WorldWideScience

Sample records for estonian service sector

  1. Estonian hospital sector in transition / Toomas Palu, Reet Kadakmaa

    Index Scriptorium Estoniae

    Palu, Toomas

    2001-01-01

    Autorid tutvustavad meditsiini vallas Eesti iseseisvuse perioodil läbi viidud reforme: haiglate tulevik sõltub 2001. aastal käivitunud reformide teisest faasist. Tabelid. Skeem: EHIF expenditures on health services, pharmaceutical and sick benefits 1996-2001

  2. Key economic sectors and services

    NARCIS (Netherlands)

    Arent, Douglas J.; Tol, Richard S.J.; Faust, Eberhard; Hella, Joseph P.; Kumar, Surender; Strzepek, Kenneth M.; Tóth, Ferenc L.; Yan, Denghua; Abdulla, Amjad; Kheshgi, Haroon; Xu, He; Ngeh, Julius

    2015-01-01

    Introduction and Context This chapter discusses the implications of climate change on key economic sectors and services, for example, economic activity. Other chapters discuss impacts from a physical, chemical, biological, or social perspective. Economic impacts cannot be isolated; therefore, there

  3. The Estonian forest sector in transition to sustainability? Capturing sustainability with the help of integrated assessment

    OpenAIRE

    Urbel, Evelin

    2010-01-01

    This thesis has two main objectives. The first is to analyse the potential of existing assessment tools and methods to incorporate the different dimensions of sustainability in an assessment. The second is to apply some of these tools in a case study in order to determine how forest sector can better contribute to sustainable development in Estonia. The first aim is addressed in a theoretical section that provides an overview and categorization of the existing tools and methods for assessing ...

  4. THE SERVICE FAILURE AND RECOVERY STRATEGIES IN LOGISTICS SERVICE SECTOR

    OpenAIRE

    GİDENER ÖZAYDIN, Nazlı Gülfem

    2016-01-01

    The customer’s perspective on the service quality is highly significant in logistics service sector as in any other sector. The biggest threat posed by service failures is the possibility of negatively influencing the customer’s perceptions on the service they receive and the service provider they work with.  Therefore, service providers must implement an effective recovery strategy in the shortest time possible and satisfy the customers once again. Service providers which fail to satisfy the...

  5. Estonian literature / Janika Kronberg

    Index Scriptorium Estoniae

    Kronberg, Janika, 1963-

    2003-01-01

    Sisu: Estonian literature - born on the margins of Europe ; Baltic German literature and its impact ; Seeking the contours of a 'truly' Estonian literature ; Literature and an independent Estonia ; Estonian literature in two cultural spheres ; The fifties and sixties ; Literature and congealed time ; A bold new Estonian literature

  6. Financial Sector Competition, Service Trade, and Growth

    NARCIS (Netherlands)

    J.F. François (Joseph); F.W. Eschenbach

    2002-01-01

    textabstractWe explore dynamic linkages between financial/banking sector openness, financial sector competition, and growth. We first develop an analytical model, highlighting links between long-run economic performance and services trade, through scale economies and market and cost structures in

  7. Estonian white paper on energy

    International Nuclear Information System (INIS)

    Hamburg, Arvi

    1997-01-01

    Energy policy, environmental protection and economy form a triangle of tightly linked sectors, and any solution of some energy problem can be solved only in the light of all the above mentioned factors. There are several energy master plans for Estonia, the first of them dating back to the years of the Soviet Union and ending the list with the plan to cover the years up to 2000. By now the basic principles of the Estonian energy policy have been prepared and Estonian Energy Concept is being worked out. The main goal of Estonian energy policy is ensure an effective and environmentally benign energy supply for the country. It means safety in energy supply, effective production and supply together with sufficient environmental protection. Energy Council in the role of an advisory voluntary organization for inspection of the energy system and finding measures to improve its efficiency is established with parliament members included. The Estonian Energy Research Institute and the Oil--Shale Research Institute serve as a scientific advisory board for the government in energy policy. It's important to emphasise that privatisation is no panacea, solving all the problems, and therefore we are facing hard to move in the right direction, satisfying all the consumers of energy

  8. Historic trends in the service sector

    International Nuclear Information System (INIS)

    Anon.

    1992-01-01

    Across regions, the service sector accounts for a relatively small share of final energy use: about 10% in the OECD countries, 5% in the Former East Bloc, and even less in most LDCs. In all of the above groups, however, it accounts for a larger share of electricity than of energy use: about 25% in the OECD countries, and about 13% in the LDC. In the United States and Japan, and in some of the wealthier LDCs, its electricity use is driving peak demand. Service-sector energy use in nine OECD countries increased by 15% between 1973 and 1988, but the aggregate energy intensity declined by around 25%. The trends were very different for fuel intensity, which fell by approximately 40%, and for electricity intensity, which rose slightly. The drop in fuel intensity was mainly due to considerable retrofitting of buildings and improved energy management practices, though entry of new, more energy-efficient buildings into the stock also played a role. There was also a trend away from fuel-based to electric heating in some countries. Electricity intensity was primarily shaped by two forces working in opposite directions. Addition of more office equipment pushed upward on intensity, while improvements in end-use efficiency, especially for lighting, pushed downward. The service sector accounts for only a small share of total energy use in the Former East Bloc and the LDCs. In the USSR, there is some evidence of a slight decline in fuel intensity and an increase in electricity intensity, although the latter is quite low by Western standards. Services electricity intensity has risen considerably in most LDCs due largely to addition of modern, air-conditioned buildings. 4 refs., 6 figs., 5 tabs

  9. Operation without benefit in the services sector

    International Nuclear Information System (INIS)

    Brunner, C. U.; Nipkow, J.; Brechbuehl, B.; Glauser, H.; Steinemann, U.

    2009-01-01

    This final report for the Swiss Federal Office of Energy (SFOE) discusses the unnecessary operation of electrical equipment. This preliminary study examined in a top-down manner the electrical grid loads at night in Switzerland and attempts to identify unnecessary loads. The results of a bottom-up analysis of seven buildings in the service sector was made. One large complex was also used to identify the sources of night-time loads. Together, these two approaches allowed a first appreciation and a rough quantification of the load caused by the unnecessary operation of equipment in the Swiss electricity grid. The services sector has an estimated share of some 2.4 TWh/a caused by unnecessary operation. In a follow-up project the reduction of unnecessary loads is to be studied in more detail. This second analysis will also have to include loads caused by unnecessary operation during the daytime. The goal of the project is eventually to reduce any unnecessary electric loads and, as a result, the entire electricity demands of Switzerland

  10. Valued Estonian Music CDs

    Index Scriptorium Estoniae

    2004-01-01

    2002. aastal välja antud eesti muusika heliplaatidest Artur Kapp "Symphonische Werke", Eduard Tubin "Symphonies No.9, No.10 and No.11", "Estonian Preludes", "Eesti heliloojad. Hortus Musicus", "Eesti Muusika Päevad", "Tallinn Saxophone Quartet. Estonian Contemporary Music", "Triskele. Kolga-Jaani vaimulikud rahvalaulud", "Helmekaala. Linnupuu Anne", "Modern Fox mängib Raimond Valgret",

  11. Precarity in the Nonprofit Employment Services Sector.

    Science.gov (United States)

    Fanelli, Carlo; Rudman, Debbie Laliberté; Aldrich, Rebecca M

    2017-08-01

    Drawing on interview and focus group data, this article explores research undertaken as part of a larger research project exploring precarity in the nonprofit employment services sector in a mid-sized Canadian city. We critically survey major legislative changes to Canadian employment and income security policies and programs, including the restructuring of work and labor relations, growth of performance-based contracting-out, erosion of intergovernmental transfers, worker stress, and emotional tolls. Our study's results demonstrate how employment precarity in the nonprofit employment services sector is amplified by top-down and centralized relationships with funding partners and policymaking divorced from the employment experiences of frontline staff. We make the case that it is important to work against rising workplace precarity to strengthen organizational and workplace conditions, as well as build environments more supportive of optimal employment support services. En se fondant sur des entretiens et des données découlant de groupes témoins, cet article présente des explorations entreprises dans une recherche plus large étudiant la précarité dans le secteur des emplois de service dans une ville canadienne de taille moyenne. Nous faisons une revue critique de changements importants intervenus dans la législation portant sur l'emploi au Canada et les politiques et programmes de la sécurité du revenu, incluant la restructuration du travail et des relations de travail, l'augmentation de la privatisation se fondant sur la performance, la diminution des transferts intergouvernementaux, le stress au travail et les conséquences émotionnelles. Les résultats de notre recherche démontrent comment la précarité de l'emploi dans les secteurs des services à but non lucratif est amplifiée par des relations allant du haut vers le bas et centralisée avec des partenaires et des politiques séparés de l'expérience des travailleurs sur le terrain. Nous d

  12. Employment Profile of the Service Sector in Selected Countries.

    Science.gov (United States)

    Bednarzik, Robert W.

    The rise of the service sector is a major trend common to all western, industrialized countries. Employment in the service sector has increased in 1960-1986 in all 10 countries participating in the Organisation for Economic Cooperation and Development's Centre for Educational Research and Innovation Human Resources project (Japan, Belgium, France,…

  13. The Services Sector and Economic Growth in Mauritius. A Bounds ...

    African Journals Online (AJOL)

    This paper examines the long run and short run impact of the services sector on economic growth in Mauritius. Using an augmented aggregate production function growth model, we apply the bounds testing approach to cointegration to assess the impact of different activities in the services sector on economic performance ...

  14. Opportunities for business and partnership : services sector

    Energy Technology Data Exchange (ETDEWEB)

    Mendoza Fernandez, J. [Bufete Industrial Construcciones, Mexico City (Mexico)

    1999-07-01

    Mexico is one of the countries with the highest industrial growth in Latin America. This is due to its geographical location, its vast oil and gas reserves, its membership in NAFTA (North American Free Trade Agreement), and mainly because of its modern economic policies. Mexico is a country in which many opportunities for private investment in the energy sector exist. This paper discussed Bufete Industrial Construcciones' involvement and experiences in the fields of petroleum, electricity and natural gas. The goals to be achieved in the various areas of the energy sector for the 2000-2006 period were summarized for the electric sector, the natural gas sector and the oil and gas extraction sector. The 4 mega projects currently underway include the Cantarell, the Burgos, the Ku-Maloob Zaap and the Delta del Grijalva projects.

  15. Opportunities for business and partnership : services sector

    Energy Technology Data Exchange (ETDEWEB)

    Mendoza Fernandez, J. (Bufete Industrial Construcciones, Mexico City (Mexico))

    1999-01-01

    Mexico is one of the countries with the highest industrial growth in Latin America. This is due to its geographical location, its vast oil and gas reserves, its membership in NAFTA (North American Free Trade Agreement), and mainly because of its modern economic policies. Mexico is a country in which many opportunities for private investment in the energy sector exist. This paper discussed Bufete Industrial Construcciones' involvement and experiences in the fields of petroleum, electricity and natural gas. The goals to be achieved in the various areas of the energy sector for the 2000-2006 period were summarized for the electric sector, the natural gas sector and the oil and gas extraction sector. The 4 mega projects currently underway include the Cantarell, the Burgos, the Ku-Maloob Zaap and the Delta del Grijalva projects.

  16. Opportunities for business and partnership : services sector

    Energy Technology Data Exchange (ETDEWEB)

    Mendoza Fernandez, J. [Bufete Industrial Construcciones, Mexico City (Mexico)

    1999-10-01

    Mexico is one of the countries with the highest industrial growth in Latin America. This is due to its geographical location, its vast oil and gas reserves, its membership in NAFTA (North American Free Trade Agreement), and mainly because of its modern economic policies. Mexico is a country in which many opportunities for private investment in the energy sector exist. This paper discussed Bufete Industrial Construcciones` involvement and experiences in the fields of petroleum, electricity and natural gas. The goals to be achieved in the various areas of the energy sector for the 2000-2006 period were summarized for the electric sector, the natural gas sector and the oil and gas extraction sector. The 4 mega projects currently underway include the Cantarell, the Burgos, the Ku-Maloob Zaap and the Delta del Grijalva projects.

  17. Opportunities for business and partnership : services sector

    International Nuclear Information System (INIS)

    Mendoza Fernandez, J.

    1999-01-01

    Mexico is one of the countries with the highest industrial growth in Latin America. This is due to its geographical location, its vast oil and gas reserves, its membership in NAFTA (North American Free Trade Agreement), and mainly because of its modern economic policies. Mexico is a country in which many opportunities for private investment in the energy sector exist. This paper discussed Bufete Industrial Construcciones' involvement and experiences in the fields of petroleum, electricity and natural gas. The goals to be achieved in the various areas of the energy sector for the 2000-2006 period were summarized for the electric sector, the natural gas sector and the oil and gas extraction sector. The 4 mega projects currently underway include the Cantarell, the Burgos, the Ku-Maloob Zaap and the Delta del Grijalva projects

  18. Service-sector Competition, Innovation and R&D

    DEFF Research Database (Denmark)

    Tingvall, Patrick Gustavsson; Karpaty, Patrik

    2011-01-01

    service-sector firms, we find evidence of an inverse U-shaped relationship for exporting service-sector firms. A further breakdown of innovation expenditures shows that the inverse U-shaped pattern holds for intramural R&D and training, but not for extramural R&D. Finally, the results indicate......The central prediction of the Aghion, Bloom, Blundell and Howitt model is an inverted U-shaped relationship between innovation and competition. The model is built on the assumption of a product market and has not yet been tested on the service sector. Using detailed firm-level data on Swedish...

  19. Awareness of occupational skin disease in the service sector.

    Science.gov (United States)

    Holness, D L; Kudla, I; Brown, J; Miller, S

    2017-06-01

    Occupational skin disease (OSD) is a common occupational disease. Although primary prevention strategies are known, OSDs remain prevalent in a variety of work environments including the service sector (restaurant/food services, retail/wholesale, tourism/hospitality and vehicle sales and service). To obtain information about awareness and prevention of OSD in the service sector. Focus groups and a survey were conducted with two groups. The first consisted of staff of the provincial health and safety association for the service sector and the second group comprised representatives from sector employers. Focus groups highlighted key issues to inform the survey that obtained information about perceptions of awareness and prevention of OSD and barriers to awareness and prevention. Both provincial health and safety association staff and sector employer representatives highlighted low awareness and a low level of knowledge of OSD in the sector. Barriers to awareness and prevention included a low reported incidence of OSD, low priority, lack of training materials, lack of time and cost of training, lack of management support and workplace culture. A starting point for improving prevention of OSD in the service sector is increased awareness. Identification of the barriers to awareness and prevention will help to shape an awareness campaign and prevention strategies. Building on existing experience in Europe will be important. © The Author 2016. Published by Oxford University Press on behalf of the Society of Occupational Medicine. All rights reserved. For Permissions, please email: journals.permissions@oup.com

  20. The Services Sector and Economic Growth in Mauritius. A Bounds ...

    African Journals Online (AJOL)

    Nafiisah

    financial sector. Second, we observe the existence of a long run causal relationship from the services sector to GDP per capita while short run causality runs ..... model and valid t-statistics even when some of the regressors are endogenous .... structure defined in the first stage of the final ARDL process is then estimated.

  1. Public–private sector partnerships for improved agriculture services ...

    African Journals Online (AJOL)

    The findings show that although the quality of extension services can be improved and the scope expanded more than the collaborating agencies can achieve by working independently, very few well-forged partnership and collaborative arrangements exist in the agriculture sector. Collaborative arrangements in the sector ...

  2. implementing relationship marketing in the service sector

    African Journals Online (AJOL)

    cistvr

    Berry (1983) outlined five strategy elements for practising relationship marketing: developing a core service around which to build a customer relationship, customising the relationship to the individual customer, augmenting the core service with extra benefits, pricing services to encourage customer loyalty, and marketing to ...

  3. Marketing strategy for the BC oil and gas service sector

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2004-10-29

    The British Columbia (BC) oil and gas service sector is collaborating with the BC Ministry of Energy and Mines (MEM) to enhance the competitiveness of oil and gas service providers in Northeast BC. The MEM agreed to provide one-time funding to develop this marketing strategy for the oil and gas sector, particularly for small to medium-sized companies with limited resources. This document is also a resource tool for suppliers in the sector that have developed and are implementing their own marketing plans and wish to enhance elements of their own plans. The strategy also outlines the potential role of associations in Northeast BC that represent the service sector. It links their marketing activities with the activities of individual service providers. Local service providers (LSP) include companies in a wide range of businesses such as drilling support, transportation, health and safety services, and construction. Six issues that directly impact the competitiveness of LSPs were also presented along with recommendations for participants in the service sector, associations and individual companies. tabs., figs., 11 appendices.

  4. Marketing strategy for the BC oil and gas service sector

    International Nuclear Information System (INIS)

    2004-01-01

    The British Columbia (BC) oil and gas service sector is collaborating with the BC Ministry of Energy and Mines (MEM) to enhance the competitiveness of oil and gas service providers in Northeast BC. The MEM agreed to provide one-time funding to develop this marketing strategy for the oil and gas sector, particularly for small to medium-sized companies with limited resources. This document is also a resource tool for suppliers in the sector that have developed and are implementing their own marketing plans and wish to enhance elements of their own plans. The strategy also outlines the potential role of associations in Northeast BC that represent the service sector. It links their marketing activities with the activities of individual service providers. Local service providers (LSP) include companies in a wide range of businesses such as drilling support, transportation, health and safety services, and construction. Six issues that directly impact the competitiveness of LSPs were also presented along with recommendations for participants in the service sector, associations and individual companies. tabs., figs., 11 appendices

  5. Elements affecting food waste in the food service sector.

    Science.gov (United States)

    Heikkilä, Lotta; Reinikainen, Anu; Katajajuuri, Juha-Matti; Silvennoinen, Kirsi; Hartikainen, Hanna

    2016-10-01

    Avoidable food waste is produced in the food service sector, with significant ecological and economical impacts. In order to understand and explain better the complex issue of food waste a qualitative study was conducted on the reasons for its generation in restaurants and catering businesses. Research data were collected during three participatory workshops for personnel from three different catering sector companies in Finland. Based on synthesized qualitative content analysis, eight elements influencing production and reduction of food waste were identified. Results revealed the diversity of managing food waste in the food service sector and how a holistic approach is required to prevent and reduce it. It is crucial to understand that food waste is manageable and should be an integral component of the management system. The model of eight factors provides a framework for recognition and management of food waste in the food service sector. Copyright © 2016 Elsevier Ltd. All rights reserved.

  6. Service Innovation and Sustainability in the Danish Logistics Sector

    DEFF Research Database (Denmark)

    Gammelgaard, Britta; Prockl, Günter; Thordardottir, Kristin

    2012-01-01

    Sustainability in the logistics sector is much talked about, but at the same time there is little overview of the current activities. This paper provides an input to such an overview of logistics services provided in the Danish logistics sector in 2011. The purpose of the study is also...... to investigate driving forces of development towards sustainable logistics services from the industry. The paper is descriptive and based on an online survey sent to managing directors of 201 companies in the Danish logistics sector. The survey questions were developed on the basis of literature studies...... on logistics and supply chain sustainability and innovation in the logistics service industry. The findings of the study are that sustainability is an issue in the sector, but also that not much is generally happening in the industry. The findings suggest that cost is the main driver of sustainability...

  7. Governance and Innovation in Public sector Services

    DEFF Research Database (Denmark)

    Scupola, Ada; Zanfei, Antonello

    2015-01-01

    Based on a longitudinal case study of virtual library development, we highlight three important aspects that characterize the links between governance and innovation in public sector innovation. First, the examined case shows that the organizational complexities have increased in the transition....... Second, we provide evidence of increasing cocreation activities in which end users are involved not only in choosing out of a given menu of alternative solutions to given problems, but also in the definition of the menu itself, and in shaping and implementing innovative solutions. Third, the increasing...

  8. Implementing relationship marketing in the service sector – An ...

    African Journals Online (AJOL)

    This paper provides a comprehensive review on the concept of relationship marketing in the service sector of Mauritius, its foundation as well as its development. The various implications of using market segmentation and customer loyalty in these service companies as relational strategies are also discussed. The research ...

  9. Public Service Motivation and Employment Sector: Attraction or Socialization?

    DEFF Research Database (Denmark)

    Kjeldsen, Anne Mette; Jacobsen, Christian Bøtcher

    2013-01-01

    Numerous studies have shown that public service motivation (PSM) is positively associated with public sector employment. However, the question of whether PSM influences or is influenced by employment decisions remains open, since previous studies have mostly relied on cross-sectional samples...... with experienced employees. This article investigates the relationship between PSM and employment sector in pre-entry and post-entry settings using data from a panel of Danish physiotherapy students surveyed before and after their first job in the public or private sector. The analyses show that PSM is neither...

  10. Governance and innovation in public sector services

    DEFF Research Database (Denmark)

    Scupola, Ada; Zanfei, Antonello

    2016-01-01

    changes; (ii) user-driven innovations have significantly increased with the diffusion of ICTs and Web based public services; and (iii) complex innovations are facilitated by face-to-face meetings between public servants and users. Third, it is suggested that changes in governance modes affect the balance...... between the different actors involved, thus influencing the nature and intensity of innovation. Fourth and finally, it is argued that the transition towards a networked governance approach requires information policies which persist over time, and are designed to increase collaboration between different...

  11. Estonian Folklore Archives

    Directory of Open Access Journals (Sweden)

    Risto Järv

    2013-10-01

    Full Text Available This essay presents the history and development of the The Estonian Folklore Archives, the central folklore archives of Estonia established in 1927, and examines its function in relation to the development of online databases. The Archives’ primary purpose has been to make the manuscript materials easily available for researchers working with the collection. The collections consist of manuscripts, sound recordings, photographs, and film and video materials, with an experimental multimedia collection as of 2008. The most extensive project related to the collections was the digitization in 2011-12 of Jakob Hurt’s folklore collection, stored in Kivike, a new file repository and archival infosystem of the Estonian Literary Museum.

  12. “Crossing over”: appropriate private sector principles, to operate more reliable public sector water services

    Directory of Open Access Journals (Sweden)

    Kevin Wall

    2008-04-01

    Full Text Available Private sector institutions utilise many different business methods, some of which can selectively be adapted for use by organisations outside the private sector, to the benefit of their service delivery responsibilities. But the best of the appropriate practices from the private sector have often “not crossed over”. The Water Research Commission (WRC of South Africa, working in collaboration with the Council for Scientific and Industrial Research (CSIR, finds that the concept of franchising, so successfully used by the private sector to deliver many goods and services, if applied to water services operation and maintenance, could alleviate and address many challenges in the management of water services. At the same time, franchising could provide an ideal stimulus to support the development of local enterprises, all within the municipal service delivery environment. Franchisee water service providers, dependent for their livelihood on the success of their business, would have a strong incentive to perform, and would also enjoy the benefit of the franchisor’s expert guidance and quality assurance. Some areas for potential franchising include meter management, billing, plumbing, pressure management, sewer maintenance, and wastewater treatment processes. The help from the franchisor would be of particular value to water services authorities at a distance from the major urban centres. Few of these authorities can afford to employ competent qualified staff, and often non-compliance with the laid down performance standards is a direct consequence of this lack. Significant improvements would soon be seen if the generally under-qualified and under-resourced water services staff could have this ongoing support, mentoring and quality control — or if the authority could enter into partnerships with small local enterprises or NGOs which would, through franchising, enjoy the necessary ongoing support, mentoring and quality control, and would have

  13. Information and adaptation in a public service sector: The example of the Dutch Public housing sector

    NARCIS (Netherlands)

    Koolma, H.M.

    2013-01-01

    A public service sector can be conceived as a multi agent system subordinated to a principal, mostly a department of a national government. The agents are relative autonomous and have decisional discretion, as long as they respect the boundaries setup by law and legislation. The hierarchy is less

  14. Service Innovation and Sustainability in the Danish Logistics Sector

    DEFF Research Database (Denmark)

    Gammelgaard, Britta; Prockl, Günter; Thordardottir, Kristin

    2012-01-01

    on logistics and supply chain sustainability and innovation in the logistics service industry. The findings of the study are that sustainability is an issue in the sector, but also that not much is generally happening in the industry. The findings suggest that cost is the main driver of sustainability...... information in not responding to certain questions. Such information could be that a large number of the respondents were not able to answer because they had thought about neither sustainability nor innovation as concepts relevant for them or the logistics sector. The paper provides an overview of the state...... of the art in the Danish logistics sector with respect to important topics of innovation and sustainability. This can be useful in helping practitioners to reassess their own positioning. Practitioners are advised to implement more formal procedures for innovation of sustainable logistics services. The paper...

  15. Promoting Innovation in the Services Sector: Toward Productivity ...

    International Development Research Centre (IDRC) Digital Library (Canada)

    Led by Centro de Investigaciones Económicas, the project will examine the role of innovation in the services sector. It will do so by producing case studies analyzing specific innovative strategies implemented by various firms and then determining the impact of different policy frameworks and interventions. The project is part ...

  16. European scale climate information services for water use sectors

    NARCIS (Netherlands)

    Vliet, van M.T.H.; Donnelly, Chantal; Strömbäck, Lena; Capell, René; Ludwig, Fulco

    2015-01-01

    This study demonstrates a climate information service for pan-European water use sectors that are vulnerable to climate change induced hydrological changes, including risk and safety (disaster preparedness), agriculture, energy (hydropower and cooling water use for thermoelectric power) and

  17. Work-related threats and violence in human service sectors

    DEFF Research Database (Denmark)

    Andersen, Lars Peter Sønderbo; Hogh, Annie; Biering, Karin

    2018-01-01

    BACKGROUND: Threats and violence at work are major concerns for employees in many human service sectors. The prevention of work-related violence is a major challenge for employees and management. OBJECTIVE: The purpose of this study was to identify prospective associations between psycho-social w......BACKGROUND: Threats and violence at work are major concerns for employees in many human service sectors. The prevention of work-related violence is a major challenge for employees and management. OBJECTIVE: The purpose of this study was to identify prospective associations between psycho......-social work environment and work-related threats and violence in four high risk human service sectors. METHODS: Questionnaire data was collected from 3011 employees working at psychiatric wards, in the elder sector, in the Prison and Probation Service and at Special Schools. Associations between psycho......-social work environment and work-related violence and threats were then studied using a one-year follow-up design and multilevel logistic regression analyses. RESULTS: The analyses showed that quantitative demands, high emotional demands, low level of influence over own work-situation, low predictability, low...

  18. Private sector participation in agricultural extension service in nigeria

    African Journals Online (AJOL)

    The issue of who is to undertake and sustain an efficient agricultural extension service delivery between the public and private sectors in sub-saharan Africa has continued to feature prominently among the extension stakeholders and professionals. This has become pertinent, especially in recent times where government's ...

  19. THE TRADE POSITION OF POLAND IN THE ICT SERVICES SECTOR

    Directory of Open Access Journals (Sweden)

    Sylwia Talar

    2016-09-01

    Full Text Available The paper includes analysis and assessment of trade in the ICT services performance of Poland. This study is looked at the trade position, essentially on the basis of the share in the world ICT services exports, revealed comparative advantage (RCA, and trade coverage ratio. It also identifies trends of the world trade in the ICT services. The statistics are derived from the basis of UNCTAD and Eurostat. International trade in the ICT ser-vices sector has specific characteristics and the interpretation of results of this trade is to take account of the particular nature of the ICT services. Poland is currently not revealed comparative advantage in the ICT services exports, but has had positive balance. Practically all trade indicators for Poland show very strong growth, which indicate a significant improvement in its ICT services trade position.

  20. Relationships between In-Service Teacher Achievement Motivation and Use of Educational Technology: Case Study with Latvian and Estonian Teachers

    Science.gov (United States)

    Karaseva, Agnese; Pruulmann-Vengerfeldt, Pille; Siibak, Andra

    2018-01-01

    This study explored the relationship of in-service teacher achievement goal orientation and practices of educational technology use. Semi-structured individual interviews with secondary school teachers in Latvia (N = 16) and Estonia (N = 10) revealed that the use of information and communication technology (ICT) in pedagogical work and the ways in…

  1. Determination of consumption biogenic solid fuels in the commercial sector, trade, services (tertiary sector). Final report

    International Nuclear Information System (INIS)

    Viehmann, Cornelia; Westerkamp, Tanja; Schwenker, Andre; Schenker, Marian; Thraen, Daniela; Lenz, Volker; Ebert, Marcel

    2012-01-01

    The policy has both national and European level ambitious program aimed at expansion of renewable energy and related to the reduction of greenhouse gas emissions. In the national action plan for renewable energy of the Federal Republic of Germany these goals are defined by 2020. The share of renewable energy in the provision of heat and cold should therefore rise from 6.6% to 15.5% of gross final energy consumption. According to the increasing importance of solar-thermal, near-surface and geothermal heat, the relative share of biomass is decreasing. However biomass makes with those listed in the national action plan with 79% an essential amount in regenerative heat market [BMU 2010]. For the pursuit of goals and reviews, the support measures and packages of measures which are initiated in this context, a regular and timely reporting on the development of the above objectives is mandatory. The diverse and growing reporting requirements such as in the EU directive on the promotion of renewable energy, require, however well-founded knowledge of the sector-specific energy consumption from renewable sources. While the data available for use of biogenic solid fuels in the sectors household and industry has improved significantly in recent years, for the sector commercial sector, trade, services (tertiary sector) reliable figures are still lacking. Against this background, the objective is to present study, in close cooperation with the Federal Environment Agency (UBA), the determination of the final energy consumption biogenic solid fuels in the tertiary sector in Germany for the year 2008. The basis is, in addition to the development of the current knowledge of the energy and heat consumption, the delimitation and characterization of the sector and the development of an extrapolation tools. The demand for this tool is its expandability and update possibility. From the industry-nonspecific and industry-specific input data can be derived, collecting for the extrapolation

  2. Estonian Jumal ‘God’

    OpenAIRE

    Karl Pajusalu; Renate Pajusalu; Ilona Tragel; Ann Veismann

    2016-01-01

    The article focuses on semantics and the use of the word jumal ‘god’ in Estonian. At first, we give an overview of the etymology of jumal ‘god’ and its meanings in Standard Estonian and Estonian dialects. Then we examine jumal ‘god’ as a linguistic unit associated with different constructions and collocational patterns, bleaching of the meaning, and usage in fulfilling different communication goals. In our study we show how jumal ‘god’ can refer literally to the higher power of Christianity o...

  3. Significant components of service brand equity in healthcare sector.

    Science.gov (United States)

    Chahal, Hardeep; Bala, Madhu

    2012-01-01

    The purpose of the study is to examine three significant components of service brand equity--i.e. perceived service quality, brand loyalty, and brand image--and analyze relationships among the components of brand equity and also their relationship with brand equity, which is still to be theorized and developed in the healthcare literature. Effective responses were received from 206 respondents, selected conveniently from the localities of Jammu city. After scale item analysis, the data were analyzed using factor analysis, correlations, t-tests, multiple regression analysis and path modeling using SEM. The findings of the study support that service brand equity in the healthcare sector is greatly influenced by brand loyalty and perceived quality. However, brand image has an indirect effect on service brand equity through brand loyalty (mediating variable). The research can be criticized on the ground that data were selected conveniently from respondents residing in the city of Jammu, India. But at the same time the respondents were appropriate for the study as they have adequate knowledge about the hospitals, and were associated with the selected hospital for more than four years. Furthermore, the validity and reliability of the data are strong enough to take care of the limitations of the convenience sampling selection method. The study has unique value addition to the service marketing vis-à-vis healthcare literature, from both theoretical and managerial perspectives. The study establishes a direct and significant relationship between service brand equity and its two components, i.e. perceived service quality and brand loyalty in the healthcare sector. It also provides directions to healthcare service providers in creating, enhancing, and maintaining service brand equity through service quality and brand loyalty, to sustain competitive advantage.

  4. Estonian Airi uued soodsad pakkumised

    Index Scriptorium Estoniae

    2010-01-01

    Estonian Airi kodulehelt on võimalik osta lennupileteid koostööpartnerite poolt pakutavatele mandritevahelistele lendudele ning broneerida internetis hotellituba Euroopa suurima hotelli broneerimise teenust pakkuva ettevõtte Booking.com kaudu

  5. Performance of the Service Sector in the Republic of Korea: An Empirical Investigation

    OpenAIRE

    Park, Donghyun; Shin, Kwanho

    2012-01-01

    There is a widespread perception that the Republic of Korea's service sector lags behind its dynamic world-class manufacturing sector. We empirically analyze the past performance of the Republic of Korea's service sector in order to assess its prospects as an engine of growth. Our analysis resoundingly confirms the conventional wisdom of an underperforming service sector. In light of the Republic of Korea's high income and development level, the poor performance of modern services is of parti...

  6. Climate services in the tourism sector - examples and market research

    Science.gov (United States)

    Damm, Andrea; Köberl, Judith; Prettenthaler, Franz; Kortschak, Dominik; Hofer, Marianne; Winkler, Claudia

    2017-04-01

    Tourism is one of the most weather-sensitive sectors. Hence, dealing with weather and climate risks is an important part of operational risk management. WEDDA® (WEather Driven Demand Analysis), developed by Joanneum Research, represents a comprehensive and flexible toolbox for managing weather and climate risks. Modelling the demand for products or services of a particular economic sector or company and its weather and climate sensitivity usually forms the starting and central point of WEDDA®. Coupling the calibrated demand models to either long-term climate scenarios or short-term weather forecasts enables the use of WEDDA® for the following areas of application: (i) implementing short-term forecasting systems for the prediction of the considered indicator; (ii) quantifying the weather risk of a particular economic sector or company using parameters from finance (e.g. Value-at-Risk); (iii) assessing the potential impacts of changing climatic conditions on a particular economic sector or company. WEDDA® for short-term forecasts on the demand for products or services is currently used by various tourism businesses, such as open-air swimming pools, ski areas, and restaurants. It supports tourism and recreation facilities to better cope with (increasing) weather variability by optimizing the disposability of staff, resources and merchandise according to expected demand. Since coping with increasing weather variability forms one of the challenges with respect to climate change, WEDDA® may become an important component within a whole pool of weather and climate services designed to support tourism and recreation facilities to adapt to climate change. Climate change impact assessments at European scale, as conducted in the EU-FP7 project IMPACT2C, provide basic information of climate change impacts on tourism demand not only for individual tourism businesses, but also for regional and national tourism planners and policy makers interested in benchmarks for the

  7. [Mati Erelt. Estonian Language] / Katrin Hiietamm

    Index Scriptorium Estoniae

    Hiietamm, Katrin

    2004-01-01

    Arvustus: Estonian language / [Estonian Academy of Sciences] ; edited by Mati Erelt.Tallinn : Teaduste Akadeemia Kirjastus, 2003. 412, [1] lk. : ill., kaart. (Linguistica Uralica. Supplementary series, 0868-4731 ; vol. 1)

  8. “Crossing over”: appropriate private sector principles, to operate more reliable public sector water services

    CSIR Research Space (South Africa)

    Wall, K

    2008-07-01

    Full Text Available of the franchising concept are the profit motive and the existence of a successful business model that can be copied widely – neither of these is currently in evidence in the water services sector. DWAF and others have for a number of years considered... that a local mayor is quoted as having said: “the Red Cross and FEMA [the federal disaster relief agency] should take a master class in logistics and mobilisation from Walmart”.” (Maspero and Ittmann 2008, page 182) The “nonchalant response” by Rollin...

  9. Danish energy-sector exports. Products and consulting services

    International Nuclear Information System (INIS)

    Wolter, H.C.

    2000-06-01

    Danish Energy Agency has previously carried out studies of Danish energy-sector exports. The latest results were published in the report, Energisektorens eksport. Produkter og raadgivning. Danish Energy Agency, September 1998. The present survey is an update of the earlier studies, and includes 1998 exports. As previously, the study, carried out in cooperation with the Confederation of Danish Industries and the Danish Council of Consulting Architects and Engineers, is based on questionnaires sent to relevant companies. In addition, information has been obtained from companies that do not belong to these organisations. On the basis of the answers received, 58 Danish companies exported products to a value of approximately DKK 16,000 million, and 22 consulting firms exported consulting services to a value of approximately DKK 370 million. These exports of approximately DKK 16.5 billion accounted for 5% of all Danish exports in 1998. In comparison with 1996, energy-sector exports have risen by more than 40% in a period in which Danish exports in general have risen by an average of 8%. Energy sector exports provide employment for more than 18,000 persons in Denmark - approximately 17,500 employees in companies that export products, and approximately 600 persons in consulting firms. To this must be added a presumably significantly larger number of persons employed by sub-suppliers to the above companies computed by value, 80% of the exports come from relatively few companies, i.e. 13 companies with products, and five offering consulting services. Energy-sector exports fall within the following product areas: 1) Wind turbines (25%). 2) District heating and combined heat and power (CHP) (21%). 3) Energy savings and control (20%). 4) Oil and natural gas (13%). 5) Electricity plants and power supply (13%). 6) Other (8%). 67% of the exports go to Western Europe, 18% to Asia, 7% to Eastern and Central Europe, and 8% to other parts of the world. (EHS)

  10. Energy Efficiency Services Sector: Workforce Education and Training Needs

    Energy Technology Data Exchange (ETDEWEB)

    Goldman, Charles A.; Peters, Jane S.; Albers, Nathaniel; Stuart, Elizabeth; Fuller, Merrian C.

    2010-03-19

    This report provides a baseline assessment of the current state of energy efficiency-related education and training programs and analyzes training and education needs to support expected growth in the energy efficiency services workforce. In the last year, there has been a significant increase in funding for 'green job' training and workforce development (including energy efficiency), through the American Recovery and Reinvestment Act (ARRA). Key segments of the energy efficiency services sector (EESS) have experienced significant growth during the past several years, and this growth is projected to continue and accelerate over the next decade. In a companion study (Goldman et al. 2009), our research team estimated that the EESS will increase two- to four-fold by 2020, to 220,000 person-years of employment (PYE) (low-growth scenario) or up to 380,000 PYE (high-growth scenario), which may represent as many as 1.3 million individuals. In assessing energy efficiency workforce education and training needs, we focus on energy-efficiency services-related jobs that are required to improve the efficiency of residential and nonresidential buildings. Figure ES-1 shows the market value chain for the EESS, sub-sectors included in this study, as well as the types of market players and specific occupations. Our assessment does not include the manufacturing, wholesale, and retail distribution subsectors, or energy efficiency-focused operations and maintenance performed by facility managers.

  11. Reducing barriers to energy efficiency in the German energy service companies sector. Final report

    Energy Technology Data Exchange (ETDEWEB)

    Koewener, D.; Schleich, J.

    2000-12-01

    This report describes the empirical research conducted in the German energy service sector to assess to what extent energy service companies (ESCOs) can help overcome the barriers to energy in the higher education, brewing and mechanical engineering sectors. This report complements the sector for Germany within the BARRIERS project (Sorrell et al., 2000; Schleich/Boede 2000a; Schleich/Boede 2000b; Schleich et al., 2000). The report characterises the German energy service sector, contains a description and analysis of four case studies in the energy service sector, identifies the main barriers and chances for ESCOs in the higher education, brewery and mechanical engineering sectors, and concludes with brief recommendations on how these barriers may be overcome. The results of the study are summarised here under the following headings: Characterising the energy service sector in Germany; - Case studies of energy service companies in Germany; - The role of ESCOs in the case-study sectors; - Policy implications. (orig.)

  12. Estonian horticultural peat marketing: sales promotion and price formation. 2. part

    International Nuclear Information System (INIS)

    Hammer, Hele

    1999-01-01

    When forming prices, Estonian peat companies' decisions should be based on marginal cost analysis. Unfortunately most Estonian companies sell peat to intermediaries and cannot influence its price. Estonian peat producers have to choose between either selling peat directly or selling through a central marketing organization. Both systems have their pros and cons. Direct selling gives more freedom to individual producers but is more risky. Central marketing makes cost saving possible and is more effective and stable, but may alienate producers from clients and markets. Whichever marketing system Estonian peat companies choose, the most important elements in their marketing strategy should be: careful market analysis, personal sales, attending trade shows, catalogues, quality service and offering transportation services. (author)

  13. Overview of the Estonian Biofuels Association activities

    International Nuclear Information System (INIS)

    Hueues, Meelis

    2000-01-01

    Due to global warming and environment pollution because of widespread use of fossil fuels there are already tendencies to stabilize and decrease the consumption of these energy resources and take into use more renewable energy resources. Estonian Biofuels Association (EBA) is a non-profit association, which was founded on 8. of May 1998 in Tallinn. The EBA is an independent and voluntary alliance of its members. Fields of activity of the EBA are by biofuels research, developing and evaluation to engage environmental, biofuels and energy saving. EBA members are: energy consultants, scientists, as well as fuel suppliers, DH-companies, technology suppliers, energy service companies etc. The members of EBA are involved in different projects in Estonia, where biomass are produced and used for heating, where wood, waste, peat, rape oil and biogas resources are examined and put into use, and also projects which deal with energy saving and environment friendly equipment production for using biofuels. During our short experience we have noticed that people in Estonia have become more aware of biomass and their use, so the development of environment friendly and sustainable energetics will continue in Estonia. Available biofuels in Estonia could compete with fossil fuels if burnt rationally with high technology equipment. EBA members are convinced that biomass have perspective and that they could play an important role in improving Estonian economic and environmental situation. Modem biomass combustion devices are taken into use more the faster general wealth increases and EBA can raise people's awareness of bio fuel subject through special, courses and media. We want Estonian energy policy to develop towards widespread use of renewable energy resources, which would save energy and environment improve nation's foreign trade balance and create jobs mainly in rural areas

  14. Energy Efficiency Services Sector: Workforce Size and Expectations for Growth

    Energy Technology Data Exchange (ETDEWEB)

    Goldman, Charles; Fuller, Merrian C.; Stuart, Elizabeth; Peters, Jane S.; McRae, Marjorie; Albers, Nathaniel; Lutzenhiser, Susan; Spahic, Mersiha

    2010-03-22

    The energy efficiency services sector (EESS) is poised to become an increasingly important part of the U.S. economy. Climate change and energy supply concerns, volatile and increasing energy prices, and a desire for greater energy independence have led many state and national leaders to support an increasingly prominent role for energy efficiency in U.S. energy policy. The national economic recession has also helped to boost the visibility of energy efficiency, as part of a strategy to support economic recovery. We expect investment in energy efficiency to increase dramatically both in the near-term and through 2020 and beyond. This increase will come both from public support, such as the American Recovery and Reinvestment Act (ARRA) and significant increases in utility ratepayer funds directed toward efficiency, and also from increased private spending due to codes and standards, increasing energy prices, and voluntary standards for industry. Given the growing attention on energy efficiency, there is a concern among policy makers, program administrators, and others that there is an insufficiently trained workforce in place to meet the energy efficiency goals being put in place by local, state, and federal policy. To understand the likelihood of a potential workforce gap and appropriate response strategies, one needs to understand the size, composition, and potential for growth of the EESS. We use a bottom-up approach based upon almost 300 interviews with program administrators, education and training providers, and a variety of EESS employers and trade associations; communications with over 50 sector experts; as well as an extensive literature review. We attempt to provide insight into key aspects of the EESS by describing the current job composition, the current workforce size, our projections for sector growth through 2020, and key issues that may limit this growth.

  15. Developing an operational capabilities index of the emergency services sector.

    Energy Technology Data Exchange (ETDEWEB)

    Collins, M.J.; Eaton, L.K.; Shoemaker, Z.M.; Fisher, R.E.; Veselka, S.N.; Wallace, K.E.; Petit, F.D. (Decision and Information Sciences)

    2012-02-20

    In order to enhance the resilience of the Nation and its ability to protect itself in the face of natural and human-caused hazards, the ability of the critical infrastructure (CI) system to withstand specific threats and return to normal operations after degradation must be determined. To fully analyze the resilience of a region and the CI that resides within it, both the actual resilience of the individual CI and the capability of the Emergency Services Sector (ESS) to protect against and respond to potential hazards need to be considered. Thus, a regional resilience approach requires the comprehensive consideration of all parts of the CI system as well as the characterization of emergency services. This characterization must generate reproducible results that can support decision making with regard to risk management, disaster response, business continuity, and community planning and management. To address these issues, Argonne National Laboratory, in collaboration with the U.S. Department of Homeland Security (DHS) Sector Specific Agency - Executive Management Office, developed a comprehensive methodology to create an Emergency Services Sector Capabilities Index (ESSCI). The ESSCI is a performance metric that ranges from 0 (low level of capabilities) to 100 (high). Because an emergency services program has a high ESSCI, however, does not mean that a specific event would not be able to affect a region or cause severe consequences. And because a program has a low ESSCI does not mean that a disruptive event would automatically lead to serious consequences in a region. Moreover, a score of 100 on the ESSCI is not the level of capability expected of emergency services programs; rather, it represents an optimal program that would rarely be observed. The ESSCI characterizes the state of preparedness of a jurisdiction in terms of emergency and risk management. Perhaps the index's primary benefit is that it can systematically capture, at a given point in time, the

  16. Service and obligations of public service in the electrical sector law; Servicio universal y obligaciones de servicio publico en la Ley del Sector Electrico

    Energy Technology Data Exchange (ETDEWEB)

    Cuetara Martinez, J.M. de la; Gonzalez Sanfiel, A.

    1998-12-01

    Our article starts from the need of reconsidering the traditional public service concept; to this goal, the new categories universal service and public service obligations are useful instruments. After defining its notes, we identify them as different kinds of a common gender and separate then from other next categories, as are general interest services and policy obligations. Finally, we applied the obtained findings to the Electricity Sector, identifying an universal service in the supply of electrical energy to all the claimants and various concrete public service obligations in its principal sub sectors (production, transportation, distribution, trading and supply). (Author)

  17. Personal control of privacy and data: Estonian experience.

    Science.gov (United States)

    Priisalu, Jaan; Ottis, Rain

    2017-01-01

    The Republic of Estonia leads Europe in the provision of public digital services. The national communications and transactions platform allows for twenty-first century governance by allowing for transparency, e-safety (inter alia privacy), e-security, entrepreneurship and, among other things, rising levels of prosperity, and well-being for all its Citizens. However, a series of Information Infrastructure attacks against the Estonian e-society infrastructure in 2007 became one of best known incidents and experiences that fundamentally changed both Estonian and international discussions about Cyber Security and Privacy. Estonian experience shows that an open and transparent attitude provides a good foundation for trust between the Citizen and the State, and gives more control to the real owner of the data - the Citizen. Another important lesson is that the Citizen needs to be confident in the government's ability to keep their data safe -- in terms of confidentiality, integrity and availability - establishing a strong link between privacy and information security. This paper discusses certain critical choices, context, and events connected to the birth and growth of the Estonian e-society in terms of Privacy.

  18. Did Distortionary Sales Taxation Contribute to the Growth of the Service Sector?

    OpenAIRE

    Merriman, David; Skidmore, Mark

    2000-01-01

    Since the 1950s, the sales tax has become much more widely used as a source of state government revenue and the average sales tax rate has greatly increased. During this period, the service sector has grown rapidly relative to other sectors of the economy. We hypothesize that increased sales taxation has played a role in the growth of the service sector, because states typically exempt sales of services from the sales tax unless explicitly enumerated, while final purchases of goods are taxed ...

  19. Sector and Occupational Differences in Public Service Motivation: A Qualitative Study

    DEFF Research Database (Denmark)

    Kjeldsen, Anne Mette

    2012-01-01

    The relationship between employment sector and public service motivation remains unclear since previous studies fail to control for the occupation of the investigated employees. Based on 32 semi-structured interviews with Danish nurses and nursing assistants working in the public or private health...... sector, this study shows that occupation and employment sector have very different relationships with the separate dimensions of public service motivation. This suggests that future studies of sector differences in public service motivation should pay attention to employees' occupation as an important...... control variable, and the benefits of using a qualitative approach to measure public service motivation....

  20. FDI in the Service Sector – Propagator of Growth for India?

    Directory of Open Access Journals (Sweden)

    Chitrakalpa SEN

    2011-06-01

    Full Text Available The last two decades have witnessed an unprecedented growth of the Indian service sector. This study aims to analyze the growth dynamics of the FDI. It intends to see whether the growth in FDI has any significant impact on the service sector growth and also investigates whether a growth in this sector causes the GDP to grow. The results suggest that there has been a significant positive impact of the FDI on services sector and this service sector growth has in turn a significant effect on the GDP. The study also looks into the sub-sectoral dynamics and indicates towards the fact that the trade, hotels and restaurants, transport, storage and communications sub-sector contributes the most in the growth of Indian service sector. Therefore FDI can be truly be used as a propagator of economic growth, via its favourable effect on the growth in the services sector. Finally, the study addresses the long running sustainability debate regarding the Indian service sector.

  1. The Evaluation of Innovation in the IT Service Sector: Methodological and Empirical Aspects

    Directory of Open Access Journals (Sweden)

    Eglė Kazlauskienė

    2013-08-01

    Full Text Available Purpose — Nowadays services are comprehended as the key factor for economic activity, growth and employment. Developed economies are service-dominated though little is known about the innovation details in the service sector and this study field has been neglected for a while. The innovation in service sector activities needs to be thoroughly evaluated because innovation is an interconnected process and cannot be defined using one or few indicators. IT services are an integral part of contemporary life, particularly for business. It can be introduced and implemented in all fields, especially when the world is becoming more multidimensional. Innovation performance in the IT sector has been under-researched, despite the fact that IT service sector plays the innovation disseminator role in other sectors by appliance of IT products. Design/methodology/approach — Based on scientific literature and methodological aspects analyses, an empirical research methodology was designed and the qualitative research on innovation in information technology service sector was accomplished. Findings — The article presents methodological aspects of innovation evaluation in service sector and empirical aspects on innovation implementation and development in the IT service companies in Lithuania. Research limitations/implications — For more comprehensive understanding of innovation in service sector, especially in IT services, the theory of service innovation is necessary. Deeper understanding and perspectives on how innovation benefits the information technology sector should be revealed in further researches and the multi-country analysis is needed. Practical implications — The finding of the paper can be used to improve the development of innovation in information technology service companies and create a model for more exhaustive multi-country empirical researches. Originality/value — The impact of innovation and its development in information

  2. STRENGTHENING COMPANY IMAGE IN SERVICE SECTOR BY IMPROVING RELATIONAL CAPITAL

    Directory of Open Access Journals (Sweden)

    Jamila Jaganjac

    2016-11-01

    Full Text Available This paper aims to contribute to the theoretical model of managing intellectual capital with an emphasis on the relational capital. Relational capital is especially relevant in the service sector, where differentiation is mostly based on non-price competition. Development of relational capital which strengthens the image through satisfaction of internal and external users encourages innovation and allows each process to be enriched with new knowledge. To illustrate this concept, the paper presents an empirical study of the participants of international students’ conference, coming from nine faculties from Bosnia and Herzegovina, Serbia and Croatia. Paper intends to define the steps to follow in developing a model of relational capital management at universities, taking in consideration the interaction between students' needs, defined through five levels and relationships with higher education institutions. The aim of research is also to encourage innovative processes in Bosnia and Herzegovina and region, which are not always needed to be directly connected to curricular activities, but are derived from them. The results indicate the motives and motivation of both students and professors at fifth level of interaction. It also presents possible ways to expand cooperation in the fifth stage of interaction between students and higher education institutions. As the image of the company and its employees and clients is interconnected, this research points to elements that can be improved in further interaction, in order to achieve effects on each side.

  3. in the health service sector – results of literature study

    Directory of Open Access Journals (Sweden)

    Irena Sobańska

    2015-12-01

    Full Text Available The aim of this paper is to provide a review of the existing literature related to the directions of change from thepoint of view of the influence that lean approach has for management and accounting in health care institutions.The article is an account of the content of the selected 19 papers (from more than 200 analyzed published in thefield within the period 1995–2013. The investigation of the literature was conducted in two basic perspectives:theoretical considerations and results of empirical research (case study, questionnaire survey.The method of literature analysis was applied for the realization of the aim formulated in the paper. Twogroups of articles were the object of the analysis: theoretical and presenting explanatory results of empiricalinvestigations.The lean approach, which originated in the motor industry (production factories, is fully suitable for use inhealthcare organizations operating in various cultural contexts, and for reforming national healthcare systems toincrease their efficiency. The spreading and adoption of the lean concept in the medical services sector has anevolutionary character, similarly to the earlier spread of lean in manufacturing industries.

  4. Perceived service delivery and productivity in the food and beverage sector in Potchefstroom / Adam Herman Viljoen

    OpenAIRE

    Viljoen, Adam Herman

    2012-01-01

    The importance of management in the food and beverage sector as well as managing food and beverage service employees are crucial aspects that influence quality service delivery. The food and beverage sector is a large service orientated segment of the greater tourism industry, and effective management of employees is therefore necessary since employees are regarded as the primary resource through which establishments deliver services. One might further argue that an employee is...

  5. The Implementation of Minimum Service Standards (MMS on Public Service for Health Services Sector in Bondowoso, Indonesia

    Directory of Open Access Journals (Sweden)

    Untung Kuzairi

    2018-04-01

    Full Text Available One of heatlh policies implemented by the hospital is the minimum service standards (MSS. MSS is a benchmark of hospital service quality in providing services to the public. Talking about health service quality problem, it was found out as the field fact that the achievement of MSS indicator in General Hospital of Dr. H. Koesnadi Bondowoso, Indonesia in 2016 still did not fulfill target of standard hospital service (type B and  minimum service standard (MSS of hospital. This fact shows that the quality of health services in general hospital of  dr. H. Koesnadi Bondowoso is still low. So, this research aims to describe the policy implementation of minimum service standard and to analyze the obstacles in the implementation of MSS policy at general hospital of  dr. H. Koesnadi Bondowoso. So, this research would discuss the policy implementation of minimum service standards by using Edward III concept as a tool to analyze it. This research employed qualitative research with phenomenological approach. The results showed that the implementation of MSS policy of dr. H. Koesnadi Bondowoso general hospital still did not run well. This was due to several factors  such as communication, bureaucratic structure, sources, dispositions (attitude and leadership in sectoral ego control. Sectoral ego can be shaped from educational background of specialist doctors who still adhered seniority and lack of individual role of implementor in building interpersonal communication and conflict management.

  6. Internationalisation and Changing Skill Needs in European Small Firms: The Services Sector. CEDEFOP Reference Series.

    Science.gov (United States)

    Hassid, Joseph

    A study explored questions on changing skill requirements of small firms in the services sector that are internationalizing their activities. These seven European Union (EU) member states were involved: Greece, Spain, Italy, Ireland, Austria, the Netherlands, and the United Kingdom. The services sector accounted for a significant part of the EU…

  7. Study the Effect of Value-Added of Services Sector on Forecasting of Electricity Demand in Services Sector due to Price Reform

    Directory of Open Access Journals (Sweden)

    Sayed Mahdi Mostafavi

    2016-07-01

    Full Text Available Electrical energy is as one of the important effective factors on economic growth and development. In recent decades, numerous studies in different countries to estimate and forecast electricity demand in different parts of the economy have been made. In this paper, using the method ARDL, estimation and forecasting of electricity demand in the services sector of Iran are determined for the time period from 1983 to 2012. Estimated equations show that the added value of the services sector and a significant positive impact on the demand for electricity in this sector. The price elasticity for services sector is smaller than 1 due to low electricity prices and subsidized electricity. Hence, electricity prices have little impact on the demand for electricity. The results of the estimate represents a long-term relationship between the variables in the services sector. In this paper, based on amendments to the law on subsidies and estimated values, anticipated electricity demand until the end of the fifth development plan was carried out. The results indicate an increase in power consumption in the services sector.

  8. Cross-sector Service Provision in Health and Social Care: An Umbrella Review

    Directory of Open Access Journals (Sweden)

    Shannon Winters

    2016-04-01

    Full Text Available Introduction: Meeting the complex health needs of people often requires interaction among numerous different sectors. No one service can adequately respond to the diverse care needs of consumers. Providers working more effectively together is frequently touted as the solution. Cross-sector service provision is defined as independent, yet interconnected sectors working together to better meet the needs of consumers and improve the quality and effectiveness of service provision. Cross-sector service provision is expected, yet much remains unknown about how it is conceptualised or its impact on health status. This umbrella review aims to clarify the critical attributes that shape cross-sector service provision by presenting the current state of the literature and building on the findings of the 2004 review by Sloper. Methods: Literature related to cross-sector service provision is immense, which poses a challenge for decision makers wishing to make evidence-informed decisions. An umbrella review was conducted to articulate the overall state of cross-sector service provision literature and examine the evidence to allow for the discovery of consistencies and discrepancies across the published knowledge base. Findings: Sixteen reviews met the inclusion criteria. Seven themes emerged: Focusing on the consumer, developing a shared vision of care, leadership involvement, service provision across the boundaries, adequately resourcing the arrangement, developing novel arrangements or aligning with existing relationships, and strengthening connections between sectors. Future research from a cross-organisational, rather than individual provider, perspective is needed to better understand what shapes cross-sector service provision at the boundaries. Conclusion: Findings aligned closely with the work done by Sloper and raise red flags related to reinventing what is already known. Future researchers should look to explore novel areas rather than looking into

  9. The problems and development potential of revenue autonomy in Estonian municipalities. Kohalike omavalitsuste tuluautonoomia probleemid ja arenguvõimalused Eestis

    Directory of Open Access Journals (Sweden)

    Janno Reiljan

    2013-01-01

    Full Text Available In a regionally heterogeneous country like Estonia, it is a difficult task to create a local government revenue structure that guarantees even supply of public services across the entire country and, at the same time, revenue autonomy for the municipalities. In the theoretical part of the current article the suitability of different sources of own revenues are analysed in the context of Estonian municipalities. The empirical part of the article compares the financing principles of Estonian municipalities with other EU countries. Finally, the proportions of different own sources of revenues in the budgets of Estonian local governments are examined and suggestions are made for changing the current system

  10. The Flexible Care Service: a third-sector service for older people with mental health needs.

    Science.gov (United States)

    Ryder, Elaine

    2015-01-01

    Demographic patterns indicate that by 2030, one in five people in England will be over 65. Together with the fact that as people age they are more likely to suffer from comorbidities, it is of paramount importance that local services are designed to meet the needs of individual older people. The Flexible Care Service is a resource for older people with mental health problems. Through the use of client case studies, the Department of Health's 'six Cs' (care, compassion, competence, communication, courage and commitment) are used as a framework to demonstrate how a third-sector service such as Flexible Care can offer a person-centred approach in order to meet the diverse needs of individual clients. The framework is also used to demonstrate the high level of skills needed by flexible carers in order to provide this support.

  11. Costs and utilization of public sector family planning services in Pakistan.

    Science.gov (United States)

    Abbas, Khadija; Khan, Adnan Ahmad; Khan, Ayesha

    2013-04-01

    The public sector provides a third of family planning (FP) services in Pakistan. However, these services are viewed as being underutilized and expensive. We explored the utilization patterns and costs of FP services in the public sector. We used overall budgets and time allocation by health and population departments to estimate the total costs of FP by these departments, costs per woman served, and costs per couple-year of protection (CYP). The public sector is the predominant provider of FP to the poorest and is the main provider of female sterilization services. The overall costs of FP in the public sector are USD 55 per woman served, annually (USD 17 per CYP). Within the public sector, the population welfare departments provide services at USD 72 per woman served, annually (USD 17 per CYP) and the health departments at USD 39 per woman per year (USD 29 per CYP). While the public sector has a critical niche in serving the poor and providing female sterilization, its services are considerably more expensive compared to international and even some Pakistani non-government organization (NGO) costs. This reflects inefficiencies in services provided, client mistrust in the quality of services provided, and inadequate referrals, and will require specific actions for improving referrals and the quality of services.

  12. Opportunities of creating multi-agent systems in the service sector

    Directory of Open Access Journals (Sweden)

    Shatsky A.A.

    2017-03-01

    Full Text Available the paper seeks to examine opportunities to create multi-agent systems (MAS in the service sector. Using methods of theoretical analysis and synthesis, the author attempts to apply a multi-agent technology to description of the socio-economic system, such as the service sector. As a result, the author identifies three types of MAS in the service sector based on different types of architecture of intelligent information systems. The research shows that the problem posed by the author requires further study and clarification of results

  13. An analysis of present and future trends of the service sector

    International Nuclear Information System (INIS)

    Bechmann, G.; Brosi, G.; Japp, K.P.; Paschen, H.

    1976-07-01

    In this report problems of forecasting in the service sector are discussed. Main emphasis is placed on a critical analysis of attempts at measuring the 'productivity' of services and their 'contribution to the gross national product'. Quantitative forecasting methods are then compared with a social-science approach at assesssing structural trends, esp. in the public sector. Starting from an analysis of constraints and their impact on different goals and objectives in the public service sector restrictions on modernisation strategies are described and alternative policies for rationalisation discussed. (orig.) [de

  14. Perspectives on User-Driven Innovation in Public Sector Services

    DEFF Research Database (Denmark)

    Langergaard, Luise Li

    2015-01-01

    for citizenship understood in more traditional terms, i.e. defined by political deliberation and rights. This question is important because conceptualizations of users imply certain ideas about the public sector, state and society, which have political implications as well as implications for our understanding......The chapter presents and discusses how we can conceptualize user involvement in the public sector, as well as users, in very different ways: As consumers, co-producers, lead users or citizens. One important question which is subsequently discussed, is what such different conceptualizations imply...... of citizenship. Thus, we need to be aware of what different perspectives of user involvement imply for citizenship and collaborative innovation in the public sector. The chapter is based on a literature study and uses an empirical case as an example to illustrate and discuss differences in democratic...

  15. Service Recovery, Satisfaction and Customers’ Post Service Behavior in the Malaysian Banking Sector

    Directory of Open Access Journals (Sweden)

    Shaheen MANSORI

    2014-06-01

    Full Text Available Financial services sector has become so competitive after Malaysia government’s liberalization policy. In order to address this intense competition, banks have shifted their strategy from product-centered to a customer-centered strategy. This study is to test a model related to the relationship between the service recovery, customer satisfaction and the after purchase behavior by the customers. To test the proposed model, 370 self-administered questionnaires were distributed. The analyses based on Structural Equation Modeling (SEM reveal that there are direct relationships between perceived distributive justice, perceived procedural justice, perceived interactional justice and customer satisfaction in regard to service recovery. The results also show that customer satisfaction increases the level of trust among customers. There is also a high possibility that satisfied customers will spread positive word of mouth that can reinforce the good reputation of the service provider. Bootstrap is used to examine the mediation effects of satisfaction and the results show that customer satisfaction fully mediates the relationship between perceived interactional justice and word of mouth. The results also indicate that customer satisfaction partially mediate the following relationships; perceived distributive justice with word of mouth, perceived procedural justice with word of mouth and perceived interactional justice with perceive trust. However, the fact that this study is conducted by using cross sectional method, focuses on banking industry and covers a small area of the country should be taken into consideration for any generalization of results.

  16. Innovation, Management and Sustainability - change processes in the food service sector

    DEFF Research Database (Denmark)

    Kristensen, Niels Heine; Dahl, Astrid; Mikkelsen, Bent Egberg

    2005-01-01

    Kristensen NH, Thorsen AV, Dahl A, Engelund EH, Mikkelsen BE (2005): Innovation, Management and Sustainability - change processes in the food service sector. Chapter in "Culinary Arts and Sciences V - Global and National Perspectives". Bournemouth University. ISBN 1-85899-179-X......Kristensen NH, Thorsen AV, Dahl A, Engelund EH, Mikkelsen BE (2005): Innovation, Management and Sustainability - change processes in the food service sector. Chapter in "Culinary Arts and Sciences V - Global and National Perspectives". Bournemouth University. ISBN 1-85899-179-X...

  17. The effect of debt on corporate profitability : Evidence from French service sector

    OpenAIRE

    Kebewar, Mazen

    2013-01-01

    ABSTRACT:Current study aims to provide new and first empirical evidence on the impact of debt oncorporate profitability of French service sector. This impact can be explained by three essentialtheories: signaling theory, tax theory and the agency cost theory. Using panel data sample of2240 French non listed companies of service sector during 1999-2006. By utilizing generalizedmethod of moments (GMM) econometric technique on three measures of profitability ratio(PROF1, PROF2 and ROA), we show ...

  18. Bank service quality in private sector: Evidence from Iran

    Directory of Open Access Journals (Sweden)

    Niloufar Asgarian

    2013-02-01

    Full Text Available Service quality plays an important role in service industries such as banks, insurance firms, etc. The purpose of this paper is to investigate level of service quality in private banking industry in Iran. The proposed model of this paper uses SERVQUAL tool for measuring service quality and population of this study includes customers of three private banks in Tehran. Results show that except efficiency, other variables of SERVQUAL obtained suitable level mean in this study. As a result, with the development of electronic commerce, internet banking has become an alternative for developing, operating and offering bank services.

  19. CONSIDERATIONS REGARDING THE INTERNATIONAL DEVELOPMENT OF THE SERVICES SECTOR

    Directory of Open Access Journals (Sweden)

    Vasile ZETIA

    2013-12-01

    Full Text Available The global consultancy industry is at the moment a cyclical industry, and in fact there is a direct dependence with global economic trends. Economic growth stimulates an increase in budgets for consulting economic agents, and on the other hand the recession makes global scale companies spend less for consulting. Large specialized companies and the solid experience in specific sectors are engaging increasingly longer in business consulting on the expense of pure consulting companies.

  20. Spatial Evolution of Producer Service Sectors and Its Influencing Factors in Cities: A Case Study of Hangzhou, China

    Directory of Open Access Journals (Sweden)

    Yizhou Wu

    2018-03-01

    Full Text Available Producer service industries are an important feature in the current development of a metropolis. Researchers from different countries are increasingly concerned about location changes and the motives of producer service sectors in cities. Given the rapid development of producer service sectors in developing countries, this study examines changes in the distribution of producer service sectors over the past decade and factors influencing them in a case study using the city of Hangzhou in China. Results show that Hangzhou’s producer service sector is still mainly concentrated in the central business district (CBD. However, a distinct trend of diffusion to suburban areas was observed, which formed several secondary clusters on the periphery of the city. Locations of the CBD, sub-centers, and professional clusters of producer service sectors established by the government are the most important factors that affect the spatial distribution of producer service sectors. The main influencing factors for the spatial evolution of producer service sectors are: (1 the high development cost and residential suburbanization of the central areas of the city promote the development of producer service sectors toward the periphery; (2 city planning has guided the clustering of producer service sectors on the city’s CBD and secondary city centers; (3 city renewal has provided personalized and diversified development space for producer service sectors; (4 incentive policies introduced by the government, such as rentals, and taxes have enhanced the orderly aggregation of producer service sectors.

  1. Energy in the market services sector in 2011: uses differentiated according to activity

    International Nuclear Information System (INIS)

    Martin, Jean-Philippe

    2015-04-01

    In 2011, average energy consumption in the market services sector (excluding transport) was 266 kWh/ m 2 . This is greater than the consumption for residential buildings, which reached 186 kWh/m2. Indeed, activities in certain service-sector establishments sometimes require specific uses that do not exist in the residential sector or are more intensive, such as cooking, intensive computing, laundering or refrigeration. Businesses employing at least one person could be divided into five groups depending on their energy mix and energy uses. (author)

  2. Human Trafficking Identification and Service Provision in the Medical and Social Service Sectors.

    Science.gov (United States)

    Schwarz, Corinne; Unruh, Erik; Cronin, Katie; Evans-Simpson, Sarah; Britton, Hannah; Ramaswamy, Megha

    2016-06-01

    The medical sector presents a unique opportunity for identification and service to victims of human trafficking. In this article, we describe local and site-specific efforts to develop an intervention tool to be used in an urban hospital's emergency department in the midwestern United States. In the development of our tool, we focused on both identification and intervention to assist trafficked persons, through a largely collaborative process in which we engaged local stakeholders for developing site-specific points of intervention. In the process of developing our intervention, we highlight the importance of using existing resources and services in a specific community to address critical gaps in coverage for trafficked persons. For example, we focus on those who are victims of labor trafficking, in addition to those who are victims of sex trafficking. We offer a framework informed by rights-based approaches to anti-trafficking efforts that addresses the practical challenges of human trafficking victim identification while simultaneously working to provide resources and disseminate services to those victims.

  3. An Investigation into Customer Service Policies and Practices within the Scottish College Library Sector: A Comparison between the Customer Service Exemplars from the Retail Sector with Current Scottish College Library Practice

    Science.gov (United States)

    Paterson, Neil

    2011-01-01

    The aim of this research project was to investigate the customer care methods within the Scottish college library sector. The researcher sought to compare examples of the customer care and service policies and practices from the sector with exemplars of good customer service from the retail sector. A qualitative, grounded theory approach was…

  4. Estonian Air to overhaul strategy / Matt Withers

    Index Scriptorium Estoniae

    Withers, Matt

    2008-01-01

    Estonian Air on majanduslikes raskustes, mida aitaks leevendada riigipoolne toetus. Majandus- ja kommunikatsiooniminister Juhan Parts leiab, et riik peaks omama lennufirma juhatuses esimehe kohta, et mõjutada rohkem vastuvõetavaid otsuseid ja investeeringuid

  5. Estonian Golf & Country Club / Urmas Oja

    Index Scriptorium Estoniae

    Oja, Urmas, 1981-2012

    2005-01-01

    Konkursil "Eesti parim puitehitis 2005" pälvis voodrilaua eripreemia Jõelähtme Estonian Golf & Country Club'i katus. Arhitekt Andres Siim. Sisearhitekt Juta Lember. Konstruktor: AS Resand. 11 värv. ill

  6. Ecosystem services: foundations, opportunities, and challenges for the forest products sector

    Science.gov (United States)

    Trista M. Patterson; Dana L. Coelho

    2009-01-01

    The ecosystem service concept has been proposed as a meaningful framework for natural resource management. In theory, it holds concomitant benefit and consequence for the forest product sector. However, numerous barriers impede practitioners from developing concrete and enduring responses to emerging ecosystem service markets, policies, and initiatives. Principal among...

  7. Staff and bed distribution in public sector mental health services in ...

    African Journals Online (AJOL)

    Background. The Eastern Cape Province of South Africa is a resource-limited province with a fragmented mental health service. Objective. To determine the current context of public sector mental health services in terms of staff and bed distribution, and how this corresponds to the population distribution in the province.

  8. On the System of Person-Denoting Signs in Estonian Sign Language: Estonian Name Signs

    Science.gov (United States)

    Paales, Liina

    2010-01-01

    This article discusses Estonian personal name signs. According to study there are four personal name sign categories in Estonian Sign Language: (1) arbitrary name signs; (2) descriptive name signs; (3) initialized-descriptive name signs; (4) loan/borrowed name signs. Mostly there are represented descriptive and borrowed personal name signs among…

  9. Improving service quality in NHS Trust hospitals: lessons from the hotel sector.

    Science.gov (United States)

    Desombre, T; Eccles, G

    1998-01-01

    This article looks to review recent practice undertaken within the UK hotel sector to improve customer service, and suggests ideals that could be implemented within National Health (NHS) Trust hospitals. At a time of increasing competition, hotel firms are using service enhancement as a means to gain competitive advantage, and therefore developing a range of techniques to measure levels of service quality improvement. With continued change in the health service, where greater focus now lies with patient satisfaction, so there is a requirement for managers to adapt techniques presently being offered in other service industries to improve levels of customer service and ensure patients are targeted to define their levels of satisfaction.

  10. Managing educational sector via self-evaluation policy. Haridussüsteemi juhtimine läbi sisehindamise

    Directory of Open Access Journals (Sweden)

    Kristi Ploom

    2013-01-01

    Full Text Available Performance evaluation is not a new concept in private sector, while in public sector organisations it has been taken into use since the implementation of performance management. Evaluation is necessary to make the future-oriented management decisions based on the information available today, in order to achieve desired performance. The authors analysed self-evaluation reports prepared in Estonian general schools in 2008. Self-evaluation reports were analysed to see, if the relationships and roles, patterns of governance and accountability, flow of resources, the headmaster’s role, educational and other values in Estonian schools have hanged enough, to provide education service, which responds to the high expectations of contemporary society. Although the analyses of OECD surveys’ results show that the organising of the Estonian educational sector is a good example for many other countries, the actual situation in the schools is not as positive. There are high expectations put on schools by the policymakers’ level, but schools do not have enough ability to reach them. There is a lack of financial resources, knowledge and organisational willingness

  11. Environment-adjusted total-factor energy efficiency of Taiwan's service sectors

    International Nuclear Information System (INIS)

    Fang, Chin-Yi; Hu, Jin-Li; Lou, Tze-Kai

    2013-01-01

    This study computes the pure technical efficiency (PTE) and energy-saving target of Taiwan's service sectors during 2001–2008 by using the input-oriented data envelopment analysis (DEA) approach with the assumption of a variable returns-to-scale (VRS) situation. This paper further investigates the effects of industry characteristics on the energy-saving target by applying the four-stage DEA proposed by Fried et al. (1999). We also calculate the pre-adjusted and environment-adjusted total-factor energy efficiency (TFEE) scores in these service sectors. There are three inputs (labor, capital stock, and energy consumption) and a single output (real GDP) in the DEA model. The most energy efficient service sector is finance, insurance and real estate, which has an average TFEE of 0.994 and an environment-adjusted TFEE (EATFEE) of 0.807. The study utilizes the panel-data, random-effects Tobit regression model with the energy-saving target (EST) as the dependent variable. Those service industries with a larger GDP output have greater excess use of energy. The capital–labor ratio has a significantly positive effect while the time trend variable has a significantly negative impact on the EST, suggesting that future new capital investment should also be accompanied with energy-saving technology in the service sectors. - Highlights: • The technical efficiency and energy-saving target of service sectors are assessed. • The pre-adjusted and environment-adjusted total-factor energy efficiency scores in services are assessed. • The industrial characteristic differences are examined by the panel-data, random-effects Tobit regression model. • Labor, capital, and energy and an output (GDP) are included in the DEA model. • Future new capital investment should also be accompanied with energy-saving technology in the service sectors

  12. Air Baltic: Estonian Air on nurka surutud / Teele Tammeorg

    Index Scriptorium Estoniae

    Tammeorg, Teele

    2010-01-01

    Air Balticu asepresidendi Janis Vanagsi hinnangul on Estonian Air aastaid jätnud tähelepanuta oma peamised turismiturud ning on praegu halvas seisus. Air Baltic on endiselt huvitatud Estonian Airi ostust. Majandus- ja kommunikatsiooniminister Juhan Partsi seisukoht

  13. A comparative study of internal customer management practices within service sector firms and the National Health Service.

    Science.gov (United States)

    Chaston, I

    1994-02-01

    In responding to the UK government's market forces model, some National Health Service (NHS) managers have introduced private sector concepts such as 'customer care' and 'total quality management' (TQM). Private sector firms find that success of these techniques is dependent upon creating an internal marketing orientation across the entire organization. To determine how internal marketing is being applied, a comparative survey of UK service sector firms and NHS units was undertaken using a modified version of Parasuraman's SERVQUAL model. All respondents indicated existence of type 1, 2, 3 and 4 gaps in the internal customer management process within their organizations. Major influencers of service gaps include departments placing internal efficiency ahead of internal customers and insufficient understanding of internal customer requirements. The survey indicated that, in certain areas of managing service quality, the NHS is performing better than its private sector counterparts. Nevertheless, opportunity for enhancing service quality in the NHS is possible through improving the flow of information between departments, stronger orientation towards meeting customer needs, upgrading provision systems and changing intradepartmental culture. The constraint facing the NHS manager is the limited availability of resources. One solution is to allocate resources in relation to service priorities. A directional planning matrix is presented as a tool for developing an optimum internal customer management strategy within an NHS unit.

  14. INNOVATION AND PRODUCTIVITY IN THE SERVICE SECTOR.pdf

    International Development Research Centre (IDRC) Digital Library (Canada)

    CARLOSAG

    2012-04-09

    Apr 9, 2012 ... There is evidence that technologies developed for large service companies do not serve the SMEs' .... booking in hotels, etc). Preference will be given to teams ... 2 By technology we refer not only to artifacts, ICT based production systems, but also to the adoption of “managerial” technologies (Bloom et al., ...

  15. Energy conservation and CO2-emission abatement potential in the Greek residential services sector

    International Nuclear Information System (INIS)

    A policy for CO 2 -emission abatement will have to allow for the sectoral energy-conservation potential. The present paper outlines the energy-analysis method applied to the Greek residential and services sectors. The trends in energy requirements for 1990-2000 are forecast and energy-conservation and CO 2 -abatement measures are proposed. A Maximum Action Scenario (MAS) and a Realistic Scenario (RS) are compared with a No-Action Scenario (NAS). (Author)

  16. Women's experiences seeking informal sector abortion services in Cape Town, South Africa: a descriptive study.

    Science.gov (United States)

    Gerdts, Caitlin; Raifman, Sarah; Daskilewicz, Kristen; Momberg, Mariette; Roberts, Sarah; Harries, Jane

    2017-10-02

    In settings where abortion is legally restricted, or permitted but not widely accessible, women face significant barriers to abortion access, sometimes leading them to seek services outside legal facilities. The advent of medication abortion has further increased the prevalence of informal sector abortion. This study investigates the reasons for attempting self-induction, methods used, complications, and sources of information about informal sector abortion, and tests a specific recruitment method which could lead to improved estimates of informal sector abortion prevalence among an at-risk population. We recruited women who have sought informal sector abortion services in Cape Town, South Africa using respondent driven sampling (RDS). An initial seed recruiter was responsible for initiating recruitment using a structured coupon system. Participants completed face-to-face questionnaires, which included information about demographics, informal sector abortion seeking, and safe abortion access needs. We enrolled 42 women, nearly one-third of whom reported they were sex workers. Thirty-four women (81%) reported having had one informal sector abortion within the past 5 years, 14% reported having had two, and 5% reported having had three. These women consumed home remedies, herbal mixtures from traditional healers, or tablets from an unregistered provider. Twelve sought additional care for potential warning signs of complications. Privacy and fear of mistreatment at public sector facilities were among the main reported reasons for attempting informal sector abortion. Most women (67%) cited other community members as their source of information about informal sector abortion; posted signs and fliers in public spaces also served as an important source of information. Women are attempting informal sector abortion because they seek privacy and fear mistreatment and stigma in health facilities. Some were unaware how or where to seek formal sector services, or believed the

  17. Competing on service and branding in the renewable electricity sector

    International Nuclear Information System (INIS)

    Paladino, Angela; Pandit, Ameet P.

    2012-01-01

    Green marketing research has traditionally analysed the effect of attitudes and norms on purchase intentions and behaviours. While we are aware of research examining attitudes and behaviours towards green tangible products (e.g., ), there is no understanding regarding how these factors apply to intangible renewable power services. Similarly, branding and its effects are scant in a contemporary green marketing context. Of this research, most has evaluated the product and not service brands. Some have researched the extent of green branding and its effects on attitudes (e.g., ). Despite this, research evaluating the role of renewable electricity retailer brands and their characteristics is limited. This study works towards understanding this and seeks to bind the existing branding, services marketing and consumer behaviour literatures to understand the motivators behind renewable electricity purchase in Australia. With the introduction of contestable customers and the increase in importance of renewable energy around the world, it is imperative that renewable electricity retailers attract consumer interest and attain their consideration. Using focus group research and in-depth interviews from consumers in Australia, this paper analyses the strategic options available to the power provider to increase their appeal to the consumer. Theoretical and managerial implications are reviewed. - Highlights: ► We examine the motivations to adopt renewable electricity by Australian consumers. ► Renewable power suppliers should create a ‘living brand’ where employees are invested in the brand. ► Service interaction is a point of differentiation leading to increased competitive advantage. ► Building a sense of brand community helps build customer loyalty and the rise of green energy programs. ► Functional and emotional brand positioning appeals to consumers can be used to increase adoption.

  18. The Relative Importance of the Service Sector in the Mexican Economy: A Time Series Analysis

    Directory of Open Access Journals (Sweden)

    Carlos Alberto Flores

    2014-01-01

    Full Text Available We conduct a study of the secondary and tertiary sectors with the goal of highlighting the relative im-portance of services in the Mexican economy. We consider a time series analysis approach designed to identify the stochastic nature of the series, as well as to define their long-run and-short run relationships with Gross Domestic Product (GDP. The results of cointegration tests suggest that, for the most part, activities in the secondary and tertiary sectors share a common trend with GDP. Interestingly, the long-run elasticities of GDP with respect to services are on average larger than those with respect to secondary activities. Common cycle tests results identify the existence of common cycles between GDP and the disaggregated sectors, as well as with manufacturing, commerce, real estate and transportation. In this case, the short-run elasticities of secondary activities are on average larger than those corresponding to services.

  19. Transforming Municipal Services to Transform Cities: Understanding the Role and Influence of the Private Sector

    Directory of Open Access Journals (Sweden)

    Sara Hughes

    2018-01-01

    Full Text Available Municipal services—such as water, energy, and waste management—play a significant role in shaping the sustainability of cities. In many places, these services are also fully or partially delivered by the private sector, but we are only beginning to understand the implications this has for the politics and administration of urban sustainability initiatives. In this paper, we use the case of organics waste recycling in the Twin Cities, Minnesota to identify and discuss three ways private sector engagement can shift the political and administrative landscapes of municipal service delivery: through the presence and form of accountability mechanisms, norms and conditions for entrepreneurship, and the feasibility and appropriateness of traditional policy tools for achieving urban sustainability transformations. The analysis highlights the need to better understand best practices available to local governments for pursuing urban sustainability in the context of privatization, the importance of public sector capacity, and the potential for corporate social responsibility in municipal service delivery.

  20. Barriers and facilitators to partnership working between Early Intervention Services and the voluntary and community sector.

    Science.gov (United States)

    Lester, Helen; Birchwood, Max; Tait, Lynda; Shah, Sonal; England, Elizabeth; Smith, Jo

    2008-09-01

    Partnership working between health and the voluntary and community sector has become an increasing political priority. This paper describes and explores the extent and patterns of partnership working between health and the voluntary and community sector in the context of Early Intervention Services for young people with a first episode of psychosis. Data were collected from 12 Early Intervention Services and through semistructured interviews with 47 voluntary and community sector leads and 42 commissioners across the West Midlands of England. Most partnerships were described as ad hoc and informal in nature although four formal partnerships between Early Intervention Services and voluntary and community sector organizations had been established. Shared agendas, the ability to refer clients onto an organization that could provide a service they could not and shared training facilitated partnership working in this context. Barriers to closer working included differences in culture such as managing risk, the time required to make and maintain relationships and recognition of the advantages of remaining a small and autonomous organization. The four more formal partnerships were also built on the organizations' experience of working together informally, in one case through a specific pilot project. The voluntary and community organizations involved were also branches of larger national organizations for whom finding sustainable funding was less of an issue. In theoretical terms, eight Early Intervention Service: voluntary and community sector partnerships were at a stage of 'pre-partnership collaboration', three at 'partnership creation and consolidation' and one at 'partnership programme delivery'. The empirical data viewed through the lens of the partnership life-cycle model could help early intervention services, and voluntary and community sector professionals better understand where they are, why they are there and the conditions needed to realise the full

  1. Foreign Market Selection Factors in the Australian Construction Services Sector

    Directory of Open Access Journals (Sweden)

    Faiza El-Higzi

    2012-11-01

    Full Text Available A survey of Australian construction companies is described, aimed at identifying the mainfactors considered when choosing foreign markets for their international activities. Thishighlights the importance of the host country’s economic, political and structural factors,the interplay of company motivations for expansion and the availability of a relevant constructionproject. Other factors influence a company’s approach to overseas operations,but do not significantly affect the choice of country. Also identified is a need to improvegovernment approaches to construction service expansion to other countries, with a focuson specific projects and policy regulations to assist the industry, and to build closer relationsbetween construction companies and financial institutions.

  2. An analysis of the Dutch service sector. Energy consumption and trends

    International Nuclear Information System (INIS)

    Ramirez, A.; Patel, M.; Blok, K.

    2002-09-01

    Energy efficiency and its implications for a decrease in carbon dioxide emissions have been a main force behind the current debate on energy issues. Until now, the attention of policy-makers and scientists has been mainly focused on the industrial and residential sectors, although the transport sector has gained relevance in the fast few years. The service sector, on the other hand, has remained at the bottom of the priority list. The main goal of this paper is to explore patterns of energy consumption and energy intensity in the Dutch service sector in the last 15 years. This paper is divided into two parts. The first part deals with developments for the whole sector, including a decomposition analysis, and the second part analyses sectoral developments for five sub-sectors: Wholesale and retail trade, hotels and restaurants; Financial institutes; Real estate renting and business activities; Education and Hospitals. At the aggregate level we have found a strong increase in energy consumption, especially in electricity. Furthermore, we found no evidence of significant decrease in energy intensity in the last decade. Furthermore, the decomposition analysis showed that (a) the activity effect (value added) has been the main driving force behind the increase of energy consumption of the service sector, (b) an increase in labour intensity has also boosted energy consumption and (c) energy intensity (in terms of energy per employee) did not have a significant role on decreasing energy use. At the subsectoral level the picture is blurred, especially due to the lack of good quality data. With exception of the sector Real estate renting and business activities which showed a decrease in energy intensity of about 20% between 1993 and 1999, the decrease in energy intensity is quite low. Hence, the results point towards a failure of actual energy policies to address the service sector. This is in contrast to the fact that, due to the high share of electricity consumption and

  3. INVESTIGATING A QUALITY OF SERVICES IN THE PUBLIC SECTOR: EVIDENCE FROM NORTHERN CYPRUS

    Directory of Open Access Journals (Sweden)

    Ovgu Cidar Iyikal

    2016-09-01

    Full Text Available The current study aims is to investigate the service quality delivered by public enterprises in Turkish Republic of Northern Cyprus (TRNC and level of customer satisfaction as well as word of mouth (WOM in return. A convenient sampling method has been employed by using the service quality (SERVQUAL instrument which is used to gather customers’ excellent public service and compared those with their perceptions of the service delivered by Public Sectors which are operating in TRNC. Results of the study revealed that dimensions of reliability and assurance exert positively significant effects on Customer Satisfaction in the public sector. Moreover, the level of Customer Satisfaction from public services exerts positively significant effect on positive word of mouth. Finally, with the light of findings, the current study will also attempt to provide some recommendations about possible quality reforms and rearrangements to the policy makers for the public enterprises in TRNC.

  4. Characteristics of occupational musculoskeletal disorders of five sectors in service industry between 2004 and 2013.

    Science.gov (United States)

    Choi, Hyun-Woo; Kim, Young-Ki; Kang, Dong-Mug; Kim, Jong-Eun; Jang, Bo-Young

    2017-01-01

    ' Work related musculoskeletal disorders (WRMSDs)' have been mostly reported in the manufacturing industry but recently the occurrence of industrial injuries has been constantly increasing in the service industry. This research is going to analyze the data about workers' compensation for WRMSDs in five different service sectors and identify characteristics of occupations with the highest approved occupations. According to the data released from the Korea Worker's Compensation & Welfare Service, the overview of 12,730 cases of workers' compensation for WRMSDs in five service sectors from 2004 to 2013 is going to be analyzed and the source data is going to be classified by the Korean Standard Classification of Occupations to select the top five occupations that have the highest number of approval. After selecting each five occupations from the service sector that have work related musculoskeletal disorders, the result showed that the occupation with the highest number of approval in the health and social care sector were the early childhood educators, cooks in the school canteens in education services sector, garbage collectors in the sanitation and similar services sector, deliverymen in wholesale and retail, consumer goods repair and building cleaners in general management businesses such as those in building maintenance. The major event observed in the top five occupations was the overexertion and reaction as a cause of WRMSDs. The day when the WRMSDs mostly occurred was on Monday and the most likely time was 10 am. The median days away from work and lost working days are 29-90 days and 0-50 days respectively. The difference in each occupation was observed in year of service, age, and gender. 83.21% of the approved cases of workers' compensation for WRMSDs occurred in the top 25 occupations in all of the five service sectors, which meant that the approval of workers' compensation is concentrated in specific occupations. This research is going to suggest

  5. Contracting private sector providers for public sector health services in Jalisco, Mexico: perspectives of system actors

    Directory of Open Access Journals (Sweden)

    González Luz

    2009-10-01

    Full Text Available Abstract Introduction Contracting out health services is a strategy that many health systems in the developing world are following, despite the lack of decisive evidence that this is the best way to improve quality, increase efficiency and expand coverage. A large body of literature has appeared in recent years focusing on the results of several contracting strategies, but very few papers have addressed aspects of the managerial process and how this can affect results. Case description This paper describes and analyses the perceptions and opinions of managers and workers about the benefits and challenges of the contracting model that has been in place for almost 10 years in the State of Jalisco, Mexico. Both qualitative and quantitative information was collected. An open-ended questionnaire was used to obtain information from a group of managers, while information provided by a self-selected group of workers was collected via a closed-ended questionnaire. The analysis contrasted the information obtained from each source. Discussion and Evaluation Findings show that perceptions of managers and workers vary for most of the items studied. For managers the model has been a success, as it has allowed for expansion of coverage based on a cost-effective strategy, while for workers the model also possesses positive elements but fails to provide fair labour relationships, which negatively affects their performance. Conclusion Perspectives of the two main groups of actors in Jalisco's contracting model are important in the design and adjustment of an adequate contracting model that includes managerial elements to give incentives to worker performance, a key element necessary to achieve the model's ultimate objectives. Lessons learnt from this study could be relevant for the experience of contracting models in other developing countries.

  6. Contracting private sector providers for public sector health services in Jalisco, Mexico: perspectives of system actors.

    Science.gov (United States)

    Nigenda, Gustavo H; González, Luz María

    2009-10-22

    Contracting out health services is a strategy that many health systems in the developing world are following, despite the lack of decisive evidence that this is the best way to improve quality, increase efficiency and expand coverage. A large body of literature has appeared in recent years focusing on the results of several contracting strategies, but very few papers have addressed aspects of the managerial process and how this can affect results. This paper describes and analyses the perceptions and opinions of managers and workers about the benefits and challenges of the contracting model that has been in place for almost 10 years in the State of Jalisco, Mexico.Both qualitative and quantitative information was collected. An open-ended questionnaire was used to obtain information from a group of managers, while information provided by a self-selected group of workers was collected via a closed-ended questionnaire. The analysis contrasted the information obtained from each source. Findings show that perceptions of managers and workers vary for most of the items studied. For managers the model has been a success, as it has allowed for expansion of coverage based on a cost-effective strategy, while for workers the model also possesses positive elements but fails to provide fair labour relationships, which negatively affects their performance. Perspectives of the two main groups of actors in Jalisco's contracting model are important in the design and adjustment of an adequate contracting model that includes managerial elements to give incentives to worker performance, a key element necessary to achieve the model's ultimate objectives. Lessons learnt from this study could be relevant for the experience of contracting models in other developing countries.

  7. Experience in applying lean production concepts in the service sector

    Directory of Open Access Journals (Sweden)

    Dyrina Evgeniya

    2016-01-01

    Full Text Available This article describes the experience of implementing lean production tools in the company services. The authors have based the research of the chef’s work, built Ishikawa’s diagram on one of the most important problems of the company and proposed the cyclogram of cooks at work. Problems were identified using this technology after analyzing domestic and foreign experience in implementing lean production. The algorithm for implementing lean production and the necessary tools for achievement of the goals of the enterprise were authored on the basis of experience gained analyses of theoretical materials, which were tested on the basis of the small business «White Dragon».

  8. Optimizing Bus Passenger Complaint Service through Big Data Analysis: Systematized Analysis for Improved Public Sector Management

    Directory of Open Access Journals (Sweden)

    Weng-Kun Liu

    2016-12-01

    Full Text Available With the advances in industry and commerce, passengers have become more accepting of environmental sustainability issues; thus, more people now choose to travel by bus. Government administration constitutes an important part of bus transportation services as the government gives the right-of-way to transportation companies allowing them to provide services. When these services are of poor quality, passengers may lodge complaints. The increase in consumer awareness and developments in wireless communication technologies have made it possible for passengers to easily and immediately submit complaints about transportation companies to government institutions, which has brought drastic changes to the supply–demand chain comprised of the public sector, transportation companies, and passengers. This study proposed the use of big data analysis technology including systematized case assignment and data visualization to improve management processes in the public sector and optimize customer complaint services. Taichung City, Taiwan, was selected as the research area. There, the customer complaint management process in public sector was improved, effectively solving such issues as station-skipping, allowing the public sector to fully grasp the service level of transportation companies, improving the sustainability of bus operations, and supporting the sustainable development of the public sector–transportation company–passenger supply chain.

  9. Public Service Motivation and Attraction to Public Versus Private Sector Employment

    DEFF Research Database (Denmark)

    Pedersen, Mogens Jin

    2013-01-01

    Despite extensive public service motivation (PSM) research, our knowledge of PSM’s influence on individuals’ sector employment preferences is limited. Few studies examine this relationship by suitable research designs and the empirical findings are mixed. Using a sample of 718 Danish students...... of economics, political science, and law, this article tests (1) the relationship between PSM and attraction to public versus private sector employment, and (2) the moderating effect on this relationship of students’ academic field of study (i.e., their profession once graduated). Overall, results underscore...... the multidimensionality of the PSM construct, as the PSM dimension of “public interest” is positively associated with attraction to public sector employment and negatively associated with attraction to private sector employment, while the PSM dimension of “compassion” is unrelated to both. Importantly, however...

  10. Cost-effective practices in the blood service sector.

    Science.gov (United States)

    Katsaliaki, Korina

    2008-05-01

    The objective of this study is to recommend alternative policies, which are tested on a computer simulation model, towards a more cost-effective management of the blood supply chain in the UK. With the use of primary and secondary data from the National Blood Service (NBS) and the supplied hospitals, statistical analysis is conducted and a detailed discrete event simulation model of a vertical part of the UK supply chain of blood products is developed to test and identify good ordering, inventory and distribution practices. Fewer outdates, group substitutions, shortages and deliveries could be achieved by blood banks: holding stock of rare blood groups of red blood cells (RBC), having a second routine delivery per weekday, exercising a more insensitive ordering point for RBC, reducing the total crossmatch release period to less than 1.5 days, increasing the transfusion-to-crossmatch ratio to 70%, adhering to an age-based issuing of orders, holding RBC stock of a weighted average of approximately 4 days. The blood supply simulation model can offer useful pieces of advice to the stakeholders of the examined system which leads to cost reductions and increased safety. Moreover, it provides a great range of experimental capabilities in a risk-free environment.

  11. Economization of public services sector and its consequences

    Directory of Open Access Journals (Sweden)

    Ewa Polak

    2013-03-01

    Full Text Available The work is devoted to the analysis of the process of human life’s economization Processes taking place in the economic sphere nowadays, affect the social changes in the essential way, affect both the condition of an individual and on relationships between people. The main force of the socio-cultural transformation is scientific-technological progress, especially in the communication and transport as well as promoting the principles of governing the liberal market economy by global economic actors. Neo-liberal market economy and the values and attitudes associated with it (freedom, individualism, competition, mobility, flexibility, striving at all costs to success, especially material affect the political sphere (economization of politics, marketization of democracy cultural (the dominance of the commercialized consumer culture and social (destruction of traditional social structures, disintegration, dehumanisation and commercialization of human relationships and cultural patterns. Commercialized consumer culture is accompanied with marketization and economization of all spheres of life and social relations. Everything could be buying: education, safety, care, treatment and longer life. Life itself is also commercializing, insurance companies, employers, companies offering on the market different goods and services assign a specific monetary value to life. People are judged by perspective of consumer behaviour, and products suited to the cultural meaning. Traditional values are replaced by market, commercial values.

  12. Microeconomic principles in the health sector: The demand for health services in the Republic of Serbia

    Directory of Open Access Journals (Sweden)

    Stošić Sanja

    2015-01-01

    Full Text Available Health has become a dominant economic and political issue over the past years, where many nations experience rapid rises in health care spending. The main reason why the health care sector does not operate entirely in accordance with economic market principles is the fact that inequalities in health and access to health care are understood as the lack of humanity and justice. Health care demands might seem as quite inelastic, but because of the health insurance, it shows a certain degree of price, income, cross - price and time elasticity. The subject of this study was the demand for health services in the Republic of Serbia in order to assess the ability of the public sector to meet the demand for providing these services. The underlying assumption was that public health can not adequately meet the needs of citizens due to insufficient investment in the sector and inefficient allocation of resources. To confirm this assumption, basic characteristics of health care market and the factors affecting the supply and demand for health services were discussed. Based on the analysis of investment in the health sector, the existing capacity and organization of health services, our research has shown that the public health system in the Republic of Serbia is not able to adequately meet the demand for health services. In the current economic situation in the Republic of Serbia, which already spends a significant portion of its GDP on health, there is no realistic possibility of increased spending on public health care system, although it can be expected that there will be increasing demand for health services and increase of costs. The health sector is not, and does not have the ability to be a perfectly competitive market, and the questions of its financing, rational and efficient organization is extremely delicate. However, health care economists and experts in health economics should give a significantly higher contribution in organizing health sector

  13. Accelerating Innovation in Small and Medium-Sized Enterprises in the ICT Services Sector

    Directory of Open Access Journals (Sweden)

    Juan Vicente García Manjón

    2016-09-01

    Full Text Available This work is aimed at establishing key organizational strategies that push small and medium-sized enterprises (SMEs in the information and communication technologies (ICT services sector to be more innovative. Following an input and output approach, a theoretical model is built that helps determine such key factors. Then the model is validated with fieldwork carried out on a representative sample in Castile-Leon region (Spain. According to this model, the decision to innovate (and the trigger for research and development [R&D] activities in SMEs in the ICT services sector is the result of needs that are presented by customers (public or private sector in tailored projects. All the same, the factors leading to innovation are in order of importance, the technological level of the company, the effort made by the company in R&D, and finally, systems of incentives.

  14. The Impact of Robotics on Employment and Motivation of Employees in the Service Sector, with Special Reference to Health Care

    Directory of Open Access Journals (Sweden)

    Mohammed Owais Qureshi

    2014-12-01

    Conclusion: Replacing employees with robots is an inevitable choice for organizations in the service sector, more so in the health care sector because of the challenging and sometimes unhealthy working environments, but, at the same time, the researchers propose that it should be done in a manner that helps in improving the employment and motivation of employees in this sector.

  15. The importance of waste from healthcare services for teachers, students and graduates of the healthcare sector

    OpenAIRE

    Moreschi, Claudete; Rempel, Claudete; Backes, Dirce Stein; Carreno, Ioná; Siqueira, Daiana Foggiato de; Marina, Bruna

    2014-01-01

    This study aimed to explore the perception healthcare sector teachers, students and graduates from two institutions of higher learning in Rio Grande do Sul, on the generation of waste from healthcare services. It used a qualitative research approach, performed with 13 teachers, 18 students and 12 healthcare professionals, who were collected through a focus group. The main results showed there is a perception toward the importance of proper segregation and disposal of Healthcare Service Waste,...

  16. The US Public Sector and Its Adoption of Service Oriented Technology

    Science.gov (United States)

    Coleman, David W.

    2012-01-01

    Information Technology (IT) provides public sector organizations the capability to provide real increases in organizational effectiveness by aiding in the efficient exchange of information. Adoption of advanced IT such as service oriented environments, Web 2.0, and bespoke systems such as Enterprise Resource Planning (ERP) promises to markedly…

  17. The state of affairs of the public sector mammography service in the ...

    African Journals Online (AJOL)

    Background: The Cancer Association of South Africa stated that breast health services in South Africa were “fragmented and not comprehensive.” The aim of study was to investigate the current state of public sector mammography in the Free State, and to recommend a way forward. Method: A retrospective review of data ...

  18. The state of affairs of the public sector mammography service in the ...

    African Journals Online (AJOL)

    2010-12-10

    Dec 10, 2010 ... we investigated the total number of mammograms that were performed by the Department of Diagnostic Radiology at the Universitas Academic Hospital, Bloemfontein, South. Africa, from April 2008 up to March 2010, as this was the only mammography service provider for public sector patients in central ...

  19. How to Enhance the Impact of Training on Service Quality? Evidence from Malaysian Public Sector Context

    Science.gov (United States)

    Zumrah, Abdul Rahim

    2015-01-01

    Purpose: The purpose of this study is to highlight the importance role of transfer of training as a mediator in the relationship between training and service quality. Design/methodology/approach: The data of this study were collected from three sources: the employees of public sector organizations in Malaysia who participated in a Basic Financial…

  20. Sector-Led Improvement in Children's Services: A Lever for Evidence-Informed Practice?

    Science.gov (United States)

    Holmes, Dez; Brookes, Carole

    2014-01-01

    The drive for sector-led improvement within children's services has a more prominent place in improving outcomes for children and young people than ever before. Concurrently, the imperative to access and utilise evidence to inform practice has become increasingly important, enabling scarce resources to be allocated according to "what…

  1. Opportunities and challenges for private sector entrepreneurship and investment in biodiversity, ecosystem services and nature conservation

    NARCIS (Netherlands)

    Lambooy, T.E.; Levashova, Y.

    2011-01-01

    Private companies and investors can profit from the enhancement of nature in general and from specific investments allocated to improve biodiversity and ecosystem services (BES). The question is: What is the incentive, from a private sector point of view, to invest in nature, and what are the

  2. Forming Social Partnership Policy in Vocational Training of Service Sector Specialists in Germany and Austria

    Science.gov (United States)

    Kredenets, Nadiya

    2016-01-01

    The article deals with the problem of forming social partnership policy in vocational training of service sector specialists in Germany and Austria. The foreign and domestic pedagogical experience in establishing an effective system of social partnership in vocational education has been analyzed. The author has considered main factors of social…

  3. Service quality, patient satisfaction and loyalty in the Bangladesh healthcare sector.

    Science.gov (United States)

    Ahmed, Selim; Tarique, Kazi Md; Arif, Ishtiaque

    2017-06-12

    Purpose The purpose of this paper is to investigate service quality, patient satisfaction and loyalty in Bangladesh's healthcare sector. It identifies healthcare quality conformance, patient satisfaction and loyalty based on demographics such as gender, age and marital status. It examines the differences between public and private healthcare sectors regarding service quality, patient satisfaction and loyalty. Design/methodology/approach The authors distributed 450 self-administered questionnaires to hospital patients resulting in 204 useful responses (45.3 per cent response rate). Data were analysed based on reliability analysis, exploratory factor analysis, independent samples t-tests, ANOVA and discriminant analysis using SPSS version 23. Findings Findings indicate that single patients perceive tangibles, reliability, empathy and loyalty higher compared to married patients. Young patients (⩽20 years) have a higher tangibles, empathy and loyalty scores compared to other age groups. The authors observed that private hospital patients perceive healthcare service quality performance higher compared to patients in public hospitals. Research limitations/implications The authors focussed solely on the Bangladesh health sector, so the results might not be applicable to other countries. Originality/value The findings provide guidelines for enhancing service quality, patient satisfaction and loyalty in the Bangladesh healthcare sector and other countries.

  4. Stocks of organic carbon in Estonian soils

    Directory of Open Access Journals (Sweden)

    Kõlli, Raimo

    2009-06-01

    Full Text Available The soil organic carbon (SOC stocks (Mg ha–1 ofautomorphic mineral (9 soil groups, hydromorphic mineral (7, and lowland organic soils (4 are given for the soil cover or solum layer as a whole and also for its epipedon (topsoil layer. The SOC stocks for forest, arable lands, and grasslands and for the entire Estonian soil cover were calculated on the basis of the mean SOC stock and distribution area of the respective soil type. In the Estonian soil cover (42 400 km2, a total of 593.8 ± 36.9 Tg of SOC is retained, with 64.9% (385.3 ± 27.5 Tg in the epipedon layer (O, H, and A horizons and 35.1% in the subsoil (B and E horizons. The pedo-ecological regularities of SOC retention in soils are analysed against the background of the Estonian soil ordination net.

  5. Developing a long-term condition's information service in collaboration with third sector organisations.

    Science.gov (United States)

    McShane, Lesley; Greenwell, Kate; Corbett, Sally; Walker, Richard

    2014-06-01

    People with long-term conditions need to be signposted to high quality information and advice to understand and manage their condition. Information seeking tools combined with third sector information could help address their information needs. To describe the development and implementation of an information service for people living with long-term conditions at one NHS acute trust in the Northeast of England. An information service was trialled using bespoke information models for three long-term conditions in collaboration with third sector organisations. These guided people to relevant, timely and reliable information. Both clinician and service user questionnaires were used to evaluate satisfaction with the service. Appropriately designed information models can be used interchangeably across all services. Between 75% and 91% of users agreed that they were satisfied with various aspects of the service. Generally, users received relevant, understandable and high quality information at the right time. Nearly all health professionals (94-100%) felt the service was accessible, provided high quality information and did not significantly impact on their consultation time. The developed information service was well received by service users and health professionals. Specifically, the use of information prescriptions and menus facilitated access to information for people with long-term conditions. © 2014 The authors. Health Information and Libraries Journal © 2014 Health Libraries Group.

  6. Short- and long-run elasticities of electricity demand in the Korean service sector

    International Nuclear Information System (INIS)

    Lim, Kyoung-Min; Lim, Seul-Ye; Yoo, Seung-Hoon

    2014-01-01

    This paper attempts to examine the electricity demand function in the Korean service sector using the annual data covering the period 1970–2011. The short- and long-run elasticities of electricity demand with respect to price and income are empirically estimated using a co-integration and error-correction model. The short- and long-run price elasticities are estimated to be −0.421 and −1.002, respectively. The short- and long-run income elasticities are computed to be 0.855 and 1.090, respectively. Electricity demand in the service sector is inelastic to changes in both price and income in the short-run, but elastic in the long-run. Therefore, it appears that a pricing policy is more effective than the direct regulation of reducing electricity demand in the long-run in order to stabilize the electricity demand in the service sector. Moreover, it is necessary to encourage a more efficient use of electricity to cope with increasing demand for electricity following economic growth because the electricity demand in the service sector is income-elastic in the long-run. - Highlights: • We examine the electricity demand function in the Korean service sector. • We use the annual data covering the period 1970–2011. • The demand function is estimated using a co-integration and error-correction model. • The short- and long-run price elasticities are −0.421 and −1.002, respectively. • The short- and long-run income elasticities are 0.855 and 1.090, respectively

  7. Digimodernistlik eesti kirjanik / The Digimodernist Estonian Writer

    Directory of Open Access Journals (Sweden)

    Piret Viires

    2013-06-01

    Full Text Available The article examines the cultural situation following postmodernism in the first decade of the 21st century. To characterise this situation, the umbrella term “post-postmodernism” is used, as well as “neomodernism”, “altermodern”, “metamodernism”, “hypermodernity”, “performatism”, “critical realism” etc. All these approaches are, in a wider sense, united by their aim of opposing postmodernist cynicism and irony, and bringing back truth, simplicity and clarity. It has also been found that literature has returned or is returning to realism, and various cultural phenomena are emerging, which have been designated by the concept “new sincerity”.In descriptions of the current cultural situation, this trend seeking truth and simplicity is supported by approaches which emphasise the significance of technological developments during the last decade. A prominent figure here is Alan Kirby, who launched the term “digimodernism”, mainly linked with the adaptation and spread of Web 2.0 at the beginning of the 21st century: the blogosphere, Wikipedia, Twitter and Facebook.The article seeks answers to the question of whether we can talk about digimodernism in Estonian literature in the 2000s. In the 1990s Estonian writers were quite reluctant to undertake computer-technological experiments, and there are only a few examples of Estonian digital literature, whereas a change occurred in the 2000s. Many Estonian writers have had and still have their own blogs and surprisingly many have joined Facebook. The term “twitterature” is also familiar to Estonian writers. The article tackles the dominant topics in the blogs of Estonian writers and analyses their possible collective creative work on Facebook. A question is raised as to whether it is possible that the fragmentary narrative structure of blogs and Facebook has influenced mainstream literature.The article concludes that one essential change in Estonian literature in the

  8. Co-production, new public governance and third sector social services in Europe

    Directory of Open Access Journals (Sweden)

    Victor Pestoff

    2011-01-01

    political and economic challenges facing the welfare state in the 21st century. Co-production provides a model for the mix of public service agents and citizens who contribute to the provision of a public service. New Public Governance (NPG puts much greater emphasis on citizen participation and third sector provision of social services than either traditional public administration or New Public Management. Co-production is a core element of NPG that promotes the mix of public service agents and citizens who contribute to the provis ionof a public service. This paper explores the implications of two comparative studies of paren tparticipation in preschool services in Europe. They observe that citizen participation clearly varies between different providers of social services, as too does client and staff influence. This empirical overview concludes that some third sector providers can facilitate greater citizen participation, while a 'glass ceiling' for participation exists in municipal and for-profit preschool services. These findings can contribute to a better understanding of the emerging paradigm of New Public Governance.

  9. New e-service development in the homecare sector: beyond implementing a radical technology.

    Science.gov (United States)

    Essén, Anna; Conrick, Moya

    2008-10-01

    This paper explores the constituents of and challenges related to the innovation of technology-based services in the long-term homecare sector. This research used purposeful extreme case sampling, a mixed methods approach to research that included focus groups and interviews, to learn from the experiences of an innovative telehomecare project. The paper uses a framework that integrates service management; information systems innovation and medical informatics theory. The findings indicate that the claimed and the rather abstract benefits of the technology espoused by information technology vendors were difficult to transform into a service concept. The organization studied is still struggling with conflicts between technological possibilities on the one hand, and the prevailing service delivery systems and user preferences on the other. Decisions about the extent to which the service needs to be reengineered, what non-technology resources are required, what should be the role of the consumer in the new care process and identifying who is actually the primary beneficiary and user of the new service remain. A comprehensive development model and 'mindfulness' is necessary for radical service innovation in the long-term homecare sector. Creating new services that exploit the capability of radical technical innovations requires organizational development and the use of many non-technology innovations and resources. To understand what combinations of technological and non-technological resources can provide sustainable benefit, all key internal and external stakeholders must be involved from the beginning of the project.

  10. Role of the private sector in vaccination service delivery in India: evidence from private-sector vaccine sales data, 2009-12.

    Science.gov (United States)

    Sharma, Abhishek; Kaplan, Warren A; Chokshi, Maulik; Zodpey, Sanjay P

    2016-09-01

    India's Universal Immunization Programme (UIP) provides basic vaccines free-of-cost in the public sector, yet national vaccination coverage is poor. The Government of India has urged an expanded role for the private sector to help achieve universal immunization coverage. We conducted a state-by-state analysis of the role of the private sector in vaccinating Indian children against each of the six primary childhood diseases covered under India's UIP. We analyzed IMS Health data on Indian private-sector vaccine sales, 2011 Indian Census data and national household surveys (DHS/NFHS 2005-06 and UNICEF CES 2009) to estimate the percentage of vaccinated children among the 2009-12 birth cohort who received a given vaccine in the private sector in 16 Indian states. We also analyzed the estimated private-sector vaccine shares as function of state-specific socio-economic status. Overall in 16 states, the private sector contributed 4.7% towards tuberculosis (Bacillus Calmette-Guérin (BCG)), 3.5% towards measles, 2.3% towards diphtheria-pertussis-tetanus (DPT3) and 7.6% towards polio (OPV3) overall (both public and private sectors) vaccination coverage. Certain low income states (Uttar Pradesh, Rajasthan, Madhya Pradesh, Orissa, Assam and Bihar) have low private as well as public sector vaccination coverage. The private sector's role has been limited primarily to the high income states as opposed to these low income states where the majority of Indian children live. Urban areas with good access to the private sector and the ability to pay increases the Indian population's willingness to access private-sector vaccination services. In India, the public sector offers vaccination services to the majority of the population but the private sector should not be neglected as it could potentially improve overall vaccination coverage. The government could train and incentivize a wider range of private-sector health professionals to help deliver the vaccines, especially in the low

  11. Employability of offshore service sector workers in the Philippines: opportunities for upward labour mobility or dead-end jobs?

    NARCIS (Netherlands)

    Beerepoot, N.; Hendriks, M.

    2013-01-01

    Critical concerns have been raised about the quality of employment in the offshore service sector in developing countries, suggesting that many activities have an inherent paradox of highly educated workers performing low-skilled jobs. Based on empirical data collected in the offshore service sector

  12. Key Factors of Quality in the Sector of Tourism Services Providers: Case Study: Czech Republic

    Directory of Open Access Journals (Sweden)

    Ida Vajčnerová

    2014-01-01

    Full Text Available The paper summarizes main results of partial research aimed at detection of the key factors affecting quality in the sector of tourism services providers, namely tour operators and travel agencies. A primary questionnaire survey was conducted; the researched factors were distributed in the context of service quality dimensions (Grönroos model; the dimensions were tested in relation to sex, age and education of the respondents (ANOVA; Brown-Forsythe test. Assurance was identified as the most important dimension. The output of the study is determining the significance of individual quality factors from the perspective of a potential customer when selecting a service provider.

  13. FACTORS AFFECTING INNOVATIONS IN SERVICE SECTOR ENTERPRISES: THE CASE OF LIEPAJA

    Directory of Open Access Journals (Sweden)

    Daina Vasiļevska

    2017-06-01

    Full Text Available Within the framework of the research, it was clarified that there is a trend in the service companies in Liepaja to rely more on the technological innovations. That differs from the dominating trend in this sector to introduce the non-technological innovations. Considering the common trend in Latvia that the number of innovative service companies is decreasing, the factors preventing the introduction specifically in the service companies in Liepaja were identified in the research. Aim of the research is to clarify the opinion of managers of service companies in Liepaja about the factors affecting introduction of innovation. Within the framework of the research, 31 highest-level managers of Liepaja City service sector and municipal companies were inquired. The results of the research showed that 90% of respondents have introduced at least one form of innovations since January 2014. It was established that the main forms of innovations by object in the service companies in Liepaja are product or process innovations. Only 35% of the managers could clearly answer about their plans to introduce innovations in the future. That demonstrates the lack of strategy and innovations in the management and short-term planning in the companies. The results of the research allowed concluding that the main factor delaying innovations in the service companies was the shortage of financial resources. The lack of qualified staff was mentioned by the managers as an insuperable problem to introduce innovations.

  14. Public Service Motivation, User Orientation and Job Satisfaction: A Question of Employment Sector?

    DEFF Research Database (Denmark)

    Andersen, Lotte Bøgh; Kjeldsen, Anne Mette

    2013-01-01

    public and private employees. Using data from a survey of Danish employees (n=2,811), we generally find positive relationships between the two types of pro-social motivation and job satisfaction, but the strength of the associations vary between occupations. The PSM/job satisfaction association does...... not differ significantly between the private and public sector, while the user orientation/job satisfaction association is strongest for private employees. This suggests that to understand the relationships between pro-social motivation, employment sector and job satisfaction, future studies could fruitfully......Public service motivation (PSM) has been shown to be positively related to job satisfaction in the public sector, but there are two gaps in the literature. First, not only PSM but also pro-social motivation directed towards helping specific others (called user orientation) may affect job...

  15. Corporate governance of public health services: lessons from New Zealand for the state sector.

    Science.gov (United States)

    Perkins, R; Barnett, P; Powell, M

    2000-01-01

    New Zealand public hospitals and related services were grouped into 23 Crown Health Enterprises and registered as companies in 1993. Integral to this change was the introduction of corporate governance. New directors, largely from the business sector, were appointed to govern these organisations as efficient and effective businesses. This article presents the results of a survey of directors of New Zealand publicly-owned health provider organisations. Although directors thought they performed well in business systems development, they acknowledged their shortcomings in meeting government expectations in respect to financial performance and social responsibility. Changes in public health sector provider performance indicators have resulted in a mixed report card for the sector six years after corporate governance was instituted.

  16. INFORMATION TECHNOLOGY AND THE COMPANY PERFORMANCE IN THE SECTOR OF SERVICES

    Directory of Open Access Journals (Sweden)

    BOZGA LIVIU

    2015-06-01

    Full Text Available Presently, the weight of services sector is increasing in all economies and represents the main element of the gross domestic product in the developed countries. Consequently, in the last decennia, this sector captured the interest of researchers, both in academic and business media. Information Technology (IT represents one of the most dynamic factors contributing to the technical progress in the design, process and supply of all categories of services. The theoretical and practical investigations already demonstrated the potential of the Information Systems adoption and implementation, to improve the organization performances (efficiency, productivity, organization competitiveness and development etc.. However, this potential is not always fully valued. The best performances could be achieved when the IT investments are aligned with internal capabilities and organizational processes within company strategy. The aim of this contribution is to review main published studies investigating the direct and indirect potential effects of IT on company performance in the service sector. There are also addressed issues regarding the measurement difficulties of the IT impacts on organization performance and the limitations generated by the service diversity and the fast dynamics of their market.

  17. Valued Estonian Music CDs / Igor Garshnek

    Index Scriptorium Estoniae

    Garšnek, Igor, 1958-

    2003-01-01

    2002. aastal välja antud eesti muusika heliplaatidest Arvo Pärt "Summa", Lepo Sumera "Chamber Music", "Baltic Voices 1.", "Sequenzen - Europäische Orgelmusik des 20. Jahrhundrets mit...", "El silenco ئ Silence. Kuldar and Marje Sink. Songs of Mother and Son", "Riho Sibul. Estonian Dream Big Band", "Rull's Royce ئ Rull's Choice"

  18. English in the Estonian Multicultural Society.

    Science.gov (United States)

    Fonzari, Lorena

    1999-01-01

    Argues that the spread of English is not closely associated to a discourse of linguistic imperialism, basing the thesis on a case study in Estonia. Surveys of three generations of Estonians indicated that all welcomed English as a means of communications and technology in the modern world, reacting against the imposition of Russian language and…

  19. Resource and utilization of Estonian hydropower

    International Nuclear Information System (INIS)

    Raesaar, P.

    2005-01-01

    An overview of the Estonian hydropower resources and their utilization at present as well as prospective for the future are presented in this paper. A short overview of advantages of small hydropower stations and related issues is given. Some technological aspects are treated briefly. (authors)

  20. Transformational Leadership in the Estonian Defence Forces

    Directory of Open Access Journals (Sweden)

    Antek Kasemaa

    2015-06-01

    Full Text Available Purpose – The study is a contribution to the validation of the 15 items and 5 subscales Transformational Leadership Scale (TLS proposed by Rafferty and Griffin (2004. Design/methodology/approach – The sample includes participants from different levels of the Estonian Defence Forces (EDF military hierarchy (N=2570. The structure of the TLS was examined by using exploratory and confirmatory factor analyses. Additionally ANOVA was used to compare the results between different subsamples. Findings – TLS showed satisfactory reliability. Confirmatory factor analyses found TLS as valid five dimensions instrument to measure transformational leadership in the Estonian military context. Different management levels showed different emphases among the dimensions of transformational leadership. Research and practical limitations/implications – TLS will be an important tool to use in transformational leadership research in the Estonian military context and beyond. Additionally, the current research contributes to the development of alternative measurement tools besides the most commonly used MLQ. The limitation of the work will be the rather homogenous sample from the Estonian military, however it will open the door for the subsequent research using different samplings. Originality/value – The current research found TLS to be a reliable and valid instrument, very short and therefore easy to administrate, having the possibility to use it with five dimensional and as one general transformational instrument as well.

  1. Swedish-Estonian energy forest research cooperation

    International Nuclear Information System (INIS)

    Ross, J.; Kirt, E.; Koppel, A.; Kull, K.; Noormets, A.; Roostalu, H.; Ross, V.; Ross, M.

    1996-01-01

    The Organization of Estonian energetic economy is aimed at cutting the usage of oil, gas and coal and increasing the local resources firewood, oil-shale and peat for fuel. The resources of low-valued firewood-brushwood, fallen deadwood etc. are available during the following 10-15 years, but in the future the cultivation of energy forest (willow) plantations will be actual. During the last 20 years the Swedish scientists have been extensively studying the willow forest selection, cultivation and use in energetics and waste water purification systems. A Swedish-Estonian energy forest research project was started in 1993 between the Swedish Agricultural University on one hand and Toravere Observatory, Institute of Zoology and Botany, Estonian Academy of Sciences and Estonian Potato Processing Association on the other hand. In spring 5 willow plantations were established with the help of Swedish colleagues and obtained from Sweden 36000 willow cuttings. The aim of the project: a) To study experimentally and by means of mathematical modelling the biogeophysical aspects of growth and productivity of willow plantations in Sweden and Estonian climatological conditions. b) To study the possibility of using the willow plantations in waste waters purification. c) To study the economical efficiency of energy forest as an energy resource under the economic and environmental conditions of Estonia. d) To study the economic efficiency of willow plantations as a raw material for the basket industry in Estonia. e) To select the most productive and least vulnerable willow clones for practical application in energy plantations. During 1993 in all five plantations detailed analysis of soil properties has been carried out. In the plantation at Toravere Observatory phytometrical measurements were carried out - the growth of plant biomass leaf and stem area, vertical distribution of dry matter content, biomass and phyto area separately for leaves and stems has been performed. Some

  2. Determinants of Shift Work impacting Job Satisfaction: A study on Service Sector Organizations in Pakistan

    Directory of Open Access Journals (Sweden)

    Wasim Abbas Awan

    2013-10-01

    Full Text Available This study aims to investigate the impact of determinants of shift work on job satisfaction in service sector organizations of Pakistan. History reveals that the invention of Thomas Edison brought the change in working environment and industrial revolution results in the birth of shift works. A great number of theories in Management are there to define Job satisfaction. All of them show the relationship between ability to perform and the productivity. In order to investigate their impact descriptive study is taken in to account in which survey research method is used to collect data. On the basis of quantitative analysis this study reveals that determinants of shift work has positive impact on job satisfaction. Finally recommendations are made to increase shift work in service sector organizations of Pakistan so that people may upraise their standards of living.

  3. Policy implications of private sector involvement in correctional services and programs.

    Science.gov (United States)

    Johnson, T A

    1987-01-01

    The movement toward private sector involvement in our correctional services and programs is growing. Before our focus is turned completely to privatization of these services, it would be prudent to analyze the "policy impact of such change. It is evident that the diverse and incompatible policies guiding the government approach to corrections and the absence of any rational planning to answer public interest goals is costly. Moreover, despite the increasing complexity of problems now confronting public authorities, little change has been made in their approach to resolving them. However, is it realistic to assume that the profit/loss barometer of the private sector can be applied in an area of social problems that are so pluralistic and ill defined? What of the many areas of potential legal concern, that is, vicarious litigation, First Amendment right of prisoners, and so forth? These are all areas that need to be researched so that any judgements or decisions made will be sound.

  4. Human Resource Management and Performance in the Service Sector: The Case of Bank Branches

    OpenAIRE

    Ann P. Bartel

    2000-01-01

    This paper utilizes a unique dataset collected through site visits to extend the analysis of the relationship between the human resource management environment and establishment performance to the service sector, specifically the branch operations of a large bank. Case studies of several branches were used to understand how and why the human resource management environment is likely to affect branch level performance. The branch interviews were instrumental in properly specifying a branch-lev...

  5. FACTORS THAT IMPACT TECHNOLOGY INNOVATION ADOPTION AMONG IRISH PROFESSIONAL SERVICE SECTOR SMES

    OpenAIRE

    ELAINE RAMSEY; PATRICK IBBOTSON; PATRICK MCCOLE

    2008-01-01

    This paper disseminates the findings from a study into the factors impacting technological innovation adoption and diffusion specific to the deployment of electronic-commerce strategies within professional service sector SMEs in Ireland. Confirmatory factor analysis was performed and seven factors relating to a firm's external/internal environment were found to underpin adoption. These are: electronic-commerce capability; willingness to change/rate of response to new technologies; technologic...

  6. The Only Game in Town: Public Private Partnerships in the Irish Water Services Sector

    OpenAIRE

    Eoin Reeves

    2011-01-01

    peer-reviewed This paper was obtained through PEER (Publishing and the Ecology of European Research) http://www.peerproject.eu Public Private Partnerships (PPPs) transfer significant responsibility for infrastructure and public service delivery to the private sector. This raises questions in relation to accountability in the context of PPP. An important accountability mechanism is the Value for Money (VFM) assessment which procuring authorities in Ireland must conduct prior to adopti...

  7. Determinants of Shift Work impacting Job Satisfaction: A study on Service Sector Organizations in Pakistan

    OpenAIRE

    Wasim Abbas Awan

    2013-01-01

    This study aims to investigate the impact of determinants of shift work on job satisfaction in service sector organizations of Pakistan. History reveals that the invention of Thomas Edison brought the change in working environment and industrial revolution results in the birth of shift works. A great number of theories in Management are there to define Job satisfaction. All of them show the relationship between ability to perform and the productivity. In order to investigate their impact d...

  8. An Interpretivist Study Of Customer Self-Service Technology Usage And Experiences In The Tourism Sector.

    OpenAIRE

    Kelly, Petranka

    2015-01-01

    This study provides an interpretivist exploration of customer usage and experiences of self-service technologies (SSTs) in the tourism sector. Tourism customers are increasingly using a wide range of SSTs, for example, to make reservations online and use self-check-in and „bag and tag‟ facilities at airports. While SST research to date has provided insights into the factors affecting customer SST adoption decisions, the aim of this study is to explore customers‟ perspectives on their usage an...

  9. Do Innovation Subsidies Crowd Out Private Investment? Evidence from the German Service Sector

    OpenAIRE

    Czarnitzki, Dirk; Fier, Andreas

    2002-01-01

    This paper analyses the impact of public innovation subsidies on private innovation expenditure. In the empirical economic literature there is still no common support for the hypothesis of either a complementary or a substitutive relationship between public funding and private investment. We investigate whether firms of the German service sector increase their innovation effort when participating in public policy schemes. Cross-sectional data at the firm level are used to estimate the effect ...

  10. A Blockchain Ecosystem for Digital Identity: Improving Service Delivery in Canada’s Public and Private Sectors

    OpenAIRE

    Greg Wolfond

    2017-01-01

    Blockchain-based solutions have the potential to make government operations more efficient and improve the delivery of services in the public and private sectors. Identity verification and authentication technologies, as one of the applications of blockchain-based solutions – and the focus of our own efforts at SecureKey Technologies – have been critical components in service delivery in both sectors due to their power to increase trust between citizens and the services they access. To conver...

  11. Foreign Experience in Forming Social Competency of Future Specialists in Service Sector

    Directory of Open Access Journals (Sweden)

    Shpychko Inna

    2015-12-01

    Full Text Available Foreign experience in forming social competency of future specialists in service sector being the system of social, psychological and pedagogical knowledge, skills, life and professional experience, values, motives of life activities and personal qualities that makes it possible to effectively execute social functions in the society has been revealed in the article. The specificity and influence of the educational process in the educational establishment on the forming of social competency of a student’s personality have been analyzed. The social competency requires from an individual such qualities as integrity, ability to protect his/her own opinion, to resist unwanted influence as well as tolerance and the ability to adapt and, moreover, to operate effectively in constantly changing social conditions. The socially competent person should not only understand the nature and the specific character of a situation or a problem, but also be able to solve it practically, be motivated to do it, be able to analyze both his/her own performance and its consequences. The study of theory and practice of training specialists in service sector has showed that nowadays there are only few researches dedicated to theoretical study and approbation of the content and methodology of forming social competency of future specialists in service sector.

  12. Public sector leadership: Transforming the market for efficient products and services

    International Nuclear Information System (INIS)

    Harris, Jeffrey; Aebischer, Bernard; Glickman, Joan; Magnin, Gerard; Meier, Alan; Viegand, Jan

    2005-01-01

    The public sector represents a significant share of all economic activity (15-25%) in Europe's industrial and transition economies. Government agencies, often the largest energy users and the biggest buyers of energy-using equipment, have significant potential to reduce energy use in their facilities and operations, while also saving taxpayer dollars and avoiding emissions of air pollutants and greenhouse gases. Public sector leadership can be the first step toward market transformation, as government creates entry markets and sets an example for other sectors to adopt efficient technologies and practices. While public sector energy efficiency has not been highlighted in EU or IEA policy compilations, many government agencies from the national to the municipal level have acted to reduce their own energy use, stimulate market demand, and provide an example to others through intergovernmental networking. Several EU projects have addressed the use of government buying power to help commercialize new technologies and to increase the market share of efficient appliances. However, additional steps are needed in order to establish public sector energy efficiency as a core element of energy and climate change policy in Europe. Based on a selected review of public sector energy efficiency activities in the EU we define five program categories: Policies and targets (energy/cost savings; pollution/CO 2 reductions; measurement and verification; tracking and reporting); Public buildings (energy-saving retrofit and operation of existing facilities, as well as sustainability in new construction); Energy-efficient government procurement; Efficiency and renewable energy use in public infrastructure (transit, roads, water, and other public services); Information, training, incentives, and recognition of leadership by agencies and individuals; We discuss examples of program success, lessons learned, and future initiatives to strengthen these activities through increased recognition

  13. Impact of Knowledge Intensive Business Services on Economic Performance of Sectors and Regions

    Directory of Open Access Journals (Sweden)

    Laurenţiu Tăchiciu

    2016-02-01

    Full Text Available The role of knowledge intensive services in today's economy are among the topics most frequently addressed in recent years by researchers. The major interest is targeting in particular services provided to enterprises, known internationally as knowledge intensive business services or, by abbreviation, KIBS. As a sector of the economy, KIBS consists of enterprises specializing in providing to other businesses services that require intensive use of advanced knowledge, thus characterized by the fact that intellectual input has a decisive share in the value added. Usually are considered part of this sector undertakings which have as object of activity the provision of services in the fields of research and development, design and technical assistance in implementing of new technologies including information and communication, training, management consulting, marketing and advertising, quality assurance and certification, accounting and auditing, legal consulting and assistance, architecture and construction engineering. According to the statistical classification NACE rev2, much of KIBS can be found in divisions 62, 63, 69, 71-74.

  14. RELACIÓN ENTRE CALIDAD Y PRODUCTIVIDAD EN LAS PYMEs DEL SECTOR SERVICIO // RELATIONSHIP BETWEEN QUALITY AND PRODUCTIVITY IN SERVICES SECTOR SMEs

    Directory of Open Access Journals (Sweden)

    Roxana Martínez Sánchez

    2013-06-01

    Full Text Available Service sector has become the most important aspect in advanced economies, in terms of production volume such as employment, with a significant increase since the 70s worldwide. In service organizations, unlike the manufacturing sector, efectively in organization depends on productivity and quality which are seen as inseparable phenomena. In this exploratory paper, we made an analysis on research productivity and quality in services based on various authors, in order to show the relationship between productivity and quality in the services sector SMEs, and how the characteristics of SMEs become more important the relationship between the two. As a result identifies five aspects that relate quality and productivity in Services Sector SMEs expressed in use of external and internal indicators for measuring, effect of variations in inputs controlled by the organization, impact of interactions between customer and service provider and mutual understanding developed in these interactions, the importance of customer involvement as co-producer of service, and relevance of intangibles in evaluating the same.// RESUMEN El sector servicios se ha convertido en el más importante en las economías avanzadas, tanto en términos de producción como en el volumen de empleo, con un incremento notable desde los años 70 a nivel mundial. En las organizaciones de servicios, a diferencia del sector manufacturero, para ser efectivas, la productividad y la calidad son percibidas como fenómenos inseparables. En el presente trabajo de tipo exploratorio, se realizó un análisis de investigaciones sobre productividad y calidad en servicios bas andose en varios autores, con el fin de mostrar la relación entre la productividad y la calidad en las PYMEs del sector servicios, y cómo las características de estas empresas hacen más importante la relación entre ambas. Como resultado se identifican cinco aspectos que relacionan la calidad y la productividad en las PYMEs

  15. The Winding Road on the Media Landscape: The Establishment of Estonian (Television) Broadcasting between 1992 and 2016

    NARCIS (Netherlands)

    Jõesaar, Andres

    2017-01-01

    textabstractThis article aims to explore the ways in which Estonian broadcasting (with a focus on television) tackled the challenges of transforming from a monopolistic party propaganda machine into a modern dual media system in which public service broadcasting and newly created private enterprises

  16. Exploring the impact of customer relational benefit on relationship commitment in health service sectors.

    Science.gov (United States)

    Weng, Rhay-Hung; Huang, Jin-An; Huang, Ching-Yuan; Huang, Shih-Chang

    2010-01-01

    An increasing number of health service sectors have begun to implement relationship marketing to try to establish long-term relationship with customers. Customer relational benefit has been an important subject for relationship marketing researchers. This study was conducted to investigate how customer relational benefit might influence relationship commitment in health service sectors. The research used a questionnaire survey that retrieved a total number of 403 valid questionnaires. The data were collected by way of personal visits and investigations of outpatients in three regional hospitals in Taiwan. After the reliability and the validity of the questionnaire sample were examined, the data were verified by using hierarchical regression analysis. Results showed that confidence benefit constituted the most pronounced factor for hospital customers. Confidence benefit, social benefit, and special treatment benefit were perceived by customers as the key factors that have a positive influence on relationship commitment. In particular, customers placing greater emphasis on confidence benefit tended to be less willing to establish relationship commitment. When health service managers develop marketing strategies using customer relational benefit, they will still need to enhance customer confidence benefit as one of the main ways of achieving future improvements. In the event where health service managers seek to install resources for establishing and maintaining a good relationship commitment with customers, the crucial factors of social and special treatment benefits should not be ignored when seeking to enhance the customers' perception of confidence benefit.

  17. Psychosocial safety climate: a multilevel theory of work stress in the health and community service sector.

    Science.gov (United States)

    Dollard, M F; McTernan, W

    2011-12-01

    Work stress is widely thought to be a significant problem in the health and community services sector. We reviewed evidence from a range of different data sources that confirms this belief. High levels of psychosocial risk factors, psychological health problems and workers compensation claims for stress are found in the sector. We propose a multilevel theoretical model of work stress to account for the results. Psychosocial safety climate (PSC) refers to a climate for psychological health and safety. It reflects the balance of concern by management about psychological health v. productivity. By extending the health erosion and motivational paths of the Job Demands-Resources model we propose that PSC within work organisations predicts work conditions and in turn psychological health and engagement. Over and above this, however, we expect that the external environment of the sector particularly government policies, driven by economic rationalist ideology, is increasing work pressure and exhaustion. These conditions are likely to lead to a reduced quality of service, errors and mistakes.

  18. Personalization in the Public Sector. An inventory of organizational and user obstacles towards personalization of electronic services in the public sector

    NARCIS (Netherlands)

    Pieterson, Willem Jan; Ebbers, Wolfgang E.; van Dijk, Johannes A.G.M.

    2007-01-01

    The public sector more and more deploys personalized e-government services. Personalization offers great opportunities to make communication more effective and efficient, to infer and predict citizens' behavior and to even influence behavior. However, some drawbacks must be considered. Important

  19. Roles for international military medical services in stability operations (security sector reform).

    Science.gov (United States)

    Bricknell, M C M; Thompson, D

    2007-06-01

    This is the second in a series of three papers that examine the role of international military medical services in stability operations in unstable countries. The paper discusses security sector reform in general terms and highlights the interdependency of the armed forces, police, judiciary and penal systems in creating a 'secure environment'. The paper then looks at components of a local military medical system for a counter-insurgency campaign operating on interior lines and the contribution and challenges faced by the international military medical community in supporting the development of this system. Finally the paper highlights the importance of planning the medical support of the international military personnel who will be supporting wider aspects of security sector reform. The paper is based on background research and my personal experience as Medical Director in the Headquarters of the NATO International Stability Assistance Force in Afghanistan in 2006.

  20. Case studies of violations of workers' freedom of association: service sector workers.

    Science.gov (United States)

    2001-01-01

    Workers' rights violations in the United States are widespread and growing. The bulk of the National Labor Relations Board's work now involves unfair labor practices, most related to employers' violations of workers' rights. Numerous research studies document these violations. As part of its report "Unfair Advantage: Workers' Freedom of Association in the United States under International Human Rights Standards," Human Rights Watch conducted a series of case studies in a dozen states, covering a variety of industries and employment sectors, analyzing the U.S. experience in the light of both national law and international human rights and labor rights norms. The article presented here includes a discussion of the general context of increased workers' rights violations under U.S. law and the first of the case studies: service sector workers.

  1. Provision of prehospital emergency medical services in Punjab, Pakistan: Case study of a public sector provider.

    Science.gov (United States)

    Sriram, Veena M; Naseer, Rizwan; Hyder, Adnan A

    2017-12-01

    The availability and quality of emergency medical services in low- and middle-income countries, including Pakistan, are extremely limited. New models for prehospital emergency medical services provision have recently emerged across multiple sectors, and research on these models is urgently needed to inform current and future emergency medical services systems in low-resource settings. The objective of this case study was to provide a comprehensive description of the organizational structure and service delivery model of a public sector provider in the Punjab Province of Pakistan, Rescue 1122, with a focus on operations in Lahore. We used case study methodology to systematically describe the organizational model of Rescue 1122. Qualitative data were collected during an in-person site visit to Lahore in June 2013. Three sources were utilized-semi-structured in-depth interviews, document review, and nonparticipant observation. Data were analyzed according to the health system "building blocks" proposed by the World Health Organization. Rescue 1122 is based on a legal framework that provides public financing for EMS, resulting in financial stability for the service. The organization has also reportedly taken positive steps in engaging with communities, and in coordinating across EMS, fire and rescue. We noted benefits and challenges in scaling up the service to all districts in Punjab. Finally, some areas of improvement include supply chain management and expanded data utilization. Our case study highlights key components of the model, areas for strengthening, and opportunities for further research. Rescue 1122 provides an example of a government-financed and operated emergency medical system in a low-resource setting. Copyright © 2017. Published by Elsevier Inc.

  2. Prioritizing industries for occupational injury prevention and research in the Services Sector in Washington State, 2002-2010.

    Science.gov (United States)

    Anderson, Naomi J; Bonauto, David K; Adams, Darrin

    2014-01-01

    The Services Sector, as defined by the National Occupational Research Agenda (NORA), is comprised of a diverse industry mix and its workers face a variety of occupational exposures and hazards. The objective of this study was to identify high-risk industry groups within the Services Sector for prevention targeting. Compensable Washington State workers' compensation claims from the Services Sector from 2002 through 2010 were analyzed. A "prevention index" (PI), the average of the rank orders of claim count and claim incidence rate, was used to rank 87 Services Sector industry groups by seven injury types: Work- Related Musculoskeletal Disorders (WMSDs), Fall to Lower Level, Fall on Same Level, Struck By/Against, Caught In/Under/Between, Motor Vehicle, and Overexertion. In the PI rankings, industry groups with high injury burdens appear higher ranked than industry groups with low counts or low rates of injury, indicating a need for prioritizing injury prevention efforts in these groups. In the Services Sector, these 7 injury types account for 84% of compensable claims in WA. The industry groups highest ranked by PI across the injury types included: Services to Buildings and Dwellings; Executive, Legislative, and Other General Government Support; and Waste Collection. WMSDs had the highest compensable claims rates. Services is a large sector of the economy, and the substantial number, rate, and cost of occupational injuries within this sector should be addressed. Several Services Sector industry groups are at high risk for a variety of occupational injuries. Using a PI to rank industry groups based on their injury risk provides information with which to guide prevention efforts.

  3. Seeking Accountability: Multi-Service Accountability Agreements (MSAAs in Ontario’s Community Support Sector

    Directory of Open Access Journals (Sweden)

    Carolyn Steele Gray

    2014-02-01

    Full Text Available Multi-Service Accountability Agreements (MSAAs have been put in place to hold Community Sector Service (CSS agencies to account for services receiving public funding in Ontario. The MSAA seeks to support financial and performance accountability, requiring CSS agencies to report on their performance quarterly. The MSAA is an expenditure policy tool that has undergone several iterations, each informed by negotiations between the Ontario Ministry of Health and Long-Term Care (MOHLTC, the province’s regional authorities—known as Local Health Integration Networks (LHINs—and organizations/associations representing CSS agency interests. This approach to accountability is consistent with a broader focus on the government role as ‘steering’ service delivery rather than ‘rowing.’ The MSAA offers a standardized, politically acceptable approach to accountability. However, the MSAA relies heavily on performance indicators that may not adequately reflect quality care. The MSAA exemplifies the tension between the need for strong standardized accountability requirements for publicly-funded health service providers and the need for services that meet the needs of their communities.

  4. Divided care and the Third Way: user involvement in statutory and voluntary sector cancer services.

    Science.gov (United States)

    Tritter, J Q; Barley, V; Daykin, N; Evans, Simon; McNeill, Judith; Rimmer, James; Sanidas, M; Turton, Pat

    2003-07-01

    In health care, as in much of the public sphere, the voluntary sector is playing an increasingly large role in the funding, provision and delivery of services and nowhere is this more apparent than in cancer care. Simultaneously the growth of privatisation, marketisation and consumerism has engendered a rise in the promotion of 'user involvement' in health care. These changes in the organisation and delivery of health care, in part inspired by the 'Third Way' and the promotion of public and citizen participation, are particularly apparent in the British National Health Service. This paper presents initial findings from a three-year study of user involvement in cancer services. Using both case study and survey data, we explore the variation in the definition, aims, usefulness and mechanisms for involving users in the evaluation and development of cancer services across three Health Authorities in South West England. The findings have important implications for understanding shifts in power, autonomy and responsibility between patients, carers, clinicians and health service managers. The absence of any common definition of user involvement or its purpose underlines the limited trust between the different actors in the system and highlights the potentially negative impact of a Third Way health service.

  5. Technological change and salary variation in Mexican regions: Analyzing panel data for the service sector

    Directory of Open Access Journals (Sweden)

    Mario Camberos C.

    2013-07-01

    Full Text Available In this paper Hypothesis Biased Technological Change is applied for Mexican workers services sector, belonging several Mexican regions. Economics Census microdata, 1998, 2003 and 2008 are used. Hypothesis is proved with technological gaps, under consideration of different index and result statistics consistency by taking account panel analysis. Mayor wages differences at 2008 year were find out between Capital region and South one, about five hundred percent on 1998 year; but it was lower on 2008, two hundred percent. This result is in correspondence with diminishing technological gap, perhaps caused by economic crisis impact.

  6. Funding for universal service obligations in electricity sector: the case of green power development

    Energy Technology Data Exchange (ETDEWEB)

    Favard, P.; Mirabel, F.; Poudou, J.Ch

    2002-07-01

    The process of deregulation in network industries, in particular in the electric sector, raises the problem of financing the Universal Service Obligations (USO) corresponding to the production, transport and distribution operations. In this paper, we study three ways of funding for an USO of production, especially the 'green' electricity development; the financing with cross-subsidies, the implementation of a fund (financing by a tax) and finally a voluntary funding system by direct subscriptions of consumers. We notably show that this last one Pareto dominates mostly, from a welfare point of view, the other scenarios. (authors)

  7. Funding for universal service obligations in electricity sector: the case of green power development

    International Nuclear Information System (INIS)

    Favard, P.; Mirabel, F.; Poudou, J.Ch.

    2002-07-01

    The process of deregulation in network industries, in particular in the electric sector, raises the problem of financing the Universal Service Obligations (USO) corresponding to the production, transport and distribution operations. In this paper, we study three ways of funding for an USO of production, especially the 'green' electricity development; the financing with cross-subsidies, the implementation of a fund (financing by a tax) and finally a voluntary funding system by direct subscriptions of consumers. We notably show that this last one Pareto dominates mostly, from a welfare point of view, the other scenarios. (authors)

  8. Strategies for Estonian rural family enterprises. Eesti maapiirkonna pereettevõtete strateegia

    Directory of Open Access Journals (Sweden)

    Maret Kirsipuu

    2013-01-01

    Full Text Available The paper seeks to analyse family businesses in rural areas, family business strategies and re-registration of sole proprietors with the Centre of Registers and Information Systems (hereinafter Commercial Register in 2009, and to provide an overview of entrepreneurship policies targeted at Estonian rural businesses. Layoffs have increased the number of unemployed; some of those who have lost employment opt for social assistance benefits, but some others decide to become entrepreneurs. Many enterprising people in Estonia have set up a family enterprise, mainly in the sphere of services, agriculture and tourism. The Estonian entrepreneurship policy supports enterprising people and approves of entrepreneurship as a promoter of national economic development. One of the most positive qualities of family enterprises is their short decision-making chain, which ensures rapid implementation of the strategy.

  9. Level of knowledge and sources of information about the rheumatoid arthritis in Estonian patients.

    Science.gov (United States)

    Põlluste, Kaja; Kallikorm, Riina; Lember, Margus

    2014-05-01

    The objective of this paper was to find out how many patients with rheumatoid arthritis (RA) know about several aspects of disease, to explain the associations between the level of self-rated knowledge and patients' background and health status and to compare the importance of the main sources of information. A random sample (n = 1,259) of adult Estonian RA patients was selected from the Estonian Health Insurance Fund Database. The patients completed a self-administered questionnaire, which included information about their socio-demographic and disease characteristics, use of health services, information about the disease, and sources of information. Regression analysis was used to calculate the associations between the independent variables and level of self-rated knowledge about several aspects of RA. The results of the study indicated that the self-reported ratings of knowledge about the disease in Estonian RA patients were rather low. Health professionals were mentioned as the primary sources of information, but the longer disease history and more frequent use of health services as considerable predictors of higher ratings of knowledge refer to role of personal experience in obtaining knowledge about the disease as well.

  10. Collaboration across private and public sector primary health care services: benefits, costs and policy implications.

    Science.gov (United States)

    McDonald, Julie; Powell Davies, Gawaine; Jayasuriya, Rohan; Fort Harris, Mark

    2011-07-01

    Ongoing care for chronic conditions is best provided by interprofessional teams. There are challenges in achieving this where teams cross organisational boundaries. This article explores the influence of organisational factors on collaboration between private and public sector primary and community health services involved in diabetes care. It involved a case study using qualitative methods. Forty-five participants from 20 organisations were purposively recruited. Data were collected through semi-structured interviews and from content analysis of documents. Thematic analysis was used employing a two-level coding system and cross case comparisons. The patterns of collaborative patient care were influenced by a combination of factors relating to the benefits and costs of collaboration and the influence of support mechanisms. Benefits lay in achieving common or complementary health or organisational goals. Costs were incurred in bridging differences in organisational size, structure, complexity and culture. Collaboration was easier between private sector organisations than between private and public sectors. Financial incentives were not sufficient to overcome organisational barriers. To achieve more coordinated primary and community health care structural changes are also needed to better align funding mechanisms, priorities and accountabilities of the different organisations.

  11. Sustainable development and Estonian energetics

    International Nuclear Information System (INIS)

    Lausmaa, T.

    1997-01-01

    This conference was held 14 Nov 1997 in Tallinn, Estonia. The conference stressed the importance of the diminishing the negative impact of energy production on the environment. The Government and the Parliament should ensure the composing of short and long term master plans with the public participation for all sectors of the economy, based on the principles of sustainable development, the involved international treaties and the Sustainable Development Framework Act

  12. Open innovation practices applied to service innovation : a study of the Norwegian service sector

    OpenAIRE

    Duesund, Amanda; Rønneberg, Linn

    2012-01-01

    Open Innovation (OI) has become one of the most predominant topics in innovation management. However, most literature has evolved around the effects and best practices for product manufacturers. Nevertheless, service industries represent 60-70 percent of GDP in most western countries. Therefore, this thesis is motivated by a desire to see how the practices of OI apply to this largely overlooked industry. The OI concept involves going beyond company borders to include external i...

  13. Investment needs and possibilities in Estonian agricultural sector / Grete Sommer

    Index Scriptorium Estoniae

    Sommer, Grete

    2003-01-01

    Viimase kümne aasta investeeringute puudulikkust arvestades oleks aastatel 2004-2006 põllumajandussektorisse vaja investeerida 10 381 miljonit krooni ehk 3 460 miljonit krooni aastas, väidab autor. Tabelid. Diagrammid

  14. Medicaid Waivers and Public Sector Mental Health Service Penetration Rates for Youth.

    Science.gov (United States)

    Graaf, Genevieve; Snowden, Lonnie

    2018-01-22

    To assist families of youth with serious emotional disturbance in financing youth's comprehensive care, some states have sought and received Medicaid waivers. Medicaid waivers waive or relax the Medicaid means test for eligibility to provide insurance coverage to nonpoor families for expensive, otherwise out-of-reach treatment for youth with Serious Emotional Disturbance (SED). Waivers promote treatment access for the most troubled youth, and the present study investigated whether any of several Medicaid waiver options-and those that completely omit the means test in particular-are associated with higher state-wide public sector treatment penetration rates. The investigators obtained data from the U.S. Census, SAMHSA's Uniform Reporting System, and the Centers for Medicare and Medicaid Services. Analysis employed random intercept and random slope linear regression models, controlling for a variety of state demographic and fiscal variables, to determine whether a relationship between Medicaid waiver policies and state-level public sector penetration rates could be observed. Findings indicate that, whether relaxing or completely waiving Medicaid's qualifying income limits, waivers increase public sector penetration rates, particularly for youth under age 17. However, completely waiving Medicaid income limits did not uniquely contribute to penetration rate increases. States offering Medicaid waivers that either relax or completely waive Medicaid's means test to qualify for health coverage present higher public sector treatment rates for youth with behavioral health care needs. There is no evidence that restricting the program to waiving the means test for accessing Medicaid would increase treatment access. (PsycINFO Database Record (c) 2018 APA, all rights reserved).

  15. ASSESSING CUSTOMERS’ PERCEIVED SERVICE QUALITY IN PRIVATE SECTOR BANKS IN INDIA

    Directory of Open Access Journals (Sweden)

    Rajeev Kumar Panda

    2014-05-01

    Full Text Available This paper aims at constructing a measure of service quality for Indian private sector banks. The SERVQUAL model was used. In total 28 variables were considered to find their relative importance from customers’ point of view. Factor analysis was used to reduce redundant variables and finally four dimensions were identified that are the dependability with facility, guarantee, security with value added services and compassion with cordialness. Then RIDIT test was done to identify the prioritization pattern that customers assign to different variables. The result shows that customers believe that bank’s effort in instill confidence in customers, the bank’s concern for customers’ best interest and safety standards in transactions are vital factors for improving customer satisfaction.

  16. Operation without benefit in the services sector; Betrieb ohne Nutzen. BoN im Dienstleistungssektor - Schlussbericht

    Energy Technology Data Exchange (ETDEWEB)

    Brunner, C. U.; Nipkow, J. [S.A.F.E., Zuerich (Switzerland); Brechbuehl, B. [Universitaet Zuerich, Zuerich (Switzerland); Glauser, H. [ea si, Windisch (Switzerland); Steinemann, U. [Ingenieurbuero US, Wollerau (Switzerland)

    2009-01-15

    This final report for the Swiss Federal Office of Energy (SFOE) discusses the unnecessary operation of electrical equipment. This preliminary study examined in a top-down manner the electrical grid loads at night in Switzerland and attempts to identify unnecessary loads. The results of a bottom-up analysis of seven buildings in the service sector was made. One large complex was also used to identify the sources of night-time loads. Together, these two approaches allowed a first appreciation and a rough quantification of the load caused by the unnecessary operation of equipment in the Swiss electricity grid. The services sector has an estimated share of some 2.4 TWh/a caused by unnecessary operation. In a follow-up project the reduction of unnecessary loads is to be studied in more detail. This second analysis will also have to include loads caused by unnecessary operation during the daytime. The goal of the project is eventually to reduce any unnecessary electric loads and, as a result, the entire electricity demands of Switzerland

  17. The Impact of Institutions on the Destandardization of Female Employment Patterns in the Services Sector

    DEFF Research Database (Denmark)

    Leschke, Janine

    Increasing female labour market participation is arguably one of the decisive factors in explaining a destandardisation of the European employment model. Due to a lack in institutions that allow combining wage and care work and in light of unequal gender distribution of care work women are partic......Increasing female labour market participation is arguably one of the decisive factors in explaining a destandardisation of the European employment model. Due to a lack in institutions that allow combining wage and care work and in light of unequal gender distribution of care work women...... of women in specific occupations with the services sector. This paper makes use of the cross-country variation in terms of destandardisation of female employment as compared to male employment and tries to explain the country differences by way of institutions (particularly child- and elderly care but also...... leave policies and flexible work schedules) that allow combining “standard” work with care activities. Cross-country differences in female employment rates are also taken account of. The focus is on the services sector. The EU-SILC data will be used as it not only contains data for a large set...

  18. Exploring the value of a design for service approach to develop public services in the Community Voluntary Sector: a comparative analysis

    OpenAIRE

    Warwick, Laura; Young, Robert; Lievesley, Matthew

    2014-01-01

    This paper presents the findings from two action research case studies that explore the value of using a ‘design for service’ approach to develop public services in the community voluntary sector (CVS). Each case study was conducted within a CVS organisation that was developing or offering public services. Both were local charities that are part of UK federations; the first offering mental health and wellbeing services, the second providing community education services. \\ud \\ud The paper will...

  19. Improving the effectiveness of service delivery in the public healthcare sector: the case of ophthalmology services in Malaysia.

    Science.gov (United States)

    Foo, Chee Yoong; Lim, Ka Keat; Sivasampu, Sheamini; Dahian, Kamilah Binti; Goh, Pik Pin

    2015-08-28

    Rising demand of ophthalmology care is increasingly straining Malaysia's public healthcare sector due to its limited human and financial resources. Improving the effectiveness of ophthalmology service delivery can promote national policy goals of population health improvement and system sustainability. This study examined the performance variation of public ophthalmology service in Malaysia, estimated the potential output gain and investigated several factors that might explain the differential performance. Data for 2011 and 2012 on 36 ophthalmology centres operating in the Ministry of Health hospitals were used in this analysis. We first consulted a panel of ophthalmology service managers to understand the production of ophthalmology services and to verify the production model. We then assessed the relative performance of these centres using Data Envelopment Analysis (DEA). Efficiency scores (ES) were decomposed into technical, scale, and congestion component. Potential increase in service output was estimated. Sensitivity analysis of model changes was performed and stability of the result was assessed using bootstrap approach. Second stage Tobit regression was conducted to determine if hospital type, availability of day services and population characteristics were related to the DEA scores. In 2011, 33% of the ophthalmology centres were found to have ES > 1 (mean ES = 1.10). Potential output gains were 10% (SE ± 2.92), 7.4% (SE ± 2.06), 6.9% (SE ± 1.97) if the centres could overcome their technical, scale and congestion inefficiencies. More centres moved to the performance frontier in 2012 (mean ES = 1.07), with lower potential output gain. The model used has good stability. Robustness checks show that the DEA correctly identified low performing centres. Being in state hospital was significantly associated with better performance. Using DEA to benchmarking service performance of ophthalmology care could provide insights for policy

  20. Dynamics and determinants of energy intensity in the service sector: A cross-country analysis, 1980–2005

    NARCIS (Netherlands)

    Mulder, P.; de Groot, H.L.F.; Pfeiffer, B.

    2014-01-01

    We present a detailed analysis of energy intensity developments across 23 service sectors in 18 OECD countries over the period 1980-2005. We find that the shift towards a service economy has contributed to lower overall energy intensity levels in the OECD, but this contribution would have been

  1. The Gateway Paper--public sector service delivery infrastructure and health reforms in Pakistan.

    Science.gov (United States)

    Nishtar, Sania

    2006-12-01

    Pakistan has an extensive public sector service delivery infrastructure consisting of a three tiered healthcare delivery system which includes Basic Health Units and Rural Health Centers forming the core of the primary health model, secondary care including first and second referral facilities providing acute, ambulatory and inpatient care through Tehsil Headquarter and District Headquarter hospitals and Tertiary Care comprising teaching hospitals. Notwithstanding, most people receive healthcare through private out-of-pocket payments made directly to the providers at the point of care. Recently, many attempts have been made to mainstream alternative arrangements of service delivery at various levels in order to bridge gaps in the present system of service delivery, albeit with limited success. As one of the core areas of reform-related interventions, the Gateway Paper makes a strong case for introducing change at two levels in order to obviate these issues. Firstly, at the level of hospitals the hospital sustainability reform process calls for major structural and financing adjustments, the development of appropriate policy frameworks, decentralizing hospital management to autonomous hospital boards and providing legal, managerial and fiscal autonomy to hospitals with appropriate community representation. At the primary healthcare level, a system for restructuring BHUs and RHCs has been supported--one that makes a case for appropriate checks and balances in order to ensure sustained improvements by redefining the roles of management, quality assurance, regulation and community oversight the latter through linkages with the devolution initiative. The Gateway Paper dovetails these alternative service delivery arrangements with parallel financing models.

  2. Study the Customers’ Perception towards Banking Services: A Research Report on Indian Public Sector Banks

    Directory of Open Access Journals (Sweden)

    Shailesh Limbad

    2013-10-01

    Full Text Available The aim of this study is to measure the customer satisfaction and to identify the shortfall areas for improving the services of public banking sector. For this research paper past research survey were studied. The main concept is measuring customer satisfaction by customer satisfaction index method. All the factors related to banks were taken by personal interview with the banks’ manager which influences customer satisfaction. To collect the information non-probability sampling method is used. 100 services users of two different banks in bardoli region were contacted with face-to-face personal interview method through questionnaire. “Customer Satisfaction Index” method was used to measure the customer satisfaction. The study represents the result of a survey among the customers in the bardoli region of two public sector banks. Study proved that the STATE BANKS OF INDIA’S customers are more satisfied (82.55> 81.79 than BANK OF INDIA’S customers. There were parameters are found out which are more important to increasing the satisfaction rate. The results of this study provide very important information in formulating competitive marketing strategies. It shows the critical points where the limited resources of the banks should be allocated to improve satisfaction and loyalty and provides information about the weaknesses and strengths of the banks from the eyes of its customers. With getting the valuable information and found out the reason of dissatisfaction these banks can put more efforts to improving the standards of services and make the customers more satisfied.

  3. A Look at Hofstede’s Cultural Dimensions in Two Service Sectors from Romania

    Directory of Open Access Journals (Sweden)

    Carmen Andreea Vrânceanu

    2016-11-01

    Full Text Available The economic literature on culture has mainly focused on the influence of national culture and its role in determining the organizational culture. Hofstede has demonstrated in his research the importance of culture in determining human relations in the workplace. People can comply with both organizational rules and cultural norms, but truly give priority to the latter. Differences between organizational rules may appear depending on the organizations’ activity or depending on the employees’ professions. These differences between industries and professions remain little explored in literature. As a result, the article presents Hofstede’s model of the first five dimensions of national culture in th e Romanian service industry (individualism/collectivism, power distance, long/short term orientation, masculinity/femininity and uncertainty avoidance, by comparing the results obtained in two different domains: the hotel industry and the consultancy serv ices industry. The findings are interesting, as they reflect employees’ work values in two sectors of the service industry. Furthermore, the article discusses whether the national culture has a direct impact on the culture developed in a specific activity sector. Also, the article debates if the organizational culture is more powerful than the national culture by comparing the values obtained at national level and the values obtained at organizational level through Hofstede’s model. Another objective of the research is to point out the differences in cultural dimensions between the workers from the hotel industry and workers from the consultancy services industry. The implications of the conclusions are discussed, considering the limitations of the empirical study presented and the future research directions.

  4. The third sector, user involvement and public service reform: a case study in the co-governance of health service provision.

    Science.gov (United States)

    Martin, Graham P

    2011-01-01

    The ‘modernization’ of British public services seeks to broaden public sector governance networks, bringing the views of third sector organizations, the public and service users (among others) to the design, management and delivery of welfare. Building on previous analyses of the contradictions generated by these roles, this paper draws on longitudinal qualitative research to enunciate the challenges faced by one third-sector organization in facilitating service user influence in a UK National Health Service (NHS) pilot programme, alongside other roles in tension with this advocacy function. The analysis highlights limits in the extent to which lateral governance networks pluralize stakeholder involvement. The ‘framing’ of governance may mean that traditional concerns outweigh the views of new stakeholders such as the third sector and service users. Rather than prioritizing wider stakeholders' views in the design and delivery of public services, placing third sector organizations at the centre of governance networks may do more to co-opt these organizations in reproducing predominant priorities.

  5. Engaged or Not? A Comparative Study on Factors Inducing Work Engagement in Call Center and Service Sector Work

    Directory of Open Access Journals (Sweden)

    Armi Mustosmäki

    2013-01-01

    Full Text Available The aim of this study was to compare the possibilities of experiencing positive well-being in call centers and other service sector work. The article focuses on the prevalence of working conditions (job demands, autonomy, and social support in call centers and at other service sector workplaces and how these factors are related to work engagement. In addition, we examine whether the relationships are divergent in call centers in comparison to other service sector work. Analysis is based on the data provided by the “Quality of Life in Changing Europe” project. The survey data were collected from service sector organizations (retail, banking, and insurance and a telecom organization’s call center functions in Finland (N = 967. According to our results, work engagement in call center environment is challenging due to the strong negative effect of job demands. In general, call center employees experienced less feelings of engagement than employees in the comparison organizations. This difference remained significant even after controlling for background factors and measures of working conditions. In addition, we found significant differences between call center and other service sector organizations in the effects of both autonomy and demands. The levels of autonomy and work demands proved to be strong antecedents of perceived work engagement, especially in call center environment.

  6. Analysis of Influences of ICT on Structural Changes in Japanese Commerce, Business Services and Office Supplies, and Personal Services Sectors Using Multivariate Analysis: 1985–2005

    Directory of Open Access Journals (Sweden)

    Ubaidillah Zuhdi

    2014-02-01

    Full Text Available This study analyzes influences of Information and Communication Technology (ICT in the structural changes of Japanese industrial sectors from 1985 through 2005. ICT is represented by two explanatory variables, computers (including main parts and accessories and telecommunications equipment. We investigate influences by the Constrained Multivariate Regression (CMR model and test the statistical significance of this model by the Likelihood Ratio Test (LRT method. We then perform microscopic analysis, focusing on the commerce, business services and office supplies, and personal services sectors. The results show that these variables, separately and jointly, had significant influence on structural changes in Japanese industrial sectors, including the analyzed ones. The patterns of influence in analyzed sectors are, however, different. Based on this difference, we can say that during 1985–2005 the business circumstances of the analyzed sectors were dissimilar.Keywords: ICT, Industrial Structural Changes, CMR, LRT, Japandoi:10.12695/ajtm.2013.6.2.5 How to cite this article:Zuhdi, U., Mori, S., and Kamegai, K. (2013. Analysis of Influences of ICT on Structural Changes in Japanese Commerce, Business Services and Office Supplies, and Personal Services Sectors Using Multivariate Analysis: 1985–2005. The Asian Journal of Technology Management 6 (2: 102-111. Print ISSN: 1978-6956; Online ISSN: 2089-791X. doi:10.12695/ajtm.2013.6.2.5

  7. Energy consultancy services for end-user in the housing sector in Poland. Final report

    Energy Technology Data Exchange (ETDEWEB)

    Lange, M.; Prebensen, K.

    1996-08-01

    The idea of establishing consulting service schemes is based on the Polish needs to introduce energy saving measures at different levels. In connection with the financing of energy saving measures whether this is carried out through private banks or Energy Saving Companies (ESCOs) there is a need for an institutional component responsible for standardized procedures for appraisal and supervision of energy saving projects. The objective of the project is to reduce the energy consumption in the municipal and housing sector in Warsaw, Gdansk and Katowice, and subsequently implement the results and experience to a large number of other towns in Poland. Education and training of more than thousand energy consultants within a period of 2 years is planned. The fundamental idea of the project is education and training of Polish professionals, who will perform the subsequent training of Polish consultants within the framework of a Polish National Energy Consultant Scheme. A comprehensive compendium (approximately 500 pages) was worked out in English language. The scope of work for the consultant covers all energy aspects in the housing sector: Individual heat generation; Control systems; Heat distribution in the building and local district heating network; Domestic Hot Water; Electricity; Thermal renovation of the Building Envelope; Energy management; Financial aspects and applications for finance of the energy saving measures. The first training course with 41 participants in Poland took place from 4 to 9 December 1995. (EG)

  8. Gender Equality in Labor Markets: A Survey About the Industry and Service Sectors in Gaziantep

    Directory of Open Access Journals (Sweden)

    Berna Balcı İzgi

    2011-12-01

    Full Text Available This paper presents the findings of a survey on women labor issues in two different sectors –industry and service sectors- in Gaziantep. The main aim is to modify the structure of women labor in Gaziantep. The main characteristics of women labour market for Gaziantep is that women labor participation is sharply decreased after marriage which is a traditional issue. Inaddition entrepreneurship is very high. Besides working years with insurance is quite low in all levels of education. The promotions system do not change with education. Education is a crucial variable in the analysis. For instance, the positions are not assigned according to the education in most of the times. This creates inefficiency in labor markets. Another important finding that the rate of entrepreneurship is very high related with other cities of Turkey. The topics of wages, working hours, the comparison of the appropriateness of the work according to education, cultural activities, satisfaction, pleasure from working have been considered from the aspect of the relationship between the working life and family life and besides, finance deficiency in entrepreneurship, and sex discrimination not clear are the main problems in different ratios. The work and the education were not found as related. The level of social coverage, trade union membership and salaried work does change with education positively

  9. OECD Structural Analysis Databases: Sectoral Principles in the Study of Markets for Goods and Services

    Directory of Open Access Journals (Sweden)

    Marina D. Simonova

    2015-01-01

    Full Text Available This study focuses on the characteristics of the information database of the OECD structural business statistics in the analysis of markets of goods and services, and macroeconomic trends. The system of indicators of structural statistics is presented in OECD publications and on-line access to a wide range of users. Collected data sources generated by the OECD offices are based on the national statistical offices of country-members, Russia and the BRICS. Data on the development of economic sectors are calculated according to the methodology of individual countries, regional and international standards: annual national accounts of countries, annual industry and business surveys, methodology of short-term indicators, statistics of international trade in goods. Data are aggregated on the basis of complex indicators statements of the enterprises' questionnaire and business surveys. Information system of structural statistics which is available and continuously updated, has certain features. It is composed of several subsystems: Structural Statistics on Industry and Services, EU entrepreneurship statistics, Indicators of Industry and Services, International Trade in Commodities Statistics. The grouping of industries is based on the International standard industrial classification of all economic activities (ISIC. Classification of foreign trade flows is made in accordance with the Harmonized system of description and coding of goods. The structural statistics databases comprise four classes of industries' grouping according to the technology intensity. The paper discusses the main reasons for the non-comparability of data in the subsystems in certain time intervals.

  10. Routine measurement of outcomes in Australia's public sector mental health services.

    Science.gov (United States)

    Pirkis, Jane; Burgess, Philip; Coombs, Tim; Clarke, Adam; Jones-Ellis, David; Dickson, Rosemary

    2005-04-19

    OBJECTIVE: This paper describes the Australian experience to date with a national 'roll out' of routine outcome measurement in public sector mental health services. METHODS: Consultations were held with 123 stakeholders representing a range of roles. RESULTS: Australia has made an impressive start to nationally implementing routine outcome measurement in mental health services, although it still has a long way to go. All States/Territories have established data collection systems, although some are more streamlined than others. Significant numbers of clinicians and managers have been trained in the use of routine outcome measures, and thought is now being given to ongoing training strategies. Outcome measurement is now occurring 'on the ground'; all States/Territories will be reporting data for 2003-04, and a number have been doing so for several years. Having said this, there is considerable variability regarding data coverage, completeness and compliance. Some States/Territories have gone to considerable lengths to 'embed' outcome measurement in day-to-day practice. To date, reporting of outcome data has largely been limited to reports profiling individual consumers and/or aggregate reports that focus on compliance and data quality issues, although a few States/Territories have begun to turn their attention to producing aggregate reports of consumers by clinician, team or service. CONCLUSION: Routine outcome measurement is possible if it is supported by a co-ordinated, strategic approach and strong leadership, and there is commitment from clinicians and managers. The Australian experience can provide lessons for other countries.

  11. The energy consumption of the services and farming sectors 1990 - 2035 - Results of scenarios I - IV

    International Nuclear Information System (INIS)

    Aebischer, B.; Catenazzi, G.

    2007-01-01

    This comprehensive report for the Swiss Federal Office of Energy (SFOE) presents four scenarios concerning the development of energy consumption in the services sector and for farming for the period 1990 - 2035. The four scenarios - status quo, increased co-operation between the state and the economy with various levies, global reduction of energy consumption and, finally, scenario IV 'on the way to a 2000-Watt Society' - are briefly described. In particular, the scenarios are examined for various sensitivities: high gross domestic product GDP, CO 2 levy, high prices and warmer climate. The models and methods used are examined and examples of their use are quoted. The results of the sensitivity analyses are compared and discussed and the necessary instruments are examined. This comprehensive report contains a large number of data-tables and graphical representations

  12. Clients' reports on postabortion family planning services provided in Mexico City's public sector legal abortion program

    Science.gov (United States)

    Becker, Davida; Díaz-Olavarrieta, Claudia; Garcia, Sandra G.; Harper, Cynthia C.

    2014-01-01

    Objective First trimester abortion was decriminalized in Mexico City in 2007. We studied client views of family planning services provided during abortion care at public facilities and acceptance of postabortion contraception. Methods We surveyed 402 clients seeking first trimester abortion care in Mexico City. We used logistic regression to test whether postabortion contraception varied by abortion visit characteristics or client sociodemographics. Results Most participants (81.6%) reported being offered contraception at their visit and 89.5% selected a contraceptive method postabortion, with 58.9% selecting the IUD. Surgical abortion clients were more likely to report being offered contraception than medical abortion clients (p<.001), as were clients attended by a female physician (p<.05). Clients at the general hospital were less likely to report being offered contraception (p<.001). Conclusion Public sector facilities in Mexico City are providing a generally high level of postabortion family planning care and uptake of postabortion contraception is high. PMID:23499047

  13. Demographic Variables and Its Effect on Emotional Intelligence: A Study on Indian Service Sector Employees.

    Science.gov (United States)

    Pooja, Pooja; Kumar, Pranab

    2016-03-01

    In past few decades, emotional intelligence (EI) has gained much popularity worldwide. Intelligence quotient alone is not enough in today's age for achieving success and hence for developing a person's ability, the fields of psychology and neurosciences have highlighted the importance of EI, which is a person's response toward feelings and emotions. In this study, relationship of various demographic variables with EI, as measured by Trait Emotional Intelligence Questionnaire-Short Form, has been highlighted. The study has been conducted on a sample of 424 employees belonging to the Indian service sector. The results showed that demographic variables have an impact over EI. Organizations can take a cue from the study and adhere to diversity management practices to ensure financial gains and growth.

  14. Organizational Aspects of Innovative Paper Digitization and E-Invoicing Services in the Public Sector

    Directory of Open Access Journals (Sweden)

    Nunzio Casalino

    2017-06-01

    Full Text Available The article tries to describe a model of analysis to evaluate and measure real benefits and organizational effects arising from the process of paper digitization and e-invoicing for the Italian Public Administrations. The analysis is focused also on the interaction between citizens, professionals, companies and the Italian public administrations. The approach at the basis of the investigation highlights several critical traits of the digitization activity and delivers an analysis that displays how those difficulties brought forward by motivational and involvement factors. The digital transformation in the Public sector can give several opportunities from the organizational point of view, but at the same time can propose some complex difficulties for the delivering of effective services and for the innovation development.

  15. Assistive technologies along supply chains in health care and in the social services sector.

    Science.gov (United States)

    Mayer, Peter; Hauer, Katharina; Schloffer, Evelyn; Leyrer, Barbara

    2015-01-01

    Health care systems in Austria and Slovenia are currently facing challenges due to scarce resources and demographic change which can be seen especially along the supply chains. The main objective of this paper is to present an option to improve the use of assistive technologies. An extensive literature research for the theoretic part as well as a qualitative survey for the empiric part focusing on short-term care were carried out. Results show that there is a lack of information and training on assistive technologies. As a consequence, their full potential cannot be exploited. Therefore a guideline for nursing consultations was developed. To conclude, both the literature research and the qualitative survey show that assistive technologies have high potentials to improve the supply chains in the health care and social services sector, but there is a lot of information and training on them needed.

  16. Applying a Total Market Lens: Increased IUD Service Delivery Through Complementary Public- and Private-Sector Interventions in 4 Countries

    Science.gov (United States)

    White, Julia N; Corker, Jamaica

    2016-01-01

    ABSTRACT Increasing access to the intrauterine device (IUD), as part of a comprehensive method mix, is a key strategy for reducing unintended pregnancy and maternal mortality in low-income countries. To expand access to IUDs within the framework of informed choice, Population Services International (PSI) has historically supported increased IUD service delivery through private providers. In applying a total market lens to better understand the family planning market and address major market gaps, PSI identified a lack of high-quality public provision of IUDs. In 2013, PSI started a pilot in 4 countries (Guatemala, Laos, Mali, and Uganda) to grow public-provider IUD service delivery through increased public-sector engagement while maintaining its ongoing focus on private providers. In collaboration with country governments, PSI affiliates carried out family planning market analyses in the 4 pilot countries to identify gaps in IUD service delivery and create sustainable strategies for scaling up IUD services in the public sector. Country-specific interventions to increase service delivery were implemented across all levels of the public health system, including targeted advocacy at the national level to promote government ownership and program sustainability. Mechanisms to ensure government ownership were built into the program design, including a proof-of-concept approach to convince governments of the feasibility and value of taking over and scaling up interventions. In the first 2 years of the pilot (2013–2014), 102,055 IUD services were provided to women at 417 targeted public-sector facilities. These preliminary results suggest that there is untapped demand for IUD service delivery in the public sector that can be met in part through greater participation of the public sector in family planning and IUD provision. PMID:27540122

  17. Applying a Total Market Lens: Increased IUD Service Delivery Through Complementary Public- and Private-Sector Interventions in 4 Countries.

    Science.gov (United States)

    White, Julia N; Corker, Jamaica

    2016-08-11

    Increasing access to the intrauterine device (IUD), as part of a comprehensive method mix, is a key strategy for reducing unintended pregnancy and maternal mortality in low-income countries. To expand access to IUDs within the framework of informed choice, Population Services International (PSI) has historically supported increased IUD service delivery through private providers. In applying a total market lens to better understand the family planning market and address major market gaps, PSI identified a lack of high-quality public provision of IUDs. In 2013, PSI started a pilot in 4 countries (Guatemala, Laos, Mali, and Uganda) to grow public-provider IUD service delivery through increased public-sector engagement while maintaining its ongoing focus on private providers. In collaboration with country governments, PSI affiliates carried out family planning market analyses in the 4 pilot countries to identify gaps in IUD service delivery and create sustainable strategies for scaling up IUD services in the public sector. Country-specific interventions to increase service delivery were implemented across all levels of the public health system, including targeted advocacy at the national level to promote government ownership and program sustainability. Mechanisms to ensure government ownership were built into the program design, including a proof-of-concept approach to convince governments of the feasibility and value of taking over and scaling up interventions. In the first 2 years of the pilot (2013-2014), 102,055 IUD services were provided to women at 417 targeted public-sector facilities. These preliminary results suggest that there is untapped demand for IUD service delivery in the public sector that can be met in part through greater participation of the public sector in family planning and IUD provision. © White et al.

  18. Utilisation of Estonian energy wood resources

    Energy Technology Data Exchange (ETDEWEB)

    Muiste, P.; Tullus, H.; Uri, V. [Estonian Agricultural University, Tartu (Estonia)

    1996-12-31

    In the end of the Soviet period in the 1980s, a long-term energy programme for Estonia was worked out. The energy system was planned to be based on nuclear power and the share of domestic alternative sources of energy was low. The situation has greatly changed after the re-establishment of the Estonian independence, and now wood and peat fuels play an important role in the energy system. Energy consumption in Estonia decreased during the period 1970-1993, but this process has less influenced the consumption of domestic renewable fuels - peat and wood. It means that the share of these fuels has grown. The investment on substitution of imported fossil fuels and on conversion of boiler plants from fossil fuels to domestic fuels has reached the level of USD 100 million. The perspectives of the wood energy depend mainly on two factors; the resources and the price of wood energy compared with other fuels. The situation in wood market influences both the possible quantities and the price. It is typical that the quickly growing cost of labour power in Estonia is greatly affecting the price of energy wood. Though the price level of fuel peat and wood chips is lower than the world market price today, the conditions for using biofuels could be more favourable, if higher environmental fees were introduced. In conjunction with increasing utilisation of biofuels it is important to evaluate possible emissions or removal of greenhouse gases from Estonian forests 3 refs.

  19. MINORITY LANGUAGES IN ESTONIAN SEGREGATIVE LANGUAGE ENVIRONMENTS

    Directory of Open Access Journals (Sweden)

    Elvira Küün

    2011-01-01

    Full Text Available The goal of this project in Estonia was to determine what languages are spoken by students from the 2nd to the 5th year of basic school at their homes in Tallinn, the capital of Estonia. At the same time, this problem was also studied in other segregated regions of Estonia: Kohtla-Järve and Maardu. According to the database of the population census from the year 2000 (Estonian Statistics Executive Office's census 2000, there are representatives of 142 ethnic groups living in Estonia, speaking a total of 109 native languages. At the same time, the database doesn’t state which languages are spoken at homes. The material presented in this article belongs to the research topic “Home Language of Basic School Students in Tallinn” from years 2007–2008, specifically financed and ordered by the Estonian Ministry of Education and Research (grant No. ETF 7065 in the framework of an international study called “Multilingual Project”. It was determined what language is dominating in everyday use, what are the factors for choosing the language for communication, what are the preferred languages and language skills. This study reflects the actual trends of the language situation in these cities.

  20. Estonian greenhouse gas emissions inventory report

    Energy Technology Data Exchange (ETDEWEB)

    Punning, J.M.; Ilomets, M.; Karindi, A.; Mandre, M.; Reisner, V. [Inst. of Ecology, Tallinn (Estonia); Martins, A.; Pesur, A. [Inst. of Energy Research, Tallinn (Estonia); Roostalu, H.; Tullus, H. [Estonian Agricultural Univ., Tartu (Estonia)

    1996-07-01

    It is widely accepted that the increase of greenhouse gas concentrations in the atmosphere due to human activities would result in warming of the Earth`s surface. To examine this effect and better understand how the GHG increase in the atmosphere might change the climate in the future, how ecosystems and societies in different regions of the World should adapt to these changes, what must policymakers do for the mitigation of that effect, the worldwide project within the Framework Convention on Climate Change was generated by the initiative of United Nations. Estonia is one of more than 150 countries, which signed the Framework Convention on Climate Change at the United Nations Conference on Environment and Development held in Rio de Janeiro in June 1992. In 1994 a new project, Estonian Country Study was initiated within the US Country Studies Program. The project will help to compile the GHG inventory for Estonia, find contemporary trends to investigate the impact of climate change on the Estonian ecosystems and economy and to formulate national strategies for Estonia addressing to global climate change.

  1. Utilisation of Estonian energy wood resources

    International Nuclear Information System (INIS)

    Muiste, P.; Tullus, H.; Uri, V.

    1996-01-01

    In the end of the Soviet period in the 1980s, a long-term energy programme for Estonia was worked out. The energy system was planned to be based on nuclear power and the share of domestic alternative sources of energy was low. The situation has greatly changed after the re-establishment of the Estonian independence, and now wood and peat fuels play an important role in the energy system. Energy consumption in Estonia decreased during the period 1970-1993, but this process has less influenced the consumption of domestic renewable fuels - peat and wood. It means that the share of these fuels has grown. The investment on substitution of imported fossil fuels and on conversion of boiler plants from fossil fuels to domestic fuels has reached the level of USD 100 million. The perspectives of the wood energy depend mainly on two factors; the resources and the price of wood energy compared with other fuels. The situation in wood market influences both the possible quantities and the price. It is typical that the quickly growing cost of labour power in Estonia is greatly affecting the price of energy wood. Though the price level of fuel peat and wood chips is lower than the world market price today, the conditions for using biofuels could be more favourable, if higher environmental fees were introduced. In conjunction with increasing utilisation of biofuels it is important to evaluate possible emissions or removal of greenhouse gases from Estonian forests 3 refs

  2. Professional greens: environmental services show growth and staying power as a creative business sector to watch

    International Nuclear Information System (INIS)

    Jaremko, G.

    1998-01-01

    Environmental protection was described as a growth sector in the oil and gas industry. Two major companies involved in this field, FX and Canadian Crude Separators Inc., (CCS) and some of their current or recent projects have been summarized to illustrate the growing importance and the opportunities avaialable in this field. FX specializes in a field generally referred to as 'remediation'. There are an estimated 30,000 abandoned oil and gas wells, plus contaminated real estate like former service station sites waiting to be cleaned up. A newly emerging service that is offered by FX is cleaning up after new oil and gas wells have been completed. Canadian Crude Separators are doing a $100 million a year business in oilfield waste disposal at 11 sites in Alberta and Saskatchewan. The company has 225 employees and a network of contractors such as truckers. The newest of CCS's services involves burying waste from heavy oil wells 1,000 to 1,500 metres underground. The garbage goes down via injection wells into a vast salt cavern left behind after years of production by the Sifto organization. Beyond these more mundane but essential services, companies like FX and CCS also perform ecological studies prior to drilling site selection to preserve as much as possible the local flora and fauna. They help operating companies with early detection of environmental concerns and anticipate government action. Being able to undertake voluntary early compliance programs, the companies involved not only benefit from acquiring a 'greener' image, they also improve their chances and credibility to influence the processes of government and future regulation

  3. Impact of Affirmative Action on Quality of Service Delivery in the Public Service Sector of Kenya: A Comparative Case Study of the Ministry of State in the Office of the President and Ministry of Higher Education

    Science.gov (United States)

    Kilonzo, Evans Mbuthi; Ikamari, Lawrence

    2015-01-01

    This study was carried out to determine the impact of affirmative action policy on the quality service delivery in the public service sector of Kenya. The study was carried out on the premise that there is a relationship between affirmative Action implementation and the quality of service delivery in the public service sector of Kenya. A lot of…

  4. Estonian Vodkat tuleb toota Eesti rukkist / Andres Reimer

    Index Scriptorium Estoniae

    Reimer, Andres

    2010-01-01

    Piiritusjookide määrusega Eesti geograafiliseks tähiseks saanud Estonian Vodka nimetusega viinad peaksid olema tehtud kodumaisest toorainest ning viinavabrikute ja piiritusetehase üle võiks toimuda kvaliteedikontroll

  5. Critical success factors for business intelligence in the South African financial services sector

    Directory of Open Access Journals (Sweden)

    Lionel Dawson

    2013-06-01

    Objectives: This research aimed to determine which CSFs are the most important in the financial services sector of South Africa. Method: The authors used a Delphi-technique approach with key project stakeholders in three BI projects in different business units of a leading South African financial services group. Results: Authors regarded CSF categories of ‘committed management support and champion’,‘business vision’, ‘user involvement’ and ‘data quality’ as the most critical for BI success. Conclusions: Researchers in the BI field should note that the ranking of CSFs in this study only correlate partially with those a European study uncovered. However, the five factors the authors postulated in their theoretical framework ranked in the seven highest CSFs. Therefore, they provide a very strong validation of the framework. Research in other industries and other emerging economies may discover similar differences and partial similarities. Of special interest would be the degree of correlation between this study and future, and similar emerging market studies. Practitioners, especially BI project managers, would do well to check that they address the CSFs the authors uncovered before undertaking BI projects.

  6. Managing customization in health care: a framework derived from the services sector literature.

    Science.gov (United States)

    Minvielle, Etienne; Waelli, Mathias; Sicotte, Claude; Kimberly, John R

    2014-08-01

    Organizations that provide health services are increasingly in need of systems and approaches that will enable them to be more responsive to the needs and wishes of their clients. Two recent trends, namely, patient-centered care (PCC) and personalized medicine, are first steps in the customization of care. PCC shifts the focus away from the disease to the patient. Personalized medicine, which relies heavily on genetics, promises significant improvements in the quality of healthcare through the development of tailored and targeted drugs. We need to understand how these two trends can be related to customization in healthcare delivery and, because customization often entails extra costs, to define new business models. This article analyze how customization of the care process can be developed and managed in healthcare. Drawing on relevant literature from various services sectors, we have developed a framework for the implementation of customization by the hospital managers and caregivers involved in care pathways. Copyright © 2014 The Authors. Published by Elsevier Ireland Ltd.. All rights reserved.

  7. Unravelling the quality of HIV counselling and testing services in the private and public sectors in Zambia.

    Science.gov (United States)

    Ron Levey, Ilana; Wang, Wenjuan

    2014-07-01

    Despite the substantial investment for providing HIV counselling and testing (VCT) services in Zambia, there has been little effort to systematically evaluate the quality of VCT services provided by various types of health providers. This study, conducted in 2009, examines VCT in the public and private sectors including private for-profit and NGO/faith-based sectors in Copperbelt and Luapula. The study used five primary data collection methods to gauge quality of VCT services: closed-ended client interviews with clients exiting VCT sites; open-ended client interviews; interviews with facility managers; review of service statistics; and an observation of the physical environment for VCT by site. Over 400 clients and 87 facility managers were interviewed from almost 90 facilities. Sites were randomly selected and results are generalizable at the provincial level. The study shows concerning levels of underperformance in VCT services across the sectors. It reveals serious underperformance in counselling about key risk-reduction methods. Less than one-third of clients received counselling on reducing number of sexual partners and only approximately 5% of clients received counselling about disclosing test results to partners. In terms of client profiles, the NGO sector attracts the most educated clients and less educated Zambians seek VCT services at very low rates (7%). The private for-profit performs equally or sometimes better than other sectors even though this sector is not adequately integrated into the Zambian national response to HIV. The private for-profit sector provides VCT services on par in quality with the other sectors. Most clients did not receive counselling on partner reduction or disclosure of HIV test results to partners. In a generalized HIV epidemic where multiple concurrent sexual partners are a significant problem for transmitting the disease, risk-reduction methods and discussion should be a main focus of pre-test and post-test counselling

  8. E-commerce application study and complementary services in the sector of laboratory diagnostics based on consumers' opinion.

    Science.gov (United States)

    Kontis, Alexios-Patapios; Siassiakos, Konstantinos; Kaimakamis, Georgios; Lazakidou, Athina

    2010-01-01

    The field of the Laboratory Diagnostics (in vitro), a sector of the field of health services, constitutes an industrial market that includes activities of research, development, production and products distribution that are designated for laboratory use. These products are defined as techno-medical products including various categories of products such as simple medicines, advanced technological systems, etc. Despite the high performance, the enlargement and the increasing trends of the field, it is not recorded the expected progress in the methods and the ways of promotion, trading and supporting of these products in the market. The present paper aims at the investigation of the consumers' opinion and the specification of those services that are possible to be implemented in electronic services and commerce for a strongly competitive advantage for the enterprises of the sector. The analysis of the findings from the Consumer Purchase Decision Centres (CPDC) shows how important it is to implement web-based applications in the proposed services.

  9. Norwegian supply of goods and services to the British offshore sector

    International Nuclear Information System (INIS)

    Heide, M.; Noedland, S.I.

    1991-02-01

    Representatives from ten Norwegian companies in the offshore supplies industry were interviewed to explore the opportunities and barriers they had experienced in their effort to enter the British offshore sector. The interviews revealed that there are mainly four reasons why British sector is regarded as a favorable market: British sector is a natural homemarket, buyers operate both on the British and the Norwegian sector, the British sector can be a ''door-opener'' to the rest of the English speaking world, and finally the British sector is a market of considerable size. The companies had mainly encountered three types of barriers: British culture/communication problems, heavy competition from British suppliers, and protectionism. The report is concluded by summarizing what we believe are the critical success factors for entering the British sector. Directions for further research are also given

  10. Examining the Relationship between Perceived Organizational Support, Transfer of Training and Service Quality in the Malaysian Public Sector

    Science.gov (United States)

    Zumrah, Abdul Rahim

    2015-01-01

    Purpose: This study aims to investigate the relationships among perceived organizational support (POS), transfer of training outcomes to the workplace and service quality in the context of public sector organizations in Malaysia. Design/methodology/approach: The data for this study have been collected from three sources, the employees of public…

  11. Dialogue and collaboration for Energy Efficient Facilities Management: municipal sector strategies and the role of external service providers

    DEFF Research Database (Denmark)

    Stenqvist, Christian; Nielsen, Susanne Balslev; Bengtsson, Per-Otto

    2015-01-01

    with the challenge of overcoming energy efficiency gaps in the municipal sector that should set an example for adjacent society. Method . The research is based on literature that point to the need of a better match between FM organisations and energy efficiency service providers, and inform on knowledge management...

  12. Estonian Airi Boeing sattus kaks korda hädaolukorda / Krister Kivi

    Index Scriptorium Estoniae

    Kivi, Krister, 1975-

    2011-01-01

    Estonian Airi Boeing ES-ABL sattus 2011. aasta algus kahel korral ohtlikku olukorda. Lennuamet tegi Estonian Airile ettekirjutuse, kuid seda pole ameti kodulehel avaldatud. Lennufirma kapteni ja lennuohutuse inspektori Andreas Kari, lennuameti selgitusi

  13. Estonian Air valmistub odavate piletitega EasyJeti tulekuks / Erkki Erilaid

    Index Scriptorium Estoniae

    Erilaid, Erkki

    2004-01-01

    Estonian Air pidi langetama piletihindu Berliini ja Londoni liinil kolmandiku võrra, kuna oktoobri lõpust hakkab Tallinna lennujaamast reise tegema uus odavlennufirma Easy-Jet. Lisa: Estonian Airi hinnad internetis

  14. Energy potential of the Estonian rivers

    International Nuclear Information System (INIS)

    Reihan, Alvina; Kovalenko, Olga

    2002-01-01

    In the current study the river runoff, its long-term distribution and river slope were considered as factors in the evaluation of the hydro energy potential of the Estonian rivers. The analyses of the long-term runoff hydrographs showed the increase of the maximum discharges and the decrease of the minimum discharges, at the same time mean annual discharges were almost unchanged. It indicated that seasonal variability of the runoff decreased. The evaluation of the hydro energy potential of rivers showed, that the Narva and Paernu rivers are the most suitable for hydro energy production, then in decreasing order - the Kasari, Pedja, Piusa, Halliste, Vohandu, Jaegala rivers etc. The analyses of the Rannapungerja river runoff showed, that the activity of the restored Tudulinna hydropower plant had an influence on runoff in 2001: the minimum discharge was less than permitted by the legislative acts. Thus, the environmental aspects should have a high priority in hydropower plants reconstruction(author)

  15. Forming Social Partnership Policy in Vocational Training of Service Sector Specialists in Germany and Austria

    Directory of Open Access Journals (Sweden)

    Kredenets Nadiya

    2016-12-01

    Full Text Available The article deals with the problem of forming social partnership policy in vocational training of service sector specialists in Germany and Austria. The foreign and domestic pedagogical experience in establishing an effective system of social partnership in vocational education has been analyzed. The author has considered main factors of social partnership development in vocational education that influence the forming of normative and legal support; a multilevel structure of government management, powers of employers and trade unions, regional economic development authorities of local government (industrial, commercial, trade, agricultural units, professional orientation of future specialists vocational education institutions and enterprises where specialists are trained; continuous monitoring of labour market needs and dynamic response to its changes; mechanisms of multivariate and multilevel approach to vocational education funding. Based on the analysis of scientific and reference sources the author has concluded that the main feature of vocational education in Germany and Austria is the participation of social partners who make common decisions and bear responsibility for normative and legal support; a multilevel management structure; monitoring of labour market needs and dynamic response to its changes; an optimal combination of theoretical and practical vocational training of future specialists.

  16. The impact of robotics on employment and motivation of employees in the service sector, with special reference to health care.

    Science.gov (United States)

    Qureshi, Mohammed Owais; Syed, Rumaiya Sajjad

    2014-12-01

    The economy is being lifted by the new concept of robotics, but we cannot be sure of all the possible benefits. At this early stage, it therefore becomes important to find out the possible benefits/limitations associated with robotics, so that the positives can be capitalized, established, and developed further for the employment and motivation of employees in the health care sector, for overall economic development. The negatives should also be further studied and mitigated. This study is an exploratory research, based on secondary data, such as books on topics related to robotics, websites, public websites of concerned departments for data and statistics, journals, newspapers and magazines, websites of health care providers, and different printed materials (brochures, etc). The impact of robotics has both positive and negative impacts on the employment and motivation of employees in the retail sector. So far, there has been no substantial research done into robotics, especially in the health care sector. Replacing employees with robots is an inevitable choice for organizations in the service sector, more so in the health care sector because of the challenging and sometimes unhealthy working environments, but, at the same time, the researchers propose that it should be done in a manner that helps in improving the employment and motivation of employees in this sector.

  17. Joakim Helenius: Estonian Air võtku eeskuju airBalticust / Siim Sultson

    Index Scriptorium Estoniae

    Sultson, Siim

    2010-01-01

    Estonian Airi ühe võimaliku nõukogu esimehe Jaokim Heleniuse hinnangul on väikeste lennufirmade, nagu Estonian Air ja airBaltic jaoks päris palju tegutsemisruumi. Estonian Airil tuleb leida oma nišš ja kindel, kuid omanäoline strateegia

  18. Adapting the Survey of Attitudes towards Statistics (SATS-36) for Estonian Secondary School Students

    Science.gov (United States)

    Hommik, Carita; Luik, Piret

    2017-01-01

    The purpose of this study is to adapt the Survey of Attitudes Towards Statistics (SATS-36) for Estonian secondary school students in order to develop a valid instrument to measure students' attitudes within the Estonian educational context. The SATS-36 was administered to Estonian-speaking secondary school students before their compulsory…

  19. Qualitative study investigating the commissioning process for older people's services provided by third sector organisations: SOPRANO study protocol.

    Science.gov (United States)

    Sands, Gina; Chadborn, Neil; Craig, Chris; Gladman, John

    2016-05-18

    The commissioning of third sector services for older people may influence the quality, availability and coordination of services for older people. The SOPRANO study aims to understand the relationships between and processes of commissioning bodies and third sector organisations providing health and social care services for older people. This qualitative study will be based in the East Midlands region of England. An initial scoping survey of commissioners will give an overview of services to maintain the health and well-being of older people in the community that are commissioned. Following this, semistructured interviews will be conducted with 4 sample groups: health and social care commissioners, service provider managers, service provider case workers and older service users. A sample size of 10-15 participants in each of the 4 groups is expected to be sufficient to reach data saturation, resulting in a final expected sample size of 40-60 participants. Informed consent will be gained from all participants, and those unable to provide informed consent will be excluded. The interview data will be analysed by 2 researchers using framework content analysis. Approval for the study has been gained from the University of Nottingham School of Medicine ethical review board, and the relevant approvals have been gained from the National Health Service (NHS) research and development departments for interviewing NHS staff. Early engagement with a wide range of stakeholders will ensure that the research findings are extensively disseminated to relevant stakeholders (including commissioners and third sector providers) in an accessible format using the extensive communication networks available to the National Institute for Health Research (NIHR) Collaboration for Leadership in Applied Health Research and Care CLAHRCs (applied health research organisations covering all of England). The study will also be disseminated through academic routes such as conference presentations and

  20. Staff and bed distribution in public sector mental health services in the Eastern Cape Province, South Africa

    Directory of Open Access Journals (Sweden)

    Kiran Sukeri

    2014-11-01

    Full Text Available Background. The Eastern Cape Province of South Africa is a resource-limited province with a fragmented mental health service.  Objective. To determine the current context of public sector mental health services in terms of staff and bed distribution, and how this corresponds to the population distribution in the province. Method. In this descriptive cross-sectional study, an audit questionnaire was submitted to all public sector mental health facilities. Norms and indicators were calculated at provincial and district level. This article investigates staff and bed distribution only. Results. Results demonstrated that within the province, only three of its seven districts have acute beds above the national baseline norm requirement of 13/100 000. The private mental health sector provides approximately double the number of medium- to long-stay beds available in the public sector. Only two regions have staff/population ratios above the baseline norm of 20/100 000. However, there are significant differences in this ratio among specific staff categories. There is an inequitable distribution of resources between the eastern and western regions of the province. When compared with the western regions, the eastern regions have poorer access to mental health facilities, human resources and non-governmental organisations.  Conclusion. Owing to the inequitable distribution of resources, the provincial authorities urgently need to develop an equitable model of service delivery. The province has to address the absence of a reliable mental health information system.

  1. Estonian electricity supply scenarios for 2020 and their environmental performance

    Energy Technology Data Exchange (ETDEWEB)

    Koskela, Sirkka; Seppaelae, Jyri; Hiltunen, Marja-Riitta [Research Programme for Production and Consumption, Finnish Environment Institute, P.O. Box 140, 00251 Helsinki (Finland); Lipp, Ando; Pold, Evelin; Talve, Siret [CyclePlan Ltd, Akadeemia road 33, 12618 Tallinn (Estonia)

    2007-07-15

    Estonia is the only country in Europe with significant environmentally intensive oil shale-based energy production. However, the legal obligations of the EU will make substantial changes over the coming years to current electricity production technology. Increasing the use of alternative energy carriers for responding to future requirements has also been in focus. In this study, three different future electricity supply scenarios for Estonia in 2020 are considered and compared to the situation in 2002. They are based on domestic oil shale, imported natural gas, and imported nuclear power. According to the aims of the national energy policy, renewable energy sources were raised to 10% in all scenarios. Using the LCA methodology, the least damaging impact on the environment occurs in the 'nuclear scenario', with nuclear energy as the main energy source. The best scenario, however, depends on the weight or acceptance of accidental releases or other impacts not defined in this context. The 'Oil shale scenario' would be a slightly more damaging alternative than the 'Natural gas scenario' even if new technical solutions will remarkably improve the environmental performance of oil shale electricity production. Land use and waste disposal are crucial issues, particularly for oil shale and nuclear electricity production. However, the depletion of oil shale is not as critical an issue as the depletion of natural gas and uranium. According to the significance analysis of impact categories, climate change is the most significant impact on the environment in the scenarios. Future decisions on the development of the Estonian energy sector are most likely to be based on technological, economical and political aspects. Political aspects are likely to be the most significant. However, this type of study can give additional value to the discussion due to the increasing role of sustainability in energy issues. (author)

  2. Willingness to pay for private primary care services in Hong Kong: are elderly ready to move from the public sector?

    Science.gov (United States)

    Liu, Su; Yam, Carrie H K; Huang, Olivia H Y; Griffiths, Sian M

    2013-10-01

    How to provide better primary care and achieve the right level of public-private balance in doing so is at the centre of many healthcare reforms around the world. In a healthcare system like Hong Kong, where inpatient services are largely funded through general taxation and ambulatory services out of pocket, the family doctor model of primary care is underdeveloped. Since 2008, the Government has taken forward various initiatives to promote primary care and encourage more use of private services. However, little is known in Hong Kong or elsewhere about consumers' willingness to pay (WTP) for private services when care is available in the public sector. This study assessed willingness of the Hong Kong elderly to pay for specific primary care and preventive services in the private sector, through a cross-sectional in-person questionnaire survey and focus group discussions among respondents. The survey revealed that the WTP for private services in general was low among the elderly; particularly, reported WTP for chronic conditions and preventive care both fell below the current market prices. Sub-group analysis showed higher WTP among healthier and more affluent elderly. Among other things, concerns over affordability and uncertainty (of price and quality) in the private sector were associated with this low level of WTP. These results suggest that most elderly, who are heavy users of public health services but with limited income, may not use more private services without seeing significant reduction in price. Financial incentives for consumers alone may not be enough to promote primary care or public-private partnership. Public education on the value of prevention and primary care, as well as supply-side interventions should both be considered. Hong Kong's policy-making process of the initiative studied here may also provide lessons for other countries with ongoing healthcare reforms.

  3. The Profile of Good Hygiene Practice of Catering Service Sector in Samsun

    Directory of Open Access Journals (Sweden)

    Sibel Özçakmak

    2016-11-01

    Full Text Available Before serving the meals, the managements that operate in the production and distribution of table d’hôte meals, the data related to whether it's appropriate for the food hygiene regulation and the other legal requirements are so insufficient. So, an interview study was performed for the present conditions of the manufactures producing and serving meals and the good hygiene practices profile of their working personal in the plants with regard to Law No.5966 on Veterinary Services, Plant health, Food and Feed in the Samsun city. The survey was applied in catering enterprises and face to face interviews with a total of 258 people (employees and managers responsible for the kitchen area and at the same time observing the operating conditions of 32 companies in 9 different counties. The questions of survey included gender, age, education level, professional experience of workers, real production capacities, the power of engine, number of employees in production, and findings related to good hygiene practice. It was observed that the design and layout of the production area in terms of good hygiene practices were not sufficient in some manufactures and only four manufactures had positive air pressure ventilation. It was stated that tools and equipment were required to take more precautions against the risk of corrosion. It was established that cleaning and disinfection process, personal hygiene rules and dissolving operations for frozen food were inadequate. It was determined that record forms were not sufficient to provide the traceability. Hazard and risk factors will be controlled by establishment of practical food safety management system in catering sector.

  4. Achieving growth within the UK's Domestic Energy Efficiency Retrofitting Services sector, practitioner experiences and strategies moving forward

    International Nuclear Information System (INIS)

    Gooding, Luke; Gul, Mehreen S.

    2017-01-01

    The adoption of the UK Green Deal policy provided an unprecedented change within the policy arena of domestic retrofit. Government financial support present within previous policy regimes was reduced and private industry was enlisted to provide finance, delivery mechanisms and management schemes for national domestic low carbon retrofit. Consequently, the Energy Efficiency Retrofit Services (EERS) sector needed to grow capacity and deliver retrofit at a larger scale. This research focuses on assessing the present EERS sector industry and its strategy to increase retrofit activity. This paper provides findings from on the ground interviews with UK EERS sector practitioners with relation to their experience of working with the Green Deal, and also their suggested strategies progressing forward now the Green Deal is no longer operational. Key findings suggest that UK EERS sector practitioners were unprepared to professionally deal with the expectation of the Green Deal, in terms of business administration and also dealing with the policy itself. Moving forward an emphasis is suggested which focused on training, to enable an increase in EERS sector capabilities, and to also enable an improvement of the quality and variety of work completed. Additionally, findings detail the requirement for enhanced communication between clients and policy administrators, to increase clarity in policy implementation and stakeholder expectation. - Highlights: • Assessment of Green Deal from supply chain perspective. • Highlighting of strategies utilised by retrofit practitioners to implement policy. • Indication of possible routes forward for domestic retrofit policy.

  5. Estonian Airi president : uus äristrateegia toob ettevõttele edu / Borge Thornbech ; interv. Andres Reimer

    Index Scriptorium Estoniae

    Thornbech, Borge

    2007-01-01

    Estonian Air asutas regionaalsete lendude korraldamiseks ettevõtte Estonian Air Regional, idee on arendada tegevust lühidistantsidel ja luua ühenduslüli lennukompanii Euroopa-liinide vahel. Kommenteerivad Olev Schults, Oleg Harlamov, Rein Mark. Vt. samas: Kõik aktsionärid vannuvad Estonian Airile truudust; Estonian Air kaalub Tartu lennuliini avamist. Kaart: Reisijate jagunemine sihtkohtade vahel. Graafikud: Estonian Air kukkus kahjumisse

  6. An evaluation of the public sector optometric service provided within the health districts in KwaZulu-Natal, South Africa

    Directory of Open Access Journals (Sweden)

    Moraka E. Maake

    2018-04-01

    Full Text Available Background: In South Africa, optometry has been traditionally positioned within the private sector. The situation has gradually changed over the past two decades, with optometry being introduced into the public sector in many parts of the country. Despite the growing numbers, optometrists are still new within the public health sector, motivating this study to evaluate the eye care services they provide. Methods: A cross-sectional, retrospective, descriptive study was undertaken. Stratified random selection was applied to select the study sites, and systematic sampling was used to select patients’ files. A saturated sample of public sector optometrists employed in the selected districts completed study questionnaires. Data were analysed using the Statistical Package for Social Sciences, Version 21. Results: A total of 2968 records were reviewed, and gender distribution was 67.6% female and 32.4% male. Refraction (86.73% was the most frequently conducted test, followed by ophthalmoscopy (74.73%, colour vision (0.07% and gonioscopy (0.03%. The response rate for the questionnaires was 64.7%. Optometric outreach services were conducted by 54.5% of optometrists, and the majority (83.3% reported that the farthest outreach facility was more than 50 km from their base hospital. The availability of equipment at outreach facilities was less as compared to base hospitals, while some reported not having the necessary equipment even at base hospitals. None of the optometrists did contact lens fitting at outreach facilities. A lack of equipment was cited as one of the reasons for not providing this service by 100% of optometrists. Most optometrists (63.6% believed that more than 30% of their referrals might have been avoided if they had prescribed therapeutic agents to manage ocular conditions. Conclusion: Introducing optometrists within the public sector improves access to services for rural communities. However, the minimum standard of optometric care

  7. Structural Components and Assembly in Parsimonious Explanation of Organizational Performance: A Study in the Industry and Service Sectors

    Directory of Open Access Journals (Sweden)

    Carlos Alberto Gonçalves

    2013-09-01

    Full Text Available This work aims to presents the settings and the degree of intensity on the Organizational Performance based on significant antecedents in two sectors categorized as manufacturing and service. It is present measurements of the effects and combinations set composed by Managerial Factors, External Environment, Internal Organizational efforts, Strategy Process in the Organizational Performance. The research used data collection by interview, survey research and it was made statistical analysis by of Structural Equation Modeling methods and Qualitative Comparative Analysis - ACQ. It can be seen that the construct Strategy Process is the most important in explaining Organizational Performance in relation to other reports. It was also observed that the industry and service sectors have different sets parsimonious explanation for the Organizational Performance.

  8. IMPACT OF CORPORATE GOVERNANCE AND FIRM-LEVEL CONTROL VARIABLES ON DIVIDEND POLICY OF SERVICE TRADE SECTOR OF MALAYSIA

    Directory of Open Access Journals (Sweden)

    Agha Jahanzeb

    2016-09-01

    Full Text Available This paper empirically investigates the impact of corporate governance factors (i.e. board size, board independence and CEO ownership and firm-level control variables (i.e. firm size, firm growth and firm profitability on the dividend payout policy among the service sector companies of Malaysia that are listed on Bursa Malaysia. Ordinary least square model was used to estimate the results. Sample consisted of 113 service sector firms from the period of 2009 to 2013. The results show that the profitable companies with large boards and less growth tend to pay higher dividends. Findings can be interpreted as that the profitable companies are sharing their profits with their shareholders in terms of dividends to give positive message to the market.

  9. The Role of Accountant in the Estonian Enterprise

    Directory of Open Access Journals (Sweden)

    Ergo Ottoson

    2016-06-01

    Full Text Available Recent developments and changes in the modern economy as well as falls and rises of large corporations have brought up the public interest towards the accounting discipline, and have resulted in a growing demand for accountant specialists as educated professionals. The aim of the present research is to find out what is the role of the accountant in the modern enterprise. The authors conducted a survey among Estonian accounting specialists and managers. The results of the survey clearly indicate that in most Estonian companies, accountants are actively assisting members of the board to make vital decisions, and their competence, knowledge and skills are highly valued by managers. The findings of the survey emphasize that Estonian accountants are highly qualified, keeping in line with the latest developments in the modern financial world.

  10. Value co-creation in high involvement services: the animal healthcare sector

    OpenAIRE

    Pyatt, A.Z.; Wright, G.; Walley, K.; Bleach, E.C.L.

    2017-01-01

    Purpose \\ud This paper investigates the significance of value c\\ud o-creation to the UK animal healthcare sector from \\ud the perspective of the key industry stakeholders: clients, veterinarians and paraprofessionals. \\ud Design \\ud Value co-creation constructs in the sector were identified and measured using a mixed methods approach comprised of qualitative NVivo thematic analysis of depth interviews (n=13) and quantitative Exploratory Factor Analysis n=271). \\ud Findings \\ud Qualitative res...

  11. Logit Model of Computer-Based Data-Driven Creative Idea Generation in the Industry and Service Sectors

    Directory of Open Access Journals (Sweden)

    S. N. Hojjati

    2017-12-01

    Full Text Available Organizational creativity and employee idea generation have become important and essential elements of an organization’s success, as creativity results to increased performance. The need of increased creativity is evident in industrial and service companies. The main idea behind this paper is to analyze and demonstrate if accessing various types of data in certain ways and/or situations affects creative idea generation by the people involved in different industrial/service sectors, considering that now most of the employees use digital data. The current paper discusses how seven different factors are related to digital data affect creativity.

  12. Efficient data analysis approaches to enhance the quality of customer service in Saudi Government sector

    OpenAIRE

    Abdullah Baz

    2016-01-01

    The common aim of all our daily activities is providing services to others or ourselves. Services provided by the government are called public services while those provided by some people to some others are called private services. Both types differ from country to country and from region to region. In Saudi Arabia, public services include education, health, police, trading, and environmental services. It is the aim of all government agencies in Saudi Arabia and other countries around the wor...

  13. Veterans Integrated Services Networks (VISN), Markets, Submarkets, Sectors and Counties by Geographic Location

    Data.gov (United States)

    Department of Veterans Affairs — The Department of Veterans Affairs (VA) provides healthcare services to its veterans across the USA including territories and possessions. Healthcare services are...

  14. Ethnic Self-Esteem and Intergroup Attitudes Among the Estonian Majority and the non-Estonian Minority

    Directory of Open Access Journals (Sweden)

    Maaris Raudsepp

    2009-11-01

    Full Text Available The study was focussed on the relationships between ethnic self-esteem and various indicators of intergroup attitudes in a representative sample of adult population of Estonia (N=1142. Attitudinal variables that discriminated most between persons with high and low ethnic self-esteem were identified. Among Estonians ethnic self-esteem was related to positive ingroup bias, readiness for outgroup contact, perceived threat from the outgroup, attitudes to non-Estonian minority, and attitudes toward minority integration. Among non-Estonians ethnic self-esteem was related to readiness for outgroup contact, ethnic sterotypes, and various attitudes towards minority integration. An attempt was made to reconstruct the system of intergroup attidues of prototypical persons with high and low ethnic selfesteem and to describe psychological implications of high and low ethnic self-esteem for members of majority and minority groups. Various theoretical models (social identity theory, integrated threat theory, social dominane theory were used for interpretation of the results.

  15. Investigation on the Relationship owth of Agricultural Sector’s Growth with Growth of Industrial and Service Sectors (Commerce, Transportation, Telecommunication in Iran

    Directory of Open Access Journals (Sweden)

    yaghoob zeraatkish

    2014-03-01

    Full Text Available Agriculture has always been considerd as one of the important sectors in domestic and international economy .Based on the Central Bank Statistics; agriculture’s share in the Iranian GDP at the constant price of the year 1998 was 13 percent of the GDP in the year 2007. Therefore, studies on the role of agriculture in an economy and its interactions with other economic sectors should be considered with a special attention. This paper aimed at surveying the effects of growth of value-added in agriculture on the value-added of different sectors of industry, services as well as subordinate sectors of transportation, communication and commerce. In this regard, the status of the period between 1967 to 2009 is used. To determine the relationship among the study variables, some econometric techniques such as VAR were used. The results of VAR technique proves that there is a positive relation among the growth of value-added in the agricultural sector with the growth of industrial sector and the growth of sub-sectors of communication, transportation and commerce. Among the mentioned sectors and sub-sectors, the growth of commerce has maximum effect on the agricultural growth. Furthermore, in the short term, the growth variant of trading sector presented the largest share in explaining the variants of the agriculture sector . The growth variant of communication sector is trivial

  16. A Blockchain Ecosystem for Digital Identity: Improving Service Delivery in Canada’s Public and Private Sectors

    Directory of Open Access Journals (Sweden)

    Greg Wolfond

    2017-10-01

    Full Text Available Blockchain-based solutions have the potential to make government operations more efficient and improve the delivery of services in the public and private sectors. Identity verification and authentication technologies, as one of the applications of blockchain-based solutions – and the focus of our own efforts at SecureKey Technologies – have been critical components in service delivery in both sectors due to their power to increase trust between citizens and the services they access. To convert trust into solid value added, identities must be validated through highly-reliable technologies, such as blockchain, that have the capacity to reduce cost and fraud and to simplify the experience for customers while also keeping out the bad actors. With identities migrating to digital platforms, organizations and citizens need to be able to transact with reduced friction even as more counter-bound services move to online delivery. In this article, drawing on our own experiences with an ecosystem approach to digital identity, we describe the potential value of using blockchain technology to address the present and future challenges of identity verification and authentication within a Canadian context.

  17. Small distributed generation versus centralised supply: a social cost-benefit analysis in the residential and service sectors

    International Nuclear Information System (INIS)

    Gulli, Francesco

    2006-01-01

    This paper aims at measuring the social benefits of small CHP distributed generation (DG) in the residential and service sectors. We do this by comparing the social costs of decentralised and centralised supplies, simulating 'ideal' situations in which any source of allocative inefficiencies is eliminated. This comparison focuses on assessing internal and external costs. The internal costs are calculated by simulating the optimal prices of the electricity and gas inputs. The external costs are estimated by using and elaborating the results of the dissemination process of the ExternE project, one of the most recent and accurate methodologies in this field. The analysis takes into account the main sources of uncertainty about the parameter values, including uncertainty about external cost estimations. Despite these sources of uncertainty, the paper concludes that centralised supply is still preferable to small DG. In fact, the overall range of DG social competitiveness is restricted, even considering further remarkable improvements in DG electrical efficiency and investment costs. The results are particularly unfavourable for the residential sector, whereas, in the service sector, the performance of DG technologies is slightly better

  18. The elderly care and domestic services sector during the recent economic crisis. The case of Italy, Spain and France.

    Directory of Open Access Journals (Sweden)

    Sara Picchi

    2016-06-01

    Full Text Available Over the past ten years in Italy, Spain and France, the demographic pressure and the increasing women’s participation in labour market have fuelled the expansion of the private provision of domestic and care services. In order to ensure the difficult balance between affordability, quality and job creation, each countries’ response has been different. France has developed policies to sustain the demand side introducing instruments such as vouchers and fiscal schemes, since the mid of the 2000s. Massive public funding has contributed to foster a regular market of domestic and care services and France is often presented as a “best practices” of those policies aimed at encouraging a regular private sector. Conversely in Italy and Spain, the development of a private domestic and care market has been mostly uncontrolled and without a coherent institutional design: the osmosis between a large informal market and the regular private care sector has been ensured on the supply side by migrant workers’ regularizations or the introduction of new employment regulations . The analysis presented in this paper aims to describe the response of these different policies to the challenges imposed by the current economic crisis. In dealing with the retrenchment of public expenditure and the reduced households’ purchasing power, Italy, Spain and France are experiencing greater difficulties in ensuring a regular private sector of domestic and care services. In light of that, the paper analyses the recent economic conjuncture presenting some assumptions about the future risk of deeper inequalities rising along with the increase of the process of marketization of domestic and care services in all the countries under analysis.    

  19. Investing in the future of jobs and skills : scenarios, implications and options in anticipation of future skills and knowledge needs : sector report other services

    NARCIS (Netherlands)

    Dijkgraaf, E.; Gijsbers, G.; Jong, J.M. de; Jonkhoff, W.; Zandvliet, K.; Treutlein, D.; Sanders, J.; Vos, E. de; Maier, D.; Zee, F.A. van der

    2009-01-01

    This report concentrates on other personal services and activities of households as employer of domestic personnel. Part I analyses recent relevant sector developments and trends and depicts the current state of play in the sector, with an emphasis on innovation, skills and jobs. The findings of

  20. After Abitur, First an Apprenticeship and then University? Why German Abitur Holders Are Taking Vocational Training in the Financial Services Sector

    Science.gov (United States)

    Pilz, Matthias

    2009-01-01

    In the financial services sector in Germany the proportion of trainees qualified to go on to university is particularly high. But what induces school leavers not to go (straight) to university? A written survey of over 500 trainees in the banking and insurance sectors examined the motivations for the choice of educational pathway. Only some of the…

  1. Enhancing intra-African trade: how will Nigeria's service sector fare ...

    African Journals Online (AJOL)

    This report provided some recommendations such as the need for Nigeria to clearly define its proposition as we go into the CFTA agreement; the need for government to continuously engage the private sector to seek technical support and the urgent need for the National Bureau of Statistics (NBS) to gather data relating to ...

  2. Oil and gas equipment and services country sector profile in Pakistan

    International Nuclear Information System (INIS)

    2004-06-01

    This report presents a market overview of the oil and gas sector in Pakistan where government efforts to privatize state-owned companies will help make the sector more efficient. The potential for Canadian suppliers to enter into joint ventures to establish local production facilities and transfer technology expertise was also described along with the key factors shaping market growth, sector reform and opportunities for actual and planned projects. Pakistan is a modest producer of oil and gas. It imports 80 per cent of its crude oil requirements but is self-sufficient in natural gas. This may change as demand increases. The key player in the Pakistani petroleum industry is the state-owned Oil and Gas Development Corporation Ltd. (OGDCL). Most domestic natural gas is produced by Pakistan Petroleum Ltd. Proposed pipelines from oil and gas deposits in Turkmenistan and Kazakhstan could provide Pakistan with revenue through transport fees. Pakistan is offering a full range of options to investors through an ambitious privatization program. This report described the competitive environment with reference to local capabilities, international competition, Canadian position, and a competitive advantage through Canadian government policies and initiatives. A section of the report on public-sector customers described the organizations that manage and approve oil and gas projects. Considerations for market-entry in Pakistan were also outlined

  3. Feasibility study for private-sector treatment services for alpha-contaminated low-level mixed wastes

    International Nuclear Information System (INIS)

    Bloom, R.R.; Rodriguez, R.R.

    1995-01-01

    Rust Federal Services, under contract to the United States Department of Energy (DOE), Idaho Operations Office, performed a study to develop and evaluate the feasibility of a suggested private sector solution for the treatment of alpha-contaminated low-level mixed waste (ALLMW) stored or produced at the Idaho National Engineering Laboratory (INEL). The feasibility study is an initial step in the potential procurement of privatized treatment services for these wastes. Rust's derived objective of the feasibility study was to define an optimal treatment system and analyze the feasibility of that system for accomplishing the processing objectives specified by DOE. All aspects of the selected treatment system were addressed in the feasibility study, including technical, regulatory, public involvement, and financial considerations. Two central elements of the study were a technology screening task to select the optimal treatment system and an analysis of the institutional, business, financial, and contractual issues that are likely to accompany the privatization of treatment services for DOE

  4. Service oriented product innovation for improved environmental performance. An an exploratory case study of the air conditioning and cooling sector

    Energy Technology Data Exchange (ETDEWEB)

    Cook, M.; Maggs, H.; Neame, C.; Lemon, M. [The School of Applied Sciences, Cranfield University, Cranfield, Bedfordshire (United Kingdom)

    2006-09-15

    The need to improve the environmental performance of production and consumption practices within advanced industrialised nations is widely accepted. Finding ways to satisfy demand using far fewer resources is central to research in this field. For many, the trajectories of service orientated products are thought to provide an opportunity to address this need and anticipate futures in which economic growth is de-coupled from resource use. This paper presents the findings of exploratory research in the air-conditioning and cooling sector, which sought to understand how these benefits might be realised. It suggests that these benefits will not arise as a result of economic restructuring but rather that a deeper understanding of the process of service innovation, which underpins trajectories of service orientated products, is required to develop effective policy.

  5. Enabling the maximum number of people to access essential services will not be possible without private sector involvement and appropriate pricing of the services concerned

    Directory of Open Access Journals (Sweden)

    Luc Rigouzzo

    2012-06-01

    Full Text Available Private sector provision of basic services (water, energy, financial services and housing for people in developing countries is a necessity if we really want to try to curb poverty. However, ‘traditional’ private funding is not spontaneously directed towards these sectors, largely as a result of rejecting the idea that poor population groups should ‘pay’ for essential services; an issue that has often been the subject of opposition campaigns mounted by social stakeholders. Nevertheless, there are many, many examples to show that given the impact of these services on their quality of life, consumers in these countries - and especially those at the ‘bottom of the pyramid’ - are prepared to pay for them as long as they have access to a high-quality service. In these sectors, the nominal cost of the service concerned matters much less than its opportunity cost and the impact it will have on the lives of those who benefit from it. Very often, this service may even be paid for in advance as a way of enabling families to gain greater control over the expenditure they can devote to obtaining it.It is, however, important to distinguish between the supply of essential services and those of consumer goods, and - of course - to avoid abuses. In any event, the possibility of building financially-balanced models is what governs the process of securing sufficient funding from local and international financial institutions. In this area, as in others, the way forward is probably the happy medium: avoiding the excesses of overpricing, but accepting the need to maintain profitable economic models. These should enable investors to receive a level of profit that encourages them to continue and increase their investment, thereby increasing the number of recipients as quickly as possible. Aspiring to build social models that reject the ambition to achieve a reasonable profit and rule out any distribution of dividends to shareholders is to condemn the

  6. Kas Bombardier lennutab Estonian Airi üles? / Henrik Ilves

    Index Scriptorium Estoniae

    Ilves, Henrik

    2011-01-01

    Estonian Air on saanud oma käsutusse kaks kolmest ostetud lennukist Bombardier CRJ900, millega saavutatakse Boeing 737-ga võrreldes oluline kütuse kokkuhoid. 20 aastaga on müüdud CRJ-seeria lennukeid juba üle 1700

  7. Estonian Golf & Country Club / Liina Jänes

    Index Scriptorium Estoniae

    Jänes, Liina, 1977-

    2005-01-01

    Estonian Golf & Country Club'i etnomodernistlik golfikeskus ja klubihoone Jõelähtmel. Projekteerija: Arhitektuuristuudio Siim & Kreis. Autor Andres Siim. Konstruktor: Resand. Sisekujundaja Juta Lember (SAB Lember & Padar). Projekt 2004, valmis 2005. Ill.: I ja II korruse plaan, 3 värv. välis ja 3 sisevaadet

  8. Estonian Golf & Country Clubi klubihoone / Andres Siim, Alar Just

    Index Scriptorium Estoniae

    Siim, Andres

    2005-01-01

    Harjumaal Jõelähtme vallas rajab Estonian Golf & Country Club uut Jägala-Jõesuu spordi- ja puhkekeskust, mille südameks saab puidust golgiklubi hoone, mida tutvustavad klubihoone arhitekt ja üks inseneridest. Ill.: vaade ehitusele, projekti kaks vaadet, lõige

  9. Top 10 Estonian albums of 2004 / Igor Garshnek

    Index Scriptorium Estoniae

    Garšnek, Igor, 1958-

    2004-01-01

    Heliplaatidest: Arvo Pärt "Pro et contra", Various composers "Baltic Voices 2", Raimo Kangro "Displays", Toivo Tulev "Be Lost in the Call", Indrek Vau and Mati Mikalai "Estonian Trumpet Music", Erdmann/Sooäär "Dessert Time, Peer Gynt & Other Stories", Alo Mattiisen "50 parimat laulu", Riho Sibul "Must", Rein Rannap "Tantsib klaveril", Eesti Keeled "Kella tiksumist..."

  10. Organizational Commitment in Estonian University Libraries: A Review and Survey

    Science.gov (United States)

    Kont, Kate-Riin; Jantson, Signe

    2014-01-01

    The data used in this article is based on the reviewing of relevant literature to provide an overview of the concepts of organizational commitment, job security, and interpersonal relations, as well as on the results of the original online survey, conducted by the article's authors, held in 2012 in Estonian university libraries governed by public…

  11. Energy consumption in buildings within the services sector. 2008; Energibruk i bygninger for tjenesteytende virksomhet. 2008

    Energy Technology Data Exchange (ETDEWEB)

    Abrahamsen, Anne Sofie; Bergh, Marius

    2011-05-15

    The population and sample for this survey are based on data from The Ground Parcel, Address and Building Register (GAB) as of 1 January 2008. GAB is a computer register containing information about ground properties and addresses in Norway. Defined by type of building, around 130 000 buildings within the services sector are included in the register. Buildings with an unspecified owner, buildings smaller than 200 m2 and some special types of buildings (garages etc.) were excluded from the population, thus giving a total of just over 60 000 buildings. The gross sample was made up of 8 100 buildings, and questionnaires were sent to the landowners of these buildings. In addition to the Statistics Norway sample, data from Enova and Statsbygg, among others, was used. The net sample included about 5 000 buildings. The relatively low number of usable questionnaires in the Statistics Norway sample was related to both the quality of the data in GAB and in the reported data. The use of energy per square metre between the different types of buildings in the survey varies considerably. This is due to several factors, such as time of use of the buildings, the amount of technical equipment in the buildings, energy efficiency etc. The average for all the buildings in the survey for 2008 was 226 kWh/m2. Total energy consumption in the survey was slightly more than 5 TWh distributed over 22.5 million m2 of heated area. Electric power accounted for 83 per cent of the energy used and was by far the largest energy carrier. District heating was the second largest energy carrier with 11 per cent, while heating oil accounted for about 3 per cent. Wood and pellets made up slightly less than 2 per cent and other energy carriers totalled 0.4 per cent. Schools and kindergartens had by far the lowest use of energy, with an average of 159 kWh/m2. This is related to the relatively low time of use of the buildings and fewer technical installations using energy. On the other hand, hospitals are

  12. Private Sector Involvement in Water Services: Theoretical Foundations and Empirical Evidence

    OpenAIRE

    García-Valiñas, Maria A.; Gonzales, Francisco; Suarez, Javier; Zaporozhets, Vera

    2015-01-01

    Water services management has become a key issue as urban water supply is considered a service of general interest in the European Union (EU, 2001). In this context, public-private partnerships (PPP) have emerged as a usual way of local water services provision. This paper contributes to analyze the effects and consequences of PPP in the management of water resources. First of all, we develop a theoretical framework to show the effects of water services contracting-out on water prices. Second...

  13. The relationship between customer satisfaction and service quality : a study of three service sectors in Umeå

    OpenAIRE

    Agbor, Jenet Manyi

    2011-01-01

    It is obvious that customers are important stakeholders in organizations and their satisfaction is a priority to management. Customer satisfaction has been a subject of great interest to organizations and researchers alike. In recent years, organizations are obliged to render more services in addition to their offers. The quality of service has become an aspect of customer satisfaction. It has been proven by some researchers that service quality is related to customer satisfaction. Others use...

  14. Reaching youth through franchise clinics: assessment of Kenyan private sector involvement in youth services.

    Science.gov (United States)

    Decker, Martha; Montagu, Dominic

    2007-03-01

    This paper evaluates the ability of social franchise programs, which use private providers to offer reproductive health services, to provide services to youth in western Kenya. Although franchise clinics have rarely targeted youth, they appear to offer a viable alternative for providing reproductive health services to this age group.

  15. Entrepreneurship in the service sector as a product of alertness and judgment

    DEFF Research Database (Denmark)

    Elkjær, Jørgen Ravn

    Private and public services dominate modern society, and research on innovation systems related to services is of increasing importance in economics and  management. This paper presents a model that can be used to explain innovation and innovation policy in production and services, where the key...

  16. Service Quality and Student/Customer Satisfaction in the Private Tertiary Education Sector in Singapore

    Science.gov (United States)

    Khoo, Susie; Ha, Huong; McGregor, Sue L. T.

    2017-01-01

    Purpose: This paper focuses on students' perceptions of the quality of non-academic services received in higher education. While the important role played by expectations and perceptions in students' evaluations of such services has been discussed in much of the service quality literature, there is insufficient work in the private tertiary…

  17. Liberalization of local public services and modalities of local action in the liberalized sectors

    Directory of Open Access Journals (Sweden)

    Joaquin Tornos Mas

    2017-09-01

    Full Text Available In recent years we have witnessed a process of increasing liberalization of public services, which means returning economic activities that had been excluded from the market. This process has been less at the local level, but there have also been cases of liberalization of local public services, such as funeral services. This paper examines these liberalization processes and their consequences, analyzing what powers municipalities can exercise in relation to liberalized services, which, despite their return to the market, remain services of general interest.

  18. The implementation of computerized cognitive behavioural therapies in a service user-led, third sector self help clinic.

    Science.gov (United States)

    Cavanagh, Kate; Seccombe, Nick; Lidbetter, Nicky

    2011-07-01

    The efficacy and effectiveness of a computerized cognitive behavioural therapy (CCBT) package, Beating the Blues, has been demonstrated in a large randomized controlled trial and several pragmatic studies in the National Health Service (NHS). The current study tests the generalizability of this finding to the implementation of CCBT in a service user-led, third sector Self Help Clinic. 510 referrals for the Beating the Blues program were received over a 16 month period in routine care. The Patient Health Questionnaire Depression (PHQ-9) and Anxiety (GAD-7) Scales were administered pre-treatment and during each treatment session. The 10-item Clinical Outcomes in Routine Evaluation-Outcome Measure (CORE-OM), Work and Social Adjustment Scale and Patient Experience Questionnaire were also administered pre-treatment and immediately on completing treatment. More than two-thirds of referrals were suitable for treatment and completed a baseline assessment; 84% of these started the Beating the Blues program. Two-hundred and twenty-six people meeting caseness criteria at baseline completed at least two sessions of CCBT. Of these, 50% met recovery criteria at their final point of measurement. Completer and intention-to-treat analysis also demonstrated statistically and clinically significant improvements on key outcome measures. CCBT can be effectively implemented in a service user-led, third sector Self Help Clinic, increasing access to psychological therapies to meet local needs for tier two interventions for depression and anxiety.

  19. Internationalization strategies of a Multilatina in the service sector: Avianca-Taca holdings S.A. case study

    Directory of Open Access Journals (Sweden)

    Carolina Franco-Arroyave

    2014-12-01

    Full Text Available This paper explores how existing internationalization theories can be applied to a Multilatina in the service sector, using the case of Avianca-Taca Holdings S.A. as an example. This paper introduces the company by analyzing the context in which it grew, starting with the service sector in Colombia, which is its country of origin. This paper also analyzes the international and domestic air transportation industry alongside the history of Avianca-Taca Holdings S.A. It describes in detail the internationalization program undertaken by the company and analyzes it based on three existing theories that may explain why such choices were made instead of others available. This paper explores different applications of these traditional theories. By this token, it concludes that, rather than using a brand new theory and aspiring to cover a large array of services, it is wiser to make decisions with a more comprehensive scope and use existing theories to adapt an efficient internationalization strategy to a particular context, region or country.

  20. LEGAL REGULATIONS AND THE MARKET OF INSURANCE SERVICES IN THE SME SECTOR IN 2014-2015 AS EXEMPLIFIED BY POLAND

    Directory of Open Access Journals (Sweden)

    Aneta Oniszczuk – Jastrząbek

    2017-03-01

    Full Text Available Apart from banking and telecommunications services, insurance is the most dynamically developing market in Poland. Since 1990, when the law on insurance activity was passed, the number of insurance companies has increased considerably. The quick adoption of the above-mentioned law was related to the system transformation and an urgent need to adjust that sector of the economy to the standards applicable in capitalist countries. The unification of the law and adoption of international insurance conventions have stimulated the growth of that sector. The offer of insurance companies has been extended to include new and better services, ranging from basic vehicle or property insurance to complicated financial insurance. A broadly conceived insurance market consists of two basic components, i.e. insurers who represent the supply of insurance coverage and policyholders, or persons with a property interest, who represent demand. A person who concludes an insurance contract with an insurer is a policyholder. This article presents the legal regulations concerning of insurance services undertaken by enterprises in Poland.

  1. Role of the Services within Electric Energy Sector in View of the Forthcoming Changes

    International Nuclear Information System (INIS)

    Kurek, J.; Krstulovic, V.

    2001-01-01

    It is a well-known fact that the market of energy services in the USA and in EU has a considerable annual growth of up to 15 percent and offers a circle of numerous jobs. The Law on the Regulation of Energy Services defines the system for the regulation of public services in the Republic of Croatia. All other energy services conducted at deregulated free markets are yet to be defined, planned and organised on the principles worked out in the EU, particularly within the SAVE programme. Basic forms of services have been listed, such as benchmarking (branch comparisons), energy audits (opinion surveys and analyses), DSM (Demand Side Management - management according to consumption demand), application of information equipment, energy counselling on the Internet, etc. When observing foreign experience, it can be said that various forms of energy services are the responsibility of energy agencies, which are predominantly organised by regional self-management centres with the participation of energy suppliers, consumers and consulting firms presenting a link to users. Mediation firms for energy services following the ESCO (Energy Service Company) model, help solve financial problems by means of investment loans through energy source prices for a longer period. Possible organised regional network of energy services may rest on regional business chambers, local consulting firms, with the participation of energy suppliers (electric power distribution, INA, etc.), local, regional authorities, as part of the Croatian Energy Service Network (MIEE).(author)

  2. The potential energy conservation of the Dutch industrial, business and service sector

    International Nuclear Information System (INIS)

    Van der Werff, R.L.; Opschoor, J.B.

    1992-01-01

    The database ICARUS has been used as a starting point to estimate the economical potential for energy conservation in different sectors of the Dutch society. ICARUS is based on research on real energy consuming processes and applications in a number of sub-sectors of the Dutch economy. The present energy conservation potential in the Netherlands is based on energy conservation studies in the Netherlands and other countries. For this article the economical efficient energy conservation potentials in 1992 have been investigated for the Dutch sectors, which do not supply energy. The potentials are determined on the basis of the technical energy conservation potentials for the year 2000, according to the database ICARUS. Two methods were used to extract the economic potential from the technical potential: the method of the Net Market Value and the method of the payback period. From the ICARUS analysis it appears that the technical potential for energy conservation is 479 PJ, which is 28.8% of the primary energy consumption of 1664 PJ in 1985. The economic energy conservation potential is 262 PJ for a payback period of less than five years, which is 17% of the 1985 primary energy consumption. Next to the above-mentioned analysis policy-aimed simulations were carried out for three scenarios to determine economical energy conservation potentials. In one scenario doubled energy prices were used in comparison with the 1991 prices. Another scenario uses the Net Market Value method with a 5% discount rate, and the third scenario uses both parameters

  3. The art of the possible. On the necessary conditions for cross-sector cooperation in a New Public Management oriented health service

    DEFF Research Database (Denmark)

    Høgsgaard, Ditte Merete

    2017-01-01

    and paradoxes in that cross-sector teamwork impact upon the ability of healthcare professionals across the relevant sectors to work together effectively towards the discharge of a patient. All this with a view to creating an integrated and holistic process for that patient.......Despite the current mantra that cross-sector teamwork and communication are the decisive factors in any attempt at creating an integrated and holistically oriented health service, the current institutional structures and conditions seem to actively stymie such cooperation. A high powered debate...... on the necessity of properly functioning cross-sector cooperation in the health service proceeds in its own isolated context and is also challenged at its very roots by the New Public Management (NPM) creed that has informed health service management in recent decades. The aim here is to investigate how tension...

  4. Web vs phone based service experiences : Effects of emotions on customer satisfaction across sectors

    NARCIS (Netherlands)

    Simons, L.P.A.; Reuver, M. de; Langley, D.J.; Attema-van Waas, A.R.; Hoeve, M.C.; Hulsbergen, F.; Koning, N.M. de

    2011-01-01

    Empirical studies show that emotions mediate the impact of perceived service quality on customer satisfaction. In this paper, we explore how the mediating effect of emotions differs between web and telephone encounters. In addition, we explore if this mediating effect differs across three service

  5. The Community Relations Service: Public Sector Mediation and Conciliation of Racial Disputes.

    Science.gov (United States)

    Pompa, Gilbert R.

    1981-01-01

    The Community Relations Service of the United States Department of Justice assists in the voluntary settlement of race-related disputes. The service is provided for prison administrators, private agencies, community groups, law enforcement agencies, school officials and parents organizations, business and industry leaders, and federal, state, and…

  6. Relationships between Budgetary Participation and Organizational Commitment: Mediated by Reinforcement Contingency Evidence from the Service Sector Industries

    Directory of Open Access Journals (Sweden)

    Mia Selvina

    2016-07-01

    Full Text Available The purpose of this study is to examine the relationship, mediated through reinforcement contingency, between (a participation in budgeting, and (b organizational commitment, of those organizations in  the service industry, listed in the Indonesian Stock Exchange and also having their branch offices in Bandar Lampung.  We develop a new construct of  reinforcement contingency, through focus group discussion and several pilot studies, and use it in the main survey. We analyse data from 42 respondents, using SmartPLS. We find that reinforcement contingency as the mediation variable affects the relation between participation in budgeting andn organizational commitment. This study suggests the “no reward and no punishment” system as the appropriate  reinforcement contingency for employees, in order  to enhance their commitment to their organization.Keywords: Participation in Budgeting, Reinforcement Contingency, Organizational Commitment, Service Sector

  7. A Study on the Information and Telecommunication Services of Ukraine as an Export-Oriented Sector of the Economy

    Directory of Open Access Journals (Sweden)

    Rahman Mahbubur S.

    2017-05-01

    Full Text Available The aim of the article is to study the current status, main problems and prospects for the development of the information and telecommunication services of Ukraine at the domestic and foreign markets as an export-oriented branch of the economy. The statistical indicators of the industry structure in the dynamics at the domestic and foreign markets, the contribution to GDP and employment were analyzed; the matrix and correlation analyses were performed and, on the base of the results, forecast models for the development of indicators for sales, exports and staff costs were constructed. Recommendations on prospective directions of development of IT services and software, use of the key advantages of the industry for the development of the export-oriented sector of the national economy are offered.

  8. INCREASING THE LEVEL OF INFORMATION MANAGEMENT ACTIVITIES OF ECONOMIC ENTITIES, OF THE SERVICE SECTOR

    Directory of Open Access Journals (Sweden)

    E. N. Krolivetskii

    2015-01-01

    Full Text Available The relevance of the chosen topic of the article is to increase the information level of innovation activity of economic entities of services and on this basis to provide the growth of their competitiveness, the effectiveness of the economic development management. Regulation of the information security level management system competitiveness of business entities and service industries increases the quality of the management decisions that promote sustainable economic development. The article gives a detailed analysis of the factors determining the possibilities and limitations that have a direct impact on the level of innovation activity of economic entities of services, such as: the level of skills, methods for collecting and recording information, the order of its systematization, etc. Contribution of the author in the development of the theme of the article is the definition of methodological campaigns creating organizational and economic conditions for information security management activities of economic entities of services, aimed at increasing competitiveness and quality of services.

  9. CLUPEA HARENGUS MEMBRAS: ABOUT THE ETYMOLOGY OF A CERTAIN FISH NAME IN ESTONIAN, LATVIAN AND LIVONIAN

    Directory of Open Access Journals (Sweden)

    Udo Uibo

    2012-01-01

    Full Text Available In this article, the names of Clupea harengus membras will be considered in Estonian, (Salaca Livonian and Latvian (respectively räim, reńǵ and reņģe ‘Baltic herring’. It will be shown that the source of all of these words is the Estonian-Swedish strämg (sträηg, or its preceding word shape *sträimg. The Latvian reņģe is borrowed from Estonian-Swedish through Salaca Livonian. Paul Ariste proposed an adequate etymology for the Estonian räim as early as 1933.

  10. [Pärtel Lippus. The acoustic features and perception of the Estonian quantity system] / Stefan Werner

    Index Scriptorium Estoniae

    Werner, Stefan

    2012-01-01

    Arvustus: Pärtel Lippus. The acoustic features and perception of the Estonian quantity system. Tartu : Tartu University Press, 2011. (Dissertationes philologiae estonicae Universitatis Tartuensis ; 29)

  11. E-service quality: An investigation of its key dimensions and the discriminatory power in the residential property sector

    Directory of Open Access Journals (Sweden)

    Justin Beneke

    2011-12-01

    Full Text Available Research Statement: With an increase in competition within the South African property sector, real estate agencies need to ensure that their channels are as effective as possible. Using the Internet and mobile technologies represents a new means to reach customers and achieve lower operating costs. This study seeks to ascertain which factors potential buyers consider important when perusing residential property in an online environment. Hence, the dimensions of e-service quality, which constitute their online experience, will be explored. In addition, this research explores buyer typologies and probes whether other forms of technology, such as a mobile interface, may be of commercial value to the realtor. Methodology: The empirical analysis was conducted by means of a quantitative survey. A questionnaire was designed to test the application of the e-service quality construct in the South African real-estate sector. Data was obtained from 300 respondents, across the age spectrum, who filled the criteria of being prospective buyers. Convenience sampling was primarily used to collect responses as the researchers were unable to obtain access to a specific database of listed property buyers. Results & Conclusion: As mirrored in other studies of this nature, it was found that trust is paramount when initiating property sales online. All other variables in the construct (site features, information, accessibility, communication, reliability, responsiveness and personalisation also proved significant. A cluster analysis revealed that older respondents preferred a higher level of support - across all attributes of e-service quality - when interacting with online property services. Lastly, the mobile interface appears to appeal to 'students' as well as 'mature workers'. It is surmised that these individuals have access to smart phones capable of being used for accessing property portals. However, the 'young workers' appear less enthusiastic about the

  12. Innovative health service delivery models in low and middle income countries - what can we learn from the private sector?

    Directory of Open Access Journals (Sweden)

    Daar Abdallah S

    2010-07-01

    Full Text Available Abstract Background The poor in low and middle income countries have limited access to health services due to limited purchasing power, residence in underserved areas, and inadequate health literacy. This produces significant gaps in health care delivery among a population that has a disproportionately large burden of disease. They frequently use the private health sector, due to perceived or actual gaps in public services. A subset of private health organizations, some called social enterprises, have developed novel approaches to increase the availability, affordability and quality of health care services to the poor through innovative health service delivery models. This study aims to characterize these models and identify areas of innovation that have led to effective provision of care for the poor. Methods An environmental scan of peer-reviewed and grey literature was conducted to select exemplars of innovation. A case series of organizations was then purposively sampled to maximize variation. These cases were examined using content analysis and constant comparison to characterize their strategies, focusing on business processes. Results After an initial sample of 46 studies, 10 case studies of exemplars were developed spanning different geography, disease areas and health service delivery models. These ten organizations had innovations in their marketing, financing, and operating strategies. These included approaches such a social marketing, cross-subsidy, high-volume, low cost models, and process reengineering. They tended to have a narrow clinical focus, which facilitates standardizing processes of care, and experimentation with novel delivery models. Despite being well-known, information on the social impact of these organizations was variable, with more data on availability and affordability and less on quality of care. Conclusions These private sector organizations demonstrate a range of innovations in health service delivery that have

  13. Estonian Air püüdis viimase hetkeni Top Toursi päästa / Mirko Ojakivi

    Index Scriptorium Estoniae

    Ojakivi, Mirko

    2010-01-01

    Estonian Air kaalus Top Toursile appiminekut, sest reisifirma oli Estonian Airil üks olulisemaid koostööpartnereid. Abi oleks puudutanud ennekõike uutele lendudele allahindluse tegemist, räägiti ka võimalikust krediidist

  14. Fiscal Decentralization and Delivery of Public Services: Evidence from Education Sector in Pakistan

    Directory of Open Access Journals (Sweden)

    Rauf Abdur

    2017-04-01

    Full Text Available Fiscal Decentralization is the devolution of fiscal assignments to lower governments for high growth and better delivery of public services. The current study covering the period from 1972 to 2009 is an attempt to find out the impacts of fiscal decentralization on public services deliveries in Pakistan. Public services are proxy by Gross enrollment at primary school level while fiscal decentralization by fiscal transfer and expenditure sides of devolution. Using time series data, it is found that the individual impacts of fiscal transfer are although insignificant but still support the theoretical proposition regarding fiscal decentralization and public services relationship while delegation of expenditure responsibilities helps in improving the gross enrollment at primary school level. Furthermore the study evident that complete delegation of fiscal responsibilities to lower governments enhance enrollment ratio in Pakistan.

  15. Transportation Services Index An Economic Index Measuring Output in the For-Hire Transportation Sector.

    Science.gov (United States)

    2015-01-01

    The Bureau of Transportation Statistics (BTS) is a leader in the collection, analysis, and dissemination of transportation data. The Transportation Services Index (TSI) measures the seasonally adjusted movement of freight traffic and passenger travel...

  16. Service quality and customer satisfaction in Chinese fast food sector: A proposal for CFFRSERV

    Directory of Open Access Journals (Sweden)

    Qingqing Tan

    2014-06-01

    Full Text Available This study investigates customer’s perception of Chinese fast food restaurant service quality and its relationship with customer satisfaction. Employing modified DINESERV scale, the study uses both quantitative and qualitative research approaches. Qualitative data collection consisted of face-to-face interviews and group discussion. A questionnaire was developed using three sources: interview responses of the customers, the restaurant’s survey and the literature. A total of 205 completed questionnaires were used in the analysis. The new measurement scale, Chinese Fast Food Restaurants Service Quality Scale (CFFRSERV, contained 28 items across six dimensions: assurance and empathy, food, cleanliness, responsiveness, reliability and tangibles. The findings from the study revealed that service quality variables have positive influence on customer satisfaction except reliability dimension. The findings provided a useful tool for service quality improvement in Chinese fast food restaurants. Validating the scale in other restaurants in various cities in China is an area for further research.

  17. Outsourcing Strategic Services in the Colombian Defense Sector: Analysis of a Naval Aviation Case

    National Research Council Canada - National Science Library

    Godoy, Alberto E

    2007-01-01

    The Colombian Navy (COLNAV) has been outsourcing flight services from a private company since 2003 in order to provide transportation for troops and military cargo as well as general logistical support...

  18. Exploring the Impacts of Service Guarantee Strategy in the Casual Restaurant Sector

    OpenAIRE

    Lee, Kyuho

    2006-01-01

    This study examined the impacts of service guarantees in terms of consumers' perceived risks, loyalty, and word-of-mouth intent in the casual dining restaurant segment. In addition, the study investigated what type of service guarantee consumers preferred. A total of seven research hypotheses were developed on the basis of relevant literature review. In an effort to test the research hypotheses, a scenario method was developed. A total of seven research scenarios were created based on the Vir...

  19. Health resources in a 200,000 urban Indian population argues the need for a policy on private sector health services

    Directory of Open Access Journals (Sweden)

    Kheya Melo Furtado

    2014-01-01

    Full Text Available Background: There are limited primary data on the number of urban health care providers in private practice in developing countries like India. These data are needed to construct and test models that measure the efficacy of public stewardship of private sector health services. Objective: This study reports the number and characteristics of health resources in a 200 000 urban population in Pune. Materials and Methods: Data on health providers were collected by walking through the 15.46 sq km study area. Enumerated data were compared with existing data sources. Mapping was carried out using a Global Positioning System device. Metrics and characteristics of health resources were analyzed using ArcGIS 10.0 and Statistical Package for the Social Sciences, Version 16.0 software. Results: Private sector health facilities constituted the majority (424/426, 99.5% of health care services. Official data sources were only 39% complete. Doctor to population ratios were 2.8 and 0.03 per 1000 persons respectively in the private and public sector, and the nurse to doctor ratio was 0.24 and 0.71, respectively. There was an uneven distribution of private sector health services across the area (2-118 clinics per square kilometre. Bed strength was forty-fold higher in the private sector. Conclusions: Mandatory registration of private sector health services needs to be implemented which will provide an opportunity for public health planners to utilize these health resources to achieve urban health goals.

  20. Knowledge, attitudes, and practices of private sector immunization service providers in Gujarat, India.

    Science.gov (United States)

    Hagan, José E; Gaonkar, Narayan; Doshi, Vikas; Patni, Anas; Vyas, Shailee; Mazumdar, Vihang; Kosambiya, J K; Gupta, Satish; Watkins, Margaret

    2018-01-02

    India is responsible for 30% of the annual global cohort of unvaccinated children worldwide. Private practitioners provide an estimated 21% of vaccinations in urban centers of India, and are important partners in achieving high vaccination coverage. We used an in-person questionnaire and on-site observation to assess knowledge, attitudes, and practices of private immunization service providers regarding delivery of immunization services in the urban settings of Surat and Baroda, in Gujarat, India. We constructed a comprehensive sampling frame of all private physician providers of immunization services in Surat and Baroda cities, by consulting vaccine distributors, local branches of physician associations, and published lists of private medical practitioners. All providers were contacted and asked to participate in the study if they provided immunization services. Data were collected using an in-person structured questionnaire and directly observing practices; one provider in each practice setting was interviewed. The response rate was 82% (121/147) in Surat, and 91% (137/151) in Baroda. Of 258 participants 195 (76%) were pediatricians, and 63 (24%) were general practitioners. Practices that were potential missed opportunities for vaccination (MOV) included not strictly following vaccination schedules if there were concerns about ability to pay (45% of practitioners), and not administering more than two injections in the same visit (60%). Only 22% of respondents used a vaccination register to record vaccine doses, and 31% reported vaccine doses administered to the government. Of 237 randomly selected vaccine vials, 18% had expired vaccine vial monitors. Quality of immunization services in Gujarat can be strengthened by providing training and support to private immunization service providers to reduce MOVs and improve quality and safety; other more context specific strategies that should be evaluated may involve giving feedback to providers on quality of services

  1. Comparing private sector family planning services to government and NGO services in Ethiopia and Pakistan: how do social franchises compare across quality, equity and cost?

    Science.gov (United States)

    Shah, Nirali M; Wang, Wenjuan; Bishai, David M

    2011-07-01

    Policy makers in developing countries need to assess how public health programmes function across both public and private sectors. We propose an evaluation framework to assist in simultaneously tracking performance on efficiency, quality and access by the poor in family planning services. We apply this framework to field data from family planning programmes in Ethiopia and Pakistan, comparing (1) independent private sector providers; (2) social franchises of private providers; (3) non-government organization (NGO) providers; and (4) government providers on these three factors. Franchised private clinics have higher quality than non-franchised private clinics in both countries. In Pakistan, the costs per client and the proportion of poorest clients showed no differences between franchised and non-franchised private clinics, whereas in Ethiopia, franchised clinics had higher costs and fewer clients from the poorest quintile. Our results highlight that there are trade-offs between access, cost and quality of care that must be balanced as competing priorities. The relative programme performance of various service arrangements on each metric will be context specific.

  2. What are the barriers and facilitators for third sector organisations (non-profits) to evaluate their services? A systematic review.

    Science.gov (United States)

    Bach-Mortensen, Anders Malthe; Montgomery, Paul

    2018-01-22

    The third sector is becoming a more common provider of social and health services, but little is known about how third sector organisations (TSOs) evaluate their activities. Past research has reported that the third sector is under increasing pressure to evaluate its impact and performance by government and other commissioning bodies. However, in responding to this increased pressure to undertake evaluation, research suggests that many TSOs struggle to evaluate their activities following the principles of evidence-based practice (EBP). Yet, there has been no systematic effort to investigate why the third sector is struggling to provide good quality evidence of its effects. This systematic review is reported following the PRISMA guidelines. Ten interdisciplinary databases were searched using a search string developed following best practice and in consultation with an information systems expert. Included studies were primary research of any research design investigating barriers to and facilitators of the evaluation process of TSOs as identified by practitioners. All studies were quality appraised, and the results were synthesised as a thematic summary. Twenty-four studies were included, which mainly investigated TSOs working within health and social services. The thematic summary identified the main barriers for TSOs to undertake evaluation to be related to the (1) lack of financial resources, (2) lack of technical capability and evaluation literacy and (3) challenges around identifying relevant evaluation systems and outcome indicators. Key facilitating factors involved (1) getting the appropriate support, (2) having an organisational culture that supports evaluation and (3) the motivation to be accountable to stakeholders. These findings were robust to study quality. This review constitutes the first systematic effort to synthesise existing literature on factors supporting and preventing evaluation by TSOs. The prevalence of factors revolving around the lack of

  3. Gains from resistance: contesting a new digital technology in a service sector workplace

    DEFF Research Database (Denmark)

    Shulzhenko, Elena; Holmgren, Jens

    2017-01-01

    Increasing expectations of efficiency enabled by new digital technology have led to renewed interest in spaces remaining for employee resistance to management power. The study contributes to this debate by analysing resistance to a new technology introduced in the home-nursing sector in Denmark....... Nurses succeeded in halting a technological change that allowed them to report data related to their visits online from inside patients’ homes and reduced their co-located working time. Work location became a central area of contestation between nurses and management. The study offers a nuanced analysis...... of power relations during the technological change. It shows that the capacity of IT management – a management actor uninhibited by a care ethos - to influence nursing workplaces rose along with the increasing significance of expertise in digital technologies in performing care work. Nurses’ alliances...

  4. Consumption of Advanced Internet Services in the Enterprises Sector: the Spread of Telework in the Metropolitan Area of Madrid

    Directory of Open Access Journals (Sweden)

    José Carlos MACÍA ARCE

    2012-06-01

    Full Text Available One of the pillars of the technological revolution that began in the seventies was the development of the Internet. This network has evolved in such a way that it now forms a complex structure that radically changed the social and economic dynamics at the end of century XX. Nowadays, new technologies allow anything from communication and information exchange to the realization of complex financial transactions, all from anywhere in the world and almost instantaneously. In spite of the widespread use of the Internet, there are still territories and inhabitants, mostly emplaced in remote rural areas, who live outside of this technological revolution. By contrast, urban areas enjoy a privileged position in the dissemination of the information society by concentrating most of the telecommunications infrastructure and monopolize the most qualified people. But there are many disparities in terms of diffusion of new technologies and these will transfer, in turn, to the enterprise sector which is the subject of this research. The differences in the use of new technologies and more specifically the use of advanced services on the Internet are related to the sector where the population is employed and its level of training. One of the advanced services offered by the Network is teleworking. Nowadays there are companies that offer their employees the opportunity to develop their professional activities outside their headquarters, using their homes as an alternative or call centers enabled with computers and Internet access. The purpose of this research is the study of the consumption of Internet advanced services by companies in the metropolitan area of Madrid, analyzing the spread of telework in more detail,a potential offered by new technologies and which may modify the current pattern of mobility in the main urban areas because it is from here where big companies are guiding the global economy.

  5. From dissatisfied customers to evangelists of the firm: A study of the Spanish mobile service sector

    Directory of Open Access Journals (Sweden)

    Jesús Cambra Fierro

    2014-07-01

    Full Text Available This paper takes a closer look at factors which serve as a catalyst for transforming initially dissatisfied customers into evangelists of the firm; that is, customers who spread positive word-of-mouth about a company, its products and/or services—and recommend them to other consumers. We propose a conceptual model, rooted in relationship marketing theory, which identifies a set of factors that afford a better understanding of post-service recovery customer transformation processes. The proposed model is empirically tested in the context of mobile telecommunications services using a structural equation modeling approach. Our findings reveal that when companies are capable of designing effective service recovery processes—where customers perceive effort and justice in the outcome—initial dissatisfaction can turn to brand loyalty, long-term commitment and, above all, readiness to speak positively about the company and its products. Finally, the main implications for marketing practice are discussed.

  6. Viability of healthcare service delivery alternatives for the Australian mining sector.

    Science.gov (United States)

    Williams, Patricia A H; Giles, Margaret

    2012-01-01

    The changing and demanding nature of the mining workforce in rural and remote Australia brings unique challenges to the delivery of healthcare services. In an attempt to control costs whilst delivering cost effective and quality healthcare, new models of delivery must be considered. For a workforce that is fly-in/fly-out, the provision of healthcare is problematic given the lack of consistency in location. A cost-benefit framework is analysed comparing three models of service provision using travel to a major location, locum services and remote health monitoring. Ultimately, new models of care must be considered to address the issues of increasing workforce turnover, to cater for rising healthcare costs, and to improve the health of such communities.

  7. Critical Success Factors and information needs in Estonian industry

    Directory of Open Access Journals (Sweden)

    Aiki Tibar

    2002-01-01

    Full Text Available The article reports the results of the study on the critical success factors and related information needs in Estonian industry conducted in 1999. Data were collected by interviews with 27 managers and engineers from 16 manufacturing companies in various industries. Most of the critical success factors taken up were related to marketing, information management, quality management, product development and technological innovations. The information needs of managers and engineers were related to competitors, customers, markets, technology, regulations, etc. Some identified CSFs expressed also priorities for development by Estonian economic authorities: to support the implementation of new technologies and introduction of quality management methods. The finding that information management was perceived as a very critical area supports the result of the recent Finnish study on CSFs.

  8. Rupturing otherness: becoming Estonian in the context of contemporary Britain.

    Science.gov (United States)

    Märtsin, Mariann

    2010-03-01

    While identity construction continues to be a widely discussed and researched area in contemporary social sciences, the existing theories have overlooked the importance of understanding why and how identities as semiotic constructions emerge in individuals' consciousness in the flow of their everyday functioning. This article seeks to address this limitation in the theorizing by proposing an alternative conceptualization of identity, according to which identity construction is triggered by rupturing life-experience, which surfaces another perspective and makes the person aware of a possibility to be otherwise or of the reality of being different. Theoretical claims put forward in the paper are drawn from data gathered in a recent study, which explored lived-through experiences of young Estonians, who made study-visits to the United Kingdom. The discussed data will also highlight some interesting aspects in Estonians' self-definition as it is constructed in relation to Eastern-European identity in the context of contemporary Britain.

  9. The police, social services and psychiatry cooperation in Denmark—A new model of working practice between governmental sectors. A description of the concept, process, practice and experience

    DEFF Research Database (Denmark)

    Sestoft, Dorthe; Rasmussen, Mikael Flemming; Vitus, Kathrine

    2014-01-01

    In 2004 a new model of working practice between three public sectors, the local Police Department, Social Services and Psychiatry/Mental Health Services (PSP) was introduced in the municipality of Frederiksberg, Denmark. The aim of this cooperation was to enhance support to vulnerable citizens, who...... do not belong solely to one of the three sectors and thereby often get lost in the system. The PSP cooperation was introduced to ensure that relevant information concerning vulnerable citizens was shared between the three sectors and to improve collaboration between the sectors involved in order...... to provide the needed support to the individual citizen. Due to the success of the PSP cooperation in Frederiksberg, the PSP model was implemented by law in Denmark in 2009. In order to evaluate the model, a qualitative study based on structured interviews, focus group discussions and observations...

  10. Estonian Leader's Freedom Call Creates Storm / Anna Smolchenko

    Index Scriptorium Estoniae

    Smolchenko, Anna

    2008-01-01

    President Toomas Hendrik Ilvese esinemisest soome-ugri rahvaste maailmakongressil Hantõ-Mansiiskis, kohtumisest Venemaa presidendi Dmitri Medvedeviga, Eesti delegatsiooni saalist väljamarssimisest Venemaa riigiduuma väliskomisjoni esimehe Konstantin Kossatshovi sõnavõtu ajal. Ilmunud ka: St. Petersburg Times 1. juuli 2008, pealk.: Estonian Leader's Freedom Call Creates Controversy (lüh.). Vabariigi President töövisiidil Venemaal 27.-30.06.2008

  11. Exhibition of photography from the Estonian diaspora / Ellu Maar

    Index Scriptorium Estoniae

    Maar, Ellu, 1982-

    2010-01-01

    Näitus "Photography from the Estonian Diaspora / Väliseesti foto" Kumu Kunstimuuseumis 8.10.-19.11.2010, kuraatorid Eha Komissarov ja Ellu Maar. Näitus tutvustas 1944. a. Eestist lahkunud või juba võõrsil sündinud fotograafide (Eric Soovere, Karl Hintzer, Priit Vesilind, Rein Välme jt.) loomingut ja valikut väliseesti fotoarhiividest

  12. The Role of Accountant in the Estonian Enterprise

    OpenAIRE

    Ergo Ottoson; Monika Nikitina-Kalamae; Natalja Gurvitš

    2016-01-01

    Recent developments and changes in the modern economy as well as falls and rises of large corporations have brought up the public interest towards the accounting discipline, and have resulted in a growing demand for accountant specialists as educated professionals. The aim of the present research is to find out what is the role of the accountant in the modern enterprise. The authors conducted a survey among Estonian accounting specialists and managers. The results of the survey clearly indica...

  13. International Students' Perceptions of Service Quality in the UK Banking Sector: An Exploratory Study

    Science.gov (United States)

    Bond, Christopher; Hsu, Marc Ting-Chun

    2011-01-01

    This study reviews and evaluates international students' perceptions of UK banks. The specific research objectives were to identify international students' expectations and perceptions of service quality from UK banks and to assess the quality GAP or dissonance between these. A total of 297 international students studying in the UK responded to…

  14. Mack Center on Nonprofit and Public Sector Management in Human Service Organizations

    Science.gov (United States)

    Austin, Michael J.

    2018-01-01

    This invited set of reflections upon the research carried out under the auspices of a school of social work is part of a series featuring research centers. It reflects 25 years of scholarly work related to both public and nonprofit human service organizations at the only university-based research center in the United States devoted to research on…

  15. Total cost of ownership in the services sector: A case study

    NARCIS (Netherlands)

    K. Hurkens (Krisje); W. van der Valk (Wendy); J.Y.F. Wynstra (Finn)

    2006-01-01

    textabstractFew detailed studies exist of the trade-offs to be made when developing a comprehensive, strategically focused total cost of ownership (TCO) model. Moreover, most studies of TCO have been conducted in manufacturing firms, with little or no TCO research directed toward service

  16. A Pragmatic Study on the Service Gap Analysis of an Indian Public Sector Bank

    Directory of Open Access Journals (Sweden)

    Rengasamy Nalini

    2014-12-01

    Full Text Available Customers are the major stakeholders and their satisfaction forms the basis of the sustainable competitive advantage of the firm. Attracting, satisfying and retaining customers lead to extended customer base and increased profit margins. Thus, the customer satisfaction is the ultimate objective of the firm which is possible by rendering quality service. The State Bank of India (SBI ranks as 67th in the list of largest banks in the world based on market capitalization as of March 31th 2014. The quality of service extended by the SBI has resulted in customer satisfaction and expanded customer base for the bank. Random sampling method is adopted for the collection of data from the respondents. In Tiruchirappalli regional office of State Bank of India, area operations are selected within 10 Kilometer radius from the Main branch and 60 questionnaires per branch have been distributed in 10 branches. Out of 600 questionnaires, 109 are found incomplete and 491 are fully complete with 81.83% of response rate. The data collected were analysed with the help of MS Excel to identify the gaps. The Cronbach alpha, a measure of internal consistency obtained is 0.925 which is considered to be excellent. This study aims to identify the gaps in the dimensions of service quality by administering SERVQUAL model among the customers in State Bank of India. An overall weighted SERVQUAL score of –1.42866 was arrived, representing a significant inconsistency in meeting customer expectations across all service dimensions. Highest gap scores for reliability and empathy depicts that there is a need for courtesy and politeness among SBI employees which in turn will help to establish a long term relationship with the customers. The relatively low gap scores were found for responsiveness, tangibles and assurance dimensions. The State Bank of India has to take steps to close the gaps and it can be closed by establishing and implementing a service quality information system.

  17. Cost of Delivering Health Care Services in Public Sector Primary and Community Health Centres in North India.

    Science.gov (United States)

    Prinja, Shankar; Gupta, Aditi; Verma, Ramesh; Bahuguna, Pankaj; Kumar, Dinesh; Kaur, Manmeet; Kumar, Rajesh

    2016-01-01

    With the commitment of the national government to provide universal healthcare at cheap and affordable prices in India, public healthcare services are being strengthened in India. However, there is dearth of cost data for provision of health services through public system like primary & community health centres. In this study, we aim to bridge this gap in evidence by assessing the total annual and per capita cost of delivering the package of health services at PHC and CHC level. Secondly, we determined the per capita cost of delivering specific health services like cost per antenatal care visit, per institutional delivery, per outpatient consultation, per bed-day hospitalization etc. We undertook economic costing of fourteen public health facilities (seven PHCs and CHCs each) in three North-Indian states viz., Haryana, Himachal Pradesh and Punjab. Bottom-up costing method was adopted for collection of data on all resources spent on delivery of health services in selected health facilities. Analysis was undertaken using a health system perspective. The joint costs like human resource, capital, and equipment were apportioned as per the time value spent on a particular service. Capital costs were discounted and annualized over the estimated life of the item. Mean annual costs and unit costs were estimated along with their 95% confidence intervals using bootstrap methodology. The overall annual cost of delivering services through public sector primary and community health facilities in three states of north India were INR 8.8 million (95% CI: 7,365,630-10,294,065) and INR 26.9 million (95% CI: 22,225,159.3-32,290,099.6), respectively. Human resources accounted for more than 50% of the overall costs at both the level of PHCs and CHCs. Per capita per year costs for provision of complete package of preventive, curative and promotive services at PHC and CHC were INR 170.8 (95% CI: 131.6-208.3) and INR162.1 (95% CI: 112-219.1), respectively. The study estimates can be used

  18. Efficiency of Estonian grain farms in 2000 2004

    Directory of Open Access Journals (Sweden)

    N. VASILIEV

    2008-12-01

    Full Text Available The aim of this study is to analyse the efficiency of Estonian grain farms after Estonia’s transition to a market economy and during the accession period to the European Union (EU. The non-parametric method Data Envelopment Analysis (DEA was used to estimate the total technical, pure technical and scale efficiency of Estonian grain farms in 2000–2004. Mean total technical efficiency varied from 0.70 to 0.78. Of the grain farms 62% are operating under increasing returns to scale. Solely based on the DEA model it is not possible to determine optimum farm scale and the range of Estonian farm sizes operating efficiently is extensive. The most pure technically efficient farms were the smallest and the largest but the productivity of small farms is low compared to larger farms because of their small scale. Therefore, they are the least competitive. Since pre-accession period to the EU, large input slacks of capital have replaced the former excessive use of labour and land. This raises the question about the effects on efficiency of the EU’s investment support schemes in new member states.;

  19. Revisiting the Estonian Cyber Attacks: Digital Threats and Multinational Responses

    Directory of Open Access Journals (Sweden)

    Stephen Herzog

    2011-01-01

    Full Text Available In April 2007, the Estonian Government moved a memorial commemorating the Soviet liberation of the country from the Nazis to a less prominent and visible location in Tallinn. This decision triggered rioting among Russian-speaking minorities and cyber terrorism targeting Estonia's critical economic and political infrastructure. Drawing upon the Estonian cyber attacks, this article argues that globalization and the Internet have enabled transnational groups—such as the Russian diaspora—to avenge their grievances by threatening the sovereignty of nation-states in cyberspace. Sophisticated and virtually untraceable political "hacktivists" may now possess the ability to disrupt or destroy government operations, banking transactions, city power grids, and even military weapon systems. Fortunately, western countries banded together to effectively combat the Estonian cyber attacks and minimize their effects. However, this article concludes that in the age of globalization, interdependence, and digital interconnectedness, nation-states must engage in increased cooperative cyber-defense activities to counter and prevent devastating Internet attacks and their implications.

  20. Using caregivers’ perceptions of rehabilitation services for children with Cerebral Palsy at public sector hospitals to identify the components of an appropriate service

    Directory of Open Access Journals (Sweden)

    G.M. Saloojee

    2011-01-01

    Full Text Available Despite  a  growing  body  of  evidence  favouring  a  family-centred approach to rehabilitation services for children with cerebral palsy (cp, the essential components for a quality service for children with disabilities and their families living in poorly-resourced South African (SA settings  remains unknown.  The  study  aimed  to  identify  key  components of  an appropriate  rehabilitation  service  which  would  meet  the  needs of children  with  CP  and  their  caregivers  at  SA  public  sector  hospitals. This cross-sectional descriptive study used the modified Measure of processes of care (Mpoc-20 questionnaire together with two open-endedquestions with  a  convenience  sample  of  caregivers attending therapy  at  CP  Clinics in gauteng and limpopo hospitals. A total of 263 caregivers attending cerebral palsy clinics at 31 public sector hospitals in gauteng and limpopo were interviewed. Kind and caring attitudes, exercises or “training” for the child,  and  practical  assistance  (handling  ideas  and suggestions,  assistive devices, food supplements, nappies, advice were components of care most valued. The most frustration was caused by long queues waiting for files or at the pharmacy and being treated disrespectfully whilst providing caregivers with information and explanations regarding treatment choice were services that could be improved.  Key components for  an  appropriate  therapy  service  include  caring  and respectful  attitudes,  hands-on  therapy,  handling  suggestions and practical assistance. Logistical and administrative procedures together with disrespectul and unhelpful attitudes negatively impact rehabilitation service delivery.

  1. IoT Applications with 5G Connectivity in Medical Tourism Sector Management: Third-Party Service Scenarios.

    Science.gov (United States)

    Psiha, Maria M; Vlamos, Panayiotis

    2017-01-01

    5G is the next generation of mobile communication technology. Current generation of wireless technologies is being evolved toward 5G for better serving end users and transforming our society. Supported by 5G cloud technology, personal devices will extend their capabilities to various applications, supporting smart life. They will have significant role in health, medical tourism, security, safety, and social life applications. The next wave of mobile communication is to mobilize and automate industries and industry processes via Machine-Type Communication (MTC) and Internet of Things (IoT). The current key performance indicators for the 5G infrastructure for the fully connected society are sufficient to satisfy most of the technical requirements in the healthcare sector. Thus, 5G can be considered as a door opener for new possibilities and use cases, many of which are as yet unknown. In this paper we present heterogeneous use cases in medical tourism sector, based on 5G infrastructure technologies and third-party cloud services.

  2. Outsourcing Strategic Services in the Colombian Defense Sector: Analysis of a Naval Aviation Case

    Science.gov (United States)

    2007-12-01

    from AVNA’s “ Estudio de Conveniencia y Oportunidad Complementarios – Anexo B, Estudio de Mercado ” (Convenience and Opportunity Complementary Study...www.aerocivil.gov.co/ , internet, accessed 08/12/07. 22 AVNA’s “ Estudio de Conveniencia y Oportunidad Complementarios – Anexo B, Estudio de Mercado ...greatly to defining the terms of negotiations faced by COLNAV when outsourcing strategic air services. According to AVNA’s “ Estudio de Conveniencia y

  3. Is There Time Enough? Temporal Resources and Service Performance in the Danish Home Care Sector

    Directory of Open Access Journals (Sweden)

    Pernille Tufte

    2013-05-01

    Full Text Available Reflecting on the temporal conditions of home care work, care workers are fairly critical, stressing that time frames are inflexible and time is limited and occasionally insufficient, altogether constituting a time pressure in work performance. Besides from the immediate consequences of time scarcity in the daily work performance, care workers relate the issue of time to a more fundamental discussion of what the performance of care does and should entail. The purpose of the article is to examine care workers’ perceptions of the temporal conditions of care work, investigating how time pressure constitutes a challenge to care workers’ own sense and valuation of their work. The article is informed by two theoretical perspectives: standardization of care services and performance of care work in private homes. Empirically, the article examines how care workers perceive the relations between the temporal framing and the possibilities to perform care work. Methodologically, the article is based on qualitative data, collected through focus group interviews and participant observation, and analyzed within the perspective of reflexive interpretation, using grounded theory method and hermeneutic approaches of analysis. A central focus of analysis is the concept of “additional care services.” The use of the concept reflects different understandings of care. Relying on the logic of standardization, managers articulate additional services as definite items, which could (and should be left out of the performance of care work. Care workers do, however, not accept this notion. Relying on their experience of work, they perceive additional services as an ambiguous concept, which recognizes the multiple character of care work. Conclusions are that time scarcity constitutes a pressure on work performance as a whole, reducing care workers’ flexibility, challenging their authority, but still keeping them in a position of responsibility. Ultimately, the

  4. UPDATING RUSSIAN FRANCHISING LEGISLATIVE CONTROL IN SERVICE SECTORS WITH DUE ACCOUNT OF FOREIGN EXPERIENCE

    OpenAIRE

    M. I. Kolinchenko

    2012-01-01

    Insufficient use of franchising is one of the major factors hampering the development of services in Russia. Main problems of franchising in Russia concentrate currently in the legislative and legal spheres. There is no specific law on franchising in the domestic legislation system. Russia is substantially behind the U.S. and Europe, so far as laws and operating practices related to franchising are concerned. Urgent adjustments are needed for current legislation in Russia, first of all to bri...

  5. Service quality and customer satisfaction in Chinese fast food sector: A proposal for CFFRSERV

    OpenAIRE

    Qingqing Tan; Ade Oriade; Paul Fallon

    2014-01-01

    This study investigates customer’s perception of Chinese fast food restaurant service quality and its relationship with customer satisfaction. Employing modified DINESERV scale, the study uses both quantitative and qualitative research approaches. Qualitative data collection consisted of face-to-face interviews and group discussion. A questionnaire was developed using three sources: interview responses of the customers, the restaurant’s survey and the literature. A total of 205 completed q...

  6. Service with a smile; The public face of public sector industries

    Energy Technology Data Exchange (ETDEWEB)

    Field, E.A.; Shutler, M.F. (Monopolies and Merger Commission, London (UK))

    1990-04-13

    This paper defines a quality of service systems and compares and comments on the statistics available in the United Kingdom to measure the performance of existing systems through the medium of enquiries into efficiency carried out by the Monopolies and Mergers Commission (MMC). The stages of these enquiries are classified and a general comparison is made between performance and targets. 2 figs., 2 refs., 12 tabs., 1 app.

  7. The Profile of Good Hygiene Practice of Catering Service Sector in Samsun

    OpenAIRE

    Sibel Özçakmak; Osman Gül

    2016-01-01

    Before serving the meals, the managements that operate in the production and distribution of table d’hôte meals, the data related to whether it's appropriate for the food hygiene regulation and the other legal requirements are so insufficient. So, an interview study was performed for the present conditions of the manufactures producing and serving meals and the good hygiene practices profile of their working personal in the plants with regard to Law No.5966 on Veterinary Services, Plant healt...

  8. Guide to Rebuilding Public Sector Services in Stability Operations: A Role for the Military

    Science.gov (United States)

    2009-10-01

    Employment generating activities have several good motivations: taking unemployed youth off the streets for security reasons, giving people an initial...of the Iraqis to restore services, and acted accordingly. Similarly, it is tempting to start a direct employment program in which unemployed ... youth are hired for various public works activities, paid with U.S. Government funds but with no connection to any host government entity. That may well

  9. Service quality and customer satisfaction in Chinese fast food sector: A proposal for CFFRSERV

    OpenAIRE

    Tan, Qingqing; Oriade, Ade; Fallon, Paul

    2014-01-01

    This study investigates customer’s perception of Chinese fast food restaurant service quality and its relationship with customer satisfaction. Employing modified DINESERV scale, the study uses both quantitative and qualitative research approaches. Qualitative data collection consisted of face-to-face interviews and group discussion. A questionnaire was developed using three sources: interview responses of the customers, the restaurant’s survey and the literature. A total of 205 completed ques...

  10. Sector of the natural gas in Colombia: Toward a bigger backing and dependability of the service

    International Nuclear Information System (INIS)

    2005-01-01

    A sketch of the infrastructure requirements and laws is made of the natural gas industry in Colombia, according to the plan of massive use of the gas, settled down by the government in 1991 and the maturity of the market, that which forces to the development of a backing infrastructure to assure the highest levels of quality and continuity of the service of the natural gas for the users

  11. Customer Orientation and Leadership in the Health Service Sector: The Role of Workplace Social Support.

    Science.gov (United States)

    Bruno, Andreina; Dell'Aversana, Giuseppina; Zunino, Anna

    2017-01-01

    Health care is a critical context due to unpredictable situations, demanding clients, workload, and intrinsic organizational complexity. One key to improve the quality of health services is connected to the shift in organization perspective of viewing patients as active consumers rather than passive users. Therefore, higher levels of customer orientation (CO) are expected to improve organizational service effectiveness. According to a cultural perspective to CO, the aim of the study was to explore how different leaders' behaviors (task-oriented and relationship-oriented) interact with CO of health organizations. Specifically, the aim of the paper was to contribute to this topic, by considering the leaders' point of view. Since leader's experience of CO is influenced by social processes in the work environment, workplace social support (WSS) was inserted as moderator in the relationship between leader behavior and CO. A survey study was conducted among 57 Health Department directors belonging to the National Health Service in the North of Italy in 2016. Findings showed that WSS moderated the influence of leadership concern for relationship on CO. Practical implications of the study are discussed.

  12. Resource based view of the firm: measures of reputation among health service-sector businesses.

    Science.gov (United States)

    Smith, Alan D

    2008-01-01

    Application of the strategic leverage of Resource Based View of the Firm (RBV) directly advocates that a company's competitive advantage is derived from its ability to assemble and exploit an appropriate combination of resources (both tangible and intangible assets). The three companies that were selected were Pittsburgh-based companies that were within relatively easy access, representing healthcare service-related industries, and can be reviewed for the principles of the RBV. The particular firms represented a variety of establishments and included Baptist Homes (a long-term care facility), University of Pittsburgh Medical Center (UPMC)(a provider of hospital and other health services), and GlaxoSmithKline, Consumer Healthcare, North America (GSK-CHNA)(a global provider of healthcare products and services). Through the case studies, it was found that not all intangible assets are strategic, and by extension, not all measures of reputation are strategic either. For an intangible asset to be considered strategic, in this case reputation, it must be valuable, rare, imperfectly imitable, and non-substitutable.

  13. Olev Schults : SAS vajab Estonian Airi rahvusliku lennufirmana / Olev Schults ; interv. Andres Reimer

    Index Scriptorium Estoniae

    Schults, Olev

    2008-01-01

    Estonian Airi nõukogu esimees vastab küsimustele, kas SAS arendas Läti airBalticut Estonian SAS-i arvel, mis mõte on rahvuslikul lennukompaniil, kui riik ei tohi seda finantseerida, kuidas mõjutab investorite meeleolu SAS-i Eestis tabanud poliitikute kriitika tulv

  14. Estonian Air jäi kolmest Fokkerist ilma / Toivo Tänavsuu

    Index Scriptorium Estoniae

    Tänavsuu, Toivo

    2006-01-01

    Estonian Airil ei õnnestunud saada kolme väiksemat reaktiivlennukit, lennuparki püütakse mitmekesistada järgmistel aastatel. Sel aastal loodetakse saada juurde ühe Boeing 737-300. Lisa: Boeing: Estonian Air on tasemel

  15. The Representation of the Cold War in Three Estonian History Textbooks

    Science.gov (United States)

    Korbits, Keit

    2015-01-01

    The article looks at the discursive strategies different Estonian history textbooks employ to represent the Cold War period, and the "commonsense" ideologies instilled through these representations. The textbooks analysed include two history books dating back to the Estonian Soviet Socialist Republic and, for contrast, one written during…

  16. Türk Hizmetler Sektöründe Heckscher-Ohlin Modelinin Testi = Testing the Heckscher-Ohlin Model in the Service Sector of Turkey

    Directory of Open Access Journals (Sweden)

    Hamza ÇEŞTEPE

    2011-08-01

    Full Text Available Although the service sector has increasingly gained importance both in the world and in Turkey, there are few studies on factor contents of trade in service sectors. While the Heckscher-Ohlin model can strongly predict the pattern of trade across countries, its empirical testing has still be discussed by researches. This study investigates whether trade in the service sector of Turkey runs in the direction that the Heckscher-Ohlin theory predicts using 2002 input-output and import use tables of Turkey. The results using the net final demand approach and the complementary import approach reveal that the relationship between foreign trade and factor intensity is in accordance with the predictions of the theory that while Turkey’ exports include relatively labor intensive goods, its imports include relatively capital intensive goods.

  17. MANAGING IT SERVICES AS A SOURCE OF INNOVATION IN SMALL AND MEDIUM-SIZED ENTERPRISES OF THE ICT SECTOR IN POLAND

    Directory of Open Access Journals (Sweden)

    Magdalena Ciesielska

    2017-12-01

    Full Text Available Efficient IT service management is a current area of concern and the focus of on-going improvement for both business and science. The high dynamics of the software market, globalisation and delivery of high quality IT services are challenges that small and medium-sized enterprises must face. The drive towards innovation in the SME sector cannot concentrate only on the product but also on the process and organization. ITSM frameworks and good industry practices are an effective tool to help support innovation in providing IT services. This article aims to identify barriers to and benefits of ITSM implementation in SMEs of the Polish ICT sector and interpret the obtained results in the context of creating innovation. The article present the results of primary data collection among 345 small and medium-sized enterprises of the ICT sector in Poland.

  18. Crossing the public-private sector divide with reproductive health in Cambodia: out-patient services in a local NGO and the national MCH clinic.

    Science.gov (United States)

    Huff-Rousselle, M; Pickering, H

    2001-01-01

    Set within the context of recent literature on the private-public divide in the health sector of developing countries generally and Asia specifically, this study considers the major government and the major indigenous non-government clinics offering out-patient reproductive health services in Phnom Penh, Cambodia. Reproductive health is of critical importance in Cambodia, which has one of the highest levels of unmet need for family planning in the developing world and suffers from what is arguably the most severe STD and HIV/AIDS problem in Asia. The study is unusual in that it examines and compares aspects of service delivery and pricing along with the socio-economic profile and health-seeking behaviour of clients self-selecting services in the two settings. The socio-economic status of clients was much higher than the norm in Cambodia but did not differ significantly between the two clinics. A few service indicators suggested that the quality of care was better in the NGO clinic. Underlying variables--such as the broader mandate of the public sector institution and the significant discrepancy between public and private sector salaries--offer an obvious explanation for these differences. The Ministry of Health in Cambodia has been developing policies related to the NGO sector, which has expanded rapidly in Cambodia during the 1990s, and it is struggling to increase staff remuneration within the public sector.

  19. Industrial sector

    International Nuclear Information System (INIS)

    Ainul Hayati Daud; Hazmimi Kasim

    2010-01-01

    The industrial sector is categorized as related to among others, the provision of technical and engineering services, supply of products, testing and troubleshooting of parts, systems and industrial plants, quality control and assurance as well as manufacturing and processing. A total of 161 entities comprising 47 public agencies and 114 private companies were selected for the study in this sector. The majority of the public agencies, 87 %, operate in Peninsular Malaysia. The remainders were located in Sabah and Sarawak. The findings of the study on both public agencies and private companies are presented in subsequent sections of this chapter. (author)

  20. UPDATING RUSSIAN FRANCHISING LEGISLATIVE CONTROL IN SERVICE SECTORS WITH DUE ACCOUNT OF FOREIGN EXPERIENCE

    Directory of Open Access Journals (Sweden)

    M. I. Kolinchenko

    2012-01-01

    Full Text Available Insufficient use of franchising is one of the major factors hampering the development of services in Russia. Main problems of franchising in Russia concentrate currently in the legislative and legal spheres. There is no specific law on franchising in the domestic legislation system. Russia is substantially behind the U.S. and Europe, so far as laws and operating practices related to franchising are concerned. Urgent adjustments are needed for current legislation in Russia, first of all to bring it in line with accepted standards of franchising in the West, particularly relating to theprotection of franchisers and franchisee.

  1. Service Supply Chains Performance Improvement Method: The Case of Supplier Selection in the Metallurgical Sector

    Directory of Open Access Journals (Sweden)

    Miguel Gastón Cedillo-Campos

    2015-01-01

    Full Text Available Introducción: El servicio es ahora un componente clave del crecimiento económico de las naciones modernas. Bajo un ambiente de competencia dinámica global, el incremento en las capacidades de servicio de las cadenas de suministro se ha vuelto vital. Para las empresas operando en mercados emergentes, el continuo incremento en los requerimientos de los clientes, ha resultado en desafiantes procesos de mejora continua en el servicio. En éste contexto, el artículo presenta un método desarrollado desde la perspectiva de la medición del desempeño de los proveedores de servicio en cadenas de suministro, el cual además contó para su implementación, con una herramienta informática de fácil utilización. Método: Con base en un caso de estudio del sector metalúrgico en México, la principal contribución de este artículo es el exponer un método para la evaluación de proveedores de servicio, el cual fue desarrollado desde un enfoque de mejora continua. Es un método hibrido que liga la aplicación de herramientas estratégicas, con el análisis de decisiones multicriterio para la mejora del desempeño de cadenas de suministro del servicio. Resultados: Desde una perspectiva de cadena de suministro, este enfoque aplicado es de ayuda tanto para académicos, como para profesionales quienes se enfrentan a la compleja tarea de evaluar proveedores de servicio en cadenas de suministro que operan en mercados emergentes. Discusión o Conclusión: El método propuesto aporta visibilidad y transparencia sobre el desempeño de los proveedores de servicio a todos los miembros de la cadena de suministro. Se trata de información preventiva acerca del desempeño de los proveedores, lo cual ayuda a reducir los costos de remplazar a aquellos con bajo desempeño. Comparado con otros enfoques, la principal ventaja del método propuesto es la integración de los enfoques cuantitativo y cualitativo para la medición del servicio con el propósito de mejora

  2. Chromosomal microarray analysis as a first-tier clinical diagnostic test: Estonian experience.

    Science.gov (United States)

    Zilina, Olga; Teek, Rita; Tammur, Pille; Kuuse, Kati; Yakoreva, Maria; Vaidla, Eve; Mölter-Väär, Triin; Reimand, Tiia; Kurg, Ants; Ounap, Katrin

    2014-03-01

    Chromosomal microarray analysis (CMA) is now established as the first-tier cytogenetic diagnostic test for fast and accurate detection of chromosomal abnormalities in patients with developmental delay/intellectual disability (DD/ID), multiple congenital anomalies (MCA), and autism spectrum disorders (ASD). We present our experience with using CMA for postnatal and prenatal diagnosis in Estonian patients during 2009-2012. Since 2011, CMA is on the official service list of the Estonian Health Insurance Fund and is performed as the first-tier cytogenetic test for patients with DD/ID, MCA or ASD. A total of 1191 patients were analyzed, including postnatal (1072 [90%] patients and 59 [5%] family members) and prenatal referrals (60 [5%] fetuses). Abnormal results were reported in 298 (25%) patients, with a total of 351 findings (1-3 per individual): 147 (42%) deletions, 106 (30%) duplications, 89 (25%) long contiguous stretches of homozygosity (LCSH) events (>5 Mb), and nine (3%) aneuploidies. Of all findings, 143 (41%) were defined as pathogenic or likely pathogenic; for another 143 findings (41%), most of which were LCSH, the clinical significance remained unknown, while 61 (18%) reported findings can now be reclassified as benign or likely benign. Clinically relevant findings were detected in 126 (11%) patients. However, the proportion of variants of unknown clinical significance was quite high (41% of all findings). It seems that our ability to detect chromosomal abnormalities has far outpaced our ability to understand their role in disease. Thus, the interpretation of CMA findings remains a rather difficult task requiring a close collaboration between clinicians and cytogeneticists.

  3. The Importance That Customers Place On Service Attributes Of Sale Personnel In The Retail Sector

    Directory of Open Access Journals (Sweden)

    van Scheers Louise

    2015-06-01

    Full Text Available When examining retail patronage, customer satisfaction must also be considered. Secondary resources (American Marketing Association, 2007; Berman, 2011; Berry, 2008; Chang, 2006:209; Helgesen & Nesset, 2007: 129 and Kong and Jogaratnam, 2007:279 observed that customer satisfaction is the degree to which a customer’s expectations agree with the actual performance of the product and or service. South African consumers situated in Gauteng consider a sales person’s product knowledge as the most important attribute when making purchasing decisions. American consumers in contrast consider sales person respect as the most important attribute when making purchasing decisions. The implications for marketers and sales managers are that marketers and sales managers must provide adequate training for their sales personnel in order for them to treat customers in such a way to obtain their loyalty. The quality of the products sold at the retailer does not form part of the trade-off options that customers are presented with.

  4. Governance and Public Sector Transformation in South Africa: Reporting and Providing Assurance on Service Delivery Information

    Directory of Open Access Journals (Sweden)

    Mariaan Roos

    2012-12-01

    Full Text Available Reporting on performance was legislatively established in South Africa in terms of the Public Finance Management Act, Act 1 of 1999, section 40 (3(a. The auditing of the reported information was legislated in the Public Audit Act, Act 25 of 2004, section 20(2 (c. The objectives of the article are firstly to provide an overview of the development and application of the reporting and secondly providing assurance on service delivery information and thirdly to reflect on challenges to the implementation thereof in South Africa. The aim through deploying these set objectives is to formulate possible future considerations for improved governance. As central part of the methodology, review of literature on reporting and audit of non-financialwas conducted. The research included scrutiny of the different philosophies and approaches adopted by different countries to the reporting and providing assurance on service delivery information. In this respect, the research reflects a comparative element. In South Africa the Auditor-General adopted a phasing-in approach. The development of the audit approach and audit procedures has reached a stable stage, nine years after the initial process started. The audit of performance information now forms an integral part of the regularity audit process. The analysis of audit findings of the period under study indicates a considerable improvement once initiated, but stagnation persists in subsequent years. Numerous challenges remain around the application of performance reporting in South Africa including non-compliance, the lack of sufficient and appropriate audit evidence, inconsistencies between the various strategic documents and the need to improve the usefulness of performance information. In conclusion the article proposes some steps to address the challenges.

  5. National survey of paediatric audiological services for diagnosis and intervention in the South African private health care sector

    Directory of Open Access Journals (Sweden)

    Miriam E. Meyer

    2014-11-01

    Methods: All private hospitals with obstetric units (n = 166 were surveyed telephonically. The data was integrated with data collected from self-administered questionnaires subsequently distributed nationally to private audiology practices providing hearing screening at the respective hospitals reporting hearing screening services (n = 87. Data was analysed descriptively to yield national percentages and frequency distributions. Results: Average reported age at diagnosis was 11 months. Most participants (74% indicated that less than 20% of infants fitted with hearing aids received amplification before the age of 6 months. Most (64% participants indicated that the average period between confirmed diagnosis and hearing aid fitting was 1 month, on par with international benchmarks. Only 16%–23% of participants included all diagnostic procedures recommended by the Health Professions Council of South Africa’s 2007 position statement for minimum diagnostic test batteries for infants and young children. Conclusions: Diagnosis of hearing loss, hearing aid fitting and audiological intervention is delayed significantly in the South African private health care sector. Improved services should include integrated systematic hospital-based screening as part of birthing packages with diagnostic referral to specialist paediatric audiologists for accurate assessment and management of patients in a timely manner.

  6. Energy intensity and greenhouse gas emission of a purchase in the retail park service sector: An integrative approach

    International Nuclear Information System (INIS)

    Farreny, Ramon; Gabarrell, Xavier; Rieradevall, Joan

    2008-01-01

    The aim of this paper is to describe the energetic metabolism of a retail park service system under an integrative approach. Energy flow accounting was applied to a case study retail park in Spain, representative of the sector across Europe, after redefining the functional unit to account for both direct energy use (buildings, gardens and outdoor lighting) and indirect energy use (employee and customer transportation). A life cycle assessment (LCA) was then undertaken to determine energy global warming potential (GWP) and some energy intensity and greenhouse gases (GHG) emission indicators were defined and applied. The results emphasise the importance of service systems in global warming policies, as a potential emission of 9.26 kg CO 2 /purchase was obtained for the case study, relating to a consumption of 1.64 KOE of energy, of which 21.9% was spent on buildings and 57.9% on customer transportation. Some strategies to reduce these emissions were considered: increased supply, energy efficiency, changes in distribution of modes of transport, changes in location and changes in the mix of land uses. A combination of all of these elements in a new retail park could reduce GHG emissions by more than 50%, as it is planning strategies, which seem to be the most effective

  7. Method of determining the efficiency of price and non-price competition in service sector

    Directory of Open Access Journals (Sweden)

    Savel’eva Nadezhda

    2017-01-01

    Full Text Available With the end of 2014, the domestic banking system has serious difficulties with the availability of capital for lending and investment programs. Problems based on international political divisions, and their resolution lies in the distant future. in these circumstances, the government is concerned about the development of the Russian banking system in terms of ensuring their competitiveness in the international arena. foreign capital has always been a cheap resource for the domestic banking system, the problem area remains its state at the time of lifting of sanctions. Nowadays banks are forced to use different competition methods in target to adapt to environmental changes and ensure competitive success. So the development of methods for price and non-price competition has economic importance. Analysis of qualitative methodological foundations in banks service revealed strong background. Based on neoteric qualitative evaluation methodology, authors developed method for price and non-price competitiveness. It defines variables of price and non-price competitiveness, to set the value factors, to identify the closest competitors, and to set the position of a particular bank among other participants. It also helps to shape competitors dossier based on the evaluated score.

  8. Private sector delivery of health services in developing countries: a mixed-methods study on quality assurance in social franchises.

    Science.gov (United States)

    Schlein, Karen; De La Cruz, Anna York; Gopalakrishnan, Tisha; Montagu, Dominic

    2013-01-03

    Across the developing world health care services are most often delivered in the private sector and social franchising has emerged, over the past decade, as an increasingly popular method of private sector health care delivery. Social franchising aims to strengthen business practices through economies of scale: branding clinics and purchasing drugs in bulk at wholesale prices. While quality is one of the established goals of social franchising, there is no published documentation of how quality levels might be set in the context of franchised private providers, nor what quality assurance measures can or should exist within social franchises. The aim of this study was to better understand the quality assurance systems currently utilized in social franchises, and to determine if there are shared standards for practice or quality outcomes that exist across programs. The study included three data sources and levels of investigation: 1) Self-reported program data; 2) Scoping telephone interviews; and 3) In-depth field interviews and clinic visits. Social Franchises conceive of quality assurance not as an independent activity, but rather as a goal that is incorporated into all areas of franchise operations, including recruitment, training, monitoring of provider performance, monitoring of client experience and the provision of feedback. These findings are the first evidence to support the 2002 conceptual model of social franchising which proposed that the assurance of quality was one of the three core goals of all social franchises. However, while quality is important to franchise programs, quality assurance systems overall are not reflective of the evidence to-date on quality measurement or quality improvement best practices. Future research in this area is needed to better understand the details of quality assurance systems as applied in social franchise programs, the process by which quality assurance becomes a part of the organizational culture, and the components of

  9. Private sector delivery of health services in developing countries: a mixed-methods study on quality assurance in social franchises

    Directory of Open Access Journals (Sweden)

    Schlein Karen

    2013-01-01

    Full Text Available Abstract Background Across the developing world health care services are most often delivered in the private sector and social franchising has emerged, over the past decade, as an increasingly popular method of private sector health care delivery. Social franchising aims to strengthen business practices through economies of scale: branding clinics and purchasing drugs in bulk at wholesale prices. While quality is one of the established goals of social franchising, there is no published documentation of how quality levels might be set in the context of franchised private providers, nor what quality assurance measures can or should exist within social franchises. The aim of this study was to better understand the quality assurance systems currently utilized in social franchises, and to determine if there are shared standards for practice or quality outcomes that exist across programs. Methods The study included three data sources and levels of investigation: 1 Self-reported program data; 2 Scoping telephone interviews; and 3 In-depth field interviews and clinic visits. Results Social Franchises conceive of quality assurance not as an independent activity, but rather as a goal that is incorporated into all areas of franchise operations, including recruitment, training, monitoring of provider performance, monitoring of client experience and the provision of feedback. Conclusions These findings are the first evidence to support the 2002 conceptual model of social franchising which proposed that the assurance of quality was one of the three core goals of all social franchises. However, while quality is important to franchise programs, quality assurance systems overall are not reflective of the evidence to-date on quality measurement or quality improvement best practices. Future research in this area is needed to better understand the details of quality assurance systems as applied in social franchise programs, the process by which quality assurance

  10. Associations between musculoskeletal pain and work-related factors among public service sector computer workers in Kaunas County, Lithuania.

    Science.gov (United States)

    Kaliniene, Gintare; Ustinaviciene, Ruta; Skemiene, Lina; Vaiciulis, Vidmantas; Vasilavicius, Paulius

    2016-10-07

    Information technologies in occupational activities have been developing very rapid. Epidemiological studies have shown that musculoskeletal disorders are widely prevalent among employees working with a computer. The aim of this study was to evaluate the prevalence of musculoskeletal pain in various anatomical areas and its associations with individual, ergonomic, and psychosocial factors among computer workers of the public sector in Kaunas County, Lithuania. The investigation consisting of two parts - questionnaire study (Nordic Musculoskeletal Questionnaire and Copenhagen Psychosocial Questionnaire) and direct observation (evaluation of work ergonomics using the Rapid Upper Limb Assessment [RULA]) - was carried out in three randomly selected public sector companies of Kaunas County. The representative study sample comprised 513 public service office workers. The prevalence of musculoskeletal pain in five anatomical areas of the body (shoulders, elbows, wrists/hands, as well as upper and low back) was evaluated. The prevalence rates of shoulder, elbow, wrist/hand, upper and low back pain were 50.5 %, 20.3 %, 26.3 %, 44.8 %, and 56.1 %, respectively. Individual factors such as gender, age, computer work experience, and body mass index were found as significant for musculoskeletal pain in various musculoskeletal regions. The respondents reporting pain in shoulder, wrist/hand, upper back, and low back areas had a statistically significantly higher mean RULA score. The duration of working with a computer was found as a significant factor for shoulder pain. High quantitative demands were related to musculoskeletal pain in all investigated anatomical areas expect for the low back; weak social support was a significant predictor for complaints in upper and low back areas. This study confirmed associations between musculoskeletal pain and work ergonomics; therefore, preventive measures at the workplace should be directed to the improvement in ergonomic work

  11. The precariousness of the franchise state: Voluntary sector health services and international NGOs in Tanzania, 1960s - mid-1980s.

    Science.gov (United States)

    Jennings, Michael

    2015-09-01

    This paper challenges conventional narratives on the role of international non-governmental organisations (INGOs) in the delivery of health services in Tanzania. Adopting an historical gaze which focuses on the 1960s to mid-1980s the paper argues that the 'franchise state' in the Tanzanian health system was not created by collusion between international donors and INGOs, underpinned by a set of health sector reforms that advocated the use of non-state actors; but was rather the legacy of the colonial health system bequeathed to the post-independence state. It was a system in which voluntary non-state actors (but, importantly, not INGOs) were already entrenched as key providers; and in which many of the features of the franchise state - fragmentation, structural weaknesses, lack of accountability to users - were already long established. But if INGOs did not create these features, as their critics attest, they did contribute to the maintenance and extension of these features. The short-term perspectives of NGOs, their small-scale piecemeal engagement, and the extra demands they placed upon their voluntary actor partners, left little scope for the development of sustainable, national and accountable solutions to the health needs of the country. In exploring these ideas, the paper contributes to a more nuanced understanding of the path dependency that created Tanzania's health system. The analysis also contributes to a deepening of the understanding of the make-up of the voluntary sector beyond a narrow gaze on the institution of the INGO. Copyright © 2015 Elsevier Ltd. All rights reserved.

  12. Product-Service System Design Approach for the Base of the Pyramid Markets : Practical Evidence from the Energy Sector in the Brazilian Context

    NARCIS (Netherlands)

    Da Costa Junior, J.; Diehl, J.C.

    2013-01-01

    In Emerging Markets, the product-service system (PSS) design approach may represent a promising solution as a socially and environmentally sound path to economic development. In addition, the energy sector has a major role for the social-economic development and is central to poverty alleviation.

  13. Who's got the balance? A study of satisfaction with the work-family balance among part-time service sector employees in five western European countries

    NARCIS (Netherlands)

    Beham, Barbara; Prag, Patrick; Drobnic, Sonja

    2012-01-01

    Working part-time is frequently considered a viable strategy for employees to better combine work and non-work responsibilities. The present study examines differences in satisfaction with work-family balance (SWFB) among professional and non-professional part-time service sector employees in five

  14. Collaborative development of Estonian nuclear master's program

    International Nuclear Information System (INIS)

    Tkaczyk, A. H.; Kikas, A.; Realo, E.; Kirm, M.; Kiisk, M.; Isakar, K.; Suursoo, S.; Koch, R.; Feldbach, E.; Lushchik, A.; Reivelt, K.

    2012-01-01

    In 2009 Estonia approved the National Development Plan for the Energy Sector, including the nuclear energy option. This can be realized by construction of a nuclear power plant (NPP) in Estonia or by participation in neighboring nuclear projects (e.g., Lithuania and/or Finland). Either option requires the availability of competent personnel. It is necessary to prepare specialists with expertise in all aspects related to nuclear infrastructure and to meet workforce needs (e.g. energy enterprises, public agencies, municipalities). Estonia's leading institutions of higher education and research with the support of the European Social Fund have announced in this context a new nuclear master's curriculum to be developed. The language of instruction will be English. (authors)

  15. Analysis of energy use in building services of the industrial sector in California: A literature review and a preliminary characterization

    Energy Technology Data Exchange (ETDEWEB)

    Akbari, H.; Borgers, T.; Gadgil, A.; Sezgen, O.

    1991-04-01

    Energy use patterns in many of California's fastest-growing industries are not typical of those in the mix of industries elsewhere in the US. Many California firms operate small and medium-sized facilities, often in buildings used simultaneously or interchangeably for commercial (office, retail, warehouse) and industrial activities. In these industrial subsectors, the energy required for building services'' to provide occupant comfort and necessities (lighting, HVAC, office equipment, computers, etc.) may be at least as important as the more familiar process energy requirements -- especially for electricity and on-peak demand. In this report, published or unpublished information on energy use for building services in the industrial sector have been compiled and analyzed. Seven different sources of information and data relevant to California have been identified. Most of these are studies and/or projects sponsored by the Department of Energy, the California Energy Commission, and local utilities. The objectives of these studies were diverse: most focused on industrial energy use in general, and, in one case, the objective was to analyze energy use in commercial buildings. Only one of these studies focused directly on non-process energy use in industrial buildings. Our analysis of Northern California data for five selected industries shows that the contribution of total electricity consumption for lighting ranges from 9.5% in frozen fruits to 29.1% in instruments; for air-conditioning, it ranges from nonexistent in frozen fruits to 35% in instrument manufacturing. None of the five industries selected had significant electrical space heating. Gas space heating ranges from 5% in motor vehicles facilities to more than 58% in the instrument manufacturing industry. 15 refs., 15 figs., 9 tabs.

  16. Parental Satisfaction of Traditional System of Neonatal Intensive Care Unit Services in a Public Sector Hospital in North India

    Directory of Open Access Journals (Sweden)

    V Sankar

    2017-04-01

    Full Text Available Background. Traditional systems of neonatal intensive care unit (NICU care predispose parents to increased levels of stress and anxiety due to parental separation from their infant. Parental satisfaction, an indicator of the quality of care, is significantly compromised during prolonged NICU stay. The research is limited in developing countries. Objectives. To assess the parental satisfaction with traditional systems of NICU care in a public sector hospital and to identify the areas that need improvement and can be worked upon. Methods. A semi-structured questionnaire was used to interview the parents of the neonates on the day of discharge. Fifteen questions were categorised into four domains, namely interpersonal relationships with staff, parents’ involvement, staff competence and services offered by the health system. Parental satisfaction level was marked on a three-point Likert scale, 0 corresponding to highly dissatisfied, and 2 to completely satisfied for each of the 15 questions. Results. Out of 100 patients interviewed, communication was the chief determinant of their satisfaction. Parents expressed fair satisfaction levels with regard to the emotional support and encouragement received, but discontent at being unable to look after their own baby and breastfeed the baby. They were satisfied with the competence of the staff. Conclusion. The traditional system of NICU care was not satisfying for the parents in many aspects and changes in the form of family-centred care should be tried for greater parental satisfaction.

  17. Savisaar : no plans to buy Estonian Railway

    Index Scriptorium Estoniae

    2005-01-01

    Majandusminister Edgar Savisaar ei ole rahul Eesti Raudtee enamusomaniku Baltic Rail Service erastamisjärgsete kohustuste täitmisega. Eesti Raudtee nõukogu esimehe Edward Buckhardti ja BRS-i ühe omaniku Henry Posner III seisukohad

  18. [The Unified National Health System and the third sector: Characterization of non-hospital facilities providing basic health care services in Belo Horizonte, Minas Gerais, Brazil].

    Science.gov (United States)

    Canabrava, Claudia Marques; Andrade, Eli Iôla Gurgel; Janones, Fúlvio Alves; Alves, Thiago Andrade; Cherchiglia, Mariangela Leal

    2007-01-01

    In Brazil, nonprofit or charitable organizations are the oldest and most traditional and institutionalized form of relationship between the third sector and the state. Despite the historical importance of charitable hospital care, little research has been done on the participation of the nonprofit sector in basic health care in the country. This article identifies and describes non-hospital nonprofit facilities providing systematically organized basic health care in Belo Horizonte, Minas Gerais, Brazil, in 2004. The research focused on the facilities registered with the National Council on Social Work, using computer-assisted telephone and semi-structured interviews. Identification and description of these organizations showed that the charitable segment of the third sector conducts organized and systematic basic health care services but is not recognized by the Unified National Health System as a potential partner, even though it receives referrals from basic government services. The study showed spatial and temporal overlapping of government and third-sector services in the same target population.

  19. COMPARATIVE ANALYSIS BETWEEN THE INDUSTRIAL AND SERVICE SECTORS: A LITERATURE REVIEW OF THE IMPROVEMENTS OBTAINED THROUGH THE APPLICATION OF LEAN SIX SIGMA

    Directory of Open Access Journals (Sweden)

    Ana Carolina Martins Rosa

    2018-03-01

    Full Text Available The present work is a review of literature, to identify the improvements acquired from the application of the Lean Six Sigma methodology in the industrial and service sectors in different countries. The PRISMA methodology was used to select relevant articles to the topic of work, and the bibliographic databases used for the research were the Google Scholar, SciELO, ScienceDirect, Taylor & Francis and Web of Science. The study counted on 27 articles to better exemplify these points, being 11 focused on the industrial sector and 16 on the services sector. It was evident that in both sectors the variability of the process and its waste were reduced, by eliminating non-value-added activities, improving process quality, productivity, efficiency, the service provided, increasing customer satisfaction, reducing costs and generating savings. It has been found that Lean Six Sigma is a versatile tool that can be adapted and applied in any segment, allowing potential opportunities for new research and applications.

  20. Acquisition of noun derivation in Estonian and Russian L1

    Directory of Open Access Journals (Sweden)

    Reili Argus

    2018-04-01

    Full Text Available Acquisition of derivation is not a well-studied area in first language research and a comparative approach to the acquisition of derivation in different languages doesn’t exist. There is no information on how a child acquires derivation in a language with a rich and regular system of derivational patterns, or in a language where derivation is productive, but the system of derivational patterns is opaque. According to general ideas of complexity in a language, the child should start to use simplex stems first and, only after that, complex ones, that is, complexity should increase in the course of acquisition. Our paper is intended to address these issues, based on longitudinal child data from typologically different languages, Estonian and Russian. The results revealed significant differences in the acquisition of noun derivation in the two languages under observation. The system of noun derivation is acquired at a faster pace in Russian, while Estonian children have far fewer noun derivatives in their speech and they use different derivation suffixes with less regularity. Even so, the so-called building block model may be applied for both languages only partially.

  1. Renewable energy sources and Estonian national interests

    International Nuclear Information System (INIS)

    Veski, Rein

    2002-01-01

    There is only one national level document, The Long-term National Development Plan for the Fuel and Energy sector, regulating the development of renewable energy for Estonia. It was approved by the Parliament (Riigikogu) in 1998. This document planned a 2/3 (66,7%) increase in the share of renewable (according to the document: peat, biofuels and other renewables) to the year 2010 against 1996. At the same time a decrease of the share of domestic oil shale was planned 1/5 to the year 2010 against 1995. That means the use of domestic energy sources, both renewable and non-renewable, will decrease by 16,8% altogether. In reality the rapid projected growth of renewables in Estonia (+66,7% between 1996 and 2010) was changed with decrease of 20% by 2000. So the security of supply must shift to the first place in Estonia. It is also an issue of national sovereignty. Estonia is rich in renewable energy sources, mainly in wood, peat and wind, to achieve the goals set in the National Development Plan. Forest resources amount 352,7, total felling 6,44, allowed felling 7,81 million cubic meters solid volume in 2000. The future of fuel peat usage in Estonia is uncertain, as most of the EU member states, which have burned up their peat resources and/or drained their mires do not consider peat as a renewable fuel. Obviously Estonia has to explain its opinion about the renewability of its resources. Although progress is needed in all directions of additional use of all renewable energy sources in tactical consideration finance must be directed first to guarantee better use of wastes of woodworking and timber industry

  2. Problems of contemporary ecology. Temporal changes in Estonian nature and environment

    International Nuclear Information System (INIS)

    Frey, T.

    1997-01-01

    This conference was held 8-9 May 1997 at Tartu, Estonia. The proceedings of the 7. Estonian Conference in Ecology contain the results of mostly original research in environmental science, conservation and natural philosophy

  3. [Marge Rennit. Eesti muuseumid / Estonian museums] / Tapio Mäkeläinen

    Index Scriptorium Estoniae

    Mäkeläinen, Tapio

    2009-01-01

    Tutvustus: Eesti muuseumid = Estonian museums / [Eesti Muuseumiühing ; koostaja Marge Rennit ; tõlkija Tiina Mällo ; toimetaja Ivi Tammaru ; eessõna: Piret Õunapuu ; kujundaja Marek Allvee]. Tallinn : Oomen, 2008

  4. SAS paneb Estonian Airi kiirmüüki / Gert D. Hankewitz

    Index Scriptorium Estoniae

    Hankewitz, Gert D.

    2009-01-01

    Majandusraskustes lennufirma SAS kavatseb loobuda osalustest kõigis lennufirmades, mis ei sobi kokku nende uue tegevuskavaga. Majandus- ja kommunikatsiooniminister Juhan Parts arvab, et riik peaks leidma Estonian Airile kodumaised partnerid

  5. The police, social services and psychiatry cooperation in Denmark--a new model of working practice between governmental sectors. A description of the concept, process, practice and experience.

    Science.gov (United States)

    Sestoft, D; Rasmussen, M F; Vitus, K; Kongsrud, L

    2014-01-01

    In 2004 a new model of working practice between three public sectors, the local Police Department, Social Services and Psychiatry/Mental Health Services (PSP) was introduced in the municipality of Frederiksberg, Denmark. The aim of this cooperation was to enhance support to vulnerable citizens, who do not belong solely to one of the three sectors and thereby often get lost in the system. The PSP cooperation was introduced to ensure that relevant information concerning vulnerable citizens was shared between the three sectors and to improve collaboration between the sectors involved in order to provide the needed support to the individual citizen. Due to the success of the PSP cooperation in Frederiksberg, the PSP model was implemented by law in Denmark in 2009. In order to evaluate the model, a qualitative study based on structured interviews, focus group discussions and observations, was performed in four selected municipalities in Denmark: Frederiksberg, Odense, Amager and Esbjerg. The evaluation was undertaken by the Danish National Centre for Social Research. It is concluded that the PSP cooperation draws attention to marginalized groups of citizens and helps to prevent social downfall and crime. Participants of the PSP cooperations further highlight positive changes in the cooperation between the involved sectors, which is thought to further improve the support to vulnerable citizens and thereby enhance both prevention and follow up of cases. Furthermore, the recommendations drawn from the evaluation are to adapt PSP cooperations to local conditions, avoid unnecessary red-tape, keep a constant focus on citizens' ethics, as well as involve the frontline workers in the individual sectors, i.e. those who are actually in contact with marginalized citizens. Copyright © 2014 Elsevier Ltd. All rights reserved.

  6. Opening the black box of transfer systems in public sector health services in a Western state in India.

    Science.gov (United States)

    Purohit, Bhaskar; Martineau, Tim; Sheikh, Kabir

    2016-08-22

    Limited research on Posting and Transfer (P&T) policies and systems in the public sector health services and the reluctance for an open debate on the issue makes P&T as a black box. Limited research on P&T in India suggests that P&T policies and systems are either non-existent, weak, poorly implemented or characterized by corruption. Hence the current study aimed at opening the "black box" of P&T systems in public sector health services in India by assessing the implementation gaps between P&T policies and their actual implementation. This was a qualitative study carried out in Department of Health, in a Western State in India. To understand the extant P&T policies, a systems map was first developed with the help of document review and Key Informant (KI) Interviews. Next systems audit was carried out to assess the actual implementation of transfer policies by interviewing Medical Officers (MOs), the group mainly affected by the P&T policies. Job histories were constructed from the interviews to understand transfer processes like frequencies of transfers and to assess if transfer rules were adhered. The analysis is based on a synthesis of document review, 19 in-depth interviews with MOs working with state health department and five in-depth interviews with Key Informants (KIs). Framework analysis approach was used to analyze data using NVIVO. The state has a generic transfer guideline applicable to all government officers but there is no specific transfer policy or guideline for government health personnel. The generic transfer guidelines are weakly implemented indicating a significant gap between policy and actual implementation. The formal transfer guidelines are undermined by a parallel system in which desirable posts are attained, retained or sometimes given up by the use of political connections and money. MOs' experiences of transfers were marked by perceptions of unfairness and irregularities reflected through interviews as well as the job histories. The

  7. Wildfire policy and management in England: an evolving response from Fire and Rescue Services, forestry and cross-sector groups.

    Science.gov (United States)

    Gazzard, Rob; McMorrow, Julia; Aylen, Jonathan

    2016-06-05

    Severe wildfires are an intermittent problem in England. The paper presents the first analysis of wildfire policy, showing its halting evolution over two decades. First efforts to coordinate wildfire management came from local fire operation groups, where stakeholders such as fire services, land owners and amenity groups shared knowledge and equipment to tackle the problem. A variety of structures and informal management solutions emerged in response to local needs. Knowledge of wildfire accumulated within regional and national wildfire forums and academic networks. Only later did the need for central emergency planning and the response to climate change produce a national policy response. Fire statistics have allowed wildfires to be spatially evidenced on a national scale only since 2009. National awareness of wildfire was spurred by the 2011 fire season, and the high-impact Swinley Forest fire, which threatened critical infrastructure and communities within 50 miles of London. Severe wildfire was included in the National Risk Register for the first time in 2013. Cross-sector approaches to wildfire proved difficult as government responsibility is fragmented along the hazard chain. Stakeholders such as the Forestry Commission pioneered good practice in adaptive land management to build fire resilience into UK forests. The grass-roots evolution of participatory solutions has also been a key enabling process. A coordinated policy is now needed to identify best practice and to promote understanding of the role of fire in the ecosystem.This article is part of a themed issue 'The interaction of fire and mankind'. © 2016 The Author(s).

  8. Environmental tax on products and services based on their carbon footprint: A case study of the pulp and paper sector

    International Nuclear Information System (INIS)

    Gemechu, E.D.; Butnar, I.; Llop, M.; Castells, F.

    2012-01-01

    The main aim of this work is to define an environmental tax on products based on their carbon footprint. We examine the relevance of life cycle analysis (LCA) and environmentally extended input–output analysis (EIO) as methodological tools for identifying the emission intensities on which the tax is based. The price effects of the tax and the policy implications of considering non-CO 2 greenhouse gases (GHG) are also analyzed. The results from the case study on pulp production show that the environmental tax rate based on LCA (1.8%) is higher than both EIO approaches (0.8 and 1.4% for product and industry, respectively), but they are of the same order of magnitude. Although LCA is more product specific and provides a more detailed analysis, we recommend EIO as a more relevant approach to applying an economy-wide environmental tax. If an environmental tax were applied to non-CO 2 GHG instead to CO 2 alone, the tax would greatly affects sectors such as agriculture, mining of coal, extraction of peat, and food. Therefore, it is worthwhile for policy-makers to pay attention to the implications of considering either a CO 2 tax or a global GHG emissions tax in order to make their policy measures effective and meaningful. - Highlights: ► Carbon footprints of products and services are modeled using EIO and LCA. ► Environmental taxes are introduced based on the estimated emission intensities. ► The effect of excluding non-GHG and its policy implications is discussed. ► Emission intensity and environmental tax are higher in LCA than EIO for the analyzed case study of pulp and paper production. ► EIO is more relevant than LCA for economy wide environmental tax application.

  9. Effects of climate change on the delivery of soil-mediated ecosystem services within the primary sector in temperate ecosystems: a review and New Zealand case study.

    Science.gov (United States)

    Orwin, Kate H; Stevenson, Bryan A; Smaill, Simeon J; Kirschbaum, Miko U F; Dickie, Ian A; Clothier, Brent E; Garrett, Loretta G; van der Weerden, Tony J; Beare, Michael H; Curtin, Denis; de Klein, Cecile A M; Dodd, Michael B; Gentile, Roberta; Hedley, Carolyn; Mullan, Brett; Shepherd, Mark; Wakelin, Steven A; Bell, Nigel; Bowatte, Saman; Davis, Murray R; Dominati, Estelle; O'Callaghan, Maureen; Parfitt, Roger L; Thomas, Steve M

    2015-08-01

    Future human well-being under climate change depends on the ongoing delivery of food, fibre and wood from the land-based primary sector. The ability to deliver these provisioning services depends on soil-based ecosystem services (e.g. carbon, nutrient and water cycling and storage), yet we lack an in-depth understanding of the likely response of soil-based ecosystem services to climate change. We review the current knowledge on this topic for temperate ecosystems, focusing on mechanisms that are likely to underpin differences in climate change responses between four primary sector systems: cropping, intensive grazing, extensive grazing and plantation forestry. We then illustrate how our findings can be applied to assess service delivery under climate change in a specific region, using New Zealand as an example system. Differences in the climate change responses of carbon and nutrient-related services between systems will largely be driven by whether they are reliant on externally added or internally cycled nutrients, the extent to which plant communities could influence responses, and variation in vulnerability to erosion. The ability of soils to regulate water under climate change will mostly be driven by changes in rainfall, but can be influenced by different primary sector systems' vulnerability to soil water repellency and differences in evapotranspiration rates. These changes in regulating services resulted in different potentials for increased biomass production across systems, with intensively managed systems being the most likely to benefit from climate change. Quantitative prediction of net effects of climate change on soil ecosystem services remains a challenge, in part due to knowledge gaps, but also due to the complex interactions between different aspects of climate change. Despite this challenge, it is critical to gain the information required to make such predictions as robust as possible given the fundamental role of soils in supporting human well

  10. DIAGNOSIS OF TICS IN THE SMALLS OF THE CITY OF SAN LUIS POTOSÍ IN THE FOOD AND BEVERAGE SECTOR FOR THE DISSEMINATION OF ITS SERVICES

    Directory of Open Access Journals (Sweden)

    Dubelza B. Oliva-Garza

    2017-07-01

    Full Text Available In recent years information and communication technologies are present in all sectors of our lives and the food and drink sector is no exception, so a diagnosis was made in this area in small and medium enterprises in the city of San Luis Potosí in the areas for the management and dissemination of their services, as they are currently at a disadvantage in front of large restaurant chains that have mobile applications, web pages and other applications. The research design applied is descriptive. Thirty-two MSMEs from the food and beverage sector in the city of San Luis Potosí were affiliated with the National Chamber of the restaurant and food industry (Canirac. The variables that were taken into consideration are: Use of computer equipment, ICT specialists, Internet access and use, Social Media, Electronic Commerce. The study found that most SMEs in the restaurant sector, use the social network Facebook as a means of disseminating services and promotions, However, they do not use all the potential that the social tool provides them, due to the lack of knowledge and lack of preparation to interact better with their customers and suppliers. In addition, most of the sample has the need to advertise through electronic means, through mobile phone applications.

  11. Contribution of the private sector healthcare service providers to malaria diagnosis in a prevention of re-introduction setting.

    Science.gov (United States)

    Fernando, Sumadhya Deepika; Dharmawardana, Priyani; Epasinghe, Geethanee; Senanayake, Niroshana; Rodrigo, Chaturaka; Premaratne, Risintha; Wickremasinghe, Rajitha

    2016-10-18

    Sri Lanka is currently in the prevention of re-introduction phase of malaria. The engagement of the private sector health care institutions in malaria surveillance is important. The purpose of the study was to determine the number of diagnostic tests carried out, the number of positive cases identified and the referral system for diagnosis in the private sector and to estimate the costs involved. This prospective study of private sector laboratories within the Colombo District of Sri Lanka was carried out over a 6-month period in 2015. The management of registered private sector laboratories was contacted individually and the purpose of the study was explained. A reporting format was developed and introduced for monthly reporting. Forty-one laboratories were eligible to be included in the study and 28 participated by reporting data on a monthly basis. Excluding blood bank samples and routine testing for foreign employment, malaria diagnostic tests were carried out on 973 individuals during the 6-month period and nine malaria cases were identified. In 2015, a total of 36 malaria cases were reported from Sri Lanka. Of these, 24 (67 %) were diagnosed in the Colombo District and 50 % of them were diagnosed in private hospitals. An equal number of cases were diagnosed from the private sector and government sector in the Colombo District in 2015. The private sector being a major contributor in the detection of imported malaria cases in the country should be actively engaged in the national malaria surveillance system.

  12. The Adaptation of the Motivation to Lead Instrument to the Estonian Military Context

    Directory of Open Access Journals (Sweden)

    Antek Kasemaa

    2016-03-01

    Full Text Available Purpose: This study is a contribution to the validation of the Motivation to Lead (MTL scale proposed by Chan and Drasgow (2001 in order to measure three types of motivation to be a leader: affective, social-normative and calculative. This research examines the psychometrical properties of the MTL scale in the Estonian context.Methodology: The sample of 517 military and non-military individuals from the Estonian Defence Forces, Estonian Police and students from Tallinn University participated in the study. The original MTL scale was expanded by with the addition of ideological and patriotic dimensions proposed by Amit and colleagues (2007. The factorial structure of the MTL Scale was analysed by using exploratory and confirmatory factor analysis (respectively N = 170 and N = 347.Findings: The results confirmed that both three- and five- component MTL scales are applicable in the Estonian context; the pool of 35 items was reduced into 25 items with good internal reliability. Moreover, the results showed correlations between leadership self-efficacy and MTL components,and differences between leaders’ and non-leaders’ MTL. The results indicate that the MTL scale can be a reliable and useful instrument to measure leadership motivation in the Estonian military context.Originality: This study is the first to adapt the MTL scale to the Estonian context. In addition, it examines the validity of ideological and patriotic MTL as part of the general MTL construct outside of the Israeli samples.

  13. Identification the intangibles arising from investments in prevention of occupational risks and their perception in SMEs. Implications in the service sector and the servitization

    Directory of Open Access Journals (Sweden)

    Máximo Cortés

    2014-04-01

    Full Text Available Purpose: Based on the concept of Intellectual Capital and the analysis of component elements, the study aims to identify potential intangibles arising from investments in prevention of occupational risks, analyzing if adequate preventive management helps to increase the value of the company, and establishing a comparative analysis of the industrial and service companies in order to observe specifications for each case. Besides the impact and implications arising thereon due to increased outsourcing and servitization processes in business are determined. Design/methodology: Analysis of the concept and components of Intellectual Capital, intangible generated on preventive action and indicators. Study of the relevant factors servitización and outsourcing, and implications with prevention. Empirical study: Initial study and further study. A comparative analysis considers their impact on the industrial sector relative to the service sector. Analysis of results and conclusions. Findings: This article determines if adequate preventive management helps to improve the image and increase the value of the company. The possible application of the components of Intellectual Capital with respect to intangibles generated in the prevention of occupational hazards is established, outlining the indicators to measure the generation of intangibles in preventive activities.Using both the initial and then further studies, the opinions and evaluation of entrepreneurs in Madrid can be assessed. A comparative analysis considers their impact on the industrial sector relative to the service sector, their particular characteristics, and the observed trend in the awareness of the benefits of prevention, in addition to establishing implications for the progressive increase servitization and outsourcing activities. Originality / Value: The paper provides information and interpretations which confirmed the importance of risk prevention as an intangible asset and a profitable

  14. An Assessment of Positive Organizational Behavior in Service Sector of Pakistan: Role of Organization Based Self-Esteem and Global Self-Esteem

    OpenAIRE

    Wafa Khurram; Kamariah Bte Ismail; Syed Khurram Ali Jafri; Khairiah Soehod

    2013-01-01

    This study is an attempt to investigate prevalence of positive organizational behavior in the organizations in the service sector of Pakistan. We tested effects of organization based self-esteem, role stressors (role conflict, role overload and role ambiguity), leader-member exchange and perceived organizational support on positive organizational behavior as well as mediation of organization-based-self-esteem in this regard. Moreover, moderation of global self-esteem was also estimated in rel...

  15. Diagnosis of environmental marketing goods and services in the forestry sector Diagnóstico do marketing ambiental de bens e serviços do setor florestal

    OpenAIRE

    Erlon Barbosa Valdetaro; Mayra Luiza Marques da Silva Binoti; Daniel Brianezi; Laércio Antônio Gonçalves Jacovine

    2012-01-01

    It was collected and subsequent analysed advertisements and advertising campaigns for companies of forest products and services in nine magazines and 91websites of the forest sector, seeking for advertising and marketing actions that had some kind of environmental appeal as environmental terms, symbols with environmental appeal, certification seal and image with environmental appeal. The “environmental term” is present in 85,9% of 157 forest advertisements from different segments. Th...

  16. The Danish Perspective of Energy Internet: From Service-oriented Flexibility Trading to Integrated Design, Planning and Operation of Multiple Cross-sectoral Energy Systems

    DEFF Research Database (Denmark)

    You, Shi; Jin, Lin; Hu, Junjie

    2015-01-01

    Motivated by the success of internet technologies, energy internet, also referred as web-based smart grid (SG) or SG 2.0, is expected to offer innovative applications based on advanced connectivity and intelligent management of distributed energy resources (DER), systems and services with a strong...... two important subjects of the energy internet from the Danish perspective, i.e., service-oriented flexibility trading and integrated design, planning and operation of multiple cross-sectoral energy systems. Both elements are anticipated to bring in new business opportunities and challenges...

  17. Expanding Global Production Networks: The emergence, evolution and the developmental impact of the offshore service sector in the Philippines

    NARCIS (Netherlands)

    Kleibert, J.M.

    2015-01-01

    Contemporary globalisation is characterised by an expansion of global production networks in services. Developments in information and communications technology have enabled the relocation of services across national borders, or, the offshoring of services. This has had profound implications for

  18. Trace metal emissions from the Estonian oil shale fired power

    DEFF Research Database (Denmark)

    Aunela-Tapola, Leena A.; Frandsen, Flemming; Häsänen, Erkki K.

    1998-01-01

    a two-fraction particle sampling and subsequent absorption of the gaseous fraction. The analyses were principally performed with ICP-MS techniques. The trace metal contents of Estonian oil shale were found to be in the same order of magnitude as of coal on average. The high total particle concentrations...... in the flue gases of the studied oil shale plant contribute, however, to clearly higher total trace metal emission levels compared to modern coal fired power plants. Although the old electrostatic precipitators in the plant have been partly replaced by state-of-the-art electrostatic precipitators......, significant portions of some heavy metals (e.g., Hg, Cd, As and Pb) were found in the absorption liquids of the sampling line, indicating the presence of either vaporous metal species or metals condensed on very small particles in the flue gases. The experimental results were interpreted by theoretical...

  19. Identifying the export trade barriers of the business services sector in South Africa / Dorothea Leedia van der Linde

    OpenAIRE

    Van der Linde, Dorothea Leedia

    2012-01-01

    A service can be traded either directly between a consumer and provider of the service or a service can serve as an input into the manufacturing of various products and other services that are traded. Trade in services has therefore become an essential part of global trade and contributes significantly to global, as well as South African economic growth, development and productivity. Service trade has furthermore been growing at a greater rate than trade in manufactured goods. The growth of s...

  20. An Evaluation of the Persistence of Blat in Post-Soviet Societies: a Case Study of Ukraine’s Health Services Sector

    Directory of Open Access Journals (Sweden)

    Colin C Williams

    2015-12-01

    Full Text Available The use of personal connections to gain preferential access to goods and services and circumvent formal procedures exists in all countries to varying degrees. In this paper, the aim is to evaluate critically the continuing widespread positive depiction of this practice as a form of friendly help. Studying the health services sector in the city of Mykolayiv in Ukraine, this practice known as blat, widely used in Soviet societies to gain access to goods and services, is shown to persist in post-Soviet market societies but to have transformed. Those possessing connections and access to health services now increasingly view such access-assets as commodities to sell rather than provide them as non-monetised friendly favours. The outcome is a call for blat to be re-theorised more negatively as an exemplar of the darker side of social capital, and for a policy shift from doing nothing to seeking its eradication.

  1. Early vocabulary in full term and preterm Estonian children.

    Science.gov (United States)

    Schults, Astra; Tulviste, Tiia; Haan, Elis

    2013-09-01

    Preterm birth is considered to be a high risk factor for child development and early vocabulary can be used as an indicator for later development. The aim of the present study is to compare the size of early vocabulary, proportional use of different word categories, and mean length of utterance (henceforth MLU) of preterm and full term children. The sample consisted of 40 preterm (corrected ages 16-25 months) and two matched groups of full term children. First full term group consisted of 120 children who were matched by age and gender. Second full term group consisted of 109 children who were matched by age, gender and size of productive vocabulary. The data for this study were gathered using the Estonian adaptation of MacArthur-Bates Communicative Development Inventory: Words and Sentences. Full term children who were matched by age and gender had larger vocabulary as compared to the preterm children's vocabulary (U = 1758.5, p = 0.01). Poisson regression yielded that age, gender, and preterm birth explained significantly the variance in the vocabulary size. Poisson regressions showed that all three variables explained significantly variance in proportional use of social terms and predicates. Age had significant effect for proportional use of common nouns. Age and preterm birth had a significant effect on the proportional use of function words. MLU was shorter in preterm than in full term children (U = 1125.0, p = 0.002). Estonian preterm children's vocabulary is slightly smaller than full term children's vocabulary. There is a difference in the proportions of word categories used, as preterm children use more social terms, and less predicates, and function words. Copyright © 2013 Elsevier Ltd. All rights reserved.

  2. The Problems of Estonian R&D and Innovation Strategy and the Demand-Side Innovation Policies

    Directory of Open Access Journals (Sweden)

    Tõnu Roolaht

    2012-12-01

    Full Text Available The second larger Estonian R&D and Innovation Strategy ‘Knowledge-based Estonia 2007-2013’ is aimed at continuing the advancement of research and development efforts towards an innovative knowledge-based society and economic system in Estonia. Fostering of knowledge-based high-tech industries is seen as paramount for retaining country’s competitive advantage. However, the mid-term evaluations indicate that several goals of the strategy might not be achievable by 2013. In fact, the policy measures have been much more successful in developing scientific research, as indicated by increased international publication, number of patents, and number of researchers and engineers. The advances in development of high-tech products and services through innovations are noticeable but less prominent. The purpose of this study is to suggest the role for demand-side innovation policies in helping to advance commercial development and innovation

  3. Work-related threats and violence in human service sectors: The importance of the psycho-social work environment examined in a multilevel prospective study.

    Science.gov (United States)

    Andersen, Lars Peter; Hogh, Annie; Biering, Karin; Gadegaard, Charlotte Ann

    2018-01-01

    Threats and violence at work are major concerns for employees in many human service sectors. The prevention of work-related violence is a major challenge for employees and management. The purpose of this study was to identify prospective associations between psycho-social work environment and work-related threats and violence in four high risk human service sectors. Questionnaire data was collected from 3011 employees working at psychiatric wards, in the elder sector, in the Prison and Probation Service and at Special Schools. Associations between psycho-social work environment and work-related violence and threats were then studied using a one-year follow-up design and multilevel logistic regression analyses. The analyses showed that quantitative demands, high emotional demands, low level of influence over own work-situation, low predictability, low rewards at work, low role clarity, many role conflicts, many work-family conflicts and low organizational justice had statistically significant associations with high levels of work-related threats. Furthermore, high emotional demands, low predictability, low role clarity, many role conflicts, many work-family conflicts, low supervisor quality and low support from nearest supervisor had statistically significant associations with high levels of work-related violence. Finally, across the four sectors both similar and different associations between psycho-social work environment and work-related violence and threats were found. The results of the study underline the importance of including the psycho-social work environment as a supplement to existing violence prevention methods and interventions aimed at reducing work-related violence and threats.

  4. Can working with the private for-profit sector improve utilization of quality health services by the poor? A systematic review of the literature

    Science.gov (United States)

    Patouillard, Edith; Goodman, Catherine A; Hanson, Kara G; Mills, Anne J

    2007-01-01

    Background There has been a growing interest in the role of the private for-profit sector in health service provision in low- and middle-income countries. The private sector represents an important source of care for all socioeconomic groups, including the poorest and substantial concerns have been raised about the quality of care it provides. Interventions have been developed to address these technical failures and simultaneously take advantage of the potential for involving private providers to achieve public health goals. Limited information is available on the extent to which these interventions have successfully expanded access to quality health services for poor and disadvantaged populations. This paper addresses this knowledge gap by presenting the results of a systematic literature review on the effectiveness of working with private for-profit providers to reach the poor. Methods The search topic of the systematic literature review was the effectiveness of interventions working with the private for-profit sector to improve utilization of quality health services by the poor. Interventions included social marketing, use of vouchers, pre-packaging of drugs, franchising, training, regulation, accreditation and contracting-out. The search for published literature used a series of electronic databases including PubMed, Popline, HMIC and CabHealth Global Health. The search for grey and unpublished literature used documents available on the World Wide Web. We focused on studies which evaluated the impact of interventions on utilization and/or quality of services and which provided information on the socioeconomic status of the beneficiary populations. Results A total of 2483 references were retrieved, of which 52 qualified as impact evaluations. Data were available on the average socioeconomic status of recipient communities for 5 interventions, and on the distribution of benefits across socioeconomic groups for 5 interventions. Conclusion Few studies provided

  5. Can working with the private for-profit sector improve utilization of quality health services by the poor? A systematic review of the literature

    Directory of Open Access Journals (Sweden)

    Hanson Kara G

    2007-11-01

    Full Text Available Abstract Background There has been a growing interest in the role of the private for-profit sector in health service provision in low- and middle-income countries. The private sector represents an important source of care for all socioeconomic groups, including the poorest and substantial concerns have been raised about the quality of care it provides. Interventions have been developed to address these technical failures and simultaneously take advantage of the potential for involving private providers to achieve public health goals. Limited information is available on the extent to which these interventions have successfully expanded access to quality health services for poor and disadvantaged populations. This paper addresses this knowledge gap by presenting the results of a systematic literature review on the effectiveness of working with private for-profit providers to reach the poor. Methods The search topic of the systematic literature review was the effectiveness of interventions working with the private for-profit sector to improve utilization of quality health services by the poor. Interventions included social marketing, use of vouchers, pre-packaging of drugs, franchising, training, regulation, accreditation and contracting-out. The search for published literature used a series of electronic databases including PubMed, Popline, HMIC and CabHealth Global Health. The search for grey and unpublished literature used documents available on the World Wide Web. We focused on studies which evaluated the impact of interventions on utilization and/or quality of services and which provided information on the socioeconomic status of the beneficiary populations. Results A total of 2483 references were retrieved, of which 52 qualified as impact evaluations. Data were available on the average socioeconomic status of recipient communities for 5 interventions, and on the distribution of benefits across socioeconomic groups for 5 interventions

  6. Can working with the private for-profit sector improve utilization of quality health services by the poor? A systematic review of the literature.

    Science.gov (United States)

    Patouillard, Edith; Goodman, Catherine A; Hanson, Kara G; Mills, Anne J

    2007-11-07

    There has been a growing interest in the role of the private for-profit sector in health service provision in low- and middle-income countries. The private sector represents an important source of care for all socioeconomic groups, including the poorest and substantial concerns have been raised about the quality of care it provides. Interventions have been developed to address these technical failures and simultaneously take advantage of the potential for involving private providers to achieve public health goals. Limited information is available on the extent to which these interventions have successfully expanded access to quality health services for poor and disadvantaged populations. This paper addresses this knowledge gap by presenting the results of a systematic literature review on the effectiveness of working with private for-profit providers to reach the poor. The search topic of the systematic literature review was the effectiveness of interventions working with the private for-profit sector to improve utilization of quality health services by the poor. Interventions included social marketing, use of vouchers, pre-packaging of drugs, franchising, training, regulation, accreditation and contracting-out. The search for published literature used a series of electronic databases including PubMed, Popline, HMIC and CabHealth Global Health. The search for grey and unpublished literature used documents available on the World Wide Web. We focused on studies which evaluated the impact of interventions on utilization and/or quality of services and which provided information on the socioeconomic status of the beneficiary populations. A total of 2483 references were retrieved, of which 52 qualified as impact evaluations. Data were available on the average socioeconomic status of recipient communities for 5 interventions, and on the distribution of benefits across socioeconomic groups for 5 interventions. Few studies provided evidence on the impact of private sector

  7. Facilitators and barriers to participation of private sector health facilities in government-led schemes for maternity services in India: a qualitative study.

    Science.gov (United States)

    Yadav, Vikas; Kumar, Somesh; Balasubramaniam, Sudharsanam; Srivastava, Ashish; Pallipamula, Suranjeen; Memon, Parvez; Singh, Dinesh; Bhargava, Saurabh; Sunil, Greeshma Ann; Sood, Bulbul

    2017-06-22

    Despite provision of accreditation of private sector health providers in government-led schemes for maternity services in India, their participation has been low. This has led to an underutilisation of their presence, resources and expertise for providing quality maternal and newborn health services. This study explores the perception of various stakeholders on expectations, benefits, barriers and facilitators to private sector participation in government-led schemes-specifically Janani Suraksha Yojana (JSY)-for maternity service delivery. Narrative-based qualitative study. Face-to-face in-depth interviews were conducted with study participants. The interviews were transcribed, translated and analysed using a reflexive and inductive approach to allow codes, categories and themes to emerge from within the data. Private obstetricians, government health officials and FOGSI (Federation of Obstetrics and Gynaecological Societies of India) members, Jharkhand and Uttar Pradesh, India. Eighteen purposefully selected private obstetricians from 9 cities across states of Uttar Pradesh and Jharkhand, 11 government health officials and 2 FOGSI members. The major factors serving as barriers to participation of private practitioners in JSY-which emerged on thematic analysis-were low reimbursement amounts, delayed reimbursements, process of interaction with the government and administrative issues, previous experiences and trust deficit, lack of clarity on the accreditation process and patient-level barriers. On the other hand, factors which were facilitators to participation of private practitioners were ease of process, better communication, branding, motivation of increasing clientele as well as satisfaction of doing social service. Factors such as financial processes and administrative delays, mistrust between the stakeholders, ambiguity in processes, lack of transparency and lack of ease in the process of empanelment of private sector are hindering effective public

  8. Innovative work behaviour in knowledge-intensive public sector organizations: the case of supervisors in the Netherlands fire services

    NARCIS (Netherlands)

    Bos-Nehles, Anna Christina; Bondarouk, Tatiana; Nijenhuis, Koen

    2017-01-01

    Studying innovative employee behaviours within knowledge-intensive public sector organizations (KIPSOs) might seem an odd thing to do given the lack of competitive pressures, the limited identification of the costs and benefits of innovative ideas and the lack of opportunities to incentivize

  9. Public–private partnerships in basic service delivery: impact on the poor, examples from the water sector in India

    NARCIS (Netherlands)

    M.P. van Dijk (Meine Pieter)

    2008-01-01

    textabstractWhat is the theory behind Public–Private Partnerships (PPPs)? In this contribution PPPs are defined as private sector involvement, where a public and a private partner share the risks related to the necessary investments. Besides complementarity, the other factors contributing to the

  10. Evaluating environmental policy integration and policy coherence across service sectors: The case of South Africa’s inland water biodiversity

    CSIR Research Space (South Africa)

    Funke, Nicola S

    2009-01-01

    Full Text Available are ecologically intact and 54% of main river types outside of or bordering protected areas are critically endangered. This article reviews the Water Research Commission (WRC) project that has facilitated the development of cross-sector policy objectives to enable...

  11. The Effect of the 2008 War on Estonian Public Confidence in International Organisations: A Mixed Methods Study

    NARCIS (Netherlands)

    Moes, Jeroen; Melchior, Inge; Gugushvili, Alexi

    2014-01-01

    When the so-called 5 Day War between Russia and Georgia occurred in the summer of 2008, the Estonian public reaction was especially passionate. Two major explanations stem from the strong identification of Estonians with the situation of Georgia (post-Soviet state, small country, Russian

  12. Jäätmetega kimpus Estonian Cell annab muda põldudele kompostiks / Ulvar Käärt

    Index Scriptorium Estoniae

    Käärt, Ulvar, 1982-

    2007-01-01

    Kundas asuv Estonian Celli tehas jagab ümberkaudsetele talunikele jäätmetest lahtisaamiseks kompostimissegu. Seadused ei sätesta, kuidas Estonian Cellis tekkivaid jäätmeid töödelda. Kommenteerib Peeter Eek: Aasta läbi ei saa muda põllule viia

  13. Musical Practices and Methods in Music Lessons: A Comparative Study of Estonian and Finnish General Music Education

    Science.gov (United States)

    Sepp, Anu; Ruokonen, Inkeri; Ruismäki, Heikki

    2015-01-01

    This article reveals the results of a comparative study of Estonian and Finnish general music education. The aim was to find out what music teaching practices and approaches/methods were mostly used, what music education perspectives supported those practices. The data were collected using questionnaires and the results of 107 Estonian and 50…

  14. On the System of Place Name Signs in Estonian Sign Language

    Directory of Open Access Journals (Sweden)

    Liina Paales

    2011-05-01

    Full Text Available A place name sign is a linguistic-cultural marker that includes both memory and landscape. The author regards toponymic signs in Estonian Sign Language as representations of images held by the Estonian Deaf community: they reflect the geographical place, the period, the relationships of the Deaf community with hearing community, and the common and distinguishing features of the two cultures perceived by community's members. Name signs represent an element of signlore, which includes various types of creative linguistic play. There are stories hidden behind the place name signs that reveal the etymological origin of place name signs and reflect the community's memory. The purpose of this article is twofold. Firstly, it aims to introduce Estonian place name signs as Deaf signlore forms, analyse their structure and specify the main formation methods. Secondly, it interprets place-denoting signs in the light of understanding the foundations of Estonian Sign Language, Estonian Deaf education and education history, the traditions of local Deaf communities, and also of the cultural and local traditions of the dominant hearing communities. Both perspectives - linguistic and folkloristic - are represented in the current article.

  15. One Country, Two Polarised Audiences: Estonia and the Deficiency of the Audiovisual Media Services Directive

    Directory of Open Access Journals (Sweden)

    Andres Jõesaar

    2015-12-01

    Full Text Available This article argues that until recent times, the Estonian media policy has mainly been interpreted as an economic issue and it did not account for the strategic need to build a comprehensive media field to serve all groups in society. This has happened despite the fact the Estonian media policy is in line with the European Union (EU media policy, which should ensure freedom of information, diversity of opinion and media pluralism. Findings of the Estonian case study show that despite these noble aims, Estonia has two radically different information fields: one for Estonian speaking audiences and one for Russian speakers. Events in Ukraine have added to the democratic media policy paradigm a question of national security. Now it is a challenge for the policy makers to unite polarised media fields and how to minimise the impact of Russian propaganda. On the EU level, one supportive measure could be a revision of the Audiovisual Media Service Directive.

  16. Tough sell : forgetting and forgiving are not on the financial service sector's oil and gas investment agenda

    International Nuclear Information System (INIS)

    Georg, A.

    1999-01-01

    A review of the recovery from the year-long low on the oil-price cycle was presented, with special emphasis on the growth potential within the petroleum sector. Although the mood was optimistic at this year's Canadian Association of Petroleum Producers' annual Oil and Gas Investment Symposium, scrutiny from analysts and investors was severe. In today's dynamic market investors are less loyal and companies can no longer ride out the lows. When companies fell short of high investor expectations, they were faced with plunging stocks when investors left. This forced firms to sell assets or to merge with other, more solvent companies. It was noted that the oil and gas industry is among the best of any industrial sector in quality and standardization of disclosure. The advantage of this is that a high degree of disclosure reduces uncertainty which could benefit stock prices. 2 figs

  17. Genetic parameters for milk coagulation properties in Estonian Holstein cows.

    Science.gov (United States)

    Vallas, M; Bovenhuis, H; Kaart, T; Pärna, K; Kiiman, H; Pärna, E

    2010-08-01

    The objective of this study was to estimate heritabilities and repeatabilities for milk coagulation traits [milk coagulation time (RCT) and curd firmness (E(30))] and genetic and phenotypic correlations between milk yield and composition traits (milk fat percentage and protein percentage, urea, somatic cell count, pH) in first-lactation Estonian Holstein dairy cattle. A total of 17,577 test-day records from 4,191 Estonian Holstein cows in 73 herds across the country were collected during routine milk recordings. Measurements of RCT and E(30) determined with the Optigraph (Ysebaert, Frepillon, France) are based on an optical signal in the near-infrared region. The cows had at least 3 measurements taken during the period from April 2005 to January 2009. Data were analyzed using a repeatability animal model. There was substantial variation in milk coagulation traits with a coefficient of variation of 27% for E(30) and 9% for the log-transformed RCT. The percentage of variation explained by herd was 3% for E(30) and 4% for RCT, suggesting that milk coagulation traits are not strongly affected by herd conditions (e.g., feeding). Heritability was 0.28 for RCT and 0.41 for E(30), and repeatability estimates were 0.45 and 0.50, respectively. Genetic correlation between both milk coagulation traits was negligible, suggesting that RCT and E(30) have genetically different foundations. Milk coagulation time had a moderately high positive genetic (0.69) and phenotypic (0.61) correlation with milk pH indicating that a high pH is related to a less favorable RCT. Curd firmness had a moderate positive genetic (0.48) and phenotypic (0.45) correlation with the protein percentage. Therefore, a high protein percentage is associated with favorable curd firmness. All reported genetic parameters were statistically significantly different from zero. Additional univariate random regression analysis for milk coagulation traits yielded slightly higher average heritabilities of 0.38 and 0

  18. Examining the characteristics and managerial challenges of professional services: An empirical study of management consultancy in the travel, tourism, and hospitality sector

    OpenAIRE

    Brandon-Jones, Alistair; Lewis, Michael; Verma, Rohit; Walsman, Matthew C.

    2016-01-01

    This paper finds that OM’s ‘one-size-fits-all’ characterization of professional services, namely high levels of customer engagement, extensive customization, knowledge intensity, and low levels of capital intensity, does not hold when carrying out a ‘deep dive’ (to the best of our knowledge, a first in this area of OM) into consultancy in the US travel, tourism, and hospitality sector. We analyse mixed-method data (semi-structured interviews, focus groups, and a best-worst choice experimental...

  19. Determination of consumption biogenic solid fuels in the commercial sector, trade, services (tertiary sector). Final report; Ermittlung des Verbrauchs biogener Festbrennstoffe im Sektor Gewerbe, Handel, Dienstleistungen (GHD-Sektor). Endbericht

    Energy Technology Data Exchange (ETDEWEB)

    Viehmann, Cornelia; Westerkamp, Tanja; Schwenker, Andre; Schenker, Marian; Thraen, Daniela; Lenz, Volker [DBFZ Deutsches BiomasseForschungsZentrum gemeinnuetzige GmbH, Leipzig (Germany); Ebert, Marcel [Leipziger Institut fuer Energie GmbH (Ireland), Leipzig (DE)

    2012-07-01

    The policy has both national and European level ambitious program aimed at expansion of renewable energy and related to the reduction of greenhouse gas emissions. In the national action plan for renewable energy of the Federal Republic of Germany these goals are defined by 2020. The share of renewable energy in the provision of heat and cold should therefore rise from 6.6% to 15.5% of gross final energy consumption. According to the increasing importance of solar-thermal, near-surface and geothermal heat, the relative share of biomass is decreasing. However biomass makes with those listed in the national action plan with 79% an essential amount in regenerative heat market [BMU 2010]. For the pursuit of goals and reviews, the support measures and packages of measures which are initiated in this context, a regular and timely reporting on the development of the above objectives is mandatory. The diverse and growing reporting requirements such as in the EU directive on the promotion of renewable energy, require, however well-founded knowledge of the sector-specific energy consumption from renewable sources. While the data available for use of biogenic solid fuels in the sectors household and industry has improved significantly in recent years, for the sector commercial sector, trade, services (tertiary sector) reliable figures are still lacking. Against this background, the objective is to present study, in close cooperation with the Federal Environment Agency (UBA), the determination of the final energy consumption biogenic solid fuels in the tertiary sector in Germany for the year 2008. The basis is, in addition to the development of the current knowledge of the energy and heat consumption, the delimitation and characterization of the sector and the development of an extrapolation tools. The demand for this tool is its expandability and update possibility. From the industry-nonspecific and industry-specific input data can be derived, collecting for the extrapolation

  20. Compiling the Dictionary of Word Associations in Estonian: From scratch to the database

    Directory of Open Access Journals (Sweden)

    Ene Vainik

    2018-04-01

    Full Text Available The present paper describes the project titled “The Dictionary of Word Associations in Estonian” undertaken by the author at the Institute of the Estonian Language. The general aim of the Dictionary is to provide insights into Estonians’ common-sense mind. It is meant to be a tool of self-reflection for Estonian native speakers and a guide for the foreigners who are eager enough to make themselves familiar with the Estonian cultural patterns of thought. The Dictionary will be published online. The number of keywords was initially limited to approximately 800. Specific emphasis is given to the stage of data collection by implementing the principles of citizen science.

  1. Differentiation, context and teacher education: the changing profile of trainees on in-service initial teacher training programmes in the lifelong learning sector

    Directory of Open Access Journals (Sweden)

    Noel, Penny

    2009-01-01

    Full Text Available Analysis of initial teacher training (ITT student data relating to the University of Huddersfield part-time in-service Cert Ed/PGCE over a three-year period has revealed significant change in the make-up of trainee cohorts. There has been an increase in younger trainees and in trainees very new to teaching, although more experienced and older trainees do continue to enrol. There has also been a considerable shift in the balance of trainees away from further education (FE college staff. These changes have implications for those who manage and deliver teacher education for the sector. It remains of key importance that the curriculum is not experienced as overly ‘FE-college centric’ and that mentoring arrangements acknowledge the needs of trainees from diverse contexts. It is clear that in the delivery of ITT for the lifelong learning sector, increasingly, one size will not comfortably fit all. Within teacher education much emphasis is placed upon the role of differentiation in regard to trainee practice. The changing trainee profile identified requires that teacher education itself unambiguously models a differentiated approach – and, in relation to teacher education for the lifelong learning sector, differentiation must address workplace context.

  2. The Woman as Wolf (AT 409: Some Interpretations of a Very Estonian Folk Tale

    Directory of Open Access Journals (Sweden)

    Merili Metsvahi

    2013-12-01

    Full Text Available The article analyses tale type The Woman as Wolf, which is one of the most popular folk tales in the Estonian Folklore Archives and is represented there both in the form of a fairy tale and in the form of a legend. The vast majority of the versions of The Woman as Wolf were written down in the first part of the 20th century within Estonia and where recorded from Estonians. The article introduces the content of the tale, the origin of the first records from the early 19th century, and the dissemination area of the tale, which remains outside Western Europe: apart from the Estonian versions there are Sami, Karelian, Vepsian, Livonian, Latvian, Lithuanian, Russian, Ukrainian and Belarusian versions. While in almost all the Estonian versions the main protagonist is transformed into a wolf, in most of the versions written down in other areas and ethnic groups, another animal or bird replaces the wolf. The author is of the opinion that the Finnic area is central to the distribution of the folk tale The Woman as Wolf. The animal the woman is transformed into in the plot would not have been a wolf in earlier times. The article provides an explanation why the wolf is predominant in Estonian written sources. For that purpose the ways in which the wolf and werewolf were perceived in earlier Estonian folk belief are introduced. At the end of the article interpretation of the folk tale is provided. The author states that the plot and some of the motifs found in this folk tale reflect the difficulties women had in submitting to the norms and values of patriarchal order within their society.

  3. The Woman as Wolf (AT 409: Some Interpretations of a Very Estonian Folk Tale

    Directory of Open Access Journals (Sweden)

    Merili Metsvahi

    2014-01-01

    Full Text Available The article analyses tale type The Woman as Wolf, which is one of the most popular folk tales in the Estonian Folklore Archives and is represented there both in the form of a fairy tale and in the form of a legend. The vast majority of the versions of The Woman as Wolf were written down in the first part of the 20th century within Estonia and where recorded from Estonians. The article introduces the content of the tale, the origin of the first records from the early 19th century, and the dissemination area of the tale, which remains outside Western Europe: apart from the Estonian versions there are Sami, Karelian, Vepsian, Livonian, Latvian, Lithuanian, Russian, Ukrainian and Belarusian versions. While in almost all the Estonian versions the main protagonist is transformed into a wolf, in most of the versions written down in other areas and ethnic groups, another animal or bird replaces the wolf. The author is of the opinion that the Finnic area is central to the distribution of the folk tale The Woman as Wolf. The animal the woman is transformed into in the plot would not have been a wolf in earlier times. The article provides an explanation why the wolf is predominant in Estonian written sources. For that purpose the ways in which the wolf and werewolf were perceived in earlier Estonian folk belief are introduced. At the end of the article interpretation of the folk tale is provided. The author states that the plot and some of the motifs found in this folk tale reflect the difficulties women had in submitting to the norms and values of patriarchal order within their society.

  4. MODELLING DICLOFENAC AND IBUPROFEN RESIDUES IN MAJOR ESTONIAN SEASIDE CITIES

    Directory of Open Access Journals (Sweden)

    Erki Lember

    2016-06-01

    Full Text Available A theoretical model was developed to model the fate of two common pharmaceutical residues: diclofenac and ibuprofen in eight Estonian seaside cities that discharge their wastewaters directly into the Baltic Sea. The consumption rates of the active ingredients of diclofenac and ibuprofen from 2006-2014 were analysed. A decrease of 19.9% for diclofenac consumption and an increase of 14.1% for ibuprofen were found. The fate of diclofenac and ibuprofen were modelled by considering the human metabolism removal rate for pharmaceuticals, the removal rate of diclofenac and ibuprofen in activated sludge wastewater treatment plants (WWTP and annual flow rates. An average decrease from 1 to 0.8 µg/l (decrease of 20% for diclofenac and an increase from 11.4 to 13.4 µg/l (increase of 14.9% for ibuprofen for the concentration in the effluents of the WWTP were modelled. The model gives us a good overview about the theoretical concentrations of pharmaceutical residues in the environment and is helpful for evaluating environmental impacts.

  5. Chernobyl is still haunting us. Radionuclides in Estonian mushrooms

    International Nuclear Information System (INIS)

    Martin, J.; Vilde, R.; Martin, L.; Aaspollu, J.; Tekko, S.

    1993-01-01

    The disaster that happened at the Chernobyl nuclear power station in 1986 caused a sharp rise in radioactive pollution over an extensive area in the region of the Baltic Sea. To estimate the distribution and the concentration of Cs-137 and Sr-90 in Estonian ecosystems, samples of mushrooms, mosses, lichens and the upper horizons of soil were gathered from 63 test sites during 1991. We were particularly interested in the amounts of radionuclides in mushrooms because these are used as food by people. Dangerously high radionuclide concentrations were found in mushrooms gathered in North-East Estonia. Heightened concentrations were registered here and there all over the territory of Estonia, especially in mushrooms gathered in Central and South-Western Estonia. The Cs-137 content in mushrooms depends on its content in other components of the ecosystems, first and foremost on the concentrations of radiocaesium in mosses and litter, which, therefore, can be used as indicators in prognostication the radioactive pollution of mushrooms in a certain region. As Cs-137 migrates between various ecosystem components, it is necessary to check the radioactivity of the forest products used for food for still a number of years to come. The Sr-90 level was low in all the ecosystem components examined. (author). 3 figs., 10 refs

  6. The figure of the teacher in Estonian school discourse

    Directory of Open Access Journals (Sweden)

    Ott Puumeister

    2014-10-01

    Full Text Available The article concerns itself with the figure of the teacher in Estonian society. We do not concentrate on the educational system as a whole, but on one specific and crucial element in this apparatus - the teacher. We begin by offering a brief historical overview of the conditions of pedagogues in the 20th century before moving on to describe the adoption of neo-liberal free market policies since the 1990s and the effects these policies had and still have on education. Our main concern is to understand the teacher as an actor in power relations; to achieve this understanding we have selected as our examples 1 surveillance techniques in school environment that have direct relations to the state and the market; and 2 the 2012 educational workers' strike that made it quite clear that the teachers have been fixed to a position of wage workers. The overall and more abstract aim of the paper is to think about the social role of the teacher in Estonia.

  7. Economic Impact of Childhood Psychiatric Disorder on Public Sector Services in Britain: Estimates from National Survey Data

    Science.gov (United States)

    Snell, Tom; Knapp, Martin; Healey, Andrew; Guglani, Sacha; Evans-Lacko, Sara; Fernandez, Jose-Luis; Meltzer, Howard; Ford, Tamsin

    2013-01-01

    Background: Approximately one in ten children aged 5-15 in Britain has a conduct, hyperactivity or emotional disorder. Methods: The British Child and Adolescent Mental Health Surveys (BCAMHS) identified children aged 5-15 with a psychiatric disorder, and their use of health, education and social care services. Service costs were estimated for each…

  8. Estonian Perceptions of Security: Not Only About Russia and the Refugees

    Directory of Open Access Journals (Sweden)

    Veebel Viljar

    2016-12-01

    Full Text Available The current study focuses on the Estonian perceptions of security and on the defence situation both globally and locally. The dynamic results of the public opinion surveys on security risks conducted in Estonia over the last 10 years (2006-2016 will be presented. In addition, to understand whether some of the security risks could be over- or underestimated in Estonia, these results will be compared with the views expressed recently by the World Economic Forum, particularly the Global Risks Report 2016. Also, the arguments why some topics have played or are currently playing key role in the Estonian security perception will be presented and discussed.

  9. Investigating the effect of the London living wage on the psychological wellbeing of low-wage service sector employees: a feasibility study.

    Science.gov (United States)

    Flint, Ellen; Cummins, Steven; Wills, Jane

    2014-06-01

    Working poverty has become a major public health concern in recent times, and low-paid, insecure employment has been widely linked to poor psychological wellbeing. The London Living Wage (LLW) campaign aims to ensure employees receive adequate pay. The objective of this study is to investigate whether working for a LLW employer predicted higher levels of psychological wellbeing among low-wage service sector employees. Workplace interviews were conducted with 300 service sector employees in London; 173 of whom were in LLW workplaces. Positive psychological wellbeing was measured using the Warwick-Edinburgh Mental Wellbeing Scale. Multivariate linear regression was used to assess whether working for a LLW employer was associated with greater psychological wellbeing, adjusting for hypothesised confounding and mediating factors. After adjustment, respondents working for LLW employers had wellbeing scores 3.9 units higher on average than those who did not (95% CI: 1.8, 6.0). These empirical results are complemented by methodological findings regarding the difficulties associated with accessing the study group. Those who worked for a LLW employer had significantly higher psychological wellbeing on average than those who did not. This was shown to be irrespective of any differences in the socioeconomic or demographic composition of these two groups. © The Author 2013. Published by Oxford University Press on behalf of Faculty of Public Health. All rights reserved. For permissions, please e-mail: journals.permissions@oup.com.

  10. Links among high-performance work environment, service quality, and customer satisfaction: an extension to the healthcare sector.

    Science.gov (United States)

    Scotti, Dennis J; Harmon, Joel; Behson, Scott J

    2007-01-01

    Healthcare managers must deliver high-quality patient services that generate highly satisfied and loyal customers. In this article, we examine how a high-involvement approach to the work environment of healthcare employees may lead to exceptional service quality, satisfied patients, and ultimately to loyal customers. Specifically, we investigate the chain of events through which high-performance work systems (HPWS) and customer orientation influence employee and customer perceptions of service quality and patient satisfaction in a national sample of 113 Veterans Health Administration ambulatory care centers. We present a conceptual model for linking work environment to customer satisfaction and test this model using structural equations modeling. The results suggest that (1) HPWS is linked to employee perceptions of their ability to deliver high-quality customer service, both directly and through their perceptions of customer orientation; (2) employee perceptions of customer service are linked to customer perceptions of high-quality service; and (3) perceived service quality is linked with customer satisfaction. Theoretical and practical implications of our findings, including suggestions of how healthcare managers can implement changes to their work environments, are discussed.

  11. Agriculture Sectors

    Science.gov (United States)

    The Agriculture sectors comprise establishments primarily engaged in growing crops, raising animals, and harvesting fish and other animals. Find information on compliance, enforcement and guidance on EPA laws and regulations on the NAICS 111 & 112 sectors.

  12. The Relationship between Service Quality, Customer Satisfaction and Customer Loyalty: An Investigation in Vietnamese Retail Banking Sector

    OpenAIRE

    Ngo, Vu Minh; Nguyen, Huan Huu

    2016-01-01

    This study develops and empirically tests the interrelationships between service quality, customer satisfaction, and customer loyalty in a retail banking context. Increasingly intense competitiveness and fundamental changes in the business environment nowadays are forcing firms to implement a customer-focused strategy which raises the importance of customer-related constructs such as customer satisfaction, service quality, and customer loyalty in explaining a firm’s performance. In particular...

  13. [Extended medical services to the inpatient sector--"medical services on individual demand" in the hospital. General legal conditions, 10 basic rules, and practical examples].

    Science.gov (United States)

    Kersting, Thomas; Pillokat, Alexander

    2006-01-01

    Today, extended medical services--previously known in the context of ambulant healthcare provision or plastic surgery only--are increasingly being offered by hospitals. Hospitals have started to offer these services with good reason: in times of budgetary restraints they want to exploit this emerging new market due to economic necessities and they try to meet rising demands from patients. It is not easy to draw the line between special (extended) medical services and general hospital services. These different categories need to be kept apart, though. Special contracts for these specific extended medical services have to be entered into by hospital and patient in any case where the hospital wants to charge him later on. Different preconditions are to be considered with patients insured by statutory health insurance companies and privately insured patients. The price of extended medical services must be carefully calculated and, in particular, has to be related to the price charged from patients insured via statutory health insurance. Attention should also be paid to other aspects such as taxes, liability law, and hospital subsidisation. The present article presents some basic rules for offering extra medical services in a hospital.

  14. The Relationship between Service Quality, Customer Satisfaction and Customer Loyalty: An Investigation in Vietnamese Retail Banking Sector

    Directory of Open Access Journals (Sweden)

    Ngo Vu Minh

    2016-06-01

    Full Text Available This study develops and empirically tests the interrelationships between service quality, customer satisfaction, and customer loyalty in a retail banking context. Increasingly intense competitiveness and fundamental changes in the business environment nowadays are forcing firms to implement a customer-focused strategy which raises the importance of customer-related constructs such as customer satisfaction, service quality, and customer loyalty in explaining a firm’s performance. In particular, they are essential for competitiveness in industries where the exchanges are complex and customers are closely involved in the decision-making process, such as the banking industry. In this study, first, a research model about the interrelationships between service quality, customer satisfaction, and customer loyalty is suggested. Then a survey is conducted with retail banking customers about these constructs, which results in 261 valid respondents. The hypotheses are then proposed and tested using confirmatory factor analysis (CFA and the structural equation modelling technique (SME. The analysis reveals that service quality and customer satisfaction are important antecedents of customer loyalty and customer satisfaction mediates the effects of service quality on customer loyalty. These findings suggest that there are non-linear relationships between three constructs and emphasize the need to treat customer loyalty management as a process which includes plenty of factors interacting with each other.

  15. Health services utilization and costs of the insured and uninsured under the formal sector social health insurance scheme in Enugu metropolis South East Nigeria.

    Science.gov (United States)

    Ujunwa, F A; Onwujekwe, O; Chinawa, J M

    2014-01-01

    Health insurance is a social security system that aims to facilitate fair financing of health costs through pooling and judicious utilization of financial resources, in order to provide financial risk protections and cost burden sharing for people against high cost of healthcare through various prepayment methods prior to falling ill. It is still unclear how the Federal Social Health insurance program for federal civil servants has affected the insured and uninsured civil servants in terms of health services cost and utilization in Enugu metropolis. The aim of the study was to compare the health services utilization and cost of insured with that of the non-insured federal civil servants with a view to generate information for policymaking on improving services of the National Health Insurance Scheme. A comparative, descriptive, cross-sectional survey of both the insured and uninsured federal civil servants was conducted in Enugu metropolis. Respondents were purposively enrolled and were grouped according to their insurance status after signing the informed consent form. Comparative analysis of health services utilization, satisfaction, and health services cost which include total cost, average cost, and catastrophic expenditures were done using SPSS version 17.0. There were 809 respondents; this comprised 451 insured and 358 uninsured respondents. There were 420 males (51.9%) and 389 females (48.1%). It was found that 657 respondents had at least easy access to health; this comprised 369 (56.7%) insured and 288 (43.3%) non-insured respondents while 70 (46%) of the non-insured and 82 (54%) of the insured civil servant had difficult access to health care ( P = 0.620). There are still federal civil servants yet to enroll into the formal sector social insurance program. The NHIS-insured civil servants have no appreciable advantage in terms of access to and cost of health services in Enugu metropolis.

  16. Labor and delivery service use: indigenous women's preference and the health sector response in the Chiapas Highlands of Mexico.

    Science.gov (United States)

    Ibáñez-Cuevas, Midiam; Heredia-Pi, Ileana B; Meneses-Navarro, Sergio; Pelcastre-Villafuerte, Blanca; González-Block, Miguel A

    2015-12-23

    Mexico has undertaken important efforts to decrease maternal mortality. Health authorities have introduced intercultural innovations to address barriersfaced by indigenous women accessing professional maternal and delivery services. This study examines, from the perspective of indigenous women, the barriers andfacilitators of labor and delivery care services in a context of intercultural and allopathic innovations. This is an exploratory study using a qualitative approach of discourse analysis with grounded theory techniques. Twenty-five semi-structured interviews were undertaken with users and non-users of the labor and delivery services, as well as with traditional birth attendants (TBAs) in San Andrés Larráinzar, Chiapas in 2012. The interviewees identified barriers in the availability of medical personnel and restrictive hours for health services. Additionally, they referred to barriers to access (economic, geographic, linguistic and cultural) to health services, as well as invasive and offensive hospital practices enacted by health system personnel, which limited the quality of care they can provide. Traditional birth attendants participating in intercultural settings expressed the lack of autonomy and exclusion they experience by hospital personnel, as a result of not being considered part of the care team. As facilitators, users point to the importance of having their traditional birth attendants and families present during childbirth, to allow them to use their clothing during the attention, that the staff of health care is of the female sex and speaking the language of the community. As limiting condition users referred the different medical maneuvers practiced in the attention of the delivery (vaginal examination, episiotomy, administration of oxytocin, etc.). Evidence from the study suggests the presence of important barriers to the utilization of institutional labor and delivery services in indigenous communities, in spite of the intercultural

  17. The Italian energy sector

    International Nuclear Information System (INIS)

    Anon.

    1997-01-01

    The energy sector in Italy, as in Europe and in many other areas of the world, is undergoing rapid and profound changes. The 1986 ratification of the European Single Act was intended to create a European internal market, where circulation of people, capital, goods, and services would reach the highest possible liberalization. In 1988, in the document The Energy Internal Market, the European Union (EU) commission stressed the need for creation of an internal energy market--free of obstacles--to increase security of supply, to reduce costs, and to strengthen the competitiveness of the European economic system. In 1990, the Community Council adopted directives to implement the EU energy sector. This article describes Italy's role as part of the EU energy sector. It covers the following topics: the Italian energy sector; electricity vs gas transportation; project finance; recent developments advance Italian power industry; specifying powerplant components -- Italian stype; buyers' guide to Italian equipment, services

  18. An epidemiological perspective of personalized medicine: the Estonian experience.

    Science.gov (United States)

    Milani, L; Leitsalu, L; Metspalu, A

    2015-02-01

    The Estonian Biobank and several other biobanks established over a decade ago are now starting to yield valuable longitudinal follow-up data for large numbers of individuals. These samples have been used in hundreds of different genome-wide association studies, resulting in the identification of reliable disease-associated variants. The focus of genomic research has started to shift from identifying genetic and nongenetic risk factors associated with common complex diseases to understanding the underlying mechanisms of the diseases and suggesting novel targets for therapy. However, translation of findings from genomic research into medical practice is still lagging, mainly due to insufficient evidence of clinical validity and utility. In this review, we examine the different elements required for the implementation of personalized medicine based on genomic information. First, biobanks and genome centres are required and have been established for the high-throughput genomic screening of large numbers of samples. Secondly, the combination of susceptibility alleles into polygenic risk scores has improved risk prediction of cardiovascular disease, breast cancer and several other diseases. Finally, national health information systems are being developed internationally, to combine data from electronic medical records from different sources, and also to gradually incorporate genomic information. We focus on the experience in Estonia, one of several countries with national goals towards more personalized health care based on genomic information, where the unique combination of elements required to accomplish this goal are already in place. © 2014 The Authors. Journal of Internal Medicine published by John Wiley & Sons Ltd on behalf of The Association for the Publication of the Journal of Internal Medicine.

  19. The Estonian diaspora in South-West Russia in the 1920—30s: migration results

    Directory of Open Access Journals (Sweden)

    Stupin Yuri

    2010-11-01

    Full Text Available This article analyses the spatial features of the settling of Russian Estonians in the Northwest region at the “zenith” of diaspora on the basis of 1920, 1926, and 1939 censuses. The author identifies the principal settling areas and points out the geographical preconditions for the rapid decline of the diaspora.

  20. Gender Advantages and Gender Normality in the Views of Estonian Secondary School Students

    Science.gov (United States)

    Kuurme, Tiiu; Kasemaa, Gertrud

    2015-01-01

    The aim of the study on Estonian secondary school students was to obtain an overview of the gender-related views and experiences of the everyday school life by students, and to analyse the school-related factors in the development of gender roles and gender-related expectations. We view gender equality as a central condition for social…

  1. Alberta's Estonians 1899 - Present TLÜ Akadeemilises Raamatukogus / Sander Jürisson

    Index Scriptorium Estoniae

    Jürisson, Sander

    2014-01-01

    Tallinna Ülikooli Akadeemilises Raamatukogus on üleval näitus "Alberta's Estonians 1899 - Present", mis annab ülevaate Kanada Alberta provintsi eestlaste loost. Näitus valmis Alberta Eesti Kultuuripärandi Seltsi koostöös Alberta Provintsi Arhiivi Kultuuripärandi Osakonnaga Edmontonis

  2. The Perceived Impact of External Evaluation: The System, Organisation and Individual Levels-Estonian Case

    Science.gov (United States)

    Seema, Riin; Udam, Maiki; Mattisen, Heli; Lauri, Liia

    2017-01-01

    The purpose of this article is to provide an overview of how the employees of higher education institutions perceive the impact of external evaluations. The study was conducted using the concurrent mixed method and involved 361 employees from Estonian universities and professional higher education institutions. The results indicated that…

  3. Consumer Socialisation and Value Orientations among Estonian and Chinese Young People

    Science.gov (United States)

    Waerdahl, Randi; Kalmus, Veronika; Keller, Margit

    2011-01-01

    This paper asks if Estonian and Chinese tweens' access to pocket money influences their brand valuation, as well as value orientations in the context of perceived peer popularity and personal well-being. Surveys conducted in autumns 2006 (China n = 188) and 2007 (Estonia n = 111) show an inherent cultural resistance among tweens in both countries…

  4. Estonian Air võitis reisijaid juurde. Samas turuosa vähenes

    Index Scriptorium Estoniae

    2011-01-01

    Estonian Airi turuosa vähenes Tallinna lennujaamas regulaarliinidel 2010. aastal võrreldes 2009. aastaga 3,9% võrra, lende toimus 1,8% rohkem kui 2009. a. Lendude toimumise protsent oli 98,1, väljumise täpsus oli 86,7%. Andmeid ka 2010. aasta detsembrikuu kohta

  5. Tiger in Focus--A National Survey of ICT in Estonian Schools

    Science.gov (United States)

    Toots, Anu; Laanpere, Mart

    2004-01-01

    Estonia has not participated in international studies of ICT in education, nor have there been any similar studies at the national level up until the year 2000. The first survey of ICT in Estonian schools was conducted after completion of the national school computerization programme called Tiger Leap. This paper focuses on the targeted responses…

  6. Estonian Cell peab suu kasumist puhtaks pühkima / Kaisa Tahlfeld, Katre Pilvinski

    Index Scriptorium Estoniae

    Tahlfeld, Kaisa

    2008-01-01

    Estonian Cell saatis valitsusele pöördumise, milles palutakse teha parandusi elektrienergiaga seonduvates seadustes, mis aitaksid ettevõtet energia hinnatõusu ajal. Elektri hinnatõusu tõttu on muutunud küsitavaks ka Nitroferti tehase edasine eksisteerimine

  7. SAS võib omapoolse panusena kustutada osa Estonian Airi laenust / Gert D. Hankewitz

    Index Scriptorium Estoniae

    Hankewitz, Gert D.

    2011-01-01

    Lennufirma SAS investorsuhete asepresidendi Sture Stoleni sõnul ei ole tõenäoline, et nende firma maksaks mingit raha Estonian Airi kapitali, küll aga ei saa välistada võimalust, et võidakse kustutada osa antud laenust

  8. Consumer-inclusive innovation strategies for the Dutch water supply sector: Opportunities for more sustainable products and services

    NARCIS (Netherlands)

    Hegger, D.L.T.; Spaargaren, G.; Vliet, van B.J.M.; Frijns, J.

    2011-01-01

    This article reflects on the consequences of contemporary shifts in the relationships between water utilities, their competitors and domestic end users. Such changing relations come along with the development of new more sustainable products and services. By distinguishing between ‘upstream’ vs.

  9. Just in Time: How Evidence-on-Demand Services Support Decision Making in Ontario's Child and Youth Mental Health Sector

    Science.gov (United States)

    Notarianni, Maryann; Sundar, Purnima; Carter, Charles

    2016-01-01

    Using the best available evidence to inform decision making is important for the design or delivery of effective health-related services and broader public policy. Several studies identify barriers and facilitators to evidence-informed decision making in Canadian health settings. This paper describes how the Ontario Centre of Excellence for Child…

  10. Design decisions in the front office - back office issue : A Study of Trade-offs in the Financial Services Sector

    NARCIS (Netherlands)

    Zomerdijk, L.G.

    2005-01-01

    This dissertation presents the results of a research study that involved the development of a framework that provides insight in and so supports design decisions regarding front office and back office activities in service delivery processes. Building on the evidence from five case studies in the

  11. The environmental performance indicators in the sector of tourist services. The case of study about an international hotel group

    International Nuclear Information System (INIS)

    Andriola, L.; Seminara, M.V.

    2000-01-01

    The environmental performance indicators in the tourism sector represents the necessary element to quantify and to simplify information about the environmental performance of a particular field in order to make the comprehension of the interactions between tourist activities and environment understood by the customers and decision makers. This indicators will have to be quantified in order to contribute to focus and explain improvements in environmental management. One of the most important elements to pursue a Sustainable Development is the definition of a series of the right indicators. Basically performance indicators can be applied in the environmental analyses effected for defining the politics of management of tourist development and, particularly, in the procedures of Environmental Impact Assessment and Strategic Environmental Assessment disciplined by the European Directives 85/337/CEE, 97/11/CEE, from the proposal of Directive on the SEA and from the relative national normative. This tools should allow to esteem environmental conditions and the impacts caused by the tourist activities to find actions to balance the budget between the economic development and the social and environmental issues i a determined territorial context [it

  12. Labour market assessment of the offshore oil and gas industry supply and service sector in Newfoundland and Labrador

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2003-09-01

    The Petroleum Industry Human Resource Committee (PIHRC) commissioned this study in December 2002 to develop a profile of the labour demand and supply for the upstream production phase of the offshore oil and gas industry. Interviews with representatives from more than 45 countries in the offshore oil and gas sector in Newfoundland and Labrador were conducted. In addition, the results of a mail survey forwarded to an additional 42 companies were included along with a review of secondary labour market research. More than 340 positions were identified in the production phase in the study. Of these, approximately 80 were identified as difficult to recruit for a variety of reasons including: insufficient experience in the oil industry; occupational shortages; short-term or project employment opportunities; very limited employment opportunities and limited occupational supply; lack of specific occupational training programs; and additional projects possibly leading to occupational shortages. The study provided valuable input concerning future labour market and human resource planning and career counselling on the 340 positions previously identified. 10 tabs.

  13. "Caught Between a Rock and a Hard Place"-Between Discourses of Empowerment and Solicitude: Danish Public Sector Service Professionals' Discourses of Nonattendance.

    Science.gov (United States)

    Hoej, Michaela; Johansen, Katrine Schepelern; Olesen, Birgitte Ravn; Arnfred, Sidse Marie

    2017-09-01

    Nonattendance constitutes a profound challenge in public sector services targeting young adults with mental health difficulties. Therefore, researchers and practitioners are occupied with trying to resolve this. For clinicians to be aware of their own naturalized and perhaps inappropriate communicative practices, we investigated the established normative organizational logics behind explanations and strategies related to nonattendance. We performed a critical discourse analysis on material collected through participatory research throughout 2015. Three discourses were identified: solicitude, responsibility, and youth discourse. Although the discourses were complex and entangled, they were used by all practitioners. Furthermore, some of the discourses, especially the responsibility and the solicitude discourses, were inherently tension filled, and practitioners experienced frustration in dealing with these tensions. The youth discourse can be understood as a coping mechanism to deal with these tensions because it distributes responsibility for nonattendance to general social and cultural processes.

  14. An Empirical Study Of Service Quality Dimensions On Customer Satisfaction And Customer Loyalty In Nepalese Commercial Banking Sector

    OpenAIRE

    Devkota, Narendra; Dahal, Jay Raj

    2016-01-01

    Master thesis Business Administration - University of Agder 2016 The main purpose behind of this study is to find out the major factors that have impact in customer satisfaction and customer loyalty in case of commercial banks of Nepal. The thesis tries to explore whether there exists any relationship between service quality dimensions, customer satisfaction and customer loyalty depending upon various situational factors. Various concepts such as consumer buying behavior, buyer’s decision ...

  15. e-Customer Relationship Management in the hotel sector: Guests' perceptions of perceived e-service quality levels

    OpenAIRE

    Sigala, Marianna

    2006-01-01

    The notion of Customer Relationship Management (CRM) has been shown to be a worthwhile strategy in many service industries. This coupled with Internet advances means that it is now possible and even beneficial to extend CRM practices on the Internet (eCRM) and integrate them with the offline CRM programme. eCRM has can boost guests' satisfaction and patronage in the hospitality industry, as Internet business models have empowered guests with a great amount of information which, in turn, makes...

  16. Measuring and managing progress in the establishment of basic health services: the Afghanistan health sector balanced scorecard.

    Science.gov (United States)

    Hansen, Peter M; Peters, David H; Niayesh, Haseebullah; Singh, Lakhwinder P; Dwivedi, Vikas; Burnham, Gilbert

    2008-01-01

    The Ministry of Public Health (MOPH) of Afghanistan has adopted the Balanced Scorecard (BSC) as a tool to measure and manage performance in delivery of a Basic Package of Health Services. Based on results from the 2004 baseline round, the MOPH identified eight of the 29 indicators on the BSC as priority areas for improvement. Like the 2004 round, the 2005 and 2006 BSCs involved a random selection of more than 600 health facilities, 1700 health workers and 5800 patient-provider interactions. The 2005 and 2006 BSCs demonstrated substantial improvements in all eight of the priority areas compared to 2004 baseline levels, with increases in median provincial scores for presence of active village health councils, availability of essential drugs, functional laboratories, provider knowledge, health worker training, use of clinical guidelines, monitoring of tuberculosis treatment, and provision of delivery care. For three of the priority indicators-drug availability, health worker training and provider knowledge-scores remained unchanged or decreased between 2005 and 2006. This highlights the need to ensure that early gains achieved in establishment of health services in Afghanistan are maintained over time. The use of a coherent and balanced monitoring framework to identify priority areas for improvement and measure performance over time reflects an objectives-based approach to management of health services that is proving to be effective in a difficult environment. 2007 John Wiley & Sons, Ltd

  17. [The relationship between emotional labor and professional burnout: A comparative analysis between work of teachers and employees of commercial service sector].

    Science.gov (United States)

    Springer, Agnieszka; Oleksa, Karolina

    2017-07-26

    Nowadays more and more employees are required to perform emotional labor (EL) which means that they need to express emotions set by the organizational procedures, simultaneously masking the true feelings. Employees, while performing emotional labor, choose between one of the two strategies (surface acting or deep acting) and this leads to e.g., burnout. As the performance of emotional labor and its consequences depend on the specification of work and chosen strategy, it was assumed that the consequences of EL may be different for workers in various occupations. The authors performed a comparative analysis between teachers (N = 129) and professionals of commercial service sector (N = 136). In the analysis the Polish adaptation of deep acting and surface acting scale (DASAS) and the Polish version of OLBI (Oldenburg Burnout Inventory) were used. The statistical verification of hypotheses showed that employees of commercial service sector show a greater tendency toward choosing surface acting than teachers. Furthermore, in the group of teachers negative consequences are more related to emotional exhaustion, while both components of burnout are at the same level among employees of the other group. In both groups of respondents surface acting leads to the increase in burnout. Emotional labor can lead to a variety of negative consequences, e.g., burnout or psychosomatic diseases. Based on this knowledge, organizations can develop standards for the expression of emotions and preventive actions, such as identification with organization, which can counteract the negative EL consequences. Med Pr 2017;68(5):605-615. This work is available in Open Access model and licensed under a CC BY-NC 3.0 PL license.

  18. The relationship between emotional labor and professional burnout: A comparative analysis between work of teachers and employees of commercial service sector

    Directory of Open Access Journals (Sweden)

    Agnieszka Springer

    2017-10-01

    Full Text Available Background: Nowadays more and more employees are required to perform emotional labor (EL which means that they need to express emotions set by the organizational procedures, simultaneously masking the true feelings. Employees, while performing emotional labor, choose between one of the two strategies (surface acting or deep acting and this leads to e.g., burnout. As the performance of emotional labor and its consequences depend on the specification of work and chosen strategy, it was assumed that the consequences of EL may be different for workers in various occupations. Material and Methods: The authors performed a comparative analysis between teachers (N = 129 and professionals of commercial service sector (N = 136. In the analysis the Polish adaptation of deep acting and surface acting scale (DASAS and the Polish version of OLBI (Oldenburg Burnout Inventory were used. Results: The statistical verification of hypotheses showed that employees of commercial service sector show a greater tendency toward choosing surface acting than teachers. Furthermore, in the group of teachers negative consequences are more related to emotional exhaustion, while both components of burnout are at the same level among employees of the other group. In both groups of respondents surface acting leads to the increase in burnout. Conclusions: Emotional labor can lead to a variety of negative consequences, e.g., burnout or psychosomatic diseases. Based on this knowledge, organizations can develop standards for the expression of emotions and preventive actions, such as identification with organization, which can counteract the negative EL consequences. Med Pr 2017;68(5:605–615

  19. Self-induction of abortion among women accessing second-trimester abortion services in the public sector, Western Cape Province, South Africa: an exploratory study.

    Science.gov (United States)

    Constant, D; Grossman, D; Lince, N; Harries, J

    2014-04-01

    Despite South Africa's liberal abortion law permitting abortion on request in the first trimester and under restricted conditions for second-trimester pregnancies, the practice of unsafe self-induced abortion persists. However, the prevalence of this practice, the methods used and the reasons behind it are relatively under-researched. As part of a larger study seeking to improve abortion services in the Western Cape Province, we explored reports of prior attempts to self-induce abortion among women undergoing legal second-trimester abortion. To describe the prevalence and methods of and factors related to unsuccessful attempts at self-induction of abortion by women presenting without complications and seeking second-trimester abortion at public health facilities in the Western Cape. In a cross-sectional study from April to August 2010, 194 consenting women undergoing second-trimester abortion were interviewed by trained fieldworkers using structured questionnaires at four public sector facilities near Cape Town. Thirty-four women (17.5%; 95% confidence interval 12.7 - 23.4) reported an unsuccessful attempt to self-induce abortion during the current pregnancy before going to a facility for second-trimester abortion. No factors were significantly associated with self-induction, but a relatively high proportion of this small sample were unemployed and spoke an indigenous African language at home. A readily available herbal product called Stametta was most commonly used; other methods included taking tablets bought from unlicensed providers and using other herbal remedies. No use of physical methods was reported. The prevalence of unsafe self-induction of abortion is relatively high in the Western Cape. Efforts to inform women in the community about the availability of free services in the public sector and to educate them about the dangers of self-induction and unsafe providers should be strengthened to help address this public health issue.

  20. Noor eesti teater ja Noor-Eesti. Young Estonian Theatre and Young Estonia

    Directory of Open Access Journals (Sweden)

    Katri Aaslav-Tepandi

    2012-04-01

    Full Text Available This article begins by examining points of intersection between two professional theatres, ”Estonia” and ”Vanemuine” (both established in 1906, their young directors – Karl Menning, Paul Pinna, Theodor Altermann, and Karl Jungholz, and the literary movement Young Estonia. Subsequently, we will consider Young Estonia’s theatrical ideals and the influence of these ideas on later Estonian theatrical life. Since not much information has survived regarding direct personal contacts between ”movers and shakers” in the theatre world and Young Estonians, the main focus here shall be on indirect creative connections and influences. One such context is education: like the Young Estonians, theatre activists of the younger generation aspired to place themselves on the larger map of European culture. Thus, their artistic beliefs and goals shall be examined in relation to those of Young Estonians’ quest for modern culture. Pinna, Altermann, Menning, Jungholz, and others went on study tours to Germany and France, where they were energized and inspired by innovative German and Russian theatres, by naturalistic staging, and by psychological realism, both in acting and in performance style. Among their models were A. Antoine’s Théâtre- Libre in Paris, K. Stanislavski’s Art Theatre in Moscow, O. Brahm’s Lessing-Theater, and M. Reinhardt’s Deutsches Theater in Berlin. These models were likewise known to the Young Estonians, but if theatre activists oriented themselves more fundamentally to German naturalist and realist dramatic art, Young Estonians were more taken with ”theatrical theatre” with its symbolist and impressionist influences. The Young Estonians attended performances at both theatres, ”Vanemuine” and ”Estonia”, and wrote numerous theatre reviews. Yet in the Young Estonia albums (yearbooks and in the magazine Young Estonia, theatre topics have a relatively modest representation. Young Estonians did not have direct

  1. The State, the Museum and the Ethnographer in Constructing National Heritage: Defining Estonian National Costumes in the 1930s

    Directory of Open Access Journals (Sweden)

    Marleen Nõmmela

    2011-03-01

    Full Text Available In this article I attempt to analyse the way in which the Estonian national costume, as heritage, was defined through the cooperation of the state, the museum and ethnographers in the 1930s. The nationalist state wished to strengthen the national identity of Estonia. The Estonian National Museum (ENM as a repository of memory and knowledge availed its resources to support cultural propaganda. The ethnographer Helmi Kurrik, a woman of strong will and keen interest in folk textiles, managed to fulfil her obligation at the expense of her own health. The primary result of her labours was a handbook entitled Eesti rahvarõivad (Estonian Folk Costumes (1938 which has influenced general knowledge of folk costumes in Estonia up to the present day – the ‘right’ national costumes are believed to derive from authentic ethnographical folk costumes held in the Estonian National Museum.

  2. Väärikas Estonian Air jäi kampaaniaga hätta / Alyona Stadnik

    Index Scriptorium Estoniae

    Stadnik, Alyona

    2010-01-01

    Estonian Air müüs veebikaupluse cherry.ee kaudu soodsaid kinkekaarte. Vastuolu tekkis asjaolust, et nõudlus kinkekaartide järele oli suurem kui pakkumine. Lennukompanii katkestas soodsate kinkekaartide müügi

  3. [Encapsulated voices : Estonian sound recordings from the German prisoner-of-war camps in 1916-1918] / Tõnu Tannberg

    Index Scriptorium Estoniae

    Tannberg, Tõnu, 1961-

    2013-01-01

    Arvustus: Encapsulated voices : Estonian sound recordings from the German prisoner-of-war camps in 1916-1918 (Das Baltikum in Geschichte und Gegenwart, 5). Hrsg. von Jaan Ross. Böhlau Verlag. Köln, Weimar und Wien 2012

  4. Estonian Business Schooli magistriharidus nüüd ka koju kätte / Madis Habakuk

    Index Scriptorium Estoniae

    Habakuk, Madis

    2007-01-01

    Sügisest hakkab Estonian Business School koos Mainori Kõrgkooliga pakkuma magistriõpet majandushariduseta inimestele, kus soovijatel on võimalus õppida EBSi Master of Business Administration programmi järgi

  5. Kanada rahastaja tõi Estonian Airi ostu lähemale / Rivo Sarapik ; kommenteerinud Andrus Ansip

    Index Scriptorium Estoniae

    Sarapik, Rivo, 1981-

    2010-01-01

    Estonian Air ja Bombardier sõlmisid lennukite hanke lepingu, tingimused ja hind jäid samaks, muutus vaid lennukite tarneaeg. Ostu rahastab Kanada finantseerimisasutus. Uued lennukid saabuvad Eestisse 2011. a. jaanuaris

  6. The purchasing of maintenance service delivery in the Dutch social housing sector : Optimising commodity strategies for delivering maintenance services to tenants

    NARCIS (Netherlands)

    Van Mossel, J.H.

    2008-01-01

    For housing associations, maintenance is an opportunity for high quality interaction with their tenants, and thus an opportunity for effectively influencing the quality of service delivery to tenants. Dutch housing associations have a market share of about one third of the entire Dutch housing

  7. THE IMPACT OF SERVICE VARIETY ON ORGANIZATIONAL STRUCTURE IN A HETEROGENEOUS SECTOR: A REGRESSION ANALYSIS OF GERMAN RETAIL HORTICULTURE

    Directory of Open Access Journals (Sweden)

    Engelke C.

    2017-06-01

    Full Text Available Structural change towards services becomes exigent when the sales do not meet operational direction anymore. Thus, the a priori strong heterogeneity in German retail horticulture (GRH requires knowledge in the interaction of relevant internal parameters to find the best individual combination. On this account, the present paper has two goals: First, to systematise relevant, internal characteristics (contingency, considering previous research, by running a confirmatory factor analysis. Second, we investigate the impact of the service variety on the organizational structure and economic parameters, in order to find the right combination for GRH by running regression analysis. Based on a previous exploratory study, 283 retail nurseries were asked questions in an online survey and their answers were interpreted in a quantitative way. Part 1: We gave proof that relevant situational characteristics on GRH include size, level of controlling, experience and service variety as internal factor variables, showing high eigenvalues. Part 2: We found causal relationships between the service variety and the number of hierarchy, span of control and hierarchy configuration (H1. The size is also of significant importance but on a minor level. Size faces positive correlation on delegation (H2, and the size and the level of controlling also have adequate impact on the sales volume. Meanwhile the configuration variables have no impact on the sales volume. This means that sales volume is related to the size and the level of controlling but independent of the configuration. Accordingly, there is no coordinated interaction of contingency, structure and delegation variables with impact on the sales volumes (H3. Structural delegations on sales volume are significantly acquisition/ marketing and planning as operational performance-variables, which are mostly done by the owner/CEO himself. These tasks show negative coefficients, which lead to the proposal that with growing

  8. Testing the Visual Soil Assessment tool on Estonian farm fields

    Science.gov (United States)

    Reintam, Endla; Are, Mihkel; Selge, Are

    2017-04-01

    Soil quality estimation plays important role in decision making on farm as well on policy level. Sustaining the production ability and good health of the soil the chemical, physical and biological indicators should be taken into account. The system to use soil chemical parameters is usually quite well established in most European counties, including Estonia. However, measuring soil physical properties, such bulk density, porosity, penetration resistance, structural stability ect is time consuming, needs special tools and is highly weather dependent. In that reason these parameters are excluded from controllable quality parameters in policy in Estonia. Within the project "Interactive Soil Quality Assessment in Europe and China for Agricultural Productivity and Environmental Resilience" (iSQAPER) the visual soil assessment (VSA) tool was developed for easy detection of soil quality as well the different soil friendly agricultural management practices (AMP) were detected. The aim of current study was to test the VSA tool on Estonian farm fields under different management practices and compare the results with laboratory measurements. The main focus was set on soil physical parameters. Next to the VSA, the undisturbed soil samples were collected from the depth of 5-10 cm and 25-30 cm. The study revealed that results of a visually assessed soil physical parameters, such a soil structure, soil structural stability, soil porosity, presence of tillage pan, were confirmed by laboratory measurements in most cases. Soil water stable structure measurement on field (on 1 cm2 net in one 1 l box with 4-6 cm air dry clods for 5-10 min) underestimated very well structured soil on grassland and overestimated the structure aggregates stability of compacted soil. The slightly better soil quality was detected under no-tillage compared to ploughed soils. However, the ploughed soil got higher quality points compared with minimum tillage. The slurry application (organic manuring) had

  9. Relationships between Budgetary Participation and Organizational Commitment: Mediated by Reinforcement Contingency Evidence from the Service Sector Industries

    Directory of Open Access Journals (Sweden)

    Mia Selvina

    2015-08-01

    Full Text Available The purpose of this study is to examine the relationship, mediated through reinforcement contingency, between (a participation in budgeting, and (b organizational commitment, of those organizations in the service industry, listed in the Indonesian Stock Exchange and also having their branch offices in Bandar Lampung. We develop a new construct of reinforcement contingency, through focus group discussion and several pilot studies, and use it in the main survey. We analyse data from 42 respondents, using SmartPLS. We find that reinforcement contingency as the mediation variable affects the relation between participation in budgeting and organizational commitment. This study suggests the “no reward and no punishment” system as the appropriate reinforcement contingency for employees, in order to enhance their commitment to their organization.

  10. Women's reports on postabortion family-planning services provided by the public-sector legal abortion program in Mexico City.

    Science.gov (United States)

    Becker, Davida; Díaz Olavarrieta, Claudia; Garcia, Sandra G; Harper, Cynthia C

    2013-05-01

    To investigate patients' views of family-planning services provided in Mexico City during abortion care at public facilities and their acceptance of postabortion contraception. In total, 402 women seeking first-trimester abortion care in Mexico City were surveyed. Logistic regression was used to test whether postabortion contraception varied according to abortion visit characteristics or patient sociodemographics. Most participants (328 [81.6%]) reported being offered contraception at their visit and 359/401 (89.5%) selected a contraceptive method for postabortion use, with 236/401 (58.9%) selecting an intrauterine device. Women who underwent surgical abortion were more likely than those who underwent medical abortion to report being offered contraception (PMexico City provide a high level of postabortion family-planning care, and uptake of postabortion contraception is high. Copyright © 2013 International Federation of Gynecology and Obstetrics. Published by Elsevier Ireland Ltd. All rights reserved.

  11. Industrial Sector Technology Use Model (ISTUM): industrial energy use in the United States, 1974-2000. Volume 3. Appendix on service and fuel demands. Final report

    Energy Technology Data Exchange (ETDEWEB)

    1979-10-01

    This book is the third volume of the ISTUM report. The first volume of the report describes the primary model logic and the model's data inputs. The second volume lists and evaluates the results of one model run. This and the fourth volume give supplementary information in two sets of model data - the energy consumption base and technology descriptions. Chapter III of Vol. I, Book 1 describes the ISTUM demand base and explains how that demand base was developed. This volume serves as a set of appendices to that chapter. The chapter on demands in Vol. I describes the assumptions and methodology used in constructing the ISTUM demand base; this volume simply lists tables of data from that demand base. This book divides the demand tables into two appendices. Appendix III-1 contains detailed tables on ISTUM fuel-consumption estimates, service-demand forecasts, and size and load-factor distributions. Appendix III-2 contains tables detailing ISTUM allocations of each industry's fuel consumption to service sectors. The tables show how the ECDB was used to develop the ISTUM demand base.

  12. Computation of Estonian CORS data using Bernese 5.2 and Gipsy 6.4 softwares

    Science.gov (United States)

    Kollo, Karin; Kall, Tarmo; Liibusk, Aive

    2017-04-01

    GNSS permanent station network in Estonia (ESTREF) was established already in 2007. In 2014-15 extensive reconstruction of ESTREF was carried out, including the establishment of 18 new stations, change of the hardware in CORS stations as well as establishing GNSS-RTK service for the whole Estonia. For GNSS-RTK service one needs precise coordinates in well-defined reference frame, i.e., ETRS89. For long time stability of stations and time-series analysis the re-processing of Estonian CORS data is ongoing. We re-process data from 2007 until 2015 with program Bernese GNSS 5.2 (Dach, 2015). For the set of ESTREF stations established in 2007, we perform as well computations with GIPSY 6.4 software (Ries et al., 2015). In the computations daily GPS-only solution was used. For precise orbits, final products from CODE (CODE analysis centre at the Astronomical Institute of the University of Bern) and JPL (Jet Propulsion Laboratory) for Bernese and GIPSY solutions were used, respectively. The cut-off angle was set to 10 degrees in order to avoid near-field multipath influence. In GIPSY, precise point positioning method with fixing ambiguities was used. Bernese calculations were performed based on double difference processing. Antenna phase centers were modelled based on igs08.atx and epnc_08.atx files. Vienna mapping function was used for mapping tropospheric delays. For the GIPSY solution, the higher order ionospheric term was modelled based on IRI-2012b model. For the Bernese solution higher order ionospheric term was neglected. FES2004 ocean tide loading model was used for the both computation strategies. As a result, two solutions using different scientific GNSS computation programs were obtained. The results from Bernese and GIPSY solutions were compared, using station repeatability values, RMS and coordinate differences. KEYWORDS: GNSS reference station network, Bernese GNSS 5.2, Gipsy 6.4, Estonia. References: Dach, R., S. Lutz, P. Walser, P. Fridez (Eds); 2015

  13. Cross-Sectoral Resource Management: How Forest Management Alternatives Affect the Provision of Biomass and Other Ecosystem Services

    Directory of Open Access Journals (Sweden)

    Susanne Frank

    2015-02-01

    Full Text Available Integrated forest management is faced with the challenge that the contribution of forests to economic and ecological planning targets must be assessed in a socio-ecological system context. This paper introduces a way to model spatio-temporal dynamics of biomass production at a regional scale in order to derive land use strategies that enhance biomass provision and avoid trade-offs for other ecosystem services. The software platform GISCAME was employed to bridge the gap between local land management decisions and regional planning by linking growth and yield models with an integrative mesoscale modeling and assessment approach. The model region is located in Saxony, Germany. Five scenarios were simulated, which aimed at testing different alternatives for adapted land use in the context of climate change and increasing biomass demand. The results showed, for example, that forest conversion towards climate-change-adapted forest types had positive effects on ecological integrity and landscape aesthetics. In contrast, negative impacts on landscape aesthetics must be expected if agricultural sites were converted into short rotation coppices. Uncertainties with stem from assumptions regarding growth and yield models were discussed. Future developmental steps which consider, for example, accessibility of the resources were identified.

  14. Diagnosis of environmental marketing goods and services in the forestry sector Diagnóstico do marketing ambiental de bens e serviços do setor florestal

    Directory of Open Access Journals (Sweden)

    Erlon Barbosa Valdetaro

    2012-06-01

    Full Text Available

    It was collected and subsequent analysed advertisements and advertising campaigns for companies of forest products and services in nine magazines and 91websites of the forest sector, seeking for advertising and marketing actions that had some kind of environmental appeal as environmental terms, symbols with environmental appeal, certification seal and image with environmental appeal. The “environmental term” is present in 85,9% of 157 forest advertisements from different segments. The forestry sector has embraced the environmental marketing as a tool to adapt to the market, to meet an increasingly more critical and aware of current environmental issues.

     

    doi: 10.4336/2012.pfb.32.70.105

    Foram realizadas coletas e análises em propagandas e campanhas publicitárias de empresas de produtos e serviços florestais em nove revistas e 91 websites do setor, buscando propagandas e ações de marketing que tivessem algum tipo de apelo ambiental, tais como termos ambientais, símbolo com apelo ambiental, selo de certificação e imagem com apelo ambiental. O “termo ambiental” está presente em 85,9 % das 157 propagandas pertencentes a diversos segmentos florestais. O setor florestal tem adotado o marketing ambiental como ferramenta de adequação ao mercado, com o intuito de atender uma sociedade cada vez mais crítica e consciente das problemáticas ambientais atuais.

     

    doi: 10.4336/2012.pfb.32.70.105

  15. Experiences of a long-term randomized controlled prevention trial in a maiden environment: Estonian Postmenopausal Hormone Therapy trial

    Directory of Open Access Journals (Sweden)

    Rahu Mati

    2008-08-01

    Full Text Available Abstract Background Preventive drugs require long-term trials to show their effectiveness or harms and often a lot of changes occur during post-marketing studies. The purpose of this article is to describe the research process in a long-term randomized controlled trial and discuss the impact and consequences of changes in the research environment. Methods The Estonian Postmenopausal Hormone Therapy trial (EPHT, originally planned to continue for five years, was planned in co-operation with the Women's International Study of Long-Duration Oestrogen after Menopause (WISDOM in the UK. In addition to health outcomes, EPHT was specifically designed to study the impact of postmenopausal hormone therapy (HT on health services utilization. Results After EPHT recruited in 1999–2001 the Women's Health Initiative (WHI in the USA decided to stop the estrogen-progestin trial after a mean of 5.2 years in July 2002 because of increased risk of breast cancer and later in 2004 the estrogen-only trial because HT increased the risk of stroke, decreased the risk of hip fracture, and did not affect coronary heart disease incidence. WISDOM was halted in autumn 2002. These decisions had a major influence on EPHT. Conclusion Changes in Estonian society challenged EPHT to find a balance between the needs of achieving responses to the trial aims with a limited budget and simultaneously maintaining the safety of trial participants. Flexibility was the main key for success. Rapid changes are not limited only to transiting societies but are true also in developed countries and the risk must be included in planning all long-term trials. The role of ethical and data monitoring committees in situations with emerging new data from other studies needs specification. Longer funding for preventive trials and more flexibility in budgeting are mandatory. Who should prove the effectiveness of an (old drug for a new preventive indication? In preventive drug trials companies may

  16. SECTORAL SHARES AND ECONOMIC GROWTH

    DEFF Research Database (Denmark)

    Ahmad, Nisar; Naveed, Amjad; Naz, Amber

    2013-01-01

    believe that structural change is an unimportant side effect of the economic development. On the contrary, economists associated with the World Bank and some others posit that growth is brought about by the changes in sectoral composition. The objective of this study is to empirically test...... the relationship between sectoral shares and economic growth by using the panel data for 20 developed countries. The results of the granger causality suggest that both services and agriculture sectors do granger cause economic growth, whereas industrial sector does not granger cause growth. Reverse causality does...... not hold for any of the three sectors. The results of Barro and Non-Barro regressions along with the set of control variables have suggested that services sector is negatively affecting growth, whereas both industrial and agriculture shares are positively affect economic growth....

  17. [Compatibility of Work and Family Life of Employees in the Healthcare Sector: An Issue in Health Services Research].

    Science.gov (United States)

    Lukasczik, Matthias; Ahnert, Jutta; Ströbl, Veronika; Vogel, Heiner; Donath, Carolin; Enger, Ilka; Gräßel, Elmar; Heyelmann, Lena; Lux, Heidemarie; Maurer, Jochen; Özbe, Dominik; Spieckenbaum, Stefanie; Voigtländer, Elzbieta; Wildner, Manfred; Zapf, Andreas; Zellner, Angela; Hollederer, Alfons

    2017-05-18

    Background Healthcare professionals are confronted with specific work-related demands that influence work-family relations and might indirectly affect the quality of healthcare. This paper seeks to provide an overview of the current state of research on this topic of relevance to health services research. The overview may serve as a starting point for modifying structures in the healthcare system (especially in rural regions) with the aim of improving work-family compatibility. Methods A systematic national and international literature search was conducted in terms of a scoping review. The following criteria/contents to be covered in publications were defined: work-family compatibility; work-family interface and work-family conflict in employees working in healthcare; healthcare professions in rural areas and links with work-family issues; interventions to improve work-family compatibility. 145 publications were included in the overview. Results The available literature focuses on physicians and nursing staff while publications on other professions are largely lacking. The methodological quality of existing studies is mostly low, including a lack of meta-analyses. Several studies document dissatisfaction in physicians and nursing staff regarding reconciliation of work and family life. Only few intervention studies were found that seek to improve work-life compatibility; few of them focus on employees in healthcare. There are also deficits with respect to linking work-family issues with aspects of healthcare in rural areas. Conclusions There is a shortage of systematic national and international research regarding work-family compatibility, especially when it comes to the evaluation of interventions. The overview provides starting points for improving work-family compatibility in healthcare. © Georg Thieme Verlag KG Stuttgart · New York.

  18. Sector Switching

    DEFF Research Database (Denmark)

    Newman, Carol; Rand, John; Tarp, Finn

    Much of the literature on industry evolution has found firm dynamics to be an important source of sector-level productivity growth. In this paper, we ask whether the delineation of entry and exit firms matters in assessing the impact of firm turnover. Using detailed firm level data from Vietnam......, it emerges that efficiency differences between sector switchers and exit/entry firms exist. Distinguishing between switchers and firm entry/exit is crucial for understanding the contribution of firm turnover to overall productivity growth. Moreover, we uncover distinct and illuminating firm and sector...

  19. The Netherlands ; Critical Sectors

    NARCIS (Netherlands)

    Luiijf, H.A.M.; Brouwer, W.; Griffioen, A.

    2008-01-01

    Using the so-called Quick Scan method and in consultation with the industry and government, it was determined in 2002 that the Netherlands’ critical infrastructure comprises 11 sectors and 31 critical products and services. That result was adjusted in the ensuing risk analysis phase. Since April

  20. The Role of Language in (Recreating Tatar Diaspora Identity: The Case of the Estonian Tatars

    Directory of Open Access Journals (Sweden)

    Maarja Klaas

    2015-06-01

    Full Text Available This paper focuses on the meanings assigned to Tatar language among the Tatar diaspora in Estonia. According to interviews with Estonian Tatars as well as descriptions of field material from Tatarstan, language is an important aspect of Tatar ethnic identity. This paper will track common discourses about the Tatar language and the way it is connected to Tatar ethnic identity. Issues concerning Tatar language are used to demonstrate various ways of enacting Tatarness in Estonia. It is shown that Estonian Tatars worry about the vitality and purity of Tatar language, but for some, marginalization of dialects is also an issue. People categorized with the same identity labels by self and others can experience and enact their Tatarness in a variety of different ways.

  1. Bureaucratic reform, informal sector and welfare

    OpenAIRE

    Chaudhuri, Sarbajit; Mandal, Biswajit

    2012-01-01

    In this paper we formulate a three-sector general equilibrium model where one sector produces a service or good used as an intermediate input in two other sectors. Intermediate input here resembles bureaucratic (in)efficiency/control, red-tapism etc. in light of these concerns we introduce informal sector where wage is determined through competitive mechanism. We show that informal wage must go up if bureaucratic efficiency increases in general or if informal sector becomes less prone to bure...

  2. The Challenges Organic Food Processors Meet at Small Emerging Market – Estonian Case

    OpenAIRE

    Sarapuu, Kerttu; Pehme, Sirli; Peetsmann, Elen; Matt, Darja

    2014-01-01

    Organic farming and demand for organic products is continually a growing trend all over the world (Willer et al., 2013). In Estonia the share of organic land is 15% of all agricultural land and the number of organic farmers is also growing (Vetemaa, Mikk 2013). Estonian organic food market is still in forming stage being affected by local organic farming development, marketing situation, economic situation and consumer attitudes. Organic processing has clearly not kept up with organic farming...

  3. Market Opportunities for Automotive Components Used in Non-automotive Applications Manufacturing : Estonian Industrial Market

    OpenAIRE

    Kalajärv, Jaana

    2012-01-01

    This thesis examines the opportunities available for automotive components in the Esto-nian non-automotive industrial market. The literature review part is mainly covers the theory of marketing research, because of the approach chosen for this paper. Only small part of marketing research process is re-searched closer in literature review section, because of the scope of the research. Three most relevant steps for the thesis are chosen from research process for further more in-vestigation,...

  4. Short outlines of books by Estonian authors : [annotations] / Rutt Hinrikus, Janika Kronberg

    Index Scriptorium Estoniae

    Hinrikus, Rutt, 1946-

    1998-01-01

    Laretei, Käbi. Eksiil; Toona, Elin. Lotukata; Park, Eeva. Naeru õpilane; Luik, Viivi. Inimese kapike; Laaman, Ilona. Vesi ahjus; Viiding, Juhan (Üdi, Jüri). Kogutud luuletused; Paju, Juhan. Katkenud romaan; Paju, Juhan. Hõõguv rist; Estonian short stories / toim. Kajar Pruul ja Darlene Reddaway; Traat, Mats. Kartaago kiirrong; Kauksi Ülle. Säng; Kross, Jaan. Paigallend; Puhvel, Madli. Symbol of dawn; Kaplinski, Jaan. Võimaluste võimalikkus; Kaplinski, Jaan. Usk on uskmatus

  5. Serological evidence of exposure to globally relevant zoonotic parasites in the Estonian population

    DEFF Research Database (Denmark)

    Lassen, Brian; Janson, Marilin; Viltrop, Arvo

    2016-01-01

    We investigated Estonian population and its selected subgroups for serological evidence of exposure to Ascaris lumbricoides, Echinococcus spp., Taenia solium, Toxocara canis, Toxoplasma gondii, and Trichinella spiralis. Serum samples from 999 adults representing general population, 248 children...... spp. seroprevalence was higher in children. By contrast, T. gondii seroprevalence was higher in animal caretakers, and lower in children, than in the general population. In the general population, the WB-confirmed Echinococcus spp. seroprevalence was 0.5%, T. solium cysticercosis seroprevalence was 0...

  6. Possible energy sector trends in Estonia. Context of climate change

    International Nuclear Information System (INIS)

    Kallaste, Tiit; Liik, Olev; Ots, Arvo

    1999-01-01

    The present monograph tries to give a comprehensive overview of the present situation of the Estonian energy sector and treats its possible future development in the context of global climate change. An important part of the book is devoted to one of the most topical issues in global climate change studies: economic analysis of the options of reducing emissions of greenhouse gases in a small country in transition to a market economy full of various untraditional restrictions and policy options. The solutions proposed in the work will serve as basis in the decision-making process to design the policy options in the next century. The present analysis of greenhouse gases mitigation options is concentrated on the energy sector. Estonia is currently in the process of intensive transition from a centrally planned to a market economy. Reforming of the whole economy, including the energy sector, is underway in Estonia, therefore the current situation is permanently changing. This in its turn complicates the overall characterisation of the situation and makes it difficult to have well founded basis for further forecasts and projections. Estonian research team has managed with the complicated task of analysing the most probable greenhouse gases mitigation options to be used in the period up till 2035. The thorough analysis of the whole energy sector includes also the present and future use of the highly prioritised renewable energy sources. Biomass (mainly wood), wind energy and hydro energy were analysed bearing in mind the possible future development paths of Estonia. Special attention was paid to the problems and prospects of using Estonian main energy resource-oil shale-for the production of electricity. New combustion technologies developed in Estonia allow to reduce CO 2 , SO 2 and NO x emissions, which makes them highly important in the process of following the binding agreements of international treaties on pollution abatement. The technological mitigation options of

  7. [Harassment in the public sector].

    Science.gov (United States)

    Puech, Paloma; Pitcho, Benjamin

    2013-01-01

    The French Labour Code, which provides full protection against moral and sexual harassment, is not applicable to public sector workers. The public hospital is however not exempt from such behaviour, which could go unpunished. Public sector workers are therefore protected by the French General Civil Service Regulations and the penal code.

  8. Cancer incidence and thyroid disease among Estonian Chernobyl clean-up workers

    International Nuclear Information System (INIS)

    Auvinen, A.; Salomaa, S.; Boice, J.D. Jr.

    1998-09-01

    The report describes the development and summarizes the results of the project Cancer incidence and thyroid disease among Estonian Chernobyl clean-up workers. One of the goals of the report is to give research protocols and questionnaires for researchers involved in other studies. Eight previously published articles are also included summarizing the results. The development of the collaboration work of the project is described in the introduction of the report. Epidemiological methods are described in an article complemented by the protocol and English version of the questionnaire administered to all cleanup workers, as well as the data collection form of the thyroid study. The results from biological biodosimetry using both glycophorin A and FISH methods have shown that the radiation doses received by the Chernobyl cleanup workers were relatively low. Thyroid nodularity was not associated with any radiation exposure characteristic in the thyroid screening study. Estonian Chernobyl cleanup workers were followed up for cancer incidence through the Estonian Cancer Registry. No cases of leukemia or thyroid cancer were observed by the end of 1993. It is too early to observe possible effect on other types of cancer. However, mortality from suicides was increased compared with general population. Further follow-up and the extension to other Baltic countries in the future will undoubtedly strengthen the study. There are also plans for future projects covering areas from psychosocial factors to radiation biology

  9. Control cuantitativo de la calidad en una empresa del sector servicios = Quantitative quality control in a company of the service industry

    Directory of Open Access Journals (Sweden)

    María Isabel López Rodríguez

    2014-07-01

    Full Text Available Resumen En el presente trabajo se aplican herramientas de Control Estadístico de Calidad, habitualmente utilizadas en procesos productivos, a una empresa dedicada a la auditoría y que por tanto pertenece al sector servicios. La elección de las herramientas utilizadas (gráficos de control, indicadores de capacidad, función de pérdida de Taguchi… obedece a la necesidad de controlar si se cumple el objetivo de la empresa de realizar la auditoría a la empresa cliente 7 días antes de la fecha teórica, lo que conlleva una disminución de costes. También se cuantifica la pérdida que produce el incumplimiento de dicho objetivo y se proponen medidas correctoras que disminuyen la variabilidad del proceso y aumenten la competitividad de la empresa. Abstract In this work we apply Statistical Quality Control tools, often used in production processes, to an audit company that as such belongs to the service industry. The tools employed (control graphs, capacity indicators, Taguchi loss function… are chosen to confirm whether the company audits 7 days before the set date in order to reduce costs. Losses associated to failure are quantified and correction measurements proposed to reduce the variability of the process and increase the company competitiveness.

  10. Dynamics of renewable energy consumption and economic activities across the agriculture, industry, and service sectors: evidence in the perspective of sustainable development.

    Science.gov (United States)

    Paramati, Sudharshan Reddy; Apergis, Nicholas; Ummalla, Mallesh

    2018-01-01

    This study aims to examine the impact of renewable and non-renewable energy consumption on the agriculture, industry, services, and overall economic activities (GDP) across a panel of G20 nations. The study makes use of annual data from 1980 to 2012 on 17 countries of the G20. To achieve the study objectives, we apply several robust panel econometric models which account for cross-sectional dependence and heterogeneity in the analysis. The empirical findings confirm the significant long-run equilibrium relationship among the variables. The long-run elasticities indicate that both renewable and non-renewable energy consumptions have significant positive effect on the economic activities across the sectors and also on the overall economic output. These results also imply that the impact is more from renewable energy on economic activities than that of non-renewable energy. Given that, our results offer significant policy implications. We suggest that the policy makers should aim to initiate effective policies to turn domestic and foreign investments into renewable energy projects. This eventually ensures low carbon emissions and sustainable economic development across the G20 nations.

  11. Control cuantitativo de la calidad en una empresa del sector servicios = Quantitative quality control in a company of the service industry

    Directory of Open Access Journals (Sweden)

    María Isabel López Rodríguez

    2013-12-01

    Full Text Available En el presente trabajo se aplican herramientas de Control Estadístico de Calidad, habitualmente utilizadas en procesos productivos, a una empresa dedicada a la auditoría y que por tanto pertenece al sector servicios. La elección de las herramientas utilizadas (gráficos de control, indicadores de capacidad, función de pérdida de Taguchi… obedece a la necesidad de controlar si se cumple el objetivo de la empresa de realizar la auditoría a la empresa cliente 7 días antes de la fecha teórica, lo que conlleva una disminución de costes. También se cuantifica la pérdida que produce el incumplimiento de dicho objetivo y se proponen medidas correctoras que disminuyen la variabilidad del proceso y aumenten la competitividad de la empresa.In this work we apply Statistical Quality Control tools, often used in production processes, to an audit company that as such belongs to the service industry. The tools employed (control graphs, capacity indicators, Taguchi loss function… are chosen to confirm whether the company audits 7 days before the set date in order to reduce costs. Losses associated to failure are quantified and correction measurements proposed to reduce the variability of the process and increase the company competitiveness.

  12. Improving Outcomes in the Nigeria Healthcare Sector through Public ...

    African Journals Online (AJOL)

    PPP) model in the Country's healthcare sector. Public - Private Interaction offers opportunity of leveraging private sector investment in the sector and further enhances improvements in service delivery as well as increases access to quality ...

  13. Dry Cleaning Sector (NAICS 8123)

    Science.gov (United States)

    The dry cleaning sector includes establishments engaged in providing laundry services and industrial launderers. Find environmental regulatory information for perchloroethylene (PERC) cleaners as well as hazardous waste regulations for dry cleaners.

  14. Ingerop - Nuclear sector

    International Nuclear Information System (INIS)

    2016-01-01

    As regards the nuclear sector, Ingerop has acquired along the decades extensive experience in designing and calculating complex structures for nuclear facilities. Since 2002, Ingerop focused on more system- and process-oriented projects in this field. Nowadays, Ingerop offers integrated services based on its sound know-how, top-notch expertise and insight into the management of nuclear projects, for both revamping and new build activities. Ingerop has made the development of the energy sector one of its top priorities in particular for the nuclear sector along with NucAdvisor, the first French engineering practice specialising in civil nuclear power. NucAdvisor's main mission is to assist governments or their representatives in developing their nuclear programs offering expertise and consulting services on specific topics like siting, licensing and operation of nuclear power plants, as well as decommissioning and dismantling and radioactive waste management. In January 2016, a new subsidiary has been created - INGEROP Contracting - which provides a global EPC/turnkey offer covering all fields of energy and industry. Its goal is to deliver projects from the design up to the commissioning, while taking a clear commitment on the overall cost and schedule. This brochure presents the Ingerop Company, its offer of services and main fields of intervention, its IT tools for 3D modeling and design, its activities and main references in the nuclear sector

  15. Field trial on glucose-induced insulin and metabolite responses in Estonian Holstein and Estonian Red dairy cows in two herds

    Directory of Open Access Journals (Sweden)

    Kaart Tanel

    2010-01-01

    Full Text Available Abstract Background Insulin secretion and tissue sensitivity to insulin is considered to be one of the factors controlling lipid metabolism post partum. The objective of this study was to compare glucose-induced blood insulin and metabolite responses in Estonian Holstein (EH, n = 14 and Estonian Red (ER, n = 14 cows. Methods The study was carried out using the glucose tolerance test (GTT performed at 31 ± 1.9 days post partum during negative energy balance. Blood samples were obtained at -15, -5, 5, 10, 20, 30, 40, 50 and 60 min relative to infusion of 0.15 g/kg BW glucose and analysed for glucose, insulin, triglycerides (TG, non-esterified fatty acids (NEFA, cholesterol and β-hydroxybutyrate (BHB. Applying the MIXED Procedure with the SAS System the basal concentration of cholesterol, and basal concentration and concentrations at post-infusion time points for other metabolites, area under the curve (AUC for glucose and insulin, clearance rate (CR for glucose, and maximum increase from basal concentration for glucose and insulin were compared between breeds. Results There was a breed effect on blood NEFA (P P P P P P th min nadir (P th min postinfusion (P Conclusion Our results imply that glucose-induced changes in insulin concentration and metabolite responses to insulin differ between EH and ER dairy cows.

  16. Eesti antiigitõlke traditsioonid / Traditions of Estonian Translation from Ancient Greek and Latin

    Directory of Open Access Journals (Sweden)

    Janika Päll

    2012-06-01

    Full Text Available The tradition of translating ancient Greek and Roman authors into Estonian is short, beginning with first attempts at the end of the 18 th century and the close adaptations of two Anacreontic poems (21 and 24 by the first Estonian poet Kristjan Jaak Peterson (in 1818, which remained in manuscript for a long time. The continuous history of printed translations began in 1878 with the translations from Homer by Jaan Bergmann. At present, a new, extensive and regularly updated bibliography with a database of earlier translations is being created (EAB 2012, which also includes the translations in the journals and more extensive citations in articles, as printing separate books with ancient literature started very late (1908 and was very rare in the beginning.  The periods in Estonian translation reflect the history of the country. Almost every period has its own specific trends, beginning with the focus on Greek and the role of periodicals in the first, resembling the patchwork-model of translation that has been described by Karl Eimermacher. Alongside the wish to entertain and educate, we see a strong tendency to use these translations for the development of Estonian national identity by comparing the Estonian epic “Kalevipoeg” to Homer’s epics and translating pieces from Tacitus’ “Germania” as early references to Estonia and thereby extending Estonia’s written history.  The 1920s and 1930s bring first attempts to create a canon, with a stress on Latin and the translations made for school, as well as the development of verse translation. However, all this was disrupted by the almost total abandonment of the classical tradition during the war and the Stalinist period. The comeback in the 1960s brought the translation of central authors from the classical canon (Homer, Vergil, Sophocles, supported by other activities of canon-building (anticipated partly in the 1920s and 1930s: the composition of anthologies and histories of literature

  17. Agricultural sector

    International Nuclear Information System (INIS)

    Ainul Hayati Daud; Hazmimi Kasim

    2010-01-01

    The applications of nuclear technology in agriculture sector cover the use of the technology at every aspects of agricultural activity, starting from the seed to harvesting as well as the management of plantations itself. In this sector, a total of 55 entities comprising 17 public agencies and 38 private companies were selected for the study. Almost all, 91 % of them are located in Peninsular Malaysia; the rest operates in Sabah and Sarawak. The findings of the study in the public agencies and private companies are presented in the next sections. (author)

  18. Client-centeredness of Finnish and Estonian nursing students and the support from nursing education to develop it. Students' self-evaluation.

    Science.gov (United States)

    Kalam-Salminen, Ly; Valkonen, Marjo-Riitta; Aro, Ilme; Routasalo, Pirkko

    2013-10-01

    The purpose of this comparative study is to describe the differences between Finnish and Estonian students evaluations about their client-centeredness and educational support they received to develop it. Client-centeredness has many positive effects on the quality and effectiveness of care. However, some deficiencies have been identified in the client-centeredness of nursing staff. Research on the subject has been limited, and we lack knowledge of graduating students' competence in client-centeredness and the support of their education to develop it. The sample consisted of 390 undergraduate nursing students, 195 from Finland and 195 from Estonia. The data were collected in 2009 using the structured five-point scale questionnaire. The questionnaire was designed to measure students' client-centeredness and the educational support they received from nursing education. The data were analyzed by the PASW Statistics 18-programme using descriptive statistics, Kolmogorov-Smirnov test and Mann-Whitney U-test. Predominantly, students in both countries evaluated their level of client-centeredness high. The Estonian students generally evaluated their client-centeredness higher compared to the Finnish students. The same applied to support provided by nursing education. The greatest differences were related to education and particularly theoretical teaching. In Estonia, students' client-centeredness manifested itself more in politeness and willingness to serve clients, whereas respecting the clients' values was emphasized in Finland. Students' requisites, referred here as knowledge, skills and abilities to implement client-centered nursing, for client-centeredness had deficiencies, and the support from education was also the weakest regarding these aspects. In future, education on development of nursing activities, acquisition of knowledge and services provided by health care as well as legislation should be enhanced, since these areas proved the most difficult for the students

  19. Regional transport sector mitigation options

    Energy Technology Data Exchange (ETDEWEB)

    Zhou, Peter [EECG Consultants, Gaborone (Botswana)

    1998-10-01

    The rationale for conducting climate change mitigation studies in the transport sector is on the premise that: The transport sector is the second largest consumer of fossil fuels in the region; The regional transport sector is an area with high opportunity for infrastructural development under UNFCCC financial mechanism; The regional transport sector is crucial in the SADC region for trade and coupled with the Trade Protocol will play a major role in development hence the need to make it efficient in terms of energy demand and provision of services; The sector offers many mitigation options but with a challenge to evaluate their energy saving and GHG saving potential and yet there is need to quantify possible emission reduction for possible future emission trading. This is also a sector with potential to qualify for financing through Clean Development Mechanism (CDM) recently stipulated in the Kyoto Protocol. (au)

  20. Regional transport sector mitigation options

    International Nuclear Information System (INIS)

    Zhou, Peter

    1998-01-01

    The rationale for conducting climate change mitigation studies in the transport sector is on the premise that: The transport sector is the second largest consumer of fossil fuels in the region; The regional transport sector is an area with high opportunity for infrastructural development under UNFCCC financial mechanism; The regional transport sector is crucial in the SADC region for trade and coupled with the Trade Protocol will play a major role in development hence the need to make it efficient in terms of energy demand and provision of services; The sector offers many mitigation options but with a challenge to evaluate their energy saving and GHG saving potential and yet there is need to quantify possible emission reduction for possible future emission trading. This is also a sector with potential to qualify for financing through Clean Development Mechanism (CDM) recently stipulated in the Kyoto Protocol. (au)

  1. [The effect of age, gender and socioeconomic status on the use of services for psychological distress symptoms in the general medical sector: Results from the ESA research program on mental health and aging].

    Science.gov (United States)

    Préville, Michel; Gontijo-Guerra, Samantha; Mechakra-Tahiri, Samia-Djemaâ; Vasiliadis, Helen-Maria; Lamoureux-Lamarche, Catherine; Berbiche, Djamal

    2014-01-01

    The objective of this study was, first, to document the psychometric characteristics of a measure of the older adults' socioeconomic status and, secondly, to test the effect of the socioeconomic status on the association between the older adults perceived need to improve their mental health and their use of services in the general medical sector for psychological distress symptoms taking into account the effect of age and gender. Data used in this study come from the ESA study (Enquête sur la santé des ainés) on mental health and aging, conducted in 2005-2008 using a probabilistic sample (n=2811) of the older adult population aged 65 years and over living at home in Quebec. Our results showed that a measurement model of the older adults' socioeconomic status including an individual-level (SES_I) and an area/contextual-level dimension of socioeconomic deprivation (SES_C) was plausible. The reliability of the SES index used in the ESA research program was .92. Our results showed that women (b=-.43) and older people (b=-.16) were more at risk to have a disadvantaged socioeconomic status. However, our results did not show evidence of a significant association between the older adults' socioeconomic status, their perception of a need to improve their mental health and the use of medical services for psychological distress symptoms in the general medical sector in the older adult population in Quebec. Our results do not support the idea suggested in other studies that socioeconomic status has an effect on the older adults use of services for psychological distress symptoms in the general medical sector and suggest that in a context where medical health services are provided under a public insurance programme context, the socioeconomic status does not influence access to services in the general medical sector in the older adult population.

  2. External factors and the interference of L1 Estonian on L2 English pronunciation: An apparent-time study

    OpenAIRE

    Kristiina Ader; Merilin Miljan

    2015-01-01

    This study focusses on external factors of second language learning (L2) and their effect on L2 sound production. The aim was to find out whether young adults whose first language (L1) is Estonian speak L2 English with less accent than older speakers of L1 Estonian. Prior studies have claimed that more exposure to the target language lessens the effect of L1 interference (internal factors) (e.g. Piske et al. 2001, Muñoz, Llanes 2014). An apparent-time study was imple- mented in order to test ...

  3. S. 1030: A bill to authorize private sector participation in providing products and services to support Department of Energy defense waste cleanup and modernization missions, introduced in the US Senate, One Hundred Second Congress, First Session, May 9, 1991

    International Nuclear Information System (INIS)

    Anon.

    1991-01-01

    This bill was introduced into the US Senate on May 9, 1991 to authorize private sector participation in providing products and services to support Department of Energy defense waste cleanup and modernization. Congress finds that the management and cleanup of nuclear and hazardous waste and the modernization of Department of Energy facilities must be pursued expeditiously in order to protect the health and safety of the public and workers

  4. El sector productivo The productive sector

    Directory of Open Access Journals (Sweden)

    Encarna Santolaria

    2004-05-01

    Full Text Available El crecimiento del sector servicios en detrimento del sector primario, la flexibilidad del mercado laboral y la progresiva incorporación de la mujer a dicho mercado son los cambios más destacados del sector productivo español en los últimos 25 años. Las mujeres en España presentan tasas de desempleo, trabajo temporal y a tiempo parcial mucho mayores que los hombres. Además, las condiciones de acceso al mercado de trabajo y las condiciones en las que éste se desempeña están también muy relacionadas con la clase social. Las mujeres cubren la escasez de servicios públicos destinados al cuidado de las criaturas pequeñas y de las personas mayores o dependientes, y realizan una labor de cuidadoras informales sin reconocimiento social, lo cual les impide el acceso a un puesto de trabajo o su mantenimiento y limita de forma decisiva las posibilidades de desarrollo y progreso profesional. Todo ello indica una clara diferencia con respecto a los hombres en cuanto a la frecuencia de contratos temporales y de tiempo parcial, así como en la segregación laboral, tanto horizontal como vertical. Estos aspectos de segregación son más evidentes en las mujeres de clases sociales menos privilegiadas, en las que se concentran las peores condiciones de acceso al mercado laboral y de trabajo. En España es imprescindible llevar a cabo políticas que ofrezcan servicios que permitan compatibilizar la vida laboral y familiar en condiciones de mayor equidad, tanto en razón de género como de clase social.In the last 25 years, the production sector in Spain has undergone important changes. Among these changes, the important growth of the services sector at the expense of the primary sector, the increasing flexibility of the labour market, and the rise in the female workforce could be considered as the most relevant ones. Spanish women have higher rates of unemployment, temporary jobs and part time contracts than Spanish men. Moreover, job access and work

  5. Noor-Eesti rollist eesti kirjandus- ja kultuuriloos. The Role of Young Estonia in Estonian Literary and Cultural History

    Directory of Open Access Journals (Sweden)

    Sirje Olesk

    2012-04-01

    Full Text Available From the beginning of the 20th century on, the activities of the Young Estonia literary movement have had a significant influence on the development of Estonian culture. The group published five Young Estonia albums (1905–1915, the magazine Young Estonia, devoted to science, literature, and the arts (1910– 1911, and the newspaper Vaba Sõna (1914–1916, Free Word. The core of the group was composed of five or six active writers who maintained lively interactions with art and theatre circles. The publications of the Young Estonia Press brought about a revolutionary turn in the design and printing styles of the Estonian-language book. The questions of Young Estonia’s role and meaning have intrigued the Estonian cultural public at different times and in different ways. Young Estonia brought to cultural consciousness liberal views on the interpretation of art as well as an elitist aesthetics. At different times their openness to Europe irritated both the nationalist-minded and internationalists; thus the reception of the Young Estonia movement has been polemical throughout Estonian cultural history. Elapsed time has both opened the way for broader generalizations and, conversely, created a need to reconstruct the cultural context of the beginning of the 20th century. Polemic around Young Estonia was certainly caused by the group as a whole; however, in this article the role of individual members is also highlighted. It is emphasized that the political and aesthetic ideas of the Young Estonians changed synchronously with social conditions, from the 1905 Russian revolution to the world war that ravaged Europe. If the early part of this period saw a more social and nationalist bent to their thinking, then in the years of reaction, positions were taken that were more in keeping with l’art pour l’art. Young Estonia was not a hierarchical organization; rather, its small core group was composed of a narrow circle of friends with various

  6. Spatial patterns of soil organic carbon stocks in Estonian arable soils

    Science.gov (United States)

    Suuster, Elsa; Astover, Alar; Kõlli, Raimo; Roostalu, Hugo; Reintam, Endla; Penu, Priit

    2010-05-01

    Soil organic carbon (SOC) determines ecosystem functions, influencing soil fertility, soil physical, chemical and biological properties and crop productivity. Therefore the spatial pattern of SOC stocks and its appropriate management is important at various scales. Due to climate change and the contribution of carbon store in the soils, the national estimates of soil carbon stocks should be determined. Estonian soils have been well studied and mapped at a scale 1:10,000. Previous studies have estimated SOC stocks based on combinations of large groups of Estonian soils and the mean values of the soil profile database, but were not embedded into the geo-referenced databases. These studies have estimated SOC stocks of Estonian arable soils 122.3 Tg. Despite of available soil maps and databases, this information is still very poorly used for spatial soil modelling. The aim of current study is to assess and model spatial pattern of SOC stocks of arable soils on a pilot area Tartu County (area 3089 sq km). Estonian digital soil map and soil monitoring databases are providing a good opportunity to assess SOC stocks at various scales. The qualitative nature of the initial data from a soil map prohibits any straightforward use in modelling. Thus we have used several databases to construct models and linkages between soil properties that can be integrated into soil map. First step was to reorganize the soil map database (44,046 mapping units) so it can be used as an input to modelling. Arable areas were distinguished by a field layer of Agricultural Registers and Information Board, which provides precise information of current land use as it is the basis of paying CAP subsidies. The estimates of SOC content were found by using the arable land evaluation database of Tartu from the Estonian Land Board (comprising 950 sq km and 31,226 fields), where each soil type was assessed separately and average SOC content grouped by texture was derived. SOC content of epipedon varies in

  7. Validation of an Estonian version of the Parkinson's Disease Questionnaire (PDQ-39

    Directory of Open Access Journals (Sweden)

    Lai Taavi

    2008-03-01

    Full Text Available Abstract Introduction Diagnosis and management of Parkinson's disease (PD rely heavily on evaluation of clinical symptoms and patients' subjective perception of their condition. The purpose of this study was to evaluate the validity, acceptability, and reliability of the Estonian version of the 39-question Parkinson 's disease Questionnaire (PDQ-39. Methods Study subjects were approached during their regular clinic follow-up visits. 104 patients consented to the study and 81 completed questionnaires were used for subsequent testing of psychometric characteristics, validity and reliability. Results The content validity was assessed through qualitative content analysis during the pilot study. The patients indicated that the questions were relevant to measure the quality of life of people with PD. The analysis of means showed that the ceiling and floor effects of domain results were within the limits of 15% of Summary Index and of all domains except Stigma, Social Support and Communication where the ceiling effect was 16% to 24% of the responses. Convergent validity was interpreted through correlation between disease severity and PDQ-39 domains. There was a statistically significant difference between the domain scores in patients with mild versus moderate PD in domains of Mobility, ADL, and Communication but not for Stigma, Social Support and Cognition. The reliability was good, Cronbach alpha for all domains and summary index was over 0.8 and item-test correlations between domains and summary index ranged from 0.56 to 0.83. Conclusion The psychometric characteristics of an Estonian version of the PDQ-39 were satisfactory. The results of this study were comparable to the results of previous validation studies in other cultural settings in UK, USA, Canada, Spain and Italy. The Estonian version of the PDQ-39 is an acceptable, valid and reliable instrument for quality of life measurement in PD patients.

  8. Trends in smoking behaviour among Estonian physicians in 1982-2014.

    Science.gov (United States)

    Pärna, Kersti; Põld, Mariliis; Ringmets, Inge

    2017-07-25

    Smoking surveys among physicians have proved useful in highlighting the importance of physicians as healthy life style exemplars and role models in tobacco control and smoking cessation. The aim of this study was to give an overview of smoking behaviour among Estonian physicians from 1982 to 2014. Three cross-sectional postal surveys using a self-administered questionnaire were carried out among all practising physicians in Estonia. The number of physicians participating in this study was 3786 in 1982, 2735 in 2002, and 2902 in 2014. Data analysis involved calculating the age-standardized prevalences of smoking, prevalences of smoking by age group and mean age of smoking initiation. A non-parametric test for trend was used to assess significant changes in smoking over time. Age-standardized prevalence of current smoking among men was 39.7% in 1982, 20.9% in 2002, and 14.3% in 2014 and among women 12.2%, 8.0%, and 5.2%, respectively (p smoking among men and women was in age groups under 35 (from 55.2% to 16.7% and from 16.7% to 2.8%, respectively) and 35-44 (from 47.1% to 8.3% and from 19.5% to 5.1%, respectively) (p smoking initiation decreased from 20.4 to 19.3 among men and from 24.5 to 20.4 among women over the study period. In 1982-2014, smoking prevalence among Estonian physicians declined substantially. This may influence the willingness of society to recognize the health consequences of smoking which could give a support to the decline of the smoking epidemic in the country. Differences between smoking among male and female physicians persisted over the study period, but mean age of smoking initiation decreased. A further decline in smoking among Estonian physicians should be encouraged by special efforts targeted at physicians.

  9. Estonian experience in establishing the national radiation protection infrastructure in the newly independent State

    International Nuclear Information System (INIS)

    Kalam, J.

    2001-01-01

    The Estonian Radiation Protection Centre (ERPC) was established on 4 January 1996 as the regulatory authority for radiation protection and safety of radiation sources. The report explains the ERPC's structure and its main functions and activities, and provides information on the regulations that have been approved or are planned to be adopted. Reference is made to radiological emergency preparedness and, in particular, to the status of development of the system of regulatory control by authorization and inspection of radiation practices in the country. (author)

  10. Variation in tryptophan hydroxylase-2 gene is not associated to male completed suicide in Estonian population.

    Science.gov (United States)

    Must, Anne; Tasa, Gunnar; Lang, Aavo; Vasar, Eero; Kõks, Sulev; Maron, Eduard; Väli, Marika

    2009-04-03

    Dysfunction of the central serotonergic system has been related to a spectrum of psychiatric disorders, including suicidal behavior. Tryptophan hydroxylase isoform 2 (TPH2) is the rate-limiting enzyme in the biosynthetic pathway of serotonin, being expressed in serotonergic neurons of raphe nuclei. We investigated genetic variation in TPH2 gene in two samples of male subjects: 288 suicide completers and 327 volunteers, in order to reveal any associations between 14 single nucleotide polymorphisms and completed suicide. No associations were revealed neither on allelic nor haplotype level. Our finding does not support the hypothesis of TPH2 being a susceptibility factor for completed suicide in males of Estonian origin.

  11. Sectoral Innovation Watch Space and Aeronautics Sectors. Final sector report

    NARCIS (Netherlands)

    Giessen, A.M. van der

    2011-01-01

    The space and aeronautics sectors are high-technology sectors and belong to the most innovative sectors in Europe1. Analysis of CIS4 data shows that the space and aeronautics sectors continue to be very innovative. 85% of the firms is engaged in intramural R&D. Total R&D expenditures are between 21%

  12. External factors and the interference of L1 Estonian on L2 English pronunciation: An apparent-time study

    Directory of Open Access Journals (Sweden)

    Kristiina Ader

    2015-04-01

    Full Text Available This study focusses on external factors of second language learning (L2 and their effect on L2 sound production. The aim was to find out whether young adults whose first language (L1 is Estonian speak L2 English with less accent than older speakers of L1 Estonian. Prior studies have claimed that more exposure to the target language lessens the effect of L1 interference (internal factors (e.g. Piske et al. 2001, Muñoz, Llanes 2014. An apparent-time study was imple- mented in order to test whether a change in learner setting (i.e. limited exposure to the target language vs. abundant exposure shows any evidence which can be explained by such external factors. Data was elicited from the speech samples of 97 speakers of L1 Estonian and L1 interference effects were analysed sound by sound. The results show that the younger generation displays less L1 Estonian interference than the older generation. Both greater exposure to the target language and earlier age of L2 learning onset correlate with the ability to produce more sounds target-like.

  13. Exploring Constructivist Social Learning Practices in Aiding Russian-Speaking Teachers to Learn Estonian: An Action Research Approach

    Science.gov (United States)

    Kiilo, Tatjana; Kutsar, Dagmar

    2012-01-01

    Based on appreciative inquiry and threshold concepts from an intercultural learning perspective, the article makes insights into the constructivist social learning practice of Estonian language learning amongst Russian-speaking teachers in Estonia. The application of educational action research methodology, more specifically that of Bridget…

  14. Proficiency Assessment of Male Volleyball Teams of the 13-15-Year Age Group at Estonian Championships

    Science.gov (United States)

    Stamm, Meelis; Stamm, Raini; Koskel, Sade

    2008-01-01

    Study aim: Assessment of feasibility of using own computer software "Game" at competitions. Material and methods: The data were collected during Estonian championships in 2006 for male volleyball teams of the 13-15-years age group (n = 8). In all games, the performance of both teams was recorded in parallel with two computers. A total of…

  15. Enhancing Teachers' Curriculum Ownership via Teacher Engagement in State-Based Curriculum-Making: The Estonian Case

    Science.gov (United States)

    Mikser, Rain; Kärner, Anita; Krull, Edgar

    2016-01-01

    Teachers' curriculum ownership is increasingly gaining attention in many countries. It is particularly important that under the conditions of centralized curriculum-making, teachers as final implementers of curricular ideas identify themselves with these ideas. This study investigates Estonian upper secondary school teachers' views on the impact…

  16. Tabud ja reeglid. Sissevaateid eesti laagriromaani / Taboos and Rules. Insights into Prison Camp Novels by Estonian Writers

    Directory of Open Access Journals (Sweden)

    Anneli Kõvamees

    2013-12-01

    Full Text Available The article concentrates on Estonian novels depicting Soviet prison camps in the 1940s and 1950s. The goal is to map themes, motifs and characteristics in such novels, concentrating on various taboos and rules in the prison camp environment. For a long time the Soviet prison camp theme was not publicly discussed in Estonia due to political reasons. Texts dealing with prison camps could appear in print only outside the Soviet Union; the way Estonians saw these historical events and hellish experiences were depicted mostly in exile novels. Most notable are the novels by Arved Viirlaid (b. 1922, e.g., Kes tappis Eerik Hormi? (Who Killed Eerik Horm? (1974, Surnud ei loe (The Dead do not Read (1975, Vaim ja ahelad (Mind and Chains (1961. Estonian prison camp novels can be seen as “the literature of testimony”, to use the term by Leona Toker. Dramatic historical events are written down to record the events and to show the inhumane nature of Soviet society. These records of the dramatic past follow certain patterns and create certain self- and hetero-images. A prison camp is a closed territory within a closed territory; prison camps can be seen as small models of Soviet society. Prison camp novels give a detailed view of the environment of the prison camp, its inhabitants and activities. Two central aspects are labour and food; the life of the prisoner whirls around these. The most important thing is to survive, which often leads to moral decline, e.g., stealing, cheating. However, there are lines Estonians do not cross, e.g., cannibalism or homosexual relationships with superiors. Estonians are always depicted as political prisoners (not common criminals and heterosexuals, while Russians are portrayed mainly as criminals and often also as homosexuals. Another important component of the image of the Estonians is their enterprising spirit and ability to manage even under very difficult conditions. Therefore, several oppositions can be identified, e

  17. BASIC COLOUR TERMS IN FIVE FINNOUGRIC LANGUAGES AND ESTONIAN SIGN LANGUAGE: A COMPARATIVE STUDY

    Directory of Open Access Journals (Sweden)

    Liivi Hollman

    2012-01-01

    Full Text Available In this paper we compare five Finno-Ugric languages – Estonian,Finnish, Hungarian, Udmurt and Komi-Zyrian – and the Estonian Sign Language (unclassified in different aspects: established basic colour terms, the proportion of basic colour terms and different colour terms in the collected word-corpora, the cognitive salience index values in the list task and the number of dominant colour tiles in the colour naming task. The data was collected, using the field method of Davies and Corbett, from all languages under consideration, providing a distinctive foundation for linguistic comparison. We argue that Finno-Ugric languages seem to possess relatively large colour vocabularies,especially due to their rich variety of word-formation types,e.g. the composition of compound words. All of the languages under consideration have developed to Stage VI or VII, possessing 7 to 11lexicalised basic colour terms. The cognitive salience index helps to distinguish primary and secondary basic colour terms, showing certain comprehensive patterns which are similar to Russian and English.

  18. Linking a population biobank with national health registries-the estonian experience.

    Science.gov (United States)

    Leitsalu, Liis; Alavere, Helene; Tammesoo, Mari-Liis; Leego, Erkki; Metspalu, Andres

    2015-04-16

    The Estonian population-based biobank, with 52,000 participants' genetic and health data, is the largest epidemiological cohort in the Baltic region. Participants were recruited through a network of medical professionals throughout Estonia (population 1.34 million). Unique legislation as well as a broad consent form give the Estonian Genome Center, a research institute of the University of Tartu, permission to re-contact participants and to retrieve participants' data from national registries and databases. In addition to two re-contacting projects to update the health data of participants, extensive clinical characterizations have been retrieved from national registries and hospital databases regularly since 2010. Acquiring data from electronic health records and registries has provided a means to update and enhance the database of the Genome Center in a timely manner and at low cost. The resulting database allows a wide spectrum of genomic and epidemiological research to be conducted with the aim of benefitting public health. Future plans include linking the genome center database with the national health information system through X-road and exchanging data in real time, as well as using the genetic data and the technical infrastructure available for piloting personalized medicine in Estonia.

  19. Linking a Population Biobank with National Health Registries—The Estonian Experience

    Science.gov (United States)

    Leitsalu, Liis; Alavere, Helene; Tammesoo, Mari-Liis; Leego, Erkki; Metspalu, Andres

    2015-01-01

    The Estonian population-based biobank, with 52,000 participants’ genetic and health data, is the largest epidemiological cohort in the Baltic region. Participants were recruited through a network of medical professionals throughout Estonia (population 1.34 million). Unique legislation as well as a broad consent form give the Estonian Genome Center, a research institute of the University of Tartu, permission to re-contact participants and to retrieve participants’ data from national registries and databases. In addition to two re-contacting projects to update the health data of participants, extensive clinical characterizations have been retrieved from national registries and hospital databases regularly since 2010. Acquiring data from electronic health records and registries has provided a means to update and enhance the database of the Genome Center in a timely manner and at low cost. The resulting database allows a wide spectrum of genomic and epidemiological research to be conducted with the aim of benefitting public health. Future plans include linking the genome center database with the national health information system through X-road and exchanging data in real time, as well as using the genetic data and the technical infrastructure available for piloting personalized medicine in Estonia. PMID:25894366

  20. Linking a Population Biobank with National Health Registries—The Estonian Experience

    Directory of Open Access Journals (Sweden)

    Liis Leitsalu

    2015-04-01

    Full Text Available The Estonian population-based biobank, with 52,000 participants’ genetic and health data, is the largest epidemiological cohort in the Baltic region. Participants were recruited through a network of medical professionals throughout Estonia (population 1.34 million. Unique legislation as well as a broad consent form give the Estonian Genome Center, a research institute of the University of Tartu, permission to re-contact participants and to retrieve participants’ data from national registries and databases. In addition to two re-contacting projects to update the health data of participants, extensive clinical characterizations have been retrieved from national registries and hospital databases regularly since 2010. Acquiring data from electronic health records and registries has provided a means to update and enhance the database of the Genome Center in a timely manner and at low cost. The resulting database allows a wide spectrum of genomic and epidemiological research to be conducted with the aim of benefitting public health. Future plans include linking the genome center database with the national health information system through X-road and exchanging data in real time, as well as using the genetic data and the technical infrastructure available for piloting personalized medicine in Estonia.

  1. Behind the Curtains of e-State: Determinants of Online Sexual Harassment among Estonian Children

    Directory of Open Access Journals (Sweden)

    Veronika Kalmus

    2012-11-01

    Full Text Available This article analyses the risk of receiving online sexual messages and experiencing harm among Estonian children. In particular, the paper examines the association between receiving sexual messages and behavioural, psychological and demographic characteristics, and the social mediation of children’s Internet use. Estonian data from EU Kids Online survey are used, involving 780 children aged 11-16. Results demonstrate that 19% of children who use the Internet have received online sexual messages, and 6% have felt disturbed. The probability of receiving sexual messages online is higher for children with risky online and offline behaviour and psychological difficulties. Perceiving online messages as sexually harassing is higher among children with excessive Internet use, lower levels of parental monitoring and higher levels of peer mediation of Internet use. The risk of exposure to harassing sexual messages also differs by age and, more notably, by the minority status. Mediation by parents and teachers plays an insignificant role in reducing teenagers’ risks of receiving sexual messages.

  2. Radon in Estonian buildings. Establishment of a measurement system and obtained results

    International Nuclear Information System (INIS)

    Pahapill, L.; Rulkov, A.; Swedjemark, G.A.

    1996-12-01

    One purpose of this project was the establishment of a radon monitoring programme inside the state environmental monitoring programme. Another purpose was to investigate regions, expected to have high radon levels indoors. A new method for the long-term measurement of indoor radon was established and the staff for these measurements was trained. The results of the measurement can be used by Estonian decision-makers to work out rules and standards. There is no legislative act in the field of radiation in Estonian at this time. To summarize the results of the measurements we can say that indoor radon concentrations vary by region. The radon investigations must be continued to identify the risk areas and types of housing construction. The results of the state radon monitoring are provided to the municipalities, who advice the owners of planned new houses to select the right construction for the house. A new project will follow with an investigation of radon in randomly selected dwellings, training and equipment for radon measurement in soil, and general advice with regard to radon, as well as assistance in preparing information about radon. 7 refs, 5 figs

  3. Cultural Value Differences, Value Stereotypes, and Diverging Identities in Intergroup Conflicts: The Estonian Example

    Directory of Open Access Journals (Sweden)

    Henrik Dobewall

    2011-07-01

    Full Text Available

    An examination of the relationship between cultural values, value stereotypes and social identities in Estonia, where intergroup conflicts triggered riots in the capital
    Tallinn in April 2007, using data from the European Social Survey on cultural differences and value trends as the background to a survey exploring perceived
    group values and assessed social identities among ethnic Estonians and members of the Russian-speaking minority. The study, conducted in summer 2008, found
    agreement across both ethnic groups about the values of a typical group member, but no accuracy in their attribution. The Estonian students (n = 152 avoided
    Eastern-European identification, while the Russian-speaking students (n = 54 did not want to give up Estonia’s Soviet past. We found that attributed rather than
    self-rated value differences between groups caused the conflicts, whilst diverging identities were found to make value stereotypes more extreme.

  4. Mental health and alcohol problems among Estonian cleanup workers 24 years after the Chernobyl accident.

    Science.gov (United States)

    Laidra, Kaia; Rahu, Kaja; Tekkel, Mare; Aluoja, Anu; Leinsalu, Mall

    2015-11-01

    To study the long-term mental health consequences of the 1986 Chernobyl nuclear accident among cleanup workers from Estonia. In 2010, 614 Estonian Chernobyl cleanup workers and 706 geographically and age-matched population-based controls completed a mail survey that included self-rated health, the Posttraumatic Stress Disorder Checklist (PCL), alcohol symptoms (AUDIT), and scales measuring depressive, anxiety, agoraphobia, fatigue, insomnia, and somatization symptoms. Respondents were dichotomized into high (top quartile) and low symptom groups on each measure. Logistic regression analysis detected significant differences between cleanup workers and controls on all measures even after adjustment for ethnicity, education, marital status, and employment status. The strongest difference was found for somatization, with cleanup workers being three times more likely than controls to score in the top quartile (OR = 3.28, 95% CI 2.39-4.52), whereas for alcohol problems the difference was half as large (OR = 1.52, 95% CI 1.16-1.99). Among cleanup workers, arrival at Chernobyl in 1986 (vs. later) was associated with sleep problems, somatization, and symptoms of agoraphobia. The toll of cleanup work was evident 24 years after the Chernobyl accident among Estonian cleanup workers indicating the need for focused mental health interventions.

  5. Groundwater flow model of the Estonian oil shale mining area towards to innovative system

    Energy Technology Data Exchange (ETDEWEB)

    Lind, H. [Tallinn Univ. of Technology (Estonia). Dept. of Mining

    2010-07-01

    Changes in the Estonian groundwater regime are anticipated as oil shale deposits are mined. This paper described a dynamic groundwater flow model used to develop a 3-D groundwater elevation map of the Estonian oil shale mining area. The model was used to provide preliminary estimations of water inflow into the working underground mine areas. The model included 9 closed underground mines, 5 active mine sites, and 2 small open-cast sites. The closed mine sites were filled with water flowing in from the working mine sites. New mines and dewatering programs are planned for the future. A database from observation wells installed within the Keila-Kukruse aquifer was used to extract outputs and determine time steps. The model included 35 pumping stations from the active mine sites. The hydraulic properties for each model layer were defined in 4 model zones. Results of the model showed higher water in-flows from the closed underground sites than earlier predictions had anticipated. 9 refs., 1 tab., 4 figs.

  6. Vene kirjandus venestusaja eesti koolides. Russian Literature in the Estonian Schools of the Russification Era

    Directory of Open Access Journals (Sweden)

    Ülle Pärli

    2012-04-01

    Full Text Available This article aims to give an overview of literary instruction in schools of the russification era at the beginning of the 20th century in Estonia; this was likewise the curriculum of literary study offered to the generation of educated youth which included the Young Estonians. Based on official documents, archival materials, and memoirs, and through analyses of anthologies, literary histories, and teaching methods in use at the time, we attempt to reconstruct the outlines of literary reading and requirements for students in various types of schools. When, as a result of school reform, Russian became the language of instruction; lessons in Russian became central in the curriculum, alongside the word of God; selections from Russian literature were read in the original language. In the lower grades, teaching was by the so-called ”natural method”, intended to guarantee swift achievement of fluency in ”living Russian language”; this was later replaced by systematic textual analysis, which distinguished between belles lettres and other types of texts. However, the study of literature was always subordinated to the goals of language instruction. In institutions of secondary education, study of Russian literature was separate from language instruction. Indeed, Russian literature was the only literature systematically studied in high schools (though one must keep in mind that not all schools completely followed the official program. Private schools were especially noticeable for their greater freedom, though all of them had to take general curriculum directives into account. Reading of literary texts connected with other languages thus had to remain almost purely illustrative. In view of the above, in the upper grades of elementary school and high school, students obtained a thorough introduction to the Russian classics. According to the official school curriculum, Russian literary history ended with Nikolai Gogol. Attempts were made to ignore

  7. Sectoral assessments

    Energy Technology Data Exchange (ETDEWEB)

    Callaway, J.M.; Fenhann, J.; Gorham, R.; Makundi, W.; Sathaye, J.

    1999-09-01

    This publication contains five papers that were written as a part of the GEF project, The Economics of Greenhouse Gas Limitations. The main goal of the project was to assess the greenhouse gas reductions and incremental costs of mitigation option sin Ecuador, Argentina, Senegal, Mauritius, Vietnam, Indonesia, Estonia and Hungary. In addition, regional studies were conducted for the Andean Pact nations and Southern Africa to assess various aspects of regional co-operation in reducing greenhouse gas emissions. The GEF study also involved the development of a methodological framework for climate change assessment, with a special emphasis on developing countries. These guidelines have been published in a separate document, Economics of Greenhouse Gas Limitations: Methodological Guidelines. The papers in this publication focus on various methodological and policy aspects of greenhouse gas mitigation at the sectoral level, and are outgrowth of work performed on other parts of the GEF project. (au)

  8. Status and Trends for the U.S. Forest Products Sector: A Technical Document Supporting the Forest Service 2010 RPA Assessment

    Science.gov (United States)

    Kenneth E. Skog; David B. McKeever; Peter J. Ince; James L. Howard; Henry N. Spelter; Albert T. Schuler

    2012-01-01

    Forest products sector products and income help sustain the social, economic, and ecological benefits of forestry in the United States. Solidwood products consumption increased with population between 1965 and 2008 and varied with housing starts. Lumber's share declined from 83% to 70%, and structural panels' share increased from 9% to 17%. Paper and...

  9. Organizational and sectoral changes in transition banking : Estonian experience / Kari Liuhto, Olga Lushtshik, Mart Sõrg...[jt.

    Index Scriptorium Estoniae

    2007-01-01

    Teadustöö käsitleb organisatsioonilisi ja sektoriaalseid arenguid Eesti pangandussektoris. Uuringu tulemuste põhjal võib järeldada, et vaatamata ebastabiilsele majanduslikule ja õiguslikule keskkonnale üleminekuperioodil, on pangandus Eestis olnud palju tulutoovam kui paljudes arenenud riikides, samal ajal on aga siirdemajanduse panganduse efektiivsus volatiilne ning ebaõnnestumise risk kõrge. Tabelid, joonised, diagrammid

  10. Prevalencia de diferentes tipos de violencia en usuarias del sector salud en México Gender violence prevalence in female users of health services in Mexico

    Directory of Open Access Journals (Sweden)

    Gustavo Olaiz

    2006-01-01

    Full Text Available OBJETIVO: Identificar la prevalencia de la violencia contra las mujeres en usuarias del sector salud en México. MATERIAL Y MÉTODOS: En 2003 se levantó la Encuesta Nacional sobre Violencia contra las Mujeres 2003 (ENVIM 2003 en usuarias de los servicios médicos de primer y segundo nivel. El esquema de muestreo se basó en una muestra probabilística estratificada en dos etapas: a de un listado de unidades médicas elegibles, se seleccionaron aquellas con probabilidad proporcional al número de consultorios de la unidad; b mediante muestreo sistemático se seleccionó a mujeres de 15 años y más que acudieron a la unidad médica. Se realizó un análisis univariado y posteriormente uno bivariado. RESULTADOS: Participaron 26 042 mujeres de 15 a 92 años de edad. La media de edad fue de 35.8 años. La violencia física durante la niñez, notificada, fue de 42.2%. Sólo 7.8% de las mujeres respondieron afirmativamente a la pregunta general de violencia de pareja. Sin embargo, al aplicar la escala de violencia, la prevalencia de cualquier tipo de violencia en los últimos 12 meses fue de 21.5%. El tipo de violencia más frecuente fue la psicológica (19.6%. De las mujeres que tuvieron antecedente de embarazo, 14.1% señalaron violencia y 4.4% refirieron haber sido golpeadas en el abdomen. La prevalencia de violencia sexual fue de 17.3% y cerca de la mitad de este porcentaje la padecieron antes de los 15 años de edad. La violencia se presenta en mayor prevalencia en las usuarias de la SSA, entre las de menor escolaridad, entre aquellas que no viven en casa propia y entre las que viven en mayor hacinamiento. CONCLUSIONES: La identificación y la medición de la violencia constituyen un fenómeno complejo en consideración a los diversos tipos de violencia que existen y a la manera en que las mujeres mismas la perciben y la notifican. La violencia es un problema importante de salud, tanto por la alta prevalencia como por sus consecuencias

  11. Violencia externa en el trabajo en el sector servicios: Consideraciones generales, notificación y protocolos de actuación External violence at work in the service sector general considerations: Notification and action protocol

    Directory of Open Access Journals (Sweden)

    María Luisa Rodríguez de la Pinta

    2011-01-01

    Full Text Available La violencia en el lugar de trabajo es un fenómeno emergente que afecta a todos los sectores y categorías laborales. Su prevención y manejo exige una actuación coordinada de todas las instituciones implicadas. Partiendo de la normativa legal existente, se crea la necesidad de poner en marcha las medidas preventivas dirigidas a eliminar o minimizar el riesgo, para conseguir este objetivo se deben elaborar procedimientos de trabajo que establezcan las actuaciones a seguir ante situaciones de violencia externa, estos procedimientos son de aplicación a todos los trabajadores y tienen que ser difundidos a todos los estamentos de la empresa. La información y formación de los trabajadores en relación con este tema es otra de las medidas preventivas que hay que poner en marcha, para que estos adquieran las habilidades necesarias con el fin de evitar la violencia externa. Para conocer la dimensión exacta del problema es preciso disponer de los datos referidos a las situaciones de violencia externa que suceden en nuestra organización, por lo que es imprescindible elaborar un plan de notificación y registro.Violence in the workplace is a new problem that affects all types of sectors and professional categories. Its prevention and management requires coordinated action by all institutions involved. According to current legislation, we need to implement preventive measures to remove or minimize this risk. To achieve this goal, we must develop working procedures establishing actions to be taken in situations of external violence. These procedures should be applied to all workers and distributed to all levels in the company. The information and training of workers in relation to this subject is another of the preventive measures which have to be carried out, so that they acquire the necessary skills to avoid external violence. To know the real dimension of the problem it is necessary to record accurately all external violence situations which occur

  12. A customer-centric approach towards evaluating single-choice information technology service provision to the parastatal sector of South Africa

    Directory of Open Access Journals (Sweden)

    MC Cant

    2014-05-01

    Full Text Available The article presents a case study whereby the service performance of a single-choice information technology service provider in the parastatal industry of South Africa is measured against multi-choice private service providers without any provisional agreements.  The outcome of the case study reveals that single-choice service provision options with provisional agreements have a limited chance of success if they are not supported by strong service user inputs.  In fact, provisional strategies that disallow sound competition among service providers are bound to impact negatively on user preferences as well as information technology skills development opportunities that  are required to improve service provision generally and long-term survival in particular.

  13. GLOBALIZATION IN TOURISM SECTOR

    OpenAIRE

    Mariana LUPAN; Mykola LYAKHOVYCH

    2007-01-01

    The paper points to recent developments in the tourism sector and highlights the leading factors of the internationalization of tourists travel and of tourism services, including information technologies, as well as the internationalization of hotel and tourism enterprises. Without neglecting the huge subsector of small and medium-sized enterprises, it describes typical features related to the composition of the labour force and to working conditions. It raises questions concerning the diffic...

  14. [Materials for construction sector].

    Science.gov (United States)

    Macchia, C

    2012-01-01

    The construction sector is characterized by high complexity due to several factors. There are a lot of processes within the building sites and they need the use of different materials with the help of appropriate technologies. Traditional materials have evolved and diversified, meanwhile new products and materials appeared and still appear, offering services which meet user needs, but that often involve risks to the health of workers. Research in the field of materials, promoted and carried out at various levels, has led to interesting results, encoded in the form of rules and laws.

  15. Does Society Win or Lose as a Result of Privatization?: Provision of Public Services and Welfare of the Poor: The Case of Water Sector Privatization in Colombia

    OpenAIRE

    Felipe Barrera-Osorio; Mauricio Olivera

    2007-01-01

    This paper studies the effects of water sector privatization on consumers' welfare in 46 municipalities in Colombia. The paper evaluates the impact of privatization on access, price, and quality of water as well as health outcomes using differences-in-differences methodology with variation across time (before and after privatization) and between treatment and control groups (privatized and non-privatized municipalities) and controlling for household and municipality characteristics. The resul...

  16. Re-conceptualizing mother tongue tuition of Estonian abroad as a transnational phenomenon

    Directory of Open Access Journals (Sweden)

    Maarja Siiner

    2017-05-01

    Full Text Available The governmental initiative called the Compatriots Programme, which supports language tuition in Estonian schools and societies abroad, reveals an increased interest in developing intergenerational language transmission in the growing Estonian diaspora. This transnational language political activity signals a new era in language policy, where nation states are increasingly decentralized by migration. The evaluation of the program furthermore reveals that organizing such schools requires a willingness to take language political agency, typically conducted by well-educated and well-integrated resourceful transnational multilingual parents. The present article outlines the results of an ethnographic study of the process of establishing the Estonian School in Copenhagen. This step has demanded a change in the mindset still prevailing in Estonia that language political activities, such as planning language acquisition, are solely the responsibility of the state. Since the prevailing language ideology in Denmark is not favorable towards multilingualism in migrant languages, intergenerational language transmission furthermore presupposes a feeling of ownership of the language and high language self-esteem. "Hargmaise keelepoliitika sünd. Eesti keeleõppe korraldamise võimalikkusest välismaal Taani näitel" Hargmaisus, kasvav väljarändajate arv ja sellega ka eesti keele rääkijate hulk välismaal on jätnud oma jälje eesti keelepoliitikale. Kui varem uuriti peamiselt seda, kuidas eesti keel muukeelses kontekstis muutub, siis viimasel kümnendil on riik asunud aktiivselt toetama eesti keele jätkuvat kasutamist välismaal, rahastades rahvuskaaslaste programmi abil haridusprogramme. Kuid millised faktorid määravad selle, kas uus eestlaste põlvkond oskab ja tahab eesti keelt rääkida? Artikkel hindab etnograafilises ja sotsiolingvistilises võtmes Kopenhaagenis kolm aastat tegutsenud Eesti Kooli ja Lasteklubi näitel, millised on keelekasutust

  17. Third sector primary care for vulnerable populations.

    Science.gov (United States)

    Crampton, P; Dowell, A; Woodward, A

    2001-12-01

    This paper aims to describe and explain the development of third sector primary care organisations in New Zealand. The third sector is the non-government, non-profit sector. International literature suggests that this sector fulfils an important role in democratic societies with market-based economies, providing services otherwise neglected by the government and private for-profit sectors. Third sector organisations provided a range of social services throughout New Zealand's colonial history. However, it was not until the 1980s that third sector organisations providing comprehensive primary medical and related services started having a significant presence in New Zealand. In 1994 a range of union health centres, tribally based Mäori health providers, and community-based primary care providers established a formal network -- Health Care Aotearoa. While not representing all third sector primary care providers in New Zealand, Health Care Aotearoa was the best-developed example of a grouping of third sector primary care organisations. Member organisations served populations that were largely non-European and lived in deprived areas, and tended to adopt population approaches to funding and provision of services. The development of Health Care Aotearoa has been consistent with international experience of third sector involvement -- there were perceived "failures" in government policies for funding primary care and private sector responses to these policies, resulting in lack of universal funding and provision of primary care and continuing patient co-payments. The principal policy implication concerns the role of the third sector in providing primary care services for vulnerable populations as a partial alternative to universal funding and provision of primary care. Such an alternative may be convenient for proponents of reduced state involvement in funding and provision of health care, but may not be desirable from the point of view of equity and social cohesion

  18. El contagio en el fracaso empresarial como consecuencia de la proximidad geográfica: un análisis con los estadísticos join-count aplicado al sector servicios || The Contagion on Business Failure by the Geographical Proximity: An Analysis with the Join-Count Tests in the Service Sector

    Directory of Open Access Journals (Sweden)

    Rodríguez Fuentes, Christian Camilo

    2017-06-01

    Full Text Available El objetivo de este trabajo es contrastar el efecto de contagio en el fracaso empresarial como consecuencia de la proximidad geográfica entre empresas del mismo sector. Para ello, desarrollamos una aplicación empírica basada en el análisis de los estadísticos espaciales join-count sobre una muestra de empresas del sector servicios en el municipio de Murcia (España. Los resultados muestran un patrón de autocorrelación espacial significativo, de tal forma que la probabilidad de fracaso de una empresa no solo depende de sus características internas sino también de su proximidad a otras empresas fracasadas. Estos resultados pueden ser un interesante punto de partida para el desarrollo de análisis que incluyan los efectos de la proximidad geográfica entre empresas en la literatura de fracaso empresarial. || This paper aims to contrast the spillover effects in business failure derived from the geographic proximity among firms of the same sector. To get this purpose, we develop an empirical application based on the analysis of the join-count statistics on a sample of firms of service sector located in the municipality of Murcia (Spain. Our results show significant spatial autocorrelation pattern, therefore, the probability of failure in a firm not only depends on its internal characteristics, but also on the situation of failure of its vicinity peer companies. These results can be an interesting starting point in the development of papers which consider the interdependence effects among closer peer companies in business failure literature.

  19. Synergies between veterinarians and para-professionals in the public and private sectors: organisational and institutional relationships that facilitate the process of privatising animal health services in developing countries.

    Science.gov (United States)

    Woodford, J D

    2004-04-01

    The delivery of veterinary services in most developing countries was, until recently, considered to be the responsibility of the public sector. However, over the past four decades, economic constraints and the imposition of structural adjustment policies (SAPs) have led to a gradual decline in public sector investment in real terms and thus a reduction in the quality and quantity of services available to livestock keepers. Many governments acknowledged that they were no longer able to provide services that were essentially of a 'private good' nature and introduced radical policy changes which sought to introduce the concepts of a market orientated approach towards agriculture and livestock production in particular. The role of government, in the future, would be to provide a reduced range of essential 'public good' services and to create a favourable environment in which the private sector could become established as a provider of 'private good' services and at the same time act as a partner in carrying out certain public functions under contract or 'sanitary mandates'. In almost all developing countries, however, these policy changes were not accompanied by appropriate development strategies. The reasons for this are complex. Firstly, SAPs may be considered to have been foisted upon governments by donors and are thus perceived by many policy-makers as the cause of financial problems, rather than a solution to them. Secondly, most animal health senior policy-makers in the public sector have been trained as veterinarians and lack the required management skills to plan change effectively. Furthermore, as regards clinical veterinary service delivery, especially in rural or more remote areas, the solution fostered by donor investment, which involves deregulation and the deployment of privately operating para-professionals, is often perceived as a threat to the veterinary profession and might result in limiting access to international markets for the trade of livestock

  20. Grammar School Students’ Opinions on the Art Curriculum: An Estonian, Portuguese and Slovenian Comparative Study

    Directory of Open Access Journals (Sweden)

    Tomaž Zupančič

    2015-09-01

    Full Text Available The article presents the attitude of grammar school students towards the art curriculum. It first provides an overview of the characteristics of contemporary art education, with an emphasis on the postmodern art curriculum and on linking course content with students’ interests. The study is based on the descriptive and causal non-experimental method, with a sample comprising 387 Slovenian, Estonian and Portuguese students. It was established that the students place the highest value on developing creativity, and are less interested in art history content and learning about the basics of the formal art language. They are attracted to contemporary topics, such as graffiti, multicultural art, the use of new media, and digital technologies. The results of the study provide opportunities for future comparative analyses and starting points for updating art curricula.