WorldWideScience

Sample records for general service businesses

  1. Outsourcing the Business Services

    Directory of Open Access Journals (Sweden)

    Ioan I. ANDONE

    2010-01-01

    Full Text Available The nowadays international market of outsourcing services is relatively mature and with age comes wisdom ... Thus, on a grown market, choosing to outsource services can not only be justified by the strive to reduce costs but it aims to meeting more advanced objectives as accurate alignment with business strategies of the enterprise. As a result, outsourcing has reached new forms of expression that can help the enterprises to gain competitive advantage. In the context of a grown market, a new concept appears, namely the multisourcing which it refers to the outsourcing model of the future [1] that businesses must prepare to accept and use. This concept or model of the future refers to working with several suppliers, which are competitors in a spirit of trust and teamwork, in a collaborative process to maximize the benefits associated with outsourcing process.

  2. JIM CORGEL GM, e-business Hosting Services, IBMGlobal Services

    Institute of Scientific and Technical Information of China (English)

    JANKOT

    2004-01-01

    To many Chinese enterprises, e-business hosting services - IT resource consolidation and automation - are still a relatively new concept. The general concern is one related to the security of data as companies outsource the manage-ment of their IT environment. Jim Corgel,general manager of IBM Global Services'e-business hosting services, admits that it takes education to convince the potential users of the value of hosting services. Here he shares his thoughts on this latest innovation with CIB.

  3. 78 FR 32461 - Verizon Services Corporation, Customer Service Clerk, General Clerk, Clarksburg, West Virginia...

    Science.gov (United States)

    2013-05-30

    ... Employment and Training Administration Verizon Services Corporation, Customer Service Clerk, General Clerk... workers and former workers of Verizon Services Corporation, Customer Service Clerk, General Clerk.... Workers of Verizon Services Corporation's Customer Service Clerk, General Clerk business unit at...

  4. Small business, cash budgets and general practice.

    Science.gov (United States)

    Jackson, A R

    1991-01-01

    In practice management, general practice falls into the category of small business with all its attendant generic problems. Disciplined planning and good financial management are not often seen in small business. These are required if general practitioners are to continue (or return to) the provision of high quality medical services. An effective budget process, especially cash-flow budgeting, is the key to successful planning and financial management. Budgeting will bring Control, Co-ordination, and Credibility to your practice. It will enable you to set goals and to achieve them.

  5. Business aspects of web services

    CERN Document Server

    Weinhardt, Christof; Conte, Tobias

    2011-01-01

    Driven by maturing Web service technologies and the wide acceptance of the service-oriented architecture paradigm, the software industry's traditional business models and strategies have begun to change: software vendors are turning into service providers. In addition, in the Web service market, a multitude of small and highly specialized providers offer modular services of almost any kind and economic value is created through the interplay of various distributed service providers that jointly contribute to form individualized and integrated solutions. This trend can be optimally catalyzed by

  6. A General Business Model for Marine Reserves

    Science.gov (United States)

    Sala, Enric; Costello, Christopher; Dougherty, Dawn; Heal, Geoffrey; Kelleher, Kieran; Murray, Jason H.; Rosenberg, Andrew A.; Sumaila, Rashid

    2013-01-01

    Marine reserves are an effective tool for protecting biodiversity locally, with potential economic benefits including enhancement of local fisheries, increased tourism, and maintenance of ecosystem services. However, fishing communities often fear short-term income losses associated with closures, and thus may oppose marine reserves. Here we review empirical data and develop bioeconomic models to show that the value of marine reserves (enhanced adjacent fishing + tourism) may often exceed the pre-reserve value, and that economic benefits can offset the costs in as little as five years. These results suggest the need for a new business model for creating and managing reserves, which could pay for themselves and turn a profit for stakeholder groups. Our model could be expanded to include ecosystem services and other benefits, and it provides a general framework to estimate costs and benefits of reserves and to develop such business models. PMID:23573192

  7. A general business model for marine reserves.

    Directory of Open Access Journals (Sweden)

    Enric Sala

    Full Text Available Marine reserves are an effective tool for protecting biodiversity locally, with potential economic benefits including enhancement of local fisheries, increased tourism, and maintenance of ecosystem services. However, fishing communities often fear short-term income losses associated with closures, and thus may oppose marine reserves. Here we review empirical data and develop bioeconomic models to show that the value of marine reserves (enhanced adjacent fishing + tourism may often exceed the pre-reserve value, and that economic benefits can offset the costs in as little as five years. These results suggest the need for a new business model for creating and managing reserves, which could pay for themselves and turn a profit for stakeholder groups. Our model could be expanded to include ecosystem services and other benefits, and it provides a general framework to estimate costs and benefits of reserves and to develop such business models.

  8. A general business model for marine reserves.

    Science.gov (United States)

    Sala, Enric; Costello, Christopher; Dougherty, Dawn; Heal, Geoffrey; Kelleher, Kieran; Murray, Jason H; Rosenberg, Andrew A; Sumaila, Rashid

    2013-01-01

    Marine reserves are an effective tool for protecting biodiversity locally, with potential economic benefits including enhancement of local fisheries, increased tourism, and maintenance of ecosystem services. However, fishing communities often fear short-term income losses associated with closures, and thus may oppose marine reserves. Here we review empirical data and develop bioeconomic models to show that the value of marine reserves (enhanced adjacent fishing + tourism) may often exceed the pre-reserve value, and that economic benefits can offset the costs in as little as five years. These results suggest the need for a new business model for creating and managing reserves, which could pay for themselves and turn a profit for stakeholder groups. Our model could be expanded to include ecosystem services and other benefits, and it provides a general framework to estimate costs and benefits of reserves and to develop such business models.

  9. Using NDVI to assess departure from average greenness and its relation to fire business. Forest Service general technical report

    Energy Technology Data Exchange (ETDEWEB)

    Burgan, R.E.; Hartford, R.A.; Eidenshink, J.C.

    1996-04-01

    Satellite-derived vegetation greenness maps of the contiguous United States have been available to fire managers since 1989. This report describes a new map, departure from average, which is designed to compare current-year vegetation greenness to average greenness for the same time of year and describes it relationship to fire business.

  10. User involvement and supporting tools in business-to-business service innovations: Insights from Facility Management services

    DEFF Research Database (Denmark)

    Nardelli, Giulia

    Purpose – This article investigates and conceptualizes user involvement in business-to-business service innovations as well as the tools that are used to support interactions in such a service innovation process. Design/methodology/approach – The paper uses a qualitative research approach to answer...... the research question. By following Miles and Huberman (1984)’s this study started with a literature review of studies investigating service innovation, service innovations models, user roles and tools in service innovation in general, to conduct an empirical investigation in facility management (FM) services....... Findings – The findings indicate that, in business-to-business services such as FM services, the involvement of users is variable depending on the offered services as well as on the specific role that users play with regards to the service being innovated since users might have different needs...

  11. Service business model framework and the service innovation scope

    NARCIS (Netherlands)

    van der Aa, W.; van der Rhee, B.; Victorino, L.

    2011-01-01

    In this paper we present a framework for service business models. We build on three streams of research. The first stream is the service management and marketing literature that focuses on the specific challenges of managing a service business. The second stream consists of research on e-business

  12. Service business model framework and the service innovation scope

    NARCIS (Netherlands)

    van der Aa, W.; van der Rhee, B.; Victorino, L.

    2011-01-01

    In this paper we present a framework for service business models. We build on three streams of research. The first stream is the service management and marketing literature that focuses on the specific challenges of managing a service business. The second stream consists of research on e-business mo

  13. Possibilities and forms internationalisation of business services

    OpenAIRE

    Majchrzak, М.; P. Niedzielski

    2013-01-01

    Due to technological progress, business services have a significant share in exports and imports of services. About 30% of business service providers provide them off-site location, which means that direct contact with the recipient service provider for these services is not necessary. Availability and better services for business means that many companies are choosing to externalizing large part of the services entrusted them shared service centers. У зв'язку з технічним прогресом бізнес-пос...

  14. 76 FR 5834 - International Business Machines Corporation, Global Technology Services Business Unit, Integrated...

    Science.gov (United States)

    2011-02-02

    ... Employment and Training Administration International Business Machines Corporation, Global Technology Services Business Unit, Integrated Technology Services, Cost and Expense Team, Payroll, Travel and Mobility... Business Machines Corporation, Global Technology Services Business Unit, Integrated Technology...

  15. 75 FR 20388 - International Business Machines Corporation, Global Technology Services Business Unit, Integrated...

    Science.gov (United States)

    2010-04-19

    ... Employment and Training Administration International Business Machines Corporation, Global Technology Services Business Unit, Integrated Technology Services, Cost and Expense Team, Working From Various States..., applicable to workers of International Business Machines Corporation, Global Technology Services...

  16. The Service Sentiment Indicator - A Business Climate Indicator for the German Business - Related Services Sector

    OpenAIRE

    Kaiser, Ulrich; Herbert S. Buscher

    1999-01-01

    No other area of the German economy has developed so emphatically in the past ten years as that of business-related services. Regardless their growing importance, business-related services still play only a minor role in official statistics. Above all, official statistics do not provide up-to-date information on the state of the business cycle of this sector. In a situation where such quantitative information is lacking, data obtained from business surveys give important guidelines to the sta...

  17. 78 FR 14359 - Verizon Business Networks Services, Inc., Specialist-Tech Customer Service, Philadelphia, PA...

    Science.gov (United States)

    2013-03-05

    ... Employment and Training Administration Verizon Business Networks Services, Inc., Specialist-Tech Customer Service, Philadelphia, PA; Verizon Business Networks Services, Inc., Specialist-Tech Customer Service..., 2012, applicable to workers of Verizon Business Networks Services, Inc., Order Management...

  18. Using Service Scenarios to Model Business Services

    DEFF Research Database (Denmark)

    Bækgaard, Lars

    The purpose of the paper is to present and evaluate the notion of service scenarios. A service is work done by a service executor in interaction with a service consumer. A service scenario is a model of a service system and the roles that are played by the actors participating and interacting dur...... of a case study in a public library. The case study indicates that service systems should be understood as socio-technical systems in which service executors and service consumers co-create value in mutual interaction with each other and with a set of shared resources....

  19. Future mobile internet services : business model scenarios

    OpenAIRE

    2004-01-01

    In this report we explore future business models for mobile internet services. Based on four different scenarios, we sketch out how future conditions in the mobile industry may influence value propositions, value networks, and financial aspects of mobile services. The four scenarios vary along two dimensions - technological development and social identity, and different combinations of these two dimensions provide us with four scenarios where quite different business models can be expected. M...

  20. 26 CFR 31.3306(n)-1 - Services on American vessel whose business is conducted by general agent of Secretary of Commerce.

    Science.gov (United States)

    2010-04-01

    ... conducted by general agent of Secretary of Commerce. 31.3306(n)-1 Section 31.3306(n)-1 Internal Revenue... conducted by general agent of Secretary of Commerce. (a) Section 3306(n) and this section of the regulations... by a general agent of the Secretary of Commerce. Whether services performed by such an officer...

  1. 77 FR 65581 - Verizon Business Networks Services, Inc., Senior Analyst, Service Program Delivery (SA-SPD...

    Science.gov (United States)

    2012-10-29

    ... Employment and Training Administration Verizon Business Networks Services, Inc., Senior Analyst, Service..., 2012, applicable to workers and former workers of Verizon Business Network Services, Inc., Senior... hereby issued as follows: ] All workers of Verizon Business Network Services, Inc., Senior...

  2. Business-to-Business Customer Acquisition by Means of Direct Marketing for Services SMEs

    OpenAIRE

    Novikov, Alexey

    2016-01-01

    The research discusses the problem of business-to-business services SMEs’ customer acquisition by means of direct marketing. The main objective of the study was to gain a deeper understanding of the problem of customer acquisition by means of direct marketing to explore the cost-effective direct marketing communication channels for business-to-business services SMEs. The interrelation of customer acquisition and the concepts of business-to-business services marketing, customer relatio...

  3. Technical developments in international satellite business services

    Science.gov (United States)

    Tan, P. P.

    At the conception of International Satellite Business Services (ISBS), it was a primary objective to provide flexibility for accommodating a variety of service requirements which might be established by mutual agreement between users. The design guidelines are to ensure that the space segment is efficiently utilized, while other satellite services are protected from interference. Other considerations are related to an acceptable earth segment cost, maximum connectivity in worldwide services, the capability of growth and a reasonably smooth transition into future systems, and the maintenance of high performance objectives. Attention is given to a system overview, the characteristics of satellites for ISBS, and technological developments with some application possibilities for ISBS.

  4. 7 CFR 371.5 - Marketing and Regulatory Programs Business Services.

    Science.gov (United States)

    2010-01-01

    ..., programs, and activities. Providing human resource, certain financial, and management services for AMS... 7 Agriculture 5 2010-01-01 2010-01-01 false Marketing and Regulatory Programs Business Services... AUTHORITY § 371.5 Marketing and Regulatory Programs Business Services. (a) General statement. Marketing and...

  5. Product with service, technology with business model

    DEFF Research Database (Denmark)

    Sakao, Tomohiko; McAloone, Tim C.

    2011-01-01

    Looking back over the last decade, the importance of an expanded understanding of engineering design has been shared within the engineering design community. Presented concepts and methods to support such expansion include Functional Product Development, Service Engineering, and Product/Service-S...... promising concept beyond PSS design; via an integrated development of technology and business model. This can be of particular interest for further research, especially due to its high freedom for designers....

  6. Service Visibility Across Lines Of Business

    Directory of Open Access Journals (Sweden)

    Karen L. Harper

    2011-11-01

    Full Text Available This paper introduces the use of service science to maximize profitability by providing service transparency across lines of business in a financial operating environment. The concept of a live collector that runs in the cloud is presented. The collector gives information visibility, context mediation, and presentation facilities on a dynamic basis by employing the principles of cloud computing. The subject of cloud computing is introduced in the paper.

  7. Teaching Business Ethics through Service Learning Metaprojects

    Science.gov (United States)

    Vega, Gina

    2007-01-01

    The urgent messages of good business include the importance of ethical management behaviors, focus on corporate citizenship, recognition of principled leadership, moral awareness, and participation in social change. This article describes the Service Learning Metaproject (a nested set of projects required of all students) and shows what students…

  8. General business model patterns for Local Energy Management concepts

    Directory of Open Access Journals (Sweden)

    Emanuele eFacchinetti

    2016-03-01

    Full Text Available The transition towards a more sustainable global energy system, significantly relying on renewable energies and decentralized energy systems, requires a deep reorganization of the energy sector. The way how energy services are generated, delivered and traded is expected to be very different in the coming years. Business model innovation is recognized as a key driver for the successful implementation of the energy turnaround. This work contributes to this topic by introducing a heuristic methodology easing the identification of general business model patterns best suited for Local Energy Management concepts such as Energy Hubs. A conceptual framework characterizing the Local Energy Management business model solution space is developed. Three reference business model patterns providing orientation across the defined solution space are identified, analyzed and compared. Through a market review a number of successfully implemented innovative business models have been analyzed and allocated within the defined solution space. The outcomes of this work offer to potential stakeholders a starting point and guidelines for the business model innovation process, as well as insights for policy makers on challenges and opportunities related to Local Energy Management concepts.

  9. Ad-Hoc Business Processes in Web Services

    NARCIS (Netherlands)

    Wombacher, Andreas; Mahleko, Bendick

    2003-01-01

    Web service technologies promise to facilitate collaboration among business partners by helping potential business partners find one another and integrate their business processes to do business. Daunting challenges however exist before the full potential of Web services can be realized. Indexing me

  10. Ad-Hoc Business Processes in Web Services

    NARCIS (Netherlands)

    Wombacher, Andreas; Mahleko, Bendick

    2003-01-01

    Web service technologies promise to facilitate collaboration among business partners by helping potential business partners find one another and integrate their business processes to do business. Daunting challenges however exist before the full potential of Web services can be realized. Indexing me

  11. Knowledge-Intensive Business Services and Business Consulting Services in Romanian Changing Economic Environment

    Directory of Open Access Journals (Sweden)

    Iacob Cătoiu

    2016-02-01

    Full Text Available The impact of the knowledge based society, especially on knowledge intensive business services, proved to have a really significant influence on the development of services industry. Consultancy services are acknowledged as innovation-intensive and knowledge-intensive business services at the same time. On the base of qualitative and quantitative research, by combining the disparities analysis with logical ranking, critical assessments and explanatory associations, comparative analysis, and empirical research, this article aims to contribute to a better appreciation and understanding of the consultancy services sector in Romania, as part of the larger family of knowledge intensive business services. The regional differences of business and personalized consultancy services are considered for discussion and revealed in the specific of the national network that has a clearly defined center. The concentration of the consultancy companies and most employees in four regions reflects the theory according to which the supply of these services is unevenly distributed, following the potential clients from better developed areas of the country. In all four types of analyzed consultancy activities, the total profit is bigger than economic loss. The disparities between regions are also supported by the dynamic evolution of the consultancy sector in Romania.

  12. Research on Adaptation of Service-based Business Processes

    Directory of Open Access Journals (Sweden)

    Zongmin Shang

    2013-07-01

    Full Text Available This paper proposes an adaptation mechanism based on adaptation planning graph for service-based business processes. First, a three-layer representation model of service-based business process is introduced. Second, control-flow patterns of tasks, goal, logic model of service-based business process and adaptation planning graph are introduced to enforce reliability of composite web services at run-time. Finally, a simulation example of adaptation in service-based business processes is given. Simulations prove that this approach can efficiently guarantee the reliability of composite services at run-time.  

  13. Knowledge service decision making in business incubators based on the supernetwork model

    Science.gov (United States)

    Zhao, Liming; Zhang, Haihong; Wu, Wenqing

    2017-08-01

    As valuable resources for incubating firms, knowledge resources have received gradually increasing attention from all types of business incubators, and business incubators use a variety of knowledge services to stimulate rapid growth in incubating firms. Based on previous research, we generalize the knowledge transfer and knowledge networking services of two main forms of knowledge services and further divide knowledge transfer services into knowledge depth services and knowledge breadth services. Then, we construct the business incubators' knowledge supernetwork model, describe the evolution mechanism among heterogeneous agents and utilize a simulation to explore the performance variance of different business incubators' knowledge services. The simulation results show that knowledge stock increases faster when business incubators are able to provide knowledge services to more incubating firms and that the degree of discrepancy in the knowledge stock increases during the process of knowledge growth. Further, knowledge transfer services lead to greater differences in the knowledge structure, while knowledge networking services lead to smaller differences. Regarding the two types of knowledge transfer services, knowledge depth services are more conducive to knowledge growth than knowledge breadth services, but knowledge depth services lead to greater gaps in knowledge stocks and greater differences in knowledge structures. Overall, it is optimal for business incubators to select a single knowledge service or portfolio strategy based on the amount of time and energy expended on the two types of knowledge services.

  14. Successful business process design. Business plan development for the occupational health services unit.

    Science.gov (United States)

    Kalina, C M; Fitko, J

    1997-02-01

    1. The occupational health nurse is often mandated by management to validate health services offered and programs developed for employees as valuable to the business and company mission. 2. The business plan of the occupational health service is a working document, changing as needs of the client/customer and internal and external business and socio-economic environment evolve. 3. Alignment with and support of the company mission, goals, and objectives is another method of proving good occupational health is good business. 4. Business planning is a basic business tool the wise and prudent occupational health nurse can use in proving good occupational health is vital to the success of a company.

  15. Business and scientific workflows a web service-oriented approach

    CERN Document Server

    Tan, Wei

    2013-01-01

    Focuses on how to use web service computing and service-based workflow technologies to develop timely, effective workflows for both business and scientific fields Utilizing web computing and Service-Oriented Architecture (SOA), Business and Scientific Workflows: A Web Service-Oriented Approach focuses on how to design, analyze, and deploy web service-based workflows for both business and scientific applications in many areas of healthcare and biomedicine. It also discusses and presents the recent research and development results. This informative reference features app

  16. Business plan to establish a CT colonography service.

    Science.gov (United States)

    Fajardo, Laurie L; Hurley, James P; Brown, Bruce P; Summers, Robert W; McDaniel, R Donald

    2006-03-01

    The authors describe the University of Iowa Department of Radiology's business planning process to initiate a new service in computed tomographic colonography (CTC). Also known as virtual colonoscopy, CTC is a noninvasive technology that offers less risk, and potentially similar sensitivity and specificity, than conventional optical colonoscopy (OC). Although not currently covered by all insurance payers, about a year ago, the Centers for Medicare and Medicaid Services instituted temporary Current Procedural Terminology codes (Category III) for CTC. In locales where the procedure is not covered by insurers, it is likely to be sought by patients willing to pay out of pocket to undergo noninvasive cancer screening as an alternative to OC. Thus, CTC could become the preferred method of colon cancer surveillance by insurance providers in the near future. In developing the business plan, the authors reviewed pertinent scientific and clinical data to evaluate the need for and efficacy of CTC. Local market data were used to estimate patient and procedure volumes and utilization. The authors modeled financial expectations with respect to return on investment on the basis of recently reported models specific to CTC, resource requirements, and the operational impact of the new service on existing hospital and departmental clinical functions. Because there are few local providers of CTC in the authors' region, the business plan also included a publicity campaign and plan to market the new service, stimulate general public interest early, and differentiate the program as a leader in applying this unique new technology to promote cancer screening. Finally, the planning committee acknowledged and accommodated needs specific to the missions of an academic medical center with respect to research and education in designing the new service.

  17. Quality Business Service Provider in Community Enterprise

    Directory of Open Access Journals (Sweden)

    Chalard Chantarasombat

    2012-01-01

    Full Text Available Problem statement: The development of community enterprises focuses on the development of service providers for commercial industries and community enterprises and it is necessary to create and extend the development according to the changing global conditions. The department of industrial promotion and industry promotion center region 5, Khon Kaen must create and develop the quality of service providers in community enterprises as an exclusive course to find a model and development guideline in effective operations that is efficient and appropriate according to the particular community. Approach: The objectives of this research were: (1 to recruit and select at least 15 individuals to participate in the training of service providers in community enterprise in Kalasin province. (2 To define the structure, content, create a curriculum and development of service providers in community enterprise. (3 To develop the participants basic skills training, create motivation, learning experience through on the job training and business management and capability in the diagnosing the cause of problems. (4 To develop the participants understanding of community product standards and provide advice and consultation on the preparation and application of manufacturing standard certification of community products, community enterprise management and provide advice in the implementation of management standards of community enterprises. (5 Satisfaction of the participants training in service providers in community enterprise. Results: 29 people applied for the training program and 26 passed evaluation which was higher than the target of 15 individuals. The theoretical training courses prior to the training had an overall average of 5.06 and after the training had an average of 15.80, the average progress was 10.74. The exercise training through on the job training was regarded as a vocational skill and hand an average of 5.27 before the training. After the

  18. Service Oriented Architecture for Business Dynamics: An Agent Based Business Modeling Approach

    Directory of Open Access Journals (Sweden)

    O. P. Rishi

    2009-01-01

    Full Text Available In today's rapidly changing environment the industries areinterested in executing business functions that has scope inmultiple applications. Business dynamics and technologicalinnovations have felt organizations to comply with adisparate mix of operating systems, applications anddatabases. This makes it difficult, time-consuming and costlyfor IT departments to deliver new applications that integrateheterogeneous technologies. It demands high interoperabilityand more flexible and adaptive business processmanagement. The inclination is to have systems assembled,from a loosely coupled collection of Web services, which areuniversal and integrated. This technical area appears tohave scope where the Agent Technology can be exploitedwith significant advantages. With Service OrientedArchitecture a decomposable architecture, and associatedset of development and IT management disciplines,composed of loosely coupled services communicating viapre-established protocols, these services can be assembledad-hoc to form customized applications that address a widevariety of business requirements.In the present paper, we propose a conceptual frameworkfor agent-based Service Oriented Architecture (SOA. Inwhich we try to integrate Service Oriented Architecture withthe agent technology & other tactical technologies like webservices, business workflow services, Business meta-rules,search optimization of services and semantic Webtechnology for business service mappings.

  19. Using Short Message Service (SMS) to Support Business Continuity

    CERN Document Server

    Abdel-qader, Maher; AL-Hamami, Alaa

    2011-01-01

    Now a day's many organizations are required to communicate online on a daily basis, 24-hour, seven-days-a-week, to gain the desired competitive advantages and profits; although there are a variety of disruptions that may occur within business application such as broken (off-line) database-links and unhanded database exceptions. Such cases will end the automated business work, and force business users to continue business procedures and functionalities via paper work, which causes additional resources with less business competitive advantages. In this paper, we will propose a new model in which we embed short message services (SMS) within business applications using the SMS Gateway such as "Ozeki Message Server", and programmed application packages. By using our proposed model, we can maintain business continuity when a partial disruption occurs and then switch to our application model. As a result to the experimental work, we conclude that our model supports business continuity since it supports the account b...

  20. Supporting B2B Business Documents in XML Web Services

    Institute of Scientific and Technical Information of China (English)

    KIM Hyoungdo

    2004-01-01

    While XML web services become recognized as a solution to business-to-business transactions, there are many problems that should be solved. For example, it is not easy to manipulate business documents of existing standards such as RosettaNet and UN/EDIFACT EDI, traditionally regarded as an important resource for managing B2B relationships. As a starting point for the complete implementation of B2B web services, this paper deals with how to support B2B business documents in XML web services. In the first phase, basic requirements for driving XML web services by business documents are introduced. As a solution, this paper presents how to express B2B business documents in WSDL, a core standard for XML web services. This kind of approach facilitates the reuse of existing business documents and enhances interoperability between implemented web services. Furthermore, it suggests how to link with other conceptual modeling frameworks such as ebXML/UMM, built on a rich heritage of electronic business experience.

  1. Measurement in Service Businesses: Challenges and Future Directions

    Science.gov (United States)

    Tyagi, Rajesh Kumar

    This chapter presents challenges faced by service businesses while implementing a measurement system. A review of existing frameworks is presented and a new framework, the Service Scorecard, is introduced. The Service Scorecard is an adaptation of the Six Sigma Business Scorecard for the service sector. The framework has also been influenced by existing frameworks such as the Malcom Baldrige award criteria, the Balanced Scorecard, the European Quality award and the Service Profit Chain model. The seven elements of the Service Scorecard are Growth, Leadership, Acceleration, Collaboration, Innovation, Execution, and Retention. The examples of measurement systems are presented with concrete real-world case examples. Final thoughts and the challenges faced are also presented.

  2. BusinessUSA Resource Access API

    Data.gov (United States)

    General Services Administration — BusinessUSA connects businesses to government services and information. The API provides access to resource abstracts including programs, services, data, events, and...

  3. 75 FR 60141 - International Business Machines (IBM), Global Technology Services Delivery Division, Including On...

    Science.gov (United States)

    2010-09-29

    ... Employment and Training Administration International Business Machines (IBM), Global Technology Services... of International Business Machines (IBM), Global Technology Services Delivery Division, Greenville... International Business Machines (IBM), Global Technology Services Delivery Division, including on-site...

  4. Tourism Enterprises as Buyers of Knowledge-Intensive Business Services

    Directory of Open Access Journals (Sweden)

    Krzysztof Borodako

    2015-01-01

    Full Text Available This article is an attempt to assess the business relations between the tourism sector and suppliers of various types of business services. It focuses on knowledge-intensive business services (KIBS. The reasons why tourism businesses purchase outsourced services are also discussed. An Internet survey was conducted and the results were used to calculate and discuss a number of indices. Cross-tabulation statistics are used to assess the interrelation between types of tourist firms, their localization and size, and the types and number of services they use. The largest numbers of KIBS used by the Polish tourism sector are from the accounting, IT, and advertising sectors, whereas the smallest relate to research and experimental development in the social sciences and humanities. This article fills a gap in the knowledge about usage of KIBS services by the tourism sector at the national level.

  5. Business Strategy for Nanotechnology based Products & Services

    OpenAIRE

    Sreeramana Aithal; Shubhrajyotsna Aithal

    2016-01-01

    The applications of nanotechnology in different identified areas provide lots of business opportunities. It includes Food, Medicine, Cleaner water, Better quality air, Electronics, Fuel Cells, Solar Cells, Batteries, Space Travels, Chemical sensors, Sporting goods, Fabrics, Cleaning products, Energy, Environment, Health, and Life span increase. The paper covers the applications, and benefits of nanotechnology innovations in different industries, possible business opportunities for ne...

  6. Web Services-Enhanced Agile Modeling and Integrating Business Processes

    CERN Document Server

    Belouadha, Fatima-Zahra; Roudiès, Ounsa

    2012-01-01

    In a global business context with continuous changes, the enterprises have to enhance their operational efficiency, to react more quickly, to ensure the flexibility of their business processes, and to build new collaboration pathways with external partners. To achieve this goal, they must use e-business methods, mechanisms and techniques while capitalizing on the potential of new information and communication technologies. In this context, we propose a standards, model and Web services-based approach for modeling and integrating agile enterprise business processes. The purpose is to benefit from Web services characteristics to enhance the processes design and realize their dynamic integration. The choice of focusing on Web services is essentially justified by their broad adoption by enterprises as well as their capability to warranty interoperability between both intra and inter-enterprises systems. Thereby, we propose in this chapter a metamodel for describing business processes, and discuss their dynamic in...

  7. The Impact of Product and Service Modularity on Business Performance

    DEFF Research Database (Denmark)

    Hsuan, Juliana; Frandsen, Thomas; Raja, Jawwad

    Modularity has been proposed as a powerful way of managing complexity. The emerging literature points to the importance of modularity of service architecture, with case based studies in logistics and healthcare. Little is known about the relationship between product and service modularity...... and their effects on business performance, both empirically and theoretically. This paper explores the relationship between product and service modularity and their effects on business performance based on a survey of Danish manufacturers. We provide empirical and theoretical insights into the emerging fields...... of service modularity and industrial services....

  8. SERVICES MARKETING WITHIN BUSINESS-TO-BUSINESS CONTEXT: A CONTENT ANALYSIS OF 1996 – 2014 PERIOD

    Directory of Open Access Journals (Sweden)

    Ceren Akman Biyik

    2017-06-01

    Full Text Available The aim of the study is to conduct a content analysis of services marketing within business-tobusiness context that were published between years 1996-2014. A qualitative approach was used and content analysis was conducted on 71 articles from 24 journals in this study. Firstly, thematic investigation was conducted, and then coding process was completed. According to the results of content analysis, top research topics are determined based on services marketing and business-to-business context. The findings of the study also showed the least studied topics and shed light on new research areas to the researchers in the field of services marketing and business-to-business.

  9. Developing a Business Plan for Critical Care Pharmacy Services.

    Science.gov (United States)

    Erstad, Brian L; Mann, Henry J; Weber, Robert J

    2016-11-01

    Critical care medicine has grown from a small group of physicians participating in patient care rounds in surgical and medical intensive care units (ICUs) to a highly technical, interdisciplinary team. Pharmacy's growth in the area of critical care is as exponential. Today's ICU requires a comprehensive pharmaceutical service that includes both operational and clinical services to meet patient medication needs. This article provides the elements for a business plan to justify critical care pharmacy services by describing the pertinent background and benefit of ICU pharmacy services, detailing a current assessment of ICU pharmacy services, listing the essential ICU pharmacy services, describing service metrics, and delineating an appropriate timeline for implementing an ICU pharmacy service. The structure and approach of this business plan can be applied to a variety of pharmacy services. By following the format and information listed in this article, the pharmacy director can move closer to developing patient-centered pharmacy services for ICU patients.

  10. Negotiation Support for Co-design of Business Services

    OpenAIRE

    Oliveira, Ana; Camarinha-Matos, Luis,

    2014-01-01

    Part 3: Product-Service Systems; International audience; During the last years, manufacturing and service industries faced a global change in the production paradigm. Besides the manufactured products, companies also focus their attention on business services that can add value to their products, which often need to be provided by different entities, offering different competences/services that collaborate to achieve a service-enhanced product. In this context, the collaborative process of de...

  11. Business models for material efficiency services. Conceptualization and application

    Energy Technology Data Exchange (ETDEWEB)

    Halme, Minna; Anttonen, Markku; Kuisma, Mika; Kontoniemi, Nea [Helsinki School of Economics, Department of Marketing and Management, P.O. Box 1210, 00101 Helsinki (Finland); Heino, Erja [University of Helsinki, Department of Biological and Environmental Sciences (Finland)

    2007-06-15

    Despite the abundant research on material flows and the growing recognition of the need to dematerialize the economy, business enterprises are still not making the best possible use of the many opportunities for material efficiency improvements. This article proposes one possible solution: material efficiency services provided by outside suppliers. It also introduces a conceptual framework for the analysis of different business models for eco-efficient services and applies the framework to material efficiency services. Four business models are outlined and their feasibility is studied from an empirical vantage point. In contrast to much of the previous research, special emphasis is laid on the financial aspects. It appears that the most promising business models are 'material efficiency as additional service' and 'material flow management service'. Depending on the business model, prominent material efficiency service providers differ from large companies that offer multiple products and/or services to smaller, specialized providers. Potential clients (users) typically lack the resources (expertise, management's time or initial funds) to conduct material efficiency improvements themselves. Customers are more likely to use material efficiency services that relate to support materials or side-streams rather than those that are at the core of production. Potential client organizations with a strategy of outsourcing support activities and with experience of outsourcing are more keen to use material efficiency services. (author)

  12. Business Value of Information Technology Service Quality Based on Probabilistic Business-Driven Model

    Directory of Open Access Journals (Sweden)

    Jaka Sembiring

    2015-08-01

    Full Text Available The business value of information technology (IT services is often difficult to assess, especially from the point of view of a non-IT manager. This condition could severely impact organizational IT strategic decisions. Various approaches have been proposed to quantify the business value, but some are trapped in technical complexity while others misguide managers into directly and subjectively judging some technical entities outside their domain of expertise. This paper describes a method on how to properly capture both perspectives based on a  probabilistic business-driven model. The proposed model presents a procedure to calculate the business value of IT services. The model also covers IT security services and their business value as an important aspect of IT services that is not covered in previously published researches. The impact of changes in the quality of IT services on business value will also be discussed. A simulation and a case illustration are provided to show the possible application of the proposed model for a simple business process in an enterprise.

  13. Business Strategy for Nanotechnology based Products & Services

    OpenAIRE

    Aithal P. S.; Shubhrajyotsna Aithal

    2016-01-01

    The applications of nanotechnology in different identified areas provide lots of business opportunities. It includes Food, Medicine, Cleaner water, Better quality air, Electronics, Fuel Cells, Solar Cells, Batteries, Space Travels, Chemical sensors, Sporting goods, Fabrics, Cleaning products, Energy, Environment, Health, and Lifespan increase. The paper covers the applications, and benefits of nanotechnology innovations in different industries, possible business opportunities f...

  14. A business tourist service quality scorecard for predicting tourist retention

    OpenAIRE

    2013-01-01

    D.Comm. (Leadership in Performance and Change) The National Department of Tourism (NDT), in the National Tourism Sector Strategy (NTSS), highlighted the need for research on tourist service satisfaction. According to the Global Competitiveness Programme (GCP), most of the dissatisfied tourists are business travelers. There are gaps in the literature with reference to the operationalisation of, and relationship between, service quality scores and retention scores in the business tourism ind...

  15. Value co-creation and business model innovation in the context of business-to-business services

    DEFF Research Database (Denmark)

    Nardelli, Giulia

    the network of actors to achieve value co-creation. Based on a qualitative investigation, two propositions, which summarize the main findings, are developed. In the first proposition it is outlined how processes of business model innovation within support services require a certain degree of openness...... to manage interactions between internal and external stakeholders of the organization they serve. The second proposition, on the other hand, depicts how business model innovators manage the interplay between strategic and operational activities by allocating responsibilities among internal and external......The service industries are characterized by the involvement of stakeholders in the innovation process. The aim of this study is to understand how, in the context of business-to-business services, the interplay between operational and strategic activities of an organization can be managed across...

  16. Value co-creation and business model innovation in the context of business-to-business services

    DEFF Research Database (Denmark)

    Nardelli, Giulia

    the network of actors to achieve value co-creation. Based on a qualitative investigation, two propositions, which summarize the main findings, are developed. In the first proposition it is outlined how processes of business model innovation within support services require a certain degree of openness......The service industries are characterized by the involvement of stakeholders in the innovation process. The aim of this study is to understand how, in the context of business-to-business services, the interplay between operational and strategic activities of an organization can be managed across...... to manage interactions between internal and external stakeholders of the organization they serve. The second proposition, on the other hand, depicts how business model innovators manage the interplay between strategic and operational activities by allocating responsibilities among internal and external...

  17. Aligning Business Motivations in a Services Computing Design

    Science.gov (United States)

    Roach, T.; Low, G.; D'Ambra, J.

    The difficulty in aligning business strategies with the design of enterprise systems has been recognised as a major inhibitor of successful IT initiatives. Service-oriented architecture (SOA) initiatives imply an entirely new approach to enterprise process enablement and require significant architectural redesign. Successful SOA deployments are highly dependent on the degree to which flexible support for evolving business strategies is embedded into their designs. This chapter addresses the challenge of modelling business strategies in support of SOA designs. The proposed framework is derived from conceptual elements introduced in the OMG business motivation model and delivers an architectural view for business stakeholders in a computational-independent model (CIM). This model represents the first of three layers that will define a complete reference architecture for a service-based computing model.

  18. Business Systems Branch Abilities, Capabilities, and Services Web Page

    Science.gov (United States)

    Cortes-Pena, Aida Yoguely

    2009-01-01

    During the INSPIRE summer internship I acted as the Business Systems Branch Capability Owner for the Kennedy Web-based Initiative for Communicating Capabilities System (KWICC), with the responsibility of creating a portal that describes the services provided by this Branch. This project will help others achieve a clear view ofthe services that the Business System Branch provides to NASA and the Kennedy Space Center. After collecting the data through the interviews with subject matter experts and the literature in Business World and other web sites I identified discrepancies, made the necessary corrections to the sites and placed the information from the report into the KWICC web page.

  19. CRM as a General Practice of Every Business Organization

    Science.gov (United States)

    Ahmed, TS Ezaz; Prabhakar, D.

    2012-11-01

    Every business unit emphasizes on spurting a long term relationship with customers to nurture its stability in todayís blooming market. Customerís expectations are now not only limited to get best products and services, they also need a face-to-face business in which they want to receive exactly what they demand and in a quick time. Customer Relationship Management is an upright concept or strategy to solidify relations with customers and at the same time reducing cost and enhancing productivity and profitability in business. An ideal CRM system is a centralized collection all data sources under an organization and provides an atomistic real time vision of customer information. A CRM system is vast and significant, but it be can implemented for small business, as well as large enterprises also as the main goal is to assist the customers efficiently.

  20. Business Model Evaluation for an Advanced Multimedia Service Portfolio

    Science.gov (United States)

    Pisciella, Paolo; Zoric, Josip; Gaivoronski, Alexei A.

    In this paper we analyze quantitatively a business model for the collaborative provision of an advanced mobile data service portfolio composed of three multimedia services: Video on Demand, Internet Protocol Television and User Generated Content. We provide a description of the provision system considering the relation occurring between tecnical aspects and business aspects for each agent providing the basic multimedia service. Such a techno-business analysis is then projected into a mathematical model dealing with the problem of the definition of incentives between the different agents involved in a collaborative service provision. Through the implementation of this model we aim at shaping the behaviour of each of the contributing agents modifying the level of profitability that the Service Portfolio yields to each of them.

  1. 48 CFR 3052.209-76 - Prohibition on Federal Protective Service guard services contracts with business concerns owned...

    Science.gov (United States)

    2010-10-01

    ... or business ethics and that an award would be consistent with the mission of FPS. The business... longer calls into question the individual or business concern's integrity or business ethics and that an... Protective Service guard services contracts with business concerns owned, controlled, or operated by...

  2. Deriving business processes with service level agreements from early requirements

    NARCIS (Netherlands)

    Frankova, Ganna; Seguran, Magali; Gilcher, Florian; Trabelsi, Slim; Doerflinger, Joerg; Aiello, Marco

    2011-01-01

    When designing a service-based business process employing loosely coupled services, one is not only interested in guaranteeing a certain flow of work, but also in how the work will be performed. This involves the consideration of non-functional properties which go from execution time and costs, to t

  3. Deriving business processes with service level agreements from early requirements

    NARCIS (Netherlands)

    Frankova, Ganna; Seguran, Magali; Gilcher, Florian; Trabelsi, Slim; Doerflinger, Joerg; Aiello, Marco

    When designing a service-based business process employing loosely coupled services, one is not only interested in guaranteeing a certain flow of work, but also in how the work will be performed. This involves the consideration of non-functional properties which go from execution time and costs, to

  4. Property and Business Services. Industry Training Monograph No. 12.

    Science.gov (United States)

    Dumbrell, Tom

    Australia's property and business services industry is its third largest industry and has been the fastest growing industry over the last 10 years. The industry is composed of a diverse range of activities, including real estate sales, legal and accountancy practices, employment placement services, labor and equipment hire, scientific and market…

  5. Property and Business Services. Industry Training Monograph No. 12.

    Science.gov (United States)

    Dumbrell, Tom

    Australia's property and business services industry is its third largest industry and has been the fastest growing industry over the last 10 years. The industry is composed of a diverse range of activities, including real estate sales, legal and accountancy practices, employment placement services, labor and equipment hire, scientific and market…

  6. Approaches Regarding Business Logic Modeling in Service Oriented Architecture

    Directory of Open Access Journals (Sweden)

    Alexandra Maria Ioana FLOREA

    2011-01-01

    Full Text Available As part of the Service Oriented Computing (SOC, Service Oriented Architecture (SOA is a technology that has been developing for almost a decade and during this time there have been published many studies, papers and surveys that are referring to the advantages of projects using it. In this article we discuss some ways of using SOA in the business environment, as a result of the need to reengineer the internal business processes with the scope of moving forward towards providing and using standardized services and achieving enterprise interoperability.

  7. Business-to-business electronic commerce systems and services. Smart EC solution; Kigyoka nrenkei system solution system. Smart EC solution

    Energy Technology Data Exchange (ETDEWEB)

    Setoguchi, T.; Manchu, Y.; Katsumata, M. [Toshiba Corp., Tokyo (Japan)

    2000-04-01

    Toshiba provides a range of information technology (IT) solutions called SmartEC Solution, which includes business-to-business electronic commerce systems and services based on international standards and industrial know-how, especially our electronic data interchange (EDI) know-how as a manufacturer. These IT solutions are supplied as services covering strategy planning, system integration, and application service provider based on five types of business-to-business electronic commerce. (author)

  8. Using Stochastic Model Checking to Provision Complex Business Services

    DEFF Research Database (Denmark)

    Herbert, Luke Thomas; Sharp, Robin

    2012-01-01

    bounds on resources consumed during execution of business processes. Accurate resource provisioning is often central to ensuring the safe execution of a process. We first introduce a formalised core subset of the Business Process Modelling and Notation (BPMN), which we extend with probabilistic and non......We present a framework for modelling and analysis of real-world business workflows. Business processes regularly form the basis for the design of software services, and frequently display complex stochastic behaviour. The accurate evaluation of their qualitative aspects can allow for determining...... of business processes including transient probabilities, timing, occurrence and ordering of events, and best- and worst-case scenarios. The developments presented are illustrated using an example from the health-care industry....

  9. Agile Development for Service Oriented Business Intelligence Solutions

    Directory of Open Access Journals (Sweden)

    Marinela MIRCEA

    2011-03-01

    Full Text Available Considering the evolution of information and communications technology, the necessity of alignment of public and private sectors to European Union requirements, the current economic crisis, and the global context, all organizations are trying to achieve major changes that would enable them to operate as intelligent organizations. For this purpose, agility and Business Intelligence are seen by most managers as a way to transform their organizations into intelligent organizations. The study highlights the importance of modern approaches (Service Oriented Architecture, Business Process Management, Business Rules, Cloud Computing, Master Data Management in developing agile Business Intelligence solutions. The paper also presents the stages of developing an agile Business Intelligence solution in the case of public procurement.

  10. Cloud-based Collaborative Business Services Provision

    NARCIS (Netherlands)

    Camarinha-Matos, L.M.; Afsarmanesh, H.; Oliveira, A.I.; Ferrada, F.; Hammoudi, S.; Cordeiro, J.; Maciaszek, L.A.; Filipe, J.

    2014-01-01

    The notion of service-enhanced product, representing the association of services to manufactured products, offers an important mechanism for value creation and product differentiation. This is particularly relevant in the case of complex, highly customized and long-life products. Provision of suitab

  11. Cloud-based Collaborative Business Services Provision

    NARCIS (Netherlands)

    Camarinha-Matos, L.M.; Afsarmanesh, H.; Oliveira, A.I.; Ferrada, F.

    2013-01-01

    The notion of service-enhanced product, representing the association of services to manufactured products, offers an important mechanism for value creation and product differentiation. This is particularly relevant in the case of complex, highly customized and long-life products. Provision of suitab

  12. Get with the System: General Systems Theory for Business Officials.

    Science.gov (United States)

    Graczyk, Sandra L.

    1993-01-01

    An introduction to general systems theory and an overview of vocabulary and concepts are presented to introduce school business officials to systems thinking and to foster its use as an analytical tool. The theory is then used to analyze a sample problem: planning changes to a district's administrative computer system. (eight references) (MLF)

  13. 26 CFR 49.4252-1 - General telephone service.

    Science.gov (United States)

    2010-04-01

    ... operated by a person engaged in the business of furnishing communication service, and if by means of such..., and whether or not the person engaged in the business of furnishing communication service permits the... the business of furnishing communication service, if by means of such connection communication may be...

  14. Professional Business Connectivity Services in SharePoint 2010

    CERN Document Server

    Hillier, Scot

    2011-01-01

    Comprehensive coverage on Business Connectivity Services within SharePoint 2010 As Microsoft's new multipurpose portal technology, Business Connectivity Services (BCS) is a brand new way for SharePoint users to seamlessly access and integrate data from any application or databases within SharePoint 2010. With this in-depth guide, a team of SharePoint experts walks you through the features of the new BCS, including the ability for users to view and modify the data from SharePoint 2010 with BCS. You'll explore how to use BCS, deploy solutions, create external content types and lists, create .NET

  15. The four things a service business must get right.

    Science.gov (United States)

    Frei, Frances X

    2008-04-01

    Many of the management tools and techniques used in service businesses were designed to tackle the challenges of product companies. Although they are valuable to service managers, they aren't sufficient for success. In this article, Harvard Business School's Frei explains why and urges companies to add some new ones to the mix. After years of extensive research and analysis, she offers an approach for crafting a profitable service business based on four critical elements: the design of the offering, employee management, customer management, and the funding mechanism. Just like a product that's going to market, a service needs to be compellingly designed, and management must field a workforce capable of producing it at an attractive price. Additionally, however, service firms must manage their customers, who do not simply use the service but also can be integral to its production: Because customers' involvement as producers can wreak havoc on costs, companies must also develop creative ways to fund their distinctive offerings, by providing a self-service alternative, for example, or by offsetting expenses with operational savings. A close look at successful service businesses--Wal-Mart, Commerce Bank, the Cleveland Clinic, and others--reveals that effective integration of the four elements is key. There is no "right" way to combine them; the appropriate design of one depends upon the other three. If managers don't get all four pulling together, they risk pulling the enterprise apart. Incumbents can fend off attacks from highly focused upstarts by becoming multifocused--that is, by pursuing multiple niches through optimized service models rather than trying to cover the entire waterfront with one model. Shared services within a firm (functions such as HR and finance) can help, since they will enable it to generate economies of scale and experience across models.

  16. Product with service, technology with business model

    DEFF Research Database (Denmark)

    Sakao, Tomohiko; McAloone, Tim C.

    2011-01-01

    Looking back over the last decade, the importance of an expanded understanding of engineering design has been shared within the engineering design community. Presented concepts and methods to support such expansion include Functional Product Development, Service Engineering, and Product/Service......-Systems (PSS) design. This paper first explains PSS design as a type of an expansion of the engineering design of a physical product. Secondly, it gives a review of PSS research and a projection of future research issues, also ranging out into untraditional fields of research. Finally, it presents a new...

  17. Business Model Design of Architectural Service Firms

    NARCIS (Netherlands)

    Bos-de Vos, M.; Lieftink, B.; Volker, L.; Wamelink, J.W.F.

    2014-01-01

    Due to significant changes in the architecture, engineering and construction industry, architectural firms have to adapt quickly to stay competitive. They need to innovate not only their products and services, but also make more fundamental changes in the way they create and appropriate value, there

  18. Reinforcement Learning Based Web Service Compositions for Mobile Business

    Science.gov (United States)

    Zhou, Juan; Chen, Shouming

    In this paper, we propose a new solution to Reactive Web Service Composition, via molding with Reinforcement Learning, and introducing modified (alterable) QoS variables into the model as elements in the Markov Decision Process tuple. Moreover, we give an example of Reactive-WSC-based mobile banking, to demonstrate the intrinsic capability of the solution in question of obtaining the optimized service composition, characterized by (alterable) target QoS variable sets with optimized values. Consequently, we come to the conclusion that the solution has decent potentials in boosting customer experiences and qualities of services in Web Services, and those in applications in the whole electronic commerce and business sector.

  19. Service Pyramid Concept of Knowledge Intensive Business Services in the Small and Medium Sized Enterprises Sector

    Directory of Open Access Journals (Sweden)

    Sándor Nagy

    2013-12-01

    Full Text Available The activity of service companies is more complex today than before the use of Information and Communication Technology (ICT became widespread in business. Fewer service companies can be found on the market based solely on physical customer interaction; however, they have been replaced with standardized and automated services. This structural change can be observed particularly among Knowledge Intensive Business Services (KIBS companies where the use of ICT is not simply a market requirement, but a competition tool, as well. Without the application of any ICT instrument, a KIBS company could not meet market expectations, and furthermore, business developments are mainly ICT-based. On the other hand, companies need to develop their businesses more and more, as KIBS companies which are not able to differentiate themselves as trustworthy on the business services market will disappear. ‘Just another business service company’ cannot really sell today. This is applicable to a greater extent to Small and Medium Sized Enterprises (SME, where ICT has opened market opportunities that have never existed for them before. The aim of this paper is to highlight the new features of KIBS business activities in the SME sector and the related research questions.

  20. Performance Auditing: A Management Tool for School Business Services.

    Science.gov (United States)

    Dierdorff, William H.

    1989-01-01

    Performance auditing is a tool designed to assist public officials in meeting their responsibility to apply resources efficiently and effectively. Applies performance auditing to school business support services; identifies benefits and obstacles; and provides selected alternatives and examples of performance auditing. (MLF)

  1. 31 CFR 103.41 - Registration of money services businesses.

    Science.gov (United States)

    2010-07-01

    ... FINANCIAL RECORDKEEPING AND REPORTING OF CURRENCY AND FOREIGN TRANSACTIONS Special Rules for Money Services... of money orders, cashed checks or exchanged currencies (other than as an agent for another business..., currency exchange, and money transmitting) the agent provides; (E) A listing of the months in the 12...

  2. Consultancy and innovation the business service revolution in Europe

    CERN Document Server

    Wood, Peter

    2003-01-01

    Consultancy and Innovation links two important aspects of European economic development in the past thirty years: the pace of technical and management innovation, and the growing significance of technical and business consultancy. This book includes detailed studies of consultancy activities or 'knowledge intensive services' (KIS) in eight EU countries, written by national experts in the field.

  3. Business intelligence and service-oriented architecture: a Delphi study

    NARCIS (Netherlands)

    Mueller, Roland; Linders, Stefan; Ferreira Pires, Luis

    Although service-oriented architecture (SOA) is becoming increasingly popular in enterprise application rchitectures, little is known about how SOA could support and influence the use and implementation of business intelligence (BI). We applied the Delphi method in order to identify opportunities

  4. Creating dynamic business processes using semantic web services and business rules

    NARCIS (Netherlands)

    Gong, Y.; Janssen, M.

    2011-01-01

    Service Oriented Architecture (SOA) and Business Rules (BR) are used by organization to adapt to changes. The disadvantage of this approach is that processes need to be defined in advance often requiring labor-intensive and time-consuming modeling processes. Usually, only a limited number of variati

  5. Getting Engaged: Factors Enhancing Perceived Student Benefits from Service-Learning in Business Education

    Science.gov (United States)

    Palmer, Timothy B.; Short, Jeremy C.

    2010-01-01

    Service-learning is an instructional method that incorporates community service into the curriculum. The integration of service-learning into business pedagogy provides benefits that are particularly valuable to business students. Yet business educators have been slow to integrate service-learning into their classes. The authors explore the…

  6. Towards a service-oriented MDA-based approach to the alignment of business processes with IT systems: From the business model to a web service composition model

    NARCIS (Netherlands)

    De Castro, Valeria; Marcos, Esperanza; Wieringa, Roelf J.

    2009-01-01

    In recent years, the automation of business processes has become one of the most prominent and promising uses of Web service technology. Consequently several languages have been created for the execution of business processes, making it possible to define new and more complex services or business

  7. KEY FACTORS IN MARKETING FOCUSED SERVICES BUSINESSES

    Directory of Open Access Journals (Sweden)

    Doris Yohanna Martínez Castrillón

    2016-07-01

    Full Text Available This article aims to identify the key success factors in the marketing area and describe them as managerial allies for companies that wish to position themselves in the market under a good sustainable performance , for it has been consulted theoretical references of Marketing as a management partner with collection and integration of data. Methodologically, it is located within the type of descriptive research field, with a design of transactional non-experimental, with an intentional non-probabilistic stratified sample of four reporting units. The findings established fifteen (15 points of influence called "key success factors (FCE in the area of marketing, and managerial allies of service companies in the security, surveillance and protection sector in industrial, commercial and residential sectors. Finally, it is intended that the actions of marketing service companies should focus to the welfare of both the organization, such as users, both in the environment, and economic, social and technological, characterized by ethics, sustainable development and transparency to respond appropriately.

  8. A Study on Intelligent System Design of U-Business Service by Using Ubiquitous Component Technologies

    Directory of Open Access Journals (Sweden)

    Hangbae Chang

    2012-04-01

    Full Text Available The u‐Business service is prevailed trend due to rapid development of telecommunication technology and the growth of ubiquitous computing environments. However, since the majority of u‐Business service cases such as home network service, location‐based service have not been focused on user requirements, and deduced business services and built systems considering only technical issues, there may be a possibility to be an obstacle for spreading advanced future u‐Business services. Therefore, this study investigated user requirements to model the u‐Bookstore business service as a killer service of u‐Businesses and designed a system for a large bookstore. By exploiting various ways to deduce u‐Serviceʹs requirements needed in the future‐ enabled ubiquitous computing business environments and proposing directions to implement them. This study result is anticipated to suggest validity for developing ubiquitous computing technologies, and it is expected to utilize as fundamental data for spreading u‐Business.

  9. services in nigeria: perception of general practitioners

    African Journals Online (AJOL)

    Departments of *Radiology and **General Medical Practice. ... Aim: To determine General Practitioners' perceptions of factors influencing patient's access to ... Health insurance and subsidized services as well as training of personnel are ...

  10. Collaborative business processes for enhancing partnerships among software services providers

    Science.gov (United States)

    Heil Cancian, Maiara; Rabelo, Ricardo; Gresse von Wangenheim, Christiane

    2015-08-01

    Software services have represented a powerful view to support the realisation of the service-oriented architecture (SOA) paradigm. Using open standards and facilitating systems projects, they have increasingly been used as a corporate architectural approach to create interoperable services-based software solutions that can more easily be reused and shared across disparate applications. In the context of software companies, most of them are small firms having enormous difficulties to keep competitive. One strategy to enhance their sustainability is to enlarge partnerships among them at a more valuable level by jointly offering (web) services-based solutions. However, their culture of collaboration is low, and partnerships are usually done with the same companies and sporadically. This article presents an approach to support a more intense collaboration among software companies to attend business opportunities in a more agile way, joining capacities and capabilities which they would not have if they worked alone. This requires, however, some preparedness. From the perspective of business processes, they should understand how to carry out a collaboration more properly. This is essentially what this article is about. It presents a comprehensive list of collaborative business processes and base practices that can also act as a guide for service providers' managers to implement and manage the collaboration along its lifecycle. Processes have been validated and results are discussed.

  11. The Application of the New General Business Accounting Plan

    Directory of Open Access Journals (Sweden)

    Augusto Lam Wong

    2010-06-01

    Full Text Available Accounting provides information for making decisions of many economic agents specially the accounting records that have their basis on the organized language called the accounting plan. Until 1973, in Peru, every company prepared its accounting plan according to its information necessities which provoked a variety of words, many with lots of analytical accounts and other general ones. It’s in this situation that the First General Accounting Plan was approved and its mandatory implementation started on January 1st 1974 until 1984, and then it was changed by the General Accounting Plan (PCGR the one that is used until now. However, now its use doesn’t have any relationship with the International Financial Reporting Standars (NIIF, which are a support for the financial estate in our country. For that reason we approved the version of General Accounting Business Plan (PCGE, the one that is going to be considered on January 1st 2011. The objective of the following article is to announce the effects of the application in some of the private organizations from this new Accounting Business Plan (PCGE in relation to the General Accounting Plan.

  12. Care Models of eHealth Services: A Case Study on the Design of a Business Model for an Online Precare Service.

    Science.gov (United States)

    van Meeuwen, Dorine Pd; van Walt Meijer, Quirine J; Simonse, Lianne Wl

    2015-03-24

    With a growing population of health care clients in the future, the organization of high-quality and cost-effective service providing becomes an increasing challenge. New online eHealth services are proposed as innovative options for the future. Yet, a major barrier to these services appears to be the lack of new business model designs. Although design efforts generally result in visual models, no such artifacts have been found in the literature on business model design. This paper investigates business model design in eHealth service practices from a design perspective. It adopts a research by design approach and seeks to unravel what characteristics of business models determine an online service and what are important value exchanges between health professionals and clients. The objective of the study was to analyze the construction of care models in-depth, framing the essential elements of a business model, and design a new care model that structures these elements for the particular context of an online pre-care service in practice. This research employs a qualitative method of an in-depth case study in which different perspectives on constructing a care model are investigated. Data are collected by using the visual business modeling toolkit, designed to cocreate and visualize the business model. The cocreated models are transcribed and analyzed per actor perspective, transactions, and value attributes. We revealed eight new actors in the business model for providing the service. Essential actors are: the intermediary network coordinator connecting companies, the service dedicated information technology specialists, and the service dedicated health specialist. In the transactions for every service providing we found a certain type of contract, such as a license contract and service contracts for precare services and software products. In addition to the efficiency, quality, and convenience, important value attributes appeared to be: timelines, privacy and

  13. An Analysis of Business Models in Public Service Platforms

    DEFF Research Database (Denmark)

    Ranerup, Agneta; Zinner Henriksen, Helle; Hedman, Jonas

    2016-01-01

    Public Service Platforms (PSPs) are a new type of technology platform. They are based in the philosophy of New Public Management (NPM) and support public services for citizens in quasi-markets. This article increases our understanding of the business models behind these PSPs in terms of their Value...... Propositions, structures, networks, and financing. We interviewed representatives from 14 PSP providers in four public sectors in Sweden: education, healthcare, elder care, and public pensions. We identified a “Traditional view” with its focus on public agencies and neutral information and an “Emerging view......” that includes dialogues, user evaluations, long-term perspectives on choice, promotion of the ideal of choice, and self-promotion by public agencies. The article contributes to research with its empirical example of the digitalization of NPM and the underlying business logic of PSPs....

  14. Knowledge Spillovers and Knowledge Intensive Business Services: An Empirical Study

    OpenAIRE

    Fernandes, Cristina,; Ferreira, João

    2011-01-01

    Knowledge is increasingly perceived as a central factor for company competitiveness. With the transfer of knowledge one of the core functions of knowledge intensive business service (KIBS) companies, the objective of our research incorporates analysis on how the transfer of knowledge takes place between the higher education sector and the KIBS universe. Our empirical results demonstrate that cooperation between KIBS and universities occurs independent of their location (rural or urban) and ty...

  15. Opportunities of E-Service Providing Intermediaries in Transactions of Business Subjects

    Directory of Open Access Journals (Sweden)

    Dalė Dzemydienė

    2013-08-01

    Full Text Available The aim of this research: to analyze the transaction methods and tools through a virtual intermediary providing electronic services and functions based on virtual agent generated added value to small and medium-sized business enterprises (SMB based on transaction cost theory. Used methodology: through a complex and multi-faceted relationship analysis examining the virtual intermediary services to small and medium-sized enterprises, evaluating their performance, highlighting the added component of the value chain and benefits. The research methodology is based on the scientific literature, generalization and comparative analysis. The practical significance: the activities of business enterprises (corporations, organizations are profitable, if usage of Information and Communication Technologies (ICT is effective. ICT is becoming increasingly important in reducing business operating costs. E-services used in business transactions acquire special significance. European Union (EU in the inner space in more than 20 million of SMEs and their work areas include more than 170 activities. Both internal and external competition encourages SME operators to increase operational efficiency. The article analyzes the cost-cutting options related to services provided by virtual intermediaries and has practical significance in the national and international companies. Originality/value: looking at cost reduction opportunities through a virtual agent functionality and value-added SME operator justification.

  16. Social-economic role of small business in services sphere in the progressive development of Russia

    Directory of Open Access Journals (Sweden)

    Lyudmila G. Rudenko

    2016-03-01

    Full Text Available Objective to assess the socioeconomic significance of small business in the services sector of national economy and to develop effective tools of its infrastructural support basing on the characteristics of the services sector. Methods systematic approach was applied to identify the characteristics of small businesses in the services sector methods of comparative and statistical analysis were used to assess the contribution of small business in service sector to the economic development of the country methods of analysis and synthesis revealed problems of development of small business in service sector program and target method was used to develop infrastructural tools to support small businesses. Results social and economic characteristics of small business in services were determined the contribution of small business in service sector into the economic progress of the country was assessed the problems and peculiarities of development of small entrepreneurship in services were identified and examined. Basing on the analysis of problems of small business growth and its role in the progressive development of the economy the necessity of state support is proved and the effective tools of infrastructure support for small businesses are determined basing on the characteristics of the service sector. Scientific novelty the characteristics of small business in services are identified and grouped by economic and social principle the growing contribution of the small business in service sector to the Russian economy is proved and its backlog from the developed economies is confirmed problems hindering the development of small business are identified. Basing on the problems effective tools for small business support are developed and offered. Practical significance the main provisions and conclusions of the research can be used in scientific activity to study the development and infrastructural support of small business in services sectors they can be

  17. The beginning of a new era - OTC's satellite business services

    Science.gov (United States)

    Bachmann, Erik

    OTC has developed a new range of digital services which will provide business organizations in Australia with high quality private international telecommunications. This range will be known as Satnet and the paper deals with Satnet 2 which is the service offerings using medium-size earth stations (nominally 5- and 7-meter antenna apertures), installed at customers' premises. These services will rely on the Intelsat 6/4 GHz space segment. Operation will be totally digital and will be integrated with no distinction between individual applications such as voice, data, video, etc. Carrier capacities between 64 kb/s and 8.448 Mb/s can be provided and ISDN performance requirements can be supported. The paper describes key service features, systems design and transmission analysis. Consideration is also given to operation, installation and frequency coordination aspects.

  18. Ecosystem Services and Payments for Ecosystem Services: Why should businesses care?

    OpenAIRE

    World Wildlife Fund

    2007-01-01

    Many companies rely on natural resources, and securing the flow of ecosystem services may be directly related to their business's bottom line. Other businesses have a considerable environmental impact or produce significant harmful emissions; they may find that paying to increase the flow of ES (e.g., carbon offsets or biodiversity offsets) is an economical way to neutralize their footprint. Insurance companies and coastal area developers may find that increasing the provision of ES is the ch...

  19. On Differences between General English Teaching and Business English Teaching

    Science.gov (United States)

    Zhu, Wenzhong; Liao, Fang

    2008-01-01

    With the accelerating rate of globalization, business exchanges are carried out cross the border, as a result there is a growing demand for talents professional both in English and Business. We can see that at present Business English courses are offered by many language schools in the aim of meeting the need for Business English talent. Many…

  20. Health services under the General Agreement on Trade in Services.

    OpenAIRE

    Adlung, R.; Carzaniga, A.

    2001-01-01

    The potential for trade in health services has expanded rapidly in recent decades. More efficient communication systems have helped to reduce distance-related barriers to trade; rising incomes and enhanced information have increased the mobility of patients; and internal cost pressures have led various governments to consider possibilities for increased private participation. As yet, however, health services have played only a modest role in the General Agreement on Trade in Services (GATS). ...

  1. 75 FR 61604 - Small Business Size Standards; Accommodation and Food Services Industries

    Science.gov (United States)

    2010-10-06

    ... Historically Underutilized Business Zones (HUBZone), women owned small businesses and service disabled veteran... From the Federal Register Online via the Government Publishing Office SMALL BUSINESS ADMINISTRATION 13 CFR Part 121 RIN: 3245-AF71 Small Business Size Standards; Accommodation and Food...

  2. Implementing business continuity effectively within the UK National Health Service.

    Science.gov (United States)

    Roberts, Patrick; Molyneux, Helen

    2010-11-01

    Whereas major incident planning is very well established within National Health Service (NHS) organisations in the UK, business continuity management (BCM) planning, in many cases, is a relatively new activity; however, a combination of factors including the emergence of H1N1 influenza, has led to growing interest in the subject. This paper draws on both the personal experience of the authors and published research in relevant fields to make a number of specific recommendations about the effective implementation of BCM within NHS organisations. These include the need to define the BCM project properly; conduct a thorough business impact analysis considering 'back office' as well as clinical activities; define suitable command and control arrangements with clear delegated authority; and support plan development with appropriate training.

  3. Businesses Integration with Workflow and Web Service Technologies

    Directory of Open Access Journals (Sweden)

    Gianina RIZESCU

    2008-01-01

    Full Text Available If businesses want to benefit from the power of the Internet, web siteshave to evolve. It is often no longer beneficial for them to only provide staticinformation. It is necessary for these web sites to find ways that allow them tointeract with other websites, operating systems, and applications. With Webservices it is finally possible to create functions that can easily be accessed over theInternet by both internal and external parties. In other words, with Web services it ispossible to integrate different value chains from different organizations with ease.On the other hand, workflows provide tools and mechanisms for managing theinteraction between people, systems, applications and business functions. Thecombination of these two technologies offers a very powerful solution forbusinesses integration.

  4. Knowledge-intensive Business Services in National Innovation Systems

    Institute of Scientific and Technical Information of China (English)

    WEI Jiang; TOIVONEN Marja

    2006-01-01

    In order to find the roles of knowledge-intensive business services (KIBS) in the innovation activities, This paper focus on three perspectives. First, we find that KIBS possess good prerequisites to function as vehicles in innovation distribution, the sources of innovation and the facilitators of innovation in their client firms. Second, we further discuss KIBS as the knowledge and innovation infrastructure of society in parallel with the research, educational and other public institutions. Third, we present some research policies and agenda to promote the development of KIBS. It is regarded that much remains to be studied both in the use of KIBS and in their own activities, including integrating and networking the knowledge-intensive services into the client companies, the convergence of various services and closer connection with the client companies' strategy, and the national policies to connect the KIBS to the different sectors.

  5. Assessing Level of Ubiquitous Computing Services for Ubiquitous Business Design

    Institute of Scientific and Technical Information of China (English)

    KWON Ohbyung

    2004-01-01

    We are entering into a new era of enterprise computing that is characterized by an emphasis on broadband convergence, knowledge sharing, and calm services. Some people refer to this as the "ubiquitous network" business model because its focus is on a high degree of connectivity between a company and its customers, suppliers, and channel partners. Moreover, immediate access to ideas, goods,and services will be of greater value than the traditional model of permanent and ponderous possession.This paper illustrates how ubiquitous computing technology can be combined with legacy computer-based information systems, along with thoughts on relevant issues of ubiquitous commerce. We also propose a model for how to assess levels of ubiquitous computing services.

  6. 76 FR 10628 - International Product Change-International Business Reply Service Contract

    Science.gov (United States)

    2011-02-25

    ... From the Federal Register Online via the Government Publishing Office POSTAL SERVICE International Product Change--International Business Reply Service Contract AGENCY: Postal Service TM . ACTION: Notice... International Business Reply Service Competitive Contract 3 to the Competitive Products List pursuant to 39...

  7. Integrated services to the home and small business over a service-independent HFC network

    Science.gov (United States)

    Counterman, Raymond

    1995-11-01

    This paper proposes three different approaches to providing integrated digital services to small businesses and residential customers over modern hybrid fiber and coaxial (HFC) access networks. The target delivery system is one that is flexible and forms a multiservice, service- independent platform capable of providing a wide range of services (voice, video, data, and multimedia). The merits and limitations of the three approaches are explored. In the first approach, the common facilities of an HFC access network may be shared by the frequency partitioning of the coaxial plant's radio frequency spectrum. video, data, and telephony services each use different portions of this spectrum -- a service-dependent network. In the second approach, asynchronous transfer mode (ATM) transmission is used as the information delivery vehicle all the way to the home or small business, creating a more flexible delivery system. The ATM-based architecture is expected to support any service or service mix -- a service-independent network. In the third approach, a common transport protocol composed of both asynchronous and synchronous transfer modes (ATM/STM) is used. Such an approach could (1) provide a common interface between home/small business premises equipment and both the circuit and ATM switching networks; (2) meet a wide range of delay and throughput requirements; and (3) allow for many network migration scenarios.

  8. Incorporating Facebook and Twitter in a Service-Learning Project in a Business Communication Course

    Science.gov (United States)

    Crews, Tena B.; Stitt-Gohdes, Wanda L.

    2012-01-01

    Implementing real-world business writing situations and service learning into business communication courses are not new concepts. Business communication students work through a service-learning project with nonprofit organizations to create communication documents to improve the nonprofit's communication with the public. Writing for social…

  9. Integrating Business Communication Instruction and Career Services: Activities and Assessment Tools

    Science.gov (United States)

    Crews, Moody E.; Hemby, K. Virginia

    2009-01-01

    This paper is an extension of an earlier JARBI article, "Integrating University and College Career Services Programs into the Business Communication Curriculum" (Hemby & Crews, 2005). The original article provided business communication instructors with ideas for integrating career services' programs into the business communication curriculum,…

  10. Integrating Business Communication Instruction and Career Services: Activities and Assessment Tools

    Science.gov (United States)

    Crews, Moody E.; Hemby, K. Virginia

    2009-01-01

    This paper is an extension of an earlier JARBI article, "Integrating University and College Career Services Programs into the Business Communication Curriculum" (Hemby & Crews, 2005). The original article provided business communication instructors with ideas for integrating career services' programs into the business communication curriculum,…

  11. Incorporating Facebook and Twitter in a Service-Learning Project in a Business Communication Course

    Science.gov (United States)

    Crews, Tena B.; Stitt-Gohdes, Wanda L.

    2012-01-01

    Implementing real-world business writing situations and service learning into business communication courses are not new concepts. Business communication students work through a service-learning project with nonprofit organizations to create communication documents to improve the nonprofit's communication with the public. Writing for social…

  12. Business Models for Future Networked 3D Services

    OpenAIRE

    Bøhler, Marianne

    2011-01-01

    3-Dimensional (3D) technology has seen an increasingly widespread use over the last years, although the concept of 3D has been around for many years. Large studio movies being released in 3D and the development of 3DTVs and 3D games are the major reasons for its increasing popularity. The purpose of this thesis is to specify future collaboration space services based on the use of autostereoscopic 3D technology and propose possible business models. The collaboration spaces are geographically s...

  13. Organizational antecedents to and consequences of service business orientations in manufacturing companies

    NARCIS (Netherlands)

    Antioco, M.; Moenaert, R.K.; Lindgreen, A.; Wetzels, M.

    2008-01-01

    Although various manufacturing companies have developed into total solution providers, no research addresses their service orientations. Building on the literature on organizational service climate, this study explores the organizational parameters and service business orientations that explain rela

  14. Running a postmortem service - a business case and clinical experience

    Energy Technology Data Exchange (ETDEWEB)

    Cohen, Marta C.; Whitby, Elspeth; Fink, Michelle A.; Collett, Jacquelene M.; Offiah, Amaka C. [Western Bank, Academic Unit of Child Health, Sheffield Children' s NHS Foundation Trust, University of Sheffield, Sheffield (United Kingdom)

    2015-04-01

    The purpose of the postmortem examination is to offer answers to explain the cause and manner of death. In the case of perinatal, infant and paediatric postmortem examinations, the goal is to identify unsuspected associated features, to describe pathogenic mechanisms and new conditions, and to evaluate the clinical management and diagnosis. Additionally, the postmortem examination is useful to counsel families regarding the probability of recurrence in future pregnancies and to inform family planning. Worldwide the rate of paediatric autopsy examinations has significantly declined during the last few decades. Religious objections to postmortem dissection and organ retention scandals in the United Kingdom provided some of the impetus for a search for non-invasive alternatives to the traditional autopsy; however, until recently, imaging studies remained an adjunct to, rather than a replacement for, the traditional autopsy. In 2012, Sheffield Children's Hospital National Health Service Foundation Trust set up the service provision of minimally invasive fetal, perinatal and neonatal autopsy, while a postmortem imaging service has been running in Melbourne, Australia, since 2008. Here we summarise the essentials of a business case and practical British and Australian experiences in terms of the pathological and radiologic aspects of setting up a minimally invasive clinical service in the United Kingdom and of developing a clinical postmortem imaging service as a complementary tool to the traditional autopsy in Australia. (orig.)

  15. Consumer preferences for general practitioner services.

    Science.gov (United States)

    Morrison, Mark; Murphy, Tom; Nalder, Craig

    2003-01-01

    This study focuses on segmenting the market for General Practitioner services in a regional setting. Using factor analysis, five main service attributes are identified. These are clear communication, ongoing doctor-patient relationship, same gender as the patient, provides advice to the patient, and empowers the patient to make his/her own decisions. These service attributes are used as a basis for market segmentation, using both socio-demographic variables and cluster analysis. Four distinct market segments are identified, with varying degrees of viability in terms of target marketing.

  16. Semantic-ontological combination of Business Rules and Business Processes in IT Service Management

    CERN Document Server

    Sellner, Alexander; Zinser, Erwin

    2011-01-01

    IT Service Management deals with managing a broad range of items related to complex system environments. As there is both, a close connection to business interests and IT infrastructure, the application of semantic expressions which are seamlessly integrated within applications for managing ITSM environments, can help to improve transparency and profitability. This paper focuses on the challenges regarding the integration of semantics and ontologies within ITSM environments. It will describe the paradigm of relationships and inheritance within complex service trees and will present an approach of ontologically expressing them. Furthermore, the application of SBVR-based rules as executable SQL triggers will be discussed. Finally, the broad range of topics for further research, derived from the findings, will be presented.

  17. Demand for general practitioner and internist services.

    Science.gov (United States)

    Guzick, D S

    1978-01-01

    Demand equations for general-practitioner and internist visits were estimated from 1970 CHAS-NORC survey data on health-service utilization and expenditure. Because a large proportion of respondents reported zero visits, observations were grouped according to cross-classified independent variables and regression analyses were performed using group means as data. The results showed significant differences between demand equations for general-practitioner visits and those for internist visits. Of potential importance was an apparent substitution of internists for general practitioners as ability to pay (income or insurance coverage) increased. Own-price elasticities were low for both general practitioners and internists but were even lower for the latter (0.1 to 0.02) than the former (0.2 to 0.3). The demand for services of the two specialties also differed with respect to disability days, age, sex, residence, and race. PMID:738894

  18. In search of information: Investigating source and channel choices in business-to-government service interactions

    NARCIS (Netherlands)

    Boer, van den Yvon; Arendsen, Rex; Pieterson, Willem

    2016-01-01

    Businesses, far more frequently than citizens, need government information and services to exert their rights and duties. In optimizing their service delivery processes, governments tend to focus on a set of communication channels they offer to businesses to deliver these services. However, in reali

  19. Service Learning in a Master of Business Administration (MBA) Integrative Project Course: An Experience in China

    Science.gov (United States)

    Coffey, Betty S.; Wang, Jia

    2006-01-01

    Service learning is a teaching method used by business faculty to link the learning goals and objectives of an academic course with meaningful community service. Although service learning has been advanced in business education in the United States and other Western countries, little has been reported on its use outside the Western context. In…

  20. 78 FR 14359 - Verizon Business Networks Services, Inc., Senior Analysts-Order Management, Voice Over Internet...

    Science.gov (United States)

    2013-03-05

    ... Employment and Training Administration Verizon Business Networks Services, Inc., Senior Analysts-Order... Networks Services, Inc., Senior Coordinator-Order Management, Voice Over Internet Protocol, Small And... Assistance on January 18, 2013, applicable to workers of Verizon Business Networks Services, Inc.,...

  1. A Collaborative System Software Solution for Modeling Business Flows Based on Automated Semantic Web Service Composition

    Directory of Open Access Journals (Sweden)

    Ion SMEUREANU

    2009-01-01

    Full Text Available Nowadays, business interoperability is one of the key factors for assuring competitive advantage for the participant business partners. In order to implement business cooperation, scalable, distributed and portable collaborative systems have to be implemented. This article presents some of the mostly used technologies in this field. Furthermore, it presents a software application architecture based on Business Process Modeling Notation standard and automated semantic web service coupling for modeling business flow in a collaborative manner. The main business processes will be represented in a single, hierarchic flow diagram. Each element of the diagram will represent calls to semantic web services. The business logic (the business rules and constraints will be structured with the help of OWL (Ontology Web Language. Moreover, OWL will also be used to create the semantic web service specifications.

  2. Are all customers really the same? Comparing service quality and satisfaction between residential and business telecommunications customers

    Directory of Open Access Journals (Sweden)

    Charles Makanyeza

    2016-03-01

    Full Text Available Orientation: The study focused on the moderating role of the type of customer on the relationship between service quality and customer satisfaction.Research purpose: The study sought to examine differences in the relationship between service quality and customer satisfaction because of the type of customer.Motivation for the study: Previous studies have not examined the relationship between service quality and customer satisfaction between residential and business customers.Research design, approach and method: The study used a cross-section of 203 customers (108 residential and 95 business in the fixed-line telecommunications sector in Zimbabwe. Moderated regression analysis was performed to test the research hypotheses.Main findings: It was established that the customer category (residential versus business does not moderate the effect of service quality on customer satisfaction. Practical/managerial implications are, generally, that it is not necessary to segment customers by customer category (residential versus business when managing service quality to achieve customer satisfaction.Contribution/value add: The main theoretical contribution of the study is the comparison of the effect of service quality on customer satisfaction between residential and business customers.

  3. Feasibility of Cloud Services for Customer Relationship Management in Small Business : A Drupal Approach towards Software as a Service

    OpenAIRE

    Sun, Liang

    2012-01-01

    Information has value. All kinds of business should have information systems for business growth. Software is used for business management and entrepreneurship resource planning worldwide. However, its shortages turn out to be more and more obvious in recent years. Software as a Service (SaaS) is thus regarded as one serious alternative of software. Customer Relationship Management (CRM) is of vital importance in today’s business. SaaS adoption for CRM then becomes a trend in Small and Medium...

  4. General Aspects Regarding the Management Activity in International Business

    OpenAIRE

    Mihaela Loredana LĂPĂDUŞI; CARUNTU CONSTANTIN

    2010-01-01

    The strategy of penetrating and developing the external markets is an important objective of the international enterprises management. This involves a specific analysis of the business environment for illustrating the opportunities of business and risks and the business potential of a particular enterprise in order to establish the internalisation objectives and types. The international management is individualised by the environment where the enterprises develop their...

  5. BUSINESS PROCESS RE-ENGINEERING: THE TECHNIQUE TO IMPROVE DELIVERING SPEED OF SERVICE INDUSTRY IN TANZANIA

    OpenAIRE

    Joseph Joseph Sungau; Philibert C. Ndunguru; Joseph Kimeme

    2013-01-01

    Problem statement: Delivering speed is very critical in today’s business environment. In most cases, service organizations and customers are sensitive to time spent at delivering or receiving a service. Therefore, service organizations must change in order to meet this challenge. Overtime, service organizations have worked hard to identify techniques that enhance service delivering speed for improved performance. Business process re-engineering is one of such techniques that improves busines...

  6. Outsourcing and offshoring of business services: Challenges to theory, management and geography of innovation

    OpenAIRE

    Massini, Silvia; Miozzo,Marcela

    2010-01-01

    Drawing on an original survey, we discuss the trends and challenges posed by the outsourcing and offshoring of business services. We document and analyse the increasing offshoring of business services (administrative services, call centres, IT services, procurement and product development) from USA and Europe to less developed countries, the functions offshored, size of offshorers, destination, and delivery models and explore the role of ICTs and the development of both large global services ...

  7. Implementation evaluation of the business process services incentive programme

    Directory of Open Access Journals (Sweden)

    Nonceba Mashalaba

    2015-07-01

    Full Text Available The paper describes the implementation evaluation of the business process services (BPS incentive programme undertaken by the Department of Trade and Industry (the dti and the Department of Performance Monitoring and Evaluation (DPME as part of the 2012/2013 National Evaluation Plan. The evaluation started on 31 October 2012 and the final report was approved on 17 May 2013. The evaluation covers the period from the inception of the programme in January 2011 to December 2012. The BPS incentive programme was implemented to stimulate the business process sector which contributes to economic growth largely through employment creation. The main objectives of the programme are to attract investment and create employment opportunities through offshoring activities. Twenty-six indicators across the five Development Assistance Community (DAC evaluation criteria were developed. A multi-method approach was undertaken to collect data for each of the indicators. The key findings relate to the operation of the programme and a number of suggestions were made as to how to strengthen it. Overall 3807 jobs have been created through the BPS programme during the period under review. Estimated total investment provided by firms is approximately R2.7 billion. Amongst others, the study recommended that the design of the programme be reviewed and extended, potentially to a five-year period in order to maintain the competitiveness of South Africa as a business process off shoring destination. It is essential to address the skills shortage to ensure the growth and sustainability of the South African BPS industry and finally the uptake of the incentive programme.

  8. Service and Data Driven Multi Business Model Platform in a World of Persuasive Technologies

    DEFF Research Database (Denmark)

    Andersen, Troels Christian; Bjerrum, Torben Cæsar Bisgaard

    2016-01-01

    companies in establishing a service organization that delivers, creates and captures value through service and data driven business models by utilizing their network, resources and customers and/or users. Furthermore, based on literature and collaboration with the case company, the suggestion of a new...... framework provides the necessary construction of how the manufac- turing companies can evolve their current business to provide multi service and data driven business models, using the same resources, networks and customers.......This article provides a new contribution to the concept of business models with the focus on the emerging gap between the usage of data, service and business models by suggesting a framework that function as a service and data driven business model platform. The purpose is to support manufacturing...

  9. Satellite switching concepts for European business services in the nineties

    Science.gov (United States)

    Lombard, D.; Rouffet, D.

    A first generation of business communication satellites are now operational or to be launched. Increased demands for communication satellite facilities will develop, if special services, such as videoconferencing, can be provided at a reasonable cost. For such developments, it will be necessary to define a second generation of business communication satellites. The present investigation evaluates briefly the size of the expected European market for 1995. A study is conducted of the payload structure for the required satellite system, and aspects related to link budgets and power consumption are explored. It is found that system dimensioning is determined by the up-link and by technology. Critical factors are related to the output and input multiplexors for the link budget, the switching matrix, and implications for the mass budget. The best trade-off between technological, mass, and link budget limitations is achieved in connection with the employment of a hinged antennas satellite, using an intermediate number of spot beams and associated earth stations of reasonable size.

  10. Exploring business model innovation in professional service firms: Insights from architecture

    NARCIS (Netherlands)

    Lieftink, B.; Bos-de Vos, M.; Lauche, K.; Smits, A.

    2014-01-01

    Business model innovation may be a significant source of competitive advantage and firm performance. New ways of doing business have become increasingly important in the professional service sector. This research specifically focuses on business model innovation by architecture firms, which are

  11. 17 CFR 256.01-2 - Application to service companies doing business with nonassociate companies.

    Science.gov (United States)

    2010-04-01

    ... companies doing business with nonassociate companies. 256.01-2 Section 256.01-2 Commodity and Securities... § 256.01-2 Application to service companies doing business with nonassociate companies. While this Uniform System of Accounts is designed for companies whose principal business is the performance...

  12. Business model engineering: creating non-linear growth effects for service innovations

    NARCIS (Netherlands)

    Kijl, Björn; Ehrenhard, Michel Léon; Wijnhoven, Alphonsus B.J.M.; Nieuwenhuis, Lambertus Johannes Maria; Boersma, D.

    2012-01-01

    Every service innovation needs a viable business model in order to create and capture value. Strikingly, most of the current literature is focused on business model design only, whereas almost no attention is given to business model validation and implementation – let alone experimentation with

  13. Business model engineering: creating non-linear growth effects for service innovations

    NARCIS (Netherlands)

    Kijl, B.; Ehrenhard, M.L.; Wijnhoven, A.B.J.M.; Nieuwenhuis, L.J.M.; Boersma, D.

    2012-01-01

    Every service innovation needs a viable business model in order to create and capture value. Strikingly, most of the current literature is focused on business model design only, whereas almost no attention is given to business model validation and implementation – let alone experimentation with comp

  14. Exploring business model innovation in professional service firms: Insights from architecture

    NARCIS (Netherlands)

    Lieftink, B.; Bos-de Vos, M.; Lauche, K.; Smits, A.

    2014-01-01

    Business model innovation may be a significant source of competitive advantage and firm performance. New ways of doing business have become increasingly important in the professional service sector. This research specifically focuses on business model innovation by architecture firms, which are suff

  15. 76 FR 63509 - Small Business Size Standards: Administrative and Support, Waste Management and Remediation Services

    Science.gov (United States)

    2011-10-12

    ... 121 RIN 3245-AG27 Small Business Size Standards: Administrative and Support, Waste Management and... Small Business Administration 13 CFR Part 121 Small Business Size Standards: Administrative and Support, Waste Management and Remediation Services; Proposed Rule #0;#0;Federal Register / Vol. 76 , No....

  16. 77 FR 72691 - Small Business Size Standards: Administrative and Support, Waste Management and Remediation Services

    Science.gov (United States)

    2012-12-06

    ... From the Federal Register Online via the Government Publishing Office SMALL BUSINESS ADMINISTRATION 13 CFR Part 121 RIN 3245-AG27 Small Business Size Standards: Administrative and Support, Waste Management and Remediation Services AGENCY: U.S. Small Business Administration. ACTION: Final rule....

  17. Performance Estimation of Networked Business Models: Case Study on a Finnish eHealth Service Project

    Directory of Open Access Journals (Sweden)

    Marikka Heikkilä

    2014-08-01

    Full Text Available Purpose: The objective of this paper is to propose and demonstrate a framework for estimating performance in a networked business model. Design/methodology/approach: Our approach is design science, utilising action research in studying a case of four independent firms in Health & Wellbeing sector aiming to jointly provide a new service for business and private customers. The duration of the research study is 3 years. Findings: We propose that a balanced set of performance indicators can be defined by paying attention to all main components of the business model, enriched with of network collaboration. The results highlight the importance of measuring all main components of the business model and also the business network partners’ view on trust, contracts and fairness. Research implications: This article contributes to the business model literature by combining business modelling with performance evaluation. The article points out that it is essential to create metrics that can be applied to evaluate and improve the business model blueprints, but it is also important to measure business collaboration aspects. Practical implications: Companies have already adopted Business model canvas or similar business model tools to innovate new business models. We suggest that companies continue their business model innovation work by agreeing on a set of performance metrics, building on the business model components model enriched with measures of network collaboration. Originality/value: This article contributes to the business model literature and praxis by combining business modelling with performance evaluation.

  18. Health services under the General Agreement on Trade in Services.

    Science.gov (United States)

    Adlung, R; Carzaniga, A

    2001-01-01

    The potential for trade in health services has expanded rapidly in recent decades. More efficient communication systems have helped to reduce distance-related barriers to trade; rising incomes and enhanced information have increased the mobility of patients; and internal cost pressures have led various governments to consider possibilities for increased private participation. As yet, however, health services have played only a modest role in the General Agreement on Trade in Services (GATS). It is possible that Members of the World Trade Organization have been discouraged from undertaking access commitments by the novelty of the Agreement, coordination problems between relevant agencies, widespread inexperience in concepts of services trade, a traditionally strong degree of government involvement in the health sector, and concerns about basic quality and social objectives. However, more than five years have passed since GATS entered into force, allowing hesitant administrations to familiarize themselves with its main elements and its operation in practice. The present paper is intended to contribute to this process. It provides an overview of the basic structure of GATS and of the patterns of current commitments in health services and of limitations frequently used in this context. The concluding section discusses possibilities of pursuing basic policy objectives in a more open environment and indicates issues that may have to be dealt with in current negotiations on services.

  19. Service and the Millennial Business Student: The Motivating Influence of an E-Book Class Project

    Science.gov (United States)

    Arnold, William W.

    2017-01-01

    A commitment to voluntary service that benefits others was reinforced for students who authored an e-book on service as a class project in a senior business course. The immersive experience of writing short essays that focused on service shifted students' motivations toward service and solidified their intentions to continue with service after…

  20. Open services innovation: rethinking your business to grow and compete in a new era

    National Research Council Canada - National Science Library

    Chesbrough, Henry William

    2011-01-01

    ... ideas to be taken to market by others externally. Chesbrough's forthcoming Open Services Innovation demonstrates how the open innovation approach applies to companies both in the service businesses and those that want to be there...

  1. Methodology for Web Services Adoption Based on Technology Adoption Theory and Business Process Analyses

    Institute of Scientific and Technical Information of China (English)

    AN Liping; YAN Jianyuan; TONG Lingyun

    2008-01-01

    Web services use an emerging service-oriented architecture for distributed computing. Many organizations are either in the process of adopting web services technology or evaluating this option for incorporation into their enterprise information architectures. Implementation of this new technology requires careful assessment of the needs and capabilities of an organization to formulate adoption strategies. This paper presents a methodology for web services adoption based on technology adoption theory and business process analyses. The methodology suggests that strategies, business areas, and functions within an organization should be considered based on the existing organizational information technology status during the process of adopting web services to support the business needs and requirements.

  2. 77 FR 4203 - Energy Conservation Program: Test Procedures for General Service Fluorescent Lamps, General...

    Science.gov (United States)

    2012-01-27

    ... Fluorescent Lamps, General Service Incandescent Lamps, and Incandescent Reflector Lamps AGENCY: Office of... the test procedures for general service fluorescent lamps (GSFLs), general service incandescent lamps (GSILs), and incandescent reflector lamps (IRLs). That proposed rulemaking serves as the basis for...

  3. BUSINESS PERFORMANCE OF HEALTH TOURISM SERVICE PROVIDERS IN THE REPUBLIC OF CROATIA.

    Science.gov (United States)

    Vrkljan, Sanela; Hendija, Zvjezdana

    2016-03-01

    Health tourism can be generally divided into medical, health spa and wellness tourism. Health spa tourism services are provided in special hospitals for medical rehabilitation and health resorts, and include under medical supervision controlled use of natural healing factors and physical therapy in order to improve and preserve health. There are 13 special hospitals for medical rehabilitation and health resorts in Croatia. Most of them are financed through the state budget and lesser by sale on the market. More than half of their accommodation capacity is offered for sale on the market while the rest is under contract with the Croatian Health Insurance Fund. Domestic overnights are several times higher than foreign overnights. The aim of this study was to analyze business performance of special hospitals for medical rehabilitation and health resorts in Croatia in relation to the sources of financing and the structure of service users. The assumption was that those who are more market-oriented achieve better business performance. In proving these assumptions, an empirical research was conducted and the assumptions were tested. A positive correlation was proven in tested indicators of business performance of the analyzed service providers of health-spa tourism with a higher amount of overnight stays realized through sales on the market in relation to total overnight stays, with a greater share of foreign overnights in total of overnights and with a higher share of realized revenue on the market out of total revenue. The results of the research show that special hospitals for medical rehabilitation and health resorts that are more market-oriented are more successful in their business performance. These findings are important for planning the health and tourism policies in countries like Croatia.

  4. The Implementation of Integrated One-Stop Service at Licensing Service Agency in Order to Improve Licensing Service to Society (Case Study On Business License Service At Investment And Integrated Licensing Service Agency (IILSA Of Pasuruan City

    Directory of Open Access Journals (Sweden)

    Priyani Dini Pramita

    2014-10-01

    Full Text Available This study discusses about the implementation of integrated one-stop licensing services related to service of SIUP, conducted by the Investment and Integrated Licensing Service Agency (IILSA in Pasuruan City. In general there are any issues related to License for business activities, namely: the complicated procedures, high costs and legal uncertainty. To overcome this problem the government issued Permendagri number 24 of 2006 about Guidelines for the Implementation of One Stop Services. The focus of this study discusses the implementation of an integrated one-stop service, based on the rules associated with seeing some of the following elements: (1 executing actor (2 communication (3 resources (4 bureaucratic structure (5 the target group. This research used descriptive method with qualitative research approach. Activity of data analysis in this study consisted of data reduction, display and verification of data. The result of this research can be said that the implementation is done by IILSA of Pasuruan city has been good although there are a few things that need to be improved related to the internet connection is still an obstacle in the implementation of the operational in the delivery service for SIUP and also the lack of facilities and infrastructure available. Keywords: IILSA of Pasuruan City, Licensing Service, SIUP (Business License, Improve Service, The Implementation.

  5. A Model-driven and Service-oriented framework for the business process improvement

    Directory of Open Access Journals (Sweden)

    Andrea Delgado

    2010-07-01

    Full Text Available Business Process Management (BPM importance and benefits for organizations to focus on their business processes is nowadays broadly recognized, as business and technology areas are embracing and adopting the paradigm. The Service Oriented Computing (SOC paradigm bases software development on services to realize business processes. The implementation of business processes as services helps in reducing the gap between these two areas, easing the communication and understanding of business needs. The Model Driven Development (MDD paradigm bases software development in models, metamodels and languages that allow transformation between them. The automatic generation of service models from business process models is a key issue to support the separation of its definition from its technical implementation. In this article, we present MINERVA framework which applies Model Driven Development (MDD and Service Oriented Computing (SOC paradigms to business processes for the continuous business process improvement in organizations, giving support to the stages defined in the business process lifecycle from modeling to evaluation of its execution.

  6. 31 CFR 103.20 - Reports by money services businesses of suspicious transactions.

    Science.gov (United States)

    2010-07-01

    ... immediate attention, such as ongoing money laundering schemes, the money services business shall immediately... 31 Money and Finance: Treasury 1 2010-07-01 2010-07-01 false Reports by money services businesses of suspicious transactions. 103.20 Section 103.20 Money and Finance: Treasury Regulations Relating to...

  7. The impact of the business cycle on service providers : Insights from international tourism

    NARCIS (Netherlands)

    Dekimpe, Marnik; Peers, Yuri; van Heerde, H.J.

    2016-01-01

    For service providers, it is essential to understand how their business is affected by the macroeconomy. This is especially pressing for the tourism sector, the world’s largest export service, because the number of incoming visitors is likely to be strongly determined by the business cycles in the c

  8. The impact of the business cycle on service providers : Insights from international tourism

    NARCIS (Netherlands)

    Dekimpe, Marnik; Peers, Yuri; van Heerde, H.J.

    2016-01-01

    For service providers, it is essential to understand how their business is affected by the macroeconomy. This is especially pressing for the tourism sector, the world’s largest export service, because the number of incoming visitors is likely to be strongly determined by the business cycles in the c

  9. DoD Business Mission Area Service-Oriented Architecture to Support Business Transformation

    National Research Council Canada - National Science Library

    Wisnosky, Dennis E; Feldshteyn, Dimitry; Mancuso, Wil; Gough, Al E; Riutort, Eric J; Strassman, Paul

    2008-01-01

    ... 1.4 million people and holding approximately $1.4 trillion in assets. IT spending for business support activities in the DoD BMA-funds to operate, maintain, and modernize business systems-comprise...

  10. Instilling Service Learning to Undergraduate Business Students: A Case Study Approach to Understanding Business-Related Concepts with the Use of Kiva

    Science.gov (United States)

    Grotrian-Ryan, Sheri; Ryan, Kyle; Jackson, Alan

    2016-01-01

    Higher education continues to place an emphasis on service-learning, specifically within business and management sciences (Kenworthy-U'Ren & Peterson, 2005). A local academic business organization at a small institution chose to embark on a service-learning endeavor. The purpose of this study was for business majors, active in Phi Beta Lambda…

  11. Relationship between Business Strategy and Business Model Studied in a Sample of Service Companies

    Directory of Open Access Journals (Sweden)

    Slávik Štefan

    2016-12-01

    Full Text Available A business model and a business strategy are the basic conditions of a company existence. A business model describes and explains how a company works and makes money. A business strategy describes and explains how, where and for what purpose and goal a business model will be used. The research seeks to ascertain whether there is any measurable relationship between a strategy and a model. An identification of this relationship will deepen knowledge of strategic management of the company and it is a reason for further research on the nature of relationship between a model and a strategy.

  12. Context-Aware Data and IT Services Collaboration in E-Business

    Science.gov (United States)

    Boukadi, Khouloud; Ghedira, Chirine; Maamar, Zakaria; Benslimane, Djamal; Vincent, Lucien

    This paper discusses the use of services in the design and development of adaptable business processes, which should let organizations quickly react to changes in regulations and needs. Two types of services are adopted namely Data and Information Technology. A data service is primarily used to hide the complexity of accessing distributed and heterogeneous data sources, while an information technology service is primarily used to hide the complexity of running requests that cross organizational boundaries. The combination of both services takes place under the control of another service, which is denoted by service domain. A service domain orchestrates and manages data and information technology services in response to the events that arise and changes that occur. This happens because service domains are sensible to context. Policies and aspect-oriented programming principles support the exercise of packaging data and information technology services into service domains as well as making service domains adapt to business changes.

  13. Development of a business plan for women's health services, using Malcolm Baldrige Performance Excellence Criteria.

    Science.gov (United States)

    Caramanica, L; Maxwell, S; Curry, S

    2000-06-01

    A new process for business planning at Hartford Hospital was needed to achieve critical business results. This article describes the Hospital's use of the Malcolm Baldrige Performance Excellence Criteria as a way to standardize and improve business planning. Women's Health Services is one of Hartford Hospital's "centers for excellence" and one of the first to use these criteria to improve its service. Staff learned how to build their business plan upon a set of core values and concepts such as customer-driven quality, leadership that sets high expectations, continuous improvement and learning, valuing employees, faster response to market demands, management by fact, and a long-range view of the future.

  14. New Link in Bioinformatics Services Value Chain: Position, Organization and Business Model

    Directory of Open Access Journals (Sweden)

    Mladen Čudanov

    2012-11-01

    Full Text Available This paper presents development in the bioinformatics services industry value chain, based on cloud computing paradigm. As genome sequencing costs per Megabase exponentially drop, industry needs to adopt. Paper has two parts: theoretical analysis and practical example of Seven Bridges Genomics Company. We are focused on explaining organizational, business and financial aspects of new business model in bioinformatics services, rather than technical side of the problem. In the light of that we present twofold business model fit for core bioinformatics research and Information and Communication Technologie (ICT support in the new environment, with higher level of capital utilization and better resistance to business risks.

  15. The Risk Attitudes of U.S. Farmers: Comparisons to the General Population and Business Owners

    OpenAIRE

    Roe, Brian E.

    2011-01-01

    I compare the risk attitudes of a large, representative sample of farmers to representative samples of the general population and of non-farm small business owners using a robust survey measure of risk tolerance. I find no difference between farmers and the general population in average risk tolerance while small business owners are significantly more risk tolerant than farmers. If farmers shared the same demographic profile as the general population, farmers would be significantly more risk ...

  16. General Model for Automated Diagnosis of Business Performance

    NARCIS (Netherlands)

    E.A.M. Caron (Emiel); H.A.M. Daniels (Hennie)

    2005-01-01

    textabstractIn this paper, we describe an extension of the methodology for explanation generation in financial knowledge-based systems, offering the possibility to automatically generate explanations and diagnostics to support business decision tasks. The central goal is the identification of

  17. 76 FR 30280 - General Provisions; Operating and Strategic Business Planning

    Science.gov (United States)

    2011-05-25

    ... demographics of their market segment (or segmentation). If the majority group decides that change must happen... characteristics and market segmentation of its territory. Market segmentation is the identification of portions of... demographic segmentation or types of agriculture practiced. Market segmentation allows a business to better...

  18. General Model for Automated Diagnosis of Business Performance

    NARCIS (Netherlands)

    E.A.M. Caron (Emiel); H.A.M. Daniels (Hennie)

    2005-01-01

    textabstractIn this paper, we describe an extension of the methodology for explanation generation in financial knowledge-based systems, offering the possibility to automatically generate explanations and diagnostics to support business decision tasks. The central goal is the identification of specif

  19. 77 FR 37283 - General Provisions; Operating and Strategic Business Planning; Effective Date

    Science.gov (United States)

    2012-06-21

    ... From the Federal Register Online via the Government Publishing Office FARM CREDIT ADMINISTRATION 12 CFR Part 618 RIN 3052-AC66 General Provisions; Operating and Strategic Business Planning... Credit System institution to adopt an operational and strategic business plan to include, among...

  20. 13 CFR 107.900 - Management fees for services provided to a Small Business by Licensee or its Associate.

    Science.gov (United States)

    2010-01-01

    ... 13 Business Credit and Assistance 1 2010-01-01 2010-01-01 false Management fees for services provided to a Small Business by Licensee or its Associate. 107.900 Section 107.900 Business Credit and... Licensees Management Services and Fees § 107.900 Management fees for services provided to a Small...

  1. 78 FR 47778 - Verizon Business Networks Services, Inc. Senior Analysts-Sales Impletmentation (SA-SI) Birmingham...

    Science.gov (United States)

    2013-08-06

    ... Employment and Training Administration Verizon Business Networks Services, Inc. Senior Analysts-Sales Impletmentation (SA-SI) Birmingham, Alabama; Verizon Business Networks Services, Inc. Senior Analysts-Sales Impletmentation (SA-SI) Service Program Delivery Division San Francisco, California; Verizon Business...

  2. A SITUATION CALCULUS BASED APPROACH TO DYNAMIC MANAGEMENT OF E-BUSINESS SERVICES

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    In the era of e-businesses, the traditional business services are greatly challenged by the ever-increasing demands from customers with various backgrounds and personalities. Large numbers of new e-businesses are driven by the needs of customers. The existing dynamics inherent in the customer needs require the corresponding dynamic management of services. Attempting to respond to customers in a rapid and intelligent way, this paper proposes a situation calculus based approach for dynamically managing e-Business services in the ubiquitous environment. By employing the formalism of the situation calculus to enable intelligence and automation, the approach can implement the functions of service automatic composition and model verification. These functions will improve the degree of customer-orientation and enable fast responsiveness in the emerging e-service systems.

  3. Deployment of e-health services - a business model engineering strategy.

    Science.gov (United States)

    Kijl, Björn; Nieuwenhuis, Lambert J M; Huis in 't Veld, Rianne M H A; Hermens, Hermie J; Vollenbroek-Hutten, Miriam M R

    2010-01-01

    We designed a business model for deploying a myofeedback-based teletreatment service. An iterative and combined qualitative and quantitative action design approach was used for developing the business model and the related value network. Insights from surveys, desk research, expert interviews, workshops and quantitative modelling were combined to produce the first business model and then to refine it in three design cycles. The business model engineering strategy provided important insights which led to an improved, more viable and feasible business model and related value network design. Based on this experience, we conclude that the process of early stage business model engineering reduces risk and produces substantial savings in costs and resources related to service deployment.

  4. Bundling into the future - Structural conditions for business model design in new ICT services

    DEFF Research Database (Denmark)

    Henten, Anders; Godø, Helge

    of services in terms of structural conditions market-wise and in regulatory terms. As the two service categories are relatively new on the market, dominating business model designs have not yet settled and the strategic choices of companies are still open. Being on the market, the discussion on the business......Based on a case study of multi-play and mobile voice over IP (MVoIP) in primarily Denmark and Norway, the paper presents an analysis of the structural conditions for the design of business models regarding new information and communication services. Multi-play and MVoIP represent different kinds...... model design, however, transcends the purely speculative stage....

  5. Modelling and Verification of Web Services Business Activity Protocol

    DEFF Research Database (Denmark)

    Ravn, Anders Peter; Srba, Jiri; Vighio, Saleem

    2011-01-01

    WS-Business Activity specification defines two coordination protocols in order to ensure a consistent agreement on the outcome of long-running distributed applications. We use the model checker Uppaal to analyse the Business Agreement with Coordination Completion protocol type. Our analyses show...

  6. Business Strategy for Nanotechnology based Products and Services

    OpenAIRE

    Aithal, Sreeramana; Aithal, Shubhrajyotsna

    2016-01-01

    The applications of nanotechnology in different identified areas provide lots of business opportunities. It includes Food, Medicine, Cleaner water, Better quality air, Electronics, Fuel Cells, Solar Cells, Batteries, Space Travels, Chemical sensors, Sporting goods, Fabrics, Cleaning products, Energy, Environment, Health, and Life span increase. The paper covers the applications, and benefits of nanotechnology innovations in different industries, possible business opportunities for new nanotec...

  7. A business model for IPTV service: A dynamic framework

    NARCIS (Netherlands)

    Bouwman, H.; Zhengjia, M.; Duin, P. van der; Limonard, S.

    2008-01-01

    Purpose - The purpose of this paper is to investigate a possible business model for telecom operators for entering the IPTV (digital television) market. Design/methodology/approach - The approach takes the form of a case study, literature search and interviews. Findings - The IPTV business model alw

  8. General Mission Analysis Tool (GMAT): Mission, Vision, and Business Case

    Science.gov (United States)

    Hughes, Steven P.

    2007-01-01

    The Goal of the GMAT project is to develop new space trajectory optimization and mission design technology by working inclusively with ordinary people, universities businesses and other government organizations; and to share that technology in an open and unhindered way. GMAT's a free and open source software system; free for anyone to use in development of new mission concepts or to improve current missions, freely available in source code form for enhancement or future technology development.

  9. A QFD-Based Evaluation Method for Business Models of Product Service Systems

    OpenAIRE

    2016-01-01

    Organizations have been approaching Product Service Systems (PSS) in unoptimized business model fashions. This is partially because there is ineffective evaluation of PSS business models. Therefore, a more sufficient evaluation method might advance the evaluation of PSS business models and assist organizations that are considering a servitisation strategy. In this paper, we develop a value oriented method by using the Quality Function Deployment (QFD) technique to employ correlations derived ...

  10. US Forest Service Surface Ownership Parcels (Generalized)

    Data.gov (United States)

    US Forest Service, Department of Agriculture — A map service on the www depicting areas as surface ownership parcels dissolved on the same ownership classification. This map service was prepared to describe...

  11. Deployment of e-health services - a business model engineering strategy

    NARCIS (Netherlands)

    Kijl, Björn; Nieuwenhuis, Lambertus Johannes Maria; Huis in 't Veld, M.H.A.; Vollenbroek-Hutten, Miriam Marie Rosé; Hermens, Hermanus J.

    2010-01-01

    We designed a business model for deploying a myofeedback-based teletreatment service. An iterative and combined qualitative and quantitative action design approach was used for developing the business model and the related value network. Insights from surveys, desk research, expert interviews,

  12. Privacy Management Service Contracts as a New Business Opportunity for Operators

    NARCIS (Netherlands)

    L-F. Pau (Louis-François)

    2006-01-01

    textabstractRecognizing the importance of privacy management as a business process and a business support process, this paper proposes the use of service level agreements (SLA’s) around privacy features, including qualitative and quantitative ones. Privacy metrics are defined by both parties with

  13. Privacy Management Service Contracts as a New Business Opportunity for Operators

    NARCIS (Netherlands)

    L-F. Pau (Louis-François)

    2006-01-01

    textabstractRecognizing the importance of privacy management as a business process and a business support process, this paper proposes the use of service level agreements (SLA’s) around privacy features, including qualitative and quantitative ones. Privacy metrics are defined by both parties with bo

  14. Deployment of e-health services – a business model engineering strategy

    NARCIS (Netherlands)

    Kijl, Björn; Nieuwenhuis, Lambert J.M.; Huis in 't Veld, Rianne M.H.A.; Hermens, Hermie J.; Vollenbroek-Hutten, Miriam M.R.

    2010-01-01

    We designed a business model for deploying a myofeedback-based teletreatment service. An iterative and combined qualitative and quantitative action design approach was used for developing the business model and the related value network. Insights from surveys, desk research, expert interviews, works

  15. 76 FR 27952 - Small Business Size Standards: Professional, Scientific and Technical Services.

    Science.gov (United States)

    2011-05-13

    ... ADMINISTRATION 13 CFR Part 121 RIN 3245-AG07 Small Business Size Standards: Professional, Scientific and...) proposed to increase small business size standards for 35 industries and one sub-industry in North American Industry Classification System (NAICS) Sector 54, Professional, Scientific and Technical Services and...

  16. An Exploratory Investigation of the Assessment Practices of Selected Association to Advance Collegiate Schools of Business--Accredited Business Programs and Linkages with General Education Outcomes

    Science.gov (United States)

    Vitullo, Elizabeth; Jones, Elizabeth A.

    2010-01-01

    This research study investigated the assessment practices of five different undergraduate business programs. It examines the learning outcomes required for the business programs and their linkages with general education outcomes. Specific assessment methods, the results from assessments, and how business program faculty use assessment findings to…

  17. 75 FR 31702 - General Information on Postal Service

    Science.gov (United States)

    2010-06-04

    ... From the Federal Register Online via the Government Publishing Office POSTAL SERVICE 39 CFR PART 111 General Information on Postal Service AGENCY: Postal Service. ACTION: Final rule. SUMMARY: The... above, the Postal Service hereby amends 39 CFR Part 111 as follows: PART 111--GENERAL INFORMATION...

  18. The effect of service experiences over time on a supplier's retention of business customers

    NARCIS (Netherlands)

    Bolton, Ruth N.; Lemon, Katherine N.; Bramlett, Matthew D.

    2006-01-01

    This paper examines the link between a supplier's marketing and service operations and its business customers' subsequent repatronage behavior. We develop a dynamic model of service contract renewal for an individual firm, at the contract level, recognizing interdependencies among service contract r

  19. The effect of service experiences over time on a supplier's retention of business customers

    NARCIS (Netherlands)

    Bolton, Ruth N.; Lemon, Katherine N.; Bramlett, Matthew D.

    2006-01-01

    This paper examines the link between a supplier's marketing and service operations and its business customers' subsequent repatronage behavior. We develop a dynamic model of service contract renewal for an individual firm, at the contract level, recognizing interdependencies among service contract

  20. Business Process Re-engineering: A Panacea for Reducing Operational Cost in Service Organizations

    Directory of Open Access Journals (Sweden)

    Joseph Joseph Sungau

    2015-03-01

    Full Text Available Organizations in today’s business environment struggle on how to reduce operation cost in order to set prices that can be afforded by many customers while obtaining reasonable profit.  In order to reduce Operational Cost, service organizations have been working hard to identify techniques that facilitate business processes improvement for reduced Operational Cost. In so doing, the global literature indicates that service organizations adopt Business Process Re-engineering technique as a panacea of reducing Operational Cost. Despite a documented potentiality of Business Process Re-engineering technique, there are mixed empirical results, findings and conclusions regarding the effect of Business Process Re-engineering on Operational Cost. Therefore, this paper aimed at assessing and explaining effects of BPR on Operational Cost.   The study used cross-sectional survey design to investigate the effect of BPR on Operational Cost. Intensive literature review enabled the construction of structural measurement model, formulation of testable hypotheses and operationalization of constructs. In order to test the model and hypotheses, data were collected from ninety five (95 service organizations in Tanzania. Results of the study reveal that BPR and delivering speed have no direct effects on Operational Cost; they indirectly affect Operational Cost through the mediations of service quality. Therefore, BPR influences first both service quality and delivery speed in affecting Operational Cost of service organizations. It is now recommended that service organizations should use Business Process Re-engineering as panacea of reducing Operational Cost.    

  1. The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers

    OpenAIRE

    2006-01-01

    This paper examines the link between a supplier's marketing and service operations and its business customers' subsequent repatronage behavior. We develop a dynamic model of service contract renewal for an individual firm, at the contract level, recognizing interdependencies among service contract renewal decisions due to the firm's purchase of multiple contracts from the same supplier. The decision to renew a service contract is modeled as a function of service quality and price, where servi...

  2. Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance

    NARCIS (Netherlands)

    Visnjic Kastalli, I.; van Looy, Bart

    2013-01-01

    As manufacturing businesses operate in an ever more competitive, global economy where products are easily commoditized, innovating by adding services to the core product offering has become a popular strategy. Contrary to the economic benefits expected, recent findings pinpoint implementation

  3. 78 FR 20101 - Access to Confidential Business Information by Chemical Abstract Services

    Science.gov (United States)

    2013-04-03

    ... From the Federal Register Online via the Government Publishing Office ENVIRONMENTAL PROTECTION AGENCY Access to Confidential Business Information by Chemical Abstract Services AGENCY: Environmental Protection Agency (EPA). ACTION: Notice. SUMMARY: EPA expects to authorize its contractor, Chemical...

  4. Identifying Usability and Productivity Dimensions for Measuring the Success of Mobile Business Services

    Directory of Open Access Journals (Sweden)

    Maiju Vuolle

    2008-01-01

    Full Text Available This paper reviews existing measures used for evaluating the usability of information systems and those used for evaluating the level of the productivity of a company. We discuss the usefulness of the existing measures in the mobile business context, where both mobility and work-context pose specific demands for the mobile business services. The review showed that the existing measures rarely consider the great contextual variation caused by the mobility of the services and the demands this poses on usability; which, in turn, affects productivity. To build a measurement tool that better meets the requirements of mobile business services, we completed case studies on two mobile business services, one used in passenger transport and the other in construction sites. Based on the understanding gained from the case studies, we propose a list of dimensions and items addressing both usability and productivity aspects that work as the basis for a multidisciplinary measurement tool.

  5. Students’ Perceptions about Role of Faculty and Administrative Staff in Business Education Service Quality Assessment

    Directory of Open Access Journals (Sweden)

    Maja Arslanagić-Kalajdžić

    2014-06-01

    Full Text Available This paper focuses on dimensions of the perceived service quality measurement for business schools. We propose an adapted SERVQUAL measure of expected and perceived quality, where employees at business schools are split into two groups: faculty and administrative staff, and assessed separately. This measure represents a tool for comparable service quality assessment at business schools. Empirical data were collected among undergraduate students in a developing economy. A total of 282 respondents were used to assess the overall fit of the proposed model and to test the differences between the expectations and the perceptions of service quality in a business school. The results support usability of the proposed adapted SERVQUAL measure. Therefore, the study contributes to the existing literature reporting the findings on service quality in an educational context.

  6. NOTATION TOOLS OF BUSINESS MODELING OF THE SERVICES ON REAL ESTATE MARKET

    Directory of Open Access Journals (Sweden)

    Mishlanova Marina Yur’evna

    2016-04-01

    Full Text Available The article is devoted to the development of the main provisions of realtor business modeling. In the paper the development of notational complex is presented, which is involved in the design of the conceptual model, the formation of a reference model of real estate business and basic rules for the implementation of the model. In the construction of the proposed model important notational aspects are highlighted. Functional orientation of real estate business for rendering services reflects a functional approach to business modeling. In order to ensure the assessment of the offered services it is proposed to implement a nested model of the object. A reasonable functional approach using object-based elements allows optimizing the processes of business modeling and assessment of the results. The article discusses functional modeling of business, focusing on the results. Synchronizing the functional model with the models of business processes and sub-models of objects, in particular, the model of business result, contributes to the improvement of the notations tools. The article presents the adaptation of the template of the business model to the conditions of the realtor activity. The proposed reference model specifies the logical scheme of decomposition activity, which detaches economic, social and other values. The decomposition of services into functional groups with account for individual values and functional modules is presented: buying and selling real estate; mortgages and loans; rent of residential and commercial property; an independent evaluation of real estate; consultations concerning the issues of real estate transactions. In the focus of the results of business processes and performance standards of realtor organizations transitional notation to the evaluation system efficiency of business performance is developed. The simplest method of feedback for assessing customer satisfaction and, consequently, system efficiency is offered

  7. Social bonds in clients’ business relationships with professional service providers

    OpenAIRE

    Krolikowska-Adamczyk, Ewa

    2013-01-01

    The emergence of Relationship Marketing around 40 years ago has led to an improvement in our understanding and management of business relationships through the study of relationship constructs such as loyalty. Researchers have also found a number of different bonds in business relationships. One of these is social bonds which develop between individuals and can impact positively on long-term client relationships at an organisational level. However social bonds have suffered from a lack of cla...

  8. Only the Brave: Product Innovation, Service Business Model Innovation, and Their Impact on Performance

    OpenAIRE

    Visnjic, Ivanka; Wiengarten, Frank; Neely, Andy

    2014-01-01

    This is the author accepted manuscript. The final version is available from Wiley via http://dx.doi.org/10.1111/jpim.12254 Recent empirical findings concerning the performance effects of service business model innovation (servitization) and its interplay with product innovation are mixed. Using the lenses of the demand-based view on value creation and complementarity, the performance impact of two key service business models is examined: the product-oriented model and the customer-oriented...

  9. Customer Satisfaction on Small Business Loan by BDO Unibank Inc.: Basis for Service Enhancement

    Directory of Open Access Journals (Sweden)

    AILEN P. DEVICAIS

    2014-06-01

    Full Text Available Due to global economic shifts, many businesses especially in service sector modified the way they do their business, attempted to attract and hold customers. They tend to focus in providing quality customer service and environment in which clientele wants are satisfied. This study aimed to propose customer satisfaction enhancement measures on small business loan offered by BDO Unibank, Inc. in Batangas City. Specifically, it aimed to determine the level of customers’ satisfaction in terms of Personal Skills and Business Environment and to test if such service quality dimensions significantly relate with their demographic variables. The descriptivecorrelation method of research was used in the study. The study showed customers of BDO who availed small business loan in 2012 are relatively middle aged female having loan availment of One Million to Five Million. Most of them are first timer and repeat clients. Almost all rated customer service on small business loan as to Personal Skills and Business environment as highly satisfied, however BDO still needs to provide services that make all quality services dimensions highly satisfied. The assessment of the personal skills is affected by what kind of occupation the client has and frequency of his/her loan availment. For only empathy and responsiveness among SERVQUAL dimensions when correlated to nature of work and number of loan availment show significant relationship, thus leaving the null hypothesis rejected. On the other hand, the level of customer satisfaction as to business environment is being affected by processing transaction and safety and security since both show significant relationship on the total amount availed and the respondents age. This was supported by the resulted p-values and indicates that the above mentioned variables were affected by their profile. Proposed service enhancement measures were based on results of the quality service dimensions as assessed by the loan customers.

  10. Business Plan Analysis of a New Venture for an Online Travel Accommodation Reservation Service

    OpenAIRE

    Maxwell, Bernadett

    2011-01-01

    This paper is business plan analysis for developing a niche online travel agency business. The entity is in the very early stages of setup, and the initial service will provide online reservations capabilities for accommodations and other services targeted to golf and ski activity based travellers. The paper examines the online travel agency industry, and performs a competitive analysis of the main competitors in the industry, as well as the niche players looking to capture a similar market n...

  11. A Consideration on Service Business Model for Saving Energy and Reduction of CO2 Emissions Using Inverters

    Science.gov (United States)

    Kosaka, Michitaka; Yabutani, Takashi

    This paper considers the effectiveness of service business approach for reducing CO2 emission. “HDRIVE” is a service business using inverters to reduce energy consumption of motor drive. The business model of this service is changed for finding new opportunities of CO2 emission reduction by combining various factors such as financial service or long-term service contract. Risk analysis of this business model is very important for giving stable services to users for long term. HDRIVE business model is found to be suitable for this objective. This service can be applied to the industries such as chemical or steel industry effectively, where CO2 emission is very large, and has the possibility of creating new business considering CDM or trading CO2 emission right. The effectiveness of this approach is demonstrated through several examples in real business.

  12. The business of medicine: how to overcome financial obstacles and secure financing for your private practice and ancillary services business.

    Science.gov (United States)

    Nayor, David

    2012-01-01

    Doctors across the country who operate private medical practices are facing increasing financial obstacles, namely shrinking income as a result of rising costs and lower reimbursements. In addition, as hospitals have become overburdened many physicians have opened up private surgical centers; magnetic resonance imaging and computed tomography and positron emission tomography scanning facilities; pathology labs; colonoscopy/endoscopy suites; lithotripsy centers; and other medical businesses typically performed within the hospital. Moreover, many doctors seek loans to purchase existing practices or for their capital contribution in medical partnerships. The past decade has thus seen a significant increase in the number of doctors taking out small business loans. Indeed, banks view the healthcare industry as a large growth market. This article includes practical information, advice, and resources to help doctors to secure bank financing for their practices, ancillary services business, real estate, and equipment on the best possible market terms.

  13. Incorporating Electronic Business Initiatives in Health Services and Health Tourism: A Case Study of Malaysia

    Directory of Open Access Journals (Sweden)

    Mohammad Talh

    2005-01-01

    Full Text Available Telecommunications, information communication technology, miniaturization, computers and Internet went through shorter product life styles and achieved widespread diffusion and reformed the nature of business operation and enhanced competitive business environment instantly. This technological advancement has resulted in evolution and innovation of many products, services and business processes. The Internet has resulted in the emergence of virtual markets with four primary distinctive characteristics, which are real time, shared, open and global. The greatest feature of the Internet is the absence of intermediaries; the manufacturers are able to sell their product relatively easier to buyers via Internet. E-business today is no longer technological issue, but is also a business issue. Incorporating E-business initiatives in health services aims to go beyond the traditional modes of healthcare delivery and instead, provide greater access to better and higher quality healthcare. It is achieved by grabbing opportunities of enhanced multimedia and information technologies and developing new technological solutions. In addition, E-business initiative is incorporated in enhancing health tourism sector through cost cutting strategies and improving quality of patients' care. Thus, this paper attempts to discuss the current states of health services and health tourism and how the emergence of E-business initiative can be capitalized to further boost the industry in Malaysia.

  14. Assessing the Value Dimensions for Customers in Knowledge Intensive Business Services

    Science.gov (United States)

    Sole, Francesco; Carlucci, Daniela; Schiuma, Giovanni

    With the rise of knowledge economy, the importance of Knowledge Intensive Business Services (KIBS) has gradually increased as well as their overall impact on economy. However, in comparison with the manufacturing sectors, KIBS sector remains poorly studied. Especially little prior research has been done about the description and assessment of service value dimensions from a business customer's perspective. This paper, on the basis of a literature review, identifies and describes eight different value dimensions. These dimensions represent the building blocks of a conceptual model proposed for assessing the value created by KIBS for business customers. Moreover, the paper describes an application of the model in a real case.

  15. Fee-for-service as a business model of growing importance: the academic biobank experience.

    Science.gov (United States)

    McDonald, Sandra A; Sommerkamp, Kara; Egan-Palmer, Maureen; Kharasch, Karen; Holtschlag, Victoria

    2012-10-01

    Biorepositories offer tremendous scientific value to a wide variety of customer groups (academic, commercial, industrial) in their ability to deliver a centralized, standardized service model, encompassing both biospecimen storage and related laboratory services. Generally, the scientific expertise and economies of scale that are offered in centralized, properly resourced research biobanks has yielded value that has been well-recognized by universities, pharmaceutical companies, and other sponsoring institutions. However, like many facets of the economy, biobanks have been under increasing cost pressure in recent years. This has been a particular problem in the academic arena, where direct support from grant sources (both governmental and philanthropic) typically now is more difficult to secure, or provides reduced financial support, relative to previous years. One way to address this challenge is to establish or enhance a well-defined fee-for-service model which is properly calibrated to cover operational costs while still offering competitive value to users. In this model, customers are never charged for the biospecimens themselves, but rather for the laboratory services associated with them. Good communication practices, proper assessment of value, implementation of best practices, and a sound business plan are all needed for this initiative to succeed. Here we summarize our experiences at Washington University School of Medicine in the expectation they will be useful to others.

  16. An Optimized Business Service Directory for the ESB Platform in SOA

    Directory of Open Access Journals (Sweden)

    RajniMohana

    2012-10-01

    Full Text Available Service Oriented Architecture (SOA helps toprovide value added services to the user with agility byfollowing a publish-find-compose technique. Business Service Directory is one of the key components ofEnterprise Service Bus and its implementation involves many challenges. One of the essential challengesis how to provide a suitable set of service candidates faster. This paper proposes a business servicedirectory which employs ranking based, quality driven publishing and searching. The proposed businessservice directory is a fuzzy expert system which requires no human intervention. The implementation ofoptimized business service directory is composed of two steps, first the rule base is designed whichcontains auto generated rules to rank the web service. Fuzzy clustering and PSO is used to not onlygenerate rules automatically using training dataset but also removing redundant and less effective rules.The next step is to design inference engine which triggers the rules in the rule base. The proposedBusiness service directory minimizes administrative overhead and increases usability by locating the bestweb service among the large number of functionally equivalent web services and it’s also adaptive innature.

  17. 78 FR 8589 - Verizon Services Corporation, Customer Services Clerk, General Clerk, Clarksburg, WV; Notice of...

    Science.gov (United States)

    2013-02-06

    ... Employment and Training Administration Verizon Services Corporation, Customer Services Clerk, General Clerk... of Verizon Services Corporation, Customer Services Clerk, General Clerk, Clarksburg, West Virginia... country the supply of services like or directly competitive with those supplied by the workers and did not...

  18. 13 CFR 125.8 - What definitions are important in the Service-Disabled Veteran-Owned (SDVO) Small Business...

    Science.gov (United States)

    2010-01-01

    ... for the Service-Disabled Veteran-Owned Small Business Concern Program § 125.8 What definitions are... 13 Business Credit and Assistance 1 2010-01-01 2010-01-01 false What definitions are important in the Service-Disabled Veteran-Owned (SDVO) Small Business Concern (SBC) Program? 125.8 Section...

  19. 47 CFR 76.1905 - Petitions to modify encoding rules for new services within defined business models.

    Science.gov (United States)

    2010-10-01

    ... services within defined business models. 76.1905 Section 76.1905 Telecommunication FEDERAL COMMUNICATIONS... Rules § 76.1905 Petitions to modify encoding rules for new services within defined business models. (a) The encoding rules for defined business models in § 76.1904 reflect the conventional methods for...

  20. 78 FR 41954 - TA-W-82,634, Prudential Global Business Technology Solutions Central Security Services Dresher...

    Science.gov (United States)

    2013-07-12

    ... Employment and Training Administration TA-W-82,634, Prudential Global Business Technology Solutions Central Security Services Dresher, Pennsylvania; TA-W-82,634A, Prudential Global Business Technology Solutions Central Security Services Iselin, New Jersey; TA-W-82,634B, Prudential Global Business...

  1. 77 FR 22831 - Public Availability of U.S. Small Business Administration FY 2010 Service Contract Inventory

    Science.gov (United States)

    2012-04-17

    ... ADMINISTRATION Public Availability of U.S. Small Business Administration FY 2010 Service Contract Inventory AGENCY: U.S. Small Business Administration. ACTION: Notice of Public Availability of FY 2011 Service... Appropriations Act of 2010 (Pub. L. 111-117), the Small Business Administration is publishing this notice...

  2. 76 FR 5647 - Public Availability of U.S. Small Business Administration FY 2010 Service Contract Inventory

    Science.gov (United States)

    2011-02-01

    ... ADMINISTRATION Public Availability of U.S. Small Business Administration FY 2010 Service Contract Inventory AGENCY: U.S. Small Business Administration. ACTION: Notice of Public Availability of FY 2010 Service... Appropriations Act of 2010 (Pub. L. 111-117), the Small Business Administration is publishing this notice...

  3. 78 FR 16563 - Public Availability of U.S. Small Business Administration FY 2012 Service Contract Inventory

    Science.gov (United States)

    2013-03-15

    ... ADMINISTRATION Public Availability of U.S. Small Business Administration FY 2012 Service Contract Inventory AGENCY: U.S. Small Business Administration. ACTION: Notice of Public Availability of FY 2012 Service... Appropriations Act of 2010 (Pub. L. 111-117), the Small Business Administration is publishing this notice...

  4. Steering manufacturing firms towards service business model innovation

    NARCIS (Netherlands)

    Kastalli, I.V.; van Looy, Bart; Neely, A.

    2013-01-01

    Increasingly, manufacturing firms are turning to services as a new way of creating and capturing value. Despite its potential benefits, many new product-service providers struggle to deploy service activities effectively, not least because they fail to reflect the presence of service activities in

  5. Steering manufacturing firms towards service business model innovation

    NARCIS (Netherlands)

    Kastalli, I.V.; van Looy, Bart; Neely, A.

    2013-01-01

    Increasingly, manufacturing firms are turning to services as a new way of creating and capturing value. Despite its potential benefits, many new product-service providers struggle to deploy service activities effectively, not least because they fail to reflect the presence of service activities in t

  6. Business Development in Interfirm Collaborations: Proposing a theory of Social Creativity in Service Networks

    DEFF Research Database (Denmark)

    Peronard, Jean-Paul; Brix, Jacob

    2017-01-01

    is the creation of a normative theory of ‘social creativity in service networks’. The theory explains how to design and organize an event (or a series of events) in which service network actors can convene to create new ideas that stimulate business development and innovation.......Recent research has determined that new perspectives concerning business development and innovation are needed in the service network literature. In response, we propose a conceptual, theory-building study that sheds light on the following research question: ‘How can we mobilize actors in a service...... network and create ideas for interfirm collaborations that aspire to deliver business development and innovation?’. To answer this question, we build a new theory by introducing social creativity into the service network literature, which represents a new contextual arena. Our study’s key contribution...

  7. Business models for full service energy renovation of single-family houses in Nordic countries

    DEFF Research Database (Denmark)

    Mahapatra, Krushna; Gustavsson, Leif; Haavik, Trond

    2013-01-01

    markets are dominated by handicraft-based individual solutions. In this paper we have analyzed the opportunities for implementation of one-stop-shop business models where an overall contractor offers full-service renovation packages including consulting, independent energy audit, renovation work, follow-up...... (independent quality control and commissioning) and financing. A comparative assessment of emerging business models in the Nordic countries shows that different types of actors can provide such a service. Financing is included in some models. There are differences in how customers are contacted, while...... the similarities are on how the service is provided. Even though there is strong business potential for one-stop-shop energy renovation concept, still it has been somewhat difficult to start or run such a business. Various options to overcome the hindrances to promote energy efficient renovation of detached houses...

  8. The value of business incubation services for early stage start-ups

    DEFF Research Database (Denmark)

    Jakobsen, Brian; Tanev, Stoyan; Jensen, Søren

    2017-01-01

    that they could create value for the different stakeholders involved in their business ecosystem. The second issue is the need to categorize the various types of business incubators before examining the way they create value for early start-ups. In most national or regional entrepreneurial ecosystems...... there are different types of business incubators that do not necessarily offer the same types of services neither share a common vision about the way they should create value for their client companies. At the same time, early stage start-ups rely on the services provided by incubators and accelerators and need...... of the benefits from engaging in specific incubation programs. The objective of this paper is to investigate the value dimensions of specific types of business incubation services for early-stage start-ups in a way that may help such newly created firms to maximize the benefits from their participation...

  9. The Impact of Prerequisite General Education Courses on the ETS Major Field Test for Business (MFT-B)

    Science.gov (United States)

    Ritchie, Charles Michael; Rodriguez, Linda Carol; Harrison, David S.; Wates, Kathleen W.

    2014-01-01

    The authors explore the relationship between general education prerequisite courses, used for schools of business admission, and predicted grade point averages (PGPAs) with the Major Field Test in Business (MFT-B). The MFT-B is designed to assess the general business knowledge of students at the end of their programs. There is no known literature…

  10. Challenges for the Transport and Logistics Services Business: The Case of Lithuania

    OpenAIRE

    Langvinienė, N; Sližienė, G

    2014-01-01

    The study reveals the challenges met by Lithuanian enterprises of transport and logistics services business when they are face-to-face with growing economy and high competition in the European Union services market. It identifies the problems arising, as well as possibilities to compete and to win in the market. Lithuania is taking its leadings positions in the transport and logistics services industry by the share of transport and logistics, employment rate and share of the export of service...

  11. 47 CFR 76.1602 - Customer service-general information.

    Science.gov (United States)

    2010-10-01

    ... 47 Telecommunication 4 2010-10-01 2010-10-01 false Customer service-general information. 76.1602... MULTICHANNEL VIDEO AND CABLE TELEVISION SERVICE Notices § 76.1602 Customer service—general information. (a) A cable franchise authority may enforce the customer service standards set forth in paragraph (b) of this...

  12. 76 FR 70667 - Small Business Size Standards: Educational Services

    Science.gov (United States)

    2011-11-15

    ..., SBA establishes small business size definitions (referred to as size standards) for private sector... agencies. SBA also makes periodic inflation adjustments to its monetary based size standards. SBA's latest... Administration's current policies, suggestions from industry groups and Federal agencies, and public comments on...

  13. Literature review of the passenger airline business models: Full service carrier, low-cost carrier and charter airlines

    NARCIS (Netherlands)

    Carmona Benitez, R.B.; Lodewijks, G.

    2008-01-01

    The deregulation and liberalization of the air transportation industry have developed three main passenger business models: full service carriers, low-cost carriers, and charter airlines. Deregulation removed regulated fares and routes increasing competition and yields. Airlines business models main

  14. Literature review of the passenger airline business models: Full service carrier, low-cost carrier and charter airlines

    NARCIS (Netherlands)

    Carmona Benitez, R.B.; Lodewijks, G.

    2008-01-01

    The deregulation and liberalization of the air transportation industry have developed three main passenger business models: full service carriers, low-cost carriers, and charter airlines. Deregulation removed regulated fares and routes increasing competition and yields. Airlines business models main

  15. The Design and Engineering of Mobile Data Services: Developing an Ontology Based on Business Model Thinking

    Science.gov (United States)

    Al-Debei, Mutaz M.; Fitzgerald, Guy

    This paper addresses the design and engineering problem related to mobile data services. The aim of the research is to inform and advise mobile service design and engineering by looking at this issue from a rigorous and holistic perspective. To this aim, this paper develops an ontology based on business model thinking. The developed ontology identifies four primary dimensions in designing business models of mobile data services: value proposition, value network, value architecture, and value finance. Within these dimensions, 15 key design concepts are identified along with their interrelationships and rules in the telecommunication service business model domain and unambiguous semantics are produced. The developed ontology is of value to academics and practitioners alike, particularly those interested in strategic-oriented IS/IT and business developments in telecommunications. Employing the developed ontology would systemize mobile service engineering functions and make them more manageable, effective, and creative. The research approach to building the mobile service business model ontology essentially follows the design science paradigm. Within this paradigm, we incorporate a number of different research methods, so the employed methodology might be better characterized as a pluralist approach.

  16. Practical IT service management a concise guide for busy executives

    CERN Document Server

    Thejendra, BS

    2008-01-01

    Practical IT Service Management is a clear, concise and to the point guide to implementing IT service management (ITSM). It is based on ITIL Version 3, one of the most widely accepted best-practice approaches to ITSM

  17. CNPC Sees Rapid Growth in Overseas Oil Logging Service Business

    Institute of Scientific and Technical Information of China (English)

    2004-01-01

    @@ CNPC Logging Technology Service Co Ltd has made breakthrough in market development in the first two months of this year by signing the logging technological service contract with Repsol in Libya, creating a good start for 2004.

  18. 76 FR 13662 - Hewlett Packard Company, Enterprise Business Division, Technical Services America, Global Parts...

    Science.gov (United States)

    2011-03-14

    ... Parts Supply Chain Group, Including Leased Workers From QFlex, North America Logistics, and UPS, All... Services America, Global Parts Supply Chain Group, Including Leased Workers From QFlex, North America... Business Division, Technical Services America, Global Parts Supply Chain Group, including leased...

  19. 76 FR 9012 - Access to Confidential Business Information by Electronic Consulting Services, Inc.

    Science.gov (United States)

    2011-02-16

    ... AGENCY Access to Confidential Business Information by Electronic Consulting Services, Inc. AGENCY... Consulting Services, Inc. (ECS) of Fairfax, VA, to access information which has been submitted to EPA under... applicability of this action to a particular entity, consult the technical person listed under FOR FURTHER...

  20. Assessing markets for business development services : what have we learned so far

    OpenAIRE

    Miehlbradt, Alexandra Overy

    2002-01-01

    Based on data from 13 assessments of business development services (BDS) markets. Explores the stage of development of various BDS markets and examines how organizations can assess the potential for their development. Discusses common preconceptions about BDS markets and identifies similarities and differences across services and countries.

  1. Report from Dallas: The RASD Program (and) Business Reference Services Committee Report.

    Science.gov (United States)

    Freides, Thelma; Scanlan, Jean M.

    1979-01-01

    This report includes an account of the RASD program of the American Library Association at the 1979 Dallas Conference with an annotated bibliography on guidelines for information services, and a questionnaire distributed at the RASD Business Reference Services Committee meeting at Dallas, with tabulated results. (JD)

  2. An Examination of the Utilization of Electronic Government Services by Minority Small Businesses

    Science.gov (United States)

    Ford, Wendy G.

    2010-01-01

    There are a wide variety of e-government information and services that small business owners and managers can utilize. However, in spite of all of the service incentives and initiatives to promote e-government, research studies have shown that this information is not widely accessed. Studies that explore the utilization of e-government information…

  3. A QFD-Based Evaluation Method for Business Models of Product Service Systems

    Directory of Open Access Journals (Sweden)

    Tianyang Li

    2016-01-01

    Full Text Available Organizations have been approaching Product Service Systems (PSS in unoptimized business model fashions. This is partially because there is ineffective evaluation of PSS business models. Therefore, a more sufficient evaluation method might advance the evaluation of PSS business models and assist organizations that are considering a servitisation strategy. In this paper, we develop a value oriented method by using the Quality Function Deployment (QFD technique to employ correlations derived from the design information of PSS business models to evaluate these PSS business models. We describe the method applying steps and its practical application in a real life case study. This method improves the formulation of an evaluation step within a design process of PSS business models based on correlations of different dimensions of the PSS value and PSS business models; it allows a balance between the customer value and organization value that are delivered by PSS business models to be made quantitatively. Finally, it fosters the effective utilization of the design information accumulated in the earlier part of the design process to quantitatively evaluate whether a PSS business model is optimized for providing appropriate values for customers and organizations.

  4. THE CONTENT, PREMISES AND FACTORS OF THE OFFSHORING OF BUSINESS SERVICES

    Directory of Open Access Journals (Sweden)

    Serghei M RGULESCU

    2010-06-01

    Full Text Available The percentage of companies applying to the offshoring of business services is growing constantly. Large transnational companies play the most important role in the services offshoring phenomenon both through the captive offshoring and subcontracting to local suppliers. The analyses show however a different strategic approach in American and European companies. Hosting these corporations by a growing number of countries depends however on ensuring by the hosting countries of those factors that matter in the decision regarding the offshoring of business services.

  5. Green Enterprise and Sustainability towards Business Federation in Professional Service Firms with respect to Globalization

    Directory of Open Access Journals (Sweden)

    EZENDU ARIWA

    2013-08-01

    Full Text Available We present the business federation as a new organizational form. We illustrate how professional service firms can achieve economic growth by operating locally within an international network. Within the business federation,local offices gain access to resources through an extreme form of delegation. The article illustrates how the business federation functions using five organizational design parameters. In order to achieve scale effects,information technology is essential. Information technology can be seen in relation to political struggles amongst professional service firms. In order to achieve an entrepreneurial spirit within professional service firms, we argue that a great degree of autonomy isrequired.We are of the opinion that only through radical change is it possible for professional service firms to focuson how innovation can be used as a weapon ina more complex and turbulent market place.

  6. A SINGLE SERVER RETRIAL QUEUE WITH GENERAL RETRIAL TIMES AND TWO-PHASE SERVICE

    Institute of Scientific and Technical Information of China (English)

    Jinting WANG; Jianghua LI

    2009-01-01

    An M/G/1 retrial queue with a first-come-first-served (FCFS) orbit, general retrial time, two-phase service and server breakdown is investigated in this paper. Customers are allowed to balk and renege at particular times. Assume that the customers who find the server busy are queued in the orbit in accordance with an FCFS discipline. All customers demand the first "essential" service, whereas only some of them demand the second "optional" service, and the second service is multi-optional. During the service, the server is subject to breakdown and repair. Assume that the retrial time, the service time, and the repair time of the server are all arbitrarily distributed. By using the supplementary variables method, the authors obtain the steady-state solutions for both queueing and reliability measures of interest.

  7. Agile Development for Service Oriented Business Intelligence Solutions

    OpenAIRE

    Marinela MIRCEA; Anca Ioana ANDREESCU

    2011-01-01

    Considering the evolution of information and communications technology, the necessity of alignment of public and private sectors to European Union requirements, the current economic crisis, and the global context, all organizations are trying to achieve major changes that would enable them to operate as intelligent organizations. For this purpose, agility and Business Intelligence are seen by most managers as a way to transform their organizations into intelligent organizations. The study hig...

  8. 78 FR 10174 - Public Availability of General Services Administration FY 2012 Service Contract Inventory

    Science.gov (United States)

    2013-02-13

    ... ADMINISTRATION Public Availability of General Services Administration FY 2012 Service Contract Inventory AGENCY: General Services Administration (GSA). ACTION: Notice of Public Availability of FY 2012 Service Contract... Appropriations Act Public Law 111-117, GSA is publishing this notice to advise the public of the availability...

  9. Relocation of Business Services into Central and Eastern Europe (Evidence from Trade and Location Statistics

    Directory of Open Access Journals (Sweden)

    ZOLTÁN GÁL

    2014-06-01

    Full Text Available Relocation of business service offshoring-related activities measured by foreign direct investments and exports in services have grown rapidly after the Millennium in the new EU member states of Central and Eastern Europe (CEE. Besides Foreign Direct Investment (FDI, trade statistics support the assumption that an expanding export in business and in ICT services has been associated with relocation of shared services centres created by FDI in the six new member states (NMS. The service export data collected between 1996/2002 and 2012 gives a good proxy to identify those segments of service trade, which are considered to be offshorable. The paper examines the additional location factors selecting Central and Eastern European locations and summarises the effect of crisis on this industry. It concludes that the sector has demonstrated market resilience in the NMS and continued to expand rapidly.

  10. Performance Estimation of Networked Business Models: Case Study on a Finnish eHealth Service Project

    OpenAIRE

    Marikka Heikkilä; Sam Solaimani; Aki Soudunsaari; Mila Hakanen; Leni Kuivaniemi; Mari Suoranta

    2014-01-01

    Purpose: The objective of this paper is to propose and demonstrate a framework for estimating performance in a networked business model. Design/methodology/approach: Our approach is design science, utilising action research in studying a case of four independent firms in Health & Wellbeing sector aiming to jointly provide a new service for business and private customers. The duration of the research study is 3 years. Findings: We propose that a balanced set of performance indicators...

  11. 78 FR 59861 - VA Acquisition Regulation: Service-Disabled Veteran-Owned and Veteran-Owned Small Business Status...

    Science.gov (United States)

    2013-09-30

    ... (definition service-disabled Veteran)''. Upon rendering a decision, new VAAR 819.307(g) provides that the... AFFAIRS 48 CFR Part 819 RIN 2900-AM92 VA Acquisition Regulation: Service-Disabled Veteran-Owned and... Service-Disabled Veteran-Owned Small Businesses (SDVOSB) and Veteran-Owned Small Businesses (VOSB)...

  12. Creating tomorrow's financial services organisations : unlocking the business benefits for total customer satisfaction

    OpenAIRE

    2012-01-01

    M.Comm. The aim of this study is to consider how to create tomorrow's financial services organisations. Information technology and business reengineering are important within financial services organisations and have a prominent role to play in using the long-term viability of the organisation. Customers' interaction with a new technology environment has resulted in higher levels of customer satisfaction with a corresponding demand for customised and specialised services instead of traditi...

  13. Business Students' Perception of University Library Service Quality and Satisfaction

    Science.gov (United States)

    Hsu, Maxwell K.; Cummings, Richard G.; Wang, Stephen W.

    2014-01-01

    The main purpose of this study is to examine the college students' perception of library services, and to what extent the quality of library services influences students' satisfaction. The findings depict the relationship between academic libraries and their users in today's digital world and identify critical factors that may sustain a viable…

  14. The influence of CEO gender on market orientation and performance in service small and medium-sized service businesses

    NARCIS (Netherlands)

    Davis, Peter S.; Babakus, Emin; Danskin Englis, Paula; Pett, Tim

    2010-01-01

    This study examines the effects of CEO gender on market orientation and performance (growth and profitability) among a sample of small and medium-sized service businesses. Gender was found to have significant indirect effects (via market orientation) on both market performance (growth) and financial

  15. Immigrants’ perception of business opportunities in Spain: the impact of general and specific human capital

    Directory of Open Access Journals (Sweden)

    Rocío Aliaga Isla

    2014-12-01

    Full Text Available Perceiving business opportunities is an important part of entrepreneurship. This study analyzes how immigrants’ general and specific human capital influences their likelihood of perceiving business opportunities. Analysis focuses on comparison between a group of immigrants and a group of Spanish citizens. Data from the 2008 Global Entrepreneurship Monitor (GEM was used. Logistic regression was used to analyze data. Results revealed that both immigrants’ and Spanish citizens’ human capital such as education is not significant to perceiving opportunities. Much to the contrary: the impact of specific human capital on perceiving opportunities is in general significant to both groups. This research reveals which specific types of human capital are relevant in the process of perceiving opportunities amongst immigrants. This paper is a novelty because it introduces a theoretical approach to the perception of opportunities within the universe of new businesses established by immigrants in Spain.

  16. 29 CFR 552.103 - Babysitting services in general.

    Science.gov (United States)

    2010-07-01

    ... 29 Labor 3 2010-07-01 2010-07-01 false Babysitting services in general. 552.103 Section 552.103 Labor Regulations Relating to Labor (Continued) WAGE AND HOUR DIVISION, DEPARTMENT OF LABOR REGULATIONS APPLICATION OF THE FAIR LABOR STANDARDS ACT TO DOMESTIC SERVICE Interpretations § 552.103 Babysitting services...

  17. The British Telecom radiopaging service in general practice.

    Science.gov (United States)

    Cole, F H

    1981-10-01

    This paper reports a new radiopaging service supplied by British Telecom that will eventually cover the whole United Kingdom. The use of this service by a three-man practice is described. The service is considered to be a major development in communications that will be of interest to most general practitioners.

  18. Algebraic Generalization Strategies Used by Kuwaiti Pre-Service Teachers

    Science.gov (United States)

    Alajmi, Amal Hussain

    2016-01-01

    This study reports on the algebraic generalization strategies used by elementary and middle/high school pre-service mathematics teachers in Kuwait. They were presented with 9 tasks that involved linear, exponential, and quadratic situations. The results showed that these pre-service teachers had difficulty in generalizing algebraic rules in all 3…

  19. 48 CFR 7.403 - General Services Administration assistance.

    Science.gov (United States)

    2010-10-01

    ...; and (4) Industry or market trends. (b) Agencies may request information from the following GSA offices... 48 Federal Acquisition Regulations System 1 2010-10-01 2010-10-01 false General Services... REGULATION ACQUISITION PLANNING ACQUISITION PLANNING Equipment Lease or Purchase 7.403 General Services...

  20. Description of the General Equilibrium Model of Ecosystem Services (GEMES)

    Science.gov (United States)

    Travis Warziniack; David Finnoff; Jenny Apriesnig

    2017-01-01

    This paper serves as documentation for the General Equilibrium Model of Ecosystem Services (GEMES). GEMES is a regional computable general equilibrium model that is composed of values derived from natural capital and ecosystem services. It models households, producing sectors, and governments, linked to one another through commodity and factor markets. GEMES was...

  1. Publishing and Discovering Business Services on Private Business Registry in B2B Environment

    Directory of Open Access Journals (Sweden)

    Nizamuddin Channa

    2013-07-01

    Full Text Available The need of data and information is crucial to the human users. WWW (World Wide Web plays a major role for fulfilling their needs, but sometimes all the purposes of human users are not achieved from the limited structure of the data available on the internet. However, the requirements of the accessibility of the data by users have also been changed and the same data is required in machine understandable form. IT (Information Technology has become mandatory to convert the existing web from people-centric to software application-centric. The WS (Web Services provide the suitable solution for application-to-application interoperability and integration over the Internet. WS is a promising technology that make available extensible and logical infrastructure for application to application communication constructed based on the current Web standards. The most accepted charm of the WS architecture is SOA (Service Oriented Architecture. The major roles involved in the WS infrastructure are service broker, service consumer/client and service provider. The technical pillars of WSs involve SOAP (Simple Object Access Protocol, WSDL (Web Service Description Language and UDDI (Universal Description and Directory Service. By looking at the core pillars of the SOA triangle, we have investigated and explored all implementation aspects of the WSDL, SOAP and UDDI. We have further explored what UDDI is, structure of UDDI. How to create and publish WSDL into UDDI via SOAP, Operations of UDDI, how to access UDDI using java and SOAP clients. The extensive exploration of the work on UDDI implementation, help the researchers benefiting from our implementations into their core web service researches such as composition, discovery, choreography, orchestration Semantic WS.

  2. AAL service development loom--from the idea to a marketable business model.

    Science.gov (United States)

    Kriegel, Johannes; Auinger, Klemens

    2015-01-01

    The Ambient Assisted Living (AAL) market is still in an early stage of development. Previous approaches of comprehensive AAL services are mostly supply-side driven and focused on hardware and software. Usually this type of AAL solutions does not lead to a sustainable success on the market. Research and development increasingly focuses on demand and customer requirements in addition to the social and legal framework. The question is: How can a systematic performance measurement strategy along a service development process support the market-ready design of a concrete business model for AAL service? Within the EU funded research project DALIA (Assistant for Daily Life Activities at Home) an iterative service development process uses an adapted Osterwalder business model canvas. The application of a performance measurement index (PMI) to support the process has been developed and tested. Development of an iterative service development model using a supporting PMI. The PMI framework is developed throughout the engineering of a virtual assistant (AVATAR) as a modular interface to connect informal carers with necessary and useful services. Future research should seek to ensure that the PMI enables meaningful transparency regarding targeting (e.g. innovative AAL service), design (e.g. functional hybrid AAL service) and implementation (e.g. marketable AAL support services). To this end, a further reference to further testing practices is required. The aim must be to develop a weighted PMI in the context of further research, which supports both the service engineering and the subsequent service management process.

  3. Clinical research: business opportunities for pharmacy-based investigational drug services.

    Science.gov (United States)

    Marnocha, R M

    1999-02-01

    The application by an academic health center of business principles to the conduct of clinical research is described. Re-engineering of the infrastructure for clinical research at the University of Wisconsin and University of Wisconsin Hospital and Clinics began in 1990 with the creation of the Center for Clinical Trials (CCT) and the restructuring of the investigational drug services (IDS). Strategies to further improve the institution's clinical research activities have been continually assessed and most recently have centered on the adaptation of a business philosophy within the institution's multidisciplinary research infrastructure. Toward that end, the CCT and IDS have introduced basic business principles into operational activities. Four basic business concepts have been implemented: viewing the research protocol as a commodity, seeking payment for services rendered, tracking investments, and assessing performance. It is proposed that incorporation of these basic business concepts is not only compatible with the infrastructure for clinical research but beneficial to that infrastructure. The adaptation of a business mindset is likely to enable an academic health center to reach its clinical research goals.

  4. Marketing in the business activity of logistics service providers

    Directory of Open Access Journals (Sweden)

    Marcin Świtała

    2013-09-01

    Full Text Available Background: This article is a discussion on the role of marketing in the activity of logistics service providers. The strong competition and changing purchasing preferences should motivate the transport, forwarding and logistics sector managers to apply the marketing approach in practice. Methods: Results of direct research, conducted among a targeted group of 100 companies from the transport, forwarding and logistics sector, constitute the source basis. The sample group was divided into three categories of logistics providers: 2PL, 3PL and 4PL. The statistical analysis was based on three different non-parametric tests (Kruskal-Wallis, Chi-square and V Kramer.  Results and conclusions:  Currently, marketing does not play a key role in the activity of logistics services providers. The prevailing opinion is that importance of marketing in the company is average. The respondents have assessed in a similar way their activity compared to the activities of the competition. However, it was found that with the increase of the level of specialization (2PL-4PL, the awareness of impact of marketing on the logistics services sector also increased. The logistics services providers, who offer a wide range of logistics services, asses their competitive position in a better light.  

  5. The General Agreement on Trade in Services

    Directory of Open Access Journals (Sweden)

    Francina Esteve García

    1995-07-01

    Full Text Available The conclusion of GATS and its inclusion as an annex in the constitutive Agreement of the World Trade Organization (WTO responds to the need for disposing of a stable juridical instrument which, given the current economic interdependence between States, can be applied to the international trade in services.One of the main new features of this agreement is its field of application given that it includes all service sectors (except those provided for in the name of governmental authorities and the four forms of carrying out trade in services and, as regards the principle of market access and that of national treatment, will be regulated according to those respective obligations which the Members have assumed.In exchange for not accepting the exclusion of any service sector, the negotiations concerning some fundamental sectors could not be totally closed and deadlines were extended in order to unblock the most controversial themes.One of the fundamental principles of the GATS is the most favoured nation clause of inconditional character but its consecration has been attenuated by the possibility of maintaining important exceptions in its application. The principle of transparency is also essential in the field of services, given that this sector is characterised by large public interventionism in access regulation and the exercise of the different economic activities which form it.The balance of the GATS is globally positive given that it includes a multilateral framework of principles and disciplines which is administered in the headquarters of the WTO, which have been accepted by a great majority of States within the international community and which remain subject to the WTO’s mechanism for the solution of differences.However, the opening of the market and the suppression of restrictions which derive from internal regulations have not been achieved given that, orientating itself around the objectives of national politics, liberalization is

  6. Creating and Developing a Service Network of Stage Costume Business in Isan Community

    Directory of Open Access Journals (Sweden)

    Ourarom Chantamala

    2009-01-01

    Full Text Available Problem statement: A lot of stage costume businesses in Isan community (northeast community of Thailand cannot expand their business into larger scales because the owners mange everything by themselves so it cause a lot of difficulties such as a lack of low cost stage costume sources. Approach: This research aimed to examine 3 points. First, to examine the background of stage costume business in Isan community in the past. Second, to examine the situation and difficulties of stage costume business in Isan community at present. And third, to examine the creation and development of a network of stage costume business in Isan Community. The data were collected by a literature survey, an observation and an interview in the field. The research areas were the districts of Maha Sarakham, Roi Et and Yasothon Province. A total of 15 shops were selected from 5 shops of each province and each shop had carried forward more than 5 years. The results were presented according to research purposes by means of a descriptive analysis. Results: The results revealed that the background of stage costume business of Isan community in the past began with people made costume themselves for dressing during a festival or traditional celebration. Since 1982 educational institutes have arranged learning activities on music and dramatic arts. Each of them has revived ancient tradition and art, performed both Thai and folk dramatic art. Thus stage costume business have started widely for serving the business have started widely for serving the public since then. The main situation and difficulty of stage costume business in Isan Community was the owners managed everything by themselves that caused a loss of stage costume, a lack of assistance, a lack of low cost costume sources, a competition in business and loan raising and a difficult in business expansion. The creation and development of a service network of stage costume business in Isan community was a step

  7. High Technology Service Value Maximization through an MCDM-Based Innovative e-Business Model

    Science.gov (United States)

    Huang, Chi-Yo; Tzeng, Gwo-Hshiung; Ho, Wen-Rong; Chuang, Hsiu-Tyan; Lue, Yeou-Feng

    The emergence of the Internet has changed the high technology marketing channels thoroughly in the past decade while E-commerce has already become one of the most efficient channels which high technology firms may skip the intermediaries and reach end customers directly. However, defining appropriate e-business models for commercializing new high technology products or services through Internet are not that easy. To overcome the above mentioned problems, a novel analytic framework based on the concept of high technology customers’ competence set expansion by leveraging high technology service firms’ capabilities and resources as well as novel multiple criteria decision making (MCDM) techniques, will be proposed in order to define an appropriate e-business model. An empirical example study of a silicon intellectual property (SIP) commercialization e-business model based on MCDM techniques will be provided for verifying the effectiveness of this novel analytic framework. The analysis successful assisted a Taiwanese IC design service firm to define an e-business model for maximizing its customer’s SIP transactions. In the future, the novel MCDM framework can be applied successful to novel business model definitions in the high technology industry.

  8. Trust building electronic services as a crucial self-regulation feature of Digital Business Ecosystems

    Directory of Open Access Journals (Sweden)

    Radoslav Delina

    2012-04-01

    Full Text Available In the field of digital business ecosystem, the self-regulation feature plays crucial role. ICT supports biological and sociological phenomena through efficient electronic services. One of the main roles is building and enhancing efficient relationships between actors within the ecosystem. Problem of interaction between commercial subjects depends on expected benefits. These expectations are predictors of successful result from realized transaction with potential partner. And this predictor is based on trust and trustworthiness. The paper presents trust as crucial factor for cooperation and discusses specifics of several trust building mechanisms to increase the level of trust in e-cooperation within digital business ecosystems. Based on results provided by questionnaire survey in Slovak business environment, the paper discusses the relationship between the level of respondents´ electronic business experience and their preferences for the portfolio of trust building mechanisms.

  9. 76 FR 5375 - Public Availability of General Services Administration FY 2010 Service Contract Inventory

    Science.gov (United States)

    2011-01-31

    ... ADMINISTRATION Public Availability of General Services Administration FY 2010 Service Contract Inventory AGENCY: Office of Acquisition Policy; General Services Administration (GSA). ACTION: Notice. SUMMARY: This notice... Consolidated Appropriations Act of 2010 (Pub. L. 111-117), GSA is publishing this notice to advise the...

  10. 77 FR 5253 - Public Availability of General Services Administration FY 2011 Service Contract Inventory

    Science.gov (United States)

    2012-02-02

    ... ADMINISTRATION Public Availability of General Services Administration FY 2011 Service Contract Inventory AGENCY: Office of Acquisition Policy (MV); General Services Administration (GSA). ACTION: Notice of public... Act Public Law 111-117, GSA is publishing this notice to advise the public of the availability of...

  11. A Service Oriented Framework for Mobile Business Virtual Communities

    NARCIS (Netherlands)

    Subercaze, J.; Maret, P.; Calmet, J.; Pawar, P.

    2008-01-01

    The rise of the availability of a variety of mobile devices in the personal and professional domains leads to an increased need of middleware and organizational structures. Due to the recent improvement of the computing power of mobile devices, mobile users may now also act as service providers. We

  12. Business Agility and Information Technology in Service Organizations

    NARCIS (Netherlands)

    M.P.A. van Oosterhout (Marcel)

    2010-01-01

    textabstractService organizations have to deal with highly uncertain events, both in the internal and external environment. In the academic literature and in practice there is not much knowledge about how to deal with this uncertainty. This PhD dissertation investigates the role and impact of inform

  13. E-Business Strategy in an Online Banking Services: A Case Study

    Directory of Open Access Journals (Sweden)

    Abdullah S. Al-Mudimigh

    2007-04-01

    Full Text Available Banks today are aware of both the threat and the opportunity that the Web represents. No traditional bank would dare face investment analysts without an Internet strategy. But even a detailed and thoughtful approach to the Web does not guarantee business success. The main purpose behind the launching of online banking services is to provide the customers with an alternative, more responsive and with less expensive options. With options just a click away, customers have more control than ever. They expect real-time answers and superior usability. They also want personal attention and highly customized products and services. The focus of e-business must always be on the customer. On the other hand, the technology and the business structure follow on form of the value you intend to provide to the customer.

  14. Synthesizing Service Composition Models on the Basis of Temporal Business Rules

    Institute of Scientific and Technical Information of China (English)

    Jian Yu; Yan-Bo Han; Jun Han; Yan Jin; Paolo Falcarin; Maurizio Morisio

    2008-01-01

    Transformational approaches to generating design and implementation models from requirements can bring effectiveness and quality to software development. In this paper we present a framework and associated techniques to generate the process model of a service composition from a set of temporal business rules. Dedicated techniques including pathfinding, branching structure identification and parallel structure identification are used for semi-automatically synthesizing the process model from the semantics-equivalent Finite State Automata of the rules. These process models naturally satisfy the prescribed behavioral constraints of the rules. With the domain knowledge encoded in the temporal business rules,an executable service composition program, e.g., a BPEL program, can be further generated from the process models. A running example in the e-business domain is used for illustrating our approach throughout this paper.

  15. Is There a Halo Effect in Satisfaction Formation in Business-to-Business Services?

    NARCIS (Netherlands)

    van Doorn, Jenny

    2008-01-01

    Despite the growing number of longitudinal investigations of customer satisfaction, the occurrence and type of dynamic effects within satisfaction formation has not been entirely clarified. This article explores these dynamic effects on both the level of attribute and overall service satisfaction an

  16. Is There a Halo Effect in Satisfaction Formation in Business-to-Business Services?

    NARCIS (Netherlands)

    van Doorn, Jenny

    2008-01-01

    Despite the growing number of longitudinal investigations of customer satisfaction, the occurrence and type of dynamic effects within satisfaction formation has not been entirely clarified. This article explores these dynamic effects on both the level of attribute and overall service satisfaction

  17. Enhancing Customer Service Operations in E-Business: The Emotional Dimension

    OpenAIRE

    David Barnes; R. Halloway

    2005-01-01

    In today’s increasingly competitive markets, greater emphasis is being placed on customer service as a means of achieving competitive advantage. Many organizations believe that e-business can provide opportunities to improve customer service operations by enabling them to get closer to the customer and enhance the organization-to-customer contact experience. However, use of the Internet fundamentally changes the nature of the customer contact experience. This article investigates this pheno...

  18. Intelligent Anti-Money Laundering System for Money Service Business

    Directory of Open Access Journals (Sweden)

    H S Vijay Kumar

    2015-11-01

    Full Text Available The criminal individuals and organizations in today's world including terrorists have taken advantage of the available financial systems, to launder money from illegal proceeds and for their illegal activities. India is particularly under threat from terrorists and it also has been difficult to track down the finance of criminal elements. Developing effective suspicious activity detection models has drawn more and more interests for supervision agencies and financial institutions in their efforts to combat money laundering. This paper proposes a suspicious activity recognition method basing on scan statistics; it aims to identify suspicious sequences on transaction level for financial institutions. In order for a more adaptive, intelligent and flexible solution for anti-money laundering, the intelligent agent technology is applied in this research. Several types of agents are proposed and multi-agent architecture is presented for anti-money laundering. A prototype system for money laundering detection is also developed to demonstrate the advances of the proposed system architecture and business value.

  19. Intelligent Anti-Money Laundering System for Money Service Business

    Directory of Open Access Journals (Sweden)

    H S Vijay Kumar

    2014-06-01

    Full Text Available The criminal individuals and organizations in today's world including terrorists have taken advantage of the available financial systems, to launder money from illegal proceeds and for their illegal activities. India is particularly under threat from terrorists and it also has been difficult to track down the finance of criminal elements. Developing effective suspicious activity detection models has drawn more and more interests for supervision agencies and financial institutions in their efforts to combat money laundering. This paper proposes a suspicious activity recognition method basing on scan statistics; it aims to identify suspicious sequences on transaction level for financial institutions. In order for a more adaptive, intelligent and flexible solution for anti-money laundering, the intelligent agent technology is applied in this research. Several types of agents are proposed and multi-agent architecture is presented for anti-money laundering. A prototype system for money laundering detection is also developed to demonstrate the advances of the proposed system architecture and business value.

  20. 77 FR 69820 - Access to Confidential Business Information by Electronic Consulting Services, Inc., and Its...

    Science.gov (United States)

    2012-11-21

    ... AGENCY Access to Confidential Business Information by Electronic Consulting Services, Inc., and Its... Protection Agency (EPA). ACTION: Notice. SUMMARY: EPA has authorized its contractor, Electronic Consulting... to a particular entity, consult the technical person listed under FOR FURTHER INFORMATION CONTACT. B...

  1. Constructing a multi-sided business model for a smart horizontal IoT service platform

    NARCIS (Netherlands)

    Berkers, F.; Roelands, M.; Bomhof, F.; Bachet, T.; Van Rijn, M.; Koers, W.

    2013-01-01

    In order to realize a viable business ecosystem in the Internet of Things (IoT), we investigated how a smart horizontal IoT service platform can bring value and economies of scale to all required ecosystem stakeholders. By means of an example application domain case, this paper constructs a multi-si

  2. Constructing a multi-sided business model for a smart horizontal IoT service platform

    NARCIS (Netherlands)

    Berkers, F.; Roelands, M.; Bomhof, F.; Bachet, T.; Van Rijn, M.; Koers, W.

    2013-01-01

    In order to realize a viable business ecosystem in the Internet of Things (IoT), we investigated how a smart horizontal IoT service platform can bring value and economies of scale to all required ecosystem stakeholders. By means of an example application domain case, this paper constructs a

  3. Business drivers and design choices for multilingual IVRs : A government service delivery case study

    CSIR Research Space (South Africa)

    Calteaux, K

    2012-05-01

    Full Text Available and salient design decisions pertaining to these markets. In this paper we analyze the business drivers and design issues for a voice service (the School Meals Line) piloted in the public sector. We find that cost saving, increased customer satisfaction...

  4. Constructing a multi-sided business model for a smart horizontal IoT service platform

    NARCIS (Netherlands)

    Berkers, F.; Roelands, M.; Bomhof, F.; Bachet, T.; Van Rijn, M.; Koers, W.

    2013-01-01

    In order to realize a viable business ecosystem in the Internet of Things (IoT), we investigated how a smart horizontal IoT service platform can bring value and economies of scale to all required ecosystem stakeholders. By means of an example application domain case, this paper constructs a multi-si

  5. Behavioral Ethics in Practice: Integrating Service Learning into a Graduate Business Ethics Course

    Science.gov (United States)

    O'Brien, Kevin; Wittmer, Dennis; Ebrahimi, Bahman Paul

    2017-01-01

    Adopting a broad definition that distinguishes behavioral ethics as science and behavioral ethics in practice, we describe how service learning can be a meaningful component of a four-credit, one-quarter graduate business ethics course by blending both normative/prescriptive and behavioral/descriptive ethics. We provide a conceptual and…

  6. Co-agglomeration of knowledge-intensive business services and multinational enterprises

    NARCIS (Netherlands)

    Jacobs, W.; van Oort, Frank; Koster, H.

    2014-01-01

    It has been argued that the relationship between knowledge-intensive business services (KIBS) and multinational enterprises (MNEs) within the regional economy is advantageous for urban and regional dynamics. It is likely that KIBS aim to locate proximate to (internationally operating) MNEs because o

  7. Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance

    NARCIS (Netherlands)

    Visnjic Kastalli, I.; Looy, van B.E.J.

    2013-01-01

    As manufacturing businesses operate in an ever more competitive, global economy where products are easily commoditized, innovating by adding services to the core product offering has become a popular strategy. Contrary to the economic benefits expected, recent findings pinpoint implementation hurdle

  8. Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance

    NARCIS (Netherlands)

    Visnjic Kastalli, I.; van Looy, Bart

    2013-01-01

    As manufacturing businesses operate in an ever more competitive, global economy where products are easily commoditized, innovating by adding services to the core product offering has become a popular strategy. Contrary to the economic benefits expected, recent findings pinpoint implementation hurdle

  9. Performance of multi-service system with retrials due to blocking and called-party-busy

    DEFF Research Database (Denmark)

    Stepanov, S.N.; Kokina, O.A.; Iversen, Villy Bæk

    2008-01-01

    In this paper we construct a model of a multi-service system with an arbitrary number of bandwidth flow demands, taking into account retrials due to both blocking along the route and to called-party-busy. An approximate algorithm for estimation of key performance measures is proposed...

  10. Defining a 21st Century Air Force (Services) Business Model

    Science.gov (United States)

    2014-05-10

    recognize purchasing habits and preferences of millennials from a marketing perspective in order to develop a relevant services model. Based on... Millennial shopping habits indicate that youthful and future patrons want more on-line and interactive programs. In a recent world-wide survey...conducted by the company, eMarketer, 40 percent of male millennial respondents indicated they would buy everything online if they could. 11 The

  11. Doing business in the Mexican exploration and production (E and P) services sector

    Energy Technology Data Exchange (ETDEWEB)

    Ceballos, J.A. [PEMEX Exploracion y Produccion, Mexico City (Mexico)

    1999-10-01

    The trends associated with business opportunities in the Mexican exploration and production service sector were presented. PEMEX`s exploration and production (PEP) is focusing efforts on improving its cost structure to become more competitive. They are doing so by trying to acquire integral services. The company is interested in promoting more participation by suppliers with a good quality record, but since the goods and services procurement process is highly regulated, some companies fail to take advantage of the business opportunities at PEP. The most frequent failures were pointed out and some suggestions on how to prevent them were presented. PEMEX`s operating companies were listed along with a PEP ranking for 1997. Crude oil and gas production charts show a gradual increase in production for both, from 1995 to 1998. Capital expenditures have increased from US$ 2.2 billion in 1996 to US$ 4.0 billion in 1998. New procurement strategies and Mexico`s procurement regulatory framework were also discussed. The trends driving business opportunities in Mexico have been exploration within the Gulf of Mexico, improved reservoir management, greater natural gas production, and improved safety and environmental performance. New opportunities in the industry include deep water drilling, numerical simulation of reservoirs, nitrogen supply services for secondary recovery, 3D seismic work, compression services and optimization of separation plants. These opportunities suggest that Canadian companies should have greater potential markets in the Mexican E and P service sector. 1 tab., 4 figs.

  12. Doing business in the Mexican exploration and production (E and P) services sector

    Energy Technology Data Exchange (ETDEWEB)

    Ceballos, J.A. (PEMEX Exploracion y Produccion, Mexico City (Mexico))

    1999-01-01

    The trends associated with business opportunities in the Mexican exploration and production service sector were presented. PEMEX's exploration and production (PEP) is focusing efforts on improving its cost structure to become more competitive. They are doing so by trying to acquire integral services. The company is interested in promoting more participation by suppliers with a good quality record, but since the goods and services procurement process is highly regulated, some companies fail to take advantage of the business opportunities at PEP. The most frequent failures were pointed out and some suggestions on how to prevent them were presented. PEMEX's operating companies were listed along with a PEP ranking for 1997. Crude oil and gas production charts show a gradual increase in production for both, from 1995 to 1998. Capital expenditures have increased from US$ 2.2 billion in 1996 to US$ 4.0 billion in 1998. New procurement strategies and Mexico's procurement regulatory framework were also discussed. The trends driving business opportunities in Mexico have been exploration within the Gulf of Mexico, improved reservoir management, greater natural gas production, and improved safety and environmental performance. New opportunities in the industry include deep water drilling, numerical simulation of reservoirs, nitrogen supply services for secondary recovery, 3D seismic work, compression services and optimization of separation plants. These opportunities suggest that Canadian companies should have greater potential markets in the Mexican E and P service sector. 1 tab., 4 figs.

  13. TDMA demand assignment operation in Telecom 1 business services network

    Science.gov (United States)

    Lombard, D.; Rancy, F.

    Telecom 1 is a French domestic satellite whose main function is the establishment of an intracompany network carrying a wide range of digital services, including digital data, voice, and images, among a large number of earth stations located on the subscriber's premises. This satellite system is to begin operations in 1983 from a geostationary orbit, using five 6-MHz bandwidth transponders in the 14/12 GHz band. TDMA with Demand Assignment will be employed, and the system is designed to provide additional, link-by-link cryptographic or error correction encoding facilities when a high degree of privacy or transmission quality are desired.

  14. 广义计算与商业智能%Generalized Computing and Business Intelligence

    Institute of Scientific and Technical Information of China (English)

    姚敏; 刘虹

    2001-01-01

    Generalized computing is a kind of general intelligent problem solving methods which combine symbolic computing, neurocomputing, fuzzy computing and evolutionary computing in oneness,while business intelligence is a novel type of subject with strong practicability. This paper concisely discusses the fundamental principle of generalized computing, analyzes the actuality and key techniques of business intelligence, and presents a new kind of business intelligence model based on generalized computing.%广义计算是一类融符号计算、神经计算、模糊计算和演化计算于一体的智能型问题求解方法,而商业智能则是一门实用性很强的新型学科.本文简要讨论了广义计算的基本原理,分析了商业智能的发展现状与关键技术,提出了一种新的基于广义计算的商业智能模型.

  15. Knowledge-intensive Business Services: Processing Knowledge and Producing Innovation

    OpenAIRE

    Gallouj, Faïz

    2000-01-01

    International audience; This paper is divided into three parts. The first is given over to a summary of the economic debate on the nature of knowledge and on the distinction between information, knowledge and competences. In Section 2, we examine the basic mechanisms of knowledge processing and production, firstly within the general framework of learning cycles or spirals and then more specifically in the context of KIBS transactions. In Section 3, we seek to mark out the boundary and establi...

  16. A Global Remote Laboratory Experimentation Network and the Experiment Service Provider Business Model and Plans

    Directory of Open Access Journals (Sweden)

    Tor Ivar Eikaas

    2003-07-01

    Full Text Available This paper presents results from the IST KAII Trial project ReLAX - Remote LAboratory eXperimentation trial (IST 1999-20827, and contributes with a framework for a global remote laboratory experimentation network supported by a new business model. The paper presents this new Experiment Service Provider business model that aims at bringing physical experimentation back into the learning arena, where remotely operable laboratory experiments used in advanced education and training schemes are made available to a global education and training market in industry and academia. The business model is based on an approach where individual experiment owners offer remote access to their high-quality laboratory facilities to users around the world. The usage can be for research, education, on-the-job training etc. The access to these facilities is offered via an independent operating company - the Experiment Service Provider. The Experiment Service Provider offers eCommerce services like booking, access control, invoicing, dispute resolution, quality control, customer evaluation services and a unified Lab Portal.

  17. Service and business model for technology enabled and home-based cardiac rehabilitation programs.

    Science.gov (United States)

    Sarela, Antti; Whittaker, Frank; Korhonen, Ilkka

    2009-01-01

    Cardiac rehabilitation programs are comprehensive life-style programs aimed at preventing recurrence of a cardiac event. However, the current programs have globally significantly low levels of uptake. Home-based model can be a viable alternative to hospital-based programs. We developed and analysed a service and business model for home based cardiac rehabilitation based on personal mentoring using mobile phones and web services. We analysed the different organizational and economical aspects of setting up and running the home based program and propose a potential business model for a sustainable and viable service. The model can be extended to management of other chronic conditions to enable transition from hospital and care centre based treatments to sustainable home-based care.

  18. Business Models of E-Government: Research on Dynamic E-Government Based on Web Services

    Science.gov (United States)

    Li, Yan; Yang, Jiumin

    Government transcends all sectors in a society. It provides not only the legal, political and economic infrastructure to support other sectors, but also exerts significant influence on the social factors that contribute to their development. With its maturity of technologies and management, e-government will eventually enter into the time of 'one-stop' services. Among others, the technology of Web services is the major contributor to this achievement. Web services provides a new way of standard-based software technology, letting programmers combine existing computer system in new ways over the Internet within one business or across many, and would thereby bring about profound and far-reaching impacts on e-government. This paper introduced the business modes of e-government, architecture of dynamic e-government and its key technologies. Finally future prospect of dynamic e-government was also briefly discussed.

  19. Cross-Dimensional Modelling Patterns to Empower Pan-European Business to Government Services Interoperability

    Science.gov (United States)

    Lampathaki, Fenareti; Koussouris, Sotiris; Gionis, George; Charalabidis, Yannis; Askounis, Dimitris

    Pan-European policies envisioning a single European market and reduction of administrative burden call for effective, interoperable implementation and transformation of cross-border business-to-government services. Despite the existence of dedicated tools and methodologies that enable modelling and execution of cross-organizational business processes, a service-driven approach, that implies associating legal and business rules on the workflow, binding reusable documents with specific information exchanges among the stakeholders and extracting all-inclusive executable flows, remains to be adopted. In this context, the present paper outlines cross-dimensional patterns for modelling and transforming pan-European Business to Government Services interconnecting processes, data and rules under a common, cross-country prism. Such model-driven patterns foster interoperability on a conceptual and platform-independent basis. Discussion on the results is targeting best practices that can be drawn at research level and is pointing out the key difficulties that have to be tackled due to lack of enterprises' and public organizations' readiness in various countries.

  20. Positioning the human resource business using service level agreements.

    Science.gov (United States)

    Tonks, P; Flanagan, H

    1994-01-01

    Explores the introduction and development of Service Level Agreements (SLAs) in relation to Human Resource Departments. Considers approaches to SLAs and highlights four dimensions necessary for the completion of an SLA. Stresses that Human Resource Specialists should have a thorough understanding of how directorates and other departments relate to one another to provide added value in terms of contribution to the organizational outcomes. Suggests the idea of adding value is an integral part of the SLA process which ensures that it operates as a means to an end and does not become an end in itself. Examines the degree of devolved freedom given to a department to seek work or sell its products outside its Trust/Unit. Scrutinizes the format of SLAs and concludes that the benefits of SLAs for users of Human Resource Departments and the benefits to the Human Resource Departments are similar.

  1. 13 CFR 108.900 - Fees for management services provided to a Small Business by a NMVC Company or its Associate.

    Science.gov (United States)

    2010-01-01

    ... 13 Business Credit and Assistance 1 2010-01-01 2010-01-01 false Fees for management services provided to a Small Business by a NMVC Company or its Associate. 108.900 Section 108.900 Business Credit... Small Businesses by NMVC Companies Management Services and Fees § 108.900 Fees for management...

  2. Using community partners to deliver low-cost and effective emergency management and business continuity services.

    Science.gov (United States)

    Thomas, Joan; Roggiero, Jean Paul; Silva, Brian

    2010-11-01

    Small to medium-sized organisations enhance their business mission as well as their communities by continuing to offer services in extreme circumstances. Developing emergency preparedness and business continuity plans that are cost-effective, comprehensive and operational for small to medium-sized organisations with limited resources requires a consistent, supportive, hands-on approach over time with professionals to create appropriate and sustainable strategies. Using a unique, multi-layered and applied approach to emergency preparedness training, organisations have successfully created plans that are effective and sustainable.

  3. DOES THE UPPSALA INTERNATIONALIZATION MODEL EXPLAIN THE INTERNATIONALIZATION PROCESS OF PROFESSIONAL BUSINESS SERVICE FIRMS?

    Directory of Open Access Journals (Sweden)

    Magda Górska

    2013-06-01

    Full Text Available The aim of this contribution is to verify if the Uppsala Model with later variations introduced by the authors is the right framework to explain internationalization process of Professional Business Service Firms (PBSFs. The focus is placed on the entry of one type of PBSFs, namely advertising agencies into the Chinese market. The example is based on a case study. This paper deliberates about identified factors in the internationalization process of advertising agencies that fit to the Uppsala model and about factors that deviate from it. Several stages are identified in the entrance of advertising agencies into the Chinese market. These are as follows: initial stage - external agent, participation stage - representative office, establishment stage - joint venture, network expansion stage – branch offices and other joint ventures. The presence of stages suggests that the Uppsala model may prove useful in explanation of foreign entry strategies in PBSFs in general. In addition to that, support is also found for market entry due to networking activities. Client following was identified as most common entry mode in the studied group of PBSFs.

  4. The business of planning your practice: success is no accident.

    Science.gov (United States)

    Crow, G L

    1996-01-01

    Not all businesses succeed. A successful business beings with a well-executed business plan. A business plan is essential for the nurse practitioner who is attempting to open a practice. To finance your practice you need a business plan that identifies your purpose, the market you will service, how the practice will be financed, and the general business structure. The importance of planning your practice cannot be overemphasized. A business plan can lessen the likelihood of failure.

  5. Communication Collocations of the Lexeme Geld in General and Business German

    Directory of Open Access Journals (Sweden)

    Mirna Hocenski-Dreiseidl

    2010-07-01

    Full Text Available The authors aim to analyse and compare the lexeme Geld and its collocations on the grammatical and semantic levels in general and in business German. A special emphasis will be put on the importance of the communicative function that this lexeme and its collocations have in the language of banking. The paper also has a practical purpose. Its applicability in teaching is envisaged to improve the communicative competence of students of economics.

  6. Postcolonial Sub-Saharan 1 State and Contemporary General Business Environment. Selected Issues

    Directory of Open Access Journals (Sweden)

    Tomasz W. Kolasinski

    2015-06-01

    Full Text Available Purpose: The paper presents the results of a qualitative analysis of selected aspects of general business environment. The author strives to answer the following question formulated in the context of postcolonial deliberations: has the general business environment been affected by European colonialism? Methodology: Semantic and semiotic analysis of primary sources (statistical data and research findings formulated by international organisations, such as the World Bank, OECD, UNIDO and secondary sources (scientific and research studies of Polish and foreign authors based on primary sources; literature review. Findings: In the postcolonial perspective, qualitative analysis shows neither a positive nor a negative impact of colonialism on the contemporary general business environment. If certain signs of its deterioration are observed, they are mostly due to the erosion of state capacity, whose origins can be traced back to the Berlin Conference. Originality: Papers on Postcolonial Management and Critical Management Studies (CMS bridge the gap in literaturę pertaining to management issues, especially in Poland. Due to their interdisciplinary nature, Postcolonial Management and CMS cover a broad range of research areas (i.e. theory of state and nation, sociology, economic history. They pertain to both economics an management, and are therefore difficult to classify.

  7. BUSINESS ACCEPTANCE OF INFORMATION AND COMMUNICATION TECHNOLOGIES: AN STUDY OF THE SERVICE SECTOR

    Directory of Open Access Journals (Sweden)

    Maria José Martín De Hoyos

    2007-05-01

    Full Text Available The aim of this paper is to analyse the level of development reached by some Information and Communication Technologies (ICT such as web pages, e-mail, EDI, and business management software in the business world. To this end, we have concentrated on the business behaviour of the service sector. Nevertheless, the technological development demanded changes depending on the activity of the firm, so the mediator effect of the industry has been tested in the process of acceptance of innovations. Our results show the technology acceptance process is influenced by the perception of both the usefulness and the ease of use of such innovation. Moreover, the industry effect mediates the technological behaviour of the firm; meanwhile, if the firms performs a “traditional activity”, there are less incentives to implement the innovation.

  8. Enforcement of entailment constraints in distributed service-based business processes.

    Science.gov (United States)

    Hummer, Waldemar; Gaubatz, Patrick; Strembeck, Mark; Zdun, Uwe; Dustdar, Schahram

    2013-11-01

    A distributed business process is executed in a distributed computing environment. The service-oriented architecture (SOA) paradigm is a popular option for the integration of software services and execution of distributed business processes. Entailment constraints, such as mutual exclusion and binding constraints, are important means to control process execution. Mutually exclusive tasks result from the division of powerful rights and responsibilities to prevent fraud and abuse. In contrast, binding constraints define that a subject who performed one task must also perform the corresponding bound task(s). We aim to provide a model-driven approach for the specification and enforcement of task-based entailment constraints in distributed service-based business processes. Based on a generic metamodel, we define a domain-specific language (DSL) that maps the different modeling-level artifacts to the implementation-level. The DSL integrates elements from role-based access control (RBAC) with the tasks that are performed in a business process. Process definitions are annotated using the DSL, and our software platform uses automated model transformations to produce executable WS-BPEL specifications which enforce the entailment constraints. We evaluate the impact of constraint enforcement on runtime performance for five selected service-based processes from existing literature. Our evaluation demonstrates that the approach correctly enforces task-based entailment constraints at runtime. The performance experiments illustrate that the runtime enforcement operates with an overhead that scales well up to the order of several ten thousand logged invocations. Using our DSL annotations, the user-defined process definition remains declarative and clean of security enforcement code. Our approach decouples the concerns of (non-technical) domain experts from technical details of entailment constraint enforcement. The developed framework integrates seamlessly with WS-BPEL and the Web

  9. Decision support system in an international-voice-services business company

    Science.gov (United States)

    Hadianti, R.; Uttunggadewa, S.; Syamsuddin, M.; Soewono, E.

    2017-01-01

    We consider a problem facing by an international telecommunication services company in maximizing its profit. From voice services by controlling cost and business partnership. The competitiveness in this industry is very high, so that any efficiency from controlling cost and business partnership can help the company to survive in the very high competitiveness situation. The company trades voice traffic with a large number of business partners. There are four trading schemes that can be chosen by this company, namely, flat rate, class tiering, volume commitment, and revenue capped. Each scheme has a specific characteristic on the rate and volume deal, where the last three schemes are regarded as strategic schemes to be offered to business partner to ensure incoming traffic volume for both parties. This company and each business partner need to choose an optimal agreement in a certain period of time that can maximize the company’s profit. In this agreement, both parties agree to use a certain trading scheme, rate and rate/volume/revenue deal. A decision support system is then needed in order to give a comprehensive information to the sales officers to deal with the business partners. This paper discusses the mathematical model of the optimal decision for incoming traffic volume control, which is a part of the analysis needed to build the decision support system. The mathematical model is built by first performing data analysis to see how elastic the incoming traffic volume is. As the level of elasticity is obtained, we then derive a mathematical modelling that can simulate the impact of any decision on trading to the revenue of the company. The optimal decision can be obtained from these simulations results. To evaluate the performance of the proposed method we implement our decision model to the historical data. A software tool incorporating our methodology is currently in construction.

  10. A generalized Web Service response time metric to support collaborative and corroborative Web Service monitoring

    CSIR Research Space (South Africa)

    Makitla, I

    2015-12-01

    Full Text Available In this paper, we describe the development of a generalized metric for computing response time of a web service. Such a generalized metric would help to develop consensus with regards to the meanings of contracted Quality of Service (QoS) parameters...

  11. Design and value of service oriented technologies for smart business networking

    NARCIS (Netherlands)

    Alt, R.; Smits, M.T.; Beverungen, D.; Tuunanen, T.; Wijnhoven, F.

    2014-01-01

    Business networks that effectively use technologies and outperform competing networks are known as smart business networks. Theory hypothesizes that smart business networking requires a ‘Networked Business Operating System’ (NBOS), a technological architecture consisting of business logic, that enab

  12. Critical success factors for business intelligence in the South African financial services sector

    Directory of Open Access Journals (Sweden)

    Lionel Dawson

    2013-02-01

    Full Text Available Background: Business intelligence (BI has become an important part of the solution to providing businesses with the vital decision-making information they need to ensure sustainability and to build shareholder value. Critical success factors (CSFs provide insight into those factors that organisations need to address to improve new BI projects’ chances of success.Objectives: This research aimed to determine which CSFs are the most important in the financial services sector of South Africa.Method: The authors used a Delphi-technique approach with key project stakeholders in three BI projects in different business units of a leading South African financial services group.Results: Authors regarded CSF categories of ‘committed management support and champion’,‘business vision’, ‘user involvement’ and ‘data quality’ as the most critical for BI success.Conclusions: Researchers in the BI field should note that the ranking of CSFs in this study only correlate partially with those a European study uncovered. However, the five factors the authors postulated in their theoretical framework ranked in the seven highest CSFs. Therefore, they provide a very strong validation of the framework. Research in other industries and other emerging economies may discover similar differences and partial similarities. Of special interest would be the degree of correlation between this study and future, and similar emerging market studies. Practitioners, especially BI project managers, would do well to check that they address the CSFs the authors uncovered before undertaking BI projects.

  13. Developing a Business Model for a Podcast Streaming Service : Case Study Analysis of Online Streaming Businesses and Identification of Success Factors

    OpenAIRE

    Schmitz, Simon

    2015-01-01

    This study examines characteristics of successful online streaming businesses and proposes with the new gained insights a scalable business model solution for a podcast streaming service. As podcasts have just recently regained popularity after ten years of existence, there is an open opportunity to capitalize on the growing market of listeners. With the emergence of new formats and high-end studio productions such as ‘Serial’, the most accessed podcast to date, the podcast industry is becomi...

  14. Towards a Common Platform to Support Business Processes, Services and Semantics

    Science.gov (United States)

    Piprani, Baba

    The search for the Holy Grail in achieving interoperability of business processes, services and semantics continues with every new type or search for the Silver Bullet. Most approaches towards interoperability either are focusing narrowly on the simplistic notion using technology supporting a cowboy-style development without much regard to metadata or semantics. At the same time, the distortions on semantics created by many of current modeling paradigms and approaches - including the disharmony created by multiplicity of parallel approaches to standardization - are not helping us resolve the real issues facing knowledge and semantics management. This paper will address some of the issues facing us, like: What have we achieved? Where did we go wrong? What are we doing right? - providing an ipso-facto encapsulated candid snapshot on an approach to harmonizing our approach to interoperability, and propose a common platform to support Business Processes, Services and Semantics.

  15. Organizational culture profile of service and manufacturing businesses in México

    Directory of Open Access Journals (Sweden)

    María Teresa de-la-Garza-Carranza

    2011-06-01

    Full Text Available The organizational cultures of service and manufacturing firms in the central area of Mexico were assessed using the Cameron & Quinn (1999 Organizational Culture Assessment Instrument (OCAI for sample of 307 workers. To identify differences, a comparison was made between the four organizational cultures: clan, adhocracy, market and hierarchical. Results show significant differences related to the business, its size, and the gender and the hierarchical position of the worker

  16. The Management of Law Firms Using Business Process Management, Document Management and Web Services Integration

    OpenAIRE

    Roxana Maria Petculet

    2012-01-01

    The aim of this paper is to present the technical solution implemented in the present context for the management of law firms. The informational system consists of the automation of business processes using a BPM engine and electronic archiving using a DMS. The communication between the two modules is made by invoking web services. The whole system integrates modules like: project management, contract management, invoice management, collection, CRM, reporting.

  17. The Management of Law Firms Using Business Process Management, Document Management and Web Services Integration

    Directory of Open Access Journals (Sweden)

    Roxana Maria Petculet

    2012-03-01

    Full Text Available The aim of this paper is to present the technical solution implemented in the present context for the management of law firms. The informational system consists of the automation of business processes using a BPM engine and electronic archiving using a DMS. The communication between the two modules is made by invoking web services. The whole system integrates modules like: project management, contract management, invoice management, collection, CRM, reporting.

  18. [Essence, goals, formation of information field and general methodology of the development of a business plan for stomatology institutions].

    Science.gov (United States)

    Kamalov, R Kh; Pavlovskiĭ, L N

    2005-12-01

    A private stomatology clinics (institution) can not operate in market system of management with benefit without clear guiding lines and a real business plan. Entrepreneurs meet many different issues during organizing stomatology business, as follows: what categories of population will address to the clinics, what financial resources an entrepreneur we need to realize a project, does the project justify itself economically etc? A business plan is created to answer the questions mentioned above. The article considers essence, goals, formation of information field and general methodology of the development of a business plan for stomatology institutions.

  19. Rethinking Service Companies’ Business Logic: Do We Need a Customer-Dominant Logic as a Guideline?

    OpenAIRE

    Heinonen, kristina; Strandvik, Tore; Mickelsson, Karl-Jacob; Edvardsson, Bo; Sundström, Erik; Andersson, Per

    2009-01-01

    Purpose –This paper explores and expands the roles of customers and companies in creating value by introducing a new a customer-based approach to service. The customer’s logic is examined as being the foundation of a customer-based marketing and business logic. Design/methodology/approach – The authors argue that both goods-dominant logics and service-dominant logics are provider-dominant. Contrasting the customer-dominant logic with provider-dominant logics, the paper examines the creation o...

  20. Issues and lessons learned in planning and implementing Energy Extension Service small business programs: some case examples

    Energy Technology Data Exchange (ETDEWEB)

    1979-03-23

    As part of an effort to lower energy-consumption levels among individuals and small establishments that use energy, the Energy Extension Service, operating in ten pilot states, has implemtned programs which focus on the particular needs of small businesses. In Alabama, Auburn University provides information and analyses to test the feasibility of using alternative fuels for small businesses. In Connecticut, the Department of Commerce provides audits to businesses throughout the state. In Michigan, the Department of Commerce, through two contractors, provides seminars to one tenth of the small businesses in southeastern Michigan. In New Mexico, the small-business program provides demonstration audits of small businesses using alternative energy sources. In Pennsylvania, EES, in connection with Pennsylvania State Univ., provides technical assistance to small businesses throughout the state. In Tennessee, the program provides audits, seminars, and counseling services to small businesses in three of that state's counties. In Texas, the Texas A and M College of Engineering operates an information retrieval system for small manufacturers through a bi-monthly bulletin. In Seattle, Washington, the small-business program provides audits to ''Mom and Pop'' type businesses in two of that city's neighborhoods. In Wisconsin, the Univ. of Wisconsin provides seminars and audits to hospitality industry businesses. In Wyoming, the small-business program provides seminars to firms in the building industry. This case study was prepared in order to describe these programs in further detail, and is presented in two sections. The first section consists of papers on topics of particular concern for persons operating or planning a small-business program. The second section provides a summary description of the small-business programs operating in each of the ten pilot states.

  1. WLAN Hot Spot services for the automotive and oil industries. A business analysis

    Energy Technology Data Exchange (ETDEWEB)

    Pau, F. [Rotterdam School of Management, Erasmus Research Institute of Management ERIM, Rotterdam (Netherlands); Oremus, M.H.P. [Rolls Royce (BMW) Germany, Dahlewitz (Germany)

    2003-04-01

    While you refuel for gas, why not refuel for information or download vehicle data? This paper analyzes in extensive detail the user segmentation by vehicle usage, service offering, and full business models from WLAN (Wireless Local Area Network) hot spot services delivered to vehicles (private, professional, public) around gas stations. Also analyzed are the parties which play a role in such service authorization, provisioning and delivery, with all the dependencies modelled by attributed digraphs. Service planning is included as to WLAN base station capabilities. Five year financial models (CAPEX,OPEX), and data pertain to two possible service suppliers: multi-service oil companies, and mobile service operators (or MVNO). Model optimization on the return-on-investment (ROI) is carried out for different deployment scenarios, geographical coverage assumptions, as well as tariff structures. Comparison is also being made with public GPRS data services, as precursors for 3G services, and the effect of WLAN roaming is analyzed. Analysis shows that due to manpower costs and marketing costs, suitable ROI will not be achieved unless externalities are accounted for and innovative tariff structures are introduced. Open issues and further research are outlined. Further work is carried out, also with automotive electronics sector, wireless systems providers, wireless terminals platform suppliers, and vehicle manufacturers.

  2. Service-Learning General Chemistry: Lead Paint Analyses

    Science.gov (United States)

    Kesner, Laya; Eyring, Edward M.

    1999-07-01

    Houses painted with lead-based paints are ubiquitous in the United States because the houses and the paint have not worn out two decades after federal regulations prohibited inclusion of lead in paint. Remodeling older homes thus poses a health threat for infants and small children living in those homes. In a service-learning general chemistry class, students disseminate information about this health threat in an older neighborhood. At some of the homes they collect paint samples that they analyze for lead both qualitatively and quantitatively. This service-learning experience generates enthusiasm for general chemistry through the process of working on a "real" problem. Sample collection familiarizes the students with the concept of "representative" sampling. The sample preparation for atomic absorption spectroscopic (AAS) analysis enhances their laboratory skills. The focus of this paper is on the mechanics of integrating this particular service project into the first-term of the normal general chemistry course.

  3. Impact of Knowledge Intensive Business Services on Economic Performance of Sectors and Regions

    Directory of Open Access Journals (Sweden)

    Laurenţiu Tăchiciu

    2016-02-01

    Full Text Available The role of knowledge intensive services in today's economy are among the topics most frequently addressed in recent years by researchers. The major interest is targeting in particular services provided to enterprises, known internationally as knowledge intensive business services or, by abbreviation, KIBS. As a sector of the economy, KIBS consists of enterprises specializing in providing to other businesses services that require intensive use of advanced knowledge, thus characterized by the fact that intellectual input has a decisive share in the value added. Usually are considered part of this sector undertakings which have as object of activity the provision of services in the fields of research and development, design and technical assistance in implementing of new technologies including information and communication, training, management consulting, marketing and advertising, quality assurance and certification, accounting and auditing, legal consulting and assistance, architecture and construction engineering. According to the statistical classification NACE rev2, much of KIBS can be found in divisions 62, 63, 69, 71-74.

  4. Digital services in the 21st century a strategic and business perspective

    CERN Document Server

    Sanchez, Antonio

    2017-01-01

    Digital Services in the 21st Century provides a holistic approach to understanding telecommunications by addressing the emergence and dominance of new digital services, consumer and economic dynamics, and the creation of content by service providers. The authors cover the main products and services that are provided by telecommunications operators (in general information and communication technologies providers). Key topics discussed include enriched communications, fixed and mobile broadband, financial services for unbanked customers in emerging markets, Pay TV, data communications for machines, and digital home. As opposed to technical-driven textbooks, this book also addresses customer demand and the competitive nature between telecommunications operators and Internet providers that compete to provide compelling services.

  5. Views, Beliefs, and Opinions of Secondary Business Education by State Employment Service Managers and Secondary Principals in the Pacific Northwest.

    Science.gov (United States)

    Brumley, Debbie; And Others

    1993-01-01

    Responses from 69 of 92 state employment service managers and 199 of 240 secondary principals in Idaho, Oregon, and Washington indicated that managers viewed business competencies and classes as significantly more important than principals do. A business course for all students was supported by 88% of managers and 34% of principals. (SK)

  6. WebGen-WPS – Web service for cartographic generalization

    Directory of Open Access Journals (Sweden)

    Kristina Jezdić

    2013-06-01

    Full Text Available The development of web services technology and standardization of spa­tial data usage have initiated the process of automatization of cartogra­phic generalization on the Internet.There are two ways by which web supported cartographic generalization can be accomplished (Foerster 2010:1. Limited control of data representation (selection of layers and symbolization2. Complete control of the generalization process (usage of all generalization procedures with selection of specific parametersThe first option is for users that are amateurs in cartographic generalization, and it enables them to have limited control over the shaping of map content. The second option is intended to be used by experts in cartographic generalization which would support development of automated systems for cartographic generalization.

  7. 48 CFR 52.219-27 - Notice of Total Service-Disabled Veteran-Owned Small Business Set-Aside.

    Science.gov (United States)

    2010-10-01

    ...-Disabled Veteran-Owned Small Business Set-Aside (MAY 2004) (a) Definition. Service-disabled veteran-owned... 48 Federal Acquisition Regulations System 2 2010-10-01 2010-10-01 false Notice of Total Service... CONTRACT CLAUSES Text of Provisions and Clauses 52.219-27 Notice of Total Service-Disabled...

  8. The Relationship Between Learning Orientation And Business Performance And The Moderating Effect Of Competitive Advantage: A Service Organization Perspective

    Directory of Open Access Journals (Sweden)

    Louis A. Martinette

    2012-03-01

    Full Text Available This study examines the influence of learning orientation on business performance (the achievement of sales and profit objectives in the context of pure service.  The conceptual framework used in this research has been drawn from marketing, finance, and organizational behavior theory. Specifically, relationships related to learning orientation, sources of competitive advantage, and business performance have been identified.  This research develops and tests a framework about learning orientation and its consequences in an organization. Specifically, this study focused on several research questions, including:  1“Is there a relationship between learning orientation and business performance in terms of the achievement of sales and profit objectives in pure service and service-reliant organizations?”, 2 “Is there a relationship between learning orientation and competitive advantage in pure service and service-reliant organizations?”, and 3 “Does competitive advantage moderate the relationship between learning orientation and business performance in pure service and service-reliant organizations?”   A survey-based research methodology is used to explore these research questions and pertinent findings reported in the light of previous studies (Martinette, 2006, Martinette and Obenchain-Leeson, 2010.   The findings of this study suggested that competitive advantage moderates the relationship between learning orientation and business performance in pure service and service-reliant organizations.

  9. Referrals from general practitioners to a social services department.

    Science.gov (United States)

    Sheppard, M G

    1983-01-01

    One year's referrals from general practitioners to a social services department were studied. There was a low referral rate and a bias towards women, the elderly and the less affluent. The referrals were predominantly made for practical help with problems of ill health. A high proportion of clients were allocated to non-social work staff, and the social service intervention, generally of short duration, showed a sympathetic response to the practical requests of general practitioners. The limited use of social workers by doctors is considered to be the result of ignorance or scepticism about psychodynamic social work skills. Closer liaison between general practitioners and social workers, and a clearer presentation by social workers of their professional skills, are suggested solutions to this problem.

  10. A Business Process Management System based on a General Optimium Criterion

    Directory of Open Access Journals (Sweden)

    Vasile MAZILESCU

    2009-01-01

    Full Text Available Business Process Management Systems (BPMS provide a broadrange of facilities to manage operational business processes. These systemsshould provide support for the complete Business Process Management (BPMlife-cycle [16]: (redesign, configuration, execution, control, and diagnosis ofprocesses. BPMS can be seen as successors of Workflow Management (WFMsystems. However, already in the seventies people were working on officeautomation systems which are comparable with today’s WFM systems.Recently, WFM vendors started to position their systems as BPMS. Our paper’sgoal is a proposal for a Tasks-to-Workstations Assignment Algorithm (TWAAfor assembly lines which is a special implementation of a stochastic descenttechnique, in the context of BPMS, especially at the control level. Both cases,single and mixed-model, are treated. For a family of product models having thesame generic structure, the mixed-model assignment problem can be formulatedthrough an equivalent single-model problem. A general optimum criterion isconsidered. As the assembly line balancing, this kind of optimisation problemleads to a graph partitioning problem meeting precedence and feasibilityconstraints. The proposed definition for the "neighbourhood" function involvesan efficient way for treating the partition and precedence constraints. Moreover,the Stochastic Descent Technique (SDT allows an implicit treatment of thefeasibility constraint. The proposed algorithm converges with probability 1 toan optimal solution.

  11. Examining the Key Factors Affecting e-Service Quality of Small Online Apparel Businesses in Malaysia

    Directory of Open Access Journals (Sweden)

    Che Nawi Noorshella

    2015-04-01

    Full Text Available e-Service quality (eSQ is increasingly recognized as an important aspect, as well as the key to determining the competitive advantage and factor in the long-term retention of firms operating online. This study, therefore, is aimed at identifying the key determinants of eSQ among the small online apparel businesses in Malaysia. This study used a cross-sectional design, and data were collected from 765 customers who purchased apparel online at the point-of-purchase. Findings of this study indicate that “product information quality,” “website design,” “security and privacy,” and “expected consumer service” are the key determinants of eSQ among small online apparel businesses in Malaysia. The implication for the owner-managers of the apparel businesses in Malaysia is that they must be aware of the significance of the key eSQ indicators while designing their businesses, to attract and retain customers.

  12. 77 FR 5020 - General Services Administration Acquisition Regulation; Information Collection; GSA Form 527...

    Science.gov (United States)

    2012-02-01

    ... ADMINISTRATION General Services Administration Acquisition Regulation; Information Collection; GSA Form 527... and Financial Information'' on your attached document. Fax: (202) 501-4067. Mail: General Services... provided. SUPPLEMENTARY INFORMATION: A. Purpose The General Services Administration will be requesting...

  13. 24 CFR 203.500 - Mortgage servicing generally.

    Science.gov (United States)

    2010-04-01

    ... HOUSING AND URBAN DEVELOPMENT MORTGAGE AND LOAN INSURANCE PROGRAMS UNDER NATIONAL HOUSING ACT AND OTHER AUTHORITIES SINGLE FAMILY MORTGAGE INSURANCE Servicing Responsibilities General Requirements § 203.500... for denial of insurance benefits, but failure to comply will be cause for imposition of a civil...

  14. BUSINESSES

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Beijing Auto Base broke ground in Shunyi A ceremony was held on Feb 19 for the R &D base.Wang Dazong,general manager of Beiqi,told the audience that 2 out of 3 locally owned cars will share the same lines with the Mercedes cars.

  15. Conceptual Model of Business Situation of Attraction and Reproduction of Temporary Personnel of the Event Service

    Directory of Open Access Journals (Sweden)

    Donets Oleksiy S.

    2014-01-01

    Full Text Available The article considers importance of formation of the acting system of personnel management, since personnel determines the competitive potential and competitive advantages of an organisation. It develops a cognitive model of a business situation, which helps to present the process of attraction and reproduction of temporary personnel at enterprises, which deal with organisation of large-scale events, and influence of the factors upon each other. It builds a conceptual model of a business situation of attraction and reproduction of temporary personnel of the event service and, on its basis, offers a model of decision making with the use of elements of fuzzy logic on selection of a specialist for a specific position. It allocates main characteristics of employees, which are taken into account when forming decisions regarding taking on a candidate.

  16. Capability-Driven Design of Business Service Ecosystem to Support Risk Governance in Regulatory Ecosystems

    Directory of Open Access Journals (Sweden)

    Christophe Feltus

    2017-04-01

    Full Text Available Risk-based regulation and risk governance gain momentum in most sectorial ecosystems, should they be the finance, the healthcare or the telecommunications ecosystems. Although there is a profusion of tools to address this issue at the corporate level, worth is to note that no solution fulfils this function at the ecosystem level yet. Therefore, in this article, the Business Service Ecosystem (BSE metamodel is semantically extended, considering the Capability as a Service (CaaS theory, in order to raise the enterprise risk management from the enterprise level up to the ecosystem level. This extension allows defining a concrete ecosystem metamodel which is afterwards mapped with an information system risk management model to support risk governance at the ecosystem level. This mapping is illustrated and validated on the basis of an application case for the Luxembourgish financial sector applied to the most important concepts from the BSE: capability, resource, service and goal.

  17. Information sharing between different groups: a qualitative study of information service to business in Japanese public libraries

    Directory of Open Access Journals (Sweden)

    Shunsaku Tamura

    2007-01-01

    Full Text Available Introduction. This paper is the first report of a research project on the effects of information service to business in Japanese public libraries. The overall goals of the project are to develop a conceptual framework for understanding effects of a library service and then to examine them in business information service. The objective of this first report is to get an overview of current practice of business information service in Japanese public libraries and examine images of users and uses by librarians in charge. Method. The project consists of three stages. At the first stage a series of field trips was conducted with semi-structured interviews in 22 libraries all over Japan and a focused group interview of librarians in charge of the service was also conducted (not reported here. Results. A variety of services are provided by public libraries. Levels of reference service and relationships with other agencies and organizations are the most important factors in determining the nature and kind of service provided. The process of providing the service is actually a complex process influenced by many factors. Conclusion. . Results suggest strongly the complex process of value creation. Images of users and uses are formed not only by direct contact with users but as a result of this complex process. Sometimes images have political connotations as both librarians and other stakeholders hope the service to be useful in promoting local business and/or industry and advancing local lives.

  18. A Business Analysis of a SKYLON-based European Launch Service Operator

    Science.gov (United States)

    Hempsell, Mark; Aprea, Julio; Gallagher, Ben; Sadlier, Greg

    2016-04-01

    Between 2012 and 2014 an industrial consortium led by Reaction Engines conducted a feasibility study for the European Space Agency with the objective to explore the feasibility of SKYLON as the basis for a launcher that meets the requirements established for the Next Generation European Launcher. SKYLON is a fully reusable single stage to orbit launch system that is enabled by the unique performance characteristic of the Synergetic Air-Breathing Rocket Engine and is under active development. The purpose of the study which was called "SKYLON-based European Launch Service Operator (S-ELSO)" was to support ESA decision making on launch service strategy by exploring the potential implications of this new launch system on future European launch capability and the European industry that supports it. The study explored both a SKYLON operator (S-ELSO) and SKYLON manufacturer as separate business ventures. In keeping with previous studies, the only strategy that was found that kept the purchase price of the SKYLON low enough for a viable operator business was to follow an "airline" business model where the manufacturer sells SKYLONs to other operators in addition to S-ELSO. With the assumptions made in the study it was found that the SKYLON manufacturer with a total production run of between 30 and 100 SKYLONs could expect an Internal Rate of Return of around 10%. This was judged too low for all the funding to come from commercial funding sources, but is sufficiently high for a Public Private Partnership. The S-ELSO business model showed that the Internal Rate of Return would be high enough to consider operating without public support (i.e. commercial in operation, irrespective of any public funding of development), even when the average launch price is lowered to match the lowest currently quoted price for expendable systems.

  19. New Bangalores? The role of Central and Eastern Europe in business and IT services offshoring

    Directory of Open Access Journals (Sweden)

    Zoltan Gal

    2013-09-01

    Full Text Available The paper discusses how the second global shift in business services provision and corporate restructuring open up new offshoring opportunities into Central and Eastern Europe (CEE. It explores three issues: First, it builds upon the theoretical framework of the ‘new paradigm of globalization, which considers offshoring as one of the most important globalizing forces of recent time. This results in a shift in global trade, namely from ‘trade in goods’ to ‘trade in tasks’ determined by the changing trends in the division of labour. Second, the paper gives an overview of services relocation into CEE in comparison with its Asian counterparts. As the EU expanded eastwards, the opportunities for European corporations to offshore their business services to these ‘nearshore’ locations increased. Building on the region’s nearshoring advantages such as geographical-cultural proximity and on their multilingual graduate sup ply, CEE is likely to utilise more value added quality-driven BPO and KPO services. Third, the paper examines the implications of offshoring for the home markets in CEE assessing its impact on their locations. It reveals the role of offshoring activities in the metropolitan transformation and discusses the factors that make the capital cities an increasingly attractive option for companies to relocate their services. Despite CEE has taken advantage on the trend supported by the global service delivery models reducing dependency on any single location, its further growth may be influenced by the worsening macro-conditions, and future prospect of the region depends largely on government incentives and on the success of exploiting talent pools offered by its provincial cities.

  20. The evolution of business incubators: comparing demand and supply of business incubation services across different incubator generations

    NARCIS (Netherlands)

    Bruneel, J.; Ratinho, Tiago; Clarysse, B.; Groen, Arend J.

    2012-01-01

    Business incubators (BIs) have been established around the world to stimulate new business creation. Whilst it is accepted that incubation models have evolved, little is known about whether existing incubators have adjusted their value proposition to incorporate recent incubation paradigms or have

  1. Construction of an evaluation system for the service capabilities of government to business (G2B) web portals

    Institute of Scientific and Technical Information of China (English)

    WANG; Fang; ZHAI; Lina

    2009-01-01

    On the basis of analyzing both domestic and foreign evaluation systems for the e-government and also taking into account of the current situation of government portals in urban centers,the paper is aimed to construct an evaluation system primarily for the measurement of the service capability of business-oriented G2B portals of local governments in general and those G2B portals of the new development zones in particular.This system is composed of 6 first tier indicators,18 second tier indicators and 90 third tier indicators.And the weight of each indicator is determined by Delphi Method and Analytic Hierarchy Process(AHP)Method.Subsequently,we used this system to evaluate the government portals of Tianjin Binhai New Area and Shanghai Pudong New Area and proved to have the desired practicability.

  2. 77 FR 13329 - Information Collection; Small Business Size Representation

    Science.gov (United States)

    2012-03-06

    ...; Small Business Size Representation AGENCIES: Department of Defense (DOD), General Services... representation. DATES: Submit comments on or before: May 7, 2012. ADDRESSES: Submit comments identified by Information Collection 9000- 0163, Small Business Size Representation, by any of the following methods...

  3. Strategic FM Procurement: an issue of aligning services to business needs

    DEFF Research Database (Denmark)

    Katchamart, Akarapong; Shiem-shin, Danny Then

    2014-01-01

    Purpose – To illustrate the interdependence between business need and strategic decision on facilities management (FM) procurement model. This interdependence underpins the reason behind strategic decision on FM procurement. It would assist decision makers on FM services procurement that fulfills...... on a limited number of detailed case studies, further empirical verification of various types of organizations and contexts will be needed. Originality/value Although this proposed approach is formulated within the context of FM procurement, its applications can be applied to other organizational support...

  4. RETHINKING VALUE: A VALUE-CENTRIC MODEL OF PRODUCT, SERVICE AND BUSINESS DEVELOPMENT

    DEFF Research Database (Denmark)

    Randmaa, Merili; Mougaard, Krestine; Howard, Thomas J.

    2011-01-01

    Globalization and information technologies have made the economical landscape more transparent and customers smarter, more demanding and networked. Companies can see these changes as a threat to their business or as an opportunity to differentiate in the market and be a Prime Mover, by re...... that seeing value from multi-disciplinary viewpoint opens up some unused opportunities for the companies to overcome barriers within a value system, design integrated products and services, work more effectively, co-create value with customers, make use of word-of-mouth promotion and achieve long...

  5. Business models for Serious Games developers - transition from a product centric to a service centric approach

    DEFF Research Database (Denmark)

    Hauge, Jannicke Baalsrud; Wiesner, Stefan; Sanchez, Rosa Garcia

    2014-01-01

    In the context of the serious games industry, up to now the most commonly used business models (BM) among developers representing small and medium enterprises (SMEs) consists in offering an individual product to the customer, based on tailored one-of a kind production. Such production has high co...... application fields of SG, before it presents two examples of a successful transition towards a service oriented BM within the same fields Based on this, it finally discusses the opportunities and the threats of using such BMs for SG developers....

  6. Value-added strategy models to provide quality services in senior health business.

    Science.gov (United States)

    Yang, Ya-Ting; Lin, Neng-Pai; Su, Shyi; Chen, Ya-Mei; Chang, Yao-Mao; Handa, Yujiro; Khan, Hafsah Arshed Ali; Elsa Hsu, Yi-Hsin

    2017-06-20

    The rapid population aging is now a global issue. The increase in the elderly population will impact the health care industry and health enterprises; various senior needs will promote the growth of the senior health industry. Most senior health studies are focused on the demand side and scarcely on supply. Our study selected quality enterprises focused on aging health and analyzed different strategies to provide excellent quality services to senior health enterprises. We selected 33 quality senior health enterprises in Taiwan and investigated their excellent quality services strategies by face-to-face semi-structured in-depth interviews with CEO and managers of each enterprise in 2013. A total of 33 senior health enterprises in Taiwan. Overall, 65 CEOs and managers of 33 enterprises were interviewed individually. None. Core values and vision, organization structure, quality services provided, strategies for quality services. This study's results indicated four type of value-added strategy models adopted by senior enterprises to offer quality services: (i) residential care and co-residence model, (ii) home care and living in place model, (iii) community e-business experience model and (iv) virtual and physical portable device model. The common part in these four strategy models is that the services provided are elderly centered. These models offer virtual and physical integrations, and also offer total solutions for the elderly and their caregivers. Through investigation of successful strategy models for providing quality services to seniors, we identified opportunities to develop innovative service models and successful characteristics, also policy implications were summarized. The observations from this study will serve as a primary evidenced base for enterprises developing their senior market and, also for promoting the value co-creation possibility through dialogue between customers and those that deliver service.

  7. Strategies business of the unit providing services of virtual training – unipanamericana compensar.

    Directory of Open Access Journals (Sweden)

    Jenny Marcela Cardona Bedoya

    2015-03-01

    Full Text Available This article presents the results of processes thesis of "Master in Management and Marketing Management and Global New Markets" for the University Camilo José Cela. The data collection is done through an exploratory research and the study of business unit Unit Providing Services of Virtual Training Unipanamericana - Compensate. Considering secondary sources we identified: 1 The most important in the world and in Colombia at the level of new technologies, 2 The development trends of the array Mic Mac establishes the relationship between trends and portfolio of the business unit. And 3 Identify the growth of applications and the impact of E-learning. The collection and analysis of information on the qualitative method developed through interviews, aiming to identify trends that impact the marketing plan. In the analysis were found four trends that impact the line of business: The joint educational levels, The new educational experiences, Changes in learning models and Strengthening education systems. These trends were explored in an evaluative context, to identify new technologies that are necessary for professional development.   

  8. Provision of general paediatric surgical services in a regional hospital.

    LENUS (Irish Health Repository)

    Zgraj, O

    2012-01-31

    BACKGROUND: In Ireland, specialist paediatric surgery is carried out in paediatric hospitals in Dublin. General surgeons\\/consultants in other surgical specialities provide paediatric surgical care in regional centres. There has been a failure to train general surgeons with paediatric skills to replace these surgeons upon retirement. AIM: To assess paediatric surgical workload in one regional centre to focus the debate regarding the future provision of general paediatric surgery in Ireland. METHODS: Hospital in-patient enquiry (HIPE) system was used to identify total number of paediatric surgical admissions and procedures. Cases assessed requiring hospital transfer. RESULTS: Of 17,478 surgical patients treated, 2,584 (14.8%) were under 14 years. A total of 2,154 procedures were performed. CONCLUSION: Regional centres without dedicated paediatric surgeons deliver care to large numbers of paediatric patients. The demand for care highlights the need for formal paediatric services\\/appropriate surgical training for general surgical trainees.

  9. What Is a Service of General Economic Interest?

    DEFF Research Database (Denmark)

    Ølykke, Grith Skovgaard; Møllgaard, Peter

    2016-01-01

    The definition of the concept a “service of general economic interest” (SGEI) known from Article 106(2) treaty of the functioning of the European Union is clarified. When a service is determined to be an SGEI, Member States may enact measures and undertakings entrusted with the provision...... is subject only to a test for manifest error of assessment by the Commission. To increase legal certainty, ensure effective intervention in markets and prevent their use in industrial policy, it is highly relevant to clarify what SGEIs are. The various definitions published by the Commission...... and in the literature are examined, and a new definition of an SGEI based on economic theory (networks and network effects) is formed. This definition is consistent with the case law of the Court of Justice of the European Union and the General Court. On the basis of the definition, implications for efficiency...

  10. The generalized architecture of the decision support system on the basis of Business Intelligence in an equitable construction

    OpenAIRE

    Круковський, Ігор Анатолійович

    2016-01-01

    On the basis of retrospective analysis of Business Intelligence the generalized architecture of the Decision Support System, marked as DSS ВІ 2.0 (Decision Support System, Business Intelligence 2.0) has been worked out. Its differs in including of facilities from Text Mining and programmatic agents with the functions of expertmini systems; by the selection of subsystems of complex visualization; including of facilities of making videos; possibility of adaptation of module architecture in acco...

  11. Revolutionizing collaboration through e-work, e-business, and e-service

    CERN Document Server

    Nof, Shimon Y; Jeong, Wootae; Moghaddam, Mohsen

    2015-01-01

    Collaboration in highly distributed organizations of people, robots, and autonomous systems is and must be revolutionized by engineering augmentation. The aim is to augment humans’ abilities at work and, through this augmentation, improve organizations’ abilities to accomplish their missions. This book establishes the theoretical foundations and design principles of collaborative e-Work, e-Business and e-Service, their models and applications, design and implementation techniques. The fundamental premise is that without effective e-Work and e-Services, the potential of emerging activities, such as e-Commerce, virtual manufacturing, tele-robotic medicine, automated construction, smart energy grid, cyber-supported agriculture, and intelligent transportation cannot be fully materialized. Typically, workers and managers of such value networks are frustrated with complex information systems, originally designed and built to simplify and improve performance. Even if the human-computer interface for such systems...

  12. Implementation of a Cloud Data Server (CDS) for Providing Secure Service in E-Business

    CERN Document Server

    Kesavaraja, D; Sasireka, D; 10.5121/ijdms.2010.2203

    2010-01-01

    Cloud Data Servers is the novel approach for providing secure service to e-business .Millions of users are surfing the Cloud for various purposes, therefore they need highly safe and persistent services. Usually hackers target particular Operating Systems or a Particular Controller. Inspiteof several ongoing researches Conventional Web Servers and its Intrusion Detection System might not be able to detect such attacks. So we implement a Cloud Data Server with Session Controller Architecture using Redundancy and Disconnected Data Access Mechanism. In this paper, we generate the hash code using MD5 algorithm. With the help of which we can circumvent even the attacks, which are undefined by traditional Systems .we implement Cloud Data Sever using Java and Hash Code backup Management using My SQL. Here we Implement AES Algorithm for providing more Security for the hash Code. The CDS using the Virtual Controller controls and monitors the Connections and modifications of the page so as to prevent malicious users fr...

  13. Responsibility loadings for dental services by general dentists

    Directory of Open Access Journals (Sweden)

    Spencer A John

    2010-06-01

    Full Text Available Abstract Background Responsibility loadings determine relative value units of dental services that translate services into a common scale of work effort. The aims of this paper were to elicit responsibility loadings for a subset of dental services and to relate responsibility loadings to ratings of importance of the components of responsibility. Methods Responsibility loadings and ratings of components of responsibility were collected using mailed questionnaires from a random sample of Australian private general practice dentists in 2007 (response rate = 77%. Results Median responsibility loadings were 1.25 for an initial oral examination and for a 3+-surface amalgam restoration, 1.50 for a simple extraction and for root canal obturation (single canal, and 1.75 for subgingival curettage (per quadrant. Across the five services coefficients from a multivariate logit model showed that ratings of importance of knowledge (0.34, dexterity (0.24, physical effort (0.28 and mental effort (0.48 were associated with responsibility loadings (P Conclusions The elicited median responsibility loadings showed agreement with previous estimates indicating convergent validity. Components of responsibility were associated with loadings indicating that components can explain and predict responsibility aspects of dental service provision.

  14. Is There a Core General Vocabulary? Introducing the "New General Service List"

    Science.gov (United States)

    Brezina, Vaclav; Gablasova, Dana

    2015-01-01

    The current study presents a "New General Service List (new-GSL)", which is a result of robust comparison of four language corpora ("LOB," "BNC," "BE06," and "EnTenTen12") of the total size of over 12 billion running words. The four corpora were selected to represent a variety of corpus sizes and…

  15. Effects of Total Quality Management implementation on business performance in service institutions: A case of Kenya Wildlife Services

    Directory of Open Access Journals (Sweden)

    Karani, Sharon R.

    2012-04-01

    Full Text Available The service sector is getting competitive every day. In order to be successful Quality Management (QM practices ought to be the integral part of any organization’s strategic management. Kenya’s national parks form the pillar of the country’s tourism industry. Over one million international tourists visit Kenya annually to partake in wildlife safari and other forms of nature-based tourism. However, Kenya Wildlife Services (KWS is being faced by some challenges which they are trying to manage. These include; decline in the volume of international tourists visiting the national parks, human wildlife conflict, encroachment and poaching, and poor infrastructure. The purpose of this study is to establish how Total Quality Management (TQM practices are employed while addressing these challenges by examining whether there are any gaps or discrepancies (positive or negative between the service quality management offered by KWS and the actual TQM practices by (KEBS, 2008. The study was guided by the following objectives: To determine the TQM principles used, to obtain the effects of TQM implementation on organizational business performance, to determine challenges in the implementation of TQM.

  16. Study on the Development of Quality Measurements Models for Steering Business Services in Relation to Customer Satisfaction

    Directory of Open Access Journals (Sweden)

    Katrin Marquardt

    2017-02-01

    Full Text Available The growing competition in the market, higher customer demands and globalisation forces the business service providers to improve their services much faster. Nowadays, it is not enough to provide good quality it is more important to delight the customers and to deliver more than they expect. Likewise, renowned research companies predicted that customer satisfaction will become the competitive differentiator within the next years. Thus, the main reasons of the present study are at first, establishing a common understanding on the term “quality” and presenting the relationship between customer satisfaction and service quality. Secondly, the study summarizes the identified factors, which mostly influence the customer satisfaction, as well as the common methods used to measure service quality in relation to these factors. Thirdly, the authors introduce and explain the newly developed six step model for establishing an effective measurement method for service quality and the proposed three level service quality model with the related measurements and outcomes. Both models will assist business service providers to protect and improve their service quality and with that their customer satisfaction. The methodology used for this research is a systematic literature review focused on subjects of quality, customer satisfaction and best-practice metrics for service quality. In addition, surveys and studies from well-known research companies were evaluated. The outcome of the study is always focused on the business service area.

  17. A Model-driven and Service-oriented framework for the business process improvement

    National Research Council Canada - National Science Library

    Andrea Delgado; Francisco Ruiz; Ignacio Garcia-Rodriguez de Guzman; Mario Piattini

    2010-01-01

      Business Process Management (BPM) importance and benefits for organizations to focus on their business processes is nowadays broadly recognized, as business and technology areas are embracing and adopting the paradigm...

  18. WiFi Hot Spot Service Business for the Automotive and Oil Industries: A Competitive Analysis

    Directory of Open Access Journals (Sweden)

    Louis-Francois PAU

    2010-01-01

    Full Text Available While you refuel for gas, why not refuel for information or upload vehicle data, using a cheap wireless technology as WiFi? This paper analyzes in extensive detail the user segmentation by vehicle usage, service offering, and full business models from WiFi hot spot services delivered to and from vehicles (private, professional, public around gas stations. Are also analyzed the parties which play a role in such services: authorization, provisioning and delivery, with all the dependencies modelled by attributed digraphs. Account is made of WiFi base station technical capabilities and costs. Five year financial models (CAPEX, OPEX, and data pertain to two possible service suppliers: multi-service oil companies, and mobile service operators (or MVNOs. Model optimization on the return-on-investment (R.O.I. is carried out for different deployment scenarios, geographical coverage assumptions, as well as tariff structures. Comparison is also being made with public GPRS and 3G data services, as precursors to HSPA/LTE, and the effect of WiFi roaming is analyzed. Regulatory implications, including those dealing with public safety, are addressed. Analysis shows that due to manpower costs and marketing costs, suitable R.O.I. will not be achieved unless externalities are accounted for and innovative tariff structures are introduced. Open issues and further research are outlined. Further work is currently carried out with automotive electronics sector, wireless systems providers, wireless terminals platform suppliers, and vehicle manufacturers. Future relevance of this work is also discussed for the emerging electrical reloading grids for electrical vehicles.

  19. The integration of customer needs in the establishment of an e-business system for internal service

    OpenAIRE

    Olsson, Annika; Karlsson, Sture

    2002-01-01

    The key success factor for companies is to develop and deliver services and products that satisfy customer needs and create customer value. When introducing e-businesses as a new channel, it is becoming increasingly important to consider customers, since they will have a higher level of influence on the company through the interactive channel. This paper sets out to describe the process of considering customer needs in an e-business establishment based on the results from a case study where g...

  20. 26 CFR 31.3401(a)(4)-1 - Cash remuneration for service not in the course of employer's trade or business.

    Science.gov (United States)

    2010-04-01

    ... 26 Internal Revenue 15 2010-04-01 2010-04-01 false Cash remuneration for service not in the course....3401(a)(4)-1 Cash remuneration for service not in the course of employer's trade or business. (a) Cash remuneration paid for services not in the course of the employer's trade or business performed by an...

  1. THE POLISH BUSINESS ENVIRONMENT FOR LANGUAGE SERVICE PROVIDERS IN VIEW OF THE PORTER’S FIVE FORCES MODEL

    OpenAIRE

    Kowalska, Monika

    2014-01-01

    After the Polish accession to the European Union in 2004, language services have considerably grown in importance. Intensive contacts with foreign companies and institutions coupled with information technology developments have increased the role of English as a linguistic medium of international cooperation. The overall aim of this paper is to examine the Polish business environment for Language Service Providers (LSPs) offering specialized English courses and translation services (EN-PL and...

  2. Using a cognitive architecture for general purpose service robot control

    Science.gov (United States)

    Puigbo, Jordi-Ysard; Pumarola, Albert; Angulo, Cecilio; Tellez, Ricardo

    2015-04-01

    A humanoid service robot equipped with a set of simple action skills including navigating, grasping, recognising objects or people, among others, is considered in this paper. By using those skills the robot should complete a voice command expressed in natural language encoding a complex task (defined as the concatenation of a number of those basic skills). As a main feature, no traditional planner has been used to decide skills to be activated, as well as in which sequence. Instead, the SOAR cognitive architecture acts as the reasoner by selecting which action the robot should complete, addressing it towards the goal. Our proposal allows to include new goals for the robot just by adding new skills (without the need to encode new plans). The proposed architecture has been tested on a human-sized humanoid robot, REEM, acting as a general purpose service robot.

  3. DEVELOPMENT OF PERFORMANCE MODEL FOR QUALITY AND PROCESS IMPROVEMENT IN BUSINESS PROCESS SERVICE INDUSTRY

    Directory of Open Access Journals (Sweden)

    Samson Oludapo

    2017-06-01

    Full Text Available When it comes to performance improvement process, literature abounds with lean, agile and lean-agile. Over the years, the implementation of the improvement processes of lean and agile had met with resounding success in the manufacturing, production, and construction industry. For this reason, there is an interest to develop a performance process for business process service industry incorporating the key aspect of lean and agile theory extracted from the extant literature. The researcher reviewed a total of 750 scholarly articles, grouped them according to the relationship to central theme - lean or agile, and thereafter uses factor analysis under principal component method to explain the relationship of the items. The result of this study showed that firms focusing on cost will minimize the investment of resources in business operations this, in turn, will lead to difficulties in responding to changing customer's requirements in terms of volume, delivery, and new product. The implication is that on the long run cost focus strategy negatively influence flexibility.

  4. Business Models, Vaccination Services, and Public Health Relationships of Retail Clinics: A Qualitative Study.

    Science.gov (United States)

    Arthur, Bayo C; Fisher, Allison Kennedy; Shoemaker, Sarah J; Pozniak, Alyssa; Stokley, Shannon

    2015-01-01

    Despite the rapid growth of retail clinics (RCs), literature is limited in terms of how these facilities offer preventive services, particularly vaccination services. The purpose of this study was to obtain an in-depth understanding of the RC business model pertaining to vaccine offerings, profitability, and decision making. From March to June 2009, we conducted 15 interviews with key individuals from three types of organizations: 12 representatives of RC corporations, 2 representatives of retail hosts (i.e., stores in which the RCs are located), and 1 representative of an industry association. We analyzed interview transcripts qualitatively. Our results indicate that consumer demand and profitability were the main drivers in offering vaccinations. RCs in this sample primarily offered vaccinations to adults and adolescents, and they were not well integrated with local public health and immunization registries. Our findings demonstrate the potential for stronger linkages with public health in these settings. The findings also may help inform future research to increase patient access to vaccination services at RCs.

  5. Initiating Service Encounter-based Innovation by Word-of-Business

    DEFF Research Database (Denmark)

    Mattsson, Jan

    2015-01-01

    are suggested to respond to different types of word-of-business. Social implications – Cognitive distance is a generic concept which relates to all human interaction and communication. It can explain why it is so difficult to “get things across”. Originality/value – This paper presents a new theory......Purpose – This paper aims to set up a natural experiment as action research and to develop a framework of cognitive distance of informants to improve the initiation of service encounter-based innovation. Design/methodology/approach – Natural experiment as action research in one Scandinavian case...... company is used. This paper includes a longitudinal study over 10 month’s duration. Findings – An organisational support system and an improved front-office innovation climate were set up which generated a new system for information gleaning. A framework of cognitive distance was induced from...

  6. Optimization of Business processes in Airport Services Company in Macedonia using the TQM Philosophy

    Directory of Open Access Journals (Sweden)

    Elizabeta Mitreva

    2016-11-01

    Full Text Available This study is to show a full diagnostic to some of the business processes in the company for airport services in Macedonia was made. The methodology of TQM (Total Quality Management system was applied in the company, especially in the sector for de-icing and protection against frost on aircrafts. With the implementation of this system, an optimal solution was found for uninterrupted operation in the airport traffic. In this way there was a change in the company paradigm – do not work hard but smart, with a constant improvement of processes, while taking into account the needs and desires of customers and profit. This research shows that other methods and techniques were applied such as Pareto Diagram, Ishikawa approach, Checklist, Map of trends, all in order to identify problems and find an optimal solution.

  7. Business planning: can the health service move from strategy into action?

    Science.gov (United States)

    Bennett, A R

    1994-01-01

    Advances the case for the use of one particular business planning technique within a National Health Service Trust. At the present time, NHS trusts are required to write strategic direction statements. Evidence suggests that these documents provide an accurate account of past performance and present position of the trust, but do not express the future position intended to be achieved. These documents also tend to be lengthy and lack strategic focus, which means that they are not helpful to managers who want clear organizational goals and objectives to which to work. Attempts to address the difficulties associated with determining how existing skills and resources can be used as the platform for future growth strategies by using the Ansoff Matrix and SWOT Analysis planning tools, given the external changes in the marketplace. Also attempts to shed light on some of the important links between busines strategy and management development by extending planning theory into practice.

  8. A security modeling approach for web-service-based business processes

    DEFF Research Database (Denmark)

    Jensen, Meiko; Feja, Sven

    2009-01-01

    The rising need for security in SOA applications requires better support for management of non-functional properties in web-based business processes. Here, the model-driven approach may provide valuable benefits in terms of maintainability and deployment. Apart from modeling the pure functionality...... of a process, the consideration of security properties at the level of a process model is a promising approach. In this work-in-progress paper we present an extension to the ARIS SOA Architect that is capable of modeling security requirements as a separate security model view. Further we provide...... a transformation that automatically derives WS-SecurityPolicy-conformant security policies from the process model, which in conjunction with the generated WS-BPEL processes and WSDL documents provides the ability to deploy and run the complete security-enhanced process based on Web Service technology. © 2009 IEEE....

  9. Workforce Development Innovations with Direct Care Workers: Better Jobs, Better Services, Better Business.

    Science.gov (United States)

    Dailey, Wayne F; Morris, John A; Hoge, Michael A

    2015-08-01

    This study describes findings from a national search to identify innovative workforce practices designed to improve the lives of direct care workers serving individuals with mental health and substance use conditions, while simultaneously improving client care, and the business vitality of the employer. The search process, conducted by The Annapolis Coalition on the Behavioral Health Workforce, resulted in the selection of five programs to receive the Pacesetter Award from among 51 nominations received. Awardees understood the value of investing in direct care workers, who constitute an essential, but often overlooked, group within the behavioral health workforce. A review of these innovations yielded six cross-cutting principles that should inform future workforce efforts (a) supporting educational and career development (b) increasing wages and benefits (c) creating workforce development partnerships (d) using evidence-based practices to train staff and assess service fidelity (e) strengthening supervision and (f) employing people in recovery in direct care roles.

  10. A security modeling approach for web-service-based business processes

    DEFF Research Database (Denmark)

    Jensen, Meiko; Feja, Sven

    2009-01-01

    The rising need for security in SOA applications requires better support for management of non-functional properties in web-based business processes. Here, the model-driven approach may provide valuable benefits in terms of maintainability and deployment. Apart from modeling the pure functionality...... a transformation that automatically derives WS-SecurityPolicy-conformant security policies from the process model, which in conjunction with the generated WS-BPEL processes and WSDL documents provides the ability to deploy and run the complete security-enhanced process based on Web Service technology....... of a process, the consideration of security properties at the level of a process model is a promising approach. In this work-in-progress paper we present an extension to the ARIS SOA Architect that is capable of modeling security requirements as a separate security model view. Further we provide...

  11. Getting Down to Business: Fertilizer and Pesticide Service, Module 5. Teacher Guide. Entrepreneurship Training Components.

    Science.gov (United States)

    McBain, Susan L.

    This is the fifth in a set of 36 teacher guides for the Entrepreneurship Training modules and accompanies CE 031 038. Its purpose is to give students some idea of what it is like to own and operate a fertilizer and pesticide service. Following an overview are general notes on use of the module. Suggested steps for module use contain suggestions on…

  12. 48 CFR 919.501 - General.

    Science.gov (United States)

    2010-10-01

    ...), which requires that a product or service acquired by a successful small business set-aside shall... BUSINESS PROGRAMS Set-Asides for Small Business 919.501 General. (c) The Department has established an... threshold. The review is intended to enhance the prospect of participation by small business,...

  13. Value Co-Creation & Proposition in Service Business Models & Eco-Systems – Interactions, Perspectives, Roles : 20 Manager Interviews in SMEs & MNCs 3 Case Studies from IBM (Leadership, Strategy, Technology, Services)

    OpenAIRE

    2014-01-01

    The academic and business understanding of how Business Models through Service Logic co-creates, proposes, and captures value in extensive and complex Networked Systems is at its first daylight, specifically in the context of Service Systems with their Ecologies. With the complexity emerging in the Service Economies along with the advances in Information and Communication Technology such as the Cloud and Big Data, to describe and define the business operations, units, and value propositions c...

  14. Where there's muck, there's brass: Creating sustainable franchise micro-businesses to do water services operation and maintenance in South Africa

    CSIR Research Space (South Africa)

    Wall, K

    2013-07-01

    Full Text Available th WEDC International conference, Nakuru, Kenya, 1-5 July 2013: Delivering water, sanitation and hygiene services in an uncertain environment Where there's muck, there's brass: Creating sustainable franchise micro-businesses to do water services...

  15. Still a difficult business? Negotiating alcohol-related problems in general practice consultations.

    Science.gov (United States)

    Rapley, Tim; May, Carl; Frances Kaner, Eileen

    2006-11-01

    This paper describes general practitioners' (GPs) experiences of detecting and managing alcohol and alcohol-related problems in consultations. We undertook qualitative research in two phases in the North-East of England. Initially, qualitative interviews with 29 GPs explored their everyday work with patients with alcohol-related issues. We then undertook group interviews--two with GPs and one with a primary care team--where they discussed and challenged findings of the interviews. The GPs reported routinely discussing alcohol with patients with a range of alcohol-related problems. GPs believed that this work is important, but felt that until patients were willing to accept that their alcohol consumption was problematic they could achieve very little. They tentatively introduced alcohol as a potential problem, re-introduced the topic periodically, and then waited until the patient decided to change their behaviour. They were aware that they could identify and manage more patients. A lack of time and having to work with the multiple problems that patients brought to consultations were the main factors that stopped GPs managing more risky drinkers. Centrally, we compared the results of our study with [Thom, B., & Tellez, C. (1986). A difficult business-Detecting and managing alcohol-problems in general-practice. British Journal of Addiction, 81, 405-418] seminal study that was undertaken 20 years ago. We show how the intellectual, moral, emotional and practical difficulties that GPs currently face are quite similar to those faced by GPs from 20 years ago. As the definition of what could constitute abnormal alcohol consumption has expanded, so the range of consultations that they may have to negotiate these difficulties in has also expanded.

  16. 7 CFR 1940.589 - Rural Business Enterprise Grants.

    Science.gov (United States)

    2010-01-01

    ... 7 Agriculture 13 2010-01-01 2009-01-01 true Rural Business Enterprise Grants. 1940.589 Section..., RURAL BUSINESS-COOPERATIVE SERVICE, RURAL UTILITIES SERVICE, AND FARM SERVICE AGENCY, DEPARTMENT OF AGRICULTURE (CONTINUED) PROGRAM REGULATIONS (CONTINUED) GENERAL Methodology and Formulas for Allocation of...

  17. 7 CFR 1940.593 - Rural Business Opportunity Grants.

    Science.gov (United States)

    2010-01-01

    ... 7 Agriculture 13 2010-01-01 2009-01-01 true Rural Business Opportunity Grants. 1940.593 Section..., RURAL BUSINESS-COOPERATIVE SERVICE, RURAL UTILITIES SERVICE, AND FARM SERVICE AGENCY, DEPARTMENT OF AGRICULTURE (CONTINUED) PROGRAM REGULATIONS (CONTINUED) GENERAL Methodology and Formulas for Allocation of...

  18. Perceptions about Representative English-Language Accents from Prospective and Practicing Providers of Business-Related Language Services in Argentina

    Science.gov (United States)

    Scott, James Calvert; Green, Diana J.; Rosewarne, David D.

    2004-01-01

    The purposes of the study were (a) to identify perceptions about representative English-language accents from prospective and practicing providers of business-related language services residing in Argentina and (b) to examine the differences in their perceptions of these English-language accents. The respondents ranked the accents in this order:…

  19. The Impact of Ict on Business Models for Delivery Of ConsultancyServices - The Case Of Technical Engineering

    DEFF Research Database (Denmark)

    Falch, Morten; Nicolajsen, Hanne Westh

    2009-01-01

    This paper analyses the impact of the use of ICT in production and delivery of technical engineering consultancy services on business structures with regard to industry convergence and transaction costs. The paper takes an empirical study on the introduction of 3D-modelling tools in the building...

  20. Continental Airlines Tops U.S. Network Carriers for International Business Class Service,Say Conde Nast Traveler Readers

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    @@ For the ninth year in a row, Continental Airlines (NYSE: CAL) outranked all of its U.S. competition in international Business Class service, according to results of a survey of Condé Nast Traveler readers published in the magazine's October 2006 edition.

  1. Continental Airlines Tops U.S. Network Carriers for International Business Class Service,Say Conde Nast Traveler Readers

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

      For the ninth year in a row, Continental Airlines (NYSE: CAL) outranked all of its U.S. competition in international Business Class service, according to results of a survey of Condé Nast Traveler readers published in the magazine's October 2006 edition.……

  2. On the Contributions of Knowledge-Intensive Business-Services Multinationals to Laggard Innovation Systems

    Directory of Open Access Journals (Sweden)

    Bruno Brandão Fischer

    2015-04-01

    Full Text Available Foreign direct investment (FDI is assumed to be a source of knowledge flows across National Innovation Systems, with particular relevance for developing countries. Nonetheless, empirical assessments are usually manufacturingoriented, providing only a partial view of the phenomena under scrutiny. This article aims at contributing to this body of literature by investigating the impacts of inward FDI on aggregate outcomes of developing countries’ National Innovation Systems, taking into account potential contributions from Knowledge-Intensive BusinessServices (KIBS multinationals and their respective comparison with manufacturing investments. Using a panel dataset comprising 38 developing countries (2001-2010, fixed-effects regressions are applied according to a traditional endogenous growth model. Empirical findings underscore the relevance of KIBS MNCs’ contributions to host innovation systems in developing countries. These impacts broadly surmount those of manufacturing FDI and they are particularly significant for: (a value added in services; (b value added in manufacturing; (c aggregate export capacity; and (d international (United States Patent and Trademark Office [USPTO] patenting activity.

  3. Implementation of a Cloud Data Server (CDS for Providing Secure Service in E-Business

    Directory of Open Access Journals (Sweden)

    D.Kesavaraja

    2010-05-01

    Full Text Available Cloud Data Servers is the novel approach for providing secure service to e-business .Millions of usersare surfing the Cloud for various purposes, therefore they need highly safe and persistent services.Usually hackers target particular Operating Systems or a Particular Controller. Inspiteof severalongoing researches Conventional Web Servers and its Intrusion Detection System might not be able todetect such attacks. So we implement a Cloud Data Server with Session Controller Architecture usingRedundancy and Disconnected Data Access Mechanism. In this paper, we generate the hash code usingMD5 algorithm. With the help of which we can circumvent even the attacks, which are undefined bytraditional Systems .we implement Cloud Data Sever using Java and Hash Code backup Managementusing My SQL. Here we Implement AES Algorithm for providing more Security for the hash Code. TheCDS using the Virtual Controller controls and monitors the Connections and modifications of the page soas to prevent malicious users from hacking the website. In the proposed approach an activity analyzertakes care of intimating the administrator about possible intrusions and the counter measures required totackle them. The efficiency ratio of our approach is 98.21% compared with similar approaches.

  4. Preparedness of Lithuanian general practitioners to provide mental healthcare services

    DEFF Research Database (Denmark)

    Jaruseviciene, Lina; Sauliune, Skirmante; Jarusevicius, Gediminas

    2014-01-01

    BACKGROUND: A large unmet need for mental healthcare in Lithuania is partially attributable to a lack of primary care providers with skills in this area. The aim of this study was to assess general practitioners' (GPs) experience in mental healthcare and their perceptions about how to increase...... their involvement in the field. METHODS: In this cross-sectional study, a 41-item questionnaire was distributed to a random sample of 797 Lithuanian GPs in order to investigate current practices in their provision of mental healthcare as well as their suggestions for the improvement of mental healthcare services...... specialists with whom 32% of the respondents discuss the management of their patients with a mental disorder. Collaboration with psychologists and social workers was almost threefold lower (11.6% and 12.5%). Capacity-building of GPs was found to be among the most promising initiatives to improve mental health...

  5. 75 FR 13763 - General Services Administration Acquisition Regulation; Submission for OMB Review; GSA Form 1217...

    Science.gov (United States)

    2010-03-23

    ... ADMINISTRATION DEPARTMENT OF DEFENSE NATIONAL AERONAUTICS AND SPACE ADMINISTRATION General Services Administration Acquisition Regulation; Submission for OMB Review; GSA Form 1217, Lessor's Annual Cost Statement AGENCY: Department of Defense (DOD), General Services Administration (GSA), and National Aeronautics...

  6. Interpreted consultations as 'business as usual'? An analysis of organisational routines in general practices.

    Science.gov (United States)

    Greenhalgh, Trisha; Voisey, Christopher; Robb, Nadia

    2007-09-01

    UK general practices operate in an environment of high linguistic diversity, because of recent large-scale immigration and of the NHS's commitment to provide a professional interpreter to any patient if needed. Much activity in general practice is co-ordinated and patterned into organisational routines (defined as repeated patterns of interdependent actions, involving multiple actors, bound by rules and customs) that tend to be stable and to persist. If we want to understand how general practices are responding to pressures to develop new routines, such as interpreted consultations, we need to understand how existing organisational routines change. This will then help us to address a second question, which is how the interpreted consultation itself is being enacted and changing as it becomes routinised (or not) in everyday general practice. In seeking answers to these two questions, we undertook a qualitative study of narratives of interpreted primary care consultations in three London boroughs with large minority ethnic populations. In 69 individual interviews and two focus groups, we sought accounts of interpreted consultations from service users, professional interpreters, family member interpreters, general practitioners, practice nurses, receptionists, and practice managers. We asked participants to tell us both positive and negative stories of their experiences. We analysed these data by searching for instances of concepts relating to the organisational routine, the meaning of the interpreted consultation to the practice, and the sociology of medical work. Our findings identified a number of general properties of the interpreted consultation as an organisational routine, including the wide variation in the form of adoption, the stability of the routine, the adaptability of the routine, and the strength of the routine. Our second key finding was that this variation could be partly explained by characteristics of the practice as an organisation, especially

  7. A Business Evaluation Of The Next Generation Ipv6 Protocol In Fixed And Mobile Communication Services

    NARCIS (Netherlands)

    L-F. Pau (Louis-François)

    2002-01-01

    textabstractThis paper gives an analytical business model of the Internet IPv4 and IPv6 protocols ,focussing on the business implications of intrinsic technical properties of these protocols .The technical properties modeled in business terms are : address space, payload, autoconfiguration, IP mobil

  8. A tool to measure whether business management capacity in general practice impacts on the quality of chronic illness care.

    Science.gov (United States)

    Holton, Christine H; Proudfoot, Judith G; Jayasinghe, Upali W; Grimm, Jane; Bubner, Tanya K; Winstanley, Julie; Harris, Mark F; Beilby, Justin J

    2010-11-01

    Our aim was to develop a tool to identify specific features of the business and financial management of practices that facilitate better quality care for chronic illness in primary care. Domains of management were identified, resulting in the development of a structured interview tool that was administered in 97 primary care practices in Australia. Interview items were screened and subjected to factor analysis, subscales identified and the overall model fit determined. The instrument's validity was assessed against another measure of quality of care. Analysis provided a four-factor solution containing 21 items, which explained 42.5% of the variance in the total scores. The factors related to administrative processes, human resources, marketing analysis and business development. All scores increased significantly with practice size. The business development subscale and total score were higher for rural practices. There was a significant correlation between the business development subscale and quality of care. The indicators of business and financial management in the final tool appear to be useful predictors of the quality of care. The instrument may help inform policy regarding the structure of general practice and implementation of a systems approach to chronic illness care. It can provide information to practices about areas for further development.

  9. Generalized access control strategies for integrated services token passing systems

    Science.gov (United States)

    Pang, Joseph W. M.; Tobagi, Fouad A.; Boyd, Stephen

    1994-08-01

    The demand for integrated services local area networks is increasing at a rapid pace with the advent of many new and exciting applications: office and factory automation, distributed computing, and multimedia communications. To support these new applications, it is imperative to integrate traffic with diverse statistical characteristics and differing delay requirements on the same network. An attractive approach for integrating traffic has been adopted in two token passing local area network standards, the IEEE 802.4 token bus standard and FDDI. The idea is to control the transmissions of each station based on a distributed timing algorithm, so as to achieve the following goals: (1) to limit the token cycles so that time-critical traffic can be accommodated, and (2) to allocate pre-specified bandwidths to different stations when the network is overloaded. We have investigated the analysis and design of this protocol. In this paper, we generalize the transmission control algorithm used previously. The major advantages of the generalization over the original protocol are: (1) it provides a much expanded design space, (2) it guarantees convergent behavior, and (3) it gives meaningful insights into the dynamics of the basic control algorithm.

  10. Business Plan for a Restaurant

    OpenAIRE

    Shiyo, Angela; Keter, Noah

    2012-01-01

    The objective of this thesis is to develop a business plan for a restaurant named Ushanga in Eldoret Kenya that will focus on food services around the area. The main purpose of this study is to determine whether this business plan is viable and able to function as a normal restaurant. The business plan evaluates different features that are related to restaurant management. The intention is to obtain a broader picture of business planning in general and its particular parts. The author’s own l...

  11. Web Service Execution and Monitoring in Integrated Applications in Support of Business Communities

    Science.gov (United States)

    Chiriacescu, Rares M.; SzóKe, Alexandru; Portase, Sorin; Florea, Monica

    Emerging technology is one of the key factors that drive the business world to faster adaptation, reaction and shorter communication path. Building upon such technologies, business communities emerge, geared toward high flexibility in their offerings and collaboration: business-to-customer and business-to-business collaborations. Adapting to the market requirements, companies must address several technical challenges that arise from the main requirements of the system they have to introduce: a high degree of flexibility, heterogeneous system collaboration and security of the transferred data.

  12. BUSINESS ECOSYSTEMS VS BUSINESS DIGITAL ECOSYSTEMS

    Directory of Open Access Journals (Sweden)

    Marinela Lazarica

    2006-05-01

    Full Text Available E-business is often described as the small organisations’ gateway to global business and markets. The adoption of Internet-based technologies for e-business is a continuous process, with sequential steps of evolution. The latter step in the adoption of Internet-based technologies for business, where the business services and the software components are supported by a pervasive software environment, which shows an evolutionary and self-organising behaviour are named digital business ecosystems. The digital business ecosystems are characterized by intelligent software components and services, knowledge transfer, interactive training frameworks and integration of business processes and e-government models.

  13. Design Choices Underlying the Software as a Service (SaaS) Business Model from the User Perspective: Exploring the Fourth Wave of Outsourcing

    NARCIS (Netherlands)

    Joha, A.; Janssen, M.F.W.H.A.

    2012-01-01

    Software as a Service (SaaS) can be viewed as the fourth wave of outsourcing. SaaS is a relatively new type of service delivery model in which a service provider delivers its services over the web to many users on a pay per use or period basis. In the scarce literature available, the SaaS business m

  14. 从服务经济看广电网络企业的适度服务%From the Service Economy Moderate Broadcast Television Network Business Services

    Institute of Scientific and Technical Information of China (English)

    徐芳

    2011-01-01

    According to the broadcast television network business services and economic characteristics, through the enterprise appropriate service model, description of broadcast television network and enterprises through enterprise service demand and service interaction management, so as to reasonable control of enterprise service boundary; construction for broadcasting network service demand of integrated business full range of marketing service system, thus effectively solving the profits on the market scotoma, form "profit point of " to further enhance the economic efficiency of enterprises and social benefits.%针对广电网络企业的服务经济特征,通过企业适度服务模型,说明广电网络企业可通过企业服务需求和服务供给的互动管理,合理控制企业服务边界;建设适合广电网络服务需求的综合业务全方位营销服务体系,从而有效解决市场上的利润盲点,形成"利润增长点",以进一步提升企业经济效益和社会效益。

  15. E. BUSINESS QUALITY: DEFINITION AND DIFFERENCE BETWEEN VALUE AND QUALITY

    Directory of Open Access Journals (Sweden)

    Gintarė Gulevičiūtė

    2014-08-01

    Full Text Available Purpose – to analyze definitions of e. business value and e. business quality, distinguish the main differences. Design/methodology/approach – there had been used scientific literature deduction (drawing conclusions from the available information, analysis (obtained data analyzed separately, analogy (comparison of data with each other, generalization (the main features complex generalization, induction (from individual elements went to a general conclusion, comparison methods. Findings – after analyzing the theoretical aspects of e. business value and e. business quality, there were introduced the main difference between them and suggested definition of e. business quality. Research limitations/implications – quality is one of the most important factors in e. business, but there are no definition of e. business quality. After analyzing theoretical aspects of e. business value and e. business quality, there were introduced the definitions. Practical implications – Companies are interested in developing e. business, because it helps to get more innovative, it means to get more profit. Most important, e. business can increase sales and reduce selling products and services price. These success criteria are easily measurable, but it is important to assess the immeasurable success criteria, such as user satisfaction or quality. The definition of e. business quality introduced in this article reflects the practical implications. This information could be used in order to develop e. business in more effective way. Originality/Value – e. business is becoming an integral part of a traditional business. For the development of e . businesses, companies can reach potential customers worldwide. In order to create a long-term competitive advantage, e. business must focus on quality, but there are no definition of e. business quality. Also, there are no clear difference between e. business value and e. business quality. In this article there will be

  16. THE ROLE OF KNOWLEDGE INNOVATION BUSINESS SERVICES IN SUPPORTING CREATIVE ”and” INOVATIVE CLUSTERS

    Directory of Open Access Journals (Sweden)

    Marta Christina SUCIU

    2015-12-01

    Full Text Available This article aims to highlight the role of knowledge intensive business services (KIBS into supporting creative ”and” innovative clusters. The paper focuses on the analysis of Romanian clusters, by identifying first their members and by underlying later the importance of these highly important actors for the regional development. It is structured into three parts. The first part presents a brief literature review by highlighting the most important characteristics of the creative ”and” innovative clusters, and of the KIBS. In the second part the focus is on the analysis of creative ”and” innovative clusters, observing their structure and projects, with the purpose to illustrate their impact for regional development. In the last part, it is highlighted the link between the KIBS and the creative ”and” innovative clusters, emphasizing the essential strengths for the regional development strategy. In the end we present the main conclusions, underlying the novelty and the importance of the chosen topic for the Romanian economy.

  17. Managing innovation processes through value co-creation: a process case from business-to-business service practise

    DEFF Research Database (Denmark)

    Nardelli, Giulia; Broumels, Marcel

    2017-01-01

    Value co-creation is a specific type of collaboration that is considered to be an innovative and interactive process between end users and organisations; it aims to increase the value of a product or service. This study investigates how a network of stakeholders collaborating to manage innovation...... context. The in-depth longitudinal investigation of a network composed of a corporate customer and its external facility service providers revealed that a network of stakeholders co-creates value over time by 1) offering an adaptable structure for the network to organise innovation activities...... that allow for learning and inter-organisational trust among stakeholders....

  18. Do it well and do it right: The impact of service climate and ethical climate on business performance and the boundary conditions.

    Science.gov (United States)

    Jiang, Kaifeng; Hu, Jia; Hong, Ying; Liao, Hui; Liu, Songbo

    2016-11-01

    Prior research has demonstrated that service climate can enhance unit performance by guiding employees' service behavior to satisfy customers. Extending this literature, we identified ethical climate toward customers as another indispensable organizational climate in service contexts and examined how and when service climate operates in conjunction with ethical climate to enhance business performance of service units. Based on data collected in 2 phases over 6 months from multiple sources of 196 movie theaters, we found that service climate and ethical climate had disparate impacts on business performance, operationalized as an index of customer attendance rate and operating income per labor hour, by enhancing service behavior and reducing unethical behavior, respectively. Furthermore, we found that service behavior and unethical behavior interacted to affect business performance, in such a way that service behavior was more positively related to business performance when unethical behavior was low than when it was high. This interactive effect between service and unethical behaviors was further strengthened by high market turbulence and competitive intensity. These findings provide new insight into theoretical development of service management and offer practical implications about how to maximize business performance of service units by managing organizational climates and employee behaviors synergistically. (PsycINFO Database Record

  19. International VLBI Service for Geodesy and Astrometry: General Meeting Proceedings

    Science.gov (United States)

    Vandenberg, Nancy R. (Editor); Baver, Karen D. (Editor)

    2002-01-01

    This volume contains the proceedings of the second General Meeting of the International VLBI Service for Geodesy and Astrometry (IVS), held in Tsukuba, Japan, February 4-7, 2002. The contents of this volume also appear on the IVS Web site at http://ivscc.gsfc.nasa.gov/publications/gm2002. The key-note of the second GM was prospectives for the future, in keeping with the re-organization of the IAG around the motivation of geodesy as 'an old science with a dynamic future' and noting that providing reference frames for Earth system science that are consistent over decades on the highest accuracy level will provide a challenging role for IVS. The goal of the meeting was to provide an interesting and informative program for a wide cross section of IVS members, including station operators, program managers, and analysts. This volume contains 72 papers and five abstracts of papers presented at the GM. The volume also includes reports about three splinter meetings held in conjunction with the GM: a mini-TOW (Technical Operations Workshop), the third IVS Analysis Workshop and a meeting of the analysis working group on geophysical modeling.

  20. Audit of the consultation process on general internal medicine services.

    Science.gov (United States)

    Conley, J; Jordan, M; Ghali, W A

    2009-02-01

    To determine the proportion of consultations requested by general internal medicine services that communicate key components of the consultation process to medical subspecialists. Retrospective chart review by two researchers, using a standardised chart abstraction instrument (93.1% agreement, kappa 0.85). Calgary, Alberta, Canada. A random sample of medical consultations was selected from those generated on two medical teaching units (MTUs) from 2003 to 2004. The primary measure of interest was whether a "clear clinical question" was posed to the subspecialist, a binary variable. Two hundred consultations were sampled from the 2885 subspecialty consultations. Of the selected consultations, 94.0% (188/200) were available for review. A clear clinical question was posed in 69.7% (131/188) of consultations (CI 0.63 to 0.74). In a secondary analysis involving a larger sample permitting comparison across subspecialties, 95.1% (368/387) of the consultations, representative of the subspecialties, were available for review. An MTU member contacted the subspecialist for 74.2% of consultations. If a consultation was urgent, a member of the MTU contacted the subspecialist in 81.0% of consultations. Of these urgent consultations, 63.3% had a clear clinical question. More than one in four consultations does not contain a clear clinical question, illustrating suboptimal communication between physicians. Innovative strategies that provide a sustainable solution for overcoming barriers to communication could have a significant impact on quality of care.

  1. Service and Big Data business model in a world of persuasive technologies

    DEFF Research Database (Denmark)

    Andersen, Troels Christian; Bjerrum, Torben Cæsar Bisgaard

    The ability to make business model innovation has been known for more than a decade. The support and the ability of BMI provides for companies wanting to push their business can be seen in increasing number of cases, in the literature. The technology now provides the next phase of BMI with persua......The ability to make business model innovation has been known for more than a decade. The support and the ability of BMI provides for companies wanting to push their business can be seen in increasing number of cases, in the literature. The technology now provides the next phase of BMI...

  2. 7 CFR 1940.588 - Business and Industry Guaranteed and Direct Loans.

    Science.gov (United States)

    2010-01-01

    ... 7 Agriculture 13 2010-01-01 2009-01-01 true Business and Industry Guaranteed and Direct Loans... HOUSING SERVICE, RURAL BUSINESS-COOPERATIVE SERVICE, RURAL UTILITIES SERVICE, AND FARM SERVICE AGENCY, DEPARTMENT OF AGRICULTURE (CONTINUED) PROGRAM REGULATIONS (CONTINUED) GENERAL Methodology and Formulas for...

  3. Business ethics of private general practitioners in KwaDuKuza, Kwazulu-Natal

    Directory of Open Access Journals (Sweden)

    Indiran Govendor

    2010-03-01

    Full Text Available Background: Private general practitioners (GPs have been criticised by the lay press citing unethical practice and the acceptance of kickbacks. In 2003, the Ethics Institute of South Africa conducted a national study of all doctors and also accused private GPs of unethical practice. In countries such as South Africa, with a practice of fee-for-service payments, there may be a temptation to put material interests above the best interests of patients. Private GPs, on the other hand, are of the opinion that the press and the Ethics Institute publication have unfairly singled them out.Objective: To detect whether private GPs in KwaDukuza perceive their colleagues to be practising ethically.Method: The study entailed a cross-sectional descriptive study design, in which all 30 private GPs based in KwaDukuza, KwaZulu-Natal, were asked to complete a self-administered questionnaire during 2003. The survey was done on a voluntary basis and anonymity and confidentiality was maintained.Results: Twenty-five doctors returned completed questionnaires (an 83.3% response rate. Seventy per cent perceived their peers to be practicing ethically, while 48% (12/25 reported that they did not observe any medical misconduct by their colleagues. The majority of the respondents (76% reported that they did not know of any colleague who supplemented his or her income through the over-servicing of patients. The majority of the respondents (84% also reported that their colleagues never accepted cash payments that were not declared for income tax purposes. Medically unnecessary tests are a form of unethical behaviour pertaining to over-servicing, and 64% of the respondents reported that medically unnecessary tests to satisfy patient requests were not an important reason for performing these tests. The doctors expressed high stress levels from multiple stressors in their occupation.Conclusion: GPs in KwaDukuza indicated that they were under stress, but still practised ethically

  4. Business ethics of private general practitioners in KwaDuKuza, Kwazulu-Natal

    Directory of Open Access Journals (Sweden)

    Indiran Govendor

    2010-03-01

    Full Text Available Background: Private general practitioners (GPs have been criticised by the lay press citing unethical practice and the acceptance of kickbacks. In 2003, the Ethics Institute of South Africa conducted a national study of all doctors and also accused private GPs of unethical practice. In countries such as South Africa, with a practice of fee-for-service payments, there may be a temptation to put material interests above the best interests of patients. Private GPs, on the other hand, are of the opinion that the press and the Ethics Institute publication have unfairly singled them out.Objective: To detect whether private GPs in KwaDukuza perceive their colleagues to be practising ethically.Method: The study entailed a cross-sectional descriptive study design, in which all 30 private GPs based in KwaDukuza, KwaZulu-Natal, were asked to complete a self-administered questionnaire during 2003. The survey was done on a voluntary basis and anonymity and confidentiality was maintained.Results: Twenty-five doctors returned completed questionnaires (an 83.3% response rate. Seventy per cent perceived their peers to be practicing ethically, while 48% (12/25 reported that they did not observe any medical misconduct by their colleagues. The majority of the respondents (76% reported that they did not know of any colleague who supplemented his or her income through the over-servicing of patients. The majority of the respondents (84% also reported that their colleagues never accepted cash payments that were not declared for income tax purposes. Medically unnecessary tests are a form of unethical behaviour pertaining to over-servicing, and 64% of the respondents reported that medically unnecessary tests to satisfy patient requests were not an important reason for performing these tests. The doctors expressed high stress levels from multiple stressors in their occupation.Conclusion: GPs in KwaDukuza indicated that they were under stress, but still practised ethically

  5. BUSINESS ECOSYSTEMS VS BUSINESS DIGITAL ECOSYSTEMS

    OpenAIRE

    Marinela Lazarica

    2006-01-01

    E-business is often described as the small organisations’ gateway to global business and markets. The adoption of Internet-based technologies for e-business is a continuous process, with sequential steps of evolution. The latter step in the adoption of Internet-based technologies for business, where the business services and the software components are supported by a pervasive software environment, which shows an evolutionary and self-organising behaviour are named digital business ecosyste...

  6. Munchhausen and his Horse - Why There is No General Business Case for Sustainability

    DEFF Research Database (Denmark)

    Rikhardsson, Pall M.

    2004-01-01

    for utilitarianism. Furthermore, because accounting as a social structure and system reproduces itself and its flaws through the enactment of social agents, the situation is extremely difficult to change. The business case for sustainability thus becomes contextual at best. The discussion draws on works of authors...

  7. 77 FR 7489 - Small Business Size Standards: Professional, Technical, and Scientific Services

    Science.gov (United States)

    2012-02-10

    ... contracts, retain or regain small business size eligibility for Federal assistance, and successfully perform... entrepreneurship, perform on larger Federal contracts, and retain or regain their small business size status. These... size standard. In the past, SBA gave considerable weight to public comments on the engineering size...

  8. 40 CFR 22.5 - Filing, service, and form of all filed documents; business confidentiality claims.

    Science.gov (United States)

    2010-07-01

    ... documents; business confidentiality claims. 22.5 Section 22.5 Protection of Environment ENVIRONMENTAL... of all filed documents; business confidentiality claims. (a) Filing of documents. (1) The original... knowledge, information and belief, the statements made therein are true, and that it is not interposed...

  9. Spatial Variation in General Medical Services Income in Dublin General Practitioners

    Directory of Open Access Journals (Sweden)

    Conor Teljeur

    2011-01-01

    Full Text Available The general medical services (GMS scheme provides care free at the point of use for the 30% most economically deprived section of the population and the elderly. Almost all people of over-70-year olds are eligible for the GMS scheme potentially directing resources away from those most in need. The aim of this study is to analyse the relationship between practice GMS income and deprivation amongst Dublin-based general practitioners (GPs. The practice GMS income in Dublin was analysed in relation to practice characteristics including the number of GPs, catchment area population, proportion of over-70-year olds in the catchment area, catchment deprivation, number of GMS GPs within 2 km, and average GMS practice income within 2 km. Practice GMS income was highest in deprived areas but is also a valuable source of income in the least deprived areas. The capitation rate for over-70-year olds provides an incentive for GPs to locate in affluent areas and potentially directs resources away from those in greater need.

  10. Information and business performance: a study of information systems and services in high-performing companies

    Directory of Open Access Journals (Sweden)

    T.D. Wilson

    1995-01-01

    Full Text Available This report focuses on the relationship between information and business performance. Previous work has investigated the relationship between the ‘information culture’ of a company and its business performance. The ‘Åbo Consortium’ - a loose affiliation of researchers in the U.K. and the Nordic countries has met from time to time to discuss the development of a collaborative approach to business information research and this project was intended to serve as a model for parallel investigations to be carried out in other countries. The report also builds upon previous work in the business information sector, including a number of studies carried out at the University of Sheffield - particularly the investigation of information needs in business by White and Wilson, which used a case-study approach as does the study reported here.

  11. 29 CFR 779.319 - A retail or service establishment must be open to general public.

    Science.gov (United States)

    2010-07-01

    ... 29 Labor 3 2010-07-01 2010-07-01 false A retail or service establishment must be open to general... FAIR LABOR STANDARDS ACT AS APPLIED TO RETAILERS OF GOODS OR SERVICES Exemptions for Certain Retail or Service Establishments Making Sales of Goods and Services ârecognized As Retailâ § 779.319 A retail...

  12. Managing innovation processes through value co-creation: a process case from business-to-business service practise

    DEFF Research Database (Denmark)

    Nardelli, Giulia; Broumels, Marcel

    2017-01-01

    Value co-creation is a specific type of collaboration that is considered to be an innovative and interactive process between end users and organisations; it aims to increase the value of a product or service. This study investigates how a network of stakeholders collaborating to manage innovation...... and establish support routines, 2) facilitating interactions to support stakeholder relation development and 3) allowing participants to achieve self-empowerment. Therefore, stakeholder value co-creation entails the combination of single value co-creation activities and overarching network progressions...

  13. Business Development Management and Services Area; La Direccion de Desarrollo de Negocios y el Area de Servicios

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2006-07-01

    The creation in ENSA of the new Business Development Management is meant to leverage ENSA's activities by taking advantage of the previous experience gained by the services area to have a much more active presence than before in both the national and international market for goods and services of the nuclear industry. The Management's activities go beyond the traditional, mature activity of large nuclear components manufacturing developed in ENSA since it was founded. This article details the activities of this new Management and its future projection. (Author)

  14. Business Process Management

    Science.gov (United States)

    Mendling, Jan

    The recent progress of Business Process Management (BPM) is reflected by the figures of the related industry. Wintergreen Research estimates that the international market for BPM-related software and services accounted for more than USD 1 billion in 2005 with a tendency towards rapid growth in the subsequent couple of years [457]. The relevance of business process modeling to general management initiatives has been previously studied in the 1990s [28]. Today, Gartner finds that organizations that had the best results in implementing business process management spent more than 40 percent of the total project time on discovery and construction of their initial process model [265]. As a consequence, Gartner considers Business Process Modeling to be among the Top 10 Strategic Technologies for 2008.

  15. 75 FR 82029 - General Services Administration Acquisition Regulation; Submission for OMB Review; GSA Form 1217...

    Science.gov (United States)

    2010-12-29

    ... Doc No: 2010-32775] GENERAL SERVICES ADMINISTRATION [OMB Control No. 3090-00XX; Docket 2010-0002; Sequence 15] General Services Administration Acquisition Regulation; Submission for OMB Review; GSA Form 1217, Lessor's Annual Cost Statement AGENCY: Department of Defense (DOD), General...

  16. 7 CFR 800.73 - Computation and payment of service fees; general fee information.

    Science.gov (United States)

    2010-01-01

    ... AGRICULTURE GENERAL REGULATIONS Fees § 800.73 Computation and payment of service fees; general fee information... 7 Agriculture 7 2010-01-01 2010-01-01 false Computation and payment of service fees; general fee information. 800.73 Section 800.73 Agriculture Regulations of the Department of Agriculture (Continued)...

  17. 76 FR 34886 - General Services Administration Acquisition Regulation; Implementation of Information Technology...

    Science.gov (United States)

    2011-06-15

    ... of Information Technology Security Provision AGENCY: Office of Acquisition Policy, General Services... to implement policy and guidelines for contracts and orders that include information technology (IT... information technology (IT) supplies, services and systems with security requirements. Comment...

  18. The importance of perceived service quality in banking loyalty for large business customers

    Directory of Open Access Journals (Sweden)

    Anabela Oliveira da Silva Fragata

    2010-12-01

    Full Text Available El comportamiento de las grandes empresas no financieras a la hora de seleccionar aquel que será su banco principal y el grado de fidelidad al mismo, es una cuestión a la que se ha prestado hasta ahora muy poca atención. La mayor parte de las empresas portuguesas que componen nuestra muestra, señala que trabaja con más de 5 bancos y se observa una relación positiva entre tamaño de la empresa y el número de bancos con los que opera, por lo que la competencia por el cliente aumenta, de ahí la relevancia de profundizar en la justificación de la elección del banco principal. Demostramos que el grado de fidelización al banco principal depende de la calidad percibida que se tenga del mismo, que es de carácter unidimensional, y es explicada por la variedad de productos, fiabilidad del servicio y la relación con el responsable de la sucursal que lleva su cuenta. En cambio, ni las condiciones de precio, de capacidad de respuesta de los empleados, ni el tipo de sucursal, intervienen significativamente. Este resultado puede ayudar a orientar eficazmente las estrategias de fidelización de las entidades financieras hacía sus clientes corporativos de mayor dimensión.The behaviour of the large corporate banking customers when selecting the main bank and the level of their bank loyalty, are subjects that haven't been much investigated in previous studies.Most of Portuguese large companies in our sample work with more than 5 banks and there is a positive relation between the size of the company and the number of banks used. The competition in this bank segment is fierce, so it's important to investigate the selection of the main bank.The data showed that Banking Loyalty for large corporate banking customers depends on Perceived Service Quality, which in turn is one factor construct explained by the variety of products, reliability and by the interpersonal relationship established between the decision maker of the company and the business bank

  19. Munchhausen and his Horse - Why There is No General Business Case for Sustainability

    DEFF Research Database (Denmark)

    Rikhardsson, Pall M.

    2004-01-01

    that managers have to obey the accounting rules and carry out the actions implied by these rules when used in a business context. However, accounting rules are inherently flawed when it comes to sustainability. This is because the accounting principles stem from neo-classical economics and narrow forms...... for utilitarianism. Furthermore, because accounting as a social structure and system reproduces itself and its flaws through the enactment of social agents, the situation is extremely difficult to change. The business case for sustainability thus becomes contextual at best. The discussion draws on works of authors...... who have examined the link between accounting, neo-classical economics and sustainability as well as Giddens' structuration theory and the work of authors who have examined accounting as a social practice....

  20. 26 CFR 31.3401(a)(11)-1 - Remuneration other than in cash for service not in the course of employer's trade or business.

    Science.gov (United States)

    2010-04-01

    ... 26 Internal Revenue 15 2010-04-01 2010-04-01 false Remuneration other than in cash for service not... Tax at Source § 31.3401(a)(11)-1 Remuneration other than in cash for service not in the course of employer's trade or business. (a) Remuneration paid in any medium other than cash for services not in...

  1. GENERAL GUIDELINES CONCERNING THE RELATION INTERNATIONAL INTELLECTUAL PROPERTY BUSINESS VERSUS HUMAN RIGHTS AND CIVIL LIBERTIES

    Directory of Open Access Journals (Sweden)

    Speriusi-Vlad Alin

    2014-07-01

    Full Text Available Today, the intellectual property protection is no longer an absolute social and legal that justifies adoption of any measures necessary to protect it. Initially seen as the prerequisite for sustainable development, implementation of new technologies, and encouragement of international trade, the intellectual property, especially prior to ACTA (Anti-Counterfeiting Trade Agreement international trial implementation, and also thereafter, was increasingly identified as a source of violation of fundamental rights and civil liberties, i.e. the right to protection of personal data, the right to privacy, freedom to send and receive information freedom of information, freedom to contract, and freedom to carry out economic activities (freedom of commerce. As far as international trade transactions have often a component of intellectual property that requires to be protected, it is necessary to identify the landmarks, the rules establishing de facto limits in order to protect the intellectual property without risk of infringement of fundamental rights and civil liberties of other persons, in particular users or potential users of goods and services incorporating intellectual property. The best guidelines in this regard may be provided by the CJEU (Court of Justice of the European Union case-law both due to its reasoning underlying the decision of the Parliament to reject ACTA ratification and the fact that the case-law of this Court, especially the most recent one, is highly complex and nuanced, not denying in any way the importance of intellectual property, and identifying certain cases where their primacy persist and whose analysis leads to laying down some general rules in the field.

  2. 77 FR 14016 - General Services Administration Acquisition Regulation; Preparation, Submission, and Negotiation...

    Science.gov (United States)

    2012-03-08

    ...] General Services Administration Acquisition Regulation; Preparation, Submission, and Negotiation of... Negotiation of Subcontracting Plans; Correction. Correction In the information collection document...

  3. The Effect of the Internal Side of Social Responsibility on Firm Competitive Success in the Business Services Industry

    Directory of Open Access Journals (Sweden)

    M. Isabel Sánchez-Hernández

    2016-02-01

    Full Text Available This work focuses on the internal side of social responsibility of organizations in a regional context. Through a survey of 590 managers in classical business services (human-capital intensive and representative of the productive economy of the Region of Extremadura (Spain, an empirical analysis is conducted. First, a factor analysis is conducted to explore the main dimensions of the internal face of Social Responsibility and second, a structural equations model is developed to look for a relationship with business competitiveness. Business performance and innovation are also considered in the model. The main contribution of the article is the establishment of a set of indicators that will help to build an ongoing and meaningful dialogue with employees improving their quality of life at work that will also serve as important guidance for the increasing of the firm’s competitiveness through responsible human resources practices. Some suggestions for a research agenda emerge from this first attempt to approach the internal side of responsibility in business.

  4. Applying Business Model Canvas with Service-Dominant Logic for Child Sponsorship

    OpenAIRE

    Salo, Erkki

    2014-01-01

    Child sponsorship organizations serve millions of children and their communities around the world as beneficiary customers. To ensure this also in the futures, child sponsorship organizations have to have value propositions that meet the needs of the current and future donating customers. Starting point of the thesis is that the Business Model Canvas (BMC) as a tool for creating business models that can help child sponsorship organizations to understand connections between their value pr...

  5. Aligning Compensation Strategy with Business Strategy - A case study of a company within the service industry.

    OpenAIRE

    Mytty, Noora; Pedak, Karla; Sun, Chen

    2016-01-01

    Business strategy and compensation strategy are commonly recognized as important strategic issues in an organization over the past decades. Collectively, they play a crucial role in determining organization’s performance and economic success, hence the correlation and interaction between the two is gaining more attention among companies and researchers. Literature states that an optimal alignment between business strategy and compensation strategy facilitates organization to secure its compet...

  6. 48 CFR 3009.171-1 - General.

    Science.gov (United States)

    2010-10-01

    ... Prospective Contractors 3009.171-1 General. Except as provided in (HSAR) 48 CFR 3009.171-6 and 3009.171-7... under the Federal Protective Service (FPS) guard services program with any business concern owned...

  7. Analysis of Impact of Microfinance Services on Business Performance of Small Scale Women Entrepreneurs in Enugu State, Nigeria

    Directory of Open Access Journals (Sweden)

    P. C. Ike

    2013-06-01

    Full Text Available This study analyzed access to microfinance services and its impact on performance of small scale women business entrepreneurs in Enugu State, Nigeria between January and December 2012. 71 beneficiaries and 50 non beneficiaries of microfinance services operating different business enterprises were randomly selected from nine local government areas in the State. Data were collected through the use of structured questionnaire and analyzed by the use of descriptive statistical tools such as means and percentages. The Double-Difference (DD Estimator is used to estimate changes in income from before to after benefiting from services between microfinance beneficiaries and non beneficiaries. Results show that the respondents were aged 37.4 years on the average while over 66% of them were married and about 95% had one form of formal education or the other. All the microfinance service beneficiaries accessed credit and deposit services while none received insurance services. The average income of beneficiaries and non beneficiaries before the study (baseline were N162,480.00 and N163,572.00 respectively. The income of beneficiaries grew by about 46.67% (from N162,480.00 to N238,480.42 as against that of non beneficiaries which grew by only 11.6% from N163,572.00 to N182,546.35. There was a significant difference between the growth in incomes of the two groups at the 0.05 level. It is recommended that training as one of the core services of microfinance institutions should be vigorously implemented so as to improve the performance of the client entrepreneurs.

  8. Multiobjective optimization in a pseudometric objective space as applied to a general model of business activities

    Science.gov (United States)

    Khachaturov, R. V.

    2016-09-01

    It is shown that finding the equivalence set for solving multiobjective discrete optimization problems is advantageous over finding the set of Pareto optimal decisions. An example of a set of key parameters characterizing the economic efficiency of a commercial firm is proposed, and a mathematical model of its activities is constructed. In contrast to the classical problem of finding the maximum profit for any business, this study deals with a multiobjective optimization problem. A method for solving inverse multiobjective problems in a multidimensional pseudometric space is proposed for finding the best project of firm's activities. The solution of a particular problem of this type is presented.

  9. Numeric data services and sources for the general reference librarian

    CERN Document Server

    Kellam, Lynda

    2011-01-01

    The proliferation of online access to social science statistical and numeric data sources, such as the U.S. Census Bureau's American Fact Finder, has lead to an increased interest in supporting these sources in academic libraries. Many large libraries have been able to devote staff to data services for years, and recently smaller academic libraries have recognized the need to provide numeric data services and support. This guidebook serves as a primer to developing and supporting social science statistical and numerical data sources in the academic library. It provides strategies for the estab

  10. General design of a technical assistance program to help DOE/prime contractor buyers in doing business with small disadvantaged businesses

    Energy Technology Data Exchange (ETDEWEB)

    Wood, M.T.; Radford, L.R.; Saari, L.M.; Wright, J.

    1986-04-01

    This report offers a design and recommendations for implementing a program of education to assist Department of Energy buyers and procurement officers in increasing the quality and quantity of small disadvantaged business (DB) participation in their contracted work. The recommendations are based on a previous companion report, ''Issues in Contracting with Small Minority Businesses,'' from which technical assistance and related needs were derived. The assistance program is based on buyer and disadvantaged-business needs, as determined from synthesizing the results of interviews with over two dozen minority business leaders and procurement officers.

  11. The importance of environmental champions for corporate energy management : comparing manufacturing firms to service sector businesses

    Energy Technology Data Exchange (ETDEWEB)

    Gliedt, T.; Parker, P. [Waterloo Univ., ON (Canada). Dept. of Geography and Environmental Management

    2010-07-01

    Businesses of all sizes and types use large amounts of energy and emit greenhouse gases and must therefore be included in community energy planning. As an environmentally sound alternative to standard grid electricity, green electricity is considered an important energy management option for organizations wishing to address climate change. Businesses that voluntarily purchase green electricity include multi-national corporations in the primary and secondary sectors, such as agriculture, mining and manufacturing. They consume large quantities of energy and therefore have large environmental footprints. Smaller tertiary and quaternary sector businesses such as retail, health care and education, consume less energy but are also voluntarily purchasing green electricity. This paper examined if the factors that influence the decision process to purchase green electricity differ between primary and secondary sector firms, and smaller tertiary and quaternary businesses. Two models were outlined describing factors that influence proactive environmental management initiatives in firms. A summary of the corporate health and safety and total quality management literature was used to question if institutional experience with those established structures should spillover and support energy management initiatives. The results of a cluster analysis suggested that primary and secondary firms, as well as smaller and less hierarchical tertiary and quaternary businesses, are strongly influenced by environmental champions to voluntarily purchase green electricity. 41 refs., 3 tabs., 2 figs.

  12. Service Learning Track in General Chemistry: Giving Students a Choice

    Science.gov (United States)

    Donaghy, Kelley J.; Saxton, Kathleen J.

    2012-01-01

    Experiential learning is a foundation in chemistry courses from the introductory-level course to upper-level courses through laboratory experiences. Service learning is another type of experiential learning that is slowly gaining momentum in the sciences. There have been several reports in this "Journal" on this pedagogy with respect to student…

  13. Service Learning Track in General Chemistry: Giving Students a Choice

    Science.gov (United States)

    Donaghy, Kelley J.; Saxton, Kathleen J.

    2012-01-01

    Experiential learning is a foundation in chemistry courses from the introductory-level course to upper-level courses through laboratory experiences. Service learning is another type of experiential learning that is slowly gaining momentum in the sciences. There have been several reports in this "Journal" on this pedagogy with respect to student…

  14. Envia E-procurement portal: an innovative business network solution; E-Procurement-Portal Envia: innovatives Business-Netzwerk mit Partnern. Basis fuer Service orientierte Geschaeftsbeziehungen

    Energy Technology Data Exchange (ETDEWEB)

    Pfeilschmidt, G. [Bereich Einkauf und Logistik, Envia Mitteldeutsche Energie AG, Chemnitz (Germany); Werthschulte, S. [Accenture GmbH, Duesseldorf (Germany)

    2002-12-16

    The German utilities company Envia Mitteldeutsche Energie AG has developed a new e-procurement infrastructure to optimize strategic outsourcing with its business partners. The new solution, www.envia-logistics.de, works as an e-procurement portal for envia and as an open trading platform. Two major external client categories are served: municipal utilities and envia network partners. The e-procurement portal reduces overall IT-investment and maintenance costs for all participants while optimizing the quality of service with state-of-the-art technology. (orig.) [German] Mit dem elektronischen Einkaufsportal www.envia-logistics.de hat die Envia Mitteldeutsche Energie AG die Grundlage fuer innovative Service orientierte Geschaeftsbeziehungen mit Stadtwerken und Geschaeftspartnern geschaffen. Um das Potenzial ausschoepfen zu koennen, wurden ein neues Geschaeftsmodell fuer den Bereich Einkauf und Logistik entwickelt und notwendige Prozesse und eine geeignete IT-Infrastruktur realisiert. Das E-Procurement-/E-Portal-Projekt oeffnet dem einkaufenden Unternehmen nicht nur den elektronischen Beschaffungsweg, sondern auch den Verkauf. (orig.)

  15. Telemental Health Technology in Deaf and General Mental-Health Services: Access and Use

    Science.gov (United States)

    Austen, Sally; McGrath, Melissa

    2006-01-01

    Long-distance travel to provide mental health services for deaf people has implications for efficiency, safety, and equality of service. However, uptake of Telemental Health (TMH) has been slow in both deaf and general mental health services. A quantitative study was used to investigate access to TMH and whether staff confidence, experience, or…

  16. Strategic planning for employee happiness: a business goal for human service organizations.

    Science.gov (United States)

    Howard, B; Gould, K E

    2000-09-01

    Employee happiness can impact substantially on an organization's performance. It can influence employee retention, absenteeism, and work performance. Because of this importance, such happiness is inseparable from the real business of the organization and should be considered a business goal. Implementation and development of the strategic plan associated with this goal becomes the responsibility of a highly placed project team that has as its mission ensuring employee satisfaction. The strategic plan includes procedures that allow management to listen effectively to employees, assessing and responding to their values and needs. In this paper we discuss the workforce and environmental characteristics that are involved planning for employee happiness and the steps in creating an organizational culture in which this can become a business goal.

  17. Actionable Data Projects: Social Science and Service-Learning in General Education Courses

    Science.gov (United States)

    Maloyed, Christie L.

    2016-01-01

    The use of service-learning pedagogies in general education courses is often limited to increasing volunteerism or civic literacy with problem-based or research-based projects reserved for upper level courses. This article examines the implementation of an "actionable data" service-learning project in an introductory, general studies…

  18. 76 FR 79221 - Penske Logistics, LLC, Customer Service Department General Motors and Tier Finished Goods...

    Science.gov (United States)

    2011-12-21

    ... Employment and Training Administration Penske Logistics, LLC, Customer Service Department General Motors and... workers of Penske Logistics, LLC, Customer Service Department, a subsidiary of General Electric/Penske... correct name of the worker group department of the subject firm should read Penske Logistics, LLC...

  19. 41 CFR 105-1.101 - General Services Administration Property Management Regulations.

    Science.gov (United States)

    2010-07-01

    ...-INTRODUCTION 1.1-Regulations System § 105-1.101 General Services Administration Property Management Regulations... 41 Public Contracts and Property Management 3 2010-07-01 2010-07-01 false General Services Administration Property Management Regulations. 105-1.101 Section 105-1.101 Public Contracts and Property...

  20. Actionable Data Projects: Social Science and Service-Learning in General Education Courses

    Science.gov (United States)

    Maloyed, Christie L.

    2016-01-01

    The use of service-learning pedagogies in general education courses is often limited to increasing volunteerism or civic literacy with problem-based or research-based projects reserved for upper level courses. This article examines the implementation of an "actionable data" service-learning project in an introductory, general studies…

  1. 78 FR 73863 - Public Availability of General Services Administration FY 2013 Federal Activities Inventory...

    Science.gov (United States)

    2013-12-09

    ... ADMINISTRATION Public Availability of General Services Administration FY 2013 Federal Activities Inventory Reform (FAIR) Act Inventory AGENCY: General Services Administration (GSA). ACTION: Notice of public... the Federal Activities Inventory Reform (FAIR) Act of 1998, Public Law 105-270, and Office...

  2. 77 FR 54917 - Public Availability of General Services Administration FY 2012 Federal Activities Inventory...

    Science.gov (United States)

    2012-09-06

    ... ADMINISTRATION Public Availability of General Services Administration FY 2012 Federal Activities Inventory Reform (FAIR) Act Inventory AGENCY: General Services Administration (GSA). ACTION: Notice of Public... accordance with the FAIR Act of 1998, Public Law 105-270, and Office of Management and Budget (OMB)...

  3. 39 CFR 268.1 - General principles.

    Science.gov (United States)

    2010-07-01

    ... 39 Postal Service 1 2010-07-01 2010-07-01 false General principles. 268.1 Section 268.1 Postal Service UNITED STATES POSTAL SERVICE ORGANIZATION AND ADMINISTRATION PRIVACY OF INFORMATION-EMPLOYEE RULES OF CONDUCT § 268.1 General principles. In order to conduct its business, the Postal Service has...

  4. A customer oriented systematic framework to extract business strategy in Indian electricity services

    Science.gov (United States)

    Satapathy, Suchismita; Mishra, Pravudatta

    2013-11-01

    Competition in the electric service industry is highlighting the importance of a number of issues affecting the nature and quality of customer service. The quality of service(s) provided to electricity customers may be enhanced by competition, if doing so offers service suppliers a competitive advantage. On the other hand, service quality offered to some consumers could decline if utilities focus their attention on those customers most likely to exercise choice, while reducing effort and investment to serve customers less likely to choose alternatives. Service quality is defined as the way in which the utility interacts with and responds to the needs of its customers. To achieve maximum consumer satisfaction in electricity service, This paper has designed a framework by QFD by measuring service quality of electricity utility sector in ANN and also find interrelationship between these design requirements by ISM.

  5. The Impact of Ict on Business Models for Delivery Of ConsultancyServices - The Case Of Technical Engineering

    DEFF Research Database (Denmark)

    Falch, Morten; Nicolajsen, Hanne Westh

    2009-01-01

    This paper analyses the impact of the use of ICT in production and delivery of technical engineering consultancy services on business structures with regard to industry convergence and transaction costs. The paper takes an empirical study on the introduction of 3D-modelling tools in the building...... section in a Scandinavian engineering consultancy firm as its point of departure. The discussion identifies three different structural aspects, which all are affected by the use of ICT: Internationalisation vs. Local markets, Outsourcing vs. Structural integration, and Division of work between actors...

  6. Performance estimation of networked business models : Case study on a Finnish eHealth Service Project

    NARCIS (Netherlands)

    Heikkilä, M.; Solaimani, H. (Sam); Kuivaniemi, L.; Suoranta, M.

    2014-01-01

    Purpose: The objective of this paper is to propose and demonstrate a framework for estimating performance in a networked business model. Design/methodology/approach: Our approach is design science, utilising action research in studying a case of four independent firms in Health & Wellbeing sector

  7. Does Business Model Affect CSR Involvement? A Survey of Polish Manufacturing and Service Companies

    Directory of Open Access Journals (Sweden)

    Marzanna Katarzyna Witek-Hajduk

    2016-02-01

    Full Text Available The study explores links between types of business models used by companies and their involvement in CSR. As the main part of our conceptual framework we used a business model taxonomy developed by Dudzik and Witek-Hajduk, which identifies five types of models: traditionalists, market players, contractors, distributors, and integrators. From shared characteristics of the business model profiles, we proposed that market players and integrators will show significantly higher levels of involvement in CSR than the three other classes of companies. Among other things, both market players and integrators relied strongly on building own brand value and fostering harmonious supply channel relations, which served as a rationale for our hypothesis. The data for the study were obtained through a combined CATI and CAWI survey on a group of 385 managers of medium and large enterprises. The sample was representative for the three Polish industries of chemical manufacturing, food production, and retailing. Statistical methods included confirmatory factor analysis and one-way ANOVA with contrasts and post hoc tests. The findings supported our hypothesis, showing that market players and integrators were indeed more engaged in CSR than other groups of firms. This may suggest that managers in control of these companies could bolster the integrity of their business models by increasing CSR involvement. Another important contribution of the study was to propose and validate a versatile scale for assessing CSR involvement, which showed measurement invariance for all involved industries.

  8. Internet Usage in Small Businesses in Regional South Australia: Service Learning Opportunities for a Local University

    Science.gov (United States)

    Evans, Nina; Sawyer, Janet

    2009-01-01

    The Internet offers opportunities for electronic trading in the global marketplace and as such it can provide substantial benefits to a business. Despite this, the rate of adoption of e-commerce by small and medium-sized enterprises (SMEs) in Australia has been slower than anticipated and these benefits are not being realised (Pease & Rowe,…

  9. Performance estimation of networked business models : Case study on a Finnish eHealth Service Project

    NARCIS (Netherlands)

    Heikkilä, M.; Solaimani, H. (Sam); Kuivaniemi, L.; Suoranta, M.

    2014-01-01

    Purpose: The objective of this paper is to propose and demonstrate a framework for estimating performance in a networked business model. Design/methodology/approach: Our approach is design science, utilising action research in studying a case of four independent firms in Health & Wellbeing sector ai

  10. MAINSTREAMING RISK MANAGEMENT IN THE SERVICES SECTOR (on the example of restaurant and hotel business

    Directory of Open Access Journals (Sweden)

    E. Sh. Kachalova

    2012-01-01

    Full Text Available The article examines the vital issues of and regulation risk in restraurants and hotels of Russia. The author reveals the economic essence of the concept of «risk» in relation to the restaurant and hospitality industry and with the problems of risk management in the RSL. Methodologicalapproaches for the efficient management of risk in restaurant and hotel business.

  11. Data Migration Strategy and Information Assurance for the Business Enterprise Information Services

    Science.gov (United States)

    2009-07-30

    BTG Business Transformation Guidance CA Certifying Authority DAA Designated Accrediting Authority DCAS Defense Cash Accountability System DCD/ DCW ...B). The BEIS current family of systems included the Defense Corporate Database/Defense Corporate Warehouse (DCD/ DCW ), the Defense Departmental...required for reporting. DCW contains data repositories that assist in data consolidation, standardization, and simplification and that improve the

  12. SPENCER: a socially aware service robot for passenger guidance and help in busy airports

    NARCIS (Netherlands)

    Triebel, Rudolph; Arras, Kai; Alami, Rachid; Beyer, Lucas; Breuers, Stefan; Chatila, Raja; Chetouani, Mohamed; Cremers, Daniel; Evers, Vanessa; Fiore, Michelangelo; Hung, Hayley; Islas Ramírez, Omar A.; Joosse, Michiel; Khambhaita, Harmish; Kucner, Tomasz; Leibe, Bastian; Lilienthal, Achim J.; Linder, Timm; Lohse, Manja; Magnusson, Martin; Okal, Billy; Palmieri, Luigi; Rafi, Umer; Rooij, van Marieke; Zhang, Lu

    2015-01-01

    We present an ample description of a socially compliant mobile robotic platform, which is developed in the EU-funded project SPENCER. The purpose of this robot is to assist, inform and guide passengers in large and busy airports. One particular aim is to bring travelers of connecting flights conveni

  13. SPENCER: A socially aware service robot for passenger guidance and help in busy airports

    NARCIS (Netherlands)

    Triebel, R.; Arras, K.; Alami, R.; Beyer, L.; Breuers, S.; Chatila, R.; Chetouani, M.; Cremers, D.; Evers, V.; Fiore, M.; Hung, H.; Ramírez, O.A.I.; Joosse, M.; Khambhaita, H.; Kucner, T.P.; Leibe, B.; Lilienthal, A.J.; Linder, T.; Lohse, M.; Magnusson, M.; Okal, B.; Palmieri, L.; Rafi, U.; Rooij, M.M.J.W. van; Zhang, L.

    2016-01-01

    We present an ample description of a socially compliant mobile robotic platform, which is developed in the EU-funded project SPENCER. The purpose of this robot is to assist, inform and guide passengers in large and busy airports. One particular aim is to bring travellers of connecting flights conven

  14. SPENCER: A Socially Aware Service Robot for Passenger Guidance and Help in Busy Airports

    NARCIS (Netherlands)

    Triebel, R.; Arras, K.; Alami, R.; Beyer, L.; Breuers, S.; Chatila, R.; Chetouani, M.; Cremers, D.; Evers, V.; Fiore, M.; Hung, H.S.; Islas Ram¿rez, O.; Joosse, M.; Khambhaita, H.; Kucner, T.; Leibe, B.; Lilienthal, A.J.; Linder, T.; Lohse, M.; Magnusson, M.; Okal, B.; Palmieri, L.; Rafi, U.; van Rooij, M.; Zhang, L.

    2015-01-01

    We present an ample description of a socially compliant mobile robotic platform, which is developed in the EU-funded project SPENCER. The purpose of this robot is to assist, inform and guide passengers in large and busy airports. One particular aim is to bring travellers of connecting flights conven

  15. In-Service Training and Development Programs for Accountants in Business and Industry.

    Science.gov (United States)

    Adams, Hobart Warren

    A survey was made of inservice training and development for accountants in 53 selected business firms varying in products, sales volume, and employees. Program philosophy and objectives, qualifications and selection of trainees and instructors, program content, instructional programs, and evaluation procedures were examined. Inservice programs,…

  16. Internet Usage in Small Businesses in Regional South Australia: Service Learning Opportunities for a Local University

    Science.gov (United States)

    Evans, Nina; Sawyer, Janet

    2009-01-01

    The Internet offers opportunities for electronic trading in the global marketplace and as such it can provide substantial benefits to a business. Despite this, the rate of adoption of e-commerce by small and medium-sized enterprises (SMEs) in Australia has been slower than anticipated and these benefits are not being realised (Pease & Rowe, 2003).…

  17. Internet Usage in Small Businesses in Regional South Australia: Service Learning Opportunities for a Local University

    Science.gov (United States)

    Evans, Nina; Sawyer, Janet

    2009-01-01

    The Internet offers opportunities for electronic trading in the global marketplace and as such it can provide substantial benefits to a business. Despite this, the rate of adoption of e-commerce by small and medium-sized enterprises (SMEs) in Australia has been slower than anticipated and these benefits are not being realised (Pease & Rowe,…

  18. Interpreted consultations as ‘business as usual’? : An analysis of organizational routines in general practices

    NARCIS (Netherlands)

    Greenhagh, T.; Voisey, C.J.; Robb, N.

    2007-01-01

    UK general practices operate in an environment of high linguistic diversity, because of recent large-scale immigration and of the NHS's commitment to provide a professional interpreter to any patient if needed. Much activity in general practice is co-ordinated and patterned into organisational

  19. Energy service contracts in regional engineering center for small and medium businesses

    Science.gov (United States)

    Gil'manshin, I. R.; Kashapov, N. F.

    2014-12-01

    The analysis of the energy service contracts development in Russia is given in the article. The role of the Complex learning centres in the field of energy efficiency in the promotion of energy service contracts is described. The reasons of constraining the development of energy service contracts are described.

  20. Knowledge-intensive business services : users, carriers and sources of innovation

    NARCIS (Netherlands)

    Miles, I.; Kastrinos, N.

    1998-01-01

    It has now been recognised that services play a vital role in advanced industrial economies. In most European Union (EU) member states service activities now provide around two-thirds of all jobs and Gross Domestic Product (GDP) and even higher proportion of total firms. More particularly services

  1. Knowledge-intensive business services : users, carriers and sources of innovation

    NARCIS (Netherlands)

    Miles, I.; Kastrinos, N.

    1998-01-01

    It has now been recognised that services play a vital role in advanced industrial economies. In most European Union (EU) member states service activities now provide around two-thirds of all jobs and Gross Domestic Product (GDP) and even higher proportion of total firms. More particularly services h

  2. WLAN Hot Spot services for the automotive and oil industries :a business analysis Or : "Refuel the car with petrol and information, both ways at the gas station"

    NARCIS (Netherlands)

    L-F. Pau (Louis-François); M.H.P. Oremus

    2003-01-01

    textabstractWhile you refuel for gas ,why not refuel for information or download vehicle data ? This paper analyzes in extensive detail the user segmentation by vehicle usage , service offering , and full business models from WLAN hot spot services delivered to vehicles (private, professional ,

  3. Studying Student Benefits of Assigning a Service-Learning Project Compared to a Traditional Final Project in a Business Statistics Class

    Science.gov (United States)

    Phelps, Amy L.; Dostilio, Lina

    2008-01-01

    The present study addresses the efficacy of using service-learning methods to meet the GAISE guidelines (http://www.amstat.org/education/gaise/GAISECollege.htm) in a second business statistics course and further explores potential advantages of assigning a service-learning (SL) project as compared to the traditional statistics project assignment.…

  4. WLAN Hot Spot services for the automotive and oil industries :a business analysis Or : "Refuel the car with petrol and information, both ways at the gas station"

    NARCIS (Netherlands)

    L-F. Pau (Louis-François); M.H.P. Oremus

    2003-01-01

    textabstractWhile you refuel for gas ,why not refuel for information or download vehicle data ? This paper analyzes in extensive detail the user segmentation by vehicle usage , service offering , and full business models from WLAN hot spot services delivered to vehicles (private, professional , publ

  5. 76 FR 21033 - International Business Machines (IBM), Sales and Distribution Business Unit, Global Sales...

    Science.gov (United States)

    2011-04-14

    ... Employment and Training Administration International Business Machines (IBM), Sales and Distribution Business... workers of International Business Machines (IBM), Sales and Distribution Business Unit, Global Sales... services for the Sales and Distribution Business Unit. The negative determination was based on the...

  6. How to Measure Quality of Service Using Unstructured Data Analysis: A General Method Design

    Directory of Open Access Journals (Sweden)

    Lucie Sperková,

    2015-10-01

    Full Text Available The aim of the paper is to design a general method usable for measuring the quality of the service from the customer’s point of view with the help of content analytics. Large amount of unstructured data is created by customers of the service. This data can provide a valuable feedback from the service usage. Customers talk among themselves about their experiences and feelings from consumption of the service. The design of the method is based on a systematic literature review in the area of the service quality and unstructured data analysis. Analytics and quality measurement models are collected and critically evaluated regarding their potential use for measuring IT service quality. The method can be used by IT service provider to measure and monitor service quality based on World-of-Mouth in order to continual service improvement.

  7. EU governance and social services of general interest: When even the UK is concerned

    Directory of Open Access Journals (Sweden)

    Aristea Koukiadaki

    2012-02-01

    Full Text Available The level of autonomy afforded to Member States to define certain services as ‘services of general interest’ and to shelter them from the market so as to promote social objectives has become in recent years a highly sensitive topic among EU and national policy actors and organisations. The increased activity in this area of the European Commission and the general absence of guidance on the conditions necessary to render such services of general interest by the European Court of Justice (ECJ have resulted in uncertainty concerning the interaction of EU law with social services and more generally public services in the EU Member States. By focusing on the EU regulation on social services of general interest, the paper evaluates how the nature and provision of such services in the UK has been susceptible to changes as a result of the Services Directives, EU public procurement and competition law. The implementation of liberalisation plans in the UK well before any EU initiatives in this area meant that such services have been open to market forces well before other Member States. However, this has not led to the absence of concerns regarding the precise impact of EU law in this area. Recent policy initiatives by the Coalition government may expand further the degree of marketisation and increase the scope for interaction between EU and national-level regulation.

  8. Business models for Serious Games developers - transition from a product centric to a service centric approach

    DEFF Research Database (Denmark)

    Hauge, Jannicke Baalsrud; Wiesner, Stefan; Sanchez, Rosa Garcia

    2014-01-01

    In the context of the serious games industry, up to now the most commonly used business models (BM) among developers representing small and medium enterprises (SMEs) consists in offering an individual product to the customer, based on tailored one-of a kind production. Such production has high...... costs and low re-usability and leads to a long time-to-market. For an industry dealing with products highly dependent on technological advances, this implies high risks for failure and thus being put out of business. Consequently, an increasing number of Serious Games (SG) developers are struggling...... to survive. These trends are not specific for the SG development sector, but can actually be observed in several others, like software industry as well as the manufacturing industry, where a transition to less product-oriented BM can be observed. This article analyses first the current use of BM within two...

  9. THE STAGES OF FORMATION THE BUSINESS ASSOCIATION SYSTEM OF SMALL ENTREPRENEURSHIP IN THE SERVICES SECTOR

    OpenAIRE

    Zhilinkova I.N.

    2012-01-01

    Background. Integrated structures whose goal is to increase competitiveness and effectiveness of their members while preserving their independence are constantly becoming more popular. However the history of their development in Russia has not been analyzed yet. We introduce three stages of development of these structures in Russia: First stage (mid-1990-beginning 2000), when creation of these business unions was organized mostly by state. Second stage (beginning 2000-2007), when common busin...

  10. Characteristics and Effectiveness of the U.S. State E-Government-to-Business Services

    Science.gov (United States)

    Zhao, Jensen J.; Truell, Allen; Alexander, Melody W.

    2008-01-01

    This study examined the user-interface characteristics and effectiveness of the e-government-to-business (G2B) sites of the 50 U.S. states and Washington, D.C. A group of 306 online users were trained to assess the sites. The findings indicate that the majority of the state G2B sites included the user-interface characteristics that provided online…

  11. Business Model for Electric Vehicle Charging Service%电动汽车充电服务的商业模式浅析

    Institute of Scientific and Technical Information of China (English)

    赵宇; 张月璐

    2011-01-01

    基于商业模式基本要素及架构,对国际上电动汽车服务的商业模式进行比较,提出了电动汽车充电服务商业模式设计所应遵循的原则,并根据整合、客户价值最大化等原则给出了电动汽车充电服务的基本商业模式原型。%Based on the fundamental factors and architecture of business model, this paper compares the different business models for international EV services, and proposes the business model designing principles for the EV charging service. Then a basic prototype of EV charging business model is presented in light of the principles of integration and customer value maximization, etc.

  12. A business intelligence approach using web search tools and online data reduction techniques to examine the value of product-enabled services

    DEFF Research Database (Denmark)

    Tanev, Stoyan; Liotta, Giacomo; Kleismantas, Andrius

    2015-01-01

    in Canada and Europe. It adopts an innovative methodology based on online textual data that could be implemented in advanced business intelligence tools aiming at the facilitation of innovation, marketing and business decision making. Combinations of keywords referring to different aspects of service value...... were designed and used in a web search resulting in the frequency of their use on companies’ websites. Principal component analysis was applied to identify distinctive groups of keyword combinations that were interpreted in terms of specific service value attributes. Finally, the firms were classified...... by means of K-means cluster analysis in order to identify the firms with a high degree of articulation of their service value attributes. The results show that the main service value attributes of the Canadian firms are: better service effectiveness, higher market share, higher service quality...

  13. The business of palliative medicine - part 5: service utilization in a comprehensive integrated program.

    Science.gov (United States)

    Estfan, Bassam; Davis, Mellar P; Walsh, Declan; Heintz, Jessica; Shaheen, Philip E; Cheema, Bushra; LeGrand, Susan B; Lagman, Ruth L

    2007-01-01

    The aim of palliative medicine is to provide multidisciplinary comprehensive care in advanced illness. Patient and family utilization of various product service lines offered by the Harry R Horvitz Center for Palliative Medicine at the Cleveland Clinic Foundation was studied. Newly referred patients were followed up prospectively until 85% had either died or been lost to follow-up. Demographic, clinical, and referral data were recorded; subsequent product service line utilization was updated daily. The total study period was 171 days, and 238 patients entered. Acute care inpatient unit, outpatient clinic visits, and 24-hour phone contacts were the most frequently used product service lines. Patients had a median of 3 contacts (range, 1 to 27) with individual service lines. Multiple palliative medicine product service lines were utilized often, with repeated use of the individual service lines. A comprehensive integrated palliative medicine program is necessary to fully meet the complex needs of those with advanced disease.

  14. Marketing and satisfaction of employees in the process of improving the quality of business service activities

    Directory of Open Access Journals (Sweden)

    Perić Ružica

    2009-01-01

    Full Text Available Modern society is characterized with the development of public service activities, which are the main generator in creating value of one national economy. Special attention of the service activities development should be paid by the countries in transition, such as our country, because apart from influencing establishing of value, service activities have also taken a considerable role in employment of people. Service enterprises should base their growth and development, and in the first place, the survival itself, on providing the best quality services, that is, to strive to the satisfaction and loyalty of its customers. The customer's satisfaction has been determined to the great extent by the employees' satisfaction, especially in the first line of servicing, who are directly in contact with them.

  15. Investigating issues and challenges for customer involvement in business services innovation

    DEFF Research Database (Denmark)

    Nicolajsen, Hanne Westh; Hugger, Ada Scupola

    2011-01-01

    Purpose – The paper aims to investigate how customers may contribute to radical innovation in consultancy services and the conditions needed for customers to be involved in such radical service innovations. Design/methodology/approach – The paper uses a qualitative case study approach including r...... and detailed insights into both how to involve customers in radical service innovations and the conditions and challenges found in doing so....

  16. 47 CFR 90.33 - General eligibility.

    Science.gov (United States)

    2010-10-01

    ... Telecommunication FEDERAL COMMUNICATIONS COMMISSION (CONTINUED) SAFETY AND SPECIAL RADIO SERVICES PRIVATE LAND MOBILE RADIO SERVICES Industrial/Business Radio Pool § 90.33 General eligibility. (a) In addition to the eligibility shown in the Industrial/Business Pool, eligibility is also provided for any corporation...

  17. What services are public? What aspects of performance are to be ranked? The case of “services of general interest”

    NARCIS (Netherlands)

    S.G.J. Van de Walle (Steven)

    2008-01-01

    textabstractIn this article, we focus on the difficulties in evaluating the performance of so-called services of general interest. These services generally include such services as water and electricity supply, telephony, postal services, and public transport, where providers are subjected to

  18. Beginning Power BI with Excel 2013 self-service business intelligence using Power Pivot, Power View, Power Query, and Power Map

    CERN Document Server

    Clark, Dan

    2014-01-01

    Understanding your company's data has never been easier than with Microsoft's new Power BI package for Excel 2013. Consisting of four powerful tools-Power Pivot, Power View, Power Query and Power Maps-Power BI makes self-service business intelligence a reality for a wide range of users, bridging the traditional gap between Excel users, business analysts and IT experts and making it easier for everyone to work together to build the data models that can give you game-changing insights into your business. Beginning Power BI with Excel 2013 guides you step by step through the process of analyzin

  19. Annotation: New research into general psychiatric services for adults with intellectual disability and mental illness.

    Science.gov (United States)

    Chaplin, R

    2009-03-01

    There are a variety of models for the mental health care of adults with comorbid intellectual disability (ID) and mental illness. There has been a long-running debate as to whether this should be provided by general psychiatric or specialised ID services. A previous review concluded that there was no clear evidence to support either model with research being often of a poor quality, lacking replication, and outcome measures were often inappropriate or varied between studies. This review aims assess differences in outcome for patients with ID and mental disorders treated in general or specialised ID mental health services. A literature review was conducted using electronic databases and websites of ID and mental health organisations to locate all references where people with ID receive mental health care in general psychiatric services from 2003. No meta-analysis was attempted because of the divergent nature of the studies. People with ID (especially severe ID) have reduced access to general psychiatric services. General psychiatric inpatient care is unpopular especially with carers but can be improved by providing specially trained staff and in-reach from community ID teams. Opportunities may exist to enhance the care of people with borderline intellectual functioning within general psychiatric services. Although no new randomised controlled trials have been published, the weight of research is accumulating to suggest that provision of general psychiatric services without extra help is not sufficient to meet the needs of people with ID.

  20. 76 FR 10394 - Hewlett Packard Company, Enterprise Business Division, Technical Services America, Global Parts...

    Science.gov (United States)

    2011-02-24

    ... Parts Supply Chain Group, Including Leased Workers From Qflex, North America Logistics, and UPS... Services America, Global Parts Supply Chain Group, Including Leased Workers From Qflex, North America..., Technical Services America, Global Parts Supply Chain Group, including leased workers from QFlex,...

  1. Investigating issues and challenges for customer involvement in business services innovation

    DEFF Research Database (Denmark)

    Nicolajsen, Hanne Westh; Hugger, Ada Scupola

    2011-01-01

    Purpose – The paper aims to investigate how customers may contribute to radical innovation in consultancy services and the conditions needed for customers to be involved in such radical service innovations. Design/methodology/approach – The paper uses a qualitative case study approach including r...

  2. Hippi Care Hospital: Towards Proactive Business Processes in Emergency Room Services. Teaching Case

    Science.gov (United States)

    Tan, Kar Way; Shankararaman, Venky

    2014-01-01

    It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH's Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90%…

  3. Using value models for business risk analysis in e-service networks

    NARCIS (Netherlands)

    Ionita, Dan; Wieringa, Roel J.; Wolos, Lars; Gordijn, Jaap; Pieters, Wolter; Ralyté, Jolita; España, Sergio; Pastor, Oscar

    2015-01-01

    Commercially provided electronic services commonly operate on top of a complex, highly-interconnected infrastructure, which provides a multitude of entry points for attackers. Providers of e-services also operate in dynamic, highly competitive markets, which provides fertile ground for fraud. Before

  4. A Human Capital Model: Service-Learning in the Micro Business Incubator Program

    Science.gov (United States)

    Desplaces, David E.; Steinberg, Margery; Coleman, Susan; Kenworthy-U'Ren, Amy

    2006-01-01

    This paper presents a service-learning approach to inner city revitalization that is grounded in a human capital model for economic development. The case study demonstrates how a private university became the catalyst for growth in an "at risk" neighborhood of an urban inner city. Our ongoing service-learning project, called The Upper…

  5. A Statistical Analysis of Education Service Quality Dimensions on Business School Students' Satisfaction

    Science.gov (United States)

    Seng, Ernest Lim Kok; Ling, Tan Pei

    2013-01-01

    This study aims to investigate student satisfaction on quality education services provided by institutions of higher learning in Malaysia. Their level of satisfaction based primarily on the data collected through five dimensions of education service quality. A random sample of 250 students studying in an institution of higher learning was selected…

  6. Investigating issues and challenges for customer involvement in Business services innovation

    DEFF Research Database (Denmark)

    Nicolajsen, Hanne Westh; Scupola, Ada

    2011-01-01

    Purpose - The paper investigates how customers may contribute to radical innovation in consultancy services and what are the conditions needed for customers to involve in such radical service innovations. Design/methodology/approach - The paper uses a qualitative case study approach including rich...... descriptions based primarily on interviews to investigate an extreme example of successful customer involvement in the development of radical service innovations in Ramboll, a leading Scandinavian engineering consultancy. Findings – Our study reveals that customers may be involved in radical innovation...... processes to different degrees. However involving customers actively in radical services innovation require a relationship between the customer company and the service provider that might be described as a partnership in which ongoing learning is taking place to develop new solutions. Our findings reveal...

  7. 75 FR 4565 - General Services Administration Acquisition Regulation; Submission for OMB Review; Industrial...

    Science.gov (United States)

    2010-01-28

    ... ADMINISTRATION General Services Administration Acquisition Regulation; Submission for OMB Review; Industrial... reinstatement of a previously approved information collection requirement regarding industrial ] funding fee and..., Industrial Funding Fee and Sales Reporting, in all correspondence. SUPPLEMENTARY INFORMATION: A....

  8. 78 FR 27239 - General Services Administration Acquisition Regulation; Submission for OMB Review; Industrial...

    Science.gov (United States)

    2013-05-09

    ... ADMINISTRATION General Services Administration Acquisition Regulation; Submission for OMB Review; Industrial... previously approved information collection requirement regarding industrial funding fee and sales reporting....munson@gsa.gov . ADDRESSES: Submit comments identified by Information Collection 3090- 0121,...

  9. 75 FR 1788 - General Services Administration Regulation; Submission for OMB Review; Packing List Clause

    Science.gov (United States)

    2010-01-13

    ... ADMINISTRATION General Services Administration Regulation; Submission for OMB Review; Packing List Clause AGENCY... approved information collection requirement regarding the packing list clause. A request for public..., Packing List Clause, in all correspondence. FOR FURTHER INFORMATION CONTACT: Michael O....

  10. 77 FR 66466 - General Services Administration Regulation; Information Collection; Packing List Clause

    Science.gov (United States)

    2012-11-05

    ... ADMINISTRATION General Services Administration Regulation; Information Collection; Packing List Clause AGENCY... packing list clause. Public comments are particularly invited on: Whether this collection of information..., Packing List Clause, by any of the following methods: Regulations.gov :...

  11. A Decentralized VPN Service over Generalized Mobile Ad-Hoc Networks

    Science.gov (United States)

    Fujita, Sho; Shima, Keiichi; Uo, Yojiro; Esaki, Hiroshi

    We present a decentralized VPN service that can be built over generalized mobile ad-hoc networks (Generalized MANETs), in which topologies can be represented as a time-varying directed multigraph. We address wireless ad-hoc networks and overlay ad-hoc networks as instances of Generalized MANETs. We first propose an architecture to operate on various kinds of networks through a single set of operations. Then, we design and implement a decentralized VPN service on the proposed architecture. Through the development and operation of a prototype system we implemented, we found that the proposed architecture makes the VPN service applicable to each instance of Generalized MANETs, and that the VPN service makes it possible for unmodified applications to operate on the networks.

  12. 78 FR 29245 - U.S. General Services Administration Federal Property Management Regulations; Administrative Wage...

    Science.gov (United States)

    2013-05-20

    ... Administration Federal Property Management Regulations; Administrative Wage Garnishment AGENCY: Office of the... amending the U.S. General Services Administration Property Management Regulation (GSPMR) to remove... telephone number. The Administrative Wage Garnishment Code of Federal Regulations (CFR) Parts affected...

  13. RETHINKING VALUE: A VALUE-CENTRIC MODEL OF PRODUCT, SERVICE AND BUSINESS DEVELOPMENT

    DEFF Research Database (Denmark)

    Randmaa, Merili; Mougaard, Krestine; Howard, Thomas J.

    2011-01-01

    Globalization and information technologies have made the economical landscape more transparent and customers smarter, more demanding and networked. Companies can see these changes as a threat to their business or as an opportunity to differentiate in the market and be a Prime Mover, by re......-thinking customer value within the value system. This article shows how the term “value” is understood in different contexts and fields of economy, to see if these definitions can be merged, in order to understand the concept of value in broader way. The authors argue through literature review and example cases...

  14. Service user involvement in pre-registration general nurse education: a systematic review

    OpenAIRE

    Scammell, Janet; Heaslip, Vanessa; Crowley, Emma J.

    2016-01-01

    Aims and objectives: A systematic review of published studies on service user involvement in undergraduate, pre-registration general nursing education (excluding mental health-specific programmes). The objective is to examine how students are exposed to engagement with service users. Background: The requirement of service user involvement in all nurse education is policy expectation of health professional education providers, in response to the increased public and political expectations. Pre...

  15. Personnel Management in Access Services: A General Overview of the Literature, 1990-2002

    Science.gov (United States)

    Lee, Leslie A.; Wu, Michelle M.

    2003-01-01

    Access services is not unique in its need for effective personnel management. A review of the literature indicates that there are many publications on or relating to library personnel administration; however, relatively few of them are dedicated to the narrow topic of access services. As such, this review encompasses literature that is general to…

  16. In-Course Instructor-Guided Service Learning in a Community College General Psychology Class

    Science.gov (United States)

    Goomas, David T.; Weston, Melissa B.

    2012-01-01

    Students enrolled in two general psychology classes at El Centro College (ECC) of the Dallas County Community College District (DCCCD) were offered the opportunity to earn extra credit by performing up to 20 hours of service learning. Benefits of service learning were observed in student development, including exploration of career possibilities,…

  17. General practice in urban and rural Europe: the range of curative services.

    NARCIS (Netherlands)

    Boerma, W.G.W.; Groenewegen, P.P.; Zee, J. van der

    1998-01-01

    The variation in the range of services provided by general practitioners (GPs) is not only related to personal characteristics and features of the country's health care system but also to the geographical circumstances of the practice location. In conurbations health services are more widely

  18. The GridEcon Platform: A Business Scenario Testbed for Commercial Cloud Services

    Science.gov (United States)

    Risch, Marcel; Altmann, Jörn; Guo, Li; Fleming, Alan; Courcoubetis, Costas

    Within this paper, we present the GridEcon Platform, a testbed for designing and evaluating economics-aware services in a commercial Cloud computing setting. The Platform is based on the idea that the exact working of such services is difficult to predict in the context of a market and, therefore, an environment for evaluating its behavior in an emulated market is needed. To identify the components of the GridEcon Platform, a number of economics-aware services and their interactions have been envisioned. The two most important components of the platform are the Marketplace and the Workflow Engine. The Workflow Engine allows the simple composition of a market environment by describing the service interactions between economics-aware services. The Marketplace allows trading goods using different market mechanisms. The capabilities of these components of the GridEcon Platform in conjunction with the economics-aware services are described in this paper in detail. The validation of an implemented market mechanism and a capacity planning service using the GridEcon Platform also demonstrated the usefulness of the GridEcon Platform.

  19. General English Attrition and Its Significance for Business English Teaching/Learning of Prospective Economists

    Directory of Open Access Journals (Sweden)

    Slavica Čepon

    2007-06-01

    Full Text Available This article summarizes some of the findings of a large-scale study of the foreign language needs of economics students (Čepon 2007. It focuses on the rationale behind the lengthy period of disuse of general English (GE during economics students’ first year of undergraduate study. The article presents evidence for processes of GE attrition that slowly set in and are deemed to be particularly detrimental to economics. It is also important to determine exactly which language needs are essential for the future professional development of the economics graduates. It is hoped that this will spur foreign language policy renewal.

  20. Business Tax in China

    Institute of Scientific and Technical Information of China (English)

    RICHARD; HOFFMANN

    2009-01-01

    Business tax is a tax payable against turnover by all enterprises and individuals undertaking the following business activities:providing taxable services, including communication, transport, construction, finance and insurance, telecom, culture,

  1. 26 CFR 1.513-6 - Certain hospital services not unrelated trade or business.

    Science.gov (United States)

    2010-04-01

    ...) The service is provided at a fee not in excess of actual cost, including straight line depreciation... effect on or before April 20, 1983. (b) Hospital defined. As used in this section the word hospital...

  2. How Western Does Business: An Explanation of Western's Products and Services

    Energy Technology Data Exchange (ETDEWEB)

    None

    2012-10-01

    The mission of the Western Area Power Administration is to market and deliver reliable, renewable, cost-based hydroelectric power and related services. This guide provides an overview of Western’s history and how Western carries out that mission and provides electrical, transmission and ancillary services. It also discusses how we develop plans for marketing our most valuable resources—long-term firm capacity and energy.

  3. 商业银行核心系统的服务架构研究%Three Layer Service Architecture of the Bank Core Business System

    Institute of Scientific and Technical Information of China (English)

    王耀力; 张胜; 张刚

    2011-01-01

    提出了需求+语义+服务的银行核心业务系统BCBS(Bank Core Business System)三层服务架构模型.以此为基础,设计开发了商业银行企业应用集成建议草案IFE,包括:IFE总体框架模型,金融业应用层通信协议FL7,IFE核心构件库IFE-Infrastructure,系统测试标准以及相应的测试资产库.商业银行可以基于IFE建议草案通过差异化分析规划设计出适合于本行的IT平台及BCBS,避免重复引进;还可以对业务流程及各种流程再造的方案开展评估和测试,规避流程银行变革过程中的风险.%The current operating modes of domestic financial enterprises are experiencing a significant transform from “sector banks” to “process bank”. Introducing overseas advanced IT platform system to reform and constructing a new generation core banking system that is in line with domestic regulatory rules have become an inevitable trend. This paper proposed a requirement + semantic + service three-tier service architecture model for bank core business system (BSBS). Moreover, the proposed drate of commercial banks enterprise application integration IFE was designed and develpoed,which includes IFE general framework model, application-layer communication protocol FL7 in financial industry, the IFE core component library(IFE-Infrastructure), system testing standards and the corresponding test asset library. Based on the IFE proposed draft, commercial bank can accomplish the variance analysis to design IT platforms and BSBS applicable to the bank, to avoid duplicate introduction,to carry out assessment and testing to business process and varieties of process reengineering programs, and to avoid the risk in the bank's process changing.

  4. The public services Leipzig optimize their IT systems for the German wide distribution of electricity; Stadtwerke Leipzig optimieren IT-Systeme fuer den bundesweiten Stromvertrieb. IBM Websphere Business Integrator im Einsatz

    Energy Technology Data Exchange (ETDEWEB)

    Bergmann, I. [SerCon GmbH, Leipzig (Germany); Schoebe, I. [Perdata GmbH, Leipzig (Germany)

    2006-08-28

    Optimized business processes as well as an appropriate IT system environment are the essential basis for business success in the competitive market of German distribution of electricity. The public services Leipzig have recognized this necessity very early. Within only five months they implemented the IBM websphere business integrator as their central communication platform. (orig.)

  5. Improve the business expanding, improve service levels%完善业扩报装,提升服务水平

    Institute of Scientific and Technical Information of China (English)

    陈宇航

    2012-01-01

      分析了电力市场的未来前景,指出要想做好、做强电力市场,完善业扩报装的相关制度和程序,提升电力企业服务意识和水平至关重要。为此,提出了3个建议:对内组织培训,提高服务技能;对外发放监督卡,提升服务质量;在管理上要做到“三强化”。%  The analysis of the prospects for the future of the electricity market, pointed out that in order to do a good job, and stronger power mar-kets, improve the systems and procedures of the business expanding, enhance the electricity enterprise service awareness and the level is crucial. To this end, the proposed three recommendations:the internal organization of training, improve service skills;the external payment oversight card to enhance the quality of service;management to achieve“strengthen”.

  6. 32 CFR 644.524 - Reporting contaminated land to the General Services Administration.

    Science.gov (United States)

    2010-07-01

    ... 32 National Defense 4 2010-07-01 2010-07-01 true Reporting contaminated land to the General... and Other Contamination from Proposed Excess Land and Improvements § 644.524 Reporting contaminated land to the General Services Administration. Contaminated areas, except industrial properties...

  7. Connecting Intercultural Communication Service Learning with General Education: Issues, Outcomes, and Assessment

    Science.gov (United States)

    Littlefield, Robert S.; Rick, Jessica M.; Currie-Mueller, Jenna L.

    2016-01-01

    This study explored the intersection between service learning and general education outcomes through the self-reported perceptions of 382 college students participating in an intercultural communication course that satisfied the general education requirement at a midsized Upper Plains research university for studying cultural diversity. The data…

  8. 77 FR 59790 - General Services Administration Acquisition Regulation (GSAR); Rewrite of Part 504...

    Science.gov (United States)

    2012-10-01

    ... (GSAR); Rewrite of Part 504; Administrative Matters AGENCY: Office of Acquisition Policy, General... Administrative Matters and Forms. This final rule is part of the General Services Administration Acquisition Manual (GSAM) rewrite Project, in which all parts of the regulation are being reviewed and updated to...

  9. 76 FR 30842 - General Services Administration Acquisition Regulation; Rewrite of Part 570; Acquiring Leasehold...

    Science.gov (United States)

    2011-05-27

    ...-Owned Business (Other than Small Business); 52.203-13, Contractor Code of Business Ethics and Conduct... ``small business'' is revised to delete the dollar limit for annual average gross receipts and to reference the size standard established by the Small Business Administration. Further revisions were made to...

  10. Integrated Model of Customers’ Satisfaction and Loyality: A Business Analysis of Banking Service

    Directory of Open Access Journals (Sweden)

    Rachmad Hidayat

    2016-06-01

    Full Text Available The purpose of this study is to determine the relationships of service quality, bank’s image, customer value and product quality with customer satisfaction and customer loyalty. Sample is the state-owned banks’ customers in four major cities in Indonesia. Data is analyzed by using the Structural Equation Modeling (SEM method. Results lead to an integrated model of customers’ satisfaction and loyalty. In conclusion, customer value and quality of bank products do not significantly and directly affect customer loyalty, but do significantly affect customer loyalty mediated by customer satisfaction. Service quality and bank’s image directly and indirectly affects customers’ satisfaction and loyalty. Service quality and bank’s image have the strongest and most dominant effects on customer loyalty.

  11. 5 CFR 4101.108 - Outside employment and business activity.

    Science.gov (United States)

    2010-01-01

    ... ETHICAL CONDUCT FOR EMPLOYEES OF THE FARM CREDIT ADMINISTRATION § 4101.108 Outside employment and business... 5 Administrative Personnel 3 2010-01-01 2010-01-01 false Outside employment and business activity... from providing any service that is a part of their official duties. (b) General requirement for prior...

  12. Is it time to talk? Interpreter services use in general practice within Canterbury

    Directory of Open Access Journals (Sweden)

    Seers K

    2013-06-01

    Full Text Available INTRODUCTION: Effective communication is fundamental to successful health care service delivery, and has a positive impact on access, quality of care, health outcomes, and patient satisfaction. Although there are a growing number of New Zealanders who do not speak English proficiently, underutilisation of trained interpreter services appears to be common in primary health care settings. AIMS: To describe the pattern of interpreter service need and utilisation by general practice services, and to identify key barriers and enabling factors to the use of trained interpreters. METHODS: A mixed methods study was employed. Census and Partnership Health Canterbury Te Kei o Te Waka (PHC databases were combined, and quantitative analysis used to derive interpreter service need and utilisation patterns. Transcripts of focus groups and interviews from general practitioners, practice nurses and practice administration staff within the PHC were analysed, using qualitative methods to identify barriers and enablers to interpreter service use. RESULTS: For the years 2008-2010, approximately 10 742 consultations per year involved a non-Englishspeaking patient, yet in only approximately 74.8 (0.7% consultations per year were interpreter services utilised. Analysis of focus groups and interviews identified four global themes that represented barriers for interpreter service utilisation; namely, practicalities, expectations, knowledge of service, and systems. DISCUSSION: The current use of interpreter services in PHC general practice appears to be significantly less than the need. In order to maximise health outcomes and reduce risk, strategies must be initiated to counter the barriers currently inhibiting interpreter service use, including adopting best practice policies.

  13. Customer Representatives As Part-Time Marketers Of Online Services : Case: Tapiola General Mutual Insurance Company

    OpenAIRE

    Niemelä, Jere

    2011-01-01

    The empirical study that this thesis is based on was ordered to be conducted by Tapiola General Mutual Insurance Company, a Finnish customer-owned insurance company that offers its customers general insurance. The purpose of this thesis is to determine the current online services-related competence of customer representatives working at Tapiola General’s customer interface, namely at the company’s branch offices and its contact center. There is great demand within Tapiola General for a b...

  14. BioCASE. Biodiversity Collection Access Service for Europe. Legal and Business position (Final report).

    NARCIS (Netherlands)

    ten Hove, H.A.; Los, W.

    2005-01-01

    The EU funded project BioCASE (contract nr. EVR1-CT-2001-40017) has established a web-based information service providing researchers with unified access to biological collections in Europe while leaving control of the information with the collection holders. The BioCASE project was based on the

  15. The local impact of globalization in South and Southeast Asia: offshore business processes in services industries

    NARCIS (Netherlands)

    Lambregts, B.; Beerepoot, N.; Kloosterman, R.C.

    2016-01-01

    In the past two decades, several millions of IT-enabled services jobs have been relocated or ‘offshored’ from the US and Europe to, in particular, low cost economies around the world. Most of these jobs so far have landed in South and South-East Asia, with India and the Philippines receiving the bul

  16. The local impact of globalization in South and Southeast Asia: offshore business processes in services industries

    NARCIS (Netherlands)

    Lambregts, B.; Beerepoot, N.; Kloosterman, R.C.

    2016-01-01

    In the past two decades, several millions of IT-enabled services jobs have been relocated or ‘offshored’ from the US and Europe to, in particular, low cost economies around the world. Most of these jobs so far have landed in South and South-East Asia, with India and the Philippines receiving the bul

  17. User experience of mobile business support services for rural micro and small enterprises

    CSIR Research Space (South Africa)

    Herselman, M

    2012-02-01

    Full Text Available This paper explores the power of user experience of mobile phones and technologies and explores how micro and small enterprises use mobile services. The authors also identify the missing gaps and propose a mobi-incubation solution for rural micro...

  18. The local impact of globalization in South and Southeast Asia: offshore business processes in services industries

    NARCIS (Netherlands)

    Lambregts, B.; Beerepoot, N.; Kloosterman, R.C.

    2016-01-01

    In the past two decades, several millions of IT-enabled services jobs have been relocated or ‘offshored’ from the US and Europe to, in particular, low cost economies around the world. Most of these jobs so far have landed in South and South-East Asia, with India and the Philippines receiving the

  19. 7 CFR 2.48 - Administrator, Rural Business-Cooperative Service.

    Science.gov (United States)

    2010-01-01

    ... cooperatives. Such work may be carried out by: (i) Exchanging materials and results with such institutions or... institutions or organizations in foreign countries (7 U.S.C. 3291). (14) Collect, service, and liquidate loans... (42 U.S.C. 9604(i)(11)), with respect to the reduction of exposure to significant risk to human health...

  20. Shared Services: A Powerful Strategy to Support Sustainability of ECE Businesses

    Science.gov (United States)

    Stoney, Louise

    2009-01-01

    As Co-Founder of the Alliance for Early Childhood Finance, it is the author's job to think about how they pay for early care and education (ECE) services in the United States. Generating the operating revenue needed to establish and sustain a high-quality ECE program has never been easy--and in a recession economy it is becoming even more…