WorldWideScience

Sample records for business process outsourcing

  1. Business Process Outsourcing

    Directory of Open Access Journals (Sweden)

    Doina FOTACHE

    2006-01-01

    Full Text Available Business Process Outsourcing (BPO is gaining widespread acceptance throughout the US, Europe, South America and Asia Pacific as the top executives of leading multinationals turn to outsourcing as a strategic management tool for improving corporate performance, profitability and shareholder value. BPO started to emerge a few years ago as follow-on to IT outsourcing. The concept is not new; BPO is the contracting of a specific business task. Outsourcing focuses on adding value typically to non-core and non-complex activities by buying in best practices and economies of scale. Because reduce costs, focus on core strategic activities and improve customer service, an increasing number of organizations in both the public and the private sector are looking toward BPO as a solution to their needs.

  2. ORGANIZATIONAL CHANGE: BUSINESS PROCESS REENGINEERING OR OUTSOURCING?

    Directory of Open Access Journals (Sweden)

    Pellicelli Michela

    2012-12-01

    Full Text Available This article will analyze the logic behind the adoption of Business Process Reengineering and outsourcing. The first part analyzes Business Process Reengineering as a technique for analysis and for defining the business processes implemented by organizations in order to make the achievement of corporate objectives more efficient and effective. Nevertheless, this approach has some limits when the reengineering project aims solely at cost reduction. In any event, for several activities management must constantly evaluate the alternative to turning to outsourcing. In the second part we thus observe what should be the evaluations of management in order to pursue the objectives of maximum efficiency, economic efficiency, and productivity. Starting from the methodological assumptions that aid our understanding of the outsourcing of processes and that represent the operational and conceptual framework for the existence of this approach, several models will be analyzed held to be significant for determining those processes that can be outsourced, from a “strategic” point of view, and that are useful for deciding on the shift from BPR to outsourcing.

  3. Governance in business process outsourcing: case study on call center outsourcing

    OpenAIRE

    Rantakari, Lauri

    2010-01-01

    GOVERNANCE IN BUSINESS PROCESS OUTSOURCING: Case study on call center outsourcing RESEARCH OBJECTIVES The main research question in this study is: what factors influence the governance of business process outsourcing? This study focuses on how to evaluate service provider capabilities in different service types and how to utilize this information in outsourcing vendor selection and governance. Theoretical basis for the study is built by reviewing latest theories on the subject. Using...

  4. Web Services Support for Dynamic Business Process Outsourcing

    OpenAIRE

    Grefen, Paul; Ludwig, Heiko; Dan, Asit; Angelov, Samuil

    2003-01-01

    Outsourcing of business processes is crucial for organizations to be effective, efficient and flexible. To meet fast-changing market conditions, dynamic outsourcing is required, in which business relationships are established and enacted on-the-fly in an adaptive, fine-grained way unrestricted by geographic distance. This requires automated means for both the establishment of outsourcing relationships and for the enactment of services performed in these relationships over electronic channels....

  5. Web Services Support for Dynamic Business Process Outsourcing

    NARCIS (Netherlands)

    Grefen, Paul; Ludwig, Heiko; Dan, Asit; Angelov, Samuil

    2003-01-01

    Outsourcing of business processes is crucial for organizations to be effective, efficient and flexible. To meet fast-changing market conditions, dynamic outsourcing is required, in which business relationships are established and enacted on-the-fly in an adaptive, fine-grained way unrestricted by ge

  6. Competent statistical programmer: Need of business process outsourcing industry

    OpenAIRE

    Imran Khan

    2014-01-01

    Over the last two decades Business Process Outsourcing (BPO) has evolved as much mature practice. India is looked as preferred destination for pharmaceutical outsourcing over a cost arbitrage. Among the biometrics outsourcing, statistical programming and analysis required very niche skill for service delivery. The demand and supply ratios are imbalance due to high churn out rate and less supply of competent programmer. Industry is moving from task delivery to ownership and accountability. The...

  7. Competent statistical programmer: Need of business process outsourcing industry

    Directory of Open Access Journals (Sweden)

    Imran Khan

    2014-01-01

    Full Text Available Over the last two decades Business Process Outsourcing (BPO has evolved as much mature practice. India is looked as preferred destination for pharmaceutical outsourcing over a cost arbitrage. Among the biometrics outsourcing, statistical programming and analysis required very niche skill for service delivery. The demand and supply ratios are imbalance due to high churn out rate and less supply of competent programmer. Industry is moving from task delivery to ownership and accountability. The paradigm shift from an outsourcing to consulting is triggering the need for competent statistical programmer. Programmers should be trained in technical, analytical, problem solving, decision making and soft skill as the expectations from the customer are changing from task delivery to accountability of the project. This paper will highlight the common issue SAS programming service industry is facing and skills the programmers need to develop to cope up with these changes.

  8. Competent statistical programmer: Need of business process outsourcing industry.

    Science.gov (United States)

    Khan, Imran

    2014-07-01

    Over the last two decades Business Process Outsourcing (BPO) has evolved as much mature practice. India is looked as preferred destination for pharmaceutical outsourcing over a cost arbitrage. Among the biometrics outsourcing, statistical programming and analysis required very niche skill for service delivery. The demand and supply ratios are imbalance due to high churn out rate and less supply of competent programmer. Industry is moving from task delivery to ownership and accountability. The paradigm shift from an outsourcing to consulting is triggering the need for competent statistical programmer. Programmers should be trained in technical, analytical, problem solving, decision making and soft skill as the expectations from the customer are changing from task delivery to accountability of the project. This paper will highlight the common issue SAS programming service industry is facing and skills the programmers need to develop to cope up with these changes. PMID:24987578

  9. Expanding RP-US Linkages in Business Process Outsourcing

    OpenAIRE

    Ceferino S. Rodolfo

    2006-01-01

    The Business Process Outsourcing (BPO) sector has experienced unprecedented global growth. This has greatly benefited the Philippines, where BPO has five main segments : call centers, medical transcription, animation, software development, and shared services. High population level, cultural affinity with the major markets, and advanced telecoms infrastructure are the key advantages of the Philippines. Political stability, on the other hand, is its main weakness. To ensure the sustainability ...

  10. Antecedents of Success in Business Process Outsourcing: An Empirical Study of the Indian BPO Sector

    Directory of Open Access Journals (Sweden)

    Prof A. K. Saini

    2009-07-01

    Full Text Available Global sourcing of technology related services is estimated tohave grown to reach USD 70-76 billion in 2007 of which ITBPOservices, growing at an above-sector-average rate ofnearly 8 per cent, remain the largest category, accounting foran increasing share of the worldwide technology sectorrevenue aggregate (Nasscom, 2008. This rising ubiquity of ITenabled outsourcing especially business process outsourcing(or BPO has led to heightened interest in both the practitionerand academic communities on the reasons and practicesleading to successful outcomes. Both communities haveincreasingly referred to business process outsourcing as a formof strategic partnership indicating the predominance ofrelational governance mechanisms. Reality however is far fromthat. We establish the importance on control over partnershipquality exemplified in the form of a structured contract and itsassociated monitoring mechanisms through an empirical studyof 124 business process outsourcing relationships in some ofIndia’s most established BPO vendors.

  11. Decision Making Model for Business Process Outsourcing of Enterprise Content Management

    OpenAIRE

    Zhuojun Yi; Dongming Xu

    2013-01-01

    Business process outsourcing (BPO) in enterprise content management (ECM) is a growing though immature market. BPO in ECM focuses on pursuing market transactions in the process of managing all types of content being used in organizations. However, inadequate sourcing decisions lead to organizational sensitive content exposure, high transaction cost, poor outsourcer performance, low flexibility. ECM BPO in general is rarely discussed in the literature and no discussion was found on decision ma...

  12. Survey for Sensor-Cloud System from Business Process Outsourcing Perspective

    OpenAIRE

    JeongYeon Kim

    2015-01-01

    Cloud computing is a new IT trend to meet the new business requirements such as business agility and operational efficiency with business process outsourcing (BPO). Sensor-Cloud infrastructure is the extended form of cloud computing to manage the sensors which are scattered throughout the network. Several benefits of adopting cloud computing including cost saving, high scalability, and business risk reductions also can be applied to sensor data collection. As a first investment for new techno...

  13. BPO : Business process outsourcing, vantagem competitiva na gestão empresarial moderna?

    OpenAIRE

    Naia, Miguel Bruno Cardoso Teixeira Freitas da

    2015-01-01

    Com o aumento da competitividade o BPO – Business Process Outsourcing assume um papel cada vez mais crucial nas organizações. O aumento da produtividade, a melhoria do desempenho e a qualidade de serviço são, cada vez mais, fatores vitais que determinam o sucesso das organizações O BPO – Business Process Outsourcing evoluiu muito nos últimos anos, tornou-se crucial e fundamental para as organizações. Atualmente, as organizações enfrentam diariamente inúmeros desafios que obrigam a uma esco...

  14. The domestic turn : business processing outsourcing and the growing automation of Kenyan organisations

    NARCIS (Netherlands)

    Mann, L.; Graham, M.

    2015-01-01

    After observing the growth of the Indian and Filipino Business Processing Outsourcing sectors, Kenyan policy-makers and managers made substantial investments in international internet infrastructure and BPO marketing campaigns. While observers continue to discuss the sector in terms of its internati

  15. Training Drivers, Competitive Strategy and Clients' Needs: Case Studies of Three Business Process Outsourcing Organisations

    Science.gov (United States)

    Malik, Ashish

    2009-01-01

    Purpose: The purpose of this paper is to examine the factors that drive a firm's decision to invest in training in India's IT-enabled services/business process outsourcing (ITeS/BPO) sector. It aims to consider a much-neglected area and an often-cited need to consider external factors, especially the needs of an organisation's clients in a firm's…

  16. Strategien und Erfolgsfaktoren von Anbietern im IT und Business Process Outsourcing in Deutschland

    OpenAIRE

    Georgius, Alexander; Heinzl, Armin

    2004-01-01

    Die bisherige Outsourcingliteratur fokussiert nahezu ausschließlich die Kundensicht. Fragen des Anbieterverhaltens bleiben weitgehend ausgeklammert. Dieser Beitrag untersucht Strategien und Erfolgsfaktoren von zehn führenden Anbietern im IT und Business Process Outsourcing in Deutschland. Als Grundlage dient ein konzeptioneller Bezugsrahmen, der die Determinanten des Erfolges eines Outsourcinganbieters erklärt. Mit Hilfe der bestehenden Literatur werden sowohl externe als auch interne Erfolgs...

  17. Decision Making Model for Business Process Outsourcing of Enterprise Content Management

    Directory of Open Access Journals (Sweden)

    Zhuojun Yi

    2013-03-01

    Full Text Available Business process outsourcing (BPO in enterprise content management (ECM is a growing though immature market. BPO in ECM focuses on pursuing market transactions in the process of managing all types of content being used in organizations. However, inadequate sourcing decisions lead to organizational sensitive content exposure, high transaction cost, poor outsourcer performance, low flexibility. ECM BPO in general is rarely discussed in the literature and no discussion was found on decision making strategies in ECM BPO. In this paper, we present a decision making model for ECM BPO that will fill the literature gap and guide industry practitioners with ECM sourcing decision making strategies. Our proposed decision making model includes two parts. Part one is an ECM functional framework that shows what functionality component or functionality combinations can be outsourced. Part two is a decision making model that provides guidance for decision making in ECM BPO. We apply the model in two case studies, and the results indicate that the model can guide the sourcing decision making process for organizations, and determine the factors when considering sourcing alternatives in ECM.

  18. Business Process Outsourcing: A case study on a Finance & Accounting function in an IT industry

    OpenAIRE

    Hoo, Yuen Mei Sharon

    2009-01-01

    Over the past few years, the proliferation of networking technology and growing affluence of emerging economies has led to further globalization of major corporations. As competition intensifies around the world, companies were constantly challenged to restructure their business by reducing cost and maximizing shareholder value. Outsourcing is gaining precedence as a viable solution for companies seeking to reduce its cost structure as well as focus on their core competency. This created...

  19. Sexual behavior among unmarried business process outsourcing employees in Chennai: Gender differences and correlates associated with It

    OpenAIRE

    Bimal Charles; Saumya Rastogi; Asirvatham Edwin Sam; Williams, Joseph D; Aarthi Kandasamy

    2013-01-01

    Background: Premarital sex is often associated with high risk sexual behavior such as early age of initiation, multiple partners and inconsistent condom use. Evidence shows that such sexual behavior pre-disposes to sexually transmitted diseases including HIV. Objectives: This paper tried to investigate the correlates of premarital sexual behavior among male and female business process outsourcing (BPO) employees to highlight the gender differences that exist in relation to it. Materials and M...

  20. Managing Risks in Business Critical Outsourcing : A Perspective from the Outsourcer and the Supplier

    OpenAIRE

    Malmgren, Mike

    2010-01-01

    Companies are increasingly outsourcing business critical activities to suppliers of outsourcing services. As the complexity and business  criticality of the outsourced activities increases, the risk of poor performance increases. This thesis studies large scale outsourcing in the telecom industry where a recent trend is to transfer the development, operation and maintenance of the telecom infrastructure to telecom equipment suppliers. The significance of this type of outsourcing is that the o...

  1. ''I'd Love to Put Someone in Jail for This:" An Initial Investigation of English in the Business Processing Outsourcing (BPO) Industry

    Science.gov (United States)

    Forey, Gail; Lockwood, Jane

    2007-01-01

    In the global workplace, there has been tremendous growth in business processing outsourcing (BPO). Many industries are establishing call centers, back offices and other offshore enterprises in developing countries in an attempt to reduce costs. This development has far-reaching implications for language in these offshore destinations. Despite…

  2. Sexual behavior among unmarried business process outsourcing employees in Chennai: Gender differences and correlates associated with It

    Directory of Open Access Journals (Sweden)

    Bimal Charles

    2013-01-01

    Full Text Available Background: Premarital sex is often associated with high risk sexual behavior such as early age of initiation, multiple partners and inconsistent condom use. Evidence shows that such sexual behavior pre-disposes to sexually transmitted diseases including HIV. Objectives: This paper tried to investigate the correlates of premarital sexual behavior among male and female business process outsourcing (BPO employees to highlight the gender differences that exist in relation to it. Materials and Methods: Data were collected from 526 unmarried BPO employees during behavioral surveillance survey in Chennai, in the year 2009. Results: The results showed that about one-third of respondents (males - 39.6%, females - 26.1% had experienced premarital sex. Men reported having had their first sexual intercourse at 12 years and women at 16 years of age. While the prevalence of premarital sex was found to be high, the percentage using a condom during last sex was also high, especially, among the female employees (82.4%. Logistic regression showed that monthly individual income, work in shifts, migration, peer influence and friends with previous sexual experience were significant predictors of premarital sex among the male BPO employees. Visit to night clubs was significantly associated with a higher prevalence of premarital sex among the female employees. Conclusions: The study concludes that there is a significant gender dimension in the premarital sexual behavior among the BPO employees and that even as the sexual behavior of the young people is transitioning; their ability to negotiate safe sex behavior is also increasing. It is recommended to enhance efforts to advocate safe sex behavior among young adults employed in the BPO industry.

  3. Assessment and prioritization of business processes with the ability to outsource municipal fuzzy AHP approachCase Study: Amir kola Municipality(

    Directory of Open Access Journals (Sweden)

    Ali Sorayaei

    2016-08-01

    Full Text Available - In the past two decades, the ultra-competitive environment, and more dynamic, Shrek the force to focus on core competencies have mentored .In this situation, one of the efficient approaches for companies is outsourcing. Outsourcing the word go, word abbreviation of the phrase "Outside resource using" is. In recent yearsoutsourcing as a means of improving productivity in organizations and the administrators consider downsizing organizations areand has been implemented in different ways .This study aimed to evaluate the capability of processes, outsourcing was undertaken in municipality Babolusing questionnaires, Delphi method , and municipal experts about the processes by outsourcing the collection. In this study, the fuzzy analytic hierarchy process in order to take advantage of expert opinions and combine them to evaluate and prioritize its influential factors in municipal outsourcing capabilities were used .Based on AHP-FUZZY test to rank the factors and options, with the significance level of 0.4405 construction variables are important factors for outsourcing in the Cityand financial factors, and service are second and third respectively in priority., If it is known variables play a role in the development of the municipalities are outsourcing.

  4. Analytical Study of Values of Business Process Outsourcing Employees to Address Issue of Attrition and Suggestion of Work life Balance Intervention

    Directory of Open Access Journals (Sweden)

    K. Santhanalakshmi

    2014-07-01

    Full Text Available Business process outsourcing sector (BPO offered opportunities for employment to a large number of persons with diverse skill sets in India. However, the industry is plagued by attrition of employees due to technological intensity, work intensity at the intersection of globalization and liberalization made organizations to adopt high performance work practices and higher working hours. Values and changes in value priorities are considered as axial principle and are posited to impact attrition. Values priorities are measured using factor analysis and thirteen of them are identified in the context of BPO sector is identified, measured and ordered. The value priorities provided insights to design human resource interventions to discourage hedonistic practices and encourage work life balance which may help organizations to tide over the issue of attrition.

  5. Company Orientation of the Core Business Throught Implementation of Outsourcing

    OpenAIRE

    Mirjana Nedovic Cabarkapa; Vlasta Sibalic

    2010-01-01

    By responding on the ever more demanding consumer needs as well as on stronger market sophistication and market sensitivity on quality of products and services, modern enterprises are forced to react through increased specialisation of each segment of business activities. This work elaborates outsourcing of logistic services and benefits of outsourcing for companies which use that method. Companies should keep check on quality of products and services as well as on the analysis of sales resul...

  6. Enacting outsourcing: An innovation process perspective

    Directory of Open Access Journals (Sweden)

    Benedikte Borgström

    2010-11-01

    Full Text Available Much research has been done on outsourcing. However, we still know little about outsourcing based on a social process view on innovation. Outsourcing is an innovation as a logistics-related process that is perceived as new by the adopter. We will explore and analyse an outsourcing idea, its development and implementation, from an innovation perspective. The development is studied in a qualitative, long-term process study. The analysis draws on Hoholm’s (2009 model of innovation processes. It extends the applicability of this innovation model and its methodology of following the action into logistics and supply chain management (SCM research. The outsourcing process is an innovation that develops in a rational way based on the incremental process because of its actor-network and simultaneous reflection. Interactions and confrontations come about because of involved contrary forces such as competing objectives. The model explains the practice of SCM innovation and increases the understanding of dynamics and complexity. The process study brings insights to cause-effect relations in the development of outsourcing that are consequential to innovative logistics and SCM.

  7. Knowledge Process Outsourcing: India’s emergence as a Global Leader

    Directory of Open Access Journals (Sweden)

    Ranjana Agarwal

    2009-02-01

    Full Text Available Technological progress and rise of knowledge industries have created new business opportunities in the global scenario. After low end business processing, global corporations have started outsourcing high-value added forms of business process outsourcing. This has given rise to a new trend in outsourcing, Knowledge Process Outsourcing, KPO. This includes research and work on intellectual property, equity and finance, analytics, market research and data management, etc. After achieving success in BPOs, India is now gearing towards KPO’s. This sector is expected to employ 250,000 persons by 2010.This paper examines issues of Knowledge process outsourcing in terms of Hecksher Ohlin Model. It looks at emerging trends of KPO sector in India. It gives a perspective on India‘s advantages in KPO and its emerging potential for the economy. It also highlights challenges faced by the upcoming KPO sector. Policy implementations regarding challenges are also discussed.

  8. Outsourcing Contract Success: A Quality Management Perspective

    OpenAIRE

    Vanita Yadav; B.A. Metri

    2010-01-01

    Despite the phenomenal growth in outsourcing of various business functions like Enterprise Systems outsourcing, IT outsourcing, and Business Process outsourcing, there has been relatively less attention given to the high-risk area of outsourcing contracts. In this regard, contract has been the conventional medium for governing outsourcing relationships. This study aims to bring forward the importance of quality in the entire contracting process, involving contract planning, pre-contract negot...

  9. Developing a Framework for Measuring Outsourcing Performance

    OpenAIRE

    Farrell, Margaret

    2010-01-01

    Purpose: The popularity and growth in outsourcing has resulted in many different outsourcing arrangements, from strategic and business process outsourcing to selective and tactical outsourcing, on a national or global scale. Outsourcing is frequently considered a vital ingredient to corporate restructuring and business improvement initiatives. However, it is often treated as a fixed discreet event such as a make or buy decision. As the rational and strategic implications of outsourcing vary, ...

  10. Strategic Trajectories in the Offshoring and Offshore Outsourcing Process

    DEFF Research Database (Denmark)

    Slepniov, Dmitrij; Sørensen, Brian Vejrum

    2006-01-01

    In this paper we examine the offshoring and offshore outsourcing process and the strategic trajectories underlying it, including both the internal venturing and the external outsourcing process. We define and present various perspectives on the offshoring and offshore outsourcing process. We then...

  11. Outsourcing

    OpenAIRE

    Geipel, Teresa; Lampert, Stefan; Maksimaviciute, Ruta; Trojnar, Karolina

    2012-01-01

    ABSTRACT: The main focus of this project is investigating and exploring the impact of outsourcing on one of the most iconic Danish companies (LEGO), which attracted our attention during the preparation of this project. We decided to focus on a single case study, because we felt that dividing our efforts by investigating more than one company, would not allow us to focus in sufficient detail on the domino effects that outsourcing can have on a singular institution. The main question of t...

  12. A Three-Level Process Framework for Contract-Based Dynamic Service Outsourcing

    NARCIS (Netherlands)

    Grefen, P.W.P.J.; Angelov, S.A.

    2001-01-01

    Service outsourcing is the business paradigm, in which an organization has part of its business process performed by a service provider. In dynamic markets, service providers are selected on the fly during process enactment. The cooperation between the parties is specified in a dynamically made elec

  13. Accounting outsourcing

    OpenAIRE

    Richtáriková, Paulína

    2012-01-01

    The thesis deals with accounting outsourcing and provides a comprehensive explanation of the topic. At first the thesis defines basic concepts (outsourcing, insourcing, offshoring and outplacement) and describes differences between the accounting outsourcing and outsourcing of other business activities. The emphasis is put on a decision whether or not to implement the accounting outsourcing. Thus the thesis describes main reasons why to implement the accounting outsourcing and risks that are ...

  14. Outsourcing and Multi-Party Business Collaborations Modeling

    OpenAIRE

    Lai Xu

    2007-01-01

    To remain competitive, enterprises have to integrate their business processes with their customers, suppliers, and business partners. Increasing collaboration includes not only a global multi-national enterprise, but also an organization with its relationship to and business processes with its business partners. Standards and technologies permit business partners to exchange information, collaborate, and carry out business transactions in a pervasive Web environment. There is however still ve...

  15. Authenticated join processing in outsourced databases

    KAUST Repository

    Yang, Yin

    2009-01-01

    Database outsourcing requires that a query server constructs a proof of result correctness, which can be verified by the client using the data owner\\'s signature. Previous authentication techniques deal with range queries on a single relation using an authenticated data structure (ADS). On the other hand, authenticated join processing is inherently more complex than ranges since only the base relations (but not their combination) are signed by the owner. In this paper, we present three novel join algorithms depending on the ADS availability: (i) Authenticated Indexed Sort Merge Join (AISM), which utilizes a single ADS on the join attribute, (ii) Authenticated Index Merge Join (AIM) that requires an ADS (on the join attribute) for both relations, and (iii) Authenticated Sort Merge Join (ASM), which does not rely on any ADS. We experimentally demonstrate that the proposed methods outperform two benchmark algorithms, often by several orders of magnitude, on all performance metrics, and effectively shift the workload to the outsourcing service. Finally, we extend our techniques to complex queries that combine multi-way joins with selections and projections. ©2009 ACM.

  16. A Three-Level Process Framework for Contract-Based Dynamic Service Outsourcing

    OpenAIRE

    Grefen, P.W.P.J.; Angelov, S.A.

    2001-01-01

    Service outsourcing is the business paradigm, in which an organization has part of its business process performed by a service provider. In dynamic markets, service providers are selected on the fly during process enactment. The cooperation between the parties is specified in a dynamically made electronic contract. This contract includes a process specification that is tailored towards service matchmaking and crossorganizational process enactment and hence has to conform to specific market an...

  17. Outsourcing Software quality

    OpenAIRE

    Kaur, Amanpreet

    2013-01-01

    The key factors which have led to a growing trend of outsourcing are:? Lack of expert-labor in some portions of the business process.? Availability of cheaper labor, whilst not comprising on the quality of output.? Ability and feasibility to concentrate on the other crucial business process.These factors have specifically contributed to most of the outsourced partnersacross different locations in the world. Expertise in communication capabilities,technical expertise and favorable financial pa...

  18. Three-Level Process Specification for Dynamic Service Outsourcing: From Petri Nets to ebXML and WFPDL.

    NARCIS (Netherlands)

    Grefen, P.W.P.J.; Angelov, S.A.; Ehrig, H.; Reisig, W.; Rozenberg, G.; Weber, H.

    2003-01-01

    Service outsourcing is the business paradigm, in which an organization has part of its business process performed by a service provider. In dynamic markets, service providers are selected on the fly during process enactment. The cooperation between the parties is specified in a dynamically made elec

  19. Deployment of vendor capabilities and competences throughout the outsourcing process

    DEFF Research Database (Denmark)

    Perunovic, Zoran; Christoffersen, Mads; Mefford, Robert N.

    2012-01-01

    -case study of three contract electronic manufacturers has been employed to explore the research question. Findings - The results show that for achieving their outsourcing objectives, vendors use different capability mixes: the winning, the running, and the renewing. These mixes are created through......, the purpose of this paper is to explore how vendors deploy their capabilities in order to win, run and renew the outsourcing contracts. Design/methodology/approach - The research question has been derived by integrating a resource-based view theory with a model of a vendor's process in outsourcing. A multiple...... the importance of the relationship management capability for the success of outsourcing arrangements in the electronic manufacturing service (EMS) provision industry. Research limitations/implications - New research involving more case companies would improve the validity of the conclusions made in this paper...

  20. The Dynamics of Outsourcing and Offshoring Business Models: Insights from Engineering Support Services.

    OpenAIRE

    Mason, K.; Spring, M

    2008-01-01

    The growing academic attention given to outsourcing and offshoring reflects a trend to develop offshore business models that capitalises on both the effectiveness and efficiencies that might be offered by the business network. Recent innovations in information communications technologies have made transacting and co-ordination business activities at a distance much easier. However, managers still face the challenge of working out what they can offshore and how – an issue paid little attention...

  1. Aventura Business Plan

    OpenAIRE

    Shirvani, Ramin

    2012-01-01

    Aventura is a full service company that will provide complete consulting service, providing high-level expertise in project management, specifically towards operational risk of outsourcing. The three types of main outsourcing expertise Aventura will provide is Business Process Outsourcing, Application Outsourcing and Bundled Outsourcing. Aventura will serve small business clients, which are in need of logistical, technical and business strategy services. The number one item that Aventura w...

  2. Managing risk and security in outsourcing IT services onshore, offshore and the cloud

    CERN Document Server

    Siepmann, Frank

    2013-01-01

    Outsourcing History of Outsourcing      The Early Days of Outsourcing      Current State Delivery Models      Onshoring      Nearshoring      Offshoring Outsourcing Types      Technology Outsourcing      Business Transformation Outsourcing      Business Process Outsourcing      Knowledge Process Outsourcing The Internals of Outsourcing      The Phases      Typical Financial Outsourcing Model      Geographical Regions The Top Outsourcing Countries      India      Indonesia      Estonia      S

  3. Empirical Analysis on Perceived Risk of Enterprise’s Logistics Supervisor for Outsourcing Logistic Business

    Directory of Open Access Journals (Sweden)

    Jianhong Huang

    2009-03-01

    Full Text Available According to the conceptual model established and assumptions put forward based on literature review as well as data collected through questionnaire survey, data reliability analysis, metric model confirmatory factor analysis and structural equation model analysis made by statistical software, it shows that enterprise’s Logistics Supervisor has a definite risk perception for outsourcing logistic business.

  4. Outsourcing and offshoring of business services: How important is ICT?

    OpenAIRE

    Abramovsky, Laura; Griffith, Rachel

    2005-01-01

    This paper considers the impact that information and communication technology (ICT) has on firms' choices over organisational form. In particular, the decision over whether to produce in-house or outsource services, and the decision over the location of activity. ICT reduces the transaction and adjustment costs of moving activity outside the firm, and of carrying it out at greater geographic distance. We find that more ICT-intensive firms purchase a greater amount of services on the market an...

  5. MANAGEMENT OF PHARMACY CHAIN ON THE BASIS OF OUTSOURCING

    OpenAIRE

    I. A. Dzhuparova

    2015-01-01

    The article studies the problems of development of methods of the outsourcing reasoning of a certain business process of pharmacy chains considering the risk on the basis of the system analysis, expert survey, theory of probability, mathematical statistics. Business processes of the pharmacy chain for outsourcing have been indicated. We have offered an “index of outsourcing reasonability” for qualitative evaluation of business processes implementation.

  6. Evaluation of Warehouse Outsourcing Process : Case Safeplast Oy

    OpenAIRE

    Kuitunen, (Sipriina) Jenna

    2013-01-01

    This final thesis is partly based on a study conducted within practical training and summer job placements at Safeplast Oy. The thesis was created for Safeplast Oy that specializes in producing plastic spirals and textile products to protect all types of hoses and cables. The study comprises the process of establishing warehouse and in more detail evaluates the outsourcing process of a warehouse to be established in Central Europe. The focus of the thesis is to find out how the establishing o...

  7. articles: Outsourcing in the innovation process: Locational and strategic determinants

    OpenAIRE

    James H. Love; Stephen Roper

    2001-01-01

    There is now substantial evidence that locational and agglomeration influences can have a significant positive effect on innovation performance. Networking and boundary-spanning activities are also increasingly recognised as important contributors to innovation success. In this article we attempt to discover whether these factors are associated: in particular, is there any link between plant location, agglomeration effects and the extent of outsourcing in the innovation process? Using dat a f...

  8. 基于业务流程外包的工学合作工作室探讨%Study on Workroom of Combining Learning with Working based on Business Process Outsourcing

    Institute of Scientific and Technical Information of China (English)

    梁竞敏

    2012-01-01

    工学结合是高职教育中进行工作过程导向的课程系统化设计、推行基于工作过程"教学做"一体化课程改革的基础。传统的工学合作主要有"将学生派往公司实习实训"、"请公司资深人员进校授课"、"集中实训"三种常见模式,它们各有特点又有明显的不足。本文以动漫设计专业为例,综合传统工学合作模式的经验与教训,建立一种较为可行的合作模式——基于业务流程外包的工学合作工作室,并以期该模式对于其他专业同样有参考之处。%The combination of learning with working is foundation of curriculum system systematization design that oriented to the working process and the "teaching-learning-doing" of integrated curriculum reform based on the work process in higher vocational education.The traditional cooperation of working with learning mainly showed three common mode of "students sent to the company for practice and training","invite the company senior staff to teach the course in the school "," practice and training together",they have a characteristic each and also have apparent inadequacy.Taking the specialty of animation design as the example,integrating the experience and lesson of traditional working with learning cooperation model,the article established a feasible mode of cooperation-working office for working with learning cooperation based on the business process outsourcing,and with a view to have the same reference for other specialty.

  9. Outsourcing of training

    International Nuclear Information System (INIS)

    In 1996, Flour Daniel Hanford, Inc. along with several other partners were awarded the Project Hanford Management Contract (PHMC). The contract for Management and Integration (M and I) differed significantly from previous contracts awarded at the Hanford site. As the lead contractor, FHD was expected to help diversify the area economy by outsourcing upwards of 50% f the work previously performed by contractor staff, with outsourcing reference to local business. In addition to creating private sector jobs, FDH was expected to infuse 'best commercial practices' into the Hanford clean-up effort, thus achieving greater results within the available funding levels approved by the U.S. Congress. In 1997, FDH Training began the process of outsourcing site-wide training. The process took nearly a year from start to contract award and included the delivery and maintenance of over 100 nuclear and non-nuclear worker training courses. In March of 1998, Fluor Daniel Hanford outsourced a large segment of the general training required for Department of Energy nuclear and non-nuclear workers at Hanford. The segment of training that was outsourced impacts the safety and operations of the different Hanford Site facilities managed by seven major subcontractors who make up the Project Hanford Management Companies (PHMC). This work was outsourced to Exitech Columbia Corporation in a competitive bid process. The three major types of training outsourced were: Hazardous Materials Health and Safety; General Industry Health and Safety; Technical Development and Quality. During the first 16 months of this outsourcing effort we have learned several important lessons that I would like to take a few minutes and share with you. I believe that these lessons learned will be applicable to virtually every outsourcing effort undertaken by a training organization

  10. Intelligent it outsourcing

    CERN Document Server

    Willcocks, Leslie

    2013-01-01

    Intelligent IT Outsourcing enables practitioners to focus in on the essential issues that need to be addressed so that the fundamental structure of their sourcing strategy and its implementation is sound. The authors provide insight into the challenges likely to be faced and give detailed advice on how to pre-empt and manage these.IT and outsourcing continue to be problematic, not least because fundamental learning about this subject fails to be applied systematically, and because IT is inherently difficult to manage. The economics are not obvious and emerging technologies have to be addressed, therefore IT goes to the heart of many enterprises and interfaces with multiple business units and processes, and there are continuous skills shortages.Unfortunately complexities are not removed in outsourced situations where additional problems come into play, for example the supplier''s capabilities, whether the IT is right for an outsourcing solution, and whether the contract is robust but flexible enough to allow f...

  11. Outsourcing. Effects of employment and working relations on the example of mining and energy industries in East Germany; Outsourcing. Effekte auf Beschaeftigung und Arbeitsbeziehungen am Beispiel der Bergbau- und Energiewirtschaft in Ostdeutschland

    Energy Technology Data Exchange (ETDEWEB)

    Bleicher, Andre; Fischer, Joachim; Gensior, Sabine; Steiner, Roald

    2011-07-01

    The authors of the contribution report on the progress and understanding of outsourcing in the Lusatian mining and energy industries in the period from 1991 to 2002. The main themes of this contribution are: (a) The impact of outsourcing on employment and working relations; (b) Conditions and process of outsourcing in East German mining and energy industries; (c) Employment effects of outsourcing in the outsourcing and outsourced companies; (d) Business relationships and networking between outsourcing focal companies and companies to be outsourced: Towards a new industrial middle class in the region; (e) Effects of outsourcing on working relations: opportunities to act of the employee representatives in outsourcing and outsourced companies; (f) outsourcing in East German mining and energy sectors: A model for the West German companies?.

  12. Logistics outsourcing

    OpenAIRE

    Srabotič, Aldo; Ruzzier, Mitja

    2013-01-01

    This paper investigates key success factors in logistics outsourcing. A model is used to illustrate outsourcing relationships and then applied to three examples from the logistics sector. The model is presented as a tool which can help managers to minimize the chance of failure by explicitly addressing key issues prior to the implementation of a partnership. In order to fully capture the complexity of the outsourcing process, the model is refined by the analysis of implementation of outsourci...

  13. Distributed aspect-oriented service composition for business compliance governance with public service processes

    OpenAIRE

    Wang, Ming Xue; Bandara, Kosala Yapa; Pahl, Claus

    2010-01-01

    Service-Oriented Architecture (SOA) offers a technical foundation for Enterprise Application Integration and business collaboration through service-based business components. With increasing process outsourcing and cloud computing, enterprises need process-level integration and collaboration (process-oriented) to quickly launch new business processes for new customers and products. However, business processes that cross organisations’ compliance regulation boundaries are still unaddressed....

  14. Logistics outsourcing by Taiwanese and Dutch food processing industries

    NARCIS (Netherlands)

    Hsin-I Hsiao, L.; Kemp, R.G.M.; Vorst, van der J.G.A.J.; Omta, S.W.F.

    2011-01-01

    Purpose – This paper aims to investigate outsourcing of different types of logistics activities in Taiwanese food industry, and benchmark with practices in The Netherlands. Design/methodology/approach – The outsourcing of four levels of logistics activities is investigated: transportation (level 1),

  15. The performance of companies in terms of outsourcing

    Directory of Open Access Journals (Sweden)

    Dubrovskaya Tat’yana Nikolaevna

    2016-04-01

    Full Text Available In the article the essence of outsourcing as a new form of employment relations is considered, its features are defined in comparison with traditional forms of employment, its advantages and disadvantages are given. The authors describe the reasons why companies resort to outsourcing, in particular, on the example of small business, illustrate the strategic importance of outsourcing. The practical application of outsourcing is becoming more widespread in the modern business. The scientific and actual role of outsourcing in the management of the enterprise has greatly increased, which is proved by the fact that today more than fifty per cent of current foreign companies apply data approach. Thus today in the Russian Federation outsourcing is at an early stage of formation and relates mainly to restructuring of business entities and development of the market of information technologies. The analysis allowed determining the provisional value of the outsourcers’ services. The basis of determining the cost of the services is the cost of maintenance of one unit of standard accounting service. The calculations show that for the investigated enterprise it is very advantageous to transfer a number of business process to outsourcing, and there is a need to carefully consider over the choice of an outsourcer in order to avoid the negative sides of the work under this type of agreements. When deciding about outsourcing, one needs to analyze the financial and organizational costs, while keeping the risks of associated with the work in terms of outsourcing in the analysis area.

  16. Brief: Information technology outsourcing -- one company's experience

    International Nuclear Information System (INIS)

    To address the pressures of the 1990's business climate, Amoco Canada Petroleum Co. Ltd. went through an aggressive evaluation and restructuring of its business operations. This precipitated a critical review of its information technology (IT) strategy with a goal of maintaining effectiveness while reducing overall costs. To meet the challenge of substantially reducing expenses while continuing to maintain effective service levels, the company entered a 5-year agreement to outsource its data center and network operations. this paper discusses the business forces that brought Amoco Canada to consider outsourcing, the processes surrounding the outsourcing decision, and the results to date. The authors demonstrate that by understanding the role of IT in its business plans, the company successfully met its outsourcing objectives

  17. Collaboration in Outsourcing A Journey to Quality

    CERN Document Server

    Brinkkemper, Sjaak

    2011-01-01

    Although IT outsourcing is nothing new, it remains surprisingly challenging for professionals. This book assists the IT professional in several areas of the outsourcing process: establishing outsourcing relationships, maintaining and managing the relationship, and finally governing outsourcing projects successfully.

  18. Environmental Outsourcing

    OpenAIRE

    Okubo, Toshihiro; Matthew A. Cole; Robert J R ELLIOTT

    2011-01-01

    Recent years have witnessed a dramatic increase in the number of firms shifting stages of their production processes overseas. In this paper we investigate whether firms outsource the dirtier stages of production to minimise domestic environmental regulation costs - a process broadly consistent with the pollution haven hypothesis. We develop a theoretical model of environmental outsourcing that focuses on the roles played by firm size and productivity, transport costs and environmental regula...

  19. 高校图书馆采编业务外包的探讨%The Business Outsourcing of College Library Acquisition and Catalog

    Institute of Scientific and Technical Information of China (English)

    穆晓燕

    2012-01-01

    业务外包成为图书馆采编业务发展的趋势。通过业务外包图书馆可以实现业务重组和工作重心转移,节省了经费、减轻了采编人员工作强度、加快了图书加工速度。%Business outsourcing has become the development trend of library acquisition and catalog.By outsourcing,libraries can reorganize its operation and shift its work focus,which saves funds,alleviates the working pressure of acquisition and catalog staff and speeds up book processing.

  20. Corportate strategy, centralisation and outsourcing in banking: case studies on paper payment processing

    OpenAIRE

    Bernardo Batiz-Lazo; Douglas Wood

    2003-01-01

    This is an empirical review of IT outsourcing as an emerging tool for corporate strategy after deregulation and other phenomena changed the suitability of the global/universal bank model. Case studies of UK commercial banks are used to focus on cost management of paper and electronic processing through insourcing and outsourcing arrangements to change the size/efficiency equation in banking. The analysis discusses the corporate strategy and corr capabilities ussues behind a number of innovati...

  1. Outsourcing Introduction in Production Enterprises

    Directory of Open Access Journals (Sweden)

    Mikhail N. Dudin

    2013-01-01

    Full Text Available In the modern period of competition size and nature change, becoming international in nature, the sustainable development of Russia is of high priority. The most important factor in ensuring sustainable development of the country is the increase of economic entities efficiency and competitiveness through the use of innovative management tools.Aaldersom R., E. Andersonom, S. Wilson, M. Donnellan, E. Jordan, B. Trinkl, JB Heywood and a number of other foreign theorists and practitioners considered outsourcing problems as an innovative tool to improve the efficiency of entities operation. Despite the fact that outsourcing is a relatively new subject of research in the Russian management literature, comprehensive works by B. Anikin, S. Baranenko, S. Kalendzhyan, N. Lyasnikova, E.Platonovoy, I. Rudoy, V. Sinyaeva, etc. have been developed.The abundance of research denotes the importance and topicality of the problem. The article deals with the theoretical and methodological aspects of outsourcing, identifies opportunities of outsourcing use as a tool for the development of strategic competitiveness and sustainability of the national economic entities.The features of efficient interaction between the customer and the contractor in the process of business workflow process delivery for outsourcing are examined and the sequence of relations formation and development between outsourcing subjects is justified.

  2. The Effects of Risk and Size of Company on Business Performance in Information Technology Outsourcing

    Science.gov (United States)

    Balogun, Shereef Adewale

    2013-01-01

    Information technology (IT) outsourcing is a practical way to transfer information technology by industries of different firms. The problem occurs when companies outsource services to domestic and international data centers as network security issues arise. This leads to competition between companies causing the size of the company to become more…

  3. Outsourcing in healthcare through process modularization: a lean perspective

    OpenAIRE

    Cristina Machado Guimarães; José Crespo de Carvalho

    2012-01-01

    Looking for efficiency, quality and profitability gains, healthcare organizations are adopting outsourcing solutions in the attempt of “doing more with less”. Seeking for cost reduction, risk mitigation, adapting to quick changes without compromising internal resources, these organizations also take big risks in control and flexibility variables. In order to understand how healthcare organizations find the best value equation combining internal and external resources in a modular service conc...

  4. IMPLEMENTING BUSINESS PROCESS MANAGEMENT

    OpenAIRE

    Vlad BALANESCU; Mihaela MASCU

    2014-01-01

    Business Process Management (BPM) is considered to be the third wave in business process theory. Appearing as a response to the critique formulated regarding Business Process Reengineering, BPM tries to be a more holistic and integrated approach to management and processes. In a time where complex solutions are needed solution that incorporates elements from various concepts, Business Process Management can be, in my opinion, a link between these ideas. After a short introduction presenting g...

  5. Business Process Management - Methodologies

    OpenAIRE

    PROKOP, Jan

    2008-01-01

    The main objective of this thesis is to map some of the business process management, business process reengineering methodologies and compare it according to several criteria. Part of this thesis is survey of the state of business process management in Czech Republic and Hungary.

  6. Organizing for Outsourcing

    DEFF Research Database (Denmark)

    Bals, Lydia; Turkulainen, Virpi

    Outsourcing was and remains a prevalent business practice. Although it has been studied from many angles, the impact of organizational design on outsourcing is not yet well understood. By presenting a multi-year case study from 2010 to 2013 at a global chemical and pharmaceutical company, we elab...

  7. International Outsourcing and the Supply Side Productivity Determinants

    OpenAIRE

    Grover, Arti

    2007-01-01

    A service provider firm in an outsourcing relationship is distinct from a typical firm because it is not a stand alone organization and fits somewhere in between the value chain of its client's business. Thus, conventional factors like wages, capital, rent, energy consumption cannot appropriately determine a Business Process Outsourcing (BPO) firm's productivity. Academic research is silent on the factors that influence the performance of a BPO firm even though the issue is pertinent from the...

  8. The Impact On The Product Development Process When Offshoring Or Outsourcing

    DEFF Research Database (Denmark)

    Hansen, Zaza Nadja Lee; Ahmed-Kristensen, Saeema

    2010-01-01

    This paper investigates the impact on the product development process when a company offshores or outsources a part of it abroad. Data was collected through interviews conducted in fi ve companies. The study showed that the impact can be both negative and positive. The key impact was the...

  9. Increasing Trends in Manufacturing Outsourcing Comparative Study of United Kingdom and Taiwan

    OpenAIRE

    Lin, Szu-I

    2006-01-01

    Outsourcing has become an important issue for many organizations; the potential of outsourcing has moved to critical activities such as design and manufacturing as it offers wide range solutions like streamlining of process, cost reduction of a wide of variety of business process within manufacturing industry. Outsourcing may be seen as a logical response to changing communications technologies, shifting the balance of cost advantage between hierarchies and markets, the decisions are taken w...

  10. Analyzing business process management

    OpenAIRE

    Skjæveland, Børge

    2013-01-01

    Within the Oil & Gas Industry, the market is constantly growing more competitive, forcing companies to continually adapt to changes. Companies need to cut costs and improve the business efficiency. One way of successfully managing these challenges is to implement business process management in the organization. This thesis will analyze how Oceaneering Asset Integrity AS handled the implementation of a Business Process Management System and the effects it had on the employees. The main goal...

  11. Dynamic business process management

    OpenAIRE

    Soroush, Kahkesh

    2012-01-01

    Open e-PRIOR is an open source e-Procurement system developed by the European Commission. Currently Open e-PRIOR system is handling simple choreographies based on the exchange of a single main object. However, these different objects are related and part of larger business process and by handling the objects separately the full overview is lost. Business process management (BPM) helps organizations to understand and maintain complicated business workflow. This master thesis focuses on how ...

  12. Energy managing of outsourcing principle

    International Nuclear Information System (INIS)

    Outsourcing means ownership or rent, management and user transmission of one type of operation of a certain company whose core-business is not that to another company bearing that business as the core one. That kind of operation and management relationship among certain activities in this work paper is described between companies of public, services and industrial sector and outsourcing company for energy supply. Benefits and barriers of outsourcing company for energy supply in Croatia are discussed. (Author)

  13. Business processes optimization possibilities

    OpenAIRE

    Mitreva, Elizabeta; Taskov, Nako; Filiposki, Oliver; Boskov, Tatjana

    2013-01-01

    In this paper we propose a model and opportunities for better performance, greater efficiency and effectiveness of companies, through optimization of the business processes, change of corporate culture and manners of taking full advantage of the business potential. The benefits of implementation of this model not only increase business results of companies and will continue to serve as the driving force for a continuous improvement, but also increasing the commitment of the top management and...

  14. Features of Identification Business Processes

    OpenAIRE

    E. V. Runova; S. D. Vdovina; L. V. Khafizova

    2015-01-01

    This article deals with the peculiarities of identifying business processes. Identification of business processes isthe most important stage in the development of business processes used by business analysts and enterprisearchitects to construct models of business processes. The aim of the study is to identify the problems for properoperation of business processes. The identification of business processes is based on their selection by differentclassification groups. This is due to the fact t...

  15. Achieving Business Process Flexibility with Business Rules

    OpenAIRE

    Eijndhoven, van, SJL Stef; Iacob, M.E.; Ponisio, M.L.

    2008-01-01

    Business processes used in networked business are often large and complex, which makes them difficult to manage and change. In this paper we address this lack of flexibility by proposing a solution that uses business rules and workflow patterns to model the variable parts of process flow, thus facilitating dynamic pattern composition in these areas. We argue that the increase in flexibility is justified by the fact that changes in a business process can be confined to the variable isolated pa...

  16. Matchmaking for business processes

    NARCIS (Netherlands)

    Wombacher, Andreas; Fankhauser, Peter; Mahleko, Bendick; Neuhold, Erich

    2003-01-01

    Web services have a potential to enhance B2B ecommerce over the Internet by allowing companies and organizations to publish their business processes on service directories where potential trading partners can find them. This can give rise to new business paradigms based on ad-hoc trading relations a

  17. Design Choices Underlying the Software as a Service (SaaS) Business Model from the User Perspective: Exploring the Fourth Wave of Outsourcing

    NARCIS (Netherlands)

    Joha, A.; Janssen, M.F.W.H.A.

    2012-01-01

    Software as a Service (SaaS) can be viewed as the fourth wave of outsourcing. SaaS is a relatively new type of service delivery model in which a service provider delivers its services over the web to many users on a pay per use or period basis. In the scarce literature available, the SaaS business m

  18. Business process management

    OpenAIRE

    Hantry F.; Papazoglou M.; Van Den Heuvel W.-J.; Haque R.; Whelan E.; Carroll N.; Karastoyanova D.; Leymann F.; Nikolaou C.; Lammersdorf W.

    2009-01-01

    Background. A feature of teaching IT-cycle subjects at economic universities is that the technologies which are needed to teach students are constantly updated. This relates to the fact that the market of IT-products is rapidly changing. At the moment a new class of information systems Business Process Management Suite (BPMS) has appeared. It allows to manage business processes at a whole new level. Nowadays BPM is becoming more popular, and that is why students of economic universities shoul...

  19. Cultural differences in outsourcing

    OpenAIRE

    Morgan, Stephanie J

    2010-01-01

    This report summarises the results of a major survey carried out by the National Outsourcing Association and Kingston Business School, on the impact of both national and organisational culture on outsourcing contracts. The survey results were supported by a series of interviews exploring the issues in relationship management which are also summarised in this report. Clients, Suppliers and Independent Consultants were included from both public and private sector organisations with over 100 man...

  20. Outsourcing Reverse Logistics

    OpenAIRE

    Logožar, Klavdij

    2008-01-01

    The external supply of logistics services is part of a trend toward outsourcing non-core logistics activities. The scope of third-party logistics may range from a relatively limited combination of activities (e.g. transportation, packaging and warehousing) to a comprehensive set of logistics services. The author first discusses the characteristics of business logistics in the manufacturing firms, which could be helpful in understanding of outsourcing logistics services. The author points out ...

  1. Outsourcing účetnictví v ČR

    OpenAIRE

    MLÁDKOVÁ, Tereza

    2013-01-01

    The aim of this work is the analysis of outsourcing in the management and processing of accounting focus on cost reduction and optimization of results and evaluation accounting method leading to more efficient business. The issue of outsourcing bookkeeping and possibly payroll is evaluated in two different companies. First is analyzed the current situation of companies and subsequently made design changes to accounting, which is compared with the current situation. For a small growing busines...

  2. Transforming Software Business Models into Business Processes

    OpenAIRE

    Schief, Markus; Bonakdar, Amir; Weiblen, Tobias

    2012-01-01

    Changed business models, such as induced by Software-as-a-Service, require an effective implementation in a firm's organization. This study clarifies the relation between business models as an implementation of a company's strategy, and business processes, as an abstraction of a company's operations. The presented transformation framework provides specific meaning to the industrial setting of a software vendor morphing to a SaaS model. Both underlying concepts, the business model and the valu...

  3. Business Model Process Configurations

    DEFF Research Database (Denmark)

    Taran, Yariv; Nielsen, Christian; Thomsen, Peter;

    2015-01-01

    Purpose – The paper aims: 1) To develop systematically a structural list of various business model process configuration and to group (deductively) these selected configurations in a structured typological categorization list. 2) To facilitate companies in the process of BM innovation......, by developing (inductively) an ontological classification framework, in view of the BM process configurations typology developed. Design/methodology/approach – Given the inconsistencies found in the business model studies (e.g. definitions, configurations, classifications) we adopted the analytical induction...... method of data analysis. Findings - A comprehensive literature review and analysis resulted in a list of business model process configurations systematically organized under five classification groups, namely, revenue model; value proposition; value configuration; target customers, and strategic...

  4. Business Process Requirement Engineering

    Directory of Open Access Journals (Sweden)

    Atsa Etoundi Roger,

    2010-12-01

    Full Text Available Requirement engineering is as an increasingly important discipline for supporting business process and workflow modeling, as these are designed to satisfy diverse customer needs, and increase the productivity of enterprise. Moreover, most customers hesitate to adopt a given product or service if the added value is not conformed to their desires. Dealing with customers, with a wide range of perspective, within an enterprise, is very complex. These perspectives are grounded in differences in skills, responsibility, knowledge and expertise of stakeholders. This holds more in the domain of business processes and workflows where the satisfaction of the customers is the must if these enterprises wish to deal with the pressure of the network economy. Based on the requirement engineering, we present in this paper an integration of RE approach in the modeling of business process and workflows. (Abstract

  5. Outsourcing R&D

    DEFF Research Database (Denmark)

    Hsuan, Juliana; Mahnke, Volker

    2011-01-01

    Outsourcing R&D is an increasingly explored corporate practice. Extant research advanced our initial understanding of its increasing importance and benefits. While the associated literature has blossomed, the enthusiasm of R&D managers is tenured by an increasing realization of the possible...... downsides, risks, and costs that come with increasing use of external sources of innovation. Here, we suggest that research on outsourcing R&D has to move towards a balanced view on the profitability of such arrangements. To this end, we offer a review of what we know and need to know about outsourcing R......&D, suggest a simple, yet integrative model on the relation between outsourcing R&D and performance, and offer a research agenda that is instrumental in guiding companies’ process-management and design strategies when seeking to benefit from the outsourcing of R&D....

  6. Business process transformation

    CERN Document Server

    Grover, Varun

    2015-01-01

    Featuring contributions from prominent thinkers and researchers, this volume in the ""Advances in Management Information Systems"" series provides a rich set of conceptual, empirical, and introspective studies that epitomize fundamental knowledge in the area of Business Process Transformation. Processes are interpreted broadly to include operational and managerial processes within and between organizations, as well as those involved in knowledge generation. Transformation includes radical and incremental change, its conduct, management, and outcome. The editors and contributing authors pay clo

  7. Business process support

    Energy Technology Data Exchange (ETDEWEB)

    Carle, Adriana; Fiducia, Daniel [Transportadora de Gas del Sur S.A. (TGS), Buenos Aires (Argentina)

    2005-07-01

    This paper is about the own development of business support software. The developed applications are used to support two business processes: one of them is the process of gas transportation and the other is the natural gas processing. This software has interphases with the ERP SAP, software SCADA and on line gas transportation simulation software. The main functionalities of the applications are: entrance on line real time of clients transport nominations, transport programming, allocation of the clients transport nominations, transport control, measurements, balanced pipeline, allocation of gas volume to the gas processing plants, calculate of product tons processed in each plant and tons of product distributed to clients. All the developed software generates information to the internal staff, regulatory authorities and clients. (author)

  8. Automatic generation of optimal business processes from business rules

    OpenAIRE

    Steen, Bas; Ferreira Pires, Luis; Iacob, Maria-Eugenia

    2010-01-01

    In recent years, business process models are increasingly being used as a means for business process improvement. Business rules can be seen as requirements for business processes, in that they describe the constraints that must hold for business processes that implement these business rules. Therefore, in principle one could devise (automated) transformations from business rules to business processes. These transformations should improve the quality (correctness) of business processes, by im...

  9. OUTSOURCING STRATEGIES. HOW TO FORMALIZE AND NEGOTIATE THE OUTSOURCING CONTRACT.

    Directory of Open Access Journals (Sweden)

    Meo Colombo Carlotta

    2011-07-01

    Full Text Available In the globalized economy multinational firms have given rise to local firms able to produce at a low cost and at acceptable quality levels. A growing number of firms have outsourced production and manufacturing activities of all types to these firms, not only to reduce production costs but also to make their organizational structures more streamlined and flexible. Outsourcing decisions, which originally were limited to production which had a modest technological content and was of marginal importance for the business in question, is increasingly adopted for activities which, requiring core competencies or belonging to the core business, were considered inseparable from the organization and thus not outsourceable. Gradually an outsourcing strategy has developed which has found it convenient to outsource even core competencies and functions, such as specialized manufacturing, which require a particular technology, marketing, product design, and the search for know-how (Prahalad and Hamel 1990: 79-91.Such an outsourcing strategy has a number of advantages, among which quality improvement, a greater focus on managing other core competencies, a greater flexibility and leverage regarding resources, along with the possibility of entering new markets, even ones with a high rate of development.This article analyzes the fundamental stages for an outsourcing strategy. It will demonstrate how, in order to achieve an outsourcing strategy, it is necessary to include outsourcing in the general strategy, gather suitable information for choosing the outsourcer, negotiate the contract with the supplier, choose the type of relationship to have with the supplier, and, finally, plan the transfer of activities and functions from the outsourcee to one or more outsourcers or providers.

  10. Outsourcing and supplier learning

    DEFF Research Database (Denmark)

    Lema, Rasmus

    2012-01-01

    There is increasing agreement that Indian software firms are making the transition from competitive advantage based on low cost to competitive advantage based on innovation. However, there are few insights about how this transition process works. This paper seeks to bring together the outsourcing......, global value chains and firm capability literatures. It draws on empirical material focused on learning and innovation ‘events’ in Indian software firms – their inputs and sources – and makes headway in opening the ‘black box’ of supplier learning in outsourcing relationships. This paper suggests that...... address spaces for learning and innovation created by outsourcing....

  11. Governing IT outsourcing relationships

    CERN Document Server

    Kuhlmann, Daniel

    2012-01-01

    Hauptbeschreibung The dynamics of the relationship between service recipient and service provider in IS outsourcing relationships recently gained increased attention as relationships are believed to have a considerable influence on IS outsourcing success. This study adds to this growing field of interest by developing an IS outsourcing relationship framework in the form of a process model. Three rather disjointed areas of research, namely contractual governance, relational norms, and control, have been set in a common context by interrelating them as the three main governance modes

  12. Offshore Outsourcing

    DEFF Research Database (Denmark)

    Petersen, Bent; Benito, Gabriel R. G.; Dovgan, Olesya;

    While the extant literature on offshore outsourcing deals with this operation mode in isolation, and typically with a focus on cost effects, we address the broader question of how companies choose and use outsourcing as part of foreign operation mode development and as a contributor to internatio......While the extant literature on offshore outsourcing deals with this operation mode in isolation, and typically with a focus on cost effects, we address the broader question of how companies choose and use outsourcing as part of foreign operation mode development and as a contributor to...

  13. OUTSOURCING OF INFORMATION TECHNOLOGY SERVICES BASED ON PROCESSES IN THE CHOSEN AUTOMOTIVE COMPANY

    OpenAIRE

    JACEK KARCZ; SYLWIA GAIK; NATALIA JÊDRZEJAS

    2014-01-01

    The main aim of the article is to define the issue of outsourcing and showing its advantages resulting from the services that are given to the external companies and the risk which comes from introducing of outsourcing. Nowadays the automotive industry is not thinking only about cost reduction but outsourcing, on account of contractors’ high level of specializations, ensures quality, models and standards improvement which let to maintain the control in many companies. The dissertations in thi...

  14. Integrating Security Risk Management into Business Process Management for the Cloud

    OpenAIRE

    Goettelmann, Elio; Mayer, Nicolas; Godart, Claude

    2014-01-01

    Security issues are still preventing wider adoption of cloud computing, especially for businesses which are handling sensitive information. Indeed, by outsourcing its information system (IS), a company can lose control over its infrastructure, its software or even its data. Therefore, new methods and tools need to be defined to respond to this challenge. In this paper we propose to integrate Security Risk Management approaches into Business Process Management to effectively treat security iss...

  15. Project management of business process

    OpenAIRE

    Jovanović, Slaviša

    2011-01-01

    This thesis presents one of the hottest areas in today's software industry, business process management (. Business Process Management has become an important tool for companies to hone their capabilities and business processes to adjust rapid and sudden changes in the marketplace and achieve the set of plans. Thesis is divided into two parts. The first section provides an overview of the scope of business process management through the project approach, historically defined its...

  16. Moving Beyond Outsourcing

    DEFF Research Database (Denmark)

    Rai, Sudhanshu

    markets is the key driver. This does not imply that outsourcing will disappear but it does mean that firms will engage in globalization using innovative mix of business models and technical platforms. We discuss the implication of this slow transformation to co-creation of innovation for the global...

  17. OUTSOURCING IN RETAIL

    Directory of Open Access Journals (Sweden)

    Radojko Lukić

    2012-05-01

    Full Text Available Modern strategic techniques have been increasingly applied in recent years, both in manufacture and retail, individually or concurrently. The main goal of their application in the retail business is continuous improvement, in particular by reducing costs of competitiveness and (business and financial performance, while increasing customer satisfaction and meeting the needs of customers/consumers. One of the most important strategic techniques increasingly used not only in manufacturing but also in modern retail is outsourcing, which basically involves purchasing goods and/or services from independent external suppliers. The research in contemporary practice of the retail business has revealed that the application of outsourcing technique contributes to stronger commitment of management towards the activities that are the core of competitiveness, reducing costs, improving competitiveness and creating added value. All this has a long-term impact on improving performance in the retail sector. Starting from the developed theory and conducted practical research, this paper emphasizes the importance and specific problems of application of outsourcing the strategic technique in the modern retail. Their knowledge is very important for an effective implementation of outsourcing as a function of improving overall performance in retail. This is especially true for retailers in developing and transition countries, as it is the case, for example, with Serbia, where the use of outsourcing is at a very low level compared to developed countries. In the future, because of its economic importance, outsourcing will certainly be more applied in the retail sector of respective countries, with the expectation of a growing trend at approximately the same level as it is in developed countries in Europe and America.

  18. Sewage Purification Business Process Management

    OpenAIRE

    Esad Ahmetagić; Blaženka Piuković; Dušan Lukić

    2011-01-01

    This paper presents the current level of drainage and sewage purification facilities built in the Autonomous Province of Vojvodina, a territorial unit of the Republic of Serbia. It also points out the issues related to organized business management in companies involved in this business.The management of business processes in sewage purification involves a comprehensive cycle: business organizing process, issues of standard, investments, workforce, and information system design as factors in ...

  19. Analysing Attrition in Outsourced Software Project

    Directory of Open Access Journals (Sweden)

    Umesh Rao Hodeghatta

    2015-01-01

    Full Text Available Information systems (IS outsourcing has grown as a major business phenomenon, and widely accepted as a business tool. Software outsourcing c ompanies provide expertise, knowledge and capabilities to their clients by taking up the proj ects both onsite and offsite. These companies face numerous challenges including attrition of pro ject members. Attrition is a major challenge experienced by the outsourcing companies as it has severe impact on business, revenues and profitability. In this paper, attrition data of a m ajor software outsourcing company was analysed and an attempt to find the reason for attr ition is also made. The data analysis was based on the data collected by an outsourcing compa ny over a period of two years for a major client. The results show that the client initiated attrition can have an impact on project and the members quit the outsourcing company due to client initiated ramp down without revealing the reason.

  20. Strategic business rules for business process intelligence : An oracle prototype

    Directory of Open Access Journals (Sweden)

    Rajeev Kaula

    2014-01-01

    Full Text Available Business process intelligence aims to provide timely information to improve business process effectiveness and align it with business objectives in order to compete successfully in the marketplace. Generally such information not only improves an organizations ability to accomplish business objectives, but may also lead to the identification of information that could facilitate competitive advantage. This paper outlines an approach to develop an information flow model that involves the specification of activity dimensions during business process modeling to develop dimensional models to identify process metrics through strategic business rules that aligns a business process with business objectives. The paper illustrates the concepts through a marketing business process Lead to forecast prototype which is implemented in Oracle’s PL/SQL language.   Keywords: Business Intelligence, Business Process, Business Process Metrics, Business Process Intelligence, Business Rules.

  1. 基于神经网络的软件外包过程模式决策研究%Study on Neural Network-Based Software Outsourcing Process Pattern Decision

    Institute of Scientific and Technical Information of China (English)

    蒋严冰; 周欣; 刘英; 胡敬坤

    2009-01-01

    Software outsourcing has became a common method used in software development.To guide the software outsourcing process pattern decision,this paper puts up a neural network based decision model which is made up of a group of orthogonal and concurrent input factors,a three-tier neural network decision architecture and a group of output process patterns.The model is verified with a real software outsourcing process pattern decision case.This model provides the theory for the development of outsourcing decision tools and complete decision supporting mechanism for various outsourcing model in every phase of software engineering.

  2. UML in business process modeling

    Directory of Open Access Journals (Sweden)

    Bartosz Marcinkowski

    2013-03-01

    Full Text Available Selection and proper application of business process modeling methods and techniques have a significant impact on organizational improvement capabilities as well as proper understanding of functionality of information systems that shall support activity of the organization. A number of business process modeling notations were popularized in practice in recent decades. Most significant of the notations include Business Process Modeling Notation (OMG BPMN and several Unified Modeling Language (OMG UML extensions. In this paper, the assessment whether one of the most flexible and strictly standardized contemporary business process modeling notations, i.e. Rational UML Profile for Business Modeling, enable business analysts to prepare business models that are all-embracing and understandable by all the stakeholders. After the introduction, methodology of research is discussed. Section 2 presents selected case study results. The paper is concluded with a summary.

  3. BUSINESS PROCESS REENGINEERING

    Directory of Open Access Journals (Sweden)

    Magdalena LUCA (DEDIU

    2014-06-01

    Full Text Available Business process reengineering determines the change of organizational functions from an orientation focused on operations through a multidimensional approach. Former employees who were mere executors are now determined to take their own decisions and as a result the functional departments lose their reason to exist. Managers do not act anymore as supervisors, but mainly as mentors, while the employees focus more attention on customer needs and less than the head’s. Under these conditions, new organizational paradigms are required, the most important being that of learning organizations. In order to implement a reengineering of the economic processes and promoting a new organizational paradigm the information technology plays a decisive role. The article presents some results obtained in a research theme ANSTI funded by contract no. 501/2000. Economic and financial analysis is performed in order to know the current situation to achieve better results in the future. One of its objectives is the production analyzed as a labour process and the interaction elements of this process. The indicators investigated in the analysis of financial and economic activity of production reflect the development directions, the means and resources to accomplish predetermined objectives and express the results and effectiveness of what is expected.

  4. Outsourcing účetních, mzdových a daňových služeb

    OpenAIRE

    Houra, Tomáš

    2009-01-01

    Diploma thesis deals with the external processing of bookkeeping, payroll and tax services. Thesis summarizes the advantages and disadvantages of using outsourcing in these areas of business activities from the client perspective and also contains a practical example of quantification the total expenditures on outsourcing.

  5. Business Process Simulation: Requirements for Business and Resource Models

    Directory of Open Access Journals (Sweden)

    Audrius Rima

    2015-07-01

    Full Text Available The purpose of Business Process Model and Notation (BPMN is to provide easily understandable graphical representation of business process. Thus BPMN is widely used and applied in various areas one of them being a business process simulation. This paper addresses some BPMN model based business process simulation problems. The paper formulate requirements for business process and resource models in enabling their use for business process simulation.

  6. UML in business process modeling

    OpenAIRE

    Bartosz Marcinkowski

    2013-01-01

    Selection and proper application of business process modeling methods and techniques have a significant impact on organizational improvement capabilities as well as proper understanding of functionality of information systems that shall support activity of the organization. A number of business process modeling notations were popularized in practice in recent decades. Most significant of the notations include Business Process Modeling Notation (OMG BPMN) and several Unified Modeling Language ...

  7. SOFTWARE OUTSOURCING PROCESS SYSTEM BASED ON CMMI%基于 CMMI框架下的软件外包过程体系

    Institute of Scientific and Technical Information of China (English)

    张义珍; 刘燕玲; 梁凤娟

    2013-01-01

    在部门外包项目管理过程实践基础上,在分析外包项目实施过程中存在的主要问题的基础上,建立起基于CMMI框架下的量化的外包项目过程体系,包括:外包项目管理类型、生命周期、组织架构和各个阶段上的关键管理活动,以及外包商的评价方法等,并提出了外包项目过程能力成熟度模型。通过精细化和量化的外包项目管理,确保外包项目按时保质保量完成,实现对外包项目有效和高效的管理,达到甲方和外包方的双赢。%On the basis of the practice in outsourcing project management process of the department , and of analysing the principal problems existing in the implementation process of outsourcing project , we establish a CMMI framework-based quantified outsourcing project process system including the outsourcing project management types , the life cycle, the organisation structure and the key management activities in various phases , as well as the outsourcers evaluation method .We also put forward the process capability maturity model for outsourcing project.Through the refined and quantified outsourcing project management , the completion of outsourcing project can be ensured on time and with the guarantees in both quality and quantity , this realises the effective and efficient management on outsourcing project , and reaches win-win situation between the Party A and the contractor .

  8. THE APPLICATION OF SIX SIGMA WITHIN BPM IN A FINANCIAL SERVICES OUTSOURCED BACK-OFFICE ENVIRONMENT

    OpenAIRE

    Paul SOARE

    2014-01-01

    The present paper investigates Six Sigma’s suitability within Business Process Management while exploring to what extent DMAIC can assist the management of a back-office and continuous improvement. The research is looking into the service industry, business process outsourcing in particular, exploring ways of driving productivity improvements and whether this is attainable through the application of Six Sigma.

  9. Transition Process and Performance in IT Outsourcing: Evidence from a Field Study and Laboratory Experiments

    NARCIS (Netherlands)

    V. Tiwari (Vinay)

    2010-01-01

    textabstractIn this dissertation, complementing the strategic and economic studies on interorganizational relationships and IT outsourcing, we focus on the operational execution challenges inherent in these relationships by examining the transition stage, which starts immediately after contract sign

  10. Efficient Authentication of Outsourced String Similarity Search

    OpenAIRE

    Dong, Boxiang; Wang, Hui

    2016-01-01

    Cloud computing enables the outsourcing of big data analytics, where a third party server is responsible for data storage and processing. In this paper, we consider the outsourcing model that provides string similarity search as the service. In particular, given a similarity search query, the service provider returns all strings from the outsourced dataset that are similar to the query string. A major security concern of the outsourcing paradigm is to authenticate whether the service provider...

  11. Sewage Purification Business Process Management

    Directory of Open Access Journals (Sweden)

    Esad Ahmetagić

    2011-09-01

    Full Text Available This paper presents the current level of drainage and sewage purification facilities built in the Autonomous Province of Vojvodina, a territorial unit of the Republic of Serbia. It also points out the issues related to organized business management in companies involved in this business.The management of business processes in sewage purification involves a comprehensive cycle: business organizing process, issues of standard, investments, workforce, and information system design as factors in establishing an effective organization of business processes. The definition of gap existing between the current approach to organizing business activities and the need to establish an approach based on knowledge, information technologies, and effective business process management points to the necessity for organization redesign and standard definition in business process management. Sewage purification business process management in Vojvodina, the Republic of Serbia has been elaborated through theoretical presentation and a practical example realized by electronic ISO 9001:2008 system of quality management in public water utility company JKP "Vodokanal" Sombor.

  12. Compliant and flexible business processes with business rules.

    OpenAIRE

    Goedertier, Stijn; Vanthienen, Jan; Regev, G.; Soffer, P; R. Schmidt

    2006-01-01

    When modeling business processes, we often implicitly think of internal business policies and external regulations. Yet to date, little attention is paid to avoid hard-coding policies and regulations directly in control-flow based process models. The standpoint of this analysis is the role of business rule modeling in achieving business process flexibility. In particular, it is argued that flexible business process models require business rules as a declarative formalism to capture the semant...

  13. Outsourcing: A cost-savings perspective

    International Nuclear Information System (INIS)

    What is outsourcing? There is no such word according to Webster's dictionary; however, as used in the business world, outsourcing is a partnership or contract by a corporation with a third party to have the third party completely manage a particular corporate function or operations area. A common example of outsourcing that occurs in today's commercial marketplace can be seen in the management information systems field. Many large corporations (i.e., banks, insurance companies, utilities, etc.) are required to maintain vast computer networks and information systems to process the voluminous amounts of information that flow through the company each day. This computer center maintenance is usually a support function to the business's main line of work, but it is a necessary tool to allow the corporation to function efficiently in today's information-dominated society. While it is a fact that information is a crucial part of any business operation, processing and distributing that information is not and need not be and usually hinders a company in effectively pursuing its main line of work (e.g., making electricity). One western nuclear utility has outsourced its vendor engineering services to free its engineers from the humdrum task of updating and maintaining vendor technical manual (VTM) information and to allow them to concentrate on maintaining the plant at power, thereby increasing the overall plant capacity rating (i.e., increased profits). Having correct and accurate technical manual information is important for proper plant maintenance; however, on a day-to-day basis, VTMs do not directly support the plant at power and are therefore just one more administrative nightmare a systems engineer or maintenance engineer must deal with in his job

  14. Traditional Technology and Cost-reduction As a Major Driver in Business: Can Outsourcing Relations be Redirected by Smart Manufacturing?

    NARCIS (Netherlands)

    Filippov, S.; Enserink, B.; Van Geenhuizen, M.S.; Berben, W.

    2012-01-01

    Traditional technologies can have an extended lifetime if companies use various cost-reducing strategies. One of these strategies employed in Western European countries in the past decades has been low-cost outsourcing in Central and Eastern Europe (CEE), mainly derived from low wages. Specifically,

  15. Data management in maintenance outsourcing

    International Nuclear Information System (INIS)

    Most businesses view maintenance as tasks carried out by technicians and the data collected is mostly cost related. There is a growing trend towards outsourcing of maintenance and the data collection issues are not addressed properly in most maintenance service contracts. Effective maintenance management requires proper data management - data collection and analysis for decision-making. This requires a proper framework and when maintenance is outsourced it raises several issues and challenges. The paper develops a framework for data management when maintenance is outsourced and looks at a real case study that highlights the need for proper data management. - Highlights: • Framework for data management in maintenance outsourcing. • Black-box to grey-box approaches for modelling. • Improvements to maintenance decision-making. • Case study to illustrate the approaches and the shortcomings in data collection

  16. Offshoring en outsourcing in de dienstensector

    NARCIS (Netherlands)

    Jagersma, P.K.; Gorp, van D.M.

    2006-01-01

    Het Center for International Business van Nyenrode heeft verschillende onderzoeken gedaan om offshoring en outsourcing op een systematische manier in kaart te brengen. Het laatste onderzoek betrof de dienstensector. Ook in deze sector wordt steeds vaker gebruik gemaakt van offshoring en outsourcing.

  17. Outsourcing of Training

    Energy Technology Data Exchange (ETDEWEB)

    GAMIN, J.E.

    1999-06-17

    Several lessons are covered that has been learned at Fluor Daniel Hanford during their outsourcing effort. We have overcome problems because of our joint commitment to success. We continue to work our way through issues as they arise. On the positive side, several good things have happened as a result of outsourcing. Our training provider (EXITECH) has proven to be very responsive to our many different customers. We have been able to establish and support a 6-month training schedule for the first time. This has allowed the different facilities who send workers to training with more flexibility in planning their workers' time away from their jobs. In addition to the master training schedule, each facility on the Hanford Site has its own special or emergent training needs, and EXITECH has been very responsive in meeting these individual facilities' needs. Student and supervisor feedback on the quality and effectiveness of environmental, safety and health training provided by EXITECH has been very positive. Worker and supervisor feedback indicates the ''hands-on'' training serves their needs, and focuses on what they need to know to be able to perform work safely and efficiently. EXITECH strives very hard at presenting training so students can become successful in their training efforts. The workforce has noticed EXITECH's training philosophy is based on shared success with the trainee, not failure. Along the way, FDH has saved money as a result of this outsourcing. During our first year of the contract, we estimated a $400,000 savings. The decision as to outsource training is likely the most important you will make for your organization. In our situation, it fit the business goals we had established in our bid for the Hanford contract. However, if we were to begin again, we would factor some of the valuable lessons learned experienced during the first 16 months of our current outsourcing.

  18. A Survey and Analysis of Outsourcing in East China

    OpenAIRE

    Fan, Tijun; Sandal, Leif Kristoffer; Kong, Jiehong; Dandan LI

    2009-01-01

    The aim of this study is to investigate whether outsourcing activities in east china are associated with a theoretical framework derived from the literature. By the methodology of Statistics Package for the Social Science (SPSS) , the results of survey indicate that outsourcing will more extensively practiced in the future, the principal outsourcing motivation are to reduce costs and focus on core businesses. The purchasing outsourcing has the largest correlation coefficients with...

  19. Managing change in IT outsourcing towards a dynamic fit model

    CERN Document Server

    Plugge, Albert

    2012-01-01

    IT outsourcing is considered a mature business strategy that provides an exquisite opportunity to quickly cater to changing market circumstances. Due to the extensive growth of outsourcing client IT functions in the last decade, a new provider industry has developed rapidly. As a result, the IT landscape is becoming more varied, with different outsourcing arrangements. Considering the multidisciplinary character of outsourcing, providers experienced with that arrangement complexity have increased substantially. Providers have to deal with various aspects such as strategy, capabilities

  20. Factors Affecting Outsourcing Software Development from Finland to Vietnam

    OpenAIRE

    Le, Phuong

    2016-01-01

    The past few years have seen a steady trend in the growth of Offshore Outsourcing Soft-ware Development projects from Finland. At the same time, Vietnam has been quickly growing as a competitive outsourcing destination. Many outsourcing vendors from Vietnam want to enter Finnish software development market through contracts of outsourcing projects. They have neither had a competitive edge of international business relation nor a deep understanding of the Finnish market. The objectives of the ...

  1. The application of outsourcing decision-making methods in a logistics context in South Africa

    Directory of Open Access Journals (Sweden)

    Naomi Bloem

    2015-02-01

    Full Text Available Background: Companies have often relinquished the control of important business functions to outside suppliers for the sake of short-term savings and because of the lack of use of proper decision-making methods within the business.Objectives: This article identified three methods of decision-making and applied it to a logistics outsourcing problem. The logistics outsourcing problem consisted of a make-or-buy decision as well as a supplier selection process. The purpose of the study was to determine the most suitable method in the case of logistics outsourcing.Method: The decision-making methods were applied to a South African case study within the fast moving consumer goods (FMCG industry. The logistics functions considered in the case study included secondary distribution and warehousing of finished goods. Each method considered the same evaluation criteria and the results were analysed and compared.Results: Each method produced different results to the logistics outsourcing problem. The method developed by Platts, Probert and Canez (2000 suggested that the logistics functions be insourced. The decision tree method suggested outsourcing both functions, with a unit rate cost model. The results from the linear programming (LP method indicated that the secondary distribution function should be insourced and the warehousing function outsourced, with a fixed and variable cost model pending further analysis of the demand trends.Conclusion: The study provides empirical evidence that proven outsourcing decision-making methods, such as the method developed by Platts et al. (2000, the LP method and the decision tree method traditionally applied to a manufacturing outsourcing decision problem, can be adapted and applied to a logistics outsourcing decision problem of a South African FMCG company.

  2. Understanding the IT/business partnership - a business process perspective

    DEFF Research Database (Denmark)

    Siurdyban, Artur

    2014-01-01

    . Despite this apparent relationship, the business process perspective has been absent from the IT/business alignment discussion. In this paper, we use the case of an industrial company to develop a model for understanding IT/business partnerships in business process terms. Based on our findings, we define...... these partnerships by allocating responsibilities between central IT and the local business during two stages of a process lifecycle: formation and standardization. The significance of the findings lies in how the model’s configuration leads to different types of IT units’ process centricity. This in......From a business process perspective, the business value of information technologies (IT) stems from how they improve or enable business processes. At the same time, in the field of strategic IT/business alignment, the locus of discussion has been how IT/business partnerships enhance the value of IT...

  3. The business of process integration

    OpenAIRE

    Luminita HURBEAN

    2007-01-01

    The paper describes the value of application integration and the place of business process management. It focuses on the duet BPM-SOA as the successful solution to build the adaptive enterprise of the near future.

  4. Outsourcing mzdového účetnictví

    OpenAIRE

    Vrbová, Kateřina

    2011-01-01

    Graduation thesis deals with the outsourcing of payroll accounting. The first part of graduation thesis provides the information about outsourcing as such, specifications of the basic terms, the historical development and the life cycle of outsourcing. The part about outsourcing of payroll accounting summarizes the advantages and disadvantages of using outsourcing from the client and provider perspective. A practical example compares the internal and external processing of payroll accounting.

  5. Offshore Outsourcing

    DEFF Research Database (Denmark)

    Benito, Gabriel; Dovgan, Olesya; Petersen, Bent;

    2013-01-01

    Based on a case study of the Danish company SimCorp and the development of its operations in Kiev, Ukraine, we analyze offshore outsourcing in a broader, longitudinal foreign operation mode context, and how it may contribute to mode change in the host country over a certain span of time. Sim...

  6. Outsourcing Flagship

    Institute of Scientific and Technical Information of China (English)

    ANITA; ZUO

    2007-01-01

    Chen Shuning,founder of China’s most successful software outsourcing company,is steering his flagship company toward the goal of developing national software products 'Let’s drive to success together.'You see such encouraging slo-gans everywhere in the c

  7. Specialization, Outsourcing and Wages

    DEFF Research Database (Denmark)

    Munch, Jakob Roland; Rose Skaksen, Jan

    2005-01-01

    This paper studies the impact of outsourcing on individual wages. In contrast to the standard approach in the literature, we focus on domestic outsourcing as well as foreign outsourcing. By using a simple theoretical model, we argue that, if outsourcing is associated with specialization gains ari...... the theory.Keywords: Outsourcing, Comparative advantage, Specialization, Wages.JEL Classification: F16, J31, C23....

  8. A business process model as a starting point for tight cooperation among organizations

    Directory of Open Access Journals (Sweden)

    O. Mysliveček

    2006-01-01

    Full Text Available Outsourcing and other kinds of tight cooperation among organizations are more and more necessary for success on all markets (markets of high technology products are particularly influenced. Thus it is important for companies to be able to effectively set up all kinds of cooperation. A business process model (BPM is a suitable starting point for this future cooperation. In this paper the process of setting up such cooperation is outlined, as well as why it is important for business success. 

  9. Treating the Information and Communication Technologies in the Offshore Outsourcing Process

    DEFF Research Database (Denmark)

    Perunovic, Zoran; Christoffersen, Mads

    2006-01-01

    A qualitative research, based on 12 in-depth interviews within 12 companies has been conducted in order to explore information and communication technologies’ (ICT) utilisation in outsourcing. Three groups of companies regarding the consideration of ICT in the pre-transition phase, and ICT’s cont...

  10. A taxonomy of business processes

    OpenAIRE

    ANGEL ANTONIO DIAZ; Luis Eduardo Solís

    2004-01-01

    This study aims to gain a better understanding of key business processes. The processes of the firm are analyzed, proposing a classification of eight generic intra-organizational processes, and eleven generic inter-organizational processes, as well as criteria for the determination of the criticality of these processes and key performance indicators. Using these criteria critical intra-organizational and inter-organizational processes are identified in sixteen industrial sectors. Through a be...

  11. A classification of logistic outsourcing levels and their impact on service performance: evidence from the food processing industry

    NARCIS (Netherlands)

    Lilly Hsiao, L.; Kemp, R.G.M.; Vorst, van der J.G.A.J.; Omta, S.W.F.

    2010-01-01

    Most studies of logistics outsourcing have focused on cost reduction, while few studies have reported on service benefits. This study empirically examines if outsourcing different logistics activities results in differences in logistics service performance. We identify and analyze the outsourcing of

  12. Business Process Modeling Notation

    OpenAIRE

    Robert Flowers; Charles Edeki

    2013-01-01

    Models as representations of real world entities may appear to the novice to be an unnecessary abstraction. Indeed, in small organizations where there are relatively few processes, there is little need to abstract activities. When it comes to large organizations, with hundreds or thousands of processes, thecreation of models becomes an essential activity. Even if the process itself does not change in the form of new process re-engineering efforts or new applications, there are new employees a...

  13. Supporting Business Process Design Through A Business Fractal Approach

    OpenAIRE

    Van Rensburg, Antonie

    2014-01-01

    The role and position of business process management in an organisation depends on the value it contributes to the organisations sustainability. Business process design ensures that the conceptual business process strategy is translated into appropriate user requirements and functional requirements, and is ultimately implemented through some kind of enabling mechanism. In reality, business process design proves, at best, to be difficult when capturing and translating the complexity of busines...

  14. The Advantages and Disadvantages of Outsourcing

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Nowadays, the increasing globalization and internationalization bring huge changes to business environment, which has been changed from a lot of dispersed local markets to a single economic market. These changes make businessmen have to think about their international business strategies, such as outsourcing. This article will analyze the advantages and disadvantages of outsourcing in the context of global manufacturing strategy in order to help managers handle it more effectively.

  15. Comparative analysis of business rules and business process modeling languages

    Directory of Open Access Journals (Sweden)

    Audrius Rima

    2013-03-01

    Full Text Available During developing an information system is important to create clear models and choose suitable modeling languages. The article analyzes the SRML, SBVR, PRR, SWRL, OCL rules specifying language and UML, DFD, CPN, EPC and IDEF3 BPMN business process modeling language. The article presents business rules and business process modeling languages theoretical comparison. The article according to selected modeling aspects of the comparison between different business process modeling languages ​​and business rules representation languages sets. Also, it is selected the best fit of language set for three layer framework for business rule based software modeling.

  16. Comparative analysis of business rules and business process modeling languages

    OpenAIRE

    Audrius Rima; Olegas Vasilecas; Aidas Šmaižys

    2013-01-01

    During developing an information system is important to create clear models and choose suitable modeling languages. The article analyzes the SRML, SBVR, PRR, SWRL, OCL rules specifying language and UML, DFD, CPN, EPC and IDEF3 BPMN business process modeling language. The article presents business rules and business process modeling languages theoretical comparison. The article according to selected modeling aspects of the comparison between different business process modeling languages ​​and ...

  17. Knowledge Service Model for Business Process Design

    OpenAIRE

    Peņicina, L

    2012-01-01

    Business processes are key corporate assets both generating and requiring knowledge. During business process modeling phase in order to create an accurate and realistic process model a business process analyst requires existing business process knowledge embedded in internal organizational resources such as documentation and other software artifacts as well as in external resources such as legal documents repositories, standards, regulations and business process frameworks. The aim of this re...

  18. Business Process Mining Approaches: A Relative Comparison

    OpenAIRE

    Aleem, Saiqa; Capretz, Luiz Fernando; Ahmed, Faheem

    2015-01-01

    Recently, information systems like ERP, CRM and WFM record different business events or activities in a log named as event log. Process mining aims at extracting information from event logs to capture business process as it is being executed. Process mining is an important learning task based on captured processes. In order to be competent organizations in the business world; they have to adjust their business process along with the changing environment. Sometimes a change in the business pro...

  19. Business Process Modelling for Measuring Quality

    OpenAIRE

    Heidari, F.; Loucopoulos, P.; Brazier, F.M.

    2013-01-01

    Business process modelling languages facilitate presentation, communication and analysis of business processes with different stakeholders. This paper proposes an approach that drives specification and measurement of quality requirements and in doing so relies on business process models as representations of business processes. The approach is presented in the form of a conceptual model and its application is demonstrated for a simplified version of a business process. However, communication ...

  20. Strategic business rules for business process intelligence : An oracle prototype

    OpenAIRE

    Rajeev Kaula

    2014-01-01

    Business process intelligence aims to provide timely information to improve business process effectiveness and align it with business objectives in order to compete successfully in the marketplace. Generally such information not only improves an organizations ability to accomplish business objectives, but may also lead to the identification of information that could facilitate competitive advantage. This paper outlines an approach to develop an information flow model that involves the specifi...

  1. Logistics Outsourcing: Lessons from Case Studies

    OpenAIRE

    Aldo Srabotic; Mitja Ruzzier

    2012-01-01

    This paper investigates key success factors in logistics outsourcing. A model is used to illustrate outsourcing relationships and then applied to three examples from the logistics sector. The model is presented as a tool which can help managers to minimize the chance of failure by explicitly addressing key issues prior to the implementation of a partnership. In order to fully capture the complexity of the outsourcing process, the model is refined by the analysis of implementation of outsourci...

  2. Risks and Audit Objectives for IT Outsourcing

    OpenAIRE

    Claudiu BRANDAS

    2010-01-01

    In the recent years, as a result of globalization, internet and IT progress, the outsourcing of IT services has seen an exponential growth. As a result more and more companies decide to outsource, partially or totally, their IT services. Nevertheless, the outsourcing process exposes both clients and service providers to a series of risks that can seriously affect their activities. Managing these risks by improving the quality and efficiency of internal control has made the ITO audit a necessa...

  3. IT OUTSOURCING PARTNERSHIPS IN BULGARIA: STRATEGIC ORIENTATION

    Directory of Open Access Journals (Sweden)

    Matilda ALEXANDROVA

    2011-01-01

    Full Text Available IT outsourcing is among the prevalent practices in the global business today. It is found that business organizations decide to transfer such kind of services to other firms (identified as “vendors” mainly because of cost-related advantages. It is still not clear whether the vendors are able to provide comparative advantages from the point of view of economizing costs of the production of these services. The objective of this paper is to identify the main determinants affecting the success of IT outsourcing partnership in Bulgaria on the basis of empirical study. The paper presents selected results from a survey of the outsourcing relations between Bulgarian vendor organizations and their clients (outsourcers considering the issues of the development of successful strategic partnerships in outsourcing practices. In 2008 an empirical survey of outsourcing partnerships in 28 organizations providing high technology services has been conducted based on cases of Bulgarian vendor organizations. The subject of the study was the analysis of the key determinants influencing the formation and development of strategic outsourcing partnerships between Bulgarian vendor organizations and their clients (foreign companies.

  4. BOT Outsourcing Contracts

    DEFF Research Database (Denmark)

    Ørberg Jensen, Peter D.; Petersen, Bent

    2012-01-01

    Build-operate-transfer (BOT) contracting has been widely usen in the engineering and construction industry, but has only recently been introduced in services industry domains. Notably, service provider firms from emerging markets have recently started offering BOT outsourcing contracts. In this...... paper we investigate under which circumstances a BOT outsourcing contract (i.e. a contract where the client firm exercises its call option) is beneficial, or the opposite, to the emerging market vendor firm. We draw on various theoretical literatures (transaction cost economics, real options, inter......-firm linkages) and develop three scenarios for the implications for vendor firms. We find that BOT contracts, under certain circumstances, may imply benefits of process and knowledge upgrading for the emerging market vendor firm. However, given different sets of circumstances, engaging in a BOT contract carries...

  5. Linguistic Refactoring of Business Process Models

    OpenAIRE

    Pittke, Fabian

    2015-01-01

    In the past decades, organizations had to face numerous challenges due to intensifying globalization and internationalization, shorter innovation cycles and growing IT support for business. Business process management is seen as a comprehensive approach to align business strategy, organization, controlling, and business activities to react flexibly to market changes. For this purpose, business process models are increasingly utilized to document and redesign relevant parts of the organization...

  6. Business Intelligence in Process Control

    Science.gov (United States)

    Kopčeková, Alena; Kopček, Michal; Tanuška, Pavol

    2013-12-01

    The Business Intelligence technology, which represents a strong tool not only for decision making support, but also has a big potential in other fields of application, is discussed in this paper. Necessary fundamental definitions are offered and explained to better understand the basic principles and the role of this technology for company management. Article is logically divided into five main parts. In the first part, there is the definition of the technology and the list of main advantages. In the second part, an overview of the system architecture with the brief description of separate building blocks is presented. Also, the hierarchical nature of the system architecture is shown. The technology life cycle consisting of four steps, which are mutually interconnected into a ring, is described in the third part. In the fourth part, analytical methods incorporated in the online analytical processing and data mining used within the business intelligence as well as the related data mining methodologies are summarised. Also, some typical applications of the above-mentioned particular methods are introduced. In the final part, a proposal of the knowledge discovery system for hierarchical process control is outlined. The focus of this paper is to provide a comprehensive view and to familiarize the reader with the Business Intelligence technology and its utilisation.

  7. THE RISKS OF OUTSOURCING TRANSPORT FUNCTIONS IN RELATIONS BETWEEN THE COOPERATION FIRMS

    Directory of Open Access Journals (Sweden)

    Paweł Romanow

    2011-01-01

    Full Text Available The paper presents the thesis that in the process of analysis and decision-making on the scope, duration and depth of cooperation in the framework of outsourcing in the area of transport is necessary to follow a set of business rules-oriented, both the strategic and operational aspects of business operations. The paper also discusses the errors committed in the decision making process concerning the selection and cooperation with suppliers of transport services.

  8. What is Business Process Management?

    DEFF Research Database (Denmark)

    Møller, Charles; Tan, Rune Domino; Maack, Carsten Jessen

    2007-01-01

    Business Process Management (BPM) is an emerging new field in business. However there is no academically agreed upon conceptual framework. The aim of this paper is to establish a conceptual framework grounded in the recent literature. The purpose of this work is to ensure a better foundation...... for future research and to discussion of the implications of BPM on Enterprise Information Systems (EIS). The starting point of this study is a focused literature review of the BPM concept. This literature review leads to the formulation of a conceptual framework for BPM which is evaluated using...... a quantitative lexical analysis of a broader literature sample. Finally the implication of the BPM on EIS is discussed and potential future research opportunities are outlined....

  9. Business processes a database perspective

    CERN Document Server

    Milo, Tova

    2012-01-01

    While classic data management focuses on the data itself, research on Business Processes also considers the context in which this data is generated and manipulated, namely the processes, users, and goals that this data serves. This provides the analysts a better perspective of the organizational needs centered around the data. As such, this research is of fundamental importance.Much of the success of database systems in the last decade is due to the beauty and elegance of the relational model and its declarative query languages, combined with a rich spectrum of underlying evaluation and optimi

  10. Modeling and Execution of Multienterprise Business Processes

    OpenAIRE

    Singer, Robert; Kotremba, Johannes; Raß, Stefan

    2014-01-01

    We discuss a fully featured multienterprise business process plattform (ME-BPP) based on the concepts of agent-based business processes. Using the concepts of the subject-oriented business process (S-BPM) methodology we developed an architecture to realize a platform for the execution of distributed business processes. The platform is implemented based on cloud technology using commercial services. For our discussion we used the well known Service Interaction Patterns, as they are empirically...

  11. Multidimensional data modeling for business process analysis

    OpenAIRE

    Mansmann, Svetlana; Neumuth, Thomas; Scholl, Marc H.

    2007-01-01

    The emerging area of business process intelligence attempts to enhance the analytical capabilities of business process management systems by employing data warehousing and mining technologies. This paper presents an approach to re-engineering the business process modeling in conformity with the multidimensional data model. Since the business process and the multidimensional model are driven by rather different objectives and assumptions, there is no straightforward solution to converging thes...

  12. Multidimensional Data Modeling for Business Process Analysis

    Science.gov (United States)

    Mansmann, Svetlana; Neumuth, Thomas; Scholl, Marc H.

    The emerging area of business process intelligence attempts to enhance the analytical capabilities of business process management systems by employing data warehousing and mining technologies. This paper presents an approach to re-engineering the business process modeling in conformity with the multidimensional data model. Since the business process and the multidimensional model are driven by rather different objectives and assumptions, there is no straightforward solution to converging these models.

  13. Realizing Business Processes with ECA Rules

    OpenAIRE

    Bry, François; Eckert, Michael; Patrânjan, Paula-Lavinia; Romanenko, Inna

    2006-01-01

    Event-Condition-Action (ECA) rules offer a flexible, adaptive, and modular approach to realizing business processes. This article discusses the use of ECA rules for describing business processes in an executable manner. It investigates the benefits one hopes to derive from using ECA rules and presents the challenges in realizing business processes. These constitute a list of requirements for an (executable) business process description language, and we take them as a basis t...

  14. Specification, Verification and Optimisation of Business Processes

    DEFF Research Database (Denmark)

    Herbert, Luke Thomas

    extended with stochastic branching, message passing and reward annotations which allow for the modelling of resources consumed during the execution of a business process. Further, it is shown how this structure can be used to formalise the established business process modelling language Business Process...

  15. FORMATION OF BUSINESS PROCESS MANAGEMENT ENGINEERING COMPANY

    OpenAIRE

    Khatskevich, L.; Shishkin, I.

    2012-01-01

    In the proposed paper the relevance of management on the basis of machine-building enterprise business process management, building management systems business process engineering company, based on individual organizational functions. Business-process approach is based on rethinking the concept of middle management, where leadership is fundamental to middle managers

  16. OUTSOURCING AND OFFSHORE: AN ANALYSIS OF THE ACADEMIC LITERATURE

    OpenAIRE

    Oliveira, Mírian; Hartung, Kaytson; Wendling, Marcelo

    2010-01-01

    Outsourcing and offshore are strategies adopted by businesses to manage their Information Systems. There has been an increase in the volume of literature devoted to outsourcing and offshore during the past years. This paper provides a review of articles about outsourcing and offshore published in various journals. This list of journals was obtained by consulting the Journal Citation Report with an impact factor of over 3.0 in the last five years. This research was a survey with data collectio...

  17. Performance improvement - business excellence processes

    International Nuclear Information System (INIS)

    This presentation discusses Performance Improvement which is defined as 'the process of identifying and analyzing important organizational and individual performance gaps, planning for future performance improvement, designing and developing cost-effective and ethically justifiable intervention to close performance gaps, implementing the interventions and evaluating the financial and non-financial results', i.e. making things better. Specifically, it discusses the refurbishment outage at the Point Lepreau Power Plant that began at the end of March 2008. The business risks identified in 2008 were leadership, demographics and management system.

  18. Business process Innovation – The LEGO Case

    DEFF Research Database (Denmark)

    Møller, Charles; Hansen, Poul H. Kyvsgård

    2006-01-01

    process innovation (BPI) in future organizations. This paper explores the applicability of one particular methodology for Business Process Innovation to deal with the challenge that the LEGO organization is facing with the alignment of their product development process and their supply chain. The paper......Most organizations today are required not only to establish effective business processes but they are required to accommodate for changing business conditions at an increasing rate. Many business processes extend beyond the boundary of the enterprise into the supply chain and the information...... infrastructure therefore is critical. Today nearly every business relies on their Enterprise System (ES) for process integration and the future generations of Enterprise Systems will increasingly be driven by business process models. Consequently process modelling and improvement will become vital for business...

  19. Outsourcing nákupu ve vybraném výrobním podniku

    OpenAIRE

    Nováková, Lucie

    2013-01-01

    The purpose of this thesis is to evaluate the advantages of procurement outsourcing in selected manufacturing company based on the achieved savings in the cost of the non-production of strategic commodities. Two subjects play a role in the outsourcing process. One of them is the manufacturing company as the outsourcing client, and the other one is the outsourcing company as the provider of outsourcing. The interaction between the defined entities is reflected in the outsourcing process, the s...

  20. The Internal Audit Outsourcing

    OpenAIRE

    Grzegorz Gołębiowski

    2010-01-01

    The article explores an issue of the internal audit outsourcing. It indicates the differences between internal audit, outsourcing and cosourcing of this service as well as their advantages and disadvantages. Drawing from the research on internal audit outsourcing the recent market trends were identified as well as motivations for choosing different forms of internal auditing.

  1. The Internal Audit Outsourcing

    Directory of Open Access Journals (Sweden)

    Grzegorz Gołębiowski

    2010-06-01

    Full Text Available The article explores an issue of the internal audit outsourcing. It indicates the differences between internal audit, outsourcing and cosourcing of this service as well as their advantages and disadvantages. Drawing from the research on internal audit outsourcing the recent market trends were identified as well as motivations for choosing different forms of internal auditing.

  2. Business Process Quality Computation: Computing Non-Functional Requirements to Improve Business Processes

    NARCIS (Netherlands)

    Heidari, F.

    2015-01-01

    Business process modelling is an important part of system design. When designing or redesigning a business process, stakeholders specify, negotiate, and agree on business requirements to be satisfied, including non-functional requirements that concern the quality of the business process. This thesis

  3. Outsourcing drug discovery to India and China: from surviving to thriving.

    Science.gov (United States)

    Subramaniam, Swaminathan; Dugar, Sundeep

    2012-10-01

    Global pharmaceutical companies face an increasingly harsh environment for their primary business of selling medicines. They have to contend with a spiraling decline in the productivity of their R&D programs that is guaranteed to severely diminish their growth prospects. Outsourcing of drug discovery activities to low-cost locations is a growing response to this crisis. However, the upsides to outsourcing are capped by the failure of global pharmaceutical companies to take advantage of the full range of possibilities that this model provides. Companies that radically rethink and transform the way they conduct R&D, such as seeking the benefits of low-cost locations in India and China will be the ones that thrive in this environment. In this article we present our views on how the outsourcing model in drug discovery should go beyond increasing the efficiency of existing drug discovery processes to a fundamental rethink and re-engineering of these processes. PMID:22542471

  4. Business process reengineering in the centralization of the industrial enterprises management

    Directory of Open Access Journals (Sweden)

    N.I. Chukhray

    2015-09-01

    directions for further research. On the basis of the generalization of theoretical studies it is proposed a centralization algorithm of the business processes management of the industrial enterprise, which includes: subsidiary business processes identification that are duplicated; selection of the subsidiary business processes for reengineering based on the centralization using fuzzy set theory and the mechanism for making managerial decisions on the reengineering of the subsidiary business processes of JSC «Concern-Electron». Concern is offered by three managerial decisions concerning the redesign of some subsidiary business processes. The calculations using the theory of fuzzy sets have shown that the most viable option for business process reengineering of JSC «Concern-Electron» on the basis of centralization is accounting, security services and recruitment ensuring. In order of priority and importance we should primarily redesign the subsidiary business process of accounting. As the result of the research it should be established a joint recruitment centre for all the subsidiaries of JSC «Concern-Electron» and security activities should be outsourced. These achievements can be used as a basis for further research, namely, we should focus on the development of the alternative mechanism of selecting the business processes for centralization, transfer to outsourcing, etc.

  5. The Predictive Aspect of Business Process Intelligence

    DEFF Research Database (Denmark)

    Pérez, Moisés Lima; Møller, Charles

    2007-01-01

    This paper presents the arguments for a research proposal on predicting business events in a Business Process Intelligence (BPI) context. The paper argues that BPI holds a potential for leveraging enterprise benefits by supporting real-time processes. However, based on the experiences from past...... business intelligence projects the paper argues that it is necessary to establish a new methodology to mine and extract the intelligence on the business level which is different from that, which will improve a business process in an enterprise. In conclusion the paper proposes a new research project aimed...

  6. Digitizing business processes in the intersection of energy, forest and ICT industries

    Energy Technology Data Exchange (ETDEWEB)

    Mustonen, T.; Karvonen, M.; Soininen, L.; Hellsten, K.; Kaessi, T.

    2008-07-01

    The focal question of the study was to increase the understanding of electronic business in the forest and energy sectors. To recognize trends, business potential and best ideas in this field, we have used interviews, the Delphi method, Scenario method, Idea session methods, analysis of alliances, Clustering and Portfolio management tools. One purpose of this study is to combine 'top down' approaches in describing alternative future views in electronic business field and 'bottom up' approaches to situate business ideas into different scenarios and contexts. Electrification of business processes can be divided into the electrification of organizations' internal processes, processes between organizations, and electrification of customer interface. According to results organizations are already quite advanced in optimizing internal processes and the next phase is to optimize processes between different actors, which also provide opportunities for new kind of services and products. At the customer interface value orientation instead of an 'IT as your service' orientation is one of the main driving forces. Although the motivation for e-business projects primarily come now from cost savings and productivity improvements, opportunities for new business innovations increase significance in the future. Most important technological drivers of change include common global standards, interoperability, service oriented architecture (SOA), Web Services, radio frequency identification (RFID) and IT outsourcing. Business logic has changed toward a more networked action with a customer value orientation. An overall view resulting from the study is that the industries' opportunity spectrum for digital business development is relatively wide. Key questions in digitization strategies of industries include the division between industry core processes and support processes and in the outsourcing strategies of these different processes. The results

  7. Process-oriented evaluation of agile business processes

    Institute of Scientific and Technical Information of China (English)

    2002-01-01

    Agile enterprises are built based on agile business processes.Simultaneously,agile enterprises must be able to utilize agile business processes to rapidly respond market opportunities and maintain enterprises'competitions.But how to evaluate and choose agile business processes is a key problem about building agile enterprises.The paper proposes a goal driven method and an evaluation architecture for business processes' agility.Furthermore,a four-layer configuring model for agile business processes is developed based on the evaluation architecture and it can evaluate and configure agile business processes among alternatives.

  8. OUTSOURCING AS AN EFFICIENT TECHNOLOGY FOR CONSOLIDATION OF CAPITAL PARTNERS OF THE CORPORATION

    Directory of Open Access Journals (Sweden)

    Yermolenko V. V.

    2015-04-01

    Full Text Available The article examines the traditional concept of outsourcing from the perspective of the characteristics of a public Corporation of the knowledge economy and building competitiveness. The author notes essential narrow interpretation of traditional outsourcing and examines a new, broader understanding of how the mobilization of intellectual and human capital, third party outsourcers for the benefit of the Corporation. Formation of the sector of the knowledge economy in Russia actualizes the importance of joint and coordinated problem solving connections intellectual, human and other intangible capital partners, who are provided with a number of activities as part of the mega business process associated with the production of intellectual goods and services. According to the authors, the development of outsourcing leads to a network form of business organization and mega business process is transformed into a network conglomerate, the capital of which is "adapting" to each other with the formation of a harmonious configuration of material and immaterial capital. Such configuration of capital we call capitulorum, as a new instrument for the realization of development strategy

  9. Business process modeling in the cloud

    OpenAIRE

    Yarahmadi, Aziz

    2014-01-01

    In this study, I have defined the first steps of creating a methodological framework to implement a cloud business application. The term 'cloud' here refers to applying the processing power of a network of computing tools to business solutions in order to move on from legacy systems. I have introduced the hardware and software requirements of cloud computing in business and the procedure by which the business needs will be found, analyzed and recorded as a decision making system. But first we...

  10. An outsourced offshore information processing model for Japanese finance sector multinationals / Michael Allan Green

    OpenAIRE

    Green, Michael Allan

    2000-01-01

    The complexity and pace of technology, combined with the strategic importance of technology, has created a dilemma for most organisations. The requirement is to be able to take advantage• of the latest technology and state-of-the-art practices. So, instead of trying to be experts in both their core business and technology, executives focus their attention on the core business and rely on others to provide the technology expertise. Healthy and profitable Japanese com...

  11. Strategic IT Outsourcing : An Exploration for “Mutually Assured Success”

    OpenAIRE

    Sia, Choon Long

    2013-01-01

    Although outsourcing has a long 80 years of history, researchers continue to expound on the topic that now spans logistical horizons, as global outsourcing is the norm for multinational firms. This research focuses on the narrow niche of Strategic IT Outsourcing, where IT service providers are expected to affect business performance with their IT capabilities. The study aims to explore the understanding of Malaysian IT leaders on the nature and strategic outcomes of IT Outsourcing endeavours....

  12. Autonomous Agents for Business Process Management

    OpenAIRE

    Jennings, N. R.; Faratin, P.; Norman, T. J.; O'Brien, P.; Odgers, B.

    2000-01-01

    Traditional approaches to managing business processes are often inadequate for large-scale organisation-wide, dynamic settings. However, since Internet and Intranet technologies have become widespraed, an increasing number of business processes exhibit these properties. Therefore, a new approach is needed. To this end, we describe the motivation, conceptualization, design, and implementation of a novel agent-based business process management system. The key advance of our system is that respo...

  13. A new approach in Business Process Management

    OpenAIRE

    Luminita HURBEAN

    2008-01-01

    The new wave of BPM (Business Process Management) is not Business Process Reenginering, enterprise application integration, workflow management or another packaged application – it's the synthesis and extension of all these technologies and techniques into a unified whole. This unified whole becomes a new foundation upon which the enterprise is built, an enterprise more in tune with the true nature of business processes and their management. In a competitive economy, where margins continu...

  14. MANAGING CHANGE WHEN IMPLEMENTING BUSINESS PROCESS MANAGEMENT

    OpenAIRE

    VLAD BÃLÃNESCU

    2012-01-01

    In this paper I attempted to establish the link between business process management and change management. After the introduction, in the second chapter I made a short presentation of business process management, what the concept entails and prospects. The third chapter contains a definition of change management and types of changes that can occur in an organization when implementing Business Process Management. The fourth part of this paper contains two models for change and present how they...

  15. Innovation Models and Business Process Redesign

    OpenAIRE

    Nariman Abdi; Behrouz Zarei; Jamshid Vaisy; Badieahe Parvin

    2011-01-01

    Business Process Reengineering (BPR) is a paradigm that is used by many organizations to survive in the competitive era. However, creative design of the business processes is a critical phase and the organization should prepare the ground for innovation in this phase. Innovation helps organizations to use the BPR concept efficiently. This paper reviews the BPR methodologies and innovation concepts and models and presents a business process redesign framework based on the innovation models usi...

  16. A Comparative of business process modelling techniques

    Science.gov (United States)

    Tangkawarow, I. R. H. T.; Waworuntu, J.

    2016-04-01

    In this era, there is a lot of business process modeling techniques. This article is the research about differences of business process modeling techniques. For each technique will explain about the definition and the structure. This paper presents a comparative analysis of some popular business process modelling techniques. The comparative framework is based on 2 criteria: notation and how it works when implemented in Somerleyton Animal Park. Each technique will end with the advantages and disadvantages. The final conclusion will give recommend of business process modeling techniques that easy to use and serve the basis for evaluating further modelling techniques.

  17. Event-Driven Business Process Management

    OpenAIRE

    von Ammon, Rainer; Emmersberger, Christoph; Greiner, Torsten; Springer, Florian; Wolff, Christian

    2008-01-01

    «Event-Driven Business Process Management» (EDBPM) is a combination of actually two different disciplines: Business Process Management (BPM) and Complex Event Processing (CEP). In this paper we present a general framework for EDBPM as well as first use cases in the context of logistics and financial services.

  18. Exploring IT roles in business process innovation

    DEFF Research Database (Denmark)

    Gong, Jie; Møller, Charles

    2013-01-01

    -orientation concepts, such as Business process management (BPM) and Business process reengineering (BPR). The paper aims to find out two research questions: 1) How do we understand the meanings of BPI in the current background of economic globalization? 2) What IT roles are in the process of BPI? Based on finding...

  19. IT based integration business processes

    OpenAIRE

    Radu Lixandroiu

    2006-01-01

    Peer-to-Peer (P2P) computing represents the next revolution in the computing age. Web Services standardization will provide the means for P2P architecture to be broadly adopted by companies for enterprise and business-to-business application integration.

  20. AGILE DRAFTING OF OUTSOURCING CONTRACTS

    DEFF Research Database (Denmark)

    Schlichter, Bjarne Rerup; Storgaard, Kristian

    2015-01-01

    several parallel tracks using different competencies. By the use of an illustrative case-study, this paper explores how scrum can be applied to enhance the process of drafting outsourcing contracts. The analysis indicates that the use of an agile method, such as Scrum, can be beneficial in this context...

  1. Levels of Outsourcing and Offshoring

    DEFF Research Database (Denmark)

    Madsen, Erik Skov; Slepniov, Dmitrij

    conceptualizing various levels of outsourcing and offshoring as well as factors driving the transition between these levels. The framework adds to better understanding of the process and challenges the linear nature of it and suggests that ‘backsourcing’ and repatriation of activities should receive more...

  2. Levels of Outsourcing and Offshoring

    DEFF Research Database (Denmark)

    Madsen, Erik Skov; Slepniov, Dmitrij

    2011-01-01

    conceptualizing various levels of outsourcing and offshoring as well as factors driving the transition between these levels. The framework adds to better understanding of the process and challenges the linear nature of it and suggests that ‘backsourcing’ and repatriation of activities should receive more...

  3. The coming commoditization of processes.

    Science.gov (United States)

    Davenport, Thomas H

    2005-06-01

    Despite the much-ballyhooed increase in outsourcing, most companies are in do-it-yourself mode for the bulk of their processes, in large part because there's no way to compare outside organizations' capabilities with those of internal functions. Given the lack of comparability, it's almost surprising that anyone outsources today. But it's not surprising that cost is by far companies' primary criterion for evaluating outsourcers or that many companies are dissatisfied with their outsourcing relationships. A new world is coming, says the author, and it will lead to dramatic changes in the shape and structure of corporations. A broad set of process standards will soon make it easy to determine whether a business capability can be improved by outsourcing it. Such standards will also help businesses compare service providers and evaluate the costs versus the benefits of outsourcing. Eventually these costs and benefits will be so visible to buyers that outsourced processes will become a commodity, and prices will drop significantly. The low costs and low risk of outsourcing will accelerate the flow of jobs offshore, force companies to reassess their strategies, and change the basis of competition. The speed with which some businesses have already adopted process standards suggests that many previously unscrutinized areas are ripe for change. In the field of technology, for instance, the Carnegie Mellon Software Engineering Institute has developed a global standard for software development processes, called the Capability Maturity Model (CMM). For companies that don't have process standards in place, it makes sense for them to create standards by working with customers, competitors, software providers, businesses that processes may be outsourced to, and objective researchers and standard-setters. Setting standards is likely to lead to the improvement of both internal and outsourced processes. PMID:15942994

  4. From process logic to business logic - A cognitive approach to business process management

    OpenAIRE

    Wang, M; H. Wang

    2006-01-01

    The unpredictability of business activities means that business process management should provide a way to adapt to change. The traditional workflow approach, based on predefined process logic, offers little support for today's complex and dynamic business environment. Therefore, a cognitive approach is proposed to help manage complex business activities, based on continuous awareness of situations and real-time decisions on activities. In this approach, the business environment is seen as ca...

  5. Modeling business processes: theoretical and practical aspects

    Directory of Open Access Journals (Sweden)

    V.V. Dubininа

    2015-06-01

    Full Text Available The essence of process-oriented enterprise management has been examined in the article. The content and types of information technology have been analyzed in the article, due to the complexity and differentiation of existing methods, as well as the specificity of language, terminology of the enterprise business processes modeling. The theoretical aspects of business processes modeling have been reviewed and the modern traditional modeling techniques received practical application in the visualization model of retailers activity have been studied in the article. In the process of theoretical analysis of the modeling methods found that UFO-toolkit method that has been developed by Ukrainian scientists due to it systemology integrated opportunities, is the most suitable for structural and object analysis of retailers business processes. It was designed visualized simulation model of the business process "sales" as is" of retailers using a combination UFO-elements with the aim of the further practical formalization and optimization of a given business process.

  6. Business Process Management Theory and Applications

    CERN Document Server

    2013-01-01

    Business Process Management (BPM) has been in existence for decades. It  uses, complements, integrates and extends theories, methods and tools from  other scientific disciplines like: strategic management, information technology, managerial accounting, operations management etc. During this period the main focus themes of researchers and professionals in BPM  were: business process modeling, business process analysis, activity based costing, business process simulation, performance measurement, workflow management, the link between information technology and BPM for process automation etc. More recently the focus moved to subjects like Knowledge Management, Enterprise Resource Planning (ERP) Systems, Service Oriented Architectures (SOAs), Process Intelligence (PI) and even  Social Networks. In this collection of papers we present a review of the work and the outcomes achieved in the classic BPM fields as well as a deeper insight on recent advances in BPM. We present a review of business process modeling a...

  7. 《外包业务知识产权安全管理》简介%Managing Security in Outsourced and Off-shored Environments How to Safeguard Intellectual Assets in a Virtual Business World

    Institute of Scientific and Technical Information of China (English)

    钟华

    2010-01-01

    @@ 英国标准协会(BSI)近期出版了一本新书(Managing Security in Outsourced and Off-shored Environmems,How to Safeguard Intellectual Assets in a Virtual Business World).该书全面介绍了信息产业和服务业外包业务中的信息安全管理问题.对初涉该领域的读者,也同样可以从中获得丰富的实务知识.

  8. E-Business And Change Management Process

    OpenAIRE

    Dijana Kovacevic

    2010-01-01

    E-business brings with it fundamental changes in the process of doing business, organization and management. In this paper the new company's performance and management challenges in the modern, electronic environment. The phenomenon of new ways pslovanja and management increasingly is a prerequisite for successful business in the global market, increasing competition and the use of new resources that information technology provides. The process of management in electronic environment develop ...

  9. Business Process Innovation using the Process Innovation Laboratory

    OpenAIRE

    Møller, Charles

    2006-01-01

    Most organizations today are required not only to establish effective business processes but they are required to accommodate for changing business conditions at an increasing rate. Many business processes extend beyond the boundary of the enterprise into the supply chain and the information infrastructure therefore is critical. Today nearly every business relies on their Enterprise System (ES) for process integration and the future generations of enterprise systems will increasingly be drive...

  10. Modeling of Industrial Enterprises' Business Processes Reengineering

    Directory of Open Access Journals (Sweden)

    L. Taraniuk

    2010-12-01

    Full Text Available The problem of the effective industrial enterprises' management technique is sharply arises under the indefinite and depressive conditions of the Ukrainian economy. However, the modeling scenarios of enterprises' development may become the main sign of the effective management, which defines the novelty of the research.Business processes modeling is studied by a great number of scientists, but the author of the research considers that little attention is paid tothe business processes modeling systematization, and the role ofenterprises' business processes reengineering modeling.The use of system tools of BPR (Business Processes Reengineering modeling may help solving a lot of problems which arise in the course of manufacturing process. Its main goal is business processes' structure documentation.Attention should also be paid to the business processes modeling imitation which helps to define the optimal or non-optimal state of enterprise development during the conducting of reengineering business processes.The modeling of business processes reengineering (RBP will increase the RBP quality, minimize its risk, lead the company out to a new enterprise development level and adapt enterprise to modern market conditions.

  11. Business Data Processing: A Teacher's Guide.

    Science.gov (United States)

    Virginia State Dept. of Education, Richmond. Business Education Service.

    The curriculum guide, which was prepared to serve as an aid to all teachers of business data processing, gives a complete outline for a high-school level course in both Common Business Oriented Language (COBOL) and Report Program Generator (RPG). Parts one and two of the guide together comprise an introduction to data processing, which deals with…

  12. Business Process Modeling Notation - An Overview

    Directory of Open Access Journals (Sweden)

    Alexandra Fortiş

    2006-01-01

    Full Text Available BPMN represents an industrial standard created to offer a common and user friendly notation to all the participants to a business process. The present paper aims to briefly present the main features of this notation as well as an interpretation of some of the main patterns characterizing a business process modeled by the working fluxes.

  13. Designing a Operational Evaluation Model for Outsourcing Decision Making by Effective Outsourcing Factors

    Directory of Open Access Journals (Sweden)

    Ahmad Jafarnejad

    2013-07-01

    Full Text Available Organizations around the world are looking for new approaches to maintain or develop competitive advantage. Outsourcing can be such an approach and one of the strategies that can lead to greater competitiveness. Maintaining and developing core competences as a way of providing barriers to protect against present and future competitors; make full use of external capabilities, innovation and investment; and finally, provide better service, quality and cost to the customer. In this study we determined variables and factors involved in maintenance outsourcing process and developed a generic model for the maintenance outsourcing process by three main factors such as characteristics of organization, characteristics of Environment/Industry and characteristics of Contractors. Then the proposed model has been tested in an electric company by the use of gray theory in order to determine that the organization do complete outsourcing or outsourcing with non-decisions.

  14. METHODOLOGICAL BASES OF OUTSOURCING

    Directory of Open Access Journals (Sweden)

    Lanskaya D. V.

    2014-09-01

    Full Text Available Outsourcing is investigated from a position of finding steady and unique competitive advantages of a public corporation due to attraction of carriers of unique intellectual and uses social capitals of the specialized companies within the institutional theory. Key researchers and events in the history of outsourcing are marked out, the existing approaches to definition of the concept of outsourcing, advantage and risks from application of technology of outsourcing are considered. It is established that differences of outsourcing, sub-contraction and cooperation are not in the nature of the functional relations, and in the depth of considered economic terms and phenomena. The methodology of outsourcing is considered as a part of methodology of cooperation of enterprise innovative structures of being formed sector of knowledge economy

  15. Calculating Outsourcing Strategies and Trials of Strength

    DEFF Research Database (Denmark)

    Christensen, Mark; Skærbæk, Peter; Tryggestad, Kjell

    alternative option was an immediate outsourcing strategy with facility services being the object of large cross-functional contracts for all Danish military establishments. By succeeding in presenting ‘internal optimization’ as an outsourcing option (as opposed to the usual ‘make’ option) this case...... demonstrates the power of projects and their use of accounting calculation. We study how the two options emerged and were valued differently by the supra-national outsourcing program and the local Defense projects over 22 years and how that valuation process involved accounting. Drawing on Actor-Network Theory...

  16. Business Process Innovation using the Process Innovation Laboratory

    DEFF Research Database (Denmark)

    Møller, Charles

    experimenting with process models and an explorative approach to study integrated modeling in a controlled environment. The ?-Lab facilitates innovation by using an integrated action learning approach to process modeling including contemporary technological, organizational and business perspectives.......Most organizations today are required not only to establish effective business processes but they are required to accommodate for changing business conditions at an increasing rate. Many business processes extend beyond the boundary of the enterprise into the supply chain and the information...... infrastructure therefore is critical. Today nearly every business relies on their Enterprise System (ES) for process integration and the future generations of enterprise systems will increasingly be driven by business process models. Consequently process modeling and improvement will become vital for business...

  17. Integrated Business Process Adaptation towards Friction-Free Business-to-Business Collaboration

    Science.gov (United States)

    Shan, Zhe

    2011-01-01

    One key issue in process-aware E-commerce collaboration is the orchestration of business processes of multiple business partners throughout a supply chain network in an automated and seamless way. Since each partner has its own internal processes with different control flow structures and message interfaces, the real challenge lies in verifying…

  18. Outsourced Pattern Matching

    OpenAIRE

    Faust, Sebastian; Hazay, Carmit; Venturi, Daniele

    2013-01-01

    In secure delegatable computation, computationally weak devices (or clients) wish to outsource their computation and data to an untrusted server in the cloud. While most earlier work considers the general question of how to securely outsource any computation to the cloud server, we focus on concrete and important functionalities and give the first protocol for the pattern matching problem in the cloud. Loosely speaking, this problem considers a text T that is outsourced to the cloud S by a cl...

  19. Outsourcing information security

    CERN Document Server

    Axelrod, Warren

    2004-01-01

    This comprehensive and timely resource examines security risks related to IT outsourcing, clearly showing you how to recognize, evaluate, minimize, and manage these risks. Unique in its scope, this single volume offers you complete coverage of the whole range of IT security services and fully treats the IT security concerns of outsourcing. The book helps you deepen your knowledge of the tangible and intangible costs and benefits associated with outsourcing IT and IS functions.

  20. Enterprise Information Systems Outsourcing

    DEFF Research Database (Denmark)

    Svejvig, Per; Pries.Heje, Jan

    2009-01-01

    the rational cost saving explanation; but then with a more careful analysis focusing on institutional factors, other explanations "behind the curtain" were revealed, such as management consultants with a "best practice" agenda, people promoting outsourcing thereby being promoted themselves, and outside......Outsourcing is now a feasible mean for Enterprise Information Systems (EIS) cost savings, but do however increase the complexity substantially when many organizations are involved. We set out to study EIS outsourcing with many interorganizational partners in a large Scandinavian high...

  1. Business process management in a SAP-based information system

    OpenAIRE

    Završnik, Gašper

    2011-01-01

    This thesis deals with business process management, SAP information system and SAP Netweaver Composition Environment tool. The content is divided in three main area. In first we try to explain foundations of business process management, like definition of business process, basic principles of business process management, business process life-cycle, designing and executing business processes. Two standards are emphasized: business process modeling notation and service-oriented arhitecture. T...

  2. Ethics in IT Outsourcing

    CERN Document Server

    Gold, Tandy

    2012-01-01

    In IT divisions and organizations, the need to execute in a competitive and complex technical environment while demonstrating personal integrity can be a significant personal and organizational challenge. Supplying concrete guidelines for those at an ethical crossroads, Ethics in IT Outsourcing explores the complex challenges of aligning IT outsourcing programs with ethical conduct and standards. This one-stop reference on the ethical structure and execution of IT outsourcing incorporates an easy-to-apply checklist of principles for outsourcing executives and managers. It examines certificatio

  3. Semantic business process management: a vision towards using semantic web services for business process management

    OpenAIRE

    Hepp, Martin; Leymann, Frank; Bussler, Chris; Domingue, John; Wahler, Alexander; Fensel, Dieter

    2005-01-01

    Business process management (BPM) is the approach to manage the execution of IT-supported business operations from a business expert's view rather than from a technical perspective. However, the degree of mechanization in BPM is still very limited, creating inertia in the necessary evolution and dynamics of business processes, and BPM does not provide a truly unified view on the process space of an organization. We trace back the problem of mechanization of BPM to an ontological one, i.e. the...

  4. Measures of Quality in Business Process Modelling

    Directory of Open Access Journals (Sweden)

    Radek Hronza

    2015-06-01

    Full Text Available Business process modelling and analysing is undoubtedly one of the most important parts of Applied (Business Informatics. Quality of business process models (diagrams is crucial for any purpose in this area. The goal of a process analyst’s work is to create generally understandable, explicit and error free models. If a process is properly described, created models can be used as an input into deep analysis and optimization. It can be assumed that properly designed business process models (similarly as in the case of correctly written algorithms contain characteristics that can be mathematically described. Besides it will be possible to create a tool that will help process analysts to design proper models. As part of this review will be conducted systematic literature review in order to find and analyse business process model’s design and business process model’s quality measures. It was found that mentioned area had already been the subject of research investigation in the past. Thirty-three suitable scietific publications and twenty-two quality measures were found. Analysed scientific publications and existing quality measures do not reflect all important attributes of business process model’s clarity, simplicity and completeness. Therefore it would be appropriate to add new measures of quality.

  5. Google matrix of business process management

    CERN Document Server

    Abel, M

    2010-01-01

    Development of efficient business process models and determination of their characteristic properties are subject of intense interdisciplinary research. Here, we consider a business process model as a directed graph. Its nodes correspond to the units identified by the modeler and the link direction indicates the causal dependencies between units. It is of primary interest to obtain the stationary flow on such a directed graph, which corresponds to the steady-state of a firm during the business process. Following the ideas developed recently for the World Wide Web, we construct the Google matrix for our business process model and analyze its spectral properties. The importance of nodes is characterized by Page-Rank and recently proposed CheiRank and 2DRank, respectively. The results show that this two-dimensional ranking gives a significant information about the influence and communication properties of business model units. We argue that the Google matrix method, described here, provides a new efficient tool ...

  6. Value based pricing in outsourcing - a case study from the vendor's perspective

    OpenAIRE

    Ojanen, Karoliina

    2013-01-01

    Research Objective The objective of this is to find value based pricing models for a business process outsourcing service provider. Due to the intangible nature of services, it is more difficult for the customers to understand what they really are paying for. Variety and simultaneity in service process makes the pricing of services challenging. In value-based pricing, the price is determined by the customers' value perception of the product or service in question. The key value drivers ...

  7. Extending Conceptual Schemas with Business Process Information

    Directory of Open Access Journals (Sweden)

    Marco Brambilla

    2010-01-01

    Full Text Available The specification of business processes is becoming a more and more critical aspect for organizations. Such processes are specified as workflow models expressing the logical precedence among the different business activities (i.e., the units of work. Typically, workflow models are managed through specific subsystems, called workflow management systems, to ensure a consistent behavior of the applications with respect to the organization business process. However, for small organizations and/or simple business processes, the complexity and capabilities of these dedicated workflow engines may be overwhelming. In this paper, we therefore, advocate for a different and lightweight approach, consisting in the integration of the business process specification within the system conceptual schema. We show how a workflow-extended conceptual schema can be automatically obtained, which serves both to enforce the organization business process and to manage all its relevant domain data in a unified way. This extended model can be directly processed with current CASE tools, for instance, to generate an implementation of the system (including its business process in any technological platform.

  8. The Conceptual Framework for Business Process Innovation

    DEFF Research Database (Denmark)

    Møller, Charles

    This paper proposes a research program on Business Process Innovation: Towards Global Supply Chain Intelligence. Few words are more ubiquitous in business or society today than "innovation". This reflects that businesses are striving for ways to survive and thrive in an increasingly complex and...... connected world (IBM 2006). Most industrial supply chains today are globally scattered and nearly all organizations rely on their Enterprise Information Systems (ES) for integration and coordination of their activities. In this context innovation inevitably is driven by advanced information technology....... Organizations today are required not only to operate effective business processes but they also need to accommodate to changing business conditions at an increasing rate. Consequently the ability to develop and implement new processes driven by the Enterprise Information Systems is a central competence in most...

  9. Matchmaking for business processes based on choreographies

    NARCIS (Netherlands)

    Wombacher, Andreas; Fankhauser, Peter; Mahleko, Bendick; Neuhold, Erich

    2004-01-01

    Web services have a potential to enhance B2B ecommerce over the Internet by allowing companies and organizations to publish their business processes on service directories where potential trading partners can find them. This can give rise to new business paradigms based on ad-hoc trading relations a

  10. GREEN BUSINESS PROCESS MANAGEMENT: A RESEARCH AGENDA

    Directory of Open Access Journals (Sweden)

    Aditya Ghose

    2010-01-01

    Full Text Available There is a global consensus on the need to reduce our collective carbon footprint. While much research attention has focused on developing alternative energy sources, automotive technologies or waste disposal techniques, we often ignore the fact that the ability to optimize (existing operations to reduce their emissions impact is fundamental to this exercise. Business process management (BPM technology, with its focus on understanding, modelling and improving/optimizing business processes, is a key starting point. Process modelling technology has applications beyond what we would traditionally describe as business processes - we can also model and improve manufacturing and other "physical" processes. This paper describes the contours of the emerging research landscape in green business process management and presents some early results in this area.

  11. Knowledge Integrated Business Process Management for Third Party Logistics Companies

    OpenAIRE

    Zhang, Hongyan

    2013-01-01

    The growing importance of logistics as well as the increasing dynamic complexity of markets, technologies, and customer needs has brought great challenges to logistics. In order to focus on their core competency in such a competitive environment, more and more companies have outsourced a part or the entirety of the logistics process to third party logistics (3PL) service providers. 3PL has played a crucial role in managing logistics processes within supply chain management. Logistics processe...

  12. Business performance management through integration of business intelligence and business process management

    OpenAIRE

    Castro, Pedro Manuel Ribeiro Salgado de

    2014-01-01

    Atualmente as organizações estão cada vez mais orientadas aos processos, começando assim a implementar soluções de Business Process Management para dar melhor suporte a toda a informação gerada pelos seus processos. Também soluções de Business Intelligence foram sendo instaladas nas organizações, para ajudar os gestores na tomada de melhores decisões. O Business Intelligence e o Business Process Management foram iniciativas iniciadas em separado, que não tiveram a apropriada co...

  13. Business process mining: From theory to practice

    OpenAIRE

    Turner, Christopher James; Tiwari, Ashutosh; Olaiya, Richard; Xu, Yuchun

    2012-01-01

    Purpose– The purpose of this paper is to present a comparison of a number of business process mining tools currently available in the UK market. An outline of the practice of business process mining is given, along with an analysis of the main techniques developed by academia and commercial entities. This paper also acts as a primer for the acceptance and further use of process mining in industry, suggesting future directions for this practice. Design/methodology/approach– Secondary research ...

  14. PROCESS MANAGEMENT IN RUSSIAN BUSINESS EDUCATION

    Directory of Open Access Journals (Sweden)

    Svetlana Korobeynikova

    2013-06-01

    Full Text Available The current management system in Russian business education is predominantly based on the principle of functional management, which in turn does not comprehensively address the emerging objectives and terms of modern-day education providers in Russia. The countries’ business schools are of the particular concern of the issue, considering the factors of their recent establishment and revenue-based financing. Presented in this paper is the outcome of implementation of the process-orientated approach to business education based on the experience of one of the leading Russian business schools. The implementation of the process-orientated approach into the management system of the business school has resulted in an array of advantages: a significant improvement in the speed of the management process; a horizontal and vertical compaction of processes due to employees making independent decisions, reduction in the number of errors, delays and alterations, an increase in the quality of tasks executed by the personnel, a decrease in the need of employee monitoring; reduction of costs associated with employee wages and equipping workplaces; development of the basis for automation of educational and supporting business processes and delegation of particular elements of business processes to external.

  15. The Value of Roles in Modeling Business Processes

    OpenAIRE

    Ruppen, Alain; Clément, Nicolas; Balabko, Pavel; Wegmann, Alain

    2004-01-01

    Rapid business changes require companies to make rapid changes in business processes and ultimately in BPS systems. These changes can be done rapidly if business modelers understand the base roles of business processes and relationships between these roles. In this paper we present an alternative to the traditional business processes modeling approaches. In our approach we make explicit roles present in business processes. This facilitates business process reengineering and improves the align...

  16. Outsourcing-Insourcing

    DEFF Research Database (Denmark)

    Jenster, Per; Hussey, David E.; Plackett, Patricia;

    discusses how strategic alliances should be established between the buyer and supplier. Topics explored throughout include the scope, scale and importance of what is outsourced; the pricing and risk sharing involved; and changes to organizations which lead them to seek more outsourcing....

  17. Towards a Security Engineering Process Model for Electronic Business Processes

    OpenAIRE

    Eichler, Jörn

    2012-01-01

    Business process management (BPM) and accompanying systems aim at enabling enterprises to become adaptive. In spite of the dependency of enterprises on secure business processes, BPM languages and techniques provide only little support for security. Several complementary approaches have been proposed for security in the domain of BPM. Nevertheless, support for a systematic procedure for the development of secure electronic business processes is still missing. In this paper, we pinpoint the ne...

  18. BUSINESS PROCESS REENGINEERING AS THE METHOD OF PROCESS MANAGEMENT

    Directory of Open Access Journals (Sweden)

    O. Honcharova

    2013-09-01

    Full Text Available The article is devoted to the analysis of process management approach. The main understanding of process management approach has been researched in the article. The definition of process and process management has been given. Also the methods of business process improvement has been analyzed, among them are fast-analysis solution technology (FAST, benchmarking, reprojecting and reengineering. The main results of using business process improvement have been described in figures of reducing cycle time, costs and errors. Also the tasks of business process reengineering have been noticed. The main stages of business process reengineering have been noticed. The main efficiency results of business process reengineering and its success factors have been determined.

  19. Outsourcing. The Concept

    Directory of Open Access Journals (Sweden)

    Victor-Adrian TROACĂ

    2012-06-01

    Full Text Available In the last two decades, an economic phenomenon took place, phenomenon characterized by the transfer of manufacturing activity from the developed countries to those in developing process. This practice can be considered as the response found by the large companies to the problem of production costs that were in a continuous rising, concomitant with the rising of living standards and remuneration.This paper aims to analyze the concept of outsourcing in terms of its evolution, but also in terms of incentives, ups and downs associated with the concept. On the other hand, this paper seeks to capture the fundamentals of this concept veracity and whether it could be implemented in the public service.

  20. Designing compliant business processes with obligations and permissions. Business process management workshops.

    OpenAIRE

    Goedertier, Stijn; Vanthienen, Jan

    2006-01-01

    The sequence and timing constraints on the activities in business processes are an important aspect of business process compliance. To date, these constraints are most often implicitly transcribed into control-flow-based process models. This implicit representation of constraints, however, complicates the verification, validation and reuse in business process design. In this paper, we investigate the use of temporal deontic assignments on activities as a means to declaratively capture the con...

  1. Knowledge Management Applied To Business Process Reengineering

    OpenAIRE

    Kyupova, Borislava; Rees, John; Penev, Kalin

    2009-01-01

    The purpose of this paper is to highlight the role of knowledge management (KM) as a critical factor for the business process reengineering (BPR) success. It supports the theory that the knowledge management can supply the dynamic necessary to stimulate successful reengineering and minimize the failure rate and its sources. Implementing KM strategy in reengineering projects will lead to better outcomes, building the support for long-term success into the design of business systems and processes.

  2. Basic considerations on business process quality

    OpenAIRE

    Reichert, Manfred; Lohrmann, Matthias

    2010-01-01

    Quality management practices in manufacturing and logistics have led to proven results for organisations with respect to competitiveness and portability. At the same time, business process management not only addresses a comprehensive functional scope including the ever more important administrative functions and business services, but also contributes to realising potentials (e.g. in the field of process automation) through extensive use of information technology. Integrating quality managem...

  3. Trends in business process quality management methodologies.

    OpenAIRE

    Islam, Hasibul; Grzibowska, Asja

    2011-01-01

    People, process and IT are amongst the most important assets of any organization. Optimal utilization of these resources has been the question of research in business and academia for many decades. The business world have responded by inventing various methodologies that can be used for addressing problems of quality improvement, efficiency of processes, continuous improvement, reduction of waste, automation, strategy alignments etc. Some of these methodologies can be commonly called as Busin...

  4. GREEN BUSINESS PROCESS MANAGEMENT: A RESEARCH AGENDA

    OpenAIRE

    Aditya Ghose; Konstantin Hoesch-Klohe; Lothar Hinsche; Lam-Son Le

    2010-01-01

    There is a global consensus on the need to reduce our collective carbon footprint. While much research attention has focused on developing alternative energy sources, automotive technologies or waste disposal techniques, we often ignore the fact that the ability to optimize (existing) operations to reduce their emissions impact is fundamental to this exercise. Business process management (BPM) technology, with its focus on understanding, modelling and improving/optimizing business processes, ...

  5. Decision enhancement and business process agility

    OpenAIRE

    Amiyo, Mercy Rebecca

    2012-01-01

    Business Process Agility (BPA) is het vermogen om bedrijfsprocessen snel en correct aan te passen, als reactie op interne en externe veranderingen in de bedrijfsomgeving, ook als hiervoor geen vooraf gedefiniëerde richtlijnen voor zijn. Organisaties zijn steeds meer op zoek naar manieren om agile te worden in hun processen, en om te kunnen gaan met dynamische bedrijfsomgevingen. Deze verhoogde vraag naar BPA heeft geleid tot een verandering in Business Process Management (BPM) in de richting ...

  6. Organizational decision-making in purchasing outsourcing services

    OpenAIRE

    Talvensaari, Paula

    2014-01-01

    Objectives of the Study: Master's Thesis studies outsourcing services' purchase decisions at an organizational decision-making point of view in the context of financial management and accounting outsourcing in Finnish municipalities. Aim is to answer following research questions: (1) What kind of organizational decision-making process is behind the purchase decision related to financial management outsourcing service in Finnish municipalities? (2) What decision criteria impact the purchas...

  7. Business process architectures: overview, comparison and framework

    Science.gov (United States)

    Dijkman, Remco; Vanderfeesten, Irene; Reijers, Hajo A.

    2016-02-01

    With the uptake of business process modelling in practice, the demand grows for guidelines that lead to consistent and integrated collections of process models. The notion of a business process architecture has been explicitly proposed to address this. This paper provides an overview of the prevailing approaches to design a business process architecture. Furthermore, it includes evaluations of the usability and use of the identified approaches. Finally, it presents a framework for business process architecture design that can be used to develop a concrete architecture. The use and usability were evaluated in two ways. First, a survey was conducted among 39 practitioners, in which the opinion of the practitioners on the use and usefulness of the approaches was evaluated. Second, four case studies were conducted, in which process architectures from practice were analysed to determine the approaches or elements of approaches that were used in their design. Both evaluations showed that practitioners have a preference for using approaches that are based on reference models and approaches that are based on the identification of business functions or business objects. At the same time, the evaluations showed that practitioners use these approaches in combination, rather than selecting a single approach.

  8. Evaluating Outsourcing Information Technology and Assurance Expertise by Small Non-Profit Organizations

    Science.gov (United States)

    Guinn, Fillmore

    2013-01-01

    Small non-profit organizations outsource at least one information technology or information assurance process. Outsourcing information technology and information assurance processes has increased every year. The study was to determine the key reasons behind the choice to outsource information technology and information assurance processes. Using…

  9. Health problems and stress in Information Technology and Business Process Outsourcing employees.

    Science.gov (United States)

    Padma, V; Anand, N N; Gurukul, S M G Swaminatha; Javid, S M A Syed Mohammed; Prasad, Arun; Arun, S

    2015-04-01

    Stress is high in software profession because of their nature of work, target, achievements, night shift, over work load. 1. To study the demographic profile of the employees. 2. To access the level of job stress and quality of life of the respondents. 3. To study in detail the health problems of the employees. All employees working in IT and BPO industry for more than two years were included into the study. A detailed questionnaire of around 1000 IT and BPO employees including their personal details, stress score by Holmes and Rahe to assess the level of stress and master health checkup profile were taken and the results were analysed. Around 56% had musculoskeletal symptoms. 22% had newly diagnosed hypertension,10% had diabetes, 36% had dyslipidemia, 54% had depression, anxiety and insomnia, 40% had obesity. The stress score was higher in employees who developed diabetes, hypertension and depression. Early diagnosis of stress induced health problems can be made out by stress scores, intense lifestyle modification, diet advice along with psychological counselling would reduce the incidence of health problems in IT sector and improve the quality of work force. PMID:26015763

  10. Health problems and stress in Information Technology and Business Process Outsourcing employees

    OpenAIRE

    Padma, V.; N N Anand; S. M. G. Swaminatha Gurukul; S. M. A. Syed Mohammed Javid; Arun Prasad; S. Arun

    2015-01-01

    Stress is high in software profession because of their nature of work, target, achievements, night shift, over work load. 1. To study the demographic profile of the employees. 2. To access the level of job stress and quality of life of the respondents. 3. To study in detail the health problems of the employees. All employees working in IT and BPO industry for more than two years were included into the study. A detailed questionnaire of around 1000 IT and BPO employees including their personal...

  11. Health problems and stress in Information Technology and Business Process Outsourcing employees

    Directory of Open Access Journals (Sweden)

    V Padma

    2015-01-01

    Full Text Available Stress is high in software profession because of their nature of work, target, achievements, night shift, over work load. 1. To study the demographic profile of the employees. 2. To access the level of job stress and quality of life of the respondents. 3. To study in detail the health problems of the employees. All employees working in IT and BPO industry for more than two years were included into the study. A detailed questionnaire of around 1000 IT and BPO employees including their personal details, stress score by Holmes and Rahe to assess the level of stress and master health checkup profile were taken and the results were analysed. Around 56% had musculoskeletal symptoms. 22% had newly diagnosed hypertension,10% had diabetes, 36% had dyslipidemia, 54% had depression, anxiety and insomnia, 40% had obesity. The stress score was higher in employees who developed diabetes, hypertension and depression. Early diagnosis of stress induced health problems can be made out by stress scores, intense lifestyle modification, diet advice along with psychological counselling would reduce the incidence of health problems in IT sector and improve the quality of work force.

  12. E-Clubbing:  New Trends in Business Process Outsourcing

    DEFF Research Database (Denmark)

    Carugati, Andrea; Rossignoli, Cacilia; Mola, Lapo

    2008-01-01

    The role of IT in the make-or-buy dilemma represents one of the most important topics in the IS research field. This dilemma is becoming increasingly more complex as new players and new services appear in the market landscape. The last few years have witness the emergence of electronic marketplac...

  13. Business model transformation process in the context of business ecosystem

    OpenAIRE

    Heikkinen, A.-M. (Anne-Mari)

    2014-01-01

    It is current phenomena that business environment has changed and has set new requirements for companies. Companies must adapt to the changes comes from outside its normal business environment and take into consideration wider business environment where it operates. These changes also have set new demands for company business model. Companies Business models need to be changed to match state of art business environment and requirements. Business models can be competitive advantage to the comp...

  14. BUSINESS PROCESS REENGINEERING AS THE METHOD OF PROCESS MANAGEMENT

    OpenAIRE

    O. Honcharova

    2013-01-01

    The article is devoted to the analysis of process management approach. The main understanding of process management approach has been researched in the article. The definition of process and process management has been given. Also the methods of business process improvement has been analyzed, among them are fast-analysis solution technology (FAST), benchmarking, reprojecting and reengineering. The main results of using business process improvement have been described in figures of reducing cy...

  15. Extracting business vocabularies from business process models: SBVR and BPMN standards-based approach

    Science.gov (United States)

    Skersys, Tomas; Butleris, Rimantas; Kapocius, Kestutis

    2013-10-01

    Approaches for the analysis and specification of business vocabularies and rules are very relevant topics in both Business Process Management and Information Systems Development disciplines. However, in common practice of Information Systems Development, the Business modeling activities still are of mostly empiric nature. In this paper, basic aspects of the approach for business vocabularies' semi-automated extraction from business process models are presented. The approach is based on novel business modeling-level OMG standards "Business Process Model and Notation" (BPMN) and "Semantics for Business Vocabularies and Business Rules" (SBVR), thus contributing to OMG's vision about Model-Driven Architecture (MDA) and to model-driven development in general.

  16. Enterprise Information Systems Outsourcing

    DEFF Research Database (Denmark)

    Pries-Heje, Jan; Svejvig, Per

    2009-01-01

    the rational cost saving explanation; but then with a more careful analysis focusing on institutional factors, other explanations "behind the curtain" were revealed, such as management consultants with a "best practice" agenda, people promoting outsourcing thereby being promoted themselves, and outside......  Outsourcing is now a feasible mean for Enterprise Information Systems (EIS) cost savings, but do however increase the complexity substantially when many organizations are involved. We set out to study EIS outsourcing with many interorganizational partners in a large Scandinavian high...

  17. PROCESS MANAGEMENT IN RUSSIAN BUSINESS EDUCATION

    OpenAIRE

    Svetlana Korobeynikova; Ludmila Dukanich

    2013-01-01

    The current management system in Russian business education is predominantly based on the principle of functional management, which in turn does not comprehensively address the emerging objectives and terms of modern-day education providers in Russia. The countries’ business schools are of the particular concern of the issue, considering the factors of their recent establishment and revenue-based financing. Presented in this paper is the outcome of implementation of the process-orientated app...

  18. Towards a Security Engineering Process Model for Electronic Business Processes

    CERN Document Server

    Eichler, Jörn

    2012-01-01

    Business process management (BPM) and accompanying systems aim at enabling enterprises to become adaptive. In spite of the dependency of enterprises on secure business processes, BPM languages and techniques provide only little support for security. Several complementary approaches have been proposed for security in the domain of BPM. Nevertheless, support for a systematic procedure for the development of secure electronic business processes is still missing. In this paper, we pinpoint the need for a security engineering process model in the domain of BPM and identify key requirements for such process model.

  19. Outsourcing lead optimization: the eye of the storm.

    Science.gov (United States)

    Clark, David E

    2011-02-01

    This article is the third in a series examining the evolution of the market for outsourced lead optimization services and covers developments from late 2006 to the present. Following an analysis of the significant events that have impacted the marketplace in recent years, a brief survey of the growing number of companies offering lead optimization services is presented. Subsequently, three notable trends that can be perceived in this highly dynamic field are discussed: the continuing rise of outsourcing companies in Asia and Eastern Europe, the increase in deals with not-for-profit organizations and, finally, the emergence of a variety of business models under which outsourced work is conducted. PMID:21145413

  20. Study on Outsourcing Risk Analysis and Risk Identification for Outsourcing Decision-Making%业务外包风险分析及其识别研究

    Institute of Scientific and Technical Information of China (English)

    朱四明; 郑一宁; 朱晓明

    2011-01-01

    业务外包在当今全球化的背景下发展十分迅猛.各个机构通过确定自己的产业边界将非核心业务外包给服务供应商,以此来达到节约成本,聚集资源,发展核心业务,增加核心竞争力的目的.但各机构在享受外包带来好处的同时也承受着风险.本文在文献调研和自身研究积累的基础上对外包中存在的风险进行了分析和识别,为企业在外包过程中做出正确的决策提供借鉴.%Today, the business outsourcing develops rapidly under the globalization circumstance.Most of companies intend to outsource their non-core business to the third parties due to cost saving consideration and strategical requirement.Usually, the organizations are inclined to define their core competencies before business outsourcing decision-making and then outsource their non-core businesses to their vendors.Most of these organizations enjoy the business outsourcing benefits as well as burden the business outsourcing risks.Furthermore, the industries are willing to identify the outsourcing risks more clearly and balance the outsourcing benefits and risks better.In this paper, the business outsourcing risks are analyzed and identified which are helpful for the organization outsourcing decision-making as a reference.

  1. Analysis on the Influence of the Outsourcing of Book Processing on Cataloguing Librarians and Their Role Transformation%浅析图书加工外包对编目馆员的影响及其角色转换

    Institute of Scientific and Technical Information of China (English)

    杨衡

    2015-01-01

    The outsourcing of book processing in university library has developed quickly. This paper analyzes the influence of the whole outsourcing of book processing on cataloguing librarians’ psychology and career development, probes into the role transformation of cataloguing librarian under the outsourcing environment, and puts forward some coping strategies for keeping the professional advantages of cataloging librarians.%图书加工业务外包在高校图书馆发展较为迅速。分析了图书加工业务整体外包对编目馆员造成的心理影响和职业发展影响,探讨了编目馆员在业务外包环境下的角色转换,提出了保持编目馆员专业优势的应对策略。

  2. Specification of e-business process model for PayPal online payment process using Reo

    OpenAIRE

    Xie, M.

    2005-01-01

    E-business process modeling allows business analysts to better understand and analyze the business processes, and eventually to use software systems to automate (parts of) these business processes to achieve higher profit. To support e-business process modeling, many business process modeling languages have been used as tools. However, many existing business process modeling languages lack (a) formal semantics, (b) formal computational model, and (c) an integrated view of the business process...

  3. Outsourced pattern matching

    DEFF Research Database (Denmark)

    Faust, Sebastian; Hazay, Carmit; Venturi, Daniele

    2013-01-01

    In secure delegatable computation, computationally weak devices (or clients) wish to outsource their computation and data to an untrusted server in the cloud. While most earlier work considers the general question of how to securely outsource any computation to the cloud server, we focus...... on concrete and important functionalities and give the first protocol for the pattern matching problem in the cloud. Loosely speaking, this problem considers a text T that is outsourced to the cloud S by a client C T . In a query phase, clients C 1, …, C l run an efficient protocol with the server S...... and the client C T in order to learn the positions at which a pattern of length m matches the text (and nothing beyond that). This is called the outsourced pattern matching problem and is highly motivated in the context of delegatable computing since it offers storage alternatives for massive databases...

  4. Google matrix of business process management

    Science.gov (United States)

    Abel, M. W.; Shepelyansky, D. L.

    2011-12-01

    Development of efficient business process models and determination of their characteristic properties are subject of intense interdisciplinary research. Here, we consider a business process model as a directed graph. Its nodes correspond to the units identified by the modeler and the link direction indicates the causal dependencies between units. It is of primary interest to obtain the stationary flow on such a directed graph, which corresponds to the steady-state of a firm during the business process. Following the ideas developed recently for the World Wide Web, we construct the Google matrix for our business process model and analyze its spectral properties. The importance of nodes is characterized by PageRank and recently proposed CheiRank and 2DRank, respectively. The results show that this two-dimensional ranking gives a significant information about the influence and communication properties of business model units. We argue that the Google matrix method, described here, provides a new efficient tool helping companies to make their decisions on how to evolve in the exceedingly dynamic global market.

  5. An Introduction to Outsourcing

    Directory of Open Access Journals (Sweden)

    Ionut Constantin

    2007-12-01

    Full Text Available Outsourcing has come a long way. Initially, the practice made a well-publicized mark when U.S. manufacturers began sending their operations to developing-market countries and laying off blue collar employees back home.Multinational corporations are looking at near-shoring, offshoring and outsourcing as a means of restructuring themselves strategically in order to better compete in an increasingly global economy.

  6. An Introduction to Outsourcing

    OpenAIRE

    Ionut Constantin

    2007-01-01

    Outsourcing has come a long way. Initially, the practice made a well-publicized mark when U.S. manufacturers began sending their operations to developing-market countries and laying off blue collar employees back home.Multinational corporations are looking at near-shoring, offshoring and outsourcing as a means of restructuring themselves strategically in order to better compete in an increasingly global economy.

  7. Outsourcing Company Accounting

    OpenAIRE

    Mihalache D. Arsenie-Samoil

    2011-01-01

    Taking into account both the development of information and communication technology and the effects of the current recession on global economy, outsourcing company services has been booming all over the world as it is regarded as a way to meet the strategic goals of cutting costs, improving the satisfaction of the clients’ expectations, and of increasing company efficiency and effectiveness. The paper aims at presenting the current issues of outsourcing accounting professional services and I...

  8. Challenges in recruiting in IT offshore outsourcing work in India

    OpenAIRE

    Aalto, Sini

    2016-01-01

    This thesis examines recruitment challenges in IT offshore outsourcing work in India. Offshore outsourcing means transferring part of a company's work to be done outside of both organizational as well as national borders, usually to a geographically distant country. This business practice became popular in the end of last century, enabled by developments in for example technology, finance, and politics. Specifically in IT field its adoption was facilitated by the increased modularization of I...

  9. Specification of e-business process model for PayPal online payment process using Reo

    NARCIS (Netherlands)

    Xie, M.

    2005-01-01

    E-business process modeling allows business analysts to better understand and analyze the business processes, and eventually to use software systems to automate (parts of) these business processes to achieve higher profit. To support e-business process modeling, many business process modeling langua

  10. BUSINESS PROCESS MANAGEMENT SYSTEMS TECHNOLOGY COMPONENTS ANALYSIS

    Directory of Open Access Journals (Sweden)

    Andrea Giovanni Spelta

    2007-05-01

    Full Text Available The information technology that supports the implementation of the business process management appproach is called Business Process Management System (BPMS. The main components of the BPMS solution framework are process definition repository, process instances repository, transaction manager, conectors framework, process engine and middleware. In this paper we define and characterize the role and importance of the components of BPMS's framework. The research method adopted was the case study, through the analysis of the implementation of the BPMS solution in an insurance company called Chubb do Brasil. In the case study, the process "Manage Coinsured Events"" is described and characterized, as well as the components of the BPMS solution adopted and implemented by Chubb do Brasil for managing this process.

  11. Action patterns in business process models

    OpenAIRE

    Smirnov, Sergey; Weidlich, Matthias; Mendling, Jan; Weske, Mathias

    2009-01-01

    Business process management experiences a large uptake by the industry, and process models play an important role in the analysis and improvement of processes. While an increasing number of staff becomes involved in actual modeling practice, it is crucial to assure model quality and homogeneity along with providing suitable aids for creating models. In this paper we consider the problem of offering recommendations to the user during the act of modeling. Our key contribution is a concept for d...

  12. A Qualitative Study Investigating How Small and Medium Manufacturing Companies Manage Outsourcing Risk

    OpenAIRE

    Alshayban, Laila

    2014-01-01

    Outsourcing strategies are a critical decision for many organizations. While many companies benefit from outsourcing in expanding their business, others fail to meet their objectives. The strategy is linked to serious issues such as product safety, product recall and ethical issues. Today, many firms consider bringing the outsourced activity back in-house due to these issues. Thus, the need to manage and plan for the success of the strategy is essential. The aim of this paper is to explore ho...

  13. THE INFLUENCE OF CAPABILITY CONSIDERATIONS ON THE OUTSOURCING DECISION: THE CASE OF A MANUFACTURING COMPANY

    OpenAIRE

    McIvor, Ronan Thomas

    2010-01-01

    Abstract The study of outsourcing has been influenced by a number of theories from a range of disciplines including industrial economics, business strategy, and management accounting. In particular, the resource-based theory of the firm has been increasing in prominence in outsourcing as companies pursue competence-based strategies to achieve competitive advantage. This paper assesses the utility of the resource-based theory as a theoretical lens to understand the outsourcing dec...

  14. Investigating goal-oriented requirements engineering for business processes

    OpenAIRE

    Poels, Geert; Decreus, Ken; Roelens, Ben; Snoeck, Monique

    2013-01-01

    Business processes are designed to execute strategies that aim at achieving organisational goals. During the last decade, several methods have been proposed that prescribe the use of goal-oriented requirements engineering techniques for supporting different business process management activities, in particular business process modelling. The integration of goal modelling and business process modelling aims at increasing the alignment between business strategies and the processes with their su...

  15. Alignment between business process governance and IT governance

    OpenAIRE

    Rahimi, Fatemeh; Møller, Charles; Hvam, Lars

    2014-01-01

    The importance of business processes and the increasing centrality of IT to an organization's performance have called for a specific focus on business process governance and IT governance in contemporary enterprises. Despite the wide scope of business process management, which covers both business and IT domains, and the profound impact of IT on process innovations, the association between business process governance and IT governance remains under-explored. Analyzing the constituting element...

  16. Preserving Intentions in SOA Business Process Development

    Czech Academy of Sciences Publication Activity Database

    Kapová, L.; Bureš, Tomáš; Hnětynka, P.

    Berlin: Springer, 2008 - (Lee, R.), s. 59-72. (Studies in Computational Intelligence. 150). ISBN 978-3-540-70774-5. [ACIS International Conference on Software Engineering Research, Management and Applications /6./. Prague (CZ), 20.08.2008-22.08.2008] Institutional research plan: CEZ:AV0Z10300504 Keywords : business processes * transformation * model-driven development. Subject RIV: JC - Computer Hardware ; Software

  17. Telemedicine—Health Care Business Process Reengineering

    OpenAIRE

    KaiKai, John

    1995-01-01

    This paper provides a framework for implementing Telemedicine using Business Process Reengineering (BPR) methodology and tools. The practice of medicine using electronic communication is Telemedicine. Telemedicine enhances the national health care initiatives such as global research, development, and deployment of sophisticated communication, management and imaging network systems. Telemedicine will become an integral part of patient care activities.

  18. Decision enhancement and business process agility

    NARCIS (Netherlands)

    Amiyo, Mercy Rebecca

    2012-01-01

    Business Process Agility (BPA) is het vermogen om bedrijfsprocessen snel en correct aan te passen, als reactie op interne en externe veranderingen in de bedrijfsomgeving, ook als hiervoor geen vooraf gedefiniëerde richtlijnen voor zijn. Organisaties zijn steeds meer op zoek naar manieren om agile te

  19. Enhancing Student Learning of Enterprise Integration and Business Process Orientation through an ERP Business Simulation Game

    Science.gov (United States)

    Seethamraju, Ravi

    2011-01-01

    The sophistication of the integrated world of work and increased recognition of business processes as critical corporate assets require graduates to develop "process orientation" and an "integrated view" of business. Responding to these dynamic changes in business organizations, business schools are also continuing to modify their curriculum and…

  20. Manufacturing Outsourcing A Knowledge Perspective

    CERN Document Server

    Rolstadås, Asbjørn; O'Sullivan, David

    2012-01-01

    All companies which reach a critical size are faced with outsourcing decisions that can increase the value of their products and services primarily through lower costs, greater reliability and improved efficiency. Successful outsourcing decisions have an important knowledge dimension, where the outsourcing professionals need to be supported by historical and contextual knowledge regarding their own products performance but also the performance of suppliers. Outsourcing in Manufacturing: the Knowledge Dimension explains in detail how a manager can acquire, create, transfer and use knowledge that optimizes their outsourcing decisions and improves the changes of marketplace success.              Outsourcing in Manufacturing: the Knowledge Dimension gives examples of the key decisions that needs to be taken by managers regarding effective outsourcing. Decisions are divided around the structural and infrastructural aspects of outsourcing and the key knowledge that needs to be managed to support good de...

  1. Analysis of Intellectual Property Protection Issues in Offshore Outsourcing

    Science.gov (United States)

    Singh, Satinder Pal

    2013-01-01

    Offshore outsourcing is a business strategy that involves contracting with a partner who can take over certain aspects of a company's business, such as information technology (IT) functions, in the interests of efficiency and cost savings. The purpose of this study was to analyze the intellectual property protection issues to achieve a better…

  2. Internal Housekeeping Versus Outsourced Housekeeping

    OpenAIRE

    Pesonen, Janet

    2015-01-01

    The objective of this research was to find out the reasons hotels outsource their housekeeping departments and the effects of having an outsourced or internal housekeeping department. Another objective was to find out why companies that were once outsourced decide to take back internal housekeeping. A secondary aim was to find out the working conditions and the effects outsourcing had on the housekeepers in the housekeeping departments and if there were any changes in attitudes towards them ...

  3. The influence of social media on business processes

    OpenAIRE

    Liu, Y

    2013-01-01

    Business process reengineering (BPR) has been discussed over 20 years. Nowadays, social media is widely used by companies in doing business. It plays the role to influence business processes. This thesis aims to answer the question: “How does social media change the major business processes?” The prior research in the disciplines of BPR and social media is reviewed first. Based on the literature, a framework used to illustrate the influence of social media on business processes and degrees is...

  4. Ontology-based metrics computation for business process analysis

    OpenAIRE

    Carlos Pedrinaci; John Domingue

    2009-01-01

    Business Process Management (BPM) aims to support the whole life-cycle necessary to deploy and maintain business processes in organisations. Crucial within the BPM lifecycle is the analysis of deployed processes. Analysing business processes requires computing metrics that can help determining the health of business activities and thus the whole enterprise. However, the degree of automation currently achieved cannot support the level of reactivity and adaptation demanded by businesses. In thi...

  5. THE IMPACT OF BUSINESS PROCESS MANAGEMENT ON ORGANIZATIONAL STRATEGY

    OpenAIRE

    Vlad BALANESCU; Paul SOARE; BELICIU Vlad; Cristina ALPOPI

    2013-01-01

    In this paper I attempted to establish a link between business process management and strategic management. After the introduction, in the second chapter I made a short presentation of business process and business process management, what the concept entails and prospects. The third chapter contains a definition of strategic management and some key issues of this concept that are pertinent in relation to business process management. Finally, the fourth chapter focuses of the impact that busi...

  6. Business process optimisation using an evolutionary multi-objective framework

    OpenAIRE

    Vergidis, K.

    2008-01-01

    In response to the increasingly volatile and competitive environment, organisations are examining how their core business processes may be redesigned in order to improve business performance and market responsiveness. However, there is a lack of holistic approaches towards business process redesign through optimisation. The aim of this research is to develop an evolutionary multi-objective optimisation framework for business processes capable of: (i) representing business process designs in a...

  7. Appendix: XXXVI: Integrating knowledge within business processes

    International Nuclear Information System (INIS)

    AMEC NNC is a privately owned international engineering, project management, safety and technical consultancy, dedicated to providing expert advice and solutions to complex engineering and project management challenges in the nuclear and non-nuclear markets. Employing in excess of 1000 people, our network comprises 31 offices across the world. AMEC plc is a world leader in technical services and project management, employing around 45,000 people in some 40 countries around the world. AMEC specializes in the design, delivery and support of infrastructure ranging from local technical services to international landmark projects. This appendix describes the methodology used by AMEC NNC to capture knowledge and best practice within its business processes. In 2003, AMEC NNC conducted an audit of its policies, processes and procedures. This resulted in a number of 'problem areas' being highlighted. We found conflicting business process information and in some cases key areas had no processes associated to them at all. It was felt that much of this had occurred due to rapid growth, confused process ownership and a complex arrangement of documented quality procedures. AMEC NNC decided there was a need to implement a new Integrated Management System (IMS) - a system based on processes and roles first, and supporting documentation second. Fundamental areas such as Quality and Health and Safety would now be inherent in key business areas such as engineering project management, procurement and administration. Additionally, it was deemed beneficial to link 'knowledge' to the execution of the process that would allow new or inexperienced staff to become quickly familiar with best practice and to execute tasks in an efficient and safe manner. After competitive tender, AMEC NNC chose ARIS (Architecture of Integrated Information Systems) from IDS Scheer as the tool for designing and modelling its business processes and capturing best practice

  8. Risks and Audit Objectives for IT Outsourcing

    Directory of Open Access Journals (Sweden)

    Claudiu BRANDAS

    2010-01-01

    Full Text Available In the recent years, as a result of globalization, internet and IT progress, the outsourcing of IT services has seen an exponential growth. As a result more and more companies decide to outsource, partially or totally, their IT services. Nevertheless, the outsourcing process exposes both clients and service providers to a series of risks that can seriously affect their activities. Managing these risks by improving the quality and efficiency of internal control has made the ITO audit a necessary component for all the companies involved in this process. The goal of this paper is to identify analyze and map the influence areas of ITO risks in order to suggest a series of objectives for ITO audit.

  9. ALGORITHM OF OUTSOURCING RELATIONS MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Arthur Kurbanov

    2012-01-01

    Full Text Available In recent years, domestic and foreign outsourcing practice was widespread. In the transition to outsourcing there are difficulties associated with the practical organization of the interaction between the customer and the performer. An algorithm of management of the relationship with the performer (outsourcer. Particular attention is given to the criteria for evaluation of potential contractors.

  10. Managing risks in business model innovation processes

    DEFF Research Database (Denmark)

    Taran, Yariv; Boer, Harry; Lindgren, Peter

    2010-01-01

    ) innovation is a risky enterprise, many companies are still choosing not to apply any risk management in the BM innovation process. The objective of this paper is to develop a better understanding of how risks are handled in the practice of BM innovation. An analysis of the BM innovation experiences of two...... industrial companies shows that both companies are experiencing high levels of uncertainty and complexity during their innovation processes and are, consequently, struggling to find new processes for handling the risks involved. Based on the two companies’ experiences, various testable propositions are put......Companies today, in some industries more than others, invest more capital and resources just to stay competitive, develop more diverse solutions, and increasingly start thinking more radically when considering their business models. However, despite the understanding that business model (BM...

  11. Runtime Logistic Process Orchestration Based on Business Transaction Choreography

    NARCIS (Netherlands)

    Hofman, W.J.

    2013-01-01

    Today logistic systems are business document based, e.g. processing ship manifest, load lists, declarations, and shipping instructions. Business processes are organized in handling these business documents in the context of framework contracts with business partners. Implementations of new requireme

  12. A Survey on Time-aware Business Process Modeling

    OpenAIRE

    Cheikhrouhou, Saoussen; Kallel, Slim; Guermouche, Nawal; Jmaiel, Mohamed

    2013-01-01

    One key perspective when dealing with Business Process Management (BPM) is time. All business experts agree upon the fact that time is a key resource for each business process within an organisation. Indeed, time managing is an effective cost and error reduction strategy and thus ensures profit maximization for the organisation. As a result, business managers, researchers, and academicians in management are striving to have full-support of temporal aspects in business process management suite...

  13. Process mining discovery, conformance and enhancement of business processes

    CERN Document Server

    van der Aalst, Wil M P

    2011-01-01

    The first to cover this missing link between data mining and process modeling, this book provides real-world techniques for monitoring and analyzing processes in real time. It is a powerful new tool destined to play a key role in business process management.

  14. Articulating the Resources for Business Process Analysis and Design

    Science.gov (United States)

    Jin, Yulong

    2012-01-01

    Effective process analysis and modeling are important phases of the business process management lifecycle. When many activities and multiple resources are involved, it is very difficult to build a correct business process specification. This dissertation provides a resource perspective of business processes. It aims at a better process analysis…

  15. Ad-Hoc Business Processes in Web Services

    OpenAIRE

    Wombacher, Andreas; Mahleko, Bendick

    2003-01-01

    Web service technologies promise to facilitate collaboration among business partners by helping potential business partners find one another and integrate their business processes to do business. Daunting challenges however exist before the full potential of Web services can be realized. Indexing mechanisms for complex workflows are needed for example to be able to efficiently search and match business partners on the basis of compatible workflows. Business collaborations invariably comprise ...

  16. Transformative Influence of Business Processes on the Business Model : Classifying the State of the Practice in the Software Industry

    OpenAIRE

    Bonakdar, Amir; Weiblen, Tobias; Di Valentin, Christina; Zeißner, Theresa; Pussep, Anton; Schief, Markus

    2013-01-01

    Fast changing business environments often force companies to rethink and renew their established business model. Often though, decisions to make changes to the current business model are made too late, when the current business is already struggling. One way to overcome this challenge is to continuously monitor business processes in operations and to adjust the business model according to changes in business processes. This paper clarifies the influence of business processes on the business m...

  17. Decision Making in R&D Outsourcing

    DEFF Research Database (Denmark)

    Bals, Lydia; Kneis, Kyra; Lemke, Christine

    2011-01-01

    In an increasingly competitive environment, the pharmaceutical industry faces increasing R&D costs and longer development times, which increase a product’s time to market. Therefore, the issue of costs and outsourcing of R&D is increasing in importance, but systematic approaches for understanding...... the decision making process on R&D outsourcing are lacking. To address this gap, we present a framework developed in the context of a multinational pharmaceutical company. The framework builds on general make-or-buy frameworks and incorporates specificities of the service and knowledge-driven areas of...... pharmaceutical research. Tactical and strategic outsourcing considerations are reflected in the framework, which also reflects the increased fine slicing of activities beyond the common dichotomy of core and non-core activities. The framework may be applicable insimilar R&D-intensive settings and it therefore...

  18. The performance implications of outsourcing customer support to service providers in emerging versus established economies

    NARCIS (Netherlands)

    Raassens, N.; Wuyts, S.H.K.; Geyskens, I.

    2014-01-01

    Recent discussions in the business press query the contribution of customer-support outsourcing to firm performance. Despite the controversy surrounding its performance implications, customer-support outsourcing is still on the rise, especially to emerging markets. Against this backdrop, we study un

  19. Outsourcing and its impacts on operations strategy priorities. An empirical application.

    Directory of Open Access Journals (Sweden)

    TOMÁS FCO. ESPINO RODRÍGUEZ

    2003-06-01

    Full Text Available The outsourcing of services permits the firm’s resources and capabilities to be improved by achieving better quality services and a better performance and so focus on their main business or core competences. This article deals with hotel sector manager´s perceptions of the influence of outsourcing on the operations strategy, and particularly on the objectives of operations such as cost reduction related, improved quality, flexibility and better service. The study shows that managers consider that outsourcing has great potential to exert an influence, not only on cost reduction, but also on other objectives of operations strategy, thus giving outsourcing a more strategic nature.

  20. Um modelo de condução do processo de outsourcing e um estudo de caso na indústria de processamento químico A model for guiding outsourcing process and a case study in the chemical processing industry

    Directory of Open Access Journals (Sweden)

    Hercules B. Vernalha

    2005-08-01

    Full Text Available Estudos tratando do processo de outsourcing em importantes setores industriais não-líderes ao redor do mundo, bem como propondo modelos práticos para a condução do processo de repasse de atividades de manufatura como um todo, e não somente no estágio de decisão, são difíceis de encontrar. Nesse contexto, este artigo procura apresentar um modelo prático para conduzir o processo de outsourcing na sua totalidade, dividindo-o em quatro estágios principais (motivação, decisão, implementação e gestão. O modelo foi aplicado com sucesso em um caso envolvendo duas companhias multinacionais operando no Brasil, em uma cadeia de suprimentos do setor de resinas fenólicas. Os resultados ressaltam, principalmente, a adequação do modelo proposto, no sentido de enfatizar os desafios em cada fase e as habilidades necessárias para enfrentá-los, bem como a importância da construção de parcerias baseadas na confiança e na integração por meio da tecnologia da informação.Studies related to the outsourcing process in several important non-leading industries worldwide and also regarding the existence of practical models and frameworks to guide the entire process and not only the decision-making stage are rare to find. In this context, this article presents a practical model to guide the whole outsourcing process, divided into four main stages (motivation, decision, implementation and management. It was successfully applied in a case involving two multinational companies operating in Brazil, in a supply chain of the phenolic resin industry. The results highlighted mainly the adequacy of the proposed model, as well as the importance of constructing a partnership based on trust and integration by information technology.

  1. Cloud Standardization: Consistent Business Processes and Information

    OpenAIRE

    Razvan Daniel ZOTA; Lucian-Alexandru FRATILA

    2013-01-01

    Cloud computing represents one of the latest emerging trends in distributed computing that enables the existence of hardware infrastructure and software applications as services. The present paper offers a general approach to the cloud computing standardization as a mean of improving the speed of adoption for the cloud technologies. Moreover, this study tries to show out how organizations may achieve more consistent business processes while operating with cloud computing technologies.

  2. Cloud Standardization: Consistent Business Processes and Information

    Directory of Open Access Journals (Sweden)

    Razvan Daniel ZOTA

    2013-01-01

    Full Text Available Cloud computing represents one of the latest emerging trends in distributed computing that enables the existence of hardware infrastructure and software applications as services. The present paper offers a general approach to the cloud computing standardization as a mean of improving the speed of adoption for the cloud technologies. Moreover, this study tries to show out how organizations may achieve more consistent business processes while operating with cloud computing technologies.

  3. Semantic Lifting of Business Process Models

    OpenAIRE

    Lezoche, Mario; Nicola, Antonio de; Di Mascio, Tania; Taglino, Francesco

    2008-01-01

    Business Process modeling is constantly acquiring attention in modern enterprises. Today, BP editor tools support modelers in building correct diagrams only from the syntactic point of view. Enriching them with ontologies may bring many advantages, that go from the possibility of applying advanced reasoning techniques, aimed at the identification of contradictions and mistakes in the model specification, to the possibility of organizing BP models repositories, with advanced search and retriev...

  4. BUSINESS DOMINANT POSITION IN INNOVATION PROCESS

    OpenAIRE

    BABYCH T.O.

    2015-01-01

    In the international competitive environment innovative development acquires the special urgency for the nation. Innovation is no longer seen as a stochastic process. was The systematic implementation and stimulation of innovation have become the paradigm of economic development for the most of the world. It is important to form and to exploit new methodologies and tools for innovation policy. Such instruments should cover all the factors and results. So the large and small business should be...

  5. Deficiency tracking system, conceptual business process requirements

    International Nuclear Information System (INIS)

    The purpose of this document is to describe the conceptual business process requirements of a single, site-wide, consolidated, automated, deficiency management tracking, trending, and reporting system. This description will be used as the basis for the determination of the automated system acquisition strategy including the further definition of specific requirements, a ''make or buy'' determination and the development of specific software design details

  6. The Role of IT in Business Process Reengineering

    OpenAIRE

    G.P. SUDHAKAR

    2010-01-01

    Many organizations in the world are going for Business Process Reengineering (BPR) to improve profits, to reduce costs, to improve turn around times, to improve quality or to provide better service to the customer, etc. This article discusses business process, business process reengineering, top management’s role, reengineering team, process redesign, external consultant, skills required for a reengineer, communicating in the team, role of IT in business process implementation and advantages ...

  7. Location Based Logistics Services and Event Driven Business Process Management

    OpenAIRE

    Emmersberger, Christoph; Springer, Florian; Wolff, Christian

    2009-01-01

    Location-based Services (LBS) [1] have already started their market penetration process and several platforms capable of running LBS are available. With the number of LBS increasing, the current development is targeting consumer applications, although LBS have a high potential for enhancing business processes in companies as well. Considering business process optimization, one concept recently discussed in the field of Business Process Management (BPM) [2] is Event-Driven Business Process Man...

  8. Formalizing concepts for efficacy-aware business process modelling

    OpenAIRE

    Lohrmann, Matthias; Reichert, Manfred

    2012-01-01

    In business process design, business objective models can fulfill the role of formal requirement definitions. Matching process models against objective models would, for instance, enable sound comparison of implementation alternatives. For that purpose, objective models should be available independently of their concrete implementation in a business process. This issue is not addressed by common business process management concepts yet. Moreover, process models are currently not sufficiently ...

  9. Outsourcing of experimental work

    DEFF Research Database (Denmark)

    Nielsen, Henrik

    2011-01-01

    With the development of new technologies for simultaneous analysis of many genes, transcripts, or proteins (the "omics" revolution), it has become common to outsource parts of the experimental work. In order to maintain the integrity of the research projects, it is important that the interphase...

  10. Outsourcing central banking

    DEFF Research Database (Denmark)

    Khoury, Sarkis Joseph; Wihlborg, Clas

    2005-01-01

    The literature on Currency Boards (CB) stops at the water edge in terms of dealing with the totality of the functions of a central bank. Monetary policy, and banking supervisioncan be "outsourced" in an open economy with substantial foreign direct investment (FDI)in the banking sector if politica...

  11. Data model evolution as a basis of business process management

    OpenAIRE

    Gruhn, Volker; Wever, Monika; Pahl, Claus

    1995-01-01

    In this article we propose an approach to business process management which meets the demands of business process evolution. This approach allows for on-the-fy modifications of business processes. In contrast to many other approaches, we do not only concentrate onactivities to be carried out in business processes, but also on the datacreated and manipulated by these activities We propose to apply datamodel analysis and improvement strategies well-known from the information system field ...

  12. Efficient Matchmaking of Business Processes in Web Service Infrastructures

    OpenAIRE

    Mahleko, Bendick

    2006-01-01

    The problem addressed in this dissertation can be stated as follows: given as a query, a business process description within a Web service infrastructure, efficiently find business processes from a large repository that complementarily support the input query. In particular, the input business process enforces that some parts of the business process be mandatory. For example, a buyer organization using RosettaNet PIPs and the corresponding data dictionary might want to find suppliers that use...

  13. Influence Business Process On The Quality Of Accounting Information System

    OpenAIRE

    Meiryani; Muhammad Syaifullah

    2015-01-01

    Abstract The purpose of this study was to determine the influence of business process to the quality of the accounting information system. This study aims to examine the influence of business process on the quality of the information system of accounting information system. The study was theoritical research which considered the roles of business process on quality of accounting information system which use secondary data collection. The results showed that the business process have a signifi...

  14. Alignment between business process governance and IT governance

    DEFF Research Database (Denmark)

    Rahimi, Fatemeh; Møller, Charles; Hvam, Lars

    2014-01-01

    and IT domains, and the profound impact of IT on process innovations, the association between business process governance and IT governance remains under-explored. Analyzing the constituting elements of the two governance concepts, we propose the necessity of alignment between business process and IT......The importance of business processes and the increasing centrality of IT to an organization's performance have called for a specific focus on business process governance and IT governance in contemporary enterprises. Despite the wide scope of business process management, which covers both business...... governance frameworks to enable business-IT strategic alignment, efficient process and IT requirements specification, and IT-enabled business value realization. We examine the actuality of this alignment in practice through a case study conducted in a relatively mature multinational corporation. The findings...

  15. SMEs Performance: Leveraging Marketing Process Through E-Business

    OpenAIRE

    Malliga Marimuthu; Azizah Omar; RAMAYAH, T.; Osman Mohamad

    2012-01-01

    The importance of the Internet in supporting business applications and attaining competitive advantage through the electronic business (e-business) process is widely acknowledged. However, many SMEs have been slow in adopting the Internet and even those SMEs that have adopted the technology have not fully utilized it to support their business applications. The reason behind this scenario could be the lack of awareness concerning the necessity and possibility of adopting e-business for specifi...

  16. The Predictive Aspect of Business Process Intelligence:Lessons Learned on Bridging IT and Business

    OpenAIRE

    Pérez, Moisés Lima; Møller, Charles

    2008-01-01

    This paper presents the arguments for a research proposal on predicting business events in a Business Process Intelligence (BPI) context. The paper argues that BPI holds a potential for leveraging enterprise benefits by supporting real-time processes. However, based on the experiences from past business intelligence projects the paper argues that it is necessary to establish a new methodology to mine and extract the intelligence on the business level which is different from that, which will i...

  17. Marketing Innovations in the Context of Interaction of Enterprises of the Production and Service Sphere on the Basis of Use of Outsourcing

    Directory of Open Access Journals (Sweden)

    Ivanova Anastasiia I.

    2014-02-01

    Full Text Available The goal of the article lies in development of a methodical approach to identification of expediency of transfer of the production enterprise equipment maintenance to outsourcing, which would consider specific features of the servicing production and degree of its influence upon basic production processes. The existing approaches to identification of expediency of transfer of functions and business processes of an enterprise to outsourcing were systemised by the classification feature of the method type, on the basis of which the approach is built and advantages and shortcomings of each of them are marked out. The article establishes that this grouping could be used as a set of alternatives on justification of introduction of outsourcing into the practice. In accordance with the goal of the study the article builds a methodical approach to identification of expediency of transfer of the production enterprise equipment maintenance, which is based on a comparative analysis of integral ratio of efficiency of own maintenance service and efficiency of maintenance service of outsourcing companies and which takes into account main parameters of functioning and degree of influence of the servicing production upon main business processes. The developed methodical approach could be used as a tool of expansion of sales markets of the service sphere enterprises by means of assessment of needs of customers and establishment of the target-oriented market segment.

  18. Associating Assertions with Business Processes and Monitoring their Execution

    OpenAIRE

    Lazovik, Alexander; Aiello, Marco; Papazoglou, Mike

    2004-01-01

    Business processes that span organizational borders describe the interaction between multiple parties working towards a common objective. They also express business rules that govern the behavior of the process and account for expressing changes reflecting new business objectives and new market situations. In our previous work we developed a service request language and support framework that allow users to formulate their requests against standard business processes. In this paper we extend ...

  19. Sustainability practices in global IT outsourcing

    OpenAIRE

    Babin, Rob; Nicholson, Brian

    2010-01-01

    Buyers and providers of global IT outsourcing increasingly strive for sustainability. Lessons from global leaders can give strategic and responsive direction to the IT outsourcing industry and to buyers of outsourcing services.

  20. NRC materials licensing business process reengineering

    International Nuclear Information System (INIS)

    The United States Nuclear Regulatory Commission (NRC) has issued 6550 active licenses that authorize possession and use of byproduct, source, and special nuclear material. In October 1994, the NRC staff began to examine the process used to issue these licenses to identify ways to improve the process. In addition to examining the current process, the staff was directed to develop a new process design that would accomplish the following goals: (1) Maintain or raise the level of public safety achieved by the current process, (2) Perform licensing reviews and associated tasks an order of magnitude faster than the current process, (3) Exploit modern information technology as a fundamental part of the new process, and (4) Reduce the resources needed to carry out the licensing program to meet the projected 1997-1999 staffing levels. The method used for this examination is called Business Process Reengineering (BPR). BPR is the process of fundamentally changing the way work is performed so as to achieve radical performance improvements in speed, cost, and quality. Features of the new licensing process, scheduled to begin in 1996, are outlined in this paper

  1. Supplier Selection and Business Process Improvement

    OpenAIRE

    Reza MOHAMMADY GARFAMY

    2006-01-01

    Si bien existen anteriores investigaciones que ponen de evidencia la existencia de relación entre la Selección de Proveedores y la Mejora de Procesos de Negocio (Business Process Improvement - BPI), estas dan poca información acerca del nivel de la misma.La presente Tesis contribuye al cuerpo de conocimientos en ambos campos, mediante la identificación y examen de las relaciones existentes entre los dos tópicos a partir del modelo conceptual desarrollado, el cual explica dichas interrelacion...

  2. BUSINESS PROCESS REENGINEERING: CONCEPTS CAUSES AND EFFECT

    Directory of Open Access Journals (Sweden)

    Bernardo Nugroho Yahya

    2002-01-01

    Full Text Available Some people made a wrong concept about Business Process Reengineering (BPR. Some were misunderstanding about the BPR term. In other way, so many researches were introduced to describe a better definition about BPR. The thinking about concepts, causes, and effect of BPR will make a new perception about the term of BPR itself as a better methodology instead of the other Quality Management Methodology such as Total Quality Management (TQM, Just In Time (JIT, etc. This paper will mention the context of BPR in some of case study's journal.

  3. 76 FR 32231 - International Business Machines (IBM), Sales and Distribution Business Unit, Global Sales...

    Science.gov (United States)

    2011-06-03

    ... Employment and Training Administration International Business Machines (IBM), Sales and Distribution Business..., 2011 (76 FR 21033). The request for reconsideration alleges that IBM outsourced to India and China... and location is International Business Machines (IBM), Sales and Distribution Business Unit,...

  4. Leveraging Big-Data for Business Process Analytics

    Science.gov (United States)

    Vera-Baquero, Alejandro; Colomo Palacios, Ricardo; Stantchev, Vladimir; Molloy, Owen

    2015-01-01

    Purpose: This paper aims to present a solution that enables organizations to monitor and analyse the performance of their business processes by means of Big Data technology. Business process improvement can drastically influence in the profit of corporations and helps them to remain viable. However, the use of traditional Business Intelligence…

  5. A Discussion on the Relational Process of Business Negotiation

    Institute of Scientific and Technical Information of China (English)

    刘茜

    2013-01-01

    It is widely known that business negotiation is an indispensable part in international trade and probably the most com⁃mon type of negotiation. Generally speaking, business negotiation is a process which business negotiators would make the interac⁃tion in order to get specific exchange goals. Because of the important role of business negotiations in business world, many Chi⁃nese researchers have engaged in study of business and achieved many useful findings. Although there are many researches in the field of business negotiation, focusing on the analysis of relational process of business negotiation is less, which is the main con⁃cern of this thesis. The aim of this thesis is to find the language mechanism and characteristic of business negotiation. At the mean⁃time, negotiators are more likely to attain the deep perception in choosing the better words and structure among the negotiation.

  6. Findings: LANL outsourcing focus groups

    Energy Technology Data Exchange (ETDEWEB)

    Jannotta, M.J.; McCabe, V.B.

    1996-12-31

    In March 1996, a series of 24 3-hour dialog focus groups were held with randomly selected Laboratory employees and contractors to gain their perceptions regarding potentials and problems for privatization and consolidation. A secondary goal was to educate and inform the workforce about potentials and issues in privatization and consolidation. Two hundred and thirty-six participants engaged in a learning session and structured input exercises resulting in 2,768 usable comments. Comments were categorized using standard qualitative methods; resulting categories included positive and negative comments on four models (consolidation, spin offs, outsourcing, and corporate partnering) and implications for the workforce, the Laboratory, and the local economy. Categories were in the areas of increasing/decreasing jobs, expertise, opportunity/salary/benefits, quality/efficiency, and effect on the local area and economy. An additional concern was losing Laboratory culture and history. Data were gathered and categorized on employee opinion regarding elements of successful transition to the four models, and issues emerged in the areas of terms and conditions of employment; communication; involvement; sound business planning; ethics and fairness; community infrastructure. From the aggregated opinion of the participants, it is recommended that decision-makers: Plan using sound business principles and continually communicate plans to the workforce; Respect workforce investments in the Laboratory; Tell the workforce exactly what is going on at all times; Understand that economic growth in Northern New Mexico is not universally viewed as positive; and Establish dialog with stakeholders on growth issues.

  7. Continuous improvement of outsourcing processess: the experience of an electric power distributor

    OpenAIRE

    Pinho, José Ocelo Maciel; Marques, Erico Veras; Melo, Francisco Vicente Sales

    2012-01-01

    The present work aims at analyzing how continuous improvement is developed in the outsourced processes of an electric power distribution company. The study brings a summary of outsourcing highlighting the complexity and difficulty of such a process as well as the importance of a partnership between taker and service provider. Results obtained indicate that in order continuously improve outsourced processes, essential factors must be consideredamong them: well defined service level agreements ...

  8. BUSINESS PROCESS MODELLING: A FOUNDATION FOR KNOWLEDGE MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Vesna Bosilj-Vukšić

    2006-12-01

    Full Text Available Knowledge management (KM is increasingly recognised as a strategic practice of knowledge-intensive companies, becoming an integral part of an organisation's strategy to improve business performance. This paper provides an overview of business process modelling applications and analyses the relationship between business process modelling and knowledge management projects. It presents the case study of Croatian leading banks and the insurance company, discussing its practical experience in conducting business process modelling projects and investigating the opportunity for integrating business process repository and organisational knowledge as the foundation for knowledge management system development.

  9. Strategic Posture and Outsourcing

    DEFF Research Database (Denmark)

    Mahnke, Volker; Overby, Mikkel Lucas; Özcan, Serden

    2004-01-01

    IT-enabled innovations are of increasing importance for competitive success in a rangeto develop associated competencies -in-house and/or through outsourcing - consequential for creating and sustaining competitive advantage. Against the backdrop of the importance of IT-enabled innovation, the key...... sustaining competitive advantage. Against the backdrop of the of IT-enabled innovation, the key concern of this chapter is to address...

  10. Outsourcing central banking

    OpenAIRE

    Khoury, Sarkis Joseph; Wihlborg , Clas

    2005-01-01

    The literature on Currency Boards (CB) stops at the water edge in terms of dealing with the totality of the functions of a central bank. Monetary policy, and banking supervision can be "outsourced" in an open economy with substantial foreign direct investment (FDI) in the banking sector if political nationalism does not trump economic rationality. An orthodox CB renders the central banking function redundant in terms of interest rate and exchange rate determination. FDI in banking could...

  11. State-driven Corporate Social Responsibility? Mediating Offshore Outsourcing and CSR in Malaysia

    OpenAIRE

    Chong, Sabrina; Wad, Peter

    2008-01-01

    Offshore outsourcing of business activities from the Global North to the Global South does not only relocate investments and jobs, but has also brought about new business demands on suppliers activities and their social and environmental impact. The article explores whether, how and why offshore outsourcing transactions between foreign firms and Malaysian firms affect the upgrading of the CSR activities of Malaysia incorporated firms, taking the particular institutional context of Malaysia in...

  12. SUGGEST AN INTELLIGENT FRAMEWORK FOR BUILDING BUSINESS PROCESS MANAGEMENT

    OpenAIRE

    Almutairi Raed; Dr. Djamal Ziani

    2015-01-01

    As companies enter into the digital world, information technology is playing a major role in bringing process improvements to the forefront of business management. In the recent decades, many organizations have struggled to redesign and improve their business processes to reduce their total cost. The main contribution of this research study is to propose an intelligent framework that possesses the ability to employ a database of best practices, business standards, and business act...

  13. Exit processes of micro-businesses: The decision to transfer

    OpenAIRE

    Leroy, Hannes; Manigart, Sophie; Meuleman, Miguel

    2007-01-01

    Ultimately all entrepreneurs are confronted with the exit of their business. When considering the large amount and increasing age of micro-business owners, this topic warrants more investigation than it has received so far. Our research sheds more light on the entrepreneurial exit process for micro-businesses. Starting from the theory of planned behavior (TPB), our study models the business exit as a dual-stage process of intentions prediction action. After testing the applicability of the TP...

  14. Business process management and IT management: The missing integration

    DEFF Research Database (Denmark)

    Rahimi, Fatemeh; Møller, Charles; Hvam, Lars

    2016-01-01

    The importance of business processes and the centrality of IT to contemporary organizations' performance calls for a specific focus on business process management and IT management. Despite the wide scope of business process management covering both business and IT domains, and the profound impact...... of IT on process innovations, the association between business process management and IT management is under-explored. Drawing on a literature analysis of the capabilities of business process and IT governance frameworks and findings from a case study, we propose the need for horizontal integration...... between the two management functions to enable strategic and operational business - IT alignment. We further argue that the role of IT in an organization influences the direction of integration between the two functions and thus the choice of integration mechanisms. Using case study findings, we propose...

  15. SIMULATING BUSINESS-PROCESSES OF A MOTOR TRANSPORT ENTERPRISE

    OpenAIRE

    Коgut, Y.

    2010-01-01

    The necessity of differentiation between the terms «process» and «business-process» has been proven within the process-oriented management. The notion of «business-process» has been specified. Its distinctions in comparison with the existing one are: the division of business-process consumers into internal and external ones; the supplement of quality description of a business-process with «sequence» (as a sign of the basic notion of "process"); the content of the definition. The approach to t...

  16. Using Parallel Computing Methods in Business Processes

    OpenAIRE

    Machek, Ondrej; Hejda, Jan

    2012-01-01

    In computer science, engineers deal with the issue how to accelerate the execution of extensive tasks with parallel computing algorithms, which are executed on large network of cooperating processors.The business world forms large networks of business units, too, and in business management, managers often face similar problems. The aim of this paper is to consider the possibilities of using parallel computing methods in business networks. In the first part, weintroduce the issue and make some...

  17. Work-Life Balance in an Outsourcing Environment

    Science.gov (United States)

    Wiltshire, Dervent

    2013-01-01

    Empirical evidence has found an increase in work-life conflicts within outsourced environments. It is important to address the increase in conflict to reduce negative effects on businesses. Guided by the theoretical frameworks of the spillover, conflict management, and resource dependency theories, the purpose of the study was to examine how…

  18. Event processing for business organizing the real-time enterprise

    CERN Document Server

    Luckham, David C

    2011-01-01

    Find out how Events Processing (EP) works and how it can workfor you Business Event Processing: An Introduction and StrategyGuide thoroughly describes what EP is, how to use it, and howit relates to other popular information technology architecturessuch as Service Oriented Architecture. Explains how sense and response architectures are being appliedwith tremendous results to businesses throughout the world andshows businesses how they can get started implementing EPShows how to choose business event processing technology tosuit your specific business needs and how to keep costs of adoptingit

  19. A New Approach to Competence-Based Business Partner Profiles for Collaborative Business Process Management

    OpenAIRE

    Schuster, Thomas; Weiß, Peter

    2010-01-01

    In this paper a novel approach and thinking to foster the derivation of competence and skill requirements by business process models is presented. Management of intra- and inter-organizational business processes is a significant issue that influences a company's success. A multitude of competence models, standards and frameworks exist. Furthermore, current resource models in business process management solutions are not sophisticated and adequately reflecting the needs of collaborative resour...

  20. Service-based Processes : Design for business and technology

    OpenAIRE

    Henkel, Martin

    2008-01-01

    The concepts of processes and services can be used to structure both businesses and software systems. From a business perspective, the use of processes promises efficient management of organizations. From a software perspective, executable process descriptions provide a way to structure software systems according to the business process the systems should support. Furthermore, the concept of software services allows systems to be partitioned in a modular fashion, thereby enabling large-scale ...

  1. Modeling Collaborative e-Business Processes in SME environments

    OpenAIRE

    Hoyer, Volker

    2008-01-01

    Introducing process orientation to overcome the functional-oriented organizational structure was the main concern within enterprise during the last decade. The next wave of process-oriented enterprises deals with cross-organization business processes characterized by high automation effort and supported by a wide penetration of e-Business technologies. In this work, we analyze the requirements of modeling collaborative e-Business processes taking into account the specific challenges Small and...

  2. BUSINESS PROCESS MANAGEMENT MATURITY MODEL - SERBIAN ENTERPRISES' MATURITY LEVEL

    OpenAIRE

    Marija Anđelković Pešić; Vesna Janković Milić; Aleksandra Anđelković

    2012-01-01

    Business process management maturity model enables description of "as-is" enterprise's state, in terms of presence and acceptance of process approach.The heart of this model includes five factors or levers, critical for successful implementation of business process management. These factors are: strategic approach, process management, technology, employee management, and business culture. The above-mentioned factors influence the level of enterprise's maturity. At each level, an enterprise is...

  3. Aligning Business Process Quality and Information System Quality

    OpenAIRE

    Heinrich, Robert

    2013-01-01

    Business processes and information systems mutually affect each other in non-trivial ways. Frequently, the business process design and the information system design are not well aligned. This means that business processes are designed without taking the information system impact into account, and vice versa. Missing alignment at design time often results in quality problems at runtime, such as large response times of information systems, large process execution times, overloaded information s...

  4. Cutting as a continuous business process

    Directory of Open Access Journals (Sweden)

    Miro Gradišar

    2009-11-01

    Full Text Available A review of state-of-the-art methods for cutting stock problem optimisation shows that the current methods lead to near-optimum results for the instantaneous optimisation of trim loss. Further optimisation of this activity would not bring a considerable improvement. Therefore, the paper treats cutting stock as a continuous business process and not as an isolated activity. An exact method for a general one-dimensional cutting stock problem is presented and tested. The method is mainly suitable for smaller orders. It is then applied to continuous cutting and used to develop a method for assessing cutting costs in consecutive time periods. The modified method finds a good solution over the whole time-span, rather than just local optima.

  5. BUSINESS PROCESS IMPROVEMENT APPLICATION OF MODERN MANAGEMENT TECHNIQUES

    OpenAIRE

    Marija Zivanovic, Nada Zivanovic

    2015-01-01

    Today, globally operating business world is exposed to constant change processes. Reengineering is the driving force that helps companies, business and manufacturing organizations to achieve success in the new millennium that is full of challenges, risks, information explosion, Internet communications, teleconferencing and global competition. Therefore, effective business strategy, well-trained management personnel, financial - tech resources (IT), management skills and the skills and flexibi...

  6. Business Process Management Solutions Performance Tuning and Configuration

    OpenAIRE

    Alexandra FLOREA

    2011-01-01

    Business Process Management (BPM) solutions provide full integration between business and IT requirements, ensuring that the business requirement adapt more easily to the environmental changes. Given that today's business environment is characterized by ever growing dynamism, the use of BPM solutions can provide additional consistency and opportunities for rapid alignment to change. In this article we discus some of the standards and technologies for BPM solutions, we present several proposal...

  7. Business process of reputation management of food industry enterprises

    Directory of Open Access Journals (Sweden)

    Derevianko Olena. H.

    2014-01-01

    Full Text Available The goal of the article is development of the methodical base of reputation management directed at formalisation of theoretical provisions and explanation how to organise reputation management at food industry enterprises. The article shows prospectiveness of use of the Business Process Management concept in reputation management. Using the diagram of the Reputation Management business process environment the article shows its key participants (suppliers and clients of the business process and identifies their place in formation of the enterprise reputation. It also shows that the reputation management should be considered a business process of the highest level of management. Construction of the flow structure of the Reputation Management business process allows uncovering the logic of interrelation of inlets and outlets within the framework of the specified main stages of the business process: assessment of the current state of reputation, collection of information about stakeholders, identification of PR strategy goals, planning of necessary resources, realisation of the PR strategy, assessment of efficiency and process monitoring. The article offers the flow, functional and organisational structures of the Reputation Management business process for food industry enterprises. Moreover, justification of functional and organisational structures of the Reputation Management business process gives a possibility to distribute functions of reputation management between specific executors and establish responsibility for each stage of the business process.

  8. Incorporating Enterprise Risk Management in the Business Model Innovation Process

    OpenAIRE

    Yariv Taran; Harry Boer; Peter Lindgren

    2013-01-01

    Purpose: Relative to other types of innovations, little is known about business model innovation, let alone the process of managing the risks involved in that process. Using the emerging (enterprise) risk management literature, an approach is proposed through which risk management can be embedded in the business model innovation process. Design: The integrated business model innovation risk management model developed in this paper has been tested through an action research study in a Dani...

  9. Research on Business Processes Optimization for Agile Manufacturing

    Institute of Scientific and Technical Information of China (English)

    2001-01-01

    Based on macroscopic and synthetic approaches, especia lly information entropy approach, the quantification of the flexible degree and order degree of business processes is studied. According to the outcome of abov e analysis, a conceptual model of optimizing business processes is proposed whic h supports to construct dynamic stable business processes. The research above has been applied in project 863/SDDAC-CIMS, and achieved primary benefits.

  10. Multi-objective optimisation of web business processes

    OpenAIRE

    Tiwari, Ashutosh; Turner, Christopher; Ball, Peter D.; Vergidis, Kostas

    2010-01-01

    This paper proposes an approach for the optimisation of web business processes using multi-objective evolutionary computing. Business process optimisation is considered as the problem of constructing feasible business process designs with optimum attribute values such as duration and cost. This optimisation framework involves the application of a series of Evolutionary Multi-objective Optimisation Algorithms (EMOAs) in an attempt to generate a series of diverse optimised bus...

  11. Business process of reputation management of food industry enterprises

    OpenAIRE

    Derevianko Olena. H.

    2014-01-01

    The goal of the article is development of the methodical base of reputation management directed at formalisation of theoretical provisions and explanation how to organise reputation management at food industry enterprises. The article shows prospectiveness of use of the Business Process Management concept in reputation management. Using the diagram of the Reputation Management business process environment the article shows its key participants (suppliers and clients of the business process) a...

  12. Selection of proper approach to business process management

    OpenAIRE

    Šinkovec, Marko

    2010-01-01

    This thesis addresses the area of business process management and focuses on business process modelling and optimization. Within the document there is a list of currently most popular notations and approaches. Current trends are focusing on holistic approaches towards business process management. A number of relations among different popular approaches, methodologies and tools have also been exposed in this document. The greatest emphasis is given to describing the most common challenges a...

  13. An Approach to Representing the Process of Information Business Modeling

    OpenAIRE

    Filipova, Nadezhda; Filipov, Filcho

    2008-01-01

    The compact and visualized documenting of information business modeling is a major prerequisite for comprehending its basic concepts, as well as for its effective application and improvement. The documenting of this process is related to its modeling. Thus, the process of information business modeling can be represented by its own tools. Being based on this thesis, the authors suggest an approach to representing the process of information business modeling. A profile for its d...

  14. On-the-Fly Auditing of Business Processes

    Science.gov (United States)

    van Hee, Kees; Hidders, Jan; Houben, Geert-Jan; Paredaens, Jan; Thiran, Philippe

    Information systems supporting business processes are usually very complex. If we have to ensure that certain business rules are enforced in a business process, it is often easier to design a separate system, called a monitor, that collects the events of the business processes and verifies whether the rules are satisfied or not. This requires a business rule language (BRL) that allows to verify business rules over finite histories. We introduce such a BRL and show that it can express many common types of business rules. We introduce two interesting properties of BRL formulas: the future stability and the past stability. The monitor should be able to verify the business rules over the complete history, which is increasing over time. Therefore we consider abstractions of the history. Actually we generate from a set of business rules a labeled transition system (with countable state space) that can be executed by the monitor if each relevant event of the business process triggers a step in the labeled transition system. As long as the monitor is able to execute a step, the business rules are not violated. We show that for a sublanguage of BRL, we can transform the labeled transition system into a colored Petri net such that verification becomes independent of the history length.

  15. Influence Business Process On The Quality Of Accounting Information System

    Directory of Open Access Journals (Sweden)

    Meiryani

    2015-01-01

    Full Text Available Abstract The purpose of this study was to determine the influence of business process to the quality of the accounting information system. This study aims to examine the influence of business process on the quality of the information system of accounting information system. The study was theoritical research which considered the roles of business process on quality of accounting information system which use secondary data collection. The results showed that the business process have a significant effect on the quality of accounting information systems.

  16. QUALITY EVALUATION LEVEL DECISION IN OUTSOURCING UNDER ASYMMETRIC INFORMATION

    Institute of Scientific and Technical Information of China (English)

    Cuihua ZHANG; Haibin YU; Guangshu CHANG

    2006-01-01

    In this paper, the issue of quality evaluation level decision problem in outsourcing is studied under different information backgrounds. Based on the quality contracting optimization models of Stanley and others, a principal agent model concerned with quality prevention level and evaluation level is set up with regards to buyer as principal and supplier as agent. In the models, quality prevention level is a variable decided by the supplier, quality evaluation level and transfer payment are variables decided by the buyer. We focus on the study of quality evaluation level and transfer payment decision in outsourcing under asymmetric information. Maximal principle is used to get the solution to quality evaluation level when supplier quality prevention level information is hidden. At last simulation calculation is performed concerned with tractor production outsourcing business of an agricultural machine company. Simulation results under different information backgrounds are analyzed and compared.

  17. Teaching Business Process Management with Simulation in Graduate Business Programs: An Integrative Approach

    Science.gov (United States)

    Saraswat, Satya Prakash; Anderson, Dennis M.; Chircu, Alina M.

    2014-01-01

    This paper describes the development and evaluation of a graduate level Business Process Management (BPM) course with process modeling and simulation as its integral component, being offered at an accredited business university in the Northeastern U.S. Our approach is similar to that found in other Information Systems (IS) education papers, and…

  18. Network-based business process management: embedding business logic in communications networks

    OpenAIRE

    Pau, Louis-François; Vervest, Peter

    2003-01-01

    textabstractAdvanced Business Process Management (BPM) tools enable the decomposition of previously integrated and often ill-defined processes into re-usable process modules. These process modules can subsequently be distributed on the Internet over a variety of many different actors, each with their own specialization and economies-of-scale. The economic benefits of process specialization can be huge. However, how should such actors in a business network find, select, and control, the best p...

  19. Culture-Led Discrepancies and Negotiating Conflicts in Strategic Outsourcing Alliances

    DEFF Research Database (Denmark)

    Gammelgaard, Jens; Kumar, Rajesh; Worm, Verner

    2013-01-01

    Outsourcing and alliance collaboration have become prominent features of the global economy. Empirical studies demonstrate that outsourcing alliances are often not as successful as their initiators expect them to be. National cultural differences are frequently viewed as a crucial factor when such...... alliances fail. While empirical studies are abundant, theoretical frameworks that explicate the role of national cultural differences in shaping the dynamics of outsourcing alliances are rare. This article builds on Kumar and Nti's (1998) discrepancy model to specify how culture affects the dynamics of...... outsourcing alliances. We suggest that national cultural differences give rise to process and outcome discrepancies in outsourcing alliances. Notably, outsourcing alliances evolve through three stages–formation, operation and outcome–with discrepancies arising in each of these stages (Das & Teng, 2002). We...

  20. Applying Business Process Mode ling Techniques : Case Study

    Directory of Open Access Journals (Sweden)

    Bartosz Marcinkowski

    2010-12-01

    Full Text Available Selection and proper application of business process modeling methods and techniques have a significant impact on organizational improvement capabilities as well as proper understanding of functionality of information systems that shall support activity of the organization. A number of business process modeling notations were implemented in practice in recent decades. Most significant of the notations include ARIS, Business Process Modeling Notation (OMG BPMN and several Unified Modeling Language (OMG UML extensions. In this paper, the assessment whether one of the most flexible and strictly standardized contempo-rary bus iness process modeling notations, i.e. Rational UML Profile for Business Modeling, enable business analysts to prepare business models that are all-embracing and understandable by all the stakeholders. After the introduction, me-thodology of res earch is discussed. The following section presents selected case study results. The paper is concluded with a summary

  1. Outsourcing of accounting non-profit organization

    OpenAIRE

    Výšková, Barbora

    2015-01-01

    Bachelor thesis on topic Outsourcing of accounting non-profit organization focuses on the issue of outsourcing. The bachelor thesis is divided into theoretical and practical part. The theoretical part contains two chapters. The first chapter explains the essence of outsourcing focused on the specification of outsourcing of accounting. There are explained the main advantages and disadvantages of the adoption of outsourced services. The second chapter deals with non-profit organizations with an...

  2. Services Outsourcing and Innovation: An Empirical Investigation

    OpenAIRE

    Görg, Holger; Hanley, Aoife

    2009-01-01

    We provide a comprehensive empirical analysis of the links between international services outsourcing, domestic outsourcing, profits and innovation using plant level data. We find a positive effect of international outsourcing of services on innovative activity at the plant level. Such a positive effect can also be observed for domestic outsourcing of services, but the magnitude is smaller. This makes intuitive sense, as international outsourcing allows more scope for exploiting international...

  3. Analysis of Business Process Reengineering (BPR) and Corporation Strategy

    Institute of Scientific and Technical Information of China (English)

    弋亚群; 李垣

    2003-01-01

    Except for reanalysis of the business process reengineering, this paper also discusses the relation of BPR and corporation strategy. We connect the processes, staffs and customers, through corporate strategy, and provide a processes triangle of corporate strategy.

  4. Knowledge Automation How to Implement Decision Management in Business Processes

    CERN Document Server

    Fish, Alan N

    2012-01-01

    A proven decision management methodology for increased profits and lowered risks Knowledge Automation: How to Implement Decision Management in Business Processes describes a simple but comprehensive methodology for decision management projects, which use business rules and predictive analytics to optimize and automate small, high-volume business decisions. It includes Decision Requirements Analysis (DRA), a new method for taking the crucial first step in any IT project to implement decision management: defining a set of business decisions and identifying all the information-business knowledge

  5. Process-Driven SOA Patterns for Aligning Business and IT

    CERN Document Server

    Hentrich, Carsten

    2011-01-01

    Process-Driven SOA: Patterns for Aligning Business and IT supplies detailed guidance on how to design and build software architectures that follow the principles of business-IT alignment. It illustrates the design process using proven patterns that address complex business/technical scenarios, where integrated concepts of service-oriented architecture (SOA), Business Process Management (BPM), and Event-Driven Architecture (EDA) are required. The book demonstrates that SOA is not limited to technical issues but instead, is a holistic challenge where aspects of SOA, EDA, and BPM must be addresse

  6. AN APPROACH FOR ALIGNING ORGANIZATION STRATEGY WITH BUSINESS PROCESS MANAGEMENT

    OpenAIRE

    JAVED, AAMIR; SHARBAFI, BAHAREH

    2011-01-01

                                                       Abstract Successful organizations at present, manage their business activities in an effective manner. Since the significance issue to stay in competitive markets is to improve the business process sequentially, well-defined business process management can increase the competitive advantages to an advanced quality at a lower cost. In fact,business process management (BPM) applied as a comprehensive approach for managing the organizational pro...

  7. The Use of Reference Models in Business Process Renovation

    OpenAIRE

    Dejan Pajk; Mojca Indihar Štemberger; Andrej Kovačic

    2010-01-01

    Enterprise resource planning (ERP) systems are often used by companies to automate and enhance their busi- ness processes. The capabilities of ERP systems can be described by best-practice reference models. The purpose of the article is to demonstrate the business process renovation approach with the use of reference models. Although the use of reference models brings many positive effects for business, they are still rarely used in Slovenian small and medium-sized compa- nies. The reasons fo...

  8. Design and implementation of business process support with bpm tool

    OpenAIRE

    Sečnik, Tomaž

    2012-01-01

    In recent years, with the economy experiencing the greatest recession since 1929, many companies found themselves in trouble or even ceasing operations. Companies with well-organised business processes or those capable of quickly modifying them were at an advantage, and able of maintaining a competitive advantage in their line of business. Of course, the modelling and optimisation of business processes in today’s world is becoming an increasingly more difficult task. This is where contemporar...

  9. Development of business process reengineering methodology for a commercial airline.

    OpenAIRE

    Al-Amri, Ayed T.

    1998-01-01

    Over the past few years, much attention has been given to the concept of Business Process Reengineering (BPR) and its implementation by various companies as a key strategy to regain or improve their competitive edge in the marketplace. BPR is a new business concept for organizational review that involves a fundamental rethinking and systematic redesign of core business processes supported by advance information technology to achieve sustainable step improvements in measures of ...

  10. BUSINESS PROCESS MODELLING: A FOUNDATION FOR KNOWLEDGE MANAGEMENT

    OpenAIRE

    Vesna Bosilj-Vukšić

    2006-01-01

    Knowledge management (KM) is increasingly recognised as a strategic practice of knowledge-intensive companies, becoming an integral part of an organisation's strategy to improve business performance. This paper provides an overview of business process modelling applications and analyses the relationship between business process modelling and knowledge management projects. It presents the case study of Croatian leading banks and the insurance company, discussing its practical experience in con...

  11. Business process mining from e-commerce web logs

    OpenAIRE

    Poggi N.; Muthusamy V.; Carrera D.; Khalaf R.

    2013-01-01

    The dynamic nature of the Web and its increasing importance as an economic platform create the need of new methods and tools for business efficiency. Current Web analytic tools do not provide the necessary abstracted view of the underlying customer processes and critical paths of site visitor behavior. Such information can offer insights for businesses to react effectively and efficiently. We propose applying Business Process Management (BPM) methodologies to e-commerce Website logs, and pres...

  12. A Research Strategy for Investigating Business Process Management Approaches

    OpenAIRE

    James Gibson

    2005-01-01

    We are witnessing a revolution in industry which, if successful, will change forever how business systems are developed and the type of staff required. This paradigm shift has only recently become possible as business process conceptual understanding evolved, technologies have matured and higher abstraction levels have become possible. Industry leads Business Processing Systems research as it has the strategic imperative and resources to be effective. Academic research is faced with three...

  13. A genetic programming based business process mining approach

    OpenAIRE

    Turner, Christopher James

    2009-01-01

    As business processes become ever more complex there is a need for companies to understand the processes they already have in place. To undertake this manually would be time consuming. The practice of process mining attempts to automatically construct the correct representation of a process based on a set of process execution logs. The aim of this research is to develop a genetic programming based approach for business process mining. The focus of this research is on automated/semi automat...

  14. Security system for outsourcing process data of complex parts based on information terminal%基于信息终端的复杂零件外协加工数据保密系统

    Institute of Scientific and Technical Information of China (English)

    李国龙; 黄超; 刘飞; 王攀攀

    2011-01-01

    To solve the data leakage problem caused by outsourcing enterprise personal credit absent in the process of complex parts machining,a security system for outsourcing process data based on information terminal was put forward.It enabled the part data flow in the seamless data channel which consisted of hardware(Web server cross enterprises,internal network servers in the outsourcing enterprise,special information terminal,fixed communication cable,and computerized numerical control system,etc.) and related software so as to realize physically isolation of the parts data from the outsourcing enterprises.The data security of system architecture,function structure,operation mode and application system were discussed in detail.The system was applied in forging die outsourcing machining of an enterprise successfully,and well results was obtained.%为解决复杂零件外协加工中因外协方个人诚信缺失引起的数据泄密问题,提出了一种基于信息终端的外协加工数据保密系统,使外协加工时的零件数据在由企业间网络服务器、外协企业内部网络服务器、专用信息终端、固联通信电缆、计算机数字控制系统等硬件以及相关软件组成的无缝数据通道内流动,实现零件数据在物理上与外协方隔离。研究了该系统的体系结构、功能结构、运行流程及系统应用环节的数据安全,并成功应用于某企业的锻压模具外协加工业务中,取得了良好的效果。

  15. ISLAMIC BUSINESS ETHICS AND ITS IMPACT ON STRATEGIC BUSINESS DECISION MAKING PROCESS OF MUSLIMS

    OpenAIRE

    Arslan, Zeynep

    2009-01-01

    The purpose of this essay is to explore the impact of Islamic ethical values on cognitive thinking of a devout Muslim in the strategic business decision-making process and practical implications of those values in a business context. The topic is built on my personal experience with an emerged conflict between a Secular world of contemporary business principles that I have been taught and Islamic ethical values to which I have surrendered. I identified three main axioms ? unity, equilibrium a...

  16. Goal-Equivalent Secure Business Process Re-engineering

    DEFF Research Database (Denmark)

    Acosta, Hugo Andrés Lópes; Massacci, Fabio; Zannone, Nicola

    2008-01-01

    The introduction of information technologies in health care systems often requires to re-engineer the business processes used to deliver care. Obviously, the new and re-engineered processes are observationally different and thus we cannot use existing model-based techniques to argue that they are...... somehow “equivalent”. In this paper we propose a method for passing from SI*, a modeling language for capturing and modeling functional, security, and trust organizational and system requirements, to business process specifications and vice versa. In particular, starting from an old secure business...... process, we reconstruct the functional and security requirements at organizational level that such a business process was supposed to meet (including the trust relations that existed among the members of the organization). To ensure that the re-engineered business process meets the elicited requirements...

  17. APPLICATION OF INDICATORS BUSINESS PROCESSES FOR ENTERPRISE MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Yakhontova I. M.

    2015-11-01

    Full Text Available The formation of a system of indicators for assessing the performance of the business processes of the enterprise is one of the most actual and modern directions of increase of efficiency of activity of the enterprise. The system of indicators should be developed in accordance with the specifics of company's activity, its strategic goals and available resources. Consideration of the process of developing a system of indicators of business processes on a specific example of an industrial enterprise allows not only to evaluate the operation of departments in terms of running processes, but also to develop a list of measures to improve the efficiency of functions execution of business processes. The work presents theoretical information, the development of a system of indicators of business processes within the selected areas using this method of process optimization. The initial stage of the work on the development and evaluation of a system of indicators of business processes was made by enterprise characteristics, description of its organizational structure and core activities. The article considers the indicators of process, product and satisfaction of customers in terms of cost, time and technical performance. For example, the business process that best reflects the specifics of the enterprise, the process of developing a system of indicators and presented conclusions, and developed recommendations and actions for the application of the system of indicators of business processes

  18. Analyzing Properties of Stochastic Business Processes By Model Checking

    DEFF Research Database (Denmark)

    Herbert, Luke Thomas; Sharp, Robin

    This chapter presents an approach to precise formal analysis of business processes with stochastic properties. The method presented here allows for both qualitative and quantitative properties to be individually analyzed at design time without requiring a full specification. This provides an...... effective means to explore possible designs for a business process and to debug any flaws....

  19. ICT Support for Regulatory Compliance of Business Processes

    OpenAIRE

    Governatori, Guido

    2014-01-01

    In this paper we propose an ITC (Information and Communication Technology) approach to support regulatory compliance for business processes, and we report on the development and evaluation of a business process compliance checker called Regorous, based on the compliance-by-design methodology proposed by Governatori and Sadiq

  20. A Survey on Evaluation Factors for Business Process Management Technology

    NARCIS (Netherlands)

    Mutschler, B.; Reichert, M.U.

    2006-01-01

    Estimating the value of business process management (BPM) technology is a difficult task to accomplish. Computerized business processes have a strong impact on an organization, and BPM projects have a long-term cost amortization. To systematically analyze BPM technology from an economic-driven persp

  1. Transitivity Study-Material Process in Business Negotiation

    Institute of Scientific and Technical Information of China (English)

    刘茜

    2013-01-01

    Since China entered into the World Trade Organization and became a member of this institution, business negotiation has become the important implement in communicating and information exchanging in business market. Compared with the past time, more and more companies involve in the business negotiation at present. This paper uses Halliday* s transitivity theory-material process as its theoretical framework to analyze business negotiation. As soon as reading this thesis totally, English teacher, especially business English teachers should add the awareness on considering unconscious points of business negotiation. They should be led to hold the deep cognition and language choice. Moreover, it is hoped for negotiators to have the understanding for choosing the better words and structure in order to make an agreement in business negotiation.

  2. The role of outsourcing in Lean Manufacturing

    DEFF Research Database (Denmark)

    Bjarnø, Ole-Christian

    2003-01-01

    demonstrates that strategic sourcing is a powerful tool in Lean Manufacturing with the achievement of marked improvements of performance, e.g. increased cost efficiency, higher flexibility and more management efficiency. One of the essential results was the verification that a company having evolved to a high......In this article a longitudinal study performed at a medium-sized producer of electronics is reported during which we studied the company’s manufacturing change process. Based on theories of outsourcing, reengineering and explorative case research a series of findings is identified which...... degree of complexity by introducing many new product lines, without phasing out very many of the old products could be changed into a far less complex organisation through reengineering and outsourcing. This again opened up for the application of the tool kit in Lean Manufacturing, and through this...

  3. Outsourced similarity search on metric data assets

    KAUST Repository

    Yiu, Man Lung

    2012-02-01

    This paper considers a cloud computing setting in which similarity querying of metric data is outsourced to a service provider. The data is to be revealed only to trusted users, not to the service provider or anyone else. Users query the server for the most similar data objects to a query example. Outsourcing offers the data owner scalability and a low-initial investment. The need for privacy may be due to the data being sensitive (e.g., in medicine), valuable (e.g., in astronomy), or otherwise confidential. Given this setting, the paper presents techniques that transform the data prior to supplying it to the service provider for similarity queries on the transformed data. Our techniques provide interesting trade-offs between query cost and accuracy. They are then further extended to offer an intuitive privacy guarantee. Empirical studies with real data demonstrate that the techniques are capable of offering privacy while enabling efficient and accurate processing of similarity queries.

  4. Planning@SAP: An Application in Business Process Management

    OpenAIRE

    Hoffmann, Joerg; Weber, Ingo; Kraft, Frank

    2009-01-01

    International audience Business processes control the flow of activities within and between enterprises. Business Process Management is concerned, amongst other things, with the maintenance of these processes. In particular, it becomes ever more important to be able to quickly create modified processes for changed market conditions. We show that AI Planning can help with this, by automatically composing process skeletons. We formalize this as a particular form of planning with non-determin...

  5. Simulation and its purpose in implementing of Business Process Management

    OpenAIRE

    Závadský Ján

    2010-01-01

    In the article we pay attention to the theoretical substance of process management and implementation of process management. It also deals with business processes and the importance of carrying out their simulation using information systems. Simulation presents a tool for efficiency profiling of the enterprise activities, enabling to monitor business processes, analyze them, make changes, decide on the optimal option. The process management is defined as systematic identification, visualisati...

  6. Situational Script Management of Business Processes with Changeable Structure

    OpenAIRE

    Chaliy, Sergey; Chala, Oksana

    2008-01-01

    In the presented work the problem of management business-processes with changeable structure is considered and situational based approach to its decision is offered. The approach is based on situational model of management business-process according to which process is represented as a set of situations. The script defining necessary actions is connected with each situation. Management of process is carried out by means of the rules formalizing functional requirements to processes.

  7. Supply chain process collaboration and Internet utilization: an international perspective of business to business relationships

    Directory of Open Access Journals (Sweden)

    Marcos Paulo Valadares de Oliveira

    2015-01-01

    Full Text Available This paper compiles the findings of an international study which primary objective was to investigate the relationships between Internet utilization in business-to-business relationships, collaborative efforts and their impact over supplier and customer-oriented processes performance. It highlights the Internet as an important enhancer of collaboration in supply chains and addresses the effects of such efforts on companies’ overall performance. As a conclusive-descriptive and quantitative study, data from a survey of 788 companies from the USA, China, Canada, United Kingdom, and Brazil were analyzed with the use of descriptive statistics, reliability evaluation of the research model’s internal scales, path analysis and structural equation modeling to evaluate supply chain processes collaboration, both up- and down-stream. Internet utilization in supplier and customer-oriented processes was found positively related to collaborative practices in business-to-business relationships. Collaborative practices in supplier and customer-oriented processes, in turn, showed potential effects on performance. Also, supplier-oriented processes performance was found positively associated with customer-oriented process performance. Both internet use and collaborative practices are even more important in a high-context country like Brazil. The paper helps clarify the impact of internet use on business-to-business collaborative relationships. In this sense, practitioners can take this impact to redraw the organizational landscape and business processes amongst supply chain participants.

  8. METHODOLOGY FOR MAPPING BUSINESS PROCESS INTO EXECUTION LANGUAGE

    Directory of Open Access Journals (Sweden)

    SHAHEEN KHATOON

    2011-01-01

    Full Text Available Business process life cycle consists of different phases of development which are executed in certain order. Over the last decade, the discipline of Business Process Management has evolved to automate business processes for better performance. For this purpose, Business Process Modeling Notations (BPMN and Business Process Execution language (BPEL have been designed not only to facilitate business and technology people to effectively perform their work but also to bridge the gap between them. BPMN is a graph-oriented languagedeveloped to create notations for use by the business community to define abstract business process in workflow. BPEL on the other hand is a block structured language that has emerged as a de facto standard for implementing executable business processes which specify technical details of the workflow. In the current development scenario, the development of enterprise level application starts with BPMN models followed by transformation of these models into BPEL process definition for subsequent implementation by software developers. Since, BPMN diagrams can be mapped to BPEL processes, consequently it supports a seamless conversion of business model and IT implementation. However, this transformation is not straightforward due to conceptual mismatch of BPMN and BPEL. In this paper BPMN is evaluated analytically to find the representation and semantic mismatch with BPEL and propose a unique approach which can be used to remove the structural and synchronization mismatch of BPMN and BPEL. The proposed approach is accomplished by developing a methodology which transforms the BPMN model into a semantically equivalent block diagram which can be directly transformed into BPEL.

  9. EFFECTIVENESS OF BUSINESS PROCESS MANAGEMENT IN B2B MODEL

    OpenAIRE

    Monika £obaziewicz

    2013-01-01

    A dynamic progress in development of ICT technologies based on B2B, as well as their application in order to improve business processes carried out between enterprises and their business partners, have gained much importance during recent years. It was influenced by such factors as developing and tightening national and international cooperation, high competitiveness, time pressure and striving for improvement of customer and business partners service quality. While the reference books provid...

  10. Web Services-Enhanced Agile Modeling and Integrating Business Processes

    OpenAIRE

    Belouadha, Fatima-Zahra; Omrana, Hajar; Roudiès, Ounsa

    2012-01-01

    In a global business context with continuous changes, the enterprises have to enhance their operational efficiency, to react more quickly, to ensure the flexibility of their business processes, and to build new collaboration pathways with external partners. To achieve this goal, they must use e-business methods, mechanisms and techniques while capitalizing on the potential of new information and communication technologies. In this context, we propose a standards, model and Web services-based ...

  11. Reaching inter-institutional business processes in e-Society

    OpenAIRE

    Nikola Vlahovic

    2010-01-01

    Each business enterprise strives to achieve the most ef- ficient organization of its operations. While business en- terprises can influence internal factors of organization, external factors are more rigid. Public organizations have less of an incentive to be efficient. Furthermore, their or- ganization is less favorable since the decision making is centralized and highly formal (i.e. legislative). Adop- tion of business process orientation (BPO) paradigm, with an emphasis on the management o...

  12. Pessimistic Predicate/Transform Model for Long Running Business Processes

    Institute of Scientific and Technical Information of China (English)

    WANG Jinling; JIN Beihong; LI Jing

    2005-01-01

    Many business processes in enterprise applications are both long running and transactional in nature. However, no current transaction model can provide full transaction support for such long running business processes. This paper proposes a new transaction model, the pessimistic predicate/transform (PP/T) model, which can provide full transaction support for long running business processes. A framework was proposed on the enterprise JavaBeans platform to implement the PP/T model. The framework enables application developers to focus on the business logic, with the underlying platform providing the required transactional semantics. The development and maintenance effort are therefore greatly reduced. Simulations show that the model has a sound concurrency management ability for long running business processes.

  13. Conjoint Management of Business Processes and Information Technologies

    DEFF Research Database (Denmark)

    Siurdyban, Artur

    Information technologies have reached the stage where their usefulness is assessed by how they enable organizations to act smarter, faster, more efficiently and more creatively. Business value, rather than by technology artifacts themselves, is created by the ways information technologies enable...... and improve business processes. As a consequence, there is a growing need to address managerial aspects of the relationships between information technologies and business processes. The aim of this PhD study is to investigate how the practice of conjoint management of business processes and information...... technologies can be supported and improved. The study is organized into five research papers and this summary. Each paper addresses a different aspect of conjoint management of business processes and information technologies, i.e. problem development and managerial practices on software...

  14. A proposal of business processes management (BPM) structure and use

    OpenAIRE

    Rafael Araujo Kluska; Edson Pinheiro de Lima; Sergio Eduardo Gouvêa da Costa

    2015-01-01

    The organizational processes, also known as business processes, have became a fundamental structure for the management of the modern organizations. Knowing the work flow of the organization is a necessary condition for the development of continuous improvement processes. The benefits and advantages provided by the use of an approach based on BPM (Business Processes Management) are evident. The benefits include improvements in efficiency, quality and flexibility, besides other aspects generati...

  15. Examining the outsourcing of information systems functions from diverse theoretical perspectives

    OpenAIRE

    Moura, Isabel Cristina A. A.; Grover, Varun

    2001-01-01

    Submitted to "Information & Management" in 2001. In recent years there has been a significant increase in the incidence of information systems (IS) outsourcing. Technological uncertainty, cost reduction, the need to concentration on core business, and the increasing quality and competition among a growing cadre of service providers, (e.g.) are often discussed as key outsourcing motivators. While a number of theoretical frameworks have been used to structure studies on this phenomenon, the ...

  16. Public Sector Outsourcing: Creative Accounting or a Sustainable Improvement? – A Case Study for Austria

    OpenAIRE

    Doris Prammer

    2009-01-01

    The key rationale for public sector outsourcing is normally to improve public sector delivery as well as the state of public finances as defined by the Maastricht criteria. Like the underlying motives, the ensuing effects may also be diverse, however: increased business efficiency is generally accompanied by redistribution effects, and public sector outsourcing can affect the state’s role as a service provider and may have implications for the state’s stabilizing function. By the same token, ...

  17. Outsourcing the internal audit function with special reference to the UK public and private sectors

    OpenAIRE

    Yiannakas, A.

    2000-01-01

    Although not a new phenomenon on the business scene. outsourcing nowadays is occurring on a much broader scale and usually encompasses a wide variety of traditionally in-house activities. There is no doubt that in many cases outsourcing has created new ways and opportunities for growth. It has given organisations the chance to secure high quality services at a lower cost and it has even enabled them to concentrate on their core activities instead of devoting their, at times, scarce resources ...

  18. The managerial process of business financing

    Directory of Open Access Journals (Sweden)

    Solomia Andres

    2008-10-01

    Full Text Available This paper presents some modalities and financing forces for business, getting out in the first place the entrepreneur ingenuity for finding these sources of financing necessary for the business success. Also get some contributions and proposals regarding the criteria’s of which the entrepreneur must be take care in choosing the financial sources, for preparing the finance pack and presenting the financing demands, which good documented, not only grows up the chances of one financing but also can lead to fix some relations on long time with financing source.

  19. A study on efficiency of e-banking outsourcing in Iran

    Directory of Open Access Journals (Sweden)

    Abdorreza Sharifihosseini

    2013-06-01

    Full Text Available This paper evaluates the outsourcing procedures' conformity of E-banking services in some Iranian private banks according to the OMBOK structure. The insight on the outsourcing as a supportive source for the strategies of an organization is increasing and outsourcing is not being looked at as an element for reducing the organization's costs anymore. Therefore, there is an increasing trend in banking sector towards employing the outsourcing, as an effective response to the environment and attracting customers. This paper attempt to find out how outsourcing procedures of e-baking services in private banks is corresponded with the framework of this standard. The study considers five primary dimensions consisting of infrastructure, operation management, business, customer relations and technology among private banks across the country based on OMBOK model. The study selects 90 experts out of 100 people in the field of E-banking as sample study and distributes some questionnaires among them and the questionnaire is analyzed using Kruskal-Wallis test. According to the achieved results, out of the five domains of OMBOK structure including infrastructure, business, technology, customer relations and operation management, the outsourcing procedures of the e-banking services in Iran's private banks does not correspond in two domains of infrastructure and business, but corresponded in other domains.

  20. Business Card Recognition System Based on Digital Image Processing

    Directory of Open Access Journals (Sweden)

    Wu Xue

    2013-04-01

    Full Text Available Computer automatic understanding of document images becomes an increasingly hot issue in digital image processing and pattern recognition field, in which business card recognition system is a hot topic. The paper develops business card recognition software with good application prospects. It mainly has the functions including image acquisition, pretreatment, card recognition and extraction, business card tilt correction, positive and negative matching of business card, business card storage and retrieval. The paper proposes two new algorithms, one is to use digital image region labeling and automation for realizing automatic recognition and extraction of single business card, the other is to use pixel area interpolation method for tilt correction. The results prove that the two algorithms have wider applicability. They not only can use digital image region labeling and automation for form recognition, but also can use pixel area interpolation method for circumvolving in any angle.

  1. A Brokering Solution for Business Process Execution

    Science.gov (United States)

    Santoro, M.; Bigagli, L.; Roncella, R.; Mazzetti, P.; Nativi, S.

    2012-12-01

    Predicting the climate change impact on biodiversity and ecosystems, advancing our knowledge of environmental phenomena interconnection, assessing the validity of simulations and other key challenges of Earth Sciences require intensive use of environmental modeling. The complexity of Earth system requires the use of more than one model (often from different disciplines) to represent complex processes. The identification of appropriate mechanisms for reuse, chaining and composition of environmental models is considered a key enabler for an effective uptake of a global Earth Observation infrastructure, currently pursued by the international geospatial research community. The Group on Earth Observation (GEO) Model Web initiative aims to increase present accessibility and interoperability of environmental models, allowing their flexible composition into complex Business Processes (BPs). A few, basic principles are at the base of the Model Web concept (Nativi, et al.): 1. Open access 2. Minimal entry-barriers 3. Service-driven approach 4. Scalability In this work we propose an architectural solution aiming to contribute to the Model Web vision. This solution applies the Brokering approach for facilitiating complex multidisciplinary interoperability. The Brokering approach is currently adopted in the new GEOSS Common Infrastructure (GCI) as was presented at the last GEO Plenary meeting in Istanbul, November 2011. According to the Brokering principles, the designed system is flexible enough to support the use of multiple BP design (visual) tools, heterogeneous Web interfaces for model execution (e.g. OGC WPS, WSDL, etc.), and different Workflow engines. We designed and prototyped a component called BP Broker that is able to: (i) read an abstract BP, (ii) "compile" the abstract BP into an executable one (eBP) - in this phase the BP Broker might also provide recommendations for incomplete BPs and parameter mismatch resolution - and (iii) finally execute the eBP using a

  2. A Business Process Approach to Human Resource Development

    OpenAIRE

    Asad Abbas; Ali Madni

    2013-01-01

    The initial objective of this research is to highlight research work carried out in the field of HRM and HRD. Researchers found out that there is a gap in body of knowledge that there is no comprehensive business process model for human resource development field. The primary objective of this research is to give business process view of human resource development. This research paper than describes the model developed for human resource development process.

  3. DESIGNING EXECUTABLE BUSINESS PROCESSES AS A PROGRAMMING PARADIGM

    OpenAIRE

    MIKHEEV ANDREY G.; PYATETSKIY VALERIY E.

    2016-01-01

    This article discusses techniques used to design business processes that are directly executable on the computer system of an enterprise (executable business processes). It also describes the experience of teaching the elements of this technology. This experience was accumulated within two years of teaching process disciplines to bachelors and masters in National University of Science and Technology MISiS and Moscow State University of Economics, Statistics and Informatics (MESI). One of the ...

  4. Intelligent Business Process Optimization for the Service Industry

    OpenAIRE

    Kress, Markus

    2010-01-01

    The company's sustainable competitive advantage derives from its capacity to create value for customers and to adapt the operational practices to changing situations. Business processes are the heart of each company. Therefore process excellence has become a key issue. This book introduces a novel approach focusing on the autonomous optimization of business processes by applying sophisticated machine learning techniques such as Relational Reinforcement Learning and Particle Swarm Optimization.

  5. The Affects Of The Process Improvement To Business Performance

    OpenAIRE

    KAYGUSUZ, Öğr.Gör. Yeşim; KAYGUSUZ, Prof.Dr. Sait

    2014-01-01

    The main aim of the businesses is to make profit and grow sustainably accordingly. The elements which enable companies to reach this aim are price, cost and customer satisfaction. While the price is determined in the competitive market, cost is shaped in the business processes. The customer satisfaction, on the other hand, is to what extent the output of these processes satisfied the customers. Process consists of the stages which start with taking an order from the customer and end with the ...

  6. How Workflow Systems Facilitate Business Process Reengineering and Improvement

    OpenAIRE

    Mohamed El Khadiri; Abdelaziz El Fazziki

    2012-01-01

    This paper investigates the relationship between workflow systems and business process reengineering and improvement. The study is based on a real case study at the “Centre Rgional dInvestissement” (CRI) of Marrakech, Morocco. The CRI is entrusted to coordinate various investment projects at the regional level. Our previous work has shown that workflow system can be a basis for business process reengineering. However, for continuous process improvement, the system has shown to be insufficient...

  7. The internet and business process outsourcing in East Africa : value chains and connectivity-based enterprises in Kenya and Rwanda

    NARCIS (Netherlands)

    Mann, L.; Graham, M.; Friederici, N.

    2014-01-01

    Internet connectivity is widely considered to be a game changer for knowledge economies of developing countries. The arrival of submarine fibre-optic underwater cables in East Africa in 2009 and 2010 is seen by many as a strong case in point. The fast evolution of the information and communication t

  8. The internet and business process outsourcing in East Africa: value chains and connectivity-based enterprises in Kenya and Rwanda

    OpenAIRE

    Mann, L.; Graham, M.; Friederici, N.

    2014-01-01

    Internet connectivity is widely considered to be a game changer for knowledge economies of developing countries. The arrival of submarine fibre-optic underwater cables in East Africa in 2009 and 2010 is seen by many as a strong case in point. The fast evolution of the information and communication technology (ICT) landscape of Kenya and Rwanda that ensued has attracted the attention of actors from private investors, development agencies, NGOs, policymakers and many other groups. Kenya became ...

  9. Risk matrix model applied to the outsourcing of logistics' activities

    Directory of Open Access Journals (Sweden)

    Fouad Jawab

    2015-09-01

    Full Text Available Purpose: This paper proposes the application of the risk matrix model in the field of logistics outsourcing. Such an application can serve as the basis for decision making regarding the conduct of a risk management in the logistics outsourcing process and allow its prevention. Design/methodology/approach: This study is based on the risk management of logistics outsourcing in the field of the retail sector in Morocco. The authors identify all possible risks and then classify and prioritize them using the Risk Matrix Model. Finally, we have come to four possible decisions for the identified risks. The analysis was made possible through interviews and discussions with the heads of departments and agents who are directly involved in each outsourced activity. Findings and Originality/value: It is possible to improve the risk matrix model by proposing more personalized prevention measures according to each company that operates in the mass-market retailing. Originality/value: This study is the only one made in the process of logistics outsourcing in the retail sector in Morocco through Label’vie as a case study. First, we had identified as thorough as we could all possible risks, then we applied the Risk Matrix Model to sort them out in an ascending order of importance and criticality. As a result, we could hand out to the decision-makers the mapping for an effective control of risks and a better guiding of the process of risk management.

  10. Analisys of IT outsourcing contracts at the TCU (Federal Court of Accounts) and of the legislation that governs these contracts in the Brazilian Federal Public administration

    OpenAIRE

    Graziela Ferreira Guarda; Edgard Costa Oliveira; Rafael Timóteo de Sousa Júnior

    2015-01-01

    Information technology (IT) outsourcing has for a long time been a major trend in business and government. Accountability of IT outsourcing contracts in the public administration is recognized as an important factor contributing to government transparency and public services quality, given the legislation governing these contracts and the amount of related expenditures. Considering the trend towards open government data publishing, including data on outsourcing contracts, there is an interest...

  11. CRITICAL FACTORS IN OUTSOURCING OF ACCOUNTING FUNCTIONS IN MALAYSIAN SMALL MEDIUM-SIZED ENTERPRISES (SMEs

    Directory of Open Access Journals (Sweden)

    Magiswary Dorasamy

    2010-01-01

    Full Text Available The challenges that business face in sustaining competitive advantage in the corporate world have become a major concern. Businesses are adopting cutting-edge technologies and best practices to cope with rapid, global changes. Various business functions are being reengineered for this purpose. Accounting functions play an important role in helping businesses to maintain competitive advantage. However, some small and medium-sized enterprises (SMEs face problems handling fundamental accounting functions. This is predominantly because of their lack of expertise; accounting functions require not only knowledge of generally accepted accounting rules or tax regulations but also the expertise needed to apply the rules in a given business environment (Everaert, Sarens and Rommel, 2006. This paper offers some insight on the outsourcing of accounting functions as there is paucity of data in this area in the context of Malaysia. Essentially, it presents empirical evidence regarding Malaysian SMEs' accounting outsourcing practices. A survey of SMEs was conducted to identify the overall outsourcing landscape as it relates to accounting and third-party organisations. The factors that contribute to the decision to outsource accounting functions are analysed. The study reveals a significant relationship between outsourcing accounting functions and two contributing factors, risks and operation management.

  12. Conceptual Framework for the Mapping of Management Process with Information Technology in a Business Process

    OpenAIRE

    Vetrickarthick Rajarathinam; Swarnalatha Chellappa; Asha Nagarajan

    2015-01-01

    This study on component framework reveals the importance of management process and technology mapping in a business environment. We defined ERP as a software tool, which has to provide business solution but not necessarily an integration of all the departments. Any business process can be classified as management process, operational process and the supportive process. We have gone through entire management process and were enable to bring influencing components to be mapped with a technology...

  13. BUSINESS PROCESS IMPROVEMENT BY APPLYING BENCHMARKING BASED MODEL

    Directory of Open Access Journals (Sweden)

    Aleksandar Vujovic

    2013-09-01

    Full Text Available The choice of theme is identified by the need to improve business processes in organizations, as well as the continuous improvement of overall quality, which is under-represented in the Montenegrin organizations. The state of Montenegro has recognized t he growing importance of small and medium-sized organizations in the development of the national economy. Small and medium-sized organizations are the drivers of future economic growth and development of every country whose competitiveness has to pay special attention. One of the main sources of the competitiveness of small and medium-sized organizations is their pursuit to the business excellence, because it has become the most powerful means of achieving competitive advantage of organizations. The paper investigates certified organizations in Montenegro and their contemporary business and commitment towards business excellence. These organizations in Montenegro adapt its business to international standards and procedures that represent the future of economic growth and development of modern business. Research results of Montenegrin organizations were compared with small and medium-sized organizations from Serbia, which won the awards for business excellence "Quality Oscar" in the category of small and medium-sized organizations, for the last three years (2009, 2010, and 2011. The idea comes from the neccessity of Montenegrin economy to give small contribution in order that small and medium organizations adjust their businesses to the new business.

  14. A Federated Digital Identity Management Approach for Business Processes

    Science.gov (United States)

    Bertino, Elisa; Ferrini, Rodolfo; Musci, Andrea; Paci, Federica; Steuer, Kevin J.

    Business processes have gained a lot of attention because of the pressing need for integrating existing resources and services to better fulfill customer needs. A key feature of business processes is that they are built from composable services, referred to as component services, that may belong to different domains. In such a context, flexible multi-domain identity management solutions are crucial for increased security and user-convenience. In particular, it is important that during the execution of a business process the component services be able to verify the identity of the client to check that it has the required permissions for accessing the services. To address the problem of multi-domain identity management, we propose a multi-factor identity attribute verification protocol for business processes that assures clients privacy and handles naming heterogeneity.

  15. A Structured Debriefing Process for International Business Culture Simulations.

    Science.gov (United States)

    McGraw, Peter; Palmer, Ian

    1999-01-01

    Outlines a nine-step structure for debriefing an international business culture simulation. Stresses the need to address three stages in the experiential learning cycle: reflection, processing, and transfer. Appendices include the specific simulation used and a debriefing note. (DB)

  16. Understanding the process of greening of Brazilian business schools

    DEFF Research Database (Denmark)

    Jabbour, C.J.C.; Sarkis, J.; De Sousa Jabbour, A.B.L.;

    2013-01-01

    with researching and teaching; (b) this incorporation process depends on the personal motivation of few or single faculty researchers; (c) the trajectory of the analyzed business schools is marked by advances and stagnation, when analyzing the incorporation of environmental management issues to its...... four core activities; (d) paradoxically, the analyzed business schools can be considered academic leaders in the field, but have had difficulties in adopting environmental management practices internally; (e) there is a "path dependence" effect in this process; (f) there are barriers to organizational...... change towards green business schools; (g) institutional entrepreneurs are important to the process of greening. This research represents the first research shedding light to understanding the process of greening of Brazilian business schools while considering the multidimensional aspects (teaching...

  17. Formal Behavior Modeling: Business Processes Based on Cloud Platform

    Directory of Open Access Journals (Sweden)

    Bo Huang

    2013-06-01

    Full Text Available From a macro level, cloud computing is gathering all the distributed resources originally, and then provided them as a service to the users. Current research focuses the cloud architecture and local small-scale grid computing mainly. The researchers are ignoring to provide a channel to help users to understand the business processes of the entire platform. This article focuses the communication and business links and abstracts them into business processes behaviors. At the same time, this article provides a modeling method to help these behaviors being visual depiction at the initial design of the cloud computing. We combine the SOA architecture and cloud computing together. At last the transferring and the dynamic processing of the service\\data of the business processes can be shown to the stakeholders to verify whether the cloud platform was meeting their requirements which are regarded as simulation of cloud services.

  18. Groupware and Business Process Improvement: technology enabled organisational learning

    Directory of Open Access Journals (Sweden)

    Nereu Kock Jr

    1996-05-01

    Full Text Available Much of the evaluative research on groupware in organisations so far has been preoccupied with the role of groupware as a new interaction media to replace or extend face-to-face communication in groups. It has focused on gains and losses from a group interaction point of view, typically disregarding the impact of other functions such as allowing public access to relevant historical and business process information concerning the organisation. This paper tries to bridge this gap with a focus on the support provided by groupware to business process improvement groups. This paper is based on a qualitative analysis of the effects of the introduction of an asynchronous groupware system into a service company based in Brazil. That analysis suggests that improvements on business redesign efficiency and effectiveness can be attained not only from asynchronous groupware support to group communication, but also from: lIts support for public sharing of historical information about former business process improvement; and 2Its support for providing a repository of information about business processes that could be targets for improvement. The paper is finalised with the proposal of an explanatory model, describing the relationship between the introduction of technology, its integration with a business process improvement meta-process, and its effects on the efficiency and effectiveness of that meta-process.

  19. Integration of GIS and SAP – Improves Business Processes

    Directory of Open Access Journals (Sweden)

    Prof. N. S. Goje

    2012-01-01

    Full Text Available Technology is an important factor to improve business processes. In previous trend businesses have been striving to optimize their processes and improve efficiency by using SAP systems for workflow management and GIS for location based information management. Many advances have been observed in both fields but no direct integration was accomplished due to the complexity involved in handling each system. This resulted in loss of opportunities to leverage spatial analysis capabilities of GIS and business transaction management tools such as SAP. Here we discuss the integration techniques of SAP system with GIS. This paper also focuses on the advantages gained from the Integration of SAP and GIS framework

  20. Planning for the succession process among Galician family businesses. Brief comparison with Portuguese family businesses

    OpenAIRE

    Susana Barbeito Roibal; Gerardo Domínguez Feijoó

    2006-01-01

    A research project on Galician family owned businesses, financed by the University of A Coruña from 2004 to 2005, analyzed results from 57 of these companies that earned a profit of more than 5 million euro in 2003. One of the aspects examined in this project, which is the aim of this article, shows the importance that Galician family business owners pay to the planning for the succession process. Literature on family owned businesses emphasizes the importance of planning in successful occurr...

  1. Outsourcing and corporate social responsibility : Apple in China

    OpenAIRE

    Urakami, Kiyoshi

    2012-01-01

    Electronics industry has seen a tremendous industry shift from the developed countries to the emerging regions such as East and South Asia, particularly during the past four decades. And we can now see a huge industrial capability accumulation in Asia. This research note aims at, firstly, describing basic nature and structure of outsourcing business in Asia, and, secondly, we look into Apple Inc.'s supply chain to examine Apple supplier factory operations in Mainland China from, primarily,...

  2. Modelling Families of Business Process Variants: A Decomposition Driven Method

    OpenAIRE

    Milani, Fredrik; Dumas, Marlon; Ahmed, Naved; Matulevičius, Raimundas

    2013-01-01

    Business processes usually do not exist as singular entities that can be managed in isolation, but rather as families of business process variants. When modelling such families of variants, analysts are confronted with the choice between modelling each variant separately, or modelling multiple or all variants in a single model. Modelling each variant separately leads to a proliferation of models that share common parts, resulting in redundancies and inconsistencies. Meanwhile, modelling all v...

  3. Intelligent monitoring of business processes using case-based reasoning

    OpenAIRE

    Kapetanakis, Stylianos

    2012-01-01

    The work in this thesis presents an approach towards the effective monitoring of business processes using Case-Based Reasoning (CBR). The rationale behind this research was that business processes constitute a fundamental concept of the modern world and there is a constantly emerging need for their efficient control. They can be efficiently represented but not necessarily monitored and diagnosed effectively via an appropriate platform. Motivated by the above observation this research purs...

  4. A User Requirements Analysis Approach Based on Business Processes

    Institute of Scientific and Technical Information of China (English)

    ZHENG Yue-bin; HAN Wen-xiu

    2001-01-01

    Requirements analysis is the most important phase of information system development.Existing requirements analysis techniques concern little or no about features of different business processes.This paper presents a user requirements analysis approach which focuses business processes on the early stage of requirements analysis. It also gives an example of the using of this approach in the analysis of an enterprise information system.

  5. Measures and mechanisms for process monitoring in evolving business networks

    OpenAIRE

    Comuzzi, M.; Vonk, J.; Grefen, P.

    2012-01-01

    The literature on monitoring of cross-organizational processes, executed within business networks, considers monitoring only in the network formation phase, since network establishment determines what can be monitored during process execution. In particular, the impact of evolution in such networks on monitoring is not considered. When a business network evolves, e.g. contracts are introduced, updated, or dropped, or actors join or leave the network, the monitoring requirements of the network...

  6. Analysis of Business Process Models in Enterprise Web Services

    OpenAIRE

    Mabel T. Kung; Zhang, Jenny Y.

    2008-01-01

    This article reports a series of process-based models for the development of e-business using enterprise software applications. Merging management technology in workflow systems is a critical step to provide service-oriented architecture and on-demand business. We propose a value-oriented process technique as a strategic alignment to improve investment value. Our framework focuses on the guidelines for traditional users to identify the structural conflicts in integrating Web services. A compa...

  7. Managing Transformation: Business Process Reengineering or Total Quality Management

    OpenAIRE

    Andrei Ionut Serban

    2015-01-01

    Optimized business processes, continuous innovation, right decisions, forecasting, identifying cost centers, cost savings, higher income, more motivated employees and satisfied customers are the natural desires of any company worldwide, regardless of order size and scope of activity. This paper presents an analysis of two strategic approaches commonly used in the world, Business Process Reengineering and Total Quality Management, concepts that can be used successfully in organizations in Roma...

  8. Planning for the succession process among Galician family businesses. Brief comparison with Portuguese family businesses

    Directory of Open Access Journals (Sweden)

    Susana Barbeito Roibal

    2006-09-01

    Full Text Available A research project on Galician family owned businesses, financed by the University of A Coruña from 2004 to 2005, analyzed results from 57 of these companies that earned a profit of more than 5 million euro in 2003. One of the aspects examined in this project, which is the aim of this article, shows the importance that Galician family business owners pay to the planning for the succession process. Literature on family owned businesses emphasizes the importance of planning in successful occurrences. The obtained results increasingly show changes in the significance that the Galician family business owners give to our focus of study, almost reaching the level of importance that literature has given to the succession process in the last decade.

  9. Framework for information systems development process improvement using heuristics for business processes improvement

    OpenAIRE

    Kojić, Aleksandar

    2015-01-01

    Information systems have an increasingly important role in the successful execution of business processes. Information systems need to be planned and developed so that they create added value. Information system development processes are constantly changing and adjusting to new information technologies, needs of projects, development groups etc. Information system development process can be considered as a special form of general business processes. For general business processes already exis...

  10. MATURITY MODEL FOR IT SERVICE OUTSOURCING IN HIGHER EDUCATION INSTITUTIONS

    Directory of Open Access Journals (Sweden)

    Victoriano Valencia García

    2013-11-01

    Full Text Available The current success of organizations depends on the successful implementation of Information and Comunication Technologies (ICTs. Good governance and ICT management are essential for delivering value, managing technological risks, managing resources and performance measurement. In addition, outsourcing is a strategic option which complements IT services provided internally in organizations. This paper proposes the design of a new holistic maturity model based on standards ISO/IEC 20000 and ISO/IEC 38500, the frameworks and best practices of ITIL and COBIT, with a specific focus on IT outsourcing. This model is validated by practices in the field of higher education, using a questionnaire and a metrics table among other measurement tools. Models, standards and guidelines are proposed in the model for facilitating adaptation to universities and achieving excellence in the outsourcing of IT services. The applicability of the model allows an effective transition to a model of good governance and management of outsourced IT services which, aligned with the core business of universities (teaching, research and innovation, affect the effectiveness and efficiency of its management, optimizes its value and minimizes risks.

  11. Collaborative business process support in eHealth: integrating IHE profiles through ebXML business process specification language.

    Science.gov (United States)

    Dogac, Asuman; Kabak, Yildiray; Namli, Tuncay; Okcan, Alper

    2008-11-01

    Integrating healthcare enterprise (IHE) specifies integration profiles describing selected real world use cases to facilitate the interoperability of healthcare information resources. While realizing a complex real-world scenario, IHE profiles are combined by grouping the related IHE actors. Grouping IHE actors implies that the associated business processes (IHE profiles) that the actors are involved must be combined, that is, the choreography of the resulting collaborative business process must be determined by deciding on the execution sequence of transactions coming from different profiles. There are many IHE profiles and each user or vendor may support a different set of IHE profiles that fits to its business need. However, determining the precedence of all the involved transactions manually for each possible combination of the profiles is a very tedious task. In this paper, we describe how to obtain the overall business process automatically when IHE actors are grouped. For this purpose, we represent the IHE profiles through a standard, machine-processable language, namely, Organization for the Advancement of Structured Information Standards (OASIS) ebusiness eXtensible Markup Language (ebXML) Business Process Specification (ebBP) Language. We define the precedence rules among the transactions of the IHE profiles, again, in a machine-processable way. Then, through a graphical tool, we allow users to select the actors to be grouped and automatically produce the overall business process in a machine-processable format. PMID:19000955

  12. Practical challenges for methods transforming i* goal models into business process models.

    OpenAIRE

    Decreus, Ken; Snoeck, Monique; Poels, Geert

    2009-01-01

    The field of requirements engineering for business processes has grown during the last several years. As business processes are assumed to fulfil organizational goals, goal models could be transformed into business process models that specify how business processes fulfil the organizational goals. Although both the fields of Goal-Oriented RE (GORE) and Business Process Management (BPM) received a lot of attention from researchers, the methods to transform goal models into business process mod...

  13. Business process re-engineering in service operations

    International Nuclear Information System (INIS)

    The concept of business process re-engineering, and how it was applied to the operations of the Consumers Gas Company were discussed. Business process re-engineering was defined as the improvement of the efficiency of the customer-service process, and the overall improvement of practices and operations. The re-engineering project was said to involve a thorough analysis of information technology, current limitations, and business operational needs, undertaken on an enterprise-wide basis. Viewed generically,a re-engineering project was said to have six major components: (1) business drivers (i.e. the articulation of the Company's strategic issues); (2) benchmark measures; (3) future state process models; (4) cost/benefit analysis; (5) a change management plan; and (6) a development plan. Business improvements expected to result from the project include reduced cost of operation, reduction of waste, and a substantially complete re-design of the business process. Management of the project involved a team approach, and help of a consultant to identify the scope of the re-design, its limitations, and future state. A life expectancy of approximately 10 years was given for the re-engineering plan, with annual benefits (in terms of cost reduction) of $4.6 million by the year 2000

  14. Methodology for Modeling and Analysis of Business Processes (MMABP

    Directory of Open Access Journals (Sweden)

    Vaclav Repa

    2015-10-01

    Full Text Available This paper introduces the methodology for modeling business processes. Creation of the methodology is described in terms of the Design Science Method. Firstly, the gap in contemporary Business Process Modeling approaches is identified and general modeling principles which can fill the gap are discussed. The way which these principles have been implemented in the main features of created methodology is described. Most critical identified points of the business process modeling are process states, process hierarchy and the granularity of process description. The methodology has been evaluated by use in the real project. Using the examples from this project the main methodology features are explained together with the significant problems which have been met during the project. Concluding from these problems together with the results of the methodology evaluation the needed future development of the methodology is outlined.

  15. Strategic analysis of steelworks quality control outsourcing: strenghts and weakenesses perceived

    Directory of Open Access Journals (Sweden)

    Mario Cesar Barreto Moraes

    2006-01-01

    Full Text Available The pursuit for methodologies and management ways that are capable of ensuring higher competitiveness on a worldwide basis demand that Organizations establish and implement alternatives ever more innovative. Outsourcing, as a management practice comes to fill a need of specialization within Organizations. Originally created to serve to activities deemed as “middle-purpose”, outsourcing evolved and is now being applied to activities always more relevant within organizational processes. This article essay had the aim of assessing, through a SWOT matrix, the engineering services outsourcing, under the point of view of the company who had outsourced such services. The research has been developed, by a qualitative case study, at the steel mills company, headquartered in Europe. Inaugurated in 2003, the company has an innovative management model, which was conceived with similarities to condominiums, and a large portion of activities has been outsourced.

  16. Planning for the succession process among Galician family businesses

    OpenAIRE

    Susana Barbeito Roibal; Gerardo Domínguez Feijoó; Manuel Martínez Carballo; Eduardo Guillén Solórzano

    2006-01-01

    A research project on Galician family owned businesses, financed by the University of A Coruña from 2004 to 2005, analyzed results from 57 of these companies that earned a profit of more than 5 million euro in 2003. One of the aspects examined in this project, which is the aim of this article, shows the importance that Galician family business owners pay to the planning for the succession process. Literature on family owned businesses emphasizes the importance of planning in successful occurr...

  17. The integrity management cycle as a business process

    Energy Technology Data Exchange (ETDEWEB)

    Ackhurst, Trent B.; Peverelli, Romina P. [PIMS - Pipeline Integrity Management Specialists of London Ltd. (United Kingdom).

    2009-07-01

    It is a best-practice Oil and Gas pipeline integrity and reliability technique to apply integrity management cycles. This is conforms to the business principles of continuous improvement. This paper examines the integrity management cycle - both goals and objectives and subsequent component steps - from a business perspective. Traits that businesses require, to glean maximum benefit from such a cycle, are highlighted. A case study focuses upon an integrity and reliability process developed to apply to pipeline operators. installations. This is compared and contrasted to the pipeline integrity management cycle to underline both cycles. consistency with the principles of continuous improvement. (author)

  18. Application of simulation models for the optimization of business processes

    Science.gov (United States)

    Jašek, Roman; Sedláček, Michal; Chramcov, Bronislav; Dvořák, Jiří

    2016-06-01

    The paper deals with the applications of modeling and simulation tools in the optimization of business processes, especially in solving an optimization of signal flow in security company. As a modeling tool was selected Simul8 software that is used to process modeling based on discrete event simulation and which enables the creation of a visual model of production and distribution processes.

  19. Access Control for Monitoring System-Spanning Business Processes

    NARCIS (Netherlands)

    Bassil, S.; Reichert, M.U.; Bobrik, R.; Bauer, Th.

    2007-01-01

    Integrated process support is highly desirable in environ- ments where data related to a particular (business) process are scattered over distributed and heterogeneous information systems (IS). A process monitoring component is a much-needed module in order to provide an integrated view on all these

  20. Dynamic Programming and Genetic Algorithm for Business Processes Optimisation

    Directory of Open Access Journals (Sweden)

    Mateusz Wibig

    2012-12-01

    Full Text Available There are many business process modelling techniques, which allow to capture features of those processes, but graphical, diagrammatic models seems to be used most in companies and organizations. Although the modelling notations are more and more mature and can be used not only to visualise the process idea but also to implement it in the workflow solution and although modern software allows us to gather a lot of data for analysis purposes, there is still not much commercial used business process optimisation methods. In this paper the scheduling / optimisation method for automatic task scheduling in business processes models is described. The Petri Net model is used, but it can be easily applied to any other modelling notation, where the process is presented as a set of tasks, i.e. BPMN (Business Process Modelling Notation. The method uses Petri Nets’, business processes’ scalability and dynamic programming concept to reduce the necessary computations, by revising only those parts of the model, to which the change was applied.

  1. The Use of Reference Models in Business Process Renovation

    Directory of Open Access Journals (Sweden)

    Dejan Pajk

    2010-01-01

    Full Text Available Enterprise resource planning (ERP systems are often used by companies to automate and enhance their busi- ness processes. The capabilities of ERP systems can be described by best-practice reference models. The purpose of the article is to demonstrate the business process renovation approach with the use of reference models. Although the use of reference models brings many positive effects for business, they are still rarely used in Slovenian small and medium-sized compa- nies. The reasons for this may be found in the reference models themselves as well as in project implementation methodologies. In the article a reference model based on Microsoft Dynamics NAV is suggested. The reference model is designed using upgraded BPMN notation with additional business objects, which help to describe the models in more detail.

  2. Formal Verification of Effectiveness of Control Activities in Business Processes

    Science.gov (United States)

    Arimoto, Yasuhito; Iida, Shusaku; Futatsugi, Kokichi

    It has been an important issue to deal with risks in business processes for achieving companies' goals. This paper introduces a method for applying a formal method to analysis of risks and control activities in business processes in order to evaluate control activities consistently, exhaustively, and to give us potential to have scientific discussion on the result of the evaluation. We focus on document flows in business activities and control activities and risks related to documents because documents play important roles in business. In our method, document flows including control activities are modeled and it is verified by OTS/CafeOBJ Method that risks about falsification of documents are avoided by control activities in the model. The verification is done by interaction between humans and CafeOBJ system with theorem proving, and it raises potential to discuss the result scientifically because the interaction gives us rigorous reasons why the result is derived from the verification.

  3. Adaptive Soa Stack-Based Business Process Monitoring Platform

    Directory of Open Access Journals (Sweden)

    Przemysław Dadel

    2014-01-01

    Full Text Available Executable business processes that formally describe company activities are well placed in the SOA environment as they allow for declarative organization of high-level system logic.However, for both technical and non-technical users, to fully benet from that element of abstractionappropriate business process monitoring systems are required and existing solutions remain unsatisfactory.The paper discusses the problem of business process monitoring in the context of the service orientation paradigm in order to propose an architectural solution and provide implementation of a system for business process monitoring that alleviates the shortcomings of the existing solutions.Various platforms are investigated to obtain a broader view of the monitoring problem and to gather functional and non-functional requirements. These requirements constitute input forthe further analysis and the system design. The monitoring software is then implemented and evaluated according to the specied criteria.An extensible business process monitoring system was designed and built on top of OSGiMM - a dynamic, event-driven, congurable communications layer that provides real-time monitoring capabilities for various types of resources. The system was tested against the stated functional requirements and its implementation provides a starting point for the further work.It is concluded that providing a uniform business process monitoring solution that satises a wide range of users and business process platform vendors is a dicult endeavor. It is furthermore reasoned that only an extensible, open-source, monitoring platform built on top of a scalablecommunication core has a chance to address all the stated and future requirements.

  4. Business process mapping techniques for ISO 9001 and 14001 certifications

    Energy Technology Data Exchange (ETDEWEB)

    Klement, R.E.; Richardson, G.D.

    1997-11-01

    AlliedSignal Federal Manufacturing and Technologies/Kansas City (FM and T/KC) produces nonnuclear components for nuclear weapons. The company has operated the plant for the US Department of Energy (DOE) since 1949. Throughout the history of the plant, procedures have been written to reflect the nuclear weapons industry best practices, and the facility has built a reputation for producing high quality products. The purpose of this presentation is to demonstrate how Total Quality principles were used at FM and T/KC to document processes for ISO 9001 and 14001 certifications. The information presented to the reader will lead to a better understanding of business administration by aligning procedures to key business processes within a business model; converting functional-based procedures to process-based procedures for total integrated resource management; and assigning ownership, validation, and metrics to procedures/processes, adding value to a company`s profitability.

  5. Holonic Business Process Modeling in Small to Medium Sized Enterprises

    Directory of Open Access Journals (Sweden)

    Nur Budi Mulyono

    2012-01-01

    Full Text Available Holonic modeling analysis which is the application of system thinking in design, manage, and improvement, is used in a novel context for business process modeling. An approach and techniques of holon and holarchies is presented specifically for small and medium sized enterprise process modeling development. The fitness of the approach is compared with well known reductionist or task breakdown approach. The strength and weaknesses of the holonic modeling is discussed with illustrating case example in term of its suitability for an Indonesia’s small and medium sized industry. The novel ideas in this paper have great impact on the way analyst should perceive business process. Future research is applying the approach in supply chain context.Key words: Business process, holonic modeling, operations management, small to medium sized enterprise

  6. How Workflow Systems Facilitate Business Process Reengineering and Improvement

    Directory of Open Access Journals (Sweden)

    Mohamed El Khadiri

    2012-03-01

    Full Text Available This paper investigates the relationship between workflow systems and business process reengineering and improvement. The study is based on a real case study at the “Centre Rgional dInvestissement” (CRI of Marrakech, Morocco. The CRI is entrusted to coordinate various investment projects at the regional level. Our previous work has shown that workflow system can be a basis for business process reengineering. However, for continuous process improvement, the system has shown to be insufficient as it fails to deal with exceptions and problem resolutions that informal communications provide. However, when this system is augmented with an expanded corporate memory system that includes social tools, to capture informal communication and data, we are closer to a more complete system that facilitates business process reengineering and improvement.

  7. A Model-driven and Service-oriented framework for the business process improvement

    OpenAIRE

    Andrea Delgado; Francisco Ruiz; Ignacio Garcia-Rodriguez de Guzman; Mario Piattini

    2010-01-01

    Business Process Management (BPM) importance and benefits for organizations to focus on their business processes is nowadays broadly recognized, as business and technology areas are embracing and adopting the paradigm. The Service Oriented Computing (SOC) paradigm bases software development on services to realize business processes. The implementation of business processes as services helps in reducing the gap between these two areas, easing the communication and understanding of business nee...

  8. Theory Building- Towards an understanding of business model innovation processes

    DEFF Research Database (Denmark)

    Taran, Yariv; Boer, Harry; Lindgren, Peter

    2009-01-01

    Companies today, in some industries more than others, invest more capital and resources just to stay competitive, develop more diverse solutions, and increasingly start to think more radically, when considering to innovate their business model. However, the development and innovation of business...... models is a complex venture and has not been widely researched yet. The objective of this paper is therefore 1) to build a [descriptive] theoretical understanding, based on Christensen's (2005) three-step procedure, to business models and their innovation and, as a result of that, 2) to strengthen...... researchers' and practitioners' perspectives as to how the process of business model innovation can be realized. By using various researchers' perspectives and assumptions, we identify relevant inconsistencies, which consequently lead us to propose possible supplementary solutions. We conclude our paper by...

  9. Aligning the Core Business Area Behavior with Non-Core Business Area Behavior by Synchronizing Business Operations with Accounting Records, using a Business Process Management System

    OpenAIRE

    Cornel VINTILA; Adela CORNESCU; Sorina COSTIN

    2011-01-01

    This article aims at establishing the context in which a finite repository of business processes executed within an enterprise can automatically generate manageable transactions, and after that registered and preserved in accounting records. Typically, the actual enterprise software architecture starting from a sum of functionalities, can be perceived as an accumulation of graphical user interfaces, driven by business logic and storing relevant information in a database. The To Be enterprise ...

  10. AGILE: from source of law to business process specification

    NARCIS (Netherlands)

    A. Boer; T. van Engers

    2009-01-01

    The knowledge management problems involved in managing the consequences of organizational change processes triggered by changes in the law, for instance for business processes, services, databases, fielded applications, forms and documents, and internal education, make a good case for application of

  11. Towards a Framework for Business Process Reengineering in Higher Education

    Science.gov (United States)

    Abdous, M'hammed

    2011-01-01

    In this paper, a conceptual and operational framework for business process reengineering in higher education is proposed. The outline of a sequential and non-linear four-step framework designed to reengineer higher education administrative and academic processes is presented. The first two steps, initiating and analysing, are used to examine,…

  12. ELECTRONIC BUSINESS DATA PROCESSING PERIPHERAL EQUIPMENT OCCUPATIONS, SUGGESTED CURRICULA.

    Science.gov (United States)

    Office of Education (DHEW), Washington, DC.

    VOCATIONAL CURRICULUMS ARE SUGGESTED FOR EIGHT ELECTRONIC BUSINESS DATA PROCESSING OCCUPATIONS AS A GUIDE TO TRAINING UNEMPLOYED AND UNDEREMPLOYED PERSONS. THE COURSE OUTLINES AND OTHER MATERIAL WERE PREPARED BY STAFF MEMBERS OF THE INFORMATION AND TRAINING SERVICES DIVISION OF MCGRAW-HILL, INC. CONSULTANTS INCLUDED DATA PROCESSING TRAINING…

  13. Business Process Reengineering, a Crisis Solution or a Necessity

    Directory of Open Access Journals (Sweden)

    Gabriela GHEORGHE

    2012-08-01

    Full Text Available This case study shows that the company decided to implement Business Process Reengineering (BPR not only because external environment had changed, but also due to its obsolete business processes and organizational structure. The article will highlight the importance of the organizations' focusing on sub-goals, in order to finally reach the desired result in the organization's main goals. When rapid evolution has become the fundamental contemporary coordinate, reengineering is a form of company innovative reaction in terms of intensifying competition and globalization. Remodeling the Company in phases of crisis, when time pressure reduces the type and number of solutions that can be adopted, without effective leadership, can lead in most cases to failure. The effect of redesigning the business processes depends on how well it is implemented, coordinated and monitored.

  14. Business Process Reengineering, a Crises Solution or a Necessity

    Directory of Open Access Journals (Sweden)

    Gabriela GHEORGHE

    2011-11-01

    Full Text Available This case study shows that the company decided to implement Business Process Reengineering (BPR not only because external environment had changed, but also due to its obsolete business processes and organizational structure. The article will highlight the importance of the organizations' focusing on sub-goals, in order to finally reach the desired result in the organization's main goals. When rapid evolution has become the fundamental contemporary coordinate, reengineering is a form of company innovative reaction in terms of intensifying competition and globalization. Remodelling the Company in phases of crisis, when time pressure reduces the type and number of solutions that can be adopted, without effective leadership can lead in most cases to failure. The effect of redesigning the business processes depends on how well it is implemented, coordinated and monitored.

  15. Implementing Business Process Redesign: early lessons from the Australian experience

    Directory of Open Access Journals (Sweden)

    Marianne Broadbent

    1995-05-01

    Full Text Available Business Process Redesign (BPR is a change management approach aimed at achieving quantum improvements in business performance. Industry interest levels in BPR are high as a direct result of current difficulties in the global economic climate and tight business conditions. Integral to BPR is the availability of new stable technologies which both stimulate and enable process changes. This paper highlights the experiences of a number of Australian firms which have implemented BPR. A ten step framework for BPR is presented together with a series of caveats. BPR is a difficult, messy and often non-linear activity which challenges many of the ways organisations operate. Information Technology plays a pivotal role in BPR as both an enabler and disenabler for change. Lessons emerging from early Australian experiences with BPR focus on the role of executive sponsorship, consultants, measurements, education and training, technology and people involved in the change process.

  16. Outsourcing R&D Modules of a New Developing Technology

    DEFF Research Database (Denmark)

    Pedersen, Jørgen Lindgaard; Perunovic, Zoran

    2004-01-01

    The paper explores some of the dimensions of the R&D processes: modularity, uncertainty and outsourcing. Ways to divide R&D effort into modules and to argue, either in direction of its modularity, or interdependency, are presented. Further on, uncertainties are segmented into the majors and minor...

  17. Design of Business Process Model Repositories : Requirements, Semantic Annotation Model and Relationship Meta-model

    OpenAIRE

    Elias, Mturi

    2015-01-01

    Business process management is fast becoming one of the most important approaches for designing contemporary organizations and information systems. A critical component of business process management is business process modelling. It is widely accepted that modelling of business processes from scratch is a complex, time-consuming and error-prone task. However the efforts made to model these processes are seldom reused beyond their original purpose. Reuse of business process models has the pot...

  18. Business Process Flexibility: Weick’s Organizational Theory to the Rescue

    OpenAIRE

    Regev, Gil; Wegmann, Alain

    2006-01-01

    For organizations to flourish in a changing environment, their business processes need to be flexible. Designing flexible business processes is a challenge. We use Weick’s theory of organizing to propose some principles for designing flexible business processes and derive some requirements for business process and support system.

  19. A Novel Approach for Periodic Assessment of Business Process Interoperability

    Directory of Open Access Journals (Sweden)

    Badr Elmir

    2011-07-01

    Full Text Available Business collaboration networks provide collaborative organizations a favorable context for automated business process interoperability. This paper aims to present a novel approach for assessing interoperability of process driven services by considering the three main aspects of interoperation: potentiality, compatibility and operational performance. It presents also a software tool that supports the proposed assessment method. In addition to its capacity to track and control the evolution of interoperation degree in time, the proposed tool measures the required effort to reach a planned degree of interoperability. Public accounting of financial authority is given as an illustrative case study of interoperability monitoring in public collaboration network.

  20. Microsoft Visio 2013 business process diagramming and validation

    CERN Document Server

    Parker, David

    2013-01-01

    Microsoft Visio 2013 Business Process Diagramming and Validation provides a comprehensive and practical tutorial including example code and demonstrations for creating validation rules, writing ShapeSheet formulae, and much more.If you are a Microsoft Visio 2013 Professional Edition power user or developer who wants to get to grips with both the essential features of Visio 2013 and the validation rules in this edition, then this book is for you. A working knowledge of Microsoft Visio and optionally .NET for the add-on code is required, though previous knowledge of business process diagramming

  1. A Novel Approach for Periodic Assessment of Business Process Interoperability

    CERN Document Server

    Badr, Elmir

    2011-01-01

    Business collaboration networks provide collaborative organizations a favorable context for automated business process interoperability. This paper aims to present a novel approach for assessing interoperability of process driven services by considering the three main aspects of interoperation: potentiality, compatibility and operational performance. It presents also a software tool that supports the proposed assessment method. In addition to its capacity to track and control the evolution of interoperation degree in time, the proposed tool measures the required effort to reach a planned degree of interoperability. Public accounting of financial authority is given as an illustrative case study of interoperability monitoring in public collaboration network.

  2. 基于社区软件外包服务过程的质量评价方法%Service Quality Evaluation Method for Community-Based Software Outsourcing Process

    Institute of Scientific and Technical Information of China (English)

    姜慧敏; 刘英; 王忠杰; 刘曙

    2009-01-01

    Outsourcing software development to the community developers is a promising model to help reduce software development cost and improve development efficiency.In this paper,we present a method to evaluate the quality of service in the managing such community-based software outsourcing process. In the community-bascd software outsoureing service,a customer(e.g.,a software company)firstly releases the requirement and design specifications of a software system to the community,then the community helps to decompose the whole development tasks into a set of fine-grained tasks(including programming,designing test eases,testing,etc)and allocatee them to community developers(programmers,testers,project managers,etc).These service providers work to fulfill the tasks and submit results to the community.In this service,quality is quite important and it is necessary to evaluate the quality of both final submitted software entities and various development activities,to ensure that all the initial requirements have been completely and correctly accomplished. In our quality evaluation method,there are three types of objects whose service quality need to be evaluated,i.e.,products,behaviors and people.Specifically speaking,they are the deliverables(codes,testeases,test records)submitted by each service provider,the development process,and various community developers,respectively.For each type of the objects,we designed five dimensions ofquality indicators,i.e.time and efficiency,place and cost,quality of service content,resources and conditions,reputation and risk.A set of refined quality indicators is designed for each of the five dimensions. Aiming at each quality indicator,we put forward the corresponding measurement method,i.e.,quantitatively calculating the value of each quality indicator based on the original data automatically collected from the community platform and some subjective evaluation opinions from customers.Then,traditional AHP method is adopted to calculate the

  3. Competition, Speculative Risks, and IT Security Outsourcing

    Science.gov (United States)

    Cezar, Asunur; Cavusoglu, Huseyin; Raghunathan, Srinivasan

    Information security management is becoming a more critical and, simultaneously, a challenging function for many firms. Even though many security managers are skeptical about outsourcing of IT security, others have cited reasons that are used for outsourcing of traditional IT functions for why security outsourcing is likely to increase. Our research offers a novel explanation, based on competitive externalities associated with IT security, for firms' decisions to outsource IT security. We show that if competitive externalities are ignored, then a firm will outsource security if and only if the MSSP offers a quality (or a cost) advantage over in-house operations, which is consistent with the traditional explanation for security outsourcing. However, a higher quality is neither a prerequisite nor a guarantee for a firm to outsource security. The competitive risk environment and the nature of the security function outsourced, in addition to quality, determine firms' outsourcing decisions. If the reward from the competitor's breach is higher than the loss from own breach, then even if the likelihood of a breach is higher under the MSSP the expected benefit from the competitive demand externality may offset the loss from the higher likelihood of breaches, resulting in one or both firms outsourcing security. The incentive to outsource security monitoring is higher than that of infrastructure management because the MSSP can reduce the likelihood of breach on both firms and thus enhance the demand externality effect. The incentive to outsource security monitoring (infrastructure management) is higher (lower) if either the likelihood of breach on both firms is lower (higher) when security is outsourced or the benefit (relative to loss) from the externality is higher (lower). The benefit from the demand externality arising out of a security breach is higher when more of the customers that leave the breached firm switch to the non-breached firm.

  4. Governance of Offshore IT Outsourcing at Shell Global Functions IT-BAM Development and Application of a Governance Framework to Improve Outsourcing Relationships

    OpenAIRE

    Jong, de, P.; Hillegersberg, van, Jos; Eck, van, Pascal; Kolk, van der, H.; Jorissen, Rene; Oshri, Ilan; Kotlarsky, Julia

    2010-01-01

    The lack of effective IT governance is widely recognized as a key inhibitor to successful global IT outsourcing relationships. In this study we present the development and application of a governance framework to improve outsourcing relationships. The approach used to developing an IT governance framework includes a meta model and a customization process to fit the framework to the target organization. The IT governance framework consists of four different elements (1) organisational structur...

  5. INDIAN AGRICULTURE: FOOD PROCESSING BUSINESS OPPORTUNITIES

    OpenAIRE

    Atul H. Salunke

    2016-01-01

    Agriculture has always been the backbone of the Indian economy, contributing about 15 per cent of national Gross Domestic Product.Indian agriculture has been the source of supply of raw materials to our leading industries. Sugar industries, cotton & jute textile industries, flour mills, herbal industries, oil industries, fast food industries, dry fruits industries and plantations all these depend on agriculturethe importance of food processing industries is being increasingly recognized both ...

  6. Process ambiguities in Sino-Danish Business Negotiations

    DEFF Research Database (Denmark)

    Kumar, Rajesh; Worm, Verner

    2004-01-01

    The article analyzes the role played by process ambiguities in Sino-Danish business negotiations. Process ambiguities refer to perceived expectational inconsistencies concerning (1) appropriate forms of behavior; (ii) attributional judgments; and (iii) structuring of the negotiation process. Thes...... businesspeople. An inductive model of sino-Danish negotiations is developed that is based on 24 interviews conducted with Danish expatriate managers in China and 4 interviews with Chinese working in Danish companies. Implications for research and practice are discussed......The article analyzes the role played by process ambiguities in Sino-Danish business negotiations. Process ambiguities refer to perceived expectational inconsistencies concerning (1) appropriate forms of behavior; (ii) attributional judgments; and (iii) structuring of the negotiation process. These...

  7. Analysis of Using Resources in Business Process Modeling and Simulation

    Directory of Open Access Journals (Sweden)

    Vasilecas Olegas

    2014-12-01

    Full Text Available One of the key purposes of Business Process Model and Notation (BPMN is to support graphical representation of the process model. However, such models have a lack of support for the graphical representation of resources, whose processes are used during simulation or execution of process instance. The paper analyzes different methods and their extensions for resource modeling. Further, this article presents a selected set of resource properties that are relevant for resource modeling. The paper proposes an approach that explains how to use the selected set of resource properties for extension of process modeling using BPMN and simulation tools. They are based on BPMN, where business process instances use resources in a concurrency manner.

  8. ENHANCING LEAN SUPPLY CHAIN MATURITY WITH BUSINESS PROCESS MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Jurij Jaklic

    2006-12-01

    Full Text Available In today’s global market the main focus of competition is not only between different companies but also between supply chains. Technological changes and organizational improvements are important for effective supply chain management (SCM, however, the main cause of SCM improvements is not the implementation of an information system (IS itself, but rather a change and an integration of business processes. The paper summarizes the most important concepts of SCM and specifically concentrates on the importance of business process management (BPM in supply chains, because full advantages can be realized when business processes in the supply chain are well defined, integrated and managed. The main purpose of this paper is to show that successful SCM calls for the maturity of supply chain processes in all involved companies and at the supply chain level, which can be realized by using effective BPM methods. A necessary condition for growing of SCM in terms of supply chain process maturity levels is an inter-organizational information system development and process renovation. Yet, BPM should not be considered as a one-time project of IS implementation and process change, but as a permanent process performance measurement, analysis and continuous improvement of the supply chain processes. The concepts are illustrated with a case study of fuel supply process.

  9. A process mining approach to redesign business processes : A case study in gas industry

    NARCIS (Netherlands)

    van Beest, N. R. T. P.; Maruster, L.; Negru,; Jebelean, T; Petcu, D; Zaharie, D

    2007-01-01

    Nowadays organizations have to adjust their business processes along with the changing environment, in order to maintain a competitive advantage. Often, a change in a part of the system which is to support the business process implies a change of the whole system, which causes complex redesign activ

  10. Redesigning business processes : a methodology based on simulation and process mining techniques

    NARCIS (Netherlands)

    Maruster, L.; van Beest, N.R.T.P.

    2009-01-01

    Nowadays, organizations have to adjust their business processes along with the changing environment in order to maintain a competitive advantage. Changing a part of the system to support the business process implies changing the entire system, which leads to complex redesign activities. In this pape

  11. Business Process Modelling Languages in Designing Integrated Information System for Supply Chain Management

    OpenAIRE

    Mohsen Mohammadi; Muriati Mukhtar

    2012-01-01

    A business process model is very germane to the formation of an appropriate information system. For a marked infusion of business processes in the supply chain, the status quo regarding the processes must be totally understood and well secured. Business activities and sequence have to be well kept and properly coordinated by predicting business procedures process from diverse views. This study examines seven BPMLs Data Flow Diagram (DFD), Unified Modelling Language (UML), Business Process Mod...

  12. A toolkit for business process owners to capture early system requirements

    OpenAIRE

    Decreus, Ken; Gailly, Frederik; Poels, Geert

    2008-01-01

    Semantic Business Process Management (SBPM) raises Business Process Management (BPM) from the IT level, where it mostly resides now, to the business level, where it belongs. SBPM provides a rich ontological description of both enterprise and process aspects, and aims to support business process modellers by means of SBPM modelling tools. Unfortunately, no explicit support is foreseen to capture early system requirements coming from the business process owner. To meet this need, we propose a t...

  13. BUSINESS PROCESS MANAGEMENT WITH THE USE OF PATTERNS METHODOLOGY

    Directory of Open Access Journals (Sweden)

    Pedro Bonillo

    2006-11-01

    Full Text Available Present companies require of complex businesses models with an organizational structure, processes and systems that must explicitly be designed. The task to design these business models is clearly interdisciplinary, since it requires knowledge of business development, different processes that happen in the company and of the processes management and technological applications. In software engineering context, it would be advisable to be able to count on a system of methods, tools and techniques that allow reusing the best practices during software development process, according to each one of the processes that are implemented in each domain. On this basis, in this work we propose an integral referential theoretician framework and a methodology that includes from requirements analysis to processes monitoring, supporting analysis, design, and modeling and configuration stages, through patterns use. The proposal methodology is conformed by two macro-processes: the first one related to the creation of the process itself. The second one corresponds to the administration, and includes: maintenance, administration of the process in production and the monitoring through management indicators.

  14. Identifying influential factors of business process performance using dependency analysis

    Science.gov (United States)

    Wetzstein, Branimir; Leitner, Philipp; Rosenberg, Florian; Dustdar, Schahram; Leymann, Frank

    2011-02-01

    We present a comprehensive framework for identifying influential factors of business process performance. In particular, our approach combines monitoring of process events and Quality of Service (QoS) measurements with dependency analysis to effectively identify influential factors. The framework uses data mining techniques to construct tree structures to represent dependencies of a key performance indicator (KPI) on process and QoS metrics. These dependency trees allow business analysts to determine how process KPIs depend on lower-level process metrics and QoS characteristics of the IT infrastructure. The structure of the dependencies enables a drill-down analysis of single factors of influence to gain a deeper knowledge why certain KPI targets are not met.

  15. Um modelo de condução do processo de outsourcing e um estudo de caso na indústria de processamento químico A model for guiding outsourcing process and a case study in the chemical processing industry

    OpenAIRE

    Hercules B. Vernalha; Sílvio R. I. Pires

    2005-01-01

    Estudos tratando do processo de outsourcing em importantes setores industriais não-líderes ao redor do mundo, bem como propondo modelos práticos para a condução do processo de repasse de atividades de manufatura como um todo, e não somente no estágio de decisão, são difíceis de encontrar. Nesse contexto, este artigo procura apresentar um modelo prático para conduzir o processo de outsourcing na sua totalidade, dividindo-o em quatro estágios principais (motivação, decisão, implementação e gest...

  16. An architecture for cross-organizational business processes

    NARCIS (Netherlands)

    Hoffner, Yigal; Ludwig, Heiko; Gülcü, Ceki; Grefen, Paul

    2000-01-01

    Efficient means of electronic interaction are an essential requirement for the integration of different companies' business processes along the value chain. Until recently, this interaction relied on expensive, complex and inflexible solutions, mostly based on EDI or some proprietary means. The high

  17. Business Process Redesign Using EDI: the BHP steel experience

    Directory of Open Access Journals (Sweden)

    Paula Swatman

    1994-05-01

    Full Text Available EDI should not be seen as a competitive weapon - it does not offer a sustainable competitive advantage to its users as did the earlier inter-organisational systems (such as the various airline reservation systems. Instead EDI provides a standardised infrastructure upon which an adopting organisation can reengineer its business processes and thus confers a long-term, strategic and comparative advantage upon such an adopter. The potential for sustained competitive advantage to be derived from EDI arises from its integration with the organisational structure of its implementor, depending upon the implementing organisation's ability to redesign its business processes appropriately. This paper examines the case of (arguably the most sophisticated EDI-using company in Australia, BHP Steel, demonstrating the advantages obtainable by an organisation using EDI as a foundation for its reengineered organisational structure and business processes and concludes that: • there are real benefits to be obtained from an inter organisational electronic trading strategy founded on EDI as the enabling mechanism - benefits which are considerably more extensive than EDI's comparatively simple technical nature would appear to offer; • organisational gateways utilising an Application Generic approach to system integration and isolating the communications issue by insisting on the use of international data communications standards do offer a realistic and successful solution to the problem of internal and external trade for large and sophisticated organisations; • the majority of these achievements would have been either unlikely or totally impossible without BHP Steel's commitment to organisation-wide Business Process Redesign.

  18. Information support for business processes in agro-industrial complex

    Directory of Open Access Journals (Sweden)

    Gairabekova Tamara Izrailovna

    2012-08-01

    Full Text Available The structure of agro-industrial complex management is investigated and typical business processes are singled out. Information tasks for every management level are defined. Variants of information exchange are considered for joining agricultural manufacturers into cooperative societies. Classification of information and analytical reports is offered.

  19. Możliwości zastosowania outsourcing-u w zarządzaniu kredytem handlowym i należnościami od odbiorców

    OpenAIRE

    Papiernik-Wojdera, Marzena

    2010-01-01

    The main goal of this article is presentation of concept, range, advantages and weakness of trade credit and accounts receivable management outsourcing. The article includes short review of outsourcing services in this field, available for polish enterprises. Considerations refer to following problems: the essence and scope of trade credit and accounts receivable management outsourcing, outsourcing-partner selection issues, opportunities and threats in the process of ...

  20. THE USE OF ONLINE ANALYTICAL PROCESSING (OLAP FOR BUSINESS INTELLIGENCE

    Directory of Open Access Journals (Sweden)

    brahim Halil Seyrek

    2007-10-01

    Full Text Available The extensive use of information technology enables organizations to collect huge amounts of data about almost every aspect of their businesses. This large amount of data has a potential to provide valuable information to organizations so that they can maintain and improve their competitive position. Today, the problem for organizations is not data collection but extraction of meaning from the data they have collected. Online Analytical Processing (OLAP is a set of tools to extract useful information from raw data. This paper explains OLAP concepts and techniques and gives examples using a hypothetical business scenario. Suggestions for organizations are also provided.

  1. Immigration and Outsourcing: A General Equilibrium Analysis

    OpenAIRE

    Subhayu Bandoyopadhyay; Wall, Howard J.

    2005-01-01

    This paper analyzes the issues of immigration and outsourcing in a general-equilibrium model of international factor mobility. In our model, legal immigration is controlled through a quota, while outsourcing is determined both by the firms (in response to market conditions) and through policy-imposed barriers. A loosening of the immigration quota reduces outsourcing, enriches capitalists, leads to losses for native workers, and raises national income. If the nation targets an exogenously dete...

  2. REALIZING BUSINESS PROCESS MANAGEMENT BY HELP OF A PROCESS MAPPING DATABASE TOOL

    CERN Document Server

    Vergili, Ceren

    2016-01-01

    In a typical business sector, processes are the building blocks of the achievement. A considerable percentage of the processes are consisting of business processes. This fact is bringing the fact that business sectors are in need of a management discipline. Business Process Management (BPM) is a discipline that combines modelling, automation, execution, control, measurement, and optimization of process by considering enterprise goals, spanning systems, employees, customers, and partners. CERN’s EN – HE – HM section desires to apply the BPM discipline appropriately for improving their necessary technical, administrative and managerial actions to supply appropriate CERN industrial transport, handling and lifting equipment and to maintain it. For this reason, a Process Mapping Database Tool is created to develop a common understanding about how the section members can visualize their processes, agree on quality standards and on how to improve. It provides a management support by establishing Process Charts...

  3. Deferred Action: Theoretical model of process architecture design for emergent business processes

    OpenAIRE

    Patel, N.V.

    2007-01-01

    E-Business modelling and ebusiness systems development assumes fixed company resources, structures, and business processes. Empirical and theoretical evidence suggests that company resources and structures are emergent rather than fixed. Planning business activity in emergent contexts requires flexible ebusiness models based on better management theories and models . This paper builds and proposes a theoretical model of ebusiness systems capable of catering for emergent factors that affect bu...

  4. A Nonlinear Growth Analysis of Integrated Device Manufacturers’ Evolution to the Nanotechnology Manufacturing Outsourcing

    Directory of Open Access Journals (Sweden)

    Hung-Chi Hsiao

    2012-04-01

    Full Text Available With the increasing cost of setting up a semiconductor fabrication facility, coupled with significant costs of developing a leading nanotechnology process, aggressive outsourcing (asset-light business models via working more closely with foundry companies is how semiconductor manufacturing firms are looking to strengthen their sustainable competitive advantages. This study aims to construct a market intelligence framework for developing a wafer demand forecasting model based on long-term trend detection to facilitate decision makers in capacity planning. The proposed framework modifies market variables by employing inventory factors and uses a top-down forecasting approach with nonlinear least square method to estimate the forecast parameters. The nonlinear mathematical approaches could not only be used to examine forecasting performance, but also to anticipate future growth of the semiconductor industry. The results demonstrated the practical viability of this long-term demand forecast framework.

  5. How can ITIL influence IT outsourcing

    OpenAIRE

    Nehme, Jalal; Persson, Marcus; Lahiji, Shahrouz

    2009-01-01

    The purpose of this thesis is to examine the impact of best practices framework like In- formation Technology Infrastructure Library (ITIL) on IT outsourcing implementation. This thesis will examine the research question: “What are ITIL’s effects on IT Outsourcing implementation?” The goal is to find out whether ITIL is applicable in IT outsourcing project, and if it has a positive or negative impact on it. The study of the impact of ITIL in IT outsourcing pro- jects, will start by giving the...

  6. Outsourcing software development offshore making IT work

    CERN Document Server

    Gold, Tandy

    2004-01-01

    THE OFFSHORE IMPERATIVECrunching the Offshore Numbers: What the Financials PortendWelcome to the Definitive Guide on Offshore OutsourcingSetting the Stage: The Compelling Offshore StoryOffshore Outsourcing versus Traditional IT OutsourcingChallenges of Offshore OutsourcingChapter SummaryGetting Started in OffshoreExecutive Support and Communications: The Key to SuccessA Look at an Example of Enlightened Leadership: Handling Employee Impact at a Northeast Utilities CompanyWell-Planned and Executed Communications: A Critical Success Factor for Offshore Program InitiationEstablishing the Offshore

  7. Automated business processes in outbound logistics: An information system perspective

    DEFF Research Database (Denmark)

    Tambo, Torben

    2010-01-01

    This article analyses the potentials and possibilities of changing outbound logistics from highly labour intensive on the information processing side to a more or less fully automated solution. Automation offers advantages in terms of direct labour cost reduction as well as indirect cost reduction...... process alignment with a highly standardised outbound logistics although serving a vast range of customers and countries. Expressing a number of compliance requirements and associated business processes outlines the design criteria for the information system. Implementation of this design with bespoke ERP...... is not a matter of whether the system can or cannot, but a matter of making a technological and economical best fit. Along the formal implementation issues there is a parallel process focused on a mutuality between IT teams, business users, management and external stakeholders in offering relevant...

  8. Business Process Management Integration Solution in Financial Sector

    Directory of Open Access Journals (Sweden)

    2009-01-01

    Full Text Available It is vital for financial services companies to ensure the rapid implementation of new processes to meet speed-to-market, service quality and compliance requirements. This has to be done against a background of increased complexity. An integrated approach to business processes allows products, processes, systems, data and the applications that underpin them to evolve quickly. Whether it’s providing a loan, setting up an insurance policy, or executing an investment instruction, optimizing the sale-to-fulfillment process will always win new business, cement customer loyalty, and reduce costs. Lack of integration across lending, payments and trading, on the other hand, simply presents competitors who are more efficient with a huge profit opportunity.

  9. A Research Strategy for Investigating Business Process Management Approaches

    Directory of Open Access Journals (Sweden)

    James Gibson

    2005-11-01

    Full Text Available We are witnessing a revolution in industry which, if successful, will change forever how business systems are developed and the type of staff required. This paradigm shift has only recently become possible as business process conceptual understanding evolved, technologies have matured and higher abstraction levels have become possible. Industry leads Business Processing Systems research as it has the strategic imperative and resources to be effective. Academic research is faced with three challenges: firstly, how to do effective research in an area of such broad scope, secondly, how to make research relevant to practice, thirdly how to spend limited resources effectively. This paper defines the research framework for effective academic research at the University of Wollongong by the Software Effective Process group. Effective research is enabled by co-ordinating research based on the primacy of the business model and its resultant effective representation in executable systems. The framework aims to build a core research team, promote strong synergy with existing research areas, and create academic and industry relevant research.. We report on the results to date of our pilot program and seek feedback and advice to help us refine our approach. A major Australian project is utilising a new software development lifecycle for ‘system of systems’ development which has arisen out of this research strategy. Later papers will report on both the theoretical basis and practical impacts of this work and other research by the group.

  10. Outsourcing and Pass-Through

    OpenAIRE

    Hellerstein, Rebecca; Villas-Boas, Sofia B.

    2010-01-01

    A large share of international trade occurs through intra-firm transactions. We show that this common cross-border organization of the firm has implications for the well-documented incomplete transmission of shocks across such borders. We present new evidence of an inverse relationship between a firm’s outsourcing of inputs and its rate of exchange-rate pass-through. We then develop a structural econometric model with final assemblers and upstream parts suppliers to quantify how firms’ organi...

  11. A Knowledge-Based Approach for Business Process Reengineering, SHAMASH

    OpenAIRE

    Aler, Ricardo; Borrajo, Daniel; Camacho, David; Sierra Alonso, Almudena

    2002-01-01

    In this paper we present an initial overview of shamash, a process modeling tool for Business Process Reengineering. The main features that differentiate it from most current related tools are its ability to define and use organisation standards, and functional structure, and make automatic model simulation and optimisation of them. shamash is a knowledge based system, and we include a discussion on how knowledge acquisition did take place. Furthemore, we introduce a high level description of...

  12. Offshoring of It and it-enabled services: how far does India benefit from Its outsourcing industry

    Directory of Open Access Journals (Sweden)

    Anindya Bhattacharya

    2008-01-01

    Full Text Available The literature on services offshoring typically focuses on the extent of job losses in the home country. The impact on recipient countries is rarely examined in the western debate on offshore outsourcing. The purpose of this paper is to analyze the impact of offshoring in information technology (IT and IT-enabled services (ITES, including business process outsourcing (BPO, on employment creation and technology diffusion/innovation gap in India. The paper concludes that being a service industry, the IT/ITES sector cannot be expected to solve India's massive unemployment problem. India needs to build labor-intensive, manufactured products, not just services, in order to create jobs for millions of educated but unemployed young Indians. Concerning technology diffusion/innovation gap, in spite of impressive progress achieved by Indian service providers, they continue to lag behind in high-end areas that call for creativity and innovation such as inventing innovative business products, and creating new global markets for such products.

  13. DOCFLOW: AN INTEGRATED DOCUMENT WORKFLOW FOR BUSINESS PROCESS MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Boonsit Yimwadsana

    2011-01-01

    Full Text Available Document management and workflow management systems have been widely used in large business enterprises to improve productivity. However, they still do not gain large acceptance in small and mediumsized businesses due to their cost and complexity. In addition, document management and workflow management systems are often used separately because they solve different problems. Only some part of document management systems should be tied together with workflow management systems. However, in most business environment, documents actually flow according to workflow definitions. Our work, thus, combines the two concepts together and simplifies the management of both document and workflow to fit business users. Our application, DocFlow, is designed with simplicity in mind while still maintaining necessary workflow and document management standard features with security. Approval mechanism is naturally included in the workflow, and the approval can be performed by a group of actors such that only one of the team members is sufficient to make the group's decision. A case study of news publishing process is shown to demonstrate how DocFlow can be used to create a workflow that fits the news publishing process.

  14. Enterprise applications of semantic technologies for business process management

    Institute of Scientific and Technical Information of China (English)

    Ralf MUELLER

    2012-01-01

    1 Introduction Today's business process management (BPM)systems have evolved to provide rich and sophisticated tooling and runtime support for subject domain experts,business analysts,development,and information technology (IT).However,the evolution of BPM systems led to a jungle of different representation formats for the various artifacts in such systems.These include models for value chains,strategies,goals,and objectives on the analysis side,business process models,organizational data and service models,and finally models for the implementation of a BPM system to a runtime infrastructure.In many systems,the complex relationships between the entities of a BPM system are vaguely documented,let alone be formalized in a machine readable way.This is where semantic technologies kick in:to provide the foundation for formalizing the complex relationships of a business in a common model using Web Ontology Language (OWL) ontologies.This avoids information silos and enables a holistic view to a BPM system using SPARQL.

  15. The Evaluation and Selection of Outsourcing Suppliers in Mass Customization (MC)

    Institute of Scientific and Technical Information of China (English)

    LI Wen-wu; WANG Li-ya

    2005-01-01

    Many MC companies find it necessary to cooperate with a large number of outsourcing suppliers to pro vide MC products according to customers' diversified orders. To this end,how to select competitve suppliers for the outsourcing manufacturing of non-core processes is the key to establish strong supply chain ally of MC company as well as make the company more efficient in its core manufacturing processes. A procedure of selecting outsourcing suppliers was presented to identify and find competitive suppliers. The continuous improvement of this procedure was proposed to ensure the optimal supply chain of MC company in the long run. Besides ,a multi-criteria evaluation model in the procedure was set up according to MC's characteristic with fuzzy multi-criteria methods combined to solve the fuzzy problems of criteria weight and qualitative attribute value. A case study of MC manufacturing company was provided to show that the procedure,model and methods are effective to select outsourcing suppliers.

  16. Enabling Support of Collaborative Cross-enterprise Business Processes for Legacy ERP Systems

    OpenAIRE

    Alksnis, Gundars; Asņina, Ērika; Kirikova, Mārīte; Meiers, Egils

    2015-01-01

    In order to create innovative business products, share knowledge between people and businesses, or increase the control and quality of services, more and more often enterprise business processes involve in collaborations by delegating or providing some pieces of work to other enterprises. Necessity to cooperate in the cross-enterprise setting leads to Collaborative Business Processes (CBPs). The difference between CBPs and Business Processes (BPs) is in the decentralized coordination, flexibl...

  17. Identity Management in Business Process Modelling: A Model-Driven Approach

    OpenAIRE

    Klarl, Heiko; Wolff, Christian; Emig, Christian

    2008-01-01

    The modelling of business processes is widely used in enterprises. Though this is very common, requirements for identity management and access control are often collected separately in documents or requirement tools. Due to the business-driven background of access control, this kind of requirement should be collected at the business site's business process model. This work introduces a meta-model for modelling access control requirements at the business process level. It combines the model an...

  18. Process Performance Measurement as Part of Business Process Management in Manufacturing Area

    OpenAIRE

    Tupa, Jiri

    2010-01-01

    This chapter presents an example of process controlling application. Process controlling described in this paper, comprises the following components: Evaluation of the efficiency of business processes based on key performance indicators Transparent representation of procedures actually performed for cause analysis. Deduction of optimization measures. Continuous monitoring of success developments. Organizational analysis. The process controlling is very important tool for process improvement i...

  19. 对高校图书馆图书编目业务外包的几点思考%Some thoughts on the outsourcing of library books cataloging in University

    Institute of Scientific and Technical Information of China (English)

    张弘

    2015-01-01

    面对高校的连年扩招,教育部的教学评估以及高校图书馆自身运营成本的增加等问题,高校图书馆一些辅助性业务早在20世纪末就已经开始外包给专业公司完成。但作为图书馆核心业务的图书编目、加工,近些年也开始由本馆自行完成转变为委托外部专业图书公司代理加工。面对这一现象,本文在分析图书馆编目业务外包现状的基础上,提出了对外包图书公司的外包前和外包后评价策略,以及加强馆内各部门的沟通与协调机制。%facing the college enrollment in recent years,the teaching evaluation of the Ministry of educa-tion and university library its operating costs increased,University Library some auxiliary businesses early at the end of the 20th century began outsourcing to professional firms to complete.But as the core operation of library cataloging,processing in recent years have begun to the museum itself into external professional book company commissioned agent processing.In the face of this phenomenon,this article in the analysis of Library Cataloging Outsourcing status based on the proposed of book outsourcing company's outsourcing and outsourcing evaluation strategy,and strengthen the museum in the Depart-ment of communication and coordination mechanism.

  20. Exploring the Reshoring and Insourcing Decision Making Process

    DEFF Research Database (Denmark)

    Bals, Lydia; Kirchoff, Jon F.; Foerstl, Kai

    2016-01-01

    The topics of reshoring and insourcing have recently become more widely discussed among operations management and international business scholars and managers, as some firms are revoking their offshoring and outsourcing decisions. This research focuses on and clarifies the decision making processes...

  1. Globalisation of production and innovation: how outsourcing is reshaping an advanced manufacturing area

    OpenAIRE

    Cusmano, Lucia; Mancusi, Maria Luisa; Morrison, Andrea

    2010-01-01

    Abstract This paper investigates the determinants and the spatial and functional dimensions of firms? outsourcing. Based on a large survey of manufacturing firms in Lombardy, the analysis shows that outsourcing is remarkably wide across sectors and has a clear regional dimension, concerning highly skilled firms at most. Offshoring is still a minor fraction of the deverticalisation process, largely related to wider strategies of internationalisation by foreign group subsidiaries at ...

  2. Establishing a Business Process Reference Model for Universities

    KAUST Repository

    Svensson, Carsten

    2012-09-01

    Modern universities are by any standard complex organizations that, from an IT perspective, present a number of unique challenges. This paper will propose establishing a business process reference framework. The benefit to the users would be a better understanding of the system landscape, business process enablement, collection of performance data and systematic reuse of existing community experience and knowledge. For these reasons reference models such as the SCOR (Supply Chain Operations Reference), DCOR (Design Chain Operations Reference) and ITIL (Information Technology Infrastructure Library) have gained popularity among organizations in both the private and public sectors. We speculate that this success can be replicated in a university setting. Furthermore the paper will outline how the research group suggests moving ahead with the research which will lead to a reference model.

  3. 对日软件服务外包产业知识外溢模式、过程与影响因素分析%The Analysis of Japanese Software Service Outsourcing Industry Knowledge Spillover Model,Process and Influencing Factors

    Institute of Scientific and Technical Information of China (English)

    林莉; 王瑜杰

    2013-01-01

    随着全球经济一体化以及专业化分工的深入,面对快速多变的市场需求,企业充分利用内外部资源提升竞争能力,外包模式应运而生。针对对日软件服务外包产业发包对象的特殊性,从知识外溢内涵、生产函数分析出发,探讨对日软件服务外包模式,分析外包知识外溢过程,以此为基础探究对日软件服务外包中知识外溢的影响因素。%With the further development of global economic integration and specialized division of labor,confronting the rapidly changing market demand,enterprises make good use of their internal and external resources to promote competition ability,so outsourcing model arises at the historic moment.According to the particularity of contract object of the Japanese software service outsourcing industry,the paper starts from the analysis on knowledge spillover connotation and production function,discusses the Japanese software outsourcing service model and analyzes the process of outsourcing knowledge spill-over.On this basis,the paper explores the influencing factors of the Japanese software outsourcing services knowledge spill-over .

  4. Investigating Outsourcing Implementation in Iranian Organizations

    Directory of Open Access Journals (Sweden)

    Changiz Valmohammadi

    2012-02-01

    Full Text Available The aim of this study is threefold, first to explore the extent of outsourcing implementation in Iranian organizations, second, given contextual factors of the country to identify drivers and barriers of outsourcing implementation among the investigated organizations and thirdly, to survey if there is any relationship between outsourcing functions and organizational performance of Iranian organizations, mainly based on a descriptive analysis. Based on the review of literature 16 main functions and activities which are widely outsourced and drivers and barriers of outsourcing implementation were identified. A questionnaire was designed and distributed among Iranian organizations. Based on 197 returned questionnaires the extent of outsourcing for various functions in the surveyed organizations was determined. Results indicate that most of the sample organizations realize the importance and the role of outsourcing strategy in gaining and increasing competitiveness and competitive advantage over their competition which could hopefully lead to the increase of their profitability. However, the result of the chi-square test cannot confirm that the implementation of outsourcing is significantly related to greater company success in Iranian industries context.

  5. Outsourcing: Newman Library, Baruch College/CUNY.

    Science.gov (United States)

    Duchin, Douglas

    1998-01-01

    City University of New York libraries turned to outsourcing of cataloging and acquisitions when the library technical services departments of the 19 colleges consolidated into one office. Discusses how needs of the colleges were determined, costs of technical services, how a vendo was located, and the results of the decision to outsource.…

  6. Technology in healthcare : business process reengineering and RFID

    OpenAIRE

    Caldas, Tânia Patrícia Vieira

    2012-01-01

    The purpose of this dissertation is to analyse if Radio Frequency Identification (RFID) can be used to improve the patient’s food chain at Hospital Beatriz Ângelo. Under the theory of Business Process Reengineering, the patient’s food chain and related activities are monitored and documented. As a result, the main problems and wasteful activities are identified, being some examples of it, lack of internal auditing to the number of meals served, and the time consumed when printi...

  7. THE USE OF ONLINE ANALYTICAL PROCESSING (OLAP) FOR BUSINESS INTELLIGENCE

    OpenAIRE

    brahim Halil Seyrek

    2007-01-01

    The extensive use of information technology enables organizations to collect huge amounts of data about almost every aspect of their businesses. This large amount of data has a potential to provide valuable information to organizations so that they can maintain and improve their competitive position. Today, the problem for organizations is not data collection but extraction of meaning from the data they have collected. Online Analytical Processing (OLAP) is a set of tools to extract useful in...

  8. BUSINESS PROCESS IMPROVEMENT BY APPLYING BENCHMARKING BASED MODEL

    OpenAIRE

    Aleksandar Vujovic; Zdravko Krivokapic; Jelena Jovanovic; Sanja Pekovic; Radivoje Micunovic

    2013-01-01

    The choice of theme is identified by the need to improve business processes in organizations, as well as the continuous improvement of overall quality, which is under-represented in the Montenegrin organizations. The state of Montenegro has recognized t he growing importance of small and medium-sized organizations in the development of the national economy. Small and medium-sized organizations are the drivers of future economic growth and development of every country whose competitiveness has...

  9. Business process modelling in small- to medium-sized enterprises

    OpenAIRE

    Tam, ASM; Chu, LK; D. Sculli

    2001-01-01

    Data flow analysis is used in a novel context for business process modelling. A framework is presented together with its enterprise modelling concepts and the associated modelling tools. The framework was specifically developed for small- to medium-sized industries. The strengths and weaknesses of the general data flow analysis approach are discussed in terms of its suitability for Hong Kong's small- to medium-sized industries. A case example is also presented to illustrate the methodology.

  10. FORTES: Forensic Information Flow Analysis of Business Processes

    OpenAIRE

    Accorsi, Rafael; Müller, Günter

    2010-01-01

    Nearly 70% of all business processes in use today rely on automated workflow systems for their execution. Despite the growing expenses in the design of advanced tools for secure and compliant deployment of workflows, an exponential growth of dependability incidents persists. Concepts beyond access control focusing on information flow control offer new paradigms to design security mechanisms for reliable and secure IT-based workflows. This talk presents FORTES, an approach for the forensic...

  11. Business process solution `Joint MEISTER`; Gyomu shien solution `Joint MEISTER`

    Energy Technology Data Exchange (ETDEWEB)

    Watanabe, Y.; Ito, S. [Fuji Electric Co. Ltd., Tokyo (Japan)

    1998-12-10

    The business process solution `Joint{sub M}EISTER` can be ranked among computer systems represented by groupware and WWW applications. This paper describes its typical system, ExchangeUSE work flow solution, and the effect of its introduction, citing a concrete case. The Company A introduced the ExchangeUSE work flow for traveling expenses adjustment and attendance, and has gained a reduction of 7 man-months/month. (author)

  12. ENHANCING LEAN SUPPLY CHAIN MATURITY WITH BUSINESS PROCESS MANAGEMENT

    OpenAIRE

    Jurij Jaklic; Peter Trkman; Ales Groznik; Mojca Indihar Stemberger

    2006-01-01

    In today’s global market the main focus of competition is not only between different companies but also between supply chains. Technological changes and organizational improvements are important for effective supply chain management (SCM), however, the main cause of SCM improvements is not the implementation of an information system (IS) itself, but rather a change and an integration of business processes. The paper summarizes the most important concepts of SCM and specifically concentrates o...

  13. Shamash: an AI tool for modelling and optimizing business processes

    OpenAIRE

    Camacho, David; Aler, Ricardo; Borrajo, Daniel; Sierra Alonso, Almudena

    2001-01-01

    In this paper we describe SHAMASH, a tool for modeling and automatically optimizing Business Processes. The main features that differentiate it from most current related tools are its ability to define and use organisation standards, and functional structure, and make automatic model simulations and optimisation of them. SHAMASH is a knowledge based system, and we include a discussion on how knowledge acquisition takes place. Furthermore, we introduce a high level description of the architect...

  14. Business Process driven solutions for innovative enterprise information systems

    OpenAIRE

    Taglino, Francesco; Lezoche, Mario

    2008-01-01

    Existing limitations and problems in the current life-cycle of software applications will encourage new development paradigms. New technological trends, aiming at responding to current needs, such as flexibility, dynamicity, scalability, will certainly drive the envisaged changes. In this paper, possible solutions for the development and maintenance of innovative enterprise information systems (IS) are outlined. In particular, it will be argued about business process driven approach to inform...

  15. Aligning ICT with Financial Budgeting and Forecasting Business Process

    OpenAIRE

    Dhadwal, Amandeep

    2015-01-01

    Focusing on improvement of budgeting and forecasting process has direct and critical impact on organizational fiscal health. Pinning the future state timely drives efficiency, improves planning, and puts down the building stone for long term success and higher profit margins. The following research is based on the same principles. The research was done with organization’s business and IT team with a focus of providing suggestions that enable IT to be better aligned with financial budgetin...

  16. Business processes integration and performance indicators in a PLM

    OpenAIRE

    Bissay, Aurélie; Pernelle, Philippe; Lefebvre, Arnaud; Bouras, Abdelaziz

    2008-01-01

    International audience In an economic environment more and more competitive, the effective management of information and knowledge is a strategic issue for industrial enterprises. In the global marketplace, companies must use reactive strategies and reduce their products development cycle. In this context, the PLM (Product Lifecycle Management) is considered as a key component of the information system. The aim of this paper is to present an approach to integrate Business Processes in a PL...

  17. Business Process Redesign Using EDI: the BHP steel experience

    OpenAIRE

    Paula Swatman

    1994-01-01

    EDI should not be seen as a competitive weapon - it does not offer a sustainable competitive advantage to its users as did the earlier inter-organisational systems (such as the various airline reservation systems). Instead EDI provides a standardised infrastructure upon which an adopting organisation can reengineer its business processes and thus confers a long-term, strategic and comparative advantage upon such an adopter. The potential for sustained competitive advantage to be derived from ...

  18. Business Processes for Enhancing Coordination in Supply Networks

    OpenAIRE

    Henry Xu

    2015-01-01

    In today's supply networks, characterised by increased complexity and uncertainty, fast flow of information and decisions across the supply network is fundamental for improving efficiency and customer service in the global market. In such a complex, dynamic environment, the overall performance of the supply network can only be improved through better coordination of inter-related, boundary-spanning business processes in the network. This paper proposes a conceptual framework for enhanced coor...

  19. Innovation Seeking Strategy of IT Outsourcing on e-Europe

    Directory of Open Access Journals (Sweden)

    Alexandru CAPATINA

    2007-01-01

    Full Text Available In this paper, we emphasize the opportunities concerning theimplementation of an intelligence receptive organizational culture, that allows the fast and flexible response of companies’ strategies in the competitive e-business. Due to the promotion of an an intelligence receptive culture, e-Europe software companies start to see the Romanian IT firms as extremely attractive targets foroutsourcing projects that suppose not only NOT the creation of specialized software, but also the overtaking of maintenance or suppoert services. The creation of a website designed to facilitate the outsourcing projects will assure the increase of the Romanian IT companies’ visibility in e-Europe.

  20. Outsourcing lead optimization: constant change is here to stay.

    Science.gov (United States)

    Clark, David E

    2007-01-01

    Since last reviewed in 2004, the market for outsourcing lead optimization has continued to grow and to change. Here, I review some of the key events that have taken place in this time, particularly merger and acquisition activity, and also seek to delineate some of the emerging trends. Of special note are the rise of low-cost companies providing contract services in Eastern Europe and Asia, and the varying responses to this trend by established companies in Western Europe and the USA. Overall, the marketplace remains highly competitive and dynamic and, as such, is a challenging and exciting place in which to conduct business. PMID:17198974