WorldWideScience

Sample records for epolitics reputation case

  1. Reputation

    Institute of Scientific and Technical Information of China (English)

    Jessica Jarl

    2011-01-01

    Introduction This paper examines intrinsic and financial values of corporate reputation and its roles within the context of strategic management. Two case studies on Johnson & Johnson and Shell are discussed to demonstrate the importance of reputation management in corporate success.

  2. CSR and Company Reputation - Case study of Nike

    OpenAIRE

    Valjakka, Mira

    2013-01-01

    During the 21st century, we have seen an enormous increase in the popularity of CSR, in corporate level as well as in public media. Society’s consciousness on the effects of individual behaviour has risen with increased awareness on environmental and societal issues such as global warming and human rights. Corporate catastrophes, such as BP oil spill in Gulf of Mexico in 20101, which was the biggest oil spill in history of United States, has woken companies to protect their CSR reputation. ...

  3. Exploring the Dimensions of Brand Reputation in Higher Education--A Case Study of a Finnish Master's Degree Programme

    Science.gov (United States)

    Suomi, Kati

    2014-01-01

    This exploratory study examines the dimensions that are relevant to brand reputation, particularly in the context of master's degree programmes. The data analysis is based on Vidaver-Cohen's "Business school quality dimensions and reputational attributes". The qualitative data for the case study comprise a student questionnaire and…

  4. Crisis management to avoid damage for corporate reputation: the case of retail chain crisis in the Baltic countries

    OpenAIRE

    Šontaitė-Petkevičienė, Miglė

    2014-01-01

    This paper analyses crisis management in relation to its effect on corporate reputation. It provides theoretical analysis of crises management actions that contribute to avoid damage for corporate reputation. Empirical research of the paper provides case analysis of retail chain “Maxima” crisis management in the Baltic countries. Even though retail chain “Maxima” has made several mistakes during crisis, in general crisis was managed properly so this case provides valuable insights how prevent...

  5. Reputation Addiction

    OpenAIRE

    Rosamond, Emily

    2017-01-01

    Reputation Addiction… explores some of the ways in which social networks encourage excessive preoccupation with professional profile and public image. Sites such as LinkedIn, Facebook and Academia.edu (Rosamond’s main case study) use mechanisms designed to encourage regular return visits based on the popularity of an individual’s content. These platforms are economically invested in the creation of regular flows of traffic to their sites, as the data produced can be sold for a profit. Rosamo...

  6. Reputation in Higher Education

    DEFF Research Database (Denmark)

    Martensen, Anne; Grønholdt, Lars

    2005-01-01

    leaders of higher education institutions to set strategic directions and support their decisions in an effort to create even better study programmes with a better reputation. Finally, managerial implications and directions for future research are discussed.Keywords: Reputation, image, corporate identity......The purpose of this paper is to develop a reputation model for higher education programmes, provide empirical evidence for the model and illustrate its application by using Copenhagen Business School (CBS) as the recurrent case. The developed model is a cause-and-effect model linking image...

  7. Globalization of United States Community Colleges and the Associated Reputational Risks: A Case Study

    Science.gov (United States)

    Giasi, Donna L.

    2017-01-01

    Leaders in four-year, public and private institutions have implemented international branch campuses to potentially increase revenue and promote institutional prestige. Although these efforts have received significant attention, they have not always been successful. Studies have identified the reputational risks often associated with international…

  8. Government Crisis Assessment and Reputation Management. A Case Study of the Vietnam Health Minister's Crises in 2013-2014

    Directory of Open Access Journals (Sweden)

    Tuong-Minh Ly-Le

    2015-06-01

    Full Text Available In Vietnam, many government announcements have gathered negative receptions from the public. Among them, Ms. Nguyen Thi Kim Tien, Vietnam Minister of Health, has received more of it. Through the case study of Ms. Kim Tien’s many scandals during the 2013-2014 period, this study is interested to see if the health scandals eventually elevated into a government crisis, how they affected the minister’s reputation, and what she could have done to better respond to the public. This study examined news articles on such health scandals to confirm whether the health scandals indeed escalated to be a government crisis. It also identified the advantages and disadvantages of Ms. Kim Tien’s responses in restoring her reputation to the public to understand what factors contributed to public dissatisfaction toward the minister. This study concluded that poorly-managed health scandals eventually elevated into a government crisis and greatly affected the minister’s reputation. It is suggested that PR is what the government needs to deal with such situations. The research also leaves room for a quantitative approach to the case to increase the result’s validity and representativeness. Until now, as the health issues and the resignation appeals are still needed, the crisis management effort should get more attention from the government, and such study is needed to better understand the situation.

  9. Firms and Collective Reputation: The Volkswagen Emission Scandal as a Case Study

    OpenAIRE

    Bachmann, Ruediger; Ehrlich, Gabriel; Ruzic, Dimitrije

    2017-01-01

    This paper uses the 2015 Volkswagen emissions scandal as a natural experiment to provide causal evidence that group reputation externalities matter for firms. Our estimates show statistically and economically significant declines in the U.S. sales and stock returns of, as well as public sentiment towards, BMW, Mercedes-Benz, and Smart as a result of the Volkswagen scandal. In particular, the scandal reduced the sales of these non-Volkswagen German manufacturers by approximately 76,000 vehicle...

  10. Personal reputation

    DEFF Research Database (Denmark)

    Foste, Elizabeth; Botero, Isabel C.

    2012-01-01

    the importance of supervisor perceptions for the future of employees in the organization, this study uses principles of language expectancy theory (LET) to explore how message content (benefit organization vs. no benefit) and delivery style (aggressive vs. nonaggressive) in upward communication situations affect......One of the pitfalls of past research in upward influence communication is that messages are often categorized using more than one characteristic. This categorization has made it difficult to understand how different message characteristics affect supervisors’ perceptions about employees. Given...... perceptions of personal reputation and work competence. Participants, acting in the role of supervisors, read one of four scenarios and evaluated a new employee. Results suggest that delivery style and message content independently influence the supervisor’s willingness to grant a request as well as influence...

  11. Social Media Reputation

    DEFF Research Database (Denmark)

    Etter, Michael; Colleoni, Elanor; Ravasi, Davide

    directly to corporate performance and actions. Secondly, prominent reputation measurements couple stakeholders´ believes to reputation drivers through the use of predefined scales and items. We argue that with the rise of social media a company´s reputation has increasingly become autonomous from corporate...... actions, which demands a greater decoupling of stakeholders´ perceptions from corporate signals or actions in corporate reputation research. We develop the concept of social media reputation as the overall evaluation of a company presented in social media and present a new approach of measuring reputation...... based on social media data that accounts for the autonomy of stakeholder´s perception of a firm. We compare and contrast this novel social media reputation measure (SMRM) with traditional reputation measurements and find that SMRM is a valuable measurement to capture the autonomy of the stakeholders...

  12. Reputational Sanctions in Private and Public Regulation

    NARCIS (Netherlands)

    J.G. van Erp (Judith)

    2008-01-01

    textabstractThis article analyses how reputation functions as a mechanism for social control in private and public regulation. It discusses three cases of private markets where reputation is a powerful and effective mechanism for social control. From the case studies, four characteristics of markets

  13. STUDENTS WRITING EMAILS TO FACULTY: AN EXAMINATION OF E-POLITENESS AMONG NATIVE AND NON-NATIVE SPEAKERS OF ENGLISH

    Directory of Open Access Journals (Sweden)

    Sigrun Biesenbach-Lucas

    2007-02-01

    Full Text Available This study combines interlanguage pragmatics and speech act research with computer-mediated communication and examines how native and non-native speakers of English formulate low- and high-imposition requests to faculty. While some research claims that email, due to absence of non-verbal cues, encourages informal language, other research has claimed the opposite. However, email technology also allows writers to plan and revise messages before sending them, thus affording the opportunity to edit not only for grammar and mechanics, but also for pragmatic clarity and politeness.The study examines email requests sent by native and non-native English speaking graduate students to faculty at a major American university over a period of several semesters and applies Blum-Kulka, House, and Kasper’s (1989 speech act analysis framework – quantitatively to distinguish levels of directness, i.e. pragmatic clarity; and qualitatively to compare syntactic and lexical politeness devices, the request perspectives, and the specific linguistic request realization patterns preferred by native and non-native speakers. Results show that far more requests are realized through direct strategies as well as hints than conventionally indirect strategies typically found in comparative speech act studies. Politeness conventions in email, a text-only medium with little guidance in the academic institutional hierarchy, appear to be a work in progress, and native speakers demonstrate greater resources in creating e-polite messages to their professors than non-native speakers. A possible avenue for pedagogical intervention with regard to instruction in and acquisition of politeness routines in hierarchically upward email communication is presented.

  14. In pursuit of repute

    International Nuclear Information System (INIS)

    Haddon, M.

    1997-01-01

    This article traces the emergence of reputation management at Shell after the abandonment of the planned sinking of the Brent Spar oil storage buoy due to public opinion aroused mainly by the successful Greenpeace campaign. The appointment of a reputation manager at Shell, and evaluation of investment proposals for their impact on Shell's reputation are reported. (UK)

  15. Does Corporate Social Responsibility enhance Corporate Reputation? An ethnographic case study on E.ON UK from an employee perspective.

    OpenAIRE

    Mathew, Justy

    2007-01-01

    Clearing the aftermath of a series of high-profile scandals that have irreversibly changed the corporate landscape, we now live in a business world where perception is valued as much as performance and profit. (Hill & Knowlton, 2006, p.1) An organizations success, to a large extent, depends on the building and maintaining reputation. Understanding and monitoring the way companies are perceived by their stakeholders, and their changing expectations, will help the company to develop and imp...

  16. Self-reputation and perception of reputation

    Czech Academy of Sciences Publication Activity Database

    Cho, Junghun

    -, č. 343 (2007), s. 1-36 ISSN 1211-3298 R&D Projects: GA MŠk LC542 Institutional research plan: CEZ:AV0Z70850503 Keywords : self - control * self -reputation * time inconsistency Subject RIV: AH - Economics http://www.cerge.cuni.cz/pdf/wp/Wp343.pdf

  17. Role of cultural tourism in the marketing of local products and their reputation: the case of southern Tunisia

    Directory of Open Access Journals (Sweden)

    Hanane ABICHOU

    2015-12-01

    Full Text Available This paper proposes a contribution to the reflection on the local marketing of local products and their reputation front of phenomenon of globalization of agro-industrial products. It mobilizes the concept of territorial amenity as a source of licensing of a terroir and examines its potential role in consumer behavior, taking into account the individual psychological differences. Perceptions of local products by the consumer and the reasons related to the purchase of these products are analyzed. From a qualitative study we define the contours of the local product of a consumer point of view while highlighting the different motivations behind the consumption of these products.

  18. Reputation and its risks.

    Science.gov (United States)

    Eccles, Robert G; Newquist, Scott C; Schatz, Roland

    2007-02-01

    Regulators, industry groups, consultants, and individual companies have developed elaborate guidelines over the years for assessing and managing risks in a wide range of areas, from commodity prices to natural disasters. Yet they have all but ignored reputational risk, mostly because they aren't sure how to define or measure it. That's a big problem, say the authors. Because so much market value comes from hard-to-assess intangible assets like brand equity and intellectual capital, organizations are especially vulnerable to anything that damages their reputations. Moreover, companies with strong positive reputations attract better talent and are perceived as providing more value in their products and services, which often allows them to charge a premium. Their customers are more loyal and buy broader ranges of products and services. Since the market believes that such companies will deliver sustained earnings and future growth, they have higher price-earnings multiples and market values and lower costs of capital. Most companies, however, do an inadequate job of managing their reputations in general and the risks to their reputations in particular. They tend to focus their energies on handling the threats to their reputations that have already surfaced. That is not risk management; it is crisis management--a reactive approach aimed at limiting the damage. The authors provide a framework for actively managing reputational risk. They introduce three factors (the reputation-reality gap, changing beliefs and expectations, and weak internal coordination) that affect the level of such risks and then explore several ways to sufficiently quantify and control those factors. The process outlined in this article will help managers do a better job of assessing existing and potential threats to their companies' reputations and deciding whether to accept a particular risk or take actions to avoid or mitigate it.

  19. Reputation in Higher Education

    DEFF Research Database (Denmark)

    Plewa, Carolin; Ho, Joanne; Conduit, Jodie

    2016-01-01

    Reputation is critical for institutions wishing to attract and retain students in today's competitive higher education setting. Drawing on the resource based view and configuration theory, this research proposes that Higher Education Institutions (HEIs) need to understand not only the impact...... of independent resources but of resource configurations when seeking to achieve a strong, positive reputation. Utilizing fuzzy set qualitative comparative analysis (fsQCA), the paper provides insight into different configurations of resources that HEIs can utilize to build their reputation within their domestic...

  20. Building Web Reputation Systems

    CERN Document Server

    Farmer, Randy

    2010-01-01

    What do Amazon's product reviews, eBay's feedback score system, Slashdot's Karma System, and Xbox Live's Achievements have in common? They're all examples of successful reputation systems that enable consumer websites to manage and present user contributions most effectively. This book shows you how to design and develop reputation systems for your own sites or web applications, written by experts who have designed web communities for Yahoo! and other prominent sites. Building Web Reputation Systems helps you ask the hard questions about these underlying mechanisms, and why they're critical

  1. Online Reputation in Automotive

    Directory of Open Access Journals (Sweden)

    Vodák Josef

    2017-01-01

    Full Text Available This paper deals with the issue of online reputation, namely the social networking profile of businesses. Selected companies in the automotive industry through social profiles communicate with their customers, the public and they trying to improve their name and the name of their products in the public eye. Online reputation analysis was carried out to determine the current situation on the territory of Slovakia. On the basis of the data found, measures were proposed to improve the current state and reputation of automotive companies. Recommendations suggested by the findings can be used on any market to improve the current state and increase the competitiveness of automotive companies.

  2. Managing the risks of reputational disasters in Japan. Theoretical basis and need for information volunteers

    International Nuclear Information System (INIS)

    Itoh, Makoto

    2000-01-01

    This paper discusses how and why a disaster caused by a bad reputation (Fu-Hyo) occurs in Japan. We survey several cases of reputational disasters and develop a simple model of the process of how a reputational disaster occurs, lasts, and vanishes. We also show the necessity of third parties or information volunteers to reduce the damage of a reputational disaster. (author)

  3. Managing the risks of reputational disasters in Japan. Theoretical basis and need for information volunteers

    Energy Technology Data Exchange (ETDEWEB)

    Itoh, Makoto [University of Electro-Communications, Chofu, Tokyo (Japan)

    2000-07-01

    This paper discusses how and why a disaster caused by a bad reputation (Fu-Hyo) occurs in Japan. We survey several cases of reputational disasters and develop a simple model of the process of how a reputational disaster occurs, lasts, and vanishes. We also show the necessity of third parties or information volunteers to reduce the damage of a reputational disaster. (author)

  4. Reputation Life Cycle of The SM Foundation and Customers’ Support

    Directory of Open Access Journals (Sweden)

    Muhammad Alishahdani Ibrahim

    2012-12-01

    Full Text Available Reputation is a key construct in organizational sciences since reputation signals its past behavior and its prospect in the future. The purpose of this paper is to explore the development and influence of both personal and organizational reputation and its impact to customer support. The organiza-tion life cycle theory is applied to the “SM” foundation, one of Indonesian largest Islamic social enterprise which experienced fast growth and decline due to the decline of its leader reputation. The case shows that personal reputation of leader is very important in the start-up and early development phase of the organization but it may threaten the organizational sustainability at a later stage when the leader’s personal reputation is conveyed into the organization reputation.

  5. Reputation Management for Scientific Organisations – Framework Development and Exemplification

    Directory of Open Access Journals (Sweden)

    Petra Morschheuser

    2015-12-01

    Full Text Available Reputation management deals with establishing, maintaining and strengthening a positive reputation for an object in order to build trust, commitment and lasting relationships. Positive reputation is considered a major intangible asset of companies as it contributes to their value creation. Reputation and reputation management, therefore, are well-established perspectives in marketing theory. This paper examines reputation in matters of scientific organisations. Drawing on conventional (commercial marketing models of reputation management and derived characteristics of scientific organisations, a modified framework is deduced, named the Scientific Organisations Reputation Model (SORM. As this model widely fits the specific requirements of this type of organisation it will be useful for the complex task of marketing scientific organisations. Using the SORM framework, scientific organisations will be able to understand the formation of their own reputation in a more comprehensive way and will be able to improve their reputation-relevant management processes. The framework is exemplified and examined more closely using the case of DHBW, the unique German cooperate state university as the interplay of stakeholder patterns and the integration of multi-level marketing activities are carved out and main effects on reputation are demonstrated.

  6. Social Media Reputation

    DEFF Research Database (Denmark)

    Etter, Michael Andreas; Ravasi, Davide; Colleoni, Elanor

    motivational drivers and contextual conditions associated with the formation of narratives in traditional news media and social media influence their content, diffusion, and impact significantly. Our analysis suggests that current theories of media reputation may provide an incomplete representation......Social media enable millions of users to create and disseminate narratives about organizations that increase their public exposure and shape public perceptions. In this paper, we draw on the sociology of news production and research on computer-mediated communication to discuss how different...... of the phenomenon, and highlight theoretically relevant differences and interrelationships between reputational dynamics involving news media and social media....

  7. Appropriability, services and reputation

    NARCIS (Netherlands)

    Dolfsma, W.A.

    2011-01-01

    The appropriability regime (Teece 1986) that innovating service firms face is generally weaker than what firms in manufacturing sectors face. An important means to appropriate benefits from innovation that service firms can use is their reputation. This conceptual paper offers insights into how a

  8. Size and Reputation

    DEFF Research Database (Denmark)

    Jakobsen, Peter Viggo; Ringsmose, Jens

    2015-01-01

    American public gratitude than the UK. While London has been accused of losing Basra and Musa Qaleh, Copenhagen has been showered with praise and top-posts in NATO. This article explains why demonstrating how the differences in size and reputation gave rise to different expectations of the special...

  9. Managing Corporate Reputation Through Corporate Branding

    DEFF Research Database (Denmark)

    Schultz, Majken; Hatch, Mary Jo; Adams, Nick

    2012-01-01

    This article, which concentrates on symbolic management by explaining the role of corporate branding in managing corporate reputation, using Novo Nordisk as a case study, presents three perspectives on corporate branding: the marketing perspective, the organisational perspective and the co...... is a way to influence corporate reputation. The Novo Nordisk management believes the data indicate that corporate branding influenced reputation more than the other way around. Formal brand management practices may work considerably better when they complement rather than try to control existing forces......-creation perspective. The three perspectives reviewed show the possibility of developing a multidisciplinary conceptualisation of corporate branding. They all offer insights important to managing organisations as corporate brands in a multi-stakeholder context and thus to the likelihood that corporate branding...

  10. Distortion of online reputation by excess reciprocity: quantification and estimation of unbiased reputation

    Science.gov (United States)

    Aste, Tomaso; Livan, Giacomo; Caccioli, Fabio

    The peer-to-peer (P2P) economy relies on establishing trust in distributed networked systems, where the reliability of a user is assessed through digital peer-review processes that aggregate ratings into reputation scores. Here we present evidence of a network effect which biases digital reputations, revealing that P2P networks display exceedingly high levels of reciprocity. In fact, these are so large that they are close to the highest levels structurally compatible with the networks reputation landscape. This indicates that the crowdsourcing process underpinning digital reputation is significantly distorted by the attempt of users to mutually boost reputation, or to retaliate, through the exchange of ratings. We uncover that the least active users are predominantly responsible for such reciprocity-induced bias, and that this fact can be exploited to obtain more reliable reputation estimates. Our findings are robust across different P2P platforms, including both cases where ratings are used to vote on the content produced by users and to vote on user profiles.

  11. Arbitrary Inequality in Reputation Systems

    Science.gov (United States)

    Frey, Vincenz; van de Rijt, Arnout

    2016-12-01

    Trust is an essential condition for exchange. Large societies must substitute the trust traditionally provided through kinship and sanctions in small groups to make exchange possible. The rise of internet-supported reputation systems has been celebrated for providing trust at a global scale, enabling the massive volumes of transactions between distant strangers that are characteristic of modern human societies. Here we problematize an overlooked side-effect of reputation systems: Equally trustworthy individuals may realize highly unequal exchange volumes. We report the results of a laboratory experiment that shows emergent differentiation between ex ante equivalent individuals when information on performance in past exchanges is shared. This arbitrary inequality results from cumulative advantage in the reputation-building process: Random initial distinctions grow as parties of good repute are chosen over those lacking a reputation. We conjecture that reputation systems produce artificial concentration in a wide range of markets and leave superior but untried exchange alternatives unexploited.

  12. Unravelling the Fuzzy Effect of Economic, Social and Environmental Sustainability on the Corporate Reputation of Public-Sector Organizations: A Case Study of Pakistan

    Directory of Open Access Journals (Sweden)

    Muhammad Irfan

    2018-03-01

    Full Text Available The purpose of this study is to present and to validate a research model that includes economic sustainability, social sustainability, environmental sustainability and corporate reputation in the context of public-sector organizations in Pakistan. The methodological approach is survey-based, using partial least squares structural equation modelling (PLS-SEM to assess the research model. The proposed hypotheses were tested based on a sample of 425 respondents from public-sector organizations in Pakistan. The findings of the study indicate that there is a positive relationship between economic sustainability, social sustainability, environmental sustainability and corporate reputation. Therefore, it is inferred from the results that different aspects of sustainability can create and enhance the reputation of public-sector organizations.

  13. Estimating reputation polarity on microblog posts

    NARCIS (Netherlands)

    Peetz, M.-H.; de Rijke, M.; Kaptein, R.

    2016-01-01

    In reputation management, knowing what impact a tweet has on the reputation of a brand or company is crucial. The reputation polarity of a tweet is a measure of how the tweet influences the reputation of a brand or company. We consider the task of automatically determining the reputation polarity of

  14. Estimating Reputation Polarity on Microblog Posts

    NARCIS (Netherlands)

    Peetz, M.H.; Rijke, M. de; Kaptein, R.

    2016-01-01

    In reputation management, knowing what impact a tweet has on the reputation of a brand or company is crucial. The reputation polarity of a tweet is a measure of how the tweet influences the reputation of a brand or company. We consider the task of automatically determining the reputation polarity of

  15. Reputational Information and Strategic Collaboration

    DEFF Research Database (Denmark)

    Andersen, Poul Houman; Bendix, Henrik B.

    1998-01-01

    What types of information do decision-makers use when deciding on collaboration? What are the role of reputational information in relation to decisions on collaboration......What types of information do decision-makers use when deciding on collaboration? What are the role of reputational information in relation to decisions on collaboration...

  16. Measuring instruments of corporate reputation

    Directory of Open Access Journals (Sweden)

    Damir Grgić

    2008-12-01

    Full Text Available The subject of this paper is focused on the instruments for the measurement of corporate reputation. Recent research of the elements which influence the success of a company shows a growing interest in intangible values. Corporate reputation itself has been identified as one of the key intangible assets which create the company’s added value. Understanding of the importance of corporate reputation has been determined as a significant component of the company’s competitiveness, that is, of its competitive edge. Reputation is a normal part of our life and an integral part of our society. Our interest in the honesty and integrity of others is firmly established in all cultures and nowadays the focus of this interest is switching increasingly on companies. Corporate reputation can be acquired by means of strong, well-developed strategies, which are crucial for the opinion of stakeholders regarding future stability and competitive sustainability of the company. On the other hand, it should be emphasized that in order to manage it, corporate reputation has to be measured first. However, although the concept of corporate reputation is universally accepted and its significance has been recognized especially in the last two decades, the process of its measurement is still at an early stage and there is no universally accepted instrument for its measurement. Therefore, the author of this paper gives an overview of the instruments used for the measurement of corporate reputation which have gained a foothold through former practical usage.

  17. Clustering recommendations to compute agent reputation

    Science.gov (United States)

    Bedi, Punam; Kaur, Harmeet

    2005-03-01

    Traditional centralized approaches to security are difficult to apply to multi-agent systems which are used nowadays in e-commerce applications. Developing a notion of trust that is based on the reputation of an agent can provide a softer notion of security that is sufficient for many multi-agent applications. Our paper proposes a mechanism for computing reputation of the trustee agent for use by the trustier agent. The trustier agent computes the reputation based on its own experience as well as the experience the peer agents have with the trustee agents. The trustier agents intentionally interact with the peer agents to get their experience information in the form of recommendations. We have also considered the case of unintentional encounters between the referee agents and the trustee agent, which can be directly between them or indirectly through a set of interacting agents. The clustering is done to filter off the noise in the recommendations in the form of outliers. The trustier agent clusters the recommendations received from referee agents on the basis of the distances between recommendations using the hierarchical agglomerative method. The dendogram hence obtained is cut at the required similarity level which restricts the maximum distance between any two recommendations within a cluster. The cluster with maximum number of elements denotes the views of the majority of recommenders. The center of this cluster represents the reputation of the trustee agent which can be computed using c-means algorithm.

  18. ASN reputation system model

    Science.gov (United States)

    Hutchinson, Steve; Erbacher, Robert F.

    2015-05-01

    Network security monitoring is currently challenged by its reliance on human analysts and the inability for tools to generate indications and warnings for previously unknown attacks. We propose a reputation system based on IP address set membership within the Autonomous System Number (ASN) system. Essentially, a metric generated based on the historic behavior, or misbehavior, of nodes within a given ASN can be used to predict future behavior and provide a mechanism to locate network activity requiring inspection. This will provide reinforcement of notifications and warnings and lead to inspection for ASNs known to be problematic even if initial inspection leads to interpretation of the event as innocuous. We developed proof of concept capabilities to generate the IP address to ASN set membership and analyze the impact of the results. These results clearly show that while some ASNs are one-offs with individual or small numbers of misbehaving IP addresses, there are definitive ASNs with a history of long term and wide spread misbehaving IP addresses. These ASNs with long histories are what we are especially interested in and will provide an additional correlation metric for the human analyst and lead to new tools to aid remediation of these IP address blocks.

  19. Consumer networks and firm reputation

    DEFF Research Database (Denmark)

    Tyran, Jean-Robert; Huck, Steffen; Lünser, Gabriele K.

    2010-01-01

    We examine the role of consumer networks in markets that suffer from moral hazard. Consumers exchange information with neighbors about past experiences with different sellers. Networks foster incentives for reputation building and enhance trust and efficiency in markets....

  20. Corporate Branding and Corporate Reputation

    DEFF Research Database (Denmark)

    Karmark, Esben

    2013-01-01

    Corporate branding has been seen as developing in “waves”. This chapter explores the links between corporate branding and corporate reputation as they emerge in the context of three waves of corporate branding. It highlights the way in which the two constructs have related to each other through o...... for corporate brands and corporate communication.......Corporate branding has been seen as developing in “waves”. This chapter explores the links between corporate branding and corporate reputation as they emerge in the context of three waves of corporate branding. It highlights the way in which the two constructs have related to each other through...... organizational culture and identity, and how, although characterized by parallel developments, new ideas and models from a “third” wave of corporate branding challenge prevailing assumptions of corporate reputation particularly in terms of the assumptions that reputations emerge from authentic and transparent...

  1. Fundamental Paradigms for Corporate Reputation

    Directory of Open Access Journals (Sweden)

    Volkan YUNCU

    2017-07-01

    Full Text Available Thanks to the divergent theoretical approaches from institutional theory, signaling theory, stakeholder theory, social identity theory, game theory, economics theory, mass communication theory, social cognition theory, impression management theory and to transaction cost theory the term corporate reputation is regarded as a conflux for social sciences. The concept of corporate reputation is an interdisciplinary phenomenon and within the social sciences literature it is defined as a state of awareness, as an assessment or as an asset in which reputation functions as an intangible resource and economic asset. In this comprehensive survey, the notion of corporate reputation is addressed in the framework of three basic and most prominent theories - institutional theory, signalling theory, resource-based view- in order to avoid a theoretical confusion and elusiveness.

  2. System of Enterprise Reputation Management

    Directory of Open Access Journals (Sweden)

    Derevianko Olena. H.

    2014-03-01

    Full Text Available The article offers a system of enterprise reputation management directed at increase of economic benefits from formation and maintenance of high reputation in the result of maximisation of the volume of the incoming cash flows of the enterprise and also their duration and stability. It proves that reputation management, which allows achievement of economic goals of the enterprise, should be directed at key groups of stakeholders: growth of products sales is ensured by consumers, growth of internal stability – by enterprise personnel, growth of external stability – by society, including authority bodies, growth of business value – by investors, owners and partners. The article describes components of the system of enterprise reputation management, the degree of development of which are determined by three vectors: interaction with stakeholders and level of their feedback: messaging, informing, convincing and attracting; activity of the used instruments of reputation management, regularity and intensity, and also quantitative indicators of their application within the framework of directions of the product PR, corporate PR and IR, internal PR, GR and PR-CSR; level of organisational pre-requisites (functional, system and strategic of the system of reputation management.

  3. Legitimacy and Reputation in the Institutional Field of Food Safety

    DEFF Research Database (Denmark)

    Merkelsen, Henrik

    2013-01-01

    The overall objective of this study is to examine how the institutional context of food safety affects and is affected by concerns for legitimacy and reputation. The paper employs a neo-institutional approach to analyzing the institutional field of food safety in a case study of a multinational...... food service provider where a tension between conflicting institutional logics implied a reputational challenge. The study shows how food safety as a well-defined operational risk is transformed into a high-priority reputational risk and how actors in the field of food safety are caught in a state...... of mutual distrust, partly as a consequence of an intense politicization of food risk over the past years and partly as a result of their respective concerns for legitimacy. The study points to how the field of food safety is colonized by a reputational logic that is paradoxically reproduced by actors...

  4. THE NOTORIOUS, REPUTED AND FAMOUS TRADEMARKS

    Directory of Open Access Journals (Sweden)

    Andreea LIVĂDARIU

    2015-07-01

    Full Text Available The owner of a trademark that has a reputation in Romania or in the European Union may request to court to forbid the infringer from using, without its consent, a sign identical or similar to its trademark, but for products or services different from those which are sold or provided under said trademark. According to Law no. 84/1998, the notorious (well-known trademark is the trademark which does not necessarily have to be registered under the Trademark law protection. The Romanian doctrine sustains that famous trademarks do exist. In this paper, we shall attempt to find (if it really does exist the difference between notorious (well-known, reputed and famous trademarks, the criteria by means of which these trademarks shall be distinguished and the evidence by means of which the notoriety, reputation or fame of a trademark may be argued. We shall also present the legal regime and our analysis will be based on the Trademark law, doctrine and case-law studies.

  5. Indirect reciprocity with trinary reputations.

    Science.gov (United States)

    Tanabe, Shoma; Suzuki, Hideyuki; Masuda, Naoki

    2013-01-21

    Indirect reciprocity is a reputation-based mechanism for cooperation in social dilemma situations when individuals do not repeatedly meet. The conditions under which cooperation based on indirect reciprocity occurs have been examined in great details. Most previous theoretical analysis assumed for mathematical tractability that an individual possesses a binary reputation value, i.e., good or bad, which depends on their past actions and other factors. However, in real situations, reputations of individuals may be multiple valued. Another puzzling discrepancy between the theory and experiments is the status of the so-called image scoring, in which cooperation and defection are judged to be good and bad, respectively, independent of other factors. Such an assessment rule is found in behavioral experiments, whereas it is known to be unstable in theory. In the present study, we fill both gaps by analyzing a trinary reputation model. By an exhaustive search, we identify all the cooperative and stable equilibria composed of a homogeneous population or a heterogeneous population containing two types of players. Some results derived for the trinary reputation model are direct extensions of those for the binary model. However, we find that the trinary model allows cooperation under image scoring under some mild conditions. Copyright © 2012 Elsevier Ltd. All rights reserved.

  6. Consumer Networks and Firm Reputation

    DEFF Research Database (Denmark)

    Huck, Steffen; Lünser, Gabriele K.; Tyran, Jean-Robert

    Arguing that consumers are the carriers of firms' reputations, we examine the role of consumer networks for trust in markets that suffer from moral hazard. When consumers are embedded in a network, they can exchange information with their neighbours about their private experiences with different ...... sellers. We find that such information exchange fosters firms' incentives for reputation building and, thus, enhances trust and efficiency in markets. This efficiency-enhancing effect is already achieved with a rather low level of network density......Arguing that consumers are the carriers of firms' reputations, we examine the role of consumer networks for trust in markets that suffer from moral hazard. When consumers are embedded in a network, they can exchange information with their neighbours about their private experiences with different...

  7. Future trends in reputation management

    NARCIS (Netherlands)

    C.B.M. van Riel (Cees)

    2014-01-01

    markdownabstract__Abstract__ Companies must redefine their portfolio in such a way that people will perceive it as having added value for their personal lives, says RSM's Professor Cees van Riel, an expert in reputation management – and there's good reason for the world's biggest companies to

  8. Reputation: An Important Component of Corporations' Value

    OpenAIRE

    Malikeh Beheshtifar; Azam Korouki

    2013-01-01

    Corporate reputation may also be a critical factor in responding to a crisis. Reputation may be seen to arise as an output of different activities in the professions.Reputation is a set of collectively held beliefs about a company's ability to satisfy the interest of its various stakeholders. Corporate reputation also is: Observers’ collective judgments of a corporation based on assessments of the financial, social, and environmental impacts attributed to the corporation over time. The organi...

  9. Reputational Spillovers: Evidence from French Architecture

    NARCIS (Netherlands)

    A. Boutinot (Amélie); S.M. Ansari (Shahzad); M. Belkhouja (Mustapha); V. Mangematin (Vincent)

    2016-01-01

    textabstractWhile the notion of reputation has attracted much scholarly interest, few studies have addressed the strategic issue of reputational multiplicity and managing the interactions among different types of reputations. We suggest that an organization can have several stakeholder-specific

  10. reputation Risks through Information Security Incidents

    Directory of Open Access Journals (Sweden)

    Vitaly Eduardovich Dorokhov

    2014-05-01

    Full Text Available The article deals with accounting reputational risks arising through information security breaches in the management of a business entity. Security breach incidents which results to the loss of reputation are identified. Based on this analysis the definition of reputational risk in information security is given.

  11. Political Reputations and Campaign Promises

    OpenAIRE

    Aragones, Enriqueta; Palfrey, Thomas R.; Postlewaite, Andrew

    2006-01-01

    We analyze conditions under which candidates' reputations may affect voters' beliefs over what policy will be implemented by the winning candidate of an election. We develop a model of repeated elections with complete information in which candidates are purely ideological. We analyze an equilibrium in which voters' strategies involve a credible threat to punish candidates who renege on their campaign promises and in which all campaign promises are believed by voters and honored by candidates....

  12. Reputational Assault: A Critical and Historical Analysis of Gender and the Law of Defamation.

    Science.gov (United States)

    Borden, Diane L.

    1998-01-01

    Contributes to gender/legal scholarship and theory by examining how the U.S. judicial system treats men and women differently in terms of reputational harm. Places both court cases and legislative enactments in the context of the development of women's history. Shows that women's reputations are generally discussed in terms of virtue, while men's…

  13. Study reputational risk in an audit

    Directory of Open Access Journals (Sweden)

    M. N. Volkova

    2016-01-01

    Full Text Available The introduction of international sanctions and the formation of intense competition among companies in the Russian market and the related need to assess their risk of reputation that directly affect the value of the goodwill of the company is very important. The article presents the main reputational risks Russian enterprises, which need to be analyzed in the course of the audit. The definition of "reputational risk", which is a challenge due to the problems associated with certain norms of economic security. Currently in economics there are no deep research on managing reputational risks of commercial structures. Is a list of the main risks for Russian companies, such as fraud, financial problems, bankruptcy, information leaks, lawsuits, violating the legislation and labor disputes, allegations of money laundering, tax evasion. It is concluded that the occurrence of at least one of reputational risks will inevitably lead to the gradual emergence of the rest. As well as a diagram the relationship reputational risks. Under the present scheme, identified reputational risks that arise in the financial problems of the enterprise. It was determined that the most significant reputational risks are tax evasion, violation of the law and labor disputes, allegations of money laundering and lawsuits. These risks are managed should have a strategic character. The strategic nature of the management can be achieved through the implementation of effective marketing communication policy. The risk management policy should be made a compulsory item - audit of the calculation and analysis of reputational risk. Compiled scheme of action needed to reputational risk.

  14. Family involvement and hotel online reputation

    Directory of Open Access Journals (Sweden)

    J. Diéguez-Soto

    2017-07-01

    Full Text Available Online reputation is nowadays particularly significant in the context of hotel firms due to the high sensitivity and enormous influence of electronic word-of-mouth activities of customers. Since there is still no clear set of online reputation-generating factors, the aim of this paper is to contribute to this knowledge considering the role of family governance as an antecedent of hotel online reputation. Specifically, our purpose is to explain whether the heterogeneity among family firms regarding their family influence on the business exerts a significant effect on online reputation of hotel firms, investigating how family ownership and family management dimensions interact in terms of influencing online reputation. Our findings, based on a sample of 157 Spanish family hotels, indicate a positive influence of family ownership on a hotel's online reputation, augmented by a positive moderating effect of the family management represented by the presence of a family CEO managing the hotel.

  15. Making Sense of Stakeholder Brand Reputations

    DEFF Research Database (Denmark)

    von Wallpach, Sylvia; Koll, Oliver

    Marketing science and practice acknowledge that a brand’s reputation amongst consumers is essential for success. However, brand reputation may also affect other stakeholders’ exchange relationships with a brand. We discuss (1) the relevance of a multi-stakeholder approach to brand management, (2...... may show substantial overlap and divergence at the same time. When relating these stakeholders’ reputations to management-intended brand reputation, we find that some reputation elements have permeated to none, one or both groups, but also that the two stakeholder groups may agree about reputation...... elements which are not intended. We discuss how brand management can and why it should use such results in their brand-building efforts....

  16. Examining corporate reputation judgments with generalizability theory.

    Science.gov (United States)

    Highhouse, Scott; Broadfoot, Alison; Yugo, Jennifer E; Devendorf, Shelba A

    2009-05-01

    The researchers used generalizability theory to examine whether reputation judgments about corporations function in a manner consistent with contemporary theory in the corporate-reputation literature. University professors (n = 86) of finance, marketing, and human resources management made repeated judgments about the general reputations of highly visible American companies. Minimal variability in the judgments is explained by items, time, persons, and field of specialization. Moreover, experts from the different specializations reveal considerable agreement in how they weigh different aspects of corporate performance in arriving at their global reputation judgments. The results generally support the theory of the reputation construct and suggest that stable estimates of global reputation can be achieved with a small number of items and experts. (c) 2009 APA, all rights reserved.

  17. Reputation Management: Corporate Image and Communication

    OpenAIRE

    Kitchen, Philip J.; Watson, Tom

    2010-01-01

    Reputation was, is, and always will be of immense importance to organisations, whether commercial, governmental or not-for-profit. To reach their goals, stay competitive and prosper, good reputation paves the organisational path to acceptance and approval by stakeholders. Even organisations operating in difficult ethical environments - perhaps self-created - need to sustain a positive reputation where possible.\\ud \\ud Argenti & Druckenmiller argue that, “organisations increasingly recognize t...

  18. Collective Reputation, Professional Regulation and Franchising

    OpenAIRE

    Robert Evans; Timothy W Guinnane

    2007-01-01

    Collective reputation and its associated free-rider problem have been invoked to justify state licensing of professions and to explain the incidence of franchising. We examine the conditions under which it is possible to create a Pareto-improving collective reputation among groups of heterogeneous producers. If the regulator or franchisor cannot credibly commit to high quality then a common reputation can be created only if the groups are not too different and if marginal cost is declining. H...

  19. IPO survival in a reputational market

    OpenAIRE

    Espenlaub, Susanne; Khurshed, Arif; Mohamed, Abdulkadir

    2012-01-01

    We examine IPO survival in a 'reputational' market, the Alternative Investment Market (AIM), where principle-based regulation pivots on the role of a regulatory agent, the nominated advisor (Nomad) to the IPO company. We find that Nomad reputation has a significant impact on IPO survival. IPOs backed by reputable Nomads 'survive longer (by about two years) than those backed by other Nomads. We also find that survival rates of AIM IPOs are broadly comparable to those of North American IPOs. Wh...

  20. Overview of RepLab 2014: Author Profiling and Reputation Dimensions for Online Reputation Management

    NARCIS (Netherlands)

    Amigó, E.; Carrillo-de-Albornoz, J.; Chugur, I.; Corujo, A.; Gonzalo, J.; Meij, E.; de Rijke, M.; Spina, D.; Kanoulas, E.; Lupu, M.; Clough, P.; Sanderson, M.; Hall, M.; Hanbury, A.; Toms, E.

    2014-01-01

    This paper describes the organisation and results of RepLab 2014, the third competitive evaluation campaign for Online Reputation Management systems. This year the focus lied on two new tasks: reputation dimensions classification and author profiling, which complement the aspects of reputation

  1. Investigating the Relationship between Corporate Reputation and Customer Behavioral Intentions through Roles of Customer Trust, Customer Commitment and Customer Recognition (Case Study: Iran Insurance Company in Iran, Isfahan City)

    OpenAIRE

    Fariddeddin Allameh Haery; Hassan Ghorbani; Bahram Zamani

    2014-01-01

    Current study entitled "Investigating therelationship between corporate reputation and customer behavioral intentions through roles of customer trust, customer commitment and customer recognition" investigates the role of corporate reputation in purchase intention and tendency to pay premiums regarding variables such as trust, commitment and recognition of customers of Iran Insurance Company in Iran, Isfahan city. In this study regarding the proposed model there is a main hypothesis (which in...

  2. Reengineering the Wikipedia for Reputation

    DEFF Research Database (Denmark)

    Korsgaard, Thomas Rune; Jensen, Christian D.

    2008-01-01

    The Wikipedia is a free online encyclopedia collaboratively edited by Internet users with a minimum of administration. Anybody can write an article for the Wikipedia and there is no verification of the author’s expertise on the particular subject. This may lead to problems relating to the quality...... of articles, especially completeness and correctness of information, and inaccuracies in the Wikipedia have been rumoured to cause students to fail courses; innocent people have been associated with the killing of John F. Kennedy, etc. Providing a means to assess the correctness, completeness and impartiality...... of information in the Wikipedia is therefore vitally important for the users to build trust in the Wikipedia and ensure the continued success and growth of the system. Integrating a reputation system into the Wikipedia would help users assess the quality of articles and provide a powerful incentive for authors...

  3. Measuring Corporate Reputation using Sentiment Analysis

    DEFF Research Database (Denmark)

    Colleoni, Elanor; Arvidsson, Adam; Hansen, Lars K.

    and monitor reputation through the analysis of user generated content in real-time. In this paper, we show how social media content can be used to measure the online reputation of a company. Furthermore, we present an open platform that uses a sentiment analysis algorithm on twitter traffic to monitor...

  4. REPUTATIONAL AND OPERATIONAL RISKS IN EUROPEAN BANKS

    Directory of Open Access Journals (Sweden)

    Roxana HERGHILIGIU

    2014-06-01

    Full Text Available In the past 20 years operational and reputational risk has become more intriguing due to the public scandals of rogue tranding in banks like Barings Bank, Allied Irish Banks, Enron. The purpose of this study is to find the connections between operational risk and reputational risk. Our research shows that there may be a loss of reputation due to operational loss events. Moreover, every type of operational risk, from internal fraud, external fraud, legal and liability losses, processing errors, information security breaches, inappropriate business practice, physical security breaches conduct to a loss of reputation. The limitations of this paper are represented by the fact that do not have enough data to show the real impact of the reputation risk to the financial results of the European Banks.

  5. Human cooperation based on punishment reputation.

    Science.gov (United States)

    dos Santos, Miguel; Rankin, Daniel J; Wedekind, Claus

    2013-08-01

    The threat of punishment usually promotes cooperation. However, punishing itself is costly, rare in nonhuman animals, and humans who punish often finish with low payoffs in economic experiments. The evolution of punishment has therefore been unclear. Recent theoretical developments suggest that punishment has evolved in the context of reputation games. We tested this idea in a simple helping game with observers and with punishment and punishment reputation (experimentally controlling for other possible reputational effects). We show that punishers fully compensate their costs as they receive help more often. The more likely defection is punished within a group, the higher the level of within-group cooperation. These beneficial effects perish if the punishment reputation is removed. We conclude that reputation is key to the evolution of punishment. © 2013 The Author(s). Evolution © 2013 The Society for the Study of Evolution.

  6. Organising collective reputation: An Ostromian perspective

    Directory of Open Access Journals (Sweden)

    Boldizsár Megyesi

    2016-09-01

    Full Text Available What do collective reputation and communal pastures have in common? Collective reputation is an important type of collective good produced by many business networks. We argue that it has the structure of a common-pool resource, which points to the relevance of Elinor Ostrom’s theory about the community governance of natural common-pool resources. After adapting the Ostromian framework to the phenomenon of collective reputation, we explore the experience of two groups of winemaking enterprises in Hungary who set up systems of quality assurance in order to protect and improve their joint reputation. We examine if the conditions identified by Ostrom as favourable for the self-governance of commons are also conducive to the governance of collective reputation. Our findings validate our conjecture that research on goal-oriented business networks may use insights from the mature theory of ‘governing the commons’. Potential pathways for further research are outlined.

  7. İtibar Yönetimi Açışından Yeşil Pazarlama: Örnek Olay İncelemesi / Green Marketing in Terms of Reputation Management: A Case Study

    Directory of Open Access Journals (Sweden)

    Samet Kavoğlu

    2012-12-01

    Full Text Available 21.yy modern işletmecilik mantığı çerçevesinde üretimin sorun olmaktan çıktığı, işletmeler için en önemli sıkıntının pazarlama faaliyetleri kapsamında yaşandığı düşünüldüğünde, alana dair çok sayıda yenilikçi fikrin ortaya çıkması oldukça normaldir. Bu fikri akımlar içerisinde yer alan, çalışma kapsamında incelenecek yeşil pazarlama uygulamalarını, diğerlerinden ayıran başlıca özellik pazarlama karması içerisinde yer alan tutundurma faaliyetlerinin her bir faktörüyle ilişkilendirilebilir olmasıdır. Çalışmanın sınırlarını çizebilmek ve derinlemesine araştırma olanağını arttırmak adına araştırma kapsamında yeşil pazarlamanın, tutundurma faaliyetlerinden halkla ilişkilerin, itibar yönetimi fonksiyonuyla olan ilişkisi, ödüllü bir proje olan “Unilever Sürdürülebilir Yaşam Planı” örneği üzerinden incelenmiştir. Çalışmanın sonunda, kuruluşun paydaşları nezdinde itibarını arttırmak gayesiyle hayata geçirilen yeşil pazarlama temalı, küresel ölçekli projenin hedefleri açısından genel değerlendirmesi yapılmıştır. Green Marketing in Terms of Reputation Management: A Case Study When it is taken into account that the production is no longer a problem within the framework of the modern business management logic of the 21st century and the primary difficulty is experienced by the businesses within the scope of the marketing activities, it is natural that a great number of innovative ideas emerge concerning the field. The main characteristic which distinguishes the practices of the green marketing which is in these streams of ideas and which will be examined within the scope of study from others is that they can be associated with each factor of promotional activities in the marketing mix. To be able to draw the lines of the study and to increase the possibility of the in-depth research, within the scope of the research, the relationship of

  8. Reputation Management for Scientific Organisations – Framework Development and Exemplification

    OpenAIRE

    Petra Morschheuser; Joern Redler

    2015-01-01

    Reputation management deals with establishing, maintaining and strengthening a positive reputation for an object in order to build trust, commitment and lasting relationships. Positive reputation is considered a major intangible asset of companies as it contributes to their value creation. Reputation and reputation management, therefore, are well-established perspectives in marketing theory. This paper examines reputation in matters of scientific organisations. Drawing on conventional (commer...

  9. Trust and Online Reputation Systems

    Science.gov (United States)

    Kwan, Ming; Ramachandran, Deepak

    Web 2.0 technologies provide organizations with unprecedented opportunities to expand and solidify relationships with their customers, partners, and employees—while empowering firms to define entirely new business models focused on sharing information in online collaborative environments. Yet, in and of themselves, these technologies cannot ensure productive online interactions. Leading enterprises that are experimenting with social networks and online communities are already discovering this fact and along with it, the importance of establishing trust as the foundation for online collaboration and transactions. Just as today's consumers must feel secure to bank, exchange personal information and purchase products and services online; participants in Web 2.0 initiatives will only accept the higher levels of risk and exposure inherent in e-commerce and Web collaboration in an environment of trust. Indeed, only by attending to the need to cultivate online trust with customers, partners and employees will enterprises ever fully exploit the expanded business potential posed by Web 2.0. But developing online trust is no easy feat. While various preliminary attempts have occurred, no definitive model for establishing or measuring it has yet been established. To that end, nGenera has identified three, distinct dimensions of online trust: reputation (quantitative-based); relationship (qualitative-based) and process (system-based). When considered together, they form a valuable model for understanding online trust and a toolbox for cultivating it to support Web 2.0 initiatives.

  10. [The reputation of Spanish hospitals. Basis for developing a reputation index of hospitals].

    Science.gov (United States)

    Mira, J J; Lorenzo, S; Navarro, I M; Guilabert, M; Pérez-Jover, V

    2015-01-01

    The reputation of the health centers is associated with: greater user preference in obtaining their services, better clinical outcomes and higher care quality and potential for attracting talented professionals. Reputation was evaluated using indexes and scales. The aim of this study is to analyze the attributes that should be gathered in a reputation index for Spanish hospitals. Study based on qualitative techniques of consensus (nominal group technique + Delphi technique). Four dimensions were identified that form the reputation index: care quality, ethical behavior, credibility/confidence and biomedical innovation and research, which in turn are subdivided into 12 components in total. In building a reputation index consideration must be given to the combination of objective data (e.g. quality and safety outcomes) with other data that are subjective in nature (e.g., patient satisfaction). Future studies should go online to validate the reference standards in building a reputation index for hospitals.

  11. A Logical Framework for Reputation Systems

    DEFF Research Database (Denmark)

    Nielsen, Mogens; Krukow, Karl Kristian; Sassone, Vladimiro

    2008-01-01

    Reputation systems are meta systems that record, aggregate and distribute information about principals' behaviour in distributed applications. Similarly, history-based access control systems make decisions based on programs' past security-sensitive actions. While the applications are distinct...

  12. CORPORATE SOCIAL RESPONSIBILITY AND COMPANIES’ REPUTATION

    Directory of Open Access Journals (Sweden)

    Patrizia GAZZOLA

    2014-06-01

    Full Text Available The aim of this research paper is to analyze in what way Corporate Social Responsibility (CSR is capable of enhancing corporate reputation. In the past companies often thought to business and society as being in opposition, but in these days external pressure for CSR continues to grow and numerous organizations monitor, rank, and report social performance. Sometimes the legal, business and reputation risks are great for companies engaging in practices deemed unacceptable. Socially responsible behaviors can increase a company's value in that they can increase the degree of confidence of the various stakeholders and the level of reputation. The research is based on the theoretical framework that supports a thesis of their positive relationship. In the paper the Italian companies with the best CSR reputations are analyzed.

  13. National Reputation Management and the Competition State

    DEFF Research Database (Denmark)

    Angell, Svein Ivar; Mordhorst, Mads

    2015-01-01

    of the two approaches, nation branding and public diplomacy. In the next section, national reputation management efforts in Denmark and Norway are compared according to three variables: how they were launched in response to globalization, the role of consultants, and the countries’ different institutional......The paper deals with the national reputation programmes of Denmark and Norway in the period 2005–2010. The first section demonstrates how national reputation management emerged as a part of the globalization discourse and illustrates its hybrid character. The paper then gives a short overview...... settings. The article concludes with a discussion of how the elements of national reputation management interact in the initiatives of the two countries and how this relates to the general change in the relationship between nation-states on the global scene. The paper concludes that Norway and Denmark...

  14. Privacy, Liveliness and Fairness for Reputation

    Science.gov (United States)

    Schiffner, Stefan; Clauß, Sebastian; Steinbrecher, Sandra

    In various Internet applications, reputation systems are typical means to collect experiences users make with each other. We present a reputation system that balances the security and privacy requirements of all users involed. Our system provides privacy in the form of information theoretic relationship anonymity w.r.t. users and the reputation provider. Furthermore, it preserves liveliness, i.e., all past ratings can influence the current reputation profile of a user. In addition, mutual ratings are forced to be simultaneous and self rating is prevented, which enforces fairness. What is more, without performing mock interactions - even if all users are colluding - users cannot forge ratings. As far as we know, this is the first protocol proposed that fulfills all these properties simultaneously.

  15. The Impact of Reputation on Market Value

    OpenAIRE

    Simon Cole

    2012-01-01

    Corporate reputations are one of the best known but least understood company assets. Few investment analysts would argue that they have no value but at the same time would struggle to put figures on how much. This paper dispels the myth that intangible means immeasurable. It provides an objective analysis of the scale of the shareholder value tied up in the reputations of many of the largest US and UK public companies. Moreover, it argues that critical understanding of the sources and drivers...

  16. Eliminating the Effect of Rating Bias on Reputation Systems

    Directory of Open Access Journals (Sweden)

    Leilei Wu

    2018-01-01

    Full Text Available The ongoing rapid development of the e-commercial and interest-base websites makes it more pressing to evaluate objects’ accurate quality before recommendation. The objects’ quality is often calculated based on their historical information, such as selected records or rating scores. Usually high quality products obtain higher average ratings than low quality products regardless of rating biases or errors. However, many empirical cases demonstrate that consumers may be misled by rating scores added by unreliable users or deliberate tampering. In this case, users’ reputation, that is, the ability to rate trustily and precisely, makes a big difference during the evaluation process. Thus, one of the main challenges in designing reputation systems is eliminating the effects of users’ rating bias. To give an objective evaluation of each user’s reputation and uncover an object’s intrinsic quality, we propose an iterative balance (IB method to correct users’ rating biases. Experiments on two datasets show that the IB method is a highly self-consistent and robust algorithm and it can accurately quantify movies’ actual quality and users’ stability of rating. Compared with existing methods, the IB method has higher ability to find the “dark horses,” that is, not so popular yet good movies, in the Academy Awards.

  17. Losing to Win: Reputation Management of Online Sellers

    OpenAIRE

    Mo Xiao; Jiandong Ju; Ying Fan

    2013-01-01

    Reputation is generally considered an asset, especially in e-commerce markets. Any reputation system, however, elicits strategic responses from the sellers. Using panel data on a large random sample of online sellers from China’s largest e-commerce platform, Taobao.com, we study how reputation affects revenue, prices, transaction volume, and survival likelihood as well as how sellers manage their reputation. We find that seller reputation has a substantial positive impact on established sel...

  18. Reputation Management in Children on the Autism Spectrum

    OpenAIRE

    Cage, Eilidh; Bird, Geoffrey; Pellicano, Elizabeth

    2016-01-01

    Being able to manage reputation is an important social skill, but it is unclear whether autistic children can manage reputation. This study investigated whether 33 autistic children matched to 33 typical children could implicitly or explicitly manage reputation. Further, we examined whether cognitive processes-theory of mind, social motivation, inhibitory control and reciprocity-contribute to reputation management. Results showed that neither group implicitly managed reputation, and there was...

  19. Missing Areas in the Bureaucratic Reputation Framework

    Directory of Open Access Journals (Sweden)

    Moshe Maor

    2016-06-01

    Full Text Available Drawing on insights from social networks, social cognition and the study of emotions, this conceptual article offers a set of ideas and a series of predictions on how systematic variation in two sets of relationships may bear on agency behavior. The first is the agency-audience relationship which revolves around how and what multiple audiences think about public agencies, how these thoughts impact upon agency behavior, how information regarding this behavior is transformed within multiple audiences and how it influences audience memory and behavior regarding that agency. The second is the relationship between the reputation of an agency head and the reputation of that agency. The article identifies six broad areas that offer the most promising possibilities for future research on bureaucratic reputation, calling on researchers to incorporate insights from the aforementioned literatures, to dimensionalize these sets of relationships and to assess the generalizability of reputation’s effects.

  20. Preschoolers affect others' reputations through prosocial gossip.

    Science.gov (United States)

    Engelmann, Jan M; Herrmann, Esther; Tomasello, Michael

    2016-09-01

    Providing evaluative information to others about absent third parties helps them to identify cooperators and avoid cheaters. Here, we show that 5-year-olds, but not 3-year-olds, reliably engage in such prosocial gossip. In an experimental setting, 5-year-old children spontaneously offered relevant reputational information to guide a peer towards a cooperative partner. Three-year-old children offered such evaluative information only rarely, although they still showed a willingness to inform in a non-evaluative manner. A follow-up study revealed that one component involved in this age difference is children's developing ability to provide justifications. The current results extend previous work on young children's tendency to manage their own reputation by showing that preschoolers also influence others' reputations via gossip. © 2016 The British Psychological Society.

  1. A NEW APPROACH FOR MEASURING CORPORATE REPUTATION

    Directory of Open Access Journals (Sweden)

    Percy Marquina Feldman

    2014-01-01

    Full Text Available This study describes the concept of corporate reputation and reviews some of the major points that exist when it comes to measuring it. It thus suggests a new index for measurement and its advantages and disadvantages are pointed out. The consistency of the seven key variables for the collecting indicator is described by the results of a factor analysis and correlations. Finally, the indicator is put to test by gathering the perception of corporate reputation of 1500 individuals for 69 companies belonging to 15 different industrial sectors, in Peru. The results indicate that the proposed index variables are not necessarily of greatest interest to the study sample in which companies have a better performance. Also greater memorial companies aren’t necessarily those that enjoy a greater corporate reputation. Managerial implications for the organizations in the process of managing and monitoring the dimensions involved of this key asset are also referenced.

  2. Globalization, Superstars, and the Importance of Reputation

    DEFF Research Database (Denmark)

    Gibbs, Michael; Tapia, Mikel; Warzynski, Frederic

    We develop a simple model of the effects of reputation on wine prices. An increasing fraction of consumers who are "naïve" (less well informed about wine quality) results in a stronger sensitivity of wine prices to ratings of quality. We then use data on prices and Robert Parker's ratings of wines......, to show that prices have become more related to Parker ratings over time. In addition, we find that a change in Parker rating has a stronger effect on price, the stronger is the wine's reputation....

  3. Competition Among Reputations in the 2D Sznajd Model: Spontaneous Emergence of Democratic States

    Science.gov (United States)

    Crokidakis, Nuno; Forgerini, Fabricio L.

    2012-04-01

    We propose a modification in the Sznajd sociophysics model defined on the square lattice. For this purpose, we consider reputation—a mechanism limiting the agents' persuasive power. The reputation is introduced as a time-dependent score, which can be positive or negative. This mechanism avoids dictatorship (full consensus, all spins parallel) for a wide range of model parameters. We consider two different situations: case 1, in which the agents' reputation increases for each persuaded neighbor, and case 2, in which the agents' reputation increases for each persuasion and decreases when a neighbor keeps his opinion. Our results show that the introduction of reputation avoids full consensus even for initial densities of up spins greater than 1/2. The relaxation times follow a log-normal-like distribution in both cases, but they are larger in case 2 due to the competition among reputations. In addition, we show that the usual phase transition occurs and depends on the initial concentration d of individuals with the same opinion, but the critical points d c in the two cases are different.

  4. Global analyses of evolutionary dynamics and exhaustive search for social norms that maintain cooperation by reputation.

    Science.gov (United States)

    Ohtsuki, Hisashi; Iwasa, Yoh

    2007-02-07

    Reputation formation is a key to understanding indirect reciprocity. In particular, the way to assign reputation to each individual, namely a norm that describes who is good and who is bad, greatly affects the possibility of sustained cooperation in the population. Previously, we have exhaustively studied reputation dynamics that are able to maintain a high level of cooperation at the ESS. However, this analysis examined the stability of monomorphic population and did not investigate polymorphic population where several strategies coexist. Here, we study the evolutionary dynamics of multiple behavioral strategies by replicator dynamics. We exhaustively study all 16 possible norms under which the reputation of a player in the next round is determined by the action of the self and the reputation of the opponent. For each norm, we explore evolutionary dynamics of three strategies: unconditional cooperators, unconditional defectors, and conditional cooperators. We find that only three norms, simple-standing, Kandori, and shunning, can make conditional cooperation evolutionarily stable, hence, realize sustained cooperation. The other 13 norms, including scoring, ultimately lead to the invasion by defectors. Also, we study the model in which private reputation errors exist to a small extent. In this case, we find the stable coexistence of unconditional and conditional cooperators under the three norms.

  5. Helping Crisis Managers Protect Reputational Assets: Initial Tests of the Situational Crisis Communication Theory.

    Science.gov (United States)

    Coombs, W. Timothy; Holladay, Sherry J.

    2002-01-01

    Explains a comprehensive, prescriptive, situational approach for responding to crises and protecting organizational reputation: the situational crisis communication theory (SCCT). Notes undergraduate students read two crisis case studies from a set of 13 cases and responded to questions following the case. Validates a key assumption in SCCT and…

  6. Moroccan University Students' Online Reputation Management

    Science.gov (United States)

    Mansouri, Zoulal; Mrabet, Youssef

    2013-01-01

    Online reputation management (ORM), a component of e-marketing, has grown so fast over the past few years and has become increasingly significant to internet users. The permanence of the content generated on the net, mainly on social networks, has become a huge issue to consider. Because they live in this digital age, digital natives have a major…

  7. Business process of reputation management of food industry enterprises

    OpenAIRE

    Derevianko Olena. H.

    2014-01-01

    The goal of the article is development of the methodical base of reputation management directed at formalisation of theoretical provisions and explanation how to organise reputation management at food industry enterprises. The article shows prospectiveness of use of the Business Process Management concept in reputation management. Using the diagram of the Reputation Management business process environment the article shows its key participants (suppliers and clients of the business process) a...

  8. SOME IMPORTANTS DEFINITIONS AND MESUREMENT METHODS OF CORPORATE REPUTATION

    Directory of Open Access Journals (Sweden)

    MIHAELA SANDU

    2012-12-01

    Full Text Available Reputation is one of the most important intangible corporate active. In the literature we can find different definitions and methods of measurement for reputation. In this paper we will emphasize some of them. We will see how increased the importance of reputation in the last years. We will see how important this asset is for the company and how a positive reputation determines the competitive advantage for the company.

  9. Non-governmental organizations internal communication in reputation management

    OpenAIRE

    Vaicekauskaitė, Renata

    2010-01-01

    The object of this study is non-governmental organization’s internal communication and its role in reputation management. The aim of this study is to analyse the context of non-governmental organization reputation management and according to it find out the significance of the internal communication factors in non-governmental organization reputation management. The tasks of the study: to analyse the factors which have settled the need of non-governmental organization reputation management; t...

  10. Intellectual capital and relational capital: The role of sustainability in developing corporate reputation Intellectual capital and relational capital: The role of sustainability in developing corporate reputation Intellectual capital and relational capital: The role of sustainability in developing corporate reputation

    Directory of Open Access Journals (Sweden)

    Ignacio Rodríguez del Bosque

    2013-01-01

    about the stakeholders that assess these initiatives.Originality/value: To our knowledge, in any case it has been studied simultaneously the influence of sustainability dimensions on corporate reputation, which is a knowledge gap in the academic literature.Purpose: Intellectual capital offers a potential source of sustainable competitive advantage and is believed to be the source from which economic growth may sprout. However, not many papers analyze the effect of sustainability in the elements involving intellectual capital. This paper seeks to highlight the key role played by corporate sustainability on corporate reputation as one of the key components of relational capital based on the knowledge-based theory. Design/methodology/approach: Authors develop a structural equation model to test the hypothesis. The study was tested using data collected from a sample of 400 Spanish consumers. Findings: The structural equation model shows that sustainability plays a vital role as antecedent of corporate reputation and relational capital. Findings suggest that economic, social and environmental domains of sustainability have a positive direct effect on corporate reputation. Additionally, this study shows that economic sustainability is considered to be the most important dimension to enhance corporate reputation. Research limitations/implications: The complicated economic environment currently experienced worldwide may affect the perceptions of Spanish consumers and their ratings. The crosscutting nature of this research inhibits an understanding of the variations in the perceptions of the customers surveyed over time, suggesting that this research could be expanded by a longitudinal study. Finally, the current study has been conducted with consumers of hotel companies in Spain and it is not clear in how far the findings can be generalized to other industries, stakeholders or countries. Practical implications: This research allows managers to identify the activities in which

  11. The Costs of Reneging: Reputation and Alliance Formation

    Science.gov (United States)

    Gibler, Douglas M.

    2008-01-01

    Reputations are supposed to matter. Decision makers consistently refer to reputations for resolve, and international relations theories confirm the value of being able to credibly signal intentions during times of crisis. However, empirical support for the effects of reputation has been lacking. Problems of strategic selection have hampered…

  12. Does media reputation affect properties of accounts payable?

    NARCIS (Netherlands)

    Van den Bogaerd, M.; Aerts, Walter

    We examine economic benefits of a firm's corporate reputation by investigating the association between its media reputation and properties of trade payables in a sample of listed UK firms. Our results document a significant positive association between a firm's overall media reputation and both the

  13. Reputation Management in Children on the Autism Spectrum

    Science.gov (United States)

    Cage, Eilidh; Bird, Geoffrey; Pellicano, Elizabeth

    2016-01-01

    Being able to manage reputation is an important social skill, but it is unclear whether autistic children can manage reputation. This study investigated whether 33 autistic children matched to 33 typical children could implicitly or explicitly manage reputation. Further, we examined whether cognitive processes--theory of mind, social motivation,…

  14. Reputation Management: The New Face of Corporate Public Relations?

    Science.gov (United States)

    Hutton, James G.; Goodman, Michael B.; Alexander, Jill B.; Genest, Christina M.

    2001-01-01

    Presents an empirical study of the Fortune 500 companies suggesting that "reputation management" is gaining ground as a driving philosophy behind corporate public relations. Finds some interesting correlations between reputation and specific categories of spending. Concludes that if reputation management is the new face of corporate…

  15. Reputation Effects in Public and Private Interactions

    Science.gov (United States)

    Ohtsuki, Hisashi; Iwasa, Yoh; Nowak, Martin A.

    2015-01-01

    We study the evolution of cooperation in a model of indirect reciprocity where people interact in public and private situations. Public interactions have a high chance to be observed by others and always affect reputation. Private interactions have a lower chance to be observed and only occasionally affect reputation. We explore all second order social norms and study conditions for evolutionary stability of action rules. We observe the competition between “honest” and “hypocritical” strategies. The former cooperate both in public and in private. The later cooperate in public, where many others are watching, but try to get away with defection in private situations. The hypocritical idea is that in private situations it does not pay-off to cooperate, because there is a good chance that nobody will notice it. We find simple and intuitive conditions for the evolution of honest strategies. PMID:26606239

  16. Corporate Reputation and the Discipline of Organizational Communication

    DEFF Research Database (Denmark)

    Remke, Robyn

    2013-01-01

    Corporate reputation and organizational communication research share some points of theoretical and conceptual overlap, even if the term “corporate reputation” is rarely used within organizational communication scholarship. These shared interests align around theoretical and empirical questions...... related to the core corporate reputation concept. This chapter attempts to highlight these overlaps and offers suggestions as to how organizational communication research can contribute to the understanding of corporate reputation. Specifically, the chapter focuses on the noteworthy overlap of empirical...... interests within organizational communication and corporate reputation research that relates to organizational identity and identification and leadership. Arguing an organizational communicative framework explicates theoretical aspects of corporate reputation that more traditional management and business...

  17. Corporate Social Responsibility, Reputation, and Moral Communication

    DEFF Research Database (Denmark)

    Schultz, Friederike

    2013-01-01

    and critically discusses insights from instrumental perspectives and from political-normative perspectives (legitimacy, business ethics). It alternatively develops a constructivist communication view on CSR, building on the “communication constitutes organizations” perspective and a non-dualist turn. It argues...... that CSR is a symbolically mediated, communicative event, which, based on the underlying dynamics of moral communication, does not simply produce reputation, but also result in dysfunctional effects....

  18. Reputation and Humility in Corporate Management

    OpenAIRE

    Argandoña, Antonio

    2013-01-01

    Although virtue ethics has gained a firm presence in the theory and practice of corporate management, humility is not ranked as one the chief virtues in the business world. This is probably due to an incomplete or incorrectly focused view of what it means to be a humble person, why a good manager must be humble and how a modest outlook can contribute to both the firm's and the manager's success and reputation.

  19. Business process of reputation management of food industry enterprises

    Directory of Open Access Journals (Sweden)

    Derevianko Olena. H.

    2014-01-01

    Full Text Available The goal of the article is development of the methodical base of reputation management directed at formalisation of theoretical provisions and explanation how to organise reputation management at food industry enterprises. The article shows prospectiveness of use of the Business Process Management concept in reputation management. Using the diagram of the Reputation Management business process environment the article shows its key participants (suppliers and clients of the business process and identifies their place in formation of the enterprise reputation. It also shows that the reputation management should be considered a business process of the highest level of management. Construction of the flow structure of the Reputation Management business process allows uncovering the logic of interrelation of inlets and outlets within the framework of the specified main stages of the business process: assessment of the current state of reputation, collection of information about stakeholders, identification of PR strategy goals, planning of necessary resources, realisation of the PR strategy, assessment of efficiency and process monitoring. The article offers the flow, functional and organisational structures of the Reputation Management business process for food industry enterprises. Moreover, justification of functional and organisational structures of the Reputation Management business process gives a possibility to distribute functions of reputation management between specific executors and establish responsibility for each stage of the business process.

  20. Corporate reputation: a review of literature

    Directory of Open Access Journals (Sweden)

    Patricia de Salles Vance

    2007-12-01

    Full Text Available The term corporate reputation has been mentioned in academic papers for some decades however since the 90's the debate about it has been intensified by authors of different areas of study. Therefore, there is a growing pressure around the definition of a construct and the way to measure an organization's corporate reputation. The purpose of this article is to present a literature review on corporate reputation in three different perspectives. At first, we intended to go through the literature, pointing out the different definitions presented on this theme. The second aspect refers to the identification of terms related to corporate reputation, such as corporate brand, corporate identity and corporate communication. Finally, broadening the possibilities of future empiric works, a review of the different proposals of measuring the corporate reputation of organizations is made.O tema reputação corporativa tem sido objeto de estudos acadêmicos há algumas décadas, porém, somente a partir da década de 90 intensificou-se esse interesse, manifestado por autores de diferentes áreas de estudo. A diversidade de abordagens pressiona o debate sobre a definição de um constructo e sobre a forma mais adequada de mensuração da reputação corporativa de uma organização. O propósito deste artigo é realizar uma revisão da literatura sobre a questão da reputação corporativa em três perspectivas distintas. Pretende-se, em primeiro lugar, percorrer a literatura sobre o assunto, apontando as diferentes definições apresentadas do tema. Em seguida, identificar os termos correlatos à reputação corporativa, como: marca corporativa, identidade corporativa e comunicação corporativa. E, finalmente, a fim de ampliar as possibilidades de trabalhos empíricos futuros, examinar criticamente as diferentes propostas de mensuração da reputação corporativa das organizações.

  1. Reversed-field-pinch and ultra-low-q discharges in REPUTE-2

    International Nuclear Information System (INIS)

    Inoue, N.; Yoshida, Z.; Kamada, Y.; Saito, M.; Miyamoto, K.

    1987-01-01

    Ultra-low q (ULQ) and very-low q (VLQ) discharge experiments have been done using the REPUTE-1 RFP. It was found that in these q regime, the plasma density and beta are fairly high, and the confinement property is less sensitive to the error field compared to the RFP. However, since the temperature of the REPUTE-1 discharge is limited in low value because of the small plasma current due to the small toroidal field, its magnetic Reynolds number is too small to simulate the reactor plasma behavior. The radiation barrier has not been overcome yet, and consequently the energy confinement time is very short. In order to improve these aspects of the REPUTE-1 experiment, the REPUTE-2 is designed to produce higher toroidal field of 2T. The toroidal field increases slowly to the final value as in the case of the ramp-up mode of the RFP operation. The first stage of the REPUTE-2 project will be devoted to study the confinement physics of RFP, ULQ, and VLQ. In the second stage, innovation of these configurations, such as resistive shell RFP, neutral beam current drive, and higher current density, is planned. 8 refs., 1 fig., 2 tabs

  2. Data associations and the protection of reputation online in Australia

    Directory of Open Access Journals (Sweden)

    Daniel Joyce

    2017-05-01

    Full Text Available This article focuses upon defamation law in Australia and its struggles to adjust to the digital landscape, to illustrate the broader challenges involved in the governance and regulation of data associations. In many instances, online publication will be treated by the courts in a similar fashion to traditional forms of publication. What is more contentious is the question of who, if anyone, should bear the responsibility for digital forms of defamatory publication which result not from an individual author’s activity online but rather from algorithmic associations. This article seeks, in part, to analyse this question, by reference to the Australian case law and associated scholarship regarding search engine liability. Reflecting on the tensions involved here offers us a fresh perspective on defamation law through the conceptual lens of data associations. Here the focus of the article shifts to explore some wider questions posed for defamation law by big data. Defamation law may come to play a significant role in emerging frameworks for algorithmic accountability, but these developments also call into question many of its traditional concepts and assumptions. It may be time to think differently about defamation and to consider its interrelationship with privacy, speech and data protection more fully. As a result, I conclude that the courts and policymakers need to engage more deeply and explicitly with the rationale(s for the protection of reputation and that more thought needs to be given to changing conceptions of reputation in the context of data associations.

  3. A leverage theory of reputation building with co-branding: Complementarity in reputation building

    OpenAIRE

    Choi, Jay Pil; Jeon, Doh-Shin

    2007-01-01

    We present a leverage theory of reputation building with co-branding. We show that under certain conditions, co-branding that links unknown firms in a new sector with established firms in a mature sector allows the unknown firms to signal a high product quality and establish their own reputation. We compare this situation with a benchmark in which both sectors are new and firms signal their quality only with prices. We investigate how this comparison is affected by the nature of the technolog...

  4. Optimized Reputable Sensing Participants Extraction for Participatory Sensor Networks

    Directory of Open Access Journals (Sweden)

    Weiwei Yuan

    2014-01-01

    Full Text Available By collecting data via sensors embedded personal smart devices, sensing participants play a key role in participatory sensor networks. Using information provided by reputable sensing participants ensures the reliability of participatory sensing data. Setting a threshold for the reputation, and those whose reputations are bigger than this value are regarded as reputable. The bigger the threshold value is, the more reliable the extracted reputable sensing participant is. However, if the threshold value is too big, only very limited participatory sensing data can be involved. This may cause unexpected bias in information collection. Existing works did not consider the relationship between the reliability of extracted reputable sensing participants and the ratio of usable participatory sensing data. In this work, we propose a criterion for optimized reputable sensing participant extraction in participatory sensor networks. This is achieved based on the mathematical analysis on the ratio of available participatory sensing data and the reliability of extracted reputable sensing participants. Our suggested threshold value for reputable sensing participant extraction is only related to the power of sensing participant’s reputation distribution. It is easy to be applied in real applications. Simulation results tested on real application data further verified the effectiveness of our proposed method.

  5. Reputation based security model for android applications

    OpenAIRE

    Tesfay, Welderufael Berhane; Booth, Todd; Andersson, Karl

    2012-01-01

    The market for smart phones has been booming in the past few years. There are now over 400,000 applications on the Android market. Over 10 billion Android applications have been downloaded from the Android market. Due to the Android popularity, there are now a large number of malicious vendors targeting the platform. Many honest end users are being successfully hacked on a regular basis. In this work, a cloud based reputation security model has been proposed as a solution which greatly mitiga...

  6. A Framework for Concrete Reputation-Systems

    DEFF Research Database (Denmark)

    Krukow, Karl Kristian; Nielsen, Mogens; Sassone, Vladimiro

    2005-01-01

    -based trust-management systems aim to provide any formal security-guarantees. We provide a mathematical framework for a class of simple reputation-based systems. In these systems, decisions about interaction are taken based on policies that are exact requirements on agents' past histories. We present a basic...... declarative language, based on pure-past linear temporal logic, intended for writing simple policies. While the basic language is reasonably expressive, we extend it to encompass more practical policies, including several known from the literature. A naturally occurring problem becomes how to efficiently re...

  7. Football and reputation management: the role of online communication platforms

    OpenAIRE

    Salgado, Paulo Jorge Castro Faria; Ruão, Teresa

    2011-01-01

    Football clubs, as any type of organization, have a reputation to be managed. More than a sport, football is a business activity that generates high revenues, attracts considerable investments and extreme media exposure. Therefore, reputation management might be considered a key function, when it comes to shape the perceptions of a club’s constituents. As Fombrun (1996) noted, reputations are partly a reflection of the organization’s identity and also their efforts to develop a favorable imag...

  8. Information and Communication Technology Reputation for XU030 Quote Companies

    OpenAIRE

    Seker, Sadi Evren; Cankir, Bilal; Arslan, Mehmet Lutfi

    2014-01-01

    By the increasing spread of information technology and Internet improvements, most of the large-scale companies are paying special attention to their reputation on many types of the information and communication technology. The increasing developments and penetration of new technologies into daily life, brings out paradigm shift on the perception of reputation and creates new concepts like esocieties, techno-culture and new media. Contemporary companies are trying to control their reputation ...

  9. The relationship between labour social responsibility practices and reputation.

    OpenAIRE

    Odriozola Zamanillo, María Dolores; Martín Hernández, Antonio; Luna Sotorrio, Ladislao

    2015-01-01

    Purpose – The purpose of this paper is to analyse whether labour social responsibility (LSR) practices influence on corporate reputation (CR) and on labour reputation (LR). Design/methodology/approach – LSR is defined as all those labour practices made by a company for the benefit of employees voluntarily and not imposed by labour legislation. An index developed by content analysis was created to measure LRS. CR and LR scores were obtained from the Business Monitor of Corporate Reputation (ME...

  10. Corporate Reputation Management: Reaching Out to Financial Stakeholders

    OpenAIRE

    Wang, Yijing

    2013-01-01

    textabstractCorporate reputation is important for firms’ long-term performance and competitive advantages. This dissertation sets out to understand the relationship between corporate reputation and a company’s attractiveness to financial stakeholders from different angles. Specifically, I examine the role of corporate reputation in the context of the agency problem to explain the causal chain through which the uncertainties and risks are mitigated for investors. This dissertation contributes ...

  11. Reputation management: Sending the right signal to the right stakeholder

    OpenAIRE

    N. A. DENTCHEV; A. HEENE

    2003-01-01

    Corporate reputation is the result of a signaling activity (Shapiro, 1983), based on available information about a firms’ actions (Fombrun & Shanley, 1990, p. 234). Reputation is also a yardstick of the firm’s relative standing (Shenkar & Yuchtman-Yaar, 1997), routinely used by both internal and external stakeholders (Logsdon & Wood, 2002) when making firm related decisions. However, reputation is not only formed by the information signals sent by a firm or other information intermediaries (F...

  12. Investigating political brand reputation with qualitative projective techniques

    OpenAIRE

    Spry, L; Pich, C; Armannsdottir, G

    2016-01-01

    Corporate brands can be seen as an amalgamation of three related yet distinct elements namely internal identity, external image and external reputation (Balmer and Greyser 2003; Harris and de Chernatony 2001; Spry 2014). Existing research has tended to focus on internal identity and external image with very few studies devoted to the exploration of external reputation and how the concept relates to external image. A strong, clear consistent reputation has the potential to offer a competitive ...

  13. Lethal Brands: How VEOs Build Reputations

    Directory of Open Access Journals (Sweden)

    Gina Scott Ligon

    2015-06-01

    Full Text Available ISIS has run the most effective social media marketing campaign in history. In fact, violent extremist organizations (VEOs market their ideology and organizations to a global audience in ways that rival even the savviest of conventional organizations. However, applying marketing theory and methodology to study VEOs has not been done to date for the security community. Thus, the goal of the present effort is to use a novel lens used to apply the marketing strategies of conventional, for-profit organizations to examine the impact of VEO reputation and legitimacy on VEO performance. We coded tactics used by VEOs such as ISIS to establish a strong brand reputation, and examined the relationship between branding strategies and markers of performance (e.g., recruitment and fundraising using a sample of 60 historically notable VEOs spanning a variety of ideologies, cultures, and periods of peak performance. The primary contribution of studying such a diverse sample of VEOs is the identification of how branding strategies can predict recruitment of talented personnel, financial sources, and organizational capacity for violence. Two key findings discussed are (1 VEOs market and differentiate themselves via malevolently innovative attacks, and (2 even negatively-toned media coverage is related to their long-term fundraising viability.

  14. Overview Michelin Star Reputation Restaurant in Hospitality Industry

    Directory of Open Access Journals (Sweden)

    Agung Gita Subakti

    2013-05-01

    Full Text Available For most chefs and Restaurateur, having his restaurant being awarded one or more stars in the famous Michelin Guide Rouge represents a major achievement, recognition of their work, and also important publicity generating increased notoriety. In this specific industry, experts play a decisive role, and reputation of restaurants and chefs are basically established according to their opinions. The aim of this paper is to overview some of the Restaurants achieving the Michelin Star Reputation and able to sustain it for years. Moreover, how these reputations are made and to understand better the development of gaining such a high reputation.

  15. Models of Trust and Reputation in eCommerce

    Directory of Open Access Journals (Sweden)

    Florentina Loredana Dragomir

    2016-12-01

    Full Text Available In eCommerce it is offered to online clients three types of evaluation: the evaluation of the buyer, the evaluation of the seller or the evaluation of both of them. For most of the cases, the partners of transaction can evaluate each other. In general, evaluations show how satisfied or unsatisfied is a buyer or a seller about the online transaction or his partner after the ending of the process. A small number of models offers a solution for developing an initial set of advisors which can be used for determination of levels of reputation and there are a few models that take into consideration as many social criteria as possible for determination of trust.

  16. Reputation mechanism: From resolution for truthful online auctions to the model of optimal one-gambler problem

    Energy Technology Data Exchange (ETDEWEB)

    Bradonjic, Milan [Los Alamos National Laboratory

    2009-01-01

    In this paper we study reputation mechanisms, and show how the notion of reputation can help us in building truthful online auction mechanisms. From the mechanism design prospective, we derive the conditions on and design a truthful online auction mechanism. Moreover, in the case when some agents may lay or cannot have the real knowledge about the other agents reputations, we derive the resolution of the auction, such that the mechanism is truthful. Consequently, we move forward to the optimal one-gambler/one-seller problem, and explain how that problem is refinement of the previously discussed online auction design in the presence of reputation mechanism. In the setting of the optimal one-gambler problem, we naturally rise and solve the specific question: What is an agent's optimal strategy, in order to maximize his revenue? We would like to stress that our analysis goes beyond the scope, which game theory usually discusses under the notion of reputation. We model one-player games, by introducing a new parameter (reputation), which helps us in predicting the agent's behavior, in real-world situations, such as, behavior of a gambler, real-estate dealer, etc.

  17. Building a Reputation System for Wikipedia

    DEFF Research Database (Denmark)

    Jensen, Christian D.

    2011-01-01

    Wikipedia is a web-based encyclopedia, written and edited collaboratively by Internet users. Wikipedia has an extremely open editorial policy that allows anybody to create or modify articles. This has promoted a broad and detailed coverage of subjects, but also introduced problems relating...... to the quality of articles. The Wikipedia Recommender System (WRS) was developed to help users determine the credibility of articles based on feedback from other Wikipedia users. The WRS provides a rating which emphasizes feedback from recommenders that the user has agreed with in the past. This paper presents...... some of the work that has gone into the development of the Wikipedia Recommender System. We first developed a generic architecture for integrating a reputation system into existing legacy systems and based our design of the WRS on this architecture. Both the generic architecture and our design...

  18. Instructor Reputation: An Expectancy Relationship Involving Student Ratings and Achievement.

    Science.gov (United States)

    Perry, Raymond P.

    1979-01-01

    Instructor expressiveness and lecture content were combined with instructor reputation in a 2 X 2 X 2 factorial design to assess interaction effects. Results indicated that reputation interacted with expressiveness but not content, in which students rated positive, high-expressive instructors more favorably than negative, high-expressive…

  19. News and corporate reputation: Empirical findings from the Netherlands

    NARCIS (Netherlands)

    Meijer, M.M.; Kleinnijenhuis, J.

    2006-01-01

    This article examines the influence of business news on corporate reputation. A panel survey was used to measure the reputations of six companies and two professional sectors. Media coverage was analyzed by focusing on the tone of two different types of news. News about the successes of the

  20. Publish or perish: how are research and reputation related?

    NARCIS (Netherlands)

    Linton, Jonathan; Linton, Jonathan D.; Tierney, Robert; Tierney, Robert; Walsh, Steven Thomas

    2011-01-01

    A study of twenty-seven fields in 350 highly ranked universities examines the relationship between reputation and rank. We find that many metrics associated with research prowess significantly correlate to university reputation. However, the next logical step– looking at the relationship that links

  1. Reputation-Seeking by a Government Agency in Europe

    DEFF Research Database (Denmark)

    Bækkeskov, Erik

    2017-01-01

    Reputation-seeking can explain some decisions of U.S. federal agencies. However, it has remained unclear whether it could be used in the European context where agencies have proliferated in national and regional governance in the past few decades. This article shows that reputation-seeking can oc...

  2. Corporate Reputation Management: Reaching Out to Financial Stakeholders

    NARCIS (Netherlands)

    Y. Wang (Yijing)

    2013-01-01

    textabstractCorporate reputation is important for firms’ long-term performance and competitive advantages. This dissertation sets out to understand the relationship between corporate reputation and a company’s attractiveness to financial stakeholders from different angles. Specifically, I examine

  3. Pint-Sized Public Relations: The Development of Reputation Management.

    Science.gov (United States)

    Silver, Ike M; Shaw, Alex

    2018-04-01

    Until recently, many psychologists were skeptical that young children cared about reputation. New evidence suggests that by age five, children begin to understand the broad importance of reputation and to engage in surprisingly sophisticated impression management. These findings prompt exciting new questions about the development of a fundamental social competency. Copyright © 2018 Elsevier Ltd. All rights reserved.

  4. Combining User Reputation and Provenance Analysis for Trust Assessment

    NARCIS (Netherlands)

    Ceolin, D.; Groth, P.T.; Maccatrozzo, V.; Fokkink, W.J.; van Hage, W.R.; Nottamkandath, A.

    2016-01-01

    Trust is a broad concept that in many systems is often reduced to user reputation alone. However, user reputation is just one way to determine trust. The estimation of trust can be tackled from other perspectives as well, including by looking at provenance. Here, we present a complete pipeline for

  5. Corporate Reputation: How it Works for Company’s Performance

    Directory of Open Access Journals (Sweden)

    Victor Danciu

    2016-12-01

    Full Text Available The increasing pressures of society, consumers, investors and employees on companies to behave more ethical and socially responsible can be easily noticed every day. Under such circumstances, the businesses find that the corporate reputation is more important than ever. This paper focuses on analysis of the corporate reputation and its effects on company’s performance in the new conditions imposed by the stakeholders. First, the analysis emphasizes the contribution Corporate Social Responsibility (CSR might have on Corporate Reputation (CR by communicating the good causes of CSR. Then, the results the corporate reputation has and also the role of Cause Related Marketing (CRM in enhancing corporate reputation on company’s performance are revealed in a detailed way.

  6. Concern for Group Reputation Increases Prosociality in Young Children.

    Science.gov (United States)

    Engelmann, Jan M; Herrmann, Esther; Tomasello, Michael

    2018-02-01

    The motivation to build and maintain a positive personal reputation promotes prosocial behavior. But individuals also identify with their groups, and so it is possible that the desire to maintain or enhance group reputation may have similar effects. Here, we show that 5-year-old children actively invest in the reputation of their group by acting more generously when their group's reputation is at stake. Children shared significantly more resources with fictitious other children not only when their individual donations were public rather than private but also when their group's donations (effacing individual donations) were public rather than private. These results provide the first experimental evidence that concern for group reputation can lead to higher levels of prosociality.

  7. From research excellence to brand relevance: A model for higher education reputation building

    Directory of Open Access Journals (Sweden)

    Nina Overton-de Klerk

    2016-05-01

    Full Text Available In this article we propose a novel approach to reputation development at higher education institutions. Global reputation development at higher education institutions is largely driven by research excellence, is predominantly measured by research output, and is predominantly reflected in hierarchical university rankings. The ranking becomes equated with brand equity. We argue that the current approach to reputation development in higher education institutions is modernist and linear. This is strangely out-of-kilter with the complexities of a transforming society in flux, the demands of a diversity of stakeholders, and the drive towards transdisciplinarity, laterality, reflexivity and relevance in science. Good research clearly remains an important ingredient of a university's brand value. However, a case can be made for brand relevance, co-created in collaboration with stakeholders, as an alternative and non-linear way of differentiation. This approach is appropriate in light of challenges in strategic science globally as well as trends and shifts in the emerging paradigm of strategic communication. In applying strategic communication principles to current trends and issues in strategic science and the communication thereof, an alternative model for strategic reputation building at higher education institutions is developed.

  8. Methods for reliability evaluation of trust and reputation systems

    Science.gov (United States)

    Janiszewski, Marek B.

    2016-09-01

    Trust and reputation systems are a systematic approach to build security on the basis of observations of node's behaviour. Exchange of node's opinions about other nodes is very useful to indicate nodes which act selfishly or maliciously. The idea behind trust and reputation systems gets significance because of the fact that conventional security measures (based on cryptography) are often not sufficient. Trust and reputation systems can be used in various types of networks such as WSN, MANET, P2P and also in e-commerce applications. Trust and reputation systems give not only benefits but also could be a thread itself. Many attacks aim at trust and reputation systems exist, but such attacks still have not gain enough attention of research teams. Moreover, joint effects of many of known attacks have been determined as a very interesting field of research. Lack of an acknowledged methodology of evaluation of trust and reputation systems is a serious problem. This paper aims at presenting various approaches of evaluation such systems. This work also contains a description of generalization of many trust and reputation systems which can be used to evaluate reliability of such systems in the context of preventing various attacks.

  9. Stochastic Optimal Control for Online Seller under Reputational Mechanisms

    Directory of Open Access Journals (Sweden)

    Milan Bradonjić

    2015-12-01

    Full Text Available In this work we propose and analyze a model which addresses the pulsing behavior of sellers in an online auction (store. This pulsing behavior is observed when sellers switch between advertising and processing states. We assert that a seller switches her state in order to maximize her profit, and further that this switch can be identified through the seller’s reputation. We show that for each seller there is an optimal reputation, i.e., the reputation at which the seller should switch her state in order to maximize her total profit. We design a stochastic behavioral model for an online seller, which incorporates the dynamics of resource allocation and reputation. The design of the model is optimized by using a stochastic advertising model from [1] and used effectively in the Stochastic Optimal Control of Advertising [2]. This model of reputation is combined with the effect of online reputation on sales price empirically verified in [3]. We derive the Hamilton-Jacobi-Bellman (HJB differential equation, whose solution relates optimal wealth level to a seller’s reputation. We formulate both a full model, as well as a reduced model with fewer parameters, both of which have the same qualitative description of the optimal seller behavior. Coincidentally, the reduced model has a closed form analytical solution that we construct.

  10. Reputation, a universal currency for human social interactions

    Science.gov (United States)

    Milinski, Manfred

    2016-01-01

    Decision rules of reciprocity include ‘I help those who helped me’ (direct reciprocity) and ‘I help those who have helped others’ (indirect reciprocity), i.e. I help those who have a reputation to care for others. A person's reputation is a score that members of a social group update whenever they see the person interacting or hear at best multiple gossip about the person's social interactions. Reputation is the current standing the person has gained from previous investments or refusal of investments in helping others. Is he a good guy, can I trust him or should I better avoid him as a social partner? A good reputation pays off by attracting help from others, even from strangers or members from another group, if the recipient's reputation is known. Any costly investment in others, i.e. direct help, donations to charity, investment in averting climate change, etc. increases a person's reputation. I shall argue and illustrate with examples that a person's known reputation functions like money that can be used whenever the person needs help. Whenever possible I will present tests of predictions of evolutionary theory, i.e. fitness maximizing strategies, mostly by economic experiments with humans. PMID:26729939

  11. Reassessing supplier reputation in international trade coordination – a German and Australian perspective of global organic food networks

    Directory of Open Access Journals (Sweden)

    Bernzen, Amelie

    2014-09-01

    Full Text Available Uncertainties are especially high among importing firms and for products with sensitive and ‘critical’ quality characteristics in a societal context, such as food. While much recent literature on this issue has focused on the implementation of standards and certification systems, I argue that reputation also plays an important role for trading firms in mitigating uncertainties across large distances. Reputation may or may not reflect reality and is based on public (e.g. media and networked (from individuals information. This article draws on Convention Theory in a case study based on qualitative interviews among organic food importers to Germany and Australia. I first show that the degree of their public exposure implies specific risks and strongly influences importers’ coordination strategy. I then go on to examine how, in these firms’ supplier relations and risk management, not only the reputation of (potential suppliers counts, but also the reputation of supplier countries and institutional systems such as standards and certification bodies. Intensive involvement and first-hand experience with certifiers and suppliers in exporting countries can, in some cases, cause firms to challenge their existing beliefs. I conclude that a good reputation is still essential for (improving market access, even when basic prerequisites such as legally mandatory certification are fulfilled.

  12. Corporate social responsibility, reputation, and moral communication: A constructivist view

    NARCIS (Netherlands)

    Schultz, F.; Carroll, C.

    2013-01-01

    Conditions and notions of corporate reputation underwent in the last years a fundamental change. Economic and technological processes of globalization, modernization, and rationalization enforced the institutionalization of corporate social responsibility (CSR) in the corporate world. It is often

  13. A Reputation-Based Identity Management Model for Cloud Computing

    Directory of Open Access Journals (Sweden)

    Lifa Wu

    2015-01-01

    Full Text Available In the field of cloud computing, most research on identity management has concentrated on protecting user data. However, users typically leave a trail when they access cloud services, and the resulting user traceability can potentially lead to the leakage of sensitive user information. Meanwhile, malicious users can do harm to cloud providers through the use of pseudonyms. To solve these problems, we introduce a reputation mechanism and design a reputation-based identity management model for cloud computing. In the model, pseudonyms are generated based on a reputation signature so as to guarantee the untraceability of pseudonyms, and a mechanism that calculates user reputation is proposed, which helps cloud service providers to identify malicious users. Analysis verifies that the model can ensure that users access cloud services anonymously and that cloud providers assess the credibility of users effectively without violating user privacy.

  14. Identifying online user reputation in terms of user preference

    Science.gov (United States)

    Dai, Lu; Guo, Qiang; Liu, Xiao-Lu; Liu, Jian-Guo; Zhang, Yi-Cheng

    2018-03-01

    Identifying online user reputation is significant for online social systems. In this paper, taking into account the preference physics of online user collective behaviors, we present an improved group-based rating method for ranking online user reputation based on the user preference (PGR). All the ratings given by each specific user are mapped to the same rating criteria. By grouping users according to their mapped ratings, the online user reputation is calculated based on the corresponding group sizes. Results for MovieLens and Netflix data sets show that the AUC values of the PGR method can reach 0.9842 (0.9493) and 0.9995 (0.9987) for malicious (random) spammers, respectively, outperforming the results generated by the traditional group-based method, which indicates that the online preference plays an important role for measuring user reputation.

  15. Ranking online quality and reputation via the user activity

    Science.gov (United States)

    Liu, Xiao-Lu; Guo, Qiang; Hou, Lei; Cheng, Can; Liu, Jian-Guo

    2015-10-01

    How to design an accurate algorithm for ranking the object quality and user reputation is of importance for online rating systems. In this paper we present an improved iterative algorithm for online ranking object quality and user reputation in terms of the user degree (IRUA), where the user's reputation is measured by his/her rating vector, the corresponding objects' quality vector and the user degree. The experimental results for the empirical networks show that the AUC values of the IRUA algorithm can reach 0.9065 and 0.8705 in Movielens and Netflix data sets, respectively, which is better than the results generated by the traditional iterative ranking methods. Meanwhile, the results for the synthetic networks indicate that user degree should be considered in real rating systems due to users' rating behaviors. Moreover, we find that enhancing or reducing the influences of the large-degree users could produce more accurate reputation ranking lists.

  16. REPUTATIONAL CAPITAL OF POLITICAL ACTORS AS PUBLIC PROCUREMENT

    Directory of Open Access Journals (Sweden)

    A. E. Rudakova

    2015-01-01

    Full Text Available The author examines the reputational characteristics of the formation of political actors at the expense of the state budget, the specificity of the mechanism of implementation of government procurement and modern Russian practice.

  17. Can "reputation management" overcome failures in corporate governance?\\ud

    OpenAIRE

    Watson, Tom

    2006-01-01

    Poor corporate governance appears to undo all the efforts of corporate communication activities in promoting and managing reputation. Is it a factor of poor leadership by senior management or a generalised failure of organisational relationships?

  18. Reputational Capital of the Modern Russia: Formation and Realization Problems

    Directory of Open Access Journals (Sweden)

    O. E. Grishin

    2015-01-01

    Full Text Available Design and implementation of reputational capital allows you to gain an advantage over other equal participants of the political process: to increase the effectiveness of different types of agreements, strengthen mutually beneficial cooperation with other countries to attract foreign investment, maintain the loyalty of domestic business. Reputation - one of the main factors to predict the behavior of the state in domestic and foreign policy.

  19. Regulatory Sanctions and Reputational Damage in Financial Markets

    OpenAIRE

    Armour, John; Mayer, Colin; Polo, Andrea

    2010-01-01

    We study the impact of the announcement of enforcement of financial and securities regulation by the UK’s Financial Services Authority and London Stock Exchange on the market price of penalized firms. Since these agencies do not announce enforcement until a penalty is levied, their actions provide a uniquely clean dataset on which to examine reputational effects. We find that reputational sanctions are very real: their stock price impact is on average ten times larger than the financial penal...

  20. Managing the Reputation of DHS and its Components

    Science.gov (United States)

    2009-06-01

    and Nicholas Hopkins, “Reputation, Social Identity and the Self,” in Social Identity Theory : Constructive and Critical Advances, ed. Dominic Abrams and...were painted with the same brush as them.”92 Social network theory helps to show how reputation can travel across the links between...management is corporate social responsibility (CSR). This element relates specifically to the “social, philanthropic and community

  1. The Impact Of Viral Marketing On Corporate Brand Reputation

    OpenAIRE

    Lawrence Mpele Lekhanya

    2014-01-01

    This paper reports on the impact of viral marketing on corporate brand reputation. The study aimed to analyse and evaluate the use of viral marketing and the impact it has on the reputation of corporate branding of South African companies. The study was conducted in four South African provinces. The sample consisted of 75 companies, selected using a stratified sampling method, with respondents completing a five-point Likert scale questionnaire with the assistance of an interviewer. The result...

  2. The effect of customer-base reputation on brand equity

    OpenAIRE

    Shahriyar Azizi; Behnaz Roustaian; Manizghe Gharache; Bahman Hajipour

    2016-01-01

    Among the most important sectors of Iranian economy is banking, an industry which has become more competitive over the recent decade. An objective of banks marketing is to increase brand equity. Since reputation is an important factor in improvement of brand equity, the present research evaluated the impact of bank customer-based reputation on total brand equity. A survey was conducted in Tehran metropolitan area, with the sample size of 246 people. Findings showed the positive impact of bank...

  3. Modeling of Task Planning for Multirobot System Using Reputation Mechanism

    Directory of Open Access Journals (Sweden)

    Zhiguo Shi

    2014-01-01

    Full Text Available Modeling of task planning for multirobot system is developed from two parts: task decomposition and task allocation. In the part of task decomposition, the conditions and processes of decomposition are elaborated. In the part of task allocation, the collaboration strategy, the framework of reputation mechanism, and three types of reputations are defined in detail, which include robot individual reputation, robot group reputation, and robot direct reputation. A time calibration function and a group calibration function are designed to improve the effectiveness of the proposed method and proved that they have the characteristics of time attenuation, historical experience related, and newly joined robot reward. Tasks attempt to be assigned to the robot with higher overall reputation, which can help to increase the success rate of the mandate implementation, thereby reducing the time of task recovery and redistribution. Player/Stage is used as the simulation platform, and three biped-robots are established as the experimental apparatus. The experimental results of task planning are compared with the other allocation methods. Simulation and experiment results illustrate the effectiveness of the proposed method for multi-robot collaboration system.

  4. A Collaborator's Reputation Can Bias Decisions and Anxiety under Uncertainty.

    Science.gov (United States)

    Qi, Song; Footer, Owen; Camerer, Colin F; Mobbs, Dean

    2018-02-28

    Informational social influence theory posits that under conditions of uncertainty, we are inclined to look to others for advice. This leaves us remarkably vulnerable to being influenced by others' opinions or advice. Rational agents, however, do not blindly seek and act on arbitrary information, but often consider the quality of its source before committing to a course of action. Here, we ask the question of whether a collaborator's reputation can increase their social influence and, in turn, bias perception and anxiety under changing levels of uncertainty. Human male and female participants were asked to provide estimations of dot direction using the random dot motion (RDM) perceptual discrimination task and were paired with transient collaborators of high or low reputation whom provided their own estimations. The RDM varied in degrees of uncertainty and joint performance accuracy was linked to risk of an electric shock. Despite providing identical information, we show that collaborating with a high reputation compared with a low reputation partner, led to significantly more conformity during the RDM task for uncertain perceptual decisions. Consequently, high reputation partners decreased the subjects' anxiety during the anticipatory shock periods. fMRI data showed that parametric changes in conformity resulted in increased activity in the ventromedial PFC, whereas dissent was associated with increased in activity in the dorsal anterior cingulate cortex (dACC). Furthermore, the dACC and insula, regions involved in anticipatory pain, were significantly more active when collaborating with a low reputation partner. These results suggest that information about reputation can influence both cognitive and affective processes and in turn alter the neural circuits that underlie decision-making and emotion. SIGNIFICANCE STATEMENT Humans look to others for advice when making decisions under uncertainty. Rational agents, however, do not blindly seek information, but often

  5. Customer Value Customer Relationship And Its Effect On Reputation Of Courses In Jakarta

    Directory of Open Access Journals (Sweden)

    Miguna Astuti

    2015-08-01

    Full Text Available The primary problem leading to this study is the limited empirical knowledge on non-formal education SMBs or known more as courses in Indonesia and especially in Jakarta Province. This makes the adapted theories and their successful implementation difficult to developt. The paper implores three specific problems reputation of courses and the impact of customer value CV as well as customer relationship CR factors on it. The issued and endorsed General Agreement of Trade in Services GATS in 1995 followed by law No. 25 of 2005 issued by the government of Indonesia and the Presidential Degree No. 76 and 76 of 2007 established the non-formal education as one of the business fields open for investment without condition. Combined with the high population density in Jakarta and the 102.6 million people of school age population in Indonesia making courses as a very lucrative business and of high level competition. The specific goals and contributions of the research include 1 identifying customers perception on customer value of courses in Jakarta 2 identifying customers perception on customer relationship of courses in Jakarta 3 identifying customers perception on reputation of courses in Jakarta and 4 analyzing the effect of customer value and customer relationship on reputation of courses in Jakarta. The research methods used are explanatory and descriptive surveys using simple random sampling technique for pulling sample. The data collecting technique used are literature studies observations and questionnaires. The result of the collected data with the primary data source was received in form of number of sample of 135 respondents in this case were students of courses in Jakarta. The findings are 1 Customer value perceived as average by customer 2 Customer relationship perceived as average by customer while 3 Reputation perceived as above than average by customer 4 The path analysis showed that customer value and customer relationship together have

  6. Wine quality, reputation, denominations: How cooperatives and private wineries compete?

    Directory of Open Access Journals (Sweden)

    Schamel Guenter H.

    2014-01-01

    Full Text Available We analyze how cooperatives in Northern Italy (Alto Adige and Trentino compete with private wineries regarding product quality and reputation, i.e. if firm organization affects wine quality and winery reputation. Moreover, we examine if cooperatives with deep roots in their local economy specialize in specific regional denomination rules (i.e. DOC, IGT. Compared to private wineries, cooperatives face additional challenges in order to raise wine quality, among them appropriate incentives that induce individual growers to supply high quality grapes (e.g. vineyard management and grape pricing schemes to lower yields. The quality reputation of a winery with consumers depends crucially on its winemaking skills. Wine regions differ with respect to climatic conditions and quality denomination rules. Assuming similar climatic conditions within wine regions as well as winemaking skills between firms, incentive schemes to induce individual growers to supply high quality grapes and quality denomination rules remain crucial determinants of wine quality and winery reputation when comparing different regions and firm organizational forms. The data set analyzed allows differentiating local cooperatives vs. private wineries and denotes retail prices, wine quality evaluations, indicators for winery reputation, and distinct denomination rules. We employ a hedonic pricing model in order to test the following hypothesis: First, wines produced by cooperatives suffer a significant reputation and/or wine quality discount relative to wines from private producers. Second, cooperatives and/or private wineries specialize in specific wine denominations for which they receive a price premium relative the competing organizational form. Our results are mixed. However, we reject the hypothesis that cooperatives suffer a reputation/wine quality discount relative to private producers for the Alto Adige wine region. Moreover, we find that regional cooperatives and private

  7. Multiple gossip statements and their effect on reputation and trustworthiness.

    Science.gov (United States)

    Sommerfeld, Ralf D; Krambeck, Hans-Jürgen; Milinski, Manfred

    2008-11-07

    Empirical and theoretical evidence from various disciplines indicates that reputation, reputation building and trust are important for human cooperation, social behaviour and economic progress. Recently, it has been shown that reputation gained in games of indirect reciprocity can be transmitted by gossip. But it has also been shown that gossiping has a strong manipulative potential. We propose that this manipulative potential is alleviated by the abundance of gossip. Multiple gossip statements give a better picture of the actual behaviour of a person, and thus inaccurate or fake gossip has little power as long as it is in the minority. In addition, we investigate the supposedly strong connection between reciprocity, reputation and trust. The results of this experimental study (with 11 groups of 12 students each) document that gossip quantity helps to direct cooperation towards cooperators. Moreover, reciprocity, trust and reputations transferred via gossip are positively correlated. This interrelation might have helped to reach the high levels of cooperation that can be observed in humans.

  8. Reputation-based secure sensor localization in wireless sensor networks.

    Science.gov (United States)

    He, Jingsha; Xu, Jing; Zhu, Xingye; Zhang, Yuqiang; Zhang, Ting; Fu, Wanqing

    2014-01-01

    Location information of sensor nodes in wireless sensor networks (WSNs) is very important, for it makes information that is collected and reported by the sensor nodes spatially meaningful for applications. Since most current sensor localization schemes rely on location information that is provided by beacon nodes for the regular sensor nodes to locate themselves, the accuracy of localization depends on the accuracy of location information from the beacon nodes. Therefore, the security and reliability of the beacon nodes become critical in the localization of regular sensor nodes. In this paper, we propose a reputation-based security scheme for sensor localization to improve the security and the accuracy of sensor localization in hostile or untrusted environments. In our proposed scheme, the reputation of each beacon node is evaluated based on a reputation evaluation model so that regular sensor nodes can get credible location information from highly reputable beacon nodes to accomplish localization. We also perform a set of simulation experiments to demonstrate the effectiveness of the proposed reputation-based security scheme. And our simulation results show that the proposed security scheme can enhance the security and, hence, improve the accuracy of sensor localization in hostile or untrusted environments.

  9. Financial Perceptions on Oil Spill Disasters: Isolating Corporate Reputational Risk

    Directory of Open Access Journals (Sweden)

    José M. Feria-Domínguez

    2016-11-01

    Full Text Available The aim of this paper is to isolate the corporate reputational risk faced by US oil and gas companies—as listed on the New York Stock Exchange (NYSE—after recent oil spill disasters. For this purpose, we have conducted a standard short-horizon daily event study analysis aimed at the calibration of the financial perceptions caused by these environmental episodes between 2005 and 2011, and the drop effect on the market value of the firms analyzed. We not only find significant negative impact on the stock prices of the companies analyzed but also significant cumulative negative abnormal returns (CAR around the accidental spillages, especially for the longest event windows. Corporate reputational risk is also identified and even measured by adjusting abnormal returns by a certain loss ratio. A new metric, CAR(Rep, is then proposed to disentangle operational losses and the reputational damage derived from such negative financial perceptions.

  10. Research on Trust Propagation Models in Reputation Management Systems

    Directory of Open Access Journals (Sweden)

    Zhiyuan Su

    2014-01-01

    Full Text Available Feedback based reputation systems continue to gain popularity in eCommerce and social media systems today and reputation management in large social networks needs to manage cold start and sparseness in terms of feedback. Trust propagation has been widely recognized as an effective mechanism to handle these problems. In this paper we study the characterization of trust propagation models in the context of attack resilience. We characterize trust propagation models along three dimensions: (i uniform propagation and conditional propagation, (ii jump strategies for breaking unwanted cliques, and (iii decay factors for differentiating recent trust history from remote past history. We formally and experimentally show that feedback similarity is a critical measure for countering colluding attacks in reputation systems. Without feedback similarity guided control, trust propagations are vulnerable to different types of colluding attacks.

  11. Propagation of Economic Inequality Through Reciprocity and Reputation.

    Science.gov (United States)

    Hackel, Leor M; Zaki, Jamil

    2018-04-01

    Reciprocity and reputation are powerful tools for encouraging cooperation on a broad scale. Here, we highlight a potential side effect of these social phenomena: exacerbating economic inequality. In two novel economic games, we manipulated the amount of money with which participants were endowed and then gave them the opportunity to share resources with others. We found that people reciprocated more toward higher-wealth givers, compared with lower-wealth givers, even when those givers were equally generous. Wealthier givers also achieved better reputations than less wealthy ones and therefore received more investments in a social marketplace. These discrepancies were well described by a formal model of reinforcement learning: Individuals who weighted monetary outcomes, rather than generosity, when learning about interlocutors also most strongly helped wealthier individuals. This work demonstrates that reciprocity and reputation-although globally increasing prosociality-can widen wealth gaps and provides a precise account of how inequality grows through social processes.

  12. Images of Marie Curie: How Reputational Entrepreneurs Shape Iconic Identities

    Directory of Open Access Journals (Sweden)

    Lisa Alaimo

    2018-03-01

    Full Text Available Marie Curie holds iconic status both within the scientific community and in the wider cultural imagination and collective memory. The first woman to be awarded a Nobel Prize and the only woman to achieve such an honor twice, Curie is widely celebrated as a female pioneer in the sciences and is held up as a model for all, but particularly women, to emulate. She is revered not only as a ground-breaking scientist, but also as a devoted wife and mother who fostered intellectual passion in her own children, one of whom became the second woman to be honored with the Nobel Prize in Science. Echoing Eva Hemmungs Wirten, we argue that the evolution of Curie’s status over time offers an opportunity to use meta-biography to understand the layered nature of her reputation. We draw on Gary Alan Fine’s theory of reputational entrepreneurship to understand her legacy as a product of collective historical memory. Curie’s legacy was not pre-determined by the fact that she was a successful scientist; in fact, she was shunned by the public in France in 1911 after it was revealed that she, a widow, had engaged in an affair with a fellow married scientist. A meta-biographical analysis reveals considerable effort was put into reputation building by her Curie herself, her commercial sponsor, and family members. To ignore the earlier iterations of her reputation is to underestimate the challenges she faced as a woman in male-dominated science and in a society that judged her by a sexual double standard. Meta-biography, in conjunction with theories of intellectual reputation building and collective memory, allows us to unearth the complicated layers of Curie’s story. It also tells us a great deal about the [sexist] society in which Curie and her supporters had to forge her reputation.

  13. Reputation, Princing and the E-Science Grid

    Science.gov (United States)

    Anandasivam, Arun; Neumann, Dirk

    One of the fundamental aspects for an efficient Grid usage is the optimization of resource allocation among the participants. However, this has not yet materialized. Each user is a self-interested participant trying to maximize his utility whereas the utility is not only determined by the fastest completion time, but on the prices as well. Future revenues are influenced by users' reputation. Reputation mechanisms help to build trust between loosely coupled and geographically distributed participants. Providers need an incentive to reduce selfish cancellation of jobs and privilege own jobs. In this chapter we present first an offline scheduling mechanism with a fixed price. Jobs are collected by a broker and scheduled to machines. The goal of the broker is to balance the load and to maximize the revenue in the network. Consumers can submit their jobs according to their preferences, but taking the incentives of the broker into account. This mechanism does not consider reputation. In a second step a reputation-based pricing mechanism for a simple, but fair pricing of resources is analyzed. In e-Science researchers do not appreciate idiosyncratic pricing strategies and policies. Their interest lies in doing research in an efficient manner. Consequently, in our mechanism the price is tightly coupled to the reputation of a site to guarantee fairness of pricing and facilitate price determination. Furthermore, the price is not the only parameter as completion time plays an important role, when deadlines have to be met. We provide a flexible utility and decision model for every participant and analyze the outcome of our reputation-based pricing system via simulation.

  14. Neural correlates of gender differences in reputation building.

    Directory of Open Access Journals (Sweden)

    Francesca Garbarini

    Full Text Available Gender differences in cooperative choices and their neural correlates were investigated in a situation where reputation represented a crucial issue. Males and females were involved in an economic exchange (trust game where economic and reputational payoffs had to be balanced in order to increase personal welfare. At the behavioral level, females showed a stronger reaction to negative reputation judgments that led to higher cooperation than males, measured by back transfers in the game. The neuroanatomical counterpart of this gender difference was found within the reward network (engaged in producing expectations of positive results and reputation-related brain networks, such as the self-control network (engaged in strategically resisting the temptation to defect and the mentalizing network (engaged in thinking about how one is viewed by others, in which the dorsolateral prefrontal cortex (DLPFC and the medial (MPFC respectively play a crucial role. Furthermore, both DLPFC and MPFC activity correlated with the amount of back transfer, as well as with the personality dimensions assessed with the Big-Five Questionnaire (BFQ-2. Males, according to their greater DLPFC recruitment and their higher level of the BFQ-2 subscale of Dominance, were more focused on implementing a profit-maximizing strategy, pursuing this target irrespectively of others' judgments. On the contrary, females, according to their greater MPFC activity and their lower level of Dominance, were more focused on the reputation per se and not on the strategic component of reputation building. These findings shed light on the sexual dimorphism related to cooperative behavior and its neural correlates.

  15. A Complex Estimation Function based on Community Reputation for On-line Transaction Systems

    Directory of Open Access Journals (Sweden)

    Yu Yang

    2012-09-01

    Full Text Available A reputation management system is crucial in online transaction systems, in which a reputation function is its central component. We propose a generalized set-theoretic reputation function in this paper, which can be configured to meet various assessment requirements of a wide range of reputation scenarios encountered in online transaction nowadays. We analyze and verify tolerance of this reputation function against various socio-communal reputation attacks. We find the function to be dynamic, customizable and tolerant against different attacks. As such it can serve well in many online transaction systems such as e-commerce websites, online group activities, and P2P systems.

  16. MAPPING THE RELATIONSHIP BETWEEN REPUTATION ANDCORPORATE SOCIAL RESPONSIBILITY IN THE BANKING SECTOR: ACOMPREHENSIVE LITERATURE REVIEW

    Directory of Open Access Journals (Sweden)

    Annarita Trotta

    2013-01-01

    Full Text Available In recent years, an increasing number of scholars and practitioners have becomeinterested in the concepts of Corporate Reputation (CR and Corporate SocialResponsibility (CSR, examining them fromdifferent perspectives using severalapproaches.Some studies of the banking industry have emphasised the benefits ofpositive CR in achieving competitive advantages.Other studies have investigated the concept of CSR in the banking sector, exploring above all how CSR impactseconomic, financial and non-financial performance and focusing on the adoptionand disclosure of such initiatives (Callado-Munoz and Utrero-Gonzales,2011:755. However, this line ofinquiry is incomplete.In recent years, a growing number ofstudies have explored the relationshipbetween CR and CSR in non-financial sectors, but few studies have investigatedthe relationship in the banking industry. Although academic researches frequentlyconclude that CSR is an important reputational driver, Baldarelli and Gigli (2011point out that there is a lack of theoryand empirical evidence regarding the linkbetween CR and CSR, highlighting the need for further analysis. The academicdebate has so far failed to answer how responsibility and reputation interact.In the case of the banking industry, where there is no well-established tradition ofinvestigating either reputation or CSR, itis even more important to clarify therelationship between these two concepts. This may give rise to useful insightswith implications for management. Thisstudy aims to contribute to a betterunderstanding of the complex debate on these issues by developing an in-depthanalysis of the extant banking literature. Thus, our literature review has thefollowing aims: a to investigate the links between CR and CSR in the bankingindustry; b to critically explore thecharacteristics and methodologies of theprimary reputational and CSR measures; andc to suggest an agenda for futureresearch.The paper is structured as follows: the next section

  17. When does inferring reputation probability countervail temptation in cooperative behaviors for the prisoners’ dilemma game?

    International Nuclear Information System (INIS)

    Dai, Yu; Lu, Peng

    2015-01-01

    In evolutionary games, the temptation mechanism reduces cooperation percentage while the reputation mechanism promotes it. Inferring reputation theory proposes that agent's imitating neighbors with the highest reputation takes place with a probability. Although reputation promotes cooperation, when and how it enhances cooperation is still a question. This paper investigates the condition where the inferring reputation probability promotes cooperation. Hence, the effects of reputation and temptation on cooperation are explored under the spatial prisoners’ dilemma game, utilizing the methods of simulation and statistical analysis. Results show that temptation reduces cooperation unconditionally while reputation promotes it conditionally, i.e. reputation countervails temptation conditionally. When the inferring reputation probability is less than 0.5, reputation promotes cooperation substantially and thus countervails temptation. However, when the inferring reputation probability is larger than 0.5, its contribution to cooperation is relatively weak and cannot prevent temptation from undermining cooperation. Reputation even decreases cooperation together with temptation when the probability is higher than 0.8. It should be noticed that inferring reputation does not always succeed to countervail temptation and there is a specific interval for it to promote cooperation

  18. Reputations in Markets with Asymmetric Information: A Classroom Game

    Science.gov (United States)

    Wolf, James R.; Myerscough, Mark A.

    2007-01-01

    The authors describe a classroom game used to teach students about the impact of reputations in markets with asymmetric information. The game is an extension of Holt and Sherman's lemons market game and simulates a market under three information conditions. In the full information setting, all participants know both the quality and the price of…

  19. Reputational Challenges for Business Schools: A Contextual Perspective

    Science.gov (United States)

    Siebert, Sabina; Martin, Graeme

    2013-01-01

    Purpose: The dominant variance theory approaches to researching business school reputations are based on a positivistic hypothetico-deductive research methodology and do not adequately take into account either the different levels and types of contexts in which business schools operate or the diversity of stakeholder interests. The aim of this…

  20. A Latent-Variable Causal Model of Faculty Reputational Ratings.

    Science.gov (United States)

    King, Suzanne; Wolfle, Lee M.

    A reanalysis was conducted of Saunier's research (1985) on sources of variation in the National Research Council (NRC) reputational ratings of university faculty. Saunier conducted a stepwise regression analysis using 12 predictor variables. Due to problems with multicollinearity and because of the atheoretical nature of stepwise regression,…

  1. The virtues of gossip: reputational information sharing as prosocial behavior.

    Science.gov (United States)

    Feinberg, Matthew; Willer, Robb; Stellar, Jennifer; Keltner, Dacher

    2012-05-01

    Reputation systems promote cooperation and deter antisocial behavior in groups. Little is known, however, about how and why people share reputational information. Here, we seek to establish the existence and dynamics of prosocial gossip, the sharing of negative evaluative information about a target in a way that protects others from antisocial or exploitative behavior. We present a model of prosocial gossip and the results of 4 studies testing the model's claims. Results of Studies 1 through 3 demonstrate that (a) individuals who observe an antisocial act experience negative affect and are compelled to share information about the antisocial actor with a potentially vulnerable person, (b) sharing such information reduces negative affect created by observing the antisocial behavior, and (c) individuals possessing more prosocial orientations are the most motivated to engage in such gossip, even at a personal cost, and exhibit the greatest reduction in negative affect as a result. Study 4 demonstrates that prosocial gossip can effectively deter selfishness and promote cooperation. Taken together these results highlight the roles of prosocial motivations and negative affective reactions to injustice in maintaining reputational information sharing in groups. We conclude by discussing implications for reputational theories of the maintenance of cooperation in human groups.

  2. Reputation of multinational companies: Corporate social responsibility and internationalization

    Directory of Open Access Journals (Sweden)

    Javier Aguilera-Caracuel

    2017-10-01

    Full Text Available Purpose - The purpose of this paper is to use stakeholder theory as the theoretical reference framework to study the influence of internationalization (geographic international diversification and social performance on multinational companies’ (MNCs reputation. Design/methodology/approach - The authors confirm the research hypotheses using a sample of 113 US MNCs in the chemical, energy and industrial machinery sectors during the period 2005-2010. Findings - This study contributes to the literature in three ways. First, it incorporates literature on internationalization to study the possible connection between geographic international diversification and social performance in MNCs. Second, it sheds light on the debate between corporate social responsibility (CSR and the reputation of MNCs in a very diverse transnational context in which MNCs must meet the needs of stakeholders at both local and global levels. Third, it incorporates the mediating role of social performance in the relationship between geographic international diversification and the firm’s reputation. Originality/value - Prior studies have hardly analyzed this relationship, which becomes especially relevant for MNCs, since their implementation of advanced CSR practices in the different markets in which they operate will gain them a good reputation, not only in specific local contexts but also globally, benefitting the organization as a whole and enabling it to gain internal consistency (improvement in internal efficiency, transparency and legitimacy.

  3. Corporate reputation : intangible assets, tangible benefits / Katrin Rahu, Evelin Ojamets

    Index Scriptorium Estoniae

    Rahu, Katrin, 1978-

    2004-01-01

    Hill & Knowlton'i Eesti ning Läti büroode poolt tipp- ja keskastme juhtide seas 2004. a. sügisel läbiviidud uuringust korporatiivse imago kohta, mis on osa 1997. a. alustatud rahvusvahelisest uuringuprojektist Corporate Reputation Watch. Tabel. Diagrammid

  4. A stage to engage: Social media use and corporate reputation

    NARCIS (Netherlands)

    Dijkmans, C.; Kerkhof, P.; Beukeboom, C.J.

    2015-01-01

    Corporate reputation is a valuable intangible asset for companies, yet is increasingly difficult to manage in an era with hard-to-control online conversations. In this paper, we investigate whether and when a company's online activities to acquire engaged consumers are beneficial for corporate

  5. Social Web Identity Established upon Trust and Reputations

    Directory of Open Access Journals (Sweden)

    Rajni Goel

    2014-11-01

    Full Text Available Online social networks have become a seamless and critical online communication platform for personal interactions. They are a powerful tool that businesses are using to expand among domestic markets. The increase in participation in online social networking can and has caused damage to individuals and organizations, and the issuance of trust has become a concern on the social web. The factors determining the reputation of persons (customers in the real world may relate to the factors of reputation on the social web, though relative to how trust is established in the physical world, establishing trust on the social web can be fairly difficult. Determining how to trust another individual’s online social profile becomes critical in initiating any interaction on the social web. Rather than focusing on content on the social network page, this research proposes and examines the application of user reputations to determine whether the trust should be issued on the social web. A top-level framework to establish trust in an identity on the Social Network Sites (SNS as a function of the users’ associations, usage patterns and reputation on the social web is presented.

  6. Corporate environmental responsibility – a key determinant of corporate reputation

    Directory of Open Access Journals (Sweden)

    Cristina GĂNESCU

    2014-06-01

    Full Text Available This paper aims to determine the trend of the relationship between corporate environmental responsibility and corporate reputation by focusing on a study of the European automotive sector. The starting point of our research is content analysis of the sustainability or social responsibility reports published in 2010, 2011, and 2012 by 13 businesses operating in the European automotive industry. Content analysis was carried out in order to identify the indicators used to assess corporate environmental responsibility. The methodology aimed to produce an evaluation model for corporate environmental responsibility based on the following variables reported by companies: carbon dioxide emissions, water consumption, energy consumption, and amount of waste. Corporate reputation of sampled organizations was assessed based on content analysis of the 2010, 2011, and 2012 reports of the Reputation Institute. We applied the correlation of panel data and emphasised the fact that high levels of corporate environmental responsibility sustain high levels of corporate reputation. The study highlights the theoretical considerations that support this relationship. As companies become increasingly accountable, the methodology described in our study can be developed in further research by using other variables to measure corporate environmental responsibility.

  7. The Evolution of Reputation-Based Cooperation in Regular Networks

    Directory of Open Access Journals (Sweden)

    Tatsuya Sasaki

    2017-01-01

    Full Text Available Despite recent advances in reputation technologies, it is not clear how reputation systems can affect human cooperation in social networks. Although it is known that two of the major mechanisms in the evolution of cooperation are spatial selection and reputation-based reciprocity, theoretical study of the interplay between both mechanisms remains almost uncharted. Here, we present a new individual-based model for the evolution of reciprocal cooperation between reputation and networks. We comparatively analyze four of the leading moral assessment rules—shunning, image scoring, stern judging, and simple standing—and base the model on the giving game in regular networks for Cooperators, Defectors, and Discriminators. Discriminators rely on a proper moral assessment rule. By using individual-based models, we show that the four assessment rules are differently characterized in terms of how cooperation evolves, depending on the benefit-to-cost ratio, the network-node degree, and the observation and error conditions. Our findings show that the most tolerant rule—simple standing—is the most robust among the four assessment rules in promoting cooperation in regular networks.

  8. Information Security for Business: the Necessity of Reputational Risk Management

    Directory of Open Access Journals (Sweden)

    Vitaly Eduardovich Dorokhov

    2015-06-01

    Full Text Available The article presents the analysis of actual information security problems in commercial segment. The main directions in regulations of the Russian Federation connected with information security assurance are defined. The results indicate the insufficiency of legal regulation in prevention of reputational losses due to information security incidents

  9. Equilibrium measurements on the REPUTE-1 RFP plasma

    International Nuclear Information System (INIS)

    Ji, H.; Toyama, H.; Shinohara, S.; Fujisawa, A.; Yamagishi, K.; Shimazu, Y.; Ejiri, A.; Shimoji, K.; Miyamoto, K.

    1989-01-01

    Global plasma equilibrium measurements by external magnetic probes are widely introduced on the toroidal plasmas, i.e. tokamaks or RFPs, because of their simplicity and convenience. The measurement principle is based on Shafranov's toroidal equilibrium theory, which gives simple relations between the global equilibrium quantity and the external fields. These relations are valid in the either case of existence or absence of ideal shell just out the plasma column, however, not valid in the case of the thin (or resistive) shell, whose skin time τ s has the same order of the current rise time τ r . A method introduced by Swain et al. is effective in this case, in which the plasma current I p is replaced by 6 filament currents. However, by this method it is dificult to include the effect of iron core and computation requires a lot (beyond 14) of the measurement of the fields or flux loop. In this paper we introduce a simple method which is based on fitting measured fields to the vacuum approximate solution of Grad-Shafranov equation. The computation requires only a few measurements (≥6) of the fields. REPUTE-1 device is characterized by a thin shell of 5 mm thickness whose skin time τ s for the penetration of the vertical field is 1 ms compared with τ r of 0.5 ms. The optimum discharges whose duration τ d are about 3 times of τ s have been obtained. In spite of various efforts including vertical-ohmic coils series connection experiments, toroidal ripple reduction experiments and port bypass plate installation experiments, until now τ d is still limited by 3.2 ms. We should think that the equilibrium of plasma is lost due to an unfavorable vertical field. In this paper we present the measurements of the time evolution of the plasma position from the flat-top phase to the termination phase, at that time the plasma begins to lose its equilibrium. The liner has a major radius R L of 82 cm and a minor radius a L of 22 cm. (author) 6 refs., 4 figs

  10. Reviews, Reputation, and Revenue: The Case of Yelp.com

    OpenAIRE

    Michael Luca

    2011-01-01

    Do online consumer reviews affect restaurant demand? I investigate this question using a novel dataset combining reviews from the website Yelp.com and restaurant data from the Washington State Department of Revenue. Because Yelp prominently displays a restaurant's rounded average rating, I can identify the causal impact of Yelp ratings on demand with a regression discontinuity framework that exploits Yelp's rounding thresholds. I present three findings about the impact of consumer reviews on ...

  11. Campaign rhetoric: A model of reputation

    OpenAIRE

    Aragonés, Enriqueta; Postlewaite, Andrew

    2000-01-01

    We analyze conditions under which a candidate's campaign rhetoric may affect the beliefs of the voters over what policy the candidate will implement in case he wins the election. We develop a model of repeated elections with complete information in which candidates are purely ideological. Voter's strategies involve a credible threat to punish candidates that renege of their campaign promises, and in equilibrium all campaign promises are believed by voters, and honore...

  12. Improving sport brands’ reputation through marketing events

    OpenAIRE

    Vlad ROȘCA

    2011-01-01

    The rationale of this paper is to highlight how a marketing event can be used as a promotional tool by a sporting organization. A case study approach has been chosen for the demonstration. The major findings of the research are that integrating a marketing event in the promotional mix can help a football league to better identify itself with its target consumers and to increase its brand value, while also offering an unforgettable experience for the participants. There are two important impli...

  13. Involvement of the Ventrolateral Prefrontal Cortex in Learning Others' Bad Reputations and Indelible Distrust.

    Science.gov (United States)

    Suzuki, Atsunobu; Ito, Yuichi; Kiyama, Sachiko; Kunimi, Mitsunobu; Ohira, Hideki; Kawaguchi, Jun; Tanabe, Hiroki C; Nakai, Toshiharu

    2016-01-01

    A bad reputation can persistently affect judgments of an individual even when it turns out to be invalid and ought to be disregarded. Such indelible distrust may reflect that the negative evaluation elicited by a bad reputation transfers to a person. Consequently, the person him/herself may come to activate this negative evaluation irrespective of the accuracy of the reputation. If this theoretical model is correct, an evaluation-related brain region will be activated when witnessing a person whose bad reputation one has learned about, regardless of whether the reputation is deemed valid or not. Here, we tested this neural hypothesis with functional magnetic resonance imaging (fMRI). Participants memorized faces paired with either a good or a bad reputation. Next, they viewed the faces alone and inferred whether each person was likely to cooperate, first while retrieving the reputations, and then while trying to disregard them as false. A region of the left ventrolateral prefrontal cortex (vlPFC), which may be involved in negative evaluation, was activated by faces previously paired with bad reputations, irrespective of whether participants attempted to retrieve or disregard these reputations. Furthermore, participants showing greater activity of the left ventrolateral prefrontal region in response to the faces with bad reputations were more likely to infer that these individuals would not cooperate. Thus, once associated with a bad reputation, a person may elicit evaluation-related brain responses on their own, thereby evoking distrust independently of their reputation.

  14. The effects of having more than one good reputation on distributor investments in the film industry

    NARCIS (Netherlands)

    Ebbers, J.J.; Wijnberg, N.M.

    2012-01-01

    Reputations of organizations and its individual members are valuable resources that help new organizations to get access to investment capital. Reputations, however, can have different dimensions. In this paper, we argue that an individual’s reputation along a particular dimension will have a

  15. Effects of reputational sanctions on the competitive imitation of design innovations

    NARCIS (Netherlands)

    Gemser, G.; Wijnberg, N.M.

    2001-01-01

    This study examines whether and under what conditions reputational sanctions are a strong deterrent to imitative firm behaviour. Results indicate that reputational sanctions can be an effective barrier to imitation, in particular when firms perceive a reputation for innovation to be a factor in

  16. Field error reduction experiment on the REPUTE-1 RFP device

    International Nuclear Information System (INIS)

    Toyama, H.; Shinohara, S.; Yamagishi, K.

    1989-01-01

    The vacuum chamber of the RFP device REPUTE-1 is a welded structure using 18 sets of 1 mm thick Inconel bellows (inner minor radius 22 cm) and 2.4 mm thick port segments arranged in toroidal geometry as shown in Fig. 1. The vacuum chamber is surrounded by 5 mm thick stainless steel shells. The time constant of the shell is 1 ms for vertical field penetration. The pulse length in REPUTE-1 is so far 3.2 ms (about 3 times longer than shell skin time). The port bypass plates have been attached as shown in Fig. 2 to reduce field errors so that the pulse length becomes longer and the loop voltage becomes lower. (author) 5 refs., 4 figs

  17. Consequence of reputation in the Sznajd consensus model

    Science.gov (United States)

    Crokidakis, Nuno; Forgerini, Fabricio L.

    2010-07-01

    In this work we study a modified version of the Sznajd sociophysics model. In particular we introduce reputation, a mechanism that limits the capacity of persuasion of the agents. The reputation is introduced as a score which is time-dependent, and its introduction avoid dictatorship (all spins parallel) for a wide range of parameters. The relaxation time follows a log-normal-like distribution. In addition, we show that the usual phase transition also occurs, as in the standard model, and it depends on the initial concentration of individuals following an opinion, occurring at a initial density of up spins greater than 1/2. The transition point is determined by means of a finite-size scaling analysis.

  18. Consequence of reputation in the Sznajd consensus model

    International Nuclear Information System (INIS)

    Crokidakis, Nuno; Forgerini, Fabricio L.

    2010-01-01

    In this work we study a modified version of the Sznajd sociophysics model. In particular we introduce reputation, a mechanism that limits the capacity of persuasion of the agents. The reputation is introduced as a score which is time-dependent, and its introduction avoid dictatorship (all spins parallel) for a wide range of parameters. The relaxation time follows a log-normal-like distribution. In addition, we show that the usual phase transition also occurs, as in the standard model, and it depends on the initial concentration of individuals following an opinion, occurring at a initial density of up spins greater than 1/2. The transition point is determined by means of a finite-size scaling analysis.

  19. Consequence of reputation in the Sznajd consensus model

    Energy Technology Data Exchange (ETDEWEB)

    Crokidakis, Nuno [Instituto de Fisica, Universidade Federal Fluminense, Av. Litoranea s/n, 24210-340 Niteroi, RJ (Brazil); Departamento de Fisica, I3N - Universidade de Aveiro, 3810-193 Aveiro (Portugal); Forgerini, Fabricio L., E-mail: fabricio_forgerini@ufam.edu.b [Departamento de Fisica, I3N - Universidade de Aveiro, 3810-193 Aveiro (Portugal); ISB - Universidade Federal do Amazonas, 69460-000 Coari, AM (Brazil)

    2010-07-26

    In this work we study a modified version of the Sznajd sociophysics model. In particular we introduce reputation, a mechanism that limits the capacity of persuasion of the agents. The reputation is introduced as a score which is time-dependent, and its introduction avoid dictatorship (all spins parallel) for a wide range of parameters. The relaxation time follows a log-normal-like distribution. In addition, we show that the usual phase transition also occurs, as in the standard model, and it depends on the initial concentration of individuals following an opinion, occurring at a initial density of up spins greater than 1/2. The transition point is determined by means of a finite-size scaling analysis.

  20. Pricing Strategy in Online Retailing Marketplaces of Homogeneous Goods: Should High Reputation Seller Charge More?

    Science.gov (United States)

    Liu, Yuewen; Wei, Kwok Kee; Chen, Huaping

    There are two conflicting streams of research findings on pricing strategy: one is high reputation sellers should charge price premium, while the other is high reputation sellers should charge relatively low price. Motivated by this confliction, this study examines pricing strategy in online retailing marketplace of homogeneous goods. We conduct an empirical study using data collected from a dominant online retailing marketplace in China. Our research results indicate that, in online retailing marketplace of homogeneous goods, high reputation sellers should charge relatively low price, because the consumers of high reputation sellers are more price sensitive than the consumers of low reputation sellers.

  1. The Impact of Reputation on Corporate Financial Performance: Median Regression Approach

    Directory of Open Access Journals (Sweden)

    Vig Silvija

    2017-09-01

    Full Text Available Background: In recent years, reputation has become an important risk concern for companies around the world. Deloitte Global Survey highlights the reputation risk as the top strategic business risk in 2014. This is also proven by a research conducted by AON Global Risk Management Survey in 2015 and Allianz Risk Barometer Survey in 2016 which finds a loss of reputation as one of the biggest risks for business executives. Furthermore, the importance of reputation is confirmed by the fact that reputation accounts for more than 25 percent of a company’s market value and the total market capitalization of the S&P500 companies.

  2. Resource based view of the firm: measures of reputation among health service-sector businesses.

    Science.gov (United States)

    Smith, Alan D

    2008-01-01

    Application of the strategic leverage of Resource Based View of the Firm (RBV) directly advocates that a company's competitive advantage is derived from its ability to assemble and exploit an appropriate combination of resources (both tangible and intangible assets). The three companies that were selected were Pittsburgh-based companies that were within relatively easy access, representing healthcare service-related industries, and can be reviewed for the principles of the RBV. The particular firms represented a variety of establishments and included Baptist Homes (a long-term care facility), University of Pittsburgh Medical Center (UPMC)(a provider of hospital and other health services), and GlaxoSmithKline, Consumer Healthcare, North America (GSK-CHNA)(a global provider of healthcare products and services). Through the case studies, it was found that not all intangible assets are strategic, and by extension, not all measures of reputation are strategic either. For an intangible asset to be considered strategic, in this case reputation, it must be valuable, rare, imperfectly imitable, and non-substitutable.

  3. Authentication in Virtual Organizations: A Reputation Based PKI Interconnection Model

    Science.gov (United States)

    Wazan, Ahmad Samer; Laborde, Romain; Barrere, Francois; Benzekri, Abdelmalek

    Authentication mechanism constitutes a central part of the virtual organization work. The PKI technology is used to provide the authentication in each organization involved in the virtual organization. Different trust models are proposed to interconnect the different PKIs in order to propagate the trust between them. While the existing trust models contain many drawbacks, we propose a new trust model based on the reputation of PKIs.

  4. Corporate social responsibility, corporate reputation and employee engagement

    OpenAIRE

    Ali, Imran; Ali, Jawaria Fatima

    2011-01-01

    Corporate social responsibility (CSR) has been outlined as voluntarily additional legal duties of organization to serve environment and community. This voluntarily actions of corporate help them to develop reputation which can shape favorable attitude of employees towards work. Employee engagement is an attitude of commitment and involvement of employee towards their work and organization. Researchers have proved that engaged employees are more productive, more likely to achieve corporate go...

  5. Financial determinants of corporate reputation: A short-term approach

    Directory of Open Access Journals (Sweden)

    Anna Blajer-Gołębiewska

    2016-12-01

    Full Text Available When observing companies listed on stock exchanges, it can be noticed that the gap between a company’s book value (BV and its market value (MV is often significant. The fact that investors are willing to pay more for companies’ assets is often explained using the concept of corporate reputation – an intangible additional asset of a company, which is worth to paying for.

  6. Corporate environmental responsibility – a key determinant of corporate reputation

    OpenAIRE

    Cristina Ganescu; Laura Dindire

    2014-01-01

    This paper aims to determine the trend of the relationship between corporate environmental responsibility and corporate reputation by focusing on a study of the European automotive sector. The starting point of our research is content analysis of the sustainability or social responsibility reports published in 2010, 2011, and 2012 by 13 businesses operating in the European automotive industry. Content analysis was carried out in order to identify the indicators used to assess corporate enviro...

  7. Buyer feedback as a filtering mechanism for reputable sellers

    Science.gov (United States)

    Laureti, Paolo; Slanina, František; Yu, Yi-Kuo; Zhang, Yi-Cheng

    2002-12-01

    We propose a continuum model for the description of buyer and seller dynamics in an Internet market. The relevant variables are the research effort of buyers and the sellers’ reputation building process. We show that, if a commercial website gives consumers the possibility to rate credibly sellers they bargained with, vendors are forced to be more honest. This leads to mutual beneficial symbiosis between buyers and sellers; the overall enhanced volume of transactions contributes ultimately to the website, which facilitates the matchmaking service.

  8. Does Reliability Pay? How Reputation Can Affect Transaction Governance Investments

    OpenAIRE

    Alfred G. Warner; Peg Thoms; Janice A. Totleben

    2011-01-01

    The role of trust in economic exchange is ill-defined. Trust between alliance partners is argued to sometimes be an alternative to costly governance mechanisms and can therefore lead to superior performance. On the other hand, relying on anything but investments to secure credible commitment to deterrence is described as myopic. This paper explores a middle ground where, in the context of a reputation network, governance costs can decline without the strict necessity of intentional trust. Usi...

  9. Marketing Mix and the Brand Reputation of Nokia

    Directory of Open Access Journals (Sweden)

    Syed Ehtisham Ali

    2008-04-01

    Full Text Available Pakistan’s mobile phone market is growing very fast. The most selling brand in the market is Nokia. A hypothesis was developed that the reputation of a brand is a source of demand and the competitively superior quality image justifies a premium price. In this survey we assessed the reasons for preference of this brand based on established parameters of marketing mix (the 4 Ps. The objective of this study was to measure the extent of preference of these parameters. For this purpose a questionnaire was developed and administered to 240 respondents.The alternate hypothesis that at least one of the predictor variables would have a linear relationship with the dependent variable brand reputation was accepted. R² is 0.53, which indicates that about 53% of the variation on the dependent variable is explained by the predictor variable, which is significantly moderate. Among all the independent variables the slope for the product quality and promotion (advertising & communication were higher than the rest.Regression coefficients for product quality and promotion (advertising & communication were 0.95 and 0.85 respectively. This means that an increase in one rating (on the scale of five to one of product quality and promotion (advertising & communication would cause brand reputation to increase by 0.95 and 0.85 rating respectively.

  10. Identifying online user reputation of user-object bipartite networks

    Science.gov (United States)

    Liu, Xiao-Lu; Liu, Jian-Guo; Yang, Kai; Guo, Qiang; Han, Jing-Ti

    2017-02-01

    Identifying online user reputation based on the rating information of the user-object bipartite networks is important for understanding online user collective behaviors. Based on the Bayesian analysis, we present a parameter-free algorithm for ranking online user reputation, where the user reputation is calculated based on the probability that their ratings are consistent with the main part of all user opinions. The experimental results show that the AUC values of the presented algorithm could reach 0.8929 and 0.8483 for the MovieLens and Netflix data sets, respectively, which is better than the results generated by the CR and IARR methods. Furthermore, the experimental results for different user groups indicate that the presented algorithm outperforms the iterative ranking methods in both ranking accuracy and computation complexity. Moreover, the results for the synthetic networks show that the computation complexity of the presented algorithm is a linear function of the network size, which suggests that the presented algorithm is very effective and efficient for the large scale dynamic online systems.

  11. Individual choice and reputation distribution of cooperative behaviors among heterogeneous groups

    International Nuclear Information System (INIS)

    Lu, Peng

    2015-01-01

    Highlights: •Cooperation macrocosmically refers to the overall cooperation rate, while reputation microcosmically records individual choices. •Therefore, reputation should be preferred in order to investigate how individual choices evolve. •Both the mean and standard deviation of reputation follow clear patterns, and some factors have quadratic effects on them. -- Abstract: Cooperation is vital for our society, but the temptation of cheating on cooperative partners undermines cooperation. The mechanism of reputation is raised to countervail this temptation and therefore promote cooperation. Reputation microcosmically records individual choices, while cooperation macrocosmically refers to the group or averaged cooperation level. Reputation should be preferred in order to investigate how individual choices evolve. In this work, we study the distribution of reputation to figure out how individuals make choices within cooperation and defection. We decompose reputation into its mean and standard deviation and inspect effects of their factors respectively. To achieve this goal, we construct a model where agents of three groups or classes play the prisoners’ dilemma game with neighbors on a square lattice. It indicates in outcomes that the distribution of reputation is distinct from that of cooperation and both the mean and standard deviation of reputation follow clear patterns. Some factors have negative quadratic effects on reputation's mean or standard deviation, and some have merely linear effects

  12. Managing Reputational Risk through Environmental Management and Reporting: An Options Theory Approach

    Directory of Open Access Journals (Sweden)

    Juan Pineiro-Chousa

    2017-03-01

    Full Text Available Reputation is a complex and multidimensional concept that may be organized in downside and upside reputational risk. In this article, we present a formal modelling for the management capabilities of environmental management and reporting over reputational risk, considering that reputational risk is becoming increasingly important for organizations and it directly depends on the information available about companies’ environmental performances. As long as the effectiveness of communication and disclosure plays a key role in the process, the usefulness of environmental management and reporting as a hedging instrument for reputational risk is addressed through different levels of information transparency. When considering a scenario of voluntary reporting, we show that environmentally concerned companies can reduce the cost of environmental management as a reputational risk strategy, as well as reducing the potential loss of reputational value from reputational threats and increasing the potential profit from reputational opportunities. In the context of mandatory reporting, we highlight the role of assurance companies as bearers of the risk of bad reputations for non-concerned companies. As a result, this novel approach applies theoretical oriented research from options theory to reputational risk management literature, so that it benefits from the option’s well known theory, robustness, and conclusions.

  13. CORPORATE REPUTATION INFLUENCES CONSUMER SATISFACTION AND LOYALTY: EVIDENCE FROM CELLULAR INDUSTRY OF PAKISTAN

    Directory of Open Access Journals (Sweden)

    IMRAN ALI

    2011-04-01

    Full Text Available Research suggests that it takes five times more expenses to attract new customer than to retain existing consumer. The growing concern of corporations in today’s competitive environment is to retain consumers. As a result, plenty of researches have been conducted to identify the approaches to satisfy and retain consumers. The current study examines the affects of corporate reputation on consumer satisfaction and consumer loyalty. The primary data has been collected from the consumers of cellular industry in Pakistan. The rationale behind selecting respondents from cellular industry is the intense competition, which is enduring in the cellular companies of Pakistan. The study used SPSS and AMOS to analyze the data. The correlation analysis, regression analysis, reliability analysis and model fit index analysis has been used to test hypotheses and interpret some interesting results. The study found significantly positive associations of corporate reputation on consumer satisfaction and consumer loyalty. The study also found strongly positive affects of consumer satisfaction on consumer loyalty for the case of cellular industry of Pakistan. The study proposes some useful recommendations for policy makers in the area.

  14. Telling young children they have a reputation for being smart promotes cheating.

    Science.gov (United States)

    Zhao, Li; Heyman, Gail D; Chen, Lulu; Lee, Kang

    2018-05-01

    The present research examined the consequences of telling young children they have a reputation for being smart. Of interest was how this would affect their willingness to resist the temptation to cheat for personal gain as assessed by a temptation resistance task, in which children promised not to cheat in the game. Two studies with 3- and 5-year-old children (total N = 323) assessed this possibility. In Study 1, participants were assigned to one of three conditions: a smart reputation condition in which they were told they have a reputation for being smart, an irrelevant reputation control condition, or a no reputation control condition. Children in the smart reputation condition were significantly more likely to cheat than their counterparts in either control condition. Study 2 confirmed that reputational concerns are indeed a fundamental part of our smart reputation effect. These results suggest that children as young as 3 years of age are able to use reputational cues to guide their behavior, and that telling young children they have a positive reputation for being smart can have negative consequences. © 2017 John Wiley & Sons Ltd.

  15. Medial Prefrontal Cortex Activation Is Commonly Invoked by Reputation of Self and Romantic Partners

    Science.gov (United States)

    Kawamichi, Hiroaki; Sasaki, Akihiro T.; Matsunaga, Masahiro; Yoshihara, Kazufumi; Takahashi, Haruka K.; Tanabe, Hiroki C.; Sadato, Norihiro

    2013-01-01

    The reputation of others influences partner selection in human cooperative behaviors through verbal reputation representation. Although the way in which humans represent the verbal reputations of others is a pivotal issue for social neuroscience, the neural correlates underlying the representation of verbal reputations of others are unclear. Humans primarily depend on self-evaluation when assessing reputation of self. Likewise, humans might primarily depend on self-evaluation of others when representing their reputation. As interaction promotes the formation of more nuanced, individualized impressions of an interaction partner, humans tend to form self-evaluations of persons with whom they are intimate in their daily life. Thus, we hypothesized that the representation of reputation of others is modulated by intimacy due to one’s own evaluation formation of that person. To test this hypothesis, we conducted a functional magnetic resonance imaging experiment with 11 pairs of romantic partners while they viewed an evaluation of a target person (self, partner [intimate other], or stranger [non-intimate other]), made by other evaluators. When compared with strangers, viewing evaluations of self and partner activated overlapping regions in the medial prefrontal cortex. Verbal reputation of self-specific activation was found in the precuneus, which represents self-related processing. The data suggest that midline structures represent reputation of self. In addition, intimacy-modulated activation in the medial prefrontal cortex suggests that the verbal reputation of intimate others is represented similarly to reputation of self. These results suggest that the reputation representation in the medial prefrontal cortex is engaged by verbal reputation of self and intimate others stemming from both own and other evaluators’ judgments. PMID:24086409

  16. Managing Reputation in Contract-Based Distributed Systems

    Science.gov (United States)

    Baldoni, Roberto; Doria, Luca; Lodi, Giorgia; Querzoni, Leonardo

    In industry practice, bilateral agreements are established between providers and consumers of services in order to regulate their business relationships. In particular, Quality of Service (QoS) requirements are specified in those agreements in the form of legally binding contracts named Service Level Agreements (SLA). Meeting SLAs allows providers to be seen in the eyes of their clients, credible, reliable, and trustworthy. This contributes to augment their reputation that can be considered an important and competitive advantage for creating potentially new business opportunities.

  17. In the shade of a forest status, reputation, and ambiguity in an online microcredit market.

    Science.gov (United States)

    Kuwabara, Ko; Anthony, Denise; Horne, Christine

    2017-05-01

    Scholars have long recognized status and reputation as pervasive forces reproducing comparative advantage in social and economic systems. Yet, due in part to methodological challenges, relatively few studies have examined how status and reputation interact. We use data from an online market for peer-to-peer lending to study independent and joint effects of status and reputation on borrowers' success at obtaining loans. First, we find a positive main effect of status, even when reputational signals are reliable and abundant. Second, we find that status matters the most for borrowers with moderate (rather than high or low) reputations, suggesting a curvilinear effect of status x reputation on loans. These results support the idea that status matters not only under conditions of too little information that creates information asymmetry, as typically assumed, but also under conditions of abundant information and too many choices that creates ambiguity about how to evaluate candidates. Copyright © 2016 Elsevier Inc. All rights reserved.

  18. Sell honestly, never sell your honesty: revenue management and corporate reputation management

    OpenAIRE

    Wang, Xuan Lorna

    2013-01-01

    This study explores the link between corporate reputation and revenue management practice in the hospitality and tourism industries. It seeks answers to two key questions: first, whether or not there is a link between corporate reputation and revenue management, and second, how revenue management practice may affect corporate reputation, and vice versa. More specifically, it examines whether the negative effects of sales-driven RevM practice has had on customers, such as unfair perception, re...

  19. Dynamical Trust and Reputation Computation Model for B2C E-Commerce

    OpenAIRE

    Bo Tian; Kecheng Liu; Yuanzhong Chen

    2015-01-01

    Trust is one of the most important factors that influence the successful application of network service environments, such as e-commerce, wireless sensor networks, and online social networks. Computation models associated with trust and reputation have been paid special attention in both computer societies and service science in recent years. In this paper, a dynamical computation model of reputation for B2C e-commerce is proposed. Firstly, conceptions associated with trust and reputation are...

  20. A Dynamic Reputation Management System for Mobile Ad Hoc Networks

    Directory of Open Access Journals (Sweden)

    Eric Chiejina

    2015-04-01

    Full Text Available Nodes in mobile ad hoc networks (MANETs are mandated to utilize their limited energy resources in forwarding routing control and data packets for other nodes. Since a MANET lacks a centralized administration and control, a node may decide to act selfishly, either by refusing to respond to route requests from other nodes or deceitfully by responding to some route requests, but dropping the corresponding data packets that are presented for forwarding. A significant increase in the presence of these misbehaving nodes in a MANET can subsequently degrade network performance. In this paper, we propose a dynamic reputation management system for detecting and isolating misbehaving nodes in MANETs. Our model employs a novel direct monitoring technique to evaluate the reputation of a node in the network, which ensures that nodes that expend their energy in transmitting data and routing control packets for others are allowed to carry out their network activities while the misbehaving nodes are detected and isolated from the network. Simulation results show that our model is effective at curbing and mitigating the effects of misbehaving nodes in the network.

  1. Difficult reputations and the social reality of occupational medicine.

    Science.gov (United States)

    Draper, Elaine

    2008-01-01

    This response to Tee Guidotti's (2008) critique of Elaine Draper's 'The Company Doctor: Risk, Responsibility, and Corporate Professionalism' (2003) argues that a forthright examination of the conflicts of those working in the field of occupational medicine is essential to maintaining the health of the profession and to promoting constructive policies. Research for 'The Company Doctor' reveals how doctors walk a tightrope of professional demands on them. The author describes how corporate employment affects medicine and science and how professionals working in corporations are subject to the decisions of company managers and to economic and legal imperatives stemming from their status as corporate employees. Analyzing company doctors' role in confronting toxics and responding to liability fears in corporations, the author argues that problems of lost credibility, stigmatization, and tarnished reputation that company doctors describe largely stem from the organizational constraints, economic interests, and other aspects of the social context of their work. These social forces exert powerful pressure on the ethical framework and daily work lives of these professionals as well as on the reputation of their field. The author discusses ways in which the conflicting demands from being both a corporate employee and a physician are a social and structural problem beyond individual ethics.

  2. The influence of chief eecutive officer reputation on performance of public firms in atin merica

    Directory of Open Access Journals (Sweden)

    Marcia Martins Mendes De Luca

    2017-01-01

    Full Text Available One of the control mechanisms at the disposal of shareholders is based on the reputation of corporate executives. A good personal reputation tends to discourage opportunistic behaviors and reduce limited rationality costs. In light of agency theory and transaction cost economics theory, the reputation of corporate executives is believed to not only reduce such costs but to benefit the reputation of the firm, potentially improving corporate performance. In this study we investigated the effect of the reputation of the chief executive officer (CEO on corporate performance in 46 Latin American public firms traded on the New York stock market as of 31 December 2013. The findings were submitted to descriptive analysis, testing of differences between means, Pearson correlation coefficients and multiple linear regression. Among our findings, i media visibility had a favorable effect on CEO reputation, ii on the average, CEO reputation was better in firms from Brazil than in firms from other Latin American countries, and iii the reputation of the CEO had a significant and positive impact on corporate performance. Our results confirm the importance of choosing a CEO with a good reputation to head the firms of the sample.

  3. Assessment of the regional executive power reputation (on the example of the Smolensk region

    Directory of Open Access Journals (Sweden)

    N N Rozanova

    2016-12-01

    Full Text Available With the development of information society, intangible assets are increasingly becoming a significant competitive advantage. At the regional level, the reputational capital turns into a powerful tool to improve the region’s investment attractiveness. The most important component of the regional reputational capital is such a significant political resource as the reputation of the regional authorities: good reputation can and should be a key intangible asset of regional management system development aiming to strengthen the authorities decisions and actions and the public confidence, and to mobilize citizens for the real interested participation in the regional management. The article presents the results of testing the research phase of the technological cycle of the regional power reputation management, which was conducted to identify its key essential characteristics and ways for evaluation. The author proposes a research model to study the regional authorities’ reputation and defines the logic of its perception study in terms of two main subjects - the authorities and the population. The results of the assessment of the regional authorities reputation on the example of the Smolensk region let the author examine the coherence of the regional authorities reputation estimates by the public and the authorities themselves (civil servants of the regional executive power and identify a significant gap in the assessments of this reputation by the population as compared to the civil servants opinions.

  4. Dynamical Trust and Reputation Computation Model for B2C E-Commerce

    Directory of Open Access Journals (Sweden)

    Bo Tian

    2015-10-01

    Full Text Available Trust is one of the most important factors that influence the successful application of network service environments, such as e-commerce, wireless sensor networks, and online social networks. Computation models associated with trust and reputation have been paid special attention in both computer societies and service science in recent years. In this paper, a dynamical computation model of reputation for B2C e-commerce is proposed. Firstly, conceptions associated with trust and reputation are introduced, and the mathematical formula of trust for B2C e-commerce is given. Then a dynamical computation model of reputation is further proposed based on the conception of trust and the relationship between trust and reputation. In the proposed model, classical varying processes of reputation of B2C e-commerce are discussed. Furthermore, the iterative trust and reputation computation models are formulated via a set of difference equations based on the closed-loop feedback mechanism. Finally, a group of numerical simulation experiments are performed to illustrate the proposed model of trust and reputation. Experimental results show that the proposed model is effective in simulating the dynamical processes of trust and reputation for B2C e-commerce.

  5. An improved public goods game model with reputation effect on the spatial lattices

    International Nuclear Information System (INIS)

    Zhou, Tianwei; Ding, Shuai; Fan, Wenjuan; Wang, Hao

    2016-01-01

    Highlights: • The reputation effect is added into the spatial public goods game model. • The individual utility is calculated as a combination of payoff and reputation. • The individual reputation will be adaptively modified as the system evolves. • The larger the reputation factor, the higher the cooperation level. - Abstract: How to model the evolution of cooperation within the population is an important and interdisciplinary issue across the academia. In this paper, we propose an improved public goods game model with reputation effect on spatial lattices to investigate the evolution of cooperation regarding the allocation of public resources. In our model, we modify the individual utility or fitness as a product of the present payoff and reputation-related power function, and strategy update adopts a Fermi-like probability function during the game evolution. Meanwhile, for an interaction between a pair of partners, the reputation of a cooperative agent will be accrued beyond two units, but the defective player will decrease his reputation by one unit. Extensive Monte Carlo numerical simulations indicate the introduction of reputation will foster the formation of cooperative clusters, and greatly enhance the level of public cooperation on the spatial lattices. The larger reputation factor leads to the higher cooperation level since the reputation effect will be enormously embedded into the utility evaluation under this scenario. The current results are vastly beneficial to understand the persistence and emergence of cooperation among many natural, social and synthetic systems, and also provide some useful suggestions to devise the feasible social governance measures and modes for the public resources or affairs.

  6. Peer effects in unethical behavior: standing or reputation?

    Directory of Open Access Journals (Sweden)

    David Pascual-Ezama

    Full Text Available Recent empirical evidence shows that working in an unsupervised, isolated situation under competition, can increase dishonest behavior to achieve prestige. However, could working in a common space, in the presence of colleagues affect cheating? Here, we examine how familiar-peer influence, supervision and social incentives affect worker performance and dishonest behavior. First, we show that working in the presence of peers is an effective mechanism to constrain honest/dishonest behavior compared to an isolated work situation (experiment 1. Second, we demonstrate that the mere suspicion of dishonesty from another peer is not enough to affect individual cheating behavior (experiment 2, suggesting that reputation holds great importance in a worker's self-image acting as a strong social incentives. Third, we show that when the suspicion of dishonesty increases with multiple peers behaving dishonestly, the desire to increase standing is sufficient to nudge individuals' behavior back to cheating at the same levels as isolated situations (experiment 3.

  7. Trust and Reputation Management for Critical Infrastructure Protection

    Science.gov (United States)

    Caldeira, Filipe; Monteiro, Edmundo; Simões, Paulo

    Today's Critical Infrastructures (CI) depend of Information and Communication Technologies (ICT) to deliver their services with the required level of quality and availability. ICT security plays a major role in CI protection and risk prevention for single and also for interconnected CIs were cascading effects might occur because of the interdependencies that exist among different CIs. This paper addresses the problem of ICT security in interconnected CIs. Trust and reputation management using the Policy Based Management paradigm is the proposed solution to be applied at the CI interconnection points for information exchange. The proposed solution is being applied to the Security Mediation Gateway being developed in the European FP7 MICIE project, to allow for information exchange among interconnected CIs.

  8. The Rhetoric and Reality of Research Reputation: "Fur Coat and No Knickers"

    Science.gov (United States)

    O'Loughlin, Deirdre; MacPhail, Ann; Msetfi, Rachel

    2015-01-01

    Evaluation systems including global university rankings have been recently introduced as mechanisms for assessing overall academic quality, appraising research reputation and as a basis for funding and policy decisions. This study explores the concept of research reputation in terms of how it is defined, constituted and assessed. Eight…

  9. Reputation-Based Investment Helps to Optimize Group Behaviors in Spatial Lattice Networks.

    Science.gov (United States)

    Ding, Hong; Cao, Lin; Ren, Yizhi; Choo, Kim-Kwang Raymond; Shi, Benyun

    2016-01-01

    Encouraging cooperation among selfish individuals is crucial in many real-world systems, where individuals' collective behaviors can be analyzed using evolutionary public goods game. Along this line, extensive studies have shown that reputation is an effective mechanism to investigate the evolution of cooperation. In most existing studies, participating individuals in a public goods game are assumed to contribute unconditionally into the public pool, or they can choose partners based on a common reputation standard (e.g., preferences or characters). However, to assign one reputation standard for all individuals is impractical in many real-world deployment. In this paper, we introduce a reputation tolerance mechanism that allows an individual to select its potential partners and decide whether or not to contribute an investment to the public pool based on its tolerance to other individuals' reputation. Specifically, an individual takes part in a public goods game only if the number of participants with higher reputation exceeds the value of its tolerance. Moreover, in this paper, an individual's reputation can increase or decrease in a bounded interval based on its historical behaviors. We explore the principle that how the reputation tolerance and conditional investment mechanisms can affect the evolution of cooperation in spatial lattice networks. Our simulation results demonstrate that a larger tolerance value can achieve an environment that promote the cooperation of participants.

  10. Selection of kin for spouse: Importance of socioeconomic status, reputation and beauty

    Directory of Open Access Journals (Sweden)

    Omran Bakoush

    2016-10-01

    Conclusions: The frequency of kin marriages in studied population did not change significantly in the last generation. Knowledge of biological harm of inbreeding has only a small inhibitory effect on choice of kin for spouse. Family reputation was far more important in selection of spouse than family wealth, social status and beauty of spouse, but reputation was uncorrelated with choice of kin for spouse.

  11. Building Corporate Reputation through Sustainable Entrepreneurship: The Mediating Effect of Ethical Behavior

    Directory of Open Access Journals (Sweden)

    Mª del Mar Ramos-González

    2017-09-01

    Full Text Available This article investigates how a management approach based on sustainable entrepreneurship can positively affect corporate reputation. The analysis showed that this effect is enhanced by the mediating effect of good governance based on ethical behavior. The empirical study was conducted using data for 104 large Spanish firms defined as sustainable by the Corporate Reputation Business Monitor (MERCO ranking.

  12. Overview of RepLab 2012: Evaluating Online Reputation Management Systems

    NARCIS (Netherlands)

    Amigó, E.; Corujo, A.; Gonzalo, J.; Meij, E.; de Rijke, M.

    2012-01-01

    This paper summarizes the goals, organization and results of the first RepLab competitive evaluation campaign for Online Reputation Management Systems (RepLab 2012). RepLab focused on the reputation of companies, and asked participant systems to annotate different types of information on tweets

  13. Interpretation and Implementation of Reputation/Brand Management by UK University Leaders

    Science.gov (United States)

    Chapleo, Christopher

    2004-01-01

    Reputation and brand management are topical issues in UK higher education but previous research has often focused on marketing practitioners within higher education (HE) institutions rather than the senior strategic leaders. This paper, however, examines university chief executives' understanding, attitudes, and interpretation of reputation and…

  14. Nascent ventures competing for start-up capital: matching reputations and investors

    NARCIS (Netherlands)

    Ebbers, J.J.; Wijnberg, N.M.

    2012-01-01

    Although nascent ventures have not yet developed a performance-based reputation, the individual reputations of their founders, based on the performance of their earlier ventures, can function as important signals to investors. Selection system theory distinguishes between different types of

  15. Does the Perceived Neighborhood Reputation Contribute to Neighborhood Differences in Social Trust and Residential Wellbeing?

    Science.gov (United States)

    Kullberg, Agneta; Timpka, Toomas; Svensson, Tommy; Karlsson, Nadine; Lindqvist, Kent

    2010-01-01

    The authors used a mixed methods approach to examine if the reputation of a housing area has bearing on residential wellbeing and social trust in three pairs of socioeconomically contrasting neighborhoods in a Swedish urban municipality. Multilevel logistic regression analyses were performed to examine associations between area reputation and…

  16. An Analysis of Academic Reputation as Perceived by Consumers of Higher Education.

    Science.gov (United States)

    Conard, Michael J.; Conard, Maureen A.

    2000-01-01

    Survey responses of college-bound high school seniors (n=198) found most respondents viewed successful postgraduate careers as very important to the perception of an institution's academic reputation. Three factors described student perception of academic reputation: academic concerns, campus ethos, and practical value. Also, three factors were…

  17. Disentangling the effects of reputation and network position on the evolution of alliance networks

    NARCIS (Netherlands)

    Ebbers, J.J.; Wijnberg, N.M.

    2010-01-01

    This study uses the panel data social network analysis program SIENA to estimate the effect of actor reputation derived from past performance on alliance formation, while controlling for other constant actor attributes and network position. The authors distinguish between individual reputation based

  18. The Effects of Faulty or Potentially Harmful Products on Brand Reputation and Social Responsibility of Business

    Directory of Open Access Journals (Sweden)

    Claudiu-Cătălin Munteanu

    2014-02-01

    Full Text Available Building a strong brand requires a good management of brand reputation over time. Social responsibility of business is a key factor in evoking a positive brand reputation. Both the product itself and brand related actions and communications define brand reputation in the eyes of consumers, thus influencing perceived corporate social responsibility. As a consequence, it can be easily hindered or endangered by many product related issues such as faulty products or potentially harmful products. The purpose of this article is to provide an insight on the link between brand reputation and social responsibility in order to help organizations provide better services and protection for consumers. We examined how brand reputation is influenced by the negative bias generated by brand related communications regarding potentially harmful products. This study also analyzes how under normal consumption circumstances, consumers' experiences related to faulty products can influence brand reputation. To investigate this, we propose a model based on perceptual brand constructs and possible outcomes of brand reputation. In both circumstances, negative spillover effects are highlighted using structural equation modeling. The findings reveal that both faulty products and potentially harmful products have a negative bias on brand reputation, but affected perceptual brand constructs are different.

  19. Image and Reputation of Higher Education Institutions in Students' Retention Decisions.

    Science.gov (United States)

    Nguyen, Nha; LeBlanc, Gaston

    2001-01-01

    Surveyed business students about the role of institutional image and reputation in the formation of customer loyalty. Found that the degree of loyalty tends to be higher when perceptions of both institutional reputation and image are favorable, and that interaction between the two also influences loyalty. (EV)

  20. Reputation Enhancement and School Delinquency: A Prospective Study Using the National Educational Longitudinal Survey [NELS:88

    Science.gov (United States)

    Smith-Adcock, Sondra; Lee, Sang Min; Kerpelman, Jennifer; Majuta, Aaron; Young, Choi Bo

    2013-01-01

    High school delinquency, adolescent behaviors ranging from repeated school misconduct to being arrested, is a critical concern in the United States. Though widely believed that reputation is related to adolescent behavior, few studies have addressed the relationship between adolescent reputation and delinquency. Using the National Educational…

  1. Exposure to superfluous information reduces cooperation and increases antisocial punishment in reputation-based interactions

    Directory of Open Access Journals (Sweden)

    Miguel edos Santos

    2014-08-01

    Full Text Available Human cooperation is often based on reputation gained from previous interactions with third parties. Such reputation can be built on generous or punitive actions, and both, one’s own reputation and the reputation of others have been shown to influence decision making in experimental games that control for confounding variables. Here we test how reputation-based cooperation and punishment react to disruption of the cognitive processing in different kinds of helping games with observers. Saying a few superfluous words before each interaction was used to possibly interfere with working memory. In a first set of experiments, where reputation could only be based on generosity, the disruption reduced the frequency of cooperation and lowered mean final payoffs. In a second set of experiments where reputation could only be based on punishment, the disruption increased the frequency of antisocial punishment (i.e. of punishing those who helped and reduced the frequency of punishing defectors. Our findings suggest that working memory can easily be constraining in reputation-based interactions within experimental games, even if these games are based on a few simple rules with a visual display that provides all the information the subjects need to play the strategies predicted from current theory. Our findings also highlight a weakness of experimental games, namely that they can be very sensitive to environmental variation and that quantitative conclusions about antisocial punishment or other behavioral strategies can easily be misleading.

  2. Scepticism and corporate social responsibility communications: the influence of fit and reputation

    NARCIS (Netherlands)

    Elving, W.J.L.

    2013-01-01

    Consumers tend to be sceptical about companies' corporate social responsibility (CSR) communications. We tested the influence of fit and reputation on consumer scepticism when confronted with a cause-related marketing (CRM) advertisement. In a 2 (fit vs. no fit) by 3 (bad reputation, unknown

  3. Higher Education: Reputational Effects, Distorted Signaling and Propitious Selection

    Directory of Open Access Journals (Sweden)

    Elena V. Savitskaya

    2017-03-01

    Full Text Available In the paper the authors attempt to underpin the hypothesis that under certain conditions a propitious selection may take place on the higher education market. It is a phenomenon when brand universities automatically reproduce their positive reputation without improving the quality of teaching due to influx of talented entrants. The authors apply econometric modelling and regression analysis based on survey of first-year students from Moscow to demonstrate that graduates with high USE marks really prefer to choose among brand universities; moreover, they appreciate a possibility to obtain a prestigious diploma even more than that of acquiring a particular profession. However, entrants do not possess full information about the quality of teaching in a particular university. The analysis presented in the paper shows that university rankings do not contribute to overcoming of this information asymmetry, since they transmit distorted signals caused by the methodology of ranking. The rankings, first of all, accentuate academic activity of teachers rather than educational process and interaction with students. For this reason, higher schools often adopt such a strategy to meet the ranking criteria as much as possible; they also tend to improve namely these indicators disregarding the other to become a leader. As a result, brand universities may surpass ordinary universities not due to rendering educational services of higher quality but due to selection of best entrants and peer-effects. These factors allow them to have excellent graduates, thus maintain positive reputation in employers’ opinion and simultaneously raise the brand value by advancing in a ranking.

  4. The Sznajd model with limited persuasion: competition between high-reputation and hesitant agents

    International Nuclear Information System (INIS)

    Crokidakis, Nuno; De Oliveira, Paulo Murilo Castro

    2011-01-01

    In this work we study a modified version of the two-dimensional Sznajd sociophysics model. In particular, we consider the effects of agents' reputations in the persuasion rules. In other words, a high-reputation group with a common opinion may convince its neighbors with probability p, which induces an increase of the group's reputation. On the other hand, there is always a probability q = 1 − p of the neighbors keeping their opinions, which induces a decrease of the group's reputation. These rules describe a competition between groups with high-reputation and hesitant agents, which makes the full-consensus states (with all spins pointing in one direction) more difficult to reach. As consequences, the usual phase transition does not occur for p c ∼ 0.69 and the system presents realistic democracy-like situations, where the majority of spins are aligned in a certain direction, for a wide range of parameters

  5. The Sznajd model with limited persuasion: competition between high-reputation and hesitant agents

    Science.gov (United States)

    Crokidakis, Nuno; Murilo Castro de Oliveira, Paulo

    2011-11-01

    In this work we study a modified version of the two-dimensional Sznajd sociophysics model. In particular, we consider the effects of agents' reputations in the persuasion rules. In other words, a high-reputation group with a common opinion may convince its neighbors with probability p, which induces an increase of the group's reputation. On the other hand, there is always a probability q = 1 - p of the neighbors keeping their opinions, which induces a decrease of the group's reputation. These rules describe a competition between groups with high-reputation and hesitant agents, which makes the full-consensus states (with all spins pointing in one direction) more difficult to reach. As consequences, the usual phase transition does not occur for p < pc ~ 0.69 and the system presents realistic democracy-like situations, where the majority of spins are aligned in a certain direction, for a wide range of parameters.

  6. Multi-level reputation signals in service industries in Latin America

    Directory of Open Access Journals (Sweden)

    William Newburry

    2011-03-01

    Full Text Available This study uses signaling theory to investigate industry -firm- and individual-level determinants of individual-level corporate reputation assessments in the context of Latin America. In a hierarchical linear model, we test our theory using 76,419 individual evaluations of 80 companies in five Latin American countries collected by the Reputation Institute in conjunction with the Foro de Reputación Corporativa. Results show that across our Latin American sample, reputations of firms in the telecom and energy industries are significantly lower than those of manufacturing firms. Additionally, we find consistent evidence across marginalized groups (e.g., women, lower social class, education and income that they assess telecom industry reputations relatively higher than their less marginalized counterparts do. Results are mixed with regards to marginalized group assessments of firms from other service industries. Additionally, counter to expectations, we do not find evidence that firm size or financial performance impact reputation assessments.

  7. ORGANIZATION ETHICS REPUTATION AND CUSTOMER LOYALTY: Perception of Muslim Customer Sharia Banking

    Directory of Open Access Journals (Sweden)

    Sunaryo SUNARYO

    2012-09-01

    Full Text Available The majority of the Indonesian population is Muslim, in which the share of Sharia Banking is only three (3 percent of the total banking market share in the country. This indicates a low participation, possibly leading to a negative perception on ethic reputation and low awareness among the Muslim communities in using sharia banking products and services. The objectives of this paper are to analyze the influence of sharia banking organization ethics reputation on Muslims customer loyalty and to analyze the role of satisfaction as a mediating effect on sharia banking organization ethics reputation on Muslims customer loyalty for the sharia banking products and services. Survey with 315 respondents in the city of Malang, Indonesia was conducted to gather information to further understand the situation, to answer the questions raised and to meet the study objectives. Purposive sampling was used to select the relevant respondents. The Structural Equation Model (SEM is used to analyze the direct and indirect relationship between sharia banking organization ethic reputation, satisfaction and Muslims customer loyalty. The findings of this study showed that all independent variables significantly influenced the dependent variable, both directly and indirectly. Satisfaction as mediating factor has a high positive support to the relationship between organization ethic reputation Muslims customer loyalty. Hence, satisfaction plays an important role to support the perception of ethic reputation of the sharia banking organization in influencing Muslim customer loyalty. In addition, the study also suggests that ethic reputation of an organization also helps in maintaining customer loyalty.

  8. Social norm complexity and past reputations in the evolution of cooperation.

    Science.gov (United States)

    Santos, Fernando P; Santos, Francisco C; Pacheco, Jorge M

    2018-03-07

    Indirect reciprocity is the most elaborate and cognitively demanding of all known cooperation mechanisms, and is the most specifically human because it involves reputation and status. By helping someone, individuals may increase their reputation, which may change the predisposition of others to help them in future. The revision of an individual's reputation depends on the social norms that establish what characterizes a good or bad action and thus provide a basis for morality. Norms based on indirect reciprocity are often sufficiently complex that an individual's ability to follow subjective rules becomes important, even in models that disregard the past reputations of individuals, and reduce reputations to either 'good' or 'bad' and actions to binary decisions. Here we include past reputations in such a model and identify the key pattern in the associated norms that promotes cooperation. Of the norms that comply with this pattern, the one that leads to maximal cooperation (greater than 90 per cent) with minimum complexity does not discriminate on the basis of past reputation; the relative performance of this norm is particularly evident when we consider a 'complexity cost' in the decision process. This combination of high cooperation and low complexity suggests that simple moral principles can elicit cooperation even in complex environments.

  9. Knowledge of identity and reputation: Do people have knowledge of others' perceptions?

    Science.gov (United States)

    Solomon, Brittany C; Vazire, Simine

    2016-09-01

    It may be important to know when our impressions of someone differ from how that person sees him/herself and how others see that same person. We investigated whether people are aware of how their friends see themselves (knowledge of identity) and are seen by others (knowledge of reputation). Previous research indicates that, for physical attractiveness, romantic partners do have such knowledge of others' perceptions, but it is unknown whether people in platonic relationships also detect such discrepancies between their own perceptions and others'. We examined this phenomenon for a new set of characteristics: the Big Five personality traits. Our primary research questions pertained to identity accuracy and reputation accuracy (i.e., knowledge of a target's self-views and how others view the target, respectively) and identity insight and reputation insight (i.e., identity accuracy and reputation accuracy that cannot be accounted for by a potential artifact: perceivers assuming that others share their own views of targets). However, after a series of preliminary tests, we did not examine reputation insight, as several necessary conditions were not met, indicating that any effects would likely be spurious. We did find that perceivers can accurately infer a target's identity and reputation on global personality traits (identity and reputation accuracy), and that perceivers can sometimes accurately distinguish between their own perceptions of targets and targets' self-views, but not others' views of targets (i.e., identity, but not reputation, insight). Finally, we explored boundary conditions for knowledge of others' perceptions and whether knowledge of identity is correlated with knowledge of reputation. (PsycINFO Database Record (c) 2016 APA, all rights reserved).

  10. Price reactions when consumers are concerned about pro-social reputation

    DEFF Research Database (Denmark)

    Kahsay, Goytom Abraha; Andersen, Laura Mørch; Hansen, Lars Gårn

    In this paper, we propose a reputation-signalling model of demand for consumer goods containing pro-social characteristics such as a ‘fair trade’ or ‘organic’ certification. We show that reputation signalling can reverse price reactions resembling the crowding-out of pre-existing motives for pro-......-social behavior seen in situations of volunteering and charitable giving. Finally, using a unique combination of questionnaire and purchase panel data, we present evidence of such reputation-driven reversal of price reactions in the Danish market for organic milk....

  11. The Impact of Corporate Reputation and Information Sharing on Value Creation for Organizational Customers

    Directory of Open Access Journals (Sweden)

    Žabkar Vesna

    2014-11-01

    Full Text Available The importance of corporate communication to build, protect and maintain corporate reputation has been advocated in numerous publications in recent years. The main goal of this paper is to provide an understanding of the impact of corporate reputation and information sharing on value creation. Both reputation and information sharing represent signals that customers observe in the process of value creation, which is seen as the end focus for corporate marketing. The paper draws on signaling theory and corporate marketing literature from the European and American schools of thought.

  12. Reputational concerns, not altruism, motivate restraint when gambling with other people's money

    Directory of Open Access Journals (Sweden)

    Kodi B. Arfer

    2015-06-01

    Full Text Available People may behave prosocially not only because they value the welfare of others, but also to protect their own reputation. We examined the separate roles of altruism and reputational concerns in moral-hazard gambling tasks, which allowed subjects to gamble with a partner's money. In Study 1, subjects who were told that their partner would see their choices were more prosocial. In Study 2, subjects were more prosocial to a single partner when their choices were transparent than when their choices were attributed to a third party. We conclude that reputational concerns are a key restraint on selfish exploitation under moral hazard.

  13. Reputation and Reward: Two Sides of the Same Bitcoin

    Science.gov (United States)

    Delgado-Segura, Sergi; Tanas, Cristian; Herrera-Joancomartí, Jordi

    2016-01-01

    In Mobile Crowd Sensing (MCS), the power of the crowd, jointly with the sensing capabilities of the smartphones they wear, provides a new paradigm for data sensing. Scenarios involving user behavior or those that rely on user mobility are examples where standard sensor networks may not be suitable, and MCS provides an interesting solution. However, including human participation in sensing tasks presents numerous and unique research challenges. In this paper, we analyze three of the most important: user participation, data sensing quality and user anonymity. We tackle the three as a whole, since all of them are strongly correlated. As a result, we present PaySense, a general framework that incentivizes user participation and provides a mechanism to validate the quality of collected data based on the users’ reputation. All such features are performed in a privacy-preserving way by using the Bitcoin cryptocurrency. Rather than a theoretical one, our framework has been implemented, and it is ready to be deployed and complement any existing MCS system. PMID:27240373

  14. Reputation and Reward: Two Sides of the Same Bitcoin.

    Science.gov (United States)

    Delgado-Segura, Sergi; Tanas, Cristian; Herrera-Joancomartí, Jordi

    2016-05-27

    In Mobile Crowd Sensing (MCS), the power of the crowd, jointly with the sensing capabilities of the smartphones they wear, provides a new paradigm for data sensing. Scenarios involving user behavior or those that rely on user mobility are examples where standard sensor networks may not be suitable, and MCS provides an interesting solution. However, including human participation in sensing tasks presents numerous and unique research challenges. In this paper, we analyze three of the most important: user participation, data sensing quality and user anonymity. We tackle the three as a whole, since all of them are strongly correlated. As a result, we present PaySense, a general framework that incentivizes user participation and provides a mechanism to validate the quality of collected data based on the users' reputation. All such features are performed in a privacy-preserving way by using the Bitcoin cryptocurrency. Rather than a theoretical one, our framework has been implemented, and it is ready to be deployed and complement any existing MCS system.

  15. Reputation and Reward: Two Sides of the Same Bitcoin

    Directory of Open Access Journals (Sweden)

    Sergi Delgado-Segura

    2016-05-01

    Full Text Available In Mobile Crowd Sensing (MCS, the power of the crowd, jointly with the sensing capabilities of the smartphones they wear, provides a new paradigm for data sensing. Scenarios involving user behavior or those that rely on user mobility are examples where standard sensor networks may not be suitable, and MCS provides an interesting solution. However, including human participation in sensing tasks presents numerous and unique research challenges. In this paper, we analyze three of the most important: user participation, data sensing quality and user anonymity. We tackle the three as a whole, since all of them are strongly correlated. As a result, we present PaySense, a general framework that incentivizes user participation and provides a mechanism to validate the quality of collected data based on the users’ reputation. All such features are performed in a privacy-preserving way by using the Bitcoin cryptocurrency. Rather than a theoretical one, our framework has been implemented, and it is ready to be deployed and complement any existing MCS system.

  16. Accruals quality, underwriter reputation, and corporate bond underpricing: Evidence from China

    Directory of Open Access Journals (Sweden)

    Si Xu

    2017-12-01

    Full Text Available This study examines the relationship between accruals quality and the underpricing of corporate bonds in China and how underwriter reputation affects this relationship. We find that (1 accruals quality is negatively associated with the magnitude of bond underpricing and (2 the impact of low accruals quality on underpricing is partially offset by hiring reputable underwriters. A path analysis shows that approximately 11% of the effect of accruals quality on underpricing is attributable to the indirect path through reputable underwriters, suggesting that accruals quality is more effective than reputable underwriters in lowering bond underpricing. These findings are significant for initial bond offerings, but not for secondary bond offerings. We also find that low accruals quality is associated with more restrictive non-price contract terms such as greater collateral requirements and stricter covenants.

  17. Reputation formation and the evolution of cooperation in anonymous online markets

    NARCIS (Netherlands)

    Diekmann, Andreas; Jann, Ben; Przepiorka, Wojtek|info:eu-repo/dai/nl/413317617; Wehrli, Stefan

    Theoretical propositions stressing the importance of trust, reciprocity, and reputation for cooperation in social exchange relations are deeply rooted in classical sociological thought. Today's online markets provide a unique opportunity to test these theories using unobtrusive data. Our study

  18. Formative Reputation: From Being an Organizational Asset to Becoming a Process in The Making

    DEFF Research Database (Denmark)

    Baka, Vasiliki

    2016-01-01

    content websites has influenced organizational reputation-making practices in the travel sector. The findings are based upon a corpus of data including: a field study at the offices of the largest travel user-generated website, TripAdvisor and an adaptation of virtual ethnography called ‘netnography......In the last decade, we have witnessed an explosion of emergent web technologies and platforms that have drawn the attention of the academic community, as well as of professionals in many sectors. This paper explores the concept of reputation-making with the aim of explaining how the rise of user-generated......’. In so doing, key insights are generated to inform organizational reputation-making. The paper concludes with the assertion that if we aim to understand the phenomenon of reputation-making, we have to develop a more nuanced and sophisticated way to conceptualize its formativeness. It is suggested...

  19. Reputation,Accounting Information and Debt Contracts in Chinese Family Firms

    Institute of Scientific and Technical Information of China (English)

    Hao Li

    2010-01-01

    This paper provides evidence to show that in the presence of imperfect formal institutions there is both a substitutional and a complementary relationship between accounting information and reputation, an informal institution. Empirical results using a sample of family firms listed in the Chinese A-share stock market from 2004 to 2007 show that in China, where the legal environment is far from perfect, the complementary relationship between reputation and accounting information is more pronounced than is the substitutional relationship. Thus, the aggregate effect is that a better reputation improves the usefulness of accounting information in debt contracts. Besides the aggregate effect, this paper also provides evidence of the substitutional and complementary relationships between reputation and accounting separately.

  20. The Impact of Interactive Corporate Social Responsibility Communication on Corporate Reputation

    NARCIS (Netherlands)

    D. Eberle (David); G.A.J.M. Berens (Guido); T. Li (Ting)

    2013-01-01

    markdownabstract__Abstract__ Companies increasingly communicate about corporate social responsibility (CSR) through interactive online media. We examine whether using such media is beneficial to a company's reputation. We conducted an online experiment to examine the impacts of interactivity in

  1. The Reputation Driven Interplay of Relationships between Clients and Auditors in an Auditor Selection Process

    DEFF Research Database (Denmark)

    Kacanski, Slobodan

    2017-01-01

    This study investigates the reputation-based interplay between auditor selection and interlocking directorships from a multilevel network perspective. The aim of this article is to explore how and under what conditions reputation influences patterns of social selection processes in an assurance...... to the literature on auditor selection. A total of 774 annual reports were collected from 145 - 165 Danish public listed companies, and the relational data of companies was assembled, as comprised of the members of supervisory boards and partners who signed audit reports during the five-year period from 2010...... to 2014. In this study, mechanisms for auditor selection were controlled by mechanisms for interlocking directorships in order to obtain a broader picture of the conditions under which board members have tendencies to select reputable auditors. The findings suggest that reputation has a significant impact...

  2. Digital presence and reputation in social media: comparative in the fashion industry

    Directory of Open Access Journals (Sweden)

    Joan Francesc FONDEVILA GASCÓN

    2014-10-01

    Full Text Available Online management reputation begins to be assumed as a priority for companies that find social media and Internet influence the image that their audience have. H&M and Zara, as the main buyers of retail business, are not an exception. Their mentions in social media and e-commerce sales show a high level influence. This investigation analyses from an introductorily quantitative and qualitative perspective the presence and online reputation of this companies and their strategy to manage that reputation. It is noted that the two analyzed companies generated a high number of interactions and social media mentions, mostly positive or neutral, but we don’t detect real dialogue and, therefore, interactivity is improvable. This circumstance can lead to lack of engagement towards the brand and deficit in the control over negative comments, synonyms of potential reputational crisis.

  3. The effect of corporate brand reputation on brand attachment and brand loyalty: automobile sector

    OpenAIRE

    Loureiro, S. M. C.; Sarmento, E. M.; Le Bellego, G.

    2017-01-01

    The current study aims to analyze the effect of corporate brand reputation on brand attachment and brand loyalty considering the automotive sector and the brands Tesla, Toyota, and Volvo. A sample of 327 participants, members of car brand communities, collaborate in a survey. Overall findings reveal that the perception of corporate brand reputation is more effective on enhancing brand loyalty than brand attachment. However, the effect could depend on the car brand strategy. We may also claim ...

  4. Exploring the Feasibility of Reputation Models for Improving P2P Routing under Churn

    Science.gov (United States)

    Sànchez-Artigas, Marc; García-López, Pedro; Herrera, Blas

    Reputation mechanisms help peer-to-peer (P2P) networks to detect and avoid unreliable or uncooperative peers. Recently, it has been discussed that routing protocols can be improved by conditioning routing decisions to the past behavior of forwarding peers. However, churn — the continuous process of node arrival and departure — may severely hinder the applicability of rating mechanisms. In particular, short lifetimes mean that reputations are often generated from a small number of transactions.

  5. Revisiting Organizational Credibility and Organizational Reputation – A Situational Crisis Communication Approach

    OpenAIRE

    Jamal Jamilah; Abu Bakar Hassan

    2017-01-01

    Organizational credibility, the extent of which an organization as the source of messages is perceived as trustworthy and reliable, is one important aspect to determine organization’s survival. The perceived credibility of the messages will either strengthen or worsen an organization reputation. The primary objective of this paper is to revisit the concept of organizational credibility and its interaction with organizational outcomes such as organizational reputation. Based on the situational...

  6. Measuring leader reputation within the South African business context : a study in two financial industry organisations

    OpenAIRE

    2015-01-01

    M.A. (Strategic Communication) In today’s increasingly competitive business environments, one of the greatest challenges that continue to face organisations extends beyond financial performance, market share, and attracting and retaining employees and customers, to now include the reputation of the individual that heads up or leads the organisation – in most instances the Chief Executive Officer (CEO). The leader’s reputation has become increasingly important for a number of reasons, one o...

  7. Managing Reputation Risk and Situational Crisis in Higher Institutions of Learning

    OpenAIRE

    Effiong, Andem Ita

    2014-01-01

    Extant literature on crisis and corporate reputation management has presented the Situational Crisis Communication Theory (SCCT) model as a valid and reliable framework for managing crisis and predicting stakeholders’perceptions of organizations’ reputation in times of crisis. In order to verifythe applicability of the model in higher institutions of learning in adeveloping country context, a study was conducted in September, 2011 in twopublic universities in Nigeria. The findings of the stud...

  8. Own-Group Face Recognition Bias: The Effects of Location and Reputation

    OpenAIRE

    Yan, Linlin; Wang, Zhe; Huang, Jianling; Sun, Yu-Hao P.; Judges, Rebecca A.; Xiao, Naiqi G.; Lee, Kang

    2017-01-01

    In the present study, we examined whether social categorization based on university affiliation can induce an advantage in recognizing faces. Moreover, we investigated how the reputation or location of the university affected face recognition performance using an old/new paradigm. We assigned five different university labels to the faces: participants’ own university and four other universities. Among the four other university labels, we manipulated the academic reputation and geographical lo...

  9. Corporate reputation and CSR reporting to stakeholders: Gaps in the literature and future lines of research

    OpenAIRE

    Pérez Ruiz, Andrea

    2015-01-01

    ABSTRACT: Purpose - The purpose of this paper is to provide a literature review of the underdeveloped stream of research that analyses corporate reputation as an outcome of corporate social responsibility (CSR) reporting. Design/methodology/approach - The author systematically reviews the theoretical and empirical literature on the CSR reporting-reputation relationship, identify several gaps in the body of knowledge and provide new lines of study to develop this relevant stream of researc...

  10. Reputational Penalties and the Merits of Class-Action Securities Litigation

    OpenAIRE

    Helland, Eric

    2006-01-01

    If private securities class actions alleging fraudulent behavior by officers or directors of a company are meritorious, directors and officers should pay a reputational penalty when they sit on a board of a company whose officers and directors are accused of fraud. I find little evidence of a negative effect associated with allegations of fraud. Using various definitions of board positions as a proxy for the reputation of directors who are accused of fraud, I find that the net number of board...

  11. Use of psychophysiological measurements in communication research: teachings from two studies of corporate reputation

    OpenAIRE

    Salla-Maaria LAAKSONEN; Mikko SALMINEN; Alessio FALCO; Pekka AULA; Niklas RAVAJA

    2013-01-01

    In this paper we evaluate the possibilities psychophysiological study of emotions can offer to communication research, main focus being on studies of organizational reputation. We briefly discuss the study of emotion in communication sciences and then describe the experimental protocol for studying reputation and emotions with the psychophysiological methods and offer some empirical results from our first experiments. The results obtained from studies reviewed in this paper show that reputati...

  12. An investigation on the socio-cognitive foundations of reputation robustness

    OpenAIRE

    Mariconda, Simone; Lurati, Francesco

    2014-01-01

    Scholars have consistently found that a positive reputation can lead to many benefits for organizations (e.g., Cable & Turban, 2003; Deephouse, 2000; Rindova et al., 2005; Roberts & Dowling, 2002), thereby constituting a fundamental resource for competitive advantage (Barney, 1991). As a result, academics have advocated for a better understanding of what makes reputations stable to the effects of negative events and/or information (e.g., Carter & Ruefli, 2006; Flanagan & O’Shaughnessy, 20...

  13. All Data is Credit Data: Reputation, Regulation and Character in the Entrepreneurial Imaginary

    OpenAIRE

    Rosamond, Emily

    2016-01-01

    This essay examines new means of measuring creditworthiness, reputation and character online and briefly considers the implications for contemporary art. New technologies for determining creditworthiness abound; for instance, companies in the so-called fintech (financial technology) industry, provide new methods for granting credit to the underbanked, using big data analytics and psychometric testing. Similarly, Rachel Botsman and others envision a future in which reputation becomes a kind of...

  14. The posthumous condition of gossip: Death and its reputational benediction

    Directory of Open Access Journals (Sweden)

    Mihai Stelian Rusu

    2017-08-01

    Full Text Available Gossiping is ubiquitous in social life. In every imaginable corner of society, people from all walks of life are gossiping their living acquaintances. But what happens when the “third party,” i.e., the subject of gossip, is absent par excellence, not only temporarily and spatially, but definitively? Do people continue to gossip their dead acquaintances? What is the fate of gossip after its target dies? These are the questions this paper sets out to address. In doing so, it develops a non-reductionist sequential model of death as a social process in which biological death is only the starting point of the bio-social phenomenon of dying. Building on some classic anthropological theories and concepts taken from Arnold van Gennep and Victor Turner, the paper examines the post-mortem status of gossip in terms of the unfolding sequence of the funeral ritual in a particular Romanian cultural context. It argues that during the liminal phase covering the deathwatch and the burial, a transient “gossipless communitas” emerges around the dead one governed by the taboo against gossiping. If the dead is afterward spared from post-mortem gossip, this is due mainly to the impracticality of gossip. The paper ends by arguing that death, despite the emotional distress caused to the surviving family, brings about a reputational bless for the deceased. It does so since, under the normative jurisdiction of the saying “De mortuis nihil nisi bonum” (Of the dead, nothing unless good, the memory of the deceased is being posthumously dignified.

  15. Revisiting Organizational Credibility and Organizational Reputation – A Situational Crisis Communication Approach

    Directory of Open Access Journals (Sweden)

    Jamal Jamilah

    2017-01-01

    Full Text Available Organizational credibility, the extent of which an organization as the source of messages is perceived as trustworthy and reliable, is one important aspect to determine organization’s survival. The perceived credibility of the messages will either strengthen or worsen an organization reputation. The primary objective of this paper is to revisit the concept of organizational credibility and its interaction with organizational outcomes such as organizational reputation. Based on the situational crisis communication theory (SCCT, this paper focuses on the impact of organizational credibility on organizational reputation following a crisis. Even though the SCCT has been widely used in crisis communication research, the theory still has its own limitations in explaining factors that could potentially affect the reputation of an organization. This study proposes a model by integrating organizational credibility in the SCCT theoretical framework. Derived from the theoretical framework, three propositions are advanced to determine the relationships between organizational credibility with crisis responsibility and perceived organizational reputation. This paper contributes to further establishing the SCCT and posits key attributes in the organizational reputation processes..

  16. Board composition and firm reputation: The role of business experts, support specialists and community influentials

    Directory of Open Access Journals (Sweden)

    Emma García-Meca

    2018-04-01

    Full Text Available The objective of this paper is to analyze the influence of board resource diversity on firm reputation. We classify board members as business experts, support specialists, political directors and other community influentials, in an effort to address whether business, technical expertise or political ties in the boardroom affect stakeholders’ opinion and, therefore, firm reputation.This study confirms that not all outside directors are equally effective in improving firm reputation, and that certain kinds of outside directors, especially business experts, help increase it. However, the findings note an inverted U-shaped non-linear relationship with these directors, which means that the effect of business experts on reputation is positive up to a point, after which the relationship becomes negative. The findings also evidence that, contrary to popular beliefs, directors with previous experience as politicians are not negatively viewed by stakeholders. Moreover, this type of community influential directors has positive effects on firm reputation in regulated firms as well as in those of the public work sector. JEL classification: G30, Keywords: Reputation, Board, Expertise, Corporate governance, Directors

  17. Reputation for technological innovation: Does it actually cohere with innovative activity?

    Directory of Open Access Journals (Sweden)

    Patrick J. Höflinger

    2018-01-01

    Full Text Available Firms strategically promote, foster and pursue a reputation for technological innovation. Yet, present research did not examine whether such perception actually coheres with innovative activity itself. Previous studies in this field often relied solely on tangible products/product introductions, hence we apply multiple proxies based on a firm's intangible innovative performance to examine the influences on reputation for technological innovation. Using patent, financial and consumer data our Poisson regression analyzes 65 international firms which have been nominated by 231 consumers. We apply time-series and likewise cross-sectional data for our interdisciplinary analysis. Our findings demonstrate that innovative performance (citation intensity is linked to reputation for technological innovation. Counter-intuitively, our results provide evidence that marketing intensity negatively influences a reputation for technological innovation. From the results, we conclude that innovative performance may be associated with a reputation for technological innovation. Actual technological advancement attracts attention from consumers that cannot be purchased with greater marketing investments. This implies that consumers appreciate the costly and uncertain R&D efforts and value those firms that constantly offer innovation. As a theoretical implication, the consideration of intangible inputs for reputation research is an important contribution for a holistic understanding. The results represent essential strategic information for innovation and marketing functions, where both divisions need to align their activities and investments.

  18. Cooperation Survives and Cheating Pays in a Dynamic Network Structure with Unreliable Reputation

    Science.gov (United States)

    Antonioni, Alberto; Sánchez, Angel; Tomassini, Marco

    2016-06-01

    In a networked society like ours, reputation is an indispensable tool to guide decisions about social or economic interactions with individuals otherwise unknown. Usually, information about prospective counterparts is incomplete, often being limited to an average success rate. Uncertainty on reputation is further increased by fraud, which is increasingly becoming a cause of concern. To address these issues, we have designed an experiment based on the Prisoner’s Dilemma as a model for social interactions. Participants could spend money to have their observable cooperativeness increased. We find that the aggregate cooperation level is practically unchanged, i.e., global behavior does not seem to be affected by unreliable reputations. However, at the individual level we find two distinct types of behavior, one of reliable subjects and one of cheaters, where the latter artificially fake their reputation in almost every interaction. Cheaters end up being better off than honest individuals, who not only keep their true reputation but are also more cooperative. In practice, this results in honest subjects paying the costs of fraud as cheaters earn the same as in a truthful environment. These findings point to the importance of ensuring the truthfulness of reputation for a more equitable and fair society.

  19. Twitter Activity Associated With U.S. News and World Report Reputation Scores for Urology Departments.

    Science.gov (United States)

    Ciprut, Shannon; Curnyn, Caitlin; Davuluri, Meena; Sternberg, Kevan; Loeb, Stacy

    2017-10-01

    To analyze the association between US urology department Twitter presence and U.S. News and World Report (USNWR) reputation scores, to examine the content, informational value, and intended audience of these platforms, and to identify objectives for Twitter use. We identified Twitter accounts for urology departments scored in the 2016-2017 USNWR. Correlation coefficients were calculated between Twitter metrics (number of followers, following, tweets, and Klout influence scores) with USNWR reputation scores. We also performed a detailed content analysis of urology department tweets during a 6-month period to characterize the content. Finally, we distributed a survey to the urology department accounts via Twitter, inquiring who administers the content, and their objectives for Twitter use. Among 42 scored urology departments with Twitter accounts, the median number of followers, following, and tweets were 337, 193, and 115, respectively. All of these Twitter metrics had a statistically significant positive correlation with reputation scores (P twitter use among urology departments was visibility and reputation, and urologists are considered the most important target audience. There is statistically significant correlation between Twitter activity and USNWR reputation scores for urology departments. Our results suggest that Twitter provides a novel mechanism for urology departments to communicate about academic and educational topics, and social media engagement can enhance reputation. Copyright © 2017 Elsevier Inc. All rights reserved.

  20. Influence of management style on employee views of corporate reputation. Application to audit firms

    Directory of Open Access Journals (Sweden)

    Isabel Olmedo-Cifuentes

    2014-10-01

    Full Text Available In the current economic context where the behaviour of firms is carefully examined by the markets, the corporate reputation which is generated by organisations among their stakeholders may facilitate their success. Since employees are actively involved in its shaping and influence the overall perception of the firm's corporate reputation, the aim of this research is to improve the management of the employee views of reputation in order to increase its global evaluation. To do this, we analyse whether the existence of a characteristic management style influences the employee views of reputation, studying the effect of control variables such as employee age, gender, level of education or job position. Using a sample of 148 employees of Spanish accounting audit firms, we develop a specific tool for measuring the reputation from the employee perspective of service SMEs, as well as confirming that a strong participative management style promotes a better perception of reputation by employees than a competitive style. Hence, this study reflects that men prefer a competitive management style. Also, a high level of education along with job position has a positive impact on the preference of a participative style with the job position being the main moderating variable of the proposed model.

  1. Stochasticity in economic losses increases the value of reputation in indirect reciprocity.

    Science.gov (United States)

    dos Santos, Miguel; Placì, Sarah; Wedekind, Claus

    2015-12-14

    Recent theory predicts harsh and stochastic conditions to generally promote the evolution of cooperation. Here, we test experimentally whether stochasticity in economic losses also affects the value of reputation in indirect reciprocity, a type of cooperation that is very typical for humans. We used a repeated helping game with observers. One subject (the "Unlucky") lost some money, another one (the "Passer-by") could reduce this loss by accepting a cost to herself, thereby building up a reputation that could be used by others in later interactions. The losses were either stable or stochastic, but the average loss over time and the average efficiency gains of helping were kept constant in both treatments. We found that players with a reputation of being generous were generally more likely to receive help by others, such that investing into a good reputation generated long-term benefits that compensated for the immediate costs of helping. Helping frequencies were similar in both treatments, but players with a reputation to be selfish lost more resources under stochastic conditions. Hence, returns on investment were steeper when losses varied than when they did not. We conclude that this type of stochasticity increases the value of reputation in indirect reciprocity.

  2. Harnessing the power of reputation: strengths and limits for promoting cooperative behaviors.

    Science.gov (United States)

    Barclay, Pat

    2012-12-20

    Evolutionary approaches have done much to identify the pressures that select for cooperative sentiment. This helps us understand when and why cooperation will arise, and applied research shows how these pressures can be harnessed to promote various types of cooperation. In particular, recent evidence shows how opportunities to acquire a good reputation can promote cooperation in laboratory and applied settings. Cooperation can be promoted by tapping into forces like indirect reciprocity, costly signaling, and competitive altruism. When individuals help others, they receive reputational benefits (or avoid reputational costs), and this gives people an incentive to help. Such findings can be applied to promote many kinds of helping and cooperation, including charitable donations, tax compliance, sustainable and pro-environmental behaviors, risky heroism, and more. Despite the potential advantages of using reputation to promote positive behaviors, there are several risks and limits. Under some circumstances, opportunities for reputation will be ineffective or promote harmful behaviors. By better understanding the dynamics of reputation and the circumstances under which cooperation can evolve, we can better design social systems to increase the rate of cooperation and reduce conflict.

  3. Inferring reputation promotes the evolution of cooperation in spatial social dilemma games.

    Directory of Open Access Journals (Sweden)

    Zhen Wang

    Full Text Available In realistic world individuals with high reputation are more likely to influence the collective behaviors. Due to the cost and error of information dissemination, however, it is unreasonable to assign each individual with a complete cognitive power, which means that not everyone can accurately realize others' reputation situation. Here we introduce the mechanism of inferring reputation into the selection of potential strategy sources to explore the evolution of cooperation. Before the game each player is assigned with a randomly distributed parameter p denoting his ability to infer the reputation of others. The parameter p of each individual is kept constant during the game. The value of p indicates that the neighbor possessing highest reputation is chosen with the probability p and randomly choosing an opponent is left with the probability 1-p. We find that this novel mechanism can be seen as an universally applicable promoter of cooperation, which works on various interaction networks and in different types of evolutionary game. Of particular interest is the fact that, in the early stages of evolutionary process, cooperators with high reputation who are easily regarded as the potential strategy donors can quickly lead to the formation of extremely robust clusters of cooperators that are impervious to defector attacks. These clusters eventually help cooperators reach their undisputed dominance, which transcends what can be warranted by the spatial reciprocity alone. Moreover, we provide complete phase diagrams to depict the impact of uncertainty in strategy adoptions and conclude that the effective interaction topology structure may be altered under such a mechanism. When the estimation of reputation is extended, we also show that the moderate value of evaluation factor enables cooperation to thrive best. We thus present a viable method of understanding the ubiquitous cooperative behaviors in nature and hope that it will inspire further studies

  4. A Strategic Approach to Reputation Management and its Reflections on Sustainable Competitiveness.

    Directory of Open Access Journals (Sweden)

    Pinar Altiok

    2014-04-01

    Full Text Available Due to the issues brought about by the current Information Age, such as rapid development of technology, easy and fast access to information, increases in international relations and global market perception, companies were compelled to seek for sustainable competitive advantage, and in this sense, the concept of "corporate reputation", which is powered by unique and original values of a corporation and which cannot be "imitated", has started to draw attention. In our day when markets are gradually reaching the point of saturation and consumers are getting the chance to evaluate more and more options, the efforts to create a convincing difference in minds have become prominent, and subsequently, reputation management has become an important field which a company needs to effectively manage. Corporate reputation management and the communication types the company will adopt in this sense have gained importance in all areas related to strategic management elements, from market positioning of products to shaping of intellectual perception maps. Corporate reputation management, wherein integrated marketing communication and public relation activities extremely important roles, needs to be strategically managed. Management of the concept of corporate reputation, which is a product of tangible and intangible corporate components, have transformed into a strategic requirement and become an field of its own as "corporate reputation management" within modern business administration. The fact that corporate reputation management, which has a relation with almost all activity fields of a company, is in contact with elements such as corporate social responsibility, management based on ethical principles, performance assessment studies in human resources management and the of phenomenon of governance, the recent agenda, which all affect the field of sustainable competition, indicates that this concept should be evaluated in terms of business management

  5. A Strategic Approach to Reputation Management and its Reflections on Sustainable Competitiveness.

    Directory of Open Access Journals (Sweden)

    Pinar Altinok

    2016-01-01

    Full Text Available Due to the issues brought about by the current Information Age, such as rapid development of technology, easy and fast access to information, increases in international relations and global market perception, companies were compelled to seek for sustainable competitive advantage, and in this sense, the concept of "corporate reputation", which is powered by unique and original values of a corporation and which cannot be "imitated", has started to draw attention. In our day when markets are gradually reaching the point of saturation and consumers are getting the chance to evaluate more and more options, the efforts to create a convincing difference in minds have become prominent, and subsequently, reputation management has become an important field which a company needs to effectively manage. Corporate reputation management and the communication types the company will adopt in this sense have gained importance in all areas related to strategic management elements, from market positioning of products to shaping of intellectual perception maps. Corporate reputation management, wherein integrated marketing communication and public relation activities extremely important roles, needs to be strategically managed. Management of the concept of corporate reputation, which is a product of tangible and intangible corporate components, have transformed into a strategic requirement and become an field of its own as "corporate reputation management" within modern business administration.  The fact that corporate reputation management, which has a relation with almost all activity fields of a company, is in contact with elements such as corporate social responsibility, management based on ethical principles, performance assessment studies in human resources management and the of phenomenon of governance, the recent agenda, which all affect the field of sustainable competition, indicates that this concept should be evaluated in terms of business management

  6. Managing Reputation Risk and Situational Crisis in Higher Institutions of Learning

    Directory of Open Access Journals (Sweden)

    Andem Ita Effiong

    2014-05-01

    Full Text Available Extant literature on crisis and corporate reputation management has presented the Situational Crisis Communication Theory (SCCT model as a valid and reliable framework for managing crisis and predicting stakeholders’perceptions of organizations’ reputation in times of crisis. In order to verifythe applicability of the model in higher institutions of learning in adeveloping country context, a study was conducted in September, 2011 in twopublic universities in Nigeria. The findings of the study revealed thatalthough the institutions did not fully implement the core tenets of SCCT, thestrategies adopted in each of the two crisis situations were similar to some ofthe recommendations of the SCCT in different ways. While one institutionfocused on a strategy similar to what the SCCT model describes as “rebuildcrisis response strategy” with informing and adjusting tactics, the secondinstitution utilized a victimization or “Victimage” strategy with strongattribution of blames; and frequent reminder of the stakeholders of the extentof losses that the institution would incur from the crisis. The outcome wasthat the institution with high emphasis on rebuilding and informationadjustment strategy recorded very little damage to its reputation capital, duringand after the crises. Conversely, the second institution which believed invictimization and high attribution recorded significant losses in reputation assets,which included withdrawal of key stakeholders and loss of recognition ofprograms by some professional agencies. The implication for crisis managers in thetwo institutions includes the need to always approach situational crises in aholistic manner. Such holistic approach would involve a refocus, critical analysis,planning and implementation of crisis response strategies based on the relevantsituations, events, and the people concerned. The research was designed as acase study with focus group discussions as the data collection method

  7. An Empirical Investigation of Consumer Price Perception and Reputation Dimensions’ Effects on Attitude Toward Private Label Brands

    OpenAIRE

    Chen, Haidong; Sadeque, Saalem

    2007-01-01

    The study empirically investigated the effects of consumer price perception dimension and reputation dimension on attitude toward private label brands among young Swedish consumers. Consumer price perception dimension includes value consciousness, price consciousness, and price-quality association factors. Reputation dimension includes retailer’s reputation, existence of word-of-mouth (WOM), positive WOM, and negative WOM. Previous studies have found that factors under the consumer price perc...

  8. A New Feedback-Analysis based Reputation Algorithm for E-Commerce Communities

    Directory of Open Access Journals (Sweden)

    Hasnae Rahimi

    2014-12-01

    Full Text Available Dealing with the ever-growing content generated by users in the e-commerce applications, Trust Reputation Systems (TRS are widely used online to provide the trust reputation of each product using the customers’ ratings. However, there is also a good number of online customer reviews and feedback that must be used by the TRS. As a result, we propose in this work a new architecture for TRS in e-commerce application which includes feedback’ mining in order to calculate reputation scores. This architecture is based on an intelligent layer that proposes to each user (i.e. “feedback provider” who has already given his recommendation, a collection of prefabricated feedback to like or dislike. Then the proposed reputation algorithm calculates the trust degree of the user, the feedback’s trustworthiness and generates the global reputation score of the product according to his ‘likes’ and ‘dislikes’. In this work, we present also a state of the art of text mining tools and algorithms that can be used to generate the prefabricated feedback and to classify them into different categories.

  9. MEASURING AIR AND TERRESTRIAL TRANSPORT COMPANY REPUTATION: TOURISM INTANGIBLES EXPRESSED IN THE DIGITAL ENVIRONMENT

    Directory of Open Access Journals (Sweden)

    Célia M.Q. Ramos

    2017-12-01

    Full Text Available The reputation of companies within the transport industry is influenced by competitive dynamics within the sector: low-cost flights, the attractiveness of destinations, online user-generated content about users’ experiences, and more. At the same time, social media provides a means for companies to manage issues of tourism intangibles. Thus, it is relevant to analyse transport reputation in the digital environment, taking into consideration the resources for managing these intangibles. This paper presents a method for measuring transport reputation based on an analysis of tourism consumers’ digital opinions and passengers’ comments about their experiences with these firms. The use of social media, such as TripAdvisor and Facebook, conjugated with business intelligence tools and complemented by data mining techniques, can contribute to the development of metrics that consider intangibles like emotions and experiences, with the aim of measuring, analysing, and visualizing the complex relationships between these intangibles and transport companies’ reputations. The results present the impacts of these intangibles through clusters and positioning maps focusing on these issues. This investigation contributes to our knowledge about airlines and terrestrial transport companies that seek to differentiate their positioning in tourism markets through their reputations.

  10. Popularity Breeds Contempt: The Evolution of Reputational Dislike Relations and Friendships in High School.

    Science.gov (United States)

    Fujimoto, Kayo; Snijders, Tom A B; Valente, Thomas W

    2017-01-01

    In this study, we examined the dynamics of the perception of "dislike" ties (reputational dislike) among adolescents within the contexts of friendship, perceived popularity, substance use, and Facebook use. Survey data were collected from a longitudinal sample of 238 adolescents from the 11th and 12th grades in one California high school. We estimated stochastic actor-based network dynamic models, using reports of reputational dislike, friendships, and perceived popularity, to identify factors associated with the maintenance and generation reputational dislike ties. The results showed that high-status adolescents and more frequent Facebook users tended to become perceived as or stay disliked by their peers over time. There was a tendency for friendships to promote the creation and maintenance of reputational disliking but not vice versa. Adolescents tended to perceive others as disliked when their friends also perceived them as disliked. There was no evidence that either cigarette smoking or drinking alcohol affected reputational dislike dynamics. This study highlights the important role that the hierarchical peer system, online peer context, and friendships play in driving information diffusion of negative peer relations among adolescents.

  11. Evolutionary stability and resistance to cheating in an indirect reciprocity model based on reputation

    Science.gov (United States)

    Martinez-Vaquero, Luis A.; Cuesta, José A.

    2013-05-01

    Indirect reciprocity is one of the main mechanisms to explain the emergence and sustainment of altruism in societies. The standard approach to indirect reciprocity is reputation models. These are games in which players base their decisions on their opponent's reputation gained in past interactions with other players (moral assessment). The combination of actions and moral assessment leads to a large diversity of strategies; thus determining the stability of any of them against invasions by all the others is a difficult task. We use a variant of a previously introduced reputation-based model that let us systematically analyze all these invasions and determine which ones are successful. Accordingly, we are able to identify the third-order strategies (those which, apart from the action, judge considering both the reputation of the donor and that of the recipient) that are evolutionarily stable. Our results reveal that if a strategy resists the invasion of any other one sharing its same moral assessment, it can resist the invasion of any other strategy. However, if actions are not always witnessed, cheaters (i.e., individuals with a probability of defecting regardless of the opponent's reputation) have a chance to defeat the stable strategies for some choices of the probabilities of cheating and of being witnessed. Remarkably, by analyzing this issue with adaptive dynamics we find that whether an honest population resists the invasion of cheaters is determined by a Hamilton-like rule, with the probability that the cheat is discovered playing the role of the relatedness parameter.

  12. Altruistic Behavior and Cooperation: The Role of Intrinsic Expectation When Reputational Information is Incomplete

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    Jacintha Ellers

    2010-01-01

    Full Text Available Altruistic behavior is known to be conditional on the level of altruism of others. However, people often have no information, or incomplete information, about the altruistic reputation of others, for example when the reputation was obtained in a different social or economic context. As a consequence, they have to estimate the other's altruistic intentions. Using an economic game, we showed that without reputational information people have intrinsic expectations about the altruistic behavior of others, which largely explained their own altruistic behavior. This implies that when no information is available, intrinsic expectations can be as powerful a driver of altruistic behavior as actual knowledge about other people's reputation. Two strategies appeared to co-exist in our study population: participants who expected others to be altruistic and acted even more altruistically themselves, while other participants had low expected altruism scores and acted even less altruistically than they expected others to do. We also found evidence that generosity in economic games translates into benefits for other social contexts: a reputation of financial generosity increased the attractiveness of partners in a social cooperative game. This result implies that in situations with incomplete information, the fitness effects of indirect reciprocity are cumulative across different social contexts.

  13. The Reputational Consequences of Failed Replications and Wrongness Admission among Scientists.

    Directory of Open Access Journals (Sweden)

    Adam K Fetterman

    Full Text Available Scientists are dedicating more attention to replication efforts. While the scientific utility of replications is unquestionable, the impact of failed replication efforts and the discussions surrounding them deserve more attention. Specifically, the debates about failed replications on social media have led to worry, in some scientists, regarding reputation. In order to gain data-informed insights into these issues, we collected data from 281 published scientists. We assessed whether scientists overestimate the negative reputational effects of a failed replication in a scenario-based study. Second, we assessed the reputational consequences of admitting wrongness (versus not as an original scientist of an effect that has failed to replicate. Our data suggests that scientists overestimate the negative reputational impact of a hypothetical failed replication effort. We also show that admitting wrongness about a non-replicated finding is less harmful to one's reputation than not admitting. Finally, we discovered a hint of evidence that feelings about the replication movement can be affected by whether replication efforts are aimed one's own work versus the work of another. Given these findings, we then present potential ways forward in these discussions.

  14. Investigating the Impact of Service Quality Dimensions on Reputation and Brand Trust

    Directory of Open Access Journals (Sweden)

    Majid Esmaeilpour

    2017-09-01

    Full Text Available Purpose - The objective of this study was to investigate the impact of service quality dimensions on brand reputation and brand trust in Iran's Saderat Bank. Design/methodology/approach: The present study is applied in terms of objective and results of study and correlational type of descriptive-survey in terms of nature and method of implementation. The Study Population included customers of Iran's Saderat Bank branches in Bushehr city. Since the population size was large, convenient sampling was used and 400 questionnaires were distributed among the customers of the bank. Structural equation modeling was used to analyze the data through Smart PLS software. Findings: The findings reveal that all dimensions of service quality (tangible factors, reliability, accountability, trustworthiness, and empathy have a positive and significant impact on brand trust and brand reputation. Research limitations/implications: The population of the research was limited to Bushehr city (Iran. Other limitations relates to the data collection tool; the questionnaire has some disadvantages that can influence results. Therefore, we should be cautious in generalizing the findings. Originality/value: This research examines the impact of service quality dimensions and the level of impact of each dimension on brand reputation and trust, in order to identify the dimensions of service quality affecting brand reputation and trust, and to use them in branding. Thus, implementing the suggested actions to enhance the quality of services will have a positive impact on enhancing the brand reputation and brand trust in the banking industry.

  15. The Reputational Consequences of Failed Replications and Wrongness Admission among Scientists.

    Science.gov (United States)

    Fetterman, Adam K; Sassenberg, Kai

    2015-01-01

    Scientists are dedicating more attention to replication efforts. While the scientific utility of replications is unquestionable, the impact of failed replication efforts and the discussions surrounding them deserve more attention. Specifically, the debates about failed replications on social media have led to worry, in some scientists, regarding reputation. In order to gain data-informed insights into these issues, we collected data from 281 published scientists. We assessed whether scientists overestimate the negative reputational effects of a failed replication in a scenario-based study. Second, we assessed the reputational consequences of admitting wrongness (versus not) as an original scientist of an effect that has failed to replicate. Our data suggests that scientists overestimate the negative reputational impact of a hypothetical failed replication effort. We also show that admitting wrongness about a non-replicated finding is less harmful to one's reputation than not admitting. Finally, we discovered a hint of evidence that feelings about the replication movement can be affected by whether replication efforts are aimed one's own work versus the work of another. Given these findings, we then present potential ways forward in these discussions.

  16. Nucleus accumbens response to gains in reputation for the self relative to gains for others predicts social media use.

    Science.gov (United States)

    Meshi, Dar; Morawetz, Carmen; Heekeren, Hauke R

    2013-01-01

    Our reputation is important to us; we've experienced natural selection to care about our reputation. Recently, the neural processing of gains in reputation (positive social feedback concerning one's character) has been shown to occur in the human ventral striatum. It is still unclear, however, how individual differences in the processing of gains in reputation may lead to individual differences in real-world behavior. For example, in the real-world, one way that people currently maintain their reputation is by using social media websites, like Facebook. Furthermore, Facebook use consists of a social comparison component, where users observe others' behavior and can compare it to their own. Therefore, we hypothesized a relationship between the way the brain processes specifically self-relevant gains in reputation and one's degree of Facebook use. We recorded functional neuroimaging data while participants received gains in reputation, observed the gains in reputation of another person, or received monetary reward. We demonstrate that across participants, when responding to gains in reputation for the self, relative to observing gains for others, reward-related activity in the left nucleus accumbens predicts Facebook use. However, nucleus accumbens activity in response to monetary reward did not predict Facebook use. Finally, a control step-wise regression analysis showed that Facebook use primarily explains our results in the nucleus accumbens. Overall, our results demonstrate how individual sensitivity of the nucleus accumbens to the receipt of self-relevant social information leads to differences in real-world behavior.

  17. A Lady 'in Proper Proportions'? Feminism, Lytton Strachey, and Florence Nightingale's Reputation, 1918-39.

    Science.gov (United States)

    Southern, James

    2017-03-01

    Lytton Strachey's Eminent Victorians has long been regarded as a watershed in attitudes to Victorian culture, widely seen as having instigated a revolutionary backlash against the values and heroes of the Victorian era in England. Its impact, however, on the reputations of his four subjects-Thomas Arnold, General Gordon, Cardinal Manning and Florence Nightingale-has been subjected to surprisingly little scholarly attention. Drawing on the work of gender historians, this article reassesses Strachey's effect on the reputation of Nightingale, using biographies and contemporary reviews of Eminent Victorians. It argues that, far from 'debunking' the famous nurse as is generally assumed, Strachey in many ways enhanced her reputation and rendered her a plausible icon for English feminists of the 1920s and 1930s. © The Author [2016]. Published by Oxford University Press. All rights reserved. For Permissions, please email: journals.permissions@oup.com.

  18. Roles, trust, and reputation in social media knowledge markets theory and methods

    CERN Document Server

    Matei, Sorin

    2015-01-01

    This title discusses the emerging trends in defining, measuring, and operationalizing reputation as a new and essential component of the knowledge that is generated and consumed online. The book also proposes a future research agenda related to these issues—with the ultimate goal of shaping the next generation of theoretical and analytic strategies needed for understanding how knowledge markets are influenced by social interactions and reputations built around functional roles. Roles, Trust, and Reputation in Social Media Knowledge Markets exposes issues that have not been satisfactorily dealt with in the current literature. In a broader sense, the volume aims to change the way in which knowledge generation in social media spaces is understood and utilized. The tools, theories, and methodologies proposed here offer concrete avenues for developing the next generation of research strategies and applications that will help: tomorrow’s information consumers make smarter choices, developers to create new tools...

  19. Analysis from reviews in Social Media to improve hotel´s online reputation

    Directory of Open Access Journals (Sweden)

    Daissy Hatblathy Moya Sánchez

    2017-07-01

    Full Text Available Today, hoteliers have problems with handling online reputation due to bad reviews they’ve received on social networks. The aim of this research is to identify the key factors to consider in the operation of each hotel to avoid negative comments and to increase their online reputation. The ratings received by virtual means in 57 Latin American hotels belonging to the GHL Hotel Chain from March 31st, 2015 until March 31st, 2016. By using the software Revinate, there were analyzed the reviews by department. Then, they were classified to developed a manual of good practices. From the analysis of those comments, recommendations were made on six areas of the hotels: Rooms, Food and Beverage, Front Desk, Business Center, Security, and Management to optimize the quality in hotels and thus improve their online reputation.

  20. Organizational reputation risk management as a component of the dynamic capabilities management process1

    Directory of Open Access Journals (Sweden)

    Krzakiewicz Kazimierz

    2015-05-01

    Full Text Available Intangible assets, such as reputation, brand value, strategic position, alliances, knowledge, human capital, play an increasingly important role in shaping the market value of an organization. At the same time, in the literature it is emphasized that the attribute of intangibility translates into an increased risk of destruction or impairment of assets. Thus, the research problem associated with the analysis of organizational reputation risk management as a component of the dynamic capabilities management process should be considered important from the point of view of management science. The study attempts to outline the concept of dynamic capabilities, define the concept of risk and subsequently discuss the relationship between dynamic capabilities and organizational reputation risk management.

  1. Use of psychophysiological measurements in communication research: teachings from two studies of corporate reputation

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    Salla-Maaria LAAKSONEN

    2013-07-01

    Full Text Available In this paper we evaluate the possibilities psychophysiological study of emotions can offer to communication research, main focus being on studies of organizational reputation. We briefly discuss the study of emotion in communication sciences and then describe the experimental protocol for studying reputation and emotions with the psychophysiological methods and offer some empirical results from our first experiments. The results obtained from studies reviewed in this paper show that reputation is at least partly emotional appeal and hence can be measured on an individual level through bodily reactions. Secondly, the results show that the valence of company-related content (e.g., news also has emotional implications and thus consequences. After presenting the studies we discuss our findings and reflect our observations during the research collaboration from two different perspectives: methodological and theoretical.

  2. Do Reputation Systems Undermine Trust? Divergent Effects of Enforcement Type on Generalized Trust and Trustworthiness.

    Science.gov (United States)

    Kuwabara, Ko

    2015-03-01

    Research shows that enforcing cooperation using contracts or tangible sanctions can backfire, undermining people's intrinsic motivation to cooperate: when the enforcement is removed, people are less trusting or trustworthy than when there is no enforcement to begin with. The author examines whether reputation systems have similar consequences for generalized trust and trustworthiness. Using a web-based experiment simulating online market transactions (studies 1 and 2), he shows that reputation systems can reinforce generalized trust and trustworthiness, unlike contractual enforcement or relational enforcement based on repeated interactions. In a survey experiment (study 3), he finds that recalling their eBay feedback scores made participants more trusting and trustworthy. These results are predicated on the diffuse nature of reputational enforcement to reinforce perceptions of trust and trustworthiness. These results have implications for understanding how different forms of governance affect generalized trust and trustworthiness.

  3. A review of higher education image and reputation literature: Knowledge gaps and a research agenda

    Directory of Open Access Journals (Sweden)

    Amaia Lafuente-Ruiz-de-Sabando

    2018-01-01

    Full Text Available Higher education institutions are investing increasing resources in order to achieve favourable perceptions among their stakeholders. However, image and reputation management is a complex issue and how stakeholders perceive universities does not always coincide with the image the latter wish to project. For this reason, in this article we address a review of the literature on higher education image and reputation to identify the main knowledge gaps and establish the research lines that merit deeper examination in the future. The gaps identified highlight the need to improve knowledge about the way perceptions (image and reputation of university institutions are shaped, pinpointing the dimensions or essential aspects that influence their formation and determining whether their degree of influence differs when considering the perspectives of different stakeholders or individuals from different geographical areas. Theoretical propositions related to the identified gaps have been set out.

  4. The path of patient loyalty and the role of doctor reputation.

    Science.gov (United States)

    Torres, Eduardo; Vasquez-Parraga, Arturo Z; Barra, Cristobal

    2009-01-01

    Patient loyalty to doctors is relevant to medical services in which doctor-patient relationships are central and for which competition has increased in recent years. This study aims at understanding the process whereby patients develop loyalty to their doctor and doctor reputation has a moderating role. Based on a randomization of subjects, the study offers and tests an explanation chain representing key variables determining patient loyalty: patient commitment, trust and satisfaction, and doctor reputation. Primary data was collected using a structured questionnaire from a quota sample of regular patients in a large city in South America. The patients most committed to their doctor are more loyal to them. In turn, commitment is determined by patient trust, which is determined by patient satisfaction. Doctor reputation positively influences both patient trust and satisfaction. The explanation chain not only gives an account of how patient loyalty is formed; it also identifies a path health professionals can follow to secure patient loyalty.

  5. Characterizing Economic and Social Properties of Trust and Reputation Systems in P2P Environment

    Institute of Scientific and Technical Information of China (English)

    Yu-Feng Wang; Yoshiaki Hori; Kouichi Sakurai

    2008-01-01

    Considering the fact that P2P (Peer-to-Peer) systems are self-organized and autonomous, social-control mechanism (like trust and reputation) is essential to evaluate the trustworthiness of participating peers and to combat the selfish, dishonest and malicious peer behaviors. So, naturally, we advocate that P2P systems that gradually act as an important information infrastructure should be multi-disciplinary research topic, and reflect certain features of our society. So, from economic and social perspective, this paper designs the incentive-compatible reputation feedback scheme based on well-known economic model, and characterizes the social features of trust network in terms of efficiency and cost. Specifically, our framework has two distinctive purposes: first, from high-level perspective, we argue trust system is a special kind of social network, and an accurate characterization of the structural properties of the network can be of fundamental importance to understand the dynamics of the system. Thus, inspired by the concept of weighted small-world, this paper proposes new measurements to characterize the social properties of trust system, that is, highg lobal and local efficiency, and low cost; then, from relative low-level perspective, we argue that reputation feedback is a special kind of information, and it is not free. So, based on economic model, VCG (Vickrey-Clarke-Grove)-like reputation remuneration mechanism is proposed to stimulate rational peers not only to provide reputation feedback, but truthfully offer feedback. Furthermore, considering that trust and reputation is subjective, we classify the trust into functional trust and referral trust, and extend the referral trust to include two factors: similarity and truthfulness, which can efficiently reduce the trust inference error. The preliminary simulation results show the benefits of our proposal and the emergence of certain social properties in trust network.

  6. Evaluation of Blocking Access to Twitter and Youtube with Regard to the Country’s Reputation

    Directory of Open Access Journals (Sweden)

    Meltem Bostanci

    2014-12-01

    Full Text Available Reputation of states is an important issue in the international arena. Especially today, since individuals and societies also have a say regarding foreign politics, reputation of a country before the international community has become an important variable. In consideration of the Turkish foreign politics under the Justice and Development Party (AKP, it is not hard to see that actually this period has been the period when the most important steps regarding soft power and public diplomacy were taken. However, despite all these efforts, the government’s designation of rather authoritarian methods can be interpreted as concessions regarding foreign policy and the country’s reputation in the international arena for the sake of domestic politics. Primarily the pressure of the AKP government on the traditional media channels and then the pressures on the social media and the internet, which comprise the subject of this study and have recently been intensely witnessed, are among the touchstones of such authoritarianization. In this study, reflections of the Twitter and Youtube ban of the AKP government in late March 2014 on the French press have been analyzed. As is known, access to Twitter was banned on March 21, 2014 and following that, to Youtube on March 27, 2014, then access to both was restored in the following days as a result of the appeals to the courts. However, the said bans were perceived as direct intervention in personal rights and freedoms both domestically and internationally during this period, and the AKP government in particular has left deep marks with respect to Turkey’s reputation. Keywords: Internet, censor, reputation, reputation management, image, loss of image, foreign press, French press.

  7. Data-acquisition system of the reversed field pinch device REPUTE-1

    International Nuclear Information System (INIS)

    Tsuzuki, N.; Aoki, H.; Shinohara, H.; Toyama, H.; Morikawa, J.

    1988-01-01

    The new, compact data-acquisition system of the reversed field pinch device, REPUTE-1, is reported. Its distinctive feature is high flexibility and easy handling. The interface between the computer and measurement devices is CAMAC. The computer and the CAMAC devices are connected to a CAMAC byte serial highway that transmits setup parameters and acquisition data. The computer carries out setup of CAMAC devices and data acquisition automatically by use of CAMAC parameters and the acquisition data base. The maintenance tools for the data base are also provided. The computer system, which consists of a ''TOSBAC DS-600,'' has been in operation for REPUTE-1 since 1985

  8. Modelling the B2C Marketplace: Evaluation of a Reputation Metric for e-Commerce

    Science.gov (United States)

    Gutowska, Anna; Sloane, Andrew

    This paper evaluates recently developed novel and comprehensive reputation metric designed for the distributed multi-agent reputation system for the Business-to-Consumer (B2C) E-commerce applications. To do that an agent-based simulation framework was implemented which models different types of behaviours in the marketplace. The trustworthiness of different types of providers is investigated to establish whether the simulation models behaviour of B2C e-Commerce systems as they are expected to behave in real life.

  9. CORPORATE REPUTATION MEASUREMENT FOR THE PRIVATELY RUN BANKING INDUSTRY IN TAIWAN

    OpenAIRE

    Jui-Kuei Chen; I-Shuo Chen

    2009-01-01

    A corporation’s reputation can impact customer loyalty and behavior (Barich & Kotler, 1991; Nha & Gaston, 2001). It can also increase a firm’s competitive advantage (Hoopes et al., 2003), especially for firms in the service industry (Cretu & Brodie, 2007). More than ever before, people in Taiwan seek to receive high levels of quality service. That is, firms with better corporate reputations have more opportunities to earn a profit from customers. A previous review indicated there is an in...

  10. Familiarity, ambivalence, and firm reputation: is corporate fame a double-edged sword?

    Science.gov (United States)

    Brooks, Margaret E; Highhouse, Scott; Russell, Steven S; Mohr, David C

    2003-10-01

    This research questioned the proposition that corporate familiarity is positively associated with firm reputation. Student images of familiar and unfamiliar Fortune 500 corporations were examined in 4 experiments. The results suggested that, consistent with behavioral decision theory and attitude theory, highly familiar corporations provide information that is more compatible with the tasks of both admiring and condemning than less familiar corporations. Furthermore, the judgment context may determine whether positive or negative judgments are reported about familiar companies. The notion that people can simultaneously hold contradictory images of well-known firms may help to explain the inconsistent findings on the relation between familiarity and reputation.

  11. The Impact of a Pathway College on Reputation and Brand Awareness for Its Affiliated University in Sydney

    Science.gov (United States)

    Brewer, Ann; Zhao, Jingsong

    2010-01-01

    Purpose: The purpose of this paper is to explore the effect that a prospective pathway college affiliated to a large comprehensive university in Sydney may have on the university's reputation. In particular, the association of reputation with preference for a pathway college, brand awareness and the opinion of college brand are examined.…

  12. Does corporate social responsibility put reputation at risk by inviting activist targeting? An empirical test among European SMEs.

    NARCIS (Netherlands)

    Graafland, Johan

    Corporate social responsibility (CSR) is believed to improve a company’s reputation. However,CSR may also put reputation at risk by making the company a more attractive target for activists’campaigns. We test this effect on a sample of 1355 European small and medium-sized enterprises(SMEs). We find

  13. Is Bigger Better? Customer Base Expansion through Word-of-Mouth Reputation

    Science.gov (United States)

    Rob, Rafael; Fishman, Arthur

    2005-01-01

    A model of gradual reputation formation through a process of continuous investment in product quality is developed. We assume that the ability to produce high-quality products requires continuous investment and that as a consequence of informational frictions, such as search costs, information about firms' past performance diffuses only gradually…

  14. Spatiotemporal access model based on reputation for the sensing layer of the IoT.

    Science.gov (United States)

    Guo, Yunchuan; Yin, Lihua; Li, Chao; Qian, Junyan

    2014-01-01

    Access control is a key technology in providing security in the Internet of Things (IoT). The mainstream security approach proposed for the sensing layer of the IoT concentrates only on authentication while ignoring the more general models. Unreliable communications and resource constraints make the traditional access control techniques barely meet the requirements of the sensing layer of the IoT. In this paper, we propose a model that combines space and time with reputation to control access to the information within the sensing layer of the IoT. This model is called spatiotemporal access control based on reputation (STRAC). STRAC uses a lattice-based approach to decrease the size of policy bases. To solve the problem caused by unreliable communications, we propose both nondeterministic authorizations and stochastic authorizations. To more precisely manage the reputation of nodes, we propose two new mechanisms to update the reputation of nodes. These new approaches are the authority-based update mechanism (AUM) and the election-based update mechanism (EUM). We show how the model checker UPPAAL can be used to analyze the spatiotemporal access control model of an application. Finally, we also implement a prototype system to demonstrate the efficiency of our model.

  15. Company performance and reputation risk in state-owned italian listed companies

    Directory of Open Access Journals (Sweden)

    Iacopo Cavallini

    2017-12-01

    Full Text Available The relationship between ownership structure (private vs State-owned and company performance has been deeply analyzed by scholars and practitioners. Prior studies found mixed results about this topic; some scholars demonstrated that private firms perform better than State-Owned Enterprises (SOEs and others came to opposite or undefined results. Further, during the global financial crisis, this topic gained relevance. To our best knowledge, Italian framework suffers of a lack of these studies and, in particular, no ones focused on the level of reputation risk in both SOEs and private firms. Aim of this paper is to analyse the difference in the performance and in the reputation risk between Italian SOEs and private firms. To do so we performed a t-test analysis on a sample of 18 State-owned listed firms and 212 private listed firms. Our empirical results found that SOEs have higher ROE and higher Cash flow/sales, but a lower Tobins’ Q than private firms. Further, no statistically significant differences in the reputation risk have been found; therefore financial analysts do not perceive any difference in the reputation risk between private and SOEs. Our results can help practitioners and policy-makers in making investment decisions and choices about the privatization process

  16. Structural Location and Reputed Influence in State Reading Policy Issue Networks

    Science.gov (United States)

    Young, Tamara V.; Lewis, Wayne D.; Sanders, Marla S.

    2010-01-01

    Using data about collaborative relationships among 109 reading policy actors from four states, this study investigated the extent to which social capital, operationalized as spanning structural holes, predicted a policy actor's reputed influence. Regression analysis showed that after controlling for state, centrality, and government entity, having…

  17. Corporate Social Responsibility Reputation (CSRR) : do companies comply with their raised CSR expectations?

    NARCIS (Netherlands)

    Soppe, A.B.M.; Schauten, M.B.J.; Soppe, J.; Kaymak, U.

    2011-01-01

    This paper develops the concept of Corporate Social Responsibility reputation (CSRR) both theoretically and empirically. The first part examines the literature on CSRR extensively in an attempt to develop both a qualitative and a quantitative interpretation to measure CSRR. The new aspect of this

  18. Impact of Corporate Reputation on Brand Differentiation: An Empirical Study from Iranian Pharmaceutical Companies.

    Science.gov (United States)

    Vahabzadeh, Afshin; Vatanpour, Hossein; Dinarvand, Rasoul; Rajabzadeh, Ali; Salamzadeh, Jamshid; Mohammadzadeh, Mehdi

    2017-01-01

    The influence of company reputation or what is often referred to as corporate reputation on branding strategy and producing intangible asset for different industries has been researched in western countries, but there is a gap for the generalizability of findings to countries out of the United State and Europe. To establish the western researcher's external validity of theories in other countries and to obtain a better understanding of the influences of branding and company reputation on pharmaceutical business markets, the researchers applied this study for Iran, a country in the Middle East. The obtained results using SEM (by P.L.S. 2.0 software) showed a good relationship between value creation and brand differentiation (β =0.360 and t-value = 3.167), between corporate communication and brand differentiation (β = 0.022 and t-value = 3.668), and between strategic resources and brand differentiation (β = 0.289 and t-value = 2.247). This study is a pioneering attempt in Iran to measure the impact of corporate reputation on brand differentiation strategy.

  19. Forward-looking disclosure and corporate reputation as mechanisms to reduce stock return volatility

    Directory of Open Access Journals (Sweden)

    Francisco Bravo

    2016-01-01

    Full Text Available The purpose of this paper is to investigate whether forward-looking disclosures and corporate reputation lead to a reduction in stock return volatility. This study measures financial forward-looking information, by conducting a content analysis of annual reports for a sample of US companies. Since every annual report was manually examined and coded, the study is therefore restricted to the companies listed in Standard and Poor's 100. Results show that financial forward-looking information has significant effects on capital markets. This study contributes to the current literature on voluntary disclosure, by examining the link between the disclosure of financial forward-looking information and stock return volatility. Since stock volatility is linked to information asymmetries and to a higher risk of a company, this analysis implies certain practical implications for both managers and regulators regarding the importance of specific disclosure strategy in capital markets. Moreover, results indicate that forward-looking information disclosed by companies of a higher reputation has a greater effect on stock return volatility. This is the first study that demonstrates that corporate reputation moderates the effects of forward-looking information in capital markets. In addition to the level of disclosed information, the interpretation and the effectiveness of forward-looking information depends on the reputation of a company.

  20. First Impressions and Professor Reputation: Influence on Student Evaluations of Instruction

    Science.gov (United States)

    Buchert, Stephanie; Laws, Eric L.; Apperson, Jennifer M.; Bregman, Norman J.

    2008-01-01

    We examined the effects of professor reputation versus first impressions on student evaluations of instruction. Students in 19 Psychology courses completed course evaluation surveys either before meeting the instructor or 2 weeks into the semester. Both groups then completed the course evaluation again at the end of the semester. Unlike…

  1. Reputation in an online programmer’s market : A peach for the price of a lemon

    NARCIS (Netherlands)

    Snijders, Chris; Weessie, Jeroen

    2008-01-01

    The dominance of eBay as an auction site and the availability of eBay data for research purposes have created the situation in which much of the empirical work about reputation mechanisms takes eBay as its focus. This has disadvantages because the available data are not as close to the actual

  2. Detecting and Mitigating Smart Insider Jamming Attacks in MANETs Using Reputation-Based Coalition Game

    Directory of Open Access Journals (Sweden)

    Ashraf Al Sharah

    2016-01-01

    Full Text Available Security in mobile ad hoc networks (MANETs is challenging due to the ability of adversaries to gather necessary intelligence to launch insider jamming attacks. The solutions to prevent external attacks on MANET are not applicable for defense against insider jamming attacks. There is a need for a formal framework to characterize the information required by adversaries to launch insider jamming attacks. In this paper, we propose a novel reputation-based coalition game in MANETs to detect and mitigate insider jamming attacks. Since there is no centralized controller in MANETs, the nodes rely heavily on availability of transmission rates and a reputation for each individual node in the coalition to detect the presence of internal jamming node. The nodes will form a stable grand coalition in order to make a strategic security defense decision, maintain the grand coalition based on node reputation, and exclude any malicious node based on reputation value. Simulation results show that our approach provides a framework to quantify information needed by adversaries to launch insider attacks. The proposed approach will improve MANET’s defense against insider attacks, while also reducing incorrect classification of legitimate nodes as jammers.

  3. Own-Group Face Recognition Bias: The Effects of Location and Reputation

    Directory of Open Access Journals (Sweden)

    Linlin Yan

    2017-10-01

    Full Text Available In the present study, we examined whether social categorization based on university affiliation can induce an advantage in recognizing faces. Moreover, we investigated how the reputation or location of the university affected face recognition performance using an old/new paradigm. We assigned five different university labels to the faces: participants’ own university and four other universities. Among the four other university labels, we manipulated the academic reputation and geographical location of these universities relative to the participants’ own university. The results showed that an own-group face recognition bias emerged for faces with own-university labels comparing to those with other-university labels. Furthermore, we found a robust own-group face recognition bias only when the other university was located in a different city far away from participants’ own university. Interestingly, we failed to find the influence of university reputation on own-group face recognition bias. These results suggest that categorizing a face as a member of one’s own university is sufficient to enhance recognition accuracy and the location will play a more important role in the effect of social categorization on face recognition than reputation. The results provide insight into the role of motivational factors underlying the university membership in face perception.

  4. Correlates of Student Bachelor of Business Administration Satisfaction and School Reputation Influencing Perceived Market Value

    Science.gov (United States)

    Blau, Gary; Halbert, Terry; Atwater, Craig; Kershner, Ronald; Zuckerman, M. Michael

    2016-01-01

    This study compares correlates of two outcomes: satisfaction with a bachelor of business administration degree, and business school reputation influencing students' perceived market value to potential employers. A sample of 261 graduating business school seniors completed a fall 2014 survey measuring these outcomes and a number of correlates.…

  5. Indirect reciprocity and strategic reputation building in an experimental helping game

    Czech Academy of Sciences Publication Activity Database

    Engelmann, Dirk; Fischbacher, U.

    2009-01-01

    Roč. 67, č. 2 (2009), s. 399-407 ISSN 0899-8256 Institutional research plan: CEZ:AV0Z70850503 Keywords : indirect reciprocity * reputation * experimental economics Subject RIV: AH - Economics Impact factor: 1.239, year: 2009

  6. Effects of apologies and crisis responsibility on corporate and spokesperson reputation

    NARCIS (Netherlands)

    Verhoeven, Joost W.M.; van Hoof, Joris Jasper; ter Keurs, Han; van Vuuren, Hubrecht A.

    2012-01-01

    This study is aimed at the effects of making apologies in a crisis situation and attributed crisis responsibility on corporate- and spokesperson reputation. In a 2 × 2 scenario experiment (spokesperson making apologies versus no apologies; and accidental versus preventable crisis), 84 respondents

  7. Spatiotemporal Access Model Based on Reputation for the Sensing Layer of the IoT

    Directory of Open Access Journals (Sweden)

    Yunchuan Guo

    2014-01-01

    Full Text Available Access control is a key technology in providing security in the Internet of Things (IoT. The mainstream security approach proposed for the sensing layer of the IoT concentrates only on authentication while ignoring the more general models. Unreliable communications and resource constraints make the traditional access control techniques barely meet the requirements of the sensing layer of the IoT. In this paper, we propose a model that combines space and time with reputation to control access to the information within the sensing layer of the IoT. This model is called spatiotemporal access control based on reputation (STRAC. STRAC uses a lattice-based approach to decrease the size of policy bases. To solve the problem caused by unreliable communications, we propose both nondeterministic authorizations and stochastic authorizations. To more precisely manage the reputation of nodes, we propose two new mechanisms to update the reputation of nodes. These new approaches are the authority-based update mechanism (AUM and the election-based update mechanism (EUM. We show how the model checker UPPAAL can be used to analyze the spatiotemporal access control model of an application. Finally, we also implement a prototype system to demonstrate the efficiency of our model.

  8. Collaboration, Reputation, and Ethics in American Academic Life: Hans H. Gerth and C. Wright Mills.

    Science.gov (United States)

    Oakes, Guy; Vidich, Arthur J.

    Using the collaboration between sociologist C. Wright Mills and Hans H. Gerth and their studies of the work of Max Weber as a point of departure for a sustained discussion of academic ethics, this book explores how concealment, secrecy, and deception contribute to the building of academic reputation and how the balance of knowledge and power in a…

  9. Who Deserves My Trust? Cue-Elicited Feedback Negativity Tracks Reputation Learning in Repeated Social Interactions.

    Science.gov (United States)

    Li, Diandian; Meng, Liang; Ma, Qingguo

    2017-01-01

    Trust and trustworthiness contribute to reciprocal behavior and social relationship development. To make better decisions, people need to evaluate others' trustworthiness. They often assess this kind of reputation by learning through repeated social interactions. The present event-related potential (ERP) study explored the reputation learning process in a repeated trust game where subjects made multi-round decisions of investment to different partners. We found that subjects gradually learned to discriminate trustworthy partners from untrustworthy ones based on how often their partners reciprocated the investment, which was indicated by their own investment decisions. Besides, electrophysiological data showed that the faces of the untrustworthy partners induced larger feedback negativity (FN) amplitude than those of the trustworthy partners, but only in the late phase of the game. The ERP results corresponded with the behavioral pattern and revealed that the learned trustworthiness differentiation was coded by the cue-elicited FN component. Consistent with previous research, our findings suggest that the anterior cue-elicited FN reflects the reputation appraisal and tracks the reputation learning process in social interactions.

  10. Reputation offsets trust judgments based on social biases among Airbnb users.

    Science.gov (United States)

    Abrahao, Bruno; Parigi, Paolo; Gupta, Alok; Cook, Karen S

    2017-09-12

    To provide social exchange on a global level, sharing-economy companies leverage interpersonal trust between their members on a scale unimaginable even a few years ago. A challenge to this mission is the presence of social biases among a large heterogeneous and independent population of users, a factor that hinders the growth of these services. We investigate whether and to what extent a sharing-economy platform can design artificially engineered features, such as reputation systems, to override people's natural tendency to base judgments of trustworthiness on social biases. We focus on the common tendency to trust others who are similar (i.e., homophily) as a source of bias. We test this argument through an online experiment with 8,906 users of Airbnb, a leading hospitality company in the sharing economy. The experiment is based on an interpersonal investment game, in which we vary the characteristics of recipients to study trust through the interplay between homophily and reputation. Our findings show that reputation systems can significantly increase the trust between dissimilar users and that risk aversion has an inverse relationship with trust given high reputation. We also present evidence that our experimental findings are confirmed by analyses of 1 million actual hospitality interactions among users of Airbnb.

  11. Who Deserves My Trust? Cue-Elicited Feedback Negativity Tracks Reputation Learning in Repeated Social Interactions

    Directory of Open Access Journals (Sweden)

    Diandian Li

    2017-06-01

    Full Text Available Trust and trustworthiness contribute to reciprocal behavior and social relationship development. To make better decisions, people need to evaluate others’ trustworthiness. They often assess this kind of reputation by learning through repeated social interactions. The present event-related potential (ERP study explored the reputation learning process in a repeated trust game where subjects made multi-round decisions of investment to different partners. We found that subjects gradually learned to discriminate trustworthy partners from untrustworthy ones based on how often their partners reciprocated the investment, which was indicated by their own investment decisions. Besides, electrophysiological data showed that the faces of the untrustworthy partners induced larger feedback negativity (FN amplitude than those of the trustworthy partners, but only in the late phase of the game. The ERP results corresponded with the behavioral pattern and revealed that the learned trustworthiness differentiation was coded by the cue-elicited FN component. Consistent with previous research, our findings suggest that the anterior cue-elicited FN reflects the reputation appraisal and tracks the reputation learning process in social interactions.

  12. Young Children with a Positive Reputation to Maintain Are Less Likely to Cheat

    Science.gov (United States)

    Fu, Genyue; Heyman, Gail D.; Qian, Miao; Guo, Tengfei; Lee, Kang

    2016-01-01

    The present study examined whether having a positive reputation to maintain makes young children less likely to cheat. Cheating was assessed through a temptation resistance paradigm in which participants were instructed not to cheat in a guessing game. Across three studies (total N = 361), preschool-aged participants were randomly assigned to…

  13. The Role of Social Media in Corporate Reputation Management – The Results of the Polish Enterprises

    Directory of Open Access Journals (Sweden)

    Szwajca Danuta

    2017-02-01

    Full Text Available The exponential growth of the Internet and social media (SM in the recent years has contributed to changing the communication environment in which stakeholders as their users may post and distribute their opinions about the company and its products. This generates a number of potential threats to the image and reputation of both people and organizations. Companies cannot ignore this fact and should use SM not only as an additional communication marketing channel but also in a broader context - as a tool to build and protect their reputation. This article aims to identify the extent and directions of the use of SM in the activities of companies operating on the Polish market in the area of reputation management. The results of research showed that Polish companies recognize the potential of SM and try to apply them in their marketing efforts. In the approach to the SM as a communication channel, the traditional way of thinking dominates, in which they are treated as just another promotional tool used by two departments: marketing and public relations (PR. This way of using SM is not integrated and does not allow effective building and protecting reputation in the Internet environment. To achieve this goal, the following research methods were used: critical analysis of literature and analysis of secondary sources in a form of report from the research conducted by various national and foreign research centers.

  14. Being Highly Internationalised Strengthens Your Reputation: An Empirical Investigation of Top Higher Education Institutions

    Science.gov (United States)

    Delgado-Márquez, Blanca L.; Escudero-Torres, M. Ángeles; Hurtado-Torres, Nuria E.

    2013-01-01

    In an educational context characterised by globalisation, reputation constitutes a crucial issue for today's higher education institutions. Internationalisation of higher education is often seen as a potential response to globalisation and, consequently, higher education has become increasingly internationalised during the past decade. In…

  15. Impact of Corporate Reputation on Brand Differentiation: An Empirical Study from Iranian Pharmaceutical Companies

    Science.gov (United States)

    vahabzadeh, Afshin; vatanpour, Hossein; dinarvand, Rasoul; rajabzadeh, Ali; salamzadeh, Jamshid; mohammadzadeh, Mehdi

    2017-01-01

    The influence of company reputation or what is often referred to as corporate reputation on branding strategy and producing intangible asset for different industries has been researched in western countries, but there is a gap for the generalizability of findings to countries out of the United State and Europe. To establish the western researcher’s external validity of theories in other countries and to obtain a better understanding of the influences of branding and company reputation on pharmaceutical business markets, the researchers applied this study for Iran, a country in the Middle East. The obtained results using SEM (by P.L.S. 2.0 software) showed a good relationship between value creation and brand differentiation (β =0.360 and t-value = 3.167), between corporate communication and brand differentiation (β = 0.022 and t-value = 3.668), and between strategic resources and brand differentiation (β = 0.289 and t-value = 2.247). This study is a pioneering attempt in Iran to measure the impact of corporate reputation on brand differentiation strategy. PMID:29552075

  16. Consumption-based learning about brand quality : Essays on how private labels share and borrow reputation

    NARCIS (Netherlands)

    Szymanowski, M.G.

    2009-01-01

    CONSUMPTION-BASED LEARNING ABOUT BRAND QUALITY: ESSAYS ON HOW PRIVATE LABELS SHARE AND BORROW REPUTATION is a collection of essays exploring the process of consumer cross-brand learning in the context of brands belonging to retailers: the so-called private labels. Private labels have gradually grown

  17. CSR and skepticism: the influence of fit and reputation on skepticism towards CSR communications

    NARCIS (Netherlands)

    Elving, W.J.L.; Bech-Larsen, T.; Frandsen, F.

    2010-01-01

    PURPOSE Consumers tend to be skeptic sometimes towards CSR outlets or communication of companies. In this experiment we tested the influence of fit and reputation on consumer skepticism when confronted with a Cause Related Marketing advertisement. DESIGN In a two (Fit versus no Fit) by three (bad

  18. Political instability and the ability of local government to respond to reputational threats in unison

    DEFF Research Database (Denmark)

    Grøn, Caroline Louise Howard; Salomonsen, Heidi Houlberg

    2017-01-01

    This article investigates whether local governments are able to act in a unified manner when responding to reputational threats posed by negative media coverage. Based on an argument that local governments facing political instability are less able to perform in unison, the article investigates a...

  19. TULUNGAN: A Consensus-Independent Reputation System for Collaborative Web Filtering Systems

    Directory of Open Access Journals (Sweden)

    Alexis V. Pantola

    2011-12-01

    Full Text Available Web filtering systems allow or prohibit access to websites based on categories (e.g., pornography,violence, sports, etc.. Categorization of websites can be done automatically or manually. Automaticcategorization is prone to under- and over-blocking. On the other hand, manual approach is typicallyperformed by a limited number of people making it not scalable.Collaborative web filtering systems, a variation of manual categorization, allow anyone to categorizewebsites in order to determine which domain these sites belong (e.g., pornography, violence, sports,etc.. This attempts to solve the scalability issue of the typical manual method.The approach offered by collaborative web filtering relies heavily on the contribution of users in orderto make the system scalable and less prone to errors. However, its success is greatly dependent on usercooperation. To promote cooperation, reputation system can be used in web filtering.A previous study called Rater-Rating promotes cooperation and explores the use of a user-drivenreputation system that measures both the contributor and rater reputation of users of a collaborative websystem. However, Rater-Rating is consensus dependent. If the number of malicious users are more thantheir good counterparts, the reputation system can be defeated. In other words, the system canmistakenly give malicious users a high reputation value.This study discusses a reputation system called Tulungan that is consensus-independent. It can detectthe presence of malicious users even if the number of their good counterparts are fewer. A simulationresult that compares the effectiveness of Tulungan relative to Rater-Rating is presented in this paper.The simulation shows that Tulungan is still effective even with 25% good users while Rater-Ratingrequires at least 50% good users to be effective.

  20. Comparing writing style feature-based classification methods for estimating user reputations in social media.

    Science.gov (United States)

    Suh, Jong Hwan

    2016-01-01

    In recent years, the anonymous nature of the Internet has made it difficult to detect manipulated user reputations in social media, as well as to ensure the qualities of users and their posts. To deal with this, this study designs and examines an automatic approach that adopts writing style features to estimate user reputations in social media. Under varying ways of defining Good and Bad classes of user reputations based on the collected data, it evaluates the classification performance of the state-of-art methods: four writing style features, i.e. lexical, syntactic, structural, and content-specific, and eight classification techniques, i.e. four base learners-C4.5, Neural Network (NN), Support Vector Machine (SVM), and Naïve Bayes (NB)-and four Random Subspace (RS) ensemble methods based on the four base learners. When South Korea's Web forum, Daum Agora, was selected as a test bed, the experimental results show that the configuration of the full feature set containing content-specific features and RS-SVM combining RS and SVM gives the best accuracy for classification if the test bed poster reputations are segmented strictly into Good and Bad classes by portfolio approach. Pairwise t tests on accuracy confirm two expectations coming from the literature reviews: first, the feature set adding content-specific features outperform the others; second, ensemble learning methods are more viable than base learners. Moreover, among the four ways on defining the classes of user reputations, i.e. like, dislike, sum, and portfolio, the results show that the portfolio approach gives the highest accuracy.

  1. Ingroup favoritism and intergroup cooperation under indirect reciprocity based on group reputation.

    Science.gov (United States)

    Masuda, Naoki

    2012-10-21

    Indirect reciprocity in which players cooperate with unacquainted other players having good reputations is a mechanism for cooperation in relatively large populations subjected to social dilemma situations. When the population has group structure, as is often found in social networks, players in experiments are considered to show behavior that deviates from existing theoretical models of indirect reciprocity. First, players often show ingroup favoritism (i.e., cooperation only within the group) rather than full cooperation (i.e., cooperation within and across groups), even though the latter is Pareto efficient. Second, in general, humans approximate outgroup members' personal characteristics, presumably including the reputation used for indirect reciprocity, by a single value attached to the group. Humans use such a stereotypic approximation, a phenomenon known as outgroup homogeneity in social psychology. I propose a model of indirect reciprocity in populations with group structure to examine the possibility of ingroup favoritism and full cooperation. In accordance with outgroup homogeneity, I assume that players approximate outgroup members' personal reputations by a single reputation value attached to the group. I show that ingroup favoritism and full cooperation are stable under different social norms (i.e., rules for assigning reputations) such that they do not coexist in a single model. If players are forced to consistently use the same social norm for assessing different types of interactions (i.e., ingroup versus outgroup interactions), only full cooperation survives. The discovered mechanism is distinct from any form of group selection. The results also suggest potential methods for reducing ingroup bias to shift the equilibrium from ingroup favoritism to full cooperation. Copyright © 2012 Elsevier Ltd. All rights reserved.

  2. Nucleus accumbens response to gains in reputation for the self relative to gains for others predicts social media use

    Directory of Open Access Journals (Sweden)

    Dar eMeshi

    2013-08-01

    Full Text Available Our reputation is important to us; we’ve experienced natural selection to care about our reputation. Recently, the neural processing of gains in reputation (positive social feedback concerning one’s character has been shown to occur in the human ventral striatum. It is still unclear, however, how individual differences in the processing of gains in reputation may lead to individual differences in real-world behavior. For example, in the real-world, one way that people currently maintain their reputation is by using social media websites, like Facebook. Furthermore, Facebook use consists of a social comparison component, where users observe others’ behavior and can compare it to their own. Therefore, we hypothesized a relationship between the way the brain processes specifically self-relevant gains in reputation and one’s degree of Facebook use. We recorded functional neuroimaging data while participants received gains in reputation, observed the gains in reputation of another person, or received monetary reward. We demonstrate that across participants, when responding to gains in reputation for the self, relative to observing gains for others, reward-related activity in the left nucleus accumbens predicts Facebook use. However, nucleus accumbens activity in response to monetary reward did not predict Facebook use. Finally, a control step-wise regression analysis showed that Facebook use primarily explains our results in the nucleus accumbens. Overall, our results demonstrate how individual sensitivity of the nucleus accumbens to the receipt of self-relevant social information leads to differences in real-world behavior.

  3. Strategi Reputation Marketing untuk Mendapatkan Awareness Khalayak Radio (Studi Kasus: 97.5 Fm Motion Radio Jakarta

    Directory of Open Access Journals (Sweden)

    Anathasia Citra

    2013-04-01

    Full Text Available The research aims to know the implication of reputation marketing strategy in Broadcast Media Management, how the Reputation Marketing impacts the improvement of Audience awareness. This is a descriptive research using qualitative approach with the methodology of observant participatory. The result is that Reputation Marketing is essential to be conducted specially in new radio station to get attention of audiences. As the result, its increasing the awareness of the radio station and benefit for the radio station is because the increase of the numbers of advertisers.  

  4. Familiarity with interest breeds gossip: contributions of emotion, expectation, and reputation.

    Science.gov (United States)

    Yao, Bo; Scott, Graham G; McAleer, Phil; O'Donnell, Patrick J; Sereno, Sara C

    2014-01-01

    Although gossip serves several important social functions, it has relatively infrequently been the topic of systematic investigation. In two experiments, we advance a cognitive-informational approach to gossip. Specifically, we sought to determine which informational components engender gossip. In Experiment 1, participants read brief passages about other people and indicated their likelihood to share this information. We manipulated target familiarity (celebrity, non-celebrity) and story interest (interesting, boring). While participants were more likely to gossip about celebrity than non-celebrity targets and interesting than boring stories, they were even more likely to gossip about celebrity targets embedded within interesting stories. In Experiment 2, we additionally probed participants' reactions to the stories concerning emotion, expectation, and reputation information conveyed. Analyses showed that while such information partially mediated target familiarity and story interest effects, only expectation and reputation accounted for the interactive pattern of gossip behavior. Our findings provide novel insights into the essential components and processing mechanisms of gossip.

  5. Antecedents of Corporate Reputation in the Hotel Industry: The Moderating Role of Transparency

    Directory of Open Access Journals (Sweden)

    Sung-Bum Kim

    2017-06-01

    Full Text Available In this study, we developed a theoretical framework in which corporate social responsibility, corporate ability, customer trust and satisfaction, and corporate reputation by considering the influence of transparency as a moderator. The proposed hypotheses were empirically tested using data collected from 487 U.S. consumers via structural equation modeling. The results indicated that perceived corporate social responsibility and corporate ability significantly affected overall customer satisfaction and trust. In turn, customer trust and satisfaction have positive effects on perceptions about corporate reputation. Lastly, this study found that transparency as a significant moderator. This research will contribute to the development of a robust and comprehensive theoretical model that integrates existing frameworks and concepts within the hotel industry.

  6. Public opinion, risk to reputation: The essentials of societal corporate governance?

    Directory of Open Access Journals (Sweden)

    Catherine Malecki

    2012-12-01

    Full Text Available Research Question/Issue: This paper will examine the role of reputation regarding corporate governance in terms of performance, risk control and the possible role of legislature or behaviors in this field (in particular with regards to the recent Green Paper “Companies in the EU: a management of governance”, COM (2011 164 final, of the 5th April 2011, of the European Commission. Research Findings/Insights: Image, reputation, positive or negative opinion, notoriety of the companies and their managers are regarded as an element of their performance. It is accepted that public opinion, inherently linked to the reputation risk is an essential element of corporate governance. Regarding the need of a long term matter, particularly after the financial crisis, a short period of time is enough to transform a positive public opinion into a negative one. In addition, the assessment of public opinion is complex. Everyone can freely form an “opinion”. The opinion may be private and public. Public opinion refers to society, to citizens and to the people. Its classic means of expression are freedom of the press and freedom of speech. This question is particularly crucial regarding the role of the companies to the “society” as recently defined by the Communication from the Commission to the European Parliament, the Council, the European Economic and Social Committee and the committee of the Regions, A renewed EU strategy 2011-14 for Corporate Social Responsibility, the European Commission and the European Parliament (Brussels, 25.10.2011 COM (2011 681 final. Theoretical/Academic Implications: How to manage good corporate governance reputation ?As from 1979, the Anglo-Saxon doctrine has acutely highlighted the role of reputation risk regarding corporate governance but what is the situation within the EU? Has legislature, in Europe (and for example, in France, sufficiently acknowledged the concept of reputation risk control? – A long term period

  7. A Model for Real-Time Data Reputation Via Cyber Telemetry

    Science.gov (United States)

    2016-06-01

    methodology which focuses on iterative cycles, known as sprints, to produce the capabilities of the system. Traditional waterfall models do not allow for...NAVAL POSTGRADUATE SCHOOL MONTEREY, CALIFORNIA THESIS Approved for public release; distribution is unlimited A MODEL FOR REAL...Master’s Thesis 4. TITLE AND SUBTITLE A MODEL FOR REAL-TIME DATA REPUTATION VIA CYBER TELEMETRY 5. FUNDING NUMBERS 6. AUTHOR(S) Beau M

  8. Influence of innovation capability and customer experience on\\ud reputation and loyalty

    OpenAIRE

    Foroudi, Pantea; Jin, Zhongqi; Gupta, Suraksha; Melewar, T. C.; Foroudi, Mohammad

    2016-01-01

    This research employs complexity theory to understand the effect of innovation capability and customer experience on reputation and loyalty. In addition, it aims to investigate the contribution of consumer demographics to such relationships. To this end, this paper recognizes effective and intellectual experiences as key elements of customer experience to propose a conceptual framework with research propositions. To examine the research propositions, this study used confirmatory factor analys...

  9. Effects of corporate social responsibility on brand reputation and brand identification with children

    OpenAIRE

    Pais, Madalena Sofia Sarmento de Figueiroa-Rêgo

    2012-01-01

    A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics This study aims to understand children‟s perceptions of Corporate Social Responsibility (CSR) initiatives and its effect on the brand, namely Reputation and Identification. Moreover, it analyzes if the use of Cartoons helps to increase these effects. Differences among gender, age and social class, will also be considered. 292 children fro...

  10. Using Reputation Systems and Non-Deterministic Routing to Secure Wireless Sensor Networks

    Directory of Open Access Journals (Sweden)

    Juan-Mariano de Goyeneche

    2009-05-01

    Full Text Available Security in wireless sensor networks is difficult to achieve because of the resource limitations of the sensor nodes. We propose a trust-based decision framework for wireless sensor networks coupled with a non-deterministic routing protocol. Both provide a mechanism to effectively detect and confine common attacks, and, unlike previous approaches, allow bad reputation feedback to the network. This approach has been extensively simulated, obtaining good results, even for unrealistically complex attack scenarios.

  11. The Reputation Crisis: Risk Management Based Logical Framework to the Corporate Sustainability

    OpenAIRE

    Yilmaz, Ayse Kucuk; Kucuk, Ferziye

    2010-01-01

    Risk is a constituent part of both the business and the society in which we survive. Reputation is valuable assest for corporates in sustainable way. Integrating risk management with strategy-setting, such as an enterprise risk management (ERM) approach, helps an organization manage its risks to protect and enhance enterprise value in three ways. First, it helps to establish sustainable competitive advantage. Second, it optimizes the cost of managing risk. Third, it helps management improve b...

  12. Aberrant reward center response to partner reputation during a social exchange game in generalized social phobia.

    Science.gov (United States)

    Sripada, Chandra; Angstadt, Michael; Liberzon, Israel; McCabe, Kevin; Phan, K Luan

    2013-04-01

    Generalized social anxiety disorder (GSAD) is characterized by excessive fear of public scrutiny and reticence in social engagement. Previous studies have probed the neural basis of GSAD often using static, noninteractive stimuli (e.g., face photographs) and have identified dysfunction in fear circuitry. We sought to investigate brain-based dysfunction in GSAD during more real-world, dynamic social interactions, focusing on the role of reward-related regions that are implicated in social decision-making. Thirty-six healthy individuals (healthy control [HC]) and 36 individuals with GSAD underwent functional magnetic resonance imaging (fMRI) scanning while participating in a behavioral economic game ("Trust Game") involving iterative exchanges with fictive partners who acquire differential reputations for reciprocity. We investigated brain responses to reciprocation of trust in one's social partner, and how these brain responses are modulated by partner reputation for repayment. In both HC and GSAD, receipt of reciprocity robustly engaged ventral striatum, a region implicated in reward. In HC, striatal responses to reciprocity were specific to partners who have consistently returned the investment ("cooperative partners"), and were absent for partners who lack a cooperative reputation. In GSAD, modulation of striatal responses by partner reputation was absent. Social anxiety severity predicted diminished responses to cooperative partners. These results suggest abnormalities in GSAD in reward-related striatal mechanisms that may be important for the initiation, valuation, and maintenance of cooperative social relationships. Moreover, this study demonstrates that dynamic, interactive task paradigms derived from economics can help illuminate novel mechanisms of pathology in psychiatric illnesses in which social dysfunction is a cardinal feature. © 2013 Wiley Periodicals, Inc.

  13. Exploring Consumer Associations between Corporate Reputation, Corporate Sustainability and Product Attributes within Utilitarian Market Contexts

    OpenAIRE

    Garry, Tony; Harwood, Tracy

    2016-01-01

    Much of the extant literature proposes that contemporary motivated consumers assess, evaluate and differentiate firms based not only on their corporate reputation (CR), but also on their corporate sustainability (CS) strategy. However, research that examines the interrelationship and cognitive associations between CR, CS strategy and a firm’s product attributes among consumer stakeholders remains scant. To address this gap, we take a holistic perspective that draws on pertinent literature to ...

  14. Time inconsistency and reputation in monetary policy: a strategic model in continuous time

    OpenAIRE

    Li, Jingyuan; Tian, Guoqiang

    2005-01-01

    This article develops a model to examine the equilibrium behavior of the time inconsistency problem in a continuous time economy with stochastic and endogenized dis- tortion. First, the authors introduce the notion of sequentially rational equilibrium, and show that the time inconsistency problem may be solved with trigger reputation strategies for stochastic setting. The conditions for the existence of sequentially rational equilibrium are provided. Then, the concept of sequen...

  15. Destination reputation in online media: Covered topics and perceived online dominant opinion

    OpenAIRE

    Marchiori, Elena; Cantoni, Lorenzo

    2013-01-01

    Context: Online public opinions using various forms of social media are generating challenges for the tourism industry, which is intrinsically a “reputation-dependent” domain. Electronic-word-of-mouth (eWOM) has forced destination managers to rethink branding strategies, suggesting a shift from an architecture brand perspective to a live context perspective where travel markets are considered to be conversations and the monitoring of online conversations constitutes the first phase of ...

  16. Intellectual capital and relational capital: The role of sustainability in developing corporate reputation

    OpenAIRE

    Patricia Martínez García de Leaniz; Ignacio Rodríguez del Bosque

    2013-01-01

    Purpose: Intellectual capital offers a potential source of sustainable competitive advantage and is believed to be the source from which economic growth may sprout. However, not many papers analyze the effect of sustainability in the elements involving intellectual capital. This paper seeks to highlight the key role played by corporate sustainability on corporate reputation as one of the key components of relational capital based on the knowledge-based theory.Design/methodology/approach: Auth...

  17. The Blockchain and Kudos: A Distributed System for Educational Record, Reputation and Reward

    OpenAIRE

    Sharples, Mike; Domingue, John

    2016-01-01

    The ‘blockchain’ is the core mechanism for the Bitcoin digital payment system. It embraces a set of inter-related technologies: the blockchain itself as a distributed record of digital events, the distributed consensus method to agree whether a new block is legitimate, automated smart contracts, and the data structure associated with each block. We propose a permanent distributed record of intellectual effort and associated reputational reward, based on the blockchain that instantiates and de...

  18. Pengaruh Service Quality Terhadap Competitive Advantage Melalui Student Loyalty Dan University Reputation Sebagai Variabel Intervening

    OpenAIRE

    Kevin, Kristianto

    2015-01-01

    This study is aims to examine the effect of service quality to competitive advantage with student loyalty and university reputation as intervening variables. Data that used in this study are primary data. This study use students from 6 private universities in Surabaya as samples with purposive sampling method. Hypotheses in this study is analyzed using structural equation model (SEM) with SmartPLS 2.0. The result revealed that, service quality significantly affect competitive advantage direct...

  19. Communication Strategies of the Chinese Dairy Industry Manufacturers to Rebuild Reputation and Maintain a Quality Relationship

    Directory of Open Access Journals (Sweden)

    Dashi Zhang

    2013-10-01

    Full Text Available After the Sanlu tainted milk powder crisis in China in 2008, the entire powdered milk manufacturing industry, and in many ways the food industry as a whole, faced a crisis of reputation and consumer confidence. Through a study of the organisation and public relationships of dairy companies, the crisis communication strategies they used, and how they cultivated relationships, this paper explores how companies within the milk industry rebuilt their reputations to a point where customers and other key elements of the public once again felt confident about their products. This study explores the organisation­-public relationships (OPRs cultivation strategies of the dairy companies and the communication strategies they used to rebuild the industry's reputation after the Sanlu crisis. The author interviewed dairy company personnel and consumers in China (N=18 and conducted secondary document research. The communication strategies that dairy companies used to maintain their relationship with the public are analysed. This study develops the theory of relationship management and provides suggestions for other companies to utilise should they face an industry crisis in the future. The cultivation strategies the dairy companies use to maintain their relationship with the public is hard to separate from communication strategy employed after the crisis.

  20. Non-financial reports, anti-corruption performance and corporate reputation

    Directory of Open Access Journals (Sweden)

    Maider Aldaz

    2015-12-01

    Full Text Available Objective – This paper analyzes whether the anti-corruption reporting practices of the companies are a reflection of adequate anti-corruption systems put in place by companies, or whether the disclosure is merely a tool for companies to improve their reputation and thus maintain their legitimacy. Design/methodology/approach – We apply the PLS method to the collected data in a content analysis of the sustainability reports of 31 companies within the Ibex 35 in December 2008. Theoretical foundation – In the analysis, we use both the legitimacy theory and the stakeholder theory, because we consider them as complementary theories and consistent with our approach. Findings – The results show that regarding the corruption issue there is a negative relationship between disclosure and performance, that is, companies with poor performance disclose more. On the other hand, the results reflect the existence of a positive relationship between disclosure and reputation, i.e. report information to interested parties enhances the perception of stakeholders about the company. This finding could be justified by the above two theories. However, we can’t conclude that companies with good performance disclose information to key stakeholders in order to strengthen relations, as stated by the stakeholder theory. Practical implications – this study provides evidence of how companies use non-financial reporting-specifically anti-corruption data- to improve corporate reputation. It is also noted that reporting practices not necessarily have to be in accordance with the actual anti-corruption practices of firms.

  1. A Multi-Attribute Pheromone Ant Secure Routing Algorithm Based on Reputation Value for Sensor Networks

    Directory of Open Access Journals (Sweden)

    Lin Zhang

    2017-03-01

    Full Text Available With the development of wireless sensor networks, certain network problems have become more prominent, such as limited node resources, low data transmission security, and short network life cycles. To solve these problems effectively, it is important to design an efficient and trusted secure routing algorithm for wireless sensor networks. Traditional ant-colony optimization algorithms exhibit only local convergence, without considering the residual energy of the nodes and many other problems. This paper introduces a multi-attribute pheromone ant secure routing algorithm based on reputation value (MPASR. This algorithm can reduce the energy consumption of a network and improve the reliability of the nodes’ reputations by filtering nodes with higher coincidence rates and improving the method used to update the nodes’ communication behaviors. At the same time, the node reputation value, the residual node energy and the transmission delay are combined to formulate a synthetic pheromone that is used in the formula for calculating the random proportion rule in traditional ant-colony optimization to select the optimal data transmission path. Simulation results show that the improved algorithm can increase both the security of data transmission and the quality of routing service.

  2. A Multi-Attribute Pheromone Ant Secure Routing Algorithm Based on Reputation Value for Sensor Networks

    Science.gov (United States)

    Zhang, Lin; Yin, Na; Fu, Xiong; Lin, Qiaomin; Wang, Ruchuan

    2017-01-01

    With the development of wireless sensor networks, certain network problems have become more prominent, such as limited node resources, low data transmission security, and short network life cycles. To solve these problems effectively, it is important to design an efficient and trusted secure routing algorithm for wireless sensor networks. Traditional ant-colony optimization algorithms exhibit only local convergence, without considering the residual energy of the nodes and many other problems. This paper introduces a multi-attribute pheromone ant secure routing algorithm based on reputation value (MPASR). This algorithm can reduce the energy consumption of a network and improve the reliability of the nodes’ reputations by filtering nodes with higher coincidence rates and improving the method used to update the nodes’ communication behaviors. At the same time, the node reputation value, the residual node energy and the transmission delay are combined to formulate a synthetic pheromone that is used in the formula for calculating the random proportion rule in traditional ant-colony optimization to select the optimal data transmission path. Simulation results show that the improved algorithm can increase both the security of data transmission and the quality of routing service. PMID:28282894

  3. Are country reputations for good and bad leadership on AIDS deserved? An exploratory quantitative analysis.

    Science.gov (United States)

    Nattrass, Nicoli

    2008-12-01

    Some countries (e.g. Brazil) have good reputations on AIDS policy, whereas others, (notably South Africa) have been criticized for inadequate leadership. Cross-country regression analysis reveals that these 'poster children' for AIDS leadership have indeed performed better or worse than expected given their economic and institutional constraints and the demographic and health challenges facing them. Regressions were run on HAART coverage (number on highly active antiretroviral therapy as percentage of total need) and MTCTP coverage (pregnant HIV+ women accessing mother-to-child-transmission prevention services as percentage of total need). Brazil, Cambodia, Thailand and Uganda (all of whom have established reputations for good leadership on AIDS performed consistently better than expected-as did Burkina-Faso, Suriname, Paraguay Costa Rica, Mali and Namibia. South Africa, which has the worst reputation for AIDS leadership, performed significantly below expectations-as did Uruguay and Trinidad and Tobago. The paper thus confirms much of the conventional wisdom on AIDS leadership at country level and suggests new areas for research.

  4. IRLT: Integrating Reputation and Local Trust for Trustworthy Service Recommendation in Service-Oriented Social Networks.

    Directory of Open Access Journals (Sweden)

    Zhiquan Liu

    Full Text Available With the prevalence of Social Networks (SNs and services, plenty of trust models for Trustworthy Service Recommendation (TSR in Service-oriented SNs (S-SNs have been proposed. The reputation-based schemes usually do not contain user preferences and are vulnerable to unfair rating attacks. Meanwhile, the local trust-based schemes generally have low reliability or even fail to work when the trust path is too long or does not exist. Thus it is beneficial to integrate them for TSR in S-SNs. This work improves the state-of-the-art Combining Global and Local Trust (CGLT scheme and proposes a novel Integrating Reputation and Local Trust (IRLT model which mainly includes four modules, namely Service Recommendation Interface (SRI module, Local Trust-based Trust Evaluation (LTTE module, Reputation-based Trust Evaluation (RTE module and Aggregation Trust Evaluation (ATE module. Besides, a synthetic S-SN based on the famous Advogato dataset is deployed and the well-known Discount Cumulative Gain (DCG metric is employed to measure the service recommendation performance of our IRLT model with comparing to that of the excellent CGLT model. The results illustrate that our IRLT model is slightly superior to the CGLT model in honest environment and significantly outperforms the CGLT model in terms of the robustness against unfair rating attacks.

  5. IRLT: Integrating Reputation and Local Trust for Trustworthy Service Recommendation in Service-Oriented Social Networks.

    Science.gov (United States)

    Liu, Zhiquan; Ma, Jianfeng; Jiang, Zhongyuan; Miao, Yinbin; Gao, Cong

    2016-01-01

    With the prevalence of Social Networks (SNs) and services, plenty of trust models for Trustworthy Service Recommendation (TSR) in Service-oriented SNs (S-SNs) have been proposed. The reputation-based schemes usually do not contain user preferences and are vulnerable to unfair rating attacks. Meanwhile, the local trust-based schemes generally have low reliability or even fail to work when the trust path is too long or does not exist. Thus it is beneficial to integrate them for TSR in S-SNs. This work improves the state-of-the-art Combining Global and Local Trust (CGLT) scheme and proposes a novel Integrating Reputation and Local Trust (IRLT) model which mainly includes four modules, namely Service Recommendation Interface (SRI) module, Local Trust-based Trust Evaluation (LTTE) module, Reputation-based Trust Evaluation (RTE) module and Aggregation Trust Evaluation (ATE) module. Besides, a synthetic S-SN based on the famous Advogato dataset is deployed and the well-known Discount Cumulative Gain (DCG) metric is employed to measure the service recommendation performance of our IRLT model with comparing to that of the excellent CGLT model. The results illustrate that our IRLT model is slightly superior to the CGLT model in honest environment and significantly outperforms the CGLT model in terms of the robustness against unfair rating attacks.

  6. Children-Engaging Social and Environmental Initiatives as Determinants of Corporate Reputation

    Directory of Open Access Journals (Sweden)

    Ingrida Smaiziene

    2016-02-01

    Full Text Available Objective:  The paper aims to explore children-engaging social and green initiatives as determinants of corporate reputation.  Research Design & Methods: The research data were collected by means of a consumer survey (n=354 in Lithuania. During the research, consumers’ perception and attitudes towards companies which take children-engaging social and environmental initiatives were surveyed. Findings: The research findings indicate that consumers tend to agree that companies implementing children-engaging CSR initiatives contribute to the development of children as responsible citizens. However, consumers have a different attitude towards companies which implement children-engaging environmental initiatives and companies which take children-engaging social initiatives.  Implications & Recommendations: The research results suggest that consumers form opinions about the company not only by assessing the company’s behaviour towards them, but also by assessing the corporate performance targeted at children. Therefore, companies should consider children-engaging CSR as determinants of corporate reputation. Contribution & Value Added: The paper provides some empirical evidence on how CSR practices targeted at children may affect corporate reputation.

  7. Determinants of reputation of leading Spanish financial institutions among their customers in a context of economic crisis

    Directory of Open Access Journals (Sweden)

    Belén Ruiz

    2014-10-01

    Full Text Available This paper develops a bank reputation model, in an environment of economic crisis specifically marked by the nationalization of Bankia and the offer of financial rescue from the Eurogroup to Spain. From a study among four hundred bank customers, an index is developed reflecting the new configuration of reputation of the leading Spanish financial institutions and its effect on the behavior of the consumer. The conclusions of this research show that, in an environment where the financial system has been identified as the main cause of the new socioeconomic landscape, banks should focus their reputation strategies to convey reliability and to reinforce the leadership of their managers, paying special attention to consumer satisfaction and trust in order to achieve the maximum optimization of their reputation resources.

  8. THE IMPACTS OF CORPORATE REPUTATION AND SERVICE QUALITY ON CUSTOMER SATISFACTION: A RESEARCH AT SHOPPING MALLS IN ISTANBUL

    Directory of Open Access Journals (Sweden)

    Adnan Duygun

    2016-08-01

    Full Text Available Retailing, with the growing number of Shopping Malls, is a booming sector. The main purpose of this study is to develop and test a model to reveal the influence of corporate reputation and service quality on customer satisfaction in retail sector. The study employs RepTrak scale to measure the corporate reputation and retail service quality scale (RSQS to measure the retail service quality. The results reveal that corporate reputation has no effect on customer satisfaction. Physical appearance and materials, communication and problem solving that factors of retail service quality, are proved to have an effect on customer satisfaction. Moreover, the results exhibit that there ise a significant and positive relationsihip between corporate reputation and retail service quality. The study also makes recomandations and suggestions for further researchs.

  9. Evaluation of the quality and pharmacoeconomics of some generic drugs versus their reputed counterpart brands in the Saudi market

    Directory of Open Access Journals (Sweden)

    Farouk M Sakr

    2016-01-01

    Conclusions: Pharmacopeial examinations showed that generic tablets are quantitatively and qualitatively equivalent to their internationally reputed brands within the tested tablet groups with the advantage for the generic drugs being significantly the cheapest.

  10. Use of Brand Heroes in Strategic Reputation Management: The Case of Bacardi, Adidas, and Daimler

    NARCIS (Netherlands)

    Bücker, J.J.L.E.; Ernste, K.; Erdemir, A.

    2018-01-01

    The last decade witnessed a renewal of historical approaches towards business management that emphasize the malleability of the past in order to serve the present. This chapter studies the use of heroes when organizations pursue strategic change, which the authors term hero-molding. The aim is to

  11. Richard Doll and Alice Stewart: reputation and the shaping of scientific "truth".

    Science.gov (United States)

    Greene, Gayle

    2011-01-01

    As the world watched the Fukushima reactors release radionuclides into the ocean and atmosphere, the warnings of Dr. Alice Stewart about radiation risk and the reassurances of Sir Richard Doll assumed renewed relevance. Doll and Stewart, pioneer cancer epidemiologists who made major contributions in the 1950s-he by demonstrating the link between lung cancer and smoking, she by discovering that fetal X-rays double the chance of a childhood cancer-were locked into opposition about low-dose radiation risk. When she went public with the discovery that radiation at a fraction of the dose "known" to be dangerous could kill a child, her reputation plummeted, whereas Doll, foremost among her detractors, was knighted and lauded as "the world's most distinguished medical epidemiologist" for his work. Their lives and careers, so closely intertwined, took contrary courses, he becoming "more of the establishment" (as he said), while she became more oppositional. When it was discovered, after his death, that he'd been taking large sums of money from industries whose chemicals he was clearing of cancer risk, his reputation remained unscathed; it is now enshrined in the "Authorized Biography" (2009) commissioned by the Wellcome Institute, along with Doll's denigration of Stewart as an "embittered" woman and biased scientist. Stewart lived long enough to see radiation science move her way, to see international committees affirm, in the 1990s, that there is no threshold beneath which radiation ceases to be dangerous; recent evidence from Chernobyl is bearing out her warnings. But a look at the making and breaking of these reputations reveals the power of status, position, and image to shape scientific "knowledge" and social policy.

  12. Automatic discrimination between safe and unsafe swallowing using a reputation-based classifier

    Directory of Open Access Journals (Sweden)

    Nikjoo Mohammad S

    2011-11-01

    Full Text Available Abstract Background Swallowing accelerometry has been suggested as a potential non-invasive tool for bedside dysphagia screening. Various vibratory signal features and complementary measurement modalities have been put forth in the literature for the potential discrimination between safe and unsafe swallowing. To date, automatic classification of swallowing accelerometry has exclusively involved a single-axis of vibration although a second axis is known to contain additional information about the nature of the swallow. Furthermore, the only published attempt at automatic classification in adult patients has been based on a small sample of swallowing vibrations. Methods In this paper, a large corpus of dual-axis accelerometric signals were collected from 30 older adults (aged 65.47 ± 13.4 years, 15 male referred to videofluoroscopic examination on the suspicion of dysphagia. We invoked a reputation-based classifier combination to automatically categorize the dual-axis accelerometric signals into safe and unsafe swallows, as labeled via videofluoroscopic review. From these participants, a total of 224 swallowing samples were obtained, 164 of which were labeled as unsafe swallows (swallows where the bolus entered the airway and 60 as safe swallows. Three separate support vector machine (SVM classifiers and eight different features were selected for classification. Results With selected time, frequency and information theoretic features, the reputation-based algorithm distinguished between safe and unsafe swallowing with promising accuracy (80.48 ± 5.0%, high sensitivity (97.1 ± 2% and modest specificity (64 ± 8.8%. Interpretation of the most discriminatory features revealed that in general, unsafe swallows had lower mean vibration amplitude and faster autocorrelation decay, suggestive of decreased hyoid excursion and compromised coordination, respectively. Further, owing to its performance-based weighting of component classifiers, the static

  13. Reputation offsets trust judgments based on social biases among Airbnb users

    OpenAIRE

    Abrahao, Bruno; Parigi, Paolo; Gupta, Alok; Cook, Karen S.

    2017-01-01

    We investigate the extent to which artificial features engineered by sharing-economy platforms, such as reputation systems, can be used to override people’s tendency to base judgments of trustworthiness on social biases, such as to trust others who are similar (i.e., homophily). To this end, we engaged 8,906 users of Airbnb as volunteers in an online experiment. We demonstrate that homophily based on several demographic characteristics is a relatively weak driver of trust. In fact, having hig...

  14. Improving Security for SCADA Sensor Networks with Reputation Systems and Self-Organizing Maps

    Directory of Open Access Journals (Sweden)

    Javier Blesa

    2009-11-01

    Full Text Available The reliable operation of modern infrastructures depends on computerized systems and Supervisory Control and Data Acquisition (SCADA systems, which are also based on the data obtained from sensor networks. The inherent limitations of the sensor devices make them extremely vulnerable to cyberwarfare/cyberterrorism attacks. In this paper, we propose a reputation system enhanced with distributed agents, based on unsupervised learning algorithms (self-organizing maps, in order to achieve fault tolerance and enhanced resistance to previously unknown attacks. This approach has been extensively simulated and compared with previous proposals.

  15. Employee Perceptions of Corporate Reputation and Impact of The Perceptions on Organizational Pride, Organizational Commitment and Job Satisfaction: A Study on the East Marmara Region Plastic Packaging Industry

    OpenAIRE

    Çekmecelioğlu, Hülya Gündüz; Dinçel, Güler

    2014-01-01

    Corporate reputation accepted as one of the strategic sources is corporate assets which add value to firm and has long-term benefits. Due to the increasing importance, in the recent years, corporate reputation has been an interesting subject for academicians along with the business world. The aim of this study is to examine how employees perceive the corporate reputation of the enterprises operating in plastic packaging industry and the impact of these perceptions on organizational pride, job...

  16. An investigation on the effect of advertising corporate social responsibility on building corporate reputation and brand equity

    Directory of Open Access Journals (Sweden)

    Hamid Reza Saeednia

    2013-04-01

    Full Text Available Corporate social responsibility (CSR plays an important role on creating a good image for business owners especially in banking industry. In this paper, we present an empirical survey to measure the impact of CSR on increasing reputation as well as creating brand equity through customer satisfaction. There are five hypotheses in our survey where we examine whether positive perception on bank’s customers on CSR activities influences customer satisfaction, brand equity and firm’s reputation. In addition, we examine whether customer satisfaction, as in intermediate variable, influences the relationship between CSR and bank’s reputation as well as CSR and firm’s brand equity. The proposed study of this paper designs a questionnaire and distributes it among 384 experts who work for an Iranian bank located in city of Tehran, Iran. According to our results, there is a positive impact of CSR on customer satisfaction (β=0.84. In addition, there is a positive relationship between customer satisfaction and firm reputation (β=0.70, and between customer satisfaction and brand equity (β=0.98. However, our survey did not confirm that CSR had any positive impact on corporate reputation or brand equity.

  17. Improving Citation Network Scoring by Incorporating Author and Program Committee Reputation

    Directory of Open Access Journals (Sweden)

    Dineshi Peiris

    2016-06-01

    Full Text Available Publication venues play an important role in the scholarly communication process. The number of publication venues has been increasing yearly, making it difficult for researchers to determine the most suitable venue for their publication. Most existing methods use citation count as the metric to measure the reputation of publication venues. However, this does not take into account the quality of citations. Therefore, it is vital to have a publication venue quality estimation mechanism. The ultimate goal of this research project is to develop a novel approach for ranking publication venues by considering publication history. The main aim of this research work is to propose a mechanism to identify the key Computer Science journals and conferences from various fields of research. Our approach is completely based on the citation network represented by publications. A modified version of the PageRank algorithm is used to compute the ranking scores for each publication. In our publication ranking method, there are many aspects that contribute to the importance of a publication, including the number of citations, the rating of the citing publications, the time metric and the authors’ reputation. Known publication venue scores have been formulated by using the scores of the publications. New publication venue ranking is taken care by the scores of Program Committee members which derive from their ranking scores as authors. Experimental results show that our publication ranking method reduces the bias against more recent publications, while also providing a more accurate way to determine publication quality.

  18. IMAGE - REPUTATION - BRAND: STRATEGY OF FORMING OF VALUE OF THE POWER

    Directory of Open Access Journals (Sweden)

    Н Н Розанова

    2017-12-01

    Full Text Available Article is devoted to consideration of process of forming of valuable symbolical space of the Russian power in the context of forming of the new model of development of society determined as one of the priority directions of the Concept of long-term social and economic development of the Russian Federation for the period till 2020. This vector of development of the relations of the state and society is determined by the author as strategy of forming of the valuable relation to the power - the purposeful, system, jointly performed activities of the power and society for creation of valuable space of the Russian power through transformation and consecutive transition each other of the following symbolical categories of the power: “identity” - “image” - “reputation” - “brand”. Content of the specified categories is opened, interpretation of measurements of the valuable field of a brand of the power on the basis of model of a four-dimensional brand of T. Ged is offered. The special attention is paid to process of forming of reputation of the power as to a subject of independent author research, on the example of studying of reputation of the regional power of the Smolensk region.

  19. Spreading of intolerance under economic stress: Results from a reputation-based model

    Science.gov (United States)

    Martinez-Vaquero, Luis A.; Cuesta, José A.

    2014-08-01

    When a population is engaged in successive prisoner's dilemmas, indirect reciprocity through reputation fosters cooperation through the emergence of moral and action rules. A simplified model has recently been proposed where individuals choose between helping others or not and are judged good or bad for it by the rest of the population. The reputation so acquired will condition future actions. In this model, eight strategies (referred to as "leading eight") enforce a high level of cooperation, generate high payoffs, and are therefore resistant to invasions by other strategies. Here we show that, by assigning each individual one of two labels that peers can distinguish (e.g., political ideas, religion, and skin color) and allowing moral and action rules to depend on the label, intolerant behaviors can emerge within minorities under sufficient economic stress. We analyze the sets of conditions where this can happen and also discuss the circumstances under which tolerance can be restored. Our results agree with empirical observations that correlate intolerance and economic stress and predict a correlation between the degree of tolerance of a population and its composition and ethical stance.

  20. NON-LINEARITY OF AUDIT PRICES AND REPUTATION IN DEVELOPING COUNTRIES: SHIFT TO OR FROM?

    Directory of Open Access Journals (Sweden)

    Svitlana Shulha

    2016-11-01

    Full Text Available The purpose of the paper is to analyse the origins of audit prices non-linearity in developing countries. We assume risk- and industry-sensitiveness of audit firms there due to the low institutional capacity, weak market forces development and questionable both auditors and clients ethical behaviour affecting market sustainability and implying additional challenges on stakeholder confidence. Methodology. We combine economic geography approach and reputation-averse phenomenon to explain endogenous volatility of average audit prices in Ukraine for the period of 2008-2015. Analysis of recent publications partially explains audit pricing non-linearity determinants that have both qualitative (brand and specialization and quantitative (risks, manipulations, bribery nature in developing countries. First, we qualify determinants of audit fees by inherent origin (endogenous, exogenous, stakeholder side (demand, supply, and market structure (concentrated, fragmented. Second, we summarize reputation challenges of audit business in developing countries. Third, we run empirical analysis of average prices in Ukraine for the period of 2008-2015 based on annual Chamber of Auditors of Ukraine reports data. Practical implications. Audit pricing models in developed countries are mainly exogenous and based on the auditor’s risk assessment. Vulnerability of markets and clients’ unethical behaviour makes audit pricing models more endogenous in developing countries. Value/originality. This is the first paper providing a better understanding of audit prices declination in Ukraine as a consequence of dysfunctional audit firms’ behaviour, institutional and market fragility, inherent to developing countries.

  1. Due diligence in the open-access explosion era: choosing a reputable journal for publication.

    Science.gov (United States)

    Masten, Yondell; Ashcraft, Alyce

    2017-11-15

    Faculty are required to publish. Naïve and "in-a-hurry-to-publish" authors seek to publish in journals where manuscripts are rapidly accepted. Others may innocently submit to one of an increasing number of questionable/predatory journals, where predatory is defined as practices of publishing journals for exploitation of author-pays, open-access publication model by charging authors publication fees for publisher profit without provision of expected services (expert peer review, editing, archiving, and indexing published manuscripts) and promising almost instant publication. Authors may intentionally submit manuscripts to predatory journals for rapid publication without concern for journal quality. A brief summary of the open access "movement," suggestions for selecting reputable open access journals, and suggestion for avoiding predatory publishers/journals are described. The purpose is to alert junior and seasoned faculty about predatory publishers included among available open access journal listings. Brief review of open access publication, predatory/questionable journal characteristics, suggestions for selecting reputable open access journals and avoiding predatory publishers/journals are described. Time is required for intentionally performing due diligence in open access journal selection, based on publisher/journal quality, prior to manuscript submission or authors must be able to successfully withdraw manuscripts when submission to a questionable or predatory journal is discovered. © FEMS 2017.

  2. Business communication in Web 2.0. Strategies for an effective management of corporate reputation

    Directory of Open Access Journals (Sweden)

    Cristina Pérez Sampol

    2015-05-01

    Full Text Available CEOs must face a new economic cycle known as the «reputation economy». In this context, it is particularly important the proper management of corporate reputation and brand image. To this purpose, the essential key used by most of the companies is the on-line communication, reached through the development of Web 2.0 and its new tools (such as social media, which help companies to attract the attention of the stakeholders and to interact with them. It is important that company executives should try to adapt the company’s strategies to this new economic environment in order to be competitive, so they must pay especial attention in the developing of the on-line communications strategy. It is highly recommended that this strategy rules under the seven pillars of corporate communication, which are distinctiveness, integration, ongoing, social use, user friendly, exhaustive, and concrete. To these seven pillars, it is recommended to add a new pillar: the measurement.

  3. Exponential Reliability Coefficient based Reputation Mechanism for isolating selfish nodes in MANETs

    Directory of Open Access Journals (Sweden)

    J. Sengathir

    2015-07-01

    Full Text Available In mobile ad hoc networks, cooperation among active mobile nodes is considered to play a vital role in reliable transmission of data. But, the selfish mobile nodes present in an ad hoc environment refuse to forward neighbouring nodes’ packet for conserving its own energy. This intentional selfish behaviour drastically reduces the degree of cooperation maintained between the mobile nodes. Hence, a need arises for devising an effective mechanism which incorporates both energy efficiency and reputation into account for mitigating selfish behaviour in MANETs. In this paper, we propose an Exponential Reliability Coefficient based reputation Mechanism (ERCRM which isolates the selfish nodes from the routing path based on Exponential Reliability Coefficient (ExRC. This reliability coefficient manipulated through exponential failure rate based on moving average method highlights the most recent past behaviour of the mobile nodes for quantifying its genuineness. From the simulation results, it is evident that, the proposed ERCRM approach outperforms the existing Packet Conservation Monitoring Algorithm (PCMA and Spilt Half Reliability Coefficient based Mathematical Model (SHRCM in terms of performance evaluation metrics such as packet delivery ratio, throughput, total overhead and control overhead. Further, this ERCRM mechanism has a successful rate of 28% in isolating the selfish nodes from the routing path. Furthermore, it also aids in framing the exponential threshold point of detection as 0.4, where a maximum number of selfish nodes are identified when compared to the existing models available in the literature.

  4. Five-year olds, but not chimpanzees, attempt to manage their reputations.

    Directory of Open Access Journals (Sweden)

    Jan M Engelmann

    Full Text Available Virtually all theories of the evolution of cooperation require that cooperators find ways to interact with one another selectively, to the exclusion of cheaters. This means that individuals must make reputational judgments about others as cooperators, based on either direct or indirect evidence. Humans, and possibly other species, add another component to the process: they know that they are being judged by others, and so they adjust their behavior in order to affect those judgments - so-called impression management. Here, we show for the first time that already preschool children engage in such behavior. In an experimental study, 5-year-old human children share more and steal less when they are being watched by a peer than when they are alone. In contrast, chimpanzees behave the same whether they are being watched by a groupmate or not. This species difference suggests that humans' concern for their own self-reputation, and their tendency to manage the impression they are making on others, may be unique to humans among primates.

  5. Mitigating Reputational Risks - A Proposal With A Knowledge-Based Stakeholder Information Leitstand

    Directory of Open Access Journals (Sweden)

    Martin Stöβlein

    2009-02-01

    Full Text Available The Internet plays a crucial role in the communication strategy of organizations. However, information is often distributed at the "wrong" time and does not always satisfy the particular requirements of key customers, suppliers, governments, shareholders or financial analysts. Serious mistakes might not only create negative sequela, for example, stakeholders remain unsatisfied, downgrade their opinions about products and companies, and subsequently make 'wrong' decisions. Such mistakes could also have tremendous effects on the primary objectives of an enterprise, e.g., the reputation suffers and subsequently the share price plunges. In this paper, we present how companies can take advantage of actively providing targeted information with a knowledge-based Stakeholder Information Leitstand (information planning and control center. It helps executives stabilize relationships with key customers, journalists, politicians, investors, and assists in promoting trust and enhancing reputation, especially in times of risk situations. We focus on the design phase of the system, and propose that current decision support systems could be enriched with "business content", i.e. predefined situation-oriented and individualized information categories and messages.

  6. Reputation management promotes strategic adjustment of service quality in cleaner wrasse.

    Science.gov (United States)

    Binning, Sandra A; Rey, Olivia; Wismer, Sharon; Triki, Zegni; Glauser, Gaétan; Soares, Marta C; Bshary, Redouan

    2017-08-21

    Adjusting one's behaviour in response to eavesdropping bystanders is considered a sophisticated social strategy, yet the underlying mechanisms are not well studied. Cleaner wrasse, Labroides dimidiatus, cooperate by eating ectoparasites off "client" fishes, or cheat (i.e. bite) and eat client mucus. Image scoring by bystander clients generally causes cleaners from socially-complex (i.e. high cleaner and client abundance; high client species richness) habitats to increase levels of cooperation. However, some individuals may periodically provide tactile stimulation to small resident clients, which attract bystanders close that are bitten, a form of tactical deception. Cortisol injection can reproduce this pattern. Here, we tested whether cleaners from socially-complex versus simple habitats respond differently to cortisol injections in terms of their cleaning interactions with clients. We found that only cleaners from the socially-complex habitat respond to cortisol injection with strategies functioning as tactical deception: i.e. increased tactile stimulation to small clients and increased cheating of large clients relative to small ones. At the socially-simple site, where reputation management is less important, cortisol-treated fish increased their overall levels of cheating, especially of small clients. Thus, strategic adjustments to cooperative behaviour and tactical deception are likely context-dependent, forming part of general reputation management abilities in cleaner wrasse.

  7. Five-Year Olds, but Not Chimpanzees, Attempt to Manage Their Reputations

    Science.gov (United States)

    Engelmann, Jan M.; Herrmann, Esther; Tomasello, Michael

    2012-01-01

    Virtually all theories of the evolution of cooperation require that cooperators find ways to interact with one another selectively, to the exclusion of cheaters. This means that individuals must make reputational judgments about others as cooperators, based on either direct or indirect evidence. Humans, and possibly other species, add another component to the process: they know that they are being judged by others, and so they adjust their behavior in order to affect those judgments – so-called impression management. Here, we show for the first time that already preschool children engage in such behavior. In an experimental study, 5-year-old human children share more and steal less when they are being watched by a peer than when they are alone. In contrast, chimpanzees behave the same whether they are being watched by a groupmate or not. This species difference suggests that humans' concern for their own self-reputation, and their tendency to manage the impression they are making on others, may be unique to humans among primates. PMID:23119015

  8. RELACIÓN CIRCULAR ENTRE ÉTICA, RESPONSABILIDAD SOCIAL Y REPUTACIÓN DE LAS COOPERATIVAS / CIRCULAR RELATIONSHIP AMONG ETHIC, SOCIAL RESPONSIBILITY AND REPUTATION OF COOPERATIVES

    Directory of Open Access Journals (Sweden)

    Isabel OLMEDO CIFUENTES

    2012-01-01

    Full Text Available De forma progresiva, las empresas implantan programas y actividades sobre la base de la ética empresarial, la responsabilidad social y el buen gobierno, una estrategia justificada tanto por las actuales presiones procedentes de la sociedad como por los beneficios que obtienen en términos de reputación y de gestión de las relaciones con los stakeholders o grupos de interés. La propuesta de esta investigación es aplicar la dinámica en las relaciones de estas variables al caso de las cooperativas. Concretamente, se estudian las consecuencias de la ética empresarial y la responsabilidad social sobre la propensión a implantar códigos de conducta, y sus repercusiones sobre la consecución de un buen gobierno cooperativo y de una mayor reputación. Además, se razona que las cooperativas con mayor nivel de reputación tengan mayor tendencia a adoptar principios basados en la ética y la responsabilidad social. En definitiva, la principal aportación de este artículo se encuentra en la justificación de la relación circular existente entre estas variables para el caso de las cooperativas, en la medida en que son organizaciones con una singularidad propia en términos jurídicos, económicos y sociales / Progressively, companies implement programs and activities based on business ethics, social responsibility and good governance. It is a justified strategy both in the current pressures from society, as the benefits that the firms obtain in terms of reputation and managing relationships with stakeholders. The proposal of this research is to apply the dynamics in the relationships of these variables to the case of cooperatives. In particular, it is studied the consequences of business ethics and social responsibility on the propensity to implement codes of conduct, and its impact on the achievement of good government in the cooperative and a greater reputation. Besides, it is argued that cooperatives with higher reputation are more likely to

  9. Direct and Indirect Effects of Perceived Risk and Website Reputation on Purchase Intention: The Mediating Role of Online Trust

    Directory of Open Access Journals (Sweden)

    Chatpong Tangmanee

    2016-10-01

    Full Text Available Success in electronic commerce relies greatly on customer trust. While other studies have examined various factors affecting online customer trust, few have investigated the joint effects of perceived risk and website reputation on purchase intention using online trust as a mediator. The current study attempts to fill this gap. 300 online shoppers participated via web-based questionnaires using a quota sampling technique. Based on confirmatory factor analysis (CFA, our measurements were found to be valid and reliable. Using structural equation modeling (SEM, we confirmed significant direct effects of perceived risk and website reputation on customer purchase intentions. Furthermore, both factors had significant indirect effects on purchase intention through online trust. In addition to extending theoretical insight into online trust as a mediator for the effects of perceived risk and website reputation on purchase intention, web-based vendors may adopt the findings to adjust their online stores to raise customer trust and ultimately increase the possibility of online purchases.

  10. [Social reputation and relational violence in adolescents: the role of loneliness, self-esteem and life satisfaction].

    Science.gov (United States)

    Moreno Ruiz, David; Estévez López, Estefanía; Murgui Pérez, Sergio; Musitu Ochoa, Gonzalo

    2009-11-01

    The aim of the current study was to analyse the relationship among adolescents' social reputation--perceived and ideal--, relational violence at the school context and their specific psychosocial adjustment variables such as loneliness, self-esteem and life satisfaction. The sample comprised 1319 adolescents aged 11 to 16 years old. Results suggested that adolescents who wish for and seek a non-conforming social reputation (ideal) report more loneliness, have lower self-esteem and feel more dissatisfied with their lives, factors all linked to higher participation in behaviours involving relational violence. Conversely, adolescents who already have a non-conforming social reputation (perceived) report less feelings of loneliness and higher levels of self-esteem and life satisfaction, thus having less involvement in acts of relational violence. Associations among the variables included in the structural model were also analysed as a function of sex.

  11. The influence of prior reputation and reciprocity on dynamic trust-building in adults with and without autism spectrum disorder.

    Science.gov (United States)

    Maurer, Cornelius; Chambon, Valerian; Bourgeois-Gironde, Sacha; Leboyer, Marion; Zalla, Tiziana

    2018-03-01

    The present study was designed to investigate the effects of reputational priors and direct reciprocity on the dynamics of trust building in adults with (N = 17) and without (N = 25) autism spectrum disorder (ASD) using a multi-round Trust Game (MTG). On each round, participants, who played as investors, were required to maximize their benefits by updating their prior expectations (the partner's positive or negative reputation), based on the partner's directed reciprocity, and adjusting their own investment decisions accordingly. Results showed that reputational priors strongly oriented the initial decision to trust, operationalized as the amount of investment the investor shares with the counterpart. However, while typically developed participants were mainly affected by the direct reciprocity, and rapidly adopted the optimal Tit-for-Tat strategy, participants with ASD continued to rely on reputational priors throughout the game, even when experience of the counterpart's actual behavior contradicted their prior-based expectations. In participants with ASD, the effect of the reputational prior never disappeared, and affected judgments of trustworthiness and reciprocity of the partner even after completion of the game. Moreover, the weight of prior reputation positively correlated with the severity of the ASD participant's social impairments while the reciprocity score negatively correlated with the severity of repetitive and stereotyped behaviors, as measured by the Autism Diagnostic Interview-Revised (ADI-R). In line with Bayesian theoretical accounts, the present findings indicate that individuals with ASD have difficulties encoding incoming social information and using it to revise and flexibly update prior social expectations, and that this deficit might severely hinder social learning and everyday life interactions. Copyright © 2017 Elsevier B.V. All rights reserved.

  12. Reputation-based Joint Scheduling of Households Appliances and Storage in a Microgrid with a Shared Battery

    DEFF Research Database (Denmark)

    AlSkaif, Tarek; Hernández, Adriana Carolina Luna; Guerrero Zapata, Manel

    2017-01-01

    . Deploying a shared storage unit in a residential microgrid is an alternative scenario that allows households to store their surplus renewable energy for a later use. However, this creates some challenges in managing the battery and the available energy resource in a fair way. In this paper, a reputation...... be achieved, in comparison with the classical scheduling scenario. The saving can reach up to 68% when dierent classes of households exist in the microgrid. The results also show that the fairness in energy allocation is guaranteed by the reputation-based policy, and that the total power absorbed from...... the main grid by the whole microgrid is significantly decreased....

  13. Learning to Be Unsung Heroes: Development of Reputation Management in Two Cultures.

    Science.gov (United States)

    Fu, Genyue; Heyman, Gail D; Lee, Kang

    2016-05-01

    The effective management of one's reputation is an important social skill, but little is known about how it develops. This study seeks to bridge the gap by examining how children communicate about their own good deeds, among 7- to 11-year-olds in both China and Canada (total N = 378). Participants cleaned a teacher's messy office in her absence, and their responses were observed when the teacher returned. Only the Chinese children showed an age-related increase in modesty by choosing to falsely deny their own good deeds. This modest behavior was uniquely predicted by Chinese children's evaluations of modesty-related lies. The results suggest that culture-specific socialization processes influence the way children communicate with authority figures about prosocial deeds. © 2016 The Authors. Child Development © 2016 Society for Research in Child Development, Inc.

  14. A Reputation-based Distributed District Scheduling Algorithm for Smart Grids

    Directory of Open Access Journals (Sweden)

    D. Borra

    2015-05-01

    Full Text Available In this paper we develop and test a distributed algorithm providing Energy Consumption Schedules (ECS in smart grids for a residential district. The goal is to achieve a given aggregate load prole. The NP-hard constrained optimization problem reduces to a distributed unconstrained formulation by means of Lagrangian Relaxation technique, and a meta-heuristic algorithm based on a Quantum inspired Particle Swarm with Levy flights. A centralized iterative reputation-reward mechanism is proposed for end-users to cooperate to avoid power peaks and reduce global overload, based on random distributions simulating human behaviors and penalties on the eective ECS diering from the suggested ECS. Numerical results show the protocols eectiveness.

  15. Human dignity and professional reputation under threat: Iranian Nurses' experiences of workplace violence.

    Science.gov (United States)

    Najafi, Fereshteh; Fallahi-Khoshknab, Masoud; Ahmadi, Fazlollah; Dalvandi, Asghar; Rahgozar, Mehdi

    2017-03-01

    Workplace violence against nurses is a challenging problem in both developed and developing countries. Because the concept of violence bears some cultural load, nurses' understanding is region-specific. This study explores Iranian nurses' perceptions of workplace violence. Using qualitative content analysis, 22 registered nurses underwent unstructured, in-depth interviews. The main themes of threats to human dignity and professional reputation emerged, plus four categories: physical violence, psychological violence, honor insults, and ethnic-religious insults. The term "honor insults," as a unique finding, was used instead of "sexual harassment." These findings may help to redefine workplace violence based on cultural background, design strategies for supporting nurses, and prevent and manage such violence. © 2016 John Wiley & Sons Australia, Ltd.

  16. A Framework for Concrete Reputation-Systems with Applications to History-Based Access Control

    DEFF Research Database (Denmark)

    Krukow, Karl Kristian; Nielsen, Mogens; Sassone, Vladimiro

    2005-01-01

    -based trust-management systems provide no formal security-guarantees. In this extended abstract, we describe a mathematical framework for a class of simple reputation-based systems. In these systems, decisions about interaction are taken based on policies that are exact requirements on agents' past histories....... We present a basic declarative language, based on pure-past linear temporal logic, intended for writing simple policies. While the basic language is reasonably expressive (encoding e.g. Chinese Wall policies) we show how one can extend it with quantification and parameterized events. This allows us...... to encode other policies known from the literature, e.g., `one-out-of-k'. The problem of checking a history with respect to a policy is efficient for the basic language, and tractable for the quantified language when policies do not have too many variables....

  17. Closed-Loop Feedback Computation Model of Dynamical Reputation Based on the Local Trust Evaluation in Business-to-Consumer E-Commerce

    Directory of Open Access Journals (Sweden)

    Bo Tian

    2016-02-01

    Full Text Available Trust and reputation are important factors that influence the success of both traditional transactions in physical social networks and modern e-commerce in virtual Internet environments. It is difficult to define the concept of trust and quantify it because trust has both subjective and objective characteristics at the same time. A well-reported issue with reputation management system in business-to-consumer (BtoC e-commerce is the “all good reputation” problem. In order to deal with the confusion, a new computational model of reputation is proposed in this paper. The ratings of each customer are set as basic trust score events. In addition, the time series of massive ratings are aggregated to formulate the sellers’ local temporal trust scores by Beta distribution. A logical model of trust and reputation is established based on the analysis of the dynamical relationship between trust and reputation. As for single goods with repeat transactions, an iterative mathematical model of trust and reputation is established with a closed-loop feedback mechanism. Numerical experiments on repeated transactions recorded over a period of 24 months are performed. The experimental results show that the proposed method plays guiding roles for both theoretical research into trust and reputation and the practical design of reputation systems in BtoC e-commerce.

  18. Corporate sports sponsorship: Exploring the relationships between consumer perception, consumer response and sponsor’s brand reputation – evidence from Malaysia

    OpenAIRE

    Hambali, A; Nguyen, B; Ismail, N; Syed Alwi, SF

    2016-01-01

    Corporate organisations view sponsorships, particularly in sporting events, as increasingly important in marketing, branding and reputation building. This chapter explores: (1) the relationship between a multidimensional measure of consumer perception of sports sponsorship, (2) consumers’ response towards sponsorships, and; (3) the reputation of sponsors among Malaysian consumers. A survey was undertaken to assess the general view of sponsorships from the local sponsorship audiences. Findings...

  19. Study on the behaviour of high energy electrons in REPUTE-1 ULQ plasmas

    International Nuclear Information System (INIS)

    Ogawa, Y.; Morikawa, J.; Nihei, H.; Nakajima, T.; Ozawa, D.; Ohno, M.; Suzuki, T.; Himura, H.; Yoshida, Z.; Morita, S.; Shirai, Y.

    2001-01-01

    In REPUTE-1 Ultra-Low-q (ULQ) plasmas, behaviors of high energy electrons have been studied through a low-Z pellet injection experiment, in addition to the measurements of soft-X ray PHA and Electron Energy Analyzer (EEA). The high energy tail has been measured in the soft-X ray spectrum, and EEA signal has shown a strong anisotropy of the electron distribution function (i.e., the electron flux to the electron drift side is dominant). To study temporal and spatial information on these high energy electrons, a low-Z pellet injection experiment has been conducted. A small piece of plastic pellet is injected from the top of the REPUTE-1 device, and the trajectory of the pellet inside the plasma is measured by CCD camera. We have observed a large deflection of the pellet trajectory to the toroidal direction opposite to the plasma current (i.e., the electron drift side). This suggests that a pellet is ablated selectively only from one side due to the high energy electrons with a large heat flux. We have calculated the heat flux carried by high energy electrons. Since the repulsion force to the pellet can be calculated with the 2 nd derivative of the pellet trajectory, we have estimated the heat flux of high energy electrons to be a few tens MW/m 2 around the plasma center. Experimental data by EEA measurement and low-Z pellet ablation show the large population of the high energy electrons at the core region in comparison with the edge region, suggesting a MHD dynamo mechanism for the production of the high energy electrons. (author)

  20. Reputation strength as a determinant of faculty employment: a test of the step-down thesis among clinical psychology doctoral programs.

    Science.gov (United States)

    Roberts, Michael C; Ilardi, Stephen S; Johnson, Rebecca J

    2006-07-01

    This study tested the folkloristic belief that doctoral degree recipients who pursue academic careers typically wind up at institutions ranked lower in prestige than the institutions at which they trained (the step-down thesis). We used a database of faculty members in 150 clinical psychology doctoral programs accredited by the American Psychological Association, and compared each faculty member's training institution with the current employing institution on three distinct reputation ranking systems: The Center (University of Florida, Gainesville) for overall university reputation, the National Research Council (Washington, DC) for doctoral degree department reputation, and the news magazine, U.S. News and World Report ranking for clinical psychology training program reputation. Although support for the step-down thesis was found across all three ranking systems, a disproportionately large number of professors were also observed to move laterally in terms of their employing institution's reputation.

  1. Transnational Higher Education: The Importance of Institutional Reputation, Trust and Student-University Identification in International Partnerships

    Science.gov (United States)

    Heffernan, Troy; Wilkins, Stephen; Butt, Muhammad Mohsin

    2018-01-01

    Purpose: The purpose of this paper is to assess the extent to which the critical relational variables of university reputation, student trust and student-university identification influence student behaviour towards transnational education partnerships. Design/methodology/approach: Students undertaking British degrees at two transnational…

  2. Issue news and corporate reputation: Applying the theories of agenda setting and issue ownership in the field of business communication

    NARCIS (Netherlands)

    Meijer, M.M.; Kleinnijenhuis, J.

    2006-01-01

    Effects of issues in business news on corporate reputation are often assumed, but less often put to a test. To study these effects, this study combines a recent extension of agenda-setting theory - the second level of agenda setting - with issue ownership theory. A content analysis of business news

  3. Feature selection and data sampling methods for learning reputation dimensions: The University of Amsterdam at RepLab 2014

    NARCIS (Netherlands)

    Gârbacea, C.; Tsagkias, M.; de Rijke, M.

    2014-01-01

    We report on our participation in the reputation dimension task of the CLEF RepLab 2014 evaluation initiative, i.e., to classify social media updates into eight predefined categories. We address the task by using corpus-based methods to extract textual features from the labeled training data to

  4. Corporate Brand Trust as a Mediator in the Relationship between Consumer Perception of CSR, Corporate Hypocrisy, and Corporate Reputation

    Directory of Open Access Journals (Sweden)

    Hanna Kim

    2015-03-01

    Full Text Available The aim of this research is to investigate the relationship between consumer perception of Corporate Social Responsibility (CSR, corporate brand trust, corporate hypocrisy, and corporate reputation. Based on the one-to-one interview method using a structured questionnaire of 560 consumers in South Korea, the proposed model was estimated by structural equation modeling analysis. The model suggests that consumer perception of CSR influences consumer attitudes toward a corporation (i.e., perceived corporate hypocrisy and corporate reputation by developing corporate brand trust. This in turn further enhances corporate reputation while decreasing corporate hypocrisy. The findings of our study demonstrate that consumer perception of CSR is an antecedent to corporate brand trust, which fully mediates the relationship between consumer perception of CSR and corporate reputation. In addition, corporate brand trust has the role of partial mediator in the relationship between consumer perception of CSR and corporate hypocrisy. These results imply that to better understand the relationship between consumer perception of CSR and consumer attitudes toward a corporation, it is necessary to consider corporate brand trust as an important mediating variable. The theoretical and practical implications of this study are discussed, together with its limitations and potential for future research.

  5. Online reputation systems: The effects of feedback comments and reactions on building and rebuilding trust in online auctions

    NARCIS (Netherlands)

    Utz, S.; Matzat, U.; Snijders, C.

    2009-01-01

    Previous research on reputation systems primarily focused on their trust-building function. The present research addresses their trust-rebuilding function-specifically, the role of the short text comments given in reaction to negative feedback. Rebuilding trust is often necessary because on-line

  6. Producing Parsons' reputation: early critiques of Talcott Parsons' social theory and the making of a caricature.

    Science.gov (United States)

    Owens, B Robert

    2010-01-01

    This article examines the critical responses to Talcott Parsons' first major work, The Structure of Social Action (1937), and his two subsequent books, Toward a General Theory of Action and The Social System (both 1951). Because Parsons' work was the subject of such virulent debate, we cannot fully understand Parsons' impact on the discipline of sociology without understanding the source and nature of those early criticisms. I trace the responses to Parsons, first through book reviews and private letters and then in the more substantial statements of C. Wright Mills, George Homans, and Alvin Gouldner, from the largely positive but superficial reception of Structure to the polemics that followed Parsons' 1951 works. In the late 1930s and 1940s, Parsons' reputation grew steadily but there remained no careful reception of Structure, fostering resentment toward Parsons in some quarters while precluding a sophisticated understanding of his work. After 1951, a few critics capitalized on that tension, writing sweeping rejections of Parsons' work that spoke to a much broader audience of sociologists. That dynamic, coupled with Parsons' own indifference toward his harshest critics, produced a situation in which many sociologists simply chose not to read Parsons in the 1950s and 1960s, reinforcing a caricature and distorting perceptions of Parsons' place in mid-twentieth-century American sociology. Copyright 2010 Wiley Periodicals, Inc.

  7. Gossip Versus Punishment: The Efficiency of Reputation to Promote and Maintain Cooperation.

    Science.gov (United States)

    Wu, Junhui; Balliet, Daniel; Van Lange, Paul A M

    2016-04-04

    Prior theory suggests that reputation spreading (e.g., gossip) and punishment are two key mechanisms to promote cooperation in groups, but no behavioral research has yet examined their relative effectiveness and efficiency in promoting and maintaining cooperation. To examine these issues, we observed participants interacting in a four-round public goods game (PGG) with or without gossip and punishment options, and a subsequent two-round trust game (TG). We manipulated gossip as the option to send notes about other group members to these members' future partners, and punishment as the option to assign deduction points to reduce other group members' outcomes with a fee-to-fine ratio of 1:3. Findings revealed that in the four-round PGG, the option to gossip increased both cooperation and individual earnings, whereas the option to punish had no overall effect on cooperation (but a positive effect on cooperation in the last two rounds of the PGG) and significantly decreased individual earnings. Importantly, the initial option to gossip made people more trusting and trustworthy in the subsequent TG when gossip was no longer possible, compared to the no-gossip condition. Thus, we provide some initial evidence that gossip may be more effective and efficient than punishment to promote and maintain cooperation.

  8. Marketing and reputation aspects of neonatal safeguards and hospital-security systems.

    Science.gov (United States)

    Smith, Alan D

    2009-01-01

    Technological advancements have migrated from personal-use electronics into the healthcare setting for security enhancements. Within maternity wards and nurseries, technology was seen as one of best way to protect newborns from abduction. The present study is a focus on what systems and methods are used in neonatal security, the security arrangements, staff training, and impacts outside the control of the hospital, customer satisfaction and customer relations management. Through hypothesis-testing and exploratory analysis, gender biases and extremely high levels of security were found within a web-enabled and professional sample of 200 respondents. The factor-based constructs were found to be, in order of the greatest explained variance: security concerns, personal technology usage, work technology applications, and demographic maturity concerns, resulting in four factor-based scores with significant combined variance of 61.5%. It was found that through a better understanding on the importance and vital need for hospitals to continue to improve on their technology-based security policies significantly enhanced their reputation in the highly competitive local healthcare industry.

  9. Reputation management on facebook: awareness is key to protecting yourself, your practice, and the veterinary profession.

    Science.gov (United States)

    Weijs, Cynthia A; Coe, Jason B; Muise, Amy; Christofides, Emily; Desmarais, Serge

    2014-01-01

    From the Social media use by health professionals occurs in a digital environment where etiquette has yet to be solidly defined. The objectives of this study were to explore veterinarians' personal use of Facebook, knowledge of privacy settings, and factors related to sharing personal information online. All American Animal Hospital Association member veterinarians with a valid e-mail address (9469) were invited to complete an online survey about Facebook (e.g., time spent on Facebook, awareness of consequences, types of information posted). Questions assessing personality dimensions including trust, popularity, self-esteem and professional identity were included. The response rate was 17% (1594 of 9469); 72% of respondents (1148 of 1594) had a personal Facebook profile. Veterinarians were more likely to share information on Facebook than they would in general. Trust, need for popularity, and more time spent on Facebook predicted more disclosure of personal information on Facebook. Awareness of consequences and increased veterinary experience predicted lesser disclosure. As veterinary practices use Facebook to improve client services, they need also to manage risks associated with online disclosure by staff. Raising awareness of reputation management and consequences of posting certain types of information to Facebook is integral to protecting the individual, the practice, and the veterinary profession.

  10. Gossip Versus Punishment: The Efficiency of Reputation to Promote and Maintain Cooperation

    Science.gov (United States)

    Wu, Junhui; Balliet, Daniel; Van Lange, Paul A. M.

    2016-01-01

    Prior theory suggests that reputation spreading (e.g., gossip) and punishment are two key mechanisms to promote cooperation in groups, but no behavioral research has yet examined their relative effectiveness and efficiency in promoting and maintaining cooperation. To examine these issues, we observed participants interacting in a four-round public goods game (PGG) with or without gossip and punishment options, and a subsequent two-round trust game (TG). We manipulated gossip as the option to send notes about other group members to these members’ future partners, and punishment as the option to assign deduction points to reduce other group members’ outcomes with a fee-to-fine ratio of 1:3. Findings revealed that in the four-round PGG, the option to gossip increased both cooperation and individual earnings, whereas the option to punish had no overall effect on cooperation (but a positive effect on cooperation in the last two rounds of the PGG) and significantly decreased individual earnings. Importantly, the initial option to gossip made people more trusting and trustworthy in the subsequent TG when gossip was no longer possible, compared to the no-gossip condition. Thus, we provide some initial evidence that gossip may be more effective and efficient than punishment to promote and maintain cooperation. PMID:27039896

  11. Image and Reputation of Yalova City: A Study on Yalova University Students

    Directory of Open Access Journals (Sweden)

    Cevdet Kızıl

    2015-11-01

    Full Text Available Recently, the image of a country and city has become a core competitive asset for the government and local authorities and this core competitive asset plays a critical role for domestic and foreign tourists, businessmen, residents of the city, neighbouring cities, investors, entrepreneurs and also the university students. Based on the competitive asset of city image and reputation, the perception needs an effort from a marketing perspective in order to improve the strategies for enhancing quality of life. The aim of this research is to evaluate the city image of Yalova from the eye of Yalova university students. For this purpose, image perception of students on the advantages of city, abstract image elements and residents of the city have been investiageted. The data of research have been collected through the questionnaire methodology. This study is run on 200 students as the research sample. In light of the results of the survey, the overall image perception of students about Yalova city and its residents are determined to be at medium level. Location of Yalova has a very positive perception, while intercity transportation, nature and weather conditions have a positive perception. The city is considered as peaceful, safe and clean, but expensive. Residents of Yalova are evaluated as peaceful. It is also found that, infrastructures and superstructures enhancing the Yalova city image should be improved.

  12. Fair Secure Computation with Reputation Assumptions in the Mobile Social Networks

    Directory of Open Access Journals (Sweden)

    Yilei Wang

    2015-01-01

    Full Text Available With the rapid development of mobile devices and wireless technologies, mobile social networks become increasingly available. People can implement many applications on the basis of mobile social networks. Secure computation, like exchanging information and file sharing, is one of such applications. Fairness in secure computation, which means that either all parties implement the application or none of them does, is deemed as an impossible task in traditional secure computation without mobile social networks. Here we regard the applications in mobile social networks as specific functions and stress on the achievement of fairness on these functions within mobile social networks in the presence of two rational parties. Rational parties value their utilities when they participate in secure computation protocol in mobile social networks. Therefore, we introduce reputation derived from mobile social networks into the utility definition such that rational parties have incentives to implement the applications for a higher utility. To the best of our knowledge, the protocol is the first fair secure computation in mobile social networks. Furthermore, it finishes within constant rounds and allows both parties to know the terminal round.

  13. A news media analysis of the economic and reputational penalties of the hospital readmissions reduction program.

    Science.gov (United States)

    Winborn, Melissa S; Alencherril, Joyce; Pagán, José A

    2014-01-01

    Section 3025 of the Affordable Care Act (ACA) of 2010 established the Hospital Readmissions Reduction Program (HRRP), an initiative designed to penalize hospitals with excess 30-day readmissions. This study investigates whether readmission penalties under HRRP impose significant reputational effects on hospitals. Data extracted from 2012 to 2013 news stories suggest that the higher the actual penalty, the higher the perceived cost of the penalty, the more likely it is that hospitals will state they have no control over the low-income patients they serve or that they will describe themselves as safety net providers. The downside of being singled out as a low-quality hospital deserving a relatively high penalty seems to be larger than the upside of being singled out as a high-quality hospital facing a relatively low penalty. Although the financial burden of the penalties seems to be low, hospitals may be reacting to the fact that information about excess readmissions and readmission penalties is being released widely and is scrutinized by the news media and the general public. © The Author(s) 2014.

  14. TRUST AND REPUTATION MODEL DESIGN FOR OBJECTS OF MULTI-AGENT ROBOTICS SYSTEMS WITH DECENTRALIZED CONTROL

    Directory of Open Access Journals (Sweden)

    I. A. Zikratov

    2014-03-01

    Full Text Available The problem of mechanisms design for protection of multi-agent robotics systems from attacks of robots-saboteurs is considered. Functioning analysis of these systems with decentralized control is carried out. The type of the so-called soft attacks using interception of messages, misinformation formation and transmission to group of robots which are also realizing other actions without identified signs of invasion of robots-saboteurs. Analysis of existing information security models of the system based on the trust level computation, calculated in the process of agents’ interaction is carried out. Information security model is offered in which robots-agents produce the trust levels to each other on the basis of situation analysis emerging on a certain step of iterative algorithm with usage of onboard sensor devices. On the basis of calculated trust levels, recognition of “saboteur” objects in the group of legitimate robots-agents is done. For measure of likeness (adjacency increase for objects from the same category (“saboteur” or “legitimate agent”, calculation algorithm for agents reputation is offered as a measure of public opinion about qualities of this or that agent-subject. Implementation alternatives of the algorithms for detection of saboteurs on the example of the basic algorithm for distribution of purposes in the group of robots are considered.

  15. Information and Reputation in the 17th Century: Establishing Trust in the Social Networks of Portuguese Businessmen

    Directory of Open Access Journals (Sweden)

    Álvaro SÁNCHEZ DURÁN

    2016-12-01

    Full Text Available This paper examines the role played by diverse social and cultural practices in the establishment of interpersonal trust during the Early Modern period. Based on qualitative analysis of social interactions within the ego-centered networks of five Portuguese businessmen living in Madrid during the 17th Century, studied thanks to their epistolary correspondence. Letters allow historians to assess the role of the transmission of information and diverse cultural values in forging trust. Moreover, they also document the crucial importance of personal reputation as a form of subjective valuation of the aptitudes of economic actors, and how these assessments were produced thanks to epistolary interactions. Finally, attention is drawn to how reputations served as a means of selecting and recruiting agents.

  16. Extensive Investigations on Bio-Inspired Trust and Reputation Model over Hops Coefficient Factor in Distributed Wireless Sensor Networks

    Directory of Open Access Journals (Sweden)

    Vinod Kumar Verma

    2014-08-01

    Full Text Available Resource utilization requires a substantial consideration for a trust and reputation model to be deployed within a wireless sensor network (WSN. In the evaluation, our attention is focused on the effect of hops coefficient factor estimation on WSN with bio-inspired trust and reputation model (BTRM. We present the state-of-the-art system level evaluation of accuracy and path length of sensor node operations for their current and average scenarios. Additionally, we emphasized over the energy consumption evaluation for static, dynamic and oscillatory modes of BTRM-WSN model. The performance of the hops coefficient factor for our proposed framework is evaluated via analytic bounds and numerical simulations.

  17. Development of a clinician reputation metric to identify appropriate problem-medication pairs in a crowdsourced knowledge base.

    Science.gov (United States)

    McCoy, Allison B; Wright, Adam; Rogith, Deevakar; Fathiamini, Safa; Ottenbacher, Allison J; Sittig, Dean F

    2014-04-01

    Correlation of data within electronic health records is necessary for implementation of various clinical decision support functions, including patient summarization. A key type of correlation is linking medications to clinical problems; while some databases of problem-medication links are available, they are not robust and depend on problems and medications being encoded in particular terminologies. Crowdsourcing represents one approach to generating robust knowledge bases across a variety of terminologies, but more sophisticated approaches are necessary to improve accuracy and reduce manual data review requirements. We sought to develop and evaluate a clinician reputation metric to facilitate the identification of appropriate problem-medication pairs through crowdsourcing without requiring extensive manual review. We retrieved medications from our clinical data warehouse that had been prescribed and manually linked to one or more problems by clinicians during e-prescribing between June 1, 2010 and May 31, 2011. We identified measures likely to be associated with the percentage of accurate problem-medication links made by clinicians. Using logistic regression, we created a metric for identifying clinicians who had made greater than or equal to 95% appropriate links. We evaluated the accuracy of the approach by comparing links made by those physicians identified as having appropriate links to a previously manually validated subset of problem-medication pairs. Of 867 clinicians who asserted a total of 237,748 problem-medication links during the study period, 125 had a reputation metric that predicted the percentage of appropriate links greater than or equal to 95%. These clinicians asserted a total of 2464 linked problem-medication pairs (983 distinct pairs). Compared to a previously validated set of problem-medication pairs, the reputation metric achieved a specificity of 99.5% and marginally improved the sensitivity of previously described knowledge bases. A

  18. Global business management for sustainability and competitiveness: The role of corporate branding, corporate identity and corporate reputation

    OpenAIRE

    Gupta, Suraksha; Melewar, T.C.; Czinkota, Michael C.

    2013-01-01

    This special issue of the Journal of World Business is devoted to the role of intangibles of a firm in building sustainable business for success in competitive markets. The research articles included in this issue have contributed to the on-going academic knowledge about the ability of marketing and management practices to drive business sustainability. This special issue on business sustainabili- ty focuses on the role of corporate branding, corporate identity and corporate reputation.

  19. Remittances and Reputations in Hawala Money-Transfer Systems: Self-Enforcing Exchange on an International Scale

    OpenAIRE

    Skarbek, Emily

    2008-01-01

    Migrant worker remittances often take place outside the scope of government enforcement. Through an examination of the informal remittance transfer system of hawala, this paper argues that self-enforcing exchange mechanisms can support high volume trade in the absence of formal contract enforcement. Hawala networks employ ex post reputation mechanisms between agents and ex ante signaling to uphold obligations under conditions of contract uncertainty.

  20. The Influence of Marketing Mix and Service Quality on Corporate Reputation and Its Impact on Repurchase Decision

    OpenAIRE

    Bastaman, Aam; Royyansyah, Mufti

    2017-01-01

    . Retail business is a growing Industry in Indonesia. Among others there aretwo important variables in retail business: Marketing mix and service quality. Thisresearch are aimed first to know and to analysis the influence of marketing mix andservice quality on corporate reputation and its impact on repurchase decision directlyand indirectly. Secondly, to analysis which variables affect mostly on corporatereputation and on repurchase decision. The research approaches using quantitativeapproach...

  1. A firm's activity in social media and its relationship with corporate reputation, firm size and firm performance

    OpenAIRE

    Mäkinen, Hanna

    2015-01-01

    The significance of social media has increased greatly in the past few years, leading companies to increase their social media activity and also increase their interest in knowing whether it is genuinely worth being active on social media, including knowing the potential advantages. This study aims to examine the relationship between social media activity and three variables: reputation, firm size and firm performance. The study analyzes the relationships between the constru...

  2. Social networks, market transactions, and reputation as a central resource. The Mercado del Mar, a fish market in central Mexico

    Science.gov (United States)

    Hernández, Juan M.

    2017-01-01

    Fish consumption in Mexico is considered low (around 12 kg per person per year) and non-homogeneously distributed across the country. One of the reasons for this situation is the scarcity of wholesale selling sites. In this context, the Mercado del Mar (MM), located in Guadalajara city, Jalisco, is the second biggest wholesale fish market in Mexico, with a distribution of about 500 tons per day and a variety of about 350 different species of fish. In this paper, we argue that MM has accumulated social capital, which is formed from two main resources: buyer and seller relationships, and reputation. Specifically, the MM manages a broad and intensive interaction among business actors and the already achieved reputation allows the MM to adapt to market changes. To validate our hypotheses, an empirical study was conducted in 2015 by means of interviews to fish wholesalers in the MM and a sample of their suppliers and buyers. For simplicity we have only considered fresh water fish. We have followed snow-ball sampling as the survey strategy. Results show that the MM has responded to fish market dynamics organizing a complex network of buyers and suppliers whose relationships can be explained in the form of strong and weak ties. At the same time, reputation has been the central resource to build this social capital and also gives place to market transactions. Additionally, the strategic position of Guadalajara city and the well-connected routes have facilitated fish bulking and distribution in the region. PMID:29016637

  3. The influence of an online auction's product price and e-retailer reputation on consumers' perception, attitude, and behavioral intention.

    Science.gov (United States)

    Wu, Wann-Yih; Huang, Po-Ching; Fu, Chen-Su

    2011-06-01

    Online auctions combine the conventional auction model with information technology. However, information asymmetry within such auctions causes risks and uncertainties that influence consumer purchase intentions. In this study, a 2 (product price: high vs. low) × 2 (e-retailer reputation: high vs. low) experimental design was used to understand whether the product price and e-retailer reputation will influence consumers' perceived risk, attitude toward the website and purchase intention. The results of this study indicate that perceived risk negatively influences consumer attitude toward the website and online purchase intention, while consumer attitude toward the website positively influences purchase intention. Moreover, involvement moderates the influence of product price and e-retailer reputation only on social risk but does not have a significant effect on consumer attitude toward the website. This study contributes to a more comprehensive understanding of online auction users' behavior. Finally, the managerial implications, limitations and future research directions are also provided. © 2011 The Authors. Scandinavian Journal of Psychology © 2011 The Scandinavian Psychological Associations.

  4. The role of corporate reputation and employees' values in the uptake of energy efficiency in office buildings

    Energy Technology Data Exchange (ETDEWEB)

    Pellegrini-Masini, Giuseppe, E-mail: gp89@hw.ac.uk [School of the Built Environment, Chadwick Building, Heriot-Watt University, Riccarton, EH14 4AS Edinburgh (United Kingdom); Leishman, Chris, E-mail: chris.leishman@glasgow.ac.uk [School of Social and Political Sciences, University of Glasgow, 25 Bute Gardens, G12 8RS Glasgow (United Kingdom)

    2011-09-15

    Although office market actors in the United Kingdom show a growing interest in energy efficiency, the pace of takeup of energy efficient office features is slow. Previous studies have highlighted the roles of limited direct financial costs and benefits ('efficiency gaps') and market barriers in limiting the rate of technology adoption. This study provides further evidence on the importance of these factors, but the primary contribution is focused on the role of corporate reputation and on the importance of individuals' values in shaping corporate behaviour. The paper presents a theoretical framework to explain environmental decision making in firms and we present qualitative evidence drawing from sixteen semi-structured individual and group interviews with office market stakeholders in London, Glasgow and Edinburgh. The research finds that companies, despite gradually becoming more energy conscious, still regard energy costs as a negligible part of their business costs. Nevertheless, an increasingly important driver is the reputational gain obtained by corporate businesses implementing sustainable practices. All the interviewees agreed that the pace of change in the office market is slow and that only further policy interventions will accelerate it. - Highlights: > Corporate reputation leads large businesses to seek energy efficient offices. > Investors show growing interest in green offices because of CSR and investment value. > Energy efficiency is not yet a top priority attribute in building choice. > Stakeholders believe that regulation is needed to accelerate the pace of change.

  5. The Influence Of Profitability, Firm Size, Productivity And Reputation Of The Auditor On The Rating Of Sukuk

    Directory of Open Access Journals (Sweden)

    Galih Estu Pranoto

    2017-07-01

    Full Text Available The purpose of this research is to find out the effect between the profitability, firm size, productivity, and auditor reputation toward rating sukuk. Rating sukuk is the dependent variables in this research were measured by scoring technique based on Pefindo’s rating. For the independent variables in this research, using profitability were measured by return of equity ratio, firm size were measured by natural logarithm of total asset, productivity were measured by comparison sales with employees, auditor reputation using dummy method. This research using secondary data which is non bank companies from Indonesian Stock Exchange Listed Company and rated by Pefindo in 2009-2013. While the sampling method used was purposive method which is overall 35 sample choose. This research uses logistic ordinal regression to test the hypothesis with SPSS computer program. The research result show that produktivity and auditor reputation partially have a significant negative influence toward rating sukuk, while profitability and firm size have no significant influence toward rating sukuk.

  6. The role of corporate reputation and employees' values in the uptake of energy efficiency in office buildings

    International Nuclear Information System (INIS)

    Pellegrini-Masini, Giuseppe; Leishman, Chris

    2011-01-01

    Although office market actors in the United Kingdom show a growing interest in energy efficiency, the pace of takeup of energy efficient office features is slow. Previous studies have highlighted the roles of limited direct financial costs and benefits ('efficiency gaps') and market barriers in limiting the rate of technology adoption. This study provides further evidence on the importance of these factors, but the primary contribution is focused on the role of corporate reputation and on the importance of individuals' values in shaping corporate behaviour. The paper presents a theoretical framework to explain environmental decision making in firms and we present qualitative evidence drawing from sixteen semi-structured individual and group interviews with office market stakeholders in London, Glasgow and Edinburgh. The research finds that companies, despite gradually becoming more energy conscious, still regard energy costs as a negligible part of their business costs. Nevertheless, an increasingly important driver is the reputational gain obtained by corporate businesses implementing sustainable practices. All the interviewees agreed that the pace of change in the office market is slow and that only further policy interventions will accelerate it. - Highlights: → Corporate reputation leads large businesses to seek energy efficient offices. → Investors show growing interest in green offices because of CSR and investment value. → Energy efficiency is not yet a top priority attribute in building choice. → Stakeholders believe that regulation is needed to accelerate the pace of change.

  7. A Fuzzy Collusive Attack Detection Mechanism for Reputation Aggregation in Mobile Social Networks: A Trust Relationship Based Perspective

    Directory of Open Access Journals (Sweden)

    Bo Zhang

    2016-01-01

    Full Text Available While the mechanism of reputation aggregation proves to be an effective scheme for indicating an individual’s trustworthiness and further identifying malicious ones in mobile social networks, it is vulnerable to collusive attacks from malicious nodes of collaborative frauds. To conquer the challenge of detecting collusive attacks and then identifying colluders for the reputation system in mobile social networks, a fuzzy collusive attack detection mechanism (FCADM is proposed based on nodes’ social relationships, which comprises three parts: trust schedule, malicious node selection, and detection traversing strategy. In the first part, the trust schedule provides the calculation method of interval valued fuzzy social relationships and reputation aggregation for nodes in mobile social networks; further, a set of fuzzy valued factors, that is, item judgment factor, node malicious factor, and node similar factor, is given for evaluating the probability of collusive fraud happening and identifying single malicious nodes in the second part; and moreover, a detection traversing strategy is given based on random walk algorithm under the perspectives of fuzzy valued nodes’ trust schedules and proposed malicious factors. Finally, our empirical results and analysis show that the proposed mechanism in this paper is feasible and effective.

  8. Social networks, market transactions, and reputation as a central resource. The Mercado del Mar, a fish market in central Mexico.

    Science.gov (United States)

    Pedroza-Gutiérrez, Carmen; Hernández, Juan M

    2017-01-01

    Fish consumption in Mexico is considered low (around 12 kg per person per year) and non-homogeneously distributed across the country. One of the reasons for this situation is the scarcity of wholesale selling sites. In this context, the Mercado del Mar (MM), located in Guadalajara city, Jalisco, is the second biggest wholesale fish market in Mexico, with a distribution of about 500 tons per day and a variety of about 350 different species of fish. In this paper, we argue that MM has accumulated social capital, which is formed from two main resources: buyer and seller relationships, and reputation. Specifically, the MM manages a broad and intensive interaction among business actors and the already achieved reputation allows the MM to adapt to market changes. To validate our hypotheses, an empirical study was conducted in 2015 by means of interviews to fish wholesalers in the MM and a sample of their suppliers and buyers. For simplicity we have only considered fresh water fish. We have followed snow-ball sampling as the survey strategy. Results show that the MM has responded to fish market dynamics organizing a complex network of buyers and suppliers whose relationships can be explained in the form of strong and weak ties. At the same time, reputation has been the central resource to build this social capital and also gives place to market transactions. Additionally, the strategic position of Guadalajara city and the well-connected routes have facilitated fish bulking and distribution in the region.

  9. Corporate Reputation,Auditor Reputation and the Cost of Equity Capital--An Empirical Analysis of Chinese Listed Private Companies%公司声誉、审计师声誉与权益资本成本基于中国民营上市公司的经验证据

    Institute of Scientific and Technical Information of China (English)

    张嘉兴; 余冬根; 刘艳春

    2016-01-01

    By taking A-share listed private companies in Shanghai and Shenzhen Stock Ex-changes from 2009 to 2013 as research objects,this paper examines empirically the relation among the auditor reputation,the corporate reputation and the cost of equity capital.The results show that the auditor reputation and the corporate reputation respectively has significant negative cor-relation with the cost of company's equity capital by controlling other conditions.Besides,further study finds that as the corporate reputation is established gradually,the influence of the auditor reputation on the company's equity capital cost will be gradually weakened,in another word,the corporate reputation has a substitution effect on the auditor reputation.The findings expand the research of the auditor reputation and corporate reputation mechanism,and provide a valuable reference for the future corporate governance of private companies.%以2009~2013年中国沪深两市 A 股民营上市公司为样本,实证检验审计师声誉、公司声誉与权益资本成本的关系。研究发现:限制其他条件,审计师声誉、公司声誉分别与公司权益资本成本呈显著负相关。进一步研究发现,随着公司自身声誉的逐步建立,审计师声誉对于公司权益资本成本的影响将会逐渐减弱,公司声誉对于审计师声誉具有替代作用。

  10. The impact of R&D intensity on corporate reputation: Interaction effect of innovation with high social benefit The impact of R&D intensity on corporate reputation: Interaction effect of innovation with high social benefit The impact of R&D intensity on corporate reputation: Interaction effect of innovation with high social benefit

    Directory of Open Access Journals (Sweden)

    Rosamaria Cox Moura-Leite

    2012-06-01

    Full Text Available Purpose: This article analyzes the effect that Research and Development (R&D intensity has on corporate reputation, and how this effect can be positively moderated when innovation yields some kind of social benefits.Design/methodology/approach: As a theoretical framework we use the resource based view theory and the institutional theory. For the empirical analysis we used the panel data technique to estimate our models, the sample is composed of 257 US firms and covers a four-year period from 2004 to 2007. Findings: The results of this research demonstrates that R&D with the moderation of innovation with high social benefits will produce a greater positive effect on corporate reputation than R&D by itself, since R&D activities can produce innovations that do not produce any social benefit which may not be perceived by stakeholders.Practical implications: Innovative firms should focus their efforts on identifying opportunities in their R&D processes to initiate related corporate social responsibility activities that could help them build a good reputation, which in the long run can give them a competitive advantage and profitable results.Originality/value: Recently several studies have seen that R&D is related with corporate social responsibility and that it is important to include both variables when studying financial performance. Our research is novel in the sense that we are applying the same logic but studying the relationship with corporate reputation, which has been scarcely talked about in existing literature.Purpose: This article analyzes the effect that Research and Development (R&D intensity has on corporate reputation, and how this effect can be positively moderated when innovation yields some kind of social benefits.Design/methodology/approach: As a theoretical framework we use the resource based view theory and the institutional theory. For the empirical analysis we used the panel data technique to estimate our models, the sample

  11. Credibility and reputation: an application of the "external circumstances" model for the Real Plan

    Directory of Open Access Journals (Sweden)

    César A. O. Tejada

    2002-10-01

    Full Text Available This paper analyzes credibility and reputation aspects of the Brazilian economic policy between August 1994 and December 1998. It uses an ''external circumstances'' model, which can be applied to countries with fixed or crawling-peg exchange rate policies. The model assumes that no government can conduct its economic policy with the single objective of inflation control, thoroughly ignoring the unemployment and growth paths. Therefore, in the presence of ''external circumstances'' (unexpected exogenous shocks even a strong anti-inflationary government can be forced to devalue its exchange rate. The results here show that the government followed a consistent policy with inflation control while allowing for a gradual recovery of the competitiveness level.Este artigo analisa a credibilidade e a reputação na política econômica brasileira no período de agosto de 1994 a dezembro de 1998. O marco teórico empregado tem como base o modelo de ''circunstâncias externas'', que permite analisar os fatores de credibilidade e reputação durante o funcionamento de um regime de taxa de câmbio fixa ou de crawling peg. O modelo parte do pressuposto de que, em geral, nenhum governo pode preocupar-se única e exclusivamente com o objetivo de controlar a inflação, ignorando por completo objetivos de crescimento e emprego. Portanto, e em particular, diante de circunstâncias adversas, um governo, ainda que do tipo antiinflação, pode ser levado a desvalorizar a taxa de câmbio. Os resultados aqui apresentados permitem concluir que o governo estava seguindo uma política consistente com a manutenção da estabilidade de preços, enquanto permitia uma recuperação gradual da competitividade.

  12. Better software, better research: the challenge of preserving your research and your reputation

    Science.gov (United States)

    Chue Hong, N.

    2017-12-01

    Software is fundamental to research. From short, thrown-together temporary scripts, through an abundance of complex spreadsheets analysing collected data, to the hundreds of software engineers and millions of lines of code behind international efforts such as the Large Hadron Collider and the Square Kilometre Array, software has made an invaluable contribution to advancing our research knowledge. Within the earth and space sciences, data is being generated, collected, processed and analysed in ever greater amounts and detail. However the pace of this improvement leads to challenges around the persistence of research outputs and artefacts. A specific challenge in this field is that often experiments and measurements cannot be repeated, yet the infrastructure used to manage, store and process this data must be continually updated and developed: constant change just to stay still. The UK-based Software Sustainability Institute (SSI) aims to improve research software sustainability, working with researchers, funders, research software engineers, managers, and other stakeholders across the research spectrum. In this talk, I will present lessons learned and good practice based on the work of the Institute and its collaborators. I will summarise some of the work that is being done to improve the integration of infrastructure for managing research outputs, including around software citation and reward, extending data management plans, and improving researcher skills: "better software, better research". Ultimately, being a modern researcher in the geosciences requires you to efficiently balance the pursuit of new knowledge with making your work reusable and reproducible. And as scientists are placed under greater scrutiny about whether others can trust their results, the preservation of your artefacts has a key role in the preservation of your reputation.

  13. The anonymity paradox in patient engagement: reputation, risk and web-based public feedback.

    Science.gov (United States)

    Speed, Ewen; Davison, Charlie; Gunnell, Caroline

    2016-06-01

    The UK National Health Service (NHS) has long espoused patient and public engagement. Recent years have seen increasing use of internet-based methods of collecting feedback about patient experience and public and staff views about NHS services and priorities. Often hailed as a means of facilitating participative democratic patient engagement, these processes raise a number of complex issues. A key aspect of it is the opportunity for comment to be made anonymously. Our research reveals an anonymity paradox whereby patients clearly demonstrate a perception that anonymity is a prerequisite for effective use of these feedback processes, whereas professionals demonstrate a perception that patient anonymity is a barrier to effective use. The risks of anonymity are constructed very differently by patients and professionals. Patient concerns around anonymity were not motivated by a general concern about a loss of privacy, but more that a positive identification might compromise future care. For professionals, concerns were voiced more around risks of reputational damage for specific practitioners or practices (in that anyone could say anything) and also that this anonymous feedback was available publicly and that it might go against the medical opinion of the professional. These concerns pointed to important differences in perceptions of patient and professional vulnerability. In the qualitative analysis that follows the key finding was that while anonymity makes service users feel less vulnerable, it can have the opposite effect on managers and clinical staff. This raises important implications for the use and utility of internet-based methods of collecting patient feedback. Published by the BMJ Publishing Group Limited. For permission to use (where not already granted under a licence) please go to http://www.bmj.com/company/products-services/rights-and-licensing/

  14. Do online reviews diminish physician authority? The case of cosmetic surgery in the U.S.

    Science.gov (United States)

    Menon, Alka V

    2017-05-01

    This article analyzes the substance and perception of online physician reviews, which are qualitative and quantitative assessments of physicians written and shared by patients, in the case of U.S. cosmetic surgery. Like other cash-pay medical specialties, cosmetic surgery is elective and paid for largely out of pocket, with patients having latitude in their choice of surgeon. Drawing on qualitative data from interviews, observations of an American Society of Aesthetic Plastic Surgery professional meeting, and online reviews from the platforms RealSelf and Yelp, I identify two interdependent contributors to physician authority: reputation and expertise. I argue that surgeons see reviews overwhelmingly as a threat to their reputation, even as actual review content often positively reinforces physician expertise and enhances physician reputation. I show that most online reviews linked to interview participants are positive, according considerable deference to surgeons. Reviews add patients' embodied and consumer expertise as a circumscribed supplement to surgeons' technical expertise. Moreover, reviews change the doctor-patient relationship by putting it on display for a larger audience of prospective patients, enabling patients and review platforms to affect physician reputation. Surgeons report changing how they practice to establish and maintain their reputations. This research demonstrates how physician authority in medical consumerist contexts is a product of reputation as well as expertise. Consumerism changes the doctor-patient relationship and makes surgeons feel diminished authority by dint of their reputational vulnerability to online reviews. Copyright © 2017 Elsevier Ltd. All rights reserved.

  15. A Hybrid Artificial Reputation Model Involving Interaction Trust, Witness Information and the Trust Model to Calculate the Trust Value of Service Providers

    Directory of Open Access Journals (Sweden)

    Gurdeep Singh Ransi

    2014-02-01

    Full Text Available Agent interaction in a community, such as the online buyer-seller scenario, is often uncertain, as when an agent comes in contact with other agents they initially know nothing about each other. Currently, many reputation models are developed that help service consumers select better service providers. Reputation models also help agents to make a decision on who they should trust and transact with in the future. These reputation models are either built on interaction trust that involves direct experience as a source of information or they are built upon witness information also known as word-of-mouth that involves the reports provided by others. Neither the interaction trust nor the witness information models alone succeed in such uncertain interactions. In this paper we propose a hybrid reputation model involving both interaction trust and witness information to address the shortcomings of existing reputation models when taken separately. A sample simulation is built to setup buyer-seller services and uncertain interactions. Experiments reveal that the hybrid approach leads to better selection of trustworthy agents where consumers select more reputable service providers, eventually helping consumers obtain more gains. Furthermore, the trust model developed is used in calculating trust values of service providers.

  16. The Problem with the Low-Tax Backlash: Rethinking Corporate Tax Policies to Adjust for Uneven Reputational Risks

    Directory of Open Access Journals (Sweden)

    Jack M. Mintz

    2015-05-01

    Full Text Available When a major corporation is found to be paying little or no taxes, public backlash and media furor over the issue may ensue. Some governments may well be just fine with it, while others like U.S. may take steps to ensure companies pay more tax. Sometimes, companies being in a non-taxpaying position properly reflects appropriate tax policy. That explanation, however, does not sell lattés, which is why in 2012, after the British public grew outraged over the discovery that Starbucks was paying no corporate taxes in the U.K., the coffee retailer actually volunteered to just write a cheque to the government. The reputational damage to Starbucks’ brand, the company calculated, was not worth the money it was saving in avoiding taxes, even if it was doing so perfectly legally. The fear of this kind of reputational damage can foil the very taxation policies that governments design specifically as a means to tax corporations fairly, efficiently and competitively. It may be good tax policy to allow corporations various deductions, or the ability to carry forward or carry back losses, but it can be politically vexatious. U.S. President Barack Obama demonstrated that explicitly when he suggested certain American companies using so-called tax inversions to relocate their headquarters to low-tax jurisdictions, were failing in their “economic patriotism.” Yet more multinationals than ever are legally and quite appropriately using tax strategies to minimize their taxes in various jurisdictions to the point where they are paying little to no corporate tax. For some corporations, the risk of public backlash is greater than it is for others: Starbucks and Facebook, being consumer-facing companies with a great deal of brand goodwill, have a lot more at risk than do Pfizer and Oracle. This risk makes the playing field for taxation less level, jeopardizing the fundamental tax principle of horizontal equity — that those of similar means should pay similar

  17. Reputation Effects in Social Networks Do Not Promote Cooperation: An Experimental Test of the Raub & Weesie Model.

    Science.gov (United States)

    Corten, Rense; Rosenkranz, Stephanie; Buskens, Vincent; Cook, Karen S

    2016-01-01

    Despite the popularity of the notion that social cohesion in the form of dense social networks promotes cooperation in Prisoner's Dilemmas through reputation, very little experimental evidence for this claim exists. We address this issue by testing hypotheses from one of the few rigorous game-theoretic models on this topic, the Raub & Weesie model, in two incentivized lab experiments. In the experiments, 156 subjects played repeated two-person PDs in groups of six. In the "atomized interactions" condition, subjects were only informed about the outcomes of their own interactions, while in the "embedded" condition, subjects were informed about the outcomes of all interactions in their group, allowing for reputation effects. The design of the experiments followed the specification of the RW model as closely as possible. For those aspects of the model that had to be modified to allow practical implementation in an experiment, we present additional analyses that show that these modifications do not affect the predictions. Contrary to expectations, we do not find that cooperation is higher in the embedded condition than in the atomized interaction. Instead, our results are consistent with an interpretation of the RW model that includes random noise, or with learning models of cooperation in networks.

  18. Restoring a reputation: invoking the UNESCO Universal Declaration on Bioethics and Human Rights to bear on pharmaceutical pricing.

    Science.gov (United States)

    Hurst, Daniel J

    2017-03-01

    In public health, the issue of pharmaceutical pricing is a perennial problem. Recent high-profile examples, such as the September 2015 debacle involving Martin Shkreli and Turing Pharmaceuticals, are indicative of larger, systemic difficulties that plague the pharmaceutical industry in regards to drug pricing and the impact it yields on their reputation in the eyes of the public. For public health ethics, the issue of pharmaceutical pricing is rather crucial. Simply, individuals within a population require pharmaceuticals for disease prevention and management. In order to be effective, these pharmaceuticals must be accessibly priced. This analysis will explore the notion of corporate social responsibility in regards to pharmaceutical pricing with an aim of restoring a positive reputation upon the pharmaceutical industry in the public eye. The analysis will utilize the 2005 United Nations Educational, Scientific, and Cultural Organization's Universal Declaration on Bioethics and Human Rights (UDBHR) to establish implications regarding the societal responsibilities of pharmaceutical companies in a global context. To accomplish this, Article 14 of the UDBHR-social responsibility and health-will be articulated in order to advocate a viewpoint of socially responsible capitalism in which pharmaceutical companies continue as profit-making ventures, yet establish moral concern for the welfare of all their stakeholders, including the healthcare consumer.

  19. Charles Darwin's reputation: how it changed during the twentieth-century and how it may change again.

    Science.gov (United States)

    Amundson, Ron

    2014-01-01

    Charles Darwin died in 1882. During the twentieth century his reputation varied through time, as the scientific foundation of evolutionary theory changed. Beginning the century as an intellectual hero, he soon became a virtual footnote as experimental approaches to evolution began to develop. As the Modern Synthesis developed his reputation began to rise again until eventually he was identified as a founding father of the Modern Synthesis itself. In the meantime, developmental approaches to evolution began to challenge certain aspects of the Modern Synthesis. Synthesis authors attempted to refute the relevance of development by methodological arguments, some of them indirectly credited to Darwin. By the end of the century, molecular genetics had given new life to development approaches to evolution, now called evo devo. This must be seen as a refutation of the aforesaid methodological arguments of the Modern Synthesis advocates. By the way, we can also see now how the historiography that credited Darwin with the Synthesis was in error. In conclusion, one more historical revision is suggested. Copyright © 2014 Elsevier Ltd. All rights reserved.

  20. “Don't affect the share price”: social media policy in higher education as reputation management

    Directory of Open Access Journals (Sweden)

    Tony McNeill

    2012-08-01

    Full Text Available The last 5 years have seen a growing number of universities use social media services such as Twitter, Facebook and YouTube to engage with past, present and prospective students. More recently still, a number of universities have published policy or guidance documents on the use of social media for a range of university-related purposes including learning, teaching and assessment. This study considers the social media policies of 14 universities in the United Kingdom (UK that are currently in the public domain. It addresses some of the ways in which Higher Education Institutions (HEIs are responding to both the positive potential of social media as well as its perceived threats. Drawing inspiration, if not actual method, from critical discourse analysis, this study argues that marketisation has been the main policy driver with many social media policies being developed to promote university “brands” as well as protect institutional reputation. The creation and implementation of social media policies are therefore playing a role in helping universities manage both the risks and the benefits of social media in the context of an increasingly marketised Higher Education (HE environment in which protecting institutional reputation has become a priority. However, in the defence of the metaphorical institutional “share price”, some policies constrain both academic autonomy and the possibilities for innovation and risk-taking.

  1. THE EFFECTS OF COMPANY SIZE, COMPANY RISK AND AUDITOR’S REPUTATION ON TENURE: AN ARTIFICIAL ROTATION TESTING

    Directory of Open Access Journals (Sweden)

    Junaidi

    2016-09-01

    Full Text Available This study aims to empirically examine the effects of firms’ size, firms’ risk, and auditors’ reputations on tenure in an artificial rotation. The phenomenon of artificial auditor (audit firm rotations in Indonesia is an interesting topic, deserving further study. Artificial auditor rotations indicate a condition in which, conceptually, there has been a change of auditor that makes the relationship between the auditor and the client end, but in effect, the relationship is still going on. Regulations for mandatory auditor rotations causes audit firms or their partners to cheat the system by changing the name of their firm, or partners, to allow them to continue auditing the same client. This research samples 110 companies listed on the Indonesian Stock Exchange between 2000 and 2010, which were obtained using a purposive sampling method. The results of a statistical test indicate that a company’s size significantly influences the tenure. The variables of firms’ risk and auditors’ reputations do not have significant effects on tenure, statistically. This research is expected to contribute both theoretically and practically, especially to the regulations on auditors’ rotations. Auditing quality is an important factor that must be maintained by the auditor profession, to maintain the independence of auditors. In the auditing practices in Indonesia, regulators should consider the artificial rotation phenomenon that occurs in Indonesia, so the practice of auditing can run better.

  2. Once Dishonest, Always Dishonest? The Impact of Perceived Pervasiveness of Moral Evaluations of the Self on Motivation to Restore a Moral Reputation

    Directory of Open Access Journals (Sweden)

    Stefano ePagliaro

    2016-04-01

    Full Text Available Four studies specify how moral evaluations of the self regulate behavior aimed at restoring a moral reputation. We propose that people care about evaluations of themselves as moral or immoral because these are perceived as more consequential than other types of information. Therefore people are more inclined to restore their image after being negatively evaluated in terms of morality rather than competence. Studies 1 and 2 revealed that moral information was perceived as having a more enduring impact on one’s reputation, and was more strongly related to anticipated intra-group respect and self-views, than competence and sociability information. This perceived pervasiveness of moral (versus competence evaluations mediated intentions to justify and explain one’s behavior (Study 3. Study 4 finally showed that being seen as lacking in morality elicited threat and coping responses, which induced subsequent tendencies to repair one’s moral reputation.

  3. New journals for publishing medical case reports.

    Science.gov (United States)

    Akers, Katherine G

    2016-04-01

    Because they do not rank highly in the hierarchy of evidence and are not frequently cited, case reports describing the clinical circumstances of single patients are seldom published by medical journals. However, many clinicians argue that case reports have significant educational value, advance medical knowledge, and complement evidence-based medicine. Over the last several years, a vast number (∼160) of new peer-reviewed journals have emerged that focus on publishing case reports. These journals are typically open access and have relatively high acceptance rates. However, approximately half of the publishers of case reports journals engage in questionable or "predatory" publishing practices. Authors of case reports may benefit from greater awareness of these new publication venues as well as an ability to discriminate between reputable and non-reputable journal publishers.

  4. The becoming of user-generated reviews: Looking at the past to understand the future of managing reputation in the travel sector

    DEFF Research Database (Denmark)

    Baka, Vasiliki

    2015-01-01

    conclusions about products and services. This paper explores how UGC reviews and ratings have intensified the contingency of organizational reputation in the travel sector. The findings are based upon a corpus of data including: a field study at the offices of the largest travel user-generated website, Trip......Advisor, and a netnographic approach. In particular we discuss the shift from Word-Of-Mouth to eWOM, the consequences for the sector and provide a balanced view of the role of reviews, ratings and lists. We are concluding with a conceptual model for managing online reputation in the era of UGC, while acknowledging...

  5. ‘Barbarous cruelty at the British Museum’: mediatization, authority, and reputation in nineteenth-century England

    Directory of Open Access Journals (Sweden)

    Allison Cavanagh

    2013-06-01

    Full Text Available This article considers the usefulness of mediatization theories in historical studies of the media. Using a series of letters published in the UK newspaper The Times between 1885 and 1886 as an example, the article examines the way in which processes of mediatization developed alongside the institutions of social and cultural power by which they were reflexively constituted. On the basis of Hjarvard’s distinction between direct and indirect forms of mediatization, the paper looks at the ways in which the enunciation of moral authority and personal reputation were transformed by their incorporation into mediatized culture. At the same time, it is argued that mediatization is not a standalone process but is, rather, part of a wider set of social processes. The article reflects on the contribution of mediatization theories to developing a rounded picture of media history.

  6. ‘Barbarous cruelty at the British Museum’: mediatization, authority, and reputation in nineteenth-century England

    Directory of Open Access Journals (Sweden)

    Allison Cavanagh

    2013-03-01

    Full Text Available This article considers the usefulness of mediatization theories in historical studies of the media. Using a series of letters published in the UK newspaper The Times between 1885 and 1886 as an example, the article examines the way in which processes of mediatization developed alongside the institutions of social and cultural power by which they were reflexively constituted. On the basis of Hjarvard’s distinction between direct and indirect forms of mediatization, the paper looks at the ways in which the enunciation of moral authority and personal reputation were transformed by their incorporation into mediatized culture. At the same time, it is argued that mediatization is not a standalone process but is, rather, part of a wider set of social processes. The article reflects on the contribution of mediatization theories to developing a rounded picture of media history.

  7. Sachet water quality and brand reputation in two low-income urban communities in greater Accra, Ghana.

    Science.gov (United States)

    Stoler, Justin; Tutu, Raymond A; Ahmed, Hawa; Frimpong, Lady Asantewa; Bello, Mohammed

    2014-02-01

    Sachet water has become an important primary source of drinking water in western Africa, but little is known about bacteriologic quality and improvements to quality control given the recent, rapid evolution of this industry. This report examines basic bacteriologic indicators for 60 sachet water samples from two very low-income communities in Accra, Ghana, and explores the relationship between local perceptions of brand quality and bacteriologic quality after controlling for characteristics of the vending environment. No fecal contamination was detected in any sample, and 82% of total heterotrophic bacteria counts were below the recommended limit for packaged water. Sachets from brands with a positive reputation for quality were 90% less likely to present any level of total heterotrophic bacteria after controlling for confounding factors. These results contrast with much of the recent sachet water quality literature and may indicate substantial progress in sachet water regulation and quality control.

  8. The persuasive strength of values, reputation, and interest arguments for promoting ethical behavior in a global corporate setting

    DEFF Research Database (Denmark)

    Trapp, Leila

    2010-01-01

    This paper examines survey results regarding staff evaluations of various company-issued arguments used to promote ethical behavior in a global corporate setting. The aim of this is to question the appropriateness of approaching business ethics communication from within a corporate communication...... or intercultural management framework. Indeed, the normative stances of these two frameworks are seen to differ with regard to how global companies should communicate with a culturally diverse staff. Staff responses from the Denmark, Sweden, Brazil, and USA affiliates of the global healthcare company, Novo Nordisk......, reveal that although there are some important differences between affiliates, there is also an impressive degree of agreement that corporate identity, values, and reputation are important sources of motivation for ethical behavior. These findings provide practical guidance for the development...

  9. Developing the Image and Public Reputation of Universities: The Managerial Process.

    Science.gov (United States)

    Davies, John L.; Melchiori, Gerlinda S.

    1982-01-01

    Managerial processes used in developing programs to improve an institution's public image are outlined, drawing on both theory and experience in college administration and public relations. Eight case studies provide illustrations. A five-stage managerial plan is presented. (MSE)

  10. A Personalized QoS Prediction Approach for CPS Service Recommendation Based on Reputation and Location-Aware Collaborative Filtering.

    Science.gov (United States)

    Kuang, Li; Yu, Long; Huang, Lan; Wang, Yin; Ma, Pengju; Li, Chuanbin; Zhu, Yujia

    2018-05-14

    With the rapid development of cyber-physical systems (CPS), building cyber-physical systems with high quality of service (QoS) has become an urgent requirement in both academia and industry. During the procedure of building Cyber-physical systems, it has been found that a large number of functionally equivalent services exist, so it becomes an urgent task to recommend suitable services from the large number of services available in CPS. However, since it is time-consuming, and even impractical, for a single user to invoke all of the services in CPS to experience their QoS, a robust QoS prediction method is needed to predict unknown QoS values. A commonly used method in QoS prediction is collaborative filtering, however, it is hard to deal with the data sparsity and cold start problem, and meanwhile most of the existing methods ignore the data credibility issue. Thence, in order to solve both of these challenging problems, in this paper, we design a framework of QoS prediction for CPS services, and propose a personalized QoS prediction approach based on reputation and location-aware collaborative filtering. Our approach first calculates the reputation of users by using the Dirichlet probability distribution, so as to identify untrusted users and process their unreliable data, and then it digs out the geographic neighborhood in three levels to improve the similarity calculation of users and services. Finally, the data from geographical neighbors of users and services are fused to predict the unknown QoS values. The experiments using real datasets show that our proposed approach outperforms other existing methods in terms of accuracy, efficiency, and robustness.

  11. Direct and indirect reputation formation in nonhuman great apes (Pan paniscus, Pan troglodytes, Gorilla gorilla, Pongo pygmaeus) and human children (Homo sapiens).

    Science.gov (United States)

    Herrmann, Esther; Keupp, Stefanie; Hare, Brian; Vaish, Amrisha; Tomasello, Michael

    2013-02-01

    Humans make decisions about when and with whom to cooperate based on their reputations. People either learn about others by direct interaction or by observing third-party interactions or gossip. An important question is whether other animal species, especially our closest living relatives, the nonhuman great apes, also form reputations of others. In Study 1, chimpanzees, bonobos, orangutans, and 2.5-year-old human children experienced a nice experimenter who tried to give food/toys to the subject and a mean experimenter who interrupted the food/toy giving. In studies 2 and 3, nonhuman great apes and human children could only passively observe a similar interaction, in which a nice experimenter and a mean experimenter interacted with a third party. Orangutans and 2.5-year-old human children preferred to approach the nice experimenter rather than the mean one after having directly experienced their respective behaviors. Orangutans, chimpanzees, and 2.5-year-old human children also took into account experimenter actions toward third parties in forming reputations. These studies show that the human ability to form direct and indirect reputation judgment is already present in young children and shared with at least some of the other great apes. PsycINFO Database Record (c) 2013 APA, all rights reserved

  12. Online conversation and corporate reputation: A two-wave longitudinal study on the effects of social media exposure to a highly interactive company.

    NARCIS (Netherlands)

    Dijkmans, C.; Kerkhof, P.; Buyukcan-Tetik, A.; Beukeboom, C.J.

    2015-01-01

    In this paper, we investigate whether and to what extent exposure to a company's social media activities over time is beneficial for corporate reputation, and whether conversational human voice mediates this relation. In a two-wave longitudinal survey among 1969 respondents, we assessed consumers'

  13. CSR Actions in Companies and Perception of Their Reputation by Managers: Analysis in the Rural Area of an Emerging Country in the Banking Sector

    Directory of Open Access Journals (Sweden)

    Jesús Ángel Del Brío

    2018-03-01

    Full Text Available This paper tests, from a managerial point of view, the influence of Corporate Social Responsibility (CSR actions directed towards health and environmental matters over the perception of a company’s reputation. The literature review suggests an absence of this kind of study focused on the banking sector of developing countries. CSR activities oriented to health and subsistence in the rural areas of emerging countries are proved to hold a positive influence on the perception of managers of the banking sector of corporate reputation. On the other hand, it has not been possible to validate whether CSR activities oriented to environmental issues (or infrastructure in rural areas will positively influence the perception of Peruvian banking sector managers of corporate reputation. The outcomes mentioned seem plausible due to health and subsistence being undoubtedly the most valued factors among people living in rural areas, where there are the most development deficiencies. This work contributes by empirically analyzing a relationship barely addressed in the field of business administration: the influence of CSR and corporate reputation. Furthermore, the authors take the analysis to a context unexplored by previous researchers, applying the concepts to the banking sector of an emerging country.

  14. Should the shady steal thunder? : The effects of crisis communication timing, pre-crisis reputation valence, and crisis type on post-crisis organizational trust and purchase intention

    NARCIS (Netherlands)

    Beldad, Ardion D.; van Laar, Ester; Hegner, Sabrina M.

    2018-01-01

    A scenario-based 2 (communication timing: stealing thunder vs. thunder) × 2 (pre-crisis reputation valence: positive vs. negative) × 2 (crisis type: product-harm vs. moral-harm) between-subjects experiment was implemented with 273 Dutch participants to address the question of whether or not the

  15. On-line reputation systems : the effects of feedback comments and reactions on building and rebuilding trust in on-line auctions

    NARCIS (Netherlands)

    Utz, S.; Matzat, U.; Snijders, C.C.P.

    2009-01-01

    Previous research on reputation systems primarily focused on their trust-building function. The present research addresses their trust-rebuilding function-specifically, the role of the short text comments given in reaction to negative feedback. Rebuilding trust is often necessary because on-line

  16. The Open Data Movement: Young Activists between Data Disclosure and Digital Reputation

    Directory of Open Access Journals (Sweden)

    Davide Arcidiacono

    2017-01-01

    Full Text Available Young citizens show an increasing interest for direct democracy tools and for the building of a new relationship with public administration through the use of digital platforms. The Open Data issue is part of this transformation. The paper analyzes the Open Data issue from the perspective of a spontaneous and informal group of digital activists with the aim of promoting data disclosure. The study is focused mainly on the case of a specific local movement, named Open Data Sicilia (ODS, combining traditional ethnographic observation with an ethnographic approach. The aim of the study is to detect the social pro-file of the Open Data movement activists, understanding how is it organized their network, what are the common purposes and solidarity models embodied by this type of movement, what are the resources mo-bilized and their strategies between on-line and off-line. The ODS case appears interesting for its evolu-tion, its strategy and organizational structure: an elitist and technocratic movement that aspires to a broad constituency. It is an expressive or a reformist movement, rather than an anti-system actor, with features that are similar to a lobby. The case study also shows all the typical characteristics of digital activism, with its fluid boundaries between ethical inspiration of civic engagement and individual interests

  17. Why Toluca’s chorizos are famous? Perception, reputation, identity and culinary tradition of a sausage that arrived to stay

    Directory of Open Access Journals (Sweden)

    Quintero-Salazar B

    2017-12-01

    Full Text Available This document presents the history of how the fame and reputation of the most representative Toluca sausages was constructed from its beginnings to the present day. The document begins explaining the concept of foods with differentiated quality, especially meat products are. Subsequently, the way in which the pork arrived to Mexico and how it was adapted to the Toluca Valley and its implications. After, the explanation on how the production of this meat product, especially chorizo, made Toluca a famous city. Next, unique characteristics of the sausage including type of ingredients, morphology of the product, kinds and varieties are explained. Finally, a reflection is done on the importance of value traditional meat products from an integral perspective. It is concluded that chorizo toluqueño is something more than a food or a sausage, being a fundamental element of Toluca gastronomic heritage of the territory and a specific know-how that has been passed from generation to generation, and that must be revalued.

  18. Reputation, relationships, risk communication, and the role of trust in the prevention and control of communicable disease: a review.

    Science.gov (United States)

    Cairns, Georgina; de Andrade, Marisa; MacDonald, Laura

    2013-01-01

    Population-level compliance with health protective behavioral advice to prevent and control communicable disease is essential to optimal effectiveness. Multiple factors affect perceptions of trustworthiness, and trust in advice providers is a significant predeterminant of compliance. While competency in assessment and management of communicable disease risks is critical, communications competency may be equally important. Organizational reputation, quality of stakeholder relationships and risk information provision strategies are trust moderating factors, whose impact is strongly influenced by the content, timing and coordination of communications. This article synthesizes the findings of 2 literature reviews on trust moderating communications and communicable disease prevention and control. We find a substantial evidence base on risk communication, but limited research on other trust building communications. We note that awareness of good practice historically has been limited although interest and the availability of supporting resources is growing. Good practice and policy elements are identified: recognition that crisis and risk communications require different strategies; preemptive dialogue and planning; evidence-based approaches to media relations and messaging; and building credibility for information sources. Priority areas for future research include process and cost-effectiveness evaluation and the development of frameworks that integrate communication and biomedical disease control and prevention functions, conceptually and at scale.

  19. Immigration and the competitiveness of an island tourism destination: a knowledge-based reputation analysis of Lanzarote, Canary Islands

    Directory of Open Access Journals (Sweden)

    Desiderio Juan García-Almeida

    2017-05-01

    Full Text Available This paper sheds light on the relationship between immigration and tourism competitiveness on the island of Lanzarote through the analysis of reputation from the demand perspective. The tourists’ knowledge about news on immigration from a destination, their contact with immigrants in the area, and the influence of the presence of immigrants there are studied, as all these factors can have a major impact on island competitiveness in tourism. The empirical work has been conducted with a survey of tourists on Lanzarote, Canary Islands, Spain. A total of 359 valid questionnaires were obtained. Results show a relatively low impact and retention of immigration news about the destination, and a low perceived contact with non-European immigrants when visiting the island. Moreover, tourists tend to recognize the positive value created by immigrants on the island, though some negative effects are also indicated. Finally, immigration seems to have a positive impact on the tourist’s global satisfaction and loyalty to the island destination.

  20. How Brazil outpaced the United States when it came to AIDS: the politics of civic infiltration, reputation, and strategic internationalization.

    Science.gov (United States)

    Gómez, Eduardo J

    2011-04-01

    Using a temporal approach dividing the reform process into two periods, this article explains how both Brazil and the United States were slow to respond to AIDS. However, Brazil eventually outpaced the United States in its response due to international rather than democratic pressures. Since the early 1990s, Brazil's success has been attributed to "strategic internationalization": the concomitant acceptance and rejection of global pressure for institutional change and antiretroviral treatment, respectively. The formation of tripartite partnerships among donors, AIDS officials, and nongovernmental organizations has allowed Brazil to avoid foreign aid dependency, while generating ongoing incentives for influential AIDS officials to incessantly pressure Congress for additional funding. Given the heightened international media attention, concern about Brazil's reputation has contributed to a high level of political commitment. By contrast, the United States' more isolationist relationship with the international community, its focus on leading the global financing of AIDS efforts, and the absence of tripartite partnerships have prevented political leaders from adequately responding to the ongoing urban AIDS crisis. Thus, Brazil shows that strategically working with the international health community for domestic rather than international influence is vital for a sustained and effective response to AIDS.

  1. Socially Enforced Nepotism: How Norms and Reputation Can Amplify Kin Altruism.

    Directory of Open Access Journals (Sweden)

    Doug Jones

    Full Text Available Kin selection, which can lead organisms to behave altruistically to their genetic relatives, works differently when-as is often the case in human societies-altruism can be boosted by social pressure. Here I present a model of social norms enforced by indirect reciprocity. In the model there are many alternative stable allocations of rewards ("distributional norms"; a stable norm is stable in the sense that each player is best off following the norm if other players do the same. Stable norms vary widely in how equally they reward players with unequal abilities. In a population of mixed groups (some group members follow one norm, some follow another, and some compromise with modest within-group coefficients of relatedness, selection within groups favors those who compromise, and selection between groups favors generous generalized reciprocity rather than balanced reciprocity. Thus evolved social norms can amplify kin altruism, giving rise to a uniquely human mode of kin-based sociality distinct from spontaneous altruism among close kin, or cooperation among non-kin.

  2. Socially Enforced Nepotism: How Norms and Reputation Can Amplify Kin Altruism.

    Science.gov (United States)

    Jones, Doug

    2016-01-01

    Kin selection, which can lead organisms to behave altruistically to their genetic relatives, works differently when-as is often the case in human societies-altruism can be boosted by social pressure. Here I present a model of social norms enforced by indirect reciprocity. In the model there are many alternative stable allocations of rewards ("distributional norms"); a stable norm is stable in the sense that each player is best off following the norm if other players do the same. Stable norms vary widely in how equally they reward players with unequal abilities. In a population of mixed groups (some group members follow one norm, some follow another, and some compromise) with modest within-group coefficients of relatedness, selection within groups favors those who compromise, and selection between groups favors generous generalized reciprocity rather than balanced reciprocity. Thus evolved social norms can amplify kin altruism, giving rise to a uniquely human mode of kin-based sociality distinct from spontaneous altruism among close kin, or cooperation among non-kin.

  3. What the United States can learn from Brazil in response to HIV/AIDS: international reputation and strategic centralization in a context of health policy devolution.

    Science.gov (United States)

    Gómez, Eduardo J

    2010-11-01

    Contrary to what many may expect, this article argues that Brazil did a better job than the USA when it came to responding to HIV/AIDS. Because of the Brazilian government's concern about its international reputation and the partnerships it has forged with international donors and civil society, the government has been committed to strengthening decentralization processes by introducing both formal and informal re-centralization measures that strengthen health policy devolution, while effectively targeting the biggest at-risk groups. The US, in contrast, has not achieved these objectives, due to its lack of interest in increasing its international reputation and its focus on bi-lateral aid rather than investing in domestic policy. The paper closes by explaining the lessons that Brazil can teach the US and other large federations seeking to ensure that decentralization and prevention policy work more effectively.

  4. On the bad reputation of Fukushima's nuclear accident. A risk-economic approach to distance and price factors of processed food

    International Nuclear Information System (INIS)

    Tajima, Masashi

    2012-01-01

    In 2011, a big earthquake hit Japan and tsunami and nuclear power plant accident followed. Various discussions have been made on economical, ecological and psychological impacts of this disaster. Its bad reputation effect has not been much discussed, however. This paper deals with the relationship between the following two factors. They are: the distance from the nuclear power plant to the production place and the price of seemingly homogeneous processed food. (author)

  5. How a feedback system enhances vendor reputation, mitigates product complexity and facilitates online purchase decision-making : insights from B2C transaction logs.

    OpenAIRE

    Bartels, Julia

    2015-01-01

    Despite the growing population of Internet customers, purchasing online can still be a confusing and overwhelming activity. Perceived risk plays a crucial role in online buying decisions. The mechanism of online customer feedback has been identified to improve trust and to reduce risk in online marketplaces. Feedback from previous customers greatly builds online vendor reputation and establishes trust, which positively influence the intent to purchase. This study aims to find out how a feedba...

  6. Job satisfaction in terms of social gender equality in employees and its effect on the corporate reputation: The sample of ERU academicians

    OpenAIRE

    Mazıcı, Emel Tanyeri; Gölgeli, Kürşad

    2017-01-01

    Corporate reputation consists of the totalof emotions, opinions and perceptions of all the shareholders of theinstitution. Company employees, who has an important place within theseshareholders also play an effective role in success and continuity of thecompany by being affected from the activities, directly or indirectly. At thispoint, in the forming of the emotions, opinions and perceptions of employees,job satisfaction that is achieved in time has the key importance. Thus, theemployees who...

  7. Cultures of trust: effects of avatar faces and reputation scores on German and Arab players in an online trust-game.

    Science.gov (United States)

    Bente, Gary; Dratsch, Thomas; Kaspar, Kai; Häβler, Tabea; Bungard, Oliver; Al-Issa, Ahmad

    2014-01-01

    Reputation systems as well as seller depictions (photos; avatars) have been shown to reduce buyer uncertainty and to foster trust in online trading. With the emergence of globalized e-markets, it remains an urgent question whether these mechanisms, found to be effective for Western cultures, also apply to other cultures. Hypothesizing that members of collectivistic cultures in contrast to those of individualistic cultures would rely more on visual social cues (seller faces) than on factual information (reputation scores), we compared buying decisions of Arab and German participants in an experimental trust game. Photo-realistic avatars were used instead of photos to control facial features and expressions. The results revealed significant main effects for both reputation scores and avatar faces. Moreover, both variables significantly affected the purchase behavior of Arab as well as German buyers, suggesting cross-cultural universals in the processing of trust cues. The results have implications for future cross-cultural studies in e-commerce as well as the design of online markets and shared virtual environments.

  8. When Do Low Status Groups Help High Status Groups? The Moderating Effects of Ingroup Identification, Audience Group Membership, and Perceived Reputational Benefit

    Directory of Open Access Journals (Sweden)

    Chuma Kevin Owuamalam

    2014-11-01

    Full Text Available Previous research has demonstrated that, when negative metastereotypes are made salient, members of low status groups help members of high status groups in order to improve the reputation of their low status group and its associated social identity. The present research investigated three potential moderators of low status groups’ outgroup helping: ingroup identification, audience group membership, and perceived reputational benefit. In Study 1 (N = 112 we found that members of a low status group (Keele University students were most likely to offer to help raise funds for a high status group (University of Birmingham students when they were high identifiers who had considered a negative metastereotype and believed that their responses would be viewed by an outgroup member. In Study 2 (N = 100 we found a similar effect in an intergroup context that referred to psychology students (low status ingroup and junior doctors (high status outgroup, showing that the effect was limited to people who perceived reputational benefit in helping the outgroup. The practical and social implications of these findings are discussed in relation to intergroup contact and international relations.

  9. Cultures of trust: effects of avatar faces and reputation scores on German and Arab players in an online trust-game.

    Directory of Open Access Journals (Sweden)

    Gary Bente

    Full Text Available Reputation systems as well as seller depictions (photos; avatars have been shown to reduce buyer uncertainty and to foster trust in online trading. With the emergence of globalized e-markets, it remains an urgent question whether these mechanisms, found to be effective for Western cultures, also apply to other cultures. Hypothesizing that members of collectivistic cultures in contrast to those of individualistic cultures would rely more on visual social cues (seller faces than on factual information (reputation scores, we compared buying decisions of Arab and German participants in an experimental trust game. Photo-realistic avatars were used instead of photos to control facial features and expressions. The results revealed significant main effects for both reputation scores and avatar faces. Moreover, both variables significantly affected the purchase behavior of Arab as well as German buyers, suggesting cross-cultural universals in the processing of trust cues. The results have implications for future cross-cultural studies in e-commerce as well as the design of online markets and shared virtual environments.

  10. 体验式营销与客户口碑的实证研究%Empirical Research on the Experiential Marketing and Reputation among Customers

    Institute of Scientific and Technical Information of China (English)

    丁建岚

    2011-01-01

    Experiential marketing has penetrated in various industries, but how can we develop the experiential marketing strategy? This paper combines the 7EP experiential marketing strategies and behavior of reputation among customers, establishes the conceptual model between marketing strategy and reputation among customers, and gets the correlation between strategies and reputation among customers of 7EP experiential marketing strategies. At the same time, the integrated experiential marketing strategy which is practical and adaptive to the actual business is made for education services industry.%体验式营销已经深入各个行业中,而体验式营销的策略到底如何制定?本文结合7EP体验式营销策略和客户口碑行为,建立了体验式营销策略与客户口碑行为之间的概念模型,并通过实证得出了7EP体验式营销策略中各策略与口碑的相关程度.同时,针对教育服务业提出切实可行,结合企业实际的整合体验式营销策略.

  11. Cultures of Trust: Effects of Avatar Faces and Reputation Scores on German and Arab Players in an Online Trust-Game

    Science.gov (United States)

    Bente, Gary; Dratsch, Thomas; Kaspar, Kai; Häßler, Tabea; Bungard, Oliver; Al-Issa, Ahmad

    2014-01-01

    Reputation systems as well as seller depictions (photos; avatars) have been shown to reduce buyer uncertainty and to foster trust in online trading. With the emergence of globalized e-markets, it remains an urgent question whether these mechanisms, found to be effective for Western cultures, also apply to other cultures. Hypothesizing that members of collectivistic cultures in contrast to those of individualistic cultures would rely more on visual social cues (seller faces) than on factual information (reputation scores), we compared buying decisions of Arab and German participants in an experimental trust game. Photo-realistic avatars were used instead of photos to control facial features and expressions. The results revealed significant main effects for both reputation scores and avatar faces. Moreover, both variables significantly affected the purchase behavior of Arab as well as German buyers, suggesting cross-cultural universals in the processing of trust cues. The results have implications for future cross-cultural studies in e-commerce as well as the design of online markets and shared virtual environments. PMID:24901696

  12. Reconstruction of Furniture Production as Potential and Reputable Intellectual Property Rights (IPR Creative Design Model

    Directory of Open Access Journals (Sweden)

    husen hendriyana

    2017-10-01

    Full Text Available Along with recent rapid development of science, technology, art and culture, through research institutions from the central to the local level, the government seriously activates enhancement and protection of the intellectual products of the nation. Such as protection of intellectual property rights against irresponsible plagiarism. This is due to that the appearance, process, or invention steps of the creative furniture designer in the society or in the academic environment have the potential and the opportunity to be registered as Intellectual Properties (IP or gain Intellectual Property Rights (IPR. Besides aiming to lift up the state or institutions achievement and attainment of intellectual property rights internationally, the added value also can be developed in the direction of economic upgrade. Research on furniture products designs have been numerously carried out with various objects and cases, yet the diversity of the subject character and creative processes still have not well defined so they enrich the model of creative process design. This study aims to identify, classify and formulate a potential furniture design model of creative process and IPR standard, through methods PAR. The results of this study are (1 prototype of furniture design products, (2 the creative process model and the construction methods process of furniture design with a concept or a specific theme; (3 Registration of IPR; (4 Scientific manuscript. Seiring dengan perkembangan ilmu pengetahuan, teknologi, seni dan budaya yang marak dewasa ini, melalui lembaga penelitian dari tingkat pusat sampai ketingkat daerah, pemerintah semakin serius menggalangkan peningkatan dan perlindungan terhadap produk intelektual anak bangsa. Salah satu contoh di antaranya adalah perlindungan terhadap hak kekayaan intelektual dari perilaku plagiarism yang tidak bertanggung jawab. Hal ini tiada lain bahwa, bentuk, proses, maupun invention steps dari para pelaku kreatif desain mebel

  13. Students Writing Emails to Faculty: An Examination of E-Politeness among Native and Non-Native Speakers of English

    Science.gov (United States)

    Biesenbach-Lucas, Sigrun

    2007-01-01

    This study combines interlanguage pragmatics and speech act research with computer-mediated communication and examines how native and non-native speakers of English formulate low- and high-imposition requests to faculty. While some research claims that email, due to absence of non-verbal cues, encourages informal language, other research has…

  14. Reporting bias inflates the reputation of medical treatments: A comparison of outcomes in clinical trials and online product reviews.

    Science.gov (United States)

    de Barra, Mícheál

    2017-03-01

    People often hold unduly positive expectations about the outcomes of medicines and other healthcare products. Here the following explanation is tested: people who have a positive outcome tend to tell more people about their disease/treatment than people with poor or average outcomes. Akin to the file drawer problem in science, this systematically and positively distorts the information available to others. If people with good treatment outcomes are more inclined to tell others, then they should also be more inclined to write online medical product reviews. Therefore, average treatment outcomes in these reviews should be more positive than those found in randomised controlled trials (RCTs). Data on duration of treatment and outcome (i.e., weight/cholesterol change) were extracted from user-generated health product reviews on Amazon.com and compared to RCT data for the same treatments using ANOVA. The sample included 1675 reviews of cholesterol reduction (Benecol, CholestOff) and weight loss (Orlistat) treatments and the primary outcome was cholesterol change (Bencol and CholestOff) or weight change (Orlistat). In three independent tests, average outcomes reported in the reviews were substantially more positive than the outcomes reported in the medical literature (η 2  = 0.01 to 0.06; p = 0.04 to 0.001). For example, average cholesterol change following use of Benecol is -14 mg/dl in RCTs and -45 mg/dl in online reviews. People with good treatment outcomes are more inclined to share information about their treatment, which distorts the information available to others. People who rely on word of mouth reputation, electronic or real life, are likely to develop unduly positive expectations. Crown Copyright © 2017. Published by Elsevier Ltd. All rights reserved.

  15. The Analysis Of Political Marketing Mix In Influencing Image And Reputation Of Political Party And Their Impact Toward The Competitiveness Of Political Party The Survey Of Voters In West Java Province

    Directory of Open Access Journals (Sweden)

    Dedeh Maryani

    2015-08-01

    Full Text Available Abstract Recently in Indonesia public trust toward political parties has been decreasing. Most voters tend to be neutral they had better to choose to none. The Experts argued that political competitivness will be high when political parties apply the accurate marketing mix or enhance their image and reputation. The aim of this research is to show how far political marketing mix in influencing the image or the reputation of political party and their impact toward the competitivness of 10 political parties conducted in Province West Java. I use quantitative method with explanatory survey method design. The population in this research is all voters in West Java while the samples are about 400 persons with cluster random sampling. Data analysis in this research is descriptive with Parsial Least Square PLS hypothesis test. PLS describes political marketing mix toward the image and the reputation of political party and their impact toward the competitivness of political party. The result shows that independent variable X political marketing mix gives a positive and significant influence to intervening variables Y1 and Y2 the image and the reputation of political party and dependent variable Y3 political party competitivness their impact to the variable depend on it. The finding in this study is that marketing mix has high influence toward the competitiveness of political party by enhancing the image and the reputation of political party.

  16. Detection and Prevention of Denial of Service (DoS Attacks in Mobile Ad Hoc Networks using Reputation-based Incentive Schemes

    Directory of Open Access Journals (Sweden)

    Mieso, K Denko

    2005-08-01

    Full Text Available Mobile ad hoc networks (MANETs are dynamic mobile networks that can be formed in the absence of any pre-existing communication infrastructure. In addition to node mobility, a MANET is characterized by limited resources such as bandwidth, battery power, and storage space. The underlying assumption in MANETs is that the intermediate nodes cooperate in forwarding packets. However, this assumption does not hold in commercial and emerging civilian applications. MANETs are vulnerable to Denial of Service (DoS due to their salient characteristics. There is a need to provide an incentive mechanism that can provide cooperation among nodes in the network and improve overall network performance by reducing DoS attacks. In this paper, we propose a reputation-based incentive mechanism for detecting and preventing DoS attacks. DoS attacks committed by selfish and malicious nodes were investigated. Our scheme motivates nodes to cooperate and excludes them from the network only if they fail to do so. We evaluated the performance of our scheme using the packet delivery ratio, the routing and communication overhead, and misbehaving node detection in a discrete event-simulation environment. The results indicate that a reputation-based incentive mechanism can significantly reduce the effect of DoS attacks and improve performance in MANETs.

  17. "Stay cool, sell stuff cheap, and smile": Examining how reputational management of dental tourism reinforces structural oppression in Los Algodones, Mexico.

    Science.gov (United States)

    Adams, Krystyna; Snyder, Jeremy; Crooks, Valorie A; Berry, Nicole S

    2017-10-01

    Los Algodones, Mexico is characteristic of other medical border towns whose proximity to the Mexico-United States border enables American and Canadian patients to take advantage of economic asymmetries on either side of the border to access desired health care. Los Algodones is unique, however, in its focus on the provision of dental care and claims by local residents that it has the highest concentration of dentists per capita in the world. In this paper, we present an analysis of interviews with employees working in Los Algodones' dental tourism industry to examine interviewees' participation in practices related to reputational management of the industry site. Drawing on our interview discussions, we argue that many of these reputational management practices reinforce structural injustices and raise concerns for structural exploitation in the industry. This analysis nuances ethical considerations for medical tourism by highlighting structural factors informing unjust practices within the industry, factors which might be relevant to other medical tourism contexts. Copyright © 2017 Elsevier Ltd. All rights reserved.

  18. Clinicians' autonomy till the bitter end--can we learn from the extraordinary case of Harold Shipman?

    NARCIS (Netherlands)

    Weel, C. van

    2004-01-01

    Harold Shipman has attained the dubious reputation of being the greatest mass murderer of modern times. A specific feature of his murders was that these were committed during regular general practice care, over a period of 20 years. There are no grounds to assume that Shipman's case is unique in

  19. Multi-Stakeholder Case Prioritization in Digital Investigations

    Directory of Open Access Journals (Sweden)

    Joshua I. James

    2014-09-01

    Full Text Available This work examines the problem of case prioritization in digital investigations for better utilization of limited criminal investigation resources. Current methods of case prioritization, as well as observed prioritization methods used in digital forensic investigation laboratories are examined. After, a multi-stakeholder approach to case prioritization is given that may help reduce reputational risk to digital forensic laboratories while improving resource allocation. A survey is given that shows differing opinions of investigation priority between Law Enforcement and the public that is used in the development of a prioritization model. Finally, an example case is given to demonstrate the practicality of the proposed method.

  20. The influence of corporate social responsibility, ability, reputation, and transparency on hotel customer loyalty in the U.S.: a gender-based approach.

    Science.gov (United States)

    Kim, Sung-Bum; Kim, Dae-Young

    2016-01-01

    This research explored a conceptual framework incorporating interrelationships among corporate social responsibility (CSR), corporate ability (CA), corporate reputation (CR), and CSR-related transparency on customer loyalty within the hotel context. In this study, we also analyzed consumers' propensity to support CSR initiatives through the socio-demographic indicator of gender. We used independent sample t test and multiple regression analysis to test hypotheses based on 487 responses from American participants. Four antecedents (i.e., CSR, CA, CR, and transparency) exhibited favorable effects on customer loyalty. Among these four factors, the positively perceived CSR initiatives had a greater impact on customer loyalty. In addition, according to our findings, female participants were more likely to have a positive perception of the four antecedents than males.

  1. Effects of Perceived Risks, Reputation and Electronic Word of Mouth (E-WOM) on Collaborative Consumption of Uber Car Sharing Service

    Science.gov (United States)

    Wati Hawapi, Mega; Sulaiman, Zuraidah; Kohar, Umar Haiyat Abdul; Abu Talib, Noraini

    2017-06-01

    Current transition from traditional economic model of selling and buying to sharing economic business creates a huge impact on consumers’ preferences to participate in collaborative consumption. The market entrance of sharing economic business is relatively new, thus it builds scepticism among consumers. Consumers’ trust becomes the most crucial aspect in determining their willingness to participate in collaborative consumption. This study will reveal the effects of perceived risks (performance and social), reputation and Electronic Word-of Mouth (E-WOM) on Malaysian consumers’ intention of collaborative consumption, especially for Uber car sharing service. This study inspires to enrich the literature for collaborative consumption and perceived risk theory. From the practical perspective, this study may provide insights in assisting the collaborative consumption service providers especially Uber car users on factors influencing the intention to engage in such service.

  2. The Role of Trust on the Relationship Between Organizational Engagement and Corporate Reputation(Çalışanların Örgüte Cezbolması ve Kurumların İtibarı İlişkisinde Güvenin Rolü

    Directory of Open Access Journals (Sweden)

    Emel ESEN

    2012-01-01

    Full Text Available The purpose of this study is to examine the role of organizational trust between corporate reputation practices and organizational engagement in airline sector. In the first section, results of the relationship between corporate reputation practices, organizational trust and organizational engagement are examined. In the following section, data was gathered from 343 participants. According to the results of the study, corporate reputation practices and organizational trust have effect on organizational engagement but organizational trust hasn’t had any intervening role between these variables.

  3. Franklin Roosevelt, Pius XII, Joseph Stalin and the Problem of the USSR’s Image and Reputation During the Second World War

    Directory of Open Access Journals (Sweden)

    Filippov Boris

    2016-08-01

    Full Text Available The aggression of Hitler’s Germany against the USSR made our country an ally of the United States and Great Britain. But the decision to help USSR with weapons and hardware (the lend-lease act faced opposition not only from the American isolationists but also from religious groups. Both Catholics and Protestants were against the very idea of helping the country in which churches were destroyed and the faithful were persecuted. They have considered such an idea to be immoral. To overcome the opposition in Congress, president F. D. Roosevelt and the US diplomats tried to convince Stalin to reject his policies of religious oppression. Roosevelt also asked pope Plus XII for help. At the same time German and Italian ambassadors were trying to convince the Pope to support their “crusade against the godless Bolshevik Russia”. The question of USSR’s image was an important issue throughout the course of war. The article tells the history of the most signifi cant efforts undertaken by the Western allies and Stalin to improve the international reputation of the USSR. First of all, it tells the story of the mysterious letter from Stalin to Plus XII (1942 and about even more mysterious visit of the American priest Stanislav Orlemansky to Moscow and his meeting with Stalin in 1944.

  4. Equality Law and the Limits of the 'Business Case' for addressing Gender Inequalities

    OpenAIRE

    McLaughlin, C.; Deakin. S.

    2011-01-01

    The 'business case' for gender equality rests on the claim that organisations can improve their competitiveness through improved diversity management, in particular by reducing turnover and training costs and minimising reputational and litigation risks arising from potentially discriminatory behaviour. It is also argued that through the mechanism of socially responsible investment (SRI), shareholders can put pressure on the management of listed companies to take gender issues more seriously....

  5. Foundation Ownership, Reputation, and Labour

    DEFF Research Database (Denmark)

    Børsting, Christa Winther; Thomsen, Steen

    2017-01-01

    of profitability and growth, despite lacking governance mechanisms such as profit incentives or takeover threats. Given their non-profit ownership, they might be expected to behave more responsibly towards stakeholders, such as employees or customers (Hansmann, 1980), but so far there has been little empirical...... ratings. Secondary evidence on labour market behaviour is consistent with these findings. Using matched employer–employee data we show that foundation-owned companies are more stable employers, pay their employees better, and keep them for longer. Altogether, the evidence indicates that foundation...

  6. How Case-Based Reasoning on e-Community Knowledge Can Be Improved Thanks to Knowledge Reliability

    OpenAIRE

    Gaillard , Emmanuelle; Lieber , Jean; Nauer , Emmanuel; Cordier , Amélie

    2014-01-01

    International audience; This paper shows that performing case-based reasoning (CBR) on knowledge coming from an e-community is improved by taking into account knowledge reliability. MKM (meta-knowledge model) is a model for managing reliability of the knowledge units that are used in the reasoning process. For this, MKM uses meta-knowledge such as belief, trust and reputation, about knowledge units and users. MKM is used both to select relevant knowledge to conduct the reasoning process, and ...

  7. 商业战略,声誉风险与企业避税行为%Strategy Choice, Reputation Cost and Tax Avoidance

    Institute of Scientific and Technical Information of China (English)

    吕伟; 陈丽花; 佘名元

    2011-01-01

    opportunities, but are more willing to deal with uncertainty (prospectors). And we also find that companies with different strategy rely on reputation differently as the risk caused by tax avoidance is different. So for the popular companies, the impact on tax avoidance behavior of strategy is greater. Our results will help to further understand the impaction of different company's competitive strategy on their micro behavior.

  8. Problems of the measures against 'the reputational risk' of Fukushima farm products involved in the emergency recommendation regarding the response to the great east Japan earthquake by science council of Japan

    International Nuclear Information System (INIS)

    Karaki, Hideaki

    2014-01-01

    The recommendation in the title is pointed out for its verification to be unsatisfactory and problematic. The reputational risk comes from the harmful rumors or misinformation, having caused the damage of lowered prices of Fukushima farm products. Various investigations by market researchers and analyzers have revealed that, in a total, consumers hardly keep from buying the products and that mediators' demand for discount is the major cause of their lowered prices. In September, 2013 that the actual situation of the rumor harm gradually became clear as above, the Council recommended that the measures against the harm is to establish the test system for elucidating the distribution of radioactivity and soil elements in every farm field for consumers' safety and ease. This recommendation defined that the incompleteness of decontamination of the production site was the cause of the harm, and described details of the possible test system, whereas there was scarce mentioning about its purpose, expected results and cost-benefit effect. Investigations by the author and by questionnaires by his foundation and Consumer Affairs Agency revealed that many consumers scarcely had the interest in such test results, and thus, of which outcomes are not always evident. Under the situation, the efficacy of the test system seems obscure. Rather, risk communication is conceivably more important as the measures against the reputational risk than such a test system, which leads to the true risk management based on common recognition and exchange of opinions about the risk. (T.T.)

  9. The business case for corporate social responsibility

    Directory of Open Access Journals (Sweden)

    Vlastelica-Bakić Tamara

    2012-01-01

    Full Text Available In addition to generating economic growth and competitiveness, modern society expects from companies active contribution to sustainable development of economy and society, as well as preservation of the environment. Corporate social responsibility as a business philosophy aims at achieving long-term benefits for the company and the society in which it operates. Although the concept of corporate social responsibility has already been accepted in both theory and practice, the goal of this paper is to underline the arguments and benefits of introducing the concept in business community. The paper presents the business case for corporate social responsibility through the presentation of the impact on the financial performance of the company, consumer behavior and ultimately on its reputation.

  10. Reputação e transparência da autoridade monetária e o comportamento da firma bancária Reputation and Transparency of Monetary Authority and Bank Behavior

    Directory of Open Access Journals (Sweden)

    Gabriel Caldas Montes

    2008-08-01

    Full Text Available O presente trabalho tem como objetivo analisar a influência da autoridade monetária e da política monetária sobre a dinâmica comportamental dos bancos e, com isso, sobre a disponibilidade de crédito na economia, que, por sua vez, quando alterada, afeta a demanda agregada trazendo efeitos sobre emprego, produto e renda. Para tanto, destaca a influência da reputação da autoridade monetária e da transparência na implementação de suas políticas sobre o "estado de expectativas" dos bancos. O trabalho enfatiza a transmissão da política monetária para a economia pelos canais do crédito e das expectativas, realçando a influência da reputação e da transparência da autoridade monetária sobre o comportamento dos bancos.The following paper aims to examine the influence of monetary policy and its policies upon banks behavior and, consequently, upon credit disposal, which by the way, when modified affects aggregate demand bringing effects on employment, output and income. For it, highlights the influence of monetary authority reputation and transparency in implementing its policies over the "state of expectations" of banks. In other words, the article stresses monetary policy transmission through expectations and credit channels, enhancing the influence of monetary authority reputation and transparency over banks behavior.

  11. CASES IN WHICH THE PATRIMONIAL LIABILITY OF THE EMPLOYER CAN BE ESTABLISHED

    Directory of Open Access Journals (Sweden)

    ADRIANA ELENA BELU

    2013-05-01

    Full Text Available The employer’s patrimonial liability can be triggered if the employee was subject to a moral or material prejudice. Most often, the material damage caused to the employee consists in the denial of material rights, case in which the employer also owes an interest. The moral prejudice represents a harmful consequence, with a noneconomic content determined by the violation of the non-patrimonial personal rights, such as: harming the honour, dignity, prestige or reputation. In this context, between the guilty employer and the prejudiced employee there could be an obligational report.

  12. Tisettanta case study: the interoperation of furniture production companies

    Science.gov (United States)

    Amarilli, Fabrizio; Spreafico, Alberto

    This chapter presents the Tisettanta case study, focusing on the definition of the possible innovations that ICT technologies can bring to the Italian wood-furniture industry. This sector is characterized by industrial clusters composed mainly of a few large companies with international brand reputations and a large base of SMEs that manufacture finished products or are specialized in the production of single components/processes (such as the Brianza cluster, where Tisettanta operates). In this particular business ecosystem, ICT technologies can bring relevant support and improvements to the supply chain process, where collaborations between enterprises are put into action through the exchange of business documents such as orders, order confirmation, bills of lading, invoices, etc. The analysis methodology adopted in the Tisettanta case study refers to the TEKNE Methodology of Change (see Chapter 2), which defines a framework for supporting firms in the adoption of the Internetworked Enterprise organizational paradigm.

  13. Desarrollo y validación de un cuestionario para medir la reputación de los hospitales Development and validation of a questionnaire to measure hospitals´ social reputation

    Directory of Open Access Journals (Sweden)

    Isabel María Navarro

    2012-10-01

    Full Text Available Objetivo: Diseñar y validar un cuestionario (MeFío para medir la reputación social de un hospital desde el punto de vista de los ciudadanos y de los pacientes. Material y método: Revisión de la literatura para acotar los límites del concepto de reputación social de un hospital. Se realizaron cuatro grupos nominales con la participación de 47 directivos y profesionales y de 32 posibles clientes para establecer factores a priori del cuestionario MeFío. Se elaboraron ítems reactivos y se realizó una prueba piloto de comprensión. Se seleccionó una muestra aleatoria de 385 sujetos y se analizaron los efectos suelo y techo, la consistencia interna, la fiabilidad y la validez de constructo y de criterio. Resultados: Se obtuvieron 343 cuestionarios válidos (tasa de respuesta del 89%. MeFío cuenta con 21 ítems agrupados en cinco factores. En todos los casos los valores de correlación ítem-total fueron superiores a 0,30, las cargas factoriales superiores a 0,5, el rango de varianza explicada entre el 66,2% y el 80,4%, y el valor alfa de Cronbach entre 0,7 y 0,88. Los índices de fiabilidad compuesta fueron mayores de 0,7. La estrategia de modelos rivales mostró un mejor ajuste del modelo con dos factores de segundo orden. En el análisis de validez convergente-discriminante, todas las cargas estandarizadas fueron superiores a 0,6. Los factores explicaron un 50% de la variabilidad de la satisfacción con las atenciones sanitarias (F = 66,5; p Objective: To design and validate a questionnaire (MeFio to measure the social reputation of a hospital from patients´ and citizens´ perspective. Material and methods: We performed a literature review to define the concept of a hospital's social reputation. Four nominal groups were conducted to set up the a priori factors of the MeFio questionnaire. These groups consisted of 47 managers and health professionals and 32 potential customers. Reactive items were identified and a pilot test was

  14. Teaching Cases in Management - Focus Empreendimentos: o Resgate da Credibilidade

    Directory of Open Access Journals (Sweden)

    Janette Brunstein

    2010-03-01

    Full Text Available This case presents a crisis in an organization after the news of a nationwide political scandal involving the institution broke. It presents the organization's scenario of growth and prosperity before the crisis and its goals for the future. It also describes how the institution was affected by the corruption scheme and its reflections on the organization's business. It reveals the measures taken to reverse the situation that threatened its image and reputation, including reviewed strategic planning and the need to restructure the company. Finally, it encourages the reader to evaluate the measures taken by the organization and propose alternatives, as well as reflecting on the steps to resume growth in the context that this type of political involvement is dealt with in Brazil.

  15. Case Report Case Report

    African Journals Online (AJOL)

    User

    2013-03-26

    Mar 26, 2013 ... c Medicine and Palliative Cancer Care: A Case Report. Sanjoy Kumar Pal ... us complementary and alternative therapies for treatment about the .... controlled trials that homeopathy may be effective for the treatment of ...

  16. An Extended Case Study Methoology for Investigating Influence of Cultural, Organizational, and Automation Factors on Human-Automation Trust

    Science.gov (United States)

    Koltai, Kolina Sun; Ho, Nhut; Masequesmay, Gina; Niedober, David; Skoog, Mark; Johnson, Walter; Cacanindin, Artemio

    2014-01-01

    This paper discusses a case study that examined the influence of cultural, organizational and automation capability upon human trust in, and reliance on, automation. In particular, this paper focuses on the design and application of an extended case study methodology, and on the foundational lessons revealed by it. Experimental test pilots involved in the research and development of the US Air Forces newly developed Automatic Ground Collision Avoidance System served as the context for this examination. An eclectic, multi-pronged approach was designed to conduct this case study, and proved effective in addressing the challenges associated with the cases politically sensitive and military environment. Key results indicate that the system design was in alignment with pilot culture and organizational mission, indicating the potential for appropriate trust development in operational pilots. These include the low-vulnerabilityhigh risk nature of the pilot profession, automation transparency and suspicion, system reputation, and the setup of and communications among organizations involved in the system development.

  17. Time-aware online reputation analysis

    NARCIS (Netherlands)

    Peetz, M.-H.

    2015-01-01

    Social media has become an integral part of society. Omnipresent mobile devices allow for immediate sharing of experiences. Experiences can be about brands and other entities. For social media analysts a collection of posts mentioning a brand can serve as a magnifying glass on the prevalent opinion

  18. Lethal Brands: How VEOs Build Reputations

    OpenAIRE

    Gina Scott Ligon; Mackenzie Harms; Douglas C. Derrick

    2015-01-01

    ISIS has run the most effective social media marketing campaign in history. In fact, violent extremist organizations (VEOs) market their ideology and organizations to a global audience in ways that rival even the savviest of conventional organizations. However, applying marketing theory and methodology to study VEOs has not been done to date for the security community. Thus, the goal of the present effort is to use a novel lens used to apply the marketing strategies of conventional, for-profi...

  19. Gossip and reputation in business networks

    NARCIS (Netherlands)

    Rooks, G.; Tazelaar, F.; Snijders, C.C.P.

    2014-01-01

    In this article we examine the determinants of gossip in purchasing and supply management, where gossip is defined as talking about your business partner (in a negative way) to a third party. Although gossip is often conceived as mere small talk, we argue and show that gossip can be analysed and is

  20. Mitigating Spam Using Spatio-Temporal Reputation

    Science.gov (United States)

    2010-01-01

    scalable; computation can occur in near real-time and over 500,000 emails can be scored an hour. 1 Introduction Roughly 90% of the total volume of email on...Sokolsky, and J. M. Smith. Dynamic trust management. IEEE Computer (Special Issue on Trust Mangement ), 2009. [11] P. Boykins and B. Roychowdhury

  1. The self and its reputation in autism

    DEFF Research Database (Denmark)

    Frith, Christopher; Frith, Uta

    2008-01-01

    In this issue of Neuron, a study by Chiu et al. examines the brain responses of autistic volunteers in a trust game. The findings reveal an unusual lack of brain activity in mid cingulate cortex when they make their investments. We speculate that this may arise because autistic individuals are un...

  2. Survey on Reputation and Trust in MANETS

    OpenAIRE

    A. S. Gowri

    2014-01-01

    Wireless Self organizing networks rely[1] on node cooperation to perform and support basic functions like packet forwarding, routing and network management . Lack of Infrastructure, resource constraints and organizational environment of self organizing nodes make them vulnerable to newer threats and challenges. By default, [2] non- cooperative misbehavior activities of the nodes will slowly lead to the performance deterioration of the network. Hence the responsibility of ensuring security and...

  3. Reputation system for User Generated wireless podcasting

    DEFF Research Database (Denmark)

    Hu, Liang; Dittmann, Lars; Le Boudec, J-Y

    2008-01-01

    The user-generated podcasting service over mobile opportunistic networks can facilitate the user generated content dissemination while humans are on the move. However, in such a distributed and dynamic network environment, the design of efficient content forwarding and cache management schemes...

  4. The Decline in America's Reputation: Why

    National Research Council Canada - National Science Library

    2008-01-01

    .... ( We are all Americans now. ) Since then, polls conducted by the U.S. Government and respected private firms have revealed a precipitous decline in favorability toward the United States and its foreign policy...

  5. Recommendation and Reputation in eCommerce

    Directory of Open Access Journals (Sweden)

    Florentina Loredana Dragomir

    2016-11-01

    Full Text Available It was introduced in the construction of theoretical models from social sciences computational simulation. Unlike other methods, with the help of simulation it is possible to formalize complex theories about processes, to form experiments and observe the appearance of some. Almost all of the scientific research in this sphere are representations of social phenomena at a certain level. In the economic area representation is much more formal and often expressed in statistic terms and mathematical equations. They manage to give consistency and generality much easier than verbal representation.

  6. La reputation scientifique contestee des freres Bogdanov

    CERN Multimedia

    Morin, H

    2002-01-01

    "Les celebres jumeaux sont revenus a la television apres avoir obtenu des theses en mathematiques et physique theorique. Depuis, ils sont la cible de virulentes critiques portant sur la qualite reelle de leurs travaux" (1 page).

  7. Designing Online Marketplaces: Trust and Reputation Mechanisms

    OpenAIRE

    Luca, Michael

    2017-01-01

    Online marketplaces have proliferated over the past decade, creating new markets where none existed. By reducing transaction costs, online marketplaces facilitate transactions that otherwise would not have occurred and enable easier entry of small sellers. One central challenge faced by designers of online marketplaces is how to build enough trust to facilitate transactions between strangers. This paper provides an economist’s toolkit for designing online marketplaces, focusing on trust and r...

  8. A case of social investment: Uere and Phillips Petroleum do Brasil Projects

    Energy Technology Data Exchange (ETDEWEB)

    Medeiros, Daniella dos Santos; Fryklund, Robert Eugene [Phillips Petroleum do Brasil Ltda., Rio de Janeiro, RJ (Brazil); Mello, Yvonne Bezerra de [Projeto Uere, Rio de Janeiro, RJ (Brazil)

    2004-07-01

    CONOCOPHILLIPS views Social Investment as an important element of contributing to social progress and achieving its view of Sustainable Growth. According to CONOCOPHILLIPS a company's ability to grow depends not only on its business successes but also on its reputation as a corporate citizen. This reputation is built largely by responsible civic actions, social investment and environmental stewardship. The company invests in programs that provide sustainable community development, benefit the stakeholders, are aligned with its strategic business objectives, and are consistent with its core values. CONOCOPHILLIPS recognizes that the most effective corporate social investment is achieved by pro actively identifying the key community needs and by entering into strategic partnerships with agencies and organizations that serve good causes. In Rio de Janeiro, Phillips Petroleum do Brasil, a subsidiary of CONOCOPHILLIPS, has been working with Projeto Uere, a non-profit non-governmental organization (NGO) that runs an educational program for children living under social risk in Favela da Mare. Projeto Uere performs preventive work, helping children overcome their learning and social difficulties. The Projeto Uere case study results will highlight the application of some of CONOCOPHILLIPS social investment policies and strategies used to select and evaluate partnership projects in Brazil. (author)

  9. Case management.

    Science.gov (United States)

    Woodward, Judy; Rice, Eve

    2015-03-01

    Health care in the United States is changing rapidly under pressure from both political and professional stakeholders, and one area on the front line of required change is the discipline of case management. Historically, case management has worked to defragment the health care delivery system for clients and increase access to health care. Case management will have an expanded role resulting from Affordable Care Act initiatives to improve health care. This article includes definitions of case management, current issues related to case management, case management standards of practice, and a case study of the management of pediatric chronic disease. Copyright © 2015 Elsevier Inc. All rights reserved.

  10. Influence of Cultural, Organizational, and Automation Capability on Human Automation Trust: A Case Study of Auto-GCAS Experimental Test Pilots

    Science.gov (United States)

    Koltai, Kolina; Ho, Nhut; Masequesmay, Gina; Niedober, David; Skoog, Mark; Cacanindin, Artemio; Johnson, Walter; Lyons, Joseph

    2014-01-01

    This paper discusses a case study that examined the influence of cultural, organizational and automation capability upon human trust in, and reliance on, automation. In particular, this paper focuses on the design and application of an extended case study methodology, and on the foundational lessons revealed by it. Experimental test pilots involved in the research and development of the US Air Force's newly developed Automatic Ground Collision Avoidance System served as the context for this examination. An eclectic, multi-pronged approach was designed to conduct this case study, and proved effective in addressing the challenges associated with the case's politically sensitive and military environment. Key results indicate that the system design was in alignment with pilot culture and organizational mission, indicating the potential for appropriate trust development in operational pilots. These include the low-vulnerability/ high risk nature of the pilot profession, automation transparency and suspicion, system reputation, and the setup of and communications among organizations involved in the system development.

  11. Casing study

    Energy Technology Data Exchange (ETDEWEB)

    Roche, P.

    2000-12-01

    An unorthodox method of casing drilling used by Tesco Corporation at a gas well in Wyoming to drill deeper using casings as drillpipe is discussed. The process involves either rotating the casing as drill string or using a downhole mud motor to rotate the bit. In this instance, the surface hole and the production hole were casing-drilled to a record 8,312 feet by rotating the casing. The 8 1/2-inch surface hole was drilled with 7-inch casing to 1,200 feet using a Tesco underreamer and a polycrystalline pilot bit; drilling and cementing was completed in 12 1/2 hours. The 6 1/4-inch production hole was drilled with 4 1/2-inch casing and the bottomhole assembly was retrieved after 191 hours rotating. This case was the first in which the entire well was casing-drilled from surface to TD. Penetration rate compared favorably with conventional methods: 12 1/2 hours for casing-drilling to 18.9 hours for conventional drilling, despite the fact that the casing-drilling technology is still in its infancy. It is suggested that casing-drilling has the potential to eliminate the need for the drillpipe entirely. If these expectations were to be realised, casing-drilling could be one of the most radical drilling changes in the history of the oil and gas industry. 1 photo.

  12. Case series

    African Journals Online (AJOL)

    abp

    2013-06-20

    Jun 20, 2013 ... ... by a persistent neurological deficit in 2 cases, and infection in 2 cases controlled ... Upper cervical spine injuries are frequent due to increasing number .... the patient; it also takes more time for fracture healing and expose.

  13. Case series

    African Journals Online (AJOL)

    ebutamanya

    2015-01-29

    Jan 29, 2015 ... for tinnitus (Table 1). The otomicroscopic examination shows: central non marginal perforation in 29 patients, posterior perforation in 17 patients and anterior perforation in 14 patients. The tympanic cavity was dry in 27 cases, wet in 18 cases and inflammatory in the. 15 remaining cases. The conralateral ear ...

  14. Case report

    African Journals Online (AJOL)

    ebutamanya

    2015-02-12

    Feb 12, 2015 ... Abstract. Vaginal metastasis from pancreatic cancer is an extreme case and often indicates a poor prognosis. We present a case of pancreatic carcinoma with metastasis to the vagina that was discovered by vaginal bleeding. To our knowledge, this is the third case in the world of a primary pancreatic.

  15. E-learning Solutions for a Changing Global Market. An Analysis of Two Comparative Case Studies

    Directory of Open Access Journals (Sweden)

    Allan LAWRENCE

    2017-12-01

    Full Text Available This paper investigates the models and acceptability of e-learning to the emerging student markets for higher education institutions (HEIs from the more developed countries (MDCs and seeks to evaluate the differing models of delivery from a practical and a socio-economic perspective. The research also investigates the impact of the shifts in population growth and the subsequent impact upon the levels of demand from students in less developed countries (LDCs for HE. In addition, through case study review methods the logistical and quality factors affecting e-learning are critically evaluated, looking at the aspects of academic rigor, plagiarism and the methods of managing the originality and authenticity of student work. Similarly, the research considers the viability of situations where the education provider may never physically meet the students through the exclusive use of Virtual Learning Environments (VLEs, and the possible credibility issues that this may present to institutional and awarding body reputations.

  16. Endodontic management of mandibular second premolar with three roots and three root canals: A case report

    Directory of Open Access Journals (Sweden)

    Nidhi Shrivastava

    2014-01-01

    Full Text Available High level of success in endodontic treatment requires an understanding of root canal anatomy and morphology. The clinician must be prepared to identify those teeth that tend to vary generally from norm. Thorough debridement and obturation of such teeth can be challenging and failing to do so can lead to treatment failure. Mandibular premolars have earned the reputation for having aberrant anatomy. However, the occurrence of three separate canals with three separate foramina in mandibular premolars is very rare. The incidence of three canals is as high as 23% in mandibular first premolars, whereas in second premolars incidence is as low as 0.4%. Three rooted mandibular second premolar is reported to be 0.2%. This case report describes endodontic management of one such tooth with unusual morphological variations in canal anatomy of mandibular second premolar.

  17. The influence of store image on customer satisfaction: a case study of a shoe store

    Directory of Open Access Journals (Sweden)

    Tarsis Souza Silva

    2010-01-01

    Full Text Available Knowledge of customers' image of a store is an essential factor in the management of retail outlets. This article presents a case study of the effect of the image customers have of a shoe store on their satisfaction, based on a descriptive and quantitative survey, with the application of a structured questionnaire. We then employed factor analysis to obtain seven store image factors: assortment, convenience, reputation, price, atmosphere, layout and service. The results show that the factor that most affects customer satisfaction in the store studied is service, and that atmosphere and layout have no effect in this respect. The results provide a better understanding of the role store image plays in customer satisfaction and loyalty.

  18. Building America Case Study: New Town Builders' Power of Zero Energy Center, Denver, Colorado (Brochure)

    Energy Technology Data Exchange (ETDEWEB)

    2014-10-01

    New Town Builders, a builder of energy efficient homes in Denver, Colorado, offers a zero energy option for all the homes it builds. To attract a wide range of potential homebuyers to its energy efficient homes, New Town Builders created a 'Power of Zero Energy Center' linked to its model home in the Stapleton community of Denver. This case study presents New Town Builders' marketing approach, which is targeted to appeal to homebuyers' emotions rather than overwhelming homebuyers with scientific details about the technology. The exhibits in the Power of Zero Energy Center focus on reduced energy expenses for the homeowner, improved occupant comfort, the reputation of the builder, and the lack of sacrificing the homebuyers' desired design features to achieve zero net energy in the home. The case study also contains customer and realtor testimonials related to the effectiveness of the Center in influencing homebuyers to purchase a zero energy home.

  19. New Whole-House Solutions Case Study: New Town Builders' Power of Zero Energy Center - Denver, Colorado

    Energy Technology Data Exchange (ETDEWEB)

    None

    2014-10-01

    New Town Builders, a builder of energy efficient homes in Denver, Colorado, offers a zero energy option for all the homes it builds. To attract a wide range of potential homebuyers to its energy efficient homes, New Town Builders created a "Power of Zero Energy Center" linked to its model home in the Stapleton community. This case study presents New Town Builders' marketing approach, which is targeted to appeal to homebuyers' emotions rather than overwhelming homebuyers with scientific details about the technology. The exhibits in the Power of Zero Energy Center focus on reduced energy expenses for the homeowner, improved occupant comfort, the reputation of the builder, and the lack of sacrificing the homebuyers' desired design features to achieve zero net energy in the home. This case study also contains customer and realtor testimonials related to the effectiveness of the Center in influencing homebuyers to purchase a zero energy home.

  20. Operationalizing Sustainable Development Suncor Energy Inc: A critical case

    Science.gov (United States)

    Fergus, Andrew

    The concept of Sustainable Development is often understood as a framework within which organizations are able to move forward in a successful and beneficial manner. However, it is also seen as an ambiguous notion with little substance beyond a hopeful dialogue. If we are to base organizational action upon the concepts of Sustainable Development, it is vital that we comprehend the implications of how the concept is understood at a behavioral level. Industry leaders, competitors, shareholders, and stakeholders recognize Suncor Energy Inc as a leading organization within the Oil and Gas energy field. In particular it has a reputation for proactive thinking and action within the areas of environmental and social responsibility. Through attempting to integrate the ideas of Sustainable Development at a foundational level into the strategic plan, the management of Suncor Energy Inc has committed the organization to be a sustainable energy company. To achieve this vision the organization faces the challenge of converting strategic goals into operational behaviors, a process critical for a successful future. This research focuses on understanding the issues found with this conversion process. Through exploring a critical case, this research illuminates the reality of a best-case scenario. The findings thus have implications for both Suncor Energy Inc and more importantly all other organizations attempting to move in a Sustainable Development direction.