WorldWideScience

Sample records for engineering services company

  1. Factors that Influence First-Career Choice of Undergraduate Engineers in Software Services Companies: A South Indian Experience

    Science.gov (United States)

    Gokuladas, V. K.

    2010-01-01

    Purpose: The purpose of this paper is to identify how undergraduate engineering students differ in their perception about software services companies in India based on variables like gender, locations of the college and branches of engineering. Design/methodology/approach: Data obtained from 560 undergraduate engineering students who had the…

  2. Application of Value Engineering to Improve upon Customer Services Performance in Mazandaran Water and Sewage Company

    Directory of Open Access Journals (Sweden)

    Reza Tavakkoli-Mogahddam

    2007-06-01

    Full Text Available Over the course of producing and marketing goods and services, it appears that industry faces a new challenge in which information and science form the basis for any organizational movement. In this regard, the competitive preference of the organization concentrates on customer and value creation in the organization. Value engineering recognizes product/service functions and produces those with the maximum value at the lowest cost without the loss of production or service quality and safety. In this paper, using value engineering based on the international job plan of the SAVE (Society of American Value Engineering, various alternatives are proposed to improve upon the performance of Customer Services of Water and Sewage Co. The results indicate possible savings of about 714 Million Rials for the water authority in the city of Sari and 4860 Million Rials across Mazandaran Province.

  3. Contribution of service companies

    International Nuclear Information System (INIS)

    Sole, L. M.; Cortes, A.

    2002-01-01

    The most influential aspect when choosing the model of contract between Client and Contractor relapses into the maturity reached by both parts. The service supplier will have to show his competence with his resume, not only technical, but also of actual actions concerning availability reliability, maintainability, security, environment and costs. That maturity may have been the reason why most of the service companies, of national scope, that carry out maintenance of nuclear power stations electricity and instrumentation nowadays, are present from the assembly and implementation phases of these nuclear power stations. (Author)

  4. Sales promotion and utilization of fuel. Engineering service of the heat industry for industrial companies

    Energy Technology Data Exchange (ETDEWEB)

    Schoen, E. (Ruhrgas A.G., Essen (Germany, F.R.). Abt. E-F)

    1978-01-01

    The contribution illustrates, from the industrial viewpoint, how one may produce process heat rationally and make optimum use of it using natural gas and how competing fuels can be supplanted. The heat economy engineering activities of a modern gas supply undertaking and a few practical examples to improve the industrial produce structure are shown.

  5. ONLINE PROMOTION OF FINANCIAL INVESTMENT SERVICES COMPANIES

    Directory of Open Access Journals (Sweden)

    Ioana Ancuta Iancu

    2016-12-01

    Full Text Available When we think about promotion in financial investment services companies, we have to consider, not only the offline or traditional type of promotion (personal communication, advertising, sales promotion, public relations and organization identity but online promotion as well. Due to the fact that for more and more people, Internet represents the most important mean of communication, financial investment services companies marketing specialists have a variety of tools at hand. In this study we will describe the most important online promotion tools, like: E-mail Marketing, advertising, search engines, networks socialization, M-Marketing and promotion through web pages. Specific methods of online promotion enable real-time knowledge of the investor’s behavior and can also address to them most effectively. The purpose of this theoretical study is to increase the rate of knowledge and usage of online marketing, in a very conservatory sector of the financial market: Financial Investment Services Companies Marketing. By promoting online a company, a product or a service the marketing specialists can target specific customer, segments and quantify results, which is almost impossible on such a scale and with such precision by traditional methods of promotion. Based on the literature and our own experience, methods were taken up and adapted in financial investment services companies. We show the present state of online marketing, make proposals and describe difficulties which can be encountered when an e-marketing strategy is made. The conclusion of our study is that more and more companies use online tools in their marketing strategies. There is a change in attitude by the Financial Investment Services Companies web pages: from a reserved one in 2010 to one open to innovation in 2015; we believe that SSIF Broker is an illustrative example in this regard. Instead, our opinion is that Search Engine Optimization should be used more by SSIF Broker

  6. Training in nuclear engineering companies

    International Nuclear Information System (INIS)

    Perezagua, R. L.

    2013-01-01

    The importance of training is growing in all business areas and fields and especially in hi-tech companies like engineering firms. Nuclear projects are highly multidisciplinary and, even in the initial awarding and pre-construction phases, need to be staffed with personnel that is well-prepared and highly-qualified in areas that, in most cases, are not covered by university studies. This article examines the variables that influence the design of specific training for nuclear projects in engineering firms, along with new training technologies (e-learning) and new regulatory aspects (IS-12). (Author)

  7. Service supply company experience

    International Nuclear Information System (INIS)

    Shouldice, S.P.

    1995-01-01

    The motivations for a small company to go international were reviewed, as well as the efforts required to identify markets compatible with what one has to offer. The variety of approaches taken to capitalize on the perceived opportunities were summarized. Motives for going international include minimization of risk by market diversification, revenue growth, and improved profitability where there is a run-up in demand. Getting started usually includes the following six steps: (1) selecting a target market, (2) interpreting market needs, (3) understanding local decision making, (4) deciding on a proposal, (5) seeking project financing, and (6) overcoming hurdles. Setting up shop also implies seeking market commitment, finding suitable long-term accommodation, finding suitable local workers, and exploring local sourcing for materials and equipment. Having a competitive advantage is essential to penetrating international markets. A cost advantage is the most valuable. Patience, persistence and perseverance were also identified as essential virtues

  8. Knowledge Service Engineering Handbook

    CERN Document Server

    Kantola, Jussi

    2012-01-01

    Covering the emerging field of knowledge service engineering, this groundbreaking handbook outlines how to acquire and utilize knowledge in the 21st century. Drawn on the expertise of the founding faculty member of the world's first university knowledge engineering service department, this book describes what knowledge services engineering means and how it is different from service engineering and service production. Presenting multiple cultural aspects including US, Finnish, and Korean, this handbook provides engineering, systemic, industry, and consumer use viewpoints to knowledge service sy

  9. Radiological protection. Responsibility of the Safety Engineering Company

    International Nuclear Information System (INIS)

    Netto, A.L.

    1987-01-01

    This subject takes care of the Safety Engineering at the Radiologic Protection area on the X and Gama Rays Services. It mainly emphasis the case of that companies that, due do not have proper X and Gama Rays Services utilize partime task force on this area, but answer themselves for the safety of their employees in case of any accident occurence. (author) [pt

  10. The legal status of engineering companies

    International Nuclear Information System (INIS)

    1981-10-01

    It is assumed that the carrying out of research, also in the nuclear field should be entrusted to engineering companies, especially when dealing with the setting up of technological structures. This paper considers the problems of the legal status of such companies under Italian legislation. (NEA) [fr

  11. Human factors engineering control-room-design review/audit report: Palo Verde Nuclear Generating Station, Arizona Public Service Company

    International Nuclear Information System (INIS)

    Savage, J.W.; Lappa, D.A.

    1981-01-01

    A human factors engineering design review of the Palo Verde control room simulator was performed at the site on September 15 through September 17, 1981. Observed human factors design discrepancies were given priority ratings. This report summarizes the team's observations of the control room design and layout and of the control room operators' interface with the control room environment. A list of the human factors strengths observed in the Palo Verde control room simulator is given

  12. Service Modeling for Service Engineering

    Science.gov (United States)

    Shimomura, Yoshiki; Tomiyama, Tetsuo

    Intensification of service and knowledge contents within product life cycles is considered crucial for dematerialization, in particular, to design optimal product-service systems from the viewpoint of environmentally conscious design and manufacturing in advanced post industrial societies. In addition to the environmental limitations, we are facing social limitations which include limitations of markets to accept increasing numbers of mass-produced artifacts and such environmental and social limitations are restraining economic growth. To attack and remove these problems, we need to reconsider the current mass production paradigm and to make products have more added values largely from knowledge and service contents to compensate volume reduction under the concept of dematerialization. Namely, dematerialization of products needs to enrich service contents. However, service was mainly discussed within marketing and has been mostly neglected within traditional engineering. Therefore, we need new engineering methods to look at services, rather than just functions, called "Service Engineering." To establish service engineering, this paper proposes a modeling technique of service.

  13. Honda Motor Company's CVCC Engine

    Science.gov (United States)

    1980-01-01

    From 1968 to 1972, Honda Motor Co. of Japan designed, tested, and massproduced a stratified charge engine, the CVCC, which was lower in carbon monoxide, hydrocarbon, and nitrogen oxide emissions and higher in fuel economy than contemporary convention...

  14. Westinghouse Hanford Company Engineering Indoctrination Program

    International Nuclear Information System (INIS)

    Hull, K.J.

    1991-02-01

    Westinghouse Hanford Company has recognized that a learning curve exists in its engineering design programs. A one-year training program is under way to shorten this learning curve by introducing new engineers, both recent graduates and experienced new hires, to both company standards and intuitive engineering design processes. The participants are organized into multi-disciplined teams and assigned mentor engineers who assist them in completing a team project. Weekly sessions alternate between information presentations and time to work on team design projects. The presentations include information that is applicable to the current phase of the design project as well as other items of interest, such as site tours, creative thinking, and team brainstorming techniques. 1 fig

  15. Establishment of professional nuclear power architectural engineering company

    International Nuclear Information System (INIS)

    Guo Dongli; Chen Hua

    2006-01-01

    The rapid development of nuclear power industry in China requires specialized management for the nuclear power engineering projects. It is necessary to establish the nuclear power architectural engineering company to meet the increasing market needs by providing the owner with specialized nuclear engineering project management and overall contracting services. It is imperative that the purpose of establishing the corporation and enterprise core competitiveness should be clearly identified when it is established. Its organizational structure should be geared to the enterprise operation management and development to facilitate the intensified project management and control, and improve its risk-proof ability. (authors)

  16. UFISA: electric facility engineering for the service of emergy market

    International Nuclear Information System (INIS)

    Gutierrez Zapico, A.

    1997-01-01

    UFISA is the engineering company with the experience of UNION ELECTRICA FENOSA S.A. It activity began in 1990. This company offers to national and international markets the services for energy consumers and for the electricity costumers. (Author)

  17. What is the place of technical and scientific service companies (TSS ...

    African Journals Online (AJOL)

    International Journal of Engineering, Science and Technology ... innovators can find external supporting services as design, prototyping, engineering, etc. ... and analyzing the main companies' choices in terms of business model elements.

  18. Applying Product Configuration Systems in Engineering Companies

    DEFF Research Database (Denmark)

    Ladeby, Klaes Rohde

    This Ph.D. thesis looks into the application of configuration systems in engineering companies, and how configuration systems can be used to support business processes in engineering companies. Often the motivation stated by researchers and practitioners is, that a configuration project...... and sustain competitive advantage” (Teece, Pisano, & Shuen, 1997, pp.509) This question has puzzled academics and preoccupied managers for the last century. Yet, it seems there is still no consensus regarding the meaning of strategy, and how strategy works. Type in the word “strategy” on Amazon.co.uk and 76......,133 books apply. Type it in on Google scholar and 8,580,000 homepages apply3. Obviously, strategy is an important subject. However, the subject also seems to be difficult to perceive. Although this thesis is not about strategy, or strategizing, I would like to pursue the definition of strategy one step...

  19. 78 FR 72552 - Airworthiness Directives; General Electric Company Turbofan Engines

    Science.gov (United States)

    2013-12-03

    ... Airworthiness Directives; General Electric Company Turbofan Engines AGENCY: Federal Aviation Administration (FAA... General Electric Company model GEnx-2B67 and GEnx-2B67B turbofan engines. This AD was prompted by the... certain serial number General Electric Company (GE) model GEnx-2B67 and GEnx-2B67B turbofan engines. The...

  20. Service technologies as factor of service and tourism companies' competitiveness

    OpenAIRE

    Zhanna Gornostaeva; Vladimir Zhidkov

    2014-01-01

    The authors define the role of service technology in shaping the quality of service and tourism companies, the authors' method of measuring the quality of service and tourism businesses and developing a conceptual model of quality of service and the conceptual model of the internal quality of the service, and also carry out testing of the model on the example of the 'Intourist' Hotel in Volgograd, Russia.

  1. 7 CFR 226.21 - Food service management companies.

    Science.gov (United States)

    2010-01-01

    ... 7 Agriculture 4 2010-01-01 2010-01-01 false Food service management companies. 226.21 Section 226... § 226.21 Food service management companies. (a) Any institution may contract with a food service management company. An institution which contracts with a food service management company shall remain...

  2. 78 FR 44899 - Airworthiness Directives; General Electric Company Turbofan Engines

    Science.gov (United States)

    2013-07-25

    ... Company Turbofan Engines AGENCY: Federal Aviation Administration (FAA), DOT. ACTION: Notice of proposed... Electric Company (GE) GE90-110B1 and -115B turbofan engines. This proposed AD was prompted by multiple...) 2165M22P01, installed on GE90-110B1 and -115B turbofan engines. One of the leaks led to an under cowl engine...

  3. Alliances and partnering: A new relationship between oil/gas producing companies and service companies

    International Nuclear Information System (INIS)

    Gazi, N.H.; Hottman, W.E.; Logan, J.L.; Verrett, R.C.

    1995-01-01

    The current state of the energy industry finds both operating and service companies squeezed by lower prices and higher costs. Investment in exploration, equipment, and technology has been severely restricted. Many operators are responding to these harsh market conditions by re-engineering their work processes and focusing on core business activities. Re-engineered work processes encourage operators and service companies to work closely together. This motivates both to eliminate duplication, simplify processes, increase efficiency and capitalize on combined expertise to enhance production and optimize total system cost. Alliances and partnering are based on mutual trust and the commitment to add value to both organizations. Aligning interests is fundamental in establishing a lasting and mutually beneficial relationship. This paper presents an overview of these new relationships. The benefits and concerns of changing from traditional bidding agreements to new business arrangements between producing companies and service companies is discussed. Evaluation criteria for potential candidates, how to structure an alliance or partnering agreement, and a discussion of the key issues in the application of incentive contracts is presented

  4. 12 CFR 5.35 - Bank service companies.

    Science.gov (United States)

    2010-01-01

    .... (d) Definitions—(1) Bank service company means a corporation or limited liability company organized... liability company. (2) Limited liability company means any non-corporate company, partnership, trust, or..., obligation, or liability of the company solely by reason of being, or acting as, a member or manager of such...

  5. 78 FR 56594 - Airworthiness Directives; General Electric Company Turbofan Engines

    Science.gov (United States)

    2013-09-13

    ... Airworthiness Directives; General Electric Company Turbofan Engines AGENCY: Federal Aviation Administration (FAA... General Electric Company (GE) GE90-76B, -85B, -90B, -94B, -110B1, and - 115B turbofan engines. This AD was...) Applicability This AD applies to General Electric Company (GE): (1) GE90-76B, -85B, -90B, and -94B turbofan...

  6. 77 FR 4650 - Airworthiness Directives; General Electric Company Turbofan Engines

    Science.gov (United States)

    2012-01-31

    ... Airworthiness Directives; General Electric Company Turbofan Engines AGENCY: Federal Aviation Administration (FAA... General Electric Company (GE) CF6-45 and CF6-50 series turbofan engines with certain low-pressure turbine... Compliance We estimate that this AD will affect 387 CF6-45 and CF6-50 series turbofan engines installed on...

  7. 78 FR 72567 - Airworthiness Directives; General Electric Company Turbofan Engines

    Science.gov (United States)

    2013-12-03

    ... Airworthiness Directives; General Electric Company Turbofan Engines AGENCY: Federal Aviation Administration (FAA... General Electric Company (GE) GE90-110B1 and -115B turbofan engines. This AD was prompted by multiple... turbofan engines with variable bypass valve (VBV) actuator fuel supply tube, part number (P/N) 2165M22P01...

  8. 77 FR 74125 - Airworthiness Directives; General Electric Company Turbofan Engines

    Science.gov (United States)

    2012-12-13

    ... Company Turbofan Engines AGENCY: Federal Aviation Administration (FAA), DOT. ACTION: Notice of proposed... Company (GE) CF34-8C and CF34-8E turbofan engines with certain part numbers (P/N) of operability bleed... received reports of three failure events of OBV ring lock fuel fittings on GE CF34-8C turbofan engines. Two...

  9. 78 FR 19983 - Airworthiness Directives; General Electric Company Turbofan Engines

    Science.gov (United States)

    2013-04-03

    ... Airworthiness Directives; General Electric Company Turbofan Engines AGENCY: Federal Aviation Administration (FAA... Electric Company (GE) CF34-8C and CF34-8E turbofan engines with certain part numbers (P/N) of operability...-8E6, and CF34-8E6A1 turbofan engines, with an operability bleed valve (OBV) part number (P/N...

  10. 76 FR 64844 - Airworthiness Directives; General Electric Company Turbofan Engines

    Science.gov (United States)

    2011-10-19

    ... Company Turbofan Engines AGENCY: Federal Aviation Administration (FAA), DOT. ACTION: Notice of proposed... General Electric Company (GE) CF6-45 and CF6-50 series turbofan engines with certain low-pressure turbine... series turbofan engines with certain LPT rotor stage 3 disks installed. That AD requires initial and...

  11. 78 FR 76045 - Airworthiness Directives; General Electric Company Turbofan Engines

    Science.gov (United States)

    2013-12-16

    ... Airworthiness Directives; General Electric Company Turbofan Engines AGENCY: Federal Aviation Administration (FAA... (AD) for General Electric Company (GE) GE90-110B1 and GE90-115B turbofan engines with certain high... turbofan engines with high pressure compressor (HPC) rotor stage 2-5 spools, part numbers (P/Ns) 351-103...

  12. 78 FR 38195 - Airworthiness Directives; General Electric Company Turbofan Engines

    Science.gov (United States)

    2013-06-26

    ... Directives; General Electric Company Turbofan Engines AGENCY: Federal Aviation Administration (FAA), DOT... all General Electric Company (GE) GE90-110B1 and GE90-115B turbofan engines. This emergency AD was.... owners and operators of these GE90-110B1 and GE90-115B turbofan engines. This action was prompted by...

  13. 78 FR 19628 - Airworthiness Directives; General Electric Company Turbofan Engines

    Science.gov (United States)

    2013-04-02

    ... Company Turbofan Engines AGENCY: Federal Aviation Administration (FAA), DOT. ACTION: Notice of proposed... Electric Company (GE) GE90-76B, -85B, -90B, -94B, - 110B1, and -115B turbofan engines. This proposed AD was... of stage 1 HPT stator shroud distress resulting in engine removals on airplanes with GE90 turbofan...

  14. 78 FR 50320 - Airworthiness Directives; General Electric Company Turbofan Engines

    Science.gov (United States)

    2013-08-19

    ... Airworthiness Directives; General Electric Company Turbofan Engines AGENCY: Federal Aviation Administration (FAA... Electric Company (GE) model GEnx-2B67B turbofan engines with booster anti-ice (BAI) air duct, part number...-2B67 turbofan engine be removed from the Applicability section of this AD. The commenters noted that...

  15. 77 FR 3088 - Airworthiness Directives; General Electric Company Turbofan Engines

    Science.gov (United States)

    2012-01-23

    ... Airworthiness Directives; General Electric Company Turbofan Engines AGENCY: Federal Aviation Administration (FAA... Electric Company (GE) CF34-10E series turbofan engines. This AD was prompted by a report of heavy wear... turbofan engines installed on airplanes of U.S. registry. We also estimate that it will take about 8 work...

  16. Nuclear utility structure. Use of nuclear service companies

    International Nuclear Information System (INIS)

    Ring, L.E.

    1980-01-01

    The feasibility of utilities incorporating service companies to construct and maintain nuclear power plants is analyzed. Responsibilities of the service companies and the public opinion of the concept are discussed

  17. To tender, re-negotiate or partner: Strategies for contracting service companies

    International Nuclear Information System (INIS)

    Gouldie, T.A.

    1994-01-01

    The contracting of oilfield service companies by petroleum exploration and production operating companies is different than the contracting of civil engineering, construction or other project-oriented contractors. The relationship between operating companies and oilfield service companies has had a long and unique history which has evolved since the first oil wells were drilled over a century ago. The process of contracting service companies by operating companies for petroleum exploration and production work can be split into three distinct stages: (1) decide what it is that should be contracted out and what should be kept in house; (2) determine the method to use to select the contractor(s) to perform the work; and (3) agree to the contractual structure to best reflect the relationship the operating company and the service company with to initiate and maintain. As there are ongoing changes to the business structures and corporate thinking of both operating and service companies, there are also evolving changes to what are considered core businesses and the methods of selecting and contracting service companies by operating companies. Operating companies are recognizing the high costs of tendering for contractor services in terms of personnel time and administrative effort, and are relying more on negotiating and rolling-over existing contracts with their suitable, capable contractors. Partnering, in its many forms and levels, is increasingly being recognized as a useful method to get better work done at cheaper overall costs

  18. 7 CFR 210.16 - Food service management companies.

    Science.gov (United States)

    2010-01-01

    ... 7 Agriculture 4 2010-01-01 2010-01-01 false Food service management companies. 210.16 Section 210... Authority Participation § 210.16 Food service management companies. (a) General. Any school food authority... management company to manage its food service operation in one or more of its schools. However, no school or...

  19. 77 FR 48110 - Airworthiness Directives; General Electric Company Turbofan Engines

    Science.gov (United States)

    2012-08-13

    ... Company Turbofan Engines AGENCY: Federal Aviation Administration (FAA), DOT. ACTION: Notice of proposed... certain General Electric Company (GE) CF6-80C2 series turbofan engines. The existing AD requires... 2000-04-14, Amendment 39-11597 (65 FR 10698, February 29, 2000), for all GE CF6-80C2 series turbofan...

  20. 77 FR 76977 - Airworthiness Directives; General Electric Company Turbofan Engines

    Science.gov (United States)

    2012-12-31

    ... Company Turbofan Engines AGENCY: Federal Aviation Administration (FAA), DOT. ACTION: Supplemental notice... proposed airworthiness directive (AD) for certain General Electric Company (GE) CF6-80C2 series turbofan... part 39 to include an AD that would apply to certain GE CF6-80C2 series turbofan engines. That NPRM...

  1. 78 FR 47534 - Airworthiness Directives; General Electric Company Turbofan Engines

    Science.gov (United States)

    2013-08-06

    ... Airworthiness Directives; General Electric Company Turbofan Engines AGENCY: Federal Aviation Administration (FAA... directive (AD) 2013-14-51 for General Electric Company (GE) GE90-110B1 and GE90-115B turbofan engines with... all known U.S. owners and operators of GE90-110B1 and GE90-115B turbofan engines. AD 2013-14-51...

  2. 78 FR 24671 - Airworthiness Directives; General Electric Company Turbofan Engines

    Science.gov (United States)

    2013-04-26

    ... Airworthiness Directives; General Electric Company Turbofan Engines AGENCY: Federal Aviation Administration (FAA... certain General Electric Company (GE) CF6-80C2 series turbofan engines. That AD currently requires.../B1F/B2F/B4F/B6F/B7F/D1F turbofan engines with any of the following installed: (1) Fuel tube, part...

  3. 78 FR 21578 - Airworthiness Directives; General Electric Company Turbofan Engines

    Science.gov (United States)

    2013-04-11

    ... Company Turbofan Engines AGENCY: Federal Aviation Administration (FAA), DOT. ACTION: Notice of proposed... Company (GE) model GEnx-2B67 and GEnx-2B67B turbofan engines with booster anti-ice (BAI) air duct, part... GE model GEnx-2B67 and GEnx- 2B67B turbofan engines with BAI air duct, P/N 2469M32G01, and support...

  4. Service engineering for prospective vehicle service processes

    OpenAIRE

    Nagel, Alexander; Steinhilper, Rolf; Freiberger, Stefan; Thäter, Stefan

    2013-01-01

    Garages are - concerning the vehicle service - faced with growing complexity in automotive mechatronics and on-board bus communication technology. Because of the necessity of profound technical knowledge and smart as well as cost efficient diagnostic tools for garages, Bayreuth University and Fraunhofer IPA pick up the challenge and develop innovative service-processes for future requirements by the project "Kfz-Service Engineering 2020". In order to improve established service-processes and ...

  5. Service Cart For Engines

    Science.gov (United States)

    Ng, Gim Shek

    1995-01-01

    Cart supports rear-mounted air-cooled engine from Volkswagen or Porsche automobile. One person removes, repairs, tests, and reinstalls engine of car, van, or home-built airplane. Consists of framework of wood, steel, and aluminum components supported by four wheels. Engine lifted from vehicle by hydraulic jack and gently lowered onto waiting cart. Jack removed from under engine. Rear of vehicle raised just enough that engine can be rolled out from under it. Cart easily supports 200-lb engine. Also used to hold transmission. With removable sheet-metal top, cart used as portable seat.

  6. 77 FR 58471 - Airworthiness Directives; General Electric Company Turbofan Engines

    Science.gov (United States)

    2012-09-21

    ... Airworthiness Directives; General Electric Company Turbofan Engines AGENCY: Federal Aviation Administration (FAA.../P1, GEnx-1B75/P1, GEnx- 2B67, and GEnx-2B67B turbofan engines. This AD requires initial and... this AD will affect 11 GE GEnx turbofan engines installed on airplanes of U.S. registry. We also...

  7. Strategies of new-wave energy services companies

    International Nuclear Information System (INIS)

    Stewart, D.M.G.

    1997-01-01

    The role of alliances in the new era of energy service companies was discussed. Westcoast Energy Inc. formed an alliance with The Coastal Corporation of Houston to create Engage Energy. Westcoast has also recently joined the Alliance Pipeline project in which a pipeline from British Columbia will interconnect with the North American gas transmission grid. One of the major trends in the energy service industry is deregulation, which is creating competition and providing customers with the ability to choose their suppliers. This open market-based playing field is leading to a convergence of natural gas and electric power industries. Convergence is taking place at a very high pace and is now occurring in financial services, information technology, consumer products and engineering technology. Alliances are also playing a major role in how companies acquire the necessary capabilities to tackle the energy services business. Valuable as they are, alliances can pose challenges to management and can be the source of potential problems. A common vision, similar and realistic expectations, common policy and priorities among the participants, and an effective conflict resolution process are the basic essentials for success. 3 figs

  8. Increasing competitiveness of service companies: developing conceptual models for implementing Lean Management in service companies

    OpenAIRE

    Damrath, Felix

    2012-01-01

    Lean management is a philosophy focused on identifying and eliminating waste throughout a product’s entire value stream. It originates from the manufacturing system of Japanese automotive manufacturer Toyota and attracted due to its tremendous success widespread attention worldwide. Lean promises significant benefits in terms of waste reduction, and increased organizational and supply chain communication and integration.Generally, in terms of operations and improvements service companies are ...

  9. Capability maturity models in engineering companies: case study analysis

    Directory of Open Access Journals (Sweden)

    Titov Sergei

    2016-01-01

    Full Text Available In the conditions of the current economic downturn engineering companies in Russia and worldwide are searching for new approaches and frameworks to improve their strategic position, increase the efficiency of the internal business processes and enhance the quality of the final products. Capability maturity models are well-known tools used by many foreign engineering companies to assess the productivity of the processes, to elaborate the program of business process improvement and to prioritize the efforts to optimize the whole company performance. The impact of capability maturity model implementation on cost and time are documented and analyzed in the existing research. However, the potential of maturity models as tools of quality management is less known. The article attempts to analyze the impact of CMM implementation on the quality issues. The research is based on a case study methodology and investigates the real life situation in a Russian engineering company.

  10. Collaborative Services for Customized Production in Networked Companies

    OpenAIRE

    Fornasiero , Rosanna; Bastos , João; Azevedo , Américo; Zangiacomi , Andrea; Coscia , Eva

    2013-01-01

    Part 12: Services II; International audience; Increasingly, consumer demand of fashionable products is arising as significant challenge for company managers. In order to respond to this demand, companies are asked to supply small series of innovative and fashionable goods of high quality, affordable price and eco-compatibility in short periods of time and with high service levels. As a result of these rapidly evolving challenges, companies are forming collaborative networks in order to design...

  11. Enterprise architecture approach to mining companies engineering

    Directory of Open Access Journals (Sweden)

    Ilin’ Igor

    2017-01-01

    Full Text Available As Russian economy is still largely oriented on commodities production, there are a lot of cities where mining and commodity-oriented enterprises are the backbone of city economy. The mentioned enterprises mostly define the life quality of citizens in such cities, thus there are high requirements for engineering of city-forming enterprises. The paper describes the enterprise architecture approach for management system engineering of the mining enterprises. The paper contains the model of the mining enterprise architecture, the approach to the development and implementation of an integrated management system based on the concept of enterprise architecture and the structure of information systems and information technology infrastructure of the mining enterprise.

  12. Tanzania Telecommunication Company Limited as a Mobile Service Provider

    OpenAIRE

    Ndyamukama, Edna

    2014-01-01

    This bachelor’s thesis was researched and written under the consent and authority of Tanzania Telecommunication Company Limited (TTCL), with the purpose to find out ways of improving sales and profits of its mobile service department. The mobile service department of TTCL is performing poorly as compared to its competitors despite being managed by a strategically positioned and experienced company in tele-communication services. It was also meant to find out the positive contribution of compe...

  13. Reducing barriers to energy efficiency in the German energy service companies sector. Final report

    Energy Technology Data Exchange (ETDEWEB)

    Koewener, D.; Schleich, J.

    2000-12-01

    This report describes the empirical research conducted in the German energy service sector to assess to what extent energy service companies (ESCOs) can help overcome the barriers to energy in the higher education, brewing and mechanical engineering sectors. This report complements the sector for Germany within the BARRIERS project (Sorrell et al., 2000; Schleich/Boede 2000a; Schleich/Boede 2000b; Schleich et al., 2000). The report characterises the German energy service sector, contains a description and analysis of four case studies in the energy service sector, identifies the main barriers and chances for ESCOs in the higher education, brewery and mechanical engineering sectors, and concludes with brief recommendations on how these barriers may be overcome. The results of the study are summarised here under the following headings: Characterising the energy service sector in Germany; - Case studies of energy service companies in Germany; - The role of ESCOs in the case-study sectors; - Policy implications. (orig.)

  14. A company perspective on software engineering standards

    International Nuclear Information System (INIS)

    Steer, R.W.

    1988-01-01

    Software engineering standards, as implemented via formal policies and procedures, have historically been used in the nuclear industry, especially for codes used in the design, analysis, or operation of the plant. Over the past two decades, a significant amount of software has been put in place to perform these functions, while the overall software life cycle has become better understood, more and different computer systems have become available, and industry has become increasingly aware of the advantages gained when these procedures are used in the development and maintenance of this large amount of software. The use of standards and attendant procedures is thus becoming increasingly important as more computerization is taking place, both in the design and the operation of the plant. It is difficult to categorize software used in activities related to nuclear plants in a simple manner. That difficulty is due to the diversity of those uses, with attendant diversity in the methods and procedures used in the production of the software, compounded by a changing business climate in which significant software engineering expertise is being applied to a broader range of applications on a variety of computing systems. The use of standards in the various phases of the production of software thus becomes more difficult as well. This paper discusses the various types of software and the importance of software standards in the development of each of them

  15. Requirements Engineering for Pervasive Services

    NARCIS (Netherlands)

    Kolos, L.; Poulisse, Gert-Jan; van Eck, Pascal; Videira lopes, C.; Schaefer, S.; Clarke, S.; Elrad, T.; Jahnke, J.

    2005-01-01

    Developing pervasive mobile services for a mass market of end customers entails large up-front investments and therefore a good understanding of customer requirements is of paramount importance. This paper presents an approach for developing requirements engineering method that takes distinguishing

  16. Segmenting, positioning and market targeting in service companies

    Directory of Open Access Journals (Sweden)

    Kancir Rade

    2004-01-01

    Full Text Available Effective marketing management system in every company, including service companies, assumes existence of adequate information infrastructure which enables production of information relevant for making of different types of marketing decisions. Information based decisions are necessary in every phase of the management process, both on strategic and operative level.

  17. Strategic Management for IT Services on Outsourcing Security Company

    Directory of Open Access Journals (Sweden)

    Lydia Wijaya

    2018-04-01

    Full Text Available Information Technology (IT is used by many organizations to enhance competitive advantage, but many outsource security firms have not used IT in their business processes. In this research, we will design Strategic Management for IT Services for outsourcing security company. We use an outsourcing security company as a case study of IT Strategy Management for IT Services development. The purpose of this study is to create an IT services strategy for security outsourcing companies. The framework used is the ITIL (Information Technology Infrastructure Library framework service strategy in strategy management for IT services process. There are several steps taken in the making of the strategy: (a Strategic assessment stage to analyzed internal and external factors of the company. (b Strategy generation by creating the strategic plan. (c Strategy execution to determine the tactical plan. And (d strategy measurement and evaluation. This study produced the proposed IT service system that suits the needs of the company in the form of strategic, tactical plans and strategy measurement. This result can be used as the foundations of IT service development in outsourcing security company. In the process of this study, we work closely with stakeholders; every work product has been verified and validated by stakeholders.

  18. 78 FR 47235 - Airworthiness Directives; General Electric Company Turbofan Engines

    Science.gov (United States)

    2013-08-05

    ... cycle counts of those LLPs to account for the additional low cycle fatigue (LCF) life consumed during... Boeing 747-8 flight tests had consumed more cyclic life than they would have in revenue flight cycles... Company Turbofan Engines AGENCY: Federal Aviation Administration (FAA), DOT. ACTION: Notice of proposed...

  19. Resolute large scale mining company contribution to health services of

    African Journals Online (AJOL)

    Resolute large scale mining company contribution to health services of Lusu ... in terms of socio economic, health, education, employment, safe drinking water, ... The data were analyzed using Scientific Package for Social Science (SPSS).

  20. Application opportunities of agile methodology in service company management

    OpenAIRE

    Barauskienė, Diana

    2017-01-01

    Application Opportunities of Agile Methodology in Service Company Management. The main purpose of this master thesis is to identify which methods (or their modified versions) of Agile methodology can be applied in service company management. This master thesis consists of these parts – literature scientific analysis, author’s research methodology (research methods, authors’ research model, essential elements used in the research of application of Agile methodology), research itself (prelimina...

  1. APPLICATION FRAMEWORK IN ENGINEERING SERVICE ORIENTED ARCHITECTURE SYSTEM SERVICE

    Directory of Open Access Journals (Sweden)

    Ade Hodijah

    2017-03-01

    Full Text Available The Service Engineering (SE is understood as a framework to create innovative services in application development of information technology approach to Service Oriented Architecture (SOA. Implementing SOA is required methodology to identify services that can be used again in the application and organization of a company. in this research, software development model used is object-oriented methodologies, SOA itself is a collection consisting of tools, technologies, frameworks, and best practices that facilitate the implementation of a service quickly. in a study this uses the tools of Business Process Management System (BPMS to support the implementation of service-oriented software. the purpose of this study is to produce a model of activities and artifacts of the application software development models of the SE with a case study Rate Loans. Validation to the design of the model is done through testing of the software produced. The results showed that the application of the SE in the development of service-oriented software can use the object-oriented methodology by providing additional value-added analysis and redesign of business processes to be implemented on a BPMS. BPMS usage of the application of the SE on the SOA has the advantage of visualization in the management of business processes.

  2. INTERNATIONAL EXPANSION OF SERVICE COMPANIES USING THE STRATEGY OF DELOCALIZATION

    Directory of Open Access Journals (Sweden)

    Lucretia Mariana CONSTANTINESCU

    2014-06-01

    Full Text Available The elimination of the constraints related to distance, service demand increase and service accessibility, from the perspective of their commercial capacity, have encouraged service companies to invest abroad, with the desire to identify new clients and to use their specific competitive advantages, and, for this reason, in this work, we shall present new delocalization models that could be used by the companies of the dematerialized economy to transfer some activities outside of their country of origin through the realization of a commercial presence (foreign direct investment - FDI and their integration with the other entities of the network, in order to exploit the comparative advantages of the different locations.

  3. Measuring lean implementation for maintenance service companies

    NARCIS (Netherlands)

    de Jong, Stephan J.; Beelaerts van Blokland, W.W.A.

    2016-01-01

    Purpose – Implementation of lean manufacturing is currently performed in the production industry; however, for the airline maintenance service industry, it is still in its infancy. Indicators such as work in process, cycle time, on-time performance and inventory are useful indicators to measure

  4. Benefits of joint audits of service company and operator personnel

    International Nuclear Information System (INIS)

    Ritchie, R.D.

    1991-01-01

    Companies operating in the petroleum industry are showing an increasing collective awareness of safety and environmental issues. The objective of management in any organization is to identify potential hazards and develop and implement an action plant to eliminate these hazards. Joint audits between operating companies and service companies have proved an effective means of developing an objective and realistic safety awareness program. Joint audits, unlike external audits, enable both companies to develop, implement and monitor a meaningful safety policy based on factual information. The paper describes the planning, execution and follow up of an in-depth joint audit. Analysis of the audit results generated action plans to correct areas in need of improvement for both the operating and service companies. Of these areas, most could be corrected and resolved within three months while the remainder were targeted for remedial action to be completed within one year. The paper provides a thorough set of guidelines for all stages of a successful joint audit and illustrates, with examples, the operational improvements to be gained from such operator/service-company cooperation

  5. An agent-based model for energy service companies

    International Nuclear Information System (INIS)

    Robinson, Marguerite; Varga, Liz; Allen, Peter

    2015-01-01

    Highlights: • An agent-based model for household energy efficiency upgrades is considered. • Energy service companies provide an alternative to traditional utility providers. • Household self-financing is a limiting factor to widespread efficiency upgrading. • Longer term service contracts can lead to reduced household energy costs. • Future energy price increases enable service providers to retain their customer base. - Abstract: The residential housing sector is a major consumer of energy accounting for approximately one third of carbon emissions in the United Kingdom. Achieving a sustainable, low-carbon infrastructure necessitates a reduced and more efficient use of domestic energy supplies. Energy service companies offer an alternative to traditional providers, which supply a single utility product to satisfy the unconstrained demand of end users, and have been identified as a potentially important actor in sustainable future economies. An agent-based model is developed to examine the potential of energy service companies to contribute to the large scale upgrading of household energy efficiency, which would ultimately lead to a more sustainable and secure energy infrastructure. The migration of households towards energy service companies is described by an attractiveness array, through which potential customers can evaluate the future benefits, in terms of household energy costs, of changing provider. It is shown that self-financing is a limiting factor to the widespread upgrading of residential energy efficiency. Greater reductions in household energy costs could be achieved by committing to longer term contracts, allowing upgrade costs to be distributed over greater time intervals. A steadily increasing cost of future energy usage lends an element of stability to the market, with energy service companies displaying the ability to retain customers on contract expiration. The model highlights how a greater focus on the provision of energy services, as

  6. 41 CFR 302-12.101 - May we enter into a contract with a relocation services company for the company to provide...

    Science.gov (United States)

    2010-07-01

    ... contract with a relocation services company for the company to provide relocation services? 302-12.101... the company to provide relocation services? Yes, you may enter into a contract with a relocation services company for the company to provide relocation services. ...

  7. IMPLEMENTATION OF THE ABC COSTING IN A SERVICES PROVIDER COMPANY

    Directory of Open Access Journals (Sweden)

    Luiz Ricardo Aguena Jacintho Gil de Castro

    2012-12-01

    Full Text Available This paper describes the implementation of the Activity-Based Cost (ABC method in a company of taxes and accounting services and outlines the positive and negative aspects encountered during implementation. It should be taken into account that this work has been developed in the fiscal area of cost verification. Bibliographical references, internal company documents and interviews with industry officials and the administrator responsible for the company were used. In the evolving of operations, the costs of the fiscal area and their main activities have been described monthly and through this information, drivers have been developed and the ABC (Activity-Based Costing method has been adopted. With the implementation it became clear that the system provides better visualization for the decision making process, it also provided learning for the company, so that the method should be used for an undetermined period of time.

  8. EVALUATION OF LOGISTICS CUSTOMER SERVICE IN A MARKETING COMPANY

    Directory of Open Access Journals (Sweden)

    María Esther Debrosse-Carballo

    2016-01-01

    Full Text Available The objective of the article is to present the application of a procedure that allows evaluating the level of logistic service offered by a marketing company. In order to reach the objective as a source of secondary was used information: company documents and logistics reports. As primary sources were used the interviews and surveys carried out to all the experts and selected customers. At the stage of processing and analysis of the information tools were used such as: service evaluation matrix, ABC Method for classifying customers, Indicators for evaluating the Logistic Service. This analysis permit to the enterprise know and evaluate the levels of satisfaction of its customer, facilitating to trace strategies that make possible elevate the quality of the logistic service

  9. 17 CFR 250.88 - Approval of mutual service companies; organization and conduct of business of subsidiary service...

    Science.gov (United States)

    2010-04-01

    ... and economical performance of services or construction or sale of goods by the company for or to its.... (a) Application for approval of a company as a mutual service company shall be filed by the company... finds that the company is so organized as to capitalization, ownership by, and representation of, member...

  10. Microbiology Services for External Company Sampling from 2009 until 2012

    International Nuclear Information System (INIS)

    Yahaya Talib; Othman Mahmud; Asmah Mohibat; Muhamad Syazwan Zulkifli; Mohd Rodzi Ali

    2013-01-01

    Microbiological Laboratory Medical Technology Division is committed in providing microbiological test service to internal and outside customer of Nuclear Malaysia. This paper presents a report on tests that have been performed on various type of samples received from outside customer from year 2009 to year 2012. Between 600 and 800 requests received ever year and 6 companies are our regular customers. Regular tests are sterility test, endotoxin limit test and incubation. Charge for the service contributes to agency's income every year. (author)

  11. Using service design methods for B2b service brand concept development: Case company

    OpenAIRE

    Molina Escalante, Hugo

    2014-01-01

    A short time before this study was initiated, a small B2b service company had just began op-erating its business without a brand of it’s own. The company owners were looking to design an innovative brand for their business. The purpose of this thesis was to develop the brand for this service Company in the B2b context, using practical service design and Strategic design research methods. This thesis report represents a framework for developing a B2b service brand using research methods c...

  12. Relationship marketing and customer loyalty:a customer service approach in nigerian companies. in nigerian companies

    Directory of Open Access Journals (Sweden)

    Olumoko,Tajudeen .A.

    2010-12-01

    Full Text Available This paper examines relationship marketing and customer loyalty from the approach of customer service-using some selected companies in Nigeria as a case study. The study clarifies the role of relationship marketing in customer services toward the achievement of customer loyalty via customer services among a sample of some selected companies in Nigeria. The study is a survey which uses a literature based research instrument [questionnaire] to measure the application of relationship marketing in customer services to achieve customer loyalty. Structured, close ended questions were used to collect primary data from the respondents. A six point likert scale ranging from “very high extent” to “no extent at all” was used to measure the level of the application of relationship marketing through customer services that aid customer loyalty. 2,400 respondents were selected based on convenience sampling method and stratified into the categories of Manufacturing, Service and Others, operating in Nigeria. Data were analyzed using descriptive statistics and chi-square analysis. The research instrument shared high reliability and validity. The major findings of the study were as follows: In Nigeria, there is significant relationship between relationship marketing practice in customer service operation and customer loyalty, relationship marketing can be used to increase sales through customer loyalty via effective customer services and that relationship marketing has positive effect on customer satisfaction and organizational profitability.

  13. Methods of the Development Strategy of Service Companies: Logistical Approach

    Science.gov (United States)

    Toymentseva, Irina A.; Karpova, Natalya P.; Toymentseva, Angelina A.; Chichkina, Vera D.; Efanov, Andrey V.

    2016-01-01

    The urgency of the analyzed issue is due to lack of attention of heads of service companies to the theory and methodology of strategic management, methods and models of management decision-making in times of economic instability. The purpose of the article is to develop theoretical positions and methodical recommendations on the formation of the…

  14. VTLS Inc.: The Company, the Products, the Services, the Vision.

    Science.gov (United States)

    Chachra, Vinod; And Others

    1993-01-01

    Describes the range of products and services offered by VTLS, a company that offers comprehensive, integrated library automation software and customer support. VTLS's growth and development in the United States and abroad is described, and nine sidebar articles detail system features and applications in public, academic, and virtual libraries. (20…

  15. 76 FR 67594 - Airworthiness Directives; General Electric Company Turboshaft Engines

    Science.gov (United States)

    2011-11-02

    ..., engine bay fire due to fuel leakage, and forced landing or accident. DATES: This AD is effective November... bay fire due to fuel leakage, and forced landing or accident. Relevant Service Information We reviewed... the fuel filter differential pressure switch. The average labor rate is $85 per work-hour. Required...

  16. EVALUATION OF SERVICE QUALITY OF AIRWAY COMPANIES GIVING DOMESTIC SERVICES IN TURKEY WITH FUZZY SET APPROACH

    Directory of Open Access Journals (Sweden)

    H. Handan DEMIR

    2013-01-01

    Full Text Available Today, service quality has become a major phenomenon with the requirement of meeting consumer demands in the best way brought along with the rising competition between companies. Airway transportation is preferred more and more during the recent years. Many qualitative and quantitative criteria are considered while evaluating service criteria in airway transportation. In this context, evaluation of service quality is a decisionmaking problem with many criteria. The purpose of this study is to evaluate service quality of domestic airway companies in Turkey. In this study; fuzzy TOPSIS method which is one of the most preferred fuzzy MCDM methods, extension of multi criteria decision making methods in fuzzy environments, considering qualitative and quantitative criteria together and giving opportunity to make group decisions in fuzzy environments. As a result, evaluation was made based on service quality criteria for the most preferred airways companies in Turkey and these companies were ranked according to their levels of service quality.

  17. 17 CFR 256.108 - Accumulated provision for depreciation and amortization of service company property.

    Science.gov (United States)

    2010-04-01

    ..., unless the company maintains costs and related reserves for specific units or types of property. (c... depreciation and amortization of service company property. 256.108 Section 256.108 Commodity and Securities... COMPANIES AND SUBSIDIARY SERVICE COMPANIES, PUBLIC UTILITY HOLDING COMPANY ACT OF 1935 Balance Sheet...

  18. Engineering and service activities in the Cogema group

    International Nuclear Information System (INIS)

    1998-03-01

    This short document presents the engineering and service daughter companies of the Cogema group: SGN (nuclear engineering, fuel cycle, wastes and spent fuels management, decontamination and dismantling); Euriware group (advice, expertise and information systems in nuclear, pharmacy, petroleum, automotive and steel making industries); Game group (industrial maintenance in nuclear, chemistry, petroleum, automotive and steel making industries); Eurisys Mesures (nuclear measurements, instrumentation, radiation protection and nuclear imaging); SICN (mechanics); STMI and Socodei (nuclear cleansing and management of low level radioactive wastes); Krebs/Speichim (chemical engineering, divisions of SGN and Technip). (J.S.)

  19. [East coast activity : updates and opportunities for service companies

    International Nuclear Information System (INIS)

    Smithers, F.

    1998-01-01

    A review of the business principles of major suppliers to the petroleum industry operating in the Atlantic offshore was presented. Secunda Marine Services Ltd. is a major supplier to the development of the Sable Offshore Energy Project (SOEP). The company was also actively involved in the development of the Panuke Cohasset Field in 1990. Involvement in that project was a stepping stone to the current involvement in the SOEP and to their successful bidding on the Terra Nova Project. It is predicted that given the potential of the various major plays off Atlantic Canada, expenditures over the next decade or so could be in the tens of billions of dollars. Quality, service and price will continue to be the factors that determine the success or failure of service companies. Secunda expects to continue having a large share of that development and positive impact on the local economy in Nova Scotia

  20. ON THE THREAT OF SUPPLIERS FOR THE ENGINEERING CONSULTING AND DESIGN SERVICES FIRMS

    Directory of Open Access Journals (Sweden)

    Gabriel Sorin STROE

    2014-06-01

    Full Text Available In the case of companies from engineering consulting and design services industry the classic models of analysis (e.g. Porter's five forces for structural analysis exhibit interesting aspects in comparison with the situation when applied to traditional services or industrial production firms, due to the distinctive characteristics of the industry. The purpose of this paper is to present a general overview of the engineering consulting and design industry also analyze different facets of the suppliers concept and their force and threat for the engineering services firms. The paper aims at analyzing the dual strategic role of aspecial type of suppliers for the engineering companies.

  1. Cummins Engine Company B5.9 Propane Engine Development, Certification, and Demonstration Project

    Energy Technology Data Exchange (ETDEWEB)

    The ADEPT Group, Inc. (Los Angeles, California)

    1998-12-18

    The objective of this project was to successfuly develop and certify an LPG-dedicated medium-duty original equipment manufacturer (OEM) engine that could be put into production. The engine was launched into production in 1994, and more than 800 B5.9G engines are now in service in the United States and abroad. This engine is now offered by more than 30 bus and truck OEMs.

  2. Personal dosimetry service of VF, a.s. company

    International Nuclear Information System (INIS)

    Prasek, P.

    2009-01-01

    The VF, a.s. Company will extend its services in the area of personal dosimetry at the end of 2008, which is fully in compliance with the requirements of the Atomic Act, section 9 paragraph (1) letter r) and Decree on Radiation Protection, section 59 paragraph (1) letter a). Optically stimulated luminescence was selected in VF .a.s. as the most advantageous and the most advanced technology for the integral personal dosimetry. Optically stimulated luminescence (OSL) has been using in dosimetry for more than ten years. Although it is relatively new technology , its indisputable advantages predetermine that technology has significantly benefited in personal dosimetry services within a short time all over the advanced world. The VF, a.s. personal dosimetry service is based on the licensed products of LANDAUER, the US company, which is the world leader in OSL dosimetry. Crystalline Al 2 O 3 :C was selected as the detection material. All equipment of personal dosimetry service is installed in the VF Centre of Technology in Cerna Hora. The personal dosimetry service is incorporated in the International LANDAUER Dosimetry Service Network, and in the European Union, it is directly linked to the LANDAUER European Headquarters with its office in Paris. As a part of the OSL technology licence, the VF personal dosimetry service was included in the inter-laboratory comparison programme of the LANDAUER syndicate. (author)

  3. Personal dosimetry service of VF, a.s. company

    International Nuclear Information System (INIS)

    Prasek, P.

    2008-01-01

    The VF, a.s. Company will extend its services in the area of personal dosimetry at the end of 2008, which is fully in compliance with the requirements of the Atomic Act, section 9 paragraph (1) letter r) and Decree on Radiation Protection, section 59 paragraph (1) letter a). Optically stimulated luminescence was selected in VF .a.s. as the most advantageous and the most advanced technology for the integral personal dosimetry . Optically stimulated luminescence (OSL) has been using in dosimetry for more than ten years. Although it is relatively new technology , its indisputable advantages predetermine that technology has significantly benefited in personal dosimetry services within a short time all over the advanced world. The VF, a.s. personal dosimetry service is based on the licensed products of LANDAUER, the US company, which is the world leader in OSL dosimetry. Crystalline Al 2 O 3 :C was selected as the detection material. All equipment of personal dosimetry service is installed in the VF Centre of Technology in Cerna Hora. The personal dosimetry service is incorporated in the International LANDAUER Dosimetry Service Network, and in the European Union, it is directly linked to the LANDAUER European Headquarters with its office in Paris. As a part of the OSL technology licence, the VF personal dosimetry service was included in the inter-laboratory comparison programme of the LANDAUER syndicate. (author)

  4. Promoting structured participation for competitiveness in services companies

    Directory of Open Access Journals (Sweden)

    Jesús García-Arca

    2018-04-01

    Full Text Available Purpose: To identify the main drivers that facilitate the successful deployment of a participation program aimed at improving competitiveness, as a prior step to analyze and discuss the implementation of these drivers in three services companies. Design/methodology/approach: The selection of the drivers was based on a “content analysis” of recent literature (2007-2017. To test the level of deployment of these drivers, the “case study” technique was choosen. The authors have selected two public transport companies and one bank, which have more than twenty years´ experience in the development of participation programs. Findings: From the case studies analysis, we conclude that participation can successfully improve a company’s competitiveness, provided that the drivers are developed with this specific aim. Thus, the analysis of these drivers allows to identify some gaps in aspects such as, the extension of participation throughout the company, the methodology adopted in the deployment of participation programs, the organizational structure for monitoring the program tasks, the reward/recognition systems and, especially, the implementation of KPIs for connecting participation and competitiveness. Research limitations/implications: This paper is based on a review of current literature, the analysis of three case studies, and our own personal experience. Our observations and comments may be qualified by future investigation with an increased sample of companies. Practical implications: This paper could be of interest to companies due to outlines the drivers that are critical to implementing participation programs focused on competitiveness. This could help companies that are thinking of implementing such programs, or those that are unhappy with their current programs, to re-design their plans in line with their business strategy.   Originality/value: The main contribution of this paper lies in its theoretical and applied approach

  5. Business aspects and cost advantages of partnering for fossil engineering services

    International Nuclear Information System (INIS)

    Featham, M.D.; Sensenig, R.G.

    1995-01-01

    In today's environment where utility companies are attempting to reduce costs, alternative cost competitive approaches are being adopted to traditional fossil power plant engineering. One approach is to utilize Partnering of multiple organizations to provide cost competitive and quality engineering services. An approach to Partnering that involves Florida Power Corporation Partnering with multiple architect/engineers to provide the fossil plant engineering services is described in this paper

  6. Service Engineering as an Approach to Designing Industrial Product Service Systems

    OpenAIRE

    Schuh, G.; Gudergan, G.

    2009-01-01

    Organised by: Cranfield University Unique customer solutions which integrate products and services into a high value offering have the potential to successfully differentiate from competition even prices are dictating product markets. However, companies face tremendous challenges to develop customer solutions. Service engineering is considered to be the scientific discipline which supports the design task of intangible offerings and thus a foundation for solution design. We enh...

  7. Motivation and reward systems in service provision: exploring motivators for people providing engineering services

    OpenAIRE

    Kreye, Melanie; Nandrup-Bus, Troels

    2015-01-01

    It is becoming a distinctive feature for manufacturing firms to compete strategically through service provision. In relation to reward systems the aim of this thesis is to investigate what motivates employees of servitized manufacturing firms when providing engineering services and why. Through quantitative and qualitative data collection with an international company within the European healthcare sector, the findings show that key motivating factors were to “delight” the customer and being ...

  8. Gamification in personnel management of sport – recreation service companies

    Directory of Open Access Journals (Sweden)

    Agnieszka Widawska-Stanisz

    2017-05-01

    Full Text Available The goal of this article was the presentation of the essence of gamification and focusing on the potential which is in this management tool. The special attention was paid to the possibility of creation gamification program proper for using in the case of service personnel management of sport – recreation companies, used for building the personnel engagement and motivating to more effective and productive work.

  9. Positioning of Engineer Ethics from the Standpoint of a Company. And the Ethics Education Towards Practice

    Science.gov (United States)

    Sato, Masaki

    The purpose of a company is contribution to society by operating activities. Therefore, it has a company principle and “Business ethics” conduct codes in each. On the other hand, many engineers with specialties are performing business toward the same purpose at the same company. And it will produce new inconsistency by introducing “Engineer ethics” and “the ethics of each professional” all at once in the situation of that company. Then, the engineer ethics education in company needs to carry out by arranging company conduct codes and Engineer ethics. This paper proposes what the company ethics education should be from exemplifying results by make activities and engineer ethics education of the corporate ethics observance in the Tokyo Electric Power Co., Inc.

  10. 7 CFR 1753.17 - Engineering services.

    Science.gov (United States)

    2010-01-01

    ... form. (B) The contract will not accomplish loan purposes. (C) The engineering service fees are unreasonable. (D) The contract presents unacceptable loan security risk to RUS. (E) The consulting engineering... loan shall be rendered by a qualified engineer selected by the borrower or by qualified employees on...

  11. Providing engineering services to counties.

    Science.gov (United States)

    2008-09-01

    An engineer is required by law to safeguard the health, safety and welfare of the public. The current Kansas : statute state, The Board of County Commissioners of each county shall appoint a licensed professional : engineer, whose title shall be c...

  12. Application of Product Configuration Systems in Engineering Companies

    DEFF Research Database (Denmark)

    Kristjansdottir, Katrin

    Engineering companies increasingly face the challenge of delivering highly customized products where time, cost, and quality are critical factors. To provide customized products efficiently, a product configuration system (PCS) is commonly implemented. A PCS supports the product configuration...... process, which consists of activities that involve gathering requirements from customers and generating the required product-related specifications. The application of a PCS in the industry has revealed benefits that include shorter lead-times, improved quality of specifications and products, and lower...... overall cost of the product. However, many PCS projects do encounter failure. With an increased focus on customized and personalized products, there is a growing need for the automation of business processes. For this reason, a PCS is becoming an essential part of IT strategy in different industries...

  13. The Evolution of Inventory Management in Manufacturing and Services Companies

    Directory of Open Access Journals (Sweden)

    Gerardo Molinary Fernández

    2000-08-01

    Full Text Available Although inventory management has significantly developed in the past years as a management discipline, its application is still minimal in the service industry and government. In contrast, it is an important tool for any company that is running a competitive business. The management of some companies considers inventory as an asset, not a liability. In addition, in companies in which the use and application of inventory models are common, they can still experience inventory problems. This paper analyzes the weakness of the traditional and most popular inventory model: The Economic Order Quantity model (EOQ. Many of the inventory models available are difficult to understand because they are based on complicate mathematical and statistical formulas. The benefits that computer software have simplifying the use of mathematical formulas are diminished because some of them do not include special applications or solutions when a variation in the assumption of the models is present. When a company implements The Just in Time philosophy (JIT, the management of inventory does not rest in complex formulas. Inventory experts need to emphasize the application of the models instead of the statistical derivation. They also need to be more aggressive in making managers, students and government authorities more aware of managing the inventory levels effectively. The responsibility of good inventory levels is not the sole task of the Operations Department, but the obligation of all the people in a company. Good inventory levels are now a measure of business competitiveness. The goal must be to increase the service level and at the same time reduce the inventory investment.

  14. 76 FR 68634 - Airworthiness Directives; General Electric Company (GE) CF6 Turbofan Engines

    Science.gov (United States)

    2011-11-07

    ... Airworthiness Directives; General Electric Company (GE) CF6 Turbofan Engines AGENCY: Federal Aviation... ``(c) This AD applies to * * * and CF6-80A3 turbofan engines with left-hand links * * *.'' to ``(c) This AD applies to * * * and CF6-80A3 turbofan engines, including engines marked on the engine data...

  15. Cloud Manufacturing Service Paradigm for Group Manufacturing Companies

    Directory of Open Access Journals (Sweden)

    Jingtao Zhou

    2014-07-01

    Full Text Available The continuous refinement of specialization requires that the group manufacturing company must be constantly focused on how to concentrate its core resources in special sphere to form its core competitive advantage. However, the resources in enterprise group are usually distributed in different subsidiary companies, which means they cannot be fully used, constraining the competition and development of the enterprise. Conducted as a response to a need for cloud manufacturing studies, systematic and detailed studies on cloud manufacturing schema for group companies are carried out in this paper. A new hybrid private clouds paradigm is proposed to meet the requirements of aggregation and centralized use of heterogeneous resources and business units distributed in different subsidiary companies. After the introduction of the cloud manufacturing paradigm for enterprise group and its architecture, this paper presents a derivation from the abstraction of paradigm and framework to the application of a practical evaluative working mechanism. In short, the paradigm establishes an effective working mechanism to translate collaborative business process composed by the activities into cloud manufacturing process composed by services so as to create a foundation resulting in mature traditional project monitoring and scheduling technologies being able to be used in cloud manufacturing project management.

  16. An energy service company's perspective on demand-side management

    International Nuclear Information System (INIS)

    Bullock, C.G.

    1993-01-01

    In 1985, Massachusetts Electric Company held a bid for demand reduction to be supplied by energy service companies (ESCOs). It was one of the first demand-side management (DSM) bidding programs held in the United States. Since then, several DSM auctions have been held. Many people expected DSM bidding to be a key component in integrated resource planning. Many observed similarities with supply side bidding, and expected DSM bidding to grow according. Today, more than $2 billion annually is being spent by utilities on DSM programs. Less than $100 million is spent with ESCOs. This chapter explores some of the reasons for the current situation and suggests some alternatives, which could benefit all of the players

  17. 18 CFR 367.4114 - Account 411.4, Investment tax credit adjustments, service company property.

    Science.gov (United States)

    2010-04-01

    ..., Investment tax credit adjustments, service company property. 367.4114 Section 367.4114 Conservation of Power... Operating Income § 367.4114 Account 411.4, Investment tax credit adjustments, service company property. This account must include the amount of those investment tax credit adjustments that relate to service company...

  18. Research and development related to the services engineering

    International Nuclear Information System (INIS)

    Rembado, J. L.

    2000-01-01

    In the present paper it is clarified what is understood by the expression R and D, Research and Development in the Servicie Engineering's which support the nuclear power plants exploitation, being more appropriated to talk about Innovation and Technological Development. In this paper it is analysed the need to have an innovation as per the marketing needs and to have a technological development to maintain an independence to let us to keep and increase the company's activity. It is described how the Services Engineering's with technological development turn to equipment suppliers which can be supplied to the nuclear sector as well as to other industrial sectors. Finally, it is described the innovation and technological development evolution, the technological polities objectives and the action lines of Tecnatom, S. A. as a Services Engineering's. (Author)

  19. Successful Skill Transfer: Military Service Experience and Company Performance

    Directory of Open Access Journals (Sweden)

    Muhammed Kürşad Özlen

    2014-07-01

    Full Text Available In today’s business life, employees from different sectors have the opportunity to work in other industries and can have different positions through the organization. This can be considered from the perspective of skill transfer (transfer of tacit knowledge. The success can be questioned in terms of company performance. If this process can be managed well performance will be higher. This research mainly aims to identify whether veterans with military service experience can contribute to employee motivation, organizational motivation and organizational benefits. In order to test the assumed associations, the research employs a survey study on the veterans who have served for Bosnian army and are currently employees of Bosnian firms. The results provide that military service experience is significantly influential on the motivations of employees and organizations and on company performance. It can be suggested that the adaptation of external knowledge (skill transfer, military service experience, into new organizational environment can be enhanced by the help of knowledge management. This research is valuable in that it is among the few studies in its respective field and in the region.

  20. Agile service oriented shipping companies in the container terminal

    Directory of Open Access Journals (Sweden)

    W. Liu

    2009-06-01

    Full Text Available Agility is regarded as one of the core capabilities and the developing trend of supply chains and their enterprises. Along with the development of economical globalization, supply chain management and containerization as well as container ports as a part of supply chain take more roles like logistics or distribution centers. Under this background, the container terminal should have superior response and develop agility. The main goal of this paper is to emphasize and illustrate the importance and imminence of implementing agility in container terminals. To achieve this goal, the analysis of the economies of scale in the container terminal is presented. In this paper, however, more attention will be paid to agile service oriented shipping companies. The concept and characters of agile service in the container terminal is illustrated. The paper also focuses on the agile organizational structure of the container terminal. Finally, the fuzzy quality synthetic evaluation method is given to evaluate the performance level of agile service in container terminal oriented shipping companies.

  1. Energy service companies -- The sky's the limit

    Energy Technology Data Exchange (ETDEWEB)

    Fraser, M.; Montross, C.

    1998-07-01

    The term ESCO has a different meaning to different people. Increasingly, the term is used in its broadest sense to describe any company providing services related to a customer's energy acquisition and use. Previously, the term ESCO was synonymous with contractors who installed new equipment that was paid for by the energy cost savings that resulted. As a result of competition, restructuring and de-regulation of the electricity and gas sectors, the range of firms offering energy services now includes: local utilities using services to retain customers, remote utilities offering services to customers outside their franchise as a door opener to future commodity sales, local and remote utilities who see services as a more lucrative growth opportunity than commodities or transportation of the commodity, facility managers taking advantage of outsourcing trends and using energy management to reduce costs, power marketers, power brokers, aggregators combining energy analysis to segment their customers with processes to identify potential conservation and load management opportunities, cogeneration developers, and agents who help their customers navigate the uncharted waters of the deregulated energy business. This paper will review the impact of the broader definition of ESCOs with a view toward forecasting future trends in the industry including consideration of the fact that the term, energy service, may, itself, be too narrow a definition for a successful business of industry.

  2. Reliability Engineering for Service Oriented Architectures

    Science.gov (United States)

    2013-02-01

    Common Object Request Broker Architecture Ecosystem In software , an ecosystem is a set of applications and/or services that grad- ually build up over time...Enterprise Service Bus Foreign In an SOA context: Any SOA, service or software which the owners of the calling software do not have control of, either...SOA Service Oriented Architecture SRE Software Reliability Engineering System Mode Many systems exhibit different modes of operation. E.g. the cockpit

  3. Motivation and reward systems in service provision: exploring motivators for people providing engineering services

    DEFF Research Database (Denmark)

    Kreye, Melanie; Nandrup-Bus, Troels

    2015-01-01

    It is becoming a distinctive feature for manufacturing firms to compete strategically through service provision. In relation to reward systems the aim of this thesis is to investigate what motivates employees of servitized manufacturing firms when providing engineering services and why. Through...... quantitative and qualitative data collection with an international company within the European healthcare sector, the findings show that key motivating factors were to “delight” the customer and being able to take responsibility and accountability for ones work. Service employees were found to feel proud...

  4. Canadian oil companies, engineering and geomatics professionals and CSR overseas

    Energy Technology Data Exchange (ETDEWEB)

    Calderbank, B.

    2002-07-01

    This research project focused on the human rights issues associated with oil and gas development in Alberta. Of particular interest was the topic of corporate social responsibility (CSR). The author examined efforts deployed in Alberta to address this issue in oil and gas companies that have operations abroad. A brief review of the interest devoted to CSR in Canada over the years was provided. The United Nations (UN) Universal Declaration of Human Rights was introduced, before discussing the International Labour Organization's (ILO) Declaration on Fundamental Principles on Rights at Work. The author also touched on the Caux Round Table, representing senior business leaders from industrialized and developing nations. The Canadian efforts in the field of CSR for overseas operations were reviewed in the next section. Canadian oil and gas trade associations and CSR was dealt with, followed by a section on verification of CSR. The next section was devoted to Canadian engineering and geomatic professional associations and CSR. The author concluded by indicating that having a set of principles to be applied in real situations also require individuals that possess a strong ethical and moral basis of their own. 88 refs., 4 tabs.

  5. Evaluation of Public Service Electric & Gas Company`s standard offer program, Volume I

    Energy Technology Data Exchange (ETDEWEB)

    Goldman, C.A.; Kito, M.S.; Moezzi, M.M.

    1995-07-01

    In May 1993, Public Service Electric and Gas (PSE&G), the largest investor-owned utility in New Jersey, initiated the Standard Offer program, an innovative approach to acquiring demand-side management (DSM) resources. In this program, PSE&G offers longterm contracts with standard terms and conditions to project sponsors, either customers or third-party energy service companies (ESCOs), on a first-come, first-serve basis to fill a resource block. The design includes posted, time-differentiated prices which are paid for energy savings that will be verified over the contract term (5, 10, or 15 years) based on a statewide measurement and verification (M&V) protocol. The design of the Standard Offer differs significantly from DSM bidding programs in several respects. The eligibility requirements and posted prices allow ESCOs and other energy service providers to market and develop projects among customers with few constraints on acceptable end use efficiency technologies. In contrast, in DSM bidding, ESCOs typically submit bids without final commitments from customers and the utility selects a limited number of winning bidders who often agree to deliver a pre-specified mix of savings from various end uses in targeted markets. The major objectives of the LBNL evaluation were to assess market response and customer satisfaction; analyze program costs and cost-effectiveness; review and evaluate the utility`s administration and delivery of the program; examine the role of PSE&G`s energy services subsidiary (PSCRC) in the program and the effect of its involvement on the development of the energy services industry in New Jersey; and discuss the potential applicability of the Standard Offer concept given current trends in the electricity industry (i.e., increasing competition and the prospect of industry restructuring).

  6. Business process re-engineering in service operations

    International Nuclear Information System (INIS)

    McClintock, J.W.

    1995-01-01

    The concept of business process re-engineering, and how it was applied to the operations of the Consumers Gas Company were discussed. Business process re-engineering was defined as the improvement of the efficiency of the customer-service process, and the overall improvement of practices and operations. The re-engineering project was said to involve a thorough analysis of information technology, current limitations, and business operational needs, undertaken on an enterprise-wide basis. Viewed generically,a re-engineering project was said to have six major components: (1) business drivers (i.e. the articulation of the Company's strategic issues); (2) benchmark measures; (3) future state process models; (4) cost/benefit analysis; (5) a change management plan; and (6) a development plan. Business improvements expected to result from the project include reduced cost of operation, reduction of waste, and a substantially complete re-design of the business process. Management of the project involved a team approach, and help of a consultant to identify the scope of the re-design, its limitations, and future state. A life expectancy of approximately 10 years was given for the re-engineering plan, with annual benefits (in terms of cost reduction) of $4.6 million by the year 2000

  7. 18 CFR 367.58 - Property record system required for service company property.

    Science.gov (United States)

    2010-04-01

    ... to show the nature of each addition to or retirement of service company property, the related total... required for service company property. 367.58 Section 367.58 Conservation of Power and Water Resources... COMPANY ACT OF 2005, FEDERAL POWER ACT AND NATURAL GAS ACT UNIFORM SYSTEM OF ACCOUNTS FOR CENTRALIZED...

  8. Improving marketing strategies of sea freight forwarding services - Thien Hong Joint Stock company

    OpenAIRE

    Pham, Thanh Huyen

    2015-01-01

    Analyzing and improving marketing strategies of Thien Hong Joint Stock company - a newborn company in the field of sea freight forwarding service in Vietnam. This thesis focused on the 4Ps (product, price, placement, promotion) in marketing strategy, how to apply the theory of services marketing in a business to business company and a special industry effectively.

  9. 77 FR 10501 - Northeast Utilities Service Company; Notice of Petition for Declaratory Order

    Science.gov (United States)

    2012-02-22

    ... DEPARTMENT OF ENERGY Federal Energy Regulatory Commission [Docket No. EL12-25-000] Northeast Utilities Service Company; Notice of Petition for Declaratory Order Take notice that on February 8, 2012, Northeast Utilities Service Company (NUSCO), on behalf of the Connecticut Light and Power Company, Public...

  10. 18 CFR 367.1110 - Account 111, Accumulated provision for amortization of service company property.

    Science.gov (United States)

    2010-04-01

    ... THE PUBLIC UTILITY HOLDING COMPANY ACT OF 2005, FEDERAL POWER ACT AND NATURAL GAS ACT UNIFORM SYSTEM OF ACCOUNTS FOR CENTRALIZED SERVICE COMPANIES SUBJECT TO THE PROVISIONS OF THE PUBLIC UTILITY HOLDING... (§ 367.4040), for the current amortization of limited-term service company property investments. (2...

  11. Service software engineering for innovative infrastructure for global financial services

    OpenAIRE

    MAAD , Soha; MCCARTHY , James B.; GARBAYA , Samir; Beynon , Meurig; Nagarajan , Rajagopal

    2010-01-01

    International audience; The recent financial crisis motivates our re-thinking of the engineering principles for service software and infrastructures intended to create business value in vital sectors. Existing monolithic, inwarddirected, cost insensitive and highly regulated technical and organizational infrastructures for financial services make it difficult for the domain to benefit from opportunities offered by new computing models such as cloud computing, software as a service, hardware a...

  12. Bringing service design to manufacturing companies: integrating PSS and service design approaches

    DEFF Research Database (Denmark)

    Costa, Nina; Patrício, Lia; Morelli, Nicola

    2018-01-01

    in a manufacturing industry. This paper details how the application supports the design of product–service system solutions from the exploration to the implementation stages, highlighting the physical evidence of service, and contributes to advance design research at the intersection of PSS and Service Design.......Manufacturing companies increasingly try to innovate in their offers to consumers by creating more complete solutions that combine product and service components. However, shifting from a product-centric perspective to a solution-oriented perspective is challenging. The present study adopted...... a design research methodology and built on Service-Dominant logic, integrating the human-oriented perspective of Service Design with an organizational network-oriented perspective of Product–Service System. It creates a new Integrative PSS approach, evolves design models, and provides an application...

  13. Distributed photovoltaic system evaluation by Arizona Public Service Company

    International Nuclear Information System (INIS)

    Lambeth, R.; Lepley, T.

    1993-01-01

    Arizona Public Service Company (APS) has performed a study of the APS system to (1) determine whether APS has high-value distributed applications of photovoltaics (PV), (2) quantify the value of a distributed PV system, (3) compare the APS results with the earlier PG ampersand E results and (4) estimate whether there will be significant market for these applications at APS. The study confirmed that there is a value to distributing PV generation throughout the utility distribution system. The breakeven cost for a PV system in APS' best location is $3.44/watt, in 1996 dollars. Feeders which meet all the criteria and which will be eligible for full benefits are relatively rare. However, a PV system will usually have more value if it is distributed rather than installed at a central station site

  14. Preferred supplier programs for consulting services: An exploratory study of German client companies

    NARCIS (Netherlands)

    Sieweke, J.; Birkner, Stephanie; Mohe, Michael

    2012-01-01

    Research has recently provided evidence that at least some companies have involved purchasing departments in buying professional services such as management consulting services. Some departments have established preferred supplier programs (PSPs) for consulting services, i.e., programs for

  15. An overview of training and technical communication of Chinese representative nuclear power engineering company of EPC mode

    International Nuclear Information System (INIS)

    Qi Ting; Zhang Xiangyu

    2015-01-01

    After the Fukushima severe accident, nuclear power development has been in stagnation in all over the world. The Chinese nuclear industry has a slowdown on new NPP construction. As a result, high level technique on safety and effective communication are required. For nuclear power engineering company with EPC mode, high quality on training and technical communication is the principal investment in order to achieve better service on engineering design, environmental impact assessment, environmental engineering design, and equipment supervision and so on. EPC mode requires wide range knowledge on almost every field related to nuclear on nuclear power engineering. In this paper, the author investigated the case of the only nuclear power engineering EPC company (CNPE) in China and present an overview on its training and technical communication both domestic and abroad. Basically, there are 4 main branches of training. The internal training focuses on specifically task (both management and technique), such as HSE training, QC training and quality and safety training. Long term education in the university is organized by cooperated mechanism. Code and platform training is partly carried out by international organization or company, and the experienced engineers coach makes up the other part. The communication is a large part since the EPC mode needs the information and requirements from the NPP entity, authority, and the other institutes, international organizations (like IAEA, NINE, IRSN, OECD, NRC and CEA etc.) and sometimes the public. The overview of the training and communication of the EPC company prevails the outline of its advantage on domestic communication and disadvantage on international technical communication. The paper can be a tool on the soft strength construction of company under EPC mode to broaden its business like consultation and training. Some advice is given by the author on the consultation and global communication in the future. (author)

  16. ITER diagnostics ex-vessel engineering services

    Energy Technology Data Exchange (ETDEWEB)

    Arumugam, A.P., E-mail: arun.prakash@iter.org; Walker, C.I.; Andrew, P.; Barnsley, R.; Beltran, D.; Bertalot, L.; Dammann, A.; Direz, M.F.; Drevon, J.M.; Encheva, A.; Giacomin, T.; Hourtoule, J.; Kuehn, I.; Lanza, R.; Levesy, B.; Maquet, P.; Patel, K.M.; Patisson, L.; Pitcher, C.S.; Portales, M.; and others

    2013-10-15

    Highlights: • This paper describes about the ITER diagnostics ex-vessel engineering services. • It describes various diagnostics systems, its location and its environment. • Diagnostics interfaces with other services such as the buildings, HVAC, electrical services, cooling water, vacuum, liquid and gas distribution. • All the interfaces with these services are identified and defined. • Buildings services for diagnostics, such as penetrations, local shielding, embedment and temperature control are discussed. -- Abstract: Extensive diagnostics systems will be installed on the ITER machine to provide the measurements necessary to control, evaluate and optimize plasma performance in ITER and to further the understanding of plasma physics. These include measurements of temperature, density, impurity concentration, and particle and energy confinement times. ITER diagnostic systems extend from the center of the Tokamak to the various diagnostic areas, where they are controlled and acquired data is processed. This mainly includes the areas such as ports, port cells, gallery, diagnostics enclosures and cubicle areas. The diagnostics port plugs encloses the front end of the diagnostic systems and the diagnostics building houses the diagnostics equipment, instrumentation and control cubicles. There are several systems providing services to diagnostics. These mainly include ITER buildings, electrical power services, cooling water services, Heating Ventilation and Air Conditioning (HVAC), vacuum services, liquid and gas distribution services, cable engineering, de-tritiation systems, control cubicles, etc. Requirements of these service systems have to be defined, even though many of the diagnostics are at an early stage of development. It is a real challenge to define and to design diagnostics systems considering the constraints imposed by these service systems. This paper summarizes the provision of these services to the individual diagnostics and diagnostics areas

  17. ITER diagnostics ex-vessel engineering services

    International Nuclear Information System (INIS)

    Arumugam, A.P.; Walker, C.I.; Andrew, P.; Barnsley, R.; Beltran, D.; Bertalot, L.; Dammann, A.; Direz, M.F.; Drevon, J.M.; Encheva, A.; Giacomin, T.; Hourtoule, J.; Kuehn, I.; Lanza, R.; Levesy, B.; Maquet, P.; Patel, K.M.; Patisson, L.; Pitcher, C.S.; Portales, M.

    2013-01-01

    Highlights: • This paper describes about the ITER diagnostics ex-vessel engineering services. • It describes various diagnostics systems, its location and its environment. • Diagnostics interfaces with other services such as the buildings, HVAC, electrical services, cooling water, vacuum, liquid and gas distribution. • All the interfaces with these services are identified and defined. • Buildings services for diagnostics, such as penetrations, local shielding, embedment and temperature control are discussed. -- Abstract: Extensive diagnostics systems will be installed on the ITER machine to provide the measurements necessary to control, evaluate and optimize plasma performance in ITER and to further the understanding of plasma physics. These include measurements of temperature, density, impurity concentration, and particle and energy confinement times. ITER diagnostic systems extend from the center of the Tokamak to the various diagnostic areas, where they are controlled and acquired data is processed. This mainly includes the areas such as ports, port cells, gallery, diagnostics enclosures and cubicle areas. The diagnostics port plugs encloses the front end of the diagnostic systems and the diagnostics building houses the diagnostics equipment, instrumentation and control cubicles. There are several systems providing services to diagnostics. These mainly include ITER buildings, electrical power services, cooling water services, Heating Ventilation and Air Conditioning (HVAC), vacuum services, liquid and gas distribution services, cable engineering, de-tritiation systems, control cubicles, etc. Requirements of these service systems have to be defined, even though many of the diagnostics are at an early stage of development. It is a real challenge to define and to design diagnostics systems considering the constraints imposed by these service systems. This paper summarizes the provision of these services to the individual diagnostics and diagnostics areas

  18. Supply chain management as the company engine in automotive manufacturing

    OpenAIRE

    Ferriols Martínez, Francisco José; Mula, Josefa; Díaz-Madroñero Boluda, Francisco Manuel

    2013-01-01

    ©2013 International Federation of Automatic Control (IFAC). Originally published in IFAC-PapersOnLine (www.ifac-papersonline.net) The objective of this paper is to define how to create a supply chain management (SCM) organizational structure with roles and responsibilities in a multinational company with a big part of the supply chain inside of the company. SCM means having under control the complete supply chain to decide the global optimal instead of summing up the optimal of each node i...

  19. Can Knowledge Management Become Global? - Consulting Engineering Companies in the Knowledge Economy

    DEFF Research Database (Denmark)

    Koch, Christian

    2004-01-01

    The paper presents different strategies for consulting engineering companies in the emergent global economy. It is a common assumption that players can obtain market gain through cross border mergers, acquisitions, or strategic alliances in synchronisation with internal organisation. Many big...

  20. Self-managing teams in manufacturing companies: implications for the engineering function

    NARCIS (Netherlands)

    Leede, de Jan; Stoker, Janka

    Reports on an explanatory multiple case-study of companies with self-managing teams. Reasons for introducing self-managing teams; Cooperation between self-managing teams and engineering development; Conclusion.

  1. Corporate Services | College of Engineering & Applied Science

    Science.gov (United States)

    Electrical Engineering Instructional Laboratories Student Resources Industrial & Manufacturing Engineering Industrial & Manufacturing Engineering Academic Programs Industrial & Manufacturing Engineering Major Industrial & Manufacturing Engineering Minor Industrial & Manufacturing Engineering

  2. Strategic analysis of companies offering technology services to farmers for mobile applications media

    Directory of Open Access Journals (Sweden)

    Rodrigo da Silva Riquena

    2016-03-01

    Full Text Available The use of smart-phones and tablets is increasing the farming community before these fact companies that offer products and services to this sector are mobilizing to be active in this new reality. However, companies that operate in the rural market, not only have the aim of helping farmers in providing services through mobile technology applications, it was necessary to identify the strategic performance of these companies as a market opportunity in selling their products in the agricultural sector. Therefore, this article aimed to identify the strategic planning of technology companies to provide services through applications to farmers. The methodological approach used is a qualitative approach with the exploratory and descriptive aim of the use of content analysis of the websites of those companies studied. This study concluded that companies by offering technology services to farmers, use these services strategically to your advantage without the knowledge of the real needs of farmers.

  3. Engineering Changes During the Service Phase

    DEFF Research Database (Denmark)

    Vianello, Giovanna; Ahmed, Saeema

    2008-01-01

    This paper focuses upon understanding the characteristics of engineering changes, in particular changes that emerge during the service phase of complex products, and on how these changes can be related to the product development process. For this purpose, a set of engineering change reports from...... an aerospace engine has been analyzed and the findings have been compared with change documentation from drilling machinery for the oil industry. These findings give insights into which phases of the design process should be modified in order to reduce the number of change requests from the service phase...... and to enable designers to efficiently answer the unavoidable change requests. This can be used to improve the product development process in order to take into account the factors leading to changes....

  4. Advances in through-life engineering services

    CERN Document Server

    Roy, Rajkumar; Shaw, Andy

    2017-01-01

    This edited book offers further advances, new perspectives, and developments from world leaders in the field of through-life engineering services (TES). It builds up on the earlier book by the same authors entitled: “Through-life Engineering Services: Motivation, Theory and Practice.” This compendium introduces and discusses further, the developments in workshop-based and 'in situ' maintenance and support of high-value engineering products, as well as the application of drone technology for autonomous and self-healing product support. The links between ‘integrated planning’ and planned obsolescence, risk and cost modelling are also examined. The role of data, information, and knowledge management relative to component and system degradation and failure is also presented. This is supported by consideration of the effects upon the maintenance and support decision by the presence of 'No Fault Found' error signals within system data. Further to this the role of diagnostics and prognostics is also discusse...

  5. Local and regional energy companies offering energy services: Key activities and implications for the business model

    International Nuclear Information System (INIS)

    Kindström, Daniel; Ottosson, Mikael

    2016-01-01

    Highlights: • Many companies providing energy services are experiencing difficulties. • This research identifies key activities for the provision of energy services. • Findings are aggregated to the business-model level providing managerial insights. • This research identifies two different business model innovation paths. • Energy companies may need to renew parts of, or the entire, business model. - Abstract: Energy services play a key role in increasing energy efficiency in the industry. The key actors in these services are the local and regional energy companies that are increasingly implementing energy services as part of their market offering and developing service portfolios. Although expectations for energy services have been high, progress has so far been limited, and many companies offering energy services, including energy companies, are experiencing difficulties in implementing energy services and providing them to the market. Overall, this research examines what is needed for local and regional energy companies to successfully implement energy services (and consequently provide them to the market). In doing this, a two-stage process is used: first, we identify key activities for the successful implementation of energy services, and second, we aggregate the findings to the business model level. This research demonstrates that to succeed in implementing energy services, an energy company may need to renew parts or all of its existing product-based business model, formulate a new business model, or develop coexisting multiple business models. By discussing two distinct business model innovation processes, this research demonstrates that there can be different paths to success.

  6. STRENGTHENING COMPANY IMAGE IN SERVICE SECTOR BY IMPROVING RELATIONAL CAPITAL

    Directory of Open Access Journals (Sweden)

    Jamila Jaganjac

    2016-11-01

    Full Text Available This paper aims to contribute to the theoretical model of managing intellectual capital with an emphasis on the relational capital. Relational capital is especially relevant in the service sector, where differentiation is mostly based on non-price competition. Development of relational capital which strengthens the image through satisfaction of internal and external users encourages innovation and allows each process to be enriched with new knowledge. To illustrate this concept, the paper presents an empirical study of the participants of international students’ conference, coming from nine faculties from Bosnia and Herzegovina, Serbia and Croatia. Paper intends to define the steps to follow in developing a model of relational capital management at universities, taking in consideration the interaction between students' needs, defined through five levels and relationships with higher education institutions. The aim of research is also to encourage innovative processes in Bosnia and Herzegovina and region, which are not always needed to be directly connected to curricular activities, but are derived from them. The results indicate the motives and motivation of both students and professors at fifth level of interaction. It also presents possible ways to expand cooperation in the fifth stage of interaction between students and higher education institutions. As the image of the company and its employees and clients is interconnected, this research points to elements that can be improved in further interaction, in order to achieve effects on each side.

  7. Service with a smile : service companies are enjoying unconventional gas boom

    International Nuclear Information System (INIS)

    Lunan, D.

    2005-01-01

    This article presented financial information from Calgary Brokerage House Peters and Co. Ltd. relating to the growth of unconventional gas production in Canada. The long-lived, stable and low-decline resource is expected to offset some of the rapid reservoir decline many producers are experiencing in conventional operations. However, it is anticipated that service companies involved in well drilling, well stimulation and infrastructure needs of the unconventional gas sector will become more profitable than the operations. In an expansive research paper published late last year, the brokerage house also noted that 2004 marked the transition year for coalbed methane (CBM), as the concept moved from experimental to an increasingly important source of natural gas production. It was suggested that CBM activity could represent the biggest growth opportunity for the Canadian oil-field service sector. Companies using newer generations of coiled tubing drilling units were expected to have the greatest success, as the units are extremely agile and can often drill more than one well a day. A review of service companies was presented, with details of financial activities, including revenues, stock market information and economic forecasts. 4 figs

  8. 76 FR 64291 - Airworthiness Directives; General Electric Company (GE) Turbofan Engines

    Science.gov (United States)

    2011-10-18

    ... shop visit, but not later than 5,500 cycles-in-service (CIS) since the last engine shop visit where the... next engine shop visit, but not later than 5,500 cycles-in- service (CIS) since the last engine shop... than a ``CORRECT FLOW'' packing using paragraph 3.A.(1).(b) of the Accomplishment Instructions of SB No...

  9. Towards Trust Engineering for Opportunistic Cloud Services

    DEFF Research Database (Denmark)

    Kuada, Eric

    2014-01-01

    The systematic review methodology has been employed to review trust related studies in cloud computing. It was observed that trusted computing technologies and reputation based approaches are the main approaches to trust engineering in cloud computing. Also, trusted third party approaches...... and the deployment model play a significant role in enhancing trust between service providers and consumers. It was observed that the concept of trust is used loosely without any formal specification in cloud computing discussions and trust engineering in general. As a first step towards addressing this problem, we...... have contextualized the formal trust specification in multi-agent environments for cloud computing....

  10. 18 CFR 367.24 - Construction and service contracts for other companies.

    Science.gov (United States)

    2010-04-01

    ... classification of expenditures relating to projects that will meet the accounting requirements of the company for... companies. (a) Expenditures made in the performance of construction or service contracts, under which the..., construction payrolls, outside services, and other expenses which are directly attributable to the performance...

  11. 29 CFR 4.119 - Contracts for services of communications companies.

    Science.gov (United States)

    2010-07-01

    ... Application of the McNamara-O'Hara Service Contract Act Specific Exclusions § 4.119 Contracts for services of communications companies. The Act, in paragraph (4) of section 7, exempts from its provisions “any contract for... Communications Act of 1934.” This exemption is applicable to contracts with such companies for communication...

  12. 76 FR 44323 - National Grid Transmission Services Corporation; Bangor Hydro Electric Company; Notice of...

    Science.gov (United States)

    2011-07-25

    ... DEPARTMENT OF ENERGY Federal Energy Regulatory Commission [Docket No. EL11-49-000] National Grid Transmission Services Corporation; Bangor Hydro Electric Company; Notice of Petition for Declaratory Order Take..., 18 CFR 385.207, National Grid Transmission Services Corporation and Bangor Hydro Electric Company...

  13. 18 CFR 367.1080 - Account 108, Accumulated provision for depreciation of service company property.

    Science.gov (United States)

    2010-04-01

    ..., Accumulated provision for depreciation of service company property. 367.1080 Section 367.1080 Conservation of... Account 108, Accumulated provision for depreciation of service company property. (a) This account must be credited with the following: (1) Amounts charged to account 403, Depreciation expense (§ 367.4030), or to...

  14. 75 FR 22772 - Cargill Power Markets, LLC, Complainant v. Public Service Company of New Mexico, Respondent...

    Science.gov (United States)

    2010-04-30

    ... Markets, LLC, Complainant v. Public Service Company of New Mexico, Respondent; Notice of Complaint April... of the Federal Power Act (FPA), 16 U.S.C. 824e (2006), Cargill Power Markets, LLC (Complainant) filed a formal complaint against Public Service Company of New Mexico (Respondent) alleging that...

  15. Graduate Student in Engineering, Hoped by Owners of Medium-and Small-Sized Companies

    Science.gov (United States)

    Kida, Yoshihiro

    Medium-and small-sized companies have held up Japanese technologies which situated top level in the world as far. However, for the technologies of medium-and small-sized companies to keep the top-level in the 21 centuries, researchers and engineers are demand to have high technologies. Those engineers are hoped for to have not only “knowledge”, but also “creativity, feeling and experience”. Therefore, in order to create such professional engineers, educational institute must have a function by which a practical training and education can be conducted.

  16. HIGH SERVE '90 - nuclear engineering services

    International Nuclear Information System (INIS)

    Bauer, K.G.

    1991-01-01

    Nuclear engineering services do not start only with maintenance or repair, but already with the early detection of imminent problems long before they become problems. Services concerning the decommissioning of plants also belong to it. A selection of the extraordinary services rendered nowadays is presented in more than 20 papers in this booklet. These papers may roughly be divided into three groups of subjects: monitoring and operational management; maintenance, repair and improvements; radioactive waste treatment and management. The first group of subjects, in particular, covers papers dealing with early detection, monitoring and diagnosing systems, using highly advanced hard- and software technologies. Modernization of instrumentation and control systems and exchange of process computer systems is another task this service has to accomplish. Process computers of the past have developed into high performance process information systems. (orig./DG) [de

  17. Services performed by an engineering consultant

    International Nuclear Information System (INIS)

    Seyffert, L.

    1984-01-01

    In the near future, services for the nuclear power plants in operation will become particularly important. Already at the present stage, engineering firms contribute to the planning of revisions and repair work, to the design, procurement and project management of new components and subsystems, respectively; they delegate supporting engineering personnel for the execution of in-plant measures, create special EDP software, develop quality assurance systems and work on quality control. This enumeration presents a rough outline of the field of activities, although it is far from complete. Also, the lines are drawn rather artibrarily, leaving out, for instance, the extensive activities in the fields of waste management and fuel management. These are main activities of specialized engineering firms which will be the subject of a future report. (orig.) [de

  18. Aspects Concerning the Adoption Cloud Computing Services by Companies

    OpenAIRE

    Narcisa Isaila

    2013-01-01

    Companies' need to streamline their costs, especially in the current crisis, has led to the search for solutions to reduce the expenses with specialized personnel, licenses purchase, investment in equipment, amortization of these costs and other expenses related to their maintenance. The complex informatics systems, often expensive, especially SMEs, are desired as possible investment in the future. One solution may be the adoption "cloud computing" technology and the companies will pay only t...

  19. The Company Approach to Software Engineering Project Courses

    Science.gov (United States)

    Broman, D.; Sandahl, K.; Abu Baker, M.

    2012-01-01

    Teaching larger software engineering project courses at the end of a computing curriculum is a way for students to learn some aspects of real-world jobs in industry. Such courses, often referred to as capstone courses, are effective for learning how to apply the skills they have acquired in, for example, design, test, and configuration management.…

  20. T-Minus engineering : A company in rocketry

    NARCIS (Netherlands)

    Olthof, H.; Uitendaal, M.

    2013-01-01

    The idea started when a group of students from Delft Aerospace Rocket Engineering were sitting at the breakfast table of the Esrange launch base canteen, in the far north of Sweden. It was the day after the successful launch of the self-built Stratos rocket, that broke the European altitude record

  1. Social Customer Relationship Management: Proposal for SCRM for an IT Services Company

    OpenAIRE

    Das, Malay

    2012-01-01

    This research paper explores the advances in the area of Social Customer Relationship Management (SCRM) and selectively applies the best practices to the case company, an IT services company based in Finland. An IT services company, being B2B by nature, has its unique needs and constraints as far as CRM is concerned and distinctly different require-ments when Social aspects are involved. The paper attempts to propose a workable oper-ating model to the case company, which already has a CRM sys...

  2. 75 FR 49526 - Halliburton Company, Duncan Mfg., Including On-Site Leased Workers from Express Personnel...

    Science.gov (United States)

    2010-08-13

    ... Company, Duncan Mfg., Including On-Site Leased Workers from Express Personnel, Clayton Personnel Service, and Manpower Planning, Duncan, OK; Halliburton Company, Technology and Engineering Division, Finance... Halliburton Company, Technology and Engineering Division, and Finance and Administration Division, Duncan...

  3. Innovations of Engineering Company and Competitiveness in the Mining Equipment Market

    Directory of Open Access Journals (Sweden)

    Pogrebnoi Vladislav

    2017-01-01

    Full Text Available The article deals with issues related to the development of innovative projects by engineering companies and effective marketing policy as a factor of increasing their competitiveness in the mining equipment market. The paper presents the results of the development of innovative technology in the segment of extensible belt conveyors. The necessity of marketing the innovative project is proved by the example of the development of technology for the production of the motor-drum of a belt conveyor with an adjustable drive on continuous current magnets by the engineering company “Transport-Electroprivod” (LLC. The authors consider the effective marketing strategy of an engineering company as an attractor of increasing demand for innovation and competitiveness in the mining equipment market. The methods of marketing promotion and promotion of innovations are considered within the framework of the ecosystem concept of J. Moore.

  4. THE ROLE OF ACCOUNTING ENGINEERING IN SHAPING THE BALANCE POLICY OF A COMPANY

    Directory of Open Access Journals (Sweden)

    Leszek Michalczyk

    2013-02-01

    Full Text Available The issue discussed in the present paper is associated with a theoretical view of accounting engineering in which it is perceived as covering activities based on the use of variant solutions permitted by Polish balance sheet law. These possibilities are defined as the accounting policy of a given company. Keeping the accounts of a business enterprise in accordance with the accounting engineering paradigm requires a full use of codified variant accounting. The accounting policy of a company should, in these respects, be characterized by entries which are the least precise and the most facultative. The view of accounting assumed in the present article sees it as an auxiliary science for management and organizational studies. In this respect, it is also synonymous with recognizing accounting engineering as a paradigm of company management.

  5. Innovations of Engineering Company and Competitiveness in the Mining Equipment Market

    Science.gov (United States)

    Pogrebnoi, Vladislav; Samorodova, Lyudmila; Shut'ko, Larisa; Yakunina, Yulia; Lyubimov, Oleg

    2017-11-01

    The article deals with issues related to the development of innovative projects by engineering companies and effective marketing policy as a factor of increasing their competitiveness in the mining equipment market. The paper presents the results of the development of innovative technology in the segment of extensible belt conveyors. The necessity of marketing the innovative project is proved by the example of the development of technology for the production of the motor-drum of a belt conveyor with an adjustable drive on continuous current magnets by the engineering company "Transport-Electroprivod" (LLC). The authors consider the effective marketing strategy of an engineering company as an attractor of increasing demand for innovation and competitiveness in the mining equipment market. The methods of marketing promotion and promotion of innovations are considered within the framework of the ecosystem concept of J. Moore.

  6. Concurrent engineering and product models in seafood companies

    DEFF Research Database (Denmark)

    Jonsdottir, Stella; Vesterager, Johan; Børresen, Torger

    1998-01-01

    Concurrent Engineering (CE) can provide an improved approach to product development for extending the lines of seafood products. Information technology (IT) support tools based on product models can provide an integrated and simultaneous approach for specifying new recipes. The seafood industry can...... benefit from the CE approach which can support product developers to provide concurrent specifications for raw materials, ingredients, packaging, and production methods. The approach involves the use of product models from which line extensions are more easily generated than by use of customary stepwise...

  7. How to Scope a Product Configuration Project in an Engineering Company

    DEFF Research Database (Denmark)

    Shafiee, Sara; Hvam, Lars; Bonev, Martin

    2014-01-01

    When implementing a product configuration system in a company making complex and highly engineered products, many decisions need to be made in the early phases of the project. This article presents a framework for supporting the initial scoping process and discusses experiences from applying...... the framework in an engineering company. The framework covers a number of topics, such as identifying the users of the configuration system, prioritizing the user requirements, defining the input and output, and the overall functionality of the configuration system. Furthermore, the scoping process considers...

  8. Tapping the Value Potential of Extended Asset Services - Experiences from Finnish Companies

    Science.gov (United States)

    Kortelainen, Helena; Hanski, Jyri; Valkokari, Pasi; Ahonen, Toni

    2017-09-01

    Recent developments in information technology and business models enable a wide variety of new services for companies looking for growth in services. Currently, manufacturing companies have been actively developing and providing novel asset based services such as condition monitoring and remote control. However, there is still untapped potential in extending the service delivery to the long-term co-operative development of physical assets over the whole lifecycle. Close collaboration with the end-customer and other stakeholders is needed in order to understand the value generation options. In this paper, we assess some of the asset services manufacturing companies are currently developing. The descriptions of the asset services are based on the results of an industrial workshop in which the companies presented their service development plans. The service propositions are compared with the Total Cost of Ownership and the closed loop life cycle frameworks. Based on the comparison, gaps that indicate potential for extended asset service concepts are recognised. In conclusion, we argue that the manufacturing companies do not recognise the whole potential for asset based services and for optimizing the performance of the end customers' processes.

  9. A Proposal of Logistic Services Innovation Strategy for a Mining Company

    OpenAIRE

    Felisa Margarita Cordova; Claudia Durán; Juan Sepúlveda; Alfredo Fernández; Mauricio Rojas

    2012-01-01

    A logistic service innovation strategy for a mining company and their key suppliers is presented, using the win-win concept with the objective of improve its position, policies, strategic objectives and relationships between companies. The strategy allows increasing the business profitability, to diminish the operational costs and the times of negotiation and learning. The chain value of the productive process is analyzed and also the business strategies of each company in order to identify t...

  10. Introducing E-Learning in a Norwegian Service Company with Participatory Design and Evolutionary Prototyping Techniques

    OpenAIRE

    Mørch , Anders I.; Engen , Bård Ketil; Hansen Åsand , Hege-René; Brynhildsen , Camilla; Tødenes , Ida

    2004-01-01

    Over a 2-year period, we have participated in the introduction of e-learning in a Norwegian service company, a gas station division of an oil company. This company has an advanced computer network infrastructure for communication and information sharing, but the primary task of the employees is serving customers. We identify some challenges to introducing e-learning in this kind of environment. A primary emphasis has been on using participatory design techniques during the planning stages and...

  11. Influence of TQM Practices and Service Innovation Types on Performances of the IT Romanian Companies

    Directory of Open Access Journals (Sweden)

    Mateescu Mihaela

    2017-01-01

    Full Text Available This paper presents a mathematical model intended to investigate the influence of TQM andservice innovation types on service companies performance. The company performance is regardedas the model output and is built out of the financial performance and the non-financialperformance. The two performances are generating competitive advantage. The estimated non–financial performances are represented by the quality performance and the innovativeperformance. The data used to build the model were taken from the IT Romanian companies.

  12. Performance concept through a Service-Dominant Logic in Tunisian manufacturing companies

    Directory of Open Access Journals (Sweden)

    Nejla Kerfai

    2016-06-01

    Full Text Available The purpose of this research is to discuss the meaning and the aims of transitions to Service-Dominant Logic (SDL concept especially in Tunisian manufacturing companies. It also aims to observe the performance perception, measurement and practices by these manufacturing companies. A literature review revealed that SDL share some ideas with other concepts such as corporate social responsibility, resource based view and product service system. Therefore a conceptual model of the transition to SDL in manufacturing companies was proposed. Then an interview-based study was employed to explore the extent of the SDL as well as the performance perception measurement and practices in the Tunisian manufacturing companies. An interview guideline was developed and used in the interviews across some of Tunisian companies. A qualitative data analysis revealed that the studied Tunisian manufacturing companies consider the performance as the combination of Quality-Cost-Time, they uses mostly technical and quality indicators and give importance to practices concerning quality management. The presented results are limited by the low response rate and the small sample size. Since the respondents belong to manufacturing companies, the research results could be only indicative of this type of companies. This research is an attempt to explore the service transitions that many manufacturing companies seek to undertake in order to contribute in the development of manufacturing companies’ networks to provide grounds to be more competitive and preferment.

  13. OCETA: services for environmental companies an technology developers

    Energy Technology Data Exchange (ETDEWEB)

    Buckley, A.; Ozdemir, B. [Ontario Centre for Environmental Technology Advancement, Toronto, ON (Canada)

    1995-12-31

    Services provided by OCETA (Ontario Centre for Environmental Technology Advancement) to Ontario-based developers of environmental technologies, were described. While OCETA is not a granting agency, it is prepared to provide seed funding, in combination with private and government funding for client projects, and is committed to sharing risks and rewards for successful commercialization. The agency is also in a position to provide technology services at agreed discounts and to maximize in-kind contributions in order to extend project funding. Other services that the agency is equipped to provide, are described. These include information services, technology demonstration and assessment, business services, funding identification and sourcing, marketing, partnerships, and export market development.

  14. Service procurement in manufacturing companies: results of three embedded case studies

    NARCIS (Netherlands)

    Valk, van der W.

    2008-01-01

    An increasing part of companies' purchasing expenditures is being spent on (business) services. At the same time, the interactive character of business services has so far largely been neglected in purchasing and supply management studies. The success of a service purchase is however established

  15. Sourcing strategies for services that become part of the buying company's value proposition

    NARCIS (Netherlands)

    Valk, van der W.; Weele, van A.J.; Jahns, C.; Hartmann, E.

    2009-01-01

    Organisations are increasingly buying services that become part of their value proposition to their customers. At the same time, business services traditionally are sourced and contracted for in a traditional way. We study the single case of buying cleaning services by a Train Maintenance Company

  16. 75 FR 52045 - Arizona Public Service Company, Palo Verde Nuclear Generating Station, Unit 3; Environmental...

    Science.gov (United States)

    2010-08-24

    ... Company, Palo Verde Nuclear Generating Station, Unit 3; Environmental Assessment and Finding of No.... NPF-74, issued to Arizona Public Service Company (APS, the licensee), for operation of Palo Verde... Statement for the Palo Verde Nuclear Generating Station, NUREG-0841, dated February 1982. Agencies and...

  17. 77 FR 38796 - Alabama Power Company; Holt Hydroelectric Project; Notice of Revised Restricted Service List for...

    Science.gov (United States)

    2012-06-29

    ... Power Company; Holt Hydroelectric Project; Notice of Revised Restricted Service List for a Programmatic... Hydroelectric Project No. 2203. The programmatic agreement, when executed by the Commission, the Alabama SHPO...

  18. Title V Operating Permit: QEP Field Services Company - Wonsits Valley Compressor Station

    Science.gov (United States)

    Response to public comments and the Title V Operating Permit for the QEP Field Services Company, Wonsits Valley Compressor Station, located on the Uintah and Ouray Indian Reservation in Uintah County, Utah.

  19. Title V Operating Permit: QEP Field Services Company - Coyote Wash Compressor Station

    Science.gov (United States)

    Response to public comments and the Title V Operating Permit for the QEP Field Services Company, Coyote Wash Compressor Station, located on the Uintah and Ouray Indian Reservation in Uintah County, Utah.

  20. Value of big data to finance: observations on an internet credit Service Company in China

    OpenAIRE

    Zhang, Shaofeng; Xiong, Wei; Ni, Wancheng; Li, Xin

    2015-01-01

    Background: his paper presents a case study on 100Credit, an Internet credit service provider in China. 100Credit began as an IT company specializing in e-commerce recommendation before getting into the credit rating business. The company makes use of Big Data on multiple aspects of individuals' online activities to infer their potential credit risk. Methods: Based on 100Credit's business practices, this paper summarizes four aspects related to the value of Big Data in Internet credit service...

  1. Current Size and Remaining Market Potential of the U.S. Energy Service Company Industry

    Energy Technology Data Exchange (ETDEWEB)

    Stuart, Elizabeth [Ernest Orlando Lawrence Berkeley National Laboratory (LBNL), Berkeley, CA (United States); Larsen, Peter H. [Ernest Orlando Lawrence Berkeley National Laboratory (LBNL), Berkeley, CA (United States); Goldman, Charles A. [Ernest Orlando Lawrence Berkeley National Laboratory (LBNL), Berkeley, CA (United States); Gilligan, Donald [Ernest Orlando Lawrence Berkeley National Laboratory (LBNL), Berkeley, CA (United States); National Association of Energy Services Companies

    2013-06-27

    In this study, we analyze the market size, growth projections and industry trends in the U.S. ESCO industry, drawing on information from interviews with ESCO executives conducted in late 2012. We define ESCOs as energy service companies for whom performance -based contracting is a key business activity; 45 companies met our definition of an ESCO. We were able to interview 35 of these companies, which represents ~78% response rate. The non-respondent ESCOs were small companies in terms of revenue, representing about 2% of industry revenues.

  2. Engineering Technology Showcase to feature high-tech products from 18 companies

    OpenAIRE

    Gilbert, Karen

    2007-01-01

    The Student Technology Council (STC) at Virginia Tech is sponsoring an Engineering Technology Showcase on Tuesday, March 27. In addition to providing a platform for technology companies to show off their most recent innovations, technology presentations will be offered by Virginia Tech faculty and staff on topics ranging from a virtual greenhouse to the System X supercomputer.

  3. The Impact of Enterprise Crowdsourcing on Company Innovation Culture : The case of an engineering consultancy

    DEFF Research Database (Denmark)

    Scupola, Ada; Nicolajsen, Hanne Westh

    2014-01-01

    In this article we investigate how enterprise crowdsourcing can be used to change the innovation culture in a consultancy company by conducting an empirical investigation in a large engineering consultancy. The analysis shows that enterprise crowdsourcing has created a new and different awareness...

  4. Scoping a Product Configuration Project for Engineer-to-Order Companies

    DEFF Research Database (Denmark)

    Shafiee, Sara; Hvam, Lars; Bonev, Martin

    2014-01-01

    When implementing a product configuration system in a company making complex and highly engineered products, many decisions need to be made in the early phases of the project. This article presents a framework for supporting the initial scoping process and discusses experiences from applying...

  5. Strategies for the Cooperation of Educational Institutions and Companies in Mechanical Engineering

    Science.gov (United States)

    Kettunen, Juha

    2006-01-01

    Purpose: The purpose of this study is to analyse the strategic planning of the Centre for Mechanical Engineering, which is a joint venture of educational institutions and companies in Southwest Finland. Design/methodology/approach: The paper presents the strategies of focus and cost efficiency and how the selected strategies can be adjusted…

  6. A proposed model for assessing service quality in small machining and industrial maintenance companies

    Directory of Open Access Journals (Sweden)

    Morvam dos Santos Netto

    2014-11-01

    Full Text Available Machining and industrial maintenance services include repair (corrective maintenance of equipments, activities involving the assembly-disassembly of equipments, fault diagnosis, machining operations, forming operations, welding processes, assembly and test of equipments. This article proposes a model for assessing the quality of services provided by small machining and industrial maintenance companies, since there is a gap in the literature regarding this issue and because the importance of small service companies in socio-economic development of the country. The model is an adaptation of the SERVQUAL instrument and the criteria determining the quality of services are designed according to the service cycle of a typical small machining and industrial maintenance company. In this sense, the Moments of Truth have been considered in the preparation of two separate questionnaires. The first questionnaire contains 24 statements that reflect the expectations of customers, and the second one contains 24 statements that measure perceptions of service performance. An additional item was included in each questionnaire to assess, respectively, the overall expectation about the services and the overall company performance. Therefore, it is a model that considers the interfaces of the client/supplier relationship, the peculiarities of the machining and industrial maintenance service sector and the company size.

  7. CONTENT MARKETING – THE CONCEPT OF ALTERNAIVE FORM OF MARKETING ON EXAMPLE OF COURIER SERVICE COMPANIES

    Directory of Open Access Journals (Sweden)

    Katarzyna TUROŃ

    2015-06-01

    Full Text Available In the thesis there was presented one of alternative form of marketing – content marketing. The concept was related to examples available on market and analyzed on courier companies services. There were presented methods of using content marketing to B2C areaby selected foreign courier companies. It was also mentioned about form of using content marketing to B2B area. Then were shown benefits and risks of content marketing. Finally,the concept of content marketing was related also to Polish courier service companies.

  8. Computerized system for hospital engineering service management

    International Nuclear Information System (INIS)

    Centeno, C A; Gonzalez, E A; Cagnolo, F J; Olmos, C E

    2007-01-01

    When a Hospital Engineering Service (HES) is implemented within a health care environment, the idea is to improve service conditions and costs as well as to provide timely responses to equipment preventive maintenance and infrastructure requirements. An HES must, within the shortest possible period of time, meet the above requirements at the cost necessary to provide the service quality sought. In many cases there is a lack of minimal materials and staff who are qualified to attain the objectives that have been set. Therefore, external assistance becomes necessary. In this context, actions are often taken which, because they are not recorded, cannot be assessed in order to evaluate the HES. Since all action taken is appraised from the purely economic point of view, in the final analysis the contributions from staff remain invisible. This situation works against the possibility of quantifying the convenience of possessing an internal HES. The software support system we have developed here is oriented toward providing all the necessary data to address this issue

  9. Engineering Compensations in Web Service Environment

    DEFF Research Database (Denmark)

    Schäfer, Micahel; Dolog, Peter; Nejdl, Wolfgang

    2007-01-01

    Business to business integration has recently been performed by employing Web service environments. Moreover, such environments are being provided by major players on the technology markets. Those environments are based on open specifications for transaction coordination. When a failure in such a......Business to business integration has recently been performed by employing Web service environments. Moreover, such environments are being provided by major players on the technology markets. Those environments are based on open specifications for transaction coordination. When a failure...... in such an environment occurs, a compensation can be initiated to recover from the failure. However, current environments have only limited capabilities for compensations, and are usually based on backward recovery. In this paper, we introduce an engineering approach and an environment to deal with advanced...... compensations based on forward recovery principles. We extend the existing Web service transaction coordination architecture and infrastructure in order to support flexible compensation operations. A contract-based approach is being used, which allows the specification of permitted compensations at runtime. We...

  10. Towards an effective co-operation between companies and occupational safety and health services.

    Science.gov (United States)

    van der Drift, Dorine Willy

    2002-01-01

    In the Dutch Working Conditions Act, every employer is required to organize preventive occupational safety and health services (OSH-Services). The OSH-Services need to have a certification that can be compared with ISO-9000. This article is focused on the question: How can companies and OSH-Services co-operate more effectively to obtain a better OSH management system inside the companies? To answer this question, TNO has developed an approach to support organisations in the health care branch to obtain a better service from their OSH-Service. TNO has chosen to focus on supporting the companies, because of the recognition that the effectiveness of OSH-Services has been found in effects on their customers, the companies. As a result of the research project a stepwise approach with several tools was developed. After the development phase, parts of the approach and the tools were used in several other consultancy projects. Evaluative studies have not been performed yet. However, from the development activities and several consultancy projects some remarkable evaluative findings can be given. The approach can be useful for companies and OSH-Services to make their goals and expectations more explicit. The approach also helps to make the management of companies clear that their own behaviour is relevant to the achievement of their goals in occupational health and safety policy, in addition to the services provided by the OSH-Service and their professionals. The approach cannot fulfil the possible need for qualification of OSH professionals. However, the approach can make the OSH professionals clear in what way they have qualification needs.

  11. Implementation of Statistical Methods and SWOT Analysis for Evaluation of Metal Waste Management in Engineering Company

    Directory of Open Access Journals (Sweden)

    Záhorská Renáta

    2016-12-01

    Full Text Available This paper presents the results of the waste management research in a selected engineering company RIBE Slovakia, k. s., Nitra factory. Within of its manufacturing programme, the mentioned factory uses wide range of the manufacturing technologies (cutting operations, metal cold-forming, thread rolling, metal surface finishing, automatic sorting, metrology, assembly, with the aim to produce the final products – connecting components (fasteners delivered to many industrial fields (agricultural machinery manufacturers, car industry, etc.. There were obtained data characterizing production technologies and the range of manufactured products. The key attention is paid to the classification of waste produced by engineering production and to waste management within the company. Within the research, there were obtained data characterizing the time course of production of various waste types and these data were evaluated by means of statistical method using STATGRAPHICS. Based on the application of SWOT analysis, there is objectively assessed the waste management in the company in terms of strengths and weaknesses, as well as determination of the opportunities and potential threats. Results obtained by the SWOT analysis application have allowed to come to conclusion that the company RIBE Slovakia, k. s., Nitra factory has well organized waste management system. The fact that the waste management system is incorporated into the company management system can be considered as an advantage.

  12. The impact of product configurators on lead times in engineering-oriented companies

    DEFF Research Database (Denmark)

    Haug, Anders; Hvam, Lars; Mortensen, Niels Henrik

    2011-01-01

    This paper presents a study of how the use of product configurators affects business processes of engineering-oriented companies. A literature study shows that only a minor part of product configuration research deals with the effects of product configuration, and that the ones that do are mostly...... vague when reporting the effects of configurator projects. Only six cases were identified, which provide estimates of the actual size of lead time reduction achieved from product configurators. To broaden this knowledge, this paper presents the results of a study of 14 companies concerning the impact...

  13. 75 FR 22681 - Prohibited Service at Savings and Loan Holding Companies

    Science.gov (United States)

    2010-04-29

    ... DEPARTMENT OF THE TREASURY Office of Thrift Supervision Prohibited Service at Savings and Loan... concerning the following information collection: Title of Proposal: Prohibited Service at Savings and Loan... with a savings and loan holding company (SLHC), the SLHC or the individual will need to apply to the...

  14. 77 FR 43071 - MPS Customer Group v. Maine Public Service Company; Notice of Complaint

    Science.gov (United States)

    2012-07-23

    ..., MPS Customer Group (Complainant) filed a formal complaint against Maine Public Service Company (MPS or... document is added to a subscribed docket(s). For assistance with any FERC Online service, please email... DEPARTMENT OF ENERGY Federal Energy Regulatory Commission [Docket No. EL12-84-000] MPS Customer...

  15. 76 FR 13662 - Hewlett Packard Company, Enterprise Business Division, Technical Services America, Global Parts...

    Science.gov (United States)

    2011-03-14

    ... Packard Company, Enterprise Business Division, Technical Services America, Global Parts Supply Chain Group, Including Leased Workers From QFlex, North America Logistics, and UPS, Headquartered in Palo Alto, CA... Business Division, Technical Services America, Global Parts Supply Chain Group, Including Leased Workers...

  16. 76 FR 10394 - Hewlett Packard Company, Enterprise Business Division, Technical Services America, Global Parts...

    Science.gov (United States)

    2011-02-24

    ... Packard Company, Enterprise Business Division, Technical Services America, Global Parts Supply Chain Group, Including Leased Workers From Qflex, North America Logistics, and UPS, Headquartered in Palo Alto, CA... Business Division, Technical Services America, Global Parts Supply Chain Group, Including Leased Workers...

  17. Perm State University HPC-hardware and software services: capabilities for aircraft engine aeroacoustics problems solving

    Science.gov (United States)

    Demenev, A. G.

    2018-02-01

    The present work is devoted to analyze high-performance computing (HPC) infrastructure capabilities for aircraft engine aeroacoustics problems solving at Perm State University. We explore here the ability to develop new computational aeroacoustics methods/solvers for computer-aided engineering (CAE) systems to handle complicated industrial problems of engine noise prediction. Leading aircraft engine engineering company, including “UEC-Aviadvigatel” JSC (our industrial partners in Perm, Russia), require that methods/solvers to optimize geometry of aircraft engine for fan noise reduction. We analysed Perm State University HPC-hardware resources and software services to use efficiently. The performed results demonstrate that Perm State University HPC-infrastructure are mature enough to face out industrial-like problems of development CAE-system with HPC-method and CFD-solvers.

  18. Enabling engineering support for integrated product and service innovation

    OpenAIRE

    Thor, Peter

    2011-01-01

    The increasing need for mobility in society alongside an intensifying concern for sustainability challenges today’s aviation industry. For companies, a Product-Service Systems (PSS) perspective puts emphasis on proving value to customers by offering a combination of hardware and services over an extended life cycle. While opening up the room for innovation, development from an extended life cycle perspective can seem daunting for companies currently focusing on development and sale of physica...

  19. Process of value co-creation and its impact on innovation strategy in service companies

    Directory of Open Access Journals (Sweden)

    Antonia Ruiz-Moreno

    2014-04-01

    Full Text Available Purpose: This article analyzes the factors that influence on the capacity of service firms companies to adapt to changing environment. It analyzes how the critical dimensions of the innovation process influence the gap generated by the difference between the current level of innovation of the company and the level developed by competitors. Design/methodology/approach: Companies were selected from the database Duns and Bradstreet 2000. A sample of companies in Spain in a relatively homogeneous geographic, cultural, legal and political space was chosen. The questionnaire was sent to a total of 200 companies, most of them being large and medium enterprises. Findings and Originality/value: The results show that customer involvement in the innovation process is greater in service firms that have greater innovation gap and are more proactive. Formalization and decentralization present low innovation gap. Limitations: This study is focused on Spanish companies. This work presents the characteristics of a cross-sectional study. Practical implications: In order to better adapt to the environment, firms need to present a greater fit between results on innovation and customer expectations. Therefore, it is very important to accurately detect user needs throughout the innovation process. Originality/value: Our results provide guidance in decisions that are deliberate and which may affect the degree of proactivity of innovation in services. We have advanced in the implications of customer participation in business results. Keywords: Innovation gap, customer participation, decentralization, formalization, service firms.

  20. Marketing health services: the engineering of satisfaction.

    Science.gov (United States)

    MacStravic, R S

    1984-12-01

    Service marketing is the engineering of satisfaction, and the key to success is to identify and influence potential customers' expectations and then to fulfill those expectations. Patient satisfaction largely determines both a program's revenues and expenditures and the effectiveness of care received by patients. A program's ability to satisfy patients rests upon three basic elements: research, design, and communication. Research should be on two levels. The first is basic market assessment and analysis, and should reveal overall market potential by focusing on consumers' expectations, unmet needs, and level of satisfaction. From this stage of research, the organization should be able to identify current programs that are secure and stable, those which have significant growth potential, those which are threatened by competition, and those which have little future. This research also should indicate the potential for new programs and for new markets for existing programs. The second level of research focuses on a specific program (whether current or proposed) and is the basis for program design. The organization can tailor the program to consumers' expectations in everything from services provided to price of parking and other amenities. Research also provides a basis for communications. Not only can communications influence a potential customer to try a provider, but also care providers can use communications during and after the service experience to reinforce what might have been a casual decision. Ideally, all communication that occurs between patients and providers should serve marketing as well as diagnostic and therapeutic purposes. It can shape patients' expectations, reinforce satisfaction when those expectations have been fulfilled, and convey the provider's caring and concern.

  1. A Proposal of Logistic Services Innovation Strategy for a Mining Company

    Directory of Open Access Journals (Sweden)

    Felisa Margarita Cordova

    2012-03-01

    Full Text Available A logistic service innovation strategy for a mining company and their key suppliers is presented, using the win-win concept with the objective of improve its position, policies, strategic objectives and relationships between companies. The strategy allows increasing the business profitability, to diminish the operational costs and the times of negotiation and learning. The chain value of the productive process is analyzed and also the business strategies of each company in order to identify the key factors involved in the strategic alliance. Contracts negotiation between the company and its suppliers is examined by SWOT analysis, Pareto´s ABC tool and expert knowledge of the process. The strategy is applied to a mining company and its key suppliers working in the modality of strategic long term alliances.

  2. MARKETING STRATEGY DEVELOPMENT FOR A COMPANIES PROVIDING SPECIAL EQUIPMENT SERVICES IN NOVOSIBIRSK REGION

    Directory of Open Access Journals (Sweden)

    Isaeva N. A.

    2014-12-01

    Full Text Available In Russia some companies didn’t have a marketing strategy yet, but marketing is very important part of company management. In the case of the absence of the marketing strategy, a director risks to fill the storage by goods with no demand, or to try to do some useless services, to encounter with unknown competing goods, or to reduce some successful operations. In the article was developed methodic techniques and economic-mathematical models for creating the marketing strategy for companies providing special equipment service in Novosibirsk region. Using the proposed models and methods was created marketing strategy for «TC Athena» with regard to the sphere of activity of the company.

  3. Career Services | College of Engineering & Applied Science

    Science.gov (United States)

    @ 10:00 am - 2:00 pm Wisconsin Room, UWM Student Union Register today! Engineering Careers Careers in Engineering Concentration on Ergonomics M.S. Program in Computer Science Interdisciplinary Concentration on Energy Doctoral Programs in Engineering Non-Degree Candidate Departments Biomedical Engineering

  4. A new service proposition as a brand extension for P. H. U. Color company

    OpenAIRE

    Weglarz, Jagoda

    2014-01-01

    The purpose of this thesis was to study the advertising psychology and the brand image subjects and to apply them in order to provide the brand image enhancement and brand extension combined with the proposition of a new service for Color, company. Moreover, according to the result of marketing research, examining the possible success of the new service and indicate the leading persuasive advertising tools in the market. The outcomes may help Color to verify if the new service can be applied ...

  5. Preparation For The Promotion Services Website Design & Printing Company Api In Design Using Php

    OpenAIRE

    Nunik Budiati; Hariyanto,Skom,MMSI Hariyanto,Skom,MMSI

    2007-01-01

    Development of Internet technology that allows all information rapidly can beobtained quickly, and make it as a forum for promotion for companies who wantintroduce products and services to the global community without the restrictions ofdistance and time. "Website for the promotion of design and printing services at thecompany's API DESIGN", an event promotion by website visitors to easily getinformation about products and services it offers.

  6. Training Program for Practical Engineering Design through the Collaboration with Regional Companies

    Science.gov (United States)

    Gofuku, Akio; Tabata, Nobuhisa; Tomita, Eiji; Funabiki, Nobuo

    An education program to bring up engineering design capabilities through long-term internship by the collaboration with regional companies has been put in practice for five years. The program is composed of two types of long-term internships and several lectures for patent systems and engineering ethics. This paper describes the outline of the program, educational effects, and our experiences. The program was improved into two educational programs in 2011. The one is a special course to educate engineers and scientists who can lead the technologies of their domains. The other is a long-term internship program for master students in engineering divisions of graduate school. This paper also describes the current activities of the latter program.

  7. NASA Lewis Helps Company With New Single-Engine Business Turbojet

    Science.gov (United States)

    1998-01-01

    Century Aerospace Corporation, a small company in Albuquerque, New Mexico, is developing a six-seat aircraft powered by a single turbofan engine for general aviation. The company had completed a preliminary design of the jet but needed analyses and testing to proceed with detailed design and subsequent fabrication of a prototype aircraft. NASA Lewis Research Center used computational fluid dynamics (CFD) analyses to ferret out areas of excessive curvature in the inlet where separation might occur. A preliminary look at the results indicated very good inlet performance; and additional calculations, performed with vortex generators installed in the inlet, led to even better results. When it was initially determined that the airflow distortion pattern at the compressor face fell outside of the limits set by the engine manufacturer, the Lewis team studied possible solutions, selected the best, and provided recommendations. CFD results for the inlet system were so good that wind tunnel tests were unnecessary.

  8. USE OF THE SERVPERF METHOD TO EVALUATE SERVICE QUALITY IN THE TRANSPORT COMPANY

    Directory of Open Access Journals (Sweden)

    Manuela Krystyna Ingaldi

    2016-03-01

    Full Text Available Transport services are one of the most common services in Poland and abroad. Especially passenger transport is very popular. For those without a car or travelling in large groups, such transport is a big convenience. On the market there are many companies that offer this kind of services. Decisions about the particular service provider shall be based on own experiences of customer, opinions of others people and quality analysis results which are often available on many different websites. In such quality analysis special types of methods are used, among which the Servqual method and its variation the Servperf method should be mentioned. In the article the Servperf method was used to evaluate the quality of transport services in the chosen company. In this method the customer does not evaluate his expectations for the service, but only the final service. According to the customers of the research company, its services in about 65% met their expectations. Their also indicated which determinants had the highest positive and negative impact on the quality of these services.

  9. How to Identify Possible Applications of Product Configuration Systems in Engineer-to-Order Companies

    DEFF Research Database (Denmark)

    Kristjansdottir, Katrin; Shafiee, Sara; Hvam, Lars

    2017-01-01

    -toorder (ETO) companies that support gradual implementation of PCS due to large product variety and, several times, higher complexity of products and processes. The overall PCS process can thereby be broken down, and the risk minimised. This paper provides a three-step framework to identify different......Product configuration systems (PCS) play an essential role when providing customised and engineered products efficiently. Literature in the field describes numerous strategies to develop PCS but neglects to identify different application areas. This topic is particularly important for engineer...

  10. Training in nuclear engineering companies; La formacion en las empresas de ingenieria del ambito nuclear

    Energy Technology Data Exchange (ETDEWEB)

    Perezagua, R. L.

    2013-03-01

    The importance of training is growing in all business areas and fields and especially in hi-tech companies like engineering firms. Nuclear projects are highly multidisciplinary and, even in the initial awarding and pre-construction phases, need to be staffed with personnel that is well-prepared and highly-qualified in areas that, in most cases, are not covered by university studies. This article examines the variables that influence the design of specific training for nuclear projects in engineering firms, along with new training technologies (e-learning) and new regulatory aspects (IS-12). (Author)

  11. THE SHARED SERVICES CENTERS OF THE MULTINATIONAL COMPANIES: LOCALIZATION AND CULTURAL CHALLENGES.

    Directory of Open Access Journals (Sweden)

    Marco Túlio Ospina Patino

    2014-10-01

    Full Text Available The challenges faced for Multinational Companies (MTNs at elaboration and consolidation of their strategic planning, in a even more competitive global market, compel them to search for new alternatives to deal with this competitive environment, as well as, look for specific actions in structure and organizational development in order to increase investments and maximize profits. In this context, the MTNs adopt the model of the Shared Service Centers (SSCs where, after identifying the essential activities, they centralize their activities of support. This work analyzes three SSCs installed in Brazil. The enterprise A acts in the food market, beverages; the enterprise B works at the sweet drops market; and the enterprise C acts in the pharmaceutical industry. Even tough, at the beginning the localization factor do not represents too much impact in terms of cost reduction, the SSCs constant evolution and the benefits from process scaling or re-engineering, increase the importance of the geographical localization to maximize cost reduction with the qualified hand labor factor being a competitive differential.

  12. The development of renewable resources at Arizona public service company

    Energy Technology Data Exchange (ETDEWEB)

    Herb Hayden, P.E. [Arizona Public Service Company, (United states)

    1995-12-31

    Arizona Public Service (APS) has been pursuing the development of solar energy for many years, through feasibility studies, solar monitoring, photovoltaics testing, demonstration projects, and internal applications of solar. Key examples are our comparative testing of photovoltaics (PV) at our Solar Test And Research (STAR) Center, the construction of a 225 kW grid-connected PV system, about 20 kW of rooftop PV systems at several customers properties, our participation in the development of Solar Central Receiver technology, and two recent studies on the value of solar in centralized and distributed generation. The costs and performance of solar technologies has been steadily improving, and there are current needs for energy services in APS service territory which cannot be economically served by power line extensions. These off-grid demands provide an opportunity for the initial application of solar for customer service, which can expand as costs are further reduced. It is expected that with continued development support, the costs of solar will decrease to a level which will be competitive in certain grid-connected applications before 2000. Recently, APS established a goal of installing 12 megawatts of solar by 2000 in applications that are cost-effective or can be made cost effective, for the economic and environmental benefit of our customers and shareholders. In order to achieve this goal, APS will develop cooperative working relationships with suppliers and other utilities that have a similar interest in the cost-effective use of solar energy for customer service. [Espanol] Servicios Publicos de Arizona (APS) ha proseguido el desarrollo de la energia solar desde hace muchos anos a traves de estudios de factibilidad, monitoreo solar, prueba de equipos fotovoltaicos, proyectos de demostracion y aplicaciones internas de energia solar. Son ejemplos importantes nuestras pruebas comparativas de fotovoltaicos (PV) en nuestro Centro de Pruebas e Investigaciones

  13. The development of renewable resources at Arizona public service company

    Energy Technology Data Exchange (ETDEWEB)

    Herb Hayden, P E [Arizona Public Service Company, (United states)

    1996-12-31

    Arizona Public Service (APS) has been pursuing the development of solar energy for many years, through feasibility studies, solar monitoring, photovoltaics testing, demonstration projects, and internal applications of solar. Key examples are our comparative testing of photovoltaics (PV) at our Solar Test And Research (STAR) Center, the construction of a 225 kW grid-connected PV system, about 20 kW of rooftop PV systems at several customers properties, our participation in the development of Solar Central Receiver technology, and two recent studies on the value of solar in centralized and distributed generation. The costs and performance of solar technologies has been steadily improving, and there are current needs for energy services in APS service territory which cannot be economically served by power line extensions. These off-grid demands provide an opportunity for the initial application of solar for customer service, which can expand as costs are further reduced. It is expected that with continued development support, the costs of solar will decrease to a level which will be competitive in certain grid-connected applications before 2000. Recently, APS established a goal of installing 12 megawatts of solar by 2000 in applications that are cost-effective or can be made cost effective, for the economic and environmental benefit of our customers and shareholders. In order to achieve this goal, APS will develop cooperative working relationships with suppliers and other utilities that have a similar interest in the cost-effective use of solar energy for customer service. [Espanol] Servicios Publicos de Arizona (APS) ha proseguido el desarrollo de la energia solar desde hace muchos anos a traves de estudios de factibilidad, monitoreo solar, prueba de equipos fotovoltaicos, proyectos de demostracion y aplicaciones internas de energia solar. Son ejemplos importantes nuestras pruebas comparativas de fotovoltaicos (PV) en nuestro Centro de Pruebas e Investigaciones

  14. THE IMAGE OF INVESTMENT AND FINANCIAL SERVICES COMPANIES IN WWW LANDSCAPE (WORLD WIDE WEB

    Directory of Open Access Journals (Sweden)

    Iancu Ioana Ancuta

    2011-07-01

    Full Text Available In a world where the internet and its image are becoming more and more important, this study is about the importance of Investment and Financial Services Companies web sites. Market competition, creates the need of studies, focused on assessing and analyzing the websites of companies who are active in this sector. Our study wants to respond at several questions related to Romanian Investment and Financial Services Companies web sites through four dimensions: content, layout, handling and interactivity. Which web sites are best and from what point of view? Where should financial services companies direct their investments to differentiate themselves and their sites? In fact we want to rank the 58 Investment and Financial Services Companies web sites based on 127 criteria. There are numerous methods for evaluating web pages. The evaluation methods are similar from the structural point of view and the most popular are: Serqual, Sitequal, Webqual / Equal EtailQ, Ewam, e-Serqual, WebQEM (Badulescu, 2008:58. In the paper: "Assessment of Romanian Banks E-Image: A Marketing Perspective" (Catana, Catana and Constantinescu, 2006: 4 the authors point out that there are at least four complex variables: accessibility, functionality, performance and usability. Each of these can be decomposed into simple ones. We used the same method, and we examined from the utility point of view, 58 web sites of Investment and Financial Services Companies based on 127 criteria following a procedure developed by Institut fur ProfNet Internet Marketing, Munster (Germany. The data collection period was 1-30 September 2010. The results show that there are very large differences between corporate sites; their creators are concentrating on the information required by law and aesthetics, neglecting other aspects as communication and online service. In the future we want to extend this study at international level, by applying the same methods of research in 5 countries from

  15. Role of oil service companies in developing human resources worldwide to implement new technology

    Energy Technology Data Exchange (ETDEWEB)

    Baird, D.E.; Bismuth, B.

    1983-01-01

    The role of specialized oil service companies in helping the oil industry develop the hydrocarbon resources of the world efficiently has increased over the last 20 yr. This trend is expected to continue as the complexity and variety of the techniques required increased. In order to provide a large range of services worldwide, the oil service industry has to be highly flexible and mobile. At the same time, successful implementation of these services requires a knowledge of and empathy with local conditions and cultures. The challenge will be to attract, train, and develop technical people from all corners of the globe to become part of the process of developing and implementing new technology. The involvement of the developing nations in the technical evolution of the oil service companies is perhaps the only long-lasting method of transferring these technologies.

  16. Does the company's economic performance affect access to occupational health services?

    Science.gov (United States)

    Kankaanpää, Eila; Suhonen, Aki; Valtonen, Hannu

    2009-09-02

    In Finland like in many other countries, employers are legally obliged to organize occupational health services (OHS) for their employees. Because employers bear the costs of OHS it could be that in spite of the legal requirement OHS expenditure is more determined by economic performance of the company than by law. Therefore, we explored whether economic performance was associated with the companies' expenditure on occupational health services. We used a prospective design to predict expenditure on OHS in 2001 by a company's economic performance in 1999. Data were provided by Statistics Finland and expressed by key indicators for profitability, solidity and liquidity and by the Social Insurance Institution as employers' reimbursement applications for OHS costs. The data could be linked at the company level. Regression analysis was used to study associations adjusted for various confounders. Nineteen percent of the companies (N = 6 155) did not apply for reimbursement of OHS costs in 2001. The profitability of the company represented by operating margin in 1999 and adjusted for type of industry was not significantly related to the company's probability to apply for reimbursement of the costs in 2001 (OR = 1.00, 95%CI: 0.99 to 1.01). Profitability measured as operating profit in 1999 and adjusted for type of industry was not significantly related to costs for curative medical services (Beta -0.001, 95%CI: -0.00 to 0.11) nor to OHS cost of prevention in 2001 (Beta -0.001, 95%CI: -0.00 to 0.00). We did not find a relation between the company's economic performance and expenditure on OHS in Finland. We suppose that this is due to legislation obliging employers to provide OHS and the reimbursement system both being strong incentives for employers.

  17. Systems engineering implementation plan for the liquid effluents services program

    International Nuclear Information System (INIS)

    Lowe, S.S.

    1995-01-01

    A graded approach is being taken by the Liquid Effluents Services Program in implementing systems engineering because of the advanced state of the program. The approach is cost-effective and takes credit for related work already completed, yet retains the benefits of systems engineering. This plan describes how the Liquid Effluents Services Program will implement systems engineering so there is a common understanding. Systems engineering work to be performed and the products of that work are identified. The relation to the current planning process and integration with the sitewide systems engineering effort is described

  18. Engineering English and the High-Tech Industry: A Case Study of an English Needs Analysis of Process Integration Engineers at a Semiconductor Manufacturing Company in Taiwan

    Science.gov (United States)

    Spence, Paul; Liu, Gi-Zen

    2013-01-01

    The global high-tech industry is characterized by extreme competitiveness, innovation, and widespread use of English. Consequently, Taiwanese high-tech companies require engineers that are talented in both their engineering and English abilities. In response to the lack of knowledge regarding the English skills needed by engineers in Taiwan's…

  19. Methods for automated semantic definition of manufacturing structures (mBOM) in mechanical engineering companies

    Science.gov (United States)

    Stekolschik, Alexander, Prof.

    2017-10-01

    The bill of materials (BOM), which involves all parts and assemblies of the product, is the core of any mechanical or electronic product. The flexible and integrated management of engineering (Engineering Bill of Materials [eBOM]) and manufacturing (Manufacturing Bill of Materials [mBOM]) structures is the key to the creation of modern products in mechanical engineering companies. This paper presents a method framework for the creation and control of e- and, especially, mBOM. The requirements, resulting from the process of differentiation between companies that produce serialized or engineered-to-order products, are considered in the analysis phase. The main part of the paper describes different approaches to fully or partly automated creation of mBOM. The first approach is the definition of part selection rules in the generic mBOM templates. The mBOM can be derived from the eBOM for partly standardized products by using this method. Another approach is the simultaneous use of semantic rules, options, and parameters in both structures. The implementation of the method framework (selection of use cases) in a standard product lifecycle management (PLM) system is part of the research.

  20. After-sales service of engineering industrial assets a reference framework for warranty management

    CERN Document Server

    González-Prida Díaz, Vicente

    2014-01-01

    This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products, and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services.  “After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in aftersales manageme...

  1. The Analysis of the Use of Outsourcing Services in Logistics by Czech Manufacturing Companies

    Directory of Open Access Journals (Sweden)

    Hrusecka Denisa

    2015-09-01

    Full Text Available This research analyses logistics outsourcing services from the viewpoint of client companies (manufacturing companies. The main goal is to show how intensively various logistics outsourcing services are used by Czech manufacturing companies in comparison with other world regions, and which areas of logistics outsourcing should be considered more seriously in order to increase logistic efficiency. The study is based on a quantitative and qualitative investigation of Czech manufacturing companies. Firstly, the brief overview of the present situation in the Czech market is presented. It is based on survey data. The results of this quantitative study are compared with global research activities, especially with the 2013 Third-Party Logistics Study carried out by Capgemini Consulting Company. Next, results of the qualitative investigation are discussed. This part describes the experience of four selected Czech manufacturing companies with logistics outsourcing, the main problems they face in this area and their future plans and expectations. The present study is part of a more complex research currently being carried out by the authors.

  2. Research on service strategy of electricity selling company under the reform of electricity market

    Science.gov (United States)

    Long, Zhuhan; Meng, Shiyu; Dou, Jinyue; Zeng, Ming; Sun, Chenjun

    2017-10-01

    The opening of the sale side of electricity market is an important goal of the new round of power system reform in China, and it is necessary to speed up the establishment and development of the electricity selling companies to achieve this goal. First of all, this paper defines the key problems, which are needed to be solved in the establishment of the sale side market, such as demand side response, optimization of users' power consumption mode, profit mode of electricity selling companies and fair competition in the market. On this basis, this paper analyzes the business of electricity selling company, from the aspects of the transition of business ideas, improving the energy efficiency level, providing integrated energy solutions and innovating business management mode; and then, the service strategies of electricity selling companies are put forward.

  3. PRACTICAL ASPECTS OF OSAI METHODOLOGY IN ASSESSING THE ORGANIZATIONAL CULTURE OF AN ENGINEERING COMPANY

    Directory of Open Access Journals (Sweden)

    Aleksandra Biletskaya

    2015-11-01

    Full Text Available This article is intended to generalize and highlight the practical application of certain science-based approaches to assessment of an engineering company’s organizational culture. The OSAI method application has enabled determining the type of the organizational culture existing within a company and the desirable type thereof, i.e. the one which would produce a positive effect on the competitive status of a company, as well as on the utilization of its human resources. This is important because an appropriate level of the organizational culture within a company would enhance the psychological climate within a company and would provide an opportunity for improving its performance. Methodology. In order to attain the goal of our research, it is necessary to diagnose the type of the organizational culture of some selected companies and draw a conclusion as to amendment of their organizational culture. In order to ensure the successful outcome of the corporate organizational culture diagnosing procedure, let us use the OSAI tool to determine the foundation of such culture. This organizational culture assessment tool helps to define the organizational culture which members of a company are to achieve in order to meet the demands and to respond to the dynamic changes in the business environment. The results showed that the assessment of organizational culture using the method made it possible to determine the OSAI required type of organizational culture on the test plants. Practical implications. Definition of recommendation type of organizational culture has enabled the leadership to change the style of his behavior and better motivate the labor collective. Pay attention to the existing problems and improve the psychological atmosphere in the team, as well as improve the efficiency of plant personnel. Value/originality. The data obtained for the four businesses lead to the conclusion that it is the method of evaluation the optimum procedure for

  4. Maintenance of EDF nuclear power plants and servicing companies. Progress report

    International Nuclear Information System (INIS)

    Baize, Jean-Marc; Reveillon, Sylvie

    1997-01-01

    French Electricity Company (EDF - Electricite de France) and the associated servicing companies, engaged in maintenance partnership from 1991, reinforce and expand their policy by undersigning a progress charter, to cope with the safety and nuclear sector competition issues. This charter stipulates the mutual engagements in the following sectors: 1. Transparency in calling for servicing; 2. Development of the intervenors' professionalism; 3. Improvement in forecasting activity tasks; 4. Radioprotection; 5. Safety and working conditions. The 55 reactors of the EDF nuclear stock are stopped annually for around 6 weeks for refueling. On this occasion the essential maintenance works necessary to ensure the optimal safety of the installations are carried out. The maintenance requires the intervention of 30,000 employees, 10,000 EDF agents and 20,000 external intervenors and represents an amount of 14 million working hours. The full maintenance expenses amounts up to 11 billion FF in 1996, 6 billion of which are assigned to external companies

  5. U.S. Energy Service Company (ESCO) Industry: Recent Market Trends

    Energy Technology Data Exchange (ETDEWEB)

    Stuart, Elizabeth [Lawrence Berkeley National Lab. (LBNL), Berkeley, CA (United States); Larsen, Peter H. [Lawrence Berkeley National Lab. (LBNL), Berkeley, CA (United States); Carvallo, Juan Pablo [Lawrence Berkeley National Lab. (LBNL), Berkeley, CA (United States); Goldman, Charles A. [Lawrence Berkeley National Lab. (LBNL), Berkeley, CA (United States); Gilligan, Donald [National Association of Energy Service Companies, Washington DC (United States)

    2016-10-01

    This study presents an analysis of the market size, growth projections and industry trends of the U.S. Energy Service Company (ESCO) industry, drawing on information provided by ESCO executives in late 2015. We define ESCOs as energy service companies for whom performance-based contracting is a core business offering. We identified forty-seven firms that met our definition of an ESCO.1 Forty-three of these companies responded to our requests for information, representing a 91% response rate.2 We also report 2014 ESCO industry revenues by market segment, region and business activity type, and for new versus existing customers. Finally, we report on use of tax incentives and financing tools, and incorporation of non-energy benefits into performance-based project economics. We summarize key findings below.

  6. IDENTIFICATION REQUIREMENTS CUSTOMER SERVICE PROVIDED ON THE LEVEL OF LIGHT INDUSTRY COMPANIES

    OpenAIRE

    MALCOCI Marina; GONCEAR Tatiana

    2015-01-01

    Moldova is a small country whose territory is 350 km from north to south and 150 km from West to East. Analyzing data from the Statistical Yearbook 2012 shows that 437 enterprises were active dealing with textiles, footwear etc., from 2005 - only 310 companies. Motivation is the business of an assured market, the demand for products and services - volume and structure - which manifests itself on the domestic and foreign markets. Improving customer service is one of the main objectives of prod...

  7. 76 FR 37853 - Arizona Public Service Company; Notice of Consideration of Issuance of Amendment to Facility...

    Science.gov (United States)

    2011-06-28

    ...] Arizona Public Service Company; Notice of Consideration of Issuance of Amendment to Facility Operating License, Proposed No Significant Hazards Consideration Determination, and Opportunity for a Hearing AGENCY... consideration. Under the Commission's regulations in Title 10 of the Code of Federal Regulations (10 CFR...

  8. Service orientation and dynamic capabilities in Chinese companies : A macro-analytical approach

    NARCIS (Netherlands)

    Fearon, C.; Yang, J.; McLaughlin, H.; Duijsters, G.M.

    2013-01-01

    Purpose – The purpose of this paper is to discuss and reflect upon some of the major (quality) issues concerning supply chain management (SCM) for Chinese companies. Design/methodology/approach – The authors draw upon the literature, especially the theoretical perspectives of service orientation and

  9. Allocating service parts in two-echelon networks at a utility company

    NARCIS (Netherlands)

    van den Berg, D.; van der Heijden, Matthijs C.; Schuur, Peter

    2014-01-01

    We study a multi-item, two-echelon, continuous-review inventory problem at a Dutch utility company, Liander. We develop a model that optimizes the quantities of service parts and their allocation in the two-echelon network under an aggregate waiting time restriction. Specific aspects that we address

  10. 76 FR 1197 - Arizona Public Service Company, Palo Verde Nuclear Generating Station; Notice of Availability of...

    Science.gov (United States)

    2011-01-07

    ... NUCLEAR REGULATORY COMMISSION [Docket Nos. 50-528, 50-529, 50-530; NRC-2009-0012] Arizona Public Service Company, Palo Verde Nuclear Generating Station; Notice of Availability of the Final Supplement 43... of operation for the Palo Verde Nuclear Generating Station (PVNGS). Possible alternatives to the...

  11. 18 CFR 367.4117 - Account 411.7, Losses from disposition of service company plant.

    Science.gov (United States)

    2010-04-01

    ..., FEDERAL POWER ACT AND NATURAL GAS ACT Income Statement Chart of Accounts Service Company Operating Income...) Income taxes relating to losses, recorded in this account must be recorded in Account 409.1, Income Taxes, operating income (§ 367.4091). ...

  12. 18 CFR 367.4116 - Account 411.6, Gains from disposition of service company plant.

    Science.gov (United States)

    2010-04-01

    ..., FEDERAL POWER ACT AND NATURAL GAS ACT Income Statement Chart of Accounts Service Company Operating Income...) Income taxes relating to losses, recorded in this account must be recorded in Account 409.1, Income Taxes, operating income (§ 367.4091). ...

  13. Costs and benefits of implementing child survival services at a private mining company in Peru.

    Science.gov (United States)

    Foreit, K G; Haustein, D; Winterhalter, M; La Mata, E

    1991-08-01

    Costs and savings of child health services were studied in a private mining company in Peru. Despite considerable outlays for medical services, few children under age 5 were vaccinated, and half of their illnesses went untreated. Children who were attended at the company clinic usually received unnecessary medication. As a result of the study, the company hired additional staff to provide integrated maternal-child preventive health care and family planning and contracted for intensive training and periodic on-site supervision. In less than 2 years, vaccination coverage reached 75%, and virtually all children under age 1 were enrolled in growth monitoring. Prescriptions were reduced by 24%, including a 67% drop in antimicrobials. The cost of the new services was $13,200 for the first 2 years. Approximately $6800 has been saved in pharmaceuticals prescribed for respiratory infection and diarrhea. Recently, two more mines adopted maternal and child health and family planning services. It is hoped that cost-benefit arguments will encourage other companies to incorporate aggressive child survival measures into their health plans.

  14. FEATURES OF MARKETING POLICY OF THE COMPANIES IN THE MARKET OF CONSULTING SERVICES

    Directory of Open Access Journals (Sweden)

    Timur A. Tultaev

    2013-01-01

    Full Text Available Dynamic development of the market of consulting services against progressing competitive fight promoted strengthening of a role of marketing in the activity of the consultant companies. The given article is devoted to the analysis of marketing policy and features of its application in consulting business.

  15. Energy Service Companies as a Component of a Comprehensive University Sustainability Strategy

    Science.gov (United States)

    Pearce, Joshua M.; Miller, Laura L.

    2006-01-01

    Purpose: This paper aims to quantify and critically analyze the best practices of a comprehensive environmental stewardship strategy (ESS), which included a guaranteed energy savings program (GESP) that utilized an energy service company (ESCO). Design/methodology/approach: The environmental and economic benefits and limitations of an approach…

  16. Knowledge Management Practice in Two Australian Architecture-Engineering-Construction (AEC Companies

    Directory of Open Access Journals (Sweden)

    Patrick Zou

    2012-11-01

    Full Text Available Knowledge management (KM could be described as a management system that supports the creation, sharing and retrieving of valued information, expertise and insight within and across communities of people and related organizations using information and communication technologies and hence it is a combination of the effective application of information technlogy and management of human resources. KM is becoming a core competitive factor in construction operations. This paper presents the results of two case studies of KM practices in large AEC (architecture, engineering and construction companies through desk-top study and semi-structured interviews. The results indicate that implementing KM in AEC companies leads to competitive advantages and improved decision-making, problem solving and business performance. The results also indicateed that while technology plays an important role, top management commitment, total employee involvement, performance assessment and the culture of knowledge-learning and sharing must be considered when implementing KM. Therefore it is suggested that the implementation of KM should incorporate the company's vision, work processes, technology and culture, to improve the ability of knowledge creating, capturing, sharing, retrieving and ultimately, to improve the company's competitive advantage, decision making, problem solving and innovation.

  17. ENGINEERING-TO-ORDER VERSUS MAKE-TO-STOCK STRATEGY: AN ANALYSIS AT TWO PRINTING COMPANIES

    Directory of Open Access Journals (Sweden)

    Paulo Cesar Chagas Rodrigues

    2010-09-01

    Full Text Available Organizations are adopting industrial production models with priority given to reducing costs and increasing the quality of their processes and products. Optimizing and rationalization the inventory management is a great opportunity for these companies conquer these goals. The objective of this paper is to analyze inventory management at two printing companies located in the region of Bauru, where one adopts the Engineering-To-Order (ETO production system and the other the Make-To-Stock (MTS production system, highlighting their convergences and oppositions. For their achievement was chosen by the methodology of study of multiple cases (two cases. Data were collected through the intersection of the following tools: semi-structure, document analysis and observation in loco. Revisions are made in theoretical work on the following topics: logistics, management of materials and production planning and control. These themes guided the search, allowing a greatest criticism about the collected data and information generated. The two case studies were presented together with a comparative table of the main aspects of the influence of demand management strategy on the inventory management in two companies. Although the companies adopt different production strategies, there was no significant change observed in inventory management strategy.

  18. The protection of financial services users: The case of insurance companies and investment funds

    Directory of Open Access Journals (Sweden)

    Njegomir Vladimir

    2012-01-01

    Full Text Available The users of financial services generally do not have the required expertise that they need to process the available financial information when they make financial and investment decisions, and as such they represent a sensitive category of financial market participants, which may intentionally or unintentionally be exposed to manipulation. If the beneficiaries do not have relevant and accurate information, the relationship between the provider and the service user is characterized with information asymmetry, and because of these reasons adequate regulatory instruments are necessary in order to protect the interests of financial services users. In the financial services sector, the development of a long-term successful relationship between providers and users of services should be based on mutual trust and users' feel that they have received a value for the price paid. The aim of the paper is to highlight the modern ways of improving the protection of the interests of consumers of financial services provided by insurance companies and investment funds. The paper analyses the reasons for protection of consumers of financial services, specifics of insurance as financial service, the importance of trust as a key factor for the attraction of service users and the basic principles of operation of investment funds in the developed and the domestic financial market are compared. The particular attention is given to insurance companies and investment funds in terms of regulatory and other mechanisms of governments that are related to the protection of insureds and investment funds investors.

  19. CONTRIBUTION OF ENGINEERING INFORMATION IN VISUAL MANAGEMENT: A CASE STUDY ON LARGE COMPANY FROM CURITIBA

    Directory of Open Access Journals (Sweden)

    Navarro Mercado

    2015-06-01

    Full Text Available Information systems in organizations are becoming an essential element. This fact contributes to the increased value added, competitiveness, and innovation with regard to management. The sophisticated technology industries invest in their plant floor operations. For example, extensive training where sometimes strategic use is not implemented in the best way. The aim of this paper is to present a tool called Visual Management Lean Manufacturing. For thus contribute to better results in the management of information on the factory floor, was applied in a manufacturing company. A case study conducted in a multinational company located in Curitiba / Paraná appears. Therefore, the work encourages further research with respect to lean manufacturing in conjunction with the Information Engineering in organizations for the contribution of knowledge and improvements in their processes.

  20. 40 CFR 35.937 - Subagreements for architectural or engineering services.

    Science.gov (United States)

    2010-07-01

    ... competence and qualifications for the type of professional services required and at fair and reasonable... announcement of the requirements for personal and professional services, including engineering services... engineering services. Those professional services associated with research, development, design and...

  1. Gap analysis methodology for business service engineering

    NARCIS (Netherlands)

    Nguyen, D.K.; van den Heuvel, W.J.A.M.; Papazoglou, M.; de Castro, V.; Marcos, E.; Hofreiter, B.; Werthner, H.

    2009-01-01

    Many of today’s service analysis and design techniques rely on ad-hoc and experience-based identification of value-creating business services and implicitly assume a “green-field” situation focusing on the development of completely new services while offering very limited support for discovering

  2. The hidden costs of self-management services in the accounting activity of a company

    Directory of Open Access Journals (Sweden)

    Dan Ioan TOPOR

    2017-05-01

    Full Text Available This article addresses relevant aspects regarding the hidden costs of self-management services in the accounting area, within the accounting department of a company. With this aim, the authors conducted a study using a questionnaire, whose results were analyzed and interpreted. The hidden costs of the self-management of business accounting services observed in the accounting department of the company have been assessed and the causes of their generating sources were identified and analyzed. The debate of these hidden costs involved the treating of notions that exist in the accounting language, but are still not sufficiently explored by the specialists in the area. We also presented and analyzed the causes of the hidden costs of self-management in the accounting activity, as well as a reporting document for failures, arising from the case study. The article ends with the authors' conclusions regarding the hidden costs of self-management services in the accounting area.

  3. Identification of profitable areas to apply product configuration systems in Engineering-To-Order companies

    DEFF Research Database (Denmark)

    Kristjansdottir, Katrin; Hvam, Lars; Shafiee, Sara

    2015-01-01

    This article suggests a systematic framework for identifying potential areas, where Engineering-To-Order (ETO) companies may increase their profit-ability by implementing a Product Configuration System (PCS). In order to do so a three-step framework is proposed based on literature. The starting...... point is to conduct a profitability analysis to determine the accuracy of the cost estima-tions, and based on that the reason for the deviations across different projects is found. The next step is to generate the scope for different scenarios that aim to improve the current situation. Finally...

  4. Implementation an human resources shared services center: Multinational company strategy in fusion context

    Directory of Open Access Journals (Sweden)

    João Paulo Bittencourt

    2016-09-01

    Full Text Available The aim of this research was to analyze the process of implementation and management of the Shared Services Center for Human Resources, in a multinational company in the context of mergers and acquisitions. The company analyzed was called here Alpha, and is one of the largest food companies in the country that was born of a merger between Beta and Delta in 2008. The CSC may constitute a tool for strategic management of HR that allows repositioning of the role of the area in order to be more strategic at corporate level and more profitable at the operating level. The research was based on a descriptive and exploratory study of qualitative approach. Among the results, there is the fact that shared services were strategic to support, standardize and ensure the expansion of the company. The challenges found were associated with the development of a culture of service and the relationship with users and the definition of HR activities scope. The following management procedures include the adequacy of wage differences between employees, the career path limitation and the need to attract and retain talent and international expansion.

  5. CONTENT MARKETING – THE CONCEPT OF ALTERNAIVE FORM OF MARKETING ON EXAMPLE OF COURIER SERVICE COMPANIES

    OpenAIRE

    Katarzyna TUROŃ; Michał JUZEK

    2015-01-01

    In the thesis there was presented one of alternative form of marketing – content marketing. The concept was related to examples available on market and analyzed on courier companies services. There were presented methods of using content marketing to B2C areaby selected foreign courier companies. It was also mentioned about form of using content marketing to B2B area. Then were shown benefits and risks of content marketing. Finally,the concept of content marketing was related also to Polish c...

  6. Development and implementation strategy for the of product configuration systems in engineer-to-order companies

    DEFF Research Database (Denmark)

    Kristjansdottir, Katrin; Shafiee, Sara; Hvam, Lars

    2016-01-01

    This paper will address how to develop a strategy when developing and implementing product configuration systems (PCSs) in engineer-to-order (ETO) companies. PCSs are often gradually implemented especially where there are complex products and processes in order to break down the overall project...... and reduce risk. This highlights the importance of having an overall strategy to guide the long-term development and implementation of PCSs In this paper, guideline for making the strategy are provided and supplemented with examples based on a case study. The guideline includes the main objectives...... for the development and implementation process, PCSs to be used to support the sales and /or the engineering processes, more uniform IT support for making product configurations, combining output from different PCSs and finally integrations that includes both internal and external IT systems. Based...

  7. 48 CFR 227.7107 - Contracts for architect-engineer services.

    Science.gov (United States)

    2010-10-01

    ...-engineer services. 227.7107 Section 227.7107 Federal Acquisition Regulations System DEFENSE ACQUISITION... Rights in Technical Data 227.7107 Contracts for architect-engineer services. This section sets forth... of construction and architect-engineer services. ...

  8. Through-life engineering services motivation, theory, and practice

    CERN Document Server

    Roy, Rajkumar

    2015-01-01

    Demonstrating the latest research and analysis in the area of through-life engineering services (TES), this book utilizes case studies and expert analysis from an international array of practitioners and researchers – who together represent multiple manufacturing sectors: aerospace, railway and automotive – to maximize reader insights into the field of through-life engineering services. As part of the EPSRC Centre in Through-life Engineering Services program to support the academic and industrial community, this book presents an overview of non-destructive testing techniques and applications and provides the reader with the information needed to assess degradation and possible automation of through-life engineering service activities . The latest developments in maintenance-repair-overhaul (MRO) are presented with emphasis on cleaning technologies, repair and overhaul approaches and planning and digital assistance. The impact of these technologies on sustainable enterprises is also analyzed. This book wil...

  9. Agile Service Development: A Rule-Based Method Engineering Approach

    NARCIS (Netherlands)

    dr. Martijn Zoet; Stijn Hoppenbrouwers; Inge van de Weerd; Johan Versendaal

    2011-01-01

    Agile software development has evolved into an increasingly mature software development approach and has been applied successfully in many software vendors’ development departments. In this position paper, we address the broader agile service development. Based on method engineering principles we

  10. 78 FR 17652 - Tri-State Generation and Transmission Association, Inc. v. Public Service Company of New Mexico...

    Science.gov (United States)

    2013-03-22

    ... Generation and Transmission Association, Inc. v. Public Service Company of New Mexico; Notice of Complaint... CFR 385.206 and 18 CFR 385.212, Tri-State Generation and Transmission Association, Inc. (Complainant), filed a complaint against the Public Service Company of New Mexico (Respondent or PNM) alleging that...

  11. 75 FR 13606 - Arizona Public Service Company, Palo Verde Nuclear Generating Station, Units 1, 2, and 3...

    Science.gov (United States)

    2010-03-22

    ... NUCLEAR REGULATORY COMMISSION [Docket Nos. STN 50-528, STN 50-529, and STN 50-530; NRC-2010-0114] Arizona Public Service Company, Palo Verde Nuclear Generating Station, Units 1, 2, and 3; Environmental...-74, issued to Arizona Public Service Company (APS, the licensee), for operation of the Palo Verde...

  12. 75 FR 15745 - Arizona Public Service Company, et al. Palo Verde Nuclear Generating Station, Units 1, 2, and 3...

    Science.gov (United States)

    2010-03-30

    ...] Arizona Public Service Company, et al. Palo Verde Nuclear Generating Station, Units 1, 2, and 3; Exemption 1.0 Background The Arizona Public Service Company (APS, the licensee) is the holder of Facility... Generating Station (PVNGS), Units 1, 2, and 3, respectively. The licenses provide, among other things, that...

  13. 75 FR 8149 - Arizona Public Service Company, et al. Palo Verde Nuclear Generating Station, Units 1, 2, and 3...

    Science.gov (United States)

    2010-02-23

    ...] Arizona Public Service Company, et al. Palo Verde Nuclear Generating Station, Units 1, 2, and 3... NPF-74, issued to the Arizona Public Service Company (APS, or the licensee), for operation of the Palo Verde Nuclear Generating Station (PVNGS, the facility), Units 1, 2, and 3, respectively, located in...

  14. 75 FR 53985 - Arizona Public Service Company, et al., Palo Verde Nuclear Generating Station, Unit 3; Temporary...

    Science.gov (United States)

    2010-09-02

    ... NUCLEAR REGULATORY COMMISSION [Docket No. STN 50-530; NRC-2010-0281] Arizona Public Service Company, et al., Palo Verde Nuclear Generating Station, Unit 3; Temporary Exemption 1.0 Background Arizona Public Service Company (APS, the licensee) is the holder of Facility Operating License No. NPF-74, which...

  15. 41 CFR 302-12.9 - What are the income tax consequences if I use a relocation services company?

    Science.gov (United States)

    2010-07-01

    ... the income tax consequences if I use a relocation services company? You may incur income taxes on... 41 Public Contracts and Property Management 4 2010-07-01 2010-07-01 false What are the income tax consequences if I use a relocation services company? 302-12.9 Section 302-12.9 Public Contracts and Property...

  16. 77 FR 16026 - Cargill Power Markets, LLC v. Public Service Company of New Mexico; Notice of Compliance Filing

    Science.gov (United States)

    2012-03-19

    ... DEPARTMENT OF ENERGY Federal Energy Regulatory Commission [Docket No. EL10-61-002] Cargill Power Markets, LLC v. Public Service Company of New Mexico; Notice of Compliance Filing Take notice that on March 12, 2012, Public Service Company of New Mexico and Cargill Power Markets, LLC submitted a...

  17. Optimization of Business processes in Airport Services Company in Macedonia using the TQM Philosophy

    Directory of Open Access Journals (Sweden)

    Elizabeta Mitreva

    2016-11-01

    Full Text Available This study is to show a full diagnostic to some of the business processes in the company for airport services in Macedonia was made. The methodology of TQM (Total Quality Management system was applied in the company, especially in the sector for de-icing and protection against frost on aircrafts. With the implementation of this system, an optimal solution was found for uninterrupted operation in the airport traffic. In this way there was a change in the company paradigm – do not work hard but smart, with a constant improvement of processes, while taking into account the needs and desires of customers and profit. This research shows that other methods and techniques were applied such as Pareto Diagram, Ishikawa approach, Checklist, Map of trends, all in order to identify problems and find an optimal solution.

  18. Least cost planning within the service concept of power supply companies

    International Nuclear Information System (INIS)

    Lueschen, H.; Sonntag, J.; Werner, R.

    1995-01-01

    In discussing the implementation of energy service concepts, German power supply companies are gradually adopting categories originating from the USA, namely integrated resources planning (IRP), least cost planning (LCP), and demand-side management (DSM). While the activities of German power supply companies are more encompassing than those of their US counterparts in the traditional features of DSM such as load management, information, and consulting, further-going measures such as direct investment and financial incentive programmes for exploiting energy-saving potentials play a less important role and are controversial in the energy-political debate. The article presents the concept of power supply companies for implementing IRP/LCP and makes a concrete assessment of the worth and efficiency of consulting compared with the newer type of financial incentive programmes. (orig.) [de

  19. Software Service Engineering : Tenets and Challenges

    NARCIS (Netherlands)

    Heuvel, Willem-Jan van den; Zimmermann, Olaf; Leymann, Frank; Lago, Patricia; Schieferdecker, Ina; Zdun, Uwe; Avgeriou, Paris

    2009-01-01

    Service-Oriented Architecture (SOA) constitutes a modern, standards-based and technology-independent paradigm and architectural style for distributed enterprise computing. The SOA style promotes the publishing, discovery, and binding of loosely-coupled, network-accessible software services. With SOA

  20. Employee motivation of senior engineers in aerospace companies in southern California: A qualitative case study

    Science.gov (United States)

    Banh, My-Le

    The purpose of this qualitative exploratory case study was to explore the lack of motivation of engineers with more than 15 years of experience working in aerospace companies in southern California. The sample size for this study consisted of 18 senior engineers. These participants held either a bachelor's or master's degree in engineering fields. Participants were recruited through networking with colleagues and snowball sampling. The data was collected through face-to-face and phone interviews. Participants also had the opportunity to review their responses after the interview. The data analysis resulted in 12 themes regarding the participants' perception of motivation. The top six predominant themes were (1) challenging and new assignments, (2) commitment, (3) opportunity, (4) supporting from managers, (5) team spirit, and (6) open communication. The study resulted in an in-depth understanding of how important motivation is to senior engineers. Based on the findings, leaders should create opportunities for senior employees to work on challenging assignments, acquire autonomy, and obtain more responsibilities. Providing such opportunities may motivate employees to perform well and committee with the organizations.

  1. Decision support system in an international-voice-services business company

    Science.gov (United States)

    Hadianti, R.; Uttunggadewa, S.; Syamsuddin, M.; Soewono, E.

    2017-01-01

    We consider a problem facing by an international telecommunication services company in maximizing its profit. From voice services by controlling cost and business partnership. The competitiveness in this industry is very high, so that any efficiency from controlling cost and business partnership can help the company to survive in the very high competitiveness situation. The company trades voice traffic with a large number of business partners. There are four trading schemes that can be chosen by this company, namely, flat rate, class tiering, volume commitment, and revenue capped. Each scheme has a specific characteristic on the rate and volume deal, where the last three schemes are regarded as strategic schemes to be offered to business partner to ensure incoming traffic volume for both parties. This company and each business partner need to choose an optimal agreement in a certain period of time that can maximize the company’s profit. In this agreement, both parties agree to use a certain trading scheme, rate and rate/volume/revenue deal. A decision support system is then needed in order to give a comprehensive information to the sales officers to deal with the business partners. This paper discusses the mathematical model of the optimal decision for incoming traffic volume control, which is a part of the analysis needed to build the decision support system. The mathematical model is built by first performing data analysis to see how elastic the incoming traffic volume is. As the level of elasticity is obtained, we then derive a mathematical modelling that can simulate the impact of any decision on trading to the revenue of the company. The optimal decision can be obtained from these simulations results. To evaluate the performance of the proposed method we implement our decision model to the historical data. A software tool incorporating our methodology is currently in construction.

  2. Safety culture for engineering companies. Licensing and design bases for Cofrentes NPP

    International Nuclear Information System (INIS)

    Nhorte Gomez, M.D.

    1994-01-01

    Safety culture must be given higher priority by all organisations. It must not be considered a separate concept, attributable to just one particular organisation, or a single responsible party. It is important to apply this criterion throughout the different phases of a nuclear power plant project (design, construction, commissioning and operation) without becoming isolated or dissociated. Nevertheless, it is absolutely essential to apply and consider it during operation, so to ensure highest possible safety standards. Consideration must also be given to the interfaces and interconnections between the different parties involved in the project (Owner of the NPP, Main Engineering Company, Main Supplier, Regulatory Body, etc) to build a SAFETY CULTURE in a collective and effective way. In applying the safety culture, an engineering company emphasises the following concepts: - Personal dedication and sense of responsibility in all those involved in any activity related to the safety of Nuclear Power Plants. - Clearly defined and readily accessible areas of responsibility and channels of communication - Strict adherence to procedures - Internal review of activities (Design review) (Author)

  3. Innovation performance in service companies and KIBS vis-à-vis manufacturing: the relevance of absorptive capacity and openness

    Directory of Open Access Journals (Sweden)

    Aurora A. C. Teixeira¹ ² ³

    2016-06-01

    Full Text Available Purpose – The present paper adds to the most recent current of literature that highlights the importance of innovation in services, analyzing a setting – Portugal – which is relatively backward in terms of innovation performance. Design/methodology/approach – Based on a sample of 4128 companies (including 1489 service companies that answered the Community Innovation Survey 2008, we assessed, by resorting to logistic regressions, the determinants of innovation performance in Portuguese companies. Findings – 1 Workers who have the 1st cycle of higher education have a positive and significant impact on the innovation of service companies whereas PhDs are detrimental to companies’ innovative performance; 2 Companies in the service sector in general, and in KIBS in particular, that effectively invest in external and (continuous internal R&D activities are more innovative; 3 External scientific sources of information for innovation are crucial (and much more than in manufacturing to the innovation performance of service companies, especially of KIBS; 4 Similarly to manufacturing, participation in innovation activities in cooperation with foreign partners appears as a key factor in the innovative performance of service companies. Originality/value – The study demonstrates the influence of companies’ openness and the relative importance attributed to different sources of information for innovation on innovation outcomes of service companies (and KIBS compared to manufacturing industries.

  4. Reducing variety in product solution spaces of engineer-to-order companies: The case of Novenco A/S

    DEFF Research Database (Denmark)

    Haug, Anders; Hvam, Lars; Mortensen, Niels Henrik

    2013-01-01

    by eliminating the product variety that do not create customer value. However, for Engineer-to-Order (ETO) companies, elimination of variety is particularly challenging, since it is about reducing variety in a complex product solution space, rather than just eliminating already produced product variants......Today many companies are experiencing increasing demands from customers for shorter delivery times and more competitive prices. In order to increase competitiveness from a price and time-to-market perspective, many companies initiate projects to reduce their internal product complexity....... To support ETO companies in achieving more efficient product solution spaces, this paper presents a procedure for reducing product solution spaces in ETO companies. The procedure is demonstrated through an action research study at the Danish ETO company, Novenco, which develops and manufactures heating...

  5. IDENTIFICATION REQUIREMENTS CUSTOMER SERVICE PROVIDED ON THE LEVEL OF LIGHT INDUSTRY COMPANIES

    Directory of Open Access Journals (Sweden)

    MALCOCI Marina

    2015-05-01

    Full Text Available Moldova is a small country whose territory is 350 km from north to south and 150 km from West to East. Analyzing data from the Statistical Yearbook 2012 shows that 437 enterprises were active dealing with textiles, footwear etc., from 2005 - only 310 companies. Motivation is the business of an assured market, the demand for products and services - volume and structure - which manifests itself on the domestic and foreign markets. Improving customer service is one of the main objectives of production enterprises. Service level directly affects the economic capacity of the enterprise by increasing its contribution in increasing company profits. Increasing the level of service in shops can be determined by reducing factors that negatively influence the desire to purchase, ie ,, eyes scan "; lengthy speech to the seller on the phone; excessive attention to the buyer; arrogant and indifferent gaze of the seller. As a tool for gathering information served questionnaire that was distributed to 50 respondents, which ranks in the age group: 18-27 years with urban living environment. The questionnaire included questions that allow to analyze the efficiency of customer service and the factors influencing the decision to purchase in local shops in the field of Light Industry. The paper identified measures to increase the level of customer service, which would help to increase sales.

  6. Manipulative Use of Short Messaging Service (SMS Text Messages by Nigerian Telecommunications Companies

    Directory of Open Access Journals (Sweden)

    Ayoola, Kehinde A.

    2014-02-01

    Full Text Available This paper is an application of Relevance Theory for the interpretation of short messaging service (SMS text messages emanating from Nigerian telecommunications companies to their subscribers. The aim of the research was to identify and describe the manipulative strategies employed by Nigerian telecommunications companies to induce subscribers to part with their money through sales promotion lotteries. 100 SMS texts were purposively extracted from the cell phones of randomly selected residents of Lagos Nigeria who had received promotional SMS text messages from three major Nigerian telecommunications companies. Using Sperber and Wilson's Relevance Theory (1995 as its theoretical framework, the paper described the manipulative use of SMS by Nigerian telecommunications companies. The analysis revealed that SMS text messages were encoded to achieve maximization of relevance through explicature and implicature; contextual implication and strengthening; and the reduction of processing effort through violating the maxim of truthfulness and the creative use of graphology. The paper concludes that SMS text-messages were used manipulatively by Nigerian telecommunications companies to earn indirect income from sales promotion lottery.

  7. Is ownership the decisive factor in collaborations between occupational health services and client companies?

    Science.gov (United States)

    Schmidt, Lisa; Sjöström, John; Antonsson, Ann-Beth

    2017-01-01

    Swedish employers are required to use external resources such as Occupational Health Services (OHS providers) if their own knowledge of occupational health and safety is insufficient. Some large employers have their own in-house OHS units but it is more common to engage the services of an external provider. However, no studies have been carried out from a critical perspective regarding how ownership of the OHS provider is related to a successful collaboration with client companies. This study explores the extent to which the six key factors for a successful collaboration are related to ownership and seeks to identify the challenges that the different models of ownership pose. Interviews with 15 client companies and their OHS providers were conducted in order to identify key factors in achieving a successful collaboration with an OHS provider. This study utilizes existing data to identify challenges related to ownership. Two key factors were identified with challenges related to ownership of the OHS provider: The importance of having a long-term perspective when building a relationship; and ensuring that collaboration extends beyond the client's HR Department to the various organisational levels of the company. Whatever form the ownership of an OHS provider may take, each comes with its own specific set of challenges that must be managed in order to achieve a successful collaboration with the client company.

  8. DEVELOPMENT AND COMPETITIVENESS BETWEEN FINANCIAL INVESTMENTS SERVICES COMPANIES (1995-2016

    Directory of Open Access Journals (Sweden)

    Ioana Ancuţa IANCU

    2017-12-01

    Full Text Available In the literature there are studies that deal with intermediaries in banking services (especially, mutual funds and pensions, insurance, real estate, etc. Most of them focus on subjects like investor behaviour, ethical issues and market manipulation. In this paper we intend to observe the stages in the evolution of the Financial Investment Services Companies (SSIF between 1995-2016 in relation with the number of transactions, the volume of traded shares, the number of issuing companies as well as the economic and political situation of our country. Moreover, our study shows that the number of SSIF's is little affected by economic crises or declines and is rather influenced by the annual net incomes of the population. Basically, SSIF’s are in constant competition with the rest of the financial institutions, banks being a good example.

  9. 12 CFR 225.115 - Applicability of Bank Service Corporation Act in certain bank holding company situations.

    Science.gov (United States)

    2010-01-01

    ... 12 Banks and Banking 3 2010-01-01 2010-01-01 false Applicability of Bank Service Corporation Act... Applicability of Bank Service Corporation Act in certain bank holding company situations. (a) Questions have... Service Corporation Act (Pub. L. 87-856, approved October 23, 1962) in cases involving service...

  10. Heartland Engineers: A Century of Superior Service 1907-2007

    Science.gov (United States)

    2009-01-01

    original position during high-speed flight. 1989 Fall of Berlin Wall 1991 Desert Storm 1997 Grand Opening American Jazz Museum 1991 Emanuel Cleaver...Company Design and Layout: Mary Hemmingway-Emrich, Black & White Graphic Design Research and Writing: Kimberly Langas Project Consultant: Paul Feldman, US...District Public Affairs Officer q 9 INTRODUCTION George Washington appointed the first engineer officers of the Army on June 16, 1775, during the American

  11. Model-driven Service Engineering with SoaML

    Science.gov (United States)

    Elvesæter, Brian; Carrez, Cyril; Mohagheghi, Parastoo; Berre, Arne-Jørgen; Johnsen, Svein G.; Solberg, Arnor

    This chapter presents a model-driven service engineering (MDSE) methodology that uses OMG MDA specifications such as BMM, BPMN and SoaML to identify and specify services within a service-oriented architecture. The methodology takes advantage of business modelling practices and provides a guide to service modelling with SoaML. The presentation is case-driven and illuminated using the telecommunication example. The chapter focuses in particular on the use of the SoaML modelling language as a means for expressing service specifications that are aligned with business models and can be realized in different platform technologies.

  12. The profitability of companies offering services to seniors: Comparative study of nursing homes and services at home

    Directory of Open Access Journals (Sweden)

    Teresa M. Monllau Jaques

    2013-09-01

    Full Text Available Purpose: We considered two objectives; on one hand, to analyze the effectiveness and efficiency of enterprises, the purpose of which is to provide services to the elderly. On the other hand, examine whether the enactment of law 39/2006, has meant a change in the profitability of the companies.Design/methodology/approach: We study the accounting behaviour of companies that have more than 250 employees. The period submits to study is over the years 2004 to 2011. The data has been obtained through the SABI and AMADEUS databases.The variables analyzed were the operating margin (OMR rate and the rate of rotation (TAR assets ratioFindings and Originality/value: The analysis of the evolution of OMR shows that in the subsectors analyzed, the Spanish companies are not profitable. The conclusion is not the same when the variable analyzed is TAR. It shows a change in the behaviour of the analyzed companies since 2007. This variation is statistically significant in the case of the OMR, but not so in the case of TAR.Originality/value: The subsectors analyzed have been little studied in Spain. Knowing the evolution of their behaviour will improve the competitiveness of enterprises.

  13. Quality services as a key factor of competitiveness of transport companies

    Directory of Open Access Journals (Sweden)

    Bogetić Srđan

    2014-01-01

    Full Text Available This paper deals with the question of the service quality as an important factor of transport companies in the process of improving competitiveness. Due to global competition and great opportunities that are offered to customers, transporting enterprises need to change their current relationship with the end consumer in order to improve the quality of offered services. Traffic enterprises have realized that improvement of the business processes comes with the use of modern ICT solutions and applications that will ensure that protection of the environment has been taken into account and the quality of service improved as well. Domestic traffic enterprises are not yet ready to accept the change of the way of conducting their business, which furtherly affects the quality of services, and they are still not prepared for the arrival of competition in the transport market.

  14. Effectiveness of Marketing Mix Activities in Engineering Companies in the Czech Republic

    Directory of Open Access Journals (Sweden)

    Milichovský František

    2017-03-01

    Full Text Available The effectiveness of marketing activities has become important, especially in the industrial environment. In an industrial environment, there is a prerequisite for the success of strategic marketing objectives in relation to corporate strategy. The main aim of the paper is to determine whether the realization of marketing activities is influenced by corporate size. For this reason, a questionnaire survey was used, focusing on engineering companies operating in the Czech Republic. To process the results of the questionnaire survey, both basic types of descriptive statistics and Pearson’s chi-square test were used on the selected dataset. The data were processed using the statistical program IBM SPSS Statistics 22. The conclusions provide characteristics of the limitations of research and its potential further direction.

  15. Comparison of Quality Engineering Practices in Malaysian and Indonesian Automotive Related Companies

    Science.gov (United States)

    Putri, Nilda Tri; Sha'ri Mohd, Yusof; Irianto, Dradjad

    2016-02-01

    The main motivating factor driving this research is to find differences between the automotive related companies in Malaysia and Indonesia with regard to quality engineering (QE) implementation. A comparative study between Malaysia and Indonesia provides the opportunity to gain perspective and thorough understanding of the similarities and differences on the critical factors for successful QE practices in the context of both these countries. Face to face interviews are used to compare the QE practices in two automotive companies in Malaysia and Indonesia, respectively. The findings of study showed that both countries have clear quality objectives to achieving zero defects in processes and products and total customer satisfaction. Top and middle management in both countries were found to be directly involved in quality improvement on the shop floor to provide On-The-Job training and actively encourage team members to perform quality problem solving through the formation of quality control circles (QCC) particularly in Indonesia automotive industry. In Malaysia automotive industry, the implementation was not fully effective, but they have started to cultivate those values in the daily execution. Based on the case study results and analysis, the researcher has provided suggestions for both countries as an improvement plan for successful QE implementation. These recommendations will allow management to implement appropriate strategies for better QE implementation which hopefully can improve company's performance and ultimately the making the automotive industry in both countries to reach world class quality. It is strongly believed that the findings of this study can help Malaysia and Indonesia automotive industries in their efforts to become more effective and competitive.

  16. INFORMATION TECHNOLOGY AND THE COMPANY PERFORMANCE IN THE SECTOR OF SERVICES

    Directory of Open Access Journals (Sweden)

    BOZGA LIVIU

    2015-06-01

    Full Text Available Presently, the weight of services sector is increasing in all economies and represents the main element of the gross domestic product in the developed countries. Consequently, in the last decennia, this sector captured the interest of researchers, both in academic and business media. Information Technology (IT represents one of the most dynamic factors contributing to the technical progress in the design, process and supply of all categories of services. The theoretical and practical investigations already demonstrated the potential of the Information Systems adoption and implementation, to improve the organization performances (efficiency, productivity, organization competitiveness and development etc.. However, this potential is not always fully valued. The best performances could be achieved when the IT investments are aligned with internal capabilities and organizational processes within company strategy. The aim of this contribution is to review main published studies investigating the direct and indirect potential effects of IT on company performance in the service sector. There are also addressed issues regarding the measurement difficulties of the IT impacts on organization performance and the limitations generated by the service diversity and the fast dynamics of their market.

  17. Evaluating perceived quality of CELPE service: A Brazilian power company case study

    International Nuclear Information System (INIS)

    Paes de Barros Filho, Joao; Fritsch Damasio da Silva, Cleriston; Nascimento Melo, Maria Auxiliadora do; Dumke de Medeiros, Denise

    2009-01-01

    This paper presents an application of a methodology for the diagnosis and analysis of the service quality perceived by a Particular Group of CELPE Corporate Customers, a Brazilian power company at Pernambuco State. Concepts, on the power sector, of Quality in Services, Performance Objectives and Critical Factors of Success have been used to develop the analysis. Next, the Critical Factors for a power company were determined and classified in accordance with the performance objectives: Quality, Dependability, Speed and Flexibility. From the factors established, a questionnaire was created to collect data. The case studied involves quantitative research on CELPE's private corporate principal customers using statistical tests to measure internal consistency reliability of the questionnaire scales and to identify underlying concepts, in the four groups analyzed, through which the private corporate customers perceive quality in the given services. Among the goals of this study are to improve the relationship with principal Private Corporate Clients, to create customer loyalty, and to maximize efforts in providing the power supply service, all of them with a view to improving and determining the Global Satisfaction Index

  18. Evaluating perceived quality of CELPE service: A Brazilian power company case study

    Energy Technology Data Exchange (ETDEWEB)

    Paes de Barros Filho, Joao [Federal University of Pernambuco (UFPE), Center of Technology and Geosciences, 5th floor, Academico Helio Ramos av., Cidade Universitaria, Recife, PE 50.670-901 (Brazil)], E-mail: joaopaes@celpe.com.br; Fritsch Damasio da Silva, Cleriston [Federal University of Pernambuco (UFPE), Center of Technology and Geosciences, 5th floor, Academico Helio Ramos av., Cidade Universitaria, Recife, PE 50.670-901 (Brazil)], E-mail: cleriston_silva@yahoo.com.br; Nascimento Melo, Maria Auxiliadora do [Federal University of Pernambuco (UFPE), Center of Technology and Geosciences, 5th floor, Academico Helio Ramos av., Cidade Universitaria, Recife, PE 50.670-901 (Brazil)], E-mail: manmelo@ufpe.br; Dumke de Medeiros, Denise [Federal University of Pernambuco (UFPE), Center of Technology and Geosciences, 5th floor, Academico Helio Ramos av., Cidade Universitaria, Recife, PE 50.670-901 (Brazil)], E-mail: ddm@ufpe.br

    2009-04-15

    This paper presents an application of a methodology for the diagnosis and analysis of the service quality perceived by a Particular Group of CELPE Corporate Customers, a Brazilian power company at Pernambuco State. Concepts, on the power sector, of Quality in Services, Performance Objectives and Critical Factors of Success have been used to develop the analysis. Next, the Critical Factors for a power company were determined and classified in accordance with the performance objectives: Quality, Dependability, Speed and Flexibility. From the factors established, a questionnaire was created to collect data. The case studied involves quantitative research on CELPE's private corporate principal customers using statistical tests to measure internal consistency reliability of the questionnaire scales and to identify underlying concepts, in the four groups analyzed, through which the private corporate customers perceive quality in the given services. Among the goals of this study are to improve the relationship with principal Private Corporate Clients, to create customer loyalty, and to maximize efforts in providing the power supply service, all of them with a view to improving and determining the Global Satisfaction Index.

  19. Evaluating perceived quality of CELPE service. A Brazilian power company case study

    Energy Technology Data Exchange (ETDEWEB)

    De Barros Filho, Joao Paes; Da Silva, Cleriston Fritsch Damasio; Do Nascimento Melo, Maria Auxiliadora; De Medeiros, Denise Dumke [Federal University of Pernambuco (UFPE), Center of Technology and Geosciences, 5th floor, Academico Helio Ramos av., Cidade Universitaria, Recife, PE 50.670-901 (Brazil)

    2009-04-15

    This paper presents an application of a methodology for the diagnosis and analysis of the service quality perceived by a Particular Group of CELPE Corporate Customers, a Brazilian power company at Pernambuco State. Concepts, on the power sector, of Quality in Services, Performance Objectives and Critical Factors of Success have been used to develop the analysis. Next, the Critical Factors for a power company were determined and classified in accordance with the performance objectives: Quality, Dependability, Speed and Flexibility. From the factors established, a questionnaire was created to collect data. The case studied involves quantitative research on CELPE's private corporate principal customers using statistical tests to measure internal consistency reliability of the questionnaire scales and to identify underlying concepts, in the four groups analyzed, through which the private corporate customers perceive quality in the given services. Among the goals of this study are to improve the relationship with principal Private Corporate Clients, to create customer loyalty, and to maximize efforts in providing the power supply service, all of them with a view to improving and determining the Global Satisfaction Index. (author)

  20. Using ERP Systems to Transform Business Processes: A Case Study at a Precession Engineering Company

    Directory of Open Access Journals (Sweden)

    C.K.M.Lee

    2009-10-01

    Full Text Available Enterprises nowadays strive to keep transforming their business processes in accordance with the fastchanging customer demands so as to survive the intense global competition. In an attempt to provide practitioners with an insight into ERP implementation and the resulting business performances, this paper investigate how a successful ERP implementation can help transform enterprises processes. Case based research which is based on an in-depth observation under managerial and practitioner situation. A case study at a precession engineering company is conducted to evaluate the feasibility of the proposed strategic enterprise information model. This paper focuses on the implementation of Sales & Marketing and Warehouse modules of an ERP system. The key performance indicators are used to evaluate how the ERP implementation can improve the business processes. It is found that ERP helps to improve data visibility and improve on-time delivery but less effective on improving employee productivity. This research proposes an enterprise information model to exploit what strategy should be formulate and how ERP tactic can be implemented in company to enhance enterprise competitive advantages. The strategic enterprise information model is formulated based on our in-depth case study and ERP consultant's experience.

  1. User Management with LDAP(Light weight Directory Access Protocolfor access to technology and Information Services in Companies

    Directory of Open Access Journals (Sweden)

    José Teodoro Mejía Viteri

    2016-08-01

    Full Text Available This research aims to conduct an analysis of management services information and users with LDAP (Lightweight / Simplified Directory Access Protocol, their interaction with other technology services company, allowing it to be accessed through a single user and password. This study allowed us to collect information through a literature review on the LDAP service and its ability to interact with your user directory Open source technology services; also with Windows Server and Active Directory service is used by companies for their ease of management and access resources on Windows clients; is intended to provide an alternative for the implementation of each of the services required by public and private companies with tools free use and access to services for management and administration can be done by integrating or synchronizing with the directory LDAP.

  2. Manufacturing and service opportunities for Canadian companies in large wind turbines

    International Nuclear Information System (INIS)

    Wittholz, H.; Lacroix, A.

    2003-04-01

    This report presents an overview of the wind power industry and recommends initiatives for Canadian companies to embark in an industry with promising growth opportunities. Wind energy is the fastest growing source of energy with many associated manufacturing and service opportunities and employment benefits. In 2001, the wind energy industry invested US$5.2 billion worldwide. The average size of a large wind turbine is approximately 1.0 MW for on-shore sites and 2 to 5 MW for offshore applications. The technology is dominated by European companies, with the top 10 turbine manufacturers supplying more than 90 per cent of the global market. This report investigates the risks and opportunities available for Canada in the service and manufacturing sectors of the wind energy industry. In addition, 17 wind turbine components and subsystems in mechanical and electrical parts are described. It was suggested that, given the technology that is currently available in Canada, the greatest manufacturing opportunities lie in the development of rotor blades, towers, base frames, vibration mounts and generators. The report also defines market entry barriers and presents solutions. It was emphasized that timing to the market is critical because it will be more difficult to enter the competitive market in the coming years. The author suggests a target of 20 per cent of North American wind energy market for Canadian companies by 2020, equivalent to US$2.68 billion in annual sales and 58,800 jobs. 6 refs., 6 tabs., 1 fig

  3. Dollar Summary of Federal Supply Classification and Service Category by Company, FY83, Part 5 (N065-W059).

    Science.gov (United States)

    1983-01-01

    ENGINEERING TYPE SERVICE 61 CONSTRUCTIONEERING NORTHWEST INC WASHINGTON ARMY OTHER ARCHITECTS & ENGINEERING - GENERAL 25 COOKE DOUGLASS FARR LTD MISS NAVY...CONTRACT SVC CALIFORNIA NAVY OTHER MANAGEMENT SERVICES 857 SOCIAL & SCIENTIFIC SYSTEMS INC DC ARMY OTHER MANAGEMENT SERVICES 27. 7 SOFTECH INC OHIO

  4. Communication network structure parameters and new knowledge generation capabilities in companies engaged in industry control system engineering projects

    Directory of Open Access Journals (Sweden)

    Titov Sergei

    2016-01-01

    Full Text Available Engineering companies engaged in business of industry control systems need to manage the processes of generation of innovations within and across their projects. Generation and diffusion of innovations materialize through the communication networks of project teams. Therefore, it is possible to hypothesize that the characteristics of communication networks play role in generation of new knowledge. With the data from 14 industry control system projects of a Russian engineering company the communication network structure characteristics were calculated and the analysis of correlation between these characteristics and knowledge generation capabilities was performed. As a result correlation between centralization of communication and the number of new technical solutions developed in projects was discovered.

  5. Solar-based rural electrification policy design: The Renewable Energy Service Company (RESCO) model in Fiji

    Energy Technology Data Exchange (ETDEWEB)

    Dornan, M. [Resource Management in Asia-Pacific Program, The Crawford School of Economics and Government, The Australian National University, Acton ACT 2601 (Australia)

    2011-02-15

    Solar photovoltaic technologies have for some time been promoted as a cost effective means of rural electrification in developing countries. However, institutional structures resulting in poor maintenance have adversely affected the sustainability of past solar projects. In Fiji, the Renewable Energy Service Company (RESCO) program is the latest attempt to promote solar-based rural electrification in a fee-for-service model, aiming to remove the high upfront capital costs associated with solar technologies and using a public-private sector partnership for maintenance. This paper assesses the program using survey and interview data. Major flaws are identified, relating to incorrect treatment of principal-agent problems, information asymmetries, motivational problems, and resourcing of government agencies. General lessons for fee-for-service solar home system models emerge, including that incentives for stakeholders must take centre stage in designing and administering such programs, and that active government support and ownership are required to make programs sustainable. (author)

  6. STUDYING THE STOCKS MANAGEMENT OF A SMALL COMPANY OF THE SERVICES

    Directory of Open Access Journals (Sweden)

    Paulo Cesar Chagas Rodrigues

    2013-06-01

    Full Text Available Many are the possibilities of intervention in the organizations so that they rationalize their process of production, and satisfy the necessities of their customers. Among these possibilities to be treated in this article it is the stocks management optimization, that is one of the great generators of waste, also, when badly managed, occults the majority of the management problems. Simple elements as tools for predicting demand, stocks control and classification systems, evaluation physicist-financier system, layout, amongst other instruments, if correctly implanted and managed bring considerable benefits for the organization, increasing productivity and competitiveness. This research, has tried to restrict its focus, by studying the stocks management of a small of the computer science company located in the city of Bauru, State of Sao Paulo, which has an estimated population of 305.753 inhabitants, with approximately 1.338 industries, 7.094 commerce and 5.371 rendered company service.

  7. 18 CFR 366.23 - FERC Form No. 60, Annual reports of centralized service companies, and FERC-61, Narrative...

    Science.gov (United States)

    2010-04-01

    ... POWER ACT AND NATURAL GAS ACT BOOKS AND RECORDS Accounting and Recordkeeping Under PUHCA 2005, the... functions. 366.23 Section 366.23 Conservation of Power and Water Resources FEDERAL ENERGY REGULATORY... companies, and FERC-61, Narrative description of service company functions. (a) General. (1) FERC Form No...

  8. 76 FR 24064 - Arizona Public Service Company, Palo Verde Nuclear Generating Station, Units 1, 2, and 3, Notice...

    Science.gov (United States)

    2011-04-29

    ... Service Company, Palo Verde Nuclear Generating Station, Units 1, 2, and 3, Notice of Issuance of Renewed... Company (licensee), the operator of the Palo Verde Nuclear Generating Station, Units 1, 2, and 3 (PVNGS... Plants: Supplement 43, Regarding Palo Verde Nuclear Generating Station,'' issued January 2011, discusses...

  9. 18 CFR 260.9 - Reports by natural gas pipeline companies on service interruptions and damage to facilities.

    Science.gov (United States)

    2010-04-01

    ... 18 Conservation of Power and Water Resources 1 2010-04-01 2010-04-01 false Reports by natural gas..., NATURAL GAS ACT STATEMENTS AND REPORTS (SCHEDULES) § 260.9 Reports by natural gas pipeline companies on service interruptions and damage to facilities. (a)(1) Every natural gas company must report to the...

  10. A practical example of implementing TQM within a science and engineering company

    International Nuclear Information System (INIS)

    Taylor, L.G.; Hickey, W.J.

    1992-01-01

    EG and G Energy Measurements is committed to being the best and most productive management and operating contractor in the Department of Energy (DOE) complex. The company provides instrumentation for underground testing at the Nevada Test Site and do engineering and research and development for the Department of Energy, Lawrence Livermore, Los Alamos, and Sandia National Laboratories. The also conducts aerial surveys nation-wide to monitor radiation and other impacts on the environment. In 1986, EG and G, along with all the other defense contractors, entered the era of declining budgets, known to some as the era of Gramm-Rudman, and to others as the simple and obvious need to reduce the federal deficit in order to save our national economy. In order to meet this challenge, EG and G Energy Measurements, Inc. has chosen a two-pronged approach to implementing Total Quality Management (TQM): management initiatives and employee initiatives. This presentation presents a practical example of how a TQM system is being implemented in a science, engineering, and research and development culture. The TQM concept is discussed as it pertains to the DOE/contractor relationship. Emphasis is given to the quality improvement process as it relates to quality control and quality assurance. Special emphasis is given in the areas of definitions, philosophies of experts, cultural challenges, creation of an infrastructure, resistance to change, quality improvement teams, cost of quality, DOE Orders, customer interface, and recognition issues

  11. Energy service companies in China. The role of social networks and trust

    Energy Technology Data Exchange (ETDEWEB)

    Kostka, Genia [Frankfurt School of Finance and Management, Frankfurt am Main (Germany). East-West Centre of Business Studies and Cultural Science; Shin, Kyoung [Massachusetts Institute of Technology, Cambridge, MA (United States). Dept. of Political Sciences

    2011-06-15

    China's energy-service companies (ESCOs) have developed only modestly despite favorable political and market conditions. We argue that with sophisticated market institutions still evolving in China, trust-based relations between ESCOs and energy customers are essential for successful implementation of energy efficiency projects. Chinese ESCOs, who are predominantly small and private enterprises, perform poorly in terms of trust-building because they are disembedded from local business, social, and political networks. We conclude that in the current institutional setting, the ESCO model based on market relations has serious limitations and is unlikely to lead to large-scale implementation of energy efficiency projects in China. (orig.)

  12. Value of solar thermal and photovoltaic power plants to Arizona Public Service Company

    International Nuclear Information System (INIS)

    Smith, P.A.

    1994-01-01

    Arizona Public Service Company has performed a study using historical solar radiation and system load data to (1) estimate the effects of six types of solar generation on system reliability, (2) estimate the central station value of each to its system, (3) and to assess the potential of each of those technologies to provide bulk power to its system in the 2000 time frame. Technologies included three solar thermal (central receiver, dish Stirling, and parabolic trough) and three flat plate photovoltaic plants (fixed position, one axis, and two axis tracking)

  13. The integrated evaluation of the macro environment of companies providing transport services

    Directory of Open Access Journals (Sweden)

    A. Žvirblis

    2008-09-01

    Full Text Available The article presents the main principles of the integrated evaluation of macro environment components and factors influencing the performance of transport companies as well as providing the validated quantitative evaluation models and results obtained in evaluating the macro environment of Lithuanian companies providing transport services. Since quantitative evaluation is growing in importance, the process of developing the principles and methods of business macro environment quantitative evaluation is becoming relevant from both theoretical and practical perspectives. The created methodology is based on the concept of macro environment as an integrated whole of components, formalization and the principle of three-stage quantitative evaluation. The methodology suggested involves the quantitative evaluation of primary factors and macro environment components as an integral dimension (expressed in points. On the basis of this principle, an integrated macro environment evaluation parameter is established as its level index. The methodology integrates the identification of significant factors, building scenarios, a primary analysis of factors, expert evaluation, the quantitative evaluation of macro environment components and their whole. The application of the multi-criteria Simple Additive Weighting (SAW method is validated. The integrated evaluation of the macro environment of Lithuanian freight transportation companies was conducted. As a result, the level indices of all components as well as the level index of macro environment considered as a whole of components were identified. The latter reflects the extent of deviation from an average level of a favourable macro environment. This is important for developing strategic marketing decisions and expanding a strategic area.

  14. Job safety and awareness analysis of safety implementation among electrical workers in airport service company

    Directory of Open Access Journals (Sweden)

    Putra Perdana Suteja

    2018-01-01

    Full Text Available Electrical is a fundamental process in the company that has high risk and responsibility especially in public service company such as an airport. Hence, the company that operates activities in the airport has to identify and control the safety activities of workers. On the safety implementation, the lack of workers’ awareness is fundamental aspects to the safety failure. Therefore, this study aimed to analyse the safety awareness and identify risk in the electrical workplace. Safety awareness questionnaires are distributed to ten workers in order to analyse their awareness. Job safety analysis method used to identify the risk in the electrical workplace. The preliminary study stated that workers were not aware of personal protective equipment usage so that the awareness and behavioural need to be analysed. The result is the hazard was found such as electrical shock and noise for various intensity in the workplace. While electrical workers were aware of safety implementation but less of safety behaviour. Furthermore, the recommendation can be implemented are the implementation of behaviour-based safety (BBS, 5S implementation and accident report list.

  15. Development of the safety evaluation system in the respects of organizational factors and workers' consciousness. Pt. 3. On know-how of its applying to an engineering company

    International Nuclear Information System (INIS)

    Sasou, Kunihide; Hasegawa, Naoko; Hirose, Ayako; Tsuge, Tadashi; Hayase, Kenichi; Takano, Kenichi

    2003-01-01

    'Safety Culture' has been paid attentions since Chernobyl accident in 1986. The criticality accident in 1999 and other kinds of scandals involving big name companies in Japan make them realize the importance of safety culture. CRIEPI is developing a safety evaluation system. The evaluation is based on the answers to the questionnaire and their statistical analysis such as t-test principal component analysis. This report discusses know-how when applying this evaluation technique to an engineering company whose jobs are ranging from production of products to engineering services to customers. About 15% engineers of the company answered the questionnaire and the answers were statistically analyzed. The results show the followings. First, the evaluation technique is not suitable to evaluations between departments with different kinds of jobs in each. That is because risk on the business of each department differs from each other due to the differences in the kinds of jobs. This indicates that the evaluation technique should be applied to groups whose jobs and risks on their business are equal. Second, the technique is applicable to branches with some kinds of jobs. A branch consists of small groups with different jobs but the ratios of the groups in a branch are nearly equal to those in other branches. Therefore, risks in each branch are equal. Finally, the technique should consider the frequency in which risks of a group to be tested realize. The larger the frequency in which workers face them is, the more the workers pay attention to safety issues. These findings indicate that the safety evaluation system needs several kinds of the standards of comparisons to be applied to evaluate safety levels in wide range of industrial companies. (author)

  16. 75 FR 43099 - Airworthiness Directives; General Electric Company (GE) CT7-9C and -9C3 Turboprop Engines

    Science.gov (United States)

    2010-07-23

    ... balance-cuts can negatively affect the low-cycle fatigue life capability of the shaft. This condition, if... Company (GE) CT7-9C and -9C3 Turboprop Engines AGENCY: Federal Aviation Administration (FAA), DOT. ACTION... nonconforming GGT shaft land balance-cuts, which could result in the shaft failing before its published life...

  17. Knowledge services in science and technology - improving the university/research centre - company relationship

    International Nuclear Information System (INIS)

    Magalhaes, Adriana Braz Vendramini Bicca

    2009-01-01

    This research proposes a conceptual model for Knowledge Services Structure applicable to Science and Technology Parks (STP) and targeted to micro, small and medium enterprises, in order to improve the business - university - research centers relationship. The idea emerged from exploratory studies on STP and the observation of a knowledge gap on this subject: academic studies that have proposed support services structures to link companies - university - research centers in STP were not available. The study methodology is composed by: exploratory studies complemented by action research. Five aspects of analysis (knowledge services, business development, ordinary/ S and T infrastructure services, expansion of area, and image / visibility) were chosen; a questionnaire based on the these aspects were elaborated and applied by e-mail (e-survey), using as data-base the IASP associated members for the selection of potential respondents. The questionnaire was answered by STP managers from different countries (Spain, Italy, Portugal, Germany, United Kingdom, China, Brazil, Turkey and Uruguay) and, for a deeper and better answers understanding, presential interviews were conducted in certain European STP. After presentation, analysis and discussion of the results, a conceptual model of knowledge service structure for STP has been made, using as basis the Technology Park of Sao Paulo structure. During the formulation of the conceptual model stage, a brief discussion on the importance of knowing and meet the customer needs meant on the inclusion of a customer-interface in the final model. (author)

  18. Club Ademe International. Technologies and services of French eco-companies. Export catalogue 2017-2018

    International Nuclear Information System (INIS)

    2017-11-01

    Founded in 1997 at the initiative of ADEME and sponsored by the French government ministries for Ecology, Industry and Foreign Trade, Club ADEME International brings together over one hundred innovative French companies that are present in the world sustainable development market. Piloted by ADEME, this network of environmental business accompanies its members as they develop innovative international projects and partnerships dedicated to protecting the environment and mastering energy consumption. Club ADEME International, in liaison with ADEME and public bodies, offers many practical services business intelligence and information products, support for innovation-that members develop their international activity. This Club ADEME International catalogue presents an overview of technologies and services proposed by French eco-enterprises, essential components of global action to meet today's environmental, energy and climate challenges

  19. Club Ademe International. Technologies and services of French eco-companies. Export catalogue 2016-2017

    International Nuclear Information System (INIS)

    2016-01-01

    Founded in 1997 at the initiative of ADEME and sponsored by the French government ministries for Ecology, Industry and Foreign Trade, Club ADEME International brings together over one hundred innovative French companies that are present in the world sustainable development market. Piloted by ADEME, this network of environmental business accompanies its members as they develop innovative international projects and partnerships dedicated to protecting the environment and mastering energy consumption. Club ADEME International, in liaison with ADEME and public bodies, offers many practical services business intelligence and information products, support for innovation-that members develop their international activity. This Club ADEME International catalogue presents an overview of technologies and services proposed by French eco-enterprises, essential components of global action to meet today's environmental, energy and climate challenges

  20. Club Ademe International. Technologies and services of French eco-companies. Export catalogue 2015-2016

    International Nuclear Information System (INIS)

    2015-01-01

    Founded in 1997 at the initiative of ADEME and sponsored by the French government ministries for Ecology, Industry and Foreign Trade, Club ADEME International brings together over one hundred innovative French companies that are present in the world sustainable development market. Piloted by ADEME, this network of environmental business accompanies its members as they develop innovative international projects and partnerships dedicated to protecting the environment and mastering energy consumption. Club ADEME International, in liaison with ADEME and public bodies, offers many practical services business intelligence and information products, support for innovation-that members develop their international activity. This Club ADEME International catalogue presents an overview of technologies and services proposed by French eco-enterprises, essential components of global action to meet today's environmental, energy and climate challenges

  1. Club Ademe International. Technologies and services of French eco-companies. Export catalogue 2013-2014

    International Nuclear Information System (INIS)

    2013-01-01

    Founded in 1997 at the initiative of ADEME and sponsored by the French government ministries for Ecology, Industry and Foreign Trade, Club ADEME International brings together over one hundred innovative French companies that are present in the world sustainable development market. Piloted by ADEME, this network of environmental business accompanies its members as they develop innovative international projects and partnerships dedicated to protecting the environment and mastering energy consumption. Club ADEME International, in liaison with ADEME and public bodies, offers many practical services business intelligence and information products, support for innovation-that members develop their international activity. This Club ADEME International catalogue presents an overview of technologies and services proposed by French eco-enterprises, essential components of global action to meet today's environmental, energy and climate challenges

  2. An assessment of the radiation protection programme within a major multi-national oil service company

    International Nuclear Information System (INIS)

    Nelis, P.; Simpkin, P.; Christie, K.

    2002-01-01

    In this paper we are going to look at the radiation protection programme which has been developed within one of the corporation's newer operating divisions, Baker Hughes INTEQ, which is a major supplier of drilling and real-time formation evaluation services. These enable the company to steer and drill complex wells, in the most challenging down-hole environments, into multiple target zones in oil and gas reservoirs. We will focus here on INTEQ's measurement while drilling or MWD services. These provide precise well navigation information and evaluation of the formation being drilled through, in real time, to the rig operators. Prior to the development of MWD technology, such information could only be obtained by lowering equipment into the hole after the drill had been removed, using wireline logging techniques. MWD tools carrying radioactive sources, commonly known in the oil field, albeit incorrectly, as nuclear tools, provide information on the density and porosity of the underground formation being drilled through

  3. Accountability and governance in local public services: The particular case of mixed companies

    Directory of Open Access Journals (Sweden)

    Nuno Ferreira da Cruz

    2011-12-01

    Full Text Available The growing budget restrictions and decentralization processes that local governments face nowadays are threatening the sustainability of local public services. To overcome this problem, local decision-makers around the world have been developing ambiguous reforms, leading to various governance models. Since these services are essential for citizens’ welfare, it is crucial to determine whether or not these models have been effective and useful to cope with this state of affairs. To offer extra leverage to key projects, the European governments have been resorting to public-private partnerships (PPPs. One of the visible trends, which lacks further research, has been the use of mixed public-private companies (institutionalized PPPs. Although it is recognized that this solution can be interesting for both public and private sides, it has some particular features that can avert the aimed goals. This paper provides a literature review on mixed companies encompassing theoretical, legal and operational aspects. It also focuses on regulation by contract, referring to a particular Portuguese case study in the water sector and explaining how the municipality handled risk allocation and regulated the access to the market of private investors. Finally, it discusses the need for external regulation and makes suggestions on how these processes should be managed right from the bidding stage

  4. Applied Ontology Engineering in Cloud Services, Networks and Management Systems

    CERN Document Server

    Serrano Orozco, J Martín

    2012-01-01

    Metadata standards in today’s ICT sector are proliferating at unprecedented levels, while automated information management systems collect and process exponentially increasing quantities of data. With interoperability and knowledge exchange identified as a core challenge in the sector, this book examines the role ontology engineering can play in providing solutions to the problems of information interoperability and linked data. At the same time as introducing basic concepts of ontology engineering, the book discusses methodological approaches to formal representation of data and information models, thus facilitating information interoperability between heterogeneous, complex and distributed communication systems. In doing so, the text advocates the advantages of using ontology engineering in telecommunications systems. In addition, it offers a wealth of guidance and best-practice techniques for instances in which ontology engineering is applied in cloud services, computer networks and management systems. �...

  5. Outsourced design services lessons learned from LHC civil engineering

    CERN Document Server

    Watson, T

    2003-01-01

    In April 1996 CERN awarded three contracts for the provision of civil engineering design and site supervision services associated with the LHC Project. These three contracts with an average value at signature of 12MCHF were placed using the “two envelope” award system. Eight firms from six member states were integrated into three Joint Ventures. For Projects prior to the LHC, CERN would have carried out the design and supervision using in-house staff. The change to out-sourced services represented a major step for CERN. After seven years, the contracts are now coming to their conclusion. This paper aims to discuss the reasons why these contracts were originally implemented, the lessons than have been learnt over the last seven years and conclusions on how CERN could approach the need for civil engineering design services in the future.

  6. 75 FR 76040 - Weyerhaeuser Company Corporate Headquarters Including On-Site Leased Workers From Volt Services...

    Science.gov (United States)

    2010-12-07

    ... Assistance on June 2, 2010, applicable to workers of Weyerhaeuser Company, Corporate Headquarters, including... Weyerhaeuser Company, Corporate Headquarters to be considered leased workers. Based on these findings, the... the Federal Way, Washington location of Weyerhaeuser Company, Corporate Headquarters. The amended...

  7. How the Kano model contributes to Kansei engineering in services.

    Science.gov (United States)

    Hartono, Markus; Chuan, Tan Kay

    2011-11-01

    Recent studies show that products and services hold great appeal if they are attractively designed to elicit emotional feelings from customers. Kansei engineering (KE) has good potential to provide a competitive advantage to those able to read and translate customer affect and emotion in actual product and services. This study introduces an integrative framework of the Kano model and KE, applied to services. The Kano model was used and inserted into KE to exhibit the relationship between service attribute performance and customer emotional response. Essentially, the Kano model categorises service attribute quality into three major groups (must-be [M], one-dimensional [O] and attractive [A]). The findings of a case study that involved 100 tourists who stayed in luxury 4- and 5-star hotels are presented. As a practical matter, this research provides insight on which service attributes deserve more attention with regard to their significant impact on customer emotional needs. STATEMENT OF RELEVANCE: Apart from cognitive evaluation, emotions and hedonism play a big role in service encounters. Through a focus on delighting qualities of service attributes, this research enables service providers and managers to establish the extent to which they prioritise their improvement efforts and to always satisfy their customer emotions beyond expectation.

  8. BPELPower—A BPEL execution engine for geospatial web services

    Science.gov (United States)

    Yu, Genong (Eugene); Zhao, Peisheng; Di, Liping; Chen, Aijun; Deng, Meixia; Bai, Yuqi

    2012-10-01

    The Business Process Execution Language (BPEL) has become a popular choice for orchestrating and executing workflows in the Web environment. As one special kind of scientific workflow, geospatial Web processing workflows are data-intensive, deal with complex structures in data and geographic features, and execute automatically with limited human intervention. To enable the proper execution and coordination of geospatial workflows, a specially enhanced BPEL execution engine is required. BPELPower was designed, developed, and implemented as a generic BPEL execution engine with enhancements for executing geospatial workflows. The enhancements are especially in its capabilities in handling Geography Markup Language (GML) and standard geospatial Web services, such as the Web Processing Service (WPS) and the Web Feature Service (WFS). BPELPower has been used in several demonstrations over the decade. Two scenarios were discussed in detail to demonstrate the capabilities of BPELPower. That study showed a standard-compliant, Web-based approach for properly supporting geospatial processing, with the only enhancement at the implementation level. Pattern-based evaluation and performance improvement of the engine are discussed: BPELPower directly supports 22 workflow control patterns and 17 workflow data patterns. In the future, the engine will be enhanced with high performance parallel processing and broad Web paradigms.

  9. Quality in health care and globalization of health services: accreditation and regulatory oversight of medical tourism companies.

    Science.gov (United States)

    Turner, Leigh G

    2011-02-01

    Patients are crossing national borders in search of affordable and timely health care. Many medical tourism companies are now involved in organizing cross-border health services. Despite the rapid expansion of the medical tourism industry, few standards exist to ensure that these businesses organize high-quality, competent international health care. Addressing the regulatory vacuum, 10 standards are proposed as a framework for regulating the medical tourism industry. Medical tourism companies should have to undergo accreditation review. Care should be arranged only at accredited international health-care facilities. Standards should be established to ensure that clients of medical tourism companies make informed choices. Continuity of care needs to become an integral feature of cross-border care. Restrictions should be placed on the use of waiver of liability forms by medical tourism companies. Medical tourism companies must ensure that they conform to relevant legislation governing privacy and confidentiality of patient information. Restrictions must be placed on the types of health services marketed by medical tourism companies. Representatives of medical tourism agencies should have to undergo training and certification. Medical travel insurance and medical complications insurance should be included in the health-care plans of patients traveling for care. To protect clients from financial losses, medical tourism companies should be mandated to contribute to compensation funds. Establishing high standards for the operation of medical tourism companies should reduce risks facing patients when they travel abroad for health care.

  10. Innovation pressure : service companies race to improve their horizontal multi-frac completion tools and techniques

    Energy Technology Data Exchange (ETDEWEB)

    Chandler, G.

    2010-11-15

    This article described innovations in horizontal multi-frac completion tools and techniques that service companies are providing in the field. BJ Services has developed coiled tubing technology for annular fracing in cased-hole horizontal wells, which enables producers to complete with closer spacing, and frac sleeves that form an integral part of the casing string. Trican Well Service Ltd. recommends pumping through casing to create an unobstructed conduit, reducing friction and allowing the high pressure needed to create complex fractures. The Burst Port System is designed for selective fracturing: integrated casing collars that contain pre-milled ports are placed into the horizontal well casing; the C2C, a selective fracturing cup tool with a unique pressure equalization valve, straddles the port; and pressure is built up the designated burst point, leaving an isolated conduit to the formation. Recent chemical innovations include ecologically safe frac fluids and fluids designed to work in cold temperatures. The Viking PW (produced water) system can accommodate produced water, recycled water, and recycled oil-based frac systems and tolerates other contaminants. Non-toxic EcoClean fluids protect water wells and aquifers during treatments. A new frac fluid modifies the surface property of proppant, allowing deeper penetration with less settling and banking. Advances in well simulation technology, micro-seismic techniques that can listen and locate fracing events in real time, and directional drillers were also described. Low gas prices are inspiring companies to improve efficiency ad lower costs, which is creating a greater emphasis on development. 2 figs.

  11. Service hall in Number 1 Fukushima Nuclear Power Station, Tokyo Electric Power Company, Inc

    International Nuclear Information System (INIS)

    Tawara, Shigesuke

    1979-01-01

    There are six BWR type nuclear power plants in the Number 1 Fukushima Nuclear Power Station, Tokyo Electric Power Company, Inc. The service hall of the station is located near the entrance of the station. In the center of this service hall, there is the model of a nuclear reactor of full scale. This mock-up shows the core region in the reactor pressure vessel for the number one plant. The diameter and the thickness of the pressure vessel are about 5 m and 16 cm, respectively. The fuel assemblies and control rods are set just like the actual reactor, and the start-up operation of the reactor is shown colorfully and dynamically by pushing a button. When the control rods are pulled out, the boiling of water is demonstrated. The 1/50 scale model of the sixth plant with the power generating capacity of 1100 MWe is set, and this model is linked to the mock-up of reactor written above. The operations of a recirculating loop, a turbine and a condenser are shown by switching on and off lamps. The other exhibitions are shielding concrete wall, ECCS model, and many kinds of panels and models. This service hall is incorporated in the course of study and observation of civics. The good environmental effects to fishes and shells are explained in this service hall. Official buildings and schools are built near the service hall utilizing the tax and grant concerning power generation. This service hall contributes to give much freedom from anxiety to the public by the tour. (Nakai, Y.)

  12. Employment of personnel of a security service company does not require the consent of the works council

    International Nuclear Information System (INIS)

    Anon.

    1992-01-01

    If a company or institution hires personnel of a security service company to protect its premises, this kind of employment does not mean the company carries on temporary employment business. Within the purview of section 99, sub-section 1 of the BetrVG (Works Constitution Act), the security service personnel is not 'employed' in the proper sense even if the security tasks fulfilled by them are done at other times by regular employees of the company or institution. The court decision also decided that the Works Council need not give consent to employment of foreign security personnel. Federal Labour Court, decision dated May 5, 1992 - 1 ABR 78/91. (orig./HP) [de

  13. Employment of security personnel of a security service company does not need approval by the works council

    International Nuclear Information System (INIS)

    Anon.

    1990-01-01

    If a company or institution hires personnel of a security service company to protect its premises, this kind of employment does not mean the company carries on temporary employment business. Within the purview of section 99, sub-secion 1 of the BetrVG (Works Constitution Act), the security service personnel is not 'employed' in the proper sense even if the security tasks fulfilled by them are done at other times by regular employees of the company or institution. The court decision also decided that the Works Council need not give consent to employment of foreign security personnel. The court decision was taken for settlement of court proceedings commenced by Institute of Plasma Physics in Garching. (Federal Labour Court, decision dated November 28, 1989 - 1 ABR 90/88). (orig./HP) [de

  14. ETICS the international software engineering service for the grid

    CERN Document Server

    Di Meglio, A; Couvares, P; Ronchieri, E; Takács, E

    2008-01-01

    The ETICS system is a distributed software configuration, build and test system designed to fulfil the needs of improving the quality, reliability and interoperability of distributed software in general and grid software in particular. The ETICS project is a consortium of five partners (CERN, INFN, Engineering Ingegneria Informatica, 4D Soft and the University of Wisconsin-Madison). The ETICS service consists of a build and test job execution system based on the Metronome software and an integrated set of web services and software engineering tools to design, maintain and control build and test scenarios. The ETICS system allows taking into account complex dependencies among applications and middleware components and provides a rich environment to perform static and dynamic analysis of the software and execute deployment, system and interoperability tests. This paper gives an overview of the system architecture and functionality set and then describes how the EC-funded EGEE, DILIGENT and OMII-Europe projects ...

  15. Work environment and health determinants : Longitudinal, controlled intervention and cross-sectional studies in public-service broadcasting companies

    OpenAIRE

    Schell, Elisabet

    2008-01-01

    This thesis focuses on ongoing working life. The overall aim was to identify determinants for work health. Various occupational groups in two public service broadcasting companies in Sweden were included. Study persons: Participants were from all over the country (n=1961, participation rate 74%) divided in 11 occupational groups. Those on leave more than 6 months were excluded. Mean age was 48 yrs (21-67 yrs), 58% were males. Questionnaire and company register data were col...

  16. The impact of employees' Motivation and Empowerment on Delivering Service Quality to Enhance Customer Satisfaction: Case Company X

    OpenAIRE

    Maria Amaanda, Nepwanga

    2011-01-01

    The main objective of this thesis is to assess the impact of employee motivation and empowerment on delivering quality service towards the enhancement of customer satisfaction for Company X of Namibia. The main purpose is to assist the management of Company X in finding the various measures that can be adopted to motivate and empower the employees. To analyse the current situation prevailing within the organization under review a qualitative research approach was used in this study. The r...

  17. Environmental services coupled to food products and brands: food companies interests and on-farm accounting.

    Science.gov (United States)

    Kempa, Daniela

    2013-09-01

    Much research has been carried out on governmental support of agri environmental measures (AEM). However, little is known about demands on and incentives from the commercial market for environmental contributions of the farmers. The factors farm structures, level of remuneration and legal framework have been thoroughly investigated. However, demands of the food industry for environmentally friendly goods(1) and their effects on farmers' decisions have not yet been analyzed. Leading companies in the food industry have observed an increasing consumer awareness and, due to higher competition, see an additional need to communicate environmental benefits which result from either organic production methods or agri-environmental measures. To address this research deficit, two case studies were carried out. The first case study is a survey aimed at the industrial food producers' demands with regards to the environmental performance of supplying farms. Concurrently, within a second survey farmers were questioned to find out what conditions are required to implement agri-environmental measures beyond cross compliance and document their environmental performance. This article presents the outcomes of the first case study. The results show that food companies have an interest in the documentation of environmental benefits of supplying farms for their marketing strategies. Provision of support by finance or contract-design is also seen as appropriate tool to promote an environmentally friendly production. In turn the food producers' demand and support for documented environmental services can have a positive influence on farmers' decisions for implementation and documentation of these services. Thus, the surveys provide essential findings for further development of documentation strategies for environmental benefits within the supply chain. Copyright © 2012 Elsevier Ltd. All rights reserved.

  18. ETICS: the international software engineering service for the grid

    Science.gov (United States)

    Meglio, A. D.; Bégin, M.-E.; Couvares, P.; Ronchieri, E.; Takacs, E.

    2008-07-01

    The ETICS system is a distributed software configuration, build and test system designed to fulfil the needs of improving the quality, reliability and interoperability of distributed software in general and grid software in particular. The ETICS project is a consortium of five partners (CERN, INFN, Engineering Ingegneria Informatica, 4D Soft and the University of Wisconsin-Madison). The ETICS service consists of a build and test job execution system based on the Metronome software and an integrated set of web services and software engineering tools to design, maintain and control build and test scenarios. The ETICS system allows taking into account complex dependencies among applications and middleware components and provides a rich environment to perform static and dynamic analysis of the software and execute deployment, system and interoperability tests. This paper gives an overview of the system architecture and functionality set and then describes how the EC-funded EGEE, DILIGENT and OMII-Europe projects are using the software engineering services to build, validate and distribute their software. Finally a number of significant use and test cases will be described to show how ETICS can be used in particular to perform interoperability tests of grid middleware using the grid itself.

  19. ETICS: the international software engineering service for the grid

    Energy Technology Data Exchange (ETDEWEB)

    Meglio, A D; Begin, M-E [CERN (Switzerland); Couvares, P [University of Wisconsin-Madison (United States); Ronchieri, E [INFN CNAF (Italy); Takacs, E [4D SOFT Ltd (Hungary)], E-mail: alberto.di.meglio@cern.ch

    2008-07-15

    The ETICS system is a distributed software configuration, build and test system designed to fulfil the needs of improving the quality, reliability and interoperability of distributed software in general and grid software in particular. The ETICS project is a consortium of five partners (CERN, INFN, Engineering Ingegneria Informatica, 4D Soft and the University of Wisconsin-Madison). The ETICS service consists of a build and test job execution system based on the Metronome software and an integrated set of web services and software engineering tools to design, maintain and control build and test scenarios. The ETICS system allows taking into account complex dependencies among applications and middleware components and provides a rich environment to perform static and dynamic analysis of the software and execute deployment, system and interoperability tests. This paper gives an overview of the system architecture and functionality set and then describes how the EC-funded EGEE, DILIGENT and OMII-Europe projects are using the software engineering services to build, validate and distribute their software. Finally a number of significant use and test cases will be described to show how ETICS can be used in particular to perform interoperability tests of grid middleware using the grid itself.

  20. ETICS: the international software engineering service for the grid

    International Nuclear Information System (INIS)

    Meglio, A D; Begin, M-E; Couvares, P; Ronchieri, E; Takacs, E

    2008-01-01

    The ETICS system is a distributed software configuration, build and test system designed to fulfil the needs of improving the quality, reliability and interoperability of distributed software in general and grid software in particular. The ETICS project is a consortium of five partners (CERN, INFN, Engineering Ingegneria Informatica, 4D Soft and the University of Wisconsin-Madison). The ETICS service consists of a build and test job execution system based on the Metronome software and an integrated set of web services and software engineering tools to design, maintain and control build and test scenarios. The ETICS system allows taking into account complex dependencies among applications and middleware components and provides a rich environment to perform static and dynamic analysis of the software and execute deployment, system and interoperability tests. This paper gives an overview of the system architecture and functionality set and then describes how the EC-funded EGEE, DILIGENT and OMII-Europe projects are using the software engineering services to build, validate and distribute their software. Finally a number of significant use and test cases will be described to show how ETICS can be used in particular to perform interoperability tests of grid middleware using the grid itself

  1. Energy Service Companies - ESCOs: international situation and in Brazil; Empresas de Servico de Conservacao de Energia - ESCOS: situacao internacional e no Brasil

    Energy Technology Data Exchange (ETDEWEB)

    Aragao Neto, Raymundo Moniz de [Empresa de Pesquisa Energetica (EPE), Rio de Janeiro, RJ (Brazil)

    2008-07-01

    The creation of ESCOs (Energy Service Company) occurred from the oil crisis of 1970. The article examines the creation and role of these companies in Brazil and worldwide, conceptualizing and presenting them in the current market situation.

  2. Managing Supplier Requirements with HSE Accounting The case of the Mechanical Engineering Company Bisma Jaya, Indonesia

    Directory of Open Access Journals (Sweden)

    Stefan Schaltegger

    2011-12-01

    the HSE performance of an Indonesian company as a response to customer audit requirements.  The company is a supplier of a large oil company and seeks for effective and efficient ways of HSE improvement. The paper unfolds benefits and limitations of narrow efficiency-oriented responses to rating systems and audits and highlights that efficiency considerations in HSE management are only partially useful and require complementing effectiveness considerations on HSE performance.

  3. Role of testing in requalifying Transamerica Delaval, Inc., engines for nuclear service

    International Nuclear Information System (INIS)

    Nesbitt, J.F.; Dingee, D.A.; Laity, W.W.

    1985-03-01

    This paper discusses the role of testing in requalifying Transamerica Delaval, Inc. (TDI) diesel generators for use as emergency standby power sources at nuclear power plants. ''Lead'' engine tests (to confirm the design adequacy of key engine components under conditions that could induce high-cycle fatigue) and ''following'' engine tests (for engines of the same model and equipped with the same components as the ''lead'' engine) have been conducted at several nuclear power plants. The tests conducted by Duke Power Company (Catawba Nuclear Station Unit 1) and Long Island Lighting Company (Shoreham Nuclear Power Station Unit 1) are discussed. 2 refs

  4. Buyer's guide for environmental technology. Products, suppliers, service companies. 10. ed.; Seibt Umwelttechnik 2001. Produkte, Lieferanten, Dienstleister 2001

    Energy Technology Data Exchange (ETDEWEB)

    Anon.

    2001-07-01

    This data compilation lists companies in the environmental engineering sector with their addresses, telephone numbers and www-addresses. The book is separated in 3 parts: alphabethical list of products, alphabethical list of companies and the main part is a list of products and companies offering these products. (SR)

  5. 78 FR 37958 - Special Conditions: Cessna Aircraft Company, Model J182T; Electronic Engine Control System...

    Science.gov (United States)

    2013-06-25

    ...; Electronic Engine Control System Installation AGENCY: Federal Aviation Administration (FAA), DOT. ACTION... feature(s) associated with the installation of an electronic engine control. The applicable airworthiness...) fuel. The J182T incorporates an engine controlled by an electronic engine [[Page 37959

  6. Life cycle costs measurement of complex systems manufactured by an engineer-to-order company

    NARCIS (Netherlands)

    Öner, K.B.; Franssen, R.; Kiesmüller, G.P.; Houtum, van G.J.J.A.N.; Qui, R.G.; Russell, D.W.; Sullivan, W.G.

    2007-01-01

    Complex technical systems such as packaging lines, computer networks, material handling systems, are crucial for the operations at the companies (or institutions) where they are installed. Companies require high availability because their primary processes may halt when these systems are down. High

  7. Using Problem Based Learning Methods from Engineering Education in Company Based Development

    DEFF Research Database (Denmark)

    Kofoed, Lise B.; Jørgensen, Frances

    2007-01-01

    This paper discusses how Problem-Based Learning (PBL) methods were used to support a Danish company in its efforts to become more of a 'learning organisation', characterized by sharing of knowledge and experiences. One of the central barriers to organisational learning in this company involved...

  8. 48 CFR 52.244-4 - Subcontractors and outside associates and consultants (Architect-engineer services).

    Science.gov (United States)

    2010-10-01

    ... associates and consultants (Architect-engineer services). 52.244-4 Section 52.244-4 Federal Acquisition... consultants (Architect-engineer services). As prescribed in 44.204(b), insert the following clause: Subcontractors and Outside Associates and Consultants (Architect-Engineer Services) (AUG 1998) Any subcontractors...

  9. 76 FR 58155 - Defense Federal Acquisition Regulation Supplement; Construction and Architect-Engineer Services...

    Science.gov (United States)

    2011-09-20

    ... Federal Acquisition Regulation Supplement; Construction and Architect-Engineer Services Performance... performance evaluations for construction and architect-engineer services. DATES: Effective Date: September 20... past performance for construction and Architect- Engineer services. On April 19, 2011, DoD published a...

  10. 48 CFR 227.7206 - Contracts for architect-engineer services.

    Science.gov (United States)

    2010-10-01

    ... Rights in Computer Software and Computer Software Documentation 227.7206 Contracts for architect-engineer services. Follow 227.7107 when contracting for architect-engineer services. ...-engineer services. 227.7206 Section 227.7206 Federal Acquisition Regulations System DEFENSE ACQUISITION...

  11. Energy service companies in European countries: Current status and a strategy to foster their development

    Energy Technology Data Exchange (ETDEWEB)

    Bertoldi, Paolo [European Commission, DG JRC, TP 450, I-21020 Ispra (Vatican City State, Holy See,) (Italy)]. E-mail: paolo.bertoldi@cec.eu.int; Rezessy, Silvia [Department of Environmental Sciences and Policy, Central European University, Nador u. 9, H-1051 Budapest (Hungary)]. E-mail: ephlas01@phd.ceu.hu; Vine, Edward [Lawrence Berkeley National Laboratory, Building 90-4000, Berkeley, CA 94720 (United States)]. E-mail: elvine@lbl.gov

    2006-09-15

    Although the European Commission and the Member States of the European Union (EU) have promoted a number of policy initiatives to foster the Energy Services Company (ESCO) industry, a recent survey of ESCO businesses in Europe has indicated that major differences exist in the development of the ESCO business among the various countries. In some countries a large number of ESCOs have been successfully operating for a number of years, while in other countries only a few ESCOs have recently started to operate. This difference could be explained by several factors, such as different levels of support offered to ESCOs by national and regional energy authorities, local market structures and rules, and variation in the definitions, roles and activities of ESCOs. This paper reviews and analyses the development and the current status of ESCO industries in the EU and the New Accession Countries. Based on the review and the analysis, a long-term strategy to foster the development of ESCOs in Europe is formulated. The strategic actions recommended build on successful experience in Europe and are proposed with an eye to existing and planned legislative measures, such as the proposed Energy Service Directive and the deployment of the Kyoto flexible mechanisms.

  12. Enterprise Pattern: integrating the business process into a unified enterprise model of modern service company

    Science.gov (United States)

    Li, Ying; Luo, Zhiling; Yin, Jianwei; Xu, Lida; Yin, Yuyu; Wu, Zhaohui

    2017-01-01

    Modern service company (MSC), the enterprise involving special domains, such as the financial industry, information service industry and technology development industry, depends heavily on information technology. Modelling of such enterprise has attracted much research attention because it promises to help enterprise managers to analyse basic business strategies (e.g. the pricing strategy) and even optimise the business process (BP) to gain benefits. While the existing models proposed by economists cover the economic elements, they fail to address the basic BP and its relationship with the economic characteristics. Those proposed in computer science regardless of achieving great success in BP modelling perform poorly in supporting the economic analysis. Therefore, the existing approaches fail to satisfy the requirement of enterprise modelling for MSC, which demands simultaneous consideration of both economic analysing and business processing. In this article, we provide a unified enterprise modelling approach named Enterprise Pattern (EP) which bridges the gap between the BP model and the enterprise economic model of MSC. Proposing a language named Enterprise Pattern Description Language (EPDL) covering all the basic language elements of EP, we formulate the language syntaxes and two basic extraction rules assisting economic analysis. Furthermore, we extend Business Process Model and Notation (BPMN) to support EPDL, named BPMN for Enterprise Pattern (BPMN4EP). The example of mobile application platform is studied in detail for a better understanding of EPDL.

  13. Energy service companies in European countries: Current status and a strategy to foster their development

    International Nuclear Information System (INIS)

    Bertoldi, Paolo; Rezessy, Silvia; Vine, Edward

    2006-01-01

    Although the European Commission and the Member States of the European Union (EU) have promoted a number of policy initiatives to foster the Energy Services Company (ESCO) industry, a recent survey of ESCO businesses in Europe has indicated that major differences exist in the development of the ESCO business among the various countries. In some countries a large number of ESCOs have been successfully operating for a number of years, while in other countries only a few ESCOs have recently started to operate. This difference could be explained by several factors, such as different levels of support offered to ESCOs by national and regional energy authorities, local market structures and rules, and variation in the definitions, roles and activities of ESCOs. This paper reviews and analyses the development and the current status of ESCO industries in the EU and the New Accession Countries. Based on the review and the analysis, a long-term strategy to foster the development of ESCOs in Europe is formulated. The strategic actions recommended build on successful experience in Europe and are proposed with an eye to existing and planned legislative measures, such as the proposed Energy Service Directive and the deployment of the Kyoto flexible mechanisms

  14. Empirical research in service engineering based on AHP and fuzzy methods

    Science.gov (United States)

    Zhang, Yanrui; Cao, Wenfu; Zhang, Lina

    2015-12-01

    Recent years, management consulting industry has been rapidly developing worldwide. Taking a big management consulting company as research object, this paper established an index system of service quality of consulting, based on customer satisfaction survey, evaluated service quality of the consulting company by AHP and fuzzy comprehensive evaluation methods.

  15. Engineering a plant community to deliver multiple ecosystem services.

    Science.gov (United States)

    Storkey, Jonathan; Döring, Thomas; Baddeley, John; Collins, Rosemary; Roderick, Stephen; Jones, Hannah; Watson, Christine

    2015-06-01

    The sustainable delivery of multiple ecosystem services requires the management of functionally diverse biological communities. In an agricultural context, an emphasis on food production has often led to a loss of biodiversity to the detriment of other ecosystem services such as the maintenance of soil health and pest regulation. In scenarios where multiple species can be grown together, it may be possible to better balance environmental and agronomic services through the targeted selection of companion species. We used the case study of legume-based cover crops to engineer a plant community that delivered the optimal balance of six ecosystem services: early productivity, regrowth following mowing, weed suppression, support of invertebrates, soil fertility building (measured as yield of following crop), and conservation of nutrients in the soil. An experimental species pool of 12 cultivated legume species was screened for a range of functional traits and ecosystem services at five sites across a geographical gradient in the United Kingdom. All possible species combinations were then analyzed, using a process-based model of plant competition, to identify the community that delivered the best balance of services at each site. In our system, low to intermediate levels of species richness (one to four species) that exploited functional contrasts in growth habit and phenology were identified as being optimal. The optimal solution was determined largely by the number of species and functional diversity represented by the starting species pool, emphasizing the importance of the initial selection of species for the screening experiments. The approach of using relationships between functional traits and ecosystem services to design multifunctional biological communities has the potential to inform the design of agricultural systems that better balance agronomic and environmental services and meet the current objective of European agricultural policy to maintain viable food

  16. 75 FR 68020 - Watco Holdings, Inc., Watco Companies, Inc., and Watco Transportation Services, Inc.-Corporate...

    Science.gov (United States)

    2010-11-04

    ... Railroads. In addition, Watco will convert from a Kansas corporation to a Delaware limited liability company... from a Kansas corporation to a Kansas limited liability company and will continue to directly control..., AWR, and BRSR will be converted to either a limited liability company or a C corporation, depending on...

  17. 76 FR 19467 - Weyerhaeuser Company, Corporate Headquarters Including On-Site Leased Workers From Volt Services...

    Science.gov (United States)

    2011-04-07

    ... employed on-site at the Federal Way, Washington location of Weyerhaeuser Company, Corporate Headquarters... Company, Corporate Headquarters to be considered leased workers. Based on these findings, the Department... Federal Way, Washington location of Weyerhaeuser Company, Corporate Headquarters. The amended notice...

  18. Audit Quality in Brazil: A Study of the Judgment of the Independent Auditors on Adoption of the Adjustment to Present Value in Construction and Engineering Companies Listed on BM&F-Bovespa

    Directory of Open Access Journals (Sweden)

    Felipe da Silva Moreira

    2015-04-01

    Full Text Available Audit quality is a complex issue and difficult to measure on the audit quality level in the Brazilian stock exchange. Most of the companies listed on the on the stock exchange are audited by companies called the Big Four and in this context, the market assigns to them pretext of higher quality in their performances when compared with the non-Big Four companies. In Brazil, recent financial scandals while international accounting and auditing standards were been adopted. This provides an opportunity to analyze the adequacy of audit services to the convergence process. Given the scenario, the problem arises: Have the audit firms uniform quality, based on the technical criteria of their judgment when the proper adoption of CPC 12 – adjustment to present value by Brazilian listed companies? The objective of this study is to investigate the uniformity in the quality of services performed by audit firms in Brazil about Brazilian listed companies based on adoption to CVM deliberation number 564/08. This paper consists on the analysis of the accounting reports, reference form and the Auditors of the companies of the construction and engineering sector in years 2010 and 2011, revealing among its main findings the absence of uniform quality in the independent auditor’s report based on the adoption to the adjustment to present value.

  19. What counts as a health service? Weight loss companies through the looking glass of New Zealand's Code of Patients' Rights.

    Science.gov (United States)

    Neill, Megan J

    2013-03-01

    In New Zealand, the Code of Health and Disability Services Consumer's Rights is a key innovative piece of legislation for the protection of health and disability service users. It provides rights to consumers and imposes duties on the providers of such services, complemented by a cost-free statutory complaints process for the resolution of breakdowns in the relationship between the two. The Code has a potentially liberal application and is theoretically capable of applying to all manner of services through the generalised definitions of the Health and Disability Commissioner Act 1994 (NZ). As the facilitator of the Code, the Health and Disability Commissioner has a correspondingly wide discretion in determining whether to further investigate complaints of Code breaches. This article considers the extent to which the Code's apparent breadth of application could incorporate commercial weight loss companies as providers and the likelihood of the Commissioner using the discretion to investigate complaints against such companies.

  20. 77 FR 10950 - Airworthiness Directives; General Electric Company (GE) Turbofan Engines

    Science.gov (United States)

    2012-02-24

    ...- commanded engine IFSD of one or more engines, leading to an emergency or forced landing of the airplane... perform a removal and replacement of the ECU, and that the average labor rate is $85 per work-hour. A... or more engines, leading to an emergency or forced landing of the airplane. (f) Compliance Comply...

  1. 77 FR 70114 - Airworthiness Directives; Cessna Aircraft Company Airplanes

    Science.gov (United States)

    2012-11-23

    ... Aircraft Company Service Bulletin SB04-28-03, dated August 30, 2004, and Engine Fuel Return System... Aircraft System Component (JASC)/Air Transport Association (ATA) of America Code 2820, Aircraft Fuel... Modification Do not incorporate Cessna Aircraft Company Engine Fuel Return System Modification Kit MK 172-28-01...

  2. 77 FR 60981 - TGP Granada, LLC and Roosevelt Wind Ranch, LLC v. Public Service Company of New Mexico, Tortoise...

    Science.gov (United States)

    2012-10-05

    ...; EL12-43-000, EL12-43-001 TGP Granada, LLC and Roosevelt Wind Ranch, LLC v. Public Service Company of New Mexico, Tortoise Capital Resources Corp.; TGP Granada, LLC and Roosevelt Wind Ranch, LLC; Notice... over capacity on the Eastern Interconnection Project. \\1\\ TGP Granada, LLC v. Pub. Serv. Co. of New...

  3. 77 FR 14514 - TGP Granada, LLC v. Public Service Company of New Mexico; Tortoise Capital Resources Corp...

    Science.gov (United States)

    2012-03-12

    ...] TGP Granada, LLC v. Public Service Company of New Mexico; Tortoise Capital Resources Corp.: Notice of...), and 385.212 (2012), TGP Granada, LLC (Complainant) filed (1) a formal complaint against the Public... waives sections 22.2 and 23.2 of the PNM tariff, to allow TGP to change the POR without losing its...

  4. How To Set Up Your Own Small Business. Service Company Case Study. Manufacturing Firm Case Study. Retail Store Case Study.

    Science.gov (United States)

    Fallek, Max

    This collection of case studies is intended for use in a course in setting up a small business. The first, a case study of the process of setting up a service company, covers analyzing the pros and cons of starting one's own business, assessing the competition and local market, and selecting a site for and financing the business. The principal…

  5. 75 FR 39244 - Arizona Public Service Company, Sequent Energy Management, L.P.; Notice of Joint Petition for...

    Science.gov (United States)

    2010-07-08

    ... DEPARTMENT OF ENERGY Federal Energy Regulatory Commission [Docket No. PR10-45-000] Arizona Public Service Company, Sequent Energy Management, L.P.; Notice of Joint Petition for Clarification, or in the Alternative, Request for Limited Waiver June 30, 2010. Take notice that on June 25, 2010, Arizona Public...

  6. Making optimal investment decisions for energy service companies under uncertainty: A case study

    International Nuclear Information System (INIS)

    Deng, Qianli; Jiang, Xianglin; Zhang, Limao; Cui, Qingbin

    2015-01-01

    Varied initial energy efficiency investments would result in different annual energy savings achievements. In order to balance the savings revenue and the potential capital loss through EPC (Energy Performance Contracting), a cost-effective investment decision is needed when selecting energy efficiency technologies. In this research, an approach is developed for the ESCO (Energy Service Company) to evaluate the potential energy savings profit, and thus make the optimal investment decisions. The energy savings revenue under uncertainties, which are derived from energy efficiency performance variation and energy price fluctuation, are first modeled as stochastic processes. Then, the derived energy savings profit is shared by the owner and the ESCO according to the contract specification. A simulation-based model is thus built to maximize the owner's profit, and at the same time, satisfy the ESCO's expected rate of return. In order to demonstrate the applicability of the proposed approach, the University of Maryland campus case is also presented. The proposed method could not only help the ESCO determine the optimal energy efficiency investments, but also assist the owner's decision in the bidding selection. - Highlights: • An optimization model is built for determining energy efficiency investment for ESCO. • Evolution of the energy savings revenue is modeled as a stochastic process. • Simulation is adopted to calculate investment balancing the owner and the ESCO's profit. • A campus case is presented to demonstrate applicability of the proposed approach

  7. 77 FR 50054 - Airworthiness Directives; Cessna Aircraft Company Airplanes

    Science.gov (United States)

    2012-08-20

    ... Aircraft Company Service Bulletin SB04-28-03, dated August 30, 2004, and Engine Fuel Return System... Transport Association (ATA) of America Code 2820, Aircraft Fuel Distribution System. (e) Unsafe Condition... Fuel Return System Modification Do not install Cessna Aircraft Company Service Bulletin SB 04- 28-03...

  8. Power Product Equipment Technician: Outboard-Engine Systems and Service. Teacher Edition [and] Student Edition.

    Science.gov (United States)

    Hilley, Robert

    This curriculum guide contains teacher and student materials for a course on outboard-engine boat systems and service for power product equipment technician occupations. The course contains the following four units of instruction: (1) Outboard-Engine Design and Identification; (2) Operation and Service of Engine-Support Systems; (3) Operation and…

  9. 48 CFR 225.7015 - Restriction on overseas architect-engineer services.

    Science.gov (United States)

    2010-10-01

    ... 48 Federal Acquisition Regulations System 3 2010-10-01 2010-10-01 false Restriction on overseas architect-engineer services. 225.7015 Section 225.7015 Federal Acquisition Regulations System DEFENSE... on overseas architect-engineer services. For restriction on award of architect-engineer contracts to...

  10. 48 CFR 36.702 - Forms for use in contracting for architect-engineer services.

    Science.gov (United States)

    2010-10-01

    ... contracting for architect-engineer services. 36.702 Section 36.702 Federal Acquisition Regulations System FEDERAL ACQUISITION REGULATION SPECIAL CATEGORIES OF CONTRACTING CONSTRUCTION AND ARCHITECT-ENGINEER CONTRACTS Standard and Optional Forms for Contracting for Construction, Architect-Engineer Services, and...

  11. Bridging future needs to todays companies' capabilities. competences of the new (human) engineer.

    NARCIS (Netherlands)

    Dr.Ir. Hay Geraedts; Dr. Ir. ing. C. Blokhuizen; Ir. M. Rutten; Ir. P. Leijten

    2001-01-01

    The Fontys University of professional Education, department of Mechanical Engineering, has started development of a new curriculum during the year 2000-2001, Human Mechanical Engineering (HME). Next to immersion of our students in actual technology practices, we aim to include for our students new

  12. 78 FR 32462 - Wyatt Virgin Islands (V.I.), Inc., a Division of Wyatt Field Service Company, Working On-Site at...

    Science.gov (United States)

    2013-05-30

    ... the subject worker group was established to exclusively work at the HOVENSA refinery plant in the U.S....), Inc., a Division of Wyatt Field Service Company, Working On-Site at Hovensa, LLC Oil Refinery... (V.I.), Inc., a division of Wyatt Field Service Company, working on-site at HOVENSA, LLC Oil Refinery...

  13. 41 CFR 302-12.113 - Under a homesale program, may we direct the relocation services company to pay an employee more...

    Science.gov (United States)

    2010-07-01

    ..., may we direct the relocation services company to pay an employee more than the fair market value of... we direct the relocation services company to pay an employee more than the fair market value of his... an employee more than the fair market value (as determined by the residence appraisal process) of his...

  14. 12 CFR 250.400 - Service of open-end investment company.

    Science.gov (United States)

    2010-01-01

    .... Accordingly, it is the opinion of the Board that if such a company is issuing or offering its redeemable stock... of securities, namely, capital stock, and it is apparent that the more or less continued process of redemption of the stock issued by such a company would restrict and contract its activities if it did not...

  15. A network system of medical and welfare information service for the patients, their families, hospitals, local governments, and commercial companies in a medical service area.

    Science.gov (United States)

    Matsumura, Kouji; Antoku, Yasuaki; Inoue, Reika; Kobayashi, Mariko; Hanada, Eisuke; Iwasaki, Yasutaka; Kumagai, Yasushi; Iwamoto, Haruya; Tsuchihashi, Saburo; Iwaki, Miho; Kira, Jun-ichi; Nose, Yoshiaki

    2002-06-01

    A service information system using the Internet, which connected the various people who are related to medical treatment and nursing welfare, was constructed. An intractable neurological disease patient who lives in the Onga district, Fukuoka, Japan, and the people who are related to the service were chosen as test users in an experimental model. The communicated service information was divided into open-use data (electronic bulletin board, welfare service, medical care service, and link to private company service home page) and closed-use data (the individual patient's hysterics). The open data server was installed in an Internet service provider The open data could be accessed not only by the patient, but also by the family, information center, companies, hospitals, and nursing commodity store related to patient's nursing and medical treatment. Closed data server was installed in an information center (public health center). Only patient and information center staff can access the closed data. Patients should search and collect the service information of various medical and welfare services by themselves. Therefore, services prepared for the patient are difficult to know, and they cannot be sufficiently utilized. With the use of this information system, all usable service information became accessible, and patients could easily use it. The electronic bulletin board system (BBS) was used by patients for knowing each other or each others' family, and was used as a device for exchange of wisdom. Also, the questions for the specialist, such as doctor, dentist, teacher, physical therapist, care manager, welfare office staff member, and public health nurse, and the answers were shown on the BBS. By arranging data file, a reference of various patients in question and answer, which appeared in this BBS, was made as "advisory hints" and was added to the open data. The advisory hints became the new service information for the patients and their family. This BBS discovered

  16. Future challenges for occupational health services can be prevented by proactive collaboration with the companies using the services: a participatory and reflection project

    Science.gov (United States)

    Lydell, Marie; Hildingh, Cathrine; Söderbom, Arne; Ziegert, Kristina

    2017-01-01

    Background There is clearly a need for research in the field of occupational health service (OHS) for applying new perspectives. Proactive collaboration is needed between the OHSs and the companies. The customers of the companies using the services should be able to safeguard themselves from the health problems caused by the work environment through proactive collaboration with the OHSs. Objective The main purpose of this interdisciplinary study was to explore how the stakeholders reflected to create and agree on core values for future challenges in OHS, as seen from the perspectives of OHS professionals and customer companies. Methodology An action research process was conducted. This study was divided into three phases. In phase I, the data were collected from interviews and diaries of interdisciplinary occupational health professionals (n=12). A focus group that sampled the eight managers of the customer companies was also included. In phase II, a questionnaire was developed with 24 questions focusing on examining the future challenges for OHS. The questionnaire was sent to customer companies (n=116). In phase III, a scoping review was undertaken. Results Three categories emerged from the analysis: “Balancing complex situations” clarified the complexity regarding senior employees; “Working with a proactive approach” indicated the need for working with a new proactive approach supporting sustainable health; and “Collaborate internally and externally” showed good relationships between the customer and the OHS, which is a mutual responsibility to both the partners. Conclusion The results outlined that it is necessary to take action to apply new proactive health promotions, with a focus on workplace health promotion. The results also indicated that interventions for senior employees are of importance. This study was done in collaboration with the stakeholders from the occupational health care service center and the managers from the customer companies

  17. Future challenges for occupational health services can be prevented by proactive collaboration with the companies using the services: a participatory and reflection project.

    Science.gov (United States)

    Lydell, Marie; Hildingh, Cathrine; Söderbom, Arne; Ziegert, Kristina

    2017-01-01

    There is clearly a need for research in the field of occupational health service (OHS) for applying new perspectives. Proactive collaboration is needed between the OHSs and the companies. The customers of the companies using the services should be able to safeguard themselves from the health problems caused by the work environment through proactive collaboration with the OHSs. The main purpose of this interdisciplinary study was to explore how the stakeholders reflected to create and agree on core values for future challenges in OHS, as seen from the perspectives of OHS professionals and customer companies. An action research process was conducted. This study was divided into three phases. In phase I, the data were collected from interviews and diaries of interdisciplinary occupational health professionals (n=12). A focus group that sampled the eight managers of the customer companies was also included. In phase II, a questionnaire was developed with 24 questions focusing on examining the future challenges for OHS. The questionnaire was sent to customer companies (n=116). In phase III, a scoping review was undertaken. Three categories emerged from the analysis: "Balancing complex situations" clarified the complexity regarding senior employees; "Working with a proactive approach" indicated the need for working with a new proactive approach supporting sustainable health; and "Collaborate internally and externally" showed good relationships between the customer and the OHS, which is a mutual responsibility to both the partners. The results outlined that it is necessary to take action to apply new proactive health promotions, with a focus on workplace health promotion. The results also indicated that interventions for senior employees are of importance. This study was done in collaboration with the stakeholders from the occupational health care service center and the managers from the customer companies. The use of a participatory research design, including close

  18. Municipal energy concepts. A service task for electric utility companies; Kommunale Energiekonzepte. Eine Dienstleistungsaufgabe fuer Energieversorgungsuntemehmen

    Energy Technology Data Exchange (ETDEWEB)

    Just, W. [Stadtwerke Gelsenkirchen GmbH (Germany)

    1994-11-01

    The article explains to what extent suitable measures can be realized and supported in a municipality with municipal energy concepts or even climate protection concepts. The target is to attain with limited financial means the most favourable economic and ecological effects in the municipality or in the region. Many electric utilities have in the last years forced the realization of energy conservation measures and have become energy service companies. With their expert knowledge they are ideal partners for politics, public adminstration and citizens. They have the best qualificatons for the development and realization of municipal concepts. In many cases it shows that with detailed studies the target can be quicker and more effectively attained as with extensive, time-consuming and expensive studies which are not particularly realization-oriented. The report is to give examples which might be helpful for the development of a concept. (orig./UA) [Deutsch] Der Beitrag erlaeutert, inwieweit umfangreiche kommunale Energiekonzepte oder sogar Klimaschutzkonzepte geeignete Massnahmen in der Kommune realisieren und foerdern koennen. Ziel sollte sein, mit begrenztem Mitteleinsatz die oekonomisch-oekologisch groessten Effekte in der Kommune bzw. in der Region zu erzielen. Viele Energie-Versorgungsunternehmen haben in den letzten Jahren die Realisierung von Energieparmassnahmen vorangetrieben und sich zu Energie-Dienstleistungsunternehmen entwickelt. Mit ihrer Sachkompetenz sind sie der ideale Partner fuer Politik, oeffentliche Verwaltung und Buerger/innen. Sie bringen die besten Voraussetzungen mit bei der Erarbeitung und Umsetzung von kommunalen Konzepten. Vielfach zeigt sich, dass Detailkonzepte schneller und wirkungsvoller zum Ziel fuehren, als umfachreiche, zeitaufwendige und teure Studien, die wenig umsetzungsorientiert sind. Die nachfolgenden Ausfuehrungen sind als Beispiele gedacht. Sie koennen Anregungen fuer die Erstellung eines Konzeptes vermitteln. (orig./UA)

  19. Design considerations regarding the development of an interdisciplinary engineering innovation course involving collaboration with small and micro-sized companies

    DEFF Research Database (Denmark)

    Christiansen, Nynne Budtz; Ashworth, David; Ulrich, Mai-Mai

    2014-01-01

    This paper discusses some of the issues and dilemmas that have come up when designing courses aimed at teaching innovation competencies to engineering students through means of authentic industry collaboration with small and medium sized enterprises (SME). The paper is focused around the phase...... of designing the course SME Innovation and Intrapreneurship where the aim has been to create a match between the company need for short, result oriented innovation projects and the structured professional and interdisciplinary learning goals for a coming bachelor of engineering. The main dilemmas...... in the development have evolved around the concept of bridging real-life with a university learning context, the question of how to change teaching and exam structure to support new and different learning objectives, as well as the challenges of handling interdisciplinary teams. The 13 week, 10 ECTS credit course...

  20. 48 CFR 53.236-2 - Architect-engineer services (SF's 252 and 330).

    Science.gov (United States)

    2010-10-01

    ... 48 Federal Acquisition Regulations System 2 2010-10-01 2010-10-01 false Architect-engineer... ACQUISITION REGULATION (CONTINUED) CLAUSES AND FORMS FORMS Prescription of Forms 53.236-2 Architect-engineer...-engineer and related services: (a) SF 252 (Rev. 10/83), Architect-Engineer Contract. SF 252 is prescribed...

  1. Challenges faced by engineering services group in meeting nuclear power project targets

    International Nuclear Information System (INIS)

    Phanse, N.R.

    2001-01-01

    Nuclear Power Corporation of India Ltd. (NPCIL) is an organisation building and operating nuclear power stations for which a number of different types of engineering services/activities are necessary. All these services are provided by Engineering Services Group of NPCIL. The activities and responsibilities of the group are discussed

  2. 22 CFR 228.39 - Special source rules for construction and engineering services.

    Science.gov (United States)

    2010-04-01

    ... engineering services. 228.39 Section 228.39 Foreign Relations AGENCY FOR INTERNATIONAL DEVELOPMENT RULES ON SOURCE, ORIGIN AND NATIONALITY FOR COMMODITIES AND SERVICES FINANCED BY USAID Conditions Governing the... engineering services. Advanced developing countries, eligible under Geographic Code 941, which have attained a...

  3. Web Services as Product Experience Augmenters and the Implications for Requirements Engineering: A Position Paper

    NARCIS (Netherlands)

    van Eck, Pascal; Nijholt, Antinus; Wieringa, Roelf J.

    There is currently little insight into what requirement engineering for web services is and in which context it will be carried out. In this position paper, we investigate requirements engineering for a special kind of web services, namely web services that are used to augment the perceived value of

  4. 78 FR 28719 - Special Conditions: Cessna Aircraft Company, Model J182T; Diesel Cycle Engine Installation

    Science.gov (United States)

    2013-05-16

    ... include -- (a) Whirl mode degree of freedom which takes into account the stability of the plane of... temperature indicator. (i) Fuel flow indicator (engine fuel consumption). If percentage power is used in place...

  5. 78 FR 50317 - Special Conditions: Cessna Aircraft Company, Model J182T; Diesel Cycle Engine Installation

    Science.gov (United States)

    2013-08-19

    ... of the plane of rotation of the propeller and significant elastic, inertial, and aerodynamic forces... temperature indicator. (i) Fuel flow indicator (engine fuel consumption) or fuel pressure. If percentage power...

  6. Software-as-a-Service and Cloud Computing, a solution for small and medium-sized companies

    Directory of Open Access Journals (Sweden)

    Bajenaru, A.

    2010-12-01

    Full Text Available Small and medium-sized companies are an important part of today’s world economy, for their ability to offer new jobs but also for their capacity of innovation. At the same time, they are in a constant struggle with larger companies that take advantage of their negotiating power to impose their way of doing business to the SMEs. In an ICT enabled world, most large companies being intense ICT users, the lag of ICT adoption in SMEs may create a strong barrier between SMEs and large companies, promoting an over growing digital divide, the SMEs being in danger of being left out in some economic sectors. This paper aims at finding a possible solution in the Software-as-a-Service and Cloud Computing model, a rather new solution, yet more and more sought off by SMEs but also larger companies, especially considering the global financial and economic crisis, as well as evaluating the European Union’s main views and policies regarding the SAAS – Cloud model.

  7. Relation between the organizational lifecycle and planning: a study of accounting service companies from the state of Santa Catarina

    Directory of Open Access Journals (Sweden)

    Dinorá Baldo de Faveri

    2014-11-01

    Full Text Available The study aims to identify the relation between the different stages of the organizational lifecycle and the planning process of accounting service companies in the State of Santa Catarina. This descriptive research with a quantitative approach was undertaken through a survey in a convenience sample of 116 companies. Therefore, the model by Miller and Friesen (1984 was used to identify the lifecycle stages and the instrument by Frezatti, Relvas, Nascimento, Junqueira and Souza (2010 to measure the usage level of the planning artifacts. The planning was analyzed in its three modalities: Strategic Planning, Budget and Budgetary Control. To analyze the data, discriminant and correlation analyses were used. The study results showed that the accounting service companies are classified in distinct stages of the organizational lifecycle, predominantly birth and rejuvenation. Only half of the companies analyzed use the budget, even when managed by people with a background in the area who know the importance of this instrument. In addition, a negative correlation was observed between the stages of birth and decline and the use of the planning artifacts and a positive correlation between the stages of growth, maturity and rejuvenation, in line with the results by Miller and Friesen (1984.

  8. A Model of a Tacit Knowledge Transformation for the Service Department in a Manufacturing Company: A Case Study

    Directory of Open Access Journals (Sweden)

    Dudek Adam

    2016-01-01

    Full Text Available This article elaborates on the development of a dedicated model of a tacit knowledge transformation for the service department in a manufacturing company. The four main components of the tacit knowledge transformation process are formulated: (1 tacit knowledge source identification, (2 tacit knowledge acquisition, (3 tacit knowledge determination and formalization, and (4 knowledge classification. The proposed model is illustrated by examples on the use of the methods: automatic recognition of speech, natural language processing, and automatic object recognition in the tacit knowledge transformation process in order to obtain a formalized procedure for the service department in a manufacturing company. This is followed by a discussion of the results of the research experiments.

  9. 13 CFR 108.900 - Fees for management services provided to a Small Business by a NMVC Company or its Associate.

    Science.gov (United States)

    2010-01-01

    ... 13 Business Credit and Assistance 1 2010-01-01 2010-01-01 false Fees for management services... Small Businesses by NMVC Companies Management Services and Fees § 108.900 Fees for management services... management services that you or your Associate provide to a Small Business during the term of a Financing or...

  10. Implementation of the affordable care act: a case study of a service line co-management company.

    Science.gov (United States)

    Lanese, Bethany

    2016-09-19

    Purpose The purpose of this paper is to test and measure the outcome of a community hospital in implementing the Affordable Care Act (ACA) through a co-management arrangement. RQ1: do the benefits of a co-management arrangement outweigh the costs? RQ2: does physician alignment aid in the effective implementation of the ACA directives set for hospitals? Design/methodology/approach A case study of a 350-bed non-profit community hospital co-management company. The quantitative data are eight quarters of quality metrics prior and eight quarters post establishment of the co-management company. The quality metrics are all based on standardized national requirements from the Joint Commission and Centers for Medicare and Medicaid Services guidelines. These measures directly impact the quality initiatives under the ACA that are applicable to all healthcare facilities. Qualitative data include survey results from hospital employees of the perceived effectiveness of the co-management company. A paired samples difference of means t-test was conducted to compare the timeframe before co-management and post co-management. Findings The findings indicate that the benefits of a co-management arrangement do outweigh the costs for both the physicians and the hospital ( RQ1). The physicians benefit through actual dollar payout, but also with improved communication and greater input in running the service line. The hospital benefits from reduced cost - or reduced penalties under the ACA - as well as better communication and greater physician involvement in administration of the service line. RQ2: does physician alignment aid in the effective implementation of the ACA directives set for hospitals? The hospital improved in every quality metric under the co-management company. A paired sample difference of means t-test showed a statistically significant improvement in five of the six quality metrics in the study. Originality/value Previous research indicates the potential effectiveness of

  11. Complementary or competing climates? Examining the interactive effect of service and ethical climates on company-level financial performance.

    Science.gov (United States)

    Myer, Adam T; Thoroughgood, Christian N; Mohammed, Susan

    2016-08-01

    By bending rules to please their customers, companies with high service climates may be less ethical but ultimately more profitable. In this article, we pose the question of whether being ethical comes at a cost to profits in customer-oriented firms. Despite the organizational reality that multiple climates coexist at a given time, research has largely ignored these types of questions, and the simultaneous analysis of multiple climate dimensions has received little empirical attention to date. Given their scientific and practical importance, this study tested complementary and conflicting perspectives regarding interactions between service (outcome-focused) and ethical (process-focused) climates on company-level financial performance. Drawing on a sample of 16,862 medical sales representatives spread across 77 subsidiary companies of a large multinational corporation in the health care product industry, we found support for a complementary view. More precisely, results revealed that profitability was enhanced, not diminished, in service-oriented firms that also stressed the importance of ethics. Results suggest studying the interactive effects of multiple climates is a more fruitful approach than examining main effects alone. (PsycINFO Database Record (c) 2016 APA, all rights reserved).

  12. What to provide and how to provide it? : - a study on small companies' demand for audit and alternative services

    OpenAIRE

    Franzén, Liza

    2010-01-01

    The 1st of July 2010 is the statutory audit going to be abolished in Sweden. After the abolition 96 % of the limited companies do not have to conduct an audit.  This research will therefore study the small companies’ demand for audit and alternative services, and how the services shall be provided to best align with the clients’ demands. This study will be conducted with a positivistic perception of knowledge, since the aim is to explain what factors that affect the companies’ demand. With st...

  13. U.S. Energy Service Company Industry: Market Size and Project Performance from 1990-2008

    Energy Technology Data Exchange (ETDEWEB)

    Larsen, Peter; Goldman, Charles; Satchwell, Andrew

    2012-08-21

    The U.S. energy service company (ESCO) industry is an example of a private sector business model where energy savings are delivered to customers primarily through the use of performance-based contracts. This study was conceived as a snapshot of the ESCO industry prior to the economic slowdown and the introduction of federal stimulus funding mandated by enactment of the American Recovery and Reinvestment Act of 2009 (ARRA). This study utilizes two parallel analytic approaches to characterize ESCO industry and market trends in the U.S.: (1) a ?top-down? approach involving a survey of individual ESCOs to estimate aggregate industry activity and (2) a ?bottom-up? analysis of a database of ~;;3,250 projects (representing over $8B in project investment) that reports market trends including installed EE retrofit strategies, project installation costs and savings, project payback times, and benefit-cost ratios over time. Despite the onset of a severe economic recession, the U.S. ESCO industry managed to grow at about 7percent per year between 2006 and 2008. ESCO industry revenues were about $4.1 billion in 2008 and ESCOs anticipate accelerated growth through 2011 (25percent per year). We found that 2,484 ESCO projects in our database generated ~;;$4.0 billion ($2009) in net, direct economic benefits to their customers. We estimate that the ESCO project database includes about 20percent of all U.S. ESCO market activity from 1990-2008. Assuming the net benefits per project are comparable for ESCO projects that are not included in the LBNL database, this would suggest that the ESCO industry has generated ~;;$23 billion in net direct economic benefits for customers at projects installed between 1990 and 2008. There is empirical evidence confirming that the industry is evolving by installing more comprehensive and complex measures?including onsite generation and measures to address deferred maintenance?but this evolution has significant implications for customer project

  14. Opportunities for smaller engineering companies despite globalization. Chancen kleiner Ingenieurbueros trotz Globalisierung

    Energy Technology Data Exchange (ETDEWEB)

    Lorentzen, P. (IPL Ingenieurbuero Peter Lorentzen, Frankfurt am Main (Germany))

    1999-06-01

    The trend to size is escalating into gigantism. The biggest in the branch merge to become the oversized. In view of this situation, the question which arises is what are the survival chances of the smaller players Will they all drop out of the running The answer to this question does not only concern the future order books of smaller companies, but in conjunction therewith and predominately the social security of employees, type and scope of assignments as well as the competitive situation and the consequences of all these on remuneration. (orig.)

  15. Jacobs Engineering Group Inc. receives architectural and engineering design contract from Stanford Linear Accelerator Centre

    CERN Multimedia

    2004-01-01

    "Jacobs Engineering Group Inc. announced that a subsidiary company won a contract from Stanford Linear Accelerator Center (SLAC), to provide architectural and engineering design services for the Linac Coherent Light Source (LCLS) conventional facilities" (1/2 page)

  16. Global polar geospatial information service retrieval based on search engine and ontology reasoning

    Science.gov (United States)

    Chen, Nengcheng; E, Dongcheng; Di, Liping; Gong, Jianya; Chen, Zeqiang

    2007-01-01

    In order to improve the access precision of polar geospatial information service on web, a new methodology for retrieving global spatial information services based on geospatial service search and ontology reasoning is proposed, the geospatial service search is implemented to find the coarse service from web, the ontology reasoning is designed to find the refined service from the coarse service. The proposed framework includes standardized distributed geospatial web services, a geospatial service search engine, an extended UDDI registry, and a multi-protocol geospatial information service client. Some key technologies addressed include service discovery based on search engine and service ontology modeling and reasoning in the Antarctic geospatial context. Finally, an Antarctica multi protocol OWS portal prototype based on the proposed methodology is introduced.

  17. Innovation in Enterprises in Process of Merge: a study of services and industry companies

    Directory of Open Access Journals (Sweden)

    Patricia Gonçalves Vidal

    2014-08-01

    Full Text Available The current article presents the innovation process in companies which have adopted as strategy the value creation and synergies through merger with other companies. From a theoretical foundation it aims to shed light on the theme by presenting basis to this research and the ensuing result analysis. Thus were analyzed companies from two diverse sectors of the Economy with the endeavor to prove “how” and “why” such innovation before the merger process happened and which the possible results from this analysis are. By using secondary sources, with the goal to present real and instant results of the innovation announcements of the studied enterprises, through cases and event studies, it is concluded that innovation in products and in partnerships create higher value than other sorts of innovation in short term and in the post-merger.

  18. Evolution of insurance company service quality survey, using self-learning neural network

    Directory of Open Access Journals (Sweden)

    Vladimír Konečný

    2011-01-01

    Full Text Available The objective of the paper is to demonstrate the abilities and possible approaches to classification of set of objects using self-organizing maps. As the objects, clients of an insurance company that made an agreement regarding mandatory insurance of motor vehicles were selected. The opinions of the clients and their overall satisfaction reflected in responses to presented answers. The clients were classified into three groups. The first two contained satisfied clients (i.e. good clients for the company, the last group contained clients that could potentially switch to the competitors. Subsequent analysis enabled discovering the reasons of low customer satisfaction and critical factors of losing the least satisfied clients. For the analysis of the responses (one hundred fifty-one and the insurance company, experimental model of self-organizing map realized at the Department of informatics was used. Used experimental model has proved very effective software tool.

  19. More than a device: today's medical technology companies provide value through service.

    Science.gov (United States)

    McCoy, Fred

    2003-01-01

    When physicians implant cardiac rhythm management devices, they establish a long-term relationship with those devices and with the manufacturers of those devices. The therapeutic value that each device will provide to its patient is enhanced throughout the life of the device by the services that the manufacturer provides. Services are provided prior to, during and long after implantation. Services include physician and allied health professional training, quality assurance programs, therapy outreach initiatives, on site technical support during device implantation and follow-up, technical service expertise and customer service support. The costs of these services are substantial. When assessed on a per device basis, the service costs may actually exceed the costs of manufacture. Further, the costs of these services are rising. Over the past five years, the number of implanted cardiac rhythm management devices has doubled. Industry field forces have tripled in size. Clearly, industry is dedicated to providing service as a critical element in achieving excellent patient outcomes.

  20. The use of managerial grid to analyse the relationship between assessment of human and production or service issues in various companies

    Directory of Open Access Journals (Sweden)

    Krzysztof Knop

    2015-12-01

    Full Text Available In the article the results of BOST method usage was presented to analyse the importance of human and production/ services issues in three different companies - a steelworks, a plastic-processing and a retail chain company. The importance of human and production/service issues was analysed by using the concept of the managerial grid. The relation between workers answers with the use of managerial grid after division answers was analysed into four and three areas. The frequency of occurrence of ratings to determine a degree of perception of importance of human and production/service issues in these companies was analysed.

  1. Effectiveness of computer ergonomics interventions for an engineering company: a program evaluation.

    Science.gov (United States)

    Goodman, Glenn; Landis, James; George, Christina; McGuire, Sheila; Shorter, Crystal; Sieminski, Michelle; Wilson, Tamika

    2005-01-01

    Ergonomic principles at the computer workstation may reduce the occurrence of work related injuries commonly associated with intensive computer use. A program implemented in 2001 by an occupational therapist and a physical therapist utilized these preventative measures with education about ergonomics, individualized evaluations of computer workstations, and recommendations for ergonomic and environmental changes. This study examined program outcomes and perceived effectiveness based on review of documents, interviews, and surveys of the employees and the plant manager. The program was deemed successful as shown by 59% of all therapist recommendations and 74% of ergonomic recommendations being implemented by the company, with an 85% satisfaction rate for the ergonomic interventions and an overall employee satisfaction rate of 70%. Eighty-one percent of the physical problems reported by employees were resolved to their satisfaction one year later. Successful implementation of ergonomics programs depend upon effective communication and education of the consumers, and the support, cooperation and collaboration of management and employees.

  2. On the rate of return and risk factors to international oil companies in Iran's buy-back service contracts

    International Nuclear Information System (INIS)

    Ghandi, Abbas; Lin Lawell, C.-Y. Cynthia

    2017-01-01

    We analyze the rate of return (ROR) and risk factors faced by Shell Exploration, an international oil company (IOC), in its Soroosh and Nowrooz buy-back service contract in Iran. In particular, based on our models of cash flow, we analyze the buy-back contract specific risk factors that can contribute to a reduction in the rate of return for the international oil company. Our cash flow models resemble the cash flow of buy-back service contracts before the Iranian government changed the way it determined the capital cost ceiling and pre-defined the oil price in these contracts in 2008–2009. Our actual and contractual cash flow models reveal that Shell Exploration's actual ROR was much lower than the contractual level. Furthermore, we find that among the risk factors that we considered, a capital cost overrun has the greatest negative effect on the IOC's ROR. Moreover, we show that there is a potential for modifying the contracts in order for the IOC to face an actual ROR closer to the contractual ROR even if the contract faces cost overrun or delay, without exceeding the maximum contractual ROR that the National Iranian Oil Company is willing to give. - Highlights: • Buy-back contract specific risk factors can reduce the rate of return. • Shell Exploration's actual ROR was much lower than the contractual level. • A capital cost overrun has the greatest negative effect on the rate of return. • Contracts can be modified to better share the risk.

  3. Analyzing the relationship between perceived justice and satisfaction after service failures: a case study in a telecom company

    Directory of Open Access Journals (Sweden)

    Marcus Augusto Vasconcelos Araújo

    2016-03-01

    Full Text Available The zero defect is something virtually unachievable in service operations, which makes the ability of companies to effectively manage customer complaints derived from service failures an important condition for its success in the long term. This article evaluates the influence of justice perceptions in customer satisfaction after a complaints management process. The case of a cell phone company is analyzed in which a survey with 496 customers who complained to the firm’s call center was applied. Customers’ justice perceptions and its relationship with satisfaction after the procedure were evaluated. The results obtained with a logistic regression analysis indicated that perceptions of procedural and distributive justice influenced significantly satisfaction, while the interpersonal justice, despite having had the high individual mean, didn’t showed any significant relationship with this construct. Some important reflections are made based on these results, considering that many elements of justice poorly evaluated had great influence on the final satisfaction, which indicated the need for the company to review its priorities in terms of processes evaluation and employee training.

  4. 46 CFR 11.518 - Service requirements for chief engineer (limited oceans) of steam and/or motor vessels.

    Science.gov (United States)

    2010-10-01

    ... 46 Shipping 1 2010-10-01 2010-10-01 false Service requirements for chief engineer (limited oceans... Requirements for Engineer Officer § 11.518 Service requirements for chief engineer (limited oceans) of steam... engineer (limited oceans) of steam and/or motor vessels is five years total service in the engineroom of...

  5. STATISTICAL ANALYSIS OF DIESEL CAR REPAIRS ON THE EXAMPLE OF DIESEL SERVICE ADAMCZYK COMPANIES

    Directory of Open Access Journals (Sweden)

    Łukasz KONIECZNY

    2014-12-01

    Full Text Available The article presents a statistical analysis of car repair data gathered by an examined company over five-year time interval. It is based on a SQL database which contains information about all realized orders. The analysis defines the structure of the set of repaired car makes and additionally to find the most frequent vehicle defects.

  6. 78 FR 48466 - Hewlett Packard Company, Printing & Personal System Americas Division, Marketing Services...

    Science.gov (United States)

    2013-08-08

    ..., Printing & Personal System Americas Division, Marketing Services, Houston, Texas; Notice of Investigation... Division, Marketing Services, Houston, Texas. On January 25, 2013, the Department issued a Notice of... & Personal System Americas Division, Marketing Services, Houston, Texas) to be filed. Because the later-filed...

  7. Cost-Benefit Analysis and Assessment of Ergonomic Interventions Effects: Case Study Boiler and Equipment Engineering and Manufacturing Company

    Directory of Open Access Journals (Sweden)

    Iraj Mohammad faam

    2015-12-01

    Full Text Available Background & Objectives: In Economic and competitive world today,cost-benefit analysis is one of the most important parameters for any intervention.The purpose of thisstudy was cost-benefit analysis of ergonomic interventions effects in Boiler and Equipment Engineering and Manufacturing Company. Methods:At first all workstations of the company assessed using QEC. Thenthose earned more than 70% in QEC assessed by OWAS. By analyzing the results of these two methods, the “Haarp welding” workstation selected as the critical one. After presentation of possible solutions in specialized committee, the final solution selected and cost-benefit analysis done by CyberManS tool. Finally after implementing the intervention workstation reassessed. Findings:The results of the survey showed that the final score of assessment using QEC, OWAS and NASA-TLX before the intervention was 84.7%, 3 and 75.4, respectively and after the intervention was 47.5%, 1 and 42.7 that witnesses a significant reduction in all three methods of assessment. Also the result of cost-benefit analysis by CyberManS showed that by spending 110 million rials after 1.5 years the investment returned and profitability initiated. Conclusion:In addition to reducing the risk of musculoskeletal disorders, ergonomic interventions have financial benefits by increasing the productivity and production, reducing the compensation and the lost work days can also cause financial benefits.

  8. An application of Six Sigma methodology to reduce the engine-overheating problem in an automotive company

    Energy Technology Data Exchange (ETDEWEB)

    Antony, J. [Glasgow Caledonian University (United Kingdom). Six Sigma and Process Improvement Research Centre; Kumar, M. [Glasgow Caledonian University (United Kingdom). Division of Management; Tiwari, M.K. [National Institute of Foundry and Forge Technology, Ranchi (India). Department of Manufacturing Engineering

    2005-08-15

    Six Sigma is a systematic methodology for continuous process quality improvement and for achieving operational excellence. The overstatement that often accompanies the presentation and adoption of Six Sigma in industry can lead to unrealistic expectations as to what Six Sigma is truly capable of achieving. This paper deals with the application of Six Sigma based methodology in eliminating an engine-overheating problem in an automotive company. The DMAIC (define-measure-analyse-improve-control) approach has been followed here to solve an underlying problem of reducing process variation and the associated high defect rate. This paper explores how a foundry can use a systematic and disciplined approach to move towards the goal of Six Sigma quality level. The application of the Six Sigma methodology resulted in a reduction in the jamming problem encountered in the cylinder head and increased the process capability from 0.49 to 1.28. The application of DMAIC has had a significant financial impact (saving over $US110 000 per annum) on the bottom-line of the company. (author)

  9. The future of nuclear energy. Safety and nuclear power plants. Contribution of engineering companies

    International Nuclear Information System (INIS)

    Garcia Rodriguez, A.

    1995-01-01

    Risk, its consideration and its acceptance or rejection, are parameters which to a large extent are independent and sometimes difficult to interrelate. Nuclear energy, unlike motoring or civil aviation, has not gained sufficient public acceptance, this despite the fact that the risk to population is by far the least of the three. It is therefore necessary to continue with its improvement is an attempt to create the same confidence in the nuclear industry, as society has placed in civil aviation. Improvement in future nuclear power plants must be a combination of improved safety and a reduction in capital investment. This objective can only be reached through standardization and international cooperation. Engineering has a very important part to play in the standardization process. An increase in engineering input during the design, construction, operation and maintenance phases of future nuclear power plants, and the application of increasingly sophisticated analysis and management tools are anticipated. Nevertheless, the financial impact on the cost of each plant will fall as a result of increased input spread throughout the range of standard plants. Our current Advanced Reactor Power Plant Programme enables the Spanish industry to participate actively in the creation of future standards nuclear power plants. Having a presence in selected engineering activities, which guarantees access to the state of the art in this area, is one of our priorities, since it will facilitate the presence of the rest of the industry in future projects. If the objectives described above are to be reached, the present involvement of the spanish industry in this programme must be maintained in the medium and long term. (Author)

  10. Future challenges for occupational health services can be prevented by proactive collaboration with the companies using the services: a participatory and reflection project

    Directory of Open Access Journals (Sweden)

    Lydell M

    2017-05-01

    Full Text Available Marie Lydell,1 Cathrine Hildingh,1 Arne Söderbom,2 Kristina Ziegert1 1Center of Research on Welfare, Health and Sport (CVHI, School of Social and Health Sciences, 2Center for Innovation, Entrepreneurship and Learning Research (CIEL, School of Economics, Technology and Science, Halmstad University, Halmstad, Sweden Background: There is clearly a need for research in the field of occupational health service (OHS for applying new perspectives. Proactive collaboration is needed between the OHSs and the companies. The customers of the companies using the services should be able to safeguard themselves from the health problems caused by the work environment through proactive collaboration with the OHSs. Objective: The main purpose of this interdisciplinary study was to explore how the stakeholders reflected to create and agree on core values for future challenges in OHS, as seen from the perspectives of OHS professionals and customer companies. Methodology: An action research process was conducted. This study was divided into three phases. In phase I, the data were collected from interviews and diaries of interdisciplinary occupational health professionals (n=12. A focus group that sampled the eight managers of the customer companies was also included. In phase II, a questionnaire was developed with 24 questions focusing on examining the future challenges for OHS. The questionnaire was sent to customer companies (n=116. In phase III, a scoping review was undertaken. Results: Three categories emerged from the analysis: “Balancing complex situations” clarified the complexity regarding senior employees; “Working with a proactive approach” indicated the need for working with a new proactive approach supporting sustainable health; and “Collaborate internally and externally” showed good relationships between the customer and the OHS, which is a mutual responsibility to both the partners. Conclusion: The results outlined that it is necessary to

  11. 75 FR 62424 - EDS, an HP Company (Re-Branded as HP-Enterprise Services) Including On-Site Workers From: Abel...

    Science.gov (United States)

    2010-10-08

    ...-Branded as HP--Enterprise Services) Including On-Site Workers From: Abel Personnel Inc., Advantage Tech... February 4, 2010, applicable to workers of EDS, an HP Company (Re- branded as HP--Enterprise Services...-branded as HP-- Enterprise Services). These employees provided various activities related to the supply of...

  12. Virtual Reference Services through Web Search Engines: Study of Academic Libraries in Pakistan

    Directory of Open Access Journals (Sweden)

    Rubia Khan

    2017-03-01

    Full Text Available Web search engines (WSE are powerful and popular tools in the field of information service management. This study is an attempt to examine the impact and usefulness of web search engines in providing virtual reference services (VRS within academic libraries in Pakistan. The study also attempts to investigate the relevant expertise and skills of library professionals in providing digital reference services (DRS efficiently using web search engines. Methodology used in this study is quantitative in nature. The data was collected from fifty public and private sector universities in Pakistan using a structured questionnaire. Microsoft Excel and SPSS were used for data analysis. The study concludes that web search engines are commonly used by librarians to help users (especially research scholars by providing digital reference services. The study also finds a positive correlation between use of web search engines and quality of digital reference services provided to library users. It is concluded that although search engines have increased the expectations of users and are really big competitors to a library’s reference desk, they are however not an alternative to reference service. Findings reveal that search engines pose numerous challenges for librarians and the study also attempts to bring together possible remedial measures. This study is useful for library professionals to understand the importance of search engines in providing VRS. The study also provides an intellectual comparison among different search engines, their capabilities, limitations, challenges and opportunities to provide VRS effectively in libraries.

  13. Role Of E-Government In Delivery Of Public Services In Tanzania Electric Supply Company In Ruvuma Region Tanzania

    Directory of Open Access Journals (Sweden)

    Emmanuel Jackson Petro Gunda

    2015-06-01

    Full Text Available ABSTRACT E-government facilitates delivery of public services of relevant government information in electronic form to citizens in a timely manner and better service delivery to citizens. E-government is a kind of governmental administration which is based on Information Communication and Technology Services. Electronic government describes the use of technologies to facilitate the operation of government and disperse of government information and services. The scope of the work was limited to Tanzania Electric Supply Company Limited TANESCO in Ruvuma region. The population of thirty 31 were selected from a total population of 169 public servants use both purposive and stratified random sampling techniques applied. The major findings of study revealed that about 67.7 of response from respondents agree that ICT infrastructures specifically modern computer connected to internet reliable internet speed well organized organization website power availability in public operation contribute to efficient in delivery of services it also noted by respondents to faster decision making speeding up transaction processing and reduce cost. The study greatly recommends that capacity building to public servants on ICT install and strengthening ICT infrastructures to government organizational are inevitable to realise relevant role of e-government in delivery of public services.

  14. Analysing E-Services and Mobile Applications with Companied Conjoint Analysis and fMRI Technique

    OpenAIRE

    Heinonen, Jarmo

    2015-01-01

    Previous research has shown that neuromarketing and conjoint analysis have been used in many areas of consumer research, and to provide for further understanding of consumer behaviour. Together these two methods may reveal more information about hidden desires, expectations and restrains of consumers’ brain. This paper attempts to examine these two research methods together as a companied analysis. More specifically this study utilizes fMRI and conjoint analysis is a tool for analysing consum...

  15. Does Business Model Affect CSR Involvement? A Survey of Polish Manufacturing and Service Companies

    Directory of Open Access Journals (Sweden)

    Marzanna Katarzyna Witek-Hajduk

    2016-02-01

    Full Text Available The study explores links between types of business models used by companies and their involvement in CSR. As the main part of our conceptual framework we used a business model taxonomy developed by Dudzik and Witek-Hajduk, which identifies five types of models: traditionalists, market players, contractors, distributors, and integrators. From shared characteristics of the business model profiles, we proposed that market players and integrators will show significantly higher levels of involvement in CSR than the three other classes of companies. Among other things, both market players and integrators relied strongly on building own brand value and fostering harmonious supply channel relations, which served as a rationale for our hypothesis. The data for the study were obtained through a combined CATI and CAWI survey on a group of 385 managers of medium and large enterprises. The sample was representative for the three Polish industries of chemical manufacturing, food production, and retailing. Statistical methods included confirmatory factor analysis and one-way ANOVA with contrasts and post hoc tests. The findings supported our hypothesis, showing that market players and integrators were indeed more engaged in CSR than other groups of firms. This may suggest that managers in control of these companies could bolster the integrity of their business models by increasing CSR involvement. Another important contribution of the study was to propose and validate a versatile scale for assessing CSR involvement, which showed measurement invariance for all involved industries.

  16. 'Demand pull' government policies to support Product-Service System activity: The case of Energy Service Companies in the UK

    OpenAIRE

    Hannon, MJ; Foxon, TJ; Gale, WF

    2015-01-01

    Product-Service Systems (PSSs) constitute a family of service-based business models designed to satisfy our societal needs in an economically and environmentally sustainable manner. To date however PSS application has remained niche due to a variety of critical barriers. This paper explores how ‘demand pull’ national government policies could support PSS activity by addressing these barriers and cultivating market demand. Lessons are drawn from a case study of how regulatory, economic incenti...

  17. Determinants of Corporate Web Services Adoption: A Survey of Companies in Korea

    Science.gov (United States)

    Kim, Daekil

    2010-01-01

    Despite the growing interest and attention from Information Technology researchers and practitioners, empirical research on factors that influence an organization's likelihood of adoption of Web Services has been limited. This study identified the factors influencing Web Services adoption from the perspective of 151 South Korean firms. The…

  18. The Key Factors of Selecting Electronics Manufacturing Service Suppliers – an Example of Company U in Taiwan

    Directory of Open Access Journals (Sweden)

    Chiu Hui-Feng

    2015-12-01

    Full Text Available In a highly competitive environment with a developed network, the customers of electronics manufacturing service (EMS manufacturers always seek a wide range of choices. EMS manufacturers can attract loyal customers and establish long-term partnerships if they understand and satisfy their customers’ needs to execute a response plan successfully with limited resources. If these conditions are met, EMS manufacturers can create high customer equity. This study investigates how the demand of downstream enterprises can be satisfied on the basis of the opinion of upstream suppliers in the electronics manufacturing industry. Domestic and foreign literature related to the dimensions and elements of supplier evaluation criteria were investigated to extract 22 elements of supplier selection by corporate customers. Five supplier evaluation dimensions were then established through interviews with the internal experts of the case company. An analytic hierarchy process-based (AHP-based approach is used to design the questionnaire for the external corporate customers of the case company. The questionnaire is then used to investigate the supplier evaluation criteria of the customers of EMS manufacturers. Conclusions and suggestions are provided on the basis of the results to provide the case company with references that can be used to develop and maintain customer relationship and create high customer equity.

  19. Dollar Summary of Federal Supply Classification and Service Category by Company, FY83, Part 4 (AA92-N063).

    Science.gov (United States)

    1983-01-01

    ARMY RDTE/MISCELLANEOUS HARD GOODS 2 MICRO CRAFT INC TENNESSEE NAVY ROTE/MISCELLANEOUS HARD GOODS 2 NASSI ENGINEERING CO CONN NAVY RDTE/MISCELLANEOUS...R+D DESCRIPTION ----------------------- ANg1 (CONFINUED) MICRO TEC SERVICE CO MARYLAND ARMY ROTE/OTHER MEDICAL s 44 MIDWEST RESEARCH INSTITUTE...JAPAN NAVY MAINT-REPAIR OF EO/SHIPS-SML CRAFT-DOCKS 130 TALLERES 8 SERVICIOS MECAMICOS SA SPAIN NAVY MAINT-REPAIR OF EQ/SHIPS-SML CRAFT-DOCKS 73

  20. An analysis on the marketing of engineering services for the cement manufacturing industry in Sub-Saharan Africa

    CSIR Research Space (South Africa)

    Meyer, JAM

    2017-09-01

    Full Text Available South African organisations that offer engineering services to the local and foreign market contribute significantly towards South Africa’s overall Gross Domestic Product (GDP). The importance of engineering services in South Africa motivates...

  1. 75 FR 77666 - General Motors Company, Formerly Known as General Motors Corporation, Technical Center, Including...

    Science.gov (United States)

    2010-12-13

    ...., Global Technology Associates Limited, G-Tech Professional Staffing, Inc., Jefferson Wells, Kelly Services... Enterprise Services, Engineering Labs, Inc., Global Technology Associates Limited, G-Tech Professional... company reports that workers leased from Modern Engineering/ Professional Services were employed on-site...

  2. The cultural embeddedness of professional service purchasing-A comparative study of German and Swedish companies

    NARCIS (Netherlands)

    Pemer, Frida; Sieweke, Jost; Werr, Andreas; Birkner, Stephanie; Mohe, Michael

    2014-01-01

    Research on professional service purchasing generally takes a culturally universalistic approach, implicitly assuming the generalizability of research findings and normative models to different cultural contexts. However, research in related disciplines points to the influence of national culture on

  3. Northeast Empire Limited Partnership No. 2 Alternative Energy, Inc. and Maine Public Service Company (Docket No. EA-95): Environmental Assessment

    International Nuclear Information System (INIS)

    1992-05-01

    This environmental assessment (EA) has been prepared in connection with the application (the Application) by Alternative Energy, Inc. (AEI), Northeast Empire Limited Partnership number-sign 2 (the Partnership) and Maine Public Service Company (MPS and, collectively with AEI and the Partnership, the Applicants), filed on January 6, 1992, for authorization to transmit electric energy to a foreign country. The electric energy to be exported would be produced by a 39-megawatt (MW), wood-fired powerplant (the Project) to be developed by AEI and to be built by the Partnership in Ashland, Maine, which is located in MPS' service territory. In the Application, the Applicants requested authorization for MPS to transmit electricity generated by the Project from Maine through New Brunswick, Canada, on route back to the US for domestic use by Central Maine Power Company (MP). The need to cross the US -Canadian border arises due to the geography of the area and to facilitate access to an existing transmission line. None of the power will be used in Canada. This EA addresses the environmental impacts associated with the export of electric energy and the connected actions which are expected to result from the authorization of those exports. The electricity would be exported over cross-border transmission facilities maintained between MPS and New Brunswick Power Corporation (NB Power). No new cross-border facilities, and no modification of any existing cross-border facilities, are required in connection with the proposed action

  4. A strategic analysis of a service company in the film and television industry in Canada

    OpenAIRE

    Nex, Cheryl

    2006-01-01

    EP Canada Limited Partnership, a wholly owned subsidiary of Rainmaker Income Fund, is the leading ‘full service’ provider of payroll and employer-of-record services to the film and television industry in Canada. The size of the payroll volume outsourced in the film and television industry in Canada is directly correlated to the level of production activity in Canada. After several consecutive years of growth, the production of feature films and television programs, in Canada, is in ...

  5. Feature-based engineering of compensations in web service environment

    DEFF Research Database (Denmark)

    Schaefer, Michael; Dolog, Peter

    2009-01-01

    In this paper, we introduce a product line approach for developing Web services with extended compensation capabilities. We adopt a feature modelling approach in order to describe variable and common compensation properties of Web service variants, as well as service consumer application...

  6. Measurement of the Logistic Customer Service Level in Commercial Cargo Motor Transport Companies

    Directory of Open Access Journals (Sweden)

    Kadłubek Marta

    2014-11-01

    Full Text Available The term of logistic customer service is defined as the abilities or skills to meet the customer’s requirements and expectations, chiefly in terms of the time and place of deliveries, while using all available forms of logistic activity, including transport, storage, and the management of inventories, information and packages. As each of the logistic activities has an effect on the customer receiving right product or service, in its proper condition, in the correct time and space, and at reasonable costs, so seeking the proper service comes down to managing logistic activities in such a manner, as to achieve the essential level of customer satisfaction at the lowest possible costs.

  7. Quantitative marketing research on behavior of the small and medium companies on financial advisory services

    Directory of Open Access Journals (Sweden)

    Duguleana, L.

    2013-12-01

    Full Text Available This paper presents the results of quantitative marketing research conducted among small and medium enterprises in Braşov County. The research identified organizational elements of the consumer behavior in the use of the financial advisory services. The objective is to determine whether there is association between firm size and the number of financial advice services outsourced. Results of the study will be based construction of the price policy for financial advisory firms, tailored to the financial constraints faced by small and medium enterprises in Romania.

  8. Teaching sustainability in engineering solutions with Campus Service as case

    DEFF Research Database (Denmark)

    Olsen, Stig Irving; McAloone, Tim C.; Nielsen, Susanne Balslev

    2014-01-01

    Engineers potentially influence the sustainability of technological solutions significantly. At DTU Management Engineering we aim to address sustainability to all engineering students at DTU. One of the means to address students throughout DTU is the establishment of a course aimed at bachelor...... students on all study lines. The objectives of the course is for the participants to acquire an understanding of the basic concept of sustainability and its three dimensions as well as getting an overview of a number of tools for analysis and synthesis of solutions that are sustainable throughout...... their life cycle and acquire the skills to use the most central of the tools. Furthermore, they should understand the engineer's role and responsibility in the development of sustainable solutions. Examples of learning outcomes are: Explain that each sustainability dimension is multifactorial and that trade...

  9. Internationalization strategies of emerging market-based multinationals: integration of Indian ICT-ITES companies on the Dutch service outsourcing market

    NARCIS (Netherlands)

    Beerepoot, N.; Roodheuvel, I.

    2016-01-01

    This paper examines the entry of Indian information and communication technology-information technology-enabled services (ICT-ITES) companies on the Dutch service outsourcing market. Using this case study, the paper integrates two academic debates: the rise of emerging country-based multinationals

  10. Value that cann't be copied. Assessing customer value in service creation at a large R&D intensive company

    NARCIS (Netherlands)

    Haar, van der J.W.; Kemp, R.G.M.; Omta, S.W.F.

    2001-01-01

    One of the greatest challenges for the industrial marketing manager is to incorporate the "voice of the customer" into the design of new products and services. In this paper, we suggest a three-step approach to fine-tune the product and service offerings of the company. We illustrate how to use a

  11. Geothermal source heat pumps under energy services companies finance scheme to increase energy efficiency and production in stockbreeding facilities

    International Nuclear Information System (INIS)

    Borge-Diez, David; Colmenar-Santos, Antonio; Pérez-Molina, Clara; López-Rey, África

    2015-01-01

    In Europe energy services are underutilized in terms of their potential to improve energy efficiency and reduce external energy dependence. Agricultural and stockbreeding sectors have high potential to improve their energy efficiency. This paper presents an energy model for geothermal source heat pumps in stockbreeding facilities and an analysis of an energy services business case. The proposed solution combines both energy cost reduction and productivity increases and improves energy services company financing scheme. CO 2 emissions drop by 89%, reducing carbon footprint and improving added value for the product. For the two different evaluated scenarios, one including winter heating and one including heating and cooling, high IRR (internal return rate) values are obtained. A sensitivity analysis reveals that the IRR ranges from 10.25% to 22.02%, making the investment attractive. To make the research highly extensible, a sensitivity analysis for different locations and climatic conditions is presented, showing a direct relationship between financial parameters and climatic conditions. A Monte Carlo simulation is performed showing that initial fuel cost and initial investment are the most decisive in the financial results. This work proves that energy services based on geothermal energy can be profitable in these sectors and can increase sustainability, reduce CO 2 emissions and improve carbon footprint. - Highlights: • Geothermal heat pumps are studied to promote industrial energy services. • Geothermal energy in farming facilities improves global competitiveness. • Research shows profitability of low enthalpy geothermal energy services. • Climatic conditions sensitivity analysis reveals IRR ranges from 10.25% to 22.02%. • Added market value for the product as carbon footprint reduction, are achieved

  12. Technical engineering services in support of the Nike-Tomahawk sounding rocket vehicle system

    Science.gov (United States)

    1972-01-01

    Task assignments in support of the Nike-Tomahawk vehicles, which were completed from May, 1970 through November 1972 are reported. The services reported include: analytical, design and drafting, fabrication and modification, and field engineering.

  13. Analyzing the systematic risk of logistics service providers : The influence of market, industry and company effects

    OpenAIRE

    Lampe, Kerstin; Hofmann, Erik

    2013-01-01

    With this paper we want to find out which factors influence beta coefficient of logistics service providers. The systematic risk (beta coefficient, ?) of LSPs becomes more and more important for strategic decision making of LSPs, as it helps calculating the cost of capital. The cost of capital is an important factor when assessing LSPs' (future) investments, strategies and performance.

  14. 26 CFR 1.954-4 - Foreign base company services income.

    Science.gov (United States)

    2010-04-01

    ..., commissions, fees, or otherwise, derived in connection with the performance of technical, managerial... who are not on loan from any related person. The principal clerical work, and the financial accounting... accounting services furnished by M Corporation do not assist F Corporation directly in the performance of the...

  15. Organisational culture, employee satisfaction, perceived leader emotional competency and personality type: An exploratory study in a South African engineering company

    Directory of Open Access Journals (Sweden)

    Nico Martins

    2007-02-01

    Full Text Available The purpose of this study was to investigate employees’ experiences of their organisation’s culture and general satisfaction levels and to explore whether potential explanations for these could be derived from measures of the perceived emotional competency and dominant personality type of senior management as aspects of their predominant leadership style. The South African Culture Instrument (SACI, an Employee Satisfaction Survey questionnaire and the 360 Degree Emotional Competency Profiler (ECP were administered to a sample of 181 (SACI, 170 (Employee Satisfaction Survey questionnaire and 88 (ECP volunteer employees of a South African engineering company. All nine senior directors voluntary participated in completing the MBTI, Form G. The results indicated significant differences between the various biographical groups regarding the measured dimensions. The ECP and MBTI results showed the affective and social aspects of leadership behaviour to be a development area for senior management. This study makes an important contribution to the expanding body of knowledge that focuses on the evaluation of organisational factors and leader attributes that influence the motivation, commitment and satisfaction of employees in South African organisations.

  16. Ontology-based Semantic Search Engine for Healthcare Services

    OpenAIRE

    Jotsna Molly Rajan; M. Deepa Lakshmi

    2012-01-01

    With the development of Web Services, the retrieval of relevant services has become a challenge. The keyword-based discovery mechanism using UDDI and WSDL is insufficient due to the retrievalof a large amount of irrelevant information. Also, keywords are insufficient in expressing semantic concepts since a single concept can be referred using syntactically different terms. Hence, service capabilities need to be manually analyzed, which lead to the development of the Semantic Web for automatic...

  17. Foundations of Blueprint for Cloud-based Service Engineering

    OpenAIRE

    Nguyen, D.K.

    2011-01-01

    Current cloud-based service offerings are often provided as one-size-fits-all solution and give little or no room for customization. This limits the ability for application developers to pick and choose offerings from multiple software, platform and infrastructure service providers and configure them dynamically and in an optimal fashion to address their application requirements. Furthermore, combining different independent cloud-based services necessitates a uniform description format that f...

  18. [The Engineering and Technical Services Directorate at the Glenn Research Center

    Science.gov (United States)

    Moon, James

    2004-01-01

    My name is James Moon and I am a senior at Tennessee State University where my major is Aeronautical and Industrial Technology with a concentration in industrial electronics. I am currently serving my internship in the Engineering and Technical Services Directorate at the Glenn Research Center (GRC). The Engineering and Technical Service Directorate provides the services and infrastructure for the Glenn Research Center to take research concepts to reality. They provide a full range of integrated services including engineering, advanced prototyping and testing, facility management, and information technology for NASA, industry, and academia. Engineering and Technical Services contains the core knowledge in Information Technology (IT). This includes data systems and analysis, inter and intranet based systems design and data security. Including the design and development of embedded real-time s o h a r e applications for flight and supporting ground systems, Engineering and Technical Services provide a wide range of IT services and products specific to the Glenn Research Center research and engineering community. In the 7000 Directorate I work directly in the 7611 organization. This organization is known as the Aviation Environments Technical Branch. My mentor is Vincent Satterwhite who is also the Branch Chief of the Aviation Environments Technical Branch. In this branch, I serve as the Assistant program manager of the Engineering Technology Program. The Engineering Technology Program (ETP) is one of three components of the High School L.E.R.C.I.P. This is an Agency-sponsored, eight-week research-based apprenticeship program designed to attract traditionally underrepresented high school students that demonstrate an aptitude for and interest in mathematics, science, engineering, and technology.

  19. SemMat: Federated Semantic Services Platform for Open materials Science and Engineering

    Science.gov (United States)

    2017-01-01

    SEMMAT: FEDERATED SEMANTIC SERVICES PLATFORM FOR OPEN MATERIALS SCIENCE AND ENGINEERING WRIGHT STATE UNIVERSITY JANUARY 2017 FINAL TECHNICAL...COVERED (From - To) JUL 2013 – JUN 2016 4. TITLE AND SUBTITLE SemMat: FEDERATED SEMANTIC SERVICES PLATFORM FOR OPEN MATERIALS SCIENCE AND ENGINEERING...models to represent materials data. This provides a data exchange scheme for materials science , which also includes provenance information to promote

  20. Exploring, Documenting, and Improving Humanitarian Service Learning through Engineers Without Borders USA

    OpenAIRE

    Buchanan, Elizabeth; Berg, Devin; Lee, Tina; Buchanan, Elizabeth; Lacksonen, Tom

    2017-01-01

    Exploring, Documenting, and Improving Humanitarian Service Learning through Engineers without Borders-USA is a four-year project exploring a variety of challenges and opportunities in university-based service learning programs. Specifically, this project looks holistically at the inception and evolution of a new Engineers Without Borders USA chapter, while analyzing characteristics, values, and demographics of individuals involved in EWB community-based humanitarian projects in multiple chapt...

  1. Multiple Learning Strategies Project. Small Engine Repair Service. Regular Vocational. [Vol. 1.

    Science.gov (United States)

    Pitts, Jim; And Others

    This instructional package is one of two designed for use by regular vocational students in the vocational area of small engine repair service. Contained in this document are forty-four learning modules organized into ten units: engine block; air cleaner; starters; fuel tanks; lines, filters, and pumps; carburetors; electrical; magneto systems;…

  2. Independent Energy's Solar thermal products and services listing

    International Nuclear Information System (INIS)

    Anon.

    1991-01-01

    This article is a listing of companies offering products and services for the development of solar thermal electric power plants. The listing provides the company name under a heading describing the product or service the company provides. The products and services covered by the listing include developers and owner/operators, manufacturers of equipment, instruments and controls, consulting services, engineering and construction, and financial and legal services

  3. Blueprint template support for engineering cloud-based services

    NARCIS (Netherlands)

    Nguyen, D.K.; Lelli, F.; Taher, Y.; Parkin, M.S.; Papazoglou, M.; van den Heuvel, W.J.A.M.; Abramowicz, W.; Martín Llorente, I.; Surridge, M.; Zisman, A.; Vayssière, J.

    2011-01-01

    Current cloud-based service offerings are often provided as one-size-fits-all solutions and give little or no room for customization. This limits the ability for application developers to pick and choose offerings from multiple software, platform, infrastructure service providers and configure them

  4. Foundations of Blueprint for Cloud-based Service Engineering

    NARCIS (Netherlands)

    Nguyen, D.K.

    2011-01-01

    Current cloud-based service offerings are often provided as one-size-fits-all solution and give little or no room for customization. This limits the ability for application developers to pick and choose offerings from multiple software, platform and infrastructure service providers and configure

  5. Correction of engineering servicing regularity of transporttechnological machines in operational process

    Science.gov (United States)

    Makarova, A. N.; Makarov, E. I.; Zakharov, N. S.

    2018-03-01

    In the article, the issue of correcting engineering servicing regularity on the basis of actual dependability data of cars in operation is considered. The purpose of the conducted research is to increase dependability of transport-technological machines by correcting engineering servicing regularity. The subject of the research is the mechanism of engineering servicing regularity influence on reliability measure. On the basis of the analysis of researches carried out before, a method of nonparametric estimation of car failure measure according to actual time-to-failure data was chosen. A possibility of describing the failure measure dependence on engineering servicing regularity by various mathematical models is considered. It is proven that the exponential model is the most appropriate for that purpose. The obtained results can be used as a separate method of engineering servicing regularity correction with certain operational conditions taken into account, as well as for the technical-economical and economical-stochastic methods improvement. Thus, on the basis of the conducted researches, a method of engineering servicing regularity correction of transport-technological machines in the operational process was developed. The use of that method will allow decreasing the number of failures.

  6. Energy efficiency and energy service companies in restructured markets: international experience

    International Nuclear Information System (INIS)

    Limaye, Dilip R.

    1999-01-01

    There has been considerable recent activity related to restructuring of the energy supply industries. Restructuring usually involves introducing competition into some elements of the ESI (energy supply industries). In some countries the privatization of the government-owned utility businesses is another key element of industry restructuring. The introduction of competition and privatization in the energy market is likely to realign the roles of the industry players (generators, transmission businesses) distribution 'wires' businesses, and retail suppliers) relative to customers. A key challenge faced by policy-makers is to define the appropriate roles and activities of the public and private sector to assure that economically justifiable levels of sustainable energy services are offered in the marketplace. This paper reviews the mechanisms adopted to implement energy efficiency services in a number of countries that have restructured their energy markets, and develops a framework for assessing, comparing and discussing potential new mechanisms. The paper identifies two types of EE mechanisms. (The author)

  7. Beyond the gats: Implicit engines in services RTAs

    Directory of Open Access Journals (Sweden)

    Daniltsev Alexander

    2015-01-01

    Full Text Available In the last 15 years the reciprocity of regional trade agreements on services has become a global phenomenon. Whereas main provisions regulating access to the services market are fixed by specific obligations under the General Agreement on Trade in Services, RTAs have been considered a flexible means for liberalization and an expedient to protect national service providers. This article explores the role of the GATS and other agreements, both under and not under the mandate of the World Trade Organization, in trade blocs. The econometric model developed by the authors shows that the removal of restrictions for foreign suppliers under domestic regulation (consumer protection, regulation of labor market and the elimination of discriminatory measures on foreign investments that affect trade in goods are likely to be more important for the expansion of services trade on a preferential basis than the GATS-type liberalization.

  8. “Smart Service” as an innovative system of service for mining companies in Kuzbass

    OpenAIRE

    Samorodova Lyudmila; Shut’ko Larisa; Yakunina Yulia; Lyubimov Oleg

    2017-01-01

    The article deals with the issues related to the introduction of “smart service” as an innovative system of equipment service in the business system and “Life-Cycle Management” (LCM) by mining equipment manufacturers. Based on the analysis of the competitive environment an overview description of the competitive environment in the field of equipment sales for surface and underground mining as well as for maintenance and repair of mining machinery for surface mining is presented. The article d...

  9. The development of daily monitoring tool in a service part manufacturing company

    Science.gov (United States)

    Marpaung, Seamus Tadeo; Rosyidi, Cucuk Nur

    2018-02-01

    Production lead time is one of the key measures to assess whether a production system is running well or not. A short lead time will lead to higher customer satisfaction and will be a solid proof that a system is well-organized. To shorten the production lead time, a good production planning and control are required. There are many obstacles which can occur at any time, for instance shortage of material and worker, or poor production scheduling. Service Parts Planning Department works with many parties from the beginning of service parts production until it is delivered to the customer. This research was conducted to find an appropriate production monitoring tool for Service Parts Planning Department, which is a control method that make problems appears to the surface and can be overcome quickly so that the production process can run normally. The tool development started with a field study to find out the production flow from start to finish, a literature review and a interview with some employees who will later use the production control tool, and the creation of a daily control that went through several modifications until finally meet the needs of the department. In this research, a production monitoring tool which is developed can be used to monitor the entire order status, the production lead time, and also serves as the records and reports for presentation.

  10. The Energy Services Company (ESCo) as business model for heat entrepreneurship-A case study of North Karelia, Finland

    International Nuclear Information System (INIS)

    Suhonen, Niko; Okkonen, Lasse

    2013-01-01

    Energy Services Companies are widely implemented for improving energy efficiency both in the public sector and industry. The model has also been introduced as a business model for biomass-based heat entrepreneurship. However, the residential sector has been problematic with regard to ESCo adoption and constitutes a minor share of ESCo operations. The barriers, both social and economic, are many. This paper focuses on the application of ESCo as a business model for heat entrepreneurship in Finland. First, we present the ESCo model and a review of the main barriers. Second, we present the modelling with aspects of profitability and risk sharing. Third, we demonstrate the operation in the residential sector by using 26 housing associations as a case study. We simulate the energy investment, profitability of operation, and the sharing of risks between the customer and the ESCo. The results indicate that the ESCo model is challenging in our case area. Low profit levels and the assumed customer's preference for achieving cost savings from the beginning of energy renovation can result in long contract periods tying up the capital. The ESCo model is unattractive in the current business climate, requiring modifications or integration with other maintenance services of housing associations. - Highlights: • We simulate the ESCo business model in a challenging sector of residential heating services. • We provide a detailed and replicable method for ESCo business modelling. • Simulation and conclusions stimulate further ESCo business model development

  11. Performance-based service acquisition (PBSA) of TRIDENT strategic weapons systems (SWS) technical engineering support (TES) services

    OpenAIRE

    Arcidiacono, William J.

    2003-01-01

    CIVINS (Civilian Institutions) Thesis document Approved for public release ; distribution is unlimited The objective of this thesis is to determine whether the Strategic Systems Programs (SSP) should apply the concepts of Performance-Based Service Acquisition (PBSA) to Strategic Weapons Systems (SWS) Technical Engineering Support (TES) Services. This thesis provides a Department of Defense (DoD), Department of the Navy (DON), and SSP SWS program acquisition and PBSA history background, ...

  12. An Analysis of Customer’s Satisfaction Level to the Quality of Services Provided by Regional Water Supply Company (PDAM) of Kolaka Regency

    OpenAIRE

    Niar Astaginy

    2017-01-01

    The study is devoted to identifying the customer’s expectation for the service quality of the regional water supply company (PDAM) of Kolaka Regency, describing the customer’s perception of its service quality, and projecting the managerial implication to improve the quality of its services. The analysis methods used are conformity level analysis and important performance analysis. The analysis indicates that the highest expectation of the customer rests on the continuous supply of water with...

  13. Re-engineering pre-employment check-up systems: a model for improving health services.

    Science.gov (United States)

    Rateb, Said Abdel Hakim; El Nouman, Azza Abdel Razek; Rateb, Moshira Abdel Hakim; Asar, Mohamed Naguib; El Amin, Ayman Mohammed; Gad, Saad abdel Aziz; Mohamed, Mohamed Salah Eldin

    2011-01-01

    The purpose of this paper is to develop a model for improving health services provided by the pre-employment medical fitness check-up system affiliated to Egypt's Health Insurance Organization (HIO). Operations research, notably system re-engineering, is used in six randomly selected centers and findings before and after re-engineering are compared. The re-engineering model follows a systems approach, focusing on three areas: structure, process and outcome. The model is based on six main components: electronic booking, standardized check-up processes, protected medical documents, advanced archiving through an electronic content management (ECM) system, infrastructure development, and capacity building. The model originates mainly from customer needs and expectations. The centers' monthly customer flow increased significantly after re-engineering. The mean time spent per customer cycle improved after re-engineering--18.3 +/- 5.5 minutes as compared to 48.8 +/- 14.5 minutes before. Appointment delay was also significantly decreased from an average 18 to 6.2 days. Both beneficiaries and service providers were significantly more satisfied with the services after re-engineering. The model proves that re-engineering program costs are exceeded by increased revenue. Re-engineering in this study involved multiple structure and process elements. The literature review did not reveal similar re-engineering healthcare packages. Therefore, each element was compared separately. This model is highly recommended for improving service effectiveness and efficiency. This research is the first in Egypt to apply the re-engineering approach to public health systems. Developing user-friendly models for service improvement is an added value.

  14. Effects of Security and Privacy Concerns on using of Cloud Services in Energy Industry, an Oil and Gas Company: A Case Study

    OpenAIRE

    Alireza Poorebrahimi; Fatemeh SoleimaniRoozbahani

    2015-01-01

    The topic of ‘‘the cloud’’ has attracted significant attention throughout the past few years. It allows resource sharing that includes software, platform and infrastructure by means of virtualization. Cloud Adoption in Oil & Gas companies have approached cloud with caution, but they are increasingly deploying cloud services. Energy companies have carefully weighed whether they should opt for a public cloud versus a private one, and which applications are fit for deployment via the cloud. For ...

  15. UK Local Authority engagement with the Energy Service Company (ESCo) model: Key characteristics, benefits, limitations and considerations

    International Nuclear Information System (INIS)

    Hannon, Matthew J.; Bolton, Ronan

    2015-01-01

    This paper explores how some UK Local Authorities (LAs) have opted to engage with the Energy Service Company (ESCo) model in a bid to enhance their influence over local energy system change and help them to deliver on their political ‘public good’ objectives. Three common approaches to LA ESCo model engagement are outlined including the: (1) LA owned ‘arm's-length’ model; (2) private sector owned concession agreement model; and (3) community owned and run model. The LA's decision to establish its own ESCo, or alternatively enter into a partnership with another, predominantly depends on: its willingness to expose itself to risk, the level of strategic control it desires and the resources it has at its disposal. However, the business case is contingent on the extent to which the national policy and regulatory framework facilitates and obligates LAs to play an active energy governance role. Stronger alignment of local and national energy agendas through communication and coordination between different governance actors could help to remove critical barriers to LA ESCo engagement and their wider energy governance activities. - Highlights: • Some UK Local Authorities (LAs) have engaged with Energy Service Company (ESCo). • Driven by a desire to shape local energy system to deliver on their objectives. • LA may establish an ‘arm's length’ ESCo or partner with a private or community ESCo. • Trade-off between strategic control over energy system change and exposure to risk. • LA can bolster ESCo business case but ultimately depends on central government

  16. Opinions of the managers of the SMEs in Brasov concerning the need of accounting information offered by the companies that provide accounting services

    Directory of Open Access Journals (Sweden)

    Anton, C. E.

    2011-01-01

    Full Text Available In the business world, all the managers of the companies are interested in consolidating their position against the competitors. This involves information concerning the competition environment, but also information concerning the administration system. Consequently, the accounting information and the financial management are strongly connected. This paper aims at emphasizing the need of financial-accounting information in the management of the trade companies. Consequently, we focused on identifying the types of accounting reports requested by the managers of the SMEs in Brasov, from the companies that provide accounting services with whom they collaborate, and also on identifying the goal for which this information are used.

  17. Evaluation of the influence of economic groups on the efficiency and quality of service of water companies: an empirical approach for Chile.

    Science.gov (United States)

    Molinos-Senante, María; Farías, Rodrigo

    2018-06-04

    The privatization of water and sewerage services (WSS) has led to the foundation of water economic groups, which integrate several water companies and have gained notable importance at the global level. In the framework of benchmarking studies, there are no prior studies exploring the impact that economic groups have on the efficiency and quality of service provided by water companies. This study investigates, for the first time, whether the membership of water companies in an economic group influences their performance. Quantity- and quality-adjusted efficiency scores were computed using data envelopment analysis models. An empirical application was developed for the Chilean water industry since most of their water companies are private and belong to an economic group. The results show that independent water companies provide WSS with better quality than do water companies that belong to an economic group. From a statistical point of view, it was evident that membership in an economic group impacts both the quantity- and quality-adjusted efficiency scores of water companies. The results of this study illustrate that applying the model-firm regulation to the Chilean water industry has significant drawbacks that should be addressed by the water regulator to promote the long-term sustainability of the water industry.

  18. Comparison of potential method in analytic hierarchy process for multi-attribute of catering service companies

    Science.gov (United States)

    Mamat, Siti Salwana; Ahmad, Tahir; Awang, Siti Rahmah

    2017-08-01

    Analytic Hierarchy Process (AHP) is a method used in structuring, measuring and synthesizing criteria, in particular ranking of multiple criteria in decision making problems. On the other hand, Potential Method is a ranking procedure in which utilizes preference graph ς (V, A). Two nodes are adjacent if they are compared in a pairwise comparison whereby the assigned arc is oriented towards the more preferred node. In this paper Potential Method is used to solve problem on a catering service selection. The comparison of result by using Potential method is made with Extent Analysis. The Potential Method is found to produce the same rank as Extent Analysis in AHP.

  19. Contracting for engineering services: Experience with innovative fee arrangements

    International Nuclear Information System (INIS)

    Criner, D.E.; Schenk, J.L.

    1995-01-01

    The relationship between an engineering firm and a client can be favorably influenced by a clearly defined incentive plan. This paper addresses several approaches and the advantages and disadvantages of each. It also summarizes the lessons learned to date in using incentive fee arrangements

  20. Automotive engineering partners

    Energy Technology Data Exchange (ETDEWEB)

    Liebl, Johannes; Siebenpfeiffer, Wolfgang (eds.)

    2012-05-15

    The brochure under consideration consists of contributions to the following aspects: (1) the ATZ ranking of the Top 75 of the companies providing development service; (2) Challenges and opportunities of hybrid vehicles: (3) Localization of sound sources; (4) Sectoral index engineering services.

  1. Do switching barriers of a service company moderate the relationship of perceived image and its antecedents?

    Directory of Open Access Journals (Sweden)

    Marinković Veljko

    2013-01-01

    Full Text Available The aim of the paper is to identify key antecedents of the perceived image. The paper presents a new model in which switching barriers play specific role. They have been highlighted as a potential moderator of relationship between the perceived image and its drivers. The survey was conducted on a sample of 221 respondents. The suitability of conceptual model was tested using confirmative factor analysis. When examining relations between the variables of the proposed model the main and interaction effects are determined. The paper provides useful managerial implications. Findings of the research indicate the factors that impact the perception of the image, where the intensity of the impact of each individual factor is established. The positioning of the image as dependent variable in the model gives the paper a certain specificity, since there are numerous examples of works in the field of services marketing in which authors identify the key drivers of customer satisfaction and loyalty. There are few studies which have analyzed the antecedents of the perceived image. Furthermore, the importance of the switching barriers as a potential moderator between certain variables is examined in the market of financial services, hotel and restaurant management, but so far it has not attracted greater attention of authors when it comes to the business of cable operators.

  2. DIESEL ENGINE SYSTEMS. AGRICULTURAL MACHINERY--SERVICE OCCUPATIONS, MODULE NUMBER 15.

    Science.gov (United States)

    Ohio State Univ., Columbus. Center for Vocational and Technical Education.

    ONE OF A SERIES DESIGNED TO HELP TEACHERS PREPARE POSTSECONDARY STUDENTS FOR AGRICULTURAL MACHINERY SERVICE OCCUPATIONS AS PARTS MEN, MECHANICS, MECHANIC'S HELPERS, AND SERVICE SUPERVISORS, THIS GUIDE AIMS TO DEVELOP STUDENT UNDERSTANDING OF THE CONSTRUCTION AND OPERATING PRINCIPLES OF DIESEL ENGINES. IT WAS DEVELOPED BY A NATIONAL TASK FORCE ON…

  3. Engine Tune-up Service. Unit 6: Emission Control Systems. Student Guide. Automotive Mechanics Curriculum.

    Science.gov (United States)

    Bacon, E. Miles

    This student guide is for Unit 6, Emission Control Systems, in the Engine Tune-Up Service portion of the Automotive Mechanics Curriculum. It deals with inspecting, testing, and servicing an emission control system. A companion review exercise book and posttests are available separately as CE 031 221-222. An introduction tells how this unit fits…

  4. Engine Tune-up Service. Unit 6: Emission Control Systems. Posttests. Automotive Mechanics Curriculum.

    Science.gov (United States)

    Morse, David T.; May, Theodore R.

    This book of posttests is designed to accompany the Engine Tune-Up Service Student Guide for Unit 6, Emission Control Systems, available separately as CE 031 220. Focus of the posttests is inspecting, testing, and servicing emission control systems. One multiple choice posttest is provided that covers the seven performance objectives contained in…

  5. Engine Tune-up Service. Unit 6: Emission Control Systems. Review Exercise Book. Automotive Mechanics Curriculum.

    Science.gov (United States)

    Bacon, E. Miles

    This book of pretests and review exercises is designed to accompany the Engine Tune-Up Service Student Guide for Unit 6, Emission Control Systems, available separately as CE 031 220. Focus of the exercises and pretests is inspecting, testing, and servicing emission control systems. Pretests and performance checklists are provided for each of the…

  6. Engine Tune-Up Service. Unit 5: Fuel and Carburetion Systems. Student Guide. Automotive Mechanics Curriculum.

    Science.gov (United States)

    Goodson, Ludy

    This student guide is for Unit 5, Fuel and Carburetion Systems, in the Engine Tune-Up Service portion of the Automotive Mechanics Curriculum. It deals with inspecting and servicing the fuel and carburetion systems. A companion review exercise book and posttests are available separately as CE 031 218-219. An introduction tells how this unit fits…

  7. Engine Tune-Up Service. Unit 4: Secondary Circuit. Posttests. Automotive Mechanics Curriculum.

    Science.gov (United States)

    Morse, David T.

    This book of posttests is designed to accompany the Engine Tune-Up Service Student Guide for Unit 4, Secondary Circuit, available separately as CE 031 214. Focus of the posttests is testing and servicing the secondary ignition circuit. One multiple choice posttest is provided that covers the seven performance objectives contained in the unit. (No…

  8. Engine Tune-Up Service. Unit 4: Secondary Circuit. Student Guide. Automotive Mechanics Curriculum.

    Science.gov (United States)

    Bacon, E. Miles

    This student guide is for Unit 4, Secondary Circuit, in the Engine Tune-Up Service portion of the Automotive Mechanics Curriculum. It deals with how to test and service the secondary ignition circuit. A companion review exercise book and posttests are available separately as CE 031 215-216. An introduction tells how this unit fits into the total…

  9. Engine Tune-up Service. Unit 4: Secondary Circuit. Review Exercise Book. Automotive Mechanics Curriculum.

    Science.gov (United States)

    Bacon, E. Miles

    This book of pretests and review exercises is designed to accompany the Engine Tune-Up Service Student Guide for Unit 4, Secondary Circuit, available separately as CE 031 214. Focus of the exercises and pretests is testing and servicing the secondary ignition circuit. Pretests and performance checklists are provided for each of the seven…

  10. Engine Tune-Up Service. Unit 3: Primary Circuit. Student Guide. Automotive Mechanics Curriculum.

    Science.gov (United States)

    Bacon, E. Miles

    This student guide is for Unit 3, Primary Circuit, in the Engine Tune-Up Service portion of the Automotive Mechanics Curriculum. It deals with how to test the primary ignition circuit. A companion review exercise book and posttests are available separately as CE 031 212-213. An introduction tells how this unit fits into the total tune-up service,…

  11. Engine Tune-up Service. Unit 2: Charging System. Student Guide. Automotive Mechanics Curriculum.

    Science.gov (United States)

    Richardson, Roger L.; Bacon, E. Miles

    This student guide is for Unit 2, Charging System, in the Engine Tune-Up Service portion of the Automotive Mechanics Curriculum. It deals with how to test the charging system. A companion review exercise book and posttests are available separately as CE 031 209-210. An introduction tells how this unit fits into the total tune-up service, defines…

  12. Engine Tune-Up Service. Unit 5: Fuel and Carburetion Systems. Posttests. Automotive Mechanics Curriculum.

    Science.gov (United States)

    Morse, David T.

    This book of posttests is designed to accompany the Engine Tune-Up Service Student Guide for Unit 5, Fuel and Carburetion Systems; available separately as CE 031 217. Focus of the posttests is the inspecting and servicing of the fuel and carburetion systems. One multiple choice posttest is provided that covers the 10 performance objectives…

  13. Pembuatan Service Level Requirement, Service Level Agreement dan Operational Level Agreement pada layanan help desk SAP berdasarkan kerangka kerja ITIL versi 2011 (Studi Kasus : Pupuk Indonesia Holding Company

    Directory of Open Access Journals (Sweden)

    Nur Shabrina Prameswari

    2017-01-01

    Full Text Available PT. Pupuk Indonesia Holding Company baru saja melakukan implementasi SAP pada tahun 2014. Dalam penerapannya, perusahaan merasa perlu membuat help desk SAP sebagai pusat penanganan masalah bagi perusahaan dan 7 anak perusahaannya yang kemudian dapat berfungsi juga sebagai knowledge base yang berguna apabila ada masalah yang berulang diwaktu selanjutnya. Untuk merancang layanan help desk yang baik, perlu didefinisikannya target layanan dalam sebuah kontrak perjanjian antara pengguna layanan dan penyedia layanan. Selain itu,Perjanjian layanan tersebut diperlukan juga sebagai jaminan kualitas help desk yang dapat disepakati oleh penyedia layanan dan pengguna layanan yang merupakan pengguna SAP pada PT. Pupuk Indonesia dan anak perusahaannya. Hal tersebut bertujuan untuk menyelaraskan bisnis dengan kualitas layanan serta menentukan kebutuhan dan harapan pelanggan dalam sebuah perjanjian antara penyedia layanan dan pengguna layanan. Dari permasalahan tersebut, maka diperlukan pembuatan dokumen Service Level Requirement, Service Level Agreement dan juga Operational Level Agreement pada help desk SAP, dengan dilakukan observasi dokumen dan wawancara pada pihak pengguna layanan dan penyedia layanan, maka setelah itu dibuatlah dokumen Service Level management tersebut berdasarkan ITIL Versi 2011.

  14. Determining rules for closing customer service centers: A public utility company's fuzzy decision

    Science.gov (United States)

    Dekorvin, Andre; Shipley, Margaret F.; Lea, Robert N.

    1992-01-01

    In the present work, we consider the general problem of knowledge acquisition under uncertainty. Simply stated, the problem reduces to the following: how can we capture the knowledge of an expert when the expert is unable to clearly formulate how he or she arrives at a decision? A commonly used method is to learn by examples. We observe how the expert solves specific cases and from this infer some rules by which the decision may have been made. Unique to our work is the fuzzy set representation of the conditions or attributes upon which the expert may possibly base his fuzzy decision. From our examples, we infer certain and possible fuzzy rules for closing a customer service center and illustrate the importance of having the decision closely relate to the conditions under consideration.

  15. MAIN CHARACTERISTICS OF COMPANIES USING SERVICE ORIENTED ARCHITECTURE (SOA AND OF THEIR OPERATION CONTEXT

    Directory of Open Access Journals (Sweden)

    Alfonso Duran Heras

    2008-12-01

    Full Text Available The aim of this article is to establish the main characteristics of the organizations that have successfully implemented information systems based on Service Oriented Architecture (SOA. Their environmental circumstances have also been studied. To achieve this objective, a SOA bibliographic review has been carried out, encompassing an analysis of 25 real cases in which different SOA applications were successfully implemented. All these cases were published between 2.001 and 2.007. The conclusions of this article can be briefly summarized as follows: SOA is well suited for organizations that rely on important legacy systems, whose performance is hindered by the lack of integration and flexibility of their computer architectures. These organizations therefore need to improve such architectures rather than replace them by new systems; SOA is being used by organizations that need to integrate their systems with those of their supply chain partners; SOA solutions provide support for the use of Web technologies.

  16. Engineering Consultancy: An Assessment of IT-enabled International Delivery of Services

    DEFF Research Database (Denmark)

    Baark, Erik

    1999-01-01

    The delivery of engineering consultancy services in global markets has been dominated by a small group of firms located in Europe and the US. Like many other service industries, engineering consultants have depended on the movement of highly qualified people and establishment of local affiliates...... services in arms-length transactions across national borders does not appear to have been significantly exploited. Nevertheless, IT-enabled delivery of engineering consultancy services opens up possibilities for business process reengineering that may provide some firms new competitive advantages in global...... markets and lead to further integration of design and construction in partnerships or project consortia, or in the strengthening of design-build approaches in project execution....

  17. KNOVEL: A NEW SERVICE FOR THE ENGINEERING COMMUNITY

    CERN Multimedia

    2001-01-01

    Electronic books available on trial at CERN Electronic preprints and journals have become tools used on a daily basis, but so far the CERN Library did not provide a significant collection of electronic books. This is now about to change, so searching for scientific information, and in particular engineering-related references, is now easier than ever before. CERN has access to the electronic book collection via Knovel on a trial base until Xmas. Knovel has a database of some of the leading engineering reference handbooks and conference proceedings, published by Reed Elsevier, ASME, ASM, Butterworth, CRC Press, McGraw-Hill and others. The full-text of all e-books can be searched simultaneously. Another Knovel feature allows users to search for data (materials properties) across the whole digital collection. The Web search engine and display interface has been developed to support a wide range of information and file types: text, tables, equations, graphics, figures. This new resource is linked to from the Libr...

  18. Cigarette company trade secrets are not secret: an analysis of reverse engineering reports in internal tobacco industry documents released as a result of litigation.

    Science.gov (United States)

    Velicer, Clayton; Lempert, Lauren K; Glantz, Stanton

    2015-09-01

    Use previously secret tobacco industry documents to assess tobacco companies' routine claims of trade secret protection for information on cigarette ingredients, additives and construction made to regulatory agencies, as well as the companies' refusal to publicly disclose this information. We analysed previously secret tobacco industry documents available at (http://legacy.library.ucsf.edu) to identify 100 examples of seven major tobacco companies' reverse engineering of their competitors' brands between 1937 and 2001. These reverse engineering reports contain detailed data for 142 different measurements for at least two companies, including physical parameters of the cigarettes, tobacco types, humectants, additives, flavourings, and smoke constituents of competitors' cigarettes. These 100 documents were distributed to 564 employees, including top managers in domestic and foreign offices across multiple departments, including executive leadership, research and design, product development, marketing and legal. These documents reported new competitors' products, measured ingredient changes over time, and informed companies' decisions regarding ingredients in their own products. Because cigarette companies routinely analyse their competitors' cigarettes in great detail, this information is neither secret nor commercially valuable and, thus, does not meet the legal definition of a 'trade secret.' This information is only being kept 'secret' from the people consuming cigarettes and the scientific community. Public agencies should release this detailed information because it would provide valuable information about how ingredients affect addictiveness and toxicity, and would help the public health community and consumers better understand the impact of cigarette design on human health. Published by the BMJ Publishing Group Limited. For permission to use (where not already granted under a licence) please go to http://group.bmj.com/group/rights-licensing/permissions.

  19. An IMP interaction approach to modelling business-to-business professional service quality: the case of Hong Kong consulting engineering service

    OpenAIRE

    Woo, Ka-shing

    2001-01-01

    In the domain of services marketing, the most researched area is in service quality. Since the pioneering stage of service quality research in the early 1980s, most of the studies have been conducted in the context of consumer services and consumer professional services. The purpose of this study is to bridge the gap in the existing literature to measure service quality of a particular business-to-business professional service industry (i.e., Hong Kong consulting engineering industry). I...

  20. A Survey of Requirements Engineering Methods for Pervasive Services

    NARCIS (Netherlands)

    Kolos, L.; van Eck, Pascal; Wieringa, Roelf J.

    Designing and deploying ubiquitous computing systems, such as those delivering large-scale mobile services, still requires large-scale investments in both development effort as well as infrastructure costs. Therefore, in order to develop the right system, the design process merits a thorough

  1. 46 CFR 11.522 - Service requirements for assistant engineer (limited oceans) of steam and/or motor vessels.

    Science.gov (United States)

    2010-10-01

    ... oceans) of steam and/or motor vessels. 11.522 Section 11.522 Shipping COAST GUARD, DEPARTMENT OF HOMELAND... Requirements for Engineer Officer § 11.522 Service requirements for assistant engineer (limited oceans) of... assistant engineer (limited oceans) of steam and/or motor vessels is three years of service in the...

  2. An integrative fuzzy Kansei engineering and Kano model for logistics services

    Science.gov (United States)

    Hartono, M.; Chuan, T. K.; Prayogo, D. N.; Santoso, A.

    2017-11-01

    Nowadays, customer emotional needs (known as Kansei) in product and especially in services become a major concern. One of the emerging services is the logistics services. In obtaining a global competitive advantage, logistics services should understand and satisfy their customer affective impressions (Kansei). How to capture, model and analyze the customer emotions has been well structured by Kansei Engineering, equipped with Kano model to strengthen its methodology. However, its methodology lacks of the dynamics of customer perception. More specifically, there is a criticism of perceived scores on user preferences, in both perceived service quality and Kansei response, whether they represent an exact numerical value. Thus, this paper is proposed to discuss an approach of fuzzy Kansei in logistics service experiences. A case study in IT-based logistics services involving 100 subjects has been conducted. Its findings including the service gaps accompanied with prioritized improvement initiatives are discussed.

  3. A Taxonomic Search Engine: Federating taxonomic databases using web services

    Directory of Open Access Journals (Sweden)

    Page Roderic DM

    2005-03-01

    Full Text Available Abstract Background The taxonomic name of an organism is a key link between different databases that store information on that organism. However, in the absence of a single, comprehensive database of organism names, individual databases lack an easy means of checking the correctness of a name. Furthermore, the same organism may have more than one name, and the same name may apply to more than one organism. Results The Taxonomic Search Engine (TSE is a web application written in PHP that queries multiple taxonomic databases (ITIS, Index Fungorum, IPNI, NCBI, and uBIO and summarises the results in a consistent format. It supports "drill-down" queries to retrieve a specific record. The TSE can optionally suggest alternative spellings the user can try. It also acts as a Life Science Identifier (LSID authority for the source taxonomic databases, providing globally unique identifiers (and associated metadata for each name. Conclusion The Taxonomic Search Engine is available at http://darwin.zoology.gla.ac.uk/~rpage/portal/ and provides a simple demonstration of the potential of the federated approach to providing access to taxonomic names.

  4. A Taxonomic Search Engine: federating taxonomic databases using web services.

    Science.gov (United States)

    Page, Roderic D M

    2005-03-09

    The taxonomic name of an organism is a key link between different databases that store information on that organism. However, in the absence of a single, comprehensive database of organism names, individual databases lack an easy means of checking the correctness of a name. Furthermore, the same organism may have more than one name, and the same name may apply to more than one organism. The Taxonomic Search Engine (TSE) is a web application written in PHP that queries multiple taxonomic databases (ITIS, Index Fungorum, IPNI, NCBI, and uBIO) and summarises the results in a consistent format. It supports "drill-down" queries to retrieve a specific record. The TSE can optionally suggest alternative spellings the user can try. It also acts as a Life Science Identifier (LSID) authority for the source taxonomic databases, providing globally unique identifiers (and associated metadata) for each name. The Taxonomic Search Engine is available at http://darwin.zoology.gla.ac.uk/~rpage/portal/ and provides a simple demonstration of the potential of the federated approach to providing access to taxonomic names.

  5. 40 CFR 1048.401 - What testing requirements apply to my engines that have gone into service?

    Science.gov (United States)

    2010-07-01

    ... engines that have gone into service? 1048.401 Section 1048.401 Protection of Environment ENVIRONMENTAL PROTECTION AGENCY (CONTINUED) AIR POLLUTION CONTROLS CONTROL OF EMISSIONS FROM NEW, LARGE NONROAD SPARK-IGNITION ENGINES Testing In-use Engines § 1048.401 What testing requirements apply to my engines that have...

  6. An overview of game-based learning in building services engineering education

    Science.gov (United States)

    Alanne, Kari

    2016-03-01

    To ensure proper competence development and short graduation times for engineering students, it is essential that the study motivation is encouraged by new learning methods. In game-based learning, the learner's engagement is increased and learning is made meaningful by applying game-like features such as competition and rewarding through virtual promotions or achievement badges. In this paper, the state of the art of game-based learning in building services engineering education at university level is reviewed and discussed. A systematic literature review indicates that educational games have been reported in the field of related disciplines, such as mechanical and civil engineering. The development of system-level educational games that realistically simulate work life in building services engineering is still in its infancy. Novel rewarding practices and more comprehensive approaches entailing the state-of-the-art information tools such as building information modelling, geographic information systems, building management systems and augmented reality are needed in the future.

  7. Competitive Advantage in the Service Industry : The Importance of Strategic Congruence, Integrated Control and Coherent Organisational Structure – A Longitudinal Case Study of an Insurance Company

    OpenAIRE

    Poth, Susanna

    2014-01-01

    Competitive advantage has received considerable attention. Few studies have however chosen a holistic approach taking multiple aspects and organisational levels into consideration. This research has the goal of filling parts of this void. The aim is to deepen the understanding of competitive advantage in the service industry by analysing how alignment of strategy, control and organisation structure on multiple organisational levels impacts competitive advantage of a service company over a lon...

  8. Simulation assessment center in the service of the company as a factor in the accuracy and validity of the information about the employee

    OpenAIRE

    Borodai V.A.

    2017-01-01

    The article reveals the relevance of evaluation method for personnel assessment center technologies. The efficiency of the method in terms of accuracy and validity of the assessment of employees. Identified positive factors and problematic use of assessment center technology service company/

  9. JINR CLOUD SERVICE FOR SCIENTIFIC AND ENGINEERING COMPUTATIONS

    Directory of Open Access Journals (Sweden)

    Nikita A. Balashov

    2018-03-01

    Full Text Available Pretty often small research scientific groups do not have access to powerful enough computational resources required for their research work to be productive. Global computational infrastructures used by large scientific collaborations can be challenging for small research teams because of bureaucracy overhead as well as usage complexity of underlying tools. Some researchers buy a set of powerful servers to cover their own needs in computational resources. A drawback of such approach is a necessity to take care about proper hosting environment for these hardware and maintenance which requires a certain level of expertise. Moreover a lot of time such resources may be underutilized because а researcher needs to spend a certain amount of time to prepare computations and to analyze results as well as he doesn’t always need all resources of modern multi-core CPUs servers. The JINR cloud team developed a service which provides an access for scientists of small research groups from JINR and its Member State organizations to computational resources via problem-oriented (i.e. application-specific web-interface. It allows a scientist to focus on his research domain by interacting with the service in a convenient way via browser and abstracting away from underlying infrastructure as well as its maintenance. A user just sets a required values for his job via web-interface and specify a location for uploading a result. The computational workloads are done on the virtual machines deployed in the JINR cloud infrastructure.

  10. Risk Management Model from the Perspective of the Implementing ISO 9001:2015 Standard Within Financial Services Companies

    Directory of Open Access Journals (Sweden)

    Cătălina Sitnikov

    2017-11-01

    Full Text Available In its new form, the ISO 9001:2015 standard activates and utilizes a thought pattern based on risk assessment functioning in parallel with the implementation of the system regarding quality management. Therefore, we strive to identify the risks and opportunities associated with the processes and products needed to create and implement a system of quality management based on the ISO 9001:2015 standard. This standard is defined by a strong client-based orientation, motivation and managerial involvement from the higher levels, as well as a process-based approach and a commitment towards constant improvement. By implementing the requirements of the new version of the ISO 9001:2015 standard, the organisation needs to determine all the processes necessary to the system of quality management, as well as to identify those which include activities dealing with risks and opportunities. Considering the importance and the impact of the requirements of the new version of the ISO 9001:2015 standard, starting from theoretical concepts and underscoring a set of research vectors, a model of financial risk assessment has been devised. The model is based on the correlation which can be established between the multiplicity of components relating to the components of the new standard structure, SL Annex, elements of an approach derived from risk patterns of processes and risk types which are assessed from the perspective of financial services companies.

  11. Using Student Video Cases to Assess Pre-service Elementary Teachers' Engineering Teaching Responsiveness

    Science.gov (United States)

    Dalvi, Tejaswini; Wendell, Kristen

    2017-10-01

    Our study addresses the need for new approaches to prepare novice elementary teachers to teach both science and engineering, and for new tools to measure how well those approaches are working. This in particular would inform the teacher educators of the extent to which novice teachers are developing expertise in facilitating their students' engineering design work. One important dimension to measure is novice teachers' abilities to notice the substance of student thinking and to respond in productive ways. This teacher noticing is particularly important in science and engineering education, where students' initial, idiosyncratic ideas and practices influence the likelihood that particular instructional strategies will help them learn. This paper describes evidence of validity and reliability for the Video Case Diagnosis (VCD) task, a new instrument for measuring pre-service elementary teachers' engineering teaching responsiveness. To complete the VCD, participants view a 6-min video episode of children solving an engineering design problem, describe in writing what they notice about the students' science ideas and engineering practices, and propose how a teacher could productively respond to the students. The rubric for scoring VCD responses allowed two independent scorers to achieve inter-rater reliability. Content analysis of the video episode, systematic review of literature on science and engineering practices, and solicitation of external expert educator responses establish content validity for VCD. Field test results with three different participant groups who have different levels of engineering education experience offer evidence of construct validity.

  12. Human Factors Engineering Incorporated into the Carolina Power and Light company's nuclear power plant control panel modifications

    International Nuclear Information System (INIS)

    Beith, D.M.; Shoemaker, E.M.; Horn, K.; Boush, D.

    1988-01-01

    Maintaining human factors conventions/practices that were established during the Detailed Control Design Review (DCRDR), is difficult if Human Factors Engineering (HFE) is not incorporated into the plant modification process. This paper presents the approach used at Carolina Power and Light's nuclear power plants that has successfully incorporated human factors engineering into their plant modification process. An HFE Design Guide or HFE Specification was developed which is used by the design engineers or plant engineering support groups in the preparation of plant modifications

  13. Establishing the Overall Service Quality of Engineering Education: Fuzzy Logic Approach

    Science.gov (United States)

    Shekhar, N. Chandra; Venkatasubbaiah, K.; Kandukuria, N. R.

    2012-01-01

    Measuring overall service quality (OSQ) is gaining prominence in higher education due to the increased competition among engineering education institutions (EEIs) and growing awareness about value for money among the public. Determination of OSQ on certain institutional aspects is done by various agencies throughout the world. Each system uses a…

  14. 76 FR 21851 - Defense Federal Acquisition Regulation Supplement; Construction and Architect-Engineer Services...

    Science.gov (United States)

    2011-04-19

    ...://regulations.gov , including any personal information provided. To confirm receipt of your comment, please... impacts, and equity). Executive Order 13563 emphasizes the importance of quantifying both costs and... terminated for default regardless of contract value. For Architect and Engineer (A&E) services, past...

  15. Rehabilitation Engineering Service Evaluation: A Follow-Up Survey of Device Effectiveness and Patient Acceptance.

    Science.gov (United States)

    Caudrey, David J.; Seeger, Barry R.

    1983-01-01

    A study was undertaken to determine the extent to which a rehabilitation engineering service met the needs and expectations of 100 patients (or parents of child patients). The patients were interviewed an average of 16 weeks after a new piece of equipment was supplied. (Author)

  16. EIIS: An Educational Information Intelligent Search Engine Supported by Semantic Services

    Science.gov (United States)

    Huang, Chang-Qin; Duan, Ru-Lin; Tang, Yong; Zhu, Zhi-Ting; Yan, Yong-Jian; Guo, Yu-Qing

    2011-01-01

    The semantic web brings a new opportunity for efficient information organization and search. To meet the special requirements of the educational field, this paper proposes an intelligent search engine enabled by educational semantic support service, where three kinds of searches are integrated into Educational Information Intelligent Search (EIIS)…

  17. Technology and Engineering Education Accommodation Service Profile: An Ex Post Facto Research Design

    Science.gov (United States)

    Ernst, Jeremy V.; Williams, Thomas O., Jr.

    2014-01-01

    Technology and engineering educators have an opportunity to serve a vital role in contributing to or assisting in the guidance of educational programming for students qualifying for accommodation services. Within this article, students referred to as at-risk were from two specific special populations within this group: individuals with…

  18. Engine Tune-Up Service. Unit 1: Battery and Cranking System. Posttests. Automotive Mechanics Curriculum.

    Science.gov (United States)

    Goodson-Roberts, Ludy; And Others

    This book of posttests is designed to accompany the Engine Tune-Up Service Student Guide for Unit 1, Battery and Cranking System. Focus of the posttests is the testing of the battery and cranking system. Four multiple choice posttests are provided, one for each of the performance objectives contained in the unit. (No answer keys are provided.)…

  19. Engine Tune-up Service. Unit 2: Charging System. Posttests. Automotive Mechanics Curriculum.

    Science.gov (United States)

    Richardson, Roger L.; Bacon, E. Miles

    This book of posttests is designed to accompany the Engine Tune-Up Service Student Guide for Unit 2, Charging System, available separately as CE 031 208. Focus of the posttest is on the testing of the charging system. One multiple choice posttest is provided, that covers the three performance objectives contained in the unit. (No answer key is…

  20. Engine Tune-Up Service. Unit 3: Primary Circuit. Review Exercise Book. Automotive Mechanics Curriculum.

    Science.gov (United States)

    Bacon, E. Miles

    This book of pretests and review exercises is designed to accompany the Engine Tune-Up Service Student Guide for Unit 3, Primary Circuit, available separately as CE 031 211. Focus of the exercises and pretests is testing the primary ignition circuit. Pretests and performance checklists are provided for each of the eight performance objectives…

  1. Engine Tune-up Service. Unit 2: Charging System. Review Exercise Book. Automotive Mechanics Curriculum.

    Science.gov (United States)

    Richardson, Roger L.; Bacon, E. Miles

    This book of pretests and review exercises is designed to accompany the Engine Tune-Up Service Student Guide for Unit 2, Charging System, available separately as CE 031 208. Focus of the exercises and pretests is testing the charging system. Pretests and performance checklists are provided for each of the three performance objectives contained in…

  2. Engine Tune-Up Service. Unit 3: Primary Circuit. Posttests. Automotive Mechanics Curriculum.

    Science.gov (United States)

    Morse, David T.

    This book of posttests is designed to accompany the Engine Tune-Up Service Student Guide for Unit 3, Primary Circuit, available separately as CE 031 211. Focus of the posttests is setting the primary ignition circuit. One multiple choice posttest is provided, covering the eight performance objectives contained in the unit. (No answer key is…

  3. Creating a strategic business plan for a Nepalese construction company: a case study of Jhapali International Engineering and Builders

    OpenAIRE

    Basnet, Yugal Kumar

    2013-01-01

    Developing an effective strategy is a vital aspect of business management, which is necessary to survive in the market and achieve the corporate mission and vision. In order to succeed a company must develop a plan of action in their business plan. The formulation of the strategy is central to any business plan. Constructing a detailed business plan will guide the company’s owner to envision the future shape of the company and make the best decisions regarding the company’s business. The rese...

  4. Studies on Experimental Ontology and Knowledge Service Development in Bio-Environmental Engineering

    Science.gov (United States)

    Zhang, Yunliang

    2018-01-01

    The existing domain-related ontology and information service patterns are analyzed, and the main problems faced by the experimental scheme knowledge service were clarified. The ontology framework model for knowledge service of Bio-environmental Engineering was proposed from the aspects of experimental materials, experimental conditions and experimental instruments, and this ontology will be combined with existing knowledge organization systems to organize scientific and technological literatures, data and experimental schemes. With the similarity and priority calculation, it can improve the related domain research.

  5. Information needs of engineers. The methodology developed by the WFEO Committee on Engineering Information and the use of value analysis for improving information services

    International Nuclear Information System (INIS)

    Darjoto, S.W.; Martono, A.; Michel, J.

    1990-05-01

    The World Federation of Engineering Organizations - WFEO - through the work of its Committee on Engineering Information, aims at improving the efficiency of engineers and particularly at developing new attitudes and practices concerning the specialized information mastering. One important part of the WFEO/CEI programme of activities during the last years and for the next years was and is devoted to a better understanding of the information needs of engineers. But also, it seems now essential to WFEO/CEI to better evaluate information services in order to correctly adapt them to the identified needs of engineers. The following communication will emphasize these two main and related perspectives: identifying the information needs of engineers; developing Value Analysis approaches for engineering information services. (author). 3 refs

  6. Information needs of engineers. The methodology developed by the WFEO Committee on Engineering Information and the use of value analysis for improving information services

    Energy Technology Data Exchange (ETDEWEB)

    Darjoto, S W [Indonesian Inst. of Sciences, Bandung (Indonesia); Martono, A [Indonesian Inst. of Engineers, Jakarta (Indonesia); Michel, J [Ecole Nationale des Ponts et Chaussees, Paris (France)

    1990-05-01

    The World Federation of Engineering Organizations - WFEO - through the work of its Committee on Engineering Information, aims at improving the efficiency of engineers and particularly at developing new attitudes and practices concerning the specialized information mastering. One important part of the WFEO/CEI programme of activities during the last years and for the next years was and is devoted to a better understanding of the information needs of engineers. But also, it seems now essential to WFEO/CEI to better evaluate information services in order to correctly adapt them to the identified needs of engineers. The following communication will emphasize these two main and related perspectives: identifying the information needs of engineers; developing Value Analysis approaches for engineering information services. (author). 3 refs.

  7. Competitive intelligence information management and innovation in small technology-based companies

    Science.gov (United States)

    Tanev, Stoyan

    2007-05-01

    In this article we examine how (i) company type and (ii) the competitive intelligence information used by small technology-based companies affect their innovation performance. The focus is on the specific information types used and not on the information sources. Information topics are classified in four groups - customers (10), company (9), competitor (11) and industry (12). The sample consists of 45 small new technology-based companies, specialized suppliers, and service companies from a variety of sectors - software, photonics, telecommunications, biomedical engineering and biotech, traditional manufacturing etc. The results suggest that the total number of intelligence information topics companies use to make decisions about innovation is not associated with the number of their new products, processes, services and patents. Therefore the companies in our sample do not seem to have the resources, processes or value systems required to use different competitive intelligence information when making decisions on innovation or may rely more on their own internal logic than on external information. Companies are classified using a Pavitt-like taxonomy. Service companies are considered as a separate company type. This allows for explicitly studying both, the innovative role of new services in product driven companies, and the role of new product development in service companies.

  8. Engineering factors influencing Corbicula fouling in nuclear-service water systems

    International Nuclear Information System (INIS)

    Henager, C.H.; Johnson, K.I.; Page, T.L.

    1983-06-01

    Corbicula fouling is a continuing problem in nuclear-service water systems. More knowledge of biological and engineering factors is needed to develop effective detection and control methods. A data base on Corbicula fouling was compiled from nuclear and non-nuclear power stations and industries using raw water. This data base was used in an analysis to identify systems and components which are conducive to fouling by Corbicula. Bounds on several engineering parameters such as velocity and temperature which support Corbicula growth are given. Service water systems found in BWR and PWR reactors are listed and those that show fouling are identified. Possible safety implications of Corbicula fouling are discussed for specific service water systems. Several effective control methods in current use include backflushing with heated water, centrifugal strainers, and continuous chlorination during spawning seasons

  9. Seibt: Environmental engineering. 4th edition, 1995. Buyer's guide for environmental engineering. Products, suppliers, services

    International Nuclear Information System (INIS)

    Anon.

    1995-01-01

    The book lists more than 8,900 enterprises in German-speaking countries and informs the reader about their products and services. A product index with more than 7,000 entries facilitates access to the desired information. For each product, suppliers and producers are liested in the main part of the buyer's guide with their complete address, telephone number, and fax number. In addition, there is an alphabetic list of suppliers and a section on trademarks. The nomenclature according to which the book is structured is continually revised and updated by experts

  10. 1993 US petroleum engineering manpower supply and demand

    International Nuclear Information System (INIS)

    Wattenbarger, R.A.; Morriss, S.

    1994-01-01

    Each year, the SPE Manpower Committee reports on the results of petroleum engineering manpower supply and demand surveys to inform SPE members about hiring patterns of engineers in the petroleum industry and the supply of graduates from US petroleum engineering schools. The SPE Manpower Committee's US surveys show that large companies will decrease their hiring while small companies and service companies will increase their hiring of engineers. During 1992--93, only about 65% of graduating petroleum engineering students were known to have jobs. Another finding is that, overall, new US SPE membership is decreasing while non-US membership is increasing

  11. KT seminar on entrepreneurship | "From CERN engineer to company founder: my journey" by Julio Lucas | 26 September

    CERN Multimedia

    2016-01-01

    Europe needs its economy to be boosted by the ideas of its most talented scientists and engineers. One of the best ways in which these ideas may contribute to society is by creating a new business. In this Knowledge Transfer seminar, Julio Lucas, Technical Director and co-founder of Elytt Energy and former CERN engineer gives a personal view on how to make your first steps in entrepreneurship.    

  12. Perspectives at the East European engineering companies in the field of power industry in the power-plant construction globalization conditions

    International Nuclear Information System (INIS)

    Ganchev, R.

    2001-01-01

    A large group of companies, institutes, boiler and power engineering work ect. from East European countries, currently in process of reorganization or already transformed into new-established private companies and corporations possess significant intellectual property in the field of thermal power technologies and equipment and broad experience in the design and the erection of thermal power plants. In many cases this know-how is not only competitive to that of the large companies of the West and of the Far East, but frequently it also proves to have a number of advantages. However, in the years of transition in these countries and simultaneous globalization, the owners of this potentials meet with difficulties and restrictions to realize it fully. Large investment projects - for new or replacement capacities or comprehensive rehabilitation or refurbishment of TPPs - are accessible only for the financially powerful EPC-contractors and key equipment suppliers, for which large bank credits are accessible. The near future perspective, for the scientists and experts that have accumulated this capital, is in the opportunity to employ the extensive experience and know-how of this firms in the forthcoming large-scale rehabilitation projects in these countries, and primarily, in the solution of specific problems, that have not been solved so far, provided that the projects are awarded not on the basis of the financial power of the contractors but on the basis of the efficiency of the proposed original solutions

  13. A Numerical Model for Estimation of Service Life of Tribological Systems of the Piston Engine

    Directory of Open Access Journals (Sweden)

    K. Gavrilov

    2017-09-01

    Full Text Available This article describes, develops and applies approach of the interaction of rough surfaces for one of the tasks of simulation of tribological systems of the piston engine. In this paper we described the general approach to building a model of interaction between rough surfaces, leading to the analysis of the Markov process. Given the initial data and the method of calculating the trajectory of movable elements on the lubricating layer, we determined the tribological parameters defining the service life of tribological systems of the piston engine on the example of crankshaft bearings.

  14. The Impact of Service Quality on Customer Satisfaction in a Hotel Industry: Case Company - A&E GmbH

    OpenAIRE

    Gavrilova, Elena

    2017-01-01

    Nowadays customer satisfaction often becomes a subject of interest for researchers and company management. The importance of customers in business processes makes it vital for every company to constantly monitor its customers’ satisfaction. As a hospitality industry is based on offering accommodation, it makes this industry one of the most important branches of tourism. The higher the level of customer satisfaction of the guests, the more successful the hospitality business is. This parti...

  15. Evolution of the U.S. Energy Service Company Industry: Market Size and Project Performance from 1990-2008

    Energy Technology Data Exchange (ETDEWEB)

    Larsen, Peter [Lawrence Berkeley National Lab. (LBNL), Berkeley, CA (United States); Goldman, Charles A. [Lawrence Berkeley National Lab. (LBNL), Berkeley, CA (United States); Satchwell, Andrew [Lawrence Berkeley National Lab. (LBNL), Berkeley, CA (United States)

    2012-05-08

    The U.S. energy service company (ESCO) industry is an example of a private sector business model where energy savings are delivered to customers primarily through the use of performance-based contracts. This study was conceived as a snapshot of the ESCO industry prior to the economic slowdown and the introduction of federal stimulus funding mandated by enactment of the American Recovery and Reinvestment Act of 2009 (ARRA). This study utilizes two parallel analytic approaches to characterize ESCO industry and market trends in the U.S.: (1) a “top-down” approach involving a survey of individual ESCOs to estimate aggregate industry activity and (2) a “bottom-up” analysis of a database of -3,265 projects (representing over $8B in project investment) that reports market trends including installed EE retrofit strategies, project installation costs and savings, project payback times, and benefit-cost ratios over time. Despite the onset of an economic recession, the U.S. ESCO industry managed to grow at about 7% per year between 2006 and 2008. ESCO industry revenues are relatively small compared to total U.S. energy expenditures (about $4.1 billion in 2008), but ESCOs anticipated accelerated growth through 2011 (25% per year). We found that 2,484 ESCO projects in our database generated -$4.0 billion ($2009) in net, direct economic benefits to their customers. We estimate that the ESCO project database includes about 20% of all U.S. ESCO market activity from 1990-2008. Assuming the net benefits per project are comparable for ESCO projects that are not included in the LBNL database, this would suggest that the ESCO industry has generated -$23 billion in net direct economic benefits for customers at projects installed between 1990 and 2008. We found that nearly 85% of all public and institutional projects met or exceeded the guaranteed level of savings. We estimated that a typical ESCO project generated $1.5 dollars of direct benefits for every dollar of customer

  16. Green Chemistry, Green Engineering and Eco-Innovation Towards a More Sustainable Petrochemical Industry: Determinants of Brazilian Petrochemical Companies´ Engagement in GCE-Based Eco-Innovation Processes

    NARCIS (Netherlands)

    P.A. Freire da Silva (Paulo)

    2014-01-01

    markdownabstract__Abstract__ It is the general wisdom, within the petrochemical industrial sector, that technological changes, for the development of cleaner products, processes and services, is a basic requirement for companies to achieve advanced states of environmental and

  17. 46 CFR 13.505 - Proof of service for “Tankerman-Engineer” endorsement.

    Science.gov (United States)

    2010-10-01

    ... of service for “Tankerman-Engineer” endorsement. (a) Service must be proved by a letter on company letterhead from the owner, operator, master, or chief engineer of a tankship or self-propelled tank vessel...

  18. Professional Service innovations at Consulting Engineering - how change stay flat in project Organisations

    DEFF Research Database (Denmark)

    Koch, Christian; Bendixen, Mads

    understood through a practicebased theory approach using predominantly Actor Network Theory (Latour 2005). The paper focus on attempts to innovate service products, within projects and the remaining organisation. A seven-year cooperation with a consulting engineering, now employing the one of the authors has...... production. One relates to the formation of a building envelope group and a design of a building with a double glass facade, the other to client counselling on realising a public private partnership, a 30 year contract of a public service, where the initial programming was followed. The analysis follows...

  19. Human-factors engineering control-room design review/audit report: Byron Generating Station, Commonwealth Edison Company

    International Nuclear Information System (INIS)

    Savage, J.W.

    1983-01-01

    A human factors engineering design review/audit of the Byron Unit 1 control room was performed at the site on November 17 through November 19, 1981. This review was accomplished using the Unit 2 control room appropriately mocked-up to reflect design changes already committed to be incorporated in Unit 1. The report was prepared on the basis of the HFEB's audit of the applicant's Preliminary Design Assessment report and the human factors engineering design review performed at the site. This design review was carried out by a team from the Human Factors Engineering Branch, Division of Human Factors Safety. The review team was assisted by consultants from BioTechnology, Inc. (Falls Church, Virginia), and from Lawrence Livermore National Laboratory (University of California), Livermore, California

  20. 75 FR 22853 - D-11456, PNC Financial Services Group, Inc.; and D-11602, State Street Bank and Trust Company, et...

    Science.gov (United States)

    2010-04-30

    ... DEPARTMENT OF LABOR Employee Benefits Security Administration D-11456, PNC Financial Services... certain secondary services, as defined below, (Secondary Services) to such Funds in which a Client Plan... fees charged to the Funds by PNC for investment advisory or similar services, on a date which is no...

  1. Deployment of e-health services - a business model engineering strategy.

    Science.gov (United States)

    Kijl, Björn; Nieuwenhuis, Lambert J M; Huis in 't Veld, Rianne M H A; Hermens, Hermie J; Vollenbroek-Hutten, Miriam M R

    2010-01-01

    We designed a business model for deploying a myofeedback-based teletreatment service. An iterative and combined qualitative and quantitative action design approach was used for developing the business model and the related value network. Insights from surveys, desk research, expert interviews, workshops and quantitative modelling were combined to produce the first business model and then to refine it in three design cycles. The business model engineering strategy provided important insights which led to an improved, more viable and feasible business model and related value network design. Based on this experience, we conclude that the process of early stage business model engineering reduces risk and produces substantial savings in costs and resources related to service deployment.

  2. Implementation of the Orbital Maneuvering Systems Engine and Thrust Vector Control for the European Service Module

    Science.gov (United States)

    Millard, Jon

    2014-01-01

    The European Space Agency (ESA) has entered into a partnership with the National Aeronautics and Space Administration (NASA) to develop and provide the Service Module (SM) for the Orion Multipurpose Crew Vehicle (MPCV) Program. The European Service Module (ESM) will provide main engine thrust by utilizing the Space Shuttle Program Orbital Maneuvering System Engine (OMS-E). Thrust Vector Control (TVC) of the OMS-E will be provided by the Orbital Maneuvering System (OMS) TVC, also used during the Space Shuttle Program. NASA will be providing the OMS-E and OMS TVC to ESA as Government Furnished Equipment (GFE) to integrate into the ESM. This presentation will describe the OMS-E and OMS TVC and discuss the implementation of the hardware for the ESM.

  3. Green Turning Brown - Domain Engineering for Social and Health Services in Finland.

    Science.gov (United States)

    Suomi, Reima; Nykänen, Pirkko; Vepsäläinen, Tapio; Hiltunen, Riina

    2017-01-01

    Being able to design information systems to an untouched domain, without the burden of existing information systems, especially legacy systems, is often seen as a dream of most information system professionals. Uncharted domains are anyway scarce, and often such greenfield projects turn into brownfield projects, also to projects where existing structures severely constrain the development of new systems. In this article we discuss the concepts of greenfield and brownfield domain engineering and software development, and reflect their possible messages to the re-engineering of the Finnish health- and social care ecosystem currently under way. In our fieldwork we could identify a lot of need and wish for greenfield domain engineering in the Finnish health and social services delivery. As well we found a lot of brownfield elements inhibiting change. Our proposal for the future is a ecosystem approach, where new and established elements could live together in a self-governed balance.

  4. Plant-specific evaluations of Transamerica Delaval diesel engines for nuclear service

    International Nuclear Information System (INIS)

    Dingee, D.A.; Laity, W.W.; Nesbitt, J.F.

    1985-03-01

    This paper discusses the approach taken to evlauate the readiness of Transamerica Delaval, Inc. (TDI) diesel generators for nuclear service at five power plants: Catawba, Comanche Peak, Grand Gulf, San Onofre, and Shoreham. TDI engines in these and other nuclear power plants have been the subject of a coordinated effort by 13 nuclear utilities to address reliability and quality issues. The utilities formed the TDI Diesel Generator Owners' Group and prepared a comprehensive plan for requalifying the engines as emergency power sources. Prior to full implementation of the plan by the Owners' Group and final review of the findings by the US Nuclear Regulatory Commission, several member plants became candidates for operating licenses. The TDI engines in those plants, including the five listed above, were evaluated on a case-by-case basis, taking into consideration the factors discussed in this paper. 2 refs

  5. Distance Support In-Service Engineering for the High Energy Laser

    Science.gov (United States)

    2015-03-01

    FEL only) o Isoplanatic angle (if available) o Fried coherence length o Object distance o Dwell time o Laser spot size While many of the items...system and the HEL system. Acquisition Sensor Laser Subsystem Beam Shaping Sensor Suile . Range Finder -. Coarse Tracker . Fine Tracker Optical...distribution is unlimited DISTANCE SUPPORT IN-SERVICE ENGINEERING FOR THE HIGH ENERGY LASER by Team Raising HEL from a Distance Cohort 311-133O March

  6. 75 FR 21161 - Airworthiness Directives; General Electric Company (GE) CJ610 Series Turbojet Engines and CF700...

    Science.gov (United States)

    2010-04-23

    ... reports of six combustion liners with premature cracks. We are issuing this AD to prevent premature cracks in the combustion liner, which could release pieces of the inner combustion liner. A release of pieces of the inner combustion liner could cause an uncontained failure of the engine turbine and damage...

  7. Experience in accident liquidation at the Chernobyl' NPP and problems of organization of the emergency-engineering service

    International Nuclear Information System (INIS)

    Andreev, Yu.B.; Samojlenko, Yu.N.

    1989-01-01

    The efficiency of measures realized in order to eliminate the Chernobyl' accident effects is estimated. The principles of organization of the emergency-engineering service for accident elimination in nuclear power engineering are described. The automated information safety system should from the technical basis for this service. The information system structure is determined. The list of main directions of research and design works realized in the emergency-engineering service interests is given. It is noted that all parts of the emergency-engineering service must prepare the plants of works together with the USSR civil defense service, and they should interact in the process of accident elimination basing on coordinated organizational and technical solutions

  8. Techno-economic evaluation of commercial cogeneration plants for small and medium size companies in the Italian industrial and service sector

    International Nuclear Information System (INIS)

    Armanasco, Fabio; Colombo, Luigi Pietro Maria; Lucchini, Andrea; Rossetti, Andrea

    2012-01-01

    The liberalization of the electricity market and the concern for energy efficiency have resulted in a surge of interest in cogeneration and distributed power generation. In this regard, companies are encouraged to evaluate the opportunity to build their own cogeneration plant. In Italy, the majority of such companies belong to the industrial or service sector; it is small or medium in size and the electric power ranges between 1 ÷ 10 MW. Commercially available gas turbines are the less expensive option for cogeneration. Particular attention has been given to the possibility of combining an organic Rankine cycle (ORC) with gas turbine, to improve the conversion efficiency. Companies have to account for both technical and economical aspects to assess viability of cogeneration. A techno-economic analysis was performed to identify, in the Italian energy market, which users can take advantage of a cogeneration plant aimed to cover at least part of their energy demand. Since electricity and thermal needs change considerably in the same sector, single product categories have been considered in the analysis. Our work shows that in the industrial sector, independent of the product category, cogeneration is a viable option form a techno-economic perspective. - Highlights: ► The best technologies for 1 ÷ 10 MW distributed generation plant are gas turbine and ORC. ► A variety of commercial cogeneration plants is available to meet user needs. ► Cogeneration is a technical and economical advantage for industrial sector companies.

  9. Company Profile: Selventa, Inc.

    Science.gov (United States)

    Fryburg, David A; Latino, Louis J; Tagliamonte, John; Kenney, Renee D; Song, Diane H; Levine, Arnold J; de Graaf, David

    2012-08-01

    Selventa, Inc. (MA, USA) is a biomarker discovery company that enables personalized healthcare. Originally founded as Genstruct, Inc., Selventa has undergone significant evolution from a technology-based service provider to an active partner in the development of diagnostic tests, functioning as a molecular dashboard of disease activity using a unique platform. As part of that evolution, approximately 2 years ago the company was rebranded as Selventa to reflect its new identity and mission. The contributions to biomedical research by Selventa are based on in silico, reverse-engineering methods to determine biological causality. That is, given a set of in vitro or in vivo biological observations, which biological mechanisms can explain the measured results? Facilitated by a large and carefully curated knowledge base, these in silico methods generated new insights into the mechanisms driving a disease. As Selventa's methods would enable biomarker discovery and be directly applicable to generating novel diagnostics, the scientists at Selventa have focused on the development of predictive biomarkers of response in autoimmune and oncologic diseases. Selventa is presently building a portfolio of independent, as well as partnered, biomarker projects with the intention to create diagnostic tests that predict response to therapy.

  10. 77 FR 29863 - Airworthiness Directives; Cessna Aircraft Company Airplanes

    Science.gov (United States)

    2012-05-21

    ... found free of cracks or incorporating an FAA-approved modification. This AD also requires reporting the... consequent loss of control. Relevant Service Information We reviewed Cessna Aircraft Company Single Engine... regulatory, economic, environmental, and energy aspects of this AD. We will consider all comments received by...

  11. Log quality enhancement: A systematic assessment of logging company wellsite performance and log quality

    International Nuclear Information System (INIS)

    Farnan, R.A.; Mc Hattie, C.M.

    1984-01-01

    To improve the monitoring of logging company performance, computer programs were developed to assess information en masse from log quality check lists completed on wellsite by the service company engineer and Phillips representative. A study of all logging jobs performed by different service companies for Phillips in Oklahoma (panhandle excepted) during 1982 enabled several pertinent and beneficial interpretations to be made. Company A provided the best tool and crew service. Company B incurred an excessive amount of lost time related to tool failure, in particular the neutron-density tool combination. Company C, although used only three times, incurred no lost time. With a reasonable data base valid conclusions were made pertaining, for example, to repeated tool malfunctions. The actual logs were then assessed for quality

  12. 78 FR 71037 - St. Lawrence & Atlantic Railroad Company-Discontinuance of Service Exemption-in Cumberland County...

    Science.gov (United States)

    2013-11-27

    ... DEPARTMENT OF TRANSPORTATION Surface Transportation Board [Docket No. AB 1117X] St. Lawrence..., 2013, St. Lawrence & Atlantic Railroad Company (SLR) filed with the Surface Transportation Board (Board..., FD 35440 (STB served Dec. 29, 2010); Maine--Acquisition Exemption--Certain Assets of St. Lawrence...

  13. Optimization of existing transport services – case study of the Niko Transport d.o.o. Company

    Directory of Open Access Journals (Sweden)

    Igor TRUPAC

    2011-01-01

    Full Text Available The operational efficiency of the transport-logistics chains is affected by all actors involved: linear companies, port authorities, stevedores, forwarders, agents as well as of the level of integration of terminals and hinterland transportation modes. At the moment, only the company Niko Transport d.o.o. offers the intermodal way of transport in Slovenia. As for any other transportation problem, time window constraints and the availability of alternative routings of intermodal transport poses additional challenges.The new strategy of the company was named »We select green«. Its main goal is the same effect with lower pollution. They understand they are part of whole logistic chains for which it is typical to become more and more sensible to the demands that concerns the protection of the environment. That is also one of the priority strategies of the EU. Launched in the Freight Transport Logistics Action Plan, Green Corridors support today the EU's agenda towards decarbonising transport while emphasising the need for efficient logistics. The goal of the article is to present the business of the Niko Transport d.o.o. company on the UK market, the introduction of the multimodal transport, the approval of the Marco Polo project, the selection of courses and partners. A research of the students of the Caledonian University of Glasgow as a part of the project is also presented in the article.

  14. CENTRALIZATION OF SERVICE MANAGEMENT WORK EXPERIENCE OJSC «BSW – MANAGEMENT COMPANY OF HOLDING «BMC»

    Directory of Open Access Journals (Sweden)

    A. A. Tsidrenkov

    2017-01-01

    Full Text Available The advantages and disadvantages of centralization of the labor service division in the enterprise are considered in the article. Optimization of the number of labor service division of enterprise, tasks of the centralization of labor service are studied. 

  15. ACCOUNTiNG, ENGINEERING, OR ADVERTISING? LIMITED LIABILITY, THE COMPANY PROSPECTUS, AND THE LANGUAGE OF UNCERTAINTY IN VICTORIAN BRITAIN

    Directory of Open Access Journals (Sweden)

    Wade E. Shilts

    2004-01-01

    Full Text Available This paper looks at a particularly puzzling historical example of delay in the use of the law, the under-use by Victorian Britain of the general incorporation statutes passed between 1844 and 1862. Comparison of the rhetoric of company prospectuses of 1824-1862 and 1898 suggests that uncertainty about the meaning of “incorporation with limited liability” among those who might have benefited from it may have persisted for decades following the statute’s passage. Continuing uncertainty meant continuing interpretation costs, and continuing interpretation costs meant insufficient interpretation: until each law user involved with an enterprise interpreted and came to understand the rule’s meaning, less than fully realized.

  16. Evolution of the U.S. energy service company industry: Market size and project performance from 1990–2008

    International Nuclear Information System (INIS)

    Larsen, Peter H.; Goldman, Charles A.; Satchwell, Andrew

    2012-01-01

    The U.S. energy service company (ESCO) industry is an example of a private sector business model where energy savings are delivered to customers primarily through the use of performance-based contracts. This study was conceived as a snapshot of the ESCO industry prior to the economic slowdown and the introduction of federal stimulus funding mandated by enactment of the American Recovery and Reinvestment Act of 2009 (ARRA). This study utilizes two parallel analytic approaches to characterize ESCO industry and market trends in the U.S.: (1) a “top-down” approach involving a survey of individual ESCOs to estimate aggregate industry activity and (2) a “bottom-up” analysis of a database of ∼3250 projects (representing over $8B in project investment) that reports market trends including installed EE retrofit strategies, project installation costs and savings, project payback times, and benefit-cost ratios over time. Despite the onset of a severe economic recession, the U.S. ESCO industry managed to grow at about 7% per year between 2006 and 2008. ESCO industry revenues were about $4.1 billion in 2008 and ESCOs anticipate accelerated growth through 2011 (25% per year). We found that 2484 ESCO projects in our database generated ∼$4.0 billion ($2009) in net, direct economic benefits to their customers. We estimate that the ESCO project database includes about 20% of all U.S. ESCO market activity from 1990–2008. Assuming the net benefits per project are comparable for ESCO projects that are not included in the LBNL database, this would suggest that the ESCO industry has generated ∼$23 billion in net direct economic benefits for customers at projects installed between 1990 and 2008. There is empirical evidence confirming that the industry is evolving by installing more comprehensive and complex measures—including onsite generation and measures to address deferred maintenance—but this evolution has significant implications for customer project economics

  17. Pricing Energy and Ancillary Services in a Day-Ahead Market for a Price-Taker Hydro Generating Company Using a Risk-Constrained Approach

    Directory of Open Access Journals (Sweden)

    Perica Ilak

    2014-04-01

    Full Text Available This paper analyzes a price-taker hydro generating company which participates simultaneously in day-ahead energy and ancillary services markets. An approach for deriving marginal cost curves for energy and ancillary services is proposed, taking into consideration price uncertainty and opportunity cost of water, which can later be used to determine hourly bid curves. The proposed approach combines an hourly conditional value-at-risk, probability of occurrence of automatic generation control states and an opportunity cost of water to determine energy and ancillary services marginal cost curves. The proposed approach is in a linear constraint form and is easy to implement in optimization problems. A stochastic model of the hydro-economic river basin is presented, based on the actual Vinodol hydropower system in Croatia, with a complex three-dimensional relationship between the power produced, the discharged water, and the head of associated reservoir.

  18. Using Participatory and Service Design to Identify Emerging Needs and Perceptions of Library Services among Science and Engineering Researchers Based at a Satellite Campus

    Science.gov (United States)

    Johnson, Andrew; Kuglitsch, Rebecca; Bresnahan, Megan

    2015-01-01

    This study used participatory and service design methods to identify emerging research needs and existing perceptions of library services among science and engineering faculty, post-graduate, and graduate student researchers based at a satellite campus at the University of Colorado Boulder. These methods, and the results of the study, allowed us…

  19. Engines of alternative objectivity: Re-articulating the nature and value of participatory mental health organisations with the Hearing Voices Movement and Stepping Out Theatre Company.

    Science.gov (United States)

    Blencowe, Claire; Brigstocke, Julian; Noorani, Tehseen

    2018-05-01

    Through two case studies, the Hearing Voices Movement and Stepping Out Theatre Company, we demonstrate how successful participatory organisations can be seen as 'engines of alternative objectivity' rather than as the subjective other to objective, biomedical science. With the term 'alternative objectivity', we point to collectivisations of experience that are different to biomedical science but are nonetheless forms of objectivity. Taking inspiration from feminist theory, science studies and sociology of culture, we argue that participatory mental health organisations generate their own forms of objectivity through novel modes of collectivising experience. The Hearing Voices Movement cultivates an 'activist science' that generates an alternative objective knowledge through a commitment to experimentation, controlling, testing, recording and sharing experience. Stepping Out distinguishes itself from drama therapy by cultivating an alternative objective culture through its embrace of high production values, material culture, aesthetic standards. A crucial aspect of participatory practice is overcoming alienation, enabling people to get outside of themselves, encounter material worlds and join forces with others.

  20. Establishment of reference costs for occupational health services and implementation of cost management in Japanese manufacturing companies.

    Science.gov (United States)

    Nagata, Tomohisa; Mori, Koji; Aratake, Yutaka; Ide, Hiroshi; Nobori, Junichiro; Kojima, Reiko; Odagami, Kiminori; Kato, Anna; Hiraoka, Mika; Shiota, Naoki; Kobayashi, Yuichi; Ito, Masato; Tsutsumi, Akizumi; Matsuda, Shinya

    2016-07-22

    We developed a standardized cost estimation method for occupational health (OH) services. The purpose of this study was to set reference OH services costs and to conduct OH services cost management assessments in two workplaces by comparing actual OH services costs with the reference costs. Data were obtained from retrospective analyses of OH services costs regarding 15 OH activities over a 1-year period in three manufacturing workplaces. We set the reference OH services costs in one of the three locations and compared OH services costs of each of the two other workplaces with the reference costs. The total reference OH services cost was 176,654 Japanese yen (JPY) per employee. The personnel cost for OH staff to conduct OH services was JPY 47,993, and the personnel cost for non-OH staff was JPY 38,699. The personnel cost for receipt of OH services-opportunity cost-was JPY 19,747, expense was JPY 25,512, depreciation expense was 34,849, and outsourcing cost was JPY 9,854. We compared actual OH services costs from two workplaces (the total OH services costs were JPY 182,151 and JPY 238,023) with the reference costs according to OH activity. The actual costs were different from the reference costs, especially in the case of personnel cost for non-OH staff, expense, and depreciation expense. Using our cost estimation tool, it is helpful to compare actual OH services cost data with reference cost data. The outcomes help employers make informed decisions regarding investment in OH services.