hospitality Man-agement in Guangzhou,and collected information about MTP through official websites of international hotel groups and

  7. The Study of Consumer’s Post-Purchase Evaluation toward Brand Equity of Five Stars Hotels in Thailand

    OpenAIRE

    Dejsiriphun, Chonnikarn; Suviratvithayakit, Kritsana

    2011-01-01

    Date: May 30, 2011 Program: MIMA- International Marketing Course Name: Master Thesis (EFO705) Title: The Study of Consumer’s Post-Purchase Evaluation toward Brand Equity of Five Stars Hotels in Thailand Research Problem: What are the characteristics of brand equity of five star luxury hotels in Thailand and which components of brand equity are the majority concerns from customers’ evaluation? Purpose: The study aims to investigate and analyze the interrelationship of brand equity of five star...

  8. Interdependance of innovativeness and category of a hotel: Case study of Serbian hotels sector

    Directory of Open Access Journals (Sweden)

    Jovičić Ana

    2016-01-01

    Full Text Available The introduction of the innovation in business is critical factor of the quality of the accommodation offer and the success of the hotel. Studies have shown that there is a relationship between category and innovativeness of the hotel, where the higher categories hotels have been shown to be more innovative. The aim of this study is to explore the relationship between category and innovativeness of the hotel, as well as to determine the differences in terms of innovation and types of innovation, depending on the category of the hotel. The study included 57 hotels of the first, second and third category in Serbia. The survey was conducted on a sample of 512 employees. The results of correlation analysis showed there is no corelation between the category and innovativeness of the hotel. The results of ANOVA showed that the second category hotels are more innovative than hotels with three and five stars. Statistically significant differences between the first, second and third category were found in the case of process innovation, product and service innovation and management innovation.

  9. DAMPAK PERKEMBANGAN CITY HOTEL TERHADAP USAHA HOTEL MELATI DI KOTA DENPASAR

    Directory of Open Access Journals (Sweden)

    Ketut Ngurah Trisni Sakawati

    2015-09-01

    Full Text Available The tourism sector of Bali has developed rapidly in the last tenyears, especially when it is seen from the trend of the numbers ofdomestic and foreign tourist arrivals. This trend is accompaniedwith the increasing number of accommodation facilities. Denpasaris a region which shows the rapid growth of accommodationfacilities, such as the presence of a number of hotels in the city areawhich is often referred to as a city hotel. This study examines thefactors that cause the growth of city hotels, the impacts of the cityhotel growths on the budget hotel businesses, the competition andbusiness strategies of inter-city hotels as well as their influences onbusiness strategies of budget hotels in Denpasar City. The theoriesapplied in the study were the theory of supply and demand, theimpact theory and the theory of tourism policy. Data were collectedthrough observation and interviews with relevant tourismstakeholders. The findings show the rapid developments of the cityhotels have given negatif and positive impacts on the businesses ofthe budget hotels in Denpasar. To prevent excessive developmentof the city hotel, it is recommended to Denpasar government todevelop a needs assessment of hotel rooms and some policies suchas standard setting policies of room rates or equitable policy of thehotel developments.

  10. Space-Hotel Early Bird - Visions for a Commercial Space Hotel

    Science.gov (United States)

    Amekrane, R.; Holze, C.; Apel, U.

    2002-01-01

    rachid.amekrane@astrium-space.com/Fax: +49 421 539-24801, cholze@zarm.uni-bremen.de/Fax: +49 421 218-7473, The International Space Station was planed for research purposes. In 2001 the first private man, Denis Tito,visited the ISS and the second private man, Mark Shuttleworth is following him. The gate towards the commercial utilization of manned space flight has been pushed open. Space pioneers as Wernher von Braun and Sir Arthur C. Clarke had the dream that one day a space station in earth orbit will host tourists. It is evident that the ISS is not designed to host tourists. Therefore the dream of the pioneers is still open. By asking the question "how should a space station should look like to host tourists?", the German Aerospace Society DGLR e.V. organized a contest under the patronage of Mr. Joerg Feustel-Buechl, the Director of Manned Spaceflight and Microgravity, European Space Agency (ESA) in April 2001. Because the definition and design of living space is the content of architecture the approach was to gather new ideas from young architects in cooperation with space experts. This contest was directed at students of architecture and the task set was to design a hotel for the earth orbit and to accommodate 220 guests. The contest got the name "Early Bird - Visions of a Space Hotel". The results and models of the student's work were shown in an exhibition in Hamburg/Germany, which was open to the public from September 19th till October 20th 2001. During the summer term of 2001 seventeen designs were completed. Having specialists, as volunteers, in the field of space in charge meant that it could be ensured that the designs reflected a certain possibility of being able to be realized. Within this interdisciplinary project both parties learned from each other. The 17 different designs were focused on the expectations and needs of a future space tourist. The designs are for sure not feasible today, but the designs are in that sense realistic that they could be

  11. Hotell Ülemiste / Urmas Oja

    Index Scriptorium Estoniae

    Oja, Urmas, 1981-2012

    2004-01-01

    Aerofloti hotelli kohale ja osalt vana maja konstruktsioonidele ehitatud Ülemiste hotellist. Arhitekt Martin Aunin, sisekujundaja Meelis Pressi Arhitektuuribüroo, ehitaja AS FKSM. Hotell valmis 2003. a. 2 välisvaadet, sisevaade, plaan

  12. Rosebud Casino and Hotel NPDES Permit

    Science.gov (United States)

    Under NPDES permit SD-0034584, Rosebud Casino and Hotel, South Dakota, is authorized to discharge from its wastewater treatment facility in Todd County, South Dakota to an unnamed drainageway(s) tributary to Rock Creek.

  13. Hotel Section Management by Using Balanced Scorecard

    Directory of Open Access Journals (Sweden)

    Anna Lysy

    2009-04-01

    Full Text Available The paper presents some problems in using Balanced Scorecard (BSC in a hotel section. Fundamental element, which marks out BSC conception, is consolidation around vision and strategy appointed by the hotel management. Well compiled strategy should join all the targets and indexes, which compose four perspectives in BSC. Hotel section is the main gaining centre in the hotel, because the service quality is the main target of management strategy. BSC is a tool, which should not only measure effectiveness, but also implement changes, as soon as possible, so that the effects and expected results will be quick achieved. Most of the companies, which have used this conception, have treated it as a basic management system that joins strategy and operational activity. Therefore it is necessary to improve, modernize and create new sub perspectives in compiled BSC.

  14. Empowerment Perceptions of Employees in Hotel Enterprises

    Directory of Open Access Journals (Sweden)

    Şenol Çavuş

    2015-12-01

    Full Text Available The concept of empowerment, which is applicable for any social group that the person belongs to, is an essential phenomenon for continuity and success of the organization. The main purpose of this study is to determine the empowerment perceptions of employees in hotel industry. The research was conducted in four and five star hotels that operate in the city of Bishkek, Kyrgyzstan, and 170 employees were reached at those hotels. Empowerment perceptions of the employees were measured using the scales “Conditions of Work Effectiveness Questionnaire-II, CWEQ-II”and “Psychological Empowerment Scale, PES”. As a result of factor analysis made on the scales, it was observed that structural empowerment and psychological empowerment perceptions were grouped into three sub- dimensions. And in comparisons based on demographic factors; it was ob served that perceptions of empowerment have clearly differentiated according to level of education, level of income, hotel class, tourism education position, employee position

  15. Empowerment Perceptions of Employees in Hotel Enterprises

    Directory of Open Access Journals (Sweden)

    Şenol ÇAVUŞ

    2015-12-01

    Full Text Available The concept of empowerment, which is applicable for any social group that the person belongs to, is an essential phenomenon for continuity and success of the organization. The main purpose of this study is to determine the empowerment perceptions of employees in hotel industry. The research was conducted in four and five star hotels that operate in the city of Bishkek, Kyrgyzstan, and 170 employees were reached at those hotels. Empowerment perceptions of the employees were measured using the scales “Conditions of Work Effectiveness Questionnaire-II, CWEQ-II” and “Psychological Empowerment Scale, PES”. As a result of factor analysis made on the scales, it was observed that structural empowerment and psychological empowerment perceptions were grouped into three sub-dimensions. And in comparisons based on demographic factors; it was ob served that perceptions of empowerment have clearly differentiated according to level of education, level of income, hotel class, tourism education position, employee position.

  16. Hotel and Motel Fire Safety Project - USFA

    Data.gov (United States)

    Department of Homeland Security — Provides a listing of properties compliant with the requirements of the Hotel and Motel Fire Safety Act of 1990. Users may search for compliant properties and submit...

  17. Rosebud Casino and Hotel NPDES Proposed Permit

    Science.gov (United States)

    Indian Country, Minor Permit, proposed permit SD-0034584, Rosebud Casino and Hotel, South Dakota, is authorized to discharge from its wastewater treatment facility in Todd County, South Dakota to an unnamed drainageway(s) tributary to Rock Creek.

  18. Hotels and Motels - Volusia County Lodging (Points)

    Data.gov (United States)

    NSGIC Local Govt | GIS Inventory — Abstract: This file shows the physical location of known Hotel, Motel, and Bed and Breakfast establishments in Volusia County. This file will be checked at least...

  19. Enhancing Hotel Search with Semantic Web Technologies

    National Research Council Canada - National Science Library

    Magnus Niemann; Malgorzata Mochol; Robert Tolksdorf

    2008-01-01

    .... Although current online travel systems aim to support the customer in finding a suitable hotel or even a whole trip, most of the work is still up to the customer, who has to consider several sources...

  20. The homeless: help from hotels and restaurants.

    Science.gov (United States)

    Hales, A; Eyster, J J; Ford, J L

    1993-07-01

    Specific examples and information are given to service providers to address the needs of homeless people. Together nurses and restaurant and hotel managers combined their expertise to assist local agencies in their community kitchens and shelters.

  1. Comparing hotels' employer brand effectiveness through social ...

    African Journals Online (AJOL)

    Comparing hotels' employer brand effectiveness through social media and websites. ... for talent in the hospitality and tourism industry and the available talent pool. ... The impact of on-line tools for companies to present themselves as a good ...

  2. Hotels and Motels - Volusia County Lodging (Points)

    Data.gov (United States)

    NSGIC GIS Inventory (aka Ramona) — Abstract: This file shows the physical location of known Hotel, Motel, and Bed and Breakfast establishments in Volusia County. This file will be checked at least...

  3. Greening the Hotel Operations: Puerto Princesa Experience

    OpenAIRE

    Josefina S. Viernes

    2014-01-01

    - The study was conducted to assess the extent of implementation of green practices in the housekeeping and food and beverage departments among standard hotels in Puerto Princesa City, Palawan with respect to solid waste management, water conservation and energy utilization. The descriptive design was utilized in this research. Respondents of this study were the supervisors and staff of the Housekeeping and Food and Beverage Departments of the 13 standard hotels in Puerto Princesa...

  4. customer satsisfaction survey of omena hotel

    OpenAIRE

    Akinola, Ebenezer

    2013-01-01

    The bachelor’s thesis examines the importance of customer satisfaction via customers’ opinions. The objective of the thesis is to measure the level of satisfaction of Customers in Omena hotels in Helsinki region. The research exposes the expectation of customers that could assist the Omena hotels to upgrade their IT-enabled business operational services. The theory part of this thesis covers the concept of customer satisfaction, customer service and service quality dimensions. The empiri...

  5. Analisa Investasi Hotel Axana (Ex Ambacang Padang

    Directory of Open Access Journals (Sweden)

    Gusriani Gusriani

    2013-03-01

    Full Text Available Gempa bumi pada tahun 2009 mengakibatkan bangunan-bangunan di Padang banyak yang runtuh, salah satunya adalah Hotel Ambacang. Pemilik  membangun kembali Hotel  Ambacang dengan desain struktur  tahan gempa dan ini  membutuhkan biaya yang jauh lebih besar dari bangunan semula. Hotel Axana adalah hotel berbintang empat dengan jumlah lantai empat lantai, lantai satu terdiri dari kafe, lobby, gudang, coffe, dan ballroom, sedangkan untuk lantai dua terdiri dari 39 unit kamar, lantai tiga terdiri dari 37 unit kamar, lantai empat terdiri dari 38 unit kamar,  gym dan kolam renang. Penelitian ini bertujuan melakukan analisa kelayakan dengan meninjau aspek finansial. Analisa finansial ini dilakukan dengan menganalisa variabel investasi, kemudian menghitung pengeluaran dan  penerimaan  yang selanjutnya dapat dibuat cashflow selama masa investasi, kemudian dilakukan analisa sensitivitas terhadap variabel tingkatan jumlah pengunjung, tarif sewa kamar, dan suku bunga bank. Dari hasil analisa data diketahui bahwa Investasi total Hotel Axana Sebesar Rp 130.293.467.888,00 dengan NPV selama masa investasi  sebesar   Rp 1.712.634.662,00, sedangkan analisa Profitability Index (PI Hotel Axana ini = 1,3%, positif berarti hotel ini profit dan dikatakan layak dari segi finansial. Hasil analisa sensitivitas antara variabel okupansi, tarif sewa kamar, dan suku bunga terhadap NPV diketahui bahwa Hotel  Axana Padang layak jika  tingkat hunian lebih dari 40%, penurunan tarif sewa kamar tidak lebih dari 5% dari taraf saat ini,  suku bunga tidak lebih lebih dari 12,6 %.

  6. BUSINESS ETHICS STANDARDS AND HOTEL BUSINESS

    OpenAIRE

    Ivica Batinić

    2014-01-01

    By implementing certain standards in business, especially the standards of business ethics, each entity in the hotel industry emphasize its specificity and recognition, while giving a guestconsumer security and a guarantee that they will get desired quality. In today's global world, business ethics has become an indispensable part of the hotel business practices and prerequisite for achieving business success. Business ethics receives strategic significance because ...

  7. Customer satisfaction of an apartment hotel

    OpenAIRE

    Khyarginen, Margarita

    2015-01-01

    Customer satisfaction becomes the object of a research quite often, especially in business. If the company cares about its customers, it will put effort to know how satisfied they are with the services or products. Satisfied customers are loyal customers, who bring profit and other, new customers. Apartment Hotel Tampere MN, a new and developing company, is interested in keeping its customers satisfied. To expand and improve the services it is important for the hotel to measure customer s...

  8. Anaplasma phagocytophilum and Rickettsia spp. infections in hard ticks (Ixodes ricinus) in the city of Hanover (Germany): revisited.

    Science.gov (United States)

    Tappe, Julia; Strube, Christina

    2013-09-01

    The present study aimed to determine the prevalence of Rickettsiales (A. phagocytophilum and Rickettsia spp.) in 2100 I. ricinus ticks collected at 10 different sampling sites every month during the tick season 2010 in the city of Hanover, northern Germany. At the same time, the results served as a fifth-year-follow-up study to monitor whether changes or stagnation of tick infection rates - possibly due to climate change--were obvious or not. To detect infections with A. phagocytophilum and/or Rickettsia spp., tick samples were analysed by quantitative real-time PCR. Differentiation of Rickettsia species was accomplished using real-time pyrosequencing technology. Overall, 4.5% (94/2100) of the collected ticks were tested positive for A. phagocytophilum and 26.2% (551/2100) were positive for Rickettsia spp. infections. Species differentiation of Rickettsia-positive ticks via real-time pyrosequencing was possible in 48.6% (268/551) of samples, which were all identified as R. helvetica. Coinfections with both pathogens were found in 1.0% (20/2100) of ticks. Statistically significant seasonal fluctuations between sampling months as well as local differences between sampling sites were detected for Rickettsia spp. infection rates. For A. phagocytophilum infections, only significant seasonal variations were found. When comparing infection rates of Hanoverian ticks in 2010 to those in 2005, infection rates of A. phagocytophilum-infected nymphs increased statistically significant (P=0.008, power: 0.762) from 2.3% in 2005 (Schicht et al., 2011) to 4.5% in 2010. Rickettsia spp. infections in female ticks decreased significantly (P=0.049, power: 0.491) from 41.8% in 2005 (Schicht et al., 2012) to 32.4% in 2010. Comparison of the remaining tick stages showed no statistically significant differences.

  9. Baseline and benchmark model development for hotels

    Science.gov (United States)

    Hooks, Edward T., Jr.

    The hotel industry currently faces rising energy costs and requires the tools to maximize energy efficiency. In order to achieve this goal a clear definition of the current methods used to measure and monitor energy consumption is made. Uncovering the limitations to the most common practiced analysis strategies and presenting methods that can potentially overcome those limitations is the main purpose. Techniques presented can be used for measurement and verification of energy efficiency plans and retrofits. Also, modern energy modeling tool are introduced to demonstrate how they can be utilized for benchmarking and baseline models. This will provide the ability to obtain energy saving recommendations and parametric analysis to explore energy savings potential. These same energy models can be used in design decisions for new construction. An energy model is created of a resort style hotel that over one million square feet and has over one thousand rooms. A simulation and detailed analysis is performed on a hotel room. The planning process for creating the model and acquiring data from the hotel room to calibrate and verify the simulation will be explained. An explanation as to how this type of modeling can potentially be beneficial for future baseline and benchmarking strategies for the hotel industry. Ultimately the conclusion will address some common obstacles the hotel industry has in reaching their full potential of energy efficiency and how these techniques can best serve them.

  10. The Matching Process in E-Mentoring: A Case Study in Luxury Hotels

    Science.gov (United States)

    Simmonds, David; Lupi, Anne Marie Zammit

    2010-01-01

    Purpose: This paper seeks to examine the effectiveness of an innovative e-mentoring programme introduced in an international group of luxury hotels. Design/methodology/approach: The paper employs the survey method, with quantitative and qualitative data analysis. The research model was developed from a literature review. Findings: While mentoring…

  11. The Matching Process in E-Mentoring: A Case Study in Luxury Hotels

    Science.gov (United States)

    Simmonds, David; Lupi, Anne Marie Zammit

    2010-01-01

    Purpose: This paper seeks to examine the effectiveness of an innovative e-mentoring programme introduced in an international group of luxury hotels. Design/methodology/approach: The paper employs the survey method, with quantitative and qualitative data analysis. The research model was developed from a literature review. Findings: While mentoring…

  12. Will generation experience a culture clash in hotels : An exploratory study

    NARCIS (Netherlands)

    Groen, B.; Lub, X.D.; Nije Bijvank, M.

    2009-01-01

    This research explores how Baby Boomers (1945 -1964), Generation X (1965-1980), and Generation Y (1981-1995) perceive organisational culture in an international hotel chain, using Quinn's competing values model. The sample consisted of 181 employees (response 72%). The four orientations that constit

  13. Firm Size and Capital Structure Decisions: Evidence from Hotel and Lodging SMEs in Eldoret Municipality, Kenya

    Directory of Open Access Journals (Sweden)

    Lewis Wakoli Wachilonga

    2013-08-01

    Full Text Available The purpose of this paper was to determine the relationship between firm size and capital structure decisions on the development of small and medium enterprises (SME’s in Kenya, with special reference to hotel and lodges in Eldoret municipality .a descriptive survey research was used to carry out the study .Seventy two (72 respondents were sampled the study was guided by the following research questions: what is the relative size of hotel and lodging SME’s in Eldoret municipality, what are the financial source preferences of hotel and lodging SME’s in Eldoret municipality for financing initial investments, financing ongoing operations and financing future investment, What is the relationship between financial source preference and size of hotel and lodging SME’s in Eldoret municipality. Based on the findings, the study established that relationship between firm size and capital structure choice among hotel and lodging SME’s in Eldoret municipality considering self financing as the most preferred source of financing during the initial stages of their operation. Bank credit was most preferred for ongoing operations followed by retained earnings and share capital respectively. Future financing of the firm in hotel and lodging sector favored use of internal sources followed by use of debt. The chi- square test showed that there was no statistical significance in linking firm size and financing initial investments by internal sources, debt and common stock. The researcher concluded that there was a relationship between firm size and capital structure preference. There was hierarchical preference for internal sources, debt and common stock issues. The firms in hotel and lodging sector preferred a mix in equal proportions of short term and long term debt to finance its operations. The researcher drew the following recommendations. First, hotel and lodging operators and entrepreneurs should consider internal financing during the initial and

  14. Hotel innovation and its effect on business performance

    DEFF Research Database (Denmark)

    Mattsson, Jan; Orfila-Sintes, Francina

    2014-01-01

    of an earlier developed model of innovation types, we investigate the effect on performance of different types of innovation. We find that two combinations of innovation types impact hotel performance in a positive way, namely the combinations termed, Full and Service&Back-Office innovation. We therefore......This paper explores the dynamics of hotel innovation and its impact on hotel performance with a representative sample of the whole hotel sector operating in the Balearic Islands, Spain. The managers of sampled hotels (N = 331) answered questions about innovations over a 6-year period. On the basis...... suggest that these combinations are used to create synergies for hotel performance....

  15. Sistem Pendukung Keputusan Untuk Pengadaan Fasilitas Hotel Menggunakan Metode TOPSIS

    OpenAIRE

    Susi Hendartie; Bayu Surarso; Beta Noranita

    2014-01-01

    The development of hotel business to make consumers more critical to choose a hotel products and services. If the hotel facilities more complete, so interest of the consumer is higher to choose the hotel. This  research study intend to build a decision support system for the procurement of hotel facilities with TOPSIS method. This method uses the six alternative form of the data; hotel rooms (guest  room), karaoke, gift shop, a gym, spa and travel corner (travel tour information) and data of ...

  16. The potential of branding in the hotel industry

    OpenAIRE

    Dufková, Kateřina

    2011-01-01

    The aim of this diploma paper is to discover if integration of hotels into hotel chains and hotel group is for the hotel industry the right direction. The first part defines what a brand is, why is created by companies and how a brand should be managed. Afterwards, brands strategies are identified. The paper describes possible ways of cooperation between hotels and hotel groups and tries to find out if this cooperation is beneficial or not. The last part of the paper is about Carlson Rezidor ...

  17. Adaptive Re-Use Principles in Historic Hotel Buildings in Melaka And George Town

    Directory of Open Access Journals (Sweden)

    Ab Wahab Lilawati

    2016-01-01

    Full Text Available Adaptive re-use of historic buildings is a process of changing the original function of the historic buildings to another function that can optimise the use of existing historic buildings. The selection of appropriate new function is an important factor in determining the success of adaptive re-use of historic buildings. However, adaptive re-use work done on historic buildings on the World Heritage Site is not an easy task due to rules and principles outlined by local and international charters that must be abide by. This research is conducted to gather the true picture of applied adaptive re-use principles that has been done on heritage hotels available in Melaka and George Town World Heritage Sites. This research is started with an inventory that led to the discovery of 35 hotels which applied the principle of adaptive re-use of historic buildings. Based on this finding, 4 historic hotels from adaptive re-use applications have been selected as the case studies. Results of the case studies carried out show that the level of conservation of heritage hotel is moderate and measures of control should be taken to ensure the privileges of heritage hotel. As a result of this research, a number of suggestions are made to ensure that adaptive re-use work done in the future will be conducted as optimum as possible according to the adaptive re-use and conservation principles.

  18. A Marketing approach on how continuous processes improvement can contribute to hotel business Organic Growth

    Directory of Open Access Journals (Sweden)

    Ioana-Simona IVASCIUC

    2015-12-01

    Full Text Available Generating sustainable growth and profits is like finding a unicorn for most managers. Organic growth should be considered as an alternative for long-term growth in the hotel business. Designing the service process to deliver what customers expect from the hotel offer is a crucial component of encounter marketing. Hotels need to embrace the changes and ensure that their internal processes are aligned not just to current trends, but also to the expected future changes. Keeping up with global changes and trends of any kind, evaluating their impact on your business, continuous improving of the services using PDCA cycle, Six Sigma or Lean principles, are the keys to long-term organic growth.

  19. Condensation system with seawater in the Royal Solaris Hotel of Cancun; Sistema de condensacion con agua salada en el hotel Royal Solaris de Cancun

    Energy Technology Data Exchange (ETDEWEB)

    Herrero, Juan F.; Hernandez A, David [Celsol, S.A. de C.V., Nuevo Leon (Mexico)

    1999-07-01

    After performing a technical study, during the month of September of 1998, in the facilities of Villas Solaris, S.A. de C.V., specifically in the Royal Solaris Hotel, towers Royal and Caribe, important opportunities of saving were found, which were evaluated technical and economically to be able to present to Villa Solaris, S.A. of C.V., an energy saving project highly profitable that allows to obtain great economic benefits, a better service for the hosts and an important step to the reduction of the operative expenses (energy), that guaranteed the future competitiveness of the hotel in the zone. The base of the energy saving opportunities is the substitution of the air conditioning equipment, since the installed ones in the Hotel, are very deficient equipment (piston in Caribbean Tower) or because of by International ecological Norms they will be obsolete in short time (centrifugal R-11 Torre Royal). In addition the service machine area of the Hotel was centralized in a single site. The substitution measure of the air conditioning systems, contemplated the installation of centrifugal equipment of high efficiency (0.65kW/Ton at full load) cooled with brackish water, that is a very abundant resource in the zone and does not represent any cost for the Hotel. The waste heat of the refrigeration machines is contemplated to be used to preheat the service water and the swimming pool water by means of heat exchange equipment. In order to arrive to the desired optimal temperatures the advantage of the installation of the already existing in the Hotel thermo solar systems was taken into consideration. When implementing this global system, the use of cooling towers was eliminated, that was the equipment that cools the condensation water of the air conditioning equipment. In addition the use of the steam boilers was eliminated that made the function of warming up the service water, reason why an important saving of fuel was generated. [Spanish] Despues de haber realizado un

  20. Kajian Efektifitas Komunikasi Atasan Bawahan Pada Karyawan Hotel X (The analysis of downward communication efectiveness at Hotel X)

    OpenAIRE

    Frandawati

    2012-01-01

    Hotel is one sector that has a prominent role in tourism. That‟s why in it‟s management, a hotel must be responsive and sensitive about change taking place in environment. So does Hotel X, of which one three stars hotel in Medan. Hotel X itself went through a change of business entity from CV to PT that accompanied by developing Hotel Grand X. This change results in change in the structure of the organization and change in the way organization policies socialized. This change results some pro...

  1. INVESTMENT EFFICIENCY IN NEW HOTEL BUILDINGS IN CROATIA

    Directory of Open Access Journals (Sweden)

    Eddy Rot

    2012-12-01

    Full Text Available Abandonment of mass tourism in the late 80-ies of 20th century and attitude of humane tourism oriented to the needs and requirements of individuals, it is characterized by changes in the design and architectural design of hotel facilities. Features and functionality of hotel facilities are affected by trends in tourism demand. Tourism gets new features, which hotel companies must adapt. Individualism, humanism and hedonism are the guidelines that accompany the tourist industry in the 21st century. They determine the new considerations shaping and arranging hotel facilities, and the need for transformation of the hotel buildings designed for mass tourism in facilities for contemporary tourist who is aware of his needs, desires and aspirations. These trends should be monitored and the hotel industry in Croatia. The last decade marked by investments in reconstruction and modernization of existing hotel facilities, but investment in new hotel facilities are still minor. The reason for this is the fact that the hotel industry is low profitable activity, but also in the unfinished privatization, lack of domestic financial capital and the lack of attractiveness of the Croatia to attract foreign capital which would allow meaningful construction of new and rehabilitation of existing hotel facilities in line with trends in the tourism market. This paper critically examines the state of the hotel industry in the Republic of Croatia and its competitiveness in Europe, and it presents the results of research on the effectiveness of building a fictional hotel in Croatia, with a comparative analysis with European hotels.

  2. Shangri-La Announces the Official Debut of Kerry Hotel,Beijing

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Shangri-La Hotels and Resorts introduced its second Kerry Hotel on November 19, 2011. Marking the completion of the first phase of a multimillion-dollar renovation, Shangri-La’s Kerry Centre Hotel, Beijing is rebranded as Kerry Hotel, Beijing. It joins its sister hotel, Kerry Hotel Pudong, Shanghai, which launched the brand in February 2011.

  3. Hotel Stouffer's Atlanta Inn. - Georgia (EE. UU.

    Directory of Open Access Journals (Sweden)

    Heery, -

    1976-04-01

    Full Text Available On a large 4-storey base structure rises a long, rather narrow 27-story tower. The 37,000 m2 of the hotel are distributed in the following manner: 525 hotel rooms, special suites, convention hall, meeting rooms; three restaurants with different interior decorations; ball room; cafeterias, shops; swimming-pools; additional installations that correspond to this hotel category. A chapter of great importance in the construction of the hotel was the interior planning and design. Different colour schemes, special furniture and a most varied selection of decorative and functional elements have been used. The materials and design of the exterior have been chosen with utmost care, whereby a contrast, though not a clash, with the adjacent buildings has been achieved. The hotel is completed with a 1,000-car parking deck, situated across the street and connected with the hotel by means of an over Street bridge.Está constituido por una amplia base de cuatro plantas, sobre la que se eleva una alta y esbelta torre de 27 plantas. En sus 37.000 m2 de superficie total se distribuyen: 525 habitaciones para clientes, incluyendo suites de categorías distintas; gran salón de congresos y salas de juntas y reuniones; tres restaurantes con distintas ambientaciones; sala de baile; cafeterías, tiendas; piscinas; y toda una serie de servicios propios de un hotel de esta categoría. Un capítulo de gran importancia en la construcción del hotel fue la ambientación interior, conseguida con diferentes esquemas de color, mobiliario especial y los más variados elementos decorativos y funcionales. El exterior también fue muy cuidado, empleándose materiales y diseños que contrastan, sin desentonar, con los edificios vecinos. El hotel se completa con un aparcamiento cubierto, de 1.000 plazas, situado al otro lado de la calle, y al que se une mediante un puente elevado.

  4. de los hoteles españoles

    Directory of Open Access Journals (Sweden)

    Enrique Claver Cortés

    2007-01-01

    Full Text Available Los hoteles necesitan cada vez más información para su correcta gestión y para maximizar su desempeño o éxito empresarial. De esta forma, en este estudio se analizan una serie de variables estratégicas clave que influyen directamente sobre el desempeño hotelero. Estas variables son el tamaño, el tipo de gestión y la categoría de los hoteles. En este trabajo, empleando la teoría de los grupos estratégicos, se han agrupado los hoteles españoles de entre 3 a 5 estrellas en función de cada una de estas variables estratégicas con el objetivo de determinar si influyen significativamente sobre el desempeño hotelero y en qué sentido. Entre los resultados que se han obtenido destacan el hecho de que a mayor tamaño y categoría, mayor es el desempeño que alcanzan los hoteles. Así mismo, los hoteles que pertenecen a cadenas alcanzan niveles de desempeño mayores que los independientes. Por lo tanto, de esta investigación se deducen importantes implicaciones para la dirección hotelera.

  5. 78 FR 18321 - International Code Council: The Update Process for the International Codes and Standards

    Science.gov (United States)

    2013-03-26

    ..., 2013 in Dallas, TX at the Sheraton Dallas Hotel. This will be followed by the Public Comment Hearings... Action Hearings in Dallas, TX at the Sheraton Dallas Hotel and the Public Comment Hearings in Atlantic... Fuel Gas Code. International Green Construction Code. International Mechanical Code. ICC Performance...

  6. Hotel quality in the European Capital of Culture: Leeuwarden 2018

    African Journals Online (AJOL)

    Research in Hospitality Management is co-published by NISC (Pty) Ltd and Routledge, Taylor & Francis Group ... hotel sector with a tangible indication of how the hotel sector ... that aimed to bring the people of Europe closer together by.

  7. Traveler's encounter with nymphs in a hotel bed.

    Science.gov (United States)

    Sandlund, Johanna; Banaei, Niaz

    2014-01-01

    This case illustrates skin lesions in a traveler staying in a hotel bed infested with tics. Although infestation of hotels with bedbugs belonging to the Cimex genus is a growing problem worldwide, tick infestation has never been reported before.

  8. STRATEGIC MANAGEMENT PRACTICES WITHIN THE ROMANIAN HOTEL INDUSTRY

    National Research Council Canada - National Science Library

    Ovidiu-Niculae Bordean; Anca Borza

    2014-01-01

    .... This paper addresses the issue of strategic management in the hotel industry through a survey designed to identify the strategic practices that hotels from the North-Western part of Romania are using...

  9. Importance of satisfaction and guests experience in hotel business organizations

    National Research Council Canada - National Science Library

    Milošević Srđan

    2012-01-01

    .... Customer satisfaction is the key to retaining existing and attracting new guests. To achieve this goal, managers in the hotel organizations have become aware of the fact that the quality of staying in hotel represent unique experience for tourists...

  10. Marketing of a family hotel in the High Tatras

    OpenAIRE

    Danišová, Magda

    2008-01-01

    Master's thesis "Marketing of a family hotel in the High Tatras" is a marketing concept for a family hotel introducing all aspects of marketing that we should take into consideration both before and during its operation.

  11. Could You Spot Bed Bugs in A Hotel Room?

    Science.gov (United States)

    ... gov/news/fullstory_166585.html Could You Spot Bed Bugs in a Hotel Room? Survey finds they're ... HealthDay News) -- While many travelers think that finding bed bugs in their hotel room would be the stuff ...

  12. ?????? ?????????????? ?????????????? ? ???????????? ??????? ??????????? // ANALYSIS OF THE INTERACTION TOURIST AND HOTEL BUSINESS

    OpenAIRE

    Yermachenko, O.S.

    2010-01-01

    ??????????? ?????? ???????? ???????????? ?????? ????????? ?????????????? ? ?????????????? ???????, ????????????????? ???, ??? ? ????????? ????? ??????? ???????? ? ??????? ?? ??????????? ??????????? ????????? ????, ?????????? ?????? ???????-??-???? ????????? ????????????? ??????? ? ?????. Hotel business is an integral part of the of the hospitality industry and tourist business, it is supported by the fact that atpresent the importance and impact on hotel enterprises of local areas, particular...

  13. Opinions from senior managers of London's luxury hotels

    African Journals Online (AJOL)

    jane.b

    consideration for hoteliers who are looking to open a luxury hotel within the city of London, ... the importance the spa plays to the hotel, its overall purpose of being in operation, .... market provide benefit by identifying different dynamics of.

  14. Automation of Woodworking Machinery a New Theme of Hanover Exhibition%木工机械的自动化是汉诺威展会的新主题

    Institute of Scientific and Technical Information of China (English)

    马岩

    2011-01-01

    New technical development highlights at the German Hanover Exhibition are summarized, the development mode of foreign new technologies and the development trend of China' s woodworking machinery are put forward, and the following points are made, like developing the automation technology of woodworking machinery, studying the entry of our woodworking machinery into the international market, further developing CNC woodworking machinery and complete sets of equipment for furniture production, importing foreign advanced woodworking machinery manufacturing technologies, further developing the production scale of woodworking production lines, advocating the cooperation between enterprises, high institutions amt scientific research institutes to make breakthroughs and researching & developing new varieties on the basis of the existing international woodworking machinery products.%总结了德国汉诺威木工机械展览会上技术发展的新亮点,提出了国外新技术的发展模式以及我国木工机械的发展方向,指出应发展木工机械的自动化技术、研究我们进入国际市场的方法、进行木工机械的数控化和家具生产线成套设备的开发,要引进国外木工机械的先进技术,进一步提高木工机械生产线的生产规模,提倡企业、高校、科研院所等合作攻关,在现有国际木工机械产品的基础上研制新品种。

  15. Renewable energy for sustainable tourism: assessment of Macedonian hotels

    OpenAIRE

    Biljana PETREVSKA; Cingoski, Vlatko

    2015-01-01

    Hotels consume substantial quantity of energy, water and other non-durable products, thus provoking significant environmental impacts. On the other hand, they rely on clean nature and unpolluted environment as a core value for hotel industry. Tourists more often abandon tourism destinations in poor environmental condition and trace for hotels with eco label, eco certificate and certificate for energy efficiency. Consequently, hotel industry is becoming increasingly environmentally responsible...

  16. ENVIRONMENTAL MANAGEMENT AT STAR RATED HOTEL IN BALI

    OpenAIRE

    Jaya Pramono; I Ketut Budi Susrusa; Agung Suryawan Wiranatha

    2014-01-01

    The outcomes of tourism in relation to the environmental sustainability is to preserve nature, environment, and resources availablity. Therefore, the obligation to maintain sustainability of environmental are become a top agenda for the managers of the star-rated hotels. In line with this spirit the high growth of hotel and tourist arrival in Bali correlated with the high of resources use to meet the demand of hotel guests, it will affect to the environment of hotel and the environmental of B...

  17. Potential of energy savings in the hotel sector in Jordan

    Energy Technology Data Exchange (ETDEWEB)

    Ali, Yahya [Department of Humanities and Social Sciences, Faculty of Arts, Hashemite University, Zarqa 13115 (Jordan); Mustafa, Mairna [Department of Sustainable Tourism, Queen Rania' s Institute of Tourism and Heritage, Hashemite University, Zarqa 13115 (Jordan); Al-Mashaqbah, Shireen [International Office, Hashemite University, Zarqa 13115 (Jordan); Mashal, Kholoud [Department of Land Management and Environment, Faculty of Natural Resources and Environment, Hashemite University, Zarqa 13115 (Jordan); Mohsen, Mousa [Department of Mechanical Engineering, Faculty of Engineering, Hashemite University, Zarqa 13115 (Jordan)

    2008-11-15

    This paper presents some insights into Jordan's energy consumption in the tourist accommodation sector. The results of a recent survey on environmental performance in the tourist accommodation sector in Jordan were used to evaluate energy conservation in hotels. A survey was designed and distributed to hotels' managers and departments' supervisors in order to understand the environmental performance in the tourist accommodation sector in Jordan during the period 10-17 August 2006. Also some field visits were conducted to fully understand hotels interaction regarding the environment, in addition to help interpreting the results of the survey. The study is limited to all classified hotels in Jordan. It was found that lighting hotels' main building and outside areas, and air conditioning consume more electricity compared to other departments. The results show that few classified hotels already installed energy saving equipments, though, it was noticed that managers of one star hotels were not really willing to make such changes in their hotels, on the other hand, other classified hotels (2-5 star hotels) have shown a high willingness to make changes in their hotels to reduce the consumption of different types of energy. Hotel's classification played a significant role in explaining variations in most of the results, particularly when it comes to long-term investments to reduce energy consumption by using energy efficient appliances. Five and four star hotels were the most hotels willing to use energy efficient appliances to reduce energy consumption. The study suggested some strategies to help reduce the negative impacts of high energy consumption in hotels. These strategies include better insulation, and enhanced insulation for the hot water reticulation system. Moreover, enhancing and increasing the level of awareness among all hoteliers through a directed and well-designed campaign. Also offer interest free loans; and activate precise

  18. BUCHAREST HOTEL MARKET IN THE EUROPEAN CONTEXT

    Directory of Open Access Journals (Sweden)

    Silvia Patricia DODU

    2014-12-01

    Full Text Available The European hospitality industry currently sees an increase in all specific indicators, a fact that shows, on one hand, the ability of this sector to overcome the economic turbulences of recent years, but also the real perspectives for future growth. Today’s hotel industry can no longer rely on the traditional growth methods, and needs to prepare for the major confrontation with the next-generation technological developments that generate modern marketing channels but, by default, incur significantly higher costs for simply „being” on the market. The Bucharest hotel market is no exception; in the recent past, it has witnessed a slight upwards trend generated by the increase of demand in the business tourism area, while also facing the challenge of integration of modern technologies in the hotel business.

  19. Approaches to quality management in hotel industry

    Directory of Open Access Journals (Sweden)

    Kateřina Ryglová

    2013-01-01

    Full Text Available The aim of the paper is to present possibilities and specifics of quality management in hotel services with the focus on the Servqual model. Servqual works on the definition of five dimensions of service quality: tangibles, reliability, responsiveness, assurance and empathy. Demonstrating the practical application of Servqual in selected hotels in the Czech Republic is also a part of the paper. Input data have been gained by force of a primary field-research with the help of a quantitative research via questionnaires and deep interviews. The results of the Servqual score for individual dimensions of service quality have also been used to calculate a total weighted score for the examined hotels and to outline benchmarking utilisation possibilities.

  20. The Effects of Social Media in the Hotel Sector: A report for WinHotels

    OpenAIRE

    Sullivan, John

    2013-01-01

    Social media usage is expanding in all age groups and across all socio-economic groups. This means it has become the focus of much attention from businesses looking to use it as a way to increase awareness of their products or services. The purpose of this report is to look at how social media is affecting the hotel business and whether Win Hotels should be using social media as a marketing tool. It offers the opportunity to engage with hotel guests before during and after a stay. This en...

  1. Business Guests Satisfaction in the Hotel Industry: A Case Study of North American Hotel Chains

    Directory of Open Access Journals (Sweden)

    Milan Bradić

    2013-04-01

    Full Text Available This paper considers the problem of satisfaction of business guests with hotel brands in North America. In analysis we used the guests responses (scores given for 12 different elements of hotel product. In order to arrive at more accurate results, monitored hotel chains are grouped into price tiers. The aim of this paper is to indicate what facilities and services the North American business guests appreciate most. Industry trends and results may be beneficial to all hoteliers, especially in business tourism segment.

  2. Supply chain management : hotel industry implications : a case study of Radisson Blu Marina Palace Hotel Turku

    OpenAIRE

    Itkonen, Gategaeo

    2014-01-01

    Supply chain management (SCM) scale is enormous yet very basic to any type of business structure. When it comes to a hotel industry, the nature of the industry and its complexity are challenging the way SCM would imply. The reason is that hotel industry offers services, which are considered intangible. This means SCM principles have more to be mentioned and found out in terms of its implication into the actual industry. The research emphasizes on how SCM would be implemented in a hotel i...

  3. How to make the customers satisfy the hotel

    Institute of Scientific and Technical Information of China (English)

    Yang Li

    2015-01-01

    with the rapid development of Cardiff economy as wel as the tourism industry, the city's hotels have almost 9,000 available bed spaces in total, more and more businesses men and tourist rush into Cardiff, it brings a lot of opportunities to the local hotel industry. So the designed hotel should also try their best to attract more customers for more profit.

  4. 40 CFR 30.18 - Hotel and motel fire safety.

    Science.gov (United States)

    2010-07-01

    ... 40 Protection of Environment 1 2010-07-01 2010-07-01 false Hotel and motel fire safety. 30.18... EDUCATION, HOSPITALS, AND OTHER NON-PROFIT ORGANIZATIONS Pre-Award Requirements § 30.18 Hotel and motel fire safety. The Hotel and Motel Fire Safety Act of 1990 (Public Law 101-391) establishes a number of...

  5. Evaluation of Marketing Mix of a chosen Hotel

    OpenAIRE

    Jedounová, Lucie

    2011-01-01

    This thesis focuse on tourism, part of it focuse on characteristic of tourism services and hotel industry too. Substance of this work is marketing in tourism and tourism services, specifically in hotel industry, where the goal is evaluate every simple part of marketing mix by chosen three-stars hotel and propose possible changes which could increase demand or attract new clients.

  6. Strategic Management Practices within the Romanian Hotel Industry

    Directory of Open Access Journals (Sweden)

    Ovidiu-Niculae Bordean

    2014-11-01

    Full Text Available The fierce competition among hotels had forced managers to reconsider the way in which they are doing business. The strategic planning is seen as one approach that could help hotel managers to bust their hotel performance and to obtain a competitive advantage against the other hotels. This paper addresses the issue of strategic management in the hotel industry through a survey designed to identify the strategic practices that hotels from the North-Western part of Romania are using. The research study was based on a questionnaire that was administered to 65 key decision makers from the hotel industry in five large cities. The aim of the study was to offer a real picture of the strategic approaches that are implemented within the hotel industry. The study uses 25 statements that largely correspond to some of the most-cited strategic practices within the strategic management tourism literature. The hotels that took part in the study focused mainly on implementing the differentiation and innovation strategy. The ANOVA test showed that there are significant differences between the way in which these strategies are pursued according to several characteristics of the hotels (size, category and management type. The results offer valuable and consistent insights for both hotel managers who wish to develop better strategies and theoreticians who are interested in filling in the existing gap from the hotel literature.

  7. Analisa Perbandingan Biaya Kebutuhan Dan Penggunaan Energi Hotel Yusro Jombang

    Directory of Open Access Journals (Sweden)

    Ryan Pramuditya

    2012-09-01

    Full Text Available Hotel Yusro, merupakan hotel berbintang 3 (tiga pertama di Kota Jombang dengan fasilitas yang lengkap. Sebagai hotel berbintang tiga yang baik, haruslah memenuhi persyaratan kriteria hotel yang baik sesuai dengan KEPMEN No KM.03/HK 001/MKP.02 [1] salah satunya yaitu memiliki sistem kelistrikan yang memadai dengan pengunaan daya yang tidak boros, yaitu yang konsumsi listriknya sesuai dengan kebutuhan energinya. Seiring dengan tarif listrik yang terus meningkat tiap tahunnya, penggunaan konsumsi listrik pada hotel dapat menyebabkan biaya operasional hotel yang meningkat pula. Menurut Shiming & Burnett, 2002, konsumsi energi untuk penerangan, sistem pengaturan suhu (penghawaan, dan sistem pemanas air umumnya mencapai 70% dari total penggunaan energi pada bangunan hotel. Kesimpulannya konsumsi energi terbesar terletak pada sistem kelistrikan hotel. Analisa energi yang akan dilakukan adalah analisa terhadap sistem kelistrikan yang meliputi sistem penghawaan, pencahayaan, dan transportasi vertikal gedung. Metode yang digunakan yaitu menghitung kebutuhan energi kelistrikan pada hotel lalu dibandingkan dengan hasil observasi konsumsi energi listrik di lapangan. Dari hasil analisa data diketahui bahwa hasil perbandingan biaya untuk sistem penghawaan hotel adalah perhitungan sesuai kondisi lapangan lebih hemat 17,67% dibandingkan perhitungan teoritis; untuk sistem transportasi vertikal hotel adalah 0%;  untuk sistem pencahayaan hotel adalah perhitungan teoritis lebih hemat 23,72% dibandingkan perhitungansesuai kondisi lapangan.

  8. Opinions from senior managers of London's luxury hotels

    African Journals Online (AJOL)

    jane.b

    professionals believing that spas are an expected element within luxury hotels. This paper has ... to a diversity of markets (Slattery 2012). .... ties in the workplace and therefore raise questions about ... having a somewhat moderate impact upon the hotel's identity. .... role stress: An empirical study of hotel spa managers.

  9. Hotel Employees' Japanese Language Experiences: Implications and Suggestions.

    Science.gov (United States)

    Makita-Discekici, Yasuko

    1998-01-01

    Analyzes the Japanese language learning experiences of 13 hotel employees in Guam. Results of the study present implications and suggestions for a Japanese language program for the hotel industry. The project began as a result of hotel employees frustrations when they were unable to communicate effectively with their Japanese guests. (Auth/JL)

  10. Mission 89: Expo Hanover

    Directory of Open Access Journals (Sweden)

    Marco Pasini

    2009-07-01

    Full Text Available Il progetto che propongo per l’occasione del numero monografico “Itinerari visuali”, è un modello di ricerca partecipativa, promossa da Check-in Architecture. (... L’interdisciplinarietà è alla base dell’idea, infatti, l’invito a partecipare era rivolto ad artisti, architetti, designer, sociologi, studenti e persone comuni verso un progetto crossmediale che attraverso la realizzazione e la diffusione di 300 video-documentari-reportage, si prefigge l’obiettivo di indagare come l’architettura incida sulla trasformazione dello spazio urbano sotto ogni punto di vista: estetico, artistico, sociale, culturale, storico, economico e sociologico.

  11. The River Danube as an Attraction in Positioning Hotels along its Riverside Capitals

    Directory of Open Access Journals (Sweden)

    Ákos Kátay

    2015-04-01

    Full Text Available The hotel is part of the tourism suprastructure; it provides the conditions of the complex supply set of the people’s temporary home. The most important supply characteristic is the location, because this is the only one that is not changeable after a hotel starts its operation. Therefore, the site of the venue completely determines the hotel’s future successfulness. The aim of the research is to explore how much Danube bank located hotel industry lived with the opportunity of choosing the venue’s establishing location as a potential attraction. The paper also outlines how much these properties use this condition in their marketing and also in selling their products. The research examines those hotels that have no significant built-up area between their property and the Danube that would completely destroy the view of the river. According to the hypotheses of the research these riverside based venues mostly belong to international or regional hotel chains. The economical factor during the planning of the venue is much more important than that all rooms should have a riverside view. In the hotels’ marketing communication the utilization of the Danube appears as an attraction such as its additional value shows up in their price policy. The average room prices of these venues’ are higher than the same capital’s similar star-rated ones without having Danube view. In order to get relevant answers for the above hypotheses authors have a detailed literature review on the development plans and operating reports of the hotel and hospitality industry and examined the involved hotels’ website content analysis, as well.

  12. Pioneering reconstruction with solar price. The romantic hotel Muottas Muragl; Wegweisender Umbau mit Solarpreis. Das Romantik Hotel Muottas Muragl

    Energy Technology Data Exchange (ETDEWEB)

    Lauster, Marcus

    2012-07-01

    One of the most famous visitor terraces in Switzerland is Muottas Muragl at a height of 2456 m above sea. The Mounting Dining romantic hotel Muottas Muragl was opened in 2010. This hotel is more than just a typical first class extraordinary visitor terrace in the Engadine: It is the first plus energy-hotel in the Alps.

  13. Largest solar installation on a hotel in Switzerland; Groesste Hotel-Solaranlage der Schweiz

    Energy Technology Data Exchange (ETDEWEB)

    Stadelmann, M.

    2008-07-01

    This article describes the solar thermal installation on the Hotel Europa in St. Moritz-Champfer, Switzerland. The installation provides heat energy for domestic hot water preparation and for the heating of the hotel's indoor swimming pool. A thirty-percent reduction of heating oil consumption has been obtained. The system, which is based on the 'low-flow' principle, provides the highest possible temperature difference while using low pumping energy. The hotel's hot-water circulation system, which ensures fast availability of hot water at the taps, is also discussed. This largest hotel solar installation is designed to meet heating and hot-water requirements during the summer season. The high requirements placed on the materials used are discussed. Schematics are provided and first operational experience is briefly discussed.

  14. The Application of Intelligent Building Technologies to Space Hotels

    Science.gov (United States)

    Fawkes, S.

    This paper reports that over the last few years Intelligent Building technologies have matured and standardised. It compares the functions of command and control systems in future large space facilities such as space hotels to those commonly found in Intelligent Buildings and looks at how Intelligent Building technologies may be applied to space hotels. Many of the functions required in space hotels are the same as those needed in terrestrial buildings. The adaptation of standardised, low cost, Intelligent Building technologies would reduce capital costs and ease development of future space hotels. Other aspects of Intelligent Buildings may also provide useful models for the development and operation of space hotels.

  15. The People-First Service of Grand Hotel Beijing

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Grand Hotel Beijing is located north of Chang’an Avenue and east of the landmark Forbidden City in Beijing.This five-star luxury hotel has received numerous government delegations and state leaders from around the world since it opened in 1990.Wang Fuhe has been General Manager of Grand Hotel Beijing for more than 10 years.Through the effortsofWangandhisteam,thehotelflagshipsteers steady and fast,taking a leading position among the countless luxury hotels in Beijing.Wang attributes the success of Grand Hotel Beijing to its distinctive

  16. Ashford Castle Hotel: Epitome of an excellent service experience

    OpenAIRE

    Kumar, V.; Brady, M

    2014-01-01

    Ashford Castle Hotel is one of the world’s finest five star luxury hotels, located in County Mayo on the dramatic west coast of Ireland. The castle dates from the 13th century and has been continuously occupied since then. The hotel is a member of Leading Hotels of the World, Ltd. and in 2013 was voted by Condé Nast Traveler® as the number three resort hotel in Europe, receiving a rating of 96.8% for service.\\ud Ashford Castle was first built as a defensive castle by the Anglo-Norman de Burgo...

  17. The Satisfaction Index in the Hotel Business Case Study: Vega Hotel by Galati

    Directory of Open Access Journals (Sweden)

    Dan Păuna

    2016-05-01

    Full Text Available This study focuses on customers' level of satisfaction in the hotel industry. In this case, the level of satisfaction represents an index that links customers' satisfaction with the firm's effort to offer not only effective accommodation services, but other services as well. Under these circumstances, the hotel companies emphasize customers' satisfaction, realizing that customers' perception on the quality of products and services is a decisive factor in the size of the market segment and the level of profit.

  18. Program Corporate Social Responsibility di Industri Hotel: Sebuah Keuntungan atau Kerugian untuk Hotel

    Directory of Open Access Journals (Sweden)

    Maria Pia Adiati

    2012-04-01

    respected company. But many opinions denies the previous argue by saying the CSR program is a long term program profit gain since the short term result is good public image. The good public image will lead the loyalti of customer to keep using the product or service from the hotel. The customer loyalti also affected by the customers opinion, if they involves in the social activities held by the hotel, they also participate in a social activity.

  19. Application of Text Mining to Extract Hotel Attributes and Construct Perceptual Map of Five Star Hotels from Online Review: Study of Jakarta and Singapore Five-Star Hotels

    Directory of Open Access Journals (Sweden)

    Arga Hananto

    2015-12-01

    Full Text Available The use of post-purchase online consumer review in hotel attributes study was still scarce in the literature. Arguably, post purchase online review data would gain more accurate attributes thatconsumers actually consider in their purchase decision. This study aims to extract attributes from two samples of five-star hotel reviews (Jakarta and Singapore with text mining methodology. In addition,this study also aims to describe positioning of five-star hotels in Jakarta and Singapore based on the extracted attributes using Correspondence Analysis. This study finds that reviewers of five star hotels in both cities mentioned similar attributes such as service, staff, club, location, pool and food. Attributes derived from text mining seem to be viable input to build fairly accurate positioning map of hotels. This study has demonstrated the viability of online review as a source of data for hotel attribute and positioning studies.

  20. Hotell pakub pesa kunstile / Aime Jõgi

    Index Scriptorium Estoniae

    Jõgi, Aime, 1958-

    2004-01-01

    Raadioajakirjanik Lea Veelmaa hakkab kord kuus lindistama "Kunstikanali" saadet Grand Hotel Viljandis. 3. jaanuari avalikul lindistusel oli peakülaliseks Andres Tolts. Küsitleti ka Mari Vallikivi, Mari Sobolevi ja Voldemar Prometit. Hotellis on eksponeeritud A. Toltsi akrüülmaalid

  1. Hotell "Ülemiste" / Urmas Oja

    Index Scriptorium Estoniae

    Oja, Urmas, 1981-2012

    2004-01-01

    Aerofloti hotelli kohale ja osalt vana maja konstruktsioonidele ehitatud Ülemiste hotellist Tallinnas Lennujaama tee 2. Arhitekt Martin Aunin, sisekujundaja Meelis Pressi Arhitektuuribüroo, ehitaja AS FKSM. Hotell valmis 2004. a. 2 välisvaadet, sisevaade, plaan

  2. Women in the Hotel and Catering Industry.

    Science.gov (United States)

    Hotel and Catering Training Board, Wembley (England).

    A study of the employment of women in the hotel and catering industry indicated that the industry employs nearly 17 percent of the entire paid female work force in the United Kingdom. Women constitute 75 percent of the industry's work force, and 47 percent of its managers are women. Women's position in the industry is characterized by their…

  3. Hotel Luz Sevilla, España

    Directory of Open Access Journals (Sweden)

    Población Knappe, E.

    1967-03-01

    Full Text Available The basement contains the general services of the building, luggage stores, lecture and exhibition halls, and a sauna bath. The offices, phone exchanges, drawing room and bar are situated on the ground floor. Other reception rooms, dining hall and kitchen are on the first floor. There are intermediate floors between the ground, first and second floors, to accommodate various auxiliary services. The remaining hotel floors contain the guest rooms. On the top floor there is suitable space for banquets and social functions. The project is finely built and fitted with most luxurious and up to date fittings, as befit a luxury hotel.La planta de sótano alberga: los servicios generales del edificio; una zona para consigna de equipajes; sala de conferencias o exposiciones; sauna, etc. En planta baja están situadas: las oficinas; centralitas; salón y bar, etc. La planta primera aloja: los salones; comedores; cocina, etc. Entre la planta baja y primera, y primera y segunda, han sido construidas dos entreplantas para servicios. Las restantes plantas están ocupadas por las habitaciones del Hotel. Y en la planta de ático se han creado los ambientes propicios para homenajes o banquetes y fiestas sociales. El edificio está tratado con gran nobleza y equipado con las más modernas instalaciones de confort, cual corresponde a un hotel de lujo.

  4. Hotel Slowhorse, Piancavallo, Italia Stefano Pujatti, 2012

    OpenAIRE

    Pujatti,Stefano

    2013-01-01

    A partir de un zócalo pétreo, una estructura de madera laminada construye el volumen de este hotel de altura media, adaptándose a los requerimientos que impone la nieve a la gran superficie de la cubierta.

  5. Labour productivity in the hotel business

    NARCIS (Netherlands)

    W.H.M. van der Hoeven; A.R. Thurik (Roy)

    1984-01-01

    textabstractThis article studies differences in labour productivity in the hotel business. Cross section data consisting of one German and two Dutch samples are used. Explanatory variables are: scale, proportion of restaurant sales relative to accommodation sales, wage rate, location and price. This

  6. The collected economics articles of Harold Hotelling

    CERN Document Server

    1990-01-01

    In 1985 I first began my research on the life and work of Harold Hotel­ ling. That year, Harold Hotelling's widow had donated the collection of his private p:;tpers, correspondence and manuscripts to the Butler Library, Columbia University. This is a most appropriate place for them to reside, in that Hotelling's most productive period as an active researcher in eco­ nomics and statistics coincides with the years when he was Professor of Mathematical Economics at Columbia (1931-1946). The Hotelling Collection comprises some 13,000 separate items and contains numerous unpublished letters and manuscripts of great importance to historians of economics and statistics. In the course of the following year I was able, with the generous financial assistance of the Nuffield Foundation, the Economic and Social Research Council, the British Academy and the University of Durham, to spend six weeks over the Easter period working on the collection. I returned to New York in September 1986 while on sabbatical leave from th...

  7. Women in the Hotel and Catering Industry.

    Science.gov (United States)

    Hotel and Catering Training Board, Wembley (England).

    A study of the employment of women in the hotel and catering industry indicated that the industry employs nearly 17 percent of the entire paid female work force in the United Kingdom. Women constitute 75 percent of the industry's work force, and 47 percent of its managers are women. Women's position in the industry is characterized by their…

  8. Olympics Heat Up Beijing Hotel Industry

    Institute of Scientific and Technical Information of China (English)

    JUMBO; ZHANG

    2007-01-01

    With the Olympics fast approaching,Beijing has become the hot spot for all types of hotels The Sun Dong An Plaza, located at the center of Beijing’s 'Golden Street'-Wangfujing, is undergoing an overall renovation with a budget of 200 million yuan ($26 mi

  9. Labour productivity in the hotel business

    NARCIS (Netherlands)

    W.H.M. van der Hoeven; A.R. Thurik (Roy)

    1984-01-01

    textabstractThis article studies differences in labour productivity in the hotel business. Cross section data consisting of one German and two Dutch samples are used. Explanatory variables are: scale, proportion of restaurant sales relative to accommodation sales, wage rate, location and price. This

  10. Hotell Hilton Tallinn Park / Kersti Pikk

    Index Scriptorium Estoniae

    Pikk, Kersti

    2016-01-01

    Äriklassihotellide ketti Hilton kuuluv hotell Tallinnas. Arhitektuurse lahenduse autor Meelis Press. Interjööri kujundasid Soome büroo dSign Vertti Kivi & Co ja Allianss Arhitektid. Hotelli tube ja üldalasid kaunistavad Katrin Karu ja Maria Simsoni maalid

  11. Hotell Hilton Tallinn Park / Kersti Pikk

    Index Scriptorium Estoniae

    Pikk, Kersti

    2016-01-01

    Äriklassihotellide ketti Hilton kuuluv hotell Tallinnas. Arhitektuurse lahenduse autor Meelis Press. Interjööri kujundasid Soome büroo dSign Vertti Kivi & Co ja Allianss Arhitektid. Hotelli tube ja üldalasid kaunistavad Katrin Karu ja Maria Simsoni maalid

  12. Introducing Environmental Management in the Hotel Industry

    OpenAIRE

    Tambovceva, T

    2007-01-01

    This article presents a case study of the introduction of environmental management practices and systems in the hotel industry to provide an answer to the environmentally sustainable tourism challenge. It describes the approach learned in replicating the approach to resorts around the world are now adopting environmental management systems as a means of improving resource use efficiency, reducing operating costs, increasing staff involvement.

  13. How to Improve Hotel Service Quality

    Institute of Scientific and Technical Information of China (English)

    高婧

    2014-01-01

    This paper states the importance of provide quality service in hotel industry. The key lessons to be gleaned from the present review are:the advanced training design;the development of service culture&service value throughout the organization; and positive attitudes to complaints. It is also important to have a key person in the organization to stimulate and facilitate the whole process.

  14. Greening the Hotel Operations: Puerto Princesa Experience

    Directory of Open Access Journals (Sweden)

    Josefina S. Viernes

    2014-10-01

    Full Text Available - The study was conducted to assess the extent of implementation of green practices in the housekeeping and food and beverage departments among standard hotels in Puerto Princesa City, Palawan with respect to solid waste management, water conservation and energy utilization. The descriptive design was utilized in this research. Respondents of this study were the supervisors and staff of the Housekeeping and Food and Beverage Departments of the 13 standard hotels in Puerto Princesa City. Using total enumeration, 52 hoteliers were asked to answer the survey questionnaire to be able to come up with data needed in the study. Frequency counts, percentages, means and Analysis of Variance were used to interpret and analyze the data gathered. Among the three groups of green practices included in the study, solid waste management obtained the highest mean for both the housekeeping department and food and beverage department which indicates that green practices under this category are the most extensively implemented. Conversely, respondents from the housekeeping department rated green practices related to energy utilization as the least implemented while food and beverage department respondents revealed that green practices pertaining to water conservation are the least implemented. Using one way analysis of variance (ANOVA, the responses revealed that there is no significant difference in the extent of implementation of green practices in all the three categories that were studied within hotels. However, a significant difference among hotels was found out when it comes to the extent of implementation of green practices for the same categories.

  15. Hotel Contemporary Resort - Florida – (EE. UU.

    Directory of Open Access Journals (Sweden)

    Welton Becket y Asociados, Arquitectos e Ingenieros

    1973-10-01

    Full Text Available The revolutionary design of this Hotel is based on a completely modulated construction, in which prefabricated room units were used, superimposed in two fronts in a triangular shape, enclosing a wide public space inside. In this space, furthermore, the necessary installations have been arranged to allow a monorail to pass. The building has four main levels for the public, eight storeys of rooms, one of suites, and a spacious restaurant which crowns the building. Adjoining it, there is a low building, with only three heights, entirely for rooms. Between this annex and the hotel , there is a total of over a thousand rooms for guests.El revolucionario diseño de este hotel está basado en una construcción totalmente modulada, en la que se emplearon unidades prefabricadas de habitación, superpuestas en dos frentes de una forma triangular, encerrando en su interior un amplio espacio público. En este último se han dispuesto, además, las instalaciones necesarias para permitir el paso de un monorraíl. El edificio consta de cuatro niveles principales para el público, ocho plantas de habitaciones, una de suites, y un amplio restaurante que corona el edificio. Adyacente a él se encuentra una construcción baja, de sólo tres alturas, dedicada enteramente a habitaciones. Entre este anexo y el hotel, albergan un total de más de mil habitaciones para huéspedes.

  16. The Conceptions of Hotel Management Profession of The Students Studying in Tourism and Hotel Management Program

    Directory of Open Access Journals (Sweden)

    Atınç OLCAY

    2010-12-01

    Full Text Available Hotel management is a service industry sector in which circumstances are requirea by one human serving another and where opportunities are highly materialized. It is one of the rare business types where “human” is at the center bath as the service provider and the receiver. İt depends on flawless service that addresses different cultures and nations, depends on hard working conditions and requires smiling face and tolerance in its nature. Thus hotel management profession necessitates commitment and sacrifice. In this respect, it is impossible for a hotelkeeper that does not like and respect his/her profession to become neither successful nor happy spiritually and physically. This research is conducted to find out the conceptions of the students in Gaziantep University Tourism and Hotel Management Community College. Additionally, in this research, it is observed whether the correlation between students’ approach to define hotel management as a profession have a meaningful difference in statistical variables like gender and the type of high school that they have graduated. Results indicate that large numbers of students participating in this research have a positive conception of the hotel management profession and there are determined meaningful differences between students’ approach towards the hotel management profession and their statistical variables like gender and the type of high school they graduated

  17. Smoking in hotels: prevalence, and opinions about restrictions.

    Science.gov (United States)

    Semmonds, A; Bailey, K; Bentley, S; Chase, V; Fernando, S; Guruge, A; King, M; Tan, O M; Walsh, R

    1995-02-01

    Exposure to high levels of environmental tobacco smoke can occur in hotels. Controversy exists about smoking regulation on licensed premises. This survey of 138 people attending one of three Newcastle hotels during 1993 found that 57 per cent of respondents were nonsmokers. Fifty-eight per cent (95 per cent confidence interval (CI) 50 to 66 per cent) of respondents in these hotels believed their health was being adversely affected by other people's smoke in the hotel. Seventy per cent (CI 62 to 78 per cent), including half the smokers, were in favour of restriction of smoking in the hotels. Most preferred the establishment of smoke-free areas to the introduction of total smoking bans in hotels. The failure of hotels to regulate smoking suggests that a legislative approach is required. The case for legislation would be strengthened by a larger study elsewhere in Australia.

  18. Legionellosis Outbreak Associated With a Hotel Fountain.

    Science.gov (United States)

    Smith, Shamika S; Ritger, Kathy; Samala, Usha; Black, Stephanie R; Okodua, Margaret; Miller, Loretta; Kozak-Muiznieks, Natalia A; Hicks, Lauri A; Steinheimer, Craig; Ewaidah, Saadeh; Presser, Lance; Siston, Alicia M

    2015-12-01

    Background.  In August 2012, the Chicago Department of Public Health (CDPH) was notified of acute respiratory illness, including 1 fatality, among a group of meeting attendees who stayed at a Chicago hotel during July 30-August 3, 2012. Suspecting Legionnaires' disease (LD), CDPH advised the hotel to close their swimming pool, spa, and decorative lobby fountain and began an investigation. Methods.  Case finding included notification of individuals potentially exposed during July 16-August 15, 2012. Individuals were interviewed using a standardized questionnaire. An environmental assessment was performed. Results.  One hundred fourteen cases were identified: 11 confirmed LD, 29 suspect LD, and 74 Pontiac fever cases. Illness onsets occurred July 21-August 22, 2012. Median age was 48 years (range, 22-82 years), 64% were male, 59% sought medical care (15 hospitalizations), and 3 died. Relative risks for hotel exposures revealed that persons who spent time near the decorative fountain or bar, both located in the lobby were respectively 2.13 (95%, 1.64-2.77) and 1.25 (95% CI, 1.09-1.44) times more likely to become ill than those who did not. Legionella pneumophila serogroup 1 was isolated from samples collected from the fountain, spa, and women's locker room fixtures. Legionella pneumophila serogroup 1 environmental isolates and a clinical isolate had matching sequence-based types. Hotel maintenance records lacked a record of regular cleaning and disinfection of the fountain. Conclusions.  Environmental testing identified Legionella in the hotel's potable water system. Epidemiologic and laboratory data indicated the decorative fountain as the source. Poor fountain maintenance likely created favorable conditions for Legionella overgrowth.

  19. Chronic disease risk factors among hotel workers.

    Science.gov (United States)

    Gawde, Nilesh Chandrakant; Kurlikar, Prashika R

    2016-01-01

    Non-communicable diseases have emerged as a global health issue. Role of occupation in pathogenesis of non-communicable diseases has not been explored much especially in the hospitality industry. Objectives of this study include finding risk factor prevalence among hotel workers and studying relationship between occupational group and chronic disease risk factors chiefly high body mass index. A cross-sectional study was conducted among non-managerial employees from classified hotels in India. The study participants self-administered pre-designed pilot-tested questionnaires. The risk factor prevalence rates were expressed as percentages. Chi-square test was used for bi-variate analysis. Overweight was chosen as 'outcome' variable of interest and binary multi-logistic regression analysis was used to identify determinants. The prevalence rates of tobacco use, alcohol use, inadequate physical activity and inadequate intake of fruits and vegetables were 32%, 49%, 24% and 92% respectively among hotel employees. Tobacco use was significantly common among those in food preparation and service, alcohol use among those in food service and security and leisure time physical activity among front office workers. More than two-fifths (42.7%) were overweight. Among the hotel workers, those employed in food preparation and security had higher odds of 1.650 (CI: 1.025 - 2.655) and 3.245 (CI: 1.296 - 8.129) respectively of being overweight. Prevalence of chronic disease risk factors is high among hotel workers. Risk of overweight is significantly high in food preparation and security departments and workplace interventions are necessary to address these risks.

  20. THE AVATARS OF HOTELS CLASSIFICATION SYSTEMS

    Directory of Open Access Journals (Sweden)

    Ana-Maria NICA

    2010-12-01

    Full Text Available As the needs and expectations of the clients evolved, stimulating the development of the hotel supply, the need for regulation of the activity domain became imperative, by adopting measures for protecting the rights and interests of final consumers or clients. To this end, the classification systems of accommodation structures are conceived and implemented, either compulsory or volunteer, officially statuated at national or regional level, consensually adopted at the level of hotel owners’ organizations or proposed by other entities, consecrated by unofficial recognition from the public. The realized research is an exploratory one, based on the collection of secondary sources.In Romania, from 1991, seven different sets of norms for star classification systems were adopted. Other example is Spain, where each of the 17 governments of the autonomous communities is entitled to adopt its own regulation. Confronted with the heterogeneity of classification systems in Europe, which affects consumers’ rights and interests for information, HOTREC, which is the confederation of hotel owners’ organizations in the European hospitality industry adopted, in 2009, a series of 21 principles regarding the establishment or revision of the national and regional hotel classification systems. In December 2009, in Prague, under the HOTREC patronage, organizations from seven countries (Germany, Austria, Hungary, Switzerland, Czech Republic, Sweden, and the Netherlands have announced the founding of the Hotelstars Union – a common system of hotel classification, which is already applied. It is expected that the number of the Hotelstars Union will increase. Nevertheless, there are voices against this attempt. What is the way Romania should choose?

  1. Hotel Overbooking and Cooperation with Third-Party Websites

    Directory of Open Access Journals (Sweden)

    Yufeng Dong

    2015-08-01

    Full Text Available Hotels cooperate with third-party websites to enhance their competitive position and attain sustainable development in the era of e-commerce. Furthermore, hotel managers overbook to hedge against last-minute cancellations and customer no-shows. This paper discusses pricing and overbooking strategies of a hotel in the context of cooperation with multiple third-party websites and analyzes how these strategies influence the cooperation process. The increase in profits resulting from the overbooking strategy is also examined. A model of a Stackelberg game between the hotel and third-party websites and a Nash game among the third-party websites are developed to analyze the process. Results indicate that the compensation coefficient has a slight influence on hotel pricing strategy, but causes a sharp decrease in overbooking level. As the hotel demands to lessen the probability of denying under higher compensation rate, the third-party websites would exert less sales effort to reduce the demand of online customers. Results also show that under a given market demand, hotel effort only serves to redistribute market shares among the hotel and third-party websites, without influencing hotel pricing and overbooking decisions. Specifically, the market shares of the third-party websites decrease in the effort level of the hotel resulting from an increase in the hotel market share. Finally, in the numerical example where one hotel and two websites are analyzed, hotel overbooking strategy improves hotel profit by 4.20%, whereas profit improvements for Websites 1 and 2 are as high as 5.26% and 5.21%, respectively. Managerial implications of the study are also provided.

  2. 行业国际化驱动下的酒店管理专业教学模式革新——以三亚学院为例%Innovating on the teaching model of hotel management major from the industry international view Taking Sanya College as an example

    Institute of Scientific and Technical Information of China (English)

    鲍富元

    2012-01-01

    Hotel management is one of the hot majors needed for the development of the society and economy, and the hotel industry has high standards for the graduates. With the development of internationalization of our nation- al hotel industry, the teaching model should also be reformed. Based on the analysis on the characteristics of the suc- cessful hotel management school abroad and on the problems existing in our national hotel majors'teaching, the paper puts forward the advice to innovate the teaching model of the hotel major based in the internationalization condition.%酒店管理专业是现代社会经济发展所需的热门专业,酒店行业对酒店管理专业的人才需求有着高标准的要求。随着我国酒店业的国际化程度越来越高,酒店管理专业的教学模式也应随之而改革创新。通过比较国外成功的酒店管理学院的办学特色,分析我国酒店管理专业教学中的不足,提出国际化背景下酒店管理专业教学模式革新的建议。

  3. Tourists' attitudes towards ban on smoking in air-conditioned hotel lobbies in Thailand.

    Science.gov (United States)

    Viriyachaiyo, V; Lim, A

    2009-06-01

    Thailand is internationally renowned for its stringent tobacco control measures. In Thailand, a regulation banning smoking in air-conditioned hotel lobbies was issued in late 2006, causing substantial apprehension within the hospitality industry. A survey of tourists' attitudes toward the ban was conducted. A cross-sectional survey of 5550 travellers staying in various hotels in Bangkok, Surat Thani, Phuket, Krabi and Songkhla provinces, October 2005 to December 2006. Travellers aged 15 years or older with a check-in duration of at least one day and willing to complete the questionnaire were requested by hotel staff to fill in the 5-minute questionnaire at check-in or later at their convenience. Secondhand cigarette smoke was recognised as harmful to health by 89.7% of respondents. 47.8% of travellers were aware of the Thai regulation banning smoking in air-conditioned restaurants. 80.9% of the respondents agreed with the ban, particularly female non-smokers. 38.6% of survey respondents indicated that they would be more likely to visit Thailand again because of the regulation, 53.4% that the regulation would not affect their decision and 7.9% that they would be less likely to visit Thailand again. Banning smoking in air-conditioned hotel lobbies in Thailand is widely supported by tourists. Enforcement of the regulation is more likely to attract tourists than dissuade them from holidaying in Thailand.

  4. AN EMPRICAL INVESTIGATION EMPLOYEE TURNOVER IN THE HOTEL ENTERPRISES FOOD AND BEVERAGE DEPARTMANTS

    Directory of Open Access Journals (Sweden)

    Ömer L. MET

    2010-06-01

    Full Text Available With the expansion of economic and social area in tourism industry, employees’ behavior has been getting important which is one of the basic production factors. Employee mobility is a reflection of employees’ behaviours emerged as a result of external and internal interference. Employee mobility is a concept which examines entering-leaving job movement and which has a great effect on employees and establishments. In the study, views of employees on employee mobility that was working in food-beverage department of hotel establishments was analyzed. The study consists of two parts that are literature review and methodology. In the part of literature review was done about the importance of food-beverage departments in hotel establishments and the concept of employee mobility. In the part of methodology questionnaire was designed and 379 employees that were working in food-beverage department of 4 and 5 star hotels in Çeşme were interviewed. The results showed that employees that were working in food-beverage department of hotel establishments were tend to employee mobility than other sector’s employees.

  5. Tourists’ attitudes towards ban on smoking in air-conditioned hotel lobbies in Thailand

    Science.gov (United States)

    Viriyachaiyo, V; Lim, A

    2009-01-01

    Background: Thailand is internationally renowned for its stringent tobacco control measures. In Thailand, a regulation banning smoking in air-conditioned hotel lobbies was issued in late 2006, causing substantial apprehension within the hospitality industry. A survey of tourists’ attitudes toward the ban was conducted. Methods: A cross-sectional survey of 5550 travellers staying in various hotels in Bangkok, Surat Thani, Phuket, Krabi and Songkhla provinces, October 2005 to December 2006. Travellers aged 15 years or older with a check-in duration of at least one day and willing to complete the questionnaire were requested by hotel staff to fill in the 5-minute questionnaire at check-in or later at their convenience. Results: Secondhand cigarette smoke was recognised as harmful to health by 89.7% of respondents. 47.8% of travellers were aware of the Thai regulation banning smoking in air-conditioned restaurants. 80.9% of the respondents agreed with the ban, particularly female non-smokers. 38.6% of survey respondents indicated that they would be more likely to visit Thailand again because of the regulation, 53.4% that the regulation would not affect their decision and 7.9% that they would be less likely to visit Thailand again. Conclusion: Banning smoking in air-conditioned hotel lobbies in Thailand is widely supported by tourists. Enforcement of the regulation is more likely to attract tourists than dissuade them from holidaying in Thailand. PMID:19364754

  6. ENVIRONMENTAL MANAGEMENT AT STAR RATED HOTEL IN BALI

    Directory of Open Access Journals (Sweden)

    Jaya Pramono

    2014-03-01

    Full Text Available The outcomes of tourism in relation to the environmental sustainability is to preserve nature, environment, and resources availablity. Therefore, the obligation to maintain sustainability of environmental are become a top agenda for the managers of the star-rated hotels. In line with this spirit the high growth of hotel and tourist arrival in Bali correlated with the high of resources use to meet the demand of hotel guests, it will affect to the environment of hotel and the environmental of Bali. This study surveyed 126 star hotels in Bali (which consists of four (4 one-star hotels, ten (10 two-star hotels, thirty-nine (39 three-star hotels, twenty-four (24 four-star hotels, and forty-nine (49 five star hotels, using a questionnaire, where the alternative answer used the seven (7 options, and the data were analyzed using descriptive statistics, and structural equation modelling (SEM. This study successfully established a significant model that describes the relationship between environmental issues, environmental management processes, and the benefits of environmental management processes in star rated hotels in Bali. Also the results of this research demonstrate that: 1. There is a significant relationship between environmental issues to the process of environmental management at star rated hotels in Bali, and 2. There is a significant relationship between the process of environmental management to the the benefits of environmental management processes of the star rated hotels in Bali. Furthermore, the issues of environment is consists of: a. The issue of pressure from tour operator, b. The issue of customer and tourists pressure, and c. The issue of climate change. Then the environmental management process of hotel consists of: a. The wastewater management process, b. The solid waste management processes, and c. The chemical management processes, and finally the benefits of environmental management processes in star hotels are consists of: a

  7. Human Resource Management Practice Tourism and Hotel Industry

    Directory of Open Access Journals (Sweden)

    Al Hrou S.A.

    2014-01-01

    Full Text Available Due to the importance of human resources management (HRM in promoting competitiveness in tourism and hotel industry, this review intend to enhance the understanding of practical issues of HRM more importantly since it involve organizing the management of human resources, with respect to accomplishment of organizational objective further more it shows that the issues either related to external factors, which include technological change, legislation and regulation, and national culture, globalization, or internal factors including size, industry and sector characteristic and structure of an organization, strategy and past practice of HRM. On the issue of human resources capability training, this research review recommend provision of array of opportunity for capability building and conducive working environment to promote productivity. Also worth considering, employee, employer relationship, Other variables such as attitude and productivity of employees, relationship between employees and employers, increase and decrease in financial assets should be taken into account.

  8. Kundnöjdheten i Hotel Anna

    OpenAIRE

    Boije, Daniel

    2014-01-01

    I dagens läge värderas kundrelationer högt inom marknadsföringen. Kundnöjdhet förknippas med lönsamhet och ses som en långsiktig investering. Hotel Anna är ett litet hotell i centrala Helsingfors och fungerar som min uppdragsgivare. Syftet med detta arbete är att utreda kundnöjdheten samt hur kundbetjäning och kvalitet upplevs i hotellet. Delsyftet är också att hitta kundnöjdhets förbättringsförslag för hotellet. Den teoretiska referensramen består av teori som behandlar tjänster, kvalitet, k...

  9. Relationship or revenue: potential management conflicts between customer relationship management and hotel revenue management

    OpenAIRE

    Wang, Xuan Lorna

    2012-01-01

    The concepts of customer relationship management (CRM) and revenue management (RevM) have been embraced by managers in the hospitality industry although, in practice, companies may find it difficult to accommodate both fully. This paper examines the compatibility between the two practices and discusses the possible management conflicts that occur from both account managers’ and revenue managers’ viewpoints. Findings gathered from an international hotel company reveal several causes of potenti...

  10. Hotel Hilton en New Orleans - EE. UU.

    Directory of Open Access Journals (Sweden)

    Hellmuth, George

    1980-03-01

    Full Text Available The New Orleans Hilton, in the banks of the Mississippi, is the first of a number of hotels planned to make this city the major convention centre in the South of the United States. The building is 30 floor high with 1,200 guest rooms. One of the most interesting features of the hotel is the glazed atrium which, in the lower levels of the U-shaped floor plan reaches nine storey’s high. The interior design by Frank Nicholson is outstanding by the combination of styles creating a unique eclecticism in an attempt to provide each space with an attractive, comforting atmosphere.

    El Hotel Hilton de New Orleans, a orillas del no Mississippi, es el primero de una serie de hoteles previstos, cuya construcción convertirán a esta ciudad en el centro de convenciones más importantes del Sur de los Estados Unidos. El edificio cuenta con treinta plantas de altura, en las que se distribuyen 1.200 habitaciones Una de sus características más interesantes es el atrio acristalado que, en los niveles inferiores de la «U» definida por la construcción, alcanza nueve plantas de altura. Destaca el diseño de los interiores, a cargo del especialista Frank Nicholson, en donde la combinación de estilos da lugar a un eclecticismo singular, que procura dotar a los ambientes de una atmósfera atractiva y acogedora.

  11. Employee Engagement in Hotel X & Y

    OpenAIRE

    Leppänen, Saara

    2015-01-01

    This thesis studies employee engagement in Hotel X and Y. For small businesses the engagement of employees is very important as this way businesses are able to reduce costs, ensure the professionalism of employees and obtain loyal customers. The research studies the current level of engagement and gives recommendations for further increasing the engagement. The theoretical framework introduces the concept employee engagement through Kahn 1990’s Employee Engagement Model and Maslow’s Hierarchy...

  12. Four Seasons Hotel, Dublin: Four Square Menu

    OpenAIRE

    Four Seasons Hotel

    2013-01-01

    The Four Seasons Hotel located at Simmonscourt Road in Dublin 4 offers a wide range of fine dining experiences. This lunch menu offers the best of high quality ingredients to provide the best of Irish cooking. One Tray-Four flavours offers four dishes selected by the restaurant chef and offers a quick alternative for lunch. http://arrow.dit.ie/menus21c/1055/thumbnail.jpg

  13. RESEARCH OF EXPECTED AND PERCEIVED SERVICE QUALITY IN HOTEL MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Milan Bradić

    2011-06-01

    Full Text Available The paper examines the concept and measurement of quality of service in the hotel sector. The ratings of guests’ expectations and calculations of SERVQUAL gap (discrepancies between expectations and perceptions, has been the most reliable method in estimating the precise diagnosis of quality deficiency. The findings of questionnaire research aimed at measuring the service quality in spa hotels are presented in this paper. The research was conducted in hotels of the third category (three-star hotels which are located in the most visited spa centers in Serbia: Vrnjačka banja, Niška banja, Soko banja and Mataruška banja, during the months of September - November 2009. Service quality was measured with a model based on SERVQUAL model. The results may be important for providers of hotel services and contribute to the advancement of business through the adjustment of the product needs of hotel guests.

  14. Financial Accountant Versus Managerial Accountant in the Hotel Business System

    Directory of Open Access Journals (Sweden)

    Ivana Zubac

    2012-01-01

    Full Text Available From the perspective of financial or managerial accountant, subject of interest in this paper is the relationship of financial and managerial accounting in the hotel business. Being necessary functions within the business system of hotel company, their mutual connection as well as their differences are explained. The management of hotel company makes decisions based on accounting information from both parts of accounting. As support to hotel management in decision-making, financial accountant provides financial information about past events, while managerial accountant provides non-financial information oriented toward future. The example above is just one out of many specific tasks, which are performed by accountants of specific part of hotel accounting system. Without their support, the management could not make correct and timely decisions with certainty. The importance of the roles of financial and managerial accountant is reflected through need for a wide knowledge in the field of accounting in specific business conditions of hotel industry.

  15. The Pricing Effects of Heritage at an Iconic Hotel

    Directory of Open Access Journals (Sweden)

    Bradford T. Hudson

    2015-05-01

    Full Text Available Historic hotels are a recognized product type in the lodging industry and may be found in significant numbers throughout the globe. The purpose of this article is to validate the notion that heritage can be an important element of the consumer value proposition for older hotels, by demonstrating that an iconic hotel with a distinct historical identity is able to attain a price premium over newer hotels with comparable operating characteristics. This exploratory study is based on qualitative field research conducted by the author, and quantitative analysis of pricing data that was collected by a regional hotel industry association over a five year period. The author concludes that heritage does indeed have a positive effect on the ability to attain a price premium at historic hotels, especially for leisure travelers.

  16. Evaluation of lumbar overload in hotel maids.

    Science.gov (United States)

    Silva, J S; Correa, L R C; Morrone, L C

    2012-01-01

    Work-related musculoskeletal disorders are responsible for important amount of declining productivity among workers. Its economic impact is considered important because, in some aspects, such as sickness absence, it can cause increase in costs for employers. This paper aimed at identifying whether the activities that the hotel maids perform during working hours may lead to the development of musculoskeletal disorders. Cross-sectional study conducted in a hotel in the city of São Paulo, Brazil. Performed an ergonomic analysis of the job application with a checklist consisting of risk assessment of low back pain. The maids are responsible for the cleaning of hotel rooms, including to lean in order to clean the bathroom. The activity is associated with ergonomic risk for poor posture, manual transport of loads and use of physical force in the upper limbs. This job presents a moderate risk of low back pain according to checklist for assessing the ergonomic situation. Negative ergonomic aspects are associated with the development or aggravation of musculoskeletal disorders in these workers. We suggest modification in work organisation. Another possibility is decreased the weight of the carts, keeping areas of replacement material on each floor.

  17. STAKEHOLDERS AND APART HOTELS: MULTIPLE CASE STUDY

    Directory of Open Access Journals (Sweden)

    Patrícia Freire Ferreira Oliveira

    2012-09-01

    Full Text Available Means of accommodation involve a wide range of social actors and agents, as well as different business models. Management strategies in this sector have been increasingly important for long-term sustainability and competitiveness of business organizations. This study aims to analyze the interactions between apart-hotels and their stakeholders to foster an improvement of services provided, aligning the interface of strategic management from the point of view of managers and their key stakeholders. It is an exploratory study, with qualitative chacter, along with multiple case studies of the following establishments: Travel Inn, Hotels Slaviero and Etoile george v. Brazilian enterprises, which manage lodging facilities with apart-hotel concepts, combining features that enable comparative analysis of the study. For conceptual understanding, this study was based on literature about stakeholders, taking the work of Freeman (1984 and Freeman et al (2010 as main references. The research was conducted through semi-structured interviews with managers of lodging facilities and their key stakeholders and through direct observation and documentation. We found that not all groups of influence are considered in the planning of service flats. However, the organizations surveyed indicated that the market has realized the importance of the groups that exert influence and are influenced by their goals, and are therefore increasingly alert for integration of such groups in their strategic planning.

  18. Inventory analysis and carbon footprint of coastland-hotel services: A Spanish case study.

    Science.gov (United States)

    Puig, Rita; Kiliç, Eylem; Navarro, Alejandra; Albertí, Jaume; Chacón, Lorenzo; Fullana-I-Palmer, Pere

    2017-04-03

    Tourism is a key industry in the Spanish economy. Spain was in the World top three ranking by international tourist arrivals and by income in 2015. The development of the tourism industry is essential to maintain the established economic system. However, if the environmental requirements were not taken into account, the country would face a negative effect on depletion of local environmental resources from which tourism depends. This case study evaluates, through a life cycle perspective, the average carbon footprint of an overnight stay in a Spanish coastland hotel by analyzing 14 two-to-five-stars hotels. Inventory and impact data are analyzed and presented both for resource use and greenhouse gases emissions, with the intention of helping in the environmental decision-making process. The main identified potential hotspots are electricity and fuels consumption (6 to 30kWh/overnight stay and 24 to 127MJ/overnight stay respectively), which are proportional to the number of stars and unoccupancy rate and they produce more than 75% of the impact. It is also revealed that voluntary implementation of environmental monitoring systems (like EMAS regulation) promotes collection of more detailed and accurate data, which helps in a more efficient use of resources. A literature review on LCA and tourism is also discussed. Spanish hotels inventory data presented here for the first time will be useful for tourism related managers (destination managers, policy makers and hotel managers among others) to calculate sustainability key indicators, which can lead to achieve real sustainable-tourism goals. Further data collection will be needed in future projects to gather representative data from more hotels, other accommodation facilities and also other products/services offered by tourist sector in Spain (like transport of tourists, food and beverage, culture-sports & recreation and others).

  19. How do customers evaluate hotel service quality? An empirical study in Tehran hotels

    Directory of Open Access Journals (Sweden)

    Seyedvahid Najafi

    2013-12-01

    Full Text Available The purpose of this study is to investigate the dimensions of hotel service quality, to assess relative importance of them and to evaluate service quality of Tehran hotels in terms of guests’ perspectives. The paper examines the reliability and validity of the designed scale based on SERVQUAL model. A cross-sectional research based on SERVQUAL model conducted on nine hotels in Tehran (n=1080. Several statistical analyses such as EFA, CFA, Linear regression and t-test were applied to analyze the data. Five service quality dimensions were identified and named as “tangibles”, “problem solving”, “service supply”, “empathy” and “security”. Even though our findings confirmed five dimensional SERVQUAL constructs, some dimensions have been identified differing from SERVQUAL scale dimensions. Finding showed that the best overall service quality predictor is “tangibles” followed by “service supply”, “problem solving”, “assurance” and “empathy”.

  20. Occupational exposures and health outcomes among Latina hotel cleaners.

    Science.gov (United States)

    Hsieh, Yu-Chin Jerrie; Apostolopoulos, Yorghos; Hatzudis, Kiki; Sönmez, Sevil

    2014-01-01

    The poor working conditions of Latina hotel cleaners render them particularly vulnerable to elevated occupational hazards that lead to adverse health outcomes. This article presents a comprehensive review of occupational risks (including physical, chemical, biological, and psychosocial risk factors) and health outcomes (including musculoskeletal disorders, respiratory diseases, dermatological diseases and allergies, and psychological disorders) for Latina hotel cleaners, within their unique sociocultural contexts. Preventive interventions for improving Latina hotel cleaners' work and health conditions are recommended.

  1. Chinese hotel general managers' perspectives on energy-saving practices

    Science.gov (United States)

    Zhu, Yidan

    As hotels' concern about sustainability and budget-control is growing steadily, energy-saving issues have become one of the important management concerns hospitality industry face. By executing proper energy-saving practices, previous scholars believed that hotel operation costs can decrease dramatically. Moreover, they believed that conducting energy-saving practices may eventually help the hotel to gain other benefits such as an improved reputation and stronger competitive advantage. The energy-saving issue also has become a critical management problem for the hotel industry in China. Previous research has not investigated energy-saving in China's hotel segment. To achieve a better understanding of the importance of energy-saving, this document attempts to present some insights into China's energy-saving practices in the tourist accommodations sector. Results of the study show the Chinese general managers' attitudes toward energy-saving issues and the differences among the diverse hotel managers who responded to the study. Study results indicate that in China, most of the hotels' energy bills decrease due to the implementation of energy-saving equipments. General managers of hotels in operation for a shorter period of time are typically responsible for making decisions about energy-saving issues; older hotels are used to choosing corporate level concerning to this issue. Larger Chinese hotels generally have official energy-saving usage training sessions for employees, but smaller Chinese hotels sometimes overlook the importance of employee training. The study also found that for the Chinese hospitality industry, energy-saving practices related to electricity are the most efficient and common way to save energy, but older hotels also should pay attention to other ways of saving energy such as water conservation or heating/cooling system.

  2. Investment efficiency in new hotel buildings in Croatia

    OpenAIRE

    Ivanovic, Slobodan; Pretula, Miroslav; Rot, Eddy

    2012-01-01

    Abandonment of mass tourism in the late 80-ies of 20th century and attitude of humane tourism oriented to the needs and requirements of individuals, it is characterized by changes in the design and architectural design of hotel facilities. Features and functionality of hotel facilities are affected by trends in tourism demand. Tourism gets new features, which hotel companies must adapt. Individualism, humanism and hedonism are the guidelines that accompany the tourist industry in the 21st cen...

  3. INVESTMENT EFFICIENCY IN NEW HOTEL BUILDINGS IN CROATIA

    OpenAIRE

    Eddy Rot; Miroslav Pretula; Slobodan Ivanovic

    2012-01-01

    Abandonment of mass tourism in the late 80-ies of 20th century and attitude of humane tourism oriented to the needs and requirements of individuals, it is characterized by changes in the design and architectural design of hotel facilities. Features and functionality of hotel facilities are affected by trends in tourism demand. Tourism gets new features, which hotel companies must adapt. Individualism, humanism and hedonism are the guidelines that accompany the tourist industry in the 21st cen...

  4. Critical Success Factors for Limited Service Hotels in Malaysia

    OpenAIRE

    Wong, Chee Keng

    2015-01-01

    Critical success factors were used originally in Information technology areas when it was first introduced but has since been applied generically in other industries. This study explores the critical success factors for limited service hotels in Malaysia from both customer and hotel operator/ business owners’ perspective. The literature presents information from tourism in general and in Malaysia, definition of limited service hotels and its relevance to the hospitality industry in Malaysia, ...

  5. Isolation of Legionella pneumophila from hotels of Greece.

    Science.gov (United States)

    Alexiou, S D; Antoniadis, A; Papapaganagiotou, J; Stefanou, T

    1989-03-01

    Twenty water samples collected from 6 hotels situated in various areas of Greece were examined for the presence of Legionella pneumophila and Legionella-like organisms. Five of the six hotels included in this investigation were associated with cases of legionellosis. Legionella pneumophila serogroups 1 and 8 were isolated from four of six hotels, mainly from the hot water supply system. This is the first isolation and identification of L. pneumophila in Greece.

  6. Energy Efficiency Practices: Assessment of Ohrid Hotel Industry

    OpenAIRE

    Biljana PETREVSKA; Cingoski, Vlatko

    2016-01-01

    This paper provides information on the extent how the hotel industry in Ohrid meets the energy efficiency practices in terms of the current level of involvement. By undertaking an online survey in three, four and five-star hotels, the study assesses the attitudes and willingness of hotel managers concerning applying energy efficiency and environmental protection concepts and practices. Moreover, it investigates various determinants of energy consumption, like: solid waste management, resource...

  7. Indoor air problems among employees at a hotel in Copenhagen

    DEFF Research Database (Denmark)

    Holst, Gitte Juel; Harboe, Henrik; Sigsgaard, Torben

    The aim of the study was to investigate indoor air related complaints and symptoms among the employees at a hotel in Copenhagen. A technical inspection of the office environment was performed and showed only minor problems with mould spore counts within normal range. Moreover a questionnaire...... reporting these unexpected findings a hotel employee drew our attention to the hotel’s smoking room, a shelter in the basement of the hotel building without ventilation. However, a lot of the hotel staff smoked down there so an ozone generator was installed in order to clean the air. After this meeting...

  8. Renovation And Modernization Of Hotel Buildings - Case Studies In Silesia

    Science.gov (United States)

    Bradecki, Tomasz; Uherek-Bradecka, Barbara

    2015-12-01

    The cultural heritage of Silesia has different backgrounds and is often characterized by difficult to assess values. There is doubt as to whether some of the existing buildings should be modernized. Since 2000, an increase in the amount of investments in hotel buildings and conference venues in Poland has been observed. The functions and roles of hotels within a city have also changed. The paper presents examples of original projects and realizations of hotel buildings in Silesia. A discussion was also held regarding the issue of adapting and modernizing hotel buildings.

  9. Infraestructura común de telecomunicaciones aplicada a un hotel

    OpenAIRE

    Elizari Saco, Sergio

    2007-01-01

    Este proyecto consta sobre la realización de infraestructuras en un hotel, la normativa actual solo contempla edificios de viviendas, comunidades de vecinos, viviendas unifamiliares (urbanizaciones) pero no contempla nada acerca de hoteles, con este proyecto se pretende aplicar en la medida de lo posible estas leyes en el hotel, hay situaciones en las que es imposible aplicarlas y por lo tanto hay que idear la manera de resolverlo. También el intentar realizar instalaciones en el hotel de dóm...

  10. GENERATIONAL DIFFERENCES IN WORK VALUES IN THE HOTEL INDUSTRY

    National Research Council Canada - National Science Library

    Maria-Cristina IORGULESCU

    2015-01-01

    .... This situation creates new challenges in managing human resources in the hotel industry, where an excellent communication between all functional and operational departments is mandatory in order...

  11. THE ASSESSMENT OF HOTEL SERVICES IN POIANA BRASOV RESORT

    National Research Council Canada - National Science Library

    C A Baltescu; D Boscor

    2014-01-01

    .... The quality of hotel services provided influence the attracted customer segment, the satisfaction degree of consumption, the loyalty degree for the accommodation unit and destination, and also...

  12. Indoor air problems among employees at a hotel in Copenhagen

    DEFF Research Database (Denmark)

    Holst, Gitte Juel; Harboe, Henrik; Sigsgaard, Torben

    The aim of the study was to investigate indoor air related complaints and symptoms among the employees at a hotel in Copenhagen. A technical inspection of the office environment was performed and showed only minor problems with mould spore counts within normal range. Moreover a questionnaire...... reporting these unexpected findings a hotel employee drew our attention to the hotel’s smoking room, a shelter in the basement of the hotel building without ventilation. However, a lot of the hotel staff smoked down there so an ozone generator was installed in order to clean the air. After this meeting...

  13. Penerapan Aplikasi Web Di Hotel Arinda Guest House Bandung

    Directory of Open Access Journals (Sweden)

    Ade Mubarok

    2017-09-01

    Abstract Hotel was a thriving industry very fast with the advent of the information technology. One factor that can provide comfort is the existence of the information rapid to a reservation hotel. Several problems that ordinarily encountered hotel management and customers as it tough for rapid information, do check in and the payment of requiring guests come to the hotel, include families in village records the guest log and make a report manually.In writing thesis this, writer build a application of hotel by adopting information technology. The model used to the development of software is the method waterfall, which begins with analysis needs adapted to systems are go at the hotel arinda guest house, design system and software, coding, testing, and implementation.So that this research produce information system a reservation hotel web-based. Of interface ease of use user and showing functionality that can be used to at the check in , the hotel , faster information and save time prospective guest on do reservations , efficient in recording the guest log and reports.   Keywords: Website, Aplication, Hotel Arinda Guest House, checked in, Waterfall.

  14. Sistem Pendukung Keputusan Untuk Pengadaan Fasilitas Hotel Menggunakan Metode TOPSIS

    Directory of Open Access Journals (Sweden)

    Susi Hendartie

    2014-01-01

    Full Text Available The development of hotel business to make consumers more critical to choose a hotel products and services. If the hotel facilities more complete, so interest of the consumer is higher to choose the hotel. This  research study intend to build a decision support system for the procurement of hotel facilities with TOPSIS method. This method uses the six alternative form of the data; hotel rooms (guest  room, karaoke, gift shop, a gym, spa and travel corner (travel tour information and data of some criteria. This method was chosen because it is based on the best alternative concept, was not only has the shortest distance from the positive ideal solution, but also has  the longest distance  from  the  negative  ideal  solution.  TOPSIS  calculations  systems  have  been  done  the  comparison  of  final  value  using  excell calculation. Calculations that used in this research study is simple and produces alternative hotel rooms (guest room with t he highest ranking as the ideal solution. TOPSIS method facilitates decision-makers in choosing the best alternative for the procurement of hotel facilities.Keywords : Decision support system; Hotel facilities; TOPSIS

  15. Estructura e instalaciones de un hotel en Sant Cugat

    OpenAIRE

    Guilera Domingo, Jordi

    2015-01-01

    Este Proyecto Final de Carrera (PFC) consiste en el diseño de un hotel en Sant Cugat. Se parte de la idea de edificar un hotel y a partir de allí se van realizando todos los pasos hasta conseguir un hotel totalmente definido. Este proceso se divide en los siguientes apartados: • Selección de un solar adecuado. • Diseño del hotel. • Cálculo de la estructura. • Diseño de sus instalaciones. • Redacción del presupuesto. Cada uno de ellos es de naturaleza muy distinta así q...

  16. Early Bird Visions and Telchnology for Space Hotel

    Science.gov (United States)

    Amekrane, R.; Holze, C.

    2002-01-01

    The International Space Station was planed for research purposes. In 2001 the first private man, Denis Tito, visited the ISS and the second private man, Mark Shuttleworth is following him. Space pioneers as Wernher von Braun and Sir Arthur C. Clarke had the dream that one day a space station in earth orbit will host tourists. It is evident that the ISS is not designed to host tourists. Therefore the dream is still open. Asking the question "how should a space station should look like to host tourists?" the German Aerospace Society DGLR e.V. initiated in April 2001 a contest under the patronage of . Mr. Joerg Feustel-Buechl, the Director of Manned Spaceflight and Microgravity, European Space Agency (ESA). Because the definition and design of living space is the content of architecture the approach was to gather new ideas from young architects in cooperation with space experts. This contest was directed at students of architecture and the task set was to design a hotel for the earth orbit and to accommodate 220 guests. The contest got the name "Early Bird - Visions of a Space Hotel". The results and models of the student's work were shown in an exhibition in Hamburg/Germany, which was open to the public from September 19th till October 20th 2001. During the summer term 2001 fifty students from the university occupied themselves with the topic, "Design of a hotel for space". During this time seventeen designs were completed. Having specialists, as volunteers, in the field of space in charge meant that it could be ensured that the designs reflected a certain possibility of being able to be realized. Within this interdisciplinary project both parties learned from each other. The 17 different designs were focused on the expectations and needs of a future space tourist. The design are for sure not feasible today, but the designs are in that sense realistic that they could be built in future. This paper will present an overview of the 17 designs as a vision of a future

  17. ANTESEN CUSTOMER LOYALTY PADA BUDGET HOTEL

    Directory of Open Access Journals (Sweden)

    Latifa Rahma

    2016-08-01

    Full Text Available This research discusses the effects of Service Quality on Customer Satisfaction, Customer Loyalty, and Brand Image Budget hotel (Five Budget Hotel Managed by local chain hotel. The purpose of this study were 1 to analyze the effects of Service Quality on Customer Satisfaction, 2 to analyze the effects of Service Quality on Customer Loyalty, 3 to analyze the effect of Customer Satisfaction to Customer Loyalty, 4 to analyze the effects of Service Quality on the Brand Image, 5  to analyze the influence of the Customer Satisfaction Brand Image, 6 to analyze the effect of Customer Loyalty to Brand Image. The design of this research using primary data obtained by distributing questionnaires to 250 respondents eligible stayed at the Budget Hotel at least 1 time in last 12 months. Respondents were selected using purposive sampling method and the data were analyzed using AMOS version 22.0 and SPSS version 22.0. The proposed model was tested using Structural Equation Modeling (SEM and analyzed using AMOS. This study shows that 1 Service Quality found to have an influence on Customer Satisfaction, 2 Service Quality found to have an influence on Customer Loyalty, 3 Customer Satisfaction is found to have an influence on Customer Loyalty, 4 Service Quality found to have an influence on brand image, 5 Customer Satisfaction is found to have an influence on Brand Image, 6 Customer Loyalty found to have an influence on the Brand Image. The results of this study concluded that there is a positive influence of the Service Quality on Brand Image through the Customer Satisfaction and Customer Loyalty. Future researches are recommended to increase the factor of First Impression, Favorable Location, Hotel Core

  18. Comparative Analysis Of Customer Relationship Management at Grand Aston Hotel Medan and Polonia Hotel Medan and Its Impact To The Customer Loyalty

    OpenAIRE

    Lubis, Arlina Nurbaity; Absah, Yeni

    2016-01-01

    Tourism business development can increase the competition, particularly in the hotel industries. The existence of new hotels including five star hotels and the trend of budget hotel or pop hotels can increase the competition. One way to survive from the competition is by making a good relationship with the customers. The implementation of customer relationship management (CRM) can be used as business strategy to face the competition. CRM can create customer loyalty because by usin...

  19. International Conference on Continental Volcanism-IAVCEI 2006

    Institute of Scientific and Technical Information of China (English)

    Yigang Xu; Martin A Menzies

    2006-01-01

    @@ The International Conference on Continental Volcanism, sponsored by the International Association of Volcanology and Chemistry of the Earth's Interior (IAVCEI), was held at White Swan Hotel, Guangzhou, China, May 14th to 18th, 2006.

  20. Importance of staff training in hotel industry Case Study: Hotel Dukagjini

    Directory of Open Access Journals (Sweden)

    MSc. Albana Gazija

    2011-12-01

    Full Text Available In every business, independently of the activity, human resources are the most precious capital. In terms of global competition and rapid change, personnel training are essential. Every manager should be able to attract qualified and capable personnel, in order to use their skills in achieving organizational objectives. In a market economy where uncertainty is rather widespread, obtaining knowledge and information is becoming a source for creating competing advantages. One of the most important aspects in contemporary hotel industry is getting to know the new methods and techniques through training. Staff training is an important part in Human Resource Management, in order to improve employee performance, respectively it helps putting their skills to better use and specialization in their work. Application of an efficient training process has an important impact in increasing employee performance.      The aim of this study is to understand the importance of personnel training in hotel industry. The study includes the theoretical part for staff training, importance and benefits. The empirical part is composed by a qualitative method research of Hotel Dukagjini in Peja. The paper’s results have shown that management has a relatively good understan-ding of the importance of personnel training; the hotel may be in a favorable situation if the employees keep taking continuous training.

  1. Analisis dan Perbaikan Layanan Hotel Menggunakan Servqual dan Diagram Kartesius (Studi Kasus di Hotel Kombokarno

    Directory of Open Access Journals (Sweden)

    Rindang Rayo Ranas

    2016-06-01

    The purposes of this research is to analyze and suggest a service quality improvement in Kombokarno Hotel. This research used ServQual dimension variables that consist of tangible, reliability, responsiveness, assurance, and empathy as a dimensions of service quality. It used 144 guests of Kombokarno Hotel as a sample for the research. The result of the collected data then be tested based on it’s validation and reliability by using SPSS 16.0 software. The result of data processing shows the validity of each question variable in the questionnaire. Then the data be analyzed using ServQual method to see the Gap between hope and reality. Furthermore it is processed by Kartesius diagram to see what performance that need to be improved. The result of the researched shows that the cleanness of the hotel always in good term, the electronic utilities (lamp, AC, TV, etc, are functioned well, and the hotel’s building ‘good look’ became the most priority to improve the performance of service quality in the hotel.

  2. How Brand Trust is Influenced by Perceived Value and Service Quality: Mediated by Hotel Customer Satisfaction

    Directory of Open Access Journals (Sweden)

    Adelia Shabrina Prameka

    2017-04-01

    Full Text Available This paper examines the effect of perceived value and service quality on brand trust directly and indirectly through customer satisfaction. Brand trust can be defined as the relationship between consumers and the corporate that is based on trust and reliability of its performance. Questionnaires were given to guests of three-star hotels in Malang, Indonesia, with 158 surveys returned and 114 valid responses were analyzed. Reliability and validity were examined first, and partial least squares (PLS-SEM analysis was performed to evaluate the determinant coefficient (R2, predictive relevance (Q2, and effect size (f2. Results showed customer satisfaction partially mediates perceived value on brand trust, and fully mediates the relationship between service quality and brand trust. Future research in other developing countries, against different hotel class, with international guests, is recommended. Managerial implications were discussed.

  3. MANAJEMEN RISIKO PADA PEMBANGUNAN PENGEMBANGAN HOTEL YANG SEDANG BEROPERASI ( STUDI KASUS PADA PEMBANGUNAN EXTENSION VILLA HOTEL ALILA UBUD

    Directory of Open Access Journals (Sweden)

    I Ketut Yasa Dharmika

    2015-07-01

    Full Text Available Construction of the hotel development is carried out without cessation of the hotel operations have a bigger challenge because of many things such as: accesses to the hotel, material loading area, noise, safety of guests and hotel staff, working time, demonstrations, etc should be well managed in order to minimize the impacts to hotel operation. Risk is the chance of occurrence of adverse events, which is caused by the uncertainty. The research aims to identify, analyze and how the risks can be managed. The method in this research is Descriptive Qualitative Risk Analisis. Respondents determined by Purposive Sampling, from various stakeholders who are competent in this development. The research are identified 47 risks. Eleven risks are unacceptable risk includes  : noise, licensing, planning of MEP works, declining of contractor profit, the rising cost for build a new access roads, land slides, limited parking, hotel access interference,  discomfort of the hotel’s guests and staff, disruption in the project work time and delay of project completion due to interruption by the hotel operations. Nineteen risks are undesirable risk includes: public opinion, decreasing of green open land, insufficient capacity of the existing facilities, difficulties in the hotel's marketing, declining of the hotel room’s selling prices, the declining of satisfaction level of hotel guests, decreasing of hotel’s profits, lack of project scope, nappropriate strategy for supplying material and equipment and lack of competence of the project consultants and contractors, inappropriate standard of job’s handling, lack of quality control, inappropriate  project organizational, improper work methods, limited area for materials loading, decreasing of  cleanliness levels of the hotel, insufficient noise isolation blocks. Ten risks are acceptable risk and seven risks are negligible risk. Major risks are unacceptable and undesirable risk, which are need to be managed

  4. MANAJEMEN RISIKO PADA PEMBANGUNAN PENGEMBANGAN HOTEL YANG SEDANG BEROPERASI ( STUDI KASUS PADA PEMBANGUNAN EXTENSION VILLA HOTEL ALILA UBUD

    Directory of Open Access Journals (Sweden)

    I Ketut Yasa Dharmika

    2015-07-01

    Full Text Available Construction of the hotel development is carried out without cessation of the hotel operations have a bigger challenge because of many things such as: accesses to the hotel, material loading area, noise, safety of guests and hotel staff, working time, demonstrations, etc should be well managed in order to minimize the impacts to hotel operation. Risk is the chance of occurrence of adverse events, which is caused by the uncertainty. The research aims to identify, analyze and how the risks can be managed. The method in this research is Descriptive Qualitative Risk Analisis. Respondents determined by Purposive Sampling, from various stakeholders who are competent in this development. The research are identified 47 risks. Eleven risks are unacceptable risk includes  : noise, licensing, planning of MEP works, declining of contractor profit, the rising cost for build a new access roads, land slides, limited parking, hotel access interference,  discomfort of the hotel’s guests and staff, disruption in the project work time and delay of project completion due to interruption by the hotel operations. Nineteen risks are undesirable risk includes: public opinion, decreasing of green open land, insufficient capacity of the existing facilities, difficulties in the hotel's marketing, declining of the hotel room’s selling prices, the declining of satisfaction level of hotel guests, decreasing of hotel’s profits, lack of project scope, nappropriate strategy for supplying material and equipment and lack of competence of the project consultants and contractors, inappropriate standard of job’s handling, lack of quality control, inappropriate  project organizational, improper work methods, limited area for materials loading, decreasing of  cleanliness levels of the hotel, insufficient noise isolation blocks. Ten risks are acceptable risk and seven risks are negligible risk. Major risks are unacceptable and undesirable risk, which are need to be managed

  5. Loong Palace Hotel & Resort—An Oasis of Luxury

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    A hotel in suburban Beijing? You will probably be thinking of a modest inn with humble facilities until you arrive at Loong Palace Hotel & Resort and find a magnifi-cent building complex nestling in a cluster of luxurious western-style villas. With light

  6. Exploring employee participation and work environment in hotels

    DEFF Research Database (Denmark)

    Markey, Raymond; Harris, Candice; Knudsen, Herman

    2014-01-01

    We explore the relative impact of direct and representative forms of participation on quality of the work environment, based on multi-method case studies of two hotels each in New Zealand and Denmark. The degree of direct participation is higher at the New Zealand hotels, yet, workload and stress...

  7. Eco Awareness among Hotels in Terengganu: Cases of Redang Island

    Directory of Open Access Journals (Sweden)

    Sairah Saien

    2012-06-01

    Full Text Available This study looks into the environmental management practices among hotels operating in Terengganu specifically in Redang Island. Hospitality industry nowadays has gained significant momentum in going green. Hotels and resorts around the world are going green and becoming more environmentally friendly because customers are seeking it and even requiring it. An investigation of the interest, understanding and perceived opportunities and barriers to the adoption of such practices was carried out through in-depth interviews with management staff of the hotels, with a census of 14 hotels. From this study, authors believed that hotels should be more proactive in their response concerning environmental performance. This research implies that eco awareness hotels can attract eco-concerned consumers and boost overall customer loyalty. It can also be seen as enhancing perceptions of hotels and their brands. In terms of practical implications, hotels by their very nature of transient guests, groups, excess consumption and housekeeping demands are inherently an impact on the environment. It is believed that green meetings can save money by conserving resources, create and enhance competitive advantage and reputation and present opportunities for marketing and public relations.

  8. Hotel & Food Service Industries. Workforce & Workplace Literacy Series.

    Science.gov (United States)

    BCL Brief, 1992

    1992-01-01

    This brief gives an overview of the topic of workplace literacy for the hotel and food service industries and lists program contacts. The following organizations operate employee basic skills programs for hotel and food service employees, provide technical assistance, or operate grant programs: Essential Skills Resource Center; Language Training…

  9. HOTEL AND MOTEL HOUSEKEEPING AIDE, A SUGGESTED TRAINING PROGRAM.

    Science.gov (United States)

    Office of Education (DHEW), Washington, DC.

    A LOCAL TRAINING PROGRAM TO PREPARE HOTEL AND MOTEL HOUSEKEEPING AIDES CAN BE DEVELOPED FROM RESOURCE MATERIAL IN THIS GUIDE. PROGRAM OBJECTIVES ARE TO PREPARE TRAINEES TO PERFORM THE JOBS INVOLVED IN KEEPING HOTEL OR MOTEL ROOMS CLEAN, TO FOLLOW CORRECT PROCEDURES IN USING EQUIPMENT AND SUPPLIES REQUIRED IN CARING FOR BEDROOMS AND BATHROOMS, AND…

  10. Exploring employee participation and work environment in hotels

    DEFF Research Database (Denmark)

    Markey, Raymond; Harris, Candice; Knudsen, Herman

    2014-01-01

    We explore the relative impact of direct and representative forms of participation on quality of the work environment, based on multi-method case studies of two hotels each in New Zealand and Denmark. The degree of direct participation is higher at the New Zealand hotels, yet, workload and stress...

  11. IMPROVING THE DISTRIBUTION OF BULGARIAN SEASIDE HOLIDAY HOTELS

    Directory of Open Access Journals (Sweden)

    Stoyan Marinov

    2010-06-01

    Full Text Available This report aims at viewing and analysing the trends and changes in the channels for distribution of tourist products. The specific features of modern hotel management together with the tasks in the process of distribution of hotel products have been presented. Applying.

  12. New Employment Forecasts. Hotel and Catering Industry 1988-1993.

    Science.gov (United States)

    Measurement for Management Decision, Ltd., London (England).

    Econometric forecasting models were used to forecast employment levels in the hotel and catering industry in Great Britain through 1993 under several different forecasting scenarios. The growth in employment in the hotel and catering industry over the next 5 years is likely to be broadly based, both across income levels of domestic consumers,…

  13. Hotel & Food Service Industries. Workforce & Workplace Literacy Series.

    Science.gov (United States)

    BCL Brief, 1992

    1992-01-01

    This brief gives an overview of the topic of workplace literacy for the hotel and food service industries and lists program contacts. The following organizations operate employee basic skills programs for hotel and food service employees, provide technical assistance, or operate grant programs: Essential Skills Resource Center; Language Training…

  14. New technology in services-Information Technology in Hotel Industry

    Institute of Scientific and Technical Information of China (English)

    曾真

    2015-01-01

    1.Introduction With the increasing demand for intensive information from customers and hotel practitioners,hotels have adopted computerbased Information Technology facilities to improve operational efficiency,reduce costs,and enhance service quality.Therefore,the focus in this paper is investigating the positive factors of

  15. 刍议酒店管理%On Hotel Management

    Institute of Scientific and Technical Information of China (English)

    邹玮

    2014-01-01

    新时期的酒店面临激烈的市场环境,而传统酒店管理思维、方式已经无法适应当前社会的发展现状,因而,酒店要想长久的发展,就必须对酒店管理进行创新;基于此,从酒店管理的理论出发,指出新时期酒店管理发展存在的问题,提出我国酒店管理优化的方式,促使酒店的长远发展。%In the new era ,the hotels are facing the fierce market competition ,and traditional hotel management thinking and methods have been unable to adapt to current status of the development of the society .Therefore ,the hotel management innovation must be made .This paper points out the existing problems of hotel management in the new period starting from the theory of hotel management ,and puts forward some ways to optimize hotel management in China by investigating the management of the well-known hotels ,which can promote the long -term development of the hotel .

  16. New Employment Forecasts. Hotel and Catering Industry 1988-1993.

    Science.gov (United States)

    Measurement for Management Decision, Ltd., London (England).

    Econometric forecasting models were used to forecast employment levels in the hotel and catering industry in Great Britain through 1993 under several different forecasting scenarios. The growth in employment in the hotel and catering industry over the next 5 years is likely to be broadly based, both across income levels of domestic consumers,…

  17. Elderly Single Room Occupancy (SRO) Hotel Tenants: Still Alone.

    Science.gov (United States)

    Rollinson, Paul A.

    1991-01-01

    Conducted study of single room occupancy (SRO) hotels in Chicago, Illinois and collected data on everyday experiences of 53 elderly tenants. Findings showed that hotel environments offered anything but independence. Residents were trapped in situation that exacerbated isolation and withdrawal from society and were in desperate need of social…

  18. Testing expected and perceived service quality in the hotel industry

    Directory of Open Access Journals (Sweden)

    Vujko Aleksandra

    2015-01-01

    Full Text Available Guest satisfaction is the key to retaining existing and attracting new guests. In order to reach this goal, managers in hotels have become aware of the fact that the quality stay is reflected in the unique experiences of the tourists in particular. Guest satisfaction with hotel services can be tested by various methods. In this study, we used a questionnaire technique, in which respondents were guests of the hotel 'Vojvodina', 'Novi Sad' and 'Park' in Novi Sad, then the guests of the hotel 'Vojvodina' and 'Gold Class' in Zrenjanin, as well as the guests of the hotel 'Brothers Sekulic' in Zlatibor. The respondents were asked to evaluate various aspects of the business environment, employees' attitude towards guests, taste and variety of food and beverages. Data are presented in tables with brief comments. Based on the analysis of dependent and independent variables, we concluded that the physical features of a hotel, as well as the guest-employee relationship, are primarily related to the personal experience. Guests were the least satisfied with the hotel bar. These pieces of information are crucial for the hotel enterprises and contribute to the advancement of business through the adjustment of the product to the needs of the customer.

  19. Quality Management of the Hotel Enterprises in Ukraine

    OpenAIRE

    Danko Nataliya I.

    2011-01-01

    The paper proposed the establishment of quality management systems of hotel companies, based on the principles of total quality management (TQM). Author has adapted the principles of quality management in hospitality industry activity and develop specific recommendations for the implementation of quality management systems in enterprises of hotel industry in Ukraine.

  20. Hotel de congresos en Augsburgo Alemania Federal

    Directory of Open Access Journals (Sweden)

    Schmidt, W.

    1977-06-01

    Full Text Available It comprises 3 basements and 35 upper storeys, of which 17 are designed for the hotel and a further 15 for apartments, both functions being separated by a technical floor. In the top two levels, a restaurant has been set up, from where a splendid panoramic view of the AIps is given. Prefabrication predominates in the construction, and only the central nucleus of vertical Communications and perimetral supports were made with concrete mixed on site. Thanks to this system, this 118 m high building was completed in only nine months. The execution of the prefabricated components, such as the parts making up the pugging and the semicircular cantilevers of the terraces, took place in a provisional factory set up ¡n the work area, and which was equipped with a steam plant to achieve the quick setting of the precast parts. On the outside, the new hotel offers the town a lively touch, due in part to the original arrangement of the terraces which jut out like a honeycomb, from the circular block of the building.Consta de 3 sótanos y 35 plantas superiores, de las cuales 17 están destinadas al hotel y otras 15 a apartamentos, separándose ambas funciones por una planta técnica. En los dos últimos niveles se ha instalado un restaurante, desde el que se ofrece una espléndida panorámica sobre los Alpes. En la construcción predomina la prefabricación y solamente el núcleo central de comunicaciones verticales y los apoyos perimetrales se realizaron con hormigón preparado a pie de obra. Gracias a dicho sistema se pudo terminar este edificio de 118 m de altura en tan sólo nueve meses. La ejecución de los elementos prefabricados, tales como las piezas que constituyen los forjados y los voladizos semicirculares de las terrazas, se llevó a cabo en una fábrica provisional montada en la zona de la obra, y a la que se equipó con una instalación de vapor para conseguir el rápido fraguado de las piezas prefabricadas. Exteriormente, el nuevo