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Sample records for channelized hotelling observer

  1. Real space channelization for generic DBT system image quality evaluation with channelized Hotelling observer

    Science.gov (United States)

    Petrov, Dimitar; Cockmartin, Lesley; Marshall, Nicholas; Vancoillie, Liesbeth; Young, Kenneth; Bosmans, Hilde

    2017-03-01

    Digital breast tomosynthesis (DBT) is a relatively new 3D mammography technique that promises better detection of low contrast masses than conventional 2D mammography. The parameter space for DBT is large however and finding an optimal balance between dose and image quality remains challenging. Given the large number of conditions and images required in optimization studies, the use of human observers (HO) is time consuming and certainly not feasible for the tuning of all degrees of freedom. Our goal was to develop a model observer (MO) that could predict human detectability for clinically relevant details embedded within a newly developed structured phantom for DBT applications. DBT series were acquired on GE SenoClaire 3D, Giotto Class, Fujifilm AMULET Innovality and Philips MicroDose systems at different dose levels, Siemens Inspiration DBT acquisitions were reconstructed with different algorithms, while a larger set of DBT series was acquired on Hologic Dimensions system for first reproducibility testing. A channelized Hotelling observer (CHO) with Gabor channels was developed The parameters of the Gabor channels were tuned on all systems at standard scanning conditions and the candidate that produced the best fit for all systems was chosen. After tuning, the MO was applied to all systems and conditions. Linear regression lines between MO and HO scores were calculated, giving correlation coefficients between 0.87 and 0.99 for all tested conditions.

  2. Covariance approximation for fast and accurate computation of channelized Hotelling observer statistics

    International Nuclear Information System (INIS)

    Bonetto, Paola; Qi, Jinyi; Leahy, Richard M.

    1999-01-01

    We describe a method for computing linear observer statistics for maximum a posteriori (MAP) reconstructions of PET images. The method is based on a theoretical approximation for the mean and covariance of MAP reconstructions. In particular, we derive here a closed form for the channelized Hotelling observer (CHO) statistic applied to 2D MAP images. We show reasonably good correspondence between these theoretical results and Monte Carlo studies. The accuracy and low computational cost of the approximation allow us to analyze the observer performance over a wide range of operating conditions and parameter settings for the MAP reconstruction algorithm

  3. The use of kernel local Fisher discriminant analysis for the channelization of the Hotelling model observer

    Science.gov (United States)

    Wen, Gezheng; Markey, Mia K.

    2015-03-01

    It is resource-intensive to conduct human studies for task-based assessment of medical image quality and system optimization. Thus, numerical model observers have been developed as a surrogate for human observers. The Hotelling observer (HO) is the optimal linear observer for signal-detection tasks, but the high dimensionality of imaging data results in a heavy computational burden. Channelization is often used to approximate the HO through a dimensionality reduction step, but how to produce channelized images without losing significant image information remains a key challenge. Kernel local Fisher discriminant analysis (KLFDA) uses kernel techniques to perform supervised dimensionality reduction, which finds an embedding transformation that maximizes betweenclass separability and preserves within-class local structure in the low-dimensional manifold. It is powerful for classification tasks, especially when the distribution of a class is multimodal. Such multimodality could be observed in many practical clinical tasks. For example, primary and metastatic lesions may both appear in medical imaging studies, but the distributions of their typical characteristics (e.g., size) may be very different. In this study, we propose to use KLFDA as a novel channelization method. The dimension of the embedded manifold (i.e., the result of KLFDA) is a counterpart to the number of channels in the state-of-art linear channelization. We present a simulation study to demonstrate the potential usefulness of KLFDA for building the channelized HOs (CHOs) and generating reliable decision statistics for clinical tasks. We show that the performance of the CHO with KLFDA channels is comparable to that of the benchmark CHOs.

  4. Exact confidence intervals for channelized Hotelling observer performance in image quality studies.

    Science.gov (United States)

    Wunderlich, Adam; Noo, Frederic; Gallas, Brandon D; Heilbrun, Marta E

    2015-02-01

    Task-based assessments of image quality constitute a rigorous, principled approach to the evaluation of imaging system performance. To conduct such assessments, it has been recognized that mathematical model observers are very useful, particularly for purposes of imaging system development and optimization. One type of model observer that has been widely applied in the medical imaging community is the channelized Hotelling observer (CHO), which is well-suited to known-location discrimination tasks. In the present work, we address the need for reliable confidence interval estimators of CHO performance. Specifically, we show that the bias associated with point estimates of CHO performance can be overcome by using confidence intervals proposed by Reiser for the Mahalanobis distance. In addition, we find that these intervals are well-defined with theoretically-exact coverage probabilities, which is a new result not proved by Reiser. The confidence intervals are tested with Monte Carlo simulation and demonstrated with two examples comparing X-ray CT reconstruction strategies. Moreover, commonly-used training/testing approaches are discussed and compared to the exact confidence intervals. MATLAB software implementing the estimators described in this work is publicly available at http://code.google.com/p/iqmodelo/.

  5. Diagnosis of Parkinsonian disorders using a channelized Hotelling observer model: Proof of principle

    International Nuclear Information System (INIS)

    Bal, H.; Bal, G.; Acton, P. D.

    2007-01-01

    Imaging dopamine transporters using PET and SPECT probes is a powerful technique for the early diagnosis of Parkinsonian disorders. In order to perform automated accurate diagnosis of these diseases, a channelized Hotelling observer (CHO) based model was developed and evaluated using the SPECT tracer [Tc-99m]TRODAT-1. Computer simulations were performed using a digitized striatal phantom to characterize early stages of the disease (20 lesion-present cases with varying lesion size and contrast). Projection data, modeling the effects of attenuation and geometric response function, were obtained for each case. Statistical noise levels corresponding to those observed clinically were added to the projection data to obtain 100 noise realizations for each case. All the projection data were reconstructed, and a subset of the transaxial slices containing the striatum was summed and used for further analysis. CHO models, using the Laguerre-Gaussian functions as channels, were designed for two cases: (1) By training the model using individual lesion-present samples and (2) by training the model using pooled lesion-present samples. A decision threshold obtained for each CHO model was used to classify the study population (n=40). It was observed that individual lesion trained CHO models gave high diagnostic accuracy for lesions that were larger than those used to train the model and vice-versa. On the other hand, the pooled CHO model was found to give a high diagnostic accuracy for all the lesion cases (average diagnostic accuracy=0.95±0.07; p<0.0001 Fisher's exact test). Based on our results, we conclude that a CHO model has the potential to provide early and accurate diagnosis of Parkinsonian disorders, thereby improving patient management

  6. Comparison of Channelized Hotelling and Human Observers inDetermining Optimum OS-EM Reconstruction Parameters for MyocardialSPECT

    Energy Technology Data Exchange (ETDEWEB)

    Gilland, Karen L.; Tsui, Benjamin M.W.; Qi, Yujin; Gullberg,Grant T.

    2005-07-01

    The performance of the Channelized Hotelling Observer (CHO)was compared to that of human observers for determining optimumparameters for the iterative OS-EM image reconstruction method for thetask of defect detection in myocardial SPECT images. The optimumparameters were those that maximized defect detectability in the SPECTimages. Low noise, parallel SPECT projection data, with and without ananterior, inferior or lateral LV wall defect, were simulated using theMonte Carlo method. Poisson noise was added to generate noisyrealizations. Data were reconstructed using OS-EM at 1&4subsets/iteration and at 1, 3, 5, 7&9 iterations. Images wereconverted to 2D short-axis slices with integer pixel values. The CHO used3 radially-symmetric, 2D channels, with varying levels of internalobserver noise. For each parameter setting, 600 defect-present and 600defect-absent image vectors were used to calculate the detectabilityindex (dA). The human observers rated the likelihood that a defect waspresent in a specified location. For each parameter setting, the AUC wasestimated from 48 defect-present and 48 defect-absent images. Thecombined human observer results showed the optimum parameter settingcould be in the range 5-36 updates ([number of subsets]/iteration enumber of iterations). The CHO results showed the optimum parametersetting to be 4-5 updates. The performance of the CHO was much moresensitive to the reconstruction parameter setting than was that of thehuman observers. The rankings of the CHO detectability values did notchange with varying levels of internal noise.

  7. Internal noise in channelized Hotelling observer (CHO) study of detectability index-differential phase contrast CT vs. conventional CT

    Science.gov (United States)

    Tang, Xiangyang; Yang, Yi

    2014-03-01

    The channelized Hotelling observer (CHO) model, wherein internal noise plays an important role to account for the psychophysiological uncertainty in human's visual perception, has found extensive applications in the assessment of image quality in nuclear medicine, mammography and conventional CT. Recently, we extended its application to investigating the detectability index of differential phase contrast (DPC) CT-an emerging CT technology with the potential of increasing the capability in soft tissue differentiation. We found that the quantitative determination of internal noise in the CHO study of DPC-CT's detectability index should differ from that in the conventional CT. It is believed that the root cause of such a difference lies in the distinct noise spectra between the DPC-CT and conventional CT. In this paper, we present the preliminary results and investigate the adequate strategies to quantitatively determine the internal noise of CHO model for its application in the assessment of image quality in DPC-CT and its comparison with that of the conventional CT.

  8. Prediction of human observer performance in a 2-alternative forced choice low-contrast detection task using channelized Hotelling observer: Impact of radiation dose and reconstruction algorithms

    International Nuclear Information System (INIS)

    Yu Lifeng; Leng Shuai; Chen Lingyun; Kofler, James M.; McCollough, Cynthia H.; Carter, Rickey E.

    2013-01-01

    Purpose: Efficient optimization of CT protocols demands a quantitative approach to predicting human observer performance on specific tasks at various scan and reconstruction settings. The goal of this work was to investigate how well a channelized Hotelling observer (CHO) can predict human observer performance on 2-alternative forced choice (2AFC) lesion-detection tasks at various dose levels and two different reconstruction algorithms: a filtered-backprojection (FBP) and an iterative reconstruction (IR) method. Methods: A 35 × 26 cm 2 torso-shaped phantom filled with water was used to simulate an average-sized patient. Three rods with different diameters (small: 3 mm; medium: 5 mm; large: 9 mm) were placed in the center region of the phantom to simulate small, medium, and large lesions. The contrast relative to background was −15 HU at 120 kV. The phantom was scanned 100 times using automatic exposure control each at 60, 120, 240, 360, and 480 quality reference mAs on a 128-slice scanner. After removing the three rods, the water phantom was again scanned 100 times to provide signal-absent background images at the exact same locations. By extracting regions of interest around the three rods and on the signal-absent images, the authors generated 21 2AFC studies. Each 2AFC study had 100 trials, with each trial consisting of a signal-present image and a signal-absent image side-by-side in randomized order. In total, 2100 trials were presented to both the model and human observers. Four medical physicists acted as human observers. For the model observer, the authors used a CHO with Gabor channels, which involves six channel passbands, five orientations, and two phases, leading to a total of 60 channels. The performance predicted by the CHO was compared with that obtained by four medical physicists at each 2AFC study. Results: The human and model observers were highly correlated at each dose level for each lesion size for both FBP and IR. The Pearson's product

  9. TU-FG-209-11: Validation of a Channelized Hotelling Observer to Optimize Chest Radiography Image Processing for Nodule Detection: A Human Observer Study

    Energy Technology Data Exchange (ETDEWEB)

    Sanchez, A; Little, K; Chung, J; Lu, ZF; MacMahon, H; Reiser, I [The University of Chicago, Chicago, IL (United States)

    2016-06-15

    Purpose: To validate the use of a Channelized Hotelling Observer (CHO) model for guiding image processing parameter selection and enable improved nodule detection in digital chest radiography. Methods: In a previous study, an anthropomorphic chest phantom was imaged with and without PMMA simulated nodules using a GE Discovery XR656 digital radiography system. The impact of image processing parameters was then explored using a CHO with 10 Laguerre-Gauss channels. In this work, we validate the CHO’s trend in nodule detectability as a function of two processing parameters by conducting a signal-known-exactly, multi-reader-multi-case (MRMC) ROC observer study. Five naive readers scored confidence of nodule visualization in 384 images with 50% nodule prevalence. The image backgrounds were regions-of-interest extracted from 6 normal patient scans, and the digitally inserted simulated nodules were obtained from phantom data in previous work. Each patient image was processed with both a near-optimal and a worst-case parameter combination, as determined by the CHO for nodule detection. The same 192 ROIs were used for each image processing method, with 32 randomly selected lung ROIs per patient image. Finally, the MRMC data was analyzed using the freely available iMRMC software of Gallas et al. Results: The image processing parameters which were optimized for the CHO led to a statistically significant improvement (p=0.049) in human observer AUC from 0.78 to 0.86, relative to the image processing implementation which produced the lowest CHO performance. Conclusion: Differences in user-selectable image processing methods on a commercially available digital radiography system were shown to have a marked impact on performance of human observers in the task of lung nodule detection. Further, the effect of processing on humans was similar to the effect on CHO performance. Future work will expand this study to include a wider range of detection/classification tasks and more

  10. TU-FG-209-11: Validation of a Channelized Hotelling Observer to Optimize Chest Radiography Image Processing for Nodule Detection: A Human Observer Study

    International Nuclear Information System (INIS)

    Sanchez, A; Little, K; Chung, J; Lu, ZF; MacMahon, H; Reiser, I

    2016-01-01

    Purpose: To validate the use of a Channelized Hotelling Observer (CHO) model for guiding image processing parameter selection and enable improved nodule detection in digital chest radiography. Methods: In a previous study, an anthropomorphic chest phantom was imaged with and without PMMA simulated nodules using a GE Discovery XR656 digital radiography system. The impact of image processing parameters was then explored using a CHO with 10 Laguerre-Gauss channels. In this work, we validate the CHO’s trend in nodule detectability as a function of two processing parameters by conducting a signal-known-exactly, multi-reader-multi-case (MRMC) ROC observer study. Five naive readers scored confidence of nodule visualization in 384 images with 50% nodule prevalence. The image backgrounds were regions-of-interest extracted from 6 normal patient scans, and the digitally inserted simulated nodules were obtained from phantom data in previous work. Each patient image was processed with both a near-optimal and a worst-case parameter combination, as determined by the CHO for nodule detection. The same 192 ROIs were used for each image processing method, with 32 randomly selected lung ROIs per patient image. Finally, the MRMC data was analyzed using the freely available iMRMC software of Gallas et al. Results: The image processing parameters which were optimized for the CHO led to a statistically significant improvement (p=0.049) in human observer AUC from 0.78 to 0.86, relative to the image processing implementation which produced the lowest CHO performance. Conclusion: Differences in user-selectable image processing methods on a commercially available digital radiography system were shown to have a marked impact on performance of human observers in the task of lung nodule detection. Further, the effect of processing on humans was similar to the effect on CHO performance. Future work will expand this study to include a wider range of detection/classification tasks and more

  11. Correlation between a 2D channelized Hotelling observer and human observers in a low-contrast detection task with multislice reading in CT.

    Science.gov (United States)

    Yu, Lifeng; Chen, Baiyu; Kofler, James M; Favazza, Christopher P; Leng, Shuai; Kupinski, Matthew A; McCollough, Cynthia H

    2017-08-01

    Model observers have been successfully developed and used to assess the quality of static 2D CT images. However, radiologists typically read images by paging through multiple 2D slices (i.e., multislice reading). The purpose of this study was to correlate human and model observer performance in a low-contrast detection task performed using both 2D and multislice reading, and to determine if the 2D model observer still correlate well with human observer performance in multislice reading. A phantom containing 18 low-contrast spheres (6 sizes × 3 contrast levels) was scanned on a 192-slice CT scanner at five dose levels (CTDI vol = 27, 13.5, 6.8, 3.4, and 1.7 mGy), each repeated 100 times. Images were reconstructed using both filtered-backprojection (FBP) and an iterative reconstruction (IR) method (ADMIRE, Siemens). A 3D volume of interest (VOI) around each sphere was extracted and placed side-by-side with a signal-absent VOI to create a 2-alternative forced choice (2AFC) trial. Sixteen 2AFC studies were generated, each with 100 trials, to evaluate the impact of radiation dose, lesion size and contrast, and reconstruction methods on object detection. In total, 1600 trials were presented to both model and human observers. Three medical physicists acted as human observers and were allowed to page through the 3D volumes to make a decision for each 2AFC trial. The human observer performance was compared with the performance of a multislice channelized Hotelling observer (CHO_MS), which integrates multislice image data, and with the performance of previously validated CHO, which operates on static 2D images (CHO_2D). For comparison, the same 16 2AFC studies were also performed in a 2D viewing mode by the human observers and compared with the multislice viewing performance and the two CHO models. Human observer performance was well correlated with the CHO_2D performance in the 2D viewing mode [Pearson product-moment correlation coefficient R = 0.972, 95% confidence

  12. Optimising the utility of hotel online distribution channels.

    OpenAIRE

    ZHANG, YIXIN

    2016-01-01

    Distribution channel plays an important role in the operation of hotel revenue management (RM), it is a key vehicle that can facilitate effective communication of the whole RM strategy, which helps hotels to accomplish their ultimate goal of revenue maximisation. However, the importance of distribution channel management in hotel revenue management has not received much attention in academic research (Ivanov and Zhechev, 2012), and there is a lack of studies relating to distribution channel s...

  13. Evaluation of internal noise methods for Hotelling observer models

    International Nuclear Information System (INIS)

    Zhang Yani; Pham, Binh T.; Eckstein, Miguel P.

    2007-01-01

    The inclusion of internal noise in model observers is a common method to allow for quantitative comparisons between human and model observer performance in visual detection tasks. In this article, we studied two different strategies for inserting internal noise into Hotelling model observers. In the first strategy, internal noise was added to the output of individual channels: (a) Independent nonuniform channel noise, (b) independent uniform channel noise. In the second strategy, internal noise was added to the decision variable arising from the combination of channel responses. The standard deviation of the zero mean internal noise was either constant or proportional to: (a) the decision variable's standard deviation due to the external noise, (b) the decision variable's variance caused by the external noise, (c) the decision variable magnitude on a trial to trial basis. We tested three model observers: square window Hotelling observer (HO), channelized Hotelling observer (CHO), and Laguerre-Gauss Hotelling observer (LGHO) using a four alternative forced choice (4AFC) signal known exactly but variable task with a simulated signal embedded in real x-ray coronary angiogram backgrounds. The results showed that the internal noise method that led to the best prediction of human performance differed across the studied model observers. The CHO model best predicted human observer performance with the channel internal noise. The HO and LGHO best predicted human observer performance with the decision variable internal noise. The present results might guide researchers with the choice of methods to include internal noise into Hotelling model observers when evaluating and optimizing medical image quality

  14. Evaluation of the channelized Hotelling observer with an internal-noise model in a train-test paradigm for cardiac SPECT defect detection

    International Nuclear Information System (INIS)

    Brankov, Jovan G

    2013-01-01

    The channelized Hotelling observer (CHO) has become a widely used approach for evaluating medical image quality, acting as a surrogate for human observers in early-stage research on assessment and optimization of imaging devices and algorithms. The CHO is typically used to measure lesion detectability. Its popularity stems from experiments showing that the CHO's detection performance can correlate well with that of human observers. In some cases, CHO performance overestimates human performance; to counteract this effect, an internal-noise model is introduced, which allows the CHO to be tuned to match human-observer performance. Typically, this tuning is achieved using example data obtained from human observers. We argue that this internal-noise tuning step is essentially a model training exercise; therefore, just as in supervised learning, it is essential to test the CHO with an internal-noise model on a set of data that is distinct from that used to tune (train) the model. Furthermore, we argue that, if the CHO is to provide useful insights about new imaging algorithms or devices, the test data should reflect such potential differences from the training data; it is not sufficient simply to use new noise realizations of the same imaging method. Motivated by these considerations, the novelty of this paper is the use of new model selection criteria to evaluate ten established internal-noise models, utilizing four different channel models, in a train-test approach. Though not the focus of the paper, a new internal-noise model is also proposed that outperformed the ten established models in the cases tested. The results, using cardiac perfusion SPECT data, show that the proposed train-test approach is necessary, as judged by the newly proposed model selection criteria, to avoid spurious conclusions. The results also demonstrate that, in some models, the optimal internal-noise parameter is very sensitive to the choice of training data; therefore, these models are prone

  15. SU-F-I-80: Correction for Bias in a Channelized Hotelling Model Observer Caused by Temporally Variable Non-Stationary Noise

    International Nuclear Information System (INIS)

    Favazza, C; Fetterly, K

    2016-01-01

    Purpose: Application of a channelized Hotelling model observer (CHO) over a wide range of x-ray angiography detector target dose (DTD) levels demonstrated substantial bias for conditions yielding low detectability indices (d’), including low DTD and small test objects. The purpose of this work was to develop theory and methods to correct this bias. Methods: A hypothesis was developed wherein the measured detectability index (d’b) for a known test object is positively biased by temporally variable non-stationary noise in the images. Hotelling’s T2 test statistic provided the foundation for a mathematical theory which accounts for independent contributions to the measured d’b value from both the test object (d’o) and non-stationary noise (d’ns). Experimental methods were developed to directly estimate d’o by determining d’ns and subtracting it from d’b, in accordance with the theory. Specifically, d’ns was determined from two sets of images from which the traditional test object was withheld. This method was applied to angiography images with DTD levels in the range 0 to 240 nGy and for disk-shaped iodine-based contrast targets with diameters 0.5 to 4.0 mm. Results: Bias in d’ was evidenced by d’b values which exceeded values expected from a quantum limited imaging system and decreasing object size and DTD. d’ns increased with decreasing DTD, reaching a maximum of 2.6 for DTD = 0. Bias-corrected d’o estimates demonstrated sub-quantum limited performance of the x-ray angiography for low DTD. Findings demonstrated that the source of non-stationary noise was detector electronic readout noise. Conclusion: Theory and methods to estimate and correct bias in CHO measurements from temporally variable non-stationary noise were presented. The temporal non-stationary noise was shown to be due to electronic readout noise. This method facilitates accurate estimates of d’ values over a large range of object size and detector target dose.

  16. SU-F-I-80: Correction for Bias in a Channelized Hotelling Model Observer Caused by Temporally Variable Non-Stationary Noise

    Energy Technology Data Exchange (ETDEWEB)

    Favazza, C; Fetterly, K [Mayo Clinic, Rochester, MN (United States)

    2016-06-15

    Purpose: Application of a channelized Hotelling model observer (CHO) over a wide range of x-ray angiography detector target dose (DTD) levels demonstrated substantial bias for conditions yielding low detectability indices (d’), including low DTD and small test objects. The purpose of this work was to develop theory and methods to correct this bias. Methods: A hypothesis was developed wherein the measured detectability index (d’b) for a known test object is positively biased by temporally variable non-stationary noise in the images. Hotelling’s T2 test statistic provided the foundation for a mathematical theory which accounts for independent contributions to the measured d’b value from both the test object (d’o) and non-stationary noise (d’ns). Experimental methods were developed to directly estimate d’o by determining d’ns and subtracting it from d’b, in accordance with the theory. Specifically, d’ns was determined from two sets of images from which the traditional test object was withheld. This method was applied to angiography images with DTD levels in the range 0 to 240 nGy and for disk-shaped iodine-based contrast targets with diameters 0.5 to 4.0 mm. Results: Bias in d’ was evidenced by d’b values which exceeded values expected from a quantum limited imaging system and decreasing object size and DTD. d’ns increased with decreasing DTD, reaching a maximum of 2.6 for DTD = 0. Bias-corrected d’o estimates demonstrated sub-quantum limited performance of the x-ray angiography for low DTD. Findings demonstrated that the source of non-stationary noise was detector electronic readout noise. Conclusion: Theory and methods to estimate and correct bias in CHO measurements from temporally variable non-stationary noise were presented. The temporal non-stationary noise was shown to be due to electronic readout noise. This method facilitates accurate estimates of d’ values over a large range of object size and detector target dose.

  17. Does Embedding Social Media Channels in Hotel Websites Influence Travelers' Satisfaction and Purchase Intentions?

    Science.gov (United States)

    Aluri, Ajay Kumar

    2012-01-01

    In the Internet world today, social media channels have emerged as a top share of Internet usage, and more travelers have started using them to make their hotel plans and purchases. Because of the recommendations of researchers and practitioners, hotel organizations have already embraced social media and have embedded their links on their host…

  18. Hotel

    OpenAIRE

    Koudelová, Kateřina

    2018-01-01

    Záměrem diplomové práce je návrh hotelu ve městě Žďár nad Sázavou. Hotel je navržen pro 36 hostů. Budova je částečně podsklepená a složená ze tří částí. Tyto části mají jedno, dvě a pět nadzemních podlaží. Nosný systém je skeletový rámový s nosnými sloupy a průvlaky. Střecha je plochá. Součástí návrhu je tepelně technické posouzení a požárně bezpečnostní posouzení. The aim of the diploma thesis is design a hotel in Žďár nad Sázavou. The hotel is designed for 36 guests. The building is with...

  19. How Clean Are Hotel Rooms? Part I: Visual Observations vs. Microbiological Contamination.

    Science.gov (United States)

    Almanza, Barbara A; Kirsch, Katie; Kline, Sheryl Fried; Sirsat, Sujata; Stroia, Olivia; Choi, Jin Kyung; Neal, Jay

    2015-01-01

    Current evidence of hotel room cleanliness is based on observation rather than empirically based microbial assessment. The purpose of the study described here was to determine if observation provides an accurate indicator of cleanliness. Results demonstrated that visual assessment did not accurately predict microbial contamination. Although testing standards have not yet been established for hotel rooms and will be evaluated in Part II of the authors' study, potential microbial hazards included the sponge and mop (housekeeping cart), toilet, bathroom floor, bathroom sink, and light switch. Hotel managers should increase cleaning in key areas to reduce guest exposure to harmful bacteria.

  20. Computer aided detection of masses in mammography using subregion Hotelling observers

    International Nuclear Information System (INIS)

    Baydush, Alan H.; Catarious, David M.; Abbey, Craig K.; Floyd, Carey E.

    2003-01-01

    We propose to investigate the use of the subregion Hotelling observer for the basis of a computer aided detection scheme for masses in mammography. A database of 1320 regions of interest (ROIs) was selected from the DDSM database collected by the University of South Florida using the Lumisys scanner cases. The breakdown of the cases was as follows: 656 normal ROIs, 307 benign ROIs, and 357 cancer ROIs. Each ROI was extracted at a size of 1024x1024 pixels and subsampled to 128x128 pixels. For the detection task, cancer and benign cases were considered positive and normal was considered negative. All positive cases had the lesion centered in the ROI. We chose to investigate the subregion Hotelling observer as a classifier to detect masses. The Hotelling observer incorporates information about the signal, the background, and the noise correlation for prediction of positive and negative and is the optimal detector when these are known. For our study, 225 subregion Hotelling observers were set up in a 15x15 grid across the center of the ROIs. Each separate observer was designed to 'observe', or discriminate, an 8x8 pixel area of the image. A leave one out training and testing methodology was used to generate 225 'features', where each feature is the output of the individual observers. The 225 features derived from separate Hotelling observers were then narrowed down by using forward searching linear discriminants (LDs). The reduced set of features was then analyzed using an additional LD with receiver operating characteristic (ROC) analysis. The 225 Hotelling observer features were searched by the forward searching LD, which selected a subset of 37 features. This subset of 37 features was then analyzed using an additional LD, which gave a ROC area under the curve of 0.9412+/-0.006 and a partial area of 0.6728. Additionally, at 98% sensitivity the overall classifier had a specificity of 55.9% and a positive predictive value of 69.3%. Preliminary results suggest that

  1. Planar channeling observed by radiography

    International Nuclear Information System (INIS)

    Delsarte, Guy

    1970-06-01

    Radiographies of crystals by means of channeled particles exhibit channeling patterns. The origin of these patterns is studied, The role played by planar channeling is demonstrated. It is shown that these patterns are local amplifications of the process generating the images of a crystal on the radiography. It is deduced that planar channeling plays a determining role in the formation of these images. An orientation chamber using transmitted planar channels is described. The orientation of very small grains in a polycrystal can be very easily obtained, (author) [fr

  2. Computerized classification of suspicious regions in chest radiographs using subregion Hotelling observers

    International Nuclear Information System (INIS)

    Baydush, Alan H.; Catarious, David M. Jr.; Lo, Joseph Y.; Abbey, Craig K.; Floyd, Carey E. Jr.

    2001-01-01

    We propose to investigate the use of subregion Hotelling observers (SRHOs) in conjunction with perceptrons for the computerized classification of suspicious regions in chest radiographs for being nodules requiring follow up. Previously, 239 regions of interest (ROIs), each containing a suspicious lesion with proven classification, were collected. We chose to investigate the use of SRHOs as part of a multilayer classifier to determine the presence of a nodule. Each SRHO incorporates information about signal, background, and noise correlation for classification. For this study, 225 separate Hotelling observers were set up in a grid across each ROI. Each separate observer discriminates an 8 by 8 pixel area. A round robin sampling scheme was used to generate the 225 features, where each feature is the output of the individual observers. These features were then rank ordered by the magnitude of the weights of a perceptron. Once rank ordered, subsets of increasing number of features were selected to be used in another perceptron. This perceptron was trained to minimize mean squared error and the output was a continuous variable representing the likelihood of the region being a nodule. Performance was evaluated by receiver operating characteristic (ROC) analysis and reported as the area under the curve (A Z ). The classifier was optimized by adding additional features until the A Z declined. The optimized subset of observers then were combined using a third perceptron. A subset of 80 features was selected which gave an A Z of 0.972. Additionally, at 98.6% sensitivity, the classifier had a specificity of 71.3% and increased the positive predictive value from 60.7% to 84.1%. Preliminary results suggest that using SRHOs in combination with perceptrons can provide a successful classification scheme for pulmonary nodules. This approach could be incorporated into a larger computer aided detection system for decreasing false positives

  3. Observation of diffraction effects in positron channeling

    International Nuclear Information System (INIS)

    Palathingal, J.C.; Peng, J.P.; Lynn, K.G.; Wu, X.Y.; Schultz, P.J.

    1994-01-01

    An experimental investigation of positron channeling was made with a high-angular resolution apparatus, employing positrons of kinetic energy 1 MeV, derived from the Brookhaven National Laboratory Dynamitron. The pattern of transmission through a Si (100) single crystal of thickness 0.245 μm was investigated for a number of major planes. The authors have observed for the first time, in excellent detail, the fine structure of the channeling pattern expected to arise from the particle diffraction effects, theoretically explainable in terms of the quantum-mechanical many-beam calculations

  4. Channelized relevance vector machine as a numerical observer for cardiac perfusion defect detection task

    Science.gov (United States)

    Kalayeh, Mahdi M.; Marin, Thibault; Pretorius, P. Hendrik; Wernick, Miles N.; Yang, Yongyi; Brankov, Jovan G.

    2011-03-01

    In this paper, we present a numerical observer for image quality assessment, aiming to predict human observer accuracy in a cardiac perfusion defect detection task for single-photon emission computed tomography (SPECT). In medical imaging, image quality should be assessed by evaluating the human observer accuracy for a specific diagnostic task. This approach is known as task-based assessment. Such evaluations are important for optimizing and testing imaging devices and algorithms. Unfortunately, human observer studies with expert readers are costly and time-demanding. To address this problem, numerical observers have been developed as a surrogate for human readers to predict human diagnostic performance. The channelized Hotelling observer (CHO) with internal noise model has been found to predict human performance well in some situations, but does not always generalize well to unseen data. We have argued in the past that finding a model to predict human observers could be viewed as a machine learning problem. Following this approach, in this paper we propose a channelized relevance vector machine (CRVM) to predict human diagnostic scores in a detection task. We have previously used channelized support vector machines (CSVM) to predict human scores and have shown that this approach offers better and more robust predictions than the classical CHO method. The comparison of the proposed CRVM with our previously introduced CSVM method suggests that CRVM can achieve similar generalization accuracy, while dramatically reducing model complexity and computation time.

  5. Quantum Hilbert Hotel.

    Science.gov (United States)

    Potoček, Václav; Miatto, Filippo M; Mirhosseini, Mohammad; Magaña-Loaiza, Omar S; Liapis, Andreas C; Oi, Daniel K L; Boyd, Robert W; Jeffers, John

    2015-10-16

    In 1924 David Hilbert conceived a paradoxical tale involving a hotel with an infinite number of rooms to illustrate some aspects of the mathematical notion of "infinity." In continuous-variable quantum mechanics we routinely make use of infinite state spaces: here we show that such a theoretical apparatus can accommodate an analog of Hilbert's hotel paradox. We devise a protocol that, mimicking what happens to the guests of the hotel, maps the amplitudes of an infinite eigenbasis to twice their original quantum number in a coherent and deterministic manner, producing infinitely many unoccupied levels in the process. We demonstrate the feasibility of the protocol by experimentally realizing it on the orbital angular momentum of a paraxial field. This new non-Gaussian operation may be exploited, for example, for enhancing the sensitivity of NOON states, for increasing the capacity of a channel, or for multiplexing multiple channels into a single one.

  6. Análise dos canais de distribuição em hotel de pequeno porte Distribution channels analysis in small hotel Balneário Camboriú (SC

    Directory of Open Access Journals (Sweden)

    Éverton Luís Pellizzaro de Lorenzi Cancellier

    2011-10-01

    using the different marketing channels. This is a qualitative and exploratory research, whose methodological procedures were the application of a semi-structured questionnaire supplemented by review of literature. The results show the use of distribution channels and the direct and indirect use of the Internet as a great marketing tool in commercializing the services of the hotel, because of the ease of electronic access nowadays, the Internet has become a major marketing tool for the tourist market.

  7. Bombay Hotel

    International Development Research Centre (IDRC) Digital Library (Canada)

    Crime and violence have been rampant in the locality, leading to creation of unsafe spaces for its residents. .... people. Vacant plots of land have sometimes been usurped by goons who have then extorted money from ... created a degraded built environment in Bombay Hotel. Its few open spaces and lakes (see Map 1) are ...

  8. PENGGUNAAN SITUS WEB HOTEL DAN “ONLINE TRAVEL AGENCY” SEBAGAI MEDIA PROMOSI DAN PENJUALAN BAGI HOTEL MELATI DI UBUD

    Directory of Open Access Journals (Sweden)

    Pande Putu Indrayana Tirtayasa

    2016-08-01

    Full Text Available The growth of the number of hotel rooms in Ubud has caused increasing business competition among the so called non-star melati hotel.Non-star melati hotel is a category of hotel which is not qualified to be awarded as a star hotel by Indonesian Ministry of Tourism.In response to the competition, the hotels embrace internet as a sales and promotion media by developing hotel websites.Individual tourism trend ignites the emergence of online travel agency websites (OTA which used by tourists to compare and choose hotels thus increasing the importance of internet as a channel for selling and promoting hotel products.The purposes of this research are to identify motivation, perception, advantages and disadvantages of hotel website and OTA by non-star melati hotel operator’s perspective.Theories used are motivation, perception, and SWOT theory. Data was analyzed with descriptive qualitative method.Results show that hotel website and OTA have its own advantages and disadvantages. Motivation in using hotel website and OTA are very high.Perception in using hotel website and OTA are very agree. It is advised that hotels need to focus more on using OTA as source of getting guests, but also using hotel website, together as medium for promotion and sales activities.

  9. Brand performance of Chinese domestic vs. international hotels ...

    African Journals Online (AJOL)

    hotel industry. This has become the greatest disadvantage for domestic hotel chains. Today, all major international hotel chains have entered the. Chinese market with ambitious expansion .... interpreting marketing strategies and assessing the value of a ...... to review their distribution channel and revenue management.

  10. Observation of $t$-channel electroweak top quark production

    Energy Technology Data Exchange (ETDEWEB)

    Triplett, Nathan [Iowa State Univ., Ames, IA (United States)

    2011-01-01

    The top quark is the heaviest known fundamental particle, with a mass of 172.0+0.9-1.3GeV. This is nearly twice the mass of the second heaviest known particle, the Z boson, and roughly the mass of a gold atom. Because of its unusually large mass, studying the top quark may provide insight into the Higgs mechanism and other beyond the standard model physics. Only two accelerators in the world are powerful enough to produce top quarks. The Tevatron, which first accelerated protons in 1983, has produced almost 400,000 top quarks, roughly half at each of its two detectors: DO and CDF. The LHC is a much newer accelerator which currently has accumulated about 0.5% as much data as the Tevatron. However, when running at full luminosity, the LHC is capable of producing a top quark about once every second and will quickly surpass the Tevatron as the leading producer of top quarks. This analysis uses data from the DØ detector at the Tevatron, which are described in chapter 3. Top quarks are produced most often in pairs of top and anti-top quarks through an interaction of the strong force. This production mode was first observed in 1995 at the Tevatron. However, top quarks can also be produced though an electroweak interaction, which produces just one top quark. This production mode was first observed at the Tevatron in 2008. Single top quark production can occur in different channels. In this analysis, a measurement of the cross section of the t-channel production mode is performed. This measurement uses 5.4 fb-1 of data and uses the technique of boosted decision trees in order to separate signal from background events. The t-channel cross section is measured to be: σ(p$\\bar{p}$ → tqb + X) = 3.03+0.78-0.66 pb (0.0.1). Additional cross section measurements were also performed for the s-channel as well as the s + t-channel. The measurement of each one of these three cross sections was repeated three times using

  11. HOTEL MANAGEMENT AND QUALITY OF HOTEL SERVICES

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2016-01-01

    Full Text Available In conditions of increasing global competition, demands and needs of consumers, quality and quality management have become fundamental strategic factors of achieving profitability and competitiveness on the relentless tourism market. Any serious "top" hotel management, with a defined mission, vision and goals, must define a "special policy" of improving the quality of hotel services through "structural programs of quality improvement," which have become an important factor in the hotel business. With the design, introduction and control of a "special program" of quality improvement of hotel services, hotel management can have a positive impact on increasing satisfaction of customers and human resources, increasing competitiveness and market power of the hotel, the rationalization of operating costs and enhance the reputation and value of the hotel on the demanding tourist market.

  12. Video Observations Inside Channels of Erupting Geysers, Geyser Valley, Russia

    Science.gov (United States)

    Belousov, A.; Belousova, M.; Nechaev, A.

    2011-12-01

    Geysers are a variety of hot springs characterized by violent ejections of water and steam separated by periods of repose. While ordinary boiling springs are numerous and occur in many places on Earth, geysers are very rare. In total, less than 1000 geysers are known worldwide, and most of them are located in three large geyser fields: Yellowstone (USA), Geyser Valley (Russia), and El Tatio (Chile). Several physical models were suggested to explain periodic eruptions of geysers, but realistic understanding of processes was hampered by the scarcity of field data on the internal plumbing of geyser systems. Here we present data based on video observations of interior conduit systems for geysers in Geyser Valley in Kamchatka, Russia. To investigate geyser plumbing systems we lowered a video camera (with thermal and water insulation) into the conduits of four erupting geysers. These included Velikan and Bolshoy, the largest geysers in the field, ejecting about 20 and 15 cub.m of water to heights of 25 and 15 m, respectively, with rather stable periods of approximately 5 h and 1 h. We also investigated Vanna and Kovarny, small geysers with irregular regimes, ejecting about ten liters of water to heights as much as 1.5 m, with periods of several minutes. The video footage reveals internal plumbing geometries and hydrodynamic processes that contradict the widely accepted "simple vertical conduit model", which regards geyser eruptions as caused by flashing of superheated water into steam. In contrast, our data fit the long-neglected "boiler model", in which steam accumulates in an underground cavity (boiler) and periodically erupts out through a water-filled, inverted siphon. We describe the physical rationale and conditions for the periodic discharge of steam from a boiler. Channels of the studied geysers are developed by ascending hot water in deposits of several voluminous prehistoric landslides (debris avalanches). The highly irregular contacts between adjacent debris

  13. Hotel Crowdfunding Grows Up

    Directory of Open Access Journals (Sweden)

    Joshua Bowman

    2015-08-01

    Full Text Available Hotel crowdfunding is gaining momentum. Many of the largest real estate crowdfunding sites (such as Realty Mogul, Fundriser, Real Crowd and Prodigy Networks frequently have hotel private placements mixed in with offerings for other types of real estate. In addition, a few crowdfunding sites that specifically focus on hotel crowdfunding have been created. The first hotel crowdfunding website dedicated solely to the hospitality industry was Hotel Innvestor, although others sites have recently been created such as iCrowdHotels and Equity Roots.

  14. Observing mixing in the Faroe Bank Channel overflow with gliders

    Science.gov (United States)

    Ullgren, Jenny; Fer, Ilker; Darelius, Elin; Peterson, Algot

    2013-04-01

    Cold, dense water from the Nordic Seas flows out into the North Atlantic across the Iceland-Scotland Ridge underneath the warmer Atlantic water. About a third of the overflow volume passes through the Faroe Bank Channel (FBC), a narrow passage with a sill depth of 840 m. The current velocity in the Channel is high (on the order of 1 m/s), and the highly variable flow is dominated by oscillations with a period of 2-3 days. In order to study the mixing and entrainment of the overflow in detail and at a time scale resolving the mesoscale oscillations, a field campaign was undertaken in 2012. Apart from repeat sections with CTD-LADCP and Vertical Microstructure Profiler (VMP), two Slocum electric gliders were deployed, one of them equipped with a MicroRider turbulence package. A total of 104 dives that reached into the plume (with bottom temperatures ≤3°C) were completed, 69 of which with the MicroRider glider. The in situ observations from May-June 2012 show that the mesoscale variability strongly influences the overflow plume in terms of hydrographic structure, transport, and turbulence. CTD data from the two gliders complemented the shipboard survey and highlighted the temporally and spatially varying distribution of intermediate water which sometimes is found between the light Atlantic water and the dense waters originating in the Nordic Seas. The presence or absence of intermediate water and the various degrees to which its signal is removed by the vigorous mixing in the plume and at the turbulent interface complicates the view of this system, but can also help shed light on the circulation and the mixing in the Channel. Profiles of turbulent dissipation rate inferred from the turbulence measuring glider and the VMP on average agree very well above about 300 m above the seabed, but the glider-derived dissipation rates are systematically about a factor of two larger inside the plume and interface. The good agreement in the upper part of the water column shows

  15. Location of hotel groups’ headquarters

    OpenAIRE

    Ivanov, Stanislav; Ivanova, Maya

    2018-01-01

    The paper assesses the factors that influence the location of hotel groups’ headquarters. The concentration of headquarters in a particular country is modelled by three different variables: share of Hotels 325 ranked hotel groups headquartered in the country, share of hotels in Hotels 325 ranked groups headquartered in the country and share of rooms in Hotels 325 ranked hotel groups headquartered in the country. Three groups of factors are assessed: hotel industry-specific factors (size of th...

  16. Hotel software-comprehensive hotel systems

    OpenAIRE

    Šilhová, Lenka

    2010-01-01

    This bachelor's thesis deals with the usage of computer systems in the hotel industry. First part is focused on history, development and integration of technology into this field. Second part is dedicated to concrete products of the company Micros-Fidelio, which is the leader of hotel software market in the Czech Republic.

  17. Hotel Marketing Strategy

    OpenAIRE

    Hykšová, Vendula

    2010-01-01

    The Master's Thesis is focused on the hotel marketing strategy issue. The theoretical section summarizes information about an issue of strategic situation analysis and it also involves marketing tools with focus on the hotel and spa industry. The goal of this paper is to design the situation analysis, evaluate the marketing tools used by the hotel and then summarize the results and include suggestions for the analyzed hotel. For the thesis were used literature sources as well as statistical y...

  18. Housekeeping ESL. Workplace Literacy Curriculum for Hotels.

    Science.gov (United States)

    Van Duzer, Carol; And Others

    This curriculum for hotel employees is based on the analyses of worksite tasks and interactions. Hotel housekeepers were observed on the job, supervisors were consulted, and existing resources were reviewed to determine the language and basic skills needed to effectively and efficiently perform job duties. Twelve curriculum units were developed,…

  19. Contract Management: Organisational and Legal Form of Hotel Networks

    OpenAIRE

    Burak Tatyana V.

    2013-01-01

    Hotel business has been the most dynamic and profitable segment of economy, which is characterised with a high degree of internationalisation of capital and international character, during the recent decades. We clearly observe development of national and international hotel networks at this stage. Management contract is one of the methods of development and creation of hotel networks. The article describes theoretical basis of introduction of the contract management into the hotel business, ...

  20. Attracting International Hotels

    DEFF Research Database (Denmark)

    Assaf, A. George; Josiassen, Alexander; Agbola, Frank Wogbe

    2015-01-01

    With the increased international competition facing hotel chains, it is essential that the next destination they enter is the most attractive option possible. The host destinations too have a keen interest in strategically positioning themselves in order to attract international hotels since thei...... for international hotels. We then rank these. The results show that welcomeness, infrastructure, and crime rate are the three most important factors that influence the location of international hotels in host destinations.......With the increased international competition facing hotel chains, it is essential that the next destination they enter is the most attractive option possible. The host destinations too have a keen interest in strategically positioning themselves in order to attract international hotels since...... their presence has several positive effects. Using, for the first time, actual on-location data we investigate the factors that matter most for international hotels when selecting host destinations. Specifically, we identify 23 factors that make a destination an attractive (or unattractive) location...

  1. Hotel Classification Systems: A Comparison of International Case Studies

    Directory of Open Access Journals (Sweden)

    Roberta Minazzi,

    2010-12-01

    Full Text Available Over the last few decades we have witnessed an increasing interest of scholars andespecially operators in service quality in the lodging business. Firstly, it is important to observe thatthe diverseness of the hospitality industry also affects the classification of hotel quality. We canactually find many programmes, classifications and seals of quality promoted by public authoritiesand private companies that create confusion in the consumer perceptions of hotel quality. Moreover,new electronic distribution channels and their ratings are becoming a new way to gather informationabout a hotel and its quality. Secondly, a point that can cause complications is that different countriesand regions can choose differing approaches depending on the features of the classification (numberof levels, symbols used, etc. and the nature of the programme (public, private. Considering theseassumptions and the recent changes in the Italian hotel classification system, this paper aims toanalyse the situation in Italy, underlining both its positive and negative aspects and comparing it withother European and North American cases. Based on a review of literature and tourism laws as wellas personal interviews with public authorities and exponents of the private sectors, we were able toidentify critical issues and trends in hotel classification systems. The comparison of case studiesshows a heterogeneous situation. Points in common are the scale and the symbol used but, if weanalyse the requirements of each category, we discover very different circumstances, also sometimesin the same country. A future European classification system could be possible only after astandardization of minimum requirements and criteria at a national level. In this situation brands andonline consumers’ feedbacks become even more considered by the customers in the hospitalityindustry.

  2. IMPROVING THE DISTRIBUTION OF BULGARIAN SEASIDE HOLIDAY HOTELS

    Directory of Open Access Journals (Sweden)

    Stoyan Marinov

    2010-06-01

    Full Text Available This report aims at viewing and analysing the trends and changes in the channels for distribution of tourist products. The specific features of modern hotel management together with the tasks in the process of distribution of hotel products have been presented. Applying.

  3. HOTEL MANAGEMENT AND QUALITY OF HOTEL SERVICES

    OpenAIRE

    Ivica Batinić

    2016-01-01

    In conditions of increasing global competition, demands and needs of consumers, quality and quality management have become fundamental strategic factors of achieving profitability and competitiveness on the relentless tourism market. Any serious "top" hotel management, with a defined mission, vision and goals, must define a "special policy" of improving the quality of hotel services through "structural programs of quality improvement," which have become an import...

  4. Observations of Acropora spawning in the Mozambique Channel ...

    African Journals Online (AJOL)

    There is little published information about the reproductive biology of corals in the western Indian Ocean region. In particular, information about coral spawning patterns is largely absent from scientific literature. We document scleractinian coral spawning events - 8 species of Acropora - from the Mozambique Channel, ...

  5. Internationalization and Hotel Performance

    DEFF Research Database (Denmark)

    Assaf, Albert G.; Josiassen, Alexander; Oh, Haemon

    2016-01-01

    Few industries are as inherently international as the hotel industry. This article sets out to investigate the impact of internationalization on performance in the hotel industry. Building on the theory of organizational learning the authors test several hypotheses regarding the shape...... on hotel performance, moderated by cultural distance, regulations and restrictions and the level of development congruence. The authors discuss the implications of these findings for practice and provide directions for future research....

  6. DAMPAK PERKEMBANGAN CITY HOTEL TERHADAP USAHA HOTEL MELATI DI KOTA DENPASAR

    Directory of Open Access Journals (Sweden)

    Ketut Ngurah Trisni Sakawati

    2015-09-01

    Full Text Available The tourism sector of Bali has developed rapidly in the last tenyears, especially when it is seen from the trend of the numbers ofdomestic and foreign tourist arrivals. This trend is accompaniedwith the increasing number of accommodation facilities. Denpasaris a region which shows the rapid growth of accommodationfacilities, such as the presence of a number of hotels in the city areawhich is often referred to as a city hotel. This study examines thefactors that cause the growth of city hotels, the impacts of the cityhotel growths on the budget hotel businesses, the competition andbusiness strategies of inter-city hotels as well as their influences onbusiness strategies of budget hotels in Denpasar City. The theoriesapplied in the study were the theory of supply and demand, theimpact theory and the theory of tourism policy. Data were collectedthrough observation and interviews with relevant tourismstakeholders. The findings show the rapid developments of the cityhotels have given negatif and positive impacts on the businesses ofthe budget hotels in Denpasar. To prevent excessive developmentof the city hotel, it is recommended to Denpasar government todevelop a needs assessment of hotel rooms and some policies suchas standard setting policies of room rates or equitable policy of thehotel developments.

  7. Model Analysis of Hotel Management Contract

    OpenAIRE

    平野, 典男; Hirano, Norio

    2014-01-01

    This paper develops model analysis of hotel management contract by agency theory. A hotel management contract is an arrangement under which the hotel owner transfers the power of attorney to the hotel operator and lets the hotel operator make decisions concerned with hotel operation on behalf of the hotel owner. Under a hotel management contract there is the inherent conflict of interest between the hotel owner and the hotel operator, because the hotel owner has the asset proprietary rights b...

  8. Differentiating emotional hotel experiences

    NARCIS (Netherlands)

    Desmet, P.M.A.; Guiza Caicedo, D.; Van Hout, M.

    2009-01-01

    Emotions experienced in response to hotel services were examined with an online questionnaire. The study resulted in 348 cases of hotel service emotions. The frequency of reported pleasant emotions was similar to the frequency of reported unpleasant emotions. Often reported pleasant emotions were

  9. The Infinite Hotel

    Science.gov (United States)

    Wanko, Jeffrey J.

    2009-01-01

    This article provides a historical context for the debate between Georg Cantor and Leopold Kronecker regarding the cardinality of different infinities and incorporates the short story "Welcome to the Hotel Infinity," which uses the analogy of a hotel with an infinite number of rooms to help explain this concept. Wanko makes use of this history and…

  10. Pelaksanaan Perjanjian Kerjasama dalam Pengelolaan Hotel antara Sofyan Hotel dengan Saka Hotel

    OpenAIRE

    NUGRAHA, AGUNG

    2016-01-01

    This is the underlying idea of of the research on the coorperation agreement in management between Sofyan Hotel and Saka Hotel with the problems as follows: how about the rights and responsibilities of all parties involved in the cooperaton agreement in management between Sofyan Hotel and Saka Hotel, and how about the settlemment of the legal dispute in the cooperation agreement in management between Sofyan Hotel and Saka Hotel. The research applied the descriptive method with judicial empir...

  11. The world’s biggest hotel companies. Old trends and new tendencies

    Directory of Open Access Journals (Sweden)

    Kowalczyk Andrzej

    2015-12-01

    Full Text Available Many hotels are owned by a few dozen so-called hotel chains or hotel systems. The rapid growth of big hotel companies can be regarded as proof of the entrance of hotel systems into the globalisation phase. Since 2006, companies from the People’s Republic of China (PRC have been among the world’s top hotel systems. This year can be considered as the symbolic beginning of a new stage in the history of the largest hotel systems. This paper shows two main trends. On the one hand, the processes that could be observed in the market of the major global hotel systems from the 1990s are still discernible (for example, the position of the so-called hotel megasystems. On the other hand, new trends have come to the fore in recent years, notably the emergence of systems from the People’s Republic of China among the world’s largest hotel systems.

  12. BUCHAREST HOTEL MARKET IN THE EUROPEAN CONTEXT

    Directory of Open Access Journals (Sweden)

    Silvia Patricia DODU

    2014-12-01

    Full Text Available The European hospitality industry currently sees an increase in all specific indicators, a fact that shows, on one hand, the ability of this sector to overcome the economic turbulences of recent years, but also the real perspectives for future growth. Today’s hotel industry can no longer rely on the traditional growth methods, and needs to prepare for the major confrontation with the next-generation technological developments that generate modern marketing channels but, by default, incur significantly higher costs for simply „being” on the market. The Bucharest hotel market is no exception; in the recent past, it has witnessed a slight upwards trend generated by the increase of demand in the business tourism area, while also facing the challenge of integration of modern technologies in the hotel business.

  13. Evolution of the Detached Westward Flow Channel as Observed by the Unwin HF Radar

    Science.gov (United States)

    Makarevich, R. A.; Dyson, P. L.

    2005-12-01

    We examine the spatial and temporal evolution of latitudinally narrow regions with enhanced Doppler velocity observed by the Unwin TIGER HF radar equatorward of Auroral Westward Flow Channels. AWFCs were detected by both the Bruny Island and New Zealand (Unwin) TIGER radars as regions with enhanced westward convection, at about -62 deg MLAT. A second, more equatorward (~ -60 deg MLAT) channel with enhanced westward convection was detected only by the Unwin radar. The spatio-temporal behaviour of the second channel and its characteristics were found to be significantly different from those of AWFCs, e.g. both the channel and flow directions were significantly non-L-shell-aligned. We also investigate the relationship between the flow speeds within the two types of flow channels. In all cases, the second channel appeared to originate within or close to the AWFC, with the flow deviation from the magnetic L-shell direction and latitudinal separation between channels increasing with time. In sharp contrast to the AWFC that persisted for 2-3 hours, the second channel was recognizable only for 30-50 min. A relation between multiple flow channels and other subauroral phenomena such as subauroral ion drifts (SAID) and subauroral polarization streams (SAPS), and the implications of observations for models of SAID and SAPS formation are discussed.

  14. Empowerment Perceptions of Employees in Hotel Enterprises

    Directory of Open Access Journals (Sweden)

    Şenol Çavuş

    2015-12-01

    Full Text Available The concept of empowerment, which is applicable for any social group that the person belongs to, is an essential phenomenon for continuity and success of the organization. The main purpose of this study is to determine the empowerment perceptions of employees in hotel industry. The research was conducted in four and five star hotels that operate in the city of Bishkek, Kyrgyzstan, and 170 employees were reached at those hotels. Empowerment perceptions of the employees were measured using the scales “Conditions of Work Effectiveness Questionnaire-II, CWEQ-II”and “Psychological Empowerment Scale, PES”. As a result of factor analysis made on the scales, it was observed that structural empowerment and psychological empowerment perceptions were grouped into three sub- dimensions. And in comparisons based on demographic factors; it was ob served that perceptions of empowerment have clearly differentiated according to level of education, level of income, hotel class, tourism education position, employee position

  15. Empowerment Perceptions of Employees in Hotel Enterprises

    Directory of Open Access Journals (Sweden)

    Şenol ÇAVUŞ

    2015-12-01

    Full Text Available The concept of empowerment, which is applicable for any social group that the person belongs to, is an essential phenomenon for continuity and success of the organization. The main purpose of this study is to determine the empowerment perceptions of employees in hotel industry. The research was conducted in four and five star hotels that operate in the city of Bishkek, Kyrgyzstan, and 170 employees were reached at those hotels. Empowerment perceptions of the employees were measured using the scales “Conditions of Work Effectiveness Questionnaire-II, CWEQ-II” and “Psychological Empowerment Scale, PES”. As a result of factor analysis made on the scales, it was observed that structural empowerment and psychological empowerment perceptions were grouped into three sub-dimensions. And in comparisons based on demographic factors; it was ob served that perceptions of empowerment have clearly differentiated according to level of education, level of income, hotel class, tourism education position, employee position.

  16. Hotel room suicide.

    Science.gov (United States)

    Zarkowski, Paul; Avery, David

    2006-10-01

    The objective of our research was to quantify the increased risk of suicide associated with registering in local hotels/motels. Medical examiner case files of suicide in King County, Washington, were reviewed for years 2002-2004. The incidence of suicide in local residents registering in local hotels/motels was 223/100,000 which is significantly greater than the incidence of suicide in the general population of King County (11.7/100,000 p Hotel/motel guests from outside Washington had a significantly reduced incidence of suicide (3.9/100,000 p = 0.002). The study results suggest that there is an increased risk of suicide in local residents who register in local hotel rooms.

  17. Grand Hotel prijutil hudozhnikov

    Index Scriptorium Estoniae

    2004-01-01

    Raadioajakirjanik Lea Veelmaa lindistas "Kunstikanali" 2004. a. esimese saate Grand Hotel Viljandis. Saatekülaliseks oli maalikunstnik Andres Tolts. Toltsi kaheksa akrüülmaali on eksponeeritud hotelli fuajees ja restoranis

  18. Americana. Hotel, en Miami

    Directory of Open Access Journals (Sweden)

    Lapidus, Morris

    1958-03-01

    Full Text Available El "Americana Hotel", inaugurado a principios del invierno de 1957, no es un hotel más entre los muchos de las playas de Miami. Se proyectó de modo que, además de las funciones propias de un hotel, fuese idóneo para celebrar congresos y reuniones de carácter político, científico o económico de los veintiún países de las Américas y, por tanto, fuese símbolo del espíritu de las mismas: audaz, sencillo y entusiasta. A su decoración interior, por deseo de los propietarios —la familia Tisch—, se incorporó el arte moderno, sin ostentaciones, como parte constituyente de la misma y del ambiente cosmopolita que habría de informar todo el hotel.

  19. Kontribusi Pajak Hotel terhadap Pendapatan Asli Daerah Kota Semarang

    OpenAIRE

    Zulhuda, Farikh; Turtiantoro; Sulistyowati

    2017-01-01

    The purpose of this study is to determine the contribution of Hotel Tax to Local Revenue and obstacles in the tax collection of hotels in Semarang City Government and the efforts made by the Office of Management of Finance and Regional Assets Semarang City to increase the acceptance of Hotel Tax.This research method used descriptive qualitative research method with library data collection and field study which consist of observation, documentation and interview. The research object used is Ho...

  20. Improving Non-observational Experiences: Channelling and Ordering

    Directory of Open Access Journals (Sweden)

    Gerard De Zeeuw

    2011-01-01

    Full Text Available That the present day society profits from research in many areas is evident. This has stimulated a keen desire to emulate similarly advantageous contributions in other areas. It appears to imply not only a need to know how to (better support action in general or any action, but also how to support the act of making "better" itself (better businesses, better houses, better emotions, better objectives, etc.. Developing the latter type of knowledge has proved to pose a major challenge, however. Although the challenge has been taken up in areas such as social policy, economics, therapy, management, architecture, design, and others, leading to a number of responses, a complete characterisation seems still to be lacking. Such a characterisation is attempted in this article. Typical characteristics are the inclusion of non-observational experiences and a simultaneous striving for individual and collective high quality.

  1. BUCHAREST HOTEL MARKET IN THE EUROPEAN CONTEXT

    OpenAIRE

    Ioana Cristiana PATRICHI

    2014-01-01

    The European hospitality industry currently sees an increase in all specific indicators, a fact that shows, on one hand, the ability of this sector to overcome the economic turbulences of recent years, but also the real perspectives for future growth. Today’s hotel industry can no longer rely on the traditional growth methods, and needs to prepare for the major confrontation with the next-generation technological developments that generate modern marketing channels but, by default, incur sign...

  2. Klasifikasi Atribut Hotel Penentu Kepuasan Di Midtown Hotel Surabaya

    OpenAIRE

    Prajogo, Liliany; Kusnin, Ronny; Kristanti, Monika

    2017-01-01

    Penelitian ini dilakukan untuk mengetahui klasifikasi atribut kepuasan di Midtown Hotel Surabaya, yaitu hotel chain domestik yang berkembang di Indonesia. Data penelitian diambil dari komentar TripAdvisor sebanyak 132 komentar. Dengan melakukan teknik content analysis, penulis mengelompokan komentar menjadi 16 atribut hotel penentu kepuasan yang dapat dikategorikan menjadi enam kategori, yaitu location, physical hotel setting, value, food, service, dan room. Teknik analisa kuantitatif yang di...

  3. Problematics of hotels promotion and analysis of specific hotel

    OpenAIRE

    Juríčková, Kristína

    2016-01-01

    Diploma thesis deals with the problematics of promotion in the hotel industry. After defining theoretical knowledge, it is demonstrated on specific practical example, the internationally known hotel in Prague. The practical part includes an analysis of the actual promotion of the selected hotel, where the emphasis is put primarily on communication on social networks. Subsequently, this promotion is compared to competing hotel. At the end, on the basis of the conclusions, there are presented r...

  4. [Deaths in hotels].

    Science.gov (United States)

    Risse, Manfred; Weilbächer, Nadine; Birngruber, Christoph; Verhoff, Marcel A

    2010-01-01

    There are no verified statistics about deaths occurring in hotels, and only a few cases have been described in the literature. A recent case induced us to conduct a systematic search for deaths in hotels in the autopsy reports of the Institute of Legal Medicine in Giessen for the period from 1968 to 2009. This search yielded 22 evaluable cases in which persons had been found dead or had died in hotels. Data evaluated in the study were sex and age of the deceased, reason for the stay in the hotel and cause of death. Among the deaths, 18 were males and 4 females and the average age was 41 and 40 years respectively. 6 of the male guests had died from a natural and 10 from a non-natural cause. In the remaining two cases, the cause of death could not be determined, but as there was no evidence that another party had been involved, the cases were not further investigated. Of the 4 female guests, 3 had died of a natural cause; in one case, the cause of death remained unclear even after morphological and toxicological investigations. Surprisingly, a third of the men were found to be temporarily living in hotels due to social circumstances. This was not true for any of the women. Our retrospective analysis is based on a comparatively small number of deaths in what were mostly hotels in small to medium-sized towns. Interestingly, the gender ratio of 18:4 for deceased men and women was significantly higher than the usual gender ratio of 2:1 found for forensic autopsies. To be able to draw further conclusions, a greater number of cases would have to be analysed, for example by recruiting additional case files from other institutes of legal medicine. This would also open up the option of investigating possible regional variations.

  5. ORGANIZATION OF BUSINESS IN HOTEL HOUSEKEEPING

    OpenAIRE

    Ivica Batinić

    2015-01-01

    Hotel housekeeping department is represented in every organizational structure of the hotel, and its size and structure depends on the type and size of the hotel, basic offer and contents, category of the hotel, the level of usage and the duration of the hotel business. The primary role of hotel housekeeping is cleaning and maintenance of hotel units and rooms, and the selection of the head hotel housekeeper, who will successfully lead the housekeeping department is...

  6. The Twelve Hotel, Barna : Video

    OpenAIRE

    Irish Food Channel

    2014-01-01

    Fergus O'Halloran, Managing Director of The Twelve Hotel in Barna in County Galway, talks about his philosophy in running this unique boutique hotel. Reproduced with kind permission from John & Sally McKenna. 3.35 mins

  7. Single top quarks at the Tevatron and observation of the s-channel production mode

    CERN Multimedia

    CERN. Geneva

    2014-01-01

    The presentation gives an overview of single-top-quark production at the Tevatron proton-antiproton collider. The talk covers measurements of the total s+t channel production cross section and the extraction of the CKM matrix element |V_tb|. Furthermore, separate analyses of the s-channel and t-channel production modes are discussed. The data correspond to total integrated luminosities of up to 9.7 fb-1 per experiment and represent in most cases the full Run-II dataset. Through a combination of the CDF and D0 measurements the first observation of single-top-quark production in the s-channel is claimed. This is particularly highlighted in the seminar.

  8. Innovative technologies in business hotels

    Directory of Open Access Journals (Sweden)

    Анастасия Игоревна Сидоренко

    2015-10-01

    Full Text Available The article analyzes the state and prospects of development of the hotel industry sector in Ukraine, aimed at a business audience that is constantly increasing; the need for the development and implementation of innovative technologies in a business hotel, because in the long term they will provide improving the service levels, the occupancy rate of the hotel rooms and competitiveness. An expediency of introducing innovative wireless LED lighting system in the rooms of business hotels is proved

  9. An Imaginary Community--Hotel.

    Science.gov (United States)

    Allan, Jan

    1969-01-01

    An English class at Newtyle Secondary School, Scotland, spent four periods a week for 6 weeks on an anthological project entitled "hotel". Students assumed roles in an imaginary hotel community, wrote advertisements, brochures, and business letters, and participated in interviews, discussions, and dramatizations of specific hotel problems. Besides…

  10. Hotel Security Management : Case: Original Sokos Hotel Vaakuna Vaasa

    OpenAIRE

    Koskela, Jere

    2016-01-01

    This thesis studied hotel security management and examined one case hotel more closely on matters of security management. The case hotel in this research was Original Sokos Hotel Vaakuna Vaasa. The aim of the thesis was to find out how security aspects are managed and how they could be developed in the case hotel. This research was conducted to help the case hotel’s security supervisor to develop and improve security. The thesis consists of a theoretical framework and an empirical study. The ...

  11. First observation of luminosity-driven extraction using channeling with a bent crystal

    Directory of Open Access Journals (Sweden)

    R. A. Carrigan, Jr.

    1998-06-01

    Full Text Available Luminosity-driven channeling extraction has been observed for the first time using a 900 GeV circulating proton beam at the superconducting Fermilab Tevatron. The extraction efficiency was found to be about 30%. A 150 kHz beam was obtained during luminosity-driven extraction with a tolerable background rate at the collider experiments. A 900 kHz beam was obtained when the background limits were doubled. This is the highest energy at which channeling has been observed.

  12. Estimating nonlinear mixing effects for arid vegetation scenes with MISR channels and observation directions

    Energy Technology Data Exchange (ETDEWEB)

    Villeneuve, P.V.; Gerstl, S.A. [Los Alamos National Lab., NM (United States); Asner, G.P. [Univ. of Colorado, Boulder, CO (United States)

    1998-12-01

    A Monte-Carlo ray-trace model has been applied to simulated sparse vegetation desert canopies in an effort to quantify the spectral mixing (both linear and nonlinear) occurring as a result of radiative interactions between vegetation and soil. This work is of interest as NASA is preparing to launch new instruments such as MISR and MODIS. MISR will observe each ground pixel from nine different directions in three visible channels and one near-infrared channel. It is desired to study angular variations in spectral mixing by quantifying the amount of nonlinear spectral mixing occurring in the MISR observing directions.

  13. Characterizing supraglacial meltwater channel hydraulics on the Greenland Ice Sheet from in situ observations

    Science.gov (United States)

    Gleason, Colin J.; Smith, Laurence C.; Chu, Vena W.; Legleiter, Carl; Pitcher, Lincoln H.; Overstreet, Brandon T.; Rennermalm, Asa K.; Forster, Richard R.; Yang, Kang

    2016-01-01

    Supraglacial rivers on the Greenland ice sheet (GrIS) transport large volumes of surface meltwater toward the ocean, yet have received relatively little direct research. This study presents field observations of channel width, depth, velocity, and water surface slope for nine supraglacial channels on the southwestern GrIS collected between 23 July and 20 August, 2012. Field sites are located up to 74 km inland and span 494-1485 m elevation, and contain measured discharges larger than any previous in situ study: from 0.006 to 23.12 m3/s in channels 0.20 to 20.62 m wide. All channels were deeply incised with near vertical banks, and hydraulic geometry results indicate that supraglacial channels primarily accommodate greater discharges by increasing velocity. Smaller streams had steeper water surface slopes (0.74-8.83%) than typical in terrestrial settings, yielding correspondingly high velocities (0.40-2.60 m/s) and Froude numbers (0.45-3.11) with supercritical flow observed in 54% of measurements. Derived Manning's n values were larger and more variable than anticipated from channels of uniform substrate, ranging from 0.009 to 0.154 with a mean value of 0.035 +/- 0.027 despite the absence of sediment, debris, or other roughness elements. Ubiquitous micro-depressions in shallow sections of the channel bed may explain some of these roughness values. However, we find that other, unobserved sources of flow resistance likely contributed to these elevated n values: future work should explicitly consider additional sources of flow resistance beyond bed roughness in supraglacial channels. We conclude that hydraulic modelling for these channels must allow for both sub- and supercritical flow, and most importantly must refrain from assuming that all ice-substrate channels exhibit similar hydraulic behavior, especially for Froude numbers and Manning's n. Finally, this study highlights that further theoretical and empirical work on supraglacial channel hydraulics is

  14. El único hotel asociado con summit hotels & resorts en Colombia - Hotel Bogotá Plaza

    Directory of Open Access Journals (Sweden)

    Diana Carolina Rojas

    2008-11-01

    Full Text Available Es importante conocer acerca de la historia del Hotel Bogotá Plaza. Este es el primer hotel del norte de Bogotá. La misión del hotel es permanecer en el corazón de los huéspedes y visitantes, al satisfacer sus deseos con amor, calidez, amabilidad, seguridad y servicio de excelente calidad. Desde 1996 el Bogotá Plaza Hotel ha pertenecido a Summit Hotels & Resorts. Esta es una firma que proporciona al hotel un sistema de reservas por Internet, esta alianza ha generado que el hotel sea reconocido en muchos países del mundo. Summit además se ha establecido como una organización líder en ventas, mercadeo y reservas hoteleras del mundo. Es importante asociarse con compañías destacadas así como lo hizo el Hotel Bogotá Plaza.

  15. Online Hotel Booking

    OpenAIRE

    Edurne Navarro Varona; Aarón Hernández Canales

    2015-01-01

    The outcome of ongoing national procedures concerning online hotel booking will be extremely important for the development of a European common digital market. Edurne Navarro Varona & Aarón Hernández Canales (Uría Menéndez)

  16. Et dansk hotell

    DEFF Research Database (Denmark)

    Baca, Susan; Busck, Ole Gunni

    Rapporten præsenterer resultatet af en undersøgelse af, hvorledes et hotel i Nordjylland fungerer som arbejdsplads for indvandrere af overvejende ikke-vestlig oprindelse. Der fokuseres på i hvilket omfang og gennem hvilke mekanismer arbejdsmiljjøet i bred forstand, herunder forhold i ledelsen...

  17. Plano del Hotel Reforma.

    OpenAIRE

    Guillermo Zamora

    2015-01-01

    Hotel Reforma- México Suite Presidentielle (8e. et 9e. étage) A. Living-room B. Salle á manger C. Office D. Domestique Plantas suite presidencial Corte en el eje Planta Alta en 7° piso tipo Planta Baja en 6° piso tipo

  18. OPTIMIZING HOTEL DYNAMIC PRICES

    Directory of Open Access Journals (Sweden)

    A. M. Bandalouski

    2016-01-01

    Full Text Available An approach to solvе a problem of determining optimal dynamic prices for hotel rooms is suggested. It includes selection of input parameters for the succeeding mathematical analysis, disaggregation of the demand into several categories, demand forecasting, simulation of demand- price relations, and a mathematical programming model for price optimization.

  19. Hotel Online Marketing: The Bugibba Hotel, Radisson Blu Resort Malta, St. Julian's, Preluna Hotel & SPA

    OpenAIRE

    Dinh Quynh, Mai

    2013-01-01

    The thesis covers the study of online marketing theory, a very popular trend of marketing nowadays, especially Search Engine Optimization (SEO) and Google Adwords Campaign in the analyses of the online marketing practices of three hotels from different areas and standards in Malta, namely The Bugibba Hotel, Preluna Hotel & SPA and Radisson Blu Resort Malta, St. Julian’s. From the analyses, the thesis aims at suggesting Preluna Hotel & SPA optimal online marketing practices and answering t...

  20. Aarauerhof Hotel – Suiza

    Directory of Open Access Journals (Sweden)

    Dahinden, J.

    1975-05-01

    Full Text Available The hotel consists of basement, ground floor, first floor and other blocks of different heights, in which there is a total of 80 beds. So as to take advantage of the proximity to the railway station, in front of which the hotel is situated, the gastronomy section has been planned on the ground floor. On the first floor are the living rooms and conference rooms and the main one contains the fashion shops that extend over three floors. The first basement has a discotec; and in the second are situated the storage rooms and the installations of the building. The hotel is further completed by two storeys of subterranean parking space, situated below the square in front of the railway station.Está compuesto por sótanos, planta baja, planta primera y cuerpos elevados de distintas alturas, en los que se distribuyen un total de 80 camas. Para aprovechar la proximidad de la estación de ferrocarril, en cuya plaza se halla este hotel, se ha colocado la sección de gastronomía en la planta baja. En el primer nivel se encuentran las salas de estar y de reunión, y el principal aloja las tiendas de modas, que ocupan tres alturas. El primer sótano contiene una discoteca; y en el segundo se distribuyen los almacenes e instalaciones del edificio. El hotel se completa con dos plantas de aparcamiento subterráneo situadas bajo la plaza de la estación.

  1. Quality of services as a determinant of customer satisfaction in the hotel industry

    OpenAIRE

    Sekulić Dejan; Mandarić Marija

    2013-01-01

    The specificity of hotel products is reflected in the inseparability and complexity of the services and products. This specificity can be observed in two ways: the services are in connection with the hotel facility and can not realize by itself, such as in connection with the material products. Thus, we can say that the hotel product is mix of tangible and intangible attributes, that satisfy needs and preferences of hotel guests. Quality of services is one of the most important factors that i...

  2. TRENDS IN CROATIAN HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Jasmina GRZINIC

    2008-01-01

    Full Text Available Tourism and hotel business is becoming one of the leading industries of theworld. Therefore, an increased attention needs to be paid to the study oftrends in tourism because they determine the trends in hotel industry. Thepurpose of the paper is to point out the importance of hotel industry as one ofthe most important elements of development in tourist economies. The paperaims at introducing the newest trends in modern hotel industry and offering areview of the recent trends of demand and the directions of hotel industrydevelopment. The importance of hotel industry on both micro and macro, i.e.global level is increasing. Besides a series of theoretical representations andconclusions, this paper brings some concrete data and examples frompractice in hotel management.

  3. Observation and origin of an interannual salinity anomaly in the Mozambique Channel

    NARCIS (Netherlands)

    van der Werf, P.M.; Schouten, M.W.; van Leeuwen, P.J.; Ridderinkhof, H.; de Ruijter, W.P.M.

    2009-01-01

    A positive salinity anomaly of 0.2 PSU was observed between 50 and 200 m over the years 2000–2001 across the Mozambique Channel at a section at 17°S which was repeated in 2003, 2005, 2006, and 2008. Meanwhile, a moored array is continued from 2003 to 2008. This anomaly was most distinct showing an

  4. Digital Marketing Budgets for Independent Hotels: Continuously Shifting to Remain Competitive in the Online World

    Directory of Open Access Journals (Sweden)

    Leora Halpern Lanz

    2015-08-01

    Full Text Available The hotel marketing budget, typically amounting to approximately 4-5% of an asset’s total revenue, must remain fluid, so that the marketing director can constantly adapt the marketing tools to meet consumer communications methods and demands. This article suggests how an independent hotel can maximize their marketing budget by using multiple channels and strategies.

  5. Hotel Brand Websites, OTA’s, Meta Search and Wholesalers: A Distribution Dilemma Within The Industry

    Directory of Open Access Journals (Sweden)

    Nick Cohen

    2017-06-01

    Full Text Available As technology and powerful meta search channels increase, wholesale hotel room rates are now being sold publicly online. Now, hotels have the challenge of keeping strong relationships with wholesalers while keeping sales competitive on their brand website and online travel agencies.

  6. Hotel Brand Websites, OTA’s, Meta Search and Wholesalers: A Distribution Dilemma Within The Industry

    OpenAIRE

    Nick Cohen

    2017-01-01

    As technology and powerful meta search channels increase, wholesale hotel room rates are now being sold publicly online. Now, hotels have the challenge of keeping strong relationships with wholesalers while keeping sales competitive on their brand website and online travel agencies.

  7. Location Based Service sebagai Penunjuk Lokasi Hotel di Kota Semarang Berbasis Augmented Reality

    Directory of Open Access Journals (Sweden)

    Indra Permana

    2015-10-01

    Full Text Available Semarang dikenal sebagai kota yang unik karena mempunyai destinasi wisata yang dipengaruhi oleh banyaknya etnis yang ada. Selain keunikan pariwisatanya, Kota Semarang juga dapat dipandang sebagai kota bisnis, terbukti dengan menjamurnya tempat usaha seperti restaurant, cafe dan yang paling pesat pertumbuhannya saat ini yaitu hotel. Belakangan ini pertumbuhan hotel di Semarang sudah kian pesat. Hal ini juga berpengaruh kepada para pendatang ataupun wisatawan yang singgah di Kota Semarang. Dari banyaknya jumlah hotel yang ada, bukan tidak mungkin jika para pendatang merasa bingung saat mencari hotel yang sesuai dengan keinginan mereka. Tentunya para pendatang memerlukan aplikasi yang dapat menampilkan lokasi dan informasi lengkap tentang hotel di Kota Semarang. Untuk dapat mewujudkan gagasan tersebut, maka dilakukan sejumlah metode penelitian antara lain studi literatur, mendefinisikan kebutuhan, pengumpulan data hotel pada Dinas Kebudayaan dan Pariwisata Kota Semarang, perancangan dan implementasi aplikasi, serta melakukan pengujian terhadap aplikasi kepada beberapa orang responden. Aplikasi dirancang dengan tujuan untuk memudahkan pengguna ketika hendak mencari hotel di Kota Semarang. Hasil dari penelitian ini adalah sebuah channel “SMARTEL” (Semarang Augmented Reality Hotel Location pada aplikasi Junaio untuk mencari lokasi hotel di Kota Semarang. Basis Augmented Reality dipilih karena sifatnya yang real time saat menampilkan data atau informasi ,serta mempunyai tampilan visual yang interaktif. Channel akan menampilkan POI (Point of Interest atau dalam penelitian kali ini yaitu informasi lokasi hotel, yang didasarkan pada lokasi pengguna saat ini berada, atau dikenal dengan istilah LBS (Location Based Service. Dengan adanya channel ini, pengguna dapat lebih mempersingkat waktu dan lebih mudah dalam menemukan dan menuju ke lokasi hotel yang berada di Kota Semarang. Karena SMARTEL masih dalam bentuk channel, maka harapan untuk penelitian

  8. Shangri-La Hotel: Arsitektur Ikonik

    OpenAIRE

    Widhianto, Muhammad Adib

    2014-01-01

    Along with the economic growth of Medan, the hotel occupancy rate in the city field also increased. Occupancy rate of hotels in Medan in 2010 increased by 51.19% to 53.81% in 2011. At this time of international hotels have invested and set up a hotel in Indonesia. Hotel - The hotel stands with typical and individual identity of any hotel is a marker of identity as well as a differentiator from other hotels. Shangri-La Hotels and Resorts, based in Hong Kong now owns and manages ...

  9. Hotels presence on the Internet : A comparing study of Karlstads chain owned hotels and privately owned hotels exposure on the Internet.

    OpenAIRE

    Mattsson, Peter; Kocev, Nikola

    2014-01-01

    In today’s society Internet is evolving the tourism industry and it’s the pioneers that use this marketing channel to further their brands that’s that reap the benefits of early adoption. In this essay we research how well two kinds of ownership structures, private ownership and chain ownership, in the hotel market match up against each other in Internet presence and the steps they have taken to encourage guests too book via their websites.   We determined that the hotel market in Karlstad wa...

  10. Trends in Croatian hotel industry

    OpenAIRE

    Jasmina GRZINIC

    2008-01-01

    Tourism and hotel business is becoming one of the leading industries of the world. Therefore, an increased attention needs to be paid to the study of trends in tourism because they determine the trends in hotel industry. The purpose of the paper is to point out the importance of hotel industry as one of the most important elements of development in tourist economies. The paper aims at introducing the newest trends in modern hotel industry and offering a review of the recent trends of demand a...

  11. Observations of the Behavior and Distribution of Fish in Relation to the Columbia River Navigation Channel and Channel Maintenance Activities

    Energy Technology Data Exchange (ETDEWEB)

    Carlson, Thomas J.; Ploskey, Gene R.; Johnson, R. L.; Mueller, Robert P.; Weiland, Mark A.; Johnson, P. N.

    2001-10-19

    This report is a compilation of 7 studies conducted for the U.S. Army Corps of Engineers between 1995 and 1998 which used hydroacoustic methods to study the behavior of migrating salmon in response to navigation channel maintenance activities in the lower Columbia River near river mile 45. Differences between daytime and nighttime behavior and fish densities were noted. Comparisons were made of fish distribution across the river (in the channel, channel margin or near shore) and fish depth upstream and downstream of dikes, dredges, and pile driving areas.

  12. Lifestyle hotels: New paradigm of modern hotel industry

    Directory of Open Access Journals (Sweden)

    Kosar Ljiljana

    2014-01-01

    Full Text Available The practice of modern hotel industry introduced to professional community the term 'lifestyle' hotel. The paper deals with the essential meaning of this term. This raises the question of the difference between the lifestyle and boutique hotels which are in practice often identified. The paper aims to resolve the basic dilemma - whether lifestyle hotel can be treated as a special type of hotel, or all types of hotels under certain conditions can fit into a group called 'lifestyle'. Closer defining of the term 'lifestyle' is a starting point for further discussion. This paper makes an attempt to overcome the uncritical use of the term 'lifestyle' in tourism and hospitality practice. Providing a clearer definition is necessary to establish standards for the typology of lifestyle hotels. These standards are primarily based on the criteria of market segmentation. Among them, psychographic criteria occupy a special place. To make lifestyle hotel more than a promotional slogan, it is necessary to confirm its market position. This means identifying specific target groups differentiated according to the main features of the lifestyle.

  13. Management of Hotel Dining Information System

    OpenAIRE

    Liu, Fangyi

    2010-01-01

    Dining hotel management is more completed, more accurately, and effectively method for hotel and dining industries. It is an application based on modern hotel market. The information management system is already widely used in many fields at moment. Nowadays, with the dining hotel industries development, an advanced and scientific management system that could be more detailed and secure is needed. Hotel Dining Management system is extremely practical in the present hotel industry dining manag...

  14. Service management in a selected hotel

    OpenAIRE

    MAŘÍKOVÁ, Veronika

    2016-01-01

    The main topic of this paper is the service management in a selected hotel The Savoy Hotel. It deals with suggestions how to improve management procedures in the hotel. In the theoretical part are defined and described hotel services, tourist industry, management, developmental trends in the hotel management area and so on. The practical part deals with the particular hotel Savoy. It analyses accessible data, elaboration financial analysis and questionnaire survey. The result is creating a pr...

  15. GREEN HOTEL SEBAGAI DAYA SAING SUATU DESTINASI

    OpenAIRE

    Sinangjoyo, Nikasius Jonet

    2015-01-01

    The goal of the research is describing the green hotel application program of the hotel industries in Yogyakarta, creation of competitiveness in tourism destination. Subject of the research is whole member of Indonesia Hotel & Restaurant Association, (PHRI) Yogyakarta, which classified as four and five star hotel, and have an environment document or green hotel certificate. This study is a descriptive qualitative research. The research shows that the green hotels standard application in Yogya...

  16. Promoting Chiaro Hotel Using a Website

    OpenAIRE

    Kurniawati, Ivana; Ibrahim, Jusuf I

    2017-01-01

    Chiaro Hotel is a one-star hotel in Sidoarjo that is located at a strategic location. It is clean and comfortable family hotel. The problem of Chiaro Hotel is lack of promotion. Even though Chiaro Hotel has had some promotional tools, such as short promotional video, marketing booklet, and flyer, those promotional tools do not give good impact for the hotel because they do not show the uniqueness of Chiaro Hotel. Therefore, I make a website to solve Chiaro Hotel's problem. This website can re...

  17. A Study of the Exposure of Hotels Information on the Internet: A Case Study of Sabah Hotels of Malaysia

    OpenAIRE

    ZAKARIYA BELKHAMZA

    2013-01-01

    The Internet nowadays has become an important and major information search channels for travelers looking for accommodation and services provided by hotels. Hotels’ managers have adopted the Internet as one of their primary marketing channels to attract customers while website development has become one of their business infrastructures for online bookings and transactions. On the other hand, hotels’ websites are the main search target for travelers. Especially for hoteliers, owning a website...

  18. Sustainability in Hotel Facilities : A Case Study: Original Sokos Hotel Villa

    OpenAIRE

    Järvensivu, Jenny

    2014-01-01

    The purpose of the thesis was to study the environmental sustainability of hotel facilities and the options for the best practices for a hotel to use in order to be environmentally sustainable. The thesis was assigned by Original Sokos Hotel Villa. The hotel is a medium-sized central hotel in Tampere, Finland. The aim of the thesis was to research the environmental impacts of Original Sokos Hotel Villa and which practices should Original Sokos Hotel Villa implement in order to improve environ...

  19. First observation of bald patches in a filament channel and at a barb endpoint

    Science.gov (United States)

    López Ariste, A.; Aulanier, G.; Schmieder, B.; Sainz Dalda, A.

    2006-09-01

    The 3D magnetic field topology of solar filaments/prominences is strongly debated, because it is not directly measureable in the corona. Among various prominence models, several are consistent with many observations, but their related topologies are very different. We conduct observations to address this paradigm. We measure the photospheric vector magnetic field in several small flux concentrations surrounding a filament observed far from disc center. Our objective is to test for the presence/absence of magnetic dips around/below the filament body/barb, which is a strong constraint on prominence models, and that is still untested by observations. Our observations are performed with the THEMIS/MTR instrument. The four Stokes parameters are extracted, from which the vector magnetic fields are calculated using a PCA inversion. The resulting vector fields are then deprojected onto the photospheric plane. The 180° ambiguity is then solved by selecting the only solution that matches filament chirality rules. Considering the weakness of the resulting magnetic fields, a careful analysis of the inversion procedure and its error bars was performed, to avoid over-interpretation of noisy or ambiguous Stokes profiles. Thanks to the simultaneous multi-wavelength THEMIS observations, the vector field maps are coaligned with the Hα image of the filament. By definition, photospheric dips are identifiable where the horizontal component of the magnetic field points from a negative toward a positive polarity. Among six bipolar regions analyzed in the filament channel, four at least display photospheric magnetic dips, i.e. bald patches. For barbs, the topology of the endpoint is that of a bald patch located next to a parasitic polarity, not of an arcade pointing within the polarity. The observed magnetic field topology in the photosphere tends to support models of prominence based on magnetic dips located within weakly twisted flux tubes. Their underlying and lateral extensions form

  20. Responsible resource management in hotels : attitudes, indicators, tools and strategies

    OpenAIRE

    Bohdanowicz, Paulina

    2006-01-01

    Hotels constitute one of the main, and still expanding, pillars of the tourism sector and are highly unique among other commercial buildings. Resource intensive and frequently inefficient systems and operational routines applied in the sector, result in considerable environmental impact and indicate an urgent need for more environmentally sound practices and products in the hotel industry. A certain level of activity in the area of reducing resource use has been observed for quite some time b...

  1. How Customers Choose Hotels

    Directory of Open Access Journals (Sweden)

    Hera Oktadiana

    2011-05-01

    Full Text Available In the advancement of hospitality industry, thus it is important for hotel sales and marketing to understand the customer behavior in order to create effective marketing. Factors that influence customer behavior as individuality consist of personal and interpersonal factors. Personal factors include the needs, wants, motivation, perception, learning, personality, lifestyle, and self-concept. Meanwhile, interpersonal factors come from culture and sub-culture, group references, customers through stages before deciding to purchase. Begin with the awareness about the needs, customers then find information about the product or service that could be used to solve the problems. After having the information, customers select the best product and service before deciding to purchase. After purchasing, the last stage is evaluation of product and service, whether it is satisfying or not.

  2. San Pedro Hacienda Hotel

    Directory of Open Access Journals (Sweden)

    Neutra, Richard J.

    1960-05-01

    Full Text Available Una de las arterias principales de Los Angeles, la carretera de acceso desde Western Avenue, que relaciona la ciudad con su puerto, permite llegar fácilmente, a través de una pequeña desviación, a la entrada principal del hotel. El sencillo grupo de edificios que lo constituyen, se amolda a la pendiente del terreno, acusando el juego de volúmenes y de sol y sombra para aumentar el interés visual. Al fondo, la severidad del paisaje montañoso contrasta con la tranquilidad del mar, que en este caso, pese a ser el Océano Pacífico el gran mar occidental americano, aparece al E., por estar el edificio situado en la orilla oriental de la península de Falos Verdes.

  3. Empowerment: Hotel employees’ perspective

    Directory of Open Access Journals (Sweden)

    Kartinah Ayupp

    2010-12-01

    Full Text Available An empowered worker is a knowledgeable worker. Thus, the aims of this study were to examine how empowerment is perceived by the front-line hotel employees and secondly, to identify the factors affecting empowerment within the industry. Factors such as communication, coaching, participation, training and reward were examined for any significant relationship with empowerment, along with whether the employee’s socio-demographic characteristics affected their perceptions of empowerment. The findings indicated that except for gender, socio-demographic factors were not a strong influence on the diffusion of empowerment among employees. In order to ensure that the employees feel empowered, factors such as communication, coaching, participation, training and reward should be given due attention by the management.  Based on the findings, implications for companies are discussed and further research is suggested.

  4. Energy efficiency opportunities in Hotels

    Directory of Open Access Journals (Sweden)

    Dina Said

    2017-03-01

    Full Text Available According to the statistics in Egypt (2013, the number of hotels is 1193, about 407 of them have contracted power greater than 500 kW.Air conditioning, lighting, water heating and refrigeration represent the main activities demanding electrical energy in hotel business.The energy consumption per night spend changes a lot, depending on various factors; facilities provided, category of hotel, occupancy , geographical situation, weather conditions, nationality of clients, design and control of the installations.Energy benchmarking is an internal management tool designed to provide ongoing, reliable and verifiable tracking on the hotels performance. The most useful performance indicator (or Energy Efficiency Benchmarking of hotels are: Lighting Power Density (LPD in W (for lighting/m2, and energy intensity (kWh/m2/ y.There are multiple benefits for improving energy in hotel business; reduces the hotel's operating cost, reduces climate change risks and promotes green tourism.Energy efficiency opportunities are low-cost measures and cost- effective investments.   There are many energy saving opportunities for lighting in hotel's guest rooms as well as the more obvious savings in lobbies and exterior lighting areas. Behavior campaigns can yield substantial energy savings, both through the guests and housekeeper behavior. Encouraging housekeepers to use natural light during room cleaning is a simple first step to implement energy saving program.This paper presents the energy efficiency guidelines and energy benchmarking for hotels. Also a case study showing how the energy efficiency program implemented is presented. 

  5. Kubija Hotell-Loodusspaa = Kubija Hotel-Nature Spa

    Index Scriptorium Estoniae

    2012-01-01

    Võrus Männiku tee 43A asuva Kubija Hotell-Loodusspaa sisekujundusest. Sisearhitektid Tiiu Truus ja Birgit Jaanus (Stuudio Truus). Arhitektid Indrek Tiigi ja Helle-Triin Hansumäe. Loetletud Stuudio Truus tehtud töid

  6. Constructing hotel brands: A multimodal analysis of luxury hotel homepages

    Directory of Open Access Journals (Sweden)

    Fei-Wen Cheng

    2016-04-01

    Full Text Available As e-marketing has become the dominant marketing mode in the hospitality industry, this study investigates how two luxury hotels represent and promote themselves through their major e-commerce platforms (i.e. hotel-owned websites. The verbal and visual texts of 51 website homepages owned by these two hotel chains are compiled and analyzed by drawing upon the corpus linguistic approach for verbal analysis and Kress and van Leeuwen’s (2006 visual grammar framework for image analysis. The findings indicate that despite some similarities in their web-mediated communication strategies, each hotel firm has discursive strategies that reveal diverging attitudes in their choices of various semiotic resources to construct their own brand identities. This study contributes to the academic literature on web-mediated tourism discourse by showing how a multimodal analysis can add insights to brand formulation.

  7. STRATEGIC APPROACHES OF INTERNATIONAL HOTEL CHAINS TO ENTER ON THE ROMANIAN MARKET

    Directory of Open Access Journals (Sweden)

    Cosma Smaranda

    2012-07-01

    Full Text Available On the Romanian market 23,9% of all accommodation structures are hotels. Among these 4% are belonging to international hotel chains which is a very small percentage. Almost all international hotel chains realized the potential of the market and that is why they intend to increase the number of hotels opened in Romania. Hotel chains attempt to control and dominate the market as result of an extremely dynamic and complex environment. The decision made by a hotel company to carry out its activity in a foreign country and the way to enter into the market can be motivated by many reasons. The paper analysis the presence of international hotel chains on the Romanian hospitality market and the strategies used to enter on the Romanian market compared with the global strategies. The paper used the comparison method to highlight different entry strategies used by international hotel chains when entering a foreign market. For data collection, the main method used was the observation of annual statistical reports with the support of international hotel chains. The first international hotel chain that came in Romania was InterContinental in 1971, but the majority entered on the Romanian market after 2000. In 2012 other chains announced the intension to penetrate this market. The study identifies strategies for penetrating the Romanian market by international hotel chains. The preferred penetration strategy on the Romanian market is management contract followed by franchise. Not least are highlighted comparative aspects of internationalization decisions taken by the chains in the world and in Romania, analyzing whether in Romania are predominantly used the same strategy as in most other countries or some specific strategies. International hotel companies want to entre on the Romanian market because they consider that in this area is need for hotels which belong to the luxury segment but also hotels that belong to the economy segment.

  8. Agency-Hired Hotel Housekeepers

    Science.gov (United States)

    Sanon, Marie-Anne V.

    2014-01-01

    Hotel housekeepers experience unique workplace hazards and characteristics that increase their risks for poor health outcomes. Today’s agency-hiring practices may further marginalize hotel housekeepers and negatively impact their health. Yet the impact of such hiring practices on the health of this vulnerable worker group remains unexplored. This article presents the debate regarding agency-hiring practices and how these practices may influence the health and well-being of hotel housekeepers. Implications for occupational health nurses are also discussed. PMID:24512722

  9. Innovations in the hotel industry

    Directory of Open Access Journals (Sweden)

    Jovičić-Vuković Ana

    2017-01-01

    Full Text Available The company's ability to innovate and utilise the advantages of innovations is the decisive factor of the survival of hotel companies in today's turbulent and unstable business environment. Modern guests expect their needs to be fulfilled as well as to exceed their expectations which is possible only if there is a continuous improvement of the offer and all activities. The aim of the paper is to point out to the importance of innovations in modern hotel business practice, point out to different ways of defining and classifying innovations as well as to show examples of the best practices in terms of introducing innovations to the hotel business.

  10. Building Hotel Revenues through Tourism

    Directory of Open Access Journals (Sweden)

    John D. Murtha, CHA

    2013-01-01

    Full Text Available When evaluating ways to maximize revenues, hotel executives should consider supporting the efforts of local destination marketing organizations. Helping to build and sustain travel to a city or region can benefit individual hotels, by combining resources and energy on marketing tactics that would otherwise be too ambitious or costly for a single property to pursue on its own. The market in Boston and adjacent Cambridge, Massachusetts offers an interesting case study for understanding the interaction of hotels and destination marketing organizations. The author includes action steps for hoteliers who would like to become more involved in such efforts.

  11. 27 CFR 31.82 - Hotels.

    Science.gov (United States)

    2010-04-01

    ... 27 Alcohol, Tobacco Products and Firearms 1 2010-04-01 2010-04-01 false Hotels. 31.82 Section 31... Same Premises § 31.82 Hotels. The proprietor of a hotel who conducts the sale of liquors throughout the hotel premises is only required to register under this part for one place. For example, different areas...

  12. Fluorescence from atmospheric aerosols observed with a multi-channel lidar spectrometer.

    Science.gov (United States)

    Sugimoto, Nobuo; Huang, Zhongwei; Nishizawa, Tomoaki; Matsui, Ichiro; Tatarov, Boyan

    2012-09-10

    A lidar for measuring fluorescence from atmospheric aerosols was constructed with a third harmonic Nd:YAG laser, a 1-m diameter telescope, and a 32-channel time-resolved photon-counting spectrometer system. Fluorescence spectrum and vertical distribution of fluorescent aerosols in the lower atmosphere were observed during the nighttime with excitation at 355 nm. Relatively strong broad fluorescence was observed from Asian dust and air-pollution aerosols transported from urban and industrial areas. Rough estimates of the fluorescence efficiency were given for these aerosols. The intensity of the total fluorescence over the spectral range from 420 to 510 nm was comparable to that of nitrogen vibrational Raman scattering. That indicates the possibility of making a compact Raman-Mie-fluorescence lidar for aerosol monitoring.

  13. Increasing Sales in a Hotel Lobby Shop

    OpenAIRE

    Ruhala, Laura

    2015-01-01

    Small shops and café areas connected to a hotel’s lobby have become increasingly popular within the hospitality industry. The customers have become more accustomed to spending time within the hotel premises and not only in their hotel room. Cumulus Koskikatu hotel, located in the Tampere city center, also opened their own hotel lobby shop hotel lobby area. As the hotel lobby shop is still a relatively new addition to the hotel operations, very little research has been done in the terms of ho...

  14. Constraining lightning channel growth dynamics by comparison of time domain electromagnetic simulations to Huntsville Alabama Marx Meter Array observations

    Science.gov (United States)

    Carlson, B. E.; Bitzer, P. M.; Burchfield, J.

    2015-12-01

    Major unknowns in lightning research include the mechanism and dynamics of lightning channel extension. Such processes are most simple during the initial growth of the channel, when the channel is relatively short and has not yet branched extensively throughout the cloud. During this initial growth phase, impulsive electromagnetic emissions (preliminary breakdown pulses) can be well-described as produced by current pulses generated as the channel extends, but the overall growth rate, channel geometry, and degree of branching are not known. We approach such issues by examining electric field change measurements made with the Huntsville Alabama Marx Meter Array (HAMMA) during the first few milliseconds of growth of a lightning discharge. We compare HAMMA observations of electromagnetic emissions and overall field change to models of lightning channel growth and development and attempt to constrain channel growth rate, degree of branching, channel physical properties, and uniformity of thunderstorm electric field. Preliminary comparisons suggest that the lightning channel branches relatively early in the discharge, though more complete and detailed analysis will be presented.

  15. The procurement process in the hotel industry

    OpenAIRE

    Pavia, Nadia; Ivanovic, Sasa

    2007-01-01

    Procurement has a vital role in the hotel industry, with hotel performance depending largely upon how well it operates. This role consists of ensuring the continuous supply of a hotel and its departments with the materials and equipment required to operate a hotel, enable its warehousing and transportation divisions to function properly and ensure the sales of the prepared services. The organisational structure of a hotel and its procurement department needs to be designed in such a way that ...

  16. Hotel business in Porto Alegre

    Directory of Open Access Journals (Sweden)

    Carla Schlieper Castilho

    2007-11-01

    Full Text Available This article intends to discuss the beginnings and evolution of hotel business in Porto Alegre City, relating the upsurge of these facilities with its historic context and locating them in time and space. This study identifies, classifies and discusses several types of lodging facilities settled between 1732 and 1940 and describes the particular characteristics of each one. This article also discusses the importance of selected hotels that became markers of the social and political history of the city.

  17. Innovations in the hotel industry

    OpenAIRE

    Jovičić-Vuković Ana; Gagić Snježana

    2017-01-01

    The company's ability to innovate and utilise the advantages of innovations is the decisive factor of the survival of hotel companies in today's turbulent and unstable business environment. Modern guests expect their needs to be fulfilled as well as to exceed their expectations which is possible only if there is a continuous improvement of the offer and all activities. The aim of the paper is to point out to the importance of innovations in modern hotel business practice, point out to differe...

  18. Hotel Don Pepe. Marbella

    Directory of Open Access Journals (Sweden)

    Población, Eleuterio

    1965-07-01

    Full Text Available This splendid building, located at «Las Merinas», is a new source of interest in the beautiful Costa del Sol. It has been made with the most modern materials and techniques. It has an outstanding view over the sea and it has seven standardized floor levels occupied by single rooms, whilst other parts of the building are taken up with small apartments. The recreation zone includes a bar, swimming pools for children and adults, and a cabaret. The ground floor has a main entrance hall, reception offices, shopping corridor, great hall, tea room, and bar. The second floor has a breakfast room, connecting two banqueting halls, hairdresser's, sauna baths, gymnasium, administrative offices, and the manager's flat. The services zone comprises the kitchen, a dining room for various members of the senior staff, post office, laundry, and other standard facilities. The celler serves as a general store and also as wine storage. This hotel has a most impressive functional aspect, and sets a new standard of comfort and luxury for the benefit of tourists who visit this fashionable and picturesque part of the Mediterranean coast.Este espléndido edificio, situado en la finca «Las Merinas», es un atractivo más de la bellísima Costa del Sol malagueña. Se ha instalado de acuerdo con los más modernos materiales y técnicas, disfrutando de bellas vistas hacia el mar, y dispone de: un bloque con siete plantas-tipo de habitaciones, otro de apartamentos auxiliares de pequeña altura, y la zona de recreo, con bar, piscinas para niños, nadadores y saltos, y sala de fiestas. La planta baja aloja: el acceso principal, recepción, conserjería, galería comercial, gran hall, salón de té, bar, etc. La entreplanta comprende: el comedor de desayunos, en conexión con dos comedores para banquetes; peluquerías, sauna, gimnasio, administración y vivienda del director, aparte de la zona de servicios, con cocina, comedores varios de jefes, personal, correos, lavander

  19. ORGANIZATION OF BUSINESS IN HOTEL HOUSEKEEPING

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2015-01-01

    Full Text Available Hotel housekeeping department is represented in every organizational structure of the hotel, and its size and structure depends on the type and size of the hotel, basic offer and contents, category of the hotel, the level of usage and the duration of the hotel business. The primary role of hotel housekeeping is cleaning and maintenance of hotel units and rooms, and the selection of the head hotel housekeeper, who will successfully lead the housekeeping department is extremely important for a successful business, recognition and reputation of the hotel. In addition to higher or university education and language skills, the head housekeeper must have the management skills related to planning, organizing, leading and controlling, as well as general and professional knowledge of psychology of work and hygiene. The head hotel housekeeper, as a hotel manager, organizes, directs and controls the work of hotel housekeeping. It is responsible for the accuracy of the occupancy rate report, preparation of rooms and other hotel units, to achieve the highest level of quality of hotel services, training of employees, for the application of standards and for continuous application of business policy of the hotel

  20. PENERAPAN HYGIENE DAN SANITASI DI PASTRY HOTEL HILTON BANDUNG

    Directory of Open Access Journals (Sweden)

    Verena Widya Pertiwi

    2016-05-01

    Full Text Available Abstract - Application of hygiene and sanitation in Hilton Hotel Bandung is important thing to note in the process of implementation. This is done to prevent food contamination of food that cab be caused by several factors such as, human, work area, kitchen utensil, material strorage systems and product. Because of this determination of standarts personal hygiene, area and utensil must be done correcly so that each product is safe for consumption. Authors on the basis of these issues are very keen to examine and make a final project with the title “application of hygiene and sanitation in the Hilton Hotel Bandung”. Research carried out by several methode of observation, interview and the latter is the study of documents. The research was conducted at the Hilton Hotel Bandung, for 6 months. The study was conducted as one of the requiremants for the final session of college exams Bina Sarana Informatika university Bandung. Based on the result of research and discussion conducted, authors concluded that the presence of load application staandard of hygiene and sanitation in hotel can improve the standard of health, hygiene and quality of a product when it is done in accordance with existing procedures. Key word : Hygiene and sanitation pastry hotel. Abstraksi - Penerapan hygiene dan sanitasi di Hotel Hilton Bandung merupakan upaya penting yang harus diperhatikan dalam proses pelaksanannya. Hal ini dilakukan untuk mencegah terjadinya kontaminasi makanan yang dapat disebabkan oleh beberapa faktor seperti manusia, area kerja, peralatan, sistem penyimpanan bahan dan produk. Penentuan standar kebersihan personal, area kerja maupun peralatan harus dilakukan dengan tepat dan benar agar setiap produk yang dihasilkan oleh bagian pastry hotel aman untuk dikonsumsi. Atas dasar persoalan di atas penulis sangat tertarik untuk menelitinya dan membuat tugas akhir dengan judul “ Penerapan Hygiene dan Sanitasi di Hotel Hilton Bandung ”. Metode penelitian

  1. Analysis of customer satisfaction in the hotel of Sheraton Prague Charles Square Hotel

    OpenAIRE

    Szabó, Tomáš

    2010-01-01

    This bachelor thesis deals with the issues of customer satisfaction in the particular Prague hotel. It attempts to describe the overall customer satisfaction and its development throughout the existence of the hotel. In addition, it analyses its impact on loyalty to the brand of the hotel brand and the willingness of customers to recommend the hotel to their friends. It stresses the impact of the benefit of hotel loyalty program to brand loyalty of the hotel. This thesis seeks to answer the p...

  2. New management practice in the hotel business – The case of the hotel Excelsior

    OpenAIRE

    Vrdoljak, Ivona; Bukvić, Ivana

    2017-01-01

    The paper analyses the new management practice in the hotel industry. Over recent years, the environment for hotel management in Croatia has changed radically. Difficult business conditions require the transformation of management in the hotel industry. From the old-style business model, in which hotel managers were focused inwards on the hotel and its operation, a new paradigm encompassing a more externally oriented focus is now required. The current transformation of socially-owned hotels i...

  3. The physical environment and its relevance to customer satisfaction in boutique hotels; Hotel Haven, Helsinki

    OpenAIRE

    Jysmä, Ekaterina

    2012-01-01

    Object of this research is physical environment of the boutique hotel named Haven. As there is lack of the researches concerning physical environment role in the boutique hotels, this paper could be useful both for the studied hotel as well as for the other boutique hotels managers and owners. Moreover, it could be useful for the potential customers of Hotel Haven. Main topic of this research is the importance and relevance of the physical environment in Hotel Haven, mostly its impact o...

  4. Observation of Top Quark Pairs in the Dilepton Decay Channel using Electrons, Muons and Taus

    Energy Technology Data Exchange (ETDEWEB)

    Hohlmann, Marcus [Chicago U.

    1997-01-01

    This thesis presents a search for top quark pair production via the process p pbar -> t tbar + X -> W+W- b bbar + X -> (l+ nu_l)(l- nubar_l) b bbar + X, where l is either e, mu, or tau. Using a sample of 109+-7 pb of ppbar collisons at sqrt{s}=1.8 TeV collected by the CDF detector at the Fermilab Tevatron we find a clear signal for ttbar production in the ee, mumu, and emu dilepton channels. We observe 9 events where we expect 3.9+-0.7 ttbar events (based on the theoretical production cross section) and 2.1+-0.4 background events. The ttbar production cross section measured from this channel is sigma_{ttbar}=8.5^{+4.1}_{-3.3}(stat)^{+1.6}_{-0.8} (syst) pb. Using a method developed in this thesis to identify hadronically decaying tau leptons we also search for etau and mutau dilepton events from t tbar production and decay. We observe 4 events and expect 2.5+-0.4 background events. In 3 of the 4 events atleast one jet is tagged as due to a b quark decay. We expect 0.28+-0.02 tagged events from background processes. Based on the 4 tau dilepton events we calculate the ttbar production cross section to be sigma_{t tbar } = 10.2^{+16.3}_{-10.2}(stat)+-1.6(syst) pb. The kinematics and topology of the candidate events are generally consistent with the expectations, with two exceptions. Five of the 14 candidate events have unusually large missing transverse energy. One emu event contains an electron with very high Et (182 GeV) and an additional high--Et (23 GeV) isolated positron. In 109 pb we expect (2.4+-0.9)x10^{-6} such ``trilepton" events from t tbar production and decay. Enjoy,Marcus

  5. Stakeholders and Apart Hotels: Multiple Case Study

    Directory of Open Access Journals (Sweden)

    Elizabeth Kyoko Wada

    2012-09-01

    Full Text Available Means of accommodation involve a wide range of social actors and agents, as well as different business models. Management strategies in this sector have been increasingly important for long-term sustainability and competitiveness of business organizations. This study aims to analyze the interactions between apart-hotels and their stakeholders to foster an improvement of services provided, aligning the interface of strategic management from the point of view of managers and their key stakeholders. It is an exploratory study, with qualitative chacter, along with multiple case studies of the following establishments: Travel Inn, Hotels Slaviero and Etoile george v. Brazilian enterprises, which manage lodging facilities with apart-hotel concepts, combining features that enable comparative analysis of the study. For conceptual understanding, this study was based on literature about stakeholders, taking the work of Freeman (1984 and Freeman et al (2010 as main references. The research was conducted through semi-structured interviews with managers of lodging facilities and their key stakeholders and through direct observation and documentation. We found that not all groups of influence are considered in the planning of service flats. However, the organizations surveyed indicated that the market has realized the importance of the groups that exert influence and are influenced by their goals, and are therefore increasingly alert for integration of such groups in their strategic planning.

  6. Towards Universal Design Hotels in Denmark.

    Science.gov (United States)

    Grangaard, Sidse

    2016-01-01

    Based on the research project 'Accessible Hotel Rooms' that studies the balance between the experience of supply and demand regarding accessibility features in Danish hotel rooms, this paper demonstrates factors having an influence on Universal Design hotels in Denmark. The research project was financed by the Danish Transport and Construction Agency. Different notions in the hotel sector of the current supply and demand for Universal Design hotel rooms are identified, as well as future demand. Despite supplying accessible rooms, some hotels do not advertise their accessibility features on their website. There exists an attitude in the hotel sector that functions as a barrier for Universal Design: if there are enough guests, for example business travellers, then why market the hotel on Universal Design? The paper points out the coherence between the understanding of the users and the view of demand. Another important factor is Corporate Social Responsibility, which can be regarded as a strategy or platform towards Universal Design hotels.

  7. Quality of services as a determinant of customer satisfaction in the hotel industry

    Directory of Open Access Journals (Sweden)

    Sekulić Dejan

    2013-01-01

    Full Text Available The specificity of hotel products is reflected in the inseparability and complexity of the services and products. This specificity can be observed in two ways: the services are in connection with the hotel facility and can not realize by itself, such as in connection with the material products. Thus, we can say that the hotel product is mix of tangible and intangible attributes, that satisfy needs and preferences of hotel guests. Quality of services is one of the most important factors that influence the customers' satisfaction. The aim of this paper is to highlight the importance of service quality on customer satisfaction in the hotel industry. The paper presents a new model developed based on the previous models of service quality measurement. The survey was conducted on a sample of 124 respondents. Findings of the research indicate the factors that impact consumer satisfaction in the hotel, where the intensity of the impact of each individual factor is established.

  8. How Clean Are Hotel Rooms? Part II: Examining the Concept of Cleanliness Standards.

    Science.gov (United States)

    Almanza, Barbara A; Kirsch, Katie; Kline, Sheryl Fried; Sirsat, Sujata; Stroia, Olivia; Choi, Jin Kyung; Neal, Jay

    2015-01-01

    Hotel room cleanliness is based on observation and not on microbial assessment even though recent reports suggest that infections may be acquired while staying in hotel rooms. Exploratory research in the first part of the authors' study was conducted to determine if contamination of hotel rooms occurs and whether visual assessments are accurate indicators of hotel room cleanliness. Data suggested the presence of microbial contamination that was not reflective of visual assessments. Unfortunately, no standards exist for interpreting microbiological data and other indicators of cleanliness in hotel rooms. The purpose of the second half of the authors' study was to examine cleanliness standards in other industries to see if they might suggest standards in hotels. Results of the authors' study indicate that standards from other related industries do not provide analogous criteria, but do provide suggestions for further research.

  9. Understanding the determinants of hotel booking intentions and moderating role of habit

    OpenAIRE

    El-Masry, AA; Agag, G

    2016-01-01

    When there are more and more online hotel consumers, it is important for industry players to know why consumers prefer one online booking channel among others. Grounded in the commitment–trust theory (KMV) and the Technology Acceptance Model (TAM), this paper seeks to develop and empirically test a comprehensive framework to examine which factors influence consumer intentions to book hotel online. Using SEM to analyse the data collected from a sample of 1431 Internet users, the results indica...

  10. A model for the hysteresis observed in gating of lysenin channels.

    Science.gov (United States)

    Krueger, Eric; Al Faouri, Radwan; Fologea, Daniel; Henry, Ralph; Straub, David; Salamo, Greg

    2013-12-31

    The pore-forming toxin lysenin self-inserts to form conductance channels in natural and artificial lipid membranes containing sphingomyelin. The inserted channels exhibit voltage regulation and hysteresis of the macroscopic current during the application of positive periodic voltage stimuli. We explored the bi-stable behavior of lysenin channels and present a theoretical approach for the mechanism of the hysteresis to explain its static and dynamic components. This investigation develops a model to incorporate the role of charge accumulation on the bilayer lipid membrane in influencing the channel conduction state. Our model is supported by experimental results and also provides insight into the temperature dependence of lysenin channel hysteresis. Through this work we gain perspective into the mechanism of how the response of a channel protein is determined by previous stimuli. © 2013.

  11. Vertical profiles of atmospheric fluorescent aerosols observed by a mutil-channel lidar spectrometer system

    Science.gov (United States)

    Huang, Z.; Huang, J.; Zhou, T.; Sugimoto, N.; Bi, J.

    2015-12-01

    Zhongwei Huang1*, Jianping Huang1, Tian Zhou1, Nobuo Sugimoto2, Jianrong Bi1 and Jinsen Shi11Key Laboratory for Semi-Arid Climate Change of the Ministry of Education, College of Atmospheric Sciences, Lanzhou University, Lanzhou, China. 2Atmospheric Environment Division, National Institutes for Environmental Studies, Tsukuba, Japan Email: huangzhongwei@lzu.edu.cn Abstract Atmospheric aerosols have a significant impact on regional and globe climate. The challenge in quantifying aerosol direct radiative forcing and aerosol-cloud interactions arises from large spatial and temporal heterogeneity of aerosol concentrations, compositions, sizes, shape and optical properties (IPCC, 2007). Lidar offers some remarkable advantages for determining the vertical structure of atmospheric aerosols and their related optical properties. To investigate the characterization of atmospheric aerosols (especially bioaerosols) with high spatial and temporal resolution, we developed a Raman/fluorescence/polarization lidar system employed a multi-channel spectrometer, with capabilities of providing measurements of Raman scattering and laser-induced fluorescence excitation at 355 nm from atmospheric aerosols. Meanwhile, the lidar system operated polarization measurements both at 355nm and 532nm wavelengths, aiming to obtain more information of aerosols. It employs a high power pulsed laser and a received telescope with 350mm diameter. The receiver could simultaneously detect a wide fluorescent spectrum about 178 nm with spectral resolution 5.7 nm, mainly including an F/3.7 Crossed Czerny-Turner spectrograph, a grating (1200 gr/mm) and a PMT array with 32 photocathode elements. Vertical structure of fluorescent aerosols in the atmosphere was observed by the developed lidar system at four sites across northwest China, during 2014 spring field observation that conducted by Lanzhou University. It has been proved that the developed lidar could detect the fluorescent aerosols with high temporal and

  12. Internal communication development at Hotel Kämp

    OpenAIRE

    Streltcova, Mariia

    2017-01-01

    The objective of this research-oriented thesis is to generate a thorough analysis of existing employee communication between departments at Hotel Kämp; methods used for unobstructed internal communication flow and potential improvement actions based on the re-search in communication enhancement trends in organizations worldwide. In the theory part of the thesis organizational internal communication is defined, and all essential elements of it, including objectives, tools and channels, ar...

  13. Influence Of Corporate Social Responsibility On Hotel Demand

    OpenAIRE

    Claudia Sevilla-Sevilla; Maria Dolores Reina-Paz; Ainhoa Rodriguez-Oromendia

    2014-01-01

    The embrace of corporate social responsibility (CSR) by the Spanish hospitality industry is still in the early stages. Few hotel companies publish sustainability reports, although the number of tourism and distribution channel organizations (tour operators, online travel agencies, etc.) incorporating specific aspects of CSR is growing each year. In this paper, the authors analyze whether CSR has a direct effect on end-consumer demand in Spain, identifying those aspects that customers evaluate...

  14. Partially Observable Markov Decision Process-Based Transmission Policy over Ka-Band Channels for Space Information Networks

    Directory of Open Access Journals (Sweden)

    Jian Jiao

    2017-09-01

    Full Text Available The Ka-band and higher Q/V band channels can provide an appealing capacity for the future deep-space communications and Space Information Networks (SIN, which are viewed as a primary solution to satisfy the increasing demands for high data rate services. However, Ka-band channel is much more sensitive to the weather conditions than the conventional communication channels. Moreover, due to the huge distance and long propagation delay in SINs, the transmitter can only obtain delayed Channel State Information (CSI from feedback. In this paper, the noise temperature of time-varying rain attenuation at Ka-band channels is modeled to a two-state Gilbert–Elliot channel, to capture the channel capacity that randomly ranging from good to bad state. An optimal transmission scheme based on Partially Observable Markov Decision Processes (POMDP is proposed, and the key thresholds for selecting the optimal transmission method in the SIN communications are derived. Simulation results show that our proposed scheme can effectively improve the throughput.

  15. Observation of s-Channel Single Top Quark Production at the Tevatron

    Energy Technology Data Exchange (ETDEWEB)

    Cremonesi, Matteo [Univ. of Oxford (United Kingdom)

    2014-01-01

    Testing the Standard Model (SM) and looking for new phenomena have been the focus of generations of particle physicists in the last decades. Following this spirit, this thesis presents two searches. The first is the search for single top quark production from the exchange of an s-channel virtual W boson using events with an imbalance in the total transverse energy, b-tagged jets, and no identified leptons. Assuming the electroweak production of top quarks of mass 172.5 GeV/c2 in the s-channel, a cross section of 1.12+0.61 -0.57 (stat+syst) pb, with a significance of 1.9 standard deviations, is measured. This measurement is combined with the result obtained from events with an imbalance in total transverse momentum, b-tagged jets, and exactly one identified lepton, yielding a cross section of 1.36+0.37 -0.322 (stat+syst) pb, with a significance of 4.2 standard deviations. The first observation of single-top-quark production in the s channel through the combination of the CDF and D0 measurements is also reported. The measured cross section is σs = 1.29+0.26 -0.244 pb. The probability of observing a statistical fluctuation of the background to a cross section of the observed size or larger is 1.8 10-10, corresponding to a significance of 6.3 standard deviation. The second is the search for W'-like resonances decaying to tb. No significant excess above the SM prediction is found. Using a benchmark W' → tb left-right symmetric model, 95% C.L. mass-dependent upper limits are placed on the W0 boson production cross section times branching ratio to tb. Assuming a W' boson with SM-like couplings and allowed (forbidden) decay to leptons, W' → tb is excluded with 95% C.L. for W' boson masses below 860 (880) GeV/c2. Relaxing the hypothesis on SM-like couplings, we exclude W' boson coupling strength values as a function of the W' boson mass

  16. Pengaruh Jumlah Wisatawan, Jumlah Hotel, Dan Tingkat Hunian Hotel Terhadap Penerimaan Pajak Hotel (Studi Kasus Pada Kota YOGYAKARTA)

    OpenAIRE

    Anggitasari Aliandi, Vidya Dwi; Handayani, Herniwati Retno

    2013-01-01

    A hotel tax revenue is a high potential income for Yogyakarta as a tourism city. However, this contribution to revenue tends to fluctuate. This study aims to determine the influence of the number of tourists, the number of hotels and hotel occupancy rates in Yogyakarta from 2001 to 2011 for hotel tax revenue.The analytical method used in this research is descriptive analysis and multiple linear regression analysis. Descriptive analysis explains the description of the data that comprises the ...

  17. Observations and modelling of a meteotsunami across the English Channel on 23rd June 2016

    Science.gov (United States)

    Williams, David; Horsburgh, Kevin; Schultz, David; Hughes, Chris

    2017-04-01

    Meteotsunami are shallow water waves in the tsunami frequency band, which are generated by sub-mesoscale pressure and wind velocity fluctuations. Whilst documented meteotsunami on the north-western European shelf have not been hazardous, around the world they have caused fatalities and significant economic losses. Previous observational studies suggest that across Western Europe strongly convective storms are meteotsunami-generating. We give evidence for a meteotsunami on 23rd June 2016 along the northern coastline of France, following strongly convective storms. This includes 1-minute temporal resolution tide gauge data, in situ pressure and wind velocities, and infrared satellite images. With an estimated wave height of 0.8 m at Boulogne, this meteotsunami is particularly large compared to previous observations in Western Europe. The tsunami travel times have been estimated using the wavefront method, showing that a single, instantaneous source for the waves is highly unlikely. Using the ocean model Telemac2D, idealised models of pressure and wind have been used to simulate the meteotsunami. The model supports that across the English Channel thunderstorms with north-easterly tracks, moving at the shallow water wave speed, can generate wave amplification through Proudman resonance. The Weather Research and Forecasting (WRF) model has been used to produce numerically simulated thunderstorms, which have been used to force the Telemac2D ocean model with idealised bathymetries. The WRF-Telemac2D model results also support meteotsunami generation by thunderstorms. To the author's knowledge this is the first time a thunderstorm simulation has been used to produce a meteotsunami-like wave, and indicates that non-hydrostatic, convective atmospheric processes are important for meteotsunami generation. This suggests that with combined high resolution observations and modelling, a meteotsunami forecasting system may become possible in Western Europe.

  18. Barons Hotels - uus hotellikett, uued hotellid

    Index Scriptorium Estoniae

    2007-01-01

    Eelmisel aastal moodustatud hotellikett Barons Hotels OÜ opereerib Tallinnas kolme hotelli, need on eksklusiivne butiikhotell Barons, moodne äri-, konverentsi- ja puhkereisijate hotell Euroopa ja mugav kahetärnihotell Braavo!

  19. Towards Universal Design Hotels in Denmark

    DEFF Research Database (Denmark)

    Grangaard, Sidse

    2016-01-01

    Based on the research project ‘Accessible Hotel Rooms’ that studies the balance between the experience of supply and demand regarding accessibility features in Danish hotel rooms, this paper demonstrates factors having an influence on Universal Design hotels in Denmark. The research project...... was financed by the Danish Transport and Construction Agency. Different notions in the hotel sector of the current supply and demand for Universal Design hotel rooms are identified, as well as future demand. Despite supplying accessible rooms, some hotels do not advertise their accessibility features...... on their website. There exists an attitude in the hotel sector that functions as a barrier for Universal Design: if there are enough guests, for example business travellers, then why market the hotel on Universal Design? The paper points out the coherence between the understanding of the users and the view...

  20. Synchronization of unidirectional coupled chaotic systems with unknown channel time-delay: Adaptive robust observer-based approach

    International Nuclear Information System (INIS)

    Lin Juisheng; Liao Tehlu; Yan Junjuh; Yau Herterng

    2005-01-01

    In this paper, an adaptive robust observer-based scheme for the synchronization of unidirectional coupled chaotic systems with unknown channel time-delay and system uncertainties is proposed. The effects of time-delay arise from the physical characteristics of coupled channel, while the system uncertainties arise due to unknown but bounded external disturbances and parametric perturbations. By appropriately selecting the observer controller and adaptation mechanism, the master-slave chaotic synchronization can be guaranteed by Lyapunov approach. Finally, the Chua's circuit is used as an illustrative example, where simulation results are given to demonstrate the effectiveness of the proposed scheme

  1. Hotell Radisson SAS = Radisson SAS Hotel / Inga Raukas

    Index Scriptorium Estoniae

    Raukas, Inga, 1967-

    2001-01-01

    Projekteerija Arhitektuuribüroo Künnapu & Padrik. Arhitektid Vilen Künnapu, Ain Padrik, Eero Palm, Tarmo Maiste. Sisekujundajad Christian Lundwall, Jan Öberg. Konstruktsioonid: Teuvo Meriläinen, Jyrki Rautamäki. Projekt ja hotell valmis 2000. 12 ill.: korruste plaanid, sise- ja välisvaated

  2. Penerapan Interior Branding pada Hotel Yello

    OpenAIRE

    Gunawan, Astri Indrawati

    2017-01-01

    The development of entertainment and tourism in Surabaya has lead to increasing of tourist arrival. This condition makes hotel businesses flourishing. The 3 star hotel is currently the best-selling hotel due to adequate facilities at current economic level. To cope with the competition, many 3 star hotels applied branding in the interior. Interior branding is formed not only from the visual beauty, but rather to the room's atmosphere that contains stories and unique messages to influence the ...

  3. Marketing strategy of The Emblem Hotel

    OpenAIRE

    Dolníková, Žofia

    2014-01-01

    Bachelor thesis analyzes the marketing strategy of The Emblem Hotel. The work combines two main parts - theoretical and practical, based on the chosen hotel. The first part defines the main terms and concepts associated with marketing and services in the hotel environment. Another section is devoted to presentation and analysis of individual marketing mix with its application to the hotel. The last section contains of an analysis of competition and SWOT analysis, on the basis of which in the ...

  4. Hotel Bisnis di Tepian Sungai Kapuas

    OpenAIRE

    Liunardy, Yulia

    2015-01-01

    Seiring dengan perkembangan zaman, kebutuhan akan tempat tinggal juga meningkat, begitu pula dengan hotel. Hotel merupakan tempat tinggal sementara sejumlah orang yang memiliki kepentingan tertentu seperti berwisata, berbisnis maupun dengan tujuan lainnya di tempat tertentu. Saat ini banyak Perusahaan yang melakukan investasi dengan membangun hotel di Kota Pontianak, baik hotel berbintang maupun melati. Metode yang digunakan adalah pendataan dari literatur dan studi lapangan, didapatkan bahwa...

  5. From Smart Rooms to Smart Hotels

    OpenAIRE

    Petrevska, Biljana; Cingoski, Vlatko; Gelev, Saso

    2016-01-01

    This paper gives an overview of a potential path that new hotels have to satisfy to improve their status from a hotel with smart rooms towards a full-scale smart hotel facility. It presents a possible transitional way including innovative applications based on modern information technology for ambient settings in the domain of hotel industry that aims to improve the quality of offered services towards clients, starting from the present level of smart rooms. The main objective i...

  6. Enterprise Architecture Data Pada Hotel ABC

    OpenAIRE

    Soesatyo, Stephanie; Wibowo, Adi; Handojo, Andreas

    2015-01-01

    Hotel ABC is a company engaged in hospitality management, i.e. room rental, rental of meeting rooms and coffee shop. Hotel ABC has a branch that has the same specifications of the hotel. In business process, Hotel ABC has information systems to support existing business processes. However, existing information systems have not been integrated as a whole. Based on the condition stated above, analysis and design of enterprise architecture information system is created for the company. The proce...

  7. Energy improvements in the hotel industry

    OpenAIRE

    Cingoski, Vlatko; Petrevska, Biljana; Trajkov, Nikola; Golubovski, Roman; Gelev, Saso

    2015-01-01

    The study explores determinants of energy consumption and efficiency in the hotel industry. It was conducted in Macedonia among managers of three, four and five-star hotels and identified the influencing factors of managing environmental protection practices. Results show that hotel category matters when addressing environmental policy issues. The evidence indicates that hotels support the European environmental impact assessment regulation, but there is a lack of interest due to restricted f...

  8. Human resource evaluation in hotel units:

    OpenAIRE

    Aspridis, George; Kyriakou, Dimitros

    2012-01-01

    This paper aims at presenting and analysing the performance appraisal systems and the human potential development in hotel units. It aims at integrating and updating many aspects of performance appraisal while concentrating on the hotel units system to prove the importance of human resource evaluation in hotel units and the procedure that is to be followed by the enterprise for further development of hotel employees. HR evaluation analysis is presented through relevant theoretical background ...

  9. Innovativeness of Employees in Bureaucratic Hotel Organizations

    OpenAIRE

    Metod Suligoj

    2011-01-01

    The purpose of this study is to ascertain the differences in the attitude to innovativeness between bureaucratic and non-bureaucratic hotel organisations. We defined as bureaucratic the organisations establishing standards. For this purpose we first defined basic terminology such as hotel idustry, innovativeness and bureaucracy, general, and of tourism and the hotel industry. We also pointed out that the government is aware of the importance of innovativeness in the hotel industry and tourism...

  10. The Modern Marketing Communications of Hotel Enterprises

    OpenAIRE

    Vlashchenko Nataliia M.

    2017-01-01

    The article is aimed at studying the features of marketing communications in the hotel industry and developing scientific-practical recommendations to activate their use at the level of domestic hotel enterprises. A classification of the communications of hotel enterprises, with defining the place for marketing therein, has been compiled. A complex of marketing communications of hotel enterprises has been developed, taking account of the current marketing instrumentarium. Objectives for the s...

  11. Use of hygiene protocols to control the spread of viruses in a hotel.

    Science.gov (United States)

    Sifuentes, Laura Y; Koenig, David W; Phillips, Ronnie L; Reynolds, Kelly A; Gerba, Charles P

    2014-09-01

    The goals of this study were to observe the spread of viruses in a hotel setting and to assess the effectiveness of a hygiene intervention in reducing their spread. Selected fomites in one hotel room were inoculated with bacteriophage ϕx-174, and fomites in a conference center within the same hotel were inoculated using bacteriophage MS2. Cleaning of the contaminated room resulted in the spread of viruses to other rooms by the housekeeping staff. Furthermore, viruses were transferred by hotel guests to the conference center and a communal kitchen area. Additionally, conference attendees transferred viruses from the conference center to their hotel rooms and a communal kitchen area. This study demonstrated how viruses can be spread throughout a hotel setting by both housekeepers and guests. A hygiene intervention, which included providing hand hygiene products and facial tissues to the guests and disinfecting solutions with disposable wipes to the housekeeping staff, was successful in reducing the spread of viruses between the hotel guest rooms and conference center. The hygiene intervention resulted in significantly reduced transfer of the ϕx-174 between the contaminated hotel room and other hotel rooms, communal areas, and the conference center (p = 0.02).

  12. What Makes Hotel Expatriates Remain in Their Overseas Assignments: A Grounded Theory Study

    Science.gov (United States)

    Ho, Zoe Ju-Yu

    2012-01-01

    In this study the researcher uses a qualitative research design to discover what makes hotel expatriates remain in their overseas assignments. In-depth interviews, participant observations, and personal documents are used as data collection methods. Four hotel expatriates are recruited as participants of the study. The collected interview…

  13. In Hotels, Health and Spas Equals Wealth

    Directory of Open Access Journals (Sweden)

    Andrea Foster

    2015-02-01

    Full Text Available Business is back for hotels across the United States with occupancy levels surpassing long-run averages and hotels raising room rates more aggressively. The hotel industry has finally climbed out of the recovery period following the Great Recession as people are traveling more than ever before, and at higher prices.

  14. Destination Characteristics that Drive Hotel Performance

    DEFF Research Database (Denmark)

    Assaf, A. George; Josiassen, Alexander; Woo, Linda

    2017-01-01

    The increased market saturation and competition in both domestic and international tourism destinations have renewed interest among hotel operators in identifying the key drivers of hotel performance. This paper presents a comprehensive analysis of the determinants of hotel performance and their ...

  15. Aplicació Microsoft .Net : Hotel Spa

    OpenAIRE

    Marquès Palmer, Jordi

    2010-01-01

    Desenvolupament d'una aplicació amb Microsoft .NET, WCF, WPF, Linq2SQL, d'un Hotel Spa. Desarrollo de una aplicación con Microsoft .NET, WCF, WPF, Linq2SQL, de un Hotel Spa. Application development using Microsoft .NET, WCF, WPF, Linq2SQL, for a Spa Hotel.

  16. MARKETING IN HOTEL CORPORATION AND SPORT MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Miodrag Koprivica

    2009-11-01

    Full Text Available Sportsmen are customers of hotel services, therofore sports managers must have about their organization and work. In the hotel business there are at least three involved parties, and each one of them has one or more main goals. Main goal of the hotel owners is to make profit, hotel employees is to earn their salaries and the hotel guests main goal is to get the satisfac- tion through the services that hotel offers. Main assignment of the hotel management is to create business strategy which would lead to satisfaction of all three involved parties. Favoring one of the involved party’s needs that leads to other parties disadvanta- ge is not a formula of successful management. Mission and vision of the hotel business are determined by the hotel owners them- selves. The goal of the hotel management is to “translate” the general business philo- sophy into goals, plans and measures in order to achieve the before mentioned philo- sophy. Determining of the (really achievable vision, “dream of success” if you will, is the foundation of the total and successful business politics in the hotelier business. The goal of this work is to answer the questions of the usefulness of the hotels marketing mix, diverse commercial tools and the resource size which hotels use for mar- keting. All in the function of general alignment of the universal business politics and concrete plans and functions.

  17. Green Hotel Management and Green Star Practice: A Case Study of Best Western President Istanbul Hotel

    OpenAIRE

    ATAY, Lütfi; DİLEK, S. Emre; YILDIRIM, H. Mehmet

    2014-01-01

    Defined as environmentally-sensitive marketing, green marketing is applied as a green hotel by accommodation establishments, and as a result of this application, hotels are entitled to be awarded a green star certificate. While those international hotel establishments which have become a brand are carrying out important activities with respect to the green hotel practice, it might be stated that hotels in Turkey are at the beginning level concerning sensitivity to the environment. In the stud...

  18. Adoption of Internet and Web Technology for Hotel Marketing: A Study of Hotels in Thailand

    OpenAIRE

    Suree Khemthong; Linda M. Roberts

    2014-01-01

    This paper examines the effect of three groups of characteristics: organisational, technological, and environmental on the adoption of Internet and Web based marketing activities (IWMA) in the hotel industry by using data collected from a sample of 152 hotels in Thailand. The adoption of IWMA has been categorised into two levels: 1) non-early adopter hotels, and 2) early adopter hotels. The results indicate that Thai hotels that adopted IWMA at the early adopter stage were larger in size, and...

  19. Costly location in Hotelling duopoly

    NARCIS (Netherlands)

    Hinloopen, J.; Martin, S.

    We introduce a cost of location into Hotelling's (1929) spatial duopoly model. We derive the general conditions on the cost-of-location function under which a pure strategy price-location Nash equilibrium exists. With linear transportation cost and a suitably specified cost of location that rises

  20. Room-Maid in Hotel

    Science.gov (United States)

    Hotel and Catering Industry Training Board, Wembley (England).

    This syllabus is intended for the use of training personnel in drawing up training programs for room-maids in hotels. Its main objective is to produce fully trained maids, thereby maintaining and raising standards. The syllabus is divided into three sections: Introducing to Housekeeping, Basic Tasks Performed by the Majority of Housekeeping…

  1. Hotels Make Room for Fitness.

    Science.gov (United States)

    Koszuta, Laurie Einstein

    1986-01-01

    Hotels, in hopes of gaining a competitive edge, are offering workout rooms, exercise equipment, fitness trails, and jogging tracks, but no standards have been set for safety of the facilities or staff preparedness in exercise screening, equipment use, injury prevention, or first aid. (MT)

  2. A Mathematical Model of the Hotel Service Oligopoly Market and a Conflict-Optimal Management Method of the Hotel Complex Competitiveness

    Directory of Open Access Journals (Sweden)

    M. Soro

    2015-01-01

    Full Text Available The aim of this work is to enhance competitiveness of hotel complex management in the hotel service market of the state of Côte d'Ivoire.The objectives of this study are:1 producing a model of oligopoly market of hotel services based on marketing research;2 synthesis of the conflict-optimum management method of a hotel complex using the model of oligopoly market of hotel services;3 study of issues on competitiveness enhancement of running hotel complex in the market of oligopoly under counter-conditions of other hotel complexes.To obtain the result the paper offers to use techniques of classical and modern theory of management, namely methods of the theory of optimal management of multi-object multicriteria systems, methods of game theory, methods of system analysis, operations research and decision-making.The paper proposes a model of the oligopoly market for interaction of hotels in the hospitality services in Stackelberg’s form in which, as the "governing" parameters, a hotel complex has the accommodation cost in the selected category and the advertising cost. Monthly income of the hotel complex is proposed as an indicator of the efficiency. Evaluation of success in the market is based on the indicator of competitiveness.To solve the problem of multi-criteria optimization the paper offers a method of conflictoptimum competitiveness management of hotel complexes. It considers a model example of the interaction between two complexes in the market of duopoly.It is concluded that in the case of a saturated demand for the services of hotel complexes, there is a guaranteed Nash solution, which ensures a certain profit regardless of the actions of another hotel complex. In the case of unsaturated demand (lack of customers in the market there is no guaranteed solution, which is a prerequisite for entry into agreement between the market players.The model obtained can be useful for observing trends in the market of hotel services.

  3. Association between calcium channel blockers and breast cancer: a meta-analysis of observational studies.

    Science.gov (United States)

    Chen, Qi; Zhang, Qianwen; Zhong, Fei; Guo, Shiwei; Jin, Zhichao; Shi, Wentao; Chen, Chen; He, Jia

    2014-07-01

    To investigate the association between calcium channel blockers (CCBs) and increased risk of breast cancer. Using terms related to breast cancer and CCB, we searched PubMed, Embase, and Web of Science for studies on CCB use and the associated risk of breast cancer published before July 2013. Two evaluators independently selected observational studies on the basis of predetermined selection criteria, and 11 studies were included in the meta-analysis. Summary estimates were obtained using fixed-effects or random-effects models as appropriate, and subgroup analyses, sensitivity analyses, and publication bias tests were performed. Our meta-analysis consisted of 11 studies, including four case-controls, two nested case-controls, and five cohort studies. The odds ratios (ORs) of the association between CCB use and breast cancer were 1.11 (95% confidence interval [CI] 0.93-1.33) overall, 1.04 (95%CI 0.92-1.18) for prospective studies, and 1.33 (95%CI 0.79-2.25) for retrospective studies. There was a positive association between immediate-release CCB use and risk of breast cancer (OR 1.88, 95%CI 1.37-2.60). There is no evidence that CCB use is associated with an increased risk of breast cancer. However, there may be a positive association between immediate-release CCB use and risk of breast cancer, but given the current preference for use of sustained-release CCB, the potential clinical impact of this association is limited. Copyright © 2014 John Wiley & Sons, Ltd.

  4. Calcium channel blockers and risk of breast cancer: a meta-analysis of 17 observational studies.

    Science.gov (United States)

    Li, Wen; Shi, Qi; Wang, Weibing; Liu, Jianrong; Li, Qi; Hou, Fenggang

    2014-01-01

    Studies on the association between the use of calcium channel blockers (CCBs) and breast cancer risk have reported inconsistent results. We quantitatively assessed this association by conducting a meta-analysis based on the evidence from observational studies. We searched PubMed, MEDLINE, EMBASE and the Cochrane Library for relevant studies published up to and including December 31, 2013. We calculated pooled risk ratios (RRs) for cancer risk. A total of 17 studies (9 cohort studies, 8 case-control studies) were selected for further study. These studies included 149,607 female subjects, of which 53,812 were CCBs users, who were followed for 2-16 years. The risks of breast cancer among patients receiving CCBs were significantly different for the pooled RRs (95% confidence interval) of cohort studies 1.08 (0.95, 1.20) and case-control studies 0.98 (0.86, 1.09). Differences were also noted for cancer risk, for CCBs use of 5 years 1.01 (0.74, 1.28), as well as for ever used 1.08 (0.95, 1.20), and for current use 1.13 (0.83, 1.42). The RR for studies longer than 10 years was 1.71 (1.01, 2.42), and for studies evaluating nifedipine was 1.10 (0.87, 1.33) and diltiazem was 0.75 (0.40, 1.10). The long-term use of CCBs appears to have a significant relationship with breast cancer. Well-designed clinical trials are needed to optimize the doses and types of these drugs needed to minimize their carcinogenic potential.

  5. Calcium channel blockers and risk of breast cancer: a meta-analysis of 17 observational studies.

    Directory of Open Access Journals (Sweden)

    Wen Li

    Full Text Available PURPOSE: Studies on the association between the use of calcium channel blockers (CCBs and breast cancer risk have reported inconsistent results. We quantitatively assessed this association by conducting a meta-analysis based on the evidence from observational studies. METHODS: We searched PubMed, MEDLINE, EMBASE and the Cochrane Library for relevant studies published up to and including December 31, 2013. We calculated pooled risk ratios (RRs for cancer risk. RESULTS: A total of 17 studies (9 cohort studies, 8 case-control studies were selected for further study. These studies included 149,607 female subjects, of which 53,812 were CCBs users, who were followed for 2-16 years. The risks of breast cancer among patients receiving CCBs were significantly different for the pooled RRs (95% confidence interval of cohort studies 1.08 (0.95, 1.20 and case-control studies 0.98 (0.86, 1.09. Differences were also noted for cancer risk, for CCBs use of 5 years 1.01 (0.74, 1.28, as well as for ever used 1.08 (0.95, 1.20, and for current use 1.13 (0.83, 1.42. The RR for studies longer than 10 years was 1.71 (1.01, 2.42, and for studies evaluating nifedipine was 1.10 (0.87, 1.33 and diltiazem was 0.75 (0.40, 1.10. CONCLUSIONS: The long-term use of CCBs appears to have a significant relationship with breast cancer. Well-designed clinical trials are needed to optimize the doses and types of these drugs needed to minimize their carcinogenic potential.

  6. Impact of service quality on competitiveness and profitability: The hotel industry in the Catalan coast

    Directory of Open Access Journals (Sweden)

    Juan Pedro Aznar

    2016-02-01

    Full Text Available Purpose: The purpose of this research is to analyze the relationship between perceived quality by customers for accommodations and financial results of the hotels. It is whether the perception of higher quality by users translates into better financial economic performance.Design/methodology: The empirical study focuses on a sample of 88 hotels in the two most important coastal areas of Catalonia, Costa Brava and Costa Daurada. Variables for determining the perceived quality are based on evaluations expressed in TRIPADVISOR. The economic and financial information is obtained from the analysis of the annual reports for the years 2010-2012. The existence of a relationship between these variables has been studied through structural equations.Findings: According to the results of statistical analysis, no significant relationship between perceived quality by users and financial economic performance. The results are similar to others from similar previous studies and there are some possible causes like the bias in the response observed in the website or the lack of internal reasons for implementing quality systems in the organization.Research limitations/implications: One possible limitation is the size of the sample. However the sample refers to a concrete area of the Spanish coast that represents an important share of the tourism GDP in the Spanish economy.Originality/value: Academic work so far analyzed the hotel quality based on the existence of an external quality certificate. This study used as a measure of quality assessments directly expressed by customers on websites specialized channels of information that is of growing importance due to the increasing use of social networks and specific websites as a main source of information.

  7. Multi-Sensor Calibration Studies of AVHRR-Heritage Channel Radiances Using the Simultaneous Nadir Observation Approach

    Directory of Open Access Journals (Sweden)

    Karl-Göran Karlsson

    2014-02-01

    Full Text Available The European Space Agency project for studies of cloud properties in the Climate Change Initiative programme (ESA-CLOUD-CCI aims at compiling the longest possible time series of cloud products from one single multispectral sensor—The five-channel Advanced Very High Resolution Radiometer (AVHRR instrument. A particular aspect here is to include corresponding products based on other existing (Moderate Resolution Imaging Spectroradiometer (MODIS, Advanced Along-Track Scanning Radiometer (AATSR, MEdium Resolution Imaging Spectrometer (MERIS, Visible and Infrared Radiometer Suite (VIIRS and future Sea and Land Surface Temperature Radiometer (SLSTR sensors measuring in similar (AVHRR-heritage spectral channels. Initial inter-comparisons of the involved AVHRR-heritage channel radiances over a short demonstration period (2007–2009 were performed. Using Aqua-MODIS as reference, AVHRR (NOAA-18, AATSR, and MERIS channel radiances were evaluated using the simultaneous nadir (SNO approach. Results show generally agreeing radiances within approximately 3% for channels at 0.6 µm and 0.8 µm. Larger deviations (+5% were found for the corresponding AATSR channel at 0.6 µm. Excessive deviations but with opposite sign were also indicated for AATSR 1.6 µm and MERIS 0.8 µm radiances. Observed differences may largely be attributed to residual temporal and spatial matching differences while excessive AATSR and MERIS deviations are likely partly attributed to incomplete compensation for spectrally varying surface and atmospheric conditions. However, very good agreement was found for all infrared channels among all the studied sensors. Here, deviations were generally less than 0.2% for the measured brightness temperatures with the exception of some remaining non-linear deviations at extreme low and high temperatures.

  8. Hotel architecture from the perspective of sustainability and space hospitality : a study on the application of the concepts of sustainability and hospitality space in hotel projects

    Directory of Open Access Journals (Sweden)

    Josildete Pereira Oliveira

    2016-03-01

    Full Text Available This present study aims to discuss the concept of both sustainability and hospitality into the context of city contemporary architecture which, in a certain way had been reinterpreted or asked in what is concerned to the concept of environmental sustainability. In this sense, the main goal of the research was to analyze two hotel projects in Santa Catarina, Brazil, been one of them configured as a small sized one and the other as a big hotel, where all the mentioned conditions had been manifested in a tight way and even had not been systematized into one of the hotel architecture samples, as a reference of sustainable and hospitable architecture. The methodology characterized by an initial bibliographic study, as well as documentary study, followed by a field research characterized by an intensive direct observation, as well as a group and systematic one, also considered both observation and questionnaires application (Marconi & Lakatos, 2006 and it tried to rescue the history of hotel architecture in order to identify environmental sustainability contents, as well as hospitality ones, concerned to the constructed spaces, so that it would be possible, in a following moment, to analyze the hotel samples selected, which do manifest all the mentioned conditions. It was realized that considering its realities and sizes, both studied hotels do count with actions and elements that may be considered sustainable, as well as friendly environmental actions, what, doubtless, do provide hospitality in a certain way. Similarly, both hotels still have potentialities to be developed.

  9. MARKET ANALYSIS OF HOTEL SERVICES IN UKRAINE

    Directory of Open Access Journals (Sweden)

    Iryna Antonova

    2015-11-01

    Full Text Available The subject of this research is the market of hotel services in Ukraine in recent years, since the market for the hotel services in Ukraine emerged in the first half of the 2000s. Initially, the focus of both local and foreign investors was on the development of the hotel market in Kyiv. Gradually, with the development of hotel business in Ukraine, investors’ interest began to shift in the direction of populated cities, primarily large business centers of the country (with a population of about 1 million people such as Kharkiv, Donetsk, Dnipropetrovsk, Lviv and in the direction of resort areas – Crimea, Carpathians, Odessa. According to the World Tourism Organization during the past 24 years the income from international tourism has increased by 9%. The number of international tourists every year is growing at a rate of 4%. Active development of hotel real estate segment was highly influenced by the European football championship held in 2011 due to the requirements of the cities-organizers which hosted matches (Kyiv, Kharkiv, Donetsk, Lviv to have certain number of hotel rooms of different categories. Purpose. The study is an analysis of the problems in the market of hotel services and prospects for their solution. Hospitality industry in Ukraine is one of the fastest growing sectors of the economy. It is pleasant to note that new hotels, rest houses and resorts are being opened while the existing hotels are being reconstructed to meet higher levels of services. Unsaturated market of hotel services of different levels creates a great opportunity for international hotel operators to enter Ukrainian market with confidence and expand its influence in the industry by the means of its internal policies. Therefore, this study is very relevant in the modern realms. The methodological base of research were works of domestic and foreign authors dedicated to the problems of the hotel industry development. Existing problems in the hospitality industry

  10. Hotel and restaurant management education

    OpenAIRE

    Giousmpasoglou, Charalampos

    2016-01-01

    The hotel and restaurant sector (hereafter called the hospitality industry), as a modern economic activity was shaped after World War Two and is closely linked with the development of mass tourism and the rapid growth of the airline industry. The hospitality and tourism industries together, are the largest and fastest growing industries in the world. The World Travel and Tourism Council (WTTC) estimated that hospitality and tourism are directly and indirectly responsible for 11% of gross dome...

  11. Service quality in hotel industry

    OpenAIRE

    Mitreva, Elizabeta; Miteva, Natasa; Saneva, Dusica

    2017-01-01

    Quality assessment is one of the greatest challenges of hotel industry. Given its complex nature, numerous technics help in quality measurement, assessment and management. Following this it can be achieved full quality management and with that sustainable business development to the satisfaction of all stakeholders. In service industries quality is measured according to consumers’ expectation and perception. The aim of this paper is to, through literature review, to get the importance of qual...

  12. Hotel smoking policies and their implementation: a survey of California hotel managers.

    Science.gov (United States)

    Zakarian, Joy M; Quintana, Penelope J E; Winston, Carl H; Matt, Georg E

    2017-01-01

    Most states in the U.S. permit hotels to allow smoking in some guest rooms, and only five (Indiana, Michigan, North Dakota, Vermont, and Wisconsin) require that all hotel and motel rooms be 100% smoke-free (State and local 100% smokefree hotel and motel guest room laws enacted as of July 3, 2017). Little is known, however, about how hotels' smoking policies have been implemented. This study examined hotels' smoking policies and their implementation. A telephone survey of a random sample of 383 California hotel managers was conducted. Overall, 60.6% of hotels reported that smoking was prohibited in all guest rooms, and 4.7% reported that smoking was prohibited everywhere on their property. While California law permitted smoking in up to 65% of guest rooms, only 6.9% of rooms were reported as smoking-permitted. Over 90% of hotels had smoking rooms scattered among nonsmoking rooms, and about half of the smoking hotels reported that guests requesting either smoking or nonsmoking rooms were sometimes assigned to the other room type. When guests smoked in nonsmoking rooms fees could be substantial, but were often uncollected. Hotel smoking policies and their implementation fall short of protecting nonsmoking guests and workers from exposure to secondhand and thirdhand smoke. Complete indoor smoking bans for all hotels are needed to close existing loopholes. Nonsmokers who wish to protect themselves from exposure to tobacco smoke should avoid hotels that permit smoking and instead stay in completely smoke-free hotels.

  13. Fuzzy Expert System For The Selection Of Tourist Hotels

    Directory of Open Access Journals (Sweden)

    GOPAL SINGH

    2015-08-01

    Full Text Available In the present work a simple and very effective mathematical model is designed for tourist hotels of LEVEL 2. Location of hotels building structure of hotels quality of hotels feedback of hotels and advertisement of hotels are as input factors. Trapezoidal membership function and triangular membership function are used for fuzzification process and defuzzification is done by COG technique. The fuzzy logic has been utilized in several different approaches to modeling the selection of tourist hotels process. This model addressed the hotel of LEVEL2 and this model concludes that the hotel is LEVEL 2 with degree of precision 52.15 .

  14. Inferring tidal wetland stability from channel sediment fluxes: Observations and a conceptual model

    Science.gov (United States)

    Ganju, Neil K.; Nidzieko, Nicholas J.; Kirwan, Matthew L.

    2013-12-01

    and climatic forces have modified the geomorphology of tidal wetlands over a range of timescales. Changes in land use, sediment supply, river flow, storminess, and sea level alter the layout of tidal channels, intertidal flats, and marsh plains; these elements define wetland complexes. Diagnostically, measurements of net sediment fluxes through tidal channels are high-temporal resolution, spatially integrated quantities that indicate (1) whether a complex is stable over seasonal timescales and (2) what mechanisms are leading to that state. We estimated sediment fluxes through tidal channels draining wetland complexes on the Blackwater and Transquaking Rivers, Maryland, USA. While the Blackwater complex has experienced decades of degradation and been largely converted to open water, the Transquaking complex has persisted as an expansive, vegetated marsh. The measured net export at the Blackwater complex (1.0 kg/s or 0.56 kg/m2/yr over the landward marsh area) was caused by northwesterly winds, which exported water and sediment on the subtidal timescale; tidally forced net fluxes were weak and precluded landward transport of suspended sediment from potential seaward sources. Though wind forcing also exported sediment at the Transquaking complex, strong tidal forcing and proximity to a turbidity maximum led to an import of sediment (0.031 kg/s or 0.70 kg/m2/yr). This resulted in a spatially averaged accretion of 3.9 mm/yr, equaling the regional relative sea level rise. Our results suggest that in areas where seaward sediment supply is dominant, seaward wetlands may be more capable of withstanding sea level rise over the short term than landward wetlands. We propose a conceptual model to determine a complex's tendency toward stability or instability based on sediment source, wetland channel location, and transport mechanisms. Wetlands with a reliable portfolio of sources and transport mechanisms appear better suited to offset natural and anthropogenic loss.

  15. Inferring tidal wetland stability from channel sediment fluxes: observations and a conceptual model

    Science.gov (United States)

    Ganju, Neil K.; Nidzieko, Nicholas J.; Kirwan, Matthew L.

    2013-01-01

    Anthropogenic and climatic forces have modified the geomorphology of tidal wetlands over a range of timescales. Changes in land use, sediment supply, river flow, storminess, and sea level alter the layout of tidal channels, intertidal flats, and marsh plains; these elements define wetland complexes. Diagnostically, measurements of net sediment fluxes through tidal channels are high-temporal resolution, spatially integrated quantities that indicate (1) whether a complex is stable over seasonal timescales and (2) what mechanisms are leading to that state. We estimated sediment fluxes through tidal channels draining wetland complexes on the Blackwater and Transquaking Rivers, Maryland, USA. While the Blackwater complex has experienced decades of degradation and been largely converted to open water, the Transquaking complex has persisted as an expansive, vegetated marsh. The measured net export at the Blackwater complex (1.0 kg/s or 0.56 kg/m2/yr over the landward marsh area) was caused by northwesterly winds, which exported water and sediment on the subtidal timescale; tidally forced net fluxes were weak and precluded landward transport of suspended sediment from potential seaward sources. Though wind forcing also exported sediment at the Transquaking complex, strong tidal forcing and proximity to a turbidity maximum led to an import of sediment (0.031 kg/s or 0.70 kg/m2/yr). This resulted in a spatially averaged accretion of 3.9 mm/yr, equaling the regional relative sea level rise. Our results suggest that in areas where seaward sediment supply is dominant, seaward wetlands may be more capable of withstanding sea level rise over the short term than landward wetlands. We propose a conceptual model to determine a complex's tendency toward stability or instability based on sediment source, wetland channel location, and transport mechanisms. Wetlands with a reliable portfolio of sources and transport mechanisms appear better suited to offset natural and

  16. Enhancing Georgetown’s Heritage Boutique Hotel Marketing Strategies: The Case of 1881 Chong Tian Cultural Hotel, Malaysia

    Directory of Open Access Journals (Sweden)

    Noor N Kader Ali

    2015-09-01

    Full Text Available Organizations has longed been searching for an effective problem identification tool. This study provides an improved method to root-cause analysis tool for practitioners, integrating mixed method research with problems identification technique. It also discovers the primary causes to  unfavorable performance for heritage boutique hoteliers. 1881 Chong Tian Cultural Hotel, one of the 18 heritage boutique hotels in Penang, reported a 23% financial loss in 2010, recovered in 2011, yield some profits in 2012 and 2013. However, growth in boutique hotel industry has been a challenge over the years. The sequential approach methodology, begins with sem-structured interviews, quantitative surveys on 100 general public and 56 hotel guests,  and analysis on unpublished company data, were summarized using a root-cause analysis tool called the Symptoms Versus Problems (SVP Framework that questioned on the occurance of the symptoms for the first three Tiers of the framework. The remaining symptoms and core problems are identified based on findings from all the three methods above plus field observations, concurrently. Two major symptoms are identified, specifically, unfavorable cultural service quality and ineffective marketing strategies. The unfavorable cultural service quality is due to ineffective cultural ambiance; unproductive display of heritage, cultural artifacts and infrastructure; as well as, unfavorable cultural related services. The ineffective marketing strategies are due to low technology adoption of websites and social media; and ineffective customer relationship management (CRM implementation. Thus, the recommended solutions bring to life the practices of Qing Dynasty cultural ambiance, ceremonies, historical shows and the royale reception. Information on artifacts and infrastructure is readily available. Website development and social media updates on latest Chong Tian Hotel activities are being developed. Embracing delegates using Qing

  17. PENGARUH BIRO PERJALANAN WISATA SEBAGAI SALURAN DISTRIBUSI TERHADAP TINGKAT HUNIAN KAMAR PADA HOTEL ALL SEASONS LEGIAN BALI

    Directory of Open Access Journals (Sweden)

    Ni Made Adi Yanti Putri

    2017-01-01

    Full Text Available The background of this study was based on of technology development that affect the online or offline room sales at All Seasons Legian Bali. Room sales are made through online travel agents is higher than the offline travel agents. It means the influence of offline travel agent is lower than the growth online travel agent. The purpose of this report is to determine the influence of travel agents as a distribution channel about rooms sales at All Seasons Legian Bali Hotel. The data were collected by observation, interviews, library research and documentations. Type of data were used in this research are qualitative and quantitative. The data sources were used are the primary and secondary data and the purposive sampling methods to determine the informant. The data were analyzed with the simple regression analysis techniques, simple correlation analysis, analysis of determination, t test with significant level of five percent. The data processing were using with SPSS (Statistical Package for Social Science 16.00 for windows. Based on the calculation, The lowest room sales is 247 in the period of May 2009, while the highest room sales is 2.239 in the period of January 2012, and obtained a correlation is 3.9%, which means the relationship between the travel agent and level of room sales at All Seasons Legian is low. The suggestion could be given that the hotel should strengthen in relationship with travel agents, so that could to provide great contribution as a distribution channel in room sales at All Seasons Legian Hotel.

  18. Family involvement and hotel online reputation

    Directory of Open Access Journals (Sweden)

    J. Diéguez-Soto

    2017-07-01

    Full Text Available Online reputation is nowadays particularly significant in the context of hotel firms due to the high sensitivity and enormous influence of electronic word-of-mouth activities of customers. Since there is still no clear set of online reputation-generating factors, the aim of this paper is to contribute to this knowledge considering the role of family governance as an antecedent of hotel online reputation. Specifically, our purpose is to explain whether the heterogeneity among family firms regarding their family influence on the business exerts a significant effect on online reputation of hotel firms, investigating how family ownership and family management dimensions interact in terms of influencing online reputation. Our findings, based on a sample of 157 Spanish family hotels, indicate a positive influence of family ownership on a hotel's online reputation, augmented by a positive moderating effect of the family management represented by the presence of a family CEO managing the hotel.

  19. The Modern Marketing Communications of Hotel Enterprises

    Directory of Open Access Journals (Sweden)

    Vlashchenko Nataliia M.

    2017-06-01

    Full Text Available The article is aimed at studying the features of marketing communications in the hotel industry and developing scientific-practical recommendations to activate their use at the level of domestic hotel enterprises. A classification of the communications of hotel enterprises, with defining the place for marketing therein, has been compiled. A complex of marketing communications of hotel enterprises has been developed, taking account of the current marketing instrumentarium. Objectives for the staff of hotel enterprises in terms of activities in the social networks have been formulated. Recommendations to activate the development of Internet marketing in the sphere of hospitality have been developed. It has been concluded that the special feature of promoting services of a hotel enterprise is the development of personalized relationships with customers.

  20. Challenges of Hotel Branding. An Overview of the Romanian Seaside Hotel Industry

    Directory of Open Access Journals (Sweden)

    Andreea-Daniela Moraru

    2016-01-01

    The paper is aimed at presenting several facets of branding in the hotel industry, and at brieflyasserting the current state and challenges faced by the Romanian Seaside hotel industry related tobranding.

  1. AKSESIBILITAS HOTEL HORISON BEKASI DENGAN MAL METROPOLITAN

    Directory of Open Access Journals (Sweden)

    Nadia Nursintia

    2016-03-01

    Full Text Available Abstract - Development of accommodation services is growing very fast, the construction of hotels ranging from low to star property confirms that the business is very profitable and promising. Growing hotel development as the presence and development of tourism in a region. Concept of mix used and are now growing in demand by developers. In addition to shorten the land, its facilities are increasingly in demand, because the concept of developing the land into two business buildings comprising the hotel and mall, can provide ease of access for service users to carry out all the activities that support their activities. Accessibility is a very important thing to be considered for the service users to choose the hotel accommodation that will be flown them. Distance, transportation, facilities, road conditions, and ease of location had been the benchmark and consideration to get a suitable hotel for their activities.   Keyword : Accessibility, Hotel   Abstrak - Perkembangan jasa akomodasi saat ini berkembang sangat cepat, dibangunnya hotel mulai dari hotel rendah hingga bintang menegaskan bahwa bisnis properti ini sangat menguntungkan dan menjanjikan. Pembangunan hotel berkembang seiring hadirnya dan berkembangnya pariwisata di suatu daerah. Konsep mix used pun kini semakin berkembang dan diminati oleh para pengembang. Selain karena mempersingkat lahan, fasilitas nya pun semakin diminati, karena konsep mengembangkan satu lahan menjadi dua bangunan usaha yang terdiri dari hotel dan mal, dapat memberikan kemudahan akses untuk para pengguna jasa untuk melakukan segala aktifitas yang mendukung kegiatannya. Aksesbilitas merupakan hal yang sangat penting yang menjadi pertimbangan bagi para pengguna jasa akomodasi untuk memilih hotel yang akan mereka singgahi. Jarak, transportasi, fasilitas, kondisi jalan, dan kemudahan lokasi lah yang menjadi tolak ukur dan pertimbangan untuk mendapatkan hotel yang cocok bagi kegiatan mereka.   Kata Kunci

  2. Implementatiton of TQM in Hotel Business

    OpenAIRE

    Zelená, Karolína

    2013-01-01

    This master thesis is focused on Total Quality Management implementation into Sovereign Hotel Prague. The aim of this thesis is to discover the quality level of this hotel and initiate such arrangments that would lead to longterm sustainability.Therefore there is a complete intern audit realized, that is conducted out of 25 quality checklists with all together 376 evaluation criteria. There are also used reviews from Tripadvisor and Booking.com for evaluation of the quality in hotel Sovereign...

  3. Business Modelling of a Dementia Friendly Hotel

    OpenAIRE

    Blanas, G.; Kilindri, S.; Chrysikou, E.

    2016-01-01

    The dementia challenge has been recognised as one of the future trends for the hotel business in the Dementia Project by Okada, Igarashi, Nomura & Tokuda (2013) who refer to the need for travel and stay in hotels as a significant factor for wellbeing. The paper describes the Business Model generation process of a hotel business that is offering short term hospitality to customers suffering from Dementia and to their caregivers. The standard canvas of Osterwalder & Pigneux (2009) is being adop...

  4. Service Quality in Hotel Industry - Customer Satisfaction

    OpenAIRE

    Fučíková, Martina

    2009-01-01

    The theoretical part of the master thesis focuses mainly on particular methods to help to identify customer satisfaction with regard to the specific processes in the hotel industry. The practical part determines the customer satisfaction in the hotel Jalta. A customer satisfaction survey based on a research of the web pages www.hrs.com, www.booking.com, www.tripadvisor and the evaluation of questionnaires provided by the hotel Jalta has been carried out. In addition a mystery shopping with an...

  5. Casablanca Hotel: Make yourself at home

    OpenAIRE

    Gretchen Cepeda

    2018-01-01

    Have a place to go home to each time you’re having an adventure at Subic Bay with your close friends or loved ones through Casablanca Hotel. The hotel is known in the area for providing great accommodation and excellent staff service to all of their guests. Experience utmost convenience at Casablanca Hotel and feast your eyes with its unique and elegant architectural design that can’t be found in other hotels nearby. From its standard room to condo supreme, every room was designed t...

  6. Corporate social responsibility in hotel industry

    Directory of Open Access Journals (Sweden)

    Maciej Abram

    2016-10-01

    Full Text Available The first objective of this article is to describe the fundamental aspects of the concept of Corporate Social Responsibility (CSR. The second goal is to present the activities, or the so-called good practices that hotels may take up and which are in tandem with the idea of CSR. The good practices will be described on the example of Polish hotel group and two hotels active on the Polish market, especially in Krakow. The article outlines possible benefits resulting from the implementation of CSR principles into the hotel strategy.

  7. Environmentally-friendly practices in hotels

    Directory of Open Access Journals (Sweden)

    Miriam Mbasera

    2016-06-01

    Research purpose: To determine the environmentally-friendly practices in hotels in Zimbabwe and South Africa and establish the contribution that hotels are making towards mitigation of the negative environmental effects. Motivation for the study: Currently, the world is facing environmental issues, which include global climate change, ozone depletion, pollution, high consumption of resources and increasing amounts of solid waste. Hotels, as part of the tourism industry, exert a significant impact on the environment. While the extent and range of the impact that hotels exert on the environment suggest an urgent need to address this problem, the question that arises is whether hoteliers appreciate the need for environmentally-friendly initiatives in their establishments. Research design, approach and method: A qualitative research was carried out in eight hotels that employ the strategy of the case study in the aforementioned countries. Main findings: Currently, no policies for green management exist, although some hotels do engage in some environmentally-friendly practices. Some hotel managers do not implement green management initiatives to mitigate the environmental problems emanating from their hotel operations. Practical and/or managerial implications: This indicates that a gap exists between managers’ awareness of appropriate environmentally-friendly practices for hotels, implying a need for training and increased awareness of green management. Contribution and/or value-add: The results could guide managers in the implementation of environmentally-friendly practices in an effort to mitigate environmental problems facing the present generation.

  8. MARKET ANALYSIS OF HOTEL SERVICES IN UKRAINE

    OpenAIRE

    Iryna Antonova

    2015-01-01

    The subject of this research is the market of hotel services in Ukraine in recent years, since the market for the hotel services in Ukraine emerged in the first half of the 2000s. Initially, the focus of both local and foreign investors was on the development of the hotel market in Kyiv. Gradually, with the development of hotel business in Ukraine, investors’ interest began to shift in the direction of populated cities, primarily large business centers of the country (with a population of abo...

  9. C-corporation Hotels vs. Hotel-REITs: A Theoretical and Practical Comparison

    Directory of Open Access Journals (Sweden)

    Tarik Dogru

    2017-02-01

    Full Text Available What are the main differences between C-corporation hotels, such as Marriott, Hilton, and Choice, and Hotel-REITs like Diamond Rock, Felcor, and Host? What are the potential growth opportunities in these hotel structures? The author answers these questions by comparing the two corporate structures.

  10. The adverse effects of bureaucracy for the hotel industry in China : the investment behaviors changed by different ownerships

    OpenAIRE

    Liao, Wang; Zeng, Le; Zhang, Luxin

    2013-01-01

    Purpose/aim The aim is to examine the distribution of hotel ownerships and star-rated levels in different regions. This thesis depends on the analysis of the examination to find out if the change of investment behaviors can decrease or avoid the adverse effects of bureaucracy in the Chinese hotel industry. Design/methodology/approach Data has been collected through the third-party electronic distribution channel. The analysis includes a description of the samples and statistical tests. Findin...

  11. Channelling phenomenon in the gamma irradiated Benzo-quinone and other compounds observed under the scanning electron microscope

    International Nuclear Information System (INIS)

    Suleiman, Y.M.

    1984-01-01

    Scanning Electron Microscope (S.E.M.), has been used to examine the gamma irradiated pure crystals of Benzo-quinone and other compounds in the polycrystaline form. After gamma irradiation, shallow lines (channels) were observed on the crystal's surfaces when the crystal layers arrangements are parallel to the photons beam direction. Holes were also observed when those layers of the crystals are in the nonparallel case. The phenomenon has been studied and analysed in connected with the H-atom bonds disruption, and H-atoms migration through the crystal's layers. (author)

  12. Supply Chain Management Performance in Tourism. Continental Hotels Chain Case

    Directory of Open Access Journals (Sweden)

    Gabriela Ţigu

    2013-02-01

    Full Text Available With its origins in logistics, Supply Chain Management (SCM concept is covering all managerial aspects of the flow of materials and information from source to customer, across the entire range of materials handling and movement functions, and throughout an organization and its supply channels. In tourism, these issues relate to the whole process of providing tourism services from sourcing of raw materials, products or different services to supply and distribution, and SCM performance can ultimately be measured by customer satisfaction. Thus, an important component of tourism SCM is the demand management. Therefore, this study aims to highlight the features of the concept of SCM and demand management in tourism, with an emphasis on a hotel chain in Romania, based on research and analysis of tourist traffic indicators as well as assessment of customers satisfaction. The sources of information are the internal company statistics, as well as various hotels booking websites that offer customers’ feedback. The results of the study provide a snapshot of how the hotel demand management can influence SCM performance in tourism.

  13. Observation of channeling for 6500 GeV/c protons in the crystal assisted collimation setup for LHC

    Directory of Open Access Journals (Sweden)

    W. Scandale

    2016-07-01

    Full Text Available Two high-accuracy goniometers equipped with two bent silicon crystals were installed in the betatron cleaning insertion of the CERN Large Hadron Collider (LHC during its long shutdown. First beam tests were recently performed at the LHC with 450 GeV/c and 6500 GeV/c stored proton beams to investigate the feasibility of beam halo collimation assisted by bent crystals. For the first time channeling of 6500 GeV/c protons was observed in a particle accelerator. A strong reduction of beam losses due to nuclear inelastic interactions in the aligned crystal in comparison with its amorphous orientation was detected. The loss reduction value was about 24. Thus, the results show that deflection of particles by a bent crystal due to channeling is effective for this record particle energy.

  14. Exposure level of ergonomic risk factors in hotel industries

    Science.gov (United States)

    Nasrull Abdol Rahman, Mohd; Syahir Muhamad Jaffar, Mohd; Fahrul Hassan, Mohd; Zamani Ngali, Mohd; Pauline, Ong

    2017-08-01

    Ergonomic Risk Factors (ERFs) which contribute to Musculoskeletal Disorders (MSDs) among room attendants were considered as a problem or trouble since these ERFs would affect their work performance for hotel industries. The purpose of this study was to examine the exposure level of ERFs among room attendants in hotel industries. 65 of respondents were obtained from selected hotels in Peninsular Malaysia. Data were collected by direct observation via Workplace Ergonomic Risk Assessment (WERA) and Quick Exposure Checklist (QEC). There were 36 males and 29 females room attendants involved throughout the research. Most of room attendants experienced high exposure level for back, leg, forceful and vibration based on the exposure level evaluation through WERA while QEC results showed that all room attendants were found to have moderate exposure level for risk factors including back for movement use, shoulders/arms, wrists/hands and neck. All the results obtained showed that the related ERFs for MSDs were associated and essential ergonomic interventions are needed in order to eliminate risk of exposures to MSDs among room attendants in hotel industries.

  15. Can Computational Sediment Transport Models Reproduce the Observed Variability of Channel Networks in Modern Deltas?

    Science.gov (United States)

    Nesvold, E.; Mukerji, T.

    2017-12-01

    River deltas display complex channel networks that can be characterized through the framework of graph theory, as shown by Tejedor et al. (2015). Deltaic patterns may also be useful in a Bayesian approach to uncertainty quantification of the subsurface, but this requires a prior distribution of the networks of ancient deltas. By considering subaerial deltas, one can at least obtain a snapshot in time of the channel network spectrum across deltas. In this study, the directed graph structure is semi-automatically extracted from satellite imagery using techniques from statistical processing and machine learning. Once the network is labeled with vertices and edges, spatial trends and width and sinuosity distributions can also be found easily. Since imagery is inherently 2D, computational sediment transport models can serve as a link between 2D network structure and 3D depositional elements; the numerous empirical rules and parameters built into such models makes it necessary to validate the output with field data. For this purpose we have used a set of 110 modern deltas, with average water discharge ranging from 10 - 200,000 m3/s, as a benchmark for natural variability. Both graph theoretic and more general distributions are established. A key question is whether it is possible to reproduce this deltaic network spectrum with computational models. Delft3D was used to solve the shallow water equations coupled with sediment transport. The experimental setup was relatively simple; incoming channelized flow onto a tilted plane, with varying wave and tidal energy, sediment types and grain size distributions, river discharge and a few other input parameters. Each realization was run until a delta had fully developed: between 50 and 500 years (with a morphology acceleration factor). It is shown that input parameters should not be sampled independently from the natural ranges, since this may result in deltaic output that falls well outside the natural spectrum. Since we are

  16. Strategic Management Practices within the Romanian Hotel Industry

    OpenAIRE

    Ovidiu-Niculae Bordean; Anca Borza

    2014-01-01

    The fierce competition among hotels had forced managers to reconsider the way in which they are doing business. The strategic planning is seen as one approach that could help hotel managers to bust their hotel performance and to obtain a competitive advantage against the other hotels. This paper addresses the issue of strategic management in the hotel industry through a survey designed to identify the strategic practices that hotels from the North-Western part of Romania are using. The resear...

  17. Quality of hotel services and the analyse of the chosen hotel

    OpenAIRE

    Holá, Lucie

    2011-01-01

    The diploma thesis deals with quality of services in hotel industry and with the quality analyse in a five-star hotel in Prague. This analyse should provide data for the management of the hotel and should formulate how to improve the quality of current services a thus the guest satisfaction. The theoretical part deals with quality of services as an important part of management of accommodation facilities and also with the specifics of the hotel industry. The five-star hotel Praha was analysed...

  18. Creating a Vision Channel for Observing Deep-Seated Anatomy in Medical Augmented Reality

    Science.gov (United States)

    Wimmer, Felix; Bichlmeier, Christoph; Heining, Sandro M.; Navab, Nassir

    The intent of medical Augmented Reality (AR) is to augment the surgeon's real view on the patient with the patient's interior anatomy resulting from a suitable visualization of medical imaging data. This paper presents a fast and user-defined clipping technique for medical AR allowing for cutting away any parts of the virtual anatomy and images of the real part of the AR scene hindering the surgeon's view onto the deepseated region of interest. Modeled on cut-away techniques from scientific illustrations and computer graphics, the method creates a fixed vision channel to the inside of the patient. It enables a clear view on the focussed virtual anatomy and moreover improves the perception of spatial depth.

  19. Observation and modeling of the storm-induced fluid mud dynamics in a muddy-estuarine navigational channel

    Science.gov (United States)

    Wan, Yuanyang; Roelvink, Dano; Li, Weihua; Qi, Dingman; Gu, Fengfeng

    2014-07-01

    Observations of storm-induced fluid mud dynamics have been conducted at the North Passage deepwater navigational channel (DNC) of the Yangtze Estuary in October to December 2010, during the occurrence of a cold-air front. The measurement data reveal that just after the critical wind wave event, a large amount of fine sediment was trapped in a state of fluid mud along the channel. The observed thickness of the fluid mud was up to about 1-5 m, which caused some significant economic and safety problems for shipping traffic in the Yangtze Delta area. The mechanisms and transport processes of the storm-induced fluid mud are analyzed and presented from the angles of both process-oriented and engineering-oriented methods. With the help of hydrodynamics and wave modeling, it could be inferred that the behavior of the storm-induced fluid mud event mainly depends on the overall hydrodynamic regimes and the exchanges of sediment, which is released by storm-wave agitation from adjacent tidal flats. These sediments are accumulated as fluid mud, and subsequently oscillate and persist at those locations with weaker longitudinal residuals in the river- and tide-dominated estuary. In addition, the downslope transport of fluid mud is also thought to have stimulated and worsened the fluid mud event observed in this study. Our modeling results and observations demonstrate that: (1) the transport of fluid mud is an advective phenomenon determining the central position of fluid mud layer along the channel, and it's also a tidal energy influenced phenomenon controlling the erosion and accumulation of fluid mud; and (2) both suspended particulate matter availability and local residual flow regime are of critical importance in determining the trapping probability of sediment and the occurrence of fluid mud.

  20. Calibration of the DSCOVR EPIC Visible and NIR Channels using MODIS Terra and Aqua Data and EPIC Lunar Observations

    Science.gov (United States)

    Geogdzhayev, Igor V.; Marshak, Alexander

    2018-01-01

    The unique position of the Deep Space Climate Observatory (DSCOVR) Earth Polychromatic Imaging Camera (EPIC) at the Lagrange 1 point makes an important addition to the data from currently operating low Earth orbit observing instruments. EPIC instrument does not have an onboard calibration facility. One approach to its calibration is to compare EPIC observations to the measurements from polar-orbiting radiometers. Moderate Resolution Imaging Spectroradiometer (MODIS) is a natural choice for such comparison due to its well-established calibration record and wide use in remote sensing. We use MODIS Aqua and Terra L1B 1km reflectances to infer calibration coefficients for four EPIC visible and NIR channels: 443, 551, 680 and 780 nm. MODIS and EPIC measurements made between June 2015 and 2016 are employed for comparison. We first identify favorable MODIS pixels with scattering angle matching temporarily collocated EPIC observations. Each EPIC pixel is then spatially collocated to a subset of the favorable MODIS pixels within 25 km radius. Standard deviation of the selected MODIS pixels as well as of the adjacent EPIC pixels is used to find the most homogeneous scenes. These scenes are then used to determine calibration coefficients using a linear regression between EPIC counts/sec and reflectances in the close MODIS spectral channels. We present thus inferred EPIC calibration coefficients and discuss sources of uncertainties. The lunar EPIC observations are used to calibrate EPIC O2 absorbing channels (688 and 764 nm), assuming that there is a small difference between moon reflectances separated by approx.10 nm in wavelength provided the calibration factors of the red (680 nm) and near-IR (780 nm) are known from comparison between EPIC and MODIS.

  1. Calibration of the DSCOVR EPIC visible and NIR channels using MODIS Terra and Aqua data and EPIC lunar observations

    Science.gov (United States)

    Geogdzhayev, Igor V.; Marshak, Alexander

    2018-01-01

    The unique position of the Deep Space Climate Observatory (DSCOVR) Earth Polychromatic Imaging Camera (EPIC) at the Lagrange 1 point makes an important addition to the data from currently operating low Earth orbit observing instruments. EPIC instrument does not have an onboard calibration facility. One approach to its calibration is to compare EPIC observations to the measurements from polar-orbiting radiometers. Moderate Resolution Imaging Spectroradiometer (MODIS) is a natural choice for such comparison due to its well-established calibration record and wide use in remote sensing. We use MODIS Aqua and Terra L1B 1 km reflectances to infer calibration coefficients for four EPIC visible and NIR channels: 443, 551, 680 and 780 nm. MODIS and EPIC measurements made between June 2015 and 2016 are employed for comparison. We first identify favorable MODIS pixels with scattering angle matching temporarily collocated EPIC observations. Each EPIC pixel is then spatially collocated to a subset of the favorable MODIS pixels within 25 km radius. Standard deviation of the selected MODIS pixels as well as of the adjacent EPIC pixels is used to find the most homogeneous scenes. These scenes are then used to determine calibration coefficients using a linear regression between EPIC counts s-1 and reflectances in the close MODIS spectral channels. We present thus inferred EPIC calibration coefficients and discuss sources of uncertainties. The lunar EPIC observations are used to calibrate EPIC O2 absorbing channels (688 and 764 nm), assuming that there is a small difference between moon reflectances separated by ˜ 10 nm in wavelength and provided the calibration factors of the red (680 nm) and NIR (780 nm) are known from comparison between EPIC and MODIS.

  2. Leadership Lessons Learned From Being A Guest When The Hotel Was Overbooked

    OpenAIRE

    Kennedy, Doug

    2017-01-01

    Earlier this month I observed a difficult situation playing out at hotel where I was a guest, and it provided an invaluable reminder of just how important effective leadership is when things go wrong in the hotel business. The story is that I was traveling back from a trip to the Middle East where I had taken my college age daughter to practice the Arabic she is learning at University. To split up 16 hours of flying time, I planned for us to stay overnight in Rome, Italy at a hotel I had ...

  3. Promotion of responsible drinking in hotels.

    Science.gov (United States)

    McLean, S; Wood, L J; Montgomery, I M; Davidson, J; Jones, M E

    1994-01-01

    This study reports on an intervention programme to promote responsible drinking in hotels. The licensees of eight hotels agreed to participate in a trial of measures designed to assist patrons to avoid drink-driving, and seven other hotels were used as controls. The interventions acceptable to licensees comprised commercial-quality promotional material with the theme "0.05 Know Your Limits", and a breath analysis machine and poster on its use. Patrons leaving the hotels on Thursday, Friday and Saturday nights were interviewed and breath-tested. Although the intervention material had been seen by one-third of patrons in the intervention hotels, there was no significant difference between them and control hotel patrons in either median BAC or the proportion who were going to drive with BAC over the legal limit. There was poor compliance by hotels with the intervention procedures, indicating that a major impediment to the implementation and evaluation of programmes to promote responsible drinking is a lack of motivation by many licensees, despite support by some licensees and the Australian Hotels Association.

  4. Study on Online Hotel Reservation Systems

    OpenAIRE

    Alleweldt, Frank; Tonner, Klaus; McDonald, Marc

    2009-01-01

    This study, conducted by Civic Consulting, looks at both pre-contractual and contractual matters concerning online hotel reservation systems, examines relevant Community rules, identifies gaps and, where needed, discusses possible policy options. Key conclusions The study shows that the impact of Community law on online hotel

  5. BUSINESS ETHICS STANDARDS AND HOTEL BUSINESS

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2014-04-01

    Full Text Available By implementing certain standards in business, especially the standards of business ethics, each entity in the hotel industry emphasize its specificity and recognition, while giving a guestconsumer security and a guarantee that they will get desired quality. In today's global world, business ethics has become an indispensable part of the hotel business practices and prerequisite for achieving business success. Business ethics receives strategic significance because it creates a system of governance based on ethical principles that enables the hotel to properly respond to the demands of all interest groups. Successful will be precisely those hotels that do not separate ethics from profitability, but those that successfully coordinate them in its business. Business ethics has a strong impact on hotel business, and a major role in its implementation has a hotel management. Every responsible hotel management should, in accordance with the business philosophy of hotel, devise various ethical practices and ethical codes of conduct prescribed by the employees who will be an important standard of a business object.

  6. Hotel Intercontinental, en Ginebra (Suiza

    Directory of Open Access Journals (Sweden)

    Honegger, Addor

    1965-12-01

    Full Text Available This is one of the largest hotels in Switzerland, having 400 bedrooms and a capacity for 800 guests, distributed in 15 storeys. There are also 3 restaurants, 3 bars, a dancing hall, a general hall, with installations for simultaneous translations, cinema shows, etc., with accommodation for 400 people, four lecture rooms, a number of luxurious shops, hairdressers and beauty salon, travelling agency, hot water pool, and other ameneties. Its main merit is the right choice of materials, and the simple, elegant style of its outer shape and interior decoration.Este hotel, que es uno de los mayores construidos en Suiza, cuenta, entre sus dependencias, con 400 habitaciones que pueden acoger a 800 huéspedes y distribuidas en 15 plantas; tres restaurantes; tres bares; un salón de baile; un salón para múltiples usos, equipado con instalaciones de traducción simultánea, de proyección, etc., y en el cual pueden ser servidos banquetes de 400 cubiertos; cuatro salas de conferencias; una serie de lujosas tiendas; peluquería y salón de belleza; agencias de viajes; piscina con agua caliente; etc. Su mayor atractivo reside en la acertada elección de los materiales empleados en su construcción, así como en la elegancia y sencillez de líneas exteriores y decoración interior.

  7. Hotel en Guadalupe, Antillas francesas

    Directory of Open Access Journals (Sweden)

    Bruyère, André

    1966-04-01

    Full Text Available This hotel complex includes a central building and two wings. The former is occupied with the main hall, reception zone, management offices, various shops, bars, games section, open air reception space, resting rooms, dancing hall, services and secondary rooms. The east wing contains the dining room, two drawing rooms, a hall for meetings and banquets, kitchen, dining room for the staff, washing facilities and similar. The west wing has 54 bedrooms and 3 reception rooms. The most outstanding features of this project are the use of concrete slabs for the roof, and the strongly articulate planform, which fits beautifully with the exuberant natural environment.El conjunto hotelero construido consta: de un cuerpo central y dos alas laterales. El primero alberga: la entrada del hotel; zona de recepción; despachos de la administración y dirección; varias tiendas; bares; áreas para juegos; salones al aire libre; salones de descanso; pista de baile; servicios; etc. El ala E. aloja: el comedor; dos salones; la sala para congresos, banquetes u otros usos, etc.; cocinas; comedor de los empleados; lavandería; etc. El ala O. consta de 84 dormitorios y 3 salones. Destacan como características más notables del edificio, el empleo de movidas láminas de hormigón como cubiertas y su planta ágil y viva, que tan bien encaja en el marco exuberante que la rodea.

  8. On the lifetime and extent of an auroral westward flow channel (AWFC observed during a magnetospheric substorm

    Directory of Open Access Journals (Sweden)

    M. L. Parkinson

    Full Text Available A -190-nT negative bay in the geomagnetic X component measured at Macquarie Island ( -65° L showed that an ionospheric substorm occurred during 09:58 to 11:10 UT on 27 February 2000. Signatures of an auroral westward flow channel (AWFC were observed nearly simultaneously in the backscatter power, LOS Doppler velocity, and Doppler spectral width measured using the Tasman International Geospace Environment Radar (TIGER, a Southern Hemisphere HF SuperDARN radar. Many of the characteristics of the AWFC were similar to those occurring during a polarisation jet (PJ, or subauroral ion drift (SAID event, and suggest that it may have been a pre-cursor to a fully developed, intense westward flow channel satisfying all of the criteria defining a PJ/SAID. A beam-swinging analysis showed that the westward drifts (poleward electric field associated with the flow channel were very structured in time and space, but the smoothed velocities grew to ~ 800 ms-1 (47 mVm-1 during the 22-min substorm onset interval 09:56 to 10:18 UT. Maximum west-ward drifts of >1.3 km s-1 (>77 mVm-1 occurred during a ~ 5-min velocity spike, peaking at 10:40 UT during the expansion phase. The drifts decayed rapidly to ~ 300 ms-1 (18 mVm-1 during the 6-min recovery phase interval, 11:04 to 11:10 UT. Overall, the AWFC had a lifetime of 74 min, and was located near -65° L in the evening sector west of the Harang discontinuity. The large westward drifts were confined to a geographic zonal channel of longitudinal ex-tent >20° (>1.3 h magnetic local time, and latitudinal width ~2° L. Using a half-width of ~ 100 km in latitude, the peak electric potential was >7.7 kV. However, a transient velocity of >3.1 km s-1 with potential >18.4 kV was observed further poleward at the end of the recovery phase. Auroral oval boundaries determined

  9. Aplikasi Sistem Informasi Hotel Berbasis Android

    Directory of Open Access Journals (Sweden)

    Putu Arismawan Jaya Kusuma

    2015-04-01

    Full Text Available Hotel merupakan fasilitas yang sudah menjadi kebutuhan yang sangat penting bagi masyarakat meliputi kebutuhan traveling antar kota dalam urusan bisnis maupun wisata. Teknologi informasi dalam pengolahan informasi sangatlah diperlukan dalam pengolahan data instansi hotel agar data dapat dikelola dengan baik sehingga membantu pengelola dalam melakukan pengambilan keputusan. Kecepatan dan efisiensi suatu sistem dalam pengolahan data manajerial hotel kini menjadi suatu hal mutlak yang diperlukan dalam kompetisi di dunia bisnis perhotelan. Sistem informasi berbasis Android merupakan solusi tepat untuk mengatasi permasalahan kebutuhan pengolahan data manajerial hotel yang bersifat dinamis dan dapat diakses secara mobile. Perangkat mobile yang terintegrasi dengan web merupakan salah satu pilihan yang tepat untuk mengolah sistem informasi perhotelan, dalam pelaksanaan administrator sistem informasi dapat mengelola data dari server database. Seorang user dapat memperoleh informasi dengan membuat permintaan dari aplikasi yang telah terpasang sebelumnya pada smartphone android, ke database. Segala proses pertukaran data disimpan pada server web. Kata kunci : Teknologi, Sistem Informasi, Hotel, Front Office

  10. Hotel Housekeeping Work Influences on Hypertension Management

    Science.gov (United States)

    Sanon, Marie-Anne

    2013-01-01

    Background Characteristics of hotel housekeeping work increase the risk for hypertension development. Little is known about the influences of such work on hypertension management. Methods For this qualitative study, 27 Haitian immigrant hotel housekeepers from Miami-Dade County, FL were interviewed. Interview transcripts were analyzed with the assistance of the Atlas. ti software for code and theme identification. Results Influences of hotel housekeeping work on hypertension management arose both at the individual and system levels. Factors at the individual level included co-worker dynamics and maintenance of transmigrant life. Factors at the system level included supervisory support, workload, work pace, and work hiring practices. No positive influences were reported for workload and hiring practices. Conclusions Workplace interventions may be beneficial for effective hypertension management among hotel housekeepers. These work influences must be considered when determining effective methods for hypertension management among hotel housekeepers. PMID:23775918

  11. Hotel housekeeping work influences on hypertension management.

    Science.gov (United States)

    Sanon, Marie-Anne

    2013-12-01

    Characteristics of hotel housekeeping work increase the risk for hypertension development. Little is known about the influences of such work on hypertension management. For this qualitative study, 27 Haitian immigrant hotel housekeepers from Miami-Dade County, FL were interviewed. Interview transcripts were analyzed with the assistance of the Atlas.ti software for code and theme identification. Influences of hotel housekeeping work on hypertension management arose both at the individual and system levels. Factors at the individual level included co-worker dynamics and maintenance of transmigrant life. Factors at the system level included supervisory support, workload, work pace, and work hiring practices. No positive influences were reported for workload and hiring practices. Workplace interventions may be beneficial for effective hypertension management among hotel housekeepers. These work influences must be considered when determining effective methods for hypertension management among hotel housekeepers. © 2013 Wiley Periodicals, Inc.

  12. Integration of art and culture to develop the hotel business in North-eastern Thailand

    Directory of Open Access Journals (Sweden)

    Supaporn Sereerat

    2015-08-01

    Full Text Available This qualitative investigation had three research aims: 1 To study the history and background of the hotel industry in Isan; 2 To study the current situation and problems with using art in order to develop the tourism industry in Thailand; 3 To study the integration of art and culture to develop the hotel business in North-eastern Thailand. Nine hotels were selected from four provinces in North-eastern Thailand as the research population and the research sample was composed of 86 individuals. Tools used for data collection were survey, observation, interview, focus group discussion and workshop. Results show that hoteliers in North-eastern Thailand developed their businesses as a reaction to the economic crisis and failing trade. To attract more tourists to the region, hotel managers integrated traditional Thai art to their businesses, especially local Isan art. This investigation of nine hotels in Isan identified nine areas in which art has been integrated into hotel businesses. These are paintings, sculptures, architecture, literature, music and dance , the four Buddhist necessities of life (food, accommodation, clothing and medicine, beliefs, customs and ceremonies. By integrating elements of each of these categories into their hotels, business owners and managers have been able to generate extra trade.

  13. Integration of art and culture to develop the hotel business in North-eastern Thailand

    Directory of Open Access Journals (Sweden)

    Supaporn Sereerat

    2015-08-01

    Full Text Available This qualitative investigation had three research aims: 1 To study the history and background of the hotel industry in Isan; 2 To study the current situation and problems with using art in order to develop the tourism industry in Thailand; 3 To study the integration of art and culture to develop the hotel business in North-eastern Thailand. Nine hotels were selected from four provinces in North-eastern Thailand as the research population and the research sample was composed of 86 individuals. Tools used for data collection were survey, observation, interview, focus group discussion and workshop. Results show that hoteliers in North-eastern Thailand developed their businesses as a reaction to the economic crisis and failing trade. To attract more tourists to the region, hotel managers integrated traditional Thai art to their businesses, especially local Isan art. This investigation of nine hotels in Isan identified nine areas in which art has been integrated into hotel businesses. These are paintings, sculptures, architecture, literature, music and dance , the four Buddhist necessities of life (food, accommodation, clothing and medicine, beliefs, customs and ceremonies. By integrating elements of each of these categories into their hotels, business owners and managers have been able to generate extra trade

  14. Energy efficiency of hotel minibars; Energieeffiziente Hotel-Minibar

    Energy Technology Data Exchange (ETDEWEB)

    Nipkow, J.; Busch, E. [Schweizerische Agentur fuer Energieeffizienz S.A.F.E., Zuerich (Switzerland); Herzog, L.; Paris, A. [Alteno AG, Basel (Switzerland); Perincioli, L. [Perincioli Lorenz, Goldiwil (Switzerland)

    2004-07-01

    Minibars are common in hotel rooms to provide cold drinks of the four-star or higher standard, sometimes also for the three-star houses these appliances are located inside the guest room and should not disturb the guests, they have to be noiseless. For that reason, up to now the vast majority is equipped with absorption refrigeration technology. That's why the daily electricity consumption is very rarely below 0.7 kWh/d, and was a few years ago rarely below 1.5 kWh/d. Energy efficiency potentials are therefore substantial: According to surveys and estimates 50'000 to 60'000 minibars are being operated in Switzerland, resulting in an electricity consumption of about 24 GWh/a and electricity cost of about 4.8 million CHF/a. Additional electricity consumption for air conditioning due to the minibar waste heat is not yet included in these figures. From a technical point of view this service might be performed at 1/4 of the actual electricity consumption, using the most efficient small household refrigerators. As a short-time alternative, minibars with Peltier technology are being offered, saving 30% electricity compared to the most efficient absorption models, and 70% compared to older models. Additional development steps seem to be necessary to optimize compressor technology minibars, as the efficiency of the actually sold models on the market seems hardly more efficient than absorption models. Other alternatives of the service 'cool drinks available at every time' could not be established in hotels so far, for different reasons. The improvement of minibar efficiency in short and longer term should be pursued by subsequent projects. (author)

  15. 2 Hoteles en Almería - Gran Hotel Almería –Alcazaba Gran Hotel

    Directory of Open Access Journals (Sweden)

    Cassinello, F.

    1970-05-01

    Full Text Available This article describes the above two hotels, one of which is a town hotel, namely the «Gran Hotel Almería », and the other a touristic hotel situated near the beach and close to sporting facilities. Both hotels are of 1. A classification, and have been carefully designed; they have basic characteristics that are common to both, but have many secondary features that are specific of each, depending on their emplacement and use.En este artículo se describen dos instalaciones hoteleras: una, de carácter urbano, «Gran Hotel Almería»; otra, eminentemente deportiva y de playa, «Alcazaba Gran Hotel». Ambos edificios son de categoría cuatro estrellas y se han estudiado cuidadosamente, plasmando características básicas y fundamentales comunes, pero con detalles distintivos que las diferencian, en función de su emplazamiento y utilización.

  16. Description of the food safety system in hotels and how it compares with HACCP standards.

    Science.gov (United States)

    Fletcher, Stephanie M; Maharaj, Satnarine R; James, Kenneth

    2009-01-01

    Tourism is an important earner of foreign exchange in Jamaica; hence, the protection of the visitors' health is very important. A study of travelers to Jamaica in 1996 to 1997 found that travelers' diarrhea (TD) affected almost 25% of visitors. The Ministry of Health (Jamaica) initiated a program for the prevention and control of TD aimed at reducing attack rates from 25.0% to 12.0% over a 5-year period through environmental health and food safety standards of hotels. This article examines the food safety systems in Jamaican hotels located in a popular resort area to find out how comparable they are with the Hazard Analysis Critical Control Point (HACCP) strategy. A cross-sectional study was done of hotels in St. Mary and St. Ann. Quantitative data were obtained from food and beverage/sanitation staff and qualitative data through in-depth interviews with hotel managers. Observation of the food safety operations was also done. The majority (75%) of larger hotels used a combination of HACCP and Ministry of Health food safety strategies (p = 0.02) and offered all-inclusive services (r =-0.705, p = 0.001). Larger hotels were more likely to have a better quality team approach, HACCP plan, and monitoring of critical control points (CCPs) and more likely to receive higher scores (p hotel staff were knowledgeable of HACCP. Significantly smaller hotels (87.5%) received less than 70% in overall score (r = 0.75, p = 0.01). Identification of CCPs and monitoring of CCPs explained 96.6% of the change in the overall HACCP scores (p = 0.001). Hotel managers felt that some hotels' systems were comparable with HACCP and that larger properties were ready for mandatory implementation. Conclusions. While some components of the HACCP system were observed in larger hotels, there were serious shortcomings in its comparison. Mandatory implementation of HACCP would require that sector-specific policies be developed for smaller hotels and implemented on a phased basis.

  17. Observation of multi-channel non-local transport in J-TEXT plasmas

    Science.gov (United States)

    Shi, Yuejiang; Chen, Zhongyong; Yang, Zhoujun; Shi, Peng; Zhao, Kaijun; Diamond, Patrick H.; Kwon, JaeMin; Yan, Wei; Zhou, Hao; Pan, Xiaoming; Cheng, Zhifeng; Chen, Zhiping; Yang, SeongMoo; Zhang, Chi; Li, Da; Dong, Yunbo; Wang, Lu; Ding, YongHua; Liang, Yunfeng; Hahn, SangHee; Jhang, HoGun; Na, Yong-Su

    2018-04-01

    In cold pulse experiments in J-TEXT, not only are rapid electron temperature increases in the core observed, but also steep rises in the inner density are found. Moreover, some evidence of acceleration of the core toroidal rotation is also observed during the non-local transport process of electron temperature. These new findings of cold pulse experiments in J-TEXT suggest that turbulence spreading is a possible mechanism for the non-local transport dynamics.

  18. Pengukuran Kepuasan Pelanggan Hotel Xyz Menggunakan Metode Servqual dan Importance Performance Analysis (IPA)

    OpenAIRE

    PURNANINGSIH, PUTRI RAGIL

    2017-01-01

    Hotel XYZ explain that reporting customer complaints related to facilities such as facilities and services that are less good. Based on observations of a complaint with every departemen then, to the holding of the study to measure how much the level of interest and satisfaction level of service to customer satisfaction at the Hotel XYZ. The purpose of this research is knowing the level of satisfaction and a customer, determine what attribute the service that needs to be prioritized, the analy...

  19. Application of Gap Model in the Researches of Hotel Services Quality

    Directory of Open Access Journals (Sweden)

    Ivana Blešić

    2011-01-01

    Full Text Available This work presents the research results of the hotel services quality by applying Gap model and SERVQUAL questionnaire. The research was conducted in five health spa centers in the West Morava river valley region during August and September 2008. The reach is aimed at testing of Gap model, i.e. identification of exceptions when the hotel services quality in the observed sample is concerned.

  20. New management practice in the hotel business – The case of the hotel Excelsior

    Directory of Open Access Journals (Sweden)

    Ivona Vrdoljak

    2004-01-01

    Full Text Available The paper analyses the new management practice in the hotel industry. Over recent years, the environment for hotel management in Croatia has changed radically. Difficult business conditions require the transformation of management in the hotel industry. From the old-style business model, in which hotel managers were focused inwards on the hotel and its operation, a new paradigm encompassing a more externally oriented focus is now required. The current transformation of socially-owned hotels into capital-based and market-oriented business enterprises will accelerate the general process of privatisation and promote incentive management strategies. The article gives the research results of the new management practice in the case of the hotel "Excelsior" in Dubrovnik. It is one of the most successful hotels on the Croatian coast, which practises modern management. The research referred to management level, sex, age and educational structure of managers, their continuing education, knowledge, skills and characteristics of management, main functions of management, delegation of authorities and responsibilities, management system, decision-making, styles of leading and governing of managers by their time. The received results have been compared with the earlier management approach of the above-mentioned hotel. The objective of the paper is to point out the importance of the new management practice and its contribution to the successful hotel business.

  1. SAFETY DAN SANITASI DI AREA KITCHEN AMAROOSSA HOTEL BANDUNG

    Directory of Open Access Journals (Sweden)

    Chandra Rizki Yano Putra

    2016-05-01

    Full Text Available Abstrac - In the tourism industry sectors of the hospitality industry is engaged in services, very influential on the development of tourism. Hotels are required to provide satisfaction to both guests of the facilities provided to meet the needs of guests. The hotel must be able to create a comfortable atmosphere for guests, one way to improve safety and sanitation in all department. This observation examines the main problems, namely: "How is safety and sanitation in the kitchen area, what is the procedure to clean kitchen areas, wash your food how procedures and equipment in the kitchen, and whatever obstacles that occur during operations in the kitchen". The method used in this thesis is "Descriptive Method". Data collection techniques used by direct observation to the object of research, conduct interviews with employees Amaroossa Hotel Bandung kitchen, equipped with library research to obtain theoretical data as a basis for discussion. The results of this observation that the state of safety and sanitation of kitchen area has not met the requirements of safety and sanitation. Cleaning the kitchen area has been going well, but spacious kitchen is limited. Washing equipment and food ingredients not meet safety and sanitation that is using the sink in the same place for washing. Operational constraints in a narrow kitchen space and limited washing tubs and equipment. . Keyword: Safety, Health, Kitchen   Abstrak - Dalam industri kepariwisataan, perhotelan merupakan sektor industri yang bergerak dalam bidang jasa dan sangat berpengaruh terhadap perkembangan kepariwisataan. Hotel dituntut dapat memberikan kepuasan kepada tamu baik dari fasilitas yang disediakan dalam memenuhi kebutuhan tamu. Pihak hotel harus mampu menciptakan suasana yang nyaman untuk tamu, salah satu caranya meningkatkan safety dan sanitasi pada semua department. Penelitian ini mengkaji permasalahan pokok yaitu: “Bagaimana safety dan sanitasi di area kitchen, bagaimana

  2. Loyalty Card Promotional Activity in Budget Hotel

    OpenAIRE

    Teng, Fei

    2010-01-01

    Loyalty card is one of the most commonly used promotional activities in business. Thus far, there are some research has been done on luxury hotel, but very few researches are on budget hotel. So, the purpose of the thesis is finding out the Swedish customers’ attitude and behavior towards budget hotel’s loyalty card; getting to know what factors influence Swedish customers’ response towards the loyalty card and budget hotels. In the thesis, the main research problem is “How do Swedish custome...

  3. Human Resource Evaluation in Hotel Units

    Directory of Open Access Journals (Sweden)

    George Aspridis

    2012-03-01

    Full Text Available This paper aims at presenting and analysing the performance appraisalsystems and the human potential development in hotelunits. It aims at integrating and updating many aspects of performanceappraisal while concentrating on the hotel units systemto prove the importance of human resource evaluation in hotelunits and the procedure that is to be followed by the enterprisefor further development of hotel employees. HR evaluation analysisis presented through relevant theoretical background on theevaluation method and the presentation of the practical problematicalissues in order to create an image for a whole evaluationsystem of HR in Greek hotel enterprises.

  4. GEOGRAPHY MATTERS IN ONLINE HOTEL REVIEWS

    Directory of Open Access Journals (Sweden)

    M. Wang

    2016-06-01

    Full Text Available In resonance with the popularity of user-generated contents (UGC and the volunteered geographic information (VGI, this study crowdsourced 77,098 hotel reviews of 220 hotels provided by U.S. reviewers in the city of San Francisco, 2002 to 2015. In this exploratory analysis, we have revealed that there is spatial dependence of customer satisfaction at different locations (of hotels, which violates the assumption that ordinary least-square (OLS is the best linear unbiased estimator (BLUE; therefore, spatial model might be required for analysing any antecedents and consequences of such phenomena. These results have implications in marketing and management strategies.

  5. Corporate social responsibility in hotel industry

    OpenAIRE

    Maciej Abram; Jadwiga Jarzabek

    2016-01-01

    The first objective of this article is to describe the fundamental aspects of the concept of Corporate Social Responsibility (CSR). The second goal is to present the activities, or the so-called good practices that hotels may take up and which are in tandem with the idea of CSR. The good practices will be described on the example of Polish hotel group and two hotels active on the Polish market, especially in Krakow. The article outlines possible benefits resulting from the implementation of C...

  6. Geography Matters in Online Hotel Reviews

    Science.gov (United States)

    Wang, Mingshu; Zhou, Xiaolu

    2016-06-01

    In resonance with the popularity of user-generated contents (UGC) and the volunteered geographic information (VGI), this study crowdsourced 77,098 hotel reviews of 220 hotels provided by U.S. reviewers in the city of San Francisco, 2002 to 2015. In this exploratory analysis, we have revealed that there is spatial dependence of customer satisfaction at different locations (of hotels), which violates the assumption that ordinary least-square (OLS) is the best linear unbiased estimator (BLUE); therefore, spatial model might be required for analysing any antecedents and consequences of such phenomena. These results have implications in marketing and management strategies.

  7. Tinjauan Loyalitas Tamu Di Hotel Pangeran Pekanbaru

    OpenAIRE

    Oktariani, Elvi; Achnes, Syofia

    2016-01-01

    Loyalty is an important thing in any industry, including in the hotel industry. There are some definition of customer loyalty, which can be concluded as “the behavior and attitude that is shown by a customer in type of repurchasings and commitments in al long term at a certain company or product”. Hotel Pangeran Pekanbaru is challenged to retain their customer to always be chosen at anytime they stay in Pekanbaru. The loyalty aspect of Hotel Pangeran Pekanbaru's customer is described by this ...

  8. Brand performance of Chinese domestic vs. international hotels ...

    African Journals Online (AJOL)

    The significant differences in financial performance between internationally branded hotels and domestically branded hotels in China inspired this study. As part of the research, we surveyed hotel operators and guests on their perception of brand performance of the hotel they managed and stayed at, respectively. Results ...

  9. Employees' perspectives of service quality in hotels | Al-Ababneh ...

    African Journals Online (AJOL)

    ... four- and five-star hotels in Jordan were analysed with the SPSS software based on descriptive statistics. The study's findings indicated that service quality of five-star hotels in Jordan was higher than that of four-star hotels. Keywords: service quality, SERVQUAL, work environment, competitive advantage, hotel industry ...

  10. ANALISIS KONTRIBUSI PAJAK HOTEL TERHADAP PENDAPATAN ASLI DAERAH KABUPATEN NUNUKAN

    OpenAIRE

    -, MULIATI

    2014-01-01

    2014 Analisis Kontribusi Pajak Hotel terhadap Pendapatan Asli Daerah Kabupaten Nunukan Analysis of The Contributions Tax on Hotel Againts Regional Renenue Nunukan District Muliati Haerial M. Christian Mangiwa Penelitian ini bertujuan untuk mengetahui seberapa besar kontribusi pajak hotel terhadap pendapatan asli daerah, mengetahui sistem pengawasan, dan potensi yang ada untuk meningkatkan pajak hotel, mengetahui sistem dan prosedur...

  11. Laguerre-Gauss basis functions in observer models

    Science.gov (United States)

    Burgess, Arthur E.

    2003-05-01

    Observer models based on linear classifiers with basis functions (channels) are useful for evaluation of detection performance with medical images. They allow spatial domain calculations with a covariance matrix of tractable size. The term "channelized Fisher-Hotelling observer" will be used here. It is also called the "channelized Hotelling observer" model. There are an infinite number of basis function (channel ) sets that could be employed. Examples of channel sets that have been used include: difference of Gaussian (DOG) filters, difference of Mesa (DOM) filters and Laguerre-Gauss (LG) basis functions. Another option, sums of LG functions (LGS), will also be presented here. This set has the advantage of having no DC response. The effect of the number of images used to estimate model observer performance will be described, for both filtered 1/f3 noise and GE digital mammogram backgrounds. Finite sample image sets introduce both bias and variance to the estimate. The results presented here agree with previous work on linear classifiers. The LGS basis set gives a small but statistically significant reduction in bias. However, this may not be of much practical benefit. Finally, the effect of varying the number of basis functions included in the set will be addressed. It was found that four LG bases or three LGS bases are adequate.

  12. Optimasi Sistem Pencahayaan Buatan pada Budget Hotel di Surabaya

    OpenAIRE

    Soegandhi, Steffi Julia

    2015-01-01

    Budget hotel is a kind of hotel favored by people as place to stay temporarily with affordable cost. The low cost at budget hotel causes the lack of attention on the lighting system, especially the main product of a hotel, that is the bedroom. This research aims to analyze and to provide solution to an optimum lighting design on budget hotel in Surabaya, that is Hotel 88 and Hotel Bekizaar. Optimization is done by using the software DIALux 4.10. Analysis result shows that all lighting conditi...

  13. The many perspectives on the concept of boutique hotels

    Directory of Open Access Journals (Sweden)

    Ricardo Barbosa Angeli

    2012-12-01

    Full Text Available The hospitality industry needs from time to time to renovate its installations. There is no better moment for a marketing repositioning. This paper presents an exploratory study on how the boutique hotel concept is understood by researchers from different countries. Due to independent hotels agility in implementing innovations, it was considered the possibility of part of this segment adopting the boutique model to improve competitiveness against hotel chains. It was found that there is no single understanding of boutique hotel meaning. Nevertheless, small and fancy hotels with unique design and customer service are usually considered boutique hotels. Unique experience is also mentioned as an ingredient to a boutique hotel.

  14. Business Guests Satisfaction in the Hotel Industry: A Case Study of North American Hotel Chains

    OpenAIRE

    Milan Bradić; Ljiljana Kosar; Bojana Kalenjuk

    2013-01-01

    This paper considers the problem of satisfaction of business guests with hotel brands in North America. In analysis we used the guests responses (scores) given for 12 different elements of hotel product. In order to arrive at more accurate results, monitored hotel chains are grouped into price tiers. The aim of this paper is to indicate what facilities and services the North American business guests appreciate most. Industry trends and results may be beneficial to all hoteliers, especially in...

  15. Operational Risk Management in Hotel Establishments: A Study on Four and Five Star Hotels in Ankara

    OpenAIRE

    Pelit, Elbeyi

    2011-01-01

    The purpose of this study is to determine the applications of hotel establishments in the scope of operational risk. In this context, a survey was applied to the managers of four and five star hotel establishments in Ankara/Turkey. According to the factor analysis done after the literature search and questionnaire, four risks types (staff, technological, organizational and legal risks) have been found in the scope of operational risk, and their applications towards these risk types in hotel e...

  16. THE ROLE OF MARKETING IN HOTEL INDUSTRY : Six successful hotel units in Abuja and Jakobstad

    OpenAIRE

    Talabi, Juwon

    2015-01-01

    The hotel business is arguably the most lucrative business within the hospitality industry. This is proven by the astronomical growth rate of the industry. However, in the recent years, the industry has witnessed a high level of competitions which makes hotel owners and managers search for new ways of ensuring success in their business voyages by applying different strategies to yield high occupancy rate of their hotel rooms and concomitantly provides them with good returns on their investmen...

  17. DAMPAK PERKEMBANGAN CITY HOTEL TERHADAP USAHA HOTEL MELATI DI KOTA DENPASAR

    OpenAIRE

    Ketut Ngurah Trisni Sakawati

    2015-01-01

    The tourism sector of Bali has developed rapidly in the last tenyears, especially when it is seen from the trend of the numbers ofdomestic and foreign tourist arrivals. This trend is accompaniedwith the increasing number of accommodation facilities. Denpasaris a region which shows the rapid growth of accommodationfacilities, such as the presence of a number of hotels in the city areawhich is often referred to as a city hotel. This study examines thefactors that cause the growth of city hotels...

  18. Diversity and Utilization of Bamboo Plants in The Area of Hotel in Kedewatan Village, Ubud, Bali

    Science.gov (United States)

    Utami, N. W. F.; Pradnyawathi, N. L. M.

    2017-10-01

    Bamboo or tiying (Balinese language) is a widely used non-timber plant in Indonesia especially in Bali. The presence of bamboo appertains to its ethno-botanical function of bamboo especially for rituals. However, there are other utilization of bamboo which is naturally grown or intentionally planted. Kedewatan as a famous place in northern Ubud, Bali have many lavish hotels with its natural environment and appealing place. The aims of this study is to invent bamboo species diversity and bamboo utilization on private areas of hotel in Kedewatan. Methods used in this study was field survey with observation and interview technic. Observation was implemented by purposive sampling methods by selecting hotel which adjacent to Ayung and Wos rivers. Interview was conducted with some key persons in charge on managing hotel garden. In addition, bamboo species identification was established through literature study. The results show that there are eleven bamboo species found on the survey area with most commonly employed species in the area were tiying tali (Gigantochloa apus (J.A. & J.H. Schultes) Kurz.) and tiying gading (Phyllostachys sulphurea (Carr.) A. e.t. C. Riv.) which were belong to exotic species. The areas which bamboo cultivated were welcome area as a hedgerow and near hotel lobby, between, outside and inside villa buildings, and naturally grown in the riverbanks with a good landscaping arrangement. Bamboo plantations were utilized to adorn and support the quality of the hotel building as well as to conserve soil and water along Ayung and Wos river canyons. The other utilization of bamboo was to facilitate ritual activity in Kedewatan village. They are allowed to ask for limited amount of bamboo culms with condition not to damage the physical appearance and function that desired by the hotel manager or hotel owner.

  19. Semantic Fields to Improve Business: the hotels case

    Directory of Open Access Journals (Sweden)

    Joan-Francesc Fondevila-Gascón

    2016-12-01

    Full Text Available The decision-making from a tourist depends on the social media experience. For tourists, the importance of qualitative sources (for example, comments in forums of websites, blogs and social networks: Internet technologies is increasing for tourist enterprises. A representative percentage of tourists choose destinations thanks to the opinions of other users. In this article, we use the methodology of sentiment analysis and opinion mining to capture keywords and linking messages with a singular semantic field to find the principal concepts of online comments collected in Booking and TripAdvisor opinion platforms for tourists staying in hotels. We conclude that hotels find in the semantic fields a tool for observing internal strengths and weaknesses and external opportunities and threats.

  20. Fulfillment of the brazilian environmental law by hotel organizations.

    Directory of Open Access Journals (Sweden)

    Fernando Amorim da Silva

    2009-05-01

    Full Text Available Tourism has been indicated as alternative of economic growth without environmental degradation. However, there are evidences that tourism - considered a “clean” alternative of economic growth - can cause pollution. In this context, this article had the objective to analyze actions to fulfill environmental law in four hotel organizations. Methodology came from a multiple case study, carried through in four hotel organizations located in the Brazilian state of Santa Catarina. Data had been collected by non-participant observation, and by structuralized interview. The results indicated that those organizations fulfilled the law disposals applicable to them. It is concluded that the adequacy to the environmental law must be kept, to prevent the imposition of legal sanctions.

  1. A Company Profile for Ibis Surabaya City Center Hotel

    OpenAIRE

    Hennessy, Grace; Gunawan, Samuel

    2015-01-01

    Company profile is a description of the company history, resources, structure, performance, and reputation. Therefore, company profile is very important for the hotel and it also plays an important role for business communication because it provides the useful information of the hotel that can help the employees to get the product knowledge about the hotel. Also, it will help the customers when they want to stay in the hotel. As we know, ibis Surabaya City Center Hotel did not have the writte...

  2. Legal liability and claims for the hotel industry

    OpenAIRE

    Dimcho Todorov

    2017-01-01

    The paper presents a review of various aspects of legal liability and claims to hotel management arising in the hotel industry in the context of the legal framework and possible legal consequences for hotels and other types of commercial accommodation establishments. The main reasons for accidents' occurrence in the hotel industry are chronologically traced. Possible claims to the hotel management are also presented in detail. The problem with workplace discrimination, which is considered as ...

  3. ECO-MARKETING TRENDS OF HOTEL INDUSTRY DEVELOPMENT IN UKRAINE

    Directory of Open Access Journals (Sweden)

    Olha DANILOVA

    2017-06-01

    Full Text Available Eco-marketing trends of hotel industry development are examined. Major factors that effected on the appearance of eco-hotels are disclosed, as well as eco-hotel environmental and economic benefits are discussed. Classification of both eco-hotels and organizations involved in eco-certification is suggested. Problems and prospects of eco-hotel development in Ukraine are analyzed.

  4. SYSTEM DYNAMIC MODEL OF MARKETING IN HOTEL COMPANY

    OpenAIRE

    Milić Beran, Ivona; Briš Alić, Martina; Antunica, Nikica

    2017-01-01

    The subject of this paper is qualitative as well as quantitative system dynamics modeling of the marketing department in a hotel company. It is known that there is an increasing number of tourists in Croatia and also that in some regions hotel capacities are insufficient so hotel management has a major challenge to make decisions about increasing hotel capacities. The dynamic model, in this study, is oriented towards building new hotel capacities according to the increased demand. The paper ...

  5. Hotel Section Management by Using Balanced Scorecard

    Directory of Open Access Journals (Sweden)

    Anna Lysy

    2009-04-01

    Full Text Available The paper presents some problems in using Balanced Scorecard (BSC in a hotel section. Fundamental element, which marks out BSC conception, is consolidation around vision and strategy appointed by the hotel management. Well compiled strategy should join all the targets and indexes, which compose four perspectives in BSC. Hotel section is the main gaining centre in the hotel, because the service quality is the main target of management strategy. BSC is a tool, which should not only measure effectiveness, but also implement changes, as soon as possible, so that the effects and expected results will be quick achieved. Most of the companies, which have used this conception, have treated it as a basic management system that joins strategy and operational activity. Therefore it is necessary to improve, modernize and create new sub perspectives in compiled BSC.

  6. Hotel and Motel Fire Safety Project - USFA

    Data.gov (United States)

    Department of Homeland Security — Provides a listing of properties compliant with the requirements of the Hotel and Motel Fire Safety Act of 1990. Users may search for compliant properties and submit...

  7. Hotels and Motels - Volusia County Lodging (Points)

    Data.gov (United States)

    NSGIC Local Govt | GIS Inventory — Abstract: This file shows the physical location of known Hotel, Motel, and Bed and Breakfast establishments in Volusia County. This file will be checked at least...

  8. Rosebud Casino and Hotel NPDES Proposed Permit

    Science.gov (United States)

    Indian Country, Minor Permit, proposed permit SD-0034584, Rosebud Casino and Hotel, South Dakota, is authorized to discharge from its wastewater treatment facility in Todd County, South Dakota to an unnamed drainageway(s) tributary to Rock Creek.

  9. PENGATURAN CITY HOTEL BERKARAKTER CHAIN HOTEL SEBAGAI SALAH SATU BENTUK USAHA JASA PARIWISATA DI INDONESIA (STUDI KASUS DI BALI

    Directory of Open Access Journals (Sweden)

    Made Suksma Prijandhini Devi Salain

    2015-12-01

    Full Text Available Bali is one of the favorite tourism destinations in the world give benefits as well as loss for Indonesia and Bali particularly. As a tourism place, a lot of Hotels are established in Bali, especially the chain hotels, such as Aston, Ibis, Harris, Fave or Horrison Hotel. Existence of the chain hotels is causing unfair competition with the local hotels. They have different standards in competitive prices. Especially in Bali, there is no regulation that regulates the chain hotels. According to those conditions, it really need to conduct a normative research of the chain hotels regulations within international, national and  local Balinese instruments.

  10. PENGGUNAAN SITUS WEB HOTEL DAN “ONLINE TRAVEL AGENCY” SEBAGAI MEDIA PROMOSI DAN PENJUALAN BAGI HOTEL MELATI DI UBUD

    OpenAIRE

    Pande Putu Indrayana Tirtayasa; Syamsul Alam Paturusi

    2016-01-01

    The growth of the number of hotel rooms in Ubud has caused increasing business competition among the so called non-star melati hotel.Non-star melati hotel is a category of hotel which is not qualified to be awarded as a star hotel by Indonesian Ministry of Tourism.In response to the competition, the hotels embrace internet as a sales and promotion media by developing hotel websites.Individual tourism trend ignites the emergence of online travel agency websites (OTA) which...

  11. COMPUTERIZATION OF RECEPTION DESK BUSINESS IN HOTEL

    OpenAIRE

    Galičić, Vlado; Ivanović, Slobodan

    2006-01-01

    Today in hotels reception desk business is executed with help of computer technology, through specially made application programs. Modern technology recently changed a lot way of reception desk business even if it still stayed the same. Different form of computer technology facilitated receptionists’ job specially internal communication connection which connects all hotel departments. In that way there are collected all necessary data only in one place. This brought faster way of working and ...

  12. Hotel Performance and Agglomeration of Tourist Districts

    OpenAIRE

    Marco-Lajara, Bartolomé; Claver Cortés, Enrique; Úbeda García, Mercedes; Zaragoza Sáez, Patrocinio del Carmen

    2014-01-01

    This paper measures the impact on profitability of the geographical area where the vacation hotels of the Spanish Mediterranean are situated. It places a special emphasis on analysing the tourist districts existing in this coastal Spanish area and the extent to which the degree of business agglomeration at each destination affects hotel profit. Due to the characteristics of the service sector, and after a revision of the agglomeration literature, a ‘U’-shaped relationship is hypothesized betw...

  13. ORGANIZATIONAL BEHAVIOR IN THE MACEDONIAN HOTEL BUSINESS

    OpenAIRE

    Zendeli, Mislim; Tulov, Blagica Rizoska

    2012-01-01

    This paper, beside its extensive coverage of the theory of organizational behavior, focuses on conducting an empirical research to determine the differences in perceptions of the employees employed in the hotel industry in Macedonia. By using a sample of 96 individuals aged from 20 to 65 years (56% employees, 44% managers and 35% females and 65% males), gender and work position have been confirmed as relevant variables that contribute to the organizational behavior in the hotel business in Ma...

  14. ORGANIZATIONAL BEHAVIOR IN A MACEDONIAN HOTEL BUSINESS

    OpenAIRE

    Zendeli, Mislim; Tulov, Blagica Rizoska

    2012-01-01

    This paper, beside its extensive coverage of the theory of organizational behavior, focuses on conducting an empirical research to determine the differences in perceptions of the employees employed in the hotel industry in Macedonia. By using a sample of 96 individuals aged from 20 to 65 years (56% employees, 44% managers and 35% females and 65% males), gender and work position have been confirmed as relevant variables that contribute to the organizational behavior in the hotel business in Ma...

  15. Environmental sustainability in North European hotel business

    OpenAIRE

    Niskanen, Ville

    2011-01-01

    Environmental issues are becoming increasingly important in modern day society, and environmental sustainability is one issue to be considered in hotel business. Global temperatures have been increasing during the recent years and the emissions of carbon dioxide have a big role in the issue. Hotels can affect the situation for their part by trying to run their businesses in an environmentally sustainable fashion. Concentrating on environmental issues can also result in financial savings in th...

  16. Radon in the Hotels in Montenegro

    International Nuclear Information System (INIS)

    Vukotic, P.; Antovic, N.; Dapcevic, S.; Uvarov, V.V.; Mrdak, R.

    1997-01-01

    Indoor radon concentrations in the 16 hotels in Montenegro, well known by tourists, were measured in winter period by an integral method, with etch-track detectors. Radon concentrations obtained at the 30 measuring sites are in a range (22 - 90) Bq/m 3 , with an arithmetic mean of 43 Bq/m 3 . This means that the radon levels in the all surveyed hotels in Montenegro are much bellow the most stringent reference level internationally recommended. (author)

  17. Advertising of boutique hotel on the Internet

    OpenAIRE

    Antropov, Artem

    2014-01-01

    The research was conducted for Lossiranta Lodge, the Finnish boutique hotel located in Savonlinna, which is interested in expansion of the current promotion system via advertising on the Internet. The idea of the present thesis is promotion of the boutique hotel Lossiranta Lodge via various modern methods and ways on the Internet by dint of advertising. In the framework of this work was identified the main features of advertising on Internet in order to implement the outcome of my diplo...

  18. Approaches to quality management in hotel industry

    OpenAIRE

    Kateřina Ryglová; Ida Vajčnerová; Jakub Šácha

    2013-01-01

    The aim of the paper is to present possibilities and specifics of quality management in hotel services with the focus on the Servqual model. Servqual works on the definition of five dimensions of service quality: tangibles, reliability, responsiveness, assurance and empathy. Demonstrating the practical application of Servqual in selected hotels in the Czech Republic is also a part of the paper. Input data have been gained by force of a primary field-research with the help of a quantitative re...

  19. Analisa Investasi Hotel Axana (Ex Ambacang Padang

    Directory of Open Access Journals (Sweden)

    Gusriani Gusriani

    2013-03-01

    Full Text Available Gempa bumi pada tahun 2009 mengakibatkan bangunan-bangunan di Padang banyak yang runtuh, salah satunya adalah Hotel Ambacang. Pemilik  membangun kembali Hotel  Ambacang dengan desain struktur  tahan gempa dan ini  membutuhkan biaya yang jauh lebih besar dari bangunan semula. Hotel Axana adalah hotel berbintang empat dengan jumlah lantai empat lantai, lantai satu terdiri dari kafe, lobby, gudang, coffe, dan ballroom, sedangkan untuk lantai dua terdiri dari 39 unit kamar, lantai tiga terdiri dari 37 unit kamar, lantai empat terdiri dari 38 unit kamar,  gym dan kolam renang. Penelitian ini bertujuan melakukan analisa kelayakan dengan meninjau aspek finansial. Analisa finansial ini dilakukan dengan menganalisa variabel investasi, kemudian menghitung pengeluaran dan  penerimaan  yang selanjutnya dapat dibuat cashflow selama masa investasi, kemudian dilakukan analisa sensitivitas terhadap variabel tingkatan jumlah pengunjung, tarif sewa kamar, dan suku bunga bank. Dari hasil analisa data diketahui bahwa Investasi total Hotel Axana Sebesar Rp 130.293.467.888,00 dengan NPV selama masa investasi  sebesar   Rp 1.712.634.662,00, sedangkan analisa Profitability Index (PI Hotel Axana ini = 1,3%, positif berarti hotel ini profit dan dikatakan layak dari segi finansial. Hasil analisa sensitivitas antara variabel okupansi, tarif sewa kamar, dan suku bunga terhadap NPV diketahui bahwa Hotel  Axana Padang layak jika  tingkat hunian lebih dari 40%, penurunan tarif sewa kamar tidak lebih dari 5% dari taraf saat ini,  suku bunga tidak lebih lebih dari 12,6 %.

  20. TOTAL QUALITY MANAGEMENT AND CONTEMPORARY HOTEL INDUSTRY

    OpenAIRE

    Ivica Batinić

    2013-01-01

    Strong competition in the market has caused the development of a new management approach known as Total Quality Management (TQM). Due to importance that quality plays in achieving competitive advantage, the hotel industry started to apply TQM. During the introduction of these systems, hotel companies may use different approaches to suit their own buseiness requirements. In doing so, 'TQM standards' can be used, or various international standards and models of business ...

  1. BUSINESS ETHICS STANDARDS AND HOTEL BUSINESS

    OpenAIRE

    Ivica Batinić

    2014-01-01

    By implementing certain standards in business, especially the standards of business ethics, each entity in the hotel industry emphasize its specificity and recognition, while giving a guestconsumer security and a guarantee that they will get desired quality. In today's global world, business ethics has become an indispensable part of the hotel business practices and prerequisite for achieving business success. Business ethics receives strategic significance because ...

  2. MMS observation of energy conversion and collisionless plasma dissipation channels in the turbulent magnetosheath

    Science.gov (United States)

    Parashar, T.; Yang, Y.; Chasapis, A.; Matthaeus, W. H.

    2017-12-01

    High resolution Magnetospheric Multiscale (MMS) plasma and magnetic field data obtained in the inhomogeneous turbulent magnetosheath directly reveals the exchanges of energy between electromagnetic, flow and random kinetic energy. The parameters that quantify these exchanges are based on standard manipulations of the collisionless Vlasov model of plasma dynamics [1], without appeal to viscous or other closures. No analysis of heat transport or heat conduction is carried out. Several intervals of burst mode data in the magnetosheath are considered. Time series of the work done by the electromagnetic field, and the pressure-stress interaction enable description of the pathways to dissipation in this low collisionality plasma. Using these examples we demonstrate that the pressure-stress interaction provides important information not readily revealed in other diagnostics concerning the physical processes that are observed. This method does not require any specific mechanism for its application such as reconnection or a selected mode, although with increased experience it will be useful in distinguishing among proposed possibilities. [1] Y. Yang et al, Phys. Plasmas 24, 072306 (2017); doi: 10.1063/1.4990421.

  3. The Risk for Lung Cancer Incidence with Calcium Channel Blockers: A Systematic Review and Meta-Analysis of Observational Studies.

    Science.gov (United States)

    Rotshild, Victoria; Azoulay, Laurent; Zarifeh, Majd; Masarwa, Reem; Hirsh-Raccah, Bruria; Perlman, Amichai; Muszkat, Mordechai; Matok, Ilan

    2018-02-26

    There are conflicting findings regarding the association between the use of calcium channel blockers (CCBs) and the risk of lung cancer. Considering the public health importance of lung cancer prevention, and emerging evidence of a significant biologic role of calcium channel regulation in the development of lung cancer, we conducted a meta-analysis to assess the risk of lung cancer in CCB users compared with non-CCB users. We conducted a comprehensive systematic search of leading medical databases for observational studies published up to December 2017 that examined CCB use and the risk of lung cancer. We used random-effects models to pool results. The impact of duration of CCB use on the estimated effect size was explored using random effects meta-regression. Ten studies (six cohort and four case-control studies) that evaluated the overall cancer risk among 38,758 CCB users were included in the analysis. Overall risk ratio (RR) for CCB use and lung cancer was 1.15 (95% confidence interval [CI] 1.01-1.32). Subgroup analysis by duration of CCB use suggested that the observed increase in lung cancer risk was driven by the results of five studies with prolonged (≥ 4 years) exposure (RR 1.18; 95% CI 1.08-1.30). Our analysis suggests exposure to CCBs is associated with an increased risk of lung cancer. Considering their widespread use, and the paucity of data on the long-term effects of chronic exposure to CCBs, these results are reason for concern and warrant further investigation. The protocol for this study was registered at the PROSPERO registry of systematic reviews (registry number: CRD42017056362).

  4. Layanan Berbasis Lokasi Hotel Menggunakan Realitas Tertambah

    Directory of Open Access Journals (Sweden)

    Nur Imansyah

    2017-11-01

    Full Text Available Getting information in real time at specific times and locations is especially needed when users have high mobility. But often users are not familiar with the area, so difficulty in finding locations and information. The development of technology for location based services and augmented reality makes it easy to get information from available resources in locations using mobile devices equipped with GPS devices. The research aims to combine hotel location based services and augmented reality in android-based mobile device by manipulating virtual objects into real objects through the camera as input and mobile phone display as output.The integration of hotel location based services and augmented reality is useful for hotel users to be able to search hotel information by directing the camera mobile device in the direction of specific targets to be retrieved information. The output of the system is provided in real time on the mobile device display for the user. Output information provided in the direction of location of the hotel object and information about the object of the hotel.

  5. HOTEL HIJAU SEBAGAI ALTERNATIF PENGURANGAN DAMPAK LINGKUNGAN

    Directory of Open Access Journals (Sweden)

    Nanny Roedji Roedji

    2016-11-01

    Full Text Available Nowadays, eviromental management has gotten a fully attention. Then, hospitality industry in East Java Province has committed to the Eco Friendly Enviroment needs a deep investigation in order to analyze a practical managment of hotel product which uses an eviromental friendly method in improving efficiency of energy, water, air quality, and solid waste management and liquid waste management system. This research used a descriptive qualitatif method which chracterized causuality and using a survey method. Data were collected by using an istitutional-perceptional approach and were analyzed by using enviromental performance scale from 1 to 5 point toward Green Hotel practice. The conclusion from the investigation result are; 45% hotel understand the concept and green product implementation. 50% hotel reuse the water to pour the garden. 40% about operating procedure such as towel reuse and bed sheet. 90% of the hotel already use VRV air-conditioner which can adjust the temperature suitable� with the number of the people in the room and its automatically turn off when there are no people in the room. 45% shows that hotel provide dispenser to combine shampoo and conditioner (hair moisturizer in one product so it will decrease the plastic waste.

  6. MANAJEMEN RISIKO PADA PEMBANGUNAN PENGEMBANGAN HOTEL YANG SEDANG BEROPERASI ( STUDI KASUS PADA PEMBANGUNAN EXTENSION VILLA HOTEL ALILA UBUD )

    OpenAIRE

    I Ketut Yasa Dharmika; GAP. Candra Dharmayanti; IBN. Purbawijaya

    2015-01-01

    Construction of the hotel development is carried out without cessation of the hotel operations have a bigger challenge because of many things such as: accesses to the hotel, material loading area, noise, safety of guests and hotel staff, working time, demonstrations, etc should be well managed in order to minimize the impacts to hotel operation. Risk is the chance of occurrence of adverse events, which is caused by the uncertainty. The research aims to identify, analyze and how the risks can ...

  7. Evidence of the Solar EUV Hot Channel as a Magnetic Flux Rope from Remote-sensing and in situ Observations

    Science.gov (United States)

    Song, H.

    2015-12-01

    Hot channels (HCs), high-temperature erupting structures in the lower corona of the Sun, have been proposed as a proxy of magnetic flux ropes (MFRs) since their initial discovery. However, it is difficult to provide definitive proof given the fact that there is no direct measurement of the magnetic field in the corona. An alternative method is to use the magnetic field measurement in the solar wind from in situ instruments. On 2012 July 12, an HC was observed prior to and during a coronal mass ejection (CME) by the Atmospheric Imaging Assembly high-temperature images. The HC is invisible in the EUVI low-temperature images, which only show the cooler leading front (LF). However, both the LF and an ejecta can be observed in the coronagraphic images. These are consistent with the high temperature and high density of the HC and support that the ejecta is the erupted HC. Meanwhile, the associated CME shock was identified ahead of the ejecta and the sheath through the COR2 images, and the corresponding ICME was detected by the Advanced Composition Explorer, showing the shock, sheath, and magnetic cloud (MC) sequentially, which agrees with the coronagraphic observations. Further, the MC average Fe charge state is elevated, containing a relatively low-ionization-state center and a high-ionization-state shell, consistent with the preexisting HC observation and its growth through magnetic reconnection. All of these observations support that the MC detected near the Earth is the counterpart of the erupted HC in the corona for this event. The study provides strong observational evidence of the HC as an MFR.

  8. EVIDENCE OF THE SOLAR EUV HOT CHANNEL AS A MAGNETIC FLUX ROPE FROM REMOTE-SENSING AND IN SITU OBSERVATIONS

    Energy Technology Data Exchange (ETDEWEB)

    SONG, H. Q.; CHEN, Y.; Wang, B. [Shandong Provincial Key Laboratory of Optical Astronomy and Solar-Terrestrial Environment, and Institute of Space Sciences, Shandong University, Weihai, Shandong 264209 (China); ZHANG, J. [School of Physics, Astronomy and Computational Sciences, George Mason University, Fairfax, VA 22030 (United States); CHENG, X. [School of Astronomy and Space Science, Nanjing University, Nanjing, Jiangsu 210093 (China); HU, Q.; LI, G. [Department of Space Science and CSPAR, University of Alabama in Huntsville, Huntsville, AL 35899 (United States); WANG, Y. M., E-mail: hqsong@sdu.edu.cn [Key Laboratory of Geospace Environment, University of Science and Technology of China, Chinese Academy of Sciences (CAS), Hefei, Anhui 230026 (China)

    2015-07-20

    Hot channels (HCs), high-temperature erupting structures in the lower corona of the Sun, have been proposed as a proxy of magnetic flux ropes (MFRs) since their initial discovery. However, it is difficult to provide definitive proof given the fact that there is no direct measurement of the magnetic field in the corona. An alternative method is to use the magnetic field measurement in the solar wind from in situ instruments. On 2012 July 12, an HC was observed prior to and during a coronal mass ejection (CME) by the Atmospheric Imaging Assembly high-temperature images. The HC is invisible in the EUVI low-temperature images, which only show the cooler leading front (LF). However, both the LF and an ejecta can be observed in the coronagraphic images. These are consistent with the high temperature and high density of the HC and support that the ejecta is the erupted HC. Meanwhile, the associated CME shock was identified ahead of the ejecta and the sheath through the COR2 images, and the corresponding ICME was detected by the Advanced Composition Explorer, showing the shock, sheath, and magnetic cloud (MC) sequentially, which agrees with the coronagraphic observations. Further, the MC average Fe charge state is elevated, containing a relatively low-ionization-state center and a high-ionization-state shell, consistent with the preexisting HC observation and its growth through magnetic reconnection. All of these observations support that the MC detected near the Earth is the counterpart of the erupted HC in the corona for this event. The study provides strong observational evidence of the HC as an MFR.

  9. The Integral Index as a Means for Determining Financial Stability of a Small Hotel

    Directory of Open Access Journals (Sweden)

    Ivchenko Liubov A.

    2017-06-01

    Full Text Available The aim of the article is to develop and substantiate a methodology for evaluating the integral index of financial stability of hotels. By analyzing scientific works of foreign and Ukrainian scientists, there studied different methods for evaluating the financial stability of enterprises that take into account factors affecting their economic activities. The advantages of using the integrated approach to evaluating and forecasting the financial condition of small hotels are identified. In the work there offered a method for evaluating the integral index of financial stability of a hotel based on the principles of qualimetry and simple regression analysis. The tree of properties of the integral index includes all coefficients that affect financial stability and are calculated from the financial statements of a hotel, as well as the probability of bankruptcy calculated by four models. It is justified that the combination of the qualimetric and regression analysis allows not only to obtain integral characteristics of the financial stability index of a hotel, but also to make quantitative evaluation of the average speed and direction of its dynamics. Given a sufficient number of statistical observations, the results obtained can be used to determine the interval for evaluating types of financial stability of a hotel and forecasting its integral index.

  10. Implementation and Benefits of CRM in Hotel Industry : A comparative study ofClarion Collection hotel and Scandic hotel in Västerås

    OpenAIRE

    Mu, Bin; Xiao, Meng; Gebray, Yonas

    2015-01-01

    This thesis is to identify the main factors that influence CRM implementation in Scandic hotel and Clarion hotel. Moreover, benefits of both hotels that can be reaped from using CRM. The result shows that CRM plays an important role in creating a long term successful to the hotels. But this can be achieved through considering major factors that influencing CRM implementation. CRM benefits also realized in both operational and strategic.

  11. The formation and maintenance of single-thread tie channels entering floodplain lakes: observations from three diverse river systems

    Energy Technology Data Exchange (ETDEWEB)

    Rowland, Joel C [Los Alamos National Laboratory; Dietrich, William E [UC BERKELEY; Day, Geoff [NEWCREST MINING; Parker, Gary [UNIV OF ILLINOIS

    2009-01-01

    Tie channels connect rivers to floodplain lakes on many lowland rivers and thereby play a central role in floodplain sedimentology and ecology, yet they are generally unrecognized and little studied. here we report the results of field studies focused on tie channel origin and morphodynamics in three contrasting systems: the Middle Fly River, Papua New Guinea, the Lower Mississippi River, and Birch Creek in Alaska. Across these river systems, tie channels vary by an order of magnitude in size but exhibit the same characteristic morphology and appear to develop and evolve by a similar set of processes. In all three systems, the channels are characterized by a narrow, leveed single-thread morphology with maximum width approximately one tenth the width of the mainstem river. The channels typically have a V shaped cross-section, unlike most fluvial channels. These channels develop as lakes become isolated from the river by sedimentation. Narrowing of the connection between river and lake causes a sediment-laden jet to develop. Levees develop along the margins of the jet leading to channel emergence and eventual levee aggradation to the height of the mainstem levees. Bi-directional flow in these channels is common. Outflows from the lake scour sediment and prevent channel blockage. We propose that channel geometry and size are then controlled by a dynamic balance between channel narrowing by suspended sediment deposition and incision and widening by mass failure of banks during outflows. Tie channels are laterally stable and may convey flow for hundreds to a few thousand of years.

  12. Hydrographic properties in the São Sebastião Channel: daily variations observed in March 1980

    Directory of Open Access Journals (Sweden)

    Belmiro Mendes de Castro

    1998-01-01

    Full Text Available A four-day quasi-synoptic survey of hydrographic properties sampled from March 4 to March 7, 1980 was used for a physical description of the daily variations in the thermohaline and mass structures in the São Sebastião Channel. Temperature and salinity were sampled down the water column during events of non-tidal along channel current reversals. The observed temperature decrease and density increase in the southern channel bottom layer were mainly due to cold water transported northward by a subsurface current. The northward bottom current opposed the southward main flow in the upper layer. The low temperature and salinity of the water advected northward by the bottom current indicated influences of the South Atlantic Central Water (SACW, inducing a near bottom thermocline-like structure. By the end of the sampling period, the vertical temperature gradient intensified near the bottom and the salinity distribution reached almost uniform conditions.Uma amostragem quase sinótica realizada durante quatro dias, no período de 4 a 7 de março de 1980, foi usada para uma descrição de variações das estruturas termohalina e de massa no Canal de São Sebastião. A temperatura e a salinidade foram amostradas na coluna de água durante a reversão do sentido da componente longitudinal da corrente. O decréscimo da temperatura e o aumento da densidade, na entrada sul do canal, foram ocasionados por advecção de águas próximas ao fundo, com sentido oposto ao do . movimento para o sul na camada de superfície. As águas de baixa temperatura, advectadas para o norte, indicam influências da Água Central do Atlântico Sul (ACAS, gerando um gradiente vertical de temperatura nas proximidades do fundo semelhante a uma termoclina. No fim do período do experimento o gradiente vertical de temperatura foi intensificado nas proximidades do fundo e a estrutura halina atingiu condi��ões com f estratificação vertical.

  13. PERAN SERVICESCAPE DALAM MENINGKATKAN HOTEL IMAGE DAN REVISITING INTENTION PADA HOTEL BINTANG 5

    Directory of Open Access Journals (Sweden)

    Fadia Ayunisa

    2018-01-01

    Full Text Available The purpose of the research is to analyze the influences of social servicescape and physical servicescape on hotel image and revisiting intention in five star hotels. The design of this study is a hypothesis testing. The respondents were selected using purposive sampling method in which the questionnaires are used to collect data from 200 respondents who have visited some five star hotels in DKI Jakarta at least 1 time in a year. The proposed model was tested by using Structural Equation Model (SEM. The results of this research showed that there is a significant and positive influence of social servicescape and physical servicescape on hotel image; a significant and positive influence of hotel image, social servicescape and physical servicescape on revisiting intention. This study only used some five star hotels in DKI Jakarta and 200 respondents that limit the generalizability of the results. Future researchers should accomodate larger number of respondents and used some other Five Star Hotels in other cities. The findings of this research can help hotel managers to implement better strategies in order to increase the level of customers’ revisiting intention.

  14. Overview the Seven Stars Rating in Hotel Industry

    Directory of Open Access Journals (Sweden)

    Agung Gita Subakti

    2012-11-01

    Full Text Available Picking the right hotel can be tricky especially in today’s world of multiple rating systems. A luxury hotel rating once topped out at five stars but in the war to snag vacationers certain hotels that sing tunes of opulence and luxurious pleasure have started to accumulate seven stars. Star rating systems vary from continentto continent, country to country, and in a country. Hotel ratings have become a subjective assessment of amenities depending on the hotel and location. But the big question that is how they rate a seven stars Hotel. What makes it different from five stars Hotel or any fine establishment alike. In this case, the author is over viewing some of the Hotels in the world that are known for its seven stars reputation and taking a closer look on how they get their reputation for being the most luxurious Hotels in the world.

  15. USING THE ECO CONCEPT FOR SMART HOTEL PROMOTION CASE STUDY: HOTEL VEGA

    Directory of Open Access Journals (Sweden)

    NEACŞU NICOLETA ANDREEA

    2017-11-01

    Full Text Available In order to be competitive on the tourism market, hotels adopt different strategies. An intelligent and relatively new strategy that is adopted in the hotel market in Romania is the use of the ECO concept, the goal being to achieve sustainable development and sustainable tourism, involving a series of socio-economic benefits. One of the first accommodation units in Romania to use this strategy is Vega Hotel in Mamaia, a 5* hotel, which was awarded the Eco-Hotel Management System certification by Tuv-Rheinland Romania in the summer of 2009. This paper, through a market research, analyzes the views and attitudes of tourists on the use of the ECO concept in the hospitality industry.

  16. SISTEM INFORMASI ADMINISTRASI KEPEGAWAIAN HOTEL

    Directory of Open Access Journals (Sweden)

    Oka Sudana

    2010-12-01

    Full Text Available The usage of computer based information management system on companies are very helpful on company'sgrowth, information management system process the data and make it into in formations that we're needed by thecompany for making decisions. One of the information management systems that often used is Human ResourceAdministration Information System. The development of a company makes a company have to own a humanresource function that capable to handle certain processes related to the company's personals. One of the examples isHuman Resource Administration Information System on Hotel Besakih Sanur, The Human Resource AdministrationInformation System has several processes, and these processes are still being done manually so they haven't beenable to give an effective an efficient result. This fact is the cause for building a human resource administrationinformation system that used information technology, so that it will be capable of managing the human resourcefunctions.System that is being build is applied by making the web based Human Resource Administration InformationSystem application using AJAX, this application also being completed by automatic absence application by usingfingerprint technology. The analysis that was being done is the analysis on user grouping, the usage of AJAX ondata processing, user interface, reporting, and the usage of fingerprint.Testing of the application is being done byinputting some data with a certain amount so that it would be known that the system can still work fine with a bigamount of data. But to avoid a big data growth especially on absence data, the system will move the data to a newtable each year. Usage of fingerprint in course of absence facilitate in inclusion of absence data.

  17. Marketing mix of a three-star hotel in Prague

    OpenAIRE

    Pořtová, Lucie

    2011-01-01

    The diploma thesis deals with the marketing mix of a three-star hotel in Prague. Its goal is to analyse marketing tools and to suggest possible measures to improve the current hotel situation. A sub-goal is to discover guest satisfaction with quality of hotel services, criteria for choosing this hotel and a way of booking hotel rooms. Results should serve to improve the quality of hotel services and to better meet guest needs. The contribution of this work can be seen in the practise of the s...

  18. Hotel innovation and its effect on business performance

    DEFF Research Database (Denmark)

    Mattsson, Jan; Orfila-Sintes, Francina

    2014-01-01

    This paper explores the dynamics of hotel innovation and its impact on hotel performance with a representative sample of the whole hotel sector operating in the Balearic Islands, Spain. The managers of sampled hotels (N = 331) answered questions about innovations over a 6-year period. On the basis...... of an earlier developed model of innovation types, we investigate the effect on performance of different types of innovation. We find that two combinations of innovation types impact hotel performance in a positive way, namely the combinations termed, Full and Service&Back-Office innovation. We therefore...... suggest that these combinations are used to create synergies for hotel performance....

  19. Hotel Stouffer's Atlanta Inn. - Georgia (EE. UU.

    Directory of Open Access Journals (Sweden)

    Heery, -

    1976-04-01

    Full Text Available On a large 4-storey base structure rises a long, rather narrow 27-story tower. The 37,000 m2 of the hotel are distributed in the following manner: 525 hotel rooms, special suites, convention hall, meeting rooms; three restaurants with different interior decorations; ball room; cafeterias, shops; swimming-pools; additional installations that correspond to this hotel category. A chapter of great importance in the construction of the hotel was the interior planning and design. Different colour schemes, special furniture and a most varied selection of decorative and functional elements have been used. The materials and design of the exterior have been chosen with utmost care, whereby a contrast, though not a clash, with the adjacent buildings has been achieved. The hotel is completed with a 1,000-car parking deck, situated across the street and connected with the hotel by means of an over Street bridge.Está constituido por una amplia base de cuatro plantas, sobre la que se eleva una alta y esbelta torre de 27 plantas. En sus 37.000 m2 de superficie total se distribuyen: 525 habitaciones para clientes, incluyendo suites de categorías distintas; gran salón de congresos y salas de juntas y reuniones; tres restaurantes con distintas ambientaciones; sala de baile; cafeterías, tiendas; piscinas; y toda una serie de servicios propios de un hotel de esta categoría. Un capítulo de gran importancia en la construcción del hotel fue la ambientación interior, conseguida con diferentes esquemas de color, mobiliario especial y los más variados elementos decorativos y funcionales. El exterior también fue muy cuidado, empleándose materiales y diseños que contrastan, sin desentonar, con los edificios vecinos. El hotel se completa con un aparcamiento cubierto, de 1.000 plazas, situado al otro lado de la calle, y al que se une mediante un puente elevado.

  20. de los hoteles españoles

    Directory of Open Access Journals (Sweden)

    Enrique Claver Cortés

    2007-01-01

    Full Text Available Los hoteles necesitan cada vez más información para su correcta gestión y para maximizar su desempeño o éxito empresarial. De esta forma, en este estudio se analizan una serie de variables estratégicas clave que influyen directamente sobre el desempeño hotelero. Estas variables son el tamaño, el tipo de gestión y la categoría de los hoteles. En este trabajo, empleando la teoría de los grupos estratégicos, se han agrupado los hoteles españoles de entre 3 a 5 estrellas en función de cada una de estas variables estratégicas con el objetivo de determinar si influyen significativamente sobre el desempeño hotelero y en qué sentido. Entre los resultados que se han obtenido destacan el hecho de que a mayor tamaño y categoría, mayor es el desempeño que alcanzan los hoteles. Así mismo, los hoteles que pertenecen a cadenas alcanzan niveles de desempeño mayores que los independientes. Por lo tanto, de esta investigación se deducen importantes implicaciones para la dirección hotelera.

  1. Modern quality management in hotel tourism

    Directory of Open Access Journals (Sweden)

    Vorina Anton

    2012-01-01

    Full Text Available Tourism is a rapidly growing industry that requires explosive reaction of management. In order to achieve or even exceed guests' expectations, we must determine what their expectations for quality of service are. The employees are the heart of business. How do we integrate all the power of quality that we will become in the eyes of customers? This is the task of modern management in tourism. In this paper we present an analysis of quality in a casual sample of 333 guests in 42 different hotels in Slovenia and Croatia. Based on multiple linear regression analysis, we found that guests in the four-star hotels are more satisfied with the quality of offers as guests in three-star hotels. Statistically significant differences between the three-stars hotels and four-star hotel is reflected in the satisfaction with the quality of food and drink and its quick service, the price of the service, friendliness of staff to guests, and the arrangement of the restaurant, reception and rooms.

  2. Direct observation of contact and channel resistance in pentacene four-terminal thin-film transistor patterned by laser ablation method

    International Nuclear Information System (INIS)

    Yagi, Iwao; Tsukagoshi, Kazuhito; Aoyagi, Yoshinobu

    2004-01-01

    We established a dry-etching patterning process for the channel formation of pentacene thin-film transistor, and fabricated a four-terminal device equipped with a gate electrode. The four-terminal device enabled us to divide two-terminal source-drain resistance into two components of contact resistance and pentacene channel resistance. We obtained direct evidence of a gate-voltagedependent contact resistance change: the gate-induced charge significantly reduced the contact resistance and increased source-drain current. Furthermore, the temperature dependence of the device clearly indicated that the contact resistance was much higher than the channel resistance and was dominated in the two-terminal total resistance of the device below 120 K. An observed activation energy of 80 meV for contact resistance was higher than that of 42 meV for pentacene channel resistance

  3. INVESTMENT EFFICIENCY IN NEW HOTEL BUILDINGS IN CROATIA

    Directory of Open Access Journals (Sweden)

    Eddy Rot

    2012-12-01

    Full Text Available Abandonment of mass tourism in the late 80-ies of 20th century and attitude of humane tourism oriented to the needs and requirements of individuals, it is characterized by changes in the design and architectural design of hotel facilities. Features and functionality of hotel facilities are affected by trends in tourism demand. Tourism gets new features, which hotel companies must adapt. Individualism, humanism and hedonism are the guidelines that accompany the tourist industry in the 21st century. They determine the new considerations shaping and arranging hotel facilities, and the need for transformation of the hotel buildings designed for mass tourism in facilities for contemporary tourist who is aware of his needs, desires and aspirations. These trends should be monitored and the hotel industry in Croatia. The last decade marked by investments in reconstruction and modernization of existing hotel facilities, but investment in new hotel facilities are still minor. The reason for this is the fact that the hotel industry is low profitable activity, but also in the unfinished privatization, lack of domestic financial capital and the lack of attractiveness of the Croatia to attract foreign capital which would allow meaningful construction of new and rehabilitation of existing hotel facilities in line with trends in the tourism market. This paper critically examines the state of the hotel industry in the Republic of Croatia and its competitiveness in Europe, and it presents the results of research on the effectiveness of building a fictional hotel in Croatia, with a comparative analysis with European hotels.

  4. Kajian Efektifitas Komunikasi Atasan Bawahan Pada Karyawan Hotel X (The analysis of downward communication efectiveness at Hotel X)

    OpenAIRE

    Frandawati

    2012-01-01

    Hotel is one sector that has a prominent role in tourism. That‟s why in it‟s management, a hotel must be responsive and sensitive about change taking place in environment. So does Hotel X, of which one three stars hotel in Medan. Hotel X itself went through a change of business entity from CV to PT that accompanied by developing Hotel Grand X. This change results in change in the structure of the organization and change in the way organization policies socialized. This change results some pro...

  5. Cryptosporidiosis Outbreak Associated With a Single Hotel.

    Science.gov (United States)

    Fill, Mary-Margaret A; Lloyd, Jennifer; Chakraverty, Tamal; Sweat, David; Manners, Judy; Garman, Katie; Hlavsa, Michele C; Roellig, Dawn M; Dunn, John R; Schaffner, William; Jones, Timothy F

    2017-05-01

    We investigated a gastrointestinal illness cluster among persons who attended a baseball tournament (>200 teams) during July 2015. We interviewed representatives of 19 teams; illness was reported among only the 9 (47%) teams that stayed at Hotel A (p Hotel A was significantly associated with illness (odds ratio: 7.3; 95% confidence interval: 3.6, 15.2). Eight out of nine (89%) stool specimens tested were positive for Cryptosporidium, with C. hominis IfA12G1 subtype identified in two specimens. The environmental health assessment detected a low free available chlorine level, and pool water tested positive for E. coli and total coliforms. A possible diarrheal contamination event, substantial hotel pool use, and use of cyanuric acid might have contributed to this outbreak and magnitude. Aquatic facilities practicing proper operation and maintenance (e.g., following the Centers for Disease Control and Prevention’s Model Aquatic Health Code) can protect the public’s health.

  6. Approaches to quality management in hotel industry

    Directory of Open Access Journals (Sweden)

    Kateřina Ryglová

    2013-01-01

    Full Text Available The aim of the paper is to present possibilities and specifics of quality management in hotel services with the focus on the Servqual model. Servqual works on the definition of five dimensions of service quality: tangibles, reliability, responsiveness, assurance and empathy. Demonstrating the practical application of Servqual in selected hotels in the Czech Republic is also a part of the paper. Input data have been gained by force of a primary field-research with the help of a quantitative research via questionnaires and deep interviews. The results of the Servqual score for individual dimensions of service quality have also been used to calculate a total weighted score for the examined hotels and to outline benchmarking utilisation possibilities.

  7. TUGAS ROOM ATTENDANT DALAM MENANGANI COMPLAINT TAMU DELUXE ROOM HOTEL HYAAT REGENCY BANDUNG

    Directory of Open Access Journals (Sweden)

    Reza Gustia Purnama

    2016-05-01

    Full Text Available Abstract - The problem is how meticulous the duties and responsibilities of the room attendant in the deluxe room Hotel Hyatt Regency Bandung, standard operational procedures in the deluxe room Hotel Hyatt Regency Bandung, and handling guest complaint in deluxe room Hotel Hyatt Regency Bandung. Author uses descriptive analysis, which is a form of writing in the actual situation describes strive about the object of research, then the data obtained in the form of a report compiled in. Based on the results of observation it can be concluded that the task and responsibility of the room attendant in the deluxe room Hyatt Regency Bandung already carry it out in accordance with standard operational procedures (SOP which is divided into two shifts, morning and evening shift which has a slightly different task, standard operational procedures in the deluxe room Hyatt Regency Bandung has been standard operating procedure in applying it at the hotel Hyatt Regency Bandung, and Guest complaint handling in deluxe room Hyatt Regency Bandung Hotel how to deal with and resolve the complaint vary slightly in view of the type of complaint. Based on the results of observation and discussion, the authors conclude that the Duty room attendant in handling customers compaint deluxe room in the Hyatt Regency Bandung Hotel when his handlers was conducted appropriately and propesional effects will be good for the image of the hyatt regency hotel bandung.   Keywords: Room Attendant, Complaint, Deluxe room   Abstraksi - Masalah yang di teliti adalah tugas dan tanggung jawab room attendant di deluxe room Hotel Hyatt Regency Bandung, standar operasional prosedur di deluxe room Hotel Hyatt Regency Bandung, dan penanganan complaint tamu di deluxe room Hotel Hyatt Regency Bandung.  Metode yang di gunakan menggunakan analisis deskriptif, yaitu bentuk penulisan yang di upayakan menggambarkan keadaan yang sebenarnya tetang objek penelitian,kemudian data yang di peroleh disusun

  8. The Hotel as the Holiday/Stay destination: Trends and Innovations.

    OpenAIRE

    Hackett, Gereva; Melia, Detta

    2012-01-01

    This paper analyses trends in the international hotel industry and provides insights into the trends that are most likely to influence future business success. Trends, such as, design, social and lifestyle changes, the eco-hotel, the historically significant hotel, the sports hotel, the health spa, the quirky hotel, the boutique hotel and the fashionable hotel which are differentiating the traditional hotel product are discussed. This paper is based on primary and secondary research providing...

  9. Marketing of a family hotel in the High Tatras

    OpenAIRE

    Danišová, Magda

    2008-01-01

    Master's thesis "Marketing of a family hotel in the High Tatras" is a marketing concept for a family hotel introducing all aspects of marketing that we should take into consideration both before and during its operation.

  10. Guest expectations and experiences within selected hotels in ...

    African Journals Online (AJOL)

    Guest expectations and experiences within selected hotels in Nelspruit, Mpumalanga Province of South Africa. ... The results of the study could help hoteliers identify areas of improvement and increase customer satisfaction. Keywords: Hotel guests, customers, expectations, experiences, HOLSERV, hoteliers ...

  11. Do social media display correct conventional hotel ratings ...

    African Journals Online (AJOL)

    . Conventional ratings are ratings, commonlyusing stars as a symbol, allocated by government or private bodies that work with hotel inspectors. The data from guest ratingson TripAdvisor was explored through two samples of hotels that were ...

  12. Disaster Preparedness of Hotel Industry Abroad: A Comparative Analysis

    Directory of Open Access Journals (Sweden)

    AlBattat Ahmad R.

    2014-01-01

    Full Text Available This paper aims to identify major emergencies that have the potential to place hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian and Jordanian hotels. Face-to-face interview for managers from three, four and five star hotels from different backgrounds: local; regional; and International in Kuala Lumpur, Penang, Amman and Petra were undertaken. Results revealed that hotels are exposed to a wide range of natural and man-made disasters, Occurred globally affected locally. Hotels lack proactive emergency planning and a lot of constraints which impede successful emergency planning for disasters in the hotel industry, with emphasizing on the relevant authority’s role to demonstrate emergency management to hotels convincing them to adopt such practices, so they can be able to cope with emergencies effectively.

  13. Energy use and management in hotels in Hong Kong

    Energy Technology Data Exchange (ETDEWEB)

    Deng Shiming; Burnett, J. [The Hong Kong Polytechnic University, Kowloon, Hong Kong (China). Department of Building Services Engineering

    2002-12-01

    This paper reports on a study of energy use in 16 quality hotels in Hong Kong. An overview of energy use in these hotels is firstly presented, and this is followed by a detailed analysis of energy use in one of the 16 hotels. The overview indicates that the energy use situation in hotels in Hong Kong is very much diversified. The total energy use in a hotel is dominated by electricity, with the greatest portion for air conditioning because of sub-tropical climate. A detailed multiple variable regression analysis indicated that a number of hotel operating parameters as well as climatic condition can affect electricity, diesel and gas use in a hotel building. In order to achieve both operating cost saving and environmental protection, it is recommended that an energy management programme be established, and key elements of such a programme based on the experience of implementing energy conservation strategies in hotels in Hong Kong are highlighted. (author)

  14. Traveler's encounter with nymphs in a hotel bed.

    Science.gov (United States)

    Sandlund, Johanna; Banaei, Niaz

    2014-01-01

    This case illustrates skin lesions in a traveler staying in a hotel bed infested with tics. Although infestation of hotels with bedbugs belonging to the Cimex genus is a growing problem worldwide, tick infestation has never been reported before.

  15. Emergency Management for Disasters in Malaysian Hotel Industry

    Directory of Open Access Journals (Sweden)

    AlBattat Ahmad Rasmi

    2014-01-01

    Full Text Available This paper aims to identify major emergencies that have the potential to place Malaysian hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian hotels. Face-to-face interview with managers from three, four and five star hotels from different backgrounds: local; regional; and International in Kuala Lumpur, Subang, and Putrajaya are undertaken. The result revealed that Malaysian hotels are exposed to a wide range of natural and man-made disasters. Malaysian hotels lack proactive emergency planning and a lot of constraints which impede successful emergency planning for disasters in the hotel industry in Malaysia, with emphasizing on the relevant authority’s role to demonstrate emergency management to hotels convincing them to adopt such practices, so they can be able to cope with emergencies effectively.

  16. Web Mining of Hotel Customer Survey Data

    Directory of Open Access Journals (Sweden)

    Richard S. Segall

    2008-12-01

    Full Text Available This paper provides an extensive literature review and list of references on the background of web mining as applied specifically to hotel customer survey data. This research applies the techniques of web mining to actual text of written comments for hotel customers using Megaputer PolyAnalyst®. Web mining functionalities utilized include those such as clustering, link analysis, key word and phrase extraction, taxonomy, and dimension matrices. This paper provides screen shots of the web mining applications using Megaputer PolyAnalyst®. Conclusions and future directions of the research are presented.

  17. TOTAL QUALITY MANAGEMENT AND CONTEMPORARY HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2013-04-01

    Full Text Available Strong competition in the market has caused the development of a new management approach known as Total Quality Management (TQM. Due to importance that quality plays in achieving competitive advantage, the hotel industry started to apply TQM. During the introduction of these systems, hotel companies may use different approaches to suit their own buseiness requirements. In doing so, 'TQM standards' can be used, or various international standards and models of business excellence Malcolm Balridge National Quality Award and European Quality Award.

  18. The Impact of E-Commerce on Hotel Management: Evidences from a Sample of Tuscan Hotels

    Directory of Open Access Journals (Sweden)

    Marco Ginanneschi

    2014-12-01

    Full Text Available Presenting the results of a survey conducted in 2013 on a sample of 17 Tuscan hotels, this article analyses the impact of e-commerce on hotel management. It focuses on turnover, profitability and organization. The collected information suggests that the share of OTA related sales has become undoubtedly significant to the point to influence commercial policy and investment choices. The level of commissions applied by the new travel intermediaries is excessive according to hotels, which try to react by adopting directly controlled online booking systems. While profitability decreases, turnover and employment seem to be growing.

  19. Supply chain management : hotel industry implications : a case study of Radisson Blu Marina Palace Hotel Turku

    OpenAIRE

    Itkonen, Gategaeo

    2014-01-01

    Supply chain management (SCM) scale is enormous yet very basic to any type of business structure. When it comes to a hotel industry, the nature of the industry and its complexity are challenging the way SCM would imply. The reason is that hotel industry offers services, which are considered intangible. This means SCM principles have more to be mentioned and found out in terms of its implication into the actual industry. The research emphasizes on how SCM would be implemented in a hotel i...

  20. The Effects of Social Media in the Hotel Sector: A report for WinHotels

    OpenAIRE

    Sullivan, John

    2013-01-01

    Social media usage is expanding in all age groups and across all socio-economic groups. This means it has become the focus of much attention from businesses looking to use it as a way to increase awareness of their products or services. The purpose of this report is to look at how social media is affecting the hotel business and whether Win Hotels should be using social media as a marketing tool. It offers the opportunity to engage with hotel guests before during and after a stay. This en...

  1. Business Guests Satisfaction in the Hotel Industry: A Case Study of North American Hotel Chains

    Directory of Open Access Journals (Sweden)

    Milan Bradić

    2013-04-01

    Full Text Available This paper considers the problem of satisfaction of business guests with hotel brands in North America. In analysis we used the guests responses (scores given for 12 different elements of hotel product. In order to arrive at more accurate results, monitored hotel chains are grouped into price tiers. The aim of this paper is to indicate what facilities and services the North American business guests appreciate most. Industry trends and results may be beneficial to all hoteliers, especially in business tourism segment.

  2. International Alliance of Green Hotels to Reach Sustainable Competitive Advantages

    OpenAIRE

    Hufei Ge; Silu Chen; Yujie Chen

    2018-01-01

    Under increasing environmental pressure, hotel firms need to improve their ability to access international alliances while maintaining good performance for sustainable development. This paper uses survey data from 784 hotels running at different levels of service in China to test the hypothesis in an integrated analytical model, and the findings show that the impact of international alliances varies with different levels of green hotels. Despite operating in the same sector, hotels running at...

  3. Brand quality and internationality: Branded global chain hotels

    OpenAIRE

    Vrkljan, Sanela; Bartoluci, Mato; Čižmar, Sanja

    2017-01-01

    It is increasingly testing for individual hotels, even the well-run and famous ones, to compete and grow in the wider world market without having the underpinning and benefits of the global representation. Perhaps, this is why even the more notable establishments, join hotel chains or a global hotel management conglomerate. This paper focuses on the correlation between business performance of global chain hotels (GCHs) and quality and internationality of the brand they belong to. The quality ...

  4. APPROACHING THE WORLD:MAIN LARGEST HOTEL GROUPS STRATEGIES

    OpenAIRE

    Cristina Fleşeriu; Smaranda Cosma; Marius Bota

    2014-01-01

    In 2009, the world hotel market reached a saturation level, having too many hotels opened in a short time interval. Beginning with 2010, the number of tourists started increasing again, exceeding 1 billion in 2013. Emerging countries began gaining more and more foreign tourists. All these changes are taken into consideration by the international hotel chains having a significant role in the economies of the countries hosting their hotels. The most often used strategies to penetrate a foreign ...

  5. The Market Opportunities of Hotel Investment in Semarang

    OpenAIRE

    Pratiwi, Nadiar; Setijanti, Purwanita; Utomo, Christiono

    2015-01-01

    Semarang is the capital city of Central Java with its greatest economic structure in the trading sector, including hotels and restaurants. Hotel investment in Semarang still has an opportunity. This research is needed to determine the best types of hotels that are possible to be built in Semarang. The method that is used in this research is surveyed by questionnaire and descriptive analysis using mean - standard deviation diagram. The types of hotels that are possible to be built in Semarang ...

  6. ENVIRONMENTAL MANAGEMENT AT STAR RATED HOTEL IN BALI

    OpenAIRE

    Jaya Pramono; I Ketut Budi Susrusa; Agung Suryawan Wiranatha

    2014-01-01

    The outcomes of tourism in relation to the environmental sustainability is to preserve nature, environment, and resources availablity. Therefore, the obligation to maintain sustainability of environmental are become a top agenda for the managers of the star-rated hotels. In line with this spirit the high growth of hotel and tourist arrival in Bali correlated with the high of resources use to meet the demand of hotel guests, it will affect to the environment of hotel and the environmental of B...

  7. Financial Accountant Versus Managerial Accountant in the Hotel Business System

    OpenAIRE

    Ivana Zubac

    2012-01-01

    From the perspective of financial or managerial accountant, subject of interest in this paper is the relationship of financial and managerial accounting in the hotel business. Being necessary functions within the business system of hotel company, their mutual connection as well as their differences are explained. The management of hotel company makes decisions based on accounting information from both parts of accounting. As support to hotel management in decision-making, finan...

  8. Specialisation as a trend in modern hotel industry

    OpenAIRE

    Nadia Pavia; Jasmina Gržinić; Tamara Floričić

    2014-01-01

    Purpose – In this paper, the importance of the organisation of specialised hotel offer is researched, as well as its competitiveness in the market. The research goal is determination of changes in hotel competitiveness levels following implementation of specialised label standards for the purposes of as high as possible quality organisation of the hotel industry in destination and resource valorisation. Design – The paper is conceived in the way that it presents Croatian hotel industry proble...

  9. Towards Performance Measurement in Hotels:an Incremental Approach

    OpenAIRE

    Melia, Detta; Robinson, Leigh

    2010-01-01

    The overall aim of this paper was to investigate the phenomenon of performance measurement in independently owned hotels in Ireland in order to understand the role of measurement in the management of the largest component of the hotel sector. The primary objectives of this paper was to investigate the extent to which Irish hotel operators are utilising performance measurement techniques, to establish the rationale for the use of selected performance measures in independently owned hotels and ...

  10. High tech meets high touch in upscale hotels

    OpenAIRE

    Brochado, A.; Rita, P.; Margarido, A.

    2016-01-01

    Purpose This paper presents an analysis of the impact of current technologies on customer experiences in upscale hotels and assesses the potential of the latest technologies for enhancing customers’ stay. Design/methodology/approach A two-step approach was applied in this study. The qualitative phase included an examination of upscale hotel websites, interviews with hotel managers and an internet search regarding the latest technological innovations in hotels. In the quantitative stage, a que...

  11. TOURIST HOTEL LOCATION SELECTION WITH ANALYTIC HIERARCHY PROCESS

    OpenAIRE

    Kundakçı, Nilsen; Aytaç Adalı, Esra; Tuş Işık, Ayşegül

    2015-01-01

    Selection of tourist hotel location is a multi-criteria decision making (MCDM) problem and has astrategic importance for the hotel management. In tourism sector, location selection decisions arecritical as they are costly and difficult to reverse, and entail a long term commitment. For this reason,in this study AHP (Analytic Hierarchy Process) method is proposed to help the hotel management toselect the most proper location for their new tourist hotel investment. In the application part, sele...

  12. The effect of visibility of environmental friendliness in hotels

    OpenAIRE

    Hernesniemi, Maria

    2015-01-01

    This research studies the visibility of environmental friendliness in the hotel industry and whether or not it can have a positive effect, especially with profitability. Two local hotels from Helsinki are included as practical examples, Scandic Marski and Best Western Premier Hotel Katajanokka. The research is conducted using both quantitative and qualitative research methods as well as literature review. Close ended questionnaires were sent out to two case hotels and Scandic Marski Front Off...

  13. The Future Development of The New County Hotel

    OpenAIRE

    Viinikka, Eeva-Lotta

    2012-01-01

    This thesis was written to research the current situation of The New County Hotel, Gloucester, England and how can it stay competitive in the future. The thesis objectives were to find out the how the tourism is within the hotel market area as well as identify the competences and needed improvements of the hotel and its image building. The theory used for the thesis presents researches of the current competitive situation within hotel industry and what competition means for a single comp...

  14. Potential of energy savings in the hotel sector in Jordan

    International Nuclear Information System (INIS)

    Ali, Yahya; Mustafa, Mairna; Al-Mashaqbah, Shireen; Mashal, Kholoud; Mohsen, Mousa

    2008-01-01

    This paper presents some insights into Jordan's energy consumption in the tourist accommodation sector. The results of a recent survey on environmental performance in the tourist accommodation sector in Jordan were used to evaluate energy conservation in hotels. A survey was designed and distributed to hotels' managers and departments' supervisors in order to understand the environmental performance in the tourist accommodation sector in Jordan during the period 10-17 August 2006. Also some field visits were conducted to fully understand hotels interaction regarding the environment, in addition to help interpreting the results of the survey. The study is limited to all classified hotels in Jordan. It was found that lighting hotels' main building and outside areas, and air conditioning consume more electricity compared to other departments. The results show that few classified hotels already installed energy saving equipments, though, it was noticed that managers of one star hotels were not really willing to make such changes in their hotels, on the other hand, other classified hotels (2-5 star hotels) have shown a high willingness to make changes in their hotels to reduce the consumption of different types of energy. Hotel's classification played a significant role in explaining variations in most of the results, particularly when it comes to long-term investments to reduce energy consumption by using energy efficient appliances. Five and four star hotels were the most hotels willing to use energy efficient appliances to reduce energy consumption. The study suggested some strategies to help reduce the negative impacts of high energy consumption in hotels. These strategies include better insulation, and enhanced insulation for the hot water reticulation system. Moreover, enhancing and increasing the level of awareness among all hoteliers through a directed and well-designed campaign. Also offer interest free loans; and activate precise standards and specifications

  15. The Pricing Effects of Heritage at an Iconic Hotel

    OpenAIRE

    Bradford T. Hudson

    2015-01-01

    Historic hotels are a recognized product type in the lodging industry and may be found in significant numbers throughout the globe. The purpose of this article is to validate the notion that heritage can be an important element of the consumer value proposition for older hotels, by demonstrating that an iconic hotel with a distinct historical identity is able to attain a price premium over newer hotels with comparable operating characteristics. This exploratory study is based on qualitative f...

  16. Emergency Management for Disasters in Malaysian Hotel Industry

    OpenAIRE

    AlBattat Ahmad Rasmi; Mat Som Ahmad Puad; Abukhalifeh Ala`a

    2014-01-01

    This paper aims to identify major emergencies that have the potential to place Malaysian hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian hotels. Face-to-face interview with managers from three, four and five star hotels from different backgrounds: local; regional; and Inte...

  17. ENERGY CONSUMPTION IN HOTEL INDUSTRY – CASE STUDY IN OHRID

    OpenAIRE

    Petrovska Reckoska, Gordana; Reckoski, Risto; Vasileska, Angela

    2008-01-01

    Renewable energy is necessary for each industry functioning, also for hotel industry. It’s necessary for warming, lightening hotels, for kitchens functioning in hotels, for transport vehicles movement, for hotel pools, etc. In lack of classic energy sources, long period of time some work is done on finding new energy sources, besides oil and coal, water and wind. Nowadays, solar energy is very popular, which is already supplied, bio-energy, wind energy, water energy, geothermal and gas ene...

  18. Penerapan Aplikasi Web Di Hotel Arinda Guest House Bandung

    OpenAIRE

    Ade Mubarok; M Ridza Apriyanta

    2017-01-01

    Abstrak Hotel adalah industri yang berkembang sangat cepat seiring dengan perkembangan teknologi informasi. salah satu faktor yang dapat memberikan fasilitas kenyamanan adalah adanya layanan informasi yang cepat untuk reservasi hotel. Beberapa masalah yang biasanya dihadapi pihak hotel dan calon tamunya seperti sulit mendapatkan informasi yang cepat, melakukan check in dan pembayaran yang mengharuskan tamu datang lansung ke hotel, melakukan pencatatan buku tamu dan membuat laporan secara ...

  19. Quality Dimension for Elderly Service in Taiwan Hotel Industry

    OpenAIRE

    Chung-Chieh Lee; Feng-Hua Yang; Chih-Jen Chen

    2013-01-01

    The author conducted a questionnaire survey on randomly selected elderly tourists from three hotel groups in Taiwan: international group, domestic-business group, and domestic-tourist group. Based on the literature, the author developed a questionnaire and asked these tourists to rate the hotels in which they were staying on three quality dimensions: brand awareness, hotel facilities, and hotel services. Through the questionnaire survey, the author wanted to determine the performance of the t...

  20. EMPLOYMENT AND HUMAN CAPITAL IN THE GREEK HOTEL INDUSTRY

    OpenAIRE

    Efstathios VELISSARIOU; Christos AMIRADIS

    2014-01-01

    Tourism can have significant impacts on employment in tourist destinations. It must be also noted that the human capital in the tourism sector, and more specifically in hotels, constitutes a basic factor of quality. The effectiveness of service in the Hotel industry is often linked with the sufficient number of hotel personnel, their individual qualities and efficient Human resources management. The development of the hotel industry in Greece and the resulted employment and characteristics of...

  1. Fungal DNA in hotel rooms in Europe and Asia--associations with latitude, precipitation, building data, room characteristics and hotel ranking.

    Science.gov (United States)

    Norbäck, Dan; Cai, Gui-Hong

    2011-10-01

    There is little information on the indoor environment in hotels. Analysis of fungal DNA by quantitative PCR (qPCR) is a new method which can detect general and specific sequences. Dust was collected through swab sampling of door frames in 69 hotel rooms in 20 countries in Europe and Asia (2007-2009). Five sequences were detected by qPCR: total fungal DNA, Aspergillus and Penicillium DNA (Asp/Pen DNA), Aspergillus versicolor (A. versicolor DNA), Stachybotrys chartarum (S. chartarum DNA) and Streptomyces spp. (Streptomyces DNA). Associations were analysed by multiple linear regression. Total fungal DNA (GM = 1.08 × 10(8) cell equivalents m(-2); GSD = 6.36) and Asp/Pen DNA (GM = 1.79 × 10(7) cell equivalents m(-2); GSD = 10.12) were detected in all rooms. A. versicolor DNA, S. chartarum DNA and Streptomyces DNA were detected in 84%, 28% and 47% of the samples. In total, 20% of the rooms had observed dampness/mould, and 30% had odour. Low latitude (range 1.5-64.2 degrees) was a predictor of Asp/Pen DNA. Seaside location, lack of mechanical ventilation, and dampness or mould were other predictors of total fungal DNA and Asp/Pen DNA. Hotel ranking (Trip Advisor) or self-rated quality of the interior of the hotel room was a predictor of total fungal DNA, A. versicolor DNA and Streptomyces DNA. Odour was a predictor of S. chartarum DNA. In conclusion, fungal DNA in swab samples from hotel rooms was related to latitude, seaside location, ventilation, visible dampness and indoor mould growth. Hotels in tropical areas may have 10-100 times higher levels of common moulds such as Aspergillus and Penicillium species, as compared to a temperate climate zone.

  2. Strategi Public Relations Hotel dalam Membentuk Citra Objek Wisata

    Directory of Open Access Journals (Sweden)

    Poppy Ruliana

    2015-01-01

    Full Text Available The purpose of this study is to determine the communication strategy of marketing through public relations approach between hotel and community. The model used in this study is a Public Relations strategy planning model of Cutlip, Center & Broom (2009. Method used in this research is descriptive qualitative approach. Data were collected by doing participatory observation, in-depth interviews, documentary studies and triangulation. Data wrere analyzed through the stages of data reduction, data presentation, conclusion and verification. Result shows that the PR strategy planning model proposed by Cutlip, Center & Broom can support this research.

  3. 40 CFR 30.18 - Hotel and motel fire safety.

    Science.gov (United States)

    2010-07-01

    ... EDUCATION, HOSPITALS, AND OTHER NON-PROFIT ORGANIZATIONS Pre-Award Requirements § 30.18 Hotel and motel fire safety. The Hotel and Motel Fire Safety Act of 1990 (Public Law 101-391) establishes a number of fire... 40 Protection of Environment 1 2010-07-01 2010-07-01 false Hotel and motel fire safety. 30.18...

  4. Evaluation of Marketing Mix of a chosen Hotel

    OpenAIRE

    Jedounová, Lucie

    2011-01-01

    This thesis focuse on tourism, part of it focuse on characteristic of tourism services and hotel industry too. Substance of this work is marketing in tourism and tourism services, specifically in hotel industry, where the goal is evaluate every simple part of marketing mix by chosen three-stars hotel and propose possible changes which could increase demand or attract new clients.

  5. Strategic Management Practices within the Romanian Hotel Industry

    Directory of Open Access Journals (Sweden)

    Ovidiu-Niculae Bordean

    2014-11-01

    Full Text Available The fierce competition among hotels had forced managers to reconsider the way in which they are doing business. The strategic planning is seen as one approach that could help hotel managers to bust their hotel performance and to obtain a competitive advantage against the other hotels. This paper addresses the issue of strategic management in the hotel industry through a survey designed to identify the strategic practices that hotels from the North-Western part of Romania are using. The research study was based on a questionnaire that was administered to 65 key decision makers from the hotel industry in five large cities. The aim of the study was to offer a real picture of the strategic approaches that are implemented within the hotel industry. The study uses 25 statements that largely correspond to some of the most-cited strategic practices within the strategic management tourism literature. The hotels that took part in the study focused mainly on implementing the differentiation and innovation strategy. The ANOVA test showed that there are significant differences between the way in which these strategies are pursued according to several characteristics of the hotels (size, category and management type. The results offer valuable and consistent insights for both hotel managers who wish to develop better strategies and theoreticians who are interested in filling in the existing gap from the hotel literature.

  6. Hotel Employees' Japanese Language Experiences: Implications and Suggestions.

    Science.gov (United States)

    Makita-Discekici, Yasuko

    1998-01-01

    Analyzes the Japanese language learning experiences of 13 hotel employees in Guam. Results of the study present implications and suggestions for a Japanese language program for the hotel industry. The project began as a result of hotel employees frustrations when they were unable to communicate effectively with their Japanese guests. (Auth/JL)

  7. Hotels as a Property Asset Class: International and South African ...

    African Journals Online (AJOL)

    This article contributes to an understanding – presently undeveloped – of the production of hospitality spaces in South Africa, and in particular examines the country's growing hotel sector. The specific focus is upon the hotel as a form of property investment and the hotel sector as a specific property asset class. Against the ...

  8. Hotel quality in the European Capital of Culture: Leeuwarden 2018

    African Journals Online (AJOL)

    Research in Hospitality Management is co-published by NISC (Pty) Ltd and Routledge, Taylor & Francis Group. Copyright © NISC ... hotel sector with a tangible indication of how the hotel sector compares to those of its ... 2018 event. Keywords: guest reviews, hotel performance, European Capital of Culture, service quality ...

  9. HRD practices in the classified hotels in Orissa: a study of employee perceptions

    Directory of Open Access Journals (Sweden)

    Kumar Swain, Sampad

    2007-01-01

    Full Text Available In the present paper, an attempt has been made to measure the employees’ perception of some of the human resource development (HRD practices prevailing in the classified hotels in Orissa. Orissa is a state in the eastern India which has been heavily concentrating its developmental efforts at the tourism industry in general and the hotel sector in particular since the early 80’s. However, the results do not substantiate the quantum of efforts for which many reasons have been proposed. A key contention made by critics is that these efforts were lopsided in that they gave undue importance to the marketing function and totally neglected complementary aspects like HRD. Hotel sector has of late realized this as a real lacuna that needs to be corrected immediately. Most classified hotels have been quick to set up active HRD wings to look into vital HRD practices such as manpower planning, training and competency development, performance appraisal, career planning, compensation packages, employee relationship management, and so on. Utmost stress has been given to employee training and development programs as part of their HRD policy by most star hotels. Yet, it has been observed by many that a vast majority of the employees are not found to be serious about the HRD initiatives, especially the various professional training options aimed at them. The present study rejects this observation and reveals that hotel employees do appreciate the fact that there is a positive association between professional training and their chances of promotion. They also understand that their professional training can help promote the organizational effectiveness as well. However, this understanding is proven to be stronger in the case of employees working in the higher star category hotels than those working in the lower star category hotels. But, no significant relationship existed between the level of professional training undergone by an employee and his or her

  10. The Effect of Solar Wind Variations on the Escape of Oxygen Ions From Mars Through Different Channels: MAVEN Observations

    Science.gov (United States)

    Dubinin, E.; Fraenz, M.; Pätzold, M.; McFadden, J.; Halekas, J. S.; DiBraccio, G. A.; Connerney, J. E. P.; Eparvier, F.; Brain, D.; Jakosky, B. M.; Vaisberg, O.; Zelenyi, L.

    2017-11-01

    We present multi-instrument observations of the effects of solar wind on ion escape fluxes on Mars based on the Mars Atmosphere and Volatile EvolutioN (MAVEN) data from 1 November 2014 to 15 May 2016. Losses of oxygen ions through different channels (plasma sheet, magnetic lobes, boundary layer, and ion plume) as a function of the solar wind and the interplanetary magnetic field variations were studied. We have utilized the modified Mars Solar Electric (MSE) coordinate system for separation of the different escape routes. Fluxes of the low-energy (≤30 eV) and high-energy (≥30 eV) ions reveal different trends with changes in the solar wind dynamic pressure, the solar wind flux, and the motional electric field. Major oxygen fluxes occur through the tail of the induced magnetosphere. The solar wind motional electric field produces an asymmetry in the ion fluxes and leads to different relations between ion fluxes supplying the tail from the different hemispheres and the solar wind dynamic pressure (or flux) and the motional electric field. The main driver for escape of the high-energy oxygen ions is the solar wind flux (or dynamic pressure). On the other hand, the low-energy ion component shows the opposite trend: ion flux decreases with increasing solar wind flux. As a result, the averaged total oxygen ion fluxes reveal a low variability with the solar wind strength. The large standard deviations from the averages values of the escape fluxes indicate the existence of mechanisms which can enhance or suppress the efficiency of the ion escape. It is shown that the Martian magnetosphere possesses the properties of a combined magnetosphere which contains different classes of field lines. The existence of the closed magnetic field lines in the near-Mars tail might be responsible for suppression of the ion escape fluxes.

  11. The Effects of Perceived Value, Website Trust and Hotel Trust on Online Hotel Booking Intention

    Directory of Open Access Journals (Sweden)

    Seo Yeon Kim

    2017-12-01

    Full Text Available With the rapid development of information technology in hotel booking context, it is no doubt that many hotels consequently enhance the needs of integrating information technologies into their overall business operations. In this study, we developed a research model which consists of perceived value, trust toward a third party online booking site, and trust toward hotels, and tested it by using partial least square techniques. Survey data were collected from 307 individuals who have prior experiences on making a reservation using third-party online booking sites. Based upon our findings, we found that the perceived value, which was affected by both price and quality, was positively related to individuals’ intention to book. We also found that both trust toward third-party online booking sites and trust toward hotels, which was influenced by online review, have positive impacts on individuals’ intention to book. The implications of these findings for both research and practice are discussed.

  12. HOTRES: renewable energies in the hotels. An extensive technical tool for the hotel industry

    Energy Technology Data Exchange (ETDEWEB)

    Karagiorgas, Michaelis; Drosou, Vassiliki [Centre for Renewable Energy Sources (CRES), 19th km Marathonos Avenue, Pikermi GR-19009 (Greece); Tsoutsos, Theocharis [Environmental Engineering Department, Technical University of Crete (TUC), University Campus, Kounoupidiana (Greece); Pouffary, Stephane [Renewable Energies Department (ADEME), 500 route des Lucioles, 06560 Valbonne-Sophia-Antipolis (France); Pagano, Tulio [Azienda Municipale del Gas (AMG), via Ammiraglio Gravina 2/e-90139 Palermo (Italy); Lara, German Lopez [Sociedad para el Desarrollo Energetico de Andalucia (SODEAN), C/Isaac Newton, s/n 41092 Sevilla (Spain); Melim Mendes, Jose Manuel [Agencia Regional da Energia e Ambiente da Regiao Autonoma da Madeira (AREAM), Madeira Tecnopolo, 9000-390 Funchal NIPC 511058012 (Portugal)

    2006-06-15

    The project HOTRES aimed at the systematic implementation of conditions for future massive applications of the renewable energies in the tourism industry. Under the umbrella of this project five renewable energy technologies were promoted (solar thermal, solar passive, solar PV, biomass and geothermal energy) in parallel in five EU regions (East Attica, Sicily, Alpes-Maritimes, Andalusia and Madeira) by the corresponding agencies and promotion centers following an extensive and intensive work program be composed of six elaboration phases. The purpose of this article is to esteem the results achieved in the technical-economic field of the relevant extensive technical support project in 200 hotels as well as to validate the strategic methodology applied for the promotion of the renewable energy technologies (RETs) through the technical assistance of the hotel SMEs. Finally, by proving the liability and economic viability of RET applications in hotels, the largest European hotel installation with solar thermal is presented within technical and economic details.

  13. Hilbert's Grand Hotel with a series twist

    Science.gov (United States)

    Wijeratne, Chanakya; Mamolo, Ami; Zazkis, Rina

    2014-08-01

    This paper presents a new twist on a familiar paradox, linking seemingly disparate ideas under one roof. Hilbert's Grand Hotel, a paradox which addresses infinite set comparisons is adapted and extended to incorporate ideas from calculus - namely infinite series. We present and resolve several variations, and invite the reader to explore his or her own variations.

  14. Hotell Hilton Tallinn Park / Kersti Pikk

    Index Scriptorium Estoniae

    Pikk, Kersti

    2016-01-01

    Äriklassihotellide ketti Hilton kuuluv hotell Tallinnas. Arhitektuurse lahenduse autor Meelis Press. Interjööri kujundasid Soome büroo dSign Vertti Kivi & Co ja Allianss Arhitektid. Hotelli tube ja üldalasid kaunistavad Katrin Karu ja Maria Simsoni maalid

  15. Hotel Luz Sevilla, España

    Directory of Open Access Journals (Sweden)

    Población Knappe, E.

    1967-03-01

    Full Text Available The basement contains the general services of the building, luggage stores, lecture and exhibition halls, and a sauna bath. The offices, phone exchanges, drawing room and bar are situated on the ground floor. Other reception rooms, dining hall and kitchen are on the first floor. There are intermediate floors between the ground, first and second floors, to accommodate various auxiliary services. The remaining hotel floors contain the guest rooms. On the top floor there is suitable space for banquets and social functions. The project is finely built and fitted with most luxurious and up to date fittings, as befit a luxury hotel.La planta de sótano alberga: los servicios generales del edificio; una zona para consigna de equipajes; sala de conferencias o exposiciones; sauna, etc. En planta baja están situadas: las oficinas; centralitas; salón y bar, etc. La planta primera aloja: los salones; comedores; cocina, etc. Entre la planta baja y primera, y primera y segunda, han sido construidas dos entreplantas para servicios. Las restantes plantas están ocupadas por las habitaciones del Hotel. Y en la planta de ático se han creado los ambientes propicios para homenajes o banquetes y fiestas sociales. El edificio está tratado con gran nobleza y equipado con las más modernas instalaciones de confort, cual corresponde a un hotel de lujo.

  16. The collected economics articles of Harold Hotelling

    CERN Document Server

    1990-01-01

    In 1985 I first began my research on the life and work of Harold Hotel­ ling. That year, Harold Hotelling's widow had donated the collection of his private p:;tpers, correspondence and manuscripts to the Butler Library, Columbia University. This is a most appropriate place for them to reside, in that Hotelling's most productive period as an active researcher in eco­ nomics and statistics coincides with the years when he was Professor of Mathematical Economics at Columbia (1931-1946). The Hotelling Collection comprises some 13,000 separate items and contains numerous unpublished letters and manuscripts of great importance to historians of economics and statistics. In the course of the following year I was able, with the generous financial assistance of the Nuffield Foundation, the Economic and Social Research Council, the British Academy and the University of Durham, to spend six weeks over the Easter period working on the collection. I returned to New York in September 1986 while on sabbatical leave from th...

  17. Addressing sustainability in hotel management education: designing ...

    African Journals Online (AJOL)

    This paper reports on combining generic reference points that can be distilled from literature with the analysis of 18 face-to-face interviews with relevant stakeholders as input for designing a sustainability course within a (higher education) hotel management curriculum. The train of thought presented here shows that by ...

  18. Solar water heating in the hotel industry

    Energy Technology Data Exchange (ETDEWEB)

    Urbanek, A.

    1981-01-01

    There is an increasing number of hotels, pensions, guest-houses and boarding-houses whose owners attempt to lower their energy cost - especially for water heating in summer - by installing solar systems. The article presents some examples of buildings in West Germany.

  19. The Hotelling bi-matrix game

    NARCIS (Netherlands)

    Mouche, van P.H.M.; Pijnappel, Willem

    2018-01-01

    We study the pure equilibrium set for a specific symmetric finite game in strategic form, referred to as the Hotelling bi-matrix game. General results tha guarantee non-emptiness of this set (for all parametric values) do not seem to exist. We prove non-emptiness by determining the pure equilibrium

  20. Hotel Contemporary Resort - Florida – (EE. UU.

    Directory of Open Access Journals (Sweden)

    Welton Becket y Asociados, Arquitectos e Ingenieros

    1973-10-01

    Full Text Available The revolutionary design of this Hotel is based on a completely modulated construction, in which prefabricated room units were used, superimposed in two fronts in a triangular shape, enclosing a wide public space inside. In this space, furthermore, the necessary installations have been arranged to allow a monorail to pass. The building has four main levels for the public, eight storeys of rooms, one of suites, and a spacious restaurant which crowns the building. Adjoining it, there is a low building, with only three heights, entirely for rooms. Between this annex and the hotel , there is a total of over a thousand rooms for guests.El revolucionario diseño de este hotel está basado en una construcción totalmente modulada, en la que se emplearon unidades prefabricadas de habitación, superpuestas en dos frentes de una forma triangular, encerrando en su interior un amplio espacio público. En este último se han dispuesto, además, las instalaciones necesarias para permitir el paso de un monorraíl. El edificio consta de cuatro niveles principales para el público, ocho plantas de habitaciones, una de suites, y un amplio restaurante que corona el edificio. Adyacente a él se encuentra una construcción baja, de sólo tres alturas, dedicada enteramente a habitaciones. Entre este anexo y el hotel, albergan un total de más de mil habitaciones para huéspedes.

  1. Greening the Hotel Operations: Puerto Princesa Experience

    Directory of Open Access Journals (Sweden)

    Josefina S. Viernes

    2014-10-01

    Full Text Available - The study was conducted to assess the extent of implementation of green practices in the housekeeping and food and beverage departments among standard hotels in Puerto Princesa City, Palawan with respect to solid waste management, water conservation and energy utilization. The descriptive design was utilized in this research. Respondents of this study were the supervisors and staff of the Housekeeping and Food and Beverage Departments of the 13 standard hotels in Puerto Princesa City. Using total enumeration, 52 hoteliers were asked to answer the survey questionnaire to be able to come up with data needed in the study. Frequency counts, percentages, means and Analysis of Variance were used to interpret and analyze the data gathered. Among the three groups of green practices included in the study, solid waste management obtained the highest mean for both the housekeeping department and food and beverage department which indicates that green practices under this category are the most extensively implemented. Conversely, respondents from the housekeeping department rated green practices related to energy utilization as the least implemented while food and beverage department respondents revealed that green practices pertaining to water conservation are the least implemented. Using one way analysis of variance (ANOVA, the responses revealed that there is no significant difference in the extent of implementation of green practices in all the three categories that were studied within hotels. However, a significant difference among hotels was found out when it comes to the extent of implementation of green practices for the same categories.

  2. Women in the Hotel and Catering Industry.

    Science.gov (United States)

    Hotel and Catering Training Board, Wembley (England).

    A study of the employment of women in the hotel and catering industry indicated that the industry employs nearly 17 percent of the entire paid female work force in the United Kingdom. Women constitute 75 percent of the industry's work force, and 47 percent of its managers are women. Women's position in the industry is characterized by their…

  3. Labour productivity in the hotel business

    NARCIS (Netherlands)

    W.H.M. van der Hoeven; A.R. Thurik (Roy)

    1984-01-01

    textabstractThis article studies differences in labour productivity in the hotel business. Cross section data consisting of one German and two Dutch samples are used. Explanatory variables are: scale, proportion of restaurant sales relative to accommodation sales, wage rate, location and price. This

  4. Exposure to organophosphate flame retardants of hotel room attendants in Wuhan City, China.

    Science.gov (United States)

    Tao, Yun; Shang, Yinzhu; Li, Jing; Feng, Jingwen; He, Zhenyu; Covaci, Adrian; Wang, Peng; Luo, Jing; Mao, Xiang; Shi, Bin; Hu, Liqin; Luo, Dan; Mei, Surong

    2018-05-01

    Indoor environments provide sources of exposure to organophosphate flame retardants (PFRs), which are artificially synthesized fire-protecting agents used as additives in interior products. As public spaces, hotels are required to meet stricter fire-precaution criteria. As such, room attendants may be exposed to higher levels of PFRs. Our goal was to characterize the exposure of hotel room attendants to PFRs by measuring metabolites in their urine and the corresponding parent PFRs in dust and hand-wipes collected from 27 hotels located in Wuhan City, China. The exposure of the attendants was found to be omnipresent: urinary metabolites of PFRs, such as DPHP (diphenyl phosphate), BDCIPP (bis(1,3-dichloro-2-propyl) phosphate), and DoCP (di-o-cresyl phosphate) & DpCP (di-p-cresyl phosphate) were detected with high frequency (87%, 79% and 87%, respectively). We observed that metabolites in post-shift urine were consistently present at higher levels than those in the first morning voids (p  7 stories) had significantly higher BDCIPP and DPHP concentrations than those from low-rise buildings. A possible reason is that high-rise buildings may use high-grade fireproof building materials to meet stricter fire restrictions. Overall, these results indicate that PFRs exposure in hotels is a contributor to the personal exposure of hotel room attendants. Copyright © 2018 Elsevier Ltd. All rights reserved.

  5. GLOBAL-LOCAL ENVIRONMENT CERTIFICATION AT FIVE STAR HOTELS IN TOURISM AREA OF NUSA DUA, BALI

    Directory of Open Access Journals (Sweden)

    Ni Gst Nym Suci Murni

    2014-06-01

    Full Text Available The research aims to examine the various form of environment certification, ideology behind the practice of green tourism (global award and Tri Hita Karana (local award, and the implication of environment practice at five star hotel in Nusa Dua tourism area. The data of the reserach was assessed by postmodern critical theory (theory of discourse regarding power/knowledge, hegemony theory, practice theory, and theory of deep/shallow ecology. The method used in this cultural studies is the qualitative one, where the data collection were obtained through direct observation, in-depth interviews, and related documentation. The sample used 6 five star hotels which practise green award, of 14 established five star hotels (some hotel is not in full operation.  The results showed that (1 there are some variation of environment practice in five star hotel, (2 ideology working behind these practices can be seen from global ideology in the form of sustainable development deriving green tourism, and the local ideology, in the form of Tri Hita Karana (THK used in THK award, (3 implication of global-local invironment practice in tourism area and surrounding.

  6. Chronic disease risk factors among hotel workers.

    Science.gov (United States)

    Gawde, Nilesh Chandrakant; Kurlikar, Prashika R

    2016-01-01

    Non-communicable diseases have emerged as a global health issue. Role of occupation in pathogenesis of non-communicable diseases has not been explored much especially in the hospitality industry. Objectives of this study include finding risk factor prevalence among hotel workers and studying relationship between occupational group and chronic disease risk factors chiefly high body mass index. A cross-sectional study was conducted among non-managerial employees from classified hotels in India. The study participants self-administered pre-designed pilot-tested questionnaires. The risk factor prevalence rates were expressed as percentages. Chi-square test was used for bi-variate analysis. Overweight was chosen as 'outcome' variable of interest and binary multi-logistic regression analysis was used to identify determinants. The prevalence rates of tobacco use, alcohol use, inadequate physical activity and inadequate intake of fruits and vegetables were 32%, 49%, 24% and 92% respectively among hotel employees. Tobacco use was significantly common among those in food preparation and service, alcohol use among those in food service and security and leisure time physical activity among front office workers. More than two-fifths (42.7%) were overweight. Among the hotel workers, those employed in food preparation and security had higher odds of 1.650 (CI: 1.025 - 2.655) and 3.245 (CI: 1.296 - 8.129) respectively of being overweight. Prevalence of chronic disease risk factors is high among hotel workers. Risk of overweight is significantly high in food preparation and security departments and workplace interventions are necessary to address these risks.

  7. Chronic disease risk factors among hotel workers

    Science.gov (United States)

    Gawde, Nilesh Chandrakant; Kurlikar, Prashika R.

    2016-01-01

    Context: Non-communicable diseases have emerged as a global health issue. Role of occupation in pathogenesis of non-communicable diseases has not been explored much especially in the hospitality industry. Aims: Objectives of this study include finding risk factor prevalence among hotel workers and studying relationship between occupational group and chronic disease risk factors chiefly high body mass index. Settings and Design: A cross-sectional study was conducted among non-managerial employees from classified hotels in India. Materials and Methods: The study participants self-administered pre-designed pilot-tested questionnaires. Statistical analysis used: The risk factor prevalence rates were expressed as percentages. Chi-square test was used for bi-variate analysis. Overweight was chosen as ‘outcome’ variable of interest and binary multi-logistic regression analysis was used to identify determinants. Results: The prevalence rates of tobacco use, alcohol use, inadequate physical activity and inadequate intake of fruits and vegetables were 32%, 49%, 24% and 92% respectively among hotel employees. Tobacco use was significantly common among those in food preparation and service, alcohol use among those in food service and security and leisure time physical activity among front office workers. More than two-fifths (42.7%) were overweight. Among the hotel workers, those employed in food preparation and security had higher odds of 1.650 (CI: 1.025 – 2.655) and 3.245 (CI: 1.296 – 8.129) respectively of being overweight. Conclusions: Prevalence of chronic disease risk factors is high among hotel workers. Risk of overweight is significantly high in food preparation and security departments and workplace interventions are necessary to address these risks PMID:27390474

  8. Legionellosis Outbreak Associated With a Hotel Fountain.

    Science.gov (United States)

    Smith, Shamika S; Ritger, Kathy; Samala, Usha; Black, Stephanie R; Okodua, Margaret; Miller, Loretta; Kozak-Muiznieks, Natalia A; Hicks, Lauri A; Steinheimer, Craig; Ewaidah, Saadeh; Presser, Lance; Siston, Alicia M

    2015-12-01

    Background.  In August 2012, the Chicago Department of Public Health (CDPH) was notified of acute respiratory illness, including 1 fatality, among a group of meeting attendees who stayed at a Chicago hotel during July 30-August 3, 2012. Suspecting Legionnaires' disease (LD), CDPH advised the hotel to close their swimming pool, spa, and decorative lobby fountain and began an investigation. Methods.  Case finding included notification of individuals potentially exposed during July 16-August 15, 2012. Individuals were interviewed using a standardized questionnaire. An environmental assessment was performed. Results.  One hundred fourteen cases were identified: 11 confirmed LD, 29 suspect LD, and 74 Pontiac fever cases. Illness onsets occurred July 21-August 22, 2012. Median age was 48 years (range, 22-82 years), 64% were male, 59% sought medical care (15 hospitalizations), and 3 died. Relative risks for hotel exposures revealed that persons who spent time near the decorative fountain or bar, both located in the lobby were respectively 2.13 (95%, 1.64-2.77) and 1.25 (95% CI, 1.09-1.44) times more likely to become ill than those who did not. Legionella pneumophila serogroup 1 was isolated from samples collected from the fountain, spa, and women's locker room fixtures. Legionella pneumophila serogroup 1 environmental isolates and a clinical isolate had matching sequence-based types. Hotel maintenance records lacked a record of regular cleaning and disinfection of the fountain. Conclusions.  Environmental testing identified Legionella in the hotel's potable water system. Epidemiologic and laboratory data indicated the decorative fountain as the source. Poor fountain maintenance likely created favorable conditions for Legionella overgrowth.

  9. Specifics of accounting and final accounts by the hotels

    OpenAIRE

    Pavlasová, Lenka

    2008-01-01

    Hotel is an enterprise with a wide range of services for tourists and this thesis focuses on the description of the activities of the accounting point of view. In the first part of thesis I define the development of tourism, which of course belongs to the hotel. In the next part I attend to legislation, which is used in the operation of the hotel. I next describe the accounting specifics of the hotel activities, and finally dealing with the final accounts by the hotel.

  10. The Application of Intelligent Building Technologies to Space Hotels

    Science.gov (United States)

    Fawkes, S.

    This paper reports that over the last few years Intelligent Building technologies have matured and standardised. It compares the functions of command and control systems in future large space facilities such as space hotels to those commonly found in Intelligent Buildings and looks at how Intelligent Building technologies may be applied to space hotels. Many of the functions required in space hotels are the same as those needed in terrestrial buildings. The adaptation of standardised, low cost, Intelligent Building technologies would reduce capital costs and ease development of future space hotels. Other aspects of Intelligent Buildings may also provide useful models for the development and operation of space hotels.

  11. Application of Text Mining to Extract Hotel Attributes and Construct Perceptual Map of Five Star Hotels from Online Review: Study of Jakarta and Singapore Five-Star Hotels

    Directory of Open Access Journals (Sweden)

    Arga Hananto

    2015-12-01

    Full Text Available The use of post-purchase online consumer review in hotel attributes study was still scarce in the literature. Arguably, post purchase online review data would gain more accurate attributes thatconsumers actually consider in their purchase decision. This study aims to extract attributes from two samples of five-star hotel reviews (Jakarta and Singapore with text mining methodology. In addition,this study also aims to describe positioning of five-star hotels in Jakarta and Singapore based on the extracted attributes using Correspondence Analysis. This study finds that reviewers of five star hotels in both cities mentioned similar attributes such as service, staff, club, location, pool and food. Attributes derived from text mining seem to be viable input to build fairly accurate positioning map of hotels. This study has demonstrated the viability of online review as a source of data for hotel attribute and positioning studies.

  12. Observation of s -Channel Production of Single Top Quarks at the Tevatron

    Energy Technology Data Exchange (ETDEWEB)

    Aaltonen, T.; Abazov, V. M.; Abbott, B.; Acharya, B. S.; Adams, M.; Adams, T.; Agnew, J. P.; Alexeev, G. D.; Alkhazov, G.; Alton, A.; Amerio, S.; Amidei, D.; Anastassov, A.; Annovi, A.; Antos, J.; Apollinari, G.; Appel, J. A.; Arisawa, T.; Artikov, A.; Asaadi, J.; Ashmanskas, W.; Askew, A.; Atkins, S.; Auerbach, B.; Augsten, K.; Aurisano, A.; Avila, C.; Azfar, F.; Badaud, F.; Badgett, W.; Bae, T.; Bagby, L.; Baldin, B.; Bandurin, D. V.; Banerjee, S.; Barbaro-Galtieri, A.; Barberis, E.; Baringer, P.; Barnes, V. E.; Barnett, B. A.; Barria, P.; Bartlett, J. F.; Bartos, P.; Bassler, U.; Bauce, M.; Bazterra, V.; Bean, A.; Bedeschi, F.; Begalli, M.; Behari, S.; Bellantoni, L.; Bellettini, G.; Bellinger, J.; Benjamin, D.; Beretvas, A.; Beri, S. B.; Bernardi, G.; Bernhard, R.; Bertram, I.; Besançon, M.; Beuselinck, R.; Bhat, P. C.; Bhatia, S.; Bhatnagar, V.; Bhatti, A.; Bland, K. R.; Blazey, G.; Blessing, S.; Bloom, K.; Blumenfeld, B.; Bocci, A.; Bodek, A.; Boehnlein, A.; Boline, D.; Boos, E. E.; Borissov, G.; Bortoletto, D.; Borysova, M.; Boudreau, J.; Boveia, A.; Brandt, A.; Brandt, O.; Brigliadori, L.; Brock, R.; Bromberg, C.; Bross, A.; Brown, D.; Brucken, E.; Bu, X. B.; Budagov, J.; Budd, H. S.; Buehler, M.; Buescher, V.; Bunichev, V.; Burdin, S.; Burkett, K.; Busetto, G.; Bussey, P.; Buszello, C. P.; Butti, P.; Buzatu, A.; Calamba, A.; Camacho-Pérez, E.; Camarda, S.; Campanelli, M.; Canelli, F.; Carls, B.; Carlsmith, D.; Carosi, R.; Carrillo, S.; Casal, B.; Casarsa, M.; Casey, B. C. K.; Castilla-Valdez, H.; Castro, A.; Catastini, P.; Caughron, S.; Cauz, D.; Cavaliere, V.; Cavalli-Sforza, M.; Cerri, A.; Cerrito, L.; Chakrabarti, S.; Chan, K. M.; Chandra, A.; Chapon, E.; Chen, G.; Chen, Y. C.; Chertok, M.; Chiarelli, G.; Chlachidze, G.; Cho, K.; Cho, S. W.; Choi, S.; Chokheli, D.; Choudhary, B.; Cihangir, S.; Claes, D.; Clark, A.; Clarke, C.; Clutter, J.; Convery, M. E.; Conway, J.; Cooke, M.; Cooper, W. E.; Corbo, M.; Corcoran, M.; Cordelli, M.; Couderc, F.; Cousinou, M. -C.; Cox, C. A.; Cox, D. J.; Cremonesi, M.; Cruz, D.; Cuevas, J.; Culbertson, R.; Cutts, D.; Das, A.; d’Ascenzo, N.; Datta, M.; Davies, G.; de Barbaro, P.; de Jong, S. J.; De La Cruz-Burelo, E.; Déliot, F.; Demina, R.; Demortier, L.; Deninno, M.; Denisov, D.; Denisov, S. P.; D’Errico, M.; Desai, S.; Deterre, C.; DeVaughan, K.; Devoto, F.; Di Canto, A.; Di Ruzza, B.; Diehl, H. T.; Diesburg, M.; Ding, P. F.; Dittmann, J. R.; Dominguez, A.; Donati, S.; D’Onofrio, M.; Dorigo, M.; Driutti, A.; Dubey, A.; Dudko, L. V.; Duperrin, A.; Dutt, S.; Eads, M.; Ebina, K.; Edgar, R.; Edmunds, D.; Elagin, A.; Ellison, J.; Elvira, V. D.; Enari, Y.; Erbacher, R.; Errede, S.; Esham, B.; Evans, H.; Evdokimov, V. N.; Farrington, S.; Feng, L.; Ferbel, T.; Fernández Ramos, J. P.; Fiedler, F.; Field, R.; Filthaut, F.; Fisher, W.; Fisk, H. E.; Flanagan, G.; Forrest, R.; Fortner, M.; Fox, H.; Franklin, M.; Freeman, J. C.; Frisch, H.; Fuess, S.; Funakoshi, Y.; Galloni, C.; Garbincius, P. H.; Garcia-Bellido, A.; García-González, J. A.; Garfinkel, A. F.; Garosi, P.; Gavrilov, V.; Geng, W.; Gerber, C. E.; Gerberich, H.; Gerchtein, E.; Gershtein, Y.; Giagu, S.; Giakoumopoulou, V.; Gibson, K.; Ginsburg, C. M.; Ginther, G.; Giokaris, N.; Giromini, P.; Giurgiu, G.; Glagolev, V.; Glenzinski, D.; Gold, M.; Goldin, D.; Golossanov, A.; Golovanov, G.; Gomez, G.; Gomez-Ceballos, G.; Goncharov, M.; González López, O.; Gorelov, I.; Goshaw, A. T.; Goulianos, K.; Gramellini, E.; Grannis, P. D.; Greder, S.; Greenlee, H.; Grenier, G.; Grinstein, S.; Gris, Ph.; Grivaz, J. -F.; Grohsjean, A.; Grosso-Pilcher, C.; Group, R. C.; Grünendahl, S.; Grünewald, M. W.; Guillemin, T.; Guimaraes da Costa, J.; Gutierrez, G.; Gutierrez, P.; Hahn, S. R.; Haley, J.; Han, J. Y.; Han, L.; Happacher, F.; Hara, K.; Harder, K.; Hare, M.; Harel, A.; Harr, R. F.; Harrington-Taber, T.; Hatakeyama, K.; Hauptman, J. M.; Hays, C.; Hays, J.; Head, T.; Hebbeker, T.; Hedin, D.; Hegab, H.; Heinrich, J.; Heinson, A. P.; Heintz, U.; Hensel, C.; Heredia-De La Cruz, I.; Herndon, M.; Herner, K.; Hesketh, G.; Hildreth, M. D.; Hirosky, R.; Hoang, T.; Hobbs, J. D.; Hocker, A.; Hoeneisen, B.; Hogan, J.; Hohlfeld, M.; Holzbauer, J. L.; Hong, Z.; Hopkins, W.; Hou, S.; Howley, I.; Hubacek, Z.; Hughes, R. E.; Husemann, U.; Hussein, M.; Huston, J.; Hynek, V.; Iashvili, I.; Ilchenko, Y.; Illingworth, R.; Introzzi, G.; Iori, M.; Ito, A. S.; Ivanov, A.; Jabeen, S.; Jaffré, M.; James, E.; Jang, D.; Jayasinghe, A.; Jayatilaka, B.; Jeon, E. J.; Jeong, M. S.; Jesik, R.; Jiang, P.; Jindariani, S.; Johns, K.; Johnson, E.; Johnson, M.; Jonckheere, A.; Jones, M.; Jonsson, P.; Joo, K. K.; Joshi, J.; Jun, S. Y.; Jung, A. W.; Junk, T. R.; Juste, A.; Kajfasz, E.; Kambeitz, M.; Kamon, T.; Karchin, P. E.; Karmanov, D.; Kasmi, A.; Kato, Y.; Katsanos, I.; Kehoe, R.; Kermiche, S.; Ketchum, W.; Keung, J.; Khalatyan, N.; Khanov, A.; Kharchilava, A.; Kharzheev, Y. N.; Kilminster, B.; Kim, D. H.; Kim, H. S.; Kim, J. E.; Kim, M. J.; Kim, S. H.; Kim, S. B.; Kim, Y. J.; Kim, Y. K.; Kimura, N.; Kirby, M.; Kiselevich, I.; Knoepfel, K.; Kohli, J. M.; Kondo, K.; Kong, D. J.; Konigsberg, J.; Kotwal, A. V.; Kozelov, A. V.; Kraus, J.; Kreps, M.; Kroll, J.; Kruse, M.; Kuhr, T.; Kumar, A.; Kupco, A.; Kurata, M.; Kurča, T.; Kuzmin, V. A.; Laasanen, A. T.; Lammel, S.; Lammers, S.; Lancaster, M.; Lannon, K.; Latino, G.; Lebrun, P.; Lee, H. S.; Lee, H. S.; Lee, J. S.; Lee, S. W.; Lee, W. M.; Lei, X.; Lellouch, J.; Leo, S.; Leone, S.; Lewis, J. D.; Li, D.; Li, H.; Li, L.; Li, Q. Z.; Lim, J. K.; Limosani, A.; Lincoln, D.; Linnemann, J.; Lipaev, V. V.; Lipeles, E.; Lipton, R.; Lister, A.; Liu, H.; Liu, H.; Liu, Q.; Liu, T.; Liu, Y.; Lobodenko, A.; Lockwitz, S.; Loginov, A.; Lokajicek, M.; Lopes de Sa, R.; Lucchesi, D.; Lucà, A.; Lueck, J.; Lujan, P.; Lukens, P.; Luna-Garcia, R.; Lungu, G.; Lyon, A. L.; Lys, J.; Lysak, R.; Maciel, A. K. A.; Madar, R.; Madrak, R.; Maestro, P.; Magaña-Villalba, R.; Malik, S.; Malik, S.; Malyshev, V. L.; Manca, G.; Manousakis-Katsikakis, A.; Mansour, J.; Marchese, L.; Margaroli, F.; Marino, P.; Martínez-Ortega, J.; Martínez, M.; Matera, K.; Mattson, M. E.; Mazzacane, A.; Mazzanti, P.; McCarthy, R.; McGivern, C. L.; McNulty, R.; Mehta, A.; Mehtala, P.; Meijer, M. M.; Melnitchouk, A.; Menezes, D.; Mercadante, P. G.; Merkin, M.; Mesropian, C.; Meyer, A.; Meyer, J.; Miao, T.; Miconi, F.; Mietlicki, D.; Mitra, A.; Miyake, H.; Moed, S.; Moggi, N.; Mondal, N. K.; Moon, C. S.; Moore, R.; Morello, M. J.; Mukherjee, A.; Mulhearn, M.; Muller, Th.; Murat, P.; Mussini, M.; Nachtman, J.; Nagai, Y.; Naganoma, J.; Nagy, E.; Nakano, I.; Napier, A.; Narain, M.; Nayyar, R.; Neal, H. A.; Negret, J. P.; Nett, J.; Neu, C.; Neustroev, P.; Nguyen, H. T.; Nigmanov, T.; Nodulman, L.; Noh, S. Y.; Norniella, O.; Nunnemann, T.; Oakes, L.; Oh, S. H.; Oh, Y. D.; Oksuzian, I.; Okusawa, T.; Orava, R.; Orduna, J.; Ortolan, L.; Osman, N.; Osta, J.; Pagliarone, C.; Pal, A.; Palencia, E.; Palni, P.; Papadimitriou, V.; Parashar, N.; Parihar, V.; Park, S. K.; Parker, W.; Partridge, R.; Parua, N.; Patwa, A.; Pauletta, G.; Paulini, M.; Paus, C.; Penning, B.; Perfilov, M.; Peters, Y.; Petridis, K.; Petrillo, G.; Pétroff, P.; Phillips, T. J.; Piacentino, G.; Pianori, E.; Pilot, J.; Pitts, K.; Plager, C.; Pleier, M. -A.; Podstavkov, V. M.; Pondrom, L.; Popov, A. V.; Poprocki, S.; Potamianos, K.; Pranko, A.; Prewitt, M.; Price, D.; Prokopenko, N.; Prokoshin, F.; Ptohos, F.; Punzi, G.; Qian, J.; Quadt, A.; Quinn, B.; Ranjan, N.; Ratoff, P. N.; Razumov, I.; Redondo Fernández, I.; Renton, P.; Rescigno, M.; Rimondi, F.; Ripp-Baudot, I.; Ristori, L.; Rizatdinova, F.; Robson, A.; Rodriguez, T.; Rolli, S.; Rominsky, M.; Ronzani, M.; Roser, R.; Rosner, J. L.; Ross, A.; Royon, C.; Rubinov, P.; Ruchti, R.; Ruffini, F.; Ruiz, A.; Russ, J.; Rusu, V.; Sajot, G.; Sakumoto, W. K.; Sakurai, Y.; Sánchez-Hernández, A.; Sanders, M. P.; Santi, L.; Santos, A. S.; Sato, K.; Savage, G.; Saveliev, V.; Savoy-Navarro, A.; Sawyer, L.; Scanlon, T.; Schamberger, R. D.; Scheglov, Y.; Schellman, H.; Schlabach, P.; Schmidt, E. E.; Schwanenberger, C.; Schwarz, T.; Schwienhorst, R.; Scodellaro, L.; Scuri, F.; Seidel, S.; Seiya, Y.; Sekaric, J.; Semenov, A.; Severini, H.; Sforza, F.; Shabalina, E.; Shalhout, S. Z.; Shary, V.; Shaw, S.; Shchukin, A. A.; Shears, T.; Shepard, P. F.; Shimojima, M.; Shochet, M.; Shreyber-Tecker, I.; Simak, V.; Simonenko, A.; Skubic, P.; Slattery, P.; Sliwa, K.; Smirnov, D.; Smith, J. R.; Snider, F. D.; Snow, G. R.; Snow, J.; Snyder, S.; Söldner-Rembold, S.; Song, H.; Sonnenschein, L.; Sorin, V.; Soustruznik, K.; St. Denis, R.; Stancari, M.; Stark, J.; Stentz, D.; Stoyanova, D. A.; Strauss, M.; Strologas, J.; Sudo, Y.; Sukhanov, A.; Suslov, I.; Suter, L.; Svoisky, P.; Takemasa, K.; Takeuchi, Y.; Tang, J.; Tecchio, M.; Teng, P. K.; Thom, J.; Thomson, E.; Thukral, V.; Titov, M.; Toback, D.; Tokar, S.; Tokmenin, V. V.; Tollefson, K.; Tomura, T.; Tonelli, D.; Torre, S.; Torretta, D.; Totaro, P.; Trovato, M.; Tsai, Y. -T.; Tsybychev, D.; Tuchming, B.; Tully, C.; Ukegawa, F.; Uozumi, S.; Uvarov, L.; Uvarov, S.; Uzunyan, S.; Van Kooten, R.; van Leeuwen, W. M.; Varelas, N.; Varnes, E. W.; Vasilyev, I. A.; Vázquez, F.; Velev, G.; Vellidis, C.; Verkheev, A. Y.; Vernieri, C.; Vertogradov, L. S.; Verzocchi, M.; Vesterinen, M.; Vidal, M.; Vilanova, D.; Vilar, R.; Vizán, J.; Vogel, M.; Vokac, P.; Volpi, G.; Wagner, P.; Wahl, H. D.; Wallny, R.; Wang, M. H. L. S.; Wang, S. M.; Warchol, J.; Waters, D.; Watts, G.; Wayne, M.; Weichert, J.; Welty-Rieger, L.; Wester, W. C.; Whiteson, D.; Wicklund, A. B.; Wilbur, S.; Williams, H. H.; Williams, M. R. J.; Wilson, G. W.; Wilson, J. S.; Wilson, P.; Winer, B. L.; Wittich, P.; Wobisch, M.; Wolbers, S.; Wolfe, H.; Wood, D. R.; Wright, T.; Wu, X.; Wu, Z.; Wyatt, T. R.; Xie, Y.; Yamada, R.; Yamamoto, K.; Yamato, D.; Yang, S.; Yang, T.; Yang, U. K.; Yang, Y. C.; Yao, W. -M.; Yasuda, T.; Yatsunenko, Y. A.; Ye, W.; Ye, Z.; Yeh, G. P.; Yi, K.; Yin, H.; Yip, K.; Yoh, J.; Yorita, K.; Yoshida, T.; Youn, S. W.; Yu, G. B.; Yu, I.; Yu, J. M.; Zanetti, A. M.; Zeng, Y.; Zennamo, J.; Zhao, T. G.; Zhou, B.; Zhou, C.; Zhu, J.; Zielinski, M.; Zieminska, D.; Zivkovic, L.; Zucchelli, S.

    2014-06-01

    We report the first observation of single-top-quark production in the s channel through the combination of the CDF and D0 measurements of the cross section in proton-antiproton collisions at a center-of-mass energy of 1.96 TeV. The data correspond to total integrated luminosities of up to 9.7 fb-1 per experiment. The measured cross section is $\\sigma_s = 1.29^{+0.26}_{-0.24}$ pb. The probability of observing a statistical fluctuation of the background to a cross section of the observed size or larger is $1.8 \\times 10^{-10}$, corresponding to a significance of 6.3 standard deviations for the presence of an s-channel contribution to the production of single-top quarks.

  13. Hotel Overbooking and Cooperation with Third-Party Websites

    Directory of Open Access Journals (Sweden)

    Yufeng Dong

    2015-08-01

    Full Text Available Hotels cooperate with third-party websites to enhance their competitive position and attain sustainable development in the era of e-commerce. Furthermore, hotel managers overbook to hedge against last-minute cancellations and customer no-shows. This paper discusses pricing and overbooking strategies of a hotel in the context of cooperation with multiple third-party websites and analyzes how these strategies influence the cooperation process. The increase in profits resulting from the overbooking strategy is also examined. A model of a Stackelberg game between the hotel and third-party websites and a Nash game among the third-party websites are developed to analyze the process. Results indicate that the compensation coefficient has a slight influence on hotel pricing strategy, but causes a sharp decrease in overbooking level. As the hotel demands to lessen the probability of denying under higher compensation rate, the third-party websites would exert less sales effort to reduce the demand of online customers. Results also show that under a given market demand, hotel effort only serves to redistribute market shares among the hotel and third-party websites, without influencing hotel pricing and overbooking decisions. Specifically, the market shares of the third-party websites decrease in the effort level of the hotel resulting from an increase in the hotel market share. Finally, in the numerical example where one hotel and two websites are analyzed, hotel overbooking strategy improves hotel profit by 4.20%, whereas profit improvements for Websites 1 and 2 are as high as 5.26% and 5.21%, respectively. Managerial implications of the study are also provided.

  14. Hydrology and currents observed in the channel of Sardinia during the PRIMO-1 experiment from November 1993 to October 1994

    Science.gov (United States)

    Bouzinac, Catherine; Font, Jordi; Millot, Claude

    1999-04-01

    The channel of Sardinia is one of the less-known areas of the Western Mediterranean sea. The paths of the Levantine Intermediate Water (LIW), the Tyrrhenian Dense Water (TDW) and the Western Mediterranean Deep Water (WMDW) mainly, in this wide passage, are still debated. Two major aims of the PRIMO-1 (Programme de Recherche International en Mediterranée Occidentale) experiment were to specify the mean circulation paths of these intermediate and deep waters there and to verify hypotheses about the migration of mesoscale eddies from Algeria to Sardinia and their effect on the circulation paths of all the water masses. Despite an important loss of moored instruments, current time series have been collected from November 1993 to October 1994 at four different locations and two CTD cross-sections have been performed. Current meters on the Sardinian slope indicate, during 1 year, an almost permanent alongslope flow toward the northwest in the intermediate and deep layers. Currents recorded on the African slope are always directed alongslope eastward down to 2500 m. Coherently, in the mid-western part of the channel, the bottom flow is northward along the isobaths, while the 200-m flow is southward due to the influence of anticyclonic eddies. At the bottom in the central part of the channel, the current is low and changing: episodes of northeast current along the orientation of the deepest channel axis alternate with westward flows. No seasonal variations have been clearly detected, but the mesoscale variability is large and has a deep signature in the western part of the channel.

  15. The Impact of e-Customer Relationship Marketing in Hotel Industry

    Science.gov (United States)

    Samanta, Irene

    The present research investigates the extent to which Greek hotels had developed the electronic customer relationship marketing (E-CRM). The study verifies the practices that frequently appear in relationship marketing process within online operations or whether their Internet presence mainly depends on the basic actions of "supplying information" and "reservations". Also, it investigates the effects of e-CRM system on customer loyalty and satisfaction as well as the impact of relationship marketing practices to customer retention and acquisition. They have understood the importance of using electronic channels instead of traditional ones to implement their marketing strategies. Thus, e-crm system has assisted hotel business to manage more effectively their reservations and serve their customers as fast and as effective as possible. They did not seem to apply many of the relationship marketing strategies to emphasize customer retention and continual satisfaction because of difficulties in staff training.

  16. Manager Factor Associated to the Compliance of Local Smoke-Free Regulation among Star Hotels in Badung District

    Directory of Open Access Journals (Sweden)

    Ni Luh Putu Devhy

    2015-04-01

    Full Text Available Background and purpose: Smoke-free area regulation has been issued recently in Bali Province and Badung District. This study aimed to identify factors associated to the compliance of local smoke-free regulation in star hotel. Methods: This study was a cross-sectional analytic study conducted in Badung District from March to May 2014. Samples of numbered 104 hotels and the managers that selected using systematic random sampling. Compliance data collected through observation using the observation form and the data of managers through interviews using a structured questionnaire. Data were analyzed using chi-square test and poisson regression. Result: The results shows that the compliance of star hotel to local smoke-free regulation was low (15.4%. The concrete support of hotel managers was significantly associated with the compliance to smoke free regulation (PR=4.25; 95%CI: 1.03-17.58. The factors that not significantly associated to the compliance were the knowledge (PR=2.0; 95%CI: 0.8-4.9, attitude (PR=2.5; 95%CI: 0.8-8.2, and organization support (PR=1.8; 95%CI: 0.7-4.5. Furthermore the hotel compliance of managers who have smoking behavior was 0% while the managers without smoking behavior, the compliance was 19.5%. Conclusion: The compliance of star hotels in Badung District on the implementation of local smoke-free regulation was relatively low and the compliance was associated with the presence of concrete support of the hotel managers. Keywords: compliance, local smoke-free legislation, star hotel

  17. Older Women in Single Room Occupant (SRO) Hotels: A Seattle Profile.

    Science.gov (United States)

    Lally, Maureen; And Others

    1979-01-01

    Life histories and daily routines of women over the age of 55 living in Seattle single room occupant (SRO) hotels were studied using observational and interviewing methods. Residence in SRO's appears to be part of a natural life history progression for these women rather than a result of social pathology. (Author)

  18. ENVIRONMENTAL MANAGEMENT AT STAR RATED HOTEL IN BALI

    Directory of Open Access Journals (Sweden)

    Jaya Pramono

    2014-03-01

    Full Text Available The outcomes of tourism in relation to the environmental sustainability is to preserve nature, environment, and resources availablity. Therefore, the obligation to maintain sustainability of environmental are become a top agenda for the managers of the star-rated hotels. In line with this spirit the high growth of hotel and tourist arrival in Bali correlated with the high of resources use to meet the demand of hotel guests, it will affect to the environment of hotel and the environmental of Bali. This study surveyed 126 star hotels in Bali (which consists of four (4 one-star hotels, ten (10 two-star hotels, thirty-nine (39 three-star hotels, twenty-four (24 four-star hotels, and forty-nine (49 five star hotels, using a questionnaire, where the alternative answer used the seven (7 options, and the data were analyzed using descriptive statistics, and structural equation modelling (SEM. This study successfully established a significant model that describes the relationship between environmental issues, environmental management processes, and the benefits of environmental management processes in star rated hotels in Bali. Also the results of this research demonstrate that: 1. There is a significant relationship between environmental issues to the process of environmental management at star rated hotels in Bali, and 2. There is a significant relationship between the process of environmental management to the the benefits of environmental management processes of the star rated hotels in Bali. Furthermore, the issues of environment is consists of: a. The issue of pressure from tour operator, b. The issue of customer and tourists pressure, and c. The issue of climate change. Then the environmental management process of hotel consists of: a. The wastewater management process, b. The solid waste management processes, and c. The chemical management processes, and finally the benefits of environmental management processes in star hotels are consists of: a

  19. CULTURE AND CREATIVITY IN THE HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Maria-Cristina IORGULESCU

    2015-11-01

    Full Text Available Academics’ have always had an interest in creativity, although the literature on this subject began to develop once the rate of progress in science, technology and other fields started to increase. Currently, it is generally considered that the countries with a less creative population will fail to be competitive at an international level. This principle can easily be applied in the business environment, where creativity is needed in order to innovate and to gain competitive advantage. The paper focuses on creativity in a specific economic sector: the hotel industry, aiming at highlighting the way this extremely needed ability is influenced by cultural values. As a result, the paper presents the influence of three of Hofstede’s socio-cultural values (individualism, power distance and long term orientation on employees’ creativity in the Romanian hotel industry.

  20. AN EXPLORATORY RESEARCH ON HISTORY OF CLUJ HOTELS

    Directory of Open Access Journals (Sweden)

    Marius BOTA

    2014-12-01

    Full Text Available Cluj-Napoca has a long and interesting history. The City of Cluj is considered the “capital of Transylvania” because it is an important academic, cultural and business center, an interesting tourist destination for various types of tourists. The present study makes an analysis regarding the hotels from Cluj during the 19th and 20th centuries. The analysis is focusing on history of the hotels, their market evolution and the stories related to those hotels. This period was chosen for this research because represent the beginnings of the Cluj hotels market. For the investigations it was used exploratory research, obtaining secondary data through different types of sources: history books, published studies, web sites and old pictures. The present research has two main objectives: the first one is to explore the Cluj history in order to identify the hotels present on the market during the 19th and 20th centuries; the second one is to revile some stories related to the hotels, owners and buildings. There were identified 11 hotels from Cluj during the 19th and 20th centuries. There were not included here the hotels build in the last part of the communist period. At present, the buildings in which were functioned the most important hotels, are on the list of historical monuments from Cluj County. It can be proposed some old pictures and interesting stories about the hotels, the buildings, the guests, in order to attract the tourists.

  1. HOTEL HIJAU SEBAGAI ALTERNATIF PENGURANGAN DAMPAK LINGKUNGAN

    OpenAIRE

    Nanny Roedji Roedji

    2016-01-01

    Nowadays, eviromental management has gotten a fully attention. Then, hospitality industry in East Java Province has committed to the Eco Friendly Enviroment needs a deep investigation in order to analyze a practical managment of hotel product which uses an eviromental friendly method in improving efficiency of energy, water, air quality, and solid waste management and liquid waste management system. This research used a descriptive qualitatif method which chracterized causuality and using a s...

  2. Brand equity in the Pakistani hotel industry

    OpenAIRE

    Ishaq,Muhammad Ishtiaq; Hussain,Nazia; Asim,Ali Ijaz; Cheema,Luqman J.

    2014-01-01

    Brand equity is considered as the most important aspect of branding, which is a set of brands’ assets and liabilities, its symbol or name that subtracts from or adds the value provided by a product or service to a firm and customers. The current research endeavor was to identify the interrelationship of customer-based brand equity dimensions (brand awareness, brand loyalty, brand image, and service quality) in Pakistani hotel industry. Data was collected from 821 consumers who experienced the...

  3. Layanan Berbasis Lokasi Hotel Menggunakan Realitas Tertambah

    OpenAIRE

    Nur Imansyah; Sri Handani Widiastuti

    2017-01-01

    Getting information in real time at specific times and locations is especially needed when users have high mobility. But often users are not familiar with the area, so difficulty in finding locations and information. The development of technology for location based services and augmented reality makes it easy to get information from available resources in locations using mobile devices equipped with GPS devices. The research aims to combine hotel location based services and augmented reality ...

  4. Hotel Hilton en New Orleans - EE. UU.

    Directory of Open Access Journals (Sweden)

    Hellmuth, George

    1980-03-01

    Full Text Available The New Orleans Hilton, in the banks of the Mississippi, is the first of a number of hotels planned to make this city the major convention centre in the South of the United States. The building is 30 floor high with 1,200 guest rooms. One of the most interesting features of the hotel is the glazed atrium which, in the lower levels of the U-shaped floor plan reaches nine storey’s high. The interior design by Frank Nicholson is outstanding by the combination of styles creating a unique eclecticism in an attempt to provide each space with an attractive, comforting atmosphere.

    El Hotel Hilton de New Orleans, a orillas del no Mississippi, es el primero de una serie de hoteles previstos, cuya construcción convertirán a esta ciudad en el centro de convenciones más importantes del Sur de los Estados Unidos. El edificio cuenta con treinta plantas de altura, en las que se distribuyen 1.200 habitaciones Una de sus características más interesantes es el atrio acristalado que, en los niveles inferiores de la «U» definida por la construcción, alcanza nueve plantas de altura. Destaca el diseño de los interiores, a cargo del especialista Frank Nicholson, en donde la combinación de estilos da lugar a un eclecticismo singular, que procura dotar a los ambientes de una atmósfera atractiva y acogedora.

  5. Vertical disintegration in the corporate hotel industry

    OpenAIRE

    Roper, Angela

    2015-01-01

    Overtime, and with the advent of moving to asset-light, the companies in the corporate hotel industry have given up parts of the value-chain. This has enabled new intermediate markets to emerge which have divided a previously integrated production/service process and enabled sets of specialised firms to enter and for the industry to become vertically disintegrated. This paper examines the drivers, as well as the necessary conditions and enabling processes, which have facilitated this industri...

  6. ROMANIAN HOTELS IN THE DIGITAL MARKETING PRESENT

    OpenAIRE

    MARIA-LUMINITA COJOCEA; MONICA MARIA COROS

    2014-01-01

    The current marketing trends and the well-known smart communication devices (smartphone, tablet, laptop, etc.) used on a daily basis by more and more people worldwide and by most of the travel industry customers, are here to stay in the travel and hotel industries and far from becoming obsolete. By ignoring them or by remaining in denial about their popularity and the changes they bring, hoteliers will only end up facing the disastrous consequences of their ignorance. Most of the Romanian hot...

  7. Total quality management in hotel industry

    OpenAIRE

    Mitreva, Elizabeta; Saneva, Dusica; Miteva, Natasa

    2017-01-01

    Total quality management (TQM) is a systematic management approach aiming at continuous increase of the value offered to consumers through improvement of service quality. In hotel industry, success is achieved through service quality, which stands as a key factor for sustainability in the twenty-first century. Nowadays, quality is the basic factor for survival on the market, better competition, and greater profitability. TQM is a process that starts and ends with the consumer. The aim of this...

  8. Observation and comparative analysis of proton beam extraction or collimation by different planar channels of a bent crystal

    Directory of Open Access Journals (Sweden)

    A. G. Afonin

    2012-08-01

    Full Text Available In the experiment the efficiency of the 50 GeV proton beam extraction from accelerator by means of a bent crystal as a function of crystal orientation was measured. This allowed one to make a comparative analysis of efficiencies of high-energy protons deflection by different crystal atomic planes with different values of the electrostatic field. The results of simulation of high-energy protons deflection by means of crystal atomic planes and crystal atomic strings are also presented in the article. In the case of planar channeling the simulation shows a good agreement with experimental data. In the case of proton motion in the regime of stochastic scattering by bent atomic strings the simulation shows that angles of particle deflection are much greater than the critical channeling angle.

  9. Komunikasi Bisnis Lintas Budaya Sekretaris Pada Atasan (Studi Pada Alila Hotel Solo

    Directory of Open Access Journals (Sweden)

    Yunita Budi Rahayu Silintowe

    2016-12-01

    Full Text Available There are barriers in communication occurs on secretary at Alila Hotel Solo. Some of obstacles that arise are caused by some leaders or coworkers at Alila Hotel Solo are expatriates or even people in Indonesia who have different cultural backgrounds. There is a culture that affects the way everyone in conveying the message, so that there is a difference in perception between secretary and boss or other colleagues. In this study will be seen from two different viewpoints culture is low context and high context culture. This type of research is qualitative. Data collection techniques is using observation and interview methods to collect the data needed to accurately. The result show that low context and high context culture culture in cross-cultural business communication is not applied exclusively in the process of business communication at Alila Hotel Solo. Hambatan-hambatan dalam berkomunikasi terjadi pada sekretaris di Alila Hotel Solo. Beberapa hambatan yang muncul disebabkan oleh beberapa pimpinan atau rekan kerja di Alila Hotel Solo adalah expatriate atau bahkan orang Indonesia yang memiliki latar belakang budaya berbeda. Budaya mempengaruhi cara setiap orang dalam menyampaikan pesan, sehingga terdapat perbedaan persepsi antara sekretaris dengan atasan atau rekan kerja yang lain. Dalam penelitian ini akan dilihat dari dua sudut pandang yang berbeda yaitu low context culture dan high context culture. Jenis penelitian yang digunakan adalah penelitian kualitatif. Teknik pengambilan data adalah dengan menggunakan metode observasi dan metode wawancara untuk mengumpulkan data-data yang diperlukan secara akurat. Hasil penelitian menunjukkan bahwa low context culture dan high context culture dalam komunikasi bisnis lintas budaya tidak diterapkan secara eksklusif dalam proses komunikasi bisnis di Alila Hotel Solo.

  10. Occupational injury disparities in the US hotel industry.

    Science.gov (United States)

    Buchanan, Susan; Vossenas, Pamela; Krause, Niklas; Moriarty, Joan; Frumin, Eric; Shimek, Jo Anna M; Mirer, Franklin; Orris, Peter; Punnett, Laura

    2010-02-01

    Hotel employees have higher rates of occupational injury and sustain more severe injuries than most other service workers. OSHA log incidents from five unionized hotel companies for a three-year period were analyzed to estimate injury rates by job, company, and demographic characteristics. Room cleaning work, known to be physically hazardous, was of particular concern. A total of 2,865 injuries were reported during 55,327 worker-years of observation. The overall injury rate was 5.2 injuries per 100 worker-years. The rate was highest for housekeepers (7.9), Hispanic housekeepers (10.6), and about double in three companies versus two others. Acute trauma rates were highest in kitchen workers (4.0/100) and housekeepers (3.9/100); housekeepers also had the highest rate of musculoskeletal disorders (3.2/100). Age, being female or Hispanic, job title, and company were all independently associated with injury risk. Sex- and ethnicity-based disparities in injury rates were only partially due to the type of job held and the company in which the work was performed. Copyright 2009 Wiley-Liss, Inc.

  11. Antesen Customer Loyalty Pada Budget Hotel

    OpenAIRE

    Rahma, Latifa

    2016-01-01

    This research discusses the effects of Service Quality on Customer Satisfaction, Customer Loyalty, and Brand Image Budget hotel (Five Budget Hotel Managed by local chain hotel). The purpose of this study were 1) to analyze the effects of Service Quality on Customer Satisfaction, 2) to analyze the effects of Service Quality on Customer Loyalty, 3) to analyze the effect of Customer Satisfaction to Customer Loyalty, 4) to analyze the effects of Service Quality on the Brand Image, 5 ) to analyze ...

  12. Evaluation of lumbar overload in hotel maids.

    Science.gov (United States)

    Silva, J S; Correa, L R C; Morrone, L C

    2012-01-01

    Work-related musculoskeletal disorders are responsible for important amount of declining productivity among workers. Its economic impact is considered important because, in some aspects, such as sickness absence, it can cause increase in costs for employers. This paper aimed at identifying whether the activities that the hotel maids perform during working hours may lead to the development of musculoskeletal disorders. Cross-sectional study conducted in a hotel in the city of São Paulo, Brazil. Performed an ergonomic analysis of the job application with a checklist consisting of risk assessment of low back pain. The maids are responsible for the cleaning of hotel rooms, including to lean in order to clean the bathroom. The activity is associated with ergonomic risk for poor posture, manual transport of loads and use of physical force in the upper limbs. This job presents a moderate risk of low back pain according to checklist for assessing the ergonomic situation. Negative ergonomic aspects are associated with the development or aggravation of musculoskeletal disorders in these workers. We suggest modification in work organisation. Another possibility is decreased the weight of the carts, keeping areas of replacement material on each floor.

  13. UNDERLYING FACTORS OF ATTITUDE AND INTENTION TOWARDS KNOWLEDGE SHARING AMONG EMPLOYEES: THE CASE OF THE HOTEL BUSINESS IN AMBON, INDONESIA

    Directory of Open Access Journals (Sweden)

    Join Rachel Luturmas

    2016-09-01

    Full Text Available Studies into knowledge sharings’ attitudes and intentions, in the context of the hotel industry, have received relatively little attention. This current study is intended to fill that void and contribute to the existing discussion of knowledge sharing studies of hotel businesses. The main objective of the current study is to examine: 1 the effect of extrinsic motivation, absorptive capacity, channel richness and sense of self-worth on people’s attitude towards knowledge sharing, and 2 the effect of people’s attitudes towards knowledge sharing and the intention to share knowledge. The study mainly uses the Theory of Reasoned Action (TRA as the point of departure to understand the attitude and intention of knowledge sharing. It also proposes six hypotheses. We conducted a survey among 300 employees from various hotels in the city of Ambon, Indonesia. The data are tested using Structural Equation Modelling (SEM techniques. The findings substantiate theoretical discussions and previous studies. The extrinsic motivation, absorptive capacity, and in-role behaviour have a positive effect on the attitude towards sharing knowledge. In addition, the attitude to knowledge sharing has a positive influence on the intention to share knowledge. Meanwhile, the effect of channel richness and the sense of self-worth on the attitude to knowledge sharing are not supported. The study also provides suggestions for hotel businesses to offer extrinsic rewards and improve their employees’ skills in order to enhance the employees’ absorptive capacities.

  14. Istanbul’s Modernization-Period Hotels (1840-1914

    Directory of Open Access Journals (Sweden)

    Elif Çelebi YAKARTEPE

    2011-05-01

    Full Text Available The modernization period in the 19th century caused important changes in systems of both travel and accommodation systems. These changes inevitably affected the architecture of hotels and other buildings offering accommodation. The first modern hotels were opened in Galata and Pera by the date of 1840. (It means first hotel opened in 1840 and then the other hotels began to open Later hotels began to serve tje in Eminönü, Kadıköy, Boğaziçi, Adalar, Şişli, Feriköy and Yeşilköy regions. The opening and development of hotels has continued until the beginning of the First World War in 1914. There were hotels with suit rooms and some communal space and there were also hotels which were as luxurious and wellequipped as European hotels. First hotels were traditionally built of wood or stone, and had only two or three floors. At the end of the century, hotels were modern structures built using modern materials such as brick and steel, larger and higher than their predecessors. Beside that these hotels did not have typical facades, they were constructed with traditional, neoclassical or mixed facades. The grand luxury hotels were designed by famous European architects and craftsmen and often magnificently decorated. These grand hotels are also important because of the technical equipment and technology at the date they were built. Because of being very important point for many in the domain of science, modernization period hotels of Istanbul’s are studied by many aspects as urbanisme, architecture, preservation, tourism and sustainability. In addition, the hotels are evaluated in terms of commerce and managerment conception, socio-economic status and political importance. And then it is defined deformations and their causes of these hotels. Finally suggestions are made that would remove these deformations. It is believed the data included in this work will be helpfull for planning, arranging and conservation works in Istanbul.

  15. Analysis of additional hotel services in the international luxury hotels – a case-study from Budapest

    Directory of Open Access Journals (Sweden)

    Juhász-Dóra Katalin

    2017-07-01

    Full Text Available The investigation of additional services from the aspect of local embeddedness is a novelty in the academic literature related to the tourism and hotel industry. The primary function of hotels is to provide accommodation and other services for the hotel-guests. Secondarily, they may also offer complementary-services and a community space for the city-residents and for non-hotel guests. Due to the globalization, the change in the consumer behaviour and global firms, the question of location and local resources are becoming more and more significant especially in the case of international hotel chains. The international hotel company is a member of a hotel market at a specific location, and it is surrounded by a sociological environment, local people, culture and traditions which have an impact on the competitiveness of the hotel. The author explains the results with the application of the multidimensional scaling model, finding answers for the questions in which ways the local embeddedness can have an effect on the competitiveness of a hotel based on a case-study carried out in a five-star hotel (member of an international chain of Budapest in 2016.

  16. How do customers evaluate hotel service quality? An empirical study in Tehran hotels

    Directory of Open Access Journals (Sweden)

    Seyedvahid Najafi

    2013-12-01

    Full Text Available The purpose of this study is to investigate the dimensions of hotel service quality, to assess relative importance of them and to evaluate service quality of Tehran hotels in terms of guests’ perspectives. The paper examines the reliability and validity of the designed scale based on SERVQUAL model. A cross-sectional research based on SERVQUAL model conducted on nine hotels in Tehran (n=1080. Several statistical analyses such as EFA, CFA, Linear regression and t-test were applied to analyze the data. Five service quality dimensions were identified and named as “tangibles”, “problem solving”, “service supply”, “empathy” and “security”. Even though our findings confirmed five dimensional SERVQUAL constructs, some dimensions have been identified differing from SERVQUAL scale dimensions. Finding showed that the best overall service quality predictor is “tangibles” followed by “service supply”, “problem solving”, “assurance” and “empathy”.

  17. ANTESEN CUSTOMER LOYALTY PADA BUDGET HOTEL

    Directory of Open Access Journals (Sweden)

    Latifa Rahma

    2016-08-01

    Full Text Available This research discusses the effects of Service Quality on Customer Satisfaction, Customer Loyalty, and Brand Image Budget hotel (Five Budget Hotel Managed by local chain hotel. The purpose of this study were 1 to analyze the effects of Service Quality on Customer Satisfaction, 2 to analyze the effects of Service Quality on Customer Loyalty, 3 to analyze the effect of Customer Satisfaction to Customer Loyalty, 4 to analyze the effects of Service Quality on the Brand Image, 5  to analyze the influence of the Customer Satisfaction Brand Image, 6 to analyze the effect of Customer Loyalty to Brand Image. The design of this research using primary data obtained by distributing questionnaires to 250 respondents eligible stayed at the Budget Hotel at least 1 time in last 12 months. Respondents were selected using purposive sampling method and the data were analyzed using AMOS version 22.0 and SPSS version 22.0. The proposed model was tested using Structural Equation Modeling (SEM and analyzed using AMOS. This study shows that 1 Service Quality found to have an influence on Customer Satisfaction, 2 Service Quality found to have an influence on Customer Loyalty, 3 Customer Satisfaction is found to have an influence on Customer Loyalty, 4 Service Quality found to have an influence on brand image, 5 Customer Satisfaction is found to have an influence on Brand Image, 6 Customer Loyalty found to have an influence on the Brand Image. The results of this study concluded that there is a positive influence of the Service Quality on Brand Image through the Customer Satisfaction and Customer Loyalty. Future researches are recommended to increase the factor of First Impression, Favorable Location, Hotel Core

  18. RESEARCH OF EXPECTED AND PERCEIVED SERVICE QUALITY IN HOTEL MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Milan Bradić

    2011-06-01

    Full Text Available The paper examines the concept and measurement of quality of service in the hotel sector. The ratings of guests’ expectations and calculations of SERVQUAL gap (discrepancies between expectations and perceptions, has been the most reliable method in estimating the precise diagnosis of quality deficiency. The findings of questionnaire research aimed at measuring the service quality in spa hotels are presented in this paper. The research was conducted in hotels of the third category (three-star hotels which are located in the most visited spa centers in Serbia: Vrnjačka banja, Niška banja, Soko banja and Mataruška banja, during the months of September - November 2009. Service quality was measured with a model based on SERVQUAL model. The results may be important for providers of hotel services and contribute to the advancement of business through the adjustment of the product needs of hotel guests.

  19. Legal liability and claims for the hotel industry

    Directory of Open Access Journals (Sweden)

    Dimcho Todorov

    2017-10-01

    Full Text Available The paper presents a review of various aspects of legal liability and claims to hotel management arising in the hotel industry in the context of the legal framework and possible legal consequences for hotels and other types of commercial accommodation establishments. The main reasons for accidents' occurrence in the hotel industry are chronologically traced. Possible claims to the hotel management are also presented in detail. The problem with workplace discrimination, which is considered as unrightfully actions from administration towards hospitably industry personnel and the connected consequences, is discussed. A definition is given of the various forms of discrimination and the obligations of management to provide a healthy work environment without problems for the personnel are stated, as well. Regulative measures and documents are also presented, regarding measures following possible labour law violations. Conclusions and recommendations are formulated and ways to prevent and overcome problems and accidents in various accommodation establishments and the hotel industry as a whole are shown

  20. Design challenges and coordination issues in hotel projects

    Science.gov (United States)

    Saunders, Melvin L., IV; Marsh, David

    2002-11-01

    The design of a Five Star hotel facility encompasses a myriad of design dilemmas. On the same note, the design of a One Star or Two Star hotel has many dilemmas of its own. The ability of an acoustical consultant, as an integral part of the design team, to recognize the differences between these types of projects can be the difference between a successful hotel project and miserable failure. Different quality hotels require different levels of design criteria. Proper coordination and timing between trades and installations, such as loudspeakers, ceiling coffers, chandeliers, sprinkler heads, and ductwork, is also very important for the success of the overall project. This paper will discuss techniques and methods to produce successful hotel projects, as well as various noise sources throughout these spaces. It will also highlight a number of tips learned through many hotel design experiences.

  1. EXPATRIATE HOTEL MANAGERS' PERSPECTIVE ON CROSS-CULTURAL SKILLS

    Directory of Open Access Journals (Sweden)

    Maria-Cristina IORGULESCU

    2014-04-01

    Full Text Available The globalization and expansion of multinationals has led to various studies on expatriation management, but literature regarding this issue in the hotel industry is still scarce, especially in Romania. Expatriates are critical to the success of this particular industry, as more and more hotel chains operate beyond their domestic domains and intend to enter inclusively in the Romanian market. The study presented in this article uses a qualitative research method intended to discover the perspective of practitioners on the most important management skills hotel expatriate managers should possess, the most effective cross-cultural training activities provided by parent hotel companies and other challenges faced in international assignments. The data collection method was an in-depth interview with expat hotel managers in Bucharest. The study suggests opportunities for international hotel chains to better prepare their expatriates, in order to integrate them more effectively in a new cultural environment.

  2. The Pricing Effects of Heritage at an Iconic Hotel

    Directory of Open Access Journals (Sweden)

    Bradford T. Hudson

    2015-05-01

    Full Text Available Historic hotels are a recognized product type in the lodging industry and may be found in significant numbers throughout the globe. The purpose of this article is to validate the notion that heritage can be an important element of the consumer value proposition for older hotels, by demonstrating that an iconic hotel with a distinct historical identity is able to attain a price premium over newer hotels with comparable operating characteristics. This exploratory study is based on qualitative field research conducted by the author, and quantitative analysis of pricing data that was collected by a regional hotel industry association over a five year period. The author concludes that heritage does indeed have a positive effect on the ability to attain a price premium at historic hotels, especially for leisure travelers.

  3. Financial Accountant Versus Managerial Accountant in the Hotel Business System

    Directory of Open Access Journals (Sweden)

    Ivana Zubac

    2012-01-01

    Full Text Available From the perspective of financial or managerial accountant, subject of interest in this paper is the relationship of financial and managerial accounting in the hotel business. Being necessary functions within the business system of hotel company, their mutual connection as well as their differences are explained. The management of hotel company makes decisions based on accounting information from both parts of accounting. As support to hotel management in decision-making, financial accountant provides financial information about past events, while managerial accountant provides non-financial information oriented toward future. The example above is just one out of many specific tasks, which are performed by accountants of specific part of hotel accounting system. Without their support, the management could not make correct and timely decisions with certainty. The importance of the roles of financial and managerial accountant is reflected through need for a wide knowledge in the field of accounting in specific business conditions of hotel industry.

  4. Spin-dependent observables in electron-sodium scattering calculated using the coupled-channel optical method

    International Nuclear Information System (INIS)

    Bray, I.; McCarthy, I.E.

    1992-06-01

    The calculations of 3 2 S-3 S and 3 2 S-3 2 P electron sodium scattering at 1 to 40 eV is presented. An excellent agreement with measurements of the spin asymmetries and P'/P for both channels, and L the angular momentum for singlet, triplet, and summed spin states at all energies was found. This may only be achieved at energies above the ionization threshold by including the coupling of the low-lying target discrete states to the target continuum. 25 refs., 6 figs

  5. Are traditional forecasting models suitable for hotels in Italian cities?

    OpenAIRE

    ELLERO, Andrea; PELLEGRINI, Paola

    2014-01-01

    The aim of this paper is to assess the performance of different widely-adopted models to forecast Italian hotel occupancy. In particular, the paper tests the different models for forecasting the demand in hotels located in urban areas, which typically experience both business and leisure demand, and whose demand is often affected by the presence of special events in the hotels themselves, or in their neighborhood.

  6. Energy Efficiency Practices: Assessment of Ohrid Hotel Industry

    OpenAIRE

    Petrevska, Biljana; Cingoski, Vlatko

    2016-01-01

    This paper provides information on the extent how the hotel industry in Ohrid meets the energy efficiency practices in terms of the current level of involvement. By undertaking an online survey in three, four and five-star hotels, the study assesses the attitudes and willingness of hotel managers concerning applying energy efficiency and environmental protection concepts and practices. Moreover, it investigates various determinants of energy consumption, like: solid waste management, resource...

  7. Travel Experience in hotels for the MICE Industry

    OpenAIRE

    Gurkina, Anastasija

    2013-01-01

    The following report is a research-oriented bachelor thesis that investigates the travel experience in the business oriented concentrated in MICE Industry. The objective of this thesis was to assess and measure the level of satisfaction of the MICE travellers in hotels, as well as to find out what are the services and aspects of the hotel that influences the most on the travel experience. The MICE travellers due to the purposes of their visit require specific services from the hotel t...

  8. Global Communication with Icons : Hotel Safety as an Environmental Context

    OpenAIRE

    Heimbürger, Anneli; Khanom, Sukanya

    2015-01-01

    Icons are small signs with fixed meanings. Icons are usually context specific. For example in the context of a hotel, the client can often find icons in hotel room books and safety guides. Scandic Hotel chain, for example, currently provides the manual for its safety system in 14 languages. There are at least two major shortcomings of this system: (1) in emergency or panic situations, it is very difficult to find your own language from the leaflet, and (2) there are no Asian ...

  9. Kajian Eko Interior pada Hotel Budget di Balikpapan

    OpenAIRE

    Gani, Chelline Monica

    2016-01-01

    Ecological approach in the planning and building design requirements that should be met by the perpetrators of physical development. Hotel is one example of a physical building. Now, the hotel concept "budget" became a new phenomenon for the city of Aberdeen. According to the government regulation number PM.53 / HM.001 / mpek / 2013 article 2, the standard business hotel aims to provide protection, either for safety, health, comfort, safety and convenience and environmental preservation. This...

  10. CONTENT ANALYSIS OF HOTEL WEBSITES: CASE STUDY OF CROATIA

    OpenAIRE

    Suzana Markovic; Sanja Raspor; Tomislav Car; Jelena Komsic

    2012-01-01

    In the competitive hotel industry the content of hotel websites has an important role in achieving and maintaining business success and profitability. The purpose of this study is to analyze the websites of a selected group of hotels (three, four and five star) by applying content analysis by six dimensions (contact information, information about facilities, reservations and the surrounding area, as well as communication with customers and web-site functionality) and 22 characteristics. The a...

  11. Chinese hotel general managers' perspectives on energy-saving practices

    Science.gov (United States)

    Zhu, Yidan

    As hotels' concern about sustainability and budget-control is growing steadily, energy-saving issues have become one of the important management concerns hospitality industry face. By executing proper energy-saving practices, previous scholars believed that hotel operation costs can decrease dramatically. Moreover, they believed that conducting energy-saving practices may eventually help the hotel to gain other benefits such as an improved reputation and stronger competitive advantage. The energy-saving issue also has become a critical management problem for the hotel industry in China. Previous research has not investigated energy-saving in China's hotel segment. To achieve a better understanding of the importance of energy-saving, this document attempts to present some insights into China's energy-saving practices in the tourist accommodations sector. Results of the study show the Chinese general managers' attitudes toward energy-saving issues and the differences among the diverse hotel managers who responded to the study. Study results indicate that in China, most of the hotels' energy bills decrease due to the implementation of energy-saving equipments. General managers of hotels in operation for a shorter period of time are typically responsible for making decisions about energy-saving issues; older hotels are used to choosing corporate level concerning to this issue. Larger Chinese hotels generally have official energy-saving usage training sessions for employees, but smaller Chinese hotels sometimes overlook the importance of employee training. The study also found that for the Chinese hospitality industry, energy-saving practices related to electricity are the most efficient and common way to save energy, but older hotels also should pay attention to other ways of saving energy such as water conservation or heating/cooling system.

  12. Corporate Social Responsibility: A Case Study of Scandic Hotels

    OpenAIRE

    Heesbeen, Lars

    2014-01-01

    The aim of the thesis is to discover whether Scandic Hotels is perceived as a leader in Corporate Social Responsibility within the hospitality industry. First a definition of CSR is created and the boundaries of research are given. Next the thesis looks into competitive advantages; how are they created and what has Scandic Hotels done to create a competitive advantage regarding CSR? Next an analysis of Scandic Hotels brand is made, and what they have done in the past twenty years regarding CS...

  13. Digital marketing strategies, online reviews and hotel performance

    OpenAIRE

    Pelsmacker, De, Patrick; Tilburgh, van, Sophie; Holthof, Christian

    2018-01-01

    Abstract: We investigate to what extent digital marketing strategies (such as having a digital marketing plan, responsiveness to guest reviews, and monitoring and tracking online review information) influence hotel room occupancy and RevPar directly, and indirectly through the mediating effect of the volume and valence of online reviews they lead to, and to what extent this mechanism is different for different types of hotels in terms of star rating and independent versus chain hotels. The re...

  14. ENERGY AUDIT – METHOD FOR ENERGY CONSERVATION IN HOTELS

    OpenAIRE

    Hrs Borkovic, Zeljka; Kulisic, Biljana; Zidar, Margareta

    2008-01-01

    In the very near future, energy efficient hotels will cease to be the exception but will be the rule. Energy conservation and the intelligent utilization of renewable energy sources are prerequisite for sustainable development of tourism. Due to global warming and increased standards in hotel industry, there is an increasing demand for energy for cooling in general, although this is especially reflected in hotel industry peaking in summer period. Furthermore, energy demand for hot wa...

  15. Critical Success Factors for Limited Service Hotels in Malaysia

    OpenAIRE

    Wong, Chee Keng

    2015-01-01

    Critical success factors were used originally in Information technology areas when it was first introduced but has since been applied generically in other industries. This study explores the critical success factors for limited service hotels in Malaysia from both customer and hotel operator/ business owners’ perspective. The literature presents information from tourism in general and in Malaysia, definition of limited service hotels and its relevance to the hospitality industry in Malaysia, ...

  16. Business agglomeration in tourist districts and hotel performance

    OpenAIRE

    Marco-Lajara, Bartolomé; Claver Cortés, Enrique; Úbeda García, Mercedes

    2014-01-01

    Purpose – The present paper aims to analyze how the performance of hotels located on the Spanish Mediterranean coast (peninsular and Balearic) and Canary coast is affected by the degree of business agglomeration in tourist districts. If agglomeration affects hotels positively, then the externalities generated in tourist districts will be relevant when locating an establishment. Otherwise, the reason why hotels group together geographically would be more related to the suitability of beaches a...

  17. IMPLEMENTATION OF PROPERTY MANAGEMENT SYSTEM IN HOTEL INDUSTRY

    OpenAIRE

    Krželj-Čolović, Zorica; Cerović, Zdenko

    2013-01-01

    Information and Communication Technologies (ICT) influences the development tourism on globally, and its development has changed the practice of business. Any reference ICT in the hotel industry necessarily begins the concept of Property Management System (PMS). PMS as an essential component for hotel management provides tools as are necessary hotel staff in performing daily operations of the reservation, the accommodation capacities management, accounting, etc. This software supports all bas...

  18. Employees’ Organizational Commitment Challenges - a Hotel Industry Perspective

    Directory of Open Access Journals (Sweden)

    Carmen Arustei

    2014-02-01

    Full Text Available Hotel industry is confronted with some challenges induced by changing customers’ requirements and by a competitive environment. In this context, front-line employees are a very important determinant of organizational performance. Researchers suggested that organizational performance can be achieved through employee organizational commitment (OC development. This is the reason why this paper aims to explore employees’ level of OC components from hotel chains, considering a variety of independent variables. Furthermore, recommendations for hotel managers who want to improve employees’ OC are offered. A quantitative study was conducted on 152 employees from 12 hotels belonging to four international and national hotel chains. We first verified if the same OC components from scholarly literature can be identified in Romanian context. Then, an analysis on differences registered for these OC components was conducted, considering variables like age, gender, educational level, work experience, hotel chain name, hotel location, etc. Considering results, we identified all the three OC components presented in the literature (affective, normative and continuance commitment and also found that affective commitment reaches the highest level of manifestation for the hotel chain employees from our study. Statistically significant differences between the level of OC manifestations are registered for normative commitment considering the “hotel chain”, respondents’ “educational level”, and “hotel chain belonging” variables and also for affective and normative commitment considering the “hotel location” variable. Even though we found support for these differences only for some of the independent variable, we could still draw some guidelines for hotel managers.

  19. The Hotel Franchising In Bulgaria: Current Situation And Perspectives

    OpenAIRE

    Lina Anastassova

    2012-01-01

    The article discusses, after presenting the global franchising market in 2012, the essence of franchising, its types and the specific of hotel franchising. The first aim of the article is to classify the marketing differ ences of the various hotel franchise systems applied in Bulgaria. Based on the desk research the second important article aim is, after providing an actual review of the hotel franchising in the country, to draw conclusions about the barriers and problems in front of the fran...

  20. Audit Branding Grand Candi Hotel Semarang dalam Mempertahankan Okupansi

    OpenAIRE

    Setiawan, Rony Kristanto; Naryoso, Agus; Rahmiaji, Lintang Ratri; Pradekso, Tandiyo

    2015-01-01

    Grand Candi Hotel merupakan salah satu independent hotel bintang limayang berdiri di Kota Semarang. Okupansi Grand Candi Hotel pada awal tahun2015 sangat rendah, di bawah 60%. Okupansi awal tahun 2015 lebih rendahdibanding dengan tahun-tahun sebelumnya. Rendahnya okupansi disebabkan olehbeberapa faktor, diantaranya: melemahnya kondisi ekonomi Indonesia di tahun2015 yang berdampak krisis pada semua sektor USAha, diterbitkannya surat edaranMen-PAN RB No. 10/2014, dan persaingan bisnis perhotela...

  1. A study of workplace satisfaction among hotel employees

    OpenAIRE

    Skeie, Thomas

    2011-01-01

    Master's thesis in International hotel and tourism management This research paper is a descriptive case study of 10 hotel employees collected through in-depth interviews in Stavanger region. The study is focusing on hotel employee’s view of workplace satisfaction and what they think contributes to workplace satisfaction. The study indicates that organizational culture, fair treatment, stress, salary, communication, relationship between co-workers is factors among others which influence emp...

  2. Analisis Kualitas Layanan Hotel New Sany Rosa Bandung

    OpenAIRE

    Elisabeth, Elisabeth

    2013-01-01

    In this decade, hospitality is an industry that grows rapidly in Indonesia, notably inBandung. New Sany Rosa Hotel Bandung is among the most popular hotels. Fac-ing tough industry, transformation at this hotel was enforced. The new managementdelivered a change in customer satisfaction valuation, from suggestions or criticsto service quality. The objective is to identify if five dimensions of service qualityimpact the customer satisfaction and which dimension has most influence on cus-tomer sa...

  3. Advice from creative consumers: a study of online hotel reviews

    OpenAIRE

    Lee, LW

    2014-01-01

    This study explores what creative consumers are compelled to say about hotels through online reviews. Online reviews are highly influential, with consumers preferring the advice of other consumers over industry experts or information provided by the marketer. Over 7,000 online hotel reviews posted on TripAdvisor were examined, using Leximancer, a content analysis tool. This study provides insights on the factors contributing to guest satisfaction and dissatisfaction in luxury hotels and moder...

  4. Occupational exposures and health outcomes among Latina hotel cleaners.

    Science.gov (United States)

    Hsieh, Yu-Chin Jerrie; Apostolopoulos, Yorghos; Hatzudis, Kiki; Sönmez, Sevil

    2014-01-01

    The poor working conditions of Latina hotel cleaners render them particularly vulnerable to elevated occupational hazards that lead to adverse health outcomes. This article presents a comprehensive review of occupational risks (including physical, chemical, biological, and psychosocial risk factors) and health outcomes (including musculoskeletal disorders, respiratory diseases, dermatological diseases and allergies, and psychological disorders) for Latina hotel cleaners, within their unique sociocultural contexts. Preventive interventions for improving Latina hotel cleaners' work and health conditions are recommended.

  5. The Use of Revenue Management in the Hotel Industry

    OpenAIRE

    Holubec, Jakub

    2011-01-01

    This diploma thesis discusses Revenue management as an operational approach to revenue maximization in the hotel industry. The main objective of this thesis is to assess Revenue management approaches of two Prague hotels based on the comparison with academic theory in the hotel industry. The opening part is focused on prerequisites and tools used in Revenue management. Further, new approaches are introduced as well as current trends that have emerged in the recent time. The closing chapter an...

  6. Organizational Form and Performance: Evidence from the Hotel Industry

    OpenAIRE

    Renáta Kosová; Francine Lafontaine; Rozenn Perrigot

    2013-01-01

    We use a unique proprietary panel data set from a large hotel company to study how organizational form affects hotel pricing and performance. Aggregate data patterns suggest sizable performance differences between franchised and company-operated hotels. However, after controlling for other factors, we find that if significant at all, such differences are economically small. Moreover, once we endogenize the choice of organizational form, the differences become insignificant. We conclude that t...

  7. EVALUATING MARKETING ACCOUNTING COLLABORATION IN HOTELS: CAPPADOCIA REGION CASE

    OpenAIRE

    AYTAÇ, Muhammed Bilgehan; DUMAN, Haluk; POLAT, Yusuf

    2016-01-01

    Byincreasing competition, collaboration of departments became very crucial in businesses. It is known that in hotel management, managers have two main data/information sources; marketing and accounting. By this study, it is aimed to giveinsight about the current situation of Turkish hotel industry in terms of marketing/accounting collaboration. For measuring this collaboration, a questionnairedeveloped by Mills & Tsamenyi (2000) is applied to 31 hotel managers at one of the bigge...

  8. Market orientation for the hotel segment : the portuguese case

    OpenAIRE

    Raposo, Mario; Estevão, Cristina; Mainardes, Emerson; Domingues, Maria José

    2010-01-01

    In view of the importance of the hotel segment for the tourism and for the economy of countries such as Portugal, the objective of this study was to measure the level of orientation for the market of the largest hotel groups of Portugal. This investigation initially emphasized the importance of the marketing for the organizations, mainly the orientation for the market. After a brief explanation on the hotel segment in Portugal, an empirical study was presented, of quantitative, exploratory an...

  9. Factors Influencing Environmental Management Practices Among Hotels in Malaysia

    OpenAIRE

    Zaiton Samdin; Kasimu Abdu Bakori; Hamimah Hassan

    2012-01-01

    This paper attempts to investigate the factors that influence hotel managers- attitudes towards sustainable tourism practices (STP) in Kuala Lumpur and the state of Selangor in Malaysia. The study distributes 104 questionnaires to hotels ranging from one star to five-star categories including budget hotels. Out of this figure, 60 copies of the questionnaires were returned and analyzed. The finding revealed that of all the seven factors investigated, only the variables measuring incentives and...

  10. Indoor air problems among employees at a hotel in Copenhagen

    DEFF Research Database (Denmark)

    Holst, Gitte Juel; Harboe, Henrik; Sigsgaard, Torben

    The aim of the study was to investigate indoor air related complaints and symptoms among the employees at a hotel in Copenhagen. A technical inspection of the office environment was performed and showed only minor problems with mould spore counts within normal range. Moreover a questionnaire...... reporting these unexpected findings a hotel employee drew our attention to the hotel’s smoking room, a shelter in the basement of the hotel building without ventilation. However, a lot of the hotel staff smoked down there so an ozone generator was installed in order to clean the air. After this meeting...

  11. International Modal choice determinants in the Spanish Hotel Sector

    OpenAIRE

    Ana Ramón Rodríguez

    2001-01-01

    Hotel industry is a management intensive industry as well as a distinct real estate asset class. During the 80ís, a reduced number of hotel groups led the internationalization of the Spanish tourism industry. In the decade of the 90ís, the process of internationalization wraps to a growing and dynamic volume of hotel chains, acquiring an exponential growth. Spanish hotel firms have nearly one hundred thousand rooms outside their home nations in three hundred and forty six thousand properties ...

  12. Asiakastyytyväisyys Original Sokos Hotel Villassa hotellivierailun aikana

    OpenAIRE

    Hietanen, Essi-Katarina

    2017-01-01

    Tämän opinnäytetyön tarkoituksena oli Original Sokos Hotel Villan asiakastyytyväisyyden nykytilan kartoittaminen. Original Sokos Hotel Villa on avattu vuonna 1991 ja se sijaitsee Tampereen rautatieaseman kupeessa. Original Sokos Hotel Villa on osa S-ryhmään kuuluvaa suomalaista Sokos Hotels -hotelliketjua. Tämän työn teoreettisessa viitekehyksessä perehdyttiin majoitustoimintaan, asiakastyytyväisyyteen sekä palveluun. Tämä tutkimus toteutettiin kvantitatiivista eli määrällistä tutkimusmen...

  13. Sistem Pendukung Keputusan Untuk Pengadaan Fasilitas Hotel Menggunakan Metode TOPSIS

    Directory of Open Access Journals (Sweden)

    Susi Hendartie

    2014-01-01

    Full Text Available The development of hotel business to make consumers more critical to choose a hotel products and services. If the hotel facilities more complete, so interest of the consumer is higher to choose the hotel. This  research study intend to build a decision support system for the procurement of hotel facilities with TOPSIS method. This method uses the six alternative form of the data; hotel rooms (guest  room, karaoke, gift shop, a gym, spa and travel corner (travel tour information and data of some criteria. This method was chosen because it is based on the best alternative concept, was not only has the shortest distance from the positive ideal solution, but also has  the longest distance  from  the  negative  ideal  solution.  TOPSIS  calculations  systems  have  been  done  the  comparison  of  final  value  using  excell calculation. Calculations that used in this research study is simple and produces alternative hotel rooms (guest room with t he highest ranking as the ideal solution. TOPSIS method facilitates decision-makers in choosing the best alternative for the procurement of hotel facilities.Keywords : Decision support system; Hotel facilities; TOPSIS

  14. Penerapan Aplikasi Web Di Hotel Arinda Guest House Bandung

    Directory of Open Access Journals (Sweden)

    Ade Mubarok

    2017-09-01

    Abstract Hotel was a thriving industry very fast with the advent of the information technology. One factor that can provide comfort is the existence of the information rapid to a reservation hotel. Several problems that ordinarily encountered hotel management and customers as it tough for rapid information, do check in and the payment of requiring guests come to the hotel, include families in village records the guest log and make a report manually.In writing thesis this, writer build a application of hotel by adopting information technology. The model used to the development of software is the method waterfall, which begins with analysis needs adapted to systems are go at the hotel arinda guest house, design system and software, coding, testing, and implementation.So that this research produce information system a reservation hotel web-based. Of interface ease of use user and showing functionality that can be used to at the check in , the hotel , faster information and save time prospective guest on do reservations , efficient in recording the guest log and reports.   Keywords: Website, Aplication, Hotel Arinda Guest House, checked in, Waterfall.

  15. Optimizing Observation Networks Combining Ships of Opportunity, Gliders, Moored Buoys and FerryBox in the Bay of Biscay and English Channel

    Science.gov (United States)

    Charria, G.; Lamouroux, J.; De Mey, P. J.; Raynaud, S.; Heyraud, C.; Craneguy, P.; Dumas, F.; Le Henaff, M.

    2016-02-01

    Designing optimal observation networks in coastal oceans remains one of the major challenges towards the implementation of future Integrated Ocean Observing Systems to monitor the coastal environment. In the Bay of Biscay and the English Channel, the diversity of involved processes requires to adapt observing systems to the specific targeted environments. Also important is the requirement for those systems to sustain coastal applications. An efficient way to measure the hydrological content of the water column over the continental shelf is to consider ships of opportunity. In the French observation strategy, the RECOPESCA program, as a component of the High frequency Observation network for the environment in coastal SEAs (HOSEA), aims to collect environmental observations from sensors attached to fishing nets. In the present study, we assess that network performances using the ArM method (Le Hénaff et al., 2009). A reference network, based on fishing vessels observations in 2008, is assessed using that method. Moreover, three scenarios, based on the reference network, a denser network in 2010 and a fictive network aggregated from a pluri-annual collection of profiles, are also analyzed. Two other observational network design experiments have been implemented for the spring season in two regions: 1) the Loire River plume (northern part of the Bay of Biscay) to explore different possible glider endurance lines combined with a fixed mooring to monitor temperature and salinity and 2) the Western English Channel using a glider below FerryBox measurements. These experiments combining existing and future observing systems, as well as numerical ensemble simulations, highlight the key issue of monitoring the whole water column in and close to river plumes (e.g. using gliders), the efficiency of the surface high frequency sampling from FerryBoxes in macrotidal regions and the importance of sampling key regions instead of increasing the number of Voluntary Observing Ships.

  16. Channelling and channelling radiation

    International Nuclear Information System (INIS)

    Soerensen, A.H.; Uggerhoej, E.

    1987-01-01

    The study of channelling phenomena has developed rapidly since the early 1960s and today channelling has found many applications. The radiation emitted by channelled megaelectronvolt and gigaelectronvolt electrons and positrons has been investigated extensively and the possibility of, for example, constructing intense tunable X- and γ-ray sources is being explored. Multi-gigaelectronvolt radiation and pair-creation processes in single crystals show similarities with strong-field effects and are of particular interest because of high production rates that persist far beyond the channelling regime. (author)

  17. PERANAN AKURASI SISTEM KOMPUTER HOTEL DI FRONT OFFICE DEPARTEMENT DALAM MENINGKATKAN KEPUASAN TAMU DI THE BALAVA HOTEL MALANG

    OpenAIRE

    fitria earlike anwar sani

    2016-01-01

    Front Office is where the provision of information for guests were in the hotel from arranging their departure, including managing payments during their stay at the hotel. To facilitate the work of Front Office, the hotel uses a system called the Emerald System. System as one of the leading framework for managing information technology control serves to bring together all the needs of management by bridging existing dividing business risks, control needs and technical issues. According to the...

  18. The aspect of mobility in the career paths of hotel managers of one hotel chain in Helsinki.

    OpenAIRE

    Pinigina, Nadezda

    2011-01-01

    The changes in the modern environment happen constantly. Individuals and organizations try to cope with the changes. The hotel industry has been showing good economical results globally and in Finland during the recent years, and therefore it is an attractive working environemnt. The purpose of this qualitative research was to understand the role of mobility in the career paths of the hotel managers in Helsinki. The hotel managers of only one company were interviewed, therefore the resul...

  19. Selecting better attributes in third-party hotel reservation Web sites: A comparative analysis

    Directory of Open Access Journals (Sweden)

    Ruben Huertas

    2009-06-01

    Full Text Available Internet has been viewed by many travel organizations as an innovative and competitive marketing tool in offering travel-related information and online transaction opportunities (Doolin et al., 2002. But, Internet also has proportionate opportunities to appear new intermediaries in the new hotel value chain (Connolly et al., 1998. A substantial portion of online room reservations continues to be accounted by the third-party Web sites (Law and Cheung, 2006. Hotels have been actively involved in multi-channel distribution in order to sell products and services more efficiently using a combination of traditional and electronic channels. It is important for organizations to rely on the channels that best match the organizational goals (O’Connor and Frew, 2004.The methodology for the experiment follows Statistical Design of Experiments (SDE. SDE is a statistical technique useful for developing, improving and optimizing processes and also has important applications in research into customer psychology and behaviour (Rosenbaum 1999. However, SDE is not a new tool in marketing; pioneering works such as those by Holland and Cravens (1973, Chevalier (1975 and more recently those of Starkey, Aughton and Brewin (1997, Almquist y Wyner (2001 have used full factorials and fractional factorial designs. In this work we use a fractional factorial design in four four-size blocks design and we have not find any reference that use this kind of design in Marketing.

  20. Importance of staff training in hotel industry Case Study: Hotel Dukagjini

    Directory of Open Access Journals (Sweden)

    MSc. Albana Gazija

    2011-12-01

    Full Text Available In every business, independently of the activity, human resources are the most precious capital. In terms of global competition and rapid change, personnel training are essential. Every manager should be able to attract qualified and capable personnel, in order to use their skills in achieving organizational objectives. In a market economy where uncertainty is rather widespread, obtaining knowledge and information is becoming a source for creating competing advantages. One of the most important aspects in contemporary hotel industry is getting to know the new methods and techniques through training. Staff training is an important part in Human Resource Management, in order to improve employee performance, respectively it helps putting their skills to better use and specialization in their work. Application of an efficient training process has an important impact in increasing employee performance.      The aim of this study is to understand the importance of personnel training in hotel industry. The study includes the theoretical part for staff training, importance and benefits. The empirical part is composed by a qualitative method research of Hotel Dukagjini in Peja. The paper’s results have shown that management has a relatively good understan-ding of the importance of personnel training; the hotel may be in a favorable situation if the employees keep taking continuous training.

  1. Analisis dan Perbaikan Layanan Hotel Menggunakan Servqual dan Diagram Kartesius (Studi Kasus di Hotel Kombokarno

    Directory of Open Access Journals (Sweden)

    Rindang Rayo Ranas

    2016-06-01

    The purposes of this research is to analyze and suggest a service quality improvement in Kombokarno Hotel. This research used ServQual dimension variables that consist of tangible, reliability, responsiveness, assurance, and empathy as a dimensions of service quality. It used 144 guests of Kombokarno Hotel as a sample for the research. The result of the collected data then be tested based on it’s validation and reliability by using SPSS 16.0 software. The result of data processing shows the validity of each question variable in the questionnaire. Then the data be analyzed using ServQual method to see the Gap between hope and reality. Furthermore it is processed by Kartesius diagram to see what performance that need to be improved. The result of the researched shows that the cleanness of the hotel always in good term, the electronic utilities (lamp, AC, TV, etc, are functioned well, and the hotel’s building ‘good look’ became the most priority to improve the performance of service quality in the hotel.

  2. Selection of the optimal set of revenue management tools in hotels

    OpenAIRE

    Korzh, Nataliia; Onyshchuk, Natalia

    2017-01-01

    The object of research is the scientific category «revenue management» and its tools, which, with the growth of the number of on-line sales channels of hotel services, become decisive in the struggle for survival. The existence of a large number of profit management tools associated with the online booking regime work as a SmallDat and gives quite scattered information about the state of the market. One of the most problematic areas is the formation of perspective analytics using existing too...

  3. Hotel de congresos en Augsburgo Alemania Federal

    Directory of Open Access Journals (Sweden)

    Schmidt, W.

    1977-06-01

    Full Text Available It comprises 3 basements and 35 upper storeys, of which 17 are designed for the hotel and a further 15 for apartments, both functions being separated by a technical floor. In the top two levels, a restaurant has been set up, from where a splendid panoramic view of the AIps is given. Prefabrication predominates in the construction, and only the central nucleus of vertical Communications and perimetral supports were made with concrete mixed on site. Thanks to this system, this 118 m high building was completed in only nine months. The execution of the prefabricated components, such as the parts making up the pugging and the semicircular cantilevers of the terraces, took place in a provisional factory set up ¡n the work area, and which was equipped with a steam plant to achieve the quick setting of the precast parts. On the outside, the new hotel offers the town a lively touch, due in part to the original arrangement of the terraces which jut out like a honeycomb, from the circular block of the building.Consta de 3 sótanos y 35 plantas superiores, de las cuales 17 están destinadas al hotel y otras 15 a apartamentos, separándose ambas funciones por una planta técnica. En los dos últimos niveles se ha instalado un restaurante, desde el que se ofrece una espléndida panorámica sobre los Alpes. En la construcción predomina la prefabricación y solamente el núcleo central de comunicaciones verticales y los apoyos perimetrales se realizaron con hormigón preparado a pie de obra. Gracias a dicho sistema se pudo terminar este edificio de 118 m de altura en tan sólo nueve meses. La ejecución de los elementos prefabricados, tales como las piezas que constituyen los forjados y los voladizos semicirculares de las terrazas, se llevó a cabo en una fábrica provisional montada en la zona de la obra, y a la que se equipó con una instalación de vapor para conseguir el rápido fraguado de las piezas prefabricadas. Exteriormente, el nuevo

  4. Manual de accesibilidad universal para hoteles

    OpenAIRE

    SOCYTEC; Paradores de Turismo de España, S.A.

    2007-01-01

    El Manual de Accesibilidad Universal para Hoteles, realizado conjuntamente por Paradores de Turismo de España y el Real Patronato sobre Discapacidad, se estructura tomando como base la secuencia común de movimientos de cualquier persona usuaria de un establecimiento hotelero: comenzando desde el acceso exterior –aparcamiento, entrada al edificio– y primer contacto –vestíbulo, recepción–, pasando por el resto de zonas comunes –salones, zonas de restauración, espac...

  5. Multy storey building project: Starlight Hotel

    OpenAIRE

    Vicarregui Guijarro, Pedro

    2016-01-01

    Following our client’s visions, we decided to build a multistory building which is going to fulfil all his requirements. The plot is located in Carl Klitgaards Vej 30, 9400 Nørresundby, next to the famous Limfjord and to the queen’s residence. This makes it suitable for a hotel because it will attract tourists from all over the world. The plot is placed 4 kilometres from the airport, which makes it comfortable for arriving foreign tourists. It is close to the city centre, which ...

  6. Breakfast in a hotel dining room

    Directory of Open Access Journals (Sweden)

    Mary Kennan Herbert

    2009-01-01

    Full Text Available My father and I were the only ones there on a winter Saturday.Yet a full staff of penguins was on duty, webbed shoes muffled on thick but aging carpet, their lined faces and beaks a bit mottled.They brought us the morning newspaper, toast, coffee, orange juice, grapefruit (a beauty nestled on ice in a pewter tureen, an old-fashioned presentation,with a hint of decay.The hotel was closed shortly thereafter, for a decade, then remodeled,reopened with new crystal, dinnerware with postmodern chi...

  7. The Experience Economy in Thai Hotels and Resort Clusters: The Role of Authentic Food

    Directory of Open Access Journals (Sweden)

    Thanan Apivantanaporn

    2013-04-01

    Full Text Available Although hotels and other tourist institutions in Thailand have been making some sporadic attempts to incorporate specifically Thai food and beverage (F&B elements into their overall product offering, this has rarely been attempted in a thoughtful and systematic manner. This is despite the importance of F&B in determining overall levels of customer satisfaction and the recent importance attached to incorporating ‘Thainess’ into the hotel and tourism industry nationwide. It is, therefore, rather surprising that little if any sustained effort has been made to define authenticity with respect to Thai food (bearing in mind also regional variations or to incorporate certificates of quality to establishments providing such authentic dishes. This paper draws on qualitative research and personal observation undertaken in a wide range of Thai hotels with a view to identifying emergent value-adding clusters in the domestic hospitality sector. It describes and categorizes the uses of Thai F&B currently and identifies shortcomings in industry vision, which leads to recommendations for both hotel and resort managers and also to those responsible for national level tourism development efforts. The paper also recognizes the problematic nature of the concepts of ‘authenticity’ in this context and attempts to reconcile differing conceptions.

  8. Analyzing solid waste management practices for the hotel industry

    Directory of Open Access Journals (Sweden)

    S.T. Pham Phu

    2018-01-01

    Full Text Available The current study aims to analyze waste characteristics and management practices of the hotel industry in Hoi An, a tourism city in the center of Vietnam. Solid wastes from 120 hotels were sampled, the face-to-face interviews were conducted, and statistical methods were carried out to analyze the data. The results showed that the mean of waste generation rate of the hotels was 2.28 kg/guest/day and strongly correlated to internal influencing factors such as the capacity, the price of the room, garden, and level of restaurant. The differences in waste generation rate of the hotels were proved to be statistically significant. The higher the scale of hotels, the higher the waste generation rate. Moreover, the waste composition of the hotels was identified by 58.5% for biodegradable waste, 25.8% for recyclables and 15.7% for others. The relative differences in the waste composition of the hotels by climate, the features of hotels, and the types of the guest were explained. Whereby, the higher size of the hotels, the higher percentage of biodegradable and less proportion of recyclable waste. Also, this study revealed that the implementation status of waste management practices of the hoteliers initially reaped quite positive achievements with 76% for sorting, 39% for recycling, 29% for reduction, and 0.8% for composting. The rate of waste management practices was proportional to the scale of the hotel. This study provided information on waste management practice of hotel industry and contributed to the overall assessment of municipal solid waste management practices of Hoi An city.

  9. Market segmentation and the changing budget hotel industry in urban South Africa

    OpenAIRE

    Market segmentation and the changing budget hotel industry in urban South Africa

    2013-01-01

    Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country’s re-entry into the global tourism ec...

  10. Faktor Bauran Pemasaran Yang Berkontribusi Bagi Konsumen Dalam Memilih Budget Hotel Di Indonesia

    OpenAIRE

    Sugiyanto, Valensia; Kurniawan, Antonius; Aprilia, Adriana; Jokom, Regina

    2014-01-01

    Budget hotel menjadi tren dalam dunia perhotelan Indonesia, banyak pengusaha hotel membangun hotel dengan konsep ekonomis, namun seringkali pengusaha budget hotel tersebut mengabaikan apa yang menjadi kebutuhan konsumen sesungguhnya, karena itu peneliti ingin mengetahui faktor apa saja yang berkontribusi bagi konsumen dalam memilih budget hotel di Indonesia. Penelitian ini menemukan empat faktor yang berkontribusi bagi konsumen dalam memilih budget hotel di Indonesia yaitu first impression, h...

  11. Penyusunan Dan Penyelenggaran A La Carte Menu Pada Hotel Sinabung Dan Resort

    OpenAIRE

    Nasution, Rahmawaty

    2011-01-01

    Dalam operasional hotel, hotel memiliki beberapa departemen yang mempunyai peranan yang sangat penting dalam penjualan jasa dan pelayanan, dan salah satunya adalah departemen Food & Beverage. Food & Beverage mempunyai peran yang sangat besar dalam sebuah hotel, karena pendapatan sebuah hotel yang terbesar ada pada Food & Beverage terutama pada restoran. Adapun salah satu nama jenis restoran yang ada di Hotel Sinabung. Hotel Sinabung menyediakan jenis menu antara lain A La Carte Menu. M...

  12. Consumer emotional response as a predictor of preferences: A case of hotel style design

    OpenAIRE

    Mukhamejanova, Zukhra; Korbo, Kristie L.

    2015-01-01

    Master's thesis in International hotel and tourism management As the hospitality industry grows, so does the number of consumers booking hotels online. These consumers choose hotels based on webpage information such as hotel pictures and other promotional media. Given the importance of visual stimuli displayed on hotel webpages, little research effort has been devoted to the guests’ emotional response to hotel design. The aim of this study is to measure consumer’s emotional responses an...

  13. Observation of the Higgs boson and measurement of its properties in the HWW* channel with the ATLAS detector at the LHC

    CERN Document Server

    AUTHOR|(INSPIRE)INSPIRE-00364274; Shenjian, Chen (NJU)

    The Higgs boson decays to WW* is observed based on an excess of events over background of 6.1 standard deviations in the dilepton final state including all flavour channels (ee/μμ and eμ/μe) and jet multiplicity categories (nj = 0, 1,≥ 2), where theStandard Model expectation is 5.8 standard deviations. Evidence for thevector-boson fusion (VBF) production process is also obtained with a significance of3.2 standard deviations. The different favour channels eμ/μe have the best expected signal sensitivity. The low jet multiplicity categories are dominantly contributed by the gluon-gluon fusion (ggF) production process whereas the large jet multiplicity category has the best sensitivity to the VBF production process. The results are obtained from proton-proton collision data recorded by the ATLAS detector at the LHC, corresponding to 4.5fb-1 at √s = 7TeV and 20.3fb-1 at √s = 8TeV. The background contribution in each channel and jet multiplicity category varies and is determined mostly with data-driven ...

  14. From microbes to water districts: Linking observations across scales to uncover the implications of riparian and channel management on water quality in an irrigated agricultural landscape

    Science.gov (United States)

    Webster, A.; Cadenasso, M. L.

    2016-12-01

    Interactions among runoff, riparian and stream ecosystems, and water quality remain uncertain in many settings, particularly those heavily impacted by human activities. For example, waterways in the irrigated agricultural landscape of California's Central Valley are seasonally disconnected from groundwater tables and are extensively modified by infrastructure and management. These conditions make the impact of riparian and channel management difficult to predict across scales, which hinders efforts to promote best management practices to improve water quality. We seek to link observations across catchment, reach, and patch scales to understand patterns of nitrate and turbidity in waterways draining irrigated cropland. Data was collected on 80 reaches spanning two water management districts. At the catchment scale, water districts implemented waterway and riparian management differently: one water district had a decentralized approach, allowing individual land owners to manage their waterway channels and banks, while the other had a centralized approach, in which land owners defer management to a district-run program. At the reach scale, riparian and waterway vegetation, geomorphic complexity, and flow conditions were quantified. Reach-scale management such as riparian planting projects and channel dredging frequency were also considered. At the patch scale, denitrification potential and organic matter were measured in riparian toe-slope soils and channel sediments, along with associated vegetation and geomorphic features. All factors were tested for their ability to predict water quality using generalized linear mixed effects models and the consistency of predictors within and across scales was evaluated. A hierarchy of predictors emerges: catchment-scale management regimes predict reach-scale geomorphic and vegetation complexity, which in turn predicts sediment denitrification potential - the patch-scale factor most associated with low nitrate. Similarly

  15. DAMPAK PENERBITAN PERATURAN WALIKOTA YOGYAKARTA NOMOR 77 TAHUN 2013 TENTANG PENGENDALIAN PEMBANGUNAN HOTEL TERHADAP PERMOHONAN IZIN PEMBANGUNAN HOTEL DI KOTA YOGYAKARTA

    OpenAIRE

    ., BERLIAN

    2015-01-01

    Together with the increasing of tourist who visit in Yogyakarta, the amount of the hotel constructions are increasing too. It is very common to find a hotel in every side of this city. This leads a problem. The hotel construction become uncontrolled in this city. In this situation, the Yogyakarta District Govermentm make a moratorium regulation about a hotel construction with Peraturan walikota Yogyakarta Nomor 77 Tahun 2013 tentang Pengendalian Pembangunan Hotel. This paper will discuss ...

  16. Comparative Analysis Of Customer Relationship Management at Grand Aston Hotel Medan and Polonia Hotel Medan and Its Impact To The Customer Loyalty

    OpenAIRE

    Lubis, Arlina Nurbaity; Absah, Yeni

    2016-01-01

    Tourism business development can increase the competition, particularly in the hotel industries. The existence of new hotels including five star hotels and the trend of budget hotel or pop hotels can increase the competition. One way to survive from the competition is by making a good relationship with the customers. The implementation of customer relationship management (CRM) can be used as business strategy to face the competition. CRM can create customer loyalty because by usin...

  17. Work-Family Balance Practices Among Irish Hotel Employees in a Human Resource Management Context

    OpenAIRE

    Farrell, Kathleen

    2014-01-01

    The study explored work-family balance among Irish hotel employees. Employees of a 5*, 4* and 3* hotels were surveyed in a unionised hotel group, a non-unionised hotel group and two family-run hotels, including a 4* and a 3*. Two thirds of those surveyed were front-line employees and a total of 246 (22%) returned questionnaires were used for data analysis. Regarding work-family supports, there was a considerable range varying from hotels with no supports, hotels with one support and hotels wi...

  18. MANAJEMEN RISIKO PADA PEMBANGUNAN PENGEMBANGAN HOTEL YANG SEDANG BEROPERASI ( STUDI KASUS PADA PEMBANGUNAN EXTENSION VILLA HOTEL ALILA UBUD

    Directory of Open Access Journals (Sweden)

    I Ketut Yasa Dharmika

    2015-07-01

    Full Text Available Construction of the hotel development is carried out without cessation of the hotel operations have a bigger challenge because of many things such as: accesses to the hotel, material loading area, noise, safety of guests and hotel staff, working time, demonstrations, etc should be well managed in order to minimize the impacts to hotel operation. Risk is the chance of occurrence of adverse events, which is caused by the uncertainty. The research aims to identify, analyze and how the risks can be managed. The method in this research is Descriptive Qualitative Risk Analisis. Respondents determined by Purposive Sampling, from various stakeholders who are competent in this development. The research are identified 47 risks. Eleven risks are unacceptable risk includes  : noise, licensing, planning of MEP works, declining of contractor profit, the rising cost for build a new access roads, land slides, limited parking, hotel access interference,  discomfort of the hotel’s guests and staff, disruption in the project work time and delay of project completion due to interruption by the hotel operations. Nineteen risks are undesirable risk includes: public opinion, decreasing of green open land, insufficient capacity of the existing facilities, difficulties in the hotel's marketing, declining of the hotel room’s selling prices, the declining of satisfaction level of hotel guests, decreasing of hotel’s profits, lack of project scope, nappropriate strategy for supplying material and equipment and lack of competence of the project consultants and contractors, inappropriate standard of job’s handling, lack of quality control, inappropriate  project organizational, improper work methods, limited area for materials loading, decreasing of  cleanliness levels of the hotel, insufficient noise isolation blocks. Ten risks are acceptable risk and seven risks are negligible risk. Major risks are unacceptable and undesirable risk, which are need to be managed

  19. GAMBARAN TUGAS TRAINEE DI KITCHEN HOTEL NOVOTEL BANDUNG

    Directory of Open Access Journals (Sweden)

    Nasim Amarabit Taqwa Zun

    2016-03-01

    Full Text Available Abstract - Novotel Hotel Bandung has a uniqueness in presentation at breakfast and omlette played by a trainee. Not only that, besides being a man of a trainee omlette also believed to make a food product. The existenceof the uniqueness of the writer very interested to examine and make a final project with the title “Trainee job description at kitchen Novotel Hotel Bandung”. Based on the research and discussion section conducted kitchen Novotel Hotel Bandung, the conclusion by the authors includes explanations, knowledge and preparation responsibilities trainee to support quality improvement kitchen product and follow the duties and responsibilities of an operations trainee at Novotel Hotel Bandung well so that the problem can solved. Keywords :Unique, Trainee, Duty Asbtrak - Hotel Novotel Bandung memiliki suatu keunikan dalam penyajian pada saat breakfast dan omeltte yang diperankan oleh seorang trainee.Bukan itu saja, selain menjadi seorang omeletteman, seorang trainee juga sudah dipercaya membuat suatu product makanan di setiap sectionnya. Adanya keunikan tersebut menjadi suatu ketertarikan untuk meneliti dengan judul  “tugas trainee di kitchen Hotel Novotel Bandung”. Berdasarkan hasil penelitian dan pembahasan yang dilakukan di bagian kitchen hotel Novotel Bandung, memuat kesimpulan dengan adanya penjelasan-penjelasan, pengetahuan mengenai tanggung jawab trainee dan preparation untuk mendukung peningkatan kualitas product kitchen dan mengikuti tugas serta tanggung jawab operasional di Hotel Novotel Bandung dengan baik sehingga masalah tersebut bisa diatasi. Kata kunci :Unik, Trainee, Tugas

  20. The Homeless Child at School: From Welfare Hotel to Classroom

    Science.gov (United States)

    Gewirtzman, Rena; Fodor, Iris

    1987-01-01

    This article elucidates some causes of homelessness and describes living conditions in shelters and welfare hotels. Recommendations are offered to the school-based support team, in cooperation with teachers, to help ease the child's transition from hotel to school and initiate preventative health measures. (Author/BN)

  1. Teaching Case: MiHotel--Applicant Processing System Design Case

    Science.gov (United States)

    Miller, Robert E.; Dunn, Paul

    2018-01-01

    This teaching case describes the functionality of an applicant processing system designed for a fictitious hotel chain. The system detailed in the case includes a webform where applicants complete and submit job applications. The system also includes a desktop application used by hotel managers and Human Resources to track applications and process…

  2. Consumers Preference for Hotel Amenities and Willingness to Pay ...

    African Journals Online (AJOL)

    Consumers Preference for Hotel Amenities and Willingness to Pay in Lagos. ... ATBU Journal of Environmental Technology ... attributes, recreation and entertainment (including food and beverages), hospitality and basic attributes are some of the significant factors affecting demand and pricing of hotel in the study area.

  3. Hotel industry expansion and sustainable development: A case ...

    African Journals Online (AJOL)

    This article examines how international hotel industry expansion affects sustainable development in the context of least developed countries. The study focuses on power asymmetries in the governance processes of hotel value chains. First it develops a model to analyse these processes. Subsequently this model is used to ...

  4. Bauran Pemasaran Yang Mempengaruhi Loyalitas Konsumen Di Hotel Garden Palace

    OpenAIRE

    Wijaya, Adeline; Cynthia, Cynthia

    2017-01-01

    Bauran Pemasaran yang Mempengaruhi Loyalitas Konsumen di Hotel Garden Palace Penelitian ini dilakukan untuk mengetahui pengaruh bauran pemasaran terhadap loyalitas konsumen dengan kepuasan konsumen sebagai variabel perantara di hotel Garden Palace Surabaya. Indikator-indikator yang terdapat dalam bauran pemasaran berperan dalam membentuk kepuasan konsumen sehingga menghasilkan loyalitas konsumen. Teknik analisis data yang digunakan adalah Partial Least Square (PLS). Hasil penelitian menunjukk...

  5. PERANAN COOK DI EVENT KITCHEN HOTEL HYATT REGENCY BANDUNG

    Directory of Open Access Journals (Sweden)

    Rizky Firdaus

    2016-03-01

      Abstrak - Hotel merupakan salah satu pendukung pariwisata, dimana keberadaanya begitu penting untuk mengakomodir kebutuhan-kebutuhan wisatawan yang berkaitan dengan penginapan, restoran, penyelenggaraan event dan hiburan, sehingga faktor kualitas pelayanan yang diberikan menjadi kunci keberhasilan dari suatu hotel. Penyelenggaraan event di hotel menjadi tren tersendiri dan sangat berpotensi untuk terus dikembangkan, salah satu kualitas pelayanan yang sangat penting yaitu penyediaan hidangan bagi kegiatan event, maka peran cook di event kitchen menjadi aspek yang dapat menentukan baik tidaknya event terlaksana. Hotel Hyatt Regency Bandung sebagai hotel bintang 5 memiliki 6 outlet untuk mendukung pelayanan hidangan bagi event yang diselenggarakan di hotel tersebut. Keenam outlet tersebut yaitu outlet Banquet Kitchen, outlet Taruma Café Kitchen, outlet Regecy Kitchen, outlet Cha Yuen Kitchen, outlet Commissary Kitchen dan outlet Simider Kitchen. Dalam suatu outlet biasanya terdiri dari 6 sampai 7 cook. Dimana mereka memiliki tugas masing-masing, seperti bagian chef de partie yang bertugas untuk menyediakan dan mengawasi pengadaan kebutuhan bahan makanan, dan ada pula bagian commis yang bertugas untuk mengolah bahan makanan menjadi masakan yang dapat disajikan untuk kegiatan event. Peran dari masing-masing bagian begitu penting bagi kelancaran event yang terlaksana, dan kelancaran suatu event yang terlaksana berdampak baik pada image hotel dimata konsumen.   Kata Kunci : Hotel, Even Kitchen, Cook.

  6. ECONOMIC CRISIS IMPACT ON COUNTY ALBA HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    MOISA Claudia Olimpia

    2012-12-01

    Full Text Available The present paper, dominated by the global economic crisis effects is and continues to be a critical time for global tourism industry and for Romanian too. This study tries to play on a particular case, Park Hotel, located in Alba Iulia, the impact of this phenomenon over tourist hotel services.

  7. ECONOMIC CRISIS IMPACT ON COUNTY ALBA HOTEL INDUSTRY

    OpenAIRE

    MOISA Claudia Olimpia

    2012-01-01

    The present paper, dominated by the global economic crisis effects is and continues to be a critical time for global tourism industry and for Romanian too. This study tries to play on a particular case, Park Hotel, located in Alba Iulia, the impact of this phenomenon over tourist hotel services.

  8. Elderly Single Room Occupancy (SRO) Hotel Tenants: Still Alone.

    Science.gov (United States)

    Rollinson, Paul A.

    1991-01-01

    Conducted study of single room occupancy (SRO) hotels in Chicago, Illinois and collected data on everyday experiences of 53 elderly tenants. Findings showed that hotel environments offered anything but independence. Residents were trapped in situation that exacerbated isolation and withdrawal from society and were in desperate need of social…

  9. Testing expected and perceived service quality in the hotel industry

    Directory of Open Access Journals (Sweden)

    Vujko Aleksandra

    2015-01-01

    Full Text Available Guest satisfaction is the key to retaining existing and attracting new guests. In order to reach this goal, managers in hotels have become aware of the fact that the quality stay is reflected in the unique experiences of the tourists in particular. Guest satisfaction with hotel services can be tested by various methods. In this study, we used a questionnaire technique, in which respondents were guests of the hotel 'Vojvodina', 'Novi Sad' and 'Park' in Novi Sad, then the guests of the hotel 'Vojvodina' and 'Gold Class' in Zrenjanin, as well as the guests of the hotel 'Brothers Sekulic' in Zlatibor. The respondents were asked to evaluate various aspects of the business environment, employees' attitude towards guests, taste and variety of food and beverages. Data are presented in tables with brief comments. Based on the analysis of dependent and independent variables, we concluded that the physical features of a hotel, as well as the guest-employee relationship, are primarily related to the personal experience. Guests were the least satisfied with the hotel bar. These pieces of information are crucial for the hotel enterprises and contribute to the advancement of business through the adjustment of the product to the needs of the customer.

  10. Price, exclusivity and luxury: Exploring London's luxury hotels

    African Journals Online (AJOL)

    2016-07-11

    Jul 11, 2016 ... Price, exclusivity and luxury: Exploring London's luxury hotels. Andy Heyes and Conrad Lashley. Stenden Hotel Management School, Leeuwarden, The Netherlands. *Corresponding author email: andyheyes@hotmail.co.uk. Luxury is commonly said to be in the eye of the beholder. It typically relies upon ...

  11. Hotel quality in the European Capital of Culture: Leeuwarden 2018 ...

    African Journals Online (AJOL)

    Hotel quality in the European Capital of Culture: Leeuwarden 2018. ... Research in Hospitality Management ... positive guest reviews on review sites, and for authorities to engage in stimulating the knowledge and skills of local hotel operators in order to be best prepared for the Leeuwarden Cultural Capital 2018 event.

  12. Hotel & Food Service Industries. Workforce & Workplace Literacy Series.

    Science.gov (United States)

    BCL Brief, 1992

    1992-01-01

    This brief gives an overview of the topic of workplace literacy for the hotel and food service industries and lists program contacts. The following organizations operate employee basic skills programs for hotel and food service employees, provide technical assistance, or operate grant programs: Essential Skills Resource Center; Language Training…

  13. New Employment Forecasts. Hotel and Catering Industry 1988-1993.

    Science.gov (United States)

    Measurement for Management Decision, Ltd., London (England).

    Econometric forecasting models were used to forecast employment levels in the hotel and catering industry in Great Britain through 1993 under several different forecasting scenarios. The growth in employment in the hotel and catering industry over the next 5 years is likely to be broadly based, both across income levels of domestic consumers,…

  14. Management Trainees in the Hotel Industry: What Do Managers Expect?

    Science.gov (United States)

    Baum, Tom

    1991-01-01

    Comparison of a survey of 118 United Kingdom hotel managers (53 percent response) with a similar study of 75 U.S. managers found key differences reflecting the impact of cultures on management expectations. Significant similarities support development of an internationally transferable core curriculum for hotel management. (SK)

  15. Exploring employee participation and work environment in hotels

    DEFF Research Database (Denmark)

    Markey, Raymond; Harris, Candice; Knudsen, Herman

    2014-01-01

    We explore the relative impact of direct and representative forms of participation on quality of the work environment, based on multi-method case studies of two hotels each in New Zealand and Denmark. The degree of direct participation is higher at the New Zealand hotels, yet, workload and stress...

  16. Orientation and Integration of New Employees in an Organization Hotel

    Directory of Open Access Journals (Sweden)

    Daniel Dăneci-Pătrău

    2016-01-01

    The aim of this study is to highlight the role and importance of the integration process,orientation and training of new employees within an organization hotel. To achieve was analyzedprofessional orientation program for new employees in the department reception at Hotel DaliConstanta, offering a guide to best practices be reflected in the behavior of employees to hotelguests in the future.

  17. Implementation of Chaid Algorithm: A Hotel Case

    Directory of Open Access Journals (Sweden)

    Celal Hakan Kağnicioğlu

    2014-11-01

    Full Text Available Today, companies are planning their own activities depending on efficiency and effectiveness. In order to have plans for the future activities they need historical data coming from outside and inside of the companies. However, this data is in huge amounts to understand easily. Since, this huge amount of data creates complexity in business for many industries like hospitality industry, reliable, accurate and fast access to this data is to be one of the greatest problems. Besides, management of this data is another big problem. In order to analyze this huge amount of data, Data Mining (DM tools, can be used effectively. In this study, after giving brief definition about fundamentals of data mining, Chi Squared Automatic Interaction Detection (CHAID algorithm, one of the mostly used DM tool, will be introduced. By CHAID algorithm, the most used materials in room cleaning process and the relations of these materials based on in a five star hotel data are tried to be determined. At the end of the analysis, it is seen that while some variables have strong relation with the number of rooms cleaned in the hotel, the others have no or weak relation.

  18. Hotel "Nagoya Castle", Japón

    Directory of Open Access Journals (Sweden)

    Takenaka Komuten, Co. Ltd.

    1970-04-01

    Full Text Available This hotel has 254 rooms, of which 138 are single and 99 double bed rooms, and 9 rooms have twin beds. There are also 5 suites and 5 bedrooms in the Japanese style. It can accommodate in all 370 persons. Among its special facilities the following are noteworthy. A large dining hall, with room for 3 000 guests, this being the largest banquet hall in central Japan; a beautiful open air pool; a magnificent garden; and a parking site with space for 400 cars.Este hotel consta de 254 habitaciones, de ellas: 138 individuales, 99 dobles con una cama, 9 dobles con dos camas, 5 suites y 3 habitaciones ambientadas al estilo japonés. Tiene capacidad de alojamiento para 370 personas. Entre sus instalaciones especiales figuran: un gran salón de banquetes —para 3.000 comensales—, que es el mayor del Japón central; una bella piscina al aire libre; un magnífico jardín; y un estacionamiento con capacidad para aparcar 400 turismos.

  19. Implementation of Chaid Algorithm: A Hotel Case

    Directory of Open Access Journals (Sweden)

    Celal Hakan Kagnicioglu

    2016-01-01

    Full Text Available Today, companies are planning their own activities depending on efficiency and effectiveness. In order to have plans for the future activities they need historical data coming from outside and inside of the companies. However, this data is in huge amounts to understand easily. Since, this huge amount of data creates complexity in business for many industries like hospitality industry, reliable, accurate and fast access to this data is to be one of the greatest problems. Besides, management of this data is another big problem. In order to analyze this huge amount of data, Data Mining (DM tools, can be used effectively. In this study, after giving brief definition about fundamentals of data mining, Chi Squared Automatic Interaction Detection (CHAID algorithm, one of the mostly used DM tool, will be introduced. By CHAID algorithm, the most used materials in room cleaning process and the relations of these materials based on in a five star hotel data are tried to be determined. At the end of the analysis, it is seen that while some variables have strong relation with the number of rooms cleaned in the hotel, the others have no or weak relation.

  20. Observing non-equilibrium state of transport through graphene channel at the nano-second time-scale

    Science.gov (United States)

    Mishra, Abhishek; Meersha, Adil; Raghavan, Srinivasan; Shrivastava, Mayank

    2017-12-01

    Electrical performance of a graphene FET is drastically affected by electron-phonon inelastic scattering. At high electric fields, the out-of-equilibrium population of optical phonons equilibrates by emitting acoustic phonons, which dissipate the energy to heat sinks. The equilibration time of the process is governed by thermal diffusion time, which is few nano-seconds for a typical graphene FET. The nano-second time-scale of the process keeps it elusive to conventional steady-state or DC measurement systems. Here, we employ a time-domain reflectometry-based technique to electrically probe the device for few nano-seconds and investigate the non-equilibrium state. For the first time, the transient nature of electrical transport through graphene FET is revealed. A maximum change of 35% in current and 50% in contact resistance is recorded over a time span of 8 ns, while operating graphene FET at a current density of 1 mA/μm. The study highlights the role of intrinsic heating (scattering) in deciding metal-graphene contact resistance and transport through the graphene channel.

  1. THE DEGREE OF CONSUMER SATISFACTION WITH HOTEL SERVICES

    Directory of Open Access Journals (Sweden)

    Danka CURAKOVIĆ

    2013-07-01

    Full Text Available The customer focus is one of the principles of quality management in organizations whose decisions, policy and strategy are based on market analysis. The results of the analysis are then used in the introduction of innovation, planning, investment in order to positioning in the market and meeting customer needs. The subject of research is the degree of consumer satisfaction with hotel services in order to determining the extent to which their quality meets customer needs and preferences. For the purposes of this paper there was conducted a research of primary and secondary materials, as well as field research in the July-August 2011. The research was conducted in hotels and B&B hotels in Novi Sad. The principal part of the paper is the analysis and description of results obtained in the study. The research results can be used by hotel managers in order to improve and adapt hotel services to market needs, as well by students.

  2. Sharia-compliant hotels in Egypt: Concept and chanllenges

    Directory of Open Access Journals (Sweden)

    Hesham Ezzat Saad

    2014-06-01

    Full Text Available This study was undertaken to provide greater clearness for the meaning of the ShariaCompliant Hotel (SCH and identify the challenges facing the development of this type of hotels in Egypt. To fulfill these objectives, Delphi technique, as a method of refining group opinions, was used. The study used two rounds e-mailed questionnaires. Findings indicated that the most important defining features of SCH were; no alcohol or pork allowed, gender segregation was significant and halal food products are significant. Other important defining features included; Quran and prayer mats in each room, no nightclubs, disco or bars, and signs indicating the direction of Mecca in every room. The main SCH challenges cited by the respondents were deprivation of the insertion in the international or local hotel classifications; competition with other non-Islamic hotels, and need for specific criteria appropriated to the international hotel classifications.

  3. Alcohol consumption and driving intentions amongst hotel patrons.

    Science.gov (United States)

    McLean, S; Wood, L J; Davidson, J; Montgomery, I M; Jones, M E

    1993-01-01

    To examine the extent to which hotel patrons drink in excess of current health recommendations, and to identify risk factors for excessive drinking, hotel patrons were invited to participate in a survey of social drinking, which included a free breath test. Patrons were approached at 15 min. intervals, and 1000 subjects were studied. Amongst this group of hotel patrons interviewed, 1 in 2 had consumed alcohol in excess of the daily limit recommended by the National Health & Medical Research Council. One in 10 intending drivers had a BAC over the legal limit. Excessive drinking and drink driving appear to be prevalent amongst hotel patrons, and hotels should be targets for interventions designed to reduce these problems. For example, the National Guidelines for the Responsible Serving of Alcohol should be more widely practised.

  4. Sistem Informasi Hotel Modul Front Office Berbasis Web

    Directory of Open Access Journals (Sweden)

    James Kawilarang

    2015-04-01

    Full Text Available Hotel merupakan fasilitas yang sudah menjadi kebutuhan yang sangat penting bagi masyarakat meliputi kebutuhan traveling antar kota dalam urusan bisnis maupun wisata. Teknologi informasi dalam pengolahan informasi sangatlah diperlukan dalam pengolahan data instansi hotel agar data dapat dikelola dengan baik sehingga membantu pengelola dalam melakukan pengambilan keputusan. Berdasarkan kebutuhan yang mendasar dalam pengolahan data manajerial sebuah hotel yang merupakan pusat bisnis pariwisata Bali, maka terciptalah suatu ide untuk membuat sebuah sistem berbasis web dan terintegrasi dengan perangkat Android. Sistem yang berbasis web dan terintergrasi dengan perangkat Android merupakan sebuah solusi yang tepat untuk mengatasi permasalahan kebutuhan pengolahan data manajerial hotel yang berisfat dinamis dimana sistem informasi berbasis web mudah dikelola serta dapat dirancang dengan antarmuka yang fleksibel. Perkembangan teknologi mobile Android yang kini digunakan hampir oleh semua khalayak pengguna handphone juga merupakan sebuah nilai tambah tersendiri terhadap sistem pengolahan data tesebut, sehingga sistem mampu memberikan mobilitas yang lebih terhadap pengguna. Kata kunci : Teknologi, Sistem Informasi, Hotel, Front Office

  5. SIMULASI SISTEM KELISTRIKAN KAMAR HOTEL MENGGUNAKAN SMART RELAY

    Directory of Open Access Journals (Sweden)

    I Nyoman Sukarma

    2018-03-01

    Full Text Available Fungsi dari alat key tag atau hotel switch atau key card adalah memutus atau menyambungkan aliran listrik ke dalam suatu area tertentu atau ruang. Key tag memiliki peran penting pada kamar hotel untuk mencegah pemborosan energi pada saat kamar hotel tidak berpenghuni atau belum tersewakan. Untuk itu, penulis merancang simulasi sistem kelistrikan pada kamar hotel yang dikontrol dengan smart relay. Pada simulasi ini digunakan smart relay Zelio Logic buatan Schneider Electric. Pemrograman smart relay ini menggunakan ladder diagram yang disusun menggunakan perangkat lunak ZelioSoft2 dari Schneider Electric. Smart relay menerima sinyal masukan dari sensor, key tag dan sakelar. Sinyal masukan tersebut selanjutnya diproses agar lampu, kotak-kontak, exhaust fan, dan AC (Air Conditioner pada kamar hotel dapat bekerja.

  6. ASPECTS OF ROMANIAN MARKETING ENVIRONMENT FOR INTERNATIONAL HOTEL CHAINS

    Directory of Open Access Journals (Sweden)

    Smaranda Adina COSMA

    2015-02-01

    Full Text Available The influence of global processes on economic development is reflected in the intensity of tourist streams and in the development of the hotel companies’ strategy. Because of that, is very important for a hotel and especially for one that belongs to an international chain to analyse the micro and macro environment, to know exactly which are the opportunities and the risks taken into consideration on a specific market. On the Romanian market the hotels that belong to international chains consider that the most important opportunity is the market development potential and the biggest risk is the infrastructure. Also, the own resources are the most important factor that is influencing directly the activity of a hotel belonging to an international chain in Romania. All those criteria are taken into consideration by the hotels in order to develop a long time strategy on the Romanian market.

  7. EVALUATION OF COMPETITION CONDITIONS IN THE HOTEL SECTOR IN ISTANBUL

    Directory of Open Access Journals (Sweden)

    Kazım Ozan ÖZER

    2015-04-01

    Full Text Available The various dimensions of the concept of the competitiveness in service sectors have drawn attention of many researchers. Discipline of business concerns firm, sector and the international dimensions of national level competition. This study focus on explaining the competitiveness of Istanbul Hotel Sector by considering the dynamics connected to the sectoral competitiveness of Tourism. For the analysis, different data collection techniques have been used. As for the secondary data, literature review has been done about Michael Porter’s Five Forces Model that is mostly prefered for this kind of researches. For the primary data, senior managers of hotels in Istanbul Hotel Sector were applied to the interviews and formal interviews. As a result of this study it’s seen that Istanbul Hotel Sector has profitability rates that attract new entrants and the competition conditions are available for new entrants to the Istanbul Hotel Sector.

  8. International Alliance of Green Hotels to Reach Sustainable Competitive Advantages

    Directory of Open Access Journals (Sweden)

    Hufei Ge

    2018-02-01

    Full Text Available Under increasing environmental pressure, hotel firms need to improve their ability to access international alliances while maintaining good performance for sustainable development. This paper uses survey data from 784 hotels running at different levels of service in China to test the hypothesis in an integrated analytical model, and the findings show that the impact of international alliances varies with different levels of green hotels. Despite operating in the same sector, hotels running at different levels of service vary their respective tactics to gain sustainable competitive advantage and achieve significantly different results. This study intends to inform hotel managers in obtaining specific performance goals by developing absorptive capacity, and by choosing the most suitable alliance for their level of operation.

  9. Studi Deskriptif Persepsi Karyawan Hotel Tentang Glass Ceiling Pada Wanita Dalam Pencapaian Jabatan Puncak Manajemen Hotel Di Kota Tanjung Selor

    OpenAIRE

    Merang, Merycona

    2015-01-01

    Penelitian ini dilakukan untuk mengetahui persepsi karyawan hotel tentang glass ceiling pada wanita dalam pencapaian jabatan puncak manajemen hotel di kota Tanjung Selor. Glass ceiling memiliki enam variable yaitu diri sendiri, tingkat pendidikan, lingkungan keluarga, kesehatan, lingkungan sosial, dan lingkungan kerja.Teknik analisa yang digunakan adalah kuantitatif deskriptif, crosstab dan chi square. Hasil penelitian menunjukkan bahwa secara keseluruhan, persepsi karyawan tentang glass ceil...

  10. The effects of trends in technology on the hotel industry: a case study of Scandic Hotel Simonkenttä and Hilton Hotel Kalastajatorppa

    OpenAIRE

    Tamang, Surya Maya; Bernaldo, Ruth Jane

    2016-01-01

    The hotel industry continues to develop through innovations of technology. Trends in technol-ogy are evident in various forms, such as software and operating systems, high-tech devices and equipment, and social media networks. These can improve a hotel’s competitive ad-vantage and increase customer satisfaction. The objective of this research project was to examine the effects of technological trends in hotels and as perceived by the employees (the technology users) and to find out if ther...

  11. Retrieval of precipitable water using near infrared channels of Global Imager/Advanced Earth Observing Satellite-II (GLI/ADEOS-II)

    International Nuclear Information System (INIS)

    Kuji, M.; Uchiyama, A.

    2002-01-01

    Retrieval of precipitable water (vertically integrated water vapor amount) is proposed using near infrared channels og Global Imager onboard Advanced Earth Observing Satellite-II (GLI/ADEOS-II). The principle of retrieval algorithm is based upon that adopted with Moderate Resolution Imaging Spectroradiometer (MODIS) onboard Earth Observing System (EOS) satellite series. Simulations were carried out with GLI Signal Simulator (GSS) to calculate the radiance ratio between water vapor absorbing bands and non-absorbing bands. As a result, it is found that for the case of high spectral reflectance background (a bright target) such as the land surface, the calibration curves are sensitive to the precipitable water variation. For the case of low albedo background (a dark target) such as the ocean surface, on the contrary, the calibration curve is not very sensitive to its variation under conditions of the large water vapor amount. It turns out that aerosol loading has little influence on the retrieval over a bright target for the aerosol optical thickness less than about 1.0 at 500nm. It is also anticipated that simultaneous retrieval of the water vapor amount using GLI data along with other channels will lead to improved accuracy of the determination of surface geophysical properties, such as vegetation, ocean color, and snow and ice, through the better atmospheric correction

  12. Observation of a new particle in the search for the Higgs boson in the 2 photon decay channel in the ATLAS experiment at the LHC

    International Nuclear Information System (INIS)

    Torres Davila, H.

    2013-01-01

    This thesis presents a search for the Standard Model Higgs boson in the di-photon decay channel. It is based on the analysis of proton-proton collisions collected with the ATLAS detector at the Large Hadron Collider at CERN, in 2011 and 2012. The analyzed data correspond to 4.8 fb -1 of integrated luminosity at a center-of-mass energy √s = 7 TeV, and 5.9 fb -1 at √s= 8 TeV. In the di-photon invariant mass distribution, an excess of events is observed around 125 GeV. The probability to have a positive statistical fluctuation in that distribution equal or larger than the observed excess, anywhere in the explored mass range [110 - 150 GeV], is 1.6*10 -4 . This probability corresponds to 3.6 standard deviations. Similar results have been obtained in the searches of the Higgs boson in other decay channels by the ATLAS collaboration, as well as by CMS. These results indicate the existence of a new particle, whose properties are compatible with those of the Standard Model Higgs boson. (author)

  13. Measurement of top quark and W boson polarisation observables with t-channel single-top-quark events in the ATLAS experiment.

    CERN Document Server

    AUTHOR|(INSPIRE)INSPIRE-00288626

    This thesis presents two studies, one related with the alignment of the ATLAS Inner Detector tracking system and other with the measurement of top quark and W boson polarisation observables using t-channel single-top-quark events. The first topic describes the implementation of a monitoring tool, which is used to monitor the Level 1 alignment corrections obtained in the calibration loop, as well as the use of constraints on the momentum and impact parameters biases using $Z \\rightarrow\\mu\\mu$ events on the alignment algorithms. These techniques were developed during 2012 data taking campaign and provide the most accurate description of the ATLAS Inner Detector. The second topic presents a detailed measurement of top quark and W boson polarisation observables using the 20.3 $fb^{-1}$ of data collected by the ATLAS detector at $\\sqrt{s}$ = 8 TeV. The measurement is performed using $t$-channel single top quark events and exploits the feature that the produced top quark is highly polarised along the direction of ...

  14. Hotell "Telegraaf" Tallinnas Vene tänaval = Hotel Telegraaf on Vene Street, Tallinn / Mihkel Karu

    Index Scriptorium Estoniae

    Karu, Mihkel, 1983-

    2007-01-01

    Endise Kommertspanga (ehitatud 1874. a. arhitekt P. Schreiberi projekti järgi N. Thamme juhtimisel) ja hilisema Tallinna Telegraafi hoonesse Vene t. 9 rajatud hotell. Arhitekt: Martin Aunin. Projekteerija: EA Reng AS. Konstruktor: Riho Märtson. Sisekujundajad: Külli Salum, Riina Harik. Projekt: 2004, valmis: 2007. I ja III korruse plaan, 2 värv. välisvaadet, 4 sisevaadet

  15. How Business and Marketing Ethics Can Affect Hotel Brand Image, Case: Chinese Hotel Chain

    OpenAIRE

    Guo, Xinxin

    2013-01-01

    Ethical business and marketing is the new model, and the thesis tries to explore how ethical issues impact Chinese hotel brand image. Moreover, by the combination of corporate social responsibility and customers’ value, to carry out the social values-driven marketing, the company can fully take on its social responsibility and business ethics throughout the marketing process, realizing the win-win of social benefits and company benefits. Thereby, these pave a way for ethics and brand image, a...

  16. Strategic planning for hotel operations: The Ritz-Carlton Hotel Company (Part I).

    Science.gov (United States)

    Shriver, S J

    1993-01-01

    The Ritz-Carlton Hotel Company won the Malcolm Baldridge National Quality Award in 1992. One key to its success is its strategic planning process. This two-part article reviews the Ritz-Carlton's approach to strategic planning. In particular, it describes (1) the role of senior leadership in the planning process and (2) the specific activities that are associated with plan development and implementation.

  17. Strategic planning for hotel operations: The Ritz-Carlton Hotel Company (Part II).

    Science.gov (United States)

    Shriver, S J

    1993-01-01

    The Ritz-Carlton Hotel Company won the Malcolm Baldrige National Quality Award in 1992. One key to its success is its strategic planning process. In this second part of a two-part article, Stephen Shriver concludes his review of the Ritz-Carlton's approach to strategic planning. Shriver begins by outlining some key steps in plan development and goes on to describe how the Ritz-Carlton disseminates, implements, and evaluates the plan.

  18. Pengaruh Program Green Hotel Terhadap Minat Beli Konsumen Di Hotel Di Indonesia

    OpenAIRE

    Sugianto, Evelyn; Kurniawan, Christabel Josephine

    2017-01-01

    Penelitian ini dilakukan untuk mengetahui seberapa besar pengaruh program green atau ramah lingkungan yang diterapkan oleh hotel di Indonesia terhadap minat menginap konsumen. Program green yang diteliti dalam penelitian ini adalah reduce consumption, green product and services, recyclables dan energy-saving. Teknik analisis data yangdigunakan dalam penelitian kuantitatif ini adalah Partial Least Square (PLS). Hasil penelitian menunjukkan bahwa program reduce consumption dan energy-saving ber...

  19. Structure-borne noise at hotels

    Science.gov (United States)

    Wilson, George Paul; Jue, Deborah A.

    2002-11-01

    Hotels present a challenging environment for building designers to provide suitable noise and vibration isolation between very incompatible uses. While many are familiar with ways to reduce traditional sources of airborne noise and vibration, structure-borne noise and vibration are often overlooked, often with costly repercussions. Structure-borne noise can be very difficult to pinpoint, and troubleshooting the sources of the vibration can be a tedious process. Therefore, the best approach is to avoid the problem altogether during design, with attention to the building construction, potential vibration sources, building uses and equipment locations. In this paper, the relationship between structure-borne vibration and noise are reviewed, typical vibration sources discussed (e.g., aerobic rooms, laundry rooms, mechanical equipment/building services, and subway rail transit), and key details and design guidance to minimize structure-borne noise provided.

  20. Environmental Strategies in Hotel Business Administration

    Directory of Open Access Journals (Sweden)

    Mirela STEFANICA

    2017-04-01

    Full Text Available The problem of the environment is a strategic challenge in the era we are living in. In this sense, more and more managers from various areas of activity, the tourism industry included, have become increasingly concerned of promoting better environmental practices. If these practices were based on the 3R’s principle, later on they developed amounting to the implementation of much more complex systems and strategies to support the solving of environmental problems. The paper highlights the main environmental strategies implemented in the hotels of Romania and Italy, presented in a comparative analysis. The study provides an image of the current situation in two regions of Romania and Italy, thus showing the efforts made by managers to ameliorate the impact of the activities carried out on the environment.

  1. ABSENTEEISM AT WORK IN HOTEL EMPLOYEES

    Directory of Open Access Journals (Sweden)

    Jordi Tous-Pallarès Pallarès

    2014-01-01

    Full Text Available Registered absenteeism has a psychosocial basis in which there are problems between the individual, the job and the quality of service requirements of the company. This paper analyzes the research studies that evaluate absentee behavior in the hotel and catering industry. The studies consulted usually use registered temporary sick leave (TSL as an indicator of employee absentee behavior. The results show that the impact of absenteeism can be minimized using different strategies: improving the processes of recruitment, selection and training of employees as much as possible and assessing individual differences and their contextual variables that are related to a better quality of service. The information obtained describes a situation similar to the one prior to the economic crisis

  2. Budgeting practices: a study on Brazilian hotel companies

    Directory of Open Access Journals (Sweden)

    Paula de Souza

    2015-12-01

    Full Text Available This study aims to explore the budgeting practices in the hotel companies of Brazil’s main tourist centers. The justification is oriented by the number of foreign tourists received by the top ten Brazilian tourist destinations, which reaches 95% of the country. Another motivation is the lack of research on hotel companies in developing countries, and it should also be considered that Brazil will host the World Cup in 2014 and the Olympic Games in 2016, which requires a suitable hotel structure to receive a large number of athletes and tourists. Thus, in order to achieve the purpose of this study, surveys were sent to the hotels associated with the Brazilian Association of the Hotel Industry (ABIH, with replies by 40 hotel companies. Descriptive statistics were applied to the results, in order to improve the basis for discussions. The results indicate that most of the hotels adopt corporate budgeting with bottom-up as main budgeting process. Research shows that budgets are developed, more frequently, using the results from previous years and economic indicators. In the performance evaluation, the comparative analysis, the analysis of the causes of deviations and adequacy measures are often applied. The analysis of variance is primarily directed at controlling costs/expenses, identifying potential problems and providing feedback for the next period.

  3. Perceived workplace mistreatment: Case of Latina hotel housekeepers.

    Science.gov (United States)

    Hsieh, Yu-Chin Jerrie; Sönmez, Sevil; Apostolopoulos, Yorghos; Lemke, Michael Kenneth

    2017-01-01

    Latina hotel housekeepers' social class, gender, race/ethnicity, nationality, and United States immigration status render them particularly vulnerable to workplace mistreatment. We sought to reveal the array of policy- and interpersonal-related mistreatment experienced by Latina hotel housekeepers in the southeastern United States employed at 75 local hotels which included 4-star, 3-star, 2-star, and 1-star properties. This ethnographic study involved 27 in-depth interviews with Latina hotel housekeepers. Using semi-structured in-depth interview guides, participants were interviewed until collected data reached saturation. Data were coded to explore themes and relationships for the housekeepers' work environments, and thick descriptions of these environments were developed. Participants ranged in work experience from 1 to 15 years, with all but one unable to reach full-time status, and were paid between $7.25 and $8.00 per hour. Policy-related phenomena, such as low pay, lack of paid sick leave or overtime, and absence of appropriate cleaning tools or protective equipment were all perceived as forms of mistreatment by Latina hotel housekeepers. Interpersonal mistreatment in the form of supervisor favoritism, unfair work assignments, biased allocation of cleaning supplies, disrespect, and verbal abuse due to ethnicity was also perceived. Latina hotel housekeepers endure mistreatment that impacts their psychosocial and physical occupational health. We provide recommendations to minimize workplace mistreatment and improve well-being of Latina hotel housekeepers.

  4. Tinjauan Kebutuhan Aktualisasi Diri Karyawan Operasional di Hotel Grand Rocky Bukittinggi

    OpenAIRE

    Mauliddy, Yozi; Chair, Ira Meirina; Kasmita, Kasmita

    2015-01-01

    This research aimed to describe about self actualitation needs operational employees in Grand Rocky Hotel Bukittinggi which in term of three indicators : achievement needs, safety needs and status needs. The type of this research is descriptive with qualitative data. Data collection techniques by using observation, interview and documentation. Based on the reseach about (1) achievement needs to do something better than the competitor, obtaining or passing through a dificult target, to develop...

  5. Kepuasan Kerja Karyawan Food And Beverage Service Department di Hotel Grand Tjokro Pekanbaru

    OpenAIRE

    Lestari, Delia Putri; Ibrahim, Mariaty

    2016-01-01

    The purpose of this research is how employee satisfaction Food and Beverage Service Department in work and how efforts to improve employee job satisfaction Food and Beverage Service Department in Grand Tjokro Hotel.This research was used descriptive quantitatif method to describe the issues. The sample used in this research was 7 people. Quesionnaires, interviews, and observations were used to collect the research data.The results of this research indicate that based on the research results o...

  6. Social value of online information in the hotel industry

    Directory of Open Access Journals (Sweden)

    Moraru Remus Christian

    2017-07-01

    Full Text Available Studies show that public information can create social value, which reflects on the purpose of this paper in identifying information on the online environment of the hotel industry which can directly or indirectly create social value and ultimately a competitive edge. Privately owned, small and mid-sized hotels in Romania find themselves in competitive online environment and, as such, many of them cannot compete or don’t possess the know-how to compete within the online environment. With identifying the information shared on the hotels online environment and the capability of the information in creating social value, hotels can reevaluate their online strategies. The immediate objective of this paper is to analyze the websites of a sample of 99 small and mid-sized hotels in Romania and to identify critical information that can directly or indirectly create social value. Part of the objective is to draw a conclusion of the main differences on the information shared on the hotels website, which in terms will show where small and mid-sized hotels can improve their online content strategy with socially valuable information. Key findings reflect that Romanian hotels have a clear pattern across the country when it come to their online environment. However, there are serious deficiencies that can influence both economical results and the possibility of creating socially valuable information online. This work increases our understanding of the information shared on the hotels websites in Romania and comes with suggestions that hoteliers can apply in the future to increase the competitiveness and the social value of their online environment.

  7. Casablanca Hotel: Witness a great accommodation and service

    OpenAIRE

    Gretchen Cepeda

    2018-01-01

    Let us first talk about how accommodating and helpful the staff of Casablanca Hotel was to every guest. Each was trained to provide a great service to each individual visiting the hotel, making sure that their stay would end up very satisfying to them. The staff can definitely help you with your needs while giving an amicable service. Every room at Casablanca Hotel also has enough space for guests to become comfortable around the four corners of a room. A huge group won’t be a probl...

  8. Corporate Diversification and Firm Performance: Evidence from Asian Hotel Industry

    Directory of Open Access Journals (Sweden)

    Ooi Chai-Aun

    2014-01-01

    Full Text Available The unstable environment of hotel industry which is driven by the fluctuation of tourism demand has motivated this study to look into the best diversification strategy for firm performance betterment. 42 hotel firms are investigated across 4 Asian economies, from year 2001 to 2012. Our results suggest that unrelated industrial diversification is the only alternative to improve hotel firm performance. Unrelated international diversification instead has a significant negative effect towards firm performance. Our results further show that board of directors implies a significant link to the relationship between diversification and firm performance, only in a crisis period.

  9. Model of competitive mini-hotel project life cycle

    OpenAIRE

    Левыкин, Виктор Макарович; Дэвон, Валерия Викторовна

    2014-01-01

    Having examined the situation in the hotel market of the city of Kharkov (Ukraine), it was found that one of the major shortcomings in the activities of mini-hotels is mediocre attitude towards customers, lack of proper attention and poor services. In this regard, there is the need to create a mini-hotel, the most important mission of which would be a genuine concern for guests and their comfort, as well as providing unique services of the highest class.For the success of this mission, it is ...

  10. The Effects of Customer Voice on Hotel Performance

    DEFF Research Database (Denmark)

    Assaf, A. George; Josiassen, Alexander; Cvelbar, Ljubica Knežević

    2015-01-01

    This paper investigates the effects of two critical customer voice variables on hotel performance. Specifically, the research provides a customer equity model in which the influences of both customer satisfaction and complaints are considered. The impact of the customer voice variables on hotel...... performance is investigated while considering the potential for moderating effects by hotel size and star rating. We use a more robust approach to measure firm performance than is traditionally used in satisfaction-performance studies. Finally the paper reports on the results of these investigations...

  11. HOTEL GUEST’S PRIVACY PROTECTION IN TOURISM BUSINESS LAW

    OpenAIRE

    Oliver Radolovic

    2010-01-01

    In the tourism business law, especially in the hotel-keeper’s contract (direct, agency, allotment), the hotel-keeper assumes certain obligations to the guests, among which, in the last twenty years, the protection of the guest’s privacy is particularly emphasized. The subject of the paper is hotel guest’s privacy protection in the Croatian and comparative tourism business law. The paper is structured in a way that it analyzes, through the laws of Croatia, France, Italy, Germany, UK and USA, t...

  12. Analyzing solid waste management practices for the hotel industry

    OpenAIRE

    S.T. Pham Phu; M.G. Hoang; T. Fujiwara

    2018-01-01

    The current study aims to analyze waste characteristics and management practices of the hotel industry in Hoi An, a tourism city in the center of Vietnam. Solid wastes from 120 hotels were sampled, the face-to-face interviews were conducted, and statistical methods were carried out to analyze the data. The results showed that the mean of waste generation rate of the hotels was 2.28 kg/guest/day and strongly correlated to internal influencing factors such as the capacity, the price of the room...

  13. Hotel industry in Azerbaijan: problems perspectives of entrepreneurship development

    Directory of Open Access Journals (Sweden)

    Gasanov Arzu Nadzhaf

    2014-04-01

    Full Text Available The article considers the essence of the entrepreneurship activity and the characteristic features of a businessman. The definition of the entrepreneurship according to the Azerbaijan legislation is given. Then, the tourism, peculiarities and legislation base of business in tourism industry and hotel economy characterized, the main data of the activities of replacement enterprises in the country, the level of quality of hotel service and analyzed, the main problems are listed and the conclusion about the state of the business in the sphere of hotel industry is made.

  14. The Assessment of Hotel Services in Poiana Brasov Resort

    Directory of Open Access Journals (Sweden)

    Baltescu C.A.

    2014-12-01

    Full Text Available The choice of a holiday destination is determined by the features of the existing accommodation offer. The quality of hotel services provided influence the attracted customer segment, the satisfaction degree of consumption, the loyalty degree for the accommodation unit and destination, and also the economic-financial performance of the company. This article analyzes the opinions of tourists staying in Poiana Braşov resort regarding their consumption experience in one of the most representative hotels of the resort. The results obtained show customers’ expectations, satisfaction degree after consumption and future ways for adapting and improving hotel services.

  15. Changing Occupational Profiles in the Hotel Industry: Case Studies in France, Italy and Spain. Synthesis Report.

    Science.gov (United States)

    Gatti, Mario; Grazia Mereu, Maria; Tagliaferro, Claudio

    Changing occupational profiles in the hotel industry in France, Italy, and Spain were examined in case studies that included interviews with hotel managers, human resource managers, and individuals employed in hotel occupations identified as new or entailing new skills. The study focused on the following topics: (1) changes in the hotel industry…

  16. Role of parking in the hotel supply chain management

    Directory of Open Access Journals (Sweden)

    Robert Maršanić

    2015-12-01

    Full Text Available Background: Supply chain management in tourism has only recently become the topic of the scientific research. The hotel product as a tourist product presents a specific mix of services and products The focus of this study has been placed on the hotel company, that, in order to create such a product, builds its own network of partners (companies, co-workers, to bring together and coordinate activities intended to result in the desired features of the hotel product. This study was evaluated as a scientifically relevant because until now the position of parking services in the hotel product has not been analyzed from the perspective of the hotel efforts and abilities to provide parking places for their guests by analyzing to which extent a good and available parking space really affects the quality of the hotel product. The aim of the study was to define the framework in which the supply chain management acts with reference to the parking service and stakeholders in the network. Methods: The method of interviewing hotel managers was used to obtain necessary data. Through the simple numerical calculations including the number of parking spaces and the capacity of the hotel accommodation we tried to identify the interrelationship, i.e. the degree of alignment of the respective sizes. Results: It turned out that towns of Rijeka and Opatija are faced with a shortage of parking spaces, especially during the tourist season. The trend of providing parking services for guests in hotel-owned garages or car parks is typical for the everyday hotel operation and the shortage of such an option, is resolved through the lease of a certain number of parking spaces in public garages and car parks. These parking spaces are away from the hotel, the guests' dissatisfaction is a normal consequence of such a decision and it is mitigated through the commercial measures. Hotel management considers a provided parking space an important element of the hotel product quality

  17. SAFETY AND SECURITY MEASURES ADOPTED BY THE HOTELS AND THEIR IMPACT ON CUSTOMER RELATIONSHIP MANAGEMENT

    OpenAIRE

    Abhishek Chauhan; Ankit Shukla; Pradeep Negi

    2018-01-01

    Hotel can be defined as “Home away from home” for the guests who come to the hotel as they receive homely environment and services in the hotel. The guests who come to the hotels come with an understanding that they and their belongings would be safe and secured in the hotel during their occupancy in the hotel. The safety and security aspects play a very vital role in hospitality industry as this industry is dependent largely on the customer relationship with the hotel. If the guest encounter...

  18. Evaluation of JPEG 2000 encoder options: human and model observer detection of variable signals in X-ray coronary angiograms.

    Science.gov (United States)

    Zhang, Yani; Pham, Binh; Eckstein, Miguel P

    2004-05-01

    Previous studies have evaluated the effect of the new still image compression standard JPEG 2000 using nontask based image quality metrics, i.e., peak-signal-to-noise-ratio (PSNR) for nonmedical images. In this paper, the effect of JPEG 2000 encoder options was investigated using the performance of human and model observers (nonprewhitening matched filter with an eye filter, square-window Hotelling, Laguerre-Gauss Hotelling and channelized Hotelling model observer) for clinically relevant visual tasks. Two tasks were investigated: the signal known exactly but variable task (SKEV) and the signal known statistically task (SKS). Test images consisted of real X-ray coronary angiograms with simulated filling defects (signals) inserted in one of the four simulated arteries. The signals varied in size and shape. Experimental results indicated that the dependence of task performance on the JPEG 2000 encoder options was similar for all model and human observers. Model observer performance in the more tractable and computationally economic SKEV task can be used to reliably estimate performance in the complex but clinically more realistic SKS task. JPEG 2000 encoder settings different from the default ones resulted in greatly improved model and human observer performance in the studied clinically relevant visual tasks using real angiography backgrounds.

  19. Imaging observations of nighttime mid-latitude F-region field-aligned irregularities by an MU radar ultra-multi-channel system

    Directory of Open Access Journals (Sweden)

    S. Saito

    2008-08-01

    Full Text Available Mid-latitude F-region field-aligned irregularities (FAIs were studied by using the middle-and-upper atmosphere (MU radar ultra-multi-channel system with the radar imaging technique. On 12 June 2006, F-region FAI echoes with a period of about one hour were observed intermittently. These echoes were found to be embedded in medium-scale traveling ionospheric disturbances (MSTIDs observed as variations of total electron content (TEC. The echoes drifting away from (toward the radar were observed in the depletion (enhancement phase of the MSTID. The Doppler velocity of the echoes is consistent with the range rates in the the range-time-intensity (RTI maps. Fine scale structures with a spatial scale of 10 km or less were found by the radar imaging analysis. Those structures with positive Doppler velocities (moving away from the radar appeared to drift north- (up- westward, and those with negative Doppler velocities south- (down- eastward approximately along the wavefronts of the MSTID. FAIs with positive Doppler velocities filling TEC depletion regions were observed.

  20. Observability of the h-->bb channel in cascade decay of SUSY particles within the SUGRA model

    CERN Document Server

    Mitsou, V A

    1999-01-01

    The possibility of observing the lightest scalar Higgs boson through the decay h->bb is studied within the SUGRA constrained MSSM model. All SUSY processes implemented in PYTHIA are simulated, including PSqPSq, PSqPSg, PSgPSg production. The h-boson is mainly produced via the chi_2^0->chi_1^0h cascade, with the chi_2^0 resulting either from decays of, strongly produced, squarks and gluinos, or from direct chargino/neutralino pair production. The fast simulation package ATLFAST is used for the simulation of the ATLAS detector. The b-tagged jets appearing at the high ETmiss and multi-jet events are used to reconstruct the h->bb decay. In several SUSY scenarios, clean signal can be extracted above SUSY and Standard Model background. The 5-sigma discovery contour curves in the SUGRA parameter space, scanned up to m_0=2000~GeV and m_{1/2}=1000~GeV, are also shown.