WorldWideScience

Sample records for business process outsourcing

  1. Business Process Outsourcing

    Directory of Open Access Journals (Sweden)

    Doina FOTACHE

    2006-01-01

    Full Text Available Business Process Outsourcing (BPO is gaining widespread acceptance throughout the US, Europe, South America and Asia Pacific as the top executives of leading multinationals turn to outsourcing as a strategic management tool for improving corporate performance, profitability and shareholder value. BPO started to emerge a few years ago as follow-on to IT outsourcing. The concept is not new; BPO is the contracting of a specific business task. Outsourcing focuses on adding value typically to non-core and non-complex activities by buying in best practices and economies of scale. Because reduce costs, focus on core strategic activities and improve customer service, an increasing number of organizations in both the public and the private sector are looking toward BPO as a solution to their needs.

  2. ORGANIZATIONAL CHANGE: BUSINESS PROCESS REENGINEERING OR OUTSOURCING?

    Directory of Open Access Journals (Sweden)

    Pellicelli Michela

    2012-12-01

    Full Text Available This article will analyze the logic behind the adoption of Business Process Reengineering and outsourcing. The first part analyzes Business Process Reengineering as a technique for analysis and for defining the business processes implemented by organizations in order to make the achievement of corporate objectives more efficient and effective. Nevertheless, this approach has some limits when the reengineering project aims solely at cost reduction. In any event, for several activities management must constantly evaluate the alternative to turning to outsourcing. In the second part we thus observe what should be the evaluations of management in order to pursue the objectives of maximum efficiency, economic efficiency, and productivity. Starting from the methodological assumptions that aid our understanding of the outsourcing of processes and that represent the operational and conceptual framework for the existence of this approach, several models will be analyzed held to be significant for determining those processes that can be outsourced, from a “strategic” point of view, and that are useful for deciding on the shift from BPR to outsourcing.

  3. Competent statistical programmer: Need of business process outsourcing industry

    Directory of Open Access Journals (Sweden)

    Imran Khan

    2014-01-01

    Full Text Available Over the last two decades Business Process Outsourcing (BPO has evolved as much mature practice. India is looked as preferred destination for pharmaceutical outsourcing over a cost arbitrage. Among the biometrics outsourcing, statistical programming and analysis required very niche skill for service delivery. The demand and supply ratios are imbalance due to high churn out rate and less supply of competent programmer. Industry is moving from task delivery to ownership and accountability. The paradigm shift from an outsourcing to consulting is triggering the need for competent statistical programmer. Programmers should be trained in technical, analytical, problem solving, decision making and soft skill as the expectations from the customer are changing from task delivery to accountability of the project. This paper will highlight the common issue SAS programming service industry is facing and skills the programmers need to develop to cope up with these changes.

  4. Competent statistical programmer: Need of business process outsourcing industry.

    Science.gov (United States)

    Khan, Imran

    2014-07-01

    Over the last two decades Business Process Outsourcing (BPO) has evolved as much mature practice. India is looked as preferred destination for pharmaceutical outsourcing over a cost arbitrage. Among the biometrics outsourcing, statistical programming and analysis required very niche skill for service delivery. The demand and supply ratios are imbalance due to high churn out rate and less supply of competent programmer. Industry is moving from task delivery to ownership and accountability. The paradigm shift from an outsourcing to consulting is triggering the need for competent statistical programmer. Programmers should be trained in technical, analytical, problem solving, decision making and soft skill as the expectations from the customer are changing from task delivery to accountability of the project. This paper will highlight the common issue SAS programming service industry is facing and skills the programmers need to develop to cope up with these changes.

  5. Outsourcing the Business Services

    Directory of Open Access Journals (Sweden)

    Ioan I. ANDONE

    2010-01-01

    Full Text Available The nowadays international market of outsourcing services is relatively mature and with age comes wisdom ... Thus, on a grown market, choosing to outsource services can not only be justified by the strive to reduce costs but it aims to meeting more advanced objectives as accurate alignment with business strategies of the enterprise. As a result, outsourcing has reached new forms of expression that can help the enterprises to gain competitive advantage. In the context of a grown market, a new concept appears, namely the multisourcing which it refers to the outsourcing model of the future [1] that businesses must prepare to accept and use. This concept or model of the future refers to working with several suppliers, which are competitors in a spirit of trust and teamwork, in a collaborative process to maximize the benefits associated with outsourcing process.

  6. Antecedents of Success in Business Process Outsourcing: An Empirical Study of the Indian BPO Sector

    Directory of Open Access Journals (Sweden)

    Prof A. K. Saini

    2009-07-01

    Full Text Available Global sourcing of technology related services is estimated tohave grown to reach USD 70-76 billion in 2007 of which ITBPOservices, growing at an above-sector-average rate ofnearly 8 per cent, remain the largest category, accounting foran increasing share of the worldwide technology sectorrevenue aggregate (Nasscom, 2008. This rising ubiquity of ITenabled outsourcing especially business process outsourcing(or BPO has led to heightened interest in both the practitionerand academic communities on the reasons and practicesleading to successful outcomes. Both communities haveincreasingly referred to business process outsourcing as a formof strategic partnership indicating the predominance ofrelational governance mechanisms. Reality however is far fromthat. We establish the importance on control over partnershipquality exemplified in the form of a structured contract and itsassociated monitoring mechanisms through an empirical studyof 124 business process outsourcing relationships in some ofIndia’s most established BPO vendors.

  7. E-Clubbing:  New Trends in Business Process Outsourcing

    DEFF Research Database (Denmark)

    Carugati, Andrea; Rossignoli, Cacilia; Mola, Lapo

    2008-01-01

    as players that leverage new technologies to facilitate B2B internet-mediated relationships. Nowadays these players are enlarging their services, from simple intermediation to include the outsourcing of entire business processes. Using a longitudinal qualitative field study of an e-marketplace providing...... the outsourcing of the procurement process we develop an in depth understanding of the role of these extended intermediaries in the shaping of the collaborative practices among different organizations. The paper proposes that, as marketplaces engage in complex process outsourcing practices they generate new...... consequence, the e-marketplace assumes the paradoxical role of an agent who heightens the fences of the transactions instead of leveling them. Based on these first results we conclude with implications for the technology mediated Business Process Outsourcing (BPO) practice....

  8. Decision Making Model for Business Process Outsourcing of Enterprise Content Management

    OpenAIRE

    Zhuojun Yi; Dongming Xu

    2013-01-01

    Business process outsourcing (BPO) in enterprise content management (ECM) is a growing though immature market. BPO in ECM focuses on pursuing market transactions in the process of managing all types of content being used in organizations. However, inadequate sourcing decisions lead to organizational sensitive content exposure, high transaction cost, poor outsourcer performance, low flexibility. ECM BPO in general is rarely discussed in the literature and no discussion was found on decision ma...

  9. The domestic turn : business processing outsourcing and the growing automation of Kenyan organisations

    NARCIS (Netherlands)

    Mann, L.; Graham, M.

    2015-01-01

    After observing the growth of the Indian and Filipino Business Processing Outsourcing sectors, Kenyan policy-makers and managers made substantial investments in international internet infrastructure and BPO marketing campaigns. While observers continue to discuss the sector in terms of its internati

  10. Training Drivers, Competitive Strategy and Clients' Needs: Case Studies of Three Business Process Outsourcing Organisations

    Science.gov (United States)

    Malik, Ashish

    2009-01-01

    Purpose: The purpose of this paper is to examine the factors that drive a firm's decision to invest in training in India's IT-enabled services/business process outsourcing (ITeS/BPO) sector. It aims to consider a much-neglected area and an often-cited need to consider external factors, especially the needs of an organisation's clients in a firm's…

  11. Stress and organisational citizenship behaviours in Indian business process outsourcing organisations

    Directory of Open Access Journals (Sweden)

    Ajay K. Jain

    2012-09-01

    Full Text Available This study investigates the direct effect of organisational stress (as measured through ASSET on organisational citizenship behaviours (OCBs. A sample of 402 operators was taken from business process outsourcing (BPO organisations located in northern India. The authors hypothesised that there is a negative relationship between organisational stress and OCBs. Results of multiple regression analysis showed that stress had significant negative impact on OCBs. The implications for managers are discussed.

  12. Secured Communication for Business Process Outsourcing Using Optimized Arithmetic Cryptography Protocol Based on Virtual Parties

    Science.gov (United States)

    Pathak, Rohit; Joshi, Satyadhar

    Within a span of over a decade, India has become one of the most favored destinations across the world for Business Process Outsourcing (BPO) operations. India has rapidly achieved the status of being the most preferred destination for BPO for companies located in the US and Europe. Security and privacy are the two major issues needed to be addressed by the Indian software industry to have an increased and long-term outsourcing contract from the US. Another important issue is about sharing employee’s information to ensure that data and vital information of an outsourcing company is secured and protected. To ensure that the confidentiality of a client’s information is maintained, BPOs need to implement some data security measures. In this paper, we propose a new protocol for specifically for BPO Secure Multi-Party Computation (SMC). As there are many computations and surveys which involve confidential data from many parties or organizations and the concerned data is property of the organization, preservation and security of this data is of prime importance for such type of computations. Although the computation requires data from all the parties, but none of the associated parties would want to reveal their data to the other parties. We have proposed a new efficient and scalable protocol to perform computation on encrypted information. The information is encrypted in a manner that it does not affect the result of the computation. It uses modifier tokens which are distributed among virtual parties, and finally used in the computation. The computation function uses the acquired data and modifier tokens to compute right result from the encrypted data. Thus without revealing the data, right result can be computed and privacy of the parties is maintained. We have given a probabilistic security analysis of hacking the protocol and shown how zero hacking security can be achieved. Also we have analyzed the specific case of Indian BPO.

  13. Influence of shift work on cognitive performance in male business process outsourcing employees

    Directory of Open Access Journals (Sweden)

    Bijavara Shwetha

    2012-01-01

    Full Text Available Background: India is a front runner in IT industry. Business process outsourcing (BPO sector is a major part of IT industry with around 4.5 million employees. These employees are subjected to high work stress, odd working hours, and frequent shift changes leading to increased physical and mental health problems. Aim: To study the cognitive functions in male BPO employees exposed to regular shifts. Settings and Design: Young BPO employees from various BPO companies of Bangalore were tested for cognitive functions. Materials and Methods: Fifty male BPO employees exposed to regular shifts were assessed for various cognitive functions including tests for speed, attention, learning and memory, and executive function. They were compared with 50 non-BPO employees not working in shifts. Statistical analysis - Data was analysed by t-test and Mann-Whitney test using SPSS V.13.0. Results: BPO employees performed poorly compared to their controls in tests for mental speed, learning and memory, and response inhibition. No changes were seen between groups in tests for attention and working memory. Conclusion: Cognitive functions are impaired in BPO employees exposed to regular shift changes.

  14. Psychological vulnerability, burnout, and coping among employees of a business process outsourcing organization

    Directory of Open Access Journals (Sweden)

    Tanya Machado

    2013-01-01

    Full Text Available Background: The business process outsourcing (BPO sector is a contemporary work setting in India, with a large and relatively young workforce. There is concern that the demands of the work environment may contribute to stress levels and psychological vulnerability among employees as well as to high attrition levels. Materials and Methods: As part of a larger study, questionnaires were used to assess psychological distress, burnout, and coping strategies in a sample of 1,209 employees of a BPO organization. Results: The analysis indicated that 38% of the sample had significant psychological distress on the General Health Questionnaire (GHQ-28; Goldberg and Hillier, 1979. The vulnerable groups were women, permanent employees, data processors, and those employed for 6 months or longer. The reported levels of burnout were low and the employees reported a fairly large repertoire of coping behaviors. Conclusions: The study has implications for individual and systemic efforts at employee stress management and workplace prevention approaches. The results point to the emerging and growing role of mental health professionals in the corporate sector.

  15. Business Relations in Reverse Logistics Outsourcing

    OpenAIRE

    Janusz Grabara; Sebastian Kot

    2010-01-01

    Nowadays cost reduction is a fundamental strategy used in companies during fighting for survival, keeping or increase in sales levels and profits. More and more often observed tendency to concentrate commercial and production companies leads to rise of demand for outsourcing in a reverse logistics chain. In the paper Authors present concept of outsourcing in logistics processes, advantages of outsourcing in reverse logistics and types of relations between outsourcing partners as well as areas...

  16. ''I'd Love to Put Someone in Jail for This:" An Initial Investigation of English in the Business Processing Outsourcing (BPO) Industry

    Science.gov (United States)

    Forey, Gail; Lockwood, Jane

    2007-01-01

    In the global workplace, there has been tremendous growth in business processing outsourcing (BPO). Many industries are establishing call centers, back offices and other offshore enterprises in developing countries in an attempt to reduce costs. This development has far-reaching implications for language in these offshore destinations. Despite…

  17. Outsourcing in Higher Education: A Business Officer and Business Partner Discuss a Controversial Management Strategy.

    Science.gov (United States)

    Bartem, Richard; Manning, Sherry

    2001-01-01

    With outsourcing, colleges can focus on their primary mission rather than on managing an auxiliary service that may compete with private sector alternatives. Discusses when an institution should outsource; what businesses can bring to educational communities; the role of business officers in outsourcing; how to ensure successful outsourcing; why…

  18. Business mereology: imaginative definitions of insourcing and outsourcing transformations

    NARCIS (Netherlands)

    Bergstra, J.A.; van Vlijmen, S.F.M.

    2010-01-01

    Outsourcing, the passing on of tasks by organizations to other organizations, often including the personnel and means to perform these tasks, has become an important IT-business strategy over the past decades. We investigate imaginative definitions for outsourcing relations and outsourcing transform

  19. Sexual behavior among unmarried business process outsourcing employees in Chennai: Gender differences and correlates associated with It

    Directory of Open Access Journals (Sweden)

    Bimal Charles

    2013-01-01

    Full Text Available Background: Premarital sex is often associated with high risk sexual behavior such as early age of initiation, multiple partners and inconsistent condom use. Evidence shows that such sexual behavior pre-disposes to sexually transmitted diseases including HIV. Objectives: This paper tried to investigate the correlates of premarital sexual behavior among male and female business process outsourcing (BPO employees to highlight the gender differences that exist in relation to it. Materials and Methods: Data were collected from 526 unmarried BPO employees during behavioral surveillance survey in Chennai, in the year 2009. Results: The results showed that about one-third of respondents (males - 39.6%, females - 26.1% had experienced premarital sex. Men reported having had their first sexual intercourse at 12 years and women at 16 years of age. While the prevalence of premarital sex was found to be high, the percentage using a condom during last sex was also high, especially, among the female employees (82.4%. Logistic regression showed that monthly individual income, work in shifts, migration, peer influence and friends with previous sexual experience were significant predictors of premarital sex among the male BPO employees. Visit to night clubs was significantly associated with a higher prevalence of premarital sex among the female employees. Conclusions: The study concludes that there is a significant gender dimension in the premarital sexual behavior among the BPO employees and that even as the sexual behavior of the young people is transitioning; their ability to negotiate safe sex behavior is also increasing. It is recommended to enhance efforts to advocate safe sex behavior among young adults employed in the BPO industry.

  20. Discovering Strategies to Improve Business Value in Outsourcing Projects

    NARCIS (Netherlands)

    Ponisio, M.L.; Eck, van P.A.T.; Vruggink, P.

    2008-01-01

    This paper deals with the problem of leveraging client business value in a software development outsourcing relationship. We have observed software development projects from two different Dutch IT outsourcing companies and studied the approach they apply in their (successful) projects. The results s

  1. Business Mereology: Imaginative Definitions of Insourcing and Outsourcing Transformations

    CERN Document Server

    Bergstra, J A

    2010-01-01

    Outsourcing, the passing on of tasks by organizations to other organizations, often including the personnel and means to perform these tasks, has become an important IT-business strategy over the past decades. We investigate imaginative definitions for outsourcing relations and outsourcing transformations. Abstract models of an extreme and unrealistic simplicity are considered in order to investigate possible definitions of outsourcing. Rather than covering all relevant practical cases an imaginative definition of a concept provides obvious cases of its instantiation from which more refined or liberal definitions may be derived. A definition of outsourcing induces to a complementary definition of insourcing. Outsourcing and insourcing have more complex variations in which multiple parties are involved. All of these terms both refer to state transformations and to state descriptions pertaining to the state obtained after such transformations. We make an attempt to disambiguate the terminology in that respect a...

  2. Assessment and prioritization of business processes with the ability to outsource municipal fuzzy AHP approachCase Study: Amir kola Municipality(

    Directory of Open Access Journals (Sweden)

    Ali Sorayaei

    2016-08-01

    Full Text Available - In the past two decades, the ultra-competitive environment, and more dynamic, Shrek the force to focus on core competencies have mentored .In this situation, one of the efficient approaches for companies is outsourcing. Outsourcing the word go, word abbreviation of the phrase "Outside resource using" is. In recent yearsoutsourcing as a means of improving productivity in organizations and the administrators consider downsizing organizations areand has been implemented in different ways .This study aimed to evaluate the capability of processes, outsourcing was undertaken in municipality Babolusing questionnaires, Delphi method , and municipal experts about the processes by outsourcing the collection. In this study, the fuzzy analytic hierarchy process in order to take advantage of expert opinions and combine them to evaluate and prioritize its influential factors in municipal outsourcing capabilities were used .Based on AHP-FUZZY test to rank the factors and options, with the significance level of 0.4405 construction variables are important factors for outsourcing in the Cityand financial factors, and service are second and third respectively in priority., If it is known variables play a role in the development of the municipalities are outsourcing.

  3. Enacting outsourcing: An innovation process perspective

    Directory of Open Access Journals (Sweden)

    Benedikte Borgström

    2010-11-01

    Full Text Available Much research has been done on outsourcing. However, we still know little about outsourcing based on a social process view on innovation. Outsourcing is an innovation as a logistics-related process that is perceived as new by the adopter. We will explore and analyse an outsourcing idea, its development and implementation, from an innovation perspective. The development is studied in a qualitative, long-term process study. The analysis draws on Hoholm’s (2009 model of innovation processes. It extends the applicability of this innovation model and its methodology of following the action into logistics and supply chain management (SCM research. The outsourcing process is an innovation that develops in a rational way based on the incremental process because of its actor-network and simultaneous reflection. Interactions and confrontations come about because of involved contrary forces such as competing objectives. The model explains the practice of SCM innovation and increases the understanding of dynamics and complexity. The process study brings insights to cause-effect relations in the development of outsourcing that are consequential to innovative logistics and SCM.

  4. 金融业务流程外包的软件经济学模型%Software economics model on the financial business process outsourcing Business Innovation

    Institute of Scientific and Technical Information of China (English)

    林勇

    2009-01-01

    根据高德纳咨询公司测算,2008年全球业务流程外包(BPO,Business Process Outsourcing)的市场规模已达6825亿美元,而金融业务流程外包(Financial Business Process Outsourcing)是BPO的一个子集。所谓金融业务流程外包,即金融机构将自己基于IT技术之上的业务系统委托给专业公司,由其按照服务等级协定(SLA)的要求进行管理、运营和维护,在金融业也称为IT外包(IT Outsourcing)。

  5. Strategic Trajectories in the Offshoring and Offshore Outsourcing Process

    DEFF Research Database (Denmark)

    Slepniov, Dmitrij; Sørensen, Brian Vejrum

    2006-01-01

    In this paper we examine the offshoring and offshore outsourcing process and the strategic trajectories underlying it, including both the internal venturing and the external outsourcing process. We define and present various perspectives on the offshoring and offshore outsourcing process. We...

  6. Research on the Logistics Business Outsourcing Based on the Analytic Hierarchy Process%基于层次分析法的物流业务外包的研究

    Institute of Scientific and Technical Information of China (English)

    党文峰; 王忠伟

    2014-01-01

    随着世界经济的快速发展和经济全球化的浪潮,21世纪的市场竞争已经由企业间的竞争转变成为供应链之间的竞争。越来越多的企业管理人员接受了供应链管理这种概念,并在实践中受益匪浅。物流业务外包已成为供应链竞争中日趋明显趋势,对大多数选择将物流业务外包的企业而言,外包供应商选择是企业物流业务外包成败的关键环节。层次分析法可为企业选择合适的外包供应商提供定量分析依据,也可使外包供应商在提高自身竞争力上找准关键点。%With the rapid development of the world economy and the tide of economic globalization,in the 21st century, market competition is switching from the competition between the enterprises into the competition between supply chains.More and more enterprise managers began to accept the concept of the supply chain management,and get a lot benefit in practice.For most enterprises,the choice of the logistics business outsourcing suppliers is the key to determining success on logistics business outsourcing.We find that the analytic hierarchy process can provide evidence for quantitative decision to choose proper outsourcing suppliers and help the outsourcing suppliers orientate the key point when increasing its own competitiveness.

  7. A Three-Level Process Framework for Contract-Based Dynamic Service Outsourcing

    NARCIS (Netherlands)

    Grefen, P.W.P.J.; Angelov, S.A.

    2001-01-01

    Service outsourcing is the business paradigm, in which an organization has part of its business process performed by a service provider. In dynamic markets, service providers are selected on the fly during process enactment. The cooperation between the parties is specified in a dynamically made elec

  8. Development of outsourcing higher educational establishment marketable business system

    Directory of Open Access Journals (Sweden)

    Darya A. Pushkareva

    2011-04-01

    Full Text Available The article considers outsourcing technique implementation in Higher Educational Establishment activity. Outsourcing allows to simplify organization structure, improve management and center on primary activity.

  9. Accounting outsourcing

    OpenAIRE

    Richtáriková, Paulína

    2012-01-01

    The thesis deals with accounting outsourcing and provides a comprehensive explanation of the topic. At first the thesis defines basic concepts (outsourcing, insourcing, offshoring and outplacement) and describes differences between the accounting outsourcing and outsourcing of other business activities. The emphasis is put on a decision whether or not to implement the accounting outsourcing. Thus the thesis describes main reasons why to implement the accounting outsourcing and risks that are ...

  10. Outsourcing and Multi-Party Business Collaborations Modeling

    OpenAIRE

    Lai Xu

    2007-01-01

    To remain competitive, enterprises have to integrate their business processes with their customers, suppliers, and business partners. Increasing collaboration includes not only a global multi-national enterprise, but also an organization with its relationship to and business processes with its business partners. Standards and technologies permit business partners to exchange information, collaborate, and carry out business transactions in a pervasive Web environment. There is however still ve...

  11. The Role of Outsourcing and Engineering in Increasing Competitiveness of Processing Enterprises

    Directory of Open Access Journals (Sweden)

    Sharko Marharyta V.

    2016-05-01

    Full Text Available The aim of the article is to substantiate the directions of implementing the functions of control over the processing enterprise competitiveness with using engineering and outsourcing as a new approach to increasing the performance of enterprises operating under conditions of uncertainty and instability of the environment. The study determined that to increase the competitiveness of processing enterprises, their development should occur in two directions: engineering — inside the enterprise and outsourcing — outside it. This allows creating a unified corporate business culture. It is proposed to consider management of processing enterprise competitiveness as engineering problems of regulation of the competitive advantage level. Prospects for further research in this area are the integrated use of tasks of engineering and outsourcing as effective ways to improve the efficiency of processing enterprises, which will lead to the changing of the strategies direction: from costs reduction to creation of value in business operations.

  12. Authenticated join processing in outsourced databases

    KAUST Repository

    Yang, Yin

    2009-01-01

    Database outsourcing requires that a query server constructs a proof of result correctness, which can be verified by the client using the data owner\\'s signature. Previous authentication techniques deal with range queries on a single relation using an authenticated data structure (ADS). On the other hand, authenticated join processing is inherently more complex than ranges since only the base relations (but not their combination) are signed by the owner. In this paper, we present three novel join algorithms depending on the ADS availability: (i) Authenticated Indexed Sort Merge Join (AISM), which utilizes a single ADS on the join attribute, (ii) Authenticated Index Merge Join (AIM) that requires an ADS (on the join attribute) for both relations, and (iii) Authenticated Sort Merge Join (ASM), which does not rely on any ADS. We experimentally demonstrate that the proposed methods outperform two benchmark algorithms, often by several orders of magnitude, on all performance metrics, and effectively shift the workload to the outsourcing service. Finally, we extend our techniques to complex queries that combine multi-way joins with selections and projections. ©2009 ACM.

  13. International outsourcing over the business cycle: some intuition for Germany, the Czech Republic and Slovakia

    Directory of Open Access Journals (Sweden)

    Sandrine LEVASSEUR

    2010-12-01

    Full Text Available In this paper, we assess the extent to which multinational firms – in the first instance, the German ones – may adjust their international outsourcing over the business cycle in the Czech Republic and Slovakia. For that purpose, we have used monthly data of production for the manufacturing sector as a whole and some of its sub-sectors, since 2000 onwards. Our econometrical estimates suggest that there would be an asymmetry in the international outsourcing across the states of the economy, meaning that multinationals firms would be engaged differently in outsourcing activities, depending on whether bad or good economic times occur. Yet, such an asymmetry is found increasing over the time for German and French multinationals operating in the transport equipment sector of Slovakia. Another conclusion is that international outsourcing made by multinational firms in Slovakia may account for a portion of its large business cycles volatility.

  14. Stratified Outsourcing Theory

    CERN Document Server

    Bergstra, J A; van Vlijmen, S F M

    2011-01-01

    The terminology of sourcing, outsourcing and insourcing is developed in detail on the basis of the preliminary definitions of outsourcing and insourcing and related activities and competences as given in our three previous papers on business mereology, on the concept of a sourcement, and on outsourcing competence respectively. Besides providing more a detailed semantic analysis we will introduce, explain, and illustrate a number of additional concepts including: principal unit of a sourcement, theme of a sourcement, current sourcement, (un)stable sourcement, and sourcement transformation. A three level terminology is designed: (i) factual level: operational facts that hold for sourcements including histories thereof, (ii) business level: roles and objectives of various parts of the factual level description, thus explaining each partner's business process and business objectives, (iii) contract level: specification of intended facts and intended business models as found at the business level. Orthogonal to th...

  15. Outsourcing and portuguese collective bargaining

    OpenAIRE

    Lambelho, Ana

    2010-01-01

    Comunicação apresentada na Global Conference on Business and Finance, 2010. The globalization, the technological innovations, the pressures of the market means that enterprises have to face new challenges that to surmount them, has to adopt new business processes, increase the productivity and innovation at all the levels, namely organizational. The new forms of business organization are based on network cooperation, and often achieved by outsourcing. The outsourcing and networ...

  16. Managing risk and security in outsourcing IT services onshore, offshore and the cloud

    CERN Document Server

    Siepmann, Frank

    2013-01-01

    Outsourcing History of Outsourcing      The Early Days of Outsourcing      Current State Delivery Models      Onshoring      Nearshoring      Offshoring Outsourcing Types      Technology Outsourcing      Business Transformation Outsourcing      Business Process Outsourcing      Knowledge Process Outsourcing The Internals of Outsourcing      The Phases      Typical Financial Outsourcing Model      Geographical Regions The Top Outsourcing Countries      India      Indonesia      Estonia      S

  17. Outsourcing and offshoring of business services: Challenges to theory, management and geography of innovation

    OpenAIRE

    Massini, Silvia; Miozzo,Marcela

    2010-01-01

    Drawing on an original survey, we discuss the trends and challenges posed by the outsourcing and offshoring of business services. We document and analyse the increasing offshoring of business services (administrative services, call centres, IT services, procurement and product development) from USA and Europe to less developed countries, the functions offshored, size of offshorers, destination, and delivery models and explore the role of ICTs and the development of both large global services ...

  18. Intelligent it outsourcing

    CERN Document Server

    Willcocks, Leslie

    2013-01-01

    Intelligent IT Outsourcing enables practitioners to focus in on the essential issues that need to be addressed so that the fundamental structure of their sourcing strategy and its implementation is sound. The authors provide insight into the challenges likely to be faced and give detailed advice on how to pre-empt and manage these.IT and outsourcing continue to be problematic, not least because fundamental learning about this subject fails to be applied systematically, and because IT is inherently difficult to manage. The economics are not obvious and emerging technologies have to be addressed, therefore IT goes to the heart of many enterprises and interfaces with multiple business units and processes, and there are continuous skills shortages.Unfortunately complexities are not removed in outsourced situations where additional problems come into play, for example the supplier''s capabilities, whether the IT is right for an outsourcing solution, and whether the contract is robust but flexible enough to allow f...

  19. Outsourcing in Healthcare Through Process Modularization - A Lean Perspective

    Directory of Open Access Journals (Sweden)

    Cristina Machado Guimarães

    2012-12-01

    Full Text Available Looking for efficiency, quality and profitability gains, healthcare organizations are adopting outsourcing solutions in the attempt of “doing more with less”. Seeking for cost reduction, risk mitigation, adapting to quick changes without compromising internal resources, these organizations also take big risks in control and flexibility variables. In order to understand how healthcare organizations find the best value equation combining internal and external resources in a modular service conception, a case study on a start‐up Long‐term Care unit with innovative format, great levels of customization and following an outsourcing strategy, was carried out. The main conclusion, among others, is that in ambitious start‐ups, having speed of entrance as the conditioning factor, a process orientation and management approach may offer a clear view of the gains related with trade‐off decisions regarding time and cost (agility and cost and quality (Leanness ie, decisions under the “leagile” paradigm. This study contributes for a wider understanding of the “leagile” concept associated to an outsourcing operational strategy. Additionally, it also provides new insights to the concept of modularity in services settings in a complex service as healthcare.

  20. The performance of companies in terms of outsourcing

    Directory of Open Access Journals (Sweden)

    Dubrovskaya Tat’yana Nikolaevna

    2016-04-01

    Full Text Available In the article the essence of outsourcing as a new form of employment relations is considered, its features are defined in comparison with traditional forms of employment, its advantages and disadvantages are given. The authors describe the reasons why companies resort to outsourcing, in particular, on the example of small business, illustrate the strategic importance of outsourcing. The practical application of outsourcing is becoming more widespread in the modern business. The scientific and actual role of outsourcing in the management of the enterprise has greatly increased, which is proved by the fact that today more than fifty per cent of current foreign companies apply data approach. Thus today in the Russian Federation outsourcing is at an early stage of formation and relates mainly to restructuring of business entities and development of the market of information technologies. The analysis allowed determining the provisional value of the outsourcers’ services. The basis of determining the cost of the services is the cost of maintenance of one unit of standard accounting service. The calculations show that for the investigated enterprise it is very advantageous to transfer a number of business process to outsourcing, and there is a need to carefully consider over the choice of an outsourcer in order to avoid the negative sides of the work under this type of agreements. When deciding about outsourcing, one needs to analyze the financial and organizational costs, while keeping the risks of associated with the work in terms of outsourcing in the analysis area.

  1. Stratified outsourcing theory

    NARCIS (Netherlands)

    Bergstra, J.; Delen, G.; van Vlijmen, B.

    2011-01-01

    The terminology of sourcing, outsourcing and insourcing is developed in detail on the basis of the preliminary definitions of outsourcing and insourcing and related activities and competences as given in our three previous papers on business mereology, on the concept of a sourcement, and on outsourc

  2. Logistics outsourcing by Taiwanese and Dutch food processing industries

    NARCIS (Netherlands)

    Hsin-I Hsiao, L.; Kemp, R.G.M.; Vorst, van der J.G.A.J.; Omta, S.W.F.

    2011-01-01

    Purpose – This paper aims to investigate outsourcing of different types of logistics activities in Taiwanese food industry, and benchmark with practices in The Netherlands. Design/methodology/approach – The outsourcing of four levels of logistics activities is investigated: transportation (level 1),

  3. Collaboration in Outsourcing A Journey to Quality

    CERN Document Server

    Brinkkemper, Sjaak

    2011-01-01

    Although IT outsourcing is nothing new, it remains surprisingly challenging for professionals. This book assists the IT professional in several areas of the outsourcing process: establishing outsourcing relationships, maintaining and managing the relationship, and finally governing outsourcing projects successfully.

  4. Organizing for Outsourcing

    DEFF Research Database (Denmark)

    Turkulainen, Virpi; Bals, Lydia

    Outsourcing remains one of the most prevalent business practices. Still, many businesses fail to realize the benefits anticipated from their outsourcing initiative. Research reports that one major reason for these outsourcing challenges are in the design of the focal organization. In this paper, we...... take an organization design view to outsourcing and elaborate on the organizational design implications for outsourcing. We present a multi-year case study from 2010 to 2013 of a global chemical and pharmaceutical company (GCC), which went through an organization redesign and subsequently successfully...... outsourced some organizational tasks. Specifically, we take the case of the Purchasing & Supply Management (PSM) function to illustrate how an activity-based organization design can facilitate outsourcing of some parts of the PSM function....

  5. Outsourcing: a primer for radiologists.

    Science.gov (United States)

    Altman, Daniel J; Gunderman, Richard B

    2008-08-01

    Outsourcing is an increasingly common practice in both health care and radiology. What is outsourcing, and how is it related to such practices as offshoring and offshore outsourcing? What are the risks and rewards of outsourcing, and how do these vary among different types of business and professional models? For radiologists and radiology department personnel to make well-informed judgments about outsourcing, it is vital that we cultivate a deeper understanding of these questions.

  6. Outsourcing Introduction in Production Enterprises

    Directory of Open Access Journals (Sweden)

    Mikhail N. Dudin

    2013-01-01

    Full Text Available In the modern period of competition size and nature change, becoming international in nature, the sustainable development of Russia is of high priority. The most important factor in ensuring sustainable development of the country is the increase of economic entities efficiency and competitiveness through the use of innovative management tools.Aaldersom R., E. Andersonom, S. Wilson, M. Donnellan, E. Jordan, B. Trinkl, JB Heywood and a number of other foreign theorists and practitioners considered outsourcing problems as an innovative tool to improve the efficiency of entities operation. Despite the fact that outsourcing is a relatively new subject of research in the Russian management literature, comprehensive works by B. Anikin, S. Baranenko, S. Kalendzhyan, N. Lyasnikova, E.Platonovoy, I. Rudoy, V. Sinyaeva, etc. have been developed.The abundance of research denotes the importance and topicality of the problem. The article deals with the theoretical and methodological aspects of outsourcing, identifies opportunities of outsourcing use as a tool for the development of strategic competitiveness and sustainability of the national economic entities.The features of efficient interaction between the customer and the contractor in the process of business workflow process delivery for outsourcing are examined and the sequence of relations formation and development between outsourcing subjects is justified.

  7. Contribution of the analytic hierarchy process (AHP method for supporting the decision to outsource or internalize activities in the context of technology-based company

    Directory of Open Access Journals (Sweden)

    Luciana Paula Reis

    2013-11-01

    Full Text Available The definition of business model requires, among other decisions, the structure of the value chain of an emerging new organization. This structure depends on the decision to outsource or internalize sets of processes and their activities. This decision fundamentally strategic, demand a correct definition of the activities that actually add value to the business, and therefore desirable a methodology able to assist the manager in the process of decision making. This paper aims to propose a process to aid decision to outsource or internalize activities in the context of a technology-based company, using the strategy of action research methods associated with the Analytic Hierarchy Process (AHP and focus group technique. The study has resulted in the structuring of the decision process and criteria relevant to the identification of activities to be internalized by the technology-based company.

  8. The Effects of Risk and Size of Company on Business Performance in Information Technology Outsourcing

    Science.gov (United States)

    Balogun, Shereef Adewale

    2013-01-01

    Information technology (IT) outsourcing is a practical way to transfer information technology by industries of different firms. The problem occurs when companies outsource services to domestic and international data centers as network security issues arise. This leads to competition between companies causing the size of the company to become more…

  9. Business Process Inventory

    Data.gov (United States)

    Office of Personnel Management — Inventory of maps and descriptions of the business processes of the U.S. Office of Personnel Management (OPM), with an emphasis on the processes of the Office of the...

  10. Matchmaking for business processes

    NARCIS (Netherlands)

    Wombacher, Andreas; Fankhauser, Peter; Mahleko, Bendick; Neuhold, Erich

    2003-01-01

    Web services have a potential to enhance B2B ecommerce over the Internet by allowing companies and organizations to publish their business processes on service directories where potential trading partners can find them. This can give rise to new business paradigms based on ad-hoc trading relations a

  11. Business Model Process Configurations

    DEFF Research Database (Denmark)

    Taran, Yariv; Nielsen, Christian; Thomsen, Peter

    2015-01-01

    Purpose – The paper aims: 1) To develop systematically a structural list of various business model process configuration and to group (deductively) these selected configurations in a structured typological categorization list. 2) To facilitate companies in the process of BM innovation, by develop......Purpose – The paper aims: 1) To develop systematically a structural list of various business model process configuration and to group (deductively) these selected configurations in a structured typological categorization list. 2) To facilitate companies in the process of BM innovation......, by developing (inductively) an ontological classification framework, in view of the BM process configurations typology developed. Design/methodology/approach – Given the inconsistencies found in the business model studies (e.g. definitions, configurations, classifications) we adopted the analytical induction...... method of data analysis. Findings - A comprehensive literature review and analysis resulted in a list of business model process configurations systematically organized under five classification groups, namely, revenue model; value proposition; value configuration; target customers, and strategic...

  12. Business Process Management

    Science.gov (United States)

    Mendling, Jan

    The recent progress of Business Process Management (BPM) is reflected by the figures of the related industry. Wintergreen Research estimates that the international market for BPM-related software and services accounted for more than USD 1 billion in 2005 with a tendency towards rapid growth in the subsequent couple of years [457]. The relevance of business process modeling to general management initiatives has been previously studied in the 1990s [28]. Today, Gartner finds that organizations that had the best results in implementing business process management spent more than 40 percent of the total project time on discovery and construction of their initial process model [265]. As a consequence, Gartner considers Business Process Modeling to be among the Top 10 Strategic Technologies for 2008.

  13. AN EXAMINATION AND CRITIQUE OF THE OUTSOURCING CONCEPT AND PRAXIS

    Directory of Open Access Journals (Sweden)

    Dakare, Olamitunji

    2016-11-01

    Full Text Available The contemporary relevance of outsourcing as a process that involves the strategic use of outside resources to perform activities that can be usually handled by internal staff of a firm cannot be overemphasized. To this end, studies have shown that, by adopting outsourcing as a strategy numerous benefits abound. This article describes a theoretical investigation and review into what outsourcing really entails. It also highlights strategic benefits of outsourcing as have been promoted by some researchers. The article seeks to unravel and bring to the fore the other side of outsourcing—the challenges, which may have been neglected by individuals and organisations, so as to proffer a control measure which may in turn cushion its effects on business activities especially in emerging market economies and countries of the global south. Furthermore, the article provides a basis for reorganizing the theoretical application and practice of outsourcing in the business world.

  14. Organizing for Outsourcing

    DEFF Research Database (Denmark)

    Bals, Lydia; Turkulainen, Virpi

    Outsourcing was and remains a prevalent business practice. Although it has been studied from many angles, the impact of organizational design on outsourcing is not yet well understood. By presenting a multi-year case study from 2010 to 2013 at a global chemical and pharmaceutical company, we...... elaborate on organizational design implications for outsourcing. Specifically, we take the case of the Purchasing & Supply Management (PSM) function to illustrate how an activity-based design can facilitate outsourcing. Simultaneously, this study suggests that bringing such considerations forward could...

  15. Treating the Information and Communication Technologies in the Offshore Outsourcing Process

    DEFF Research Database (Denmark)

    Perunovic, Zoran; Christoffersen, Mads

    2006-01-01

    A qualitative research, based on 12 in-depth interviews within 12 companies has been conducted in order to explore information and communication technologies’ (ICT) utilisation in outsourcing. Three groups of companies regarding the consideration of ICT in the pre-transition phase, and ICT......’s contribution to achieving competitive advantages during the post-transition phase of the outsourcing process have been identified: techno-nerds, anachronists, and indifferents. We have profiled those companies regarding the barriers, enablers, expectation and surprises they have encountered while utilising ICT...

  16. Offshore Outsourcing

    DEFF Research Database (Denmark)

    Benito, Gabriel; Dovgan, Olesya; Petersen, Bent

    2013-01-01

    Based on a case study of the Danish company SimCorp and the development of its operations in Kiev, Ukraine, we analyze offshore outsourcing in a broader, longitudinal foreign operation mode context, and how it may contribute to mode change in the host country over a certain span of time. Sim......Corp had outsourced part of its software development work to two Ukrainian companies. The case study approach allowed us to explore the dynamic processes in depth. The study shows that involvement in the foreign market generates learning in various forms that provide a foundation for eventual mode...... development or change—beyond outsourcing specific learning. At the same time, restrictions on 3rd parties’, that is, independent vendors’ access to confidential client data, as well as protection of specific investments in human assets, may eventually become a driver for mode change, as in the SimCorp case...

  17. The Impact On The Product Development Process When Offshoring Or Outsourcing

    DEFF Research Database (Denmark)

    Hansen, Zaza Nadja Lee; Ahmed-Kristensen, Saeema

    2010-01-01

    This paper investigates the impact on the product development process when a company offshores or outsources a part of it abroad. Data was collected through interviews conducted in fi ve companies. The study showed that the impact can be both negative and positive. The key impact...

  18. Monitoring Business Processes

    Science.gov (United States)

    Bellandi, Valerio; Ceravolo, Paolo; Damiani, Ernesto; Frati, Fulvio

    In this chapter, we introduce the TEKNE Metrics Framework that performs services to monitor business processes. This framework was designed to support the prescription and explanation of these processes. TEKNE's most innovative contribution is managing data expressed in declarative form. To face this challenge, the TEKNE project implemented an infrastructure that relies on declarative Semantic Web technologies designed to be used in distributed systems.

  19. Business process transformation

    CERN Document Server

    Grover, Varun

    2015-01-01

    Featuring contributions from prominent thinkers and researchers, this volume in the ""Advances in Management Information Systems"" series provides a rich set of conceptual, empirical, and introspective studies that epitomize fundamental knowledge in the area of Business Process Transformation. Processes are interpreted broadly to include operational and managerial processes within and between organizations, as well as those involved in knowledge generation. Transformation includes radical and incremental change, its conduct, management, and outcome. The editors and contributing authors pay clo

  20. Outsourcing Alternatives.

    Science.gov (United States)

    Enderle, Jerry

    2001-01-01

    Reveals how outsourcing can save time, money, and headaches and addresses when outsourcing may be the right decision for a school. Recommended criteria for deciding on whether to outsource school services are listed. (GR)

  1. Business process support

    Energy Technology Data Exchange (ETDEWEB)

    Carle, Adriana; Fiducia, Daniel [Transportadora de Gas del Sur S.A. (TGS), Buenos Aires (Argentina)

    2005-07-01

    This paper is about the own development of business support software. The developed applications are used to support two business processes: one of them is the process of gas transportation and the other is the natural gas processing. This software has interphases with the ERP SAP, software SCADA and on line gas transportation simulation software. The main functionalities of the applications are: entrance on line real time of clients transport nominations, transport programming, allocation of the clients transport nominations, transport control, measurements, balanced pipeline, allocation of gas volume to the gas processing plants, calculate of product tons processed in each plant and tons of product distributed to clients. All the developed software generates information to the internal staff, regulatory authorities and clients. (author)

  2. Design Choices Underlying the Software as a Service (SaaS) Business Model from the User Perspective: Exploring the Fourth Wave of Outsourcing

    NARCIS (Netherlands)

    Joha, A.; Janssen, M.F.W.H.A.

    2012-01-01

    Software as a Service (SaaS) can be viewed as the fourth wave of outsourcing. SaaS is a relatively new type of service delivery model in which a service provider delivers its services over the web to many users on a pay per use or period basis. In the scarce literature available, the SaaS business m

  3. Planning model of purchasing logistics in outsourcing

    Directory of Open Access Journals (Sweden)

    Igor JAKOMIN

    2014-03-01

    Full Text Available It is often the case that when preparing their offers, potential outsourcers of logistic activities do not thoroughly research all the activities that have an influence on the process of logistics. Consequently, they prepare relatively expensive offers (that can later lead to greater unexpected costs which, in many cases, business partners decide against and persist with their own existing methods of doing business. The original contribution to science in this article is a model that will aid better understanding of dealing with problems and will, in practice, serve as a tool for the successful execution of business offers by outsourcers. Following research we have discovered, and are able to confirm, that despite the high start-up costs of the outsourcing, in the long term the company can reduce logistic costs. The model presented serves as an in-depth analysis of the company which enables the definition of favourable and optimal offers for outsourcing. The model shown helps to minimise the influence of mistrust and emphasises the importance of reducing the logistic costs with outsourcing.

  4. Human Resource Outsourcing Success

    Directory of Open Access Journals (Sweden)

    Hasliza Abdul-Halim

    2014-07-01

    Full Text Available The existing literature on partnership seems to take the relationship between partnership quality and outsourcing success for granted. Therefore, this article aims at examining the role of service quality in strengthening the relationship between partnership quality and human resource (HR outsourcing success. The samples were obtained from 96 manufacturing organizations in Penang, Malaysia. The results showed that partnership quality variables such as trust, business understanding, and communication have significant positive impact on HR outsourcing success, whereas in general, service quality was found to partially moderate these relationships. Therefore, comprehending the HR outsourcing relationship in the context of service quality may assist the organizations to accomplish HR outsourcing success by identifying areas of expected benefits and improvements.

  5. Project management of business process

    OpenAIRE

    Jovanović, Slaviša

    2011-01-01

    This thesis presents one of the hottest areas in today's software industry, business process management (. Business Process Management has become an important tool for companies to hone their capabilities and business processes to adjust rapid and sudden changes in the marketplace and achieve the set of plans. Thesis is divided into two parts. The first section provides an overview of the scope of business process management through the project approach, historically defined its...

  6. Developing Business to Business Knowledge Creating Processes

    OpenAIRE

    Horan, Conor; Finch, John

    2011-01-01

    Business-to-business networks are complex dynamic environments alive with processes of continuous change. Research about how firms can account for dynamic change and use this to obtain a sustainable competitive advantage is limited and confused. In addition there is little by way of research aimed at understanding how dyadic relationships and in turn networked organisations account strategically for dynamic change. In addition previous work toward understanding what leads to a sustainable com...

  7. Special features of the company personnel policy development using outsourcing

    Directory of Open Access Journals (Sweden)

    Ozerchuk, Natalia Mykolayivna

    2012-11-01

    Full Text Available The evaluation of possible replanning and personnel policy improving at modernenterprises is the aim of the article. Business owners absolutely realize that some expenditurefunctions can be easily passed to outsourcing, saving money and gaining flexibility and efficiency ofbusiness processes. The current personnel policy in organizations provides, first of all, personnelmanagement strategy development, taking into account the structure strategy development, which ispossible using the principles of outsourcing. Combining the elements of outsourcing personnelpolicy at the modern enterprises will improve the quality of employees work taking intoconsideration all achievements in the theory and practice in this area and cause a positive socialimpact.

  8. The Role of Contracts and Informal Relations in the Governance of IT Outsourcing Processes

    Science.gov (United States)

    Vaia, Giovanni; Tommasetti, Aurelio

    This paper aims to give a contribution to represent and comprehend the characteristics of the relationships between customers and providers in the specific context of IT services supply; furthermore it provides its peculiar perspective on the relationship between the formal governance, which is mostly realized through the use of contracts, and the informal relations based on trust and commitment between the parties. Moreover, the current study underlines that within contexts which are strongly based on the uncertain evolution both of market and technology, the governance of IT outsourcing processesneeds the development of complex informal relationships in support of the contracts. The study shows how it is possible to absorb the effects of the market and technology uncertainty within the IT outsourcing contracts. Moreover, the research shows how the use of dynamic contracting together with an explicit attention to the social processes can lead to remarkable operative and strategic benefits.

  9. Strategic involvement of information and communication technologies in outsourcing

    DEFF Research Database (Denmark)

    Perunovic, Zoran; Christoffersen, Mads

    2005-01-01

    Purpose To portrait the utilisation of information and communication technology in off-shore outsourcing and raise questions for debate, hypotheses for verifications, and ideas for the improvement. Design/methodology/approach An explorative qualitative study with a research framework designed...... competitive advantages, but companies seem to realise that a bit late, during the implementation phase. Intentional and unintentional negative side effects of off-shore outsourcing could have been avoided if ICT has been thoroughly considered by top management in the initiation phase. The ICT enabled...... outsourcing have significant role in innovating business models of companies. However, the technological islands of application are not converging, at least not with desirable pace. Future off-shore outsourcing will comprehend more R&D activities, and spread throughout the whole business process. Existence...

  10. UML in business process modeling

    Directory of Open Access Journals (Sweden)

    Bartosz Marcinkowski

    2013-03-01

    Full Text Available Selection and proper application of business process modeling methods and techniques have a significant impact on organizational improvement capabilities as well as proper understanding of functionality of information systems that shall support activity of the organization. A number of business process modeling notations were popularized in practice in recent decades. Most significant of the notations include Business Process Modeling Notation (OMG BPMN and several Unified Modeling Language (OMG UML extensions. In this paper, the assessment whether one of the most flexible and strictly standardized contemporary business process modeling notations, i.e. Rational UML Profile for Business Modeling, enable business analysts to prepare business models that are all-embracing and understandable by all the stakeholders. After the introduction, methodology of research is discussed. Section 2 presents selected case study results. The paper is concluded with a summary.

  11. Business Process Simulation: Requirements for Business and Resource Models

    Directory of Open Access Journals (Sweden)

    Audrius Rima

    2015-07-01

    Full Text Available The purpose of Business Process Model and Notation (BPMN is to provide easily understandable graphical representation of business process. Thus BPMN is widely used and applied in various areas one of them being a business process simulation. This paper addresses some BPMN model based business process simulation problems. The paper formulate requirements for business process and resource models in enabling their use for business process simulation.

  12. BUSINESS PROCESS REENGINEERING

    Directory of Open Access Journals (Sweden)

    Magdalena LUCA (DEDIU

    2014-06-01

    Full Text Available Business process reengineering determines the change of organizational functions from an orientation focused on operations through a multidimensional approach. Former employees who were mere executors are now determined to take their own decisions and as a result the functional departments lose their reason to exist. Managers do not act anymore as supervisors, but mainly as mentors, while the employees focus more attention on customer needs and less than the head’s. Under these conditions, new organizational paradigms are required, the most important being that of learning organizations. In order to implement a reengineering of the economic processes and promoting a new organizational paradigm the information technology plays a decisive role. The article presents some results obtained in a research theme ANSTI funded by contract no. 501/2000. Economic and financial analysis is performed in order to know the current situation to achieve better results in the future. One of its objectives is the production analyzed as a labour process and the interaction elements of this process. The indicators investigated in the analysis of financial and economic activity of production reflect the development directions, the means and resources to accomplish predetermined objectives and express the results and effectiveness of what is expected.

  13. Moving Beyond Outsourcing

    DEFF Research Database (Denmark)

    Rai, Sudhanshu

    In this article I discuss the Indian outsourcing phenomena and ask the question now what? Using data from the Euro-India project I demonstrate that a small but significant part of the Indian IT entities are moving beyond outsourcing, to co-creation where Innovation and the desire to create new...... markets is the key driver. This does not imply that outsourcing will disappear but it does mean that firms will engage in globalization using innovative mix of business models and technical platforms. We discuss the implication of this slow transformation to co-creation of innovation for the global...... outsourcing industry. The key thesis of this paper is to discuss co-creation as a form of innovation and how such a form of innovation is likely to bring Indian companies rich dividends....

  14. Offshore Outsourcing

    DEFF Research Database (Denmark)

    Petersen, Bent; Benito, Gabriel R. G.; Dovgan, Olesya

    While the extant literature on offshore outsourcing deals with this operation mode in isolation, and typically with a focus on cost effects, we address the broader question of how companies choose and use outsourcing as part of foreign operation mode development and as a contributor...... that outsourcing can be used proactively to promote expanded international operations....

  15. Outsourcing R&D

    DEFF Research Database (Denmark)

    Hsuan, Juliana; Mahnke, Volker

    2011-01-01

    Outsourcing R&D is an increasingly explored corporate practice. Extant research advanced our initial understanding of its increasing importance and benefits. While the associated literature has blossomed, the enthusiasm of R&D managers is tenured by an increasing realization of the possible...... downsides, risks, and costs that come with increasing use of external sources of innovation. Here, we suggest that research on outsourcing R&D has to move towards a balanced view on the profitability of such arrangements. To this end, we offer a review of what we know and need to know about outsourcing R......&D, suggest a simple, yet integrative model on the relation between outsourcing R&D and performance, and offer a research agenda that is instrumental in guiding companies’ process-management and design strategies when seeking to benefit from the outsourcing of R&D....

  16. Outsourcing through SCOR and BPR at Rhodia

    OpenAIRE

    Wattky Crestan, Andréa; Neubert, Gilles; Bouras, Abdelaziz

    2006-01-01

    Reorganizing business processes (BPR) and outsourcing are two distinct concepts. The first concerns the organization optimization through process improvement, the second relates to the dislocation of internal activities outside of the company. The SCOR-model constitutes a reference standard addressing BPR through common terms and definitions for processes, performance indicators, best practices, and benchmarking. This paper addresses how organizational change as well as internal and external ...

  17. Sewage Purification Business Process Management

    Directory of Open Access Journals (Sweden)

    Esad Ahmetagić

    2011-09-01

    Full Text Available This paper presents the current level of drainage and sewage purification facilities built in the Autonomous Province of Vojvodina, a territorial unit of the Republic of Serbia. It also points out the issues related to organized business management in companies involved in this business.The management of business processes in sewage purification involves a comprehensive cycle: business organizing process, issues of standard, investments, workforce, and information system design as factors in establishing an effective organization of business processes. The definition of gap existing between the current approach to organizing business activities and the need to establish an approach based on knowledge, information technologies, and effective business process management points to the necessity for organization redesign and standard definition in business process management. Sewage purification business process management in Vojvodina, the Republic of Serbia has been elaborated through theoretical presentation and a practical example realized by electronic ISO 9001:2008 system of quality management in public water utility company JKP "Vodokanal" Sombor.

  18. Alignment of Business Process Management and Business Rules

    NARCIS (Netherlands)

    Zoet, Martijn; Versendaal, Johan; Ravesteijn, Pascal; Welke, Richard

    2011-01-01

    From the article: Business process management and business rules management both focus on controlling business activities in organizations. Although both management principles have the same focus, they approach manageability and controllability from different perspectives. As more organizations dep

  19. OUTSOURCING STRATEGIES. HOW TO FORMALIZE AND NEGOTIATE THE OUTSOURCING CONTRACT.

    Directory of Open Access Journals (Sweden)

    Meo Colombo Carlotta

    2011-07-01

    Full Text Available In the globalized economy multinational firms have given rise to local firms able to produce at a low cost and at acceptable quality levels. A growing number of firms have outsourced production and manufacturing activities of all types to these firms, not only to reduce production costs but also to make their organizational structures more streamlined and flexible. Outsourcing decisions, which originally were limited to production which had a modest technological content and was of marginal importance for the business in question, is increasingly adopted for activities which, requiring core competencies or belonging to the core business, were considered inseparable from the organization and thus not outsourceable. Gradually an outsourcing strategy has developed which has found it convenient to outsource even core competencies and functions, such as specialized manufacturing, which require a particular technology, marketing, product design, and the search for know-how (Prahalad and Hamel 1990: 79-91.Such an outsourcing strategy has a number of advantages, among which quality improvement, a greater focus on managing other core competencies, a greater flexibility and leverage regarding resources, along with the possibility of entering new markets, even ones with a high rate of development.This article analyzes the fundamental stages for an outsourcing strategy. It will demonstrate how, in order to achieve an outsourcing strategy, it is necessary to include outsourcing in the general strategy, gather suitable information for choosing the outsourcer, negotiate the contract with the supplier, choose the type of relationship to have with the supplier, and, finally, plan the transfer of activities and functions from the outsourcee to one or more outsourcers or providers.

  20. Governing IT outsourcing relationships

    CERN Document Server

    Kuhlmann, Daniel

    2012-01-01

    Hauptbeschreibung The dynamics of the relationship between service recipient and service provider in IS outsourcing relationships recently gained increased attention as relationships are believed to have a considerable influence on IS outsourcing success. This study adds to this growing field of interest by developing an IS outsourcing relationship framework in the form of a process model. Three rather disjointed areas of research, namely contractual governance, relational norms, and control, have been set in a common context by interrelating them as the three main governance modes

  1. Outsourcing to China.

    Science.gov (United States)

    Liu, Jacqueline

    2004-12-01

    To enhance competitive advantage in the face of increasing globalisation, companies need to consider moving certain operations to China, if they have not done so already. This article describes the evolving nature of outsourcing to China and what companies need to consider to be successful in this business model.

  2. The Process of Cross-cultural Adaptation:An Analysis of Outsourced

    Institute of Scientific and Technical Information of China (English)

    吴莹

    2014-01-01

    This paper employs Kim’s (2001)‘Process of Cross-cultural Adaptation theory’to analyze the film—Outsourced, which talking about cross-cultural boundaries and how the protagonist Todd adapting to the Indian culture. Stress, adaptation and growth are three crucial phrases in the process of cross-cultural adaptation, which are correlated to each other and perform in a cyclic and continual way of‘draw-back-to-leap’. In this paper, each phrase is analyzed via employing theories and illustrating examples that Todd has experienced and encountered in India to highlight Todd's process of cross-cultural adaptation. More⁃over, implications will be explored by the paper and suggestions will be offered to the sojourners for their better adaptation in the host country. In addition, the paper presents the differences between American culture and Indian culture, which are to some ex⁃tent, the obstacles affecting successful cross-cultural adaptation.

  3. Understanding the IT/business partnership - a business process perspective

    DEFF Research Database (Denmark)

    Siurdyban, Artur

    2014-01-01

    these partnerships by allocating responsibilities between central IT and the local business during two stages of a process lifecycle: formation and standardization. The significance of the findings lies in how the model’s configuration leads to different types of IT units’ process centricity. This in turn affects......From a business process perspective, the business value of information technologies (IT) stems from how they improve or enable business processes. At the same time, in the field of strategic IT/business alignment, the locus of discussion has been how IT/business partnerships enhance the value of IT....... Despite this apparent relationship, the business process perspective has been absent from the IT/business alignment discussion. In this paper, we use the case of an industrial company to develop a model for understanding IT/business partnerships in business process terms. Based on our findings, we define...

  4. OUTSOURCING IN RETAIL

    Directory of Open Access Journals (Sweden)

    Radojko Lukić

    2012-05-01

    Full Text Available Modern strategic techniques have been increasingly applied in recent years, both in manufacture and retail, individually or concurrently. The main goal of their application in the retail business is continuous improvement, in particular by reducing costs of competitiveness and (business and financial performance, while increasing customer satisfaction and meeting the needs of customers/consumers. One of the most important strategic techniques increasingly used not only in manufacturing but also in modern retail is outsourcing, which basically involves purchasing goods and/or services from independent external suppliers. The research in contemporary practice of the retail business has revealed that the application of outsourcing technique contributes to stronger commitment of management towards the activities that are the core of competitiveness, reducing costs, improving competitiveness and creating added value. All this has a long-term impact on improving performance in the retail sector. Starting from the developed theory and conducted practical research, this paper emphasizes the importance and specific problems of application of outsourcing the strategic technique in the modern retail. Their knowledge is very important for an effective implementation of outsourcing as a function of improving overall performance in retail. This is especially true for retailers in developing and transition countries, as it is the case, for example, with Serbia, where the use of outsourcing is at a very low level compared to developed countries. In the future, because of its economic importance, outsourcing will certainly be more applied in the retail sector of respective countries, with the expectation of a growing trend at approximately the same level as it is in developed countries in Europe and America.

  5. Business Process Modelling for Measuring Quality

    NARCIS (Netherlands)

    Heidari, F.; Loucopoulos, P.; Brazier, F.M.

    2013-01-01

    Business process modelling languages facilitate presentation, communication and analysis of business processes with different stakeholders. This paper proposes an approach that drives specification and measurement of quality requirements and in doing so relies on business process models as represent

  6. Business process modeling in healthcare.

    Science.gov (United States)

    Ruiz, Francisco; Garcia, Felix; Calahorra, Luis; Llorente, César; Gonçalves, Luis; Daniel, Christel; Blobel, Bernd

    2012-01-01

    The importance of the process point of view is not restricted to a specific enterprise sector. In the field of health, as a result of the nature of the service offered, health institutions' processes are also the basis for decision making which is focused on achieving their objective of providing quality medical assistance. In this chapter the application of business process modelling - using the Business Process Modelling Notation (BPMN) standard is described. Main challenges of business process modelling in healthcare are the definition of healthcare processes, the multi-disciplinary nature of healthcare, the flexibility and variability of the activities involved in health care processes, the need of interoperability between multiple information systems, and the continuous updating of scientific knowledge in healthcare.

  7. 基于神经网络的软件外包过程模式决策研究%Study on Neural Network-Based Software Outsourcing Process Pattern Decision

    Institute of Scientific and Technical Information of China (English)

    蒋严冰; 周欣; 刘英; 胡敬坤

    2009-01-01

    Software outsourcing has became a common method used in software development.To guide the software outsourcing process pattern decision,this paper puts up a neural network based decision model which is made up of a group of orthogonal and concurrent input factors,a three-tier neural network decision architecture and a group of output process patterns.The model is verified with a real software outsourcing process pattern decision case.This model provides the theory for the development of outsourcing decision tools and complete decision supporting mechanism for various outsourcing model in every phase of software engineering.

  8. A business process model as a starting point for tight cooperation among organizations

    Directory of Open Access Journals (Sweden)

    O. Mysliveček

    2006-01-01

    Full Text Available Outsourcing and other kinds of tight cooperation among organizations are more and more necessary for success on all markets (markets of high technology products are particularly influenced. Thus it is important for companies to be able to effectively set up all kinds of cooperation. A business process model (BPM is a suitable starting point for this future cooperation. In this paper the process of setting up such cooperation is outlined, as well as why it is important for business success. 

  9. Comparative analysis of business rules and business process modeling languages

    Directory of Open Access Journals (Sweden)

    Audrius Rima

    2013-03-01

    Full Text Available During developing an information system is important to create clear models and choose suitable modeling languages. The article analyzes the SRML, SBVR, PRR, SWRL, OCL rules specifying language and UML, DFD, CPN, EPC and IDEF3 BPMN business process modeling language. The article presents business rules and business process modeling languages theoretical comparison. The article according to selected modeling aspects of the comparison between different business process modeling languages ​​and business rules representation languages sets. Also, it is selected the best fit of language set for three layer framework for business rule based software modeling.

  10. An analysis of models and practices in Human Resource Management processes and the relationship between firms and outsourcers: a case study

    Science.gov (United States)

    Cirella, Stefano

    The complexity of the networked organizations field is here investigated by proposing an analysis of models and practices on the relationship between companies and outsourcers with regards to Human Resource Management processes, illustrating an HR Outsourcing (HRO) case study. The chapter is organized in five sections. The first section provides a brief introduction to HRO. The second section presents a review of different aspects of the relationship between companies and HR service suppliers. The third section analyses an HRO case study by describingits objectives, outsourced HR activities, HRO process phases and solutions implemented. The fourth section is a brief conclusion based on a reflective analysis of the case in point.

  11. SOFTWARE OUTSOURCING PROCESS SYSTEM BASED ON CMMI%基于 CMMI框架下的软件外包过程体系

    Institute of Scientific and Technical Information of China (English)

    张义珍; 刘燕玲; 梁凤娟

    2013-01-01

    在部门外包项目管理过程实践基础上,在分析外包项目实施过程中存在的主要问题的基础上,建立起基于CMMI框架下的量化的外包项目过程体系,包括:外包项目管理类型、生命周期、组织架构和各个阶段上的关键管理活动,以及外包商的评价方法等,并提出了外包项目过程能力成熟度模型。通过精细化和量化的外包项目管理,确保外包项目按时保质保量完成,实现对外包项目有效和高效的管理,达到甲方和外包方的双赢。%On the basis of the practice in outsourcing project management process of the department , and of analysing the principal problems existing in the implementation process of outsourcing project , we establish a CMMI framework-based quantified outsourcing project process system including the outsourcing project management types , the life cycle, the organisation structure and the key management activities in various phases , as well as the outsourcers evaluation method .We also put forward the process capability maturity model for outsourcing project.Through the refined and quantified outsourcing project management , the completion of outsourcing project can be ensured on time and with the guarantees in both quality and quantity , this realises the effective and efficient management on outsourcing project , and reaches win-win situation between the Party A and the contractor .

  12. Business Outsourcing of Rural Electricity Services Company%农电服务公司业务外委工作探究

    Institute of Scientific and Technical Information of China (English)

    张曙光

    2013-01-01

    The rural grid enterprises are in the end, and its service object is the broad masses of peasants. It relates the rural economic and social development and stability. Rural grid enterprises are part of the construction of socialist new countryside and a harmonious society. The implementation of business outsourcing in rural power supply enterprises, deepening the professional, lean management of rural power supply enterprises, and promoting the service level of agriculture, countryside and farmers is the important measures to implement scientific outlook on development, promote "two conversions", standardize the management of workers, and maintenance the team stable. The success of business outsourcing of rural power supply enterprise accumulates experience for professional division and socialized operation for rural power supply station, and verifies the scientific and feasibility of the business outsourcing pattern in rural power supply station. To promote the implementation of rural power supply business outsourcing work and change management mode of power supply station is beneficial to power supply business organization, is an important content of enterprise management innovation and the specific embodiment. The paper analyzes the present situation, existing significance and management improvement measures of business outsourcing of rural power service corporation.%  农网企业处在电网的末端,服务对象是广大农民,它关系农村经济社会的发展和稳定,农电企业是建设社会主义新农村和和谐社会的组成部分。实施农村供电所业务委托,深化农村供电所专业化、精益化管理,加快提升服务“三农”水平,是公司深入贯彻落实科学发展观,推进“两个转变”,规范农电用工(原“农电工”,下同)管理,维护队伍稳定的重要举措,农村供电所业务委托试点工作取得成功,为农村供电所业务的专业化分工、社会化运作

  13. Putting HR outsourcing into practice.

    Science.gov (United States)

    Berger, Michael

    2007-01-01

    Faced with the time-consuming responsibility of human resources (HR) management, a growing number of medical practices are outsourcing their HR to professional employer organizations (PEOs) so they can concentrate on their core business. A PEO functions as an HR department-minus the high overhead-managing daily administrative tasks such as payroll processing and related tax filings, employee benefits, and workers' compensation coverage and claims resolution. PEOs help physicians' offices keep up with the piles of paperwork that never seem to shrink, freeing doctors to focus on patient care and building their practice. Because of their volume buying power, PEOs are able to offer employees of small medical practices big-company benefits-everything from health, dental, and vision coverage to long-term disability insurance and tuition assistance. A fledgling industry only a decade ago, HR outsourcing has morphed into a blossoming industry. Enlisting the services of a PEO is now considered de rigueur in many small business circles.

  14. Traditional Technology and Cost-reduction As a Major Driver in Business: Can Outsourcing Relations be Redirected by Smart Manufacturing?

    NARCIS (Netherlands)

    Filippov, S.; Enserink, B.; Van Geenhuizen, M.S.; Berben, W.

    2012-01-01

    Traditional technologies can have an extended lifetime if companies use various cost-reducing strategies. One of these strategies employed in Western European countries in the past decades has been low-cost outsourcing in Central and Eastern Europe (CEE), mainly derived from low wages. Specifically,

  15. Discussion on the Outsourcing of Library ’s Books Processing%试论图书馆的图书加工业务外包

    Institute of Scientific and Technical Information of China (English)

    潘世明

    2014-01-01

    图书加工业务是图书馆最为基础的工作,图书加工业务外包是图书馆发展的必然趋势。在介绍业务外包发展概况的基础上,阐述了图书馆图书加工业务外包的优势和内容,分析了外包公司的特点以及图书加工业务外包时面临的风险,探讨了图书馆规避外包商风险的对策。%The books processing is the most basic work of the library, and the outsourcing of library’s books processing is an inevitable trend of the library’s development. Based on introducing the general development situation of the outsourcing, this paper expounds the advantages and contents of the outsourcing of library’s books processing, analyzes the features of the outsourcing companies and the risks existing in the outsourcing of library’s books processing, and probes into some countermeasures for the library to avoid the risks from the outsourcing businessmen.

  16. Offshoring en outsourcing in de dienstensector

    NARCIS (Netherlands)

    Jagersma, P.K.; Gorp, van D.M.

    2006-01-01

    Het Center for International Business van Nyenrode heeft verschillende onderzoeken gedaan om offshoring en outsourcing op een systematische manier in kaart te brengen. Het laatste onderzoek betrof de dienstensector. Ook in deze sector wordt steeds vaker gebruik gemaakt van offshoring en outsourcing.

  17. The application of outsourcing decision-making methods in a logistics context in South Africa

    Directory of Open Access Journals (Sweden)

    Naomi Bloem

    2015-02-01

    Full Text Available Background: Companies have often relinquished the control of important business functions to outside suppliers for the sake of short-term savings and because of the lack of use of proper decision-making methods within the business.Objectives: This article identified three methods of decision-making and applied it to a logistics outsourcing problem. The logistics outsourcing problem consisted of a make-or-buy decision as well as a supplier selection process. The purpose of the study was to determine the most suitable method in the case of logistics outsourcing.Method: The decision-making methods were applied to a South African case study within the fast moving consumer goods (FMCG industry. The logistics functions considered in the case study included secondary distribution and warehousing of finished goods. Each method considered the same evaluation criteria and the results were analysed and compared.Results: Each method produced different results to the logistics outsourcing problem. The method developed by Platts, Probert and Canez (2000 suggested that the logistics functions be insourced. The decision tree method suggested outsourcing both functions, with a unit rate cost model. The results from the linear programming (LP method indicated that the secondary distribution function should be insourced and the warehousing function outsourced, with a fixed and variable cost model pending further analysis of the demand trends.Conclusion: The study provides empirical evidence that proven outsourcing decision-making methods, such as the method developed by Platts et al. (2000, the LP method and the decision tree method traditionally applied to a manufacturing outsourcing decision problem, can be adapted and applied to a logistics outsourcing decision problem of a South African FMCG company.

  18. Relationship Between Logistics Service's Perceived Value and Outsourcing of Logistics Activities

    Directory of Open Access Journals (Sweden)

    Klavdij Logožar

    2006-07-01

    Full Text Available Outsourcing has become increasingly popular in recentyears, and is often quoted as a means of coping with rapidchanges in technology and in the business environment. Thescope of third -party logistics may range from a relatively limitedcombination of activities (e. g. transportation and warehousingto a comprehensive set of logistics services. The authorsfirst define the reasons for outsourcing with the emphasis onbusiness logistics. They particularly point out the motivationsfor logistics outsourcing, the possibilities of logistics outsourcing,and they present the process of outsourcing partner selectionas well. Finally, they analyze the specific issues of logisticsservice's perceived value in outsourcing logistics activities onthe basis of the survey carried out in Slovenian companies. Thepurpose of the survey was to measure the customers' perceptionof different characteristics of logistics provider which can be decisivewhen manufacturing firms are trying to make a decisionwhether to outsource and which logistics provider to select. Thepaper creates a framework for the selection of the importantand perceived characteristics of logistics provider relevant tocustomer in the process of the logistics supplier selection.

  19. Managing change in IT outsourcing towards a dynamic fit model

    CERN Document Server

    Plugge, Albert

    2012-01-01

    IT outsourcing is considered a mature business strategy that provides an exquisite opportunity to quickly cater to changing market circumstances. Due to the extensive growth of outsourcing client IT functions in the last decade, a new provider industry has developed rapidly. As a result, the IT landscape is becoming more varied, with different outsourcing arrangements. Considering the multidisciplinary character of outsourcing, providers experienced with that arrangement complexity have increased substantially. Providers have to deal with various aspects such as strategy, capabilities

  20. Outsourcing and supplier learning

    DEFF Research Database (Denmark)

    Lema, Rasmus

    2012-01-01

    There is increasing agreement that Indian software firms are making the transition from competitive advantage based on low cost to competitive advantage based on innovation. However, there are few insights about how this transition process works. This paper seeks to bring together the outsourcing......, global value chains and firm capability literatures. It draws on empirical material focused on learning and innovation ‘events’ in Indian software firms – their inputs and sources – and makes headway in opening the ‘black box’ of supplier learning in outsourcing relationships. This paper suggests...... that learning from customers was important but insufficient for making the transition. Capability formation depended significantly on other channels and mechanisms outside or independent of outsourcing relationships. This paper shows how firms actively mobilised and combined internal and external sources...

  1. Business Intelligence in Process Control

    Science.gov (United States)

    Kopčeková, Alena; Kopček, Michal; Tanuška, Pavol

    2013-12-01

    The Business Intelligence technology, which represents a strong tool not only for decision making support, but also has a big potential in other fields of application, is discussed in this paper. Necessary fundamental definitions are offered and explained to better understand the basic principles and the role of this technology for company management. Article is logically divided into five main parts. In the first part, there is the definition of the technology and the list of main advantages. In the second part, an overview of the system architecture with the brief description of separate building blocks is presented. Also, the hierarchical nature of the system architecture is shown. The technology life cycle consisting of four steps, which are mutually interconnected into a ring, is described in the third part. In the fourth part, analytical methods incorporated in the online analytical processing and data mining used within the business intelligence as well as the related data mining methodologies are summarised. Also, some typical applications of the above-mentioned particular methods are introduced. In the final part, a proposal of the knowledge discovery system for hierarchical process control is outlined. The focus of this paper is to provide a comprehensive view and to familiarize the reader with the Business Intelligence technology and its utilisation.

  2. Business processes a database perspective

    CERN Document Server

    Milo, Tova

    2012-01-01

    While classic data management focuses on the data itself, research on Business Processes also considers the context in which this data is generated and manipulated, namely the processes, users, and goals that this data serves. This provides the analysts a better perspective of the organizational needs centered around the data. As such, this research is of fundamental importance.Much of the success of database systems in the last decade is due to the beauty and elegance of the relational model and its declarative query languages, combined with a rich spectrum of underlying evaluation and optimi

  3. [Outsourcing. Advantages and disadvantages of these processes with regard to the management from the view of the technical services in a hospital].

    Science.gov (United States)

    Chen, B

    1999-01-01

    Cost effectiveness and improvement of service quality are the main reasons for outsourcing in hospitals. Long term relationships and customer satisfaction confirm the concept of providing complex services from external specialized companies. There is no standard guideline to determine whether outsourcing should be preferred to inhouse service. Outsourcing is not a guarantee for improved service and a lot of promoted advantages could theoretically also be provided by inhouse service departments. But the effectiveness of inhouse services has to be proven in comparison and competition to external providers. The often named disadvantages of outsourcing have to be considered. Nevertheless they are also not only subject to outsourcing and can also be a problem in inhouse organisations. Furthermore a proper controlling is an important tool to eliminate most of the difficulties in outsourcing projects. In the competition between internal and external service providers concepts of service partnerships that integrate internal and external resources will be the successful ones in the long run. The main potential for improvement is the optimization of the whole process of maintenance management, instead of the mere reduction of head count.

  4. Outsourcing of Training

    Energy Technology Data Exchange (ETDEWEB)

    GAMIN, J.E.

    1999-06-17

    Several lessons are covered that has been learned at Fluor Daniel Hanford during their outsourcing effort. We have overcome problems because of our joint commitment to success. We continue to work our way through issues as they arise. On the positive side, several good things have happened as a result of outsourcing. Our training provider (EXITECH) has proven to be very responsive to our many different customers. We have been able to establish and support a 6-month training schedule for the first time. This has allowed the different facilities who send workers to training with more flexibility in planning their workers' time away from their jobs. In addition to the master training schedule, each facility on the Hanford Site has its own special or emergent training needs, and EXITECH has been very responsive in meeting these individual facilities' needs. Student and supervisor feedback on the quality and effectiveness of environmental, safety and health training provided by EXITECH has been very positive. Worker and supervisor feedback indicates the ''hands-on'' training serves their needs, and focuses on what they need to know to be able to perform work safely and efficiently. EXITECH strives very hard at presenting training so students can become successful in their training efforts. The workforce has noticed EXITECH's training philosophy is based on shared success with the trainee, not failure. Along the way, FDH has saved money as a result of this outsourcing. During our first year of the contract, we estimated a $400,000 savings. The decision as to outsource training is likely the most important you will make for your organization. In our situation, it fit the business goals we had established in our bid for the Hanford contract. However, if we were to begin again, we would factor some of the valuable lessons learned experienced during the first 16 months of our current outsourcing.

  5. FORMATION OF BUSINESS PROCESS MANAGEMENT ENGINEERING COMPANY

    OpenAIRE

    Khatskevich, L.; Shishkin, I.

    2012-01-01

    In the proposed paper the relevance of management on the basis of machine-building enterprise business process management, building management systems business process engineering company, based on individual organizational functions. Business-process approach is based on rethinking the concept of middle management, where leadership is fundamental to middle managers

  6. Logistics outsourcing by manufacturers in South Africa

    Directory of Open Access Journals (Sweden)

    Beverley Waugh

    2011-11-01

    Full Text Available As organisations find themselves in an increasingly dynamic and competitive world they are seeking new strategies to ensure their competitive advantage and profitability. Logistics presents an area in which these organisations can improve customer service and reduce costs, and strategies in support thereof such as the outsourcing of logistics activities, should be considered. However, it is critical that logistics outsourcing is done diligently to avoid potential problems for the organisation and to achieve the best possible benefits. In South Africa little research has been done regarding current outsourcing practices of local manufacturers. In this article literature on international logistics outsourcing as well as research on some of the logistics outsourcing practices of South African manufacturers is discussed. The findings of a questionnaire survey of South African manufacturers provided information on their logistics outsourcing practices and problems. Prominent issues seem to include inadequate managerial involvement in the logistics outsourcing process, as well as insufficient time spent on many of the important aspects of the outsourcing agreement, the transitioning of resources and ongoing management of the outsourced relationship. It is concluded that a thorough outsourcing process should be followed in order to achieve the benefits of logistics outsourcing.

  7. A classification of logistic outsourcing levels and their impact on service performance: evidence from the food processing industry

    NARCIS (Netherlands)

    Lilly Hsiao, L.; Kemp, R.G.M.; Vorst, van der J.G.A.J.; Omta, S.W.F.

    2010-01-01

    Most studies of logistics outsourcing have focused on cost reduction, while few studies have reported on service benefits. This study empirically examines if outsourcing different logistics activities results in differences in logistics service performance. We identify and analyze the outsourcing of

  8. Outsourcing Flagship

    Institute of Scientific and Technical Information of China (English)

    ANITA; ZUO

    2007-01-01

    Chen Shuning,founder of China’s most successful software outsourcing company,is steering his flagship company toward the goal of developing national software products 'Let’s drive to success together.'You see such encouraging slo-gans everywhere in the c

  9. The Advantages and Disadvantages of Outsourcing

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Nowadays, the increasing globalization and internationalization bring huge changes to business environment, which has been changed from a lot of dispersed local markets to a single economic market. These changes make businessmen have to think about their international business strategies, such as outsourcing. This article will analyze the advantages and disadvantages of outsourcing in the context of global manufacturing strategy in order to help managers handle it more effectively.

  10. The Morning After: What Happens When Outsourcing Relationships End?

    Science.gov (United States)

    Barney, Hamish T.; Low, Graham C.; Aurum, Aybüke

    Many firms are reevaluating their initial outsourcing decisions for various reasons, including whether the goals set for the outsourcing effort were achieved, changes in the business environment, internal changes, and/or mergers. An increasing number of outsourcing deals are being terminated and backsourced or re-outsourced. According to a recent international industry survey 49% of companies engaged in outsourcing have terminated outsourcing contracts prematurely. Research has not reflected this trend with few studies concentrating on what firms do after they terminate or fail to extend an outsourcing contract. It is argued that there is a need to study this important and increasingly frequent decision. The main contribution of this chapter is to present an outsourcing decision model and demonstrate its applicability with respect to a recent sourcing decision.

  11. Business Process Quality Computation: Computing Non-Functional Requirements to Improve Business Processes

    NARCIS (Netherlands)

    Heidari, F.

    2015-01-01

    Business process modelling is an important part of system design. When designing or redesigning a business process, stakeholders specify, negotiate, and agree on business requirements to be satisfied, including non-functional requirements that concern the quality of the business process. This thesis

  12. Specialization, outsourcing and wages

    DEFF Research Database (Denmark)

    Munch, Jakob Roland; Skaksen, Jan Rose

    2009-01-01

    This paper studies the impact of outsourcing on individual wages. In contrast to the standard approach in the literature, we focus on domestic outsourcing as well as foreign outsourcing. We argue that if outsourcing is associated with specialization gains arising from an increase in the division...... of labor, domestic outsourcing tends to increase wages for both unskilled and skilled labor. We use a panel data set of workers in Danish manufacturing industries to show that domestic and foreign outsourcing affect wages as predicted....

  13. The Predictive Aspect of Business Process Intelligence

    DEFF Research Database (Denmark)

    Pérez, Moisés Lima; Møller, Charles

    2007-01-01

    This paper presents the arguments for a research proposal on predicting business events in a Business Process Intelligence (BPI) context. The paper argues that BPI holds a potential for leveraging enterprise benefits by supporting real-time processes. However, based on the experiences from past...... business intelligence projects the paper argues that it is necessary to establish a new methodology to mine and extract the intelligence on the business level which is different from that, which will improve a business process in an enterprise. In conclusion the paper proposes a new research project aimed...

  14. Process-oriented evaluation of agile business processes

    Institute of Scientific and Technical Information of China (English)

    2002-01-01

    Agile enterprises are built based on agile business processes.Simultaneously,agile enterprises must be able to utilize agile business processes to rapidly respond market opportunities and maintain enterprises'competitions.But how to evaluate and choose agile business processes is a key problem about building agile enterprises.The paper proposes a goal driven method and an evaluation architecture for business processes' agility.Furthermore,a four-layer configuring model for agile business processes is developed based on the evaluation architecture and it can evaluate and configure agile business processes among alternatives.

  15. Business process reengineering in the centralization of the industrial enterprises management

    Directory of Open Access Journals (Sweden)

    N.I. Chukhray

    2015-09-01

    directions for further research. On the basis of the generalization of theoretical studies it is proposed a centralization algorithm of the business processes management of the industrial enterprise, which includes: subsidiary business processes identification that are duplicated; selection of the subsidiary business processes for reengineering based on the centralization using fuzzy set theory and the mechanism for making managerial decisions on the reengineering of the subsidiary business processes of JSC «Concern-Electron». Concern is offered by three managerial decisions concerning the redesign of some subsidiary business processes. The calculations using the theory of fuzzy sets have shown that the most viable option for business process reengineering of JSC «Concern-Electron» on the basis of centralization is accounting, security services and recruitment ensuring. In order of priority and importance we should primarily redesign the subsidiary business process of accounting. As the result of the research it should be established a joint recruitment centre for all the subsidiaries of JSC «Concern-Electron» and security activities should be outsourced. These achievements can be used as a basis for further research, namely, we should focus on the development of the alternative mechanism of selecting the business processes for centralization, transfer to outsourcing, etc.

  16. Impact of Growing Business on Software Processes

    Science.gov (United States)

    Nikitina, Natalja; Kajko-Mattsson, Mira

    When growing their businesses, software organizations should not only put effort into developing and executing their business strategies, but also into managing and improving their internal software development processes and aligning them with business growth strategies. It is only in this way they may confirm that their businesses grow in a healthy and sustainable way. In this paper, we map out one software company's business growth on the course of its historical events and identify its impact on the company's software production processes and capabilities. The impact concerns benefits, challenges, problems and lessons learned. The most important lesson learned is that although business growth has become a stimulus for starting thinking and improving software processes, the organization lacked guidelines aiding it in and aligning it to business growth. Finally, the paper generates research questions providing a platform for future research.

  17. A Comparative of business process modelling techniques

    Science.gov (United States)

    Tangkawarow, I. R. H. T.; Waworuntu, J.

    2016-04-01

    In this era, there is a lot of business process modeling techniques. This article is the research about differences of business process modeling techniques. For each technique will explain about the definition and the structure. This paper presents a comparative analysis of some popular business process modelling techniques. The comparative framework is based on 2 criteria: notation and how it works when implemented in Somerleyton Animal Park. Each technique will end with the advantages and disadvantages. The final conclusion will give recommend of business process modeling techniques that easy to use and serve the basis for evaluating further modelling techniques.

  18. CCBR-Driven Business Process Evolution

    NARCIS (Netherlands)

    Weber, B.; Rinderle, S.B.; Wild, W.; Reichert, M.U.

    2005-01-01

    Process-aware information systems (PAIS) allow coordinating the execution of business processes by providing the right tasks to the right people at the right time. In order to support a broad spectrum of business processes, PAIS must be flexible at run-time. Ad-hoc deviations from the predefined pro

  19. THE RISKS OF OUTSOURCING TRANSPORT FUNCTIONS IN RELATIONS BETWEEN THE COOPERATION FIRMS

    Directory of Open Access Journals (Sweden)

    Paweł Romanow

    2011-01-01

    Full Text Available The paper presents the thesis that in the process of analysis and decision-making on the scope, duration and depth of cooperation in the framework of outsourcing in the area of transport is necessary to follow a set of business rules-oriented, both the strategic and operational aspects of business operations. The paper also discusses the errors committed in the decision making process concerning the selection and cooperation with suppliers of transport services.

  20. Partnering through Outsourcing.

    Science.gov (United States)

    Palm, Richard L.

    2001-01-01

    Outsourcing has come to higher education and is being used to address cost concerns, quality of service, and other service management issues. Defines outsourcing terminology, provides reasons for outsourcing, and describes the outsourcing movement in the context of higher education. (Contains 45 references.) (GCP)

  1. Business Process Management Theory and Applications

    CERN Document Server

    2013-01-01

    Business Process Management (BPM) has been in existence for decades. It  uses, complements, integrates and extends theories, methods and tools from  other scientific disciplines like: strategic management, information technology, managerial accounting, operations management etc. During this period the main focus themes of researchers and professionals in BPM  were: business process modeling, business process analysis, activity based costing, business process simulation, performance measurement, workflow management, the link between information technology and BPM for process automation etc. More recently the focus moved to subjects like Knowledge Management, Enterprise Resource Planning (ERP) Systems, Service Oriented Architectures (SOAs), Process Intelligence (PI) and even  Social Networks. In this collection of papers we present a review of the work and the outcomes achieved in the classic BPM fields as well as a deeper insight on recent advances in BPM. We present a review of business process modeling a...

  2. Modeling business processes: theoretical and practical aspects

    Directory of Open Access Journals (Sweden)

    V.V. Dubininа

    2015-06-01

    Full Text Available The essence of process-oriented enterprise management has been examined in the article. The content and types of information technology have been analyzed in the article, due to the complexity and differentiation of existing methods, as well as the specificity of language, terminology of the enterprise business processes modeling. The theoretical aspects of business processes modeling have been reviewed and the modern traditional modeling techniques received practical application in the visualization model of retailers activity have been studied in the article. In the process of theoretical analysis of the modeling methods found that UFO-toolkit method that has been developed by Ukrainian scientists due to it systemology integrated opportunities, is the most suitable for structural and object analysis of retailers business processes. It was designed visualized simulation model of the business process "sales" as is" of retailers using a combination UFO-elements with the aim of the further practical formalization and optimization of a given business process.

  3. Business Process Modeling Notation - An Overview

    Directory of Open Access Journals (Sweden)

    Alexandra Fortiş

    2006-01-01

    Full Text Available BPMN represents an industrial standard created to offer a common and user friendly notation to all the participants to a business process. The present paper aims to briefly present the main features of this notation as well as an interpretation of some of the main patterns characterizing a business process modeled by the working fluxes.

  4. Specification, Verification and Optimisation of Business Processes

    DEFF Research Database (Denmark)

    Herbert, Luke Thomas

    Model and Notation (BPMN). The automated analysis of business processes is done by means of quantitative probabilistic model checking which allows verification of validation and performance properties through use of an algorithm for the translation of business process models into a format amenable...

  5. Yes! The Business Department Teaches Data Processing

    Science.gov (United States)

    Nord, Daryl; Seymour, Tom

    1978-01-01

    After a brief discussion of the history and current status of business data processing versus computer science, this article focuses on the characteristics of a business data processing curriculum as compared to a computer science curriculum, including distinctions between the FORTRAN and COBOL programming languages. (SH)

  6. Integrated Business Process Adaptation towards Friction-Free Business-to-Business Collaboration

    Science.gov (United States)

    Shan, Zhe

    2011-01-01

    One key issue in process-aware E-commerce collaboration is the orchestration of business processes of multiple business partners throughout a supply chain network in an automated and seamless way. Since each partner has its own internal processes with different control flow structures and message interfaces, the real challenge lies in verifying…

  7. Outsourcing of Logistics Activities in Manufacturing Industry

    Directory of Open Access Journals (Sweden)

    Anton Ogorelc

    2012-10-01

    Full Text Available The external supply of logistics se1vices is part of a trend towardoutsourcing non-core logistics activities. The scope ofthird-party logistics may range from a relatively limited combinationof activities (e.g. transportation and warehousing to acomprehensive set of logistics se1vices.The authors first discuss the characteristics of business logisticsin manufacturing indusfly, to be taken into account inlogistics outsourcing. They particularly point out the motimtionsfor logistics outsourcing, the possibilities of outsourcing,as well as supplier selection. Finally they analyze the outsourcingin the reverse logistics.

  8. Google matrix of business process management

    CERN Document Server

    Abel, M

    2010-01-01

    Development of efficient business process models and determination of their characteristic properties are subject of intense interdisciplinary research. Here, we consider a business process model as a directed graph. Its nodes correspond to the units identified by the modeler and the link direction indicates the causal dependencies between units. It is of primary interest to obtain the stationary flow on such a directed graph, which corresponds to the steady-state of a firm during the business process. Following the ideas developed recently for the World Wide Web, we construct the Google matrix for our business process model and analyze its spectral properties. The importance of nodes is characterized by Page-Rank and recently proposed CheiRank and 2DRank, respectively. The results show that this two-dimensional ranking gives a significant information about the influence and communication properties of business model units. We argue that the Google matrix method, described here, provides a new efficient tool ...

  9. Measures of Quality in Business Process Modelling

    Directory of Open Access Journals (Sweden)

    Radek Hronza

    2015-06-01

    Full Text Available Business process modelling and analysing is undoubtedly one of the most important parts of Applied (Business Informatics. Quality of business process models (diagrams is crucial for any purpose in this area. The goal of a process analyst’s work is to create generally understandable, explicit and error free models. If a process is properly described, created models can be used as an input into deep analysis and optimization. It can be assumed that properly designed business process models (similarly as in the case of correctly written algorithms contain characteristics that can be mathematically described. Besides it will be possible to create a tool that will help process analysts to design proper models. As part of this review will be conducted systematic literature review in order to find and analyse business process model’s design and business process model’s quality measures. It was found that mentioned area had already been the subject of research investigation in the past. Thirty-three suitable scietific publications and twenty-two quality measures were found. Analysed scientific publications and existing quality measures do not reflect all important attributes of business process model’s clarity, simplicity and completeness. Therefore it would be appropriate to add new measures of quality.

  10. A SUPPLIER SELECTION MODEL FOR SOFTWARE DEVELOPMENT OUTSOURCING

    Directory of Open Access Journals (Sweden)

    Hancu Lucian-Viorel

    2010-12-01

    Full Text Available This paper presents a multi-criteria decision making model used for supplier selection for software development outsourcing on e-marketplaces. This model can be used in auctions. The supplier selection process becomes complex and difficult on last twenty years since the Internet plays an important role in business management. Companies have to concentrate their efforts on their core activities and the others activities should be realized by outsourcing. They can achieve significant cost reduction by using e-marketplaces in their purchase process and by using decision support systems on supplier selection. In the literature were proposed many approaches for supplier evaluation and selection process. The performance of potential suppliers is evaluated using multi criteria decision making methods rather than considering a single factor cost.

  11. Extending Conceptual Schemas with Business Process Information

    Directory of Open Access Journals (Sweden)

    Marco Brambilla

    2010-01-01

    Full Text Available The specification of business processes is becoming a more and more critical aspect for organizations. Such processes are specified as workflow models expressing the logical precedence among the different business activities (i.e., the units of work. Typically, workflow models are managed through specific subsystems, called workflow management systems, to ensure a consistent behavior of the applications with respect to the organization business process. However, for small organizations and/or simple business processes, the complexity and capabilities of these dedicated workflow engines may be overwhelming. In this paper, we therefore, advocate for a different and lightweight approach, consisting in the integration of the business process specification within the system conceptual schema. We show how a workflow-extended conceptual schema can be automatically obtained, which serves both to enforce the organization business process and to manage all its relevant domain data in a unified way. This extended model can be directly processed with current CASE tools, for instance, to generate an implementation of the system (including its business process in any technological platform.

  12. Exploring IT roles in business process innovation

    DEFF Research Database (Denmark)

    Gong, Jie; Møller, Charles

    2013-01-01

    This paper explores the relationships between IT and Business process innovation (BPI) through examining IT roles in the processes of BPI. BPI is an innovative activity in business which has been paying more attention in recent years. However it is often confused with other process......-orientation concepts, such as Business process management (BPM) and Business process reengineering (BPR). The paper aims to find out two research questions: 1) How do we understand the meanings of BPI in the current background of economic globalization? 2) What IT roles are in the process of BPI? Based on finding...... the answer to these two questions, the definition of BPI in academia and the relationships with other popular process-orientation activities in practice are reviewed, then a framework of comprehensive understanding of BPI is put forward, and thereafter the interactions between IT and BPI are explored...

  13. Concepts of Business Data Processing; Business Education: 7743.01.

    Science.gov (United States)

    Smith, Barbara

    This course familiarizes students with manual and mechanical data processing terminology, the cycle, the basic operations, and their relationship to these two systems. It includes a familiarization with the various devices, equipment, media, and typical business applications for each system. Included are performance objectives, the course content…

  14. Matchmaking for business processes based on choreographies

    NARCIS (Netherlands)

    Wombacher, Andreas; Fankhauser, Peter; Mahleko, Bendick; Neuhold, Erich

    2004-01-01

    Web services have a potential to enhance B2B ecommerce over the Internet by allowing companies and organizations to publish their business processes on service directories where potential trading partners can find them. This can give rise to new business paradigms based on ad-hoc trading relations a

  15. GREEN BUSINESS PROCESS MANAGEMENT: A RESEARCH AGENDA

    Directory of Open Access Journals (Sweden)

    Aditya Ghose

    2010-01-01

    Full Text Available There is a global consensus on the need to reduce our collective carbon footprint. While much research attention has focused on developing alternative energy sources, automotive technologies or waste disposal techniques, we often ignore the fact that the ability to optimize (existing operations to reduce their emissions impact is fundamental to this exercise. Business process management (BPM technology, with its focus on understanding, modelling and improving/optimizing business processes, is a key starting point. Process modelling technology has applications beyond what we would traditionally describe as business processes - we can also model and improve manufacturing and other "physical" processes. This paper describes the contours of the emerging research landscape in green business process management and presents some early results in this area.

  16. PROCESS MANAGEMENT IN RUSSIAN BUSINESS EDUCATION

    Directory of Open Access Journals (Sweden)

    Svetlana Korobeynikova

    2013-06-01

    Full Text Available The current management system in Russian business education is predominantly based on the principle of functional management, which in turn does not comprehensively address the emerging objectives and terms of modern-day education providers in Russia. The countries’ business schools are of the particular concern of the issue, considering the factors of their recent establishment and revenue-based financing. Presented in this paper is the outcome of implementation of the process-orientated approach to business education based on the experience of one of the leading Russian business schools. The implementation of the process-orientated approach into the management system of the business school has resulted in an array of advantages: a significant improvement in the speed of the management process; a horizontal and vertical compaction of processes due to employees making independent decisions, reduction in the number of errors, delays and alterations, an increase in the quality of tasks executed by the personnel, a decrease in the need of employee monitoring; reduction of costs associated with employee wages and equipping workplaces; development of the basis for automation of educational and supporting business processes and delegation of particular elements of business processes to external.

  17. Specialization, Outsourcing and Wages

    DEFF Research Database (Denmark)

    Munch, Jakob Roland; Rose Skaksen, Jan

    2005-01-01

    This paper studies the impact of outsourcing on individual wages. In contrast to the standard approach in the literature, we focus on domestic outsourcing as well as foreign outsourcing. By using a simple theoretical model, we argue that, if outsourcing is associated with specialization gains...... arising from an increase in the extent of the market for intermediate goods, domestic outsourcing tends to increase wages for both unskilled and skilled labor. We use a panel data set of workers in Danish manufacturing industries to show that domestic and foreign outsurcing affect wages as predicted...... by the theory.Keywords: Outsourcing, Comparative advantage, Specialization, Wages.JEL Classification: F16, J31, C23....

  18. Outsourcing drug discovery to India and China: from surviving to thriving.

    Science.gov (United States)

    Subramaniam, Swaminathan; Dugar, Sundeep

    2012-10-01

    Global pharmaceutical companies face an increasingly harsh environment for their primary business of selling medicines. They have to contend with a spiraling decline in the productivity of their R&D programs that is guaranteed to severely diminish their growth prospects. Outsourcing of drug discovery activities to low-cost locations is a growing response to this crisis. However, the upsides to outsourcing are capped by the failure of global pharmaceutical companies to take advantage of the full range of possibilities that this model provides. Companies that radically rethink and transform the way they conduct R&D, such as seeking the benefits of low-cost locations in India and China will be the ones that thrive in this environment. In this article we present our views on how the outsourcing model in drug discovery should go beyond increasing the efficiency of existing drug discovery processes to a fundamental rethink and re-engineering of these processes.

  19. The Conceptual Framework for Business Process Innovation

    DEFF Research Database (Denmark)

    Møller, Charles

    and connected world (IBM 2006). Most industrial supply chains today are globally scattered and nearly all organizations rely on their Enterprise Information Systems (ES) for integration and coordination of their activities. In this context innovation inevitably is driven by advanced information technology....... Organizations today are required not only to operate effective business processes but they also need to accommodate to changing business conditions at an increasing rate. Consequently the ability to develop and implement new processes driven by the Enterprise Information Systems is a central competence in most...... industries, and furthermore it is a critical practice for a global enterprise. The next practice in Global Supply Chain Management is Business Process Innovation. Business Process Innovation is the transformation of a global supply chain driven by a new advanced Enterprise Information Systems technology...

  20. OUTSOURCING AS AN EFFICIENT TECHNOLOGY FOR CONSOLIDATION OF CAPITAL PARTNERS OF THE CORPORATION

    Directory of Open Access Journals (Sweden)

    Yermolenko V. V.

    2015-04-01

    Full Text Available The article examines the traditional concept of outsourcing from the perspective of the characteristics of a public Corporation of the knowledge economy and building competitiveness. The author notes essential narrow interpretation of traditional outsourcing and examines a new, broader understanding of how the mobilization of intellectual and human capital, third party outsourcers for the benefit of the Corporation. Formation of the sector of the knowledge economy in Russia actualizes the importance of joint and coordinated problem solving connections intellectual, human and other intangible capital partners, who are provided with a number of activities as part of the mega business process associated with the production of intellectual goods and services. According to the authors, the development of outsourcing leads to a network form of business organization and mega business process is transformed into a network conglomerate, the capital of which is "adapting" to each other with the formation of a harmonious configuration of material and immaterial capital. Such configuration of capital we call capitulorum, as a new instrument for the realization of development strategy

  1. BUSINESS PROCESS REENGINEERING AS THE METHOD OF PROCESS MANAGEMENT

    Directory of Open Access Journals (Sweden)

    O. Honcharova

    2013-09-01

    Full Text Available The article is devoted to the analysis of process management approach. The main understanding of process management approach has been researched in the article. The definition of process and process management has been given. Also the methods of business process improvement has been analyzed, among them are fast-analysis solution technology (FAST, benchmarking, reprojecting and reengineering. The main results of using business process improvement have been described in figures of reducing cycle time, costs and errors. Also the tasks of business process reengineering have been noticed. The main stages of business process reengineering have been noticed. The main efficiency results of business process reengineering and its success factors have been determined.

  2. Bicriteria Scheduling on Single Machine with Outsourcing

    Institute of Scientific and Technical Information of China (English)

    CHEN Rong-jun; QIN Li-zhen; TANG Guo-chun

    2015-01-01

    Scheduling with outsourcing is studied in this paper. It is assumed that both manufacturer and subcontractor have a single machine to process n jobs. The manufacturer needs to determine simultaneously a set of outsourced jobs and the schedule of the jobs in-house such that two criterias, i.e., outsourcing cost and production cost, are minimized. The production cost is measured by the number of tardy jobs or the total tardiness of jobs in-house, and the outsourcing cost is proportional to the total processing time of jobs outsourced. Two kinds of problems with different criterias are considered. We analyze the computational complexity and provide pseudo-polynomial time optimization algorithms for the NP-hard version of the problems.

  3. Strategies for Effective Outsourcing.

    Science.gov (United States)

    Moneta, Larry; Dillon, William L.

    2001-01-01

    Emphasizes strategies that can be employed for effective outsourcing in higher education settings. Several models of outsourcing are identified and described, and examples of institutions using each model are provided. (GCP)

  4. Extracting business vocabularies from business process models: SBVR and BPMN standards-based approach

    Science.gov (United States)

    Skersys, Tomas; Butleris, Rimantas; Kapocius, Kestutis

    2013-10-01

    Approaches for the analysis and specification of business vocabularies and rules are very relevant topics in both Business Process Management and Information Systems Development disciplines. However, in common practice of Information Systems Development, the Business modeling activities still are of mostly empiric nature. In this paper, basic aspects of the approach for business vocabularies' semi-automated extraction from business process models are presented. The approach is based on novel business modeling-level OMG standards "Business Process Model and Notation" (BPMN) and "Semantics for Business Vocabularies and Business Rules" (SBVR), thus contributing to OMG's vision about Model-Driven Architecture (MDA) and to model-driven development in general.

  5. The Internal Audit Outsourcing

    Directory of Open Access Journals (Sweden)

    Grzegorz Gołębiowski

    2010-06-01

    Full Text Available The article explores an issue of the internal audit outsourcing. It indicates the differences between internal audit, outsourcing and cosourcing of this service as well as their advantages and disadvantages. Drawing from the research on internal audit outsourcing the recent market trends were identified as well as motivations for choosing different forms of internal auditing.

  6. Business process Innovation – The LEGO Case

    DEFF Research Database (Denmark)

    Møller, Charles; Hansen, Poul H. Kyvsgård

    2006-01-01

    process innovation (BPI) in future organizations. This paper explores the applicability of one particular methodology for Business Process Innovation to deal with the challenge that the LEGO organization is facing with the alignment of their product development process and their supply chain. The paper...

  7. An outsourced offshore information processing model for Japanese finance sector multinationals / Michael Allan Green

    OpenAIRE

    Green, Michael Allan

    2000-01-01

    The complexity and pace of technology, combined with the strategic importance of technology, has created a dilemma for most organisations. The requirement is to be able to take advantage• of the latest technology and state-of-the-art practices. So, instead of trying to be experts in both their core business and technology, executives focus their attention on the core business and rely on others to provide the technology expertise. Healthy and profitable Japanese com...

  8. Business Process Innovation using the Process Innovation Laboratory

    DEFF Research Database (Denmark)

    Møller, Charles

    process innovation (BPI) in future organizations. There is a significant body of knowledge on various aspect of process innovation, e.g. on conceptual modeling, business processes, supply chains and enterprise systems. Still an overall comprehensive and consistent theoretical framework with guidelines...... for practical applications has not been identified. The aim of this paper is to establish a conceptual framework for business process innovation in the supply chain based on advanced enterprise systems. The main approach to business process innovation in this context is to create a new methodology for exploring...... process models and patterns of applications. The paper thus presents a new concept for business process innovation called the process innovation laboratory a.k.a. the ?-Lab. The ?-Lab is a comprehensive framework for BPI using advanced enterprise systems. The ?-Lab is a collaborative workspace...

  9. Evaluating Knowledge of Business Processes

    OpenAIRE

    Andra TURDASAN; Razvan PETRUSEL

    2016-01-01

    Any organization relies on processes/procedures in order to organize the operations. Those processes can be explicit (e.g. textual descriptions of workflow steps or graphical descriptions) or implicit (e.g. employees have learned by experience the steps needed to ‘get things done’). A widely acknowledged fact is that processes change due to internal and/or external factors. How can managers make sure the employees know the last version of the process? The current practice is to test employees...

  10. PROCUREMENT INSOURCING VS. PROCUREMENT OUTSOURCING: EVIDENCE FROM SERBIA

    Directory of Open Access Journals (Sweden)

    Slobodan Acimovic

    2016-11-01

    Full Text Available One of the most important strategic decisions of a company is to choose whether to insource or outsource a particular group of activities or a business function. The trend of outsourcing those activities which do not form a part of the company core competences is becoming more and more present in business practice. The aim of the analysis within this paper is to review the mentioned trend from the position of organizing the company procurement activities. The analysis shows that there is no unique trend concerning outsourcing all logistics activities, which do not form a part of the company core competences. Unlike the majority of other logistics activities, which as non-basic, tend to be outsourced, procurement dominantly stays insourced. Finally, based on the empirical evidence obtained from a survey carried out among 52 companies in Serbia, it is concluded that even if procurement is outsourced, this trend is more present among service than production companies.

  11. Google matrix of business process management

    Science.gov (United States)

    Abel, M. W.; Shepelyansky, D. L.

    2011-12-01

    Development of efficient business process models and determination of their characteristic properties are subject of intense interdisciplinary research. Here, we consider a business process model as a directed graph. Its nodes correspond to the units identified by the modeler and the link direction indicates the causal dependencies between units. It is of primary interest to obtain the stationary flow on such a directed graph, which corresponds to the steady-state of a firm during the business process. Following the ideas developed recently for the World Wide Web, we construct the Google matrix for our business process model and analyze its spectral properties. The importance of nodes is characterized by PageRank and recently proposed CheiRank and 2DRank, respectively. The results show that this two-dimensional ranking gives a significant information about the influence and communication properties of business model units. We argue that the Google matrix method, described here, provides a new efficient tool helping companies to make their decisions on how to evolve in the exceedingly dynamic global market.

  12. Specification of e-business process model for PayPal online payment process using Reo

    NARCIS (Netherlands)

    Xie, M.

    2005-01-01

    E-business process modeling allows business analysts to better understand and analyze the business processes, and eventually to use software systems to automate (parts of) these business processes to achieve higher profit. To support e-business process modeling, many business process modeling langua

  13. Visualizing human communication in business process simulations

    Science.gov (United States)

    Groehn, Matti; Jalkanen, Janne; Haho, Paeivi; Nieminen, Marko; Smeds, Riitta

    1999-03-01

    In this paper a description of business process simulation is given. Crucial part in the simulation of business processes is the analysis of social contacts between the participants. We will introduce a tool to collect log data and how this log data can be effectively analyzed using two different kind of methods: discussion flow charts and self-organizing maps. Discussion flow charts revealed the communication patterns and self-organizing maps are a very effective way of clustering the participants into development groups.

  14. Levels of Outsourcing and Offshoring

    DEFF Research Database (Denmark)

    Madsen, Erik Skov; Slepniov, Dmitrij

    The purpose of this paper is to examine the evolution of offshoring and outsourcing over time and highlight strategic considerations underpinning this process in companies. On the basis of four case studies of Danish and German industrial companies, this paper develops a holistic framework...

  15. Levels of Outsourcing and Offshoring

    DEFF Research Database (Denmark)

    Madsen, Erik Skov; Slepniov, Dmitrij

    2011-01-01

    The purpose of this paper is to examine the evolution of offshoring and outsourcing over time and highlight strategic considerations underpinning this process in companies. On the basis of four case studies of Danish and German industrial companies, this paper develops a holistic framework...

  16. AGILE DRAFTING OF OUTSOURCING CONTRACTS

    DEFF Research Database (Denmark)

    Schlichter, Bjarne Rerup; Storgaard, Kristian

    2015-01-01

    and in several parallel tracks using different competencies. By the use of an illustrative case-study, this paper explores how scrum can be applied to enhance the process of drafting outsourcing contracts. The analysis indicates that the use of an agile method, such as Scrum, can be beneficial in this context...

  17. Originator usage control with business process slicing

    CERN Document Server

    Su, Ziyi

    2012-01-01

    Originator Control allows information providers to define the information re-dissemination condition. Combined with usage control policy, fine-grained 'downstream usage control' can be achieved, which specifies what attributes the downstream consumers should have and how data is used. This paper discusses originator usage control, paying particular attention to enterprise-level dynamic business federations. Rather than 'pre-defining' the information re-dissemination paths, our business process slicing method 'capture' the asset derivation pattern, allowing to maintain originators' policies during the full lifecycle of assets in a collaborative context. First, we propose Service Call Graph (SCG), based on extending the System Dependency Graph, to describe dependencies among partners. When SCG (and corresponding 'service call tuple' list) is built for a business process, it is analyzed to group partners into sub-contexts, according to their dependency relations. Originator usage control can be achieved focusing...

  18. Optimized Execution of Business Processes on Blockchain

    OpenAIRE

    García-Bañuelos, Luciano; Ponomarev, Alexander; Dumas, Marlon; Weber, Ingo

    2016-01-01

    Blockchain technology enables the execution of collaborative business processes involving untrusted parties without requiring a central authority. Specifically, a process model comprising tasks performed by multiple parties can be coordinated via smart contracts operating on the blockchain. The consensus mechanism governing the blockchain thereby guarantees that the process model is followed by each party. However, the cost required for blockchain use is highly dependent on the volume of data...

  19. Designing a Operational Evaluation Model for Outsourcing Decision Making by Effective Outsourcing Factors

    Directory of Open Access Journals (Sweden)

    Ahmad Jafarnejad

    2013-07-01

    Full Text Available Organizations around the world are looking for new approaches to maintain or develop competitive advantage. Outsourcing can be such an approach and one of the strategies that can lead to greater competitiveness. Maintaining and developing core competences as a way of providing barriers to protect against present and future competitors; make full use of external capabilities, innovation and investment; and finally, provide better service, quality and cost to the customer. In this study we determined variables and factors involved in maintenance outsourcing process and developed a generic model for the maintenance outsourcing process by three main factors such as characteristics of organization, characteristics of Environment/Industry and characteristics of Contractors. Then the proposed model has been tested in an electric company by the use of gray theory in order to determine that the organization do complete outsourcing or outsourcing with non-decisions.

  20. Enhancing Student Learning of Enterprise Integration and Business Process Orientation through an ERP Business Simulation Game

    Science.gov (United States)

    Seethamraju, Ravi

    2011-01-01

    The sophistication of the integrated world of work and increased recognition of business processes as critical corporate assets require graduates to develop "process orientation" and an "integrated view" of business. Responding to these dynamic changes in business organizations, business schools are also continuing to modify their curriculum and…

  1. Outsourcing Photocopying in a Library: One Experience.

    Science.gov (United States)

    Wittorf, Robert

    1998-01-01

    Describes the process for outsourcing photocopying including developing a clear request for proposal, monitoring and responding to vendor performance, and ensuring quality controls in academic libraries. (Author/PEN)

  2. Querying Business Process Models with VMQL

    DEFF Research Database (Denmark)

    Störrle, Harald; Acretoaie, Vlad

    2013-01-01

    . In this paper, we apply VMQL to the Business Process Modeling Notation (BPMN) to evaluate the second claim. We explore the adaptations required, and re-evaluate the usability of VMQL in this context. We find similar results to earlier work, thus both supporting our claims and establishing the usability of VMQL...

  3. Software Development Outsourcing Decision Support Tool with Neural Network Learning

    Science.gov (United States)

    2004-03-01

    software domain, enterprise scripting software domain, and outsourcing ( maintenance and training) processes found to be included in the new model but not in...accounting and order entry) software domains, and outsourcing ( maintenance , configuration management and software engineer support) processes were...found in the original model but not in the new model included: enterprise (scripting and order entry) software domains and outsourcing maintenance process

  4. Scheduling and Outsourcing with Multiple Customers

    Institute of Scientific and Technical Information of China (English)

    FENG Yan-ling; ZHANG Yu-zhong; JIA Guo-zhu

    2015-01-01

    In this paper, we study a new scheduling and outsourcing model with multiple customers in which jobs can be processed by either in-house machine or outsourcing machine. All processed jobs have to be delivered in batches to their respective customers and each shipment incurs a delivery cost as well as a fixed amount of time. We discuss three commonly used ob jective functions, analyze their complexity and solve them by dynamic programming algorithms.

  5. 装备类产品外协件协同制造过程及资源匹配模式%Resource matching mode of collaborative manufacturing process for outsourcing planning of equipment products

    Institute of Scientific and Technical Information of China (English)

    郭钢; 沈磊; 杨联星; 徐建萍

    2012-01-01

    To solve the problems of outsourcing planning matching with outsourcing resource and outsourcing process monitoring, outsourcing parts of collaborative manufacture mode based on project manufacturing management mode is put forward. The mode involved collaborative manufacturing resource capacity model,outsourcing plans and promises resources matching matrices based on constraints of time and resource,outsourcing planning and resource conflict resolution model can improve the feasibility of the outsourcing planning, resource matching and execution effectively and guarantee the outsourcing plans completed on time.%针对装备类产品在零件外协加工过程中计划与外协资源匹配、外协过程进度监控等方面存在的问题,基于装备类产品项目制造(Project Manufacturing,PJM)管理模式,提出了外协件协同制造模式、协同制造资源能力模型、基于时段和资源约束条件下外协计划与契约可用资源能力匹配矩阵、外协计划与资源冲突消解模型,有效提高了装备类产品项目制造中外协计划编制、资源匹配与执行的可行性,保证外协计划的按期完工。

  6. METHODOLOGICAL BASES OF OUTSOURCING

    Directory of Open Access Journals (Sweden)

    Lanskaya D. V.

    2014-09-01

    Full Text Available Outsourcing is investigated from a position of finding steady and unique competitive advantages of a public corporation due to attraction of carriers of unique intellectual and uses social capitals of the specialized companies within the institutional theory. Key researchers and events in the history of outsourcing are marked out, the existing approaches to definition of the concept of outsourcing, advantage and risks from application of technology of outsourcing are considered. It is established that differences of outsourcing, sub-contraction and cooperation are not in the nature of the functional relations, and in the depth of considered economic terms and phenomena. The methodology of outsourcing is considered as a part of methodology of cooperation of enterprise innovative structures of being formed sector of knowledge economy

  7. Business Process Redesign: Design the Improved Process

    Science.gov (United States)

    1993-09-01

    64 C. MULTIVOTING ......... .................. .. 65 D. ELECTRONIC VOTING TECHNOLOGY ... ......... .. 65 v E. PAIRED...PROCESS IMPROVEMENT PROCESS (PIP) Diagram of each Activity (AI-A4) ......... .. 122 vi APPENDIX D: PRODUCTS AND VENDORS WHICH SUPPORT ELECTRONIC VOTING ............. 126...requirements. D. ELECTRONIC VOTING TECHNOLOGY Nunamaker [1992] suggests that traditional voting usual- ly happens at the end of a discussion, to close

  8. Outsourcing central banking

    DEFF Research Database (Denmark)

    Khoury, Sarkis Joseph; Wihlborg, Clas

    2005-01-01

    The literature on Currency Boards (CB) stops at the water edge in terms of dealing with the totality of the functions of a central bank. Monetary policy, and banking supervisioncan be "outsourced" in an open economy with substantial foreign direct investment (FDI)in the banking sector if political...... the feasibility of, and constraints on, outsourcing of central bank functions. A brief discussion of the Argentinian experience is used for contrast.Key words: Currency Board, Foreign Banks, Supervision, Regional Integration,outsourcing....

  9. Outsourcing information security

    CERN Document Server

    Axelrod, Warren

    2004-01-01

    This comprehensive and timely resource examines security risks related to IT outsourcing, clearly showing you how to recognize, evaluate, minimize, and manage these risks. Unique in its scope, this single volume offers you complete coverage of the whole range of IT security services and fully treats the IT security concerns of outsourcing. The book helps you deepen your knowledge of the tangible and intangible costs and benefits associated with outsourcing IT and IS functions.

  10. Mitigating the Impacts from the Challenges that Arise in IT Outsourcing Relationships

    DEFF Research Database (Denmark)

    M.A. Juel, Elisabeth; Hedman, Jonas

    In modern business world, Information Technology (IT) outsourcing is a major trend, with an annual growth rate of over 20%. The current literature on IT outsourcing show benefits, but also evidence that many of those involved in outsourcing are not satisfied with the results. One approach to solve...... and presented as recommendations with regard to improving IT outsourcing relationships between their employees and those at the IT Helpdesk in India. Generally, guidelines were perceived as beneficial and they reduce of the issues that arise during IT outsourcing relationships and the concluding recommendations...

  11. Health problems and stress in Information Technology and Business Process Outsourcing employees.

    Science.gov (United States)

    Padma, V; Anand, N N; Gurukul, S M G Swaminatha; Javid, S M A Syed Mohammed; Prasad, Arun; Arun, S

    2015-04-01

    Stress is high in software profession because of their nature of work, target, achievements, night shift, over work load. 1. To study the demographic profile of the employees. 2. To access the level of job stress and quality of life of the respondents. 3. To study in detail the health problems of the employees. All employees working in IT and BPO industry for more than two years were included into the study. A detailed questionnaire of around 1000 IT and BPO employees including their personal details, stress score by Holmes and Rahe to assess the level of stress and master health checkup profile were taken and the results were analysed. Around 56% had musculoskeletal symptoms. 22% had newly diagnosed hypertension,10% had diabetes, 36% had dyslipidemia, 54% had depression, anxiety and insomnia, 40% had obesity. The stress score was higher in employees who developed diabetes, hypertension and depression. Early diagnosis of stress induced health problems can be made out by stress scores, intense lifestyle modification, diet advice along with psychological counselling would reduce the incidence of health problems in IT sector and improve the quality of work force.

  12. Health problems and stress in Information Technology and Business Process Outsourcing employees

    Science.gov (United States)

    Padma, V.; Anand, N. N.; Gurukul, S. M. G. Swaminatha; Javid, S. M. A. Syed Mohammed; Prasad, Arun; Arun, S.

    2015-01-01

    Stress is high in software profession because of their nature of work, target, achievements, night shift, over work load. 1. To study the demographic profile of the employees. 2. To access the level of job stress and quality of life of the respondents. 3. To study in detail the health problems of the employees. All employees working in IT and BPO industry for more than two years were included into the study. A detailed questionnaire of around 1000 IT and BPO employees including their personal details, stress score by Holmes and Rahe to assess the level of stress and master health checkup profile were taken and the results were analysed. Around 56% had musculoskeletal symptoms. 22% had newly diagnosed hypertension,10% had diabetes, 36% had dyslipidemia, 54% had depression, anxiety and insomnia, 40% had obesity. The stress score was higher in employees who developed diabetes, hypertension and depression. Early diagnosis of stress induced health problems can be made out by stress scores, intense lifestyle modification, diet advice along with psychological counselling would reduce the incidence of health problems in IT sector and improve the quality of work force. PMID:26015763

  13. Ethics in IT Outsourcing

    CERN Document Server

    Gold, Tandy

    2012-01-01

    In IT divisions and organizations, the need to execute in a competitive and complex technical environment while demonstrating personal integrity can be a significant personal and organizational challenge. Supplying concrete guidelines for those at an ethical crossroads, Ethics in IT Outsourcing explores the complex challenges of aligning IT outsourcing programs with ethical conduct and standards. This one-stop reference on the ethical structure and execution of IT outsourcing incorporates an easy-to-apply checklist of principles for outsourcing executives and managers. It examines certificatio

  14. The Perceived Effect of Hidden Costs on the Operational Management of Information Technology Outsourcing: A Qualitative Study

    Science.gov (United States)

    Swift, Ian

    2011-01-01

    Information technology (IT) outsourcing is a business trend aimed at reducing costs and enabling companies to concentrate on their core competencies. This qualitative multiple case design research study explored the effects of hidden costs on the operational management of IT outsourcing. The study involved analyzing IT outsourcing agreements as…

  15. Runtime Logistic Process Orchestration Based on Business Transaction Choreography

    NARCIS (Netherlands)

    Hofman, W.J.

    2013-01-01

    Today logistic systems are business document based, e.g. processing ship manifest, load lists, declarations, and shipping instructions. Business processes are organized in handling these business documents in the context of framework contracts with business partners. Implementations of new requireme

  16. Articulating the Resources for Business Process Analysis and Design

    Science.gov (United States)

    Jin, Yulong

    2012-01-01

    Effective process analysis and modeling are important phases of the business process management lifecycle. When many activities and multiple resources are involved, it is very difficult to build a correct business process specification. This dissertation provides a resource perspective of business processes. It aims at a better process analysis…

  17. Process mining discovery, conformance and enhancement of business processes

    CERN Document Server

    van der Aalst, Wil M P

    2011-01-01

    The first to cover this missing link between data mining and process modeling, this book provides real-world techniques for monitoring and analyzing processes in real time. It is a powerful new tool destined to play a key role in business process management.

  18. Big Data Components for Business Process Optimization

    Directory of Open Access Journals (Sweden)

    Mircea Raducu TRIFU

    2016-01-01

    Full Text Available In these days, more and more people talk about Big Data, Hadoop, noSQL and so on, but very few technical people have the necessary expertise and knowledge to work with those concepts and technologies. The present issue explains one of the concept that stand behind two of those keywords, and this is the map reduce concept. MapReduce model is the one that makes the Big Data and Hadoop so powerful, fast, and diverse for business process optimization. MapReduce is a programming model with an implementation built to process and generate large data sets. In addition, it is presented the benefits of integrating Hadoop in the context of Business Intelligence and Data Warehousing applications. The concepts and technologies behind big data let organizations to reach a variety of objectives. Like other new information technologies, the main important objective of big data technology is to bring dramatic cost reduction.

  19. Apply TQM to E-Government Outsourcing Management

    Science.gov (United States)

    Huai, Jinmei

    This paper developed an approach to e-government outsourcing quality management. E-government initiatives have rapidly increased in the last decades and the success of these activities will largely depend on their operation quality. As an instrument to improve operation quality, outsourcing can be applied to e-government. This paper inspected process of e-government outsourcing and discussed how to improve the outsourcing performance through total quality management (TQM). The characteristics and special requirements of e-government outsourcing were analyzed as the basis for discussion. Then the principles and application of total quality management were interpreted. Finally the process of improving performance of e-government was analyzed in the context of outsourcing.

  20. Cloud Standardization: Consistent Business Processes and Information

    Directory of Open Access Journals (Sweden)

    Razvan Daniel ZOTA

    2013-01-01

    Full Text Available Cloud computing represents one of the latest emerging trends in distributed computing that enables the existence of hardware infrastructure and software applications as services. The present paper offers a general approach to the cloud computing standardization as a mean of improving the speed of adoption for the cloud technologies. Moreover, this study tries to show out how organizations may achieve more consistent business processes while operating with cloud computing technologies.

  1. Engineering Business Processes with Service Level Agreements

    OpenAIRE

    Frankova, Ganna

    2010-01-01

    Web services' features of autonomy, platform-independence, readiness to be described, published, discovered, and orchestrated are increasingly exploited by companies to build massively distributed and loosely coupled interoperable applications. Enterprises not only export their functionalities as Web services, but also develop their business process to be Web service-based. Since services may be offered by different providers, non-functional properties, which go from execution time, costs, up...

  2. Evaluating Outsourcing Information Technology and Assurance Expertise by Small Non-Profit Organizations

    Science.gov (United States)

    Guinn, Fillmore

    2013-01-01

    Small non-profit organizations outsource at least one information technology or information assurance process. Outsourcing information technology and information assurance processes has increased every year. The study was to determine the key reasons behind the choice to outsource information technology and information assurance processes. Using…

  3. The Role of IT in Business Process Reengineering

    Directory of Open Access Journals (Sweden)

    G.P. Sudhakar

    2010-12-01

    Full Text Available Many organizations in the world are going for Business Process Reengineering (BPR toimprove profits, to reduce costs, to improve turn around times, to improve quality or to provide betterservice to the customer, etc. This article discusses business process, business process reengineering,top management’s role, reengineering team, process redesign, external consultant, skills required for areengineer, communicating in the team, role of IT in business process implementation and advantagesof the combination of IT and BPR in detail.

  4. The Role of IT in Business Process Reengineering

    OpenAIRE

    G.P. SUDHAKAR

    2010-01-01

    Many organizations in the world are going for Business Process Reengineering (BPR) to improve profits, to reduce costs, to improve turn around times, to improve quality or to provide better service to the customer, etc. This article discusses business process, business process reengineering, top management’s role, reengineering team, process redesign, external consultant, skills required for a reengineer, communicating in the team, role of IT in business process implementation and advantages ...

  5. Paradoxes and Opportunities in Logistic Outsourcing Research

    Directory of Open Access Journals (Sweden)

    Đurđica Stojanović

    2012-11-01

    Full Text Available Historically, very few logistic trends have caught the attention of academics and practitioners to the same extent as outsourcing. A comprehensive literature review reveals two reasons for this continual topicality. The problem complexity and the business environment dynamics – including an interaction with other main trends in logistics and modern supply chains – both led to a permanent literature gap, indicating the need to explore some new aspects of logistics outsourcing (LO. In this paper, a new LO research perspective has been explored by identifying some weaknesses in the main LO research streams and related common viewpoints which led to six ‘logistics outsourcing research paradoxes’. Each of these paradoxes is briefly described and their links with research streams and common views on LO discussed. Finally, the nature of some known opportunities for further research is better explained and some overlooked research opportunities are highlighted.

  6. A Structural Reliability Business Process Modelling with System Dynamics Simulation

    OpenAIRE

    Lam, C. Y.; S.L. Chan; Ip, W.H.

    2010-01-01

    Business activity flow analysis enables organizations to manage structured business processes, and can thus help them to improve performance. The six types of business activities identified here (i.e., SOA, SEA, MEA, SPA, MSA and FIA) are correlated and interact with one another, and the decisions from any business activity form feedback loops with previous and succeeding activities, thus allowing the business process to be modelled and simulated. For instance, for any company that is eager t...

  7. Outsourcing-Insourcing

    DEFF Research Database (Denmark)

    Jenster, Per; Hussey, David E.; Plackett, Patricia;

    and discusses how strategic alliances should be established between the buyer and supplier. Topics explored throughout include the scope, scale and importance of what is outsourced; the pricing and risk sharing involved; and changes to organizations which lead them to seek more outsourcing....

  8. Study on Outsourcing Risk Analysis and Risk Identification for Outsourcing Decision-Making%业务外包风险分析及其识别研究

    Institute of Scientific and Technical Information of China (English)

    朱四明; 郑一宁; 朱晓明

    2011-01-01

    业务外包在当今全球化的背景下发展十分迅猛.各个机构通过确定自己的产业边界将非核心业务外包给服务供应商,以此来达到节约成本,聚集资源,发展核心业务,增加核心竞争力的目的.但各机构在享受外包带来好处的同时也承受着风险.本文在文献调研和自身研究积累的基础上对外包中存在的风险进行了分析和识别,为企业在外包过程中做出正确的决策提供借鉴.%Today, the business outsourcing develops rapidly under the globalization circumstance.Most of companies intend to outsource their non-core business to the third parties due to cost saving consideration and strategical requirement.Usually, the organizations are inclined to define their core competencies before business outsourcing decision-making and then outsource their non-core businesses to their vendors.Most of these organizations enjoy the business outsourcing benefits as well as burden the business outsourcing risks.Furthermore, the industries are willing to identify the outsourcing risks more clearly and balance the outsourcing benefits and risks better.In this paper, the business outsourcing risks are analyzed and identified which are helpful for the organization outsourcing decision-making as a reference.

  9. [Basic considerations during outsourcing of clinical data management services].

    Science.gov (United States)

    Shen, Tong; Liu, Yan

    2015-11-01

    With worldwide improvements in the regulations of international and domestic clinical trial conductions, the quality of clinical trials and trial data management are receiving a great deal of attention. To ensure the quality of clinical trials, maintain business flexibilities and effectively utilize internal and external resources, the outsourcing model is used in the management of clinical data in operation of pharmaceutical companies. The essential criteria of a successful outsourcing mode in clinical trial are selection of qualified contract research organizations (CRO); establishment of appropriate outsourcing model, and generation of effective quality control systems to ensure the authenticity, integrity and accuracy of the clinical trial data.

  10. Outsourcing lead optimization: the eye of the storm.

    Science.gov (United States)

    Clark, David E

    2011-02-01

    This article is the third in a series examining the evolution of the market for outsourced lead optimization services and covers developments from late 2006 to the present. Following an analysis of the significant events that have impacted the marketplace in recent years, a brief survey of the growing number of companies offering lead optimization services is presented. Subsequently, three notable trends that can be perceived in this highly dynamic field are discussed: the continuing rise of outsourcing companies in Asia and Eastern Europe, the increase in deals with not-for-profit organizations and, finally, the emergence of a variety of business models under which outsourced work is conducted.

  11. Analysis of China ’ s Financial Services Outsourcing Decisions Influencing Factors%我国金融服务外包决策影响因素研究

    Institute of Scientific and Technical Information of China (English)

    钮中阳; 崔婷婷

    2014-01-01

    金融服务外包已成为国际外包市场的主流,我国金融服务外包也成为不可避免的趋势。通过Logistic模型对我国金融服务外包决策因素进行实证研究,结果表明,承包商的人力资源水平、政策支持、承包商基础设施与品牌和信誉、市场规模及其竞争性等因素对金融机构业务外包决策起到正向作用;金融机构对承包商的依存性、知识产权保护、外包业务复杂性、经济运行不确定性等因素会在外包决策过程中发挥反向作用,这对于规避金融服务外包交易中出现的各种风险具有重要意义。%Financial Services Outsourcing has become the mainstream of the international outsourcing market.China ’ s financial services outsourcing has become an inevitable trend .By Logistic model papers research on financial services outsourcing decision factors .Results indicate that the contractor ’ s level of human resources , infrastructure contractors and brand and reputation , policy support , market size and competitive factors , has played a positive influence whether the decision -making outsourcing on financial institutions; financial institutions de-pendent on contractors , intellectual property protection , outsourcing business complexity , uncertainty in the econo-my,will play reverse effect in the decision -making outsourcing process , which appear significance in circumvent the outsourcing deal various risks .

  12. On the Benefit of Using Mobile Technologies in Business Processes

    OpenAIRE

    Deibert, Sina; Rothlauf, Franz

    2006-01-01

    The rapid technical progress in the development of mobile devices and technologies offers new possibilities for improving and streamlining the performance of business processes. However, only few successful mobile applications exist in the business area. This paper discusses the benefits an enterprise can gain by using mobile technologies in business processes. It presents general indicators to measure the performance of business processes and shows how these indicators must be adapted to be ...

  13. BUSINESS PROCESS REENGINEERING: CONCEPTS CAUSES AND EFFECT

    Directory of Open Access Journals (Sweden)

    Bernardo Nugroho Yahya

    2002-01-01

    Full Text Available Some people made a wrong concept about Business Process Reengineering (BPR. Some were misunderstanding about the BPR term. In other way, so many researches were introduced to describe a better definition about BPR. The thinking about concepts, causes, and effect of BPR will make a new perception about the term of BPR itself as a better methodology instead of the other Quality Management Methodology such as Total Quality Management (TQM, Just In Time (JIT, etc. This paper will mention the context of BPR in some of case study's journal.

  14. Development of a Framework for Sustainable Outsourcing: Analytic Balanced Scorecard Method (A-BSC

    Directory of Open Access Journals (Sweden)

    Fabio De Felice

    2015-06-01

    Full Text Available Nowadays, many enterprises choose to outsource its non-core business to other enterprises to reduce cost and increase the efficiency. Many enterprises choose to outsource their supply chain management (SCM and leave it to a third-party organization in order to improve their services. The paper proposes an integrated and multicriteria tool useful to monitor and to improve performance in an outsourced supply chain. The Analytic Balanced Scorecard method (A-BSC is proposed as an effective method useful to analyze strategic performance within an outsourced supply chain. The aim of the paper is to present the integration of two methodologies: Balanced Scorecard, a multiple perspective framework for performance assessment, and Analytic Hierarchy Process, a decision-making tool used to prioritize multiple performance perspectives and to generate a unified metric. The development of the framework is aimed to provide a performance analysis to achieve better sustainability performance of supply chain. A real case study concerning a typical value chain is presented.

  15. Business Process Compliance through Reusable Units of Compliant Processes

    NARCIS (Netherlands)

    Shumm, D.; Turetken, O.; Kokash, N.; Elgammal, A.; Leymann, F.; Heuvel, J. van den

    2010-01-01

    Compliance management is essential for ensuring that organizational business processes and supporting information systems are in accordance with a set of prescribed requirements originating from laws, regulations, and various legislative or technical documents such as Sarbanes-Oxley Act or ISO 17799

  16. Leveraging Big-Data for Business Process Analytics

    Science.gov (United States)

    Vera-Baquero, Alejandro; Colomo Palacios, Ricardo; Stantchev, Vladimir; Molloy, Owen

    2015-01-01

    Purpose: This paper aims to present a solution that enables organizations to monitor and analyse the performance of their business processes by means of Big Data technology. Business process improvement can drastically influence in the profit of corporations and helps them to remain viable. However, the use of traditional Business Intelligence…

  17. Towards an understanding of business model innovation processes

    DEFF Research Database (Denmark)

    Taran, Yariv; Boer, Harry; Lindgren, Peter

    2009-01-01

    Companies today, in some industries more than others, invest more capital and resources just to stay competitive, develop more diverse solutions, and increasingly start to think more radically, when considering to innovate their business model. However, the development and innovation of business ...... by proposing a generic process to business model innovation, supported by risk management processes....

  18. The Formalization of the Business Process Modeling Goals

    Directory of Open Access Journals (Sweden)

    Ligita Bušinska

    2016-10-01

    Full Text Available In business process modeling the de facto standard BPMN has emerged. However, the applications of this notation have many subsets of elements and various extensions. Also, BPMN still coincides with many other modeling languages, forming a large set of available options for business process modeling languages and dialects. While, in general, the goal of modelers is a central notion in the choice of modeling languages and notations, in most researches that propose guidelines, techniques, and methods for business process modeling language evaluation and/or selection, the business process modeling goal is not formalized and not transparently taken into account. To overcome this gap, and to explicate and help to handle business process modeling complexity, the approach to formalize the business process modeling goal, and the supporting three dimensional business process modeling framework, are proposed.

  19. A Discussion on the Relational Process of Business Negotiation

    Institute of Scientific and Technical Information of China (English)

    刘茜

    2013-01-01

    It is widely known that business negotiation is an indispensable part in international trade and probably the most com⁃mon type of negotiation. Generally speaking, business negotiation is a process which business negotiators would make the interac⁃tion in order to get specific exchange goals. Because of the important role of business negotiations in business world, many Chi⁃nese researchers have engaged in study of business and achieved many useful findings. Although there are many researches in the field of business negotiation, focusing on the analysis of relational process of business negotiation is less, which is the main con⁃cern of this thesis. The aim of this thesis is to find the language mechanism and characteristic of business negotiation. At the mean⁃time, negotiators are more likely to attain the deep perception in choosing the better words and structure among the negotiation.

  20. Analysing outsourcing policies in an asset management context: a six-stage model

    OpenAIRE

    Schoenmaker, R.; Verlaan, J.G.

    2013-01-01

    Asset managers of civil infrastructure are increasingly outsourcing their maintenance. Whereas maintenance is a cyclic process, decisions to outsource decisions are often project-based, and confusing the discussion on the degree of outsourcing. This paper presents a six-stage model that facilitates the top-down discussion for analysing the degree of outsourcing maintenance. The model is based on the cyclic nature of maintenance. The six-stage model can: (1) give clear statements about the pre...

  1. Modeling interdependencies between business and communication processes in hospitals.

    Science.gov (United States)

    Brigl, Birgit; Wendt, Thomas; Winter, Alfred

    2003-01-01

    The optimization and redesign of business processes in hospitals is an important challenge for the hospital information management who has to design and implement a suitable HIS architecture. Nevertheless, there are no tools available specializing in modeling information-driven business processes and the consequences on the communication between information processing, tools. Therefore, we will present an approach which facilitates the representation and analysis of business processes and resulting communication processes between application components and their interdependencies. This approach aims not only to visualize those processes, but to also to evaluate if there are weaknesses concerning the information processing infrastructure which hinder the smooth implementation of the business processes.

  2. BUSINESS PROCESS MODELLING: A FOUNDATION FOR KNOWLEDGE MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Vesna Bosilj-Vukšić

    2006-12-01

    Full Text Available Knowledge management (KM is increasingly recognised as a strategic practice of knowledge-intensive companies, becoming an integral part of an organisation's strategy to improve business performance. This paper provides an overview of business process modelling applications and analyses the relationship between business process modelling and knowledge management projects. It presents the case study of Croatian leading banks and the insurance company, discussing its practical experience in conducting business process modelling projects and investigating the opportunity for integrating business process repository and organisational knowledge as the foundation for knowledge management system development.

  3. Analysing outsourcing policies in an asset management context: a six-stage model

    NARCIS (Netherlands)

    Schoenmaker, R.; Verlaan, J.G.

    2013-01-01

    Asset managers of civil infrastructure are increasingly outsourcing their maintenance. Whereas maintenance is a cyclic process, decisions to outsource decisions are often project-based, and confusing the discussion on the degree of outsourcing. This paper presents a six-stage model that facilitates

  4. Business process management and IT management: The missing integration

    DEFF Research Database (Denmark)

    Rahimi, Fatemeh; Møller, Charles; Hvam, Lars

    2016-01-01

    The importance of business processes and the centrality of IT to contemporary organizations' performance calls for a specific focus on business process management and IT management. Despite the wide scope of business process management covering both business and IT domains, and the profound impact...... of IT on process innovations, the association between business process management and IT management is under-explored. Drawing on a literature analysis of the capabilities of business process and IT governance frameworks and findings from a case study, we propose the need for horizontal integration between the two...... management functions to enable strategic and operational business - IT alignment. We further argue that the role of IT in an organization influences the direction of integration between the two functions and thus the choice of integration mechanisms. Using case study findings, we propose...

  5. Outsourcing: Who's threatened? A critical view of outsourcing as a strategic management instrument.

    OpenAIRE

    Bosman, F.J.M.

    2011-01-01

    In the contemporary strategic management process, outsourcing is performed whenever management sees an efficiency opportunity, and employees have no influence on the situation. This research examines the attitudes of technical in-house ICT staff to this work situation, mainly by using the Social Photo Matrix methodology. It has become clear that the ICT staff feel threatened by the constant possibility of ICT outsourcing, and that management has influence on this. However, the expected severi...

  6. Analysis of Intellectual Property Protection Issues in Offshore Outsourcing

    Science.gov (United States)

    Singh, Satinder Pal

    2013-01-01

    Offshore outsourcing is a business strategy that involves contracting with a partner who can take over certain aspects of a company's business, such as information technology (IT) functions, in the interests of efficiency and cost savings. The purpose of this study was to analyze the intellectual property protection issues to achieve a better…

  7. Outsourced pattern matching

    DEFF Research Database (Denmark)

    Faust, Sebastian; Hazay, Carmit; Venturi, Daniele

    2013-01-01

    In secure delegatable computation, computationally weak devices (or clients) wish to outsource their computation and data to an untrusted server in the cloud. While most earlier work considers the general question of how to securely outsource any computation to the cloud server, we focus...... on concrete and important functionalities and give the first protocol for the pattern matching problem in the cloud. Loosely speaking, this problem considers a text T that is outsourced to the cloud S by a client C T . In a query phase, clients C 1, …, C l run an efficient protocol with the server S...... and the client C T in order to learn the positions at which a pattern of length m matches the text (and nothing beyond that). This is called the outsourced pattern matching problem and is highly motivated in the context of delegatable computing since it offers storage alternatives for massive databases...

  8. Enterprise Information Systems Outsourcing

    DEFF Research Database (Denmark)

    Pries-Heje, Jan; Svejvig, Per

    2009-01-01

      Outsourcing is now a feasible mean for Enterprise Information Systems (EIS) cost savings, but do however increase the complexity substantially when many organizations are involved. We set out to study EIS outsourcing with many interorganizational partners in a large Scandinavian high......-tech organization SCANDI, trying to answer the question: Why does SCANDI engage in very complex EIS outsourcing arrangements? To answer this question we observed numerous meetings and collected data from interviews in four parts of SCANDI. After transcribing and analyzing our data we found at first just...... the rational cost saving explanation; but then with a more careful analysis focusing on institutional factors, other explanations "behind the curtain" were revealed, such as management consultants with a "best practice" agenda, people promoting outsourcing thereby being promoted themselves, and outside...

  9. Enterprise Information Systems Outsourcing

    DEFF Research Database (Denmark)

    Svejvig, Per; Pries.Heje, Jan

    2009-01-01

    Outsourcing is now a feasible mean for Enterprise Information Systems (EIS) cost savings, but do however increase the complexity substantially when many organizations are involved. We set out to study EIS outsourcing with many interorganizational partners in a large Scandinavian high......-tech organization SCANDI, trying to answer the question: Why does SCANDI engage in very complex EIS outsourcing arrangements? To answer this question we observed numerous meetings and collected data from interviews in four parts of SCANDI. After transcribing and analyzing our data we found at first just...... the rational cost saving explanation; but then with a more careful analysis focusing on institutional factors, other explanations "behind the curtain" were revealed, such as management consultants with a "best practice" agenda, people promoting outsourcing thereby being promoted themselves, and outside...

  10. An Introduction to Outsourcing

    Directory of Open Access Journals (Sweden)

    Ionut Constantin

    2007-12-01

    Full Text Available Outsourcing has come a long way. Initially, the practice made a well-publicized mark when U.S. manufacturers began sending their operations to developing-market countries and laying off blue collar employees back home.Multinational corporations are looking at near-shoring, offshoring and outsourcing as a means of restructuring themselves strategically in order to better compete in an increasingly global economy.

  11. 基于不完全契约理论视角的外包服务商的管理%Based on Incomplete Contract Theory Perspective of Business Management Outsourcing Services

    Institute of Scientific and Technical Information of China (English)

    杨维芝

    2011-01-01

    Corporate and outseureing service providers in outsourcing contracts signed after completion, this would require the effective management of outseurcing relationships, appropriate supervision and incentives to guard against opportunistic behavior of service providers an effective way. Through the use of incomplete contract theory of incomplete contractual outsonreing analysis, revealed that incomplete contract of service outseureing to the impact of that business and outseureing service providers to establish a formal outsourcing contract basis , the contract for the complementary relationship between the incentives and the use of sound risk prevention mechanism for service providers to monitor service providers.%企业在与外包服务商签订完外包合同之后,需要对这种外包关系进行有效的管理,恰当的监督与激励是防范服务商机会主义行为的有效途径。通过运用不完全契约理论对服务外包不完全契约性的分析,揭示了这种不完全契约性给服务外包带来的影响,认为企业与外包服务商要建立起一种以正式的外包合同为基础,关系合同为补充的激励机制,并运用完善的服务商风险防范机制对服务商进行监督。

  12. Business process modeling for processing classified documents using RFID technology

    Directory of Open Access Journals (Sweden)

    Koszela Jarosław

    2016-01-01

    Full Text Available The article outlines the application of the processing approach to the functional description of the designed IT system supporting the operations of the secret office, which processes classified documents. The article describes the application of the method of incremental modeling of business processes according to the BPMN model to the description of the processes currently implemented (“as is” in a manual manner and target processes (“to be”, using the RFID technology for the purpose of their automation. Additionally, the examples of applying the method of structural and dynamic analysis of the processes (process simulation to verify their correctness and efficiency were presented. The extension of the process analysis method is a possibility of applying the warehouse of processes and process mining methods.

  13. Small molecule compound logistics outsourcing--going beyond the "thought experiment".

    Science.gov (United States)

    Ramsay, Devon L; Kwasnoski, Joseph D; Caldwell, Gary W

    2012-01-01

    Increasing pressure on the pharmaceutical industry to reduce cost and focus internal resources on "high value" activities is driving a trend to outsource traditionally "in-house" drug discovery activities. Compound collections are typically viewed as drug discovery's "crown jewels"; however, in late 2007, Johnson & Johnson Pharmaceutical Research & Development (J PRD) took a bold step to move their entire North American compound inventory and processing capability to an external third party vendor. The authors discuss the combination model implemented, that of local compound logistics site support with an outsourced centralized processing center. Some of the lessons learned over the past five years were predictable while others were unexpected. The substantial cost savings, improved local service response and flexible platform to adjust to changing business needs resulted. Continued sustainable success relies heavily upon maintaining internal headcount dedicated to vendor management, an open collaboration approach and a solid information technology infrastructure with complete transparency and visibility.

  14. Event processing for business organizing the real-time enterprise

    CERN Document Server

    Luckham, David C

    2011-01-01

    Find out how Events Processing (EP) works and how it can workfor you Business Event Processing: An Introduction and StrategyGuide thoroughly describes what EP is, how to use it, and howit relates to other popular information technology architecturessuch as Service Oriented Architecture. Explains how sense and response architectures are being appliedwith tremendous results to businesses throughout the world andshows businesses how they can get started implementing EPShows how to choose business event processing technology tosuit your specific business needs and how to keep costs of adoptingit

  15. Insourcing and Outsourcing for U.S. Department of Defense IT Projects: A Model

    Science.gov (United States)

    2011-01-01

    enemies we face. The practice of outsourcing has been defined by the Opus College of Business as “contracting out in-house functions that companies do...Jason Eickhoff at the Opus School of Business: “Beyond the reduction of labor costs, there is not much general understanding in organizations about when...Federal Computer Week. (18 June 2009): 1. Kumar, Sameer and Eickhoff, Jason H. of Opus College of Business. “Outsourcing: When and How Should it Be

  16. INTERNET OF THINGS AND BUSINESS PROCESS MANAGEMET

    Directory of Open Access Journals (Sweden)

    Cristian IVANUS

    2016-05-01

    Full Text Available In recent years intelligent devices that include dedicated software, smart devices, sensors and advanced communication capabilities for sending and receiving data, began to be used in more diverse economic areas. The added value of using and connecting them via the Internet-of-Things (IoT [1] is given by the capability of monitoring and permanent control state systems (energy, traffic, transport, agriculture, health, community public services, etc without human factor intervention. Another feature of these devices is provided by the ability to make decisions based on analysis of data obtained. Although advanced technologies are evolving and investing in IoT devices industry increase more and more, the challenges of integrating these devices and communications security are still valid.This paper aims to present some significant issues related to the integration of IoT devices using concepts of Business Process Management (BPM.

  17. How Continental Bank outsourced its "crown jewels.".

    Science.gov (United States)

    Huber, R L

    1993-01-01

    No industry relies more on information than banking does, yet Continental, one of America's largest banks, outsources its information technology. Why? Because that's the best way to service the customers that form the core of the bank's business, says vice chairman Dick Huber. In the late 1970s and early 1980s, Continental participated heavily with Penn Square Bank in energy investments. When falling energy prices burst Penn Square's bubble in 1982, Continental was stuck with more than $1 billion in bad loans. Eight years later when Dick Huber came on board, Continental was working hard to restore its once solid reputation. Executives had made many tough decisions already, altering the bank's focus from retail to business banking and laying off thousands of employees. Yet management still needed to cut costs and improve services to stay afloat. Regulators, investors, and analysts were watching every step. Continental executives, eager to focus on the bank's core mission of serving business customers, decided to outsource one after another in-house service--from cafeteria services to information technology. While conventional wisdom holds that banks must retain complete internal control of IT, Continental bucked this argument when it entered into a ten-year, multimillion-dollar contract with Integrated Systems Solutions Corporation. Continental is already reaping benefits from outsourcing IT. Most important, Continental staffers today focus on their true core competencies: intimate knowledge of customers' needs and relationships with customers.

  18. The performance implications of outsourcing customer support to service providers in emerging versus established economies

    NARCIS (Netherlands)

    Raassens, N.; Wuyts, S.H.K.; Geyskens, I.

    2014-01-01

    Recent discussions in the business press query the contribution of customer-support outsourcing to firm performance. Despite the controversy surrounding its performance implications, customer-support outsourcing is still on the rise, especially to emerging markets. Against this backdrop, we study un

  19. The Lived Experiences of Federal Agency Information-Technology Employees in Times of Outsourcing

    Science.gov (United States)

    Sudi, Linda

    2010-01-01

    United States (U.S.) federal agencies and other organizations are turning to Information Technology (IT) as a strategy for improving business productivity. Despite the rapid growth of outsourcing, few studies have been conducted on the effect of outsourcing on employees who remain with the company. In the current qualitative study, the effect of…

  20. Manufacturing Outsourcing A Knowledge Perspective

    CERN Document Server

    Rolstadås, Asbjørn; O'Sullivan, David

    2012-01-01

    All companies which reach a critical size are faced with outsourcing decisions that can increase the value of their products and services primarily through lower costs, greater reliability and improved efficiency. Successful outsourcing decisions have an important knowledge dimension, where the outsourcing professionals need to be supported by historical and contextual knowledge regarding their own products performance but also the performance of suppliers. Outsourcing in Manufacturing: the Knowledge Dimension explains in detail how a manager can acquire, create, transfer and use knowledge that optimizes their outsourcing decisions and improves the changes of marketplace success.              Outsourcing in Manufacturing: the Knowledge Dimension gives examples of the key decisions that needs to be taken by managers regarding effective outsourcing. Decisions are divided around the structural and infrastructural aspects of outsourcing and the key knowledge that needs to be managed to support good de...

  1. Business process of reputation management of food industry enterprises

    Directory of Open Access Journals (Sweden)

    Derevianko Olena. H.

    2014-01-01

    Full Text Available The goal of the article is development of the methodical base of reputation management directed at formalisation of theoretical provisions and explanation how to organise reputation management at food industry enterprises. The article shows prospectiveness of use of the Business Process Management concept in reputation management. Using the diagram of the Reputation Management business process environment the article shows its key participants (suppliers and clients of the business process and identifies their place in formation of the enterprise reputation. It also shows that the reputation management should be considered a business process of the highest level of management. Construction of the flow structure of the Reputation Management business process allows uncovering the logic of interrelation of inlets and outlets within the framework of the specified main stages of the business process: assessment of the current state of reputation, collection of information about stakeholders, identification of PR strategy goals, planning of necessary resources, realisation of the PR strategy, assessment of efficiency and process monitoring. The article offers the flow, functional and organisational structures of the Reputation Management business process for food industry enterprises. Moreover, justification of functional and organisational structures of the Reputation Management business process gives a possibility to distribute functions of reputation management between specific executors and establish responsibility for each stage of the business process.

  2. Research on Business Processes Optimization for Agile Manufacturing

    Institute of Scientific and Technical Information of China (English)

    2001-01-01

    Based on macroscopic and synthetic approaches, especia lly information entropy approach, the quantification of the flexible degree and order degree of business processes is studied. According to the outcome of abov e analysis, a conceptual model of optimizing business processes is proposed whic h supports to construct dynamic stable business processes. The research above has been applied in project 863/SDDAC-CIMS, and achieved primary benefits.

  3. On-the-Fly Auditing of Business Processes

    Science.gov (United States)

    van Hee, Kees; Hidders, Jan; Houben, Geert-Jan; Paredaens, Jan; Thiran, Philippe

    Information systems supporting business processes are usually very complex. If we have to ensure that certain business rules are enforced in a business process, it is often easier to design a separate system, called a monitor, that collects the events of the business processes and verifies whether the rules are satisfied or not. This requires a business rule language (BRL) that allows to verify business rules over finite histories. We introduce such a BRL and show that it can express many common types of business rules. We introduce two interesting properties of BRL formulas: the future stability and the past stability. The monitor should be able to verify the business rules over the complete history, which is increasing over time. Therefore we consider abstractions of the history. Actually we generate from a set of business rules a labeled transition system (with countable state space) that can be executed by the monitor if each relevant event of the business process triggers a step in the labeled transition system. As long as the monitor is able to execute a step, the business rules are not violated. We show that for a sublanguage of BRL, we can transform the labeled transition system into a colored Petri net such that verification becomes independent of the history length.

  4. Outsourcing and its impacts on operations strategy priorities. An empirical application.

    Directory of Open Access Journals (Sweden)

    TOMÁS FCO. ESPINO RODRÍGUEZ

    2003-06-01

    Full Text Available The outsourcing of services permits the firm’s resources and capabilities to be improved by achieving better quality services and a better performance and so focus on their main business or core competences. This article deals with hotel sector manager´s perceptions of the influence of outsourcing on the operations strategy, and particularly on the objectives of operations such as cost reduction related, improved quality, flexibility and better service. The study shows that managers consider that outsourcing has great potential to exert an influence, not only on cost reduction, but also on other objectives of operations strategy, thus giving outsourcing a more strategic nature.

  5. Elements of strategic capability for software outsourcing enterprises based on the resource

    Science.gov (United States)

    Shi, Wengeng

    2011-10-01

    Software outsourcing enterprises as an emerging high-tech enterprises, the rise of the speed and the number was very amazing. In addition to Chinese software outsourcing for giving preferential policies, the software outsourcing business has its ability to upgrade, and in general the software companies have not had the related characteristics. View from the resource base of the theory, the analysis software outsourcing companies have the ability and resources of rare and valuable and non-mimic, we try to give an initial framework for theoretical analysis based on this.

  6. The Path from Outsourcing to Backsourcing:

    DEFF Research Database (Denmark)

    Madsen, Erik Skov; Slepniov, Dmitrij

    The purpose of this paper is to examine the evolution of offshoring and outsourcing over time and highlight strategic considerations underpinning this process in companies. On the basis of four case studies of Danish and German industrial companies, this paper develops a holistic framework...... conceptualizing various levels of outsourcing and offshoring as well as factors driving the transition between these levels. The framework adds to better understanding of the process,challenges the linear nature of it and suggests that ‘backsourcing’ and repatriation of activities should receive more attention...

  7. Influence Business Process On The Quality Of Accounting Information System

    Directory of Open Access Journals (Sweden)

    Meiryani

    2015-01-01

    Full Text Available Abstract The purpose of this study was to determine the influence of business process to the quality of the accounting information system. This study aims to examine the influence of business process on the quality of the information system of accounting information system. The study was theoritical research which considered the roles of business process on quality of accounting information system which use secondary data collection. The results showed that the business process have a significant effect on the quality of accounting information systems.

  8. Research on Adaptation of Service-based Business Processes

    Directory of Open Access Journals (Sweden)

    Zongmin Shang

    2013-07-01

    Full Text Available This paper proposes an adaptation mechanism based on adaptation planning graph for service-based business processes. First, a three-layer representation model of service-based business process is introduced. Second, control-flow patterns of tasks, goal, logic model of service-based business process and adaptation planning graph are introduced to enforce reliability of composite web services at run-time. Finally, a simulation example of adaptation in service-based business processes is given. Simulations prove that this approach can efficiently guarantee the reliability of composite services at run-time.  

  9. Agricultural outsourcing: A two-headed coin?

    Science.gov (United States)

    Azadi, Hossein; Houshyar, Ehsan; Zarafshani, Kiumars; Hosseininia, Gholamhossein; Witlox, Frank

    2013-01-01

    Since two decades ago, when China's economic strength has made this most populated country as a leading global agricultural outsourcer, there have increasingly been hot debates on whether such outsourcing is destructive or constructive, especially for host countries. Some critics pessimistically call it ‘land grabs' or ‘neo-colonialism' that should be prevented while others optimistically appreciate it as a development opportunity that should be promoted. The first group interprets the outsourcing as a win-loss process while the second considers it as a win-win deal. This study tries to show the possible gains and losses of both outsourcers and host countries. Accordingly, this paper introduces four different situations; i.e. loss-loss; win-loss; loss-win; and win-win. The first situation is understood as a ‘red-deal' which should urgently be stopped. The second and third situations are called ‘yellow-deal' which should be adjusted to come up with the last situation which we call ‘green-deal' that addresses the benefits of both outsourcers and outsourcees. The paper concludes that in order to understand the main impacts of such deals, we still need to create more evidence for each situation in the framework of a series of risk assessment studies on the bases of both “country-case” and “crop-case”.

  10. Teaching Business Process Management with Simulation in Graduate Business Programs: An Integrative Approach

    Science.gov (United States)

    Saraswat, Satya Prakash; Anderson, Dennis M.; Chircu, Alina M.

    2014-01-01

    This paper describes the development and evaluation of a graduate level Business Process Management (BPM) course with process modeling and simulation as its integral component, being offered at an accredited business university in the Northeastern U.S. Our approach is similar to that found in other Information Systems (IS) education papers, and…

  11. Outsourcing--An English Perspective.

    Science.gov (United States)

    Hopkins, Kenneth

    2001-01-01

    Outsourcing is a strategy that is used in English universities as well as in the United States. Describes some of the challenges and rewards associated with outsourcing in England, introduces various models for student affairs, and provides a case study of how one university approached outsourcing. (GCP)

  12. SOFTWARE OPTIMIZATION OF BUSINESS PROCESS “UNIVERSITY ADMISSION CAMPAIGN”

    Directory of Open Access Journals (Sweden)

    Victor V. Babenko

    2015-01-01

    Full Text Available Admission campaign is an important part of the main business processes system of the university. Admission campaign is analyzed on the base of different modeling tools. The conceptual basis of CRM-system as information support of the process is proposed. It should be significant optimizing resource of business process

  13. Knowledge Automation How to Implement Decision Management in Business Processes

    CERN Document Server

    Fish, Alan N

    2012-01-01

    A proven decision management methodology for increased profits and lowered risks Knowledge Automation: How to Implement Decision Management in Business Processes describes a simple but comprehensive methodology for decision management projects, which use business rules and predictive analytics to optimize and automate small, high-volume business decisions. It includes Decision Requirements Analysis (DRA), a new method for taking the crucial first step in any IT project to implement decision management: defining a set of business decisions and identifying all the information-business knowledge

  14. Applying Business Process Mode ling Techniques : Case Study

    Directory of Open Access Journals (Sweden)

    Bartosz Marcinkowski

    2010-12-01

    Full Text Available Selection and proper application of business process modeling methods and techniques have a significant impact on organizational improvement capabilities as well as proper understanding of functionality of information systems that shall support activity of the organization. A number of business process modeling notations were implemented in practice in recent decades. Most significant of the notations include ARIS, Business Process Modeling Notation (OMG BPMN and several Unified Modeling Language (OMG UML extensions. In this paper, the assessment whether one of the most flexible and strictly standardized contempo-rary bus iness process modeling notations, i.e. Rational UML Profile for Business Modeling, enable business analysts to prepare business models that are all-embracing and understandable by all the stakeholders. After the introduction, me-thodology of res earch is discussed. The following section presents selected case study results. The paper is concluded with a summary

  15. Analysis of Business Process Reengineering (BPR) and Corporation Strategy

    Institute of Scientific and Technical Information of China (English)

    弋亚群; 李垣

    2003-01-01

    Except for reanalysis of the business process reengineering, this paper also discusses the relation of BPR and corporation strategy. We connect the processes, staffs and customers, through corporate strategy, and provide a processes triangle of corporate strategy.

  16. Theory Building- Towards an understanding of business model innovation processes

    DEFF Research Database (Denmark)

    Taran, Yariv; Boer, Harry; Lindgren, Peter

    2009-01-01

    researchers' and practitioners' perspectives as to how the process of business model innovation can be realized. By using various researchers' perspectives and assumptions, we identify relevant inconsistencies, which consequently lead us to propose possible supplementary solutions. We conclude our paper...... by proposing a generic process to business model innovation, supported by risk management processes. .......Companies today, in some industries more than others, invest more capital and resources just to stay competitive, develop more diverse solutions, and increasingly start to think more radically, when considering to innovate their business model. However, the development and innovation of business...

  17. Decision Making in R&D Outsourcing

    DEFF Research Database (Denmark)

    Bals, Lydia; Kneis, Kyra; Lemke, Christine

    2011-01-01

    In an increasingly competitive environment, the pharmaceutical industry faces increasing R&D costs and longer development times, which increase a product’s time to market. Therefore, the issue of costs and outsourcing of R&D is increasing in importance, but systematic approaches for understanding...... the decision making process on R&D outsourcing are lacking. To address this gap, we present a framework developed in the context of a multinational pharmaceutical company. The framework builds on general make-or-buy frameworks and incorporates specificities of the service and knowledge-driven areas...... of pharmaceutical research. Tactical and strategic outsourcing considerations are reflected in the framework, which also reflects the increased fine slicing of activities beyond the common dichotomy of core and non-core activities. The framework may be applicable insimilar R&D-intensive settings and it therefore...

  18. Fresh Approaches to Business Process Modeling (Dagstuhl Seminar 16191)

    OpenAIRE

    Hull, Richard; Koschmider, Agnes; Reijers, Hajo A.; Wong, William

    2016-01-01

    Business Process Management (BPM) has significantly advanced and gained high popularity in industry. However, it remains an open issue why tools frequently are used for business process modeling that are not mainly implemented for this purpose. Often, macros for Microsoft Visio or Microsoft Excel form the first choice to capture the flow of business activities. One reason why these tools might be used is the low training effort and the fast creation of a quick model, which can be generated wi...

  19. BOT Outsourcing Contracts

    DEFF Research Database (Denmark)

    Ørberg Jensen, Peter D.; Petersen, Bent

    2012-01-01

    Build-operate-transfer (BOT) contracting has been widely usen in the engineering and construction industry, but has only recently been introduced in services industry domains. Notably, service provider firms from emerging markets have recently started offering BOT outsourcing contracts. In this p......Build-operate-transfer (BOT) contracting has been widely usen in the engineering and construction industry, but has only recently been introduced in services industry domains. Notably, service provider firms from emerging markets have recently started offering BOT outsourcing contracts....... In this paper we investigate under which circumstances a BOT outsourcing contract (i.e. a contract where the client firm exercises its call option) is beneficial, or the opposite, to the emerging market vendor firm. We draw on various theoretical literatures (transaction cost economics, real options, inter...

  20. How Offshore Outsourcing Affects Costs and Value Creation

    DEFF Research Database (Denmark)

    Brandl, Kristin; Mol, Michael J.

    2012-01-01

    Although academic and public interest in service offshoring has increased in recent years, research remains focused mainly on antecedents and benefits of activities, overlooking process aspects. For that reason, we take a process perspective when conceptualizing around offshore outsourcing...

  1. Outsourcing CO2 Emissions

    Science.gov (United States)

    Davis, S. J.; Caldeira, K. G.

    2009-12-01

    CO2 emissions from the burning of fossil fuels are the primary cause of global warming. Much attention has been focused on the CO2 directly emitted by each country, but relatively little attention has been paid to the amount of emissions associated with consumption of goods and services in each country. This consumption-based emissions inventory differs from the production-based inventory because of imports and exports of goods and services that, either directly or indirectly, involved CO2 emissions. Using the latest available data and reasonable assumptions regarding trans-shipment of embodied carbon through third-party countries, we developed a global consumption-based CO2 emissions inventory and have calculated associated consumption-based energy and carbon intensities. We find that, in 2004, 24% of CO2 emissions are effectively outsourced to other countries, with much of the developed world outsourcing CO2 emissions to emerging markets, principally China. Some wealthy countries, including Switzerland and Sweden, outsource over half of their consumption-based emissions, with many northern Europeans outsourcing more than three tons of emissions per person per year. The United States is both a big importer and exporter of emissions embodied in trade, outsourcing >2.6 tons of CO2 per person and at the same time as >2.0 tons of CO2 per person are outsourced to the United States. These large flows indicate that CO2 emissions embodied in trade must be taken into consideration when considering responsibility for increasing atmospheric greenhouse gas concentrations.

  2. Examining the Relationships between Outsourcing and Downsizing to Mishap Rates at NASA (FYs 1985-2011)

    Science.gov (United States)

    Charles, Sterlin Neil

    Outsourcing and downsizing practices within American businesses have been topics of investigation over the past four decades. With the intention of saving diminishing resources, many North American aerospace and governmental organizations have embraced both practices. During the 1990s the National Aeronautics and Space Administration (NASA) increased contractor outsourcing and reduced the civil servant population in response to mandated federal budget cuts. Major human capital adjustments were made within NASA as management elected to place the shuttle's operations under a single contract. The problem addressed is increased outsourcing and downsizing has been associated with reduced safety outcomes. The purpose of this quantitative archival study was to examine the relationships of outsourcing and downsizing to mishaps rates at NASA between fiscal year (FY) 1985 and FY 2011. Twenty-seven samples of outsourcing and downsizing data were examined to determine the relationships with high-severity mishaps (HSMs), moderate-severity mishaps (MSMs), and low-severity mishaps (LSMs). A quantitative design utilizing weighted least squares (WLS) regression analysis measured the relationships between predictor and outcome variables. Neither outsourcing nor downsizing predicted HSM rates, adjusted R2 = .32, F (3, 23) = 5.01, p = .53 (outsourcing); adjusted R2 = .49, F (3, 23) = 9.34, p = .41 (downsizing). Both outsourcing and downsizing predicted MSM rates, adjusted R2 = .21, F (3, 23) = 3.24, p = .006 (outsourcing); adjusted R2 = .49, F (3, 23) = 9.55, p = outsourcing); adjusted R2 = .89, F (3, 23) = 68.99, p = outsourcing and downsizing variables, and additional covariates. The added variables would offer a more convincing model for analyzing the impact of outsourcing and downsizing on mishaps. All-in-all, the efficacy of outsourcing and downsizing as a combined practice and its relationship to safety needs.

  3. Transitivity Study-Material Process in Business Negotiation

    Institute of Scientific and Technical Information of China (English)

    刘茜

    2013-01-01

    Since China entered into the World Trade Organization and became a member of this institution, business negotiation has become the important implement in communicating and information exchanging in business market. Compared with the past time, more and more companies involve in the business negotiation at present. This paper uses Halliday* s transitivity theory-material process as its theoretical framework to analyze business negotiation. As soon as reading this thesis totally, English teacher, especially business English teachers should add the awareness on considering unconscious points of business negotiation. They should be led to hold the deep cognition and language choice. Moreover, it is hoped for negotiators to have the understanding for choosing the better words and structure in order to make an agreement in business negotiation.

  4. Marketing Innovations in the Context of Interaction of Enterprises of the Production and Service Sphere on the Basis of Use of Outsourcing

    Directory of Open Access Journals (Sweden)

    Ivanova Anastasiia I.

    2014-02-01

    Full Text Available The goal of the article lies in development of a methodical approach to identification of expediency of transfer of the production enterprise equipment maintenance to outsourcing, which would consider specific features of the servicing production and degree of its influence upon basic production processes. The existing approaches to identification of expediency of transfer of functions and business processes of an enterprise to outsourcing were systemised by the classification feature of the method type, on the basis of which the approach is built and advantages and shortcomings of each of them are marked out. The article establishes that this grouping could be used as a set of alternatives on justification of introduction of outsourcing into the practice. In accordance with the goal of the study the article builds a methodical approach to identification of expediency of transfer of the production enterprise equipment maintenance, which is based on a comparative analysis of integral ratio of efficiency of own maintenance service and efficiency of maintenance service of outsourcing companies and which takes into account main parameters of functioning and degree of influence of the servicing production upon main business processes. The developed methodical approach could be used as a tool of expansion of sales markets of the service sphere enterprises by means of assessment of needs of customers and establishment of the target-oriented market segment.

  5. Strategic Posture and Outsourcing

    DEFF Research Database (Denmark)

    Mahnke, Volker; Overby, Mikkel Lucas; Özcan, Serden

    2004-01-01

    IT-enabled innovations are of increasing importance for competitive success in a rangeto develop associated competencies -in-house and/or through outsourcing - consequential for creating and sustaining competitive advantage. Against the backdrop of the importance of IT-enabled innovation, the key...... thatgovernance choices are influenced by a company's attempts to create, imitate, and/orleapfrog IT-enabled innovation in varying technological regimes.of industries including express delivery services. How companies choose associated competences - in-house and/or through outsourcing - is conseqcreating...

  6. APPLICATION OF INDICATORS BUSINESS PROCESSES FOR ENTERPRISE MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Yakhontova I. M.

    2015-11-01

    Full Text Available The formation of a system of indicators for assessing the performance of the business processes of the enterprise is one of the most actual and modern directions of increase of efficiency of activity of the enterprise. The system of indicators should be developed in accordance with the specifics of company's activity, its strategic goals and available resources. Consideration of the process of developing a system of indicators of business processes on a specific example of an industrial enterprise allows not only to evaluate the operation of departments in terms of running processes, but also to develop a list of measures to improve the efficiency of functions execution of business processes. The work presents theoretical information, the development of a system of indicators of business processes within the selected areas using this method of process optimization. The initial stage of the work on the development and evaluation of a system of indicators of business processes was made by enterprise characteristics, description of its organizational structure and core activities. The article considers the indicators of process, product and satisfaction of customers in terms of cost, time and technical performance. For example, the business process that best reflects the specifics of the enterprise, the process of developing a system of indicators and presented conclusions, and developed recommendations and actions for the application of the system of indicators of business processes

  7. A Survey on Evaluation Factors for Business Process Management Technology

    NARCIS (Netherlands)

    Mutschler, B.; Reichert, M.U.

    2006-01-01

    Estimating the value of business process management (BPM) technology is a difficult task to accomplish. Computerized business processes have a strong impact on an organization, and BPM projects have a long-term cost amortization. To systematically analyze BPM technology from an economic-driven persp

  8. Analyzing Properties of Stochastic Business Processes By Model Checking

    DEFF Research Database (Denmark)

    Herbert, Luke Thomas; Sharp, Robin

    2013-01-01

    This chapter presents an approach to precise formal analysis of business processes with stochastic properties. The method presented here allows for both qualitative and quantitative properties to be individually analyzed at design time without requiring a full specification. This provides...... an effective means to explore possible designs for a business process and to debug any flaws....

  9. Refinement of SDBC Business Process Models Using ISDL

    NARCIS (Netherlands)

    Shishkov, Boris; Quartel, Dick; Manolopoulos, Y.; Filipe, J.; Constantopoulos, P.; Cordeiro, J.

    2006-01-01

    Aiming at aligning business process modeling and software specification, the SDBC approach considers a multi-viewpoint modeling where static, dynamic, and data business process aspect models have to be mapped adequately to corresponding static, dynamic, and data software specification aspect models.

  10. An approach to business process recovery from source code

    NARCIS (Netherlands)

    Pacini, Luiz A.; Prado, do Antonio F.; Lopes de Souza, Wanderley; Ferreira Pires, Luis; Latifi, S.

    2015-01-01

    Over time Business Process has become an asset for organization since it allows managing what happens within their environments. It is possible to automate some activities of the business process using information systems and accordingly decrease the execution time and increase the production. How-

  11. INTEGRATED FRAMEWORK TO MODEL DATA WITH BUSINESS PROCESS AND BUSINESS RULES

    Directory of Open Access Journals (Sweden)

    Rajeev Kaula

    2016-12-01

    Full Text Available Data modeling is an approach to model data by mapping operational tasks iteratively, while associated guidelines are either partly mapped in the data model or expressed through software applications. Since an organization is a collection of business processes, it is essential that data models utilize such processes to facilitate data modeling. Also, data models should incorporate guidelines for completing operational tasks through the concept of business rules. This paper outlines a unified framework on database modeling and design based on business process concepts that also incorporates business rules impacting business operations. The paper focuses on the relational database and its primary mode of conceptual modeling in the form of an entity relationship model. Concepts are illustrated through Oracle's database language PL/SQL and its Web variant PL/SQL Server Pages.

  12. Supply chain process collaboration and Internet utilization: an international perspective of business to business relationships

    Directory of Open Access Journals (Sweden)

    Marcos Paulo Valadares de Oliveira

    2015-01-01

    Full Text Available This paper compiles the findings of an international study which primary objective was to investigate the relationships between Internet utilization in business-to-business relationships, collaborative efforts and their impact over supplier and customer-oriented processes performance. It highlights the Internet as an important enhancer of collaboration in supply chains and addresses the effects of such efforts on companies’ overall performance. As a conclusive-descriptive and quantitative study, data from a survey of 788 companies from the USA, China, Canada, United Kingdom, and Brazil were analyzed with the use of descriptive statistics, reliability evaluation of the research model’s internal scales, path analysis and structural equation modeling to evaluate supply chain processes collaboration, both up- and down-stream. Internet utilization in supplier and customer-oriented processes was found positively related to collaborative practices in business-to-business relationships. Collaborative practices in supplier and customer-oriented processes, in turn, showed potential effects on performance. Also, supplier-oriented processes performance was found positively associated with customer-oriented process performance. Both internet use and collaborative practices are even more important in a high-context country like Brazil. The paper helps clarify the impact of internet use on business-to-business collaborative relationships. In this sense, practitioners can take this impact to redraw the organizational landscape and business processes amongst supply chain participants.

  13. Designing business rules for mediation : a process towards agent-mediated business coordination

    NARCIS (Netherlands)

    Zhao, Z.; Dignum, M.V.; Dignum, F.P.M.

    2008-01-01

    Business process integration is a very active research area, in which mediation is one of the fundamental architectural choices. Mediators have difficulties to design mediation services that meet the requirements of the different stakeholders. Business rules play an important role in the decision pr

  14. Outsourcing Logistics Activities: Evidence from Slovenia

    Directory of Open Access Journals (Sweden)

    Klemen Kavčič

    2016-12-01

    Full Text Available The purpose of this research is to investigate how logistics outsourcing performs activities that have been traditionally carried out within the outsourcer’s company. The study examines the characteristics of logistics and transport services, which are important in cooperation with service providers. Two groups were formed according to the average values of the characteristics of logistics activities. ‘Cost, quality and response’ are important for the first group, while ‘logistics, environment and the ability to adapt to client processes’ are important for the second group. The results of the survey carried out in Slovenian enterprises show that both groups are primarily interested in express freight and shipment services, the difference lying in the understanding of logistics, mutual trust and brand recognition. The findings will be useful both in business practice and for managers, providing them with a better understanding of the performance of logistics outsourcing.

  15. Promoting the Development of Chinese Service Outsourcing Offshore through the International Mergers and Acquisitions%通过国际并购推进我国离岸服务外包产业发展

    Institute of Scientific and Technical Information of China (English)

    孙秋鹏

    2011-01-01

    我国现代服务外包产业还处于起步阶段,离岸(海外)业务在促进产业成熟和形成具有国际竞争力服务外包企业过程中发挥重要作用。由于服务外包的行业特性,国际并购成为获得离岸业务的主要方式。经过近十年的发展,我国某些服务外包企业已经具备了从事国际并购的能力,需要政府和相关部门提供支持。国际并购将成为未来我国服务外包产业获得离岸业务、提升专业技能、获取专业性资产,形成具有国际竞争力的服务外包企业的重要途径。%The modern service outsourcing industry is still in its infancy in China, offshore (foreign) business play an important role in the promotion of industry maturity and the formation of internationally competitive business process outsourcing services. As the characteristics of service outsourcing industry, international mergers and acquisitions are becoming the main form access to offshore business. After nearly a decade of development, Our service outsourcing companies already have the ability to engage in international mergers and acquisitions, and need the government and relevant departments to support. International mergers and acquisitions will become an important way for the China's service outsourcing industry to acquire offshore business, enhance their professional skills, access to professional asset and form internationally competitive service outsourcing enterprises.

  16. METHODOLOGY FOR MAPPING BUSINESS PROCESS INTO EXECUTION LANGUAGE

    Directory of Open Access Journals (Sweden)

    SHAHEEN KHATOON

    2011-01-01

    Full Text Available Business process life cycle consists of different phases of development which are executed in certain order. Over the last decade, the discipline of Business Process Management has evolved to automate business processes for better performance. For this purpose, Business Process Modeling Notations (BPMN and Business Process Execution language (BPEL have been designed not only to facilitate business and technology people to effectively perform their work but also to bridge the gap between them. BPMN is a graph-oriented languagedeveloped to create notations for use by the business community to define abstract business process in workflow. BPEL on the other hand is a block structured language that has emerged as a de facto standard for implementing executable business processes which specify technical details of the workflow. In the current development scenario, the development of enterprise level application starts with BPMN models followed by transformation of these models into BPEL process definition for subsequent implementation by software developers. Since, BPMN diagrams can be mapped to BPEL processes, consequently it supports a seamless conversion of business model and IT implementation. However, this transformation is not straightforward due to conceptual mismatch of BPMN and BPEL. In this paper BPMN is evaluated analytically to find the representation and semantic mismatch with BPEL and propose a unique approach which can be used to remove the structural and synchronization mismatch of BPMN and BPEL. The proposed approach is accomplished by developing a methodology which transforms the BPMN model into a semantically equivalent block diagram which can be directly transformed into BPEL.

  17. Web Services-Enhanced Agile Modeling and Integrating Business Processes

    CERN Document Server

    Belouadha, Fatima-Zahra; Roudiès, Ounsa

    2012-01-01

    In a global business context with continuous changes, the enterprises have to enhance their operational efficiency, to react more quickly, to ensure the flexibility of their business processes, and to build new collaboration pathways with external partners. To achieve this goal, they must use e-business methods, mechanisms and techniques while capitalizing on the potential of new information and communication technologies. In this context, we propose a standards, model and Web services-based approach for modeling and integrating agile enterprise business processes. The purpose is to benefit from Web services characteristics to enhance the processes design and realize their dynamic integration. The choice of focusing on Web services is essentially justified by their broad adoption by enterprises as well as their capability to warranty interoperability between both intra and inter-enterprises systems. Thereby, we propose in this chapter a metamodel for describing business processes, and discuss their dynamic in...

  18. Pessimistic Predicate/Transform Model for Long Running Business Processes

    Institute of Scientific and Technical Information of China (English)

    WANG Jinling; JIN Beihong; LI Jing

    2005-01-01

    Many business processes in enterprise applications are both long running and transactional in nature. However, no current transaction model can provide full transaction support for such long running business processes. This paper proposes a new transaction model, the pessimistic predicate/transform (PP/T) model, which can provide full transaction support for long running business processes. A framework was proposed on the enterprise JavaBeans platform to implement the PP/T model. The framework enables application developers to focus on the business logic, with the underlying platform providing the required transactional semantics. The development and maintenance effort are therefore greatly reduced. Simulations show that the model has a sound concurrency management ability for long running business processes.

  19. Outsourcing/Offshoring Insights

    DEFF Research Database (Denmark)

    Tate, Wendy; Bals, Lydia

    2017-01-01

    Findings: Both the geographical and governance dimensions are part of the rightshoring decision which is an important conceptual foundation for this special issue, as it invited insightful pieces on all of these phenomena (e.g. outsourcing, insourcing, offshoring, reshoring), acknowledging...... issue and provides guidance to scholars and managers alike....

  20. The Outsourcing Question

    Science.gov (United States)

    Sack-Min, Joetta

    2008-01-01

    It sounds tempting, especially in tough fiscal times: Hand over all the responsibility for food service management to a private company promising to provide nutritious and appetizing meals, keep up with increasingly complex regulations, and perhaps even make a profit. Privatization, or outsourcing, has worked well for some districts for years, but…

  1. Outsourcing of experimental work

    DEFF Research Database (Denmark)

    Nielsen, Henrik

    2011-01-01

    With the development of new technologies for simultaneous analysis of many genes, transcripts, or proteins (the "omics" revolution), it has become common to outsource parts of the experimental work. In order to maintain the integrity of the research projects, it is important that the interphase...

  2. [Outsourcing in long-term care: a risk management approach].

    Science.gov (United States)

    Guimarães, Cristina Machado; Carvalho, José Crespo de

    2012-05-01

    This article seeks to investigate outsourcing decisions in supply chain management of healthcare organizations, namely the motives and constraints behind the decision, the selection criteria for activities to be outsourced to third parties, the type of possible agreements, and the impact of this decision on the organization per se. A case study of the start-up phase of a Long-term Care unit with an innovative approach and high levels of customization was conducted to understand the outsourcing process in a start-up context (not in the standard context of organizational change) and a risk evaluation matrix was created for outsourcing activities in order to define and implement a performance monitoring process. This study seeks to understand how to evaluate and assess the risks of an outsourcing strategy and proposes a monitoring model using risk management tools. It was shown that the risk management approach can be a solution for monitoring outsourcing in the organizational start-up phase. Conclusions concerning dissatisfaction with the results of outsourcing strategies adopted are also presented.

  3. State-driven Corporate Social Responsibility? Mediating Offshore Outsourcing and CSR in Malaysia

    OpenAIRE

    Chong, Sabrina; Wad, Peter

    2008-01-01

    Offshore outsourcing of business activities from the Global North to the Global South does not only relocate investments and jobs, but has also brought about new business demands on suppliers activities and their social and environmental impact. The article explores whether, how and why offshore outsourcing transactions between foreign firms and Malaysian firms affect the upgrading of the CSR activities of Malaysia incorporated firms, taking the particular institutional context of Malaysia in...

  4. [Process optimisation in hospitals: from process to business organisation].

    Science.gov (United States)

    Eberlein-Gonska, Maria

    2010-01-01

    Apart from a multidimensional quality definition and the understanding of quality as a company-wide challenge, a third essential element of quality management is prevention. Thus, company quality policy has to be prevention-oriented and requires both customer and process orientation as important prerequisites. Process orientation especially focuses on the critical analyses of work flows as a condition for identifying early intervention options which, in turn, may influence the result. Developing a business organisation requires the definition of criteria for space planning, room assignment and room integration in consideration of both medical and economic aspects and the architectural concept. Specific experiences will be demonstrated as a case study using the example of a new building in the midst of the Carl Gustav Carus University Hospital in Dresden, the Diagnostic Centre for Internal Medicine and Neurology. The hospital management placed an order to develop a sustainable as well as feasible business organisation for all the different departments. The idea was to create a medical centre where maximum use was made of all planned spaces and resources on the basis of target processes which had to be defined and agreed upon with all the persons concerned. In a next step all the personal, space and operational resources required were assigned. The success of management in all industries, including the health care sector, crucially depends on the translation of ideas into practice, among them the critical factor of sustainability. In this context, the support by the management as a role model, a formal frame for the respective project group and the definition of controlling via defined indicators have special importance. The example of the Diagnostic Centre for Internal Medicine and Neurology demonstrates that the result of changed processes may release a cultural change where competition can be replaced by cooperation step by step.

  5. Alignment between business process governance and IT governance

    DEFF Research Database (Denmark)

    Rahimi, Fatemeh; Møller, Charles; Hvam, Lars

    2014-01-01

    frameworks to enable business-IT strategic alignment, efficient process and IT requirements specification, and IT-enabled business value realization. We examine the actuality of this alignment in practice through a case study conducted in a relatively mature multinational corporation. The findings indicate...

  6. Work-Life Balance in an Outsourcing Environment

    Science.gov (United States)

    Wiltshire, Dervent

    2013-01-01

    Empirical evidence has found an increase in work-life conflicts within outsourced environments. It is important to address the increase in conflict to reduce negative effects on businesses. Guided by the theoretical frameworks of the spillover, conflict management, and resource dependency theories, the purpose of the study was to examine how…

  7. The Outsourcing of Classroom Instruction in Higher Education

    Science.gov (United States)

    Schibik, Timothy; Harrington, Charles

    2004-01-01

    Many constituencies external to higher education have begun promoting greater accountability. This view advocates a closer focus on the bottom line and that universities should utilise a more business-like model. One major outgrowth of this paradigm shift has been the seemingly recent emergence of outsourcing in higher education. Higher education…

  8. Successful outsourcing: improving quality of life through integrated support services.

    Science.gov (United States)

    Bates, Jason; Sharratt, Martin; King, John

    2014-01-01

    This article examines the way that non-clinical support services are provided in healthcare settings through outsourcing partnerships. The integrated support services model and benefits to patient experience and safety as well as organizational efficiency and effectiveness are explored through an examination of services at a busy urban community hospital.

  9. Findings: LANL outsourcing focus groups

    Energy Technology Data Exchange (ETDEWEB)

    Jannotta, M.J.; McCabe, V.B.

    1996-12-31

    In March 1996, a series of 24 3-hour dialog focus groups were held with randomly selected Laboratory employees and contractors to gain their perceptions regarding potentials and problems for privatization and consolidation. A secondary goal was to educate and inform the workforce about potentials and issues in privatization and consolidation. Two hundred and thirty-six participants engaged in a learning session and structured input exercises resulting in 2,768 usable comments. Comments were categorized using standard qualitative methods; resulting categories included positive and negative comments on four models (consolidation, spin offs, outsourcing, and corporate partnering) and implications for the workforce, the Laboratory, and the local economy. Categories were in the areas of increasing/decreasing jobs, expertise, opportunity/salary/benefits, quality/efficiency, and effect on the local area and economy. An additional concern was losing Laboratory culture and history. Data were gathered and categorized on employee opinion regarding elements of successful transition to the four models, and issues emerged in the areas of terms and conditions of employment; communication; involvement; sound business planning; ethics and fairness; community infrastructure. From the aggregated opinion of the participants, it is recommended that decision-makers: Plan using sound business principles and continually communicate plans to the workforce; Respect workforce investments in the Laboratory; Tell the workforce exactly what is going on at all times; Understand that economic growth in Northern New Mexico is not universally viewed as positive; and Establish dialog with stakeholders on growth issues.

  10. Business Process Variability : A Tool for Declarative Template Design

    NARCIS (Netherlands)

    Bulanov, P.; Groefsema, H.; Aiello, M.

    2012-01-01

    To lower both implementation time and cost, many Business Process Management tools use process templates to implement highly recurring processes. However, in order for such templates to be used, a process has to adhere substantially to the template. Therefore, current practice for processes which de

  11. BUSINESS PROCESS IMPROVEMENT BY APPLYING BENCHMARKING BASED MODEL

    Directory of Open Access Journals (Sweden)

    Aleksandar Vujovic

    2013-09-01

    Full Text Available The choice of theme is identified by the need to improve business processes in organizations, as well as the continuous improvement of overall quality, which is under-represented in the Montenegrin organizations. The state of Montenegro has recognized t he growing importance of small and medium-sized organizations in the development of the national economy. Small and medium-sized organizations are the drivers of future economic growth and development of every country whose competitiveness has to pay special attention. One of the main sources of the competitiveness of small and medium-sized organizations is their pursuit to the business excellence, because it has become the most powerful means of achieving competitive advantage of organizations. The paper investigates certified organizations in Montenegro and their contemporary business and commitment towards business excellence. These organizations in Montenegro adapt its business to international standards and procedures that represent the future of economic growth and development of modern business. Research results of Montenegrin organizations were compared with small and medium-sized organizations from Serbia, which won the awards for business excellence "Quality Oscar" in the category of small and medium-sized organizations, for the last three years (2009, 2010, and 2011. The idea comes from the neccessity of Montenegrin economy to give small contribution in order that small and medium organizations adjust their businesses to the new business.

  12. Global Outsourcing of Aircraft Maintenance

    OpenAIRE

    McFadden, Michael; Worrells, D. Scott

    2012-01-01

    Before the airlines were deregulated, the majority of air carriers conducted their maintenance in-house. After deregulation, with competitive pressures mounting and airlines failing and starting up seemingly simultaneously, the outsourcing of maintenance became more prevalent. Not restricted to U.S. airlines, outsourcing maintenance has become a global practice. Factors involved in the outsourcing decision range from a startup not having the capital to develop their own in-house maintenance p...

  13. A Structured Debriefing Process for International Business Culture Simulations.

    Science.gov (United States)

    McGraw, Peter; Palmer, Ian

    1999-01-01

    Outlines a nine-step structure for debriefing an international business culture simulation. Stresses the need to address three stages in the experiential learning cycle: reflection, processing, and transfer. Appendices include the specific simulation used and a debriefing note. (DB)

  14. A Federated Digital Identity Management Approach for Business Processes

    Science.gov (United States)

    Bertino, Elisa; Ferrini, Rodolfo; Musci, Andrea; Paci, Federica; Steuer, Kevin J.

    Business processes have gained a lot of attention because of the pressing need for integrating existing resources and services to better fulfill customer needs. A key feature of business processes is that they are built from composable services, referred to as component services, that may belong to different domains. In such a context, flexible multi-domain identity management solutions are crucial for increased security and user-convenience. In particular, it is important that during the execution of a business process the component services be able to verify the identity of the client to check that it has the required permissions for accessing the services. To address the problem of multi-domain identity management, we propose a multi-factor identity attribute verification protocol for business processes that assures clients privacy and handles naming heterogeneity.

  15. Detection and quantification of flow consistency in business process models

    DEFF Research Database (Denmark)

    Burattin, Andrea; Bernstein, Vered; Neurauter, Manuel

    2017-01-01

    Business process models abstract complex business processes by representing them as graphical models. Their layout, as determined by the modeler, may have an effect when these models are used. However, this effect is currently not fully understood. In order to systematically study this effect......, a basic set of measurable key visual features is proposed, depicting the layout properties that are meaningful to the human user. The aim of this research is thus twofold: first, to empirically identify key visual features of business process models which are perceived as meaningful to the user and second......, to show how such features can be quantified into computational metrics, which are applicable to business process models. We focus on one particular feature, consistency of flow direction, and show the challenges that arise when transforming it into a precise metric. We propose three different metrics...

  16. Formal Behavior Modeling: Business Processes Based on Cloud Platform

    Directory of Open Access Journals (Sweden)

    Bo Huang

    2013-06-01

    Full Text Available From a macro level, cloud computing is gathering all the distributed resources originally, and then provided them as a service to the users. Current research focuses the cloud architecture and local small-scale grid computing mainly. The researchers are ignoring to provide a channel to help users to understand the business processes of the entire platform. This article focuses the communication and business links and abstracts them into business processes behaviors. At the same time, this article provides a modeling method to help these behaviors being visual depiction at the initial design of the cloud computing. We combine the SOA architecture and cloud computing together. At last the transferring and the dynamic processing of the service\\data of the business processes can be shown to the stakeholders to verify whether the cloud platform was meeting their requirements which are regarded as simulation of cloud services.

  17. Planning for the succession process among Galician family businesses. Brief comparison with Portuguese family businesses

    Directory of Open Access Journals (Sweden)

    Susana Barbeito Roibal

    2006-09-01

    Full Text Available A research project on Galician family owned businesses, financed by the University of A Coruña from 2004 to 2005, analyzed results from 57 of these companies that earned a profit of more than 5 million euro in 2003. One of the aspects examined in this project, which is the aim of this article, shows the importance that Galician family business owners pay to the planning for the succession process. Literature on family owned businesses emphasizes the importance of planning in successful occurrences. The obtained results increasingly show changes in the significance that the Galician family business owners give to our focus of study, almost reaching the level of importance that literature has given to the succession process in the last decade.

  18. Empirical Study on Influence of Logistics Outsourcing on Enterprise Logistics System%企业物流外包对物流系统影响的实证研究

    Institute of Scientific and Technical Information of China (English)

    闫丽霞; 牛波瑞

    2013-01-01

    In this paper, on the basis of a classification of logistics outsourcing and using statistical data from questionnaire survey on large-and-medium-sized enterprises, we analyzed the difference in customer satisfaction of the logistics system under different modes of logistics outsourcing as well as the influence of logistics outsourcing on enterprise logistics system. Through the analysis, we found that outsourcing of the transportation business could expand the coverage of the logistics service network of the enterprise; outsourcing of the packaging, circulation, processing and distribution businesses could increase the rate of activity error of the logistics system of the enterprise; and outsourcing of the logistics information management and logistics system designing businesses could grant the enterprise comparatively lower logistics operational cost.%在对物流外包划分的基础上,利用大中型企业的问卷数据资料分析物流系统的满意度在不同物流外包模式下的差别,分析企业物流外包对物流系统的影响.结果显示:运输业务外包可以扩大企业物流服务网络覆盖范围;包装流通加工业务外包和配送业务外包都会增加企业物流系统的作业差错率;物流信息管理外包和物流系统设计外包会使企业获得相对低的物流运作成本.

  19. A User Requirements Analysis Approach Based on Business Processes

    Institute of Scientific and Technical Information of China (English)

    ZHENG Yue-bin; HAN Wen-xiu

    2001-01-01

    Requirements analysis is the most important phase of information system development.Existing requirements analysis techniques concern little or no about features of different business processes.This paper presents a user requirements analysis approach which focuses business processes on the early stage of requirements analysis. It also gives an example of the using of this approach in the analysis of an enterprise information system.

  20. Business Process Reengineering, a Crises Solution or a Necessity

    OpenAIRE

    Gheorghe, Gabriela

    2011-01-01

    This case study shows that the company decided to implement Business Process Reengineering (BPR) not only because external environment had changed, but also due to its obsolete business processes and organizational structure. The article will highlight the importance of the organizations' focusing on sub-goals, in order to finally reach the desired result in the organization's main goals. When rapid evolution has become the fundamental contemporary coordinate, reengineering is a form of compa...

  1. Business Process Reengineering, a Crisis Solution or a Necessity

    OpenAIRE

    Gheorghe, Gabriela

    2012-01-01

    This case study shows that the company decided to implement Business Process Reengineering (BPR) not only because external environment had changed, but also due to its obsolete business processes and organizational structure. The article will highlight the importance of the organizations' focusing on sub-goals, in order to finally reach the desired result in the organization's main goals. When rapid evolution has become the fundamental contemporary coordinate, reengineering is a form of compa...

  2. Realising the Real Benefits of Outsourcing: Measurement Excellence and Its Importance in Achieving Long Term Value

    Science.gov (United States)

    Oshri, Ilan; Kotlarsky, Julia

    These days firms are, more than ever, pressed to demonstrate returns on their investment in outsourcing. While the initial returns can always be associated with one-off cost cutting, outsourcing arrangements are complex, often involving inter-related high-value activities, which makes the realisation of long-term benefits from outsourcing ever more challenging. Executives in client firms are no longer satisfied with the same level of service delivery through the outsourcing lifecycle. They seek to achieve business transformation and innovation in their present and future services, beyond satisfying service level agreements (SLAs). Clearly the business world is facing a new challenge: an outsourcing delivery system of high-value activities that demonstrates value over time and across business functions. However, despite such expectations, many client firms are in the dark when trying to measure and quantify the return on outsourcing investments: results of this research show that less than half of all CIOs and CFOs (43%) have attempted to calculate the financial impact of outsourcing to their bottom line, indicating that the financial benefits are difficult to quantify (51%).

  3. Declarative business process modelling: principles and modelling languages

    Science.gov (United States)

    Goedertier, Stijn; Vanthienen, Jan; Caron, Filip

    2015-02-01

    The business process literature has proposed a multitude of business process modelling approaches or paradigms, each in response to a different business process type with a unique set of requirements. Two polar paradigms, i.e. the imperative and the declarative paradigm, appear to define the extreme positions on the paradigm spectrum. While imperative approaches focus on explicitly defining how an organisational goal should be reached, the declarative approaches focus on the directives, policies and regulations restricting the potential ways to achieve the organisational goal. In between, a variety of hybrid-paradigms can be distinguished, e.g. the advanced and adaptive case management. This article focuses on the less-exposed declarative approach on process modelling. An outline of the declarative process modelling and the modelling approaches is presented, followed by an overview of the observed declarative process modelling principles and an evaluation of the declarative process modelling approaches.

  4. Methodology for Modeling and Analysis of Business Processes (MMABP

    Directory of Open Access Journals (Sweden)

    Vaclav Repa

    2015-10-01

    Full Text Available This paper introduces the methodology for modeling business processes. Creation of the methodology is described in terms of the Design Science Method. Firstly, the gap in contemporary Business Process Modeling approaches is identified and general modeling principles which can fill the gap are discussed. The way which these principles have been implemented in the main features of created methodology is described. Most critical identified points of the business process modeling are process states, process hierarchy and the granularity of process description. The methodology has been evaluated by use in the real project. Using the examples from this project the main methodology features are explained together with the significant problems which have been met during the project. Concluding from these problems together with the results of the methodology evaluation the needed future development of the methodology is outlined.

  5. Conjoint Management of Business Processes and Information Technologies

    DEFF Research Database (Denmark)

    Siurdyban, Artur

    resulting from systems and process implementations and their corporate-level management aspects. It reports on four case studies of industrial projects representing different perspectives of the studied phenomenon. The first case study pertains to the interdependencies between business processes...... and information technologies in a project environment. It states that both elements are intrinsically related and should be designed and considered together. The second case examines the relationships between information technology management and business process management. It discusses the multi-faceted role...... of technology in supporting process management and proposes four archetypes of process-driven IT/business partnerships. The third case study shows how companies can use technology artifacts in order to improve process management in organizations. It provides a set of recommendations for academics...

  6. The integrity management cycle as a business process

    Energy Technology Data Exchange (ETDEWEB)

    Ackhurst, Trent B.; Peverelli, Romina P. [PIMS - Pipeline Integrity Management Specialists of London Ltd. (United Kingdom).

    2009-07-01

    It is a best-practice Oil and Gas pipeline integrity and reliability technique to apply integrity management cycles. This is conforms to the business principles of continuous improvement. This paper examines the integrity management cycle - both goals and objectives and subsequent component steps - from a business perspective. Traits that businesses require, to glean maximum benefit from such a cycle, are highlighted. A case study focuses upon an integrity and reliability process developed to apply to pipeline operators. installations. This is compared and contrasted to the pipeline integrity management cycle to underline both cycles. consistency with the principles of continuous improvement. (author)

  7. QUALITY EVALUATION LEVEL DECISION IN OUTSOURCING UNDER ASYMMETRIC INFORMATION

    Institute of Scientific and Technical Information of China (English)

    Cuihua ZHANG; Haibin YU; Guangshu CHANG

    2006-01-01

    In this paper, the issue of quality evaluation level decision problem in outsourcing is studied under different information backgrounds. Based on the quality contracting optimization models of Stanley and others, a principal agent model concerned with quality prevention level and evaluation level is set up with regards to buyer as principal and supplier as agent. In the models, quality prevention level is a variable decided by the supplier, quality evaluation level and transfer payment are variables decided by the buyer. We focus on the study of quality evaluation level and transfer payment decision in outsourcing under asymmetric information. Maximal principle is used to get the solution to quality evaluation level when supplier quality prevention level information is hidden. At last simulation calculation is performed concerned with tractor production outsourcing business of an agricultural machine company. Simulation results under different information backgrounds are analyzed and compared.

  8. Creating dynamic business processes using semantic web services and business rules

    NARCIS (Netherlands)

    Gong, Y.; Janssen, M.

    2011-01-01

    Service Oriented Architecture (SOA) and Business Rules (BR) are used by organization to adapt to changes. The disadvantage of this approach is that processes need to be defined in advance often requiring labor-intensive and time-consuming modeling processes. Usually, only a limited number of variati

  9. The Use of Reference Models in Business Process Renovation

    Directory of Open Access Journals (Sweden)

    Dejan Pajk

    2010-01-01

    Full Text Available Enterprise resource planning (ERP systems are often used by companies to automate and enhance their busi- ness processes. The capabilities of ERP systems can be described by best-practice reference models. The purpose of the article is to demonstrate the business process renovation approach with the use of reference models. Although the use of reference models brings many positive effects for business, they are still rarely used in Slovenian small and medium-sized compa- nies. The reasons for this may be found in the reference models themselves as well as in project implementation methodologies. In the article a reference model based on Microsoft Dynamics NAV is suggested. The reference model is designed using upgraded BPMN notation with additional business objects, which help to describe the models in more detail.

  10. Application of simulation models for the optimization of business processes

    Science.gov (United States)

    Jašek, Roman; Sedláček, Michal; Chramcov, Bronislav; Dvořák, Jiří

    2016-06-01

    The paper deals with the applications of modeling and simulation tools in the optimization of business processes, especially in solving an optimization of signal flow in security company. As a modeling tool was selected Simul8 software that is used to process modeling based on discrete event simulation and which enables the creation of a visual model of production and distribution processes.

  11. Dynamic Programming and Genetic Algorithm for Business Processes Optimisation

    Directory of Open Access Journals (Sweden)

    Mateusz Wibig

    2012-12-01

    Full Text Available There are many business process modelling techniques, which allow to capture features of those processes, but graphical, diagrammatic models seems to be used most in companies and organizations. Although the modelling notations are more and more mature and can be used not only to visualise the process idea but also to implement it in the workflow solution and although modern software allows us to gather a lot of data for analysis purposes, there is still not much commercial used business process optimisation methods. In this paper the scheduling / optimisation method for automatic task scheduling in business processes models is described. The Petri Net model is used, but it can be easily applied to any other modelling notation, where the process is presented as a set of tasks, i.e. BPMN (Business Process Modelling Notation. The method uses Petri Nets’, business processes’ scalability and dynamic programming concept to reduce the necessary computations, by revising only those parts of the model, to which the change was applied.

  12. A Model for Outsourcing HRD

    Science.gov (United States)

    Simmonds, David; Gibson, Rebecca

    2008-01-01

    Purpose: The purpose of this paper is to provide an overview of approaches to outsourcing HRD in the UK. Design/methodology/approach: This paper employs semi-structured interviews and case studies. The research model was developed from a literature review. Findings: There are many problems associated with outsourcing any or all aspects of the HRD…

  13. Goal-Equivalent Secure Business Process Re-engineering

    DEFF Research Database (Denmark)

    Acosta, Hugo Andrés Lópes; Massacci, Fabio; Zannone, Nicola

    2008-01-01

    The introduction of information technologies in health care systems often requires to re-engineer the business processes used to deliver care. Obviously, the new and re-engineered processes are observationally different and thus we cannot use existing model-based techniques to argue that they are......The introduction of information technologies in health care systems often requires to re-engineer the business processes used to deliver care. Obviously, the new and re-engineered processes are observationally different and thus we cannot use existing model-based techniques to argue...

  14. Redesigning ambulatory care business processes supporting clinical care delivery.

    Science.gov (United States)

    Patterson, C; Sinkewich, M; Short, J; Callas, E

    1997-04-01

    The first step in redesigning the health care delivery process for ambulatory care begins with the patient and the business processes that support the patient. Patient-related business processes include patient access, service documentation, billing, follow-up, collection, and payment. Access is the portal to the clinical delivery and care management process. Service documentation, charge capture, and payment and collection are supporting processes to care delivery. Realigned provider networks now demand realigned patient business services to provide their members/customers/patients with improved service delivery at less cost. Purchaser mandates for cost containment, health maintenance, and enhanced quality of care have created an environment where every aspect of the delivery system, especially ambulatory care, is being judged. Business processes supporting the outpatient are therefore being reexamined for better efficiency and customer satisfaction. Many health care systems have made major investments in their ambulatory care environment, but have pursued traditional supporting business practices--such as multiple access points, lack of integrated patient appointment scheduling and registration, and multiple patient bills. These are areas that are appropriate for redesign efforts--all with the customer's needs and convenience in mind. Similarly, setting unrealistic expectations, underestimating the effort required, and ignoring the human elements of a patient-focused business service redesign effort can sabotage the very sound reasons for executing such an endeavor. Pitfalls can be avoided if a structured methodology, coupled with a change management process, are employed. Deloitte & Touche Consulting Group has been involved in several major efforts, all with ambulatory care settings to assist with the redesign of their business practices to consider the patient as the driver, instead of the institution providing the care.

  15. Adaptive Soa Stack-Based Business Process Monitoring Platform

    Directory of Open Access Journals (Sweden)

    Przemysław Dadel

    2014-01-01

    Full Text Available Executable business processes that formally describe company activities are well placed in the SOA environment as they allow for declarative organization of high-level system logic.However, for both technical and non-technical users, to fully benet from that element of abstractionappropriate business process monitoring systems are required and existing solutions remain unsatisfactory.The paper discusses the problem of business process monitoring in the context of the service orientation paradigm in order to propose an architectural solution and provide implementation of a system for business process monitoring that alleviates the shortcomings of the existing solutions.Various platforms are investigated to obtain a broader view of the monitoring problem and to gather functional and non-functional requirements. These requirements constitute input forthe further analysis and the system design. The monitoring software is then implemented and evaluated according to the specied criteria.An extensible business process monitoring system was designed and built on top of OSGiMM - a dynamic, event-driven, congurable communications layer that provides real-time monitoring capabilities for various types of resources. The system was tested against the stated functional requirements and its implementation provides a starting point for the further work.It is concluded that providing a uniform business process monitoring solution that satises a wide range of users and business process platform vendors is a dicult endeavor. It is furthermore reasoned that only an extensible, open-source, monitoring platform built on top of a scalablecommunication core has a chance to address all the stated and future requirements.

  16. Outsourcing: Who's threatened? A critical view of outsourcing as a strategic management instrument.

    NARCIS (Netherlands)

    Bosman, F.J.M.

    2011-01-01

    In the contemporary strategic management process, outsourcing is performed whenever management sees an efficiency opportunity, and employees have no influence on the situation. This research examines the attitudes of technical in-house ICT staff to this work situation, mainly by using the Social Pho

  17. Does outsourcing affect hospital profitability?

    Science.gov (United States)

    Danvers, Kreag; Nikolov, Pavel

    2010-01-01

    Organizations outsource non-core service functions to achieve cost reductions and strategic benefits, both of which can impact profitability performance. This article examines relations between managerial outsourcing decisions and profitability for a multi-state sample of non-profit hospitals, across 16 states and four regions of the United States. Overall regression results indicate that outsourcing does not necessarily improve hospital profitability. In addition, we identify no profitability impact from outsourcing for urban hospitals, but somewhat positive effects for teaching hospitals. Our regional analysis suggests that hospitals located in the Midwest maintain positive profitability effects with outsourcing, but those located in the South realize negative effects. These findings have implications for cost reduction efforts and the financial viability of non-profit hospitals.

  18. Outsourcing Services in Human Resources Management

    OpenAIRE

    Radová, Milli

    2012-01-01

    The aim of the thesis is to determine the term outsourcing, introduce reasons and risks of outsourcing implementation. Comparison and identification of differences between a company using outsourcing as a supporting services and a company, which does not use the outsourcing.

  19. Holonic Business Process Modeling in Small to Medium Sized Enterprises

    Directory of Open Access Journals (Sweden)

    Nur Budi Mulyono

    2012-01-01

    Full Text Available Holonic modeling analysis which is the application of system thinking in design, manage, and improvement, is used in a novel context for business process modeling. An approach and techniques of holon and holarchies is presented specifically for small and medium sized enterprise process modeling development. The fitness of the approach is compared with well known reductionist or task breakdown approach. The strength and weaknesses of the holonic modeling is discussed with illustrating case example in term of its suitability for an Indonesia’s small and medium sized industry. The novel ideas in this paper have great impact on the way analyst should perceive business process. Future research is applying the approach in supply chain context.Key words: Business process, holonic modeling, operations management, small to medium sized enterprise

  20. How Workflow Systems Facilitate Business Process Reengineering and Improvement

    Directory of Open Access Journals (Sweden)

    Mohamed El Khadiri

    2012-03-01

    Full Text Available This paper investigates the relationship between workflow systems and business process reengineering and improvement. The study is based on a real case study at the “Centre Rgional dInvestissement” (CRI of Marrakech, Morocco. The CRI is entrusted to coordinate various investment projects at the regional level. Our previous work has shown that workflow system can be a basis for business process reengineering. However, for continuous process improvement, the system has shown to be insufficient as it fails to deal with exceptions and problem resolutions that informal communications provide. However, when this system is augmented with an expanded corporate memory system that includes social tools, to capture informal communication and data, we are closer to a more complete system that facilitates business process reengineering and improvement.

  1. Security system for outsourcing process data of complex parts based on information terminal%基于信息终端的复杂零件外协加工数据保密系统

    Institute of Scientific and Technical Information of China (English)

    李国龙; 黄超; 刘飞; 王攀攀

    2011-01-01

    To solve the data leakage problem caused by outsourcing enterprise personal credit absent in the process of complex parts machining,a security system for outsourcing process data based on information terminal was put forward.It enabled the part data flow in the seamless data channel which consisted of hardware(Web server cross enterprises,internal network servers in the outsourcing enterprise,special information terminal,fixed communication cable,and computerized numerical control system,etc.) and related software so as to realize physically isolation of the parts data from the outsourcing enterprises.The data security of system architecture,function structure,operation mode and application system were discussed in detail.The system was applied in forging die outsourcing machining of an enterprise successfully,and well results was obtained.%为解决复杂零件外协加工中因外协方个人诚信缺失引起的数据泄密问题,提出了一种基于信息终端的外协加工数据保密系统,使外协加工时的零件数据在由企业间网络服务器、外协企业内部网络服务器、专用信息终端、固联通信电缆、计算机数字控制系统等硬件以及相关软件组成的无缝数据通道内流动,实现零件数据在物理上与外协方隔离。研究了该系统的体系结构、功能结构、运行流程及系统应用环节的数据安全,并成功应用于某企业的锻压模具外协加工业务中,取得了良好的效果。

  2. 探析人力资源外包服务业务在我国的发展前景%Analysis of the human resource outsourcing services business development in China

    Institute of Scientific and Technical Information of China (English)

    2013-01-01

      通过对企业人力资源外包服务发展历程的描述,分析企业进行人力资源外包服务可以得到的好处,并结合当今国内人力资源外包服务的发展状况,展望这一新型管理服务模式的发展前景。%This article through to the enterprise human resources outsourcing service development course description ,analysis of enter-prise human resources outsourcing services can get benefits ,and in light of the current domestic human resources outsourcing services , and puts forward the development of a new type of management mode of the outlook .

  3. Outsourcing of experimental work.

    Science.gov (United States)

    Nielsen, Henrik

    2011-01-01

    With the development of new technologies for simultaneous analysis of many genes, transcripts, or proteins (the "omics" revolution), it has become common to outsource parts of the experimental work. In order to maintain the integrity of the research projects, it is important that the interphase between the researcher and the service is further developed. This involves robust protocols for sample preparation, an informed choice of analytical tool, development of standards for individual technologies, and transparent data analysis. This chapter introduces some of the problems related to analysis of RNA samples in the "omics" context and gives a few hints and key references related to sample preparation for the non-specialist.

  4. Automated business processes in outbound logistics: An information system perspective

    DEFF Research Database (Denmark)

    Tambo, Torben

    2010-01-01

    by securing a much higher quality of data and eliminating a number of defect management processes in the domain of fashion wholesale and retail. The information system perspective is used in dealing with adopting bespoke ERP development effort of creating an ERP system on the leading edge of business process...

  5. Problems And Horizons Of Business Processes Logistization In Ukraine

    Directory of Open Access Journals (Sweden)

    Yulia Skrypnychenko

    2012-03-01

    Full Text Available The article studies current Ukrainian market from the viewpoint of implementation of logistic approaches in home economy. There are shown both negative and positive tendencies of the process; place of logistics in the country progress is determined. Theoretic approaches to the new “logistization” category originated within post-Soviet countries while implementing logistic approaches in business processes are studied.

  6. AGILE: from source of law to business process specification

    NARCIS (Netherlands)

    A. Boer; T. van Engers

    2009-01-01

    The knowledge management problems involved in managing the consequences of organizational change processes triggered by changes in the law, for instance for business processes, services, databases, fielded applications, forms and documents, and internal education, make a good case for application of

  7. Business Communication: Its Process and Product.

    Science.gov (United States)

    Bowman, Joel P.; Branchaw, Bernadine P.

    1987-01-01

    Discusses the essential difference between the writing process and its product; namely, that the former is a private and unique activity, whereas the latter is an observable artifact that can be publicly evaluated. Argues that even proponents of the process approach to writing cannot escape basing their discussions on products. (JD)

  8. Business Process Reengineering, a Crisis Solution or a Necessity

    Directory of Open Access Journals (Sweden)

    Gabriela GHEORGHE

    2012-08-01

    Full Text Available This case study shows that the company decided to implement Business Process Reengineering (BPR not only because external environment had changed, but also due to its obsolete business processes and organizational structure. The article will highlight the importance of the organizations' focusing on sub-goals, in order to finally reach the desired result in the organization's main goals. When rapid evolution has become the fundamental contemporary coordinate, reengineering is a form of company innovative reaction in terms of intensifying competition and globalization. Remodeling the Company in phases of crisis, when time pressure reduces the type and number of solutions that can be adopted, without effective leadership, can lead in most cases to failure. The effect of redesigning the business processes depends on how well it is implemented, coordinated and monitored.

  9. Business Process Reengineering, a Crises Solution or a Necessity

    Directory of Open Access Journals (Sweden)

    Gabriela GHEORGHE

    2011-11-01

    Full Text Available This case study shows that the company decided to implement Business Process Reengineering (BPR not only because external environment had changed, but also due to its obsolete business processes and organizational structure. The article will highlight the importance of the organizations' focusing on sub-goals, in order to finally reach the desired result in the organization's main goals. When rapid evolution has become the fundamental contemporary coordinate, reengineering is a form of company innovative reaction in terms of intensifying competition and globalization. Remodelling the Company in phases of crisis, when time pressure reduces the type and number of solutions that can be adopted, without effective leadership can lead in most cases to failure. The effect of redesigning the business processes depends on how well it is implemented, coordinated and monitored.

  10. Implementing Business Process Redesign: early lessons from the Australian experience

    Directory of Open Access Journals (Sweden)

    Marianne Broadbent

    1995-05-01

    Full Text Available Business Process Redesign (BPR is a change management approach aimed at achieving quantum improvements in business performance. Industry interest levels in BPR are high as a direct result of current difficulties in the global economic climate and tight business conditions. Integral to BPR is the availability of new stable technologies which both stimulate and enable process changes. This paper highlights the experiences of a number of Australian firms which have implemented BPR. A ten step framework for BPR is presented together with a series of caveats. BPR is a difficult, messy and often non-linear activity which challenges many of the ways organisations operate. Information Technology plays a pivotal role in BPR as both an enabler and disenabler for change. Lessons emerging from early Australian experiences with BPR focus on the role of executive sponsorship, consultants, measurements, education and training, technology and people involved in the change process.

  11. Managing risks in business model innovation processes

    DEFF Research Database (Denmark)

    Taran, Yariv; Boer, Harry; Lindgren, Peter

    2010-01-01

    ) innovation is a risky enterprise, many companies are still choosing not to apply any risk management in the BM innovation process. The objective of this paper is to develop a better understanding of how risks are handled in the practice of BM innovation. An analysis of the BM innovation experiences of two...... industrial companies shows that both companies are experiencing high levels of uncertainty and complexity during their innovation processes and are, consequently, struggling to find new processes for handling the risks involved. Based on the two companies’ experiences, various testable propositions are put...... forward, which link success and failure to the way companies appreciate and handle the risks involved in BM innovation....

  12. An evaluation of the risks involved in onshore IT outsourcing -A case study of Citiserve Limited Nigeria

    OpenAIRE

    2010-01-01

    IT outsourcing has been, and will continue to be a widely accepted strategic option for organizations growth and attainment of its set objectives. It has brought about state-of-the-art technology in the form of improved business processes, a strategic focus on core competences and cost saving techniques amongst others. At the same time, it has brought with it the challenges that need to be addressed if the process was to fulfil its set objectives without impairing the goals and objectives of ...

  13. New strategies of industrial organization: outsourcing and consolidation in the mobile telecom sector in India

    OpenAIRE

    Sumangala Damodaran

    2013-01-01

    Abstract The paper discusses the experience of the mobile telecom sector in India in terms of its business organization. There is a high level of outsourcing of activities, including those such as network management, which would usually be included within the core competence of mobile telecom companies. This outsourcing strategy, pioneered by Bharti Airtel, has resulted in considerable cost savings and increased profits for a small number of core employees of the lead firm. At the same time, ...

  14. Microsoft Visio 2013 business process diagramming and validation

    CERN Document Server

    Parker, David

    2013-01-01

    Microsoft Visio 2013 Business Process Diagramming and Validation provides a comprehensive and practical tutorial including example code and demonstrations for creating validation rules, writing ShapeSheet formulae, and much more.If you are a Microsoft Visio 2013 Professional Edition power user or developer who wants to get to grips with both the essential features of Visio 2013 and the validation rules in this edition, then this book is for you. A working knowledge of Microsoft Visio and optionally .NET for the add-on code is required, though previous knowledge of business process diagramming

  15. A Novel Approach for Periodic Assessment of Business Process Interoperability

    CERN Document Server

    Badr, Elmir

    2011-01-01

    Business collaboration networks provide collaborative organizations a favorable context for automated business process interoperability. This paper aims to present a novel approach for assessing interoperability of process driven services by considering the three main aspects of interoperation: potentiality, compatibility and operational performance. It presents also a software tool that supports the proposed assessment method. In addition to its capacity to track and control the evolution of interoperation degree in time, the proposed tool measures the required effort to reach a planned degree of interoperability. Public accounting of financial authority is given as an illustrative case study of interoperability monitoring in public collaboration network.

  16. A Novel Approach for Periodic Assessment of Business Process Interoperability

    Directory of Open Access Journals (Sweden)

    Badr Elmir

    2011-07-01

    Full Text Available Business collaboration networks provide collaborative organizations a favorable context for automated business process interoperability. This paper aims to present a novel approach for assessing interoperability of process driven services by considering the three main aspects of interoperation: potentiality, compatibility and operational performance. It presents also a software tool that supports the proposed assessment method. In addition to its capacity to track and control the evolution of interoperation degree in time, the proposed tool measures the required effort to reach a planned degree of interoperability. Public accounting of financial authority is given as an illustrative case study of interoperability monitoring in public collaboration network.

  17. The internet and business process outsourcing in East Africa : value chains and connectivity-based enterprises in Kenya and Rwanda

    NARCIS (Netherlands)

    Mann, L.; Graham, M.; Friederici, N.

    2014-01-01

    Internet connectivity is widely considered to be a game changer for knowledge economies of developing countries. The arrival of submarine fibre-optic underwater cables in East Africa in 2009 and 2010 is seen by many as a strong case in point. The fast evolution of the information and communication t

  18. Improvement of hospital processes through business process management in Qaem Teaching Hospital: A work in progress.

    Science.gov (United States)

    Yarmohammadian, Mohammad H; Ebrahimipour, Hossein; Doosty, Farzaneh

    2014-01-01

    In a world of continuously changing business environments, organizations have no option; however, to deal with such a big level of transformation in order to adjust the consequential demands. Therefore, many companies need to continually improve and review their processes to maintain their competitive advantages in an uncertain environment. Meeting these challenges requires implementing the most efficient possible business processes, geared to the needs of the industry and market segments that the organization serves globally. In the last 10 years, total quality management, business process reengineering, and business process management (BPM) have been some of the management tools applied by organizations to increase business competiveness. This paper is an original article that presents implementation of "BPM" approach in the healthcare domain that allows an organization to improve and review its critical business processes. This project was performed in "Qaem Teaching Hospital" in Mashhad city, Iran and consists of four distinct steps; (1) identify business processes, (2) document the process, (3) analyze and measure the process, and (4) improve the process. Implementing BPM in Qaem Teaching Hospital changed the nature of management by allowing the organization to avoid the complexity of disparate, soloed systems. BPM instead enabled the organization to focus on business processes at a higher level.

  19. Calculating Outsourcing Strategies and Trials of Strength

    DEFF Research Database (Denmark)

    Christensen, Mark; Skærbæk, Peter; Tryggestad, Kjell

    was termed ‘internal optimization’ to first increase efficiency and be followed by anticipated sequential tenders to test the free market against internal provision. This option implied a time perspective where outsourcing, if not economically feasible, would be postponed and subsequently tested...... demonstrates the power of projects and their use of accounting calculation. We study how the two options emerged and were valued differently by the supra-national outsourcing program and the local Defense projects over 22 years and how that valuation process involved accounting. Drawing on Actor-Network Theory...... we show how the two strategic options emerged and were pitted against each other in what Latour and Callon describe as ‘trials of strength’. The contribution of the paper is in four parts: 1. highlights how accounting inscriptions take part in formulating, evaluating and advancing different...

  20. Outsourced similarity search on metric data assets

    KAUST Repository

    Yiu, Man Lung

    2012-02-01

    This paper considers a cloud computing setting in which similarity querying of metric data is outsourced to a service provider. The data is to be revealed only to trusted users, not to the service provider or anyone else. Users query the server for the most similar data objects to a query example. Outsourcing offers the data owner scalability and a low-initial investment. The need for privacy may be due to the data being sensitive (e.g., in medicine), valuable (e.g., in astronomy), or otherwise confidential. Given this setting, the paper presents techniques that transform the data prior to supplying it to the service provider for similarity queries on the transformed data. Our techniques provide interesting trade-offs between query cost and accuracy. They are then further extended to offer an intuitive privacy guarantee. Empirical studies with real data demonstrate that the techniques are capable of offering privacy while enabling efficient and accurate processing of similarity queries.

  1. Process of innovation in product lifecycle management business strategy

    Directory of Open Access Journals (Sweden)

    Valentina Gecevska

    2011-11-01

    Full Text Available This article proposes a scenario of Product Lifecycle Management (PLM, as a innovative business strategy based on the analysis of business drivers, industry requirements, limit of current solution, and recent state-of-the-art review in the domain related to PLM. Potential industrial impact of the developed PLM technology solutions is analyzed. It is hoped that the proposed PLM technology solutions will form the frontier basis for further research, development, and application of PLM systems to quickly adapt to the dynamic changing market for industry companies to pursue the most advanced competitiveness. This article presents a process oriented framework to support effective PLM implementation with a set of lifecycle oriented business process reference models which links the necessary fundamental concepts, enterprise knowledge and software solutions to effectively deploy PLM.

  2. Analysis of Using Resources in Business Process Modeling and Simulation

    Directory of Open Access Journals (Sweden)

    Vasilecas Olegas

    2014-12-01

    Full Text Available One of the key purposes of Business Process Model and Notation (BPMN is to support graphical representation of the process model. However, such models have a lack of support for the graphical representation of resources, whose processes are used during simulation or execution of process instance. The paper analyzes different methods and their extensions for resource modeling. Further, this article presents a selected set of resource properties that are relevant for resource modeling. The paper proposes an approach that explains how to use the selected set of resource properties for extension of process modeling using BPMN and simulation tools. They are based on BPMN, where business process instances use resources in a concurrency manner.

  3. ENHANCING LEAN SUPPLY CHAIN MATURITY WITH BUSINESS PROCESS MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Jurij Jaklic

    2006-12-01

    Full Text Available In today’s global market the main focus of competition is not only between different companies but also between supply chains. Technological changes and organizational improvements are important for effective supply chain management (SCM, however, the main cause of SCM improvements is not the implementation of an information system (IS itself, but rather a change and an integration of business processes. The paper summarizes the most important concepts of SCM and specifically concentrates on the importance of business process management (BPM in supply chains, because full advantages can be realized when business processes in the supply chain are well defined, integrated and managed. The main purpose of this paper is to show that successful SCM calls for the maturity of supply chain processes in all involved companies and at the supply chain level, which can be realized by using effective BPM methods. A necessary condition for growing of SCM in terms of supply chain process maturity levels is an inter-organizational information system development and process renovation. Yet, BPM should not be considered as a one-time project of IS implementation and process change, but as a permanent process performance measurement, analysis and continuous improvement of the supply chain processes. The concepts are illustrated with a case study of fuel supply process.

  4. OUTSOURCING STRATEGIES. HOW TO FORMALIZE AND NEGOTIATE THE OUTSOURCING CONTRACT.

    OpenAIRE

    Meo Colombo Carlotta; Pellicelli Michela

    2011-01-01

    In the globalized economy multinational firms have given rise to local firms able to produce at a low cost and at acceptable quality levels. A growing number of firms have outsourced production and manufacturing activities of all types to these firms, not only to reduce production costs but also to make their organizational structures more streamlined and flexible. Outsourcing decisions, which originally were limited to production which had a modest technological content and was of marginal i...

  5. A process mining approach to redesign business processes : A case study in gas industry

    NARCIS (Netherlands)

    van Beest, N. R. T. P.; Maruster, L.; Negru,; Jebelean, T; Petcu, D; Zaharie, D

    2007-01-01

    Nowadays organizations have to adjust their business processes along with the changing environment, in order to maintain a competitive advantage. Often, a change in a part of the system which is to support the business process implies a change of the whole system, which causes complex redesign activ

  6. Redesigning business processes : a methodology based on simulation and process mining techniques

    NARCIS (Netherlands)

    Maruster, L.; van Beest, N.R.T.P.

    2009-01-01

    Nowadays, organizations have to adjust their business processes along with the changing environment in order to maintain a competitive advantage. Changing a part of the system to support the business process implies changing the entire system, which leads to complex redesign activities. In this pape

  7. CRITICAL FACTORS IN OUTSOURCING OF ACCOUNTING FUNCTIONS IN MALAYSIAN SMALL MEDIUM-SIZED ENTERPRISES (SMEs

    Directory of Open Access Journals (Sweden)

    Magiswary Dorasamy

    2010-01-01

    Full Text Available The challenges that business face in sustaining competitive advantage in the corporate world have become a major concern. Businesses are adopting cutting-edge technologies and best practices to cope with rapid, global changes. Various business functions are being reengineered for this purpose. Accounting functions play an important role in helping businesses to maintain competitive advantage. However, some small and medium-sized enterprises (SMEs face problems handling fundamental accounting functions. This is predominantly because of their lack of expertise; accounting functions require not only knowledge of generally accepted accounting rules or tax regulations but also the expertise needed to apply the rules in a given business environment (Everaert, Sarens and Rommel, 2006. This paper offers some insight on the outsourcing of accounting functions as there is paucity of data in this area in the context of Malaysia. Essentially, it presents empirical evidence regarding Malaysian SMEs' accounting outsourcing practices. A survey of SMEs was conducted to identify the overall outsourcing landscape as it relates to accounting and third-party organisations. The factors that contribute to the decision to outsource accounting functions are analysed. The study reveals a significant relationship between outsourcing accounting functions and two contributing factors, risks and operation management.

  8. Research competence accounting profession as a specialist business process management in processing industries

    OpenAIRE

    Rozhelyuk, Viktoriya

    2015-01-01

    The article is the realization of research competence accountancy profession as a specialist business process management in processing industries.The main base for the study are research scientists to research the accounting profession as a specialist business process management in processing industries. When writing articles used methods: monographic (the study of scientific publications of scientists for the development of basic principles of formation of accounting in the processing indust...

  9. Business Process Redesign Using EDI: the BHP steel experience

    Directory of Open Access Journals (Sweden)

    Paula Swatman

    1994-05-01

    Full Text Available EDI should not be seen as a competitive weapon - it does not offer a sustainable competitive advantage to its users as did the earlier inter-organisational systems (such as the various airline reservation systems. Instead EDI provides a standardised infrastructure upon which an adopting organisation can reengineer its business processes and thus confers a long-term, strategic and comparative advantage upon such an adopter. The potential for sustained competitive advantage to be derived from EDI arises from its integration with the organisational structure of its implementor, depending upon the implementing organisation's ability to redesign its business processes appropriately. This paper examines the case of (arguably the most sophisticated EDI-using company in Australia, BHP Steel, demonstrating the advantages obtainable by an organisation using EDI as a foundation for its reengineered organisational structure and business processes and concludes that: • there are real benefits to be obtained from an inter organisational electronic trading strategy founded on EDI as the enabling mechanism - benefits which are considerably more extensive than EDI's comparatively simple technical nature would appear to offer; • organisational gateways utilising an Application Generic approach to system integration and isolating the communications issue by insisting on the use of international data communications standards do offer a realistic and successful solution to the problem of internal and external trade for large and sophisticated organisations; • the majority of these achievements would have been either unlikely or totally impossible without BHP Steel's commitment to organisation-wide Business Process Redesign.

  10. Architectures for enabling flexible business processes : A research agenda

    NARCIS (Netherlands)

    Overbeek, S.J.; Gong, Y.

    2010-01-01

    For decades, information systems have been designed for controlling and managing business processes. In the past, these systems were often monolithic in nature and not made for interacting and communicating with other systems. Today, departments and organizations must collaborate, which requires dis

  11. Factors and competences for business process managemant systems implementation

    NARCIS (Netherlands)

    Ravesteyn, J.P.P.

    2011-01-01

    The market for Business Process Management (BPM) software is growing rapidly, predictions for 2010 range from anywhere between 1 to 6 billion dollars, this means the market has more than doubled since 2005. Although there is a lot of publicity regarding BPM there is still much debate on what BPM is.

  12. Formalizing and applying compliance patterns for business process compliance

    NARCIS (Netherlands)

    Elgammal, A.F.S.A.; Türetken, O.; van den Heuvel, W.J.A.M.; Papazoglou, M.

    2016-01-01

    Today’s enterprises demand a high degree of compliance of business processes to meet diverse regulations and legislations. Several industrial studies have shown that compliance management is a daunting task, and organizations are still struggling and spending billions of dollars annually to ensure a

  13. Deriving business processes with service level agreements from early requirements

    NARCIS (Netherlands)

    Frankova, Ganna; Seguran, Magali; Gilcher, Florian; Trabelsi, Slim; Doerflinger, Joerg; Aiello, Marco

    2011-01-01

    When designing a service-based business process employing loosely coupled services, one is not only interested in guaranteeing a certain flow of work, but also in how the work will be performed. This involves the consideration of non-functional properties which go from execution time and costs, to t

  14. Identifying influential factors of business process performance using dependency analysis

    Science.gov (United States)

    Wetzstein, Branimir; Leitner, Philipp; Rosenberg, Florian; Dustdar, Schahram; Leymann, Frank

    2011-02-01

    We present a comprehensive framework for identifying influential factors of business process performance. In particular, our approach combines monitoring of process events and Quality of Service (QoS) measurements with dependency analysis to effectively identify influential factors. The framework uses data mining techniques to construct tree structures to represent dependencies of a key performance indicator (KPI) on process and QoS metrics. These dependency trees allow business analysts to determine how process KPIs depend on lower-level process metrics and QoS characteristics of the IT infrastructure. The structure of the dependencies enables a drill-down analysis of single factors of influence to gain a deeper knowledge why certain KPI targets are not met.

  15. The Study on Business Growth Process Management Entropy Model

    Science.gov (United States)

    Jing, Duan

    Enterprise's growth is a dynamic process. The factors of enterprise development are changing all the time. For this reason, it is difficult to study management entropy growth-oriented enterprises from static view. Its characteristic is the business enterprise growth stage, and puts forward a kind of measuring and calculating model based on enterprise management entropy for business scale, the enterprise ability and development speed. According to entropy measured by the model, enterprise can adopt revolution measure in the moment of truth. It can make the enterprise avoid crisis and take the road of sustainable development.

  16. Understanding the process of greening of Brazilian business schools

    DEFF Research Database (Denmark)

    Jabbour, C.J.C.; Sarkis, J.; De Sousa Jabbour, A.B.L.

    2013-01-01

    This study analyses business schools' incorporating environmental management issues into their core activities, defined through teaching, research, outreach and management. Taking into account the relative lack of literature on this theme, case study fieldwork is utilized. Two case studies were...... conducted at Brazilian business schools. The results were analyzed using the conceptual background of barriers to organizational change, transition to a more sustainable society, and path dependence. The main findings indicate that: (a) the incorporation of environmental management issues tends to begin...... with researching and teaching; (b) this incorporation process depends on the personal motivation of few or single faculty researchers; (c) the trajectory of the analyzed business schools is marked by advances and stagnation, when analyzing the incorporation of environmental management issues to its four core...

  17. Business Negotiation Strategies: the Concept, Definitions and Process

    Directory of Open Access Journals (Sweden)

    Kęstutis Peleckis

    2013-04-01

    Full Text Available The modern business is developing in the context of rapid social and political changes, which contributes to the changes in economic and cultural priorities as well as mindset and behaviour of people. This puts new requirements on development and implementation of business negotiation strategies, aiming to ensure that during bargaining, everything is done to understand the other party and related contexts, to achieve mutual understanding, to reach common agreement and eventually find the optimal negotiating decision. The author of this article researched and analysed negotiation process concepts in the global scientific literature and practice. The article examines negotiation and bargaining concepts. Also, the global analysis of the scientific literature revealed that there is no single negotiation planning concept. The author defines the basic conceptual negotiation planning concepts. The paper deals with negotiation strategy conceptions used by scientists around the world. Conclusions present the proposals for further business negotiation research.Article in Lithuanian

  18. REALIZING BUSINESS PROCESS MANAGEMENT BY HELP OF A PROCESS MAPPING DATABASE TOOL

    CERN Document Server

    Vergili, Ceren

    2016-01-01

    In a typical business sector, processes are the building blocks of the achievement. A considerable percentage of the processes are consisting of business processes. This fact is bringing the fact that business sectors are in need of a management discipline. Business Process Management (BPM) is a discipline that combines modelling, automation, execution, control, measurement, and optimization of process by considering enterprise goals, spanning systems, employees, customers, and partners. CERN’s EN – HE – HM section desires to apply the BPM discipline appropriately for improving their necessary technical, administrative and managerial actions to supply appropriate CERN industrial transport, handling and lifting equipment and to maintain it. For this reason, a Process Mapping Database Tool is created to develop a common understanding about how the section members can visualize their processes, agree on quality standards and on how to improve. It provides a management support by establishing Process Charts...

  19. Business Process Management Integration Solution in Financial Sector

    Directory of Open Access Journals (Sweden)

    2009-01-01

    Full Text Available It is vital for financial services companies to ensure the rapid implementation of new processes to meet speed-to-market, service quality and compliance requirements. This has to be done against a background of increased complexity. An integrated approach to business processes allows products, processes, systems, data and the applications that underpin them to evolve quickly. Whether it’s providing a loan, setting up an insurance policy, or executing an investment instruction, optimizing the sale-to-fulfillment process will always win new business, cement customer loyalty, and reduce costs. Lack of integration across lending, payments and trading, on the other hand, simply presents competitors who are more efficient with a huge profit opportunity.

  20. On outsourcing and offshoring

    DEFF Research Database (Denmark)

    Hansen, Zaza Nadja Lee

    impacts of the solutions were related to a better understanding of work processes and the supply chain whereas globalisation itself provided the possibility for an increased product portfolio and products which were better suited to local markets. The negative impacts were for example, that the product...... are (1) strategic goal setting, (2) strategic planning, (3) operational planning, (4) implementation and (5) evaluation. These five stages have several steps as indicated in the following: Stage 1: Strategic goal setting 1. Clarify the desired/ideal market position for the company. 2. Clarify key...... performance indicators for reaching this position, Stage 2: Strategic planning 1. Clarify the current market position for the company. 2. Clarify the gap between the current and ideal market position i.e. the business problem the company seeks a solution. 3. Evaluate the best approach to move from the current...

  1. Enterprise applications of semantic technologies for business process management

    Institute of Scientific and Technical Information of China (English)

    Ralf MUELLER

    2012-01-01

    1 Introduction Today's business process management (BPM)systems have evolved to provide rich and sophisticated tooling and runtime support for subject domain experts,business analysts,development,and information technology (IT).However,the evolution of BPM systems led to a jungle of different representation formats for the various artifacts in such systems.These include models for value chains,strategies,goals,and objectives on the analysis side,business process models,organizational data and service models,and finally models for the implementation of a BPM system to a runtime infrastructure.In many systems,the complex relationships between the entities of a BPM system are vaguely documented,let alone be formalized in a machine readable way.This is where semantic technologies kick in:to provide the foundation for formalizing the complex relationships of a business in a common model using Web Ontology Language (OWL) ontologies.This avoids information silos and enables a holistic view to a BPM system using SPARQL.

  2. Business relationship digitalization:a case study from the steel processing industry

    OpenAIRE

    Salo, J. (Jarmo)

    2006-01-01

    Abstract Although research into the digitalization of business has grown in recent years, the focus has predominantly been on the impacts of digitalization on business in general, and not on the business relationship digitalization process. In this dissertation, the author addresses how digitalization affects business relationships and provides an illustration of the process of business relationships digitalization in the steel processing industry context. Drawing from the Industrial Marke...

  3. The relevance of outsourcing and leagile strategies in performance optimization of an integrated process planning and scheduling

    OpenAIRE

    Chan, Felix T S; Kumar, Vikas; Tiwari, Manoj Kumar

    2009-01-01

    Over the past few years growing global competition has forced the manufacturing industries to upgrade their old production strategies with the modern day approaches. As a result, recent interest has been developed towards finding an appropriate policy that could enable them to compete with others, and facilitate them to emerge as a market winner. Keeping in mind the abovementioned facts, in this paper the authors have proposed an integrated process planning and scheduling model inheriting the...

  4. Conceptual framework for the mapping of management process with information technology in a business process.

    Science.gov (United States)

    Rajarathinam, Vetrickarthick; Chellappa, Swarnalatha; Nagarajan, Asha

    2015-01-01

    This study on component framework reveals the importance of management process and technology mapping in a business environment. We defined ERP as a software tool, which has to provide business solution but not necessarily an integration of all the departments. Any business process can be classified as management process, operational process and the supportive process. We have gone through entire management process and were enable to bring influencing components to be mapped with a technology for a business solution. Governance, strategic management, and decision making are thoroughly discussed and the need of mapping these components with the ERP is clearly explained. Also we suggest that implementation of this framework might reduce the ERP failures and especially the ERP misfit was completely rectified.

  5. Conceptual Framework for the Mapping of Management Process with Information Technology in a Business Process

    Science.gov (United States)

    Chellappa, Swarnalatha; Nagarajan, Asha

    2015-01-01

    This study on component framework reveals the importance of management process and technology mapping in a business environment. We defined ERP as a software tool, which has to provide business solution but not necessarily an integration of all the departments. Any business process can be classified as management process, operational process and the supportive process. We have gone through entire management process and were enable to bring influencing components to be mapped with a technology for a business solution. Governance, strategic management, and decision making are thoroughly discussed and the need of mapping these components with the ERP is clearly explained. Also we suggest that implementation of this framework might reduce the ERP failures and especially the ERP misfit was completely rectified. PMID:25861688

  6. MATURITY MODEL FOR IT SERVICE OUTSOURCING IN HIGHER EDUCATION INSTITUTIONS

    Directory of Open Access Journals (Sweden)

    Victoriano Valencia García

    2013-11-01

    Full Text Available The current success of organizations depends on the successful implementation of Information and Comunication Technologies (ICTs. Good governance and ICT management are essential for delivering value, managing technological risks, managing resources and performance measurement. In addition, outsourcing is a strategic option which complements IT services provided internally in organizations. This paper proposes the design of a new holistic maturity model based on standards ISO/IEC 20000 and ISO/IEC 38500, the frameworks and best practices of ITIL and COBIT, with a specific focus on IT outsourcing. This model is validated by practices in the field of higher education, using a questionnaire and a metrics table among other measurement tools. Models, standards and guidelines are proposed in the model for facilitating adaptation to universities and achieving excellence in the outsourcing of IT services. The applicability of the model allows an effective transition to a model of good governance and management of outsourced IT services which, aligned with the core business of universities (teaching, research and innovation, affect the effectiveness and efficiency of its management, optimizes its value and minimizes risks.

  7. Analysis on Intelligence Property Risk in University Library Business Outsourcing%高校图书馆业务外包中的知识产权风险分析

    Institute of Scientific and Technical Information of China (English)

    梁荣贤

    2015-01-01

    认为图书、报刊、音像制品等采购外包、采编外包、回溯建库外包、项目设计与建设外包等,是高校图书馆业务外包时容易引发知识产权风险的外包类型。图书馆要从加强馆员对知识产权法的了解、提高知识产权意识,选择正规守法的书商、做好资质调查和审核工作,与书商签订的协议合同等要具备全面性、严谨性和明确性,建立外包风险管理小组,制定外包风险管理制度等方面,规避业务外包所面临的知识产权风险。%The paper thinks that outsourcing of procurement, cataloging, backtrace database-building, project design and construc-tion of books, newspapers and audio-video products easily induce intellectual property risk in university library ’ outsourcing. And it proposes that library may avoid these risks through increasing librarians’ understanding of intellectual property law and intellectual property awareness, choosing formal and law-abiding booksellers, doing well bookseller ’s quality survey and audit, ensuring agreements and contracts signed with booksellers to be comprehensive, rigorous and clear, setting up a group of outsourcing risk management, and formulating outsourcing risk management system.

  8. Establishing a Business Process Reference Model for Universities

    KAUST Repository

    Svensson, Carsten

    2012-09-01

    Modern universities are by any standard complex organizations that, from an IT perspective, present a number of unique challenges. This paper will propose establishing a business process reference framework. The benefit to the users would be a better understanding of the system landscape, business process enablement, collection of performance data and systematic reuse of existing community experience and knowledge. For these reasons reference models such as the SCOR (Supply Chain Operations Reference), DCOR (Design Chain Operations Reference) and ITIL (Information Technology Infrastructure Library) have gained popularity among organizations in both the private and public sectors. We speculate that this success can be replicated in a university setting. Furthermore the paper will outline how the research group suggests moving ahead with the research which will lead to a reference model.

  9. Outsourcing for product success and restful nights.

    Science.gov (United States)

    Hale, David

    2008-01-01

    The potential benefits of outsourcing are well known, but the decision to contract with subcontract partner can be daunting. This article examines how to determine if a product is suitable for outsourcing and the steps to take to identify and qualify the correct outsourcing company.

  10. The evaluation framework for business process management methodologies

    Directory of Open Access Journals (Sweden)

    Sebastian Lahajnar

    2016-06-01

    Full Text Available In an intense competition in the global market, organisations seek to take advantage of all their internal and external potentials, advantages, and resources. It has been found that, in addition to competitive products and services, a good business also requires an effective management of business processes, which is the discipline of the business process management (BPM. The introduction of the BPM in the organisation requires a thoughtful selection of an appropriate methodological approach, since the latter will formalize activities, products, applications and other efforts of the organisation in this field. Despite many technology-driven solutions of software companies, recommendations of consulting companies, techniques, good practices and tools, the decision on what methodology to choose is anything but simple. The aim of this article is to simplify the adoption of such decisions by building a framework for the evaluation of BPM methodologies according to a qualitative multi-attribute decision-making method. The framework defines a hierarchical decision-making model, formalizes the decision-making process and thus contributes significantly to an independent, credible final decision that is the most appropriate for a specific organisation.

  11. Collaborative business processes for enhancing partnerships among software services providers

    Science.gov (United States)

    Heil Cancian, Maiara; Rabelo, Ricardo; Gresse von Wangenheim, Christiane

    2015-08-01

    Software services have represented a powerful view to support the realisation of the service-oriented architecture (SOA) paradigm. Using open standards and facilitating systems projects, they have increasingly been used as a corporate architectural approach to create interoperable services-based software solutions that can more easily be reused and shared across disparate applications. In the context of software companies, most of them are small firms having enormous difficulties to keep competitive. One strategy to enhance their sustainability is to enlarge partnerships among them at a more valuable level by jointly offering (web) services-based solutions. However, their culture of collaboration is low, and partnerships are usually done with the same companies and sporadically. This article presents an approach to support a more intense collaboration among software companies to attend business opportunities in a more agile way, joining capacities and capabilities which they would not have if they worked alone. This requires, however, some preparedness. From the perspective of business processes, they should understand how to carry out a collaboration more properly. This is essentially what this article is about. It presents a comprehensive list of collaborative business processes and base practices that can also act as a guide for service providers' managers to implement and manage the collaboration along its lifecycle. Processes have been validated and results are discussed.

  12. Strategic analysis of steelworks quality control outsourcing: strenghts and weakenesses perceived

    Directory of Open Access Journals (Sweden)

    Mario Cesar Barreto Moraes

    2006-01-01

    Full Text Available The pursuit for methodologies and management ways that are capable of ensuring higher competitiveness on a worldwide basis demand that Organizations establish and implement alternatives ever more innovative. Outsourcing, as a management practice comes to fill a need of specialization within Organizations. Originally created to serve to activities deemed as “middle-purpose”, outsourcing evolved and is now being applied to activities always more relevant within organizational processes. This article essay had the aim of assessing, through a SWOT matrix, the engineering services outsourcing, under the point of view of the company who had outsourced such services. The research has been developed, by a qualitative case study, at the steel mills company, headquartered in Europe. Inaugurated in 2003, the company has an innovative management model, which was conceived with similarities to condominiums, and a large portion of activities has been outsourced.

  13. Deferred Action: Theoretical model of process architecture design for emergent business processes

    Directory of Open Access Journals (Sweden)

    Patel, N.V.

    2007-01-01

    Full Text Available E-Business modelling and ebusiness systems development assumes fixed company resources, structures, and business processes. Empirical and theoretical evidence suggests that company resources and structures are emergent rather than fixed. Planning business activity in emergent contexts requires flexible ebusiness models based on better management theories and models . This paper builds and proposes a theoretical model of ebusiness systems capable of catering for emergent factors that affect business processes. Drawing on development of theories of the ‘action and design’class the Theory of Deferred Action is invoked as the base theory for the theoretical model. A theoretical model of flexible process architecture is presented by identifying its core components and their relationships, and then illustrated with exemplar flexible process architectures capable of responding to emergent factors. Managerial implications of the model are considered and the model’s generic applicability is discussed.

  14. Business process re-engineering a cardiology department.

    Science.gov (United States)

    Bakshi, Syed Murtuza Hussain

    2014-01-01

    The health care sector is the world's third largest industry and is facing several problems such as excessive waiting times for patients, lack of access to information, high costs of delivery and medical errors. Health care managers seek the help of process re-engineering methods to discover the best processes and to re-engineer existing processes to optimize productivity without compromising on quality. Business process re-engineering refers to the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality and speed. The present study is carried out at a tertiary care corporate hospital with 1000-plus-bed facility. A descriptive study and case study method is used with intensive, careful and complete observation of patient flow, delays, short comings in patient movement and workflow. Data is collected through observations, informal interviews and analyzed by matrix analysis. Flowcharts were drawn for the various work activities of the cardiology department including workflow of the admission process, workflow in the ward and ICCU, workflow of the patient for catheterization laboratory procedure, and in the billing and discharge process. The problems of the existing system were studied and necessary suggestions were recommended to cardiology department module with an illustrated flowchart.

  15. Improvement of hospital processes through business process management in Qaem Teaching Hospital: A work in progress

    OpenAIRE

    Yarmohammadian, Mohammad H.; Ebrahimipour, Hossein; Doosty, Farzaneh

    2014-01-01

    In a world of continuously changing business environments, organizations have no option; however, to deal with such a big level of transformation in order to adjust the consequential demands. Therefore, many companies need to continually improve and review their processes to maintain their competitive advantages in an uncertain environment. Meeting these challenges requires implementing the most efficient possible business processes, geared to the needs of the industry and market segments tha...

  16. Representation and Processing Algorithms for Business Rules Systems

    Directory of Open Access Journals (Sweden)

    Vasile MAZILESCU

    2012-11-01

    Full Text Available Business Rules is a powerful technology for representing a business policy. It opens the chance to react fast on changes in the market. For example, new pricing strategies can be implemented without a time consuming re-programming of a sales software. The knowledge expressed by rules can be easily understood by non-computer experts. Business experts therefore are able to handle Business Rules directly and therefore make changes even faster. For this, the construction of a Global Semantic Graph (GSG to support future information- and collaboration-centric applications and services, is a very important subject. The GSG is a publish/subscribe (pub/sub based architecture that supports publication of t-uples and subscriptions with standing graph queries. An implementation of an efficient pattern matching algorithm such as Rete on top of a distributed environment might serve as a possible substrate for GSG’s pub/sub facility. Knowledge description and exploitation within a Business Rule Management System (BRMS are somehow conflicting characteristics, since the increase of the representation power of knowledge diminishes the efficiency of the system and increases the difficulty of carrying it out. Many challenges in the BRMSs field are difficult to solve from a computational point of view.The use of variables in a Business Rule Management System knowledge representation allows factorising knowledge, like in classical knowledge based systems. The language of the first-degree predicates facilitates the formulation of complex knowledge in a rigorous way, imposing appropriate reasoning techniques. It is, thus, necessary to define the description method of fuzzy knowledge, to justify the knowledge exploiting efficiency when the compiling technique is used, to present the inference engine and highlight the functional features of the pattern matching and the state space processes. This paper presents the main results of our project for designing a compiler

  17. BUSINESS PROCESS MODELLING FOR PROJECTS COSTS MANAGEMENT IN AN ORGANIZATION

    Directory of Open Access Journals (Sweden)

    PĂTRAŞCU AURELIA

    2014-05-01

    Full Text Available Using Information Technologies in organizations represents an evident progress for company, money economy, time economy and generates value for the organization. In this paper the author proposes to model the business processes for an organization that manages projects costs, because modelling is an important part of any software development process. Using software for projects costs management is essential because it allows the management of all operations according to the established parameters, the management of the projects groups, as well as the management of the projects and subprojects, at different complexity levels.

  18. Formalization and Verification of Business Process Modeling Based on UML and Petri Nets

    Institute of Scientific and Technical Information of China (English)

    YAN Zhi-jun; GAN Ren-chu

    2005-01-01

    In order to provide a quantitative analysis and verification method for activity diagrams based business process modeling, a formal definition of activity diagrams is introduced. And the basic requirements for activity diagrams based business process models are proposed. Furthermore, the standardized transformation technique between business process models and basic Petri nets is presented and the analysis method for the soundness and well-structured properties of business processes is introduced.

  19. Anticipated Activities in Maritime Work, Process Control, and Business Processes

    DEFF Research Database (Denmark)

    Andersen, Peter Bøgh

    2004-01-01

    Most activities are anticipated before they are executed. The paper presents methods for describing this anticipated state and the processes that may lead to a new state where the activities are executed. The method builds on linguistic case-theory.......Most activities are anticipated before they are executed. The paper presents methods for describing this anticipated state and the processes that may lead to a new state where the activities are executed. The method builds on linguistic case-theory....

  20. An approach to the decomposition of business processes for execution in the cloud

    NARCIS (Netherlands)

    Venezian Povoa, Lucas; Lopes de Souza, Wanderley; Ferreira Pires, Luis; Prado, do Antonio Francisco

    2014-01-01

    Although Business Process Management has emerged as a means to manage and improve business processes, it may require high costs due to the need for software, hardware and technical support. Cloud Computing can help achieve efficient business processes with lower costs, since it provides a fast and c

  1. 78 FR 70088 - Agency Proposed Business Process Vision Under the Rehabilitation Act of 1973

    Science.gov (United States)

    2013-11-22

    ... ADMINISTRATION Agency Proposed Business Process Vision Under the Rehabilitation Act of 1973 AGENCY: Social Security Administration (SSA). ACTION: Notice of availability of proposed business process vision following....gov/accessibility/section504 . Our business process vision outlines the actions we are...

  2. Successful business process design. Business plan development for the occupational health services unit.

    Science.gov (United States)

    Kalina, C M; Fitko, J

    1997-02-01

    1. The occupational health nurse is often mandated by management to validate health services offered and programs developed for employees as valuable to the business and company mission. 2. The business plan of the occupational health service is a working document, changing as needs of the client/customer and internal and external business and socio-economic environment evolve. 3. Alignment with and support of the company mission, goals, and objectives is another method of proving good occupational health is good business. 4. Business planning is a basic business tool the wise and prudent occupational health nurse can use in proving good occupational health is vital to the success of a company.

  3. Extensive IT outsourcing: advice from providers.

    Science.gov (United States)

    Smith, Mike; Whiting, Stacilee

    2007-01-01

    In summary, providers are reporting some benefits related to resources and knowledge, improved service levels/performance and stronger IT staff/leadership. Also, on average, providers are reporting satisfactory experiences with application support and CIO outsourcing. However, not all of their expectations are being met, and some providers have discontinued outsourcing due to unmet expectations. Clearly, outsourcing is an option one must research in depth--it is not for everyone. When one evaluates the results of extensive IT outsourcing, it becomes easier to see what outsourcing mix and firm may be a good match for your organization's needs and expected outcomes. As you decide upon the outsourcing mix and firm that is right for you, providers advise you to pay special attention to contractual arrangements. With adequate research and contractual provisions, organizations can find the outsourcing mix that is right for them.

  4. Demystifying the Business Plan Process: An Introductory Guide.

    Science.gov (United States)

    Kuratko, Donald F.

    This article is designed as the starting point for writing a business plan. It first describes what a business plan is. These benefits are discussed: financing, increasing knowledge, preventing poor investment, and planning. A brief description follows of the 10 components of a business plan: executive summary; business description; marketing;…

  5. Implementation evaluation of the business process services incentive programme

    Directory of Open Access Journals (Sweden)

    Nonceba Mashalaba

    2015-07-01

    Full Text Available The paper describes the implementation evaluation of the business process services (BPS incentive programme undertaken by the Department of Trade and Industry (the dti and the Department of Performance Monitoring and Evaluation (DPME as part of the 2012/2013 National Evaluation Plan. The evaluation started on 31 October 2012 and the final report was approved on 17 May 2013. The evaluation covers the period from the inception of the programme in January 2011 to December 2012. The BPS incentive programme was implemented to stimulate the business process sector which contributes to economic growth largely through employment creation. The main objectives of the programme are to attract investment and create employment opportunities through offshoring activities. Twenty-six indicators across the five Development Assistance Community (DAC evaluation criteria were developed. A multi-method approach was undertaken to collect data for each of the indicators. The key findings relate to the operation of the programme and a number of suggestions were made as to how to strengthen it. Overall 3807 jobs have been created through the BPS programme during the period under review. Estimated total investment provided by firms is approximately R2.7 billion. Amongst others, the study recommended that the design of the programme be reviewed and extended, potentially to a five-year period in order to maintain the competitiveness of South Africa as a business process off shoring destination. It is essential to address the skills shortage to ensure the growth and sustainability of the South African BPS industry and finally the uptake of the incentive programme.

  6. CAPE: Context-Aware Agile Business Process Engine

    OpenAIRE

    Rychkova, Irina; Kirsch Pinheiro, Manuele; Le Grand, Bénédicte

    2013-01-01

    National audience; L'avenir de la gestion des processus d'entreprise va voir évoluer des systèmes actuels reposant sur les workflows vers des structures dynamiques agiles sensibles au contexte, qui exploitent l'adaptabilité locale. Afin de permettre cette agilité, nous proposons notre vision de Business Process Management sensible au contexte, reposant sur la modélisation déclarative combinée à une gestion de contexte innovante et à l'Analyse Formelle de Concepts. Au cours de cette présentati...

  7. Business process analysis of a foodborne outbreak investigation mobile system

    Science.gov (United States)

    Nowicki, T.; Waszkowski, R.; Saniuk, A.

    2016-08-01

    Epidemiological investigation during an outbreak of food-borne disease requires taking a number of activities carried out in the field. This results in a restriction of access to current data about the epidemic and reducing the possibility of transferring information from the field to headquarters. This problem can be solved by using an appropriate system of mobile devices. The purpose of this paper is to present the IT solution based on the central repository for epidemiological investigations and mobile devices designed for use in the field. Based on such a solution business processes can be properly rebuild in a way to achieve better results in the activities of health inspectors.

  8. How to audit a business process excellence implementation?

    DEFF Research Database (Denmark)

    Rytter, Niels; Knudby, Torben; Tan, Kim Hua;

    2011-01-01

    Adopting Business Process Excellence (BPEX) practices successfully might appear straight forward, but studies report that few firms achieve the desired objectives. They produce islands of improvements, but fail to sustain the more long term effort and reap the full benefits of their investments....... To address the gap, this paper presents a new, integrative BPEX audit method which organizations can use to benchmark their ongoing implementation efforts and results, evaluate progress, and identify specific actions to be done with the aim of developing not only a short term impact, but also long term...

  9. Declarative Business Process Modelling and the Generation of ERP Systems

    Science.gov (United States)

    Schultz-Møller, Nicholas Poul; Hølmer, Christian; Hansen, Michael R.

    We present an approach to the construction of Enterprise Resource Planning (ERP) Systems, which is based on the Resources, Events and Agents (REA) ontology. This framework deals with processes involving exchange and flow of resources in a declarative, graphically-based manner describing what the major entities are rather than how they engage in computations. We show how to develop a domain-specific language on the basis of REA, and a tool which automatically can generate running web-applications. A main contribution is a proof-of-concept showing that business-domain experts can generate their own applications without worrying about implementation details.

  10. Business processes integration and performance indicators in a PLM

    CERN Document Server

    Bissay, Aurélie; Lefebvre, Arnaud; Bouras, Abdelaziz

    2008-01-01

    In an economic environment more and more competitive, the effective management of information and knowledge is a strategic issue for industrial enterprises. In the global marketplace, companies must use reactive strategies and reduce their products development cycle. In this context, the PLM (Product Lifecycle Management) is considered as a key component of the information system. The aim of this paper is to present an approach to integrate Business Processes in a PLM system. This approach is implemented in automotive sector with second-tier subcontractor

  11. 基于社区软件外包服务过程的质量评价方法%Service Quality Evaluation Method for Community-Based Software Outsourcing Process

    Institute of Scientific and Technical Information of China (English)

    姜慧敏; 刘英; 王忠杰; 刘曙

    2009-01-01

    Outsourcing software development to the community developers is a promising model to help reduce software development cost and improve development efficiency.In this paper,we present a method to evaluate the quality of service in the managing such community-based software outsourcing process. In the community-bascd software outsoureing service,a customer(e.g.,a software company)firstly releases the requirement and design specifications of a software system to the community,then the community helps to decompose the whole development tasks into a set of fine-grained tasks(including programming,designing test eases,testing,etc)and allocatee them to community developers(programmers,testers,project managers,etc).These service providers work to fulfill the tasks and submit results to the community.In this service,quality is quite important and it is necessary to evaluate the quality of both final submitted software entities and various development activities,to ensure that all the initial requirements have been completely and correctly accomplished. In our quality evaluation method,there are three types of objects whose service quality need to be evaluated,i.e.,products,behaviors and people.Specifically speaking,they are the deliverables(codes,testeases,test records)submitted by each service provider,the development process,and various community developers,respectively.For each type of the objects,we designed five dimensions ofquality indicators,i.e.time and efficiency,place and cost,quality of service content,resources and conditions,reputation and risk.A set of refined quality indicators is designed for each of the five dimensions. Aiming at each quality indicator,we put forward the corresponding measurement method,i.e.,quantitatively calculating the value of each quality indicator based on the original data automatically collected from the community platform and some subjective evaluation opinions from customers.Then,traditional AHP method is adopted to calculate the

  12. Allocating outsourced warranty service contracts

    NARCIS (Netherlands)

    M. Opp; I. Adan; V.G. Kulkarni; J.M. Swaminathan

    2009-01-01

    Motivated by our interactions with a leading manufacturer of computers, in this paper we consider static allocation as applied to the problem of minimizing the costs of outsourcing warranty services to repair vendors. Under static allocation, a manufacturer assigns each item to one of several contra

  13. Lego Group: An Outsourcing Journey

    DEFF Research Database (Denmark)

    Larsen, Marcus Møller; Pedersen, Torben; Slepniov, Dmitrij

    2010-01-01

    , the management had, among many initiatives, decided to offshore and outsource a major chunk of its production to Flextronics. In this pursuit of rapid cost-cutting sourcing advantages, the LEGO Group planned to license out as much as 80 per cent of its production besides closing down major parts...

  14. Competition, Speculative Risks, and IT Security Outsourcing

    Science.gov (United States)

    Cezar, Asunur; Cavusoglu, Huseyin; Raghunathan, Srinivasan

    Information security management is becoming a more critical and, simultaneously, a challenging function for many firms. Even though many security managers are skeptical about outsourcing of IT security, others have cited reasons that are used for outsourcing of traditional IT functions for why security outsourcing is likely to increase. Our research offers a novel explanation, based on competitive externalities associated with IT security, for firms' decisions to outsource IT security. We show that if competitive externalities are ignored, then a firm will outsource security if and only if the MSSP offers a quality (or a cost) advantage over in-house operations, which is consistent with the traditional explanation for security outsourcing. However, a higher quality is neither a prerequisite nor a guarantee for a firm to outsource security. The competitive risk environment and the nature of the security function outsourced, in addition to quality, determine firms' outsourcing decisions. If the reward from the competitor's breach is higher than the loss from own breach, then even if the likelihood of a breach is higher under the MSSP the expected benefit from the competitive demand externality may offset the loss from the higher likelihood of breaches, resulting in one or both firms outsourcing security. The incentive to outsource security monitoring is higher than that of infrastructure management because the MSSP can reduce the likelihood of breach on both firms and thus enhance the demand externality effect. The incentive to outsource security monitoring (infrastructure management) is higher (lower) if either the likelihood of breach on both firms is lower (higher) when security is outsourced or the benefit (relative to loss) from the externality is higher (lower). The benefit from the demand externality arising out of a security breach is higher when more of the customers that leave the breached firm switch to the non-breached firm.

  15. A Nonlinear Growth Analysis of Integrated Device Manufacturers’ Evolution to the Nanotechnology Manufacturing Outsourcing

    Directory of Open Access Journals (Sweden)

    Hung-Chi Hsiao

    2012-04-01

    Full Text Available With the increasing cost of setting up a semiconductor fabrication facility, coupled with significant costs of developing a leading nanotechnology process, aggressive outsourcing (asset-light business models via working more closely with foundry companies is how semiconductor manufacturing firms are looking to strengthen their sustainable competitive advantages. This study aims to construct a market intelligence framework for developing a wafer demand forecasting model based on long-term trend detection to facilitate decision makers in capacity planning. The proposed framework modifies market variables by employing inventory factors and uses a top-down forecasting approach with nonlinear least square method to estimate the forecast parameters. The nonlinear mathematical approaches could not only be used to examine forecasting performance, but also to anticipate future growth of the semiconductor industry. The results demonstrated the practical viability of this long-term demand forecast framework.

  16. Implementing SCRUM using Business Process Management and Pattern Analysis Methodologies

    Directory of Open Access Journals (Sweden)

    Ron S. Kenett

    2013-11-01

    Full Text Available The National Institute of Standards and Technology in the US has estimated that software defects and problems annually cost 59.5 billions the U.S. economy (http://www.abeacha.com/NIST_press_release_bugs_cost.htm. The study is only one of many that demonstrate the need for significant improvements in software development processes and practices. US Federal agencies, that depend on IT to support their missions and spent at least $76 billion on IT in fiscal year 2011, experienced numerous examples of lengthy IT projects that incurred cost overruns and schedule delays while contributing little to mission-related outcomes (www.gao.gov/products/GAO-12-681. To reduce the risk of such problems, the US Office of Management and Budget recommended deploying an agile software delivery, which calls for producing software in small, short increments (GAO, 2012. Consistent with this recommendation, this paper is about the application of Business Process Management to the improvement of software and system development through SCRUM or agile techniques. It focuses on how organizational behavior and process management techniques can be integrated with knowledge management approaches to deploy agile development. The context of this work is a global company developing software solutions for service operators such as cellular phone operators. For a related paper with a comprehensive overview of agile methods in project management see Stare (2013. Through this comprehensive case study we demonstrate how such an integration can be achieved. SCRUM is a paradigm shift in many organizations in that it results in a new balance between focus on results and focus on processes. In order to describe this new paradigm of business processes this work refers to Enterprise Knowledge Development (EKD, a comprehensive approach to map and document organizational patterns. In that context, the paper emphasizes the concept of patterns, reviews the main elements of SCRUM and shows how

  17. China and Outsourcing Offshore in the 21st Century:the Next Ten Years

    Institute of Scientific and Technical Information of China (English)

    Joseph; F.Greco

    2011-01-01

    <正>In light of the current global economic slowdown and the concentrated efforts of the Chinese government to invest in the outsourcing industry,this study focuses on two critical issues for future growth over the next ten years:the fragmentation of the Chinese outsourcing industry and the shortage of business personnel with international business skills.After a literature review that,for the first time,integrates the Chinese studies with global research,we summarize the current state of out-sourcing offshore and the potential in the Chinese economy.We then analyze the out-sourcing industry using a general equilibrium model requiring partner search with service providers by final producers from East and West,focusing on two key variables directly related to the issue of Chinese industrial fragmentation:the service provider location and final producer search function.We then draw implications related to China’s future outsourcing efforts and policy changes that address the issue of industrial fragmentation.

  18. Supplier-initiated outsourcing: A methodology to exploit synergy in transportation

    NARCIS (Netherlands)

    Cruijssen, F.C.A.M.; Borm, P.; Fleuren, H.; Hamers, H.

    2010-01-01

    Over the last decades, transportation has been evolving from a necessary, though low priority function to an important part of business that can enable companies to attain a competitive edge over their competitors. To cut down transportation costs, shippers often outsource their transportation activ

  19. Business value of IT: the strategic planning process.

    Science.gov (United States)

    Gunasekaran, Suresh; Garets, David E

    2003-01-01

    Too often, the vocabulary of IT justification is disconnected from the dominant business issues of the enterprise. The described framework for IT strategic planning can be used not only to align IT investments with business objectives, but also to provide clarity to enterprise business IT strategy.

  20. STRATEGIC BUSINESS UNIT – THE CENTRAL ELEMENT OF THE BUSINESS PORTFOLIO STRATEGIC PLANNING PROCESS

    OpenAIRE

    FLORIN TUDOR IONESCU

    2011-01-01

    Over time, due to changes in the marketing environment, generated by the tightening competition, technological, social and political pressures the companies have adopted a new approach, by which the potential businesses began to be treated as strategic business units. A strategic business unit can be considered a part of a company, a product line within a division, and sometimes a single product or brand. From a strategic perspective, the diversified companies represent a collection of busine...

  1. Strategy evaluation of industrial enterprises in business process reengineering in manufacturing

    Directory of Open Access Journals (Sweden)

    L.M. Taraniuk

    2014-09-01

    Full Text Available The aim of the article. The article discusses the issues of strategic evaluation of the industrial enterprises in reengineering business processes in production at the project level. The aim of the article is to improve methods of strategic assessment of an industrial enterprise, which aims to study the positive and negative aspects of the business process reengineering of industrial enterprise in the future. The results of the analysis. Author improved SWOT-analysis of business process reengineering, which is the clustering of business processes in the spheres of management of industrial enterprise and the development of appropriate indicators of economic data clusters. It is calculated the resulting weighted evaluation during SWOT-analysis of business process reengineering of industrial engineering industry. It was conducted the rank estimation of SWOT-analysis components of business process reengineering industry. The coefficients of concordance of Kendel defect components SWOT-analysis of business process reengineering. It is formed matrix interactions strengths, weaknesses, opportunities and threats during reengineering of business processes at industrial plants (project level. Conclusions and directions of further researches. The scientific value of advanced methodological tools is systematizing of business processes for activities of industrial enterprises in conducting SWOT- analysis of business process reengineering. Later these methodological tools can be supplemented by other methods of strategic evaluation of the company, such as 111-555, LOTS, PIMS-analysis.

  2. Peace is better business, and business makes better peace: The role of the private sector in Colombian peace processes

    OpenAIRE

    Rettberg, Angelika

    2013-01-01

    The involvement of business in peace negotiations and peacebuilding has become a standard concern for countries involved in transitions from armed conflict. This article sheds light on the recent history of the private sector's role in peace processes in Colombia – a country that has been engulfed by conflict for almost five decades. The present paper illustrates how business perceptions and behavior have evolved throughout various attempts at negotiating peace, revealing that both the percei...

  3. Immigration and Outsourcing: A General Equilibrium Analysis

    OpenAIRE

    Subhayu Bandoyopadhyay; Wall, Howard J.

    2006-01-01

    This paper analyzes the issues of immigration and outsourcing in a general-equilibrium model of international factor mobility. In our model, legal immigration is controlled through a quota, while outsourcing is determined both by the firms (in response to market conditions) and through policy-imposed barriers. A loosening of the immigration quota reduces outsourcing, enriches capitalists, leads to losses for native workers, and raises national income. If the nation targets an exogenously dete...

  4. Strategies for successful revenue cycle outsourcing.

    Science.gov (United States)

    Lisowski, Duane A; Sanderson, Brian

    2013-09-01

    Revenue cycle outsourcing can offer hospitals and health systems many advantages, including cost savings and revenue gains, but it also carries risks. Some organizations may choose to outsource revenue cycle to third-party service providers; others may opt to develop internal centers of excellence. Hospitals and health systems should consider IT system compatibility, payment arrangements, and incentive and value alignment when selecting an outsourcing partner.

  5. Conference report: a hitchhiker's guide to outsourcing ADME studies: the inside of outsourcing.

    Science.gov (United States)

    Pritchard, J Fred; Anderson, Shelby R; Breuckner, Claudia; Premkumar, Noel D; Polli, Joseph W

    2013-02-01

    This report gives a summary of the key points raised during a roundtable discussion convened at the American Association of Pharmaceutical Scientists 2012 Annual Meeting and Exposition held in Chicago on 17 October 2012. The science of ADME continues to grow, as does the impact of these studies on drug development. Understanding ADME requires efforts from several scientific specialties. With reductions in pharmaceutical company R&D staff there has been a corresponding growth in CROs with the capabilities and expertise to perform ADME work. This roundtable explored the challenges inherent in understanding ADME and the issues that arise when ADME studies shift from in-house study directors to external scientists working within the business model of a CRO. Pharmaceutical industry scientists and procurement specialists can satisfy their expectations by awareness of the growing expertise within CROs and the need for open communication among all partners involved in outsourced work.

  6. SYSTEM OF BUSINESS-PROCESSES MANAGEMENT AT MOTOR-TRANSPORT ENTERPRISE

    OpenAIRE

    2010-01-01

    The place of the system of business-processes management at motor-transport enterprise in the general system of management of the enterprise has been substantiated. The subsystems of strategic management, business-processes management of strategic orientation and current activity, processes of enterprise functioning management have been marked out. The system of motor-transport enterprise business-processes management has been formed, which, unlike the existing ones, is based on the system-cy...

  7. Learning while (re-)configuring: business model innovation processes in established firms

    NARCIS (Netherlands)

    Berends, H.; Smits, A.A.J.; Reymen, I.; Podoynitsyna, K.

    2013-01-01

    Although business model innovation may be a significant source of competitive advantage, the process of business model innovation has received scant attention in research. Therefore, we address the question of how established organizations develop and refine new configurations of business model comp

  8. Defining Business Communication Using the Movie "The Insider" as Mediator of Students' Thought Processes.

    Science.gov (United States)

    Rodriguez-Talavera, Leticia

    Business communication is different from other domains in that its contextual meaning requires previous metacognitive mediation of signs. The communicative process in business is aimed at accomplishing a specific outcome. Various forms of meaning come into play in business communication such as denotative, connotative, stylistic, affective,…

  9. Applying Business Process Oriented Learning in Industry: The PROLIX Solution Approach Based on a Case Study

    Directory of Open Access Journals (Sweden)

    Dimitra Pappa

    2009-01-01

    Full Text Available With human capital being critical to corporate success, aligning individual training with business priorities, emerges as a key challenge. Business process oriented learning unites corporate training and business process management. This entails integrating learning into daily working tasks and putting in place mechanisms for the effective management of business processes, organisational roles, competencies and learning processes, to reduce the time to fill competency gaps and to build proficiency according to evolving business needs. In this paper we outline the main characteristics of the PROLIX approach for business-driven training and provide a practical example of how this concept can help a typical vehicle manufacturer effectively resolve competency related business problems stemming from changes in supply chain management.

  10. Business Process Modelling Languages in Designing Integrated Information System for Supply Chain Management

    Directory of Open Access Journals (Sweden)

    Mohsen Mohammadi

    2012-01-01

    Full Text Available A business process model is very germane to the formation of an appropriate information system. For a marked infusion of business processes in the supply chain, the status quo regarding the processes must be totally understood and well secured. Business activities and sequence have to be well kept and properly coordinated by predicting business procedures process from diverse views. This study examines seven BPMLs Data Flow Diagram (DFD, Unified Modelling Language (UML, Business Process Modelling Notation(BPMN, Event Driven Process Chain (EPC, IDEF, Petri Net, and Role Activity Diagram (RAD. The submissions of this study are the subject of the Business Process Modelling Languages (BPMLs in developing an integrated dissemination mechanism and classification of modelling tools.

  11. Outsourcing software development offshore making IT work

    CERN Document Server

    Gold, Tandy

    2004-01-01

    THE OFFSHORE IMPERATIVECrunching the Offshore Numbers: What the Financials PortendWelcome to the Definitive Guide on Offshore OutsourcingSetting the Stage: The Compelling Offshore StoryOffshore Outsourcing versus Traditional IT OutsourcingChallenges of Offshore OutsourcingChapter SummaryGetting Started in OffshoreExecutive Support and Communications: The Key to SuccessA Look at an Example of Enlightened Leadership: Handling Employee Impact at a Northeast Utilities CompanyWell-Planned and Executed Communications: A Critical Success Factor for Offshore Program InitiationEstablishing the Offshore

  12. Overcoming resistance to change in business innovation processes

    Directory of Open Access Journals (Sweden)

    Jose Vicente Berna-Martinez

    2012-07-01

    Full Text Available This paper summarizes the experience gained in dealing with resistance to change appeared in the companies when they develop innovative processes related to the adoption of new technologies,tools, equipment, infrastructure and methodologies. Technological innovation is rapidly absorbed by society on a personal level. But at the enterprise level, resistance to innovation can occur at anyhierarchical level of the company and may appear with different intensity. Depending on the type of enterprise, the hierarchical level of the employee, the intensity of resistance and other factors, the measures taken are different. In this paper we summarize our experience in the cataloging of the resistance to innovation in terms of impact on workers and showing how technology education andbusiness training can help overcome these resistance forces. This paper describes the experience acquired over 22 projects deployed in the period 2005 to 2011 and that has affected a total of 264 workers of different cultural, technological, business and hierarchical levels.

  13. The Evaluation and Selection of Outsourcing Suppliers in Mass Customization (MC)

    Institute of Scientific and Technical Information of China (English)

    LI Wen-wu; WANG Li-ya

    2005-01-01

    Many MC companies find it necessary to cooperate with a large number of outsourcing suppliers to pro vide MC products according to customers' diversified orders. To this end,how to select competitve suppliers for the outsourcing manufacturing of non-core processes is the key to establish strong supply chain ally of MC company as well as make the company more efficient in its core manufacturing processes. A procedure of selecting outsourcing suppliers was presented to identify and find competitive suppliers. The continuous improvement of this procedure was proposed to ensure the optimal supply chain of MC company in the long run. Besides ,a multi-criteria evaluation model in the procedure was set up according to MC's characteristic with fuzzy multi-criteria methods combined to solve the fuzzy problems of criteria weight and qualitative attribute value. A case study of MC manufacturing company was provided to show that the procedure,model and methods are effective to select outsourcing suppliers.

  14. A Model-driven and Service-oriented framework for the business process improvement

    Directory of Open Access Journals (Sweden)

    Andrea Delgado

    2010-07-01

    Full Text Available Business Process Management (BPM importance and benefits for organizations to focus on their business processes is nowadays broadly recognized, as business and technology areas are embracing and adopting the paradigm. The Service Oriented Computing (SOC paradigm bases software development on services to realize business processes. The implementation of business processes as services helps in reducing the gap between these two areas, easing the communication and understanding of business needs. The Model Driven Development (MDD paradigm bases software development in models, metamodels and languages that allow transformation between them. The automatic generation of service models from business process models is a key issue to support the separation of its definition from its technical implementation. In this article, we present MINERVA framework which applies Model Driven Development (MDD and Service Oriented Computing (SOC paradigms to business processes for the continuous business process improvement in organizations, giving support to the stages defined in the business process lifecycle from modeling to evaluation of its execution.

  15. Enterprise Architecture as a Way of Synchronizing Enterprise Resource Planning Systems and Business Processes

    DEFF Research Database (Denmark)

    Johansson, Björn; Holst, Philip; Henningsson, Stefan

    2009-01-01

    A major question for contemporary organizations is how to support business processes with ICT. One way to do so is by the adoption of a standardized software package such as enterprise resource planning (ERP) systems. However, this demands that either the system is adjusted to existing business...... processes or that the business processes are adjusted to the system’s inherited processes, often described as an alignment problem. This paper suggests that instead of alignment, organization-technology synchronization would be better, since an organization’s business processes as well as the technology...

  16. Outsourcing Operational Logistics: Buyer Beware

    Science.gov (United States)

    2006-05-31

    Privatized Military Logistics 16. SECURITY CLASSIFICATION OF: 17. LIMITATION OF ABSTRACT 18. NUMBER OF PAGES 19a. NAME OF RESPONSIBLE PERSON Chairman, JMO Dept...CONTENTS Abstract i Introduction 1 Historical Examples of Privatized Military Logistics 2 Analysis: Problems of Outsourcing Military Logistics 5...to combat operations contribute to the argument not to privatize military logistics . 2 In the current vocabulary of the American military

  17. Outsourcing as an Airline Strategy

    Science.gov (United States)

    Rutner, Stephen M.; Brown, John H.

    1999-01-01

    Since the deregulation of the airline industry, carriers have searched for any method to improve their competitive position. At the same time, there has been a growth in the use of Third Party Logistics throughout corporate America. This paper presents an overview of the Third Party Logistics system of outsourcing and insourcing within the airline industry. This discussion generated a number of propositions, possible future scenarios and opportunities for empirical testing.

  18. Providing a framework to improve the performance of business process management projects based on BPMN

    Directory of Open Access Journals (Sweden)

    Mojtaba Ahmadi

    2016-01-01

    Full Text Available Modeling of business processes, based on Business Process Modeling Notation (BPMN, helps analysts and managers to understand business processes, and, identify their shortages. These models provide a context to make rational decision of organizing business processes activities in an understandable manner. The purpose of this paper is to provide a framework for better understanding of business processes and their problems by reducing the cognitive load of displayed information for their audience at different managerial levels while keeping the essential information which are needed by them. For this reason, we integrate business process diagrams across the different managerial levels to develop a framework to improve the performance of business process management (BPM projects. This framework, which is referred to as “Business Process Improvement Framework Based on Managerial Levels (BPIML” in this paper, considers three levels of management (Organizational level managers, Process /Departmental level managers and Activity level managers for manager of an organization. Then, defines certain types of models based on BPMN, for each management level, by taking into the account the objectives and tasks of various managerial levels in organizations and their role in Business Process Management (BPM projects. This framework will make us able to provide the necessary support for making decisions about business processes. The framework is evaluated with a case study in a real business process improvement project, to demonstrate its superiority over the conventional method. A questionnaire consisted of 10 questions using Likert scale was designed and given to the participants (three managerial levels. The results of this questionnaire suggested that, managers and senior experts of the organization considered utilization of the proposed framework improving for implementation of BPM projects and provide support for correct and timely decisions by

  19. 对日软件服务外包产业知识外溢模式、过程与影响因素分析%The Analysis of Japanese Software Service Outsourcing Industry Knowledge Spillover Model,Process and Influencing Factors

    Institute of Scientific and Technical Information of China (English)

    林莉; 王瑜杰

    2013-01-01

    随着全球经济一体化以及专业化分工的深入,面对快速多变的市场需求,企业充分利用内外部资源提升竞争能力,外包模式应运而生。针对对日软件服务外包产业发包对象的特殊性,从知识外溢内涵、生产函数分析出发,探讨对日软件服务外包模式,分析外包知识外溢过程,以此为基础探究对日软件服务外包中知识外溢的影响因素。%With the further development of global economic integration and specialized division of labor,confronting the rapidly changing market demand,enterprises make good use of their internal and external resources to promote competition ability,so outsourcing model arises at the historic moment.According to the particularity of contract object of the Japanese software service outsourcing industry,the paper starts from the analysis on knowledge spillover connotation and production function,discusses the Japanese software outsourcing service model and analyzes the process of outsourcing knowledge spill-over.On this basis,the paper explores the influencing factors of the Japanese software outsourcing services knowledge spill-over .

  20. AMFIBIA: A Meta-Model for the Integration of Business Process Modelling Aspects

    DEFF Research Database (Denmark)

    Axenath, Björn; Kindler, Ekkart; Rubin, Vladimir

    2007-01-01

    can be considered and modelled independently of each other. Moreover, AMFIBIA is not restricted to a fixed set of aspects; new aspects of business processes can be easily integrated. Thirdly, AMFIBIA does not only name and relate the concepts of business process modelling, as it is typically done...... in ontologies or architectures for business process modelling. Rather, AMFIBIA also captures the interaction among the different aspects and concepts and therefore fully defines the dynamic behaviour of a business process model, with its different aspects modelled in different notations. To prove this claim, we...

  1. How to Take HRMS Process Management to the Next Level with Workflow Business Event System

    Science.gov (United States)

    Rajeshuni, Sarala; Yagubian, Aram; Kunamaneni, Krishna

    2006-01-01

    Oracle Workflow with the Business Event System offers a complete process management solution for enterprises to manage business processes cost-effectively. Using Workflow event messaging, event subscriptions, AQ Servlet and advanced queuing technologies, this presentation will demonstrate the step-by-step design and implementation of system solutions in order to integrate two dissimilar systems and establish communication remotely. As a case study, the presentation walks you through the process of propagating organization name changes in other applications that originated from the HRMS module without changing applications code. The solution can be applied to your particular business cases for streamlining or modifying business processes across Oracle and non-Oracle applications.

  2. The vital role of business processes for a business model: the case of a startup company

    DEFF Research Database (Denmark)

    Lueg, Rainer; Malinauskaite, L.; Marinova, I.

    2014-01-01

    Challenging times, such as the recent financial crisis, appear to cause organizations to change their business reporting. Yet, there is not much evidence how changes in business reporting were enacted by banks and there is only little discussion about to what extent this can be seen and assessed...... as crisis communication. Using a comparative case study of two U.S. banks, we investigate how their way to report financial performance changed during the ‘troubled times.’ The investigation uses annual reports that cover years before and during the financial crisis. Our findings suggest that the two banks...... have substantially changed their business reporting due to new regulations, the unfavorable economic situation, as well as strategic challenges like a loss in customer satisfaction. We thus conclude that business reporting can be seen—at least temporarily—as a tool for crisis communication. We document...

  3. A survey of formal business process verification : From soundness to variability

    NARCIS (Netherlands)

    Groefsema, Heerko; Bucur, Doina

    2013-01-01

    Formal verification of business process models is of interest to a number of application areas, including checking for basic process correctness, business compliance, and process variability. A large amount of work on these topics exist, while a comprehensive overview of the field and its directions

  4. Examining client perceptions of partnership quality and the relationships between its dimensions in an IT outsourcing relationship

    Directory of Open Access Journals (Sweden)

    Michael Steven Lane

    2011-03-01

    Full Text Available This paper reports on an empirical study of the multidimensionality of partnership quality and the relationships between these dimensions. A two-phase survey was conducted for a range of organisations from different industry sectors to collect empirical data to test the validity and reliability of the measurement model for the multidimensionality of partnership quality. The measurement model for partnership quality was confirmed by the results of the data analyses. This research also aimed to identify the significant relationships between these dimensions using a second generation multivariate analysis technique—partial least squares(PLS. The findings from results of the data analyses show that inter-organisational trust, shared business understanding and to a lesser extent, functional and dysfunctional conflict between the client organisation and the outsourcing vendor in an IT outsourcing relationship are the key determinants of partnership quality. The key outcome of high partnership quality between the client organisation and the outsourcing vendor in an IT outsourcing relationship is mutual beneficial sharing of risks and benefits. Commitment is confirmed as a multidimensional construct of behaviour and temporal/continuance commitment but is not is influenced by the other dimensions of partnership quality. Trust and shared business understanding are the key drivers in the IT outsourcing relationship ensuring that the sharing of risks and benefits are realised and conflict is minimised leading to a high quality and ultimately successful partnership between the client organisation and the outsourcing vendor. Furthermore behavioural commitment to the contractual obligations of an IT outsourcing relationship sustains an ongoing temporal commitment to the partnership between the client organisation and the outsourcing vendor.

  5. Evolution of Secondary Software Businesses: Understanding Industry Dynamics

    Science.gov (United States)

    Tyrväinen, Pasi; Warsta, Juhani; Seppänen, Veikko

    Primary software industry originates from IBM's decision to unbundle software-related computer system development activities to external partners. This kind of outsourcing from an enterprise internal software development activity is a common means to start a new software business serving a vertical software market. It combines knowledge of the vertical market process with competence in software development. In this research, we present and analyze the key figures of the Finnish secondary software industry, in order to quantify its interaction with the primary software industry during the period of 2000-2003. On the basis of the empirical data, we present a model for evolution of a secondary software business, which makes explicit the industry dynamics. It represents the shift from internal software developed for competitive advantage to development of products supporting standard business processes on top of standardized technologies. We also discuss the implications for software business strategies in each phase.

  6. FROM OUTSOURCING TO THE FORMATION OF A NETWORK CORPORATIONS OF THE KNOWLEDGE ECONOMY

    Directory of Open Access Journals (Sweden)

    Yermolenko V. V.

    2015-05-01

    Full Text Available This article deals with the analyze of outsourcing and its multi-dimensional transformation into network conglomerate, where their capitals "adapt" to each other to form a harmonious configuration of physical and intangible capital (kapitalograms.The development of modern business and appearance of new economic relations change fundamentally the form and content of outsourcing. This type of integration of economic relations resets the old form and gets new content, which is more consistent with the network form a corporation. The network form of association of the most valuable human, intangible and financial capital is a logical completion of development of outsourcing and supports the highest form of integration of economic entities. Network approach to fully implements the co-operative approach to corporate activities of the knowledge economy and provides concentration of physical and intangible capitals in a single network as kapitalograms adequate to network development strategy

  7. Applicability of the Maturity Model for IT Service Outsourcing in Higher Education Institutions

    Directory of Open Access Journals (Sweden)

    Victoriano Valencia García

    2014-08-01

    Full Text Available Outsourcing is a strategic option which complements IT services provided internally in organizations. This study proposes the applicability of a new holistic maturity model based on standards ISO/IEC 20000 and ISO/IEC 38500, and the frameworks and best practices of ITIL and COBIT, with a specific focus on IT outsourcing. This model allows independent validation and practical application in the field of higher education. In addition, this study allows to achieve an effective transition to a model of good governance and management of outsourced IT services which, aligned with the core business of universities, affect the effectiveness and efficiency of its management, optimizes its value and minimizes risks.

  8. Action Learning as a Core Process for SME Business Support

    Science.gov (United States)

    Powell, James A.; Houghton, Jane

    2008-01-01

    This is an account the work of NetworkNorthWest, a [pound]1m project at the University of Salford that ran between 2004 and 2007 and was developed to address the issues relating to poor take up of traditional business support by small to medium-sized enterprises (SMEs) and low levels of engagement of the business community with Institutes of…

  9. [Outsourcing: theory and practice at a clinical hospital in Szczecin exemplified by medical waste transport and treatment service].

    Science.gov (United States)

    Kotlega, Dariusz; Nowacki, Przemysław; Lewiński, Dariusz; Chmurowicz, Ryszard; Ciećwiez, Sylwester

    2011-01-01

    Outsourcing proves to be a useful tool in the difficult process of improving the financial result of hospitals. Outsourcing means separation of some functions and services in one entity and their transfer to another. The aim of this study was to analyze the use of outsourcing at the Second Independent Public University Hospital of the Pomeranian Medical University (SPSK 2 PUM) in Szczecin. We studied the transport and treatment of medical waste. Outsourcing of waste treatment services led to financial savings. The cost of treatment of one kilogram of waste by an external company was PLN 2.53. The same service provided by the hospital would cost approximately PLN 7 per kilogram. Appropriate attention should be paid to the quality of services. It seems useful to have appropriate tools for quality control and monitoring. SPSK 2 PUM can serve as a good example of effective use of outsourcing.

  10. Data Processing Languages for Business Intelligence. SQL vs. R

    Directory of Open Access Journals (Sweden)

    Marin FOTACHE

    2016-01-01

    Full Text Available As data centric approach, Business Intelligence (BI deals with the storage, integration, processing, exploration and analysis of information gathered from multiple sources in various formats and volumes. BI systems are generally synonymous to costly, complex platforms that require vast organizational resources. But there is also an-other face of BI, that of a pool of data sources, applications, services developed at different times using different technologies. This is “democratic” BI or, in some cases, “fragmented”, “patched” (or “chaotic” BI. Fragmentation creates not only integration problems, but also supports BI agility as new modules can be quickly developed. Among various languages and tools that cover large extents of BI activities, SQL and R are instrumental for both BI platform developers and BI users. SQL and R address both monolithic and democratic BI. This paper compares essential data processing features of two languages, identifying similarities and differences among them and also their strengths and limits.

  11. 基于SOA架构的BPO业务流研究%BPO Business Flow Study Based on SOA Architecture

    Institute of Scientific and Technical Information of China (English)

    杨倩; 秦凤梅

    2013-01-01

    低成本不再是中国软件外包产业中的优势,在人力成本方面会失去优势.在这种情况下,BPO(业务流程外包)将成为更加主流的外包形式,BPO带来的不只是技术上的先进,更多的是服务和管理上的进步.该文从介绍SOA体系架构的思想和分析BPO业务流程入手,分析了当前BPO业务的需求,进而提出了一种基于SOA体系架构的BPO业务流的构建方式,并描述了这过程中涉及到几个关键步骤.%Low cost is no longer a Chinese software outsourcing industry 's advantage,It will lose its edge in terms of cost of hu?man. In this case, the BPO ( business process outsourcing ) will become more mainstream form of outsourcing, BPO not only bring advanced technology, more is the service and management of progress. This paper introduces the architecture of SOA thought and analysis of BPO business process proceed with, analysed current BPO business needs, then proposed one kind based on the SOA system architecture of the BPO business flow construction, and describes the process involved in several key steps.

  12. Research on the Impact of Relationship Quality and Manufacturing Team Innovation Performance:Based on the Situation of Business Transformation Outsourcing%关系质量对制造企业团队创新绩效影响研究--业务转型外包情境视角

    Institute of Scientific and Technical Information of China (English)

    徐建中; 吕希琛

    2014-01-01

    In order to enhance manufacturing team competitive advantage by using of external resources(outsour-cing), base on business transformation outsourcing situation, the paper build a model about the effect among rela-tionship quality and innovation performance, focus on the characteristics of modularity of business knowledge as a moderator. Analyzed with the methods of SEM and hierarchical regression analysis, the empirical results indicate that relationship coupling, relationship interaction, relationship persistence have direct positive impact on innovation performance. Modularity of business knowledge moderate the impact of relationship quality and innovation perfor-mance though mediation of knowledge sharing, it's a mediated moderator.%为促使制造企业团队利用外部资源(外包)提升竞争优势,立足转型外包合作情境,构建关系质量对外包创新绩效的作用模型,结合外包知识特性重点关注业务知识模块化对模型的调节效应。应用结构方程模型和层级回归分析实证表明,关系质量的三个维度(耦合、互动、持久)分别正向影响合作创新绩效,业务知识模块化对关系质量与创新绩效关系的调节效应以知识共享为完全中介,是一种被中介的调节作用。

  13. Ontology Mapping of Business Process Modeling Based on Formal Temporal Logic

    Directory of Open Access Journals (Sweden)

    Irfan Chishti

    2014-08-01

    Full Text Available A business process is the combination of a set of activities with logical order and dependence, whose objective is to produce a desired goal. Business process modeling (BPM using knowledge of the available process modeling techniques enables a common understanding and analysis of a business process. Industry and academics use informal and formal techniques respectively to represent business processes (BP, having the main objective to support an organization. Despite both are aiming at BPM, the techniques used are quite different in their semantics. While carrying out literature research, it has been found that there is no general representation of business process modeling is available that is expressive than the commercial modeling tools and techniques. Therefore, it is primarily conceived to provide an ontology mapping of modeling terms of Business Process Modeling Notation (BPMN, Unified Modeling Language (UML Activity Diagrams (AD and Event Driven Process Chains (EPC to temporal logic. Being a formal system, first order logic assists in thorough understanding of process modeling and its application. However, our contribution is to devise a versatile conceptual categorization of modeling terms/constructs and also formalizing them, based on well accepted business notions, such as action, event, process, connector and flow. It is demonstrated that the new categorization of modeling terms mapped to formal temporal logic, provides the expressive power to subsume business process modeling techniques i.e. BPMN, UML AD and EPC.

  14. Understanding transition performance during offshore IT outsourcing

    NARCIS (Netherlands)

    E. Beulen (Erik); V. Tiwari (Vinay); H.W.G.M. van Heck (Eric)

    2011-01-01

    textabstractPurpose - Within an IT outsourcing relationship, transition represents a critical and complex phase that starts immediately after contract signing. Transition involves handing over outsourced activities from client firm to service provider firm and accompanies a new way of operating. The

  15. Investigating Outsourcing Implementation in Iranian Organizations

    Directory of Open Access Journals (Sweden)

    Changiz Valmohammadi

    2012-02-01

    Full Text Available The aim of this study is threefold, first to explore the extent of outsourcing implementation in Iranian organizations, second, given contextual factors of the country to identify drivers and barriers of outsourcing implementation among the investigated organizations and thirdly, to survey if there is any relationship between outsourcing functions and organizational performance of Iranian organizations, mainly based on a descriptive analysis. Based on the review of literature 16 main functions and activities which are widely outsourced and drivers and barriers of outsourcing implementation were identified. A questionnaire was designed and distributed among Iranian organizations. Based on 197 returned questionnaires the extent of outsourcing for various functions in the surveyed organizations was determined. Results indicate that most of the sample organizations realize the importance and the role of outsourcing strategy in gaining and increasing competitiveness and competitive advantage over their competition which could hopefully lead to the increase of their profitability. However, the result of the chi-square test cannot confirm that the implementation of outsourcing is significantly related to greater company success in Iranian industries context.

  16. Governance Mechanisms in Information Technology Outsourcing

    Science.gov (United States)

    Ravindran, Kiron

    2010-01-01

    While the dominance of Information Technology Outsourcing (ITO) as a sourcing strategy would seem to indicate successful and well-informed practice, frequent examples of unraveled engagements highlight the associated risks. Successful instances of outsourcing suggest that governance mechanisms effectively manage the related risks. This…

  17. Negotiating and Spanning Boundaries in Offshore Outsourcing

    DEFF Research Database (Denmark)

    Sonne, Tine; Søderberg, Anne-Marie; Tøth, Thomas

    2013-01-01

    intercultural collaboration with managers and staff at the outsourcing client´s site. We also raise the question: Who and what motivates them to stay at work in this Indian IT development context where many Western clients have experienced serious challenges with outsourcing due to high attrition rates...

  18. On the Risk Management and Auditing of SOA Based Business Processes

    Science.gov (United States)

    Orriens, Bart; Heuvel, Willem-Jan V./D.; Papazoglou, Mike

    SOA-enabled business processes stretch across many cooperating and coordinated systems, possibly crossing organizational boundaries, and technologies like XML and Web services are used for making system-to-system interactions commonplace. Business processes form the foundation for all organizations, and as such, are impacted by industry regulations. This requires organizations to review their business processes and ensure that they meet the compliance standards set forth in legislation. In this paper we sketch a SOA-based service risk management and auditing methodology including a compliance enforcement and verification system that assures verifiable business process compliance. This is done on the basis of a knowledge-based system that allows integration of internal control systems into business processes conform pre-defined compliance rules, monitor both the normal process behavior and those of the control systems during process execution, and log these behaviors to facilitate retrospective auditing.

  19. MEASUREMENT PROCESS OF SOFTWARE DEVELOPMENT PROJECTS FOR SUPPORTING STRATEGIC BUSINESS OBJECTIVES IN SOFTWARE DEVELOPING COMPANIES

    Directory of Open Access Journals (Sweden)

    Sandra Lais Pedroso

    2013-08-01

    Full Text Available Software developing companies work in a competitive market and are often challenged to make business decisions with impact on competitiveness. Models accessing maturity for software development processes quality, such as CMMI and MPS-BR, comprise process measurements systems (PMS. However, these models are not necessarily suitable to support business decisions, neither to achieve strategic goals. The objective of this work is to analyze how the PMS of software development projects could support business strategies for software developing companies. Results taken from this work show that PMS results from maturity models for software processes can be suited to help evaluating operating capabilities and supporting strategic business decisions.

  20. Accounting Information in a Business Decision-Making Process – Evidence from Croatia

    Directory of Open Access Journals (Sweden)

    Ježovita Ana

    2015-05-01

    Full Text Available The objective of the conducted research includes examining importance of financial statements and financial statements analysis in business decision-making process. Conducted empirical research is focused on analysis of determining and evaluating the frequency of using accounting data and annual financial statements within the business decision-making process. According to obtained results, it can be concluded that more than 60% of examines frequently use accounting information and information available from annual financial statements within business decision-making process, and that they are familiar with methods of using technics of financial statements analysis for purposes of evaluating financial position and business efficiency.

  1. RANCANG BANGUN OPERASIONAL TEKNOLOGI INFORMASI BANK SENTRAL MELALUI SISTEM SDM OUTSOURCING

    Directory of Open Access Journals (Sweden)

    Tjiptogoro Dinarjo

    2011-09-01

    Full Text Available Normal 0 false false false MicrosoftInternetExplorer4 The key factors of successful information technology outsourcing are the procurement process of the professional and trusted provider, the contract that guarantees a committed implementation of outsourcing as agreed priorly, the implementation of outsourcing that fulfils the approved grade of quality as service level agreement, the provider’s capabilities as listed in the requirement of the procurement process, and the implementation itself. Those key factors are the subjects of study, which results are applicable as the basic policy in developing a premium IT services through the outsourcing system. The case study was conducted in the Bank Indonesia, whether research approach is the combination of explorative, descriptive and explanator. Analysis endogenous and exogenous variables’ll be using Structural Equation Modeling (SEM. The recommendation is formulated according to the result of SEM analysis. Result of the study stated that Structural Model 3 is the perfect fit model. The dominant factor is the capability, procurement, contracts, implementation and outsourcing of IT operations significantly on the structure of 3.   Keywords: Outsourcing, Information Technology, Structural Model, Manajemen Sumber Daya Manusia

  2. Using soft constraints to guide users in flexible business process management systems

    DEFF Research Database (Denmark)

    Stefansen, Christian; Borch, Signe Ellegård

    2008-01-01

    Current Business Process Management Systems (BPMS) allow designers to specify processes in highly expressive languages supporting numerous control flow constructs, exceptions, complex predicates, etc., but process specifications are expressed in terms of hard constraints, and this leads to an unf......Current Business Process Management Systems (BPMS) allow designers to specify processes in highly expressive languages supporting numerous control flow constructs, exceptions, complex predicates, etc., but process specifications are expressed in terms of hard constraints, and this leads...

  3. Assessing uncertainty in outsourcing clinical services at tertiary health centers.

    Science.gov (United States)

    Billi, John E; Pai, Chih-Wen; Spahlinger, David A

    2007-01-01

    When tertiary health centers face capacity constraint, one feasible strategy to meet service demand is outsourcing clinical services to qualified community providers. Clinical outsourcing enables tertiary health centers to meet the expectations of service timeliness and provides good opportunities to collaborate with other health care providers. However, outsourcing may result in dependence and loss of control for the tertiary health centers. Other parties involved in clinical outsourcing such as local partners, patients, and payers may also encounter potential risks as well as enjoy benefits in an outsourcing arrangement. Recommendations on selecting potential outsourcing partners are given to minimize the risks associated with an outsourcing contract.

  4. A process-based view of business model dynamics

    DEFF Research Database (Denmark)

    Cavalcante, Sergio Andre

    This thesis is an exploratory study on business model dynamics, i.e. how a firm’s business model changes over time, at both the abstract and performative levels. A central idea of the study is that it is important to abstract the effect of change initiatives on a company in order to better...... understand how these changes might affect the company’s business model in practice. The thesis consists of a collection of five papers written during the period 2008-2011, and represents the conjoint result of both theoretical and empirical research (case studies). The thesis is organized in three parts...

  5. Integrating complex business processes for knowledge-driven clinical decision support systems.

    Science.gov (United States)

    Kamaleswaran, Rishikesan; McGregor, Carolyn

    2012-01-01

    This paper presents in detail the component of the Complex Business Process for Stream Processing framework that is responsible for integrating complex business processes to enable knowledge-driven Clinical Decision Support System (CDSS) recommendations. CDSSs aid the clinician in supporting the care of patients by providing accurate data analysis and evidence-based recommendations. However, the incorporation of a dynamic knowledge-management system that supports the definition and enactment of complex business processes and real-time data streams has not been researched. In this paper we discuss the process web service as an innovative method of providing contextual information to a real-time data stream processing CDSS.

  6. Kidney transplantation process in Brazil represented in business process modeling notation.

    Science.gov (United States)

    Peres Penteado, A; Molina Cohrs, F; Diniz Hummel, A; Erbs, J; Maciel, R F; Feijó Ortolani, C L; de Aguiar Roza, B; Torres Pisa, I

    2015-05-01

    Kidney transplantation is considered to be the best treatment for people with chronic kidney failure, because it improves the patients' quality of life and increases their length of survival compared with patients undergoing dialysis. The kidney transplantation process in Brazil is defined through laws, decrees, ordinances, and resolutions, but there is no visual representation of this process. The aim of this study was to analyze official documents to construct a representation of the kidney transplantation process in Brazil with the use of business process modeling notation (BPMN). The methodology for this study was based on an exploratory observational study, document analysis, and construction of process diagrams with the use of BPMN. Two rounds of validations by specialists were conducted. The result includes the kidney transplantation process in Brazil representation with the use of BPMN. We analyzed 2 digital documents that resulted in 2 processes with 45 total of activities and events, 6 organizations involved, and 6 different stages of the process. The constructed representation makes it easier to understand the rules for the business of kidney transplantation and can be used by the health care professionals involved in the various activities within this process. Construction of a representation with language appropriate for the Brazilian lay public is underway.

  7. A transformation-based approach to business process management in the cloud

    NARCIS (Netherlands)

    Duipmans, Evert Ferdinand; Ferreira Pires, Luis; Bonino da Silva Santos, Luiz Olavo

    2014-01-01

    Business Process Management (BPM) has gained a lot of popularity in the last two decades, since it allows organizations to manage and optimize their business processes. However, purchasing a BPM system can be an expensive investment for a company, since not only the software itself needs to be purch

  8. Not Missing the Future: The Case for Technology and Business Process Change

    Science.gov (United States)

    VanDenBerg, Doug

    2010-01-01

    As technology has evolved, the opportunity to transform and enhance the business processes of academic records managers has become more attractive. Many institutions embrace business-process change as a part of their ongoing strategy, but others defer--or simply avoid--any such change. But now more than ever, according to this author, it is…

  9. Collaboration versus outsourcing: the need to think outside the box.

    Science.gov (United States)

    Robertson, Graeme M; Mayr, Lorenz M

    2011-12-01

    As has been widely reviewed elsewhere, the pharmaceutical industry is experiencing an 'innovation deficit' as evidenced by the decline in new chemical entity output. This decline, compounded by increased costs and regulatory requirements highlights the need to significantly revise strategic options across the drug-discovery spectrum. Within such revision(s), much of the focus has been on outsourcing to reduce, or at least contain, costs, but if the underlying predominance of 'closed collaborations' is not challenged to allow better use of combined knowledge and, thus, move towards a more genuine collaborative process then a 'numbers only' approach will not bring medium-to-long-term survival. There are many problems to confront in evolving new sustainable strategies, a real need to think differently exists and should to be cultivated. This article reviews current outsourcing and collaboration strategies to provide a perspective on how great knowledge sharing could help revise the drug-discovery process.

  10. Outsourcing from the perspectives of TCE and RBV: a multiple case study

    Directory of Open Access Journals (Sweden)

    Lincoln Wolf de Almeida Neves

    2014-09-01

    Full Text Available The theories of transaction cost economics (TCE and the resource-based view (RBV have been applied in studies of outsourcing. The research presented in this study was conducted to gain an understanding of why firms outsource their value chain activities, using a combined TCE and RBV perspective. The research assesses how six instant coffee firms in Brazil perceive the rationale for their outsourcing processes. The authors conclude that the two theories should be used together to determine a firm's frontiers, and they offer a mechanism for combining them. The results, relevant to both academics and practitioners, reveal that outsourcing should be defined at two stages: an initial strategic stage in which the activities that should be performed internally are identified, based on RBV, and a second stage in which the activities that can be performed externally are examined and those that should be outsourced are identified on the basis of both TCE and RBV. Insights relevant to practitioners include the importance of the executive leadership role in defining a firm's outsourcing strategy and the need for constant vigilance to prevent opportunism in relationships with trading partners.

  11. THE ROLE OF RELATIONSHIP MANAGEMENT IN THE SUCCESSFUL OUTSOURCING OF MAINTENANCE

    Directory of Open Access Journals (Sweden)

    A. J. van Niekerk

    2012-01-01

    Full Text Available

    ENGLISH ABSTRACT: Outsourcing some maintenance functions (or the entire maintenance of specific equipment is one of the options available to maintenance managers in managing their department more effectively. Several factors should be considered in establishing an outsourced maintenance relationship with the potential for long-term success. This paper discusses the results of an investigation into the role of relationship management in the success of maintenance outsourcing by users of production facilities. The results of a survey in the process industry reveal a strong correlation between successful outsourced maintenance and proper on-going management of the outsourcing relationship, and indicate that shortcomings in the management of the relationship are a prime driver of failed maintenance outsourcing.

    AFRIKAANSE OPSOMMING: Die uitkontraktering van sommige instandhoudingstake (of die totale instandhouding van spesifieke toerusting is een van die opsies wat die instandhoudingsbestuurder kan oorweeg om ’n afdeling meer effektief te bestuur. Verskeie faktore moet in ag geneem word in die vasstelling van ’n uitkontrakteringsverhouding met die potensiaal vir langtermyn sukses. Hierdie artikel bespreek die resultate van ’n ondersoek na die rol van verhoudingsbestuur in die sukses van uitkontraktering van instandhouding deur gebruikers van produksiefasiliteite. Resultate van ’n steekproef in die prosesnywerheid toon ’n sterk korrelasie tussen suksesvolle uitkontraktering en kontinue bestuur van die uitkontrakteringsverhouding. Tekortkominge in die bestuur van die verhouding is dikwels die primêre oorsaak van mislukte uitkontraktering in instandhouding.

  12. An analysis of business process re-engineering for government micro-purchasing

    OpenAIRE

    Runde, Sharon M.

    2014-01-01

    Approved for public release; distribution is unlimited This project examines the current business processes for micro-purchases within the government and analyzes the current processes with a potential to be system by utilizing business process re-engineering (BPR). The methodology includes a comparative analysis of BPR methodologies and tools, analysis of the current as is processes for the Naval Postgraduate School (NPS) micro-purchases, and the development of an improved to be processes...

  13. Pragmatic guidelines and quality metrics in business process modeling: a case study

    Directory of Open Access Journals (Sweden)

    Isel Moreno-Montes-de-Oca

    2014-04-01

    Full Text Available Business process modeling is one of the first steps towards achieving organizational goals. This is why business process modeling quality is an essential aspect for the development and technical support of any company. This work focuses on the quality of business process models at a conceptual l evel (design and evaluation. In the literature there are works that propose practical guidelines for modeling, while others focus on quality metrics that allow the evaluation of the models. In this paper we use practical guidelines during the modeling phase of a business process for postgraduate studies. We applied a set of quality metrics and compare the results with those obtained from a similar model that did not use guidelines. The results provide support for the use of guidelines as a way for business process modeling quality improvement, and the practical utility of quality metrics in their evaluation.

  14. Design thinking to enhance the sustainable business modelling process - A workshop based on a value mapping process

    OpenAIRE

    Geissdoerfer, Martin; Bocken, Nancy M. P.; Hultink, Erik Jan

    2016-01-01

    This is the author accepted manuscript. The final version is available from Elsevier via http://dx.doi.org/10.1016/j.jclepro.2016.07.020 Sustainable business model innovation is an emerging topic, but only few tools are currently available to assist companies in sustainable business modelling. This paper works towards closing this gap by bringing together ‘design thinking’ and ‘sustainable business model innovation’ to refine the creative process of developing sustainable value proposition...

  15. Business Ecosystem Definition in Built Environment Using a Stakeholder Assessment Process

    Directory of Open Access Journals (Sweden)

    Tuomas Lappi

    2015-06-01

    Full Text Available Actors and their relationships are core elements of the business ecosystem concept, a trending model of business collaboration emphasizing organizational diversity, relationship dependency and joint evolution. This study approaches a built environment business ecosystem to structure the acknowledged complexity of ecosystem definition by applying a three-step stakeholder assessment process. The process is based on a stakeholder network diagram, Mitchell, Agle, and Wood’s (1997 well-recognized stakeholder salience model and a two-dimensional stakeholder matrix. The assessment process is applied to a school campus case study to define a built environment business ecosystem and the salience of the ecosystem actors. Results, including salience score calculation, validate the applicability of the proposed process. The findings provide novel insights for ecosystem researchers into how stakeholder theory concepts can be applied to broaden the understanding of business ecosystem dynamics.

  16. Modeling Business Processes of the Social Insurance Fund in Information System Runa WFE

    Science.gov (United States)

    Kataev, M. Yu; Bulysheva, L. A.; Xu, Li D.; Loseva, N. V.

    2016-08-01

    Introduction - Business processes are gradually becoming a tool that allows you at a new level to put employees or to make more efficient document management system. In these directions the main work, and presents the largest possible number of publications. However, business processes are still poorly implemented in public institutions, where it is very difficult to formalize the main existing processes. Us attempts to build a system of business processes for such state agencies as the Russian social insurance Fund (SIF), where virtually all of the processes, when different inputs have the same output: public service. The parameters of the state services (as a rule, time limits) are set by state laws and regulations. The article provides a brief overview of the FSS, the formulation of requirements to business processes, the justification of the choice of software for modeling business processes and create models of work in the system Runa WFE and optimization models one of the main business processes of the FSS. The result of the work of Runa WFE is an optimized model of the business process of FSS.

  17. Managing performance through business processes from BPM to the practice of process management

    CERN Document Server

    Thiault, Dominique

    2012-01-01

    Centred on the performance of the company, this book is a practical guide that organises Business Process Management (BPM) around these major subjects, such as process management, process governance, or the setting up a successful process approach in the company. Each of these subjects is introduced didactically, alternating examples and in-depth information. Relying on implementation recommendations, practical sheets, and illustrations, managing performance through processes can be used, first, to increase the chances that the objectives will be reached and to improve company performance (industrial organisation, service organisation, private or public sector) and to offer methods, rules, models, and practical supports that can easily be reused. The result of a combination of several experiences in the field and of rewarding encounters with managers, experts, and high-level executives, this book durably places the processes in their managerial dimension. It also presents an opening to a systematic approach t...

  18. Outsourcing of Transport and Logistics Services

    Directory of Open Access Journals (Sweden)

    Anton Ogorelc

    2007-11-01

    Full Text Available The author presents the results of the research in five parts,which are interconnected. After the introduction, in part two,entitled A Framework for Logistics Outsourcing Decisions,theoretical characteristics of outsourcing are presented. Partthree, Core Competences and Outsourcing, describes the logisticscompetences. Part 4, Transp011 and Logistics Outsourcingin Europe, discusses the trends in logistics development andoutsourcing. The paper will assist managers responsible for thedevelopment of logistics strategies. The paper offers a uniquebuyer-supplier pwtnership framework by proposing that the logisticsoutsourcing will increase the competitive advantage ofmanufacturing firms.

  19. Collaborative Engineering of Inter-Enterprise Business Processes

    Directory of Open Access Journals (Sweden)

    Gunter Teichmann

    2011-10-01

    Full Text Available Enterprise 2.0 and cloud computing are two of the last years most popular topics. Researchers and Business Analysts see great opportunities and potential for a kind of business application revolution. Unfortunately the revolution has not started yet due to different reasons – for example the lack of concepts for integrating new ideas into the already known principles. We are convinced that combining the power of cloud computing with principles of social networking and methodology of business engineering will open new horizons for the global value creation. This paper describes a concept how cloud computing technology can be used to support new ways of inter-enterprise collaboration using the example of logistics.

  20. Using ERP and WfM Systems for Implementing Business Processes: An Empirical Study

    Science.gov (United States)

    Aversano, Lerina; Tortorella, Maria

    Software systems mainly considered from enterprises for dealing with a business process automation belong to the following two categories: Workflow Management Systems (WfMS) and Enterprise Resource Planning (ERP) systems. The wider diffusion of ERP systems tends to favourite this solution, but there are several limitations of most ERP systems for automating business processes. This paper reports an empirical study aiming at comparing the ability of implementing business processes of ERP systems and WfMSs. Two different case studies have been considered in the empirical study. It evaluates and analyses the correctness and completeness of the process models implemented by using ERP and WfM systems.

  1. Exploring the Nature and Implementation Process of User-Centric Business Models

    DEFF Research Database (Denmark)

    Hienerth, Christoph; Keinz, Peter; Lettl, Christopher

    2011-01-01

    by integrating them into core business processes. Successful companies like Threadless or Dell - which were designed to allow user innovation and co-creation from the outset - have clearly demonstrated the potential value of such approaches. However, introducing user-centric value creation processes...... at established companies is a complex task, requiring major adaptations to traditional manufacturer-centered business models. At present, little is known about how such companies can successfully implement user-centric business models: this article explores (1) the success factors for attracting and engaging...... users in core business processes, and (2) effective strategies to overcome internal resistance at established companies wishing to introduce user-centric business models. We apply a multi-case comparison methodology between three well-known companies (LEGO, IBM and Coloplast) which have successfully...

  2. Measuring Business Process Learning with Enterprise Resource Planning Systems to Improve the Value of Education

    Science.gov (United States)

    Monk, Ellen F.; Lycett, Mark

    2016-01-01

    Enterprise Resource Planning Systems (ERP) are very large and complex software packages that run every aspect of an organization. Increasingly, ERP systems are being used in higher education as one way to teach business processes, essential knowledge for students competing in today's business environment. Past research attempting to measure…

  3. Does ERP Hands-On Experience Help Students Learning Business Process Concepts?

    Science.gov (United States)

    Rienzo, Thomas; Han, Bernard

    2011-01-01

    Over the past decade, more and more business schools are attempting to teach business processes (BPs) by using enterprise resource planning (ERP) software in their curricula. Currently, most studies involving ERP software in the academy have concentrated on learning and teaching via self-assessment surveys or curriculum integration. This research…

  4. Technologies for Collaborative Business Process Management : proceedings of the 1st International Workshop on technologies for Collaborative Business Process Management - TCoB 2006

    NARCIS (Netherlands)

    Sadiq, Shazia; Reichert, Manfred; Schulz, Karsten

    2006-01-01

    Business process management (BPM) has become an extensive area of research with several specialized aspects. BPM is viewed from highly diverse angles ranging from a management strategy to a software system. It is widely acknowledged that process enforcement technologies hold the potential to provide

  5. Towards a comprehensive framework for business process compliance

    NARCIS (Netherlands)

    El Gammal, A.F.S.A.

    2012-01-01

    Everything in our lives is governed by a set of laws. Law is a system of rules and guidelines which are enforced through social institutions to govern behavior, wherever possible. Law shapes business, economics, politics and society in every aspect. It plays the role of the arbitrator between people

  6. Business Process Reengineering of Funding on Indonesia’s Islamic Banks

    Directory of Open Access Journals (Sweden)

    Aslam Mei nur Widigdo

    2016-02-01

    Full Text Available This research attempts to analyze the value chain of Islamic banking business processes and to develop a business processes model on depositors’ funds in order to improve the performance of Islamic banks. Four models of Islamic banking operating in Indonesia are used as the objects of the study. This research applies qualitative study (exploratory approach and utilizes primary data obtained from questionnaire and interviews. This data are then processed by value stream mapping and process activity mapping. This study shows that the waiting time for services is the sub-stage of business process that does not have value added and categorized as pure waste based on VSM criteria. The reengineering of business process of the third party fundraising may reduce collection time up to 1490 minutes for corporate customer and 22 minutes for individual customerDO: 10.15408/aiq.v8i1.1988

  7. A Rule-Based Modeling for the Description of Flexible and Self-healing Business Processes

    Science.gov (United States)

    Boukhebouze, Mohamed; Amghar, Youssef; Benharkat, Aïcha-Nabila; Maamar, Zakaria

    In this paper we discuss the importance of ensuring that business processes are label robust and agile at the same time robust and agile. To this end, we consider reviewing the way business processes are managed. For instance we consider offering a flexible way to model processes so that changes in regulations are handled through some self-healing mechanisms. These changes may raise exceptions at run-time if not properly reflected on these processes. To this end we propose a new rule based model that adopts the ECA rules and is built upon formal tools. The business logic of a process can be summarized with a set of rules that implement an organization’s policies. Each business rule is formalized using our ECAPE formalism (Event-Condition-Action-Post condition- post Event). This formalism allows translating a process into a graph of rules that is analyzed in terms of reliably and flexibility.

  8. Examining the Possibilities of Identifying and Modeling Correlations between Product Families and Business Processes

    OpenAIRE

    Jepsen, Allan Dam; Hvam, Lars

    2010-01-01

    In order for companies to make well founded decisions on the product family makeup, an understanding of the correlation between the complexity of the product family and business processes is required, though it is often not available. This paper investigates the potential of using the Product Variant Master (PVM) modeling technique and Process Flow Charts in combination, to analyze the correlation between complexity in product families and business processes. The approach is based on a visual...

  9. Generation and evaluation of business continuity processes using algebraic graph transformation and the mCRL2 process algebra

    OpenAIRE

    Brandt, C.; Hermann, F; Groote, JF Jan Friso

    2011-01-01

    Critical business processes can fail. Therefore, continuity processes are needed as back-up solutions. Today, those continuity processes are set up and maintained manually. They are mostly based on best practices that focus on specific continuity scenarios, Nevertheless, failures can occur in new and unforeseen combinations. As a consequence, a given business continuity plan needs to handle such situations as well. For this purpose, we present a technique for the generation and validation of ...

  10. The Change Path of Agricultural Production Outsourcing

    Directory of Open Access Journals (Sweden)

    Juan Zhang

    2014-04-01

    Full Text Available The system of agricultural production outsourcing is a breakpoint for the development of agriculture and immigration worker’s urbanization. The analysis based on framework of the Institutional Change reveals that as a whole,the outsourcing system of agricultural production improves the welfare of society effectively. To some extents,it also can solve the problem of food security. The rural transferring labor-forces who realize the institutional change in the initial stage are is the first Action Group to gain the potential benefits. Local governments are a breakpoint of induced institutional change, which find potential benefits and then change the role of system changes. The central government is in dominant statue during the whole change. The outsourcing is a kind of improvement to the Family Contracted System, also an adaption to an imperfect Chinese rural social security. So the outsourcing has a positive meaning in the rural area.

  11. International Outsourcing and Individual Job Separations

    DEFF Research Database (Denmark)

    Munch, Jakob Roland

    This paper studies the effects of international outsourcing on individual transitions out of jobs in the Danish manufacturing sector for the period 1992-2001. Estimation of a single risk duration model, where no distinction is made between different types of transitions out of the job, shows...... that outsourcing has a clear significant positive effect on the job separation rate, but the effect corresponds to a limited number of lost jobs. A competing risks duration model that distinguishes between job-to-job and job-to-unemployment transitions is also estimated. Outsourcing is found to increase...... the unemployment risk of workers and in particular low-skilled workers, but again the quantitative impact is not dramatic. Outsourcing also increases the job change hazard rate and mostly so for high-skilled workers...

  12. METHOD OF DISPLAYING AN EXECUTABLE BUSINESS PROCESS MODELS INTO PETRI NETS

    Directory of Open Access Journals (Sweden)

    Igor G. Fedorov

    2013-01-01

    Full Text Available Executable business process models, as well as programs, require evidence of a defect-free finish. The methods based on the formalism of Petri nets are widely used. A business process is a network of dishes, and its properties are set by the analysis of the properties of the network. The aim is to study the methods of displaying an executable business process model in a Petri net. Analysis of the properties of the resulting model allows us to prove a number of important properties: it is a network of free choice and clean without looping.

  13. Methodology for Web Services Adoption Based on Technology Adoption Theory and Business Process Analyses

    Institute of Scientific and Technical Information of China (English)

    AN Liping; YAN Jianyuan; TONG Lingyun

    2008-01-01

    Web services use an emerging service-oriented architecture for distributed computing. Many organizations are either in the process of adopting web services technology or evaluating this option for incorporation into their enterprise information architectures. Implementation of this new technology requires careful assessment of the needs and capabilities of an organization to formulate adoption strategies. This paper presents a methodology for web services adoption based on technology adoption theory and business process analyses. The methodology suggests that strategies, business areas, and functions within an organization should be considered based on the existing organizational information technology status during the process of adopting web services to support the business needs and requirements.

  14. Parallel Transitions in IT Outsourcing: Making It Happen

    Science.gov (United States)

    Beulen, Erik; Tiwari, Vinay

    Global sourcing of IT services is growing consistently over the last decades. Along with this rapid growth, instances of failures, sore relationships or unsatisfactory performances during IT outsourcing engagements are prevalent and require management attention. Over two-thirds of the problems in these unsuccessful engagements arise due to failed or poor transition. Transition is immediately followed by contract signing and precedes service delivery phase. It sets the tone for the entire relationship and involves handover of outsourced services from either the client's internal IT department or the incumbent service provider. Recently second and third generation outsourcing engagements are coming into existence, with offshoring and multi-sourcing as an integral component of these engagements. Multi-sourcing deals, involving several service providers are emerging and require transition to be implemented in parallel. These developments exacerbate the complexity of transitions due to the presence of multiple service providers and several distributed or offshore locations, thereby further enhancing its bearing on the success of an engagement. What are the Critical Success Factors for parallel transitions? We conducted an initial Delphi study to explore success factors for parallel transitions. The findings highlight the importance of understanding the contractual agreement including transition exit criteria. Also the implementation of a joint steering committee contributes to transition success. All the stakeholders, including representatives of the incumbent service provider(s), should be represented in the steering committee to act responsive. Finally, the findings emphasis the need to manage dependencies between the transitions not limited to time lines and availability of critical resources for knowledge transfer and balancing between business continuity and timely and effective knowledge transfer.

  15. Enhancing Users' Participation in Business Process Modeling through Ontology-Based Training

    Science.gov (United States)

    Macris, A.; Malamateniou, F.; Vassilacopoulos, G.

    Successful business process design requires active participation of users who are familiar with organizational activities and business process modelling concepts. Hence, there is a need to provide users with reusable, flexible, agile and adaptable training material in order to enable them instil their knowledge and expertise in business process design and automation activities. Knowledge reusability is of paramount importance in designing training material on process modelling since it enables users participate actively in process design/redesign activities stimulated by the changing business environment. This paper presents a prototype approach for the design and use of training material that provides significant advantages to both the designer (knowledge - content reusability and semantic web enabling) and the user (semantic search, knowledge navigation and knowledge dissemination). The approach is based on externalizing domain knowledge in the form of ontology-based knowledge networks (i.e. training scenarios serving specific training needs) so that it is made reusable.

  16. Examining the Possibilities of Identifying and Modeling Correlations between Product Families and Business Processes

    DEFF Research Database (Denmark)

    Jepsen, Allan Dam; Hvam, Lars

    2010-01-01

    use of the modeling techniques can allow for analysis and communication of the product family and business processes; as well as the connections between the two, with the potential of creating a single combined model. A case from a Danish industrial company is used for the purpose of the investigation......In order for companies to make well founded decisions on the product family makeup, an understanding of the correlation between the complexity of the product family and business processes is required, though it is often not available. This paper investigates the potential of using the Product...... Variant Master (PVM) modeling technique and Process Flow Charts in combination, to analyze the correlation between complexity in product families and business processes. The approach is based on a visual modeling of the product assortment and the business processes. It is hypothesized that the combined...

  17. BPMN 2.0 introduction to the standard for business process modeling

    CERN Document Server

    Allweyer, Thomas

    2016-01-01

    BPMN (Business Process Model and Notation) is the established standard for business process modeling. Only a few years after its first publication, it has gained widespread adoption in practice. All important modeling tools support BPMN diagramming. It is possible to create business-oriented diagrams, but also technical models for process execution in business process management systems (BPMS). This book provides a stepwise introduction to BPMN, using many examples close to practice. Starting with the basic elements for modeling sequence flow, all BPMN 2.0 diagrams are presented and discussed in detail. You will gain a profound understanding of the complete notation, and you will be able to make correct use of the different language elements. In the second edition, a collection of useful modeling patterns has been added. These patterns provide best-practice solutions for typical problems arising in the practice of process modeling.

  18. The Relationships of Soft Systems Methodology (SSM, Business Process Modeling and e-Government

    Directory of Open Access Journals (Sweden)

    Arief Ramadhan

    2012-01-01

    Full Text Available e-Government have emerged in several countries. Because of many aspects that must be considered, and because of there are exist some soft components in e-Government, then the Soft Systems Methodology (SSM can be considered to use in e-Government systems development process. On the other hand, business process modeling is essential in many fields nowadays, as well as in e-Government. Some researchers have used SSM in e-Government. Several studies that relate the business processes modeling with e-Government have been conducted. This paper tries to reveal the relationship between SSM and business process modeling. Moreover, this paper also tries to explain how business process modeling is integrated within SSM, and further link that integration to the e-Government.

  19. Business Process Reengineering Of Funding On Indonesia’s Islamic Banks

    Directory of Open Access Journals (Sweden)

    Aslam Mei Nur Widigdo

    2016-02-01

    Full Text Available This research attempts to analyze the value chain of Islamicbanking business processes and to develop a business processes model ondepositors’ funds in order to improve the performance of Islamic banks. Fourmodels of Islamic banking operating in Indonesia are used as the objects of thestudy. This research applies qualitative study (exploratory approach and utilizesprimary data obtained from questionnaire and interviews. This data are thenprocessed by value stream mapping and process activity mapping. This studyshows that the waiting timefor services is the sub-stage of business process thatdoes not have value added and categorized as pure waste based on VSM criteria.The reengineering of business process of the third party fundraising may reducecollection time up to 1490 minutes for corporate customer and 22 minutes forindividual customer.DOI: 10.15408/aiq.v8i1.2506

  20. PERFORMANCE EVALUATION METHOD FOR BUSINESS PROCESS OF MACHINERY MANUFACTURER BASED ON DEA/AHP HYBRID MODEL

    Institute of Scientific and Technical Information of China (English)

    WANG Ting; YI Shuping; YANG Yuanzhao

    2007-01-01

    A set of indices for performance evaluation for business processes with multiple inputs and multiple outputs is proposed, which are found in machinery manufacturers. Based on the traditional methods of data envelopment analysis (DEA) and analytical hierarchical process (AHP), a hybrid model called DEA/AHP model is proposed to deal with the evaluation of business process performance. With the proposed method, the DEA is firstly used to develop a pairwise comparison matrix, and then the AHP is applied to evaluate the performance of business process using the pairwise comparison matrix. The significant advantage of this hybrid model is the use of objective data instead of subjective human judgment for performance evaluation. In the case study, a project of business process reengineering (BPR) with a hydraulic machinery manufacturer is used to demonstrate the effectiveness of the DEA/AHP model.

  1. Scientifically-applied aspects of management process-oriented on industrial enterprises during realization of reengineering of business processes

    Directory of Open Access Journals (Sweden)

    L.M. Taranyuk

    2012-03-01

    Full Text Available In this article the questions of theoretical base of process-oriented management is considered, features of functional and process management are investigated, pre-conditions and problem moments of introduction of the process-oriented management are certain, applied aspects of introduction of process management on a production during realization reengineering business process are analyses.

  2. Inter-organizational Workflow for Intelligent Audit of Information Technologies in terms of Entreprise Business Processes

    Directory of Open Access Journals (Sweden)

    Meriyem Chergui

    2014-06-01

    Full Text Available IT governance is critical to the success of Enterprise governance by providing effective, efficient and measurable improvements in business processes by ensuring that information technologies are in line with business objectives. Consequently, this paper provides an intelligent solution to audit Information System Business processes using the IT Governance Framework COBIT. The particularity of this solution is the use of Inter-organization Workflows (IOW, Multi-agent System and semantic web. In fact Inter-Organizational Workflow is used to cooperate autonomous, heterogeneous and distributed organizations processes to reach a common goal. In this paper case the goal is the dynamic alignment of every Business Process with the convenient Information System component and this through a permanent interaction with different stockholders. Multi-agent Systems (MAS are known as the natural solution for IOW modeling since they provide dynamic modification and execution of adaptive processes. In addition, MAS have the ability to describe distribution and coordination of IOW organizations in micro and macro level, with high level communication protocols. As for the semantic web, the proposed IT Governance IOW based on COBIT, has the principal role to match Enterprise real Business Goals with COBIT Business goals , so the use of the semantic web is a way to share business terminology and avoid semantic conflict for a correct and efficient Audit operation.

  3. Logistics Outsourcing: Lessons from Case Studies

    Directory of Open Access Journals (Sweden)

    Aldo Srabotic

    2012-06-01

    Full Text Available This paper investigates key success factors in logistics outsourcing. Amodel is used to illustrate outsourcing relationships and then appliedto three examples from the logistics sector. The model is presented asa tool which can help managers to minimize the chance of failure byexplicitly addressing key issues prior to the implementation of a partnership.In order to fully capture the complexity of the outsourcingprocess, the model is refined by the analysis of implementation of outsourcingmethodology and the analysis of the presence of outsourcingmyths in each case. We find that the implementation of outsourcingmethodology is critical to successful outsourcing. Overall, we find thatthe main common factors leading to logistics outsourcing success, afterthe right third party service provider has been selected, are improvedservice levels and commercial viability for both parties, joint vision andobjectives of the partnership, clear roles, top management commitmentand support, communication and trust. The results of the case analysisshed light on what is the key to a successful outsourcing relationshipand indicate how the architecture of logistics outsourcing can be analyzedand improved.

  4. Teaching Tip: Using a Group Role-Play Exercise to Engage Students in Learning Business Processes and ERP

    Science.gov (United States)

    Shen, Yide; Nicholson, Jennifer; Nicholson, Darren

    2015-01-01

    With the increasing process-centric focus and proliferation of Enterprise Resource Planning (ERP) systems in organizations, it is imperative for business graduates to understand cross-functional business processes and ERP system's role in supporting business processes. However, this topic can be rather abstract and dry to undergraduate students,…

  5. RELATIONSHIP BETWEEN THE EXTENT OF IMPLEMENTATION OF THE PROCESS MANAGEMENT PRINCIPLES AND THE LEGAL FORM OF THE BUSINESS AND BUSINESS ACTIVITY

    Directory of Open Access Journals (Sweden)

    Monika Maříková

    2015-04-01

    Full Text Available Nowadays, enterprises are challenged with continuously changing environment and they have to react quickly to these changes. Process management can be a tool that greatly helps businesses in this difficult time to survive (Hora, 2010. Process Management brings a relatively new perspective on corporate governance. According to McCoy et al. (2007 enterprises which implemented rules of process management have a competitive advantage over others. The paper presents the application of the principles of process management in relation to the legal form of business enterprise and business activity. For determining the level of principles of process management the indicator MPP was used (Rolśnek, 2012; Truneček, 2005. Based on statistical analysis, it can be argued that there is a relationship between the application of the principles of process management, business legal forms and also business activities.

  6. Client’s Readiness Assessment Success Factors for Outsourcing Software Projects

    Directory of Open Access Journals (Sweden)

    Azlina Abd Hamid

    2016-12-01

    Full Text Available IT services such as software development, application maintenance, disaster recovery, help desk, network and operations are critical and highly demanded to better support the operations and management of organizations, especially in the government sector. The government sector faces various problems in providing IT services due to constraints or lack of knowledge, skills and expertise, human resource and technology. Thus, IT services need to be outsourced to overcome these problems. While the need for outsourcing has increased, reported weaknesses of the outsourcing activities are attributed to issues such as project rationale and the unclear role of the project team, lack of involvement of subject matter experts and users in the early stages, lack of control and lack of emphasis on quality. These issues indicate the low readiness level of the client’s organization to take up outsourcing activities. Therefore, this study aims to analyze the contributing readiness factors that clients should comply with in order to ensure the success of outsourcing software projects. Systematic reviews and content analysis were employed in order to propose a conceptual model. There are 27 factors identified and classified into 9 dimensions.  There are six internal dimensions were identified as contributing to the client’s readiness such as strategy, people, organization culture, process, technology and management whilst three other external dimensions include the government, market and people. The outcome of this study is a software outsourcing readiness model that will assist software practitioners in designing effective outsourcing software project strategies. The model is important since the agencies have difficulty in addressing their readiness level as part of the implementation plan and to avoid project failure.

  7. Development of Transformations from Business Process Models to Implementations by Reuse

    NARCIS (Netherlands)

    Dirgahayu, Teduh; Quartel, Dick; Sinderen, van Marten

    2007-01-01

    This paper presents an approach for developing transformations from business process models to implementations that facilitates reuse. A transformation is developed as a composition of three smaller tasks: pattern recognition, pattern realization and activity transformation. The approach allows one

  8. Development of transformations from business process models to implementations by reuse

    NARCIS (Netherlands)

    Dirgahayu, Teduh; Quartel, Dick; Sinderen, van Marten; Ferreira Pires, L.; Hammoudi, S.

    2007-01-01

    This paper presents an approach for developing transformations from business process models to implementations that facilitates reuse. A transformation is developed as a composition of three smaller tasks: pattern recognition, pattern realization and activity transformation. The approach allows one

  9. Business process modelling in demand-driven agri-food supply chains : a reference framework

    NARCIS (Netherlands)

    Verdouw, C.N.

    2010-01-01

    Keywords: Business process models; Supply chain management; Information systems; Reference information models; Market orientation; Mass customisation; Configuration; Coordination; Control; SCOR; Pot plants; Fruit industry Abstract The increasing volatility and diversity of demand urge agri-food

  10. Analysis of Business Process at PT XYZ by Using SCOR Thread Diagram

    Science.gov (United States)

    Sembiring, M. T.; Rambe, H. C.

    2017-03-01

    Supply Chain Operations Reference (SCOR) is a standard supply chain performance evaluation model which is proposed by Supply Chain Council (SCC). SCOR makes companies can analyse and evaluate their supply chain performance. SCOR has Thread Diagram which describes business process simply and systematically to help the analysis of company’s business process. This research takes place in PT XYZ that is involved in Crude Palm Oil (CPO) industry. PT XYZ used to be the market leader of CPO industry but nowadays they have a trouble to compete with new competitors. The purpose of this study is to provide the input for PT XYZ business process improvement to enhance the competitiveness of the company with the others. The result obtained shows that there are two performance metrics that are not reached. The analysis of business process shows the lack of control role of PT XYZ to supplier and customer side which is going to be the suggestion of improvement.

  11. CONSTRUCTION THE ORGANIZATIONAL STRUCTURE OF THE MTE ORIENTED ON THE BUSINESS-PROCESSES MANAGEMENT

    OpenAIRE

    Kohut, Y.

    2011-01-01

    The methodical recommendations for the construction the organizational structure of the MTE oriented on the business-processes management has been developed by substantiating of basic works, maintenance, sequence and orientation, and also methods and receptions of their realization.

  12. ProcessGene-Connect: SOA Integration between Business Process Models and Enactment Transactions of Enterprise Software Systems

    Science.gov (United States)

    Wasser, Avi; Lincoln, Maya

    In recent years, both practitioners and applied researchers have become increasingly interested in methods for integrating business process models and enterprise software systems through the deployment of enabling middleware. Integrative BPM research has been mainly focusing on the conversion of workflow notations into enacted application procedures, and less effort has been invested in enhancing the connectivity between design level, non-workflow business process models and related enactment systems such as: ERP, SCM and CRM. This type of integration is useful at several stages of an IT system lifecycle, from design and implementation through change management, upgrades and rollout. The paper presents an integration method that utilizes SOA for connecting business process models with corresponding enterprise software systems. The method is then demonstrated through an Oracle E-Business Suite procurement process and its ERP transactions.

  13. STRATEGIC PARTNERSHIP FORMATION IN IT OFFSHORE OUTSOURCING: INSTITUTIONAL ELEMENTS FOR A BANKING ERP SYSTEM LICENSING

    OpenAIRE

    Luís Kalb Roses

    2013-01-01

    The purpose of this paper is to design a conceptual model of institutional elements for the formation of a client-supplier strategic partnership in IT outsourcing, involving an ERP system license contract. The model resulted from a longitudinal case study performed in a Brazilian transnational bank with businesses in four continents. This bank is one of the 10 largest American banks in terms of assets volume. Qualitative content analysis technique evaluated data collected from interviews, doc...

  14. Exploring business process modelling paradigms and design-time to run-time transitions

    Science.gov (United States)

    Caron, Filip; Vanthienen, Jan

    2016-09-01

    The business process management literature describes a multitude of approaches (e.g. imperative, declarative or event-driven) that each result in a different mix of process flexibility, compliance, effectiveness and efficiency. Although the use of a single approach over the process lifecycle is often assumed, transitions between approaches at different phases in the process lifecycle may also be considered. This article explores several business process strategies by analysing the approaches at different phases in the process lifecycle as well as the various transitions.

  15. Specifics and Features of Outsourcing Marketing Communications Activity

    Directory of Open Access Journals (Sweden)

    Grzegorz Hajduk

    2016-09-01

    Full Text Available The aim of this paper is to describe the outsourcing of marketing communications as a business trend. The author discusses possible scopes of external entities’ involvement and presents positive and negative aspects of marketing communications outsourcing. Efficient use of modern forms of marketing communication is the domain of a highly specialized group of agencies and other providers of marketing services. The use of their creativity, competence and skills in the field of communication has a significant impact on its effectiveness. For many companies, it is currently more profitable to benefit from external specialists instead of hiring them and improving their competence within the organization. This solution also seems more beneficial with respect to the effectiveness of management and optimization of resources. However, given the importance of the brand as a company's most crucial intangible asset of strategic importance, delegating all decision-making power associated with it beyond the company is irrational. The choice of strategies and determination of key assumptions relating to integrated marketing communication should remain the responsibility of the parent company.

  16. A conceptual framework and classification of capability areas for business process maturity

    Science.gov (United States)

    Van Looy, Amy; De Backer, Manu; Poels, Geert

    2014-03-01

    The article elaborates on business process maturity, which indicates how well an organisation can perform based on its business processes, i.e. on its way of working. This topic is of paramount importance for managers who try to excel in today's competitive world. Hence, business process maturity is an emerging research field. However, no consensus exists on the capability areas (or skills) needed to excel. Moreover, their theoretical foundation and synergies with other fields are frequently neglected. To overcome this gap, our study presents a conceptual framework with six main capability areas and 17 sub areas. It draws on theories regarding the traditional business process lifecycle, which are supplemented by recognised organisation management theories. The comprehensiveness of this framework is validated by mapping 69 business process maturity models (BPMMs) to the identified capability areas, based on content analysis. Nonetheless, as a consensus neither exists among the collected BPMMs, a classification of different maturity types is proposed, based on cluster analysis and discriminant analysis. Consequently, the findings contribute to the grounding of business process literature. Possible future avenues are evaluating existing BPMMs, directing new BPMMs or investigating which combinations of capability areas (i.e. maturity types) contribute more to performance than others.

  17. Rumble over jailhouse healthcare. As states broaden outsourcing to private vendors, critics question quality of care and cost savings.

    Science.gov (United States)

    Kutscher, Beth; Meyer, Harris

    2013-09-02

    The trend for states to outsource prison healthcare has met opposition from inmate advocates and legal aid groups. They fear quality of care will suffer, while others debate whether outsourcing care saves any money. Corizon, the largest U.S. private prison healthcare provider, says it definitely delivers savings. "We are the model because we've been doing capitated rates since we've been in business. Our cost per individual is significantly less than in the 'free world,' "says Corizon CEO Rich Hallworth.

  18. The Operational Auditing Handbook Auditing Business and IT Processes

    CERN Document Server

    Chambers, Andrew

    2011-01-01

    Never out of print since 1997, and substantially updated for this second edition, The Operational Auditing Handbook has earned an international reputation as a hands-on, practical manual for internal auditors and managers to enable them to carry out audits and reviews of a wide range of business activities including: Finance and accountingSarbanes-Oxley compliancePurchasingOperations and productionMarketing and salesDistributionPersonnel and management developmentResearch and developmentInformation technologySecurityEnvironmental responsibilitySubsidiaries and remote operating units The Opera

  19. Decision tree learning for detecting turning points in business process orientation: a case of Croatian companies

    Directory of Open Access Journals (Sweden)

    Ljubica Milanović Glavan

    2015-03-01

    Full Text Available Companies worldwide are embracing Business Process Orientation (BPO in order to improve their overall performance. This paper presents research results on key turning points in BPO maturity implementation efforts. A key turning point is defined as a component of business process maturity that leads to the establishment and expansion of other factors that move the organization to the next maturity level. Over the past few years, different methodologies for analyzing maturity state of BPO have been developed. The purpose of this paper is to investigate the possibility of using data mining methods in detecting key turning points in BPO. Based on survey results obtained in 2013, the selected data mining technique of classification and regression trees (C&RT was used to detect key turning points in Croatian companies. These findings present invaluable guidelines for any business that strives to achieve more efficient business processes.

  20. Are You Ready To Discuss IT Outsourcing on Your Campus?

    Science.gov (United States)

    McCord, Alan

    2002-01-01

    Explores why the idea of outsourcing campus information technology (IT) services rouses opinions and passions best handled by informed dialogue. Discusses how to conduct this dialog, including common myths about outsourcing and useful lessons. (EV)

  1. THE EVALUATION OF OUTSOURCING USE ON UKRAINIAN RAILWAY TRANSPORT

    Directory of Open Access Journals (Sweden)

    O. M. Stasiuk

    2009-04-01

    Full Text Available The estimate of outsourcing possibilities on the railway transport of Ukraine is realized. The kinds of activities, which are promising for transfer through outsourcing to small enterprises, are proposed.

  2. Governance of Offshore IT Outsourcing at Shell Global Functions IT-BAM Development and Application of a Governance Framework to Improve Outsourcing Relationships

    Science.gov (United States)

    de Jong, Floor; van Hillegersberg, Jos; van Eck, Pascal; van der Kolk, Feiko; Jorissen, Rene

    The lack of effective IT governance is widely recognized as a key inhibitor to successful global IT outsourcing relationships. In this study we present the development and application of a governance framework to improve outsourcing relationships. The approach used to developing an IT governance framework includes a meta model and a customization process to fit the framework to the target organization. The IT governance framework consists of four different elements (1) organisational structures, (2) joint processes between in- and outsourcer, (3) responsibilities that link roles to processes and (4) a diverse set of control indicators to measure the success of the relationship. The IT governance framework is put in practice in Shell GFIT BAM, a part of Shell that concluded to have a lack of management control over at least one of their outsourcing relationships. In a workshop the governance framework was used to perform a gap analysis between the current and desired governance. Several gaps were identified in the way roles and responsibilities are assigned and joint processes are set-up. Moreover, this workshop also showed the usefulness and usability of the IT governance framework in structuring, providing input and managing stakeholders in the discussions around IT governance.

  3. Dynamic Self-Healing Mechanism for Transactional Business Process

    Directory of Open Access Journals (Sweden)

    Yuhai Zhao

    2015-01-01

    Full Text Available It is clear that transactional behavior consistency is a prerequisite and basis for construction of a reliable services-based business application. However, in previous works, maintaining transactional consistency during exception handling was ignored. Maintaining transactional consistency requires functionality for rolling back some operations and revoking uploaded data. Replacing only the failed service will eventually lead to overall business application failure. In this study, we take fully into account the behavioral consistency of transactional services and propose two effective self-healing mechanisms for service-based applications. If a service enters into potential failure condition, a rescheduling mechanism is triggered to maintain consistent transactional behavior and to ensure reliable execution; if a service fails during execution, the compensation operation is triggered and the system will take action to ensure transactional behavior consistency. Meanwhile, cost-benefit analysis with compensation support is proposed to minimize the dynamic reselection cost. Finally, the experimental analysis shows that the proposed strategies can effectively guarantee the reliability of Web-based applications system.

  4. Business Process Re-engineering: A Panacea for Reducing Operational Cost in Service Organizations

    Directory of Open Access Journals (Sweden)

    Joseph Joseph Sungau

    2015-03-01

    Full Text Available Organizations in today’s business environment struggle on how to reduce operation cost in order to set prices that can be afforded by many customers while obtaining reasonable profit.  In order to reduce Operational Cost, service organizations have been working hard to identify techniques that facilitate business processes improvement for reduced Operational Cost. In so doing, the global literature indicates that service organizations adopt Business Process Re-engineering technique as a panacea of reducing Operational Cost. Despite a documented potentiality of Business Process Re-engineering technique, there are mixed empirical results, findings and conclusions regarding the effect of Business Process Re-engineering on Operational Cost. Therefore, this paper aimed at assessing and explaining effects of BPR on Operational Cost.   The study used cross-sectional survey design to investigate the effect of BPR on Operational Cost. Intensive literature review enabled the construction of structural measurement model, formulation of testable hypotheses and operationalization of constructs. In order to test the model and hypotheses, data were collected from ninety five (95 service organizations in Tanzania. Results of the study reveal that BPR and delivering speed have no direct effects on Operational Cost; they indirectly affect Operational Cost through the mediations of service quality. Therefore, BPR influences first both service quality and delivery speed in affecting Operational Cost of service organizations. It is now recommended that service organizations should use Business Process Re-engineering as panacea of reducing Operational Cost.    

  5. A Hybrid Model for Supplier Selection in Outsourcing: Evidence from Shima Film Company in Iran

    Directory of Open Access Journals (Sweden)

    Arefe Fadavi

    2013-04-01

    Full Text Available Outsourcing is one of the important strategies acknowledged by firms recently. However, outsourcing needs a more intelligent and informed decisions in the organizations. In this study, we propose a new hybrid Multiple Criteria Decision-Making (MCDM model, which addresses the dependent relationships between the various criteria. Decision-makers tend to hold diverse opinions about their preferences due to incomplete information and knowledge, or inherent conflict between various departments. We further used the fuzzy preference programming and the Analytic Network Process (ANP to form a model for the selection of partners for outsourcing providers. The proposed model can help practitioners improve their decision making process, especially when criteria are numerous and inter-related. Finally, regarding the importance of subject, we will analyze the results while conducting a case study.

  6. New Technological Waves Promote Innovation and Integration in Service Outsourcing

    Institute of Scientific and Technical Information of China (English)

    Yang Ting

    2011-01-01

    @@ New technologies represented by cloud computing will lead innovations in delivery mode and pricing mode of service outsourcing.Virtual allocation of service resources can help improve service providers' service capacity and profitability.Cloud platform will boost the delivery efficiency and effect of service outsourcing.The establishment of cloud-based service outsourcing trading platform can promote the efficiency of service trade.In the future, cloud technology and cloud platform will become more popular in service outsourcing industry.

  7. Outsourcing and Innovation: An Empirical Study of Causes and Effects.

    OpenAIRE

    Sasan Bakhtiari; Robert Breunig

    2012-01-01

    We study the implications of vertical integration on innovation performance using firm-level data on Australian manufacturing. We use the data to distinguish between low-cost-oriented and innovation-oriented outsourcing. Outsourcing without innovation lowers costs at the expense of damaging the future chances of innovation, while innovation-oriented outsourcing leads to higher costs but increases the likelihood of future innovation. For firms that innovate and outsource, the probability of fu...

  8. Does outsourcing paramedical departments of teaching hospitals affect educational status of the students?

    Science.gov (United States)

    Moslehi, Shandiz; Atefimanesh, Pezhman; Sarabi Asiabar, Ali; Ahmadzadeh, Nahal; Kafaeimehr, Mohamadhosein; Emamgholizadeh, Saeid

    2016-01-01

    Background: There is an increasing trend of outsourcing public departments. Teaching hospitals also outsourced some of their departments to private sectors. The aim of this study was to investigate and compare the educational status of students in public and outsourced departments of teaching hospitals affiliated to Iran University of Medical Sciences. Methods: This study was conducted in six teaching hospitals of Iran University of Medical Sciences, which had public and outsourced teaching departments in 2015. One hundred fifty students from the departments of radiology, physiotherapy and laboratory participated in this study and their perceptions about their educational status were assessed. A valid and reliable questionnaire was used; participation in the study was voluntary. Descriptive statistics such as mean (SD), t-test and Kolmogorov-Smirnov were used. Results: No difference was detected between the educational status of students in public and outsourced departments of radiology, physiotherapy and laboratory (p>0.05). Conclusion: Based on the students’ perception, the private sectors could maintain the educational level of the teaching departments similar to the public departments. It is recommended to involve all the stakeholders such as hospital administrators, academic staff and students in the decision- making process when changes in teaching environments are being considered. PMID:27683645

  9. Capacity flexibility allocation in an outsourced supply chain with reservation

    DEFF Research Database (Denmark)

    Boulaksil, Youssef; Grunow, Martin; Fransoo, J.C.

    2011-01-01

    to the less uncertain outsourcer, whereas when the orders are placed, priority is given to the most uncertain outsourcer. Our insights are helpful for contract manufacturers when having contract negotiations with the outsourcers. Moreover, we show that hierachical integration and anticipation are required...

  10. Outsourcing customer support : The role of provider customer focus

    NARCIS (Netherlands)

    Wuyts, S.H.K.; Rindfleisch, A.; Citrin, A.

    2015-01-01

    An increasing number of firms are outsourcing customer support to external service providers. This creates a triadic setting in which an outsourcing provider serves end customers on behalf of its clients. While outsourcing presents an opportunity to serve customers, service providers differ in their

  11. An evaluation of health information technology outsourcing success.

    Science.gov (United States)

    Malovec, Shannon N; Borycki, Elizabeth M; Kushniruk, Andre W

    2015-01-01

    Outsourcing involves contracting out functions performed by an organization to another organization. Many healthcare organizations are exploring outsourcing as a way to address demands for health information technology (HIT). This study researches the success of outsourcing in the health informatics industry in Canada. The study is designed to help understand whether outsourcing four functions of HIT (i.e. development, implementation, operations, and maintenance) can prove successful for an organization. Findings demonstrate that outsourcing these four functions occurs in Canada; however, the research from the semi-structured interviews finds that operations and maintenance may be more commonly outsourced in Canada, over development and implementation functions. Despite this, findings from this research suggest that outsourcing development and implementation may offer more benefits and fewer challenges than outsourcing operations and maintenance. The research also finds that there can be benefits of outsourcing, such as gaining access to expertise and improving service levels. A weakness of outsourcing may be that internal knowledge is lost and having to manage the change required from outsourcing. The study proposes that there are many factors that need to be considered when outsourcing to ensure it is successful.

  12. Outsourcing Systems Development for e-Learning Applications

    Science.gov (United States)

    Brodahl, Cornelia; Oftedahl, Heidi

    2012-01-01

    This study investigated outsourcing of the development of visual, animated and interactive learning objects for mathematics education by a Norwegian university to software vendors in China. It sought to understand the challenges in this outsourcing engagement and competences needed to meet the challenges. The authors tested outsourcing strategies…

  13. Outsourced Investment Management: An Overview for Institutional Decision-Makers

    Science.gov (United States)

    Griswold, John S.; Jarvis, William F.

    2013-01-01

    Outsourcing of investment management is a growing trend among institutional investors. With a broad range of institutions using or exploring the outsourced chief investment officer (OCIO) model, portfolio size is no longer the determining factor driving the outsourcing decision. For all but the largest institutional investors--those with deep…

  14. Investigating the relationship between outsourcing and performance based on Balanced Score Card (Case study Ilam Post Office

    Directory of Open Access Journals (Sweden)

    Karam Khalili

    2014-01-01

    Full Text Available Today, outsourcing can play a crucial role in satisfying customers and meeting their requirements; therefore post office has devoted some of its services and supports for improving the performance, reducing the expenses, and modifying the organizational structure. The main purpose of this study is to investigate the relationship between outsourcing and the performance based on Balanced Score Card (Ilam Post Office in 2013. This study was a descriptive-survey and it utilized a questionnaire for collecting data. SPSS software was used to analyze the data. Useable data were gathered from 18 managers and assistants. T-student and correlation method was used for data analysis. The results showed that there are a strong and positive relationship between outsourcing post office activities and performance management in three aspects of financial, customers and internal processes; however there was a positive and weak relationship between the aspect of learning and outsourcing.

  15. Towards an Improvement of Software Development Processes through Standard Business Rules

    Science.gov (United States)

    Martínez-Fernández, José L.; Martínez, Paloma; González-Cristóbal, José C.

    The automation of software development processes is a desirable goal of current software companies which would lead to a cost reduction in software production. This automation is the backbone of approaches such as Model Driven Architecture (MDA) or Software Factories. This paper proposes the use of standard Business Rules (using Rules Interchange Format, RIF) to specify application functionality along with a platform to produce automatic implementations for them. The novelty of this proposal is to introduce Business Rules at all levels of MDA architecture in a software development process, providing a supporting tool where production Business Rules are considered at every abstraction level. Production Business Rules are represented through standard languages, rule engine vendor independence is assured via automatic transformation between rule languages, and Business Rules reuse is made possible. The objective is to get the development of production Business Rules closer to non-technical people involved in the software development process through the use of natural language processing approaches, automatic transformations among models and semantic web languages such as Ontology Web Language (OWL).

  16. The Preliminary Analysis about Standardization of Business Process Outsourcing%浅析业务流程外包的标准化

    Institute of Scientific and Technical Information of China (English)

    李平

    2009-01-01

    在当今世界经济发展中,现代高端服务业成为竞争的热点.业务流程外包(BPO)凭借其专业化、降低成本并保持核心竞争力等特点被越来越多的企业所采用.本文首先描述了BPO的概念和执行框架,在论述了BPO发展现状的基础上,分析总结标准化对BPO成功的重要作用,最后提出了对BPO标准化的意见和建议.

  17. AN EMPIRICAL STUDY ON THE BENEFITS AND THE RISKS OF OUTSOURCING LOGISTICS IN THE ROMANIAN INDUSTRY

    Directory of Open Access Journals (Sweden)

    Mureºan Ioana

    2012-07-01

    Full Text Available Logistics outsourcing is considered to be an excellent source of competitive advantage for companies. Its benefits are long praised about in the specialty literature, but its risks are often briefly described. We believe that both the benefits and the risks of outsourcing logistics extremely important and must be regarded as a source of success or failure as it will be described in this paper. Our research objectives refer to investigating the main outsourcing risks and benefits in the contemporary Romanian industry sector, in order to be able to identify which are the most threatening risks and also the most wanted benefits in the opinion of the production companies. We regard logistics outsourcing as an exceedingly captivating and up-to-date topic, because it provides a satisfactory solution to various company issues that pertain to increased specialization, collaboration and integration in efficient and effective supply chains. The management of this activity with its main functions including the benefits and the risks will be approached in our research. The outsourcing of logistic services is a complex concept that our paper undertakes to discuss in some costs, access to new and costly technologies, scale economies, of its aspects. Our study is developed on 108 Romanian companies that have more than 50 employees. Based on our previous studies in Romanian industry, we decided that our research is best based mainly on quantitative methods. The instrument of our research is the structured questionnaire. The general goal of our research is to investigate the way in which companies manage the risks and the benefits both expected and attained in the process of outsourcing logistics. The implications of our research for the field of logistics refer to the fact that we were able to identify which are the most important and attainable outsourcing logistics benefits out of the large number stated in the international literature. Furthermore, we

  18. Organizational learning as a test-bed for business process reengineering

    DEFF Research Database (Denmark)

    Larsen, Michael Holm; Leinsdorff, Torben

    1998-01-01

    The fact that a company's learning ability may prevent strategic drift and the fact that many companies are undertaking BPR (business process reengineering) projects leads us to ask whether all these BPR activities promote organizational learning. Within this framework, we studied the extent...... to which BPR promotes organizational learning by focusing on the project group and the steering committee. This paper is based partly on a theoretical study of the significant characteristics of BPR and of organizational learning and partly on a field study carried out in cooperation with the business unit...... of Enzyme Business, Novo Nordisk A/S. The result of the analysis is that a correlation between BPR and organizational learning has been established, i.e. the BPR elements: customer focus, process orientation, high level of ambition, clean sheet principle, performance measuring, the business system diamond...

  19. 机械制造业设备维修外包体系研究%System of Equipment Maintenance Outsourcing for Machinery

    Institute of Scientific and Technical Information of China (English)

    董丽君; 孟翠玲

    2011-01-01

    Based on analyzing the features of equipment maintenance outsourcing for machinery, this article establishes a system of equipment maintenance outsourcing. Identify the objectives and tasks of equipment maintenance outsourcing and issue a process-based outsourcing equipment maintenance flow, which is useful for machinery to outsource equipment effectively.%在分析了机械制造业设备维修外包特点的基础上,建立了机械制造业设备维修外包的体系.明确了设备维修外包的目标和任务,建立基于流程的设备维修外包流程图,有助于机械制造业在设备维修外包的具体实施中更加有效地运作设备维修外包业务.

  20. The Emerging Importance of Business Process Standards in the Federal Government

    Science.gov (United States)

    2006-02-23

    delivers enough value for its commercialization into the general industry. Today, we are seeing standards such as SOA, BPMN and BPEL hit that...Process Modeling Notation ( BPMN ) and the Business Process Execution Language (BPEL). BPMN provides a standard representation for capturing and...execution. The combination of BPMN and BPEL offers organizations the potential to standardize processes in a distributed environment, enabling