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Sample records for business process outsourcing

  1. Business Process Outsourcing

    National Research Council Canada - National Science Library

    Hurbean, Luminita; FOTACHE, Doina

    2006-01-01

    Business Process Outsourcing (BPO) is gaining widespread acceptance throughout the US, Europe, South America and Asia Pacific as the top executives of leading multinationals turn to outsourcing as a strategic management tool...

  2. Business Process Outsourcing

    Directory of Open Access Journals (Sweden)

    Doina FOTACHE

    2006-01-01

    Full Text Available Business Process Outsourcing (BPO is gaining widespread acceptance throughout the US, Europe, South America and Asia Pacific as the top executives of leading multinationals turn to outsourcing as a strategic management tool for improving corporate performance, profitability and shareholder value. BPO started to emerge a few years ago as follow-on to IT outsourcing. The concept is not new; BPO is the contracting of a specific business task. Outsourcing focuses on adding value typically to non-core and non-complex activities by buying in best practices and economies of scale. Because reduce costs, focus on core strategic activities and improve customer service, an increasing number of organizations in both the public and the private sector are looking toward BPO as a solution to their needs.

  3. Research on Business Process Outsourcing | IDRC - International ...

    International Development Research Centre (IDRC) Digital Library (Canada)

    The business process outsourcing (BPO) sector, worth over $130 billion worldwide, provides one of the greatest economic opportunities for wealth generation and employment creation open to a developing country. India, usually the first stop for western companies looking to increase profits by outsourcing some of their ...

  4. ORGANIZATIONAL CHANGE: BUSINESS PROCESS REENGINEERING OR OUTSOURCING?

    Directory of Open Access Journals (Sweden)

    Pellicelli Michela

    2012-12-01

    Full Text Available This article will analyze the logic behind the adoption of Business Process Reengineering and outsourcing. The first part analyzes Business Process Reengineering as a technique for analysis and for defining the business processes implemented by organizations in order to make the achievement of corporate objectives more efficient and effective. Nevertheless, this approach has some limits when the reengineering project aims solely at cost reduction. In any event, for several activities management must constantly evaluate the alternative to turning to outsourcing. In the second part we thus observe what should be the evaluations of management in order to pursue the objectives of maximum efficiency, economic efficiency, and productivity. Starting from the methodological assumptions that aid our understanding of the outsourcing of processes and that represent the operational and conceptual framework for the existence of this approach, several models will be analyzed held to be significant for determining those processes that can be outsourced, from a “strategic” point of view, and that are useful for deciding on the shift from BPR to outsourcing.

  5. The Perspective of Business Process Outsourcing in Slovenian Organizations

    National Research Council Canada - National Science Library

    Brcar, Franc

    2011-01-01

    Business process management (BPM) and business process outsourcing (BPO) play an important role in organizations helping them ensure competitiveness and competitive advantages and increase efficiency and effectiveness...

  6. Competent statistical programmer: Need of business process outsourcing industry

    OpenAIRE

    Imran Khan

    2014-01-01

    Over the last two decades Business Process Outsourcing (BPO) has evolved as much mature practice. India is looked as preferred destination for pharmaceutical outsourcing over a cost arbitrage. Among the biometrics outsourcing, statistical programming and analysis required very niche skill for service delivery. The demand and supply ratios are imbalance due to high churn out rate and less supply of competent programmer. Industry is moving from task delivery to ownership and accountability. The...

  7. Competent statistical programmer: Need of business process outsourcing industry.

    Science.gov (United States)

    Khan, Imran

    2014-07-01

    Over the last two decades Business Process Outsourcing (BPO) has evolved as much mature practice. India is looked as preferred destination for pharmaceutical outsourcing over a cost arbitrage. Among the biometrics outsourcing, statistical programming and analysis required very niche skill for service delivery. The demand and supply ratios are imbalance due to high churn out rate and less supply of competent programmer. Industry is moving from task delivery to ownership and accountability. The paradigm shift from an outsourcing to consulting is triggering the need for competent statistical programmer. Programmers should be trained in technical, analytical, problem solving, decision making and soft skill as the expectations from the customer are changing from task delivery to accountability of the project. This paper will highlight the common issue SAS programming service industry is facing and skills the programmers need to develop to cope up with these changes.

  8. Competent statistical programmer: Need of business process outsourcing industry

    Directory of Open Access Journals (Sweden)

    Imran Khan

    2014-01-01

    Full Text Available Over the last two decades Business Process Outsourcing (BPO has evolved as much mature practice. India is looked as preferred destination for pharmaceutical outsourcing over a cost arbitrage. Among the biometrics outsourcing, statistical programming and analysis required very niche skill for service delivery. The demand and supply ratios are imbalance due to high churn out rate and less supply of competent programmer. Industry is moving from task delivery to ownership and accountability. The paradigm shift from an outsourcing to consulting is triggering the need for competent statistical programmer. Programmers should be trained in technical, analytical, problem solving, decision making and soft skill as the expectations from the customer are changing from task delivery to accountability of the project. This paper will highlight the common issue SAS programming service industry is facing and skills the programmers need to develop to cope up with these changes.

  9. Research on Business Process Outsourcing | CRDI - Centre de ...

    International Development Research Centre (IDRC) Digital Library (Canada)

    India, usually the first stop for western companies looking to increase profits by outsourcing some of their business processes, earned some $39.6 billion, employed over 1.5 million people and generated 5.2% of its gross domestic product (GDP) from call centres, back-office operations and software development during the ...

  10. Outsourcing the Business Services

    Directory of Open Access Journals (Sweden)

    Ioan I. ANDONE

    2010-01-01

    Full Text Available The nowadays international market of outsourcing services is relatively mature and with age comes wisdom ... Thus, on a grown market, choosing to outsource services can not only be justified by the strive to reduce costs but it aims to meeting more advanced objectives as accurate alignment with business strategies of the enterprise. As a result, outsourcing has reached new forms of expression that can help the enterprises to gain competitive advantage. In the context of a grown market, a new concept appears, namely the multisourcing which it refers to the outsourcing model of the future [1] that businesses must prepare to accept and use. This concept or model of the future refers to working with several suppliers, which are competitors in a spirit of trust and teamwork, in a collaborative process to maximize the benefits associated with outsourcing process.

  11. Survey for Sensor-Cloud System from Business Process Outsourcing Perspective

    OpenAIRE

    JeongYeon Kim

    2015-01-01

    Cloud computing is a new IT trend to meet the new business requirements such as business agility and operational efficiency with business process outsourcing (BPO). Sensor-Cloud infrastructure is the extended form of cloud computing to manage the sensors which are scattered throughout the network. Several benefits of adopting cloud computing including cost saving, high scalability, and business risk reductions also can be applied to sensor data collection. As a first investment for new techno...

  12. Hybrid performance measurement of a business process outsourcing - A Malaysian company perspective

    Science.gov (United States)

    Oluyinka, Oludapo Samson; Tamyez, Puteri Fadzline; Kie, Cheng Jack; Freida, Ayodele Ozavize

    2017-05-01

    It's no longer new that customer perceived value for product and services are now greatly influenced by its psychological and social advantages. In order to meet up with the increasing operational cost, response time, quality and innovative capabilities many companies turned their fixed operational cost to a variable cost through outsourcing. Hence, the researcher explored different underlying outsourcing theories and infer that these theories are essential to performance improvement. In this study, the researcher evaluates the performance of a business process outsource company by a combination of lean and agile method. To test the hypotheses, we analyze different variability that a business process company faces, how lean and agile have been used in other industry to address such variability and discuss the result using a predictive multiple regression analysis on data collected from companies in Malaysia. The findings from this study revealed that while each method has its own advantage, a business process outsource company could achieve more (up to 87%) increase in performance level by developing a strategy which focuses on a perfect mixture of lean and agile improvement methods. Secondly, this study shows that performance indicator could be better evaluated with non-metrics variables of the agile method. Thirdly, this study also shows that business process outsourcing company could perform better when they concentrate more on strengthening internal process integration of employees.

  13. The domestic turn : business processing outsourcing and the growing automation of Kenyan organisations

    NARCIS (Netherlands)

    Mann, L.E.; Graham, M.

    2015-01-01

    After observing the growth of the Indian and Filipino Business Processing Outsourcing sectors, Kenyan policy-makers and managers made substantial investments in international internet infrastructure and BPO marketing campaigns. While observers continue to discuss the sector in terms of its

  14. Stress and organisational citizenship behaviours in Indian business process outsourcing organisations

    Directory of Open Access Journals (Sweden)

    Ajay K. Jain

    2012-09-01

    Full Text Available This study investigates the direct effect of organisational stress (as measured through ASSET on organisational citizenship behaviours (OCBs. A sample of 402 operators was taken from business process outsourcing (BPO organisations located in northern India. The authors hypothesised that there is a negative relationship between organisational stress and OCBs. Results of multiple regression analysis showed that stress had significant negative impact on OCBs. The implications for managers are discussed.

  15. Training Drivers, Competitive Strategy and Clients' Needs: Case Studies of Three Business Process Outsourcing Organisations

    Science.gov (United States)

    Malik, Ashish

    2009-01-01

    Purpose: The purpose of this paper is to examine the factors that drive a firm's decision to invest in training in India's IT-enabled services/business process outsourcing (ITeS/BPO) sector. It aims to consider a much-neglected area and an often-cited need to consider external factors, especially the needs of an organisation's clients in a firm's…

  16. Heart Rate Variability Changes in Business Process Outsourcing Employees Working in Shifts

    OpenAIRE

    Kunikullaya, Kirthana U; Kirthi, Suresh K; D Venkatesh; Goturu, Jaisri

    2010-01-01

    Background and Objectives Irregular and poor quality sleep is common in business process outsourcing (BPO) employees due to continuous shift working. The influence of this on the cardiac autonomic activity was investigated by the spectral analysis of heart rate variability (HRV). Methods 36 night shift BPO employees (working from 22:00 to 06:00h) and 36 age and sex matched day shift BPO employees (working from 08:00 to 16:00h) were recruited for the study. Five minute electrocardiogram (ECG) ...

  17. Secured Communication for Business Process Outsourcing Using Optimized Arithmetic Cryptography Protocol Based on Virtual Parties

    Science.gov (United States)

    Pathak, Rohit; Joshi, Satyadhar

    Within a span of over a decade, India has become one of the most favored destinations across the world for Business Process Outsourcing (BPO) operations. India has rapidly achieved the status of being the most preferred destination for BPO for companies located in the US and Europe. Security and privacy are the two major issues needed to be addressed by the Indian software industry to have an increased and long-term outsourcing contract from the US. Another important issue is about sharing employee’s information to ensure that data and vital information of an outsourcing company is secured and protected. To ensure that the confidentiality of a client’s information is maintained, BPOs need to implement some data security measures. In this paper, we propose a new protocol for specifically for BPO Secure Multi-Party Computation (SMC). As there are many computations and surveys which involve confidential data from many parties or organizations and the concerned data is property of the organization, preservation and security of this data is of prime importance for such type of computations. Although the computation requires data from all the parties, but none of the associated parties would want to reveal their data to the other parties. We have proposed a new efficient and scalable protocol to perform computation on encrypted information. The information is encrypted in a manner that it does not affect the result of the computation. It uses modifier tokens which are distributed among virtual parties, and finally used in the computation. The computation function uses the acquired data and modifier tokens to compute right result from the encrypted data. Thus without revealing the data, right result can be computed and privacy of the parties is maintained. We have given a probabilistic security analysis of hacking the protocol and shown how zero hacking security can be achieved. Also we have analyzed the specific case of Indian BPO.

  18. Financial intelligence of business process outsourcing professional in Davao City Philippines

    Directory of Open Access Journals (Sweden)

    Samantha Ferraren

    2016-12-01

    Full Text Available This research determined the financial intelligence using the Kiyosaki Cashflow Quadrant. The study employed the Kiyosaki Cashflow Quadrant to classify employees financial intelligence as likely to be an investor, big business owner, self-employed and employed. The Ordinal Regression was employed in determining the parameters of the chosen variables through Maximum Likelihood Estimation (MLE. The results showed that income is a significant factor in the financial intelligence of the Business Process Outsourcing (BPO employees; the higher the income the better is the financial intelligence. The type of BPO employer is a significantly determined by the degree of financial intelligence in the BPO employees in financial services had higher financial intelligence than that of non-financial services. There is a significant relationship between financial literacy and financial intelligence.Although, there were some rank and file employees who earned less, and they may be classified as investor because of their behavior towards money. Financial wellness program for BPO employees in financial and non-financial services alike was recommended to improve financial intelligence to be able to achieve financial freedom .

  19. Psychological vulnerability, burnout, and coping among employees of a business process outsourcing organization

    Directory of Open Access Journals (Sweden)

    Tanya Machado

    2013-01-01

    Full Text Available Background: The business process outsourcing (BPO sector is a contemporary work setting in India, with a large and relatively young workforce. There is concern that the demands of the work environment may contribute to stress levels and psychological vulnerability among employees as well as to high attrition levels. Materials and Methods: As part of a larger study, questionnaires were used to assess psychological distress, burnout, and coping strategies in a sample of 1,209 employees of a BPO organization. Results: The analysis indicated that 38% of the sample had significant psychological distress on the General Health Questionnaire (GHQ-28; Goldberg and Hillier, 1979. The vulnerable groups were women, permanent employees, data processors, and those employed for 6 months or longer. The reported levels of burnout were low and the employees reported a fairly large repertoire of coping behaviors. Conclusions: The study has implications for individual and systemic efforts at employee stress management and workplace prevention approaches. The results point to the emerging and growing role of mental health professionals in the corporate sector.

  20. Psychological vulnerability, burnout, and coping among employees of a business process outsourcing organization.

    Science.gov (United States)

    Machado, Tanya; Sathyanarayanan, Vidya; Bhola, Poornima; Kamath, Kirthi

    2013-01-01

    The business process outsourcing (BPO) sector is a contemporary work setting in India, with a large and relatively young workforce. There is concern that the demands of the work environment may contribute to stress levels and psychological vulnerability among employees as well as to high attrition levels. As part of a larger study, questionnaires were used to assess psychological distress, burnout, and coping strategies in a sample of 1,209 employees of a BPO organization. The analysis indicated that 38% of the sample had significant psychological distress on the General Health Questionnaire (GHQ-28; Goldberg and Hillier, 1979). The vulnerable groups were women, permanent employees, data processors, and those employed for 6 months or longer. The reported levels of burnout were low and the employees reported a fairly large repertoire of coping behaviors. The study has implications for individual and systemic efforts at employee stress management and workplace prevention approaches. The results point to the emerging and growing role of mental health professionals in the corporate sector.

  1. Influence of shift work on cognitive performance in male business process outsourcing employees.

    Science.gov (United States)

    Shwetha, Bijavara; Sudhakar, Honnamachanahalli

    2012-09-01

    India is a front runner in IT industry. Business process outsourcing (BPO) sector is a major part of IT industry with around 4.5 million employees. These employees are subjected to high work stress, odd working hours, and frequent shift changes leading to increased physical and mental health problems. To study the cognitive functions in male BPO employees exposed to regular shifts. Young BPO employees from various BPO companies of Bangalore were tested for cognitive functions. Fifty male BPO employees exposed to regular shifts were assessed for various cognitive functions including tests for speed, attention, learning and memory, and executive function. They were compared with 50 non-BPO employees not working in shifts. Statistical analysis - Data was analysed by t-test and Mann-Whitney test using SPSS V.13.0. BPO employees performed poorly compared to their controls in tests for mental speed, learning and memory, and response inhibition. No changes were seen between groups in tests for attention and working memory. Cognitive functions are impaired in BPO employees exposed to regular shift changes.

  2. ''I'd Love to Put Someone in Jail for This:" An Initial Investigation of English in the Business Processing Outsourcing (BPO) Industry

    Science.gov (United States)

    Forey, Gail; Lockwood, Jane

    2007-01-01

    In the global workplace, there has been tremendous growth in business processing outsourcing (BPO). Many industries are establishing call centers, back offices and other offshore enterprises in developing countries in an attempt to reduce costs. This development has far-reaching implications for language in these offshore destinations. Despite…

  3. Information systems outsourcing towards sustainable business value

    CERN Document Server

    Hirschheim, Rudy; Dibbern, Jens

    2014-01-01

    This book attempts to synthesize research that contributes to a better understanding of how to reach sustainable business value through information systems (IS) outsourcing. Important topics in this realm are how IS outsourcing can contribute to innovation, how it can be dynamically governed, how to cope with its increasing complexity through multi-vendor arrangements, how service quality standards can be met, how corporate social responsibility can be upheld and how to cope with increasing demands of internationalization and new sourcing models, such as crowdsourcing and platform-based cooperation. These issues are viewed from either the client or vendor perspective, or both. The book should be of interest to all academics and students in the fields of Information Systems, Management and Organization as well as corporate executives and professionals who seek a more profound analysis and understanding of the underlying factors and mechanisms of outsourcing.

  4. Financial intelligence of business process outsourcing professional in Davao City Philippines

    OpenAIRE

    Samantha Ferraren; Adrian Tamayo

    2016-01-01

    This research determined the financial intelligence using the Kiyosaki Cashflow Quadrant. The study employed the Kiyosaki Cashflow Quadrant to classify employees financial intelligence as likely to be an investor, big business owner, self-employed and employed. The Ordinal Regression was employed in determining the parameters of the chosen variables through Maximum Likelihood Estimation (MLE). The results showed that income is a significant factor in the financial intelligence of the Business...

  5. Sexual behavior among unmarried business process outsourcing employees in Chennai: gender differences and correlates associated with it.

    Science.gov (United States)

    Charles, Bimal; Rastogi, Saumya; Sam, Asirvatham Edwin; Williams, Joseph D; Kandasamy, Aarthi

    2013-01-01

    Premarital sex is often associated with high risk sexual behavior such as early age of initiation, multiple partners and inconsistent condom use. Evidence shows that such sexual behavior pre-disposes to sexually transmitted diseases including HIV. This paper tried to investigate the correlates of premarital sexual behavior among male and female business process outsourcing (BPO) employees to highlight the gender differences that exist in relation to it. Data were collected from 526 unmarried BPO employees during behavioral surveillance survey in Chennai, in the year 2009. The results showed that about one-third of respondents (males - 39.6%, females - 26.1%) had experienced premarital sex. Men reported having had their first sexual intercourse at 12 years and women at 16 years of age. While the prevalence of premarital sex was found to be high, the percentage using a condom during last sex was also high, especially, among the female employees (82.4%). Logistic regression showed that monthly individual income, work in shifts, migration, peer influence and friends with previous sexual experience were significant predictors of premarital sex among the male BPO employees. Visit to night clubs was significantly associated with a higher prevalence of premarital sex among the female employees. The study concludes that there is a significant gender dimension in the premarital sexual behavior among the BPO employees and that even as the sexual behavior of the young people is transitioning; their ability to negotiate safe sex behavior is also increasing. It is recommended to enhance efforts to advocate safe sex behavior among young adults employed in the BPO industry.

  6. Outsourcing a Two-Level Service Process

    OpenAIRE

    Hsiao-Hui Lee; Edieal J. Pinker; Robert A. Shumsky

    2012-01-01

    This paper studies outsourcing decisions for a two-level service process in which the first level serves as a gatekeeper for a second level of experts. The objective of the system operator (the client) is to minimize the sum of staffing costs, customer waiting costs, and mistreatment costs due to unsuccessful attempts by a gatekeeper to solve the customer's problem. The client may outsource all or part of the process to a vendor, and first-best contracts exist when the client outsources only ...

  7. Enacting outsourcing: An innovation process perspective

    Directory of Open Access Journals (Sweden)

    Benedikte Borgström

    2010-11-01

    Full Text Available Much research has been done on outsourcing. However, we still know little about outsourcing based on a social process view on innovation. Outsourcing is an innovation as a logistics-related process that is perceived as new by the adopter. We will explore and analyse an outsourcing idea, its development and implementation, from an innovation perspective. The development is studied in a qualitative, long-term process study. The analysis draws on Hoholm’s (2009 model of innovation processes. It extends the applicability of this innovation model and its methodology of following the action into logistics and supply chain management (SCM research. The outsourcing process is an innovation that develops in a rational way based on the incremental process because of its actor-network and simultaneous reflection. Interactions and confrontations come about because of involved contrary forces such as competing objectives. The model explains the practice of SCM innovation and increases the understanding of dynamics and complexity. The process study brings insights to cause-effect relations in the development of outsourcing that are consequential to innovative logistics and SCM.

  8. Innovative Business Model for Realization of Sustainable Supply Chain at the Outsourcing Examination of Logistics Services

    Directory of Open Access Journals (Sweden)

    Péter Tamás

    2018-01-01

    Full Text Available The issue of sustainability is becoming more and more important because of the increase in the human population and the extraction of non-renewable natural resources. We can make decisive steps towards sustainability in the fields of logistics services by improvement of logistics processes and/or application of new environment-friendly technologies. These steps are very important for companies because they have a significant effect on competitiveness. Nowadays significant changes are taking place in applied methods and technologies in the fields of logistics services as part of the 4th Industrial Revolution. Most companies are not able to keep pace with these changes in addition to carrying out their main activities by using own resources; consequently, in many cases logistics services are outsourced in the interest of maintaining or increasing competitiveness. The currently applied outsourcing examination process contains numerous shortcomings. We have elaborated a new business model to eliminate these shortcomings, namely the basic concept for an outsourcing investigation system integrated in the electronic marketplace. The paper introduces the current process of logistics service outsourcing examination and the elaborated business model concept.

  9. A Three-Level Process Framework for Contract-Based Dynamic Service Outsourcing

    NARCIS (Netherlands)

    Grefen, P.W.P.J.; Angelov, S.A.

    Service outsourcing is the business paradigm, in which an organization has part of its business process performed by a service provider. In dynamic markets, service providers are selected on the fly during process enactment. The cooperation between the parties is specified in a dynamically made

  10. Outsourcing and offshoring of business services: Challenges to theory, management and geography of innovation

    OpenAIRE

    Massini, Silvia; Miozzo, Marcela

    2010-01-01

    Massini S. and Miozzo M. Outsourcing and offshoring of business services: challenges to theory, management and geography of innovation, Regional Studies. Drawing on an original survey, this paper discusses the trends and challenges posed by the outsourcing and offshoring of business services. It documents and analyses the increasing offshoring of business services (administrative services, call centres, information technology services, procurement, and product development) from the United Sta...

  11. Authenticated join processing in outsourced databases

    KAUST Repository

    Yang, Yin

    2009-01-01

    Database outsourcing requires that a query server constructs a proof of result correctness, which can be verified by the client using the data owner\\'s signature. Previous authentication techniques deal with range queries on a single relation using an authenticated data structure (ADS). On the other hand, authenticated join processing is inherently more complex than ranges since only the base relations (but not their combination) are signed by the owner. In this paper, we present three novel join algorithms depending on the ADS availability: (i) Authenticated Indexed Sort Merge Join (AISM), which utilizes a single ADS on the join attribute, (ii) Authenticated Index Merge Join (AIM) that requires an ADS (on the join attribute) for both relations, and (iii) Authenticated Sort Merge Join (ASM), which does not rely on any ADS. We experimentally demonstrate that the proposed methods outperform two benchmark algorithms, often by several orders of magnitude, on all performance metrics, and effectively shift the workload to the outsourcing service. Finally, we extend our techniques to complex queries that combine multi-way joins with selections and projections. ©2009 ACM.

  12. Human Resources Transformation Beyond Boundaries in Outsourcing Business Model - Expatriate Benchmarking

    National Research Council Canada - National Science Library

    Swathi Duppada; Rama Chandra Aryasri

    2011-01-01

    Human Resource divisions of multi national companies are under tremendous pressure globally with the challenges and opportunities with the outsourcing business models to maintain competitive position in the marketplace...

  13. Straight talk. New approaches in healthcare. Outsourcing in the business office increases cash.

    Science.gov (United States)

    Harris, Dave; Johnson, Paul; Kurz, Steven; Lufty, Steve; Swiss, Drew

    2004-10-18

    Want more cash? Rather than simply sending old patient balances to collection agencies in knee-jerk fashion, sophisticated business offices are scrutinizing their days in accounts receivable, determining what types of accounts and dollar balances to outsource for collection and when to outsource them. In this installment of Straight Talk, we look at the outsourcing strategies in the business offices of three healthcare systems: 266-bed Tuomey Healthcare System, Sumter, S.C.' 3-hospital, 1,062-bed Montefiore Medical Center, New York; and 14,200-bed, 30-hospital New York Presbyterian Health System, New York. Modern Healthcare and PricewaterhouseCoopers present Straight Talk. The session on outsourcing of business office functions was held on September 23, 2004 at Modern Healthcare's Chicago headquarters. Charles S. Lauer, publisher of Modern Healthcare, was the moderator.

  14. Outsourcing Logistic and Supply Chain : Effects on small & medium size enterprises

    OpenAIRE

    Kyttälä, Teemu

    2014-01-01

    Outsourcing is an act of transferring company’s activities or business processes to third party provider. Almost all business processes can be outsourced, from simple payroll to manufacturing and everything between. Logistics outsourcing provides companies of all sizes to transfer resources from non-core functions to the core business. The target of this thesis is to present the general ideas, partner selection and the benefits and negative sides of outsourcing and logistics outsourcing. ...

  15. Accounting outsourcing

    OpenAIRE

    Klečacká, Tereza

    2012-01-01

    This thesis gives a complex view on accounting outsourcing, deals with the outsourcing process from its beginning (condition of collaboration, making of contract), through collaboration to its possible ending. This work defines outsourcing, indicates the main advatages, disadvatages and arguments for its using. The main object of thesis is mainly practical side of accounting outsourcing and providing of first quality accounting services.

  16. Business services outsourcing and economic growth: Evidence from a dynamic panel data approach

    OpenAIRE

    Dettmer, Bianka

    2012-01-01

    Innovations in information- and telecommunication technology render the proximity requirement between business partners obsolete and make business service outsourcing via cross-border trade more feasible. Although the (service-led) growth prospects have been widely discussed, evidence at the country level is scarce. In this paper, we evaluate the effect of openness to trade commercial- and specialized business services on long-run growth by applying a dynamic panel data approach to account fo...

  17. Managing risk and security in outsourcing IT services onshore, offshore and the cloud

    CERN Document Server

    Siepmann, Frank

    2013-01-01

    Outsourcing History of Outsourcing      The Early Days of Outsourcing      Current State Delivery Models      Onshoring      Nearshoring      Offshoring Outsourcing Types      Technology Outsourcing      Business Transformation Outsourcing      Business Process Outsourcing      Knowledge Process Outsourcing The Internals of Outsourcing      The Phases      Typical Financial Outsourcing Model      Geographical Regions The Top Outsourcing Countries      India      Indonesia      Estonia      S

  18. Consideraciones contractuales del outsourcing, para el desarrollo de Software

    Directory of Open Access Journals (Sweden)

    Jose Luis Cantu Mata

    2011-01-01

    Full Text Available Software Outsourcing has become a solution for organizations due to different reasons that companies consider to get some benefit from doing any business process. After evaluating what those benefits and the decision to resort to outsourcing, the company considers an outsourcing contract and becomes a client company. The contents of the outsourcing contract is based on factors that companies consider to hire an outsourcing provider for software development. Based on the significant investment in recruiting software provider for businesses in Mexico, performed a literature review to identify key variables that, in principle, influence the hiring of a vendor whose business is software development.

  19. Human Resource Outsourcing: Is The HR Function Losing Its ...

    African Journals Online (AJOL)

    Human resource outsourcing (HRO) is one of the emerging practices in the Business Process Outsourcing market. Available research shows that most organisations are increasingly outsourcing most of their human resource functions. Given these developments, a pertinent question arises whether the continued retention of ...

  20. Private and Efficient Query Processing on Outsourced Genomic Databases

    Science.gov (United States)

    Ghasemi, Reza; Al Aziz, Momin; Mohammed, Noman; Dehkordi, Massoud Hadian; Jiang, Xiaoqian

    2017-01-01

    Applications of genomic studies are spreading rapidly in many domains of science and technology such as healthcare, biomedical research, direct-to-consumer services, and legal and forensic. However, there are a number of obstacles that make it hard to access and process a big genomic database for these applications. First, sequencing genomic sequence is a time-consuming and expensive process. Second, it requires large-scale computation and storage systems to processes genomic sequences. Third, genomic databases are often owned by different organizations and thus not available for public usage. Cloud computing paradigm can be leveraged to facilitate the creation and sharing of big genomic databases for these applications. Genomic data owners can outsource their databases in a centralized cloud server to ease the access of their databases. However, data owners are reluctant to adopt this model, as it requires outsourcing the data to an untrusted cloud service provider that may cause data breaches. In this paper, we propose a privacy-preserving model for outsourcing genomic data to a cloud. The proposed model enables query processing while providing privacy protection of genomic databases. Privacy of the individuals is guaranteed by permuting and adding fake genomic records in the database. These techniques allow cloud to evaluate count and top-k queries securely and efficiently. Experimental results demonstrate that a count and a top-k query over 40 SNPs in a database of 20,000 records takes around 100 and 150 seconds, respectively. PMID:27834660

  1. Private and Efficient Query Processing on Outsourced Genomic Databases.

    Science.gov (United States)

    Ghasemi, Reza; Al Aziz, Md Momin; Mohammed, Noman; Dehkordi, Massoud Hadian; Jiang, Xiaoqian

    2017-09-01

    Applications of genomic studies are spreading rapidly in many domains of science and technology such as healthcare, biomedical research, direct-to-consumer services, and legal and forensic. However, there are a number of obstacles that make it hard to access and process a big genomic database for these applications. First, sequencing genomic sequence is a time consuming and expensive process. Second, it requires large-scale computation and storage systems to process genomic sequences. Third, genomic databases are often owned by different organizations, and thus, not available for public usage. Cloud computing paradigm can be leveraged to facilitate the creation and sharing of big genomic databases for these applications. Genomic data owners can outsource their databases in a centralized cloud server to ease the access of their databases. However, data owners are reluctant to adopt this model, as it requires outsourcing the data to an untrusted cloud service provider that may cause data breaches. In this paper, we propose a privacy-preserving model for outsourcing genomic data to a cloud. The proposed model enables query processing while providing privacy protection of genomic databases. Privacy of the individuals is guaranteed by permuting and adding fake genomic records in the database. These techniques allow cloud to evaluate count and top-k queries securely and efficiently. Experimental results demonstrate that a count and a top-k query over 40 Single Nucleotide Polymorphisms (SNPs) in a database of 20 000 records takes around 100 and 150 s, respectively.

  2. Outsourcing in Healthcare Through Process Modularization - A Lean Perspective

    Directory of Open Access Journals (Sweden)

    Cristina Machado Guimarães

    2012-12-01

    Full Text Available Looking for efficiency, quality and profitability gains, healthcare organizations are adopting outsourcing solutions in the attempt of “doing more with less”. Seeking for cost reduction, risk mitigation, adapting to quick changes without compromising internal resources, these organizations also take big risks in control and flexibility variables. In order to understand how healthcare organizations find the best value equation combining internal and external resources in a modular service conception, a case study on a start‐up Long‐term Care unit with innovative format, great levels of customization and following an outsourcing strategy, was carried out. The main conclusion, among others, is that in ambitious start‐ups, having speed of entrance as the conditioning factor, a process orientation and management approach may offer a clear view of the gains related with trade‐off decisions regarding time and cost (agility and cost and quality (Leanness ie, decisions under the “leagile” paradigm. This study contributes for a wider understanding of the “leagile” concept associated to an outsourcing operational strategy. Additionally, it also provides new insights to the concept of modularity in services settings in a complex service as healthcare.

  3. Intelligent it outsourcing

    CERN Document Server

    Willcocks, Leslie

    2013-01-01

    Intelligent IT Outsourcing enables practitioners to focus in on the essential issues that need to be addressed so that the fundamental structure of their sourcing strategy and its implementation is sound. The authors provide insight into the challenges likely to be faced and give detailed advice on how to pre-empt and manage these.IT and outsourcing continue to be problematic, not least because fundamental learning about this subject fails to be applied systematically, and because IT is inherently difficult to manage. The economics are not obvious and emerging technologies have to be addressed, therefore IT goes to the heart of many enterprises and interfaces with multiple business units and processes, and there are continuous skills shortages.Unfortunately complexities are not removed in outsourced situations where additional problems come into play, for example the supplier''s capabilities, whether the IT is right for an outsourcing solution, and whether the contract is robust but flexible enough to allow f...

  4. A Good Practices in Outsourcing Management

    OpenAIRE

    Popovici Norina; Moraru Camelia; Caraman Tania

    2012-01-01

    Outsourcing may be the present and the future of the companies, speaking of the globalization. Based on the idea of delegation, service specialized enterprises can bring something extra to the companies, thanks to the IT solutions they propose. We will explain the success of outsourcing, speaking of Egypt, a country that invested in the preparation of human resources and maintained a stabile economic environment, based on the Business Process Outsourcing solution. Also, Brazil offered a diffe...

  5. Self-interest or the greater good: How political and rational dynamics influence the outsourcing process

    OpenAIRE

    Marshall, Donna; Ambrose, Eamonn; McIvor, Ronan; Lamming, Richard

    2015-01-01

    Purpose: The purpose of this research is to provide an understanding of the influence of political goals and behaviour on the outsourcing decision process and outcomes. Design/methodology/approach: The research used an exploratory longitudinal case-based approach. Eight outsourcing projects in three telecommunications companies were analysed from the initial decision to the outcome of the case. Findings: We show how political goals and behaviours influence the outsourcing decis...

  6. Logistics outsourcing by Taiwanese and Dutch food processing industries

    NARCIS (Netherlands)

    Hsin-I Hsiao, L.; Kemp, R.G.M.; Vorst, van der J.G.A.J.; Omta, S.W.F.

    2011-01-01

    Purpose – This paper aims to investigate outsourcing of different types of logistics activities in Taiwanese food industry, and benchmark with practices in The Netherlands. Design/methodology/approach – The outsourcing of four levels of logistics activities is investigated: transportation (level 1),

  7. The performance of companies in terms of outsourcing

    Directory of Open Access Journals (Sweden)

    Dubrovskaya Tat’yana Nikolaevna

    2016-04-01

    Full Text Available In the article the essence of outsourcing as a new form of employment relations is considered, its features are defined in comparison with traditional forms of employment, its advantages and disadvantages are given. The authors describe the reasons why companies resort to outsourcing, in particular, on the example of small business, illustrate the strategic importance of outsourcing. The practical application of outsourcing is becoming more widespread in the modern business. The scientific and actual role of outsourcing in the management of the enterprise has greatly increased, which is proved by the fact that today more than fifty per cent of current foreign companies apply data approach. Thus today in the Russian Federation outsourcing is at an early stage of formation and relates mainly to restructuring of business entities and development of the market of information technologies. The analysis allowed determining the provisional value of the outsourcers’ services. The basis of determining the cost of the services is the cost of maintenance of one unit of standard accounting service. The calculations show that for the investigated enterprise it is very advantageous to transfer a number of business process to outsourcing, and there is a need to carefully consider over the choice of an outsourcer in order to avoid the negative sides of the work under this type of agreements. When deciding about outsourcing, one needs to analyze the financial and organizational costs, while keeping the risks of associated with the work in terms of outsourcing in the analysis area.

  8. Organizing for Outsourcing

    DEFF Research Database (Denmark)

    Turkulainen, Virpi; Bals, Lydia

    Outsourcing remains one of the most prevalent business practices. Still, many businesses fail to realize the benefits anticipated from their outsourcing initiative. Research reports that one major reason for these outsourcing challenges are in the design of the focal organization. In this paper, we...... take an organization design view to outsourcing and elaborate on the organizational design implications for outsourcing. We present a multi-year case study from 2010 to 2013 of a global chemical and pharmaceutical company (GCC), which went through an organization redesign and subsequently successfully...

  9. The HIPAA privacy rule and HR/benefits outsourcing: does the business associate label belong on your recordkeeper?

    Science.gov (United States)

    Hilger, Denise D

    2004-01-01

    Employers that sponsor group health plans and serve as the plan administrator of those plans are required by the HIPAA Privacy Rule to execute business associate contracts with vendors that provide services on behalf of the plans. The business associate contracts must contain many specific provisions regarding the protection, use and disclosure of health information. This article looks at the implications of imposing business associate contract obligations on an integrated HR and benefits-outsourcing recordkeeper and cautions employers against an overly broad application of the requirements.

  10. Outsourcing in the construction industry

    Directory of Open Access Journals (Sweden)

    I. V. Linev

    2016-01-01

    Full Text Available Material is devoted to the phenomenon, rather new to the Russian economy, – to outsourcing in construction branch. Widely applied in foreign economic practice he acts at the same time both a micro, and macroeconomic factor. A conclusion of non basic assets from structure of real estate development company (especially – large and transfer of function on their management to other organizations, specializing in these services, allows to solve a number of problems. The tasks in construction solved by means of outsourcing, concerning preparation of necessary initial and allowing documents and control of work progress are considered in more detail. The company can concentrate on performance of the main functions, without being distracted by the organization of the accompanying processes. As a result outsourcing not only makes for it additional profit, but also increases its competitiveness. Also other advantages, and also shortcomings are considered. Outsourcing can be presented in different types and take various forms. In article the most widespread of them are considered: full, partial and advanced outsourcing. At external similarity of outsourcing and a subcontract are two various economic events. The main differences proceed from the purposes of their application and a procedure of control, and also consist in division of powers of the parties. There is also some other differences. The carried-out analysis shows advantages of the first before the second. Outsourcing in concrete types of construction activity is considered on the example of outsourcing of personnel. The Russian construction business gradually comes to understanding that outsourcing is a way of minimization of cumulative expenses, improvement of quality and reductions of time of execution of works.

  11. Outsourcing: a primer for radiologists.

    Science.gov (United States)

    Altman, Daniel J; Gunderman, Richard B

    2008-08-01

    Outsourcing is an increasingly common practice in both health care and radiology. What is outsourcing, and how is it related to such practices as offshoring and offshore outsourcing? What are the risks and rewards of outsourcing, and how do these vary among different types of business and professional models? For radiologists and radiology department personnel to make well-informed judgments about outsourcing, it is vital that we cultivate a deeper understanding of these questions.

  12. Encouraging contact with the business world through the final year project: an ex-perience applied to the outsourcing field

    Directory of Open Access Journals (Sweden)

    Beatriz Blanco

    2017-06-01

    Full Text Available The aim of this paper is to present an experience of how a final year project can be designed in order to encourage contact with the business world. This paper the general structure of the final year proyect, whose main topic is outsourcing, the main abilities and competencies developed by students while doing it, and the opinion of the students who have already done it.

  13. Outsourcing-Insourcing

    DEFF Research Database (Denmark)

    Jenster, Per; Hussey, David E.; Plackett, Patricia

    Outsourcing became fashionable in the late 1980s, came of age in the 1990s, and is now a normal part of corporate life. Written by well-known and respected business authors and incorporating new research from Copenhagen Business School, this book covers the newest elements of outsourcing today an...

  14. Risk-Driven Conceptual Modeling of Outsourcing Decisions

    NARCIS (Netherlands)

    van Eck, Pascal; Wieringa, Roelf J.; Gordijn, Jaap; Atzeni, P.; Chu, W.; Lu, H.; Zhou, S.; Ling, T.W.

    2004-01-01

    In the current networked world, outsourcing of information technology or even of entire business processes is often a prominent design alternative. In the general case, outsourcing is the distribution of economically viable activities over a collection of networked organizations. To evaluate

  15. Outsourcing Introduction in Production Enterprises

    Directory of Open Access Journals (Sweden)

    Mikhail N. Dudin

    2013-01-01

    Full Text Available In the modern period of competition size and nature change, becoming international in nature, the sustainable development of Russia is of high priority. The most important factor in ensuring sustainable development of the country is the increase of economic entities efficiency and competitiveness through the use of innovative management tools.Aaldersom R., E. Andersonom, S. Wilson, M. Donnellan, E. Jordan, B. Trinkl, JB Heywood and a number of other foreign theorists and practitioners considered outsourcing problems as an innovative tool to improve the efficiency of entities operation. Despite the fact that outsourcing is a relatively new subject of research in the Russian management literature, comprehensive works by B. Anikin, S. Baranenko, S. Kalendzhyan, N. Lyasnikova, E.Platonovoy, I. Rudoy, V. Sinyaeva, etc. have been developed.The abundance of research denotes the importance and topicality of the problem. The article deals with the theoretical and methodological aspects of outsourcing, identifies opportunities of outsourcing use as a tool for the development of strategic competitiveness and sustainability of the national economic entities.The features of efficient interaction between the customer and the contractor in the process of business workflow process delivery for outsourcing are examined and the sequence of relations formation and development between outsourcing subjects is justified.

  16. Contribution of the analytic hierarchy process (AHP method for supporting the decision to outsource or internalize activities in the context of technology-based company

    Directory of Open Access Journals (Sweden)

    Luciana Paula Reis

    2013-11-01

    Full Text Available The definition of business model requires, among other decisions, the structure of the value chain of an emerging new organization. This structure depends on the decision to outsource or internalize sets of processes and their activities. This decision fundamentally strategic, demand a correct definition of the activities that actually add value to the business, and therefore desirable a methodology able to assist the manager in the process of decision making. This paper aims to propose a process to aid decision to outsource or internalize activities in the context of a technology-based company, using the strategy of action research methods associated with the Analytic Hierarchy Process (AHP and focus group technique. The study has resulted in the structuring of the decision process and criteria relevant to the identification of activities to be internalized by the technology-based company.

  17. Business Process Inventory

    Data.gov (United States)

    Office of Personnel Management — Inventory of maps and descriptions of the business processes of the U.S. Office of Personnel Management (OPM), with an emphasis on the processes of the Office of the...

  18. The Effects of Risk and Size of Company on Business Performance in Information Technology Outsourcing

    Science.gov (United States)

    Balogun, Shereef Adewale

    2013-01-01

    Information technology (IT) outsourcing is a practical way to transfer information technology by industries of different firms. The problem occurs when companies outsource services to domestic and international data centers as network security issues arise. This leads to competition between companies causing the size of the company to become more…

  19. Business Model Process Configurations

    DEFF Research Database (Denmark)

    Taran, Yariv; Nielsen, Christian; Thomsen, Peter

    2015-01-01

    Purpose – The paper aims: 1) To develop systematically a structural list of various business model process configuration and to group (deductively) these selected configurations in a structured typological categorization list. 2) To facilitate companies in the process of BM innovation, by develop......Purpose – The paper aims: 1) To develop systematically a structural list of various business model process configuration and to group (deductively) these selected configurations in a structured typological categorization list. 2) To facilitate companies in the process of BM innovation......, by developing (inductively) an ontological classification framework, in view of the BM process configurations typology developed. Design/methodology/approach – Given the inconsistencies found in the business model studies (e.g. definitions, configurations, classifications) we adopted the analytical induction...... method of data analysis. Findings - A comprehensive literature review and analysis resulted in a list of business model process configurations systematically organized under five classification groups, namely, revenue model; value proposition; value configuration; target customers, and strategic...

  20. Outsourcing-Insourcing

    DEFF Research Database (Denmark)

    Jenster, Per; Hussey, David E.; Plackett, Patricia

    Outsourcing became fashionable in the late 1980s, came of age in the 1990s, and is now a normal part of corporate life. Written by well-known and respected business authors and incorporating new research from Copenhagen Business School, this book covers the newest elements of outsourcing today...... and discusses how strategic alliances should be established between the buyer and supplier. Topics explored throughout include the scope, scale and importance of what is outsourced; the pricing and risk sharing involved; and changes to organizations which lead them to seek more outsourcing....

  1. Business process trends

    OpenAIRE

    von Rosing, Mark; Polovina, Simon

    2015-01-01

    Business process and business process management (BPM) concepts have matured over the years and new technology, concepts, standards and solutions appear. In this chapter\\ud we will therefore focus on the current and future process trends. We will elaborate on the importance of trends, the maturity of the subject, giving a perspective on what emerging trends, industry trends, mega trends are, what is hyped at the moment, and what has reached a market adoption where it has started to become the...

  2. Outsourcing in Human Resource

    OpenAIRE

    Oliver Pamelan

    2017-01-01

    The research paper aimed to contribute to the literature of Human Resource Management Planning and employment through the widely used function of the outsourcing human resource. The research paper is based on the description of the process of outsourcing with the reference to the theories of outsourcing management activities. It also explained the effects of this function through measuring the benefits and drawbacks of the outsourcing human resource while planning the employment strategies. T...

  3. Outsourcing of labour recruitment

    OpenAIRE

    Gemrich, Jan

    2008-01-01

    The aim of the project is to introduce the reader to the world of possibilities, advantages and disadvantages of current outsourcing, to highlight the factors limiting the use of outsourcing and the risks. Practical example then tries to introduce the reader to the creation and the process of the outsourcing relationship and to define the benefits and limitations resulting from the outsourcing of labour recruitment as part of personnel work.

  4. Formation of Environmental Factors in Global Market and Evaluation of Outsourcing Business Activities

    OpenAIRE

    Vasiliauskienė, Ligita

    2011-01-01

    Outsourcing is not only the engine of globalisation but also a new kind of competition. After evaluation of the opportunities and threats of outsourcing, policy of the country should be targeted at the increasing of the competitiveness of the country and the establishement of the new competition rules. Globalisation has more or less significant effects on all participants of global economics. It opens opportunities for companies to obtain different recources for lower prices. One of the ways ...

  5. The Impact On The Product Development Process When Offshoring Or Outsourcing

    DEFF Research Database (Denmark)

    Hansen, Zaza Nadja Lee; Ahmed-Kristensen, Saeema

    2010-01-01

    This paper investigates the impact on the product development process when a company offshores or outsources a part of it abroad. Data was collected through interviews conducted in fi ve companies. The study showed that the impact can be both negative and positive. The key impact was the possibil......This paper investigates the impact on the product development process when a company offshores or outsources a part of it abroad. Data was collected through interviews conducted in fi ve companies. The study showed that the impact can be both negative and positive. The key impact...

  6. Deployment of vendor capabilities and competences throughout the outsourcing process

    DEFF Research Database (Denmark)

    Perunovic, Zoran; Christoffersen, Mads; Mefford, Robert N.

    2012-01-01

    utilization of different portfolios of competences (balanced, unit-dominant, and versatile) and capabilities (permanent and temporary) which need to be deployed in the right combination (deployment strategy) adequate for the stage of the industry dynamics in which vendors operate. The research also indicated...... their deployment strategies to new, more dynamic and volatile environments. The paper proposes three different deployment strategies for three different operational contexts. Originality/value - In contrast with the existing static approach towards studying vendor's capabilities in outsourcing, the paper...

  7. Logistics outsourcing within manufacturing corporation

    OpenAIRE

    Jakeš, Michal

    2007-01-01

    This diploma thesis has been created on demand of the management of OEZ s.r.o. to analyze outsourcing prosess of logistics within this manufacturing corporation. The theoretical introduction part defines outsourcing, outsourcing history, pros and cons, 3PL and 4PL. One chapter deals with implementation process of outsourcing. Analysis of foregone outsourcing process and project for better solution are key elements of second practical part of the thesis.

  8. Organizing for Outsourcing

    DEFF Research Database (Denmark)

    Bals, Lydia; Turkulainen, Virpi

    Outsourcing was and remains a prevalent business practice. Although it has been studied from many angles, the impact of organizational design on outsourcing is not yet well understood. By presenting a multi-year case study from 2010 to 2013 at a global chemical and pharmaceutical company, we elab...... be another cornerstone in further development of PSM as a strategic function....

  9. Stratified outsourcing theory

    NARCIS (Netherlands)

    Bergstra, J.; Delen, G.; van Vlijmen, B.

    2011-01-01

    The terminology of sourcing, outsourcing and insourcing is developed in detail on the basis of the preliminary definitions of outsourcing and insourcing and related activities and competences as given in our three previous papers on business mereology, on the concept of a sourcement, and on

  10. AN EXAMINATION AND CRITIQUE OF THE OUTSOURCING CONCEPT AND PRAXIS

    Directory of Open Access Journals (Sweden)

    Dakare, Olamitunji

    2016-11-01

    Full Text Available The contemporary relevance of outsourcing as a process that involves the strategic use of outside resources to perform activities that can be usually handled by internal staff of a firm cannot be overemphasized. To this end, studies have shown that, by adopting outsourcing as a strategy numerous benefits abound. This article describes a theoretical investigation and review into what outsourcing really entails. It also highlights strategic benefits of outsourcing as have been promoted by some researchers. The article seeks to unravel and bring to the fore the other side of outsourcing—the challenges, which may have been neglected by individuals and organisations, so as to proffer a control measure which may in turn cushion its effects on business activities especially in emerging market economies and countries of the global south. Furthermore, the article provides a basis for reorganizing the theoretical application and practice of outsourcing in the business world.

  11. Offshore Outsourcing

    DEFF Research Database (Denmark)

    Benito, Gabriel; Dovgan, Olesya; Petersen, Bent

    2013-01-01

    Based on a case study of the Danish company SimCorp and the development of its operations in Kiev, Ukraine, we analyze offshore outsourcing in a broader, longitudinal foreign operation mode context, and how it may contribute to mode change in the host country over a certain span of time. Sim......Corp had outsourced part of its software development work to two Ukrainian companies. The case study approach allowed us to explore the dynamic processes in depth. The study shows that involvement in the foreign market generates learning in various forms that provide a foundation for eventual mode...... development or change—beyond outsourcing specific learning. At the same time, restrictions on 3rd parties’, that is, independent vendors’ access to confidential client data, as well as protection of specific investments in human assets, may eventually become a driver for mode change, as in the SimCorp case...

  12. Business process transformation

    CERN Document Server

    Grover, Varun

    2015-01-01

    Featuring contributions from prominent thinkers and researchers, this volume in the ""Advances in Management Information Systems"" series provides a rich set of conceptual, empirical, and introspective studies that epitomize fundamental knowledge in the area of Business Process Transformation. Processes are interpreted broadly to include operational and managerial processes within and between organizations, as well as those involved in knowledge generation. Transformation includes radical and incremental change, its conduct, management, and outcome. The editors and contributing authors pay clo

  13. Business process support

    Energy Technology Data Exchange (ETDEWEB)

    Carle, Adriana; Fiducia, Daniel [Transportadora de Gas del Sur S.A. (TGS), Buenos Aires (Argentina)

    2005-07-01

    This paper is about the own development of business support software. The developed applications are used to support two business processes: one of them is the process of gas transportation and the other is the natural gas processing. This software has interphases with the ERP SAP, software SCADA and on line gas transportation simulation software. The main functionalities of the applications are: entrance on line real time of clients transport nominations, transport programming, allocation of the clients transport nominations, transport control, measurements, balanced pipeline, allocation of gas volume to the gas processing plants, calculate of product tons processed in each plant and tons of product distributed to clients. All the developed software generates information to the internal staff, regulatory authorities and clients. (author)

  14. AN AMERICAN-BASED STUDY EXAMINING THE RELATIONSHIP BETWEEN PARTICIPANTS’ DEMOGRAPHIC PROFILES AND ATTITUDES REGARDING BUSINESS OUTSOURCING TECHNIQUES AND STRATEGIES

    Directory of Open Access Journals (Sweden)

    Lucinda Parmer

    2016-03-01

    Full Text Available The world is a global marketplace, however much inquiry has been created regarding American-based companies relocating departmental operations offshore to foreign territories. Keating (2012 indicated that popular areas for companies to reposition operations include customer service, information technology, and sales services. The main reason for moving offshore is to cut costs and to maximize on cheaper labor pools in the host country. There are cultural and language barriers that complicate matters, as well as, the media, as reported by Dobbs (2004 in the United States (U.S. brings supposition by broadcasting the jobs lost by U.S. employees, as well as, home country power diminishing by stronger global players rising and thriving, such as, Brazil, The Philippines, and Mexico. This study quantifiably examined the relationship between participants’ demographic profiles and attitudes regarding business outsourcing techniques and strategies utilizing the Chi-Square and Fisher’s Exact tests, to gain a greater understanding of what these American-based beliefs truly are, in relation to, the sample confined within this study. Areas of concern examined attitudes towards managers, as well as, the U.S. government, regarding engaging in business outsourcing endeavors, enforcing policies to keep jobs in America, operating with a global mindset, helping people in both the home and host countries, competence factors associated with the capabilities to head outsourcing efforts based upon gender, and the training needed to successfully move operations offshore, for example. Significant differences were found in all of the demographic variables of ethnicity, gender, number of children (e.g. family size, age, education level, marital status, and annual household income.

  15. Mitigating the Impacts from the Challenges that Arise in IT Outsourcing Relationships

    DEFF Research Database (Denmark)

    M.A. Juel, Elisabeth; Hedman, Jonas

    In modern business world, Information Technology (IT) outsourcing is a major trend, with an annual growth rate of over 20%. The current literature on IT outsourcing show benefits, but also evidence that many of those involved in outsourcing are not satisfied with the results. One approach to solve...... issues is to develop guidelines, policies, and management practices. There are some guidelines in the literature that propose ways to improve the outsourcing process and hopefully the outcome. The current guidelines are formulated at a strategic level and do not address the individual interaction between...... outsourcing parties. Thus, the purpose of this paper is to propose guidelines to aid individuals who are in regular contact with those at the outsourced unit. A case study was conducted with a multinational firm to develop and test a set of IT Outsourcing Guidelines. The guidelines were developed...

  16. How Offshore Outsourcing Affects Costs and Value Creation

    DEFF Research Database (Denmark)

    Brandl, Kristin; Mol, Michael J.

    2012-01-01

    Although academic and public interest in service offshoring has increased in recent years, research remains focused mainly on antecedents and benefits of activities, overlooking process aspects. For that reason, we take a process perspective when conceptualizing around offshore outsourcing...... of knowledge-intensive business services (KIBS) in this research. We characterize and dissect the production process of KIBS into five stages (problem-finding & acquisition, problem-solving, choice, execution, monitoring & evaluation) and consequently are able to analyze how offshore outsourcing differentially...

  17. Business process management governance model

    OpenAIRE

    Stenšak, Jožica

    2016-01-01

    Theoretical part of this Master’s thesis is based on business process management governance. The term business process governance refers to a high-level model defining structures, metrics, roles and responsibilities for measuring, improvement and management of company key processes. Governance is one of key activity areas for increased business process maturity provided by maturity models. Establishing Center of Excellence for business process management is a governance key concept, which ena...

  18. Design Choices Underlying the Software as a Service (SaaS) Business Model from the User Perspective : Exploring the Fourth Wave of Outsourcing

    NARCIS (Netherlands)

    Joha, A.; Janssen, M.F.W.H.A.

    2012-01-01

    Software as a Service (SaaS) can be viewed as the fourth wave of outsourcing. SaaS is a relatively new type of service delivery model in which a service provider delivers its services over the web to many users on a pay per use or period basis. In the scarce literature available, the SaaS business

  19. Planning model of purchasing logistics in outsourcing

    Directory of Open Access Journals (Sweden)

    Igor JAKOMIN

    2014-03-01

    Full Text Available It is often the case that when preparing their offers, potential outsourcers of logistic activities do not thoroughly research all the activities that have an influence on the process of logistics. Consequently, they prepare relatively expensive offers (that can later lead to greater unexpected costs which, in many cases, business partners decide against and persist with their own existing methods of doing business. The original contribution to science in this article is a model that will aid better understanding of dealing with problems and will, in practice, serve as a tool for the successful execution of business offers by outsourcers. Following research we have discovered, and are able to confirm, that despite the high start-up costs of the outsourcing, in the long term the company can reduce logistic costs. The model presented serves as an in-depth analysis of the company which enables the definition of favourable and optimal offers for outsourcing. The model shown helps to minimise the influence of mistrust and emphasises the importance of reducing the logistic costs with outsourcing.

  20. Automatic generation of optimal business processes from business rules

    NARCIS (Netherlands)

    Steen, B.; Ferreira Pires, Luis; Iacob, Maria Eugenia

    2010-01-01

    In recent years, business process models are increasingly being used as a means for business process improvement. Business rules can be seen as requirements for business processes, in that they describe the constraints that must hold for business processes that implement these business rules.

  1. Human Resource Outsourcing Success

    Directory of Open Access Journals (Sweden)

    Hasliza Abdul-Halim

    2014-07-01

    Full Text Available The existing literature on partnership seems to take the relationship between partnership quality and outsourcing success for granted. Therefore, this article aims at examining the role of service quality in strengthening the relationship between partnership quality and human resource (HR outsourcing success. The samples were obtained from 96 manufacturing organizations in Penang, Malaysia. The results showed that partnership quality variables such as trust, business understanding, and communication have significant positive impact on HR outsourcing success, whereas in general, service quality was found to partially moderate these relationships. Therefore, comprehending the HR outsourcing relationship in the context of service quality may assist the organizations to accomplish HR outsourcing success by identifying areas of expected benefits and improvements.

  2. The Role of Contracts and Informal Relations in the Governance of IT Outsourcing Processes

    Science.gov (United States)

    Vaia, Giovanni; Tommasetti, Aurelio

    This paper aims to give a contribution to represent and comprehend the characteristics of the relationships between customers and providers in the specific context of IT services supply; furthermore it provides its peculiar perspective on the relationship between the formal governance, which is mostly realized through the use of contracts, and the informal relations based on trust and commitment between the parties. Moreover, the current study underlines that within contexts which are strongly based on the uncertain evolution both of market and technology, the governance of IT outsourcing processesneeds the development of complex informal relationships in support of the contracts. The study shows how it is possible to absorb the effects of the market and technology uncertainty within the IT outsourcing contracts. Moreover, the research shows how the use of dynamic contracting together with an explicit attention to the social processes can lead to remarkable operative and strategic benefits.

  3. MANAGEMENTUL RISCURILOR ÎN CADRUL CONTRACTELOR DE OUTSOURCING

    Directory of Open Access Journals (Sweden)

    Roman ZUBCO

    2015-12-01

    Full Text Available În articol sunt evidenţiate trăsăturile specifice ale cadrului contractual al outsourcing-ului şi măsurile de atenuare a riscurilor aferente. Autorul descrie efectele generate de transferul de active în cadrul externalizării proceselor de produ­cere şi argumentează atât laturile pozitive ale acestui fenomen, cât şi constrângerile ce pot rezulta. De asemenea, sunt menţionate elementele-cheie ale unui acord de outsourcing, care, în viziunea autorului, reprezintă precondiţiile unui parteneriat de succes în domeniul externalizării business-proceselor. THE RISK MANAGEMENT OF OUTSOURCING CONTRACTS The article highlights the special features of the contractual framework of the outsourcing and measures to mitigate the risks. The author describes the effects generated by the transfer of assets within the outsourcing of production processes and argues both positive sides of this phenomenon and constraints that may result. Also in the article are mentioned the key elements of an outsourcing agreement which in the author's vision represents a successful partnership in the field of outsourcing business processes

  4. Outsourcing Reverse Logistics

    OpenAIRE

    Logožar, Klavdij

    2008-01-01

    The external supply of logistics services is part of a trend toward outsourcing non-core logistics activities. The scope of third-party logistics may range from a relatively limited combination of activities (e.g. transportation, packaging and warehousing) to a comprehensive set of logistics services. The author first discusses the characteristics of business logistics in the manufacturing firms, which could be helpful in understanding of outsourcing logistics services. The author points out ...

  5. BUSINESS PROCESS REENGINEERING

    Directory of Open Access Journals (Sweden)

    Magdalena LUCA (DEDIU

    2014-06-01

    Full Text Available Business process reengineering determines the change of organizational functions from an orientation focused on operations through a multidimensional approach. Former employees who were mere executors are now determined to take their own decisions and as a result the functional departments lose their reason to exist. Managers do not act anymore as supervisors, but mainly as mentors, while the employees focus more attention on customer needs and less than the head’s. Under these conditions, new organizational paradigms are required, the most important being that of learning organizations. In order to implement a reengineering of the economic processes and promoting a new organizational paradigm the information technology plays a decisive role. The article presents some results obtained in a research theme ANSTI funded by contract no. 501/2000. Economic and financial analysis is performed in order to know the current situation to achieve better results in the future. One of its objectives is the production analyzed as a labour process and the interaction elements of this process. The indicators investigated in the analysis of financial and economic activity of production reflect the development directions, the means and resources to accomplish predetermined objectives and express the results and effectiveness of what is expected.

  6. UML in business process modeling

    Directory of Open Access Journals (Sweden)

    Bartosz Marcinkowski

    2013-03-01

    Full Text Available Selection and proper application of business process modeling methods and techniques have a significant impact on organizational improvement capabilities as well as proper understanding of functionality of information systems that shall support activity of the organization. A number of business process modeling notations were popularized in practice in recent decades. Most significant of the notations include Business Process Modeling Notation (OMG BPMN and several Unified Modeling Language (OMG UML extensions. In this paper, the assessment whether one of the most flexible and strictly standardized contemporary business process modeling notations, i.e. Rational UML Profile for Business Modeling, enable business analysts to prepare business models that are all-embracing and understandable by all the stakeholders. After the introduction, methodology of research is discussed. Section 2 presents selected case study results. The paper is concluded with a summary.

  7. Business Process Simulation: Requirements for Business and Resource Models

    Directory of Open Access Journals (Sweden)

    Audrius Rima

    2015-07-01

    Full Text Available The purpose of Business Process Model and Notation (BPMN is to provide easily understandable graphical representation of business process. Thus BPMN is widely used and applied in various areas one of them being a business process simulation. This paper addresses some BPMN model based business process simulation problems. The paper formulate requirements for business process and resource models in enabling their use for business process simulation.

  8. Outsourcing: It's Not Just about Money Anymore.

    Science.gov (United States)

    Keown, Cheryl

    1999-01-01

    Presents survey data from college and university business officers on the growing popularity of outsourcing traditional in-house services. Overviews are presented on outsourcing operations and maintenance (O/M) and planning and construction (P/C). Regional analyses by region, type, size, and role of O/M and P/C services outsourcing are provided.…

  9. Guidance in Business Process Modelling

    Science.gov (United States)

    Bartho, Andreas; Gröner, Gerd; Rahmani, Tirdad; Zhao, Yuting; Zivkovic, Srdjan

    This chapter shows how process modellers can be supported by guidance. If a telecommunication provider introduces a value-added service, this might involve the establishment of new business processes, whose specification is not trivial. A guidance engine can help a process engineer develop a new business process by stepwise refining, i.e. creating a more concrete version of the process from an abstract version. The guidance engine identifies inconsistencies and proposes possible refinement steps. The topics covered in this chapter range from theoretical foundations of business process refinement over the formalisation of refinement problems in ontologies to implementation issues. The presented solutions were developed in the MOST project.

  10. Moving Beyond Outsourcing

    DEFF Research Database (Denmark)

    Rai, Sudhanshu

    In this article I discuss the Indian outsourcing phenomena and ask the question now what? Using data from the Euro-India project I demonstrate that a small but significant part of the Indian IT entities are moving beyond outsourcing, to co-creation where Innovation and the desire to create new...... markets is the key driver. This does not imply that outsourcing will disappear but it does mean that firms will engage in globalization using innovative mix of business models and technical platforms. We discuss the implication of this slow transformation to co-creation of innovation for the global...... outsourcing industry. The key thesis of this paper is to discuss co-creation as a form of innovation and how such a form of innovation is likely to bring Indian companies rich dividends....

  11. Offshore Outsourcing

    DEFF Research Database (Denmark)

    Petersen, Bent; Benito, Gabriel R. G.; Dovgan, Olesya

    While the extant literature on offshore outsourcing deals with this operation mode in isolation, and typically with a focus on cost effects, we address the broader question of how companies choose and use outsourcing as part of foreign operation mode development and as a contributor...... that outsourcing can be used proactively to promote expanded international operations....

  12. Outsourcing competence

    NARCIS (Netherlands)

    Bergstra, J.; Delen, G.; van Vlijmen, B.

    2011-01-01

    The topic of this paper, competences needed for outsourcing, is organized by first providing a generic competence scheme, which is subsequently instantiated to the area of sourcing and outsourcing. Sourcing and outsourcing are positioned as different areas of activity, neither one of which is

  13. Getting the most from outsourcing.

    Science.gov (United States)

    Mak, C

    1996-04-01

    Outsourcing is common in the business world for its cost saving benefits. This article examines outsourcing as it is used in the Hong Kong healthcare setting for security services and assesses its outcomes in terms of cost, quality, performance, and control. The author reports on several management problems, and makes suggestions for effective outsourcing practices. Hospitals are advised to prepare and manage their contracts as if they were run in-house. Administrators who manage hospitals must examine their operations and try to add value to services where applicable, including outsourced services.

  14. Strategic Trajectories in the Offshoring and Offshore Outsourcing Process

    DEFF Research Database (Denmark)

    Slepniov, Dmitrij; Sørensen, Brian Vejrum

    2006-01-01

    shape organisational outcomes. It illustrates how standardised and/or non-core operations may gradually change their strategic scope through the actions of local decision makers, producing a self-reinforcing decision cycle. We conclude that the process, and particularly the agency exercised by middle...

  15. Outsourcing R&D

    DEFF Research Database (Denmark)

    Hsuan, Juliana; Mahnke, Volker

    2011-01-01

    downsides, risks, and costs that come with increasing use of external sources of innovation. Here, we suggest that research on outsourcing R&D has to move towards a balanced view on the profitability of such arrangements. To this end, we offer a review of what we know and need to know about outsourcing R......&D, suggest a simple, yet integrative model on the relation between outsourcing R&D and performance, and offer a research agenda that is instrumental in guiding companies’ process-management and design strategies when seeking to benefit from the outsourcing of R&D.......Outsourcing R&D is an increasingly explored corporate practice. Extant research advanced our initial understanding of its increasing importance and benefits. While the associated literature has blossomed, the enthusiasm of R&D managers is tenured by an increasing realization of the possible...

  16. PERJANJIAN PEMBORONGAN PEKERJAAN (OUTSOURCING DALAM HUKUM KETENAGAKERJAAN

    Directory of Open Access Journals (Sweden)

    Siti Kunarti

    2009-01-01

    Full Text Available Arrangement concerning of outsourcing in Law Number 13 Year 2003 concerning Labour, at one side have opened opportunity of new companies appearance which active in service, and on the other side, have enabled companies which have stood to do efficiency through exploiting of service company of outsourcing to product selected service or products which do not in direct corollation to especial business of company. There is no definitive measure him to determine especial as profession and not especial become the reason of justification for entrepreneur to execute outsourcing business regulasi the clearness in execution of harmless outsourcing in job relation.   Kata kunci: outsourcing

  17. Resolving Business Process Interference via Dynamic Reconfiguration

    NARCIS (Netherlands)

    van Beest, Nick R. T. P.; Bulanov, Pavel; Wortmann, Hans; Lazovik, Alexander; Maglio, PP; Weske, M; Yang, J; Fantinato, M

    2010-01-01

    For business processes supported by service-oriented information systems, concurrent execution of business processes still may yield undesired business outcomes as a result of process interference. For instance, concurrent processes may partially depend on a semantically identical process variable,

  18. Alignment of Business Process Management and Business Rules

    NARCIS (Netherlands)

    Pascal Ravesteijn; Richard Welke; dr. Martijn Zoet; Johan Versendaal

    2011-01-01

    From the article: Business process management and business rules management both focus on controlling business activities in organizations. Although both management principles have the same focus, they approach manageability and controllability from different perspectives. As more organizations

  19. What is Business Process Management?

    DEFF Research Database (Denmark)

    Møller, Charles; Tan, Rune Domino; Maack, Carsten Jessen

    2007-01-01

    Business Process Management (BPM) is an emerging new field in business. However there is no academically agreed upon conceptual framework. The aim of this paper is to establish a conceptual framework grounded in the recent literature. The purpose of this work is to ensure a better foundation...

  20. Business Process Customization using Process Merging Techniques

    NARCIS (Netherlands)

    Bulanov, Pavel; Lazovik, Alexander; Aiello, Marco

    2012-01-01

    One of the important application of service composition techniques lies in the field of business process management. Essentially a business process can be considered as a composition of services, which is usually prepared by domain experts, and many tasks still have to be performed manually. These

  1. Environmental management of business processes

    Directory of Open Access Journals (Sweden)

    Vesna Čančer

    2000-01-01

    Full Text Available Since the decision-makers in enterprises will accept the goals of environmental management only if they are motivated enough, comprehensible and useful tools should be generated to support environmentally oriented business decision-making. For that reason, a general optimisation model of the multiphase business process is presented in this paper. This model includes the possibilities for an integrated approach to environmental protection so that it can be applied as a scenario by the business process simulation for the evaluation of environmentally oriented business decisions on business performance. Furthermore, development and application possibilities of the presented model are introduced. Some measures of resource efficiency are developed using the presented optimisation model.

  2. Understanding the IT/business partnership - a business process perspective

    DEFF Research Database (Denmark)

    Siurdyban, Artur

    2014-01-01

    From a business process perspective, the business value of information technologies (IT) stems from how they improve or enable business processes. At the same time, in the field of strategic IT/business alignment, the locus of discussion has been how IT/business partnerships enhance the value of IT....... Despite this apparent relationship, the business process perspective has been absent from the IT/business alignment discussion. In this paper, we use the case of an industrial company to develop a model for understanding IT/business partnerships in business process terms. Based on our findings, we define...... these partnerships by allocating responsibilities between central IT and the local business during two stages of a process lifecycle: formation and standardization. The significance of the findings lies in how the model’s configuration leads to different types of IT units’ process centricity. This in turn affects...

  3. OUTSOURCING STRATEGIES. HOW TO FORMALIZE AND NEGOTIATE THE OUTSOURCING CONTRACT.

    Directory of Open Access Journals (Sweden)

    Meo Colombo Carlotta

    2011-07-01

    Full Text Available In the globalized economy multinational firms have given rise to local firms able to produce at a low cost and at acceptable quality levels. A growing number of firms have outsourced production and manufacturing activities of all types to these firms, not only to reduce production costs but also to make their organizational structures more streamlined and flexible. Outsourcing decisions, which originally were limited to production which had a modest technological content and was of marginal importance for the business in question, is increasingly adopted for activities which, requiring core competencies or belonging to the core business, were considered inseparable from the organization and thus not outsourceable. Gradually an outsourcing strategy has developed which has found it convenient to outsource even core competencies and functions, such as specialized manufacturing, which require a particular technology, marketing, product design, and the search for know-how (Prahalad and Hamel 1990: 79-91.Such an outsourcing strategy has a number of advantages, among which quality improvement, a greater focus on managing other core competencies, a greater flexibility and leverage regarding resources, along with the possibility of entering new markets, even ones with a high rate of development.This article analyzes the fundamental stages for an outsourcing strategy. It will demonstrate how, in order to achieve an outsourcing strategy, it is necessary to include outsourcing in the general strategy, gather suitable information for choosing the outsourcer, negotiate the contract with the supplier, choose the type of relationship to have with the supplier, and, finally, plan the transfer of activities and functions from the outsourcee to one or more outsourcers or providers.

  4. Controlling outsourced service delivery : Managing service quality in business service triads

    NARCIS (Netherlands)

    van Iwaarden, J.; van der Valk, W.

    2013-01-01

    Organisations are increasingly sourcing services that become part of their value proposition to their (business) customers from external providers. Often, these services are directly delivered by the service provider to the customer. The buying organisation, service provider and customer operate in

  5. Coping with cultural and maturity inequality in offshore outsourcing

    DEFF Research Database (Denmark)

    Hertzum, Morten; Pries-Heje, Jan

    2009-01-01

    Many companies consider and undertake outsourcing of their software-development activities. Often information systems development is outsourced to vendors in different cultures or with a different level of software-process maturity. Recommendations for managing such outsourcing arrangements...

  6. Business process modeling in healthcare.

    Science.gov (United States)

    Ruiz, Francisco; Garcia, Felix; Calahorra, Luis; Llorente, César; Gonçalves, Luis; Daniel, Christel; Blobel, Bernd

    2012-01-01

    The importance of the process point of view is not restricted to a specific enterprise sector. In the field of health, as a result of the nature of the service offered, health institutions' processes are also the basis for decision making which is focused on achieving their objective of providing quality medical assistance. In this chapter the application of business process modelling - using the Business Process Modelling Notation (BPMN) standard is described. Main challenges of business process modelling in healthcare are the definition of healthcare processes, the multi-disciplinary nature of healthcare, the flexibility and variability of the activities involved in health care processes, the need of interoperability between multiple information systems, and the continuous updating of scientific knowledge in healthcare.

  7. Governing IT outsourcing relationships

    CERN Document Server

    Kuhlmann, Daniel

    2012-01-01

    Hauptbeschreibung The dynamics of the relationship between service recipient and service provider in IS outsourcing relationships recently gained increased attention as relationships are believed to have a considerable influence on IS outsourcing success. This study adds to this growing field of interest by developing an IS outsourcing relationship framework in the form of a process model. Three rather disjointed areas of research, namely contractual governance, relational norms, and control, have been set in a common context by interrelating them as the three main governance modes

  8. Business Process Modelling for Measuring Quality

    NARCIS (Netherlands)

    Heidari, F.; Loucopoulos, P.; Brazier, F.M.

    2013-01-01

    Business process modelling languages facilitate presentation, communication and analysis of business processes with different stakeholders. This paper proposes an approach that drives specification and measurement of quality requirements and in doing so relies on business process models as

  9. Outsourcing to China.

    Science.gov (United States)

    Liu, Jacqueline

    2004-12-01

    To enhance competitive advantage in the face of increasing globalisation, companies need to consider moving certain operations to China, if they have not done so already. This article describes the evolving nature of outsourcing to China and what companies need to consider to be successful in this business model.

  10. Comparative analysis of business rules and business process modeling languages

    Directory of Open Access Journals (Sweden)

    Audrius Rima

    2013-03-01

    Full Text Available During developing an information system is important to create clear models and choose suitable modeling languages. The article analyzes the SRML, SBVR, PRR, SWRL, OCL rules specifying language and UML, DFD, CPN, EPC and IDEF3 BPMN business process modeling language. The article presents business rules and business process modeling languages theoretical comparison. The article according to selected modeling aspects of the comparison between different business process modeling languages ​​and business rules representation languages sets. Also, it is selected the best fit of language set for three layer framework for business rule based software modeling.

  11. Options in information systems outsourcing.

    Science.gov (United States)

    Freed, D H

    1993-06-01

    Virtually any of the activities required to operate a hospital's information systems department can be outsourced, that is, performed by an outside firm. Outsourcing can be used as a business strategy to optimize resources to attain financial, tactical and strategic goals. Benefits include a smaller IS staff, reduced overhead and cost avoidance particularly in the area of capital equipment purchasing. However, outsourcing IS is not without risks and is not a panacea. It may even bring on its own challenges, particularly in managing expectations of in-house personnel. Risks include loss of control, vendors with little or no experience with the hospital's operations and culture and dependence on vendors when in-house personnel cannot adapt. IS outsourcing hasn't got as much of a track record in health care as in other industries, but with the growing cost and complexity of hospital IS operations, outsourcing seems inevitable.

  12. MANAGEMENTUL RISCURILOR ÎN CADRUL CONTRACTELOR DE OUTSOURCING

    National Research Council Canada - National Science Library

    Roman ZUBCO

    2015-01-01

    ... externalizării business-proceselor. THE RISK MANAGEMENT OF OUTSOURCING CONTRACTS The article highlights the special features of the contractual framework of the outsourcing and measures to mitigate the risks...

  13. A business process model as a starting point for tight cooperation among organizations

    Directory of Open Access Journals (Sweden)

    O. Mysliveček

    2006-01-01

    Full Text Available Outsourcing and other kinds of tight cooperation among organizations are more and more necessary for success on all markets (markets of high technology products are particularly influenced. Thus it is important for companies to be able to effectively set up all kinds of cooperation. A business process model (BPM is a suitable starting point for this future cooperation. In this paper the process of setting up such cooperation is outlined, as well as why it is important for business success. 

  14. PERJANJIAN PEMBORONGAN PEKERJAAN (OUTSOURCING DALAM HUKUM KETENAGAKERJAAN

    Directory of Open Access Journals (Sweden)

    Siti Kunarti

    2009-01-01

    Full Text Available Arrangement concerning of outsourcing in Law Number 13 Year 2003 concerning Labour, at one side have opened opportunity of new companies appearance which active in service, and on the other side, have enabled companies which have stood to do efficiency through exploiting of service company of outsourcing to product selected service or products which do not in direct corollation to especial business of company. There is no definitive measure him to determine especial as profession and not especial become the reason of justification for entrepreneur to execute outsourcing business regulasi the clearness in execution of harmless outsourcing in job relation.

  15. Aktuelles Schlagwort: Business Process Intelligence

    NARCIS (Netherlands)

    Mutschler, B.B.; Reichert, M.U.

    In jüngerer Vergangenheit rückt vermehrt die Erfassung und Analyse von Prozessechtdaten (z.B. zum Start und Ende von Prozessaktivitäten) in den Blickpunkt. Solche Daten werden von den meisten prozessorientierten Informationssystemen geliefert. Das Schlagwort Business Process Intelligence (BPI)

  16. The role of outsourcing in the mechanism of economic security activities of cluster formations

    Directory of Open Access Journals (Sweden)

    T. I. Ovchinnikova

    2016-01-01

    Full Text Available The article considers the concept of “outsourcing”, “economic safety’, “cluster formation”. Outsourcing is defined as external influences that contribute to the effective operation of the enterprise. The economic essence of "outsourcing" in the research and domestic practice, which has hitherto manifested itself only as a method of attracting temporary workers in the field. On the example of the dairy industry is studied safe operation as sustainable, and competitive Bozrikova their behavior with regard to outsourcing. Studied the differences of the processes of cooperation, subcontracting and clustering. Stated that cooperation and subcontracting are the component parts outsourcing, which covers the process of production or provision of services; the outsourcing justifies: the transfer of technical functions or business processes, and thus part of the risks transferred to the outsourcing provider. An example of adaptive modeling outsourcing, suggesting that in the future, the projected volume of production, processing and sales of dairy products manufactured by the enterprises of dairy industry of the Voronezh region belonging to a cluster will be reduced through the introduction of a mechanism of outsourcing. It proves that the risk of bankruptcy of enterprises on the basis of adaptive models. The application of the mechanism of outsourcing in order to increase the economic security, in particular, such of its functions as the transmission of external organizations not only certain social functions (such as the use of temporary workers, but also the activities of the business processes to optimize all kinds of resources and concentration of efforts on the core activities of each company within the cluster APK. Analysis conducted by the authors suggests: in the future, the projected volume of production, processing and sales of dairy products manufactured by the enterprises of agriculture, dairy production and trade of the Voronezh

  17. Aligning drivers, contract, and management of IT-outsourcing relationships: a type-dependent model

    DEFF Research Database (Denmark)

    Arenfeldt, Katrine; Corty Dam, Amalie; Harder Fenger, Kim

    2017-01-01

    In today’s competitive business environment, information technology outsourcing has become a wide-spread reality across all industries and sectors. Researchers have investigated this complex phenomenon from various angles, and established a sound knowledge base regarding the drivers, management...... that relates aspects of contractual governance and relationship management to three generic types of IT outsourcing, based on their underlying drivers: task-based, process-based, and partnership-based outsourcing. Our model identifies the specific contractual and managerial factors relevant for each type...

  18. Benefits of Outsourcing Strategy and IT Technology in Clinical Trials

    Science.gov (United States)

    Stamenovic, Milorad; Dobraca, Amra

    2017-01-01

    Introduction: Aim of this paper is to describe some of models of outsourcing (numerous and response to different types of risks and increment of quality is based on individual problem and situation). Defining whether to outsource or not and whether to build or buy new information technology (IT) is question for contract research organization (CRO) and Pharma companies dealing with clinical trials, so the aim of this paper is to show business model that could make process of decision making less time consuming, less segmented and more efficient. Material and methods: This paper has a descriptive character, and represents a review of the literature that deals with the described issues. Results: Outsourcing should enable optimal capacity flexibility (technology that is outsourced should be done only optimally not entirely). The goal with CRO partners is to establish equivalent levels of global quality, as extensions of other research and development activities (by unification of standards of performance of alliance partners with best standards of industry). IT is gaining greater significance at each stage of clinical study and represent an inevitable element of the quality of a clinical study (for the purpose of monitoring of clinical site activities, data collection and management, medical monitoring, statistical programming, statistical analysis, clinical study reporting). Conclusion: CROs are able to maximize work within the CRO global development, to support the notion of a fully integrated outsourced company; facilitate the use of similar business processes and norms, reusing established CRO standards and improve CRO operational decision making within outsourced studies by providing consistent and current information across outsourced and in-house activities. PMID:29114116

  19. Benefits of Outsourcing Strategy and IT Technology in Clinical Trials.

    Science.gov (United States)

    Stamenovic, Milorad; Dobraca, Amra

    2017-09-01

    Aim of this paper is to describe some of models of outsourcing (numerous and response to different types of risks and increment of quality is based on individual problem and situation). Defining whether to outsource or not and whether to build or buy new information technology (IT) is question for contract research organization (CRO) and Pharma companies dealing with clinical trials, so the aim of this paper is to show business model that could make process of decision making less time consuming, less segmented and more efficient. This paper has a descriptive character, and represents a review of the literature that deals with the described issues. Outsourcing should enable optimal capacity flexibility (technology that is outsourced should be done only optimally not entirely). The goal with CRO partners is to establish equivalent levels of global quality, as extensions of other research and development activities (by unification of standards of performance of alliance partners with best standards of industry). IT is gaining greater significance at each stage of clinical study and represent an inevitable element of the quality of a clinical study (for the purpose of monitoring of clinical site activities, data collection and management, medical monitoring, statistical programming, statistical analysis, clinical study reporting). CROs are able to maximize work within the CRO global development, to support the notion of a fully integrated outsourced company; facilitate the use of similar business processes and norms, reusing established CRO standards and improve CRO operational decision making within outsourced studies by providing consistent and current information across outsourced and in-house activities.

  20. [The contracting process and outsourcing in health: the scenario for dispute between public and private interests].

    Science.gov (United States)

    Albuquerque, Maria do Socorro Veloso; Morais, Heloísa Maria Mendonça de; Lima, Luci Praciano

    2015-06-01

    This research analyzed the public-private composition in the municipal health network and aspects of the contracting/outsourcing process for services over the period from 2001 to 2008. The research method used was a case study with documentary research and interviews. The interviewees were former secretaries of health, directors of regulation and district managers. The categories of analysis used were public funds, care networks and public control. The results showed that the contracting was restricted to philanthropic units. With respect to the other private establishments linked to the public care network, non-compliance with programmatic aspects was detected, such as the lack of regulation of bidding processes required for contracting. Management authorities did not actively pursue building up state public services, or the formation of care networks. The contracted establishments conducted their activities without effective external and internal control mechanisms, which are paramount for the proper use of public resources. The authors conclude that the contracting process does not significantly alter the standard of buying and selling of services and indeed does not enhance the empowering process of the role of the public domain.

  1. CLINICAL OUTSOURCING

    National Research Council Canada - National Science Library

    2017-01-01

    ... be the second largest biopharmaceutical outsourcing provider. Based on the May 9 closing price of INC Research common stock, the transaction values inVentiv at an enterprise value of approximately...

  2. Putting HR outsourcing into practice.

    Science.gov (United States)

    Berger, Michael

    2007-01-01

    Faced with the time-consuming responsibility of human resources (HR) management, a growing number of medical practices are outsourcing their HR to professional employer organizations (PEOs) so they can concentrate on their core business. A PEO functions as an HR department-minus the high overhead-managing daily administrative tasks such as payroll processing and related tax filings, employee benefits, and workers' compensation coverage and claims resolution. PEOs help physicians' offices keep up with the piles of paperwork that never seem to shrink, freeing doctors to focus on patient care and building their practice. Because of their volume buying power, PEOs are able to offer employees of small medical practices big-company benefits-everything from health, dental, and vision coverage to long-term disability insurance and tuition assistance. A fledgling industry only a decade ago, HR outsourcing has morphed into a blossoming industry. Enlisting the services of a PEO is now considered de rigueur in many small business circles.

  3. Managing strategic outsourcing in the healthcare industry.

    Science.gov (United States)

    Roberts, V

    2001-01-01

    Hospitals and healthcare systems are facing increased financial difficulties because of the Balanced Budget Act of 1997 and managed care. As a result, healthcare executives face the challenge of reducing costs while maintaining quality patient care. One of the strategic tools healthcare executives use to meet this challenge is outsourcing. Even though outsourcing has many benefits, outsourcing will fail if not managed successfully. Senior executives must choose outsourcing managers who have the necessary leadership capabilities. Managing outsourcing requires an understanding of outsourcing strategy, the benefits and risks of outsourcing, the evaluation process, and the methods to managing strategically. With appropriate management, strategic outsourcing should provide healthcare executives with a viable strategy for controlling costs and maintaining quality patient care.

  4. Learning Paths to Offshore Outsourcing

    DEFF Research Database (Denmark)

    Maskell, Peter; Pedersen, Torben; Petersen, Bent

    in low-cost countries is best described as a learning-by-doing process in which the offshore outsourcing of a corporation goes through a sequence of stages towards sourcing for innovation. Initially, a corporation’s outsourcing is driven by a desire for cost minimization. Over a period of time...

  5. A brief analysis of the outsourcing industry in Romania

    Directory of Open Access Journals (Sweden)

    Andreea Burciu

    2015-06-01

    Full Text Available Outsourcing is rather a new way of doing business and optimising a company's processes. The paper offers an overview of the definitions of the term, which are the benefits and the risks of the choice of outsourcing and how should this decision be made. Using various sources, we tried to create a proper image of this industry and explain what it will be still growing in the future. The study aims to address the global landscape and then focus on Romania's position on the market by using data provided by the National Bank of Romania and the International Monetary Fund, as well as consultancy companies.

  6. Business Intelligence in Process Control

    Science.gov (United States)

    Kopčeková, Alena; Kopček, Michal; Tanuška, Pavol

    2013-12-01

    The Business Intelligence technology, which represents a strong tool not only for decision making support, but also has a big potential in other fields of application, is discussed in this paper. Necessary fundamental definitions are offered and explained to better understand the basic principles and the role of this technology for company management. Article is logically divided into five main parts. In the first part, there is the definition of the technology and the list of main advantages. In the second part, an overview of the system architecture with the brief description of separate building blocks is presented. Also, the hierarchical nature of the system architecture is shown. The technology life cycle consisting of four steps, which are mutually interconnected into a ring, is described in the third part. In the fourth part, analytical methods incorporated in the online analytical processing and data mining used within the business intelligence as well as the related data mining methodologies are summarised. Also, some typical applications of the above-mentioned particular methods are introduced. In the final part, a proposal of the knowledge discovery system for hierarchical process control is outlined. The focus of this paper is to provide a comprehensive view and to familiarize the reader with the Business Intelligence technology and its utilisation.

  7. Offshoring en outsourcing in de dienstensector

    NARCIS (Netherlands)

    Jagersma, P.K.; Gorp, van D.M.

    2006-01-01

    Het Center for International Business van Nyenrode heeft verschillende onderzoeken gedaan om offshoring en outsourcing op een systematische manier in kaart te brengen. Het laatste onderzoek betrof de dienstensector. Ook in deze sector wordt steeds vaker gebruik gemaakt van offshoring en outsourcing.

  8. A Content Specification for Business Process Models

    Directory of Open Access Journals (Sweden)

    Akhilesh Bajaj

    1996-11-01

    Full Text Available Business process modeling is an essential prerequisite to business process reengineering (BPR, and workflow management (WFM. Process models have been traditionally used to model software processes, and many business process models are adaptations of these process models. Using these process models to represent business processes results in two problems. First, since these process models usually represent different perspectives of systems (or in this case, businesses the user needs to integrate multiple existing models to completely represent the business processes. This reduces the ease of use, and leads to a lower acceptance by users. Second, business processes contain concepts not found in software processes (e.g., physical objects, roles, etc.. Traditional process models cannot represent these new concepts, and hence traditional process models model business processes inadequately. These two problems can be easily solved if a comprehensive business process model exists, that models all perspectives of a business process, and that allows representation of these new concepts. As a first step towards this goal, we propose a content specification that would need to be satisfied by such a business process model. The primary contribution of this work is a comprehensive content specification for a business process model that will solve the two problems listed above. This content specification also serves as a framework to analyze process models in detail, and to compare them based on their content (i.e., what concepts they model and the degree to which they model each aspect of a business process (i.e., how much of a business process they model.

  9. The application of outsourcing decision-making methods in a logistics context in South Africa

    Directory of Open Access Journals (Sweden)

    Naomi Bloem

    2015-02-01

    Full Text Available Background: Companies have often relinquished the control of important business functions to outside suppliers for the sake of short-term savings and because of the lack of use of proper decision-making methods within the business.Objectives: This article identified three methods of decision-making and applied it to a logistics outsourcing problem. The logistics outsourcing problem consisted of a make-or-buy decision as well as a supplier selection process. The purpose of the study was to determine the most suitable method in the case of logistics outsourcing.Method: The decision-making methods were applied to a South African case study within the fast moving consumer goods (FMCG industry. The logistics functions considered in the case study included secondary distribution and warehousing of finished goods. Each method considered the same evaluation criteria and the results were analysed and compared.Results: Each method produced different results to the logistics outsourcing problem. The method developed by Platts, Probert and Canez (2000 suggested that the logistics functions be insourced. The decision tree method suggested outsourcing both functions, with a unit rate cost model. The results from the linear programming (LP method indicated that the secondary distribution function should be insourced and the warehousing function outsourced, with a fixed and variable cost model pending further analysis of the demand trends.Conclusion: The study provides empirical evidence that proven outsourcing decision-making methods, such as the method developed by Platts et al. (2000, the LP method and the decision tree method traditionally applied to a manufacturing outsourcing decision problem, can be adapted and applied to a logistics outsourcing decision problem of a South African FMCG company.

  10. Who benefits from outsourcing? A study of one italian region’s small firms

    Directory of Open Access Journals (Sweden)

    Ignazio Drudi

    2013-05-01

    Full Text Available This paper analyses the production outsourcing of Emilia-Romagna’s small clothing manufacturers, using a new rich firm-level dataset. This dataset has the considerable advantage of containing interesting information about the outsourcing of certain phases of the production process that no other data source offers. The production process of these firms, which may be of a totally integrated or more fragmented nature, is thus analysed, and the effects of outsourcing are investigated. Since the analysis of the impact of outsourcing at the firm level has always focused more on productivity than on profitability (Olsen 2006, we are going to study the impact of outsourcing decisions both on a firm’s value added and on its gross earnings, by estimating econometric models. These models allow us to incorporate a firm’s outsourcing propensity into the impact evaluation, by adjusting for possible selection bias (Amemija 1985; Schnedler 2005. Our findings show that outsourcing has a positive effect on both productivity and, in particular, on profitability, thus confirming that Italian small clothing businesses tend to place immediate profit before productivity and growth.

  11. Relationship Between Logistics Service's Perceived Value and Outsourcing of Logistics Activities

    Directory of Open Access Journals (Sweden)

    Klavdij Logožar

    2006-07-01

    Full Text Available Outsourcing has become increasingly popular in recentyears, and is often quoted as a means of coping with rapidchanges in technology and in the business environment. Thescope of third -party logistics may range from a relatively limitedcombination of activities (e. g. transportation and warehousingto a comprehensive set of logistics services. The authorsfirst define the reasons for outsourcing with the emphasis onbusiness logistics. They particularly point out the motivationsfor logistics outsourcing, the possibilities of logistics outsourcing,and they present the process of outsourcing partner selectionas well. Finally, they analyze the specific issues of logisticsservice's perceived value in outsourcing logistics activities onthe basis of the survey carried out in Slovenian companies. Thepurpose of the survey was to measure the customers' perceptionof different characteristics of logistics provider which can be decisivewhen manufacturing firms are trying to make a decisionwhether to outsource and which logistics provider to select. Thepaper creates a framework for the selection of the importantand perceived characteristics of logistics provider relevant tocustomer in the process of the logistics supplier selection.

  12. [Outsourcing. Advantages and disadvantages of these processes with regard to the management from the view of the technical services in a hospital].

    Science.gov (United States)

    Chen, B

    1999-01-01

    Cost effectiveness and improvement of service quality are the main reasons for outsourcing in hospitals. Long term relationships and customer satisfaction confirm the concept of providing complex services from external specialized companies. There is no standard guideline to determine whether outsourcing should be preferred to inhouse service. Outsourcing is not a guarantee for improved service and a lot of promoted advantages could theoretically also be provided by inhouse service departments. But the effectiveness of inhouse services has to be proven in comparison and competition to external providers. The often named disadvantages of outsourcing have to be considered. Nevertheless they are also not only subject to outsourcing and can also be a problem in inhouse organisations. Furthermore a proper controlling is an important tool to eliminate most of the difficulties in outsourcing projects. In the competition between internal and external service providers concepts of service partnerships that integrate internal and external resources will be the successful ones in the long run. The main potential for improvement is the optimization of the whole process of maintenance management, instead of the mere reduction of head count.

  13. Business Process Modeling: Perceived Benefits

    Science.gov (United States)

    Indulska, Marta; Green, Peter; Recker, Jan; Rosemann, Michael

    The process-centered design of organizations and information systems is globally seen as an appropriate response to the increased economic pressure on organizations. At the methodological core of process-centered management is process modeling. However, business process modeling in large initiatives can be a time-consuming and costly exercise, making it potentially difficult to convince executive management of its benefits. To date, and despite substantial interest and research in the area of process modeling, the understanding of the actual benefits of process modeling in academia and practice is limited. To address this gap, this paper explores the perception of benefits derived from process modeling initiatives, as reported through a global Delphi study. The study incorporates the views of three groups of stakeholders - academics, practitioners and vendors. Our findings lead to the first identification and ranking of 19 unique benefits associated with process modeling. The study in particular found that process modeling benefits vary significantly between practitioners and academics. We argue that the variations may point to a disconnect between research projects and practical demands.

  14. Business process Innovation – The LEGO Case

    DEFF Research Database (Denmark)

    Møller, Charles; Hansen, Poul H. Kyvsgård

    2006-01-01

    infrastructure therefore is critical. Today nearly every business relies on their Enterprise System (ES) for process integration and the future generations of Enterprise Systems will increasingly be driven by business process models. Consequently process modelling and improvement will become vital for business......Most organizations today are required not only to establish effective business processes but they are required to accommodate for changing business conditions at an increasing rate. Many business processes extend beyond the boundary of the enterprise into the supply chain and the information...... process innovation (BPI) in future organizations. This paper explores the applicability of one particular methodology for Business Process Innovation to deal with the challenge that the LEGO organization is facing with the alignment of their product development process and their supply chain. The paper...

  15. Changing the way employee benefit communications are produced: outsourcing, a more efficient, less costly process.

    Science.gov (United States)

    Herren, K

    1995-12-01

    Outsourcing may offer employers an efficient, cost-effective way to produce employee benefit communications. It offers a way to utilize the latest technology to produce personalized benefit statements or to target an announcement of benefit changes to a specific group of employees.

  16. Treating the Information and Communication Technologies in the Offshore Outsourcing Process

    DEFF Research Database (Denmark)

    Perunovic, Zoran; Christoffersen, Mads

    2006-01-01

    A qualitative research, based on 12 in-depth interviews within 12 companies has been conducted in order to explore information and communication technologies’ (ICT) utilisation in outsourcing. Three groups of companies regarding the consideration of ICT in the pre-transition phase, and ICT...

  17. Outsourcing of Training

    Energy Technology Data Exchange (ETDEWEB)

    GAMIN, J.E.

    1999-06-17

    Several lessons are covered that has been learned at Fluor Daniel Hanford during their outsourcing effort. We have overcome problems because of our joint commitment to success. We continue to work our way through issues as they arise. On the positive side, several good things have happened as a result of outsourcing. Our training provider (EXITECH) has proven to be very responsive to our many different customers. We have been able to establish and support a 6-month training schedule for the first time. This has allowed the different facilities who send workers to training with more flexibility in planning their workers' time away from their jobs. In addition to the master training schedule, each facility on the Hanford Site has its own special or emergent training needs, and EXITECH has been very responsive in meeting these individual facilities' needs. Student and supervisor feedback on the quality and effectiveness of environmental, safety and health training provided by EXITECH has been very positive. Worker and supervisor feedback indicates the ''hands-on'' training serves their needs, and focuses on what they need to know to be able to perform work safely and efficiently. EXITECH strives very hard at presenting training so students can become successful in their training efforts. The workforce has noticed EXITECH's training philosophy is based on shared success with the trainee, not failure. Along the way, FDH has saved money as a result of this outsourcing. During our first year of the contract, we estimated a $400,000 savings. The decision as to outsource training is likely the most important you will make for your organization. In our situation, it fit the business goals we had established in our bid for the Hanford contract. However, if we were to begin again, we would factor some of the valuable lessons learned experienced during the first 16 months of our current outsourcing.

  18. Logistics outsourcing by manufacturers in South Africa

    Directory of Open Access Journals (Sweden)

    Beverley Waugh

    2011-11-01

    Full Text Available As organisations find themselves in an increasingly dynamic and competitive world they are seeking new strategies to ensure their competitive advantage and profitability. Logistics presents an area in which these organisations can improve customer service and reduce costs, and strategies in support thereof such as the outsourcing of logistics activities, should be considered. However, it is critical that logistics outsourcing is done diligently to avoid potential problems for the organisation and to achieve the best possible benefits. In South Africa little research has been done regarding current outsourcing practices of local manufacturers. In this article literature on international logistics outsourcing as well as research on some of the logistics outsourcing practices of South African manufacturers is discussed. The findings of a questionnaire survey of South African manufacturers provided information on their logistics outsourcing practices and problems. Prominent issues seem to include inadequate managerial involvement in the logistics outsourcing process, as well as insufficient time spent on many of the important aspects of the outsourcing agreement, the transitioning of resources and ongoing management of the outsourced relationship. It is concluded that a thorough outsourcing process should be followed in order to achieve the benefits of logistics outsourcing.

  19. The Dynamics and Trends of Development of Financial Services Outsourcing in the Global and Supranational Markets

    Directory of Open Access Journals (Sweden)

    Omelchenko Lyudmila S.

    2017-09-01

    Full Text Available The increase of efficiency and productivity, reduction of costs on the process of financial management of business entities using financial services outsourcing, services of financial outsourcing as segments of the international market of intellectual services, is a relevant research topic for the development of Ukraine’s economy. To determine the trends, advantages and disadvantages of this financial tool in the global and regional markets — America, EMEA, Asia (2006-2015 — mathematical methods were applied. There obtained equations of the most suitable trend lines of the considered values, which showed that the advantage in terms of costs of outsourcing contracts belongs to the segment of financial services outsourcing. Despite the existing potential, companies-outsourcers in Ukraine are not represented in this market for intellectual services either as customers or as executors of financial services. It is necessary to develop methodological and methodic recommendations for increasing the activity of Ukrainian outsourcing companies in the international market for financial services outsourcing.

  20. A classification of logistic outsourcing levels and their impact on service performance: evidence from the food processing industry

    NARCIS (Netherlands)

    Lilly Hsiao, L.; Kemp, R.G.M.; Vorst, van der J.G.A.J.; Omta, S.W.F.

    2010-01-01

    Most studies of logistics outsourcing have focused on cost reduction, while few studies have reported on service benefits. This study empirically examines if outsourcing different logistics activities results in differences in logistics service performance. We identify and analyze the outsourcing of

  1. Patterns for Semantic Business Process Modeling

    OpenAIRE

    Seitz, Christian

    2008-01-01

    Business Process Management has been one of the main topics in commercial information technology for many years and is becoming even more important now. The graphical modeling of business processes and their processing into software products requires so much human labor, that the production cycles can not comply with the fast changing demands of today's global markets. To improve the degree of automatic processing in Business Process Management, techniques from the Semantic Web like ontologie...

  2. Business Process Impact Visualization and Anomaly Detection

    OpenAIRE

    Hao, Ming C.; Keim, Daniel A.; Dayal, Umeshwar; Schneidewind, Jörn

    2006-01-01

    Business operations involve many factors and relationships and are modeled as complex business process workflows. The execution of these business processes generates vast volumes of complex data. The operational data are instances of the process flow, taking different paths through the process. The goal is to use the complex information to analyze and improve operations and to optimize the process flow. In this paper, we introduce a new visualization technique, called VisImpact that turns raw...

  3. Business Process Quality Computation : Computing Non-Functional Requirements to Improve Business Processes

    NARCIS (Netherlands)

    Heidari, F.

    2015-01-01

    Business process modelling is an important part of system design. When designing or redesigning a business process, stakeholders specify, negotiate, and agree on business requirements to be satisfied, including non-functional requirements that concern the quality of the business process. This thesis

  4. Business process transformation the process tangram framework

    CERN Document Server

    Sharma, Chitra

    2015-01-01

    This book presents a framework through transformation and explains  how business goals can be translated into realistic plans that are tangible and yield real results in terms of the top line and the bottom line. Process Transformation is like a tangram puzzle, which has multiple solutions yet is essentially composed of seven 'tans' that hold it together. Based on practical experience and intensive research into existing material, 'Process Tangram' is a simple yet powerful framework that proposes Process Transformation as a program. The seven 'tans' are: the transformation program itself, triggers, goals, tools and techniques, culture, communication and success factors. With its segregation into tans and division into core elements, this framework makes it possible to use 'pick and choose' to quickly and easily map an organization's specific requirements. Change management and process modeling are covered in detail. In addition, the book approaches managed services as a model of service delivery, which it ex...

  5. The Conceptual Framework for Business Process Innovation

    DEFF Research Database (Denmark)

    Møller, Charles

    This paper proposes a research program on Business Process Innovation: Towards Global Supply Chain Intelligence. Few words are more ubiquitous in business or society today than "innovation". This reflects that businesses are striving for ways to survive and thrive in an increasingly complex....... Organizations today are required not only to operate effective business processes but they also need to accommodate to changing business conditions at an increasing rate. Consequently the ability to develop and implement new processes driven by the Enterprise Information Systems is a central competence in most...... industries, and furthermore it is a critical practice for a global enterprise. The next practice in Global Supply Chain Management is Business Process Innovation. Business Process Innovation is the transformation of a global supply chain driven by a new advanced Enterprise Information Systems technology...

  6. The Management-Business Process: Cultural Considerations.

    Science.gov (United States)

    Ruiz, Reynaldo

    The effect of culture on the business management process in a Hispanic setting is explored for the benefit of persons in business in Latin America or with Hispanic groups in the United States. Understanding of cultural differences is important for business managers who work with Spanish speaking employees or clients because of the wide-ranging and…

  7. The Morning After: What Happens When Outsourcing Relationships End?

    Science.gov (United States)

    Barney, Hamish T.; Low, Graham C.; Aurum, Aybüke

    Many firms are reevaluating their initial outsourcing decisions for various reasons, including whether the goals set for the outsourcing effort were achieved, changes in the business environment, internal changes, and/or mergers. An increasing number of outsourcing deals are being terminated and backsourced or re-outsourced. According to a recent international industry survey 49% of companies engaged in outsourcing have terminated outsourcing contracts prematurely. Research has not reflected this trend with few studies concentrating on what firms do after they terminate or fail to extend an outsourcing contract. It is argued that there is a need to study this important and increasingly frequent decision. The main contribution of this chapter is to present an outsourcing decision model and demonstrate its applicability with respect to a recent sourcing decision.

  8. Business process modeling in the cloud

    OpenAIRE

    Yarahmadi, Aziz

    2014-01-01

    In this study, I have defined the first steps of creating a methodological framework to implement a cloud business application. The term 'cloud' here refers to applying the processing power of a network of computing tools to business solutions in order to move on from legacy systems. I have introduced the hardware and software requirements of cloud computing in business and the procedure by which the business needs will be found, analyzed and recorded as a decision making system. But first we...

  9. Collaboration, learning and innovation across outsourced services value networks software services outsourcing in China

    CERN Document Server

    Abbott, Pamela; Du, Rong

    2015-01-01

    This book collects and reports on the results of a study conducted on the Chinese Software and Services Outsourcing (SSO) industry, focusing on one of its main players as a key case study. Two sets of research findings are presented: first, the knowledge management and communication processes inherent within a highly collaborative software development project between the case study company and one of its long-term UK clients are explored and distilled into specific practices; second, at the organizational level, the strategies used by the company to build and exploit capabilities and to dynamically configure resources to promote specific value positions along its outsourced services value networks are identified and discussed. The significance of these findings for similar China-based global high-tech firms and the value of this organizational form in moving closer to the goals of the 2020 enterprise vision are both discussed, along with the implications of the findings for EU/UK businesses operating in simil...

  10. Investigation of IT/IS Outsourcing in Singapore

    OpenAIRE

    Mui, Angela Koh Ser

    2003-01-01

    The concept of outsourcing information technology (IT) or systems (IS) has been around since mid 1960s. Today, outsourcing has become a potentially viable business solution that many IT managers are looking into in order to remain competitive in the current dynamic business and technological environment. In Singapore, the recent IT outsourcing by DBS Bank has raised the awareness and sparked off the interest to conduct this study. The purpose of this thesis is therefore to investigate this la...

  11. Digitizing business processes in the intersection of energy, forest and ICT industries

    Energy Technology Data Exchange (ETDEWEB)

    Mustonen, T.; Karvonen, M.; Soininen, L.; Hellsten, K.; Kaessi, T.

    2008-07-01

    The focal question of the study was to increase the understanding of electronic business in the forest and energy sectors. To recognize trends, business potential and best ideas in this field, we have used interviews, the Delphi method, Scenario method, Idea session methods, analysis of alliances, Clustering and Portfolio management tools. One purpose of this study is to combine 'top down' approaches in describing alternative future views in electronic business field and 'bottom up' approaches to situate business ideas into different scenarios and contexts. Electrification of business processes can be divided into the electrification of organizations' internal processes, processes between organizations, and electrification of customer interface. According to results organizations are already quite advanced in optimizing internal processes and the next phase is to optimize processes between different actors, which also provide opportunities for new kind of services and products. At the customer interface value orientation instead of an 'IT as your service' orientation is one of the main driving forces. Although the motivation for e-business projects primarily come now from cost savings and productivity improvements, opportunities for new business innovations increase significance in the future. Most important technological drivers of change include common global standards, interoperability, service oriented architecture (SOA), Web Services, radio frequency identification (RFID) and IT outsourcing. Business logic has changed toward a more networked action with a customer value orientation. An overall view resulting from the study is that the industries' opportunity spectrum for digital business development is relatively wide. Key questions in digitization strategies of industries include the division between industry core processes and support processes and in the outsourcing strategies of these different processes. The results

  12. Modeling business processes: theoretical and practical aspects

    Directory of Open Access Journals (Sweden)

    V.V. Dubininа

    2015-06-01

    Full Text Available The essence of process-oriented enterprise management has been examined in the article. The content and types of information technology have been analyzed in the article, due to the complexity and differentiation of existing methods, as well as the specificity of language, terminology of the enterprise business processes modeling. The theoretical aspects of business processes modeling have been reviewed and the modern traditional modeling techniques received practical application in the visualization model of retailers activity have been studied in the article. In the process of theoretical analysis of the modeling methods found that UFO-toolkit method that has been developed by Ukrainian scientists due to it systemology integrated opportunities, is the most suitable for structural and object analysis of retailers business processes. It was designed visualized simulation model of the business process "sales" as is" of retailers using a combination UFO-elements with the aim of the further practical formalization and optimization of a given business process.

  13. Business Process Management Theory and Applications

    CERN Document Server

    2013-01-01

    Business Process Management (BPM) has been in existence for decades. It  uses, complements, integrates and extends theories, methods and tools from  other scientific disciplines like: strategic management, information technology, managerial accounting, operations management etc. During this period the main focus themes of researchers and professionals in BPM  were: business process modeling, business process analysis, activity based costing, business process simulation, performance measurement, workflow management, the link between information technology and BPM for process automation etc. More recently the focus moved to subjects like Knowledge Management, Enterprise Resource Planning (ERP) Systems, Service Oriented Architectures (SOAs), Process Intelligence (PI) and even  Social Networks. In this collection of papers we present a review of the work and the outcomes achieved in the classic BPM fields as well as a deeper insight on recent advances in BPM. We present a review of business process modeling a...

  14. Lifetime value in business process

    Directory of Open Access Journals (Sweden)

    Martin Souček

    2011-01-01

    Full Text Available The paper focuses on lifetime value assessment and its implementation and application in business processes. The lifetime value is closely connected to customer relationship management. The paper presents results of three consecutive researches devoted to issues of customer relationship management. The first two from 2008 and 2010 were conducted as quantitative ones; the one from 2009 had qualitative nature. The respondents were representatives of particular companies. The means for data collection was provided by ReLa system. We will focus on individual attributes of lifetime value of a customer, and relate them to approaches of authors mentioned in introduction. Based on the qualitative research data, the paper focuses on individual customer lifetime value parameters. These parameters include: the cost to the customer relationship acquisition and maintenance, profit generated from a particular customer, customer awareness value, the level of preparedness to adopt new products, the value of references and customer loyalty level. For each of these parameters, the paper provides specific recommendations. Moreover, it is possible to learn about the nature of these parameter assessments in the Czech environment.

  15. The Predictive Aspect of Business Process Intelligence

    DEFF Research Database (Denmark)

    Pérez, Moisés Lima; Møller, Charles

    2007-01-01

    This paper presents the arguments for a research proposal on predicting business events in a Business Process Intelligence (BPI) context. The paper argues that BPI holds a potential for leveraging enterprise benefits by supporting real-time processes. However, based on the experiences from past...... at developing the new methodology in an Enterprise Information Systems context....

  16. Business Process Modeling Notation - An Overview

    Directory of Open Access Journals (Sweden)

    Alexandra Fortiş

    2006-01-01

    Full Text Available BPMN represents an industrial standard created to offer a common and user friendly notation to all the participants to a business process. The present paper aims to briefly present the main features of this notation as well as an interpretation of some of the main patterns characterizing a business process modeled by the working fluxes.

  17. Specification, Verification and Optimisation of Business Processes

    DEFF Research Database (Denmark)

    Herbert, Luke Thomas

    Model and Notation (BPMN). The automated analysis of business processes is done by means of quantitative probabilistic model checking which allows verification of validation and performance properties through use of an algorithm for the translation of business process models into a format amenable...

  18. Integrated Business Process Adaptation towards Friction-Free Business-to-Business Collaboration

    Science.gov (United States)

    Shan, Zhe

    2011-01-01

    One key issue in process-aware E-commerce collaboration is the orchestration of business processes of multiple business partners throughout a supply chain network in an automated and seamless way. Since each partner has its own internal processes with different control flow structures and message interfaces, the real challenge lies in verifying…

  19. Framework for managing shared knowledge in an information systems outsourcing context

    CSIR Research Space (South Africa)

    Smuts, H

    2017-11-01

    Full Text Available Both information systems (IS) outsourcing and knowledge management are well-established business phenomena. The integration of shared knowledge in an IS outsourcing arrangement, represents the blending of organisational knowledge with external...

  20. Black Box Thinking: Analysis of a Service Outsourcing Case in Insurance

    Science.gov (United States)

    Witman, Paul D.; Njunge, Christopher

    2016-01-01

    Often, users of information systems (both automated and manual) must analyze those systems in a "black box" fashion, without being able to see the internals of how the system is supposed to work. In this case of business process outsourcing, an insurance industry customer encounters an ongoing stream of customer service issues, with both…

  1. Partnering through Outsourcing.

    Science.gov (United States)

    Palm, Richard L.

    2001-01-01

    Outsourcing has come to higher education and is being used to address cost concerns, quality of service, and other service management issues. Defines outsourcing terminology, provides reasons for outsourcing, and describes the outsourcing movement in the context of higher education. (Contains 45 references.) (GCP)

  2. Automated runtime repair of business processes

    NARCIS (Netherlands)

    van Beest, N. R. T. P.; Kaldeli, E.; Bulanov, R.; Wortmann, J. C.; Lazovik, A.

    Concurrent business processes frequently suffer from mutual interference, especially in highly distributed service environments, where resources are shared among different stakeholders. Interference may be caused by supposedly stable case-related data, which are modified externally during process

  3. Measures of Quality in Business Process Modelling

    Directory of Open Access Journals (Sweden)

    Radek Hronza

    2015-06-01

    Full Text Available Business process modelling and analysing is undoubtedly one of the most important parts of Applied (Business Informatics. Quality of business process models (diagrams is crucial for any purpose in this area. The goal of a process analyst’s work is to create generally understandable, explicit and error free models. If a process is properly described, created models can be used as an input into deep analysis and optimization. It can be assumed that properly designed business process models (similarly as in the case of correctly written algorithms contain characteristics that can be mathematically described. Besides it will be possible to create a tool that will help process analysts to design proper models. As part of this review will be conducted systematic literature review in order to find and analyse business process model’s design and business process model’s quality measures. It was found that mentioned area had already been the subject of research investigation in the past. Thirty-three suitable scietific publications and twenty-two quality measures were found. Analysed scientific publications and existing quality measures do not reflect all important attributes of business process model’s clarity, simplicity and completeness. Therefore it would be appropriate to add new measures of quality.

  4. THE RISKS OF OUTSOURCING TRANSPORT FUNCTIONS IN RELATIONS BETWEEN THE COOPERATION FIRMS

    Directory of Open Access Journals (Sweden)

    Paweł Romanow

    2011-01-01

    Full Text Available The paper presents the thesis that in the process of analysis and decision-making on the scope, duration and depth of cooperation in the framework of outsourcing in the area of transport is necessary to follow a set of business rules-oriented, both the strategic and operational aspects of business operations. The paper also discusses the errors committed in the decision making process concerning the selection and cooperation with suppliers of transport services.

  5. Specialization, outsourcing and wages

    DEFF Research Database (Denmark)

    Munch, Jakob Roland; Skaksen, Jan Rose

    2009-01-01

    This paper studies the impact of outsourcing on individual wages. In contrast to the standard approach in the literature, we focus on domestic outsourcing as well as foreign outsourcing. We argue that if outsourcing is associated with specialization gains arising from an increase in the division ...... of labor, domestic outsourcing tends to increase wages for both unskilled and skilled labor. We use a panel data set of workers in Danish manufacturing industries to show that domestic and foreign outsourcing affect wages as predicted.......This paper studies the impact of outsourcing on individual wages. In contrast to the standard approach in the literature, we focus on domestic outsourcing as well as foreign outsourcing. We argue that if outsourcing is associated with specialization gains arising from an increase in the division...

  6. Extending Conceptual Schemas with Business Process Information

    Directory of Open Access Journals (Sweden)

    Marco Brambilla

    2010-01-01

    Full Text Available The specification of business processes is becoming a more and more critical aspect for organizations. Such processes are specified as workflow models expressing the logical precedence among the different business activities (i.e., the units of work. Typically, workflow models are managed through specific subsystems, called workflow management systems, to ensure a consistent behavior of the applications with respect to the organization business process. However, for small organizations and/or simple business processes, the complexity and capabilities of these dedicated workflow engines may be overwhelming. In this paper, we therefore, advocate for a different and lightweight approach, consisting in the integration of the business process specification within the system conceptual schema. We show how a workflow-extended conceptual schema can be automatically obtained, which serves both to enforce the organization business process and to manage all its relevant domain data in a unified way. This extended model can be directly processed with current CASE tools, for instance, to generate an implementation of the system (including its business process in any technological platform.

  7. Exploring IT roles in business process innovation

    DEFF Research Database (Denmark)

    Gong, Jie; Møller, Charles

    2013-01-01

    This paper explores the relationships between IT and Business process innovation (BPI) through examining IT roles in the processes of BPI. BPI is an innovative activity in business which has been paying more attention in recent years. However it is often confused with other process......-orientation concepts, such as Business process management (BPM) and Business process reengineering (BPR). The paper aims to find out two research questions: 1) How do we understand the meanings of BPI in the current background of economic globalization? 2) What IT roles are in the process of BPI? Based on finding...... the answer to these two questions, the definition of BPI in academia and the relationships with other popular process-orientation activities in practice are reviewed, then a framework of comprehensive understanding of BPI is put forward, and thereafter the interactions between IT and BPI are explored...

  8. Matchmaking for business processes based on choreographies

    NARCIS (Netherlands)

    Wombacher, Andreas; Fankhauser, Peter; Mahleko, Bendick; Neuhold, Erich

    2004-01-01

    Web services have a potential to enhance B2B ecommerce over the Internet by allowing companies and organizations to publish their business processes on service directories where potential trading partners can find them. This can give rise to new business paradigms based on ad-hoc trading relations

  9. Matchmaking for business processes based on choreographies

    NARCIS (Netherlands)

    Wombacher, Andreas; Fankhauser, Peter; Mahleko, Bendick; Neuhold, Erich

    Web services have a potential to enhance B2B ecommerce over the Internet by allowing companies and organizations to publish their business processes on service directories where potential trading partners can find them. This can give rise to new business paradigms based on ad-hoc trading relations

  10. GREEN BUSINESS PROCESS MANAGEMENT: A RESEARCH AGENDA

    Directory of Open Access Journals (Sweden)

    Aditya Ghose

    2010-01-01

    Full Text Available There is a global consensus on the need to reduce our collective carbon footprint. While much research attention has focused on developing alternative energy sources, automotive technologies or waste disposal techniques, we often ignore the fact that the ability to optimize (existing operations to reduce their emissions impact is fundamental to this exercise. Business process management (BPM technology, with its focus on understanding, modelling and improving/optimizing business processes, is a key starting point. Process modelling technology has applications beyond what we would traditionally describe as business processes - we can also model and improve manufacturing and other "physical" processes. This paper describes the contours of the emerging research landscape in green business process management and presents some early results in this area.

  11. Outsourcing of Logistics Activities in Manufacturing Industry

    Directory of Open Access Journals (Sweden)

    Anton Ogorelc

    2012-10-01

    Full Text Available The external supply of logistics se1vices is part of a trend towardoutsourcing non-core logistics activities. The scope ofthird-party logistics may range from a relatively limited combinationof activities (e.g. transportation and warehousing to acomprehensive set of logistics se1vices.The authors first discuss the characteristics of business logisticsin manufacturing indusfly, to be taken into account inlogistics outsourcing. They particularly point out the motimtionsfor logistics outsourcing, the possibilities of outsourcing,as well as supplier selection. Finally they analyze the outsourcingin the reverse logistics.

  12. Continuous Correctness of Business Processes Against Process Interference

    NARCIS (Netherlands)

    van Beest, Nick; Bucur, Doina

    2013-01-01

    In distributed business process support environments, process interference from multiple stakeholders may cause erroneous process outcomes. Existing solutions to detect and correct interference at runtime employ formal verification and the automatic generation of intervention processes at runtime.

  13. BUSINESS PROCESS REENGINEERING AS THE METHOD OF PROCESS MANAGEMENT

    Directory of Open Access Journals (Sweden)

    O. Honcharova

    2013-09-01

    Full Text Available The article is devoted to the analysis of process management approach. The main understanding of process management approach has been researched in the article. The definition of process and process management has been given. Also the methods of business process improvement has been analyzed, among them are fast-analysis solution technology (FAST, benchmarking, reprojecting and reengineering. The main results of using business process improvement have been described in figures of reducing cycle time, costs and errors. Also the tasks of business process reengineering have been noticed. The main stages of business process reengineering have been noticed. The main efficiency results of business process reengineering and its success factors have been determined.

  14. Business Process Innovation using the Process Innovation Laboratory

    DEFF Research Database (Denmark)

    Møller, Charles

    infrastructure therefore is critical. Today nearly every business relies on their Enterprise System (ES) for process integration and the future generations of enterprise systems will increasingly be driven by business process models. Consequently process modeling and improvement will become vital for business...... process innovation (BPI) in future organizations. There is a significant body of knowledge on various aspect of process innovation, e.g. on conceptual modeling, business processes, supply chains and enterprise systems. Still an overall comprehensive and consistent theoretical framework with guidelines...... process models and patterns of applications. The paper thus presents a new concept for business process innovation called the process innovation laboratory a.k.a. the ?-Lab. The ?-Lab is a comprehensive framework for BPI using advanced enterprise systems. The ?-Lab is a collaborative workspace...

  15. Outsourcing – Ett verktyg för resurseffektivitet?

    OpenAIRE

    Nilsson, Jonas; Wallgren, Henrik

    2014-01-01

    Abstract Outsourcing is a business strategy that has developed over the last 40 years. Outsourcing means to let another company do some activity within the company, for example production. The thesis for this paper is: How is outsourcing used in a manufacturing company today and how is the resource efficiency affected by it? The research is divided into two parts, a theoretical part and an empirical part. The theoretical part consists of a study of literature. The works in this study is books...

  16. Outsourcing and offshore : an analysis of the academic literature

    OpenAIRE

    Oliveira, Mírian; Hartung, Kaytson; Wendling, Marcelo

    2010-01-01

    Outsourcing and offshore are strategies adopted by businesses to manage their Information Systems. There has been an increase in the volume of literature devoted to outsourcing and offshore during the past years. This paper provides a review of articles about outsourcing and offshore published in various journals. This list of journals was obtained by consulting the Journal Citation Report with an impact factor of over 3.0 in the last five years. This research was a survey with data collectio...

  17. Knowledge Integrated Business Process Management for Third Party Logistics Companies

    OpenAIRE

    Zhang, Hongyan

    2013-01-01

    The growing importance of logistics as well as the increasing dynamic complexity of markets, technologies, and customer needs has brought great challenges to logistics. In order to focus on their core competency in such a competitive environment, more and more companies have outsourced a part or the entirety of the logistics process to third party logistics (3PL) service providers. 3PL has played a crucial role in managing logistics processes within supply chain management. Logistics processe...

  18. Impacts of hospitals' innovativeness on information system outsourcing decisions.

    Science.gov (United States)

    Park, Jae Sung

    2014-04-01

    The purpose of this study was to identify the effects of hospitals' innovativeness on outsourcing decision-making regarding four information system (IS) functions, namely, software programs, network maintenance, hardware systems, and PC/printer maintenance. Using the 2011 roster of the Korean Hospital Association, this study selected 311 general hospitals as a study population. After identifying the managers who were in charge of outsourcing, this study administered questionnaires. A total of 103 hospitals responded. Of the responding hospitals, 55.34% outsourced at least one IS function, whereas 88.35% outsourced at least one managerial function. IS outsourcing was motivated by the need for outside experts, but other managerial functions were outsourced for cost savings. Innovative and early adopter hospitals were 4.52 and 4.91 times more likely to outsource IS functions related with work processes (i.e., software and network maintenance) than early and late majority hospitals, respectively. IT outsourcing effectiveness significantly influenced the outsourcing decisions regarding four IS functions. Hospitals that had perceived more risks of outsourcing significantly preferred non-outsourcing on their hardware systems, but the risks of outsourcing were not significant for outsourcing decisions regarding the other IS functions. Hospitals' innovativeness also significantly explained the quantity of innovation adoptions. Innovative and early adopter hospitals did more outsourcing than early and late majority hospitals. Hospitals' innovativeness influences decision-making regarding outsourcing. Innovative hospitals are more likely to outsource their work-process-related IS functions. Thus, organizational traits, especially hospitals' innovativeness, should be considered as a key success factor for IS management.

  19. The coming commoditization of processes.

    Science.gov (United States)

    Davenport, Thomas H

    2005-06-01

    Despite the much-ballyhooed increase in outsourcing, most companies are in do-it-yourself mode for the bulk of their processes, in large part because there's no way to compare outside organizations' capabilities with those of internal functions. Given the lack of comparability, it's almost surprising that anyone outsources today. But it's not surprising that cost is by far companies' primary criterion for evaluating outsourcers or that many companies are dissatisfied with their outsourcing relationships. A new world is coming, says the author, and it will lead to dramatic changes in the shape and structure of corporations. A broad set of process standards will soon make it easy to determine whether a business capability can be improved by outsourcing it. Such standards will also help businesses compare service providers and evaluate the costs versus the benefits of outsourcing. Eventually these costs and benefits will be so visible to buyers that outsourced processes will become a commodity, and prices will drop significantly. The low costs and low risk of outsourcing will accelerate the flow of jobs offshore, force companies to reassess their strategies, and change the basis of competition. The speed with which some businesses have already adopted process standards suggests that many previously unscrutinized areas are ripe for change. In the field of technology, for instance, the Carnegie Mellon Software Engineering Institute has developed a global standard for software development processes, called the Capability Maturity Model (CMM). For companies that don't have process standards in place, it makes sense for them to create standards by working with customers, competitors, software providers, businesses that processes may be outsourced to, and objective researchers and standard-setters. Setting standards is likely to lead to the improvement of both internal and outsourced processes.

  20. Extracting business vocabularies from business process models: SBVR and BPMN standards-based approach

    Science.gov (United States)

    Skersys, Tomas; Butleris, Rimantas; Kapocius, Kestutis

    2013-10-01

    Approaches for the analysis and specification of business vocabularies and rules are very relevant topics in both Business Process Management and Information Systems Development disciplines. However, in common practice of Information Systems Development, the Business modeling activities still are of mostly empiric nature. In this paper, basic aspects of the approach for business vocabularies' semi-automated extraction from business process models are presented. The approach is based on novel business modeling-level OMG standards "Business Process Model and Notation" (BPMN) and "Semantics for Business Vocabularies and Business Rules" (SBVR), thus contributing to OMG's vision about Model-Driven Architecture (MDA) and to model-driven development in general.

  1. An outsourced offshore information processing model for Japanese finance sector multinationals / Michael Allan Green

    OpenAIRE

    Green, Michael Allan

    2000-01-01

    The complexity and pace of technology, combined with the strategic importance of technology, has created a dilemma for most organisations. The requirement is to be able to take advantage• of the latest technology and state-of-the-art practices. So, instead of trying to be experts in both their core business and technology, executives focus their attention on the core business and rely on others to provide the technology expertise. Healthy and profitable Japanese com...

  2. Evaluating Knowledge of Business Processes

    Directory of Open Access Journals (Sweden)

    Andra TURDASAN

    2016-01-01

    Full Text Available Any organization relies on processes/procedures in order to organize the operations. Those processes can be explicit (e.g. textual descriptions of workflow steps or graphical descriptions or implicit (e.g. employees have learned by experience the steps needed to ‘get things done’. A widely acknowledged fact is that processes change due to internal and/or external factors. How can managers make sure the employees know the last version of the process? The current practice is to test employees by multiple-choice questions. This paper proposes a novel knowledge-testing approach based on graphical and interactive questions. To validate our approach, we set up a single-factor controlled experiment with novices and experts in a faculty admission process. The results show that our approach has better results in terms of correct answers.

  3. Managing the risk of outsourcing the IT function at companies

    Directory of Open Access Journals (Sweden)

    Louise van Scheers

    2016-08-01

    Full Text Available The main objective for this secondary research is to determine whether the risk of outsourcing the IT function can be managed. Driven by political and economic dynamic changes, facilities management was borne to enable reacting to change. Doing business in today’s global economy requires exceptional skills from management in order to be competitive and to have a specific competitive advantage over competitors are getting even more demanding. One of the widest used methods of facilities management deployed by organisations is that of outsourcing in various forms (i.e. I.T., H.R., Distribution, Warehousing, etc. for various different reasons (i.e. reduce costs, improve quality, focus on core business, etc.. In order for outsourcing to be successful, it needs to add benefits to profits, efficiency or effectiveness ethic. Outsourcing assists management to gain a competitive advantage over competitors within their specific industries as part of their organizational strategies and developing or strengthening core competencies at the same time. Global outsourcing on the other hand leads to controversy inasmuch as it reduces home-country economic activity and employment. The consulted secondary resources confirm that if outsourcing delivers managers can take calculated decisions to use it in their businesses. The future of outsourcing is promising as non-core functions of businesses may rather be outsourced to save on costs. A broad set of new and alternative IT delivery models are already main stream. These models receive attention because of benign economic market conditions

  4. Business model transformation process in the context of business ecosystem

    OpenAIRE

    Heikkinen, A.-M. (Anne-Mari)

    2014-01-01

    Abstract It is current phenomena that business environment has changed and has set new requirements for companies. Companies must adapt to the changes comes from outside its normal business environment and take into consideration wider business environment where it operates. These changes also have set new demands for company business model. Companies Busin...

  5. The Internal Audit Outsourcing

    Directory of Open Access Journals (Sweden)

    Grzegorz Gołębiowski

    2010-06-01

    Full Text Available The article explores an issue of the internal audit outsourcing. It indicates the differences between internal audit, outsourcing and cosourcing of this service as well as their advantages and disadvantages. Drawing from the research on internal audit outsourcing the recent market trends were identified as well as motivations for choosing different forms of internal auditing.

  6. Specialization, Outsourcing and Wages

    DEFF Research Database (Denmark)

    Munch, Jakob Roland; Rose Skaksen, Jan

    2005-01-01

    arising from an increase in the extent of the market for intermediate goods, domestic outsourcing tends to increase wages for both unskilled and skilled labor. We use a panel data set of workers in Danish manufacturing industries to show that domestic and foreign outsurcing affect wages as predicted......This paper studies the impact of outsourcing on individual wages. In contrast to the standard approach in the literature, we focus on domestic outsourcing as well as foreign outsourcing. By using a simple theoretical model, we argue that, if outsourcing is associated with specialization gains...

  7. Specification of e-business process model for PayPal online payment process using Reo

    NARCIS (Netherlands)

    M. Xie

    2005-01-01

    textabstractE-business process modeling allows business analysts to better understand and analyze the business processes, and eventually to use software systems to automate (parts of) these business processes to achieve higher profit. To support e-business process modeling, many business process

  8. Towards emergence phenomenon in business process management

    Directory of Open Access Journals (Sweden)

    Koryl Maciej

    2017-06-01

    Full Text Available A standard solution regarding business process management automation in enterprises is the use of workflow management systems working by the Rule-Based Reasoning approach. In such systems, the process model which is designed entirely before the implementation has to meet all needs deriving from business activity of the organization. In practice, it means that great limitations arise in process control abilities, especially in the dynamic business environment. Therefore, new kinds of workflow systems may help which typically work in more agile way e.g. following the Case-Based Reasoning approach. The paper shows another possible solution – the use of emergence theory which indicates among other conditions required to fulfill stimulation of the system (for example the business environment to run grass-roots processes that lead to arising of new more sophisticated organizing forms. The paper also points the using opportunity of such techniques as the processing of complex events to fulfill key conditions pointed by the emergence theory.

  9. Alignment between business process governance and IT governance

    OpenAIRE

    Rahimi, Fatemeh; Møller, Charles; Hvam, Lars

    2014-01-01

    The importance of business processes and the increasing centrality of IT to an organization's performance have called for a specific focus on business process governance and IT governance in contemporary enterprises. Despite the wide scope of business process management, which covers both business and IT domains, and the profound impact of IT on process innovations, the association between business process governance and IT governance remains under-explored. Analyzing the constituting element...

  10. Decision enhancement and business process agility

    NARCIS (Netherlands)

    Amiyo, Mercy Rebecca

    2012-01-01

    Business Process Agility (BPA) is het vermogen om bedrijfsprocessen snel en correct aan te passen, als reactie op interne en externe veranderingen in de bedrijfsomgeving, ook als hiervoor geen vooraf gedefiniëerde richtlijnen voor zijn. Organisaties zijn steeds meer op zoek naar manieren om agile te

  11. Querying Business Process Models with VMQL

    DEFF Research Database (Denmark)

    Störrle, Harald; Acretoaie, Vlad

    2013-01-01

    . In this paper, we apply VMQL to the Business Process Modeling Notation (BPMN) to evaluate the second claim. We explore the adaptations required, and re-evaluate the usability of VMQL in this context. We find similar results to earlier work, thus both supporting our claims and establishing the usability of VMQL...

  12. Architecture for Cross-Organizational Business Processes

    NARCIS (Netherlands)

    Hoffner, Yigal; Ludwig, Heiko; Gülcü, Ceki; Grefen, P.W.P.J.

    Efficient means of electronic interaction are an essential requirement for the integration of different companies' business processes along the value chain. Until recently, this interaction relied on expensive, complex and inflexible solutions, mostly based on EDI or some proprietary means. The high

  13. Business Process Reengineering And Systemic Productivity ...

    African Journals Online (AJOL)

    New generation banks in Nigeria have a lot to learn from their old generation counter-parts, particularly as they strive to strategize, stabilize and optimize in the volatile evolving scenarios of the financial sector. Business process reengineering (BPR) is one of such pertinent ideals, known to have made the difference not only ...

  14. The Elements of Business Process Change

    African Journals Online (AJOL)

    user

    of business process change (Kettinger and Grover, 1995;Rosemann and Brocke. 2010; Hammer 2010). ... organizations also apply it in a similar fashion (Fraguso, 2015; Roberto &. Eleonara, 2015; Thong, Yap, Sea, .... not able to adapt to the change, a lot of long-time IS specialists have left the organization (Moad, 1993).

  15. Enhancing Student Learning of Enterprise Integration and Business Process Orientation through an ERP Business Simulation Game

    Science.gov (United States)

    Seethamraju, Ravi

    2011-01-01

    The sophistication of the integrated world of work and increased recognition of business processes as critical corporate assets require graduates to develop "process orientation" and an "integrated view" of business. Responding to these dynamic changes in business organizations, business schools are also continuing to modify…

  16. Levels of Outsourcing and Offshoring

    DEFF Research Database (Denmark)

    Madsen, Erik Skov; Slepniov, Dmitrij

    2011-01-01

    conceptualizing various levels of outsourcing and offshoring as well as factors driving the transition between these levels. The framework adds to better understanding of the process and challenges the linear nature of it and suggests that ‘backsourcing’ and repatriation of activities should receive more...

  17. Knowledge asset management pertinent to information systems outsourcing

    CSIR Research Space (South Africa)

    Smuts, H

    2015-04-01

    Full Text Available ), they may unintentionally fragment their knowledge assets by missing critical learning opportunities, with a resulting loss of ensuing business gains. Organisations should manage knowledge exploitation effectively, especially in the context of IS outsourcing...

  18. Regulation Based Linking of Strategic Goals and Business Processes

    OpenAIRE

    Regev, Gil; Wegmann, Alain

    2002-01-01

    To be able to make changes to a business process, it is necessary to understand how the process supports the strategic goals of the business and how changes to the goals may impact the process and vice versa. This paper explains the relations between strategic goals and business processes by adopting a regulation point of view. This point of view holds that the main property of business systems is their constancy. A business achieves constancy by regulating its relationships with other bu...

  19. THE IMPACT OF BUSINESS PROCESS MANAGEMENT ON ORGANIZATIONAL STRATEGY

    OpenAIRE

    BALANESCU Vlad; Soare, Paul; Vlad BELICIU; Cristina ALPOPI

    2013-01-01

    In this paper I attempted to establish a link between business process management and strategic management. After the introduction, in the second chapter I made a short presentation of business process and business process management, what the concept entails and prospects. The third chapter contains a definition of strategic management and some key issues of this concept that are pertinent in relation to business process management. Finally, the fourth chapter focuses of the impact that busi...

  20. AN INVESTIGATION ABOUT INFORMATION SYSTEMS OUTSOURCING AND OUTSOURCING DECISION

    OpenAIRE

    YARLIKAS, Serdar

    2010-01-01

    Organizations use outsourcing in information systems to provide many advantages. All risks and benefits of outsourcing are taken into consideration before an outsourcing decision. In this study, 14 organizations that belong to four different categories are investigated in terms of information systems outsourcing. These categories are: System integrators, outsourcing customers, and outsourcing vendors, firms that both procure and supply information systems services. The investigation is realiz...

  1. Business Process Redesign: Design the Improved Process

    Science.gov (United States)

    1993-09-01

    resources. The emphasis was on unification and standardization. The strategies were to be devised at the DoD level rather than being an amalgam of the...following a scent. If an interviewer does not recognize the wisp on an answer, a trail that might 53 provide rich data may never be taken [Higginbotham...should achieve those objectives. Advocates of this theory insist that by reducing a process to its logical essence, the following benefits will be

  2. IMMIGRATION VERSUS OUTSOURCING: A DEVELOPING COUNTRY'S VIEW

    National Research Council Canada - National Science Library

    Simontini Das; Ajitava Raychaudhuri; Saikat Sinha Roy

    2012-01-01

      This paper provides a comparative study between temporary immigration policy and product outsourcing process, from the low-income developing country's point of view, which is supply side constrained...

  3. Health problems and stress in Information Technology and Business Process Outsourcing employees

    Directory of Open Access Journals (Sweden)

    V Padma

    2015-01-01

    Full Text Available Stress is high in software profession because of their nature of work, target, achievements, night shift, over work load. 1. To study the demographic profile of the employees. 2. To access the level of job stress and quality of life of the respondents. 3. To study in detail the health problems of the employees. All employees working in IT and BPO industry for more than two years were included into the study. A detailed questionnaire of around 1000 IT and BPO employees including their personal details, stress score by Holmes and Rahe to assess the level of stress and master health checkup profile were taken and the results were analysed. Around 56% had musculoskeletal symptoms. 22% had newly diagnosed hypertension,10% had diabetes, 36% had dyslipidemia, 54% had depression, anxiety and insomnia, 40% had obesity. The stress score was higher in employees who developed diabetes, hypertension and depression. Early diagnosis of stress induced health problems can be made out by stress scores, intense lifestyle modification, diet advice along with psychological counselling would reduce the incidence of health problems in IT sector and improve the quality of work force.

  4. E-Clubbing:  New Trends in Business Process Outsourcing

    DEFF Research Database (Denmark)

    Carugati, Andrea; Rossignoli, Cacilia; Mola, Lapo

    2008-01-01

    The role of IT in the make-or-buy dilemma represents one of the most important topics in the IS research field. This dilemma is becoming increasingly more complex as new players and new services appear in the market landscape. The last few years have witness the emergence of electronic marketplac...

  5. Human resources business process outsourcing: transforming how HR gets its work done

    National Research Council Canada - National Science Library

    Lawler, Edward E

    2004-01-01

    ... services. HR must excel at both delivering traditional transaction services and providing high value-added strategic services. If HR stays at the transactional level, the department will become...

  6. Process mining discovery, conformance and enhancement of business processes

    CERN Document Server

    van der Aalst, Wil M P

    2011-01-01

    The first to cover this missing link between data mining and process modeling, this book provides real-world techniques for monitoring and analyzing processes in real time. It is a powerful new tool destined to play a key role in business process management.

  7. Outsourcing of logistics transport: A Brazilian leather industry case study.

    Directory of Open Access Journals (Sweden)

    Pedro Domingos Antoniolli

    2015-09-01

    Full Text Available This study aims to analyze the transport sector in Brazil and the criteria for outsourcing of business transport through a case study in a Brazilian industry of leather sector, which outsourced its transport distribution process. As a result of this process, this company could save 60% of its transport costs and improved its service level, which generated an additional 3.5% on its revenue. These research findings are relevant in terms of transportation outsourcing decision criteria, being a strategic decision in operations; thus, in managerial terms, this outsourcing process could make the company’s distribution transportation capability more flexible and agile. RESUMEN: Este estudio tiene como objetivo analizar el sector del transporte en Brasil y los criterios de subcontratación de transporte comercial a través de un estudio de caso, en una empresa brasileña del sector de cuero que subcontrató su proceso de transporte de distribución. Como resultado de este proceso, la empresa pudo ahorrar 60% de sus costes de transporte y mejoró su nivel de servicio, lo que generó un 3.5% adicional en sus ingresos. Estos resultados de la investigación son relevantes en cuanto a los criterios de subcontratación de transporte, como una decisión estratégica en las operaciones; así, en materia de gestión, este proceso de subcontratación podría hacer el transporte de distribución de la empresa más flexible y ágil.

  8. Articulating the Resources for Business Process Analysis and Design

    Science.gov (United States)

    Jin, Yulong

    2012-01-01

    Effective process analysis and modeling are important phases of the business process management lifecycle. When many activities and multiple resources are involved, it is very difficult to build a correct business process specification. This dissertation provides a resource perspective of business processes. It aims at a better process analysis…

  9. Decision Making in R&D Outsourcing

    DEFF Research Database (Denmark)

    Bals, Lydia; Kneis, Kyra; Lemke, Christine

    2011-01-01

    the decision making process on R&D outsourcing are lacking. To address this gap, we present a framework developed in the context of a multinational pharmaceutical company. The framework builds on general make-or-buy frameworks and incorporates specificities of the service and knowledge-driven areas...... contributes to the emerging area of research into decision making processes on outsourcing in knowledge-intensive industries....

  10. Big Data Components for Business Process Optimization

    Directory of Open Access Journals (Sweden)

    Mircea Raducu TRIFU

    2016-01-01

    Full Text Available In these days, more and more people talk about Big Data, Hadoop, noSQL and so on, but very few technical people have the necessary expertise and knowledge to work with those concepts and technologies. The present issue explains one of the concept that stand behind two of those keywords, and this is the map reduce concept. MapReduce model is the one that makes the Big Data and Hadoop so powerful, fast, and diverse for business process optimization. MapReduce is a programming model with an implementation built to process and generate large data sets. In addition, it is presented the benefits of integrating Hadoop in the context of Business Intelligence and Data Warehousing applications. The concepts and technologies behind big data let organizations to reach a variety of objectives. Like other new information technologies, the main important objective of big data technology is to bring dramatic cost reduction.

  11. Outsourcing information security

    CERN Document Server

    Axelrod, Warren

    2004-01-01

    This comprehensive and timely resource examines security risks related to IT outsourcing, clearly showing you how to recognize, evaluate, minimize, and manage these risks. Unique in its scope, this single volume offers you complete coverage of the whole range of IT security services and fully treats the IT security concerns of outsourcing. The book helps you deepen your knowledge of the tangible and intangible costs and benefits associated with outsourcing IT and IS functions.

  12. Cloud Standardization: Consistent Business Processes and Information

    OpenAIRE

    Razvan Daniel ZOTA; Lucian-Alexandru FRATILA

    2013-01-01

    Cloud computing represents one of the latest emerging trends in distributed computing that enables the existence of hardware infrastructure and software applications as services. The present paper offers a general approach to the cloud computing standardization as a mean of improving the speed of adoption for the cloud technologies. Moreover, this study tries to show out how organizations may achieve more consistent business processes while operating with cloud computing technologies.

  13. Deficiency tracking system, conceptual business process requirements

    Energy Technology Data Exchange (ETDEWEB)

    Hermanson, M.L.

    1997-04-18

    The purpose of this document is to describe the conceptual business process requirements of a single, site-wide, consolidated, automated, deficiency management tracking, trending, and reporting system. This description will be used as the basis for the determination of the automated system acquisition strategy including the further definition of specific requirements, a ''make or buy'' determination and the development of specific software design details.

  14. Cloud Standardization: Consistent Business Processes and Information

    Directory of Open Access Journals (Sweden)

    Razvan Daniel ZOTA

    2013-01-01

    Full Text Available Cloud computing represents one of the latest emerging trends in distributed computing that enables the existence of hardware infrastructure and software applications as services. The present paper offers a general approach to the cloud computing standardization as a mean of improving the speed of adoption for the cloud technologies. Moreover, this study tries to show out how organizations may achieve more consistent business processes while operating with cloud computing technologies.

  15. Ethics in IT Outsourcing

    CERN Document Server

    Gold, Tandy

    2012-01-01

    In IT divisions and organizations, the need to execute in a competitive and complex technical environment while demonstrating personal integrity can be a significant personal and organizational challenge. Supplying concrete guidelines for those at an ethical crossroads, Ethics in IT Outsourcing explores the complex challenges of aligning IT outsourcing programs with ethical conduct and standards. This one-stop reference on the ethical structure and execution of IT outsourcing incorporates an easy-to-apply checklist of principles for outsourcing executives and managers. It examines certificatio

  16. Effect of Linked Rules on Business Process Model Understanding

    DEFF Research Database (Denmark)

    Wang, Wei; Indulska, Marta; Sadiq, Shazia

    2017-01-01

    Business process models are widely used in organizations by information systems analysts to represent complex business requirements and by business users to understand business operations and constraints. This understanding is extracted from graphical process models as well as business rules. Prior...... research advocated integrating business rules into business process models to improve the effectiveness of important organizational activities, such as developing shared understanding, effective communication, and process improvement. However, whether such integrated modeling can improve the understanding...... of business processes has not been empirically evaluated. In this paper, we report on an experiment that investigates the effect of linked rules, a specific rule integration approach, on business process model understanding. Our results indicate that linked rules are associated with better time efficiency...

  17. Towards a Framework for the Agile Mining of Business Processes

    NARCIS (Netherlands)

    Weber, B.; Reichert, M.U.; Rinderle, S.B.; Wild, W.; Bussler, C.; Haller, A.

    2006-01-01

    In order to support business processes effectively, their implementation by a process management systems (PMS) must be as close to the real world’s processes as possible. Generally, it is not sufficient to analyze and model a business process only once, and then to handle respective business cases

  18. COST-EFFECTIVENESS ANALYSIS OF OUTSOURCING SERVICES IN REGARD TO Foreign ECONOMIC ACTIVITY OF ENTERPRISES

    Directory of Open Access Journals (Sweden)

    Evgenia Sergeevna Gracheva

    2017-06-01

    Full Text Available Despite enterprises, which render outsourcing services, appeared on the Russian services market with the beginning of market relations, there are not many researches that deal with competition and cost-effectiveness analyses of outsourcing services in regard to foreign economic activity. Economic integration of Russian business into international economic relations leads to complication of all national foreign economic complex and to the necessity of international economic infrastructure development. One of its most important parts are both services which deal with execution of support international economic operations (interpreting and translation services, transport services, customs services etc. and conducting foreign economic activity for client-enterprise (complex outsourcing FEA. Welcoming environment is formed nowadays for outsourcing business development in regard to foreign economic activity. It dictates the need for more thorough study of this type of business activity and development of indicators system for cost-effectiveness analysis of outsourcing in regard to foreign economic activity. Purpose – to define the complex outsourcing FEA, to develop the indicators system for cost-effectiveness analysis of outsourcing services in regard to foreign economic activity. Methodology: in article following scientific methods are used: functional method and statistical method. Results: is given authorial definition of complex outsourcing FEA, is developed the indicators system for cost-effectiveness analysis of outsourcing. Practical implications: the results of this research may be used by the businesses, which render outsourcing and intermediary services in regard to foreign economic activity.

  19. The Perceived Effect of Hidden Costs on the Operational Management of Information Technology Outsourcing: A Qualitative Study

    Science.gov (United States)

    Swift, Ian

    2011-01-01

    Information technology (IT) outsourcing is a business trend aimed at reducing costs and enabling companies to concentrate on their core competencies. This qualitative multiple case design research study explored the effects of hidden costs on the operational management of IT outsourcing. The study involved analyzing IT outsourcing agreements as…

  20. Designing business rules for mediation : a process towards agent-mediated business coordination

    OpenAIRE

    Zhao, Z.; Dignum, M.V.; Dignum, F.P.M.

    2008-01-01

    Business process integration is a very active research area, in which mediation is one of the fundamental architectural choices. Mediators have difficulties to design mediation services that meet the requirements of the different stakeholders. Business rules play an important role in the decision process of mediation. In this paper, we analyze the role of business rules in the decision process, and use some examples to illustrate how business rules should be designed in order to help the deci...

  1. Ad-Hoc Business Processes in Web Services

    NARCIS (Netherlands)

    Wombacher, Andreas; Mahleko, Bendick

    Web service technologies promise to facilitate collaboration among business partners by helping potential business partners find one another and integrate their business processes to do business. Daunting challenges however exist before the full potential of Web services can be realized. Indexing

  2. Blockchains for Business Process Management - Challenges and Opportunities

    DEFF Research Database (Denmark)

    Mendling, Jan; Weber, Ingo; Van Der Aalst, Wil

    2017-01-01

    Blockchain technology promises a sizable potential for executinginter-organizational business processes without requiring a central partyserving as a single point of trust (and failure). This paper analyzes itsimpact on business process management (BPM). We structure the discussion usingtwo BPM...

  3. O S 2 : Oblivious similarity based searching for encrypted data outsourced to an untrusted domain

    OpenAIRE

    Pervez, Zeeshan; AHMAD, Mahmood; Khattak, Asad Masood; Ramzan, Naeem; Khan, Wajahat Ali

    2017-01-01

    Public cloud storage services are becoming prevalent and myriad data sharing, archiving and collaborative services have emerged which harness the pay-as-you-go business model of public cloud. To ensure privacy and confidentiality often encrypted data is outsourced to such services, which further complicates the process of accessing relevant data by using search queries. Search over encrypted data schemes solve this problem by exploiting cryptographic primitives and secure indexing to identify...

  4. On outsourcing and offshoring

    DEFF Research Database (Denmark)

    Hansen, Zaza Nadja Lee

    This study investigates the challenges engineering companies face when globalising the product development process through offshoring and outsourcing. Furthermore, to investigate the solutions the companies took to address these and the impact these had on the organisation, the engineering...... 2 the use of expatriates were investigated in relation to their role in the organisation when globalising the product development process. Through investigating seven Danish multinationals it became clear that global product development had an impact on both management and engineering projects...... in these first two phases. In implementation and managing the new global projects and relationships, the daily managers and expatriates were responsible. In these phases the companies faced organisational problems and complications with the technical and managerial aspects of the engineering projects...

  5. Influence Business Process On The Quality Of Accounting Information System

    OpenAIRE

    Meiryani; Muhammad Syaifullah

    2015-01-01

    Abstract The purpose of this study was to determine the influence of business process to the quality of the accounting information system. This study aims to examine the influence of business process on the quality of the information system of accounting information system. The study was theoritical research which considered the roles of business process on quality of accounting information system which use secondary data collection. The results showed that the business process have a signifi...

  6. Business Process Management Integration with Application Development Environment

    OpenAIRE

    Bizjak, Matic

    2017-01-01

    Bachelor’s thesis describes business process, business process management, business process management systems and ways to integrate them into existing applications. Resource oriented architecture is presented and used to develop the solution. The main purpose of this work is to design and develop RESTful web service which exposes and adds new functionalities to application programming interface, which is used to integrate business process management system with software development framework...

  7. Alignment between business process governance and IT governance

    DEFF Research Database (Denmark)

    Rahimi, Fatemeh; Møller, Charles; Hvam, Lars

    2014-01-01

    frameworks to enable business-IT strategic alignment, efficient process and IT requirements specification, and IT-enabled business value realization. We examine the actuality of this alignment in practice through a case study conducted in a relatively mature multinational corporation. The findings indicate......The importance of business processes and the increasing centrality of IT to an organization's performance have called for a specific focus on business process governance and IT governance in contemporary enterprises. Despite the wide scope of business process management, which covers both business...... and IT domains, and the profound impact of IT on process innovations, the association between business process governance and IT governance remains under-explored. Analyzing the constituting elements of the two governance concepts, we propose the necessity of alignment between business process and IT governance...

  8. Apply TQM to E-Government Outsourcing Management

    Science.gov (United States)

    Huai, Jinmei

    This paper developed an approach to e-government outsourcing quality management. E-government initiatives have rapidly increased in the last decades and the success of these activities will largely depend on their operation quality. As an instrument to improve operation quality, outsourcing can be applied to e-government. This paper inspected process of e-government outsourcing and discussed how to improve the outsourcing performance through total quality management (TQM). The characteristics and special requirements of e-government outsourcing were analyzed as the basis for discussion. Then the principles and application of total quality management were interpreted. Finally the process of improving performance of e-government was analyzed in the context of outsourcing.

  9. Styles in business process modeling: an exploration and a model

    NARCIS (Netherlands)

    Pinggera, Jakob; Soffer, Pnina; Fahland, Dirk; Weidlich, Matthias; Zugal, Stefan; Weber, Barbara; Reijers, Hajo A.; Mendling, Jan

    2015-01-01

    Business process models are an important means to design, analyze, implement, and control business processes. As with every type of conceptual model, a business process model has to meet certain syntactic, semantic, and pragmatic quality requirements to be of value. For many years, such quality

  10. Discovery and analysis of e-mail-driven business processes

    NARCIS (Netherlands)

    Stuit, Marco; Wortmann, Hans

    E-mail is used as the primary tool for business communication and collaboration. This paper presents a novel e-mail interaction mining method to discover and analyze e-mail-driven business processes. An e-mail-driven business process is perceived as a human collaboration process that consists of

  11. IMPROVEMENT OF BUSINESS PROCESSES OF THE ORGANIZATION CONSIDERING RISK

    Directory of Open Access Journals (Sweden)

    Дмитро Іванович БЕДРІЙ

    2015-05-01

    Full Text Available It is proposed to analyze the methods of optimization of business processes of the organization. The results of which is proposed to apply to the method of reengineering of business processes of the organization. Conclusions about the need to implement business process reengineering of the organization of the risk having an impact on its operations are made.

  12. Calculating Outsourcing Strategies and Trials of Strength

    DEFF Research Database (Denmark)

    Christensen, Mark; Skærbæk, Peter; Tryggestad, Kjell

    . The alternative option was an immediate outsourcing strategy with facility services being the object of large cross-functional contracts for all Danish military establishments. By succeeding in presenting ‘internal optimization’ as an outsourcing option (as opposed to the usual ‘make’ option) this case...... demonstrates the power of projects and their use of accounting calculation. We study how the two options emerged and were valued differently by the supra-national outsourcing program and the local Defense projects over 22 years and how that valuation process involved accounting. Drawing on Actor-Network Theory...... outsourcing strategies during a series of trials of strength, 2. develops the concept of ‘trial of strength’ for accounting and organization research by showing how ‘the rules of the game’ for the trials of strength can become challenged and controversial, 3. shows that, in addition to the pervasive role...

  13. Outsourcing through Partnerships.

    Science.gov (United States)

    DeRose, Garry J.; McLaughlin, Janet

    1995-01-01

    Outsourcing, a major corporate trend formerly used primarily for information services, is now used for marketing, distribution, maintenance, human resource management, and training. Corning outsourced its training by developing a partnership with CCFL, a nonprofit education and training organization that is a consortium of colleges. (JOW)

  14. Human Resource Outsourcing Success

    OpenAIRE

    Hasliza Abdul-Halim; Elaine Ee; T. Ramayah; Noor Hazlina Ahmad

    2014-01-01

    The existing literature on partnership seems to take the relationship between partnership quality and outsourcing success for granted. Therefore, this article aims at examining the role of service quality in strengthening the relationship between partnership quality and human resource (HR) outsourcing success. The samples were obtained from 96 manufacturing organizations in Penang, Malaysia. The results showed that par...

  15. Enterprise Information Systems Outsourcing

    DEFF Research Database (Denmark)

    Svejvig, Per; Pries.Heje, Jan

    2009-01-01

    Outsourcing is now a feasible mean for Enterprise Information Systems (EIS) cost savings, but do however increase the complexity substantially when many organizations are involved. We set out to study EIS outsourcing with many interorganizational partners in a large Scandinavian high...

  16. Enterprise Information Systems Outsourcing

    DEFF Research Database (Denmark)

    Pries-Heje, Jan; Svejvig, Per

    2009-01-01

      Outsourcing is now a feasible mean for Enterprise Information Systems (EIS) cost savings, but do however increase the complexity substantially when many organizations are involved. We set out to study EIS outsourcing with many interorganizational partners in a large Scandinavian high...

  17. Evaluating Outsourcing Information Technology and Assurance Expertise by Small Non-Profit Organizations

    Science.gov (United States)

    Guinn, Fillmore

    2013-01-01

    Small non-profit organizations outsource at least one information technology or information assurance process. Outsourcing information technology and information assurance processes has increased every year. The study was to determine the key reasons behind the choice to outsource information technology and information assurance processes. Using…

  18. Information systems outsourcing issues in the communication technology sector

    CSIR Research Space (South Africa)

    Smuts, H

    2010-03-01

    Full Text Available experienced, were a breakdown in communication and lack of co-operation between the permanent and outsource employees. From an operational perspective it was noted that the non-familiarity of the outsource vendor with the internal procedures and policies... of the reasons why organisations are hesitant to outsource IS. Another common concern that was highlighted was cultural differences in terms of approach, communication and process flexibility, especially in an environment where internal IS resources were also...

  19. Aspect-Oriented Business Process Modeling with AO4BPMN

    Science.gov (United States)

    Charfi, Anis; Müller, Heiko; Mezini, Mira

    Many crosscutting concerns in business processes need to be addressed already at the business process modeling level such as compliance, auditing, billing, and separation of duties. However, existing business process modeling languages including OMG's Business Process Modeling Notation (BPMN) lack appropriate means for expressing such concerns in a modular way. In this paper, we motivate the need for aspect-oriented concepts in business process modeling languages and propose an aspect-oriented extension to BPMN called AO4BPMN. We also present a graphical editor supporting that extension.

  20. Leveraging Big-Data for Business Process Analytics

    Science.gov (United States)

    Vera-Baquero, Alejandro; Colomo Palacios, Ricardo; Stantchev, Vladimir; Molloy, Owen

    2015-01-01

    Purpose: This paper aims to present a solution that enables organizations to monitor and analyse the performance of their business processes by means of Big Data technology. Business process improvement can drastically influence in the profit of corporations and helps them to remain viable. However, the use of traditional Business Intelligence…

  1. Outsourcing: Analysis of Slovenian Companies

    OpenAIRE

    Klemen Kavcic

    2007-01-01

    Outsourcing can mean an all-important strategic decision for a company and also for the company which accepts orders from an outsourcing partner. The research results in Slovenia have confirmed that outsourcing has become standard practice in the majority of Slovenian enterprises. Companies most often decide to outsource less important activities at the company level. In the majority of Slovenian companies analysed the management focuses merely on short-term benefits of outsourcing without co...

  2. The Formalization of the Business Process Modeling Goals

    Directory of Open Access Journals (Sweden)

    Ligita Bušinska

    2016-10-01

    Full Text Available In business process modeling the de facto standard BPMN has emerged. However, the applications of this notation have many subsets of elements and various extensions. Also, BPMN still coincides with many other modeling languages, forming a large set of available options for business process modeling languages and dialects. While, in general, the goal of modelers is a central notion in the choice of modeling languages and notations, in most researches that propose guidelines, techniques, and methods for business process modeling language evaluation and/or selection, the business process modeling goal is not formalized and not transparently taken into account. To overcome this gap, and to explicate and help to handle business process modeling complexity, the approach to formalize the business process modeling goal, and the supporting three dimensional business process modeling framework, are proposed.

  3. Modeling interdependencies between business and communication processes in hospitals.

    Science.gov (United States)

    Brigl, Birgit; Wendt, Thomas; Winter, Alfred

    2003-01-01

    The optimization and redesign of business processes in hospitals is an important challenge for the hospital information management who has to design and implement a suitable HIS architecture. Nevertheless, there are no tools available specializing in modeling information-driven business processes and the consequences on the communication between information processing, tools. Therefore, we will present an approach which facilitates the representation and analysis of business processes and resulting communication processes between application components and their interdependencies. This approach aims not only to visualize those processes, but to also to evaluate if there are weaknesses concerning the information processing infrastructure which hinder the smooth implementation of the business processes.

  4. BUSINESS PROCESS MODELLING: A FOUNDATION FOR KNOWLEDGE MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Vesna Bosilj-Vukšić

    2006-12-01

    Full Text Available Knowledge management (KM is increasingly recognised as a strategic practice of knowledge-intensive companies, becoming an integral part of an organisation's strategy to improve business performance. This paper provides an overview of business process modelling applications and analyses the relationship between business process modelling and knowledge management projects. It presents the case study of Croatian leading banks and the insurance company, discussing its practical experience in conducting business process modelling projects and investigating the opportunity for integrating business process repository and organisational knowledge as the foundation for knowledge management system development.

  5. [Basic considerations during outsourcing of clinical data management services].

    Science.gov (United States)

    Shen, Tong; Liu, Yan

    2015-11-01

    With worldwide improvements in the regulations of international and domestic clinical trial conductions, the quality of clinical trials and trial data management are receiving a great deal of attention. To ensure the quality of clinical trials, maintain business flexibilities and effectively utilize internal and external resources, the outsourcing model is used in the management of clinical data in operation of pharmaceutical companies. The essential criteria of a successful outsourcing mode in clinical trial are selection of qualified contract research organizations (CRO); establishment of appropriate outsourcing model, and generation of effective quality control systems to ensure the authenticity, integrity and accuracy of the clinical trial data.

  6. Business process modeling for processing classified documents using RFID technology

    Directory of Open Access Journals (Sweden)

    Koszela Jarosław

    2016-01-01

    Full Text Available The article outlines the application of the processing approach to the functional description of the designed IT system supporting the operations of the secret office, which processes classified documents. The article describes the application of the method of incremental modeling of business processes according to the BPMN model to the description of the processes currently implemented (“as is” in a manual manner and target processes (“to be”, using the RFID technology for the purpose of their automation. Additionally, the examples of applying the method of structural and dynamic analysis of the processes (process simulation to verify their correctness and efficiency were presented. The extension of the process analysis method is a possibility of applying the warehouse of processes and process mining methods.

  7. Business process management and IT management: The missing integration

    DEFF Research Database (Denmark)

    Rahimi, Fatemeh; Møller, Charles; Hvam, Lars

    2016-01-01

    The importance of business processes and the centrality of IT to contemporary organizations' performance calls for a specific focus on business process management and IT management. Despite the wide scope of business process management covering both business and IT domains, and the profound impact...... of IT on process innovations, the association between business process management and IT management is under-explored. Drawing on a literature analysis of the capabilities of business process and IT governance frameworks and findings from a case study, we propose the need for horizontal integration between the two...... management functions to enable strategic and operational business - IT alignment. We further argue that the role of IT in an organization influences the direction of integration between the two functions and thus the choice of integration mechanisms. Using case study findings, we propose...

  8. Outsourcing on the outs.

    Science.gov (United States)

    Sunseri, R

    1999-10-01

    Pest control, medical equipment maintenance, and laundry services are out--that is, outsourced--this year. But most clinical services won't be going to the highest bidder anytime soon. In fact, outsourcing as a whole may be on the outs, according to H&HN's ninth annual Contract Management Survey. Two-thirds of hospital executives expect to maintain the status quo on their outsourcing levels, although they see food service, pharmacy, housekeeping, and groundskeeping as areas for growth. H&HN's annual survey gives you the scoop on what jobs and services hospitals are farming out these days.

  9. Development of a Framework for Sustainable Outsourcing: Analytic Balanced Scorecard Method (A-BSC

    Directory of Open Access Journals (Sweden)

    Fabio De Felice

    2015-06-01

    Full Text Available Nowadays, many enterprises choose to outsource its non-core business to other enterprises to reduce cost and increase the efficiency. Many enterprises choose to outsource their supply chain management (SCM and leave it to a third-party organization in order to improve their services. The paper proposes an integrated and multicriteria tool useful to monitor and to improve performance in an outsourced supply chain. The Analytic Balanced Scorecard method (A-BSC is proposed as an effective method useful to analyze strategic performance within an outsourced supply chain. The aim of the paper is to present the integration of two methodologies: Balanced Scorecard, a multiple perspective framework for performance assessment, and Analytic Hierarchy Process, a decision-making tool used to prioritize multiple performance perspectives and to generate a unified metric. The development of the framework is aimed to provide a performance analysis to achieve better sustainability performance of supply chain. A real case study concerning a typical value chain is presented.

  10. Event processing for business organizing the real-time enterprise

    CERN Document Server

    Luckham, David C

    2011-01-01

    Find out how Events Processing (EP) works and how it can workfor you Business Event Processing: An Introduction and StrategyGuide thoroughly describes what EP is, how to use it, and howit relates to other popular information technology architecturessuch as Service Oriented Architecture. Explains how sense and response architectures are being appliedwith tremendous results to businesses throughout the world andshows businesses how they can get started implementing EPShows how to choose business event processing technology tosuit your specific business needs and how to keep costs of adoptingit

  11. INTERNET OF THINGS AND BUSINESS PROCESS MANAGEMET

    Directory of Open Access Journals (Sweden)

    Cristian IVANUS

    2016-05-01

    Full Text Available In recent years intelligent devices that include dedicated software, smart devices, sensors and advanced communication capabilities for sending and receiving data, began to be used in more diverse economic areas. The added value of using and connecting them via the Internet-of-Things (IoT [1] is given by the capability of monitoring and permanent control state systems (energy, traffic, transport, agriculture, health, community public services, etc without human factor intervention. Another feature of these devices is provided by the ability to make decisions based on analysis of data obtained. Although advanced technologies are evolving and investing in IoT devices industry increase more and more, the challenges of integrating these devices and communications security are still valid.This paper aims to present some significant issues related to the integration of IoT devices using concepts of Business Process Management (BPM.

  12. Cutting as a continuous business process

    Directory of Open Access Journals (Sweden)

    Miro Gradišar

    2009-11-01

    Full Text Available A review of state-of-the-art methods for cutting stock problem optimisation shows that the current methods lead to near-optimum results for the instantaneous optimisation of trim loss. Further optimisation of this activity would not bring a considerable improvement. Therefore, the paper treats cutting stock as a continuous business process and not as an isolated activity. An exact method for a general one-dimensional cutting stock problem is presented and tested. The method is mainly suitable for smaller orders. It is then applied to continuous cutting and used to develop a method for assessing cutting costs in consecutive time periods. The modified method finds a good solution over the whole time-span, rather than just local optima.

  13. Business Processes Improvement in e-Supply Chains

    Directory of Open Access Journals (Sweden)

    Dragana Rejman Petrovic

    2016-12-01

    Full Text Available The development of a model to improve business processes in e-supply chains involves the use of a process approach to and a methodology for information systems development and includes the definition of the requirement, logical key process modeling with the defined information flow within the logical subsystem, logical data modeling, the logical network and data distribution modeling, and the logical interface modeling in order to meet different users´ needs. In doing so, a variety of methods and techniques for the different development stages of management information systems are used, namely: the business process management, the business process performance management and the analytic hierarchy process as a method for multiple-criteria decision making. This paper analyzes business processes and different types of supply chains in the automotive industry, as the representative of complex systems. Based on the selected key business processes and key performance indicators of business processes, the analytic hierarchy process model is developed, followed by their optimization. The result is the management information system model intended to improve the key business processes in e-supply chains. The research results show that the performance improvement of business processes in e-supply chains, the application of the model to improve the key business processes and the application of Web-based information and communication solutions affect the efficiency and quality of e-supply chains.

  14. Aligning Business Process Quality and Information System Quality

    OpenAIRE

    Heinrich, Robert

    2013-01-01

    Business processes and information systems mutually affect each other in non-trivial ways. Frequently, the business process design and the information system design are not well aligned. This means that business processes are designed without taking the information system impact into account, and vice versa. Missing alignment at design time often results in quality problems at runtime, such as large response times of information systems, large process execution times, overloaded information s...

  15. Analysing outsourcing policies in an asset management context : A six-stage model

    NARCIS (Netherlands)

    Schoenmaker, R.; Verlaan, J.G.

    2013-01-01

    Asset managers of civil infrastructure are increasingly outsourcing their maintenance. Whereas maintenance is a cyclic process, decisions to outsource decisions are often project-based, and confusing the discussion on the degree of outsourcing. This paper presents a six-stage model that facilitates

  16. Outsourcing: Přínosy a cena pro společnosti

    OpenAIRE

    Stříteský, Vladimír

    2017-01-01

    The focus of this work is to summarize outsourcing literature and bring it up-to-date with current business trends. Whole conception of outsourcing is embedded into strategic framework to benefit managers. Knowledge about and approach to outsourcing is analyzed in sample of Czech managers. For the purpose of analysis, managers filled the questionnaire. Theoretical knowledge in full scale is present in the sample despite low number of observation. Yet the knowledge is significantly fragmented ...

  17. An Introduction to Outsourcing

    Directory of Open Access Journals (Sweden)

    Ionut Constantin

    2007-12-01

    Full Text Available Outsourcing has come a long way. Initially, the practice made a well-publicized mark when U.S. manufacturers began sending their operations to developing-market countries and laying off blue collar employees back home.Multinational corporations are looking at near-shoring, offshoring and outsourcing as a means of restructuring themselves strategically in order to better compete in an increasingly global economy.

  18. Analysis of Intellectual Property Protection Issues in Offshore Outsourcing

    Science.gov (United States)

    Singh, Satinder Pal

    2013-01-01

    Offshore outsourcing is a business strategy that involves contracting with a partner who can take over certain aspects of a company's business, such as information technology (IT) functions, in the interests of efficiency and cost savings. The purpose of this study was to analyze the intellectual property protection issues to achieve a better…

  19. USING THE BUSINESS MODEL CANVAS TO IMPROVE INVESTMENT PROCESSES

    DEFF Research Database (Denmark)

    Sort, Jesper Chrautwald; Nielsen, Christian

    2017-01-01

    and the business angels did not fully agree on the value proposition of the investment opportunity. Practical implications — The findings show that entrepreneurs who market their business cases to investors obtain better feedback and a higher chance of funding using the business model canvas. Implications...... of this paper also relate to the preparation of the entrepreneurs and that matchmakers between entrepreneurs and investors can use the business model canvas to facilitate such processes. Originality/value — This paper contributes to both the theory of the investment process as well as the application......Purpose — This paper investigates how entrepreneurs market their business opportunities towards business angels in the investment process. This is achieved by introducing the Business Model Canvas as a mitigating framework to help entrepreneurs in communicating and structuring the information...

  20. Business process of reputation management of food industry enterprises

    Directory of Open Access Journals (Sweden)

    Derevianko Olena. H.

    2014-01-01

    Full Text Available The goal of the article is development of the methodical base of reputation management directed at formalisation of theoretical provisions and explanation how to organise reputation management at food industry enterprises. The article shows prospectiveness of use of the Business Process Management concept in reputation management. Using the diagram of the Reputation Management business process environment the article shows its key participants (suppliers and clients of the business process and identifies their place in formation of the enterprise reputation. It also shows that the reputation management should be considered a business process of the highest level of management. Construction of the flow structure of the Reputation Management business process allows uncovering the logic of interrelation of inlets and outlets within the framework of the specified main stages of the business process: assessment of the current state of reputation, collection of information about stakeholders, identification of PR strategy goals, planning of necessary resources, realisation of the PR strategy, assessment of efficiency and process monitoring. The article offers the flow, functional and organisational structures of the Reputation Management business process for food industry enterprises. Moreover, justification of functional and organisational structures of the Reputation Management business process gives a possibility to distribute functions of reputation management between specific executors and establish responsibility for each stage of the business process.

  1. Incorporating Enterprise Risk Management in the Business Model Innovation Process

    OpenAIRE

    Yariv Taran; Harry Boer; Peter Lindgren

    2013-01-01

    Purpose: Relative to other types of innovations, little is known about business model innovation, let alone the process of managing the risks involved in that process. Using the emerging (enterprise) risk management literature, an approach is proposed through which risk management can be embedded in the business model innovation process. Design: The integrated business model innovation risk management model developed in this paper has been tested through an action research study in a Dani...

  2. Ibuprofen: Improvement and Business Process Refactoring of Embedded Noise

    OpenAIRE

    Fernández Ropero, María de la Sierra

    2016-01-01

    Business process modeling has proven to be beneficial for both enterprise management and software development. As a consequence of this relevance, reverse engineering techniques have appeared for retrieving business process models when these do not exist or are outdated (i.e., from existing information system). Unfortunately, such retrieved business process models may contain quality faults like a lack of completeness, non-relevant elements, ambiguity, among other. These quality faults decrea...

  3. A System Dynamics Model for Business Process Change Projects

    OpenAIRE

    Zuzana Rosenberg; Tobias Riasanow; Helmut Krcmar

    2015-01-01

    At present, companies are confronted with a rapidly changing environment that is characterized by high market pressure and technological development, which results in shorter delivery times, lower development costs, and increasingly complex business processes. Companies must be continuously prepared to adapt to changes to remain competitive and profitable. Thus, many companies are undergoing significant business process change (BPC) to increase business process flexibility and enhance their p...

  4. Teaching Business Process Management with Simulation in Graduate Business Programs: An Integrative Approach

    Science.gov (United States)

    Saraswat, Satya Prakash; Anderson, Dennis M.; Chircu, Alina M.

    2014-01-01

    This paper describes the development and evaluation of a graduate level Business Process Management (BPM) course with process modeling and simulation as its integral component, being offered at an accredited business university in the Northeastern U.S. Our approach is similar to that found in other Information Systems (IS) education papers, and…

  5. An Approach to quantify the Costs of Business Process Intelligence.

    NARCIS (Netherlands)

    Mutschler, B.B.; Bumiller, J.; Reichert, M.U.; Desel, J.; Frank, U.

    2005-01-01

    Today, enterprises are forced to continuously optimize their business as well as service processes. In this context the process-centered alignment of information systems is crucial. The use of business process intelligence (BPI) tools offers promising perspectives in this respect. However, when

  6. Preserving the Context of Interrupted Business Process Activities

    NARCIS (Netherlands)

    Bassil, S.; Rinderle, S.B.; Keller, R.; Reichert, M.U.; Kropf, P.G.

    2005-01-01

    The capability to safely interrupt business process activities is an important requirement for advanced process-aware information systems. Indeed, exceptions stemming from the application environment often appear while one or more application-related process activities are running. Safely

  7. Manufacturing Outsourcing A Knowledge Perspective

    CERN Document Server

    Rolstadås, Asbjørn; O'Sullivan, David

    2012-01-01

    All companies which reach a critical size are faced with outsourcing decisions that can increase the value of their products and services primarily through lower costs, greater reliability and improved efficiency. Successful outsourcing decisions have an important knowledge dimension, where the outsourcing professionals need to be supported by historical and contextual knowledge regarding their own products performance but also the performance of suppliers. Outsourcing in Manufacturing: the Knowledge Dimension explains in detail how a manager can acquire, create, transfer and use knowledge that optimizes their outsourcing decisions and improves the changes of marketplace success.              Outsourcing in Manufacturing: the Knowledge Dimension gives examples of the key decisions that needs to be taken by managers regarding effective outsourcing. Decisions are divided around the structural and infrastructural aspects of outsourcing and the key knowledge that needs to be managed to support good de...

  8. [The challenges and opportunities of implementing outsourcing in private and public hospitals in Israel].

    Science.gov (United States)

    Rahimi, Benny; Mizrahi, Ronit; Magnezi, Racheli

    2011-01-01

    Outsourcing is a method that enables an organization to focus on its expertise by transferring its other services to professionals who can fulfill them. In recent years, research has repeatedly shown that health services use a variety of outsourcing companies. To describe the experience acquired using outsourcing in public and private hospitals in Israel, and to present the factors, budgetary parameters, opportunities and problems affecting outsourcing. The questionnaire was sent to 36 hospitals in Israel, constituting 88.2% of all hospitals in Israel--private, public, H.M.O ("Clalit") and governmental. The response to the questionnaire reached 97.2% and revealed the following: 94% of the hospitals use outsourcing services in the following fields: security, cleaning, Laundry service, cafeterias, and I.T.; 42% of the hospitals assign 0-5% of their annual budget for outsourcing contracts. Private hospitals use more outsourcing services than public hospitals. The factors driving outsourcing are: cost restrictions (82.8%), operational flexibility (77%), and focus on the core business (74.2%). The potential advantages of outsourcing are: improvement in services 180.5%), customer satisfaction (72.2%), and cost reduction (69.4%). Difficulties affecting outsourcing are: dependence on external resources (83.3%] and internal organizational resistance (69.4%). The results of the outsourcing are lower costs, reduced number of personnel by 1-10% and high level of satisfaction. It seems that in recent years outsourcing is being used in hospitals and is central to the areas of infrastructure and logistics, as well as legal and medical services. Using outsourcing in hospitals provides opportunities for improved customer satisfaction, better focus for the hospital on its core activities and cost reduction. HospitaLs that succeed in synergetically integrating the external and the internal service providers will flourish. INNOVATION/VALUE: This research exposes, for the first time

  9. How Continental Bank outsourced its "crown jewels.".

    Science.gov (United States)

    Huber, R L

    1993-01-01

    No industry relies more on information than banking does, yet Continental, one of America's largest banks, outsources its information technology. Why? Because that's the best way to service the customers that form the core of the bank's business, says vice chairman Dick Huber. In the late 1970s and early 1980s, Continental participated heavily with Penn Square Bank in energy investments. When falling energy prices burst Penn Square's bubble in 1982, Continental was stuck with more than $1 billion in bad loans. Eight years later when Dick Huber came on board, Continental was working hard to restore its once solid reputation. Executives had made many tough decisions already, altering the bank's focus from retail to business banking and laying off thousands of employees. Yet management still needed to cut costs and improve services to stay afloat. Regulators, investors, and analysts were watching every step. Continental executives, eager to focus on the bank's core mission of serving business customers, decided to outsource one after another in-house service--from cafeteria services to information technology. While conventional wisdom holds that banks must retain complete internal control of IT, Continental bucked this argument when it entered into a ten-year, multimillion-dollar contract with Integrated Systems Solutions Corporation. Continental is already reaping benefits from outsourcing IT. Most important, Continental staffers today focus on their true core competencies: intimate knowledge of customers' needs and relationships with customers.

  10. Risks and Audit Objectives for IT Outsourcing

    Directory of Open Access Journals (Sweden)

    Claudiu BRANDAS

    2010-01-01

    Full Text Available In the recent years, as a result of globalization, internet and IT progress, the outsourcing of IT services has seen an exponential growth. As a result more and more companies decide to outsource, partially or totally, their IT services. Nevertheless, the outsourcing process exposes both clients and service providers to a series of risks that can seriously affect their activities. Managing these risks by improving the quality and efficiency of internal control has made the ITO audit a necessary component for all the companies involved in this process. The goal of this paper is to identify analyze and map the influence areas of ITO risks in order to suggest a series of objectives for ITO audit.

  11. Business process reengineering in Ethiopian public organizations ...

    African Journals Online (AJOL)

    Journal of Business and Administrative Studies. Journal Home · ABOUT · Advanced Search · Current Issue · Archives · Journal Home > Vol 1, No 2 (2009) >. Log in or Register to get access to full text downloads.

  12. The Lived Experiences of Federal Agency Information-Technology Employees in Times of Outsourcing

    Science.gov (United States)

    Sudi, Linda

    2010-01-01

    United States (U.S.) federal agencies and other organizations are turning to Information Technology (IT) as a strategy for improving business productivity. Despite the rapid growth of outsourcing, few studies have been conducted on the effect of outsourcing on employees who remain with the company. In the current qualitative study, the effect of…

  13. The performance implications of outsourcing customer support to service providers in emerging versus established economies

    NARCIS (Netherlands)

    Raassens, N.; Wuyts, S.H.K.; Geyskens, I.

    Recent discussions in the business press query the contribution of customer-support outsourcing to firm performance. Despite the controversy surrounding its performance implications, customer-support outsourcing is still on the rise, especially to emerging markets. Against this backdrop, we study

  14. Agricultural outsourcing: A two-headed coin?

    Science.gov (United States)

    Azadi, Hossein; Houshyar, Ehsan; Zarafshani, Kiumars; Hosseininia, Gholamhossein; Witlox, Frank

    2013-01-01

    Since two decades ago, when China's economic strength has made this most populated country as a leading global agricultural outsourcer, there have increasingly been hot debates on whether such outsourcing is destructive or constructive, especially for host countries. Some critics pessimistically call it ‘land grabs' or ‘neo-colonialism' that should be prevented while others optimistically appreciate it as a development opportunity that should be promoted. The first group interprets the outsourcing as a win-loss process while the second considers it as a win-win deal. This study tries to show the possible gains and losses of both outsourcers and host countries. Accordingly, this paper introduces four different situations; i.e. loss-loss; win-loss; loss-win; and win-win. The first situation is understood as a ‘red-deal' which should urgently be stopped. The second and third situations are called ‘yellow-deal' which should be adjusted to come up with the last situation which we call ‘green-deal' that addresses the benefits of both outsourcers and outsourcees. The paper concludes that in order to understand the main impacts of such deals, we still need to create more evidence for each situation in the framework of a series of risk assessment studies on the bases of both “country-case” and “crop-case”.

  15. Conjoint Management of Business Processes and Information Technologies

    DEFF Research Database (Denmark)

    Siurdyban, Artur

    technologies can be supported and improved. The study is organized into five research papers and this summary. Each paper addresses a different aspect of conjoint management of business processes and information technologies, i.e. problem development and managerial practices on software...... resulting from systems and process implementations and their corporate-level management aspects. It reports on four case studies of industrial projects representing different perspectives of the studied phenomenon. The first case study pertains to the interdependencies between business processes...... and improve business processes. As a consequence, there is a growing need to address managerial aspects of the relationships between information technologies and business processes. The aim of this PhD study is to investigate how the practice of conjoint management of business processes and information...

  16. From Business Value Model to Coordination Process Model

    Science.gov (United States)

    Fatemi, Hassan; van Sinderen, Marten; Wieringa, Roel

    The increased complexity of business webs calls for modeling the collaboration of enterprises from different perspectives, in particular the business and process perspectives, and for mutually aligning these perspectives. Business value modeling and coordination process modeling both are necessary for a good e-business design, but these activities have different goals and use different concepts. Nevertheless, the resulting models should be consistent with each other because they refer to the same system from different perspectives. Hence, checking the consistency between these models or producing one based on the other would be of high value. In this paper we discuss the issue of achieving consistency in multi-level e-business design and give guidelines to produce consistent coordination process models from business value models in a stepwise manner.

  17. ALGORITHM OF OUTSOURCING RELATIONS MANAGEMENT

    OpenAIRE

    Arthur Kurbanov

    2012-01-01

    In recent years, domestic and foreign outsourcing practice was widespread. In the transition to outsourcing there are difficulties associated with the practical organization of the interaction between the customer and the performer. An algorithm of management of the relationship with the performer (outsourcer). Particular attention is given to the criteria for evaluation of potential contractors.

  18. Non-linear growth: The road ahead for Indian IT outsourcing companies

    Directory of Open Access Journals (Sweden)

    Y.L.R. Moorthi

    2011-06-01

    Full Text Available Indian IT outsourcing companies (major among them being the SWITCH companies -- Satyam, Wipro, Infosys, TCS, Cognizant and HCL grew rapidly for more than a decade on low cost business process and IT outsourcing. With the bigger companies already reaching a high of 100,000 employees, they are now turning their attention to non-linear revenue (i.e. revenue less dependent on numbers or greater revenue earned per employee. For this they need to pursue ‘disruptive’ strategies which are distinctly different from the ‘incremental’ initiatives they adopted in the past to maintain linear revenue. This paper first outlines the disruptive and the incremental initiatives of the SWITCH companies and the road ahead for them. This is followed by an interview with S Gopalakrishnan, CEO and MD, Infosys Technologies who discusses the non-linear initiatives of the company and the challenges it faces in the field.

  19. Elements of strategic capability for software outsourcing enterprises based on the resource

    Science.gov (United States)

    Shi, Wengeng

    2011-10-01

    Software outsourcing enterprises as an emerging high-tech enterprises, the rise of the speed and the number was very amazing. In addition to Chinese software outsourcing for giving preferential policies, the software outsourcing business has its ability to upgrade, and in general the software companies have not had the related characteristics. View from the resource base of the theory, the analysis software outsourcing companies have the ability and resources of rare and valuable and non-mimic, we try to give an initial framework for theoretical analysis based on this.

  20. Aligning business processes and IT of multiple collaborating organisations

    NARCIS (Netherlands)

    Kassahun, Ayalew

    2017-01-01

    When multiple organisations want to collaborate with one another they have to integrate their business processes. This requires aligning the collaborative business processes and the underlying IT (Information Technology). Realizing the required alignment is, however, not trivial and is the subject

  1. Refinement of SDBC Business Process Models Using ISDL

    NARCIS (Netherlands)

    Shishkov, Boris; Quartel, Dick; Manolopoulos, Y.; Filipe, J.; Constantopoulos, P.; Cordeiro, J.

    2006-01-01

    Aiming at aligning business process modeling and software specification, the SDBC approach considers a multi-viewpoint modeling where static, dynamic, and data business process aspect models have to be mapped adequately to corresponding static, dynamic, and data software specification aspect models.

  2. ICT Support for Regulatory Compliance of Business Processes

    OpenAIRE

    Governatori, Guido

    2014-01-01

    In this paper we propose an ITC (Information and Communication Technology) approach to support regulatory compliance for business processes, and we report on the development and evaluation of a business process compliance checker called Regorous, based on the compliance-by-design methodology proposed by Governatori and Sadiq

  3. A Survey on Evaluation Factors for Business Process Management Technology

    NARCIS (Netherlands)

    Mutschler, B.B.; Reichert, M.U.

    2006-01-01

    Estimating the value of business process management (BPM) technology is a difficult task to accomplish. Computerized business processes have a strong impact on an organization, and BPM projects have a long-term cost amortization. To systematically analyze BPM technology from an economic-driven

  4. Finding Trading Partners to Establish Ad-Hoc Business Processes

    NARCIS (Netherlands)

    Wombacher, Andreas; Mahleko, Bendick

    2002-01-01

    Enabling technology for realizing ad-hoc business processes currently is becoming more and more popular, like for example web services. Ad-hoc business processes are semantically characterized by a description of the exchanged messages and by the potential message sequences. These semantic meta-data

  5. An Application of Business Process Management to Health Care Facilities.

    Science.gov (United States)

    Hassan, Mohsen M D

    The purpose of this article is to help health care facility managers and personnel identify significant elements of their facilities to address, and steps and actions to follow, when applying business process management to them. The ABPMP (Association of Business Process Management Professionals) life-cycle model of business process management is adopted, and steps from Lean, business process reengineering, and Six Sigma, and actions from operations management are presented to implement it. Managers of health care facilities can find in business process management a more comprehensive approach to improving their facilities than Lean, Six Sigma, business process reengineering, and ad hoc approaches that does not conflict with them because many of their elements can be included under its umbrella. Furthermore, the suggested application of business process management can guide and relieve them from selecting among these approaches, as well as provide them with specific steps and actions that they can follow. This article fills a gap in the literature by presenting a much needed comprehensive application of business process management to health care facilities that has specific steps and actions for implementation.

  6. Supply chain process collaboration and Internet utilization: an international perspective of business to business relationships

    Directory of Open Access Journals (Sweden)

    Marcos Paulo Valadares de Oliveira

    2015-01-01

    Full Text Available This paper compiles the findings of an international study which primary objective was to investigate the relationships between Internet utilization in business-to-business relationships, collaborative efforts and their impact over supplier and customer-oriented processes performance. It highlights the Internet as an important enhancer of collaboration in supply chains and addresses the effects of such efforts on companies’ overall performance. As a conclusive-descriptive and quantitative study, data from a survey of 788 companies from the USA, China, Canada, United Kingdom, and Brazil were analyzed with the use of descriptive statistics, reliability evaluation of the research model’s internal scales, path analysis and structural equation modeling to evaluate supply chain processes collaboration, both up- and down-stream. Internet utilization in supplier and customer-oriented processes was found positively related to collaborative practices in business-to-business relationships. Collaborative practices in supplier and customer-oriented processes, in turn, showed potential effects on performance. Also, supplier-oriented processes performance was found positively associated with customer-oriented process performance. Both internet use and collaborative practices are even more important in a high-context country like Brazil. The paper helps clarify the impact of internet use on business-to-business collaborative relationships. In this sense, practitioners can take this impact to redraw the organizational landscape and business processes amongst supply chain participants.

  7. Designing business rules for mediation : a process towards agent-mediated business coordination

    NARCIS (Netherlands)

    Zhao, Z.; Dignum, M.V.; Dignum, F.P.M.

    2008-01-01

    Business process integration is a very active research area, in which mediation is one of the fundamental architectural choices. Mediators have difficulties to design mediation services that meet the requirements of the different stakeholders. Business rules play an important role in the

  8. Theory Building- Towards an understanding of business model innovation processes

    DEFF Research Database (Denmark)

    Taran, Yariv; Boer, Harry; Lindgren, Peter

    2009-01-01

    Companies today, in some industries more than others, invest more capital and resources just to stay competitive, develop more diverse solutions, and increasingly start to think more radically, when considering to innovate their business model. However, the development and innovation of business ...... by proposing a generic process to business model innovation, supported by risk management processes. .......Companies today, in some industries more than others, invest more capital and resources just to stay competitive, develop more diverse solutions, and increasingly start to think more radically, when considering to innovate their business model. However, the development and innovation of business...... models is a complex venture and has not been widely researched yet. The objective of this paper is therefore 1) to build a [descriptive] theoretical understanding, based on Christensen's (2005) three-step procedure, to business models and their innovation and, as a result of that, 2) to strengthen...

  9. Towards an understanding of business model innovation processes

    DEFF Research Database (Denmark)

    Taran, Yariv; Boer, Harry; Lindgren, Peter

    2009-01-01

    Companies today, in some industries more than others, invest more capital and resources just to stay competitive, develop more diverse solutions, and increasingly start to think more radically, when considering to innovate their business model. However, the development and innovation of business ...... by proposing a generic process to business model innovation, supported by risk management processes.......Companies today, in some industries more than others, invest more capital and resources just to stay competitive, develop more diverse solutions, and increasingly start to think more radically, when considering to innovate their business model. However, the development and innovation of business...... models is a complex venture and has not been widely researched yet. The objective of this paper is therefore 1) to build a [descriptive] theoretical understanding, based on Christensen’s (2005) three-step procedure, to business models and their innovation and, as a result of that, 2) to strengthen...

  10. MNE Subsidiaries’ Outsourcing and Insourcing of R&D

    DEFF Research Database (Denmark)

    Santangelo, Grazia D.; Meyer, Klaus E.; Jindra, Björn

    2016-01-01

    The rules for business vary not only between countries, but within countries. Subsidiaries of multinational enterprises (MNEs), thus, have to consider both the national level and the local context when designing their business practices. To examine this impact, we study R&D outsourcing in four...... Eastern member states of the European Union and find that local R&D outsourcing is used more frequently where local institutions are strong. However, this local impact depends on the MNE's overall knowledge sourcing practice and is weaker when MNE subsidiaries’ knowledge management prioritizes external...

  11. Outsourcing CO2 Emissions

    Science.gov (United States)

    Davis, S. J.; Caldeira, K. G.

    2009-12-01

    CO2 emissions from the burning of fossil fuels are the primary cause of global warming. Much attention has been focused on the CO2 directly emitted by each country, but relatively little attention has been paid to the amount of emissions associated with consumption of goods and services in each country. This consumption-based emissions inventory differs from the production-based inventory because of imports and exports of goods and services that, either directly or indirectly, involved CO2 emissions. Using the latest available data and reasonable assumptions regarding trans-shipment of embodied carbon through third-party countries, we developed a global consumption-based CO2 emissions inventory and have calculated associated consumption-based energy and carbon intensities. We find that, in 2004, 24% of CO2 emissions are effectively outsourced to other countries, with much of the developed world outsourcing CO2 emissions to emerging markets, principally China. Some wealthy countries, including Switzerland and Sweden, outsource over half of their consumption-based emissions, with many northern Europeans outsourcing more than three tons of emissions per person per year. The United States is both a big importer and exporter of emissions embodied in trade, outsourcing >2.6 tons of CO2 per person and at the same time as >2.0 tons of CO2 per person are outsourced to the United States. These large flows indicate that CO2 emissions embodied in trade must be taken into consideration when considering responsibility for increasing atmospheric greenhouse gas concentrations.

  12. Narrowing the business-IT gap in process performance measurement

    NARCIS (Netherlands)

    van der Aa, Han; Del-Río-Ortega, Adela; Resinas, Manuel; Leopold, Henrik; Ruiz-Cortés, Antonio; Mendling, Jan; Reijers, Hajo A.

    2016-01-01

    To determine whether strategic goals are met, organizations must monitor how their business processes perform. Process Performance Indicators (PPIs) are used to specify relevant performance requirements. The formulation of PPIs is typically a managerial concern. Therefore, considerable effort has to

  13. Goal-Oriented Autonomic Business Process Modelling and Execution

    OpenAIRE

    Greenwood, Dominic; Ghizzioli, Roberto

    2009-01-01

    This chapter has introduced a novel, industry-proven BPMS employing a goal-oriented approach to modelling and executing agile business processes. We have demonstrated that this is an inherently flexible approach, allowing processes to be designed and executed

  14. Outsourcing and supplier learning

    DEFF Research Database (Denmark)

    Lema, Rasmus

    2012-01-01

    , global value chains and firm capability literatures. It draws on empirical material focused on learning and innovation ‘events’ in Indian software firms – their inputs and sources – and makes headway in opening the ‘black box’ of supplier learning in outsourcing relationships. This paper suggests...... that learning from customers was important but insufficient for making the transition. Capability formation depended significantly on other channels and mechanisms outside or independent of outsourcing relationships. This paper shows how firms actively mobilised and combined internal and external sources...

  15. RISK ANALYSIS IN INFORMATION TECHNOLOGY AND COMMUNICATION OUTSOURCING

    Directory of Open Access Journals (Sweden)

    Edmir Parada Vasques Prado

    2011-12-01

    Full Text Available This research aims at evaluating the risk analysis process in Information Technology and Communication (ICT outsourcing conducted by organizations of the private sector. The research is characterized by being a descriptive, quantitative and transversal type study, which was used the survey method. Data were collected through questionnaire, the sample is not random and we used a convenience sampling process. The research made contributions to understanding the risk analysis process in ICT services outsourcing, and identified statistically significant relationships between risk analysis, organization's size and its industry, and between risk analysis and diversity of outsourced services

  16. Reaching inter-institutional business processes in e-Society

    Directory of Open Access Journals (Sweden)

    Nikola Vlahovic

    2010-01-01

    Full Text Available Each business enterprise strives to achieve the most ef- ficient organization of its operations. While business en- terprises can influence internal factors of organization, external factors are more rigid. Public organizations have less of an incentive to be efficient. Furthermore, their or- ganization is less favorable since the decision making is centralized and highly formal (i.e. legislative. Adop- tion of business process orientation (BPO paradigm, with an emphasis on the management of internal factors of organization, has provided business organizations with substantial savings and improvements in efficiency. However, external factors also have a high potential for improvement of efficiency. For instance, development of supply chains or value chains has proven that external factors can be harnessed to provide additional sources of competitiveness. Other external factors can also be used to improve the performance of individual organiza- tions, an entire industry or economy as a whole. These synergic effects can be achieved through a unified and virtualized communication infrastructure, document ex- change and conduct of business transactions. The goal of this paper is to present business environment prop- erties in an e-Society that can be further developed to enhance integration between organizations and public institutions, which in turn can be used to create and manage inter-institutional business processes. This type of processes can promote e-business and e-business models to a new level of efficiency, making a whole in- dustry or national economy comparatively more com- petitive in international markets.

  17. Marketing Innovations in the Context of Interaction of Enterprises of the Production and Service Sphere on the Basis of Use of Outsourcing

    Directory of Open Access Journals (Sweden)

    Ivanova Anastasiia I.

    2014-02-01

    Full Text Available The goal of the article lies in development of a methodical approach to identification of expediency of transfer of the production enterprise equipment maintenance to outsourcing, which would consider specific features of the servicing production and degree of its influence upon basic production processes. The existing approaches to identification of expediency of transfer of functions and business processes of an enterprise to outsourcing were systemised by the classification feature of the method type, on the basis of which the approach is built and advantages and shortcomings of each of them are marked out. The article establishes that this grouping could be used as a set of alternatives on justification of introduction of outsourcing into the practice. In accordance with the goal of the study the article builds a methodical approach to identification of expediency of transfer of the production enterprise equipment maintenance, which is based on a comparative analysis of integral ratio of efficiency of own maintenance service and efficiency of maintenance service of outsourcing companies and which takes into account main parameters of functioning and degree of influence of the servicing production upon main business processes. The developed methodical approach could be used as a tool of expansion of sales markets of the service sphere enterprises by means of assessment of needs of customers and establishment of the target-oriented market segment.

  18. A Brokering Solution for Business Process Execution

    Science.gov (United States)

    Santoro, M.; Bigagli, L.; Roncella, R.; Mazzetti, P.; Nativi, S.

    2012-12-01

    Predicting the climate change impact on biodiversity and ecosystems, advancing our knowledge of environmental phenomena interconnection, assessing the validity of simulations and other key challenges of Earth Sciences require intensive use of environmental modeling. The complexity of Earth system requires the use of more than one model (often from different disciplines) to represent complex processes. The identification of appropriate mechanisms for reuse, chaining and composition of environmental models is considered a key enabler for an effective uptake of a global Earth Observation infrastructure, currently pursued by the international geospatial research community. The Group on Earth Observation (GEO) Model Web initiative aims to increase present accessibility and interoperability of environmental models, allowing their flexible composition into complex Business Processes (BPs). A few, basic principles are at the base of the Model Web concept (Nativi, et al.): 1. Open access 2. Minimal entry-barriers 3. Service-driven approach 4. Scalability In this work we propose an architectural solution aiming to contribute to the Model Web vision. This solution applies the Brokering approach for facilitiating complex multidisciplinary interoperability. The Brokering approach is currently adopted in the new GEOSS Common Infrastructure (GCI) as was presented at the last GEO Plenary meeting in Istanbul, November 2011. According to the Brokering principles, the designed system is flexible enough to support the use of multiple BP design (visual) tools, heterogeneous Web interfaces for model execution (e.g. OGC WPS, WSDL, etc.), and different Workflow engines. We designed and prototyped a component called BP Broker that is able to: (i) read an abstract BP, (ii) "compile" the abstract BP into an executable one (eBP) - in this phase the BP Broker might also provide recommendations for incomplete BPs and parameter mismatch resolution - and (iii) finally execute the eBP using a

  19. Matchmaking for Business Processes based on Conjunctive Finite State Automata

    NARCIS (Netherlands)

    Wombacher, Andreas; Fankhauser, Peter; Mahleko, Bendick; Neuhold, Erich

    2005-01-01

    Web services have a potential to enhance B2B e-commerce over the internet by allowing companies and organisations to publish their business processes on service directories where potential trading partners can find them. This can give rise to new business paradigms based on ad-hoc trading relations

  20. Network-based business process management: embedding business logic in communications networks

    NARCIS (Netherlands)

    L-F. Pau (Louis-François); P.H.M. Vervest (Peter)

    2003-01-01

    textabstractAdvanced Business Process Management (BPM) tools enable the decomposition of previously integrated and often ill-defined processes into re-usable process modules. These process modules can subsequently be distributed on the Internet over a variety of many different actors, each with

  1. The Path from Outsourcing to Backsourcing:

    DEFF Research Database (Denmark)

    Madsen, Erik Skov; Slepniov, Dmitrij

    conceptualizing various levels of outsourcing and offshoring as well as factors driving the transition between these levels. The framework adds to better understanding of the process,challenges the linear nature of it and suggests that ‘backsourcing’ and repatriation of activities should receive more attention...

  2. Business models for scientific information, and the scientific process?

    OpenAIRE

    Roosendaal, Hans E.; Kurek, Kasia

    2005-01-01

    Any business model for scientific information should create: - value in the scientific process, - commercial value. In this breakout session we will discuss business models from these two values, the emphasis being on the value in the scientific process. This leads to the following questions for discussion: 1. An important characteristic of scientific information is that it is not an end product in the scientific process but an intermediate product accepted by the scientific co...

  3. Outsourcing of experimental work

    DEFF Research Database (Denmark)

    Nielsen, Henrik

    2011-01-01

    With the development of new technologies for simultaneous analysis of many genes, transcripts, or proteins (the "omics" revolution), it has become common to outsource parts of the experimental work. In order to maintain the integrity of the research projects, it is important that the interphase...

  4. Strategic Posture and Outsourcing

    DEFF Research Database (Denmark)

    Mahnke, Volker; Overby, Mikkel Lucas; Özcan, Serden

    2004-01-01

    IT-enabled innovations are of increasing importance for competitive success in a rangeto develop associated competencies -in-house and/or through outsourcing - consequential for creating and sustaining competitive advantage. Against the backdrop of the importance of IT-enabled innovation, the key...

  5. Outsourcing/Offshoring Insights

    DEFF Research Database (Denmark)

    Tate, Wendy; Bals, Lydia

    2017-01-01

    Findings: Both the geographical and governance dimensions are part of the rightshoring decision which is an important conceptual foundation for this special issue, as it invited insightful pieces on all of these phenomena (e.g. outsourcing, insourcing, offshoring, reshoring), acknowledging...... issue and provides guidance to scholars and managers alike....

  6. Sustainability Reporting Process Model using Business Intelligence

    OpenAIRE

    Alxneit, Thorsten Julius

    2015-01-01

    Sustainability including the reporting requirements is one of the most relevant topics for companies. In recent years, many software providers have launched new software tools targeting companies committed to implementing sustainability reporting. But it’s not only companies willing to use their Business Intelligence (BI) solution, there are also basic principles such as the single source of truth and tendencies to combine sustainability reporting with the financial reporting (...

  7. Business Process Reengineering within the bicycle industry

    OpenAIRE

    Bartolomé Rodriguez, David

    2010-01-01

    Bicycle leader brands have shift production overseas to reduce the cost of labor and to implement new technologies at lower cost. Bike manufacturer both in Asia and Europe employ a traditional way of production  based on economics of scale that aims cost per unit reduction. Where MRP systems and forecasting are part of their day basis operations. This traditional way of operation offers room for innovation that must be seen as a business opportunity. Thus, alternative management approaches ca...

  8. Business Process Variability : A Tool for Declarative Template Design

    NARCIS (Netherlands)

    Bulanov, P.; Groefsema, H.; Aiello, M.

    2012-01-01

    To lower both implementation time and cost, many Business Process Management tools use process templates to implement highly recurring processes. However, in order for such templates to be used, a process has to adhere substantially to the template. Therefore, current practice for processes which

  9. [Outsourcing in long-term care: a risk management approach].

    Science.gov (United States)

    Guimarães, Cristina Machado; Carvalho, José Crespo de

    2012-05-01

    This article seeks to investigate outsourcing decisions in supply chain management of healthcare organizations, namely the motives and constraints behind the decision, the selection criteria for activities to be outsourced to third parties, the type of possible agreements, and the impact of this decision on the organization per se. A case study of the start-up phase of a Long-term Care unit with an innovative approach and high levels of customization was conducted to understand the outsourcing process in a start-up context (not in the standard context of organizational change) and a risk evaluation matrix was created for outsourcing activities in order to define and implement a performance monitoring process. This study seeks to understand how to evaluate and assess the risks of an outsourcing strategy and proposes a monitoring model using risk management tools. It was shown that the risk management approach can be a solution for monitoring outsourcing in the organizational start-up phase. Conclusions concerning dissatisfaction with the results of outsourcing strategies adopted are also presented.

  10. Exploring the Potential of Dynamic Perspective Taking on Business Processes

    Directory of Open Access Journals (Sweden)

    Florian Krenn

    2016-10-01

    Full Text Available Although many organizations have started to work with business process models in their operational practice, they have not explored the entire potential of intertwining business process modeling with organizational development. Process specifications contain workflows that require execution, in order to achieve business objectives and support business operation effectively. With the advent of Subject-oriented and Social Business Process Management, communication and stakeholder interaction have become novel perspectives on how to design and implement processes. They go beyond formal responsibilities encoded in functional roles, and are not very common across organizational hierarchies. However, stakeholders, including organizational developers and IT specialists, can be supported looking at processes and their execution from either perspective, namely, from a traditional one, focusing on functions and task accomplishment, and from an interactional perspective, focusing on communication among stakeholders and system interactions. The introduced dual-mode workflow execution engine UeberFlow allows considering both perspectives during process runtime, thus, checking operational completeness from either perspective. Stakeholders can start modeling with a perspective they are familiar with and subsequently proceed with the another one by switching dynamically to an alternate mode of execution. The presented meta-model and architecture of such a dual mode support tool enables coupling business process management directly with organizational development.

  11. Goal-Equivalent Secure Business Process Re-engineering

    DEFF Research Database (Denmark)

    Acosta, Hugo Andrés Lópes; Massacci, Fabio; Zannone, Nicola

    2008-01-01

    The introduction of information technologies in health care systems often requires to re-engineer the business processes used to deliver care. Obviously, the new and re-engineered processes are observationally different and thus we cannot use existing model-based techniques to argue that they are......The introduction of information technologies in health care systems often requires to re-engineer the business processes used to deliver care. Obviously, the new and re-engineered processes are observationally different and thus we cannot use existing model-based techniques to argue...... that they are somehow “equivalent”. In this paper we propose a method for passing from SI*, a modeling language for capturing and modeling functional, security, and trust organizational and system requirements, to business process specifications and vice versa. In particular, starting from an old secure business...... process, we reconstruct the functional and security requirements at organizational level that such a business process was supposed to meet (including the trust relations that existed among the members of the organization). To ensure that the re-engineered business process meets the elicited requirements...

  12. BUSINESS PROCESS IMPROVEMENT BY APPLYING BENCHMARKING BASED MODEL

    Directory of Open Access Journals (Sweden)

    Aleksandar Vujovic

    2013-09-01

    Full Text Available The choice of theme is identified by the need to improve business processes in organizations, as well as the continuous improvement of overall quality, which is under-represented in the Montenegrin organizations. The state of Montenegro has recognized t he growing importance of small and medium-sized organizations in the development of the national economy. Small and medium-sized organizations are the drivers of future economic growth and development of every country whose competitiveness has to pay special attention. One of the main sources of the competitiveness of small and medium-sized organizations is their pursuit to the business excellence, because it has become the most powerful means of achieving competitive advantage of organizations. The paper investigates certified organizations in Montenegro and their contemporary business and commitment towards business excellence. These organizations in Montenegro adapt its business to international standards and procedures that represent the future of economic growth and development of modern business. Research results of Montenegrin organizations were compared with small and medium-sized organizations from Serbia, which won the awards for business excellence "Quality Oscar" in the category of small and medium-sized organizations, for the last three years (2009, 2010, and 2011. The idea comes from the neccessity of Montenegrin economy to give small contribution in order that small and medium organizations adjust their businesses to the new business.

  13. State-driven Corporate Social Responsibility? Mediating Offshore Outsourcing and CSR in Malaysia

    OpenAIRE

    Chong, Sabrina; Wad, Peter

    2008-01-01

    Offshore outsourcing of business activities from the Global North to the Global South does not only relocate investments and jobs, but has also brought about new business demands on suppliers activities and their social and environmental impact. The article explores whether, how and why offshore outsourcing transactions between foreign firms and Malaysian firms affect the upgrading of the CSR activities of Malaysia incorporated firms, taking the particular institutional context of Malaysia in...

  14. Data Processing: The Need for Programs in Business Information Systems.

    Science.gov (United States)

    Hunter, James

    1980-01-01

    There is a demand in industry for both computer science graduates and business information systems graduates. Educators need to start this training at the secondary level with an introduction to all phases of data processing for any interested student. (CT)

  15. Success Factors of Business Process Management Systems Implementation

    NARCIS (Netherlands)

    J.P.P. Ravesteijn; Johan Versendaal

    2007-01-01

    In this research (critical) success factors for Business Process Management Systems implementation are identified and qualitatively validated. Furthermore a list of critical success factors is constructed. Based on the identified factors a BPMS implementation approach is suggested. Future research

  16. A Federated Digital Identity Management Approach for Business Processes

    Science.gov (United States)

    Bertino, Elisa; Ferrini, Rodolfo; Musci, Andrea; Paci, Federica; Steuer, Kevin J.

    Business processes have gained a lot of attention because of the pressing need for integrating existing resources and services to better fulfill customer needs. A key feature of business processes is that they are built from composable services, referred to as component services, that may belong to different domains. In such a context, flexible multi-domain identity management solutions are crucial for increased security and user-convenience. In particular, it is important that during the execution of a business process the component services be able to verify the identity of the client to check that it has the required permissions for accessing the services. To address the problem of multi-domain identity management, we propose a multi-factor identity attribute verification protocol for business processes that assures clients privacy and handles naming heterogeneity.

  17. An integrated outsourcing solution at York Central Hospital.

    Science.gov (United States)

    Marr, Jo-Anne; Tam, Richard; Simms, Stephen; Bacchus, Feria

    2011-01-01

    Canadian hospitals struggle to balance the need to increase and improve operational services and quality with diminishing resources. Many realize that sustaining their organization depends on how well they focus their resources and talents on their core business, clinical care delivery. Outsourcing of non-core, non-clinical support services is a solution for many organizations. Most often, this is put into action one service provider at a time. In 2007, however, York Central Hospital (YCH) implemented Sodexo's integrated Comprehensive Service Solutions (CSS) for all its support service functions. In doing so, YCH achieved significant improvements in patient and staff satisfaction rates, substantial cost savings through improved operational efficiency from process improvements and leveraging technology investments, and increased retail food revenue.

  18. Outsourcing drug discovery to India and China: from surviving to thriving.

    Science.gov (United States)

    Subramaniam, Swaminathan; Dugar, Sundeep

    2012-10-01

    Global pharmaceutical companies face an increasingly harsh environment for their primary business of selling medicines. They have to contend with a spiraling decline in the productivity of their R&D programs that is guaranteed to severely diminish their growth prospects. Outsourcing of drug discovery activities to low-cost locations is a growing response to this crisis. However, the upsides to outsourcing are capped by the failure of global pharmaceutical companies to take advantage of the full range of possibilities that this model provides. Companies that radically rethink and transform the way they conduct R&D, such as seeking the benefits of low-cost locations in India and China will be the ones that thrive in this environment. In this article we present our views on how the outsourcing model in drug discovery should go beyond increasing the efficiency of existing drug discovery processes to a fundamental rethink and re-engineering of these processes. Copyright © 2012. Published by Elsevier Ltd.

  19. Groupware and Business Process Improvement: technology enabled organisational learning

    Directory of Open Access Journals (Sweden)

    Nereu Kock Jr

    1996-05-01

    Full Text Available Much of the evaluative research on groupware in organisations so far has been preoccupied with the role of groupware as a new interaction media to replace or extend face-to-face communication in groups. It has focused on gains and losses from a group interaction point of view, typically disregarding the impact of other functions such as allowing public access to relevant historical and business process information concerning the organisation. This paper tries to bridge this gap with a focus on the support provided by groupware to business process improvement groups. This paper is based on a qualitative analysis of the effects of the introduction of an asynchronous groupware system into a service company based in Brazil. That analysis suggests that improvements on business redesign efficiency and effectiveness can be attained not only from asynchronous groupware support to group communication, but also from: lIts support for public sharing of historical information about former business process improvement; and 2Its support for providing a repository of information about business processes that could be targets for improvement. The paper is finalised with the proposal of an explanatory model, describing the relationship between the introduction of technology, its integration with a business process improvement meta-process, and its effects on the efficiency and effectiveness of that meta-process.

  20. Effective Monitoring and Control of Outsourced Software Development Projects

    NARCIS (Netherlands)

    Ponisio, Laura; Vruggink, P.

    2011-01-01

    In our study of four outsourcing projects we discover mechanisms to support managerial decision making during software development processes. We report on Customer Office, a framework used in practice that facilitates reasoning about projects by highlighting information paths and making

  1. Findings: LANL outsourcing focus groups

    Energy Technology Data Exchange (ETDEWEB)

    Jannotta, M.J.; McCabe, V.B.

    1996-12-31

    In March 1996, a series of 24 3-hour dialog focus groups were held with randomly selected Laboratory employees and contractors to gain their perceptions regarding potentials and problems for privatization and consolidation. A secondary goal was to educate and inform the workforce about potentials and issues in privatization and consolidation. Two hundred and thirty-six participants engaged in a learning session and structured input exercises resulting in 2,768 usable comments. Comments were categorized using standard qualitative methods; resulting categories included positive and negative comments on four models (consolidation, spin offs, outsourcing, and corporate partnering) and implications for the workforce, the Laboratory, and the local economy. Categories were in the areas of increasing/decreasing jobs, expertise, opportunity/salary/benefits, quality/efficiency, and effect on the local area and economy. An additional concern was losing Laboratory culture and history. Data were gathered and categorized on employee opinion regarding elements of successful transition to the four models, and issues emerged in the areas of terms and conditions of employment; communication; involvement; sound business planning; ethics and fairness; community infrastructure. From the aggregated opinion of the participants, it is recommended that decision-makers: Plan using sound business principles and continually communicate plans to the workforce; Respect workforce investments in the Laboratory; Tell the workforce exactly what is going on at all times; Understand that economic growth in Northern New Mexico is not universally viewed as positive; and Establish dialog with stakeholders on growth issues.

  2. Examining the Relationships between Outsourcing and Downsizing to Mishap Rates at NASA (FYs 1985-2011)

    Science.gov (United States)

    Charles, Sterlin Neil

    Outsourcing and downsizing practices within American businesses have been topics of investigation over the past four decades. With the intention of saving diminishing resources, many North American aerospace and governmental organizations have embraced both practices. During the 1990s the National Aeronautics and Space Administration (NASA) increased contractor outsourcing and reduced the civil servant population in response to mandated federal budget cuts. Major human capital adjustments were made within NASA as management elected to place the shuttle's operations under a single contract. The problem addressed is increased outsourcing and downsizing has been associated with reduced safety outcomes. The purpose of this quantitative archival study was to examine the relationships of outsourcing and downsizing to mishaps rates at NASA between fiscal year (FY) 1985 and FY 2011. Twenty-seven samples of outsourcing and downsizing data were examined to determine the relationships with high-severity mishaps (HSMs), moderate-severity mishaps (MSMs), and low-severity mishaps (LSMs). A quantitative design utilizing weighted least squares (WLS) regression analysis measured the relationships between predictor and outcome variables. Neither outsourcing nor downsizing predicted HSM rates, adjusted R2 = .32, F (3, 23) = 5.01, p = .53 (outsourcing); adjusted R2 = .49, F (3, 23) = 9.34, p = .41 (downsizing). Both outsourcing and downsizing predicted MSM rates, adjusted R2 = .21, F (3, 23) = 3.24, p = .006 (outsourcing); adjusted R2 = .49, F (3, 23) = 9.55, p = human factors issues could be eliminated from the analysis. Further research could involve a larger sample size (as the years pass), alternate sources of data for outsourcing and downsizing variables, and additional covariates. The added variables would offer a more convincing model for analyzing the impact of outsourcing and downsizing on mishaps. All-in-all, the efficacy of outsourcing and downsizing as a combined practice

  3. Successful outsourcing: improving quality of life through integrated support services.

    Science.gov (United States)

    Bates, Jason; Sharratt, Martin; King, John

    2014-01-01

    This article examines the way that non-clinical support services are provided in healthcare settings through outsourcing partnerships. The integrated support services model and benefits to patient experience and safety as well as organizational efficiency and effectiveness are explored through an examination of services at a busy urban community hospital.

  4. Work-Life Balance in an Outsourcing Environment

    Science.gov (United States)

    Wiltshire, Dervent

    2013-01-01

    Empirical evidence has found an increase in work-life conflicts within outsourced environments. It is important to address the increase in conflict to reduce negative effects on businesses. Guided by the theoretical frameworks of the spillover, conflict management, and resource dependency theories, the purpose of the study was to examine how…

  5. Global Outsourcing of Aircraft Maintenance

    OpenAIRE

    McFadden, Michael; Worrells, D. Scott

    2012-01-01

    Before the airlines were deregulated, the majority of air carriers conducted their maintenance in-house. After deregulation, with competitive pressures mounting and airlines failing and starting up seemingly simultaneously, the outsourcing of maintenance became more prevalent. Not restricted to U.S. airlines, outsourcing maintenance has become a global practice. Factors involved in the outsourcing decision range from a startup not having the capital to develop their own in-house maintenance p...

  6. Reducing Risks in Logistics Outsourcing

    OpenAIRE

    Regan, A C; Wang, Chuanxu

    2003-01-01

    Many firms have turned to logistics outsourcing as a way to restructure their distribution networks and gain competitive advantages. Logistics outsourcing in which a third party logistics (3PL) provider is contracted for all or part of an organization's logistics operations has seen consistently increasing use. Although there are clearly pros and cons of using logistics outsourcing, the full extent of both of these has not been adequately examined. This paper begins to examine some of these r...

  7. Incorporating Enterprise Risk Management in the Business Model Innovation Process

    Directory of Open Access Journals (Sweden)

    Yariv Taran

    2013-12-01

    Full Text Available Purpose: Relative to other types of innovations, little is known about business model innovation, let alone the process of managing the risks involved in that process. Using the emerging (enterprise risk management literature, an approach is proposed through which risk management can be embedded in the business model innovation process. Design: The integrated business model innovation risk management model developed in this paper has been tested through an action research study in a Danish company. Findings: The study supports our proposition that the implementation of risk management throughout the innovation process reduces the risks related to the uncertainty and complexity of developing and implementing a new business model. Originality: The study supports the proposition that the implementation of risk management throughout the innovation process reduces the risks related to the uncertainty and complexity of developing and implementing a new business model. The business model risk management model makes managers much more focused on identifying problematic issues and putting explicit plans and timetables into place for resolving/reducing risks, and assists companies in aligning the risk treatment choices made during the

  8. Can deunionization lead to international outsourcing?

    National Research Council Canada - National Science Library

    Lommerud, Kjell Erik; Meland, Frode; Straume, Odd Rune

    2009-01-01

    .... Such outsourcing leads to increased wages for the remaining in-house production. We find that stronger unions, which imply higher domestic wages, reduce incentives for international outsourcing...

  9. Practical challenges for methods transforming i* goal models into business process models

    OpenAIRE

    Decreus, Ken; Snoeck, Monique; Poels, Geert

    2009-01-01

    The field of requirements engineering for business processes has grown during the last several years. As business processes are assumed to fulfil organizational goals, goal models could be transformed into business process models that specify how business processes fulfil the organizational goals. Although both the fields of Goal-Oriented RE (GORE) and Business Process Management (BPM) received a lot of attention from researchers, the methods to transform goal models into business process mod...

  10. Methodology for Modeling and Analysis of Business Processes (MMABP

    Directory of Open Access Journals (Sweden)

    Vaclav Repa

    2015-10-01

    Full Text Available This paper introduces the methodology for modeling business processes. Creation of the methodology is described in terms of the Design Science Method. Firstly, the gap in contemporary Business Process Modeling approaches is identified and general modeling principles which can fill the gap are discussed. The way which these principles have been implemented in the main features of created methodology is described. Most critical identified points of the business process modeling are process states, process hierarchy and the granularity of process description. The methodology has been evaluated by use in the real project. Using the examples from this project the main methodology features are explained together with the significant problems which have been met during the project. Concluding from these problems together with the results of the methodology evaluation the needed future development of the methodology is outlined.

  11. AGILE DRAFTING OF OUTSOURCING CONTRACTS

    DEFF Research Database (Denmark)

    Schlichter, Bjarne Rerup; Storgaard, Kristian

    2015-01-01

    The concept of ‘agility’ has become quite popular in the development of IT-artefacts and has created interest in the more general project management literature. The process of drafting complex contracts for large IT projects (service as well as software) is often done under time pressure and in s......The concept of ‘agility’ has become quite popular in the development of IT-artefacts and has created interest in the more general project management literature. The process of drafting complex contracts for large IT projects (service as well as software) is often done under time pressure...... and in several parallel tracks using different competencies. By the use of an illustrative case-study, this paper explores how scrum can be applied to enhance the process of drafting outsourcing contracts. The analysis indicates that the use of an agile method, such as Scrum, can be beneficial in this context...

  12. Optimization of business processes in banks through flexible workflow

    Science.gov (United States)

    Postolache, V.

    2017-08-01

    This article describes an integrated business model of a commercial bank. There are examples of components that go into its composition: wooden models and business processes, strategic goals, organizational structure, system architecture, operational and marketing risk models, etc. The practice has shown that the development and implementation of the integrated business model of the bank significantly increase operating efficiency and its management, ensures organizational and technology stable development. Considering the evolution of business processes in the banking sector, should be analysed their common characteristics. From the author’s point of view, a business process is a set of various activities of a commercial bank in which “Input” is one or more financial and material resources, as a result of this activity and “output” is created by banking product, which is some value to consumer. Using workflow technology, management business process efficiency issue is a matter of managing the integration of resources and sequence of actions aimed at achieving this goal. In turn, it implies management of jobs or functions’ interaction, synchronizing of the assignments periods, reducing delays in the transmission of the results etc. Workflow technology is very important for managers at all levels, as they can use it to easily strengthen the control over what is happening in a particular unit, and in the bank as a whole. The manager is able to plan, to implement rules, to interact within the framework of the company’s procedures and tasks entrusted to the system of the distribution function and execution control, alert on the implementation and issuance of the statistical data on the effectiveness of operating procedures. Development and active use of the integrated bank business model is one of the key success factors that contribute to long-term and stable development of the bank, increase employee efficiency and business processes, implement the

  13. The Outsourcing-to-Insourcing Relocation Shift: A Response of U.S. Manufacturers to the Outsourcing Paradigm

    Science.gov (United States)

    2013-06-01

    1998), “The impact of corporate outsourcing on company value,” European Management Journal , Vol. 16, No. 6, pp. 635-643. Busi, M. and R. McIvor...motives and risks,” European Management Journal , Vol. 21, No. 5, pp. 647-661. Quinn, J. B., T. L. Doorley and P. C. Paquette (1990), “Beyond

  14. The integrity management cycle as a business process

    Energy Technology Data Exchange (ETDEWEB)

    Ackhurst, Trent B.; Peverelli, Romina P. [PIMS - Pipeline Integrity Management Specialists of London Ltd. (United Kingdom).

    2009-07-01

    It is a best-practice Oil and Gas pipeline integrity and reliability technique to apply integrity management cycles. This is conforms to the business principles of continuous improvement. This paper examines the integrity management cycle - both goals and objectives and subsequent component steps - from a business perspective. Traits that businesses require, to glean maximum benefit from such a cycle, are highlighted. A case study focuses upon an integrity and reliability process developed to apply to pipeline operators. installations. This is compared and contrasted to the pipeline integrity management cycle to underline both cycles. consistency with the principles of continuous improvement. (author)

  15. Access Control for Monitoring System-Spanning Business Processes

    NARCIS (Netherlands)

    Bassil, S.; Reichert, M.U.; Bobrik, R.; Bauer, Th.

    2007-01-01

    Integrated process support is highly desirable in environ- ments where data related to a particular (business) process are scattered over distributed and heterogeneous information systems (IS). A process monitoring component is a much-needed module in order to provide an integrated view on all these

  16. Proviado - Personalized and Configurable Visualizations of Business Processes

    NARCIS (Netherlands)

    Bobrik, R.; Bauer, T.; Reichert, M.U.; Bauknecht, K.; Pröll, B.; Werthner, H.

    A monitoring component is a much-needed module in order to provide an integrated view on system-spanning and cross-organizational business processes. Current monitoring tools, however, do not offer adequate process visualization support. In particular, processes are always visualized in the way they

  17. Determinants of Successful Internationalisation Processes in Business Schools

    Science.gov (United States)

    Bradford, Henry; Guzmán, Alexander; Trujillo, María-Andrea

    2017-01-01

    We analyse the internationalisation process in business schools as a response to the globalisation phenomena and argue that environmental pressures, isomorphic forces, the pool of internal resources and the alignment of the process with the institution's general strategic plan are the main determinants of a successful internationalisation process.…

  18. Process optimisation in hospitals: from process to business organisation

    National Research Council Canada - National Science Library

    Eberlein-Gonska, Maria

    2010-01-01

    .... Developing a business organisation requires the definition of criteria for space planning, room assignment and room integration in consideration of both medical and economic aspects and the architectural concept...

  19. AUTOMATION OF CONTROL OF THE BUSINESS PROCESS OF PUBLISHING SCIENTIFIC JOURNALS

    National Research Council Canada - National Science Library

    O. Yu. Sakaliuk

    2016-01-01

    We consider business process automation publishing scientific journals. It describes the focal point of publishing houses Odessa National Academy of Food Technology and the automation of business processes...

  20. Formal Verification of Effectiveness of Control Activities in Business Processes

    Science.gov (United States)

    Arimoto, Yasuhito; Iida, Shusaku; Futatsugi, Kokichi

    It has been an important issue to deal with risks in business processes for achieving companies' goals. This paper introduces a method for applying a formal method to analysis of risks and control activities in business processes in order to evaluate control activities consistently, exhaustively, and to give us potential to have scientific discussion on the result of the evaluation. We focus on document flows in business activities and control activities and risks related to documents because documents play important roles in business. In our method, document flows including control activities are modeled and it is verified by OTS/CafeOBJ Method that risks about falsification of documents are avoided by control activities in the model. The verification is done by interaction between humans and CafeOBJ system with theorem proving, and it raises potential to discuss the result scientifically because the interaction gives us rigorous reasons why the result is derived from the verification.

  1. The Use of Reference Models in Business Process Renovation

    Directory of Open Access Journals (Sweden)

    Dejan Pajk

    2010-01-01

    Full Text Available Enterprise resource planning (ERP systems are often used by companies to automate and enhance their busi- ness processes. The capabilities of ERP systems can be described by best-practice reference models. The purpose of the article is to demonstrate the business process renovation approach with the use of reference models. Although the use of reference models brings many positive effects for business, they are still rarely used in Slovenian small and medium-sized compa- nies. The reasons for this may be found in the reference models themselves as well as in project implementation methodologies. In the article a reference model based on Microsoft Dynamics NAV is suggested. The reference model is designed using upgraded BPMN notation with additional business objects, which help to describe the models in more detail.

  2. Adaptive Soa Stack-Based Business Process Monitoring Platform

    Directory of Open Access Journals (Sweden)

    Przemysław Dadel

    2014-01-01

    Full Text Available Executable business processes that formally describe company activities are well placed in the SOA environment as they allow for declarative organization of high-level system logic.However, for both technical and non-technical users, to fully benet from that element of abstractionappropriate business process monitoring systems are required and existing solutions remain unsatisfactory.The paper discusses the problem of business process monitoring in the context of the service orientation paradigm in order to propose an architectural solution and provide implementation of a system for business process monitoring that alleviates the shortcomings of the existing solutions.Various platforms are investigated to obtain a broader view of the monitoring problem and to gather functional and non-functional requirements. These requirements constitute input forthe further analysis and the system design. The monitoring software is then implemented and evaluated according to the specied criteria.An extensible business process monitoring system was designed and built on top of OSGiMM - a dynamic, event-driven, congurable communications layer that provides real-time monitoring capabilities for various types of resources. The system was tested against the stated functional requirements and its implementation provides a starting point for the further work.It is concluded that providing a uniform business process monitoring solution that satises a wide range of users and business process platform vendors is a dicult endeavor. It is furthermore reasoned that only an extensible, open-source, monitoring platform built on top of a scalablecommunication core has a chance to address all the stated and future requirements.

  3. Mining business process variants: Challenges, scenarios, algorithms

    NARCIS (Netherlands)

    Li, C.; Reichert, M.U.; Wombacher, Andreas

    During the last years a new generation of process-aware information systems has emerged, which enables process model configurations at buildtime as well as process instance changes during runtime. Respective model adaptations result in a large number of model variants that are derived from the same

  4. Process model for data-driven business model generation

    OpenAIRE

    Benta, Christian; Wilberg, Julian; Hollauer, Christoph; Omer, Mayada

    2017-01-01

    Digitalization is advancing fast and at the same time the volume of data is increasing. Examples from industry show that business models using big data can lead to competitive advantages. Currently the number of smart products is rising, which means more data will be available to engineering ompanies. The challenge is to extract additional profits and value from it. The literature review revealed that existing process models and methods for business model generation do not consider data in a ...

  5. Distributed Access Control for Web and Business Processes

    OpenAIRE

    Koshutanski, Hristo

    2003-01-01

    Middleware influenced the research community in developing a number of systems for controlling access to distributed resources. Nowadays a new paradigm for the lightweight integration of business resources from different partners is starting to take hold – Web Services and Business Processes for Web Services. Security and access control policies for Web Services protocols and distributed systems are well studied and almost standardized, but there is not yet a comprehensive proposal for an acc...

  6. Information and communication technology outsourcing : the determinacy of service level rating (SLR) on customer satisfaction rating (CSR)

    OpenAIRE

    2014-01-01

    M.Com. (Business Management) Its seems that Information and Communication Technology (ICT) Outsourcing is now a major business for Information Technology Outsourcing Providers (ITOPs) and all their focus is on client retention and new business acquisition. Variables like Employee Satisfaction, Customer Loyalty, and Financial Performance and how they relate to Customer Satisfaction seem to have received ample research attention. The way the client perceives and rates the service, can be inf...

  7. Realising the Real Benefits of Outsourcing: Measurement Excellence and Its Importance in Achieving Long Term Value

    Science.gov (United States)

    Oshri, Ilan; Kotlarsky, Julia

    These days firms are, more than ever, pressed to demonstrate returns on their investment in outsourcing. While the initial returns can always be associated with one-off cost cutting, outsourcing arrangements are complex, often involving inter-related high-value activities, which makes the realisation of long-term benefits from outsourcing ever more challenging. Executives in client firms are no longer satisfied with the same level of service delivery through the outsourcing lifecycle. They seek to achieve business transformation and innovation in their present and future services, beyond satisfying service level agreements (SLAs). Clearly the business world is facing a new challenge: an outsourcing delivery system of high-value activities that demonstrates value over time and across business functions. However, despite such expectations, many client firms are in the dark when trying to measure and quantify the return on outsourcing investments: results of this research show that less than half of all CIOs and CFOs (43%) have attempted to calculate the financial impact of outsourcing to their bottom line, indicating that the financial benefits are difficult to quantify (51%).

  8. Business process mapping techniques for ISO 9001 and 14001 certifications

    Energy Technology Data Exchange (ETDEWEB)

    Klement, R.E.; Richardson, G.D.

    1997-11-01

    AlliedSignal Federal Manufacturing and Technologies/Kansas City (FM and T/KC) produces nonnuclear components for nuclear weapons. The company has operated the plant for the US Department of Energy (DOE) since 1949. Throughout the history of the plant, procedures have been written to reflect the nuclear weapons industry best practices, and the facility has built a reputation for producing high quality products. The purpose of this presentation is to demonstrate how Total Quality principles were used at FM and T/KC to document processes for ISO 9001 and 14001 certifications. The information presented to the reader will lead to a better understanding of business administration by aligning procedures to key business processes within a business model; converting functional-based procedures to process-based procedures for total integrated resource management; and assigning ownership, validation, and metrics to procedures/processes, adding value to a company`s profitability.

  9. Designing a Process for Tracking Business Model Change

    DEFF Research Database (Denmark)

    Groskovs, Sergejs

    that may alter the business model of the firm. The decision-making process about which metrics to track affects what management’s attention is focused on during the year. The rather streamlined process outlined here is capable of facilitating swift responses to environmental changes in local markets......The paper has adopted a design science research approach to design and verify with key stakeholders a fundamental management process of revising KPIs (key performance indicators), including those indicators that are related to business model change. The paper proposes a general guide...... by establishing new KPIs on an ongoing basis together with the business units on the ground, and is thus of key importance to strategic management of the firm. The paper concludes with a discussion of its methodological compliance to design science research guidelines and revisits the literature in process...

  10. Holonic Business Process Modeling in Small to Medium Sized Enterprises

    Directory of Open Access Journals (Sweden)

    Nur Budi Mulyono

    2012-01-01

    Full Text Available Holonic modeling analysis which is the application of system thinking in design, manage, and improvement, is used in a novel context for business process modeling. An approach and techniques of holon and holarchies is presented specifically for small and medium sized enterprise process modeling development. The fitness of the approach is compared with well known reductionist or task breakdown approach. The strength and weaknesses of the holonic modeling is discussed with illustrating case example in term of its suitability for an Indonesia’s small and medium sized industry. The novel ideas in this paper have great impact on the way analyst should perceive business process. Future research is applying the approach in supply chain context.Key words: Business process, holonic modeling, operations management, small to medium sized enterprise

  11. Managing risks in business model innovation processes

    DEFF Research Database (Denmark)

    Taran, Yariv; Boer, Harry; Lindgren, Peter

    2010-01-01

    ) innovation is a risky enterprise, many companies are still choosing not to apply any risk management in the BM innovation process. The objective of this paper is to develop a better understanding of how risks are handled in the practice of BM innovation. An analysis of the BM innovation experiences of two...... industrial companies shows that both companies are experiencing high levels of uncertainty and complexity during their innovation processes and are, consequently, struggling to find new processes for handling the risks involved. Based on the two companies’ experiences, various testable propositions are put...... forward, which link success and failure to the way companies appreciate and handle the risks involved in BM innovation....

  12. Technologies and problems of reengineering of the business processes of company

    Science.gov (United States)

    Silka, Dmitriy

    2017-10-01

    Management of the combination of business processes is a modern approach in the field of business management. Together with a lot of management approaches business processes allow us to identify all the resultant actions. Article reveals the modern view on the essence of business processes as well as the general approaches of their allocation. Principles of construction and business process re-engineering are proposed. Recommendations on how to perform re-engineering under high cyclic dynamics of business activity are provided.

  13. Creating customer value by streamlining business processes.

    Science.gov (United States)

    Vantrappen, H

    1992-02-01

    Much of the strategic preoccupation of senior managers in the 1990s is focusing on the creation of customer value. Companies are seeking competitive advantage by streamlining the three processes through which they interact with their customers: product creation, order handling and service assurance. 'Micro-strategy' is a term which has been coined for the trade-offs and decisions on where and how to streamline these three processes. The article discusses micro-strategies applied by successful companies.

  14. Medical transcription outsourcing greased lightning?

    Science.gov (United States)

    Bikman, Jeremy; Whiting, Stacilee

    2007-06-01

    As medical transcription volume grows, providers need to decide whether to outsource the work, and if so, whether to retain offshore or onshore firms. There are benefits and drawbacks to both. To avoid problems, providers need to make sure the details are spelled out in the contract and that their expectations are understood and met by the outsource firm.

  15. A Model for Outsourcing HRD

    Science.gov (United States)

    Simmonds, David; Gibson, Rebecca

    2008-01-01

    Purpose: The purpose of this paper is to provide an overview of approaches to outsourcing HRD in the UK. Design/methodology/approach: This paper employs semi-structured interviews and case studies. The research model was developed from a literature review. Findings: There are many problems associated with outsourcing any or all aspects of the HRD…

  16. Outsourcing information communication technology services

    African Journals Online (AJOL)

    ian

    The rapid technological advancement, evolution of the Internet and the availability and adoption of broadband networks has enabled even small and medium enterprises (SMEs) to implement outsourcing strategies (OECD 2008). Organizations practise outsourcing for a wide range of reasons, such as to cut costs, to bring in ...

  17. AGILE: from source of law to business process specification

    NARCIS (Netherlands)

    Boer, A.; van Engers, T.; Casellas, N.; Francesconi, E.; Hoekstra, R.; Montemagni, S.

    2009-01-01

    The knowledge management problems involved in managing the consequences of organizational change processes triggered by changes in the law, for instance for business processes, services, databases, fielded applications, forms and documents, and internal education, make a good case for application of

  18. Innovative model of business process reengineering at machine building enterprises

    Science.gov (United States)

    Nekrasov, R. Yu; Tempel, Yu A.; Tempel, O. A.

    2017-10-01

    The paper provides consideration of business process reengineering viewed as amanagerial innovation accepted by present day machine building enterprises, as well as waysto improve its procedure. A developed innovative model of reengineering measures isdescribed and is based on the process approach and other principles of company management.

  19. Towards Using Reo for Compliance-Aware Business Process Modeling

    Science.gov (United States)

    Arbab, Farhad; Kokash, Natallia; Meng, Sun

    Business process modeling and implementation of process supporting infrastructures are two challenging tasks that are not fully aligned. On the one hand, languages such as Business Process Modeling Notation (BPMN) exist to capture business processes at the level of domain analysis. On the other hand, programming paradigms and technologies such as Service-Oriented Computing (SOC) and web services have emerged to simplify the development of distributed web systems that underly business processes. BPMN is the most recognized language for specifying process workflows at the early design steps. However, it is rather declarative and may lead to the executable models which are incomplete or semantically erroneous. Therefore, an approach for expressing and analyzing BPMN models in a formal setting is required. In this paper we describe how BPMN diagrams can be represented by means of a semantically precise channel-based coordination language called Reo which admits formal analysis using model checking and bisimulation techniques. Moreover, since additional requirements may come from various regulatory/legislative documents, we discuss the opportunities offered by Reo and its mathematical abstractions for expressing process-related constraints such as Quality of Service (QoS) or time-aware conditions on process states.

  20. Problems And Horizons Of Business Processes Logistization In Ukraine

    OpenAIRE

    Yulia Skrypnychenko

    2012-01-01

    The article studies current Ukrainian market from the viewpoint of implementation of logistic approaches in home economy. There are shown both negative and positive tendencies of the process; place of logistics in the country progress is determined. Theoretic approaches to the new “logistization” category originated within post-Soviet countries while implementing logistic approaches in business processes are studied.

  1. Outsourcing lead optimization: the eye of the storm.

    Science.gov (United States)

    Clark, David E

    2011-02-01

    This article is the third in a series examining the evolution of the market for outsourced lead optimization services and covers developments from late 2006 to the present. Following an analysis of the significant events that have impacted the marketplace in recent years, a brief survey of the growing number of companies offering lead optimization services is presented. Subsequently, three notable trends that can be perceived in this highly dynamic field are discussed: the continuing rise of outsourcing companies in Asia and Eastern Europe, the increase in deals with not-for-profit organizations and, finally, the emergence of a variety of business models under which outsourced work is conducted. Copyright © 2010 Elsevier Ltd. All rights reserved.

  2. Outsourcing: Who's threatened? A critical view of outsourcing as a strategic management instrument.

    NARCIS (Netherlands)

    Bosman, F.J.M.

    2011-01-01

    In the contemporary strategic management process, outsourcing is performed whenever management sees an efficiency opportunity, and employees have no influence on the situation. This research examines the attitudes of technical in-house ICT staff to this work situation, mainly by using the Social

  3. Business Process Reengineering, a Crisis Solution or a Necessity

    Directory of Open Access Journals (Sweden)

    Gabriela GHEORGHE

    2012-08-01

    Full Text Available This case study shows that the company decided to implement Business Process Reengineering (BPR not only because external environment had changed, but also due to its obsolete business processes and organizational structure. The article will highlight the importance of the organizations' focusing on sub-goals, in order to finally reach the desired result in the organization's main goals. When rapid evolution has become the fundamental contemporary coordinate, reengineering is a form of company innovative reaction in terms of intensifying competition and globalization. Remodeling the Company in phases of crisis, when time pressure reduces the type and number of solutions that can be adopted, without effective leadership, can lead in most cases to failure. The effect of redesigning the business processes depends on how well it is implemented, coordinated and monitored.

  4. Business Process Reengineering, a Crises Solution or a Necessity

    Directory of Open Access Journals (Sweden)

    Gabriela GHEORGHE

    2011-11-01

    Full Text Available This case study shows that the company decided to implement Business Process Reengineering (BPR not only because external environment had changed, but also due to its obsolete business processes and organizational structure. The article will highlight the importance of the organizations' focusing on sub-goals, in order to finally reach the desired result in the organization's main goals. When rapid evolution has become the fundamental contemporary coordinate, reengineering is a form of company innovative reaction in terms of intensifying competition and globalization. Remodelling the Company in phases of crisis, when time pressure reduces the type and number of solutions that can be adopted, without effective leadership can lead in most cases to failure. The effect of redesigning the business processes depends on how well it is implemented, coordinated and monitored.

  5. Implementing Business Process Redesign: early lessons from the Australian experience

    Directory of Open Access Journals (Sweden)

    Marianne Broadbent

    1995-05-01

    Full Text Available Business Process Redesign (BPR is a change management approach aimed at achieving quantum improvements in business performance. Industry interest levels in BPR are high as a direct result of current difficulties in the global economic climate and tight business conditions. Integral to BPR is the availability of new stable technologies which both stimulate and enable process changes. This paper highlights the experiences of a number of Australian firms which have implemented BPR. A ten step framework for BPR is presented together with a series of caveats. BPR is a difficult, messy and often non-linear activity which challenges many of the ways organisations operate. Information Technology plays a pivotal role in BPR as both an enabler and disenabler for change. Lessons emerging from early Australian experiences with BPR focus on the role of executive sponsorship, consultants, measurements, education and training, technology and people involved in the change process.

  6. Does outsourcing affect hospital profitability?

    Science.gov (United States)

    Danvers, Kreag; Nikolov, Pavel

    2010-01-01

    Organizations outsource non-core service functions to achieve cost reductions and strategic benefits, both of which can impact profitability performance. This article examines relations between managerial outsourcing decisions and profitability for a multi-state sample of non-profit hospitals, across 16 states and four regions of the United States. Overall regression results indicate that outsourcing does not necessarily improve hospital profitability. In addition, we identify no profitability impact from outsourcing for urban hospitals, but somewhat positive effects for teaching hospitals. Our regional analysis suggests that hospitals located in the Midwest maintain positive profitability effects with outsourcing, but those located in the South realize negative effects. These findings have implications for cost reduction efforts and the financial viability of non-profit hospitals.

  7. What's to Gain From Facilities Outsourcing?

    Science.gov (United States)

    EducationFM, 1998

    1998-01-01

    Presents two interviews in which university facilities managers discuss the pros and cons of outsourcing. Outsourcing is presented as one way to cut costs, but one expert warns that administrators may mistakenly use outsourcing as a temporary solution that entails few savings. Describes some of the reasons behind outsourcing and the challenges it…

  8. Semantic Service Design for Collaborative Business Processes in Internetworked Enterprises

    Science.gov (United States)

    Bianchini, Devis; Cappiello, Cinzia; de Antonellis, Valeria; Pernici, Barbara

    Modern collaborating enterprises can be seen as borderless organizations whose processes are dynamically transformed and integrated with the ones of their partners (Internetworked Enterprises, IE), thus enabling the design of collaborative business processes. The adoption of Semantic Web and service-oriented technologies for implementing collaboration in such distributed and heterogeneous environments promises significant benefits. IE can model their own processes independently by using the Software as a Service paradigm (SaaS). Each enterprise maintains a catalog of available services and these can be shared across IE and reused to build up complex collaborative processes. Moreover, each enterprise can adopt its own terminology and concepts to describe business processes and component services. This brings requirements to manage semantic heterogeneity in process descriptions which are distributed across different enterprise systems. To enable effective service-based collaboration, IEs have to standardize their process descriptions and model them through component services using the same approach and principles. For enabling collaborative business processes across IE, services should be designed following an homogeneous approach, possibly maintaining a uniform level of granularity. In the paper we propose an ontology-based semantic modeling approach apt to enrich and reconcile semantics of process descriptions to facilitate process knowledge management and to enable semantic service design (by discovery, reuse and integration of process elements/constructs). The approach brings together Semantic Web technologies, techniques in process modeling, ontology building and semantic matching in order to provide a comprehensive semantic modeling framework.

  9. Microsoft Visio 2013 business process diagramming and validation

    CERN Document Server

    Parker, David

    2013-01-01

    Microsoft Visio 2013 Business Process Diagramming and Validation provides a comprehensive and practical tutorial including example code and demonstrations for creating validation rules, writing ShapeSheet formulae, and much more.If you are a Microsoft Visio 2013 Professional Edition power user or developer who wants to get to grips with both the essential features of Visio 2013 and the validation rules in this edition, then this book is for you. A working knowledge of Microsoft Visio and optionally .NET for the add-on code is required, though previous knowledge of business process diagramming

  10. Blockchains for Business Process Management - Challenges and Opportunities

    DEFF Research Database (Denmark)

    Mendling, Jan; Weber, Ingo; Van Der Aalst, Wil

    2018-01-01

    Blockchain technology offers a sizable promise to rethink the way inter-organizational business processes are managed because of its potential to realize execution without a central party serving as a single point of trust (and failure). To stimulate research on this promise and the limits thereof......, in this paper we outline the challenges and opportunities of blockchain for Business Process Management (BPM). We first reflect how blockchains could be used in the context of the established BPM lifecycle and second how they might become relevant beyond. We conclude our discourse with a summary of seven...... research directions for investigating the application of blockchain technology in the context of BPM...

  11. Improvement of hospital processes through business process management in Qaem Teaching Hospital: A work in progress.

    Science.gov (United States)

    Yarmohammadian, Mohammad H; Ebrahimipour, Hossein; Doosty, Farzaneh

    2014-01-01

    In a world of continuously changing business environments, organizations have no option; however, to deal with such a big level of transformation in order to adjust the consequential demands. Therefore, many companies need to continually improve and review their processes to maintain their competitive advantages in an uncertain environment. Meeting these challenges requires implementing the most efficient possible business processes, geared to the needs of the industry and market segments that the organization serves globally. In the last 10 years, total quality management, business process reengineering, and business process management (BPM) have been some of the management tools applied by organizations to increase business competiveness. This paper is an original article that presents implementation of "BPM" approach in the healthcare domain that allows an organization to improve and review its critical business processes. This project was performed in "Qaem Teaching Hospital" in Mashhad city, Iran and consists of four distinct steps; (1) identify business processes, (2) document the process, (3) analyze and measure the process, and (4) improve the process. Implementing BPM in Qaem Teaching Hospital changed the nature of management by allowing the organization to avoid the complexity of disparate, soloed systems. BPM instead enabled the organization to focus on business processes at a higher level.

  12. Outsourcing central banking

    DEFF Research Database (Denmark)

    Khoury, Sarkis Joseph; Wihlborg, Clas

    2005-01-01

    The literature on Currency Boards (CB) stops at the water edge in terms of dealing with the totality of the functions of a central bank. Monetary policy, and banking supervisioncan be "outsourced" in an open economy with substantial foreign direct investment (FDI)in the banking sector if political...... nationalism does not trump economic rationality. An orthodox CB renders the central banking function redundant in terms of interest rate and exchange rate determination. FDI in banking could perform the same role for the supervisory function of central banks. We use the case of Estonia to illustrate...

  13. Outsourcing of experimental work.

    Science.gov (United States)

    Nielsen, Henrik

    2011-01-01

    With the development of new technologies for simultaneous analysis of many genes, transcripts, or proteins (the "omics" revolution), it has become common to outsource parts of the experimental work. In order to maintain the integrity of the research projects, it is important that the interphase between the researcher and the service is further developed. This involves robust protocols for sample preparation, an informed choice of analytical tool, development of standards for individual technologies, and transparent data analysis. This chapter introduces some of the problems related to analysis of RNA samples in the "omics" context and gives a few hints and key references related to sample preparation for the non-specialist.

  14. The internet and business process outsourcing in East Africa : value chains and connectivity-based enterprises in Kenya and Rwanda

    NARCIS (Netherlands)

    Mann, L.E.; Graham, M.; Friederici, N.

    2014-01-01

    Internet connectivity is widely considered to be a game changer for knowledge economies of developing countries. The arrival of submarine fibre-optic underwater cables in East Africa in 2009 and 2010 is seen by many as a strong case in point. The fast evolution of the information and communication

  15. Analysis of Using Resources in Business Process Modeling and Simulation

    Directory of Open Access Journals (Sweden)

    Vasilecas Olegas

    2014-12-01

    Full Text Available One of the key purposes of Business Process Model and Notation (BPMN is to support graphical representation of the process model. However, such models have a lack of support for the graphical representation of resources, whose processes are used during simulation or execution of process instance. The paper analyzes different methods and their extensions for resource modeling. Further, this article presents a selected set of resource properties that are relevant for resource modeling. The paper proposes an approach that explains how to use the selected set of resource properties for extension of process modeling using BPMN and simulation tools. They are based on BPMN, where business process instances use resources in a concurrency manner.

  16. ENHANCING LEAN SUPPLY CHAIN MATURITY WITH BUSINESS PROCESS MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Jurij Jaklic

    2006-12-01

    Full Text Available In today’s global market the main focus of competition is not only between different companies but also between supply chains. Technological changes and organizational improvements are important for effective supply chain management (SCM, however, the main cause of SCM improvements is not the implementation of an information system (IS itself, but rather a change and an integration of business processes. The paper summarizes the most important concepts of SCM and specifically concentrates on the importance of business process management (BPM in supply chains, because full advantages can be realized when business processes in the supply chain are well defined, integrated and managed. The main purpose of this paper is to show that successful SCM calls for the maturity of supply chain processes in all involved companies and at the supply chain level, which can be realized by using effective BPM methods. A necessary condition for growing of SCM in terms of supply chain process maturity levels is an inter-organizational information system development and process renovation. Yet, BPM should not be considered as a one-time project of IS implementation and process change, but as a permanent process performance measurement, analysis and continuous improvement of the supply chain processes. The concepts are illustrated with a case study of fuel supply process.

  17. A process mining approach to redesign business processes : A case study in gas industry

    NARCIS (Netherlands)

    van Beest, N. R. T. P.; Maruster, L.; Negru,; Jebelean, T; Petcu, D; Zaharie, D

    2007-01-01

    Nowadays organizations have to adjust their business processes along with the changing environment, in order to maintain a competitive advantage. Often, a change in a part of the system which is to support the business process implies a change of the whole system, which causes complex redesign

  18. Redesigning business processes : a methodology based on simulation and process mining techniques

    NARCIS (Netherlands)

    Maruster, L.; van Beest, N.R.T.P.

    2009-01-01

    Nowadays, organizations have to adjust their business processes along with the changing environment in order to maintain a competitive advantage. Changing a part of the system to support the business process implies changing the entire system, which leads to complex redesign activities. In this

  19. Identifying influential factors of business process performance using dependency analysis

    Science.gov (United States)

    Wetzstein, Branimir; Leitner, Philipp; Rosenberg, Florian; Dustdar, Schahram; Leymann, Frank

    2011-02-01

    We present a comprehensive framework for identifying influential factors of business process performance. In particular, our approach combines monitoring of process events and Quality of Service (QoS) measurements with dependency analysis to effectively identify influential factors. The framework uses data mining techniques to construct tree structures to represent dependencies of a key performance indicator (KPI) on process and QoS metrics. These dependency trees allow business analysts to determine how process KPIs depend on lower-level process metrics and QoS characteristics of the IT infrastructure. The structure of the dependencies enables a drill-down analysis of single factors of influence to gain a deeper knowledge why certain KPI targets are not met.

  20. The effect of outsourcing activities selection on the benefits of outsourcing

    OpenAIRE

    Maja Letica

    2016-01-01

    Activities that a company considers for outsourcing must meet certain criteria so that the decision to outsource these activities could be justified. Based on this, the assumption is that the decision on activities to outsource should lead to creating more benefits of outsourcing for a company. According to the relevant literature, wherever outsourcing is approached strategically, the evaluation of activities to be outsourced is the foundation of future success. In accordance with this, this ...

  1. Analyzing Properties of Stochastic Business Processes By Model Checking

    DEFF Research Database (Denmark)

    Herbert, Luke Thomas; Sharp, Robin

    2013-01-01

    This chapter presents an approach to precise formal analysis of business processes with stochastic properties. The method presented here allows for both qualitative and quantitative properties to be individually analyzed at design time without requiring a full specification. This provides an effe...

  2. Architectures for enabling flexible business processes : A research agenda

    NARCIS (Netherlands)

    Overbeek, S.J.; Gong, Y.

    2010-01-01

    For decades, information systems have been designed for controlling and managing business processes. In the past, these systems were often monolithic in nature and not made for interacting and communicating with other systems. Today, departments and organizations must collaborate, which requires

  3. Army Information Technology Procurement: A Business Process Analysis

    Science.gov (United States)

    2015-03-27

    Brent Langhals, Lt Col, USAF Member John Elshaw, PhD Member Abstract The integration of Information and Communication Technology ( ICT ...the lack transparency in how resources are allocated. This thesis presents a business process analysis of the Army’s ICT procurement system. The...6  Research Questions .........................................................................................................7  Methodology and

  4. On Engineering Support for Business Process Modelling and Redesign

    NARCIS (Netherlands)

    Doumeingts, G.; Franken, H.M.; de Weger, M.K.; Browne, J.; Quartel, Dick; Ferreira Pires, Luis

    1997-01-01

    Currently, there is an enormous (research) interest in business process redesign (BPR). Several management-oriented approaches have been proposed showing how to make BPR work. However, detailed descriptions of empirical experience are few. Consistent engineering methodologies to aid and guide a

  5. Factors and competences for business process managemant systems implementation

    NARCIS (Netherlands)

    Ravesteyn, J.P.P.

    2011-01-01

    The market for Business Process Management (BPM) software is growing rapidly, predictions for 2010 range from anywhere between 1 to 6 billion dollars, this means the market has more than doubled since 2005. Although there is a lot of publicity regarding BPM there is still much debate on what BPM is.

  6. Formalizing and applying compliance patterns for business process compliance

    NARCIS (Netherlands)

    Elgammal, A.F.S.A.; Türetken, O.; van den Heuvel, W.J.A.M.; Papazoglou, M.

    Today’s enterprises demand a high degree of compliance of business processes to meet diverse regulations and legislations. Several industrial studies have shown that compliance management is a daunting task, and organizations are still struggling and spending billions of dollars annually to ensure

  7. Business Process Redesign Using EDI: the BHP steel experience

    Directory of Open Access Journals (Sweden)

    Paula Swatman

    1994-05-01

    Full Text Available EDI should not be seen as a competitive weapon - it does not offer a sustainable competitive advantage to its users as did the earlier inter-organisational systems (such as the various airline reservation systems. Instead EDI provides a standardised infrastructure upon which an adopting organisation can reengineer its business processes and thus confers a long-term, strategic and comparative advantage upon such an adopter. The potential for sustained competitive advantage to be derived from EDI arises from its integration with the organisational structure of its implementor, depending upon the implementing organisation's ability to redesign its business processes appropriately. This paper examines the case of (arguably the most sophisticated EDI-using company in Australia, BHP Steel, demonstrating the advantages obtainable by an organisation using EDI as a foundation for its reengineered organisational structure and business processes and concludes that: • there are real benefits to be obtained from an inter organisational electronic trading strategy founded on EDI as the enabling mechanism - benefits which are considerably more extensive than EDI's comparatively simple technical nature would appear to offer; • organisational gateways utilising an Application Generic approach to system integration and isolating the communications issue by insisting on the use of international data communications standards do offer a realistic and successful solution to the problem of internal and external trade for large and sophisticated organisations; • the majority of these achievements would have been either unlikely or totally impossible without BHP Steel's commitment to organisation-wide Business Process Redesign.

  8. How to audit a business process excellence implementation?

    DEFF Research Database (Denmark)

    Rytter, Niels; Knudby, Torben; Tan, Kim Hua

    2011-01-01

    Adopting Business Process Excellence (BPEX) practices successfully might appear straight forward, but studies report that few firms achieve the desired objectives. They produce islands of improvements, but fail to sustain the more long term effort and reap the full benefits of their investments...

  9. On the Evaluation of Workflow Systems in Business Processes

    NARCIS (Netherlands)

    Choenni, R.S.; Bakker, R; Baets, W.R.J.

    2003-01-01

    Although it is widely accepted that workflow systems add value to business processes, no substantial research has been reported in the literature that confirms this. Most of the efforts in the field of workflow systems are devoted to issues that are relevant to the design and implementation of this

  10. The effect of business process reengineering (BPR) on human ...

    African Journals Online (AJOL)

    This study is part of the initial evaluative studies to assess the effect of business process reengineering on the management of human resources in Addis Ababa City Administration. It is based on a sample of 480 employees drawn from various city departments. Focus group discussions, key informant interviews and ...

  11. The Elements of Business Process Change | Meniberu | Ethiopian ...

    African Journals Online (AJOL)

    The factors identified as important include the degree to which strategic business process changes are included in the BPC project, level and complexity of problems encountered; the degree to which proposed BPC objectives are being identified and incorporated in these change project plans and are actually derived; and ...

  12. Deriving business processes with service level agreements from early requirements

    NARCIS (Netherlands)

    Frankova, Ganna; Seguran, Magali; Gilcher, Florian; Trabelsi, Slim; Doerflinger, Joerg; Aiello, Marco

    When designing a service-based business process employing loosely coupled services, one is not only interested in guaranteeing a certain flow of work, but also in how the work will be performed. This involves the consideration of non-functional properties which go from execution time and costs, to

  13. Lifting business process diagrams to 2.5 dimensions

    Science.gov (United States)

    Effinger, Philip; Spielmann, Johannes

    2010-01-01

    In this work, we describe our visualization approach for business processes using 2.5 dimensional techniques (2.5D). The idea of 2.5D is to add the concept of layering to a two dimensional (2D) visualization. The layers are arranged in a three-dimensional display space. For the modeling of the business processes, we use the Business Process Modeling Notation (BPMN). The benefit of connecting BPMN with a 2.5D visualization is not only to obtain a more abstract view on the business process models but also to develop layering criteria that eventually increase readability of the BPMN model compared to 2D. We present a 2.5D Navigator for BPMN models that offers different perspectives for visualization. Therefore we also develop BPMN specific perspectives. The 2.5D Navigator combines the 2.5D approach with perspectives and allows free navigation in the three dimensional display space. We also demonstrate our tool and libraries used for implementation of the visualizations. The underlying general framework for 2.5D visualizations is explored and presented in a fashion that it can easily be used for different applications. Finally, an evaluation of our navigation tool demonstrates that we can achieve satisfying and aesthetic displays of diagrams stating BPMN models in 2.5D-visualizations.

  14. BProVe: Tool support for business process verification

    DEFF Research Database (Denmark)

    Corradini, Flavio; Fornari, Fabrizio; Polini, Andrea

    2017-01-01

    This demo introduces BProVe, a tool supporting automated verification of Business Process models. BProVe analysis is based on a formal operational semantics defined for the BPMN 2.0 modelling language, and is provided as a freely accessible service that uses open standard formats as input data...

  15. Understanding the process of greening of Brazilian business schools

    DEFF Research Database (Denmark)

    Jabbour, C.J.C.; Sarkis, J.; De Sousa Jabbour, A.B.L.

    2013-01-01

    This study analyses business schools' incorporating environmental management issues into their core activities, defined through teaching, research, outreach and management. Taking into account the relative lack of literature on this theme, case study fieldwork is utilized. Two case studies were...... conducted at Brazilian business schools. The results were analyzed using the conceptual background of barriers to organizational change, transition to a more sustainable society, and path dependence. The main findings indicate that: (a) the incorporation of environmental management issues tends to begin...... with researching and teaching; (b) this incorporation process depends on the personal motivation of few or single faculty researchers; (c) the trajectory of the analyzed business schools is marked by advances and stagnation, when analyzing the incorporation of environmental management issues to its four core...

  16. Outsourced similarity search on metric data assets

    KAUST Repository

    Yiu, Man Lung

    2012-02-01

    This paper considers a cloud computing setting in which similarity querying of metric data is outsourced to a service provider. The data is to be revealed only to trusted users, not to the service provider or anyone else. Users query the server for the most similar data objects to a query example. Outsourcing offers the data owner scalability and a low-initial investment. The need for privacy may be due to the data being sensitive (e.g., in medicine), valuable (e.g., in astronomy), or otherwise confidential. Given this setting, the paper presents techniques that transform the data prior to supplying it to the service provider for similarity queries on the transformed data. Our techniques provide interesting trade-offs between query cost and accuracy. They are then further extended to offer an intuitive privacy guarantee. Empirical studies with real data demonstrate that the techniques are capable of offering privacy while enabling efficient and accurate processing of similarity queries.

  17. The role of outsourcing in Lean Manufacturing

    DEFF Research Database (Denmark)

    Bjarnø, Ole-Christian

    2003-01-01

    demonstrates that strategic sourcing is a powerful tool in Lean Manufacturing with the achievement of marked improvements of performance, e.g. increased cost efficiency, higher flexibility and more management efficiency. One of the essential results was the verification that a company having evolved to a high...... degree of complexity by introducing many new product lines, without phasing out very many of the old products could be changed into a far less complex organisation through reengineering and outsourcing. This again opened up for the application of the tool kit in Lean Manufacturing, and through......In this article a longitudinal study performed at a medium-sized producer of electronics is reported during which we studied the company’s manufacturing change process. Based on theories of outsourcing, reengineering and explorative case research a series of findings is identified which...

  18. A Research Strategy for Investigating Business Process Management Approaches

    Directory of Open Access Journals (Sweden)

    James Gibson

    2005-11-01

    Full Text Available We are witnessing a revolution in industry which, if successful, will change forever how business systems are developed and the type of staff required. This paradigm shift has only recently become possible as business process conceptual understanding evolved, technologies have matured and higher abstraction levels have become possible. Industry leads Business Processing Systems research as it has the strategic imperative and resources to be effective. Academic research is faced with three challenges: firstly, how to do effective research in an area of such broad scope, secondly, how to make research relevant to practice, thirdly how to spend limited resources effectively. This paper defines the research framework for effective academic research at the University of Wollongong by the Software Effective Process group. Effective research is enabled by co-ordinating research based on the primacy of the business model and its resultant effective representation in executable systems. The framework aims to build a core research team, promote strong synergy with existing research areas, and create academic and industry relevant research.. We report on the results to date of our pilot program and seek feedback and advice to help us refine our approach. A major Australian project is utilising a new software development lifecycle for ‘system of systems’ development which has arisen out of this research strategy. Later papers will report on both the theoretical basis and practical impacts of this work and other research by the group.

  19. Automated business processes in outbound logistics: An information system perspective

    DEFF Research Database (Denmark)

    Tambo, Torben

    2010-01-01

    by securing a much higher quality of data and eliminating a number of defect management processes in the domain of fashion wholesale and retail. The information system perspective is used in dealing with adopting bespoke ERP development effort of creating an ERP system on the leading edge of business process......This article analyses the potentials and possibilities of changing outbound logistics from highly labour intensive on the information processing side to a more or less fully automated solution. Automation offers advantages in terms of direct labour cost reduction as well as indirect cost reduction...... alignment with a highly standardised outbound logistics although serving a vast range of customers and countries. Expressing a number of compliance requirements and associated business processes outlines the design criteria for the information system. Implementation of this design with bespoke ERP...

  20. Business Process Management Integration Solution in Financial Sector

    Directory of Open Access Journals (Sweden)

    2009-01-01

    Full Text Available It is vital for financial services companies to ensure the rapid implementation of new processes to meet speed-to-market, service quality and compliance requirements. This has to be done against a background of increased complexity. An integrated approach to business processes allows products, processes, systems, data and the applications that underpin them to evolve quickly. Whether it’s providing a loan, setting up an insurance policy, or executing an investment instruction, optimizing the sale-to-fulfillment process will always win new business, cement customer loyalty, and reduce costs. Lack of integration across lending, payments and trading, on the other hand, simply presents competitors who are more efficient with a huge profit opportunity.

  1. REALIZING BUSINESS PROCESS MANAGEMENT BY HELP OF A PROCESS MAPPING DATABASE TOOL

    CERN Document Server

    Vergili, Ceren

    2016-01-01

    In a typical business sector, processes are the building blocks of the achievement. A considerable percentage of the processes are consisting of business processes. This fact is bringing the fact that business sectors are in need of a management discipline. Business Process Management (BPM) is a discipline that combines modelling, automation, execution, control, measurement, and optimization of process by considering enterprise goals, spanning systems, employees, customers, and partners. CERN’s EN – HE – HM section desires to apply the BPM discipline appropriately for improving their necessary technical, administrative and managerial actions to supply appropriate CERN industrial transport, handling and lifting equipment and to maintain it. For this reason, a Process Mapping Database Tool is created to develop a common understanding about how the section members can visualize their processes, agree on quality standards and on how to improve. It provides a management support by establishing Process Charts...

  2. Deferred Action: Theoretical model of process architecture design for emergent business processes

    OpenAIRE

    Patel, N.V.

    2007-01-01

    E-Business modelling and ebusiness systems development assumes fixed company resources, structures, and business processes. Empirical and theoretical evidence suggests that company resources and structures are emergent rather than fixed. Planning business activity in emergent contexts requires flexible ebusiness models based on better management theories and models . This paper builds and proposes a theoretical model of ebusiness systems capable of catering for emergent factors that affect bu...

  3. CIMOSA process classification for business process mapping in non-manufacturing firms: A case study

    Science.gov (United States)

    Latiffianti, Effi; Siswanto, Nurhadi; Wiratno, Stefanus Eko; Saputra, Yudha Andrian

    2017-11-01

    A business process mapping is one important means to enable an enterprise to effectively manage the value chain. One of widely used approaches to classify business process for mapping purpose is Computer Integrated Manufacturing System Open Architecture (CIMOSA). CIMOSA was initially designed for Computer Integrated Manufacturing (CIM) system based enterprises. This paper aims to analyze the use of CIMOSA process classification for business process mapping in the firms that do not fall within the area of CIM. Three firms of different business area that have used CIMOSA process classification were observed: an airline firm, a marketing and trading firm for oil and gas products, and an industrial estate management firm. The result of the research has shown that CIMOSA can be used in non-manufacturing firms with some adjustment. The adjustment includes addition, reduction, or modification of some processes suggested by CIMOSA process classification as evidenced by the case studies.

  4. THE STUDY OF THE FORECASTING PROCESS INFRASTRUCTURAL SUPPORT BUSINESS

    Directory of Open Access Journals (Sweden)

    E. V. Sibirskaia

    2014-01-01

    Full Text Available Summary. When forecasting the necessary infrastructural support entrepreneurship predict rational distribution of the potential and expected results based on capacity development component of infrastructural maintenance, efficient use of resources, expertise and development of regional economies, the rationalization of administrative decisions, etc. According to the authors, the process of predicting business infrastructure software includes the following steps: analysis of the existing infrastructure support business to the top of the forecast period, the structure of resources, identifying disparities, their causes, identifying positive trends in the analysis and the results of research; research component of infrastructural support entrepreneurship, assesses complex system of social relations, institutions, structures and objects made findings and conclusions of the study; identification of areas of strategic change and the possibility of eliminating weaknesses and imbalances, identifying prospects for the development of entrepreneurship; identifying a set of factors and conditions affecting each component of infrastructure software, calculated the degree of influence of each of them and the total effect of all factors; adjustment indicators infrastructure forecasts. Research of views of category says a method of strategic planning and forecasting that methods of strategic planning are considered separately from forecasting methods. In a combination methods of strategic planning and forecasting, in relation to infrastructure ensuring business activity aren't given in literature. Nevertheless, authors consider that this category should be defined for the characteristic of the intrinsic and substantial nature of strategic planning and forecasting of infrastructure ensuring business activity.processing.

  5. Becoming a Learning Organization Through Dynamic Business Process Management

    Directory of Open Access Journals (Sweden)

    Marek Szelągowski

    2014-01-01

    Full Text Available As customers demand easier access to individualized products and services, companies now face an ongoing problem of how to deliver flexible and innovative solutions while maintaining efficiency and competitiveness. In this environment, the only sustainable form of competitive advantage rests in the ability to learn faster than the competition (de Geus, 1988. The article returns to the somewhat forgotten concept of the learning organization and explores how its principles can be applied with the use of dynamic business process management (dynamic BPM. Enabling in this concept individual or team-based limited experimentation and providing conditions for learning though experience in the course of performing business processes allows for the constant creation of practical knowledge. This article provides examples of how dynamic BPM facilitates the constant creation and verification of practical knowledge, with the aim of improving and adapting processes to maintain the competitive advantage of the organization.

  6. The effect of outsourcing activities selection on the benefits of outsourcing

    Directory of Open Access Journals (Sweden)

    Maja Letica

    2016-12-01

    Full Text Available Activities that a company considers for outsourcing must meet certain criteria so that the decision to outsource these activities could be justified. Based on this, the assumption is that the decision on activities to outsource should lead to creating more benefits of outsourcing for a company. According to the relevant literature, wherever outsourcing is approached strategically, the evaluation of activities to be outsourced is the foundation of future success. In accordance with this, this paper investigates if activities to outsource that meet the outsourcing criteria to a greater degree affect the benefits of outsourcing for a company. In conducted empirical research survey, connection between the selection of activities and benefits of outsourcing for the companies in Bosnia and Herzegovina has not been established. Contribution of this paper is in examining theoretical dogmas about activity – outsourcing relationship in B&H companies practice.

  7. Outsourcing security presents pros & cons

    National Research Council Canada - National Science Library

    Ellen Messmer

    2008-01-01

    When it comes to outsourcing security functions, skepticism still rules the day. The idea of trusting an outside firm to maintain gear, monitor for attacks, perform scans, collect logs or update security software is foreign to many users...

  8. Case outsourcing medical device reprocessing.

    Science.gov (United States)

    Haley, Deborah

    2004-04-01

    IN THE INTEREST OF SAVING MONEY, many hospitals are considering extending the life of some single-use medical devices by using medical device reprocessing programs. FACILITIES OFTEN LACK the resources required to meet the US Food and Drug Administration's tough quality assurance standards. BY OUTSOURCING, hospitals can reap the benefits of medical device reprocessing without assuming additional staffing and compliance burdens. OUTSOURCING enables hospitals to implement a medical device reprocessing program quickly, with no capital investment and minimal effort.

  9. CRITICAL FACTORS IN OUTSOURCING OF ACCOUNTING FUNCTIONS IN MALAYSIAN SMALL MEDIUM-SIZED ENTERPRISES (SMEs

    Directory of Open Access Journals (Sweden)

    Magiswary Dorasamy

    2010-01-01

    Full Text Available The challenges that business face in sustaining competitive advantage in the corporate world have become a major concern. Businesses are adopting cutting-edge technologies and best practices to cope with rapid, global changes. Various business functions are being reengineered for this purpose. Accounting functions play an important role in helping businesses to maintain competitive advantage. However, some small and medium-sized enterprises (SMEs face problems handling fundamental accounting functions. This is predominantly because of their lack of expertise; accounting functions require not only knowledge of generally accepted accounting rules or tax regulations but also the expertise needed to apply the rules in a given business environment (Everaert, Sarens and Rommel, 2006. This paper offers some insight on the outsourcing of accounting functions as there is paucity of data in this area in the context of Malaysia. Essentially, it presents empirical evidence regarding Malaysian SMEs' accounting outsourcing practices. A survey of SMEs was conducted to identify the overall outsourcing landscape as it relates to accounting and third-party organisations. The factors that contribute to the decision to outsource accounting functions are analysed. The study reveals a significant relationship between outsourcing accounting functions and two contributing factors, risks and operation management.

  10. Conceptual framework for the mapping of management process with information technology in a business process.

    Science.gov (United States)

    Rajarathinam, Vetrickarthick; Chellappa, Swarnalatha; Nagarajan, Asha

    2015-01-01

    This study on component framework reveals the importance of management process and technology mapping in a business environment. We defined ERP as a software tool, which has to provide business solution but not necessarily an integration of all the departments. Any business process can be classified as management process, operational process and the supportive process. We have gone through entire management process and were enable to bring influencing components to be mapped with a technology for a business solution. Governance, strategic management, and decision making are thoroughly discussed and the need of mapping these components with the ERP is clearly explained. Also we suggest that implementation of this framework might reduce the ERP failures and especially the ERP misfit was completely rectified.

  11. Business process adoption in organisations: A case study from an insurance company in South Africa

    CSIR Research Space (South Africa)

    Luzipo, S

    2015-05-01

    Full Text Available Business process adoption is one of the factors that determine an organisation's performance. While there are various factors that can have an impact on business processes adoption, this paper focuses on the impact of individual, process...

  12. Assessment of E-Business Transformation and Business Process Reengineering for a SME using Simulation Modelling

    OpenAIRE

    Choong, Sarah Shiow Yen

    2010-01-01

    As globalization takes place, there are increasing opportunities for SMEs to expand their business in a more global market place. With the advancement of ICT, the adoption of E-Business as a business expansion strategy will allow SMEs to break away from the traditional business model, hence providing them with the competitive advantage over their competitors. Although E-Business adoption via BPR is widely used by MNE in developed countries, organization structure, culture, business capacities...

  13. Business relationship digitalization:a case study from the steel processing industry

    OpenAIRE

    Salo, J. (Jari)

    2006-01-01

    Abstract Although research into the digitalization of business has grown in recent years, the focus has predominantly been on the impacts of digitalization on business in general, and not on the business relationship digitalization process. In this dissertation, the author addresses how digitalization affects business relationships and provides an illustration of the process of business relationships digitalization in the steel processing industry context. Drawing from the Industrial Marke...

  14. Risk matrix model applied to the outsourcing of logistics' activities

    Directory of Open Access Journals (Sweden)

    Fouad Jawab

    2015-09-01

    Full Text Available Purpose: This paper proposes the application of the risk matrix model in the field of logistics outsourcing. Such an application can serve as the basis for decision making regarding the conduct of a risk management in the logistics outsourcing process and allow its prevention. Design/methodology/approach: This study is based on the risk management of logistics outsourcing in the field of the retail sector in Morocco. The authors identify all possible risks and then classify and prioritize them using the Risk Matrix Model. Finally, we have come to four possible decisions for the identified risks. The analysis was made possible through interviews and discussions with the heads of departments and agents who are directly involved in each outsourced activity. Findings and Originality/value: It is possible to improve the risk matrix model by proposing more personalized prevention measures according to each company that operates in the mass-market retailing. Originality/value: This study is the only one made in the process of logistics outsourcing in the retail sector in Morocco through Label’vie as a case study. First, we had identified as thorough as we could all possible risks, then we applied the Risk Matrix Model to sort them out in an ascending order of importance and criticality. As a result, we could hand out to the decision-makers the mapping for an effective control of risks and a better guiding of the process of risk management.

  15. Establishing a Business Process Reference Model for Universities

    KAUST Repository

    Svensson, Carsten

    2012-09-01

    Modern universities are by any standard complex organizations that, from an IT perspective, present a number of unique challenges. This paper will propose establishing a business process reference framework. The benefit to the users would be a better understanding of the system landscape, business process enablement, collection of performance data and systematic reuse of existing community experience and knowledge. For these reasons reference models such as the SCOR (Supply Chain Operations Reference), DCOR (Design Chain Operations Reference) and ITIL (Information Technology Infrastructure Library) have gained popularity among organizations in both the private and public sectors. We speculate that this success can be replicated in a university setting. Furthermore the paper will outline how the research group suggests moving ahead with the research which will lead to a reference model.

  16. Decomposition of business process models into reusable sub-diagrams

    Directory of Open Access Journals (Sweden)

    Wiśniewski Piotr

    2017-01-01

    Full Text Available In this paper, an approach to automatic decomposition of business process models is proposed. According to our method, an existing BPMN diagram is disassembled into reusable parts containing the desired number of elements. Such elements and structure can work as design patterns and be validated by a user in terms of correctness. In the next step, these component models are categorised considering their parameters such as resources used, as well as input and output data. The classified components may be considered a repository of reusable parts, that can be further applied in the design of new models. The proposed technique may play a significant role in facilitating the business process redesign procedure, which is of a great importance regarding engineering and industrial applications.

  17. Establishing a business process reference model for Universities

    DEFF Research Database (Denmark)

    Svensson, Carsten; Hvolby, Hans-Henrik

    2012-01-01

    process enablement, collection of performance data and systematic reuse of existing community experience and knowledge. For these reasons reference models such as the SCOR (Supply Chain Operations Reference), DCOR (Design Chain Operations Reference) and ITIL (Information Technology Infrastructure Library......Modern universities are by any standard complex organizations that, from an IT perspective, present a number of unique challenges. This paper will propose establishing a business process reference framework. The benefit to the users would be a better understanding of the system landscape, business......) have gained popularity among organizations in both the private and public sectors. We speculate that this success can be replicated in a university setting. Furthermore the paper will outline how the research group suggests moving ahead with the research which will lead to a reference model....

  18. Time and activity sequence prediction of business process instances

    DEFF Research Database (Denmark)

    Polato, Mirko; Sperduti, Alessandro; Burattin, Andrea

    2018-01-01

    The ability to know in advance the trend of running process instances, with respect to different features, such as the expected completion time, would allow business managers to timely counteract to undesired situations, in order to prevent losses. Therefore, the ability to accurately predict...... to cope with this problem but, generally, they assume that the underlying process is stationary. However, in real cases this assumption is not always true. In this work we present new methods for predicting the remaining time of running cases. In particular we propose a method, assuming process...

  19. Editorial: Learning, teaching and disseminating knowledge in business process management

    Directory of Open Access Journals (Sweden)

    Jürgen Moormann

    2012-12-01

    Full Text Available Process-oriented thinking has become the major paradigm for managing companies and other organizations. The push for better processes has been even more intense due to rapidly evolving client needs, borderless global markets and innovations swiftly penetrating the market. Thus, education is decisive for successfully introducing and implementing Business Process Management (BPM initiatives. However, BPM education has been an area of challenge. This special issue aims to provide current research on various aspects of BPM education. It is an initial effort for consolidating better practices, experiences and pedagogical outcomes founded with empirical evidence to contribute towards the three pillars of education: learning, teaching, and disseminating knowledge in BPM.

  20. Business Process driven solutions for innovative enterprise information systems

    OpenAIRE

    Taglino, Francesco; Lezoche, Mario

    2008-01-01

    International audience; Existing limitations and problems in the current life-cycle of software applications will encourage new development paradigms. New technological trends, aiming at responding to current needs, such as flexibility, dynamicity, scalability, will certainly drive the envisaged changes. In this paper, possible solutions for the development and maintenance of innovative enterprise information systems (IS) are outlined. In particular, it will be argued about business process d...

  1. The process of Risk management for E-business

    OpenAIRE

    Erion Lekaj; Donika Kercini

    2017-01-01

    In the new Internet economy, risk management plays a critical role to protect the organization and its ability to perform their business mission, not just its IT assets. Risk management is the process of identifying risk, assessing risk, and taking steps to reduce risk to an acceptable level. The risk management is an important component of an IT security program. Information and communications technology management and IT security are responsible for ensuring that technology risks are manage...

  2. Business process solution `Joint MEISTER`; Gyomu shien solution `Joint MEISTER`

    Energy Technology Data Exchange (ETDEWEB)

    Watanabe, Y.; Ito, S. [Fuji Electric Co. Ltd., Tokyo (Japan)

    1998-12-10

    The business process solution `Joint{sub M}EISTER` can be ranked among computer systems represented by groupware and WWW applications. This paper describes its typical system, ExchangeUSE work flow solution, and the effect of its introduction, citing a concrete case. The Company A introduced the ExchangeUSE work flow for traveling expenses adjustment and attendance, and has gained a reduction of 7 man-months/month. (author)

  3. The evaluation framework for business process management methodologies

    Directory of Open Access Journals (Sweden)

    Sebastian Lahajnar

    2016-06-01

    Full Text Available In an intense competition in the global market, organisations seek to take advantage of all their internal and external potentials, advantages, and resources. It has been found that, in addition to competitive products and services, a good business also requires an effective management of business processes, which is the discipline of the business process management (BPM. The introduction of the BPM in the organisation requires a thoughtful selection of an appropriate methodological approach, since the latter will formalize activities, products, applications and other efforts of the organisation in this field. Despite many technology-driven solutions of software companies, recommendations of consulting companies, techniques, good practices and tools, the decision on what methodology to choose is anything but simple. The aim of this article is to simplify the adoption of such decisions by building a framework for the evaluation of BPM methodologies according to a qualitative multi-attribute decision-making method. The framework defines a hierarchical decision-making model, formalizes the decision-making process and thus contributes significantly to an independent, credible final decision that is the most appropriate for a specific organisation.

  4. Collaborative business processes for enhancing partnerships among software services providers

    Science.gov (United States)

    Heil Cancian, Maiara; Rabelo, Ricardo; Gresse von Wangenheim, Christiane

    2015-08-01

    Software services have represented a powerful view to support the realisation of the service-oriented architecture (SOA) paradigm. Using open standards and facilitating systems projects, they have increasingly been used as a corporate architectural approach to create interoperable services-based software solutions that can more easily be reused and shared across disparate applications. In the context of software companies, most of them are small firms having enormous difficulties to keep competitive. One strategy to enhance their sustainability is to enlarge partnerships among them at a more valuable level by jointly offering (web) services-based solutions. However, their culture of collaboration is low, and partnerships are usually done with the same companies and sporadically. This article presents an approach to support a more intense collaboration among software companies to attend business opportunities in a more agile way, joining capacities and capabilities which they would not have if they worked alone. This requires, however, some preparedness. From the perspective of business processes, they should understand how to carry out a collaboration more properly. This is essentially what this article is about. It presents a comprehensive list of collaborative business processes and base practices that can also act as a guide for service providers' managers to implement and manage the collaboration along its lifecycle. Processes have been validated and results are discussed.

  5. Identity Management in Business Process Modelling: A Model-Driven Approach

    OpenAIRE

    Klarl, Heiko; Wolff, Christian; Emig, Christian

    2009-01-01

    The modelling of business processes is widely used in enterprises. Though this is very common, requirements for identity management and access control are often collected separately in documents or requirement tools. Due to the business-driven background of access control, this kind of requirement should be collected at the business site's business process model. This work introduces a meta-model for modelling access control requirements at the business pro...

  6. Anticipated Activities in Maritime Work, Process Control, and Business Processes

    DEFF Research Database (Denmark)

    Andersen, Peter Bøgh

    2004-01-01

    Most activities are anticipated before they are executed. The paper presents methods for describing this anticipated state and the processes that may lead to a new state where the activities are executed. The method builds on linguistic case-theory.......Most activities are anticipated before they are executed. The paper presents methods for describing this anticipated state and the processes that may lead to a new state where the activities are executed. The method builds on linguistic case-theory....

  7. Representation and Processing Algorithms for Business Rules Systems

    Directory of Open Access Journals (Sweden)

    Vasile MAZILESCU

    2012-11-01

    Full Text Available Business Rules is a powerful technology for representing a business policy. It opens the chance to react fast on changes in the market. For example, new pricing strategies can be implemented without a time consuming re-programming of a sales software. The knowledge expressed by rules can be easily understood by non-computer experts. Business experts therefore are able to handle Business Rules directly and therefore make changes even faster. For this, the construction of a Global Semantic Graph (GSG to support future information- and collaboration-centric applications and services, is a very important subject. The GSG is a publish/subscribe (pub/sub based architecture that supports publication of t-uples and subscriptions with standing graph queries. An implementation of an efficient pattern matching algorithm such as Rete on top of a distributed environment might serve as a possible substrate for GSG’s pub/sub facility. Knowledge description and exploitation within a Business Rule Management System (BRMS are somehow conflicting characteristics, since the increase of the representation power of knowledge diminishes the efficiency of the system and increases the difficulty of carrying it out. Many challenges in the BRMSs field are difficult to solve from a computational point of view.The use of variables in a Business Rule Management System knowledge representation allows factorising knowledge, like in classical knowledge based systems. The language of the first-degree predicates facilitates the formulation of complex knowledge in a rigorous way, imposing appropriate reasoning techniques. It is, thus, necessary to define the description method of fuzzy knowledge, to justify the knowledge exploiting efficiency when the compiling technique is used, to present the inference engine and highlight the functional features of the pattern matching and the state space processes. This paper presents the main results of our project for designing a compiler

  8. Goal Model to Business Process Model: A Methodology for Enterprise Government Tourism System Development

    National Research Council Canada - National Science Library

    Ahmad Nurul Fajar; Imam Marzuki Shofi

    2016-01-01

    .... However, the goal model could not used directly to make business process model. In order to solve this problem,this paper presents and proposed a Methodology to extract goal model into business process model that called GBPM Methodology...

  9. Adaptive and compliant policy implementation : Creating administrative processes using semantic web services and business rules

    NARCIS (Netherlands)

    Gong, Y.; Janssen, M.

    2013-01-01

    Adapting to and complying with frequently changing policy against low costs requires flexible business processes. Yet, existing systems are unrelated, consist of operating silos, involve many human translation tasks and policies are hardcoded in business processes. From a technology perspective,

  10. Outsourcing v strojárskom podniku

    OpenAIRE

    Galambová, Kristýna

    2014-01-01

    This work deals with the competitive advantage, which outsourcing brings. The theoretical part deals with the essence of outsourcing, its positive and negative features. It describes the types of outsourcing motives leading to it and strategies, which help to achieve it. The practical part focuses on the comparison of insourcing and outsourcing of specific activities in the company and on the basis of this comparison makes proposals to the establishment. It assesses the risks as well as benef...

  11. Identification of multi-criteria for supplier selection in IT project outsourcing

    Science.gov (United States)

    Fusiripong, Prashaya; Baharom, Fauziah; Yusof, Yuhanis

    2017-10-01

    In the increasing global business competitiveness, most organizations have attempted to determine the suitable external parties to support their core and non-core competency, particularly, in IT project outsourcing. The IT supplier selection is required to apply multi-criteria which comprised tangible criteria and intangible criteria in consider optimal IT supplier. Most researches attempted to identify optimal criteria for selecting IT supplier, however, the criteria cannot be the considered common criteria support the variety of IT outsourcing. Therefore, the study aimed to identify a common set of criteria being used in the various types of IT outsourcing. The common criteria are constructed by multi-criteria and success criteria, which were collected by literature review with comprehensive and comparative approach. Consequently, the researchers are able to identify a common set of criteria adopted in the variety of selection problem IT outsourcing supplier.

  12. Integrating Autonomic Grid Components and Process-Driven Business Applications

    Science.gov (United States)

    Weigold, Thomas; Aldinucci, Marco; Danelutto, Marco; Getov, Vladimir

    Today's business applications are increasingly process driven, meaning that the main application logic is executed by a dedicate process engine. In addition, component-oriented software development has been attracting attention for building complex distributed applications. In this paper we present the experiences gained from building a process-driven biometric identification application which makes use of Grid infrastructures via the Grid Component Model (GCM). GCM, besides guaranteeing access to Grid resources, supports autonomic management of notable parallel composite components. This feature is exploited within our biometric identification application to ensure real time identification of fingerprints. Therefore, we briefly introduce the GCM framework and the process engine used, and we describe the implementation of the application using autonomic GCM components. Finally, we summarize the results, experiences, and lessons learned focusing on the integration of autonomic GCM components and the process-driven approach.

  13. Analysis of business process maturity and organisational performance relations

    Directory of Open Access Journals (Sweden)

    Kalinowski T. Bartosz

    2016-12-01

    Full Text Available The paper aims to present results of the study on business process maturity in relation to organisational performance. A two-phase methodology, based on literature review and survey was used. The literature is a source of knowledge about business process maturity and organisational performance, whereas the research on process maturity vs organisational performance in Polish Enterprises provides findings based on 84 surveyed companies. The main areas of the research covered: identification and analysis of maturity related variables and identification of organisational performance perspectives and its relation to process maturity. The study shows that there is a significant positive relation between process maturity and organisational performance. Although there are research on such relation available, they are scarce and have some significant limitations in terms of research sample or the scope of maturity or organisational performance covered. This publication is part of a project funded by the National Science Centre awarded by decision number DEC-2011/01/D/HS4/04070.

  14. An Analysis of Determinants of Recruitment and Selection Outsourcing Implementation

    Directory of Open Access Journals (Sweden)

    Jana Cocuľová

    2015-01-01

    Full Text Available In order for the companies to maintain their positions in the current market, they are forced to find new opportunities and ways to streamline their operations. One of such options for the company is outsourcing, which is the subject of this paper. Given the increasing trend of outsourcing in human resource management, the article deals specifically with the issue of outsourcing of selected human resource (HR activity – the recruitment and selection process (R & S. The main goal of the research study is to establish a set of determinants of the success of implementation of R & S outsourcing. The research was carried out by using a questionnaire survey from February 2013 as the primary data source. Questionnaires were distributed to a sample of organizations operating in Slovakia. In order to achieve the research objective, six hypotheses have been contested by correlation analysis and Mann Whitney U test, while in five cases statistically significant correlation between selected determinants and the perceived success of the outsourcing implementation have been confirmed.

  15. Outsourcing for product success and restful nights.

    Science.gov (United States)

    Hale, David

    2008-01-01

    The potential benefits of outsourcing are well known, but the decision to contract with subcontract partner can be daunting. This article examines how to determine if a product is suitable for outsourcing and the steps to take to identify and qualify the correct outsourcing company.

  16. Outsourcing in American Libraries--An Overview.

    Science.gov (United States)

    Bordeianu, Sever; Benaud, Claire-Lise

    1997-01-01

    Discusses the state of outsourcing in American libraries. Highlights include objectives (to reduce cost, increase the quality of service, and achieve a better price/performance objective); operations that can be outsourced; pros and cons; changes in the way library personnel view their work; outsourcing in special, public, academic, and federal…

  17. Outsourcing information communication technology services in ...

    African Journals Online (AJOL)

    Outsourcing is a management strategy that is gradually proving its worth in library and information science. The purpose of this study was to investigate the outsourcing of ICT services in selected public university libraries in Kenya in order to establish the challenges facing libraries in outsourcing ICT services. The study ...

  18. Business model renewal and ambidexterity: Structural alteration and strategy formation process during transition to a Cloud business model

    NARCIS (Netherlands)

    S. Khanagha (Saeed); H.W. Volberda (Henk); I. Oshri (Ilan)

    2014-01-01

    textabstractThis paper presents the findings of a longitudinal study of a large corporation's transition to a new business model in the face of a major transformation in the ICT industry brought about by Cloud computing. We build theory on the process of business model innovation through a

  19. Successful business process design. Business plan development for the occupational health services unit.

    Science.gov (United States)

    Kalina, C M; Fitko, J

    1997-02-01

    1. The occupational health nurse is often mandated by management to validate health services offered and programs developed for employees as valuable to the business and company mission. 2. The business plan of the occupational health service is a working document, changing as needs of the client/customer and internal and external business and socio-economic environment evolve. 3. Alignment with and support of the company mission, goals, and objectives is another method of proving good occupational health is good business. 4. Business planning is a basic business tool the wise and prudent occupational health nurse can use in proving good occupational health is vital to the success of a company.

  20. A value-Oriented Approach to E-business Process Design

    NARCIS (Netherlands)

    Eder, J.; Gordijn, Jaap; Wieringa, Roelf J.; Missikoff, M.

    Innovative e-commerce ideas have often floundered on an inadequate analysis of the expenses and benefits of the idea and an inadequate integration of the required e-business processes with other business processes. We present a requirements analysis and business process design approach that focuses

  1. A systematic literature review of studies on business process modeling quality

    NARCIS (Netherlands)

    Moreno-Montes de Oca, I.; Snoeck, M.; Reijers, H.A.; Rodríguez-Morffi, A.

    2015-01-01

    Context: Business process modeling is an essential part of understanding and redesigning the activities that a typical enterprise uses to achieve its business goals. The quality of a business process model has a significant impact on the development of any enterprise and IT support for that process.

  2. Strategic analysis of steelworks quality control outsourcing: strenghts and weakenesses perceived

    Directory of Open Access Journals (Sweden)

    Mario Cesar Barreto Moraes

    2006-07-01

    Full Text Available The pursuit for methodologies and management ways that are capable of ensuring higher competitiveness on a worldwide basis demand that Organizations establish and implement alternatives ever more innovative. Outsourcing, as a management practice comes to fill a need of specialization within Organizations. Originally created to serve to activities deemed as “middle-purpose”, outsourcing evolved and is now being applied to activities always more relevant within organizational processes. This article essay had the aim of assessing, through a SWOT matrix, the engineering services outsourcing, under the point of view of the company who had outsourced such services. The research has been developed, by a qualitative case study, at the steel mills company, headquartered in Europe. Inaugurated in 2003, the company has an innovative management model, which was conceived with similarities to condominiums, and a large portion of activities has been outsourced.

  3. Social Business Process Management: Croatian IT Company Case Study

    Directory of Open Access Journals (Sweden)

    Vukšić Vesna Bosilj

    2017-03-01

    Full Text Available Background: Social business process management is an integration of social software into the business process management (BPM. Its main goal is to overcome the limitations of classical BPM by applying social software principles within the BPM lifecycle. Since BPM is a holistic discipline it is important to also include cultural and social aspects into BPM studies. Objectives: The main aim of this paper is to examine the link between organizational culture, social software usage and BPM maturity in the observed company. Methods/Approach: A case study methodology has been used for this study. An interview has been conducted in combination with a survey approach. Results: Results of the research revealed a high usage of social BPM within the observed company in combination with a high level of BPM maturity and a clan organizational culture. Conclusions: The observed IT company has knowledge intensive processes and uses social BPM to deal with the process change and optimization. The clan culture is, by its characteristics, a favourable organizational culture for social BPM.

  4. Process ambiguities in Sino-Danish Business Negotiations

    DEFF Research Database (Denmark)

    Kumar, Rajesh; Worm, Verner

    2004-01-01

    The article analyzes the role played by process ambiguities in Sino-Danish business negotiations. Process ambiguities refer to perceived expectational inconsistencies concerning (1) appropriate forms of behavior; (ii) attributional judgments; and (iii) structuring of the negotiation process....... These ambiguities stem from differences in negotiation scripts across Danish and Chinese cultures. The essential argument being advanced here is that it is the effective and/or the ineffective management of process ambiguities that shapes the evolution of the negotiating dynamic between the Danish and the Chinese...... businesspeople. An inductive model of sino-Danish negotiations is developed that is based on 24 interviews conducted with Danish expatriate managers in China and 4 interviews with Chinese working in Danish companies. Implications for research and practice are discussed...

  5. Demystifying the Business Plan Process: An Introductory Guide.

    Science.gov (United States)

    Kuratko, Donald F.

    This article is designed as the starting point for writing a business plan. It first describes what a business plan is. These benefits are discussed: financing, increasing knowledge, preventing poor investment, and planning. A brief description follows of the 10 components of a business plan: executive summary; business description; marketing;…

  6. Deriving robust distributed business processes with automated transformations of fallible component processes

    NARCIS (Netherlands)

    Wang, Lei; Ferreira Pires, Luis; van Sinderen, Marten J.; Wombacher, Andreas; Chi, Chihung

    2015-01-01

    Due to the possibility of system crashes and network failures, the design of robust interactions for collaborative business processes is a challenge. If a process changes state, it sends messages to other relevant processes to inform them about this change. However, server crashes and network

  7. Implementation evaluation of the business process services incentive programme

    Directory of Open Access Journals (Sweden)

    Nonceba Mashalaba

    2015-10-01

    Full Text Available The paper describes the implementation evaluation of the business process services (BPS incentive programme undertaken by the Department of Trade and Industry (the dti and the Department of Performance Monitoring and Evaluation (DPME as part of the 2012/2013 National Evaluation Plan. The evaluation started on 31 October 2012 and the final report was approved on 17 May 2013. The evaluation covers the period from the inception of the programme in January 2011 to December 2012. The BPS incentive programme was implemented to stimulate the business process sector which contributes to economic growth largely through employment creation. The main objectives of the programme are to attract investment and create employment opportunities through offshoring activities. Twenty-six indicators across the five Development Assistance Community (DAC evaluation criteria were developed. A multi-method approach was undertaken to collect data for each of the indicators. The key findings relate to the operation of the programme and a number of suggestions were made as to how to strengthen it. Overall 3807 jobs have been created through the BPS programme during the period under review. Estimated total investment provided by firms is approximately R2.7 billion. Amongst others, the study recommended that the design of the programme be reviewed and extended, potentially to a five-year period in order to maintain the competitiveness of South Africa as a business process off shoring destination. It is essential to address the skills shortage to ensure the growth and sustainability of the South African BPS industry and finally the uptake of the incentive programme.

  8. Implementation evaluation of the business process services incentive programme

    Directory of Open Access Journals (Sweden)

    Nonceba Mashalaba

    2015-07-01

    Full Text Available The paper describes the implementation evaluation of the business process services (BPS incentive programme undertaken by the Department of Trade and Industry (the dti and the Department of Performance Monitoring and Evaluation (DPME as part of the 2012/2013 National Evaluation Plan. The evaluation started on 31 October 2012 and the final report was approved on 17 May 2013. The evaluation covers the period from the inception of the programme in January 2011 to December 2012. The BPS incentive programme was implemented to stimulate the business process sector which contributes to economic growth largely through employment creation. The main objectives of the programme are to attract investment and create employment opportunities through offshoring activities. Twenty-six indicators across the five Development Assistance Community (DAC evaluation criteria were developed. A multi-method approach was undertaken to collect data for each of the indicators. The key findings relate to the operation of the programme and a number of suggestions were made as to how to strengthen it. Overall 3807 jobs have been created through the BPS programme during the period under review. Estimated total investment provided by firms is approximately R2.7 billion. Amongst others, the study recommended that the design of the programme be reviewed and extended, potentially to a five-year period in order to maintain the competitiveness of South Africa as a business process off shoring destination. It is essential to address the skills shortage to ensure the growth and sustainability of the South African BPS industry and finally the uptake of the incentive programme.

  9. OS2: Oblivious similarity based searching for encrypted data outsourced to an untrusted domain

    Science.gov (United States)

    Pervez, Zeeshan; Ahmad, Mahmood; Khattak, Asad Masood; Ramzan, Naeem

    2017-01-01

    Public cloud storage services are becoming prevalent and myriad data sharing, archiving and collaborative services have emerged which harness the pay-as-you-go business model of public cloud. To ensure privacy and confidentiality often encrypted data is outsourced to such services, which further complicates the process of accessing relevant data by using search queries. Search over encrypted data schemes solve this problem by exploiting cryptographic primitives and secure indexing to identify outsourced data that satisfy the search criteria. Almost all of these schemes rely on exact matching between the encrypted data and search criteria. A few schemes which extend the notion of exact matching to similarity based search, lack realism as those schemes rely on trusted third parties or due to increase storage and computational complexity. In this paper we propose Oblivious Similarity based Search (OS2) for encrypted data. It enables authorized users to model their own encrypted search queries which are resilient to typographical errors. Unlike conventional methodologies, OS2 ranks the search results by using similarity measure offering a better search experience than exact matching. It utilizes encrypted bloom filter and probabilistic homomorphic encryption to enable authorized users to access relevant data without revealing results of search query evaluation process to the untrusted cloud service provider. Encrypted bloom filter based search enables OS2 to reduce search space to potentially relevant encrypted data avoiding unnecessary computation on public cloud. The efficacy of OS2 is evaluated on Google App Engine for various bloom filter lengths on different cloud configurations. PMID:28692697

  10. Detection and quantification of flow consistency in business process models

    DEFF Research Database (Denmark)

    Burattin, Andrea; Bernstein, Vered; Neurauter, Manuel

    2017-01-01

    , to show how such features can be quantified into computational metrics, which are applicable to business process models. We focus on one particular feature, consistency of flow direction, and show the challenges that arise when transforming it into a precise metric. We propose three different metrics...... addressing these challenges, each following a different view of flow consistency. We then report the results of an empirical evaluation, which indicates which metric is more effective in predicting the human perception of this feature. Moreover, two other automatic evaluations describing the performance...

  11. Declarative Business Process Modelling and the Generation of ERP Systems

    Science.gov (United States)

    Schultz-Møller, Nicholas Poul; Hølmer, Christian; Hansen, Michael R.

    We present an approach to the construction of Enterprise Resource Planning (ERP) Systems, which is based on the Resources, Events and Agents (REA) ontology. This framework deals with processes involving exchange and flow of resources in a declarative, graphically-based manner describing what the major entities are rather than how they engage in computations. We show how to develop a domain-specific language on the basis of REA, and a tool which automatically can generate running web-applications. A main contribution is a proof-of-concept showing that business-domain experts can generate their own applications without worrying about implementation details.

  12. The process of Risk management for E-business

    Directory of Open Access Journals (Sweden)

    Erion Lekaj

    2017-07-01

    Full Text Available In the new Internet economy, risk management plays a critical role to protect the organization and its ability to perform their business mission, not just its IT assets. Risk management is the process of identifying risk, assessing risk, and taking steps to reduce risk to an acceptable level. The risk management is an important component of an IT security program. Information and communications technology management and IT security are responsible for ensuring that technology risks are managed appropriately. These risks originate from the deployment and use of IT assets in various ways, such as configuring systems incorrectly or gaining access to restricted soft ware.

  13. Food and drink processing: Introducing energy saving opportunities for business

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2006-04-15

    The food and drink processing industry is the fourth highest industrial energy user in the UK. In 2000, it consumed nearly 70TWh (enough energy to power one million homes for nearly 15 years) and emitted around 13 million tonnes of carbon dioxide into the atmosphere. Energy consumption in the sector could be considerably reduced by implementing simple and effective energy saving measures, reducing carbon emissions and cutting the costs for businesses. This publication is aimed at managers in the industry working in all sub-sectors. Focusing on the low and no-cost measures and actions which will have the quickest payback, this overview demonstrates the best energy saving opportunities in the sector. The industry is very diverse with many sub-sectors. Each sub-sector employs a range of industrial processes. This guide concentrates on technologies and management techniques that offer the greatest potential for energy saving and that are common to the widest range of sub-sectors. These are: Refrigeration; Process measurement and control; Compressed air; Motors and drives; Boilers and heat distribution; Cooking; Distillation, drying and evaporation; Energy management. The relative importance of each area will also depend on the sub-sector. For example, refrigeration cost will make up a large proportion of energy bills in the frozen and chilled foods sub-sector. Equally, for a business that produces confectionery, boilers and heat distribution systems will make the largest contribution. (GB)

  14. A scenario-based verification technique to assess the compatibility of collaborative business processes.

    OpenAIRE

    De Backer, Manu; Snoeck, Monique; Monsieur, Geert; Lemahieu, Wilfried; Dedene, Guido

    2009-01-01

    Successful E-Business is based on seamless collaborative business processes. Each partner in the collaboration specifies its own rules and interaction preconditions. The verification of the compatibility of collaborative business processes, based on local and global views, is a complex task, which is critical for the success of the cooperation. The verification of process compatibility should be a key element in the design of new business alliances, which makes this verification essential in ...

  15. The complete business process handbook body of knowledge from process modeling to BPM

    CERN Document Server

    Rosing, Mark von; Scheer, August-Wilhelm

    2017-01-01

    The Complete Business Process Handbook is the most comprehensive body of knowledge on business processes with revealing new research. Written as a practical guide for Executives, Practitioners, Managers and Students by the authorities that have shaped the way we think and work with process today. It stands out as a masterpiece, being part of the BPM bachelor and master degree curriculum at universities around the world, with revealing academic research and insight from the leaders in the market. This book provides everything you need to know about the processes and frameworks, methods, and approaches to implement BPM. Through real-world examples, best practices, LEADing practices and advice from experts, readers will understand how BPM works and how to best use it to their advantage. Cases from industry leaders and innovators show how early adopters of LEADing Practices improved their businesses by using BPM technology and methodology. As the first of three volumes, this book represents the most comprehensive...

  16. Extensive IT outsourcing: advice from providers.

    Science.gov (United States)

    Smith, Mike; Whiting, Stacilee

    2007-01-01

    In summary, providers are reporting some benefits related to resources and knowledge, improved service levels/performance and stronger IT staff/leadership. Also, on average, providers are reporting satisfactory experiences with application support and CIO outsourcing. However, not all of their expectations are being met, and some providers have discontinued outsourcing due to unmet expectations. Clearly, outsourcing is an option one must research in depth--it is not for everyone. When one evaluates the results of extensive IT outsourcing, it becomes easier to see what outsourcing mix and firm may be a good match for your organization's needs and expected outcomes. As you decide upon the outsourcing mix and firm that is right for you, providers advise you to pay special attention to contractual arrangements. With adequate research and contractual provisions, organizations can find the outsourcing mix that is right for them.

  17. A scenario-based verification technique to assess the compatibility of collaborative business processes

    NARCIS (Netherlands)

    De Backer, M.; Snoeck, M.; Monsieur, G.; Lemahieu, W.; Dedene, G.

    2009-01-01

    Successful E-Business is based on seamless collaborative business processes. Each partner in the collaboration specifies its own rules and interaction preconditions. The verification of the compatibility of collaborative business processes, based on local and global views, is a complex task, which

  18. ANALYTICAL EXAMINATION OF METHODS FOR MODELING BUSINESS PROCESSES IN E-COMMERCE

    Directory of Open Access Journals (Sweden)

    R. A. Shkil

    2008-03-01

    Full Text Available n this article the theoretical aspects of modeling business-processes are considered, the characteristic of business modeling methods is given, their merits and demerits are determined, the comparative analysis of methods of modeling business-processes in e-commerce is performed.

  19. Implementing SCRUM using Business Process Management and Pattern Analysis Methodologies

    Directory of Open Access Journals (Sweden)

    Ron S. Kenett

    2013-11-01

    Full Text Available The National Institute of Standards and Technology in the US has estimated that software defects and problems annually cost 59.5 billions the U.S. economy (http://www.abeacha.com/NIST_press_release_bugs_cost.htm. The study is only one of many that demonstrate the need for significant improvements in software development processes and practices. US Federal agencies, that depend on IT to support their missions and spent at least $76 billion on IT in fiscal year 2011, experienced numerous examples of lengthy IT projects that incurred cost overruns and schedule delays while contributing little to mission-related outcomes (www.gao.gov/products/GAO-12-681. To reduce the risk of such problems, the US Office of Management and Budget recommended deploying an agile software delivery, which calls for producing software in small, short increments (GAO, 2012. Consistent with this recommendation, this paper is about the application of Business Process Management to the improvement of software and system development through SCRUM or agile techniques. It focuses on how organizational behavior and process management techniques can be integrated with knowledge management approaches to deploy agile development. The context of this work is a global company developing software solutions for service operators such as cellular phone operators. For a related paper with a comprehensive overview of agile methods in project management see Stare (2013. Through this comprehensive case study we demonstrate how such an integration can be achieved. SCRUM is a paradigm shift in many organizations in that it results in a new balance between focus on results and focus on processes. In order to describe this new paradigm of business processes this work refers to Enterprise Knowledge Development (EKD, a comprehensive approach to map and document organizational patterns. In that context, the paper emphasizes the concept of patterns, reviews the main elements of SCRUM and shows how

  20. The impact of intra-group processes on family business success

    National Research Council Canada - National Science Library

    Shelley Farrington; Christo Boshoff; Elmarie Venter

    2011-01-01

    .... In the context of the family business team, intra-group processes describe the interaction that takes place between the family members and the resultant psychological climate that exists in the family business...

  1. The Impact of e-Business on DoD Acquisition Processes

    National Research Council Canada - National Science Library

    Kerber, Ronald

    2002-01-01

    .... This two-step process through the TOR was felt to be critical, given the rapid development and introduction of e-business-business concepts, practices, and technology into the consumer marketplace...

  2. The technology of benefits outsourcing: helping employees help themselves.

    Science.gov (United States)

    Graham, M E; Meuse, D

    1997-01-01

    The exponential growth of health plan offerings and increased use of defined contribution retirement plans has caused a fundamental shift in the way that benefits management is done. Specifically, the authors point out that we are moving into an era of "self-service" in employee benefits, with employees often taking the role of management of their own benefits through use of technology. Outsourcing benefits management through the use of technology has meant the role of HR departments has shifted from personnel administrators to strategic business partners. By outsourcing administrative functions and maximizing the power of new interactive technology, human resource departments are able to focus on the strategic needs of the company to adapt to the challenges of the future.

  3. Design thinking to enhance the sustainable business modelling process - A workshop based on a value mapping process

    OpenAIRE

    Geissdoerfer, Martin; Bocken, Nancy MP; Hultink, Erik Jan

    2016-01-01

    © 2016 Elsevier LtdSustainable business model innovation is an emerging topic, but only few tools are currently available to assist companies in sustainable business modelling. This paper works towards closing this gap by bringing together ‘design thinking’ and ‘sustainable business model innovation’ to refine the creative process of developing sustainable value propositions and improve the overall business modelling process. This paper proposes a new workshop framework based on a value mappi...

  4. Exploring the Nature and Implementation Process of User-Centric Business Models

    DEFF Research Database (Denmark)

    Hienerth, Christoph; Keinz, Peter; Lettl, Christopher

    2011-01-01

    integrated users into their core business processes, and find that implementing user-centric business models successfully requires a comprehensive approach encompassing an appropriate social software design, a transparent intellectual property policy, proper incentive systems, evolutional learning...... users in core business processes, and (2) effective strategies to overcome internal resistance at established companies wishing to introduce user-centric business models. We apply a multi-case comparison methodology between three well-known companies (LEGO, IBM and Coloplast) which have successfully...

  5. Generation of Component Based Architecture from Business Processes: Model Driven Engineering for SOA

    OpenAIRE

    Dahman, Karim; Charoy, François; Godart, Claude

    2010-01-01

    International audience; Service-Oriented Architecture (SOA) has significantly enhanced inter-organizational systems enabling business flexibility, Information Technology (IT) agility, and value generation. However, building a SOA that reduces technology-driven business and leverages process management seems referring to the recurrent issues of business process logic and IT alignment. This paper presents a model-driven development approach where long-running business service composition models...

  6. Probing the benefits of outsourcing.

    Science.gov (United States)

    Höhne, Jörg

    2008-05-01

    Jörg Höhne, country manager, Germany, at integrated clinical engineering, medical IT and telemedicine services specialist TBS DE Telematic and Biomedical Services, examines the benefits and potential pitfalls of outsourcing the maintenance and repair of key medical equipment.

  7. Allocating outsourced warranty service contracts

    NARCIS (Netherlands)

    Opp, M.; Adan, I.; Kulkarni, V.G.; Swaminathan, J.M.; Carettas, K.E.

    2009-01-01

    Motivated by our interactions with a leading manufacturer of computers, in this paper we consider static allocation as applied to the problem of minimizing the costs of outsourcing warranty services to repair vendors. Under static allocation, a manufacturer assigns each item to one of several

  8. Oblivious outsourced storage with delegation

    NARCIS (Netherlands)

    Franz, M.; Williams, P.; Carbunar, B.; Katzenbeisser, S.; Peter, Andreas; Sion, R.; Sotakova, M.

    2011-01-01

    In the past few years, outsourcing private data to untrusted servers has become an important challenge. This raises severe questions concerning the security and privacy of the data on the external storage. In this paper we consider a scenario where multiple clients want to share data on a server,

  9. Crowdsourcing, Outsourcing to Obtain a Creativity Group

    Directory of Open Access Journals (Sweden)

    Jacques Digout

    2013-12-01

    Full Text Available Crowdsourcing is a concept that first appeared in an article written by Jeff Howe in 2006 in the Wired Magazine in which the author illustrates the emerging phenomena of the outsourcing of various activities by companies to an undefined generally large group of people on the Internet in the form of an open call. Although this process has long been limited to the computing sector, it currently tends to cater a wider number of sectors. Firms using this process are always more numerous in order to outsource, for limited financial compensations, activities that cannot be completed by their own employees or considered too costly in terms of manpower, finances and time. This paper aims at defining, through concrete examples, how Crowdsourcing directly impact on the variables of the mix-marketing such as product development, price positioning, distribution and communication but also people, process and physical evidence. At last, the article focuses on the potential evolution of the Crowdsourcing in the coming years.

  10. The NAICS Code Selection Process And Small Business Participation

    Science.gov (United States)

    2016-03-01

    used by federal agencies to categorize “ business establishments for the purpose of collecting, analyzing, and publishing statistical data related to... business statistics among the North American countries” (U.S. Census Bureau, 2015). 4 Prime...describes the NAICS as: The standard for use by federal statistical agencies in classifying business establishments for the collection, tabulation

  11. New methods for clinical pathways-Business Process Modeling Notation (BPMN) and Tangible Business Process Modeling (t.BPM).

    Science.gov (United States)

    Scheuerlein, Hubert; Rauchfuss, Falk; Dittmar, Yves; Molle, Rüdiger; Lehmann, Torsten; Pienkos, Nicole; Settmacher, Utz

    2012-06-01

    Clinical pathways (CP) are nowadays used in numerous institutions, but their real impact is still a matter of debate. The optimal design of a clinical pathway remains unclear and is mainly determined by the expectations of the individual institution. The purpose of the here described pilot project was the development of two CP (colon and rectum carcinoma) according to Business Process Modeling Notation (BPMN) and Tangible Business Process Modeling (t.BPM). BPMN is an established standard for business process modelling in industry and economy. It is, in the broadest sense, a computer programme which enables the description and a relatively easy graphical imaging of complex processes. t.BPM is a modular construction system of the BPMN symbols which enables the creation of an outline or raw model, e.g. by placing the symbols on a spread-out paper sheet. The thus created outline can then be transferred to the computer and further modified as required. CP for the treatment of colon and rectal cancer have been developed with support of an external IT coach. The pathway was developed in an interdisciplinary and interprofessional manner (55 man-days over 15 working days). During this time, necessary interviews with medical, nursing and administrative staffs were conducted as well. Both pathways were developed parallel. Subsequent analysis was focussed on feasibility, expenditure, clarity and suitability for daily clinical practice. The familiarization with BPMN was relatively quick and intuitive. The use of t.BPM enabled the pragmatic, effective and results-directed creation of outlines for the CP. The development of both CP was finished from the diagnostic evaluation to the adjuvant/neoadjuvant therapy and rehabilitation phase. The integration of checklists, guidelines and important medical or other documents is easily accomplished. A direct integration into the hospital computer system is currently not possible for technical reasons. BPMN and t.BPM are sufficiently

  12. Implementation of the Business Process Modelling Notation (BPMN) in the modelling of anatomic pathology processes.

    Science.gov (United States)

    Rojo, Marcial García; Rolón, Elvira; Calahorra, Luis; García, Felix Oscar; Sánchez, Rosario Paloma; Ruiz, Francisco; Ballester, Nieves; Armenteros, María; Rodríguez, Teresa; Espartero, Rafael Martín

    2008-07-15

    Process orientation is one of the essential elements of quality management systems, including those in use in healthcare. Business processes in hospitals are very complex and variable. BPMN (Business Process Modelling Notation) is a user-oriented language specifically designed for the modelling of business (organizational) processes. Previous experiences of the use of this notation in the processes modelling within the Pathology in Spain or another country are not known. We present our experience in the elaboration of the conceptual models of Pathology processes, as part of a global programmed surgical patient process, using BPMN. With the objective of analyzing the use of BPMN notation in real cases, a multidisciplinary work group was created, including software engineers from the Dep. of Technologies and Information Systems from the University of Castilla-La Mancha and health professionals and administrative staff from the Hospital General de Ciudad Real. The work in collaboration was carried out in six phases: informative meetings, intensive training, process selection, definition of the work method, process describing by hospital experts, and process modelling. The modelling of the processes of Anatomic Pathology is presented using BPMN. The presented subprocesses are those corresponding to the surgical pathology examination of the samples coming from operating theatre, including the planning and realization of frozen studies. The modelling of Anatomic Pathology subprocesses has allowed the creation of an understandable graphical model, where management and improvements are more easily implemented by health professionals.

  13. Competition, Speculative Risks, and IT Security Outsourcing

    Science.gov (United States)

    Cezar, Asunur; Cavusoglu, Huseyin; Raghunathan, Srinivasan

    Information security management is becoming a more critical and, simultaneously, a challenging function for many firms. Even though many security managers are skeptical about outsourcing of IT security, others have cited reasons that are used for outsourcing of traditional IT functions for why security outsourcing is likely to increase. Our research offers a novel explanation, based on competitive externalities associated with IT security, for firms' decisions to outsource IT security. We show that if competitive externalities are ignored, then a firm will outsource security if and only if the MSSP offers a quality (or a cost) advantage over in-house operations, which is consistent with the traditional explanation for security outsourcing. However, a higher quality is neither a prerequisite nor a guarantee for a firm to outsource security. The competitive risk environment and the nature of the security function outsourced, in addition to quality, determine firms' outsourcing decisions. If the reward from the competitor's breach is higher than the loss from own breach, then even if the likelihood of a breach is higher under the MSSP the expected benefit from the competitive demand externality may offset the loss from the higher likelihood of breaches, resulting in one or both firms outsourcing security. The incentive to outsource security monitoring is higher than that of infrastructure management because the MSSP can reduce the likelihood of breach on both firms and thus enhance the demand externality effect. The incentive to outsource security monitoring (infrastructure management) is higher (lower) if either the likelihood of breach on both firms is lower (higher) when security is outsourced or the benefit (relative to loss) from the externality is higher (lower). The benefit from the demand externality arising out of a security breach is higher when more of the customers that leave the breached firm switch to the non-breached firm.

  14. Peace is better business, and business makes better peace: The role of the private sector in Colombian peace processes

    OpenAIRE

    Rettberg, Angelika

    2013-01-01

    The involvement of business in peace negotiations and peacebuilding has become a standard concern for countries involved in transitions from armed conflict. This article sheds light on the recent history of the private sector's role in peace processes in Colombia – a country that has been engulfed by conflict for almost five decades. The present paper illustrates how business perceptions and behavior have evolved throughout various attempts at negotiating peace, revealing that both the percei...

  15. Is more capability always beneficial for firm performance? Market orientation, core business process capabilities, and business environment

    OpenAIRE

    Jaakkola, Matti; Frösén, Johanna; Tikkanen, Henrikki; Aspara, Jaakko; Vassinen, Antti; Parvinen, Petri

    2016-01-01

    This study examines the role of capabilities in core marketing-related business processes–product development management (PDM), supply chain management (SCM) and customer relationship management (CRM)–in translating a firm’s market orientation (MO) into firm performance. The study is the first to examine the interplay of all three business process capabilities simultaneously, while investigating how environmental conditions moderate their performance effects. A moderated mediation analysis of...

  16. The vital role of business processes for a business model: the case of a startup company

    DEFF Research Database (Denmark)

    Lueg, Rainer; Malinauskaite, L.; Marinova, I.

    2014-01-01

    Challenging times, such as the recent financial crisis, appear to cause organizations to change their business reporting. Yet, there is not much evidence how changes in business reporting were enacted by banks and there is only little discussion about to what extent this can be seen and assessed ...

  17. A Nonlinear Growth Analysis of Integrated Device Manufacturers’ Evolution to the Nanotechnology Manufacturing Outsourcing

    Directory of Open Access Journals (Sweden)

    Hung-Chi Hsiao

    2012-04-01

    Full Text Available With the increasing cost of setting up a semiconductor fabrication facility, coupled with significant costs of developing a leading nanotechnology process, aggressive outsourcing (asset-light business models via working more closely with foundry companies is how semiconductor manufacturing firms are looking to strengthen their sustainable competitive advantages. This study aims to construct a market intelligence framework for developing a wafer demand forecasting model based on long-term trend detection to facilitate decision makers in capacity planning. The proposed framework modifies market variables by employing inventory factors and uses a top-down forecasting approach with nonlinear least square method to estimate the forecast parameters. The nonlinear mathematical approaches could not only be used to examine forecasting performance, but also to anticipate future growth of the semiconductor industry. The results demonstrated the practical viability of this long-term demand forecast framework.

  18. Client-vendor knowledge transfer mechanisms in the context of information systems outsourcing

    CSIR Research Space (South Africa)

    Smuts, H

    2015-08-01

    Full Text Available High levels of shared knowledge can positively influence outsourcing performance and the combination of processes designed to transfer explicit and tacit knowledge, has the most influence on the level of shared knowledge. Some organisations...

  19. System of business-processes management at motor-transport enterprise

    OpenAIRE

    Коgut, Y.

    2010-01-01

    The place of the system of business-processes management at motor-transport enterprise in the general system of management of the enterprise has been substantiated. The subsystems of strategic management, business-processes management of strategic orientation and current activity, processes of enterprise functioning management have been marked out. The system of motor-transport enterprise business-processes management has been formed, which, unlike the existing ones, is based on the system-cy...

  20. Applying circular economy innovation theory in business process modeling and analysis

    Science.gov (United States)

    Popa, V.; Popa, L.

    2017-08-01

    The overall aim of this paper is to develop a new conceptual framework for business process modeling and analysis using circular economy innovative theory as a source for business knowledge management. The last part of the paper presents an author’s proposed basic structure for a new business models applying circular economy innovation theories. For people working on new innovative business models in the field of the circular economy this paper provides new ideas for clustering their concepts.

  1. A Model-driven and Service-oriented framework for the business process improvement

    Directory of Open Access Journals (Sweden)

    Andrea Delgado

    2010-07-01

    Full Text Available Business Process Management (BPM importance and benefits for organizations to focus on their business processes is nowadays broadly recognized, as business and technology areas are embracing and adopting the paradigm. The Service Oriented Computing (SOC paradigm bases software development on services to realize business processes. The implementation of business processes as services helps in reducing the gap between these two areas, easing the communication and understanding of business needs. The Model Driven Development (MDD paradigm bases software development in models, metamodels and languages that allow transformation between them. The automatic generation of service models from business process models is a key issue to support the separation of its definition from its technical implementation. In this article, we present MINERVA framework which applies Model Driven Development (MDD and Service Oriented Computing (SOC paradigms to business processes for the continuous business process improvement in organizations, giving support to the stages defined in the business process lifecycle from modeling to evaluation of its execution.

  2. Human Resource Outsourcing: Lesson from Multinational Enterprises

    Directory of Open Access Journals (Sweden)

    Hasliza Abdul Halim

    2011-03-01

    Full Text Available This paper examines the consequence of the organization internalization on the practice of human resource (HR outsourcing among manufacturing organizations. The assumption is that HR outsourcing is perceived as an innovative practice and that multinational enterprise (MNEs will employ this practice more than local organizations. The data was gathered from survey questionnaires of 232 manufacturing organizations. Of the sample, 113 organizations engaged with HR outsourcing, and 71 are MNEs that partially outsource their HR functions. The findings reveal that HR outsourcing among MNEs is used to a greater extent than local organizations. A significant difference is found in the extent of outsourcing payroll, benefits, training and recruitment between MNEs and in local organizations.

  3. Supplier-initiated outsourcing: A methodology to exploit synergy in transportation

    NARCIS (Netherlands)

    Cruijssen, F.C.A.M.; Borm, P.; Fleuren, H.; Hamers, H.

    2010-01-01

    Over the last decades, transportation has been evolving from a necessary, though low priority function to an important part of business that can enable companies to attain a competitive edge over their competitors. To cut down transportation costs, shippers often outsource their transportation

  4. Macroeconomic Consequences of Outsourcing. An Analysis of Growth, Welfare and Product Variety

    NARCIS (Netherlands)

    de Groot, H.L.F.

    1998-01-01

    Outsourcing of non-core activities by firms is nowadays a common business strategy. This paper provides a theoretical framework for analyzing a firms’ incentive to follow such a strategy and its consequences for macroeconomic variables like growth and product variety. We divide production activities

  5. Strategies for successful revenue cycle outsourcing.

    Science.gov (United States)

    Lisowski, Duane A; Sanderson, Brian

    2013-09-01

    Revenue cycle outsourcing can offer hospitals and health systems many advantages, including cost savings and revenue gains, but it also carries risks. Some organizations may choose to outsource revenue cycle to third-party service providers; others may opt to develop internal centers of excellence. Hospitals and health systems should consider IT system compatibility, payment arrangements, and incentive and value alignment when selecting an outsourcing partner.

  6. Consequences of outsourcing referrals for radiological examinations

    OpenAIRE

    Tavakol Olofsson, Parvin

    2016-01-01

    Background: Demands for ever more effective healthcare and care accessibility for all patients continue to increase the workload in diagnostic radiology departments. Along with rapid developments in imaging technology which affect its day-to-day clinical use, these are three important factors for which outsourcing might be a potential solution. Outsourcing radiological examinations increases the need for cooperation between different healthcare units. Outsourcing a radiologi...

  7. Conference report: a hitchhiker's guide to outsourcing ADME studies: the inside of outsourcing.

    Science.gov (United States)

    Pritchard, J Fred; Anderson, Shelby R; Breuckner, Claudia; Premkumar, Noel D; Polli, Joseph W

    2013-02-01

    This report gives a summary of the key points raised during a roundtable discussion convened at the American Association of Pharmaceutical Scientists 2012 Annual Meeting and Exposition held in Chicago on 17 October 2012. The science of ADME continues to grow, as does the impact of these studies on drug development. Understanding ADME requires efforts from several scientific specialties. With reductions in pharmaceutical company R&D staff there has been a corresponding growth in CROs with the capabilities and expertise to perform ADME work. This roundtable explored the challenges inherent in understanding ADME and the issues that arise when ADME studies shift from in-house study directors to external scientists working within the business model of a CRO. Pharmaceutical industry scientists and procurement specialists can satisfy their expectations by awareness of the growing expertise within CROs and the need for open communication among all partners involved in outsourced work.

  8. Extending CPN tools with ontologies to support the management of context-adaptive business processes

    OpenAIRE

    Serral Asensio, Estefanía; De Smedt, Johannes; Vanthienen, Jan

    2015-01-01

    Colored Petri Nets (CPN) are a widely used graphical modeling language to manage business processes. Business processes often appear in dynamic environments; therefore, context adaptation has recently emerged as a new challenge to explicitly addressfitness between business process modeling and its execution environment. Although CPN can introduce data by dedefining internal data records, this is not enough to capture the complexity and dynamics of the execution context data. This paper ext...

  9. Investigating the relationship between software process improvement, situational change, and business success in software SMEs

    OpenAIRE

    Clarke, Paul

    2012-01-01

    While we have learned a great deal from Software Process Improvement (SPI) research to date, no earlier study has been designed from the outset to examine the relationship between SPI and business success in software development small- to- medium- sized companies (software SMEs). Since business processes are generally acknowledged as having an important role to play in supporting business success, it follows that the software development process (a large and complex component of the overall b...

  10. Co-Check: Collaborative Outsourced Data Auditing in Multicloud Environment

    Directory of Open Access Journals (Sweden)

    Jian Mao

    2017-01-01

    Full Text Available With the increasing demand for ubiquitous connectivity, wireless technology has significantly improved our daily lives. Meanwhile, together with cloud-computing technology (e.g., cloud storage services and big data processing, new wireless networking technology becomes the foundation infrastructure of emerging communication networks. Particularly, cloud storage has been widely used in services, such as data outsourcing and resource sharing, among the heterogeneous wireless environments because of its convenience, low cost, and flexibility. However, users/clients lose the physical control of their data after outsourcing. Consequently, ensuring the integrity of the outsourced data becomes an important security requirement of cloud storage applications. In this paper, we present Co-Check, a collaborative multicloud data integrity audition scheme, which is based on BLS (Boneh-Lynn-Shacham signature and homomorphic tags. According to the proposed scheme, clients can audit their outsourced data in a one-round challenge-response interaction with low performance overhead. Our scheme also supports dynamic data maintenance. The theoretical analysis and experiment results illustrate that our scheme is provably secure and efficient.

  11. The application of business process mining to improving a physical asset management process: a case study

    Directory of Open Access Journals (Sweden)

    Greyling, Berno Theo

    2017-08-01

    Full Text Available Business process planning and control is important for effectively managing and improving processes relating to the management of physical assets. This is especially true when processes affect the uptime and value creation by physical assets. This article presents a case study where an asset management process is analysed using a technique called ‘process mining’, with which it is possible to investigate the process as it is being performed in the real world. By applying process mining instead of a traditional mathematical approach, real-world issues can be identified and corrected to improve the effectiveness of the given process. A process model is first constructed to investigate process execution patterns, after which dotted charts are used to identify problem areas within the process and to propose possible areas for improvement.

  12. Outsourcing software development offshore making IT work

    CERN Document Server

    Gold, Tandy

    2004-01-01

    THE OFFSHORE IMPERATIVECrunching the Offshore Numbers: What the Financials PortendWelcome to the Definitive Guide on Offshore OutsourcingSetting the Stage: The Compelling Offshore StoryOffshore Outsourcing versus Traditional IT OutsourcingChallenges of Offshore OutsourcingChapter SummaryGetting Started in OffshoreExecutive Support and Communications: The Key to SuccessA Look at an Example of Enlightened Leadership: Handling Employee Impact at a Northeast Utilities CompanyWell-Planned and Executed Communications: A Critical Success Factor for Offshore Program InitiationEstablishing the Offshore

  13. Data Processing Languages for Business Intelligence. SQL vs. R

    Directory of Open Access Journals (Sweden)

    Marin FOTACHE

    2016-01-01

    Full Text Available As data centric approach, Business Intelligence (BI deals with the storage, integration, processing, exploration and analysis of information gathered from multiple sources in various formats and volumes. BI systems are generally synonymous to costly, complex platforms that require vast organizational resources. But there is also an-other face of BI, that of a pool of data sources, applications, services developed at different times using different technologies. This is “democratic” BI or, in some cases, “fragmented”, “patched” (or “chaotic” BI. Fragmentation creates not only integration problems, but also supports BI agility as new modules can be quickly developed. Among various languages and tools that cover large extents of BI activities, SQL and R are instrumental for both BI platform developers and BI users. SQL and R address both monolithic and democratic BI. This paper compares essential data processing features of two languages, identifying similarities and differences among them and also their strengths and limits.

  14. How to Take HRMS Process Management to the Next Level with Workflow Business Event System

    Science.gov (United States)

    Rajeshuni, Sarala; Yagubian, Aram; Kunamaneni, Krishna

    2006-01-01

    Oracle Workflow with the Business Event System offers a complete process management solution for enterprises to manage business processes cost-effectively. Using Workflow event messaging, event subscriptions, AQ Servlet and advanced queuing technologies, this presentation will demonstrate the step-by-step design and implementation of system solutions in order to integrate two dissimilar systems and establish communication remotely. As a case study, the presentation walks you through the process of propagating organization name changes in other applications that originated from the HRMS module without changing applications code. The solution can be applied to your particular business cases for streamlining or modifying business processes across Oracle and non-Oracle applications.

  15. Models for Delivering Written Business Communication Skills: Improving the Process

    Science.gov (United States)

    Penrod, Catherine B.; Tucker, Mary; Hartman, Katherine B.

    2017-01-01

    Employers, higher education faculty, and accrediting bodies value communication as an important entry-level job skill. Unfortunately, research indicates that college graduates have inadequate communication skills and, in particular, lack strong business writing acumen. The ways business communication is taught, integrated, and assessed varies by…

  16. Outsourcing as an Airline Strategy

    Science.gov (United States)

    Rutner, Stephen M.; Brown, John H.

    1999-01-01

    Since the deregulation of the airline industry, carriers have searched for any method to improve their competitive position. At the same time, there has been a growth in the use of Third Party Logistics throughout corporate America. This paper presents an overview of the Third Party Logistics system of outsourcing and insourcing within the airline industry. This discussion generated a number of propositions, possible future scenarios and opportunities for empirical testing.

  17. R&D Outsourcing Policy with Input Spillovers Based on Multi-Outsourcer and Multi-Supplier

    OpenAIRE

    Wei Huang; Bo Huang

    2013-01-01

    In this paper, a multi-outsourcer and multi-supplier R&D outsourcing model with input spillovers is proposed to study the R&D outsourcing policies of outsourcers and R&D suppliers. The optimal outsourcing policies of outsourcers and the optimal investment policies of suppliers are obtained and the effects of outsourcing parameters on the policies of outsourcers and R&D suppliers are analyzed. It is found that with the rise of input spillovers, R&D capability or unit market...

  18. A survey of formal business process verification : From soundness to variability

    NARCIS (Netherlands)

    Groefsema, Heerko; Bucur, Doina

    2013-01-01

    Formal verification of business process models is of interest to a number of application areas, including checking for basic process correctness, business compliance, and process variability. A large amount of work on these topics exist, while a comprehensive overview of the field and its directions

  19. Towards a service-oriented MDA-based approach to the alignment of business processes with IT systems: From the business model to a web service composition model

    NARCIS (Netherlands)

    De Castro, Valeria; Marcos, Esperanza; Wieringa, Roelf J.

    2009-01-01

    In recent years, the automation of business processes has become one of the most prominent and promising uses of Web service technology. Consequently several languages have been created for the execution of business processes, making it possible to define new and more complex services or business

  20. To outsource or not to outsource: Examining the effects of outsourcing IT functions on financial performance in hospitals.

    Science.gov (United States)

    Menachemi, Nir; Burkhardt, Jeffrey; Shewchuk, Richard; Burke, Darrell; Brooks, Robert G

    2007-01-01

    Outsourcing of information technology (IT) functions is a popular strategy with both potential benefits and risks for hospitals. Anecdotal evidence, based on case studies, suggests that outsourcing may be associated with significant cost savings. However, no generalizable evidence exists to support such assertions. This study examines whether outsourcing IT functions is related to improved financial performance in hospitals. Primary survey data on IT outsourcing behavior were combined with secondary data on hospital financial performance. Regression analyses examined the relationship between outsourcing and various measures of financial performance while controlling for bed size, average patient acuity, geographic location, and overall IT adoption. Complete data from a total of 83 Florida hospitals were available for analyses. Findings suggest that the decision to outsource IT functions is not related to any of the hospital financial performance measures that were examined. Specifically, outsourcing of IT functions did not correlate with net inpatient revenue, net patient revenue, hospital expenses, total expenses, cash flow ratio, operating margin, or total margin. In most cases, IT outsourcing is not necessarily a cost-lowering strategy, but instead, a cost-neutral manner in which to accomplish an organizational strategy.