WorldWideScience

Sample records for facilities management services

  1. Service quality for facilities management in hospitals

    CERN Document Server

    Sui Pheng, Low

    2016-01-01

    This book examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and evaluates the FM service quality standards in Singapore’s hospitals from the patient’s perspective, and provides recommendations on how to successfully improve FM service quality and achieve higher patient satisfaction. The book also features valuable supplementary materials, including a checklist of 32 key factors for successful facilities management and another checklist of 24 service attributes for hospitals to achieve desirable service quality in connection with facilities management. The book adopts a unique approach of combining service quality and quality theory to provide a more holistic view of how FM service quality can be achieved in hospitals. It also integrates three instruments, namely the SERVQUAL model, the Kano model and the QFD model to yield empirical results from surveys for implementation in hosp...

  2. Tools for Stakeholder Involvement in Facility Management Service Design

    DEFF Research Database (Denmark)

    Nardelli, Giulia; Scupola, Ada

    Purpose: The purpose of this paper is to provide an overview of the tools that Facility Management (FM) companies use to involve different stakeholders, and more precisely the ones on the demand side, in the FM service design process. Stakeholder involvement may contribute to FM service innovations...... that are more in line with the stakeholder needs and expectations, and may thus result in increased customer satisfaction, better services and, at the very end, an increased competitive advantage for the organization. Background: The background of this study lies in user involvement in service design...... in combination with empirical evidence and research from the FM field. The differentiation between clients, customers and end-users (Coenen et al. 2013) is taken as the ground to explore the peculiarities of stakeholder management within FM service design, and deepen the discussion on user involvement, which can...

  3. Innovation in Services and Stakeholder Interactions: Cases from Facilities Management

    DEFF Research Database (Denmark)

    Nardelli, Giulia

    services are a set of support services. They are meant to ensure that the employees of an organisation can carry out the tasks and activities related to the core business, without having to worry about, for example, the management of the workplace, catering and cleaning, security and safety. Facilities...... research approach (inductive, abductive and deductive), which includes a literature review and four empirical papers. The empirical work for this dissertation includes an explorative study, three mini case studies and an in-depth longitudinal case study. The collected data range from interviews to archive...

  4. The nature of innovation processes in Facility Management services

    DEFF Research Database (Denmark)

    Nardelli, Giulia

    Purpose: This work investigates the dynamics of interaction between stakeholders of Facilities Management (FM) innovation and improvement processes. The aim is to understand how the complex value chain of FM services influences innovation processes within this field. Theory: This study combines...... theories on innovation in services with research focused on the empirical field of FM. More specifically, the analytical framework for this study applies the differentiation between reactive and proactive innovation processes by Toivonen and Tuominen (2009) to the value chain identified by Coenen...... has a threefold impact on the nature of innovation processes within this field. Firstly, end-users of FM services are usually not involved in innovation processes, although they might sometimes play a role as initial drivers. Secondly, FM services are intangible but more easily reproducible than other...

  5. Managerial issues in facilities management: The impact of facilities service on student productivity

    DEFF Research Database (Denmark)

    Holzweber, Markus

    2017-01-01

    The study examines key issues and effects of managerial capability management in higher education premises at the University of Glasgow. A study was undertaken on the library’s ‘Learning Cafe’ area. This unique learning space provides complex process-oriented facilities- and IT services to students...

  6. The Core Services of the Facilities Management Based Company in Malaysia

    Directory of Open Access Journals (Sweden)

    Ahmad Zawawi Zuraihana

    2014-01-01

    Full Text Available Many questions rose on defining the implementation of Facilities Management (FM in Malaysia. To date, the FM player only provided services sufficiently without the desires to enhance their services by taking into account the standard of practice which should form the basis. The extent of the services in Facilities Management based companies in Malaysia is not known and this paper aimed to identify within the context. The scope of study is limited to respondents in Klang Valley area. Literature review is used as a basis and questionnaires survey distributed to 20 companies, representing 56% of the total FM companies in Klang Valley are used to capture the data. The senior management level is assessed to represent. The results revealed that the implementation of facilities management services is limited, but still evolving. The majority of the FM based companies provides facilities services under the category of building operation and maintenance as their core business and procured them by in-house. The core services comprise of Electrical System, Cleaning, mechanical, HVAC system, plumbing & Sewerage , Fire Protection, Landscape, Lifts and Escalator, Security & Safety, Parking Management, Consultancy & Advisory Services, Waste Management, ICT System, Pest Control, Energy Management & Conservation, Building Audit Services, Customer Care Management, Transition Management, Catering &Vending Services. Based on what FM can offer, there is the necessity to reinforce the awareness to ensure continuously improve the management of national assets and facilities.

  7. Strategic sourcing and procurement of facilities management services

    OpenAIRE

    Jensen, Per Anker

    2017-01-01

    Purpose: The purpose it to provide insights into strategic sourcing concerning Facilities Management (FM) and how it can contribute to a sourcing decision that combines the benefits of internal and external provision with consideration of business risk and cost. Design/methodology/approach: The paper investigates a strategic sourcing and procurement process in a large public organisation in Denmark based on participating in internal meetings, a workshop, document studies and interviews. The p...

  8. Tools for Stakeholder Involvement in Facility Management Service Design

    DEFF Research Database (Denmark)

    Nardelli, Giulia; Scupola, Ada

    that are more in line with the stakeholder needs and expectations, and may thus result in increased customer satisfaction, better services and, at the very end, an increased competitive advantage for the organization. Background: The background of this study lies in user involvement in service design...... in combination with empirical evidence and research from the FM field. The differentiation between clients, customers and end-users (Coenen et al. 2013) is taken as the ground to explore the peculiarities of stakeholder management within FM service design, and deepen the discussion on user involvement, which can...... an overview of the specific tools that are used to involve different stakeholders on the demand side in FM service design and innovation process. These tools have been categorized as: (1) direct methods that allow stakeholders (clients, customers and end-users) to actively participate in the FM service design...

  9. 77 FR 55843 - Office of Facilities Management and Program Services; Submission for OMB Review; Background...

    Science.gov (United States)

    2012-09-11

    ... ADMINISTRATION Office of Facilities Management and Program Services; Submission for OMB Review; Background...: Please submit comments only and cite Information Collection 3090-0287, Background Investigations for... the new information collection requirement regarding the collection of personal data for background...

  10. 77 FR 31017 - Office of Facilities Management and Program Services; Information Collection; Background...

    Science.gov (United States)

    2012-05-24

    ...; Sequence 7] Office of Facilities Management and Program Services; Information Collection; Background....johnson@gsa.gov . ADDRESSES: Submit comments identified by Information Collection 3090- 0287, Background... the link ``Submit a Comment'' that corresponds with ``Information Collection 3090-0287, Background...

  11. Strategic sourcing and procurement of facilities management services

    DEFF Research Database (Denmark)

    Jensen, Per Anker

    2017-01-01

    Purpose: The purpose it to provide insights into strategic sourcing concerning Facilities Management (FM) and how it can contribute to a sourcing decision that combines the benefits of internal and external provision with consideration of business risk and cost. Design/methodology/approach: The p......Purpose: The purpose it to provide insights into strategic sourcing concerning Facilities Management (FM) and how it can contribute to a sourcing decision that combines the benefits of internal and external provision with consideration of business risk and cost. Design....../methodology/approach: The paper investigates a strategic sourcing and procurement process in a large public organisation in Denmark based on participating in internal meetings, a workshop, document studies and interviews. The process is compared to a new ISO standard with guidance on strategic sourcing and development of FM....../implications: The research is based on a study of one public organisation, which limits the possibility to generalise the results. However, it provides detailed insights into the strategic sourcing process in FM, which can give inspiration for practitioners and further research. Originality/value: The paper throws light...

  12. Benefits and Barriers of Information and Communication Technologies Adoption in Facilities Management Services Supply Chain

    DEFF Research Database (Denmark)

    Scupola, Ada

      This paper presents the results of a study of factors impacting information and communication technology (ICT) adoption in the supply chain of facilities management services. The research questions addressed in this study are: What are the key factors that influence adoption and assimilation...... results show that there are a number of factors that influence adoption and assimilation of ICT in the supply chain of facilities management services, which have been grouped into organizational, technology and environmental factors. The study is relevant to researchers of ICT adoption, supply chain...

  13. User involvement and supporting tools in business-to-business service innovations: Insights from Facility Management services

    DEFF Research Database (Denmark)

    Nardelli, Giulia

    Purpose – This article investigates and conceptualizes user involvement in business-to-business service innovations as well as the tools that are used to support interactions in such a service innovation process. Design/methodology/approach – The paper uses a qualitative research approach to answer...... the research question. By following Miles and Huberman (1984)’s this study started with a literature review of studies investigating service innovation, service innovations models, user roles and tools in service innovation in general, to conduct an empirical investigation in facility management (FM) services....... Findings – The findings indicate that, in business-to-business services such as FM services, the involvement of users is variable depending on the offered services as well as on the specific role that users play with regards to the service being innovated since users might have different needs...

  14. Benefits and Barriers of Information and Communication Technologies Adoption in Facilities Management Services Supply Chain

    DEFF Research Database (Denmark)

    Scupola, Ada

    of ICT systems in the supply chain of facilities management services? By taking the starting point in the literature of supply chain, supply chain management, facilities management and ICT adoption a semi-structured interview guide has been developed and 12 in depth interviews have been conducted.  The...

  15. Facility Registry Service (FRS)

    Data.gov (United States)

    U.S. Environmental Protection Agency — The Facility Registry Service (FRS) provides an integrated source of comprehensive (air, water, and waste) environmental information about facilities across EPA,...

  16. Execution of Computerized Management Systems in Facility Maintenance Services of Government Hospitals

    Directory of Open Access Journals (Sweden)

    Othuman Mydin Md Azree

    2014-01-01

    Full Text Available Maintenance management of a hospital is the most important element in determining the ability of a hospital to provide its services successfully. On 28th October 1996, the Ministry of Health (MOH privatized five Hospital Support Services (HSS, one of them being Facility and Engineering Maintenance Services (FEMS. Currently, the Ministry has granted concessions for the privatized services to three contractors where they have established and are maintaining their own basic Management Information System (MIS to manage the entire project and track the work performed for all of their services. These MISs consist of a variety of modules which help maintenance strategies adopted in a building run smoothly. The purpose of this paper is to study the utilization of computerized management system modules in the MISs of those three HSS providers and to investigate problems that have occurred during the utilization of these systems. This study was conducted in the form of case studies at three different hospitals that subscribed to three different concession companies. Targeting maintenance staff and users of computerized management systems, 60 sets of questionnaires were distributed and interview sessions were conducted. This study will also highlight the challenges of using computerized management systems and propose suitable recommendations to improve the utilization of such systems.

  17. Environmental Protection Agency (EPA) Facility Registry Service (FRS) Emergency Response (ER) Risk Management Plan (RMP) Facilities - Oil and Hazardous Materials

    Data.gov (United States)

    Department of Homeland Security — The purpose of this web feature service is to provide users with access to integrated facility information from FRS, limited to the subset of facilities that link to...

  18. Semantic Catalog of Things, Services, and Data to Support a Wind Data Management Facility

    Energy Technology Data Exchange (ETDEWEB)

    Stephan, E. G.; Elsethagen, T. O.; Berg, L. K.; Macduff, M. C.; Paulson, P. R.; Shaw, W. J.; Sivaraman, C.; Smith, W. P.; Wynne, A.

    2016-08-25

    The purpose of this paper is to discuss how community vocabularies and linked open data best practices are being used to seamlessly link things, data, and off the shelf services to support scientific offshore wind energy research for the U.S. Department of Energy’s Office of Energy Efficiency and Renewable Energy (EERE) Wind and Water Power Program. This is largely made possible by leveraging collaborative advances in the Internet of Things (IoT), Semantic Web, Linked Services, Linked Open Data (LOD), and RDF vocabulary communities, which provide the foundation for our design. By adapting these linked community best practices, we designed a wind characterization data management facility capable of continually collecting, processing, and preservation of in situ and remote sensing instrume

  19. FACILITIES MANAGEMENT AT CERN

    CERN Multimedia

    2002-01-01

    Recently we have been confronted with difficulties concerning services which are part of a new contract for facilities management. Please see below for some information about this contract. Following competitive tendering and the Finance Committee decision, the contract was awarded to the Swiss firm 'Facilities Management Network (FMN)'. The owners of FMN are two companies 'M+W Zander' and 'Avireal', both very experienced in this field of facilities management. The contract entered into force on 1st July 2002. CERN has grouped together around 20 different activities into this one contract, which was previously covered by separate contracts. The new contract includes the management and execution of many activities, in particular: Guards and access control; cleaning; operation and maintenance of heating plants, cooling and ventilation equipment for buildings not related to the tunnel or the LHC; plumbing; sanitation; lifts; green areas and roads; waste disposal; and includes a centralised helpdesk for these act...

  20. Data Management Facility Operations Plan

    Energy Technology Data Exchange (ETDEWEB)

    Keck, Nicole N

    2014-06-30

    The Data Management Facility (DMF) is the data center that houses several critical Atmospheric Radiation Measurement (ARM) Climate Research Facility services, including first-level data processing for the ARM Mobile Facilities (AMFs), Eastern North Atlantic (ENA), North Slope of Alaska (NSA), Southern Great Plains (SGP), and Tropical Western Pacific (TWP) sites, as well as Value-Added Product (VAP) processing, development systems, and other network services.

  1. An integrated model to measure service management and physical constraints' effect on food consumption in assisted-living facilities.

    Science.gov (United States)

    Huang, Hui-Chun; Shanklin, Carol W

    2008-05-01

    The United States is experiencing remarkable growth in the elderly population, which provides both opportunities and challenges for assisted-living facilities. The objective of this study was to explore how service management influences residents' actual food consumption in assisted-living facilities. Physical factors influencing residents' service evaluation and food consumption also were investigated. A total of 394 questionnaires were distributed to assisted-living residents in seven randomly selected facilities. The questionnaire was developed based on an in-depth literature review and pilot study. Residents' perceived quality evaluations, satisfaction, and physical constraints were measured. Residents' actual food consumption was measured using a plate waste technique. A total of 118 residents in five facilities completed both questionnaires and food consumption assessments. Descriptive, multivariate analyses and structural equation modeling techniques were employed. Service management, including food and service quality and customer satisfaction, was found to significantly influence residents' food consumption. Physical constraints associated with aging, including a decline in health status, chewing problems, sensory loss, and functional disability, also significantly influenced residents' food consumption. A significant relationship was found between physical constraints and customer satisfaction. Foodservice that provides good food and service quality increases customer satisfaction and affects residents' actual food consumption. Physical constraints also influence residents' food consumption directly, or indirectly through satisfaction. The findings suggest that food and nutrition professionals in assisted-living should consider the physical profiles of their residents to enhance residents' satisfaction and nutrient intake. Recommendations for exploring residents' perspectives are discussed.

  2. A Linked Fusion of Things, Services, and Data to Support a Collaborative Data Management Facility

    Energy Technology Data Exchange (ETDEWEB)

    Stephan, Eric G.; Elsethagen, Todd O.; Wynne, Adam S.; Sivaraman, Chitra; Macduff, Matt C.; Berg, Larry K.; Shaw, William J.

    2013-09-30

    The purpose of this paper is to illustrate the use of semantic technologies and approaches to seamlessly link things, services, and data in the proposed design of a scientific offshore wind energy research for the U.S. Department of Energy Wind and Water Technology Office of the Office of Energy Efficiency and Renewable Energy (EERE). By adapting linked community best practices, we were able to design a collaborative facility supporting both operational staff and end users that incorporates off-the-shelf components and overcome traditional barriers between devices, resulting data, and processing services. This was made largely possible through complementary advances in the Internet of Things (IoT), semantic web, Linked Services, and Linked Data communities, which provide the foundation for our design.

  3. Managing EMC within healthcare facilities.

    Science.gov (United States)

    High, Damon

    2011-01-01

    Damon High, a consultant at international testing, certification, qualification, training, and consultancy services provider TUV Product Service, examines the issue of electromagnetic interference in hospitals, highlighting the areas that equipment suppliers and estates and facilities managers/healthcare engineers need to consider to ensure both the continuing safe, reliable operation of equipment, and compliance with the latest legislation.

  4. Facility Environmental Management System

    Data.gov (United States)

    Federal Laboratory Consortium — This is the Web site of the Federal Highway Administration's (FHWA's) Turner-Fairbank Highway Research Center (TFHRC) facility Environmental Management System (EMS)....

  5. Facility management in German hospitals.

    Science.gov (United States)

    Gudat, H

    2000-04-01

    Facility management and optimum building management offer for hospitals a chance to reduce costs and to increase quality, process sequences, employee motivation and customer satisfaction. Some years ago simple services such as cleaning, catering or laundry were outsourced. Now, German hospitals progress to more complex fields such as building and medical technology, clinical support processes such as pharmacy, central laboratory and sterilization, goods and logistics services.

  6. Samarbejdsformer og Facilities Management

    DEFF Research Database (Denmark)

    Storgaard, Kresten

    Resultater fra en surveyundersøgelse om fordele og ulemper ved forskellige samarbejdsformer indenfor Facilities Management fremlægges.......Resultater fra en surveyundersøgelse om fordele og ulemper ved forskellige samarbejdsformer indenfor Facilities Management fremlægges....

  7. Samarbejdsformer og Facilities Management

    DEFF Research Database (Denmark)

    Storgaard, Kresten

    Resultater fra en surveyundersøgelse om fordele og ulemper ved forskellige samarbejdsformer indenfor Facilities Management fremlægges.......Resultater fra en surveyundersøgelse om fordele og ulemper ved forskellige samarbejdsformer indenfor Facilities Management fremlægges....

  8. Sustainable Facilities Management

    DEFF Research Database (Denmark)

    Nielsen, Susanne Balslev; Elle, Morten; Hoffmann, Birgitte

    2004-01-01

    The Danish public housing sector has more than 20 years of experience with sustainable facilities management based on user involvement. The paper outlines this development in a historical perspective and gives an analysis of different approaches to sustainable facilities management. The focus...... is on the housing departments and strateies for the management of the use of resources. The research methods used are case studies based on interviews in addition to literature studies. The paper explores lessons to be learned about sustainable facilities management in general, and points to a need for new...

  9. 42 CFR 440.140 - Inpatient hospital services, nursing facility services, and intermediate care facility services...

    Science.gov (United States)

    2010-10-01

    ... Definitions § 440.140 Inpatient hospital services, nursing facility services, and intermediate care facility... 42 Public Health 4 2010-10-01 2010-10-01 false Inpatient hospital services, nursing facility services, and intermediate care facility services for individuals age 65 or older in institutions...

  10. Facilities Management Service Delivery in Public and Private High Rise Residential Buildings in Nigeria: A case study of Eko Court Complex and Niger Towers

    Directory of Open Access Journals (Sweden)

    Olanrele O. O.

    2014-01-01

    Full Text Available This study assessed and compared the delivery of Facilities Management (FM services in public and private high rise residential buildings in Lagos, Nigeria. While some facilities or services may not be available in some public estates, the efficiency of the available ones is inadequate in comparison with the adequacy and efficiency of services provided in private estates. The objectives set for the study include identification of services that are provided in the case studies, service delivery method, and an assessment of the residents’ satisfaction of the services. This study adopted questionnaire survey for collection of data. 127 questionnaires were distributed to the residents of the case studies and 93 were returned. Three of which were discarded for incompleteness, thus 90 were analysed. The study found that most but not all of the facilities services expected in high rise buildings are available in the case studies and the services are outsourced under a standard Service Level Agreement. The service delivery in private high rise residential building is better than the public residential high rise buildings as revealed by the study. The study recommends improved standardization of services, customized services and meeting customer’s expectation for improved service delivery.

  11. World Class Facilities Management

    DEFF Research Database (Denmark)

    Malmstrøm, Ole Emil; Jensen, Per Anker

    2013-01-01

    Alle der med entusiasme arbejder med Facilities Management drømmer om at levere World Class. DFM drømmer om at skabe rammer og baggrund for, at vi i Danmark kan bryste os at være blandt de førende på verdensplan. Her samles op på, hvor tæt vi er på at nå drømmemålet.......Alle der med entusiasme arbejder med Facilities Management drømmer om at levere World Class. DFM drømmer om at skabe rammer og baggrund for, at vi i Danmark kan bryste os at være blandt de førende på verdensplan. Her samles op på, hvor tæt vi er på at nå drømmemålet....

  12. World Class Facilities Management

    DEFF Research Database (Denmark)

    Malmstrøm, Ole Emil; Jensen, Per Anker

    2013-01-01

    Alle der med entusiasme arbejder med Facilities Management drømmer om at levere World Class. DFM drømmer om at skabe rammer og baggrund for, at vi i Danmark kan bryste os at være blandt de førende på verdensplan. Her samles op på, hvor tæt vi er på at nå drømmemålet.......Alle der med entusiasme arbejder med Facilities Management drømmer om at levere World Class. DFM drømmer om at skabe rammer og baggrund for, at vi i Danmark kan bryste os at være blandt de førende på verdensplan. Her samles op på, hvor tæt vi er på at nå drømmemålet....

  13. EPA Facility Registry Service (FRS): RADINFO

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry Service (FRS) for the subset of facilities that link...

  14. EPA Facility Registry Service (FRS): NCDB

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry Service (FRS) for the subset of facilities that link...

  15. EPA Facility Registry Service (FRS): BIA

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry Service (FRS) for the subset of facilities that link...

  16. EPA Facility Registry Service (FRS): BRAC

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry Service (FRS) for the subset of facilities that link...

  17. EPA Facility Registry Service (FRS): ICIS

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry Service (FRS) for the subset of facilities that link...

  18. EPA Facility Registry Service (FRS): RBLC

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry Service (FRS) for the subset of facilities that link...

  19. EPA Facility Registry Service (FRS): RMP

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry Service (FRS) for the subset of facilities that link...

  20. EPA Facility Registry Service (FRS): TRI

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry Service (FRS) for the subset of facilities that link...

  1. EPA Facility Registry Service (FRS): NEI

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry Service (FRS) for the subset of facilities that link...

  2. EPA Facility Registry Service (FRS): CAMDBS

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry Service (FRS) for the subset of facilities that link...

  3. EPA Facility Registry Service (FRS): SDWIS

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry Service (FRS) for the subset of facilities that link...

  4. DKIST facility management system integration

    Science.gov (United States)

    White, Charles R.; Phelps, LeEllen

    2016-07-01

    The Daniel K. Inouye Solar Telescope (DKIST) Observatory is under construction at Haleakalā, Maui, Hawai'i. When complete, the DKIST will be the largest solar telescope in the world. The Facility Management System (FMS) is a subsystem of the high-level Facility Control System (FCS) and directly controls the Facility Thermal System (FTS). The FMS receives operational mode information from the FCS while making process data available to the FCS and includes hardware and software to integrate and control all aspects of the FTS including the Carousel Cooling System, the Telescope Chamber Environmental Control Systems, and the Temperature Monitoring System. In addition it will integrate the Power Energy Management System and several service systems such as heating, ventilation, and air conditioning (HVAC), the Domestic Water Distribution System, and the Vacuum System. All of these subsystems must operate in coordination to provide the best possible observing conditions and overall building management. Further, the FMS must actively react to varying weather conditions and observational requirements. The physical impact of the facility must not interfere with neighboring installations while operating in a very environmentally and culturally sensitive area. The FMS system will be comprised of five Programmable Automation Controllers (PACs). We present a pre-build overview of the functional plan to integrate all of the FMS subsystems.

  5. EPA Facility Registry Service (FRS): Facility Interests Dataset - Intranet

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service consists of location and facility identification information from EPA's Facility Registry Service (FRS) for all sites that are available in...

  6. EPA Facility Registry Service (FRS): Facility Interests Dataset

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service consists of location and facility identification information from EPA's Facility Registry Service (FRS) for all sites that are available in...

  7. Perceived Barriers to Utilizing Maternal and Neonatal Health Services in Contracted-Out Versus Government-Managed Health Facilities in the Rural Districts of Pakistan

    Directory of Open Access Journals (Sweden)

    Atif Riaz

    2015-05-01

    Full Text Available Background A number of developing countries have contracted out public health facilities to the Non-Government Organizations (NGOs in order to improve service utilization. However, there is a paucity of in-depth qualitative information on barriers to access services as a result of contracting from service users’ perspective. The objective of this study was to explore perceived barriers to utilizing Maternal and Neonatal Health (MNH services, in health facilities contracted out by government to NGO for service provision versus in those which are managed by government (non-contracted. Methods A community-based qualitative exploratory study was conducted between April to September 2012 at two contracted-out and four matched non-contracted primary healthcare facilities in Thatta and Chitral, rural districts of Pakistan. Using semi-structured guide, the data were collected through thirty-six Focus Group Discussions (FGDs conducted with mothers and their spouses in the catchment areas of selected facilities. Thematic analysis was performed using NVivo version 10.0 in which themes and sub-themes emerged. Results Key barriers reported in contracted sites included physical distance, user charges and familial influences. Whereas, poor functionality of health centres was the main barrier for non-contracted sites with other issues being comparatively less salient. Decision-making patterns for participants of both catchments were largely similar. Spouses and mother-in-laws particularly influenced the decision to utilize health facilities. Conclusion Contracting out of health facility reduces supply side barriers to MNH services for the community served but distance, user charges and low awareness remain significant barriers. Contracting needs to be accompanied by measures for transportation in remote settings, oversight on user fee charges by contractor, and strong communitybased behavior change strategies.

  8. Facilities Management and Added Value

    DEFF Research Database (Denmark)

    Jensen, Per Anker

    2010-01-01

    Aim: This paper aims to present different models of the concept of the added value of Facilities Management (FM), including the FM Value Map, which forms the basis of research group in EuroFM, and to present some of the results of this research collaboration. Approach and methodology: The paper...... on the aimed output) and the internal resource based view (with a focus on the input from FM and RE). Good relationship management and building on trust shows to be equally important as delivering the agreed services. In order to measure the multi-dimensional components of adding value both qualitative...... is based on literature reviews of the most influential journals within the academic fields of FM, Corporate Real Estate Management and Business to Business Marketing and discussions between participants of the research group working on a further exploration and testing of the FM Value Map. Conclusions...

  9. EPA Facility Registry Service (FRS): OIL

    Data.gov (United States)

    U.S. Environmental Protection Agency — This dataset contains location and facility identification information from EPA's Facility Registry Service (FRS) for the subset of facilities that link to the Oil...

  10. EPA Facility Registry Service (FRS): LANDFILL

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry Service (FRS) for the subset of non-hazardous waste...

  11. EPA Facility Registry Service (FRS): ACRES

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service consists of location and facility identification information from EPA's Facility Registry Service (FRS) for the subset of sites that link to...

  12. EPA Facility Registry Service (FRS): RCRA

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry Service (FRS) for the subset of hazardous waste...

  13. EPA Facility Registry Service (FRS): Facility Interests Dataset - Intranet Download

    Data.gov (United States)

    U.S. Environmental Protection Agency — This downloadable data package consists of location and facility identification information from EPA's Facility Registry Service (FRS) for all sites that are...

  14. EPA Facility Registry Service (FRS): Facility Interests Dataset Download

    Data.gov (United States)

    U.S. Environmental Protection Agency — This downloadable data package consists of location and facility identification information from EPA's Facility Registry Service (FRS) for all sites that are...

  15. 48 CFR 970.3770 - Facilities management.

    Science.gov (United States)

    2010-10-01

    ... 48 Federal Acquisition Regulations System 5 2010-10-01 2010-10-01 false Facilities management. 970... REGULATIONS DOE MANAGEMENT AND OPERATING CONTRACTS Facilities Management Contracting 970.3770 Facilities management....

  16. Satisfaction with health facility delivery care services and ssociated ...

    African Journals Online (AJOL)

    Satisfaction with health facility delivery care services and ssociated factors: The ... of care ranging from 30% reporting to be satisfied with management of labour pains ... women comfortable and satisfied with the process of delivery elsewhere.

  17. Knowledge Map of Facilities Management

    DEFF Research Database (Denmark)

    Nenonen, Suvi; Jensen, Per Anker; Lindahl, Göran

    2014-01-01

    in creating an inventory of knowledge (i.e. the knowledge base) and developing/improving the processes of knowledge sharing in research, education and practice. Theory Knowledge mapping is discussed in terms of knowledge management. The research is connected to knowledge mapping in the facilities management......Purpose This paper aims to draft a knowledge map of the fragmented and multidisciplinary research of and relevant to FM. Facilities management knowledge map is a tool for presenting what relevant data and knowledge, a.k.a. knowledge, resides in different disciplines. Knowledge mapping is a step...... profession, research and education. The knowledge map aims to contrast perspectives on how to map interdisciplinary research. Design/methodology/approach The Knowledge map is based on classification of 83 articles, including volume 2013 of Facilities (40 articles) and of Journal of Facilities Management (21...

  18. Quality Management of Services

    Directory of Open Access Journals (Sweden)

    Yuriy I. Dreizis

    2016-10-01

    Full Text Available It is shown that services take the leading place in modern, post-industrial society. The world economy has passed the period of deindustrialization and became service economy. Fundamentals of service economy are not physical goods, but service. The special nature of service and its property demands the mechanism of management, other than physical goods. Ensuring necessary quality of the provided service is one of the main problems, which is put before the organization by peculiar properties of service. Therefore, quality management of service is the most important branch of management of the modern organization.

  19. Facility management and energy efficiency -- analysis and recommendations; Facility Management und Energieeffizienz: Analyse und Handlungsempfehlungen

    Energy Technology Data Exchange (ETDEWEB)

    Staub, P.; Weibel, K.; Zaugg, T. [Pom and Consulting Ltd., Zuerich (Switzerland); Lang, R. [Gruenberg and Partner Ltd., Zuerich (Switzerland); Frei, Ch. [Herzog Kull Group, Aarau (Switzerland)

    2001-07-01

    This final report presents the results of a study made on how facility management (FM) is positioned in enterprises and on how energy management can be integrated into the facility management process. Also, recommendations are made on the actions that are considered necessary to improve the understanding of facility management and energy management. The findings of an analysis made of the results of a survey among 200 enterprises, 20 interviews and 5 case studies are presented. The authors state that, in spite of the relatively small sample taken - mostly larger enterprises - trends in facility management and energy management could be shown. The findings of the survey, such as the relative importance of the integration of energy topics in facility management and the need for standardised indicators and benchmarking, are discussed in detail. Also, it is noted that the success of FM is in part due to delegation of responsibility to smaller business units or even to individual employees. The market potential for FM services is examined, with yearly growth rates of up to 20%. The importance of anchoring FM strategies at the top level of management is stressed, as is the need for promotion of the idea of facility management and training concepts for those responsible for its implementation.

  20. CLAIMS OF SUSTAINABLE FACILITIES MANAGEMENT

    DEFF Research Database (Denmark)

    Nielsen, Susanne Balslev

    Purpose: The purpose of the paper is to provide an overview of current practices within the emergent management discipline: Sustainable Facilities Management (SFM). Background: To develop a sustainable society, facilities managers must become change agents for sustainability in the built...... environment. Facilities Management (FM) is contributing to the environmental, social and economical problems, but can at the same time also be a part of the solution. However, to integrate sustainability in FM is still an emergent niche within FM, and the examples of SFM so far seems to come out of very...... understandings of SFM are identified which have different strategic approaches: • The incremental: Limit environmental impact from organisation activities • The radical: Towards a vision of a sustainable future • The transformative: Going beyond the organisation to establish new partnerships for co...

  1. CLAIMS OF SUSTAINABLE FACILITIES MANAGEMENT

    DEFF Research Database (Denmark)

    Nielsen, Susanne Balslev

    FM strategy and with the organisations general integration of sustainability as a value in core business. The general FM strategy and the role of sustainability in core business seem to be the most dominating factors for the possibilities for even starting to realise an SFM strategy. Three......Purpose: The purpose of the paper is to provide an overview of current practices within the emergent management discipline: Sustainable Facilities Management (SFM). Background: To develop a sustainable society, facilities managers must become change agents for sustainability in the built...... environment. Facilities Management (FM) is contributing to the environmental, social and economical problems, but can at the same time also be a part of the solution. However, to integrate sustainability in FM is still an emergent niche within FM, and the examples of SFM so far seems to come out of very...

  2. Usability: managing facilities for social outcomes

    DEFF Research Database (Denmark)

    Alexander, Keith; Blakstad, Siri; Hansen, Geir

    2013-01-01

    they used to understand, as well as to design and manage the relationship between activities and places. The paper describes and reviews the development of the field of research on usability. It concludes that the action and use of facilities is strongly related to experiences of the users and thus......111 on Usability has been exploring concepts, methods and tools, developed in the evaluation of all kinds of consumer products, applied to the built environment. In the most recent phase of this work, conducted over the past three years, an international network of partners has collaborated to focus...... properties of a workplace, they could better manage and design the facilities for improved social outcomes. Interpretation and analysis of the built environment (and support services) based on how it is socially constructed will enable integration of organisational use and the facilities provided to arrive...

  3. Computerized monitoring and online information system for energy and facility management service providers. Outsourcing of management and maintenance services; Informationssystem mit Online-Service fuer Dienstleistungsanbieter. Service und Wartung kostenguenstig gestalten

    Energy Technology Data Exchange (ETDEWEB)

    Niclas, C. [Segno Industrie Automation GmbH, Bremen (Germany)

    2002-07-01

    The article addresses the emerging new business opportunities of service companies as contractors in the energy sector. Outsourcing and contracting models and in particular the computer architecture and the software and programming of available online systems are discussed. (orig./CB) [German] Regionale und kommunale Versorgungsunternehmen, Krankenhaeuser, Druckereien sowie produzierende Unternehmen koennen sich voll und ganz auf ihr Kerngeschaeft konzentrieren und einen Service- und Wartungsdienst kostenguenstig outsourcen. Serviceorientierte Dienstleister werden im gleichen Zuge durch Einsatz eines Service-Informationssystems in die Lage versetzt, Versorgungs- und Betreuungskonzepte optimal anzubieten. Langfristige Kundenbindungen sowie eine Verbesserung der Kundennaehe sind die Erfolge. Optimierung von Kunden-Anlagen und Einbindung in zukuenftige Investitionsmassnahmen seien an dieser Stelle nur als moegliche Zusatzgeschaefte zu erwaehnen. (orig.)

  4. Facility Management's Role in Organizational Sustainability

    Science.gov (United States)

    Adams, Gregory K.

    2013-01-01

    Facility managers have questions about sustainability. How do an organization's physical facilities--its built environment--and the management of them, influence the sustainability of the organization or institution as a whole? How important is Facility Management (FM) to the overall sustainability profile of an organization? Facility managers…

  5. Facility Management's Role in Organizational Sustainability

    Science.gov (United States)

    Adams, Gregory K.

    2013-01-01

    Facility managers have questions about sustainability. How do an organization's physical facilities--its built environment--and the management of them, influence the sustainability of the organization or institution as a whole? How important is Facility Management (FM) to the overall sustainability profile of an organization? Facility managers…

  6. ICT Adoption in Facilities Management Supply Chain

    DEFF Research Database (Denmark)

    Scupola, Ada

    2012-01-01

    This article involves a qualitative study of factors impacting the adoption of ICT solutions in the Danish facility management supply chain. The results show that there are a number of drivers and barriers that influence the adoption of ICT solutions in this service sector. These have been grouped...... under three major categories: organizational factors including strategic and operational factors; external environmental factors including supplier interdependence and industry characteristics; and technological factors including compatibility and complexity. The study is relevant to researchers...

  7. Scope of Work for Integration Management and Installation Services of the National Ignition Facility Beampath Infrastructure System

    Energy Technology Data Exchange (ETDEWEB)

    Coyle, P.D.

    2000-03-19

    The goal of the National Ignition Facility (NIF) project is to provide an aboveground experimental capability for maintaining nuclear competence and weapons effects simulation and to provide a facility capable of achieving fusion ignition using solid-state lasers as the energy driver. The facility will incorporate 192 laser beams, which will be focused onto a small target located at the center of a spherical target chamber--the energy from the laser beams will be deposited in a few billionths of a second. The target will then implode, forcing atomic nuclei to sufficiently high temperatures and densities necessary to achieve a miniature fusion reaction. The NIF is under construction, at Livermore, California, located approximately 50 miles southeast of San Francisco, California.

  8. Scope of Work for Integration Management and Installation Services of the National Ignition Facility Beampath Infrastructure System

    Energy Technology Data Exchange (ETDEWEB)

    Coyle, P.D.

    2000-04-25

    The goal of the National Ignition Facility (NIF) project is to provide an aboveground experimental capability for maintaining nuclear competence and weapons effects simulation and to provide a facility capable of achieving fusion ignition using solid-state lasers as the energy driver. The facility will incorporate 192 laser beams, which will be focused onto a small target located at the center of a spherical target chamber--the energy from the laser beams will be deposited in a few billionths of a second. The target will then implode, forcing atomic nuclei to sufficiently high temperatures and densities necessary to achieve a miniature fusion reaction. The NIF is under construction, at Livermore, California, located approximately 50 miles southeast of San Francisco, California.

  9. MANAGEMENT OF MEDICAL SERVICES

    Directory of Open Access Journals (Sweden)

    BARBU MARIA-MAGDALENA

    2009-05-01

    Full Text Available The offer of medical services depends on medical personnel and more than this, on the management in the medical field since any resource not managed well or not managed at all is only a lost one, regardless its value. Management is therefore the key, the

  10. Managing customer service.

    Science.gov (United States)

    Paget, Zoe

    2015-02-28

    Zoe Paget is the customer services manager at YourVets. Her role includes managing the company's call centre, social media marketing, working with the marketing department to develop customer care initiatives and reporting service levels to the company's directors. British Veterinary Association.

  11. Teachers' Facility with Evidence-Based Classroom Management Practices: An Investigation of Teachers' Preparation Programmes and In-Service Conditions

    Science.gov (United States)

    Ficarra, Laura; Quinn, Kevin

    2014-01-01

    In the present investigation, teachers' self-reported knowledge and competency ratings for the evidence-based classroom management practices were analysed. Teachers also reflected on how they learned evidence-based classroom management practices. Results suggest that teachers working in schools that implement Positive Behavioural Interventions and…

  12. Centralized administrative services management.

    Science.gov (United States)

    Freed, D H

    1994-06-01

    Virtually every hospital has imposed guidelines or controls on one or more administrative service expenses. However, the actual deployment of such strategies is often voluntary, decentralized, disjointed and episodic. An alternative approach is to cluster administrative elements across hospital departments and make them the responsibility of a dedicated manager. This approach treats administrative services as an organizing principle with uniform, predictable standards of service and cost. Customer requirements for products and services are met without the need for them to physically manage that process. Materiel managers can demonstrate a leadership role by applying their professionalism and know-how to a set of products and services traditionally ignored or dealt with in an uncoordinated manner. While some initial resistance can be expected as traditional barriers are disassembled, the results should be very rewarding for the hospital and materiel manager alike.

  13. 7 CFR 210.13 - Facilities management.

    Science.gov (United States)

    2010-01-01

    ... 7 Agriculture 4 2010-01-01 2010-01-01 false Facilities management. 210.13 Section 210.13... Participation § 210.13 Facilities management. Link to an amendment published at 74 FR 66216, Dec. 15, 2009. (a..., the added text is set forth as follows: § 210.13 Facilities management. (c) Food safety program....

  14. Potential of Computerized Maintenance Management System in Facilities Management

    OpenAIRE

    Noor Farisya Azahar; Md Azree Othuman Mydin

    2014-01-01

    For some time it has been clear that managing buildings or estates has been carried out in the context of what has become known as facilities management. British Institute of Facilities Management defined facilities management is the integration of multi-disciplinary activities within the built environment and the management of their impact upon people and the workplace. Effective facilities management is vital to the success of an organisation by contributing to the deliver...

  15. Middle managers service leadership

    Directory of Open Access Journals (Sweden)

    Lucio Roberto Lescano Duncan

    2011-12-01

    Full Text Available A big challenge in modern service organization is to focus on customers and to forge their satisfaction and loyalty. Innovation, information technology and value added are decisive factors, however the main aspect to consider is the human factor. It is necessary to focus on people in order to improve the service capability within the organization.Middle manager is the link between the strategy designed by top management and the execution to deliver services, that is realized by employees guided by leaders of middle level. Our study is focused on middle manager service orientation as the pillar to get a customer focus and to forge the service employees' performance.We consider that middle managers have to asume a service leadership in order to foster the productivity and employees' commitment. In that sense we focus especially on middle managers' main roles. Those are the key aspect to deploy a service culture, and at the same time to promote employees' satisfaction that drives their performance and development.

  16. EPA Facility Registry Service (FRS): CERCLIS_NPL

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry Service (FRS) for the subset of facilities that are...

  17. EPA Facility Registry Service (FRS): AIRS_AFS_MAJOR

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry Service (FRS) for the subset of facilities that link...

  18. EPA Facility Registry Service (FRS): AIRS_AQS

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry Service (FRS) for the subset of facilities that link...

  19. EPA Facility Registry Service (FRS): PCS_NPDES

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry Service (FRS) for the subset of facilities that link...

  20. EPA Facility Registry Service (FRS): PCS_NPDES_MAJOR

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry Service (FRS) for the subset of facilities that are...

  1. EPA Facility Registry Service (FRS): RCRA_LQG

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry Service (FRS) for the subset of facilities that link...

  2. EPA Facility Registry Service (FRS): AIRS_AFS

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry Service (FRS) for the subset of facilities that link...

  3. EPA Facility Registry Service (FRS): RCRA_TRANS

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry Service (FRS) for the subset of facilities that link...

  4. The notion of strategy in facility management

    DEFF Research Database (Denmark)

    Holzweber, Markus

    2013-01-01

    and components of strategy in Facility Management (FM). Since strategy refers to a complex network of thoughts, insights, experiences, expertise, and expectations that provide general guidance for management action, organizations must keep pace with the changing environment to increase market shares and business...... success. Based on a literature review, the findings of the study report a service-strategy classification grid. Such a service-strategy grid provides for a better understanding of the business environment. The study findings are intended to enhance business managers’ understandings of the issues behind FM......Strategy implementation is critical for any type of organization. Strategy implementation is complex despite previous research describing mechanisms related to the construction of strategy and strategy use of organizations. In this article I attempt to fill this vacuity by examining strategy...

  5. Knowledge management and information tools for building maintenance and facility management

    CERN Document Server

    Talamo, Cinzia

    2015-01-01

    This book describes the latest methods and tools for the management of information within facility management services and explains how it is possible to collect, organize, and use information over the life cycle of a building in order to optimize the integration of these services and improve the efficiency of processes. The coverage includes presentation and analysis of basic concepts, procedures, and international standards in the development and management of real estate inventories, building registries, and information systems for facility management. Models of strategic management are discussed and the functions and roles of the strategic management center, explained.  Detailed attention is also devoted to building information modeling (BIM) for facility management and potential interactions between information systems and BIM applications. Criteria for evaluating information system performance are identified, and guidelines of value in developing technical specifications for facility management service...

  6. The benefits of Outsourcing facility services when selecting right service provider for a hotel:Case Kämp Group Oy

    OpenAIRE

    Paudyal, Manoj; Acharya, Saroj

    2015-01-01

    This research paper examines about the outsourcing of facility services in the Kämp group of hotels. The scope of the study includes Facility Management, outsourcing facilities services, and the selection process of the service providers for a hotel. The research was carried at the hotels of Kämp group Oy in the Metropolitan Area of Helsinki. Facility management includes wide ranges of non-core functions such as Property management, real estates, design and technology. Activities such as secu...

  7. The Service Utility Model in Service Management

    Institute of Scientific and Technical Information of China (English)

    LI Yan; ZHOU Wen-an; SONG Jun-de

    2005-01-01

    Aiming to provide a measurable service Quality of Service (QoS) evaluating method for service inventory management, this paper proposes a new mobile Service Utility Model (SUM), considers the service and business layer elements into the service utility influence profile, and proposes an self-adaptive service inventory management algorithm as a QoS control scheme based on SUM. It can be concluded from the simulation result that the service inventory utility can be fully reflected by SUM and the whole system efficiency is greatly increased by using SUM as the adaptive rule.

  8. Design Integration of Facilities Management

    DEFF Research Database (Denmark)

    Jensen, Per Anker

    2009-01-01

    . The paper identifies the aspects of FM that should be considered during the different stages of design. A typology of knowledge transfer from building operation to building design is presented based on a combination of knowledge push from building operation and knowledge pull from building design....... Strategies, methods and barriers for the transfer and integration of operational knowledge into the design process are discussed. Multiple strategies are needed to improve the integration of FM in design. Building clients must take on a leading role in defining and setting up requirements and procedures....... Involvement of professional facilities managers in the design process is an obvious strategy, but increased competences are needed among building clients, designers and the operational staff. More codification of operational knowledge is also needed, for instance in IT systems. The paper is based...

  9. EPA Facility Registry Service (FRS): ER_CERCLIS

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry System (FRS) for the subset of facilities that link...

  10. EPA Facility Registry Service (FRS): ER_RMP

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry System (FRS) for the subset of facilities that link...

  11. EPA Facility Registry Service (FRS): ER_RCRATSD

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry System (FRS) for the subset of facilities that link...

  12. EPA Facility Registry Service (FRS): ER_TSCA

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry System (FRS) for the subset of facilities that link...

  13. EPA Facility Registry Service (FRS): ER_TRI

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry System (FRS) for the subset of facilities that link...

  14. EPA Facility Registry Service (FRS): ER_EPLAN

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry System (FRS) for the subset of facilities that link...

  15. Space Physics Data Facility Web Services

    Science.gov (United States)

    Candey, Robert M.; Harris, Bernard T.; Chimiak, Reine A.

    2005-01-01

    The Space Physics Data Facility (SPDF) Web services provides a distributed programming interface to a portion of the SPDF software. (A general description of Web services is available at http://www.w3.org/ and in many current software-engineering texts and articles focused on distributed programming.) The SPDF Web services distributed programming interface enables additional collaboration and integration of the SPDF software system with other software systems, in furtherance of the SPDF mission to lead collaborative efforts in the collection and utilization of space physics data and mathematical models. This programming interface conforms to all applicable Web services specifications of the World Wide Web Consortium. The interface is specified by a Web Services Description Language (WSDL) file. The SPDF Web services software consists of the following components: 1) A server program for implementation of the Web services; and 2) A software developer s kit that consists of a WSDL file, a less formal description of the interface, a Java class library (which further eases development of Java-based client software), and Java source code for an example client program that illustrates the use of the interface.

  16. EPA Facility Registry Service (FRS): RCRA_ACTIVE

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry Service (FRS) for the subset of active hazardous...

  17. EPA Facility Registry Service (FRS): RCRA_TSD

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry Service (FRS) for the subset of Hazardous Waste...

  18. EPA Facility Registry Service (FRS): ALL FRS INTERESTS LAYER

    Data.gov (United States)

    U.S. Environmental Protection Agency — This data provides location and attribute information on all facilities in EPA's Facility Registry Service (FRS) for a internet web feature service . The FRS is an...

  19. EPA Facility Registry Service (FRS): RCRA_INACTIVE

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry Service (FRS) for the subset of hazardous waste...

  20. Does PDC Belong in Facilities Management?

    Science.gov (United States)

    Dessoff, Alan

    2012-01-01

    Whether planning, design, and construction (PDC) of buildings should be part of facilities management, with its traditional operations and maintenance functions, or separated from it, has been a divisive question on many campuses for a long time. Now, although it is not happening everywhere, facilities managers at a number of institutions, public…

  1. Abortion Services and Military Medical Facilities

    Science.gov (United States)

    2010-12-16

    Contraceptive ; Plan B,” National Journal Group, Inc., September 6, 2005 54 Harris, Gardiner, F.D.A. Approves Broader Access t Next-Day Pill , New York...Management For Contraceptives (Updated 26 Jan 07). 57 Stein, Rob, “Pentagon to stock health facilities with morning-after pill ,” The Washington Post...emergency contraceptive used to prevent pregnancy following a known or suspected contraceptive failure (e.g., broken condom) or when a pregnancy may result

  2. Service level manager careers in IT service management

    CERN Document Server

    Sansbury, John

    2016-01-01

    The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.

  3. Bank service management in Ghana

    DEFF Research Database (Denmark)

    Kuada, John; Narteh, Bedman

    2011-01-01

    This article reports a study of the determinants of effective management of of retail banking services in Ghana......This article reports a study of the determinants of effective management of of retail banking services in Ghana...

  4. Bank service management in Ghana

    DEFF Research Database (Denmark)

    Kuada, John; Narteh, Bedman

    2011-01-01

    This article reports a study of the determinants of effective management of of retail banking services in Ghana......This article reports a study of the determinants of effective management of of retail banking services in Ghana...

  5. Landfill gas management facilities design guidelines

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2010-03-15

    In British Columbia, municipal solid waste landfills generate over 1000 tonnes of methane per year; landfill gas management facilities are required to improve the environmental performance of solid waste landfills. The aim of this document, developed by the British Columbia Ministry of the Environment, is to provide guidance for the design, installation, and operation of landfill gas management facilities to address odor and pollutant emissions issues and also address health and safety issues. A review of technical experience and best practices in landfill gas management facilities was carried out, as was as a review of existing regulations related to landfill gas management all over the world. This paper provides useful information to landfill owners, operators, and other professionals for the design of landfill gas management facilities which meet the requirements of landfill gas management regulations.

  6. A review of sustainable facilities management knowledge and practice

    Directory of Open Access Journals (Sweden)

    Baaki Timothy Kurannen

    2016-01-01

    Full Text Available Sustainability is seen as a far-reaching issue now, and one which the facilities management [FM] profession cannot overlook. This paper explores current sustainable facilities management [SFM] knowledge and practice with specific focus on performance as part of a research focus toward proposing a sustainable FM performance management framework for sustainable healthcare waste management in Malaysia. This paper utilized a review of extant literature on the subject of SFM, FM performance and FM development in Malaysia as source of information. Findings reflect the increasing recognition of the need for the strategic FM function, and how facilities managers are best positioned to drive organizations’ sustainability agendas. In Malaysian context, this recognition is barely evident as findings show FM practice is still immature and predominantly operational. Unlike developed FM markets, FM relevance in Malaysia is being driven by the public sector. Also findings show a disharmony between organizations’ sustainability priority areas and the responsibilities for facilities managers to execute them where the sustainability policy of organizations prioritize one FM service and the facilities managers’ responsibilities prioritize another. As most of SFM implementation is driven by legislation this seems to strengthen the position that, organizations continue to view support services as non-value-adding, as unavoidable liabilities. The implication of this is the pressure on the FM function to continually express its strategic relevance to organizations by tangible value-adding performance output. This creates a new perspective to measuring and managing facilities performance. This paper therefore elevates the importance of FM performance management in SFM context taking into account the peculiar position of the facilities manager. This is seen as a way forward for FM to better express its value to the organization

  7. SERVICES MANAGEMENT IN AGRITOURISM

    Directory of Open Access Journals (Sweden)

    Florentina Daniela MATEI (TITILINĂ

    2014-04-01

    Full Text Available New branches of tourism continues to grow along with the globalization of environmental policy, that's exactly why agritourism promotes returning to rural areas, recreational and farm activities, through which people assured longevity. In Romania, the sector attracts more and more tourists because it keeps many rural cultural heritage elements, combined with the beauty of the landscape and the harmony that is created through inter-human relationship. However, these services require sustained investments for conservation, but also for promotion. In this paper I wish to underline the major advantages of agritourism in boosting socio-economic development of the country and to customize certain strategies to succeed in managing this type of agritourism services.

  8. ANKA - Service-oriented synchrotron radiation facility

    Energy Technology Data Exchange (ETDEWEB)

    Babayan, Ruben Albert; Birkel, Ingrid; Buth, Gernot [Forschungszentrum Karlsruhe, ANKA Project Group, Karlsruhe (DE)] [and others

    1999-06-01

    ANKA is a 2.5 GeV synchrotron radiation facility under construction at Forschungszentrum Karlsruhe. ANKA is based on a 2.5 GeV electron storage ring injected from a 500 MeV booster synchrotron and a 50 MeV racetrack microtron. Nominal circulating electron current will be 400 mA. The facility is scheduled to become operational in fall 2000. ANKA will deliver photons predominantly in the hard X-ray range but it will also feature both XUV and infrared beamlines. So far, all beamlines will use bending magnets as sources, while provision is made to install appropriate insertion devices later on. ANKA has a novel mission which is characterised by giving preference to providing service to customers while maintaining a significant fraction of research work. ANKA will offer full service in X-ray lithography, mainly for micro- and nanofabrication, and in analysing and investigating non-destructively various structural, mechanical, chemical, electronic, magnetic, and molecular properties of samples and components. (author)

  9. Management support and perceived consumer satisfaction in skilled nursing facilities.

    Science.gov (United States)

    Metlen, Scott; Eveleth, Daniel; Bailey, Jeffrey J

    2005-08-01

    How managers 'manage' employees influences important firm outcomes. Heskett, Sasser, and Schlesinger contend that the level of internal support for service workers will influence consumer satisfaction. This study empirically explores how skilled nursing facility (SNF) managers affect consumer satisfaction by encouraging employee effectiveness and listening to employees to determine how to improve employee effectiveness. We extend previous research by proposing management as a form of internal support and demonstrating its relationship to service process integration, as a distinct form of internal support. The results of our individual-level investigation of 630 nursing assistants from 45 SNFs provide support for our two-part hypothesis. First, active management support and process integration, as elements of internal support, do lead to increased employee satisfaction and employee effectiveness. Second, the increased employee satisfaction and effectiveness was positively related to consumer satisfaction, as evaluated by the service workers. Thus, there is a positive influence of management's internal support of nursing assistants on perceived consumer satisfaction.

  10. Uplatnění metody benchmarking v rámci Facility management

    OpenAIRE

    2009-01-01

    This bachelor study dissertates about the possibilities of benchmarking application in the field of Facility Management. Theoretical part describes basic characteristics and elementary terms and methods of benchmarking process in Facility Management. In the practical part ten companies providing facility services are compared on the basis of a number of indices. Every company is briefly described. On the results of performed analysis the evolution of the Facility Management in Czech Republic ...

  11. EPA Facility Registry Service (FRS): AIRS_AFS Sub Facilities

    Data.gov (United States)

    U.S. Environmental Protection Agency — The Air Facility System (AFS) contains compliance and permit data for stationary sources regulated by EPA, state and local air pollution agencies. The sub facility...

  12. 7 CFR 205.271 - Facility pest management practice standard.

    Science.gov (United States)

    2010-01-01

    ... 7 Agriculture 3 2010-01-01 2010-01-01 false Facility pest management practice standard. 205.271 Section 205.271 Agriculture Regulations of the Department of Agriculture (Continued) AGRICULTURAL MARKETING SERVICE (Standards, Inspections, Marketing Practices), DEPARTMENT OF AGRICULTURE (CONTINUED) ORGANIC FOODS PRODUCTION ACT PROVISIONS...

  13. Consumer satisfaction with the services of prosthetics and orthotics facilities

    NARCIS (Netherlands)

    Bosmans, Joline; Geertzen, Jan; Dijkstra, Pieter U.

    2009-01-01

    Consumer satisfaction with the services provided in a prosthetics and orthotics (PO) facility has seldom been studied. The aim of this study was to analyze consumer satisfaction regarding the services provided by 15 PO facilities in The Netherlands. Consumers (n=1,364) of these PO facilities who wer

  14. Consumer satisfaction with the services of prosthetics and orthotics facilities

    NARCIS (Netherlands)

    Bosmans, Joline; Geertzen, Jan; Dijkstra, Pieter U.

    2009-01-01

    Consumer satisfaction with the services provided in a prosthetics and orthotics (PO) facility has seldom been studied. The aim of this study was to analyze consumer satisfaction regarding the services provided by 15 PO facilities in The Netherlands. Consumers (n=1,364) of these PO facilities who

  15. Location - Managed Facility - St. Paul District (MVP)

    Data.gov (United States)

    Army Corps of Engineers, Department of the Army, Department of Defense — St. Paul District - US Army Corps of Engineers Managed Facility locations. District headquarters, Natural Resource, Recreation, Lock and Dam, and Regulatory offices...

  16. Facilities Management Practices in Malaysia: A Literature Review

    Directory of Open Access Journals (Sweden)

    Isa Nordiana Mohd

    2016-01-01

    Full Text Available Facilities management in Malaysia has been practiced for decades. The development of its formal practice parallels the improvement of the built environment in the nation. Involvement of the public and private sectors teaming up in arranging the National Asset and Facilities Management (NAFAM in demonstrates the vital collaboration in the facilities management area in Malaysia. Facilities management is seen distinctively as indicated by diverse geographical locations, interests and schools of thought. Facilities management is delegated a service-based industry which gives proficient counsel and administration of clients’ building facilities including residential, commercial, industrial, airports terminals and offices. The aim of this paper is to review the gaps that exist, especially on how FM is being practice in comparison with the published FM body of knowledge. Very relying upon literature, this paper discovered a gap that is an unclear description of current FM applications. This research aims to give new bits of knowledge to upgrade comprehension of FM execution in Malaysia.

  17. Studies on Categories and Programs Standardization of Urban Community Management and Service Facilities Configuration%城市社区管理与服务设施配置类别与项目标准化研究

    Institute of Scientific and Technical Information of China (English)

    周永根

    2016-01-01

    The paper selects representative cities as a typical case such as New York, Manhattan, Australia, Beijing, Shanghai, Chongqing and other cities in which community management and services standardization are typical. Through comparative analysis of categories and programs of facilities standards of community management and services, it suggests that it is need to strengthen the construction of the facilities standards of categories and programs characterized services nature and function, to strengthen services categories and programs construction for the old, the young, the sick, the weak, the disabled and other people who need help most, and to strengthen top-level design and long-term planning, focusing on construction of culture, education, sports, leisure, parks and other facilities and projects category.%选取国内外社区管理服务设施标准化具有代表性的典型城市社区纽约、曼哈顿、澳大利亚、北京、上海、重庆等城市社区作为典型案例,通过对国内外典型社区管理服务设施类别和项目标准对比分析,研究发现我国要加强服务性质和功能的设施的标准化类别和项目配建;加强服务老、幼、病、弱、残等群体服务设施类别和项目的配建;加强顶层设计和长远规划,注重文化、教育、体育、休闲、公园绿地等设施类别和项目的配建.

  18. EPA Facility Registry Service (FRS): ER_WWTP_NPDES

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web feature service contains location and facility identification information from EPA's Facility Registry System (FRS) for the subset of Waste Water Treatment...

  19. Legal regime of water management facilities

    Directory of Open Access Journals (Sweden)

    Salma Jožef

    2013-01-01

    Full Text Available The paper analyzes the legal regime of water management facilities in the light of Serbian, foreign and European law. Different divisions of water management facilities are carried out (to public and private ones, natural and artificial ones, etc., with determination of their legal relevance. Account is taken of the issue of protection from harmful effects of waters to such facilities, as well. The paper points also to rules on the water management facilities, from acts of planning, to individual administrative acts and measures for maintenance of required qualitative and quantitative condition of waters, depending on their purpose (general use or special, commercial use o waters. Albeit special rules on water management facilities exist, due to the natural interlocking between all the components of the environment (water, air and soil, a comprehensive approach is required. A reference is made to other basic principles of protection of water management facilities as well, such as the principle of prevention, principle of sustainable development and the principle "polluter pays". The last one represents the achievement of contemporary law, which deviates from the idea accepted in the second half of 20th century that supported the socialization of risk from harmful effects of waters.

  20. Cable networks, services, and management

    CERN Document Server

    2015-01-01

    Cable Networks, Services, and Management is the first book to cover cable networks, services, and their management, in-depth, for network operators, engineers, researchers, and students. Thirteen experts in various fields have contributed their knowledge of network architectures and services, Operations, Administration, Maintenance, Provisioning, Troubleshooting (OAMPT) for residential and business services, cloud, Software Defined Networks (SDN), as well as virtualization concepts and their applications as part of the future directions of cable networks. The book begins by introducing architecture and services for Data Over Cable Service Interface Specification (DOCSIS) 3.0/ 3.1, Converged Cable Access Platform (CCAP), Content Distribution Networks (CDN, IP TV, and Packet Cable and Wi-Fi for Residential Services. Topics that are discussed in proceeding chapters include: operational systems and management architectures, service orders, provisioning, fault manageme t, performance management, billing systems a...

  1. Service management at CERN with Service-Now

    Science.gov (United States)

    Toteva, Z.; Alvarez Alonso, R.; Alvarez Granda, E.; Cheimariou, M.-E.; Fedorko, I.; Hefferman, J.; Lemaitre, S.; Clavo, D. Martin; Martinez Pedreira, P.; Pera Mira, O.

    2012-12-01

    The Information Technology (IT) and the General Services (GS) departments at CERN have decided to combine their extensive experience in support for IT and non-IT services towards a common goal - to bring the services closer to the end user based on Information Technology Infrastructure Library (ITIL) best practice. The collaborative efforts have so far produced definitions for the incident and the request fulfilment processes which are based on a unique two-dimensional service catalogue that combines both the user and the support team views of all services. After an extensive evaluation of the available industrial solutions, Service-now was selected as the tool to implement the CERN Service-Management processes. The initial release of the tool provided an attractive web portal for the users and successfully implemented two basic ITIL processes; the incident management and the request fulfilment processes. It also integrated with the CERN personnel databases and the LHC GRID ticketing system. Subsequent releases continued to integrate with other third-party tools like the facility management systems of CERN as well as to implement new processes such as change management. Independently from those new development activities it was decided to simplify the request fulfilment process in order to achieve easier acceptance by the CERN user community. We believe that due to the high modularity of the Service-now tool, the parallel design of ITIL processes e.g., event management and non-ITIL processes, e.g., computer centre hardware management, will be easily achieved. This presentation will describe the experience that we have acquired and the techniques that were followed to achieve the CERN customization of the Service-Now tool.

  2. 42 CFR 416.61 - Scope of facility services.

    Science.gov (United States)

    2010-10-01

    ... Public Health CENTERS FOR MEDICARE & MEDICAID SERVICES, DEPARTMENT OF HEALTH AND HUMAN SERVICES (CONTINUED) MEDICARE PROGRAM AMBULATORY SURGICAL SERVICES Scope of Benefits for Services Furnished Before... are not limited to— (1) Nursing, technician, and related services; (2) Use of the facilities where...

  3. How can facility managers add value?

    DEFF Research Database (Denmark)

    Jensen, Per Anker; van der Voordt, Theo

    2015-01-01

    Recent years have seen a growing interest in the concept of added value of facilities management (FM) and corporate real estate management (CREM), and how to attain and measure it. There is a wide variety of definitions in use, and recognition of different types of added value, such as user value......, customer value, financial value, environmental value and relationship value....

  4. Daily storage management of hydroelectric facilities

    NARCIS (Netherlands)

    Chappin, E.J.L.; Ferrero, M.; Lazzeroni, P.; Lukszo, Z.; Olivero, M.; Repetto, M.

    2012-01-01

    This work presents a management procedure for hydroelectric facilities with daily storage. The water storage gives an additional degree of freedom allowing to shift in time power production when it is more convenient and to work at the maximum efficiency of hydraulic turbine. The management is optim

  5. Congestion Service Facilities Location Problem with Promise of Response Time

    Directory of Open Access Journals (Sweden)

    Dandan Hu

    2013-01-01

    Full Text Available In many services, promise of specific response time is advertised as a commitment by the service providers for the customer satisfaction. Congestion on service facilities could delay the delivery of the services and hurts the overall satisfaction. In this paper, congestion service facilities location problem with promise of response time is studied, and a mixed integer nonlinear programming model is presented with budget constrained. The facilities are modeled as M/M/c queues. The decision variables of the model are the locations of the service facilities and the number of servers at each facility. The objective function is to maximize the demands served within specific response time promised by the service provider. To solve this problem, we propose an algorithm that combines greedy and genetic algorithms. In order to verify the proposed algorithm, a lot of computational experiments are tested. And the results demonstrate that response time has a significant impact on location decision.

  6. The strategic facilities management organisation in housing

    DEFF Research Database (Denmark)

    Nielsen, Susanne Balslev; Jensen, Per Anker; Jensen, Jesper Ole

    2012-01-01

    Two houses in the same street can be built in the same year, they can look the same, and still they might provide very different support for sustainable living. This article points to the Strategic Facilities Management Organisation (SFMO) as the most important concept, to understand and manage...... literature on sustainable facilities management, where it fills a gap as it deals with housing and strategic FM. Intended readers are those interested in housing administration and especially the transition of existing housing into more sustainable housing. Intended readers include building owners, policy...

  7. XML Based Scientific Data Management Facility

    Science.gov (United States)

    Mehrotra, P.; Zubair, M.; Bushnell, Dennis M. (Technical Monitor)

    2002-01-01

    The World Wide Web consortium has developed an Extensible Markup Language (XML) to support the building of better information management infrastructures. The scientific computing community realizing the benefits of XML has designed markup languages for scientific data. In this paper, we propose a XML based scientific data management ,facility, XDMF. The project is motivated by the fact that even though a lot of scientific data is being generated, it is not being shared because of lack of standards and infrastructure support for discovering and transforming the data. The proposed data management facility can be used to discover the scientific data itself, the transformation functions, and also for applying the required transformations. We have built a prototype system of the proposed data management facility that can work on different platforms. We have implemented the system using Java, and Apache XSLT engine Xalan. To support remote data and transformation functions, we had to extend the XSLT specification and the Xalan package.

  8. The strategic facilities management organisation in housing

    DEFF Research Database (Denmark)

    Nielsen, Susanne Balslev; Jensen, Per Anker; Jensen, Jesper Ole

    2012-01-01

    Two houses in the same street can be built in the same year, they can look the same, and still they might provide very different support for sustainable living. This article points to the Strategic Facilities Management Organisation (SFMO) as the most important concept, to understand and manage...... implementation of sustainable facilities management in housing administration. The concept provides a frame for understanding the roles and relations of tenants, owners, administrators and operators. The paper is based on a Danish research project on environmentally sound building operation including literature...... literature on sustainable facilities management, where it fills a gap as it deals with housing and strategic FM. Intended readers are those interested in housing administration and especially the transition of existing housing into more sustainable housing. Intended readers include building owners, policy...

  9. Facility design and associated services for the study of amphibians.

    Science.gov (United States)

    Browne, Robert K; Odum, R Andrew; Herman, Timothy; Zippel, Kevin

    2007-01-01

    The role of facilities and associated services for amphibians has recently undergone diversification. Amphibians traditionally used as research models adjust well to captivity and thrive with established husbandry techniques. However, it is now necessary to maintain hundreds of novel amphibian species in captive breeding, conservation research, and biomedical research programs. These diverse species have a very wide range of husbandry requirements, and in many cases the ultimate survival of threatened species will depend on captive populations. Two critical factors have emerged in the maintenance of amphibians, stringent quarantine and high-quality water. Because exotic diseases such as chytridiomycosis have devastated both natural and captive populations of amphibians, facilities must provide stringent quarantine. The provision of high-quality water is also essential to maintain amphibian health and condition due to the intimate physiological relationship of amphibians to their aquatic environment. Fortunately, novel technologies backed by recent advances in the scientific knowledge of amphibian biology and disease management are available to overcome these challenges. For example, automation can increase the reliability of quarantine and maintain water quality, with a corresponding decrease in handling and the associated disease-transfer risk. It is essential to build facilities with appropriate nontoxic waterproof materials and to provide quarantined amphibian rooms for each population. Other spaces and services include live feed rooms, quarantine stations, isolation rooms, laboratory space, technical support systems, reliable energy and water supplies, high-quality feed, and security. Good husbandry techniques must include reliable and species-specific management by trained staff members who receive support from the administration. It is possible to improve husbandry techniques for many species by sharing knowledge through common information systems. Overall

  10. Configuration Management Maturity in Scientific Facilities

    Directory of Open Access Journals (Sweden)

    Masoud Niknam

    2013-12-01

    Full Text Available Since the effectiveness of the development and operation of scientific facilities (especially those presenting specific hazards, such as ionizing radiations relies heavily on state of the art practices, such as systems engineering and product lifecycle management, configuration management (CM is becoming a key management process. However, while some maturity models exist to assess the degree of the implementation and effectiveness of many management processes, such as project management or systems engineering, there is no specific framework available to assess the degree of maturity of an organization towards CM. This paper focuses on revealing the important maturity dimensions and levels for CM as a means towards developing a CM maturity model.

  11. IT Service Management Architectures

    DEFF Research Database (Denmark)

    Tambo, Torben; Filtenborg, Jacob

    2017-01-01

    IT service providers tend to view their services as quasi-embedded in the client organisations infrastructure. Therefore, IT service providers lack a full picture of being an organisation with its own enterprise archicture. By systematically developing an enterprise architecture using the unifica......IT service providers tend to view their services as quasi-embedded in the client organisations infrastructure. Therefore, IT service providers lack a full picture of being an organisation with its own enterprise archicture. By systematically developing an enterprise architecture using...

  12. Potential of Computerized Maintenance Management System in Facilities Management

    Directory of Open Access Journals (Sweden)

    Noor Farisya Azahar

    2014-07-01

    Full Text Available For some time it has been clear that managing buildings or estates has been carried out in the context of what has become known as facilities management. British Institute of Facilities Management defined facilities management is the integration of multi-disciplinary activities within the built environment and the management of their impact upon people and the workplace. Effective facilities management is vital to the success of an organisation by contributing to the delivery of its strategic and operational objectives. Maintenance of buildings should be given serious attention before (stage design, during and after a building is completed. But total involvement in building maintenance is after the building is completed and during its operations. Residents of and property owners require their building to look attractive, durable and have a peaceful indoor environment and efficient. The objective of the maintenance management system is to stream line the vast maintenance information system to improve the productivity of an industrial plant. a good maintenance management system makes equipment and facilities available. This paper will discuss the fundamental steps of maintenance management program and Computerized Maintenance Management System (CMMS

  13. Adaptive management for ecosystem services.

    Science.gov (United States)

    Birgé, Hannah E; Allen, Craig R; Garmestani, Ahjond S; Pope, Kevin L

    2016-12-01

    Management of natural resources for the production of ecosystem services, which are vital for human well-being, is necessary even when there is uncertainty regarding system response to management action. This uncertainty is the result of incomplete controllability, complex internal feedbacks, and non-linearity that often interferes with desired management outcomes, and insufficient understanding of nature and people. Adaptive management was developed to reduce such uncertainty. We present a framework for the application of adaptive management for ecosystem services that explicitly accounts for cross-scale tradeoffs in the production of ecosystem services. Our framework focuses on identifying key spatiotemporal scales (plot, patch, ecosystem, landscape, and region) that encompass dominant structures and processes in the system, and includes within- and cross-scale dynamics, ecosystem service tradeoffs, and management controllability within and across scales. Resilience theory recognizes that a limited set of ecological processes in a given system regulate ecosystem services, yet our understanding of these processes is poorly understood. If management actions erode or remove these processes, the system may shift into an alternative state unlikely to support the production of desired services. Adaptive management provides a process to assess the underlying within and cross-scale tradeoffs associated with production of ecosystem services while proceeding with management designed to meet the demands of a growing human population. Copyright © 2016 Elsevier Ltd. All rights reserved.

  14. IT Services management — Introduction

    Directory of Open Access Journals (Sweden)

    Wiesław Barcikowski

    2016-03-01

    Full Text Available The paper describes problems of relations between business and IT departments of contemporary companies and institutions. The solution of these problems is changing the IT department organization into one based on processes and setting up IT services as the basic elements of business-IT relation. The author shortly described the most widely used in this area service methodology (precisely speaking: set of best practices ITIL (Information Technology Infrastructure Library, which describes how to manage IT services in the organization.[b]Keywords[/b]: business-IT relation, IT Service, IT Services management, ITSM, ITIL

  15. A service-based SLA (Service Level Agreement) for the RACF (RHIC and ATLAS computing facility) at brookhaven national lab

    Science.gov (United States)

    Karasawa, Mizuka; Chan, Tony; Smith, Jason

    2010-04-01

    The RACF provides computing support to a broad spectrum of scientific programs at Brookhaven. The continuing growth of the facility, the diverse needs of the scientific programs and the increasingly prominent role of distributed computing requires the RACF to change from a system to a service-based SLA with our user communities. A service-based SLA allows the RACF to coordinate more efficiently the operation, maintenance and development of the facility by mapping out a matrix of system and service dependencies and by creating a new, configurable alarm management layer that automates service alerts and notification of operations staff. This paper describes the adjustments made by the RACF to transition to a service-based SLA, including the integration of its monitoring software, alarm notification mechanism and service ticket system at the facility to make the new SLA a reality.

  16. IT Service Management Architectures

    DEFF Research Database (Denmark)

    Tambo, Torben; Filtenborg, Jacob

    2017-01-01

    IT service providers tend to view their services as quasi-embedded in the client organisations infrastructure. Therefore, IT service providers lack a full picture of being an organisation with its own enterprise archicture. By systematically developing an enterprise architecture using...

  17. Cloud services, networking, and management

    CERN Document Server

    da Fonseca, Nelson L S

    2015-01-01

    Cloud Services, Networking and Management provides a comprehensive overview of the cloud infrastructure and services, as well as their underlying management mechanisms, including data center virtualization and networking, cloud security and reliability, big data analytics, scientific and commercial applications. Special features of the book include: State-of-the-art content. Self-contained chapters for readers with specific interests. Includes commercial applications on Cloud (video services and games).

  18. Set up and commissioning of a radioactive waste management facility; Creation et mise en service d'une installation de gestion des dechets radioactifs

    Energy Technology Data Exchange (ETDEWEB)

    Brotte, D. [Autorite de Surete Nucleaire, Direction des dechets, des installations de recherche et du cycle, 75 - Paris (France)

    2011-02-15

    Building and commissioning new nuclear facilities are important factors in the waste management strategy, both in order to replace certain old installations which need to be dismantled, and to increase storage capacity to cope with new demand. These two stages are subject to authorization in application of Article 19 of the TSN Act. An operator that wants to develop a new installation, must, in particular, submit a preliminary safety analysis report, in application of the Decree of 2 November 2007. After examining this report, the French Nuclear Safety Authority (ASN) draws up a draft decree setting out the boundaries and characteristics of the installation. The ministers in charge of nuclear safety then decide on whether or not to pass the draft decree. The operator must then apply to ASN for a commissioning licence to start operating the installation, in other words, the first use of radioactive substances at the installation. After examining the application, ASN takes a decision on whether or not to authorize the commissioning of the installation, notifies the operator and informs the ministers in charge of nuclear safety, the Prefect and the Local Information Committee. ASN plays two roles in these two processes: it ensures that the projects to open new installations comply with the safety requirements and, by means of inspections, verifies that the works and tests carried out at the site are carried out in accordance with the permit application documents that it has examined. (author)

  19. The service of public services performance management

    DEFF Research Database (Denmark)

    Lystbæk, Christian Tang

    . Performance measures are rational tools, part of the rational panoply of effective management and organizational functioning. Their recommendation lies in their rationality. The literature suggests three main theoretical perspectives on the purpose of performance measurement of public services. One...... as compensating for the absence of effective competition in supply markets. Thus, according to this view, because dissatisfied service users are unable to go elsewhere and taxpayers cannot act like shareholders to keep in efficient providers in check, the role of performance measurement is to manage supply...... the existence of significant concern about the actual impact, the costs and unintended consequences associated with performance measurement.  Performance measurement and management have been part of the political agenda within the public sphere since their adoption in the post-Second World War period...

  20. Waste Management Facilities Cost Information Report

    Energy Technology Data Exchange (ETDEWEB)

    Feizollahi, F.; Shropshire, D.

    1992-10-01

    The Waste Management Facility Cost Information (WMFCI) Report, commissioned by the US Department of Energy (DOE), develops planning life-cycle cost (PLCC) estimates for treatment, storage, and disposal facilities. This report contains PLCC estimates versus capacity for 26 different facility cost modules. A procedure to guide DOE and its contractor personnel in the use of estimating data is also provided. Estimates in the report apply to five distinctive waste streams: low-level waste, low-level mixed waste, alpha contaminated low-level waste, alpha contaminated low-level mixed waste, and transuranic waste. The report addresses five different treatment types: incineration, metal/melting and recovery, shredder/compaction, solidification, and vitrification. Data in this report allows the user to develop PLCC estimates for various waste management options.

  1. Waste Management Facilities Cost Information Report

    Energy Technology Data Exchange (ETDEWEB)

    Feizollahi, F.; Shropshire, D.

    1992-10-01

    The Waste Management Facility Cost Information (WMFCI) Report, commissioned by the US Department of Energy (DOE), develops planning life-cycle cost (PLCC) estimates for treatment, storage, and disposal facilities. This report contains PLCC estimates versus capacity for 26 different facility cost modules. A procedure to guide DOE and its contractor personnel in the use of estimating data is also provided. Estimates in the report apply to five distinctive waste streams: low-level waste, low-level mixed waste, alpha contaminated low-level waste, alpha contaminated low-level mixed waste, and transuranic waste. The report addresses five different treatment types: incineration, metal/melting and recovery, shredder/compaction, solidification, and vitrification. Data in this report allows the user to develop PLCC estimates for various waste management options.

  2. EPA Facility Registry Service (FRS): CERCLIS

    Data.gov (United States)

    U.S. Environmental Protection Agency — This data provides location and attribute information on Facilities regulated under the Comprehensive Environmental Responsibility Compensation and Liability...

  3. Managing Inventory At A Transitional Facility

    Science.gov (United States)

    Hutchins, Henry A.

    1993-01-01

    Kennedy Inventory Management System, KIMS, geared to needs of facility in transition from research and development to manufacturing. Operated jointly by several contractors at Kennedy Space Center, KIMS designed to reduce cost and increase efficiency of fabrication and maintenance of spaceflight hardware.

  4. Perspectives on Leadership in Facilities Management.

    Science.gov (United States)

    Jenkins, Charles W. Ed.

    This collection of papers examines issues concerning leadership in facilities management in higher education. Chapters include: (1) "Catch the Spirit of Leadership" (Jack Hug); (2) "Visionary Leadership: Creating a New Tomorrow" (Burt Nanus); (3) "Some Thoughts on Leadership" (Charles W. Jenkins); (4) "Educational Leadership: The Role of…

  5. Food Service Management

    Science.gov (United States)

    Rappole, C. L.; Louvier, S. A.

    1985-01-01

    A study to design a food service system using current technology to serve a small scale Space Station was conducted. The psychological, sociological and nutritional factors affecting feeding in microgravity conditions was investigated. The logistics of the food service system was defined.

  6. Managing facilities in a Scandinavian manner:

    DEFF Research Database (Denmark)

    Elle, Morten; Engelmark, Jesper; Jørgensen, Bo

    2004-01-01

    Presents the aims and needs of research in facilities management (FM) at the section of Planning and Management of Building Processes at BYG*DTU. As the building stock in Denmark is rapidly increasing, socio-demographic developments implies profound changes in both the needs of inhabitants...... infrastructure within the mainstream FM field. There is an urgent need to address how society can best manage the growing (and decaying) building stock, to develop life-cycle rooted infrastructure and building design, and finally allow buildings to be appropriated by their current and future users....

  7. The Added Value of Facilities Management: Concepts, Findings and Perspectives

    DEFF Research Database (Denmark)

    expertise, the involvement in the process leading to this the book including a number of workshops, and a literature review of the development of their disciplinary fields: Facilities Management (FM), Corporate Real Estate Management (CREM) and Business to Business (B2B) Marketing. Findings: The difference...... by their particular theories and conceptual analyses, data, tools, and best practices, with a focus on respectively costs and benefits of facilities and services, alignment of corporate and public real estate to organizational objectives and organisational performance, and relationship management in market...... background information to understand the following chapters in this book. Research limitations: The chapter is mainly based on the experience and knowledge of the editors. It does not include original research but provides an introductory overview of the book. Originality/value: This chapter takes a look...

  8. Total Quality Management in Information Services. Information Services Management Series.

    Science.gov (United States)

    St. Clair, Guy

    Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…

  9. Medical and Health Services Managers

    Science.gov (United States)

    ... Contact & Help Economic Releases Latest Releases » Major Economic Indicators » Schedules for news Releases » By Month By News ... business-related courses with courses in medical terminology, hospital organization, ... often includes courses in health services management, accounting ...

  10. Design and Management of a Transgenic Facility

    Institute of Scientific and Technical Information of China (English)

    Bob Springsteen

    2001-01-01

    @@ In 1965, I was given the opportunity to manage a research animal colony. At that time, the animal colony consisted of numerous species, such as primates, dogs, cats, rab bits, guinea pigs, hamsters, rats, mice, and some farm animals as well. Over the years,this menagerie was reduced to mice and rab bits. The animal facility now houses 8 000mice, of which 80% are transgenics. In approximately six years, transgenic mice have become the mainstay of the Berkeley Lab animal facility, and this population continues to grow.

  11. Putting Space Physics Data Facility (SPDF) Services to Good Use

    Science.gov (United States)

    Candey, R. M.; Bilitza, D.; Chimiak, R.; Cooper, J. F.; Garcia, L. N.; Harris, B.; Johnson, R. C.; King, J. H.; Kovalick, T.; Leckner, H.; Liu, M.; McGuire, R. E.; Papitashvili, N. E.; Roberts, A.

    2009-12-01

    The Space Physics Data Facility (SPDF) project provides heliophysics science-enabling information services and is the most widely used single access point to heliophysics science data and orbits from NASA's solar-heliospheric satellite missions. Our emphasis has been on active service of the best digital data products and key ancillary information with graphics, listings and production of subsetted or merged files (mass downloads or parameter-specific selections). Our services today include the: (1) Heliophysics Resource Gateway (HRG) data finding service (also known as the Virtual Space Physics Observatory or VSPO); (2) Data services including the Coordinated Data Analysis Web (CDAWeb), OMNIweb compilation of interplanetary parameters (mapped to the Earth's bow shock) and related indices, and their large underlying collection of datasets; (3) Orbit information and display services including the Satellite Situation Center (SSCweb) and the 4D Orbit Viewer interactive Java client; and the (4) Common Data Format (CDF) software library and file format and science file format translation suite. (5) Upcoming is the Heliospheric Event List Manager (HELM) to coordinate lists of interesting events and provide a mechanism for tying together the above services and others. We describe several research projects that heavily used SPDF's services and resulted in publications. Although not actually all used at once, the following research scenario shows how SPDF and VxO services can be combined for studying solar events that produce energetic particles and effects at Earth: use the HRG/VPSO to locate data of interest, perhaps query OMNIWeb for times when energetic particle solar activity is high and query the SSCWeb orbit location service for when Cluster, Geotail, Polar/IMAGE are in position to measure the cusp, magnetotail and the Earth's aurora, respectively. Also query SSCweb for times when Polar and magnetometer ground stations are on the same field lines. Using these times

  12. Environmental assessment: Proposed construction of Refuge operational facilities, water management facilities, wildlife oriented interpretation/recreation development, road and water management facilities rehabilitation, and implementation of a vegetation control plan

    Data.gov (United States)

    US Fish and Wildlife Service, Department of the Interior — The proposed action consists of the construction of facilities for refuge operation, water management, and wildlife-oriented interpretation and recreation; the...

  13. E-Service Quality Management

    Science.gov (United States)

    Batagan, Lorena; Pocovnicu, Adrian; Capisizu, Sergiu

    2009-01-01

    A characteristic of today's society is the increasing use of modern information and communication technologies in all areas. Computer applications, called e-services, are being developed to provide efficient access to services, electronically. Quality management systems are needed to provide a consistent way to select, evaluate, prioritize and…

  14. EPA Facility Registry Service (FRS): Power Plants

    Data.gov (United States)

    U.S. Environmental Protection Agency — This GIS dataset contains data on power plants, based on the Energy Information Administration's EIA-860 dataset and supplemented with data from EPA's Facility...

  15. Consumer satisfaction with the services of prosthetics and orthotics facilities.

    Science.gov (United States)

    Bosmans, Joline; Geertzen, Jan; Dijkstra, Pieter U

    2009-03-01

    Consumer satisfaction with the services provided in a prosthetics and orthotics (P&O) facility has seldom been studied. The aim of this study was to analyze consumer satisfaction regarding the services provided by 15 P&O facilities in The Netherlands. Consumers (n = 1,364) of these P&O facilities who were fitted with a prosthesis, orthopaedic shoes, an orthosis, or another device, were asked to rate the overall services provided and whether they were satisfied with the device provided and its delivery time. Additionally, they filled in a modified SERVQUAL questionnaire (see Appendix). Consumers gave the service provided by P&O facilities a mean overall rating of 8.1. The highest ratings were given by consumers fitted with a prosthesis (mean overall rating of services: 8.4). In total, 78% of the consumers were satisfied with the device provided and 93% with the delivery time. The results of our study showed that, on the SERVQUAL, 50% of the statements fulfilled the criteria for a satisfactory quality of the services. The overall consumer rating of the service provided by P&O facilities is high and depends on the device provided. The outcomes on the SERVQUAL were moderate. In future, it is important to study consumer satisfaction more extensively in order to improve the quality of P&O services in daily practice. Additionally, specific questionnaires need to be developed to measure all aspects of prosthetic and orthotic care, with the aim to improve the services.

  16. Anesthetic equipment, facilities and services available for pediatric ...

    African Journals Online (AJOL)

    2011-04-09

    Apr 9, 2011 ... Facilities available for pediatric anesthetic care were service delivery .... life leading to the prevention of psychological trauma in children because of ... to incomplete data on this aspect by a significant number of respondents.

  17. Environmental Protection Agency (EPA) Facility Registry Service (FRS) Power Plants

    Data.gov (United States)

    Department of Homeland Security — This GIS dataset contains data on wastewater treatment plants, based on EPA's Facility Registry Service (FRS) and NPDES, along with Clean Watersheds Needs Survey...

  18. EPA Facility Registry Service (FRS): FRS_ESF10

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web service contains the following layers: RMP, TRI, FRP, RCRATSD, CERCLIS, TSCA, and E-PLAN facilities and their associated CONTACTS, CHEMICALS, NAIP, SIC, and...

  19. EPA Facility Registry Service (FRS): Wastewater Treatment Plants

    Data.gov (United States)

    U.S. Environmental Protection Agency — This GIS dataset contains data on wastewater treatment plants, based on EPA's Facility Registry Service (FRS), EPA's Integrated Compliance Information System (ICIS)...

  20. Facilities Management and Health Care at Home

    OpenAIRE

    Lundberg, Stefan

    2007-01-01

    The topic of this thesis is the new requirements that will be put upon the facilities management when the elderly are living longer in their own homes, in spite of illness, impairment and old age. For many reasons, especially demographic ones, this issue has come to the fore and since it has substantial political impact and considerably affects our living conditions, it will most certainly appear on the agenda of most Swedish housing companies in the near future. The growing number of inhabit...

  1. Mixed Waste Management Facility Groundwater Monitoring Report

    Energy Technology Data Exchange (ETDEWEB)

    Chase, J.

    1998-03-01

    During fourth quarter 1997, eleven constituents exceeded final Primary Drinking Water Standards (PDWS) in groundwater samples from downgradient monitoring wells at the Mixed Waste Management Facility. No constituents exceeded final PDWS in samples from upgradient monitoring wells. As in previous quarters, tritium and trichloroethylene were the most widespread elevated constituents. The groundwater flow directions and rates in the three hydrostratigraphic units were similar to those of previous quarters.

  2. MANAGING SERVICE QUALITY

    Directory of Open Access Journals (Sweden)

    Andreea BUDEANU

    2015-04-01

    Full Text Available Services are today the dominant sector of the economic activity both in terms of economic performance and labor utilization. Becoming an essential part of today’s society, they are considered the basis of a healthy economy, fact that has increased the importance of services and the research in the field. One of the biggest challenges regarding this sector is the evaluation and assurance of quality. There is still a lack of unanimity regarding the definitions, measurement procedures and the aspects that need to be provided and measured. Through this article we intend to treat these subjects and provide a broad perspective on this topic. Thus, we hope to highlight some practices and directions that could be relevant for the organizations in this field.

  3. Managing service quality: Human resource management strategies

    OpenAIRE

    K. K. Govender

    2000-01-01

    This article reports the results of an empirical evaluation of a conceptual service encounter management model (Govender, 1999). The various hypotheses proposed to show a relationship between formal and informal socialisation strategies, and the bank employees' perception of the organisational climate and their role are empirically evaluated. Furthermore, the mediated effects of these socialization tactics on the bank customers perception of the service quality was also ascertained by matchin...

  4. 16 CFR 240.7 - Services or facilities.

    Science.gov (United States)

    2010-01-01

    ... 16 Commercial Practices 1 2010-01-01 2010-01-01 false Services or facilities. 240.7 Section 240.7 Commercial Practices FEDERAL TRADE COMMISSION GUIDES AND TRADE PRACTICE RULES GUIDES FOR ADVERTISING... and facilities covered by sections 2 (d) and (e): Cooperative advertising; Handbills;...

  5. CHANGE OF CONTRACTOR FOR THE FACILITIES MANAGEMENT ACTIVITIES AT CERN

    CERN Multimedia

    2003-01-01

    The Facilities Management contract at CERN, under the responsibility of ST Division, Group FM, is in charge of the maintenance and minor works on tertiary installations (i.e. all structures and installations that have no direct relation to the running of the accelerators) for the following trades: - Technical: heating, ventilation, air conditioning, plumbing, electricity, civil engineering (painting, roofing, glazing, blinds, fencing, masonry etc.), cleansing, passenger and goods lifts, automatic and powered doors, kitchen equipment, roads, signs, keys and locks, office furniture, - Services: waste collection, security, green areas, cleaning and sanitary supplies, disinfection, rodent control and insect control. Starting from the 1st June the present contractor will stop some activities that will be taken under its responsibility by the new one, INGEST Facility. Others activities will be moved on the 1st July. Minor perturbation in the service might occur. The contact number will not change and will be opera...

  6. CHANGE OF CONTRACTOR FOR THE FACILITIES MANAGEMENT ACTIVITIES AT CERN

    CERN Multimedia

    2003-01-01

    The Facilities Management contract at CERN, under the responsibility of ST Division, Group FM, is in charge of the maintenance and minor works on tertiary installations (i.e. all structures and installations that have no direct relation to the running of the accelerators) for the following trades: - Technical: heating, ventilation, air conditioning, plumbing, electricity, civil engineering (painting, roofing, glazing, blinds, fencing, masonry etc.), cleansing, passenger and goods lifts, automatic and powered doors, kitchen equipment, roads, signs, keys and locks, office furniture, - Services: waste collection, security, green areas, cleaning and sanitary supplies, disinfection, rodent control and insect control. Starting from the 1st June the present contractor will stop some activities that will be taken under its responsibility by the new one, INGEST Facility. The remaining activities (including cleaning) will be moved on the 1st July. Minor perturbation in the service might occur. The contact number will ...

  7. Håndbog i Facilities Management

    DEFF Research Database (Denmark)

    Jensen, Per Anker

    Facilities Management (FM) er et nyt nøgleord som mange nu anvender i forskellige forbindelser og sammenhænge. Dette hænger i høj grad sammen med manglen på en fælles dansk referenceramme for FM, der har givet frit spillerum for de mange forskellige definitioner af det engelske ord. Dansk...... Facilities Management netværk (DFM netværk) har i mange år arbejdet for en fælles definition af begrebet sammen med arbejdet for udbredelsen af kendskabet til FM, herunder uddannelse, erfaringsudveksling m.v. DFM netværk har udgivet en Håndbog i Facilities Management i samarbejde med bogens forfatter Per...... gennemgår alle aspekter af FM. Bogen gennemgår således en række mere traditionelle begreber, men kommer også igennem nyere begreber som out-sourcing, sale- and leaseback, benchmarking og mange andre. Forfatteren gennemgår i 10 kapitler så forskellige elementer som ledelse og organisation, økonomistyring...

  8. Community residential facilities in mental health services: A ten-year comparison in Lombardy.

    Science.gov (United States)

    Barbato, Angelo; Civenti, Graziella; D'Avanzo, Barbara

    2017-06-01

    Residential mental health services grew steadily since 2000 in Italy. A reorganisation of residential facilities was implemented in 2007 in Lombardy, introducing supported housing in addition to staffed facilities. We compare the provision and characteristics of residential facilities in the 2007 and 2016. In 2007 there were 3462 beds (35.9/100,000 population) in 276 facilities. In 2016 beds were 4783 (47.8/100,000) in 520 facilities. The increase were unevenly distributed in the public and private sector, and the overall increase was due to a higher increase in the private sector. 72% of beds were in highly supervised facilities in 2007 and 66% in 2016. The public sector managed more facilities with a rehabilitation goal, while the private sector more for long-term accommodation. Mean numbers of beds were higher in facilities managed by the private sector in both years. The 2007 reorganisation and the stop to opening new facilities in the last years were not enough to correct the imbalance between highly supervised and flexible solutions. A wider and more diverse offer might have triggered off an increased demand, rather than a more rational use. Given the costs of highly staffed facilities, and the risk of reproducing custodial models, close evaluation of the use of residential facilities should inform policies. Copyright © 2017 Elsevier B.V. All rights reserved.

  9. Facility Service Environments, Staffing, and Psychosocial Care in Nursing Homes

    Science.gov (United States)

    Zhang, Ning Jackie; Gammonley, Denise; Paek, Seung Chun; Frahm, Kathryn

    2008-01-01

    Using 2003 Online Survey Certification and Reporting (OSCAR) data for Medicare and Medicaid certified facilities (N=14, 184) and multinomial logistic regression this study investigated if (1) psychosocial care quality was better in facilities where State requirements for qualified social services staffing exceeded Federal minimum regulations and (2) facility service environments are associated with psychosocial care quality. For-profit status and higher percentage of Medicaid residents are associated with lower quality. Staffing, market demand, and market competition are associated with better quality. Psychosocial care quality is more associated with payer status and market forces and less with regulatory requirements. PMID:19361113

  10. Federal facilities compliance act waste management

    Energy Technology Data Exchange (ETDEWEB)

    Bowers, J; Gates-Anderson, D; Hollister, R; Painter, S

    1999-07-06

    Site Treatment Plans (STPs) developed through the Federal Facilities Compliance Act pose many technical and administrative challenges. Legacy wastes managed under these plans require Land Disposal Restriction (LDR) compliance through treatment and ultimate disposal. Although capacity has been defined for most of the Department of Energy wastes, many waste streams require further characterization and many need additional treatment and handling beyond LDR criteria to be able to dispose of the waste. At Lawrence Livermore National Laboratory (LLNL), the Hazardous Waste Management Division has developed a comprehensive Legacy Waste Program. The program directs work to manage low level and mixed wastes to ensure compliance with nuclear facility rules and its STP. This paper provides a survey of work conducted on these wastes at LLNL. They include commercial waste treatment and disposal, diverse forms of characterization, inventory maintenance and reporting, on-site treatment, and treatability studies. These activities are conducted in an integrated fashion to meet schedules defined in the STP. The processes managing wastes are dynamic due to required integration of administrative, regulatory, and technical concerns spanning the gamut to insure safe proper disposal.

  11. Analysis of the effects of communication and surveillance facility service outages on traffic separations.

    Science.gov (United States)

    Borener, Sherry S; Guzhva, Vitaly S

    2014-09-01

    This study examines air traffic separations in the service volumes of communication and surveillance facilities that experienced service outages. The data sample consists of 338 unscheduled service outages that happened in 2010 and 2011 at facilities located in the vicinity of 15 major traffic hubs. For each outage, radar track data were collected and used to calculate traffic separations during the period of 30 minutes before to 30 minutes after an outage. Then, the separation index, which indicates the percentage of horizontal separation retained between two aircraft at the same altitude, was estimated. The separation index and loss of separation events were analyzed using lognormal and negative binomial regression models. The results suggest that the count of separation events peaks during the 15 minutes after an outage. In addition, traffic collision avoidance system resolution advisory (TCAS RA) encounters and Category A separation events are 1.31 times more likely during the 30 minutes following the beginning of a service outage, as compared to the 30 minutes before the outage, for both types of facilities. Also, the separation index values are 19% lower following a surveillance facility outage and 4% lower following a communication facility service loss. This study provides evidence that unscheduled service outages of air traffic management facilities are associated with lost or reduced traffic separations and thus can be considered precursors to hazardous loss of separation events.

  12. Innovative Procurement and Partnerships in Facilities Management

    DEFF Research Database (Denmark)

    Jensen, Per Anker

    2010-01-01

    cases from the Nordic countries in Europe shows, that the most outstanding examples of innovation in FM are initiated from the demand side and involves new forms of procurement with long term contracts. This paper considers in-depth two differing examples of such innovative procurement approaches from......Aim: The aim of the paper is to present, analyse and identify learning from two case studies of innovative procurement in Facilities Management (FM) concerning the establishments of partnerships between clients and providers. Approach and methodology: A major study of FM best practice covering 36...... municipal buildings and sports facilities in parts of the city of Copenhagen. Each of the case studies has involved both the client and the provider side of the collaboration. The paper presents, compare and analyze the two cases regarding intentions, procurement methods, forms of collaborations...

  13. Innovative Procurement and Partnerships in Facilities Management

    DEFF Research Database (Denmark)

    Jensen, Per Anker

    2011-01-01

    A major study of facilities management best practice covering 36 cases from the Nordic countries in Europe shows, that the most outstanding examples of innovation in FM are initiated from the demand side and involves new forms of procurement with long term contracts. This paper considers in depth...... two differing examples of such innovative procurement approaches. The first example is from a private pharmaceutical corporation, which has used so-called function based procurement in relation to office buildings. The second example is from a public organization, which has entered into so......-called operational partnerships with private providers concerning all municipal buildings and sports facilities in parts of a city. Each of the case studies has involved both the client and the provider side of the collaboration. The cases show that an essential element in a successful procurement and partnership...

  14. Trust management in cloud services

    CERN Document Server

    Noor, Talal H; Bouguettaya, Athman

    2014-01-01

    This book describes the design and implementation of Cloud Armor, a novel approach for credibility-based trust management and automatic discovery of cloud services in distributed and highly dynamic environments. This book also helps cloud users to understand the difficulties of establishing trust in cloud computing and the best criteria for selecting a service cloud. The techniques have been validated by a prototype system implementation and experimental studies using a collection of real world trust feedbacks on cloud services.The authors present the design and implementation of a novel pro

  15. QUALITY IN HEALTH SERVICES MANAGEMENT

    Directory of Open Access Journals (Sweden)

    DORU CÎRNU

    2017-04-01

    Full Text Available The service sector plays an increasingly large modern market economies. By being unable to provide customers a tangible product in the hands of service providers makes the situation more difficult. Their success depends on customer satisfaction, which expect a certain benefit for the money paid, on quality, on mutual trust and many other attributes. What is very interesting is that they may differ from client to client, and there is no guarantee satisfaction to all customers, even if the service provided is the same. This shows the complex nature of services and efforts on service providers would have to be made permanent in order to attract more customers. This paper addresses the issues of continuous quality improvement of health services as an important part of the services sector. Until recently, these services in Romania although under strict control of the state, had a large number of patients who are given very little attention, which is why quality improvement acestoraa was compulsory. Opening and changing economic environment, increasing customer demands, forced hospitals that serve as a nodal point between these services and their applicants to adopt modern management methods and techniques to become competitive and to give patients the quality service expected. Modern society has always sought to provide the means to ensure good health closer to the needs of modern man. These have become more complex and more expensive and naturally requires financial resources increasingly mari.Este why, every time, all the failures alleging lack of money and resources in general. Is it true? Sometimes yes, often, no! The truth is that human and material resources are not used in an optimal way. The answer lies mainly in quality management. We will see what should be done in this regard.

  16. The facilities management market in Denmark

    DEFF Research Database (Denmark)

    Jensen, Per Anker

    2010-01-01

    for researching the market but particular the definition of space including acquisition as well as development, administration, operation, maintenance and utilities in the same main product is problematic. Research limitations/implications: The market research is limited to the Danish market, but the results......Purpose: To present the results of market surveys in Denmark, which have been based on and used to test a proposal for a new European standard for a taxonomy of Facilities Management (FM). Design/methodology: The market research included surveys of both the client side and the provider side...

  17. Innovative Procurement and Partnerships in Facilities Management

    DEFF Research Database (Denmark)

    Jensen, Per Anker

    2011-01-01

    A major study of facilities management best practice covering 36 cases from the Nordic countries in Europe shows, that the most outstanding examples of innovation in FM are initiated from the demand side and involves new forms of procurement with long term contracts. This paper considers in depth...... is that the client allows the providers freedom to plan their activities. Thereby the providers can optimize the use of their productive capacity and utilize their competences with incentives to profit from such improvements. A major challenge is to balance the risks between the client and provider and to create...

  18. Trends in Facility Management Technology: The Emergence of the Internet, GIS, and Facility Assessment Decision Support.

    Science.gov (United States)

    Teicholz, Eric

    1997-01-01

    Reports research on trends in computer-aided facilities management using the Internet and geographic information system (GIS) technology for space utilization research. Proposes that facility assessment software holds promise for supporting facility management decision making, and outlines four areas for its use: inventory; evaluation; reporting;…

  19. The facilities management market in Denmark

    DEFF Research Database (Denmark)

    Jensen, Per Anker

    2010-01-01

    for researching the market but particular the definition of space including acquisition as well as development, administration, operation, maintenance and utilities in the same main product is problematic. Research limitations/implications: The market research is limited to the Danish market, but the results......Purpose: To present the results of market surveys in Denmark, which have been based on and used to test a proposal for a new European standard for a taxonomy of Facilities Management (FM). Design/methodology: The market research included surveys of both the client side and the provider side...... and was carried out by a management consultant company by telephone interviews based on definitions developed from drafts for the European FM taxonomy standard by a university researcher, who is a member of the standardisation work group. Findings: The proposed taxonomy for FM is in general a good basis...

  20. Managing variability in perioperative services.

    Science.gov (United States)

    Dempsey, Christina J

    2009-11-01

    Variability within perioperative services has come to be something physicians, perioperative nurses, and managers expect. Peaks and valleys in schedules; differences in physician preferences for surgical implants, instruments, and supplies; staffing competencies; and inpatient bed availability are just a few examples of day-to-day variability that affects perioperative services personnel. Rather than simply responding to variability, however, the goal should be to eliminate variability in patient flow as much as possible and effectively manage what cannot be eliminated. Combining the hard science of queuing theory and simulation modeling with the soft science of change management and operations improvement expertise is the key to success, and a collaborative team makes it possible. (c) AORN, Inc, 2009.

  1. Facilities Management a new strategy at CERN

    CERN Document Server

    Nonis, M; CERN. Geneva. ST Division

    2002-01-01

    Starting from 2002, the management of all the tertiary infrastructure of CERN in charge of ST Division shall be carried out through a single Contractor; this includes both maintenance activities on the buildings and their technical installations, and general services such as security, cleaning, gardening, and waste disposal. At present, all these activities are carried out by external contractors via several different contracts. The major purposes of the unification in one single contract is to transfer the coordination tasks of the contracts thus reducing the direct control operation costs, release internal resources in order to be better focused on the core business of the Division and the reduction of the costs of each activity by taking profit of the synergies among the different services. The authors will thoroughly report on the main aspects related to this new contract, focusing their attention in particular to the result oriented strategy through a Service Level Agreement, the key performance indicato...

  2. Wound center facility billing: A retrospective analysis of time, wound size, and acuity scoring for determining facility level of service.

    Science.gov (United States)

    Fife, Caroline E; Walker, David; Farrow, Wade; Otto, Gordon

    2007-01-01

    Outpatient wound center facility reimbursement for Medicare beneficiaries can be a challenge to determine and obtain. To compare methods of calculating facility service levels for outpatient wound centers and to demonstrate the advantages of an acuity-based billing system (one that incorporates components of facility work that is non-reimbursable by procedure codes and that represents an activity-based costing approach to medical billing), a retrospective study of 5,098 patient encounters contained in a wound care-specific electronic medical record database was conducted. Approximately 500 patient visits to the outpatient wound center of a Texas regional hospital between April 2003 and November 2004 were categorized by service level in documentation and facility management software. Visits previously billed using a time-based system were compared to the Centers for Medicare and Medicaid Services' proposed three-tiered wound size-based system. The time-based system also was compared to an acuity-based scoring system. The Pearson correlation coefficient between billed level of service by time and estimated level of service by acuity was 0.442 and the majority of follow-up visits were billed as Level 3 and above (on a time level of 1 to 5) , confirming that time is not a surrogate for actual work performed. Wound size also was found to be unrelated to service level (Pearson correlation = 0.017) and 97% of wound areas were based scoring system produced a near-normal distribution of results, producing more mid-range billings than extremes; no other method produced this distribution. Hospital-based outpatient wound centers should develop, review, and refine acuity score-based models on which to determine billed level of service.

  3. Value Adding Management: A New Facilities Management Concept

    DEFF Research Database (Denmark)

    Jensen, Per Anker; Katchamart, Akarapong

    2011-01-01

    theories on added value of FM and real estate and the related concept of Value Management from building projects. The study is related to the EuroFM research group on The Added Value of FM. Design/methodology/approach: The study outlines a preliminary theoretical based management concept, which...... the relevance of the basic concept and provides an important example of how Value Adding Management can be implemented and added value measured. Originality/value: The study develops a concept of Value Adding Management, which is new in FM literature. It is expected to increase the awareness of the impacts...... and strategic importance of FM for organisations and can be a practical tool for facilities managers in implementing value adding strategies and practices....

  4. Risk management activities at the DOE Class A reactor facilities

    Energy Technology Data Exchange (ETDEWEB)

    Sharp, D.A. [Westinghouse Savannah River Co., Aiken, SC (United States); Hill, D.J. [Argonne National Lab., IL (United States); Linn, M.A. [Oak Ridge National Lab., TN (United States); Atkinson, S.A. [EG and G Idaho, Inc., Idaho Falls, ID (United States); Hu, J.P. [Brookhaven National Lab., Upton, NY (United States)

    1993-12-31

    The probabilistic risk assessment (PRA) and risk management group of the Association for Excellence in Reactor Operation (AERO) develops risk management initiatives and standards to improve operation and increase safety of the DOE Class A reactor facilities. Principal risk management applications that have been implemented at each facility are reviewed. The status of a program to develop guidelines for risk management programs at reactor facilities is presented.

  5. Risk management activities at the DOE Class A reactor facilities

    Energy Technology Data Exchange (ETDEWEB)

    Sharp, D.A. (Westinghouse Savannah River Co., Aiken, SC (United States)); Hill, D.J. (Argonne National Lab., IL (United States)); Linn, M.A. (Oak Ridge National Lab., TN (United States)); Atkinson, S.A. (EG and G Idaho, Inc., Idaho Falls, ID (United States)); Hu, J.P. (Brookhaven National Lab., Upton, NY (United States))

    1993-01-01

    The probabilistic risk assessment (PRA) and risk management group of the Association for Excellence in Reactor Operation (AERO) develops risk management initiatives and standards to improve operation and increase safety of the DOE Class A reactor facilities. Principal risk management applications that have been implemented at each facility are reviewed. The status of a program to develop guidelines for risk management programs at reactor facilities is presented.

  6. Services for Astronomical Data Management and Sharing

    Science.gov (United States)

    Kundera, Tomasz; Stachowski, Greg; Wierzbowski, Arkadiusz; Borkowski, Jerzy; Ciecielag, Pawel

    2014-12-01

    As part of the AstroGrid-PL project we have implemented a large scale data management system for the Polish astronomical community within the framework of PLGrid Plus project with built-in metadata services, replication and distributed storage based on the well-established iRODS middleware. In parallel we have implemented the Polish Virtual Observatory, which provides access, search, retrieval and in situ processing for this data using the protocols and standards established by the International Virtual Observatory Alliance (IVOA). These standards are already in use at astronomical facilities across the globe, and implementing them within the framework of AstroGrid-PL and PLGrid Plus project enables us not only to provide advanced data retrieval services to our users, but also to leverage a large body of existing astronomical data analysis software and give our users access to foreign data resources provided on the same principles.

  7. Government Services Information Infrastructure Management

    Energy Technology Data Exchange (ETDEWEB)

    Cavallini, J.S.; Aiken, R.J.

    1995-04-01

    The Government Services Information Infrastructure (GSII) is that portion of the NII used to link Government and its services, enables virtual agency concepts, protects privacy, and supports emergency preparedness needs. The GSII is comprised of the supporting telecommunications technologies, network and information services infrastructure and the applications that use these. The GSII is an enlightened attempt by the Clinton/Gore Administration to form a virtual government crossing agency boundaries to interoperate more closely with industry and with the public to greatly improve the delivery of government services. The GSII and other private sector efforts, will have a significant impact on the design, development, and deployment of the NII, even if only through the procurement of such services. The Federal Government must adopt new mechanisms and new paradigms for the management of the GSII, including improved acquisition and operation of GSII components in order to maximize benefits. Government requirements and applications will continue to evolv. The requirements from government services and users of form affinity groups that more accurately and effectively define these common requirements, that drive the adoption and use of industry standards, and that provide a significant technology marketplace.

  8. Servitization, Services and Managing Complexity

    DEFF Research Database (Denmark)

    Harjo, Ieva; Frandsen, Thomas; Hsuan, Juliana

    This paper explores how seemingly complex servitized solutions can become tradable in a customer–supplier relationship by objectification and abbreviation. The key argument is that the complexity of product-service solutions can be reduced by abbreviation of the reality in written form of contracts...... and agreements that allow for customization while making the offer more comprehensible for customers and more manageable for suppliers. Preliminary results from an exploratory case study are presented....

  9. Advanced light microscopy core facilities: Balancing service, science and career.

    Science.gov (United States)

    Ferrando-May, Elisa; Hartmann, Hella; Reymann, Jürgen; Ansari, Nariman; Utz, Nadine; Fried, Hans-Ulrich; Kukat, Christian; Peychl, Jan; Liebig, Christian; Terjung, Stefan; Laketa, Vibor; Sporbert, Anje; Weidtkamp-Peters, Stefanie; Schauss, Astrid; Zuschratter, Werner; Avilov, Sergiy

    2016-06-01

    Core Facilities (CF) for advanced light microscopy (ALM) have become indispensable support units for research in the life sciences. Their organizational structure and technical characteristics are quite diverse, although the tasks they pursue and the services they offer are similar. Therefore, throughout Europe, scientists from ALM-CFs are forming networks to promote interactions and discuss best practice models. Here, we present recommendations for ALM-CF operations elaborated by the workgroups of the German network of ALM-CFs, German Bio-Imaging (GerBI). We address technical aspects of CF planning and instrument maintainance, give advice on the organization and management of an ALM-CF, propose a scheme for the training of CF users, and provide an overview of current resources for image processing and analysis. Further, we elaborate on the new challenges and opportunities for professional development and careers created by CFs. While some information specifically refers to the German academic system, most of the content of this article is of general interest for CFs in the life sciences. Microsc. Res. Tech. 79:463-479, 2016. © 2016 THE AUTHORS MICROSCOPY RESEARCH AND TECHNIQUE PUBLISHED BY WILEY PERIODICALS, INC.

  10. Advanced light microscopy core facilities: Balancing service, science and career

    Science.gov (United States)

    Hartmann, Hella; Reymann, Jürgen; Ansari, Nariman; Utz, Nadine; Fried, Hans‐Ulrich; Kukat, Christian; Peychl, Jan; Liebig, Christian; Terjung, Stefan; Laketa, Vibor; Sporbert, Anje; Weidtkamp‐Peters, Stefanie; Schauss, Astrid; Zuschratter, Werner; Avilov, Sergiy

    2016-01-01

    ABSTRACT Core Facilities (CF) for advanced light microscopy (ALM) have become indispensable support units for research in the life sciences. Their organizational structure and technical characteristics are quite diverse, although the tasks they pursue and the services they offer are similar. Therefore, throughout Europe, scientists from ALM‐CFs are forming networks to promote interactions and discuss best practice models. Here, we present recommendations for ALM‐CF operations elaborated by the workgroups of the German network of ALM‐CFs, German Bio‐Imaging (GerBI). We address technical aspects of CF planning and instrument maintainance, give advice on the organization and management of an ALM‐CF, propose a scheme for the training of CF users, and provide an overview of current resources for image processing and analysis. Further, we elaborate on the new challenges and opportunities for professional development and careers created by CFs. While some information specifically refers to the German academic system, most of the content of this article is of general interest for CFs in the life sciences. Microsc. Res. Tech. 79:463–479, 2016. © 2016 THE AUTHORS MICROSCOPY RESEARCH AND TECHNIQUE PUBLISHED BY WILEY PERIODICALS, INC. PMID:27040755

  11. Managing service quality: Human resource management strategies

    Directory of Open Access Journals (Sweden)

    K. K. Govender

    2000-06-01

    Full Text Available This article reports the results of an empirical evaluation of a conceptual service encounter management model (Govender, 1999. The various hypotheses proposed to show a relationship between formal and informal socialisation strategies, and the bank employees' perception of the organisational climate and their role are empirically evaluated. Furthermore, the mediated effects of these socialization tactics on the bank customers perception of the service quality was also ascertained by matching a random sample of 210 bank employees with 1050 customers. Opsomming Hierdie artikel rapporteer die resultate van n empiriese evaluering van n konseptuele dienservaringsbestuursmodel (Govender, 1999. Verskeie hipoteses word voorgehou om n verband tussen formele en informele sosialise- ringstrategiee aan te toon, en die bankwerkers se persepsie van die organisatoriese klimaat en hulle rolle word empirics geevalueer.Verder word die modererende effek van hierdie sosialiseringstrategie op die bankkliente se persepsie van dienskwaliteit bepaal deur 'n ewekansige steekproefvan 210 bankwerkers met 1050 kliente af te paar.

  12. Innovation Sources and Role of ICT in Facilities Services

    DEFF Research Database (Denmark)

    Scupola, Ada; Holzweber, Markus; Tuunainen, VK.

    2010-01-01

    In this paper, we investigate innovation sources in facilities services and the role that ICT has in supporting such innovation processes. Based on literature review, we propose a conceptual framework, which is then used to analyze empirical data. The empirical data was collected through seven semi...

  13. 42 CFR 32.86 - Admissions to Service facilities.

    Science.gov (United States)

    2010-10-01

    ... EXAMINATIONS MEDICAL CARE FOR PERSONS WITH HANSEN'S DISEASE AND OTHER PERSONS IN EMERGENCIES Persons with Hansen's Disease § 32.86 Admissions to Service facilities. Any person with Hansen's disease who presents... suitable for the accommodation of persons with Hansen's disease. ...

  14. Healthcare facility commissioning – the transition of clinical services

    CSIR Research Space (South Africa)

    Van der Watt, R

    2016-07-01

    Full Text Available A public multi-disciplinary primary-level hospital delivers clinical services to both in and out patients within its catchment area. A multi-disciplinary hospital is a healthcare facility of which the commissioning or transition into operations is a...

  15. Change management for semantic web services

    CERN Document Server

    Liu, Xumin; Bouguettaya, Athman

    2011-01-01

    Change Management for Semantic Web Services provides a thorough analysis of change management in the lifecycle of services for databases and workflows, including changes that occur at the individual service level or at the aggregate composed service level. This book describes taxonomy of changes that are expected in semantic service oriented environments. The process of change management consists of detecting, propagating, and reacting to changes. Change Management for Semantic Web Services is one of the first books that discuss the development of a theoretical foundation for managing changes

  16. Facilities management innovation in public-private collaborations: Danish ESCO projects

    DEFF Research Database (Denmark)

    Nardelli, Giulia; Jensen, Jesper Ole; Nielsen, Susanne Balslev

    2015-01-01

    The purpose of the article is to investigate how Facilities Management (FM) units navigate Energy Service Company (ESCO) collaborations, here defined as examples of public collaborative innovation within the context of FM. The driving motivation is to inform and inspire internal FM units of local...... institutions on how to navigate and manage collaboration of different, intra- and inter-organisational actors throughout ESCO projects....

  17. Forum Guide to Facilities Information Management: A Resource for State and Local Education Agencies. NFES 2012-808

    Science.gov (United States)

    National Forum on Education Statistics, 2012

    2012-01-01

    Safe and secure facilities that foster learning are crucial to providing quality education services, and developing and maintaining these facilities requires considerable resources and organization. Facility information systems allow education organizations to collect and manage data that can be used to inform and guide decisionmaking about the…

  18. US Forest Service Special Interest Management Areas

    Data.gov (United States)

    US Forest Service, Department of Agriculture — A map service on the www that depicts National Forest System land parcels that have management or use limits placed on them by the Forest Service. Examples include:...

  19. [Structure of pain management facilities in Germany : Classification of medical and psychological pain treatment services-Consensus of the Joint Commission of the Professional Societies and Organizations for Quality in Pain Medicine].

    Science.gov (United States)

    Müller-Schwefe, G H H; Nadstawek, J; Tölle, T; Nilges, P; Überall, M A; Laubenthal, H J; Bock, F; Arnold, B; Casser, H R; Cegla, T H; Emrich, O M D; Graf-Baumann, T; Henning, J; Horlemann, J; Kayser, H; Kletzko, H; Koppert, W; Längler, K H; Locher, H; Ludwig, J; Maurer, S; Pfingsten, M; Schäfer, M; Schenk, M; Willweber-Strumpf, A

    2016-06-01

    On behalf of the Medical/Psychological Pain Associations, Pain Patients Alliance and the Professional Association of Pain Physicians and Psychologists, the Joint Commission of Professional Societies and Organizations for Quality in Pain Medicine, working in close collaboration with the respective presidents, has developed verifiable structural and process-related criteria for the classification of medical and psychological pain treatment facilities in Germany. Based on the established system of graded care in Germany and on existing qualifications, these criteria also argue for the introduction of a basic qualification in pain medicine. In addition to the first-ever comprehensive description of psychological pain facilities, the criteria presented can be used to classify five different levels of pain facilities, from basic pain management facilities, to specialized institutions, to the Centre for Interdisciplinary Pain Medicine. The recommendations offer binding and verifiable criteria for quality assurance in pain medicine and improved pain treatment.

  20. Considerate Service Plus Convenient Facilities Brings Superior Comfort

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    @@ During Canton Fair and the upcoming Asian Games, China's Foreign Trade has a special interview with Mr. Fang, general manager of Baiyun International Convention Center, and he introduced us the quality service this convention center can provide ?

  1. Facilities Management and Corporate Real Estate Management as Value Drivers: How to Manage and Measure Adding Value

    DEFF Research Database (Denmark)

    a variety of different fields with practical experience. It also includes 12 interviews with practitioners, shedding light as to how they manage adding value in practice. This is a much needed resource for practitioners, researchers and teachers from the field of FM and CREM, as well as students at both......Facilities Management (FM) and Corporate Real Estate Management (CREM) are two closely related and relatively new management disciplines with developing international professions and increasing academic attention. Both disciplines have from the outset a strong focus on controlling and reducing cost...... for real estate, facilities and related services. In recent years there has been a change towards putting more focus on how FM/CREM can add value to the organisation. The book is research based with a focus on guidance to practice. It offers a transdisciplinary approach, integrating academic knowledge from...

  2. ServiceBlueprinting as a service management tool in radiology

    Energy Technology Data Exchange (ETDEWEB)

    Maurer, Martin H., E-mail: martin.maurer@charite.de; Hamm, Bernd; Teichgraeber, Ulf

    2011-09-15

    Purpose: To describe the ServiceBlueprint model as a suitable method of service management in clinical medicine using the example of the routine clinical setting of a radiological department. Materials and methods: ServiceBlueprinting is a concept for the analysis, visualization, and optimization of service processes. To investigate whether the model will also provide a suitable representation of medical services, particularly the provision of radiological services, ServiceBlueprints were created for the modality computed tomography (CT). To this end, an independent observer analyzed the workflow of 40 consecutive CT examinations. Results: The ServiceBlueprint provided an analysis of the status quo of the service processes in CT imaging modality. Weak points in the processes thus became immediately apparent. The model could also be used for personnel management in that it helped to define the roles of staff members from different categories in the value-added process. It served as a basis for the implementation of quality management systems according to Total Quality Management (TQM) and DIN-EN-ISO-9001:2000. Conclusions: The ServiceBlueprint model is a service management concept that is also suitable to visualize medical service processes in routine clinical settings like in a radiology department and has a multifarious potential in process optimization, implementation of quality management systems, and human resources management.

  3. Environmental Protection Agency (EPA) Facility Registry Service (FRS) Emergency Response (ER) Toxic Release Inventory (TRI) Facilities - Oil and Hazardous Materials

    Data.gov (United States)

    Department of Homeland Security — The purpose of this web feature service is to provide users with access to integrated facility information from FRS, limited to the subset of facilities that link to...

  4. 75 FR 54445 - Senior Executive Service; Financial Management Service Performance Review Board (PRB)

    Science.gov (United States)

    2010-09-07

    ... Fiscal Service Senior Executive Service; Financial Management Service Performance Review Board (PRB) AGENCY: Financial Management Service, Fiscal Service, Treasury. ACTION: Notice. SUMMARY: This notice announces the appointment of members to the Financial Management Service (FMS) Performance Review Board...

  5. Insect pest management decisions in food processing facilities

    Science.gov (United States)

    Pest management decision making in food processing facilities such as flour mills, rice mills, human and pet food manufacturing facilities, distribution centers and warehouses, and retail stores is a challenging undertaking. Insect pest management programs require an understanding of the food facili...

  6. A hybrid algorithm for stochastic single-source capacitated facility location problem with service level requirements

    Directory of Open Access Journals (Sweden)

    Hosseinali Salemi

    2016-04-01

    Full Text Available Facility location models are observed in many diverse areas such as communication networks, transportation, and distribution systems planning. They play significant role in supply chain and operations management and are one of the main well-known topics in strategic agenda of contemporary manufacturing and service companies accompanied by long-lasting effects. We define a new approach for solving stochastic single source capacitated facility location problem (SSSCFLP. Customers with stochastic demand are assigned to set of capacitated facilities that are selected to serve them. It is demonstrated that problem can be transformed to deterministic Single Source Capacitated Facility Location Problem (SSCFLP for Poisson demand distribution. A hybrid algorithm which combines Lagrangian heuristic with adjusted mixture of Ant colony and Genetic optimization is proposed to find lower and upper bounds for this problem. Computational results of various instances with distinct properties indicate that proposed solving approach is efficient.

  7. An Earth Orbiting Satellite Service and Repair Facility

    Science.gov (United States)

    Berndt, Andrew; Cardoza, Mike; Chen, John; Daley, Gunter; Frizzell, Andy; Linton, Richard; Rast, Wayne

    1989-01-01

    A conceptual design was produced for the Geosynchronous Satellite Servicing Platform (GSSP), an orbital facility capable of repairing and servicing satellites in geosynchronous orbit. The GSSP is a man-tended platform, which consists of a habitation module, operations module, service bay and truss assembly. This design review includes an analysis of life support systems, thermal and power requirements, robotic and automated systems, control methods and navigation, and communications systems. The GSSP will utilize existing technology available at the time of construction, focusing mainly on modifying and integrating existing systems. The entire facility, along with two satellite retrieval vehicles (SRV), will be placed in geosynchronous orbit by the Advanced Launch System. The SRV will be used to ferry satellites to and from the GSSP. Technicians will be transferred from Earth to the GSSP and back in an Apollo-derived Crew Transfer Capsule (CTC). These missions will use advanced telerobotic equipment to inspect and service satellites. Four of these missions are tentatively scheduled per year. At this rate, the GSSP will service over 650 satelites during the projected 25 year lifespan.

  8. Management of The Government for Public Facilities in The New Rural Communities

    Institute of Scientific and Technical Information of China (English)

    张中平

    2016-01-01

    The new rural community is the product of the process of urbanization that farmers turned to the public to realize the important field. However, the government start to manage the he new rural community from the most closely facilities of public services of residents' daily life,.this article include three aspects, first is that public service facilities of government have many issues for the new rural community,second is that reasons for these problems,third is that some measures can address these problems , hoping to make the new rural community public services have been further developed.

  9. Service Model for Multi-Provider IP Service Management

    Institute of Scientific and Technical Information of China (English)

    YU Cheng-zhi; SONG Han-tao; LIU Li

    2005-01-01

    In order to solve the problems associated with Internet IP services management, a generic service model for multi-provider IP service management is proposed, which is based on a generalization of the bandwidth broker idea introduced in the differentiated services (DiffServ) environment. This model consists of a hierarchy of service brokers, which makes it fit into providing end-to-end Internet services with QoS support. A simple and scalable mechanism is used to communicate with other cooperative domains to enable customers to dynamically setup services connections over multiple DiffServ domains. The simulation results show that the proposed model is real-time, which can deal with many flow requests in a short period of time, so that it is fit for the service management in a reasonably large network.

  10. Service management process maps your route to service excellence

    CERN Document Server

    Associates, Computer

    2007-01-01

    ITIL® has become the de facto standard in Service Management best practice processes and the lens through which the value of IT services is viewed and measured. ITIL, with its emphasis on standardizing IT processes and building a common language, helps you better manage and optimize the cost and quality of IT services.As organizations look to implement quality Service Management processes, the same questions repeatedly arise: How do all these processes interface with each other? How do the processes work within a culture of change and evolution? How can we easily communicate

  11. High-risk facilities. Emergency management in nuclear, chemical and hazardous waste facilities; Hochrisikoanlagen. Notfallschutz bei Kernkraft-, Chemie- und Sondermuellanlagen

    Energy Technology Data Exchange (ETDEWEB)

    Kloepfer, Michael (ed.) [Humboldt-Universitaet, Berlin (Germany)

    2012-07-01

    The book on emergency management in high-risk facilities covers the following topics: Change in the nuclear policy, risk management of high-risk facilities as a constitutional problem - emergency management in nuclear facilities, operational mechanisms of risk control in nuclear facilities, regulatory surveillance responsibilities for nuclear facilities, operational mechanism of the risk control in chemical plants, regulatory surveillance responsibilities for chemical facilities, operational mechanisms of the risk control in hazardous waste facilities, regulatory surveillance responsibilities for hazardous waste facilities, civil law consequences in case of accidents in high-risk facilities, criminal prosecution in case of accidents in high-risk facilities, safety margins as site risk for emission protection facilities, national emergency management - strategic emergency management structures, warning and self-protection of the public in case of CBRN hazards including aspects of the psych-social emergency management.

  12. Approaches to the quality management in tourism services

    Directory of Open Access Journals (Sweden)

    Ida Vajčnerová

    2010-01-01

    Full Text Available The paper focuses on the systems of quality used in tourism services. It introduces approaches based on observing facility standards that are used in the Czech Republic in the area of accommodation and boarding services (Hotelstars, HACAP, then ISO standards of 9000 group and the systems of complex quality management. Within the frame of complex quality management it deals with the model of exceptionality EFQM (European Foundation for Quality Management and the European integrated system of quality IQM (Integrated Quality Management in more detail. The necessity to support the quality of tourism services is pointed out in the paper, as well as to create a national system of quality or possibly using already existing European systems of international character.

  13. Coverage of emergency obstetric care and availability of services in public and private health facilities in Bangladesh.

    Science.gov (United States)

    Alam, Badrul; Mridha, Malay K; Biswas, Taposh K; Roy, Lumbini; Rahman, Maksudur; Chowdhury, Mahbub E

    2015-10-01

    To assess the coverage of emergency obstetric care (EmOC) and the availability of obstetric services in Bangladesh. In a national health facility assessment performed between November 2007 and July 2008, all public EmOC facilities and private facilities providing obstetric services in the 64 districts of Bangladesh were mapped. The performance of EmOC services in these facilities during the preceding month was investigated using a semi-structured questionnaire completed through interviews of managers and service providers, and record review. In total, 8.6 (2.1 public and 6.5 private) facilities per 500000 population offered obstetric care services. Population coverage by obstetric care facilities varied by region. Among 281 public facilities designated for comprehensive EmOC, cesarean delivery was available in only 215 (76.5%) and blood transfusion services in 198 (70.5%). In the private sector (for profit and not for profit), these services were available in more than 80% of facilities. In all facility types, performance of assisted vaginal delivery (range 12.2%-48.4%) and use of parenteral anticonvulsants to treat pre-eclampsia/eclampsia (range 48.6%-80.8%) were low. The main reason for non-availability of EmOC services was a lack of specialist/trained providers. Bangladesh needs to increase the availability of EmOC services through innovative public-private partnerships. In the public sector, additional trained manpower supported by an incentivized package should be deployed. Copyright © 2015. Published by Elsevier Ireland Ltd.

  14. Ecosystem Services : In Nordic Freshwater Management

    DEFF Research Database (Denmark)

    Magnussen, Kristin; Hasler, Berit; Zandersen, Marianne

    framework in freshwater management, particularly water management according to the Water Framework Directive (WFD). There are several examples of how ecosystem services have been used in WFD related studies in all the Nordic countries. Most of them involve listing, describing and categorizing freshwater...... ecosystem services, while there are few comprehensive Cost Benefit Analyses and analyses of disproportionate costs that apply this framework. More knowledge about ecosystem services and the value of ecosystem services for freshwater systems is needed....

  15. 42 CFR 440.155 - Nursing facility services, other than in institutions for mental diseases.

    Science.gov (United States)

    2010-10-01

    ... 42 Public Health 4 2010-10-01 2010-10-01 false Nursing facility services, other than in... PROVISIONS Definitions § 440.155 Nursing facility services, other than in institutions for mental diseases. (a) “Nursing facility services, other than in an institution for mental diseases” means...

  16. Public Facilities Management and Action Research for Sustainability

    DEFF Research Database (Denmark)

    Galamba, Kirsten Ramskov

    practice inspired by the principles of FM. The bottom up change process had an employee perspective, and the work provides answers to the challenges of creating a culture allowing for critical reflections in relation to the impact of FM practice on societal sustainability.......Current work is the main product of a PhD study with the initial working title ‘Sustainable Facilities Management’ at Centre for Facilities Management – Realdania Research, DTU Management 1. December 2008 – 30. November 2011. Here the notion of Public Sustainable Facilities Management (FM...

  17. The Proposal of Key Performance Indicators in Facility Management and Determination the Weights of Significance

    Science.gov (United States)

    Rimbalová, Jarmila; Vilčeková, Silvia

    2013-11-01

    The practice of facilities management is rapidly evolving with the increasing interest in the discourse of sustainable development. The industry and its market are forecasted to develop to include non-core functions, activities traditionally not associated with this profession, but which are increasingly being addressed by facilities managers. The scale of growth in the built environment and the consequential growth of the facility management sector is anticipated to be enormous. Key Performance Indicators (KPI) are measure that provides essential information about performance of facility services delivery. In selecting KPI, it is critical to limit them to those factors that are essential to the organization reaching its goals. It is also important to keep the number of KPI small just to keep everyone's attention focused on achieving the same KPIs. This paper deals with the determination of weights of KPI of FM in terms of the design and use of sustainable buildings.

  18. State Wildlife Management Area Public Facilities - points

    Data.gov (United States)

    Minnesota Department of Natural Resources — This point theme contains facilities and features for WMAs that are best represented as points. WMAs are part of the Minnesota state recreation system created to...

  19. State Wildlife Management Area Public Facilities - lines

    Data.gov (United States)

    Minnesota Department of Natural Resources — This line theme contains facilities and features for WMAs that are best represented as lines. WMAs are part of the Minnesota state recreation system created to...

  20. The effect of the National Health Insurance Scheme (NHIS) on health service delivery in mission facilities in Ghana: a retrospective study

    OpenAIRE

    Aryeetey, Genevieve Cecilia; Nonvignon, Justice; Amissah, Caroline; Buckle, Gilbert; Aikins, Moses

    2016-01-01

    Background In 2004, Ghana began implementation of a National Health Insurance Scheme (NHIS) to minimize out-of-pocket expenditure at the point of use of service. The implementation of the scheme was accompanied by increased access and use of health care services. Evidence suggests most health facilities are faced with management challenges in the delivery of services. The study aimed to assess the effect of the introduction of the NHIS on health service delivery in mission health facilities i...

  1. 75 FR 4451 - Financial Management Service; Proposed Collection of Information: Final Rule-Management of...

    Science.gov (United States)

    2010-01-27

    ... Fiscal Service Financial Management Service; Proposed Collection of Information: Final Rule--Management of Federal Agency Disbursements. AGENCY: Financial Management Service, Fiscal Service, Treasury. ACTION: Notice and Request for comments. SUMMARY: The Financial Management Service, as part of its...

  2. AOP event manager in open service gateway

    Institute of Scientific and Technical Information of China (English)

    Intae Kim; Unkee Kim; Keewook Rim; Junghyun Lee

    2007-01-01

    The Open Service Gateway Initiative (OSGi) has played an important role in ubiquitous environments that support interoperability among embedded devices, such as home appliances and network devices. However, the OSGi does not have a common event mechanism yet, and it is difficult to communicate among services asynchronously. In the present work, a common event manager, Aspect-Oriented Event Manager (AOEM), was designed on an OSGi framework. AOEM supports services to generate and provide notification of events. This paper presents the implementation of AOEM as an OSGi bundle with AspectJ. The experiment on transferring between device service and application service demonstrate that AOEM provides good abstraction of the services and convenience.

  3. Service management in a selected hotel

    OpenAIRE

    MAŘÍKOVÁ, Veronika

    2016-01-01

    The main topic of this paper is the service management in a selected hotel The Savoy Hotel. It deals with suggestions how to improve management procedures in the hotel. In the theoretical part are defined and described hotel services, tourist industry, management, developmental trends in the hotel management area and so on. The practical part deals with the particular hotel Savoy. It analyses accessible data, elaboration financial analysis and questionnaire survey. The result is creating a pr...

  4. Performance Management Compared across Public Services

    DEFF Research Database (Denmark)

    Bjørnholt, Bente; Agger Nielsen, Jeppe; Lindholst, Christian

    on extent literature we expect performance management systems to be operationalized more tightly, freed from definitional conflicts and with more rigorous and quantitative measures in areas with low governance complexity (technical services) while performance management systems will appear with opposite...... service areas and draw lessons from these differences. On this backdrop this paper investigates theoretical assumptions on performance management systems through a cross-comparison of two public service areas (technical and social services) which differ in theoretically important dimensions. Drawing...... characteristics in areas with high governance complexity (social service). We find that the performance management systems unexpectedly converged in characteristics across the two service areas, and even appeared with more rigid monitoring and control functions in social services compared to newer developments...

  5. An Application of Business Process Management to Health Care Facilities.

    Science.gov (United States)

    Hassan, Mohsen M D

    The purpose of this article is to help health care facility managers and personnel identify significant elements of their facilities to address, and steps and actions to follow, when applying business process management to them. The ABPMP (Association of Business Process Management Professionals) life-cycle model of business process management is adopted, and steps from Lean, business process reengineering, and Six Sigma, and actions from operations management are presented to implement it. Managers of health care facilities can find in business process management a more comprehensive approach to improving their facilities than Lean, Six Sigma, business process reengineering, and ad hoc approaches that does not conflict with them because many of their elements can be included under its umbrella. Furthermore, the suggested application of business process management can guide and relieve them from selecting among these approaches, as well as provide them with specific steps and actions that they can follow. This article fills a gap in the literature by presenting a much needed comprehensive application of business process management to health care facilities that has specific steps and actions for implementation.

  6. PIMS sequencing extension: a laboratory information management system for DNA sequencing facilities

    Science.gov (United States)

    2011-01-01

    Background Facilities that provide a service for DNA sequencing typically support large numbers of users and experiment types. The cost of services is often reduced by the use of liquid handling robots but the efficiency of such facilities is hampered because the software for such robots does not usually integrate well with the systems that run the sequencing machines. Accordingly, there is a need for software systems capable of integrating different robotic systems and managing sample information for DNA sequencing services. In this paper, we describe an extension to the Protein Information Management System (PIMS) that is designed for DNA sequencing facilities. The new version of PIMS has a user-friendly web interface and integrates all aspects of the sequencing process, including sample submission, handling and tracking, together with capture and management of the data. Results The PIMS sequencing extension has been in production since July 2009 at the University of Leeds DNA Sequencing Facility. It has completely replaced manual data handling and simplified the tasks of data management and user communication. Samples from 45 groups have been processed with an average throughput of 10000 samples per month. The current version of the PIMS sequencing extension works with Applied Biosystems 3130XL 96-well plate sequencer and MWG 4204 or Aviso Theonyx liquid handling robots, but is readily adaptable for use with other combinations of robots. Conclusions PIMS has been extended to provide a user-friendly and integrated data management solution for DNA sequencing facilities that is accessed through a normal web browser and allows simultaneous access by multiple users as well as facility managers. The system integrates sequencing and liquid handling robots, manages the data flow, and provides remote access to the sequencing results. The software is freely available, for academic users, from http://www.pims-lims.org/. PMID:21385349

  7. PIMS sequencing extension: a laboratory information management system for DNA sequencing facilities

    Directory of Open Access Journals (Sweden)

    Baldwin Stephen A

    2011-03-01

    Full Text Available Abstract Background Facilities that provide a service for DNA sequencing typically support large numbers of users and experiment types. The cost of services is often reduced by the use of liquid handling robots but the efficiency of such facilities is hampered because the software for such robots does not usually integrate well with the systems that run the sequencing machines. Accordingly, there is a need for software systems capable of integrating different robotic systems and managing sample information for DNA sequencing services. In this paper, we describe an extension to the Protein Information Management System (PIMS that is designed for DNA sequencing facilities. The new version of PIMS has a user-friendly web interface and integrates all aspects of the sequencing process, including sample submission, handling and tracking, together with capture and management of the data. Results The PIMS sequencing extension has been in production since July 2009 at the University of Leeds DNA Sequencing Facility. It has completely replaced manual data handling and simplified the tasks of data management and user communication. Samples from 45 groups have been processed with an average throughput of 10000 samples per month. The current version of the PIMS sequencing extension works with Applied Biosystems 3130XL 96-well plate sequencer and MWG 4204 or Aviso Theonyx liquid handling robots, but is readily adaptable for use with other combinations of robots. Conclusions PIMS has been extended to provide a user-friendly and integrated data management solution for DNA sequencing facilities that is accessed through a normal web browser and allows simultaneous access by multiple users as well as facility managers. The system integrates sequencing and liquid handling robots, manages the data flow, and provides remote access to the sequencing results. The software is freely available, for academic users, from http://www.pims-lims.org/.

  8. Management Methods of Decentralized Public Services

    Directory of Open Access Journals (Sweden)

    BILOUSEAC Irina Adriana

    2013-05-01

    Full Text Available The purpose of the article, having as theme the typology of public services management and the implications on decentralization, is the foundation of theoretical concepts, but also the analysis from a practical point of view of both types of management applied in the management of public services in Romania and of the effects they cause on the Romanian public administration capacity to provide efficient public services. Although the users of decentralized public services don’t have the possibility of choosing the service provider, the analysis of the management methods is important, because depending on the type of management chosen there are advantages and disadvantages for the local community. It has to be analyzed for each particularly case which type of management leads to a greater satisfaction of a social need appeared.

  9. Exploring Space Management Goals in Institutional Care Facilities in China

    Science.gov (United States)

    Zhang, Jiankun

    2017-01-01

    Space management has been widely examined in commercial facilities, educational facilities, and hospitals but not in China's institutional care facilities. Poor spatial arrangements, such as wasted space, dysfunctionality, and environment mismanagement, are increasing; in turn, the occupancy rate is decreasing due to residential dissatisfaction. To address these problems, this paper's objective is to explore the space management goals (SMGs) in institutional care facilities in China. Systematic literature analysis was adopted to set SMGs' principles, to identify nine theoretical SMGs, and to develop the conceptual model of SMGs for institutional care facilities. A total of 19 intensive interviews were conducted with stakeholders in seven institutional care facilities to collect data for qualitative analysis. The qualitative evidence was analyzed through open coding, axial coding, and selective coding. As a result, six major categories as well as their interrelationships were put forward to visualize the path diagram for exploring SMGs in China's institutional care facilities. Furthermore, seven expected SMGs that were explored from qualitative evidence were confirmed as China's SMGs in institutional care facilities by a validation test. Finally, a gap analysis among theoretical SMGs and China's SMGs provided recommendations for implementing space management in China's institutional care facilities.

  10. Institutional management of core facilities during challenging financial times.

    Science.gov (United States)

    Haley, Rand

    2011-12-01

    The economic downturn is likely to have lasting effects on institutions of higher education, prioritizing proactive institutional leadership and planning. Although by design, core research facilities are more efficient and effective than supporting individual pieces of research equipment, cores can have significant underlying financial requirements and challenges. This paper explores several possible institutional approaches to managing core facilities during challenging financial times.

  11. Information security management system planning for CBRN facilities

    Energy Technology Data Exchange (ETDEWEB)

    Lenaeu, Joseph D. [Pacific Northwest National Lab. (PNNL), Richland, WA (United States); O' Neil, Lori Ross [Pacific Northwest National Lab. (PNNL), Richland, WA (United States); Leitch, Rosalyn M. [Pacific Northwest National Lab. (PNNL), Richland, WA (United States); Glantz, Clifford S. [Pacific Northwest National Lab. (PNNL), Richland, WA (United States); Landine, Guy P. [Pacific Northwest National Lab. (PNNL), Richland, WA (United States); Bryant, Janet L. [Pacific Northwest National Lab. (PNNL), Richland, WA (United States); Lewis, John [National Nuclear Lab., Workington (United Kingdom); Mathers, Gemma [National Nuclear Lab., Workington (United Kingdom); Rodger, Robert [National Nuclear Lab., Workington (United Kingdom); Johnson, Christopher [National Nuclear Lab., Workington (United Kingdom)

    2015-12-01

    The focus of this document is to provide guidance for the development of information security management system planning documents at chemical, biological, radiological, or nuclear (CBRN) facilities. It describes a risk-based approach for planning information security programs based on the sensitivity of the data developed, processed, communicated, and stored on facility information systems.

  12. Management Information Control Systems for Educational Facility Construction Programs.

    Science.gov (United States)

    Halverson, Walter S.

    1989-01-01

    Describes a computerized management information control system for an educational facility construction program that allows access to more than 50 major system applications, using over 5,000 programs. (MLF)

  13. Facilities of management magnetoresistive transformer of active power

    Directory of Open Access Journals (Sweden)

    Val. S. Vuntesmeri

    2009-03-01

    Full Text Available Management facilities are considered, spectral composition is certain and the form of коммутируемого signal of magnetoresistive transformer of active power is rotined.

  14. Guidelines for Management Information Systems in Canadian Health Care Facilities

    OpenAIRE

    Thompson, Larry E.

    1987-01-01

    The MIS Guidelines are a comprehensive set of standards for health care facilities for the recording of staffing, financial, workload, patient care and other management information. The Guidelines enable health care facilities to develop management information systems which identify resources, costs and products to more effectively forecast and control costs and utilize resources to their maximum potential as well as provide improved comparability of operations.

  15. Governance Change In Facilities Management: An Institutional Perspectives

    Directory of Open Access Journals (Sweden)

    Muhammad Kaleem Zahirul Hassan

    2012-12-01

    Full Text Available Governance of a specific field is shaped by not only the instrumental rationality but also the institutional rationality. In this research the instrumental rationality was manifested by the service providers and consultants who played a pivotal role in the construction of new governance in the field of facilities services in the Netherlands. Further, the role of institutional rationality was investigated wherein it was found that the logic of rationalization shaped the governance in the field of facilities services. Moreover, the implication for the explanation of practice variation by institutional theory is discussed.

  16. Integration of Chiropractic Services in Military and Veteran Health Care Facilities: A Systematic Review of the Literature.

    Science.gov (United States)

    Green, Bart N; Johnson, Claire D; Daniels, Clinton J; Napuli, Jason G; Gliedt, Jordan A; Paris, David J

    2016-04-01

    This literature review examined studies that described practice, utilization, and policy of chiropractic services within military and veteran health care environments. A systematic search of Medline, CINAHL, and Index to Chiropractic Literature was performed from inception through April 2015. Thirty articles met inclusion criteria. Studies reporting utilization and policy show that chiropractic services are successfully implemented in various military and veteran health care settings and that integration varies by facility. Doctors of chiropractic that are integrated within military and veteran health care facilities manage common neurological, musculoskeletal, and other conditions; severe injuries obtained in combat; complex cases; and cases that include psychosocial factors. Chiropractors collaboratively manage patients with other providers and focus on reducing morbidity for veterans and rehabilitating military service members to full duty status. Patient satisfaction with chiropractic services is high. Preliminary findings show that chiropractic management of common conditions shows significant improvement.

  17. AN INTEGRATED SERVICE EXCELLENCE MODEL FOR MILITARY TEST AND EVALUATION FACILITIES

    Directory of Open Access Journals (Sweden)

    Gerhard De Coning

    2011-08-01

    Full Text Available The purpose of this article is to introduce an Integrated Service Excellence Model (ISEM for empowering the leadership core of the capital-intensive military test and evaluation facilities to provide strategic military test and evaluation services and to continuously improve service excellence by ensuring that all activities necessary to design, develop and implement a test and evaluation service are effective and efficient. In order to develop the ISEM, various management tools and productivity and quality models were identified and tested through an empirical study conducted amongst the various test and evaluation facilities’ leadership core. Solutions to financial, human resource and environmental challenges as well as quality standards were built into the ISEM. Governance principles and leadership perceptions and recommendations further contributed to the development of the ISEM.

  18. Operation And Maintenance In Facilities Management Practices: A Gap Analysis In Malaysia

    Directory of Open Access Journals (Sweden)

    Zawawi Zuraihana Ahmad

    2016-01-01

    Full Text Available Facilities management in Malaysia has started as early as 1990s during the development of mega projects such as Putrajaya in 1999 [8, 9]. During this period, Malaysia was introduced to an integrated property management and maintenance services known as facilities management. However, its implementation according to the standard practice is still being disputed. The purpose of facilities management standard practices is to provide the facility management profession with a leading reference on facilities management activities and standards. Therefore, the determination of how far the gap in FM current practice is essential to help our FM industry. Thus, the aim of this study is to establish the gap between the current practices and the standard practices and also how far the gap should be satisfied. A set of questionnaire was designed upon literature and previous research done to gather the required information. The study is subjected to FM organizations in private sectors and only the personnel at management level are assessed. There were certified that most of the practices that assessed by means of gap analysis had an acceptable result which the gap between the current practices and the standard practices are not too far.

  19. Collaborative learning agents supporting service network management

    NARCIS (Netherlands)

    Mulder, W.; Meijer, G.R.; Adriaans, P.W.

    2008-01-01

    Service oriented systems need to be maintained to keep the requested level of service. This is challenge in large grid- and saas based networks that are managed by numerous entities. This paper is about supporting multi agent systems that operate in the network and support its management by learning

  20. Improving Service Management in Campus IT Operations

    Science.gov (United States)

    Wan, Stewart H. C.; Chan, Yuk-Hee

    2008-01-01

    Purpose: This paper aims at presenting the benefits from implementing IT service management (ITSM) in an organization for managing campus-wide IT operations. In order to improve the fault correlation from business perspectives, we proposed a framework to automate network and system alerts with respect to its business service impact for proactive…

  1. Collaborative learning agents supporting service network management

    NARCIS (Netherlands)

    Mulder, W.; Meijer, G.R.; Adriaans, P.W.

    2008-01-01

    Service oriented systems need to be maintained to keep the requested level of service. This is challenge in large grid- and saas based networks that are managed by numerous entities. This paper is about supporting multi agent systems that operate in the network and support its management by learning

  2. EPA Facility Registry Service (FRS): ER_FRP

    Data.gov (United States)

    U.S. Environmental Protection Agency — This dataset contains location and facility identification information from EPA's Facility Registry System (FRS) for the subset of facilities that link to Facility...

  3. 75 FR 39678 - Meeting of Energy Services Companies and the Federal Energy Management Program

    Science.gov (United States)

    2010-07-12

    ... Meeting of Energy Services Companies and the Federal Energy Management Program AGENCY: Department of...: This notice announces a public meeting of the Federal Energy Management Program (FEMP) within the... agenda; Facilities or services for individuals with disabilities; Requests for special assistance...

  4. The notion of strategy in facility management

    DEFF Research Database (Denmark)

    Holzweber, Markus

    Based on a literature review, the findings of the study report a service-strategy classification grid. Such a service-strategy grid provides for a better understanding of the business environment. The study findings are intended to enhance business managers’ understandings of the issues behind FM...... strategy....

  5. Case management for the subacute patient in a skilled nursing facility.

    Science.gov (United States)

    Carr, D D

    2000-01-01

    The goal of case management has always been to manage care, cost, and outcomes. The Balanced Budget Act of 1997 and the subsequent implementation of managed care and the prospective payment system have introduced many challenges to the postacute care delivery system. The implementation of sound clinical, fiscal, and operational strategies is critical to the continued delivery of quality services and the maximization of revenue. The implementation of case management principles provides an opportunity to balance care with cost. This article focuses on the development and implementation of a case management program at a skilled nursing facility that specifically addresses the needs of a subacute population. The program's purpose is to promote efficiency, efficacy, and effectiveness of services for short-term subacute patients who will eventually return to the community. The long-term goal of the program is to classify all patients into case management categories and assign them to RN case managers or social workers, based on acuity and need.

  6. Interactive Facility Management, Design and Planning

    NARCIS (Netherlands)

    Mobach, M.P.

    2012-01-01

    Societal developments show that future demands for visualization can be expected to grow. In many areas of organized human activities organizations may turn away from textual and numerical flatlands, and rely on the convenient and multidimensional digital worlds. Virtual worlds for facility

  7. Interactive facility management, design and planning

    NARCIS (Netherlands)

    Dr. Mark P. Mobach

    2012-01-01

    Societal developments show that future demands for visualization can be expected to grow. In many areas of organized human activities organizations may turn away from textual and numerical flatlands, and rely on the convenient and multidimensional digital worlds. Virtual worlds for facility

  8. Managing Educational Facilities and Students' Enrolment in ...

    African Journals Online (AJOL)

    DR Nneka

    The basic focus in any higher institution is on Educational Facilities and its ... Adesina (1981) reviewed that many abandoned and uncompleted school plant .... Correlation Co-efficient and Multiple Regression was used for the data. ... structure of the school building structure could interpret the large extent of students'.

  9. Interactive facility management, design and planning

    NARCIS (Netherlands)

    Dr. Mark P. Mobach

    2012-01-01

    Societal developments show that future demands for visualization can be expected to grow. In many areas of organized human activities organizations may turn away from textual and numerical flatlands, and rely on the convenient and multidimensional digital worlds. Virtual worlds for facility manageme

  10. Interactive Facility Management, Design and Planning

    NARCIS (Netherlands)

    Mobach, M.P.

    2012-01-01

    Societal developments show that future demands for visualization can be expected to grow. In many areas of organized human activities organizations may turn away from textual and numerical flatlands, and rely on the convenient and multidimensional digital worlds. Virtual worlds for facility manageme

  11. Representing and managing Real Estate: BIM for Facility Management

    Directory of Open Access Journals (Sweden)

    Massimiliano Lo Turco

    2015-06-01

    Full Text Available This paper is intended to explore the potential of the Building Information Modelling (BIM methodologies to be applied to the various stages of the construction process, particularly as far as international guidelines and best practices supporting virtuous operating flows are concerned: the IT component, mostly graphic during the design phase, is mainly integrated and renewed in an alphanumeric format, and becomes an integrating part of the management and maintenance of the artefacts. The case studies developed in collaboration with the Building and Logistics Service of the Polytechnic of Turin substantiate such procedures, which, even if they are not widely spread as of yet, reach interoperability targets: integrated approaches to information sharing processes aimed at defining adequate intervention schedules on both large and small scales, through the definition of strategies aimed at restricting the enforcement of incorrect solutions.

  12. An important aspect of TQM. Facility Management in der Haustechnik: Wichtiger Teilaspekt von TQM

    Energy Technology Data Exchange (ETDEWEB)

    Bollmann, E.

    1994-01-15

    The term Total Quality Management is understood to mean a uniform quality policy that is implemented throughout a company and within a short time leads to a remarkable optimisation of competitivity. A new aspect of TQM is Facility Management which deals directly with the building. It is applied above all in the areas of domestic engineering, administration and domestic techniques. The central medium is informatics, which offers a wide range of tools that facilitate the execution of such services. (BWI)

  13. Food Production, Management and Services: Service. Teacher Edition. Second Edition.

    Science.gov (United States)

    Palan, Earl

    This food production, management, and services teacher guide contains nine units: (1) orientation; (2) types of service; (3) table settings; (4) dining room personnel; (5) dining room procedures; (6) side work; (7) guest/employee relationships; (8) sales techniques; and (9) safety and sanitation. Suggestions are included to increase reinforcement…

  14. QoS management of web services

    CERN Document Server

    Zheng, Zibin

    2013-01-01

    Quality-of-Service (QoS) is normally used to describe the non-functional characteristics of Web services and as a criterion for evaluating different Web services. QoS Management of Web Services presents an innovative QoS evaluation framework for these services. Moreover, three QoS prediction methods and two methods for creating fault-tolerant Web services are also proposed in this book. It not only provides the latest research findings, but also presents an excellent overview of the QoS management of Web services, making it a valuable resource for researchers and graduate students in service computing.   Zibin Zheng is an associate research fellow at the Shenzhen Research Institute, the Chinese University of Hong Kong, China. Professor Michael R. Lyu also works at the same institute.

  15. A Transaction Management Model Supporting Service Grids

    Institute of Scientific and Technical Information of China (English)

    CHEN Xiang-yu; SHEN De-rong; YU Ge; LI Rui; ZHANG Xiao

    2004-01-01

    Service grids possess the features of intelligence and automation to compose heterogeneous resources and will be a commercial focus in network economy pattern.However, service grid business is loosely-coupled, distributed and long-running, so there is a real challenge for the researchers to provide consistency and reliability for service grid business.This paper references the transaction management methods in Web service and the safepoint concept in workflow system, combines with the feature of the service grid, and then presents a transaction management model based on service grid.This model guarantees the robustness of grid service composition and assures that service grid enabling system provides consistent and reliable results for the consumers.

  16. 77 FR 60177 - Senior Executive Service; Financial Management Service Performance Review Board (PRB)

    Science.gov (United States)

    2012-10-02

    ... Senior Executive Service; Financial Management Service Performance Review Board (PRB) AGENCY: Financial Management Service, Treasury. ACTION: Notice. SUMMARY: This notice announces the appointment of members to the Financial Management Service (FMS) Performance Review Board (PRB). DATES: This notice is...

  17. Adaptive management for soil ecosystem services.

    Science.gov (United States)

    Birgé, Hannah E; Bevans, Rebecca A; Allen, Craig R; Angeler, David G; Baer, Sara G; Wall, Diana H

    2016-12-01

    Ecosystem services provided by soil include regulation of the atmosphere and climate, primary (including agricultural) production, waste processing, decomposition, nutrient conservation, water purification, erosion control, medical resources, pest control, and disease mitigation. The simultaneous production of these multiple services arises from complex interactions among diverse aboveground and belowground communities across multiple scales. When a system is mismanaged, non-linear and persistent losses in ecosystem services can arise. Adaptive management is an approach to management designed to reduce uncertainty as management proceeds. By developing alternative hypotheses, testing these hypotheses and adjusting management in response to outcomes, managers can probe dynamic mechanistic relationships among aboveground and belowground soil system components. In doing so, soil ecosystem services can be preserved and critical ecological thresholds avoided. Here, we present an adaptive management framework designed to reduce uncertainty surrounding the soil system, even when soil ecosystem services production is not the explicit management objective, so that managers can reach their management goals without undermining soil multifunctionality or contributing to an irreversible loss of soil ecosystem services. Copyright © 2016. Published by Elsevier Ltd.

  18. Fuzzy-AHP-Based Comprehensive Evaluation on Facility Management System of High-Rise Office Buildings

    Institute of Scientific and Technical Information of China (English)

    ZHANG Peihong; WANG Kan; WAN Huanhuan; MA Zhongjiao

    2011-01-01

    The present building facility management status in China resulted in many problems such as highenergy consumption, failure of automation control, services failure and poor indoor air quality. Based onquestionnaires and interviews to professional engineers and building users, a comprehensive evaluation index system was established on facility management of high-rise office buildings. A Fuzzy AHP based upon hierarchy criteria system was established. A Fuzzy AHP Evaluation Model on Facility Management System was set up ;α-cut analysis was introduced and incorporated with expert knowledge together, which made up the optimism index λ. The fuzzy optimum crisp weight of each criterion was resulted from data-mining. Case investigations were processed in high-rise office buildings in Shenyang. The results illustrated that indoor air quality, thermal comfort and life cycle cost were the most important indexes in the evaluation of Facility Management System of high rise office buildings. Residents in high-rise buildings in Shenyang pay less attention to maintenance management and environment protection. By comparison with the analysis result of Export Choice, Fuzzy AHP-based evaluation model could act as a scientific reference for the establishment of governmental standards in facility management area in building.

  19. Managing service quality: Human resource management strategies

    National Research Council Canada - National Science Library

    K. K. Govender

    2000-01-01

    .... Furthermore, the mediated effects of these socialization tactics on the bank customers perception of the service quality was also ascertained by matching a random sample of 210 bank employees with 1050 customers...

  20. The impact of facility audits, evaluation reports and incentives on motivation and supply management among family planning service providers: an interventional study in two districts in Maputo Province, Mozambique.

    Science.gov (United States)

    Vermandere, Heleen; Galle, Anna; Griffin, Sally; de Melo, Málica; Machaieie, Lino; Van Braeckel, Dirk; Degomme, Olivier

    2017-05-02

    Good progress is being made towards universal access to contraceptives, however stock-outs still jeopardize progress. A seldom considered but important building block in optimizing supply management is the degree to which health workers feel motivated and responsible for monitoring supply. We explored how and to what extent motivation can be improved, and the impact this can have on avoiding stock-outs. Fifteen health facilities in Maputo Province, Mozambique, were divided into 3 groups (2 intervention groups and 1 control), and 10 monthly audits were implemented in each of these 15 facilities to collect data through examination of stock cards and stock-counts of 6 contraceptives. Based on these audits, the 2 intervention groups received a monthly evaluation report reflecting the quality of their supply management. One of these 2 groups was also awarded material incentives conditional on their performance. A Wilcoxon-Mann Whitney test was used to detect differences between the groups in the average number of stocked-out centres, while changes over time were verified through applying a Friedman test. Additionally, staff motivation was measured through interviewing health care providers of all centres at baseline, and after 5 and 10 months. To detect differences between the groups and changes over time, a Kruskal Wallis and a Wilcoxon signed-rank test were applied, respectively. Motivation reported by providers (n = 55, n = 40 and n = 39 at baseline, 1st and 2nd follow-up respectively) was high in all groups, during all rounds, and did not change over time. Facilities in the intervention groups had better supply management results (including less stock-outs) during the entire intervention period compared with those in the control group, but the difference was only significant for the group receiving both material incentives and a monthly evaluation. However, our data also suggest that supply management also improved in control facilities, receiving

  1. 7 CFR 1735.13 - Location of facilities and service for nonrural subscribers.

    Science.gov (United States)

    2010-01-01

    ... 7 Agriculture 11 2010-01-01 2010-01-01 false Location of facilities and service for nonrural...-TELECOMMUNICATIONS PROGRAM Loan Purposes and Basic Policies § 1735.13 Location of facilities and service for nonrural... location. (b) To the greatest extent practical, loans are limited to providing telephone facilities that...

  2. Management services organizations: providing economies of scale.

    Science.gov (United States)

    Schaffer, C L

    1998-09-01

    Effective information management and other shared costs can reduce agencies' operating expenses as well as make new products available while providing opportunities to gain a competitive advantage. By taking a close look at ways of controlling documentation, such as the use of a management services organization for information system/computer-based management, agencies can prepare for the challenges of the next century.

  3. Improving managed care value through customer service.

    Science.gov (United States)

    Tomczyk, Dennis J

    2002-06-01

    The ability of managed care providers to deliver high-quality customer service to managed care customers depends on their adoption of basic customer-service principles. To apply these principles effectively, providers need to understand and work to exceed the particular needs and expectations of these customers, which include boards of directors, senior executives, physicians, healthcare providers, clinical and patient financial services managers and staff, employers, brokers, and patients. Although these needs and expectations can be predicted to some extent, providers would be wise to implement regular surveys of customers and an open procedure for soliciting customer feedback about service issues. Better customer service for the broad range of managed care customers translates into higher levels of employer and patient satisfaction, which ultimately benefits providers.

  4. Public involvement in adaptive phased management of nuclear waste facilities

    Energy Technology Data Exchange (ETDEWEB)

    Chartrand, D. [Royal Roads Univ., Victoria, British Columbia (Canada); Donev, J. [Univ. of Calgary, Calgary, Alberta (Canada)

    2012-07-01

    If a community is going to host a waste facility that community must be informed about nuclear waste disposal and willing to house the facility permanently. This talk will discuss the process for distributing information to primary and secondary stakeholders; investigate the accessibility and transparency of public information and assess the ability to dialogue between stakeholders when issues are raised in the context of adaptive phased management? We will also examine transparency in the process of managing conflict by looking at some of the issues at hand and how those issues are currently being managed through stakeholder engagement.

  5. The evolution of facility management business models in supplier–client relationships

    DEFF Research Database (Denmark)

    Nardelli, Giulia; Rajala, Risto

    2018-01-01

    Purpose – The study improves the current understanding of business model innovation by outlining how business models unfold over time within supplier–client relationships in facilities management (FM) services. Design/methodology/approach – This study of FM services in Denmark consists...... of an explorative case study and three case studies of facilities management clients. Both phases, related and overlapping, involved collection and analysis of in-depth, semi-structured interviews and archive data. Findings – Findings shows that business model innovation entails interorganisational collaboration...... across different phases of the innovation process. The research demonstrates that external orientation within FM service ecosystems involves both a reaction to changes in the external environment and the proactive involvement of stakeholders throughout business model innovation. Research limitations...

  6. Facility information management system; Shisetsu joho kanri system

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2000-01-10

    A facility management system (FMS) was developed as a tool for efficiently operating and managing building facilities and related equipment. The maintenance management data is designed to be collected through automatic formation of data base by using a work flow function and releasing the daily business from paper work. The data base thus formed can be retrieved and displayed by utilizing a network system. The plan view for construction facilities is made a minute plan comparable to the ground plan by taking in DXF type drawing data such as a completion drawing, making it a colored display for example to create an intuitive expression understandable at first sight. The plan is controlled by the level including equipment classification and is capable of superimposed display. Detailed management data is displayed by mouse clicking of registered icons, allowing required information to be readily taken out. (translated by NEDO)

  7. Optimal pricing policies for services with consideration of facility maintenance costs

    Science.gov (United States)

    Yeh, Ruey Huei; Lin, Yi-Fang

    2012-06-01

    For survival and success, pricing is an essential issue for service firms. This article deals with the pricing strategies for services with substantial facility maintenance costs. For this purpose, a mathematical framework that incorporates service demand and facility deterioration is proposed to address the problem. The facility and customers constitute a service system driven by Poisson arrivals and exponential service times. A service demand with increasing price elasticity and a facility lifetime with strictly increasing failure rate are also adopted in modelling. By examining the bidirectional relationship between customer demand and facility deterioration in the profit model, the pricing policies of the service are investigated. Then analytical conditions of customer demand and facility lifetime are derived to achieve a unique optimal pricing policy. The comparative statics properties of the optimal policy are also explored. Finally, numerical examples are presented to illustrate the effects of parameter variations on the optimal pricing policy.

  8. 42 CFR 440.168 - Primary care case management services.

    Science.gov (United States)

    2010-10-01

    ... 42 Public Health 4 2010-10-01 2010-10-01 false Primary care case management services. 440.168... care case management services. (a) Primary care case management services means case management related... services. (b) Primary care case management services may be offered by the State— (1) As a voluntary option...

  9. The Mixed Waste Management Facility. Monthly report

    Energy Technology Data Exchange (ETDEWEB)

    Streit, R.D.

    1995-08-01

    Significant progress continued as preliminary design, technical reviews, engineering development, and procurements/contracts moved forward. Key accomplishments were installation and initial operation of the MSO Engineering Development Unit, Peer Review of Analytical Services, development of Preliminary design Baseline guidance, and formal acceptance of the environmental assessment. Budget information on WBS elements are given.

  10. The keys to CERN conference rooms - Managing local collaboration facilities in large organisations

    CERN Multimedia

    Baron, T; Duran, G; Correia Fernandes, J; Ferreira, P; Gonzalez Lopez, J B; Jouberjean, F; Lavrut, L; Tarocco, N

    2013-01-01

    For a long time HEP has been ahead of the curve in its usage of remote collaboration tools, like videoconference and webcast, while the local CERN collaboration facilities were somewhat behind the expected quality standards for various reasons. This time is now over with the creation by the CERN IT department in 2012 of an integrated conference room service which provides guidance and installation services for new rooms (either equipped for video-conference or not), as well as maintenance and local support. Managing now nearly half of the 250 meeting rooms available on the CERN sites, this service has been built to cope with the management of all CERN rooms with limited human resources. This has been made possible by the intensive use of professional software to manage and monitor all the room equipment, maintenance and activity. This paper will focus on presenting these packages, either off-the-shelf commercial products (asset and maintenance management tool, remote audiovisual equipment monitoring systems, ...

  11. EPA Facilities and Regional Boundaries Service, US, 2012, US EPA, SEGS

    Data.gov (United States)

    U.S. Environmental Protection Agency — This SEGS web service contains EPA facilities, EPA facilities labels, small- and large-scale versions of EPA region boundaries, and EPA region boundaries extended to...

  12. 12 CFR 7.5002 - Furnishing of products and services by electronic means and facilities.

    Science.gov (United States)

    2010-01-01

    ... 12 Banks and Banking 1 2010-01-01 2010-01-01 false Furnishing of products and services by... products and services by electronic means and facilities. (a) Use of electronic means and facilities. A..., function, product, or service that it is otherwise authorized to perform, provide, or deliver, subject...

  13. 42 CFR 440.150 - Intermediate care facility (ICF/MR) services.

    Science.gov (United States)

    2010-10-01

    ... 42 Public Health 4 2010-10-01 2010-10-01 false Intermediate care facility (ICF/MR) services. 440....150 Intermediate care facility (ICF/MR) services. (a) “ICF/MR services” means those items and services... level of room and board; (2) The primary purpose of the ICF/MR is to furnish health or rehabilitative...

  14. Does identity shape leadership and management practice? Experiences of PHC facility managers in Cape Town, South Africa.

    Science.gov (United States)

    Daire, Judith; Gilson, Lucy

    2014-09-01

    In South Africa, as elsewhere, Primary Health Care (PHC) facilities are managed by professional nurses. Little is known about the dimensions and challenges of their job, or what influences their managerial practice. Drawing on leadership and organizational theory, this study explored what the job of being a PHC manager entails, and what factors influence their managerial practice. We specifically considered whether the appointment of professional nurses as facility managers leads to an identity transition, from nurse to manager. The overall intention was to generate ideas about how to support leadership development among PHC facility managers. Adopting case study methodology, the primary researcher facilitated in-depth discussions (about their personal history and managerial experiences) with eight participating facility managers from one geographical area. Other data were collected through in-depth interviews with key informants, document review and researcher field notes/journaling. Analysis involved data triangulation, respondent and peer review and cross-case analysis. The experiences show that the PHC facility manager's job is dominated by a range of tasks and procedures focused on clinical service management, but is expected to encompass action to address the population and public health needs of the surrounding community. Managing with and through others, and in a complex system, requiring self-management, are critical aspects of the job. A range of personal, professional and contextual factors influence managerial practice, including professional identity. The current largely facility-focused management practice reflects the strong nursing identity of managers and broader organizational influences. However, three of the eight managers appear to self-identify an emerging leadership identity and demonstrate related managerial practices. Nonetheless, there is currently limited support for an identity transition towards leadership in this context. Better

  15. The Mixed Waste Management Facility. Preliminary design review

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    1995-12-31

    This document presents information about the Mixed Waste Management Facility. Topics discussed include: cost and schedule baseline for the completion of the project; evaluation of alternative options; transportation of radioactive wastes to the facility; capital risk associated with incineration; radioactive waste processing; scaling of the pilot-scale system; waste streams to be processed; molten salt oxidation; feed preparation; initial operation to demonstrate selected technologies; floorplans; baseline revisions; preliminary design baseline; cost reduction; and project mission and milestones.

  16. The Mixed Waste Management Facility. Preliminary design review

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    1995-12-31

    This document presents information about the Mixed Waste Management Facility. Topics discussed include: cost and schedule baseline for the completion of the project; evaluation of alternative options; transportation of radioactive wastes to the facility; capital risk associated with incineration; radioactive waste processing; scaling of the pilot-scale system; waste streams to be processed; molten salt oxidation; feed preparation; initial operation to demonstrate selected technologies; floorplans; baseline revisions; preliminary design baseline; cost reduction; and project mission and milestones.

  17. Facilities Management and Value Adding - The LEGO case

    DEFF Research Database (Denmark)

    Jensen, Per Anker; Katchamart, Akarapong

    on the management model for FM included in the European FM standards, recent theories on added value of FM and real estate and the related concept of Value Management from building projects. The paper outlines a preliminary theoretical based management concept, which is investigated, tested and discussed based...... on a case study of LEGO. Results: The study shows that the management model for FM creates a relevant starting point but also that stakeholder and relationship management is an essential aspect of Value Adding Management. The case study confirms the relevance of the basic concept and provides an important...... example of how Value Adding Management can be implemented and added value measured. Practical Implications: The concept of Value Adding Management is expected to increase the awareness of the impacts and strategic importance of FM for organisations and can be a practical tool for facilities managers...

  18. Spa Services In Hotel Facilities In The Lublin Province The Importance Of Hotel Facilities In The Provision Of Spa Services In The Lublin Province

    Directory of Open Access Journals (Sweden)

    Świeca Andrzej

    2015-06-01

    Full Text Available Introduction. Apart from basic services, the modern hotel industry provides a number of additional services, including those having to do with wellness. This article attempts to provide a general description of spa services in selected hotel facilities in the Lublin Province in Poland.

  19. STORMWATER BEST MANAGEMENT PRACTICES TEST FACILITY - SWALES

    Science.gov (United States)

    The NRMRL swale evaluation is part of a larger collection of long-term research projects that evaluates many Best Management Practices. EPA has ongoing research examining the performance of constructed wet lands, and detention and retention ponds. Other projects will evaluate ra...

  20. Managing stress and change during service reviews.

    Science.gov (United States)

    Sweeney, Corinne

    2009-01-01

    Service reviews occur throughout the National Health Service from time to time, and changes in commissioning policies have recently led many Primary Care Trusts to hold reviews of the community health services. Although reviews can provide opportunities for fresh thinking, the process can be a time of considerable stress and apprehension for many staff as current systems and ways of working are challenged and possibly changed. If this stress is not managed appropriately, staff may suffer ill health leading to possible staff absences and pressure on services. Leaders and managers are ideally placed to manage this time of stress, if they have the necessary skills and qualities. Self-help measures are also beneficial and recommended as part of a healthy lifestyle. This article discusses how change can affect people in different stages of their life and how it can be managed more positively in the workplace.

  1. HOTEL MANAGEMENT AND QUALITY OF HOTEL SERVICES

    National Research Council Canada - National Science Library

    Ivica Batinić

    2016-01-01

    ... on the relentless tourism market. Any serious "top" hotel management, with a defined mission, vision and goals, must define a "special policy" of improving the quality of hotel services through "structural programs of quality...

  2. Central Facilities Area Facilities Radioactive Waste Management Basis and DOE Manual 435.1-1 Compliance Tables

    Energy Technology Data Exchange (ETDEWEB)

    Lisa Harvego; Brion Bennett

    2011-11-01

    Department of Energy Order 435.1, 'Radioactive Waste Management,' along with its associated manual and guidance, requires development and maintenance of a radioactive waste management basis for each radioactive waste management facility, operation, and activity. This document presents a radioactive waste management basis for Idaho National Laboratory's Central Facilities Area facilities that manage radioactive waste. The radioactive waste management basis for a facility comprises existing laboratory-wide and facilityspecific documents. Department of Energy Manual 435.1-1, 'Radioactive Waste Management Manual,' facility compliance tables also are presented for the facilities. The tables serve as a tool for developing the radioactive waste management basis.

  3. 42 CFR 440.40 - Nursing facility services for individuals age 21 or older (other than services in an institution...

    Science.gov (United States)

    2010-10-01

    ... 42 Public Health 4 2010-10-01 2010-10-01 false Nursing facility services for individuals age 21 or... institution for mental disease), EPSDT, and family planning services and supplies. (a) Nursing facility... recipients under age 21; and (2) Health care, treatment, and other measures to correct or ameliorate any...

  4. Services marketing for the enlightened manager.

    Science.gov (United States)

    Blumberg, M R

    1999-01-01

    A marketing focus emphasizes the customer's perspective rather than the supplier's internal perspective. The needs of the customer determine what services are brought to the market and how they are supplied, marketed, and sold. The marketing orientation differs drastically from the production orientation on a number of key sales and marketing criteria. For example, technical innovation is seen as a means of locating new opportunities for firms with a marketing orientation, whereas a firm with production orientation sees innovation as a mechanism for cutting costs. Biomedical equipment service managers who adopt these marketing principles understand the subtle differences between products and services, and in doing so have become enlightened marketers. Enlightened service marketers define and articulate their services to the customer and provide the customer with good knowledge of the service(s) to be delivered, before they are actually delivered. The customer is able to achieve a comfort level with the service provided before it is provided.

  5. Electronic Collection Management and Electronic Information Services

    Science.gov (United States)

    2003-04-01

    TITLE: Electronic Information Management for PfP Nations [La gestion electronique des informations pour les pays du PfP] To order the complete...banking and securities trading. E- commerce has moved into many other areas and it is now possible to purchase a wide variety of goods and services on line...include interactive e- commerce and e-governance services as well as various organizational database management needs (including registrations, membership

  6. Creating a Research Data Management Service

    Directory of Open Access Journals (Sweden)

    Thomas Parsons

    2013-11-01

    Full Text Available This paper provides an overview of the elements required to create a sustainable research data management (RDM service. The paper summarises key learning and lessons learnt from the University of Nottingham’s project to create an RDM service for researchers. Collective experiences and learning from three key areas are covered, including: data management requirements gathering and validation, RDM training, and the creation of an RDM website.

  7. School Health Services: A Facility Planning and Design Guide for School Systems.

    Science.gov (United States)

    Maryland State Dept. of Education, Baltimore.

    This guide for Maryland schools outlines the role of school health services and proper facility design for these services. Chapter 1 provides an overview, describing coordinated school health programs, school health services programs, school health services programs in Maryland, how school health services are delivered, trends, the number of…

  8. Ecosystem services in sustainable groundwater management.

    Science.gov (United States)

    Tuinstra, Jaap; van Wensem, Joke

    2014-07-01

    The ecosystem services concept seems to get foothold in environmental policy and management in Europe and, for instance, The Netherlands. With respect to groundwater management there is a challenge to incorporate this concept in such a way that it contributes to the sustainability of decisions. Groundwater is of vital importance to societies, which is reflected in the presented overview of groundwater related ecosystem services. Classifications of these services vary depending on the purpose of the listing (valuation, protection, mapping et cetera). Though the scientific basis is developing, the knowledge-availability still can be a critical factor in decision making based upon ecosystem services. The examples in this article illustrate that awareness of the value of groundwater can result in balanced decisions with respect to the use of ecosystem services. The ecosystem services concept contributes to this awareness and enhances the visibility of the groundwater functions in the decision making process. The success of the ecosystem services concept and its contribution to sustainable groundwater management will, however, largely depend on other aspects than the concept itself. Local and actual circumstances, policy ambitions and knowledge availability will play an important role. Solutions can be considered more sustainable when more of the key elements for sustainable groundwater management, as defined in this article, are fully used and the presented guidelines for long term use of ecosystem services are respected.

  9. A Management Perspective on Information Service Value.

    Science.gov (United States)

    Broadbent, Marianne

    1992-01-01

    Discusses the importance for information managers of demonstrating the value of information services to the organization and identifies appropriate techniques for performance evaluation and product-oriented cost-benefit analysis. Ten questions developed to provide an agenda for demonstrating information service value are listed. (MES)

  10. Towards "service factory" : managing the complexity of ICT services

    OpenAIRE

    Hyötyläinen, Mika

    2010-01-01

    Background & Focus: This study deals with the design of complex business-to-business ICT services. The importance of business services based on information and communication technology (ICT) has been increasing dramatically since the commercialization of internet and mobile technologies. The successful operation of companies in almost all industries is becoming highly dependent on their ability to harness the breakthroughs in ERP (enterprise resource planning) systems, SCM (supply chain manag...

  11. Længerevarende samarbejder inden for Facilities Management

    DEFF Research Database (Denmark)

    Storgaard, Kresten; Friis, Freja

    Længerevarende strategiske samarbejde er interessant, fordi det anses for en måde at fremme produktivitet og forretning for både kunder og leverandører. I rapportenfremlægges resultaterne fra en caseanalyse blandt leverandører og købere af Facilities Management.......Længerevarende strategiske samarbejde er interessant, fordi det anses for en måde at fremme produktivitet og forretning for både kunder og leverandører. I rapportenfremlægges resultaterne fra en caseanalyse blandt leverandører og købere af Facilities Management....

  12. Længerevarende samarbejder inden for Facilities Management

    DEFF Research Database (Denmark)

    Storgaard, Kresten; Friis, Freja

    Længerevarende strategiske samarbejde er interessant, fordi det anses for en måde at fremme produktivitet og forretning for både kunder og leverandører. I rapportenfremlægges resultaterne fra en caseanalyse blandt leverandører og købere af Facilities Management.......Længerevarende strategiske samarbejde er interessant, fordi det anses for en måde at fremme produktivitet og forretning for både kunder og leverandører. I rapportenfremlægges resultaterne fra en caseanalyse blandt leverandører og købere af Facilities Management....

  13. Management aspects of Gemini's base facility operations project

    Science.gov (United States)

    Arriagada, Gustavo; Nitta, Atsuko; Adamson, A. J.; Nunez, Arturo; Serio, Andrew; Cordova, Martin

    2016-08-01

    Gemini's Base Facilities Operations (BFO) Project provided the capabilities to perform routine nighttime operations without anyone on the summit. The expected benefits were to achieve money savings and to become an enabler of the future development of remote operations. The project was executed using a tailored version of Prince2 project management methodology. It was schedule driven and managing it demanded flexibility and creativity to produce what was needed, taking into consideration all the constraints present at the time: Time available to implement BFO at Gemini North (GN), two years. The project had to be done in a matrix resources environment. There were only three resources assigned exclusively to BFO. The implementation of new capabilities had to be done without disrupting operations. And we needed to succeed, introducing the new operational model that implied Telescope and instrumentation Operators (Science Operations Specialists - SOS) relying on technology to assess summit conditions. To meet schedule we created a large number of concurrent smaller projects called Work Packages (WP). To be reassured that we would successfully implement BFO, we initially spent a good portion of time and effort, collecting and learning about user's needs. This was done through close interaction with SOSs, Observers, Engineers and Technicians. Once we had a clear understanding of the requirements, we took the approach of implementing the "bare minimum" necessary technology that would meet them and that would be maintainable in the long term. Another key element was the introduction of the "gradual descent" concept. In this, we increasingly provided tools to the SOSs and Observers to prevent them from going outside the control room during nighttime operations, giving them the opportunity of familiarizing themselves with the new tools over a time span of several months. Also, by using these tools at an early stage, Engineers and Technicians had more time for debugging

  14. Outplacement Services: Managing Career Transitions.

    Science.gov (United States)

    Logan, Teresa

    1991-01-01

    College outplacement services provide effective, constructive support to terminated employees. They are cost effective and provide a positive situation for the organization and outplaced candidate by providing a support system, preventing litigation, and building morale. The process has five phases: dealing with loss; assessment; marketing;…

  15. Trust enhances IT service management.

    Science.gov (United States)

    2007-08-01

    ITIL process adoption may be a prerequisite for the National Programme for IT (NPfIT), but implementation is far from straightforward. IT services company Plan-Net has been assisting Barts and The London NHS Trust with implementing its ambitious ITIL processes deployment.

  16. Management Support Services. Volume 2.

    Science.gov (United States)

    1983-10-01

    NUMBER: (NOT REFORTED) AND COST EFFECTIVENESS ANALYSIS TO BE LSED TC MINIMIZE CCST AKC SCHEDULE PERFORMER: CAS, INC RISKS AND PAXIPIZE FERFORMANCE...llll= MICROtCOPY RESOLUTION TEST CHART NATIONAL BUREAU OF STANOAROS - 1963 - A Iw I.1 I FT So MANAGEMNET SUPPORT SERVICES BY SPONSOR 1 OCTOBER 193R

  17. Outplacement Services: Managing Career Transitions.

    Science.gov (United States)

    Logan, Teresa

    1991-01-01

    College outplacement services provide effective, constructive support to terminated employees. They are cost effective and provide a positive situation for the organization and outplaced candidate by providing a support system, preventing litigation, and building morale. The process has five phases: dealing with loss; assessment; marketing;…

  18. Cloud Infrastructure Service Management - A Review

    Directory of Open Access Journals (Sweden)

    A. Anasuya Threse Innocent

    2012-03-01

    Full Text Available The new era of computing called Cloud Computing allows the user to access the cloud services dynamically over the Internet wherever and whenever needed. Cloud consists of data and resources; and the cloud services include the delivery of software, infrastructure, applications, and storage over the Internet based on user demand through Internet. In short, cloud computing is a business and economic model allowing the users to utilize high-end computing and storage virtually with minimal infrastructure on their end. Cloud has three service models namely, Cloud Software-as-a-Service (SaaS, Cloud Platform-as-a-Service (PaaS, and Cloud Infrastructure-as-a-Service (IaaS. This paper talks in depth of cloud infrastructure service management.

  19. Management of Excess Material in the Navys Real Time Reutilization Asset Management Facilities Needs Improvement

    Science.gov (United States)

    2017-01-23

    also own material in the RRAM facilities. NAVSUP procures and supplies the parts, components , and assemblies that keep Navy forces mission ready. In...No. DODIG-2017-043 J A N U A R Y 2 3 , 2 0 1 7 Management of Excess Material in the Navy’s Real-Time Reutilization Asset Management Facilities...Management of Excess Material in the Navy’s Real‑Time Reutilization Asset Management Facilities Needs Improvement Visit us at www.dodig.mil January 23, 2017

  20. Trust Management System for Opportunistic Cloud Services

    DEFF Research Database (Denmark)

    Kuada, Eric

    2013-01-01

    We have over the past three years been working on the feasibility of Opportunistic Cloud Services (OCS) for enterprises. OCS is about enterprises strategically contributing and utilizing spare IT resources as cloud services. One of the major challenges that such a platform faces is data security...... and trust management issues. This paper presents a trust management system for OCS platforms. It models the concept of trust and applies it to OCS platforms. The trust model and the trust management system are verified through the simulation of the computation of the trust values with Infrastructure...

  1. 77 FR 18272 - Uranium Enrichment Fuel Cycle Facility Inspection Reports Regarding Louisiana Energy Services LLC...

    Science.gov (United States)

    2012-03-27

    ... COMMISSION Uranium Enrichment Fuel Cycle Facility Inspection Reports Regarding Louisiana Energy Services LLC...) staff has conducted inspections of the Louisiana Energy Services (LES), LLC, National enrichment... . SUPPLEMENTARY INFORMATION: I. Discussion The NRC staff has conducted inspections of the Louisiana...

  2. Implementation of Security Facilities in Simple Network Management Protocol (SNMP)

    Institute of Scientific and Technical Information of China (English)

    2000-01-01

    Simple Network Management Protocol (SNMP) is the most widely used network management protocol on TCP/IP-based networks. However, the lack of security features, notably authentication and privacy, is its weakness. To rectify this deficiency, a new version of SNMP, known as SNMPv3, is presented. The principal security facilities defined in SNMPv3 which include timeliness mechanism, authentication, privacy and access control are outlined, and a example on how to implement security features in a practical software system is given.

  3. INFRASTRUCTURE FACILITIES FOR MONITORING AND INTELLECTUAL ROAD TRAFFIC MANAGEMENT

    Directory of Open Access Journals (Sweden)

    G. Belov

    2014-10-01

    Full Text Available Review of automatic management of road traffic technologies in major cities of Ukraine is carried out in the given article. Priority directions of studies are determined for producing modern and perspective technologies in the given area. The facilities for monitoring and intelligence management of the road traffic on the basis of the programmed logical controller, using the device of fuzzy logic are considered.

  4. Does human resource management improve family planning service quality? Analysis from the Kenya Service Provision Assessment 2010.

    Science.gov (United States)

    Thatte, Nandita; Choi, Yoonjoung

    2015-04-01

    Human resource (HR) management is a priority for health systems strengthening in developing countries, yet few studies have empirically examined associations with service quality. The purpose of this study was to assess the relationship between HR management and family planning (FP) service quality. Data came from the 2010 Kenya Service Provision Assessment, a nationally representative health facility assessment. In total, 912 FP consultations from 301 facilities were analysed. Four indices were created to measure quality on reproductive history taking, physical examination, sexually transmitted infections prevention and pill/injectable specific counselling. HR management variables included training in the past year, any and supportive (i.e. with feedback, technical updates and discussion) in-person supervision in the past 6 months and having a written job description. Multivariate linear regression analyses were conducted to estimate coefficients of HR management variables on each of the four quality indices, adjusting for background characteristics of clients, provider and facilities. The level of service quality ranged from 16 to 53 out of a maximum score of 100 across the indices. Fifty-two per cent of consultations were done by providers who received supportive in-person supervision in the previous 6 months. In 23% and 38% of consultations, the provider was trained in the past year and had a written job description, respectively. Multivariate analyses indicated that having a written job description was associated with higher service quality in history taking, physical examination and the pill/injectable specific counselling. Other HR management variables were not significantly associated with service quality. Having a written job description was significantly associated with higher service quality and may be a useful tool for strengthening management practices. The details of such job descriptions and the quality of other management indicators should be

  5. Managing Database Services: An Approach Based in Information Technology Services Availabilty and Continuity Management

    Directory of Open Access Journals (Sweden)

    Leonardo Bastos Pontes

    2017-01-01

    Full Text Available This paper is held in the information technology services management environment, with a few ideas of information technology governance, and purposes to implement a hybrid model to manage the services of a database, based on the principles of information technology services management in a supplementary health operator. This approach utilizes fundamental nuances of services management guides, such as CMMI for Services, COBIT, ISO 20000, ITIL and MPS.BR for Services; it studies harmonically Availability and Continuity Management, as most part of the guides also do. This work has its importance because it keeps a good flow in the database and improves the agility of the systems in the accredited clinics in the health plan.

  6. Dismantlement and Radioactive Waste Management of DPRK Nuclear Facilities

    Energy Technology Data Exchange (ETDEWEB)

    Jooho, W.; Baldwin, G. T.

    2005-04-01

    One critical aspect of any denuclearization of the Democratic People’s Republic of Korea (DPRK) involves dismantlement of its nuclear facilities and management of their associated radioactive wastes. The decommissioning problem for its two principal operational plutonium facilities at Yongbyun, the 5MWe nuclear reactor and the Radiochemical Laboratory reprocessing facility, alone present a formidable challenge. Dismantling those facilities will create radioactive waste in addition to existing inventories of spent fuel and reprocessing wastes. Negotiations with the DPRK, such as the Six Party Talks, need to appreciate the enormous scale of the radioactive waste management problem resulting from dismantlement. The two operating plutonium facilities, along with their legacy wastes, will result in anywhere from 50 to 100 metric tons of uranium spent fuel, as much as 500,000 liters of liquid high-level waste, as well as miscellaneous high-level waste sources from the Radiochemical Laboratory. A substantial quantity of intermediate-level waste will result from disposing 600 metric tons of graphite from the reactor, an undetermined quantity of chemical decladding liquid waste from reprocessing, and hundreds of tons of contaminated concrete and metal from facility dismantlement. Various facilities for dismantlement, decontamination, waste treatment and packaging, and storage will be needed. The shipment of spent fuel and liquid high level waste out of the DPRK is also likely to be required. Nuclear facility dismantlement and radioactive waste management in the DPRK are all the more difficult because of nuclear nonproliferation constraints, including the call by the United States for “complete, verifiable and irreversible dismantlement,” or “CVID.” It is desirable to accomplish dismantlement quickly, but many aspects of the radioactive waste management cannot be achieved without careful assessment, planning and preparation, sustained commitment, and long

  7. Dismantlement and radioactive waste management of North Korean nuclear facilities.

    Energy Technology Data Exchange (ETDEWEB)

    Whang, Jooho (Kyung Hee University, South Korea); Baldwin, George Thomas

    2004-07-01

    One critical aspect of any denuclearization of the Democratic People's Republic of Korea (DPRK) involves dismantlement of its nuclear facilities and management of their associated radioactive wastes. The decommissioning problem for its two principal operational plutonium facilities at Yongbyun, the 5MWe nuclear reactor and the Radiochemical Laboratory reprocessing facility, alone present a formidable challenge. Dismantling those facilities will create radioactive waste in addition to existing inventories of spent fuel and reprocessing wastes. Negotiations with the DPRK, such as the Six Party Talks, need to appreciate the enormous scale of the radioactive waste management problem resulting from dismantlement. The two operating plutonium facilities, along with their legacy wastes, will result in anywhere from 50 to 100 metric tons of uranium spent fuel, as much as 500,000 liters of liquid high-level waste, as well as miscellaneous high-level waste sources from the Radiochemical Laboratory. A substantial quantity of intermediate-level waste will result from disposing 600 metric tons of graphite from the reactor, an undetermined quantity of chemical decladding liquid waste from reprocessing, and hundreds of tons of contaminated concrete and metal from facility dismantlement. Various facilities for dismantlement, decontamination, waste treatment and packaging, and storage will be needed. The shipment of spent fuel and liquid high level waste out of the DPRK is also likely to be required. Nuclear facility dismantlement and radioactive waste management in the DPRK are all the more difficult because of nuclear nonproliferation constraints, including the call by the United States for 'complete, verifiable and irreversible dismantlement', or 'CVID'. It is desirable to accomplish dismantlement quickly, but many aspects of the radioactive waste management cannot be achieved without careful assessment, planning and preparation, sustained commitment, and

  8. Innovation process and innovativeness of facility management organizations

    NARCIS (Netherlands)

    Mudrak, T.; Wagenberg, van A.F.; Wubben, E.F.M.

    2005-01-01

    Purpose - The innovation patterns and processes in facility management (FM) organizations are crucial for the development of FM as a discipline, but they are not yet fully explored and understood. This paper aims to clarify FM innovation from the perspective of innovation processes and the

  9. The mixed waste management facility, FY95 plan

    Energy Technology Data Exchange (ETDEWEB)

    Streit, R.

    1994-12-01

    This document contains the Fiscal Year 1995 Plan for the Mixed Waste Management Facility (MWMF) at Lawrence Livermore National Laboratory. Major objectives to be completed during FY 1995 for the MWMF project are listed and described. This report also contains a budget plan, project task summaries, a milestone control log, and a responsibility assignment matrix for the MWMF project.

  10. Innovation process and innovativeness of facility management organizations

    NARCIS (Netherlands)

    Mudrak, T.; Wagenberg, van A.F.; Wubben, E.F.M.

    2005-01-01

    Purpose - The innovation patterns and processes in facility management (FM) organizations are crucial for the development of FM as a discipline, but they are not yet fully explored and understood. This paper aims to clarify FM innovation from the perspective of innovation processes and the innovativ

  11. Strategies for healthcare facilities, construction, and real estate management.

    Science.gov (United States)

    Lee, James G

    2012-05-01

    Adventist HealthCare offers the following lessons learned in improving the value of healthcare facilities, construction, and real estate management: Use an integrated approach. Ensure that the objectives of the approach align the hospital or health system's mission and values. Embrace innovation. Develop a plan that applies to the whole organization, rather than specific business units. Ensure commitment of senior leaders.

  12. Information Technology in Facilities Management - A Literature Review

    DEFF Research Database (Denmark)

    Ebbesen, Poul

    2015-01-01

    Purpose : The aim of this paper is to present the state of the art of research in Information Technology (IT) in Facilities Management (FM). Background : Initial studies indicate that investments into IT in FM often do not add the expected value, neither to the FM department itself nor...

  13. Organisation of facilities management in relation to core business

    DEFF Research Database (Denmark)

    Jensen, Per Anker

    2011-01-01

    Purpose: The purpose of this article is to clarify the organisational relationships between Facilities Management (FM) and core business and how these relationships vary for strategic and operational support functions. Approach: The research takes a starting point in Michael Porter’s theory...

  14. Adding Value to Facilities Management with Information Technology

    DEFF Research Database (Denmark)

    Ebbesen, Poul

    2016-01-01

    This PhD project investigates implementation and use of Information Systems (IS) and Information Technologies (IT) in the Facilities management (FM) business domain. This investigation is relevant because implementation and use of IS/IT in FM has potentials for improvements which can provide...

  15. Building a GIS Database for Space and Facilities Management

    Science.gov (United States)

    Valcik, Nicolas A.; Huesca-Dorantes, Patricia

    2003-01-01

    Growth and technology have driven the University of Texas at Dallas (UTD) to build a geographic information system (GIS) database for its facilities and space management. This chapter reviews several issues concerning this implementation: (1) the challenges involved in implementing the system; (2) the lack of efficiency and accuracy that existed…

  16. Nye udbudsformer og partnerskaber inden for Facilities Management

    DEFF Research Database (Denmark)

    Jensen, Per Anker

    2010-01-01

    I de senere år er der sket en stærk udvikling af nye udbuds- og samarbejdsformer inden for Facilities Management (FM). Velkendte eksempler er Offentlig-Private Partnerskaber (OPP ), hvor der sammen med FM-ydelser over typisk 30 år også indgår levering og finansiering af en bygning og ESCO (Energy...

  17. Facility management progettare, misurare, gestire e remunerare i servizi

    CERN Document Server

    Tronconi, Oliviero

    2014-01-01

    Il valore aggiunto del Facility Management consiste in una nuova dimensione e importanza dell'organizzazione: quella del fornitore che si affianca all'azienda/cliente per supportarla e risolvere qualsiasi problema inerente ai suoi diversi servizi/bisogni. Questo valore deriva da una maggior capacità di coordinamento e gestione del fornitore/partner e da una più elevata motivazione e qualità professionale delle risorse impiegate. Ma il contributo più significativo risiede della capacità di incrementare la qualità delle informazioni e, quindi, la conoscenza sui processi attuati e sui risultati raggiunti. Il Facility Management è, nella sua accezione più evoluta, il passaggio dal "fare artigianale" alla "gestione delle informazioni che sono causa ed effetto del fare". Una gestione sistematica che deve originare un più alto livello di conoscenza dei processi e che costituisce l'essenza, il nucleo fondamentale del Facility Management. Nella chiave di lettura proposta dal volume, il Facility Management è ...

  18. KNOWLEDGE MANAGEMENT UNTUK CUSTOMER SERVICE

    Directory of Open Access Journals (Sweden)

    Lianna Sugandi

    2010-10-01

    Full Text Available Knowledge is a success key in every field aspects. Along with the development in the world nowadays, where globalization is a challenge in every Indonesian human resource to face global competition. In this case, education has important part as media in developing qualified human resources and also as the place where they can be educated in their field. In the development of information technology, it came new systems in several fields including what educational field known as e-learning. Knowledge management (KM is one implementation of e-learning. There is a concept that gathers all knowledge aspects in easily accessed file or document, and also in hardly accessed as knowledge and experience.Keywords: knowledge management, human resource, education

  19. Brand Management Strategy in Services

    OpenAIRE

    Ondrušová, Petra

    2012-01-01

    This thesis deals with the brand programmes functioning in the Czech Republic. The first part contains basic theoretical brand management grounds, marketing research and its plan creation. Furthermore there are analysed particular brand programmes on the European, national and regional level in the thesis. The following part is marketing research which is concerned with the respondents' consumable behaviour, European brand programmes knowledge and popularity of the Poutnik brewery. The final ...

  20. Guidelines for operator competence - Optimising facility management processes; Leitfaden Betreiberkompetenz. Schritt fuer Schritt Facility Management Prozesse optimieren

    Energy Technology Data Exchange (ETDEWEB)

    Moser, R.

    2005-06-15

    This brochure issued by IFMA (International Facility Management Association) Switzerland and the Swiss Federal Office of Energy (SFOE) presents interactive guidelines for energy management in the area of facility management. These guidelines are based on the results of a project carried out by the International Energy Agency's Annex 40 'Operator competence'. The guidelines provide a step-by-step guide from initial analysis through to successful project completion and answer many questions that may crop up during the process. The focus is placed on energy aspects. Tools and 14 sample process descriptions are provided along with practical examples. Theoretical aspects are also presented and discussed, including models for operator roles and the processes involved. Also, change, risk and knowledge management are examined. Notes and information on possibilities for further education are presented.

  1. Adaptive management: a paradigm for remediation of public facilities

    Energy Technology Data Exchange (ETDEWEB)

    Janecky, David R [Los Alamos National Laboratory; Whicker, Jeffrey J [Los Alamos National Laboratory; Doerr, Ted B [NON LANL

    2009-01-01

    Public facility restoration planning traditionally focused on response to natural disasters and hazardous materials accidental releases. These plans now need to integrate response to terrorist actions. Therefore, plans must address a wide range of potential vulnerabilities. Similar types of broad remediation planning are needed for restoration of waste and hazardous material handling areas and facilities. There are strong similarities in damage results and remediation activities between unintentional and terrorist actions; however, the uncertainties associated with terrorist actions result in a re-evaluation of approaches to planning. Restoration of public facilities following a release of a hazardous material is inherently far more complex than in confined industrial settings and has many unique technical, economic, social, and political challenges. Therefore, they arguably involve a superset of drivers, concerns and public agencies compared to other restoration efforts. This superset of conditions increases complexity of interactions, reduces our knowledge of the initial conditions, and even condenses the timeline for restoration response. Therefore, evaluations of alternative restoration management approaches developed for responding to terrorist actions provide useful knowledge for large, complex waste management projects. Whereas present planning documents have substantial linearity in their organization, the 'adaptive management' paradigm provides a constructive parallel operations paradigm for restoration of facilities that anticipates and plans for uncertainty, multiple/simUltaneous public agency actions, and stakeholder participation. Adaptive management grew out of the need to manage and restore natural resources in highly complex and changing environments with limited knowledge about causal relationships and responses to restoration actions. Similarities between natural resource management and restoration of a facility and surrounding area

  2. Savannah River Plant engineering and design history. Volume 4: 300/700 Areas & general services and facilities

    Energy Technology Data Exchange (ETDEWEB)

    1957-01-01

    The primary function of the 300 Area is the production and preparation of the fuel and target elements required for the 100 Area production reactors. Uranium slugs and lithium-aluminium alloy control and blanket rods are prepared in separate structures. Other facilities include a test pile, a physics assembly laboratory, an office and change house, an electrical substation, and various service facilities such as rail lines, roads, sewers, steam and water distribution lines, etc. The 700 Area contains housing and facilities for plant management, general plant services, and certain technical activities. The technical buildings include the Main Technical Laboratory, the Waste Concentration Building, the Health Physics Headquarters, and the Health Physics Calibration building. Sections of this report describe the following: development of the 300-M Area; selection and description of process; design of main facilities of the 300 Area; development of the 700-A Area; design of the main facilities of the 700 Area; and general services and facilities, including transportation, plant protection, waste disposal and drainage, site work, pilot plants, storage, and furniture and fixtures.

  3. 77 FR 65729 - Uranium Enrichment Fuel Cycle Facility Inspection Reports Regarding Louisiana Energy Services LLC...

    Science.gov (United States)

    2012-10-30

    ... COMMISSION Uranium Enrichment Fuel Cycle Facility Inspection Reports Regarding Louisiana Energy Services LLC... inspections of the Louisiana Energy Services (LES), LLC, National Enrichment Facility in Eunice, New Mexico... Title 10 of the Code of Federal Regulations (10 CFR) 70.32 (k) and section 193(c) of the Atomic...

  4. The Materials Data Facility: Data Services to Advance Materials Science Research

    Science.gov (United States)

    Blaiszik, B.; Chard, K.; Pruyne, J.; Ananthakrishnan, R.; Tuecke, S.; Foster, I.

    2016-08-01

    With increasingly strict data management requirements from funding agencies and institutions, expanding focus on the challenges of research replicability, and growing data sizes and heterogeneity, new data needs are emerging in the materials community. The materials data facility (MDF) operates two cloud-hosted services, data publication and data discovery, with features to promote open data sharing, self-service data publication and curation, and encourage data reuse, layered with powerful data discovery tools. The data publication service simplifies the process of copying data to a secure storage location, assigning data a citable persistent identifier, and recording custom (e.g., material, technique, or instrument specific) and automatically-extracted metadata in a registry while the data discovery service will provide advanced search capabilities (e.g., faceting, free text range querying, and full text search) against the registered data and metadata. The MDF services empower individual researchers, research projects, and institutions to (I) publish research datasets, regardless of size, from local storage, institutional data stores, or cloud storage, without involvement of third-party publishers; (II) build, share, and enforce extensible domain-specific custom metadata schemas; (III) interact with published data and metadata via representational state transfer (REST) application program interfaces (APIs) to facilitate automation, analysis, and feedback; and (IV) access a data discovery model that allows researchers to search, interrogate, and eventually build on existing published data. We describe MDF's design, current status, and future plans.

  5. Development of Experimental Facilities for Advanced Spent Fuel Management Technology

    Energy Technology Data Exchange (ETDEWEB)

    You, G. S.; Jung, W. M.; Ku, J. H. [and others

    2004-07-01

    The advanced spent fuel management process(ACP), proposed to reduce the overall volume of the PWR spent fuel and improve safety and economy of the long-term storage of spent fuel, is under research and development. This technology convert spent fuels into pure metal-base uranium with removing the highly heat generating materials(Cs, Sr) efficiently and reducing of the decay heat, volume, and radioactivity from spent fuel by 1/4. In the next phase(2004{approx}2006), the demonstration of this technology will be carried out for verification of the ACP in a laboratory scale. For this demonstration, the hot cell facilities of {alpha}-{gamma} type and auxiliary facilities are required essentially for safe handling of high radioactive materials. As the hot cell facilities for demonstration of the ACP, a existing hot cell of {beta}-{gamma} type will be refurbished to minimize construction expenditures of hot cell facility. In this study, the design requirements are established, and the process detail work flow was analysed for the optimum arrangement to ensure effective process operation in hot cell. And also, the basic and detail design of hot cell facility and process, and safety analysis was performed to secure conservative safety of hot cell facility and process.

  6. Applying Fourth Generation Management to Access Services: Reinventing Customer Service and Process Management

    Science.gov (United States)

    Hasty, Douglas F.

    2004-01-01

    Are librarians doing all they can to ensure that customer services are delivered with the customer in mind? Librarians are great at helping, but we sometimes need help with identifying customers, defining their needs, developing services, and reviewing the processes behind the services. Fourth Generation Management provides new insight for…

  7. Dual indices for prioritizing investment in decentralized HIV services at Nigerian primary health care facilities.

    Science.gov (United States)

    Fronczak, Nancy; Oyediran, Kola' A; Mullen, Stephanie; Kolapo, Usman M

    2016-04-01

    Decentralizing health services, including those for HIV prevention and treatment, is one strategy for maximizing the use of limited resources and expanding treatment options; yet few methods exist for systematically identifying where investments for service expansion might be most effective, in terms of meeting needs and rapid availability of improved services. The Nigerian Government, the United States Government under the President's Emergency Plan for AIDS Relief (PEPFAR) program and other donors are expanding services for prevention of mother-to-child transmission (PMTCT) of HIV to primary health care facilities in Nigeria. Nigerian primary care facilities vary greatly in their readiness to deliver HIV/AIDS services. In 2012, MEASURE Evaluation assessed 268 PEPFAR-supported primary health care facilities in Nigeria and developed a systematic method for prioritizing these facilities for expansion of PMTCT services. Each assessed facility was scored based on two indices with multiple, weighted variables: one measured facility readiness to provide PMTCT services, the other measured local need for the services and feasibility of expansion. These two scores were compiled and the summary score used as the basis for prioritizing facilities for PMTCT service expansion. The rationale was that using need and readiness to identify where to expand PMTCT services would result in more efficient allocation of resources. A review of the results showed that the indices achieved the desired effect-that is prioritizing facilities with high need even when readiness was problematic and also prioritizing facilities where rapid scale-up was feasible. This article describes the development of the two-part index and discusses advantages of using this approach when planning service expansion. The authors' objective is to contribute to development of methodologies for prioritizing investments in HIV, as well as other public health arenas, that should improve cost-effectiveness and

  8. 7 CFR 226.21 - Food service management companies.

    Science.gov (United States)

    2010-01-01

    ... 7 Agriculture 4 2010-01-01 2010-01-01 false Food service management companies. 226.21 Section 226... § 226.21 Food service management companies. (a) Any institution may contract with a food service management company. An institution which contracts with a food service management company shall remain...

  9. Contingency management: perspectives of Australian service providers.

    Science.gov (United States)

    Cameron, Jacqui; Ritter, Alison

    2007-03-01

    Given the very positive and extensive research evidence demonstrating efficacy and effectiveness of contingency management, it is important that Australia explore whether contingency management has a role to play in our own treatment context. Qualitative interviews were conducted with 30 experienced alcohol and drug practitioners, service managers and policy-makers in Victoria. Interviewees were selected to represent the range of drug treatment services types and included rural representation. A semi-structured interview schedule, covering their perceptions and practices of contingency management was used. All interviews were transcribed verbatim and analysed using N2 qualitative data analysis program. The majority of key informants were positively inclined toward contingency management, notwithstanding some concerns about the philosophical underpinnings. Concerns were raised in relation to the use of monetary rewards. Examples of the use of contingency management provided by key informants demonstrated an over-inclusive definition: all the examples did not adhere to the key principles of contingency management. This may create problems if a structured contingency management were to be introduced in Australia. Contingency management is an important adjunctive treatment intervention and its use in Australia has the potential to enhance treatment outcomes. No unmanageable barriers were identified in this study.

  10. The Development of a Quality Management Framework for Evaluating Medical Device Reprocessing Practice in Healthcare Facilities.

    Science.gov (United States)

    Lorv, Bailey; Horodyski, Robin; Welton, Cynthia; Vail, John; Simonetto, Luca; Jokanovic, Danilo; Sharma, Richa; Mahoney, Angela Rea; Savoy-Bird, Shay; Bains, Shalu

    2017-01-01

    There is increasing awareness of the importance of medical device reprocessing (MDR) for the provision of safe patient care. Although industry service standards are available to guide MDR practices, there remains a lack of published key performance indicators (KPIs) and targets that are necessary to evaluate MDR quality for feedback and improvement. This article outlines the development of an initial framework that builds on established guidelines and includes service standards, KPIs and targets for evaluating MDR operations. This framework can support healthcare facilities in strengthening existing practices and enables a platform for collaboration towards better MDR performance management.

  11. HIV treatment and care services for adolescents: a situational analysis of 218 facilities in 23 sub-Saharan African countries.

    Science.gov (United States)

    Mark, Daniella; Armstrong, Alice; Andrade, Catarina; Penazzato, Martina; Hatane, Luann; Taing, Lina; Runciman, Toby; Ferguson, Jane

    2017-05-16

    In 2013, an estimated 2.1 million adolescents (age 10-19 years) were living with HIV globally. The extent to which health facilities provide appropriate treatment and care was unknown. To support understanding of service availability in 2014, Paediatric-Adolescent Treatment Africa (PATA), a non-governmental organisation (NGO) supporting a network of health facilities across sub-Saharan Africa, undertook a facility-level situational analysis of adolescent HIV treatment and care services in 23 countries. Two hundred and eighteen facilities, responsible for an estimated 80,072 HIV-infected adolescents in care, were surveyed. Sixty per cent of the sample were from PATA's network, with the remaining gathered via local NGO partners and snowball sampling. Data were analysed using descriptive statistics and coding to describe central tendencies and identify themes. Respondents represented three subregions: West and Central Africa (n = 59; 27%), East Africa (n = 77, 35%) and southern Africa (n = 82, 38%). Half (50%) of the facilities were in urban areas, 17% peri-urban and 33% rural settings. Insufficient data disaggregation and outcomes monitoring were critical issues. A quarter of facilities did not have a working definition of adolescence. Facilities reported non-adherence as their key challenge in adolescent service provision, but had insufficient protocols for determining and managing poor adherence and loss to follow-up. Adherence counselling focused on implications of non-adherence rather than its drivers. Facilities recommended peer support as an effective adherence and retention intervention, yet not all offered these services. Almost two-thirds reported attending to adolescents with adults and/or children, and half had no transitioning protocols. Of those with transitioning protocols, 21% moved pregnant adolescents into adult services earlier than their peers. There was limited sexual and reproductive health integration, with 63% of facilities offering

  12. Women as managers in the health services

    Directory of Open Access Journals (Sweden)

    Jocelyne Kane Berman

    1989-09-01

    Full Text Available Despite their numerical superiority women do not occupy positions o f power and authority in the health services generally. This is perceived as being due to a variety of factors which prevent women from realising their ful l potential as managers. In other parts of the world, as well as in South Africa, middle class white males have dominated health services, since medicine became a form al science, usurping the traditional role of women healers. Some research indicates that women are inclined to practice “feminine " management styles. It is suggested that the femine I masculine dichotomy is artificial and that qualities which ensure effective management should not be regarded as genderlinked. Leaders in the health services should strive for interdisciplinary, mixed-gender education and training at all levels. Identification and development of management potential in women health-care professionals, role-modelling and sponsor-mentor relationships should be encouraged to allow women to acquire the full range of management skills and to achieve positions of power and authority in the health services.

  13. Effect of Managers on Public Service Performance

    DEFF Research Database (Denmark)

    Mikkelsen, Maria Falk

    This report provides an overview of the PhD dissertation “Effects of Managers on Public Service Performance” carried out at the Department of Political Science, Aarhus University and SFI – The Danish National Centre for Social Research. The dissertation is part of the research project “School...... Management, Teaching, and Student Performance” supported by the Danish Strategic Research Council (now Innovation Fund Denmark) and headed by professor Søren Winter. The dissertation explores the effects of managers on public service performance. By combining theoretical insights and research designs from......? The Interplay between Decentralized Authority and Managerial Factors.” Invited for revise and resubmit [referred to as “Decentralized authority”]. C. Mikkelsen, Maria Falk 2015, “Trade-offs or Superman(agers)? The Effect of Public Managers on Production and Process Performance.” Under review [referred...

  14. Service Degradation in Context Management Frameworks

    DEFF Research Database (Denmark)

    Shawky, Ahmed; Olsen, Rasmus Løvenstein; Pedersen, Jens Myrup

    2011-01-01

    Context aware network services are a new and inter-esting way to enhance network users experience. A context aware application/service enhances network performance in relation to dynamic context information, e.g. mobility, location and device information as it senses and reacts to environment...... changes. The reliability of the information accessed is a key factor in achieving reliable context aware application. This paper will review the service degradation in Context Management Frameworks (CMF) and the effect of high network utilization, with particular focus on the reliability of the accessed...

  15. 24 CFR 1006.215 - Housing management services.

    Science.gov (United States)

    2010-04-01

    ... 24 Housing and Urban Development 4 2010-04-01 2010-04-01 false Housing management services. 1006... management services. NHHBG funds may be used for the provision of management services for affordable housing... selection; (e) Management of tenant-based rental assistance; and (f) Management of affordable housing...

  16. Facilities management added value in closing the energy performance gap

    Directory of Open Access Journals (Sweden)

    Zaw Min

    2016-12-01

    Full Text Available Existing non-domestic buildings tend to use more energy than expected. This paper investigates how the operational strategies of facilities management can contribute to reducing building energy use. A longitudinal case study of a higher education (HE campus which was conceptualised with the objective of being environmentally friendly and energy efficient is presented. The paper reflects on the energy performance of the campus since its operation in 2001, based on 14 years of energy data and a detailed record of all initiatives undertaken by the campus’s facilities management (FM team in order to optimise energy performance. The integrated FM strategy composed of low- and no-cost strategies, continuous improvements, ongoing commissioning and retrofits succeeded in reducing campus energy intensity from 174 to 87 kWh/(m2*yr, now outperforming most relevant benchmarks. This finding highlights the importance of operations and maintenance in reducing the energy usage of existing buildings. This presented findings draw on a single case only, which excels through a very detailed longitudinal dataset. Going forwards, the analysis of further cases is recommended to corroborate the findings. The presented results suggest that proactive operations and maintenance strategies in existing buildings can contribute towards significantly improving energy performance. The profile and competency level of facilities management personnel should consequently be raised strategically at the organisational and national/industrial policy level, whilst integrated design processes should be further expanded to include FM’s operational control and management in a holistically fashion.

  17. A Supply Chain Design Problem Integrated Facility Unavailabilities Management

    Directory of Open Access Journals (Sweden)

    Fouad Maliki

    2016-08-01

    Full Text Available A supply chain is a set of facilities connected together in order to provide products to customers. The supply chain is subject to random failures caused by different factors which cause the unavailability of some sites. Given the current economic context, the management of these unavailabilities is becoming a strategic choice to ensure the desired reliability and availability levels of the different supply chain facilities. In this work, we treat two problems related to the field of supply chain, namely the design and unavailabilities management of logistics facilities. Specifically, we consider a stochastic distribution network with consideration of suppliers' selection, distribution centres location (DCs decisions and DCs’ unavailabilities management. Two resolution approaches are proposed. The first approach called non-integrated consists on define the optimal supply chain structure using an optimization approach based on genetic algorithms (GA, then to simulate the supply chain performance with the presence of DCs failures. The second approach called integrated approach is to consider the design of the supply chain problem and unavailabilities management of DCs in the same model. Note that, we replace each unavailable DC by performing a reallocation using GA in the two approaches. The obtained results of the two approaches are detailed and compared showing their effectiveness.

  18. EPA Facility Registry Service (FRS): ER_SIC

    Data.gov (United States)

    U.S. Environmental Protection Agency — To improve public health and the environment, the United States Environmental Protection Agency (USEPA) collects information about facilities, sites, or places...

  19. EPA Facility Registry Service (FRS): ER_NAICS

    Data.gov (United States)

    U.S. Environmental Protection Agency — To improve public health and the environment, the United States Environmental Protection Agency (USEPA) collects information about facilities, sites, or places...

  20. EPA Facility Registry Service (FRS): ER_STATE_ID

    Data.gov (United States)

    U.S. Environmental Protection Agency — To improve public health and the environment, the United States Environmental Protection Agency (USEPA) collects information about facilities, sites, or places...

  1. EPA Facility Registry Service (FRS): ER_CHEMICALS

    Data.gov (United States)

    U.S. Environmental Protection Agency — To improve public health and the environment, the United States Environmental Protection Agency (USEPA) collects information about facilities, sites, or places...

  2. e-Learning Management System Using Service Oriented Architecture

    Directory of Open Access Journals (Sweden)

    Mohammed A. Jabr

    2010-01-01

    Full Text Available Problem statement: Service Oriented Architecture (SOA defines how to integrate widely disparate applications for a world that is Web based and uses multiple implementation platforms. Using (SOA one can build durable e-learning contents, regardless of changes or evolutions in technology. This means that new content should be added to existing content without costly redesign, reconfiguration, or recoding. Approach: In this study an e-Learning management system with Web services oriented framework was proposed. The system will be an open source application with client-scripting facility. It also supports the cross browser and it is fully integrated with different databases; MS SQL Server, MS Access, Oracle and LDAP. Results: The key values of Interoperability, durability, compatibility, manageability, dynamic reusability and accessibility in the proposed architecture enhance the future e-Learning systems to communicate more efficiently and share data more easily. Conclusion/Recommendations: Web services architecture will provide a standard based platform for Service-Oriented Computing. It defines itself as a set of specifications that support an open XML-based platform for description, discovery, and interoperability of distributed, heterogeneous applications as services.

  3. Health facility service availability and readiness for intrapartum and immediate postpartum care in Malawi: A cross-sectional survey

    Science.gov (United States)

    Oseni, Lolade; Mtimuni, Angella; Sethi, Reena; Rashidi, Tambudzai; Kachale, Fannie; Rawlins, Barbara; Gupta, Shivam

    2017-01-01

    This analysis seeks to identify strengths and gaps in the existing facility capacity for intrapartum and immediate postpartum fetal and neonatal care, using data collected as a part of Malawi’s Helping Babies Breath program evaluation. From August to September 2012, the Maternal and Child Health Integrated Program (MCHIP) conducted a cross-sectional survey in 84 Malawian health facilities to capture current health facility service availability and readiness and health worker capacity and practice pertaining to labor, delivery, and immediate postpartum care. The survey collected data on availability of equipment, supplies, and medications, and health worker knowledge and performance scores on intrapartum care simulation and actual management of real clients at a subset of facilities. We ran linear regression models to identify predictors of high simulation performance of routine delivery care and management of asphyxiated newborns across all facilities surveyed. Key supplies for infection prevention and thermal care of the newborn were found to be missing in many of the surveyed facilities. At the health center level, 75% had no clinician trained in basic emergency obstetric care or newborn care and 39% had no midwife trained in the same. We observed that there were no proportional increases in available transport and staff at a facility as catchment population increased. In simulations of management of newborns with breathing problems, health workers were able to complete a median of 10 out of 16 tasks for a full-term birth case scenario and 20 out of 30 tasks for a preterm birth case scenario. Health workers who had more years of experience appeared to perform worse. Our study provides a benchmark and highlights gaps for future evaluations and studies as Malawi continues to make strides in improving facility-based care. Further progress in reducing the burden of neonatal and fetal death in Malawi will be partly predicated on guaranteeing properly equipped and

  4. The grand challenge of managing the petascale facility.

    Energy Technology Data Exchange (ETDEWEB)

    Aiken, R. J.; Mathematics and Computer Science

    2007-02-28

    This report is the result of a study of networks and how they may need to evolve to support petascale leadership computing and science. As Dr. Ray Orbach, director of the Department of Energy's Office of Science, says in the spring 2006 issue of SciDAC Review, 'One remarkable example of growth in unexpected directions has been in high-end computation'. In the same article Dr. Michael Strayer states, 'Moore's law suggests that before the end of the next cycle of SciDAC, we shall see petaflop computers'. Given the Office of Science's strong leadership and support for petascale computing and facilities, we should expect to see petaflop computers in operation in support of science before the end of the decade, and DOE/SC Advanced Scientific Computing Research programs are focused on making this a reality. This study took its lead from this strong focus on petascale computing and the networks required to support such facilities, but it grew to include almost all aspects of the DOE/SC petascale computational and experimental science facilities, all of which will face daunting challenges in managing and analyzing the voluminous amounts of data expected. In addition, trends indicate the increased coupling of unique experimental facilities with computational facilities, along with the integration of multidisciplinary datasets and high-end computing with data-intensive computing; and we can expect these trends to continue at the petascale level and beyond. Coupled with recent technology trends, they clearly indicate the need for including capability petascale storage, networks, and experiments, as well as collaboration tools and programming environments, as integral components of the Office of Science's petascale capability metafacility. The objective of this report is to recommend a new cross-cutting program to support the management of petascale science and infrastructure. The appendices of the report document current and projected

  5. Integrated management of facility, process, and output: data model perspective

    Institute of Scientific and Technical Information of China (English)

    LEE Seunghoon; HAN Soonhung; MUN Duhwan

    2012-01-01

    As the manufacturing industry matures,vast amounts of data related to products are created by many kinds of engineering systems during the manufacturing phase.These include data for a variety of facilities,manufacturing processes,and the input and output of each process (input material,by-products,and intermediate and final products). Effective operation and maintenance of manufacturing facilities and eco-friendly products are gradually becoming important issues due to increased environmental regulations and changes in the enterprise business model.For this reason,increased efficiency in data management is necessary in the manufacturing industry. In this paper,existing data models for the integration of lifecycle data are analyzed according to their application domains.After the analysis,information requirements for the integrated management of facility,process,and output data are developed.According to these requirements,a data model appropriate for this integration is proposed.As an application case study,the use of the proposed data model for the effective operation and maintenance of manufacturing facilities is presented.Finally,benefit,limitation,and improvement of the proposed data model are discussed.

  6. Management of radioactive material safety programs at medical facilities. Final report

    Energy Technology Data Exchange (ETDEWEB)

    Camper, L.W.; Schlueter, J.; Woods, S. [and others

    1997-05-01

    A Task Force, comprising eight US Nuclear Regulatory Commission and two Agreement State program staff members, developed the guidance contained in this report. This report describes a systematic approach for effectively managing radiation safety programs at medical facilities. This is accomplished by defining and emphasizing the roles of an institution`s executive management, radiation safety committee, and radiation safety officer. Various aspects of program management are discussed and guidance is offered on selecting the radiation safety officer, determining adequate resources for the program, using such contractual services as consultants and service companies, conducting audits, and establishing the roles of authorized users and supervised individuals; NRC`s reporting and notification requirements are discussed, and a general description is given of how NRC`s licensing, inspection and enforcement programs work.

  7. OPP og indkøb af Facilities Management ydelser

    DEFF Research Database (Denmark)

    Kristiansen, Kristian

    Dette er den 3. og sidste rapport i forskningsprojektet om OPP og indkøb af Facilities Management ydelser. Fokus er denne gang rettet mod bestræbelserne på at skabe større integration i byggeprocessen. Det vil blive undersøgt, hvorvidt sådanne bestræbelser – som der kan findes eksempler på både i...... UK og i Danmark – vil kunne fremme en inddragelse af Facilities Management viden i planlægning, projektering og udførelse. Denne problemstilling skal ses i forlængelse af det forudgående arbejde i forskningsprojektet....

  8. Delivering Sustainable Facilities Management in Danish Housing Estates

    DEFF Research Database (Denmark)

    Nielsen, Susanne Balslev; Jensen, Jesper Ole; Jensen, Per Anker

    2009-01-01

    management is supporting social, economical and environmental sustainable development. Sustainable facility management (SFM) is as an 'umbrella' for various ways of reducing flows of energy, water and waste in the daily operation of the buildings, for instance by regular monitoring the consumption, by using......Housing is an area, which ay a central role in sustainable development due to large resource consumption and as transition agent towards sustainable lifestyles. The aim is to evaluate current practice of housing administration in Denmark in order to evaluate if and how sustainable facilities......, but the entire FM‐setting including the ownership of the building, the organisation of daily operation, the roles and relation between stakeholders are equally important in order to utilise the monitoring as a mean for transformation towards sustainable buildings and lifestyles....

  9. Delivering Sustainable Facilities Management in Danish Housing Estates

    DEFF Research Database (Denmark)

    Nielsen, Susanne Balslev; Jensen, Jesper Ole; Jensen, Per Anker

    2009-01-01

    Housing plays a central role in sustainable development due to large resource consumption and as transition agent towards sustainable lifestyles. The aim is to evaluate current practice of housing administration in Denmark in order to evaluate if and how sustainable facilities management...... is supporting social, economical and environmental sustainable development. Sustainable facility management (SFM) is as an 'umbrella' for various ways of reducing flows of energy, water and waste in the daily operation of the buildings, for instance by regular monitoring the consumption, by using 'green......-setting including the ownership of the building, the organisation of daily operation, the roles and relation between stakeholders are equally important in order to utilise the monitoring as a mean for transformation towards sustainable buildings and lifestyles....

  10. Home Environment Service Knowledge Management System

    DEFF Research Database (Denmark)

    Zhang, Jiang; Rossello Busquet, Ana; Soler, José

    2011-01-01

    This paper makes three contributions to assist households to control their home devices in an easy way and to simplify the software installation and configuration processes across multi-vendor environments. First, a Home Environment Service Knowledge Management System is proposed, which is based ...

  11. Home Environment Service Knowledge Management System

    DEFF Research Database (Denmark)

    Zhang, Jiang; Rossello Busquet, Ana; Soler, José

    2011-01-01

    This paper makes three contributions to assist households to control their home devices in an easy way and to simplify the software installation and configuration processes across multi-vendor environments. First, a Home Environment Service Knowledge Management System is proposed, which is based...

  12. Network and service management - Series editorial

    NARCIS (Netherlands)

    Pras, Aiko; Pavlou, George

    2014-01-01

    This is the 16th issue of the series on Network and Service Management, which is typically published twice a year, from 2014 in January and July. In recent years it was published in July and December, but the December 2013 issue moved to January 2014 for "symmetry," with a six-month interval between

  13. Series editorial: Network and Service Management Series

    NARCIS (Netherlands)

    Pavlou, George; Pras, Aiko

    2010-01-01

    This is the ninth issue of the series on Network and Service Management, which is typically published twice a year. It was originally published in April and October, but since last year it is published in July and December. The series provides articles on the latest developments in this well establi

  14. Series editorial: Network and Service Management Series

    NARCIS (Netherlands)

    Pavlou, George; Pras, Aiko

    2011-01-01

    This is the 11th issue of the series on Network and Service Management, which is typically published twice a year. It was originally published in April and October but since last year it is published in July and December. The series provides articles on the latest developments in this well-establish

  15. Management concepts and safety applications for nuclear fuel facilities

    Energy Technology Data Exchange (ETDEWEB)

    Eisner, H.; Scotti, R.S. [George Washington Univ., Washington, DC (United States). School of Engineering and Applied Science; Delicate, W.S. [KEVRIC Co., Inc., Silver Spring, MD (United States)

    1995-05-01

    This report presents an overview of effectiveness of management control of safety. It reviews several modern management control theories as well as the general functions of management and relates them to safety issues at the corporate and at the process safety management (PSM) program level. Following these discussions, structured technique for assessing management of the safety function is suggested. Seven modern management control theories are summarized, including business process reengineering, the learning organization, capability maturity, total quality management, quality assurance and control, reliability centered maintenance, and industrial process safety. Each of these theories is examined for-its principal characteristics and implications for safety management. The five general management functions of planning, organizing, directing, monitoring, and integrating, which together provide control over all company operations, are discussed. Under the broad categories of Safety Culture, Leadership and Commitment, and Operating Excellence, key corporate safety elements and their subelements are examined. The three categories under which PSM program-level safety issues are described are Technology, Personnel, and Facilities.

  16. Developing Mobile- and BIM-Based Integrated Visual Facility Maintenance Management System

    Directory of Open Access Journals (Sweden)

    Yu-Cheng Lin

    2013-01-01

    Full Text Available Facility maintenance management (FMM has become an important topic for research on the operation phase of the construction life cycle. Managing FMM effectively is extremely difficult owing to various factors and environments. One of the difficulties is the performance of 2D graphics when depicting maintenance service. Building information modeling (BIM uses precise geometry and relevant data to support the maintenance service of facilities depicted in 3D object-oriented CAD. This paper proposes a new and practical methodology with application to FMM using BIM technology. Using BIM technology, this study proposes a BIM-based facility maintenance management (BIMFMM system for maintenance staff in the operation and maintenance phase. The BIMFMM system is then applied in selected case study of a commercial building project in Taiwan to verify the proposed methodology and demonstrate its effectiveness in FMM practice. Using the BIMFMM system, maintenance staff can access and review 3D BIM models for updating related maintenance records in a digital format. Moreover, this study presents a generic system architecture and its implementation. The combined results demonstrate that a BIMFMM-like system can be an effective visual FMM tool.

  17. Developing mobile- and BIM-based integrated visual facility maintenance management system.

    Science.gov (United States)

    Lin, Yu-Cheng; Su, Yu-Chih

    2013-01-01

    Facility maintenance management (FMM) has become an important topic for research on the operation phase of the construction life cycle. Managing FMM effectively is extremely difficult owing to various factors and environments. One of the difficulties is the performance of 2D graphics when depicting maintenance service. Building information modeling (BIM) uses precise geometry and relevant data to support the maintenance service of facilities depicted in 3D object-oriented CAD. This paper proposes a new and practical methodology with application to FMM using BIM technology. Using BIM technology, this study proposes a BIM-based facility maintenance management (BIMFMM) system for maintenance staff in the operation and maintenance phase. The BIMFMM system is then applied in selected case study of a commercial building project in Taiwan to verify the proposed methodology and demonstrate its effectiveness in FMM practice. Using the BIMFMM system, maintenance staff can access and review 3D BIM models for updating related maintenance records in a digital format. Moreover, this study presents a generic system architecture and its implementation. The combined results demonstrate that a BIMFMM-like system can be an effective visual FMM tool.

  18. HOTEL MANAGEMENT AND QUALITY OF HOTEL SERVICES

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2016-01-01

    Full Text Available In conditions of increasing global competition, demands and needs of consumers, quality and quality management have become fundamental strategic factors of achieving profitability and competitiveness on the relentless tourism market. Any serious "top" hotel management, with a defined mission, vision and goals, must define a "special policy" of improving the quality of hotel services through "structural programs of quality improvement," which have become an important factor in the hotel business. With the design, introduction and control of a "special program" of quality improvement of hotel services, hotel management can have a positive impact on increasing satisfaction of customers and human resources, increasing competitiveness and market power of the hotel, the rationalization of operating costs and enhance the reputation and value of the hotel on the demanding tourist market.

  19. Use of facility assessment data to improve reproductive health service delivery in the Democratic Republic of the Congo

    Directory of Open Access Journals (Sweden)

    Aveledi Blandine

    2009-12-01

    Full Text Available Abstract Background Prolonged exposure to war has severely impacted the provision of health services in the Democratic Republic of the Congo (DRC. Health infrastructure has been destroyed, health workers have fled and government support to health care services has been made difficult by ongoing conflict. Poor reproductive health (RH indicators illustrate the effect that the prolonged crisis in DRC has had on the on the reproductive health (RH of Congolese women. In 2007, with support from the RAISE Initiative, the International Rescue Committee (IRC and CARE conducted baseline assessments of public hospitals to evaluate their capacities to meet the RH needs of the local populations and to determine availability, utilization and quality of RH services including emergency obstetric care (EmOC and family planning (FP. Methods Data were collected from facility assessments at nine general referral hospitals in five provinces in the DRC during March, April and November 2007. Interviews, observation and clinical record review were used to assess the general infrastructure, EmOC and FP services provided, and the infection prevention environment in each of the facilities. Results None of the nine hospitals met the criteria for classification as an EmOC facility (either basic or comprehensive. Most facilities lacked any FP services. Shortage of trained staff, essential supplies and medicines and poor infection prevention practices were consistently documented. All facilities had poor systems for routine monitoring of RH services, especially with regard to EmOC. Conclusions Women's lives can be saved and their well-being improved with functioning RH services. As the DRC stabilizes, IRC and CARE in partnership with the local Ministry of Health and other service provision partners are improving RH services by: 1 providing necessary equipment and renovations to health facilities; 2 improving supply management systems; 3 providing comprehensive competency

  20. Use of facility assessment data to improve reproductive health service delivery in the Democratic Republic of the Congo.

    Science.gov (United States)

    Casey, Sara E; Mitchell, Kathleen T; Amisi, Immaculée Mulamba; Haliza, Martin Migombano; Aveledi, Blandine; Kalenga, Prince; Austin, Judy

    2009-12-21

    Prolonged exposure to war has severely impacted the provision of health services in the Democratic Republic of the Congo (DRC). Health infrastructure has been destroyed, health workers have fled and government support to health care services has been made difficult by ongoing conflict. Poor reproductive health (RH) indicators illustrate the effect that the prolonged crisis in DRC has had on the on the reproductive health (RH) of Congolese women. In 2007, with support from the RAISE Initiative, the International Rescue Committee (IRC) and CARE conducted baseline assessments of public hospitals to evaluate their capacities to meet the RH needs of the local populations and to determine availability, utilization and quality of RH services including emergency obstetric care (EmOC) and family planning (FP). Data were collected from facility assessments at nine general referral hospitals in five provinces in the DRC during March, April and November 2007. Interviews, observation and clinical record review were used to assess the general infrastructure, EmOC and FP services provided, and the infection prevention environment in each of the facilities. None of the nine hospitals met the criteria for classification as an EmOC facility (either basic or comprehensive). Most facilities lacked any FP services. Shortage of trained staff, essential supplies and medicines and poor infection prevention practices were consistently documented. All facilities had poor systems for routine monitoring of RH services, especially with regard to EmOC. Women's lives can be saved and their well-being improved with functioning RH services. As the DRC stabilizes, IRC and CARE in partnership with the local Ministry of Health and other service provision partners are improving RH services by: 1) providing necessary equipment and renovations to health facilities; 2) improving supply management systems; 3) providing comprehensive competency-based training for health providers in RH and infection

  1. 42 CFR 412.405 - Preadmission services as inpatient operating costs under the inpatient psychiatric facility...

    Science.gov (United States)

    2010-10-01

    ... 42 Public Health 2 2010-10-01 2010-10-01 false Preadmission services as inpatient operating costs under the inpatient psychiatric facility prospective payment system. 412.405 Section 412.405 Public Health CENTERS FOR MEDICARE & MEDICAID SERVICES, DEPARTMENT OF HEALTH AND HUMAN SERVICES MEDICARE PROGRAM PROSPECTIVE PAYMENT SYSTEMS FOR...

  2. 42 CFR 424.14 - Requirements for inpatient services of inpatient psychiatric facilities.

    Science.gov (United States)

    2010-10-01

    ... 42 Public Health 3 2010-10-01 2010-10-01 false Requirements for inpatient services of inpatient psychiatric facilities. 424.14 Section 424.14 Public Health CENTERS FOR MEDICARE & MEDICAID SERVICES, DEPARTMENT OF HEALTH AND HUMAN SERVICES (CONTINUED) MEDICARE PROGRAM CONDITIONS FOR MEDICARE PAYMENT Certification and Plan Requirements §...

  3. The new Facilities Management contract at CERN from 1st July 2002

    CERN Document Server

    Mauro Nonis

    2002-01-01

    Within the ST Division, all the Facilities Management activities have been under the ST/TFM group responsibility until the 30th June 2002, who has performed them using around 20 industrial support contracts. Starting from the 1st July 2002 a new unit, ST/FM, will take over these activities that will be unified into one single contract that has been adjudicated to the company Facilities Management Network SA. This contract will be in charge of the maintenance and minor works on tertiary installations (i.e. all structures and installations that have no direct relation to the running of the accelerators) for the following trades: - Technical: heating, ventilation, air conditioning, plumbing, electricity, civil engineering (painting, roofing, glazing, blinds, fencing, masonry etc.), passenger and goods lifts, automatic and powered doors, kitchen equipment, roads, signs, keys and locks, office furniture, - Services: waste collection, security, green areas, cleaning and sanitary supplies, disinfection, rodent cont...

  4. THE NEW FACILITIES MANAGEMENT CONTRACT AT CERN FROM 1st JULY 2002

    CERN Multimedia

    Mauro Nonis

    2002-01-01

    Within the ST Division, all the Facilities Management activities have been under the ST/TFM group responsibility until the 30th June 2002, who has performed them using around 20 industrial support contracts. Starting from the 1st July 2002 a new unit, ST/FM, will take over these activities that will be unified into one single contract that has been adjudicated to the company Facilities Management Network SA. This contract will be in charge of the maintenance and minor works on tertiary installations (i.e. all structures and installations that have no direct relation to the running of the accelerators) for the following trades: Technical: heating, ventilation, air conditioning, plumbing, electricity, civil engineering (painting, roofing, glazing, blinds, fencing, masonry etc.), passenger and goods lifts, automatic and powered doors, kitchen equipment, roads, signs, keys and locks, office furniture, Services: waste collection, security, green areas, cleaning and sanitary supplies, disinfection, rodent contro...

  5. EVALUATION OF SERVICES' QUALITY IN UPPER SILESIA ACCOMMODATION FACILITIES

    National Research Council Canada - National Science Library

    Iwona Cieślik; Ewa Cieślik; Agnieszka Siembida; Małgorzata Tomczyk

    2013-01-01

    ... the accommodation facilities, and making a choice of a hotel in the Upper Silesia. The study involved 200 people, taking into account their gender, age, place of residence, education and occupational status...

  6. A Strategic Model of Trust Management in Web Services

    Science.gov (United States)

    Sun, Junqing; Sun, Zhaohao; Li, Yuanzhe; Zhao, Shuliang

    This article examines trust and trust management in web services and proposes a multiagent model of trust relationship in web services. It looks at the hierarchical structure of trust management in web services and proposes a strategic model of trust management in web services. The proposed approach in this article will facilitate research and development of trust management in e-commerce, web services and social networking.

  7. Project management: a new service delivery paradigm

    Directory of Open Access Journals (Sweden)

    G. van der Walt

    2007-07-01

    Full Text Available In line with international trends in governance, the South African Government’s initial focus on the development of policy frameworks, structures and systems in order to give effect to the values and principles of the Constitution, shifted to the most critical issue, namely service delivery. The Government became increasingly aware that a significant expansion in the scope and quality of service provision was not possible with traditional delivery settings and approaches. There is growing evidence that there is a need for a significant departure from conventional approaches and that a leap into a new service delivery paradigm is necessary. Increasingly this new paradigm highlights the need to further develop the government’s project management skills and applications with a view to achieving improved delivery capability. In this article the focus will be placed on the changing service delivery paradigm – from an “old” traditional model through the transition to a “new” paradigm. This paradigm is shaped by international and national trends and events in government. The contribution and advantages of project management applications for effective governance are highlighted and the article concludes with an explanation of project management organisational arrangements necessary to support the new paradigm.

  8. WIPP Facility Work Plan for Solid Waste Management Units

    Energy Technology Data Exchange (ETDEWEB)

    Washington TRU Solutions LLC

    2001-02-25

    This 2001 Facility Work Plan (FWP) has been prepared as required by Module VII, Section VII.M.1 of the Waste Isolation Pilot Plant (WIPP) Hazardous Waste Facility Permit, NM4890139088-TSDF (the Permit); (NMED, 1999a), and incorporates comments from the New Mexico Environment Department (NMED) received on December 6, 2000 (NMED, 2000a). This February 2001 FWP describes the programmatic facility-wide approach to future investigations at Solid Waste Management Units (SWMUs) and Areas of Concern (AOCs) specified in the Permit. The permittees are evaluating data from previous investigations of the SWMUs and AOCs against the newest guidance proposed by the NMED. Based on these data, the permittees expect that no further sampling will be required and that a request for No Further Action (NFA) at the SWMUs and AOCs will be submitted to the NMED. This FWP addresses the current Permit requirements. It uses the results of previous investigations performed at WIPP and expands the investigations as required by the Permit. As an alternative to the Resource Conservation and Recovery Act (RCRA) Facility Investigation (RFI) specified in Module VII of the Permit, current NMED guidance identifies an Accelerated Corrective Action Approach (ACAA) that may be used for any SWMU or AOC (NMED, 1998). This accelerated approach is used to replace the standard RFI Work Plan and Report sequence with a more flexible decision-making approach. The ACAA process allows a Facility to exit the schedule of compliance contained in the Facility’s Hazardous and Solid Waste Amendments (HSWA) permit module and proceed on an accelerated time frame. Thus, the ACAA process can be entered either before or after an RFI Work Plan. According to the NMED's guidance, a facility can prepare an RFI Work Plan or Sampling and Analysis Plan (SAP) for any SWMU or AOC (NMED, 1998). Based on this guidance, a SAP constitutes an acceptable alternative to the RFI Work Plan specified in the Permit.

  9. Quality in Service Management System According to ISO 20000

    Science.gov (United States)

    Šrubařová, Ružena

    2012-12-01

    ISO 20000 is a service management system standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an service management system. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

  10. Service design based on ITIL V3 a management guide

    CERN Document Server

    Bon, Jan van; Kolthof, Axel

    2010-01-01

    This Management Guide is a concise summary of the IT Service Management ? An Introduction. A quick, portable reference tool to the standards used within the Service Management community.What are the key service management processes? What is the ?lifecycle? approach?What are the elements of ISO20000? All this and descriptions of other popular frameworks are covered.

  11. 7 CFR 210.16 - Food service management companies.

    Science.gov (United States)

    2010-01-01

    ... 7 Agriculture 4 2010-01-01 2010-01-01 false Food service management companies. 210.16 Section 210... Authority Participation § 210.16 Food service management companies. (a) General. Any school food authority... management company to manage its food service operation in one or more of its schools. However, no school or...

  12. Environmental Protection Agency (EPA) Facility Registry Service (FRS) Emergency Response (ER) Toxic Substances Control Act (TSCA) Facilities - Oil and Hazardous Materials

    Data.gov (United States)

    Department of Homeland Security — The purpose of this web feature service is to provide users with access to integrated facility information from FRS, limited to the subset of facilities that link to...

  13. Human Resources Management within Civil Service

    Directory of Open Access Journals (Sweden)

    Victor Teodor Alistar

    2012-12-01

    Full Text Available The main objective of this article is to examine the notion of management, as an area of study which analyses, regulates and renders the theoretical and technical support in order to provide rationality within the processes that unfold in the civil service. In order to accomplish this task, human resources management will be analyzed as a process which relies in exerting four main functions: ensuring, developing, motivating and maintaining the human resources, which are conditioned by external factors that must be taken into consideration, such as: legislative framework, labor force, unions, cultural context (here one includes management practices and philosophy, and economic circumstances. All these factors are considered to have a significant impact on the management of human resources.

  14. Solid Waste Management Facilities with Permits by the Iowa DNR

    Data.gov (United States)

    Iowa State University GIS Support and Research Facility — All types of facilities that handle solid waste, including: sanitary landfills, appliance demanufacturing facilities, transfer stations, land application sites,...

  15. Waste Management facilities fault tree databank 1995 status report

    Energy Technology Data Exchange (ETDEWEB)

    Minnick, W.V.; Wellmaker, K.A.

    1995-08-16

    The Safety Information Management and Analysis Group (SIMA) of the Safety Engineering Department (SED) maintains compilations of incidents that have occurred in the Separations and Process Control, Waste Management, Fuel Fabrication, Tritium and SRTC facilities. This report records the status of the Waste Management (WM) Databank at the end of CY-1994. The WM Databank contains more than 35,000 entries ranging from minor equipment malfunctions to incidents with significant potential for injury or contamination of personnel. This report documents the status of the WM Databank including the availability, training, sources of data, search options, Quality Assurance, and usage to which these data have been applied. Periodic updates to this memorandum are planned as additional data or applications are acquired.

  16. Managing bay and estuarine ecosystems for multiple services

    Science.gov (United States)

    Needles, Lisa A.; Lester, Sarah E.; Ambrose, Richard; Andren, Anders; Beyeler, Marc; Connor, Michael S.; Eckman, James E.; Costa-Pierce, Barry A.; Gaines, Steven D.; Lafferty, Kevin D.; Lenihan, Junter S.; Parrish, Julia; Peterson, Mark S.; Scaroni, Amy E.; Weis, Judith S.; Wendt, Dean E.

    2013-01-01

    Managers are moving from a model of managing individual sectors, human activities, or ecosystem services to an ecosystem-based management (EBM) approach which attempts to balance the range of services provided by ecosystems. Applying EBM is often difficult due to inherent tradeoffs in managing for different services. This challenge particularly holds for estuarine systems, which have been heavily altered in most regions and are often subject to intense management interventions. Estuarine managers can often choose among a range of management tactics to enhance a particular service; although some management actions will result in strong tradeoffs, others may enhance multiple services simultaneously. Management of estuarine ecosystems could be improved by distinguishing between optimal management actions for enhancing multiple services and those that have severe tradeoffs. This requires a framework that evaluates tradeoff scenarios and identifies management actions likely to benefit multiple services. We created a management action-services matrix as a first step towards assessing tradeoffs and providing managers with a decision support tool. We found that management actions that restored or enhanced natural vegetation (e.g., salt marsh and mangroves) and some shellfish (particularly oysters and oyster reef habitat) benefited multiple services. In contrast, management actions such as desalination, salt pond creation, sand mining, and large container shipping had large net negative effects on several of the other services considered in the matrix. Our framework provides resource managers a simple way to inform EBM decisions and can also be used as a first step in more sophisticated approaches that model service delivery.

  17. Innovation Insights in the Danish Facility Management Sector

    DEFF Research Database (Denmark)

    Scupola, Ada

    Management (FM) has established itself as a key service sector, with a diverse and highly competitive market of FM contractors, in-house FM teams, FM suppliers, FM consultants, and professional FM institutions. Traditionally, innovation processes in service firms have often been characterised as being....... Results: The results show that for big service providers, innovation is a strategic activity and is conducted as a planned and systematic process. For FM service customer with their own FM department, the results are mixed: some of the FM departments have innovation as a strategic priority and clear...... innovation strategies while other FM departments do innovate without being aware that innovation is taking place. The “ICT Supplier/Consultants” are found to be innovative and their innovations are both driven by the user needs and by the desire to improve their competitiveness. Practical Implications...

  18. Innovation Insights in the Danish Facility Management Sector

    DEFF Research Database (Denmark)

    Scupola, Ada

    Management (FM) has established itself as a key service sector, with a diverse and highly competitive market of FM contractors, in-house FM teams, FM suppliers, FM consultants, and professional FM institutions. Traditionally, innovation processes in service firms have often been characterised as being....... Results: The results show that for big service providers, innovation is a strategic activity and is conducted as a planned and systematic process. For FM service customer with their own FM department, the results are mixed: some of the FM departments have innovation as a strategic priority and clear...... innovation strategies while other FM departments do innovate without being aware that innovation is taking place. The “ICT Supplier/Consultants” are found to be innovative and their innovations are both driven by the user needs and by the desire to improve their competitiveness. Practical Implications...

  19. Consumer Response to Gastrointestinal Illness Perceived To Originate from Food Service Facilities.

    Science.gov (United States)

    Garnett, Erin S; Gretsch, Stephanie R; Null, Clair; Moe, Christine L

    2016-10-01

    Consumer responses to food product recalls have been documented, but there is little information on how consumers respond to illnesses or outbreaks associated with food service facilities. This study uses an on-line survey of 885 adults conducted in 2012 to determine how respondents changed their dining behavior following personal experiences with and secondhand reports of gastrointestinal illness believed to be associated with food service facilities. In response to personally experiencing gastrointestinal illness that they attributed to a food service facility, 90% of survey participants reported that they avoided the implicated facility for a time following the incident; almost one-half decided to never return to the facility they believed had made them ill. In response to a secondhand report of gastrointestinal illness, 86% of respondents reported they would avoid the implicated facility for a time, and 22% said they would never return to the facility. After both personal experiences of illness and secondhand reports of illness, consumer responses were significantly more severe toward the implicated facility than toward all other food service facilities. Frequent diners avoided facilities for shorter periods of time and were less likely to never go back to a facility than were infrequent diners. The survey results indicate that 24 to 97 fewer meals were purchased per respondent, or a 11 to 20% reduction in meals purchased outside the home, in the year following respondents' illness. Future estimates of the economic burden of foodborne illnesses, including those caused by noroviruses, should consider the impacts on the food service industry attributable to changes in consumer behavior, in addition to health care costs and loss of productivity.

  20. Environmental Protection Agency (EPA) Facility Registry Service (FRS) Wastewater Treatment Plants

    Data.gov (United States)

    Department of Homeland Security — This GIS dataset contains data on wastewater treatment plants, based on EPA's Facility Registry Service (FRS) and NPDES, along with Clean Watersheds Needs Survey...

  1. 76 FR 63351 - Senior Executive Service; Financial Management Service Performance Review Board (PRB)

    Science.gov (United States)

    2011-10-12

    ... Doc No: 2011-25929] DEPARTMENT OF THE TREASURY Senior Executive Service; Financial Management Service Performance Review Board (PRB) AGENCY: Financial Management Service, Treasury. ACTION: Notice. SUMMARY: This notice announces the appointment of members to the Financial Management Service (FMS) Performance...

  2. A PERISHABLE INVENTORY SYSTEM WITH SERVICE FACILITIES, MAP ARRIVALS AND PH - SERVICE TIMES

    Institute of Scientific and Technical Information of China (English)

    Paul MANUEL; B.SIVAKUMAR; G.ARIVARIGNAN

    2007-01-01

    We consider a continuous review perishable (s,S) inventory system with a service facility consisting of a waiting hall of finite capacity and a single server.We assume two types of customers,ordinary and negative,arrive according to a Markovian Arrival Process (MAP).An ordinary customer joins the queue and a negative customer instead of joining the queue removes one ordinary customer from the queue.The removal rule adopted in this paper is RCE (removal of a customer from the end).The individual customer's unit demand is satisfied after a random time of service which is assumed to have a phase-type distribution.The life time of each item and the lead time of the reorders have been assumed to be independent exponential distributions.The joint probability distribution of the number of customers in the system and the inventory level is obtained for the steady state case.Various stationary system performance measures are computed and the total expected cost rate is calculated.The results are illustrated numerically.

  3. Mixed Waste Management Facility (MWMF) groundwater monitoring report

    Energy Technology Data Exchange (ETDEWEB)

    Thompson, C.Y.

    1992-06-01

    During first quarter 1992, tritium, trichloroethylene, tetrachloroethylene, lead, antimony, I,I-dichloroethylene, 1,2-dichloroethane, gross alpha, mercury, nickel, nitrate, nonvolatile beta, and total alpha-emitting radium (radium-224 and radium-226) exceeded the US Environmental Protection Agency Primary Drinking Water Standards (PDWS) in groundwater samples from monitoring wells at the Mixed Waste Management Facility (MWMF) and adjacent facilities. Tritium and trichloroethylene were the most widespread constituents; 57 (49%) of the 116 monitored wells contained elevated tritium activities, and 21 (18%) wells exhibited elevated trichloroethylene concentrations Sixty-one downgradient wells screened in Aquifer Zone IIB2 (Water Table), Aquifer Zone IIB[sub 2] (Barnwell/McBean), and Aquifer Unit IIA (Congaree) contained constituents that exceeded the PDWS during first quarter 1992. Upgradient wells BGO 1D and HSB 85A, BC, and 85C did not contain any constituents that exceeded the PDWS. Upgradient well BGO 2D contained elevated tritium.

  4. Managing Forest Ecosystem Services for Hydropower Production

    OpenAIRE

    Vogt, Adrian L.; Dennedy-Frank, P. James; Wolny, Stacie; Johnson, Justin A.; Hamel, Perrine; Narain, Urvashi; Vaidya, Anil

    2016-01-01

    In many countries, hydropower development is rapidly becoming a focus of green growth policies. This represents a significant opportunity for ecosystem services-based land management that integrates environmental and development goals to benefit the hydropower sector and support economic growth. In this study, we present an approach for targeting ecosystem-provision investment in hydropower catchments coupled with hydrologic modeling to quantify the benefits of soil and water conservation act...

  5. Facilities and regionalization--emergency medical services systems.

    Science.gov (United States)

    Stewart, R D

    1990-02-01

    Advanced life support and the modern EMS system were born out of the hope that by extending hospital emergency facilities outside the bounds of the hospital, earlier and more intensive care could be provided to those patients requiring it. EMS systems have since left the nest and only recently, following a turbulent adolescence, is prehospital care returning as a partner with the medical facilities and physicians that presided over their modern origins. The next decade will see the continuing trend toward hospitals and practitioners regaining some influence in the design and direction of prehospital care.

  6. Railway Station Facilities in Rural and Urban Services Based on Observation and User Feedback

    Directory of Open Access Journals (Sweden)

    Mohd Masirin Mohd Idrus

    2016-01-01

    Full Text Available Public transport is one of the facilities available in Malaysia. Overwhelming demand from the community has demanded public transport as an alternative for some people to do their daily activities. The increasing of Malaysian population brought many problems to the environment especially traffic congestion problem. The Government spends a lot of money to overcome this problem [10]. Public transport has been upgraded to ensure user comfort. Most people in the city are more interested in using railway transport as traffic congestion and travel time accuracy is better than other public transport [1, 5]. To influence public demand, the facilities available at the train station should be complete [3, 5]. The choice of location for the study are Batu Gajah station (station 1 and Kluang station (station 2 for rural services while Bandar Tasik Selatan station (station 3 and KL Central station (station 4 for urban services. The results of this study showed that, based on data and information obtained from field survey work and the feedback questionnaires from users, basic facilities at railway stations surveyed for urban and rural services can be identified and listed. An analysis of the status of the facilities at railway stations can be established through the safety of passengers and observations in the field. The facilities available at the urban service station are more complete than in rural service station. Facilities at railway station should be improved to attract people using the facilities.

  7. Standards for Psychological Services in Long-Term Care Facilities.

    Science.gov (United States)

    Morrow-Howell, Nancy; Lichtenberg, Peter A.; Smith, Michael; Frazer, Deborah; Molinari, Victor; Rosowsky, Erlene; Crose, Royda; Stillwell, Nick; Kramer, Nanette; Hartman-Stein, Paula; Qualls, Sara; Salamon, Michael; Duffy, Michael; Parr, Joyce; Gallagher-Thompson, Dolores

    1998-01-01

    Describes the development of standards for psychological practice in long-term care facilities. The standards, which were developed by Psychologists in Long-Term Care, address provider characteristics, methods of referral, assessment practices, treatment, and ethical issues. Offers suggestions for use of the standards. (MKA)

  8. Practical IT service management a concise guide for busy executives

    CERN Document Server

    Thejendra, BS

    2008-01-01

    Practical IT Service Management is a clear, concise and to the point guide to implementing IT service management (ITSM). It is based on ITIL Version 3, one of the most widely accepted best-practice approaches to ITSM

  9. Customer Relationship Management and Hospital Service Quality in ...

    African Journals Online (AJOL)

    Customer Relationship Management and Hospital Service Quality in Nigeria. ... Relationship Management can be employed to bring about improve health service quality in Nigeria. ... EMAIL FREE FULL TEXT EMAIL FREE FULL TEXT

  10. The Research on Web Service based Network Management

    Directory of Open Access Journals (Sweden)

    Wenli Dong

    2010-07-01

    Full Text Available This paper proposes Web Service based network management. The Web Service based network management system is analyzed. It consists of network management layer, collaborative management implementation layer, and management function layer mainly. The complex management network tasks can be accomplished respectively by more than one Web Service distributed on Internet and the Web Services interchange information based on XML message. The SNMP/XML gateway and the translation between GDMO/ASN.1 and XML/Schema are designed and implemented to implement the integration between the legacy network management systems and the network management developed by Web Service technologies. The service management in Web Service based network management is discussed. Service composition/re-composition in Web Service based network management is analyzed based on the QoS requirements negotiation between the network management requirements and the statement of Web Service and network, OWL-S being used to described the network management requirements to discover the suitable Web Service, BPEL being used to describe the Web Service composition.

  11. Quality of the delivery services in health facilities in Northern Ethiopia.

    Science.gov (United States)

    Fisseha, Girmatsion; Berhane, Yemane; Worku, Alemayehu; Terefe, Wondwossen

    2017-03-09

    Substantial improvements have been observed in the coverage of and access to maternal health service, especially in skilled birth attendants, in Ethiopia. However, the quality of care has been lagging behind. Therefore, this study investigated the status of the quality of delivery services in Northern Ethiopia. A facility based survey was conducted from December 2014 to February 2015 in Northern Ethiopia. The quality of delivery service was assessed in 32 health facilities using a facility audit checklist, by reviewing delivery, by conducting in-depth interview and observation, and by conducting exit interviews with eligible mothers. Facilities were considered as 'good quality' if they scored positively on 75% of the quality indicators set in the national guidelines for all the three components; input (materials, infrastructure, and human resource), process (adherence to standard care procedures during intrapartum and immediate postpartum periods) and output (the mothers' satisfaction and utilization of lifesaving procedures). Overall 2 of 32 (6.3%) of the study facilities fulfilled all the three quality components; input, process and output. Two of the three components were assessed as good in 11 of the 32 (34.4%) health facilities. The input quality was the better of the other quality components; which was good in 21 out of the 32 (65.6%) health facilities. The process and output quality was good in only 10 of the 32 (31.3%) facilities. Only 6.3% of the studied health facilities had good quality in all three dimensions of quality measures that was done in accordance to the national delivery service guidelines. The most compromised quality component was the process. Systematic and sustained efforts need to be strengthened to improve all dimensions of quality in order to achieve the desired quality of delivery services and increase the proportion of births occurring in health facilities.

  12. Capacity of Health Facilities to Manage Hypertension in Mukono and Buikwe Districts in Uganda: Challenges and Recommendations.

    Directory of Open Access Journals (Sweden)

    Geofrey Musinguzi

    Full Text Available The burden of chronic diseases is increasing in both low- and middle-income countries. However, healthcare systems in low-income countries are inadequately equipped to deal with the growing disease burden, which requires chronic care for patients. The aim of this study was to assess the capacity of health facilities to manage hypertension in two districts in Uganda.In a cross-sectional study conducted between June and October 2012, we surveyed 126 health facilities (6 hospitals, 4 Health Center IV (HCIV, 23 Health Center III (HCIII, 41 Health Center II (HCII and 52 private clinics/dispensaries in Mukono and Buikwe districts in Uganda. We assessed records, conducted structured interviews with heads of facilities, and administered questionnaires to 271 health workers. The study assessed service provision for hypertension, availability of supplies such as medicines, guidelines and equipment, in-service training for hypertension, knowledge of hypertension management, challenges and recommendations.Of the 126 health facilities, 92.9% reported managing (diagnosing/treating patients with hypertension, and most (80.2% were run by non-medical doctors or non-physician health workers (NPHW. Less than half (46% of the facilities had guidelines for managing hypertension. A 10th of the facilities lacked functioning blood pressure devices and 28% did not have stethoscopes. No facilities ever calibrated their BP devices except one. About a half of the facilities had anti-hypertensive medicines in stock; mainly thiazide diuretics (46%, beta blockers (56% and calcium channel blockers (48.4%. Alpha blockers, mixed alpha & beta blockers and angiotensin II receptor antagonists were only stocked by private clinics/dispensaries. Most HCIIs lacked anti-hypertensive medicines, including the first line thiazide diuretics. Significant knowledge gaps in classification of patients as hypertensive were noted among respondents. All health workers (except 5, 1.9% indicated

  13. Sectoral innovation system foresight in practice: Nordic facilities management foresight

    DEFF Research Database (Denmark)

    Andersen, Per Dannemand; Dahl Andersen, Allan; Jensen, Per Anker

    2014-01-01

    A number of studies have explored the interconnection between the foresight literature and the innovation system literature. This paper adds to these studies by investigating how theoretical elements of the innovation system approach can contribute to the design and practice of foresight processes...... a proposal for a common Nordic facilities management research agenda. The paper finds that three elements of the innovation system literature are of particular interest for the practice of foresight: innovation systems and context dependency, learning and user-producer interactions, and the role of knowledge...... and knowledge production. These elements are embedded into a simple sectoral innovation system model (including actors, knowledge flows, and the strategic environment)....

  14. Readiness of health facilities to deliver safe male circumcision services in Tanzania: a descriptive study

    Directory of Open Access Journals (Sweden)

    Frank Felix Mosha

    2013-03-01

    Full Text Available Assessing the readiness of health facilities to deliver safe male circumcision services is more important in sub-Saharan Africa because of the inadequacy state of health facilities in many ways. The World Health Organization recommends that only facilities equipped with available trained staff, capable to perform at least minor surgery, able to offer minimum MC package and appropriate equipment for resuscitation, and compliant with requirements for sterilization and infection control should be allowed to deliver safe circumcision services. A cross-sectional study using quantitative data collection technique was conducted to assess the readiness of the health facilities to deliver safe circumcision services in selected districts of Tanzania. All hospitals, health centres and 30% of all dispensaries in these districts were selected to participate in the study. Face-toface questionnaires were administered to the heads of the health facilities and to health practitioners. Overall, 49/69 (59% of the facilities visited provided circumcision services and only 46/203 (24% of the health practitioners performed circumcision procedures. These were mainly assistant medical officers and clinical officers. The vast majority – 190/203 (95% – of the health practitioners require additional training prior to providing circumcision services. Most facilities – 63/69 (91% – had all basic supplies (gloves, basin, chlorine and waste disposal necessary for infection prevention, 44/69 (65% provided condoms, HIV counselling and testing, and sexuallytransmitted infections services, while 62/69 (90% had the capability to perform at least minor surgery. However, only 25/69 (36% and 15/69 (22% of the facilities had functioning sterilization equipment and appropriate resuscitation equipment, respectively. There is readiness for roll out of circumcision services; however, more practitioners need to be trained on circumcision procedures, demand forecasting

  15. MaROS: Information Management Service

    Science.gov (United States)

    Allard, Daniel A.; Gladden, Roy E.; Wright, Jesse J.; Hy, Franklin H.; Rabideau, Gregg R.; Wallick, Michael N.

    2011-01-01

    This software is provided by the Mars Relay Operations Service (MaROS) task to a variety of Mars projects for the purpose of coordinating communications sessions between landed spacecraft assets and orbiting spacecraft assets at Mars. The Information Management Service centralizes a set of functions previously distributed across multiple spacecraft operations teams, and as such, greatly improves visibility into the end-to-end strategic coordination process. Most of the process revolves around the scheduling of communications sessions between the spacecraft during periods of time when a landed asset on Mars is geometrically visible by an orbiting spacecraft. These relay sessions are used to transfer data both to and from the landed asset via the orbiting asset on behalf of Earth-based spacecraft operators. This software component is an application process running as a Java virtual machine. The component provides all service interfaces via a Representational State Transfer (REST) protocol over https to external clients. There are two general interaction modes with the service: upload and download of data. For data upload, the service must execute logic specific to the upload data type and trigger any applicable calculations including pass delivery latencies and overflight conflicts. For data download, the software must retrieve and correlate requested information and deliver to the requesting client. The provision of this service enables several key advancements over legacy processes and systems. For one, this service represents the first time that end-to-end relay information is correlated into a single shared repository. The software also provides the first multimission latency calculator; previous latency calculations had been performed on a mission-by-mission basis.

  16. Exploring Factors Affecting Emergency Medical Services Staffs' Decision about Transporting Medical Patients to Medical Facilities.

    Science.gov (United States)

    Ebrahimian, Abbasali; Seyedin, Hesam; Jamshidi-Orak, Roohangiz; Masoumi, Gholamreza

    2014-01-01

    Transfer of patients in medical emergency situations is one of the most important missions of emergency medical service (EMS) staffs. So this study was performed to explore affecting factors in EMS staffs' decision during transporting of patients in medical situations to medical facilities. The participants in this qualitative study consisted of 18 EMS staffs working in prehospital care facilities in Tehran, Iran. Data were gathered through semistructured interviews. The data were analyzed using a content analysis approach. The data analysis revealed the following theme: "degree of perceived risk in EMS staffs and their patients." This theme consisted of two main categories: (1) patient's condition' and (2) the context of the EMS mission'. The patent's condition category emerged from "physical health statuses," "socioeconomic statuses," and "cultural background" subcategories. The context of the EMS mission also emerged from two subcategories of "characteristics of the mission" and EMS staffs characteristics'. EMS system managers can consider adequate technical, informational, financial, educational, and emotional supports to facilitate the decision making of their staffs. Also, development of an effective and user-friendly checklist and scoring system was recommended for quick and easy recognition of patients' needs for transportation in a prehospital situation.

  17. Exploring Factors Affecting Emergency Medical Services Staffs’ Decision about Transporting Medical Patients to Medical Facilities

    Directory of Open Access Journals (Sweden)

    Abbasali Ebrahimian

    2014-01-01

    Full Text Available Transfer of patients in medical emergency situations is one of the most important missions of emergency medical service (EMS staffs. So this study was performed to explore affecting factors in EMS staffs’ decision during transporting of patients in medical situations to medical facilities. The participants in this qualitative study consisted of 18 EMS staffs working in prehospital care facilities in Tehran, Iran. Data were gathered through semistructured interviews. The data were analyzed using a content analysis approach. The data analysis revealed the following theme: “degree of perceived risk in EMS staffs and their patients.” This theme consisted of two main categories: (1 patient’s condition’ and (2 the context of the EMS mission’. The patent’s condition category emerged from “physical health statuses,” “socioeconomic statuses,” and “cultural background” subcategories. The context of the EMS mission also emerged from two subcategories of “characteristics of the mission” and EMS staffs characteristics’. EMS system managers can consider adequate technical, informational, financial, educational, and emotional supports to facilitate the decision making of their staffs. Also, development of an effective and user-friendly checklist and scoring system was recommended for quick and easy recognition of patients’ needs for transportation in a prehospital situation.

  18. 78 FR 15123 - Financial Management Service; Proposed Collection of Information: Accountable Official...

    Science.gov (United States)

    2013-03-08

    ... Fiscal Service Financial Management Service; Proposed Collection of Information: Accountable Official... Management Service, Fiscal Service, Treasury. ACTION: Notice and Request for comments. SUMMARY: The Financial.... ADDRESSES: Direct all written comments to Financial Management Service, Records and Information Management...

  19. EPA Facility Registry Service (FRS): FRS_ESF3

    Data.gov (United States)

    U.S. Environmental Protection Agency — This web service contains the following layers: WWTP -NPDES and WTP. The WWTP-NPDES facilties have associated CONTACTS, NAIP, SIC, and STATE IDs information. Layers...

  20. Primary health care facility infrastructure and services and the ...

    African Journals Online (AJOL)

    a Nutritional Intervention Research Unit, Medical Research Council ab Currently from Center of Excellence in Nutrition, North West ... Inadequate health services and an unhealthy environment are ..... Lack/shortage of diagnostic equipment.

  1. Tritium and ignition target management at the National Ignition Facility.

    Science.gov (United States)

    Draggoo, Vaughn

    2013-06-01

    Isotopic mixtures of hydrogen constitute the basic fuel for fusion targets of the National Ignition Facility (NIF). A typical NIF fusion target shot requires approximately 0.5 mmoles of hydrogen gas and as much as 750 GBq (20 Ci) of 3H. Isotopic mix ratios are specified according to the experimental shot/test plan and the associated test objectives. The hydrogen isotopic concentrations, absolute amounts, gas purity, configuration of the target, and the physical configuration of the NIF facility are all parameters and conditions that must be managed to ensure the quality and safety of operations. An essential and key step in the preparation of an ignition target is the formation of a ~60 μm thick hydrogen "ice" layer on the inner surface of the target capsule. The Cryogenic Target Positioning System (Cryo-Tarpos) provides gas handling, cyro-cooling, x-ray imaging systems, and related instrumentation to control the volumes and temperatures of the multiphase (solid, liquid, and gas) hydrogen as the gas is condensed to liquid, admitted to the capsule, and frozen as a single spherical crystal of hydrogen in the capsule. The hydrogen fuel gas is prepared in discrete 1.7 cc aliquots in the LLNL Tritium Facility for each ignition shot. Post-shot hydrogen gas is recovered in the NIF Tritium Processing System (TPS). Gas handling systems, instrumentation and analytic equipment, material accounting information systems, and the shot planning systems must work together to ensure that operational and safety requirements are met.

  2. 24 CFR 904.306 - Performing management services.

    Science.gov (United States)

    2010-04-01

    ... 24 Housing and Urban Development 4 2010-04-01 2010-04-01 false Performing management services. 904... Performing management services. The LHA may also contract with the HBA to perform some or all of the... such corporation. This corporation and the LHA shall then negotiate a management services contract...

  3. Management considerations in the care of elderly heart failure patients in long-term care facilities.

    Science.gov (United States)

    Heckman, George A; Boscart, Veronique M; McKelvie, Robert S

    2014-07-01

    Heart failure, a condition that affects up to 20% of older persons residing in long-term care facilities, is an important cause of morbidity, health service utilization and death. Effective and interprofessional heart failure care processes could potentially improve care, outcomes and quality of life and delay decline or hospital admission. This article reviews the clinical aspects of heart failure, and the challenges to the diagnosis and management of this condition in long-term care residents who are frail and are affected by multiple comorbidities.

  4. Final Environmental Planning Technical Report. Public Services and Facilities

    Science.gov (United States)

    1984-06-01

    modifications or additions will be made to 11 existing buildings. Approximately 400,000 square feet of floor space will be built or modified. A new road...capacity and adequacy, to characterize the level of service delivery in the ROI. Library service parameters analyzed were facili- ties ( floor and shelf space...Occupations Diesel Mechanics Safety Education Early Childhood Secretary Development Waiter- Waitress Welding-Gas, Arc, Heliarc University Parallel Areas

  5. Sustainability in facilities management: an overview of current research

    DEFF Research Database (Denmark)

    Nielsen, Susanne Balslev; Sarasoja, Anna-Liisa; Ramskov Galamba, Kirsten

    2016-01-01

    the emerging sub-discipline of sustainable facilities management (SFM) on research, an overview of current studies is needed. The purpose of this literature review is to provide exactly this overview. Design/methodology/approach: This article identifies and examines current research studies on SFM through...... indicated that the current research varies in focus, methodology and application of theory, and it was concluded that the current research primary addresses environmental sustainability, whereas the current research which takes an integrated strategic approach to SFM is limited. The article includes lists...... of reviewed journals and articles to support the further development of SFM in research and practice. Research limitations/implications: The literature review includes literature from 2007 to 2012, to manage the analytical process within the project period. However, with the current categorisation...

  6. The Added Value of Facilities Management: Concepts, Findings and Perspectives

    DEFF Research Database (Denmark)

    background information to understand the following chapters in this book. Research limitations: The chapter is mainly based on the experience and knowledge of the editors. It does not include original research but provides an introductory overview of the book. Originality/value: This chapter takes a look......Purpose: To explain the purpose and background of this book and introduce the three basic perspectives behind the research presented as well as the structure and editing process of the book. Methodology: The editors shared and discussed individual contributions to this chapter, based on their own...... expertise, the involvement in the process leading to this the book including a number of workshops, and a literature review of the development of their disciplinary fields: Facilities Management (FM), Corporate Real Estate Management (CREM) and Business to Business (B2B) Marketing. Findings: The difference...

  7. ESCO as Innovative Facilities Management in Danish Municipalities

    DEFF Research Database (Denmark)

    Jensen, Jesper Ole; Oesten, Pimmie; Balslev Nielsen, Susanne

     Purpose:  Increasing energy efficiency of existing buildings is high on the Facility Management (FM) agenda, therefore building owners and FM Managers need insight into a variety of organizational possibilities for energy renovation projects. This paper explores how ESCO can foster innovative...... changes in the municipal FM-function, including dissemination of their ESCO-competence to local building owners. Theory:  Theory of Public Innovation is used to see the new roles of local authorities in promoting energy renovations to building owners with a relatively limited FM-competence. Design....../methodology/approach: Since ESCO is relatively new in a Danish context; international experience is investigated through literature review to establish a conceptual frame. The study is based on recent Danish and international surveys, literature studies on ESCO and a case study of Kalundborg municipality combined...

  8. Impacts of building information modeling on facility maintenance management

    Energy Technology Data Exchange (ETDEWEB)

    Ahamed, Shafee; Neelamkavil, Joseph; Canas, Roberto [Centre for Computer-assisted Construction Technologies, National Research Council of Canada, London, Ontario (Canada)

    2010-07-01

    Building information modeling (BIM) is a digital representation of the physical and functional properties of a building; it has been used by construction professionals for a long time and stakeholders are now using it in different aspects of the building lifecycle. This paper intends to present how BIM impacts the construction industry and how it can be used for facility maintenance management. The maintenance and operations of buildings are in most cases still managed through the use of drawings and spreadsheets although life cycle costs of a building are significantly higher than initial investment costs; thus, the use of BIM could help in achieving a higher efficiency and so important benefits. This study is part of an ongoing research project, the nD modeling project, which aims at predicting building energy consumption with better accuracy.

  9. Contracting for Management: Assessing Management Capacity under Alternative Service Delivery Arrangements

    Science.gov (United States)

    Brown, Trevor; Potoski, Matt

    2006-01-01

    Contracting critics suggest that when governments outsource, they reduce their capacity to produce services and manage service delivery. In this paper, we decompose the service delivery decision into service production and service management components. When governments contract for service production, they may also choose to contract for a…

  10. Study on Service Level Management in Integrated Satellite Information Network

    Institute of Scientific and Technical Information of China (English)

    SHANG Rui-qiang; ZHAO Jian-li; WANG Guang-xing

    2005-01-01

    Integrated Satellite Information Network (ISIN) includes those nodes in space and those on ground. It is the way to realize the fusion of satellite communication and traditional network technology. A satellite network management system based on Multiplex Network Management Protocol (MNMP) has accomplished traditional management, such as configuration, performance and fault management. An architecture of Service Level Management (SLM) in ISIN is proposed, and a service topology management and Service Level Agreement (SLA) are deeply researched. At last, service security and fault management are briefly discussed, and a simulation system is accomplished.

  11. 25 CFR 170.806 - What is an IRR Transportation Facilities Maintenance Management System?

    Science.gov (United States)

    2010-04-01

    ... AND WATER INDIAN RESERVATION ROADS PROGRAM BIA Road Maintenance § 170.806 What is an IRR Transportation Facilities Maintenance Management System? An IRR Transportation Facilities Maintenance Management... 25 Indians 1 2010-04-01 2010-04-01 false What is an IRR Transportation Facilities...

  12. Analysis of fuel management in the KIPT neutron source facility

    Energy Technology Data Exchange (ETDEWEB)

    Zhong Zhaopeng, E-mail: zzhong@anl.gov [Nuclear Engineering Division, Argonne National Laboratory, 9700 South Cass Avenue, Argonne, IL 60439 (United States); Gohar, Yousry; Talamo, Alberto [Nuclear Engineering Division, Argonne National Laboratory, 9700 South Cass Avenue, Argonne, IL 60439 (United States)

    2011-05-15

    Research highlights: > Fuel management of KIPT ADS was analyzed. > Core arrangement was shuffled in stage wise. > New fuel assemblies was added into core periodically. > Beryllium reflector could also be utilized to increase the fuel life. - Abstract: Argonne National Laboratory (ANL) of USA and Kharkov Institute of Physics and Technology (KIPT) of Ukraine have been collaborating on the conceptual design development of an experimental neutron source facility consisting of an electron accelerator driven sub-critical assembly. The neutron source driving the sub-critical assembly is generated from the interaction of 100 KW electron beam with a natural uranium target. The sub-critical assembly surrounding the target is fueled with low enriched WWR-M2 type hexagonal fuel assemblies. The U-235 enrichment of the fuel material is <20%. The facility will be utilized for basic and applied research, producing medical isotopes, and training young specialists. With the 100 KW electron beam power, the total thermal power of the facility is {approx}360 kW including the fission power of {approx}260 kW. The burnup of the fissile materials and the buildup of fission products continuously reduce the system reactivity during the operation, decrease the neutron flux level, and consequently impact the facility performance. To preserve the neutron flux level during the operation, the fuel assemblies should be added and shuffled for compensating the lost reactivity caused by burnup. Beryllium reflector could also be utilized to increase the fuel life time in the sub-critical core. This paper studies the fuel cycles and shuffling schemes of the fuel assemblies of the sub-critical assembly to preserve the system reactivity and the neutron flux level during the operation.

  13. 78 FR 9431 - Shaw AREVA MOX Services, LLC (Mixed Oxide Fuel Fabrication Facility); Order Approving Indirect...

    Science.gov (United States)

    2013-02-08

    ... COMMISSION [NRC-2011-0081; Docket No. 70-3098; Construction Authorization No. CAMOX-001] Shaw AREVA MOX... Construction Authorization I Shaw AREVA MOX Services, LLC (MOX Services) holds Construction ] Authorization (CA) CAMOX-001 for construction of a Mixed Oxide (MOX) Fuel Fabrication Facility (MFFF) at the...

  14. 42 CFR 424.27 - Requirements for comprehensive outpatient rehabilitation facility (CORF) services.

    Science.gov (United States)

    2010-10-01

    ... for respiratory therapy services and every 90 days for physical therapy, occupational therapy, and... 42 Public Health 3 2010-10-01 2010-10-01 false Requirements for comprehensive outpatient rehabilitation facility (CORF) services. 424.27 Section 424.27 Public Health CENTERS FOR MEDICARE & MEDICAID...

  15. A cross-monotonic cost sharing method for the facility location game with service installation costs

    Institute of Scientific and Technical Information of China (English)

    XU DaChuan

    2009-01-01

    In this paper, we consider the metric uncapacitated facility location game with service installation costs. Our main result is an 11-approximate cross-monotonic cost-sharing method under the assumption that the installation cost depends only on the service type.

  16. A cross-monotonic cost sharing method for the facility location game with service installation costs

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    In this paper,we consider the metric uncapacitated facility location game with service installation costs. Our main result is an 11-approximate cross-monotonic cost-sharing method under the assumption that the installation cost depends only on the service type.

  17. 18 CFR 157.18 - Applications to abandon facilities or service; exhibits.

    Science.gov (United States)

    2010-04-01

    ... 18 Conservation of Power and Water Resources 1 2010-04-01 2010-04-01 false Applications to abandon facilities or service; exhibits. 157.18 Section 157.18 Conservation of Power and Water Resources FEDERAL..., Concerning Any Operation, Sales, Service, Construction, Extension, Acquisition or Abandonment §...

  18. Management plan for Facility Effluent Monitoring Plan activities

    Energy Technology Data Exchange (ETDEWEB)

    Nickels, J.M.; Pratt, D.R.

    1991-08-01

    The DOE/RL 89-19, United States Department of Energy-Richland Operations Office Environmental Protection Implementation Plan (1989), requires the Hanford Site to prepare an Environmental Monitoring Plan (EMP) by November 9, 1991. The DOE/EH-0173T, Environmental Regulatory Guide for Radiological Effluent Monitoring and Environmental Surveillance (1991), provides additional guidance and requires implementation of the EMP within 36 months of the effective data of the rule. DOE Order 5400.1, General Environmental Protection Program, requires each US Department of Energy (DOE) site, facility, or activity that uses, generates, releases, or manages significant quantities of hazardous materials to prepare an EMP. This EMP is to identify and discuss two major activities: (1) effluent monitoring and (2) environmental surveillance. At the Hanford Site, the site-wide EMP will consist of the following elements: (1) A conceptual plan addressing effluent monitoring and environmental surveillance; (2) Pacific Northwest Laboratory (PNL) site-wide environmental surveillance program; (3) Westinghouse Hanford Company (Westinghouse Hanford) effluent monitoring program consisting of the near-field operations environmental monitoring activities and abstracts of each Facility Effluent Monitoring Plan (FEMP). This management plan addresses the third of these three elements of the EMP, the FEMPs.

  19. Service Management Database for DSN Equipment

    Science.gov (United States)

    Zendejas, Silvino; Bui, Tung; Bui, Bach; Malhotra, Shantanu; Chen, Fannie; Wolgast, Paul; Allen, Christopher; Luong, Ivy; Chang, George; Sadaqathulla, Syed

    2009-01-01

    This data- and event-driven persistent storage system leverages the use of commercial software provided by Oracle for portability, ease of maintenance, scalability, and ease of integration with embedded, client-server, and multi-tiered applications. In this role, the Service Management Database (SMDB) is a key component of the overall end-to-end process involved in the scheduling, preparation, and configuration of the Deep Space Network (DSN) equipment needed to perform the various telecommunication services the DSN provides to its customers worldwide. SMDB makes efficient use of triggers, stored procedures, queuing functions, e-mail capabilities, data management, and Java integration features provided by the Oracle relational database management system. SMDB uses a third normal form schema design that allows for simple data maintenance procedures and thin layers of integration with client applications. The software provides an integrated event logging system with ability to publish events to a JMS messaging system for synchronous and asynchronous delivery to subscribed applications. It provides a structured classification of events and application-level messages stored in database tables that are accessible by monitoring applications for real-time monitoring or for troubleshooting and analysis over historical archives.

  20. National Ignition Facility Risk Management Plan, Revision 2

    Energy Technology Data Exchange (ETDEWEB)

    Brereton, S J

    2002-06-01

    The National Ignition Facility (NIF) Risk Management Plan (LLNL, 1997a) was originally prepared in 1997 in accordance with the Department of Energy (DOE) Life Cycle Asset Management Good Practice Guide (DOE, 1996a) and supported NIF Critical Decision 3, approval to initiate construction (DOE, 1997a). The plan was updated in 1998 to reflect realized risks such as the finding and successful clean up of polychlorinated biphenyl (PCB)-filled electrical capacitors at the NIF excavation during initial construction and the litigation of the Programmatic Environmental Impact Statement for Stockpile Stewardship (DOE, 1996b) by a group of non-governmental organizations led by the Natural Resources Defense Council. The current update of the Risk Management Plan brings it into compliance with the applicable DOE Orders and Standards and addresses new risks, such as assuring safety during the period when construction, special equipment installation, and commissioning are occurring simultaneously at the NIF site, and the extensive use of models to manage technical performance risk. The objectives of the updated plan are to: (1) Identify the risks to the completion of the Project in terms of meeting performance and regulatory requirements, ES&H, cost, and schedule; (2) Assess or the risks in terms of likelihood of occurrence and their impact potential relative to technical performance, ES&H, costs, and schedule; and (3) Address suitable risk mitigation measures for each identified risk.

  1. Export Products and Services Quality Management

    Directory of Open Access Journals (Sweden)

    Constanta Aurelia Chitiba

    2011-05-01

    Full Text Available Quality became the management imperative in the last time and will continue to be the key to success in the future. We often see the words “quality first”, and demands for quality invade every sphere of activity, from the motor vehicles we drive, to the domestic appliances we use, the food we eat and, of course, the products and services we import and export. Quality represents the goal of every business and it is focused on the customer. Satisfying the requirements of the customer is a dynamic activity: both customers and their needs are changing continuous and the suppliers have to recognize this. When it comes to international trade, no exporting country can afford to compromise on quality. The current global economic climate calls for export marketing and promotion efforts with assurances of superior and consistent quality in products and services, rather associated with lower prices.

  2. Analysis of Service Records Management Systems for Rescue and Retention of Cultural Resource Documents

    Science.gov (United States)

    2009-06-01

    three service branches as of January 2008, our data capture point . Both the records management systems and the in- dividual record types may have...facility; the U.S. Army Military Academy at West Point , NY, and the Na- tional Aeronautics and Space Administration (NASA) maintain their own archive...Criminal Investigative Service HQ, (Code 27D) 716 Sicard Street SE, Suite 2000 Washington Navy Yard Washington DC 20388-5380 202-433-9505

  3. A Customer Service Management Architecture for the Internet

    NARCIS (Netherlands)

    Sprenkels, Ron; Pras, Aiko; van Beijnum, Bernhard J.F.; de Goede, Leo; Ambler, Anthony; Calo, Seraphin B.; Kar, Gautam

    2000-01-01

    Managing services on the Internet is becoming more and more complex and time consuming for service providers since services are increasing both in number and complexity. Also the number of users per service is going up. A solution to this problem is to allow the service users themselves to partly

  4. [Health services waste management: a biosafety issue].

    Science.gov (United States)

    Garcia, Leila Posenato; Zanetti-Ramos, Betina Giehl

    2004-01-01

    The subject of "health services waste" is controversial and widely discussed. Biosafety, the principles of which include safeguarding occupational health, community health, and environmental safety, is directly involved in the issue of medical waste management. There are controversies as to the risks posed by medical waste, as evidenced by diverging opinions among authors: some advocate severe approaches on the basis that medical waste is hazardous, while others contend that the potential for infection from medical waste is nonexistent. The Brazilian National Health Surveillance Agency (ANVISA) has published resolution RDC 33/2003 to standardize medical waste management nationwide. There is an evident need to implement biosafety procedures in this area, including heath care workers' training and provision of information to the general population.

  5. WIPP Facility Work Plan for Solid Waste Management Units

    Energy Technology Data Exchange (ETDEWEB)

    Washington TRU Solutions LLC

    2000-02-25

    This Facility Work Plan (FWP) has been prepared as required by Module VII,Section VII.M.1 of the Waste Isolation Pilot Plant (WIPP) Hazardous Waste Permit, NM4890139088-TSDF (the Permit); (NMED, 1999a). This work plan describes the programmatic facility-wide approach to future investigations at Solid Waste Management Units (SWMUs) and Areas of Concern (AOCs) specified in the Permit. This FWP addresses the current Permit requirements. It uses the results of previous investigations performed at WIPP and expands the investigations as required by the Permit. As an alternative to the Resource Conservation and Recovery Act (RCRA) Facility Investigation (RFI) specified in Module VII of the Permit, current New Mexico Environment Department (NMED) guidance identifies an Accelerated Corrective Action Approach (ACAA) that may be used for any SWMU or AOC (NMED, 1998). This accelerated approach is used to replace the standard RFI Work Plan and Report sequence with a more flexible decision-making approach. The ACAA process allows a Facility to exit the schedule of compliance contained in the Facility’s Hazardous and Solid Waste Amendments (HSWA) permit module and proceed on an accelerated time frame. Thus, the ACAA process can be entered either before or after an RFI Work Plan. According to NMED’s guidance, a facility can prepare an RFI Work Plan or Sampling and Analysis Plan (SAP) for any SWMU or AOC (NMED, 1998). Based on this guidance, a SAP constitutes an acceptable alternative to the RFI Work Plan specified in the Permit. The scope of work for the RFI Work Plan or SAP is being developed by the Permittees. The final content of the RFI Work Plan or SAP will be coordinated with the NMED for submittal on May 24, 2000. Specific project-related planning information will be included in the RFI Work Plan or SAP. The SWMU program at WIPP began in 1994 under U.S. Environmental Protection Agency (EPA) regulatory authority. NMED subsequently received regulatory authority from EPA

  6. Rapid assessment of infrastructure of primary health care facilities - a relevant instrument for health care systems management.

    Science.gov (United States)

    Scholz, Stefan; Ngoli, Baltazar; Flessa, Steffen

    2015-05-01

    Health care infrastructure constitutes a major component of the structural quality of a health system. Infrastructural deficiencies of health services are reported in literature and research. A number of instruments exist for the assessment of infrastructure. However, no easy-to-use instruments to assess health facility infrastructure in developing countries are available. Present tools are not applicable for a rapid assessment by health facility staff. Therefore, health information systems lack data on facility infrastructure. A rapid assessment tool for the infrastructure of primary health care facilities was developed by the authors and pilot-tested in Tanzania. The tool measures the quality of all infrastructural components comprehensively and with high standardization. Ratings use a 2-1-0 scheme which is frequently used in Tanzanian health care services. Infrastructural indicators and indices are obtained from the assessment and serve for reporting and tracing of interventions. The tool was pilot-tested in Tanga Region (Tanzania). The pilot test covered seven primary care facilities in the range between dispensary and district hospital. The assessment encompassed the facilities as entities as well as 42 facility buildings and 80 pieces of technical medical equipment. A full assessment of facility infrastructure was undertaken by health care professionals while the rapid assessment was performed by facility staff. Serious infrastructural deficiencies were revealed. The rapid assessment tool proved a reliable instrument of routine data collection by health facility staff. The authors recommend integrating the rapid assessment tool in the health information systems of developing countries. Health authorities in a decentralized health system are thus enabled to detect infrastructural deficiencies and trace the effects of interventions. The tool can lay the data foundation for district facility infrastructure management.

  7. Health facility committees and facility management - exploring the nature and depth of their roles in Coast Province, Kenya.

    Science.gov (United States)

    Goodman, Catherine; Opwora, Antony; Kabare, Margaret; Molyneux, Sassy

    2011-09-22

    Community participation has been emphasized internationally as a way of enhancing accountability, as well as a means to enhance health goals in terms of coverage, access and effective utilization. In rural health facilities in Kenya, initiatives to increase community accountability have focused on Health Facility Committees (HFCs). In Coast Province the role of HFCs has been expanded with the introduction of direct funding of rural facilities. We explored the nature and depth of managerial engagement of HFCs at the facility level in two rural districts in this Coastal setting, and how this has contributed to community accountability We conducted structured interviews with the health worker in-charge and with patients in 30 health centres and dispensaries. These data were supplemented with in-depth interviews with district managers, and with health workers and HFC members in 12 health centres and dispensaries. In-depth interviews with health workers and HFC members included a participatory exercise to stimulate discussion of the nature and depth of their roles in facility management. HFCs were generally functioning well and played an important role in facility operations. The breadth and depth of engagement had reportedly increased after the introduction of direct funding of health facilities which allowed HFCs to manage their own budgets. Although relations with facility staff were generally good, some mistrust was expressed between HFC members and health workers, and between HFC members and the broader community, partially reflecting a lack of clarity in HFC roles. Moreover, over half of exit interviewees were not aware of the HFC's existence. Women and less well-educated respondents were particularly unlikely to know about the HFC. There is potential for HFCs to play an active and important role in health facility management, particularly where they have control over some facility level resources. However, to optimise their contribution, efforts are needed to

  8. Health facility committees and facility management - exploring the nature and depth of their roles in Coast Province, Kenya

    Directory of Open Access Journals (Sweden)

    Kabare Margaret

    2011-09-01

    Full Text Available Abstract Background Community participation has been emphasized internationally as a way of enhancing accountability, as well as a means to enhance health goals in terms of coverage, access and effective utilization. In rural health facilities in Kenya, initiatives to increase community accountability have focused on Health Facility Committees (HFCs. In Coast Province the role of HFCs has been expanded with the introduction of direct funding of rural facilities. We explored the nature and depth of managerial engagement of HFCs at the facility level in two rural districts in this Coastal setting, and how this has contributed to community accountability Methods We conducted structured interviews with the health worker in-charge and with patients in 30 health centres and dispensaries. These data were supplemented with in-depth interviews with district managers, and with health workers and HFC members in 12 health centres and dispensaries. In-depth interviews with health workers and HFC members included a participatory exercise to stimulate discussion of the nature and depth of their roles in facility management. Results HFCs were generally functioning well and played an important role in facility operations. The breadth and depth of engagement had reportedly increased after the introduction of direct funding of health facilities which allowed HFCs to manage their own budgets. Although relations with facility staff were generally good, some mistrust was expressed between HFC members and health workers, and between HFC members and the broader community, partially reflecting a lack of clarity in HFC roles. Moreover, over half of exit interviewees were not aware of the HFC's existence. Women and less well-educated respondents were particularly unlikely to know about the HFC. Conclusions There is potential for HFCs to play an active and important role in health facility management, particularly where they have control over some facility level resources

  9. A quarter of a century of electrical engineering and facility management. Academic Centre Rotterdam-Dijkzigt; Een kwart eeuw elektrotechniek en faciliteiten management

    Energy Technology Data Exchange (ETDEWEB)

    Van Blaricum, W.

    1999-12-01

    The 1975/1976 Annual Report of what was then called the Academisch Ziekenhuis Dijkzigt (Dijkzigt University Hospital) states: 'As the name indicates, the business services (nowadays called facility management) work on a 'commercial' footing: based on the use of modern techniques and methods, they seek to ensure that the business is run economically and smoothly'. In this article attention is paid to the importance of the emergence of digital microelectronics, the modern branch of electrical engineering, for facilities management. The ever more powerful and cheaper computers, PCs and microprocessors have made it possible over the years to manage facilities increasingly effectively and clearly. This has made possible an economical, reliable and smooth business operation. 5 refs.

  10. Professional technical support services for the Mining Equipment Test Facility. First annual technical progress report, April 14-September 30, 1981

    Energy Technology Data Exchange (ETDEWEB)

    Garson, R C

    1981-10-01

    The Department of Energy recently began the operation of its Mining Equipment Test Facility. One component at that facility is the highly sophisticated Mine Roof Simulator (MRS) for research and development of roof support equipment. Because of its previous experience, the University of Pittsburgh was contracted to assist the Facilities Manager by providing professional technical support services, principally for the MRS. This technical progress report briefly describes the services provided during the reporting period and planned for the next period. No significant technical disclosures of interest to those not associated with the MRS are contained herein. One of the four units of the US government-owned METF is the Mine Roof Simulator. This unique $10 million test facility was designed to simulate underground mine roof loads and motions. The MRS is a hybrid, analog-digital, computer-controlled, closed-loop, electro-hydraulic, research device capable of applying either loads or displacements in the vertical and one horizontal axis. Its vertical capacity of 3,000,000 pounds can be applied over its 20 by 20 foot active test area. The horizontal load capacity is 1,600,000 pounds. It can simulate coal seam heights of up to 16 feet. Automatic data acquisition and real time display are provided. The most modern, sophisticated technology was used in its design and construction.

  11. Professionelles Learning Service Management an Hochschulen

    Science.gov (United States)

    Baume, Matthias; Rathmayer, Sabine; Gergintchev, Ivan; Schulze, Elvira

    Aufbauend auf den Großteils bereits geschaffenen eLearning Infrastrukturen für eine moderne Organisation stehen nahezu alle Hochschulen vor der Aufgabe, geeignete Lern- und Wissensmanagementkonzepte in Hinblick auf die Dienstgüte und den Anwenderbezug zu realisieren. Ein möglicher Lösungsansatz ist dabei die Entwicklung und Umsetzung eines Rahmenkonzeptes zur Verbesserung und Weiterentwicklung der Lehr-/Lernprozesse für Dozenten und Studenten am Beispiel bereits vorhandener und etablierter Service-Management-Konzepte. Übertragen auf die universitäre Organisation und Lehre, wäre ein derartiges Rahmenwerk zur Planung, Erbringung und Unterstützung von Lehr-/Lerndienstleistungen mit Einbezug der wichtigsten Lehr-/Lernprozesse ein dringend benötigter und fundamentaler Schritt hin zu einer schrittweisen Professionalisierung und Verbesserung der Hochschullehre. Der Beitrag erschließt eine Konzeptskizze für professionelles Learning Service Management an Hochschulen und gibt einen Ausblick auf die mögliche Vorgehensweise bei dessen Implementierung und Evaluierung.

  12. Ecosystem services in risk assessment and management. ...

    Science.gov (United States)

    The ecosystem services (ES) concept holds much promise for environmental decision making. Even so, the concept has yet to gain full traction in the decisions and policies of environmental agencies in the United States, Europe, and elsewhere. Here we examine the opportunities for and implications of including ES in risk assessments and the risk management decisions that they inform. We assert that use of ES will: 1) lead to more comprehensive environmental protection; 2) help to articulate the benefits of environmental decisions, policies, and actions; 3) better inform the derivation of environmental quality standards; 4) enable integration of human health and ecological risk assessment; and 5) facilitate horizontal integration of policies, regulations, and programs. We provide the technical basis and supporting rationale for each assertion, relying on examples taken from experiences in the United States and European Union. Specific recommendations are offered for use of ES in risk assessment and risk management, and issues and challenges to advancing use of ES are described along with some of the science needed to improve the value of the ES concept to environmental protection. This paper is one of 4 papers generated from the 2014 Pellston Workshop “Ecosystem Services, Environmental Stressors and Decision Making,” organized jointly by the Society of Environmental Toxicology and Chemistry and the Ecological Society of America. The main workshop objective was

  13. MicroArray Facility: a laboratory information management system with extended support for Nylon based technologies

    Directory of Open Access Journals (Sweden)

    Beaudoing Emmanuel

    2006-09-01

    Full Text Available Abstract Background High throughput gene expression profiling (GEP is becoming a routine technique in life science laboratories. With experimental designs that repeatedly span thousands of genes and hundreds of samples, relying on a dedicated database infrastructure is no longer an option. GEP technology is a fast moving target, with new approaches constantly broadening the field diversity. This technology heterogeneity, compounded by the informatics complexity of GEP databases, means that software developments have so far focused on mainstream techniques, leaving less typical yet established techniques such as Nylon microarrays at best partially supported. Results MAF (MicroArray Facility is the laboratory database system we have developed for managing the design, production and hybridization of spotted microarrays. Although it can support the widely used glass microarrays and oligo-chips, MAF was designed with the specific idiosyncrasies of Nylon based microarrays in mind. Notably single channel radioactive probes, microarray stripping and reuse, vector control hybridizations and spike-in controls are all natively supported by the software suite. MicroArray Facility is MIAME supportive and dynamically provides feedback on missing annotations to help users estimate effective MIAME compliance. Genomic data such as clone identifiers and gene symbols are also directly annotated by MAF software using standard public resources. The MAGE-ML data format is implemented for full data export. Journalized database operations (audit tracking, data anonymization, material traceability and user/project level confidentiality policies are also managed by MAF. Conclusion MicroArray Facility is a complete data management system for microarray producers and end-users. Particular care has been devoted to adequately model Nylon based microarrays. The MAF system, developed and implemented in both private and academic environments, has proved a robust solution for

  14. ITIL V3 service strategy a management guide

    CERN Document Server

    Van Bon, Jan

    2008-01-01

    The Management Guides are a concise summary of the 'Foundations of IT Service Management based on ITIL V3'. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the 'lifecycle' approach? English version available: June 2008 Dutch, French, Spanish, German available July 2008.

  15. A distributed data base management facility for the CAD/CAM environment

    Science.gov (United States)

    Balza, R. M.; Beaudet, R. W.; Johnson, H. R.

    1984-01-01

    Current/PAD research in the area of distributed data base management considers facilities for supporting CAD/CAM data management in a heterogeneous network of computers encompassing multiple data base managers supporting a variety of data models. These facilities include coordinated execution of multiple DBMSs to provide for administration of and access to data distributed across them.

  16. A distributed data base management facility for the CAD/CAM environment

    Science.gov (United States)

    Balza, R. M.; Beaudet, R. W.; Johnson, H. R.

    1984-01-01

    Current/PAD research in the area of distributed data base management considers facilities for supporting CAD/CAM data management in a heterogeneous network of computers encompassing multiple data base managers supporting a variety of data models. These facilities include coordinated execution of multiple DBMSs to provide for administration of and access to data distributed across them.

  17. Database management for a gynecologic oncology service.

    Science.gov (United States)

    Benjamin, I; Noumoff, J S; Carlson, J A; Giuntoli, R L; Morgan, M; Mikuta, J J

    1990-09-01

    With the ready availability of powerful desktop computers, the ability to manage large clinical databases has become practical. A computer can enhance the capability of a gynecologic oncology service to catalog, recall, and analyze data about patients, tumors, and therapies. While commercially available database packages can be used for this purpose, we have developed a custom database for tracking the clinical activity of a busy gynecologic oncology service. The system catalogs data about patients, admissions, tumors, and therapeutic modalities and uses this information to generate several useful reports. The reports are used for daily patient care, fellow and resident case statistics, and clinical research. What is unique about the system is that it is optimized for ease of use. The development of this tumor registry, its user friendliness, and advantages over a manual recordkeeping system are described. Unlike other tumor registries, our system is utilized on a daily basis for patient care. Therefore, the data being entered have an immediate usefulness in addition to being simultaneously added to the tumor register for retrospective clinical research. One may hypothesize that it would be useful if all gynecologic oncology services used a common computerized tumor registry that could allow for the sharing of information on a national or global scale.

  18. The Implementation of Performance Measurement System (PMS: Malaysian Facilities Management (FM Industry

    Directory of Open Access Journals (Sweden)

    Myeda N.E.

    2014-01-01

    Full Text Available Performance Measurement System (PMS is an effective performance measurement tool and technique that is being widely implemented in the global industries. Literature has suggested the significant contributions of its implementation in enhancing the strategic service delivery and performance. However, there is little study undertaken to explore the PMS implementation in Facilities Management (FM industry, particularly focusing on Malaysia. This study explores the PMS practice among FM practitioners and their knowledge in Performance Measurement (PM generally. Findings from this study also proposed the 20 contributing factors that the FM practitioners believed are the barriers in implementing PMS. This research also suggests the future research opportunities in developing a PMS framework that can be used as guidance for FM service delivery in Malaysia.

  19. Servqual potential for quality management in hotel services

    Directory of Open Access Journals (Sweden)

    Kateřina Ryglová

    2012-01-01

    Full Text Available The aim of the paper is to present possibilities and specifications of using the Servqual method in service quality management in hotel industry. The Servqual method works on the definition of five dimensions of a service quality: tangibles, reliability, responsiveness, assurance and empathy. It is based on so called Gap analysis that crucially comes out of the discrepancy between a customer’s expectation and perception. Demonstrating the practical application of Servqual in hotel business is also a part of the paper, as well as verifying possibilities of customer satisfaction quantification with the help of the Gap model, evaluating general applicability and presenting suggestions for possible adaptations and further utilization in the branch of tourism. Input data necessary for the gap analysis have been gained by force of a primary field-research with the help of a quantitative research via questionnaire. The results of Servqual score for individual dimensions of service quality have also been used to calculate a total weighted score that for the examined hotel reached the value of −0.07. This shows that the discrepancy between expectations and perceptions of the hotel guests is minimal. However, the calculation of this score would be of a higher importance if we wanted to compare more accommodation facilities mutually or possibly to follow the development of this index in time.

  20. Mixed Waste Management Facility groundwater monitoring report, First quarter 1994

    Energy Technology Data Exchange (ETDEWEB)

    1994-06-01

    During first quarter 1994, nine constituents exceeded final Primary Drinking Water Standards in groundwater samples from downgradient monitoring wells at the Mixed Waste Management Facility, the Old Burial Ground, the E-Area Vaults, the proposed Hazardous Waste/Mixed Waste Disposal Vaults, and the F-Area Sewage Sludge Application Site. As in previous quarters, tritium and trichloroethylene were the most widespread elevated constituents. Chloroethene (vinyl chloride), copper, 1,1-dichloroethylene, lead, mercury, nonvolatile beta, or tetrachloroethylene also exceeded standards in one or more wells. Elevated constituents were found in numerous Aquifer Zone IIB{sub 2} (Water Table) and Aquifer Zone IIB{sub 1}, (Barnwell/McBean) wells and in one Aquifer Unit IIA (Congaree) well. The groundwater flow directions and rates in the three hydrostratigraphic units were similar to those of previous quarters.

  1. Realising the potential of shared space in facilities management

    DEFF Research Database (Denmark)

    Brinkø, Rikke

    of shared space, building towards a new method for efficient and sustainable facilities management operation of buildings and properties. The practical part is focused on connecting this new knowledge to practical applications and developing tools that can be used to work with shared spaces in a practice...... in general, as well as the work having gone in to the development of the typology, and combines it with a number of practical steps to be taken co-created with practitioners. Through this combination it presents a complete guide to working with shared space in a municipal real-estate portfolio, from...... identifying potential on a portfolio level to evaluating the final result after the space has been taken into use. Through the process of identifying these key aspects of shared space and the study of the intricate processes involved, three themes, territoriality, involvement and practicalities, were...

  2. Assessment of Utilization of Internet Facilities Among Pre-Service Teachers in University of Ilorin, Nigeria

    Directory of Open Access Journals (Sweden)

    Oyeronke Olufunmilola OGUNLADE

    2015-07-01

    Full Text Available The use of the Internet can further equip teachers by providing them with the latest information on their discipline. The purpose of technology in teacher training is to provide pre-service teachers with the capability of integrating computer technologies into curriculum and instructional activities.This study therefore assessed the internet facilities among pre-service teachers in the University of Ilorin in Nigeria. The use of internet facilities based on gender was also examined. The instrument used was a questionnaire. All pre-service teachers in the Faculty of Education, University of Ilorin were the population for the study. Some 150 students in 400 level were randomly sampled (89 males, 61 females. Frequency counts and percentage were used to answer three research questions while the independent t-test statistic was used to test the hypothesis. The results show that: 80% of the respondents had a positive attitude toward the use of internet facilities, 62% agreed that males were more internet literate; and there was no significant difference between male and female in the use of internet facilities. Based on the findings, it was recommended that training should be emphasized for pre-service teachers, female pre-service teachers should be encouraged to be part of change and pre-service teachers should learn to balance their time.

  3. The theoretical justification of civil service professional space management

    Directory of Open Access Journals (Sweden)

    O. M. Terentiev

    2014-04-01

    Full Text Available The article develops the basic theoretical principles concerning the practical aspects of a civil service professional space. Development of the theoretical foundations of civil service professional space management provides for Public Administration new, more comprehensive methodological tools for adequately analysis and management of both social and professional processes in the public service, and ongoing process in the subspaces, fields and environments of all professions. Civil service professional space defines the main parameters and directions of public service, and professional environment of public authorities. As a space of common activity it requires special development and management. The author describes the content of functions for civil service professional space management, and provides appropriate practical recommendations. It is concluded that the civil service professional space should be the top point for analysis, forecasting, planning, implementation and decision-making in the civil service management in Ukraine.

  4. Green Facility Management in a Shanghai Office Building : A Case Study of the "Asia Building"

    OpenAIRE

    Yunqing, Liang

    2011-01-01

    This paper aims to explore how well green facility management has performed in Shanghai office building and finds the possible way to improve the situation. Together with two interviews, questionnaire based on benchmarking approach is conducted in a case study of the Asia Building, which lead to the conclusion that green facility management has done a fair work in Asia Building, and suggestions that laws and regulations related to green facility management should be established; governmental ...

  5. Availability of Youth Services in U.S. Mental Health Treatment Facilities.

    Science.gov (United States)

    Cummings, Janet R; Case, Brady G; Ji, Xu; Marcus, Steven C

    2016-09-01

    Despite concern about access to mental health (MH) services for youth, little is known about the specialty treatment infrastructure serving this population. We used national data to examine which types of MH treatment facilities (hospital- and community-based) were most likely to offer youth services and which types of communities were most likely to have this infrastructure. Larger (p < 0.001) and privately owned (p < 0.001) facilities were more likely to offer youth services. Rural counties, counties in which a majority of residents were nonwhite, and/or counties with a higher percentage of uninsured residents were less likely to have a community-based MH treatment facility that served youth (p < 0.001).

  6. Regulating food service in North Carolina's long-term care facilities.

    Science.gov (United States)

    DePorter, Cindy H

    2005-01-01

    Other commentaries in this issue of the North Carolina Medical Journal describe innovative food and dining practices in some of our state's long-term care facilities. Federal and state regulations do not prohibit these innovations, and DFS supports the concept of "enhancements" of the dining experience in these facilities. The Division of Facilities Services, therefore, encourages facilities to assess and operationalize various dining methods, allowing residents to select their foods, dining times, dining partners, and other preferences. The regulations allow facilities to utilize innovative dining approaches, such as buffet lines, or family-style serving options, which allow residents to order at the table as they would in a restaurant. The regulations do not dictate whether facilities should serve food to residents on trays, in buffet lines, or in a family style. While there are many regulations, they leave room for innovative new ideas as long as these ideas do not compromise resident health or safety.. Food consumption and the dining experience are an integral part of the resident's life in a nursing facility. It is important that resident preferences are being honored, and the dining experience is as pleasant and home-like as possible. The facility's responsibility is to provide adequate nutrition and hydration that assures the resident is at his/her highest level of functioning emotionally, functionally, and physically. Meeting the unique needs of each resident in a facility can be a daunting task, but one of immense importance to the quality long-term care.

  7. 75 FR 42486 - Financial Management Service; Proposed Collection of Information: Authorization Agreement for...

    Science.gov (United States)

    2010-07-21

    ... Fiscal Service Financial Management Service; Proposed Collection of Information: Authorization Agreement for Preauthorized Payment (SF 5510) AGENCY: Financial Management Service, Fiscal Service, Treasury. ACTION: Notice and request for comments. SUMMARY: The Financial Management Service, as part of its...

  8. 77 FR 34127 - Financial Management Service; Proposed Collection of Information: Electronic Transfer Account...

    Science.gov (United States)

    2012-06-08

    ... Fiscal Service Financial Management Service; Proposed Collection of Information: Electronic Transfer Account (ETA) Financial Agency Agreement AGENCY: Financial Management Service, Fiscal Service, Treasury. ACTION: Notice and Request for comments. SUMMARY: The Financial Management Service, as part of its...

  9. 77 FR 30050 - Financial Management Service Proposed Collection of Information: Resolution Authorizing Execution...

    Science.gov (United States)

    2012-05-21

    ... Fiscal Service Financial Management Service Proposed Collection of Information: Resolution Authorizing... Collateral Agreement AGENCY: Financial Management Service, Fiscal Service, Treasury. ACTION: Notice and request for comments. SUMMARY: The Financial Management Service, as part of its continuing effort to...

  10. 75 FR 22680 - Financial Management Service; Proposed Collection of Information: Annual Financial Statement of...

    Science.gov (United States)

    2010-04-29

    ... Fiscal Service Financial Management Service; Proposed Collection of Information: Annual Financial Statement of Surety Companies--Schedule F AGENCY: Financial Management Service, Fiscal Service, Treasury. ACTION: Notice and Request for comments. SUMMARY: The Financial Management Service, as part of its...

  11. 77 FR 43428 - Financial Management Service; Proposed Collection of Information: Minority Bank Deposit Program...

    Science.gov (United States)

    2012-07-24

    ... Fiscal Service Financial Management Service; Proposed Collection of Information: Minority Bank Deposit Program (MBDP) Certification Form for Admission AGENCY: Financial Management Service, Fiscal Service, Treasury. ACTION: Notice and Request for comments. SUMMARY: The Financial Management Service, as part of...

  12. 76 FR 23859 - Financial Management Service Proposed Collection of Information; Financial Institution Agreement...

    Science.gov (United States)

    2011-04-28

    ... Fiscal Service Financial Management Service Proposed Collection of Information; Financial Institution... the Financial Institution Agreement and Application AGENCY: Financial Management Service, Fiscal Service, Treasury. ACTION: Notice and request for comments. SUMMARY: The Financial Management Service, as...

  13. 77 FR 71035 - Financial Management Service; Proposed Collection of Information: Electronic Funds Transfer (EFT...

    Science.gov (United States)

    2012-11-28

    ... Fiscal Service Financial Management Service; Proposed Collection of Information: Electronic Funds Transfer (EFT) Market Research Study AGENCY: Financial Management Service, Fiscal Service, Treasury. ACTION: Notice and Request for comments. SUMMARY: The Financial Management Service, as part of its continuing...

  14. Comparison of the socioeconomic impacts of international fuel service centers versus dispersed nuclear facilities

    Energy Technology Data Exchange (ETDEWEB)

    Braid, Jr., R. B.

    1979-01-01

    The paper investigates a variety of community impacts including: public services, fiscal issues, economic matters, land and water use, political and social cohesion, and legal considerations. Comparisons of socioeconomic impacts of colocated versus dispersed sites are made on the basis of the size of the impacted communities, the size and type of nuclear facility, and the facility's construction time frame. The paper concludes that, under similar circumstances, most of the socioeconomic impacts of colocated nuclear facilities would be somewhat less than the sum of the impacts associated with equivalent dispersed sites. While empirical data is non-existent, the paper contends, however, that because the socioeconomic impacts of colocated facilities are so great and readily identifiable to a public unskilled in making comparisons with the dispersed alternative, the facilities will likely generate so much public opposition that IFSCs will probably prove infeasible.

  15. Application of an Optimized Entropy-TOPSIS Multicriteria Decision Making Model to Facilities Management

    Institute of Scientific and Technical Information of China (English)

    WANG Zhao-hong; ZHAN Wei; QIU Wan-hua

    2006-01-01

    Performance evaluation of facilities management plays a key role in the facilities management process. This paper proposes an optimized multicriteria decision making model to evaluate the performance of facilities management in schools in Hong Kong. In this model, entropy weights acted as weight coefficients for evaluated criteria in order to avoid uncertainty and randomicity of subjective judgments. Besides, the TOPSIS method was incorporated in this model. Then this model was employed to evaluate the performance of facilities management in classrooms, offices and laboratories and satisfying results were obtained. Moreover, findings indicated that one of the schools could be rehabilitated rather than removed.

  16. Quality of longer term mental health facilities in Europe: validation of the quality indicator for rehabilitative care against service users' views.

    Directory of Open Access Journals (Sweden)

    Helen Killaspy

    Full Text Available BACKGROUND: The Quality Indicator for Rehabilitative Care (QuIRC is a staff rated, international toolkit that assesses care in longer term hospital and community based mental health facilities. The QuIRC was developed from review of the international literature, an international Delphi exercise with over 400 service users, practitioners, carers and advocates from ten European countries at different stages of deinstitutionalisation, and review of the care standards in these countries. It can be completed in under an hour by the facility manager and has robust content validity, acceptability and inter-rater reliability. In this study, we investigated the internal validity of the QuIRC. Our aim was to identify the QuIRC domains of care that independently predicted better service user experiences of care. METHOD: At least 20 units providing longer term care for adults with severe mental illness were recruited in each of ten European countries. Service users completed standardised measures of their experiences of care, quality of life, autonomy and the unit's therapeutic milieu. Unit managers completed the QuIRC. Multilevel modelling allowed analysis of associations between service user ratings as dependent variables with unit QuIRC domain ratings as independent variables. RESULTS: 1750/2495 (70% users and the managers of 213 units from across ten European countries participated. QuIRC ratings were positively associated with service users' autonomy and experiences of care. Associations between QuIRC ratings and service users' ratings of their quality of life and the unit's therapeutic milieu were explained by service user characteristics (age, diagnosis and functioning. A hypothetical 10% increase in QuIRC rating resulted in a clinically meaningful improvement in autonomy. CONCLUSIONS: Ratings of the quality of longer term mental health facilities made by service managers were positively associated with service users' autonomy and experiences of care

  17. Quality of Longer Term Mental Health Facilities in Europe: Validation of the Quality Indicator for Rehabilitative Care against Service Users’ Views

    Science.gov (United States)

    Killaspy, Helen; White, Sarah; Wright, Christine; Taylor, Tatiana L.; Turton, Penny; Kallert, Thomas; Schuster, Mirjam; Cervilla, Jorge A.; Brangier, Paulette; Raboch, Jiri; Kalisova, Lucie; Onchev, Georgi; Alexiev, Spiridon; Mezzina, Roberto; Ridente, Pina; Wiersma, Durk; Visser, Ellen; Kiejna, Andrzej; Piotrowski, Patryk; Ploumpidis, Dimitris; Gonidakis, Fragiskos; Caldas-de-Almeida, José Miguel; Cardoso, Graça; King, Michael

    2012-01-01

    Background The Quality Indicator for Rehabilitative Care (QuIRC) is a staff rated, international toolkit that assesses care in longer term hospital and community based mental health facilities. The QuIRC was developed from review of the international literature, an international Delphi exercise with over 400 service users, practitioners, carers and advocates from ten European countries at different stages of deinstitutionalisation, and review of the care standards in these countries. It can be completed in under an hour by the facility manager and has robust content validity, acceptability and inter-rater reliability. In this study, we investigated the internal validity of the QuIRC. Our aim was to identify the QuIRC domains of care that independently predicted better service user experiences of care. Method At least 20 units providing longer term care for adults with severe mental illness were recruited in each of ten European countries. Service users completed standardised measures of their experiences of care, quality of life, autonomy and the unit’s therapeutic milieu. Unit managers completed the QuIRC. Multilevel modelling allowed analysis of associations between service user ratings as dependent variables with unit QuIRC domain ratings as independent variables. Results 1750/2495 (70%) users and the managers of 213 units from across ten European countries participated. QuIRC ratings were positively associated with service users’ autonomy and experiences of care. Associations between QuIRC ratings and service users’ ratings of their quality of life and the unit’s therapeutic milieu were explained by service user characteristics (age, diagnosis and functioning). A hypothetical 10% increase in QuIRC rating resulted in a clinically meaningful improvement in autonomy. Conclusions Ratings of the quality of longer term mental health facilities made by service managers were positively associated with service users’ autonomy and experiences of care

  18. Quality of longer term mental health facilities in Europe: validation of the quality indicator for rehabilitative care against service users' views.

    Science.gov (United States)

    Killaspy, Helen; White, Sarah; Wright, Christine; Taylor, Tatiana L; Turton, Penny; Kallert, Thomas; Schuster, Mirjam; Cervilla, Jorge A; Brangier, Paulette; Raboch, Jiri; Kalisova, Lucie; Onchev, Georgi; Alexiev, Spiridon; Mezzina, Roberto; Ridente, Pina; Wiersma, Durk; Visser, Ellen; Kiejna, Andrzej; Piotrowski, Patryk; Ploumpidis, Dimitris; Gonidakis, Fragiskos; Caldas-de-Almeida, José Miguel; Cardoso, Graça; King, Michael

    2012-01-01

    The Quality Indicator for Rehabilitative Care (QuIRC) is a staff rated, international toolkit that assesses care in longer term hospital and community based mental health facilities. The QuIRC was developed from review of the international literature, an international Delphi exercise with over 400 service users, practitioners, carers and advocates from ten European countries at different stages of deinstitutionalisation, and review of the care standards in these countries. It can be completed in under an hour by the facility manager and has robust content validity, acceptability and inter-rater reliability. In this study, we investigated the internal validity of the QuIRC. Our aim was to identify the QuIRC domains of care that independently predicted better service user experiences of care. At least 20 units providing longer term care for adults with severe mental illness were recruited in each of ten European countries. Service users completed standardised measures of their experiences of care, quality of life, autonomy and the unit's therapeutic milieu. Unit managers completed the QuIRC. Multilevel modelling allowed analysis of associations between service user ratings as dependent variables with unit QuIRC domain ratings as independent variables. 1750/2495 (70%) users and the managers of 213 units from across ten European countries participated. QuIRC ratings were positively associated with service users' autonomy and experiences of care. Associations between QuIRC ratings and service users' ratings of their quality of life and the unit's therapeutic milieu were explained by service user characteristics (age, diagnosis and functioning). A hypothetical 10% increase in QuIRC rating resulted in a clinically meaningful improvement in autonomy. Ratings of the quality of longer term mental health facilities made by service managers were positively associated with service users' autonomy and experiences of care. Interventions that improve quality of care in these

  19. Quality Assessment of Family Planning Sterilization Services at Health Care Facilities: Case Record Audit.

    Science.gov (United States)

    Mathur, Medha; Goyal, Ram Chandra; Mathur, Navgeet

    2017-05-01

    Quality of sterilization services is a matter of concern in India because population control is a necessity. Family Planning Sterilization (FPS) services provided at public health care facilities need to be as per Standard Operating Procedures. To assess the quality of FPS services by audit of case records at selected health care facilities. This cross-sectional study was conducted for two and a half year duration at selected public health care facilities of central India by simple random sampling where FPS services were provided. As per the standards of Government of India, case records were audited and compliance was calculated to assess the quality of services. Results of record audit were satisfactory but important criteria like previous contraceptive history and postoperative counselling were found to be deviated from standards. At Primary Health Centres (PHCs) only 89.5% and at Community Health Centres (CHCs) 58.7% of records were having details of previous contraceptive history. Other criteria like mental illness (only 70% at CHCs) assessment were also inadequate. Although informed consent was found to be having 100% compliance in all records. Quality of care in FPS services is the matter of concern in present scenario for better quality of services. This study may enlighten the policy makers regarding improvements needed for providing quality care.

  20. IT Service Management A guide for ITIL Foundation Exam candidates

    CERN Document Server

    Brewster, Ernest; Lawes, Aidan; Sansbury, John

    2012-01-01

    ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL® licensed product.

  1. Preparing Future Leaders: Project Management Strategies for Service Learning

    Science.gov (United States)

    Munger, Roger; Gutowski, Amanda

    2008-01-01

    This article makes a case for teaching project management strategies in service-learning courses. The authors describe three specific documents students can create to help them manage a service-learning project and then present strategies that can help students manage their project teams. Such skills, the authors argue, provide the tools students…

  2. Preparing Future Leaders: Project Management Strategies for Service Learning

    Science.gov (United States)

    Munger, Roger; Gutowski, Amanda

    2008-01-01

    This article makes a case for teaching project management strategies in service-learning courses. The authors describe three specific documents students can create to help them manage a service-learning project and then present strategies that can help students manage their project teams. Such skills, the authors argue, provide the tools students…

  3. Total quality management: achieving service excellence.

    Science.gov (United States)

    Adelson, R

    1997-01-01

    Total Quality Management (TQM) provides a philosophy and a method for organizational renewal and redesign. It is based on the principle that productive work is accomplished through processes. Improving these processes requires the office team to objectively measure performance, discover root causes of problems, take corrective action, determine the effect of these actions, and secure achievements. TQM is a technique that provides a series of steps and set of tools. Through staff involvement and a desire for quality improvement, organizations involved in total quality note the accompanying satisfaction in taking constructive action, improving patient relations, and achieving service excellence. In today's competitive delivery environment, implementation of TQM can result in more satisfied patients, higher staff morale, and a more effective office team.

  4. MANAGING OPERATIONS IMPROVEMENT IN ROMANIAN PUBLIC SERVICES

    Directory of Open Access Journals (Sweden)

    BALOI IONUT-COSMIN

    2015-07-01

    Full Text Available This paper aims to develop a pleading for the transfer of best practices to improving the operational activity in the Romanian public institutions. The practice of implementation demonstrates that the perception of many executives in the Romanian private enterprises regarding the set of tools to improve processes and assimilation of lean philosophy is not a very favorable and encouraging one. It can be said that only some large enterprises had successfully introduced in their daily practice and organization the improvement principles, the operational optimization and the elimination of waste sources. In the SMEs, and especially in the services the experiences are isolated, but they have demonstrated the usefulness (the frequency of saving goals indicate, indeed, the need for proliferation of continuous improvement principles. Regarding the public organizations, the implementation of the new management system of designing and operating the current practices is pretty unknown, accepted at declarative level, but becomes, when is planned and implemented rather a burden on managers who should take on this challenge. Both in public management and private management, today the focus is on people and relationships (processes and projects, starting of course with the work organization. The good practices successfully proved in the private management in the recent decades are transferred today to public institutions; and the Romanian public organizations tend to adapt, also in terms of processes optimization. The study aims to analyze the functioning of the hypothetical management system of processes improvements, respectively the applying of lean tools and principles within the public Romanian institution. They are treated some dysfunctions observed within the process of understanding the utility aspects and throughout the assuming of operational improvement goals within these organizations. The qualitative observations, the critical interpretations and

  5. The Management of Law Firms Using Business Process Management, Document Management and Web Services Integration

    OpenAIRE

    Roxana Maria Petculet

    2012-01-01

    The aim of this paper is to present the technical solution implemented in the present context for the management of law firms. The informational system consists of the automation of business processes using a BPM engine and electronic archiving using a DMS. The communication between the two modules is made by invoking web services. The whole system integrates modules like: project management, contract management, invoice management, collection, CRM, reporting.

  6. The Management of Law Firms Using Business Process Management, Document Management and Web Services Integration

    Directory of Open Access Journals (Sweden)

    Roxana Maria Petculet

    2012-03-01

    Full Text Available The aim of this paper is to present the technical solution implemented in the present context for the management of law firms. The informational system consists of the automation of business processes using a BPM engine and electronic archiving using a DMS. The communication between the two modules is made by invoking web services. The whole system integrates modules like: project management, contract management, invoice management, collection, CRM, reporting.

  7. Planning and managing future space facility projects. [management by objectives and group dynamics

    Science.gov (United States)

    Sieber, J. E.; Wilhelm, J. A.; Tanner, T. A.; Helmreich, R. L.; Burgenbauch, S. F.

    1979-01-01

    To learn how ground-based personnel of a space project plan and organize their work and how such planning and organizing relate to work outcomes, longitudinal study of the management and execution of the Space Lab Mission Development Test 3 (SMD 3) was performed at NASA Ames Research Center. A view of the problems likely to arise in organizations and some methods of coping with these problems are presented as well as the conclusions and recommendations that pertain strictly to SMD 3 management. Emphasis is placed on the broader context of future space facility projects and additional problems that may be anticipated. A model of management that may be used to facilitate problem solving and communication - management by objectives (MBO) is presented. Some problems of communication and emotion management that MBO does not address directly are considered. Models for promoting mature, constructive and satisfying emotional relationships among group members are discussed.

  8. Identity Management and Trust Services: Foundations for Cloud Computing

    Science.gov (United States)

    Suess, Jack; Morooney, Kevin

    2009-01-01

    Increasingly, IT organizations will move from providing IT services locally to becoming an integrator of IT services--some provided locally and others provided outside the institution. As a result, institutions must immediately begin to plan for shared services and must understand the essential role that identity management and trust services play…

  9. How Health Relationship Management Services (HRMS Benefits Corporate Wellness

    Directory of Open Access Journals (Sweden)

    Nik Tehrani

    2016-06-01

    Full Text Available The typical worker spends about 47 hours a week commuting sitting in cars, trains, buses, or sitting at their desks. These statistics show that maintaining a healthy work and life balance has become progressively important. Workplace wellness and health promotion are of central importance for any organization in today's world. People are becoming highly conscious about their health and seek to ensure that they are provided with best medical services and facilities in case of any health issue. Organizations have switched to proactive strategies for the healthcare of their employees. Billions of dollars are spent on the workforce only after illnesses or injuries have occurred. Over the past several decades, healthcare services have drastically changed, altering the manner in which healthcare was previously managed. Technological advancements in medical systems have revolutionized the healthcare industry, and digital health tracking has been quite successful in monitoring patients’ health. Since patients are continuously monitored, no matter where they are, these systems can indicate patients’ adherence to medical protocols and act as a warning sign for such diseases as heart problems, Alzheimer’s disease, and many others. Health Relationship Management Services (HRMS is a new paradigm which defines comprehensive healthcare for an individual. HRMS is a complete health ecosystem suitable for the workplace, which enables healthcare providers to collect personal health data from various sources, analyze it for positive outcomes, and take action to preserve an employee’s good health to reduce absenteeism or turnover. HRMS can act as a preventative sentinel for corporate well-being as well.

  10. The influence of facility design and human resource management on health care professionals.

    Science.gov (United States)

    Sadatsafavi, Hessam; Walewski, John; Shepley, Mardelle M

    2015-01-01

    Cost control of health care services is a strategic concern for organizations. To lower costs, some organizations reduce staffing levels. However, this may not be worth the trade-off, as the quality of services will likely be reduced, morale among health care providers tends to suffer, and patient satisfaction is likely to decline. The potential synergy between human resource management and facility design and operation was investigated to achieve the goal of providing cost containment strategies without sacrificing the quality of services and the commitment of employees. About 700 health care professionals from 10 acute-care hospitals participated in this cross-sectional study. The authors used structural equation modeling to test whether employees' evaluations of their physical work environment and human resource practices were significantly associated with lower job-related anxiety, higher job satisfaction, and higher organizational commitment. The analysis found that employees' evaluations of their physical work environment and human resource practices influenced their job-related feelings and attitudes. Perceived organizational support mediated this relationship. The study also found a small but positive interaction effect between the physical work environment and human resource practices. The influence of physical work environment was small, mainly because of the high predictive value of human resource practices and strong confounding variables included in the analysis. This study specifically showed the role of facility design in reducing job-related anxiety among caregivers. Preliminary evidence is provided that facility design can be used as a managerial tool for improving job-related attitudes and feelings of employees and earning their commitment. Providing a healthy and safe work environment can be perceived by employees as an indication that the organization respects them and cares about their well-being, which might be reciprocated with higher levels

  11. State of work for services provided by the Waste Sampling and Characterization Facility for effluent monitoring

    Energy Technology Data Exchange (ETDEWEB)

    Gleckler, B.P.

    1995-02-01

    This document defines the services the Waste Sampling and Characterization Facility (WSCF) shall provide Effluent Monitoring (EM) throughout the calendar year for analysis. The internal memo contained in Appendix A identifies the samples Em plans to submit for analysis in CY-1995. Analysis of effluent (liquid and air discharges) and environmental (air, liquid, animal, and vegetative) samples is required using standard laboratory procedures, in accordance with regulatory and control requirements. This report describes regulatory reporting requirements and WSCF services and data quality objectives.

  12. Total Quality Management Plan: Technical and Logistics Services

    Science.gov (United States)

    1989-05-01

    ATES COVERED 4. TITLE AND SUBTITLE S. FUNDING NUMBERS Total Quality Management Plan Technical and Logistics Services 6. AUTHOR(S) 7. PERFORMING...NUMBER OF PAGES TQM ( Total Quality Management ), Technical and Logistics Services, Continuous Process Improvement 16. PRICE CODE 17. SECURITY...Programs C-6 2. ’LFA a. DRMS C-6 b. Defense Supply Centers C-7 c. DLSC C-7 d. DTIC C-8 11. TOTAL QUALITY MANAGEMENT PLAN TECHNICAL AND LOGISTICS SERVICES

  13. A Semantic Approach to Automate Service Management in the Cloud

    Science.gov (United States)

    2011-06-01

    Information Technology Infrastructure Library ( ITIL ) is a set of concepts and policies for managing IT infrastructure, development and operations...that has wide acceptance in the industry. The latest version of ITIL lists policies for managing IT services [7] that cover aspects of service...Foundations of IT service management based on ITIL V3 , Van Haten Publishing, 2008 [8] J. Kopecky, T. Vitvar, C. Bournez and J. Farrell, SAWSDL

  14. Management perception of service quality in the hospitality industry

    OpenAIRE

    Lacle, Randall

    2013-01-01

    The service industry has never been so competative then it is today. In order to survive companies must focus on delivering quality to their customers and meeting their expectations. Management must make decisions on how to effectively improve business performance in order to compete in a highly competative industry. Service quality is on of these focus areas. Theoretical knowledge on service quality management has presentated a great deal of models and theories for management to follow y...

  15. VHA Support Service Center Primary Care Management Module (PCMM)

    Data.gov (United States)

    Department of Veterans Affairs — The Primary Care Management Module (PCMM) was developed to assist VA facilities in implementing Primary Care. PCMM supports both Primary Care and non-Primary Care...

  16. The LLNL Heavy Element Facility -- Facility Management, Authorization Basis, and Readiness Assessment Lessons Learned in the Heavy Element Facility (B251) Transition from Category II Nuclear Facility to Radiological Facility

    Energy Technology Data Exchange (ETDEWEB)

    Mitchell, M; Anderson, B; Brown, E; Gray, L

    2006-04-10

    This paper presents Facility Management, Readiness Assessment, and Authorization Basis experience gained and lessons learned during the Heavy Element Facility Risk Reduction Program (RRP). The RRP was tasked with removing contaminated glove boxes, radioactive inventory, and contaminated ventilation systems from the Heavy Element Facility (B251) at Lawrence Livermore National Laboratory (LLNL). The RRP was successful in its goal in April 2005 with the successful downgrade of B251 from a Category II Nuclear Facility to a Radiological Facility. The expertise gained and the lessons learned during the planning and conduct of the RRP included development of unique approaches in work planning/work control (''Expect the unexpected and confirm the expected'') and facility management. These approaches minimized worker dose and resulted in significant safety improvements and operational efficiencies. These lessons learned can help similar operational and management activities at other sites, including facilities restarting operations or new facility startup. B251 was constructed at LLNL to provide research areas for conducting experiments in radiochemistry using transuranic elements. Activities at B251 once included the preparation of tracer sets associated with the underground testing of nuclear devices and basic research devoted to a better understanding of the chemical and nuclear behavior of the transuranic elements. Due to the age of the facility, even with preventative maintenance, facility safety and experimental systems were deteriorating. A variety of seismic standards were used in the facility design and construction, which encompassed eight building increments constructed over a period of 26 years. The cost to bring the facility into compliance with the current seismic and other requirements was prohibitive, and simply maintaining B251 as a Category II nuclear facility posed serious cost considerations under a changing regulatory environment

  17. Development techniques of computerized maintenance management system for nuclear fuel cycle examination facilities

    Energy Technology Data Exchange (ETDEWEB)

    Oh, Yon Woo; Kim, S. D.; Soong, W. S.; Kim, G. H.; Oh, W. H.; Kim, Y. G

    2000-12-01

    Normal operation of the facility is one of the key factors in the accomplishments of research goals. As confirmed by a case study of the influence of the facility operation condition on the research results, emphasis should be put on the facility preserve management. Facilities should be maintained in solid operational condition and their malfunctions should be repaired as soon as possible. The purpose of this project is to make propositions on the development of the facility Preserve management system which is to maximize the efficiency of the budget execution, manpower organization and maintenance planning, and is to minimize the duration of the operational pause due to malfunctions with the least disbursement.

  18. Improving IT Service Management Processes: A Case Study on IT Service Support

    Science.gov (United States)

    Lahtela, Antti; Jäntti, Marko

    IT services and IT service management play a very important role in the today's IT industry. Software as service approach enables IT customers to focus on using the software while IT service providers take care of the installation, configuration, support and maintenance activities. Various process frameworks can be used to improve IT service management processes. The most widely used IT service management framework is the IT Infrastructure Library (ITIL) that provides best practices for IT service providers on how to design, manage and support IT services. Despite the IT service management process frameworks, implementing an effective service support interface between an IT service provider and an IT customer is a big challenge. The research problem in this study is: what types of challenges are related to the service support interface between an IT service provider and IT customers. The main contribution of this paper is present challenges in a service support interface identified during a case study with a large IT service provider company in Finland.

  19. Common Workflow Service: Standards Based Solution for Managing Operational Processes

    Science.gov (United States)

    Tinio, A. W.; Hollins, G. A.

    2017-06-01

    The Common Workflow Service is a collaborative and standards-based solution for managing mission operations processes using techniques from the Business Process Management (BPM) discipline. This presentation describes the CWS and its benefits.

  20. 76 FR 22735 - Shaw AREVA MOX Services, Mixed Oxide Fuel Fabrication Facility; License Amendment Request, Notice...

    Science.gov (United States)

    2011-04-22

    ... From the Federal Register Online via the Government Publishing Office NUCLEAR REGULATORY COMMISSION Shaw AREVA MOX Services, Mixed Oxide Fuel Fabrication Facility; License Amendment Request, Notice.... Introduction The NRC has received, by letter dated February 8, 2011, an amendment request from Shaw AREVA...

  1. A Study on an appropriate operating system of environmental basic facility service industry

    Energy Technology Data Exchange (ETDEWEB)

    Moon, Hyun Joo [Korea Environment Institute, Seoul (Korea)

    1998-12-01

    The environmental basic facility service industry is designed to have a structural reorganization of general operating system and the efficient and effective participation of private industry and regulation of industry in connection with the general system. 35 refs., 9 figs., 20 tabs.

  2. Use of health services by residents at a seniors-only living facility

    Directory of Open Access Journals (Sweden)

    Elen Ferraz Teston

    2013-10-01

    Full Text Available The objective of the study was to compare the use of medical and dental services by seniors residing at a seniors-only living facility and in the general community. It was a quantitative study, among 50 residents of the living facility and 173 in the general community. The data were collected between November 2011 and February 2012 through a questionnaire, and subjected to statistical analysis. Performance of clinical exams and satisfaction with health services was greater among seniors living in the general community; however, physical therapy treatment was more common among those living in the facility. The use of medical and dental services showed a statistically significant difference. The seniors in both groups need oral health monitoring and those living in the facility also require coverage by the Family Health Strategy. The presence of professionals with the right profile to adequately serve residents and the network of available services are determining factors for the success of this new housing policy.

  3. Maryland Public Library Services for the Handicapped. A Survey for Handicapped Accessibility to Public Library Facilities.

    Science.gov (United States)

    Maryland State Dept. of Education, Baltimore. Div. of Library Development and Services.

    Prepared as a part of an ongoing effort to make Maryland public libraries readily accessible to the handicapped, this directory identifies equipment, services, and facilities available to library users who are confined to wheel chairs and others who have difficulty with steps or stairs. Supplied by the administrators of Maryland's 24 public…

  4. Improving the Quality of Services in Residential Treatment Facilities: A Strength-Based Consultative Review Process

    Science.gov (United States)

    Pavkov, Thomas W.; Lourie, Ira S.; Hug, Richard W.; Negash, Sesen

    2010-01-01

    This descriptive case study reports on the positive impact of a consultative review methodology used to conduct quality assurance reviews as part of the Residential Treatment Center Evaluation Project. The study details improvement in the quality of services provided to youth in unmonitored residential treatment facilities. Improvements were…

  5. 45 CFR 234.130 - Assistance in the form of institutional services in intermediate care facilities.

    Science.gov (United States)

    2010-10-01

    ... FAMILIES, DEPARTMENT OF HEALTH AND HUMAN SERVICES FINANCIAL ASSISTANCE TO INDIVIDUALS § 234.130 Assistance... distinct parts. In a facility having distinct parts devoted to skilled nursing home care and intermediate... of care and treatment which a hospital or skilled nursing home (as that term is employed in title XIX...

  6. Students' Perceived Quality of Library Facilities and Services in Nigerian Private Universities

    Science.gov (United States)

    Oluwunmi, A. O.; Durodola, O. D.; Ajayi, C. A.

    2016-01-01

    In a highly competitive academic environment, students are becoming more selective and demanding in their choice of University. Hence, it is essential for educational institutions, particularly privately-owned institutions, to be interested in getting feedback on the quality of their facilities and services. With a focus on four private…

  7. 76 FR 37853 - Arizona Public Service Company; Notice of Consideration of Issuance of Amendment to Facility...

    Science.gov (United States)

    2011-06-28

    ... COMMISSION Arizona Public Service Company; Notice of Consideration of Issuance of Amendment to Facility Operating License, Proposed No Significant Hazards Consideration Determination, and Opportunity for a... consideration. Under the Commission's regulations in Title 10 of the Code of Federal Regulations (10...

  8. Improving the Quality of Services in Residential Treatment Facilities: A Strength-Based Consultative Review Process

    Science.gov (United States)

    Pavkov, Thomas W.; Lourie, Ira S.; Hug, Richard W.; Negash, Sesen

    2010-01-01

    This descriptive case study reports on the positive impact of a consultative review methodology used to conduct quality assurance reviews as part of the Residential Treatment Center Evaluation Project. The study details improvement in the quality of services provided to youth in unmonitored residential treatment facilities. Improvements were…

  9. A comparison of financial performance, organizational characteristics and management strategy among rural and urban nursing facilities.

    Science.gov (United States)

    Smith, H L; Piland, N F; Fisher, N

    1992-01-01

    Despite efforts to deinstitutionalize long-term care, it is estimated that 43 percent of the elderly will use a nursing facility at some point. Whether sufficient nursing facility services will be available to rural elderly is debatable due to cutbacks in governmental expenditures and recent financial losses among nursing facilities. This paper explores the challenges confronting rural nursing facilities in maintaining their viability and strategies that might be considered to improve their longevity. A comparative analysis of 18 urban and 34 rural nursing facilities in New Mexico is used in identifying promising strategic adaptations available to rural facilities. Among other considerations, rural facilities should strive to enhance revenue streams, implement strict cost control measures, emphasize broader promotional tactics, and diversify services commensurate with the constraints of the communities and populations served.

  10. Professional Development through Organizational Assessment: Using APPA's Facilities Management Evaluation Program

    Science.gov (United States)

    Medlin, E. Lander; Judd, R. Holly

    2013-01-01

    APPA's Facilities Management Evaluation Program (FMEP) provides an integrated system to optimize organizational performance. The criteria for evaluation not only provide a tool for organizational continuous improvement, they serve as a compelling leadership development tool essential for today's facilities management professional. The senior…

  11. Knowledge Management tools integration within DLR's concurrent engineering facility

    Science.gov (United States)

    Lopez, R. P.; Soragavi, G.; Deshmukh, M.; Ludtke, D.

    The complexity of space endeavors has increased the need for Knowledge Management (KM) tools. The concept of KM involves not only the electronic storage of knowledge, but also the process of making this knowledge available, reusable and traceable. Establishing a KM concept within the Concurrent Engineering Facility (CEF) has been a research topic of the German Aerospace Centre (DLR). This paper presents the current KM tools of the CEF: the Software Platform for Organizing and Capturing Knowledge (S.P.O.C.K.), the data model Virtual Satellite (VirSat), and the Simulation Model Library (SimMoLib), and how their usage improved the Concurrent Engineering (CE) process. This paper also exposes the lessons learned from the introduction of KM practices into the CEF and elaborates a roadmap for the further development of KM in CE activities at DLR. The results of the application of the Knowledge Management tools have shown the potential of merging the three software platforms with their functionalities, as the next step towards the fully integration of KM practices into the CE process. VirSat will stay as the main software platform used within a CE study, and S.P.O.C.K. and SimMoLib will be integrated into VirSat. These tools will support the data model as a reference and documentation source, and as an access to simulation and calculation models. The use of KM tools in the CEF aims to become a basic practice during the CE process. The settlement of this practice will result in a much more extended knowledge and experience exchange within the Concurrent Engineering environment and, consequently, the outcome of the studies will comprise higher quality in the design of space systems.

  12. Quality Management and Building Government Information Services.

    Science.gov (United States)

    Farrell, Maggie

    1998-01-01

    Discusses serving library-patron needs in terms of customer service and quality control. Highlights include tools for measuring the quality of service (e.g., the SERVQUAL survey), advisory boards or focus groups, library "service statements," changing patron needs, new information formats, and justifying depository library services. (JAK)

  13. Software Process Improvement Journey: IBM Australia Application Management Services

    Science.gov (United States)

    2005-03-01

    See Section 5.1.2) - Client Relationship Management ( CRM ) processes-specifically, Solution Design and Solution Delivery - Worldwide Project Management ...plex systems life-cycle management , rapid solutions development, custom development, package selection and implementation, maintenance, minor...CarnegieMellon ___ Software Engineering Institute Software Process Improvement Journey: IBM Australia Application Management Services Robyn Nichols

  14. SERVICE ATTRIBUTE-PROCESS MATRIX: A TOOL FOR DESIGNING AND MANAGING SERVICES

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    The growing importance of the service economy during the last 40 years has raised the need for new tools for designing and managing services. As a result, several authors have developed service classification systems, in order to better understand the nature of service operations and provide methods and tools to improve service efficiency and quality. This paper exploits the work resulting from service classification systems and identifies the principal attributes to be considered in service management. The tool introduced for this purpose is the Service Attribute-Process Matrix (SAPM),which uses selected results from existing service classification schemes to investigate the importance of the significant service attributes to major processes of the service life cycle.

  15. Coupling and quantifying resilience and sustainability in facilities management

    DEFF Research Database (Denmark)

    Cox, Rimante Andrasiunaite; Nielsen, Susanne Balslev; Rode, Carsten

    2015-01-01

    Purpose – The purpose of this paper is to consider how to couple and quantify resilience and sustainability, where sustainability refers to not only environmental impact, but also economic and social impacts. The way a particular function of a building is provisioned may have significant repercus......Purpose – The purpose of this paper is to consider how to couple and quantify resilience and sustainability, where sustainability refers to not only environmental impact, but also economic and social impacts. The way a particular function of a building is provisioned may have significant...... repercussions beyond just resilience. The goal is to develop a decision support tool for facilities managers. Design/methodology/approach – A risk framework is used to quantify both resilience and sustainability in monetary terms. The risk framework allows to couple resilience and sustainability, so...... that the provisioning of a particular building can be investigated with consideration of functional, environmental, economic and, possibly, social dimensions. Findings – The method of coupling and quantifying resilience and sustainability (CQRS) is illustrated with a simple example that highlights how very different...

  16. Mixed Waste Management Facility groundwater monitoring report: Third quarter 1994

    Energy Technology Data Exchange (ETDEWEB)

    1994-12-01

    Currently, 125 wells monitor groundwater quality in the uppermost aquifer beneath the Mixed Waste Management Facility (MWMF) at the Savannah River Site. Samples from the wells are analyzed for selected heavy metals, herbicides/pesticides, indicator parameters, radionuclides, volatile organic compounds, and other constituents. As in previous quarters, tritium and trichloroethylene were the most widespread elevated constituents during third quarter 1994. Sixty-four (51%) of the 125 monitoring wells contained elevated tritium activities. Trichloroethylene concentrations exceeded the final PDWS in 22 (18%) wells. Chloroethene, 1,1-dichloroethylene, and tetrachloroethylene, elevated in one or more wells during third quarter 1994, also occurred in elevated levels during second quarter 1994. These constituents generally were elevated in the same wells during both quarters. Gross alpha, which was elevated in only one well during second quarter 1994, was elevated again during third quarter. Mercury, which was elevated during first quarter 1994, was elevated again in one well. Dichloromethane was elevated in two wells for the first time in several quarters.

  17. Mixed Waste Management Facility groundwater monitoring report. Second quarter 1994

    Energy Technology Data Exchange (ETDEWEB)

    Chase, J.A.

    1994-09-01

    Currently, 125 wells monitor groundwater quality in the uppermost aquifer beneath the Mixed Waste Management Facility (MWMF) at the Savannah River Site. Samples from the wells are analyzed for selected heavy metals, indicator parameters, radionuclides, volatile organic compounds, and other constituents. During second quarter 1994, chloroethene (vinyl chloride), 1,1-dichloroethylene, gross alpha, lead, tetrachloroethylene, trichloroethylene, or tritium exceeded final Primary Drinking Water Standards (PDWS) in approximately half of the downgradient wells at the MWMF. Consistent with historical trends, elevated constituent levels were found primarily in Aquifer Zone. As in previous quarters, tritium and trichloroethylene were the most widespread elevated constituents during second quarter 1994. Sixty-two of the 125 monitoring wells contained elevated tritium activities. Trichloroethylene concentrations exceeded the final PDWS in 23 wells. Chloroethene, 1,1-dichloroethylene, lead, and tetrachloroethylene, elevated in one or more wells during second quarter 1994, also occurred in elevated levels during first quarter 1994. These constituents generally were elevated in the same wells during both quarters. Gross alpha, which was not elevated in any well during first quarter 1994, was elevated in one well during second quarter. Copper, mercury, and nonvolatile beta were elevated during first quarter 1994 but not during second quarter.

  18. Coupling and quantifying resilience and sustainability in facilities management

    DEFF Research Database (Denmark)

    Cox, Rimante Andrasiunaite; Nielsen, Susanne Balslev; Rode, Carsten

    2015-01-01

    Purpose – The purpose of this paper is to consider how to couple and quantify resilience and sustainability, where sustainability refers to not only environmental impact, but also economic and social impacts. The way a particular function of a building is provisioned may have significant repercus......Purpose – The purpose of this paper is to consider how to couple and quantify resilience and sustainability, where sustainability refers to not only environmental impact, but also economic and social impacts. The way a particular function of a building is provisioned may have significant...... repercussions beyond just resilience. The goal is to develop a decision support tool for facilities managers. Design/methodology/approach – A risk framework is used to quantify both resilience and sustainability in monetary terms. The risk framework allows to couple resilience and sustainability, so...... that the provisioning of a particular building can be investigated with consideration of functional, environmental, economic and, possibly, social dimensions. Findings – The method of coupling and quantifying resilience and sustainability (CQRS) is illustrated with a simple example that highlights how very different...

  19. Stormwater Management Effects on Ecosystem Services: A Literature Review

    Science.gov (United States)

    Prudencio, L.; Null, S. E.

    2016-12-01

    Managing stormwater provides benefits for enhancing water supplies while reducing urban runoff. Yet, there has been little research focused on understanding how stormwater management affects ecosystem services, the benefits that ecosystems provide to humans. Garnering more knowledge of the changes to ecosystem services from stormwater management will ultimately improve management and decision-making. The objective of this research is to review and synthesize published literature on 1) ecosystem services and stormwater management and 2) changes in ecosystem services from anthropogenic impacts and climate warming, to establish a foundation for research at the intersection of ecosystems services, stormwater management, and global environmental change. We outline four research areas for ecosystem services and stormwater management that should be further explored. These four areas, named after the four types of ecosystem services, highlight context-specific research questions and human and climate change effects. We conclude that effective and sustainable stormwater management requires incorporating engineering, social, and environmental criteria to quantify benefits of provisioning, regulating, cultural, and supporting ecosystem services. Lastly, improved current and potential stormwater management policy may better support sustainable stormwater methods at the institutional level. Stormwater quality and monitoring could be improved through the use of the Clean Water Act (e.g. Total Maximum Daily Loads), the Endangered Species Act, and public health measures. Additional policies regulating groundwater quantity and quality have been and may continue to be implemented by states, encouraging sustainable and cleaner stormwater practices.

  20. Relocation consequences on an ophthalmology consultation service from an inpatient to outpatient facility

    Directory of Open Access Journals (Sweden)

    Singh JS

    2015-10-01

    Full Text Available Jorawer S Singh,1 Vincent M Imbrogno,2 Mary K Howard,3 Amandip S Cheema,3 Ausra D Selvadurai,4 Surbhi Bansal5 1Department of Ophthalmology, George Washington University, Washington, DC, 2Contemporary Ophthalmology of Erie, Erie, PA, 3Department of Ophthalmology, University at Buffalo, Buffalo, NY, 4OcuSight Eye Care Center, Rochester, NY, 5Department of Ophthalmology, Virginia Commonwealth University, Richmond, VA, USA Importance: This study shows that relocation of an academic ophthalmology residency program from an inpatient to an outpatient setting in western New York does not affect the consult volume but affects management patterns and follow-up rates.Objective: To investigate the effects on the ophthalmology consultation service of an academic program with relocation from a Regional Level-1 Trauma center to an outpatient facility.Design: Consultation notes from 3 years before and 3 years after the University at Buffalo’s (UB Department of Ophthalmology relocation from a Regional Level-1 Trauma center (Erie County Medical Center to an outpatient facility (Ross Eye Institute were obtained from hospital electronic medical records and analyzed.Setting: Hospitalized care and institutional practice.Participants: All inpatient or Emergency Room Ophthalmology consultation patients from the Department of Ophthalmology at UB from 2004 to 2010 (1,379 patients.Exposures: None, this was a retrospective chart review.Main outcome measures: Patient demographics, reason for consult, diagnoses, and ophthalmic procedures performed by the UB Department of Ophthalmology before and after its relocation.Results: Relocation to the outpatient facility did not affect consult volume (P=0.15. The number of consults focusing on ophthalmic conditions, as a percentage of the yearly total, rose 460% (P=0.0001, while systemic condition consults with ocular manifestations fell 83% (P=0.0001. Consults for ocular trauma decreased 65% (P=0.0034. Consults ending with a