WorldWideScience

Sample records for business process outsourcing

  1. Business Process Outsourcing

    Directory of Open Access Journals (Sweden)

    Doina FOTACHE

    2006-01-01

    Full Text Available Business Process Outsourcing (BPO is gaining widespread acceptance throughout the US, Europe, South America and Asia Pacific as the top executives of leading multinationals turn to outsourcing as a strategic management tool for improving corporate performance, profitability and shareholder value. BPO started to emerge a few years ago as follow-on to IT outsourcing. The concept is not new; BPO is the contracting of a specific business task. Outsourcing focuses on adding value typically to non-core and non-complex activities by buying in best practices and economies of scale. Because reduce costs, focus on core strategic activities and improve customer service, an increasing number of organizations in both the public and the private sector are looking toward BPO as a solution to their needs.

  2. ORGANIZATIONAL CHANGE: BUSINESS PROCESS REENGINEERING OR OUTSOURCING?

    Directory of Open Access Journals (Sweden)

    Pellicelli Michela

    2012-12-01

    Full Text Available This article will analyze the logic behind the adoption of Business Process Reengineering and outsourcing. The first part analyzes Business Process Reengineering as a technique for analysis and for defining the business processes implemented by organizations in order to make the achievement of corporate objectives more efficient and effective. Nevertheless, this approach has some limits when the reengineering project aims solely at cost reduction. In any event, for several activities management must constantly evaluate the alternative to turning to outsourcing. In the second part we thus observe what should be the evaluations of management in order to pursue the objectives of maximum efficiency, economic efficiency, and productivity. Starting from the methodological assumptions that aid our understanding of the outsourcing of processes and that represent the operational and conceptual framework for the existence of this approach, several models will be analyzed held to be significant for determining those processes that can be outsourced, from a “strategic” point of view, and that are useful for deciding on the shift from BPR to outsourcing.

  3. Web Services Support for Dynamic Business Process Outsourcing

    OpenAIRE

    Grefen, Paul; Ludwig, Heiko; Dan, Asit; Angelov, Samuil

    2003-01-01

    Outsourcing of business processes is crucial for organizations to be effective, efficient and flexible. To meet fast-changing market conditions, dynamic outsourcing is required, in which business relationships are established and enacted on-the-fly in an adaptive, fine-grained way unrestricted by geographic distance. This requires automated means for both the establishment of outsourcing relationships and for the enactment of services performed in these relationships over electronic channels....

  4. Web Services Support for Dynamic Business Process Outsourcing

    NARCIS (Netherlands)

    Grefen, Paul; Ludwig, Heiko; Dan, Asit; Angelov, Samuil

    2003-01-01

    Outsourcing of business processes is crucial for organizations to be effective, efficient and flexible. To meet fast-changing market conditions, dynamic outsourcing is required, in which business relationships are established and enacted on-the-fly in an adaptive, fine-grained way unrestricted by ge

  5. Competent statistical programmer: Need of business process outsourcing industry

    Directory of Open Access Journals (Sweden)

    Imran Khan

    2014-01-01

    Full Text Available Over the last two decades Business Process Outsourcing (BPO has evolved as much mature practice. India is looked as preferred destination for pharmaceutical outsourcing over a cost arbitrage. Among the biometrics outsourcing, statistical programming and analysis required very niche skill for service delivery. The demand and supply ratios are imbalance due to high churn out rate and less supply of competent programmer. Industry is moving from task delivery to ownership and accountability. The paradigm shift from an outsourcing to consulting is triggering the need for competent statistical programmer. Programmers should be trained in technical, analytical, problem solving, decision making and soft skill as the expectations from the customer are changing from task delivery to accountability of the project. This paper will highlight the common issue SAS programming service industry is facing and skills the programmers need to develop to cope up with these changes.

  6. Competent statistical programmer: Need of business process outsourcing industry.

    Science.gov (United States)

    Khan, Imran

    2014-07-01

    Over the last two decades Business Process Outsourcing (BPO) has evolved as much mature practice. India is looked as preferred destination for pharmaceutical outsourcing over a cost arbitrage. Among the biometrics outsourcing, statistical programming and analysis required very niche skill for service delivery. The demand and supply ratios are imbalance due to high churn out rate and less supply of competent programmer. Industry is moving from task delivery to ownership and accountability. The paradigm shift from an outsourcing to consulting is triggering the need for competent statistical programmer. Programmers should be trained in technical, analytical, problem solving, decision making and soft skill as the expectations from the customer are changing from task delivery to accountability of the project. This paper will highlight the common issue SAS programming service industry is facing and skills the programmers need to develop to cope up with these changes. PMID:24987578

  7. Competent statistical programmer: Need of business process outsourcing industry.

    Science.gov (United States)

    Khan, Imran

    2014-07-01

    Over the last two decades Business Process Outsourcing (BPO) has evolved as much mature practice. India is looked as preferred destination for pharmaceutical outsourcing over a cost arbitrage. Among the biometrics outsourcing, statistical programming and analysis required very niche skill for service delivery. The demand and supply ratios are imbalance due to high churn out rate and less supply of competent programmer. Industry is moving from task delivery to ownership and accountability. The paradigm shift from an outsourcing to consulting is triggering the need for competent statistical programmer. Programmers should be trained in technical, analytical, problem solving, decision making and soft skill as the expectations from the customer are changing from task delivery to accountability of the project. This paper will highlight the common issue SAS programming service industry is facing and skills the programmers need to develop to cope up with these changes.

  8. Expanding RP-US Linkages in Business Process Outsourcing

    OpenAIRE

    Ceferino S. Rodolfo

    2006-01-01

    The Business Process Outsourcing (BPO) sector has experienced unprecedented global growth. This has greatly benefited the Philippines, where BPO has five main segments : call centers, medical transcription, animation, software development, and shared services. High population level, cultural affinity with the major markets, and advanced telecoms infrastructure are the key advantages of the Philippines. Political stability, on the other hand, is its main weakness. To ensure the sustainability ...

  9. Antecedents of Success in Business Process Outsourcing: An Empirical Study of the Indian BPO Sector

    Directory of Open Access Journals (Sweden)

    Prof A. K. Saini

    2009-07-01

    Full Text Available Global sourcing of technology related services is estimated tohave grown to reach USD 70-76 billion in 2007 of which ITBPOservices, growing at an above-sector-average rate ofnearly 8 per cent, remain the largest category, accounting foran increasing share of the worldwide technology sectorrevenue aggregate (Nasscom, 2008. This rising ubiquity of ITenabled outsourcing especially business process outsourcing(or BPO has led to heightened interest in both the practitionerand academic communities on the reasons and practicesleading to successful outcomes. Both communities haveincreasingly referred to business process outsourcing as a formof strategic partnership indicating the predominance ofrelational governance mechanisms. Reality however is far fromthat. We establish the importance on control over partnershipquality exemplified in the form of a structured contract and itsassociated monitoring mechanisms through an empirical studyof 124 business process outsourcing relationships in some ofIndia’s most established BPO vendors.

  10. E-Clubbing:  New Trends in Business Process Outsourcing

    DEFF Research Database (Denmark)

    Carugati, Andrea; Rossignoli, Cacilia; Mola, Lapo

    2008-01-01

    as players that leverage new technologies to facilitate B2B internet-mediated relationships. Nowadays these players are enlarging their services, from simple intermediation to include the outsourcing of entire business processes. Using a longitudinal qualitative field study of an e-marketplace providing...... the outsourcing of the procurement process we develop an in depth understanding of the role of these extended intermediaries in the shaping of the collaborative practices among different organizations. The paper proposes that, as marketplaces engage in complex process outsourcing practices they generate new...... consequence, the e-marketplace assumes the paradoxical role of an agent who heightens the fences of the transactions instead of leveling them. Based on these first results we conclude with implications for the technology mediated Business Process Outsourcing (BPO) practice....

  11. Decision Making Model for Business Process Outsourcing of Enterprise Content Management

    OpenAIRE

    Zhuojun Yi; Dongming Xu

    2013-01-01

    Business process outsourcing (BPO) in enterprise content management (ECM) is a growing though immature market. BPO in ECM focuses on pursuing market transactions in the process of managing all types of content being used in organizations. However, inadequate sourcing decisions lead to organizational sensitive content exposure, high transaction cost, poor outsourcer performance, low flexibility. ECM BPO in general is rarely discussed in the literature and no discussion was found on decision ma...

  12. Survey for Sensor-Cloud System from Business Process Outsourcing Perspective

    OpenAIRE

    JeongYeon Kim

    2015-01-01

    Cloud computing is a new IT trend to meet the new business requirements such as business agility and operational efficiency with business process outsourcing (BPO). Sensor-Cloud infrastructure is the extended form of cloud computing to manage the sensors which are scattered throughout the network. Several benefits of adopting cloud computing including cost saving, high scalability, and business risk reductions also can be applied to sensor data collection. As a first investment for new techno...

  13. The domestic turn : business processing outsourcing and the growing automation of Kenyan organisations

    NARCIS (Netherlands)

    Mann, L.; Graham, M.

    2015-01-01

    After observing the growth of the Indian and Filipino Business Processing Outsourcing sectors, Kenyan policy-makers and managers made substantial investments in international internet infrastructure and BPO marketing campaigns. While observers continue to discuss the sector in terms of its internati

  14. Training Drivers, Competitive Strategy and Clients' Needs: Case Studies of Three Business Process Outsourcing Organisations

    Science.gov (United States)

    Malik, Ashish

    2009-01-01

    Purpose: The purpose of this paper is to examine the factors that drive a firm's decision to invest in training in India's IT-enabled services/business process outsourcing (ITeS/BPO) sector. It aims to consider a much-neglected area and an often-cited need to consider external factors, especially the needs of an organisation's clients in a firm's…

  15. A Pakistani Business Process Outsourcing (BPO) Firm’s Internationalisation Strategy for the American Market

    OpenAIRE

    Patel, Obaid Saleem

    2012-01-01

    Internationalisation of firms, in particular tangible products exporting companies from the West to other parts of the globe, has been a well-researched topic with major contributions to this discipline coming in the forms of market entry theories (Stages theory, Transaction Cost Analysis and the Network Approach) and incentives of internationalisation. However, Service oriented Business Process Outsourcing (BPO) firms from countries like Pakistan in South Asia operating in the United Sta...

  16. Strategien und Erfolgsfaktoren von Anbietern im IT und Business Process Outsourcing in Deutschland

    OpenAIRE

    Georgius, Alexander; Heinzl, Armin

    2004-01-01

    Die bisherige Outsourcingliteratur fokussiert nahezu ausschließlich die Kundensicht. Fragen des Anbieterverhaltens bleiben weitgehend ausgeklammert. Dieser Beitrag untersucht Strategien und Erfolgsfaktoren von zehn führenden Anbietern im IT und Business Process Outsourcing in Deutschland. Als Grundlage dient ein konzeptioneller Bezugsrahmen, der die Determinanten des Erfolges eines Outsourcinganbieters erklärt. Mit Hilfe der bestehenden Literatur werden sowohl externe als auch interne Erfolgs...

  17. Decision Making Model for Business Process Outsourcing of Enterprise Content Management

    Directory of Open Access Journals (Sweden)

    Zhuojun Yi

    2013-03-01

    Full Text Available Business process outsourcing (BPO in enterprise content management (ECM is a growing though immature market. BPO in ECM focuses on pursuing market transactions in the process of managing all types of content being used in organizations. However, inadequate sourcing decisions lead to organizational sensitive content exposure, high transaction cost, poor outsourcer performance, low flexibility. ECM BPO in general is rarely discussed in the literature and no discussion was found on decision making strategies in ECM BPO. In this paper, we present a decision making model for ECM BPO that will fill the literature gap and guide industry practitioners with ECM sourcing decision making strategies. Our proposed decision making model includes two parts. Part one is an ECM functional framework that shows what functionality component or functionality combinations can be outsourced. Part two is a decision making model that provides guidance for decision making in ECM BPO. We apply the model in two case studies, and the results indicate that the model can guide the sourcing decision making process for organizations, and determine the factors when considering sourcing alternatives in ECM.

  18. Secured Communication for Business Process Outsourcing Using Optimized Arithmetic Cryptography Protocol Based on Virtual Parties

    Science.gov (United States)

    Pathak, Rohit; Joshi, Satyadhar

    Within a span of over a decade, India has become one of the most favored destinations across the world for Business Process Outsourcing (BPO) operations. India has rapidly achieved the status of being the most preferred destination for BPO for companies located in the US and Europe. Security and privacy are the two major issues needed to be addressed by the Indian software industry to have an increased and long-term outsourcing contract from the US. Another important issue is about sharing employee’s information to ensure that data and vital information of an outsourcing company is secured and protected. To ensure that the confidentiality of a client’s information is maintained, BPOs need to implement some data security measures. In this paper, we propose a new protocol for specifically for BPO Secure Multi-Party Computation (SMC). As there are many computations and surveys which involve confidential data from many parties or organizations and the concerned data is property of the organization, preservation and security of this data is of prime importance for such type of computations. Although the computation requires data from all the parties, but none of the associated parties would want to reveal their data to the other parties. We have proposed a new efficient and scalable protocol to perform computation on encrypted information. The information is encrypted in a manner that it does not affect the result of the computation. It uses modifier tokens which are distributed among virtual parties, and finally used in the computation. The computation function uses the acquired data and modifier tokens to compute right result from the encrypted data. Thus without revealing the data, right result can be computed and privacy of the parties is maintained. We have given a probabilistic security analysis of hacking the protocol and shown how zero hacking security can be achieved. Also we have analyzed the specific case of Indian BPO.

  19. Business Process Outsourcing: A case study on a Finance & Accounting function in an IT industry

    OpenAIRE

    Hoo, Yuen Mei Sharon

    2009-01-01

    Over the past few years, the proliferation of networking technology and growing affluence of emerging economies has led to further globalization of major corporations. As competition intensifies around the world, companies were constantly challenged to restructure their business by reducing cost and maximizing shareholder value. Outsourcing is gaining precedence as a viable solution for companies seeking to reduce its cost structure as well as focus on their core competency. This created...

  20. Sexual behavior among unmarried business process outsourcing employees in Chennai: Gender differences and correlates associated with It

    OpenAIRE

    Bimal Charles; Saumya Rastogi; Asirvatham Edwin Sam; Williams, Joseph D; Aarthi Kandasamy

    2013-01-01

    Background: Premarital sex is often associated with high risk sexual behavior such as early age of initiation, multiple partners and inconsistent condom use. Evidence shows that such sexual behavior pre-disposes to sexually transmitted diseases including HIV. Objectives: This paper tried to investigate the correlates of premarital sexual behavior among male and female business process outsourcing (BPO) employees to highlight the gender differences that exist in relation to it. Materials and M...

  1. Influence of shift work on cognitive performance in male business process outsourcing employees

    Directory of Open Access Journals (Sweden)

    Bijavara Shwetha

    2012-01-01

    Full Text Available Background: India is a front runner in IT industry. Business process outsourcing (BPO sector is a major part of IT industry with around 4.5 million employees. These employees are subjected to high work stress, odd working hours, and frequent shift changes leading to increased physical and mental health problems. Aim: To study the cognitive functions in male BPO employees exposed to regular shifts. Settings and Design: Young BPO employees from various BPO companies of Bangalore were tested for cognitive functions. Materials and Methods: Fifty male BPO employees exposed to regular shifts were assessed for various cognitive functions including tests for speed, attention, learning and memory, and executive function. They were compared with 50 non-BPO employees not working in shifts. Statistical analysis - Data was analysed by t-test and Mann-Whitney test using SPSS V.13.0. Results: BPO employees performed poorly compared to their controls in tests for mental speed, learning and memory, and response inhibition. No changes were seen between groups in tests for attention and working memory. Conclusion: Cognitive functions are impaired in BPO employees exposed to regular shift changes.

  2. Psychological vulnerability, burnout, and coping among employees of a business process outsourcing organization

    Directory of Open Access Journals (Sweden)

    Tanya Machado

    2013-01-01

    Full Text Available Background: The business process outsourcing (BPO sector is a contemporary work setting in India, with a large and relatively young workforce. There is concern that the demands of the work environment may contribute to stress levels and psychological vulnerability among employees as well as to high attrition levels. Materials and Methods: As part of a larger study, questionnaires were used to assess psychological distress, burnout, and coping strategies in a sample of 1,209 employees of a BPO organization. Results: The analysis indicated that 38% of the sample had significant psychological distress on the General Health Questionnaire (GHQ-28; Goldberg and Hillier, 1979. The vulnerable groups were women, permanent employees, data processors, and those employed for 6 months or longer. The reported levels of burnout were low and the employees reported a fairly large repertoire of coping behaviors. Conclusions: The study has implications for individual and systemic efforts at employee stress management and workplace prevention approaches. The results point to the emerging and growing role of mental health professionals in the corporate sector.

  3. Business Relations in Reverse Logistics Outsourcing

    OpenAIRE

    Janusz Grabara; Sebastian Kot

    2010-01-01

    Nowadays cost reduction is a fundamental strategy used in companies during fighting for survival, keeping or increase in sales levels and profits. More and more often observed tendency to concentrate commercial and production companies leads to rise of demand for outsourcing in a reverse logistics chain. In the paper Authors present concept of outsourcing in logistics processes, advantages of outsourcing in reverse logistics and types of relations between outsourcing partners as well as areas...

  4. Managing Risks in Business Critical Outsourcing : A Perspective from the Outsourcer and the Supplier

    OpenAIRE

    Malmgren, Mike

    2010-01-01

    Companies are increasingly outsourcing business critical activities to suppliers of outsourcing services. As the complexity and business  criticality of the outsourced activities increases, the risk of poor performance increases. This thesis studies large scale outsourcing in the telecom industry where a recent trend is to transfer the development, operation and maintenance of the telecom infrastructure to telecom equipment suppliers. The significance of this type of outsourcing is that the o...

  5. ''I'd Love to Put Someone in Jail for This:" An Initial Investigation of English in the Business Processing Outsourcing (BPO) Industry

    Science.gov (United States)

    Forey, Gail; Lockwood, Jane

    2007-01-01

    In the global workplace, there has been tremendous growth in business processing outsourcing (BPO). Many industries are establishing call centers, back offices and other offshore enterprises in developing countries in an attempt to reduce costs. This development has far-reaching implications for language in these offshore destinations. Despite…

  6. Outsourcing in Higher Education: A Business Officer and Business Partner Discuss a Controversial Management Strategy.

    Science.gov (United States)

    Bartem, Richard; Manning, Sherry

    2001-01-01

    With outsourcing, colleges can focus on their primary mission rather than on managing an auxiliary service that may compete with private sector alternatives. Discusses when an institution should outsource; what businesses can bring to educational communities; the role of business officers in outsourcing; how to ensure successful outsourcing; why…

  7. Sexual behavior among unmarried business process outsourcing employees in Chennai: Gender differences and correlates associated with It

    Directory of Open Access Journals (Sweden)

    Bimal Charles

    2013-01-01

    Full Text Available Background: Premarital sex is often associated with high risk sexual behavior such as early age of initiation, multiple partners and inconsistent condom use. Evidence shows that such sexual behavior pre-disposes to sexually transmitted diseases including HIV. Objectives: This paper tried to investigate the correlates of premarital sexual behavior among male and female business process outsourcing (BPO employees to highlight the gender differences that exist in relation to it. Materials and Methods: Data were collected from 526 unmarried BPO employees during behavioral surveillance survey in Chennai, in the year 2009. Results: The results showed that about one-third of respondents (males - 39.6%, females - 26.1% had experienced premarital sex. Men reported having had their first sexual intercourse at 12 years and women at 16 years of age. While the prevalence of premarital sex was found to be high, the percentage using a condom during last sex was also high, especially, among the female employees (82.4%. Logistic regression showed that monthly individual income, work in shifts, migration, peer influence and friends with previous sexual experience were significant predictors of premarital sex among the male BPO employees. Visit to night clubs was significantly associated with a higher prevalence of premarital sex among the female employees. Conclusions: The study concludes that there is a significant gender dimension in the premarital sexual behavior among the BPO employees and that even as the sexual behavior of the young people is transitioning; their ability to negotiate safe sex behavior is also increasing. It is recommended to enhance efforts to advocate safe sex behavior among young adults employed in the BPO industry.

  8. Discovering Strategies to Improve Business Value in Outsourcing Projects

    NARCIS (Netherlands)

    Ponisio, M.L.; Eck, van P.A.T.; Vruggink, P.

    2008-01-01

    This paper deals with the problem of leveraging client business value in a software development outsourcing relationship. We have observed software development projects from two different Dutch IT outsourcing companies and studied the approach they apply in their (successful) projects. The results s

  9. Assessment and prioritization of business processes with the ability to outsource municipal fuzzy AHP approachCase Study: Amir kola Municipality(

    Directory of Open Access Journals (Sweden)

    Ali Sorayaei

    2016-08-01

    Full Text Available - In the past two decades, the ultra-competitive environment, and more dynamic, Shrek the force to focus on core competencies have mentored .In this situation, one of the efficient approaches for companies is outsourcing. Outsourcing the word go, word abbreviation of the phrase "Outside resource using" is. In recent yearsoutsourcing as a means of improving productivity in organizations and the administrators consider downsizing organizations areand has been implemented in different ways .This study aimed to evaluate the capability of processes, outsourcing was undertaken in municipality Babolusing questionnaires, Delphi method , and municipal experts about the processes by outsourcing the collection. In this study, the fuzzy analytic hierarchy process in order to take advantage of expert opinions and combine them to evaluate and prioritize its influential factors in municipal outsourcing capabilities were used .Based on AHP-FUZZY test to rank the factors and options, with the significance level of 0.4405 construction variables are important factors for outsourcing in the Cityand financial factors, and service are second and third respectively in priority., If it is known variables play a role in the development of the municipalities are outsourcing.

  10. Company Orientation of the Core Business Throught Implementation of Outsourcing

    OpenAIRE

    Mirjana Nedovic Cabarkapa; Vlasta Sibalic

    2010-01-01

    By responding on the ever more demanding consumer needs as well as on stronger market sophistication and market sensitivity on quality of products and services, modern enterprises are forced to react through increased specialisation of each segment of business activities. This work elaborates outsourcing of logistic services and benefits of outsourcing for companies which use that method. Companies should keep check on quality of products and services as well as on the analysis of sales resul...

  11. Enacting outsourcing: An innovation process perspective

    Directory of Open Access Journals (Sweden)

    Benedikte Borgström

    2010-11-01

    Full Text Available Much research has been done on outsourcing. However, we still know little about outsourcing based on a social process view on innovation. Outsourcing is an innovation as a logistics-related process that is perceived as new by the adopter. We will explore and analyse an outsourcing idea, its development and implementation, from an innovation perspective. The development is studied in a qualitative, long-term process study. The analysis draws on Hoholm’s (2009 model of innovation processes. It extends the applicability of this innovation model and its methodology of following the action into logistics and supply chain management (SCM research. The outsourcing process is an innovation that develops in a rational way based on the incremental process because of its actor-network and simultaneous reflection. Interactions and confrontations come about because of involved contrary forces such as competing objectives. The model explains the practice of SCM innovation and increases the understanding of dynamics and complexity. The process study brings insights to cause-effect relations in the development of outsourcing that are consequential to innovative logistics and SCM.

  12. 金融业务流程外包的软件经济学模型%Software economics model on the financial business process outsourcing Business Innovation

    Institute of Scientific and Technical Information of China (English)

    林勇

    2009-01-01

    根据高德纳咨询公司测算,2008年全球业务流程外包(BPO,Business Process Outsourcing)的市场规模已达6825亿美元,而金融业务流程外包(Financial Business Process Outsourcing)是BPO的一个子集。所谓金融业务流程外包,即金融机构将自己基于IT技术之上的业务系统委托给专业公司,由其按照服务等级协定(SLA)的要求进行管理、运营和维护,在金融业也称为IT外包(IT Outsourcing)。

  13. Research on the Logistics Business Outsourcing Based on the Analytic Hierarchy Process%基于层次分析法的物流业务外包的研究

    Institute of Scientific and Technical Information of China (English)

    党文峰; 王忠伟

    2014-01-01

    随着世界经济的快速发展和经济全球化的浪潮,21世纪的市场竞争已经由企业间的竞争转变成为供应链之间的竞争。越来越多的企业管理人员接受了供应链管理这种概念,并在实践中受益匪浅。物流业务外包已成为供应链竞争中日趋明显趋势,对大多数选择将物流业务外包的企业而言,外包供应商选择是企业物流业务外包成败的关键环节。层次分析法可为企业选择合适的外包供应商提供定量分析依据,也可使外包供应商在提高自身竞争力上找准关键点。%With the rapid development of the world economy and the tide of economic globalization,in the 21st century, market competition is switching from the competition between the enterprises into the competition between supply chains.More and more enterprise managers began to accept the concept of the supply chain management,and get a lot benefit in practice.For most enterprises,the choice of the logistics business outsourcing suppliers is the key to determining success on logistics business outsourcing.We find that the analytic hierarchy process can provide evidence for quantitative decision to choose proper outsourcing suppliers and help the outsourcing suppliers orientate the key point when increasing its own competitiveness.

  14. A Three-Level Process Framework for Contract-Based Dynamic Service Outsourcing

    NARCIS (Netherlands)

    Grefen, P.W.P.J.; Angelov, S.A.

    2001-01-01

    Service outsourcing is the business paradigm, in which an organization has part of its business process performed by a service provider. In dynamic markets, service providers are selected on the fly during process enactment. The cooperation between the parties is specified in a dynamically made elec

  15. Development of outsourcing higher educational establishment marketable business system

    Directory of Open Access Journals (Sweden)

    Darya A. Pushkareva

    2011-04-01

    Full Text Available The article considers outsourcing technique implementation in Higher Educational Establishment activity. Outsourcing allows to simplify organization structure, improve management and center on primary activity.

  16. Strategic Trajectories in the Offshoring and Offshore Outsourcing Process

    DEFF Research Database (Denmark)

    Slepniov, Dmitrij; Sørensen, Brian Vejrum

    2006-01-01

    In this paper we examine the offshoring and offshore outsourcing process and the strategic trajectories underlying it, including both the internal venturing and the external outsourcing process. We define and present various perspectives on the offshoring and offshore outsourcing process. We...... then proceed with three illustrative case studies and discussion, proposing that the decision to outsource has implications over and beyond the intended strategies. The paper approaches these issues from a strategy-as-practice perspective, and particularly addresses its concern for how micro-level activities...

  17. Identification and Outsourcing of Gray Business Process Based Robust Optimization%基于鲁棒优化的灰色业务流程识别与外包策略

    Institute of Scientific and Technical Information of China (English)

    刘斌; 王玉凤; 许晓晴; 辛春林

    2014-01-01

    在运营管理过程中,决策者需要对业务流程“核心与非核心”的属性进行识别以相应地采用完全所有权或市场采购的模式。本文研究了不能被准确识别的“灰色业务流程”的模式选择,考虑了外部采购、联合开发(或部分所有权)与完全所有权的生产模式选择。根据不同模式之间的特征设计动态的外包策略与选择时机,应用鲁棒优化分析外包策略的相对遗憾。研究结果显示:在外包策略选择后,如灰色业务转变为非核心流程,转变时机越早外包策略的相对遗憾越大;如灰色业务转变为核心流程,相对遗憾随转变时机延迟而增加。在最坏情形下,策略的相对遗憾上界为1。%When firms operate, the manager must decide whether the business process is the core or no-core, and then choose an appropriate way from wholly owned subsidiary or short-term sourcing .This paper studies the out-sourcing strategy of the grey processes that can not be identified in which the manager can choose short -term sour-cing , joint venture , and wholly owned subsidiary .We develop a robust outsourcing model to analyze the relative regret of the outsourcing strategy .Our results show that after the outsourcing strategy chooses the way of grey process, the relative regret decreases as the switching timing delays if the gray process converts to no-core process;the relative regret increases as the switching timing delays if the grey process conuverts to core process . In the worst case , the relative regret is less than 1 .

  18. The Role of Outsourcing and Engineering in Increasing Competitiveness of Processing Enterprises

    Directory of Open Access Journals (Sweden)

    Sharko Marharyta V.

    2016-05-01

    Full Text Available The aim of the article is to substantiate the directions of implementing the functions of control over the processing enterprise competitiveness with using engineering and outsourcing as a new approach to increasing the performance of enterprises operating under conditions of uncertainty and instability of the environment. The study determined that to increase the competitiveness of processing enterprises, their development should occur in two directions: engineering — inside the enterprise and outsourcing — outside it. This allows creating a unified corporate business culture. It is proposed to consider management of processing enterprise competitiveness as engineering problems of regulation of the competitive advantage level. Prospects for further research in this area are the integrated use of tasks of engineering and outsourcing as effective ways to improve the efficiency of processing enterprises, which will lead to the changing of the strategies direction: from costs reduction to creation of value in business operations.

  19. Authenticated join processing in outsourced databases

    KAUST Repository

    Yang, Yin

    2009-01-01

    Database outsourcing requires that a query server constructs a proof of result correctness, which can be verified by the client using the data owner\\'s signature. Previous authentication techniques deal with range queries on a single relation using an authenticated data structure (ADS). On the other hand, authenticated join processing is inherently more complex than ranges since only the base relations (but not their combination) are signed by the owner. In this paper, we present three novel join algorithms depending on the ADS availability: (i) Authenticated Indexed Sort Merge Join (AISM), which utilizes a single ADS on the join attribute, (ii) Authenticated Index Merge Join (AIM) that requires an ADS (on the join attribute) for both relations, and (iii) Authenticated Sort Merge Join (ASM), which does not rely on any ADS. We experimentally demonstrate that the proposed methods outperform two benchmark algorithms, often by several orders of magnitude, on all performance metrics, and effectively shift the workload to the outsourcing service. Finally, we extend our techniques to complex queries that combine multi-way joins with selections and projections. ©2009 ACM.

  20. A Three-Level Process Framework for Contract-Based Dynamic Service Outsourcing

    OpenAIRE

    Grefen, P.W.P.J.; Angelov, S.A.

    2001-01-01

    Service outsourcing is the business paradigm, in which an organization has part of its business process performed by a service provider. In dynamic markets, service providers are selected on the fly during process enactment. The cooperation between the parties is specified in a dynamically made electronic contract. This contract includes a process specification that is tailored towards service matchmaking and crossorganizational process enactment and hence has to conform to specific market an...

  1. Three-Level Process Specification for Dynamic Service Outsourcing: From Petri Nets to ebXML and WFPDL.

    NARCIS (Netherlands)

    Grefen, P.W.P.J.; Angelov, S.A.; Ehrig, H.; Reisig, W.; Rozenberg, G.; Weber, H.

    2003-01-01

    Service outsourcing is the business paradigm, in which an organization has part of its business process performed by a service provider. In dynamic markets, service providers are selected on the fly during process enactment. The cooperation between the parties is specified in a dynamically made elec

  2. International outsourcing over the business cycle: some intuition for Germany, the Czech Republic and Slovakia

    Directory of Open Access Journals (Sweden)

    Sandrine LEVASSEUR

    2010-12-01

    Full Text Available In this paper, we assess the extent to which multinational firms – in the first instance, the German ones – may adjust their international outsourcing over the business cycle in the Czech Republic and Slovakia. For that purpose, we have used monthly data of production for the manufacturing sector as a whole and some of its sub-sectors, since 2000 onwards. Our econometrical estimates suggest that there would be an asymmetry in the international outsourcing across the states of the economy, meaning that multinationals firms would be engaged differently in outsourcing activities, depending on whether bad or good economic times occur. Yet, such an asymmetry is found increasing over the time for German and French multinationals operating in the transport equipment sector of Slovakia. Another conclusion is that international outsourcing made by multinational firms in Slovakia may account for a portion of its large business cycles volatility.

  3. Aventura Business Plan

    OpenAIRE

    Shirvani, Ramin

    2012-01-01

    Aventura is a full service company that will provide complete consulting service, providing high-level expertise in project management, specifically towards operational risk of outsourcing. The three types of main outsourcing expertise Aventura will provide is Business Process Outsourcing, Application Outsourcing and Bundled Outsourcing. Aventura will serve small business clients, which are in need of logistical, technical and business strategy services. The number one item that Aventura w...

  4. The Dynamics of Outsourcing and Offshoring Business Models: Insights from Engineering Support Services.

    OpenAIRE

    Mason, K.; Spring, M

    2008-01-01

    The growing academic attention given to outsourcing and offshoring reflects a trend to develop offshore business models that capitalises on both the effectiveness and efficiencies that might be offered by the business network. Recent innovations in information communications technologies have made transacting and co-ordination business activities at a distance much easier. However, managers still face the challenge of working out what they can offshore and how – an issue paid little attention...

  5. Managing risk and security in outsourcing IT services onshore, offshore and the cloud

    CERN Document Server

    Siepmann, Frank

    2013-01-01

    Outsourcing History of Outsourcing      The Early Days of Outsourcing      Current State Delivery Models      Onshoring      Nearshoring      Offshoring Outsourcing Types      Technology Outsourcing      Business Transformation Outsourcing      Business Process Outsourcing      Knowledge Process Outsourcing The Internals of Outsourcing      The Phases      Typical Financial Outsourcing Model      Geographical Regions The Top Outsourcing Countries      India      Indonesia      Estonia      S

  6. Outsourcing and portuguese collective bargaining

    OpenAIRE

    Lambelho, Ana

    2010-01-01

    Comunicação apresentada na Global Conference on Business and Finance, 2010. The globalization, the technological innovations, the pressures of the market means that enterprises have to face new challenges that to surmount them, has to adopt new business processes, increase the productivity and innovation at all the levels, namely organizational. The new forms of business organization are based on network cooperation, and often achieved by outsourcing. The outsourcing and networ...

  7. Outsourcing and offshoring of business services: How important is ICT?

    OpenAIRE

    Abramovsky, Laura; Griffith, Rachel

    2005-01-01

    This paper considers the impact that information and communication technology (ICT) has on firms' choices over organisational form. In particular, the decision over whether to produce in-house or outsource services, and the decision over the location of activity. ICT reduces the transaction and adjustment costs of moving activity outside the firm, and of carrying it out at greater geographic distance. We find that more ICT-intensive firms purchase a greater amount of services on the market an...

  8. MANAGEMENT OF PHARMACY CHAIN ON THE BASIS OF OUTSOURCING

    OpenAIRE

    I. A. Dzhuparova

    2015-01-01

    The article studies the problems of development of methods of the outsourcing reasoning of a certain business process of pharmacy chains considering the risk on the basis of the system analysis, expert survey, theory of probability, mathematical statistics. Business processes of the pharmacy chain for outsourcing have been indicated. We have offered an “index of outsourcing reasonability” for qualitative evaluation of business processes implementation.

  9. Evaluation of Warehouse Outsourcing Process : Case Safeplast Oy

    OpenAIRE

    Kuitunen, (Sipriina) Jenna

    2013-01-01

    This final thesis is partly based on a study conducted within practical training and summer job placements at Safeplast Oy. The thesis was created for Safeplast Oy that specializes in producing plastic spirals and textile products to protect all types of hoses and cables. The study comprises the process of establishing warehouse and in more detail evaluates the outsourcing process of a warehouse to be established in Central Europe. The focus of the thesis is to find out how the establishing o...

  10. 基于业务流程外包的工学合作工作室探讨%Study on Workroom of Combining Learning with Working based on Business Process Outsourcing

    Institute of Scientific and Technical Information of China (English)

    梁竞敏

    2012-01-01

    工学结合是高职教育中进行工作过程导向的课程系统化设计、推行基于工作过程"教学做"一体化课程改革的基础。传统的工学合作主要有"将学生派往公司实习实训"、"请公司资深人员进校授课"、"集中实训"三种常见模式,它们各有特点又有明显的不足。本文以动漫设计专业为例,综合传统工学合作模式的经验与教训,建立一种较为可行的合作模式——基于业务流程外包的工学合作工作室,并以期该模式对于其他专业同样有参考之处。%The combination of learning with working is foundation of curriculum system systematization design that oriented to the working process and the "teaching-learning-doing" of integrated curriculum reform based on the work process in higher vocational education.The traditional cooperation of working with learning mainly showed three common mode of "students sent to the company for practice and training","invite the company senior staff to teach the course in the school "," practice and training together",they have a characteristic each and also have apparent inadequacy.Taking the specialty of animation design as the example,integrating the experience and lesson of traditional working with learning cooperation model,the article established a feasible mode of cooperation-working office for working with learning cooperation based on the business process outsourcing,and with a view to have the same reference for other specialty.

  11. Deployment of vendor capabilities and competences throughout the outsourcing process

    DEFF Research Database (Denmark)

    Perunovic, Zoran; Christoffersen, Mads; Mefford, Robert N.

    2012-01-01

    , the purpose of this paper is to explore how vendors deploy their capabilities in order to win, run and renew the outsourcing contracts. Design/methodology/approach - The research question has been derived by integrating a resource-based view theory with a model of a vendor's process in outsourcing. A multiple...... utilization of different portfolios of competences (balanced, unit-dominant, and versatile) and capabilities (permanent and temporary) which need to be deployed in the right combination (deployment strategy) adequate for the stage of the industry dynamics in which vendors operate. The research also indicated....... Results also suggest that more research into relationship management capability in the context of the EMS industry will be a fruitful area for future studies. Practical implications - Vendors who seek to advance in the industry's value chain need to expand their portfolio of competences and adapt...

  12. Outsourcing of training

    International Nuclear Information System (INIS)

    In 1996, Flour Daniel Hanford, Inc. along with several other partners were awarded the Project Hanford Management Contract (PHMC). The contract for Management and Integration (M and I) differed significantly from previous contracts awarded at the Hanford site. As the lead contractor, FHD was expected to help diversify the area economy by outsourcing upwards of 50% f the work previously performed by contractor staff, with outsourcing reference to local business. In addition to creating private sector jobs, FDH was expected to infuse 'best commercial practices' into the Hanford clean-up effort, thus achieving greater results within the available funding levels approved by the U.S. Congress. In 1997, FDH Training began the process of outsourcing site-wide training. The process took nearly a year from start to contract award and included the delivery and maintenance of over 100 nuclear and non-nuclear worker training courses. In March of 1998, Fluor Daniel Hanford outsourced a large segment of the general training required for Department of Energy nuclear and non-nuclear workers at Hanford. The segment of training that was outsourced impacts the safety and operations of the different Hanford Site facilities managed by seven major subcontractors who make up the Project Hanford Management Companies (PHMC). This work was outsourced to Exitech Columbia Corporation in a competitive bid process. The three major types of training outsourced were: Hazardous Materials Health and Safety; General Industry Health and Safety; Technical Development and Quality. During the first 16 months of this outsourcing effort we have learned several important lessons that I would like to take a few minutes and share with you. I believe that these lessons learned will be applicable to virtually every outsourcing effort undertaken by a training organization

  13. Intelligent it outsourcing

    CERN Document Server

    Willcocks, Leslie

    2013-01-01

    Intelligent IT Outsourcing enables practitioners to focus in on the essential issues that need to be addressed so that the fundamental structure of their sourcing strategy and its implementation is sound. The authors provide insight into the challenges likely to be faced and give detailed advice on how to pre-empt and manage these.IT and outsourcing continue to be problematic, not least because fundamental learning about this subject fails to be applied systematically, and because IT is inherently difficult to manage. The economics are not obvious and emerging technologies have to be addressed, therefore IT goes to the heart of many enterprises and interfaces with multiple business units and processes, and there are continuous skills shortages.Unfortunately complexities are not removed in outsourced situations where additional problems come into play, for example the supplier''s capabilities, whether the IT is right for an outsourcing solution, and whether the contract is robust but flexible enough to allow f...

  14. Outsourcing in Healthcare Through Process Modularization - A Lean Perspective

    Directory of Open Access Journals (Sweden)

    Cristina Machado Guimarães

    2012-12-01

    Full Text Available Looking for efficiency, quality and profitability gains, healthcare organizations are adopting outsourcing solutions in the attempt of “doing more with less”. Seeking for cost reduction, risk mitigation, adapting to quick changes without compromising internal resources, these organizations also take big risks in control and flexibility variables. In order to understand how healthcare organizations find the best value equation combining internal and external resources in a modular service conception, a case study on a start‐up Long‐term Care unit with innovative format, great levels of customization and following an outsourcing strategy, was carried out. The main conclusion, among others, is that in ambitious start‐ups, having speed of entrance as the conditioning factor, a process orientation and management approach may offer a clear view of the gains related with trade‐off decisions regarding time and cost (agility and cost and quality (Leanness ie, decisions under the “leagile” paradigm. This study contributes for a wider understanding of the “leagile” concept associated to an outsourcing operational strategy. Additionally, it also provides new insights to the concept of modularity in services settings in a complex service as healthcare.

  15. Distributed aspect-oriented service composition for business compliance governance with public service processes

    OpenAIRE

    Wang, Ming Xue; Bandara, Kosala Yapa; Pahl, Claus

    2010-01-01

    Service-Oriented Architecture (SOA) offers a technical foundation for Enterprise Application Integration and business collaboration through service-based business components. With increasing process outsourcing and cloud computing, enterprises need process-level integration and collaboration (process-oriented) to quickly launch new business processes for new customers and products. However, business processes that cross organisations’ compliance regulation boundaries are still unaddressed....

  16. Logistics outsourcing by Taiwanese and Dutch food processing industries

    NARCIS (Netherlands)

    Hsin-I Hsiao, L.; Kemp, R.G.M.; Vorst, van der J.G.A.J.; Omta, S.W.F.

    2011-01-01

    Purpose – This paper aims to investigate outsourcing of different types of logistics activities in Taiwanese food industry, and benchmark with practices in The Netherlands. Design/methodology/approach – The outsourcing of four levels of logistics activities is investigated: transportation (level 1),

  17. The performance of companies in terms of outsourcing

    Directory of Open Access Journals (Sweden)

    Dubrovskaya Tat’yana Nikolaevna

    2016-04-01

    Full Text Available In the article the essence of outsourcing as a new form of employment relations is considered, its features are defined in comparison with traditional forms of employment, its advantages and disadvantages are given. The authors describe the reasons why companies resort to outsourcing, in particular, on the example of small business, illustrate the strategic importance of outsourcing. The practical application of outsourcing is becoming more widespread in the modern business. The scientific and actual role of outsourcing in the management of the enterprise has greatly increased, which is proved by the fact that today more than fifty per cent of current foreign companies apply data approach. Thus today in the Russian Federation outsourcing is at an early stage of formation and relates mainly to restructuring of business entities and development of the market of information technologies. The analysis allowed determining the provisional value of the outsourcers’ services. The basis of determining the cost of the services is the cost of maintenance of one unit of standard accounting service. The calculations show that for the investigated enterprise it is very advantageous to transfer a number of business process to outsourcing, and there is a need to carefully consider over the choice of an outsourcer in order to avoid the negative sides of the work under this type of agreements. When deciding about outsourcing, one needs to analyze the financial and organizational costs, while keeping the risks of associated with the work in terms of outsourcing in the analysis area.

  18. Brief: Information technology outsourcing -- one company's experience

    International Nuclear Information System (INIS)

    To address the pressures of the 1990's business climate, Amoco Canada Petroleum Co. Ltd. went through an aggressive evaluation and restructuring of its business operations. This precipitated a critical review of its information technology (IT) strategy with a goal of maintaining effectiveness while reducing overall costs. To meet the challenge of substantially reducing expenses while continuing to maintain effective service levels, the company entered a 5-year agreement to outsource its data center and network operations. this paper discusses the business forces that brought Amoco Canada to consider outsourcing, the processes surrounding the outsourcing decision, and the results to date. The authors demonstrate that by understanding the role of IT in its business plans, the company successfully met its outsourcing objectives

  19. Collaboration in Outsourcing A Journey to Quality

    CERN Document Server

    Brinkkemper, Sjaak

    2011-01-01

    Although IT outsourcing is nothing new, it remains surprisingly challenging for professionals. This book assists the IT professional in several areas of the outsourcing process: establishing outsourcing relationships, maintaining and managing the relationship, and finally governing outsourcing projects successfully.

  20. 高校图书馆采编业务外包的探讨%The Business Outsourcing of College Library Acquisition and Catalog

    Institute of Scientific and Technical Information of China (English)

    穆晓燕

    2012-01-01

    业务外包成为图书馆采编业务发展的趋势。通过业务外包图书馆可以实现业务重组和工作重心转移,节省了经费、减轻了采编人员工作强度、加快了图书加工速度。%Business outsourcing has become the development trend of library acquisition and catalog.By outsourcing,libraries can reorganize its operation and shift its work focus,which saves funds,alleviates the working pressure of acquisition and catalog staff and speeds up book processing.

  1. Environmental Outsourcing

    OpenAIRE

    Okubo, Toshihiro; Matthew A. Cole; Robert J R ELLIOTT

    2011-01-01

    Recent years have witnessed a dramatic increase in the number of firms shifting stages of their production processes overseas. In this paper we investigate whether firms outsource the dirtier stages of production to minimise domestic environmental regulation costs - a process broadly consistent with the pollution haven hypothesis. We develop a theoretical model of environmental outsourcing that focuses on the roles played by firm size and productivity, transport costs and environmental regula...

  2. Organizing for Outsourcing

    DEFF Research Database (Denmark)

    Turkulainen, Virpi; Bals, Lydia

    Outsourcing remains one of the most prevalent business practices. Still, many businesses fail to realize the benefits anticipated from their outsourcing initiative. Research reports that one major reason for these outsourcing challenges are in the design of the focal organization. In this paper, we...... take an organization design view to outsourcing and elaborate on the organizational design implications for outsourcing. We present a multi-year case study from 2010 to 2013 of a global chemical and pharmaceutical company (GCC), which went through an organization redesign and subsequently successfully...... outsourced some organizational tasks. Specifically, we take the case of the Purchasing & Supply Management (PSM) function to illustrate how an activity-based organization design can facilitate outsourcing of some parts of the PSM function....

  3. Outsourcing: a primer for radiologists.

    Science.gov (United States)

    Altman, Daniel J; Gunderman, Richard B

    2008-08-01

    Outsourcing is an increasingly common practice in both health care and radiology. What is outsourcing, and how is it related to such practices as offshoring and offshore outsourcing? What are the risks and rewards of outsourcing, and how do these vary among different types of business and professional models? For radiologists and radiology department personnel to make well-informed judgments about outsourcing, it is vital that we cultivate a deeper understanding of these questions.

  4. Outsourcing-Insourcing

    DEFF Research Database (Denmark)

    Jenster, Per; Hussey, David E.; Plackett, Patricia;

    Outsourcing became fashionable in the late 1980s, came of age in the 1990s, and is now a normal part of corporate life. Written by well-known and respected business authors and incorporating new research from Copenhagen Business School, this book covers the newest elements of outsourcing today...

  5. Outsourcing Introduction in Production Enterprises

    Directory of Open Access Journals (Sweden)

    Mikhail N. Dudin

    2013-01-01

    Full Text Available In the modern period of competition size and nature change, becoming international in nature, the sustainable development of Russia is of high priority. The most important factor in ensuring sustainable development of the country is the increase of economic entities efficiency and competitiveness through the use of innovative management tools.Aaldersom R., E. Andersonom, S. Wilson, M. Donnellan, E. Jordan, B. Trinkl, JB Heywood and a number of other foreign theorists and practitioners considered outsourcing problems as an innovative tool to improve the efficiency of entities operation. Despite the fact that outsourcing is a relatively new subject of research in the Russian management literature, comprehensive works by B. Anikin, S. Baranenko, S. Kalendzhyan, N. Lyasnikova, E.Platonovoy, I. Rudoy, V. Sinyaeva, etc. have been developed.The abundance of research denotes the importance and topicality of the problem. The article deals with the theoretical and methodological aspects of outsourcing, identifies opportunities of outsourcing use as a tool for the development of strategic competitiveness and sustainability of the national economic entities.The features of efficient interaction between the customer and the contractor in the process of business workflow process delivery for outsourcing are examined and the sequence of relations formation and development between outsourcing subjects is justified.

  6. Contribution of the analytic hierarchy process (AHP method for supporting the decision to outsource or internalize activities in the context of technology-based company

    Directory of Open Access Journals (Sweden)

    Luciana Paula Reis

    2013-11-01

    Full Text Available The definition of business model requires, among other decisions, the structure of the value chain of an emerging new organization. This structure depends on the decision to outsource or internalize sets of processes and their activities. This decision fundamentally strategic, demand a correct definition of the activities that actually add value to the business, and therefore desirable a methodology able to assist the manager in the process of decision making. This paper aims to propose a process to aid decision to outsource or internalize activities in the context of a technology-based company, using the strategy of action research methods associated with the Analytic Hierarchy Process (AHP and focus group technique. The study has resulted in the structuring of the decision process and criteria relevant to the identification of activities to be internalized by the technology-based company.

  7. The Effects of Risk and Size of Company on Business Performance in Information Technology Outsourcing

    Science.gov (United States)

    Balogun, Shereef Adewale

    2013-01-01

    Information technology (IT) outsourcing is a practical way to transfer information technology by industries of different firms. The problem occurs when companies outsource services to domestic and international data centers as network security issues arise. This leads to competition between companies causing the size of the company to become more…

  8. Analyzing business process management

    OpenAIRE

    Skjæveland, Børge

    2013-01-01

    Within the Oil & Gas Industry, the market is constantly growing more competitive, forcing companies to continually adapt to changes. Companies need to cut costs and improve the business efficiency. One way of successfully managing these challenges is to implement business process management in the organization. This thesis will analyze how Oceaneering Asset Integrity AS handled the implementation of a Business Process Management System and the effects it had on the employees. The main goal...

  9. Business processes optimization possibilities

    OpenAIRE

    Mitreva, Elizabeta; Taskov, Nako; Filiposki, Oliver; Boskov, Tatjana

    2013-01-01

    In this paper we propose a model and opportunities for better performance, greater efficiency and effectiveness of companies, through optimization of the business processes, change of corporate culture and manners of taking full advantage of the business potential. The benefits of implementation of this model not only increase business results of companies and will continue to serve as the driving force for a continuous improvement, but also increasing the commitment of the top management and...

  10. Organizing for Outsourcing

    DEFF Research Database (Denmark)

    Bals, Lydia; Turkulainen, Virpi

    Outsourcing was and remains a prevalent business practice. Although it has been studied from many angles, the impact of organizational design on outsourcing is not yet well understood. By presenting a multi-year case study from 2010 to 2013 at a global chemical and pharmaceutical company, we...... elaborate on organizational design implications for outsourcing. Specifically, we take the case of the Purchasing & Supply Management (PSM) function to illustrate how an activity-based design can facilitate outsourcing. Simultaneously, this study suggests that bringing such considerations forward could...

  11. Treating the Information and Communication Technologies in the Offshore Outsourcing Process

    DEFF Research Database (Denmark)

    Perunovic, Zoran; Christoffersen, Mads

    2006-01-01

    A qualitative research, based on 12 in-depth interviews within 12 companies has been conducted in order to explore information and communication technologies’ (ICT) utilisation in outsourcing. Three groups of companies regarding the consideration of ICT in the pre-transition phase, and ICT......’s contribution to achieving competitive advantages during the post-transition phase of the outsourcing process have been identified: techno-nerds, anachronists, and indifferents. We have profiled those companies regarding the barriers, enablers, expectation and surprises they have encountered while utilising ICT...

  12. Offshore Outsourcing

    DEFF Research Database (Denmark)

    Benito, Gabriel; Dovgan, Olesya; Petersen, Bent;

    2013-01-01

    Based on a case study of the Danish company SimCorp and the development of its operations in Kiev, Ukraine, we analyze offshore outsourcing in a broader, longitudinal foreign operation mode context, and how it may contribute to mode change in the host country over a certain span of time. Sim......Corp had outsourced part of its software development work to two Ukrainian companies. The case study approach allowed us to explore the dynamic processes in depth. The study shows that involvement in the foreign market generates learning in various forms that provide a foundation for eventual mode...... development or change—beyond outsourcing specific learning. At the same time, restrictions on 3rd parties’, that is, independent vendors’ access to confidential client data, as well as protection of specific investments in human assets, may eventually become a driver for mode change, as in the SimCorp case...

  13. Matchmaking for business processes

    NARCIS (Netherlands)

    Wombacher, Andreas; Fankhauser, Peter; Mahleko, Bendick; Neuhold, Erich

    2003-01-01

    Web services have a potential to enhance B2B ecommerce over the Internet by allowing companies and organizations to publish their business processes on service directories where potential trading partners can find them. This can give rise to new business paradigms based on ad-hoc trading relations a

  14. Increasing Trends in Manufacturing Outsourcing Comparative Study of United Kingdom and Taiwan

    OpenAIRE

    Lin, Szu-I

    2006-01-01

    Outsourcing has become an important issue for many organizations; the potential of outsourcing has moved to critical activities such as design and manufacturing as it offers wide range solutions like streamlining of process, cost reduction of a wide of variety of business process within manufacturing industry. Outsourcing may be seen as a logical response to changing communications technologies, shifting the balance of cost advantage between hierarchies and markets, the decisions are taken w...

  15. The Impact On The Product Development Process When Offshoring Or Outsourcing

    DEFF Research Database (Denmark)

    Hansen, Zaza Nadja Lee; Ahmed-Kristensen, Saeema

    2010-01-01

    This paper investigates the impact on the product development process when a company offshores or outsources a part of it abroad. Data was collected through interviews conducted in fi ve companies. The study showed that the impact can be both negative and positive. The key impact...

  16. Business Model Process Configurations

    DEFF Research Database (Denmark)

    Taran, Yariv; Nielsen, Christian; Thomsen, Peter;

    2015-01-01

    strategic preference, as part of their business model innovation activity planned. Practical implications – This paper aimed at strengthening researchers and, particularly, practitioner’s perspectives into the field of business model process configurations. By insuring an [abstracted] alignment between......Purpose – The paper aims: 1) To develop systematically a structural list of various business model process configuration and to group (deductively) these selected configurations in a structured typological categorization list. 2) To facilitate companies in the process of BM innovation......, by developing (inductively) an ontological classification framework, in view of the BM process configurations typology developed. Design/methodology/approach – Given the inconsistencies found in the business model studies (e.g. definitions, configurations, classifications) we adopted the analytical induction...

  17. Transforming Software Business Models into Business Processes

    OpenAIRE

    Schief, Markus; Bonakdar, Amir; Weiblen, Tobias

    2012-01-01

    Changed business models, such as induced by Software-as-a-Service, require an effective implementation in a firm's organization. This study clarifies the relation between business models as an implementation of a company's strategy, and business processes, as an abstraction of a company's operations. The presented transformation framework provides specific meaning to the industrial setting of a software vendor morphing to a SaaS model. Both underlying concepts, the business model and the valu...

  18. Outsourcing Alternatives.

    Science.gov (United States)

    Enderle, Jerry

    2001-01-01

    Reveals how outsourcing can save time, money, and headaches and addresses when outsourcing may be the right decision for a school. Recommended criteria for deciding on whether to outsource school services are listed. (GR)

  19. Business Process Requirement Engineering

    Directory of Open Access Journals (Sweden)

    Atsa Etoundi Roger,

    2010-12-01

    Full Text Available Requirement engineering is as an increasingly important discipline for supporting business process and workflow modeling, as these are designed to satisfy diverse customer needs, and increase the productivity of enterprise. Moreover, most customers hesitate to adopt a given product or service if the added value is not conformed to their desires. Dealing with customers, with a wide range of perspective, within an enterprise, is very complex. These perspectives are grounded in differences in skills, responsibility, knowledge and expertise of stakeholders. This holds more in the domain of business processes and workflows where the satisfaction of the customers is the must if these enterprises wish to deal with the pressure of the network economy. Based on the requirement engineering, we present in this paper an integration of RE approach in the modeling of business process and workflows. (Abstract

  20. Human Resource Outsourcing Success

    Directory of Open Access Journals (Sweden)

    Hasliza Abdul-Halim

    2014-07-01

    Full Text Available The existing literature on partnership seems to take the relationship between partnership quality and outsourcing success for granted. Therefore, this article aims at examining the role of service quality in strengthening the relationship between partnership quality and human resource (HR outsourcing success. The samples were obtained from 96 manufacturing organizations in Penang, Malaysia. The results showed that partnership quality variables such as trust, business understanding, and communication have significant positive impact on HR outsourcing success, whereas in general, service quality was found to partially moderate these relationships. Therefore, comprehending the HR outsourcing relationship in the context of service quality may assist the organizations to accomplish HR outsourcing success by identifying areas of expected benefits and improvements.

  1. Planning model of purchasing logistics in outsourcing

    Directory of Open Access Journals (Sweden)

    Igor JAKOMIN

    2014-03-01

    Full Text Available It is often the case that when preparing their offers, potential outsourcers of logistic activities do not thoroughly research all the activities that have an influence on the process of logistics. Consequently, they prepare relatively expensive offers (that can later lead to greater unexpected costs which, in many cases, business partners decide against and persist with their own existing methods of doing business. The original contribution to science in this article is a model that will aid better understanding of dealing with problems and will, in practice, serve as a tool for the successful execution of business offers by outsourcers. Following research we have discovered, and are able to confirm, that despite the high start-up costs of the outsourcing, in the long term the company can reduce logistic costs. The model presented serves as an in-depth analysis of the company which enables the definition of favourable and optimal offers for outsourcing. The model shown helps to minimise the influence of mistrust and emphasises the importance of reducing the logistic costs with outsourcing.

  2. Design Choices Underlying the Software as a Service (SaaS) Business Model from the User Perspective: Exploring the Fourth Wave of Outsourcing

    NARCIS (Netherlands)

    Joha, A.; Janssen, M.F.W.H.A.

    2012-01-01

    Software as a Service (SaaS) can be viewed as the fourth wave of outsourcing. SaaS is a relatively new type of service delivery model in which a service provider delivers its services over the web to many users on a pay per use or period basis. In the scarce literature available, the SaaS business m

  3. Business process transformation

    CERN Document Server

    Grover, Varun

    2015-01-01

    Featuring contributions from prominent thinkers and researchers, this volume in the ""Advances in Management Information Systems"" series provides a rich set of conceptual, empirical, and introspective studies that epitomize fundamental knowledge in the area of Business Process Transformation. Processes are interpreted broadly to include operational and managerial processes within and between organizations, as well as those involved in knowledge generation. Transformation includes radical and incremental change, its conduct, management, and outcome. The editors and contributing authors pay clo

  4. Business process support

    Energy Technology Data Exchange (ETDEWEB)

    Carle, Adriana; Fiducia, Daniel [Transportadora de Gas del Sur S.A. (TGS), Buenos Aires (Argentina)

    2005-07-01

    This paper is about the own development of business support software. The developed applications are used to support two business processes: one of them is the process of gas transportation and the other is the natural gas processing. This software has interphases with the ERP SAP, software SCADA and on line gas transportation simulation software. The main functionalities of the applications are: entrance on line real time of clients transport nominations, transport programming, allocation of the clients transport nominations, transport control, measurements, balanced pipeline, allocation of gas volume to the gas processing plants, calculate of product tons processed in each plant and tons of product distributed to clients. All the developed software generates information to the internal staff, regulatory authorities and clients. (author)

  5. Automatic generation of optimal business processes from business rules

    OpenAIRE

    Steen, Bas; Ferreira Pires, Luis; Iacob, Maria-Eugenia

    2010-01-01

    In recent years, business process models are increasingly being used as a means for business process improvement. Business rules can be seen as requirements for business processes, in that they describe the constraints that must hold for business processes that implement these business rules. Therefore, in principle one could devise (automated) transformations from business rules to business processes. These transformations should improve the quality (correctness) of business processes, by im...

  6. The Role of Contracts and Informal Relations in the Governance of IT Outsourcing Processes

    Science.gov (United States)

    Vaia, Giovanni; Tommasetti, Aurelio

    This paper aims to give a contribution to represent and comprehend the characteristics of the relationships between customers and providers in the specific context of IT services supply; furthermore it provides its peculiar perspective on the relationship between the formal governance, which is mostly realized through the use of contracts, and the informal relations based on trust and commitment between the parties. Moreover, the current study underlines that within contexts which are strongly based on the uncertain evolution both of market and technology, the governance of IT outsourcing processesneeds the development of complex informal relationships in support of the contracts. The study shows how it is possible to absorb the effects of the market and technology uncertainty within the IT outsourcing contracts. Moreover, the research shows how the use of dynamic contracting together with an explicit attention to the social processes can lead to remarkable operative and strategic benefits.

  7. Special features of the company personnel policy development using outsourcing

    Directory of Open Access Journals (Sweden)

    Ozerchuk, Natalia Mykolayivna

    2012-11-01

    Full Text Available The evaluation of possible replanning and personnel policy improving at modernenterprises is the aim of the article. Business owners absolutely realize that some expenditurefunctions can be easily passed to outsourcing, saving money and gaining flexibility and efficiency ofbusiness processes. The current personnel policy in organizations provides, first of all, personnelmanagement strategy development, taking into account the structure strategy development, which ispossible using the principles of outsourcing. Combining the elements of outsourcing personnelpolicy at the modern enterprises will improve the quality of employees work taking intoconsideration all achievements in the theory and practice in this area and cause a positive socialimpact.

  8. Outsourcing účetnictví v ČR

    OpenAIRE

    MLÁDKOVÁ, Tereza

    2013-01-01

    The aim of this work is the analysis of outsourcing in the management and processing of accounting focus on cost reduction and optimization of results and evaluation accounting method leading to more efficient business. The issue of outsourcing bookkeeping and possibly payroll is evaluated in two different companies. First is analyzed the current situation of companies and subsequently made design changes to accounting, which is compared with the current situation. For a small growing busines...

  9. Outsourcing Reverse Logistics

    OpenAIRE

    Logožar, Klavdij

    2008-01-01

    The external supply of logistics services is part of a trend toward outsourcing non-core logistics activities. The scope of third-party logistics may range from a relatively limited combination of activities (e.g. transportation, packaging and warehousing) to a comprehensive set of logistics services. The author first discusses the characteristics of business logistics in the manufacturing firms, which could be helpful in understanding of outsourcing logistics services. The author points out ...

  10. Strategic involvement of information and communication technologies in outsourcing

    DEFF Research Database (Denmark)

    Perunovic, Zoran; Christoffersen, Mads

    2005-01-01

    Purpose To portrait the utilisation of information and communication technology in off-shore outsourcing and raise questions for debate, hypotheses for verifications, and ideas for the improvement. Design/methodology/approach An explorative qualitative study with a research framework designed...... outsourcing have significant role in innovating business models of companies. However, the technological islands of application are not converging, at least not with desirable pace. Future off-shore outsourcing will comprehend more R&D activities, and spread throughout the whole business process. Existence...... to answer the questions regarding strategic considerations and implications, outcomes and future. The authors have conducted twelve semi-structured interviews with relevant executives from twelve companies. Findings Contemporary ICT solutions help companies involved in off-shore outsourcing to achieve...

  11. Moving Beyond Outsourcing

    DEFF Research Database (Denmark)

    Rai, Sudhanshu

    In this article I discuss the Indian outsourcing phenomena and ask the question now what? Using data from the Euro-India project I demonstrate that a small but significant part of the Indian IT entities are moving beyond outsourcing, to co-creation where Innovation and the desire to create new...... markets is the key driver. This does not imply that outsourcing will disappear but it does mean that firms will engage in globalization using innovative mix of business models and technical platforms. We discuss the implication of this slow transformation to co-creation of innovation for the global...... outsourcing industry. The key thesis of this paper is to discuss co-creation as a form of innovation and how such a form of innovation is likely to bring Indian companies rich dividends....

  12. Offshore Outsourcing

    DEFF Research Database (Denmark)

    Petersen, Bent; Benito, Gabriel R. G.; Dovgan, Olesya;

    While the extant literature on offshore outsourcing deals with this operation mode in isolation, and typically with a focus on cost effects, we address the broader question of how companies choose and use outsourcing as part of foreign operation mode development and as a contributor...... that outsourcing can be used proactively to promote expanded international operations....

  13. Outsourcing R&D

    DEFF Research Database (Denmark)

    Hsuan, Juliana; Mahnke, Volker

    2011-01-01

    Outsourcing R&D is an increasingly explored corporate practice. Extant research advanced our initial understanding of its increasing importance and benefits. While the associated literature has blossomed, the enthusiasm of R&D managers is tenured by an increasing realization of the possible...... downsides, risks, and costs that come with increasing use of external sources of innovation. Here, we suggest that research on outsourcing R&D has to move towards a balanced view on the profitability of such arrangements. To this end, we offer a review of what we know and need to know about outsourcing R......&D, suggest a simple, yet integrative model on the relation between outsourcing R&D and performance, and offer a research agenda that is instrumental in guiding companies’ process-management and design strategies when seeking to benefit from the outsourcing of R&D....

  14. Sewage Purification Business Process Management

    OpenAIRE

    Esad Ahmetagić; Blaženka Piuković; Dušan Lukić

    2011-01-01

    This paper presents the current level of drainage and sewage purification facilities built in the Autonomous Province of Vojvodina, a territorial unit of the Republic of Serbia. It also points out the issues related to organized business management in companies involved in this business.The management of business processes in sewage purification involves a comprehensive cycle: business organizing process, issues of standard, investments, workforce, and information system design as factors in ...

  15. Strategic business rules for business process intelligence : An oracle prototype

    Directory of Open Access Journals (Sweden)

    Rajeev Kaula

    2014-01-01

    Full Text Available Business process intelligence aims to provide timely information to improve business process effectiveness and align it with business objectives in order to compete successfully in the marketplace. Generally such information not only improves an organizations ability to accomplish business objectives, but may also lead to the identification of information that could facilitate competitive advantage. This paper outlines an approach to develop an information flow model that involves the specification of activity dimensions during business process modeling to develop dimensional models to identify process metrics through strategic business rules that aligns a business process with business objectives. The paper illustrates the concepts through a marketing business process Lead to forecast prototype which is implemented in Oracle’s PL/SQL language.   Keywords: Business Intelligence, Business Process, Business Process Metrics, Business Process Intelligence, Business Rules.

  16. BUSINESS PROCESS REENGINEERING

    Directory of Open Access Journals (Sweden)

    Magdalena LUCA (DEDIU

    2014-06-01

    Full Text Available Business process reengineering determines the change of organizational functions from an orientation focused on operations through a multidimensional approach. Former employees who were mere executors are now determined to take their own decisions and as a result the functional departments lose their reason to exist. Managers do not act anymore as supervisors, but mainly as mentors, while the employees focus more attention on customer needs and less than the head’s. Under these conditions, new organizational paradigms are required, the most important being that of learning organizations. In order to implement a reengineering of the economic processes and promoting a new organizational paradigm the information technology plays a decisive role. The article presents some results obtained in a research theme ANSTI funded by contract no. 501/2000. Economic and financial analysis is performed in order to know the current situation to achieve better results in the future. One of its objectives is the production analyzed as a labour process and the interaction elements of this process. The indicators investigated in the analysis of financial and economic activity of production reflect the development directions, the means and resources to accomplish predetermined objectives and express the results and effectiveness of what is expected.

  17. UML in business process modeling

    OpenAIRE

    Bartosz Marcinkowski

    2013-01-01

    Selection and proper application of business process modeling methods and techniques have a significant impact on organizational improvement capabilities as well as proper understanding of functionality of information systems that shall support activity of the organization. A number of business process modeling notations were popularized in practice in recent decades. Most significant of the notations include Business Process Modeling Notation (OMG BPMN) and several Unified Modeling Language ...

  18. OUTSOURCING STRATEGIES. HOW TO FORMALIZE AND NEGOTIATE THE OUTSOURCING CONTRACT.

    Directory of Open Access Journals (Sweden)

    Meo Colombo Carlotta

    2011-07-01

    Full Text Available In the globalized economy multinational firms have given rise to local firms able to produce at a low cost and at acceptable quality levels. A growing number of firms have outsourced production and manufacturing activities of all types to these firms, not only to reduce production costs but also to make their organizational structures more streamlined and flexible. Outsourcing decisions, which originally were limited to production which had a modest technological content and was of marginal importance for the business in question, is increasingly adopted for activities which, requiring core competencies or belonging to the core business, were considered inseparable from the organization and thus not outsourceable. Gradually an outsourcing strategy has developed which has found it convenient to outsource even core competencies and functions, such as specialized manufacturing, which require a particular technology, marketing, product design, and the search for know-how (Prahalad and Hamel 1990: 79-91.Such an outsourcing strategy has a number of advantages, among which quality improvement, a greater focus on managing other core competencies, a greater flexibility and leverage regarding resources, along with the possibility of entering new markets, even ones with a high rate of development.This article analyzes the fundamental stages for an outsourcing strategy. It will demonstrate how, in order to achieve an outsourcing strategy, it is necessary to include outsourcing in the general strategy, gather suitable information for choosing the outsourcer, negotiate the contract with the supplier, choose the type of relationship to have with the supplier, and, finally, plan the transfer of activities and functions from the outsourcee to one or more outsourcers or providers.

  19. OUTSOURCING OF INFORMATION TECHNOLOGY SERVICES BASED ON PROCESSES IN THE CHOSEN AUTOMOTIVE COMPANY

    OpenAIRE

    JACEK KARCZ; SYLWIA GAIK; NATALIA JÊDRZEJAS

    2014-01-01

    The main aim of the article is to define the issue of outsourcing and showing its advantages resulting from the services that are given to the external companies and the risk which comes from introducing of outsourcing. Nowadays the automotive industry is not thinking only about cost reduction but outsourcing, on account of contractors’ high level of specializations, ensures quality, models and standards improvement which let to maintain the control in many companies. The dissertations in thi...

  20. Governing IT outsourcing relationships

    CERN Document Server

    Kuhlmann, Daniel

    2012-01-01

    Hauptbeschreibung The dynamics of the relationship between service recipient and service provider in IS outsourcing relationships recently gained increased attention as relationships are believed to have a considerable influence on IS outsourcing success. This study adds to this growing field of interest by developing an IS outsourcing relationship framework in the form of a process model. Three rather disjointed areas of research, namely contractual governance, relational norms, and control, have been set in a common context by interrelating them as the three main governance modes

  1. Sewage Purification Business Process Management

    Directory of Open Access Journals (Sweden)

    Esad Ahmetagić

    2011-09-01

    Full Text Available This paper presents the current level of drainage and sewage purification facilities built in the Autonomous Province of Vojvodina, a territorial unit of the Republic of Serbia. It also points out the issues related to organized business management in companies involved in this business.The management of business processes in sewage purification involves a comprehensive cycle: business organizing process, issues of standard, investments, workforce, and information system design as factors in establishing an effective organization of business processes. The definition of gap existing between the current approach to organizing business activities and the need to establish an approach based on knowledge, information technologies, and effective business process management points to the necessity for organization redesign and standard definition in business process management. Sewage purification business process management in Vojvodina, the Republic of Serbia has been elaborated through theoretical presentation and a practical example realized by electronic ISO 9001:2008 system of quality management in public water utility company JKP "Vodokanal" Sombor.

  2. Compliant and flexible business processes with business rules.

    OpenAIRE

    Goedertier, Stijn; Vanthienen, Jan; Regev, G.; Soffer, P; R. Schmidt

    2006-01-01

    When modeling business processes, we often implicitly think of internal business policies and external regulations. Yet to date, little attention is paid to avoid hard-coding policies and regulations directly in control-flow based process models. The standpoint of this analysis is the role of business rule modeling in achieving business process flexibility. In particular, it is argued that flexible business process models require business rules as a declarative formalism to capture the semant...

  3. Outsourcing to China.

    Science.gov (United States)

    Liu, Jacqueline

    2004-12-01

    To enhance competitive advantage in the face of increasing globalisation, companies need to consider moving certain operations to China, if they have not done so already. This article describes the evolving nature of outsourcing to China and what companies need to consider to be successful in this business model. PMID:16225277

  4. OUTSOURCING IN RETAIL

    Directory of Open Access Journals (Sweden)

    Radojko Lukić

    2012-05-01

    Full Text Available Modern strategic techniques have been increasingly applied in recent years, both in manufacture and retail, individually or concurrently. The main goal of their application in the retail business is continuous improvement, in particular by reducing costs of competitiveness and (business and financial performance, while increasing customer satisfaction and meeting the needs of customers/consumers. One of the most important strategic techniques increasingly used not only in manufacturing but also in modern retail is outsourcing, which basically involves purchasing goods and/or services from independent external suppliers. The research in contemporary practice of the retail business has revealed that the application of outsourcing technique contributes to stronger commitment of management towards the activities that are the core of competitiveness, reducing costs, improving competitiveness and creating added value. All this has a long-term impact on improving performance in the retail sector. Starting from the developed theory and conducted practical research, this paper emphasizes the importance and specific problems of application of outsourcing the strategic technique in the modern retail. Their knowledge is very important for an effective implementation of outsourcing as a function of improving overall performance in retail. This is especially true for retailers in developing and transition countries, as it is the case, for example, with Serbia, where the use of outsourcing is at a very low level compared to developed countries. In the future, because of its economic importance, outsourcing will certainly be more applied in the retail sector of respective countries, with the expectation of a growing trend at approximately the same level as it is in developed countries in Europe and America.

  5. Resolving Business Process Interference via Dynamic Reconfiguration

    NARCIS (Netherlands)

    van Beest, Nick R. T. P.; Bulanov, Pavel; Wortmann, Hans; Lazovik, Alexander; Maglio, PP; Weske, M; Yang, J; Fantinato, M

    2010-01-01

    For business processes supported by service-oriented information systems, concurrent execution of business processes still may yield undesired business outcomes as a result of process interference. For instance, concurrent processes may partially depend on a semantically identical process variable,

  6. Alignment of Business Process Management and Business Rules

    NARCIS (Netherlands)

    Zoet, Martijn; Versendaal, Johan; Ravesteijn, Pascal; Welke, Richard

    2011-01-01

    From the article: Business process management and business rules management both focus on controlling business activities in organizations. Although both management principles have the same focus, they approach manageability and controllability from different perspectives. As more organizations dep

  7. What is Business Process Management?

    DEFF Research Database (Denmark)

    Møller, Charles; Tan, Rune Domino; Maack, Carsten Jessen

    2007-01-01

    Business Process Management (BPM) is an emerging new field in business. However there is no academically agreed upon conceptual framework. The aim of this paper is to establish a conceptual framework grounded in the recent literature. The purpose of this work is to ensure a better foundation...

  8. Business Process Customization using Process Merging Techniques

    NARCIS (Netherlands)

    Bulanov, Pavel; Lazovik, Alexander; Aiello, Marco

    2012-01-01

    One of the important application of service composition techniques lies in the field of business process management. Essentially a business process can be considered as a composition of services, which is usually prepared by domain experts, and many tasks still have to be performed manually. These i

  9. 基于神经网络的软件外包过程模式决策研究%Study on Neural Network-Based Software Outsourcing Process Pattern Decision

    Institute of Scientific and Technical Information of China (English)

    蒋严冰; 周欣; 刘英; 胡敬坤

    2009-01-01

    Software outsourcing has became a common method used in software development.To guide the software outsourcing process pattern decision,this paper puts up a neural network based decision model which is made up of a group of orthogonal and concurrent input factors,a three-tier neural network decision architecture and a group of output process patterns.The model is verified with a real software outsourcing process pattern decision case.This model provides the theory for the development of outsourcing decision tools and complete decision supporting mechanism for various outsourcing model in every phase of software engineering.

  10. THE APPLICATION OF SIX SIGMA WITHIN BPM IN A FINANCIAL SERVICES OUTSOURCED BACK-OFFICE ENVIRONMENT

    OpenAIRE

    Paul SOARE

    2014-01-01

    The present paper investigates Six Sigma’s suitability within Business Process Management while exploring to what extent DMAIC can assist the management of a back-office and continuous improvement. The research is looking into the service industry, business process outsourcing in particular, exploring ways of driving productivity improvements and whether this is attainable through the application of Six Sigma.

  11. Understanding the IT/business partnership - a business process perspective

    DEFF Research Database (Denmark)

    Siurdyban, Artur

    2014-01-01

    these partnerships by allocating responsibilities between central IT and the local business during two stages of a process lifecycle: formation and standardization. The significance of the findings lies in how the model’s configuration leads to different types of IT units’ process centricity. This in turn affects......From a business process perspective, the business value of information technologies (IT) stems from how they improve or enable business processes. At the same time, in the field of strategic IT/business alignment, the locus of discussion has been how IT/business partnerships enhance the value of IT....... Despite this apparent relationship, the business process perspective has been absent from the IT/business alignment discussion. In this paper, we use the case of an industrial company to develop a model for understanding IT/business partnerships in business process terms. Based on our findings, we define...

  12. SOFTWARE OUTSOURCING PROCESS SYSTEM BASED ON CMMI%基于 CMMI框架下的软件外包过程体系

    Institute of Scientific and Technical Information of China (English)

    张义珍; 刘燕玲; 梁凤娟

    2013-01-01

    在部门外包项目管理过程实践基础上,在分析外包项目实施过程中存在的主要问题的基础上,建立起基于CMMI框架下的量化的外包项目过程体系,包括:外包项目管理类型、生命周期、组织架构和各个阶段上的关键管理活动,以及外包商的评价方法等,并提出了外包项目过程能力成熟度模型。通过精细化和量化的外包项目管理,确保外包项目按时保质保量完成,实现对外包项目有效和高效的管理,达到甲方和外包方的双赢。%On the basis of the practice in outsourcing project management process of the department , and of analysing the principal problems existing in the implementation process of outsourcing project , we establish a CMMI framework-based quantified outsourcing project process system including the outsourcing project management types , the life cycle, the organisation structure and the key management activities in various phases , as well as the outsourcers evaluation method .We also put forward the process capability maturity model for outsourcing project.Through the refined and quantified outsourcing project management , the completion of outsourcing project can be ensured on time and with the guarantees in both quality and quantity , this realises the effective and efficient management on outsourcing project , and reaches win-win situation between the Party A and the contractor .

  13. Business Process Modelling for Measuring Quality

    NARCIS (Netherlands)

    Heidari, F.; Loucopoulos, P.; Brazier, F.M.

    2013-01-01

    Business process modelling languages facilitate presentation, communication and analysis of business processes with different stakeholders. This paper proposes an approach that drives specification and measurement of quality requirements and in doing so relies on business process models as represent

  14. Business process modeling in healthcare.

    Science.gov (United States)

    Ruiz, Francisco; Garcia, Felix; Calahorra, Luis; Llorente, César; Gonçalves, Luis; Daniel, Christel; Blobel, Bernd

    2012-01-01

    The importance of the process point of view is not restricted to a specific enterprise sector. In the field of health, as a result of the nature of the service offered, health institutions' processes are also the basis for decision making which is focused on achieving their objective of providing quality medical assistance. In this chapter the application of business process modelling - using the Business Process Modelling Notation (BPMN) standard is described. Main challenges of business process modelling in healthcare are the definition of healthcare processes, the multi-disciplinary nature of healthcare, the flexibility and variability of the activities involved in health care processes, the need of interoperability between multiple information systems, and the continuous updating of scientific knowledge in healthcare.

  15. Transition Process and Performance in IT Outsourcing: Evidence from a Field Study and Laboratory Experiments

    NARCIS (Netherlands)

    V. Tiwari (Vinay)

    2010-01-01

    textabstractIn this dissertation, complementing the strategic and economic studies on interorganizational relationships and IT outsourcing, we focus on the operational execution challenges inherent in these relationships by examining the transition stage, which starts immediately after contract sign

  16. Efficient Authentication of Outsourced String Similarity Search

    OpenAIRE

    Dong, Boxiang; Wang, Hui

    2016-01-01

    Cloud computing enables the outsourcing of big data analytics, where a third party server is responsible for data storage and processing. In this paper, we consider the outsourcing model that provides string similarity search as the service. In particular, given a similarity search query, the service provider returns all strings from the outsourced dataset that are similar to the query string. A major security concern of the outsourcing paradigm is to authenticate whether the service provider...

  17. Business Outsourcing of Rural Electricity Services Company%农电服务公司业务外委工作探究

    Institute of Scientific and Technical Information of China (English)

    张曙光

    2013-01-01

    The rural grid enterprises are in the end, and its service object is the broad masses of peasants. It relates the rural economic and social development and stability. Rural grid enterprises are part of the construction of socialist new countryside and a harmonious society. The implementation of business outsourcing in rural power supply enterprises, deepening the professional, lean management of rural power supply enterprises, and promoting the service level of agriculture, countryside and farmers is the important measures to implement scientific outlook on development, promote "two conversions", standardize the management of workers, and maintenance the team stable. The success of business outsourcing of rural power supply enterprise accumulates experience for professional division and socialized operation for rural power supply station, and verifies the scientific and feasibility of the business outsourcing pattern in rural power supply station. To promote the implementation of rural power supply business outsourcing work and change management mode of power supply station is beneficial to power supply business organization, is an important content of enterprise management innovation and the specific embodiment. The paper analyzes the present situation, existing significance and management improvement measures of business outsourcing of rural power service corporation.%  农网企业处在电网的末端,服务对象是广大农民,它关系农村经济社会的发展和稳定,农电企业是建设社会主义新农村和和谐社会的组成部分。实施农村供电所业务委托,深化农村供电所专业化、精益化管理,加快提升服务“三农”水平,是公司深入贯彻落实科学发展观,推进“两个转变”,规范农电用工(原“农电工”,下同)管理,维护队伍稳定的重要举措,农村供电所业务委托试点工作取得成功,为农村供电所业务的专业化分工、社会化运作

  18. Business Process Modeling Notation

    OpenAIRE

    Robert Flowers; Charles Edeki

    2013-01-01

    Models as representations of real world entities may appear to the novice to be an unnecessary abstraction. Indeed, in small organizations where there are relatively few processes, there is little need to abstract activities. When it comes to large organizations, with hundreds or thousands of processes, thecreation of models becomes an essential activity. Even if the process itself does not change in the form of new process re-engineering efforts or new applications, there are new employees a...

  19. A business process model as a starting point for tight cooperation among organizations

    Directory of Open Access Journals (Sweden)

    O. Mysliveček

    2006-01-01

    Full Text Available Outsourcing and other kinds of tight cooperation among organizations are more and more necessary for success on all markets (markets of high technology products are particularly influenced. Thus it is important for companies to be able to effectively set up all kinds of cooperation. A business process model (BPM is a suitable starting point for this future cooperation. In this paper the process of setting up such cooperation is outlined, as well as why it is important for business success. 

  20. Outsourcing: A cost-savings perspective

    International Nuclear Information System (INIS)

    What is outsourcing? There is no such word according to Webster's dictionary; however, as used in the business world, outsourcing is a partnership or contract by a corporation with a third party to have the third party completely manage a particular corporate function or operations area. A common example of outsourcing that occurs in today's commercial marketplace can be seen in the management information systems field. Many large corporations (i.e., banks, insurance companies, utilities, etc.) are required to maintain vast computer networks and information systems to process the voluminous amounts of information that flow through the company each day. This computer center maintenance is usually a support function to the business's main line of work, but it is a necessary tool to allow the corporation to function efficiently in today's information-dominated society. While it is a fact that information is a crucial part of any business operation, processing and distributing that information is not and need not be and usually hinders a company in effectively pursuing its main line of work (e.g., making electricity). One western nuclear utility has outsourced its vendor engineering services to free its engineers from the humdrum task of updating and maintaining vendor technical manual (VTM) information and to allow them to concentrate on maintaining the plant at power, thereby increasing the overall plant capacity rating (i.e., increased profits). Having correct and accurate technical manual information is important for proper plant maintenance; however, on a day-to-day basis, VTMs do not directly support the plant at power and are therefore just one more administrative nightmare a systems engineer or maintenance engineer must deal with in his job

  1. Investiments in Poland. Outsourcing phenomenon

    OpenAIRE

    Salvat Massoni, Romà

    2008-01-01

    - Introduction, focused in world outsourcing phenomenon, analysing causes and consequences of relocation. - Investment in Poland, business opportunities for foreign investment. Forms of carrying out business activity available to foreign entities in Poland. - Particular case. Analysis and viability of the part machining in large and middle sized series. Study of the investment.

  2. Traditional Technology and Cost-reduction As a Major Driver in Business: Can Outsourcing Relations be Redirected by Smart Manufacturing?

    NARCIS (Netherlands)

    Filippov, S.; Enserink, B.; Van Geenhuizen, M.S.; Berben, W.

    2012-01-01

    Traditional technologies can have an extended lifetime if companies use various cost-reducing strategies. One of these strategies employed in Western European countries in the past decades has been low-cost outsourcing in Central and Eastern Europe (CEE), mainly derived from low wages. Specifically,

  3. Comparative analysis of business rules and business process modeling languages

    Directory of Open Access Journals (Sweden)

    Audrius Rima

    2013-03-01

    Full Text Available During developing an information system is important to create clear models and choose suitable modeling languages. The article analyzes the SRML, SBVR, PRR, SWRL, OCL rules specifying language and UML, DFD, CPN, EPC and IDEF3 BPMN business process modeling language. The article presents business rules and business process modeling languages theoretical comparison. The article according to selected modeling aspects of the comparison between different business process modeling languages ​​and business rules representation languages sets. Also, it is selected the best fit of language set for three layer framework for business rule based software modeling.

  4. On outsourcing and offshoring

    DEFF Research Database (Denmark)

    Hansen, Zaza Nadja Lee

    This study investigates the challenges engineering companies face when globalising the product development process through offshoring and outsourcing. Furthermore, to investigate the solutions the companies took to address these and the impact these had on the organisation, the engineering...... models like the stage gate model and outsourcing/offshoring literature concerning how to conduct the globalisation process had not been followed, in particular in the early phases as these called for extensive preparation. iii Knowledge management showed a lack of knowledge sharing initiatives within...... of engineering projects when engineering companies offshore or outsource product development process activities.  Analysing these challenges and impacts using different theoretical tools from organisational studies and operations research.  Demonstrating the disconnection between operational and strategic...

  5. Discussion on the Outsourcing of Library ’s Books Processing%试论图书馆的图书加工业务外包

    Institute of Scientific and Technical Information of China (English)

    潘世明

    2014-01-01

    图书加工业务是图书馆最为基础的工作,图书加工业务外包是图书馆发展的必然趋势。在介绍业务外包发展概况的基础上,阐述了图书馆图书加工业务外包的优势和内容,分析了外包公司的特点以及图书加工业务外包时面临的风险,探讨了图书馆规避外包商风险的对策。%The books processing is the most basic work of the library, and the outsourcing of library’s books processing is an inevitable trend of the library’s development. Based on introducing the general development situation of the outsourcing, this paper expounds the advantages and contents of the outsourcing of library’s books processing, analyzes the features of the outsourcing companies and the risks existing in the outsourcing of library’s books processing, and probes into some countermeasures for the library to avoid the risks from the outsourcing businessmen.

  6. Comparative analysis of business rules and business process modeling languages

    OpenAIRE

    Audrius Rima; Olegas Vasilecas; Aidas Šmaižys

    2013-01-01

    During developing an information system is important to create clear models and choose suitable modeling languages. The article analyzes the SRML, SBVR, PRR, SWRL, OCL rules specifying language and UML, DFD, CPN, EPC and IDEF3 BPMN business process modeling language. The article presents business rules and business process modeling languages theoretical comparison. The article according to selected modeling aspects of the comparison between different business process modeling languages ​​and ...

  7. Knowledge Service Model for Business Process Design

    OpenAIRE

    Peņicina, L

    2012-01-01

    Business processes are key corporate assets both generating and requiring knowledge. During business process modeling phase in order to create an accurate and realistic process model a business process analyst requires existing business process knowledge embedded in internal organizational resources such as documentation and other software artifacts as well as in external resources such as legal documents repositories, standards, regulations and business process frameworks. The aim of this re...

  8. Data management in maintenance outsourcing

    International Nuclear Information System (INIS)

    Most businesses view maintenance as tasks carried out by technicians and the data collected is mostly cost related. There is a growing trend towards outsourcing of maintenance and the data collection issues are not addressed properly in most maintenance service contracts. Effective maintenance management requires proper data management - data collection and analysis for decision-making. This requires a proper framework and when maintenance is outsourced it raises several issues and challenges. The paper develops a framework for data management when maintenance is outsourced and looks at a real case study that highlights the need for proper data management. - Highlights: • Framework for data management in maintenance outsourcing. • Black-box to grey-box approaches for modelling. • Improvements to maintenance decision-making. • Case study to illustrate the approaches and the shortcomings in data collection

  9. Offshoring en outsourcing in de dienstensector

    NARCIS (Netherlands)

    Jagersma, P.K.; Gorp, van D.M.

    2006-01-01

    Het Center for International Business van Nyenrode heeft verschillende onderzoeken gedaan om offshoring en outsourcing op een systematische manier in kaart te brengen. Het laatste onderzoek betrof de dienstensector. Ook in deze sector wordt steeds vaker gebruik gemaakt van offshoring en outsourcing.

  10. The application of outsourcing decision-making methods in a logistics context in South Africa

    Directory of Open Access Journals (Sweden)

    Naomi Bloem

    2015-02-01

    Full Text Available Background: Companies have often relinquished the control of important business functions to outside suppliers for the sake of short-term savings and because of the lack of use of proper decision-making methods within the business.Objectives: This article identified three methods of decision-making and applied it to a logistics outsourcing problem. The logistics outsourcing problem consisted of a make-or-buy decision as well as a supplier selection process. The purpose of the study was to determine the most suitable method in the case of logistics outsourcing.Method: The decision-making methods were applied to a South African case study within the fast moving consumer goods (FMCG industry. The logistics functions considered in the case study included secondary distribution and warehousing of finished goods. Each method considered the same evaluation criteria and the results were analysed and compared.Results: Each method produced different results to the logistics outsourcing problem. The method developed by Platts, Probert and Canez (2000 suggested that the logistics functions be insourced. The decision tree method suggested outsourcing both functions, with a unit rate cost model. The results from the linear programming (LP method indicated that the secondary distribution function should be insourced and the warehousing function outsourced, with a fixed and variable cost model pending further analysis of the demand trends.Conclusion: The study provides empirical evidence that proven outsourcing decision-making methods, such as the method developed by Platts et al. (2000, the LP method and the decision tree method traditionally applied to a manufacturing outsourcing decision problem, can be adapted and applied to a logistics outsourcing decision problem of a South African FMCG company.

  11. A Survey and Analysis of Outsourcing in East China

    OpenAIRE

    Fan, Tijun; Sandal, Leif Kristoffer; Kong, Jiehong; Dandan LI

    2009-01-01

    The aim of this study is to investigate whether outsourcing activities in east china are associated with a theoretical framework derived from the literature. By the methodology of Statistics Package for the Social Science (SPSS) , the results of survey indicate that outsourcing will more extensively practiced in the future, the principal outsourcing motivation are to reduce costs and focus on core businesses. The purchasing outsourcing has the largest correlation coefficients with...

  12. Managing change in IT outsourcing towards a dynamic fit model

    CERN Document Server

    Plugge, Albert

    2012-01-01

    IT outsourcing is considered a mature business strategy that provides an exquisite opportunity to quickly cater to changing market circumstances. Due to the extensive growth of outsourcing client IT functions in the last decade, a new provider industry has developed rapidly. As a result, the IT landscape is becoming more varied, with different outsourcing arrangements. Considering the multidisciplinary character of outsourcing, providers experienced with that arrangement complexity have increased substantially. Providers have to deal with various aspects such as strategy, capabilities

  13. Factors Affecting Outsourcing Software Development from Finland to Vietnam

    OpenAIRE

    Le, Phuong

    2016-01-01

    The past few years have seen a steady trend in the growth of Offshore Outsourcing Soft-ware Development projects from Finland. At the same time, Vietnam has been quickly growing as a competitive outsourcing destination. Many outsourcing vendors from Vietnam want to enter Finnish software development market through contracts of outsourcing projects. They have neither had a competitive edge of international business relation nor a deep understanding of the Finnish market. The objectives of the ...

  14. Outsourcing and supplier learning

    DEFF Research Database (Denmark)

    Lema, Rasmus

    2012-01-01

    There is increasing agreement that Indian software firms are making the transition from competitive advantage based on low cost to competitive advantage based on innovation. However, there are few insights about how this transition process works. This paper seeks to bring together the outsourcing......, global value chains and firm capability literatures. It draws on empirical material focused on learning and innovation ‘events’ in Indian software firms – their inputs and sources – and makes headway in opening the ‘black box’ of supplier learning in outsourcing relationships. This paper suggests...... that learning from customers was important but insufficient for making the transition. Capability formation depended significantly on other channels and mechanisms outside or independent of outsourcing relationships. This paper shows how firms actively mobilised and combined internal and external sources...

  15. Logistics outsourcing by manufacturers in South Africa

    Directory of Open Access Journals (Sweden)

    Beverley Waugh

    2011-11-01

    Full Text Available As organisations find themselves in an increasingly dynamic and competitive world they are seeking new strategies to ensure their competitive advantage and profitability. Logistics presents an area in which these organisations can improve customer service and reduce costs, and strategies in support thereof such as the outsourcing of logistics activities, should be considered. However, it is critical that logistics outsourcing is done diligently to avoid potential problems for the organisation and to achieve the best possible benefits. In South Africa little research has been done regarding current outsourcing practices of local manufacturers. In this article literature on international logistics outsourcing as well as research on some of the logistics outsourcing practices of South African manufacturers is discussed. The findings of a questionnaire survey of South African manufacturers provided information on their logistics outsourcing practices and problems. Prominent issues seem to include inadequate managerial involvement in the logistics outsourcing process, as well as insufficient time spent on many of the important aspects of the outsourcing agreement, the transitioning of resources and ongoing management of the outsourced relationship. It is concluded that a thorough outsourcing process should be followed in order to achieve the benefits of logistics outsourcing.

  16. A classification of logistic outsourcing levels and their impact on service performance: evidence from the food processing industry

    NARCIS (Netherlands)

    Lilly Hsiao, L.; Kemp, R.G.M.; Vorst, van der J.G.A.J.; Omta, S.W.F.

    2010-01-01

    Most studies of logistics outsourcing have focused on cost reduction, while few studies have reported on service benefits. This study empirically examines if outsourcing different logistics activities results in differences in logistics service performance. We identify and analyze the outsourcing of

  17. Outsourcing Flagship

    Institute of Scientific and Technical Information of China (English)

    ANITA; ZUO

    2007-01-01

    Chen Shuning,founder of China’s most successful software outsourcing company,is steering his flagship company toward the goal of developing national software products 'Let’s drive to success together.'You see such encouraging slo-gans everywhere in the c

  18. The Morning After: What Happens When Outsourcing Relationships End?

    Science.gov (United States)

    Barney, Hamish T.; Low, Graham C.; Aurum, Aybüke

    Many firms are reevaluating their initial outsourcing decisions for various reasons, including whether the goals set for the outsourcing effort were achieved, changes in the business environment, internal changes, and/or mergers. An increasing number of outsourcing deals are being terminated and backsourced or re-outsourced. According to a recent international industry survey 49% of companies engaged in outsourcing have terminated outsourcing contracts prematurely. Research has not reflected this trend with few studies concentrating on what firms do after they terminate or fail to extend an outsourcing contract. It is argued that there is a need to study this important and increasingly frequent decision. The main contribution of this chapter is to present an outsourcing decision model and demonstrate its applicability with respect to a recent sourcing decision.

  19. Business Intelligence in Process Control

    Science.gov (United States)

    Kopčeková, Alena; Kopček, Michal; Tanuška, Pavol

    2013-12-01

    The Business Intelligence technology, which represents a strong tool not only for decision making support, but also has a big potential in other fields of application, is discussed in this paper. Necessary fundamental definitions are offered and explained to better understand the basic principles and the role of this technology for company management. Article is logically divided into five main parts. In the first part, there is the definition of the technology and the list of main advantages. In the second part, an overview of the system architecture with the brief description of separate building blocks is presented. Also, the hierarchical nature of the system architecture is shown. The technology life cycle consisting of four steps, which are mutually interconnected into a ring, is described in the third part. In the fourth part, analytical methods incorporated in the online analytical processing and data mining used within the business intelligence as well as the related data mining methodologies are summarised. Also, some typical applications of the above-mentioned particular methods are introduced. In the final part, a proposal of the knowledge discovery system for hierarchical process control is outlined. The focus of this paper is to provide a comprehensive view and to familiarize the reader with the Business Intelligence technology and its utilisation.

  20. Business processes a database perspective

    CERN Document Server

    Milo, Tova

    2012-01-01

    While classic data management focuses on the data itself, research on Business Processes also considers the context in which this data is generated and manipulated, namely the processes, users, and goals that this data serves. This provides the analysts a better perspective of the organizational needs centered around the data. As such, this research is of fundamental importance.Much of the success of database systems in the last decade is due to the beauty and elegance of the relational model and its declarative query languages, combined with a rich spectrum of underlying evaluation and optimi

  1. The Advantages and Disadvantages of Outsourcing

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    Nowadays, the increasing globalization and internationalization bring huge changes to business environment, which has been changed from a lot of dispersed local markets to a single economic market. These changes make businessmen have to think about their international business strategies, such as outsourcing. This article will analyze the advantages and disadvantages of outsourcing in the context of global manufacturing strategy in order to help managers handle it more effectively.

  2. Specialization, outsourcing and wages

    DEFF Research Database (Denmark)

    Munch, Jakob Roland; Skaksen, Jan Rose

    2009-01-01

    This paper studies the impact of outsourcing on individual wages. In contrast to the standard approach in the literature, we focus on domestic outsourcing as well as foreign outsourcing. We argue that if outsourcing is associated with specialization gains arising from an increase in the division...... of labor, domestic outsourcing tends to increase wages for both unskilled and skilled labor. We use a panel data set of workers in Danish manufacturing industries to show that domestic and foreign outsourcing affect wages as predicted....

  3. Modeling and Execution of Multienterprise Business Processes

    OpenAIRE

    Singer, Robert; Kotremba, Johannes; Raß, Stefan

    2014-01-01

    We discuss a fully featured multienterprise business process plattform (ME-BPP) based on the concepts of agent-based business processes. Using the concepts of the subject-oriented business process (S-BPM) methodology we developed an architecture to realize a platform for the execution of distributed business processes. The platform is implemented based on cloud technology using commercial services. For our discussion we used the well known Service Interaction Patterns, as they are empirically...

  4. Multidimensional data modeling for business process analysis

    OpenAIRE

    Mansmann, Svetlana; Neumuth, Thomas; Scholl, Marc H.

    2007-01-01

    The emerging area of business process intelligence attempts to enhance the analytical capabilities of business process management systems by employing data warehousing and mining technologies. This paper presents an approach to re-engineering the business process modeling in conformity with the multidimensional data model. Since the business process and the multidimensional model are driven by rather different objectives and assumptions, there is no straightforward solution to converging thes...

  5. FORMATION OF BUSINESS PROCESS MANAGEMENT ENGINEERING COMPANY

    OpenAIRE

    Khatskevich, L.; Shishkin, I.

    2012-01-01

    In the proposed paper the relevance of management on the basis of machine-building enterprise business process management, building management systems business process engineering company, based on individual organizational functions. Business-process approach is based on rethinking the concept of middle management, where leadership is fundamental to middle managers

  6. Performance improvement - business excellence processes

    International Nuclear Information System (INIS)

    This presentation discusses Performance Improvement which is defined as 'the process of identifying and analyzing important organizational and individual performance gaps, planning for future performance improvement, designing and developing cost-effective and ethically justifiable intervention to close performance gaps, implementing the interventions and evaluating the financial and non-financial results', i.e. making things better. Specifically, it discusses the refurbishment outage at the Point Lepreau Power Plant that began at the end of March 2008. The business risks identified in 2008 were leadership, demographics and management system.

  7. Business process Innovation – The LEGO Case

    DEFF Research Database (Denmark)

    Møller, Charles; Hansen, Poul H. Kyvsgård

    2006-01-01

    process innovation (BPI) in future organizations. This paper explores the applicability of one particular methodology for Business Process Innovation to deal with the challenge that the LEGO organization is facing with the alignment of their product development process and their supply chain. The paper......Most organizations today are required not only to establish effective business processes but they are required to accommodate for changing business conditions at an increasing rate. Many business processes extend beyond the boundary of the enterprise into the supply chain and the information...... infrastructure therefore is critical. Today nearly every business relies on their Enterprise System (ES) for process integration and the future generations of Enterprise Systems will increasingly be driven by business process models. Consequently process modelling and improvement will become vital for business...

  8. Monitoring Assertion-Based Business Processes

    NARCIS (Netherlands)

    Aiello, Marco; Lazovik, Alexander

    2006-01-01

    Business processes that span organizational borders describe the interaction between multiple parties working towards a common objective. They also express business rules that govern the behavior of the process and account for expressing changes reflecting new business objectives and new market situ

  9. Business Process Quality Computation: Computing Non-Functional Requirements to Improve Business Processes

    NARCIS (Netherlands)

    Heidari, F.

    2015-01-01

    Business process modelling is an important part of system design. When designing or redesigning a business process, stakeholders specify, negotiate, and agree on business requirements to be satisfied, including non-functional requirements that concern the quality of the business process. This thesis

  10. Partnering through Outsourcing.

    Science.gov (United States)

    Palm, Richard L.

    2001-01-01

    Outsourcing has come to higher education and is being used to address cost concerns, quality of service, and other service management issues. Defines outsourcing terminology, provides reasons for outsourcing, and describes the outsourcing movement in the context of higher education. (Contains 45 references.) (GCP)

  11. The Conceptual Framework for Business Process Innovation

    DEFF Research Database (Denmark)

    Møller, Charles

    This paper proposes a research program on Business Process Innovation: Towards Global Supply Chain Intelligence. Few words are more ubiquitous in business or society today than "innovation". This reflects that businesses are striving for ways to survive and thrive in an increasingly complex....... Organizations today are required not only to operate effective business processes but they also need to accommodate to changing business conditions at an increasing rate. Consequently the ability to develop and implement new processes driven by the Enterprise Information Systems is a central competence in most...... industries, and furthermore it is a critical practice for a global enterprise. The next practice in Global Supply Chain Management is Business Process Innovation. Business Process Innovation is the transformation of a global supply chain driven by a new advanced Enterprise Information Systems technology...

  12. The Predictive Aspect of Business Process Intelligence

    DEFF Research Database (Denmark)

    Pérez, Moisés Lima; Møller, Charles

    2007-01-01

    This paper presents the arguments for a research proposal on predicting business events in a Business Process Intelligence (BPI) context. The paper argues that BPI holds a potential for leveraging enterprise benefits by supporting real-time processes. However, based on the experiences from past...... business intelligence projects the paper argues that it is necessary to establish a new methodology to mine and extract the intelligence on the business level which is different from that, which will improve a business process in an enterprise. In conclusion the paper proposes a new research project aimed...

  13. Process-oriented evaluation of agile business processes

    Institute of Scientific and Technical Information of China (English)

    2002-01-01

    Agile enterprises are built based on agile business processes.Simultaneously,agile enterprises must be able to utilize agile business processes to rapidly respond market opportunities and maintain enterprises'competitions.But how to evaluate and choose agile business processes is a key problem about building agile enterprises.The paper proposes a goal driven method and an evaluation architecture for business processes' agility.Furthermore,a four-layer configuring model for agile business processes is developed based on the evaluation architecture and it can evaluate and configure agile business processes among alternatives.

  14. Business process reengineering in the centralization of the industrial enterprises management

    Directory of Open Access Journals (Sweden)

    N.I. Chukhray

    2015-09-01

    directions for further research. On the basis of the generalization of theoretical studies it is proposed a centralization algorithm of the business processes management of the industrial enterprise, which includes: subsidiary business processes identification that are duplicated; selection of the subsidiary business processes for reengineering based on the centralization using fuzzy set theory and the mechanism for making managerial decisions on the reengineering of the subsidiary business processes of JSC «Concern-Electron». Concern is offered by three managerial decisions concerning the redesign of some subsidiary business processes. The calculations using the theory of fuzzy sets have shown that the most viable option for business process reengineering of JSC «Concern-Electron» on the basis of centralization is accounting, security services and recruitment ensuring. In order of priority and importance we should primarily redesign the subsidiary business process of accounting. As the result of the research it should be established a joint recruitment centre for all the subsidiaries of JSC «Concern-Electron» and security activities should be outsourced. These achievements can be used as a basis for further research, namely, we should focus on the development of the alternative mechanism of selecting the business processes for centralization, transfer to outsourcing, etc.

  15. Business process modeling in the cloud

    OpenAIRE

    Yarahmadi, Aziz

    2014-01-01

    In this study, I have defined the first steps of creating a methodological framework to implement a cloud business application. The term 'cloud' here refers to applying the processing power of a network of computing tools to business solutions in order to move on from legacy systems. I have introduced the hardware and software requirements of cloud computing in business and the procedure by which the business needs will be found, analyzed and recorded as a decision making system. But first we...

  16. THE RISKS OF OUTSOURCING TRANSPORT FUNCTIONS IN RELATIONS BETWEEN THE COOPERATION FIRMS

    Directory of Open Access Journals (Sweden)

    Paweł Romanow

    2011-01-01

    Full Text Available The paper presents the thesis that in the process of analysis and decision-making on the scope, duration and depth of cooperation in the framework of outsourcing in the area of transport is necessary to follow a set of business rules-oriented, both the strategic and operational aspects of business operations. The paper also discusses the errors committed in the decision making process concerning the selection and cooperation with suppliers of transport services.

  17. Digitizing business processes in the intersection of energy, forest and ICT industries

    Energy Technology Data Exchange (ETDEWEB)

    Mustonen, T.; Karvonen, M.; Soininen, L.; Hellsten, K.; Kaessi, T.

    2008-07-01

    The focal question of the study was to increase the understanding of electronic business in the forest and energy sectors. To recognize trends, business potential and best ideas in this field, we have used interviews, the Delphi method, Scenario method, Idea session methods, analysis of alliances, Clustering and Portfolio management tools. One purpose of this study is to combine 'top down' approaches in describing alternative future views in electronic business field and 'bottom up' approaches to situate business ideas into different scenarios and contexts. Electrification of business processes can be divided into the electrification of organizations' internal processes, processes between organizations, and electrification of customer interface. According to results organizations are already quite advanced in optimizing internal processes and the next phase is to optimize processes between different actors, which also provide opportunities for new kind of services and products. At the customer interface value orientation instead of an 'IT as your service' orientation is one of the main driving forces. Although the motivation for e-business projects primarily come now from cost savings and productivity improvements, opportunities for new business innovations increase significance in the future. Most important technological drivers of change include common global standards, interoperability, service oriented architecture (SOA), Web Services, radio frequency identification (RFID) and IT outsourcing. Business logic has changed toward a more networked action with a customer value orientation. An overall view resulting from the study is that the industries' opportunity spectrum for digital business development is relatively wide. Key questions in digitization strategies of industries include the division between industry core processes and support processes and in the outsourcing strategies of these different processes. The results

  18. A Comparative of business process modelling techniques

    Science.gov (United States)

    Tangkawarow, I. R. H. T.; Waworuntu, J.

    2016-04-01

    In this era, there is a lot of business process modeling techniques. This article is the research about differences of business process modeling techniques. For each technique will explain about the definition and the structure. This paper presents a comparative analysis of some popular business process modelling techniques. The comparative framework is based on 2 criteria: notation and how it works when implemented in Somerleyton Animal Park. Each technique will end with the advantages and disadvantages. The final conclusion will give recommend of business process modeling techniques that easy to use and serve the basis for evaluating further modelling techniques.

  19. Specification, Verification and Optimisation of Business Processes

    DEFF Research Database (Denmark)

    Herbert, Luke Thomas

    is extended with stochastic branching, message passing and reward annotations which allow for the modelling of resources consumed during the execution of a business process. Further, it is shown how this structure can be used to formalise the established business process modelling language Business Process...... fault tree analysis and the automated optimisation of business processes by means of an evolutionary algorithm. This work is motivated by problems that stem from the healthcare sector, and examples encountered in this field are used to illustrate these developments....

  20. IT based integration business processes

    OpenAIRE

    Radu Lixandroiu

    2006-01-01

    Peer-to-Peer (P2P) computing represents the next revolution in the computing age. Web Services standardization will provide the means for P2P architecture to be broadly adopted by companies for enterprise and business-to-business application integration.

  1. From process logic to business logic - A cognitive approach to business process management

    OpenAIRE

    Wang, M; H. Wang

    2006-01-01

    The unpredictability of business activities means that business process management should provide a way to adapt to change. The traditional workflow approach, based on predefined process logic, offers little support for today's complex and dynamic business environment. Therefore, a cognitive approach is proposed to help manage complex business activities, based on continuous awareness of situations and real-time decisions on activities. In this approach, the business environment is seen as ca...

  2. A SUPPLIER SELECTION MODEL FOR SOFTWARE DEVELOPMENT OUTSOURCING

    Directory of Open Access Journals (Sweden)

    Hancu Lucian-Viorel

    2010-12-01

    Full Text Available This paper presents a multi-criteria decision making model used for supplier selection for software development outsourcing on e-marketplaces. This model can be used in auctions. The supplier selection process becomes complex and difficult on last twenty years since the Internet plays an important role in business management. Companies have to concentrate their efforts on their core activities and the others activities should be realized by outsourcing. They can achieve significant cost reduction by using e-marketplaces in their purchase process and by using decision support systems on supplier selection. In the literature were proposed many approaches for supplier evaluation and selection process. The performance of potential suppliers is evaluated using multi criteria decision making methods rather than considering a single factor cost.

  3. Modeling business processes: theoretical and practical aspects

    Directory of Open Access Journals (Sweden)

    V.V. Dubininа

    2015-06-01

    Full Text Available The essence of process-oriented enterprise management has been examined in the article. The content and types of information technology have been analyzed in the article, due to the complexity and differentiation of existing methods, as well as the specificity of language, terminology of the enterprise business processes modeling. The theoretical aspects of business processes modeling have been reviewed and the modern traditional modeling techniques received practical application in the visualization model of retailers activity have been studied in the article. In the process of theoretical analysis of the modeling methods found that UFO-toolkit method that has been developed by Ukrainian scientists due to it systemology integrated opportunities, is the most suitable for structural and object analysis of retailers business processes. It was designed visualized simulation model of the business process "sales" as is" of retailers using a combination UFO-elements with the aim of the further practical formalization and optimization of a given business process.

  4. Business Process Management Theory and Applications

    CERN Document Server

    2013-01-01

    Business Process Management (BPM) has been in existence for decades. It  uses, complements, integrates and extends theories, methods and tools from  other scientific disciplines like: strategic management, information technology, managerial accounting, operations management etc. During this period the main focus themes of researchers and professionals in BPM  were: business process modeling, business process analysis, activity based costing, business process simulation, performance measurement, workflow management, the link between information technology and BPM for process automation etc. More recently the focus moved to subjects like Knowledge Management, Enterprise Resource Planning (ERP) Systems, Service Oriented Architectures (SOAs), Process Intelligence (PI) and even  Social Networks. In this collection of papers we present a review of the work and the outcomes achieved in the classic BPM fields as well as a deeper insight on recent advances in BPM. We present a review of business process modeling a...

  5. E-Business And Change Management Process

    OpenAIRE

    Dijana Kovacevic

    2010-01-01

    E-business brings with it fundamental changes in the process of doing business, organization and management. In this paper the new company's performance and management challenges in the modern, electronic environment. The phenomenon of new ways pslovanja and management increasingly is a prerequisite for successful business in the global market, increasing competition and the use of new resources that information technology provides. The process of management in electronic environment develop ...

  6. Business Process Innovation using the Process Innovation Laboratory

    OpenAIRE

    Møller, Charles

    2006-01-01

    Most organizations today are required not only to establish effective business processes but they are required to accommodate for changing business conditions at an increasing rate. Many business processes extend beyond the boundary of the enterprise into the supply chain and the information infrastructure therefore is critical. Today nearly every business relies on their Enterprise System (ES) for process integration and the future generations of enterprise systems will increasingly be drive...

  7. OUTSOURCING AND OFFSHORE: AN ANALYSIS OF THE ACADEMIC LITERATURE

    OpenAIRE

    Oliveira, Mírian; Hartung, Kaytson; Wendling, Marcelo

    2010-01-01

    Outsourcing and offshore are strategies adopted by businesses to manage their Information Systems. There has been an increase in the volume of literature devoted to outsourcing and offshore during the past years. This paper provides a review of articles about outsourcing and offshore published in various journals. This list of journals was obtained by consulting the Journal Citation Report with an impact factor of over 3.0 in the last five years. This research was a survey with data collectio...

  8. Specialization, Outsourcing and Wages

    DEFF Research Database (Denmark)

    Munch, Jakob Roland; Rose Skaksen, Jan

    2005-01-01

    This paper studies the impact of outsourcing on individual wages. In contrast to the standard approach in the literature, we focus on domestic outsourcing as well as foreign outsourcing. By using a simple theoretical model, we argue that, if outsourcing is associated with specialization gains...... arising from an increase in the extent of the market for intermediate goods, domestic outsourcing tends to increase wages for both unskilled and skilled labor. We use a panel data set of workers in Danish manufacturing industries to show that domestic and foreign outsurcing affect wages as predicted...... by the theory.Keywords: Outsourcing, Comparative advantage, Specialization, Wages.JEL Classification: F16, J31, C23....

  9. Business Data Processing: A Teacher's Guide.

    Science.gov (United States)

    Virginia State Dept. of Education, Richmond. Business Education Service.

    The curriculum guide, which was prepared to serve as an aid to all teachers of business data processing, gives a complete outline for a high-school level course in both Common Business Oriented Language (COBOL) and Report Program Generator (RPG). Parts one and two of the guide together comprise an introduction to data processing, which deals with…

  10. Integrated Business Process Adaptation towards Friction-Free Business-to-Business Collaboration

    Science.gov (United States)

    Shan, Zhe

    2011-01-01

    One key issue in process-aware E-commerce collaboration is the orchestration of business processes of multiple business partners throughout a supply chain network in an automated and seamless way. Since each partner has its own internal processes with different control flow structures and message interfaces, the real challenge lies in verifying…

  11. Outsourcing drug discovery to India and China: from surviving to thriving.

    Science.gov (United States)

    Subramaniam, Swaminathan; Dugar, Sundeep

    2012-10-01

    Global pharmaceutical companies face an increasingly harsh environment for their primary business of selling medicines. They have to contend with a spiraling decline in the productivity of their R&D programs that is guaranteed to severely diminish their growth prospects. Outsourcing of drug discovery activities to low-cost locations is a growing response to this crisis. However, the upsides to outsourcing are capped by the failure of global pharmaceutical companies to take advantage of the full range of possibilities that this model provides. Companies that radically rethink and transform the way they conduct R&D, such as seeking the benefits of low-cost locations in India and China will be the ones that thrive in this environment. In this article we present our views on how the outsourcing model in drug discovery should go beyond increasing the efficiency of existing drug discovery processes to a fundamental rethink and re-engineering of these processes. PMID:22542471

  12. Outsourcing drug discovery to India and China: from surviving to thriving.

    Science.gov (United States)

    Subramaniam, Swaminathan; Dugar, Sundeep

    2012-10-01

    Global pharmaceutical companies face an increasingly harsh environment for their primary business of selling medicines. They have to contend with a spiraling decline in the productivity of their R&D programs that is guaranteed to severely diminish their growth prospects. Outsourcing of drug discovery activities to low-cost locations is a growing response to this crisis. However, the upsides to outsourcing are capped by the failure of global pharmaceutical companies to take advantage of the full range of possibilities that this model provides. Companies that radically rethink and transform the way they conduct R&D, such as seeking the benefits of low-cost locations in India and China will be the ones that thrive in this environment. In this article we present our views on how the outsourcing model in drug discovery should go beyond increasing the efficiency of existing drug discovery processes to a fundamental rethink and re-engineering of these processes.

  13. Semantic business process management: a vision towards using semantic web services for business process management

    OpenAIRE

    Hepp, Martin; Leymann, Frank; Bussler, Chris; Domingue, John; Wahler, Alexander; Fensel, Dieter

    2005-01-01

    Business process management (BPM) is the approach to manage the execution of IT-supported business operations from a business expert's view rather than from a technical perspective. However, the degree of mechanization in BPM is still very limited, creating inertia in the necessary evolution and dynamics of business processes, and BPM does not provide a truly unified view on the process space of an organization. We trace back the problem of mechanization of BPM to an ontological one, i.e. the...

  14. Bicriteria Scheduling on Single Machine with Outsourcing

    Institute of Scientific and Technical Information of China (English)

    CHEN Rong-jun; QIN Li-zhen; TANG Guo-chun

    2015-01-01

    Scheduling with outsourcing is studied in this paper. It is assumed that both manufacturer and subcontractor have a single machine to process n jobs. The manufacturer needs to determine simultaneously a set of outsourced jobs and the schedule of the jobs in-house such that two criterias, i.e., outsourcing cost and production cost, are minimized. The production cost is measured by the number of tardy jobs or the total tardiness of jobs in-house, and the outsourcing cost is proportional to the total processing time of jobs outsourced. Two kinds of problems with different criterias are considered. We analyze the computational complexity and provide pseudo-polynomial time optimization algorithms for the NP-hard version of the problems.

  15. Google matrix of business process management

    CERN Document Server

    Abel, M

    2010-01-01

    Development of efficient business process models and determination of their characteristic properties are subject of intense interdisciplinary research. Here, we consider a business process model as a directed graph. Its nodes correspond to the units identified by the modeler and the link direction indicates the causal dependencies between units. It is of primary interest to obtain the stationary flow on such a directed graph, which corresponds to the steady-state of a firm during the business process. Following the ideas developed recently for the World Wide Web, we construct the Google matrix for our business process model and analyze its spectral properties. The importance of nodes is characterized by Page-Rank and recently proposed CheiRank and 2DRank, respectively. The results show that this two-dimensional ranking gives a significant information about the influence and communication properties of business model units. We argue that the Google matrix method, described here, provides a new efficient tool ...

  16. Strategies for Effective Outsourcing.

    Science.gov (United States)

    Moneta, Larry; Dillon, William L.

    2001-01-01

    Emphasizes strategies that can be employed for effective outsourcing in higher education settings. Several models of outsourcing are identified and described, and examples of institutions using each model are provided. (GCP)

  17. Extending Conceptual Schemas with Business Process Information

    Directory of Open Access Journals (Sweden)

    Marco Brambilla

    2010-01-01

    Full Text Available The specification of business processes is becoming a more and more critical aspect for organizations. Such processes are specified as workflow models expressing the logical precedence among the different business activities (i.e., the units of work. Typically, workflow models are managed through specific subsystems, called workflow management systems, to ensure a consistent behavior of the applications with respect to the organization business process. However, for small organizations and/or simple business processes, the complexity and capabilities of these dedicated workflow engines may be overwhelming. In this paper, we therefore, advocate for a different and lightweight approach, consisting in the integration of the business process specification within the system conceptual schema. We show how a workflow-extended conceptual schema can be automatically obtained, which serves both to enforce the organization business process and to manage all its relevant domain data in a unified way. This extended model can be directly processed with current CASE tools, for instance, to generate an implementation of the system (including its business process in any technological platform.

  18. Levels of Outsourcing and Offshoring

    DEFF Research Database (Denmark)

    Madsen, Erik Skov; Slepniov, Dmitrij

    The purpose of this paper is to examine the evolution of offshoring and outsourcing over time and highlight strategic considerations underpinning this process in companies. On the basis of four case studies of Danish and German industrial companies, this paper develops a holistic framework...... conceptualizing various levels of outsourcing and offshoring as well as factors driving the transition between these levels. The framework adds to better understanding of the process and challenges the linear nature of it and suggests that ‘backsourcing’ and repatriation of activities should receive more...

  19. Levels of Outsourcing and Offshoring

    DEFF Research Database (Denmark)

    Madsen, Erik Skov; Slepniov, Dmitrij

    2011-01-01

    The purpose of this paper is to examine the evolution of offshoring and outsourcing over time and highlight strategic considerations underpinning this process in companies. On the basis of four case studies of Danish and German industrial companies, this paper develops a holistic framework...... conceptualizing various levels of outsourcing and offshoring as well as factors driving the transition between these levels. The framework adds to better understanding of the process and challenges the linear nature of it and suggests that ‘backsourcing’ and repatriation of activities should receive more...

  20. OUTSOURCING AS AN EFFICIENT TECHNOLOGY FOR CONSOLIDATION OF CAPITAL PARTNERS OF THE CORPORATION

    Directory of Open Access Journals (Sweden)

    Yermolenko V. V.

    2015-04-01

    Full Text Available The article examines the traditional concept of outsourcing from the perspective of the characteristics of a public Corporation of the knowledge economy and building competitiveness. The author notes essential narrow interpretation of traditional outsourcing and examines a new, broader understanding of how the mobilization of intellectual and human capital, third party outsourcers for the benefit of the Corporation. Formation of the sector of the knowledge economy in Russia actualizes the importance of joint and coordinated problem solving connections intellectual, human and other intangible capital partners, who are provided with a number of activities as part of the mega business process associated with the production of intellectual goods and services. According to the authors, the development of outsourcing leads to a network form of business organization and mega business process is transformed into a network conglomerate, the capital of which is "adapting" to each other with the formation of a harmonious configuration of material and immaterial capital. Such configuration of capital we call capitulorum, as a new instrument for the realization of development strategy

  1. The Internal Audit Outsourcing

    Directory of Open Access Journals (Sweden)

    Grzegorz Gołębiowski

    2010-06-01

    Full Text Available The article explores an issue of the internal audit outsourcing. It indicates the differences between internal audit, outsourcing and cosourcing of this service as well as their advantages and disadvantages. Drawing from the research on internal audit outsourcing the recent market trends were identified as well as motivations for choosing different forms of internal auditing.

  2. Matchmaking for business processes based on choreographies

    NARCIS (Netherlands)

    Wombacher, Andreas; Fankhauser, Peter; Mahleko, Bendick; Neuhold, Erich

    2004-01-01

    Web services have a potential to enhance B2B ecommerce over the Internet by allowing companies and organizations to publish their business processes on service directories where potential trading partners can find them. This can give rise to new business paradigms based on ad-hoc trading relations a

  3. GREEN BUSINESS PROCESS MANAGEMENT: A RESEARCH AGENDA

    Directory of Open Access Journals (Sweden)

    Aditya Ghose

    2010-01-01

    Full Text Available There is a global consensus on the need to reduce our collective carbon footprint. While much research attention has focused on developing alternative energy sources, automotive technologies or waste disposal techniques, we often ignore the fact that the ability to optimize (existing operations to reduce their emissions impact is fundamental to this exercise. Business process management (BPM technology, with its focus on understanding, modelling and improving/optimizing business processes, is a key starting point. Process modelling technology has applications beyond what we would traditionally describe as business processes - we can also model and improve manufacturing and other "physical" processes. This paper describes the contours of the emerging research landscape in green business process management and presents some early results in this area.

  4. Business Process Innovation using the Process Innovation Laboratory

    DEFF Research Database (Denmark)

    Møller, Charles

    Most organizations today are required not only to establish effective business processes but they are required to accommodate for changing business conditions at an increasing rate. Many business processes extend beyond the boundary of the enterprise into the supply chain and the information...... process innovation (BPI) in future organizations. There is a significant body of knowledge on various aspect of process innovation, e.g. on conceptual modeling, business processes, supply chains and enterprise systems. Still an overall comprehensive and consistent theoretical framework with guidelines...... for practical applications has not been identified. The aim of this paper is to establish a conceptual framework for business process innovation in the supply chain based on advanced enterprise systems. The main approach to business process innovation in this context is to create a new methodology for exploring...

  5. PROCESS MANAGEMENT IN RUSSIAN BUSINESS EDUCATION

    Directory of Open Access Journals (Sweden)

    Svetlana Korobeynikova

    2013-06-01

    Full Text Available The current management system in Russian business education is predominantly based on the principle of functional management, which in turn does not comprehensively address the emerging objectives and terms of modern-day education providers in Russia. The countries’ business schools are of the particular concern of the issue, considering the factors of their recent establishment and revenue-based financing. Presented in this paper is the outcome of implementation of the process-orientated approach to business education based on the experience of one of the leading Russian business schools. The implementation of the process-orientated approach into the management system of the business school has resulted in an array of advantages: a significant improvement in the speed of the management process; a horizontal and vertical compaction of processes due to employees making independent decisions, reduction in the number of errors, delays and alterations, an increase in the quality of tasks executed by the personnel, a decrease in the need of employee monitoring; reduction of costs associated with employee wages and equipping workplaces; development of the basis for automation of educational and supporting business processes and delegation of particular elements of business processes to external.

  6. The Effect of CRM Outsourcing on Shareholder Value: A Contingency Perspective

    OpenAIRE

    Kartik Kalaignanam; Tarun Kushwaha; Jan-Benedict E. M. Steenkamp; Kapil R. Tuli

    2013-01-01

    One central business activity that companies increasingly outsource is the information systems (IS) function. Previous research has shown that outsourcing of back-office IS generally has a positive effect on shareholder value of the outsourcing firm. Much less is known about the performance implications of outsourcing of another important IS function, namely, front-office customer relationship management (CRM) systems, where the vendor uses its own personnel and software to perform several CR...

  7. Strategic IT Outsourcing : An Exploration for “Mutually Assured Success”

    OpenAIRE

    Sia, Choon Long

    2013-01-01

    Although outsourcing has a long 80 years of history, researchers continue to expound on the topic that now spans logistical horizons, as global outsourcing is the norm for multinational firms. This research focuses on the narrow niche of Strategic IT Outsourcing, where IT service providers are expected to affect business performance with their IT capabilities. The study aims to explore the understanding of Malaysian IT leaders on the nature and strategic outcomes of IT Outsourcing endeavours....

  8. The Value of Roles in Modeling Business Processes

    OpenAIRE

    Ruppen, Alain; Clément, Nicolas; Balabko, Pavel; Wegmann, Alain

    2004-01-01

    Rapid business changes require companies to make rapid changes in business processes and ultimately in BPS systems. These changes can be done rapidly if business modelers understand the base roles of business processes and relationships between these roles. In this paper we present an alternative to the traditional business processes modeling approaches. In our approach we make explicit roles present in business processes. This facilitates business process reengineering and improves the align...

  9. An outsourced offshore information processing model for Japanese finance sector multinationals / Michael Allan Green

    OpenAIRE

    Green, Michael Allan

    2000-01-01

    The complexity and pace of technology, combined with the strategic importance of technology, has created a dilemma for most organisations. The requirement is to be able to take advantage• of the latest technology and state-of-the-art practices. So, instead of trying to be experts in both their core business and technology, executives focus their attention on the core business and rely on others to provide the technology expertise. Healthy and profitable Japanese com...

  10. Modeling approach for business process reengineering

    Science.gov (United States)

    Tseng, Mitchell M.; Chen, Yuliu

    1995-08-01

    The purpose of this paper is to introduce a modeling approach to define, simulate, animate, and control business processes. The intent is to introduce the undergoing methodology to build tools for designing and managing business processes. Similar to computer aided design (CAD) for mechanical parts, CAD tools are needed for designing business processes. It emphasizes the dynamic behavior of business process. The proposed modeling technique consists of a definition of each individual activity, the network of activities, a control mechanism that describes coordination of these activities, and events that will flow through these activities. Based on the formalism introduced in this modeling technique, users will be able to define business process with minimum ambiguity, take snap shots of particular events in the process, describe the accountability of participants, and view a replay of event streams in the process flow. This modeling approach, mapped on top of a commercial software, has been tested by using examples from real life business process. The examples and testing helped us to identify some of the strengths and weaknesses of this proposed approach.

  11. Towards a Security Engineering Process Model for Electronic Business Processes

    OpenAIRE

    Eichler, Jörn

    2012-01-01

    Business process management (BPM) and accompanying systems aim at enabling enterprises to become adaptive. In spite of the dependency of enterprises on secure business processes, BPM languages and techniques provide only little support for security. Several complementary approaches have been proposed for security in the domain of BPM. Nevertheless, support for a systematic procedure for the development of secure electronic business processes is still missing. In this paper, we pinpoint the ne...

  12. BUSINESS PROCESS REENGINEERING AS THE METHOD OF PROCESS MANAGEMENT

    Directory of Open Access Journals (Sweden)

    O. Honcharova

    2013-09-01

    Full Text Available The article is devoted to the analysis of process management approach. The main understanding of process management approach has been researched in the article. The definition of process and process management has been given. Also the methods of business process improvement has been analyzed, among them are fast-analysis solution technology (FAST, benchmarking, reprojecting and reengineering. The main results of using business process improvement have been described in figures of reducing cycle time, costs and errors. Also the tasks of business process reengineering have been noticed. The main stages of business process reengineering have been noticed. The main efficiency results of business process reengineering and its success factors have been determined.

  13. 《外包业务知识产权安全管理》简介%Managing Security in Outsourced and Off-shored Environments How to Safeguard Intellectual Assets in a Virtual Business World

    Institute of Scientific and Technical Information of China (English)

    钟华

    2010-01-01

    @@ 英国标准协会(BSI)近期出版了一本新书(Managing Security in Outsourced and Off-shored Environmems,How to Safeguard Intellectual Assets in a Virtual Business World).该书全面介绍了信息产业和服务业外包业务中的信息安全管理问题.对初涉该领域的读者,也同样可以从中获得丰富的实务知识.

  14. Decision enhancement and business process agility

    OpenAIRE

    Amiyo, Mercy Rebecca

    2012-01-01

    Business Process Agility (BPA) is het vermogen om bedrijfsprocessen snel en correct aan te passen, als reactie op interne en externe veranderingen in de bedrijfsomgeving, ook als hiervoor geen vooraf gedefiniëerde richtlijnen voor zijn. Organisaties zijn steeds meer op zoek naar manieren om agile te worden in hun processen, en om te kunnen gaan met dynamische bedrijfsomgevingen. Deze verhoogde vraag naar BPA heeft geleid tot een verandering in Business Process Management (BPM) in de richting ...

  15. Basic considerations on business process quality

    OpenAIRE

    Reichert, Manfred; Lohrmann, Matthias

    2010-01-01

    Quality management practices in manufacturing and logistics have led to proven results for organisations with respect to competitiveness and portability. At the same time, business process management not only addresses a comprehensive functional scope including the ever more important administrative functions and business services, but also contributes to realising potentials (e.g. in the field of process automation) through extensive use of information technology. Integrating quality managem...

  16. Workflow Patterns for Business Process Modeling

    OpenAIRE

    Thom, Lucineia Heloisa; Lochpe, Cirano; Reichert, Manfred

    2007-01-01

    For its reuse advantages, workflow patterns (e.g., control flow patterns, data patterns, resource patterns) are increasingly attracting the interest of both researchers and vendors. Frequently, business process or workflow models can be assembeled out of a set of recurrent process fragments (or recurrent business functions), each of them having generic semantics that can be described as a pattern. To our best knowledge, so far, there has been no (empirical) work evidencing the existence of su...

  17. GREEN BUSINESS PROCESS MANAGEMENT: A RESEARCH AGENDA

    OpenAIRE

    Aditya Ghose; Konstantin Hoesch-Klohe; Lothar Hinsche; Lam-Son Le

    2010-01-01

    There is a global consensus on the need to reduce our collective carbon footprint. While much research attention has focused on developing alternative energy sources, automotive technologies or waste disposal techniques, we often ignore the fact that the ability to optimize (existing) operations to reduce their emissions impact is fundamental to this exercise. Business process management (BPM) technology, with its focus on understanding, modelling and improving/optimizing business processes, ...

  18. Business model transformation process in the context of business ecosystem

    OpenAIRE

    Heikkinen, A.-M. (Anne-Mari)

    2014-01-01

    It is current phenomena that business environment has changed and has set new requirements for companies. Companies must adapt to the changes comes from outside its normal business environment and take into consideration wider business environment where it operates. These changes also have set new demands for company business model. Companies Business models need to be changed to match state of art business environment and requirements. Business models can be competitive advantage to the comp...

  19. BUSINESS PROCESS REENGINEERING AS THE METHOD OF PROCESS MANAGEMENT

    OpenAIRE

    O. Honcharova

    2013-01-01

    The article is devoted to the analysis of process management approach. The main understanding of process management approach has been researched in the article. The definition of process and process management has been given. Also the methods of business process improvement has been analyzed, among them are fast-analysis solution technology (FAST), benchmarking, reprojecting and reengineering. The main results of using business process improvement have been described in figures of reducing cy...

  20. AGILE DRAFTING OF OUTSOURCING CONTRACTS

    DEFF Research Database (Denmark)

    Schlichter, Bjarne Rerup; Storgaard, Kristian

    2015-01-01

    and in several parallel tracks using different competencies. By the use of an illustrative case-study, this paper explores how scrum can be applied to enhance the process of drafting outsourcing contracts. The analysis indicates that the use of an agile method, such as Scrum, can be beneficial in this context...

  1. Exploring IT roles in business process innovation

    DEFF Research Database (Denmark)

    Gong, Jie; Møller, Charles

    2013-01-01

    This paper explores the relationships between IT and Business process innovation (BPI) through examining IT roles in the processes of BPI. BPI is an innovative activity in business which has been paying more attention in recent years. However it is often confused with other process...... the answer to these two questions, the definition of BPI in academia and the relationships with other popular process-orientation activities in practice are reviewed, then a framework of comprehensive understanding of BPI is put forward, and thereafter the interactions between IT and BPI are explored...

  2. Extracting business vocabularies from business process models: SBVR and BPMN standards-based approach

    Science.gov (United States)

    Skersys, Tomas; Butleris, Rimantas; Kapocius, Kestutis

    2013-10-01

    Approaches for the analysis and specification of business vocabularies and rules are very relevant topics in both Business Process Management and Information Systems Development disciplines. However, in common practice of Information Systems Development, the Business modeling activities still are of mostly empiric nature. In this paper, basic aspects of the approach for business vocabularies' semi-automated extraction from business process models are presented. The approach is based on novel business modeling-level OMG standards "Business Process Model and Notation" (BPMN) and "Semantics for Business Vocabularies and Business Rules" (SBVR), thus contributing to OMG's vision about Model-Driven Architecture (MDA) and to model-driven development in general.

  3. PROCESS MANAGEMENT IN RUSSIAN BUSINESS EDUCATION

    OpenAIRE

    Svetlana Korobeynikova; Ludmila Dukanich

    2013-01-01

    The current management system in Russian business education is predominantly based on the principle of functional management, which in turn does not comprehensively address the emerging objectives and terms of modern-day education providers in Russia. The countries’ business schools are of the particular concern of the issue, considering the factors of their recent establishment and revenue-based financing. Presented in this paper is the outcome of implementation of the process-orientated app...

  4. Designing a Operational Evaluation Model for Outsourcing Decision Making by Effective Outsourcing Factors

    Directory of Open Access Journals (Sweden)

    Ahmad Jafarnejad

    2013-07-01

    Full Text Available Organizations around the world are looking for new approaches to maintain or develop competitive advantage. Outsourcing can be such an approach and one of the strategies that can lead to greater competitiveness. Maintaining and developing core competences as a way of providing barriers to protect against present and future competitors; make full use of external capabilities, innovation and investment; and finally, provide better service, quality and cost to the customer. In this study we determined variables and factors involved in maintenance outsourcing process and developed a generic model for the maintenance outsourcing process by three main factors such as characteristics of organization, characteristics of Environment/Industry and characteristics of Contractors. Then the proposed model has been tested in an electric company by the use of gray theory in order to determine that the organization do complete outsourcing or outsourcing with non-decisions.

  5. Comprehensive outsourcing biobanking facility to serve the international research community.

    Science.gov (United States)

    Diaferia, Giuseppe R; Biunno, Ida; DeBlasio, Pasquale

    2011-06-01

    The validity of results from biomarker studies using archived specimens depends on the integrity of the specimens and the manner in which they are collected, processed, and stored. The management of a huge amount of biomaterial generated from research studies and clinical trials is becoming a very demanding task and many organizations are facing the choice between in-house storage and processing and outsourcing some activities. Storage and logistic functions are the prime targets for outsourcing, because to sustain these critical assets organizations must have the expertise, the dedicated qualified personnel, the proper quality control programs, and available resources to fulfill the mandatory requirements to maintain the integrity of the samples. External biobanks are dedicated and certified infrastructures (ISO, GMP, etc.) that apply efficient logistic and shipping activities, use validated standard operating procedures, install appropriate monitoring back-up systems, and, most of all, have room for expansion. Thus, the choice between in-house biobanking and outsourcing cannot be exclusively based on a financial decision; it must also consider (i) type of collection/project, (ii) logistic complexity (number and locations of collection sites), (iii) safety requirements, (iv) functional expertise, and (v) business priorities. PMID:24846267

  6. Comprehensive outsourcing biobanking facility to serve the international research community.

    Science.gov (United States)

    Diaferia, Giuseppe R; Biunno, Ida; DeBlasio, Pasquale

    2011-06-01

    The validity of results from biomarker studies using archived specimens depends on the integrity of the specimens and the manner in which they are collected, processed, and stored. The management of a huge amount of biomaterial generated from research studies and clinical trials is becoming a very demanding task and many organizations are facing the choice between in-house storage and processing and outsourcing some activities. Storage and logistic functions are the prime targets for outsourcing, because to sustain these critical assets organizations must have the expertise, the dedicated qualified personnel, the proper quality control programs, and available resources to fulfill the mandatory requirements to maintain the integrity of the samples. External biobanks are dedicated and certified infrastructures (ISO, GMP, etc.) that apply efficient logistic and shipping activities, use validated standard operating procedures, install appropriate monitoring back-up systems, and, most of all, have room for expansion. Thus, the choice between in-house biobanking and outsourcing cannot be exclusively based on a financial decision; it must also consider (i) type of collection/project, (ii) logistic complexity (number and locations of collection sites), (iii) safety requirements, (iv) functional expertise, and (v) business priorities.

  7. 装备类产品外协件协同制造过程及资源匹配模式%Resource matching mode of collaborative manufacturing process for outsourcing planning of equipment products

    Institute of Scientific and Technical Information of China (English)

    郭钢; 沈磊; 杨联星; 徐建萍

    2012-01-01

    To solve the problems of outsourcing planning matching with outsourcing resource and outsourcing process monitoring, outsourcing parts of collaborative manufacture mode based on project manufacturing management mode is put forward. The mode involved collaborative manufacturing resource capacity model,outsourcing plans and promises resources matching matrices based on constraints of time and resource,outsourcing planning and resource conflict resolution model can improve the feasibility of the outsourcing planning, resource matching and execution effectively and guarantee the outsourcing plans completed on time.%针对装备类产品在零件外协加工过程中计划与外协资源匹配、外协过程进度监控等方面存在的问题,基于装备类产品项目制造(Project Manufacturing,PJM)管理模式,提出了外协件协同制造模式、协同制造资源能力模型、基于时段和资源约束条件下外协计划与契约可用资源能力匹配矩阵、外协计划与资源冲突消解模型,有效提高了装备类产品项目制造中外协计划编制、资源匹配与执行的可行性,保证外协计划的按期完工。

  8. Scheduling and Outsourcing with Multiple Customers

    Institute of Scientific and Technical Information of China (English)

    FENG Yan-ling; ZHANG Yu-zhong; JIA Guo-zhu

    2015-01-01

    In this paper, we study a new scheduling and outsourcing model with multiple customers in which jobs can be processed by either in-house machine or outsourcing machine. All processed jobs have to be delivered in batches to their respective customers and each shipment incurs a delivery cost as well as a fixed amount of time. We discuss three commonly used ob jective functions, analyze their complexity and solve them by dynamic programming algorithms.

  9. METHODOLOGICAL BASES OF OUTSOURCING

    Directory of Open Access Journals (Sweden)

    Lanskaya D. V.

    2014-09-01

    Full Text Available Outsourcing is investigated from a position of finding steady and unique competitive advantages of a public corporation due to attraction of carriers of unique intellectual and uses social capitals of the specialized companies within the institutional theory. Key researchers and events in the history of outsourcing are marked out, the existing approaches to definition of the concept of outsourcing, advantage and risks from application of technology of outsourcing are considered. It is established that differences of outsourcing, sub-contraction and cooperation are not in the nature of the functional relations, and in the depth of considered economic terms and phenomena. The methodology of outsourcing is considered as a part of methodology of cooperation of enterprise innovative structures of being formed sector of knowledge economy

  10. Specification of e-business process model for PayPal online payment process using Reo

    OpenAIRE

    Xie, M.

    2005-01-01

    E-business process modeling allows business analysts to better understand and analyze the business processes, and eventually to use software systems to automate (parts of) these business processes to achieve higher profit. To support e-business process modeling, many business process modeling languages have been used as tools. However, many existing business process modeling languages lack (a) formal semantics, (b) formal computational model, and (c) an integrated view of the business process...

  11. Workflow Patterns for Business Process Modeling

    NARCIS (Netherlands)

    Thom, Lucineia Heloisa; Lochpe, Cirano; Reichert, Manfred

    2007-01-01

    For its reuse advantages, workflow patterns (e.g., control flow patterns, data patterns, resource patterns) are increasingly attracting the interest of both researchers and vendors. Frequently, business process or workflow models can be assembeled out of a set of recurrent process fragments (or recu

  12. Google matrix of business process management

    Science.gov (United States)

    Abel, M. W.; Shepelyansky, D. L.

    2011-12-01

    Development of efficient business process models and determination of their characteristic properties are subject of intense interdisciplinary research. Here, we consider a business process model as a directed graph. Its nodes correspond to the units identified by the modeler and the link direction indicates the causal dependencies between units. It is of primary interest to obtain the stationary flow on such a directed graph, which corresponds to the steady-state of a firm during the business process. Following the ideas developed recently for the World Wide Web, we construct the Google matrix for our business process model and analyze its spectral properties. The importance of nodes is characterized by PageRank and recently proposed CheiRank and 2DRank, respectively. The results show that this two-dimensional ranking gives a significant information about the influence and communication properties of business model units. We argue that the Google matrix method, described here, provides a new efficient tool helping companies to make their decisions on how to evolve in the exceedingly dynamic global market.

  13. Outsourcing information security

    CERN Document Server

    Axelrod, Warren

    2004-01-01

    This comprehensive and timely resource examines security risks related to IT outsourcing, clearly showing you how to recognize, evaluate, minimize, and manage these risks. Unique in its scope, this single volume offers you complete coverage of the whole range of IT security services and fully treats the IT security concerns of outsourcing. The book helps you deepen your knowledge of the tangible and intangible costs and benefits associated with outsourcing IT and IS functions.

  14. Outsourcing central banking

    DEFF Research Database (Denmark)

    Khoury, Sarkis Joseph; Wihlborg, Clas

    2005-01-01

    The literature on Currency Boards (CB) stops at the water edge in terms of dealing with the totality of the functions of a central bank. Monetary policy, and banking supervisioncan be "outsourced" in an open economy with substantial foreign direct investment (FDI)in the banking sector if political...... the feasibility of, and constraints on, outsourcing of central bank functions. A brief discussion of the Argentinian experience is used for contrast.Key words: Currency Board, Foreign Banks, Supervision, Regional Integration,outsourcing....

  15. Ethics in IT Outsourcing

    CERN Document Server

    Gold, Tandy

    2012-01-01

    In IT divisions and organizations, the need to execute in a competitive and complex technical environment while demonstrating personal integrity can be a significant personal and organizational challenge. Supplying concrete guidelines for those at an ethical crossroads, Ethics in IT Outsourcing explores the complex challenges of aligning IT outsourcing programs with ethical conduct and standards. This one-stop reference on the ethical structure and execution of IT outsourcing incorporates an easy-to-apply checklist of principles for outsourcing executives and managers. It examines certificatio

  16. BUSINESS PROCESS MANAGEMENT SYSTEMS TECHNOLOGY COMPONENTS ANALYSIS

    Directory of Open Access Journals (Sweden)

    Andrea Giovanni Spelta

    2007-05-01

    Full Text Available The information technology that supports the implementation of the business process management appproach is called Business Process Management System (BPMS. The main components of the BPMS solution framework are process definition repository, process instances repository, transaction manager, conectors framework, process engine and middleware. In this paper we define and characterize the role and importance of the components of BPMS's framework. The research method adopted was the case study, through the analysis of the implementation of the BPMS solution in an insurance company called Chubb do Brasil. In the case study, the process "Manage Coinsured Events"" is described and characterized, as well as the components of the BPMS solution adopted and implemented by Chubb do Brasil for managing this process.

  17. Specification of e-business process model for PayPal online payment process using Reo

    NARCIS (Netherlands)

    Xie, M.

    2005-01-01

    E-business process modeling allows business analysts to better understand and analyze the business processes, and eventually to use software systems to automate (parts of) these business processes to achieve higher profit. To support e-business process modeling, many business process modeling langua

  18. Health problems and stress in Information Technology and Business Process Outsourcing employees

    Science.gov (United States)

    Padma, V.; Anand, N. N.; Gurukul, S. M. G. Swaminatha; Javid, S. M. A. Syed Mohammed; Prasad, Arun; Arun, S.

    2015-01-01

    Stress is high in software profession because of their nature of work, target, achievements, night shift, over work load. 1. To study the demographic profile of the employees. 2. To access the level of job stress and quality of life of the respondents. 3. To study in detail the health problems of the employees. All employees working in IT and BPO industry for more than two years were included into the study. A detailed questionnaire of around 1000 IT and BPO employees including their personal details, stress score by Holmes and Rahe to assess the level of stress and master health checkup profile were taken and the results were analysed. Around 56% had musculoskeletal symptoms. 22% had newly diagnosed hypertension,10% had diabetes, 36% had dyslipidemia, 54% had depression, anxiety and insomnia, 40% had obesity. The stress score was higher in employees who developed diabetes, hypertension and depression. Early diagnosis of stress induced health problems can be made out by stress scores, intense lifestyle modification, diet advice along with psychological counselling would reduce the incidence of health problems in IT sector and improve the quality of work force. PMID:26015763

  19. Health problems and stress in Information Technology and Business Process Outsourcing employees.

    Science.gov (United States)

    Padma, V; Anand, N N; Gurukul, S M G Swaminatha; Javid, S M A Syed Mohammed; Prasad, Arun; Arun, S

    2015-04-01

    Stress is high in software profession because of their nature of work, target, achievements, night shift, over work load. 1. To study the demographic profile of the employees. 2. To access the level of job stress and quality of life of the respondents. 3. To study in detail the health problems of the employees. All employees working in IT and BPO industry for more than two years were included into the study. A detailed questionnaire of around 1000 IT and BPO employees including their personal details, stress score by Holmes and Rahe to assess the level of stress and master health checkup profile were taken and the results were analysed. Around 56% had musculoskeletal symptoms. 22% had newly diagnosed hypertension,10% had diabetes, 36% had dyslipidemia, 54% had depression, anxiety and insomnia, 40% had obesity. The stress score was higher in employees who developed diabetes, hypertension and depression. Early diagnosis of stress induced health problems can be made out by stress scores, intense lifestyle modification, diet advice along with psychological counselling would reduce the incidence of health problems in IT sector and improve the quality of work force.

  20. Health problems and stress in Information Technology and Business Process Outsourcing employees.

    Science.gov (United States)

    Padma, V; Anand, N N; Gurukul, S M G Swaminatha; Javid, S M A Syed Mohammed; Prasad, Arun; Arun, S

    2015-04-01

    Stress is high in software profession because of their nature of work, target, achievements, night shift, over work load. 1. To study the demographic profile of the employees. 2. To access the level of job stress and quality of life of the respondents. 3. To study in detail the health problems of the employees. All employees working in IT and BPO industry for more than two years were included into the study. A detailed questionnaire of around 1000 IT and BPO employees including their personal details, stress score by Holmes and Rahe to assess the level of stress and master health checkup profile were taken and the results were analysed. Around 56% had musculoskeletal symptoms. 22% had newly diagnosed hypertension,10% had diabetes, 36% had dyslipidemia, 54% had depression, anxiety and insomnia, 40% had obesity. The stress score was higher in employees who developed diabetes, hypertension and depression. Early diagnosis of stress induced health problems can be made out by stress scores, intense lifestyle modification, diet advice along with psychological counselling would reduce the incidence of health problems in IT sector and improve the quality of work force. PMID:26015763

  1. Health problems and stress in Information Technology and Business Process Outsourcing employees

    OpenAIRE

    Padma, V.; N N Anand; S. M. G. Swaminatha Gurukul; S. M. A. Syed Mohammed Javid; Arun Prasad; S. Arun

    2015-01-01

    Stress is high in software profession because of their nature of work, target, achievements, night shift, over work load. 1. To study the demographic profile of the employees. 2. To access the level of job stress and quality of life of the respondents. 3. To study in detail the health problems of the employees. All employees working in IT and BPO industry for more than two years were included into the study. A detailed questionnaire of around 1000 IT and BPO employees including their personal...

  2. Health problems and stress in Information Technology and Business Process Outsourcing employees

    Directory of Open Access Journals (Sweden)

    V Padma

    2015-01-01

    Full Text Available Stress is high in software profession because of their nature of work, target, achievements, night shift, over work load. 1. To study the demographic profile of the employees. 2. To access the level of job stress and quality of life of the respondents. 3. To study in detail the health problems of the employees. All employees working in IT and BPO industry for more than two years were included into the study. A detailed questionnaire of around 1000 IT and BPO employees including their personal details, stress score by Holmes and Rahe to assess the level of stress and master health checkup profile were taken and the results were analysed. Around 56% had musculoskeletal symptoms. 22% had newly diagnosed hypertension,10% had diabetes, 36% had dyslipidemia, 54% had depression, anxiety and insomnia, 40% had obesity. The stress score was higher in employees who developed diabetes, hypertension and depression. Early diagnosis of stress induced health problems can be made out by stress scores, intense lifestyle modification, diet advice along with psychological counselling would reduce the incidence of health problems in IT sector and improve the quality of work force.

  3. The Perceived Effect of Hidden Costs on the Operational Management of Information Technology Outsourcing: A Qualitative Study

    Science.gov (United States)

    Swift, Ian

    2011-01-01

    Information technology (IT) outsourcing is a business trend aimed at reducing costs and enabling companies to concentrate on their core competencies. This qualitative multiple case design research study explored the effects of hidden costs on the operational management of IT outsourcing. The study involved analyzing IT outsourcing agreements as…

  4. Investigating goal-oriented requirements engineering for business processes

    OpenAIRE

    Poels, Geert; Decreus, Ken; Roelens, Ben; Snoeck, Monique

    2013-01-01

    Business processes are designed to execute strategies that aim at achieving organisational goals. During the last decade, several methods have been proposed that prescribe the use of goal-oriented requirements engineering techniques for supporting different business process management activities, in particular business process modelling. The integration of goal modelling and business process modelling aims at increasing the alignment between business strategies and the processes with their su...

  5. Alignment between business process governance and IT governance

    DEFF Research Database (Denmark)

    Rahimi, Fatemeh; Møller, Charles; Hvam, Lars

    2014-01-01

    The importance of business processes and the increasing centrality of IT to an organization's performance have called for a specific focus on business process governance and IT governance in contemporary enterprises. Despite the wide scope of business process management, which covers both busines...... the presence of mutual adjustment between business process and IT management functions to support strategic and operational process and IT decision making.......The importance of business processes and the increasing centrality of IT to an organization's performance have called for a specific focus on business process governance and IT governance in contemporary enterprises. Despite the wide scope of business process management, which covers both business...... frameworks to enable business-IT strategic alignment, efficient process and IT requirements specification, and IT-enabled business value realization. We examine the actuality of this alignment in practice through a case study conducted in a relatively mature multinational corporation. The findings indicate...

  6. Apply TQM to E-Government Outsourcing Management

    Science.gov (United States)

    Huai, Jinmei

    This paper developed an approach to e-government outsourcing quality management. E-government initiatives have rapidly increased in the last decades and the success of these activities will largely depend on their operation quality. As an instrument to improve operation quality, outsourcing can be applied to e-government. This paper inspected process of e-government outsourcing and discussed how to improve the outsourcing performance through total quality management (TQM). The characteristics and special requirements of e-government outsourcing were analyzed as the basis for discussion. Then the principles and application of total quality management were interpreted. Finally the process of improving performance of e-government was analyzed in the context of outsourcing.

  7. Global delivery models: The role of talent, speed and time zones in the global outsourcing industry

    OpenAIRE

    Stephan Manning; Marcus M Larsen; Pratyush Bharati

    2015-01-01

    Global delivery models (GDMs) are transforming the global IT and business process outsourcing industry. GDMs are a new form of client-specific investment promoting service integration with clients by combining client proximity with time-zone spread for 24/7 service operations. We investigate antecedents and contingencies of setting up GDM structures. Based on comprehensive data we show that providers are likely to establish GDM location configurations when clients value access to globally dis...

  8. Decision enhancement and business process agility

    NARCIS (Netherlands)

    Amiyo, Mercy Rebecca

    2012-01-01

    Business Process Agility (BPA) is het vermogen om bedrijfsprocessen snel en correct aan te passen, als reactie op interne en externe veranderingen in de bedrijfsomgeving, ook als hiervoor geen vooraf gedefiniëerde richtlijnen voor zijn. Organisaties zijn steeds meer op zoek naar manieren om agile te

  9. Telemedicine—Health Care Business Process Reengineering

    OpenAIRE

    KaiKai, John

    1995-01-01

    This paper provides a framework for implementing Telemedicine using Business Process Reengineering (BPR) methodology and tools. The practice of medicine using electronic communication is Telemedicine. Telemedicine enhances the national health care initiatives such as global research, development, and deployment of sophisticated communication, management and imaging network systems. Telemedicine will become an integral part of patient care activities.

  10. Business Process Modeling Languages Supporting Collaborative Networks

    NARCIS (Netherlands)

    H. Soleimani Malekan; H. Afsarmanesh

    2013-01-01

    Formalizing the definition of Business Processes (BPs) performed within each enterprise is fundamental for effective deployment of their competencies and capabilities within Collaborative Networks (CN). In our approach, every enterprise in the CN is represented by its set of BPs, so that other enter

  11. Enhancing Student Learning of Enterprise Integration and Business Process Orientation through an ERP Business Simulation Game

    Science.gov (United States)

    Seethamraju, Ravi

    2011-01-01

    The sophistication of the integrated world of work and increased recognition of business processes as critical corporate assets require graduates to develop "process orientation" and an "integrated view" of business. Responding to these dynamic changes in business organizations, business schools are also continuing to modify their curriculum and…

  12. Managing risks in business model innovation processes

    DEFF Research Database (Denmark)

    Taran, Yariv; Boer, Harry; Lindgren, Peter

    2010-01-01

    Companies today, in some industries more than others, invest more capital and resources just to stay competitive, develop more diverse solutions, and increasingly start thinking more radically when considering their business models. However, despite the understanding that business model (BM......) innovation is a risky enterprise, many companies are still choosing not to apply any risk management in the BM innovation process. The objective of this paper is to develop a better understanding of how risks are handled in the practice of BM innovation. An analysis of the BM innovation experiences of two...

  13. Evaluating Outsourcing Information Technology and Assurance Expertise by Small Non-Profit Organizations

    Science.gov (United States)

    Guinn, Fillmore

    2013-01-01

    Small non-profit organizations outsource at least one information technology or information assurance process. Outsourcing information technology and information assurance processes has increased every year. The study was to determine the key reasons behind the choice to outsource information technology and information assurance processes. Using…

  14. Organizational decision-making in purchasing outsourcing services

    OpenAIRE

    Talvensaari, Paula

    2014-01-01

    Objectives of the Study: Master's Thesis studies outsourcing services' purchase decisions at an organizational decision-making point of view in the context of financial management and accounting outsourcing in Finnish municipalities. Aim is to answer following research questions: (1) What kind of organizational decision-making process is behind the purchase decision related to financial management outsourcing service in Finnish municipalities? (2) What decision criteria impact the purchas...

  15. Business process optimisation using an evolutionary multi-objective framework

    OpenAIRE

    Vergidis, K.

    2008-01-01

    In response to the increasingly volatile and competitive environment, organisations are examining how their core business processes may be redesigned in order to improve business performance and market responsiveness. However, there is a lack of holistic approaches towards business process redesign through optimisation. The aim of this research is to develop an evolutionary multi-objective optimisation framework for business processes capable of: (i) representing business process designs in a...

  16. Ontology-based metrics computation for business process analysis

    OpenAIRE

    Carlos Pedrinaci; John Domingue

    2009-01-01

    Business Process Management (BPM) aims to support the whole life-cycle necessary to deploy and maintain business processes in organisations. Crucial within the BPM lifecycle is the analysis of deployed processes. Analysing business processes requires computing metrics that can help determining the health of business activities and thus the whole enterprise. However, the degree of automation currently achieved cannot support the level of reactivity and adaptation demanded by businesses. In thi...

  17. The influence of social media on business processes

    OpenAIRE

    Liu, Y

    2013-01-01

    Business process reengineering (BPR) has been discussed over 20 years. Nowadays, social media is widely used by companies in doing business. It plays the role to influence business processes. This thesis aims to answer the question: “How does social media change the major business processes?” The prior research in the disciplines of BPR and social media is reviewed first. Based on the literature, a framework used to illustrate the influence of social media on business processes and degrees is...

  18. Appendix: XXXVI: Integrating knowledge within business processes

    International Nuclear Information System (INIS)

    AMEC NNC is a privately owned international engineering, project management, safety and technical consultancy, dedicated to providing expert advice and solutions to complex engineering and project management challenges in the nuclear and non-nuclear markets. Employing in excess of 1000 people, our network comprises 31 offices across the world. AMEC plc is a world leader in technical services and project management, employing around 45,000 people in some 40 countries around the world. AMEC specializes in the design, delivery and support of infrastructure ranging from local technical services to international landmark projects. This appendix describes the methodology used by AMEC NNC to capture knowledge and best practice within its business processes. In 2003, AMEC NNC conducted an audit of its policies, processes and procedures. This resulted in a number of 'problem areas' being highlighted. We found conflicting business process information and in some cases key areas had no processes associated to them at all. It was felt that much of this had occurred due to rapid growth, confused process ownership and a complex arrangement of documented quality procedures. AMEC NNC decided there was a need to implement a new Integrated Management System (IMS) - a system based on processes and roles first, and supporting documentation second. Fundamental areas such as Quality and Health and Safety would now be inherent in key business areas such as engineering project management, procurement and administration. Additionally, it was deemed beneficial to link 'knowledge' to the execution of the process that would allow new or inexperienced staff to become quickly familiar with best practice and to execute tasks in an efficient and safe manner. After competitive tender, AMEC NNC chose ARIS (Architecture of Integrated Information Systems) from IDS Scheer as the tool for designing and modelling its business processes and capturing best practice

  19. Runtime Logistic Process Orchestration Based on Business Transaction Choreography

    NARCIS (Netherlands)

    Hofman, W.J.

    2013-01-01

    Today logistic systems are business document based, e.g. processing ship manifest, load lists, declarations, and shipping instructions. Business processes are organized in handling these business documents in the context of framework contracts with business partners. Implementations of new requireme

  20. Process mining discovery, conformance and enhancement of business processes

    CERN Document Server

    van der Aalst, Wil M P

    2011-01-01

    The first to cover this missing link between data mining and process modeling, this book provides real-world techniques for monitoring and analyzing processes in real time. It is a powerful new tool destined to play a key role in business process management.

  1. A Survey on Time-aware Business Process Modeling

    OpenAIRE

    Cheikhrouhou, Saoussen; Kallel, Slim; Guermouche, Nawal; Jmaiel, Mohamed

    2013-01-01

    One key perspective when dealing with Business Process Management (BPM) is time. All business experts agree upon the fact that time is a key resource for each business process within an organisation. Indeed, time managing is an effective cost and error reduction strategy and thus ensures profit maximization for the organisation. As a result, business managers, researchers, and academicians in management are striving to have full-support of temporal aspects in business process management suite...

  2. Articulating the Resources for Business Process Analysis and Design

    Science.gov (United States)

    Jin, Yulong

    2012-01-01

    Effective process analysis and modeling are important phases of the business process management lifecycle. When many activities and multiple resources are involved, it is very difficult to build a correct business process specification. This dissertation provides a resource perspective of business processes. It aims at a better process analysis…

  3. Transformative Influence of Business Processes on the Business Model : Classifying the State of the Practice in the Software Industry

    OpenAIRE

    Bonakdar, Amir; Weiblen, Tobias; Di Valentin, Christina; Zeißner, Theresa; Pussep, Anton; Schief, Markus

    2013-01-01

    Fast changing business environments often force companies to rethink and renew their established business model. Often though, decisions to make changes to the current business model are made too late, when the current business is already struggling. One way to overcome this challenge is to continuously monitor business processes in operations and to adjust the business model according to changes in business processes. This paper clarifies the influence of business processes on the business m...

  4. Big Data Components for Business Process Optimization

    Directory of Open Access Journals (Sweden)

    Mircea Raducu TRIFU

    2016-01-01

    Full Text Available In these days, more and more people talk about Big Data, Hadoop, noSQL and so on, but very few technical people have the necessary expertise and knowledge to work with those concepts and technologies. The present issue explains one of the concept that stand behind two of those keywords, and this is the map reduce concept. MapReduce model is the one that makes the Big Data and Hadoop so powerful, fast, and diverse for business process optimization. MapReduce is a programming model with an implementation built to process and generate large data sets. In addition, it is presented the benefits of integrating Hadoop in the context of Business Intelligence and Data Warehousing applications. The concepts and technologies behind big data let organizations to reach a variety of objectives. Like other new information technologies, the main important objective of big data technology is to bring dramatic cost reduction.

  5. Study on Outsourcing Risk Analysis and Risk Identification for Outsourcing Decision-Making%业务外包风险分析及其识别研究

    Institute of Scientific and Technical Information of China (English)

    朱四明; 郑一宁; 朱晓明

    2011-01-01

    业务外包在当今全球化的背景下发展十分迅猛.各个机构通过确定自己的产业边界将非核心业务外包给服务供应商,以此来达到节约成本,聚集资源,发展核心业务,增加核心竞争力的目的.但各机构在享受外包带来好处的同时也承受着风险.本文在文献调研和自身研究积累的基础上对外包中存在的风险进行了分析和识别,为企业在外包过程中做出正确的决策提供借鉴.%Today, the business outsourcing develops rapidly under the globalization circumstance.Most of companies intend to outsource their non-core business to the third parties due to cost saving consideration and strategical requirement.Usually, the organizations are inclined to define their core competencies before business outsourcing decision-making and then outsource their non-core businesses to their vendors.Most of these organizations enjoy the business outsourcing benefits as well as burden the business outsourcing risks.Furthermore, the industries are willing to identify the outsourcing risks more clearly and balance the outsourcing benefits and risks better.In this paper, the business outsourcing risks are analyzed and identified which are helpful for the organization outsourcing decision-making as a reference.

  6. Analysis on the Influence of the Outsourcing of Book Processing on Cataloguing Librarians and Their Role Transformation%浅析图书加工外包对编目馆员的影响及其角色转换

    Institute of Scientific and Technical Information of China (English)

    杨衡

    2015-01-01

    The outsourcing of book processing in university library has developed quickly. This paper analyzes the influence of the whole outsourcing of book processing on cataloguing librarians’ psychology and career development, probes into the role transformation of cataloguing librarian under the outsourcing environment, and puts forward some coping strategies for keeping the professional advantages of cataloging librarians.%图书加工业务外包在高校图书馆发展较为迅速。分析了图书加工业务整体外包对编目馆员造成的心理影响和职业发展影响,探讨了编目馆员在业务外包环境下的角色转换,提出了保持编目馆员专业优势的应对策略。

  7. [Basic considerations during outsourcing of clinical data management services].

    Science.gov (United States)

    Shen, Tong; Liu, Yan

    2015-11-01

    With worldwide improvements in the regulations of international and domestic clinical trial conductions, the quality of clinical trials and trial data management are receiving a great deal of attention. To ensure the quality of clinical trials, maintain business flexibilities and effectively utilize internal and external resources, the outsourcing model is used in the management of clinical data in operation of pharmaceutical companies. The essential criteria of a successful outsourcing mode in clinical trial are selection of qualified contract research organizations (CRO); establishment of appropriate outsourcing model, and generation of effective quality control systems to ensure the authenticity, integrity and accuracy of the clinical trial data. PMID:26911050

  8. Outsourcing lead optimization: the eye of the storm.

    Science.gov (United States)

    Clark, David E

    2011-02-01

    This article is the third in a series examining the evolution of the market for outsourced lead optimization services and covers developments from late 2006 to the present. Following an analysis of the significant events that have impacted the marketplace in recent years, a brief survey of the growing number of companies offering lead optimization services is presented. Subsequently, three notable trends that can be perceived in this highly dynamic field are discussed: the continuing rise of outsourcing companies in Asia and Eastern Europe, the increase in deals with not-for-profit organizations and, finally, the emergence of a variety of business models under which outsourced work is conducted. PMID:21145413

  9. [Basic considerations during outsourcing of clinical data management services].

    Science.gov (United States)

    Shen, Tong; Liu, Yan

    2015-11-01

    With worldwide improvements in the regulations of international and domestic clinical trial conductions, the quality of clinical trials and trial data management are receiving a great deal of attention. To ensure the quality of clinical trials, maintain business flexibilities and effectively utilize internal and external resources, the outsourcing model is used in the management of clinical data in operation of pharmaceutical companies. The essential criteria of a successful outsourcing mode in clinical trial are selection of qualified contract research organizations (CRO); establishment of appropriate outsourcing model, and generation of effective quality control systems to ensure the authenticity, integrity and accuracy of the clinical trial data.

  10. Outsourcing lead optimization: the eye of the storm.

    Science.gov (United States)

    Clark, David E

    2011-02-01

    This article is the third in a series examining the evolution of the market for outsourced lead optimization services and covers developments from late 2006 to the present. Following an analysis of the significant events that have impacted the marketplace in recent years, a brief survey of the growing number of companies offering lead optimization services is presented. Subsequently, three notable trends that can be perceived in this highly dynamic field are discussed: the continuing rise of outsourcing companies in Asia and Eastern Europe, the increase in deals with not-for-profit organizations and, finally, the emergence of a variety of business models under which outsourced work is conducted.

  11. BUSINESS DOMINANT POSITION IN INNOVATION PROCESS

    OpenAIRE

    BABYCH T.O.

    2015-01-01

    In the international competitive environment innovative development acquires the special urgency for the nation. Innovation is no longer seen as a stochastic process. was The systematic implementation and stimulation of innovation have become the paradigm of economic development for the most of the world. It is important to form and to exploit new methodologies and tools for innovation policy. Such instruments should cover all the factors and results. So the large and small business should be...

  12. Cloud Standardization: Consistent Business Processes and Information

    OpenAIRE

    Razvan Daniel ZOTA; Lucian-Alexandru FRATILA

    2013-01-01

    Cloud computing represents one of the latest emerging trends in distributed computing that enables the existence of hardware infrastructure and software applications as services. The present paper offers a general approach to the cloud computing standardization as a mean of improving the speed of adoption for the cloud technologies. Moreover, this study tries to show out how organizations may achieve more consistent business processes while operating with cloud computing technologies.

  13. Cloud Standardization: Consistent Business Processes and Information

    Directory of Open Access Journals (Sweden)

    Razvan Daniel ZOTA

    2013-01-01

    Full Text Available Cloud computing represents one of the latest emerging trends in distributed computing that enables the existence of hardware infrastructure and software applications as services. The present paper offers a general approach to the cloud computing standardization as a mean of improving the speed of adoption for the cloud technologies. Moreover, this study tries to show out how organizations may achieve more consistent business processes while operating with cloud computing technologies.

  14. Engineering Business Processes with Service Level Agreements

    OpenAIRE

    Frankova, Ganna

    2010-01-01

    Web services' features of autonomy, platform-independence, readiness to be described, published, discovered, and orchestrated are increasingly exploited by companies to build massively distributed and loosely coupled interoperable applications. Enterprises not only export their functionalities as Web services, but also develop their business process to be Web service-based. Since services may be offered by different providers, non-functional properties, which go from execution time, costs, up...

  15. Analysis of China ’ s Financial Services Outsourcing Decisions Influencing Factors%我国金融服务外包决策影响因素研究

    Institute of Scientific and Technical Information of China (English)

    钮中阳; 崔婷婷

    2014-01-01

    金融服务外包已成为国际外包市场的主流,我国金融服务外包也成为不可避免的趋势。通过Logistic模型对我国金融服务外包决策因素进行实证研究,结果表明,承包商的人力资源水平、政策支持、承包商基础设施与品牌和信誉、市场规模及其竞争性等因素对金融机构业务外包决策起到正向作用;金融机构对承包商的依存性、知识产权保护、外包业务复杂性、经济运行不确定性等因素会在外包决策过程中发挥反向作用,这对于规避金融服务外包交易中出现的各种风险具有重要意义。%Financial Services Outsourcing has become the mainstream of the international outsourcing market.China ’ s financial services outsourcing has become an inevitable trend .By Logistic model papers research on financial services outsourcing decision factors .Results indicate that the contractor ’ s level of human resources , infrastructure contractors and brand and reputation , policy support , market size and competitive factors , has played a positive influence whether the decision -making outsourcing on financial institutions; financial institutions de-pendent on contractors , intellectual property protection , outsourcing business complexity , uncertainty in the econo-my,will play reverse effect in the decision -making outsourcing process , which appear significance in circumvent the outsourcing deal various risks .

  16. Towards a Framework for the Agile Mining of Business Processes

    NARCIS (Netherlands)

    Weber, B.; Reichert, M.U.; Rinderle, S.B.; Wild, W.; Bussler, C.; Haller, A.

    2006-01-01

    In order to support business processes effectively, their implementation by a process management systems (PMS) must be as close to the real world’s processes as possible. Generally, it is not sufficient to analyze and model a business process only once, and then to handle respective business cases a

  17. Challenges in recruiting in IT offshore outsourcing work in India

    OpenAIRE

    Aalto, Sini

    2016-01-01

    This thesis examines recruitment challenges in IT offshore outsourcing work in India. Offshore outsourcing means transferring part of a company's work to be done outside of both organizational as well as national borders, usually to a geographically distant country. This business practice became popular in the end of last century, enabled by developments in for example technology, finance, and politics. Specifically in IT field its adoption was facilitated by the increased modularization of I...

  18. Development of a Framework for Sustainable Outsourcing: Analytic Balanced Scorecard Method (A-BSC

    Directory of Open Access Journals (Sweden)

    Fabio De Felice

    2015-06-01

    Full Text Available Nowadays, many enterprises choose to outsource its non-core business to other enterprises to reduce cost and increase the efficiency. Many enterprises choose to outsource their supply chain management (SCM and leave it to a third-party organization in order to improve their services. The paper proposes an integrated and multicriteria tool useful to monitor and to improve performance in an outsourced supply chain. The Analytic Balanced Scorecard method (A-BSC is proposed as an effective method useful to analyze strategic performance within an outsourced supply chain. The aim of the paper is to present the integration of two methodologies: Balanced Scorecard, a multiple perspective framework for performance assessment, and Analytic Hierarchy Process, a decision-making tool used to prioritize multiple performance perspectives and to generate a unified metric. The development of the framework is aimed to provide a performance analysis to achieve better sustainability performance of supply chain. A real case study concerning a typical value chain is presented.

  19. Analysing outsourcing policies in an asset management context: a six-stage model

    NARCIS (Netherlands)

    Schoenmaker, R.; Verlaan, J.G.

    2013-01-01

    Asset managers of civil infrastructure are increasingly outsourcing their maintenance. Whereas maintenance is a cyclic process, decisions to outsource decisions are often project-based, and confusing the discussion on the degree of outsourcing. This paper presents a six-stage model that facilitates

  20. Outsourced pattern matching

    DEFF Research Database (Denmark)

    Faust, Sebastian; Hazay, Carmit; Venturi, Daniele

    2013-01-01

    In secure delegatable computation, computationally weak devices (or clients) wish to outsource their computation and data to an untrusted server in the cloud. While most earlier work considers the general question of how to securely outsource any computation to the cloud server, we focus...... on concrete and important functionalities and give the first protocol for the pattern matching problem in the cloud. Loosely speaking, this problem considers a text T that is outsourced to the cloud S by a client C T . In a query phase, clients C 1, …, C l run an efficient protocol with the server S...... and the client C T in order to learn the positions at which a pattern of length m matches the text (and nothing beyond that). This is called the outsourced pattern matching problem and is highly motivated in the context of delegatable computing since it offers storage alternatives for massive databases...

  1. Enterprise Information Systems Outsourcing

    DEFF Research Database (Denmark)

    Pries-Heje, Jan; Svejvig, Per

    2009-01-01

      Outsourcing is now a feasible mean for Enterprise Information Systems (EIS) cost savings, but do however increase the complexity substantially when many organizations are involved. We set out to study EIS outsourcing with many interorganizational partners in a large Scandinavian high......-tech organization SCANDI, trying to answer the question: Why does SCANDI engage in very complex EIS outsourcing arrangements? To answer this question we observed numerous meetings and collected data from interviews in four parts of SCANDI. After transcribing and analyzing our data we found at first just...... the rational cost saving explanation; but then with a more careful analysis focusing on institutional factors, other explanations "behind the curtain" were revealed, such as management consultants with a "best practice" agenda, people promoting outsourcing thereby being promoted themselves, and outside...

  2. Enterprise Information Systems Outsourcing

    DEFF Research Database (Denmark)

    Svejvig, Per; Pries.Heje, Jan

    2009-01-01

    Outsourcing is now a feasible mean for Enterprise Information Systems (EIS) cost savings, but do however increase the complexity substantially when many organizations are involved. We set out to study EIS outsourcing with many interorganizational partners in a large Scandinavian high......-tech organization SCANDI, trying to answer the question: Why does SCANDI engage in very complex EIS outsourcing arrangements? To answer this question we observed numerous meetings and collected data from interviews in four parts of SCANDI. After transcribing and analyzing our data we found at first just...... the rational cost saving explanation; but then with a more careful analysis focusing on institutional factors, other explanations "behind the curtain" were revealed, such as management consultants with a "best practice" agenda, people promoting outsourcing thereby being promoted themselves, and outside...

  3. Efficient Matchmaking of Business Processes in Web Service Infrastructures

    OpenAIRE

    Mahleko, Bendick

    2006-01-01

    The problem addressed in this dissertation can be stated as follows: given as a query, a business process description within a Web service infrastructure, efficiently find business processes from a large repository that complementarily support the input query. In particular, the input business process enforces that some parts of the business process be mandatory. For example, a buyer organization using RosettaNet PIPs and the corresponding data dictionary might want to find suppliers that use...

  4. Influence Business Process On The Quality Of Accounting Information System

    OpenAIRE

    Meiryani; Muhammad Syaifullah

    2015-01-01

    Abstract The purpose of this study was to determine the influence of business process to the quality of the accounting information system. This study aims to examine the influence of business process on the quality of the information system of accounting information system. The study was theoritical research which considered the roles of business process on quality of accounting information system which use secondary data collection. The results showed that the business process have a signifi...

  5. Business process improvement in ERP post-implementation contex

    OpenAIRE

    Leinonen, S. (Sami)

    2015-01-01

    The purpose of this research has been studying the role of Business Process Improvement and its tools, techniques and methodologies in such a context, where an ERP system has been fully adopted to the organization. In addition to analyzing the tools relating to BPI, also the subcategories of BPI are researched. These include Business Process Automation, Business Process Optimization, and Business Process Integration. All these can be seen as a subset of BPI, so they cannot be exluded whe...

  6. Outsourcing Company Accounting

    OpenAIRE

    Mihalache D. Arsenie-Samoil

    2011-01-01

    Taking into account both the development of information and communication technology and the effects of the current recession on global economy, outsourcing company services has been booming all over the world as it is regarded as a way to meet the strategic goals of cutting costs, improving the satisfaction of the clients’ expectations, and of increasing company efficiency and effectiveness. The paper aims at presenting the current issues of outsourcing accounting professional services and I...

  7. An Introduction to Outsourcing

    Directory of Open Access Journals (Sweden)

    Ionut Constantin

    2007-12-01

    Full Text Available Outsourcing has come a long way. Initially, the practice made a well-publicized mark when U.S. manufacturers began sending their operations to developing-market countries and laying off blue collar employees back home.Multinational corporations are looking at near-shoring, offshoring and outsourcing as a means of restructuring themselves strategically in order to better compete in an increasingly global economy.

  8. Development of a Framework for Sustainable Outsourcing: Analytic Balanced Scorecard Method (A-BSC)

    OpenAIRE

    Fabio De Felice; Antonella Petrillo; Claudio Autorino

    2015-01-01

    Nowadays, many enterprises choose to outsource its non-core business to other enterprises to reduce cost and increase the efficiency. Many enterprises choose to outsource their supply chain management (SCM) and leave it to a third-party organization in order to improve their services. The paper proposes an integrated and multicriteria tool useful to monitor and to improve performance in an outsourced supply chain. The Analytic Balanced Scorecard method (A-BSC) is proposed as an effective meth...

  9. Discovery and analysis of e-mail-driven business processes

    NARCIS (Netherlands)

    Stuit, Marco; Wortmann, Hans

    2012-01-01

    E-mail is used as the primary tool for business communication and collaboration. This paper presents a novel e-mail interaction mining method to discover and analyze e-mail-driven business processes. An e-mail-driven business process is perceived as a human collaboration process that consists of int

  10. Understanding a Co-Evolution Model of Business and IT for Dynamic Business Process Requirements

    Directory of Open Access Journals (Sweden)

    Muhammad Asif Khan

    2016-02-01

    Full Text Available Organizations adapt existing business processes in order to become competitive but a change in a process affects other processes as well. In order to support the required change suitable technologies must be provided so that business could run smoothly and efficiently. Since in a dynamic business environment requirements are changed frequently it is difficult to update underlying technologies to support changes in business processes. This creates a gap between business and information technology (IT that directly affects whole business. In this study requirements for a dynamic business and a co-evolution model are presented that may bring both the entities closer to bridging the gap in a dynamic business organization. The co-evolution model has been used in a financial institution and feasibility and viability of the model has been observed.

  11. SMEs Performance: Leveraging Marketing Process Through E-Business

    OpenAIRE

    Malliga Marimuthu; Azizah Omar; RAMAYAH, T.; Osman Mohamad

    2012-01-01

    The importance of the Internet in supporting business applications and attaining competitive advantage through the electronic business (e-business) process is widely acknowledged. However, many SMEs have been slow in adopting the Internet and even those SMEs that have adopted the technology have not fully utilized it to support their business applications. The reason behind this scenario could be the lack of awareness concerning the necessity and possibility of adopting e-business for specifi...

  12. Analysis of Intellectual Property Protection Issues in Offshore Outsourcing

    Science.gov (United States)

    Singh, Satinder Pal

    2013-01-01

    Offshore outsourcing is a business strategy that involves contracting with a partner who can take over certain aspects of a company's business, such as information technology (IT) functions, in the interests of efficiency and cost savings. The purpose of this study was to analyze the intellectual property protection issues to achieve a better…

  13. BUSINESS PROCESS REENGINEERING: CONCEPTS CAUSES AND EFFECT

    Directory of Open Access Journals (Sweden)

    Bernardo Nugroho Yahya

    2002-01-01

    Full Text Available Some people made a wrong concept about Business Process Reengineering (BPR. Some were misunderstanding about the BPR term. In other way, so many researches were introduced to describe a better definition about BPR. The thinking about concepts, causes, and effect of BPR will make a new perception about the term of BPR itself as a better methodology instead of the other Quality Management Methodology such as Total Quality Management (TQM, Just In Time (JIT, etc. This paper will mention the context of BPR in some of case study's journal.

  14. 基于不完全契约理论视角的外包服务商的管理%Based on Incomplete Contract Theory Perspective of Business Management Outsourcing Services

    Institute of Scientific and Technical Information of China (English)

    杨维芝

    2011-01-01

    Corporate and outseureing service providers in outsourcing contracts signed after completion, this would require the effective management of outseurcing relationships, appropriate supervision and incentives to guard against opportunistic behavior of service providers an effective way. Through the use of incomplete contract theory of incomplete contractual outsonreing analysis, revealed that incomplete contract of service outseureing to the impact of that business and outseureing service providers to establish a formal outsourcing contract basis , the contract for the complementary relationship between the incentives and the use of sound risk prevention mechanism for service providers to monitor service providers.%企业在与外包服务商签订完外包合同之后,需要对这种外包关系进行有效的管理,恰当的监督与激励是防范服务商机会主义行为的有效途径。通过运用不完全契约理论对服务外包不完全契约性的分析,揭示了这种不完全契约性给服务外包带来的影响,认为企业与外包服务商要建立起一种以正式的外包合同为基础,关系合同为补充的激励机制,并运用完善的服务商风险防范机制对服务商进行监督。

  15. Leveraging Big-Data for Business Process Analytics

    Science.gov (United States)

    Vera-Baquero, Alejandro; Colomo Palacios, Ricardo; Stantchev, Vladimir; Molloy, Owen

    2015-01-01

    Purpose: This paper aims to present a solution that enables organizations to monitor and analyse the performance of their business processes by means of Big Data technology. Business process improvement can drastically influence in the profit of corporations and helps them to remain viable. However, the use of traditional Business Intelligence…

  16. Manufacturing Outsourcing A Knowledge Perspective

    CERN Document Server

    Rolstadås, Asbjørn; O'Sullivan, David

    2012-01-01

    All companies which reach a critical size are faced with outsourcing decisions that can increase the value of their products and services primarily through lower costs, greater reliability and improved efficiency. Successful outsourcing decisions have an important knowledge dimension, where the outsourcing professionals need to be supported by historical and contextual knowledge regarding their own products performance but also the performance of suppliers. Outsourcing in Manufacturing: the Knowledge Dimension explains in detail how a manager can acquire, create, transfer and use knowledge that optimizes their outsourcing decisions and improves the changes of marketplace success.              Outsourcing in Manufacturing: the Knowledge Dimension gives examples of the key decisions that needs to be taken by managers regarding effective outsourcing. Decisions are divided around the structural and infrastructural aspects of outsourcing and the key knowledge that needs to be managed to support good de...

  17. Modeling interdependencies between business and communication processes in hospitals.

    Science.gov (United States)

    Brigl, Birgit; Wendt, Thomas; Winter, Alfred

    2003-01-01

    The optimization and redesign of business processes in hospitals is an important challenge for the hospital information management who has to design and implement a suitable HIS architecture. Nevertheless, there are no tools available specializing in modeling information-driven business processes and the consequences on the communication between information processing, tools. Therefore, we will present an approach which facilitates the representation and analysis of business processes and resulting communication processes between application components and their interdependencies. This approach aims not only to visualize those processes, but to also to evaluate if there are weaknesses concerning the information processing infrastructure which hinder the smooth implementation of the business processes.

  18. A Discussion on the Relational Process of Business Negotiation

    Institute of Scientific and Technical Information of China (English)

    刘茜

    2013-01-01

    It is widely known that business negotiation is an indispensable part in international trade and probably the most com⁃mon type of negotiation. Generally speaking, business negotiation is a process which business negotiators would make the interac⁃tion in order to get specific exchange goals. Because of the important role of business negotiations in business world, many Chi⁃nese researchers have engaged in study of business and achieved many useful findings. Although there are many researches in the field of business negotiation, focusing on the analysis of relational process of business negotiation is less, which is the main con⁃cern of this thesis. The aim of this thesis is to find the language mechanism and characteristic of business negotiation. At the mean⁃time, negotiators are more likely to attain the deep perception in choosing the better words and structure among the negotiation.

  19. How Continental Bank outsourced its "crown jewels.".

    Science.gov (United States)

    Huber, R L

    1993-01-01

    No industry relies more on information than banking does, yet Continental, one of America's largest banks, outsources its information technology. Why? Because that's the best way to service the customers that form the core of the bank's business, says vice chairman Dick Huber. In the late 1970s and early 1980s, Continental participated heavily with Penn Square Bank in energy investments. When falling energy prices burst Penn Square's bubble in 1982, Continental was stuck with more than $1 billion in bad loans. Eight years later when Dick Huber came on board, Continental was working hard to restore its once solid reputation. Executives had made many tough decisions already, altering the bank's focus from retail to business banking and laying off thousands of employees. Yet management still needed to cut costs and improve services to stay afloat. Regulators, investors, and analysts were watching every step. Continental executives, eager to focus on the bank's core mission of serving business customers, decided to outsource one after another in-house service--from cafeteria services to information technology. While conventional wisdom holds that banks must retain complete internal control of IT, Continental bucked this argument when it entered into a ten-year, multimillion-dollar contract with Integrated Systems Solutions Corporation. Continental is already reaping benefits from outsourcing IT. Most important, Continental staffers today focus on their true core competencies: intimate knowledge of customers' needs and relationships with customers.

  20. Internal Housekeeping Versus Outsourced Housekeeping

    OpenAIRE

    Pesonen, Janet

    2015-01-01

    The objective of this research was to find out the reasons hotels outsource their housekeeping departments and the effects of having an outsourced or internal housekeeping department. Another objective was to find out why companies that were once outsourced decide to take back internal housekeeping. A secondary aim was to find out the working conditions and the effects outsourcing had on the housekeepers in the housekeeping departments and if there were any changes in attitudes towards them ...

  1. BUSINESS PROCESS MODELLING: A FOUNDATION FOR KNOWLEDGE MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Vesna Bosilj-Vukšić

    2006-12-01

    Full Text Available Knowledge management (KM is increasingly recognised as a strategic practice of knowledge-intensive companies, becoming an integral part of an organisation's strategy to improve business performance. This paper provides an overview of business process modelling applications and analyses the relationship between business process modelling and knowledge management projects. It presents the case study of Croatian leading banks and the insurance company, discussing its practical experience in conducting business process modelling projects and investigating the opportunity for integrating business process repository and organisational knowledge as the foundation for knowledge management system development.

  2. Exit processes of micro-businesses: The decision to transfer

    OpenAIRE

    Leroy, Hannes; Manigart, Sophie; Meuleman, Miguel

    2007-01-01

    Ultimately all entrepreneurs are confronted with the exit of their business. When considering the large amount and increasing age of micro-business owners, this topic warrants more investigation than it has received so far. Our research sheds more light on the entrepreneurial exit process for micro-businesses. Starting from the theory of planned behavior (TPB), our study models the business exit as a dual-stage process of intentions prediction action. After testing the applicability of the TP...

  3. Resolving unfinished business: relating process to outcome.

    Science.gov (United States)

    Greenberg, Leslie S; Malcolm, Wanda

    2002-04-01

    This study related the process of the resolution of unfinished business with a significant other to therapeutic outcome in a population of 26 clients who suffered from various forms of interpersonal problems and childhood maltreatment. Clients were treated in emotion-focused, experiential therapy with gestalt empty-chair dialogues. Those clients who expressed previously unmet interpersonal needs to the significant other, and manifested a shift in their view of the other, had significantly better treatment outcomes. The presence of the specific process of resolution in the clients' empty-chair dialogues was also found to be a better predictor of outcome than the working alliance. Degree of emotional arousal was found to discriminate between resolvers and nonresolvers. PMID:11952199

  4. Agricultural outsourcing: A two-headed coin?

    Science.gov (United States)

    Azadi, Hossein; Houshyar, Ehsan; Zarafshani, Kiumars; Hosseininia, Gholamhossein; Witlox, Frank

    2013-01-01

    Since two decades ago, when China's economic strength has made this most populated country as a leading global agricultural outsourcer, there have increasingly been hot debates on whether such outsourcing is destructive or constructive, especially for host countries. Some critics pessimistically call it ‘land grabs' or ‘neo-colonialism' that should be prevented while others optimistically appreciate it as a development opportunity that should be promoted. The first group interprets the outsourcing as a win-loss process while the second considers it as a win-win deal. This study tries to show the possible gains and losses of both outsourcers and host countries. Accordingly, this paper introduces four different situations; i.e. loss-loss; win-loss; loss-win; and win-win. The first situation is understood as a ‘red-deal' which should urgently be stopped. The second and third situations are called ‘yellow-deal' which should be adjusted to come up with the last situation which we call ‘green-deal' that addresses the benefits of both outsourcers and outsourcees. The paper concludes that in order to understand the main impacts of such deals, we still need to create more evidence for each situation in the framework of a series of risk assessment studies on the bases of both “country-case” and “crop-case”.

  5. Business process management and IT management: The missing integration

    DEFF Research Database (Denmark)

    Rahimi, Fatemeh; Møller, Charles; Hvam, Lars

    2016-01-01

    The importance of business processes and the centrality of IT to contemporary organizations' performance calls for a specific focus on business process management and IT management. Despite the wide scope of business process management covering both business and IT domains, and the profound impact...... management functions to enable strategic and operational business - IT alignment. We further argue that the role of IT in an organization influences the direction of integration between the two functions and thus the choice of integration mechanisms. Using case study findings, we propose...... of IT on process innovations, the association between business process management and IT management is under-explored. Drawing on a literature analysis of the capabilities of business process and IT governance frameworks and findings from a case study, we propose the need for horizontal integration between the two...

  6. Outsourcing--An English Perspective.

    Science.gov (United States)

    Hopkins, Kenneth

    2001-01-01

    Outsourcing is a strategy that is used in English universities as well as in the United States. Describes some of the challenges and rewards associated with outsourcing in England, introduces various models for student affairs, and provides a case study of how one university approached outsourcing. (GCP)

  7. The performance implications of outsourcing customer support to service providers in emerging versus established economies

    NARCIS (Netherlands)

    Raassens, N.; Wuyts, S.H.K.; Geyskens, I.

    2014-01-01

    Recent discussions in the business press query the contribution of customer-support outsourcing to firm performance. Despite the controversy surrounding its performance implications, customer-support outsourcing is still on the rise, especially to emerging markets. Against this backdrop, we study un

  8. The Lived Experiences of Federal Agency Information-Technology Employees in Times of Outsourcing

    Science.gov (United States)

    Sudi, Linda

    2010-01-01

    United States (U.S.) federal agencies and other organizations are turning to Information Technology (IT) as a strategy for improving business productivity. Despite the rapid growth of outsourcing, few studies have been conducted on the effect of outsourcing on employees who remain with the company. In the current qualitative study, the effect of…

  9. Using Parallel Computing Methods in Business Processes

    OpenAIRE

    Machek, Ondrej; Hejda, Jan

    2012-01-01

    In computer science, engineers deal with the issue how to accelerate the execution of extensive tasks with parallel computing algorithms, which are executed on large network of cooperating processors.The business world forms large networks of business units, too, and in business management, managers often face similar problems. The aim of this paper is to consider the possibilities of using parallel computing methods in business networks. In the first part, weintroduce the issue and make some...

  10. Outsourcing and its impacts on operations strategy priorities. An empirical application.

    Directory of Open Access Journals (Sweden)

    TOMÁS FCO. ESPINO RODRÍGUEZ

    2003-06-01

    Full Text Available The outsourcing of services permits the firm’s resources and capabilities to be improved by achieving better quality services and a better performance and so focus on their main business or core competences. This article deals with hotel sector manager´s perceptions of the influence of outsourcing on the operations strategy, and particularly on the objectives of operations such as cost reduction related, improved quality, flexibility and better service. The study shows that managers consider that outsourcing has great potential to exert an influence, not only on cost reduction, but also on other objectives of operations strategy, thus giving outsourcing a more strategic nature.

  11. Elements of strategic capability for software outsourcing enterprises based on the resource

    Science.gov (United States)

    Shi, Wengeng

    2011-10-01

    Software outsourcing enterprises as an emerging high-tech enterprises, the rise of the speed and the number was very amazing. In addition to Chinese software outsourcing for giving preferential policies, the software outsourcing business has its ability to upgrade, and in general the software companies have not had the related characteristics. View from the resource base of the theory, the analysis software outsourcing companies have the ability and resources of rare and valuable and non-mimic, we try to give an initial framework for theoretical analysis based on this.

  12. Um modelo de condução do processo de outsourcing e um estudo de caso na indústria de processamento químico A model for guiding outsourcing process and a case study in the chemical processing industry

    Directory of Open Access Journals (Sweden)

    Hercules B. Vernalha

    2005-08-01

    Full Text Available Estudos tratando do processo de outsourcing em importantes setores industriais não-líderes ao redor do mundo, bem como propondo modelos práticos para a condução do processo de repasse de atividades de manufatura como um todo, e não somente no estágio de decisão, são difíceis de encontrar. Nesse contexto, este artigo procura apresentar um modelo prático para conduzir o processo de outsourcing na sua totalidade, dividindo-o em quatro estágios principais (motivação, decisão, implementação e gestão. O modelo foi aplicado com sucesso em um caso envolvendo duas companhias multinacionais operando no Brasil, em uma cadeia de suprimentos do setor de resinas fenólicas. Os resultados ressaltam, principalmente, a adequação do modelo proposto, no sentido de enfatizar os desafios em cada fase e as habilidades necessárias para enfrentá-los, bem como a importância da construção de parcerias baseadas na confiança e na integração por meio da tecnologia da informação.Studies related to the outsourcing process in several important non-leading industries worldwide and also regarding the existence of practical models and frameworks to guide the entire process and not only the decision-making stage are rare to find. In this context, this article presents a practical model to guide the whole outsourcing process, divided into four main stages (motivation, decision, implementation and management. It was successfully applied in a case involving two multinational companies operating in Brazil, in a supply chain of the phenolic resin industry. The results highlighted mainly the adequacy of the proposed model, as well as the importance of constructing a partnership based on trust and integration by information technology.

  13. Event processing for business organizing the real-time enterprise

    CERN Document Server

    Luckham, David C

    2011-01-01

    Find out how Events Processing (EP) works and how it can workfor you Business Event Processing: An Introduction and StrategyGuide thoroughly describes what EP is, how to use it, and howit relates to other popular information technology architecturessuch as Service Oriented Architecture. Explains how sense and response architectures are being appliedwith tremendous results to businesses throughout the world andshows businesses how they can get started implementing EPShows how to choose business event processing technology tosuit your specific business needs and how to keep costs of adoptingit

  14. NPTool: Towards Scalability and Reliability of Business Process Management

    Science.gov (United States)

    Braghetto, Kelly Rosa; Ferreira, João Eduardo; Pu, Calton

    Currently one important challenge in business process management is provide at the same time scalability and reliability of business process executions. This difficulty becomes more accentuated when the execution control assumes complex countless business processes. This work presents NavigationPlanTool (NPTool), a tool to control the execution of business processes. NPTool is supported by Navigation Plan Definition Language (NPDL), a language for business processes specification that uses process algebra as formal foundation. NPTool implements the NPDL language as a SQL extension. The main contribution of this paper is a description of the NPTool showing how the process algebra features combined with a relational database model can be used to provide a scalable and reliable control in the execution of business processes. The next steps of NPTool include reuse of control-flow patterns and support to data flow management.

  15. Decision Making in R&D Outsourcing

    DEFF Research Database (Denmark)

    Bals, Lydia; Kneis, Kyra; Lemke, Christine

    2011-01-01

    In an increasingly competitive environment, the pharmaceutical industry faces increasing R&D costs and longer development times, which increase a product’s time to market. Therefore, the issue of costs and outsourcing of R&D is increasing in importance, but systematic approaches for understanding...... the decision making process on R&D outsourcing are lacking. To address this gap, we present a framework developed in the context of a multinational pharmaceutical company. The framework builds on general make-or-buy frameworks and incorporates specificities of the service and knowledge-driven areas...... of pharmaceutical research. Tactical and strategic outsourcing considerations are reflected in the framework, which also reflects the increased fine slicing of activities beyond the common dichotomy of core and non-core activities. The framework may be applicable insimilar R&D-intensive settings and it therefore...

  16. BOT Outsourcing Contracts

    DEFF Research Database (Denmark)

    Ørberg Jensen, Peter D.; Petersen, Bent

    2012-01-01

    Build-operate-transfer (BOT) contracting has been widely usen in the engineering and construction industry, but has only recently been introduced in services industry domains. Notably, service provider firms from emerging markets have recently started offering BOT outsourcing contracts. In this p......Build-operate-transfer (BOT) contracting has been widely usen in the engineering and construction industry, but has only recently been introduced in services industry domains. Notably, service provider firms from emerging markets have recently started offering BOT outsourcing contracts....... In this paper we investigate under which circumstances a BOT outsourcing contract (i.e. a contract where the client firm exercises its call option) is beneficial, or the opposite, to the emerging market vendor firm. We draw on various theoretical literatures (transaction cost economics, real options, inter...

  17. Service-based Processes : Design for business and technology

    OpenAIRE

    Henkel, Martin

    2008-01-01

    The concepts of processes and services can be used to structure both businesses and software systems. From a business perspective, the use of processes promises efficient management of organizations. From a software perspective, executable process descriptions provide a way to structure software systems according to the business process the systems should support. Furthermore, the concept of software services allows systems to be partitioned in a modular fashion, thereby enabling large-scale ...

  18. Modeling Collaborative e-Business Processes in SME environments

    OpenAIRE

    Hoyer, Volker

    2008-01-01

    Introducing process orientation to overcome the functional-oriented organizational structure was the main concern within enterprise during the last decade. The next wave of process-oriented enterprises deals with cross-organization business processes characterized by high automation effort and supported by a wide penetration of e-Business technologies. In this work, we analyze the requirements of modeling collaborative e-Business processes taking into account the specific challenges Small and...

  19. Aligning Business Process Quality and Information System Quality

    OpenAIRE

    Heinrich, Robert

    2013-01-01

    Business processes and information systems mutually affect each other in non-trivial ways. Frequently, the business process design and the information system design are not well aligned. This means that business processes are designed without taking the information system impact into account, and vice versa. Missing alignment at design time often results in quality problems at runtime, such as large response times of information systems, large process execution times, overloaded information s...

  20. Simulation for business processes and information systems design

    OpenAIRE

    Paul, R J; Serrano, A

    2003-01-01

    Business Process (BP) literature promotes the value of business processes as essential gearwheels that help organizations to reach their goals. Similarly, many process design approaches claim that Information Technology (IT) is a major enabler of business process, a view also shared by the Information Systems (IS) community. Despite this, BP and IS approaches do not provide clear guidance on how to assess the benefits that a given IS design may bring to the BP prior the IS implementation. Nor...

  1. INTERNET OF THINGS AND BUSINESS PROCESS MANAGEMET

    Directory of Open Access Journals (Sweden)

    Cristian IVANUS

    2016-05-01

    Full Text Available In recent years intelligent devices that include dedicated software, smart devices, sensors and advanced communication capabilities for sending and receiving data, began to be used in more diverse economic areas. The added value of using and connecting them via the Internet-of-Things (IoT [1] is given by the capability of monitoring and permanent control state systems (energy, traffic, transport, agriculture, health, community public services, etc without human factor intervention. Another feature of these devices is provided by the ability to make decisions based on analysis of data obtained. Although advanced technologies are evolving and investing in IoT devices industry increase more and more, the challenges of integrating these devices and communications security are still valid.This paper aims to present some significant issues related to the integration of IoT devices using concepts of Business Process Management (BPM.

  2. Outsourcing CO2 Emissions

    Science.gov (United States)

    Davis, S. J.; Caldeira, K. G.

    2009-12-01

    CO2 emissions from the burning of fossil fuels are the primary cause of global warming. Much attention has been focused on the CO2 directly emitted by each country, but relatively little attention has been paid to the amount of emissions associated with consumption of goods and services in each country. This consumption-based emissions inventory differs from the production-based inventory because of imports and exports of goods and services that, either directly or indirectly, involved CO2 emissions. Using the latest available data and reasonable assumptions regarding trans-shipment of embodied carbon through third-party countries, we developed a global consumption-based CO2 emissions inventory and have calculated associated consumption-based energy and carbon intensities. We find that, in 2004, 24% of CO2 emissions are effectively outsourced to other countries, with much of the developed world outsourcing CO2 emissions to emerging markets, principally China. Some wealthy countries, including Switzerland and Sweden, outsource over half of their consumption-based emissions, with many northern Europeans outsourcing more than three tons of emissions per person per year. The United States is both a big importer and exporter of emissions embodied in trade, outsourcing >2.6 tons of CO2 per person and at the same time as >2.0 tons of CO2 per person are outsourced to the United States. These large flows indicate that CO2 emissions embodied in trade must be taken into consideration when considering responsibility for increasing atmospheric greenhouse gas concentrations.

  3. BUSINESS PROCESS IMPROVEMENT APPLICATION OF MODERN MANAGEMENT TECHNIQUES

    OpenAIRE

    Marija Zivanovic, Nada Zivanovic

    2015-01-01

    Today, globally operating business world is exposed to constant change processes. Reengineering is the driving force that helps companies, business and manufacturing organizations to achieve success in the new millennium that is full of challenges, risks, information explosion, Internet communications, teleconferencing and global competition. Therefore, effective business strategy, well-trained management personnel, financial - tech resources (IT), management skills and the skills and flexibi...

  4. How Offshore Outsourcing Affects Costs and Value Creation

    DEFF Research Database (Denmark)

    Brandl, Kristin; Mol, Michael J.

    2012-01-01

    Although academic and public interest in service offshoring has increased in recent years, research remains focused mainly on antecedents and benefits of activities, overlooking process aspects. For that reason, we take a process perspective when conceptualizing around offshore outsourcing...

  5. Strategic Posture and Outsourcing

    DEFF Research Database (Denmark)

    Mahnke, Volker; Overby, Mikkel Lucas; Özcan, Serden

    2004-01-01

    IT-enabled innovations are of increasing importance for competitive success in a rangeto develop associated competencies -in-house and/or through outsourcing - consequential for creating and sustaining competitive advantage. Against the backdrop of the importance of IT-enabled innovation, the key...... thatgovernance choices are influenced by a company's attempts to create, imitate, and/orleapfrog IT-enabled innovation in varying technological regimes.of industries including express delivery services. How companies choose associated competences - in-house and/or through outsourcing - is conseqcreating...

  6. Examining the Relationships between Outsourcing and Downsizing to Mishap Rates at NASA (FYs 1985-2011)

    Science.gov (United States)

    Charles, Sterlin Neil

    Outsourcing and downsizing practices within American businesses have been topics of investigation over the past four decades. With the intention of saving diminishing resources, many North American aerospace and governmental organizations have embraced both practices. During the 1990s the National Aeronautics and Space Administration (NASA) increased contractor outsourcing and reduced the civil servant population in response to mandated federal budget cuts. Major human capital adjustments were made within NASA as management elected to place the shuttle's operations under a single contract. The problem addressed is increased outsourcing and downsizing has been associated with reduced safety outcomes. The purpose of this quantitative archival study was to examine the relationships of outsourcing and downsizing to mishaps rates at NASA between fiscal year (FY) 1985 and FY 2011. Twenty-seven samples of outsourcing and downsizing data were examined to determine the relationships with high-severity mishaps (HSMs), moderate-severity mishaps (MSMs), and low-severity mishaps (LSMs). A quantitative design utilizing weighted least squares (WLS) regression analysis measured the relationships between predictor and outcome variables. Neither outsourcing nor downsizing predicted HSM rates, adjusted R2 = .32, F (3, 23) = 5.01, p = .53 (outsourcing); adjusted R2 = .49, F (3, 23) = 9.34, p = .41 (downsizing). Both outsourcing and downsizing predicted MSM rates, adjusted R2 = .21, F (3, 23) = 3.24, p = .006 (outsourcing); adjusted R2 = .49, F (3, 23) = 9.55, p = outsourcing); adjusted R2 = .89, F (3, 23) = 68.99, p = outsourcing and downsizing variables, and additional covariates. The added variables would offer a more convincing model for analyzing the impact of outsourcing and downsizing on mishaps. All-in-all, the efficacy of outsourcing and downsizing as a combined practice and its relationship to safety needs.

  7. Business process of reputation management of food industry enterprises

    Directory of Open Access Journals (Sweden)

    Derevianko Olena. H.

    2014-01-01

    Full Text Available The goal of the article is development of the methodical base of reputation management directed at formalisation of theoretical provisions and explanation how to organise reputation management at food industry enterprises. The article shows prospectiveness of use of the Business Process Management concept in reputation management. Using the diagram of the Reputation Management business process environment the article shows its key participants (suppliers and clients of the business process and identifies their place in formation of the enterprise reputation. It also shows that the reputation management should be considered a business process of the highest level of management. Construction of the flow structure of the Reputation Management business process allows uncovering the logic of interrelation of inlets and outlets within the framework of the specified main stages of the business process: assessment of the current state of reputation, collection of information about stakeholders, identification of PR strategy goals, planning of necessary resources, realisation of the PR strategy, assessment of efficiency and process monitoring. The article offers the flow, functional and organisational structures of the Reputation Management business process for food industry enterprises. Moreover, justification of functional and organisational structures of the Reputation Management business process gives a possibility to distribute functions of reputation management between specific executors and establish responsibility for each stage of the business process.

  8. Multi-objective optimisation of web business processes

    OpenAIRE

    Tiwari, Ashutosh; Turner, Christopher; Ball, Peter D.; Vergidis, Kostas

    2010-01-01

    This paper proposes an approach for the optimisation of web business processes using multi-objective evolutionary computing. Business process optimisation is considered as the problem of constructing feasible business process designs with optimum attribute values such as duration and cost. This optimisation framework involves the application of a series of Evolutionary Multi-objective Optimisation Algorithms (EMOAs) in an attempt to generate a series of diverse optimised bus...

  9. Incorporating Enterprise Risk Management in the Business Model Innovation Process

    OpenAIRE

    Yariv Taran; Harry Boer; Peter Lindgren

    2013-01-01

    Purpose: Relative to other types of innovations, little is known about business model innovation, let alone the process of managing the risks involved in that process. Using the emerging (enterprise) risk management literature, an approach is proposed through which risk management can be embedded in the business model innovation process. Design: The integrated business model innovation risk management model developed in this paper has been tested through an action research study in a Dani...

  10. Research on Business Processes Optimization for Agile Manufacturing

    Institute of Scientific and Technical Information of China (English)

    2001-01-01

    Based on macroscopic and synthetic approaches, especia lly information entropy approach, the quantification of the flexible degree and order degree of business processes is studied. According to the outcome of abov e analysis, a conceptual model of optimizing business processes is proposed whic h supports to construct dynamic stable business processes. The research above has been applied in project 863/SDDAC-CIMS, and achieved primary benefits.

  11. On-the-Fly Auditing of Business Processes

    Science.gov (United States)

    van Hee, Kees; Hidders, Jan; Houben, Geert-Jan; Paredaens, Jan; Thiran, Philippe

    Information systems supporting business processes are usually very complex. If we have to ensure that certain business rules are enforced in a business process, it is often easier to design a separate system, called a monitor, that collects the events of the business processes and verifies whether the rules are satisfied or not. This requires a business rule language (BRL) that allows to verify business rules over finite histories. We introduce such a BRL and show that it can express many common types of business rules. We introduce two interesting properties of BRL formulas: the future stability and the past stability. The monitor should be able to verify the business rules over the complete history, which is increasing over time. Therefore we consider abstractions of the history. Actually we generate from a set of business rules a labeled transition system (with countable state space) that can be executed by the monitor if each relevant event of the business process triggers a step in the labeled transition system. As long as the monitor is able to execute a step, the business rules are not violated. We show that for a sublanguage of BRL, we can transform the labeled transition system into a colored Petri net such that verification becomes independent of the history length.

  12. Marketing Innovations in the Context of Interaction of Enterprises of the Production and Service Sphere on the Basis of Use of Outsourcing

    Directory of Open Access Journals (Sweden)

    Ivanova Anastasiia I.

    2014-02-01

    Full Text Available The goal of the article lies in development of a methodical approach to identification of expediency of transfer of the production enterprise equipment maintenance to outsourcing, which would consider specific features of the servicing production and degree of its influence upon basic production processes. The existing approaches to identification of expediency of transfer of functions and business processes of an enterprise to outsourcing were systemised by the classification feature of the method type, on the basis of which the approach is built and advantages and shortcomings of each of them are marked out. The article establishes that this grouping could be used as a set of alternatives on justification of introduction of outsourcing into the practice. In accordance with the goal of the study the article builds a methodical approach to identification of expediency of transfer of the production enterprise equipment maintenance, which is based on a comparative analysis of integral ratio of efficiency of own maintenance service and efficiency of maintenance service of outsourcing companies and which takes into account main parameters of functioning and degree of influence of the servicing production upon main business processes. The developed methodical approach could be used as a tool of expansion of sales markets of the service sphere enterprises by means of assessment of needs of customers and establishment of the target-oriented market segment.

  13. Influence Business Process On The Quality Of Accounting Information System

    Directory of Open Access Journals (Sweden)

    Meiryani

    2015-01-01

    Full Text Available Abstract The purpose of this study was to determine the influence of business process to the quality of the accounting information system. This study aims to examine the influence of business process on the quality of the information system of accounting information system. The study was theoritical research which considered the roles of business process on quality of accounting information system which use secondary data collection. The results showed that the business process have a significant effect on the quality of accounting information systems.

  14. Goal-Equivalent Secure Business Process Re-engineering

    DEFF Research Database (Denmark)

    Acosta, Hugo Andrés Lópes; Massacci, Fabio; Zannone, Nicola

    2008-01-01

    that they are somehow “equivalent”. In this paper we propose a method for passing from SI*, a modeling language for capturing and modeling functional, security, and trust organizational and system requirements, to business process specifications and vice versa. In particular, starting from an old secure business...... process, we reconstruct the functional and security requirements at organizational level that such a business process was supposed to meet (including the trust relations that existed among the members of the organization). To ensure that the re-engineered business process meets the elicited requirements...

  15. Research on Adaptation of Service-based Business Processes

    Directory of Open Access Journals (Sweden)

    Zongmin Shang

    2013-07-01

    Full Text Available This paper proposes an adaptation mechanism based on adaptation planning graph for service-based business processes. First, a three-layer representation model of service-based business process is introduced. Second, control-flow patterns of tasks, goal, logic model of service-based business process and adaptation planning graph are introduced to enforce reliability of composite web services at run-time. Finally, a simulation example of adaptation in service-based business processes is given. Simulations prove that this approach can efficiently guarantee the reliability of composite services at run-time.  

  16. The Path from Outsourcing to Backsourcing:

    DEFF Research Database (Denmark)

    Madsen, Erik Skov; Slepniov, Dmitrij

    The purpose of this paper is to examine the evolution of offshoring and outsourcing over time and highlight strategic considerations underpinning this process in companies. On the basis of four case studies of Danish and German industrial companies, this paper develops a holistic framework concep...

  17. The Outsourcing Question

    Science.gov (United States)

    Sack-Min, Joetta

    2008-01-01

    It sounds tempting, especially in tough fiscal times: Hand over all the responsibility for food service management to a private company promising to provide nutritious and appetizing meals, keep up with increasingly complex regulations, and perhaps even make a profit. Privatization, or outsourcing, has worked well for some districts for years, but…

  18. Outsourcing of experimental work

    DEFF Research Database (Denmark)

    Nielsen, Henrik

    2011-01-01

    With the development of new technologies for simultaneous analysis of many genes, transcripts, or proteins (the "omics" revolution), it has become common to outsource parts of the experimental work. In order to maintain the integrity of the research projects, it is important that the interphase...

  19. Teaching Business Process Management with Simulation in Graduate Business Programs: An Integrative Approach

    Science.gov (United States)

    Saraswat, Satya Prakash; Anderson, Dennis M.; Chircu, Alina M.

    2014-01-01

    This paper describes the development and evaluation of a graduate level Business Process Management (BPM) course with process modeling and simulation as its integral component, being offered at an accredited business university in the Northeastern U.S. Our approach is similar to that found in other Information Systems (IS) education papers, and…

  20. Applying Business Process Mode ling Techniques : Case Study

    Directory of Open Access Journals (Sweden)

    Bartosz Marcinkowski

    2010-12-01

    Full Text Available Selection and proper application of business process modeling methods and techniques have a significant impact on organizational improvement capabilities as well as proper understanding of functionality of information systems that shall support activity of the organization. A number of business process modeling notations were implemented in practice in recent decades. Most significant of the notations include ARIS, Business Process Modeling Notation (OMG BPMN and several Unified Modeling Language (OMG UML extensions. In this paper, the assessment whether one of the most flexible and strictly standardized contempo-rary bus iness process modeling notations, i.e. Rational UML Profile for Business Modeling, enable business analysts to prepare business models that are all-embracing and understandable by all the stakeholders. After the introduction, me-thodology of res earch is discussed. The following section presents selected case study results. The paper is concluded with a summary

  1. [Outsourcing in long-term care: a risk management approach].

    Science.gov (United States)

    Guimarães, Cristina Machado; Carvalho, José Crespo de

    2012-05-01

    This article seeks to investigate outsourcing decisions in supply chain management of healthcare organizations, namely the motives and constraints behind the decision, the selection criteria for activities to be outsourced to third parties, the type of possible agreements, and the impact of this decision on the organization per se. A case study of the start-up phase of a Long-term Care unit with an innovative approach and high levels of customization was conducted to understand the outsourcing process in a start-up context (not in the standard context of organizational change) and a risk evaluation matrix was created for outsourcing activities in order to define and implement a performance monitoring process. This study seeks to understand how to evaluate and assess the risks of an outsourcing strategy and proposes a monitoring model using risk management tools. It was shown that the risk management approach can be a solution for monitoring outsourcing in the organizational start-up phase. Conclusions concerning dissatisfaction with the results of outsourcing strategies adopted are also presented. PMID:22634811

  2. [Outsourcing in long-term care: a risk management approach].

    Science.gov (United States)

    Guimarães, Cristina Machado; Carvalho, José Crespo de

    2012-05-01

    This article seeks to investigate outsourcing decisions in supply chain management of healthcare organizations, namely the motives and constraints behind the decision, the selection criteria for activities to be outsourced to third parties, the type of possible agreements, and the impact of this decision on the organization per se. A case study of the start-up phase of a Long-term Care unit with an innovative approach and high levels of customization was conducted to understand the outsourcing process in a start-up context (not in the standard context of organizational change) and a risk evaluation matrix was created for outsourcing activities in order to define and implement a performance monitoring process. This study seeks to understand how to evaluate and assess the risks of an outsourcing strategy and proposes a monitoring model using risk management tools. It was shown that the risk management approach can be a solution for monitoring outsourcing in the organizational start-up phase. Conclusions concerning dissatisfaction with the results of outsourcing strategies adopted are also presented.

  3. Analysis of Business Process Reengineering (BPR) and Corporation Strategy

    Institute of Scientific and Technical Information of China (English)

    弋亚群; 李垣

    2003-01-01

    Except for reanalysis of the business process reengineering, this paper also discusses the relation of BPR and corporation strategy. We connect the processes, staffs and customers, through corporate strategy, and provide a processes triangle of corporate strategy.

  4. AN APPROACH FOR ALIGNING ORGANIZATION STRATEGY WITH BUSINESS PROCESS MANAGEMENT

    OpenAIRE

    JAVED, AAMIR; SHARBAFI, BAHAREH

    2011-01-01

                                                       Abstract Successful organizations at present, manage their business activities in an effective manner. Since the significance issue to stay in competitive markets is to improve the business process sequentially, well-defined business process management can increase the competitive advantages to an advanced quality at a lower cost. In fact,business process management (BPM) applied as a comprehensive approach for managing the organizational pro...

  5. Process-Driven SOA Patterns for Aligning Business and IT

    CERN Document Server

    Hentrich, Carsten

    2011-01-01

    Process-Driven SOA: Patterns for Aligning Business and IT supplies detailed guidance on how to design and build software architectures that follow the principles of business-IT alignment. It illustrates the design process using proven patterns that address complex business/technical scenarios, where integrated concepts of service-oriented architecture (SOA), Business Process Management (BPM), and Event-Driven Architecture (EDA) are required. The book demonstrates that SOA is not limited to technical issues but instead, is a holistic challenge where aspects of SOA, EDA, and BPM must be addresse

  6. Promoting the Development of Chinese Service Outsourcing Offshore through the International Mergers and Acquisitions%通过国际并购推进我国离岸服务外包产业发展

    Institute of Scientific and Technical Information of China (English)

    孙秋鹏

    2011-01-01

    我国现代服务外包产业还处于起步阶段,离岸(海外)业务在促进产业成熟和形成具有国际竞争力服务外包企业过程中发挥重要作用。由于服务外包的行业特性,国际并购成为获得离岸业务的主要方式。经过近十年的发展,我国某些服务外包企业已经具备了从事国际并购的能力,需要政府和相关部门提供支持。国际并购将成为未来我国服务外包产业获得离岸业务、提升专业技能、获取专业性资产,形成具有国际竞争力的服务外包企业的重要途径。%The modern service outsourcing industry is still in its infancy in China, offshore (foreign) business play an important role in the promotion of industry maturity and the formation of internationally competitive business process outsourcing services. As the characteristics of service outsourcing industry, international mergers and acquisitions are becoming the main form access to offshore business. After nearly a decade of development, Our service outsourcing companies already have the ability to engage in international mergers and acquisitions, and need the government and relevant departments to support. International mergers and acquisitions will become an important way for the China's service outsourcing industry to acquire offshore business, enhance their professional skills, access to professional asset and form internationally competitive service outsourcing enterprises.

  7. Design and implementation of business process support with bpm tool

    OpenAIRE

    Sečnik, Tomaž

    2012-01-01

    In recent years, with the economy experiencing the greatest recession since 1929, many companies found themselves in trouble or even ceasing operations. Companies with well-organised business processes or those capable of quickly modifying them were at an advantage, and able of maintaining a competitive advantage in their line of business. Of course, the modelling and optimisation of business processes in today’s world is becoming an increasingly more difficult task. This is where contemporar...

  8. The Use of Reference Models in Business Process Renovation

    OpenAIRE

    Dejan Pajk; Mojca Indihar Štemberger; Andrej Kovačic

    2010-01-01

    Enterprise resource planning (ERP) systems are often used by companies to automate and enhance their busi- ness processes. The capabilities of ERP systems can be described by best-practice reference models. The purpose of the article is to demonstrate the business process renovation approach with the use of reference models. Although the use of reference models brings many positive effects for business, they are still rarely used in Slovenian small and medium-sized compa- nies. The reasons fo...

  9. Development of business process reengineering methodology for a commercial airline.

    OpenAIRE

    Al-Amri, Ayed T.

    1998-01-01

    Over the past few years, much attention has been given to the concept of Business Process Reengineering (BPR) and its implementation by various companies as a key strategy to regain or improve their competitive edge in the marketplace. BPR is a new business concept for organizational review that involves a fundamental rethinking and systematic redesign of core business processes supported by advance information technology to achieve sustainable step improvements in measures of ...

  10. A genetic programming based business process mining approach

    OpenAIRE

    Turner, Christopher James

    2009-01-01

    As business processes become ever more complex there is a need for companies to understand the processes they already have in place. To undertake this manually would be time consuming. The practice of process mining attempts to automatically construct the correct representation of a process based on a set of process execution logs. The aim of this research is to develop a genetic programming based approach for business process mining. The focus of this research is on automated/semi automat...

  11. ISLAMIC BUSINESS ETHICS AND ITS IMPACT ON STRATEGIC BUSINESS DECISION MAKING PROCESS OF MUSLIMS

    OpenAIRE

    Arslan, Zeynep

    2009-01-01

    The purpose of this essay is to explore the impact of Islamic ethical values on cognitive thinking of a devout Muslim in the strategic business decision-making process and practical implications of those values in a business context. The topic is built on my personal experience with an emerged conflict between a Secular world of contemporary business principles that I have been taught and Islamic ethical values to which I have surrendered. I identified three main axioms ? unity, equilibrium a...

  12. Conjoint Management of Business Processes and Information Technologies

    DEFF Research Database (Denmark)

    Siurdyban, Artur

    technologies can be supported and improved. The study is organized into five research papers and this summary. Each paper addresses a different aspect of conjoint management of business processes and information technologies, i.e. problem development and managerial practices on software...... and improve business processes. As a consequence, there is a growing need to address managerial aspects of the relationships between information technologies and business processes. The aim of this PhD study is to investigate how the practice of conjoint management of business processes and information...... resulting from systems and process implementations and their corporate-level management aspects. It reports on four case studies of industrial projects representing different perspectives of the studied phenomenon. The first case study pertains to the interdependencies between business processes...

  13. APPLICATION OF INDICATORS BUSINESS PROCESSES FOR ENTERPRISE MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Yakhontova I. M.

    2015-11-01

    Full Text Available The formation of a system of indicators for assessing the performance of the business processes of the enterprise is one of the most actual and modern directions of increase of efficiency of activity of the enterprise. The system of indicators should be developed in accordance with the specifics of company's activity, its strategic goals and available resources. Consideration of the process of developing a system of indicators of business processes on a specific example of an industrial enterprise allows not only to evaluate the operation of departments in terms of running processes, but also to develop a list of measures to improve the efficiency of functions execution of business processes. The work presents theoretical information, the development of a system of indicators of business processes within the selected areas using this method of process optimization. The initial stage of the work on the development and evaluation of a system of indicators of business processes was made by enterprise characteristics, description of its organizational structure and core activities. The article considers the indicators of process, product and satisfaction of customers in terms of cost, time and technical performance. For example, the business process that best reflects the specifics of the enterprise, the process of developing a system of indicators and presented conclusions, and developed recommendations and actions for the application of the system of indicators of business processes

  14. Continuous improvement of outsourcing processess: the experience of an electric power distributor

    OpenAIRE

    Pinho, José Ocelo Maciel; Marques, Erico Veras; Melo, Francisco Vicente Sales

    2012-01-01

    The present work aims at analyzing how continuous improvement is developed in the outsourced processes of an electric power distribution company. The study brings a summary of outsourcing highlighting the complexity and difficulty of such a process as well as the importance of a partnership between taker and service provider. Results obtained indicate that in order continuously improve outsourced processes, essential factors must be consideredamong them: well defined service level agreements ...

  15. A Survey on Evaluation Factors for Business Process Management Technology

    NARCIS (Netherlands)

    Mutschler, B.; Reichert, M.U.

    2006-01-01

    Estimating the value of business process management (BPM) technology is a difficult task to accomplish. Computerized business processes have a strong impact on an organization, and BPM projects have a long-term cost amortization. To systematically analyze BPM technology from an economic-driven persp

  16. ICT Support for Regulatory Compliance of Business Processes

    OpenAIRE

    Governatori, Guido

    2014-01-01

    In this paper we propose an ITC (Information and Communication Technology) approach to support regulatory compliance for business processes, and we report on the development and evaluation of a business process compliance checker called Regorous, based on the compliance-by-design methodology proposed by Governatori and Sadiq

  17. Refinement of SDBC Business Process Models Using ISDL

    NARCIS (Netherlands)

    Shishkov, Boris; Quartel, Dick; Manolopoulos, Y.; Filipe, J.; Constantopoulos, P.; Cordeiro, J.

    2006-01-01

    Aiming at aligning business process modeling and software specification, the SDBC approach considers a multi-viewpoint modeling where static, dynamic, and data business process aspect models have to be mapped adequately to corresponding static, dynamic, and data software specification aspect models.

  18. Analyzing Properties of Stochastic Business Processes By Model Checking

    DEFF Research Database (Denmark)

    Herbert, Luke Thomas; Sharp, Robin

    2013-01-01

    This chapter presents an approach to precise formal analysis of business processes with stochastic properties. The method presented here allows for both qualitative and quantitative properties to be individually analyzed at design time without requiring a full specification. This provides...... an effective means to explore possible designs for a business process and to debug any flaws....

  19. Transitivity Study-Material Process in Business Negotiation

    Institute of Scientific and Technical Information of China (English)

    刘茜

    2013-01-01

    Since China entered into the World Trade Organization and became a member of this institution, business negotiation has become the important implement in communicating and information exchanging in business market. Compared with the past time, more and more companies involve in the business negotiation at present. This paper uses Halliday* s transitivity theory-material process as its theoretical framework to analyze business negotiation. As soon as reading this thesis totally, English teacher, especially business English teachers should add the awareness on considering unconscious points of business negotiation. They should be led to hold the deep cognition and language choice. Moreover, it is hoped for negotiators to have the understanding for choosing the better words and structure in order to make an agreement in business negotiation.

  20. Planning@SAP: An Application in Business Process Management

    OpenAIRE

    Hoffmann, Joerg; Weber, Ingo; Kraft, Frank

    2009-01-01

    International audience Business processes control the flow of activities within and between enterprises. Business Process Management is concerned, amongst other things, with the maintenance of these processes. In particular, it becomes ever more important to be able to quickly create modified processes for changed market conditions. We show that AI Planning can help with this, by automatically composing process skeletons. We formalize this as a particular form of planning with non-determin...

  1. Supply chain process collaboration and Internet utilization: an international perspective of business to business relationships

    Directory of Open Access Journals (Sweden)

    Marcos Paulo Valadares de Oliveira

    2015-01-01

    Full Text Available This paper compiles the findings of an international study which primary objective was to investigate the relationships between Internet utilization in business-to-business relationships, collaborative efforts and their impact over supplier and customer-oriented processes performance. It highlights the Internet as an important enhancer of collaboration in supply chains and addresses the effects of such efforts on companies’ overall performance. As a conclusive-descriptive and quantitative study, data from a survey of 788 companies from the USA, China, Canada, United Kingdom, and Brazil were analyzed with the use of descriptive statistics, reliability evaluation of the research model’s internal scales, path analysis and structural equation modeling to evaluate supply chain processes collaboration, both up- and down-stream. Internet utilization in supplier and customer-oriented processes was found positively related to collaborative practices in business-to-business relationships. Collaborative practices in supplier and customer-oriented processes, in turn, showed potential effects on performance. Also, supplier-oriented processes performance was found positively associated with customer-oriented process performance. Both internet use and collaborative practices are even more important in a high-context country like Brazil. The paper helps clarify the impact of internet use on business-to-business collaborative relationships. In this sense, practitioners can take this impact to redraw the organizational landscape and business processes amongst supply chain participants.

  2. Findings: LANL outsourcing focus groups

    Energy Technology Data Exchange (ETDEWEB)

    Jannotta, M.J.; McCabe, V.B.

    1996-12-31

    In March 1996, a series of 24 3-hour dialog focus groups were held with randomly selected Laboratory employees and contractors to gain their perceptions regarding potentials and problems for privatization and consolidation. A secondary goal was to educate and inform the workforce about potentials and issues in privatization and consolidation. Two hundred and thirty-six participants engaged in a learning session and structured input exercises resulting in 2,768 usable comments. Comments were categorized using standard qualitative methods; resulting categories included positive and negative comments on four models (consolidation, spin offs, outsourcing, and corporate partnering) and implications for the workforce, the Laboratory, and the local economy. Categories were in the areas of increasing/decreasing jobs, expertise, opportunity/salary/benefits, quality/efficiency, and effect on the local area and economy. An additional concern was losing Laboratory culture and history. Data were gathered and categorized on employee opinion regarding elements of successful transition to the four models, and issues emerged in the areas of terms and conditions of employment; communication; involvement; sound business planning; ethics and fairness; community infrastructure. From the aggregated opinion of the participants, it is recommended that decision-makers: Plan using sound business principles and continually communicate plans to the workforce; Respect workforce investments in the Laboratory; Tell the workforce exactly what is going on at all times; Understand that economic growth in Northern New Mexico is not universally viewed as positive; and Establish dialog with stakeholders on growth issues.

  3. Work-Life Balance in an Outsourcing Environment

    Science.gov (United States)

    Wiltshire, Dervent

    2013-01-01

    Empirical evidence has found an increase in work-life conflicts within outsourced environments. It is important to address the increase in conflict to reduce negative effects on businesses. Guided by the theoretical frameworks of the spillover, conflict management, and resource dependency theories, the purpose of the study was to examine how…

  4. Successful outsourcing: improving quality of life through integrated support services.

    Science.gov (United States)

    Bates, Jason; Sharratt, Martin; King, John

    2014-01-01

    This article examines the way that non-clinical support services are provided in healthcare settings through outsourcing partnerships. The integrated support services model and benefits to patient experience and safety as well as organizational efficiency and effectiveness are explored through an examination of services at a busy urban community hospital.

  5. The Outsourcing of Classroom Instruction in Higher Education

    Science.gov (United States)

    Schibik, Timothy; Harrington, Charles

    2004-01-01

    Many constituencies external to higher education have begun promoting greater accountability. This view advocates a closer focus on the bottom line and that universities should utilise a more business-like model. One major outgrowth of this paradigm shift has been the seemingly recent emergence of outsourcing in higher education. Higher education…

  6. [Process optimisation in hospitals: from process to business organisation].

    Science.gov (United States)

    Eberlein-Gonska, Maria

    2010-01-01

    Apart from a multidimensional quality definition and the understanding of quality as a company-wide challenge, a third essential element of quality management is prevention. Thus, company quality policy has to be prevention-oriented and requires both customer and process orientation as important prerequisites. Process orientation especially focuses on the critical analyses of work flows as a condition for identifying early intervention options which, in turn, may influence the result. Developing a business organisation requires the definition of criteria for space planning, room assignment and room integration in consideration of both medical and economic aspects and the architectural concept. Specific experiences will be demonstrated as a case study using the example of a new building in the midst of the Carl Gustav Carus University Hospital in Dresden, the Diagnostic Centre for Internal Medicine and Neurology. The hospital management placed an order to develop a sustainable as well as feasible business organisation for all the different departments. The idea was to create a medical centre where maximum use was made of all planned spaces and resources on the basis of target processes which had to be defined and agreed upon with all the persons concerned. In a next step all the personal, space and operational resources required were assigned. The success of management in all industries, including the health care sector, crucially depends on the translation of ideas into practice, among them the critical factor of sustainability. In this context, the support by the management as a role model, a formal frame for the respective project group and the definition of controlling via defined indicators have special importance. The example of the Diagnostic Centre for Internal Medicine and Neurology demonstrates that the result of changed processes may release a cultural change where competition can be replaced by cooperation step by step.

  7. METHODOLOGY FOR MAPPING BUSINESS PROCESS INTO EXECUTION LANGUAGE

    Directory of Open Access Journals (Sweden)

    SHAHEEN KHATOON

    2011-01-01

    Full Text Available Business process life cycle consists of different phases of development which are executed in certain order. Over the last decade, the discipline of Business Process Management has evolved to automate business processes for better performance. For this purpose, Business Process Modeling Notations (BPMN and Business Process Execution language (BPEL have been designed not only to facilitate business and technology people to effectively perform their work but also to bridge the gap between them. BPMN is a graph-oriented languagedeveloped to create notations for use by the business community to define abstract business process in workflow. BPEL on the other hand is a block structured language that has emerged as a de facto standard for implementing executable business processes which specify technical details of the workflow. In the current development scenario, the development of enterprise level application starts with BPMN models followed by transformation of these models into BPEL process definition for subsequent implementation by software developers. Since, BPMN diagrams can be mapped to BPEL processes, consequently it supports a seamless conversion of business model and IT implementation. However, this transformation is not straightforward due to conceptual mismatch of BPMN and BPEL. In this paper BPMN is evaluated analytically to find the representation and semantic mismatch with BPEL and propose a unique approach which can be used to remove the structural and synchronization mismatch of BPMN and BPEL. The proposed approach is accomplished by developing a methodology which transforms the BPMN model into a semantically equivalent block diagram which can be directly transformed into BPEL.

  8. Web Services-Enhanced Agile Modeling and Integrating Business Processes

    OpenAIRE

    Belouadha, Fatima-Zahra; Omrana, Hajar; Roudiès, Ounsa

    2012-01-01

    In a global business context with continuous changes, the enterprises have to enhance their operational efficiency, to react more quickly, to ensure the flexibility of their business processes, and to build new collaboration pathways with external partners. To achieve this goal, they must use e-business methods, mechanisms and techniques while capitalizing on the potential of new information and communication technologies. In this context, we propose a standards, model and Web services-based ...

  9. Reaching inter-institutional business processes in e-Society

    OpenAIRE

    Nikola Vlahovic

    2010-01-01

    Each business enterprise strives to achieve the most ef- ficient organization of its operations. While business en- terprises can influence internal factors of organization, external factors are more rigid. Public organizations have less of an incentive to be efficient. Furthermore, their or- ganization is less favorable since the decision making is centralized and highly formal (i.e. legislative). Adop- tion of business process orientation (BPO) paradigm, with an emphasis on the management o...

  10. Pessimistic Predicate/Transform Model for Long Running Business Processes

    Institute of Scientific and Technical Information of China (English)

    WANG Jinling; JIN Beihong; LI Jing

    2005-01-01

    Many business processes in enterprise applications are both long running and transactional in nature. However, no current transaction model can provide full transaction support for such long running business processes. This paper proposes a new transaction model, the pessimistic predicate/transform (PP/T) model, which can provide full transaction support for long running business processes. A framework was proposed on the enterprise JavaBeans platform to implement the PP/T model. The framework enables application developers to focus on the business logic, with the underlying platform providing the required transactional semantics. The development and maintenance effort are therefore greatly reduced. Simulations show that the model has a sound concurrency management ability for long running business processes.

  11. Web Services-Enhanced Agile Modeling and Integrating Business Processes

    CERN Document Server

    Belouadha, Fatima-Zahra; Roudiès, Ounsa

    2012-01-01

    In a global business context with continuous changes, the enterprises have to enhance their operational efficiency, to react more quickly, to ensure the flexibility of their business processes, and to build new collaboration pathways with external partners. To achieve this goal, they must use e-business methods, mechanisms and techniques while capitalizing on the potential of new information and communication technologies. In this context, we propose a standards, model and Web services-based approach for modeling and integrating agile enterprise business processes. The purpose is to benefit from Web services characteristics to enhance the processes design and realize their dynamic integration. The choice of focusing on Web services is essentially justified by their broad adoption by enterprises as well as their capability to warranty interoperability between both intra and inter-enterprises systems. Thereby, we propose in this chapter a metamodel for describing business processes, and discuss their dynamic in...

  12. contratos de outsourcing

    Directory of Open Access Journals (Sweden)

    Juan A. Zufiria

    2006-01-01

    Full Text Available En este momento, muchas empresas españolas están apostando por el outsourcing (externalización como herramienta para incrementar su competitividad. A menudo, el debate se centra en el impacto financiero o la eficiencia del outsourcing, olvidando que el proceso de transferencia de empleados y la gestión del conocimiento tienen una influencia directa en el éxito de estos proyectos. En este artículo, Juan A. Zufiria, director general del área de servicios de IBM España, expone las claves para conseguir que esta integración sea un éxito. En 10 años ha integrado en su plantilla en España a más de 2.300 personas procedentes de contratos de outsourcing, fusiones y adquisiciones. Dos años después de su transferencia, más del 93% de estos empleados continuaba en la compañía.

  13. A Goal-Based Approach for Learning in Business Processes

    Science.gov (United States)

    Soffer, Pnina; Ghattas, Johny; Peleg, Mor

    Organizations constantly strive to improve their business performance; hence they make business process redesign efforts. So far, redesign has mainly been a human task, which relies on human reasoning and creativity, although various analysis tools can support it by identifying improvement opportunities. This chapter proposes an automated approach for learning from accumulated experience and improving business processes over time. The approach ties together three aspects of business processes: goals, context, and actual paths. It proposes a learning cycle, including a learning phase, where the relevant context is identified and used for making improvements in the process model, and a runtime application phase, where the improved process model is applied at runtime and actual results are stored for the next learning cycle. According to our approach, a goal-oriented process model is essential for learning to improve process outcomes.

  14. Realising the Real Benefits of Outsourcing: Measurement Excellence and Its Importance in Achieving Long Term Value

    Science.gov (United States)

    Oshri, Ilan; Kotlarsky, Julia

    These days firms are, more than ever, pressed to demonstrate returns on their investment in outsourcing. While the initial returns can always be associated with one-off cost cutting, outsourcing arrangements are complex, often involving inter-related high-value activities, which makes the realisation of long-term benefits from outsourcing ever more challenging. Executives in client firms are no longer satisfied with the same level of service delivery through the outsourcing lifecycle. They seek to achieve business transformation and innovation in their present and future services, beyond satisfying service level agreements (SLAs). Clearly the business world is facing a new challenge: an outsourcing delivery system of high-value activities that demonstrates value over time and across business functions. However, despite such expectations, many client firms are in the dark when trying to measure and quantify the return on outsourcing investments: results of this research show that less than half of all CIOs and CFOs (43%) have attempted to calculate the financial impact of outsourcing to their bottom line, indicating that the financial benefits are difficult to quantify (51%).

  15. Business Card Recognition System Based on Digital Image Processing

    Directory of Open Access Journals (Sweden)

    Wu Xue

    2013-04-01

    Full Text Available Computer automatic understanding of document images becomes an increasingly hot issue in digital image processing and pattern recognition field, in which business card recognition system is a hot topic. The paper develops business card recognition software with good application prospects. It mainly has the functions including image acquisition, pretreatment, card recognition and extraction, business card tilt correction, positive and negative matching of business card, business card storage and retrieval. The paper proposes two new algorithms, one is to use digital image region labeling and automation for realizing automatic recognition and extraction of single business card, the other is to use pixel area interpolation method for tilt correction. The results prove that the two algorithms have wider applicability. They not only can use digital image region labeling and automation for form recognition, but also can use pixel area interpolation method for circumvolving in any angle.

  16. Empirical Study on Influence of Logistics Outsourcing on Enterprise Logistics System%企业物流外包对物流系统影响的实证研究

    Institute of Scientific and Technical Information of China (English)

    闫丽霞; 牛波瑞

    2013-01-01

    In this paper, on the basis of a classification of logistics outsourcing and using statistical data from questionnaire survey on large-and-medium-sized enterprises, we analyzed the difference in customer satisfaction of the logistics system under different modes of logistics outsourcing as well as the influence of logistics outsourcing on enterprise logistics system. Through the analysis, we found that outsourcing of the transportation business could expand the coverage of the logistics service network of the enterprise; outsourcing of the packaging, circulation, processing and distribution businesses could increase the rate of activity error of the logistics system of the enterprise; and outsourcing of the logistics information management and logistics system designing businesses could grant the enterprise comparatively lower logistics operational cost.%在对物流外包划分的基础上,利用大中型企业的问卷数据资料分析物流系统的满意度在不同物流外包模式下的差别,分析企业物流外包对物流系统的影响.结果显示:运输业务外包可以扩大企业物流服务网络覆盖范围;包装流通加工业务外包和配送业务外包都会增加企业物流系统的作业差错率;物流信息管理外包和物流系统设计外包会使企业获得相对低的物流运作成本.

  17. A Brokering Solution for Business Process Execution

    Science.gov (United States)

    Santoro, M.; Bigagli, L.; Roncella, R.; Mazzetti, P.; Nativi, S.

    2012-12-01

    Predicting the climate change impact on biodiversity and ecosystems, advancing our knowledge of environmental phenomena interconnection, assessing the validity of simulations and other key challenges of Earth Sciences require intensive use of environmental modeling. The complexity of Earth system requires the use of more than one model (often from different disciplines) to represent complex processes. The identification of appropriate mechanisms for reuse, chaining and composition of environmental models is considered a key enabler for an effective uptake of a global Earth Observation infrastructure, currently pursued by the international geospatial research community. The Group on Earth Observation (GEO) Model Web initiative aims to increase present accessibility and interoperability of environmental models, allowing their flexible composition into complex Business Processes (BPs). A few, basic principles are at the base of the Model Web concept (Nativi, et al.): 1. Open access 2. Minimal entry-barriers 3. Service-driven approach 4. Scalability In this work we propose an architectural solution aiming to contribute to the Model Web vision. This solution applies the Brokering approach for facilitiating complex multidisciplinary interoperability. The Brokering approach is currently adopted in the new GEOSS Common Infrastructure (GCI) as was presented at the last GEO Plenary meeting in Istanbul, November 2011. According to the Brokering principles, the designed system is flexible enough to support the use of multiple BP design (visual) tools, heterogeneous Web interfaces for model execution (e.g. OGC WPS, WSDL, etc.), and different Workflow engines. We designed and prototyped a component called BP Broker that is able to: (i) read an abstract BP, (ii) "compile" the abstract BP into an executable one (eBP) - in this phase the BP Broker might also provide recommendations for incomplete BPs and parameter mismatch resolution - and (iii) finally execute the eBP using a

  18. The Affects Of The Process Improvement To Business Performance

    OpenAIRE

    KAYGUSUZ, Öğr.Gör. Yeşim; KAYGUSUZ, Prof.Dr. Sait

    2014-01-01

    The main aim of the businesses is to make profit and grow sustainably accordingly. The elements which enable companies to reach this aim are price, cost and customer satisfaction. While the price is determined in the competitive market, cost is shaped in the business processes. The customer satisfaction, on the other hand, is to what extent the output of these processes satisfied the customers. Process consists of the stages which start with taking an order from the customer and end with the ...

  19. DESIGNING EXECUTABLE BUSINESS PROCESSES AS A PROGRAMMING PARADIGM

    OpenAIRE

    MIKHEEV ANDREY G.; PYATETSKIY VALERIY E.

    2016-01-01

    This article discusses techniques used to design business processes that are directly executable on the computer system of an enterprise (executable business processes). It also describes the experience of teaching the elements of this technology. This experience was accumulated within two years of teaching process disciplines to bachelors and masters in National University of Science and Technology MISiS and Moscow State University of Economics, Statistics and Informatics (MESI). One of the ...

  20. Intelligent Business Process Optimization for the Service Industry

    OpenAIRE

    Kress, Markus

    2010-01-01

    The company's sustainable competitive advantage derives from its capacity to create value for customers and to adapt the operational practices to changing situations. Business processes are the heart of each company. Therefore process excellence has become a key issue. This book introduces a novel approach focusing on the autonomous optimization of business processes by applying sophisticated machine learning techniques such as Relational Reinforcement Learning and Particle Swarm Optimization.

  1. How Workflow Systems Facilitate Business Process Reengineering and Improvement

    OpenAIRE

    Mohamed El Khadiri; Abdelaziz El Fazziki

    2012-01-01

    This paper investigates the relationship between workflow systems and business process reengineering and improvement. The study is based on a real case study at the “Centre Rgional dInvestissement” (CRI) of Marrakech, Morocco. The CRI is entrusted to coordinate various investment projects at the regional level. Our previous work has shown that workflow system can be a basis for business process reengineering. However, for continuous process improvement, the system has shown to be insufficient...

  2. Business Process Variability : A Tool for Declarative Template Design

    NARCIS (Netherlands)

    Bulanov, P.; Groefsema, H.; Aiello, M.

    2012-01-01

    To lower both implementation time and cost, many Business Process Management tools use process templates to implement highly recurring processes. However, in order for such templates to be used, a process has to adhere substantially to the template. Therefore, current practice for processes which de

  3. A Model for Outsourcing HRD

    Science.gov (United States)

    Simmonds, David; Gibson, Rebecca

    2008-01-01

    Purpose: The purpose of this paper is to provide an overview of approaches to outsourcing HRD in the UK. Design/methodology/approach: This paper employs semi-structured interviews and case studies. The research model was developed from a literature review. Findings: There are many problems associated with outsourcing any or all aspects of the HRD…

  4. Outsourcing: Who's threatened? A critical view of outsourcing as a strategic management instrument.

    NARCIS (Netherlands)

    Bosman, F.J.M.

    2011-01-01

    In the contemporary strategic management process, outsourcing is performed whenever management sees an efficiency opportunity, and employees have no influence on the situation. This research examines the attitudes of technical in-house ICT staff to this work situation, mainly by using the Social Pho

  5. QUALITY EVALUATION LEVEL DECISION IN OUTSOURCING UNDER ASYMMETRIC INFORMATION

    Institute of Scientific and Technical Information of China (English)

    Cuihua ZHANG; Haibin YU; Guangshu CHANG

    2006-01-01

    In this paper, the issue of quality evaluation level decision problem in outsourcing is studied under different information backgrounds. Based on the quality contracting optimization models of Stanley and others, a principal agent model concerned with quality prevention level and evaluation level is set up with regards to buyer as principal and supplier as agent. In the models, quality prevention level is a variable decided by the supplier, quality evaluation level and transfer payment are variables decided by the buyer. We focus on the study of quality evaluation level and transfer payment decision in outsourcing under asymmetric information. Maximal principle is used to get the solution to quality evaluation level when supplier quality prevention level information is hidden. At last simulation calculation is performed concerned with tractor production outsourcing business of an agricultural machine company. Simulation results under different information backgrounds are analyzed and compared.

  6. BUSINESS PROCESS IMPROVEMENT BY APPLYING BENCHMARKING BASED MODEL

    Directory of Open Access Journals (Sweden)

    Aleksandar Vujovic

    2013-09-01

    Full Text Available The choice of theme is identified by the need to improve business processes in organizations, as well as the continuous improvement of overall quality, which is under-represented in the Montenegrin organizations. The state of Montenegro has recognized t he growing importance of small and medium-sized organizations in the development of the national economy. Small and medium-sized organizations are the drivers of future economic growth and development of every country whose competitiveness has to pay special attention. One of the main sources of the competitiveness of small and medium-sized organizations is their pursuit to the business excellence, because it has become the most powerful means of achieving competitive advantage of organizations. The paper investigates certified organizations in Montenegro and their contemporary business and commitment towards business excellence. These organizations in Montenegro adapt its business to international standards and procedures that represent the future of economic growth and development of modern business. Research results of Montenegrin organizations were compared with small and medium-sized organizations from Serbia, which won the awards for business excellence "Quality Oscar" in the category of small and medium-sized organizations, for the last three years (2009, 2010, and 2011. The idea comes from the neccessity of Montenegrin economy to give small contribution in order that small and medium organizations adjust their businesses to the new business.

  7. Does outsourcing affect hospital profitability?

    Science.gov (United States)

    Danvers, Kreag; Nikolov, Pavel

    2010-01-01

    Organizations outsource non-core service functions to achieve cost reductions and strategic benefits, both of which can impact profitability performance. This article examines relations between managerial outsourcing decisions and profitability for a multi-state sample of non-profit hospitals, across 16 states and four regions of the United States. Overall regression results indicate that outsourcing does not necessarily improve hospital profitability. In addition, we identify no profitability impact from outsourcing for urban hospitals, but somewhat positive effects for teaching hospitals. Our regional analysis suggests that hospitals located in the Midwest maintain positive profitability effects with outsourcing, but those located in the South realize negative effects. These findings have implications for cost reduction efforts and the financial viability of non-profit hospitals.

  8. Formal Behavior Modeling: Business Processes Based on Cloud Platform

    Directory of Open Access Journals (Sweden)

    Bo Huang

    2013-06-01

    Full Text Available From a macro level, cloud computing is gathering all the distributed resources originally, and then provided them as a service to the users. Current research focuses the cloud architecture and local small-scale grid computing mainly. The researchers are ignoring to provide a channel to help users to understand the business processes of the entire platform. This article focuses the communication and business links and abstracts them into business processes behaviors. At the same time, this article provides a modeling method to help these behaviors being visual depiction at the initial design of the cloud computing. We combine the SOA architecture and cloud computing together. At last the transferring and the dynamic processing of the service\\data of the business processes can be shown to the stakeholders to verify whether the cloud platform was meeting their requirements which are regarded as simulation of cloud services.

  9. Success Factors of Business Process Management Systems Implementation

    NARCIS (Netherlands)

    Ravesteijn, J.P.P.; Versendaal, J.M.

    2007-01-01

    In this research (critical) success factors for Business Process Management Systems implementation are identified and qualitatively validated. Furthermore a list of critical success factors is constructed. Based on the identified factors a BPMS implementation approach is suggested. Future research c

  10. A Structured Debriefing Process for International Business Culture Simulations.

    Science.gov (United States)

    McGraw, Peter; Palmer, Ian

    1999-01-01

    Outlines a nine-step structure for debriefing an international business culture simulation. Stresses the need to address three stages in the experiential learning cycle: reflection, processing, and transfer. Appendices include the specific simulation used and a debriefing note. (DB)

  11. A Federated Digital Identity Management Approach for Business Processes

    Science.gov (United States)

    Bertino, Elisa; Ferrini, Rodolfo; Musci, Andrea; Paci, Federica; Steuer, Kevin J.

    Business processes have gained a lot of attention because of the pressing need for integrating existing resources and services to better fulfill customer needs. A key feature of business processes is that they are built from composable services, referred to as component services, that may belong to different domains. In such a context, flexible multi-domain identity management solutions are crucial for increased security and user-convenience. In particular, it is important that during the execution of a business process the component services be able to verify the identity of the client to check that it has the required permissions for accessing the services. To address the problem of multi-domain identity management, we propose a multi-factor identity attribute verification protocol for business processes that assures clients privacy and handles naming heterogeneity.

  12. Culture-Led Discrepancies and Negotiating Conflicts in Strategic Outsourcing Alliances

    DEFF Research Database (Denmark)

    Gammelgaard, Jens; Kumar, Rajesh; Worm, Verner

    2013-01-01

    Outsourcing and alliance collaboration have become prominent features of the global economy. Empirical studies demonstrate that outsourcing alliances are often not as successful as their initiators expect them to be. National cultural differences are frequently viewed as a crucial factor when...... such alliances fail. While empirical studies are abundant, theoretical frameworks that explicate the role of national cultural differences in shaping the dynamics of outsourcing alliances are rare. This article builds on Kumar and Nti's (1998) discrepancy model to specify how culture affects the dynamics...... of outsourcing alliances. We suggest that national cultural differences give rise to process and outcome discrepancies in outsourcing alliances. Notably, outsourcing alliances evolve through three stages–formation, operation and outcome–with discrepancies arising in each of these stages (Das & Teng, 2002). We...

  13. Planning for the succession process among Galician family businesses. Brief comparison with Portuguese family businesses

    OpenAIRE

    Susana Barbeito Roibal; Gerardo Domínguez Feijoó

    2006-01-01

    A research project on Galician family owned businesses, financed by the University of A Coruña from 2004 to 2005, analyzed results from 57 of these companies that earned a profit of more than 5 million euro in 2003. One of the aspects examined in this project, which is the aim of this article, shows the importance that Galician family business owners pay to the planning for the succession process. Literature on family owned businesses emphasizes the importance of planning in successful occurr...

  14. Measures and mechanisms for process monitoring in evolving business networks

    OpenAIRE

    Comuzzi, M.; Vonk, J.; Grefen, P.

    2012-01-01

    The literature on monitoring of cross-organizational processes, executed within business networks, considers monitoring only in the network formation phase, since network establishment determines what can be monitored during process execution. In particular, the impact of evolution in such networks on monitoring is not considered. When a business network evolves, e.g. contracts are introduced, updated, or dropped, or actors join or leave the network, the monitoring requirements of the network...

  15. Analysis of Business Process Models in Enterprise Web Services

    OpenAIRE

    Mabel T. Kung; Zhang, Jenny Y.

    2008-01-01

    This article reports a series of process-based models for the development of e-business using enterprise software applications. Merging management technology in workflow systems is a critical step to provide service-oriented architecture and on-demand business. We propose a value-oriented process technique as a strategic alignment to improve investment value. Our framework focuses on the guidelines for traditional users to identify the structural conflicts in integrating Web services. A compa...

  16. Managing Transformation: Business Process Reengineering or Total Quality Management

    OpenAIRE

    Andrei Ionut Serban

    2015-01-01

    Optimized business processes, continuous innovation, right decisions, forecasting, identifying cost centers, cost savings, higher income, more motivated employees and satisfied customers are the natural desires of any company worldwide, regardless of order size and scope of activity. This paper presents an analysis of two strategic approaches commonly used in the world, Business Process Reengineering and Total Quality Management, concepts that can be used successfully in organizations in Roma...

  17. A User Requirements Analysis Approach Based on Business Processes

    Institute of Scientific and Technical Information of China (English)

    ZHENG Yue-bin; HAN Wen-xiu

    2001-01-01

    Requirements analysis is the most important phase of information system development.Existing requirements analysis techniques concern little or no about features of different business processes.This paper presents a user requirements analysis approach which focuses business processes on the early stage of requirements analysis. It also gives an example of the using of this approach in the analysis of an enterprise information system.

  18. Tracing Links Between Business Processes and Software Systems

    OpenAIRE

    Lerina Aversano; Maria Tortorella

    2013-01-01

    The traceability links existing between a business process and the supporting software systems s is a critical concern for the organizations, as it directly affects their performance. Methodologies and tools are needed for detecting these kinds of relationships and keeping an evidence of the existing connections. This paper proposes an approach for modelling a business processes evidencing the links existing between their activities and the components of the supporting software systems. The a...

  19. Establishing a business process reference model for Universities

    DEFF Research Database (Denmark)

    Svensson, Carsten; Hvolby, Hans-Henrik

    2012-01-01

    Modern universities are by any standard complex organizations that, from an IT perspective, present a number of unique challenges. This paper will propose establishing a business process reference framework. The benefit to the users would be a better understanding of the system landscape, business...... process enablement, collection of performance data and systematic reuse of existing community experience and knowledge. For these reasons reference models such as the SCOR (Supply Chain Operations Reference), DCOR (Design Chain Operations Reference) and ITIL (Information Technology Infrastructure Library...

  20. Planning for the succession process among Galician family businesses. Brief comparison with Portuguese family businesses

    Directory of Open Access Journals (Sweden)

    Susana Barbeito Roibal

    2006-09-01

    Full Text Available A research project on Galician family owned businesses, financed by the University of A Coruña from 2004 to 2005, analyzed results from 57 of these companies that earned a profit of more than 5 million euro in 2003. One of the aspects examined in this project, which is the aim of this article, shows the importance that Galician family business owners pay to the planning for the succession process. Literature on family owned businesses emphasizes the importance of planning in successful occurrences. The obtained results increasingly show changes in the significance that the Galician family business owners give to our focus of study, almost reaching the level of importance that literature has given to the succession process in the last decade.

  1. Security system for outsourcing process data of complex parts based on information terminal%基于信息终端的复杂零件外协加工数据保密系统

    Institute of Scientific and Technical Information of China (English)

    李国龙; 黄超; 刘飞; 王攀攀

    2011-01-01

    To solve the data leakage problem caused by outsourcing enterprise personal credit absent in the process of complex parts machining,a security system for outsourcing process data based on information terminal was put forward.It enabled the part data flow in the seamless data channel which consisted of hardware(Web server cross enterprises,internal network servers in the outsourcing enterprise,special information terminal,fixed communication cable,and computerized numerical control system,etc.) and related software so as to realize physically isolation of the parts data from the outsourcing enterprises.The data security of system architecture,function structure,operation mode and application system were discussed in detail.The system was applied in forging die outsourcing machining of an enterprise successfully,and well results was obtained.%为解决复杂零件外协加工中因外协方个人诚信缺失引起的数据泄密问题,提出了一种基于信息终端的外协加工数据保密系统,使外协加工时的零件数据在由企业间网络服务器、外协企业内部网络服务器、专用信息终端、固联通信电缆、计算机数字控制系统等硬件以及相关软件组成的无缝数据通道内流动,实现零件数据在物理上与外协方隔离。研究了该系统的体系结构、功能结构、运行流程及系统应用环节的数据安全,并成功应用于某企业的锻压模具外协加工业务中,取得了良好的效果。

  2. Framework for information systems development process improvement using heuristics for business processes improvement

    OpenAIRE

    Kojić, Aleksandar

    2015-01-01

    Information systems have an increasingly important role in the successful execution of business processes. Information systems need to be planned and developed so that they create added value. Information system development processes are constantly changing and adjusting to new information technologies, needs of projects, development groups etc. Information system development process can be considered as a special form of general business processes. For general business processes already exis...

  3. Outsourcing of experimental work.

    Science.gov (United States)

    Nielsen, Henrik

    2011-01-01

    With the development of new technologies for simultaneous analysis of many genes, transcripts, or proteins (the "omics" revolution), it has become common to outsource parts of the experimental work. In order to maintain the integrity of the research projects, it is important that the interphase between the researcher and the service is further developed. This involves robust protocols for sample preparation, an informed choice of analytical tool, development of standards for individual technologies, and transparent data analysis. This chapter introduces some of the problems related to analysis of RNA samples in the "omics" context and gives a few hints and key references related to sample preparation for the non-specialist.

  4. Outsourcing of accounting non-profit organization

    OpenAIRE

    Výšková, Barbora

    2015-01-01

    Bachelor thesis on topic Outsourcing of accounting non-profit organization focuses on the issue of outsourcing. The bachelor thesis is divided into theoretical and practical part. The theoretical part contains two chapters. The first chapter explains the essence of outsourcing focused on the specification of outsourcing of accounting. There are explained the main advantages and disadvantages of the adoption of outsourced services. The second chapter deals with non-profit organizations with an...

  5. Services Outsourcing and Innovation: An Empirical Investigation

    OpenAIRE

    Görg, Holger; Hanley, Aoife

    2009-01-01

    We provide a comprehensive empirical analysis of the links between international services outsourcing, domestic outsourcing, profits and innovation using plant level data. We find a positive effect of international outsourcing of services on innovative activity at the plant level. Such a positive effect can also be observed for domestic outsourcing of services, but the magnitude is smaller. This makes intuitive sense, as international outsourcing allows more scope for exploiting international...

  6. Understanding the process of greening of Brazilian business schools

    DEFF Research Database (Denmark)

    Jabbour, C.J.C.; Sarkis, J.; De Sousa Jabbour, A.B.L.;

    2013-01-01

    with researching and teaching; (b) this incorporation process depends on the personal motivation of few or single faculty researchers; (c) the trajectory of the analyzed business schools is marked by advances and stagnation, when analyzing the incorporation of environmental management issues to its four core......This study analyses business schools' incorporating environmental management issues into their core activities, defined through teaching, research, outreach and management. Taking into account the relative lack of literature on this theme, case study fieldwork is utilized. Two case studies were...... green business schools; (g) institutional entrepreneurs are important to the process of greening. This research represents the first research shedding light to understanding the process of greening of Brazilian business schools while considering the multidimensional aspects (teaching, research, outreach...

  7. Business process re-engineering in service operations

    International Nuclear Information System (INIS)

    The concept of business process re-engineering, and how it was applied to the operations of the Consumers Gas Company were discussed. Business process re-engineering was defined as the improvement of the efficiency of the customer-service process, and the overall improvement of practices and operations. The re-engineering project was said to involve a thorough analysis of information technology, current limitations, and business operational needs, undertaken on an enterprise-wide basis. Viewed generically,a re-engineering project was said to have six major components: (1) business drivers (i.e. the articulation of the Company's strategic issues); (2) benchmark measures; (3) future state process models; (4) cost/benefit analysis; (5) a change management plan; and (6) a development plan. Business improvements expected to result from the project include reduced cost of operation, reduction of waste, and a substantially complete re-design of the business process. Management of the project involved a team approach, and help of a consultant to identify the scope of the re-design, its limitations, and future state. A life expectancy of approximately 10 years was given for the re-engineering plan, with annual benefits (in terms of cost reduction) of $4.6 million by the year 2000

  8. Practical challenges for methods transforming i* goal models into business process models.

    OpenAIRE

    Decreus, Ken; Snoeck, Monique; Poels, Geert

    2009-01-01

    The field of requirements engineering for business processes has grown during the last several years. As business processes are assumed to fulfil organizational goals, goal models could be transformed into business process models that specify how business processes fulfil the organizational goals. Although both the fields of Goal-Oriented RE (GORE) and Business Process Management (BPM) received a lot of attention from researchers, the methods to transform goal models into business process mod...

  9. 探析人力资源外包服务业务在我国的发展前景%Analysis of the human resource outsourcing services business development in China

    Institute of Scientific and Technical Information of China (English)

    2013-01-01

      通过对企业人力资源外包服务发展历程的描述,分析企业进行人力资源外包服务可以得到的好处,并结合当今国内人力资源外包服务的发展状况,展望这一新型管理服务模式的发展前景。%This article through to the enterprise human resources outsourcing service development course description ,analysis of enter-prise human resources outsourcing services can get benefits ,and in light of the current domestic human resources outsourcing services , and puts forward the development of a new type of management mode of the outlook .

  10. The integrity management cycle as a business process

    Energy Technology Data Exchange (ETDEWEB)

    Ackhurst, Trent B.; Peverelli, Romina P. [PIMS - Pipeline Integrity Management Specialists of London Ltd. (United Kingdom).

    2009-07-01

    It is a best-practice Oil and Gas pipeline integrity and reliability technique to apply integrity management cycles. This is conforms to the business principles of continuous improvement. This paper examines the integrity management cycle - both goals and objectives and subsequent component steps - from a business perspective. Traits that businesses require, to glean maximum benefit from such a cycle, are highlighted. A case study focuses upon an integrity and reliability process developed to apply to pipeline operators. installations. This is compared and contrasted to the pipeline integrity management cycle to underline both cycles. consistency with the principles of continuous improvement. (author)

  11. Access Control for Monitoring System-Spanning Business Processes

    NARCIS (Netherlands)

    Bassil, S.; Reichert, M.U.; Bobrik, R.; Bauer, Th.

    2007-01-01

    Integrated process support is highly desirable in environ- ments where data related to a particular (business) process are scattered over distributed and heterogeneous information systems (IS). A process monitoring component is a much-needed module in order to provide an integrated view on all these

  12. Application of simulation models for the optimization of business processes

    Science.gov (United States)

    Jašek, Roman; Sedláček, Michal; Chramcov, Bronislav; Dvořák, Jiří

    2016-06-01

    The paper deals with the applications of modeling and simulation tools in the optimization of business processes, especially in solving an optimization of signal flow in security company. As a modeling tool was selected Simul8 software that is used to process modeling based on discrete event simulation and which enables the creation of a visual model of production and distribution processes.

  13. Creating dynamic business processes using semantic web services and business rules

    NARCIS (Netherlands)

    Gong, Y.; Janssen, M.

    2011-01-01

    Service Oriented Architecture (SOA) and Business Rules (BR) are used by organization to adapt to changes. The disadvantage of this approach is that processes need to be defined in advance often requiring labor-intensive and time-consuming modeling processes. Usually, only a limited number of variati

  14. Formal Verification of Effectiveness of Control Activities in Business Processes

    Science.gov (United States)

    Arimoto, Yasuhito; Iida, Shusaku; Futatsugi, Kokichi

    It has been an important issue to deal with risks in business processes for achieving companies' goals. This paper introduces a method for applying a formal method to analysis of risks and control activities in business processes in order to evaluate control activities consistently, exhaustively, and to give us potential to have scientific discussion on the result of the evaluation. We focus on document flows in business activities and control activities and risks related to documents because documents play important roles in business. In our method, document flows including control activities are modeled and it is verified by OTS/CafeOBJ Method that risks about falsification of documents are avoided by control activities in the model. The verification is done by interaction between humans and CafeOBJ system with theorem proving, and it raises potential to discuss the result scientifically because the interaction gives us rigorous reasons why the result is derived from the verification.

  15. The Use of Reference Models in Business Process Renovation

    Directory of Open Access Journals (Sweden)

    Dejan Pajk

    2010-01-01

    Full Text Available Enterprise resource planning (ERP systems are often used by companies to automate and enhance their busi- ness processes. The capabilities of ERP systems can be described by best-practice reference models. The purpose of the article is to demonstrate the business process renovation approach with the use of reference models. Although the use of reference models brings many positive effects for business, they are still rarely used in Slovenian small and medium-sized compa- nies. The reasons for this may be found in the reference models themselves as well as in project implementation methodologies. In the article a reference model based on Microsoft Dynamics NAV is suggested. The reference model is designed using upgraded BPMN notation with additional business objects, which help to describe the models in more detail.

  16. The role of outsourcing in Lean Manufacturing

    DEFF Research Database (Denmark)

    Bjarnø, Ole-Christian

    2003-01-01

    demonstrates that strategic sourcing is a powerful tool in Lean Manufacturing with the achievement of marked improvements of performance, e.g. increased cost efficiency, higher flexibility and more management efficiency. One of the essential results was the verification that a company having evolved to a high...... degree of complexity by introducing many new product lines, without phasing out very many of the old products could be changed into a far less complex organisation through reengineering and outsourcing. This again opened up for the application of the tool kit in Lean Manufacturing, and through......In this article a longitudinal study performed at a medium-sized producer of electronics is reported during which we studied the company’s manufacturing change process. Based on theories of outsourcing, reengineering and explorative case research a series of findings is identified which...

  17. Outsourced similarity search on metric data assets

    KAUST Repository

    Yiu, Man Lung

    2012-02-01

    This paper considers a cloud computing setting in which similarity querying of metric data is outsourced to a service provider. The data is to be revealed only to trusted users, not to the service provider or anyone else. Users query the server for the most similar data objects to a query example. Outsourcing offers the data owner scalability and a low-initial investment. The need for privacy may be due to the data being sensitive (e.g., in medicine), valuable (e.g., in astronomy), or otherwise confidential. Given this setting, the paper presents techniques that transform the data prior to supplying it to the service provider for similarity queries on the transformed data. Our techniques provide interesting trade-offs between query cost and accuracy. They are then further extended to offer an intuitive privacy guarantee. Empirical studies with real data demonstrate that the techniques are capable of offering privacy while enabling efficient and accurate processing of similarity queries.

  18. Redesigning ambulatory care business processes supporting clinical care delivery.

    Science.gov (United States)

    Patterson, C; Sinkewich, M; Short, J; Callas, E

    1997-04-01

    The first step in redesigning the health care delivery process for ambulatory care begins with the patient and the business processes that support the patient. Patient-related business processes include patient access, service documentation, billing, follow-up, collection, and payment. Access is the portal to the clinical delivery and care management process. Service documentation, charge capture, and payment and collection are supporting processes to care delivery. Realigned provider networks now demand realigned patient business services to provide their members/customers/patients with improved service delivery at less cost. Purchaser mandates for cost containment, health maintenance, and enhanced quality of care have created an environment where every aspect of the delivery system, especially ambulatory care, is being judged. Business processes supporting the outpatient are therefore being reexamined for better efficiency and customer satisfaction. Many health care systems have made major investments in their ambulatory care environment, but have pursued traditional supporting business practices--such as multiple access points, lack of integrated patient appointment scheduling and registration, and multiple patient bills. These are areas that are appropriate for redesign efforts--all with the customer's needs and convenience in mind. Similarly, setting unrealistic expectations, underestimating the effort required, and ignoring the human elements of a patient-focused business service redesign effort can sabotage the very sound reasons for executing such an endeavor. Pitfalls can be avoided if a structured methodology, coupled with a change management process, are employed. Deloitte & Touche Consulting Group has been involved in several major efforts, all with ambulatory care settings to assist with the redesign of their business practices to consider the patient as the driver, instead of the institution providing the care. PMID:10181605

  19. Adaptive Soa Stack-Based Business Process Monitoring Platform

    Directory of Open Access Journals (Sweden)

    Przemysław Dadel

    2014-01-01

    Full Text Available Executable business processes that formally describe company activities are well placed in the SOA environment as they allow for declarative organization of high-level system logic.However, for both technical and non-technical users, to fully benet from that element of abstractionappropriate business process monitoring systems are required and existing solutions remain unsatisfactory.The paper discusses the problem of business process monitoring in the context of the service orientation paradigm in order to propose an architectural solution and provide implementation of a system for business process monitoring that alleviates the shortcomings of the existing solutions.Various platforms are investigated to obtain a broader view of the monitoring problem and to gather functional and non-functional requirements. These requirements constitute input forthe further analysis and the system design. The monitoring software is then implemented and evaluated according to the specied criteria.An extensible business process monitoring system was designed and built on top of OSGiMM - a dynamic, event-driven, congurable communications layer that provides real-time monitoring capabilities for various types of resources. The system was tested against the stated functional requirements and its implementation provides a starting point for the further work.It is concluded that providing a uniform business process monitoring solution that satises a wide range of users and business process platform vendors is a dicult endeavor. It is furthermore reasoned that only an extensible, open-source, monitoring platform built on top of a scalablecommunication core has a chance to address all the stated and future requirements.

  20. Contract-Driven Cross-Organizational Business Processes

    OpenAIRE

    Yildiz, Ustun; Marjanovic, Olivera; Godart, Claude

    2006-01-01

    International audience; Managing the processes of autonomous business organizations while they collaborate is a key requirement in order to guarantee that every business partner sees benefits of the collaboration. Thanks to the advances in the middleware IT technologies, some of the most important limitations of cross-organizational collaborations have been resolved. Yet, there are still a number of problems related to the distributed and heteregenous nature of the cross-organizational busine...

  1. Examining the outsourcing of information systems functions from diverse theoretical perspectives

    OpenAIRE

    Moura, Isabel Cristina A. A.; Grover, Varun

    2001-01-01

    Submitted to "Information & Management" in 2001. In recent years there has been a significant increase in the incidence of information systems (IS) outsourcing. Technological uncertainty, cost reduction, the need to concentration on core business, and the increasing quality and competition among a growing cadre of service providers, (e.g.) are often discussed as key outsourcing motivators. While a number of theoretical frameworks have been used to structure studies on this phenomenon, the ...

  2. Outsourcing the internal audit function with special reference to the UK public and private sectors

    OpenAIRE

    Yiannakas, A.

    2000-01-01

    Although not a new phenomenon on the business scene. outsourcing nowadays is occurring on a much broader scale and usually encompasses a wide variety of traditionally in-house activities. There is no doubt that in many cases outsourcing has created new ways and opportunities for growth. It has given organisations the chance to secure high quality services at a lower cost and it has even enabled them to concentrate on their core activities instead of devoting their, at times, scarce resources ...

  3. The internet and business process outsourcing in East Africa : value chains and connectivity-based enterprises in Kenya and Rwanda

    NARCIS (Netherlands)

    Mann, L.; Graham, M.; Friederici, N.

    2014-01-01

    Internet connectivity is widely considered to be a game changer for knowledge economies of developing countries. The arrival of submarine fibre-optic underwater cables in East Africa in 2009 and 2010 is seen by many as a strong case in point. The fast evolution of the information and communication t

  4. How Workflow Systems Facilitate Business Process Reengineering and Improvement

    Directory of Open Access Journals (Sweden)

    Mohamed El Khadiri

    2012-03-01

    Full Text Available This paper investigates the relationship between workflow systems and business process reengineering and improvement. The study is based on a real case study at the “Centre Rgional dInvestissement” (CRI of Marrakech, Morocco. The CRI is entrusted to coordinate various investment projects at the regional level. Our previous work has shown that workflow system can be a basis for business process reengineering. However, for continuous process improvement, the system has shown to be insufficient as it fails to deal with exceptions and problem resolutions that informal communications provide. However, when this system is augmented with an expanded corporate memory system that includes social tools, to capture informal communication and data, we are closer to a more complete system that facilitates business process reengineering and improvement.

  5. Business process mapping techniques for ISO 9001 and 14001 certifications

    Energy Technology Data Exchange (ETDEWEB)

    Klement, R.E.; Richardson, G.D.

    1997-11-01

    AlliedSignal Federal Manufacturing and Technologies/Kansas City (FM and T/KC) produces nonnuclear components for nuclear weapons. The company has operated the plant for the US Department of Energy (DOE) since 1949. Throughout the history of the plant, procedures have been written to reflect the nuclear weapons industry best practices, and the facility has built a reputation for producing high quality products. The purpose of this presentation is to demonstrate how Total Quality principles were used at FM and T/KC to document processes for ISO 9001 and 14001 certifications. The information presented to the reader will lead to a better understanding of business administration by aligning procedures to key business processes within a business model; converting functional-based procedures to process-based procedures for total integrated resource management; and assigning ownership, validation, and metrics to procedures/processes, adding value to a company`s profitability.

  6. A study on efficiency of e-banking outsourcing in Iran

    Directory of Open Access Journals (Sweden)

    Abdorreza Sharifihosseini

    2013-06-01

    Full Text Available This paper evaluates the outsourcing procedures' conformity of E-banking services in some Iranian private banks according to the OMBOK structure. The insight on the outsourcing as a supportive source for the strategies of an organization is increasing and outsourcing is not being looked at as an element for reducing the organization's costs anymore. Therefore, there is an increasing trend in banking sector towards employing the outsourcing, as an effective response to the environment and attracting customers. This paper attempt to find out how outsourcing procedures of e-baking services in private banks is corresponded with the framework of this standard. The study considers five primary dimensions consisting of infrastructure, operation management, business, customer relations and technology among private banks across the country based on OMBOK model. The study selects 90 experts out of 100 people in the field of E-banking as sample study and distributes some questionnaires among them and the questionnaire is analyzed using Kruskal-Wallis test. According to the achieved results, out of the five domains of OMBOK structure including infrastructure, business, technology, customer relations and operation management, the outsourcing procedures of the e-banking services in Iran's private banks does not correspond in two domains of infrastructure and business, but corresponded in other domains.

  7. A Model-driven and Service-oriented framework for the business process improvement

    OpenAIRE

    Andrea Delgado; Francisco Ruiz; Ignacio Garcia-Rodriguez de Guzman; Mario Piattini

    2010-01-01

    Business Process Management (BPM) importance and benefits for organizations to focus on their business processes is nowadays broadly recognized, as business and technology areas are embracing and adopting the paradigm. The Service Oriented Computing (SOC) paradigm bases software development on services to realize business processes. The implementation of business processes as services helps in reducing the gap between these two areas, easing the communication and understanding of business nee...

  8. Towards an understanding of business model innovation processes

    DEFF Research Database (Denmark)

    Taran, Yariv; Boer, Harry; Lindgren, Peter

    2009-01-01

    Companies today, in some industries more than others, invest more capital and resources just to stay competitive, develop more diverse solutions, and increasingly start to think more radically, when considering to innovate their business model. However, the development and innovation of business...... models is a complex venture and has not been widely researched yet. The objective of this paper is therefore 1) to build a [descriptive] theoretical understanding, based on Christensen’s (2005) three-step procedure, to business models and their innovation and, as a result of that, 2) to strengthen...... researchers’ and practitioners’ perspectives as to how the process of business model innovation can be realized. By using various researchers’ perspectives and assumptions, we identify relevant inconsistencies, which consequently lead us to propose possible supplementary solutions. We conclude our paper...

  9. Theory Building- Towards an understanding of business model innovation processes

    DEFF Research Database (Denmark)

    Taran, Yariv; Boer, Harry; Lindgren, Peter

    2009-01-01

    Companies today, in some industries more than others, invest more capital and resources just to stay competitive, develop more diverse solutions, and increasingly start to think more radically, when considering to innovate their business model. However, the development and innovation of business...... models is a complex venture and has not been widely researched yet. The objective of this paper is therefore 1) to build a [descriptive] theoretical understanding, based on Christensen's (2005) three-step procedure, to business models and their innovation and, as a result of that, 2) to strengthen...... researchers' and practitioners' perspectives as to how the process of business model innovation can be realized. By using various researchers' perspectives and assumptions, we identify relevant inconsistencies, which consequently lead us to propose possible supplementary solutions. We conclude our paper...

  10. AGILE: from source of law to business process specification

    NARCIS (Netherlands)

    A. Boer; T. van Engers

    2009-01-01

    The knowledge management problems involved in managing the consequences of organizational change processes triggered by changes in the law, for instance for business processes, services, databases, fielded applications, forms and documents, and internal education, make a good case for application of

  11. Towards Using Reo for Compliance-Aware Business Process Modeling

    Science.gov (United States)

    Arbab, Farhad; Kokash, Natallia; Meng, Sun

    Business process modeling and implementation of process supporting infrastructures are two challenging tasks that are not fully aligned. On the one hand, languages such as Business Process Modeling Notation (BPMN) exist to capture business processes at the level of domain analysis. On the other hand, programming paradigms and technologies such as Service-Oriented Computing (SOC) and web services have emerged to simplify the development of distributed web systems that underly business processes. BPMN is the most recognized language for specifying process workflows at the early design steps. However, it is rather declarative and may lead to the executable models which are incomplete or semantically erroneous. Therefore, an approach for expressing and analyzing BPMN models in a formal setting is required. In this paper we describe how BPMN diagrams can be represented by means of a semantically precise channel-based coordination language called Reo which admits formal analysis using model checking and bisimulation techniques. Moreover, since additional requirements may come from various regulatory/legislative documents, we discuss the opportunities offered by Reo and its mathematical abstractions for expressing process-related constraints such as Quality of Service (QoS) or time-aware conditions on process states.

  12. ELECTRONIC BUSINESS DATA PROCESSING PERIPHERAL EQUIPMENT OCCUPATIONS, SUGGESTED CURRICULA.

    Science.gov (United States)

    Office of Education (DHEW), Washington, DC.

    VOCATIONAL CURRICULUMS ARE SUGGESTED FOR EIGHT ELECTRONIC BUSINESS DATA PROCESSING OCCUPATIONS AS A GUIDE TO TRAINING UNEMPLOYED AND UNDEREMPLOYED PERSONS. THE COURSE OUTLINES AND OTHER MATERIAL WERE PREPARED BY STAFF MEMBERS OF THE INFORMATION AND TRAINING SERVICES DIVISION OF MCGRAW-HILL, INC. CONSULTANTS INCLUDED DATA PROCESSING TRAINING…

  13. Business Process Reengineering, a Crises Solution or a Necessity

    Directory of Open Access Journals (Sweden)

    Gabriela GHEORGHE

    2011-11-01

    Full Text Available This case study shows that the company decided to implement Business Process Reengineering (BPR not only because external environment had changed, but also due to its obsolete business processes and organizational structure. The article will highlight the importance of the organizations' focusing on sub-goals, in order to finally reach the desired result in the organization's main goals. When rapid evolution has become the fundamental contemporary coordinate, reengineering is a form of company innovative reaction in terms of intensifying competition and globalization. Remodelling the Company in phases of crisis, when time pressure reduces the type and number of solutions that can be adopted, without effective leadership can lead in most cases to failure. The effect of redesigning the business processes depends on how well it is implemented, coordinated and monitored.

  14. Business Process Reengineering, a Crisis Solution or a Necessity

    Directory of Open Access Journals (Sweden)

    Gabriela GHEORGHE

    2012-08-01

    Full Text Available This case study shows that the company decided to implement Business Process Reengineering (BPR not only because external environment had changed, but also due to its obsolete business processes and organizational structure. The article will highlight the importance of the organizations' focusing on sub-goals, in order to finally reach the desired result in the organization's main goals. When rapid evolution has become the fundamental contemporary coordinate, reengineering is a form of company innovative reaction in terms of intensifying competition and globalization. Remodeling the Company in phases of crisis, when time pressure reduces the type and number of solutions that can be adopted, without effective leadership, can lead in most cases to failure. The effect of redesigning the business processes depends on how well it is implemented, coordinated and monitored.

  15. Implementing Business Process Redesign: early lessons from the Australian experience

    Directory of Open Access Journals (Sweden)

    Marianne Broadbent

    1995-05-01

    Full Text Available Business Process Redesign (BPR is a change management approach aimed at achieving quantum improvements in business performance. Industry interest levels in BPR are high as a direct result of current difficulties in the global economic climate and tight business conditions. Integral to BPR is the availability of new stable technologies which both stimulate and enable process changes. This paper highlights the experiences of a number of Australian firms which have implemented BPR. A ten step framework for BPR is presented together with a series of caveats. BPR is a difficult, messy and often non-linear activity which challenges many of the ways organisations operate. Information Technology plays a pivotal role in BPR as both an enabler and disenabler for change. Lessons emerging from early Australian experiences with BPR focus on the role of executive sponsorship, consultants, measurements, education and training, technology and people involved in the change process.

  16. CRITICAL FACTORS IN OUTSOURCING OF ACCOUNTING FUNCTIONS IN MALAYSIAN SMALL MEDIUM-SIZED ENTERPRISES (SMEs

    Directory of Open Access Journals (Sweden)

    Magiswary Dorasamy

    2010-01-01

    Full Text Available The challenges that business face in sustaining competitive advantage in the corporate world have become a major concern. Businesses are adopting cutting-edge technologies and best practices to cope with rapid, global changes. Various business functions are being reengineered for this purpose. Accounting functions play an important role in helping businesses to maintain competitive advantage. However, some small and medium-sized enterprises (SMEs face problems handling fundamental accounting functions. This is predominantly because of their lack of expertise; accounting functions require not only knowledge of generally accepted accounting rules or tax regulations but also the expertise needed to apply the rules in a given business environment (Everaert, Sarens and Rommel, 2006. This paper offers some insight on the outsourcing of accounting functions as there is paucity of data in this area in the context of Malaysia. Essentially, it presents empirical evidence regarding Malaysian SMEs' accounting outsourcing practices. A survey of SMEs was conducted to identify the overall outsourcing landscape as it relates to accounting and third-party organisations. The factors that contribute to the decision to outsource accounting functions are analysed. The study reveals a significant relationship between outsourcing accounting functions and two contributing factors, risks and operation management.

  17. Risk matrix model applied to the outsourcing of logistics' activities

    Directory of Open Access Journals (Sweden)

    Fouad Jawab

    2015-09-01

    Full Text Available Purpose: This paper proposes the application of the risk matrix model in the field of logistics outsourcing. Such an application can serve as the basis for decision making regarding the conduct of a risk management in the logistics outsourcing process and allow its prevention. Design/methodology/approach: This study is based on the risk management of logistics outsourcing in the field of the retail sector in Morocco. The authors identify all possible risks and then classify and prioritize them using the Risk Matrix Model. Finally, we have come to four possible decisions for the identified risks. The analysis was made possible through interviews and discussions with the heads of departments and agents who are directly involved in each outsourced activity. Findings and Originality/value: It is possible to improve the risk matrix model by proposing more personalized prevention measures according to each company that operates in the mass-market retailing. Originality/value: This study is the only one made in the process of logistics outsourcing in the retail sector in Morocco through Label’vie as a case study. First, we had identified as thorough as we could all possible risks, then we applied the Risk Matrix Model to sort them out in an ascending order of importance and criticality. As a result, we could hand out to the decision-makers the mapping for an effective control of risks and a better guiding of the process of risk management.

  18. A Novel Approach for Periodic Assessment of Business Process Interoperability

    CERN Document Server

    Badr, Elmir

    2011-01-01

    Business collaboration networks provide collaborative organizations a favorable context for automated business process interoperability. This paper aims to present a novel approach for assessing interoperability of process driven services by considering the three main aspects of interoperation: potentiality, compatibility and operational performance. It presents also a software tool that supports the proposed assessment method. In addition to its capacity to track and control the evolution of interoperation degree in time, the proposed tool measures the required effort to reach a planned degree of interoperability. Public accounting of financial authority is given as an illustrative case study of interoperability monitoring in public collaboration network.

  19. A Novel Approach for Periodic Assessment of Business Process Interoperability

    Directory of Open Access Journals (Sweden)

    Badr Elmir

    2011-07-01

    Full Text Available Business collaboration networks provide collaborative organizations a favorable context for automated business process interoperability. This paper aims to present a novel approach for assessing interoperability of process driven services by considering the three main aspects of interoperation: potentiality, compatibility and operational performance. It presents also a software tool that supports the proposed assessment method. In addition to its capacity to track and control the evolution of interoperation degree in time, the proposed tool measures the required effort to reach a planned degree of interoperability. Public accounting of financial authority is given as an illustrative case study of interoperability monitoring in public collaboration network.

  20. Microsoft Visio 2013 business process diagramming and validation

    CERN Document Server

    Parker, David

    2013-01-01

    Microsoft Visio 2013 Business Process Diagramming and Validation provides a comprehensive and practical tutorial including example code and demonstrations for creating validation rules, writing ShapeSheet formulae, and much more.If you are a Microsoft Visio 2013 Professional Edition power user or developer who wants to get to grips with both the essential features of Visio 2013 and the validation rules in this edition, then this book is for you. A working knowledge of Microsoft Visio and optionally .NET for the add-on code is required, though previous knowledge of business process diagramming

  1. Improvement of hospital processes through business process management in Qaem Teaching Hospital: A work in progress.

    Science.gov (United States)

    Yarmohammadian, Mohammad H; Ebrahimipour, Hossein; Doosty, Farzaneh

    2014-01-01

    In a world of continuously changing business environments, organizations have no option; however, to deal with such a big level of transformation in order to adjust the consequential demands. Therefore, many companies need to continually improve and review their processes to maintain their competitive advantages in an uncertain environment. Meeting these challenges requires implementing the most efficient possible business processes, geared to the needs of the industry and market segments that the organization serves globally. In the last 10 years, total quality management, business process reengineering, and business process management (BPM) have been some of the management tools applied by organizations to increase business competiveness. This paper is an original article that presents implementation of "BPM" approach in the healthcare domain that allows an organization to improve and review its critical business processes. This project was performed in "Qaem Teaching Hospital" in Mashhad city, Iran and consists of four distinct steps; (1) identify business processes, (2) document the process, (3) analyze and measure the process, and (4) improve the process. Implementing BPM in Qaem Teaching Hospital changed the nature of management by allowing the organization to avoid the complexity of disparate, soloed systems. BPM instead enabled the organization to focus on business processes at a higher level.

  2. Business Process Flexibility: Weick’s Organizational Theory to the Rescue

    OpenAIRE

    Regev, Gil; Wegmann, Alain

    2006-01-01

    For organizations to flourish in a changing environment, their business processes need to be flexible. Designing flexible business processes is a challenge. We use Weick’s theory of organizing to propose some principles for designing flexible business processes and derive some requirements for business process and support system.

  3. A model for business process automation in service oriented systems with knowledge management technologies

    OpenAIRE

    Šaša, Ana

    2009-01-01

    Due to increasing requirements for efficiency, effectiveness and flexibility of business systems, automation of business processes has become an important topic. In the last years, the most successful and predominant approach to business process automation has become the service-oriented architecture approach. In a service-oriented architecture a business process is composed of services, which represent different tasks that have to be performed in a business system. Typically, a business proc...

  4. Process of innovation in product lifecycle management business strategy

    Directory of Open Access Journals (Sweden)

    Valentina Gecevska

    2011-11-01

    Full Text Available This article proposes a scenario of Product Lifecycle Management (PLM, as a innovative business strategy based on the analysis of business drivers, industry requirements, limit of current solution, and recent state-of-the-art review in the domain related to PLM. Potential industrial impact of the developed PLM technology solutions is analyzed. It is hoped that the proposed PLM technology solutions will form the frontier basis for further research, development, and application of PLM systems to quickly adapt to the dynamic changing market for industry companies to pursue the most advanced competitiveness. This article presents a process oriented framework to support effective PLM implementation with a set of lifecycle oriented business process reference models which links the necessary fundamental concepts, enterprise knowledge and software solutions to effectively deploy PLM.

  5. On Human Resource Outsourcing Survey%企业人力资源外包研究综述

    Institute of Scientific and Technical Information of China (English)

    徐兆铭; 李雪晨; 乔云霞

    2013-01-01

    人力资源外包是指企业根据自身发展需要将一些人力资源管理的日常性工作委托给第三方人力资源管理外包服务机构或组织代为处理,委托的业务范围涉及人力资源管理的方方面面。通过从人力资源外包的概念、理论、分类、动机、绩效五个方面,对相关领域中外学者的研究进行了较为详尽的总结和评析。%Human resources outsourcing refers to the enterprise according to their own development needs to give some hu-man resource management routine work entrusted to a third party of human resource management outsourcing service agen-cies or organizations on behalf of processing, commissioned by the business scope involves all aspects of human resource management. From five aspects, the concept of human resources outsourcing, classification, theory, motivation, such as perfor-mance of relevant Chinese and foreign scholars in the field of research are discussed in detailed summary and comments.

  6. ENHANCING LEAN SUPPLY CHAIN MATURITY WITH BUSINESS PROCESS MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Jurij Jaklic

    2006-12-01

    Full Text Available In today’s global market the main focus of competition is not only between different companies but also between supply chains. Technological changes and organizational improvements are important for effective supply chain management (SCM, however, the main cause of SCM improvements is not the implementation of an information system (IS itself, but rather a change and an integration of business processes. The paper summarizes the most important concepts of SCM and specifically concentrates on the importance of business process management (BPM in supply chains, because full advantages can be realized when business processes in the supply chain are well defined, integrated and managed. The main purpose of this paper is to show that successful SCM calls for the maturity of supply chain processes in all involved companies and at the supply chain level, which can be realized by using effective BPM methods. A necessary condition for growing of SCM in terms of supply chain process maturity levels is an inter-organizational information system development and process renovation. Yet, BPM should not be considered as a one-time project of IS implementation and process change, but as a permanent process performance measurement, analysis and continuous improvement of the supply chain processes. The concepts are illustrated with a case study of fuel supply process.

  7. Collaborative information systems and business process design using simulation

    OpenAIRE

    Paul, R J; Serrano, A

    2004-01-01

    The Information Systems (IS) community promotes the idea that IS analyst should have a clear understanding of the way the organization operates before attempting to propose an IS solution. It is argued that to take a complete advantage of the underlying Information Technology (IT), organizations should first identify any process flaw and then propose a suitable IT solution. Similarly, many process design approaches claim that Business Process (BP) design should be done considering the advanta...

  8. Outsourcing and corporate social responsibility : Apple in China

    OpenAIRE

    Urakami, Kiyoshi

    2012-01-01

    Electronics industry has seen a tremendous industry shift from the developed countries to the emerging regions such as East and South Asia, particularly during the past four decades. And we can now see a huge industrial capability accumulation in Asia. This research note aims at, firstly, describing basic nature and structure of outsourcing business in Asia, and, secondly, we look into Apple Inc.'s supply chain to examine Apple supplier factory operations in Mainland China from, primarily,...

  9. Redesigning business processes : a methodology based on simulation and process mining techniques

    NARCIS (Netherlands)

    Maruster, L.; van Beest, N.R.T.P.

    2009-01-01

    Nowadays, organizations have to adjust their business processes along with the changing environment in order to maintain a competitive advantage. Changing a part of the system to support the business process implies changing the entire system, which leads to complex redesign activities. In this pape

  10. A process mining approach to redesign business processes : A case study in gas industry

    NARCIS (Netherlands)

    van Beest, N. R. T. P.; Maruster, L.; Negru,; Jebelean, T; Petcu, D; Zaharie, D

    2007-01-01

    Nowadays organizations have to adjust their business processes along with the changing environment, in order to maintain a competitive advantage. Often, a change in a part of the system which is to support the business process implies a change of the whole system, which causes complex redesign activ

  11. Business Process Modelling Languages in Designing Integrated Information System for Supply Chain Management

    OpenAIRE

    Mohsen Mohammadi; Muriati Mukhtar

    2012-01-01

    A business process model is very germane to the formation of an appropriate information system. For a marked infusion of business processes in the supply chain, the status quo regarding the processes must be totally understood and well secured. Business activities and sequence have to be well kept and properly coordinated by predicting business procedures process from diverse views. This study examines seven BPMLs Data Flow Diagram (DFD), Unified Modelling Language (UML), Business Process Mod...

  12. Business Process Redesign Using EDI: the BHP steel experience

    Directory of Open Access Journals (Sweden)

    Paula Swatman

    1994-05-01

    Full Text Available EDI should not be seen as a competitive weapon - it does not offer a sustainable competitive advantage to its users as did the earlier inter-organisational systems (such as the various airline reservation systems. Instead EDI provides a standardised infrastructure upon which an adopting organisation can reengineer its business processes and thus confers a long-term, strategic and comparative advantage upon such an adopter. The potential for sustained competitive advantage to be derived from EDI arises from its integration with the organisational structure of its implementor, depending upon the implementing organisation's ability to redesign its business processes appropriately. This paper examines the case of (arguably the most sophisticated EDI-using company in Australia, BHP Steel, demonstrating the advantages obtainable by an organisation using EDI as a foundation for its reengineered organisational structure and business processes and concludes that: • there are real benefits to be obtained from an inter organisational electronic trading strategy founded on EDI as the enabling mechanism - benefits which are considerably more extensive than EDI's comparatively simple technical nature would appear to offer; • organisational gateways utilising an Application Generic approach to system integration and isolating the communications issue by insisting on the use of international data communications standards do offer a realistic and successful solution to the problem of internal and external trade for large and sophisticated organisations; • the majority of these achievements would have been either unlikely or totally impossible without BHP Steel's commitment to organisation-wide Business Process Redesign.

  13. Architectures for enabling flexible business processes : A research agenda

    NARCIS (Netherlands)

    Overbeek, S.J.; Gong, Y.

    2010-01-01

    For decades, information systems have been designed for controlling and managing business processes. In the past, these systems were often monolithic in nature and not made for interacting and communicating with other systems. Today, departments and organizations must collaborate, which requires dis

  14. Deriving business processes with service level agreements from early requirements

    NARCIS (Netherlands)

    Frankova, Ganna; Seguran, Magali; Gilcher, Florian; Trabelsi, Slim; Doerflinger, Joerg; Aiello, Marco

    2011-01-01

    When designing a service-based business process employing loosely coupled services, one is not only interested in guaranteeing a certain flow of work, but also in how the work will be performed. This involves the consideration of non-functional properties which go from execution time and costs, to t

  15. Factors and competences for business process managemant systems implementation

    NARCIS (Netherlands)

    Ravesteyn, J.P.P.

    2011-01-01

    The market for Business Process Management (BPM) software is growing rapidly, predictions for 2010 range from anywhere between 1 to 6 billion dollars, this means the market has more than doubled since 2005. Although there is a lot of publicity regarding BPM there is still much debate on what BPM is.

  16. An architecture for cross-organizational business processes

    NARCIS (Netherlands)

    Hoffner, Yigal; Ludwig, Heiko; Gülcü, Ceki; Grefen, Paul

    2000-01-01

    Efficient means of electronic interaction are an essential requirement for the integration of different companies' business processes along the value chain. Until recently, this interaction relied on expensive, complex and inflexible solutions, mostly based on EDI or some proprietary means. The high

  17. MATURITY MODEL FOR IT SERVICE OUTSOURCING IN HIGHER EDUCATION INSTITUTIONS

    Directory of Open Access Journals (Sweden)

    Victoriano Valencia García

    2013-11-01

    Full Text Available The current success of organizations depends on the successful implementation of Information and Comunication Technologies (ICTs. Good governance and ICT management are essential for delivering value, managing technological risks, managing resources and performance measurement. In addition, outsourcing is a strategic option which complements IT services provided internally in organizations. This paper proposes the design of a new holistic maturity model based on standards ISO/IEC 20000 and ISO/IEC 38500, the frameworks and best practices of ITIL and COBIT, with a specific focus on IT outsourcing. This model is validated by practices in the field of higher education, using a questionnaire and a metrics table among other measurement tools. Models, standards and guidelines are proposed in the model for facilitating adaptation to universities and achieving excellence in the outsourcing of IT services. The applicability of the model allows an effective transition to a model of good governance and management of outsourced IT services which, aligned with the core business of universities (teaching, research and innovation, affect the effectiveness and efficiency of its management, optimizes its value and minimizes risks.

  18. The Study on Business Growth Process Management Entropy Model

    Science.gov (United States)

    Jing, Duan

    Enterprise's growth is a dynamic process. The factors of enterprise development are changing all the time. For this reason, it is difficult to study management entropy growth-oriented enterprises from static view. Its characteristic is the business enterprise growth stage, and puts forward a kind of measuring and calculating model based on enterprise management entropy for business scale, the enterprise ability and development speed. According to entropy measured by the model, enterprise can adopt revolution measure in the moment of truth. It can make the enterprise avoid crisis and take the road of sustainable development.

  19. THE USE OF ONLINE ANALYTICAL PROCESSING (OLAP FOR BUSINESS INTELLIGENCE

    Directory of Open Access Journals (Sweden)

    brahim Halil Seyrek

    2007-10-01

    Full Text Available The extensive use of information technology enables organizations to collect huge amounts of data about almost every aspect of their businesses. This large amount of data has a potential to provide valuable information to organizations so that they can maintain and improve their competitive position. Today, the problem for organizations is not data collection but extraction of meaning from the data they have collected. Online Analytical Processing (OLAP is a set of tools to extract useful information from raw data. This paper explains OLAP concepts and techniques and gives examples using a hypothetical business scenario. Suggestions for organizations are also provided.

  20. REALIZING BUSINESS PROCESS MANAGEMENT BY HELP OF A PROCESS MAPPING DATABASE TOOL

    CERN Document Server

    Vergili, Ceren

    2016-01-01

    In a typical business sector, processes are the building blocks of the achievement. A considerable percentage of the processes are consisting of business processes. This fact is bringing the fact that business sectors are in need of a management discipline. Business Process Management (BPM) is a discipline that combines modelling, automation, execution, control, measurement, and optimization of process by considering enterprise goals, spanning systems, employees, customers, and partners. CERN’s EN – HE – HM section desires to apply the BPM discipline appropriately for improving their necessary technical, administrative and managerial actions to supply appropriate CERN industrial transport, handling and lifting equipment and to maintain it. For this reason, a Process Mapping Database Tool is created to develop a common understanding about how the section members can visualize their processes, agree on quality standards and on how to improve. It provides a management support by establishing Process Charts...

  1. Insourcing the Outsourced Library: The Sun Story.

    Science.gov (United States)

    Hill, Cynthia

    1998-01-01

    After operating an outsourced library onsite for six years, the computer company Sun Microsystems converted the eight outsourced workers into full-time, regular staff. The Sun library manager demonstrates the advantages of outsourcing: core competencies, cost savings, and value added. (AEF)

  2. Business Process Management Integration Solution in Financial Sector

    Directory of Open Access Journals (Sweden)

    2009-01-01

    Full Text Available It is vital for financial services companies to ensure the rapid implementation of new processes to meet speed-to-market, service quality and compliance requirements. This has to be done against a background of increased complexity. An integrated approach to business processes allows products, processes, systems, data and the applications that underpin them to evolve quickly. Whether it’s providing a loan, setting up an insurance policy, or executing an investment instruction, optimizing the sale-to-fulfillment process will always win new business, cement customer loyalty, and reduce costs. Lack of integration across lending, payments and trading, on the other hand, simply presents competitors who are more efficient with a huge profit opportunity.

  3. A Research Strategy for Investigating Business Process Management Approaches

    Directory of Open Access Journals (Sweden)

    James Gibson

    2005-11-01

    Full Text Available We are witnessing a revolution in industry which, if successful, will change forever how business systems are developed and the type of staff required. This paradigm shift has only recently become possible as business process conceptual understanding evolved, technologies have matured and higher abstraction levels have become possible. Industry leads Business Processing Systems research as it has the strategic imperative and resources to be effective. Academic research is faced with three challenges: firstly, how to do effective research in an area of such broad scope, secondly, how to make research relevant to practice, thirdly how to spend limited resources effectively. This paper defines the research framework for effective academic research at the University of Wollongong by the Software Effective Process group. Effective research is enabled by co-ordinating research based on the primacy of the business model and its resultant effective representation in executable systems. The framework aims to build a core research team, promote strong synergy with existing research areas, and create academic and industry relevant research.. We report on the results to date of our pilot program and seek feedback and advice to help us refine our approach. A major Australian project is utilising a new software development lifecycle for ‘system of systems’ development which has arisen out of this research strategy. Later papers will report on both the theoretical basis and practical impacts of this work and other research by the group.

  4. Strategic analysis of steelworks quality control outsourcing: strenghts and weakenesses perceived

    Directory of Open Access Journals (Sweden)

    Mario Cesar Barreto Moraes

    2006-01-01

    Full Text Available The pursuit for methodologies and management ways that are capable of ensuring higher competitiveness on a worldwide basis demand that Organizations establish and implement alternatives ever more innovative. Outsourcing, as a management practice comes to fill a need of specialization within Organizations. Originally created to serve to activities deemed as “middle-purpose”, outsourcing evolved and is now being applied to activities always more relevant within organizational processes. This article essay had the aim of assessing, through a SWOT matrix, the engineering services outsourcing, under the point of view of the company who had outsourced such services. The research has been developed, by a qualitative case study, at the steel mills company, headquartered in Europe. Inaugurated in 2003, the company has an innovative management model, which was conceived with similarities to condominiums, and a large portion of activities has been outsourced.

  5. Analysis on Intelligence Property Risk in University Library Business Outsourcing%高校图书馆业务外包中的知识产权风险分析

    Institute of Scientific and Technical Information of China (English)

    梁荣贤

    2015-01-01

    认为图书、报刊、音像制品等采购外包、采编外包、回溯建库外包、项目设计与建设外包等,是高校图书馆业务外包时容易引发知识产权风险的外包类型。图书馆要从加强馆员对知识产权法的了解、提高知识产权意识,选择正规守法的书商、做好资质调查和审核工作,与书商签订的协议合同等要具备全面性、严谨性和明确性,建立外包风险管理小组,制定外包风险管理制度等方面,规避业务外包所面临的知识产权风险。%The paper thinks that outsourcing of procurement, cataloging, backtrace database-building, project design and construc-tion of books, newspapers and audio-video products easily induce intellectual property risk in university library ’ outsourcing. And it proposes that library may avoid these risks through increasing librarians’ understanding of intellectual property law and intellectual property awareness, choosing formal and law-abiding booksellers, doing well bookseller ’s quality survey and audit, ensuring agreements and contracts signed with booksellers to be comprehensive, rigorous and clear, setting up a group of outsourcing risk management, and formulating outsourcing risk management system.

  6. A Study on Service Outsourcing Enterprises' Strategies Based on Innovation Evolution%基于创新能力演进的服务外包企业策略研究

    Institute of Scientific and Technical Information of China (English)

    刘妍; 冯雷鸣; 黄玉杰

    2011-01-01

    The innovation of service outsourcing enterprises is the basis of undertaking advanced service outsourcing business. This article analyzes the evolutionary process of service outsourcing enterprises' innovation which includes three stages that are program oriented. The fusion of program and innovation and innovation oriented, explains the internal and external factors influencing service outsourcing enterprises' innovative evolution, provides the "wing and wheel" model promoting service outsourcing enterprises' innovative evolution, from which lead to the internal and external strategies promoting service outsourcing enterprises' innovative evolution. The internal strategies include "expansion" strategy and "lubrication" strategy, and the external strategies include oriented strategy, synergy strategy and regulatory strategy.%服务外包企业的创新能力是其承接服务外包领域高端业务的基础.分析了服务外包企业创新能力演进的过程:程式主导型、程式创新融合型和创新主导型,阐释了影响服务外包企业创新能力演进的内外部因素,提出了促进服务外包企业创新能力演进的“翼轮”并举模型,从中引出了促进服务外包企业创新能力演进的内部策略和外部策略.内部策略包括“扩容”策略与“润滑”策略,外部策略包括导向策略、协同策略和规范策略.

  7. Coping with cultural and maturity inequality in offshore outsourcing

    DEFF Research Database (Denmark)

    Hertzum, Morten; Pries-Heje, Jan

    2009-01-01

    typically involve that client and vendor should increase interaction, learn more about the culture of the other part, communicate more, form partnerships, and the like. We have studied a client that did the opposite with a successful outcome. Based on a case study we lay out the story of how interaction......Many companies consider and undertake outsourcing of their software-development activities. Often information systems development is outsourced to vendors in different cultures or with a different level of software-process maturity. Recommendations for managing such outsourcing arrangements...... between client and vendor on purpose was minimized. What mechanisms were used? What worked and what did not? We conclude that minimizing interaction can be a viable strategy to follow when clients face large cultural and maturity inequality in offshoring their software-development activities...

  8. DOCFLOW: AN INTEGRATED DOCUMENT WORKFLOW FOR BUSINESS PROCESS MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Boonsit Yimwadsana

    2011-01-01

    Full Text Available Document management and workflow management systems have been widely used in large business enterprises to improve productivity. However, they still do not gain large acceptance in small and mediumsized businesses due to their cost and complexity. In addition, document management and workflow management systems are often used separately because they solve different problems. Only some part of document management systems should be tied together with workflow management systems. However, in most business environment, documents actually flow according to workflow definitions. Our work, thus, combines the two concepts together and simplifies the management of both document and workflow to fit business users. Our application, DocFlow, is designed with simplicity in mind while still maintaining necessary workflow and document management standard features with security. Approval mechanism is naturally included in the workflow, and the approval can be performed by a group of actors such that only one of the team members is sufficient to make the group's decision. A case study of news publishing process is shown to demonstrate how DocFlow can be used to create a workflow that fits the news publishing process.

  9. Enterprise applications of semantic technologies for business process management

    Institute of Scientific and Technical Information of China (English)

    Ralf MUELLER

    2012-01-01

    1 Introduction Today's business process management (BPM)systems have evolved to provide rich and sophisticated tooling and runtime support for subject domain experts,business analysts,development,and information technology (IT).However,the evolution of BPM systems led to a jungle of different representation formats for the various artifacts in such systems.These include models for value chains,strategies,goals,and objectives on the analysis side,business process models,organizational data and service models,and finally models for the implementation of a BPM system to a runtime infrastructure.In many systems,the complex relationships between the entities of a BPM system are vaguely documented,let alone be formalized in a machine readable way.This is where semantic technologies kick in:to provide the foundation for formalizing the complex relationships of a business in a common model using Web Ontology Language (OWL) ontologies.This avoids information silos and enables a holistic view to a BPM system using SPARQL.

  10. Conceptual framework for the mapping of management process with information technology in a business process.

    Science.gov (United States)

    Rajarathinam, Vetrickarthick; Chellappa, Swarnalatha; Nagarajan, Asha

    2015-01-01

    This study on component framework reveals the importance of management process and technology mapping in a business environment. We defined ERP as a software tool, which has to provide business solution but not necessarily an integration of all the departments. Any business process can be classified as management process, operational process and the supportive process. We have gone through entire management process and were enable to bring influencing components to be mapped with a technology for a business solution. Governance, strategic management, and decision making are thoroughly discussed and the need of mapping these components with the ERP is clearly explained. Also we suggest that implementation of this framework might reduce the ERP failures and especially the ERP misfit was completely rectified. PMID:25861688

  11. Extensive IT outsourcing: advice from providers.

    Science.gov (United States)

    Smith, Mike; Whiting, Stacilee

    2007-01-01

    In summary, providers are reporting some benefits related to resources and knowledge, improved service levels/performance and stronger IT staff/leadership. Also, on average, providers are reporting satisfactory experiences with application support and CIO outsourcing. However, not all of their expectations are being met, and some providers have discontinued outsourcing due to unmet expectations. Clearly, outsourcing is an option one must research in depth--it is not for everyone. When one evaluates the results of extensive IT outsourcing, it becomes easier to see what outsourcing mix and firm may be a good match for your organization's needs and expected outcomes. As you decide upon the outsourcing mix and firm that is right for you, providers advise you to pay special attention to contractual arrangements. With adequate research and contractual provisions, organizations can find the outsourcing mix that is right for them.

  12. Assessment of E-Business Transformation and Business Process Reengineering for a SME using Simulation Modelling

    OpenAIRE

    Choong, Sarah Shiow Yen

    2010-01-01

    As globalization takes place, there are increasing opportunities for SMEs to expand their business in a more global market place. With the advancement of ICT, the adoption of E-Business as a business expansion strategy will allow SMEs to break away from the traditional business model, hence providing them with the competitive advantage over their competitors. Although E-Business adoption via BPR is widely used by MNE in developed countries, organization structure, culture, business capacities...

  13. Establishing a Business Process Reference Model for Universities

    KAUST Repository

    Svensson, Carsten

    2012-09-01

    Modern universities are by any standard complex organizations that, from an IT perspective, present a number of unique challenges. This paper will propose establishing a business process reference framework. The benefit to the users would be a better understanding of the system landscape, business process enablement, collection of performance data and systematic reuse of existing community experience and knowledge. For these reasons reference models such as the SCOR (Supply Chain Operations Reference), DCOR (Design Chain Operations Reference) and ITIL (Information Technology Infrastructure Library) have gained popularity among organizations in both the private and public sectors. We speculate that this success can be replicated in a university setting. Furthermore the paper will outline how the research group suggests moving ahead with the research which will lead to a reference model.

  14. THE USE OF ONLINE ANALYTICAL PROCESSING (OLAP) FOR BUSINESS INTELLIGENCE

    OpenAIRE

    brahim Halil Seyrek

    2007-01-01

    The extensive use of information technology enables organizations to collect huge amounts of data about almost every aspect of their businesses. This large amount of data has a potential to provide valuable information to organizations so that they can maintain and improve their competitive position. Today, the problem for organizations is not data collection but extraction of meaning from the data they have collected. Online Analytical Processing (OLAP) is a set of tools to extract useful in...

  15. FORTES: Forensic Information Flow Analysis of Business Processes

    OpenAIRE

    Accorsi, Rafael; Müller, Günter

    2010-01-01

    Nearly 70% of all business processes in use today rely on automated workflow systems for their execution. Despite the growing expenses in the design of advanced tools for secure and compliant deployment of workflows, an exponential growth of dependability incidents persists. Concepts beyond access control focusing on information flow control offer new paradigms to design security mechanisms for reliable and secure IT-based workflows. This talk presents FORTES, an approach for the forensic...

  16. Business Processes for Enhancing Coordination in Supply Networks

    OpenAIRE

    Henry Xu

    2015-01-01

    In today's supply networks, characterised by increased complexity and uncertainty, fast flow of information and decisions across the supply network is fundamental for improving efficiency and customer service in the global market. In such a complex, dynamic environment, the overall performance of the supply network can only be improved through better coordination of inter-related, boundary-spanning business processes in the network. This paper proposes a conceptual framework for enhanced coor...

  17. Business Process driven solutions for innovative enterprise information systems

    OpenAIRE

    Taglino, Francesco; Lezoche, Mario

    2008-01-01

    Existing limitations and problems in the current life-cycle of software applications will encourage new development paradigms. New technological trends, aiming at responding to current needs, such as flexibility, dynamicity, scalability, will certainly drive the envisaged changes. In this paper, possible solutions for the development and maintenance of innovative enterprise information systems (IS) are outlined. In particular, it will be argued about business process driven approach to inform...

  18. Technology in healthcare : business process reengineering and RFID

    OpenAIRE

    Caldas, Tânia Patrícia Vieira

    2012-01-01

    The purpose of this dissertation is to analyse if Radio Frequency Identification (RFID) can be used to improve the patient’s food chain at Hospital Beatriz Ângelo. Under the theory of Business Process Reengineering, the patient’s food chain and related activities are monitored and documented. As a result, the main problems and wasteful activities are identified, being some examples of it, lack of internal auditing to the number of meals served, and the time consumed when printi...

  19. ENHANCING LEAN SUPPLY CHAIN MATURITY WITH BUSINESS PROCESS MANAGEMENT

    OpenAIRE

    Jurij Jaklic; Peter Trkman; Ales Groznik; Mojca Indihar Stemberger

    2006-01-01

    In today’s global market the main focus of competition is not only between different companies but also between supply chains. Technological changes and organizational improvements are important for effective supply chain management (SCM), however, the main cause of SCM improvements is not the implementation of an information system (IS) itself, but rather a change and an integration of business processes. The paper summarizes the most important concepts of SCM and specifically concentrates o...

  20. Business processes integration and performance indicators in a PLM

    OpenAIRE

    Bissay, Aurélie; Pernelle, Philippe; Lefebvre, Arnaud; Bouras, Abdelaziz

    2008-01-01

    International audience In an economic environment more and more competitive, the effective management of information and knowledge is a strategic issue for industrial enterprises. In the global marketplace, companies must use reactive strategies and reduce their products development cycle. In this context, the PLM (Product Lifecycle Management) is considered as a key component of the information system. The aim of this paper is to present an approach to integrate Business Processes in a PL...

  1. Business Process Based Database Recovery and Experimental Results

    Directory of Open Access Journals (Sweden)

    Pinaki Mitra

    2011-12-01

    Full Text Available In this research paper we have explained and presented the results of a novel database recovery method. Taking into account that most data servers today are becoming increasingly autonomic and business process oriented, there is a need to develop a new model where it is possible to do a database recovery based on the occurrence of a business process rather than non intuitive data like time, log file name/location or system change number. The advantage of this recovery model is that the user will no longer be required to remember non intuitive data like timestamp up to which the data has to be restored, log file name/location or system change number. Moreover the database server has built in intelligence to identify transaction behaviour, study the pattern among these batches and then storing recovery information specific to these business process to be used later for recovery. Another advantage is that the down time needed for restoring the database is reduced drastically since the trial and error approach followed by conventional data servers in the absence of accurate recovery information is eliminated. We have also simulated the Idea using JAVA API’s and Apache Derby and presented the experimental results for reference..

  2. Collaborative business processes for enhancing partnerships among software services providers

    Science.gov (United States)

    Heil Cancian, Maiara; Rabelo, Ricardo; Gresse von Wangenheim, Christiane

    2015-08-01

    Software services have represented a powerful view to support the realisation of the service-oriented architecture (SOA) paradigm. Using open standards and facilitating systems projects, they have increasingly been used as a corporate architectural approach to create interoperable services-based software solutions that can more easily be reused and shared across disparate applications. In the context of software companies, most of them are small firms having enormous difficulties to keep competitive. One strategy to enhance their sustainability is to enlarge partnerships among them at a more valuable level by jointly offering (web) services-based solutions. However, their culture of collaboration is low, and partnerships are usually done with the same companies and sporadically. This article presents an approach to support a more intense collaboration among software companies to attend business opportunities in a more agile way, joining capacities and capabilities which they would not have if they worked alone. This requires, however, some preparedness. From the perspective of business processes, they should understand how to carry out a collaboration more properly. This is essentially what this article is about. It presents a comprehensive list of collaborative business processes and base practices that can also act as a guide for service providers' managers to implement and manage the collaboration along its lifecycle. Processes have been validated and results are discussed.

  3. 基于社区软件外包服务过程的质量评价方法%Service Quality Evaluation Method for Community-Based Software Outsourcing Process

    Institute of Scientific and Technical Information of China (English)

    姜慧敏; 刘英; 王忠杰; 刘曙

    2009-01-01

    Outsourcing software development to the community developers is a promising model to help reduce software development cost and improve development efficiency.In this paper,we present a method to evaluate the quality of service in the managing such community-based software outsourcing process. In the community-bascd software outsoureing service,a customer(e.g.,a software company)firstly releases the requirement and design specifications of a software system to the community,then the community helps to decompose the whole development tasks into a set of fine-grained tasks(including programming,designing test eases,testing,etc)and allocatee them to community developers(programmers,testers,project managers,etc).These service providers work to fulfill the tasks and submit results to the community.In this service,quality is quite important and it is necessary to evaluate the quality of both final submitted software entities and various development activities,to ensure that all the initial requirements have been completely and correctly accomplished. In our quality evaluation method,there are three types of objects whose service quality need to be evaluated,i.e.,products,behaviors and people.Specifically speaking,they are the deliverables(codes,testeases,test records)submitted by each service provider,the development process,and various community developers,respectively.For each type of the objects,we designed five dimensions ofquality indicators,i.e.time and efficiency,place and cost,quality of service content,resources and conditions,reputation and risk.A set of refined quality indicators is designed for each of the five dimensions. Aiming at each quality indicator,we put forward the corresponding measurement method,i.e.,quantitatively calculating the value of each quality indicator based on the original data automatically collected from the community platform and some subjective evaluation opinions from customers.Then,traditional AHP method is adopted to calculate the

  4. Ontology Mapping of Business Process Modeling Based on Formal Temporal Logic

    OpenAIRE

    Irfan Chishti; Jixin Ma; Brian Knight

    2014-01-01

    A business process is the combination of a set of activities with logical order and dependence, whose objective is to produce a desired goal. Business process modeling (BPM) using knowledge of the available process modeling techniques enables a common understanding and analysis of a business process. Industry and academics use informal and formal techniques respectively to represent business processes (BP), having the main objective to support an organization. Despite both are aiming at BPM, ...

  5. Outsourcing R&D Modules of a New Developing Technology

    DEFF Research Database (Denmark)

    Pedersen, Jørgen Lindgaard; Perunovic, Zoran

    2004-01-01

    The paper explores some of the dimensions of the R&D processes: modularity, uncertainty and outsourcing. Ways to divide R&D effort into modules and to argue, either in direction of its modularity, or interdependency, are presented. Further on, uncertainties are segmented into the majors and minor...

  6. Improvement of hospital processes through business process management in Qaem Teaching Hospital: A work in progress

    OpenAIRE

    Yarmohammadian, Mohammad H.; Ebrahimipour, Hossein; Doosty, Farzaneh

    2014-01-01

    In a world of continuously changing business environments, organizations have no option; however, to deal with such a big level of transformation in order to adjust the consequential demands. Therefore, many companies need to continually improve and review their processes to maintain their competitive advantages in an uncertain environment. Meeting these challenges requires implementing the most efficient possible business processes, geared to the needs of the industry and market segments tha...

  7. Allocating outsourced warranty service contracts

    NARCIS (Netherlands)

    M. Opp; I. Adan; V.G. Kulkarni; J.M. Swaminathan

    2009-01-01

    Motivated by our interactions with a leading manufacturer of computers, in this paper we consider static allocation as applied to the problem of minimizing the costs of outsourcing warranty services to repair vendors. Under static allocation, a manufacturer assigns each item to one of several contra

  8. Lego Group: An Outsourcing Journey

    DEFF Research Database (Denmark)

    Larsen, Marcus Møller; Pedersen, Torben; Slepniov, Dmitrij

    2010-01-01

    , the management had, among many initiatives, decided to offshore and outsource a major chunk of its production to Flextronics. In this pursuit of rapid cost-cutting sourcing advantages, the LEGO Group planned to license out as much as 80 per cent of its production besides closing down major parts...

  9. Business Process Performance Management: Theoretical and Methodological Approach and Implementation

    Directory of Open Access Journals (Sweden)

    Neđo Balaban

    2011-12-01

    Full Text Available A process must have appropriate objectives and structure enabling it to function teleologically and efficiently. To function performantly, a process must be managed appropriately. Business process management (BPM includes: (1 target management, which includes functional sub-targets at each critical project stage; (2 performance management, which includes receiving regular feedback on the process outputs, monitoring the actual performance by measurement dimensions set in targets, providing feedback, identifying and correcting the process shortcomings, i.e. monitoring and controlling process progress and performance; (3 resource management, which includes supporting each step in the process of managing equipment, human resources and budget required for achieving set goals in all process stages; (4 process interface management. This article also presents the results of empirical, i.e. development-based research conducted by the authors on a sample of organisation, for the purpose of a composite and complex process, well modelled and automated with ERM functionalities. Process compositeness is determined by the fact that it includes several processes mutually connected through single interface, with postulates of radical holisms. Results obtained by this research point to the need to integrate ERP systems and BPM tools. ERP is necessary, but not sufficient, for its functionalities support and point to cross-section-outcomes in process activities, while BPM, with its set of various tools largely built in BI technology, points to events, outcomes and latent sets of flows, dynamics and hidden clusters of process flow, dynamics and longitudinal process overview.

  10. Anticipated Activities in Maritime Work, Process Control, and Business Processes

    DEFF Research Database (Denmark)

    Andersen, Peter Bøgh

    2004-01-01

    Most activities are anticipated before they are executed. The paper presents methods for describing this anticipated state and the processes that may lead to a new state where the activities are executed. The method builds on linguistic case-theory....

  11. Representation and Processing Algorithms for Business Rules Systems

    Directory of Open Access Journals (Sweden)

    Vasile MAZILESCU

    2012-11-01

    Full Text Available Business Rules is a powerful technology for representing a business policy. It opens the chance to react fast on changes in the market. For example, new pricing strategies can be implemented without a time consuming re-programming of a sales software. The knowledge expressed by rules can be easily understood by non-computer experts. Business experts therefore are able to handle Business Rules directly and therefore make changes even faster. For this, the construction of a Global Semantic Graph (GSG to support future information- and collaboration-centric applications and services, is a very important subject. The GSG is a publish/subscribe (pub/sub based architecture that supports publication of t-uples and subscriptions with standing graph queries. An implementation of an efficient pattern matching algorithm such as Rete on top of a distributed environment might serve as a possible substrate for GSG’s pub/sub facility. Knowledge description and exploitation within a Business Rule Management System (BRMS are somehow conflicting characteristics, since the increase of the representation power of knowledge diminishes the efficiency of the system and increases the difficulty of carrying it out. Many challenges in the BRMSs field are difficult to solve from a computational point of view.The use of variables in a Business Rule Management System knowledge representation allows factorising knowledge, like in classical knowledge based systems. The language of the first-degree predicates facilitates the formulation of complex knowledge in a rigorous way, imposing appropriate reasoning techniques. It is, thus, necessary to define the description method of fuzzy knowledge, to justify the knowledge exploiting efficiency when the compiling technique is used, to present the inference engine and highlight the functional features of the pattern matching and the state space processes. This paper presents the main results of our project for designing a compiler

  12. The role of business process reengineering in health care.

    Science.gov (United States)

    Kohn, D

    1994-02-01

    Business process reengineering (BPR) is a management philosophy capturing attention in health care. It combines some new, old, and recycled management philosophies, and, more often than not, is yielding positive results. BPR's emphasis is on the streamlining of cross-functional processes to significantly reduce time and/or cost, increase revenue, improve quality and service, and reduce risk. Therefore, it has many applications in health care. This article provides an introduction to the concept of BPR, including the definition of BPR, its origin, its champions, and factors for its success. PMID:10131587

  13. Automated business processes in outbound logistics: An information system perspective

    DEFF Research Database (Denmark)

    Tambo, Torben

    2010-01-01

    This article analyses the potentials and possibilities of changing outbound logistics from highly labour intensive on the information processing side to a more or less fully automated solution. Automation offers advantages in terms of direct labour cost reduction as well as indirect cost reduction...... is not a matter of whether the system can or cannot, but a matter of making a technological and economical best fit. Along the formal implementation issues there is a parallel process focused on a mutuality between IT teams, business users, management and external stakeholders in offering relevant inputs...

  14. Competition, Speculative Risks, and IT Security Outsourcing

    Science.gov (United States)

    Cezar, Asunur; Cavusoglu, Huseyin; Raghunathan, Srinivasan

    Information security management is becoming a more critical and, simultaneously, a challenging function for many firms. Even though many security managers are skeptical about outsourcing of IT security, others have cited reasons that are used for outsourcing of traditional IT functions for why security outsourcing is likely to increase. Our research offers a novel explanation, based on competitive externalities associated with IT security, for firms' decisions to outsource IT security. We show that if competitive externalities are ignored, then a firm will outsource security if and only if the MSSP offers a quality (or a cost) advantage over in-house operations, which is consistent with the traditional explanation for security outsourcing. However, a higher quality is neither a prerequisite nor a guarantee for a firm to outsource security. The competitive risk environment and the nature of the security function outsourced, in addition to quality, determine firms' outsourcing decisions. If the reward from the competitor's breach is higher than the loss from own breach, then even if the likelihood of a breach is higher under the MSSP the expected benefit from the competitive demand externality may offset the loss from the higher likelihood of breaches, resulting in one or both firms outsourcing security. The incentive to outsource security monitoring is higher than that of infrastructure management because the MSSP can reduce the likelihood of breach on both firms and thus enhance the demand externality effect. The incentive to outsource security monitoring (infrastructure management) is higher (lower) if either the likelihood of breach on both firms is lower (higher) when security is outsourced or the benefit (relative to loss) from the externality is higher (lower). The benefit from the demand externality arising out of a security breach is higher when more of the customers that leave the breached firm switch to the non-breached firm.

  15. Integrating Autonomic Grid Components and Process-Driven Business Applications

    Science.gov (United States)

    Weigold, Thomas; Aldinucci, Marco; Danelutto, Marco; Getov, Vladimir

    Today's business applications are increasingly process driven, meaning that the main application logic is executed by a dedicate process engine. In addition, component-oriented software development has been attracting attention for building complex distributed applications. In this paper we present the experiences gained from building a process-driven biometric identification application which makes use of Grid infrastructures via the Grid Component Model (GCM). GCM, besides guaranteeing access to Grid resources, supports autonomic management of notable parallel composite components. This feature is exploited within our biometric identification application to ensure real time identification of fingerprints. Therefore, we briefly introduce the GCM framework and the process engine used, and we describe the implementation of the application using autonomic GCM components. Finally, we summarize the results, experiences, and lessons learned focusing on the integration of autonomic GCM components and the process-driven approach.

  16. A systematic literature review of studies on business process modeling quality

    OpenAIRE

    Moreno-Montes de Oca, I.; Snoeck, M.; Reijers, HA Hajo; Rodríguez-Morffi, A

    2015-01-01

    Context: Business process modeling is an essential part of understanding and redesigning the activities that a typical enterprise uses to achieve its business goals. The quality of a business process model has a significant impact on the development of any enterprise and IT support for that process. Objective: Since the insights on what constitutes modeling quality are constantly evolving, it is unclear whether research on business process modeling quality already covers all major aspects...

  17. Formalization and Verification of Business Process Modeling Based on UML and Petri Nets

    Institute of Scientific and Technical Information of China (English)

    YAN Zhi-jun; GAN Ren-chu

    2005-01-01

    In order to provide a quantitative analysis and verification method for activity diagrams based business process modeling, a formal definition of activity diagrams is introduced. And the basic requirements for activity diagrams based business process models are proposed. Furthermore, the standardized transformation technique between business process models and basic Petri nets is presented and the analysis method for the soundness and well-structured properties of business processes is introduced.

  18. Design Science Research for Business Process Design: Organizational Transition at Intersport Sweden

    OpenAIRE

    Lind, Mikael; Rudmark, Daniel; Seigerroth, Ulf

    2010-01-01

    International audience Business processes need to be aligned with business strategies. This paper elaborates on experiences from a business process design effort in an action research project performed at Intersport Sweden. The purpose with this project was to create a solid base for taking the retail chain Intersport into a new organizational state where the new process design is aligned with strategic goals. Although business process modeling is concerned with creating artifacts, traditi...

  19. Um modelo de condução do processo de outsourcing e um estudo de caso na indústria de processamento químico A model for guiding outsourcing process and a case study in the chemical processing industry

    OpenAIRE

    Hercules B. Vernalha; Sílvio R. I. Pires

    2005-01-01

    Estudos tratando do processo de outsourcing em importantes setores industriais não-líderes ao redor do mundo, bem como propondo modelos práticos para a condução do processo de repasse de atividades de manufatura como um todo, e não somente no estágio de decisão, são difíceis de encontrar. Nesse contexto, este artigo procura apresentar um modelo prático para conduzir o processo de outsourcing na sua totalidade, dividindo-o em quatro estágios principais (motivação, decisão, implementação e gest...

  20. A value-Oriented Approach to E-business Process Design

    NARCIS (Netherlands)

    Gordijn, Jaap; Wieringa, Roel J.; Eder, J.; Missikoff, M.

    2003-01-01

    Innovative e-commerce ideas have often floundered on an inadequate analysis of the expenses and benefits of the idea and an inadequate integration of the required e-business processes with other business processes. We present a requirements analysis and business process design approach that focuses

  1. 78 FR 70088 - Agency Proposed Business Process Vision Under the Rehabilitation Act of 1973

    Science.gov (United States)

    2013-11-22

    ... ADMINISTRATION Agency Proposed Business Process Vision Under the Rehabilitation Act of 1973 AGENCY: Social Security Administration (SSA). ACTION: Notice of availability of proposed business process vision following....gov/accessibility/section504 . Our business process vision outlines the actions we are...

  2. Deriving robust distributed business processes with automated transformations of fallible component processes

    NARCIS (Netherlands)

    Wang, Lei; Ferreira Pires, Luis; Sinderen, van Marten J.; Wombacher, Andreas; Chi, Chi-Hung

    2015-01-01

    Due to the possibility of system crashes and network failures, the design of robust interactions for collaborative business processes is a challenge. If a process changes state, it sends messages to other relevant processes to inform them about this change. However, server crashes and network failur

  3. A Nonlinear Growth Analysis of Integrated Device Manufacturers’ Evolution to the Nanotechnology Manufacturing Outsourcing

    Directory of Open Access Journals (Sweden)

    Hung-Chi Hsiao

    2012-04-01

    Full Text Available With the increasing cost of setting up a semiconductor fabrication facility, coupled with significant costs of developing a leading nanotechnology process, aggressive outsourcing (asset-light business models via working more closely with foundry companies is how semiconductor manufacturing firms are looking to strengthen their sustainable competitive advantages. This study aims to construct a market intelligence framework for developing a wafer demand forecasting model based on long-term trend detection to facilitate decision makers in capacity planning. The proposed framework modifies market variables by employing inventory factors and uses a top-down forecasting approach with nonlinear least square method to estimate the forecast parameters. The nonlinear mathematical approaches could not only be used to examine forecasting performance, but also to anticipate future growth of the semiconductor industry. The results demonstrated the practical viability of this long-term demand forecast framework.

  4. Successful business process design. Business plan development for the occupational health services unit.

    Science.gov (United States)

    Kalina, C M; Fitko, J

    1997-02-01

    1. The occupational health nurse is often mandated by management to validate health services offered and programs developed for employees as valuable to the business and company mission. 2. The business plan of the occupational health service is a working document, changing as needs of the client/customer and internal and external business and socio-economic environment evolve. 3. Alignment with and support of the company mission, goals, and objectives is another method of proving good occupational health is good business. 4. Business planning is a basic business tool the wise and prudent occupational health nurse can use in proving good occupational health is vital to the success of a company.

  5. Demystifying the Business Plan Process: An Introductory Guide.

    Science.gov (United States)

    Kuratko, Donald F.

    This article is designed as the starting point for writing a business plan. It first describes what a business plan is. These benefits are discussed: financing, increasing knowledge, preventing poor investment, and planning. A brief description follows of the 10 components of a business plan: executive summary; business description; marketing;…

  6. Offshoring of It and it-enabled services: how far does India benefit from Its outsourcing industry

    Directory of Open Access Journals (Sweden)

    Anindya Bhattacharya

    2008-01-01

    Full Text Available The literature on services offshoring typically focuses on the extent of job losses in the home country. The impact on recipient countries is rarely examined in the western debate on offshore outsourcing. The purpose of this paper is to analyze the impact of offshoring in information technology (IT and IT-enabled services (ITES, including business process outsourcing (BPO, on employment creation and technology diffusion/innovation gap in India. The paper concludes that being a service industry, the IT/ITES sector cannot be expected to solve India's massive unemployment problem. India needs to build labor-intensive, manufactured products, not just services, in order to create jobs for millions of educated but unemployed young Indians. Concerning technology diffusion/innovation gap, in spite of impressive progress achieved by Indian service providers, they continue to lag behind in high-end areas that call for creativity and innovation such as inventing innovative business products, and creating new global markets for such products.

  7. China and Outsourcing Offshore in the 21st Century:the Next Ten Years

    Institute of Scientific and Technical Information of China (English)

    Joseph; F.Greco

    2011-01-01

    <正>In light of the current global economic slowdown and the concentrated efforts of the Chinese government to invest in the outsourcing industry,this study focuses on two critical issues for future growth over the next ten years:the fragmentation of the Chinese outsourcing industry and the shortage of business personnel with international business skills.After a literature review that,for the first time,integrates the Chinese studies with global research,we summarize the current state of out-sourcing offshore and the potential in the Chinese economy.We then analyze the out-sourcing industry using a general equilibrium model requiring partner search with service providers by final producers from East and West,focusing on two key variables directly related to the issue of Chinese industrial fragmentation:the service provider location and final producer search function.We then draw implications related to China’s future outsourcing efforts and policy changes that address the issue of industrial fragmentation.

  8. Implementation evaluation of the business process services incentive programme

    Directory of Open Access Journals (Sweden)

    Nonceba Mashalaba

    2015-07-01

    Full Text Available The paper describes the implementation evaluation of the business process services (BPS incentive programme undertaken by the Department of Trade and Industry (the dti and the Department of Performance Monitoring and Evaluation (DPME as part of the 2012/2013 National Evaluation Plan. The evaluation started on 31 October 2012 and the final report was approved on 17 May 2013. The evaluation covers the period from the inception of the programme in January 2011 to December 2012. The BPS incentive programme was implemented to stimulate the business process sector which contributes to economic growth largely through employment creation. The main objectives of the programme are to attract investment and create employment opportunities through offshoring activities. Twenty-six indicators across the five Development Assistance Community (DAC evaluation criteria were developed. A multi-method approach was undertaken to collect data for each of the indicators. The key findings relate to the operation of the programme and a number of suggestions were made as to how to strengthen it. Overall 3807 jobs have been created through the BPS programme during the period under review. Estimated total investment provided by firms is approximately R2.7 billion. Amongst others, the study recommended that the design of the programme be reviewed and extended, potentially to a five-year period in order to maintain the competitiveness of South Africa as a business process off shoring destination. It is essential to address the skills shortage to ensure the growth and sustainability of the South African BPS industry and finally the uptake of the incentive programme.

  9. Business processes integration and performance indicators in a PLM

    CERN Document Server

    Bissay, Aurélie; Lefebvre, Arnaud; Bouras, Abdelaziz

    2008-01-01

    In an economic environment more and more competitive, the effective management of information and knowledge is a strategic issue for industrial enterprises. In the global marketplace, companies must use reactive strategies and reduce their products development cycle. In this context, the PLM (Product Lifecycle Management) is considered as a key component of the information system. The aim of this paper is to present an approach to integrate Business Processes in a PLM system. This approach is implemented in automotive sector with second-tier subcontractor

  10. Business process analysis of a foodborne outbreak investigation mobile system

    Science.gov (United States)

    Nowicki, T.; Waszkowski, R.; Saniuk, A.

    2016-08-01

    Epidemiological investigation during an outbreak of food-borne disease requires taking a number of activities carried out in the field. This results in a restriction of access to current data about the epidemic and reducing the possibility of transferring information from the field to headquarters. This problem can be solved by using an appropriate system of mobile devices. The purpose of this paper is to present the IT solution based on the central repository for epidemiological investigations and mobile devices designed for use in the field. Based on such a solution business processes can be properly rebuild in a way to achieve better results in the activities of health inspectors.

  11. How to audit a business process excellence implementation?

    DEFF Research Database (Denmark)

    Rytter, Niels; Knudby, Torben; Tan, Kim Hua;

    2011-01-01

    Adopting Business Process Excellence (BPEX) practices successfully might appear straight forward, but studies report that few firms achieve the desired objectives. They produce islands of improvements, but fail to sustain the more long term effort and reap the full benefits of their investments....... To address the gap, this paper presents a new, integrative BPEX audit method which organizations can use to benchmark their ongoing implementation efforts and results, evaluate progress, and identify specific actions to be done with the aim of developing not only a short term impact, but also long term...

  12. Declarative Business Process Modelling and the Generation of ERP Systems

    Science.gov (United States)

    Schultz-Møller, Nicholas Poul; Hølmer, Christian; Hansen, Michael R.

    We present an approach to the construction of Enterprise Resource Planning (ERP) Systems, which is based on the Resources, Events and Agents (REA) ontology. This framework deals with processes involving exchange and flow of resources in a declarative, graphically-based manner describing what the major entities are rather than how they engage in computations. We show how to develop a domain-specific language on the basis of REA, and a tool which automatically can generate running web-applications. A main contribution is a proof-of-concept showing that business-domain experts can generate their own applications without worrying about implementation details.

  13. Immigration and Outsourcing: A General Equilibrium Analysis

    OpenAIRE

    Subhayu Bandoyopadhyay; Wall, Howard J.

    2005-01-01

    This paper analyzes the issues of immigration and outsourcing in a general-equilibrium model of international factor mobility. In our model, legal immigration is controlled through a quota, while outsourcing is determined both by the firms (in response to market conditions) and through policy-imposed barriers. A loosening of the immigration quota reduces outsourcing, enriches capitalists, leads to losses for native workers, and raises national income. If the nation targets an exogenously dete...

  14. Strategies for successful revenue cycle outsourcing.

    Science.gov (United States)

    Lisowski, Duane A; Sanderson, Brian

    2013-09-01

    Revenue cycle outsourcing can offer hospitals and health systems many advantages, including cost savings and revenue gains, but it also carries risks. Some organizations may choose to outsource revenue cycle to third-party service providers; others may opt to develop internal centers of excellence. Hospitals and health systems should consider IT system compatibility, payment arrangements, and incentive and value alignment when selecting an outsourcing partner.

  15. Design Science Research for Business Process Design: Organizational Transition at Intersport Sweden

    Science.gov (United States)

    Lind, Mikael; Rudmark, Daniel; Seigerroth, Ulf

    Business processes need to be aligned with business strategies. This paper elaborates on experiences from a business process design effort in an action research project performed at Intersport Sweden. The purpose with this project was to create a solid base for taking the retail chain Intersport into a new organizational state where the new process design is aligned with strategic goals. Although business process modeling is concerned with creating artifacts, traditionally information systems design science research has had little impact on research on business process models. In this paper, we address the question of how design science research can contribute to business process design. Three heuristic guidelines for creating organizational commitment and strategic alignment in process design are presented. The guidelines are derived from the successful actions taken in the research project. The development of these guidelines is used as a basis to reflect upon the contribution of design science research to business process design.

  16. How can ITIL influence IT outsourcing

    OpenAIRE

    Nehme, Jalal; Persson, Marcus; Lahiji, Shahrouz

    2009-01-01

    The purpose of this thesis is to examine the impact of best practices framework like In- formation Technology Infrastructure Library (ITIL) on IT outsourcing implementation. This thesis will examine the research question: “What are ITIL’s effects on IT Outsourcing implementation?” The goal is to find out whether ITIL is applicable in IT outsourcing project, and if it has a positive or negative impact on it. The study of the impact of ITIL in IT outsourcing pro- jects, will start by giving the...

  17. Outsourcing software development offshore making IT work

    CERN Document Server

    Gold, Tandy

    2004-01-01

    THE OFFSHORE IMPERATIVECrunching the Offshore Numbers: What the Financials PortendWelcome to the Definitive Guide on Offshore OutsourcingSetting the Stage: The Compelling Offshore StoryOffshore Outsourcing versus Traditional IT OutsourcingChallenges of Offshore OutsourcingChapter SummaryGetting Started in OffshoreExecutive Support and Communications: The Key to SuccessA Look at an Example of Enlightened Leadership: Handling Employee Impact at a Northeast Utilities CompanyWell-Planned and Executed Communications: A Critical Success Factor for Offshore Program InitiationEstablishing the Offshore

  18. Conference report: a hitchhiker's guide to outsourcing ADME studies: the inside of outsourcing.

    Science.gov (United States)

    Pritchard, J Fred; Anderson, Shelby R; Breuckner, Claudia; Premkumar, Noel D; Polli, Joseph W

    2013-02-01

    This report gives a summary of the key points raised during a roundtable discussion convened at the American Association of Pharmaceutical Scientists 2012 Annual Meeting and Exposition held in Chicago on 17 October 2012. The science of ADME continues to grow, as does the impact of these studies on drug development. Understanding ADME requires efforts from several scientific specialties. With reductions in pharmaceutical company R&D staff there has been a corresponding growth in CROs with the capabilities and expertise to perform ADME work. This roundtable explored the challenges inherent in understanding ADME and the issues that arise when ADME studies shift from in-house study directors to external scientists working within the business model of a CRO. Pharmaceutical industry scientists and procurement specialists can satisfy their expectations by awareness of the growing expertise within CROs and the need for open communication among all partners involved in outsourced work.

  19. KPI Evaluation of the business process execution through event monitoring activity

    OpenAIRE

    Calabr?, Antonello; Lonetti, Francesca; Marchetti, Eda

    2015-01-01

    Nowadays, more and more industrial organizations are using Business Process Model and Notation (BPMN) for process modeling. Data collected during business process execution are used for deriving the key performance indicators (KPI) that allow continuous tracking of the process behavior and measurement of process-specific goals. KPIs evaluation leverages on business process monitoring solutions that can be embedded into the BPM execution framework or integrated as additional facilities. This p...

  20. 对高校图书馆图书编目业务外包的几点思考%Some thoughts on the outsourcing of library books cataloging in University

    Institute of Scientific and Technical Information of China (English)

    张弘

    2015-01-01

    面对高校的连年扩招,教育部的教学评估以及高校图书馆自身运营成本的增加等问题,高校图书馆一些辅助性业务早在20世纪末就已经开始外包给专业公司完成。但作为图书馆核心业务的图书编目、加工,近些年也开始由本馆自行完成转变为委托外部专业图书公司代理加工。面对这一现象,本文在分析图书馆编目业务外包现状的基础上,提出了对外包图书公司的外包前和外包后评价策略,以及加强馆内各部门的沟通与协调机制。%facing the college enrollment in recent years,the teaching evaluation of the Ministry of educa-tion and university library its operating costs increased,University Library some auxiliary businesses early at the end of the 20th century began outsourcing to professional firms to complete.But as the core operation of library cataloging,processing in recent years have begun to the museum itself into external professional book company commissioned agent processing.In the face of this phenomenon,this article in the analysis of Library Cataloging Outsourcing status based on the proposed of book outsourcing company's outsourcing and outsourcing evaluation strategy,and strengthen the museum in the Depart-ment of communication and coordination mechanism.