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  1. San Pedro Hacienda Hotel

    Directory of Open Access Journals (Sweden)

    Neutra, Richard J.

    1960-05-01

    Full Text Available Una de las arterias principales de Los Angeles, la carretera de acceso desde Western Avenue, que relaciona la ciudad con su puerto, permite llegar fácilmente, a través de una pequeña desviación, a la entrada principal del hotel. El sencillo grupo de edificios que lo constituyen, se amolda a la pendiente del terreno, acusando el juego de volúmenes y de sol y sombra para aumentar el interés visual. Al fondo, la severidad del paisaje montañoso contrasta con la tranquilidad del mar, que en este caso, pese a ser el Océano Pacífico el gran mar occidental americano, aparece al E., por estar el edificio situado en la orilla oriental de la península de Falos Verdes.

  2. CAREER TRAINING IN HOTEL AND RESTAURANT OPERATION...AT CITY COLLEGE OF SAN FRANCISCO.

    Science.gov (United States)

    BATMALE, LOUIS F.; MULLANY, GEORGE G.

    THE HOTEL AND RESTAURANT PROGRAM, ONE OF 35 SEMIPROFESSIONAL TRAINING PROGRAMS AT CITY COLLEGE OF SAN FRANCISCO, COMBINES GENERAL EDUCATION, RELATED BUSINESS INSTRUCTION, HOTEL AND RESTAURANT CLASSES, FOOD PREPARATION AND SERVICE TRAINING, AND WORK EXPERIENCE. THIS DESCRIPTION OF THE PROGRAM INCLUDES (1) PURPOSES AND OBJECTIVES, (2) CURRICULUM,…

  3. Strategic Marketing Analysis and Planning for Gloria Palace San Agustin Thalasso and Hotel in Spain

    OpenAIRE

    Pham, Thu Ngan

    2012-01-01

    The tertiary industry on the Gran Canary Island is increasing sharply, comprising a rising number of visitors per year who have brought more wealth than banana plantations could ever have done. Gloria Palace San Agustín Thalasso & Hotel is one of the famous hotels on the Gran Canary Island and it has just experienced a new and significant renovation. Thus, the necessity of a Strategic Marketing Analysis and Planning, as one possible tool to promote the new, modern and comfortable image and to...

  4. Corporate income taxation in the Croatian hotel industry in relation to the Mediterranean countries of Europe

    OpenAIRE

    Dragan Roller; Sabina Hodžić; Sanja Premec

    2014-01-01

    Purpose – Taxes directly affect business activities of entities in tourism in Mediterranean countries of Europe. This is reflected in service prices, and therefore in the offer and demand for hotel management services. The aim of this paper is to present which Mediterranean countries of Europe carry the largest tax burden with regard to corporate income tax. Design – Three main areas are discussed, namely: corporate income taxation in the hotel industry, tax revenues of Mediterranean countrie...

  5. Territorial expansion of hotel chains in countries of South-eastern Europe

    Directory of Open Access Journals (Sweden)

    Petrović Marko D.

    2013-01-01

    Full Text Available The paper discusses the market of Serbia and neighboring nine countries: Slovenia, Croatia, Bosnia and Herzegovina, Montenegro, Albania, Macedonia, Romania, Bulgaria and Greece. The aim is to present a comparison with the number of hotel chains, brands and facilities in the surveyed countries in South-eastern Europe. While Serbia, Slovenia, Macedonia and Romania almost exclusively attractive as the continental areas, countries such as Greece, Croatia, Bulgaria and Montenegro are popular mass bathing tourism destinations. This fact directly indicates the types of international hotel facilities (in first case there are city and conference types and in the other case there are resorts. The results show that a total of 21 international hotel chains are operating in the observed region, with the dominance of the markets of Bulgaria, Greece and Romania. Among them, Bulgaria has the largest number of individual hotel chains (11 chains, but Greece prevails when it comes to international hotel brands (19 brands and individual objects (71 facilities. On the other side, the Serbian market has relatively modest offer with a total of seven hotel chains and eight brands, while the number of individual objects are significantly lower of the region maximum (only 13 objects. Based on the above, the observed countries are relatively new and potentially important macro market for future investments in hotel facilities. [Projekat Ministarstva nauke Republike Srbije, br. 47007

  6. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Goria Plaza Hotel Beijing Gloria Plaza Hotel Beijing was recently awarded the Most Creative Hotel Food & Beverage Service of 2007 MICE Creative Board by MICE Magazine,published by EE-Media.The Group Executive Chef (Western Cuisine) of Gloria Hotels & Resorts,Farouq Abdullah (right),received the award at a celebration dinner.Farouq,originally from Malaysia,obtained abundant experience as an executive chef in various four and five star hotels in Australia,USA,Canada,Europe and most of the South East Asian countries.

  7. Hotel Information

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Kempinski Hotel Beijing Lufthansa Center Matthias Kann (second from right), Managing Director of Kempinski Hotel Beijing Lufthansa Center, holds a cocktail reception, in conjunction with the Rotary Club Beijing, to welcome 9-year-old Kong Li (center), who just returned from a successful heart operation in New York. Kong is pictured during the cocktail reception, accompanied by his father (second from left), H.C. Kwok (first from left), Chief Ref & Country Director China of Continental Airlines, and Ruby ...

  8. A green management framework for hotels : a case of two African countries / Miriam Mbasera

    OpenAIRE

    Mbasera, Miriam

    2015-01-01

    Currently, there are environmental issues the world is facing which include global climate change, ozone depletion, pollution, high consumption of resources and increasing amounts of solid waste. Tourism is one of the largest industries and it is an important economic tool. However, it also has many negative effects on the environment. Hotels as one of the tourism industry’s component parts have a significant impact on the environment. From an environmental perspective, hotels consume a large...

  9. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Latest Affiliate Member of Gloria Hotels & Resorts—Red Wall Garden Hotel Beijing Gloria Hotels & Resorts warmly welcomes its latest affiliate member—the Red Wall Garden Hotel Beijing, which is Gloria Hotels & Resorts’ third affiliate member property.

  10. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    China World Hotel, Beijing China World Hotel, Beijing,recently announced the appointment of Marcus Bauder asits new hotel manager. Bauder will assist the general manager with the day-to-day operations of the hotel.

  11. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Sheraton Beijing Dongcheng Hotel Vincent Thong has been appointed General Manager of Sheraton Beijing Dongcheng Hotel,which is scheduled to open in mid-2011.This hotel will be the second Sheraton hotel,

  12. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    In November 2005, Minzu Hotel established its own magazine, The Landscape of Business, after its full renovation. The establishment of the magazine indicated that as a first class business hotel, Minzu Hotel is seeking not only perfection in hardware but also excellence in software and business culture. Minzu Hotel has upheld the tradition of being an upscale business hotel since its inception,

  13. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Jing Guang New World Hotel To Be Re-branded As New World Hotel Beijing Managed by New World Hotel Management Ltd.,Jing Guang New World Hotel will be re-branded to New World Hotel Beijing this summer.To reinforce the corporate promotional campaign of"A New

  14. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Beijing Marriott Hotel Northeast Beijing Marriott Hotel Northeast, operated by Marriott International under a management contract with HNA Hotels & Resorts Group Co. Ltd., celebrated its grand opening on March 31.

  15. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    Red Wall Garden Hotel Red Wall Garden Hotel,which opened on July 8,is a new style boutique hotel that mixes the elegant environment of courtyard dwellings with the comfortable living experience of the West.

  16. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Radisson Plaza Xing Guo Hotel Shanghai Ideally located in seven hectares of his- toric gardens in the heart of the consular dis- trict, Radisson Plaza Xing Guo Hotel is con- sidered 'a boutique garden style hotel in downtown Shanghai.'

  17. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Launch of Grand Millennium Hotel Millennium and Copthorne Hotels pic (M&C) lias added a feather to its cap and is proud to welcome its latest addition to the group with Grand Millennium Beijing, an upscale international hotel.

  18. Hotels Continue to Target China

    Institute of Scientific and Technical Information of China (English)

    LU JIAMIN

    2006-01-01

    @@ Within the global hotel industry, China is the buzzword on everybody's lips.From April 26th to 28th,senior executives of leading international hotel brands and China hoteliers gathered in Shanghai to attend the 2nd China Hotel Investment Summit. The event attracted a record number of over 450international and local delegates from over 20 countries.

  19. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Minzu Hotel Beijing Minzu Hotel Beijing is a four-star hotel with an international standard.Minzu Hotel was built in 1959 on the Changan Avenue in Beijing.The loca- tion makes it a big attraction to commercial travelers and tourists.40 years later,the elegant ambience still sets Minzu apart from other newer hotel buildings in Beijing.Now the hotel has been upgraded ahead of the Beijing Olympic Games in 2008.

  20. Visual Image Design of Country Hotels%乡村酒店的视觉形象设计

    Institute of Scientific and Technical Information of China (English)

    秦安建

    2014-01-01

    乡村酒店的视觉形象设计不但要考虑经济效益,而且更要强调地域生态效益。乡村酒店的的品牌形象打造不仅需要把握酒店的服务功能,而且还需要从视觉设计角度强化其形象特征。因此,乡村酒店的建筑视觉符号设计和VI视觉识别系统等视觉形象设计应强调其自身的独特性,遵循与地域生态协调、凸显地域文化的独特性与强调休闲娱乐的参与性原则,给消费者以深刻的视觉体验,才有利于酒店的品牌形象传播。%The visual image design of country hotels should not only take into consideration economic profits but also regional ecological benefits .Establishment of their brand image should combine both their service and vis-ual features .Therefore ,their visual image design ,including architectural visual symbols and VI visual symbols , should conform to their regional ecology ,highlight regional cultural peculiarities and emphasize leisure and en-tertainment so as to impress the consumers and promote the fame of hotel brands .

  1. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    Hilton Beijing Capital Airport Hotel Hilton Hotels,the brand that invented the airport hotel concept,again sets a new standard with the opening of the first-ever luxury airport hotel in China. The grand opening of the Hilton Beijing

  2. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Gloria Hotels & Resorts The second Miss Gloria Ambassador Competition, organized by Gloria Hotels and Resorts, the rapidly expanding regional hotel group in China, was recently held at Gloria Plaza Hotel Suzhou. The competition has also gained great support from South Pearl Jewelry, Suzhou

  3. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Embassy of Australia’s Trade Commissioner Visits Argyle Boutique Hotel Jane Wallis, Trade Commissioner of the Australian Embassy in China, attended the opening ceremony of the Argyle Boutique Hotel on the coast of Jinzhou,Liaoning Province. The hotel is the first marine-style boutique hotel in northeast China.

  4. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    The Legendale Hotel Beijing The Legendale Hotel Beijing has of-ficially opened its doors.Set to become an instant sensation, the platinum five-star hotel is the epitome of European elegance and luxury.Occupying a prime position in the heartof town, the 390-room hotel is ideally locat-ed to make the most of both old and new

  5. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Days Hotel & Suites Beijing Days Hotel & Suites Beijing was honored among the "Top 100 Business Hotels/Resorts in China Favored by Business People," organized by International Business Daily. The picture shows Lu Ruining, Deputy General Manager of the hotel, gives a speech at the awards ceremony for this event.

  6. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Minzu Hotel Beijing Minzu Hotel Beijing is a four-star hotel with an international standard.Minzu Hotel was built in 1959 on the Changan Avenue in Beijing.The location makes it a big attraction to commercial travelers and tourists.40 years

  7. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    The Legendale Hotel Beijing Louka Katseli,Greek Economy Minister(left)arrived at the Legendale Hotel Beijing during a visit to the Chinese capital.Evan Pavlakis(right),General Manager of the Legendale Hotel Beijing,warmly welcomed her in the hotel lobby.

  8. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    Traders Hotel,Beijing MichaelLiu was recently appointed as General Manager of Traders Hotel,Beijing.Liu will lead the hotel team in ensuring that guests have a comfortable stay complemented with excellent services.Prior to moving to Traders Hotel

  9. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Beijing Soluxe Courtyard Hotel-Debut in Late June The best choice for experiencing traditional oriental culture and Chines folk custom! Beijing Soluxe Courtyard Hotel (BSCH) is managed by Soluxe Hotel Management Group. Of all the hotels featuring courtyard-house culture in Beijing, BSCH distinguishes itself as the largest and oldest one. Built

  10. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    China World Hotel Michael Liu, Deputy General Manager of China World Hotel graciously accepts a trophy after China World Hotel was honored with the Forbidden City Cup for Best Hotel in Beijing by Beijing Tourism Administration for the fourth consecutive year.

  11. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Tiantan Hotel Wang Ping has been named as assistant general manager of Tiantan Hotel. With a Master's degree, Wang has more than 20 years of experience in hotel management, having served as department manager, assistant general manager and vice general manager in various hospitality establishments. Wang published an article on hotel management and mar-

  12. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    Minzu Hotel As a high-end business hotel, Minzu Hotel makes every effort to offer a casual and convenient business experience for every guest. Starting April 1, 2010, Minzu Hotel began providing free wireless Internet access services for its distinguished guests.

  13. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Langham Hotels Upgrade The Langham Hotel has received several accolades and awards recently, including being named in"Travel+ Leisure’s 500 Best Hotels in the World"and ranking among the list of"Travel+ Leisure’s 50 Best Hotels in Asia."Langham Hotels is a dynamic,modem hospitality management company which operates a number of luxury hotels and serviced apartment properties in prime loca- tions within Hong Kong and overseas. The hotel has invested$2.2 million in renovating hotel rooms.The renovation project is led by Andy Tait,a designer from the professional designing company LRF Design,with the first phase of renovationt to be finished by this October.

  14. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Minzu Hotel The Tianxia Yipin Restaurant offers royal cuisine in the Minzu Hotel. Decorated with colorful drawings, the restaurant is quiet, elegant,comfortable and full of oriental charm. The finest ingredients are used and cooked carefully

  15. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Minzu Hotel As the New Year approaches, Chinese restaurants at Minzu Hotel will present a Chinese New Year family feast with special gourmet options for your imperial New Year dinner. Tian Xia Yi Pin Restaurant

  16. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Minzu Hotel Thanksgiving Night Buffet Dinner The Thanksgiving Night at the Minzu Hotel cannot be missed. On November 27, our Thanksgiving Night buffet dinner will be held at the hotel’s Coffee Mill restaurant. A variety of

  17. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    The Great Wall Sheraton Hotel Beijing On Valentine's Day, the Great Wall Sheraton Hotel Beijing will provide an ideal setting for romance to blossom. Let the pleasure begin with a lovely Be My Valentine

  18. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Minzu Hotel The Minzu Hotel hosted a pointing activity at the Bingzhongbu Third Kindergarten on July 30. Children from the kindergarten painted pictures of "what the Olympics meant to them. The teachers selected 100 excellent paintings, which were presented as gifts to hotel guests.

  19. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    The Radisson SAS Hotel Beijing The Radisson SAS Hotel Beijing recently welcomed Danish Band Dodo and the Dodos. As a favorite 'home away from home' for Scandinavian visitors during their stay in Beijing, the Radisson SAS Hotel has also been playing an a

  20. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Radisson SAS Hotel Beijing Radisson SAS Hotel Beijing has been awarded the “Gold Leaf Green Hotel”title by the China Tourist Hotel Star-Rating Committee. This recognition acknowledges the hotel’s continuous efforts toward energy-efficient and envi-ronment-friendly practices.

  1. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Luxury Hotel in Manila Kingdom Hotel Investments (KHI), the leading hotel and resort investment company chaired by Saudi Prince Alwaleed bin Talal Abdulaziz Alsaud, is pleased to announce the acquisition of 7,377 square meters of prime freehold land on M

  2. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Minzu Hotel Minzu Hotel,built exclusively for the 10th anniversary of the founding of the People’s Republic of China in 1959,has now become a high-end business hotel with 516 rooms and restaurants with various

  3. Hotel Infomation

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Raffles Beijing Hotel Fan Bingbing, a rising Chinese movie star, is welcomed by Peter Lloyd Wynne, General Manager of Raffles Beijing Hotel, at the Celine 2006-07 fashion show at the hotel in July. Holiday Inn Downtown Shanghai This August, our experienced executive chef Lisa prepares the most creative and delicious

  4. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Shangri-La Hotel, Beijing Shangri-La Hotel, Beijing is one year older on August 22. The hotel lets its hair down this year with a generous "ageist" discount for anyone celebrating a birthday from Monday to Friday on August 1-31. Visit Cafe Cha on your big day

  5. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Capital Hotel Mid-Autumn Festival is a time for reunion with family and loved ones. Treat them to a special gift-Capital Hotel moon cakes. This year we present six types of moon cakes, including both traditional favorites and new specialties. Tasty delicacies in fine gift packing, Capital Hotel moon cakes are also an ideal choice for your business associates. For more information or orders, please contact us at 86-10-58159988 ext. 3401/3240.

  6. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    The Westin Beijing Financial Street The Westin Beijing Financial Street won the Best Business Hotel award again this year at the Travel and Meeting Industry Awards 2010 by Travel Weekly China.This is the hotel’s fourth consecutive win of the Best Business Hotel award at the annual event.It is the first and only hotel in China to achieve this status.

  7. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    China Hotel Golden Pillows Awards On April 24, 2006, Yalong Bay Mangrove Tree Resort proudly received 'Top 10 Resorts in China" at the 3nd Annual China Hotel Golden Pillows Awards. The resort has created an entirely new concept for a Chinese resort, with its South Asia architec-

  8. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    Kempinski Hotel Beijing Lufthansa Center One of the world’s largest f airs, the legendary Oktoberfest in Munich, Germany,is celebrating its landmark 200th anniversary this September. Thankfully,beer lovers in Beijing won’t have to miss out on the fun.Kempinski Hotel Beijing Lufthansa Center warmly invites you to join their very own Oktoberfest at

  9. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    InterContinental Hotels Group Following the successful charity projects throughout the year,IHG(InterContinental Hotels Group)properties in Beijing,Tianjin and Qinhuangdao have joined hands again to provide a caring hand for children’s education by organizing the"Project Hope"Charity Golf Trophy 2007.

  10. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Crab Dinner at Yi Pin Restaurant, Minzu Hotel In the golden autumn of October, the Yi Pin Restaurant at Minzu Hotel will offer grand crab dinners. Indulge yourself at the Yi Pin Restaurant,where the master chef has a unique approach to preparing luscious hairy

  11. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Minzu Hotel In Tianxia Yipin restaurant in Minzu Hotel, gourmet lovers will be served with an authentic Chinese royal deer feast between January and March. The wide array of savory deer meat dishes will give you a memorable, unique dining experience. Lun

  12. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    China World Hotel Beijing The U.S.-based Wine Spectator magazine’s Award of Excellence has been given to Aria at the China World Hotel Beijing’s signature modern European restaurant, for the second consecutive year. Aria is one of only eight restaurants on China’s mainland to receive the award in 2008.

  13. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    China World Hotel Berry Cool at the Lobby Lounge! China World Hotel's Lobby Lounge whips berries into a sweet summer storm sensa- tion, with pastries and confectionery from the dessert buffet topped by all kinds of berries-strawberries, blueberries, raspberries and blackberries. Paired with

  14. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Crowne Plaza International AirportBeijingJuly 12, 2008, Beijing - Crowne PlazaInternational Airport Beijing announced itsofficial opening. The opening marks IHG’s(InterContinental Hotels Group) 87th hotel inChina’s mainland, Hong Kong and Macao.

  15. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Ibis Ibis, the international economy hotel brand of Accor, is pleased to announce that it has received ISO 9001 certification for its head office and three hotels in China-Ibis Beijing Sanyuan, Ibis Shanghai Lianyang and Ibis Wuxi Hi-Tech, following a six-month audit and training

  16. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Marco Polo Parkside, Beijing Marco Polo Parkside, Beijing, a stylish 5-star hotel soft opened in late June in Chaoyang District of Beijing, is the newest hotel in north Beijing. The interior design is contemporary and yet elegant. It is creatively blende

  17. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Renaissance Beijing Capital Hotel Michelin Star Chef Visiting Beijing from May 11-22 Indulge in the ultimate dining experience presented by Michelin Star Chef Eros Picco at Fratellifresh @ Renaissance Beijing Capital Hotel.Fresh,innovative and authentic north Italian cuisine will delight Beijing gourmets as Michelin chef Eros Picco creates authentic signature

  18. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    Minzu Hotel As the New Year approaches, Chinese restaurants at Minzu Hotel will present a Chinese New Year family feast with special gourmet options for your imperial New Year dinner. Tian Xia Yi Pin Restaurant will present a New Year’s dinner of imperial palace style. The "Qianlong flourishing era topped with a magic calabash" is rich in a variety of

  19. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Kerry Center Hotel, Beijing Kerry Sports of Shangri-la's Kerry Center Hotel, Beijing, participated in the annual Terry Fox Charity Run fundraiser for cancer research recently. Seen here is Andrew West, the Kerry Sports Manager, pictured with Zhang Guozheng, former world weight lifting champion.

  20. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Crowne Plaza City Center Changsha commenced its orientation training for its staff members on January 3. With no international hotels currently operating in Changsha, it was with great anticipation that the training program was underway. The management team,which has been in Changsha for some months,and the hotel owner representatives personally welcomed the 300 new employees.

  1. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Radisson SAS Hotel On the occasion of Canada Day on July1, the Radisson SAS Hotel joined the Canadian community in Beijing for the fes-tivities taking place on the grounds of theCanadian International School. The hotel’sculinary team baked a 2-meter-long

  2. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    A Tasteful Mid-Autumn Festival at Minzu Hotel The Mid-Autumn Festival is a traditional time for family reunions. As the festival is approaching, Minzu Hotel would like to invite you and your family to come and enjoy the festival with its tasty mooncakes. The hotel will provide a rich variety of exquisite mooncakes featuring meticulously chosen ingredients, excellent handicraft and mellow flavors. The icecrust mooncake is strongly recommended for its snowy appearance and icy taste. In addition are crispy-crust mooncakes,

  3. 浅析我国旅游饭店业的发展现状、趋势及对策%On Current Situation,Trends and Managing Strategies of Tourist Hotel Industry in Our Country

    Institute of Scientific and Technical Information of China (English)

    孙亚芳

    2014-01-01

    In recent years,with the rapid development of tourism in our country,tourist hotels have become an important component in the industry of tourism. The current situation is that there is a steady increase in the number of high-star hotels,an upsurge of the in-vestment in high-star hotels,the great expansion of international brands,the heavy pressure faced by local hotels,as well as the imbal-ance in spatial location. In the years to come,the development trends of the hotel industry in our country are:a slower development speed of high-star hotels,the plural development of the hotel market,and the great potential for e-commerce. This paper puts forth some feasible managing strategies against the existing problems,on the basis of the analysis of the current situations and development trends.%近几年来,随着我国旅游业的飞速发展,旅游饭店业已成为我国旅游产业的重要组成部分。现阶段我国旅游饭店业高星级饭店数量稳增,高星级饭店投资涌现热潮,国际品牌大举扩张,本土品牌任重道远,空间布局不均衡。未来几年内,我国旅游饭店业高星级饭店将呈现增速趋缓、饭店业市场业态多元发展、电子商务发展增快的趋势。

  4. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Minzu Hotel In accordance with the Detailed Rules for the Implementation on the Law of the People’s Republic of China on the Administration of Tax Collection and Interim Measures of the Beijing Local Taxation Bureau on the Administration

  5. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    The Marco Polo Beijing The Marco Polo Beijing was recently voted the best business hotel in China by business travelers and readers of International Business. Jane Zhou, Deputy General Manager, and Peter Chiu (third from left), General Manager of

  6. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Minzu Hotel Launches Free Gym for Guests Going to the gym helps people break through the noise of the metropolis to find a quiet place within their soul and develop a healthy lifestyle. Minzu Hotel opened its gymnasium in a grand ceremony this spring,offering urbanites a place to relieve the pressure of modern life and pursue relaxation of the mind.The gym is located on the second floor in a quiet and

  7. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Beijing Marriott Hotel City Wall Celebrate Christmas at the Beijing Marriott Hotel City Wall. Indulge in the festive spirit with a delicious selection of dining options from around the world and you will have the chance to win a trip to the United States or Hong Kong for two. Treat yourself to Beijing’s most sumptuous Christmas dinner at the City Wall Bistro and

  8. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Wenjin Hotel Located in the heart of Tsinghua Science Park,Wenjin Hotel welcomes you to join in its fantastic 2007 Christmas Celebrations. A Christmas theme party in the library lounge with a Phiilippino band performance and wine and cigars throughout the evening is planned for your enjoyment. A great feast,with dazzling perfor- mances and wonderful gifts,awaits you this Christmas Eve at Reno Café.

  9. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Accor Accor is poised for its largest ever expansion in China, with a record 5 hotels opening in just over one month, and 30 hotels under development and scheduled to open in time for the 2008 Olympic Games. April started with the launch of the Novotel Citygate Hong Kong in the new Tung Chung area close to the airport, AsiaWorld Expo and Disneyland.

  10. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Argyle Whahol Resort Argyle Hotel Management Group (Australia) has signed an agreement with Wuxing Chuangzhan Investment Holding Company to build a five-star holiday hotel.The new project, Argyle Whahol Resort, is located in Chongzuo of southwest China’s Guangxi Zhuang Autonomous Region. The project covers an area of 26,000 square meters with a total investment of 3 billion yuan ($473.4 million).

  11. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Minzu Hotel Appreciating the Exoticism of Mexican Food in May From May 4, the Coffee Mill at the Minzu Hotel will proudly present Mexican cuisine. We invite you to come and enjoy this exotic experience from North America. The head chef of Coffee Mill will create a delicate and exquisite presentation of Mexican flavor, which includes salads, main courses and desserts. As one of the five most famous cuisines in the world, Mexican

  12. The many perspectives on the concept of boutique hotels

    Directory of Open Access Journals (Sweden)

    Ricardo Barbosa Angeli

    2012-12-01

    Full Text Available The hospitality industry needs from time to time to renovate its installations. There is no better moment for a marketing repositioning. This paper presents an exploratory study on how the boutique hotel concept is understood by researchers from different countries. Due to independent hotels agility in implementing innovations, it was considered the possibility of part of this segment adopting the boutique model to improve competitiveness against hotel chains. It was found that there is no single understanding of boutique hotel meaning. Nevertheless, small and fancy hotels with unique design and customer service are usually considered boutique hotels. Unique experience is also mentioned as an ingredient to a boutique hotel.

  13. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Romance at Minzu Hotel What are you still waiting for? Valentine’s Day is coming! Show your amour to your loved one at the Minzu Hotel,where you can enjoy the most unforget- table nanantic night. You can spend Valentine’s night at the Coffee Bar an the first floor of Minzu Hotel,where you will be pampered with ro(?)tic music and a seafood huf- fet.We will also create a special candle dinner for two on Valentine’s Day, including the anique cupid aperitif wine,Belgian chocolates and surprise presents for the ladies.Meanwhile,we will offer special desserts and coffee to add light to your dream night.

  14. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Minzu Hotel Food & Beverage Promotions Elegant Executive Lounge Designed in classic lounge style, elegant yet subdued, the Executive Lounge is located on the ninth floor of the Minzu Hotel. Free breakfast is served at 7-10:30 a.m. and a free flow of beverages, including coffee, tea and fresh fruits, is available from 3 p.m. to 6 p.m. daily. Guests experience a real touch of class at our Executive Lounge. Business hours: 7 a.m.-22 p.m. Tel: 86-10-66014466 ext. 2900 Yipin Chinese Restaurant June 18-July 18

  15. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Days Hotel & Suites Beijing A wide variety of well-chosen fresh seafood, including lobster, shark's fin, oysters and sashimi, appears in our specially created seafood buffet featuring a huge selection of cold and hot seafood dishes, grilled seafood items tailored to your personal taste and many sorts of delicate seafood soups, accompanied by an assortment of Chinese desserts and French pastries. Time: Every Friday 6 p.m.-10 p.m. Venue: Cafe Restaurant on hotel lobby floor Price: 158 yuan plus 15 percent ...

  16. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Shangri-La’s Kerry Center Hotel,Beijing The Shangri-La’s Kerry Center Hotel, Beijing participated in Earth Hour 2009 from 8:30 p.m. to 9:30 p.m. on March 28 by turning off its exterior lighting as well as all non-essential lighting in the hotel’s lobby, food and beverage outlets, guestroom corridors and staff areas in a concerted effort to fight global warming. "As a company that strongly advocates environmental protection, we are delighted to join in

  17. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Crowne Plaza Pudong Shanghai The Crowne Plaza Pudong Shanghai is very honored to be the official hotel and sponsor of the Shanghai International Literary Festival 2008.The Shanghai International Literary Festival is China’s largest English literary event.A nonprofit venture,the festival relies on benefactors, consulates,corporate donations and volunteers. Days Hotel & Suites Beijing Savor the exotic flavor of Mexican cuisine and its rich and spicy taste.Our exquisite Mexican menu features traditional Mexican Tacos, Chicken Enchiladas With Spicy Tomato & Cumin Sauce and much more.

  18. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Coffee Mill at Minzu Hotel A brilliant coffee cup,which is filled with delicately milled coffee,will surely offer you fresh enjoyment in your busy life.Coffee Mill at Minzu Hotel will bang you an extraordi- nary new feeling in this regard. The car was designed by a senior designer,who created a natural and comfortable atmosphere.Mixing some fraditional elements with the modem ones makes the cat more elegant. Coffee Mill has a fresh feeling about it.You can chat with your friends over a variety

  19. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    Shangri-La Hotel, Beijing Kids of all ages found something they enjoyed at Café Cha’s Children’s Day buffet on June 1. The little ones watched chefs preparing an array of delectable international cuisine at the restaurant’s open cooking stations, and they’re sure to have enjoyed making pizza with Café Cha chefs.

  20. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Days Hotel & Suites Beijing Dainty Afternoon Tea/Afternoon Tea Buffet 745 yuan per person Select from an assortment of delicate snacks, fresh salad, seasonal fruit plates Completed by a complimentary glass of American coffee or Chinese tea (excluding Kungfu tea). Only 35 yuan per person for Afternoon Tea Buffet if ordering other kind of beverages at Lobby Lounge

  1. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    Legendale Hotel Beijing This Valentine’s Day, enjoy a romantic candle light dinner with your loved one,serenaded by the sound of harps and flutes,to create the perfect loving atmosphere. Eachlady will be presented with a complimentary

  2. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    St. Regis Hotel, Beijing Astor Grill Restaurant June 14-24 Acclaimed Special Guest Chef Neil Porter from Canada will feature "Pacific Rim Cuisine With a Modern French Influence." Porter is among a few chefs to have received the prestigious gold medal at the World Culinary Olympics, held every four years in Germany, where the world's top chefs are put through

  3. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Novotel Peace Hotel Beijing Business Floor Deal at 1,245 yuan net Benefits available at the Business Floor lounge include: Private check-in/check-out on the 19th floor Late checkout until 2 p.m. Breakfast from 6:30 a.m. to 10a.m. Tea and coffee during opening hours International newspapers

  4. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    The newest and tallest international mid-scale hotel in Beijing’s famous business hub Wangjing will soon hold the 2010 Joyful Christmas Eve party in its 420-square-meter pillarless grand ballroom. Great perfor-mances, a buffet dinner with free flow of red wine, sparkling wine and soft drink and surprise lucky draw await you.

  5. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Crowne Plaza Park View Wuzhou Beijing Crowne Plaza Park View Wuzhou Beijing,the officially appointed hotel of The Rock-Record 30th Anniversary Concert in the Bird’s Nest,provides a high standard of service both in accommodation and dining areas.A celebration Gala Dinner was held in the hotel’s Crowne Ballroom after the successful

  6. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Crowne Plaza Park View Wuzhou Beijing Dolph Lundgrcn (center), an action movie actor and filmmaker from Hollywood, visited Beijing for his new movie shooting. He was pictured with Roland Steiner (right), General Manager, and llja Poepper (left), Resident Manager of Crowne Plaza Park View Wuzhou Beijing, during his stay at the hotel.

  7. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Crowne Plaza Park View Wuzhou Beijing Lee Soo Sung, former Prime Minister of the Republic of Korea, is warmly welcomed by Ilja Poepper, Resident Manager of Crowne Plaza Park View Wuzhou Beijing, upon his arrival at the hotel on December 22, 2005.

  8. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    Grand Millennium Beijing Francois Vanvi, Executive Assistant Manager of Sales and Marketing at Grand Millennium Beijing (right), and Charles Lai, Vice President of Sales and Marketing (Greater China) for Millennium Hotels & Resorts, warmly welcome Hong Kong singer Stefanie Sun during her recent visit to Grand Millennium Beijing.

  9. Minzu Hotel

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    On May 20,Minzu Hotel held its second"Gathering with Us Together,a Journey of Deliciousness"series delicacy salon-Mexican cuisine.Thirty honorable guests were invited to the hotel’s Coffee Mill to taste the delicious Mexican food.

  10. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Heaven on Earth and Four Season Restaurant At the advent of spring,come to Minzu Hotel to enjoy the un- forgettable moments of the vibrant season overflowing with vigor."Fungus Cuisine Festival"at Heaven on Earth As the season changes,people need more nourishing food to

  11. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Marco Polo Parkside,BEIJING Journalists from a number of leadingBeijing publications were recently invited to Marco Polo Parkside, Beijing, to see and taste first-hand why the hotel is such a unique edition to the city’s culinary scene.

  12. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Hotel Kunlun Four Seasons Coffee Shop Indian Food Festival Discover the temptingly authentic flavors of India! The Four Seasons Garden Coffee Shop proudly hosts an Indian Food Festival through April 6, featuring an extensive array of elaborate delicacies from the north and south of India.

  13. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    The St. Regis Beijing The renaming ceremony in a new Chinese name for the St. Regis Beijing was held at the hotel’s Garden Lounge, announcing the Chinese brand name of the St. Regis Beijing had been officially renamed as Beijing Ruiji Hotel which translates into English as the St. Regis Beijing.

  14. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Minzu Hotel’s Autumn Cuisine Combining the flavors of spring and autumn, the Yi Pin Restaurant of the Minzu Hotel has introduced "Emperor Mushroom,"a delicious mushroom-themed cuisine selection. Cooking methods such as traditional stir-frying and stewing are used by the chef to meticulously cook the smooth, fragrant,

  15. Geography Matters in Online Hotel Reviews

    Science.gov (United States)

    Wang, Mingshu; Zhou, Xiaolu

    2016-06-01

    In resonance with the popularity of user-generated contents (UGC) and the volunteered geographic information (VGI), this study crowdsourced 77,098 hotel reviews of 220 hotels provided by U.S. reviewers in the city of San Francisco, 2002 to 2015. In this exploratory analysis, we have revealed that there is spatial dependence of customer satisfaction at different locations (of hotels), which violates the assumption that ordinary least-square (OLS) is the best linear unbiased estimator (BLUE); therefore, spatial model might be required for analysing any antecedents and consequences of such phenomena. These results have implications in marketing and management strategies.

  16. GEOGRAPHY MATTERS IN ONLINE HOTEL REVIEWS

    Directory of Open Access Journals (Sweden)

    M. Wang

    2016-06-01

    Full Text Available In resonance with the popularity of user-generated contents (UGC and the volunteered geographic information (VGI, this study crowdsourced 77,098 hotel reviews of 220 hotels provided by U.S. reviewers in the city of San Francisco, 2002 to 2015. In this exploratory analysis, we have revealed that there is spatial dependence of customer satisfaction at different locations (of hotels, which violates the assumption that ordinary least-square (OLS is the best linear unbiased estimator (BLUE; therefore, spatial model might be required for analysing any antecedents and consequences of such phenomena. These results have implications in marketing and management strategies.

  17. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Days Hotel & Suites Beijing Weekend Seafood Buffet Pamper yourself with sumptuous seafood delicacies for a delightful weekend! With a wide variety of well chosen fresh seafood, including lobster, shark's fin, oysters and sashimi, tuck into our specially created seafood buffet featuring a huge selection of cold and hot seafood dishes, grilled seafood tailored to your personal taste and many sorts of delicate seafood soups, accompanied by an assortment of Chinese

  18. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Days Hotel & Suites Beijing Chaozhou,cuisine from south China’s Guangdong Province is famous for its elegant ingredients, unique recipes and various flavors.In May,we will offer a variety of tempting Chaozhou dishes such as braised shark’s fin soup"Chaozhou Style."An extraordinary culinary experience awaits you. Venue:Regal Palace Chinese Restaurant Time:May 2008 For reservations,please call 67731234 ext.3930

  19. HOTEL MANAGEMENT AND QUALITY OF HOTEL SERVICES

    National Research Council Canada - National Science Library

    Ivica Batinić

    2016-01-01

    ... on the relentless tourism market. Any serious "top" hotel management, with a defined mission, vision and goals, must define a "special policy" of improving the quality of hotel services through "structural programs of quality...

  20. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Chinese New Year Room Package 2008 During the traditional Chinese Spring Festival, Beijing Marriott Hotel West offers a value-for- money"Chinese New Year Room Package 2008"to let you spend your holidays in comfort and luxury! On February 1-17,2008,you can enjoy a special room rate of only 700 yuan net for Marriott Deluxe rnom (with a room size of 68 square meters) for single or double occupancy. Enjoy guest benefits such as complimentary coffee, tea making facilities,mineral water,hair dryer,trou- ser presser and in-house electronic safe facilities. Make your reservations NOW! Please contact

  1. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Rosedale Hotel & Suites Beijing Delicious Hairy Crab Delicate pure hairy crabs are prepared in various flavors: Steamed, Salted, Jinsha, and Sauteed with chilli. All styles will satisfy your appetite from the middle of September to the end of October during the golden days of autumn. Best price just 88 yuan/serving Location: 1 st floor Rosette Chinese Restaurant Opening Hours: 12:00 a.m.-3:00 p.m. 6:00 p.m.-10:00 p.m. For Reservations: 86-10-59602288 ext. 2688

  2. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    The Ritz-Carlton,Beijing Ritz-Carlton,Beijing has successfully completed a mass recruitment campaign in order to select the finest employees it could find as it prepares to open a new luxury hotel in the heart of Beijing. The Ritz-Carlton,Beijing management team,led by General Manager Manfred Weber.is comprised of the most talented professional hoteliers.This all-star team has been assembled to open Ritz-Carlton’s exit- ing new luxury product and set new levels of individualized service in Beijing.

  3. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    In July,Sofitel Luxury hotels join the French Government’s initiative So French So Good to promote French produce around the globe.From July 7 to 14,the Festival Mondial de la Gastronomie(World Gastronomy Festival)will take place all over the world,celebrating each country’s wine and food culture. Park Plaza Beijing Science Park Dim Sum-A new way to enjoy an old favorite! Four Seasons presents a creative selection of Dim Sum with Thai,Indian,Vietnamese and Korean influences.Choose Sofitel Wanda Beijing

  4. Factores que inciden en el desarrollo de la responsabilidad social empresarial: estudio realizado en el sector hotelero de San Carlos, Costa Rica (Influence factors of the Enterprise's Social Responsibility Development: A case study of the hotel and tourism sector in San Carlos, Costa Rica.

    Directory of Open Access Journals (Sweden)

    José Martínez Villavicencio

    2015-11-01

    Full Text Available En los últimos años, las pequeñas, medianas y grandes empresas de Costa Rica han intensificado su interés en la Responsabilidad Social Empresarial (RSE, debido a que cada vez hay mayor urgencia para la sostenibilidad y sobrevivencia de la sociedad, así como que la actividad comercial asuma acciones de manera responsable e integral para el desarrollo del país. Este estudio tiene por objetivo identificar los factores impulsores de la RSE, identificados, específicamente, como “consumidores”, “proveedores”, “comunidad”, “medio ambiente”, “competitividad” y “financiamiento”, para formular modelos de gestión e indicadores de medición que puedan ejercer influencia y facilitar que una empresa sea responsable. Para esto se realizó un estudio de casos con dieciséis empresas hoteleras de la Fortuna de San Carlos y se aplicó una metodología cualitativa mediante una entrevista semiestructurada. Dentro de los resultados más importantes se encontró, como principal impulsor de RSE, a los “consumidores” y, en segunda instancia, al “ambiente”, mientras que se logró identificar que “proveedores” y “comunidad” no tienen mayor efecto como impulsores de RSE, información que permite apoyar la creación de políticas sociales y sostenibilidad turística a nivel regional.   Abstract: In the last years, small, medium and big companies from Costa Rica have intensified their interest in Corporate Social Responsibility (CSR. Given the sustainability and survival growing urgency in modern society, commercial activity assumes responsible and integral actions on the country development. The aim of this article is to identify the driving factors of CSR, which are, specifically, consumers, suppliers, community, environment, competitiveness and financing, to formulate management models and measurement indicators that could be used to influence and ease the responsible task of a

  5. Rosebud Casino and Hotel NPDES Proposed Permit

    Science.gov (United States)

    Indian Country, Minor Permit, proposed permit SD-0034584, Rosebud Casino and Hotel, South Dakota, is authorized to discharge from its wastewater treatment facility in Todd County, South Dakota to an unnamed drainageway(s) tributary to Rock Creek.

  6. HOTEL MANAGEMENT AND QUALITY OF HOTEL SERVICES

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2016-01-01

    Full Text Available In conditions of increasing global competition, demands and needs of consumers, quality and quality management have become fundamental strategic factors of achieving profitability and competitiveness on the relentless tourism market. Any serious "top" hotel management, with a defined mission, vision and goals, must define a "special policy" of improving the quality of hotel services through "structural programs of quality improvement," which have become an important factor in the hotel business. With the design, introduction and control of a "special program" of quality improvement of hotel services, hotel management can have a positive impact on increasing satisfaction of customers and human resources, increasing competitiveness and market power of the hotel, the rationalization of operating costs and enhance the reputation and value of the hotel on the demanding tourist market.

  7. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Minzu Hotel’s Free Gym for Guests Going to the gym helps people escape the madness of the metropolis and find a quiet place to develop a healthy lifestyle.Minzu Hotel opened its gym- nasium in a grand ceremony this spring,offering urbanites a place to relieve the pressures of modern life and pursue relaxation of the mind.The gym is located on the second floor in a quiet and elegant environment.Going to the gym regularly can help a person reduce fat and mold the perfect body.Minzu Hotel’s gym will give you a new outlook on life and put a spring in your step.

  8. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    China World Hotel,Beijing Born and bred in Yangzhou,the reputed birthplace of Huaiyang cui- sine,the young Xin Qing Hou grew up, surrounded by the familiar light flavours and fresh tastes characterizing the dishes of his native hometown. Today,Chef Hou is stimulated by the enormity of the new challenges currently facing him—introducing fine Huaiyang cuisine to a well-established restaurant operating in a highly competitive,world-class city,which happens to be hosting the 2008 Olympics and comes with a discriminating and demanding clientele to match.Instead of being intimidated at the pros- pect of opening day,Chef Hou is determined to show,to both Beijingers and to their guests to the city,the light tastes,finesse and elegance in food presentation that are the hallmarks of authentic Huaiyang cuisine.

  9. Bela Vista Country Hotel & Spa

    OpenAIRE

    Peregrino, Eduardo Manuel Grilo

    2015-01-01

    Dissertação de mestrado, Direção e Gestão Hoteleira, Escola Superior de Gestão, Hotelaria e Turismo, Universidade do Algarve, 2015 A realização deste projeto surge no âmbito da frequência do segundo ano do curso de Mestrado em Direção e Gestão Hoteleira, lecionado na Escola Superior de Hotelaria e Gestão da Universidade do Algarve. O presente trabalho consiste na elaboração de um projeto que resulta de uma ideia de negócio e que tem como objetivo principal, a abertura de uma unidade de ...

  10. Forecasting Training Needs in the Hotel, Catering and Tourism Sector: A Comparative Analysis of Results from Regional Studies in Three European Countries.

    Science.gov (United States)

    Giffard, Andre; Guegnard, Christine; Strietska-Ilina, Olga

    2001-01-01

    A pilot study on the hotel, catering, and tourism sector was conducted in the Burgundy region of France, Northwest region of the Czech Republic, and Podravje region of Slovenia. Three main kinds of factors of change were brought out. The first, evoked in Slovenia and the Czech Republic, concerned the opening of borders. Typical trends were…

  11. Possibilities of financial support to small and medium hotel companies in Serbie

    OpenAIRE

    Barjaktarovic, Dragoljub; Barjaktarovic, Lidija

    2010-01-01

    Small and medium hotel companies in the majority of developed tourist countries have dominant role in hotel industry. The same situation is with Serbia. An important precondition for successful business of a hotel is accepting and applying basic pillars of marketing concept i.e. satisfying needs and expectations of guests in order to achieve profit. Small hotel companies have specific problems in their daily business. Top priority in management and surviving of hotels is cash, because fixed c...

  12. POSSIBILITIES OF FINANCIAL SUPPORT TO SMALL AND MEDIUM HOTEL COMPANIES IN SERBIA

    OpenAIRE

    Dragoljub Barjaktarovic; Lidija Barjaktarovic

    2010-01-01

    Abstract:Small and medium hotel companies in the majority of developed tourist countries have dominant role in hotel industry. The same situation is with Serbia. An important precondition for successful business of a hotel is accepting and applying basic pillars of marketing concept i.e. satisfying needs and expectations of guests inorder to achieve profit. Small hotel companies have specific problems in their daily business. Top priority in management and surviving of hotels is cash, because...

  13. Hotel Crowdfunding Grows Up

    Directory of Open Access Journals (Sweden)

    Joshua Bowman

    2015-08-01

    Full Text Available Hotel crowdfunding is gaining momentum. Many of the largest real estate crowdfunding sites (such as Realty Mogul, Fundriser, Real Crowd and Prodigy Networks frequently have hotel private placements mixed in with offerings for other types of real estate. In addition, a few crowdfunding sites that specifically focus on hotel crowdfunding have been created. The first hotel crowdfunding website dedicated solely to the hospitality industry was Hotel Innvestor, although others sites have recently been created such as iCrowdHotels and Equity Roots.

  14. HOTEL INFORMATION

    Institute of Scientific and Technical Information of China (English)

    2012-01-01

    <正>嘉里喜事多8月25日,重装改造后的北京嘉里大酒店首场年度婚宴秀在超过l,560平米的大宴会厅如期举行。350多位受邀新人共同饱览了顶尖婚纱设计师、酒宴供应商、摄影师、花商及婚礼化妆师提供的最新资讯,以及10款不同主题的婚宴摆台和多款中西美食。On 25 August 2012 Kerry Hotel,Beijing hosted its first WeddingFair in the l,560-square-metre Grand Ballroom There wereover 350 guests in attendance The event showcased weddingcakes,10 different table settings,a bridal fashion show featuring25 designer gowns and 30 lucky guests took home prizes地址:北京朝阳区光华路1号电话:010 65618833

  15. Olympic Family Hotels

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    @@ Another option besides hotel Quoted prices for hotel stays in Beijing during the summer Olympics have jumped up by four to ten times higher than normal, said China's biggest online booking provider Ctrip.com International Ltd.

  16. Environmentally-friendly practices in hotels

    Directory of Open Access Journals (Sweden)

    Miriam Mbasera

    2016-03-01

    Full Text Available Orientation: There has been a growing concern for a ‘green’ hotel in the view of customers as they experience an increased awareness of environmental damage and excessive consumption of goods, energy and water.Research purpose: To determine the environmentally-friendly practices in hotels in Zimbabwe and South Africa and establish the contribution that hotels are making towards mitigation of the negative environmental effects.Motivation for the study: Currently, the world is facing environmental issues, which include global climate change, ozone depletion, pollution, high consumption of resources and increasing amounts of solid waste. Hotels, as part of the tourism industry, exert a significant impact on the environment. While the extent and range of the impact that hotels exert on the environment suggest an urgent need to address this problem, the question that arises is whether hoteliers appreciate the need for environmentally-friendly initiatives in their establishments.Research design, approach and method: A qualitative research was carried out in eight hotels that employ the strategy of the case study in the aforementioned countries. Main findings: Currently, no policies for green management exist, although some hotels do engage in some environmentally-friendly practices. Some hotel managers do not implement green management initiatives to mitigate the environmental problems emanating from their hotel operations.Practical and/or managerial implications: This indicates that a gap exists between managers’ awareness of appropriate environmentally-friendly practices for hotels, implying a need for training and increased awareness of green management.Contribution and/or value-add: The results could guide managers in the implementation of environmentally-friendly practices in an effort to mitigate environmental problems facing the present generation.

  17. Hotel software-comprehensive hotel systems

    OpenAIRE

    Šilhová, Lenka

    2010-01-01

    This bachelor's thesis deals with the usage of computer systems in the hotel industry. First part is focused on history, development and integration of technology into this field. Second part is dedicated to concrete products of the company Micros-Fidelio, which is the leader of hotel software market in the Czech Republic.

  18. GREENING HOTELS - BUILDING GREEN VALUES INTO HOTEL SERVICES

    National Research Council Canada - National Science Library

    Darija Hays; Durdana Ozretic-Dosen

    2014-01-01

      The objective of this paper is to enhance knowledge about greening hotel services and the possibilities it provides for successful hotel management as well as for enrichment of hotel guest experiences...

  19. Internationalization and Hotel Performance

    DEFF Research Database (Denmark)

    Assaf, Albert G.; Josiassen, Alexander; Oh, Haemon

    2016-01-01

    Few industries are as inherently international as the hotel industry. This article sets out to investigate the impact of internationalization on performance in the hotel industry. Building on the theory of organizational learning the authors test several hypotheses regarding the shape...... on hotel performance, moderated by cultural distance, regulations and restrictions and the level of development congruence. The authors discuss the implications of these findings for practice and provide directions for future research....

  20. Rejuvenating a Hotel Legend

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Politely speaking, immaculately dressed and wearing a pair of glasses, John Dick is a typical British gentleman.He represents the Langham hotel brand well. Dick was recently appointed managing director of Langham Place,Beijing, a 26-story five-star hotel located in Chaoyang

  1. The Infinite Hotel

    Science.gov (United States)

    Wanko, Jeffrey J.

    2009-01-01

    This article provides a historical context for the debate between Georg Cantor and Leopold Kronecker regarding the cardinality of different infinities and incorporates the short story "Welcome to the Hotel Infinity," which uses the analogy of a hotel with an infinite number of rooms to help explain this concept. Wanko makes use of this history and…

  2. Differentiating emotional hotel experiences

    NARCIS (Netherlands)

    Desmet, P.M.A.; Guiza Caicedo, D.; Van Hout, M.

    2009-01-01

    Emotions experienced in response to hotel services were examined with an online questionnaire. The study resulted in 348 cases of hotel service emotions. The frequency of reported pleasant emotions was similar to the frequency of reported unpleasant emotions. Often reported pleasant emotions were sa

  3. The Infinite Hotel

    Science.gov (United States)

    Wanko, Jeffrey J.

    2009-01-01

    This article provides a historical context for the debate between Georg Cantor and Leopold Kronecker regarding the cardinality of different infinities and incorporates the short story "Welcome to the Hotel Infinity," which uses the analogy of a hotel with an infinite number of rooms to help explain this concept. Wanko makes use of this history and…

  4. Differentiating emotional hotel experiences

    NARCIS (Netherlands)

    Desmet, P.M.A.; Guiza Caicedo, D.; Van Hout, M.

    2009-01-01

    Emotions experienced in response to hotel services were examined with an online questionnaire. The study resulted in 348 cases of hotel service emotions. The frequency of reported pleasant emotions was similar to the frequency of reported unpleasant emotions. Often reported pleasant emotions were

  5. Attracting International Hotels

    DEFF Research Database (Denmark)

    Assaf, A. George; Josiassen, Alexander; Agbola, Frank Wogbe

    2015-01-01

    With the increased international competition facing hotel chains, it is essential that the next destination they enter is the most attractive option possible. The host destinations too have a keen interest in strategically positioning themselves in order to attract international hotels since...... their presence has several positive effects. Using, for the first time, actual on-location data we investigate the factors that matter most for international hotels when selecting host destinations. Specifically, we identify 23 factors that make a destination an attractive (or unattractive) location...... for international hotels. We then rank these. The results show that welcomeness, infrastructure, and crime rate are the three most important factors that influence the location of international hotels in host destinations....

  6. POSSIBILITIES OF FINANCIAL SUPPORT TO SMALL AND MEDIUM HOTEL COMPANIES IN SERBIA

    Directory of Open Access Journals (Sweden)

    Dragoljub Barjaktarovic

    2010-06-01

    Full Text Available Abstract:Small and medium hotel companies in the majority of developed tourist countries have dominant role in hotel industry. The same situation is with Serbia. An important precondition for successful business of a hotel is accepting and applying basic pillars of marketing concept i.e. satisfying needs and expectations of guests inorder to achieve profit. Small hotel companies have specific problems in their daily business. Top priority in management and surviving of hotels is cash, because fixed costs are very dominant so hotels earmark more resources for them than for marketing. This means higher engagement and involvement of the state in furtherdevelopment of small and medium hotel companies in Serbia. The state should provide favourable subsidized credit lines for small and medium hotel companies in Serbia, through appropriate support programmes.

  7. Project EXCEL: Hotel Workers Literacy Enhancement Program. Final Performance Report.

    Science.gov (United States)

    Career Resources Development Center, Inc., San Francisco, CA.

    Project EXCEL is a federally-funded workplace literacy program involving hotel enterprises in the San Francisco (California) Bay area. Its focus is on identification and instruction of literacy skills essential to job success for limited-English-proficient (LEP) workers. Training is intended to enable employees to understand written work orders,…

  8. Grand Hotel prijutil hudozhnikov

    Index Scriptorium Estoniae

    2004-01-01

    Raadioajakirjanik Lea Veelmaa lindistas "Kunstikanali" 2004. a. esimese saate Grand Hotel Viljandis. Saatekülaliseks oli maalikunstnik Andres Tolts. Toltsi kaheksa akrüülmaali on eksponeeritud hotelli fuajees ja restoranis

  9. Crime wave in hotels.

    Science.gov (United States)

    1998-04-03

    A National Development and Research Institutes study of New York's residential hotels, housing 400 AIDS patients, found rampant criminal activity. The 113-page report, commissioned by Mayor Guiliani, found prostitution, loan sharking, extortion, and theft to be commonplace, some of it perpetrated by hotel managers and employees. The unsafe conditions force some residents to miss medical treatments or drug rehabilitation because they are afraid to leave their rooms.

  10. Segmentacija trga in spremembe na področju nizkocenovnih hotelov na mestnih območjih Južnoafriške republike: Market segmentation and the changing budget hotel industry in urban South Africa:

    OpenAIRE

    Jayne M. Rogerson

    2013-01-01

    Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country's re-entry into the global tourism ec...

  11. The effects of national culture on service quality towards a new model in the hotel sector

    OpenAIRE

    Al Tayeb, Yasser Ahmed

    2007-01-01

    Global tourism has experienced remarkable international growth over the last half century. Recently, in 2003, worldwide tourist journeys reached 714.6 million with an annual growth rate of 4.3%19. This growth is reflected in an increase in international hotel guest numbers, hotel occupancy rates and expectations of high service quality. However, the growth differs from country to another; the hotel sectors in developed as well as developing countries have opened their doors to international g...

  12. Problematics of hotels promotion and analysis of specific hotel

    OpenAIRE

    Juríčková, Kristína

    2016-01-01

    Diploma thesis deals with the problematics of promotion in the hotel industry. After defining theoretical knowledge, it is demonstrated on specific practical example, the internationally known hotel in Prague. The practical part includes an analysis of the actual promotion of the selected hotel, where the emphasis is put primarily on communication on social networks. Subsequently, this promotion is compared to competing hotel. At the end, on the basis of the conclusions, there are presented r...

  13. New Challenges for an 'Old' Hotel

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    @@ In Beijing's hotel market,there are now about 60 five-star hotels,many of which have been established in recent years,intensifying competition in the market.Opened in 1992,Kempinski Hotel Beijing Lufthansa Center is among the earliest five-star hotels in Beijing operated by foreign hotel management groups.Recently,the hotel welcomed a new general manager.

  14. Hotel industry in Azerbaijan: problems perspectives of entrepreneurship development

    Directory of Open Access Journals (Sweden)

    Gasanov Arzu Nadzhaf

    2014-04-01

    Full Text Available The article considers the essence of the entrepreneurship activity and the characteristic features of a businessman. The definition of the entrepreneurship according to the Azerbaijan legislation is given. Then, the tourism, peculiarities and legislation base of business in tourism industry and hotel economy characterized, the main data of the activities of replacement enterprises in the country, the level of quality of hotel service and analyzed, the main problems are listed and the conclusion about the state of the business in the sphere of hotel industry is made.

  15. The Twelve Hotel, Barna : Video

    OpenAIRE

    Irish Food Channel

    2014-01-01

    Fergus O'Halloran, Managing Director of The Twelve Hotel in Barna in County Galway, talks about his philosophy in running this unique boutique hotel. Reproduced with kind permission from John & Sally McKenna. 3.35 mins

  16. Tungsten/wolfram: A little-known connection between the 18th century Basque Country and SOFT 2014 in Donostia/San Sebastián

    Energy Technology Data Exchange (ETDEWEB)

    Román, Pascual [Departamento de Química Inorgánica, Facultad de Ciencia y Tecnología, Universidad del País Vasco, Apartado 644, E-48080 Bilbao (Spain); Ascasíbar, Enrique, E-mail: enrique.ascasibar@ciemat.es [Laboratorio Nacional de Fusión, CIEMAT, Avda. Complutense 40, 28040 Madrid (Spain)

    2015-10-15

    Highlights: • SOFT 2014 has taken place in Donostia/San Sebastián. • Tungsten/wolfram (W) is a strategic material for the development of fusion. • W was isolated very close to Donostia in the late 18th century as a result of a combination of fortunate circumstances. • This fact is largely unknown even to the fusion materials experts working with W. • We describe this story with some detail. - Abstract: This paper is intended as a preface of the special issue that Fusion Engineering and Design will devote to the best papers presented in the Symposium on Fusion Technology, 2014 (SOFT 2014) that took place in Donostia/San Sebastián. It is a historical note dwelling on the largely unknown story of the isolation of tungsten/wolfram in Spain, more precisely, in the Basque Country, very close to Donostia/San Sebastián, in the late 18th century. Given the current strategic importance of tungsten in the development of fusion as a viable energy source we think it is timely to recall the protagonists and the circumstances involved in the isolation of this metal.

  17. Customer Satisfaction in Hotel Services

    OpenAIRE

    Bizi Mubiri, Joleen

    2016-01-01

    The purpose of this thesis was to investigate how customer satisfaction enhances customer loyalty in hotels. Specifically, the thesis used Lake Kivu Serena Hotel as a case study. Customer retention is achieved by involving customers in improving the quality of services offered by a hotel. Moreover, customers feel appreciated when they realize that the hotel is committed to improving their experience. Qualitative and quantitative methods of research were used to collect the data for the re-...

  18. Renovation of the hotel complex

    OpenAIRE

    DRHA, Aleš

    2012-01-01

    The theme of this work is reconstruction the hotel complex. The theoretical part informs readers about tourism, marketing and how to build a business plan. Analytical part shows the issue of tourism in the region and technical condition of the hotel. In the synthetic part is suggested business plan to hotel reconstruction, marketing mix for tourism and financial plan, that shows operating costs and revenues. The investment could be paid off by the 13th year since the start of the hotel service.

  19. Innovative technologies in business hotels

    Directory of Open Access Journals (Sweden)

    Анастасия Игоревна Сидоренко

    2015-10-01

    Full Text Available The article analyzes the state and prospects of development of the hotel industry sector in Ukraine, aimed at a business audience that is constantly increasing; the need for the development and implementation of innovative technologies in a business hotel, because in the long term they will provide improving the service levels, the occupancy rate of the hotel rooms and competitiveness. An expediency of introducing innovative wireless LED lighting system in the rooms of business hotels is proved

  20. Quantum Hilbert Hotel

    Science.gov (United States)

    Potoček, Václav; Miatto, Filippo M.; Mirhosseini, Mohammad; Magaña-Loaiza, Omar S.; Liapis, Andreas C.; Oi, Daniel K. L.; Boyd, Robert W.; Jeffers, John

    2015-10-01

    In 1924 David Hilbert conceived a paradoxical tale involving a hotel with an infinite number of rooms to illustrate some aspects of the mathematical notion of "infinity." In continuous-variable quantum mechanics we routinely make use of infinite state spaces: here we show that such a theoretical apparatus can accommodate an analog of Hilbert's hotel paradox. We devise a protocol that, mimicking what happens to the guests of the hotel, maps the amplitudes of an infinite eigenbasis to twice their original quantum number in a coherent and deterministic manner, producing infinitely many unoccupied levels in the process. We demonstrate the feasibility of the protocol by experimentally realizing it on the orbital angular momentum of a paraxial field. This new non-Gaussian operation may be exploited, for example, for enhancing the sensitivity of NOON states, for increasing the capacity of a channel, or for multiplexing multiple channels into a single one.

  1. Quantum Hilbert Hotel.

    Science.gov (United States)

    Potoček, Václav; Miatto, Filippo M; Mirhosseini, Mohammad; Magaña-Loaiza, Omar S; Liapis, Andreas C; Oi, Daniel K L; Boyd, Robert W; Jeffers, John

    2015-10-16

    In 1924 David Hilbert conceived a paradoxical tale involving a hotel with an infinite number of rooms to illustrate some aspects of the mathematical notion of "infinity." In continuous-variable quantum mechanics we routinely make use of infinite state spaces: here we show that such a theoretical apparatus can accommodate an analog of Hilbert's hotel paradox. We devise a protocol that, mimicking what happens to the guests of the hotel, maps the amplitudes of an infinite eigenbasis to twice their original quantum number in a coherent and deterministic manner, producing infinitely many unoccupied levels in the process. We demonstrate the feasibility of the protocol by experimentally realizing it on the orbital angular momentum of a paraxial field. This new non-Gaussian operation may be exploited, for example, for enhancing the sensitivity of NOON states, for increasing the capacity of a channel, or for multiplexing multiple channels into a single one.

  2. Hotel industry in Azerbaijan: problems perspectives of entrepreneurship development

    OpenAIRE

    Gasanov Arzu Nadzhaf

    2014-01-01

    The article considers the essence of the entrepreneurship activity and the characteristic features of a businessman. The definition of the entrepreneurship according to the Azerbaijan legislation is given. Then, the tourism, peculiarities and legislation base of business in tourism industry and hotel economy characterized, the main data of the activities of replacement enterprises in the country, the level of quality of hotel service and analyzed, the main problems are listed and the conclusi...

  3. [Deaths in hotels].

    Science.gov (United States)

    Risse, Manfred; Weilbächer, Nadine; Birngruber, Christoph; Verhoff, Marcel A

    2010-01-01

    There are no verified statistics about deaths occurring in hotels, and only a few cases have been described in the literature. A recent case induced us to conduct a systematic search for deaths in hotels in the autopsy reports of the Institute of Legal Medicine in Giessen for the period from 1968 to 2009. This search yielded 22 evaluable cases in which persons had been found dead or had died in hotels. Data evaluated in the study were sex and age of the deceased, reason for the stay in the hotel and cause of death. Among the deaths, 18 were males and 4 females and the average age was 41 and 40 years respectively. 6 of the male guests had died from a natural and 10 from a non-natural cause. In the remaining two cases, the cause of death could not be determined, but as there was no evidence that another party had been involved, the cases were not further investigated. Of the 4 female guests, 3 had died of a natural cause; in one case, the cause of death remained unclear even after morphological and toxicological investigations. Surprisingly, a third of the men were found to be temporarily living in hotels due to social circumstances. This was not true for any of the women. Our retrospective analysis is based on a comparatively small number of deaths in what were mostly hotels in small to medium-sized towns. Interestingly, the gender ratio of 18:4 for deceased men and women was significantly higher than the usual gender ratio of 2:1 found for forensic autopsies. To be able to draw further conclusions, a greater number of cases would have to be analysed, for example by recruiting additional case files from other institutes of legal medicine. This would also open up the option of investigating possible regional variations.

  4. Instalaciones para hotel rural

    OpenAIRE

    Roig Riera, José Antonio

    2015-01-01

    El presente proyecto cuenta con la información necesaria para el desarrollo de las instalaciones de un hotel rural. Dichas instalaciones son; la eléctrica, la de agua caliente sanitaria, las telecomunicaciones y la climatización. En el apartado de la instalación eléctrica, se han calculado todos los cables necesarios para el correcto funcionamiento del hotel, partiendo de las potencias demandadas en cada punto de consumo. Se ha calculado la línea general de alimentación, acomet...

  5. HOTEL INFORMATION SHANGHAI

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Radisson Plaza Xing Guo Hotel Shanghai Hairy Crab Feast Fall brings a breeze to the world. Having crabs with wine while chrysanthemums bloom is one of the season's most delicious highlights. This fall, the Li Palace Chinese Restaurant on the 4th floor of Radisson Plaza Xing Guo Hotel Shanghai, one of the top class Chinese restaurants in Shanghai, is prepared to serve you only the very best quality fresh water crabs from the Yangcheng Lake, which are juicier, bigger and better than ever before. From juicy...

  6. El único hotel asociado con summit hotels & resorts en Colombia - Hotel Bogotá Plaza

    Directory of Open Access Journals (Sweden)

    Diana Carolina Rojas

    2008-11-01

    Full Text Available Es importante conocer acerca de la historia del Hotel Bogotá Plaza. Este es el primer hotel del norte de Bogotá. La misión del hotel es permanecer en el corazón de los huéspedes y visitantes, al satisfacer sus deseos con amor, calidez, amabilidad, seguridad y servicio de excelente calidad. Desde 1996 el Bogotá Plaza Hotel ha pertenecido a Summit Hotels & Resorts. Esta es una firma que proporciona al hotel un sistema de reservas por Internet, esta alianza ha generado que el hotel sea reconocido en muchos países del mundo. Summit además se ha establecido como una organización líder en ventas, mercadeo y reservas hoteleras del mundo. Es importante asociarse con compañías destacadas así como lo hizo el Hotel Bogotá Plaza.

  7. Analysing inter-relationships among water, governance, human development variables in developing countries: WatSan4Dev database coherency analysis

    Directory of Open Access Journals (Sweden)

    C. Dondeynaz

    2012-01-01

    Full Text Available The "Integrated Water Resources Management" principle was formally laid down at the International Conference on Water and Sustainable development in Dublin 1992. One of the main results of this conference is that improving Water and Sanitation Services (WSS, being a complex and interdisciplinary issue, passes through collaboration and coordination of different sectors (environment, health, economic activities, governance, and international cooperation. These sectors influence or are influenced by the access to WSS. The understanding of these interrelations appears as crucial for decision makers in the water sector. In this framework, the Joint Research Centre (JRC of the European Commission (EC has developed a new database (WatSan4Dev database containing 45 indicators (called variables in this paper from environmental, socio-economic, governance and financial aid flows data in developing countries.

    This paper describes the development of the WatSan4Dev dataset, the statistical processes needed to improve the data quality; and, finally, the analysis to verify the database coherence is presented.

    At the light of the first analysis, WatSan4Dev Dataset shows the coherency among the different variables that are confirmed by the direct field experience and/or the scientific literature in the domain. Preliminary analysis of the relationships indicates that the informal urbanisation development is an important factor influencing negatively the percentage of the population having access to WSS. Health, and in particular children health, benefits from the improvement of WSS. Efficient environmental governance is also an important factor for providing improved water supply services.

    The database would be at the base of posterior analyses to better understand the interrelationships between the different indicators associated in the water sector in developing countries. A data model using the different indicators will be realised

  8. Analysing inter-relationships among water, governance, human development variables in developing countries: WatSan4Dev database coherency analysis

    Science.gov (United States)

    Dondeynaz, C.; Carmona Moreno, C.; Céspedes Lorente, J. J.

    2012-01-01

    The "Integrated Water Resources Management" principle was formally laid down at the International Conference on Water and Sustainable development in Dublin 1992. One of the main results of this conference is that improving Water and Sanitation Services (WSS), being a complex and interdisciplinary issue, passes through collaboration and coordination of different sectors (environment, health, economic activities, governance, and international cooperation). These sectors influence or are influenced by the access to WSS. The understanding of these interrelations appears as crucial for decision makers in the water sector. In this framework, the Joint Research Centre (JRC) of the European Commission (EC) has developed a new database (WatSan4Dev database) containing 45 indicators (called variables in this paper) from environmental, socio-economic, governance and financial aid flows data in developing countries. This paper describes the development of the WatSan4Dev dataset, the statistical processes needed to improve the data quality; and, finally, the analysis to verify the database coherence is presented. At the light of the first analysis, WatSan4Dev Dataset shows the coherency among the different variables that are confirmed by the direct field experience and/or the scientific literature in the domain. Preliminary analysis of the relationships indicates that the informal urbanisation development is an important factor influencing negatively the percentage of the population having access to WSS. Health, and in particular children health, benefits from the improvement of WSS. Efficient environmental governance is also an important factor for providing improved water supply services. The database would be at the base of posterior analyses to better understand the interrelationships between the different indicators associated in the water sector in developing countries. A data model using the different indicators will be realised on the next phase of this research work.

  9. STRATEGIC APPROACHES OF INTERNATIONAL HOTEL CHAINS TO ENTER ON THE ROMANIAN MARKET

    Directory of Open Access Journals (Sweden)

    Cosma Smaranda

    2012-07-01

    Full Text Available On the Romanian market 23,9% of all accommodation structures are hotels. Among these 4% are belonging to international hotel chains which is a very small percentage. Almost all international hotel chains realized the potential of the market and that is why they intend to increase the number of hotels opened in Romania. Hotel chains attempt to control and dominate the market as result of an extremely dynamic and complex environment. The decision made by a hotel company to carry out its activity in a foreign country and the way to enter into the market can be motivated by many reasons. The paper analysis the presence of international hotel chains on the Romanian hospitality market and the strategies used to enter on the Romanian market compared with the global strategies. The paper used the comparison method to highlight different entry strategies used by international hotel chains when entering a foreign market. For data collection, the main method used was the observation of annual statistical reports with the support of international hotel chains. The first international hotel chain that came in Romania was InterContinental in 1971, but the majority entered on the Romanian market after 2000. In 2012 other chains announced the intension to penetrate this market. The study identifies strategies for penetrating the Romanian market by international hotel chains. The preferred penetration strategy on the Romanian market is management contract followed by franchise. Not least are highlighted comparative aspects of internationalization decisions taken by the chains in the world and in Romania, analyzing whether in Romania are predominantly used the same strategy as in most other countries or some specific strategies. International hotel companies want to entre on the Romanian market because they consider that in this area is need for hotels which belong to the luxury segment but also hotels that belong to the economy segment.

  10. Chinese Tourists in Hotel Industry

    OpenAIRE

    Rozsypálková, Jessica

    2017-01-01

    The goal of the Master Thesis is to analyze behavior of Chinese tourist in hotel industry. The analysis is based on questionnaires of three Chinese professionals who worked in a Chinese hotel, three foreigners (Russian, Italian, Spanish) who as well worked in a Chinese hotel and three Czech professionals who worked in a Czech hotel frequently visited by Chinese tourists. The thesis subsequently introduces ways how Chinese tourists should be treated during their visit in a hotel with respect t...

  11. Et dansk hotell

    DEFF Research Database (Denmark)

    Baca, Susan; Busck, Ole Gunni

    Rapporten præsenterer resultatet af en undersøgelse af, hvorledes et hotel i Nordjylland fungerer som arbejdsplads for indvandrere af overvejende ikke-vestlig oprindelse. Der fokuseres på i hvilket omfang og gennem hvilke mekanismer arbejdsmiljjøet i bred forstand, herunder forhold i ledelsen...

  12. Grote Hotels in Amsterdam

    NARCIS (Netherlands)

    Vermeer, G.

    2014-01-01

    De reiziger die Amsterdam binnenkomt via het Centraal Station ziet rechts van het Damrak meteen een beknopte geschiedenis van de hotelbouw in Amsterdam. Op de hoek, om twee kleinere huisjes heen, staat het oudste deel van het Victoriahotel (nu Victoria Plaza Hotel), dat in 1890 zijn deuren opende. A

  13. TRENDS IN CROATIAN HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Jasmina GRZINIC

    2008-01-01

    Full Text Available Tourism and hotel business is becoming one of the leading industries of theworld. Therefore, an increased attention needs to be paid to the study oftrends in tourism because they determine the trends in hotel industry. Thepurpose of the paper is to point out the importance of hotel industry as one ofthe most important elements of development in tourist economies. The paperaims at introducing the newest trends in modern hotel industry and offering areview of the recent trends of demand and the directions of hotel industrydevelopment. The importance of hotel industry on both micro and macro, i.e.global level is increasing. Besides a series of theoretical representations andconclusions, this paper brings some concrete data and examples frompractice in hotel management.

  14. Aarauerhof Hotel – Suiza

    Directory of Open Access Journals (Sweden)

    Dahinden, J.

    1975-05-01

    Full Text Available The hotel consists of basement, ground floor, first floor and other blocks of different heights, in which there is a total of 80 beds. So as to take advantage of the proximity to the railway station, in front of which the hotel is situated, the gastronomy section has been planned on the ground floor. On the first floor are the living rooms and conference rooms and the main one contains the fashion shops that extend over three floors. The first basement has a discotec; and in the second are situated the storage rooms and the installations of the building. The hotel is further completed by two storeys of subterranean parking space, situated below the square in front of the railway station.Está compuesto por sótanos, planta baja, planta primera y cuerpos elevados de distintas alturas, en los que se distribuyen un total de 80 camas. Para aprovechar la proximidad de la estación de ferrocarril, en cuya plaza se halla este hotel, se ha colocado la sección de gastronomía en la planta baja. En el primer nivel se encuentran las salas de estar y de reunión, y el principal aloja las tiendas de modas, que ocupan tres alturas. El primer sótano contiene una discoteca; y en el segundo se distribuyen los almacenes e instalaciones del edificio. El hotel se completa con dos plantas de aparcamiento subterráneo situadas bajo la plaza de la estación.

  15. Shangri-La Hotel: Arsitektur Ikonik

    OpenAIRE

    Widhianto, Muhammad Adib

    2014-01-01

    Along with the economic growth of Medan, the hotel occupancy rate in the city field also increased. Occupancy rate of hotels in Medan in 2010 increased by 51.19% to 53.81% in 2011. At this time of international hotels have invested and set up a hotel in Indonesia. Hotel - The hotel stands with typical and individual identity of any hotel is a marker of identity as well as a differentiator from other hotels. Shangri-La Hotels and Resorts, based in Hong Kong now owns and manages ...

  16. THE AVATARS OF HOTELS CLASSIFICATION SYSTEMS

    Directory of Open Access Journals (Sweden)

    Ana-Maria NICA

    2010-12-01

    Full Text Available As the needs and expectations of the clients evolved, stimulating the development of the hotel supply, the need for regulation of the activity domain became imperative, by adopting measures for protecting the rights and interests of final consumers or clients. To this end, the classification systems of accommodation structures are conceived and implemented, either compulsory or volunteer, officially statuated at national or regional level, consensually adopted at the level of hotel owners’ organizations or proposed by other entities, consecrated by unofficial recognition from the public. The realized research is an exploratory one, based on the collection of secondary sources.In Romania, from 1991, seven different sets of norms for star classification systems were adopted. Other example is Spain, where each of the 17 governments of the autonomous communities is entitled to adopt its own regulation. Confronted with the heterogeneity of classification systems in Europe, which affects consumers’ rights and interests for information, HOTREC, which is the confederation of hotel owners’ organizations in the European hospitality industry adopted, in 2009, a series of 21 principles regarding the establishment or revision of the national and regional hotel classification systems. In December 2009, in Prague, under the HOTREC patronage, organizations from seven countries (Germany, Austria, Hungary, Switzerland, Czech Republic, Sweden, and the Netherlands have announced the founding of the Hotelstars Union – a common system of hotel classification, which is already applied. It is expected that the number of the Hotelstars Union will increase. Nevertheless, there are voices against this attempt. What is the way Romania should choose?

  17. A framework for successful hotel developments

    Directory of Open Access Journals (Sweden)

    Chris E Cloete

    2013-04-01

    Various critical success factors for hotel development are identified in this article, and incorporated into a hotel property development framework, establishing a practical ‘road map’ for successful hotel developments. The validity of the proposed hotel property development framework has been assessed by intensive direct interviews with hotel development professionals.

  18. Hotel Eden Roc

    Directory of Open Access Journals (Sweden)

    Lapidus, Morris

    1958-03-01

    Full Text Available Las playas de Miami son uno de los centros de diversión más importantes de los Estados Unidos. A lo largo de ellas se multiplican los hoteles, rivalizando para ofrecer a sus clientes confort, comodidades y esparcimientos de todo género. Durante un año se trabajó en la construcción del hotel Edén Roc, uno de los más recientes. Se edificó en un solar de forma rectangular, cuyos lados menores están definidos por la Avenida Collins y el Océano. Si dividimos la parcela por una de sus diagonales, uno de los triángulos, el de base en la Avenida Collins, nos define aproximadamente el espacio ocupado por las construcciones en altura, y el otro, que tiene su base en el Atlántico, la zona de esparcimientos.

  19. HOTEL INFORMATION SHANGHAI

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    Le Royal Meridien Shanghai Le Royal Meridien Shanghai is located in the center of Shanghai and is one of the city's tallest landmarks at 66 stories high. The iconic Bund is a short walk down the Nanjinglu Pedestrian Walkway, which is just beside the hotel. All rooms and suites provide a 42" plasma TV, DVD/CD player, rain shower system, wireless and high-speed Internet access, and floor-to-ceiling glass windows.

  20. Fractional vortex Hilbert's Hotel

    CERN Document Server

    Gbur, Greg

    2015-01-01

    We demonstrate how the unusual mathematics of transfinite numbers, in particular a nearly perfect realization of Hilbert's famous hotel paradox, manifests in the propagation of light through fractional vortex plates. It is shown how a fractional vortex plate can be used, in principle, to create any number of "open rooms," i.e. topological charges, simultaneously. Fractional vortex plates are therefore demonstrated to create a singularity of topological charge, in which the vortex state is completely undefined and in fact arbitrary.

  1. How Customers Choose Hotels

    OpenAIRE

    Hera Oktadiana; Andhika Kurnia

    2011-01-01

    In the advancement of hospitality industry, thus it is important for hotel sales and marketing to understand the customer behavior in order to create effective marketing. Factors that influence customer behavior as individuality consist of personal and interpersonal factors. Personal factors include the needs, wants, motivation, perception, learning, personality, lifestyle, and self-concept. Meanwhile, interpersonal factors come from culture and sub-culture, group references, customers throug...

  2. Hotel Hilton, en Estambul

    Directory of Open Access Journals (Sweden)

    Arquitectos Skidmore – Owings – Merrill

    2017-06-01

    Full Text Available Una de las mayores atracciones de este hotel la constituye el magnífico panorama que se divisa desde la cúspide de la colina, sobre la cual se halla construido. A sus pies descansa la exótica ciudad y el Bósforo, que, tranquilo y sosegado, reproduce fielmente la silueta de la airosa mezquita y de los altos minaretes.

  3. CULTURE AND CREATIVITY IN THE HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Maria-Cristina IORGULESCU

    2015-11-01

    Full Text Available Academics’ have always had an interest in creativity, although the literature on this subject began to develop once the rate of progress in science, technology and other fields started to increase. Currently, it is generally considered that the countries with a less creative population will fail to be competitive at an international level. This principle can easily be applied in the business environment, where creativity is needed in order to innovate and to gain competitive advantage. The paper focuses on creativity in a specific economic sector: the hotel industry, aiming at highlighting the way this extremely needed ability is influenced by cultural values. As a result, the paper presents the influence of three of Hofstede’s socio-cultural values (individualism, power distance and long term orientation on employees’ creativity in the Romanian hotel industry.

  4. TRENDS IN CROATIAN HOTEL INDUSTRY

    OpenAIRE

    Jasmina GRZINIC

    2008-01-01

    Tourism and hotel business is becoming one of the leading industries of the world. Therefore, an increased attention needs to be paid to the study of trends in tourism because they determine the trends in hotel industry. The purpose of the paper is to point out the importance of hotel industry as one of the most important elements of development in tourist economies. The paper aims at introducing the newest trends in modern hotel industry and offering a review of the recent trends of demand a...

  5. Design guidelines for energy-efficient hotels in Nepal

    Directory of Open Access Journals (Sweden)

    Susanne Bodach

    2016-12-01

    Full Text Available It is predicted that the major increase in energy consumption and, thus, carbon emissions, will happen in the developing world. However, in most developing countries the knowledge about energy efficiency, particularly in the building sector, is quite low. Strategies developed for industrialised countries might not be suitable or must be adapted for the very different context of developing countries. This research aims to find energy-efficient and cost-effective building design options for the case of Nepal. Energy-efficient building design is a non-trivial issue involving a number of interdependent design criteria. Particularly, in composite climates, passive design strategies might conflict each other leading to an inefficient building design. This paper explores the energy conservation potential in hotel design for all bioclimatic zones of Nepal using building energy simulation with parametric analysis. Based on extensive field studies, reference models for typical hotel buildings ranging from small-scale resort hotels to large-scale multi-storey hotels were developed. These reference designs were optimised by varying design parameters such as window-to-wall ratio, glazing material, shading devices, glazing type and insulation levels. During the design optimisation, energy demand as well as cost effectiveness were evaluated. Finally, recommendations for energy-efficient and cost-effective hotel design solutions were suggested. In addition, the bioclimatic zoning for Nepal was consolidated leading to five elevation-based zones that can be used to introduce building energy regulations in the future.

  6. GREEN HOTEL SEBAGAI DAYA SAING SUATU DESTINASI

    OpenAIRE

    Sinangjoyo, Nikasius Jonet

    2015-01-01

    The goal of the research is describing the green hotel application program of the hotel industries in Yogyakarta, creation of competitiveness in tourism destination. Subject of the research is whole member of Indonesia Hotel & Restaurant Association, (PHRI) Yogyakarta, which classified as four and five star hotel, and have an environment document or green hotel certificate. This study is a descriptive qualitative research. The research shows that the green hotels standard application in Yogya...

  7. GREEN HOTEL SEBAGAI DAYA SAING SUATU DESTINASI

    OpenAIRE

    Sinangjoyo, Nikasius Jonet

    2015-01-01

    The goal of the research is describing the green hotel application program of the hotel industries in Yogyakarta, creation of competitiveness in tourism destination. Subject of the research is whole member of Indonesia Hotel & Restaurant Association, (PHRI) Yogyakarta, which classified as four and five star hotel, and have an environment document or green hotel certificate. This study is a descriptive qualitative research. The research shows that the green hotels standard application in Yogya...

  8. Service management in a selected hotel

    OpenAIRE

    MAŘÍKOVÁ, Veronika

    2016-01-01

    The main topic of this paper is the service management in a selected hotel The Savoy Hotel. It deals with suggestions how to improve management procedures in the hotel. In the theoretical part are defined and described hotel services, tourist industry, management, developmental trends in the hotel management area and so on. The practical part deals with the particular hotel Savoy. It analyses accessible data, elaboration financial analysis and questionnaire survey. The result is creating a pr...

  9. Management of Hotel Dining Information System

    OpenAIRE

    Liu, Fangyi

    2010-01-01

    Dining hotel management is more completed, more accurately, and effectively method for hotel and dining industries. It is an application based on modern hotel market. The information management system is already widely used in many fields at moment. Nowadays, with the dining hotel industries development, an advanced and scientific management system that could be more detailed and secure is needed. Hotel Dining Management system is extremely practical in the present hotel industry dining manag...

  10. [Socioeconomic and educational inequities as independent predictors for mortality in a developing country: A cohort study in San Francisco, Chile].

    Science.gov (United States)

    Koch, Elard; Romero, Tomás; Manríquez, Leopoldo; Paredes, Mario; Ortúzar, Esteban; Taylor, Alan; Román, Carolinne; Kirschbaum, Aída; Díaz, Carlos

    2007-11-01

    The socioeconomic position (SEP) and educational level of individuals have an inverse correlation with mortality in developed societies. To assess in a society undergoing a socioeconomic transition, the mortality risk associated to a low SEP (combination of education and income, scale 0-25 points, reference > 10 points) and low education (education years, reference > 8 years), adjusting for other known risk factors. In this prospective cohort study, a random sample of 920 subjects, living in San Francisco de Mostazal, Chile, aged more than 20 years (395 males) was examined for the first time in 1997-1999 and re-examined in 2005-2006. All had information about economic household income and level of education. A Cox regression model was used to evaluate the association between mortality and socioeconomic measures. The crude mortality hazard ratio (HR) was 3.34 (95% confidence interval (CI) 2.88-3.87) and 6.05 (95% CI 5.04-7.26) for low SEP and low educational level, respectively. After adjusting for age, gender, hypertension, diabetes, dyslipidemia, abdominal obesity, smoking, alcohol intake and family history of cardiovascular disease, the figures were 1.23 (95% CI 1.04-1.43) and 1.54 (95% CI 1.23-1.85) for low SEP and low educational level, respectively. In a society in socioeconomic transition, low SEP and especially low educational level are risk factors for mortality even after adjusting for known mortality risk factors.

  11. Lifestyle hotels: New paradigm of modern hotel industry

    Directory of Open Access Journals (Sweden)

    Kosar Ljiljana

    2014-01-01

    Full Text Available The practice of modern hotel industry introduced to professional community the term 'lifestyle' hotel. The paper deals with the essential meaning of this term. This raises the question of the difference between the lifestyle and boutique hotels which are in practice often identified. The paper aims to resolve the basic dilemma - whether lifestyle hotel can be treated as a special type of hotel, or all types of hotels under certain conditions can fit into a group called 'lifestyle'. Closer defining of the term 'lifestyle' is a starting point for further discussion. This paper makes an attempt to overcome the uncritical use of the term 'lifestyle' in tourism and hospitality practice. Providing a clearer definition is necessary to establish standards for the typology of lifestyle hotels. These standards are primarily based on the criteria of market segmentation. Among them, psychographic criteria occupy a special place. To make lifestyle hotel more than a promotional slogan, it is necessary to confirm its market position. This means identifying specific target groups differentiated according to the main features of the lifestyle.

  12. Hotell "St. Petersbourg" / Valdeko Vende

    Index Scriptorium Estoniae

    Vende Valdeko, 1920-

    2013-01-01

    Hotell Rataskaevu 7 hoones avati 1850. aastal. Kohe sai ta Tallinna teiseks esinduslikumaks võõrastemajaks. Hotelli ümberehitusest. Loetletud hotelli omanikud ja nimemuutused. Hotelli restoranist. Hotell oli Tallinna üks kallimaid. Tegemist on kõige pikemat aega pidevalt tegutsenud Tallinna hotelliga

  13. The Era of Budget Hotels

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    What began as an idea from an Internet posting is now set to sweep through China Asingle posting on the Internet gave birth to a large budget hotel brand.In 2001, the founder of ctrip.com, Ji Qi, noticed an online friend com-plaining that ctrip.com’s hotel reser-

  14. Kempinski Hotel Beijing Lufthansa Center

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    A shining star on the eastern part of Beijing Kempinski Hotel Beijing Lufthansa Center is located at the heart of the city, a fully integrated business complex with serviced apartments, top-class offices and showrooms. The hotel offers unrivaled conference, business and leisure facilities ideal for business travelers and leisure guests alike. Its impressive blend of grand Chinese cul-

  15. Hotell "St. Petersbourg" / Valdeko Vende

    Index Scriptorium Estoniae

    Vende Valdeko, 1920-

    2013-01-01

    Hotell Rataskaevu 7 hoones avati 1850. aastal. Kohe sai ta Tallinna teiseks esinduslikumaks võõrastemajaks. Hotelli ümberehitusest. Loetletud hotelli omanikud ja nimemuutused. Hotelli restoranist. Hotell oli Tallinna üks kallimaid. Tegemist on kõige pikemat aega pidevalt tegutsenud Tallinna hotelliga

  16. A Comparative Study and Assessment of Investments in the Hotel Industry in Iran and Turkey (1992-2011)

    OpenAIRE

    Hossein Ostadi; Mehran Bazarmaj Koliver

    2014-01-01

    Investment in the hotel industry, if not the largest, but is one of the most profitable activities in many countries is considered. Comparison of hotel industry with successful countries in the field of tourism and hotel shows a huge gap. In this study the method of GMM, Using time series data from 1992 to 2011 to investigate the factors influencing investment in the hotel sector and Iran and Turkey in the field are compared with each other. The results indicate that GDP and enter the number ...

  17. Constructing hotel brands: A multimodal analysis of luxury hotel homepages

    OpenAIRE

    Fei-Wen Cheng

    2016-01-01

    As e-marketing has become the dominant marketing mode in the hospitality industry, this study investigates how two luxury hotels represent and promote themselves through their major e-commerce platforms (i.e. hotel-owned websites). The verbal and visual texts of 51 website homepages owned by these two hotel chains are compiled and analyzed by drawing upon the corpus linguistic approach for verbal analysis and Kress and van Leeuwen’s (2006) visual grammar framework for image analysis. The find...

  18. 27 CFR 31.82 - Hotels.

    Science.gov (United States)

    2010-04-01

    ... 27 Alcohol, Tobacco Products and Firearms 1 2010-04-01 2010-04-01 false Hotels. 31.82 Section 31... Same Premises § 31.82 Hotels. The proprietor of a hotel who conducts the sale of liquors throughout the hotel premises is only required to register under this part for one place. For example, different...

  19. Energy efficiency opportunities in Hotels

    Directory of Open Access Journals (Sweden)

    Dina Said

    2017-03-01

    Full Text Available According to the statistics in Egypt (2013, the number of hotels is 1193, about 407 of them have contracted power greater than 500 kW.Air conditioning, lighting, water heating and refrigeration represent the main activities demanding electrical energy in hotel business.The energy consumption per night spend changes a lot, depending on various factors; facilities provided, category of hotel, occupancy , geographical situation, weather conditions, nationality of clients, design and control of the installations.Energy benchmarking is an internal management tool designed to provide ongoing, reliable and verifiable tracking on the hotels performance. The most useful performance indicator (or Energy Efficiency Benchmarking of hotels are: Lighting Power Density (LPD in W (for lighting/m2, and energy intensity (kWh/m2/ y.There are multiple benefits for improving energy in hotel business; reduces the hotel's operating cost, reduces climate change risks and promotes green tourism.Energy efficiency opportunities are low-cost measures and cost- effective investments.   There are many energy saving opportunities for lighting in hotel's guest rooms as well as the more obvious savings in lobbies and exterior lighting areas. Behavior campaigns can yield substantial energy savings, both through the guests and housekeeper behavior. Encouraging housekeepers to use natural light during room cleaning is a simple first step to implement energy saving program.This paper presents the energy efficiency guidelines and energy benchmarking for hotels. Also a case study showing how the energy efficiency program implemented is presented. 

  20. Project EXCEL: Sheraton Palace Hotel, Laundry Department. A Beginning Laundry Curriculum.

    Science.gov (United States)

    Career Resources Development Center, Inc., San Francisco, CA.

    Project EXCEL is a federally-funded workplace literacy program involving hotel enterprises in the San Francisco (California) Bay area. Its focus is on identification and instruction of literacy skills essential to job success for limited-English-proficient (LEP) workers. Training is intended to enable employees to understand written work orders,…

  1. Agency-Hired Hotel Housekeepers

    Science.gov (United States)

    Sanon, Marie-Anne V.

    2014-01-01

    Hotel housekeepers experience unique workplace hazards and characteristics that increase their risks for poor health outcomes. Today’s agency-hiring practices may further marginalize hotel housekeepers and negatively impact their health. Yet the impact of such hiring practices on the health of this vulnerable worker group remains unexplored. This article presents the debate regarding agency-hiring practices and how these practices may influence the health and well-being of hotel housekeepers. Implications for occupational health nurses are also discussed. PMID:24512722

  2. Building Hotel Revenues through Tourism

    Directory of Open Access Journals (Sweden)

    John D. Murtha, CHA

    2013-01-01

    Full Text Available When evaluating ways to maximize revenues, hotel executives should consider supporting the efforts of local destination marketing organizations. Helping to build and sustain travel to a city or region can benefit individual hotels, by combining resources and energy on marketing tactics that would otherwise be too ambitious or costly for a single property to pursue on its own. The market in Boston and adjacent Cambridge, Massachusetts offers an interesting case study for understanding the interaction of hotels and destination marketing organizations. The author includes action steps for hoteliers who would like to become more involved in such efforts.

  3. Hotel Employment in Kenya; Contingent Work or Professional Career?

    Directory of Open Access Journals (Sweden)

    K. Samson Kuria

    2012-07-01

    Full Text Available While hospitality is a great industry, it presents ample opportunities as well as many challenges. The most successful worker must have positive attitude and energy in addition being naturally friendly and service-oriented. In Kenya, tourism is a major industry and a key driver towards the Vision 2030. It has made major contributions toward the country's Gross Domestic Product (GDP, over the past few years and has thus contributed towards the economic development of the country. Large number of international travelers come to this country and embarks on adventure safaris, which helps in generating revenue for the country. Tourism has also helped in providing employment to a large number of people in Kenya. The hotel industry has also flourished because of this reason. A large number of hotels are regularly coming up over here to provide accommodation to the tourists visiting here for a holiday. Tourism generates revenues of nearly $500million per year. The purpose of this study was therefore to evaluate and assess employment as well as career growth in this industry. The study adopted descriptive survey research design. Simple random sampling method was used to pick respondents for this study. Subjects for this study included 493 non-management employees working on permanent basis in the selected hotels. This study therefore involved a total of 133 permanently employed staff working in these star-rated hotels. Data from the respondents were collected using both structured and unstructured questionnaires. Descriptive statistical tools such as means, standard deviations ratios, percentiles and correlations were used to present the study findings. The results indicated that majority of workers in hotel jobs in Kenya (51% had diploma certificate while 33% studied up to secondary level (Kenya Certificate of Secondary Education without any post secondary qualification. The study further established that, only 10% were degrees holders and only 5% had

  4. Kubija Hotell-Loodusspaa = Kubija Hotel-Nature Spa

    Index Scriptorium Estoniae

    2012-01-01

    Võrus Männiku tee 43A asuva Kubija Hotell-Loodusspaa sisekujundusest. Sisearhitektid Tiiu Truus ja Birgit Jaanus (Stuudio Truus). Arhitektid Indrek Tiigi ja Helle-Triin Hansumäe. Loetletud Stuudio Truus tehtud töid

  5. Constructing hotel brands: A multimodal analysis of luxury hotel homepages

    Directory of Open Access Journals (Sweden)

    Fei-Wen Cheng

    2016-04-01

    Full Text Available As e-marketing has become the dominant marketing mode in the hospitality industry, this study investigates how two luxury hotels represent and promote themselves through their major e-commerce platforms (i.e. hotel-owned websites. The verbal and visual texts of 51 website homepages owned by these two hotel chains are compiled and analyzed by drawing upon the corpus linguistic approach for verbal analysis and Kress and van Leeuwen’s (2006 visual grammar framework for image analysis. The findings indicate that despite some similarities in their web-mediated communication strategies, each hotel firm has discursive strategies that reveal diverging attitudes in their choices of various semiotic resources to construct their own brand identities. This study contributes to the academic literature on web-mediated tourism discourse by showing how a multimodal analysis can add insights to brand formulation.

  6. Kubija Hotell-Loodusspaa = Kubija Hotel-Nature Spa

    Index Scriptorium Estoniae

    2012-01-01

    Võrus Männiku tee 43A asuva Kubija Hotell-Loodusspaa sisekujundusest. Sisearhitektid Tiiu Truus ja Birgit Jaanus (Stuudio Truus). Arhitektid Indrek Tiigi ja Helle-Triin Hansumäe. Loetletud Stuudio Truus tehtud töid

  7. Hotel to Phase out Disposable Articles

    Institute of Scientific and Technical Information of China (English)

    2002-01-01

    Several hotels in Changsha, Shanghai and Kunming have recently staged a Green Hotel campaign: hotels will not offer disposable toothbrushes, toothpaste, slippers, combs or bottled shampoo and body lotion to their guests unless requested. Meanwhile a Green Hotel Standard has been issued, proscribing "disposable articles, such as toothbrushes, soap, combs and slippers," and stipulating that "textiles, such as bathrobes, towels and pillowslips, in hotel rooms are to be changed strictly at the request of guests,

  8. Empowerment: Hotel employees’ perspective

    Directory of Open Access Journals (Sweden)

    Kartinah Ayupp

    2010-12-01

    Full Text Available An empowered worker is a knowledgeable worker. Thus, the aims of this study were to examine how empowerment is perceived by the front-line hotel employees and secondly, to identify the factors affecting empowerment within the industry. Factors such as communication, coaching, participation, training and reward were examined for any significant relationship with empowerment, along with whether the employee’s socio-demographic characteristics affected their perceptions of empowerment. The findings indicated that except for gender, socio-demographic factors were not a strong influence on the diffusion of empowerment among employees. In order to ensure that the employees feel empowered, factors such as communication, coaching, participation, training and reward should be given due attention by the management.  Based on the findings, implications for companies are discussed and further research is suggested.

  9. Deadly Hotel Blaze

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Firefighters comb a destroyed hotel in Yiwu City, Zhejiang Province, looking for the cause of a fire that killed 11 people on February 15. An initial investigation showed the blaze was caused by the ignition of aging power lines. Yiwu in east China is the country’s largest trade hub of consumer commodities. It has more than 1,400 accessories enterprises and nearly 90,000 employees, with major product categories in necklaces, earrings, rings, brooches and ties. According to the Ministry of Public Security, 10,360 fires were reported across China during the Lunar New Year holiday (February 6-12), which claimed 59 lives and incurred economic losses of 23.8 million yuan ($3.3 million). Firefighters involved in rescue efforts saved 7,741 people, the ministry said.

  10. How Customers Choose Hotels

    Directory of Open Access Journals (Sweden)

    Hera Oktadiana

    2011-05-01

    Full Text Available In the advancement of hospitality industry, thus it is important for hotel sales and marketing to understand the customer behavior in order to create effective marketing. Factors that influence customer behavior as individuality consist of personal and interpersonal factors. Personal factors include the needs, wants, motivation, perception, learning, personality, lifestyle, and self-concept. Meanwhile, interpersonal factors come from culture and sub-culture, group references, customers through stages before deciding to purchase. Begin with the awareness about the needs, customers then find information about the product or service that could be used to solve the problems. After having the information, customers select the best product and service before deciding to purchase. After purchasing, the last stage is evaluation of product and service, whether it is satisfying or not.

  11. HOTEL MAINTENANCE MANAGEMENT : Strategic practices in hotel operation

    OpenAIRE

    Aryee, Susan

    2011-01-01

    Purpose The purpose is to identify responsibility of owners and operators for maintenance of assets, fixtures and fittings, to identify maintenance management strategies adopted for the efficient operation of hotels and to find out difficulties faced by operators in implementing these strategies. Methodology Four interviews provided supplementary data for the main data collection phase involving administration of 64 questionnaires to hotel operators and maintenance managers. Findings The hote...

  12. ORGANIZATION OF BUSINESS IN HOTEL HOUSEKEEPING

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2015-01-01

    Full Text Available Hotel housekeeping department is represented in every organizational structure of the hotel, and its size and structure depends on the type and size of the hotel, basic offer and contents, category of the hotel, the level of usage and the duration of the hotel business. The primary role of hotel housekeeping is cleaning and maintenance of hotel units and rooms, and the selection of the head hotel housekeeper, who will successfully lead the housekeeping department is extremely important for a successful business, recognition and reputation of the hotel. In addition to higher or university education and language skills, the head housekeeper must have the management skills related to planning, organizing, leading and controlling, as well as general and professional knowledge of psychology of work and hygiene. The head hotel housekeeper, as a hotel manager, organizes, directs and controls the work of hotel housekeeping. It is responsible for the accuracy of the occupancy rate report, preparation of rooms and other hotel units, to achieve the highest level of quality of hotel services, training of employees, for the application of standards and for continuous application of business policy of the hotel

  13. Analysis of customer satisfaction in the hotel of Sheraton Prague Charles Square Hotel

    OpenAIRE

    Szabó, Tomáš

    2010-01-01

    This bachelor thesis deals with the issues of customer satisfaction in the particular Prague hotel. It attempts to describe the overall customer satisfaction and its development throughout the existence of the hotel. In addition, it analyses its impact on loyalty to the brand of the hotel brand and the willingness of customers to recommend the hotel to their friends. It stresses the impact of the benefit of hotel loyalty program to brand loyalty of the hotel. This thesis seeks to answer the p...

  14. Hotel business in Porto Alegre

    National Research Council Canada - National Science Library

    Carla Schlieper Castilho; Naira de Oliveira Peroni

    2007-01-01

    This article intends to discuss the beginnings and evolution of hotel business in Porto Alegre City, relating the upsurge of these facilities with its historic context and locating them in time and space...

  15. Hotel business in Porto Alegre

    National Research Council Canada - National Science Library

    Carla Schlieper Castilho; Naira de Oliveira Peroni

    2008-01-01

      This article intends to discuss the beginnings and evolution of hotel business in Porto Alegre City, relating the upsurge of these facilities with its historic context and locating them in time and space...

  16. Analisa Investasi Hotel Pesonna Makassar

    Directory of Open Access Journals (Sweden)

    Rina Nufaili

    2014-09-01

    Full Text Available Kota Makasar sebagai pusat kota perdagangan di Sulawesi Selatan yang memiliki tingkat kunjungan yang relatif tinggi, terlihat dari tingkat kesibukan Bandar Udara Hasanuddin, menjadikan keberadaan hotel menjadi penting dalam perkembangan kota Makassar. Karena hotel ini dibangun secara keseluruhan, maka biaya yang dibutuhkan cukup besar untuk menyelesaikannya.Tugas Akhir ini bertujuan melakukan analisa kelayakan dengan meninjau aspek finansial. Adapun fokus evaluasi aspek finansial tersebut untuk memperoleh gambaran apakah Hotel Pesonna Makasar layak atau tidak.Metodologi yang dipergunakan dalam penyelesaian tugas akhir ini adalah pengumpulan data, pengolahan data, analisa pendapatan, aliran kas serta meninjau aspek finansial dengan metode Net Present Value (NPV, Internal of Return (IRR, Payback Period, serta melakukan analisa sensitivitas terhadap variable tingkat jumlah pengunjung, biaya investasi, tarif sewa kamar dan tahun mulainnya pengembalian pinjaman. Dari hasil analisa diketahui bahwa investasi total Hotel Pesonna sebesar Rp 94.156.073.314 dengan NPV selama masa investasi sebesar Rp 53.864.276.827, analisa Internal Rate of Return (IRR Hotel Pesonna sebesar 24,7%, lebih besar dari arus pengembalian yang diinginkan sebesar 12%, maka hotel ini dikatakan layak dari segi finansial. Dari hasil analisa Payback Period (PP = 7,84 tahun, lebih kecil dari masa investasi yang ditentukan, maka dari segi finansial hotel Pesonna dikatakan layak. Sedangkan untuk hasil analisa sensitifitas antara variabel tingkat jumlah pengunjung, biaya investasi, tarif sewa kamar terhadap NPV diketahui bahwa Hotel Pesonna layak jika penurunan tingkat hunian kurang dari 20%,kenaikan biaya investasi kurang dari 40%, penurunan tarif sewa kamar tidak lebih dari 20%. Dari analisa sensitifitas terhadap lama pembayaran pinjaman di dapat bahwa semakin lama pembayaran pinjaman maka nilai NPV semakin tinggi.

  17. Hotel business in Porto Alegre

    Directory of Open Access Journals (Sweden)

    Carla Schlieper Castilho

    2007-11-01

    Full Text Available This article intends to discuss the beginnings and evolution of hotel business in Porto Alegre City, relating the upsurge of these facilities with its historic context and locating them in time and space. This study identifies, classifies and discusses several types of lodging facilities settled between 1732 and 1940 and describes the particular characteristics of each one. This article also discusses the importance of selected hotels that became markers of the social and political history of the city.

  18. Towards Universal Design Hotels in Denmark.

    Science.gov (United States)

    Grangaard, Sidse

    2016-01-01

    Based on the research project 'Accessible Hotel Rooms' that studies the balance between the experience of supply and demand regarding accessibility features in Danish hotel rooms, this paper demonstrates factors having an influence on Universal Design hotels in Denmark. The research project was financed by the Danish Transport and Construction Agency. Different notions in the hotel sector of the current supply and demand for Universal Design hotel rooms are identified, as well as future demand. Despite supplying accessible rooms, some hotels do not advertise their accessibility features on their website. There exists an attitude in the hotel sector that functions as a barrier for Universal Design: if there are enough guests, for example business travellers, then why market the hotel on Universal Design? The paper points out the coherence between the understanding of the users and the view of demand. Another important factor is Corporate Social Responsibility, which can be regarded as a strategy or platform towards Universal Design hotels.

  19. HOTEL FRANCHISING IN RUSSIA IN THE LIGHT OF THE DOMESTIC TOURISM DEVELOPMENT

    Directory of Open Access Journals (Sweden)

    M. S. Shakhova

    2016-01-01

    Full Text Available This article discusses future prospects of franchising development of hotel chains in Russia. The relevance is due to the strong growth of domestic tourism in recent years. So, it becomes necessary to increase the number of hotels and rise the quality of tourist services.Goal/objectives. The purpose of this article is to identify the advantages of franchising for the development of hotel chains. To achieve this goal, the author has posed and solved the following tasks: analyze the current situation on the hotel market of Russia, tendencies of its development, uncovered potential hotel franchise for the successful development of domestic tourism in Russia.Methodology. The theoretical basis of this article leans on the work of Russian researchers, in the hotel industry, analyst reports made by consulting companies. Also the author takes into account experience of real participants of this business. As a methodological basis of this article, the author used: analysis, synthesis, analogy, comparison, induction and deduction.Results. Franchising is one of the most eff ective ways of of hotel business development today, which, unfortunately, has not yet received wide distribution in Russia.Conclusions/significance. The development of domestic tourism in every country requires a stable growth in the amount of hotels and an improvement of tourism services quality.Current world practice proves that hotel franchising could help to reach this target. In spite of novelty of franchising in Russian industry, this tool has already successfully used in major international hotel chains in several Russian regions. And today Russian hotel chains more and more approve the benefits of franchising development. However, the its development is slow due to the unfavorable business climate in Russia.

  20. Hotel Don Pepe. Marbella

    Directory of Open Access Journals (Sweden)

    Población, Eleuterio

    1965-07-01

    Full Text Available This splendid building, located at «Las Merinas», is a new source of interest in the beautiful Costa del Sol. It has been made with the most modern materials and techniques. It has an outstanding view over the sea and it has seven standardized floor levels occupied by single rooms, whilst other parts of the building are taken up with small apartments. The recreation zone includes a bar, swimming pools for children and adults, and a cabaret. The ground floor has a main entrance hall, reception offices, shopping corridor, great hall, tea room, and bar. The second floor has a breakfast room, connecting two banqueting halls, hairdresser's, sauna baths, gymnasium, administrative offices, and the manager's flat. The services zone comprises the kitchen, a dining room for various members of the senior staff, post office, laundry, and other standard facilities. The celler serves as a general store and also as wine storage. This hotel has a most impressive functional aspect, and sets a new standard of comfort and luxury for the benefit of tourists who visit this fashionable and picturesque part of the Mediterranean coast.Este espléndido edificio, situado en la finca «Las Merinas», es un atractivo más de la bellísima Costa del Sol malagueña. Se ha instalado de acuerdo con los más modernos materiales y técnicas, disfrutando de bellas vistas hacia el mar, y dispone de: un bloque con siete plantas-tipo de habitaciones, otro de apartamentos auxiliares de pequeña altura, y la zona de recreo, con bar, piscinas para niños, nadadores y saltos, y sala de fiestas. La planta baja aloja: el acceso principal, recepción, conserjería, galería comercial, gran hall, salón de té, bar, etc. La entreplanta comprende: el comedor de desayunos, en conexión con dos comedores para banquetes; peluquerías, sauna, gimnasio, administración y vivienda del director, aparte de la zona de servicios, con cocina, comedores varios de jefes, personal, correos, lavander

  1. Meeting Competence Needs in the Hotel and Catering Industry Now and in the Future. Research Report 1992.

    Science.gov (United States)

    Walker, Anne, Ed.; Hayter, Roy, Ed.

    The hotel and catering industry in the United Kingdom is estimated to have employed 2,392,000 people in 1990--about 9 percent of the total work force in employment in the country. These figures came from a major study into the skills needs of the hotel and catering industry in relation to the current provision of vocational education. Data are…

  2. Meeting Competence Needs in the Hotel and Catering Industry Now and in the Future. Research Report 1992.

    Science.gov (United States)

    Walker, Anne, Ed.; Hayter, Roy, Ed.

    The hotel and catering industry in the United Kingdom is estimated to have employed 2,392,000 people in 1990--about 9 percent of the total work force in employment in the country. These figures came from a major study into the skills needs of the hotel and catering industry in relation to the current provision of vocational education. Data are…

  3. Surgery for Conditions of Infectious Etiology in Resource-Limited Countries Affected by Crisis: The Médecins Sans Frontières Operations Centre Brussels Experience

    Science.gov (United States)

    Sharma, Davina; Hayman, Kate; Dominguez, Lynette; Trelles, Miguel; Saqeb, Sanaulhaq; Kasonga, Cheride; Hangi, Theophile Kubuya; Mupenda, Jerome; Naseer, Aamer; Wong, Evan; Kushner, Adam L.

    2015-01-01

    Abstract Background: Surgery for infection represents a substantial, although undefined, disease burden in low- and middle-income countries (LMICs). Médecins Sans Frontières–Operations Centre Brussels (MSF-OCB) provides surgical care in LMICs and collects data useful for describing operative epidemiology of surgical need otherwise unmet by national health services. This study aimed to describe the experience of MSF-OCB operations for infections in LMICs. By doing so, the results might aid effective resource allocation and preparation of future humanitarian staff. Methods: Procedures performed in operating rooms at facilities run by MSF-OCB from July 2008 through June 2014 were reviewed. Projects providing specialty care only were excluded. Procedures for infection were described and related to demographics and reason for humanitarian response. Results: A total of 96,239 operations were performed at 27 MSF-OCB sites in 15 countries between 2008 and 2014. Of the 61,177 general operations, 7,762 (13%) were for infections. Operations for skin and soft tissue infections were the most common (64%), followed by intra-abdominal (26%), orthopedic (6%), and tropical infections (3%). The proportion of operations for skin and soft tissue infections was highest during natural disaster missions (p<0.001), intra-abdominal infections during hospital support missions (p<0.001) and orthopedic infections during conflict missions (p<0.001). Conclusion: Surgical infections are common causes for operation in LMICs, particularly during crisis. This study found that infections require greater than expected surgical input given frequent need for serial operations to overcome contextual challenges and those associated with limited resources in other areas (e.g., ward care). Furthermore, these results demonstrate that the pattern of operations for infections is related to nature of the crisis. Incorporating training into humanitarian preparation (e.g., surgical sepsis care, ultrasound

  4. New Challenges for an ‘Old’ Hotel

    Institute of Scientific and Technical Information of China (English)

    2010-01-01

    In Beijing’ s hotel market, there are now about 60 five-star hotels, many of which have been established in recent years, intensifying competition in the market. Opened in 1992, Kempinski Hotel Beijing Lufthansa Center is among the earliest five-star hotels in Beijing operated by foreign hotel management groups. Recently, the hotel welcomed a new general manager.

  5. Destination Characteristics that Drive Hotel Performance

    DEFF Research Database (Denmark)

    Assaf, A. George; Josiassen, Alexander; Woo, Linda

    2017-01-01

    The increased market saturation and competition in both domestic and international tourism destinations have renewed interest among hotel operators in identifying the key drivers of hotel performance. This paper presents a comprehensive analysis of the determinants of hotel performance...... and their relative importance across multiple tourist destinations. We employ a two-step estimation method to identify key determinants of hotel performance, using a rich sample of international hotels. Our empirical analyses show that the main drivers of hotel performance are the quality of the educational system......, government support, disposable income, and number of international arrivals within a tourism destination. Results indicate that the most important barriers to hotel performance are the competition among accommodation providers, tax rate and fuel price. We argue for the need for hotel providers to develop...

  6. Towards Universal Design Hotels in Denmark

    DEFF Research Database (Denmark)

    Grangaard, Sidse

    2016-01-01

    Based on the research project ‘Accessible Hotel Rooms’ that studies the balance between the experience of supply and demand regarding accessibility features in Danish hotel rooms, this paper demonstrates factors having an influence on Universal Design hotels in Denmark. The research project...... was financed by the Danish Transport and Construction Agency. Different notions in the hotel sector of the current supply and demand for Universal Design hotel rooms are identified, as well as future demand. Despite supplying accessible rooms, some hotels do not advertise their accessibility features...... on their website. There exists an attitude in the hotel sector that functions as a barrier for Universal Design: if there are enough guests, for example business travellers, then why market the hotel on Universal Design? The paper points out the coherence between the understanding of the users and the view...

  7. The Modern Marketing Communications of Hotel Enterprises

    National Research Council Canada - National Science Library

    Vlashchenko Nataliia M

    2017-01-01

    The article is aimed at studying the features of marketing communications in the hotel industry and developing scientific-practical recommendations to activate their use at the level of domestic hotel enterprises...

  8. Barons Hotels - uus hotellikett, uued hotellid

    Index Scriptorium Estoniae

    2007-01-01

    Eelmisel aastal moodustatud hotellikett Barons Hotels OÜ opereerib Tallinnas kolme hotelli, need on eksklusiivne butiikhotell Barons, moodne äri-, konverentsi- ja puhkereisijate hotell Euroopa ja mugav kahetärnihotell Braavo!

  9. Barons Hotels - uus hotellikett, uued hotellid

    Index Scriptorium Estoniae

    2007-01-01

    Eelmisel aastal moodustatud hotellikett Barons Hotels OÜ opereerib Tallinnas kolme hotelli, need on eksklusiivne butiikhotell Barons, moodne äri-, konverentsi- ja puhkereisijate hotell Euroopa ja mugav kahetärnihotell Braavo!

  10. Towards Universal Design Hotels in Denmark

    DEFF Research Database (Denmark)

    Grangaard, Sidse

    2016-01-01

    Based on the research project ‘Accessible Hotel Rooms’ that studies the balance between the experience of supply and demand regarding accessibility features in Danish hotel rooms, this paper demonstrates factors having an influence on universal design hotels in Denmark. The research project...... was financed by the Danish Transport and Construction Agency. Different notions in the hotel sector of the current supply and demand for universal design hotel rooms are identified, as well as future demand. Despite supplying accessible rooms, some hotels do not advertise their accessibility features...... on their website. There exists an attitude in the hotel sector that functions as a barrier for universal design: if there are enough guests, for example business travelers, then why market the hotel on universal design? The paper points out the coherence between the understanding of the users and the view...

  11. San Marino-China Friendship Association 20 Years Old

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    <正>San Marino, with a population of less than 30,000, is one of the smallest countries in Europe. In such a small country the San Marino-China Friendship Association (SMCFA) was set up and has exerted

  12. Energy improvements in the hotel industry

    OpenAIRE

    Cingoski, Vlatko; Biljana PETREVSKA; Trajkov, Nikola; Golubovski, Roman; Gelev, Saso

    2015-01-01

    The study explores determinants of energy consumption and efficiency in the hotel industry. It was conducted in Macedonia among managers of three, four and five-star hotels and identified the influencing factors of managing environmental protection practices. Results show that hotel category matters when addressing environmental policy issues. The evidence indicates that hotels support the European environmental impact assessment regulation, but there is a lack of interest due to restricted f...

  13. Women in the Hotel Industry: What’s missing from this Picture?

    OpenAIRE

    Mousa Masadeh

    2013-01-01

    The hotel and tourism industry remains male-dominated, particularly in the upper echelons of management. While this situation is changing worldwide, it remains more entrenched in Middle Eastern countries like Jordan. This article reviews the literature on women in the hotel and tourism industries in order to contextualize the situation in Jordan, where a significant and growing government-supported tourism sector makes issues of gender and industry practice especially timely. While not explic...

  14. Customer Satisfaction in Hospitality Industry: Middle East Tourists at 3star Hotels in Malaysia

    OpenAIRE

    Amirreza Forozia; Mohammad Sadeghi Zadeh; Mahnaz Hemmati Noedoust Gilani

    2013-01-01

    Today, Malaysia is the destination of millions of tourists from Middle East countries.3star hotels are the common choice of these travellers due to appropriate service quality and reasonable charges. The purpose of this study is to test the relationship of perceived value, service quality and customer expectation with customer satisfaction. This study uses questionnaire method to collect data from the respondents. The respondents were the Middle East tourists who stayed in 3star hotels at Kua...

  15. Entertainment & Arts’ effect on Hotel & Restaurant Industries : An Empirical Study of Sweden

    OpenAIRE

    Jalali, Nasim

    2013-01-01

      The purpose of this study is to examine the relationship between the presence of the Arts (the arts, and museums) and Entertainment (Sports) industries and the core of the hospitality industry, being hotels and restaurants, in Sweden. More specifically, it deals with how the development of sport, the arts and museum industries is related to the development of Hotel and Restaurant industries in the country. This has been tested by multiple regression models and results do not reject the firs...

  16. In Hotels, Health and Spas Equals Wealth

    Directory of Open Access Journals (Sweden)

    Andrea Foster

    2015-02-01

    Full Text Available Business is back for hotels across the United States with occupancy levels surpassing long-run averages and hotels raising room rates more aggressively. The hotel industry has finally climbed out of the recovery period following the Great Recession as people are traveling more than ever before, and at higher prices.

  17. In Hotels, Health and Spas Equals Wealth

    OpenAIRE

    Andrea Foster; Jenna Finkelstein

    2015-01-01

    Business is back for hotels across the United States with occupancy levels surpassing long-run averages and hotels raising room rates more aggressively. The hotel industry has finally climbed out of the recovery period following the Great Recession as people are traveling more than ever before, and at higher prices.

  18. Born to Bein the Hotel Business

    Institute of Scientific and Technical Information of China (English)

    2009-01-01

    In the 1970s, a 12-year-old British boy visited a local hotel with his family for the first time. He found the back entrance of the hotel and explored the employee-only areas. He was fascinated by the completely different world from the glamorous front part of the hotel.

  19. Hotel Nikko Tianjin General Manager Interview

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Before the grand opening of Hotel Nikko Tianjin on April 11,Beijing Review conducted an interview with Mr.Hiroshi O’ishi,General Manager of the new hotel,in order to share the operational and management expertise of Nikko Hotels International with our readers.

  20. Gloria Hotels & Resorts Hosts Appreciation Dinner

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    The Gloria Hotels & Resorts 2011 Road Show kicked off on September 1 at the Celebrity International Grand Hotel Beijing with a "Xiexie Evening." The cele bration was held to thank media, corporate clients,travel agents and partners for their support of Gloria Hotels & Resorts in China and abroad.During the evening,

  1. MARKETING IN HOTEL CORPORATION AND SPORT MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Miodrag Koprivica

    2009-11-01

    Full Text Available Sportsmen are customers of hotel services, therofore sports managers must have about their organization and work. In the hotel business there are at least three involved parties, and each one of them has one or more main goals. Main goal of the hotel owners is to make profit, hotel employees is to earn their salaries and the hotel guests main goal is to get the satisfac- tion through the services that hotel offers. Main assignment of the hotel management is to create business strategy which would lead to satisfaction of all three involved parties. Favoring one of the involved party’s needs that leads to other parties disadvanta- ge is not a formula of successful management. Mission and vision of the hotel business are determined by the hotel owners them- selves. The goal of the hotel management is to “translate” the general business philo- sophy into goals, plans and measures in order to achieve the before mentioned philo- sophy. Determining of the (really achievable vision, “dream of success” if you will, is the foundation of the total and successful business politics in the hotelier business. The goal of this work is to answer the questions of the usefulness of the hotels marketing mix, diverse commercial tools and the resource size which hotels use for mar- keting. All in the function of general alignment of the universal business politics and concrete plans and functions.

  2. From the american apartment hotel to nowadays

    OpenAIRE

    Puigjaner Barberà, Anna

    2012-01-01

    There was a time in the United States when hotels served as ad hoc homes, providing full time housing as well as hotel services. At that moment, hotel life blurred the difference between tourist architecture and housing architecture. Nowadays those dwelling typologies can become a reference to ensure social benefit on new touristic areas or existing ones. Peer Reviewed

  3. Tourism and hotel revenues before and after passage of smoke-free restaurant ordinances.

    Science.gov (United States)

    Glantz, S A; Charlesworth, A

    1999-05-26

    Claims that ordinances requiring smoke-free restaurants will adversely affect tourism have been used to argue against passing such ordinances. Data exist regarding the validity of these claims. To determine the changes in hotel revenues and international tourism after passage of smoke-free restaurant ordinances in locales where the effect has been debated. Comparison of hotel revenues and tourism rates before and after passage of 100% smoke-free restaurant ordinances and comparison with US hotel revenue overall. Three states (California, Utah, and Vermont) and 6 cities (Boulder, Colo; Flagstaff, Ariz; Los Angeles, Calif; Mesa, Ariz; New York, NY; and San Francisco, Calif) in which the effect on tourism of smoke-free restaurant ordinances had been debated. Hotel room revenues and hotel revenues as a fraction of total retail sales compared with preordinance revenues and overall US revenues. In constant 1997 dollars, passage of the smoke-free restaurant ordinance was associated with a statistically significant increase in the rate of change of hotel revenues in 4 localities, no significant change in 4 localities, and a significant slowing in the rate of increase (but not a decrease) in 1 locality. There was no significant change in the rate of change of hotel revenues as a fraction of total retail sales (P=.16) or total US hotel revenues associated with the ordinances when pooled across all localities (P = .93). International tourism was either unaffected or increased following implementation of the smoke-free ordinances. Smoke-free ordinances do not appear to adversely affect, and may increase, tourist business.

  4. Hotell Radisson SAS = Radisson SAS Hotel / Inga Raukas

    Index Scriptorium Estoniae

    Raukas, Inga, 1967-

    2001-01-01

    Projekteerija Arhitektuuribüroo Künnapu & Padrik. Arhitektid Vilen Künnapu, Ain Padrik, Eero Palm, Tarmo Maiste. Sisekujundajad Christian Lundwall, Jan Öberg. Konstruktsioonid: Teuvo Meriläinen, Jyrki Rautamäki. Projekt ja hotell valmis 2000. 12 ill.: korruste plaanid, sise- ja välisvaated

  5. Hotell Radisson SAS = Radisson SAS Hotel / Inga Raukas

    Index Scriptorium Estoniae

    Raukas, Inga, 1967-

    2001-01-01

    Projekteerija Arhitektuuribüroo Künnapu & Padrik. Arhitektid Vilen Künnapu, Ain Padrik, Eero Palm, Tarmo Maiste. Sisekujundajad Christian Lundwall, Jan Öberg. Konstruktsioonid: Teuvo Meriläinen, Jyrki Rautamäki. Projekt ja hotell valmis 2000. 12 ill.: korruste plaanid, sise- ja välisvaated

  6. An Electronic Intelligent Hotel Management System for International Marketplace

    Directory of Open Access Journals (Sweden)

    Md. Noor-A-Rahim, Md. Saiful Islam, Md. Masud Rana, Md. Kamal Hosain, Md. Nashid Anjum

    2011-03-01

    Full Text Available To compete with the international market place, it is crucial for hotel industry to be able to continually improve its services for tourism. In order to construct an electronic marketplace (e-market, it is an inherent requirement to build a correct architecture with a proper approach of an intelligent systems embedded on it. This paper introduces a web based intelligent that helps in maintaining a hotel by reducing the immediate involvement of manpower. The hotel reception policy, room facilities and intelligent personalization promotion are the main focuses of this paper. An intelligent search for existing boarders as well as room availability is incorporated in the system. For each of the facilities, a flow chart has been developed which confirms the techniques and relevant devices used in the system. By studying several scenarios, the paper outlines a number of techniques for realization of the intelligent hotel management system. Special attention is paid to the security and also prevention of power and water wastages. In this power saving scenery, an image processing approach is taken to detect the presence of any people and the darkness in a particular room. Moreover, this proposed automated computerized scheme also takes an account of the cost advantage. Considering the scarcity of manpower in several countries, the objective of this paper is to initiate the discussion and research for making the proposed systems more commercialized.

  7. Room-Maid in Hotel

    Science.gov (United States)

    Hotel and Catering Industry Training Board, Wembley (England).

    This syllabus is intended for the use of training personnel in drawing up training programs for room-maids in hotels. Its main objective is to produce fully trained maids, thereby maintaining and raising standards. The syllabus is divided into three sections: Introducing to Housekeeping, Basic Tasks Performed by the Majority of Housekeeping…

  8. Analisa Nilai Pasar Hotel Inna Simpang

    Directory of Open Access Journals (Sweden)

    Surios Ramisda

    2012-09-01

    Full Text Available Hotel Inna Simpang adalah salah satu hotel milik PT Hotel Indonesia Natour yang dipertimbangkan sebagai salah satu aset yang digunakan sebagai jaminan untuk memperoleh dana untuk merenovasi hotel-hotel PT Hotel Indonesia Natour di Bali. Untuk menjadi jaminan, maka diperlukan suatu nilai pasar Hotel Inna Simpang. Tugas akhir ini bertujuan untuk mengetahui nilai pasar Hotel Inna Simpang. Metode yang digunakan adalah pendekatan pendapatan dan pendekatan biaya Digunakan pendekatan biaya karena Hotel Inna Simpang adalah suatu properti yang memiliki nilai tanah dan nilai banguna,sedangkan digunakanya pendekatan pendapatan adalah karena hotel Inna Simpang adalah sebuah properti yang menghasilkan pendapatan. Dari hasil analisa perhitungan nilai pasar, Hotel Inna Simpang memiliki nilai sebesar Rp122.073.131.789 (Seratus dua puluh dua milyar tujuh puluh tiga juta seratus tiga puluh saturibu tjuh ratus delapan puluh sembilan rupiah ,dimana hasil analisa nilai pasar dengan metode pendekatan biaya adalah Rp 177.550.907.600 (Seratus tujuh puluh tujuh milyar lima ratus lima puluh juta Sembilan ratus tujuh ribu enam ratus rupiah ,nilai pasar dari pendekatan pendapatan dengan metode kapitalisasi pendapatan Rp 36.326.880.631,- (Tiga puluh enam milyar tiga ratus dua puluh enam delapan ratus delapan puluh ribu enam ratus tiga puluh satu rupiah,sedangkan nilai pasar dengan metode discounted cashflow Rp 43.073.131.789  (Empat puluh tiga milyar tujuh puluh tiga juta seratus tiga puluh satu ribu tujuh ratus delapan puluh sembilan rupiah.

  9. DNA of Boutique Hotels%精品酒店建筑的DNA

    Institute of Scientific and Technical Information of China (English)

    章宇贲; 张维

    2011-01-01

    Originated from western countries from the 1980s, boutique hotel, as a specialized type in hotel industry, has been a leading fashion of contemporary luxury hotels. Through reviewing the origin and the development process of boutique hotels, this article analyzes the characteristics of such properties and sub-categorizes boutique hotels with regard to hotel management and marketing, and ends up with a brief summary of new global trends of boutique hotels.%精品酒店是20世纪80年代从西方国家发展起来的一种专业酒店类型,现已成为当代高档酒店的时尚先锋.回顾了精品酒店的起源和发展,分析了精品酒店的特征并从酒店管理和市场营销的角度对其进行类型细分,最后总结了全球精品酒店的发展趋势.

  10. MACROECONOMIC ENVIRONMENT AND GREENFIELD FOREIGN DIRECT INVESTMENT OF HOTEL BRANDS

    Directory of Open Access Journals (Sweden)

    Jože Perić

    2016-12-01

    Full Text Available The powerful attraction of foreign direct investment (FDI is particularly important for further development of tourism. The strategically focused attraction of FDI in tourism has a much higher significance because of the multiple effects in relation to other segments of the economy. In this context, it is necessary to highlight the investment engagement and the presence of globally branded luxury hotels. The purpose of the study is to assess the macroeconomic environment, the effects of greenfield FDI in tourism and, consequently, the presence of global hotel brands using the comparative analysis of the selected countries as the methodological basis of this study. The research results indicate that a favorable macroeconomic environment plays an important role in attracting foreign capital. Countries that have a more favorable macroeconomic environment attract more greenfield FDI, and provide a greater presence of global hotel brands, and thus greater competitiveness. Also, the political stability, the encouraging macroeconomic business conditions, the elimination of administrative and legislative barriers, the elimination of the country's image as a corrupt destination and tourism staff education at all levels are particularly important for FDI in tourism.

  11. Total quality management as a profitability factor in the hotel industry

    Directory of Open Access Journals (Sweden)

    Milovanović Vesna

    2014-01-01

    Full Text Available This paper focuses on assessing the impact of TQM implementation on the financial performance of hotels. According to the previous studies from Spain, Singapore, Malaysia, and the USA, an empirical investigation was conducted in Serbia during the first quarter of 2013. The findings revealed that the hotels practiced TQM at a relatively high level, especially customer orientation and teamwork. However, the analysis did not yield clear evidence that a higher level of TQM implementation impacted positively on the financial performances of hotels. The present research complements the existing literature on total quality management, and is the first attempt in Serbia to measure the financial consequences of TQM implementation. It aimed to raise the awareness among hoteliers regarding the importance of quality, and to support further analysis on the effects of TQM, especially in developing countries, which generally lack research of this kind, particularly in the hotel industry.

  12. Fuzzy Expert System For The Selection Of Tourist Hotels

    Directory of Open Access Journals (Sweden)

    GOPAL SINGH

    2015-08-01

    Full Text Available In the present work a simple and very effective mathematical model is designed for tourist hotels of LEVEL 2. Location of hotels building structure of hotels quality of hotels feedback of hotels and advertisement of hotels are as input factors. Trapezoidal membership function and triangular membership function are used for fuzzification process and defuzzification is done by COG technique. The fuzzy logic has been utilized in several different approaches to modeling the selection of tourist hotels process. This model addressed the hotel of LEVEL2 and this model concludes that the hotel is LEVEL 2 with degree of precision 52.15 .

  13. Hotel Classification Systems: A Comparison of International Case Studies

    Directory of Open Access Journals (Sweden)

    Roberta Minazzi,

    2010-12-01

    Full Text Available Over the last few decades we have witnessed an increasing interest of scholars andespecially operators in service quality in the lodging business. Firstly, it is important to observe thatthe diverseness of the hospitality industry also affects the classification of hotel quality. We canactually find many programmes, classifications and seals of quality promoted by public authoritiesand private companies that create confusion in the consumer perceptions of hotel quality. Moreover,new electronic distribution channels and their ratings are becoming a new way to gather informationabout a hotel and its quality. Secondly, a point that can cause complications is that different countriesand regions can choose differing approaches depending on the features of the classification (numberof levels, symbols used, etc. and the nature of the programme (public, private. Considering theseassumptions and the recent changes in the Italian hotel classification system, this paper aims toanalyse the situation in Italy, underlining both its positive and negative aspects and comparing it withother European and North American cases. Based on a review of literature and tourism laws as wellas personal interviews with public authorities and exponents of the private sectors, we were able toidentify critical issues and trends in hotel classification systems. The comparison of case studiesshows a heterogeneous situation. Points in common are the scale and the symbol used but, if weanalyse the requirements of each category, we discover very different circumstances, also sometimesin the same country. A future European classification system could be possible only after astandardization of minimum requirements and criteria at a national level. In this situation brands andonline consumers’ feedbacks become even more considered by the customers in the hospitalityindustry.

  14. Shangri-La Hotel Jinan To Open in 2015

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Shangri-La Hotels and Resorts to open third hotel in Shandong Province, China Shangri-La Asia Ltd. announced on September 29 it would open a Shangri-La hotel by 2015 in Jinan, the capital of Shandong Province in east China. As the third hotel of Shangri-La Hotels and

  15. Challenges of Hotel Branding. An Overview of the Romanian Seaside Hotel Industry

    Directory of Open Access Journals (Sweden)

    Andreea-Daniela Moraru

    2016-01-01

    The paper is aimed at presenting several facets of branding in the hotel industry, and at brieflyasserting the current state and challenges faced by the Romanian Seaside hotel industry related tobranding.

  16. How do customers evaluate hotel service quality? An empirical study in Tehran hotels

    National Research Council Canada - National Science Library

    Seyedvahid Najafi; Saber Saati; Mohammad Kazem Bighami; Farshid Abdi

    2013-01-01

    The purpose of this study is to investigate the dimensions of hotel service quality, to assess relative importance of them and to evaluate service quality of Tehran hotels in terms of guests’ perspectives...

  17. Hotels and Motels, casino hotel data set, Published in 2006, Washoe County.

    Data.gov (United States)

    NSGIC GIS Inventory (aka Ramona) — This Hotels and Motels dataset, was produced all or in part from Published Reports/Deeds information as of 2006. It is described as 'casino hotel data set'. Data by...

  18. MARKETING PLAN FOR HOTEL KAKSLAUTTANEN

    OpenAIRE

    Yu, Yueyuan

    2011-01-01

    The objective of this thesis was to make a marketing plan for Hotel Kakslauttanen to increase its sales and profit, to improve the satisfaction of customers and to promote popularity and reputation. The quantitative research method was considered to be the most appropriate for this research. In the theoretical part, the study was focused on internal and external marketing environment analysis, marketing strategies management, planning, marketing mix and segmentation. The empirical part in...

  19. The Modern Marketing Communications of Hotel Enterprises

    Directory of Open Access Journals (Sweden)

    Vlashchenko Nataliia M.

    2017-06-01

    Full Text Available The article is aimed at studying the features of marketing communications in the hotel industry and developing scientific-practical recommendations to activate their use at the level of domestic hotel enterprises. A classification of the communications of hotel enterprises, with defining the place for marketing therein, has been compiled. A complex of marketing communications of hotel enterprises has been developed, taking account of the current marketing instrumentarium. Objectives for the staff of hotel enterprises in terms of activities in the social networks have been formulated. Recommendations to activate the development of Internet marketing in the sphere of hospitality have been developed. It has been concluded that the special feature of promoting services of a hotel enterprise is the development of personalized relationships with customers.

  20. THE CONCEPT AND IMPORTANCE OF THE HOTEL INDUSTRY IN MONTENEGRO

    Directory of Open Access Journals (Sweden)

    Lutovac, M.

    2016-12-01

    Full Text Available Hospitality is one of the most important and indispensable activities when it comes to attractive tourist destinations. High turnover of tourists, which brings enhancement and advancement of all the available resources of a tourist territory triggers and development processes in the accommodation industry and raises them to a higher level of quality and operations. The importance of the hotel industry for the economic and trade growth in the region and the entire country is an example of Montenegro. In recent years, as one of the most attractive destinations for tourists from all over the world has become a very common subject of observations of numerous authors from the scope of tourism and hospitality. In order to reflect the rapid growth of visitors to the rapid development and construction of the hotel industry, as well as the total social product, and what are the benefits, or deficiencies of such evolution are just some of the questions that require some answers.

  1. Environmentally-friendly practices in hotels

    OpenAIRE

    Miriam Mbasera; Engelina Du Plessis; Melville Saayman; Martinette Kruger

    2016-01-01

    Orientation: There has been a growing concern for a ‘green’ hotel in the view of customers as they experience an increased awareness of environmental damage and excessive consumption of goods, energy and water.Research purpose: To determine the environmentally-friendly practices in hotels in Zimbabwe and South Africa and establish the contribution that hotels are making towards mitigation of the negative environmental effects.Motivation for the study: Currently, the world is facing environmen...

  2. AKSESIBILITAS HOTEL HORISON BEKASI DENGAN MAL METROPOLITAN

    Directory of Open Access Journals (Sweden)

    Nadia Nursintia

    2016-03-01

    Full Text Available Abstract - Development of accommodation services is growing very fast, the construction of hotels ranging from low to star property confirms that the business is very profitable and promising. Growing hotel development as the presence and development of tourism in a region. Concept of mix used and are now growing in demand by developers. In addition to shorten the land, its facilities are increasingly in demand, because the concept of developing the land into two business buildings comprising the hotel and mall, can provide ease of access for service users to carry out all the activities that support their activities. Accessibility is a very important thing to be considered for the service users to choose the hotel accommodation that will be flown them. Distance, transportation, facilities, road conditions, and ease of location had been the benchmark and consideration to get a suitable hotel for their activities.   Keyword : Accessibility, Hotel   Abstrak - Perkembangan jasa akomodasi saat ini berkembang sangat cepat, dibangunnya hotel mulai dari hotel rendah hingga bintang menegaskan bahwa bisnis properti ini sangat menguntungkan dan menjanjikan. Pembangunan hotel berkembang seiring hadirnya dan berkembangnya pariwisata di suatu daerah. Konsep mix used pun kini semakin berkembang dan diminati oleh para pengembang. Selain karena mempersingkat lahan, fasilitas nya pun semakin diminati, karena konsep mengembangkan satu lahan menjadi dua bangunan usaha yang terdiri dari hotel dan mal, dapat memberikan kemudahan akses untuk para pengguna jasa untuk melakukan segala aktifitas yang mendukung kegiatannya. Aksesbilitas merupakan hal yang sangat penting yang menjadi pertimbangan bagi para pengguna jasa akomodasi untuk memilih hotel yang akan mereka singgahi. Jarak, transportasi, fasilitas, kondisi jalan, dan kemudahan lokasi lah yang menjadi tolak ukur dan pertimbangan untuk mendapatkan hotel yang cocok bagi kegiatan mereka.   Kata Kunci

  3. Implementatiton of TQM in Hotel Business

    OpenAIRE

    Zelená, Karolína

    2013-01-01

    This master thesis is focused on Total Quality Management implementation into Sovereign Hotel Prague. The aim of this thesis is to discover the quality level of this hotel and initiate such arrangments that would lead to longterm sustainability.Therefore there is a complete intern audit realized, that is conducted out of 25 quality checklists with all together 376 evaluation criteria. There are also used reviews from Tripadvisor and Booking.com for evaluation of the quality in hotel Sovereign...

  4. Service Quality in Hotel Industry - Customer Satisfaction

    OpenAIRE

    Fučíková, Martina

    2009-01-01

    The theoretical part of the master thesis focuses mainly on particular methods to help to identify customer satisfaction with regard to the specific processes in the hotel industry. The practical part determines the customer satisfaction in the hotel Jalta. A customer satisfaction survey based on a research of the web pages www.hrs.com, www.booking.com, www.tripadvisor and the evaluation of questionnaires provided by the hotel Jalta has been carried out. In addition a mystery shopping with an...

  5. C-corporation Hotels vs. Hotel-REITs: A Theoretical and Practical Comparison

    Directory of Open Access Journals (Sweden)

    Tarik Dogru

    2017-02-01

    Full Text Available What are the main differences between C-corporation hotels, such as Marriott, Hilton, and Choice, and Hotel-REITs like Diamond Rock, Felcor, and Host? What are the potential growth opportunities in these hotel structures? The author answers these questions by comparing the two corporate structures.

  6. Shanghai Dishes at the Beijing Asia Jinjiang Hotel

    Institute of Scientific and Technical Information of China (English)

    1996-01-01

    THE Beijing Asia Jinjiang Hotel in east Beijing is neither magnificent nor luxuriant, but the Shanghai cuisine served there makes it popular. The unforgettable dishes are the weapon that this hotel uses to compete with bigger hotels in the neighborhood.

  7. Employees' perspectives of service quality in hotels | Al-Ababneh ...

    African Journals Online (AJOL)

    Employees' perspectives of service quality in hotels. ... Research in Hospitality Management. Journal Home · ABOUT ... that of four-star hotels. Keywords: service quality, SERVQUAL, work environment, competitive advantage, hotel industry ...

  8. Corporate social responsibility in hotel industry

    Directory of Open Access Journals (Sweden)

    Maciej Abram

    2016-10-01

    Full Text Available The first objective of this article is to describe the fundamental aspects of the concept of Corporate Social Responsibility (CSR. The second goal is to present the activities, or the so-called good practices that hotels may take up and which are in tandem with the idea of CSR. The good practices will be described on the example of Polish hotel group and two hotels active on the Polish market, especially in Krakow. The article outlines possible benefits resulting from the implementation of CSR principles into the hotel strategy.

  9. San Francisco District Laboratory (SAN)

    Data.gov (United States)

    Federal Laboratory Consortium — Program Capabilities Food Analysis SAN-DO Laboratory has an expert in elemental analysis who frequently performs field inspections of materials. A recently acquired...

  10. Proceedings of the Annual Meeting (26th) Technical Documentation Division Held at San Antonio, Texas on 7-10 May 1984.

    Science.gov (United States)

    1984-05-10

    963-A PROCEEDINGS * TWENTY-SIXTH ANNUAL MEETING TECHNICAL DOCUMENTATION DIVISION C:) ~ 7-10 May196BE4 ’-X.MAR 15 5 t.EL Tropicano Hotel San Antonio...with the U.S. Navy for four years as a Lt. J.G. Mr. Knob joined the Engineering Data Mangement Section of the American Defense Preparedness Association...Preparedness Association Technical Documentation Division May 8-11, 1984 El Tropicano Hotel , San Antonio, Texas -S

  11. Analysis Electronic Service Quality through E-S-Qual Scale: The Case Study of Nowshahr Hotel

    Directory of Open Access Journals (Sweden)

    Hossein Rezaei Dolatabadi

    2013-03-01

    Full Text Available The aim of this study is to analyze the electronic service quality in Arsh Hotel which is located at Nowshahr city using Kano and E-S-Qual scale. All Given the importance and position of electronic hotel service and the growing trend of electronic hotel services in the country in recent years, now is the financial and credit institutions and banks have found a good position to maintain and develop effective strategies without the utilization of scientific and practical management Information and communication is not possible. Today, hotels in order to remain competitive need to improve the quality of its electronic services to the linear view of this topic are not comprehensive. In order to study integrated model E-S-Qual and Kano is used that with removal the linear hypothesis is. In the first step towards electronic service quality factors based on the Arsh Hotel E-S-Qual model to determine the current practice of banks and provide the service expectations of customers and their vision of electronic service quality mentioned has been evaluated. In the first step factors towards electronic service quality the Arsh Hotels based on E-S-Qual model to determine the current practice of hotels and provide the service expectations of customers and their vision of electronic service quality mentioned has been evaluated. Considering the gap between customer expectations and current practice of hotels in providing these services, services to the two categories is divided into weak and strong. In the second step of research with integrating E-S-Qual and Kano model, service quality factors based on Kano model classified to determine which features of electronic service quality determined by the model E-S-Qual and evaluated, is the strategic importance in relation to customer satisfaction.

  12. Present status of business participation in refinery-selling by OPEC countries. OPEC san prime yukoku no karyu bumon shinshutsu no genjo

    Energy Technology Data Exchange (ETDEWEB)

    Endo, S. (The Institute of Energy Economics, Tokyo (Japan))

    1991-12-01

    The OPEC countries being arranged in business participation status in the infrastructure, particularly its recent trend, the main countries among them were analyzed in oil policy. As the oil price depends considerably upon the oil situation, the oil producing countries can secure a stabilized income by amplifying the exportation of oil products, small in price change and high in additional value. Having early started an uninterrupted direct participation in the infrastructure of oil consuming countries, Kuwait was securing a comparatively stabilized income therefrom. Among the OPEC countries participating in the infrastructure, Venezuela is at the head in number and refining capacity of refineries owned overseas. Later than Kuwait and Venezuela, Saudi Arabia started a participation in the infrastructure with a venturing foundation jointly with Texaco in 1988. Though proceeding with a participation in the infrastructure almost concurrently with Saudi Arabia, Abu Dhabi was almost limited to capital investments in the worldwide major oil companies. 6 refs., 22 tabs.

  13. Fireguard Training for Hotel Employees: Sprinkler Module.

    Science.gov (United States)

    Mason, James

    This thesis examines the analysis, design, development, implementation, and evaluation of an instructional development project addressing hotel fireguards. Systematic techniques were applied to produce a session to train the appropriate hotel employees to qualify as fireguards. The portion of training represented in this report is the sprinkler…

  14. BUSINESS ETHICS STANDARDS AND HOTEL BUSINESS

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2014-04-01

    Full Text Available By implementing certain standards in business, especially the standards of business ethics, each entity in the hotel industry emphasize its specificity and recognition, while giving a guestconsumer security and a guarantee that they will get desired quality. In today's global world, business ethics has become an indispensable part of the hotel business practices and prerequisite for achieving business success. Business ethics receives strategic significance because it creates a system of governance based on ethical principles that enables the hotel to properly respond to the demands of all interest groups. Successful will be precisely those hotels that do not separate ethics from profitability, but those that successfully coordinate them in its business. Business ethics has a strong impact on hotel business, and a major role in its implementation has a hotel management. Every responsible hotel management should, in accordance with the business philosophy of hotel, devise various ethical practices and ethical codes of conduct prescribed by the employees who will be an important standard of a business object.

  15. Pricing in the hotel and catering sector

    NARCIS (Netherlands)

    W.H.M. van der Hoeven; A.R. Thurik (Roy)

    1987-01-01

    textabstractA model explaining gross margins in the hotel and catering sector is developed. A cost-mark-up model for the retail sector is used as a starting point. Although we have to reject the hypothesis of mark-up pricing in the hotel and catering sector, the model proves a useful instrument to d

  16. Promotion of responsible drinking in hotels.

    Science.gov (United States)

    McLean, S; Wood, L J; Montgomery, I M; Davidson, J; Jones, M E

    1994-01-01

    This study reports on an intervention programme to promote responsible drinking in hotels. The licensees of eight hotels agreed to participate in a trial of measures designed to assist patrons to avoid drink-driving, and seven other hotels were used as controls. The interventions acceptable to licensees comprised commercial-quality promotional material with the theme "0.05 Know Your Limits", and a breath analysis machine and poster on its use. Patrons leaving the hotels on Thursday, Friday and Saturday nights were interviewed and breath-tested. Although the intervention material had been seen by one-third of patrons in the intervention hotels, there was no significant difference between them and control hotel patrons in either median BAC or the proportion who were going to drive with BAC over the legal limit. There was poor compliance by hotels with the intervention procedures, indicating that a major impediment to the implementation and evaluation of programmes to promote responsible drinking is a lack of motivation by many licensees, despite support by some licensees and the Australian Hotels Association.

  17. Jmpressions of Langham Hotel Hong Kong

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Hong Kong has long been famous for its exquisite architecture and effective administration.Its hotels are no exception.Last week,we had a chance to experience the five-star Langham Hotel Hong Kong and learn about its design and management concepts,namely its unique characteristics and people-oriented services.

  18. Study on Online Hotel Reservation Systems

    OpenAIRE

    Alleweldt, Frank; Tonner, Klaus; McDonald, Marc

    2009-01-01

    This study, conducted by Civic Consulting, looks at both pre-contractual and contractual matters concerning online hotel reservation systems, examines relevant Community rules, identifies gaps and, where needed, discusses possible policy options. Key conclusions The study shows that the impact of Community law on online hotel

  19. Horses Hotel: Proust a Contrapelo

    Directory of Open Access Journals (Sweden)

    Patrick Bange

    2013-10-01

    Full Text Available Este trabalho articula uma crítica da peça Horses Hotel, dirigida por Alex Cassal e Clara Kutner e que esteve em cartaz no Oi Futuro do Flamengo, no Rio de Janeiro, de dezoito de abril a dois de junho de 2013. A partir de uma investigação do projeto estético disposto sobre o palco, percurso ao longo do qual convido Gustave Flaubert e Marcel Proust, discuto em que medida esse projeto constitui uma estética sintomática, cuja base está na defesa de uma arte pela sensação em si.

  20. The Days Hotel & Suites Beijing

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    A Cultural Concept Located within striking distance of Beijing's booming Central Business District, the Days Hotel & Suites Beijing also offers easy access to the art of the imperial city. Adjacent to the Panjiayuan Flea Market, where curios and folk artworks of the ancient capital are bought and traded, it is a multi-function concept of fine dining and entertainment that taps into the cultural essence of China's storied past. In the entrance to the sizeable lobby of Regal Palace Chinese Cuisine House, a...

  1. Hotel Rantasipi en Hyvinkää – Finlandia

    Directory of Open Access Journals (Sweden)

    Jaatinen, Martti I.

    1975-06-01

    Full Text Available This hotel building belongs to a national chain, with similar characteristics and construction; all the hotels in this chain provide a luxurious and most comfortable atmosphere, extremely modern installations, carefully selected locations in the interior of the country as well as along the coast. The hotel described in the article is situated close to a forest area, almost constantly covered with snow, and in the vicinity of a most complete sports installation. The building has two floors, 190 rooms, 3 restaurants, 2 ball rooms, indoor swimming pool, conference room, etc. The structure is of concrete and the exterior treatment agrees with the surrounding landscape.Este edificio hotelero pertenece a una cadena nacional, con características y construcción similares; todos ellos disponen de un ambiente lujoso y acogedor, modernísimas instalaciones, entornos de interior o de costa cuidadosamente elegidos. El que se describe en el artículo está situado junto a una zona boscosa, casi siempre nevada, y en la proximidades unas completísimas instalaciones deportivas. Dispone de dos plantas, 190 habitaciones, 3 restaurantes, 2 salas de fiestas, piscina cubierta, salón de conferencias, etc. Estructura de hormigón y tratamiento exterior acorde con la naturaleza circundante.

  2. Hotel housekeeping work influences on hypertension management.

    Science.gov (United States)

    Sanon, Marie-Anne

    2013-12-01

    Characteristics of hotel housekeeping work increase the risk for hypertension development. Little is known about the influences of such work on hypertension management. For this qualitative study, 27 Haitian immigrant hotel housekeepers from Miami-Dade County, FL were interviewed. Interview transcripts were analyzed with the assistance of the Atlas.ti software for code and theme identification. Influences of hotel housekeeping work on hypertension management arose both at the individual and system levels. Factors at the individual level included co-worker dynamics and maintenance of transmigrant life. Factors at the system level included supervisory support, workload, work pace, and work hiring practices. No positive influences were reported for workload and hiring practices. Workplace interventions may be beneficial for effective hypertension management among hotel housekeepers. These work influences must be considered when determining effective methods for hypertension management among hotel housekeepers. © 2013 Wiley Periodicals, Inc.

  3. Hotel Housekeeping Work Influences on Hypertension Management

    Science.gov (United States)

    Sanon, Marie-Anne

    2013-01-01

    Background Characteristics of hotel housekeeping work increase the risk for hypertension development. Little is known about the influences of such work on hypertension management. Methods For this qualitative study, 27 Haitian immigrant hotel housekeepers from Miami-Dade County, FL were interviewed. Interview transcripts were analyzed with the assistance of the Atlas. ti software for code and theme identification. Results Influences of hotel housekeeping work on hypertension management arose both at the individual and system levels. Factors at the individual level included co-worker dynamics and maintenance of transmigrant life. Factors at the system level included supervisory support, workload, work pace, and work hiring practices. No positive influences were reported for workload and hiring practices. Conclusions Workplace interventions may be beneficial for effective hypertension management among hotel housekeepers. These work influences must be considered when determining effective methods for hypertension management among hotel housekeepers. PMID:23775918

  4. Countries y barrios privados en Yerba Buena, Gran San Miguel de Tucumán, Argentina: nuevas formas de expansión urbana

    Directory of Open Access Journals (Sweden)

    Matilde Malizia

    2009-01-01

    Full Text Available Las metrópolis latinoamericanas han experimentado el surgimiento de nuevas formas de apropiación del espacio urbano. Aparecen en el espacio la construcción de edificios inteligentes, urbanizaciones cerradas y proyectos de elitización residencial. Si bien estos elementos se estudiaron para caracterizar las grandes metrópolis, es poco lo que se conoce respecto a las ciudades intermedias. En este estudio se examina si los caracteres desarrollados para definir el avance de las urbanizaciones cerradas en las grandes metrópolis pueden adaptarse al análisis de una ciudad intermedia como el Gran San Miguel de Tucumán (Argentina. Dada su dotación de infraestructura y servicios, esta ciudad es la más importante del noroeste de Argentina y a menudo funciona como capital regional.

  5. Hotel Intercontinental, en Ginebra (Suiza

    Directory of Open Access Journals (Sweden)

    Honegger, Addor

    1965-12-01

    Full Text Available This is one of the largest hotels in Switzerland, having 400 bedrooms and a capacity for 800 guests, distributed in 15 storeys. There are also 3 restaurants, 3 bars, a dancing hall, a general hall, with installations for simultaneous translations, cinema shows, etc., with accommodation for 400 people, four lecture rooms, a number of luxurious shops, hairdressers and beauty salon, travelling agency, hot water pool, and other ameneties. Its main merit is the right choice of materials, and the simple, elegant style of its outer shape and interior decoration.Este hotel, que es uno de los mayores construidos en Suiza, cuenta, entre sus dependencias, con 400 habitaciones que pueden acoger a 800 huéspedes y distribuidas en 15 plantas; tres restaurantes; tres bares; un salón de baile; un salón para múltiples usos, equipado con instalaciones de traducción simultánea, de proyección, etc., y en el cual pueden ser servidos banquetes de 400 cubiertos; cuatro salas de conferencias; una serie de lujosas tiendas; peluquería y salón de belleza; agencias de viajes; piscina con agua caliente; etc. Su mayor atractivo reside en la acertada elección de los materiales empleados en su construcción, así como en la elegancia y sencillez de líneas exteriores y decoración interior.

  6. Hotel en Guadalupe, Antillas francesas

    Directory of Open Access Journals (Sweden)

    Bruyère, André

    1966-04-01

    Full Text Available This hotel complex includes a central building and two wings. The former is occupied with the main hall, reception zone, management offices, various shops, bars, games section, open air reception space, resting rooms, dancing hall, services and secondary rooms. The east wing contains the dining room, two drawing rooms, a hall for meetings and banquets, kitchen, dining room for the staff, washing facilities and similar. The west wing has 54 bedrooms and 3 reception rooms. The most outstanding features of this project are the use of concrete slabs for the roof, and the strongly articulate planform, which fits beautifully with the exuberant natural environment.El conjunto hotelero construido consta: de un cuerpo central y dos alas laterales. El primero alberga: la entrada del hotel; zona de recepción; despachos de la administración y dirección; varias tiendas; bares; áreas para juegos; salones al aire libre; salones de descanso; pista de baile; servicios; etc. El ala E. aloja: el comedor; dos salones; la sala para congresos, banquetes u otros usos, etc.; cocinas; comedor de los empleados; lavandería; etc. El ala O. consta de 84 dormitorios y 3 salones. Destacan como características más notables del edificio, el empleo de movidas láminas de hormigón como cubiertas y su planta ágil y viva, que tan bien encaja en el marco exuberante que la rodea.

  7. 2 Hoteles en Almería - Gran Hotel Almería –Alcazaba Gran Hotel

    Directory of Open Access Journals (Sweden)

    Cassinello, F.

    1970-05-01

    Full Text Available This article describes the above two hotels, one of which is a town hotel, namely the «Gran Hotel Almería », and the other a touristic hotel situated near the beach and close to sporting facilities. Both hotels are of 1. A classification, and have been carefully designed; they have basic characteristics that are common to both, but have many secondary features that are specific of each, depending on their emplacement and use.En este artículo se describen dos instalaciones hoteleras: una, de carácter urbano, «Gran Hotel Almería»; otra, eminentemente deportiva y de playa, «Alcazaba Gran Hotel». Ambos edificios son de categoría cuatro estrellas y se han estudiado cuidadosamente, plasmando características básicas y fundamentales comunes, pero con detalles distintivos que las diferencian, en función de su emplazamiento y utilización.

  8. New management practice in the hotel business – The case of the hotel Excelsior

    Directory of Open Access Journals (Sweden)

    Ivona Vrdoljak

    2004-01-01

    Full Text Available The paper analyses the new management practice in the hotel industry. Over recent years, the environment for hotel management in Croatia has changed radically. Difficult business conditions require the transformation of management in the hotel industry. From the old-style business model, in which hotel managers were focused inwards on the hotel and its operation, a new paradigm encompassing a more externally oriented focus is now required. The current transformation of socially-owned hotels into capital-based and market-oriented business enterprises will accelerate the general process of privatisation and promote incentive management strategies. The article gives the research results of the new management practice in the case of the hotel "Excelsior" in Dubrovnik. It is one of the most successful hotels on the Croatian coast, which practises modern management. The research referred to management level, sex, age and educational structure of managers, their continuing education, knowledge, skills and characteristics of management, main functions of management, delegation of authorities and responsibilities, management system, decision-making, styles of leading and governing of managers by their time. The received results have been compared with the earlier management approach of the above-mentioned hotel. The objective of the paper is to point out the importance of the new management practice and its contribution to the successful hotel business.

  9. San Francisco District Laboratory (SAN)

    Data.gov (United States)

    Federal Laboratory Consortium — Program CapabilitiesFood Analysis SAN-DO Laboratory has an expert in elemental analysis who frequently performs field inspections of materials. A recently acquired...

  10. Energy efficiency of hotel minibars; Energieeffiziente Hotel-Minibar

    Energy Technology Data Exchange (ETDEWEB)

    Nipkow, J.; Busch, E. [Schweizerische Agentur fuer Energieeffizienz S.A.F.E., Zuerich (Switzerland); Herzog, L.; Paris, A. [Alteno AG, Basel (Switzerland); Perincioli, L. [Perincioli Lorenz, Goldiwil (Switzerland)

    2004-07-01

    Minibars are common in hotel rooms to provide cold drinks of the four-star or higher standard, sometimes also for the three-star houses these appliances are located inside the guest room and should not disturb the guests, they have to be noiseless. For that reason, up to now the vast majority is equipped with absorption refrigeration technology. That's why the daily electricity consumption is very rarely below 0.7 kWh/d, and was a few years ago rarely below 1.5 kWh/d. Energy efficiency potentials are therefore substantial: According to surveys and estimates 50'000 to 60'000 minibars are being operated in Switzerland, resulting in an electricity consumption of about 24 GWh/a and electricity cost of about 4.8 million CHF/a. Additional electricity consumption for air conditioning due to the minibar waste heat is not yet included in these figures. From a technical point of view this service might be performed at 1/4 of the actual electricity consumption, using the most efficient small household refrigerators. As a short-time alternative, minibars with Peltier technology are being offered, saving 30% electricity compared to the most efficient absorption models, and 70% compared to older models. Additional development steps seem to be necessary to optimize compressor technology minibars, as the efficiency of the actually sold models on the market seems hardly more efficient than absorption models. Other alternatives of the service 'cool drinks available at every time' could not be established in hotels so far, for different reasons. The improvement of minibar efficiency in short and longer term should be pursued by subsequent projects. (author)

  11. PENGGUNAAN SITUS WEB HOTEL DAN “ONLINE TRAVEL AGENCY” SEBAGAI MEDIA PROMOSI DAN PENJUALAN BAGI HOTEL MELATI DI UBUD

    Directory of Open Access Journals (Sweden)

    Pande Putu Indrayana Tirtayasa

    2016-08-01

    Full Text Available The growth of the number of hotel rooms in Ubud has caused increasing business competition among the so called non-star melati hotel.Non-star melati hotel is a category of hotel which is not qualified to be awarded as a star hotel by Indonesian Ministry of Tourism.In response to the competition, the hotels embrace internet as a sales and promotion media by developing hotel websites.Individual tourism trend ignites the emergence of online travel agency websites (OTA which used by tourists to compare and choose hotels thus increasing the importance of internet as a channel for selling and promoting hotel products.The purposes of this research are to identify motivation, perception, advantages and disadvantages of hotel website and OTA by non-star melati hotel operator’s perspective.Theories used are motivation, perception, and SWOT theory. Data was analyzed with descriptive qualitative method.Results show that hotel website and OTA have its own advantages and disadvantages. Motivation in using hotel website and OTA are very high.Perception in using hotel website and OTA are very agree. It is advised that hotels need to focus more on using OTA as source of getting guests, but also using hotel website, together as medium for promotion and sales activities.

  12. Human Resource Evaluation in Hotel Units

    Directory of Open Access Journals (Sweden)

    George Aspridis

    2012-03-01

    Full Text Available This paper aims at presenting and analysing the performance appraisalsystems and the human potential development in hotelunits. It aims at integrating and updating many aspects of performanceappraisal while concentrating on the hotel units systemto prove the importance of human resource evaluation in hotelunits and the procedure that is to be followed by the enterprisefor further development of hotel employees. HR evaluation analysisis presented through relevant theoretical background on theevaluation method and the presentation of the practical problematicalissues in order to create an image for a whole evaluationsystem of HR in Greek hotel enterprises.

  13. Loyalty Card Promotional Activity in Budget Hotel

    OpenAIRE

    Teng, Fei

    2010-01-01

    Loyalty card is one of the most commonly used promotional activities in business. Thus far, there are some research has been done on luxury hotel, but very few researches are on budget hotel. So, the purpose of the thesis is finding out the Swedish customers’ attitude and behavior towards budget hotel’s loyalty card; getting to know what factors influence Swedish customers’ response towards the loyalty card and budget hotels. In the thesis, the main research problem is “How do Swedish custome...

  14. The Development of a Green Practice Index for the Malaysian Hotel Industry

    Directory of Open Access Journals (Sweden)

    A. K. Siti–Nabiha

    2014-03-01

    Malaysian hotels. Doing so, however, resulted in a search for green index development methods. This lead to the discovery that existing tools such as the Delphi method were not appropriate tools that could be used to develop a Malaysian green index. To address the above, the authors propose a green index development method that can be used for a  Malaysian and developing country context. Hence, in this paper, the method of developing a green practice index for the Malaysian hospitality industry, the differences and advantages of this method compared to the commonly used Delphi method and finally the Malaysian Green Practice Index for the hotel industry are presented.

  15. Can Macedonian Hotels Be Green: The Evidence of Hotel "Flamingo" - Gevgelija, Macedonia

    OpenAIRE

    Biljana PETREVSKA; Cingoski, Vlatko

    2016-01-01

    Contemporary tourists are fully aware of numerous environmental concerns the tourism development is facing with, so they have shifted their accommodation preferences towards eco-friendly hotel establishments. They prefer green products and are willing to pay for “green” services. They expect an environmentally responsible hotel to meet their environmental needs and expectations. This provokes a profound modification in the hotel industry which has steadily recognized the necessity for becomin...

  16. Business Guests Satisfaction in the Hotel Industry: A Case Study of North American Hotel Chains

    OpenAIRE

    Milan Bradić; Ljiljana Kosar; Bojana Kalenjuk

    2013-01-01

    This paper considers the problem of satisfaction of business guests with hotel brands in North America. In analysis we used the guests responses (scores) given for 12 different elements of hotel product. In order to arrive at more accurate results, monitored hotel chains are grouped into price tiers. The aim of this paper is to indicate what facilities and services the North American business guests appreciate most. Industry trends and results may be beneficial to all hoteliers, especially in...

  17. 酒店投资可行性研究--以芗江酒店翠华楼筹建为例%Hotel investment feasibility studies-- to drug jiang hotel cui hua building construction as an example

    Institute of Scientific and Technical Information of China (English)

    郑沛

    2013-01-01

      酒店筹建是饭店经营管理最重要的基础,好坏直接影响到酒店开业后的运营与效率。在分析目前我国酒店业投资建设中存在的问题基础上,应用酒店投资可行性分析方法和杰克。特劳特定位理论,以芗江酒店原红楼拆除改扩建工程(翠华楼)为例,强调组建酒店管理团队对筹建酒店的重要性,在充分评估市场的潜在需求的基础上,建立基于酒店经营的精准定位,以及定位下的特色经营、建筑功能布局和经济评价。%Hotel construction is the foundation of the hotel management is the most important, good or bad will directly affect the hotel opening after the operation and efficiency. In analysis at present our country hotel industry investment based on the problems existing in the construction of hotel investment feasibility analysis method and jack. Slaughter positioning theory, a drug to jiang hotel original red chamber) (cui hua building demolition reconstruction engineering, for example, stressed the importance of established hotel management team to build hotel, on the basis of fully assess the potential demand of market, establish precise positioning based on hotel management, and orientation of characteristic, architectural function layout and economic evaluation.

  18. Reviewing The Influence Of IT Applications Such As Implementing Online Distribution Channels In Hotel Industry

    Directory of Open Access Journals (Sweden)

    Mehdy FARZANEH

    2011-06-01

    Full Text Available Purpose: This research aims to study the influence of information technology applications, particularly electronic distribution channels, on success and failure factors that have been devoted to the handling of routine operational problems in the hotel industry.Design/methodology/approach: Reviewing personal interviews and surveys of structured questionnaires done by senior level managers of hotels. The collected data has been analyzed to generate the findings of this research.Findings: According to this analysis, IT applications were not used merely to replace the paper work and the traditional manual system but also to improve customer service and enhance management power. The results emphasize that the growing of online distribution channels have affected the ability of hotels to support employees, enhance the quality of service, improve communication and efficiencies, gain competitive advantage, maintain relationship with customers and increase profitability.Research limitations: Most of the findings in this study are based upon the data and interviews gathered by other fellow researchers. There is no testing for accuracy of these findings. The surveys and interviews used for this analysis were performed on selected hotel (rated three stars and above in selected locations, which are not inclusive of all the hotels in one particular country; therefore the results may not be extensively applicable. In some of interviews there isn’t clear cut differentiate between online distribution channels and travel agents that makes hard to bring out clear results from them.Originality/value: This research attempts to contribute to the knowledge of hotel owners and managers in relation to the decision-making processes for the implementation of IT infrastructures such as “online distribution channels” in the context of hotel industry and facilitate hoteliers to incorporate IT into their efforts to remain competitive in the industry.

  19. Interdependance of innovativeness and category of a hotel: Case study of Serbian hotels sector

    Directory of Open Access Journals (Sweden)

    Jovičić Ana

    2016-01-01

    Full Text Available The introduction of the innovation in business is critical factor of the quality of the accommodation offer and the success of the hotel. Studies have shown that there is a relationship between category and innovativeness of the hotel, where the higher categories hotels have been shown to be more innovative. The aim of this study is to explore the relationship between category and innovativeness of the hotel, as well as to determine the differences in terms of innovation and types of innovation, depending on the category of the hotel. The study included 57 hotels of the first, second and third category in Serbia. The survey was conducted on a sample of 512 employees. The results of correlation analysis showed there is no corelation between the category and innovativeness of the hotel. The results of ANOVA showed that the second category hotels are more innovative than hotels with three and five stars. Statistically significant differences between the first, second and third category were found in the case of process innovation, product and service innovation and management innovation.

  20. DAMPAK PERKEMBANGAN CITY HOTEL TERHADAP USAHA HOTEL MELATI DI KOTA DENPASAR

    Directory of Open Access Journals (Sweden)

    Ketut Ngurah Trisni Sakawati

    2015-09-01

    Full Text Available The tourism sector of Bali has developed rapidly in the last tenyears, especially when it is seen from the trend of the numbers ofdomestic and foreign tourist arrivals. This trend is accompaniedwith the increasing number of accommodation facilities. Denpasaris a region which shows the rapid growth of accommodationfacilities, such as the presence of a number of hotels in the city areawhich is often referred to as a city hotel. This study examines thefactors that cause the growth of city hotels, the impacts of the cityhotel growths on the budget hotel businesses, the competition andbusiness strategies of inter-city hotels as well as their influences onbusiness strategies of budget hotels in Denpasar City. The theoriesapplied in the study were the theory of supply and demand, theimpact theory and the theory of tourism policy. Data were collectedthrough observation and interviews with relevant tourismstakeholders. The findings show the rapid developments of the cityhotels have given negatif and positive impacts on the businesses ofthe budget hotels in Denpasar. To prevent excessive developmentof the city hotel, it is recommended to Denpasar government todevelop a needs assessment of hotel rooms and some policies suchas standard setting policies of room rates or equitable policy of thehotel developments.

  1. Fungal DNA in hotel rooms in Europe and Asia--associations with latitude, precipitation, building data, room characteristics and hotel ranking.

    Science.gov (United States)

    Norbäck, Dan; Cai, Gui-Hong

    2011-10-01

    There is little information on the indoor environment in hotels. Analysis of fungal DNA by quantitative PCR (qPCR) is a new method which can detect general and specific sequences. Dust was collected through swab sampling of door frames in 69 hotel rooms in 20 countries in Europe and Asia (2007-2009). Five sequences were detected by qPCR: total fungal DNA, Aspergillus and Penicillium DNA (Asp/Pen DNA), Aspergillus versicolor (A. versicolor DNA), Stachybotrys chartarum (S. chartarum DNA) and Streptomyces spp. (Streptomyces DNA). Associations were analysed by multiple linear regression. Total fungal DNA (GM = 1.08 × 10(8) cell equivalents m(-2); GSD = 6.36) and Asp/Pen DNA (GM = 1.79 × 10(7) cell equivalents m(-2); GSD = 10.12) were detected in all rooms. A. versicolor DNA, S. chartarum DNA and Streptomyces DNA were detected in 84%, 28% and 47% of the samples. In total, 20% of the rooms had observed dampness/mould, and 30% had odour. Low latitude (range 1.5-64.2 degrees) was a predictor of Asp/Pen DNA. Seaside location, lack of mechanical ventilation, and dampness or mould were other predictors of total fungal DNA and Asp/Pen DNA. Hotel ranking (Trip Advisor) or self-rated quality of the interior of the hotel room was a predictor of total fungal DNA, A. versicolor DNA and Streptomyces DNA. Odour was a predictor of S. chartarum DNA. In conclusion, fungal DNA in swab samples from hotel rooms was related to latitude, seaside location, ventilation, visible dampness and indoor mould growth. Hotels in tropical areas may have 10-100 times higher levels of common moulds such as Aspergillus and Penicillium species, as compared to a temperate climate zone.

  2. Trends in petroleum production in newly rising Arab oil producing countries (Syria, Oman, and Yemen). Shinko Arab san'yukoku (Syria Oman Yemen) no sekiyu doko

    Energy Technology Data Exchange (ETDEWEB)

    Endo, S. (The Institute of Energy Economics, Tokyo (Japan))

    1993-08-01

    This paper describes the trends and future prospects of petroleum production in the newly rising oil producing countries: Syria, Oman, and Yemen. Syria, who has been depending on petroleum for its domestic energy demand, now plans to lay stress on natural gas development and utilization. Although the country is blessed with petroleum and gas resources, the energy demand and supply is in off-balance. Discussions on realistic measures aimed at complete utilization of energy resources are required to realize good demand and supply balance and expansion in petroleum export. Oman is a petroleum dependent country whose national revenue is accounted for by earning from petroleum at about 80%. If the nation succeeds in promoting natural gas introduction as a substitute energy, it may be able to suppress the growth of domestic petroleum demand, and export of more LNG may be expected as planned. Yemen needs to expand petroleum export to obtain foreign currencies required for its economic reconstruction. Therefore, it plans to cope with the domestic energy demand increase by converting fuels into natural gas. An LNG export plan has been surfaced recently. 6 refs., 4 figs., 8 tabs.

  3. Women in the Hotel Industry: What’s missing from this Picture?

    Directory of Open Access Journals (Sweden)

    Mousa Masadeh

    2013-01-01

    Full Text Available The hotel and tourism industry remains male-dominated, particularly in the upper echelons of management. While this situation is changing worldwide, it remains more entrenched in Middle Eastern countries like Jordan. This article reviews the literature on women in the hotel and tourism industries in order to contextualize the situation in Jordan, where a significant and growing government-supported tourism sector makes issues of gender and industry practice especially timely. While not explicitly reinforced by organizational policy, gender inequity remains embedded in cultural traditions, with women typically relegated to service roles. Meanwhile, female managers are often valued for their "soft" skills and democratic management styles. Gender composition of the hotel workforce is analyzed, and the directions for future investigation in the area are suggested.

  4. Development Impact of FDI in Hotel: Case Study of Terme Tuhelj in Croatia

    Directory of Open Access Journals (Sweden)

    Jože Perić

    2016-07-01

    Full Text Available The main objective of this study is to assess the development impact of foreign direct investment (FDI in tourism in the case of foreign-owned hotel on the micro-location of Croatia. As an example of this study, the FDI in the Terme Tuhelj, a hotel complex which is located in the area of small local government in the continental Croatia, is choosen. The research methodology is based on questionnaires, unstructured interviews and processing of secondary data sources. The research results show that Terme Tuhelj became the engine of growth of Tuhelj municipality and Krapina-Zagorje County. The Terme Tuhelj example showed how a foreign-owned hotel, in less developed country, has a significant development impact on the local economy.

  5. PENGARUH APLIKASI STRATEGI MANAJEMEN OPERASI DAN PEMASARAN PRODUK BANQUET TERHADAP PENINGKATAN KEUNGGULAN DAYA SAING HOTEL PANGHEGAR BANDUNG

    Directory of Open Access Journals (Sweden)

    Endang Darwin Durachim

    2016-03-01

    Full Text Available Abstract - Panghegar Hotel Bandung,is the one of Hospitality Industry was succed in the business operation , in periodical of year 1983 until 1986 was making progress of the business very well and booming, the reason is at that time the competition of Banquet business not so tight yet, and then Strategi Management Operation and Banquet Product Marketing at that time was carry out by excellence presentation and was supported  by a professional / qualified staff. Another reason is at that time, the business banquet product competition  in general are not making the  chalange of the heavier one. Even the Panghegar Hotel Bandung was called “ The Best Hotel in Bandung” or “The Best Hotel Occupancy”for the whole of hotel in Indonesian Country. But an after year 1989 until 1999 until right now was making the chalange of the heavier one , because so many hotel of IV / V star as same level with the Panghegar Hotel. Causing of those case was making  side affect  of unfair competition in between one hotel with another hotel , it’s included the competition of Banquet Business. That’s why Panghegar Hotel at that time was stand opposite of big problems on the Banquet Business such as: (1.The Professionall Hotel / Banquet Staff was reducing, (2. Mayorities of the staff who taking care of service and staff managers are not competence according to the necesary in the hotel operation, those case is causing of recruitment are not selective or is hard to find the professional staff according to the necessary Competency Standard. As indicated of those case , the basic purpose of the examination is want to know what’s the  Management Operation Strategy and Banquet Product Marketing can be in obtained of excellence power of competition in order it’s will be a good handling as well. The methodologi of examination  will presented by quantity system in according to the definitely condition,to give the real figure, and  making the analysis to

  6. Hotell Ülemiste / Urmas Oja

    Index Scriptorium Estoniae

    Oja, Urmas, 1981-2012

    2004-01-01

    Aerofloti hotelli kohale ja osalt vana maja konstruktsioonidele ehitatud Ülemiste hotellist. Arhitekt Martin Aunin, sisekujundaja Meelis Pressi Arhitektuuribüroo, ehitaja AS FKSM. Hotell valmis 2003. a. 2 välisvaadet, sisevaade, plaan

  7. Rosebud Casino and Hotel NPDES Permit

    Science.gov (United States)

    Under NPDES permit SD-0034584, Rosebud Casino and Hotel, South Dakota, is authorized to discharge from its wastewater treatment facility in Todd County, South Dakota to an unnamed drainageway(s) tributary to Rock Creek.

  8. Hotel Section Management by Using Balanced Scorecard

    Directory of Open Access Journals (Sweden)

    Anna Lysy

    2009-04-01

    Full Text Available The paper presents some problems in using Balanced Scorecard (BSC in a hotel section. Fundamental element, which marks out BSC conception, is consolidation around vision and strategy appointed by the hotel management. Well compiled strategy should join all the targets and indexes, which compose four perspectives in BSC. Hotel section is the main gaining centre in the hotel, because the service quality is the main target of management strategy. BSC is a tool, which should not only measure effectiveness, but also implement changes, as soon as possible, so that the effects and expected results will be quick achieved. Most of the companies, which have used this conception, have treated it as a basic management system that joins strategy and operational activity. Therefore it is necessary to improve, modernize and create new sub perspectives in compiled BSC.

  9. Empowerment Perceptions of Employees in Hotel Enterprises

    Directory of Open Access Journals (Sweden)

    Şenol Çavuş

    2015-12-01

    Full Text Available The concept of empowerment, which is applicable for any social group that the person belongs to, is an essential phenomenon for continuity and success of the organization. The main purpose of this study is to determine the empowerment perceptions of employees in hotel industry. The research was conducted in four and five star hotels that operate in the city of Bishkek, Kyrgyzstan, and 170 employees were reached at those hotels. Empowerment perceptions of the employees were measured using the scales “Conditions of Work Effectiveness Questionnaire-II, CWEQ-II”and “Psychological Empowerment Scale, PES”. As a result of factor analysis made on the scales, it was observed that structural empowerment and psychological empowerment perceptions were grouped into three sub- dimensions. And in comparisons based on demographic factors; it was ob served that perceptions of empowerment have clearly differentiated according to level of education, level of income, hotel class, tourism education position, employee position

  10. Empowerment Perceptions of Employees in Hotel Enterprises

    Directory of Open Access Journals (Sweden)

    Şenol ÇAVUŞ

    2015-12-01

    Full Text Available The concept of empowerment, which is applicable for any social group that the person belongs to, is an essential phenomenon for continuity and success of the organization. The main purpose of this study is to determine the empowerment perceptions of employees in hotel industry. The research was conducted in four and five star hotels that operate in the city of Bishkek, Kyrgyzstan, and 170 employees were reached at those hotels. Empowerment perceptions of the employees were measured using the scales “Conditions of Work Effectiveness Questionnaire-II, CWEQ-II” and “Psychological Empowerment Scale, PES”. As a result of factor analysis made on the scales, it was observed that structural empowerment and psychological empowerment perceptions were grouped into three sub-dimensions. And in comparisons based on demographic factors; it was ob served that perceptions of empowerment have clearly differentiated according to level of education, level of income, hotel class, tourism education position, employee position.

  11. Hotel and Motel Fire Safety Project - USFA

    Data.gov (United States)

    Department of Homeland Security — Provides a listing of properties compliant with the requirements of the Hotel and Motel Fire Safety Act of 1990. Users may search for compliant properties and submit...

  12. Hotels and Motels - Volusia County Lodging (Points)

    Data.gov (United States)

    NSGIC Local Govt | GIS Inventory — Abstract: This file shows the physical location of known Hotel, Motel, and Bed and Breakfast establishments in Volusia County. This file will be checked at least...

  13. Enhancing Hotel Search with Semantic Web Technologies

    National Research Council Canada - National Science Library

    Magnus Niemann; Malgorzata Mochol; Robert Tolksdorf

    2008-01-01

    .... Although current online travel systems aim to support the customer in finding a suitable hotel or even a whole trip, most of the work is still up to the customer, who has to consider several sources...

  14. The homeless: help from hotels and restaurants.

    Science.gov (United States)

    Hales, A; Eyster, J J; Ford, J L

    1993-07-01

    Specific examples and information are given to service providers to address the needs of homeless people. Together nurses and restaurant and hotel managers combined their expertise to assist local agencies in their community kitchens and shelters.

  15. Comparing hotels' employer brand effectiveness through social ...

    African Journals Online (AJOL)

    Comparing hotels' employer brand effectiveness through social media and websites. ... for talent in the hospitality and tourism industry and the available talent pool. ... The impact of on-line tools for companies to present themselves as a good ...

  16. Hotels and Motels - Volusia County Lodging (Points)

    Data.gov (United States)

    NSGIC GIS Inventory (aka Ramona) — Abstract: This file shows the physical location of known Hotel, Motel, and Bed and Breakfast establishments in Volusia County. This file will be checked at least...

  17. Greening the Hotel Operations: Puerto Princesa Experience

    OpenAIRE

    Josefina S. Viernes

    2014-01-01

    - The study was conducted to assess the extent of implementation of green practices in the housekeeping and food and beverage departments among standard hotels in Puerto Princesa City, Palawan with respect to solid waste management, water conservation and energy utilization. The descriptive design was utilized in this research. Respondents of this study were the supervisors and staff of the Housekeeping and Food and Beverage Departments of the 13 standard hotels in Puerto Princesa...

  18. customer satsisfaction survey of omena hotel

    OpenAIRE

    Akinola, Ebenezer

    2013-01-01

    The bachelor’s thesis examines the importance of customer satisfaction via customers’ opinions. The objective of the thesis is to measure the level of satisfaction of Customers in Omena hotels in Helsinki region. The research exposes the expectation of customers that could assist the Omena hotels to upgrade their IT-enabled business operational services. The theory part of this thesis covers the concept of customer satisfaction, customer service and service quality dimensions. The empiri...

  19. Analisa Investasi Hotel Axana (Ex Ambacang Padang

    Directory of Open Access Journals (Sweden)

    Gusriani Gusriani

    2013-03-01

    Full Text Available Gempa bumi pada tahun 2009 mengakibatkan bangunan-bangunan di Padang banyak yang runtuh, salah satunya adalah Hotel Ambacang. Pemilik  membangun kembali Hotel  Ambacang dengan desain struktur  tahan gempa dan ini  membutuhkan biaya yang jauh lebih besar dari bangunan semula. Hotel Axana adalah hotel berbintang empat dengan jumlah lantai empat lantai, lantai satu terdiri dari kafe, lobby, gudang, coffe, dan ballroom, sedangkan untuk lantai dua terdiri dari 39 unit kamar, lantai tiga terdiri dari 37 unit kamar, lantai empat terdiri dari 38 unit kamar,  gym dan kolam renang. Penelitian ini bertujuan melakukan analisa kelayakan dengan meninjau aspek finansial. Analisa finansial ini dilakukan dengan menganalisa variabel investasi, kemudian menghitung pengeluaran dan  penerimaan  yang selanjutnya dapat dibuat cashflow selama masa investasi, kemudian dilakukan analisa sensitivitas terhadap variabel tingkatan jumlah pengunjung, tarif sewa kamar, dan suku bunga bank. Dari hasil analisa data diketahui bahwa Investasi total Hotel Axana Sebesar Rp 130.293.467.888,00 dengan NPV selama masa investasi  sebesar   Rp 1.712.634.662,00, sedangkan analisa Profitability Index (PI Hotel Axana ini = 1,3%, positif berarti hotel ini profit dan dikatakan layak dari segi finansial. Hasil analisa sensitivitas antara variabel okupansi, tarif sewa kamar, dan suku bunga terhadap NPV diketahui bahwa Hotel  Axana Padang layak jika  tingkat hunian lebih dari 40%, penurunan tarif sewa kamar tidak lebih dari 5% dari taraf saat ini,  suku bunga tidak lebih lebih dari 12,6 %.

  20. BUSINESS ETHICS STANDARDS AND HOTEL BUSINESS

    OpenAIRE

    Ivica Batinić

    2014-01-01

    By implementing certain standards in business, especially the standards of business ethics, each entity in the hotel industry emphasize its specificity and recognition, while giving a guestconsumer security and a guarantee that they will get desired quality. In today's global world, business ethics has become an indispensable part of the hotel business practices and prerequisite for achieving business success. Business ethics receives strategic significance because ...

  1. Customer satisfaction of an apartment hotel

    OpenAIRE

    Khyarginen, Margarita

    2015-01-01

    Customer satisfaction becomes the object of a research quite often, especially in business. If the company cares about its customers, it will put effort to know how satisfied they are with the services or products. Satisfied customers are loyal customers, who bring profit and other, new customers. Apartment Hotel Tampere MN, a new and developing company, is interested in keeping its customers satisfied. To expand and improve the services it is important for the hotel to measure customer s...

  2. Baseline and benchmark model development for hotels

    Science.gov (United States)

    Hooks, Edward T., Jr.

    The hotel industry currently faces rising energy costs and requires the tools to maximize energy efficiency. In order to achieve this goal a clear definition of the current methods used to measure and monitor energy consumption is made. Uncovering the limitations to the most common practiced analysis strategies and presenting methods that can potentially overcome those limitations is the main purpose. Techniques presented can be used for measurement and verification of energy efficiency plans and retrofits. Also, modern energy modeling tool are introduced to demonstrate how they can be utilized for benchmarking and baseline models. This will provide the ability to obtain energy saving recommendations and parametric analysis to explore energy savings potential. These same energy models can be used in design decisions for new construction. An energy model is created of a resort style hotel that over one million square feet and has over one thousand rooms. A simulation and detailed analysis is performed on a hotel room. The planning process for creating the model and acquiring data from the hotel room to calibrate and verify the simulation will be explained. An explanation as to how this type of modeling can potentially be beneficial for future baseline and benchmarking strategies for the hotel industry. Ultimately the conclusion will address some common obstacles the hotel industry has in reaching their full potential of energy efficiency and how these techniques can best serve them.

  3. San Marino.

    Science.gov (United States)

    1985-02-01

    San Marino, an independent republic located in north central Italy, in 1983 had a population of 22,206 growing at an annual rate of .9%. The literacy rate is 97% and the infant mortality rate is 9.6/1000. The terrain is mountainous and the climate is moderate. According to local tradition, San Marino was founded by a Christian stonecutter in the 4th century A.D. as a refuge against religious persecution. Its recorded history began in the 9th century, and it has survived assaults on its independence by the papacy, the Malatesta lords of Rimini, Cesare Borgia, Napoleon, and Mussolini. An 1862 treaty with the newly formed Kingdom of Italy has been periodically renewed and amended. The present government is an alliance between the socialists and communists. San Marino has had its own statutes and governmental institutions since the 11th century. Legislative authority at present is vested in a 60-member unicameral parliament. Executive authority is exercised by the 11-member Congress of State, the members of which head the various administrative departments of the goverment. The posts are divided among the parties which form the coalition government. Judicial authority is partly exercised by Italian magistrates in civil and criminal cases. San Marino's policies are tied to Italy's and political organizations and labor unions active in Italy are also active in San Marino. Since World War II, there has been intense rivalry between 2 political coalitions, the Popular Alliance composed of the Christian Democratic Party and the Independent Social Democratic Party, and the Liberty Committee, coalition of the Communist Party and the Socialist Party. San Marino's gross domestic product was $137 million and its per capita income was $6290 in 1980. The principal economic activities are farming and livestock raising, along with some light manufacturing. Foreign transactions are dominated by tourism. The government derives most of its revenue from the sale of postage stamps to

  4. Oil and gas trends in African oil-producing countries. Part 1. Algeria and Libya; Africa san`yukoku no sekiyu gas doko. 1. Arujeria, Ribia

    Energy Technology Data Exchange (ETDEWEB)

    Norie, T. [The Institute of Energy Economics, Tokyo (Japan)

    1995-02-01

    This paper introduces the recent crude oil and natural gas trends in Algeria and Libya out of the 6 African countries which account for more than 90% of crude and natural gas produced in the African continent. Algeria is now under severe economic situations, with deficits totalling 26 billion dollars. She depends on crude and natural gas for 95% of her foreign-exchange earnings. A number of foreign firms are now developing the oil and gas fields under dynamic political situations, with the Islamic fundamentalism radicals gaining power. She is now planning to expand the exportation of natural gas to European countries, produces 1.15 M B/D of oil (1994), having an R/P ratio of 34 years and refining capacity of 470 K B/D, and has the gas reserves of 3.7 trillion m{sup 3}, selling a total quantity of 53.9 billion m{sup 3}/y (1993). The UN`s sanctions on Libya for its acts of terrorism, such as blasting of a PamAm plane, have not had a fatal wound influenced on the Libyan economy. Oil exportation of 1.3 million B/D, accounting for 95% of her foreign- exchange earnings, gives the highest GNP per capita in Africa. Her oil reserves total 22.8 billion B (R/P ratio: 46 years). 6 figs., 15 tabs.

  5. Benchmarking and Quality of Small Hotels in Croatia: An Explorative Study = Primerjalno presojanje kakovosti majhnih hotelov na Hrvaškem

    Directory of Open Access Journals (Sweden)

    Ines Milohnic

    2007-03-01

    Full Text Available Benchmarking and Quality of Small Hotels in Croatia: An Explorative StudyAbstract: This work explores the co-dependency of benchmarking and quality based on numerous interviews with 60 managers of small hotels in Croatia. The aim of this research is to state different ways and possibilities of using the benchmarking method as one of the modern, efficient methods which provide opportunities for adapting to the changes and needs of the modern market. In its first part, the research covers comparison of business standards of small hotels in Croatia and small and medium hotels in the European Union. The second part refers to positioning the role of quality in business of small hotels within the context of ‘strategy of quality’ implementation, certificate of quality possession and measurement of the influence of quality on competitive advantages increase in small hotels in Croatia. The research has shown that management of small hotels rarely applies the comparison of business success regarding domestic and foreign competitors, and therefore fails to understand that this is the way to improve one’s business. The reasons for this could be found in the fact that our country has still not accepted the standard methodology of recording and analysing business results and management of results in the hotel industry (USALI, although it has been accepted in most developed countries of the world. Although quality has been stated as the basic strategic aim of small hotels’ management, the research showed that the present ‘declarative’ level should be lifted to the highest possible level in reality. At the end, the thesis of strong influence of quality on competitive advantages increase in small hotels in Croatia has been proved by using simple and multivariate regression analysis. The facts and propositions of implementation measures of benchmarking and quality of hotel management with the aim of achieving a competitive advantages increase have

  6. Hotel innovation and its effect on business performance

    DEFF Research Database (Denmark)

    Mattsson, Jan; Orfila-Sintes, Francina

    2014-01-01

    of an earlier developed model of innovation types, we investigate the effect on performance of different types of innovation. We find that two combinations of innovation types impact hotel performance in a positive way, namely the combinations termed, Full and Service&Back-Office innovation. We therefore......This paper explores the dynamics of hotel innovation and its impact on hotel performance with a representative sample of the whole hotel sector operating in the Balearic Islands, Spain. The managers of sampled hotels (N = 331) answered questions about innovations over a 6-year period. On the basis...... suggest that these combinations are used to create synergies for hotel performance....

  7. Sistem Pendukung Keputusan Untuk Pengadaan Fasilitas Hotel Menggunakan Metode TOPSIS

    OpenAIRE

    Susi Hendartie; Bayu Surarso; Beta Noranita

    2014-01-01

    The development of hotel business to make consumers more critical to choose a hotel products and services. If the hotel facilities more complete, so interest of the consumer is higher to choose the hotel. This  research study intend to build a decision support system for the procurement of hotel facilities with TOPSIS method. This method uses the six alternative form of the data; hotel rooms (guest  room), karaoke, gift shop, a gym, spa and travel corner (travel tour information) and data of ...

  8. The potential of branding in the hotel industry

    OpenAIRE

    Dufková, Kateřina

    2011-01-01

    The aim of this diploma paper is to discover if integration of hotels into hotel chains and hotel group is for the hotel industry the right direction. The first part defines what a brand is, why is created by companies and how a brand should be managed. Afterwards, brands strategies are identified. The paper describes possible ways of cooperation between hotels and hotel groups and tries to find out if this cooperation is beneficial or not. The last part of the paper is about Carlson Rezidor ...

  9. The Hotel as the Holiday/Stay destination: Trends and Innovations.

    OpenAIRE

    Hackett, Gereva; Melia, Detta

    2012-01-01

    This paper analyses trends in the international hotel industry and provides insights into the trends that are most likely to influence future business success. Trends, such as, design, social and lifestyle changes, the eco-hotel, the historically significant hotel, the sports hotel, the health spa, the quirky hotel, the boutique hotel and the fashionable hotel which are differentiating the traditional hotel product are discussed. This paper is based on primary and secondary research providing...

  10. Kajian Efektifitas Komunikasi Atasan Bawahan Pada Karyawan Hotel X (The analysis of downward communication efectiveness at Hotel X)

    OpenAIRE

    Frandawati

    2012-01-01

    Hotel is one sector that has a prominent role in tourism. That‟s why in it‟s management, a hotel must be responsive and sensitive about change taking place in environment. So does Hotel X, of which one three stars hotel in Medan. Hotel X itself went through a change of business entity from CV to PT that accompanied by developing Hotel Grand X. This change results in change in the structure of the organization and change in the way organization policies socialized. This change results some pro...

  11. INVESTMENT EFFICIENCY IN NEW HOTEL BUILDINGS IN CROATIA

    Directory of Open Access Journals (Sweden)

    Eddy Rot

    2012-12-01

    Full Text Available Abandonment of mass tourism in the late 80-ies of 20th century and attitude of humane tourism oriented to the needs and requirements of individuals, it is characterized by changes in the design and architectural design of hotel facilities. Features and functionality of hotel facilities are affected by trends in tourism demand. Tourism gets new features, which hotel companies must adapt. Individualism, humanism and hedonism are the guidelines that accompany the tourist industry in the 21st century. They determine the new considerations shaping and arranging hotel facilities, and the need for transformation of the hotel buildings designed for mass tourism in facilities for contemporary tourist who is aware of his needs, desires and aspirations. These trends should be monitored and the hotel industry in Croatia. The last decade marked by investments in reconstruction and modernization of existing hotel facilities, but investment in new hotel facilities are still minor. The reason for this is the fact that the hotel industry is low profitable activity, but also in the unfinished privatization, lack of domestic financial capital and the lack of attractiveness of the Croatia to attract foreign capital which would allow meaningful construction of new and rehabilitation of existing hotel facilities in line with trends in the tourism market. This paper critically examines the state of the hotel industry in the Republic of Croatia and its competitiveness in Europe, and it presents the results of research on the effectiveness of building a fictional hotel in Croatia, with a comparative analysis with European hotels.

  12. Project EXCEL: San Francisco Hilton and Towers, Stewarding Department. English Communication, Module 1.

    Science.gov (United States)

    Career Resources Development Center, Inc., San Francisco, CA.

    Project EXCEL is a federally-funded workplace literacy program involving hotel enterprises in the San Francisco (California) Bay area. Its focus is on identification and instruction of literacy skills essential to job success for limited-English-proficient (LEP) workers. Training is intended to enable employees to understand written work orders,…

  13. Surgery for children in low-income countries affected by humanitarian emergencies from 2008 to 2014: The Médecins Sans Frontières Operations Centre Brussels experience.

    Science.gov (United States)

    Flynn-O'Brien, Katherine T; Trelles, Miguel; Dominguez, Lynette; Hassani, Ghulam Hiadar; Akemani, Clemence; Naseer, Aamer; Ntawukiruwabo, Innocent Bagura; Kushner, Adam L; Rothstein, David H; Stewart, Barclay T

    2016-04-01

    Pediatric surgical care is deficient in developing countries disrupted by crisis. We aimed to describe pediatric surgical care at Médecins Sans Frontières-Brussels (MSF-OCB) projects to inform resource allocation and define the pediatric-specific skillset necessary for humanitarian surgical teams. Procedures performed by MSF-OCB from July 2008 to December 2014 were reviewed. Project characteristics, patient demographics and clinical data were described. Multivariable logistic regression was performed to determine predictors of perioperative death. Of 109,828 procedures, 26,284 were performed for 24,576 children (22% of all procedures). The most common pediatric operative indication was trauma (13,984; 57%). Nine percent of all surgical indications were due to violence (e.g., land mines, firearms, gender-based violence, etc.). The majority of procedures (19,582; 75%) were general surgical, followed by orthopedic (4350; 17%), and obstetric/gynecologic/urologic (2135; 8%). Perioperative death was low (42; 0.17%); independent predictors of death included age surgery and infant perioperative care is particularly needed. These findings are important when resourcing projects and training surgical staff for humanitarian missions. Copyright © 2016 Elsevier Inc. All rights reserved.

  14. Shangri-La Announces the Official Debut of Kerry Hotel,Beijing

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Shangri-La Hotels and Resorts introduced its second Kerry Hotel on November 19, 2011. Marking the completion of the first phase of a multimillion-dollar renovation, Shangri-La’s Kerry Centre Hotel, Beijing is rebranded as Kerry Hotel, Beijing. It joins its sister hotel, Kerry Hotel Pudong, Shanghai, which launched the brand in February 2011.

  15. Hotel Stouffer's Atlanta Inn. - Georgia (EE. UU.

    Directory of Open Access Journals (Sweden)

    Heery, -

    1976-04-01

    Full Text Available On a large 4-storey base structure rises a long, rather narrow 27-story tower. The 37,000 m2 of the hotel are distributed in the following manner: 525 hotel rooms, special suites, convention hall, meeting rooms; three restaurants with different interior decorations; ball room; cafeterias, shops; swimming-pools; additional installations that correspond to this hotel category. A chapter of great importance in the construction of the hotel was the interior planning and design. Different colour schemes, special furniture and a most varied selection of decorative and functional elements have been used. The materials and design of the exterior have been chosen with utmost care, whereby a contrast, though not a clash, with the adjacent buildings has been achieved. The hotel is completed with a 1,000-car parking deck, situated across the street and connected with the hotel by means of an over Street bridge.Está constituido por una amplia base de cuatro plantas, sobre la que se eleva una alta y esbelta torre de 27 plantas. En sus 37.000 m2 de superficie total se distribuyen: 525 habitaciones para clientes, incluyendo suites de categorías distintas; gran salón de congresos y salas de juntas y reuniones; tres restaurantes con distintas ambientaciones; sala de baile; cafeterías, tiendas; piscinas; y toda una serie de servicios propios de un hotel de esta categoría. Un capítulo de gran importancia en la construcción del hotel fue la ambientación interior, conseguida con diferentes esquemas de color, mobiliario especial y los más variados elementos decorativos y funcionales. El exterior también fue muy cuidado, empleándose materiales y diseños que contrastan, sin desentonar, con los edificios vecinos. El hotel se completa con un aparcamiento cubierto, de 1.000 plazas, situado al otro lado de la calle, y al que se une mediante un puente elevado.

  16. de los hoteles españoles

    Directory of Open Access Journals (Sweden)

    Enrique Claver Cortés

    2007-01-01

    Full Text Available Los hoteles necesitan cada vez más información para su correcta gestión y para maximizar su desempeño o éxito empresarial. De esta forma, en este estudio se analizan una serie de variables estratégicas clave que influyen directamente sobre el desempeño hotelero. Estas variables son el tamaño, el tipo de gestión y la categoría de los hoteles. En este trabajo, empleando la teoría de los grupos estratégicos, se han agrupado los hoteles españoles de entre 3 a 5 estrellas en función de cada una de estas variables estratégicas con el objetivo de determinar si influyen significativamente sobre el desempeño hotelero y en qué sentido. Entre los resultados que se han obtenido destacan el hecho de que a mayor tamaño y categoría, mayor es el desempeño que alcanzan los hoteles. Así mismo, los hoteles que pertenecen a cadenas alcanzan niveles de desempeño mayores que los independientes. Por lo tanto, de esta investigación se deducen importantes implicaciones para la dirección hotelera.

  17. Emergency Management for Disasters in Malaysian Hotel Industry

    Directory of Open Access Journals (Sweden)

    AlBattat Ahmad Rasmi

    2014-01-01

    Full Text Available This paper aims to identify major emergencies that have the potential to place Malaysian hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian hotels. Face-to-face interview with managers from three, four and five star hotels from different backgrounds: local; regional; and International in Kuala Lumpur, Subang, and Putrajaya are undertaken. The result revealed that Malaysian hotels are exposed to a wide range of natural and man-made disasters. Malaysian hotels lack proactive emergency planning and a lot of constraints which impede successful emergency planning for disasters in the hotel industry in Malaysia, with emphasizing on the relevant authority’s role to demonstrate emergency management to hotels convincing them to adopt such practices, so they can be able to cope with emergencies effectively.

  18. Hotel quality in the European Capital of Culture: Leeuwarden 2018

    African Journals Online (AJOL)

    Research in Hospitality Management is co-published by NISC (Pty) Ltd and Routledge, Taylor & Francis Group ... hotel sector with a tangible indication of how the hotel sector ... that aimed to bring the people of Europe closer together by.

  19. Traveler's encounter with nymphs in a hotel bed.

    Science.gov (United States)

    Sandlund, Johanna; Banaei, Niaz

    2014-01-01

    This case illustrates skin lesions in a traveler staying in a hotel bed infested with tics. Although infestation of hotels with bedbugs belonging to the Cimex genus is a growing problem worldwide, tick infestation has never been reported before.

  20. STRATEGIC MANAGEMENT PRACTICES WITHIN THE ROMANIAN HOTEL INDUSTRY

    National Research Council Canada - National Science Library

    Ovidiu-Niculae Bordean; Anca Borza

    2014-01-01

    .... This paper addresses the issue of strategic management in the hotel industry through a survey designed to identify the strategic practices that hotels from the North-Western part of Romania are using...

  1. Importance of satisfaction and guests experience in hotel business organizations

    National Research Council Canada - National Science Library

    Milošević Srđan

    2012-01-01

    .... Customer satisfaction is the key to retaining existing and attracting new guests. To achieve this goal, managers in the hotel organizations have become aware of the fact that the quality of staying in hotel represent unique experience for tourists...

  2. Marketing of a family hotel in the High Tatras

    OpenAIRE

    Danišová, Magda

    2008-01-01

    Master's thesis "Marketing of a family hotel in the High Tatras" is a marketing concept for a family hotel introducing all aspects of marketing that we should take into consideration both before and during its operation.

  3. Could You Spot Bed Bugs in A Hotel Room?

    Science.gov (United States)

    ... gov/news/fullstory_166585.html Could You Spot Bed Bugs in a Hotel Room? Survey finds they're ... HealthDay News) -- While many travelers think that finding bed bugs in their hotel room would be the stuff ...

  4. ?????? ?????????????? ?????????????? ? ???????????? ??????? ??????????? // ANALYSIS OF THE INTERACTION TOURIST AND HOTEL BUSINESS

    OpenAIRE

    Yermachenko, O.S.

    2010-01-01

    ??????????? ?????? ???????? ???????????? ?????? ????????? ?????????????? ? ?????????????? ???????, ????????????????? ???, ??? ? ????????? ????? ??????? ???????? ? ??????? ?? ??????????? ??????????? ????????? ????, ?????????? ?????? ???????-??-???? ????????? ????????????? ??????? ? ?????. Hotel business is an integral part of the of the hospitality industry and tourist business, it is supported by the fact that atpresent the importance and impact on hotel enterprises of local areas, particular...

  5. Disaster Preparedness of Hotel Industry Abroad: A Comparative Analysis

    Directory of Open Access Journals (Sweden)

    AlBattat Ahmad R.

    2014-01-01

    Full Text Available This paper aims to identify major emergencies that have the potential to place hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian and Jordanian hotels. Face-to-face interview for managers from three, four and five star hotels from different backgrounds: local; regional; and International in Kuala Lumpur, Penang, Amman and Petra were undertaken. Results revealed that hotels are exposed to a wide range of natural and man-made disasters, Occurred globally affected locally. Hotels lack proactive emergency planning and a lot of constraints which impede successful emergency planning for disasters in the hotel industry, with emphasizing on the relevant authority’s role to demonstrate emergency management to hotels convincing them to adopt such practices, so they can be able to cope with emergencies effectively.

  6. Opinions from senior managers of London's luxury hotels

    African Journals Online (AJOL)

    jane.b

    consideration for hoteliers who are looking to open a luxury hotel within the city of London, ... the importance the spa plays to the hotel, its overall purpose of being in operation, .... market provide benefit by identifying different dynamics of.

  7. Renewable energy for sustainable tourism: assessment of Macedonian hotels

    OpenAIRE

    Biljana PETREVSKA; Cingoski, Vlatko

    2015-01-01

    Hotels consume substantial quantity of energy, water and other non-durable products, thus provoking significant environmental impacts. On the other hand, they rely on clean nature and unpolluted environment as a core value for hotel industry. Tourists more often abandon tourism destinations in poor environmental condition and trace for hotels with eco label, eco certificate and certificate for energy efficiency. Consequently, hotel industry is becoming increasingly environmentally responsible...

  8. Quality Dimension for Elderly Service in Taiwan Hotel Industry

    OpenAIRE

    Chung-Chieh Lee; Feng-Hua Yang; Chih-Jen Chen

    2013-01-01

    The author conducted a questionnaire survey on randomly selected elderly tourists from three hotel groups in Taiwan: international group, domestic-business group, and domestic-tourist group. Based on the literature, the author developed a questionnaire and asked these tourists to rate the hotels in which they were staying on three quality dimensions: brand awareness, hotel facilities, and hotel services. Through the questionnaire survey, the author wanted to determine the performance of the t...

  9. ENVIRONMENTAL MANAGEMENT AT STAR RATED HOTEL IN BALI

    OpenAIRE

    Jaya Pramono; I Ketut Budi Susrusa; Agung Suryawan Wiranatha

    2014-01-01

    The outcomes of tourism in relation to the environmental sustainability is to preserve nature, environment, and resources availablity. Therefore, the obligation to maintain sustainability of environmental are become a top agenda for the managers of the star-rated hotels. In line with this spirit the high growth of hotel and tourist arrival in Bali correlated with the high of resources use to meet the demand of hotel guests, it will affect to the environment of hotel and the environmental of B...

  10. Potential of energy savings in the hotel sector in Jordan

    Energy Technology Data Exchange (ETDEWEB)

    Ali, Yahya [Department of Humanities and Social Sciences, Faculty of Arts, Hashemite University, Zarqa 13115 (Jordan); Mustafa, Mairna [Department of Sustainable Tourism, Queen Rania' s Institute of Tourism and Heritage, Hashemite University, Zarqa 13115 (Jordan); Al-Mashaqbah, Shireen [International Office, Hashemite University, Zarqa 13115 (Jordan); Mashal, Kholoud [Department of Land Management and Environment, Faculty of Natural Resources and Environment, Hashemite University, Zarqa 13115 (Jordan); Mohsen, Mousa [Department of Mechanical Engineering, Faculty of Engineering, Hashemite University, Zarqa 13115 (Jordan)

    2008-11-15

    This paper presents some insights into Jordan's energy consumption in the tourist accommodation sector. The results of a recent survey on environmental performance in the tourist accommodation sector in Jordan were used to evaluate energy conservation in hotels. A survey was designed and distributed to hotels' managers and departments' supervisors in order to understand the environmental performance in the tourist accommodation sector in Jordan during the period 10-17 August 2006. Also some field visits were conducted to fully understand hotels interaction regarding the environment, in addition to help interpreting the results of the survey. The study is limited to all classified hotels in Jordan. It was found that lighting hotels' main building and outside areas, and air conditioning consume more electricity compared to other departments. The results show that few classified hotels already installed energy saving equipments, though, it was noticed that managers of one star hotels were not really willing to make such changes in their hotels, on the other hand, other classified hotels (2-5 star hotels) have shown a high willingness to make changes in their hotels to reduce the consumption of different types of energy. Hotel's classification played a significant role in explaining variations in most of the results, particularly when it comes to long-term investments to reduce energy consumption by using energy efficient appliances. Five and four star hotels were the most hotels willing to use energy efficient appliances to reduce energy consumption. The study suggested some strategies to help reduce the negative impacts of high energy consumption in hotels. These strategies include better insulation, and enhanced insulation for the hot water reticulation system. Moreover, enhancing and increasing the level of awareness among all hoteliers through a directed and well-designed campaign. Also offer interest free loans; and activate precise

  11. Potential of energy savings in the hotel sector in Jordan

    Energy Technology Data Exchange (ETDEWEB)

    Ali, Y.; Mustafa, M.; Al-Mashaqbah, S.; Mashal, K.; Mohsen, M. [Hashemite Univ., Zarqa (Jordan)

    2007-07-01

    The number of different types of tourism accommodation has been growing over the past few years. The country of Jordan will face significant challenges in trying to meet the growing energy need and electricity demands while, at the same time, developing the energy sector in a way that minimizes the adverse impacts on the economy, the environment, and social life. This paper discussed energy consumption in the tourist accommodation sector in Jordan. It presented an evaluation of energy conservation in hotels based on a recent survey on environmental performance in Jordan's tourism sector. A survey was designed and distributed to hotels managers and supervisors during August 2006. Field visits were also conducted. The findings focused on several themes, including electricity and diesel fuel consumption and the willingness to adopt energy efficient procedures. such as switching incandescent bulbs to energy saving light bulbs, installing power monitoring systems and using energy efficient appliances. It was concluded that most electricity was consumed for lighting and air-conditioning. 18 refs., 7 tabs., 3 figs.

  12. BUCHAREST HOTEL MARKET IN THE EUROPEAN CONTEXT

    Directory of Open Access Journals (Sweden)

    Silvia Patricia DODU

    2014-12-01

    Full Text Available The European hospitality industry currently sees an increase in all specific indicators, a fact that shows, on one hand, the ability of this sector to overcome the economic turbulences of recent years, but also the real perspectives for future growth. Today’s hotel industry can no longer rely on the traditional growth methods, and needs to prepare for the major confrontation with the next-generation technological developments that generate modern marketing channels but, by default, incur significantly higher costs for simply „being” on the market. The Bucharest hotel market is no exception; in the recent past, it has witnessed a slight upwards trend generated by the increase of demand in the business tourism area, while also facing the challenge of integration of modern technologies in the hotel business.

  13. Approaches to quality management in hotel industry

    Directory of Open Access Journals (Sweden)

    Kateřina Ryglová

    2013-01-01

    Full Text Available The aim of the paper is to present possibilities and specifics of quality management in hotel services with the focus on the Servqual model. Servqual works on the definition of five dimensions of service quality: tangibles, reliability, responsiveness, assurance and empathy. Demonstrating the practical application of Servqual in selected hotels in the Czech Republic is also a part of the paper. Input data have been gained by force of a primary field-research with the help of a quantitative research via questionnaires and deep interviews. The results of the Servqual score for individual dimensions of service quality have also been used to calculate a total weighted score for the examined hotels and to outline benchmarking utilisation possibilities.

  14. The Effects of Social Media in the Hotel Sector: A report for WinHotels

    OpenAIRE

    Sullivan, John

    2013-01-01

    Social media usage is expanding in all age groups and across all socio-economic groups. This means it has become the focus of much attention from businesses looking to use it as a way to increase awareness of their products or services. The purpose of this report is to look at how social media is affecting the hotel business and whether Win Hotels should be using social media as a marketing tool. It offers the opportunity to engage with hotel guests before during and after a stay. This en...

  15. Business Guests Satisfaction in the Hotel Industry: A Case Study of North American Hotel Chains

    Directory of Open Access Journals (Sweden)

    Milan Bradić

    2013-04-01

    Full Text Available This paper considers the problem of satisfaction of business guests with hotel brands in North America. In analysis we used the guests responses (scores given for 12 different elements of hotel product. In order to arrive at more accurate results, monitored hotel chains are grouped into price tiers. The aim of this paper is to indicate what facilities and services the North American business guests appreciate most. Industry trends and results may be beneficial to all hoteliers, especially in business tourism segment.

  16. Supply chain management : hotel industry implications : a case study of Radisson Blu Marina Palace Hotel Turku

    OpenAIRE

    Itkonen, Gategaeo

    2014-01-01

    Supply chain management (SCM) scale is enormous yet very basic to any type of business structure. When it comes to a hotel industry, the nature of the industry and its complexity are challenging the way SCM would imply. The reason is that hotel industry offers services, which are considered intangible. This means SCM principles have more to be mentioned and found out in terms of its implication into the actual industry. The research emphasizes on how SCM would be implemented in a hotel i...

  17. How to make the customers satisfy the hotel

    Institute of Scientific and Technical Information of China (English)

    Yang Li

    2015-01-01

    with the rapid development of Cardiff economy as wel as the tourism industry, the city's hotels have almost 9,000 available bed spaces in total, more and more businesses men and tourist rush into Cardiff, it brings a lot of opportunities to the local hotel industry. So the designed hotel should also try their best to attract more customers for more profit.

  18. 40 CFR 30.18 - Hotel and motel fire safety.

    Science.gov (United States)

    2010-07-01

    ... 40 Protection of Environment 1 2010-07-01 2010-07-01 false Hotel and motel fire safety. 30.18... EDUCATION, HOSPITALS, AND OTHER NON-PROFIT ORGANIZATIONS Pre-Award Requirements § 30.18 Hotel and motel fire safety. The Hotel and Motel Fire Safety Act of 1990 (Public Law 101-391) establishes a number of...

  19. Evaluation of Marketing Mix of a chosen Hotel

    OpenAIRE

    Jedounová, Lucie

    2011-01-01

    This thesis focuse on tourism, part of it focuse on characteristic of tourism services and hotel industry too. Substance of this work is marketing in tourism and tourism services, specifically in hotel industry, where the goal is evaluate every simple part of marketing mix by chosen three-stars hotel and propose possible changes which could increase demand or attract new clients.

  20. Strategic Management Practices within the Romanian Hotel Industry

    Directory of Open Access Journals (Sweden)

    Ovidiu-Niculae Bordean

    2014-11-01

    Full Text Available The fierce competition among hotels had forced managers to reconsider the way in which they are doing business. The strategic planning is seen as one approach that could help hotel managers to bust their hotel performance and to obtain a competitive advantage against the other hotels. This paper addresses the issue of strategic management in the hotel industry through a survey designed to identify the strategic practices that hotels from the North-Western part of Romania are using. The research study was based on a questionnaire that was administered to 65 key decision makers from the hotel industry in five large cities. The aim of the study was to offer a real picture of the strategic approaches that are implemented within the hotel industry. The study uses 25 statements that largely correspond to some of the most-cited strategic practices within the strategic management tourism literature. The hotels that took part in the study focused mainly on implementing the differentiation and innovation strategy. The ANOVA test showed that there are significant differences between the way in which these strategies are pursued according to several characteristics of the hotels (size, category and management type. The results offer valuable and consistent insights for both hotel managers who wish to develop better strategies and theoreticians who are interested in filling in the existing gap from the hotel literature.

  1. Analisa Perbandingan Biaya Kebutuhan Dan Penggunaan Energi Hotel Yusro Jombang

    Directory of Open Access Journals (Sweden)

    Ryan Pramuditya

    2012-09-01

    Full Text Available Hotel Yusro, merupakan hotel berbintang 3 (tiga pertama di Kota Jombang dengan fasilitas yang lengkap. Sebagai hotel berbintang tiga yang baik, haruslah memenuhi persyaratan kriteria hotel yang baik sesuai dengan KEPMEN No KM.03/HK 001/MKP.02 [1] salah satunya yaitu memiliki sistem kelistrikan yang memadai dengan pengunaan daya yang tidak boros, yaitu yang konsumsi listriknya sesuai dengan kebutuhan energinya. Seiring dengan tarif listrik yang terus meningkat tiap tahunnya, penggunaan konsumsi listrik pada hotel dapat menyebabkan biaya operasional hotel yang meningkat pula. Menurut Shiming & Burnett, 2002, konsumsi energi untuk penerangan, sistem pengaturan suhu (penghawaan, dan sistem pemanas air umumnya mencapai 70% dari total penggunaan energi pada bangunan hotel. Kesimpulannya konsumsi energi terbesar terletak pada sistem kelistrikan hotel. Analisa energi yang akan dilakukan adalah analisa terhadap sistem kelistrikan yang meliputi sistem penghawaan, pencahayaan, dan transportasi vertikal gedung. Metode yang digunakan yaitu menghitung kebutuhan energi kelistrikan pada hotel lalu dibandingkan dengan hasil observasi konsumsi energi listrik di lapangan. Dari hasil analisa data diketahui bahwa hasil perbandingan biaya untuk sistem penghawaan hotel adalah perhitungan sesuai kondisi lapangan lebih hemat 17,67% dibandingkan perhitungan teoritis; untuk sistem transportasi vertikal hotel adalah 0%;  untuk sistem pencahayaan hotel adalah perhitungan teoritis lebih hemat 23,72% dibandingkan perhitungansesuai kondisi lapangan.

  2. Opinions from senior managers of London's luxury hotels

    African Journals Online (AJOL)

    jane.b

    professionals believing that spas are an expected element within luxury hotels. This paper has ... to a diversity of markets (Slattery 2012). .... ties in the workplace and therefore raise questions about ... having a somewhat moderate impact upon the hotel's identity. .... role stress: An empirical study of hotel spa managers.

  3. Hotel Employees' Japanese Language Experiences: Implications and Suggestions.

    Science.gov (United States)

    Makita-Discekici, Yasuko

    1998-01-01

    Analyzes the Japanese language learning experiences of 13 hotel employees in Guam. Results of the study present implications and suggestions for a Japanese language program for the hotel industry. The project began as a result of hotel employees frustrations when they were unable to communicate effectively with their Japanese guests. (Auth/JL)

  4. An Analysis of Cesarean Section and Emergency Hernia Ratios as Markers of Surgical Capacity in Low-Income Countries Affected by Humanitarian Emergencies from 2008 – 2014 at Médecins sans Frontières Operations Centre Brussels Projects

    Science.gov (United States)

    Stewart, Barclay; Wong, Evan; Papillon-Smith, Jessica; Trelles Centurion, Miguel Antonio; Dominguez, Lynette; Ao, Supongmeren; Jean-Paul, Basimuoneye Kahutsi; Kamal, Mustafa; Helmand, Rahmatullah; Naseer, Aamer; Kushner, Adam L.

    2015-01-01

    Background: Surgical capacity assessments in low-income countries have demonstrated critical deficiencies. Though vital for planning capacity improvements, these assessments are resource intensive and impractical during the planning phase of a humanitarian crisis. This study aimed to determine cesarean sections to total operations performed (CSR) and emergency herniorrhaphies to all herniorrhaphies performed (EHR) ratios from Médecins Sans Frontières Operations Centre Brussels (MSF-OCB) projects and examine if these established metrics are useful proxies for surgical capacity in low-income countries affected by crisis. Methods: All procedures performed in MSF-OCB operating theatres from July 2008 through June 2014 were reviewed. Projects providing only specialty care, not fully operational or not offering elective surgeries were excluded. Annual CSRs and EHRs were calculated for each project. Their relationship was assessed with linear regression. Results: After applying the exclusion criteria, there were 47,472 cases performed at 13 sites in 8 countries. There were 13,939 CS performed (29% of total cases). Of the 4,632 herniorrhaphies performed (10% of total cases), 30% were emergency procedures. CSRs ranged from 0.06 to 0.65 and EHRs ranged from 0.03 to 1.0. Linear regression of annual ratios at each project did not demonstrate statistical evidence for the CSR to predict EHR [F(2,30)=2.34, p=0.11, R2=0.11]. The regression equation was: EHR = 0.25 + 0.52(CSR) + 0.10(reason for MSF-OCB assistance). Conclusion: Surgical humanitarian assistance projects operate in areas with critical surgical capacity deficiencies that are further disrupted by crisis. Rapid, accurate assessments of surgical capacity are necessary to plan cost- and clinically-effective humanitarian responses to baseline and acute unmet surgical needs in LICs affected by crisis. Though CSR and EHR may meet these criteria in ‘steady-state’ healthcare systems, they may not be useful during

  5. TOTAL QUALITY MANAGEMENT AND CONTEMPORARY HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2013-04-01

    Full Text Available Strong competition in the market has caused the development of a new management approach known as Total Quality Management (TQM. Due to importance that quality plays in achieving competitive advantage, the hotel industry started to apply TQM. During the introduction of these systems, hotel companies may use different approaches to suit their own buseiness requirements. In doing so, 'TQM standards' can be used, or various international standards and models of business excellence Malcolm Balridge National Quality Award and European Quality Award.

  6. Pioneering reconstruction with solar price. The romantic hotel Muottas Muragl; Wegweisender Umbau mit Solarpreis. Das Romantik Hotel Muottas Muragl

    Energy Technology Data Exchange (ETDEWEB)

    Lauster, Marcus

    2012-07-01

    One of the most famous visitor terraces in Switzerland is Muottas Muragl at a height of 2456 m above sea. The Mounting Dining romantic hotel Muottas Muragl was opened in 2010. This hotel is more than just a typical first class extraordinary visitor terrace in the Engadine: It is the first plus energy-hotel in the Alps.

  7. Largest solar installation on a hotel in Switzerland; Groesste Hotel-Solaranlage der Schweiz

    Energy Technology Data Exchange (ETDEWEB)

    Stadelmann, M.

    2008-07-01

    This article describes the solar thermal installation on the Hotel Europa in St. Moritz-Champfer, Switzerland. The installation provides heat energy for domestic hot water preparation and for the heating of the hotel's indoor swimming pool. A thirty-percent reduction of heating oil consumption has been obtained. The system, which is based on the 'low-flow' principle, provides the highest possible temperature difference while using low pumping energy. The hotel's hot-water circulation system, which ensures fast availability of hot water at the taps, is also discussed. This largest hotel solar installation is designed to meet heating and hot-water requirements during the summer season. The high requirements placed on the materials used are discussed. Schematics are provided and first operational experience is briefly discussed.

  8. The Application of Intelligent Building Technologies to Space Hotels

    Science.gov (United States)

    Fawkes, S.

    This paper reports that over the last few years Intelligent Building technologies have matured and standardised. It compares the functions of command and control systems in future large space facilities such as space hotels to those commonly found in Intelligent Buildings and looks at how Intelligent Building technologies may be applied to space hotels. Many of the functions required in space hotels are the same as those needed in terrestrial buildings. The adaptation of standardised, low cost, Intelligent Building technologies would reduce capital costs and ease development of future space hotels. Other aspects of Intelligent Buildings may also provide useful models for the development and operation of space hotels.

  9. Quality Dimension for Elderly Service in Taiwan Hotel Industry

    Directory of Open Access Journals (Sweden)

    Chung-Chieh Lee

    2013-03-01

    Full Text Available The author conducted a questionnaire survey on randomly selected elderly tourists from three hotel groups in Taiwan: international group, domestic-business group, and domestic-tourist group. Based on the literature, the author developed a questionnaire and asked these tourists to rate the hotels in which they were staying on three quality dimensions: brand awareness, hotel facilities, and hotel services. Through the questionnaire survey, the author wanted to determine the performance of the three hotel groups according to the perceptions of their elderly tourists and any significant differences in tourists’ perceptions on the three quality dimensions. We found statistically significant differences in perception among the abovementioned three dimensions.

  10. The People-First Service of Grand Hotel Beijing

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Grand Hotel Beijing is located north of Chang’an Avenue and east of the landmark Forbidden City in Beijing.This five-star luxury hotel has received numerous government delegations and state leaders from around the world since it opened in 1990.Wang Fuhe has been General Manager of Grand Hotel Beijing for more than 10 years.Through the effortsofWangandhisteam,thehotelflagshipsteers steady and fast,taking a leading position among the countless luxury hotels in Beijing.Wang attributes the success of Grand Hotel Beijing to its distinctive

  11. Ashford Castle Hotel: Epitome of an excellent service experience

    OpenAIRE

    Kumar, V.; Brady, M

    2014-01-01

    Ashford Castle Hotel is one of the world’s finest five star luxury hotels, located in County Mayo on the dramatic west coast of Ireland. The castle dates from the 13th century and has been continuously occupied since then. The hotel is a member of Leading Hotels of the World, Ltd. and in 2013 was voted by Condé Nast Traveler® as the number three resort hotel in Europe, receiving a rating of 96.8% for service.\\ud Ashford Castle was first built as a defensive castle by the Anglo-Norman de Burgo...

  12. Psychological Empowerment and Work Engagement as Predictors of Work Satisfaction: A Sample of Hotel Employees .

    Directory of Open Access Journals (Sweden)

    Daniel Moura

    2015-06-01

    Full Text Available With more organizations looking for employees who take initiative and respond creatively to the challenges of the job, engagement and psychological empowerment becomes important at both individual and organizational levels. Engaged employees are generally more satisfied with their work, committed and effective at work. According to the JDR model (Schaufeli and Bakker, 2004, engagement may be produced by two types of working conditions: job demands (i.e., role stress and job resources (i.e., psychological empowerment; self-efficacy. This study examines the role of psychological empowerment and work engagement as antecedents of job satisfaction. A cross sectional study using online questionnaires was conducted. The sample consisted of 152 Portuguese workers in hotels. Tourism is an important tool for profit and the Portuguese hotels are fundamental for the growth of the country. Employee satisfaction increases employee retention and increases productivity influencing the income / profits for hotels. Hierarchical multiple regressions analyses revealed that job satisfaction was significantly predicted by psychological empowerment and work engagement. Results support JDR model by showing that positive outcomes, such as job satisfaction, may be predicted by motivational process and job demands. On a practical level, JDR model provides a framework for understanding motivating workplaces and engaged and satisfied hotel employees.

  13. The Satisfaction Index in the Hotel Business Case Study: Vega Hotel by Galati

    Directory of Open Access Journals (Sweden)

    Dan Păuna

    2016-05-01

    Full Text Available This study focuses on customers' level of satisfaction in the hotel industry. In this case, the level of satisfaction represents an index that links customers' satisfaction with the firm's effort to offer not only effective accommodation services, but other services as well. Under these circumstances, the hotel companies emphasize customers' satisfaction, realizing that customers' perception on the quality of products and services is a decisive factor in the size of the market segment and the level of profit.

  14. Program Corporate Social Responsibility di Industri Hotel: Sebuah Keuntungan atau Kerugian untuk Hotel

    Directory of Open Access Journals (Sweden)

    Maria Pia Adiati

    2012-04-01

    respected company. But many opinions denies the previous argue by saying the CSR program is a long term program profit gain since the short term result is good public image. The good public image will lead the loyalti of customer to keep using the product or service from the hotel. The customer loyalti also affected by the customers opinion, if they involves in the social activities held by the hotel, they also participate in a social activity.

  15. A Proposed for Assessing Hotel E-Readiness for Tourism in Southern Thailand

    OpenAIRE

    Piman Sirot; Poldee Wanchalerm

    2016-01-01

    This article only focuses on an overview of the Hotel E-readiness model and model design for tourism in Southern Thailand. “The convergence of information technology (IT) and communications technology (CT)” will be an important part of these technological innovations. The global economy has been turbulent during the last several years, and governments and enterprises are doing everything possible to inject momentum and effectuate sustainable growth. All member countries of Association of Sout...

  16. Water Use Patterns in Vietnamese Hotels: Modeling Toilet and Shower Usage

    OpenAIRE

    Kanako Toyosada; Takayuki Otani; Yasutoshi Shimizu

    2016-01-01

    Water saving is a key issue in rapidly developing countries, such as Vietnam, that face various water resource management challenges. This study investigated water-use patterns in a hotel in Ho Chi Minh City in Vietnam. It aimed to quantify the efficiency of water-saving devices through modeling toilet and shower usage patterns, including water consumption. The shift in hourly consumption of cold and hot water was also identified. Analysis revealed that, on average, a full toilet flush occurs...

  17. SEARCH COST REDUCTION INCREASES VARIATION IN HOTELS OCCUPANCY RATE: A THEORETICAL AND EMPIRICAL ANALYSIS

    OpenAIRE

    Marianna Succurro; Federico Boffa

    2010-01-01

    This study explores how direct online booking affects the variation in hotel bed-places occupancy rate between peak and off-peak periods, thereby contributing to three strands of literature, respectively the determinants of seasonality, the tourist information acquisition process and the impact of the internet on tourism. The empirical analysis, covering 18 countries over the 1997-2007 period, investigates the impact of an increase in the use of the internet by consumers on the seasonal varia...

  18. The European customer satisfaction index model: an application to the international hotel

    OpenAIRE

    Şirvan Şen Demir

    2012-01-01

    The purposes of this study are (1) to analyze the influence of corporate image, customer expectations, perceived quality and value on customer satisfaction and (2) to examine the relationship between customer satisfaction and customer loyalty. Through conducting a face-to-face interview, a total of 381 questionnaires were collected from tourists who were citizens of countries in European Union and stayed at international five-star hotels in Istanbul and Ankara. Structural Equation Modelling (...

  19. Application of Text Mining to Extract Hotel Attributes and Construct Perceptual Map of Five Star Hotels from Online Review: Study of Jakarta and Singapore Five-Star Hotels

    Directory of Open Access Journals (Sweden)

    Arga Hananto

    2015-12-01

    Full Text Available The use of post-purchase online consumer review in hotel attributes study was still scarce in the literature. Arguably, post purchase online review data would gain more accurate attributes thatconsumers actually consider in their purchase decision. This study aims to extract attributes from two samples of five-star hotel reviews (Jakarta and Singapore with text mining methodology. In addition,this study also aims to describe positioning of five-star hotels in Jakarta and Singapore based on the extracted attributes using Correspondence Analysis. This study finds that reviewers of five star hotels in both cities mentioned similar attributes such as service, staff, club, location, pool and food. Attributes derived from text mining seem to be viable input to build fairly accurate positioning map of hotels. This study has demonstrated the viability of online review as a source of data for hotel attribute and positioning studies.

  20. Hotell pakub pesa kunstile / Aime Jõgi

    Index Scriptorium Estoniae

    Jõgi, Aime, 1958-

    2004-01-01

    Raadioajakirjanik Lea Veelmaa hakkab kord kuus lindistama "Kunstikanali" saadet Grand Hotel Viljandis. 3. jaanuari avalikul lindistusel oli peakülaliseks Andres Tolts. Küsitleti ka Mari Vallikivi, Mari Sobolevi ja Voldemar Prometit. Hotellis on eksponeeritud A. Toltsi akrüülmaalid

  1. Hotell "Ülemiste" / Urmas Oja

    Index Scriptorium Estoniae

    Oja, Urmas, 1981-2012

    2004-01-01

    Aerofloti hotelli kohale ja osalt vana maja konstruktsioonidele ehitatud Ülemiste hotellist Tallinnas Lennujaama tee 2. Arhitekt Martin Aunin, sisekujundaja Meelis Pressi Arhitektuuribüroo, ehitaja AS FKSM. Hotell valmis 2004. a. 2 välisvaadet, sisevaade, plaan

  2. Women in the Hotel and Catering Industry.

    Science.gov (United States)

    Hotel and Catering Training Board, Wembley (England).

    A study of the employment of women in the hotel and catering industry indicated that the industry employs nearly 17 percent of the entire paid female work force in the United Kingdom. Women constitute 75 percent of the industry's work force, and 47 percent of its managers are women. Women's position in the industry is characterized by their…

  3. Hotel Luz Sevilla, España

    Directory of Open Access Journals (Sweden)

    Población Knappe, E.

    1967-03-01

    Full Text Available The basement contains the general services of the building, luggage stores, lecture and exhibition halls, and a sauna bath. The offices, phone exchanges, drawing room and bar are situated on the ground floor. Other reception rooms, dining hall and kitchen are on the first floor. There are intermediate floors between the ground, first and second floors, to accommodate various auxiliary services. The remaining hotel floors contain the guest rooms. On the top floor there is suitable space for banquets and social functions. The project is finely built and fitted with most luxurious and up to date fittings, as befit a luxury hotel.La planta de sótano alberga: los servicios generales del edificio; una zona para consigna de equipajes; sala de conferencias o exposiciones; sauna, etc. En planta baja están situadas: las oficinas; centralitas; salón y bar, etc. La planta primera aloja: los salones; comedores; cocina, etc. Entre la planta baja y primera, y primera y segunda, han sido construidas dos entreplantas para servicios. Las restantes plantas están ocupadas por las habitaciones del Hotel. Y en la planta de ático se han creado los ambientes propicios para homenajes o banquetes y fiestas sociales. El edificio está tratado con gran nobleza y equipado con las más modernas instalaciones de confort, cual corresponde a un hotel de lujo.

  4. Hotel Slowhorse, Piancavallo, Italia Stefano Pujatti, 2012

    OpenAIRE

    Pujatti,Stefano

    2013-01-01

    A partir de un zócalo pétreo, una estructura de madera laminada construye el volumen de este hotel de altura media, adaptándose a los requerimientos que impone la nieve a la gran superficie de la cubierta.

  5. Labour productivity in the hotel business

    NARCIS (Netherlands)

    W.H.M. van der Hoeven; A.R. Thurik (Roy)

    1984-01-01

    textabstractThis article studies differences in labour productivity in the hotel business. Cross section data consisting of one German and two Dutch samples are used. Explanatory variables are: scale, proportion of restaurant sales relative to accommodation sales, wage rate, location and price. This

  6. The collected economics articles of Harold Hotelling

    CERN Document Server

    1990-01-01

    In 1985 I first began my research on the life and work of Harold Hotel­ ling. That year, Harold Hotelling's widow had donated the collection of his private p:;tpers, correspondence and manuscripts to the Butler Library, Columbia University. This is a most appropriate place for them to reside, in that Hotelling's most productive period as an active researcher in eco­ nomics and statistics coincides with the years when he was Professor of Mathematical Economics at Columbia (1931-1946). The Hotelling Collection comprises some 13,000 separate items and contains numerous unpublished letters and manuscripts of great importance to historians of economics and statistics. In the course of the following year I was able, with the generous financial assistance of the Nuffield Foundation, the Economic and Social Research Council, the British Academy and the University of Durham, to spend six weeks over the Easter period working on the collection. I returned to New York in September 1986 while on sabbatical leave from th...

  7. Women in the Hotel and Catering Industry.

    Science.gov (United States)

    Hotel and Catering Training Board, Wembley (England).

    A study of the employment of women in the hotel and catering industry indicated that the industry employs nearly 17 percent of the entire paid female work force in the United Kingdom. Women constitute 75 percent of the industry's work force, and 47 percent of its managers are women. Women's position in the industry is characterized by their…

  8. Olympics Heat Up Beijing Hotel Industry

    Institute of Scientific and Technical Information of China (English)

    JUMBO; ZHANG

    2007-01-01

    With the Olympics fast approaching,Beijing has become the hot spot for all types of hotels The Sun Dong An Plaza, located at the center of Beijing’s 'Golden Street'-Wangfujing, is undergoing an overall renovation with a budget of 200 million yuan ($26 mi

  9. Labour productivity in the hotel business

    NARCIS (Netherlands)

    W.H.M. van der Hoeven; A.R. Thurik (Roy)

    1984-01-01

    textabstractThis article studies differences in labour productivity in the hotel business. Cross section data consisting of one German and two Dutch samples are used. Explanatory variables are: scale, proportion of restaurant sales relative to accommodation sales, wage rate, location and price. This

  10. Hotell Hilton Tallinn Park / Kersti Pikk

    Index Scriptorium Estoniae

    Pikk, Kersti

    2016-01-01

    Äriklassihotellide ketti Hilton kuuluv hotell Tallinnas. Arhitektuurse lahenduse autor Meelis Press. Interjööri kujundasid Soome büroo dSign Vertti Kivi & Co ja Allianss Arhitektid. Hotelli tube ja üldalasid kaunistavad Katrin Karu ja Maria Simsoni maalid

  11. Hotell Hilton Tallinn Park / Kersti Pikk

    Index Scriptorium Estoniae

    Pikk, Kersti

    2016-01-01

    Äriklassihotellide ketti Hilton kuuluv hotell Tallinnas. Arhitektuurse lahenduse autor Meelis Press. Interjööri kujundasid Soome büroo dSign Vertti Kivi & Co ja Allianss Arhitektid. Hotelli tube ja üldalasid kaunistavad Katrin Karu ja Maria Simsoni maalid

  12. Introducing Environmental Management in the Hotel Industry

    OpenAIRE

    Tambovceva, T

    2007-01-01

    This article presents a case study of the introduction of environmental management practices and systems in the hotel industry to provide an answer to the environmentally sustainable tourism challenge. It describes the approach learned in replicating the approach to resorts around the world are now adopting environmental management systems as a means of improving resource use efficiency, reducing operating costs, increasing staff involvement.

  13. How to Improve Hotel Service Quality

    Institute of Scientific and Technical Information of China (English)

    高婧

    2014-01-01

    This paper states the importance of provide quality service in hotel industry. The key lessons to be gleaned from the present review are:the advanced training design;the development of service culture&service value throughout the organization; and positive attitudes to complaints. It is also important to have a key person in the organization to stimulate and facilitate the whole process.

  14. Greening the Hotel Operations: Puerto Princesa Experience

    Directory of Open Access Journals (Sweden)

    Josefina S. Viernes

    2014-10-01

    Full Text Available - The study was conducted to assess the extent of implementation of green practices in the housekeeping and food and beverage departments among standard hotels in Puerto Princesa City, Palawan with respect to solid waste management, water conservation and energy utilization. The descriptive design was utilized in this research. Respondents of this study were the supervisors and staff of the Housekeeping and Food and Beverage Departments of the 13 standard hotels in Puerto Princesa City. Using total enumeration, 52 hoteliers were asked to answer the survey questionnaire to be able to come up with data needed in the study. Frequency counts, percentages, means and Analysis of Variance were used to interpret and analyze the data gathered. Among the three groups of green practices included in the study, solid waste management obtained the highest mean for both the housekeeping department and food and beverage department which indicates that green practices under this category are the most extensively implemented. Conversely, respondents from the housekeeping department rated green practices related to energy utilization as the least implemented while food and beverage department respondents revealed that green practices pertaining to water conservation are the least implemented. Using one way analysis of variance (ANOVA, the responses revealed that there is no significant difference in the extent of implementation of green practices in all the three categories that were studied within hotels. However, a significant difference among hotels was found out when it comes to the extent of implementation of green practices for the same categories.

  15. Hotel Contemporary Resort - Florida – (EE. UU.

    Directory of Open Access Journals (Sweden)

    Welton Becket y Asociados, Arquitectos e Ingenieros

    1973-10-01

    Full Text Available The revolutionary design of this Hotel is based on a completely modulated construction, in which prefabricated room units were used, superimposed in two fronts in a triangular shape, enclosing a wide public space inside. In this space, furthermore, the necessary installations have been arranged to allow a monorail to pass. The building has four main levels for the public, eight storeys of rooms, one of suites, and a spacious restaurant which crowns the building. Adjoining it, there is a low building, with only three heights, entirely for rooms. Between this annex and the hotel , there is a total of over a thousand rooms for guests.El revolucionario diseño de este hotel está basado en una construcción totalmente modulada, en la que se emplearon unidades prefabricadas de habitación, superpuestas en dos frentes de una forma triangular, encerrando en su interior un amplio espacio público. En este último se han dispuesto, además, las instalaciones necesarias para permitir el paso de un monorraíl. El edificio consta de cuatro niveles principales para el público, ocho plantas de habitaciones, una de suites, y un amplio restaurante que corona el edificio. Adyacente a él se encuentra una construcción baja, de sólo tres alturas, dedicada enteramente a habitaciones. Entre este anexo y el hotel, albergan un total de más de mil habitaciones para huéspedes.

  16. The Conceptions of Hotel Management Profession of The Students Studying in Tourism and Hotel Management Program

    Directory of Open Access Journals (Sweden)

    Atınç OLCAY

    2010-12-01

    Full Text Available Hotel management is a service industry sector in which circumstances are requirea by one human serving another and where opportunities are highly materialized. It is one of the rare business types where “human” is at the center bath as the service provider and the receiver. İt depends on flawless service that addresses different cultures and nations, depends on hard working conditions and requires smiling face and tolerance in its nature. Thus hotel management profession necessitates commitment and sacrifice. In this respect, it is impossible for a hotelkeeper that does not like and respect his/her profession to become neither successful nor happy spiritually and physically. This research is conducted to find out the conceptions of the students in Gaziantep University Tourism and Hotel Management Community College. Additionally, in this research, it is observed whether the correlation between students’ approach to define hotel management as a profession have a meaningful difference in statistical variables like gender and the type of high school that they have graduated. Results indicate that large numbers of students participating in this research have a positive conception of the hotel management profession and there are determined meaningful differences between students’ approach towards the hotel management profession and their statistical variables like gender and the type of high school they graduated

  17. Smoking in hotels: prevalence, and opinions about restrictions.

    Science.gov (United States)

    Semmonds, A; Bailey, K; Bentley, S; Chase, V; Fernando, S; Guruge, A; King, M; Tan, O M; Walsh, R

    1995-02-01

    Exposure to high levels of environmental tobacco smoke can occur in hotels. Controversy exists about smoking regulation on licensed premises. This survey of 138 people attending one of three Newcastle hotels during 1993 found that 57 per cent of respondents were nonsmokers. Fifty-eight per cent (95 per cent confidence interval (CI) 50 to 66 per cent) of respondents in these hotels believed their health was being adversely affected by other people's smoke in the hotel. Seventy per cent (CI 62 to 78 per cent), including half the smokers, were in favour of restriction of smoking in the hotels. Most preferred the establishment of smoke-free areas to the introduction of total smoking bans in hotels. The failure of hotels to regulate smoking suggests that a legislative approach is required. The case for legislation would be strengthened by a larger study elsewhere in Australia.

  18. Casa en San Luis Country-MIssouri

    Directory of Open Access Journals (Sweden)

    Armstrong, Harris

    1964-11-01

    Full Text Available This house includes a residential zone, and another devoted to workshop and garage. In the residential part there is a daytime living space, bedrooms, a studio and services. The workshop and garage are discreetly screened behind a curved wall, which connects both zones, and also marks the boundary of the site. This a simple, distinguished, well organized project, is well attuned to the surrounding scenery, and enjoying a magnificent view of the Meramec river.Podemos distinguir dos cuerpos de edificio: el residencial y el dedicado a taller y garaje. En el cuerpo residencial aparecen claramente diferenciadas cuatro zonas: vivencia diurna, dormitorios, servicio y estudio. El cuerpo destinado a taller y garaje permanece discretamente oculto por el muro curvo, que enlaza los dos cuerpos de edificación y sirve de límite del recinto. El conjunto edificado destaca, por su elegante sencillez, adecuada distribución interior y por el partido sacado del paisaje circundante, ya que, debido a su acertado emplazamiento, se disfruta de una magnífica vista panorámica sobre el río Meramec.

  19. Legionellosis Outbreak Associated With a Hotel Fountain.

    Science.gov (United States)

    Smith, Shamika S; Ritger, Kathy; Samala, Usha; Black, Stephanie R; Okodua, Margaret; Miller, Loretta; Kozak-Muiznieks, Natalia A; Hicks, Lauri A; Steinheimer, Craig; Ewaidah, Saadeh; Presser, Lance; Siston, Alicia M

    2015-12-01

    Background.  In August 2012, the Chicago Department of Public Health (CDPH) was notified of acute respiratory illness, including 1 fatality, among a group of meeting attendees who stayed at a Chicago hotel during July 30-August 3, 2012. Suspecting Legionnaires' disease (LD), CDPH advised the hotel to close their swimming pool, spa, and decorative lobby fountain and began an investigation. Methods.  Case finding included notification of individuals potentially exposed during July 16-August 15, 2012. Individuals were interviewed using a standardized questionnaire. An environmental assessment was performed. Results.  One hundred fourteen cases were identified: 11 confirmed LD, 29 suspect LD, and 74 Pontiac fever cases. Illness onsets occurred July 21-August 22, 2012. Median age was 48 years (range, 22-82 years), 64% were male, 59% sought medical care (15 hospitalizations), and 3 died. Relative risks for hotel exposures revealed that persons who spent time near the decorative fountain or bar, both located in the lobby were respectively 2.13 (95%, 1.64-2.77) and 1.25 (95% CI, 1.09-1.44) times more likely to become ill than those who did not. Legionella pneumophila serogroup 1 was isolated from samples collected from the fountain, spa, and women's locker room fixtures. Legionella pneumophila serogroup 1 environmental isolates and a clinical isolate had matching sequence-based types. Hotel maintenance records lacked a record of regular cleaning and disinfection of the fountain. Conclusions.  Environmental testing identified Legionella in the hotel's potable water system. Epidemiologic and laboratory data indicated the decorative fountain as the source. Poor fountain maintenance likely created favorable conditions for Legionella overgrowth.

  20. Chronic disease risk factors among hotel workers.

    Science.gov (United States)

    Gawde, Nilesh Chandrakant; Kurlikar, Prashika R

    2016-01-01

    Non-communicable diseases have emerged as a global health issue. Role of occupation in pathogenesis of non-communicable diseases has not been explored much especially in the hospitality industry. Objectives of this study include finding risk factor prevalence among hotel workers and studying relationship between occupational group and chronic disease risk factors chiefly high body mass index. A cross-sectional study was conducted among non-managerial employees from classified hotels in India. The study participants self-administered pre-designed pilot-tested questionnaires. The risk factor prevalence rates were expressed as percentages. Chi-square test was used for bi-variate analysis. Overweight was chosen as 'outcome' variable of interest and binary multi-logistic regression analysis was used to identify determinants. The prevalence rates of tobacco use, alcohol use, inadequate physical activity and inadequate intake of fruits and vegetables were 32%, 49%, 24% and 92% respectively among hotel employees. Tobacco use was significantly common among those in food preparation and service, alcohol use among those in food service and security and leisure time physical activity among front office workers. More than two-fifths (42.7%) were overweight. Among the hotel workers, those employed in food preparation and security had higher odds of 1.650 (CI: 1.025 - 2.655) and 3.245 (CI: 1.296 - 8.129) respectively of being overweight. Prevalence of chronic disease risk factors is high among hotel workers. Risk of overweight is significantly high in food preparation and security departments and workplace interventions are necessary to address these risks.

  1. Hotel Overbooking and Cooperation with Third-Party Websites

    Directory of Open Access Journals (Sweden)

    Yufeng Dong

    2015-08-01

    Full Text Available Hotels cooperate with third-party websites to enhance their competitive position and attain sustainable development in the era of e-commerce. Furthermore, hotel managers overbook to hedge against last-minute cancellations and customer no-shows. This paper discusses pricing and overbooking strategies of a hotel in the context of cooperation with multiple third-party websites and analyzes how these strategies influence the cooperation process. The increase in profits resulting from the overbooking strategy is also examined. A model of a Stackelberg game between the hotel and third-party websites and a Nash game among the third-party websites are developed to analyze the process. Results indicate that the compensation coefficient has a slight influence on hotel pricing strategy, but causes a sharp decrease in overbooking level. As the hotel demands to lessen the probability of denying under higher compensation rate, the third-party websites would exert less sales effort to reduce the demand of online customers. Results also show that under a given market demand, hotel effort only serves to redistribute market shares among the hotel and third-party websites, without influencing hotel pricing and overbooking decisions. Specifically, the market shares of the third-party websites decrease in the effort level of the hotel resulting from an increase in the hotel market share. Finally, in the numerical example where one hotel and two websites are analyzed, hotel overbooking strategy improves hotel profit by 4.20%, whereas profit improvements for Websites 1 and 2 are as high as 5.26% and 5.21%, respectively. Managerial implications of the study are also provided.

  2. ENVIRONMENTAL MANAGEMENT AT STAR RATED HOTEL IN BALI

    Directory of Open Access Journals (Sweden)

    Jaya Pramono

    2014-03-01

    Full Text Available The outcomes of tourism in relation to the environmental sustainability is to preserve nature, environment, and resources availablity. Therefore, the obligation to maintain sustainability of environmental are become a top agenda for the managers of the star-rated hotels. In line with this spirit the high growth of hotel and tourist arrival in Bali correlated with the high of resources use to meet the demand of hotel guests, it will affect to the environment of hotel and the environmental of Bali. This study surveyed 126 star hotels in Bali (which consists of four (4 one-star hotels, ten (10 two-star hotels, thirty-nine (39 three-star hotels, twenty-four (24 four-star hotels, and forty-nine (49 five star hotels, using a questionnaire, where the alternative answer used the seven (7 options, and the data were analyzed using descriptive statistics, and structural equation modelling (SEM. This study successfully established a significant model that describes the relationship between environmental issues, environmental management processes, and the benefits of environmental management processes in star rated hotels in Bali. Also the results of this research demonstrate that: 1. There is a significant relationship between environmental issues to the process of environmental management at star rated hotels in Bali, and 2. There is a significant relationship between the process of environmental management to the the benefits of environmental management processes of the star rated hotels in Bali. Furthermore, the issues of environment is consists of: a. The issue of pressure from tour operator, b. The issue of customer and tourists pressure, and c. The issue of climate change. Then the environmental management process of hotel consists of: a. The wastewater management process, b. The solid waste management processes, and c. The chemical management processes, and finally the benefits of environmental management processes in star hotels are consists of: a

  3. Inventory analysis and carbon footprint of coastland-hotel services: A Spanish case study.

    Science.gov (United States)

    Puig, Rita; Kiliç, Eylem; Navarro, Alejandra; Albertí, Jaume; Chacón, Lorenzo; Fullana-I-Palmer, Pere

    2017-04-03

    Tourism is a key industry in the Spanish economy. Spain was in the World top three ranking by international tourist arrivals and by income in 2015. The development of the tourism industry is essential to maintain the established economic system. However, if the environmental requirements were not taken into account, the country would face a negative effect on depletion of local environmental resources from which tourism depends. This case study evaluates, through a life cycle perspective, the average carbon footprint of an overnight stay in a Spanish coastland hotel by analyzing 14 two-to-five-stars hotels. Inventory and impact data are analyzed and presented both for resource use and greenhouse gases emissions, with the intention of helping in the environmental decision-making process. The main identified potential hotspots are electricity and fuels consumption (6 to 30kWh/overnight stay and 24 to 127MJ/overnight stay respectively), which are proportional to the number of stars and unoccupancy rate and they produce more than 75% of the impact. It is also revealed that voluntary implementation of environmental monitoring systems (like EMAS regulation) promotes collection of more detailed and accurate data, which helps in a more efficient use of resources. A literature review on LCA and tourism is also discussed. Spanish hotels inventory data presented here for the first time will be useful for tourism related managers (destination managers, policy makers and hotel managers among others) to calculate sustainability key indicators, which can lead to achieve real sustainable-tourism goals. Further data collection will be needed in future projects to gather representative data from more hotels, other accommodation facilities and also other products/services offered by tourist sector in Spain (like transport of tourists, food and beverage, culture-sports & recreation and others).

  4. International Tourists’ Environmental Attitude towards Hotels in Accra

    Directory of Open Access Journals (Sweden)

    Ishmael Mensah

    2013-05-01

    Full Text Available The available literature suggests that there has been a rise in green consumerism not only among general consumers but tourists. This has provided the impetus for the ‘greening’ of hotels as hotel guests have indicated their preference for hotels that ‘take care of the environment’. Ironically, the environmental impacts of hotels especially with regards to the consumption of energy and water are more likely to be exacerbated by their guests. In spite of this, most studies on environmental management in hotels have centred on programmes and initiatives undertaken by management with little focus on the attitudes and behaviour of guests. This study sought to assess international tourists’ environmental attitude towards hotels in Accra and the implications for environmental management by hotels. A sample of 343 international tourists was surveyed at major tourist attraction sites in Accra. The results of the study indicate that a majority of respondents generally held the view that hotels do not destroy the environment but contribute to the global environmental problems. Most of them (83% were therefore willing to pay more to stay in a hotel with a responsible environmental attitude. There was also a significant positive relationship between some socio-demographic characteristics of tourist such age and sex and their environmental behaviour. The results of this study have implications for environmental education of guests and the marketing of hotels.

  5. Kundnöjdheten i Hotel Anna

    OpenAIRE

    Boije, Daniel

    2014-01-01

    I dagens läge värderas kundrelationer högt inom marknadsföringen. Kundnöjdhet förknippas med lönsamhet och ses som en långsiktig investering. Hotel Anna är ett litet hotell i centrala Helsingfors och fungerar som min uppdragsgivare. Syftet med detta arbete är att utreda kundnöjdheten samt hur kundbetjäning och kvalitet upplevs i hotellet. Delsyftet är också att hitta kundnöjdhets förbättringsförslag för hotellet. Den teoretiska referensramen består av teori som behandlar tjänster, kvalitet, k...

  6. Hotel Hilton en New Orleans - EE. UU.

    Directory of Open Access Journals (Sweden)

    Hellmuth, George

    1980-03-01

    Full Text Available The New Orleans Hilton, in the banks of the Mississippi, is the first of a number of hotels planned to make this city the major convention centre in the South of the United States. The building is 30 floor high with 1,200 guest rooms. One of the most interesting features of the hotel is the glazed atrium which, in the lower levels of the U-shaped floor plan reaches nine storey’s high. The interior design by Frank Nicholson is outstanding by the combination of styles creating a unique eclecticism in an attempt to provide each space with an attractive, comforting atmosphere.

    El Hotel Hilton de New Orleans, a orillas del no Mississippi, es el primero de una serie de hoteles previstos, cuya construcción convertirán a esta ciudad en el centro de convenciones más importantes del Sur de los Estados Unidos. El edificio cuenta con treinta plantas de altura, en las que se distribuyen 1.200 habitaciones Una de sus características más interesantes es el atrio acristalado que, en los niveles inferiores de la «U» definida por la construcción, alcanza nueve plantas de altura. Destaca el diseño de los interiores, a cargo del especialista Frank Nicholson, en donde la combinación de estilos da lugar a un eclecticismo singular, que procura dotar a los ambientes de una atmósfera atractiva y acogedora.

  7. Employee Engagement in Hotel X & Y

    OpenAIRE

    Leppänen, Saara

    2015-01-01

    This thesis studies employee engagement in Hotel X and Y. For small businesses the engagement of employees is very important as this way businesses are able to reduce costs, ensure the professionalism of employees and obtain loyal customers. The research studies the current level of engagement and gives recommendations for further increasing the engagement. The theoretical framework introduces the concept employee engagement through Kahn 1990’s Employee Engagement Model and Maslow’s Hierarchy...

  8. Four Seasons Hotel, Dublin: Four Square Menu

    OpenAIRE

    Four Seasons Hotel

    2013-01-01

    The Four Seasons Hotel located at Simmonscourt Road in Dublin 4 offers a wide range of fine dining experiences. This lunch menu offers the best of high quality ingredients to provide the best of Irish cooking. One Tray-Four flavours offers four dishes selected by the restaurant chef and offers a quick alternative for lunch. http://arrow.dit.ie/menus21c/1055/thumbnail.jpg

  9. RESEARCH OF EXPECTED AND PERCEIVED SERVICE QUALITY IN HOTEL MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Milan Bradić

    2011-06-01

    Full Text Available The paper examines the concept and measurement of quality of service in the hotel sector. The ratings of guests’ expectations and calculations of SERVQUAL gap (discrepancies between expectations and perceptions, has been the most reliable method in estimating the precise diagnosis of quality deficiency. The findings of questionnaire research aimed at measuring the service quality in spa hotels are presented in this paper. The research was conducted in hotels of the third category (three-star hotels which are located in the most visited spa centers in Serbia: Vrnjačka banja, Niška banja, Soko banja and Mataruška banja, during the months of September - November 2009. Service quality was measured with a model based on SERVQUAL model. The results may be important for providers of hotel services and contribute to the advancement of business through the adjustment of the product needs of hotel guests.

  10. Financial Accountant Versus Managerial Accountant in the Hotel Business System

    Directory of Open Access Journals (Sweden)

    Ivana Zubac

    2012-01-01

    Full Text Available From the perspective of financial or managerial accountant, subject of interest in this paper is the relationship of financial and managerial accounting in the hotel business. Being necessary functions within the business system of hotel company, their mutual connection as well as their differences are explained. The management of hotel company makes decisions based on accounting information from both parts of accounting. As support to hotel management in decision-making, financial accountant provides financial information about past events, while managerial accountant provides non-financial information oriented toward future. The example above is just one out of many specific tasks, which are performed by accountants of specific part of hotel accounting system. Without their support, the management could not make correct and timely decisions with certainty. The importance of the roles of financial and managerial accountant is reflected through need for a wide knowledge in the field of accounting in specific business conditions of hotel industry.

  11. The Pricing Effects of Heritage at an Iconic Hotel

    Directory of Open Access Journals (Sweden)

    Bradford T. Hudson

    2015-05-01

    Full Text Available Historic hotels are a recognized product type in the lodging industry and may be found in significant numbers throughout the globe. The purpose of this article is to validate the notion that heritage can be an important element of the consumer value proposition for older hotels, by demonstrating that an iconic hotel with a distinct historical identity is able to attain a price premium over newer hotels with comparable operating characteristics. This exploratory study is based on qualitative field research conducted by the author, and quantitative analysis of pricing data that was collected by a regional hotel industry association over a five year period. The author concludes that heritage does indeed have a positive effect on the ability to attain a price premium at historic hotels, especially for leisure travelers.

  12. Evaluation of lumbar overload in hotel maids.

    Science.gov (United States)

    Silva, J S; Correa, L R C; Morrone, L C

    2012-01-01

    Work-related musculoskeletal disorders are responsible for important amount of declining productivity among workers. Its economic impact is considered important because, in some aspects, such as sickness absence, it can cause increase in costs for employers. This paper aimed at identifying whether the activities that the hotel maids perform during working hours may lead to the development of musculoskeletal disorders. Cross-sectional study conducted in a hotel in the city of São Paulo, Brazil. Performed an ergonomic analysis of the job application with a checklist consisting of risk assessment of low back pain. The maids are responsible for the cleaning of hotel rooms, including to lean in order to clean the bathroom. The activity is associated with ergonomic risk for poor posture, manual transport of loads and use of physical force in the upper limbs. This job presents a moderate risk of low back pain according to checklist for assessing the ergonomic situation. Negative ergonomic aspects are associated with the development or aggravation of musculoskeletal disorders in these workers. We suggest modification in work organisation. Another possibility is decreased the weight of the carts, keeping areas of replacement material on each floor.

  13. STAKEHOLDERS AND APART HOTELS: MULTIPLE CASE STUDY

    Directory of Open Access Journals (Sweden)

    Patrícia Freire Ferreira Oliveira

    2012-09-01

    Full Text Available Means of accommodation involve a wide range of social actors and agents, as well as different business models. Management strategies in this sector have been increasingly important for long-term sustainability and competitiveness of business organizations. This study aims to analyze the interactions between apart-hotels and their stakeholders to foster an improvement of services provided, aligning the interface of strategic management from the point of view of managers and their key stakeholders. It is an exploratory study, with qualitative chacter, along with multiple case studies of the following establishments: Travel Inn, Hotels Slaviero and Etoile george v. Brazilian enterprises, which manage lodging facilities with apart-hotel concepts, combining features that enable comparative analysis of the study. For conceptual understanding, this study was based on literature about stakeholders, taking the work of Freeman (1984 and Freeman et al (2010 as main references. The research was conducted through semi-structured interviews with managers of lodging facilities and their key stakeholders and through direct observation and documentation. We found that not all groups of influence are considered in the planning of service flats. However, the organizations surveyed indicated that the market has realized the importance of the groups that exert influence and are influenced by their goals, and are therefore increasingly alert for integration of such groups in their strategic planning.

  14. How Brand Trust is Influenced by Perceived Value and Service Quality: Mediated by Hotel Customer Satisfaction

    Directory of Open Access Journals (Sweden)

    Adelia Shabrina Prameka

    2017-04-01

    Full Text Available This paper examines the effect of perceived value and service quality on brand trust directly and indirectly through customer satisfaction. Brand trust can be defined as the relationship between consumers and the corporate that is based on trust and reliability of its performance. Questionnaires were given to guests of three-star hotels in Malang, Indonesia, with 158 surveys returned and 114 valid responses were analyzed. Reliability and validity were examined first, and partial least squares (PLS-SEM analysis was performed to evaluate the determinant coefficient (R2, predictive relevance (Q2, and effect size (f2. Results showed customer satisfaction partially mediates perceived value on brand trust, and fully mediates the relationship between service quality and brand trust. Future research in other developing countries, against different hotel class, with international guests, is recommended. Managerial implications were discussed.

  15. Customer Satisfaction in Hospitality Industry: Middle East Tourists at 3star Hotels in Malaysia

    Directory of Open Access Journals (Sweden)

    Amirreza Forozia

    2013-05-01

    Full Text Available Today, Malaysia is the destination of millions of tourists from Middle East countries.3star hotels are the common choice of these travellers due to appropriate service quality and reasonable charges. The purpose of this study is to test the relationship of perceived value, service quality and customer expectation with customer satisfaction. This study uses questionnaire method to collect data from the respondents. The respondents were the Middle East tourists who stayed in 3star hotels at Kuala Lumpur. A total of 300 questionnaires were distributed, out of which 200 were completed. The findings from this study recognized the service quality as the most significant factor effecting the customer satisfaction. This study also proved that customer satisfaction is a key factor that leads the hospitality industry to success and gain competitive advantages. Therefore, findings of this study shall assist the hospitality management to recognize their flaws and minimize the factors causing dissatisfaction among the tourists.

  16. How do customers evaluate hotel service quality? An empirical study in Tehran hotels

    Directory of Open Access Journals (Sweden)

    Seyedvahid Najafi

    2013-12-01

    Full Text Available The purpose of this study is to investigate the dimensions of hotel service quality, to assess relative importance of them and to evaluate service quality of Tehran hotels in terms of guests’ perspectives. The paper examines the reliability and validity of the designed scale based on SERVQUAL model. A cross-sectional research based on SERVQUAL model conducted on nine hotels in Tehran (n=1080. Several statistical analyses such as EFA, CFA, Linear regression and t-test were applied to analyze the data. Five service quality dimensions were identified and named as “tangibles”, “problem solving”, “service supply”, “empathy” and “security”. Even though our findings confirmed five dimensional SERVQUAL constructs, some dimensions have been identified differing from SERVQUAL scale dimensions. Finding showed that the best overall service quality predictor is “tangibles” followed by “service supply”, “problem solving”, “assurance” and “empathy”.

  17. Employees’ Organizational Commitment Challenges - a Hotel Industry Perspective

    Directory of Open Access Journals (Sweden)

    Carmen Arustei

    2014-02-01

    Full Text Available Hotel industry is confronted with some challenges induced by changing customers’ requirements and by a competitive environment. In this context, front-line employees are a very important determinant of organizational performance. Researchers suggested that organizational performance can be achieved through employee organizational commitment (OC development. This is the reason why this paper aims to explore employees’ level of OC components from hotel chains, considering a variety of independent variables. Furthermore, recommendations for hotel managers who want to improve employees’ OC are offered. A quantitative study was conducted on 152 employees from 12 hotels belonging to four international and national hotel chains. We first verified if the same OC components from scholarly literature can be identified in Romanian context. Then, an analysis on differences registered for these OC components was conducted, considering variables like age, gender, educational level, work experience, hotel chain name, hotel location, etc. Considering results, we identified all the three OC components presented in the literature (affective, normative and continuance commitment and also found that affective commitment reaches the highest level of manifestation for the hotel chain employees from our study. Statistically significant differences between the level of OC manifestations are registered for normative commitment considering the “hotel chain”, respondents’ “educational level”, and “hotel chain belonging” variables and also for affective and normative commitment considering the “hotel location” variable. Even though we found support for these differences only for some of the independent variable, we could still draw some guidelines for hotel managers.

  18. Occupational exposures and health outcomes among Latina hotel cleaners.

    Science.gov (United States)

    Hsieh, Yu-Chin Jerrie; Apostolopoulos, Yorghos; Hatzudis, Kiki; Sönmez, Sevil

    2014-01-01

    The poor working conditions of Latina hotel cleaners render them particularly vulnerable to elevated occupational hazards that lead to adverse health outcomes. This article presents a comprehensive review of occupational risks (including physical, chemical, biological, and psychosocial risk factors) and health outcomes (including musculoskeletal disorders, respiratory diseases, dermatological diseases and allergies, and psychological disorders) for Latina hotel cleaners, within their unique sociocultural contexts. Preventive interventions for improving Latina hotel cleaners' work and health conditions are recommended.

  19. Chinese hotel general managers' perspectives on energy-saving practices

    Science.gov (United States)

    Zhu, Yidan

    As hotels' concern about sustainability and budget-control is growing steadily, energy-saving issues have become one of the important management concerns hospitality industry face. By executing proper energy-saving practices, previous scholars believed that hotel operation costs can decrease dramatically. Moreover, they believed that conducting energy-saving practices may eventually help the hotel to gain other benefits such as an improved reputation and stronger competitive advantage. The energy-saving issue also has become a critical management problem for the hotel industry in China. Previous research has not investigated energy-saving in China's hotel segment. To achieve a better understanding of the importance of energy-saving, this document attempts to present some insights into China's energy-saving practices in the tourist accommodations sector. Results of the study show the Chinese general managers' attitudes toward energy-saving issues and the differences among the diverse hotel managers who responded to the study. Study results indicate that in China, most of the hotels' energy bills decrease due to the implementation of energy-saving equipments. General managers of hotels in operation for a shorter period of time are typically responsible for making decisions about energy-saving issues; older hotels are used to choosing corporate level concerning to this issue. Larger Chinese hotels generally have official energy-saving usage training sessions for employees, but smaller Chinese hotels sometimes overlook the importance of employee training. The study also found that for the Chinese hospitality industry, energy-saving practices related to electricity are the most efficient and common way to save energy, but older hotels also should pay attention to other ways of saving energy such as water conservation or heating/cooling system.

  20. Investment efficiency in new hotel buildings in Croatia

    OpenAIRE

    Ivanovic, Slobodan; Pretula, Miroslav; Rot, Eddy

    2012-01-01

    Abandonment of mass tourism in the late 80-ies of 20th century and attitude of humane tourism oriented to the needs and requirements of individuals, it is characterized by changes in the design and architectural design of hotel facilities. Features and functionality of hotel facilities are affected by trends in tourism demand. Tourism gets new features, which hotel companies must adapt. Individualism, humanism and hedonism are the guidelines that accompany the tourist industry in the 21st cen...

  1. INVESTMENT EFFICIENCY IN NEW HOTEL BUILDINGS IN CROATIA

    OpenAIRE

    Eddy Rot; Miroslav Pretula; Slobodan Ivanovic

    2012-01-01

    Abandonment of mass tourism in the late 80-ies of 20th century and attitude of humane tourism oriented to the needs and requirements of individuals, it is characterized by changes in the design and architectural design of hotel facilities. Features and functionality of hotel facilities are affected by trends in tourism demand. Tourism gets new features, which hotel companies must adapt. Individualism, humanism and hedonism are the guidelines that accompany the tourist industry in the 21st cen...

  2. Critical Success Factors for Limited Service Hotels in Malaysia

    OpenAIRE

    Wong, Chee Keng

    2015-01-01

    Critical success factors were used originally in Information technology areas when it was first introduced but has since been applied generically in other industries. This study explores the critical success factors for limited service hotels in Malaysia from both customer and hotel operator/ business owners’ perspective. The literature presents information from tourism in general and in Malaysia, definition of limited service hotels and its relevance to the hospitality industry in Malaysia, ...

  3. Isolation of Legionella pneumophila from hotels of Greece.

    Science.gov (United States)

    Alexiou, S D; Antoniadis, A; Papapaganagiotou, J; Stefanou, T

    1989-03-01

    Twenty water samples collected from 6 hotels situated in various areas of Greece were examined for the presence of Legionella pneumophila and Legionella-like organisms. Five of the six hotels included in this investigation were associated with cases of legionellosis. Legionella pneumophila serogroups 1 and 8 were isolated from four of six hotels, mainly from the hot water supply system. This is the first isolation and identification of L. pneumophila in Greece.

  4. Energy Efficiency Practices: Assessment of Ohrid Hotel Industry

    OpenAIRE

    Biljana PETREVSKA; Cingoski, Vlatko

    2016-01-01

    This paper provides information on the extent how the hotel industry in Ohrid meets the energy efficiency practices in terms of the current level of involvement. By undertaking an online survey in three, four and five-star hotels, the study assesses the attitudes and willingness of hotel managers concerning applying energy efficiency and environmental protection concepts and practices. Moreover, it investigates various determinants of energy consumption, like: solid waste management, resource...

  5. Indoor air problems among employees at a hotel in Copenhagen

    DEFF Research Database (Denmark)

    Holst, Gitte Juel; Harboe, Henrik; Sigsgaard, Torben

    The aim of the study was to investigate indoor air related complaints and symptoms among the employees at a hotel in Copenhagen. A technical inspection of the office environment was performed and showed only minor problems with mould spore counts within normal range. Moreover a questionnaire...... reporting these unexpected findings a hotel employee drew our attention to the hotel’s smoking room, a shelter in the basement of the hotel building without ventilation. However, a lot of the hotel staff smoked down there so an ozone generator was installed in order to clean the air. After this meeting...

  6. Renovation And Modernization Of Hotel Buildings - Case Studies In Silesia

    Science.gov (United States)

    Bradecki, Tomasz; Uherek-Bradecka, Barbara

    2015-12-01

    The cultural heritage of Silesia has different backgrounds and is often characterized by difficult to assess values. There is doubt as to whether some of the existing buildings should be modernized. Since 2000, an increase in the amount of investments in hotel buildings and conference venues in Poland has been observed. The functions and roles of hotels within a city have also changed. The paper presents examples of original projects and realizations of hotel buildings in Silesia. A discussion was also held regarding the issue of adapting and modernizing hotel buildings.

  7. Infraestructura común de telecomunicaciones aplicada a un hotel

    OpenAIRE

    Elizari Saco, Sergio

    2007-01-01

    Este proyecto consta sobre la realización de infraestructuras en un hotel, la normativa actual solo contempla edificios de viviendas, comunidades de vecinos, viviendas unifamiliares (urbanizaciones) pero no contempla nada acerca de hoteles, con este proyecto se pretende aplicar en la medida de lo posible estas leyes en el hotel, hay situaciones en las que es imposible aplicarlas y por lo tanto hay que idear la manera de resolverlo. También el intentar realizar instalaciones en el hotel de dóm...

  8. GENERATIONAL DIFFERENCES IN WORK VALUES IN THE HOTEL INDUSTRY

    National Research Council Canada - National Science Library

    Maria-Cristina IORGULESCU

    2015-01-01

    .... This situation creates new challenges in managing human resources in the hotel industry, where an excellent communication between all functional and operational departments is mandatory in order...

  9. THE ASSESSMENT OF HOTEL SERVICES IN POIANA BRASOV RESORT

    National Research Council Canada - National Science Library

    C A Baltescu; D Boscor

    2014-01-01

    .... The quality of hotel services provided influence the attracted customer segment, the satisfaction degree of consumption, the loyalty degree for the accommodation unit and destination, and also...

  10. Indoor air problems among employees at a hotel in Copenhagen

    DEFF Research Database (Denmark)

    Holst, Gitte Juel; Harboe, Henrik; Sigsgaard, Torben

    The aim of the study was to investigate indoor air related complaints and symptoms among the employees at a hotel in Copenhagen. A technical inspection of the office environment was performed and showed only minor problems with mould spore counts within normal range. Moreover a questionnaire...... reporting these unexpected findings a hotel employee drew our attention to the hotel’s smoking room, a shelter in the basement of the hotel building without ventilation. However, a lot of the hotel staff smoked down there so an ozone generator was installed in order to clean the air. After this meeting...

  11. Penerapan Aplikasi Web Di Hotel Arinda Guest House Bandung

    Directory of Open Access Journals (Sweden)

    Ade Mubarok

    2017-09-01

    Abstract Hotel was a thriving industry very fast with the advent of the information technology. One factor that can provide comfort is the existence of the information rapid to a reservation hotel. Several problems that ordinarily encountered hotel management and customers as it tough for rapid information, do check in and the payment of requiring guests come to the hotel, include families in village records the guest log and make a report manually.In writing thesis this, writer build a application of hotel by adopting information technology. The model used to the development of software is the method waterfall, which begins with analysis needs adapted to systems are go at the hotel arinda guest house, design system and software, coding, testing, and implementation.So that this research produce information system a reservation hotel web-based. Of interface ease of use user and showing functionality that can be used to at the check in , the hotel , faster information and save time prospective guest on do reservations , efficient in recording the guest log and reports.   Keywords: Website, Aplication, Hotel Arinda Guest House, checked in, Waterfall.

  12. Sistem Pendukung Keputusan Untuk Pengadaan Fasilitas Hotel Menggunakan Metode TOPSIS

    Directory of Open Access Journals (Sweden)

    Susi Hendartie

    2014-01-01

    Full Text Available The development of hotel business to make consumers more critical to choose a hotel products and services. If the hotel facilities more complete, so interest of the consumer is higher to choose the hotel. This  research study intend to build a decision support system for the procurement of hotel facilities with TOPSIS method. This method uses the six alternative form of the data; hotel rooms (guest  room, karaoke, gift shop, a gym, spa and travel corner (travel tour information and data of some criteria. This method was chosen because it is based on the best alternative concept, was not only has the shortest distance from the positive ideal solution, but also has  the longest distance  from  the  negative  ideal  solution.  TOPSIS  calculations  systems  have  been  done  the  comparison  of  final  value  using  excell calculation. Calculations that used in this research study is simple and produces alternative hotel rooms (guest room with t he highest ranking as the ideal solution. TOPSIS method facilitates decision-makers in choosing the best alternative for the procurement of hotel facilities.Keywords : Decision support system; Hotel facilities; TOPSIS

  13. Estructura e instalaciones de un hotel en Sant Cugat

    OpenAIRE

    Guilera Domingo, Jordi

    2015-01-01

    Este Proyecto Final de Carrera (PFC) consiste en el diseño de un hotel en Sant Cugat. Se parte de la idea de edificar un hotel y a partir de allí se van realizando todos los pasos hasta conseguir un hotel totalmente definido. Este proceso se divide en los siguientes apartados: • Selección de un solar adecuado. • Diseño del hotel. • Cálculo de la estructura. • Diseño de sus instalaciones. • Redacción del presupuesto. Cada uno de ellos es de naturaleza muy distinta así q...

  14. IMPACT OF EMPLOYEE TURNOVER ON HOTEL INDUSTRY- A STUDY OF SELECTED HOTELS OF NEW DELHI

    OpenAIRE

    Dr. Dilbag Singh; Amandeep

    2017-01-01

    Hotel industry is a part of Tourism Industry which is flourishing in India than ever before, according to 2017 report of World Economic Forum India has reached the 40th rank in the world from 52 during 2015. This has been result of immense efforts of the Government and the Industry positive steps in boosting its appeal as a tourist and hospitality destination on the globe. There are various International hotel chains already in India which are expanding their room inventory at a fast pace to ...

  15. ANTESEN CUSTOMER LOYALTY PADA BUDGET HOTEL

    Directory of Open Access Journals (Sweden)

    Latifa Rahma

    2016-08-01

    Full Text Available This research discusses the effects of Service Quality on Customer Satisfaction, Customer Loyalty, and Brand Image Budget hotel (Five Budget Hotel Managed by local chain hotel. The purpose of this study were 1 to analyze the effects of Service Quality on Customer Satisfaction, 2 to analyze the effects of Service Quality on Customer Loyalty, 3 to analyze the effect of Customer Satisfaction to Customer Loyalty, 4 to analyze the effects of Service Quality on the Brand Image, 5  to analyze the influence of the Customer Satisfaction Brand Image, 6 to analyze the effect of Customer Loyalty to Brand Image. The design of this research using primary data obtained by distributing questionnaires to 250 respondents eligible stayed at the Budget Hotel at least 1 time in last 12 months. Respondents were selected using purposive sampling method and the data were analyzed using AMOS version 22.0 and SPSS version 22.0. The proposed model was tested using Structural Equation Modeling (SEM and analyzed using AMOS. This study shows that 1 Service Quality found to have an influence on Customer Satisfaction, 2 Service Quality found to have an influence on Customer Loyalty, 3 Customer Satisfaction is found to have an influence on Customer Loyalty, 4 Service Quality found to have an influence on brand image, 5 Customer Satisfaction is found to have an influence on Brand Image, 6 Customer Loyalty found to have an influence on the Brand Image. The results of this study concluded that there is a positive influence of the Service Quality on Brand Image through the Customer Satisfaction and Customer Loyalty. Future researches are recommended to increase the factor of First Impression, Favorable Location, Hotel Core

  16. Market segmentation and the changing budget hotel industry in urban South Africa

    OpenAIRE

    Market segmentation and the changing budget hotel industry in urban South Africa

    2013-01-01

    Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country’s re-entry into the global tourism ec...

  17. Comparative Analysis Of Customer Relationship Management at Grand Aston Hotel Medan and Polonia Hotel Medan and Its Impact To The Customer Loyalty

    OpenAIRE

    Lubis, Arlina Nurbaity; Absah, Yeni

    2016-01-01

    Tourism business development can increase the competition, particularly in the hotel industries. The existence of new hotels including five star hotels and the trend of budget hotel or pop hotels can increase the competition. One way to survive from the competition is by making a good relationship with the customers. The implementation of customer relationship management (CRM) can be used as business strategy to face the competition. CRM can create customer loyalty because by usin...

  18. Importance of staff training in hotel industry Case Study: Hotel Dukagjini

    Directory of Open Access Journals (Sweden)

    MSc. Albana Gazija

    2011-12-01

    Full Text Available In every business, independently of the activity, human resources are the most precious capital. In terms of global competition and rapid change, personnel training are essential. Every manager should be able to attract qualified and capable personnel, in order to use their skills in achieving organizational objectives. In a market economy where uncertainty is rather widespread, obtaining knowledge and information is becoming a source for creating competing advantages. One of the most important aspects in contemporary hotel industry is getting to know the new methods and techniques through training. Staff training is an important part in Human Resource Management, in order to improve employee performance, respectively it helps putting their skills to better use and specialization in their work. Application of an efficient training process has an important impact in increasing employee performance.      The aim of this study is to understand the importance of personnel training in hotel industry. The study includes the theoretical part for staff training, importance and benefits. The empirical part is composed by a qualitative method research of Hotel Dukagjini in Peja. The paper’s results have shown that management has a relatively good understan-ding of the importance of personnel training; the hotel may be in a favorable situation if the employees keep taking continuous training.

  19. Analisis dan Perbaikan Layanan Hotel Menggunakan Servqual dan Diagram Kartesius (Studi Kasus di Hotel Kombokarno

    Directory of Open Access Journals (Sweden)

    Rindang Rayo Ranas

    2016-06-01

    The purposes of this research is to analyze and suggest a service quality improvement in Kombokarno Hotel. This research used ServQual dimension variables that consist of tangible, reliability, responsiveness, assurance, and empathy as a dimensions of service quality. It used 144 guests of Kombokarno Hotel as a sample for the research. The result of the collected data then be tested based on it’s validation and reliability by using SPSS 16.0 software. The result of data processing shows the validity of each question variable in the questionnaire. Then the data be analyzed using ServQual method to see the Gap between hope and reality. Furthermore it is processed by Kartesius diagram to see what performance that need to be improved. The result of the researched shows that the cleanness of the hotel always in good term, the electronic utilities (lamp, AC, TV, etc, are functioned well, and the hotel’s building ‘good look’ became the most priority to improve the performance of service quality in the hotel.

  20. 77 FR 54811 - Safety Zone; TriRock San Diego, San Diego Bay, San Diego, CA

    Science.gov (United States)

    2012-09-06

    ... SECURITY Coast Guard 33 CFR Part 165 RIN 1625-AA00 Safety Zone; TriRock San Diego, San Diego Bay, San Diego... safety zone upon the navigable waters of the San Diego Bay, San Diego, CA, in support of a bay swim in San Diego Harbor. This safety zone is necessary to provide for the safety of the participants, crew...

  1. 78 FR 58878 - Safety Zone; San Diego Shark Fest Swim; San Diego Bay, San Diego, CA

    Science.gov (United States)

    2013-09-25

    ... SECURITY Coast Guard 33 CFR Part 165 RIN 1625-AA00 Safety Zone; San Diego Shark Fest Swim; San Diego Bay, San Diego, CA AGENCY: Coast Guard, DHS. ACTION: Temporary final rule. SUMMARY: The Coast Guard is establishing a safety zone upon the navigable waters of the San Diego Bay, San Diego, CA, in support of San...

  2. 78 FR 53243 - Safety Zone; TriRock San Diego, San Diego Bay, San Diego, CA

    Science.gov (United States)

    2013-08-29

    ... SECURITY Coast Guard 33 CFR Part 165 RIN 1625-AA00 Safety Zone; TriRock San Diego, San Diego Bay, San Diego... temporary safety zone upon the navigable waters of the San Diego Bay, San Diego, CA, in support of a... Bryan Gollogly, Waterways Management, U.S. Coast Guard Sector San Diego; telephone (619) 278-7656, email...

  3. MANAJEMEN RISIKO PADA PEMBANGUNAN PENGEMBANGAN HOTEL YANG SEDANG BEROPERASI ( STUDI KASUS PADA PEMBANGUNAN EXTENSION VILLA HOTEL ALILA UBUD

    Directory of Open Access Journals (Sweden)

    I Ketut Yasa Dharmika

    2015-07-01

    Full Text Available Construction of the hotel development is carried out without cessation of the hotel operations have a bigger challenge because of many things such as: accesses to the hotel, material loading area, noise, safety of guests and hotel staff, working time, demonstrations, etc should be well managed in order to minimize the impacts to hotel operation. Risk is the chance of occurrence of adverse events, which is caused by the uncertainty. The research aims to identify, analyze and how the risks can be managed. The method in this research is Descriptive Qualitative Risk Analisis. Respondents determined by Purposive Sampling, from various stakeholders who are competent in this development. The research are identified 47 risks. Eleven risks are unacceptable risk includes  : noise, licensing, planning of MEP works, declining of contractor profit, the rising cost for build a new access roads, land slides, limited parking, hotel access interference,  discomfort of the hotel’s guests and staff, disruption in the project work time and delay of project completion due to interruption by the hotel operations. Nineteen risks are undesirable risk includes: public opinion, decreasing of green open land, insufficient capacity of the existing facilities, difficulties in the hotel's marketing, declining of the hotel room’s selling prices, the declining of satisfaction level of hotel guests, decreasing of hotel’s profits, lack of project scope, nappropriate strategy for supplying material and equipment and lack of competence of the project consultants and contractors, inappropriate standard of job’s handling, lack of quality control, inappropriate  project organizational, improper work methods, limited area for materials loading, decreasing of  cleanliness levels of the hotel, insufficient noise isolation blocks. Ten risks are acceptable risk and seven risks are negligible risk. Major risks are unacceptable and undesirable risk, which are need to be managed

  4. MANAJEMEN RISIKO PADA PEMBANGUNAN PENGEMBANGAN HOTEL YANG SEDANG BEROPERASI ( STUDI KASUS PADA PEMBANGUNAN EXTENSION VILLA HOTEL ALILA UBUD

    Directory of Open Access Journals (Sweden)

    I Ketut Yasa Dharmika

    2015-07-01

    Full Text Available Construction of the hotel development is carried out without cessation of the hotel operations have a bigger challenge because of many things such as: accesses to the hotel, material loading area, noise, safety of guests and hotel staff, working time, demonstrations, etc should be well managed in order to minimize the impacts to hotel operation. Risk is the chance of occurrence of adverse events, which is caused by the uncertainty. The research aims to identify, analyze and how the risks can be managed. The method in this research is Descriptive Qualitative Risk Analisis. Respondents determined by Purposive Sampling, from various stakeholders who are competent in this development. The research are identified 47 risks. Eleven risks are unacceptable risk includes  : noise, licensing, planning of MEP works, declining of contractor profit, the rising cost for build a new access roads, land slides, limited parking, hotel access interference,  discomfort of the hotel’s guests and staff, disruption in the project work time and delay of project completion due to interruption by the hotel operations. Nineteen risks are undesirable risk includes: public opinion, decreasing of green open land, insufficient capacity of the existing facilities, difficulties in the hotel's marketing, declining of the hotel room’s selling prices, the declining of satisfaction level of hotel guests, decreasing of hotel’s profits, lack of project scope, nappropriate strategy for supplying material and equipment and lack of competence of the project consultants and contractors, inappropriate standard of job’s handling, lack of quality control, inappropriate  project organizational, improper work methods, limited area for materials loading, decreasing of  cleanliness levels of the hotel, insufficient noise isolation blocks. Ten risks are acceptable risk and seven risks are negligible risk. Major risks are unacceptable and undesirable risk, which are need to be managed

  5. Loong Palace Hotel & Resort—An Oasis of Luxury

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    A hotel in suburban Beijing? You will probably be thinking of a modest inn with humble facilities until you arrive at Loong Palace Hotel & Resort and find a magnifi-cent building complex nestling in a cluster of luxurious western-style villas. With light

  6. Exploring employee participation and work environment in hotels

    DEFF Research Database (Denmark)

    Markey, Raymond; Harris, Candice; Knudsen, Herman

    2014-01-01

    We explore the relative impact of direct and representative forms of participation on quality of the work environment, based on multi-method case studies of two hotels each in New Zealand and Denmark. The degree of direct participation is higher at the New Zealand hotels, yet, workload and stress...

  7. Eco Awareness among Hotels in Terengganu: Cases of Redang Island

    Directory of Open Access Journals (Sweden)

    Sairah Saien

    2012-06-01

    Full Text Available This study looks into the environmental management practices among hotels operating in Terengganu specifically in Redang Island. Hospitality industry nowadays has gained significant momentum in going green. Hotels and resorts around the world are going green and becoming more environmentally friendly because customers are seeking it and even requiring it. An investigation of the interest, understanding and perceived opportunities and barriers to the adoption of such practices was carried out through in-depth interviews with management staff of the hotels, with a census of 14 hotels. From this study, authors believed that hotels should be more proactive in their response concerning environmental performance. This research implies that eco awareness hotels can attract eco-concerned consumers and boost overall customer loyalty. It can also be seen as enhancing perceptions of hotels and their brands. In terms of practical implications, hotels by their very nature of transient guests, groups, excess consumption and housekeeping demands are inherently an impact on the environment. It is believed that green meetings can save money by conserving resources, create and enhance competitive advantage and reputation and present opportunities for marketing and public relations.

  8. Hotel & Food Service Industries. Workforce & Workplace Literacy Series.

    Science.gov (United States)

    BCL Brief, 1992

    1992-01-01

    This brief gives an overview of the topic of workplace literacy for the hotel and food service industries and lists program contacts. The following organizations operate employee basic skills programs for hotel and food service employees, provide technical assistance, or operate grant programs: Essential Skills Resource Center; Language Training…

  9. HOTEL AND MOTEL HOUSEKEEPING AIDE, A SUGGESTED TRAINING PROGRAM.

    Science.gov (United States)

    Office of Education (DHEW), Washington, DC.

    A LOCAL TRAINING PROGRAM TO PREPARE HOTEL AND MOTEL HOUSEKEEPING AIDES CAN BE DEVELOPED FROM RESOURCE MATERIAL IN THIS GUIDE. PROGRAM OBJECTIVES ARE TO PREPARE TRAINEES TO PERFORM THE JOBS INVOLVED IN KEEPING HOTEL OR MOTEL ROOMS CLEAN, TO FOLLOW CORRECT PROCEDURES IN USING EQUIPMENT AND SUPPLIES REQUIRED IN CARING FOR BEDROOMS AND BATHROOMS, AND…

  10. Exploring employee participation and work environment in hotels

    DEFF Research Database (Denmark)

    Markey, Raymond; Harris, Candice; Knudsen, Herman

    2014-01-01

    We explore the relative impact of direct and representative forms of participation on quality of the work environment, based on multi-method case studies of two hotels each in New Zealand and Denmark. The degree of direct participation is higher at the New Zealand hotels, yet, workload and stress...

  11. IMPROVING THE DISTRIBUTION OF BULGARIAN SEASIDE HOLIDAY HOTELS

    Directory of Open Access Journals (Sweden)

    Stoyan Marinov

    2010-06-01

    Full Text Available This report aims at viewing and analysing the trends and changes in the channels for distribution of tourist products. The specific features of modern hotel management together with the tasks in the process of distribution of hotel products have been presented. Applying.

  12. First Class Service, First Class Enjoyment-- Guangzhou Asia International Hotel

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    @@ Situated in Guangzhou,Guangdong Asia International Hotel is the newest five star luxurious high intelligence exhibition business hotel. It is located the golden business center and the main road of Guangzhou-Huangshi East Road. It is only fifteen minutes' drive from Guangzhou train station, forty minutes'drive to Guangzhou New Baiyun International Airport.

  13. New Employment Forecasts. Hotel and Catering Industry 1988-1993.

    Science.gov (United States)

    Measurement for Management Decision, Ltd., London (England).

    Econometric forecasting models were used to forecast employment levels in the hotel and catering industry in Great Britain through 1993 under several different forecasting scenarios. The growth in employment in the hotel and catering industry over the next 5 years is likely to be broadly based, both across income levels of domestic consumers,…

  14. Management Trainees in the Hotel Industry: What Do Managers Expect?

    Science.gov (United States)

    Baum, Tom

    1991-01-01

    Comparison of a survey of 118 United Kingdom hotel managers (53 percent response) with a similar study of 75 U.S. managers found key differences reflecting the impact of cultures on management expectations. Significant similarities support development of an internationally transferable core curriculum for hotel management. (SK)

  15. Hotel & Food Service Industries. Workforce & Workplace Literacy Series.

    Science.gov (United States)

    BCL Brief, 1992

    1992-01-01

    This brief gives an overview of the topic of workplace literacy for the hotel and food service industries and lists program contacts. The following organizations operate employee basic skills programs for hotel and food service employees, provide technical assistance, or operate grant programs: Essential Skills Resource Center; Language Training…

  16. New technology in services-Information Technology in Hotel Industry

    Institute of Scientific and Technical Information of China (English)

    曾真

    2015-01-01

    1.Introduction With the increasing demand for intensive information from customers and hotel practitioners,hotels have adopted computerbased Information Technology facilities to improve operational efficiency,reduce costs,and enhance service quality.Therefore,the focus in this paper is investigating the positive factors of

  17. 刍议酒店管理%On Hotel Management

    Institute of Scientific and Technical Information of China (English)

    邹玮

    2014-01-01

    新时期的酒店面临激烈的市场环境,而传统酒店管理思维、方式已经无法适应当前社会的发展现状,因而,酒店要想长久的发展,就必须对酒店管理进行创新;基于此,从酒店管理的理论出发,指出新时期酒店管理发展存在的问题,提出我国酒店管理优化的方式,促使酒店的长远发展。%In the new era ,the hotels are facing the fierce market competition ,and traditional hotel management thinking and methods have been unable to adapt to current status of the development of the society .Therefore ,the hotel management innovation must be made .This paper points out the existing problems of hotel management in the new period starting from the theory of hotel management ,and puts forward some ways to optimize hotel management in China by investigating the management of the well-known hotels ,which can promote the long -term development of the hotel .

  18. New Employment Forecasts. Hotel and Catering Industry 1988-1993.

    Science.gov (United States)

    Measurement for Management Decision, Ltd., London (England).

    Econometric forecasting models were used to forecast employment levels in the hotel and catering industry in Great Britain through 1993 under several different forecasting scenarios. The growth in employment in the hotel and catering industry over the next 5 years is likely to be broadly based, both across income levels of domestic consumers,…

  19. Management Trainees in the Hotel Industry: What Do Managers Expect?

    Science.gov (United States)

    Baum, Tom

    1991-01-01

    Comparison of a survey of 118 United Kingdom hotel managers (53 percent response) with a similar study of 75 U.S. managers found key differences reflecting the impact of cultures on management expectations. Significant similarities support development of an internationally transferable core curriculum for hotel management. (SK)

  20. Elderly Single Room Occupancy (SRO) Hotel Tenants: Still Alone.

    Science.gov (United States)

    Rollinson, Paul A.

    1991-01-01

    Conducted study of single room occupancy (SRO) hotels in Chicago, Illinois and collected data on everyday experiences of 53 elderly tenants. Findings showed that hotel environments offered anything but independence. Residents were trapped in situation that exacerbated isolation and withdrawal from society and were in desperate need of social…

  1. Testing expected and perceived service quality in the hotel industry

    Directory of Open Access Journals (Sweden)

    Vujko Aleksandra

    2015-01-01

    Full Text Available Guest satisfaction is the key to retaining existing and attracting new guests. In order to reach this goal, managers in hotels have become aware of the fact that the quality stay is reflected in the unique experiences of the tourists in particular. Guest satisfaction with hotel services can be tested by various methods. In this study, we used a questionnaire technique, in which respondents were guests of the hotel 'Vojvodina', 'Novi Sad' and 'Park' in Novi Sad, then the guests of the hotel 'Vojvodina' and 'Gold Class' in Zrenjanin, as well as the guests of the hotel 'Brothers Sekulic' in Zlatibor. The respondents were asked to evaluate various aspects of the business environment, employees' attitude towards guests, taste and variety of food and beverages. Data are presented in tables with brief comments. Based on the analysis of dependent and independent variables, we concluded that the physical features of a hotel, as well as the guest-employee relationship, are primarily related to the personal experience. Guests were the least satisfied with the hotel bar. These pieces of information are crucial for the hotel enterprises and contribute to the advancement of business through the adjustment of the product to the needs of the customer.

  2. Quality Management of the Hotel Enterprises in Ukraine

    OpenAIRE

    Danko Nataliya I.

    2011-01-01

    The paper proposed the establishment of quality management systems of hotel companies, based on the principles of total quality management (TQM). Author has adapted the principles of quality management in hospitality industry activity and develop specific recommendations for the implementation of quality management systems in enterprises of hotel industry in Ukraine.

  3. Hotel de congresos en Augsburgo Alemania Federal

    Directory of Open Access Journals (Sweden)

    Schmidt, W.

    1977-06-01

    Full Text Available It comprises 3 basements and 35 upper storeys, of which 17 are designed for the hotel and a further 15 for apartments, both functions being separated by a technical floor. In the top two levels, a restaurant has been set up, from where a splendid panoramic view of the AIps is given. Prefabrication predominates in the construction, and only the central nucleus of vertical Communications and perimetral supports were made with concrete mixed on site. Thanks to this system, this 118 m high building was completed in only nine months. The execution of the prefabricated components, such as the parts making up the pugging and the semicircular cantilevers of the terraces, took place in a provisional factory set up ¡n the work area, and which was equipped with a steam plant to achieve the quick setting of the precast parts. On the outside, the new hotel offers the town a lively touch, due in part to the original arrangement of the terraces which jut out like a honeycomb, from the circular block of the building.Consta de 3 sótanos y 35 plantas superiores, de las cuales 17 están destinadas al hotel y otras 15 a apartamentos, separándose ambas funciones por una planta técnica. En los dos últimos niveles se ha instalado un restaurante, desde el que se ofrece una espléndida panorámica sobre los Alpes. En la construcción predomina la prefabricación y solamente el núcleo central de comunicaciones verticales y los apoyos perimetrales se realizaron con hormigón preparado a pie de obra. Gracias a dicho sistema se pudo terminar este edificio de 118 m de altura en tan sólo nueve meses. La ejecución de los elementos prefabricados, tales como las piezas que constituyen los forjados y los voladizos semicirculares de las terrazas, se llevó a cabo en una fábrica provisional montada en la zona de la obra, y a la que se equipó con una instalación de vapor para conseguir el rápido fraguado de las piezas prefabricadas. Exteriormente, el nuevo

  4. Barcelona Les Corts Hotel 4* - Galeries comercials

    OpenAIRE

    Bermejo Ordóñez, Julio Walter

    2009-01-01

    L’exercici arquitectònic consisteix en el disseny d’un edifici de nova planta i tot el seu entorn dins d’un solar que ocupa aproximadament mitja illa del barri barcelonès de Les Corts, amb planejament urbanístic definit i compatible amb els usos que es proposen, que son: Hotel de quatre estrelles amb 140 habitacions. Locals comercials organitzats en galeria. Un pàrking soterrat per a un mínim de 60 i un màxim de 100 places. Una zona verda equipada amb un àrea de jocs infantils i jardins. Parà...

  5. Breakfast in a hotel dining room

    Directory of Open Access Journals (Sweden)

    Mary Kennan Herbert

    2009-01-01

    Full Text Available My father and I were the only ones there on a winter Saturday.Yet a full staff of penguins was on duty, webbed shoes muffled on thick but aging carpet, their lined faces and beaks a bit mottled.They brought us the morning newspaper, toast, coffee, orange juice, grapefruit (a beauty nestled on ice in a pewter tureen, an old-fashioned presentation,with a hint of decay.The hotel was closed shortly thereafter, for a decade, then remodeled,reopened with new crystal, dinnerware with postmodern chi...

  6. Internal Market Orientation Framework as a Source of Improving Service Quality within the Malaysian Hotel Industry

    Directory of Open Access Journals (Sweden)

    Lahap J.

    2014-01-01

    Full Text Available This paper is developed as a means to discover the importance of improving service quality within the Malaysian Hotel Industry. To support that contention it was found that there are a number of methodologies or approaches that can be used to improve service delivery. Recent publications show that there is an emerging methodology sought to improve employee performance and one of the approaches are known as Internal Market Orientation. The Internal Market Orientation model consists of three dimensions and they are: i Internal Market Intelligence Generation (IMIG, ii Internal Communication (IC, and iii Response to Intelligence (RTI. Despite of that this study will only highlight the third dimensions of the framework that is Response to Intelligence. A number of conclusive findings were found and it can be used to enhance employee performance and it is as well has the ability to improving the quality of service towards hotel guests. Notwithstanding, the findings of this study can be used to improve the competitive advantage of Malaysian Hotels and therefore, assisting the country to achieve competitiveness and leads to the creation of premier tourist destination in the world.

  7. What is a health worker? How spa therapists in a Norwegian health hotel understand their work.

    Science.gov (United States)

    Anderssen, Jorid

    2016-01-01

    In Norway, as in many other wealthy countries, the number of health-related services that are being offered outside of the health sector is increasing. The present paper is based on qualitative interviews that were conducted with providers of health-related services at a commercial health hotel in Norway. The hotel is marketed as a health hotel - that is, a place for people with health problems and for those who need relaxation and an escape from their stressful everyday lives. The paper discusses whether the providers of this kind of service consider it a health service or if they distinguish and distance themselves from the health system. The interviews showed that they consider themselves health workers and refer to themselves as therapists. Even though they use therapy in the health sector as a model, they distinguish themselves from therapists in the health sector. They do not want to treat what they call sick people. Most of their therapy is directed toward cultivating or improving people's bodies and souls. These service providers think that they contribute to improving their guests' health by teaching them how to take care of themselves; enjoying oneself (for instance, by receiving skin treatment or a massage) is an important aspect of good health. According to the therapists, modern-day women, in particular, are often worn-out, and they deserve, and are entitled, to enjoy themselves. In these ways, the therapists use health to legitimize their services, and they challenge the current understanding of health.

  8. THE DEGREE OF CONSUMER SATISFACTION WITH HOTEL SERVICES

    Directory of Open Access Journals (Sweden)

    Danka CURAKOVIĆ

    2013-07-01

    Full Text Available The customer focus is one of the principles of quality management in organizations whose decisions, policy and strategy are based on market analysis. The results of the analysis are then used in the introduction of innovation, planning, investment in order to positioning in the market and meeting customer needs. The subject of research is the degree of consumer satisfaction with hotel services in order to determining the extent to which their quality meets customer needs and preferences. For the purposes of this paper there was conducted a research of primary and secondary materials, as well as field research in the July-August 2011. The research was conducted in hotels and B&B hotels in Novi Sad. The principal part of the paper is the analysis and description of results obtained in the study. The research results can be used by hotel managers in order to improve and adapt hotel services to market needs, as well by students.

  9. Gamow, not Hilbert: The Architect of Hilbert's Grand Hotel

    CERN Document Server

    Kragh, Helge

    2014-01-01

    What is known as "Hilbert's hotel" is a story of an imaginary hotel with infinitely many rooms that illustrates the bizarre consequences of assuming an actual infinity of objects or events. Since the 1970s it has been used in a variety of arguments, some of them relating to cosmology and others to philosophy and theology. It turns out that the name is a misnomer, as Hilbert was not responsible for the story. The originator was George Gamow, who invented the hotel in 1947, jokingly attributing it to Hilbert. Although well known, the counter-intuitive hotel only attracted wide interest in the 1970s, first in philosophical and theological contexts. The paper outlines the origin and early history of what might be called the Gamow-Hilbert hotel paradox.

  10. ASPECTS OF ROMANIAN MARKETING ENVIRONMENT FOR INTERNATIONAL HOTEL CHAINS

    Directory of Open Access Journals (Sweden)

    Smaranda Adina COSMA

    2015-02-01

    Full Text Available The influence of global processes on economic development is reflected in the intensity of tourist streams and in the development of the hotel companies’ strategy. Because of that, is very important for a hotel and especially for one that belongs to an international chain to analyse the micro and macro environment, to know exactly which are the opportunities and the risks taken into consideration on a specific market. On the Romanian market the hotels that belong to international chains consider that the most important opportunity is the market development potential and the biggest risk is the infrastructure. Also, the own resources are the most important factor that is influencing directly the activity of a hotel belonging to an international chain in Romania. All those criteria are taken into consideration by the hotels in order to develop a long time strategy on the Romanian market.

  11. EVALUATION OF COMPETITION CONDITIONS IN THE HOTEL SECTOR IN ISTANBUL

    Directory of Open Access Journals (Sweden)

    Kazım Ozan ÖZER

    2015-04-01

    Full Text Available The various dimensions of the concept of the competitiveness in service sectors have drawn attention of many researchers. Discipline of business concerns firm, sector and the international dimensions of national level competition. This study focus on explaining the competitiveness of Istanbul Hotel Sector by considering the dynamics connected to the sectoral competitiveness of Tourism. For the analysis, different data collection techniques have been used. As for the secondary data, literature review has been done about Michael Porter’s Five Forces Model that is mostly prefered for this kind of researches. For the primary data, senior managers of hotels in Istanbul Hotel Sector were applied to the interviews and formal interviews. As a result of this study it’s seen that Istanbul Hotel Sector has profitability rates that attract new entrants and the competition conditions are available for new entrants to the Istanbul Hotel Sector.

  12. Environmental Assessment of Installation Development at Joint Base San Antonio-Lackland, Texas

    Science.gov (United States)

    2013-02-01

    unemployed civilians and members of the armed forces. San Antonio’s economy is based on services, commercial trade, government employment, tourism ...of JBSA-Lackland known as Hotel Row, which includes Buildings 9110, 9210, 9310 and 9410, would be demolished. Each 215,824 ft2 dormitory was...Medical, Administrative Renovation of the parking lot at Luke Gate, installation of a speed table, and construction of a new inbound lane

  13. US acculturation, food intake, and obesity among Asian-Pacific hotel workers.

    Science.gov (United States)

    Novotny, Rachel; Williams, Andrew E; Vinoya, Aleli C; Oshiro, Caryn E S; Vogt, Thomas M

    2009-10-01

    Both obesity and immigration continue to increase in the United States. Studies suggest that a transition in lifestyle patterns, such as food intake, may mediate the relationship between immigration and obesity. We examine obesity among hotel workers in relation to age, sex, race/ethnicity, and indicators of food intake, immigration, and acculturation. Four thousand five hundred thirty hotel workers in 30 hotels were studied from the first year of the Work, Weight and Wellness program, before intervention (during 2005-2006). Weight and height were measured, whereas race/ethnicity, language, education, immigration, acculturation, and food intake variables were assessed by questionnaire. The study included 43% male and 57% female hotel workers (mean age 44.4+/-11.3 years; 42% Filipino, 32% other Asian, 13% Pacific Islander, 9% white, 1% black/African American, and 3% other race/ethnicity). On average (mean value), 55% of participants were born outside the United States; 57% were overweight or obese (body mass index [BMI] >25). The BMI of those born in the United States was 1.3 higher than that of those born in another country, adjusting for sex and race/ethnicity. Intake of sweet drinks and meat was positively associated with BMI while intake of fruit was negatively associated with BMI. Age at arrival in United States ("generation") was negatively associated with BMI, whereas greater acculturation was positively associated with BMI. Food intake behaviors are probably related to place of birth, generation of migration to the United States, and acculturation. Direct measures of food intake added explanatory power to models, suggesting the importance of food intake to obesity. Further study of the influence of immigration, acculturation, and food intake on obesity using longitudinal study designs is warranted.

  14. Hotel "Nagoya Castle", Japón

    Directory of Open Access Journals (Sweden)

    Takenaka Komuten, Co. Ltd.

    1970-04-01

    Full Text Available This hotel has 254 rooms, of which 138 are single and 99 double bed rooms, and 9 rooms have twin beds. There are also 5 suites and 5 bedrooms in the Japanese style. It can accommodate in all 370 persons. Among its special facilities the following are noteworthy. A large dining hall, with room for 3 000 guests, this being the largest banquet hall in central Japan; a beautiful open air pool; a magnificent garden; and a parking site with space for 400 cars.Este hotel consta de 254 habitaciones, de ellas: 138 individuales, 99 dobles con una cama, 9 dobles con dos camas, 5 suites y 3 habitaciones ambientadas al estilo japonés. Tiene capacidad de alojamiento para 370 personas. Entre sus instalaciones especiales figuran: un gran salón de banquetes —para 3.000 comensales—, que es el mayor del Japón central; una bella piscina al aire libre; un magnífico jardín; y un estacionamiento con capacidad para aparcar 400 turismos.

  15. Implementation of Chaid Algorithm: A Hotel Case

    Directory of Open Access Journals (Sweden)

    Celal Hakan Kagnicioglu

    2016-01-01

    Full Text Available Today, companies are planning their own activities depending on efficiency and effectiveness. In order to have plans for the future activities they need historical data coming from outside and inside of the companies. However, this data is in huge amounts to understand easily. Since, this huge amount of data creates complexity in business for many industries like hospitality industry, reliable, accurate and fast access to this data is to be one of the greatest problems. Besides, management of this data is another big problem. In order to analyze this huge amount of data, Data Mining (DM tools, can be used effectively. In this study, after giving brief definition about fundamentals of data mining, Chi Squared Automatic Interaction Detection (CHAID algorithm, one of the mostly used DM tool, will be introduced. By CHAID algorithm, the most used materials in room cleaning process and the relations of these materials based on in a five star hotel data are tried to be determined. At the end of the analysis, it is seen that while some variables have strong relation with the number of rooms cleaned in the hotel, the others have no or weak relation.

  16. Implementation of Chaid Algorithm: A Hotel Case

    Directory of Open Access Journals (Sweden)

    Celal Hakan Kağnicioğlu

    2014-11-01

    Full Text Available Today, companies are planning their own activities depending on efficiency and effectiveness. In order to have plans for the future activities they need historical data coming from outside and inside of the companies. However, this data is in huge amounts to understand easily. Since, this huge amount of data creates complexity in business for many industries like hospitality industry, reliable, accurate and fast access to this data is to be one of the greatest problems. Besides, management of this data is another big problem. In order to analyze this huge amount of data, Data Mining (DM tools, can be used effectively. In this study, after giving brief definition about fundamentals of data mining, Chi Squared Automatic Interaction Detection (CHAID algorithm, one of the mostly used DM tool, will be introduced. By CHAID algorithm, the most used materials in room cleaning process and the relations of these materials based on in a five star hotel data are tried to be determined. At the end of the analysis, it is seen that while some variables have strong relation with the number of rooms cleaned in the hotel, the others have no or weak relation.

  17. The effects of trends in technology on the hotel industry: a case study of Scandic Hotel Simonkenttä and Hilton Hotel Kalastajatorppa

    OpenAIRE

    Tamang, Surya Maya; Bernaldo, Ruth Jane

    2016-01-01

    The hotel industry continues to develop through innovations of technology. Trends in technol-ogy are evident in various forms, such as software and operating systems, high-tech devices and equipment, and social media networks. These can improve a hotel’s competitive ad-vantage and increase customer satisfaction. The objective of this research project was to examine the effects of technological trends in hotels and as perceived by the employees (the technology users) and to find out if ther...

  18. The effects of trends in technology on the hotel industry: a case study of Scandic Hotel Simonkenttä and Hilton Hotel Kalastajatorppa

    OpenAIRE

    Tamang, Surya Maya; Bernaldo, Ruth Jane

    2016-01-01

    The hotel industry continues to develop through innovations of technology. Trends in technol-ogy are evident in various forms, such as software and operating systems, high-tech devices and equipment, and social media networks. These can improve a hotel’s competitive ad-vantage and increase customer satisfaction. The objective of this research project was to examine the effects of technological trends in hotels and as perceived by the employees (the technology users) and to find out if ther...

  19. Managing the Hotels Service Products and E-Services. Case Study: Researching Tourists’ Satisfaction Regarding the Hotels Services in Romania

    Directory of Open Access Journals (Sweden)

    Andreea MARIN-PANTELESCU

    2012-02-01

    Full Text Available The objective of a hospitality business is to provide guests with a place where they feel welcome and appreciated, and where they can relax and have an enjoyable experience. Service is what an establishment does to and for its guests to achieve this objective. Service is not about smiling and servility. It is a strategy that considers the customer while serving the interests of the hotel. Service excellence gives an organization a competitive edge. Outstanding service makes a lot of money for a hospitality industry because the business of a hotel is people.The paper tries to define the hotel service as a product that requires objectives, strategies, and measurable management criteria. A quantitative marketing research about tourists’ satisfaction regarding the hotels services in Romania accompanies the paper and highlights the importance of the hotels service products and e-services in the globalization age.

  20. Proceedings of the Annual Conference of the Military Testing Association (27th) Held in San Diego, California on 21-25 October 1985. Volume 1

    Science.gov (United States)

    1985-10-25

    and Development Center (NPRDC). The Conference was held at the Bahia Hotel in San Diego, California, 21 through 25 October 1985. A total of 169 paper...different xuthds of ensurrng job performance yield quite different results." Campbell at.o narris 1escro-be the results of attempting to interpret

  1. Changing Occupational Profiles in the Hotel Industry: Case Studies in France, Italy and Spain. Synthesis Report.

    Science.gov (United States)

    Gatti, Mario; Grazia Mereu, Maria; Tagliaferro, Claudio

    Changing occupational profiles in the hotel industry in France, Italy, and Spain were examined in case studies that included interviews with hotel managers, human resource managers, and individuals employed in hotel occupations identified as new or entailing new skills. The study focused on the following topics: (1) changes in the hotel industry…

  2. Outbreak of Shigella sonnei in a rural hotel in La Gomera, Canary Islands, Spain.

    Science.gov (United States)

    Alcoba-Flórez, Julia; Pérz-Roth, Eduardo; González-Linares, Sandra; Méndez-Alvarez, Sebastián

    2005-06-01

    Shigella sonnei is a significant cause of gastroenteritis in both developing and industrialized countries. Knowledge of the diversity and antimicrobial susceptibility of the bacterium may be helpful in the management of both individual cases and outbreaks. This study was undertaken to evaluate the molecular epidemiology of an outbreak of diarrhea due to S. sonnei. The outbreak involved 14 of 28 (50%) tourists in a small rural hotel in La Gomera, Canary Islands, Spain. All of the S. sonnei isolates recovered had the same antimicrobial susceptibility and pulsed-field gel electrophoresis patterns, suggesting that the outbreak was produced by a single strain.

  3. Hotel and tourism development in Cuba : opportunities, management challenges and future trends

    OpenAIRE

    Cerviño, Julio; Cubillo Pinilla, José María

    2005-01-01

    In the past ten years, Cuba has recorded the highest rate of growth in tourism arrivals of all Caribbean countries to become the third most popular tourism destination in the Caribbean region and the second destination in the region for Europeans. In the process, tourism has become Cuba’s most lucrative sector. Based on in-depth interviews with senior executives of Cuban and foreign international hotel chains operating on the island and desk research in and outside Cuba, it appears that the b...

  4. Perceived workplace mistreatment: Case of Latina hotel housekeepers.

    Science.gov (United States)

    Hsieh, Yu-Chin Jerrie; Sönmez, Sevil; Apostolopoulos, Yorghos; Lemke, Michael Kenneth

    2017-01-01

    Latina hotel housekeepers' social class, gender, race/ethnicity, nationality, and United States immigration status render them particularly vulnerable to workplace mistreatment. We sought to reveal the array of policy- and interpersonal-related mistreatment experienced by Latina hotel housekeepers in the southeastern United States employed at 75 local hotels which included 4-star, 3-star, 2-star, and 1-star properties. This ethnographic study involved 27 in-depth interviews with Latina hotel housekeepers. Using semi-structured in-depth interview guides, participants were interviewed until collected data reached saturation. Data were coded to explore themes and relationships for the housekeepers' work environments, and thick descriptions of these environments were developed. Participants ranged in work experience from 1 to 15 years, with all but one unable to reach full-time status, and were paid between $7.25 and $8.00 per hour. Policy-related phenomena, such as low pay, lack of paid sick leave or overtime, and absence of appropriate cleaning tools or protective equipment were all perceived as forms of mistreatment by Latina hotel housekeepers. Interpersonal mistreatment in the form of supervisor favoritism, unfair work assignments, biased allocation of cleaning supplies, disrespect, and verbal abuse due to ethnicity was also perceived. Latina hotel housekeepers endure mistreatment that impacts their psychosocial and physical occupational health. We provide recommendations to minimize workplace mistreatment and improve well-being of Latina hotel housekeepers.

  5. Smart Agent Learning based Hotel Search System- Android Environment

    Directory of Open Access Journals (Sweden)

    Wayne Lawrence

    2012-08-01

    Full Text Available The process of finding the finest hotel in central location is time consuming, information overload and overwhelming and in some cases poses a security risk to the client. Over time with competition in the market among travel agents and hotels, the process of hotel search and booking has improved with the advances in technology. Various web sites allow a user to select a destination from a pull-down list along with several categories to suit one’s preference.. Some of the more advanced web sites allow for a search of the destination via a map for example hotelguidge.com and jamaica.hotels.hu. Recently good amount of work been carried in the use of Intelligent agents towards hotel search on J2ME based mobile handset which still has some weakness. The proposed system so developed uses smart software agents that overcomes the weakness in the previous system by collaborating among themselves and search Google map based on criteria selected by the user and return results to the client that is precise and best suit the user requirements. In addition, the agent possesses learning capability of searching the hotels too which is based on past search experience. The booking of hotel involving cryptography has not been incorporated in this research paper and been published elsewhere. This will be facilitated on Android 2.2-enabled mobile phone using JADE-LEAP Agent development kit.

  6. District heating system cools new hotel; Fernwaerme aus KVA kuehlt neues Ibis-Hotel

    Energy Technology Data Exchange (ETDEWEB)

    Schmid, W.

    2009-07-01

    This article takes a look at how an absorption cooling system provides cooling for a new hotel in Basel, Switzerland. The driving energy for the absorption cooling system is provided by the local district heating system. Cheap, summertime heat is provided by the local utility IWB from the city's waste incineration plant to drive the system. Details are presented on the installation and figures are given on cooling power and energy prices. The energy-relevant construction details of the new hotel are examined and the air-conditioning installations are described. The special planning competence involved is commented on. The control of the absorption refrigeration system is looked at in detail and the particular finesse involved in its operation is commented on. The quiet, roof-mounted cooling units are also described and a schematic diagram of the installation is presented.

  7. Hotell "Telegraaf" Tallinnas Vene tänaval = Hotel Telegraaf on Vene Street, Tallinn / Mihkel Karu

    Index Scriptorium Estoniae

    Karu, Mihkel, 1983-

    2007-01-01

    Endise Kommertspanga (ehitatud 1874. a. arhitekt P. Schreiberi projekti järgi N. Thamme juhtimisel) ja hilisema Tallinna Telegraafi hoonesse Vene t. 9 rajatud hotell. Arhitekt: Martin Aunin. Projekteerija: EA Reng AS. Konstruktor: Riho Märtson. Sisekujundajad: Külli Salum, Riina Harik. Projekt: 2004, valmis: 2007. I ja III korruse plaan, 2 värv. välisvaadet, 4 sisevaadet

  8. Hotell "Telegraaf" Tallinnas Vene tänaval = Hotel Telegraaf on Vene Street, Tallinn / Mihkel Karu

    Index Scriptorium Estoniae

    Karu, Mihkel, 1983-

    2007-01-01

    Endise Kommertspanga (ehitatud 1874. a. arhitekt P. Schreiberi projekti järgi N. Thamme juhtimisel) ja hilisema Tallinna Telegraafi hoonesse Vene t. 9 rajatud hotell. Arhitekt: Martin Aunin. Projekteerija: EA Reng AS. Konstruktor: Riho Märtson. Sisekujundajad: Külli Salum, Riina Harik. Projekt: 2004, valmis: 2007. I ja III korruse plaan, 2 värv. välisvaadet, 4 sisevaadet

  9. How Business and Marketing Ethics Can Affect Hotel Brand Image, Case: Chinese Hotel Chain

    OpenAIRE

    Guo, Xinxin

    2013-01-01

    Ethical business and marketing is the new model, and the thesis tries to explore how ethical issues impact Chinese hotel brand image. Moreover, by the combination of corporate social responsibility and customers’ value, to carry out the social values-driven marketing, the company can fully take on its social responsibility and business ethics throughout the marketing process, realizing the win-win of social benefits and company benefits. Thereby, these pave a way for ethics and brand image, a...

  10. HOTEL MANAGERS’ PERCEPTIONS OF THE IMPACT OF SOME GLOBAL PHENOMENA ON TOURISM. CASE STUDY ROMANIA - ITALY

    Directory of Open Access Journals (Sweden)

    Mirela Stefanica

    2014-04-01

    Full Text Available Tourism is very sensitive to events that could trouble what is normal from a natural, economic, political and social point of view in the tourists’ countries, in the countries they visit, and in the countries of transit. Consequently, the economic crises, the military, social or ethnical conflicts, the natural disasters, the terrorism acts and the negative publicity following them bring serious damage to the tourist activity in the areas where they are produced. The present work emphasises the perception of Romanian and Italian hotel managers of these phenomena that have an impact on tourism, using a comparative approach. In order to reach this objective, we have applied the questionnaire as a research instrument, with the help of which we have gathered the primary data, which were processed using the SPSS software.

  11. Corporate Diversification and Firm Performance: Evidence from Asian Hotel Industry

    Directory of Open Access Journals (Sweden)

    Ooi Chai-Aun

    2014-01-01

    Full Text Available The unstable environment of hotel industry which is driven by the fluctuation of tourism demand has motivated this study to look into the best diversification strategy for firm performance betterment. 42 hotel firms are investigated across 4 Asian economies, from year 2001 to 2012. Our results suggest that unrelated industrial diversification is the only alternative to improve hotel firm performance. Unrelated international diversification instead has a significant negative effect towards firm performance. Our results further show that board of directors implies a significant link to the relationship between diversification and firm performance, only in a crisis period.

  12. The Effects of Customer Voice on Hotel Performance

    DEFF Research Database (Denmark)

    Assaf, A. George; Josiassen, Alexander; Cvelbar, Ljubica Knežević

    2015-01-01

    This paper investigates the effects of two critical customer voice variables on hotel performance. Specifically, the research provides a customer equity model in which the influences of both customer satisfaction and complaints are considered. The impact of the customer voice variables on hotel...... performance is investigated while considering the potential for moderating effects by hotel size and star rating. We use a more robust approach to measure firm performance than is traditionally used in satisfaction-performance studies. Finally the paper reports on the results of these investigations...

  13. Operating Guangzhou Hotel Industry with Service Concept of Cantonese Food

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    @@ As the completion of New Baiyun International Airport and Pazhou International Conference Center and the fast development of exhibition industry, the commerce and trade position of Guangzhou (the historical and cultural international city) is growing with each passing day. With the Cantonese food service concept and guest receiving methods of "Culture, Trend,Friendly and Hospitality", Guangzhou hotel industry has won the satisfaction from domestic and foreign businessmen and tourists. With the cultural tinge of and trend of Lingnan, Guangzhou hotels have become the display window to foreign guests. Guangzhou hotels treat all the guests very well during the spring and autumn China Export Commodities Fairs.

  14. The Assessment of Hotel Services in Poiana Brasov Resort

    Directory of Open Access Journals (Sweden)

    Baltescu C.A.

    2014-12-01

    Full Text Available The choice of a holiday destination is determined by the features of the existing accommodation offer. The quality of hotel services provided influence the attracted customer segment, the satisfaction degree of consumption, the loyalty degree for the accommodation unit and destination, and also the economic-financial performance of the company. This article analyzes the opinions of tourists staying in Poiana Braşov resort regarding their consumption experience in one of the most representative hotels of the resort. The results obtained show customers’ expectations, satisfaction degree after consumption and future ways for adapting and improving hotel services.

  15. Concepto para un Nuevo Hotel Internacional de Varadero.

    OpenAIRE

    José Diwaldo García Sánchez; Ivanys Valderrama Ramírez; Pedro Yuniesky Rodríguez Martínez

    2012-01-01

    Este trabajo abarca la etapa de concepto para un nuevo hotel en las parcelas donde hoy se ubican las Cabañas del Sol y el Hotel Internacional en el balneario de Varadero. Este aumentaría de sobremanera la capacidad habitacional en dicha zona, considerada operadores del turismo como una de las mejores franjas de playa del mundo, proponemos un hotel muy actual en cuanto en su arquitectura y composición espacial con categoría cinco estrellas plus, 890 habitaciones y una tipología semicompacta. P...

  16. Classification of Customer Satisfaction Attributes: An Application of Online Hotel Review Analysis

    OpenAIRE

    Dong, Jian; Li, Hongxiu; Zhang, Xianfeng

    2014-01-01

    Part 3: Digital Business; International audience; With the wide penetration of Internet, online hotel reviews have become popular among travellers. Online hotel reviews also reflect customer satisfaction with hotel services. In this study we use online hotel reviews to classify the attributes of customer satisfaction with hotel services. The empirical data was collected via Daodao.com, the Chinese affiliated brand of online travel opinion website tripadvisor.com. Based on text mining and cont...

  17. Customer Satisfaction Research: A Case Study of Original Sokos Hotel Olympia Garden

    OpenAIRE

    Truong, Thuan

    2016-01-01

    This thesis research was carried out at Original Sokos Hotel Olympia Garden in summer 2016. The case company is one of three Sokos Hotels located in St. Petersburg, Russia. The hotel aims to deliver a “Cosy living, smart working” environment to all the guests. The thesis project examines customer satisfaction with different service aspects provided at Original Sokos Hotel Olympia Garden and the customers’ willingness to recommend the hotel to others. The thesis also analyzes the factors h...

  18. Peranan Business Center Dalam Meningkatkan Pendapatan Front Office Department Di Hotel Aryaduta Medan

    OpenAIRE

    Prawira, Dwi Ananda

    2013-01-01

    Sebuah hotel yang baik adalah yang mampu mendapatkan keuntungan dengan memberikan kepuasan bagi para tamunya dengan memenuhi kebutuhan dan keinginannya selama berada dalam lingkungan hotel atau pada saat menginap untuk dapat memenuhi kebutuhan dan keinginan tamu tersebut. Aryaduta Hotel sesuai dengan lokasinya adalah hotel yang terletak di pusat kota ( City Hotel ), yang pusat layanananya terutama pada tamu bisnis dan pengusaha yang memerlukan fasilitas. Fasilitas yang dibutuhkannya selama me...

  19. Strategi Banquet Departemen Dalam Meningkatkan Pendapatan Di JW Marriot Hotel Medan

    OpenAIRE

    Dede Anwar Putra Sinaga

    2009-01-01

    Saat dikemukakannya visit Indonesia 2009 oleh mentri kepariwisataan Indonesia tahun lalu, muncul pula investor-investor asing yang secara bersamaan menanamkan sahamnya di medan untuk membangun hotel-hotel berbintang lima (*****) yang berkelas internasional. Menariknya lagi pembangunan hingga selesainya bangunan hotel-hotel yang megah dan mewah dijantung kota medan ini adalah secara bersamaan. Persaingan yang tercipta dikarenakan munculnya hotel berkelas internasional secara bersamaan ini...

  20. Role of parking in the hotel supply chain management

    Directory of Open Access Journals (Sweden)

    Robert Maršanić

    2015-12-01

    Full Text Available Background: Supply chain management in tourism has only recently become the topic of the scientific research. The hotel product as a tourist product presents a specific mix of services and products The focus of this study has been placed on the hotel company, that, in order to create such a product, builds its own network of partners (companies, co-workers, to bring together and coordinate activities intended to result in the desired features of the hotel product. This study was evaluated as a scientifically relevant because until now the position of parking services in the hotel product has not been analyzed from the perspective of the hotel efforts and abilities to provide parking places for their guests by analyzing to which extent a good and available parking space really affects the quality of the hotel product. The aim of the study was to define the framework in which the supply chain management acts with reference to the parking service and stakeholders in the network. Methods: The method of interviewing hotel managers was used to obtain necessary data. Through the simple numerical calculations including the number of parking spaces and the capacity of the hotel accommodation we tried to identify the interrelationship, i.e. the degree of alignment of the respective sizes. Results: It turned out that towns of Rijeka and Opatija are faced with a shortage of parking spaces, especially during the tourist season. The trend of providing parking services for guests in hotel-owned garages or car parks is typical for the everyday hotel operation and the shortage of such an option, is resolved through the lease of a certain number of parking spaces in public garages and car parks. These parking spaces are away from the hotel, the guests' dissatisfaction is a normal consequence of such a decision and it is mitigated through the commercial measures. Hotel management considers a provided parking space an important element of the hotel product quality

  1. ABSENTEEISM AT WORK IN HOTEL EMPLOYEES

    Directory of Open Access Journals (Sweden)

    Jordi Tous-Pallarès Pallarès

    2014-01-01

    Full Text Available Registered absenteeism has a psychosocial basis in which there are problems between the individual, the job and the quality of service requirements of the company. This paper analyzes the research studies that evaluate absentee behavior in the hotel and catering industry. The studies consulted usually use registered temporary sick leave (TSL as an indicator of employee absentee behavior. The results show that the impact of absenteeism can be minimized using different strategies: improving the processes of recruitment, selection and training of employees as much as possible and assessing individual differences and their contextual variables that are related to a better quality of service. The information obtained describes a situation similar to the one prior to the economic crisis

  2. Environmental Strategies in Hotel Business Administration

    Directory of Open Access Journals (Sweden)

    Mirela STEFANICA

    2017-04-01

    Full Text Available The problem of the environment is a strategic challenge in the era we are living in. In this sense, more and more managers from various areas of activity, the tourism industry included, have become increasingly concerned of promoting better environmental practices. If these practices were based on the 3R’s principle, later on they developed amounting to the implementation of much more complex systems and strategies to support the solving of environmental problems. The paper highlights the main environmental strategies implemented in the hotels of Romania and Italy, presented in a comparative analysis. The study provides an image of the current situation in two regions of Romania and Italy, thus showing the efforts made by managers to ameliorate the impact of the activities carried out on the environment.

  3. Market segmentation and the changing budget hotel industry in urban South Africa

    Directory of Open Access Journals (Sweden)

    Market segmentation and the changing budget hotel industry in urban South Africa

    2013-01-01

    Full Text Available Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country’s re-entry into the global tourism economy after its democratic transition. Historically, the South African hotel industry became dominated by one- and two-star budget accommodation as a result of the country’s liquor legislation. With the reconfiguration of the hotel industry after 1990 to target the growing international tourism market, the role of budget hotels changed. This analysis examines the diminished role of budget hotels in South Africa’s hotel economy, the shifting nature of the budget hotel and location patterns of budget hotels from 1990 to the present. It shows that post-1990 budget hotels are mainly concentrated in large cities and secondary centres of South Africa, and that in small towns the former liquor-focused budget hotel has been replaced by other forms of accommodation.

  4. Hotels and Motels, Hotel and motels locations with in Johnson County based off of land use, Published in unknown, Johnson County AIMS.

    Data.gov (United States)

    NSGIC GIS Inventory (aka Ramona) — This Hotels and Motels dataset, was produced all or in part from Published Reports/Deeds information as of unknown. It is described as 'Hotel and motels locations...

  5. ASPECTS OF ROMANIAN MARKETING ENVIRONMENT FOR INTERNATIONAL HOTEL CHAINS

    National Research Council Canada - National Science Library

    Smaranda Adina COSMA; Cristina FLESERIU; Marius BOTA; Alexandru NEDELEA

    2015-01-01

    .... Because of that, is very important for a hotel and especially for one that belongs to an international chain to analyse the micro and macro environment, to know exactly which are the opportunities...

  6. Hotelli Palace**** renoveerimine = Renovation of the hotel Palace**** / Argo Vaikla

    Index Scriptorium Estoniae

    Vaikla, Argo, 1966-

    2015-01-01

    Hotell Palace Tallinnas Vabaduse väljak 3, valminud 2014. Hoone rekonstrueerimisprojekt Reet Valk (AB Reet Valk), sisearhitektid Katrin Vaikla, Argo Vaikla, Mari-Liis Süld, Riin Luuk. 2014. aasta Kultuurkapitali Arhitektuuripreemia kandidaat

  7. HOTEL SERVICE, ASSUMPTION AND STARTER OF THE TOURISM DEVELOPMENT

    National Research Council Canada - National Science Library

    Daliborka Blazeska; Vladanka Davkovska; Dejan Nakovski

    2016-01-01

    ... its national tourism product. This paper pays special attention to the hotel service and the staff which are its inevitable and irreplaceable factor, and on which depends the guest satisfaction...

  8. Briti hotell Dunkri tänavas / Piret Tali

    Index Scriptorium Estoniae

    Tali, Piret, 1972-

    2005-01-01

    Liisi Murula ja Raili Nõlvaku kujundatud hotell Merchants House, restoran KN Cayenne, baar Ice Bar ja kohvik Cafe Time Tallinnas. Kasutatud ka tekstiilikunstnik Ülle Raadiku ja klaasikunstnik Rait Partsi töid. Valgustite autor ehtekunstnik Katrin Sipelgas

  9. PERKEMBANGAN HOTEL SYARI’AH DI INDONESIA; MENGONSEP PARIWISATA ISLAMI

    Directory of Open Access Journals (Sweden)

    Fahruddin Ali Sabri

    2012-05-01

    Full Text Available Fahruddin Ali Sabri (Penulis, dosen STAIN Pamekasan, Jl. Raya Panglegur Km. 04 Pamekasan. Kontak 08521346464, e-mail didin021@yahoo.com     Abstract Indonesian tourism sector has been developed rapidly and significantly. Hotels sector high income contribution indicates the significant development, so it influences public prosperity. Syari’ah Hotel is one of the hotel models offering certain facilities that matches Islamic values.  Its  development opens promising market chance that must be grounded on non-alcohol, drug-abused free and adultery prohibition concept. It facilitates the guests to have comfortable and safe stay. Kata-kata kunci Hotel, Pariwisata dan Syarî’ah

  10. BUSINESS PERFORMANCE, INVESTMENTS AND COMPETITIVENESS OF ISTRIAN HOTEL INDUSTRY

    National Research Council Canada - National Science Library

    Dijana Pletikosa

    2015-01-01

    .... Contrary to initial expectations this research did not confirm thesis that Istria is highly successful and competitive tourist region. Reasons for that are many, such as seasonality, lack of high class hotels and quality greenfield investments.

  11. Occupational Programs for the Restaurant/Hotel Business

    Science.gov (United States)

    Hoenninger, Ronald W.; Riegel, Carl D.

    1978-01-01

    Describes the development of a Hotel and Restaurant Management Program, designed to provide career training, develop educational opportunities, and provide a forum through which the continuing education needs of the local hospitality industry could be assessed and evaluated. (TP)

  12. Hotelli Palace**** renoveerimine = Renovation of the hotel Palace**** / Argo Vaikla

    Index Scriptorium Estoniae

    Vaikla, Argo, 1966-

    2015-01-01

    Hotell Palace Tallinnas Vabaduse väljak 3, valminud 2014. Hoone rekonstrueerimisprojekt Reet Valk (AB Reet Valk), sisearhitektid Katrin Vaikla, Argo Vaikla, Mari-Liis Süld, Riin Luuk. 2014. aasta Kultuurkapitali Arhitektuuripreemia kandidaat

  13. DEVELOPMENT OF LOYALTY PROGRAMMES IN THE HOTEL INDUSTRY

    National Research Council Canada - National Science Library

    Marina Laskarin

    2013-01-01

    .... This paper will look at the basic tenets of loyalty programs in the hotel industry, the methods of keeping records about guests, and the necessity of creating, structuring and managing guest database...

  14. Measures to improve the quality of hotel services

    Directory of Open Access Journals (Sweden)

    Anca MADAR

    2017-07-01

    Full Text Available This article aims to exemplify how, starting from the evaluation of customer satisfaction on service quality, the hotel units’ management, can apply different measures and strategies to improve it. To achieve the target, a marketing research survey is conducted based on a sample of 120 customers of Hotel „Kronwell” at the end of 2013. After analysing customer’ responses a series of measures have been taken to improve the quality of services offered by this hotel, then at the end of 2015 a new research was achieved, based on the same questionnaire. The results of this research highlight the increasing of customer satisfaction as a result of improving the quality of hotel services, supported by growth in net profit, turnover and decrease of employees’ number.

  15. EVALUATION OF HOTEL SERVICE-PERFORMANCE PROCESS IN BULGARIA

    Directory of Open Access Journals (Sweden)

    Georgina Lukanova

    2010-06-01

    Full Text Available The paper analyses the hotel service-performance process in Bulgarian hotels, which is based on the results of the research about tourists’ opinion on basic moments in service process. One of the most important characteristics of hotel industry is the leading role of the human factor in service-performance process. It cannot be accomplished without the participation of the customer and without the participation of the staff.This makes the evaluation of service process strongly subjective. Because of this, customer needs satisfaction is a big challenge for the hotel management. Under the present conditions of an increased competition, satisfying customers means offering service-performance process, which not only meets, but also exceeds guests’expectations. This can be achieved by a preliminary study of their requirements and expectations.

  16. Service quality of B&B hotels in Novi Sad

    Directory of Open Access Journals (Sweden)

    Ivkov Milan

    2016-01-01

    Full Text Available Providing quality service is a priority for service companies. The quality of services being offered to customers is considered to be a means by which hotels obtain a competitive advantage in the market. The aim of this study was to identify the effects of customer satisfaction on their loyalty and frequency of re-visit intention in the hotels in Novi Sad. The research results indicate that management teams of analyzed hotels understand the needs of their guests quite well. Based on the results of descriptive statistical analysis and the results of the regression analysis, it is concluded that the quality of restaurant services is of a great importance to total guest satisfaction. The quality of services in the accommodation sector still has a great significance in the entire hotel offer, but not decisive.

  17. Briti hotell Dunkri tänavas / Piret Tali

    Index Scriptorium Estoniae

    Tali, Piret, 1972-

    2005-01-01

    Liisi Murula ja Raili Nõlvaku kujundatud hotell Merchants House, restoran KN Cayenne, baar Ice Bar ja kohvik Cafe Time Tallinnas. Kasutatud ka tekstiilikunstnik Ülle Raadiku ja klaasikunstnik Rait Partsi töid. Valgustite autor ehtekunstnik Katrin Sipelgas

  18. APLIKASI PENGOLAHAN GAJI KARYAWAN PADA KARLITA INTERNATIONAL HOTEL

    Directory of Open Access Journals (Sweden)

    Adi Siswanto

    2016-03-01

    Full Text Available Dewasa ini perkembangan dan kemajuan teknologi informasi berkembang pesat. Sistem aplikasidiberbagai bidang merupakan suatu keharusan bagi suatu instansi/perusahaan untuk memanfaatkaninformasi sebagai basis administrasi dan pengolahan data. Karlita International Hotel Kota Tegalmerupakan suatu perusahaan yang bertugasmenyediakan informasi reservasi sewa kamar hotel. KarlitaInternational Hotel memiliki sebuah sistem informasi data pegawai beserta penggajiannya yaitudengan menggunakan Microsoft Excel, akan tetapi sistem tersebut masih jauh dari efisien dan efektif.Menurut Jogiyanto (2001: 12 aplikasi merupakan penerapan, menyimpan sesuatu hal, data,permasalahan yang ada sehingga berubah menjadi sesuatu bentuk yang baru tanpa menghilangkannilai-nilai dasar dari hal data,permasalahan, pekerjaan itu sendiri. Aplikasi Pengolahan Gaji KaryawanPada Karlita International Hotel dapat dibuat sehingga dapat mempermudah dan mempercepat dalammengolah gaji karyawan.Kata kunci: Penggajian, Aplikasi, Borland Delphi

  19. Hotell Telegraaf : Vene 9, Tallinn / Liina Jänes

    Index Scriptorium Estoniae

    Jänes, Liina, 1977-

    2008-01-01

    Hotell koosneb vanast restaureeritud fassaadidega hoonest ja uuest hotellikorpusest. Hotellis on restoran Tchaikovsky. Arhitekt Martin Aunin. Sisearhitektid: Külli Salum, Riina Harik. III korruse plaan, värv. välisvaade, 4 sisevaadet

  20. MACROECONOMIC ENVIRONMENT AND GREENFIELD FOREIGN DIRECT INVESTMENT OF HOTEL BRANDS

    National Research Council Canada - National Science Library

    Joze Peric; Maja Niksic Radic

    2016-01-01

    .... The purpose of the study is to assess the macroeconomic environment, the effects of greenfield FDI in tourism and, consequently, the presence of global hotel brands using the comparative analysis...