WorldWideScience

Sample records for business process improvement

  1. Performance improvement - business excellence processes

    Energy Technology Data Exchange (ETDEWEB)

    Doucett, J. [NB Nuclear Power, Point Lepreau, New Brunswick (Canada)

    2010-07-01

    This presentation discusses Performance Improvement which is defined as 'the process of identifying and analyzing important organizational and individual performance gaps, planning for future performance improvement, designing and developing cost-effective and ethically justifiable intervention to close performance gaps, implementing the interventions and evaluating the financial and non-financial results', i.e. making things better. Specifically, it discusses the refurbishment outage at the Point Lepreau Power Plant that began at the end of March 2008. The business risks identified in 2008 were leadership, demographics and management system.

  2. Performance improvement - business excellence processes

    International Nuclear Information System (INIS)

    Doucett, J.

    2010-01-01

    This presentation discusses Performance Improvement which is defined as 'the process of identifying and analyzing important organizational and individual performance gaps, planning for future performance improvement, designing and developing cost-effective and ethically justifiable intervention to close performance gaps, implementing the interventions and evaluating the financial and non-financial results', i.e. making things better. Specifically, it discusses the refurbishment outage at the Point Lepreau Power Plant that began at the end of March 2008. The business risks identified in 2008 were leadership, demographics and management system.

  3. A Repeatable Collaboration Process for Exploring Business Process Improvement Alternatives

    NARCIS (Netherlands)

    Sol, H G; Amiyo, Mercy; Nabukenya, J.

    2012-01-01

    The dynamic nature of organisations has increased demand for business process agility leading to the adoption of continuous Business Process Improvement (BPI). Success of BPI projects calls for continuous process analysis and exploration of several improvement alternatives. These activities are

  4. System Documentation AS Basis For Company Business Process Improvement

    OpenAIRE

    Pelawi, Dewan

    2012-01-01

    Business process is an activity performed together to achieve business goals. Good business process will support the achievement of the organization’s plan to make profit for the company. In order to understand the business process, the business process needs to be documented and analyzed. The purpose of research is to make the system documentation as a basis to improve or complete the ongoing business process. The research method is system documentation. System documentation is a way to desc...

  5. Business Processes Improvement in e-Supply Chains

    Directory of Open Access Journals (Sweden)

    Dragana Rejman Petrovic

    2016-12-01

    Full Text Available The development of a model to improve business processes in e-supply chains involves the use of a process approach to and a methodology for information systems development and includes the definition of the requirement, logical key process modeling with the defined information flow within the logical subsystem, logical data modeling, the logical network and data distribution modeling, and the logical interface modeling in order to meet different users´ needs. In doing so, a variety of methods and techniques for the different development stages of management information systems are used, namely: the business process management, the business process performance management and the analytic hierarchy process as a method for multiple-criteria decision making. This paper analyzes business processes and different types of supply chains in the automotive industry, as the representative of complex systems. Based on the selected key business processes and key performance indicators of business processes, the analytic hierarchy process model is developed, followed by their optimization. The result is the management information system model intended to improve the key business processes in e-supply chains. The research results show that the performance improvement of business processes in e-supply chains, the application of the model to improve the key business processes and the application of Web-based information and communication solutions affect the efficiency and quality of e-supply chains.

  6. A Critical Evaluation and Framework of Business Process Improvement Methods

    NARCIS (Netherlands)

    Vanwersch, R.J.B.; Shahzad, K.; Vanderfeesten, I.; Vanhaecht, K.; Grefen, P.; Pintelon, L.M.; Mendling, J.; van Merode, G.G.; Reijers, H.A.

    2016-01-01

    The redesign of business processes has a huge potential in terms of reducing costs and throughput times, as well as improving customer satisfaction. Despite rapid developments in the business process management discipline during the last decade, a comprehensive overview of the options to

  7. A critical evaluation and framework of business process improvement methods

    NARCIS (Netherlands)

    Vanwersch, R.J.B.; Shahzad, K.; Vanderfeesten, I.T.P.; Vanhaecht, K.; Grefen, P.W.P.J.; Pintelon, L.M.; Mendling, J.; Merode, van G.G.; Reijers, H.A.

    2016-01-01

    The redesign of business processes has a huge potential in terms of reducing costs and throughput times, as well as improving customer satisfaction. Despite rapid developments in the business process management discipline during the last decade, a comprehensive overview of the options to

  8. Business Process Quality Computation : Computing Non-Functional Requirements to Improve Business Processes

    NARCIS (Netherlands)

    Heidari, F.

    2015-01-01

    Business process modelling is an important part of system design. When designing or redesigning a business process, stakeholders specify, negotiate, and agree on business requirements to be satisfied, including non-functional requirements that concern the quality of the business process. This thesis

  9. Elements of knowledge management in the improvement of business processes

    OpenAIRE

    Brajer-Marczak Renata

    2016-01-01

    The key role in process management is played by the systematic analysis, measurement and improvement of processes. The imperative of continuous introduction of changes in processes is the answer to the changing conditions of competition and the great dynamics in the expectations and preferences of customers. Information related to business process should be collected and formalized in order to improve the execution of processes. In connection with the above, it may be stated that the improvem...

  10. An Aspect-Oriented Framework for Business Process Improvement

    Science.gov (United States)

    Pourshahid, Alireza; Mussbacher, Gunter; Amyot, Daniel; Weiss, Michael

    Recently, many organizations invested in Business Process Management Systems (BPMSs) in order to automate and monitor their processes. Business Activity Monitoring is one of the essential modules of a BPMS as it provides the core monitoring capabilities. Although the natural step after process monitoring is process improvement, most of the existing systems do not provide the means to help users with the improvement step. In this paper, we address this issue by proposing an aspect-oriented framework that allows the impact of changes to business processes to be explored with what-if scenarios based on the most appropriate process redesign patterns among several possibilities. As the four cornerstones of a BPMS are process, goal, performance and validation views, these views need to be aligned automatically by any approach that intends to support automated improvement of business processes. Our framework therefore provides means to reflect process changes also in the other views of the business process. A health care case study presented as a proof of concept suggests that this novel approach is feasible.

  11. BUSINESS PROCESS IMPROVEMENT BY APPLYING BENCHMARKING BASED MODEL

    Directory of Open Access Journals (Sweden)

    Aleksandar Vujovic

    2013-09-01

    Full Text Available The choice of theme is identified by the need to improve business processes in organizations, as well as the continuous improvement of overall quality, which is under-represented in the Montenegrin organizations. The state of Montenegro has recognized t he growing importance of small and medium-sized organizations in the development of the national economy. Small and medium-sized organizations are the drivers of future economic growth and development of every country whose competitiveness has to pay special attention. One of the main sources of the competitiveness of small and medium-sized organizations is their pursuit to the business excellence, because it has become the most powerful means of achieving competitive advantage of organizations. The paper investigates certified organizations in Montenegro and their contemporary business and commitment towards business excellence. These organizations in Montenegro adapt its business to international standards and procedures that represent the future of economic growth and development of modern business. Research results of Montenegrin organizations were compared with small and medium-sized organizations from Serbia, which won the awards for business excellence "Quality Oscar" in the category of small and medium-sized organizations, for the last three years (2009, 2010, and 2011. The idea comes from the neccessity of Montenegrin economy to give small contribution in order that small and medium organizations adjust their businesses to the new business.

  12. IMPROVEMENT OF BUSINESS PROCESSES OF THE ORGANIZATION CONSIDERING RISK

    Directory of Open Access Journals (Sweden)

    Дмитро Іванович БЕДРІЙ

    2015-05-01

    Full Text Available It is proposed to analyze the methods of optimization of business processes of the organization. The results of which is proposed to apply to the method of reengineering of business processes of the organization. Conclusions about the need to implement business process reengineering of the organization of the risk having an impact on its operations are made.

  13. USING THE BUSINESS MODEL CANVAS TO IMPROVE INVESTMENT PROCESSES

    DEFF Research Database (Denmark)

    Sort, Jesper Chrautwald; Nielsen, Christian

    2017-01-01

    and the business angels did not fully agree on the value proposition of the investment opportunity. Practical implications — The findings show that entrepreneurs who market their business cases to investors obtain better feedback and a higher chance of funding using the business model canvas. Implications...... of this paper also relate to the preparation of the entrepreneurs and that matchmakers between entrepreneurs and investors can use the business model canvas to facilitate such processes. Originality/value — This paper contributes to both the theory of the investment process as well as the application......Purpose — This paper investigates how entrepreneurs market their business opportunities towards business angels in the investment process. This is achieved by introducing the Business Model Canvas as a mitigating framework to help entrepreneurs in communicating and structuring the information...

  14. Implementing a customer focused continual business improvement program to improve the maintenance process

    International Nuclear Information System (INIS)

    Kharshafdjian, G.; Fisher, C.; Beres, T.; Brooks, S.; Forbes, S.; Krause, M.; McAuley, K.; Wendorf, M.

    2006-01-01

    Global market pressures and increasing competition demands that successful companies establish a continual business improvement program as part of implementing its business strategy. Such programs must be driven by the definition of quality from the customer's perspective. This customer quality focus often requires a change in all aspects of the business including products, services, processes and culture. This paper will describe how Atomic Energy of Canada Limited implemented a Continual Business Improvement Program in their Nuclear Laboratories Business Unit. In particular, to review how the techniques were applied to improve the maintenance process and the status of the project. Customer (internal users of the processes at CRL) feedback has shown repeatedly there is dissatisfaction of the maintenance process. Customers complain about jobs not getting done to schedule or being deferred. A project has been launched with the following goals: to improve the maintenance process customer satisfaction and increase trades wrench time by 30 minutes / trade / day. DMAIC (Define-Measure-Analyze-Improve-Control) methodology was applied to find out the Root Cause(s) of the problem, provide solutions, and implement improvements. The expected Operational Benefits include: Executing work efficiently to quality standards and business performance of the site, improve maintenance efficiencies, reduce cycle time for maintenance process and improve process yield, and improve customer and employee satisfaction. (author)

  15. Implementing a customer focused continual business improvement program to improve the maintenance process

    Energy Technology Data Exchange (ETDEWEB)

    Kharshafdjian, G.; Fisher, C.; Beres, T.; Brooks, S.; Forbes, S.; Krause, M.; McAuley, K.; Wendorf, M. [Atomic Energy of Canada Limited, Chalk River, Ontario (Canada)

    2006-07-01

    Global market pressures and increasing competition demands that successful companies establish a continual business improvement program as part of implementing its business strategy. Such programs must be driven by the definition of quality from the customer's perspective. This customer quality focus often requires a change in all aspects of the business including products, services, processes and culture. This paper will describe how Atomic Energy of Canada Limited implemented a Continual Business Improvement Program in their Nuclear Laboratories Business Unit. In particular, to review how the techniques were applied to improve the maintenance process and the status of the project. Customer (internal users of the processes at CRL) feedback has shown repeatedly there is dissatisfaction of the maintenance process. Customers complain about jobs not getting done to schedule or being deferred. A project has been launched with the following goals: to improve the maintenance process customer satisfaction and increase trades wrench time by 30 minutes / trade / day. DMAIC (Define-Measure-Analyze-Improve-Control) methodology was applied to find out the Root Cause(s) of the problem, provide solutions, and implement improvements. The expected Operational Benefits include: Executing work efficiently to quality standards and business performance of the site, improve maintenance efficiencies, reduce cycle time for maintenance process and improve process yield, and improve customer and employee satisfaction. (author)

  16. Improvement of hospital processes through business process management in Qaem Teaching Hospital: A work in progress.

    Science.gov (United States)

    Yarmohammadian, Mohammad H; Ebrahimipour, Hossein; Doosty, Farzaneh

    2014-01-01

    In a world of continuously changing business environments, organizations have no option; however, to deal with such a big level of transformation in order to adjust the consequential demands. Therefore, many companies need to continually improve and review their processes to maintain their competitive advantages in an uncertain environment. Meeting these challenges requires implementing the most efficient possible business processes, geared to the needs of the industry and market segments that the organization serves globally. In the last 10 years, total quality management, business process reengineering, and business process management (BPM) have been some of the management tools applied by organizations to increase business competiveness. This paper is an original article that presents implementation of "BPM" approach in the healthcare domain that allows an organization to improve and review its critical business processes. This project was performed in "Qaem Teaching Hospital" in Mashhad city, Iran and consists of four distinct steps; (1) identify business processes, (2) document the process, (3) analyze and measure the process, and (4) improve the process. Implementing BPM in Qaem Teaching Hospital changed the nature of management by allowing the organization to avoid the complexity of disparate, soloed systems. BPM instead enabled the organization to focus on business processes at a higher level.

  17. Improved model management with aggregated business process models

    NARCIS (Netherlands)

    Reijers, H.A.; Mans, R.S.; Toorn, van der R.A.

    2009-01-01

    Contemporary organizations invest much efforts in creating models of their business processes. This raises the issue of how to deal with large sets of process models that become available over time. This paper proposes an extension of Event-driven Process Chains, called the aggregate EPC (aEPC),

  18. Business process intelligence

    NARCIS (Netherlands)

    Castellanos, M.; Alves De Medeiros, A.K.; Mendling, J.; Weber, B.; Weijters, A.J.M.M.; Cardoso, J.; Aalst, van der W.M.P.

    2009-01-01

    Business Process Intelligence (BPI,) is an emerging area that is getting increasingly popularfor enterprises. The need to improve business process efficiency, to react quickly to changes and to meet regulatory compliance is among the main drivers for BPI. BPI refers to the application of Business

  19. Models for Delivering Written Business Communication Skills: Improving the Process

    Science.gov (United States)

    Penrod, Catherine B.; Tucker, Mary; Hartman, Katherine B.

    2017-01-01

    Employers, higher education faculty, and accrediting bodies value communication as an important entry-level job skill. Unfortunately, research indicates that college graduates have inadequate communication skills and, in particular, lack strong business writing acumen. The ways business communication is taught, integrated, and assessed varies by…

  20. A Model-driven and Service-oriented framework for the business process improvement

    Directory of Open Access Journals (Sweden)

    Andrea Delgado

    2010-07-01

    Full Text Available Business Process Management (BPM importance and benefits for organizations to focus on their business processes is nowadays broadly recognized, as business and technology areas are embracing and adopting the paradigm. The Service Oriented Computing (SOC paradigm bases software development on services to realize business processes. The implementation of business processes as services helps in reducing the gap between these two areas, easing the communication and understanding of business needs. The Model Driven Development (MDD paradigm bases software development in models, metamodels and languages that allow transformation between them. The automatic generation of service models from business process models is a key issue to support the separation of its definition from its technical implementation. In this article, we present MINERVA framework which applies Model Driven Development (MDD and Service Oriented Computing (SOC paradigms to business processes for the continuous business process improvement in organizations, giving support to the stages defined in the business process lifecycle from modeling to evaluation of its execution.

  1. Improvement of the system of management of business processes of the bank

    Directory of Open Access Journals (Sweden)

    Pereverzev Pavel Petrovich

    2013-07-01

    Full Text Available The aim is to develop a scientific - methodological and scientific - methodological issues of the effective technologies for managing business processes of the bank. It is shown that the development and implementation of detailed functional models of management for all business processes of the bank, establishing a structural relationship between the functions of planning, organizing, recording, monitoring, analysis, management and improvement of the business process management object, and development of additional management information systems, will significantly increase the level of automation of the bank, to improve the existing banking information system and improve the competitiveness of the bank.

  2. DEVELOPMENT OF PERFORMANCE MODEL FOR QUALITY AND PROCESS IMPROVEMENT IN BUSINESS PROCESS SERVICE INDUSTRY

    Directory of Open Access Journals (Sweden)

    Samson Oludapo

    2017-06-01

    Full Text Available When it comes to performance improvement process, literature abounds with lean, agile and lean-agile. Over the years, the implementation of the improvement processes of lean and agile had met with resounding success in the manufacturing, production, and construction industry. For this reason, there is an interest to develop a performance process for business process service industry incorporating the key aspect of lean and agile theory extracted from the extant literature. The researcher reviewed a total of 750 scholarly articles, grouped them according to the relationship to central theme - lean or agile, and thereafter uses factor analysis under principal component method to explain the relationship of the items. The result of this study showed that firms focusing on cost will minimize the investment of resources in business operations this, in turn, will lead to difficulties in responding to changing customer's requirements in terms of volume, delivery, and new product. The implication is that on the long run cost focus strategy negatively influence flexibility.

  3. Improving business processes : does anybody have an idea?

    NARCIS (Netherlands)

    Vanwersch, R.J.B.; Vanderfeesten, I.T.P.; Rietzschel, E.F.; Reijers, H.A.; Motahari-Nezhad, H.R.; Recker, J.; Weidlich, M.

    2015-01-01

    As part of process redesign initiatives, substantial time is spent on the systematic description and analysis of the as-is process. By contrast, to-be scenarios are often generated in a less rigorous way. Only one or a few workshops are organized for this purpose, which rely on the use of techniques

  4. Improving Business Processes : Does Anybody have an Idea?

    NARCIS (Netherlands)

    Vanwersch, Rob; Vanderfeesten, Irene; Rietzschel, Eric; Reijers, Hajo; Motahari-Nezhad, Hamid; Recker, Jan; Weidlich, Matthias

    2015-01-01

    As part of process redesign initiatives, substantial time is spent on the systematic description and analysis of the as-is process. By contrast, to-be scenarios are often generated in a less rigorous way. Only one or a few workshops are organized for this purpose, which rely on the use of techniques

  5. Automatic generation of optimal business processes from business rules

    NARCIS (Netherlands)

    Steen, B.; Ferreira Pires, Luis; Iacob, Maria Eugenia

    2010-01-01

    In recent years, business process models are increasingly being used as a means for business process improvement. Business rules can be seen as requirements for business processes, in that they describe the constraints that must hold for business processes that implement these business rules.

  6. IMPROVEMENT OF AIS FOR CONTROL OF THE BUSINESS PROCESS OF PUBLISHING SCIENTIFIC JOURNALS

    Directory of Open Access Journals (Sweden)

    Olexiy Sakaliuk

    2017-05-01

    Full Text Available We consider business process automation publishing scientific journals. It describes the focal point of publishing houses Odessa National Academy of Food Technology and the automation of business processes. A complex business process models publishing scientific journals. Analyzed organizational structure of Coordinating Centre of Scientific Journals' Publishing ONAFT structure and created its model. Software “CCSJP Manager” was analyzed and found in it "weak areas." Automated information system was modernized. The economic feasibility of the software development was substantiated, and the definition of efficiency. The developed software will accelerate the development of scientific periodicals ONAFT, which in turn improve the academy ratings at the global level, improve its image and credibility.

  7. IMPROVEMENT OF AIS FOR CONTROL OF THE BUSINESS PROCESS OF PUBLISHING SCIENTIFIC JOURNALS

    Directory of Open Access Journals (Sweden)

    O. Yu. Sakaliuk

    2017-06-01

    Full Text Available We consider business process automation publishing scientific journals. It describes the focal point of publishing houses Odessa National Academy of Food Technology and the automation of business processes. A complex business process models publishing scientific journals. Analyzed organizational structure of Coordinating Centre of Scientific Journals' Publishing ONAFT structure and created its model. Software “CCSJP Manager” was analyzed and found in it "weak areas." Automated information system was modernized. The economic feasibility of the software development was substantiated, and the definition of efficiency. The developed software will accelerate the development of scientific periodicals ONAFT, which in turn improve the academy ratings at the global level, improve its image and credibility.

  8. Software Process Improvement: Supporting the Linking of the Software and the Business Strategies

    Science.gov (United States)

    Albuquerque, Adriano Bessa; Rocha, Ana Regina; Lima, Andreia Cavalcanti

    The market is becoming more and more competitive, a lot of products and services depend of the software product and the software is one of the most important assets, which influence the organizations’ businesses. Considering this context, we can observe that the companies must to deal with the software, developing or acquiring, carefully. One of the perspectives that can help to take advantage of the software, supporting effectively the business, is to invest on the organization’s software processes. This paper presents an approach to evaluate and improve the processes assets of the software organizations, based on internationally well-known standards and process models. This approach is supported by automated tools from the TABA Workstation and is part of a wider improvement strategy constituted of three layers (organizational layer, process execution layer and external entity layer). Moreover, this paper presents the experience of use and their results.

  9. 41 CFR 102-193.25 - What type of records management business process improvements should my agency strive to achieve?

    Science.gov (United States)

    2010-07-01

    ... management business process improvements should my agency strive to achieve? 102-193.25 Section 102-193.25...-193.25 What type of records management business process improvements should my agency strive to... correspondence; (b) Design forms that are easy to fill-in, read, transmit, process, and retrieve, and reduce...

  10. Business Process Outsourcing

    OpenAIRE

    Doina FOTACHE; Luminita HURBEAN

    2006-01-01

    Business Process Outsourcing (BPO) is gaining widespread acceptance throughout the US, Europe, South America and Asia Pacific as the top executives of leading multinationals turn to outsourcing as a strategic management tool for improving corporate performance, profitability and shareholder value. BPO started to emerge a few years ago as follow-on to IT outsourcing. The concept is not new; BPO is the contracting of a specific business task. Outsourcing focuses on adding value typically to non...

  11. Semantic Business Process Modeling

    OpenAIRE

    Markovic, Ivan

    2010-01-01

    This book presents a process-oriented business modeling framework based on semantic technologies. The framework consists of modeling languages, methods, and tools that allow for semantic modeling of business motivation, business policies and rules, and business processes. Quality of the proposed modeling framework is evaluated based on the modeling content of SAP Solution Composer and several real-world business scenarios.

  12. Capital Improvements Business Line

    Science.gov (United States)

    2012-08-08

    NAVFAC Southwest Dan Waid Program & Business Mgmt NAVFAC SW Capital Improvements Business Line NAVFAC SW 8 August 2012 1 Report...REPORT TYPE 3. DATES COVERED 00-00-2012 to 00-00-2012 4. TITLE AND SUBTITLE Capital Improvements Business Line 5a. CONTRACT NUMBER 5b. GRANT...AVAILABILITY STATEMENT Approved for public release; distribution unlimited 13. SUPPLEMENTARY NOTES Presented at the 2012 Navy Gold Coast Small Business

  13. A Marketing approach on how continuous processes improvement can contribute to hotel business Organic Growth

    Directory of Open Access Journals (Sweden)

    Ioana-Simona IVASCIUC

    2015-12-01

    Full Text Available Generating sustainable growth and profits is like finding a unicorn for most managers. Organic growth should be considered as an alternative for long-term growth in the hotel business. Designing the service process to deliver what customers expect from the hotel offer is a crucial component of encounter marketing. Hotels need to embrace the changes and ensure that their internal processes are aligned not just to current trends, but also to the expected future changes. Keeping up with global changes and trends of any kind, evaluating their impact on your business, continuous improving of the services using PDCA cycle, Six Sigma or Lean principles, are the keys to long-term organic growth.

  14. Knowledge management as a tool for improving business processes: an action research approach

    Directory of Open Access Journals (Sweden)

    Aurora Martínez-Martínez

    2018-04-01

    Full Text Available Purpose: The aim of this study is to investigate the importance of Knowledge Management as a tool for improving business processes in a different context from the industrial organizations, as an archaeological museum. Design/methodology/approach: Using data collected from the National Museum of the Sultanate of Oman in Muscat, a methodology for analysis and improvement of processes (the Business Cycle Management Process, CMP is designed and validated. This application is described as an eight phases process based on Six Sigma DMAIC. The model has a characteristic "P" shape. Findings: As the results obtained by the process improvement initiative show, we highlight the relevance of the improvement in all aspects regarding the security in showcases in that context. Research limitations/implications: The complexity of implementing indicators and the partial vision of the project as data were only obtained from a part of one of the companies involved in the construction of the museum. An important implication of this paper is in order to present a methodology to improve the museum processes focusing on the reduction of errors and also adding value for the visitors. Practical implications: The relevance to intervene on certain relevant variables at different levels of management performance is verified. Social implications: Improving the quality of leisure services in order to the identification of certain challenges regarding the nature and competitiveness of cultural services. Originality/value: The current work has served as a repository of knowledge applicable to new similar projects, in which to take into account the peculiarities of each case and in particular the level of quality demanded by the client in a cultural context. It is important to take into account the degree of avoidable dissatisfaction (number of solvable problems that would lead to dissatisfaction, the opportunity for improvement, the reduction of operational waste and the need

  15. Measuring Business Process Learning with Enterprise Resource Planning Systems to Improve the Value of Education

    Science.gov (United States)

    Monk, Ellen F.; Lycett, Mark

    2016-01-01

    Enterprise Resource Planning Systems (ERP) are very large and complex software packages that run every aspect of an organization. Increasingly, ERP systems are being used in higher education as one way to teach business processes, essential knowledge for students competing in today's business environment. Past research attempting to measure…

  16. UML in business process modeling

    Directory of Open Access Journals (Sweden)

    Bartosz Marcinkowski

    2013-03-01

    Full Text Available Selection and proper application of business process modeling methods and techniques have a significant impact on organizational improvement capabilities as well as proper understanding of functionality of information systems that shall support activity of the organization. A number of business process modeling notations were popularized in practice in recent decades. Most significant of the notations include Business Process Modeling Notation (OMG BPMN and several Unified Modeling Language (OMG UML extensions. In this paper, the assessment whether one of the most flexible and strictly standardized contemporary business process modeling notations, i.e. Rational UML Profile for Business Modeling, enable business analysts to prepare business models that are all-embracing and understandable by all the stakeholders. After the introduction, methodology of research is discussed. Section 2 presents selected case study results. The paper is concluded with a summary.

  17. Business Process Outsourcing

    Directory of Open Access Journals (Sweden)

    Doina FOTACHE

    2006-01-01

    Full Text Available Business Process Outsourcing (BPO is gaining widespread acceptance throughout the US, Europe, South America and Asia Pacific as the top executives of leading multinationals turn to outsourcing as a strategic management tool for improving corporate performance, profitability and shareholder value. BPO started to emerge a few years ago as follow-on to IT outsourcing. The concept is not new; BPO is the contracting of a specific business task. Outsourcing focuses on adding value typically to non-core and non-complex activities by buying in best practices and economies of scale. Because reduce costs, focus on core strategic activities and improve customer service, an increasing number of organizations in both the public and the private sector are looking toward BPO as a solution to their needs.

  18. Staff Training for Business Process Improvement: The Benefit of Role-Plays in the Case of KreditSim

    Science.gov (United States)

    Borner, Rene; Moormann, Jurgen; Wang, Minhong

    2012-01-01

    Purpose: The paper aims to explore staff's experience with role-plays using the example of training bank employees in Six Sigma as a major methodology for business process improvement. Design/methodology/approach: The research is based on a case study. A role-play, KreditSim, is used to simulate a loan approval process that has to be improved by…

  19. Networked business process management

    NARCIS (Netherlands)

    Grefen, P.W.P.J.

    2013-01-01

    In the current economy, a shift can be seen from stand-alone business organizations to networks of tightly collaborating business organizations. To allow this tight collaboration, business process management in these collaborative networks is becoming increasingly important. This paper discusses

  20. SELECTION OF BUSINESS STRATEGIES FOR QUALITY IMPROVEMENT USING FUZZY ANALYTICAL HIERARCHY PROCESS

    Directory of Open Access Journals (Sweden)

    Prasun Das

    2010-12-01

    Full Text Available Fuzzy linguistic concepts are often used to enhance the traditional analytic hierarchy process (AHP in capturing the fuzziness and subjectiveness of decision makers' judgments. In this paper, fuzzy AHP methodology is adopted for selection of the strategies for business improvement in an Indian industry as a decision making problem. Due to simplicity and effectiveness, triangular fuzzy numbers are adopted as a reference to indicate the influence strength of each element in the hierarchy structure. The confidence level and the optimistic levels of multiple decision makers are captured by using ? -cut based fuzzy number methods. This fuzzy set theory based multi-attribute decision making method is found to be quite useful and effective in industrial environment.

  1. Integrating utilization-focused evaluation with business process modeling for clinical research improvement.

    Science.gov (United States)

    Kagan, Jonathan M; Rosas, Scott; Trochim, William M K

    2010-10-01

    New discoveries in basic science are creating extraordinary opportunities to design novel biomedical preventions and therapeutics for human disease. But the clinical evaluation of these new interventions is, in many instances, being hindered by a variety of legal, regulatory, policy and operational factors, few of which enhance research quality, the safety of study participants or research ethics. With the goal of helping increase the efficiency and effectiveness of clinical research, we have examined how the integration of utilization-focused evaluation with elements of business process modeling can reveal opportunities for systematic improvements in clinical research. Using data from the NIH global HIV/AIDS clinical trials networks, we analyzed the absolute and relative times required to traverse defined phases associated with specific activities within the clinical protocol lifecycle. Using simple median duration and Kaplan-Meyer survival analysis, we show how such time-based analyses can provide a rationale for the prioritization of research process analysis and re-engineering, as well as a means for statistically assessing the impact of policy modifications, resource utilization, re-engineered processes and best practices. Successfully applied, this approach can help researchers be more efficient in capitalizing on new science to speed the development of improved interventions for human disease.

  2. Understanding the IT/business partnership - a business process perspective

    DEFF Research Database (Denmark)

    Siurdyban, Artur

    2014-01-01

    From a business process perspective, the business value of information technologies (IT) stems from how they improve or enable business processes. At the same time, in the field of strategic IT/business alignment, the locus of discussion has been how IT/business partnerships enhance the value of IT....... Despite this apparent relationship, the business process perspective has been absent from the IT/business alignment discussion. In this paper, we use the case of an industrial company to develop a model for understanding IT/business partnerships in business process terms. Based on our findings, we define...... these partnerships by allocating responsibilities between central IT and the local business during two stages of a process lifecycle: formation and standardization. The significance of the findings lies in how the model’s configuration leads to different types of IT units’ process centricity. This in turn affects...

  3. Business Process Improvement in Organizational Design of E-Government Services.

    NARCIS (Netherlands)

    O.F. Aydinli; S. Brinkkemper; J.P.P. Ravesteijn

    2009-01-01

    This paper describes a business process and organizational re-design and implementation project for an e-government service organization. In this project the initial process execution time of a Virtual Private Network (VPN) connection request has been reduced from some 60 days to 2 days. This has

  4. Business Process Inventory

    Data.gov (United States)

    Office of Personnel Management — Inventory of maps and descriptions of the business processes of the U.S. Office of Personnel Management (OPM), with an emphasis on the processes of the Office of the...

  5. Gaining insight into business networks : A simulation based support environment to improve process orchestration

    NARCIS (Netherlands)

    Tewoldeberhan, T.W.

    2005-01-01

    In today's world, organizations are becoming increasingly interested in using business networks as a means to adapt to the ever-changing environment to increase their performance level. As a result, the focus of efforts to improve the performance of organizations has shifted from organizational

  6. Matchmaking for business processes

    NARCIS (Netherlands)

    Wombacher, Andreas; Fankhauser, Peter; Mahleko, Bendick; Neuhold, Erich

    2003-01-01

    Web services have a potential to enhance B2B ecommerce over the Internet by allowing companies and organizations to publish their business processes on service directories where potential trading partners can find them. This can give rise to new business paradigms based on ad-hoc trading relations

  7. A Marketing approach on how continuous processes improvement can contribute to hotel business Organic Growth

    OpenAIRE

    Ioana-Simona IVASCIUC; Gheorghe EPURAN

    2015-01-01

    Generating sustainable growth and profits is like finding a unicorn for most managers. Organic growth should be considered as an alternative for long-term growth in the hotel business. Designing the service process to deliver what customers expect from the hotel offer is a crucial component of encounter marketing. Hotels need to embrace the changes and ensure that their internal processes are aligned not just to current trends, but also to the expected future changes. Keeping u...

  8. Business process quality management

    NARCIS (Netherlands)

    Reijers, H.A.; Mendling, J.; Recker, J.; Brocke, vom J.; Rosemann, M.

    2010-01-01

    Abstract Process modeling is a central element in any approach to Business Process Management (BPM). However, what hinders both practitioners and aca demics is the lack of support for assessing the quality of process models — let alone realizing high quality process models. Existing frameworks are

  9. Designing Process Improvement of Finished Good On Time Release and Performance Indicator Tool in Milk Industry Using Business Process Reengineering Method

    Science.gov (United States)

    Dachyar, M.; Christy, E.

    2014-04-01

    To maintain position as a major milk producer, the Indonesian milk industry should do some business development with the purpose of increasing customer service level. One strategy is to create on time release conditions for finished goods which will be distributed to customers and distributors. To achieve this condition, management information systems of finished goods on time release needs to be improved. The focus of this research is to conduct business process improvement using Business Process Reengineering (BPR). The deliverable key of this study is a comprehensive business strategy which is the solution of the root problems. To achieve the goal, evaluation, reengineering, and improvement of the ERP system are conducted. To visualize the predicted implementation, a simulation model is built by Oracle BPM. The output of this simulation showed that the proposed solution could effectively reduce the process lead time and increase the number of quality releases.

  10. A Plan for Academic Biobank Solvency-Leveraging Resources and Applying Business Processes to Improve Sustainability.

    Science.gov (United States)

    Uzarski, Diane; Burke, James; Turner, Barbara; Vroom, James; Short, Nancy

    2015-10-01

    Researcher-initiated biobanks based at academic institutions contribute valuable biomarker and translational research advances to medicine. With many legacy banks once supported by federal funding, reductions in fiscal support threaten the future of existing and new biobanks. When the Brain Bank at Duke University's Bryan Alzheimer's Disease Center (ADRC) faced a funding crisis, a collaborative, multidisciplinary team embarked on a 2-year biobank sustainability project utilizing a comprehensive business strategy, dedicated project management, and a systems approach involving many Duke University entities. By synthesizing and applying existing knowledge, Duke Translational Medicine Institute created and launched a business model that can be adjusted and applied to legacy and start-up academic biobanks. This model provides a path to identify new funding mechanisms, while also emphasizing improved communication, business development, and a focus on collaborating with industry to improve access to biospecimens. Benchmarks for short-term Brain Bank stabilization have been successfully attained, and the evaluation of long-term sustainability metrics is ongoing. © 2015 Wiley Periodicals, Inc.

  11. A Plan for Academic Biobank Solvency—Leveraging Resources and Applying Business Processes to Improve Sustainability

    Science.gov (United States)

    Burke, James; Turner, Barbara; Vroom, James; Short, Nancy

    2015-01-01

    Abstract Researcher‐initiated biobanks based at academic institutions contribute valuable biomarker and translational research advances to medicine. With many legacy banks once supported by federal funding, reductions in fiscal support threaten the future of existing and new biobanks. When the Brain Bank at Duke University's Bryan Alzheimer's Disease Center (ADRC) faced a funding crisis, a collaborative, multidisciplinary team embarked on a 2‐year biobank sustainability project utilizing a comprehensive business strategy, dedicated project management, and a systems approach involving many Duke University entities. By synthesizing and applying existing knowledge, Duke Translational Medicine Institute created and launched a business model that can be adjusted and applied to legacy and start‐up academic biobanks. This model provides a path to identify new funding mechanisms, while also emphasizing improved communication, business development, and a focus on collaborating with industry to improve access to biospecimens. Benchmarks for short‐term Brain Bank stabilization have been successfully attained, and the evaluation of long‐term sustainability metrics is ongoing. PMID:25996355

  12. Business process transformation

    CERN Document Server

    Grover, Varun

    2015-01-01

    Featuring contributions from prominent thinkers and researchers, this volume in the ""Advances in Management Information Systems"" series provides a rich set of conceptual, empirical, and introspective studies that epitomize fundamental knowledge in the area of Business Process Transformation. Processes are interpreted broadly to include operational and managerial processes within and between organizations, as well as those involved in knowledge generation. Transformation includes radical and incremental change, its conduct, management, and outcome. The editors and contributing authors pay clo

  13. Business process support

    Energy Technology Data Exchange (ETDEWEB)

    Carle, Adriana; Fiducia, Daniel [Transportadora de Gas del Sur S.A. (TGS), Buenos Aires (Argentina)

    2005-07-01

    This paper is about the own development of business support software. The developed applications are used to support two business processes: one of them is the process of gas transportation and the other is the natural gas processing. This software has interphases with the ERP SAP, software SCADA and on line gas transportation simulation software. The main functionalities of the applications are: entrance on line real time of clients transport nominations, transport programming, allocation of the clients transport nominations, transport control, measurements, balanced pipeline, allocation of gas volume to the gas processing plants, calculate of product tons processed in each plant and tons of product distributed to clients. All the developed software generates information to the internal staff, regulatory authorities and clients. (author)

  14. Business process simulation

    NARCIS (Netherlands)

    Aalst, van der W.M.P.; Nakatumba, J.; Rozinat, A.; Russell, N.C.; Brocke, vom J.; Rosemann, M.

    2010-01-01

    Although simulation is typically considered as relevant and highly applicable, in reality the use of simulation is limited. Many organizations have tried to use simulation to analyze their business processes at some stage. However, few are using simulation in a structured and effective manner. This

  15. Business Model Process Configurations

    DEFF Research Database (Denmark)

    Taran, Yariv; Nielsen, Christian; Thomsen, Peter

    2015-01-01

    , by developing (inductively) an ontological classification framework, in view of the BM process configurations typology developed. Design/methodology/approach – Given the inconsistencies found in the business model studies (e.g. definitions, configurations, classifications) we adopted the analytical induction...

  16. Kaizen: a process improvement model for the business of health care and perioperative nursing professionals.

    Science.gov (United States)

    Tetteh, Hassan A

    2012-01-01

    Kaizen is a proven management technique that has a practical application for health care in the context of health care reform and the 2010 Institute of Medicine landmark report on the future of nursing. Compounded productivity is the unique benefit of kaizen, and its principles are change, efficiency, performance of key essential steps, and the elimination of waste through small and continuous process improvements. The kaizen model offers specific instruction for perioperative nurses to achieve process improvement in a five-step framework that includes teamwork, personal discipline, improved morale, quality circles, and suggestions for improvement. Published by Elsevier Inc.

  17. Fundamentals of business process management

    NARCIS (Netherlands)

    Dumas, Marlon; La Rosa, Marcello; Mendling, Jan; Reijers, Hajo A.

    2018-01-01

    This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial

  18. Business Process Innovation: The LEGO Case

    DEFF Research Database (Denmark)

    Møller, Charles; Hansen, P.K.

    2006-01-01

    Most organizations today are required not only to establish effective business processes but they are required to accommodate for changing business conditions at an increasing rate. Many business processes extend beyond the boundary of the enterprise into the supply chain and the information...... process innovation (BPI) in future organizations. This paper explores the applicability of one particular methodology for Business Process Innovation to deal with the challenge that the LEGO organization is facing with the alignment of their product development process and their supply chain. The paper...... infrastructure therefore is critical. Today nearly every business relies on their Enterprise System (ES) for process integration and the future generations of Enterprise Systems will increasingly be driven by business process models. Consequently process modelling and improvement will become vital for business...

  19. Business-oriented process improvement: practices and experiences at Thales Naval The Netherlands (TNNL)

    NARCIS (Netherlands)

    Trienekens, J.J.M.; Kusters, R.J.; Rendering, B.; Stokla, K.

    2005-01-01

    Over the last decade many organizations are increasingly concerned with the improvement of their hardware/software development processes. The Capability Maturity Model and ISO9001 are well-known approaches that are applied in these initiatives. However, one of the major bottlenecks to the success of

  20. Business process management: a survey

    NARCIS (Netherlands)

    Aalst, van der W.M.P.; Hofstede, ter A.H.M.; Weske, M.H.; Aalst, van der W.M.P.; Hofstede, ter A.H.M.; Weske, M.H.

    2003-01-01

    Business Process Management (BPM) includes methods, techniques, and tools to support the design, enactment, management, and analysis of operational business processes. It can be considered as an extension of classical Workflow Management (WFM) systems and approaches. Although the practical relevance

  1. Army Needs to Improve Controls and Audit Trails for the General Fund Enterprise Business System Acquire-to-Retire Business Process

    Science.gov (United States)

    2013-09-13

    Event 1.4.4,” August 7, 2012 AAA Attestation Report A-2010-0187- FFM , “General Fund Enterprise Business System - Federal Financial Management...Improvement Act Compliance. Examination of Requirements Through Test Event 1.4.0,” September 14, 2010 AAA Audit Report A-2009-0232- FFM , “General Fund...September 30, 2009 AAA Audit Report A-2009-0231- FFM , “General Fund Enterprise Business System - Federal Financial Management Improvement Act

  2. The Predictive Aspect of Business Process Intelligence

    DEFF Research Database (Denmark)

    Pérez, Moisés Lima; Møller, Charles

    2007-01-01

    This paper presents the arguments for a research proposal on predicting business events in a Business Process Intelligence (BPI) context. The paper argues that BPI holds a potential for leveraging enterprise benefits by supporting real-time processes. However, based on the experiences from past...... business intelligence projects the paper argues that it is necessary to establish a new methodology to mine and extract the intelligence on the business level which is different from that, which will improve a business process in an enterprise. In conclusion the paper proposes a new research project aimed...

  3. A Process for Assessing and Improving Business Writing at the MBA Level

    Science.gov (United States)

    May, Gary L.; Thompson, Margaret A.; Hebblethwaite, Jennifer

    2012-01-01

    Assurance of learning continues to be a hot topic in higher education. Both accreditation agencies and employers are asking a key question: Are we graduating students who actually have the knowledge and skills that we promise? This case study focuses on business writing in an MBA program and presents a prescriptive, five-step program to improve…

  4. E-tool for business processes to improve travel time reliability.

    Science.gov (United States)

    2015-01-01

    The etool can be found on the TRB website by following this link: http://www.trb.org/Main/Blurbs/170579.aspx The research team developed an e-tool that can be used by practitioners for planning, implementing, integrating, and analyzing business proce...

  5. The Elements of Business Process Change

    African Journals Online (AJOL)

    user

    and are actually derived; and the impact of BPC endeavors on business processes and on ..... it also helps improve relationships with customers and suppliers, empower employees, and improve ..... Reduced budget consumption. 2.79. 1.1. 8.

  6. The Elements of Business Process Change

    African Journals Online (AJOL)

    user

    organization and employees' empowerment recommended in the BPC literature. ... failure, selecting policy directions, and designing effective and efficient program. ... performance management, and business process change that is considered .... the new processes result in dramatic improvements including reduced work.

  7. BUSINESS PROCESS REENGINEERING

    Directory of Open Access Journals (Sweden)

    Magdalena LUCA (DEDIU

    2014-06-01

    Full Text Available Business process reengineering determines the change of organizational functions from an orientation focused on operations through a multidimensional approach. Former employees who were mere executors are now determined to take their own decisions and as a result the functional departments lose their reason to exist. Managers do not act anymore as supervisors, but mainly as mentors, while the employees focus more attention on customer needs and less than the head’s. Under these conditions, new organizational paradigms are required, the most important being that of learning organizations. In order to implement a reengineering of the economic processes and promoting a new organizational paradigm the information technology plays a decisive role. The article presents some results obtained in a research theme ANSTI funded by contract no. 501/2000. Economic and financial analysis is performed in order to know the current situation to achieve better results in the future. One of its objectives is the production analyzed as a labour process and the interaction elements of this process. The indicators investigated in the analysis of financial and economic activity of production reflect the development directions, the means and resources to accomplish predetermined objectives and express the results and effectiveness of what is expected.

  8. Business processes in organizational diagnosis

    OpenAIRE

    Janićijević, Nebojša

    2010-01-01

    The paper points out why and how it is necessary to include business processes into organizational diagnosis as a first step in the process of organizational change management. First, the necessity of including business processes into diagnostic models which are used during the performing of organizational changes is proved in the paper. Next, the business processes’ components and characteristics which need to be included into organizational diagnosis are defined, and the way in which they a...

  9. Business Process Simulation: Requirements for Business and Resource Models

    Directory of Open Access Journals (Sweden)

    Audrius Rima

    2015-07-01

    Full Text Available The purpose of Business Process Model and Notation (BPMN is to provide easily understandable graphical representation of business process. Thus BPMN is widely used and applied in various areas one of them being a business process simulation. This paper addresses some BPMN model based business process simulation problems. The paper formulate requirements for business process and resource models in enabling their use for business process simulation.

  10. Business process simulation revisited

    NARCIS (Netherlands)

    Aalst, van der W.M.P.; Barjis, J.

    2010-01-01

    Computer simulation attempts to "mimic" real-life or hypothetical behavior on a computer to see how processes or systems can be improved and to predict their performance under different circumstances. Simulation has been successfully applied in many disciplines and is considered to be a relevant and

  11. MANAGEMENT ANALYSIS AS MEANS OF IMPROVING THE BUSINESS PROCESSES AT THE TOURIST ENTERPRISE: A CASE STUDY

    OpenAIRE

    Glyusa Rafaelovna Bakieva; Lenara Fanilevna Muftieva

    2016-01-01

    In modern conditions of the Russian economy is particularly important for the sustainable functioning of the entire domestic tourism industry and the individual tourist enterprises. The need to improve strategic management of the enterprise is confirmed by a series of bankruptcies of travel companies of Russia: "Neva", "Ideal tour", "Expotour", "Wind Rose. World", "Labyrint" and others. By March 2015, according to the Association of tour operators of Russia (ATOR), the number of tour operator...

  12. Verifying business processes using spin

    NARCIS (Netherlands)

    Janssen, W.; Mateescu, R.; Mauw, S.; Springintveld, J.; Holzmann, G.; Najm, E.; Serhrouchni, A.

    1998-01-01

    We present an application of the Spin model-checker in Testbed, a framework for business process reengineering. Business processes are described by end-users of Testbed in a graphi- cal language with a causality-based semantics, called Amber. The Amber language contains various constructs describing

  13. Fast business process similarity search

    NARCIS (Netherlands)

    Yan, Z.; Dijkman, R.M.; Grefen, P.W.P.J.

    2012-01-01

    Nowadays, it is common for organizations to maintain collections of hundreds or even thousands of business processes. Techniques exist to search through such a collection, for business process models that are similar to a given query model. However, those techniques compare the query model to each

  14. BUSINESS PROCESS REENGINEERING AS THE METHOD OF PROCESS MANAGEMENT

    Directory of Open Access Journals (Sweden)

    O. Honcharova

    2013-09-01

    Full Text Available The article is devoted to the analysis of process management approach. The main understanding of process management approach has been researched in the article. The definition of process and process management has been given. Also the methods of business process improvement has been analyzed, among them are fast-analysis solution technology (FAST, benchmarking, reprojecting and reengineering. The main results of using business process improvement have been described in figures of reducing cycle time, costs and errors. Also the tasks of business process reengineering have been noticed. The main stages of business process reengineering have been noticed. The main efficiency results of business process reengineering and its success factors have been determined.

  15. GREEN BUSINESS PROCESS MANAGEMENT: A RESEARCH AGENDA

    Directory of Open Access Journals (Sweden)

    Aditya Ghose

    2010-01-01

    Full Text Available There is a global consensus on the need to reduce our collective carbon footprint. While much research attention has focused on developing alternative energy sources, automotive technologies or waste disposal techniques, we often ignore the fact that the ability to optimize (existing operations to reduce their emissions impact is fundamental to this exercise. Business process management (BPM technology, with its focus on understanding, modelling and improving/optimizing business processes, is a key starting point. Process modelling technology has applications beyond what we would traditionally describe as business processes - we can also model and improve manufacturing and other "physical" processes. This paper describes the contours of the emerging research landscape in green business process management and presents some early results in this area.

  16. Business process model repositories : efficient process retrieval

    NARCIS (Netherlands)

    Yan, Z.

    2012-01-01

    As organizations increasingly work in process-oriented manner, the number of business process models that they develop and have to maintain increases. As a consequence, it has become common for organizations to have collections of hundreds or even thousands of business process models. When a

  17. MANAGEMENT ANALYSIS AS MEANS OF IMPROVING THE BUSINESS PROCESSES AT THE TOURIST ENTERPRISE: A CASE STUDY

    Directory of Open Access Journals (Sweden)

    Glyusa Rafaelovna Bakieva

    2016-12-01

    Full Text Available In modern conditions of the Russian economy is particularly important for the sustainable functioning of the entire domestic tourism industry and the individual tourist enterprises. The need to improve strategic management of the enterprise is confirmed by a series of bankruptcies of travel companies of Russia: "Neva", "Ideal tour", "Expotour", "Wind Rose. World", "Labyrint" and others. By March 2015, according to the Association of tour operators of Russia (ATOR, the number of tour operators in outbound tourism in The Unified State Register decreased for 30% in comparison with March 2014. For tour operators specializing in outbound tourism, the annual turnover of which does not exceed 250 million rubles, the amount of financial guarantees is 30 million rubles. If the turnover is more than 250 million rubles, the financial guarantee shall be not less than 12% of the total sales. For domestic and outbound tourism financial guarantees amount to 500 thousand rubles. Thus, for most of the tour operators with small volumes, set low thresholds of financial security. This is the first reason of bankruptcy. Russian tour operators have the ability to dump at any time of the year in the expectation that in peak season they will cover losses incurred.

  18. Resolving Business Process Interference via Dynamic Reconfiguration

    NARCIS (Netherlands)

    van Beest, Nick R. T. P.; Bulanov, Pavel; Wortmann, Hans; Lazovik, Alexander; Maglio, PP; Weske, M; Yang, J; Fantinato, M

    2010-01-01

    For business processes supported by service-oriented information systems, concurrent execution of business processes still may yield undesired business outcomes as a result of process interference. For instance, concurrent processes may partially depend on a semantically identical process variable,

  19. Advanced business process management in networked E-business scenarios

    NARCIS (Netherlands)

    Grefen, P.W.P.J.; Türetken, O.

    2017-01-01

    In the modern economy, we see a shift towards networked business scenarios. In many contemporary situations, the operation of multiple organizations is tightly coupled in collaborative business networks. To allow this tightly coupled collaboration, business process management (BPM) in these

  20. Business Process Customization using Process Merging Techniques

    NARCIS (Netherlands)

    Bulanov, Pavel; Lazovik, Alexander; Aiello, Marco

    2012-01-01

    One of the important application of service composition techniques lies in the field of business process management. Essentially a business process can be considered as a composition of services, which is usually prepared by domain experts, and many tasks still have to be performed manually. These

  1. Environmental management of business processes

    Directory of Open Access Journals (Sweden)

    Vesna Čančer

    2000-01-01

    Full Text Available Since the decision-makers in enterprises will accept the goals of environmental management only if they are motivated enough, comprehensible and useful tools should be generated to support environmentally oriented business decision-making. For that reason, a general optimisation model of the multiphase business process is presented in this paper. This model includes the possibilities for an integrated approach to environmental protection so that it can be applied as a scenario by the business process simulation for the evaluation of environmentally oriented business decisions on business performance. Furthermore, development and application possibilities of the presented model are introduced. Some measures of resource efficiency are developed using the presented optimisation model.

  2. General Process for Business Idea Generation

    OpenAIRE

    Halinen, Anu

    2017-01-01

    This thesis presents a process for generating ideas with the intent to propagate new business within a micro-company. Utilizing this newly proposed process, generation of new ideas will be initiated allowing for subsequent business plans to be implemented to grow the existing customer base. Cloudberrywind is a family-owned and family-operated micro company in the Finnish region that offers information technology consulting services and support for project management to improve company efficie...

  3. Business process modeling for the Virginia Department of Transportation : a demonstration with the integrated six-year improvement program and the statewide transportation improvement program.

    Science.gov (United States)

    2005-01-01

    This effort demonstrates business process modeling to describe the integration of particular planning and programming activities of a state highway agency. The motivations to document planning and programming activities are that: (i) resources for co...

  4. Business process modeling for the Virginia Department of Transportation : a demonstration with the integrated six-year improvement program and the statewide transportation improvement program : executive summary.

    Science.gov (United States)

    2005-01-01

    This effort demonstrates business process modeling to describe the integration of particular planning and programming activities of a state highway agency. The motivations to document planning and programming activities are that: (i) resources for co...

  5. Business process modeling in healthcare.

    Science.gov (United States)

    Ruiz, Francisco; Garcia, Felix; Calahorra, Luis; Llorente, César; Gonçalves, Luis; Daniel, Christel; Blobel, Bernd

    2012-01-01

    The importance of the process point of view is not restricted to a specific enterprise sector. In the field of health, as a result of the nature of the service offered, health institutions' processes are also the basis for decision making which is focused on achieving their objective of providing quality medical assistance. In this chapter the application of business process modelling - using the Business Process Modelling Notation (BPMN) standard is described. Main challenges of business process modelling in healthcare are the definition of healthcare processes, the multi-disciplinary nature of healthcare, the flexibility and variability of the activities involved in health care processes, the need of interoperability between multiple information systems, and the continuous updating of scientific knowledge in healthcare.

  6. Business Process Modelling for Measuring Quality

    NARCIS (Netherlands)

    Heidari, F.; Loucopoulos, P.; Brazier, F.M.

    2013-01-01

    Business process modelling languages facilitate presentation, communication and analysis of business processes with different stakeholders. This paper proposes an approach that drives specification and measurement of quality requirements and in doing so relies on business process models as

  7. A taxonomy of business processes

    OpenAIRE

    ANGEL ANTONIO DIAZ; Luis Eduardo Solís

    2004-01-01

    This study aims to gain a better understanding of key business processes. The processes of the firm are analyzed, proposing a classification of eight generic intra-organizational processes, and eleven generic inter-organizational processes, as well as criteria for the determination of the criticality of these processes and key performance indicators. Using these criteria critical intra-organizational and inter-organizational processes are identified in sixteen industrial sectors. Through a be...

  8. Business process simulation - tool survey

    NARCIS (Netherlands)

    Jansen-Vullers, M.H.; Netjes, M.; Jensen, K.

    2006-01-01

    In the nineties, more and more attention was raised for process oriented analysis of the performance of companies. Nowadays, many process aware information systems are implemented (e.g., workflow management systems) and business processes are evaluated and redesigned. The discipline related to this

  9. Application of the methodology for improving the business processes for the compamy for Airport services TAV Airports Holding, Macedonia

    OpenAIRE

    Mitreva, Elizabeta; Taskov, Nako; Lazarovski, Zlatko

    2015-01-01

    In this paper we will make a full diagnosis of some business processes in the company for Airport services TAV Airports Holding, Macedonia. Based on the analysis we have made on the existing quality system an appropriate methodology is designed for each feature of the TQM (Total Quality Management) system in order to find the optimal solution for smooth operation of the airport traffic, in order to meet the wishes and needs of the customer, while the company makes a profit. The methodol...

  10. A Structural Reliability Business Process Modelling with System Dynamics Simulation

    OpenAIRE

    Lam, C. Y.; Chan, S. L.; Ip, W. H.

    2010-01-01

    Business activity flow analysis enables organizations to manage structured business processes, and can thus help them to improve performance. The six types of business activities identified here (i.e., SOA, SEA, MEA, SPA, MSA and FIA) are correlated and interact with one another, and the decisions from any business activity form feedback loops with previous and succeeding activities, thus allowing the business process to be modelled and simulated. For instance, for any company that is eager t...

  11. Process improvement : the creation and evaluation of process alternatives

    NARCIS (Netherlands)

    Netjes, M.

    2010-01-01

    Companies continuously strive to improve their processes to increase productivity and delivered quality against lower costs. With Business Process Redesign (BPR) projects such improvement goals can be achieved. BPR involves the restructuring of business processes, stimulated by the application of

  12. Comparative analysis of business rules and business process modeling languages

    Directory of Open Access Journals (Sweden)

    Audrius Rima

    2013-03-01

    Full Text Available During developing an information system is important to create clear models and choose suitable modeling languages. The article analyzes the SRML, SBVR, PRR, SWRL, OCL rules specifying language and UML, DFD, CPN, EPC and IDEF3 BPMN business process modeling language. The article presents business rules and business process modeling languages theoretical comparison. The article according to selected modeling aspects of the comparison between different business process modeling languages ​​and business rules representation languages sets. Also, it is selected the best fit of language set for three layer framework for business rule based software modeling.

  13. Aktuelles Schlagwort: Business Process Intelligence

    NARCIS (Netherlands)

    Mutschler, B.B.; Reichert, M.U.

    In jüngerer Vergangenheit rückt vermehrt die Erfassung und Analyse von Prozessechtdaten (z.B. zum Start und Ende von Prozessaktivitäten) in den Blickpunkt. Solche Daten werden von den meisten prozessorientierten Informationssystemen geliefert. Das Schlagwort Business Process Intelligence (BPI)

  14. What is Business Process Management?

    DEFF Research Database (Denmark)

    Møller, Charles; Tan, Rune Domino; Maack, Carsten Jessen

    2007-01-01

    Business Process Management (BPM) is an emerging new field in business. However there is no academically agreed upon conceptual framework. The aim of this paper is to establish a conceptual framework grounded in the recent literature. The purpose of this work is to ensure a better foundation...... for future research and to discussion of the implications of BPM on Enterprise Information Systems (EIS). The starting point of this study is a focused literature review of the BPM concept. This literature review leads to the formulation of a conceptual framework for BPM which is evaluated using...

  15. Leveraging Big-Data for Business Process Analytics

    Science.gov (United States)

    Vera-Baquero, Alejandro; Colomo Palacios, Ricardo; Stantchev, Vladimir; Molloy, Owen

    2015-01-01

    Purpose: This paper aims to present a solution that enables organizations to monitor and analyse the performance of their business processes by means of Big Data technology. Business process improvement can drastically influence in the profit of corporations and helps them to remain viable. However, the use of traditional Business Intelligence…

  16. Metrics for Business Process Models

    Science.gov (United States)

    Mendling, Jan

    Up until now, there has been little research on why people introduce errors in real-world business process models. In a more general context, Simon [404] points to the limitations of cognitive capabilities and concludes that humans act rationally only to a certain extent. Concerning modeling errors, this argument would imply that human modelers lose track of the interrelations of large and complex models due to their limited cognitive capabilities and introduce errors that they would not insert in a small model. A recent study by Mendling et al. [275] explores in how far certain complexity metrics of business process models have the potential to serve as error determinants. The authors conclude that complexity indeed appears to have an impact on error probability. Before we can test such a hypothesis in a more general setting, we have to establish an understanding of how we can define determinants that drive error probability and how we can measure them.

  17. Business Process Reengineering: A Primer for the Marine Corps' Process Owner

    National Research Council Canada - National Science Library

    Brewster, Rollin

    1997-01-01

    .... Business Process Reengineering (BPR) is a technique used by the private sector to achieve order of magnitude improvements in organizational performance by leveraging information technology to enable the holistic redesign of business processes...

  18. BUSINESS PROCESS MODELLING: A FOUNDATION FOR KNOWLEDGE MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Vesna Bosilj-Vukšić

    2006-12-01

    Full Text Available Knowledge management (KM is increasingly recognised as a strategic practice of knowledge-intensive companies, becoming an integral part of an organisation's strategy to improve business performance. This paper provides an overview of business process modelling applications and analyses the relationship between business process modelling and knowledge management projects. It presents the case study of Croatian leading banks and the insurance company, discussing its practical experience in conducting business process modelling projects and investigating the opportunity for integrating business process repository and organisational knowledge as the foundation for knowledge management system development.

  19. Business Intelligence in Process Control

    Science.gov (United States)

    Kopčeková, Alena; Kopček, Michal; Tanuška, Pavol

    2013-12-01

    The Business Intelligence technology, which represents a strong tool not only for decision making support, but also has a big potential in other fields of application, is discussed in this paper. Necessary fundamental definitions are offered and explained to better understand the basic principles and the role of this technology for company management. Article is logically divided into five main parts. In the first part, there is the definition of the technology and the list of main advantages. In the second part, an overview of the system architecture with the brief description of separate building blocks is presented. Also, the hierarchical nature of the system architecture is shown. The technology life cycle consisting of four steps, which are mutually interconnected into a ring, is described in the third part. In the fourth part, analytical methods incorporated in the online analytical processing and data mining used within the business intelligence as well as the related data mining methodologies are summarised. Also, some typical applications of the above-mentioned particular methods are introduced. In the final part, a proposal of the knowledge discovery system for hierarchical process control is outlined. The focus of this paper is to provide a comprehensive view and to familiarize the reader with the Business Intelligence technology and its utilisation.

  20. Matching intelligent systems with business process reengineering

    NARCIS (Netherlands)

    Hart, 't M.W.

    1996-01-01

    According to Venkatraman (1991) five degrees of IT-induced business reconfiguration can be distinguished: (1) localized exploitation of IT, (2) internal integration, (3) business process redesign, (4) business network redesign, and (5) business scope redefinition. On each of these levels, different

  1. Modeling Business Processes in Public Administration

    Science.gov (United States)

    Repa, Vaclav

    During more than 10 years of its existence business process modeling became a regular part of organization management practice. It is mostly regarded. as a part of information system development or even as a way to implement some supporting technology (for instance workflow system). Although I do not agree with such reduction of the real meaning of a business process, it is necessary to admit that information technologies play an essential role in business processes (see [1] for more information), Consequently, an information system is inseparable from a business process itself because it is a cornerstone of the general basic infrastructure of a business. This fact impacts on all dimensions of business process management. One of these dimensions is the methodology that postulates that the information systems development provide the business process management with exact methods and tools for modeling business processes. Also the methodology underlying the approach presented in this paper has its roots in the information systems development methodology.

  2. Business Process Modeling: Perceived Benefits

    Science.gov (United States)

    Indulska, Marta; Green, Peter; Recker, Jan; Rosemann, Michael

    The process-centered design of organizations and information systems is globally seen as an appropriate response to the increased economic pressure on organizations. At the methodological core of process-centered management is process modeling. However, business process modeling in large initiatives can be a time-consuming and costly exercise, making it potentially difficult to convince executive management of its benefits. To date, and despite substantial interest and research in the area of process modeling, the understanding of the actual benefits of process modeling in academia and practice is limited. To address this gap, this paper explores the perception of benefits derived from process modeling initiatives, as reported through a global Delphi study. The study incorporates the views of three groups of stakeholders - academics, practitioners and vendors. Our findings lead to the first identification and ranking of 19 unique benefits associated with process modeling. The study in particular found that process modeling benefits vary significantly between practitioners and academics. We argue that the variations may point to a disconnect between research projects and practical demands.

  3. End-User Driven Business Process Composition

    OpenAIRE

    Stoitsev, Todor

    2009-01-01

    Business Process Management (BPM) solutions enable enterprises to consolidate and optimize their business operations and to gain competitive advantage in the fast evolving global market. Often, the only ones to understand the matter and complexity of business processes are the end users of enterprise software, who execute them on a daily basis. The need to involve end users in business process composition during the implementation of BPM solutions in enterprises is clearly perceived. However,...

  4. "BPELanon": Protect Business Processes on the Cloud

    OpenAIRE

    Marigianna Skouradaki; Dieter Roller; Frank Leymann; Vincenzo Ferme; Cesare Pautasso

    2015-01-01

    The advent of Cloud computing supports the offering of many Business Process Management applications on a distributed per use basis environment through its infrastructure. Due to the fact that privacy is still an open issue in the Cloud many companies are reluctant to move their Business Processes on a public Cloud. Since the Cloud environment can be beneficiary for the Business Processes the investigation of privacy issues needs to be further examined. In order to enforce the Business Proces...

  5. Cloud Standardization: Consistent Business Processes and Information

    Directory of Open Access Journals (Sweden)

    Razvan Daniel ZOTA

    2013-01-01

    Full Text Available Cloud computing represents one of the latest emerging trends in distributed computing that enables the existence of hardware infrastructure and software applications as services. The present paper offers a general approach to the cloud computing standardization as a mean of improving the speed of adoption for the cloud technologies. Moreover, this study tries to show out how organizations may achieve more consistent business processes while operating with cloud computing technologies.

  6. Business process modeling using Petri nets

    NARCIS (Netherlands)

    Hee, van K.M.; Sidorova, N.; Werf, van der J.M.E.M.; Jensen, K.; Aalst, van der W.M.P.; Balbo, G.; Koutny, M.; Wolf, K.

    2013-01-01

    Business process modeling has become a standard activity in many organizations. We start with going back into the history and explain why this activity appeared and became of such importance for organizations to achieve their business targets. We discuss the context in which business process

  7. Monitoring Assertion-Based Business Processes

    NARCIS (Netherlands)

    Aiello, Marco; Lazovik, Alexander

    2006-01-01

    Business processes that span organizational borders describe the interaction between multiple parties working towards a common objective. They also express business rules that govern the behavior of the process and account for expressing changes reflecting new business objectives and new market

  8. Business process transformation the process tangram framework

    CERN Document Server

    Sharma, Chitra

    2015-01-01

    This book presents a framework through transformation and explains  how business goals can be translated into realistic plans that are tangible and yield real results in terms of the top line and the bottom line. Process Transformation is like a tangram puzzle, which has multiple solutions yet is essentially composed of seven 'tans' that hold it together. Based on practical experience and intensive research into existing material, 'Process Tangram' is a simple yet powerful framework that proposes Process Transformation as a program. The seven 'tans' are: the transformation program itself, triggers, goals, tools and techniques, culture, communication and success factors. With its segregation into tans and division into core elements, this framework makes it possible to use 'pick and choose' to quickly and easily map an organization's specific requirements. Change management and process modeling are covered in detail. In addition, the book approaches managed services as a model of service delivery, which it ex...

  9. Business process reporting using process mining, analytic workflows and process cubes : A case study in education

    NARCIS (Netherlands)

    Bolt Iriondo, A.J.; de Leoni, M.; van der Aalst, W.M.P.; Gorissen, P.; Paolo, C.; Stefanie, R.-M.

    2017-01-01

    Business Process Intelligence (BPI) is an emerging topic that has gained popularity in the last decade. It is driven by the need for analysis techniques that allow businesses to understand and improve their processes. One of the most common applications of BPI is reporting, which consists on the

  10. Business process model abstraction : a definition, catalog, and survey

    NARCIS (Netherlands)

    Smirnov, S.; Reijers, H.A.; Weske, M.H.; Nugteren, T.

    2012-01-01

    The discipline of business process management aims at capturing, understanding, and improving work in organizations by using process models as central artifacts. Since business-oriented tasks require different information from such models to be highlighted, a range of abstraction techniques has been

  11. The Management-Business Process: Cultural Considerations.

    Science.gov (United States)

    Ruiz, Reynaldo

    The effect of culture on the business management process in a Hispanic setting is explored for the benefit of persons in business in Latin America or with Hispanic groups in the United States. Understanding of cultural differences is important for business managers who work with Spanish speaking employees or clients because of the wide-ranging and…

  12. Business process modeling in the cloud

    OpenAIRE

    Yarahmadi, Aziz

    2014-01-01

    In this study, I have defined the first steps of creating a methodological framework to implement a cloud business application. The term 'cloud' here refers to applying the processing power of a network of computing tools to business solutions in order to move on from legacy systems. I have introduced the hardware and software requirements of cloud computing in business and the procedure by which the business needs will be found, analyzed and recorded as a decision making system. But first we...

  13. Business Process Design Of An Efficient And Effective Literature Review

    Directory of Open Access Journals (Sweden)

    Sayuthi

    2015-08-01

    Full Text Available The objective of this articleis to design business processesan organization efficiently and effectively. Based on our literature review the design of business processes that is best suitable for an organization belongs to Harrington 1992 namely the concept of Business Process Improvement BPI which is a systematic framework that helps organizations in making significant progress in the implementation of business processes. BPI provides a system that will simplify or streamline business processes to provide an assurance that the internal and external customers of the organization will get a better output. One advantage of BPI concept suggested by Harrington is the continuous improvement whereas the other authorsor experts of BPI have not recognize the idea of continuous improvement. With thisidea the products services offered by organization becomes more innovative.

  14. A new approach in Business Process Management

    OpenAIRE

    Hurbean, Luminita

    2008-01-01

    The new wave of BPM (Business Process Management) is not Business Process Reenginering, enterprise application integration, workflow management or another packaged application – it's the synthesis and extension of all these technologies and techniques into a unified whole. This unified whole becomes a new foundation upon which the enterprise is built, an enterprise more in tune with the true nature of business processes and their management. In a competitive economy, where margins continu...

  15. How business intelligence can improve value.

    Science.gov (United States)

    Moore, Keith D; Eyestone, Katie; Coddington, Dean C

    2012-10-01

    Case studies of three healthcare organizations reinforce the premise that business intelligence--the ability to convert data into actionable information for decision making--is critical to demonstrating improved value.

  16. A Comparative of business process modelling techniques

    Science.gov (United States)

    Tangkawarow, I. R. H. T.; Waworuntu, J.

    2016-04-01

    In this era, there is a lot of business process modeling techniques. This article is the research about differences of business process modeling techniques. For each technique will explain about the definition and the structure. This paper presents a comparative analysis of some popular business process modelling techniques. The comparative framework is based on 2 criteria: notation and how it works when implemented in Somerleyton Animal Park. Each technique will end with the advantages and disadvantages. The final conclusion will give recommend of business process modeling techniques that easy to use and serve the basis for evaluating further modelling techniques.

  17. Specification, Verification and Optimisation of Business Processes

    DEFF Research Database (Denmark)

    Herbert, Luke Thomas

    is extended with stochastic branching, message passing and reward annotations which allow for the modelling of resources consumed during the execution of a business process. Further, it is shown how this structure can be used to formalise the established business process modelling language Business Process...... fault tree analysis and the automated optimisation of business processes by means of an evolutionary algorithm. This work is motivated by problems that stem from the healthcare sector, and examples encountered in this field are used to illustrate these developments....

  18. Conjoint Management of Business Processes and Information Technologies

    DEFF Research Database (Denmark)

    Siurdyban, Artur

    and improve business processes. As a consequence, there is a growing need to address managerial aspects of the relationships between information technologies and business processes. The aim of this PhD study is to investigate how the practice of conjoint management of business processes and information...... technologies can be supported and improved. The study is organized into five research papers and this summary. Each paper addresses a different aspect of conjoint management of business processes and information technologies, i.e. problem development and managerial practices on software...... and information technologies in a project environment. It states that both elements are intrinsically related and should be designed and considered together. The second case examines the relationships between information technology management and business process management. It discusses the multi-faceted role...

  19. Syntax highlighting in business process models

    NARCIS (Netherlands)

    Reijers, H.A.; Freytag, T.; Mendling, J.; Eckleder, A.

    2011-01-01

    Sense-making of process models is an important task in various phases of business process management initiatives. Despite this, there is currently hardly any support in business process modeling tools to adequately support model comprehension. In this paper we adapt the concept of syntax

  20. Method for Business Process Management System Selection

    NARCIS (Netherlands)

    Thijs van de Westelaken; Bas Terwee; Pascal Ravesteijn

    2013-01-01

    In recent years business process management (BPM) and specifically information systems that support the analysis, design and execution of processes (also called business process management systems (BPMS)) are getting more attention. This has lead to an increase in research on BPM and BPMS. However

  1. Social software for business process modeling

    NARCIS (Netherlands)

    Koschmider, A.; Song, M.S.; Reijers, H.A.

    2010-01-01

    Formal models of business processes are used for a variety of purposes. But where the elicitation of the characteristics of a business process usually takes place in a collaborative fashion, the building of the final, formal process model is done mostly by a single person. This article presents the

  2. Business process architecture : use and correctness

    NARCIS (Netherlands)

    Eid Sabbagh, R.; Dijkman, R.M.; Weske, M.H.; Baros, A.; Gal, A.; Kindler, E.

    2012-01-01

    Becoming more and more process oriented, companies develop collections of hundreds or even thousands of business process models that represent the complex system of cooperating entities that form an organization. Designing and analyzing the structure of this system of business process models emerges

  3. A core ontology for business process analysis

    NARCIS (Netherlands)

    Pedrinaci, C.; Domingue, J.; Alves De Medeiros, A.K.; Bechhofer, S.; Hauswirth, M.; Hoffmann, J.; Koubarakis, M.

    2008-01-01

    Business Process Management (BPM) aims at supporting the whole life-cycle necessary to deploy and maintain business processes in organisations. An important step of the BPM life-cycle is the analysis of the processes deployed in companies. However, the degree of automation currently achieved cannot

  4. Enhancing Business Process Automation by Integrating RFID Data and Events

    Science.gov (United States)

    Zhao, Xiaohui; Liu, Chengfei; Lin, Tao

    Business process automation is one of the major benefits for utilising Radio Frequency Identification (RFID) technology. Through readers to RFID middleware systems, the information and the movements of tagged objects can be used to trigger business transactions. These features change the way of business applications for dealing with the physical world from mostly quantity-based to object-based. Aiming to facilitate business process automation, this paper introduces a new method to model and incorporate business logics into RFID edge systems from an object-oriented perspective with emphasises on RFID's event-driven characteristics. A framework covering business rule modelling, event handling and system operation invocations is presented on the basis of the event calculus. In regard to the identified delayed effects in RFID-enabled applications, a two-block buffering mechanism is proposed to improve RFID query efficiency within the framework. The performance improvements are analysed with related experiments.

  5. Lifetime value in business process

    Directory of Open Access Journals (Sweden)

    Martin Souček

    2011-01-01

    Full Text Available The paper focuses on lifetime value assessment and its implementation and application in business processes. The lifetime value is closely connected to customer relationship management. The paper presents results of three consecutive researches devoted to issues of customer relationship management. The first two from 2008 and 2010 were conducted as quantitative ones; the one from 2009 had qualitative nature. The respondents were representatives of particular companies. The means for data collection was provided by ReLa system. We will focus on individual attributes of lifetime value of a customer, and relate them to approaches of authors mentioned in introduction. Based on the qualitative research data, the paper focuses on individual customer lifetime value parameters. These parameters include: the cost to the customer relationship acquisition and maintenance, profit generated from a particular customer, customer awareness value, the level of preparedness to adopt new products, the value of references and customer loyalty level. For each of these parameters, the paper provides specific recommendations. Moreover, it is possible to learn about the nature of these parameter assessments in the Czech environment.

  6. Modeling business processes: theoretical and practical aspects

    Directory of Open Access Journals (Sweden)

    V.V. Dubininа

    2015-06-01

    Full Text Available The essence of process-oriented enterprise management has been examined in the article. The content and types of information technology have been analyzed in the article, due to the complexity and differentiation of existing methods, as well as the specificity of language, terminology of the enterprise business processes modeling. The theoretical aspects of business processes modeling have been reviewed and the modern traditional modeling techniques received practical application in the visualization model of retailers activity have been studied in the article. In the process of theoretical analysis of the modeling methods found that UFO-toolkit method that has been developed by Ukrainian scientists due to it systemology integrated opportunities, is the most suitable for structural and object analysis of retailers business processes. It was designed visualized simulation model of the business process "sales" as is" of retailers using a combination UFO-elements with the aim of the further practical formalization and optimization of a given business process.

  7. Business Process Management Theory and Applications

    CERN Document Server

    2013-01-01

    Business Process Management (BPM) has been in existence for decades. It  uses, complements, integrates and extends theories, methods and tools from  other scientific disciplines like: strategic management, information technology, managerial accounting, operations management etc. During this period the main focus themes of researchers and professionals in BPM  were: business process modeling, business process analysis, activity based costing, business process simulation, performance measurement, workflow management, the link between information technology and BPM for process automation etc. More recently the focus moved to subjects like Knowledge Management, Enterprise Resource Planning (ERP) Systems, Service Oriented Architectures (SOAs), Process Intelligence (PI) and even  Social Networks. In this collection of papers we present a review of the work and the outcomes achieved in the classic BPM fields as well as a deeper insight on recent advances in BPM. We present a review of business process modeling a...

  8. THE APPLICATION OF DATA ENVELOPMENT ANALYSIS METHODOLOGY TO IMPROVE THE BENCHMARKING PROCESS IN THE EFQM BUSINESS MODEL (CASE STUDY: AUTOMOTIVE INDUSTRY OF IRAN

    Directory of Open Access Journals (Sweden)

    K. Shahroudi

    2009-10-01

    Full Text Available This paper reports a survey and case study research outcomes on the application of Data Envelopment Analysis (DEA to the ranking method of European Foundation for Quality Management (EFQM Business Excellence Model in Iran’s Automotive Industry and improving benchmarking process after assessment. Following the global trend, the Iranian industry leaders have introduced the EFQM practice to their supply chain in order to improve the supply base competitiveness during the last four years. A question which is raises is whether the EFQM model can be combined with a mathematical model such as DEA in order to generate a new ranking method and develop or facilitate the benchmarking process. The developed model of this paper is simple. However, it provides some new and interesting insights. The paper assesses the usefulness and capability of the DEA technique to recognize a new scoring system in order to compare the classical ranking method and the EFQM business model. We used this method to identify meaningful exemplar companies for each criterion of the EFQM model then we designed a road map based on realistic targets in the criterion which have currently been achieved by exemplar companies. The research indicates that the DEA approach is a reliable tool to analyze the latent knowledge of scores generated by conducting self- assessments. The Wilcoxon Rank Sum Test is used to compare two scores and the Test of Hypothesis reveals the meaningful relation between the EFQM and DEA new ranking methods. Finally, we drew a road map based on the benchmarking concept using the research results.

  9. Object oriented business process modelling in RFID applied computing environment

    NARCIS (Netherlands)

    Zhao, X.; Liu, Chengfei; Lin, T.; Ranasinghe, D.C.; Sheng, Q.Z.

    2010-01-01

    As a tracking technology, Radio Frequency Identification (RFID) is now widely applied to enhance the context awareness of enterprise information systems. Such awareness provides great opportunities to facilitate business process automation and thereby improve operation efficiency and accuracy. With

  10. The effect of business process reengineering (BPR) on human ...

    African Journals Online (AJOL)

    In Ethiopia, Addis Ababa City Administration is implementing business process ... The front line employees did not get sufficient information and proper ... initiation for change improved despite the fact that the system as whole is not automated.

  11. Report : business process intelligence challenge 2013

    NARCIS (Netherlands)

    Dongen, van B.F.; Weber, B.; Ferreira, D.R.; De Weerdt, J.; Lohmann, N.; Song, M.; Wohed, P.

    2014-01-01

    For the third time, the Business Process Intelligence workshop hosted the Business Process Intelligence Challenge. The goal of this challenge is twofold. On the one hand, the challenge allows researchers and practitioners in the field to show their analytical capabilities to a broader audience. On

  12. Declarative Enhancement Framework for Business Processes

    NARCIS (Netherlands)

    Groefsema, H.; Bulanov, P.; Aiello, M.; Kappel, G; Maamar, Z; MotahariNezhad, HR

    2011-01-01

    While Business Process Management (BPM) was designed to support rigid production processes, nowadays it is also at the core of more flexible business applications and has established itself firmly in the service world. Such a shift calls for new techniques. In this paper, we introduce a variability

  13. Business Process Modeling Notation - An Overview

    Directory of Open Access Journals (Sweden)

    Alexandra Fortiş

    2006-01-01

    Full Text Available BPMN represents an industrial standard created to offer a common and user friendly notation to all the participants to a business process. The present paper aims to briefly present the main features of this notation as well as an interpretation of some of the main patterns characterizing a business process modeled by the working fluxes.

  14. The Elements of Business Process Change

    African Journals Online (AJOL)

    user

    magnitude of the BPC effort, and its interruption to operations. Based on ... innovation, business process redesign and business process management ..... Table 5. Organization performance ( Organizational outcome and Impact). Mean SD. 1. Increased operational efficiency(decreased cycle time, inventory). 2.3 .97. 2.

  15. Diagnosing differences between business process models

    NARCIS (Netherlands)

    Dijkman, R.M.; Dumas, M.; Reichert, M.; Shan, M.-C.

    2008-01-01

    This paper presents a technique to diagnose differences between business process models in the EPC notation. The diagnosis returns the exact position of a difference in the business process models and diagnoses the type of a difference, using a typology of differences developed in previous work.

  16. Yes! The Business Department Teaches Data Processing

    Science.gov (United States)

    Nord, Daryl; Seymour, Tom

    1978-01-01

    After a brief discussion of the history and current status of business data processing versus computer science, this article focuses on the characteristics of a business data processing curriculum as compared to a computer science curriculum, including distinctions between the FORTRAN and COBOL programming languages. (SH)

  17. Business process model repositories : framework and survey

    NARCIS (Netherlands)

    Yan, Z.; Dijkman, R.M.; Grefen, P.W.P.J.

    2009-01-01

    Large organizations often run hundreds or even thousands of business processes. Managing such large collections of business processes is a challenging task. Intelligent software can assist in that task by providing common repository functions such as storage, search and version management. They can

  18. A framework for business process model repositories

    NARCIS (Netherlands)

    Yan, Z.; Grefen, P.W.P.J.; Muehlen, zur M.; Su, J.

    2010-01-01

    Large organizations often run hundreds or even thousands of business processes. Managing such large collections of business processes is a challenging task. Intelligent software can assist in that task by providing common repository functions such as storage, search and version management. They can

  19. Integrated Business Process Adaptation towards Friction-Free Business-to-Business Collaboration

    Science.gov (United States)

    Shan, Zhe

    2011-01-01

    One key issue in process-aware E-commerce collaboration is the orchestration of business processes of multiple business partners throughout a supply chain network in an automated and seamless way. Since each partner has its own internal processes with different control flow structures and message interfaces, the real challenge lies in verifying…

  20. Measures of Quality in Business Process Modelling

    Directory of Open Access Journals (Sweden)

    Radek Hronza

    2015-06-01

    Full Text Available Business process modelling and analysing is undoubtedly one of the most important parts of Applied (Business Informatics. Quality of business process models (diagrams is crucial for any purpose in this area. The goal of a process analyst’s work is to create generally understandable, explicit and error free models. If a process is properly described, created models can be used as an input into deep analysis and optimization. It can be assumed that properly designed business process models (similarly as in the case of correctly written algorithms contain characteristics that can be mathematically described. Besides it will be possible to create a tool that will help process analysts to design proper models. As part of this review will be conducted systematic literature review in order to find and analyse business process model’s design and business process model’s quality measures. It was found that mentioned area had already been the subject of research investigation in the past. Thirty-three suitable scietific publications and twenty-two quality measures were found. Analysed scientific publications and existing quality measures do not reflect all important attributes of business process model’s clarity, simplicity and completeness. Therefore it would be appropriate to add new measures of quality.

  1. An Application of Business Process Management to Health Care Facilities.

    Science.gov (United States)

    Hassan, Mohsen M D

    The purpose of this article is to help health care facility managers and personnel identify significant elements of their facilities to address, and steps and actions to follow, when applying business process management to them. The ABPMP (Association of Business Process Management Professionals) life-cycle model of business process management is adopted, and steps from Lean, business process reengineering, and Six Sigma, and actions from operations management are presented to implement it. Managers of health care facilities can find in business process management a more comprehensive approach to improving their facilities than Lean, Six Sigma, business process reengineering, and ad hoc approaches that does not conflict with them because many of their elements can be included under its umbrella. Furthermore, the suggested application of business process management can guide and relieve them from selecting among these approaches, as well as provide them with specific steps and actions that they can follow. This article fills a gap in the literature by presenting a much needed comprehensive application of business process management to health care facilities that has specific steps and actions for implementation.

  2. Business process technology and the cloud : defining a business process cloud platform

    OpenAIRE

    Stoitsev, V.; Grefen, P.W.P.J.

    2012-01-01

    The present state of the integration between business process technology and the Cloud is vague and not well defined. Industry research organizations predict that enterprises will be moving in both these directions in the next few years. This will increase the need for a clear integration between these two areas. Apart from this, many current problems with automated business processes stem from the poor connection between business application systems and the needed business process support, a...

  3. Runtime Logistic Process Orchestration Based on Business Transaction Choreography

    NARCIS (Netherlands)

    Hofman, W.J.

    2013-01-01

    Today logistic systems are business document based, e.g. processing ship manifest, load lists, declarations, and shipping instructions. Business processes are organized in handling these business documents in the context of framework contracts with business partners. Implementations of new

  4. Business process redesign at a mental healthcare institute: a coulored petri net approach

    NARCIS (Netherlands)

    Jansen-Vullers, M.H.; Reijers, H.A.; Jensen, K.

    2005-01-01

    Business Process Redesign aims to radically improve the performance of business processes. One of the approaches to derive such an improved process design is an evolutionary approach, making use of redesign heuristics (Reijers, 2003). Simulation of the redesigned business process comes into play if

  5. Exploring IT roles in business process innovation

    DEFF Research Database (Denmark)

    Gong, Jie; Møller, Charles

    2013-01-01

    This paper explores the relationships between IT and Business process innovation (BPI) through examining IT roles in the processes of BPI. BPI is an innovative activity in business which has been paying more attention in recent years. However it is often confused with other process......-orientation concepts, such as Business process management (BPM) and Business process reengineering (BPR). The paper aims to find out two research questions: 1) How do we understand the meanings of BPI in the current background of economic globalization? 2) What IT roles are in the process of BPI? Based on finding...... the answer to these two questions, the definition of BPI in academia and the relationships with other popular process-orientation activities in practice are reviewed, then a framework of comprehensive understanding of BPI is put forward, and thereafter the interactions between IT and BPI are explored...

  6. The Conceptual Framework for Business Process Innovation

    DEFF Research Database (Denmark)

    Møller, Charles

    This paper proposes a research program on Business Process Innovation: Towards Global Supply Chain Intelligence. Few words are more ubiquitous in business or society today than "innovation". This reflects that businesses are striving for ways to survive and thrive in an increasingly complex...... and connected world (IBM 2006). Most industrial supply chains today are globally scattered and nearly all organizations rely on their Enterprise Information Systems (ES) for integration and coordination of their activities. In this context innovation inevitably is driven by advanced information technology....... Organizations today are required not only to operate effective business processes but they also need to accommodate to changing business conditions at an increasing rate. Consequently the ability to develop and implement new processes driven by the Enterprise Information Systems is a central competence in most...

  7. Matchmaking for business processes based on choreographies

    NARCIS (Netherlands)

    Wombacher, Andreas; Fankhauser, Peter; Mahleko, Bendick; Neuhold, Erich

    Web services have a potential to enhance B2B ecommerce over the Internet by allowing companies and organizations to publish their business processes on service directories where potential trading partners can find them. This can give rise to new business paradigms based on ad-hoc trading relations

  8. Online discovery of cooperative structures in business processes

    NARCIS (Netherlands)

    van Zelst, S. J.; van Dongen, B.F.; van der Aalst, W.M.P.; Debruyne, C.; Panetto, H.; Meersman, R.; Dillon, T.; Kühn, E.; O'Sullivan, D.; Agostino Ardagna, C.

    2016-01-01

    Process mining is a data-driven technique aiming to provide novel insights and help organizations to improve their business processes. In this paper, we focus on the cooperative aspect of process mining, i.e., discovering networks of cooperating resources that together perform processes. We use

  9. Method for Business Process Management System Selection

    OpenAIRE

    Westelaken, van de, Thijs; Terwee, Bas; Ravesteijn, Pascal

    2013-01-01

    In recent years business process management (BPM) and specifically information systems that support the analysis, design and execution of processes (also called business process management systems (BPMS)) are getting more attention. This has lead to an increase in research on BPM and BPMS. However the research on BPMS is mostly focused on the architecture of the system and how to implement such systems. How to select a BPM system that fits the strategy and goals of a specific organization is ...

  10. International Accreditations as Drivers of Business School Quality Improvement

    Science.gov (United States)

    Bryant, Michael

    2013-01-01

    Business schools are under pressure to implement continuous improvement and quality assurance processes to remain competitive in a globalized higher education market. Drivers for quality improvement include external, environmental pressures, regulatory bodies such as governments, and, increasingly, voluntary accreditation agencies such as AACSB…

  11. Continuous Correctness of Business Processes Against Process Interference

    NARCIS (Netherlands)

    van Beest, Nick; Bucur, Doina

    2013-01-01

    In distributed business process support environments, process interference from multiple stakeholders may cause erroneous process outcomes. Existing solutions to detect and correct interference at runtime employ formal verification and the automatic generation of intervention processes at runtime.

  12. Improving of Business Planning Using the Method of Fuzzy Numbers

    Directory of Open Access Journals (Sweden)

    Iryna Kosteteska

    2016-03-01

    Full Text Available Purpose: Summarize the experience of using modern methods in the business plan with the application of economic and mathematical modeling. Methodology: Theoretical and methodological basis of the study is the basic principles of economic theory, agricultural economics and scientific research of leading home and foreign scholars on the theory of planning. Originality: This further justifies business planning processes in agriculture from the standpoint of raising economic protection of farmers. The methodology for assessing farm income for planned indicators through the application of fuzzy numbers method in business planning is improved.

  13. Using "Kaizen" to Improve Graduate Business School Degree Programs

    Science.gov (United States)

    Emiliani, M. L.

    2005-01-01

    Purpose: To illustrate the applicability of "kaizen" in higher education. Design/methodology/approach: "Kaizen" process was used for ten courses contained in a part-time executive MS degree program in management. Findings: "Kaizen" was found to be an effective process for improving graduate business school courses and the value proposition for…

  14. Improving Student Engagement in Veterinary Business Studies.

    Science.gov (United States)

    Armitage-Chan, Elizabeth; Jackson, Elizabeth

    2018-01-01

    Improving Student Engagement in Veterinary Business StudiesIn a densely packed veterinary curriculum, students may find it particularly challenging to engage in the less overtly clinical subjects, yet pressure from industry and an increasingly competitive employment market necessitate improved veterinary student education in business and management skills. We describe a curriculum intervention (formative reflective assignment) that optimizes workplace learning opportunities and aims to provide better student scaffolding for their in-context business learning. Students were asked to analyze a business practice they experienced during a period of extra-mural studies (external work placement). Following return to the college, they were then instructed to discuss their findings in their study group, and produce a group reflection on their learning. To better understand student engagement in this area, we analyzed individual and group components of the assignment. Thematic analysis revealed evidence of various depths of student engagement, and provided indications of the behaviors they used when engaging at different levels. Interactive and social practices (discussing business strategies with veterinary employees and student peers) appeared to facilitate student engagement, assist the perception of relevance of these skills, and encourage integration with other curriculum elements such as communication skills and clinical problem solving.

  15. Research on Business Process Outsourcing | IDRC - International ...

    International Development Research Centre (IDRC) Digital Library (Canada)

    The business process outsourcing (BPO) sector, worth over $130 billion ... Call for new OWSD Fellowships for Early Career Women Scientists now open ... Addressing Africa's unmet need for family planning by intensifying sexual and ...

  16. Modeling styles in business process modeling

    NARCIS (Netherlands)

    Pinggera, J.; Soffer, P.; Zugal, S.; Weber, B.; Weidlich, M.; Fahland, D.; Reijers, H.A.; Mendling, J.; Bider, I.; Halpin, T.; Krogstie, J.; Nurcan, S.; Proper, E.; Schmidt, R.; Soffer, P.; Wrycza, S.

    2012-01-01

    Research on quality issues of business process models has recently begun to explore the process of creating process models. As a consequence, the question arises whether different ways of creating process models exist. In this vein, we observed 115 students engaged in the act of modeling, recording

  17. Using Intelligent Agents to Manage Business Processes

    OpenAIRE

    Jennings, N. R.; Faratin, P.; Johnson, M. J.; O'Brien, P.; Wiegand, M. E.

    1996-01-01

    Management of the business process requires pertinent, consistent and up-to-date information gathering and information dissemination. These complex and time consuming tasks prompt organizations to develop an Information Technology system to assist with the management of various aspects of their business processes. Intelligent agents are the strongest solution candidates because of their many advantages, namely: autonomy, social ability, responsiveness and proactiveness. Given these characteri...

  18. The integrity management cycle as a business process

    Energy Technology Data Exchange (ETDEWEB)

    Ackhurst, Trent B.; Peverelli, Romina P. [PIMS - Pipeline Integrity Management Specialists of London Ltd. (United Kingdom).

    2009-07-01

    It is a best-practice Oil and Gas pipeline integrity and reliability technique to apply integrity management cycles. This is conforms to the business principles of continuous improvement. This paper examines the integrity management cycle - both goals and objectives and subsequent component steps - from a business perspective. Traits that businesses require, to glean maximum benefit from such a cycle, are highlighted. A case study focuses upon an integrity and reliability process developed to apply to pipeline operators. installations. This is compared and contrasted to the pipeline integrity management cycle to underline both cycles. consistency with the principles of continuous improvement. (author)

  19. Business process architectures: overview, comparison and framework

    Science.gov (United States)

    Dijkman, Remco; Vanderfeesten, Irene; Reijers, Hajo A.

    2016-02-01

    With the uptake of business process modelling in practice, the demand grows for guidelines that lead to consistent and integrated collections of process models. The notion of a business process architecture has been explicitly proposed to address this. This paper provides an overview of the prevailing approaches to design a business process architecture. Furthermore, it includes evaluations of the usability and use of the identified approaches. Finally, it presents a framework for business process architecture design that can be used to develop a concrete architecture. The use and usability were evaluated in two ways. First, a survey was conducted among 39 practitioners, in which the opinion of the practitioners on the use and usefulness of the approaches was evaluated. Second, four case studies were conducted, in which process architectures from practice were analysed to determine the approaches or elements of approaches that were used in their design. Both evaluations showed that practitioners have a preference for using approaches that are based on reference models and approaches that are based on the identification of business functions or business objects. At the same time, the evaluations showed that practitioners use these approaches in combination, rather than selecting a single approach.

  20. Conceptual Framework of Business Process Reengineering for Civil ...

    African Journals Online (AJOL)

    Tesfaye Deb

    endorsed Business Process Reengineering (BPR) as a foundation for strengthening Result Based ... Ethiopian government recognized the importance of improving ...... finance process. 4. Project process. (research and consultancy). Low frequency, request arrival is random, time interval between two requests can be very.

  1. Business process re-engineering in service operations

    International Nuclear Information System (INIS)

    McClintock, J.W.

    1995-01-01

    The concept of business process re-engineering, and how it was applied to the operations of the Consumers Gas Company were discussed. Business process re-engineering was defined as the improvement of the efficiency of the customer-service process, and the overall improvement of practices and operations. The re-engineering project was said to involve a thorough analysis of information technology, current limitations, and business operational needs, undertaken on an enterprise-wide basis. Viewed generically,a re-engineering project was said to have six major components: (1) business drivers (i.e. the articulation of the Company's strategic issues); (2) benchmark measures; (3) future state process models; (4) cost/benefit analysis; (5) a change management plan; and (6) a development plan. Business improvements expected to result from the project include reduced cost of operation, reduction of waste, and a substantially complete re-design of the business process. Management of the project involved a team approach, and help of a consultant to identify the scope of the re-design, its limitations, and future state. A life expectancy of approximately 10 years was given for the re-engineering plan, with annual benefits (in terms of cost reduction) of $4.6 million by the year 2000

  2. Configurable multi-perspective business process models

    NARCIS (Netherlands)

    La Rosa, M.; Dumas, M.; Hofstede, ter A.H.M.; Mendling, J.

    2011-01-01

    A configurable process model provides a consolidated view of a family of business processes. It promotes the reuse of proven practices by providing analysts with a generic modeling artifact from which to derive individual process models. Unfortunately, the scope of existing notations for

  3. Feedback on differences between business processes

    NARCIS (Netherlands)

    Dijkman, R.M.

    2007-01-01

    This paper presents techniques to pinpoint differences between business processes. We say that two processes are different if they are not (completed trace) equivalent. We developed techniques to point out where two processes are different and to explain why they are different. This in contrast to

  4. THE CUBAN ENTERPRISE, COMPETITIVENESS, IMPROVEMENT BUSINESS AND QUALITY

    Directory of Open Access Journals (Sweden)

    Andrés Fernández-Companioni

    2016-01-01

    Full Text Available This article offers some reflections on the Cuban enterprise, its business process improvement and competitiveness that firms must have in entering the world market. It analyzes the economic policies of the last two Congresses of the Communist Party of Cuba that give importance to the role of the Cuban socialist state enterprise system. It conceptualizes the category: business. Knowledge of the categories: effectiveness, efficiency, effectiveness, competitiveness, quality and productivity must for Cuban entrepreneurs. To increase export capacity, we must address a number of factors such as quality and product innovation, the price level depends on the productivity of the inflation differential between countries and other factors with indirect effects on competitiveness, and service quality or corporate image. Are some of the mistakes made in business development in the country. Relate some of the quality awards granted in the world and which should aim to achieve the necessary visibility in international business. Relate some of the quality awards that are granted in the world and which should aim for Cuban entrepreneurs to achieve the necessary visibility in international business. It provides a table that lists the entities Award Winning Quality in Cuba until 2008. It shows a country ranking of the indicators of global competitiveness generated annually by The Global Competitiveness Report. Reasoning about the causes that led to the business improvement process (SPE (Legislative Decree 252 and Decree 281. 

  5. Milestones of mathematical model for business process management related to cost estimate documentation in petroleum industry

    Science.gov (United States)

    Khamidullin, R. I.

    2018-05-01

    The paper is devoted to milestones of the optimal mathematical model for a business process related to cost estimate documentation compiled during construction and reconstruction of oil and gas facilities. It describes the study and analysis of fundamental issues in petroleum industry, which are caused by economic instability and deterioration of a business strategy. Business process management is presented as business process modeling aimed at the improvement of the studied business process, namely main criteria of optimization and recommendations for the improvement of the above-mentioned business model.

  6. Cluster processing business level monitor

    International Nuclear Information System (INIS)

    Muniz, Francisco J.

    2017-01-01

    This article describes a Cluster Processing Monitor. Several applications with this functionality can be freely found doing a search in the Google machine. However, those applications may offer more features that are needed on the Processing Monitor being proposed. Therefore, making the monitor output evaluation difficult to be understood by the user, at-a-glance. In addition, such monitors may add unnecessary processing cost to the Cluster. For these reasons, a completely new Cluster Processing Monitor module was designed and implemented. In the CDTN, Clusters are broadly used, mainly, in deterministic methods (CFD) and non-deterministic methods (Monte Carlo). (author)

  7. Cluster processing business level monitor

    Energy Technology Data Exchange (ETDEWEB)

    Muniz, Francisco J., E-mail: muniz@cdtn.br [Centro de Desenvolvimento da Tecnologia Nuclear (CDTN/CNEN-MG), Belo Horizonte, MG (Brazil)

    2017-07-01

    This article describes a Cluster Processing Monitor. Several applications with this functionality can be freely found doing a search in the Google machine. However, those applications may offer more features that are needed on the Processing Monitor being proposed. Therefore, making the monitor output evaluation difficult to be understood by the user, at-a-glance. In addition, such monitors may add unnecessary processing cost to the Cluster. For these reasons, a completely new Cluster Processing Monitor module was designed and implemented. In the CDTN, Clusters are broadly used, mainly, in deterministic methods (CFD) and non-deterministic methods (Monte Carlo). (author)

  8. Business model transformation process in the context of business ecosystem

    OpenAIRE

    Heikkinen, A.-M. (Anne-Mari)

    2014-01-01

    Abstract It is current phenomena that business environment has changed and has set new requirements for companies. Companies must adapt to the changes comes from outside its normal business environment and take into consideration wider business environment where it operates. These changes also have set new demands for company business model. Companies Business models need to be changed to match state of art business environ...

  9. Evaluating Knowledge of Business Processes

    Directory of Open Access Journals (Sweden)

    Andra TURDASAN

    2016-01-01

    Full Text Available Any organization relies on processes/procedures in order to organize the operations. Those processes can be explicit (e.g. textual descriptions of workflow steps or graphical descriptions or implicit (e.g. employees have learned by experience the steps needed to ‘get things done’. A widely acknowledged fact is that processes change due to internal and/or external factors. How can managers make sure the employees know the last version of the process? The current practice is to test employees by multiple-choice questions. This paper proposes a novel knowledge-testing approach based on graphical and interactive questions. To validate our approach, we set up a single-factor controlled experiment with novices and experts in a faculty admission process. The results show that our approach has better results in terms of correct answers.

  10. Extracting business vocabularies from business process models: SBVR and BPMN standards-based approach

    Science.gov (United States)

    Skersys, Tomas; Butleris, Rimantas; Kapocius, Kestutis

    2013-10-01

    Approaches for the analysis and specification of business vocabularies and rules are very relevant topics in both Business Process Management and Information Systems Development disciplines. However, in common practice of Information Systems Development, the Business modeling activities still are of mostly empiric nature. In this paper, basic aspects of the approach for business vocabularies' semi-automated extraction from business process models are presented. The approach is based on novel business modeling-level OMG standards "Business Process Model and Notation" (BPMN) and "Semantics for Business Vocabularies and Business Rules" (SBVR), thus contributing to OMG's vision about Model-Driven Architecture (MDA) and to model-driven development in general.

  11. Innovative model of business process reengineering at machine building enterprises

    Science.gov (United States)

    Nekrasov, R. Yu; Tempel, Yu A.; Tempel, O. A.

    2017-10-01

    The paper provides consideration of business process reengineering viewed as amanagerial innovation accepted by present day machine building enterprises, as well as waysto improve its procedure. A developed innovative model of reengineering measures isdescribed and is based on the process approach and other principles of company management.

  12. Estimation and characterization of activity duration in business processes

    NARCIS (Netherlands)

    Gonçalves, R.M.T.; Almeida, R.J.; Sousa, J.; Dijkman, R.M.; Carvalho, J.; Lesot, M.J.; Kaymak, U.; Vieira, S.; Bouchon-Meunier, B.; Yager, R.

    2016-01-01

    Process-aware information systems are typically used to log events in a variety of domains (e.g. commercial, logistics, healthcare) de- scribing the execution of business processes. The analysis of such logs can provide meaningful knowledge for organizations to improve the quality of their services

  13. Measuring similarity between business process models

    NARCIS (Netherlands)

    Dongen, van B.F.; Dijkman, R.M.; Mendling, J.

    2007-01-01

    Quality aspects become increasingly important when business process modeling is used in a large-scale enterprise setting. In order to facilitate a storage without redundancy and an efficient retrieval of relevant process models in model databases it is required to develop a theoretical understanding

  14. Technologies for Collaborative Business Process Management

    NARCIS (Netherlands)

    Sadiq, Shazia; Reichert, M.U.; Schulz, Karsten

    Business process management (BPM) has become an extensive area of research with several specialized aspects. BPM is viewed from highly diverse angles ranging from a management strategy to a software system. It is widely acknowledged that process enforcement technologies hold the potential to provide

  15. Workflow Patterns for Business Process Modeling

    NARCIS (Netherlands)

    Thom, Lucineia Heloisa; Lochpe, Cirano; Reichert, M.U.

    For its reuse advantages, workflow patterns (e.g., control flow patterns, data patterns, resource patterns) are increasingly attracting the interest of both researchers and vendors. Frequently, business process or workflow models can be assembeled out of a set of recurrent process fragments (or

  16. Business Process Innovation using the Process Innovation Laboratory

    DEFF Research Database (Denmark)

    Møller, Charles

    for practical applications has not been identified. The aim of this paper is to establish a conceptual framework for business process innovation in the supply chain based on advanced enterprise systems. The main approach to business process innovation in this context is to create a new methodology for exploring...... process models and patterns of applications. The paper thus presents a new concept for business process innovation called the process innovation laboratory a.k.a. the ?-Lab. The ?-Lab is a comprehensive framework for BPI using advanced enterprise systems. The ?-Lab is a collaborative workspace...... for experimenting with process models and an explorative approach to study integrated modeling in a controlled environment. The ?-Lab facilitates innovation by using an integrated action learning approach to process modeling including contemporary technological, organizational and business perspectives....

  17. Executable business process modeling as a tool for increasing the understanding of business processes in an organization

    OpenAIRE

    Demir, Ersin

    2014-01-01

    Understanding of business processes is becoming an important key factor for successful businesses and today many organizations are facing the lack of knowledge about the business processes that they are working on. Since the interaction between different business processes and different actors are becoming more common it is not only enough for employees to have knowledge about the business processes that they involve directly, but also they need to know about the other business processes in t...

  18. Business alignment: using process mining as a tool for delta analysis and conformance testing

    NARCIS (Netherlands)

    Aalst, van der W.M.P.

    2005-01-01

    Increasingly, business processes are being controlled and/or monitored by information systems. As a result, many business processes leave their "footprints" in transactional information systems, i.e., business events are recorded in so-called event logs. Process mining aims at improving this by

  19. An approach to the decomposition of business processes for execution in the cloud

    NARCIS (Netherlands)

    Venezian Povoa, Lucas; Lopes de Souza, Wanderley; Ferreira Pires, Luis; do Prado, Antonio Francisco

    2014-01-01

    Although Business Process Management has emerged as a means to manage and improve business processes, it may require high costs due to the need for software, hardware and technical support. Cloud Computing can help achieve efficient business processes with lower costs, since it provides a fast and

  20. Kopernik : modeling business processes for digital customers

    OpenAIRE

    Estañol Lamarca, Montserrat; Castro, Manuel; Díaz-Montenegro, Sylvia; Teniente López, Ernest

    2016-01-01

    This paper presents the Kopernik methodology for modeling business processes for digital customers. These processes require a high degree of flexibility in the execution of their tasks or actions. We achieve this by using the artifact-centric approach to process modeling and the use of condition-action rules. The processes modeled following Kopernik can then be implemented in an existing commercial tool, Balandra.

  1. Opportunities for Improving Army Modeling and Simulation Development: Making Fundamental Adjustments and Borrowing Commercial Business Practices

    National Research Council Canada - National Science Library

    Lee, John

    2000-01-01

    .... This paper briefly explores project management principles, leadership theory, and commercial business practices, suggesting improvements to the Army's modeling and simulation development process...

  2. Effect of Linked Rules on Business Process Model Understanding

    DEFF Research Database (Denmark)

    Wang, Wei; Indulska, Marta; Sadiq, Shazia

    2017-01-01

    Business process models are widely used in organizations by information systems analysts to represent complex business requirements and by business users to understand business operations and constraints. This understanding is extracted from graphical process models as well as business rules. Prior...

  3. BUSINESS PROCESS MANAGEMENT SYSTEMS TECHNOLOGY COMPONENTS ANALYSIS

    Directory of Open Access Journals (Sweden)

    Andrea Giovanni Spelta

    2007-05-01

    Full Text Available The information technology that supports the implementation of the business process management appproach is called Business Process Management System (BPMS. The main components of the BPMS solution framework are process definition repository, process instances repository, transaction manager, conectors framework, process engine and middleware. In this paper we define and characterize the role and importance of the components of BPMS's framework. The research method adopted was the case study, through the analysis of the implementation of the BPMS solution in an insurance company called Chubb do Brasil. In the case study, the process "Manage Coinsured Events"" is described and characterized, as well as the components of the BPMS solution adopted and implemented by Chubb do Brasil for managing this process.

  4. REALIZING BUSINESS PROCESS MANAGEMENT BY HELP OF A PROCESS MAPPING DATABASE TOOL

    CERN Document Server

    Vergili, Ceren

    2016-01-01

    In a typical business sector, processes are the building blocks of the achievement. A considerable percentage of the processes are consisting of business processes. This fact is bringing the fact that business sectors are in need of a management discipline. Business Process Management (BPM) is a discipline that combines modelling, automation, execution, control, measurement, and optimization of process by considering enterprise goals, spanning systems, employees, customers, and partners. CERN’s EN – HE – HM section desires to apply the BPM discipline appropriately for improving their necessary technical, administrative and managerial actions to supply appropriate CERN industrial transport, handling and lifting equipment and to maintain it. For this reason, a Process Mapping Database Tool is created to develop a common understanding about how the section members can visualize their processes, agree on quality standards and on how to improve. It provides a management support by establishing Process Charts...

  5. Ontological Model of Business Process Management Systems

    Science.gov (United States)

    Manoilov, G.; Deliiska, B.

    2008-10-01

    The activities which constitute business process management (BPM) can be grouped into five categories: design, modeling, execution, monitoring and optimization. Dedicated software packets for business process management system (BPMS) are available on the market. But the efficiency of its exploitation depends on used ontological model in the development time and run time of the system. In the article an ontological model of BPMS in area of software industry is investigated. The model building is preceded by conceptualization of the domain and taxonomy of BPMS development. On the base of the taxonomy an simple online thesaurus is created.

  6. Visualizing human communication in business process simulations

    Science.gov (United States)

    Groehn, Matti; Jalkanen, Janne; Haho, Paeivi; Nieminen, Marko; Smeds, Riitta

    1999-03-01

    In this paper a description of business process simulation is given. Crucial part in the simulation of business processes is the analysis of social contacts between the participants. We will introduce a tool to collect log data and how this log data can be effectively analyzed using two different kind of methods: discussion flow charts and self-organizing maps. Discussion flow charts revealed the communication patterns and self-organizing maps are a very effective way of clustering the participants into development groups.

  7. Benchmarking of business excellence as a determinant of quality improvement

    Directory of Open Access Journals (Sweden)

    Srejović Milan

    2017-01-01

    Full Text Available In order for a process to operate successfully, it is necessary to constantly measure and improve its performance. One way to analyze the current state of performances of a company and its improvement is benchmarking. In a market-oriented environment, an enterprise must meet the expectations of different interest groups, or key stakeholders. However, in order to achieve business excellence, it is necessary to fulfill the requirements prescribed by the relevant standards. In this paper, the focus will be on the requirements of the ISO 9004: 2009 standard. The aim of the paper is to highlight the significance of the benchmark technique in measuring the business performances of companies. By implementing it, you can identify the strengths and weaknesses of the company in question. In this way, the process parameters that need to be improved are identified so that the company can improve its competitive position.

  8. Improving Business-IT Alignment through Business Architecture

    Science.gov (United States)

    Li, Chingmei

    2010-01-01

    The business and Information Technology (IT) alignment issue has become one of the Top-10 IT management issues since 1980. IT has continually strived to achieve alignment with business goals and objectives. These IT efforts include ERP implementation to benefit from the best practices; data center consolidation and server virtualization to keep…

  9. Specification of e-business process model for PayPal online payment process using Reo

    NARCIS (Netherlands)

    M. Xie

    2005-01-01

    textabstractE-business process modeling allows business analysts to better understand and analyze the business processes, and eventually to use software systems to automate (parts of) these business processes to achieve higher profit. To support e-business process modeling, many business process

  10. Specification of e-business process model for PayPal online payment process using Reo

    OpenAIRE

    Xie, M.

    2005-01-01

    textabstractE-business process modeling allows business analysts to better understand and analyze the business processes, and eventually to use software systems to automate (parts of) these business processes to achieve higher profit. To support e-business process modeling, many business process modeling languages have been used as tools. However, many existing business process modeling languages lack (a) formal semantics, (b) formal computational model, and (c) an integrated view of the busi...

  11. Towards emergence phenomenon in business process management

    Directory of Open Access Journals (Sweden)

    Koryl Maciej

    2017-06-01

    Full Text Available A standard solution regarding business process management automation in enterprises is the use of workflow management systems working by the Rule-Based Reasoning approach. In such systems, the process model which is designed entirely before the implementation has to meet all needs deriving from business activity of the organization. In practice, it means that great limitations arise in process control abilities, especially in the dynamic business environment. Therefore, new kinds of workflow systems may help which typically work in more agile way e.g. following the Case-Based Reasoning approach. The paper shows another possible solution – the use of emergence theory which indicates among other conditions required to fulfill stimulation of the system (for example the business environment to run grass-roots processes that lead to arising of new more sophisticated organizing forms. The paper also points the using opportunity of such techniques as the processing of complex events to fulfill key conditions pointed by the emergence theory.

  12. Exploiting process cubes, analytic workflows and process mining for business process reporting : a case study in education

    NARCIS (Netherlands)

    Bolt Iriondo, Alfredo; de Leoni, Massimiliano; van der Aalst, Wil M.P.; Gorissen, Pierre; Ceravolo, P.; Rinderle-Ma, S.

    2015-01-01

    Business Process Intelligence (BPI) is an emerging topic that has gained popularity in the last decade. It is driven by the need for analysis techniques that allow businesses to understand and improve their processes. One of the most common applications of BPI is reporting, which consists on the

  13. Business Process Modeling Languages Supporting Collaborative Networks

    NARCIS (Netherlands)

    Soleimani Malekan, H.; Afsarmanesh, H.; Hammoudi, S.; Maciaszek, L.A.; Cordeiro, J.; Dietz, J.L.G.

    2013-01-01

    Formalizing the definition of Business Processes (BPs) performed within each enterprise is fundamental for effective deployment of their competencies and capabilities within Collaborative Networks (CN). In our approach, every enterprise in the CN is represented by its set of BPs, so that other

  14. Architecture for Cross-Organizational Business Processes

    NARCIS (Netherlands)

    Hoffner, Yigal; Ludwig, Heiko; Gülcü, Ceki; Grefen, P.W.P.J.

    Efficient means of electronic interaction are an essential requirement for the integration of different companies' business processes along the value chain. Until recently, this interaction relied on expensive, complex and inflexible solutions, mostly based on EDI or some proprietary means. The high

  15. Understanding Modeling Requirements of Unstructured Business Processes

    NARCIS (Netherlands)

    Allah Bukhsh, Zaharah; van Sinderen, Marten J.; Sikkel, Nicolaas; Quartel, Dick

    2017-01-01

    Management of structured business processes is of interest to both academia and industry, where academia focuses on the development of methods and techniques while industry focuses on the development of supporting tools. With the shift from routine to knowledge work, the relevance of management of

  16. Making process improvement 'stick'.

    Science.gov (United States)

    Studer, Quint

    2014-06-01

    To sustain gains from a process improvement initiative, healthcare organizations should: Explain to staff why a process improvement initiative is needed. Encourage leaders within the organization to champion the process improvement, and tie their evaluations to its outcomes. Ensure that both leaders and employees have the skills to help sustain the sought-after process improvements.

  17. Information governance in dynamic networked business process management

    NARCIS (Netherlands)

    Rasouli, M.; Eshuis, H.; Grefen, P.W.P.J.; Trienekens, J.J.M.; Kusters, R.J.

    2016-01-01

    Competition in today’s globalized markets forces organizations to collaborate within dynamic business networks to provide mass-customized integrated solutions for customers. The collaboration within dynamic business networks necessitates forming dynamic networked business processes (DNBPs).

  18. Trends in business process analysis: from verification to process mining

    NARCIS (Netherlands)

    Aalst, van der W.M.P.; Cardoso, J.; Cordeiro, J.; Filipe, J.

    2007-01-01

    Business process analysis ranges from model verification at design-time to the monitoring of processes at runtime. Much progress has been achieved in process verification. Today we are able to verify the entire reference model of SAP without any problems. Moreover, more and more processes leave

  19. On-the-fly auditing of business processes

    NARCIS (Netherlands)

    Hee, van K.M.; Hidders, A.J.H.; Houben, G.J.P.M.; Paredaens, J.; Thiran, P.A.P.; Jensen, K.; Donatelli, S.; Koutny, M.

    2010-01-01

    Information systems supporting business processes are usually very complex. If we have to ensure that certain business rules are enforced in a business process, it is often easier to design a separate system, called a monitor, that collects the events of the business processes and verifies whether

  20. On-the-fly auditing of business processes

    NARCIS (Netherlands)

    Hee, van K.M.; Hidders, A.J.H.; Houben, G.J.P.M.; Paredaens, J.; Thiran, P.A.P.

    2009-01-01

    Information systems supporting business process are mostly very complex. If we have to ensure that certain business rules are enforced in a business process, it is often easier to design a separate system, called a monitor, that collects the events of the business processes and verifies whether the

  1. Organizational agility key factors for dynamic business process management

    OpenAIRE

    Triaa , Wafa; Gzara , Lilia; Verjus , Hervé

    2016-01-01

    International audience; For several years, Business Process Management (BPM) is recognized as a holistic management approach that promotes business effectiveness and efficiency. Increasingly, corporates find themselves, operating in business environments filled with unpredictable, complex and continuous change. Driven by these dynamic competitive conditions, they look for a dynamic management of their business processes to maintain their processes performance. To be competitive, companies hav...

  2. Enhancing Student Learning of Enterprise Integration and Business Process Orientation through an ERP Business Simulation Game

    Science.gov (United States)

    Seethamraju, Ravi

    2011-01-01

    The sophistication of the integrated world of work and increased recognition of business processes as critical corporate assets require graduates to develop "process orientation" and an "integrated view" of business. Responding to these dynamic changes in business organizations, business schools are also continuing to modify…

  3. Redesigning ambulatory care business processes supporting clinical care delivery.

    Science.gov (United States)

    Patterson, C; Sinkewich, M; Short, J; Callas, E

    1997-04-01

    The first step in redesigning the health care delivery process for ambulatory care begins with the patient and the business processes that support the patient. Patient-related business processes include patient access, service documentation, billing, follow-up, collection, and payment. Access is the portal to the clinical delivery and care management process. Service documentation, charge capture, and payment and collection are supporting processes to care delivery. Realigned provider networks now demand realigned patient business services to provide their members/customers/patients with improved service delivery at less cost. Purchaser mandates for cost containment, health maintenance, and enhanced quality of care have created an environment where every aspect of the delivery system, especially ambulatory care, is being judged. Business processes supporting the outpatient are therefore being reexamined for better efficiency and customer satisfaction. Many health care systems have made major investments in their ambulatory care environment, but have pursued traditional supporting business practices--such as multiple access points, lack of integrated patient appointment scheduling and registration, and multiple patient bills. These are areas that are appropriate for redesign efforts--all with the customer's needs and convenience in mind. Similarly, setting unrealistic expectations, underestimating the effort required, and ignoring the human elements of a patient-focused business service redesign effort can sabotage the very sound reasons for executing such an endeavor. Pitfalls can be avoided if a structured methodology, coupled with a change management process, are employed. Deloitte & Touche Consulting Group has been involved in several major efforts, all with ambulatory care settings to assist with the redesign of their business practices to consider the patient as the driver, instead of the institution providing the care.

  4. ENHANCING LEAN SUPPLY CHAIN MATURITY WITH BUSINESS PROCESS MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Jurij Jaklic

    2006-12-01

    Full Text Available In today’s global market the main focus of competition is not only between different companies but also between supply chains. Technological changes and organizational improvements are important for effective supply chain management (SCM, however, the main cause of SCM improvements is not the implementation of an information system (IS itself, but rather a change and an integration of business processes. The paper summarizes the most important concepts of SCM and specifically concentrates on the importance of business process management (BPM in supply chains, because full advantages can be realized when business processes in the supply chain are well defined, integrated and managed. The main purpose of this paper is to show that successful SCM calls for the maturity of supply chain processes in all involved companies and at the supply chain level, which can be realized by using effective BPM methods. A necessary condition for growing of SCM in terms of supply chain process maturity levels is an inter-organizational information system development and process renovation. Yet, BPM should not be considered as a one-time project of IS implementation and process change, but as a permanent process performance measurement, analysis and continuous improvement of the supply chain processes. The concepts are illustrated with a case study of fuel supply process.

  5. ORGANIZATIONAL CHANGE: BUSINESS PROCESS REENGINEERING OR OUTSOURCING?

    Directory of Open Access Journals (Sweden)

    Pellicelli Michela

    2012-12-01

    Full Text Available This article will analyze the logic behind the adoption of Business Process Reengineering and outsourcing. The first part analyzes Business Process Reengineering as a technique for analysis and for defining the business processes implemented by organizations in order to make the achievement of corporate objectives more efficient and effective. Nevertheless, this approach has some limits when the reengineering project aims solely at cost reduction. In any event, for several activities management must constantly evaluate the alternative to turning to outsourcing. In the second part we thus observe what should be the evaluations of management in order to pursue the objectives of maximum efficiency, economic efficiency, and productivity. Starting from the methodological assumptions that aid our understanding of the outsourcing of processes and that represent the operational and conceptual framework for the existence of this approach, several models will be analyzed held to be significant for determining those processes that can be outsourced, from a “strategic” point of view, and that are useful for deciding on the shift from BPR to outsourcing.

  6. Implementing Business Process Redesign: early lessons from the Australian experience

    Directory of Open Access Journals (Sweden)

    Marianne Broadbent

    1995-05-01

    Full Text Available Business Process Redesign (BPR is a change management approach aimed at achieving quantum improvements in business performance. Industry interest levels in BPR are high as a direct result of current difficulties in the global economic climate and tight business conditions. Integral to BPR is the availability of new stable technologies which both stimulate and enable process changes. This paper highlights the experiences of a number of Australian firms which have implemented BPR. A ten step framework for BPR is presented together with a series of caveats. BPR is a difficult, messy and often non-linear activity which challenges many of the ways organisations operate. Information Technology plays a pivotal role in BPR as both an enabler and disenabler for change. Lessons emerging from early Australian experiences with BPR focus on the role of executive sponsorship, consultants, measurements, education and training, technology and people involved in the change process.

  7. Measuring the Success of Changes to Existing Business Intelligence Solutions to Improve Business Intelligence Reporting

    OpenAIRE

    Dedić, Nedim; Stanier, Clare

    2016-01-01

    Evaluating the success of changes to an existing Business Intelligence (BI) environment means that there is a need to compare the level of user satisfaction with the original and amended versions of the application. The focus of this paper is on producing an evaluation tool, which can be used to measure the success of changes to existing BI solutions to support improved BI reporting. The paper identifies the users involved in the BI process and investigates what is meant by satisfaction in th...

  8. Data warehousing leads to improved business performance

    International Nuclear Information System (INIS)

    Morris, R.

    1995-01-01

    Data warehousing is emerging as one of the most significant trends in information technology (IT) during the 1990s. According to William H. Inmon, sometimes referred to as the father of data warehousing, a data warehouse is a subject-oriented, integrated, nonvolatile, time-variant collection of data organized to support management needs. Data warehousing can: provide integrated, historical and operational data; integrate disparate application systems; and organize and store data for informational, analytical processing. Data warehousing offers opportunity to address today's problems of realizing a return on massive investments being made in acquiring and managing E and P data. Effective implementations require an understanding of business benefits being sought and an adaptive, flexible IT architecture for supporting processes and technologies involved. As national E and P data archives continue to emerge and complement existing data reserves within E and P companies, expect to see increased data warehousing use to merge these two environments

  9. Big Data Components for Business Process Optimization

    Directory of Open Access Journals (Sweden)

    Mircea Raducu TRIFU

    2016-01-01

    Full Text Available In these days, more and more people talk about Big Data, Hadoop, noSQL and so on, but very few technical people have the necessary expertise and knowledge to work with those concepts and technologies. The present issue explains one of the concept that stand behind two of those keywords, and this is the map reduce concept. MapReduce model is the one that makes the Big Data and Hadoop so powerful, fast, and diverse for business process optimization. MapReduce is a programming model with an implementation built to process and generate large data sets. In addition, it is presented the benefits of integrating Hadoop in the context of Business Intelligence and Data Warehousing applications. The concepts and technologies behind big data let organizations to reach a variety of objectives. Like other new information technologies, the main important objective of big data technology is to bring dramatic cost reduction.

  10. Deficiency tracking system, conceptual business process requirements

    Energy Technology Data Exchange (ETDEWEB)

    Hermanson, M.L.

    1997-04-18

    The purpose of this document is to describe the conceptual business process requirements of a single, site-wide, consolidated, automated, deficiency management tracking, trending, and reporting system. This description will be used as the basis for the determination of the automated system acquisition strategy including the further definition of specific requirements, a ''make or buy'' determination and the development of specific software design details.

  11. Deficiency tracking system, conceptual business process requirements

    International Nuclear Information System (INIS)

    Hermanson, M.L.

    1997-01-01

    The purpose of this document is to describe the conceptual business process requirements of a single, site-wide, consolidated, automated, deficiency management tracking, trending, and reporting system. This description will be used as the basis for the determination of the automated system acquisition strategy including the further definition of specific requirements, a ''make or buy'' determination and the development of specific software design details

  12. Business dominant position in innovation process

    OpenAIRE

    BABYCH T.O.

    2015-01-01

    In the international competitive environment innovative development acquires the special urgency for the nation. Innovation is no longer seen as a stochastic process. was The systematic implementation and stimulation of innovation have become the paradigm of economic development for the most of the world. It is important to form and to exploit new methodologies and tools for innovation policy. Such instruments should cover all the factors and results. So the large and small business should be...

  13. Editorial: "Business process intelligence : connecting data and processes"

    NARCIS (Netherlands)

    Aalst, van der W.M.P.; Zhao, J.L.; Wang, H.; Wang, Harry Jiannan

    2015-01-01

    This introduction to the special issue on Business Process Intelligence (BPI) discusses the relation between data and processes. The recent attention for Big Data illustrates that organizations are aware of the potential of the torrents of data generated by today's information systems. However, at

  14. Towards a Framework for the Agile Mining of Business Processes

    NARCIS (Netherlands)

    Weber, Barbara; Reichert, Manfred; Rinderle, Stefanie; Wild, Werner; Bussler, Christoph J.; Haller, Armin

    2006-01-01

    In order to support business processes effectively, their implementation by a process management systems (PMS) must be as close to the real world’s processes as possible. Generally, it is not sufficient to analyze and model a business process only once, and then to handle respective business cases

  15. Two-stage process analysis using the process-based performance measurement framework and business process simulation

    NARCIS (Netherlands)

    Han, K.H.; Kang, J.G.; Song, M.S.

    2009-01-01

    Many enterprises have recently been pursuing process innovation or improvement to attain their performance goals. To align a business process with enterprise performances, this study proposes a two-stage process analysis for process (re)design that combines the process-based performance measurement

  16. PROCESS VARIABILITY REDUCTION THROUGH STATISTICAL PROCESS CONTROL FOR QUALITY IMPROVEMENT

    Directory of Open Access Journals (Sweden)

    B.P. Mahesh

    2010-09-01

    Full Text Available Quality has become one of the most important customer decision factors in the selection among the competing product and services. Consequently, understanding and improving quality is a key factor leading to business success, growth and an enhanced competitive position. Hence quality improvement program should be an integral part of the overall business strategy. According to TQM, the effective way to improve the Quality of the product or service is to improve the process used to build the product. Hence, TQM focuses on process, rather than results as the results are driven by the processes. Many techniques are available for quality improvement. Statistical Process Control (SPC is one such TQM technique which is widely accepted for analyzing quality problems and improving the performance of the production process. This article illustrates the step by step procedure adopted at a soap manufacturing company to improve the Quality by reducing process variability using Statistical Process Control.

  17. Ad-Hoc Business Processes in Web Services

    NARCIS (Netherlands)

    Wombacher, Andreas; Mahleko, Bendick

    Web service technologies promise to facilitate collaboration among business partners by helping potential business partners find one another and integrate their business processes to do business. Daunting challenges however exist before the full potential of Web services can be realized. Indexing

  18. Software Process Improvement Defined

    DEFF Research Database (Denmark)

    Aaen, Ivan

    2002-01-01

    This paper argues in favor of the development of explanatory theory on software process improvement. The last one or two decades commitment to prescriptive approaches in software process improvement theory may contribute to the emergence of a gulf dividing theorists and practitioners....... It is proposed that this divide be met by the development of theory evaluating prescriptive approaches and informing practice with a focus on the software process policymaking and process control aspects of improvement efforts...

  19. Designing business rules for mediation : a process towards agent-mediated business coordination

    OpenAIRE

    Zhao, Z.; Dignum, M.V.; Dignum, F.P.M.

    2008-01-01

    Business process integration is a very active research area, in which mediation is one of the fundamental architectural choices. Mediators have difficulties to design mediation services that meet the requirements of the different stakeholders. Business rules play an important role in the decision process of mediation. In this paper, we analyze the role of business rules in the decision process, and use some examples to illustrate how business rules should be designed in order to help the deci...

  20. Influence Business Process On The Quality Of Accounting Information System

    OpenAIRE

    Meiryani; Muhammad Syaifullah

    2015-01-01

    Abstract The purpose of this study was to determine the influence of business process to the quality of the accounting information system. This study aims to examine the influence of business process on the quality of the information system of accounting information system. The study was theoritical research which considered the roles of business process on quality of accounting information system which use secondary data collection. The results showed that the business process have a signifi...

  1. BUSINESS PROCESS MANAGEMENT IN INSURANCE CASE OF JADRANSKO INSURANCE COMPANY

    OpenAIRE

    Sanja Coric; Danijel Bara

    2014-01-01

    Selling insurance products in conditions of today’s modern technological solutions is faced with numerous challenges. Business processes in insurance as well as the results of these business processes are the real interface to policyholders. Modeling and analysis of business process in insurance ensure organizations to focus on the customer and increase the efficiency and quality of work. Managing critical business processes in every single organization, likewise in insurance is a key factor ...

  2. Improving the Business Trade Licensing Reform Environment

    OpenAIRE

    Gamser, Matthew

    2003-01-01

    This case study of Kenyan business trade licensing shows that red-tape costs can be cut if reform is championed strongly and there is a strong case in terms of costs and benefits. The reform of business registration, trade licensing and other business entry procedures is a cost effective and progressive way to promote indigenous private sector development. But, reform needs more than good cost-benefit analysis and legal drafting; it also requires building constituencies and continuous advocacy.

  3. IMPROVEMENT OF SMALL BUSINESS CREDIT IN RUSSIA

    OpenAIRE

    Klimova N. V.; Shapovalova G. I.

    2015-01-01

    Small business is the basis for the development of the national economy, providing 60% of revenues in foreign countries. In Russia, this sector is developing slowly due to lack of funding. In connection with the development of small business, lending is growing in popularity in this sphere. The state develops a variety of programs to support small businesses in the form of public and private lending institutions, venture capital funds, credit unions. However, the volume of lending to small bu...

  4. Alignment between business process governance and IT governance

    DEFF Research Database (Denmark)

    Rahimi, Fatemeh; Møller, Charles; Hvam, Lars

    2014-01-01

    frameworks to enable business-IT strategic alignment, efficient process and IT requirements specification, and IT-enabled business value realization. We examine the actuality of this alignment in practice through a case study conducted in a relatively mature multinational corporation. The findings indicate......The importance of business processes and the increasing centrality of IT to an organization's performance have called for a specific focus on business process governance and IT governance in contemporary enterprises. Despite the wide scope of business process management, which covers both business...... and IT domains, and the profound impact of IT on process innovations, the association between business process governance and IT governance remains under-explored. Analyzing the constituting elements of the two governance concepts, we propose the necessity of alignment between business process and IT governance...

  5. Improving Healthcare Logistics Processes

    DEFF Research Database (Denmark)

    Feibert, Diana Cordes

    logistics processes in hospitals and aims to provide theoretically and empirically based evidence for improving these processes to both expand the knowledge base of healthcare logistics and provide a decision tool for hospital logistics managers to improve their processes. Case studies were conducted...... processes. Furthermore, a method for benchmarking healthcare logistics processes was developed. Finally, a theoretically and empirically founded framework was developed to support managers in making an informed decision on how to improve healthcare logistics processes. This study contributes to the limited...... literature concerned with the improvement of logistics processes in hospitals. Furthermore, the developed framework provides guidance for logistics managers in hospitals on how to improve their processes given the circumstances in which they operate....

  6. When cognitive biases lead to business process management issues

    NARCIS (Netherlands)

    Razavian, M.; Turetken, O.; Vanderfeesten, I.T.P.; Dumas, M.; Fantinato, M.

    2017-01-01

    There is a broad consensus that design decision making is important for Business Process Management success. Despite many business process design approaches and practices that are available, the quality of business process analysis and design relies heavily on human factors. Some of these factors

  7. Discovery and analysis of e-mail-driven business processes

    NARCIS (Netherlands)

    Stuit, Marco; Wortmann, Hans

    E-mail is used as the primary tool for business communication and collaboration. This paper presents a novel e-mail interaction mining method to discover and analyze e-mail-driven business processes. An e-mail-driven business process is perceived as a human collaboration process that consists of

  8. Petri net transformations for business processes : a survey

    NARCIS (Netherlands)

    Lohmann, N.; Verbeek, H.M.W.; Dijkman, R.M.; Jensen, K.; Aalst, van der W.M.P.

    2009-01-01

    In Process-Aware Information Systems, business processes are often modeled in an explicit way. Roughly speaking, the available business process modeling languages can be divided into two groups.Languages from the first group are preferred by academic people but shunned by business people, and

  9. Styles in business process modeling: an exploration and a model

    NARCIS (Netherlands)

    Pinggera, J.; Soffer, P.; Fahland, D.; Weidlich, M.; Zugal, S.; Weber, B.; Reijers, H.A.; Mendling, J.

    2015-01-01

    Business process models are an important means to design, analyze, implement, and control business processes. As with every type of conceptual model, a business process model has to meet certain syntactic, semantic, and pragmatic quality requirements to be of value. For many years, such quality

  10. FNet : An Index for Advanced Business Process Querying

    NARCIS (Netherlands)

    Yan, Z.; Dijkman, R.M.; Grefen, P.W.P.J.; Barros, A.; Gal, A.; Kindler, E.

    2012-01-01

    Nowadays, more and more organizations describe their operations in terms of business processes. Consequently, it is common for organizations to have collections of hundreds or even thousands of business process models. This calls for techniques to quickly retrieve business process models that

  11. FNet : an index for advanced business process querying

    NARCIS (Netherlands)

    Yan, Z.; Dijkman, R.M.; Grefen, P.W.P.J.

    2012-01-01

    Nowadays, more and more organizations describe their operations in terms of business processes. Consequently, it is common for organizations to have collections of hundreds or even thousands of business process models. This calls for techniques to quickly retrieve business process models that

  12. BUSINESS PROCESS REENGINEERING: CONCEPTS CAUSES AND EFFECT

    Directory of Open Access Journals (Sweden)

    Bernardo Nugroho Yahya

    2002-01-01

    Full Text Available Some people made a wrong concept about Business Process Reengineering (BPR. Some were misunderstanding about the BPR term. In other way, so many researches were introduced to describe a better definition about BPR. The thinking about concepts, causes, and effect of BPR will make a new perception about the term of BPR itself as a better methodology instead of the other Quality Management Methodology such as Total Quality Management (TQM, Just In Time (JIT, etc. This paper will mention the context of BPR in some of case study's journal.

  13. Transformation of accounting business processes in emergencies

    Directory of Open Access Journals (Sweden)

    D.O. Gritsyshen

    2016-12-01

    Full Text Available In the article the transformation of the accounting business processes in emergency situations. The models identify the consequences of emergencies, which is the basis for the transformation of the elements method of accounting, to address the consequences of emergencies isolation from the totality of objects of accounting and determine the properties that affect decision-making. Designed identify complex patterns of consequences of emergencies, allows accounting system to generate information that allows for a set of properties consequences of emergencies, and management decisions taking into account complex factors. Determined the possible consequences of emergency situations for individual objects accounting, information resources, which are accounts of accounting and financial reporting indicators.

  14. Business Process Compliance through Reusable Units of Compliant Processes

    NARCIS (Netherlands)

    D. Shumm; O. Turetken; N. Kokash (Natallia); A. Elgammal; F. Leymann; J. van den Heuvel

    2010-01-01

    htmlabstractCompliance management is essential for ensuring that organizational business processes and supporting information systems are in accordance with a set of prescribed requirements originating from laws, regulations, and various legislative or technical documents such as Sarbanes-Oxley Act

  15. Process Improvement Essentials

    CERN Document Server

    Persse, James R

    2006-01-01

    Process Improvement Essentials combines the foundation needed to understand process improvement theory with the best practices to help individuals implement process improvement initiatives in their organization. The three leading programs: ISO 9001:2000, CMMI, and Six Sigma--amidst the buzz and hype--tend to get lumped together under a common label. This book delivers a combined guide to all three programs, compares their applicability, and then sets the foundation for further exploration.

  16. Controlling Business Object States in Business Process Models to Support Compliance

    OpenAIRE

    Peņicina, L

    2016-01-01

    The doctoral thesis addresses the existing gap between business process models and states of business objects. Existing modelling methods such as BPMN and ArchiMate lack an explicitly declarative approach for capturing states of business objects and laws of state transitions. This gap hinders the compliance of business process models with regulations imposed internally or externally, and can result in potential legal problems for organizations. Also this g...

  17. The Value of Quality Improvement Process in the Detection and Correction of Common Errors in Echocardiographic Hemodynamic Parameters in a Busy Echocardiography Laboratory.

    Science.gov (United States)

    Fanari, Zaher; Choudhry, Usman I; Reddy, Vivek K; Eze-Nliam, Chete; Hammami, Sumaya; Kolm, Paul; Weintraub, William S; Marshall, Erik S

    2015-12-01

    Accurate assessment of cardiac structures, ventricular function, and hemodynamics is essential for any echocardiographic laboratory. Quality improvement (QI) processes described by the American Society of Echocardiography (ASE) and the Intersocietal Commission (IAC) should be instrumental in reaching this goal. All patients undergoing transthoracic echocardiogram (TTE) followed by cardiac catheterization within 24 hours at Christiana Care Health System in 2011 and 2012 were identified, with 126 and 133 cases, respectively. Hemodynamic parameters of diastolic function and pulmonary artery systolic pressure (PASP) on TTE correlated poorly with catheterization in 2011. An educational process was developed and implemented at quarterly QI meetings based on ASE and IAC recommendations to target frequently encountered errors and provide methods for improved performance. The hemodynamic parameters were then reexamined in 2012 postintervention. Following the QI process, there was significant improvement in the correlation between invasive and echocardiographic hemodynamic measurements in both systolic and diastolic function, and PASP. This reflected in significant better correlations between echo and cath LVEF [R = 0.88, ICC = 0.87 vs. R = 0.85, ICC = 0.85; P process, as recommended by ASE and IAC, can allow for identification as well as rectification of quality issues in a large regional academic medical center hospital. © 2015, Wiley Periodicals, Inc.

  18. Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics

    NARCIS (Netherlands)

    Reijers, H.A.; Limam Mansar, S.

    2005-01-01

    To implement business process redesign several best practices can be distinguished. This paper gives an overview of heuristic rules that can support practitioners to develop a business process design that is a radical improvement of a current design. The emphasis is on the mechanics of the process,

  19. Aspect-Oriented Business Process Modeling with AO4BPMN

    Science.gov (United States)

    Charfi, Anis; Müller, Heiko; Mezini, Mira

    Many crosscutting concerns in business processes need to be addressed already at the business process modeling level such as compliance, auditing, billing, and separation of duties. However, existing business process modeling languages including OMG's Business Process Modeling Notation (BPMN) lack appropriate means for expressing such concerns in a modular way. In this paper, we motivate the need for aspect-oriented concepts in business process modeling languages and propose an aspect-oriented extension to BPMN called AO4BPMN. We also present a graphical editor supporting that extension.

  20. Becoming a Learning Organization Through Dynamic Business Process Management

    Directory of Open Access Journals (Sweden)

    Marek Szelągowski

    2014-01-01

    Full Text Available As customers demand easier access to individualized products and services, companies now face an ongoing problem of how to deliver flexible and innovative solutions while maintaining efficiency and competitiveness. In this environment, the only sustainable form of competitive advantage rests in the ability to learn faster than the competition (de Geus, 1988. The article returns to the somewhat forgotten concept of the learning organization and explores how its principles can be applied with the use of dynamic business process management (dynamic BPM. Enabling in this concept individual or team-based limited experimentation and providing conditions for learning though experience in the course of performing business processes allows for the constant creation of practical knowledge. This article provides examples of how dynamic BPM facilitates the constant creation and verification of practical knowledge, with the aim of improving and adapting processes to maintain the competitive advantage of the organization.

  1. Transforming Internal Activities of Business Process Models to Services Compositions

    NARCIS (Netherlands)

    Dirgahayu, Teduh; Quartel, Dick; van Sinderen, Marten J.; Mostefaoui, S.K.; Maamar, Z.; Ferreira Pires, L.; Hammoudi, S.; Rinderle-Ma, S.; Sadiq, S.; Schulz, K.

    As a service composition language, BPEL imposes as constraint that a business process model should consist only of activities for interacting with other business processes. BPEL provides limited support for implementing internal activities, i.e. activities that are performed by a single business

  2. Associating Assertions with Business Processes and Monitoring their Execution

    NARCIS (Netherlands)

    Lazovik, Alexander; Aiello, Marco; Papazoglou, Mike

    2004-01-01

    Business processes that span organizational borders describe the interaction between multiple parties working towards a common objective. They also express business rules that govern the behavior of the process and account for expressing changes reflecting new business objectives and new market

  3. Business process modeling for processing classified documents using RFID technology

    Directory of Open Access Journals (Sweden)

    Koszela Jarosław

    2016-01-01

    Full Text Available The article outlines the application of the processing approach to the functional description of the designed IT system supporting the operations of the secret office, which processes classified documents. The article describes the application of the method of incremental modeling of business processes according to the BPMN model to the description of the processes currently implemented (“as is” in a manual manner and target processes (“to be”, using the RFID technology for the purpose of their automation. Additionally, the examples of applying the method of structural and dynamic analysis of the processes (process simulation to verify their correctness and efficiency were presented. The extension of the process analysis method is a possibility of applying the warehouse of processes and process mining methods.

  4. The Formalization of the Business Process Modeling Goals

    Directory of Open Access Journals (Sweden)

    Ligita Bušinska

    2016-10-01

    Full Text Available In business process modeling the de facto standard BPMN has emerged. However, the applications of this notation have many subsets of elements and various extensions. Also, BPMN still coincides with many other modeling languages, forming a large set of available options for business process modeling languages and dialects. While, in general, the goal of modelers is a central notion in the choice of modeling languages and notations, in most researches that propose guidelines, techniques, and methods for business process modeling language evaluation and/or selection, the business process modeling goal is not formalized and not transparently taken into account. To overcome this gap, and to explicate and help to handle business process modeling complexity, the approach to formalize the business process modeling goal, and the supporting three dimensional business process modeling framework, are proposed.

  5. A Computerised Business Ethics Expert System -A new approach to improving the ethical quality of business decision-making

    Directory of Open Access Journals (Sweden)

    Bernie Brenner

    2007-06-01

    Full Text Available Abstract Where unethical business decision-making arises from failures of ethical perception, there is an important role for ethical training and decision-making tools. These may help business people to consider all relevant issues when assessing the ethical status of potential decisions. Ethical training programmes give business people a basic understanding of the principles which underlie ethical judgements and equip them with many of the necessary skills for dealing with the ethical dilemmas which they face in their jobs. Similarly, ethical decision-making tools may guide managers through the various ethical considerations which are relevant to business decision-making and help them to develop their ethical-perceptual skills. Furthermore, by establishing and reinforcing good ethical decision-making practices, training programmes and decision-making tools may also reduce the incidence of self-consciously unethical decision-making. A new approach to improving the ethical quality of business decision-making by the use of computerized business ethics expert systems is proposed. These systems have the potential to guide business people through a process of ethical evaluation while simultaneously fulfilling an educational role, thus providing many of the benefits of both training programmes and decision-making tools. While the prospect of a computer system which could simply make ethical judgements for business people is both unrealistic and undesirable, a system which leads human decision-makers through a structured assessment process has the potential for genuine benefits. Keywords: Expert Systems, Ethical Decision Making

  6. KNOWLEDGE MANAGEMENT STRATEGY TO IMPROVE BUSINESS SECTOR

    Directory of Open Access Journals (Sweden)

    Haradhan Kumar Mohajan

    2017-09-01

    Full Text Available Every organization needs the proper knowledge management (KM strategy for the development of the organization. In the last decades the business environment has changed and recently it becomes more dynamic and more complex. At present KM is valuable not only for individuals, and organizations, but also, for global humanity. So, the directors of the organizations must emphasize on the existing knowledge and try to develop them to achieve the competitive advantage. The purpose of the study is to explore the recent KM practice in the organizations and to show the ways to develop the new KM strategy in future. An attempt has been taken here to apply KM strategy in business performance, business intelligence, and e-business.

  7. Modeling interdependencies between business and communication processes in hospitals.

    Science.gov (United States)

    Brigl, Birgit; Wendt, Thomas; Winter, Alfred

    2003-01-01

    The optimization and redesign of business processes in hospitals is an important challenge for the hospital information management who has to design and implement a suitable HIS architecture. Nevertheless, there are no tools available specializing in modeling information-driven business processes and the consequences on the communication between information processing, tools. Therefore, we will present an approach which facilitates the representation and analysis of business processes and resulting communication processes between application components and their interdependencies. This approach aims not only to visualize those processes, but to also to evaluate if there are weaknesses concerning the information processing infrastructure which hinder the smooth implementation of the business processes.

  8. Applying the Business Process and Practice Alignment Meta-model: Daily Practices and Process Modelling

    Directory of Open Access Journals (Sweden)

    Ventura Martins Paula

    2017-03-01

    Full Text Available Background: Business Process Modelling (BPM is one of the most important phases of information system design. Business Process (BP meta-models allow capturing informational and behavioural aspects of business processes. Unfortunately, standard BP meta-modelling approaches focus just on process description, providing different BP models. It is not possible to compare and identify related daily practices in order to improve BP models. This lack of information implies that further research in BP meta-models is needed to reflect the evolution/change in BP. Considering this limitation, this paper introduces a new BP meta-model designed by Business Process and Practice Alignment Meta-model (BPPAMeta-model. Our intention is to present a meta-model that addresses features related to the alignment between daily work practices and BP descriptions. Objectives: This paper intends to present a metamodel which is going to integrate daily work information into coherent and sound process definitions. Methods/Approach: The methodology employed in the research follows a design-science approach. Results: The results of the case study are related to the application of the proposed meta-model to align the specification of a BP model with work practices models. Conclusions: This meta-model can be used within the BPPAM methodology to specify or improve business processes models based on work practice descriptions.

  9. Managing risks in business model innovation processes

    DEFF Research Database (Denmark)

    Taran, Yariv; Boer, Harry; Lindgren, Peter

    2010-01-01

    Companies today, in some industries more than others, invest more capital and resources just to stay competitive, develop more diverse solutions, and increasingly start thinking more radically when considering their business models. However, despite the understanding that business model (BM...

  10. Knowledge Management Barriers Identification for the Four Kinds of Business Processes

    Directory of Open Access Journals (Sweden)

    Mina Ranjbar Fard

    2013-03-01

    Full Text Available This paper presents an appropriate categorization of business processes in order to study the different aspects of knowledge management for each kind of business processes. In this categorization, business processes are classified into the four categories including work-flow oriented, decision oriented, information oriented and motivation oriented. Then, the special attributes and knowledge management barriers for each kind of business processes are discussed. Findings from the literature led to some hypotheses about the most important knowledge management barriers in the four different kinds of business processes. Tentative theory has improved through two case studies for a work-flow oriented business process and a decision oriented business process. Research findings help managers to have process perspective in implementing KM initiatives and remove the most important barriers of KM regarding the type of the considered business processes. Improving the hypotheses related to the information oriented and collaborate oriented business processes through case study in their instance processes and also testing the introduced hypotheses are good start points for further research in the future.

  11. Business process technology and the cloud : defining a business process cloud platform

    NARCIS (Netherlands)

    Stoitsev, V.; Grefen, P.W.P.J.

    2012-01-01

    The present state of the integration between business process technology and the Cloud is vague and not well defined. Industry research organizations predict that enterprises will be moving in both these directions in the next few years. This will increase the need for a clear integration between

  12. Business process management and IT management: The missing integration

    DEFF Research Database (Denmark)

    Rahimi, Fatemeh; Møller, Charles; Hvam, Lars

    2016-01-01

    of IT on process innovations, the association between business process management and IT management is under-explored. Drawing on a literature analysis of the capabilities of business process and IT governance frameworks and findings from a case study, we propose the need for horizontal integration between the two......The importance of business processes and the centrality of IT to contemporary organizations' performance calls for a specific focus on business process management and IT management. Despite the wide scope of business process management covering both business and IT domains, and the profound impact...... management functions to enable strategic and operational business - IT alignment. We further argue that the role of IT in an organization influences the direction of integration between the two functions and thus the choice of integration mechanisms. Using case study findings, we propose...

  13. Towards an Evaluation Framework for Business Process Integration and Management

    NARCIS (Netherlands)

    Mutschler, B.B.; Reichert, M.U.; Bumiller, J.

    2005-01-01

    Process-awareness in enterprise computing is a must in order to adequately support business processes. Particularly the interoperability of the (process-oriented) business information systems and the management of a company’s process map are difficult to handle. Process-oriented approaches (like

  14. Survey of business process management: challenges and solutions

    Science.gov (United States)

    Alotaibi, Youseef; Liu, Fei

    2017-09-01

    The current literature shows that creating a good framework on business process model (PM) is not an easy task. A successful business PM should have the ability to ensure accurate alignment between business processes (BPs) and information technology (IT) designs, provide security protection, manage the rapidly changing business environment and BPs, manage customer power, be flexible for reengineering and ensure that IT goals can be easily derived from business goals and hence an information system (IS) can be easily implemented. This article presents an overview of research in the business PM domain. We have presented a review of the challenges facing business PMs, such as misalignment between business and IT, difficulty of deriving IT goals from business goals, creating secured business PM, reengineering BPs, managing the rapidly changing BP and business environment and managing customer power. Also, it presents the limitations of existing business PM frameworks. Finally, we outline several guidelines to create good business PM and the possible further research directions in the business PM domain.

  15. INTERNET OF THINGS AND BUSINESS PROCESS MANAGEMET

    Directory of Open Access Journals (Sweden)

    Cristian IVANUS

    2016-05-01

    Full Text Available In recent years intelligent devices that include dedicated software, smart devices, sensors and advanced communication capabilities for sending and receiving data, began to be used in more diverse economic areas. The added value of using and connecting them via the Internet-of-Things (IoT [1] is given by the capability of monitoring and permanent control state systems (energy, traffic, transport, agriculture, health, community public services, etc without human factor intervention. Another feature of these devices is provided by the ability to make decisions based on analysis of data obtained. Although advanced technologies are evolving and investing in IoT devices industry increase more and more, the challenges of integrating these devices and communications security are still valid.This paper aims to present some significant issues related to the integration of IoT devices using concepts of Business Process Management (BPM.

  16. NPTool: Towards Scalability and Reliability of Business Process Management

    Science.gov (United States)

    Braghetto, Kelly Rosa; Ferreira, João Eduardo; Pu, Calton

    Currently one important challenge in business process management is provide at the same time scalability and reliability of business process executions. This difficulty becomes more accentuated when the execution control assumes complex countless business processes. This work presents NavigationPlanTool (NPTool), a tool to control the execution of business processes. NPTool is supported by Navigation Plan Definition Language (NPDL), a language for business processes specification that uses process algebra as formal foundation. NPTool implements the NPDL language as a SQL extension. The main contribution of this paper is a description of the NPTool showing how the process algebra features combined with a relational database model can be used to provide a scalable and reliable control in the execution of business processes. The next steps of NPTool include reuse of control-flow patterns and support to data flow management.

  17. Event processing for business organizing the real-time enterprise

    CERN Document Server

    Luckham, David C

    2011-01-01

    Find out how Events Processing (EP) works and how it can workfor you Business Event Processing: An Introduction and StrategyGuide thoroughly describes what EP is, how to use it, and howit relates to other popular information technology architecturessuch as Service Oriented Architecture. Explains how sense and response architectures are being appliedwith tremendous results to businesses throughout the world andshows businesses how they can get started implementing EPShows how to choose business event processing technology tosuit your specific business needs and how to keep costs of adoptingit

  18. Business process maturity assessment : state of the art and key characteristics

    NARCIS (Netherlands)

    Tarhan, A.; Turetken, O.; Ilisu, F.

    2015-01-01

    Business processes are basic enablers in sustaining an organization's existence in delivering high-quality products and services. A maturity model is an instrument to assess and continually improve business processes. For example, Capability Maturity Model Integration for Development (CMMI-Dev) in

  19. Aligning Business Process Quality and Information System Quality

    OpenAIRE

    Heinrich, Robert

    2013-01-01

    Business processes and information systems mutually affect each other in non-trivial ways. Frequently, the business process design and the information system design are not well aligned. This means that business processes are designed without taking the information system impact into account, and vice versa. Missing alignment at design time often results in quality problems at runtime, such as large response times of information systems, large process execution times, overloaded information s...

  20. How much Flexibility is good for Knowledge Intensive Business Processes: A Study of the Effects of Informal Work Practices

    NARCIS (Netherlands)

    Unger, M.; Leopold, H.; Mendling, J.

    2015-01-01

    Business process management (BPM) is a widely adopted approach for identifying, documenting, and improving business processes. One of the main goals of BPM is to assure that the business processes of an organization constantly produce the desired outcome. One considerable challenge in this context

  1. Selection of Activities in Dynamic Business Process Simulation

    Directory of Open Access Journals (Sweden)

    Toma Rusinaitė

    2016-06-01

    Full Text Available Maintaining dynamicity of business processes is one of the core issues of today's business as it enables businesses to adapt to constantly changing environment. Upon changing the processes, it is vital to assess possible impact, which is achieved by using simulation of dynamic processes. In order to implement dynamicity in business processes, it is necessary to have an ability to change components of the process (a set of activities, a content of activity, a set of activity sequences, a set of rules, performers and resources or dynamically select them during execution. This problem attracted attention of researches over the past few years; however, there is no proposed solution, which ensures the business process (BP dynamicity. This paper proposes and specifies dynamic business process (DBP simulation model, which satisfies all of the formulated DBP requirements.

  2. Towards dynamic interorganizational business process management (text keynote speech)

    NARCIS (Netherlands)

    Grefen, P.W.P.J.; Reddy, S.M.

    2006-01-01

    In the modern day business world, we see more and more complex collaboration scenarios in which multiple autonomous organizations work together. From a business perspective, we distinguish between horizontal and vertical relationships. We argue that the concept of business process is central in both

  3. Specification and verification of harmonized business-process collaborations

    NARCIS (Netherlands)

    Norta, A.H.; Eshuis, H.

    2010-01-01

    In the area of business-to-business (B2B) collaboration, original equipment manufacturers (OEMs) are confronted with the problem of spending a considerable time and effort on coordinating suppliers across multiple tiers of their supply chains. By supporting inter-organizational business-process

  4. The role of business process reengineering in health care.

    Science.gov (United States)

    Kohn, D

    1994-02-01

    Business process reengineering (BPR) is a management philosophy capturing attention in health care. It combines some new, old, and recycled management philosophies, and, more often than not, is yielding positive results. BPR's emphasis is on the streamlining of cross-functional processes to significantly reduce time and/or cost, increase revenue, improve quality and service, and reduce risk. Therefore, it has many applications in health care. This article provides an introduction to the concept of BPR, including the definition of BPR, its origin, its champions, and factors for its success.

  5. The complete business process handbook body of knowledge from process modeling to BPM

    CERN Document Server

    Rosing, Mark von; Scheer, August-Wilhelm

    2017-01-01

    The Complete Business Process Handbook is the most comprehensive body of knowledge on business processes with revealing new research. Written as a practical guide for Executives, Practitioners, Managers and Students by the authorities that have shaped the way we think and work with process today. It stands out as a masterpiece, being part of the BPM bachelor and master degree curriculum at universities around the world, with revealing academic research and insight from the leaders in the market. This book provides everything you need to know about the processes and frameworks, methods, and approaches to implement BPM. Through real-world examples, best practices, LEADing practices and advice from experts, readers will understand how BPM works and how to best use it to their advantage. Cases from industry leaders and innovators show how early adopters of LEADing Practices improved their businesses by using BPM technology and methodology. As the first of three volumes, this book represents the most comprehensive...

  6. Improving resource capacity planning in hospitals with business approaches.

    NARCIS (Netherlands)

    van Lent, Wineke Agnes Marieke; van Lent, W.A.M.

    2011-01-01

    This dissertation contributed to the knowledge on the translation of approaches from businesses and services to improve the resource capacity planning on tactical and operational level in (oncologic) hospital care. The following studies were presented: * Chapter 2 surveyed the business approaches

  7. Improving the visual appearance for a small business

    OpenAIRE

    Niemonen, Jyri

    2015-01-01

    The objective of this thesis was to improve the brand and visual appearance for a small local business in Oulu. The commission by the client was to design a website, logo, and business cards. The company had been without a website and business cards since establishing the business in 1993. The old logo was last time updated in 2005. The thesis covers a theoretical research on colour, responsive design, and a usage of typography. The theoretical basis for the research was gathered from sev...

  8. Business process of reputation management of food industry enterprises

    Directory of Open Access Journals (Sweden)

    Derevianko Olena. H.

    2014-01-01

    Full Text Available The goal of the article is development of the methodical base of reputation management directed at formalisation of theoretical provisions and explanation how to organise reputation management at food industry enterprises. The article shows prospectiveness of use of the Business Process Management concept in reputation management. Using the diagram of the Reputation Management business process environment the article shows its key participants (suppliers and clients of the business process and identifies their place in formation of the enterprise reputation. It also shows that the reputation management should be considered a business process of the highest level of management. Construction of the flow structure of the Reputation Management business process allows uncovering the logic of interrelation of inlets and outlets within the framework of the specified main stages of the business process: assessment of the current state of reputation, collection of information about stakeholders, identification of PR strategy goals, planning of necessary resources, realisation of the PR strategy, assessment of efficiency and process monitoring. The article offers the flow, functional and organisational structures of the Reputation Management business process for food industry enterprises. Moreover, justification of functional and organisational structures of the Reputation Management business process gives a possibility to distribute functions of reputation management between specific executors and establish responsibility for each stage of the business process.

  9. Business Process as a Service Model Based Business and IT Cloud Alignment as a Cloud Offering

    OpenAIRE

    Robert Woitsch; Wilfrid Utz

    2015-01-01

    Cloud computing proved to offer flexible IT solutions. Although large enterprises may benefit from this technology, SMEs are falling behind in cloud usage due to missing ITcompetence and hence lose the ability to efficiently adapt their IT to their business needs. This paper introduces the project idea of the H2020 project CloudSocket, by elaborating the idea of Business Processes as a Service (BPaaS), where concept models and semantics are applied to align business processes with Cloud deplo...

  10. Business process of reputation management of food industry enterprises

    OpenAIRE

    Derevianko Olena. H.

    2014-01-01

    The goal of the article is development of the methodical base of reputation management directed at formalisation of theoretical provisions and explanation how to organise reputation management at food industry enterprises. The article shows prospectiveness of use of the Business Process Management concept in reputation management. Using the diagram of the Reputation Management business process environment the article shows its key participants (suppliers and clients of the business process) a...

  11. Healthcare Industry Improvement with Business Intelligence

    Directory of Open Access Journals (Sweden)

    Mihaela-Laura IVAN

    2015-01-01

    Full Text Available The current paper highlights the advantages of big data analytics and business intelligence in the healthcare industry. In the paper are reviewed the Real-Time Healthcare Analytics Solutions for Preventative Medicine provided by SAP and the different ideas realized by possible customers for new applications in Healthcare industry in order to demonstrate that the healthcare system can and should benefit from the new opportunities provided by ITC in general and big data analytics in particular.

  12. A proposal of business processes management (BPM structure and use

    Directory of Open Access Journals (Sweden)

    Rafael Araujo Kluska

    2015-09-01

    Full Text Available The organizational processes, also known as business processes, have became a fundamental structure for the management of the modern organizations. Knowing the work flow of the organization is a necessary condition for the development of continuous improvement processes. The benefits and advantages provided by the use of an approach based on BPM (Business Processes Management are evident. The benefits include improvements in efficiency, quality and flexibility, besides other aspects generating sustainable competitive advantages. There is a wide range of studies on BPM, which display several definitions and elements characterizing the various applications. This work aims to propose a conceptual framework for interconnection between BPM elements, thus providing a better understanding of organizational processes and performance in organizational management environment. As a result, a group of BPM elements is identified and classified in: methodologies, techniques and tools which are a part of or can be efficiently connected to BPM conceptual structure. A framework for conceptual interconnection between those elements is also provided. The results of BPM application are not limited to the search for operational efficiency, but might also be considered as an element to support the organizational management.

  13. Influence Business Process On The Quality Of Accounting Information System

    Directory of Open Access Journals (Sweden)

    Meiryani

    2015-01-01

    Full Text Available Abstract The purpose of this study was to determine the influence of business process to the quality of the accounting information system. This study aims to examine the influence of business process on the quality of the information system of accounting information system. The study was theoritical research which considered the roles of business process on quality of accounting information system which use secondary data collection. The results showed that the business process have a significant effect on the quality of accounting information systems.

  14. An Approach to quantify the Costs of Business Process Intelligence.

    NARCIS (Netherlands)

    Mutschler, B.B.; Bumiller, J.; Reichert, M.U.; Desel, J.; Frank, U.

    2005-01-01

    Today, enterprises are forced to continuously optimize their business as well as service processes. In this context the process-centered alignment of information systems is crucial. The use of business process intelligence (BPI) tools offers promising perspectives in this respect. However, when

  15. Indexing business processes based on annotated finite state automata

    NARCIS (Netherlands)

    Mahleko, B.; Wombacher, Andreas

    The existing service discovery infrastructure with UDDI as the de facto standard, is limited in that it does not support more complex searching based on matching business processes. Two business processes match if they agree on their simple services, their processing order as well as any mandatory

  16. A linear time layout algorithm for business process models

    NARCIS (Netherlands)

    Gschwind, T.; Pinggera, J.; Zugal, S.; Reijers, H.A.; Weber, B.

    2014-01-01

    The layout of a business process model influences how easily it can beunderstood. Existing layout features in process modeling tools often rely on graph representations, but do not take the specific properties of business process models into account. In this paper, we propose an algorithm that is

  17. Investigating the success of operational business process management systems

    NARCIS (Netherlands)

    Poelmans, S.; Reijers, H.A.; Recker, J.

    2013-01-01

    Business process management systems (BPMS) belong to a class of enterprise information systems that are characterized by the dependence on explicitly modeled process logic. Through the process logic, it is relatively easy to manage explicitly the routing and allocation of work items along a business

  18. Teaching Business Process Management with Simulation in Graduate Business Programs: An Integrative Approach

    Science.gov (United States)

    Saraswat, Satya Prakash; Anderson, Dennis M.; Chircu, Alina M.

    2014-01-01

    This paper describes the development and evaluation of a graduate level Business Process Management (BPM) course with process modeling and simulation as its integral component, being offered at an accredited business university in the Northeastern U.S. Our approach is similar to that found in other Information Systems (IS) education papers, and…

  19. Lessons From Managerial Theories for Improving Virtualness in Electronic Business

    NARCIS (Netherlands)

    Wassenaar, Arjen; Govindaraju, Rajesri; Govindaraju, R.; Moreno Bragado, Elisa; Moreno Bragado, Elisa; von Raesfeld Meijer, Ariane M.; Ribbers, Pieter; Swagerman, D.M.; Sieber, Pascal; Griese, Joachim

    1998-01-01

    Electronic business and virtual organisations are important research topics in the IS research community today. At the same time these research topics are very appropriate for interdisciplinary research. The panel aims: - presentation of lessons from managerial theories for improving organisational

  20. Experiences and Comparison Study of EPC & UML For Business Process & IS Modeling

    OpenAIRE

    Md. Rashedul Islam; Md. Rofiqul Islam; Md. Shariful Alam; Md. Shafiul Azam

    2011-01-01

    Business process modeling is an approach by which we can analyze and integrate the business process. Using the Business Process Modeling we can represent the current and future process of a business/organization/enterprise. The business process modeling is a prerequisite and essential implementing a business or making any automation system. In this paper, we present our experience in a Business Process Modeling for organization. This paper presents detailed description about business process ...

  1. Preserving the Context of Interrupted Business Process Activities

    NARCIS (Netherlands)

    Bassil, S.; Rinderle, S.B.; Keller, R.; Reichert, M.U.; Kropf, P.G.

    2005-01-01

    The capability to safely interrupt business process activities is an important requirement for advanced process-aware information systems. Indeed, exceptions stemming from the application environment often appear while one or more application-related process activities are running. Safely

  2. Preserving the Context of Interrupted Business Process Activities

    NARCIS (Netherlands)

    Bassil, S.; Rinderle, S.B.; Keller, R.; Kropf, P.G.; Reichert, M.U.; Chen, C.S.; Filipe, J.; Seruca, I.; Cordeiro, J.

    2006-01-01

    The capability to safely interrupt business process activities is an important requirement for advanced process-aware information systems. Indeed, exceptions stemming from the application environment often appear while one or more application-related process activities are running. Safely

  3. Developing cloud-based Business Process Management (BPM): a survey

    Science.gov (United States)

    Mercia; Gunawan, W.; Fajar, A. N.; Alianto, H.; Inayatulloh

    2018-03-01

    In today’s highly competitive business environment, modern enterprises are dealing difficulties to cut unnecessary costs, eliminate wastes and delivery huge benefits for the organization. Companies are increasingly turning to a more flexible IT environment to help them realize this goal. For this reason, the article applies cloud based Business Process Management (BPM) that enables to focus on modeling, monitoring and process management. Cloud based BPM consists of business processes, business information and IT resources, which help build real-time intelligence systems, based on business management and cloud technology. Cloud computing is a paradigm that involves procuring dynamically measurable resources over the internet as an IT resource service. Cloud based BPM service enables to address common problems faced by traditional BPM, especially in promoting flexibility, event-driven business process to exploit opportunities in the marketplace.

  4. Fresh Approaches to Business Process Modeling (Dagstuhl Seminar 16191)

    OpenAIRE

    Hull, Richard; Koschmider, Agnes; Reijers, Hajo A.; Wong, William

    2016-01-01

    Business Process Management (BPM) has significantly advanced and gained high popularity in industry. However, it remains an open issue why tools frequently are used for business process modeling that are not mainly implemented for this purpose. Often, macros for Microsoft Visio or Microsoft Excel form the first choice to capture the flow of business activities. One reason why these tools might be used is the low training effort and the fast creation of a quick model, which can be generated wi...

  5. It's Just (Academic) Business: A Use Case in Improving Informatics Operations with Business Intelligence.

    Science.gov (United States)

    McIntosh, Leslie D; Zabarovskaya, Connie; Uhlmansiek, Mary

    2015-01-01

    Academic biomedical informatics cores are beholden to funding agencies, institutional administration, collaborating researchers, and external agencies for ongoing funding and support. Services provided and translational research outcomes are increasingly important to monitor, report and analyze, to demonstrate value provided to the organization and the greater scientific community. Thus, informatics operations are also business operations. As such, adopting business intelligence practices offers an opportunity to improve the efficiency of evaluation efforts while fulfilling reporting requirements. Organizing informatics development documentation, service requests, and work performed with adaptable tools have greatly facilitated these and related business activities within our informatics center. Through the identification and measurement of key performance indicators, informatics objectives and results are now quickly and nimbly assessed using dashboards. Acceptance of the informatics operation as a business venture and the adoption of business intelligence strategies has allowed for data-driven decision making, faster corrective action, and greater transparency for interested stakeholders.

  6. Goal-Equivalent Secure Business Process Re-engineering

    DEFF Research Database (Denmark)

    Acosta, Hugo Andrés Lópes; Massacci, Fabio; Zannone, Nicola

    2008-01-01

    that they are somehow “equivalent”. In this paper we propose a method for passing from SI*, a modeling language for capturing and modeling functional, security, and trust organizational and system requirements, to business process specifications and vice versa. In particular, starting from an old secure business......The introduction of information technologies in health care systems often requires to re-engineer the business processes used to deliver care. Obviously, the new and re-engineered processes are observationally different and thus we cannot use existing model-based techniques to argue...... process, we reconstruct the functional and security requirements at organizational level that such a business process was supposed to meet (including the trust relations that existed among the members of the organization). To ensure that the re-engineered business process meets the elicited requirements...

  7. Modern business process automation : YAWL and its support environment

    NARCIS (Netherlands)

    Hofstede, ter A.H.M.; Aalst, van der W.M.P.; Adams, M.; Russell, N.C.

    2010-01-01

    This book provides a comprehensive treatment of the field of Business Process Management (BPM) with a focus on Business Process Automation. It achieves this by covering a wide range of topics, both introductory and advanced, illustrated through and grounded in the YAWL (Yet Another Workflow

  8. A Survey on Evaluation Factors for Business Process Management Technology

    NARCIS (Netherlands)

    Mutschler, B.B.; Reichert, M.U.

    2006-01-01

    Estimating the value of business process management (BPM) technology is a difficult task to accomplish. Computerized business processes have a strong impact on an organization, and BPM projects have a long-term cost amortization. To systematically analyze BPM technology from an economic-driven

  9. A Unified Toolset for Business Process Model Formalization

    NARCIS (Netherlands)

    B. Changizi (Behnaz); N. Kokash (Natallia); F. Arbab (Farhad)

    2010-01-01

    htmlabstractIn this paper, we present a toolset to automate the transformation of Business Process Modeling Notation (BPMN), UML Sequence Diagrams, and Business Process Execution Language (BPEL), into their proposed formal semantics expressed in the channel-based coordination language Reo. Such

  10. Analyzing Properties of Stochastic Business Processes By Model Checking

    DEFF Research Database (Denmark)

    Herbert, Luke Thomas; Sharp, Robin

    2013-01-01

    This chapter presents an approach to precise formal analysis of business processes with stochastic properties. The method presented here allows for both qualitative and quantitative properties to be individually analyzed at design time without requiring a full specification. This provides...... an effective means to explore possible designs for a business process and to debug any flaws....

  11. Aligning business processes and IT of multiple collaborating organisations

    NARCIS (Netherlands)

    Kassahun, Ayalew

    2017-01-01

    When multiple organisations want to collaborate with one another they have to integrate their business processes. This requires aligning the collaborative business processes and the underlying IT (Information Technology). Realizing the required alignment is, however, not trivial and is the

  12. Business process compliance management : an integrated proactive approach

    NARCIS (Netherlands)

    Elgammal, A.; Sebahi, S.; Turetken, O.; Hacid, M.-S.; Papazoglou, M.; van den Heuvel, W.; Soliman, K.S.

    2014-01-01

    Today’s enterprises demand a high degree of compliance of business processes to meet regulations, such as Sarbanes-Oxley and Basel I-III. To ensure continuous guaranteed compliance, compliance management should be considered during all phases of the business process lifecycle; from the analysis and

  13. Repairing business process models as retrieved from source code

    NARCIS (Netherlands)

    Fernández-Ropero, M.; Reijers, H.A.; Pérez-Castillo, R.; Piattini, M.; Nurcan, S.; Proper, H.A.; Soffer, P.; Krogstie, J.; Schmidt, R.; Halpin, T.; Bider, I.

    2013-01-01

    The static analysis of source code has become a feasible solution to obtain underlying business process models from existing information systems. Due to the fact that not all information can be automatically derived from source code (e.g., consider manual activities), such business process models

  14. An approach to business process recovery from source code

    NARCIS (Netherlands)

    Pacini, Luiz A.; do Prado, Antonio F.; Lopes de Souza, Wanderley; Ferreira Pires, Luis; Latifi, S.

    2015-01-01

    Over time Business Process has become an asset for organization since it allows managing what happens within their environments. It is possible to automate some activities of the business process using information systems and accordingly decrease the execution time and increase the production. How-

  15. Business process model repositories – framework and survey

    NARCIS (Netherlands)

    Yan, Z.; Dijkman, R.M.; Grefen, P.W.P.J.

    2012-01-01

    Context: Large organizations often run hundreds or even thousands of different business processes. Managing such large collections of business process models is a challenging task. Software can assist in performing that task, by supporting common management functions such as storage, search and

  16. On the suitability of BPMN for business process modelling

    NARCIS (Netherlands)

    Wohed, P.; Aalst, van der W.M.P.; Dumas, M.; Hofstede, ter A.H.M.; Russell, N.C.; Dustdar, S.; Fiadeiro, J.L.; Sheth, A.

    2006-01-01

    In this paper we examine the suitability of the Business Process Modelling Notation (BPMN) for business process modelling, using the Workflow Patterns as an evaluation framework. The Workflow Patterns are a collection of patterns developed for assessing control-flow, data and resource capabilities

  17. Semantics and analysis of business process models in BPMN

    NARCIS (Netherlands)

    Dijkman, R.M.; Dumas, M.; Ouyang, C.

    2008-01-01

    The Business Process Modelling Notation (BPMN) is a standard for capturing business processes in the early phases of systems development. The mix of constructs found in BPMN makes it possible to create models with semantic errors. Such errors are especially serious, because errors in the early

  18. A semantic approach for business process model abstraction

    NARCIS (Netherlands)

    Smirnov, S.; Reijers, H.A.; Weske, M.H.; Mouratidis, H.; Rolland, C.

    2011-01-01

    Models of business processes can easily become large and difficult to understand. Abstraction has proven to be an effective means to present a readable, high-level view of a business process model, by showing aggregated activities and leaving out irrelevant details. Yet, it is an open question how

  19. Improvement of business performance in restaurants using innovation strategies

    OpenAIRE

    Gagić Snježana; Tešanović Dragan; Kalenjuk Bojana

    2014-01-01

    Innovation is an important aspect of contemporary business. Rapid change in guests' preferences and expectations significantly affect the restaurant industry. Meeting the diverse hospitality needs implies making innovative programs in all processes such as technical, technological as well as service oriented. Hospitality industry enters into the process of accelerated changes of modern equipment, updated technology, business strategies and hospitality management. The paper will discuss innova...

  20. Situational Script Management of Business Processes with Changeable Structure

    OpenAIRE

    Chaliy, Sergey; Chala, Oksana

    2008-01-01

    In the presented work the problem of management business-processes with changeable structure is considered and situational based approach to its decision is offered. The approach is based on situational model of management business-process according to which process is represented as a set of situations. The script defining necessary actions is connected with each situation. Management of process is carried out by means of the rules formalizing functional requirements to processes.

  1. Inpatient preanalytic process improvements.

    Science.gov (United States)

    Wagar, Elizabeth A; Phipps, Ron; Del Guidice, Robert; Middleton, Lavinia P; Bingham, John; Prejean, Cheryl; Johnson-Hamilton, Martha; Philip, Pheba; Le, Ngoc Han; Muses, Waheed

    2013-12-01

    Phlebotomy services are a common target for preanalytic improvements. Many new, quality engineering tools have recently been applied in clinical laboratories. However, data on relatively few projects have been published. This example describes a complete application of current, quality engineering tools to improve preanalytic phlebotomy services. To decrease the response time in the preanalytic inpatient laboratory by 25%, to reduce the number of incident reports related to preanalytic phlebotomy, and to make systematic process changes that satisfied the stakeholders. The Department of Laboratory Medicine, General Services Section, at the University of Texas MD Anderson Cancer Center (Houston) is responsible for inpatient phlebotomy in a 24-hour operation, which serves 689 inpatient beds. The study director was project director of the Division of Pathology and Laboratory Medicine's Quality Improvement Section and was assisted by 2 quality technologists and an industrial engineer from MD Anderson Office of Performance Improvement. After implementing each solution, using well-recognized, quality tools and metrics, the response time for blood collection decreased by 23%, which was close to meeting the original responsiveness goal of 25%. The response time between collection and arrival in the laboratory decreased by 8%. Applicable laboratory-related incident reports were reduced by 43%. Comprehensive application of quality tools, such as statistical control charts, Pareto diagrams, value-stream maps, process failure modes and effects analyses, fishbone diagrams, solution prioritization matrices, and customer satisfaction surveys can significantly improve preset goals for inpatient phlebotomy.

  2. A Business Process Model and Reengineering Plan for the Student Services Department of the Marine Corps Institute

    National Research Council Canada - National Science Library

    Baden, Kurt

    1997-01-01

    ...). The objective of this thesis is to develop the As-Is process model, redesign the processes to increase efficiency and reduce costs, and develop a To-Be process model to improve the current business processes...

  3. Implementation of the Business Process Modelling Notation (BPMN) in the modelling of anatomic pathology processes.

    Science.gov (United States)

    Rojo, Marcial García; Rolón, Elvira; Calahorra, Luis; García, Felix Oscar; Sánchez, Rosario Paloma; Ruiz, Francisco; Ballester, Nieves; Armenteros, María; Rodríguez, Teresa; Espartero, Rafael Martín

    2008-07-15

    Process orientation is one of the essential elements of quality management systems, including those in use in healthcare. Business processes in hospitals are very complex and variable. BPMN (Business Process Modelling Notation) is a user-oriented language specifically designed for the modelling of business (organizational) processes. Previous experiences of the use of this notation in the processes modelling within the Pathology in Spain or another country are not known. We present our experience in the elaboration of the conceptual models of Pathology processes, as part of a global programmed surgical patient process, using BPMN. With the objective of analyzing the use of BPMN notation in real cases, a multidisciplinary work group was created, including software engineers from the Dep. of Technologies and Information Systems from the University of Castilla-La Mancha and health professionals and administrative staff from the Hospital General de Ciudad Real. The work in collaboration was carried out in six phases: informative meetings, intensive training, process selection, definition of the work method, process describing by hospital experts, and process modelling. The modelling of the processes of Anatomic Pathology is presented using BPMN. The presented subprocesses are those corresponding to the surgical pathology examination of the samples coming from operating theatre, including the planning and realization of frozen studies. The modelling of Anatomic Pathology subprocesses has allowed the creation of an understandable graphical model, where management and improvements are more easily implemented by health professionals.

  4. Supply chain process collaboration and Internet utilization: an international perspective of business to business relationships

    Directory of Open Access Journals (Sweden)

    Marcos Paulo Valadares de Oliveira

    2015-01-01

    Full Text Available This paper compiles the findings of an international study which primary objective was to investigate the relationships between Internet utilization in business-to-business relationships, collaborative efforts and their impact over supplier and customer-oriented processes performance. It highlights the Internet as an important enhancer of collaboration in supply chains and addresses the effects of such efforts on companies’ overall performance. As a conclusive-descriptive and quantitative study, data from a survey of 788 companies from the USA, China, Canada, United Kingdom, and Brazil were analyzed with the use of descriptive statistics, reliability evaluation of the research model’s internal scales, path analysis and structural equation modeling to evaluate supply chain processes collaboration, both up- and down-stream. Internet utilization in supplier and customer-oriented processes was found positively related to collaborative practices in business-to-business relationships. Collaborative practices in supplier and customer-oriented processes, in turn, showed potential effects on performance. Also, supplier-oriented processes performance was found positively associated with customer-oriented process performance. Both internet use and collaborative practices are even more important in a high-context country like Brazil. The paper helps clarify the impact of internet use on business-to-business collaborative relationships. In this sense, practitioners can take this impact to redraw the organizational landscape and business processes amongst supply chain participants.

  5. [Process optimisation in hospitals: from process to business organisation].

    Science.gov (United States)

    Eberlein-Gonska, Maria

    2010-01-01

    Apart from a multidimensional quality definition and the understanding of quality as a company-wide challenge, a third essential element of quality management is prevention. Thus, company quality policy has to be prevention-oriented and requires both customer and process orientation as important prerequisites. Process orientation especially focuses on the critical analyses of work flows as a condition for identifying early intervention options which, in turn, may influence the result. Developing a business organisation requires the definition of criteria for space planning, room assignment and room integration in consideration of both medical and economic aspects and the architectural concept. Specific experiences will be demonstrated as a case study using the example of a new building in the midst of the Carl Gustav Carus University Hospital in Dresden, the Diagnostic Centre for Internal Medicine and Neurology. The hospital management placed an order to develop a sustainable as well as feasible business organisation for all the different departments. The idea was to create a medical centre where maximum use was made of all planned spaces and resources on the basis of target processes which had to be defined and agreed upon with all the persons concerned. In a next step all the personal, space and operational resources required were assigned. The success of management in all industries, including the health care sector, crucially depends on the translation of ideas into practice, among them the critical factor of sustainability. In this context, the support by the management as a role model, a formal frame for the respective project group and the definition of controlling via defined indicators have special importance. The example of the Diagnostic Centre for Internal Medicine and Neurology demonstrates that the result of changed processes may release a cultural change where competition can be replaced by cooperation step by step. Copyright © 2010. Published by

  6. Designing business rules for mediation : a process towards agent-mediated business coordination

    NARCIS (Netherlands)

    Zhao, Z.; Dignum, M.V.; Dignum, F.P.M.

    2008-01-01

    Business process integration is a very active research area, in which mediation is one of the fundamental architectural choices. Mediators have difficulties to design mediation services that meet the requirements of the different stakeholders. Business rules play an important role in the

  7. Process Improvement: Customer Service.

    Science.gov (United States)

    Cull, Donald

    2015-01-01

    Utilizing the comment section of patient satisfaction surveys, Clark Memorial Hospital in Jeffersonville, IN went through a thoughtful process to arrive at an experience that patients said they wanted. Two Lean Six Sigma tools were used--the Voice of the Customer (VoC) and the Affinity Diagram. Even when using these tools, a facility will not be able to accomplish everything the patient may want. Guidelines were set and rules were established for the Process Improvement Team in order to lessen frustration, increase focus, and ultimately be successful. The project's success is driven by the team members carrying its message back to their areas. It's about ensuring that everyone is striving to improve the patients' experience by listening to what they say is being done right and what they say can be done better. And then acting on it.

  8. Implementing SCRUM using Business Process Management and Pattern Analysis Methodologies

    Directory of Open Access Journals (Sweden)

    Ron S. Kenett

    2013-11-01

    Full Text Available The National Institute of Standards and Technology in the US has estimated that software defects and problems annually cost 59.5 billions the U.S. economy (http://www.abeacha.com/NIST_press_release_bugs_cost.htm. The study is only one of many that demonstrate the need for significant improvements in software development processes and practices. US Federal agencies, that depend on IT to support their missions and spent at least $76 billion on IT in fiscal year 2011, experienced numerous examples of lengthy IT projects that incurred cost overruns and schedule delays while contributing little to mission-related outcomes (www.gao.gov/products/GAO-12-681. To reduce the risk of such problems, the US Office of Management and Budget recommended deploying an agile software delivery, which calls for producing software in small, short increments (GAO, 2012. Consistent with this recommendation, this paper is about the application of Business Process Management to the improvement of software and system development through SCRUM or agile techniques. It focuses on how organizational behavior and process management techniques can be integrated with knowledge management approaches to deploy agile development. The context of this work is a global company developing software solutions for service operators such as cellular phone operators. For a related paper with a comprehensive overview of agile methods in project management see Stare (2013. Through this comprehensive case study we demonstrate how such an integration can be achieved. SCRUM is a paradigm shift in many organizations in that it results in a new balance between focus on results and focus on processes. In order to describe this new paradigm of business processes this work refers to Enterprise Knowledge Development (EKD, a comprehensive approach to map and document organizational patterns. In that context, the paper emphasizes the concept of patterns, reviews the main elements of SCRUM and shows how

  9. The managerial process of business financing

    Directory of Open Access Journals (Sweden)

    Solomia Andres

    2008-10-01

    Full Text Available This paper presents some modalities and financing forces for business, getting out in the first place the entrepreneur ingenuity for finding these sources of financing necessary for the business success. Also get some contributions and proposals regarding the criteria’s of which the entrepreneur must be take care in choosing the financial sources, for preparing the finance pack and presenting the financing demands, which good documented, not only grows up the chances of one financing but also can lead to fix some relations on long time with financing source.

  10. Business Process Reengineering And Systemic Productivity ...

    African Journals Online (AJOL)

    ... through questionnaire administration. The results significantly affirmed the efficacy of BPR and its generational relevance. Nigerian banks and other business organizations are expected to demonstrate utmost managerial objectivity and social responsibility to maximize the gains of BPR. JORIND Vol. 3 (2) 2005: pp. 13-18 ...

  11. BUSINESS PROCESSES TRANSFORMATION IN THE METHODOLOGY OF MULTILEVEL FINANCIAL MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Andrey G. Mikheev

    2016-01-01

    Full Text Available The article discusses the application of process approach to financial management. The multilevel financial management methodology is described. It is based on the delegation of the financial management functions in the downstream division of the organization, process automation, transfer of financial resources between units of different levels of the hierarchical structure of the credit institution, the implementation of a financial management mechanism of the process approach, execution of business processes in the computer environment, using the strategic management of the organization by changing the coefficients, which are the parameters of decentralized control mechanism, using the construction of the «fast» financial indicators, taking into account the terms of financial resources transfer transactions and effective transformation of business processes. The article is focused on the credit institution business management through the application of process transformation to transfer funds business processes.

  12. Location decision strategies for improving SMME business performance

    Directory of Open Access Journals (Sweden)

    Shereen Barnard

    2011-12-01

    relationship between electricity tariffs and business performance. Employment and business performance attained the strongest positive relationship; indicating that business owners regarded employment as an important factor to consider when searching for suitable business premises. The relationship between location and business performance obtained the lowest positive correlation. Originality and value of the research: Research on South African SMMEs regarding location decisions and the specific factors identified in this study has not been done previously in South Africa. Therefore, because evidence exists that the macro-environmental factors influence location decisions to varying degrees, this study can provide SMME owners with insight into the factors influencing location choice. It is vital that business owners consider these factors as they could influence business performance, and ultimately, business survival. An increased awareness of the importance of the aspects discussed in this study could consequently lead to improved performance in the SMME sector.

  13. Separating Business Logic from Medical Knowledge in Digital Clinical Workflows Using Business Process Model and Notation and Arden Syntax.

    Science.gov (United States)

    de Bruin, Jeroen S; Adlassnig, Klaus-Peter; Leitich, Harald; Rappelsberger, Andrea

    2018-01-01

    Evidence-based clinical guidelines have a major positive effect on the physician's decision-making process. Computer-executable clinical guidelines allow for automated guideline marshalling during a clinical diagnostic process, thus improving the decision-making process. Implementation of a digital clinical guideline for the prevention of mother-to-child transmission of hepatitis B as a computerized workflow, thereby separating business logic from medical knowledge and decision-making. We used the Business Process Model and Notation language system Activiti for business logic and workflow modeling. Medical decision-making was performed by an Arden-Syntax-based medical rule engine, which is part of the ARDENSUITE software. We succeeded in creating an electronic clinical workflow for the prevention of mother-to-child transmission of hepatitis B, where institution-specific medical decision-making processes could be adapted without modifying the workflow business logic. Separation of business logic and medical decision-making results in more easily reusable electronic clinical workflows.

  14. A Brokering Solution for Business Process Execution

    Science.gov (United States)

    Santoro, M.; Bigagli, L.; Roncella, R.; Mazzetti, P.; Nativi, S.

    2012-12-01

    Predicting the climate change impact on biodiversity and ecosystems, advancing our knowledge of environmental phenomena interconnection, assessing the validity of simulations and other key challenges of Earth Sciences require intensive use of environmental modeling. The complexity of Earth system requires the use of more than one model (often from different disciplines) to represent complex processes. The identification of appropriate mechanisms for reuse, chaining and composition of environmental models is considered a key enabler for an effective uptake of a global Earth Observation infrastructure, currently pursued by the international geospatial research community. The Group on Earth Observation (GEO) Model Web initiative aims to increase present accessibility and interoperability of environmental models, allowing their flexible composition into complex Business Processes (BPs). A few, basic principles are at the base of the Model Web concept (Nativi, et al.): 1. Open access 2. Minimal entry-barriers 3. Service-driven approach 4. Scalability In this work we propose an architectural solution aiming to contribute to the Model Web vision. This solution applies the Brokering approach for facilitiating complex multidisciplinary interoperability. The Brokering approach is currently adopted in the new GEOSS Common Infrastructure (GCI) as was presented at the last GEO Plenary meeting in Istanbul, November 2011. According to the Brokering principles, the designed system is flexible enough to support the use of multiple BP design (visual) tools, heterogeneous Web interfaces for model execution (e.g. OGC WPS, WSDL, etc.), and different Workflow engines. We designed and prototyped a component called BP Broker that is able to: (i) read an abstract BP, (ii) "compile" the abstract BP into an executable one (eBP) - in this phase the BP Broker might also provide recommendations for incomplete BPs and parameter mismatch resolution - and (iii) finally execute the eBP using a

  15. AUTOMATION OF CONTROL OF THE BUSINESS PROCESS OF PUBLISHING SCIENTIFIC JOURNALS

    Directory of Open Access Journals (Sweden)

    O. Yu. Sakaliuk

    2016-09-01

    Full Text Available We consider business process automation publishing scientific journals. It describes the focal point of publishing houses Odessa National Academy of Food Technology and the automation of business processes. A complex business process models publishing scientific journals. Analyzed organizational structure of Coordinating Centre of Scientific Journals' Publishing ONAFT structure and created its model. A process model simulation conducted business process notation eEPC and BPMN. Also held database design, creation of file structure and create AIS interface. Implemented interaction with the webcam. Justification feasibility of software development, and the definition of performance based on the results petal chart, it is safe to say that an automated way to much more efficient compared to manual mode. The developed software will accelerate the development of scientific periodicals ONAFT, which in turn improve the academy ratings at the global level, improve its image and credibility.

  16. Improving of Business Planning Using the Method of Fuzzy Numbers

    OpenAIRE

    Iryna Kosteteska

    2016-01-01

    Purpose: Summarize the experience of using modern methods in the business plan with the application of economic and mathematical modeling. Methodology: Theoretical and methodological basis of the study is the basic principles of economic theory, agricultural economics and scientific research of leading home and foreign scholars on the theory of planning. Originality: This further justifies business planning processes in agriculture from the standpoint of raising economic protection of farmers...

  17. Knowledge management vs business process management in contemporary enterprises

    Directory of Open Access Journals (Sweden)

    Bitkowska Agnieszka

    2016-06-01

    Full Text Available The main objective of this paper is to identify the system of knowledge management in contemporary process organizations in business process perspective, especially with regard to technological and social conditions. Methodology is based on literature analysis and case studies. The integration of knowledge management technologies, concepts and methods into organizational business processes is challenging research issue today. The concepts of knowledge management and business process management should be analyzed jointly in the contemporary enterprises. Despite of the growing interest among researchers and practitioners of the concept of the knowledge management referring to business process management there is a lack of articles in this area. Appropriate approach to the modelling of knowledge management processes, as well as the use of IT tools, and a motivation system are of key importance for the introduction of this solution in organizations.

  18. Web Services Support for Dynamic Business Process Outsourcing

    NARCIS (Netherlands)

    Grefen, P.W.P.J.; Ludwig, Heiko; Dan, Asit; Angelov, S.A.

    2003-01-01

    Outsourcing of business processes is crucial for organizations to be effective, efficient and flexible. To meet fast-changing market conditions, dynamic outsourcing is required, in which business relationships are established and enacted on-the-fly in an adaptive, fine-grained way unrestricted by

  19. Incorporating business process management into RFID-enabled application systems

    NARCIS (Netherlands)

    Zhao, X.; Liu, C.; Lin, T.

    2010-01-01

    Purpose – The emergence of radio frequency identification (RFID) technology promises enormous opportunities to shift business process automation up to the wire level. The purpose of this paper is to explore the methodology of incorporating business logics into RFID edge systems, and thereby

  20. Matchmaking for Business Processes based on Conjunctive Finite State Automata

    NARCIS (Netherlands)

    Wombacher, Andreas; Fankhauser, Peter; Mahleko, Bendick; Neuhold, Erich

    2005-01-01

    Web services have a potential to enhance B2B e-commerce over the internet by allowing companies and organisations to publish their business processes on service directories where potential trading partners can find them. This can give rise to new business paradigms based on ad-hoc trading relations

  1. Towards Cross-Organizational Innovative Business Process Interoperability Services

    Science.gov (United States)

    Karacan, Ömer; Del Grosso, Enrico; Carrez, Cyril; Taglino, Francesco

    This paper presents the vision and initial results of the COIN (FP7-IST-216256) European project for the development of open source Collaborative Business Process Interoperability (CBPip) in cross-organisational business collaboration environments following the Software-as-a-Service Utility (SaaS-U) paradigm.

  2. Software Process Improvement

    DEFF Research Database (Denmark)

    Kuhrmann, Marco; Diebold, Philipp; Münch, Jürgen

    2016-01-01

    Software process improvement (SPI) is around for decades: frameworks are proposed, success factors are studied, and experiences have been reported. However, the sheer mass of concepts, approaches, and standards published over the years overwhelms practitioners as well as researchers. What is out...... to new specialized frameworks. New and specialized frameworks account for the majority of the contributions found (approx. 38%). Furthermore, we find a growing interest in success factors (approx. 16%) to aid companies in conducting SPI and in adapting agile principles and practices for SPI (approx. 10...

  3. Improving Operational Risk Management Using Business Performance Management Technologies

    Directory of Open Access Journals (Sweden)

    Bram Pieket Weeserik

    2018-02-01

    Full Text Available Operational Risk Management (ORM comprises the continuous management of risks resulting from: human actions, internal processes, systems, and external events. With increasing requirements, complexity and a growing volume of risks, information systems provide benefits for integrating risk management activities and optimizing performance. Business Performance Management (BPM technologies are believed to provide a solution for effective Operational Risk Management by offering several combined technologies including: work flow, data warehousing, (advanced analytics, reporting and dashboards. BPM technologies can be integrated with an organization’s Planning & Control cycle and related to strategic objectives. This manuscript aims to show how ORM can benefit from BPM technologies via the development and practical validation of a new maturity model. The B4ORM maturity model was developed following the Design Science Research approach. The maturity model relates specific maturity levels of ORM processes with BPM technologies applicable for a specific maturity stage. There appears to be a strong relationship (0.78 with ORM process maturity and supporting BPM technologies. The B4ORM maturity model as described in this manuscript provides an ideal path of BPM technologies related to six distinctive stages of ORM, leading towards technologies suitable for continuous improvement of ORM processes and organization-wide integration.

  4. Business Process Reengineering within the bicycle industry

    OpenAIRE

    Bartolomé Rodriguez, David

    2010-01-01

    Bicycle leader brands have shift production overseas to reduce the cost of labor and to implement new technologies at lower cost. Bike manufacturer both in Asia and Europe employ a traditional way of production  based on economics of scale that aims cost per unit reduction. Where MRP systems and forecasting are part of their day basis operations. This traditional way of operation offers room for innovation that must be seen as a business opportunity. Thus, alternative management approaches ca...

  5. Sustainability Reporting Process Model using Business Intelligence

    OpenAIRE

    Alxneit, Thorsten Julius

    2015-01-01

    Sustainability including the reporting requirements is one of the most relevant topics for companies. In recent years, many software providers have launched new software tools targeting companies committed to implementing sustainability reporting. But it’s not only companies willing to use their Business Intelligence (BI) solution, there are also basic principles such as the single source of truth and tendencies to combine sustainability reporting with the financial reporting (...

  6. Business Process Variability : A Tool for Declarative Template Design

    NARCIS (Netherlands)

    Bulanov, P.; Groefsema, H.; Aiello, M.

    2012-01-01

    To lower both implementation time and cost, many Business Process Management tools use process templates to implement highly recurring processes. However, in order for such templates to be used, a process has to adhere substantially to the template. Therefore, current practice for processes which

  7. Improving Business Communication in the Field of Management in Education

    Directory of Open Access Journals (Sweden)

    Cvetka Peterlin

    2013-06-01

    Full Text Available Research Question (RQ: The topic area of this research study is to improve the quality of business communication in education.Purpose: This article presents a framework of procedures to improve business communication in a public institution in the field of education and its aim is to involve all fields of management. The added value relates to the field of business communication inside and outside a public institution.The focus of this research is based on the administrative management of the institution in relation to business communication and quality management with an emphasis on preparing the documentation to comply with the quality management system ISO 9001:2008.Method: Interview.Results: All employees whose work is related to administrative management of the institution will be considered as indicators to improve the quality management, communication excellence and ethical principles and are going to be informed in written form. The results of this research study will be evaluated at least once a year. Thefindings indicate a willingness to engage employees to improve thecurrent state of business communication.Organization: The institute carries out business communication among all employees involved in the implementation of basic education activities within the institution but also externally. Employees are aware that the equality of business communication is the basis for communication both in the business world, the workplace, at home, and abroad.Society: To ensure users satisfaction of the education services provided by the public education institution, it is necessary to create a user-friendly environment in business communication, which is trusted by users. Business excellence, good communication, and values will convince society to look at the institution as competitive, devoted to ethical values and professional work.Originality: The research is based on personal experience within the workplace and is currently limited to one

  8. Innovative Outcome Assessment in Graduate Business Education and Continuous Improvement

    Directory of Open Access Journals (Sweden)

    Chattopadhyay Satya P.

    2014-11-01

    Full Text Available The changed environment of global economy with painful austerity and restructuring measures causing severe economic dislocations in many diverse parts of the world have brought into focus the usefulness and value of management education in general and graduate management education in particular. The various accrediting bodies in America, Europe and Asia in recent years have shifted their emphasis to ensuring that learning outcomes of students in the program are tied to the goals and missions of the academic institution and meet the needs of the external partners of the academic enterprise that the students go on to serve. This has resulted in rapid advances in the field of innovative outcome assessment, and measurement of competency in performing higher order tasks as well as demonstration of traits related to successful transition into the business world and contribution to the success of the enterprise where the students are employed. The mere assessment/measurement of traits is not the end, but rather the first step in the cycle of continuous improvement in the tradition of the Plan-Do-Study-Act tradition of TQM. The goal is to identify shortcomings or opportunities for improvement via the assessment process and then to “close the loop” by introducing planned changes to improve system performance.

  9. Analysis of Business Process at PT XYZ by Using SCOR Thread Diagram

    Science.gov (United States)

    Sembiring, M. T.; Rambe, H. C.

    2017-03-01

    Supply Chain Operations Reference (SCOR) is a standard supply chain performance evaluation model which is proposed by Supply Chain Council (SCC). SCOR makes companies can analyse and evaluate their supply chain performance. SCOR has Thread Diagram which describes business process simply and systematically to help the analysis of company’s business process. This research takes place in PT XYZ that is involved in Crude Palm Oil (CPO) industry. PT XYZ used to be the market leader of CPO industry but nowadays they have a trouble to compete with new competitors. The purpose of this study is to provide the input for PT XYZ business process improvement to enhance the competitiveness of the company with the others. The result obtained shows that there are two performance metrics that are not reached. The analysis of business process shows the lack of control role of PT XYZ to supplier and customer side which is going to be the suggestion of improvement.

  10. Business Process Reengineering Of Funding On Indonesia’s Islamic Banks

    Directory of Open Access Journals (Sweden)

    Aslam Mei Nur Widigdo

    2016-02-01

    Full Text Available This research attempts to analyze the value chain of Islamic banking business processes and to develop a business processes model on depositors’ funds in order to improve the performance of Islamic banks. Four models of Islamic banking operating in Indonesia are used as the objects of the study. This research applies qualitative study (exploratory approach and utilizes primary data obtained from questionnaire and interviews. This data are then processed by value stream mapping and process activity mapping. This study shows that the waiting time for services is the sub-stage of business process that does not have value added and categorized as pure waste based on VSM criteria.The reengineering of business process of the third party fundraising may reduce collection time up to 1490 minutes for corporate customer and 22 minutes for individual customer.DOI: 10.15408/aiq.v8i1.2506

  11. Exploring the Potential of Dynamic Perspective Taking on Business Processes

    Directory of Open Access Journals (Sweden)

    Florian Krenn

    2016-10-01

    Full Text Available Although many organizations have started to work with business process models in their operational practice, they have not explored the entire potential of intertwining business process modeling with organizational development. Process specifications contain workflows that require execution, in order to achieve business objectives and support business operation effectively. With the advent of Subject-oriented and Social Business Process Management, communication and stakeholder interaction have become novel perspectives on how to design and implement processes. They go beyond formal responsibilities encoded in functional roles, and are not very common across organizational hierarchies. However, stakeholders, including organizational developers and IT specialists, can be supported looking at processes and their execution from either perspective, namely, from a traditional one, focusing on functions and task accomplishment, and from an interactional perspective, focusing on communication among stakeholders and system interactions. The introduced dual-mode workflow execution engine UeberFlow allows considering both perspectives during process runtime, thus, checking operational completeness from either perspective. Stakeholders can start modeling with a perspective they are familiar with and subsequently proceed with the another one by switching dynamically to an alternate mode of execution. The presented meta-model and architecture of such a dual mode support tool enables coupling business process management directly with organizational development.

  12. PRIORITIZED ACTIONS FOR MARKETING IMPROVEMENT: A TOOL FOR SMALL BUSINESS MARKETING PROGRAMMES

    OpenAIRE

    Nikola Rovis

    2010-01-01

    Purpose of this paper is to offer a pragmatic tool for management and marketing practitioners in small businesses. The name of the tool is Prioritized Action for Marketing Improvements (PAMI). This work gives an overview of marketing and strategy processes in small businesses and a brief description of Dibb and Simkin buying proforma tool. The PAMI tool builds on successfully conducted market segmentation and specification or implicit knowledge on targeted market segments and market positioni...

  13. IT-enabled Business Process Change in Private and in Public Sector Organizations

    OpenAIRE

    Jurisch, Marlen Christin

    2015-01-01

    Improving business process performance is still a top priority of CIOs. However, many organizations are daunted by the challenges and risks that business process change (BPC) imposes. The staggering failure rates of BPC projects signify that practitioners and researchers still lack a clear understanding of the determinants impacting BPC success. This thesis begins to address this gap by answering the research question: what are the determinants for successful IT-enabled BPC. In order to answe...

  14. The Influence Of Business Process And Risk Management On The Quality Of Accounting Information System

    OpenAIRE

    Azhar Susanto

    2017-01-01

    Business process and risk management are factors which can improve the quality of accounting information systems. In Indonesia this phenomenon happens in many organizations showing that there is disintegrated accounting information systems which then causes unqualified accounting information. This research was carried out in order to find out fact through examination presenting in the influence of business process and risk management towards accounting information system. Data used in this re...

  15. Supply chain management problems in the food processing industry: Implications for business performance

    Directory of Open Access Journals (Sweden)

    Catherine A. Nguegan Nguegan

    2017-11-01

    Contribution or value-add: Practically, the study enables supply chain professionals in the food processing industry to understand the sources of problems and use this information to develop solutions for the improvement of business performance. Theoretically, the study endorses the view that part of the key to resolving business performance complications in the food processing industry involves streamlining supply chain management by resolving its identifiable problems.

  16. INNOCUOUSNESS + KNOWLEDGE MANAGEMENT A CONTRIBUTION TO PROCESS IMPROVEMENT

    OpenAIRE

    García Pulido, Yadrián Arnaldo*1, Castillo Zúñiga, Victor Javier2, Medina León, Alberto3, Medina Nogueira, Daylín4, Mayorga Villamar, Carmen Manuela5

    2017-01-01

    The processes improvement is inherent to the business management. In the competitive current market, the businesses adaptation capacity is fundamental. The continuous improvement becomes into the reason of being of the companies, being adapted to the clients, being more efficient and winning in flexibility in the face of an extremely unstable economy. Several tools have been developed with the objective of improving the processes, however the integration of elements of other knowledge areas h...

  17. The effect of business process reengineering (BPR) on human ...

    African Journals Online (AJOL)

    The effect of business process reengineering (BPR) on human resource management in Addis Ababa City Administration. ... The PDF file you selected should load here if your Web browser has a PDF reader plug-in installed (for example, ...

  18. Overview of Business Process Modeling Languages Supporting Enterprise Collaboration

    NARCIS (Netherlands)

    Soleimani Malekan, H.; Afsarmanesh, H.; Shishkov, B.

    2014-01-01

    Enterprises endeavor to provide innovative services and competitive advantages, by constituting Collaborative Networks (CNs). Each enterprise performs a set of Business Processes (BPs), and through developing integrated BPs in CNs, enterprises can jointly produce stronger capabilities. However,

  19. A Federated Digital Identity Management Approach for Business Processes

    Science.gov (United States)

    Bertino, Elisa; Ferrini, Rodolfo; Musci, Andrea; Paci, Federica; Steuer, Kevin J.

    Business processes have gained a lot of attention because of the pressing need for integrating existing resources and services to better fulfill customer needs. A key feature of business processes is that they are built from composable services, referred to as component services, that may belong to different domains. In such a context, flexible multi-domain identity management solutions are crucial for increased security and user-convenience. In particular, it is important that during the execution of a business process the component services be able to verify the identity of the client to check that it has the required permissions for accessing the services. To address the problem of multi-domain identity management, we propose a multi-factor identity attribute verification protocol for business processes that assures clients privacy and handles naming heterogeneity.

  20. Detection and quantification of flow consistency in business process models

    DEFF Research Database (Denmark)

    Burattin, Andrea; Bernstein, Vered; Neurauter, Manuel

    2017-01-01

    , to show how such features can be quantified into computational metrics, which are applicable to business process models. We focus on one particular feature, consistency of flow direction, and show the challenges that arise when transforming it into a precise metric. We propose three different metrics......Business process models abstract complex business processes by representing them as graphical models. Their layout, as determined by the modeler, may have an effect when these models are used. However, this effect is currently not fully understood. In order to systematically study this effect......, a basic set of measurable key visual features is proposed, depicting the layout properties that are meaningful to the human user. The aim of this research is thus twofold: first, to empirically identify key visual features of business process models which are perceived as meaningful to the user and second...

  1. Success Factors of Business Process Management Systems Implementation

    NARCIS (Netherlands)

    Johan Versendaal; J.P.P. Ravesteijn

    2007-01-01

    In this research (critical) success factors for Business Process Management Systems implementation are identified and qualitatively validated. Furthermore a list of critical success factors is constructed. Based on the identified factors a BPMS implementation approach is suggested. Future research

  2. Software Process Improvement

    DEFF Research Database (Denmark)

    Kuhrmann, Marco; Konopka, Claudia; Nellemann, Peter

    2016-01-01

    directions. An analysis of 635 publications draws a big picture of SPI-related research of the past 25 years. Our study shows a high number of solution proposals, experience reports, and secondary studies, but only few theories. In particular, standard SPI models are analyzed and evaluated for applicability......Software process improvement (SPI) is around for decades: frameworks are proposed, success factors are studied, and experiences have been reported. However, the sheer mass of concepts, approaches, and standards published over the years overwhelms practitioners as well as researchers. What is out...... there? Are there new emerging approaches? What are open issues? Still, we struggle to answer the question for what is the current state of SPI and related research? We present initial results from a systematic mapping study to shed light on the field of SPI and to draw conclusions for future research...

  3. Improved operational performance through the use of business planning tools

    International Nuclear Information System (INIS)

    Hoelscher, H.L.

    1996-01-01

    Improved operational performance at Point Beach Nuclear Plant is based on a focused business plan. Quantitative goals that compare past performance with the performance of potential competitors are the basis of the business plan. This establishes goals for the nuclear power business unit which support corporate goals. Strategies and objectives are then developed to meet the established goals. To continue support for these strategies and objectives, individual performance plans are developed for all management personnel. These performance management plans identify individual contributor actions to support the goals, and also provide periodic feedback for changes to better prioritize individual actions. Performance criteria are also established to measure progress toward achieving the goals. The author also has a program to provide incentives for improved performance based upon success of the organization in achieving established goals

  4. The Formalization of the Business Process Modeling Goals

    OpenAIRE

    Bušinska, Ligita; Kirikova, Mārīte

    2016-01-01

    In business process modeling the de facto standard BPMN has emerged. However, the applications of this notation have many subsets of elements and various extensions. Also, BPMN still coincides with many other modeling languages, forming a large set of available options for business process modeling languages and dialects. While, in general, the goal of modelers is a central notion in the choice of modeling languages and notations, in most researches that propose guidelines, techniques, and me...

  5. Blockchains for Business Process Management - Challenges and Opportunities

    OpenAIRE

    Mendling, Jan; Weber, Ingo; van der Aalst, Wil; Brocke, Jan vom; Cabanillas, Cristina; Daniel, Florian; Debois, Soren; Di Ciccio, Claudio; Dumas, Marlon; Dustdar, Schahram; Gal, Avigdor; Garcia-Banuelos, Luciano; Governatori, Guido; Hull, Richard; La Rosa, Marcello

    2017-01-01

    Blockchain technology offers a sizable promise to rethink the way inter-organizational business processes are managed because of its potential to realize execution without a central party serving as a single point of trust (and failure). To stimulate research on this promise and the limits thereof, in this paper we outline the challenges and opportunities of blockchain for Business Process Management (BPM). We first reflect how blockchains could be used in the context of the established BPM l...

  6. Secure Business Process Engineering: a socio-technical approach

    OpenAIRE

    Salnitri, Mattia

    2016-01-01

    Dealing with security is a central activity for todays organizations. Security breaches impact on the activities executed in organizations, preventing them to execute their business processes and, therefore, causing millions of dollars of losses. Security by design principles underline the importance of considering security as early as during the design of organizations to avoid expensive fixes during later phases of their lifecycle. However, the design of secure business processes cannot tak...

  7. Improvement of business performance in restaurants using innovation strategies

    Directory of Open Access Journals (Sweden)

    Gagić Snježana

    2014-01-01

    Full Text Available Innovation is an important aspect of contemporary business. Rapid change in guests' preferences and expectations significantly affect the restaurant industry. Meeting the diverse hospitality needs implies making innovative programs in all processes such as technical, technological as well as service oriented. Hospitality industry enters into the process of accelerated changes of modern equipment, updated technology, business strategies and hospitality management. The paper will discuss innovative offer design, molecular gastronomy, modern food presentation technique as well as authentic culinary products offer. By introducing such innovations, restaurants create the image of organisations following current trends as well as responding to the market requirements.

  8. Planning for the succession process among Galician family businesses. Brief comparison with Portuguese family businesses

    Directory of Open Access Journals (Sweden)

    Susana Barbeito Roibal

    2006-09-01

    Full Text Available A research project on Galician family owned businesses, financed by the University of A Coruña from 2004 to 2005, analyzed results from 57 of these companies that earned a profit of more than 5 million euro in 2003. One of the aspects examined in this project, which is the aim of this article, shows the importance that Galician family business owners pay to the planning for the succession process. Literature on family owned businesses emphasizes the importance of planning in successful occurrences. The obtained results increasingly show changes in the significance that the Galician family business owners give to our focus of study, almost reaching the level of importance that literature has given to the succession process in the last decade.

  9. Evaluating the investment decision-making process for business expansion into Africa: A case study

    Directory of Open Access Journals (Sweden)

    Jason Kasozi

    2012-12-01

    Full Text Available Africa is a potential domain for international business. However, numerous uncertainties characterize this environment and the challenge for multinationals remains the ability to assess the true value of an Africa-bound investment project. A telecommunications’ survey was conducted on Siemens Southern Africa (Siemens and Mobile Telecommunications’ Network (MTN and the following observations were made: (1 Approaches used by the businesses to value Africa-bound investments were not comprehensive and inclusive. (2 Neutrality existed to the suggestion that Africa is unique and that investment decisions should be customized to suit it. (3 Certain approaches used by the businesses were modified to suit pertaining investment circumstances thereby differing from literature, and (4, participants desired to learn new ways of improving this process suggesting dissatisfaction with the current norm. This paper presents the conflicting ideologies about the decision-making process for business expansion into Africa and suggests ways of improving the process

  10. KEY LINES TO IMPROVE COMPETITIVENESS OF SMALL INNOVATIVE BUSINESSES

    Directory of Open Access Journals (Sweden)

    K. Yu. Reshetov

    2015-01-01

    Full Text Available The study discusses the importance of small innovative businesses in the modern global economy. The article also deals with the key lines to improve their competitiveness, and the author makes the conclusion how spread and promising the strategies are in Russia.

  11. Improving Catastrophe Modeling for Business Interruption Insurance Needs.

    Science.gov (United States)

    Rose, Adam; Huyck, Charles K

    2016-10-01

    While catastrophe (CAT) modeling of property damage is well developed, modeling of business interruption (BI) lags far behind. One reason is the crude nature of functional relationships in CAT models that translate property damage into BI. Another is that estimating BI losses is more complicated because it depends greatly on public and private decisions during recovery with respect to resilience tactics that dampen losses by using remaining resources more efficiently to maintain business function and to recover more quickly. This article proposes a framework for improving hazard loss estimation for BI insurance needs. Improved data collection that allows for analysis at the level of individual facilities within a company can improve matching the facilities with the effectiveness of individual forms of resilience, such as accessing inventories, relocating operations, and accelerating repair, and can therefore improve estimation accuracy. We then illustrate the difference this can make in a case study example of losses from a hurricane. © 2016 Society for Risk Analysis.

  12. Methodology for Modeling and Analysis of Business Processes (MMABP

    Directory of Open Access Journals (Sweden)

    Vaclav Repa

    2015-10-01

    Full Text Available This paper introduces the methodology for modeling business processes. Creation of the methodology is described in terms of the Design Science Method. Firstly, the gap in contemporary Business Process Modeling approaches is identified and general modeling principles which can fill the gap are discussed. The way which these principles have been implemented in the main features of created methodology is described. Most critical identified points of the business process modeling are process states, process hierarchy and the granularity of process description. The methodology has been evaluated by use in the real project. Using the examples from this project the main methodology features are explained together with the significant problems which have been met during the project. Concluding from these problems together with the results of the methodology evaluation the needed future development of the methodology is outlined.

  13. Optimization of business processes in banks through flexible workflow

    Science.gov (United States)

    Postolache, V.

    2017-08-01

    This article describes an integrated business model of a commercial bank. There are examples of components that go into its composition: wooden models and business processes, strategic goals, organizational structure, system architecture, operational and marketing risk models, etc. The practice has shown that the development and implementation of the integrated business model of the bank significantly increase operating efficiency and its management, ensures organizational and technology stable development. Considering the evolution of business processes in the banking sector, should be analysed their common characteristics. From the author’s point of view, a business process is a set of various activities of a commercial bank in which “Input” is one or more financial and material resources, as a result of this activity and “output” is created by banking product, which is some value to consumer. Using workflow technology, management business process efficiency issue is a matter of managing the integration of resources and sequence of actions aimed at achieving this goal. In turn, it implies management of jobs or functions’ interaction, synchronizing of the assignments periods, reducing delays in the transmission of the results etc. Workflow technology is very important for managers at all levels, as they can use it to easily strengthen the control over what is happening in a particular unit, and in the bank as a whole. The manager is able to plan, to implement rules, to interact within the framework of the company’s procedures and tasks entrusted to the system of the distribution function and execution control, alert on the implementation and issuance of the statistical data on the effectiveness of operating procedures. Development and active use of the integrated bank business model is one of the key success factors that contribute to long-term and stable development of the bank, increase employee efficiency and business processes, implement the

  14. Access Control for Monitoring System-Spanning Business Processes

    NARCIS (Netherlands)

    Bassil, S.; Reichert, M.U.; Bobrik, R.; Bauer, Th.

    2007-01-01

    Integrated process support is highly desirable in environ- ments where data related to a particular (business) process are scattered over distributed and heterogeneous information systems (IS). A process monitoring component is a much-needed module in order to provide an integrated view on all these

  15. What's next? : operational support for business process execution

    NARCIS (Netherlands)

    Schonenberg, M.H.

    2012-01-01

    In the last decade flexibility has become an increasingly important in the area of business process management. Information systems that support the execution of the process are required to work in a dynamic environment that imposes changing demands on the execution of the process. In academia and

  16. Data-aware remaining time prediction of business process instances

    NARCIS (Netherlands)

    Polato, M.; Sperduti, A.; Burattin, A.; Leoni, de M.

    2014-01-01

    Accurate prediction of the completion time of a business process instance would constitute a valuable tool when managing processes under service level agreement constraints. Such prediction, however, is a very challenging task. A wide variety of factors could influence the trend of a process

  17. Business process comparison : a methodology and case study

    NARCIS (Netherlands)

    Syamsiyah, A.; Bolt Irondo, A.J.; Cheng, L.; Hompes, B.F.A.; Jagadeesh Chandra Bose, R.P.; van Dongen, B.F.; van der Aalst, W.M.P.; Abramowicz, W.

    2017-01-01

    Business processes often exhibit a high degree of variability. Process variants may manifest due to the differences in the nature of clients, heterogeneity in the type of cases, etc. Through the use of process mining techniques, one can benefit from historical event data to extract non-trivial

  18. Determinants of Successful Internationalisation Processes in Business Schools

    Science.gov (United States)

    Bradford, Henry; Guzmán, Alexander; Trujillo, María-Andrea

    2017-01-01

    We analyse the internationalisation process in business schools as a response to the globalisation phenomena and argue that environmental pressures, isomorphic forces, the pool of internal resources and the alignment of the process with the institution's general strategic plan are the main determinants of a successful internationalisation process.…

  19. Improving Operational Risk Management Using Business Performance Management Technologies

    OpenAIRE

    Bram Pieket Weeserik; Marco Spruit

    2018-01-01

    Operational Risk Management (ORM) comprises the continuous management of risks resulting from: human actions, internal processes, systems, and external events. With increasing requirements, complexity and a growing volume of risks, information systems provide benefits for integrating risk management activities and optimizing performance. Business Performance Management (BPM) technologies are believed to provide a solution for effective Operational Risk Management by offering several combined ...

  20. BPFlexTemplate: A Business Process template generation tool based on similarity and flexibility

    Directory of Open Access Journals (Sweden)

    Latifa Ilahi

    2017-01-01

    Full Text Available In large organizations with multiple organizational units, process variants emerge due to many aspects, including local management policies, resources or socio-technical limitations. Organizations then struggle to improve a business process which has no longer a single process model to redesign, implement and adjust. In this paper, we propose an approach to tackle these two challenges: decrease the proliferation of process variants in these organizations, and foresee, at the same time, the need of having flexible business processes that allow for a certain degree of adjustment. To validate our approach, we first conducted case studies where we collected six real-world business process variants from two organizational units of the same healthcare organization. We then proposed an algorithm to derive a template process model from all the variants, which includes common and flexible process elements. We implemented our approach in a software tool called BPFlexTemplate, and tested it with the elicited variants.

  1. Formal Verification of Effectiveness of Control Activities in Business Processes

    Science.gov (United States)

    Arimoto, Yasuhito; Iida, Shusaku; Futatsugi, Kokichi

    It has been an important issue to deal with risks in business processes for achieving companies' goals. This paper introduces a method for applying a formal method to analysis of risks and control activities in business processes in order to evaluate control activities consistently, exhaustively, and to give us potential to have scientific discussion on the result of the evaluation. We focus on document flows in business activities and control activities and risks related to documents because documents play important roles in business. In our method, document flows including control activities are modeled and it is verified by OTS/CafeOBJ Method that risks about falsification of documents are avoided by control activities in the model. The verification is done by interaction between humans and CafeOBJ system with theorem proving, and it raises potential to discuss the result scientifically because the interaction gives us rigorous reasons why the result is derived from the verification.

  2. The Use of Reference Models in Business Process Renovation

    Directory of Open Access Journals (Sweden)

    Dejan Pajk

    2010-01-01

    Full Text Available Enterprise resource planning (ERP systems are often used by companies to automate and enhance their busi- ness processes. The capabilities of ERP systems can be described by best-practice reference models. The purpose of the article is to demonstrate the business process renovation approach with the use of reference models. Although the use of reference models brings many positive effects for business, they are still rarely used in Slovenian small and medium-sized compa- nies. The reasons for this may be found in the reference models themselves as well as in project implementation methodologies. In the article a reference model based on Microsoft Dynamics NAV is suggested. The reference model is designed using upgraded BPMN notation with additional business objects, which help to describe the models in more detail.

  3. Improving business IQ in medicine through mentorship and education.

    Science.gov (United States)

    Hill, Austin D

    2014-09-01

    Business intelligence in the field of medicine, particularly with physicians, has been an abstract concept at best with no objective metric. Furthermore, in many arenas, it was taboo for medical students, residents, and physicians to discuss the business and finances of their work for fear that it would interfere with their sacred duties as health care providers. There has been a substantial shift in this philosophy over the last few decades with the growth and evolution of the health care industry in the United States. In 2012, health care expenditures accounted for 17.2% of the United States Gross Domestic Product, averaging $8915 per person. The passage of the Affordable Care Act in March of 2010 sent a clear message to all that change is coming, and it is more important now than ever to have physician leaders whose skills and knowledge in business, management, and health care law rival their acumen within their medical practice. Students, residents, and fellows all express a desire to gain more business knowledge throughout their education and training, but many do not know where to begin or have access to programs that can further their knowledge. Whether you are an employed or private practice physician, academic or community based, improving your business intelligence will help you get a seat at the table where decisions are made and give you the skills to influence those decisions.

  4. Improved stoves in India: A study of sustainable business models

    International Nuclear Information System (INIS)

    Shrimali, Gireesh; Slaski, Xander; Thurber, Mark C.; Zerriffi, Hisham

    2011-01-01

    Burning of biomass for cooking is associated with health problems and climate change impacts. Many previous efforts to disseminate improved stoves – primarily by governments and NGOs – have not been successful. Based on interviews with 12 organizations selling improved biomass stoves, we assess the results to date and future prospects of commercial stove operations in India. Specifically, we consider how the ability of these businesses to achieve scale and become self-sustaining has been influenced by six elements of their respective business models: design, customers targeted, financing, marketing, channel strategy, and organizational characteristics. The two companies with the most stoves in the field shared in common generous enterprise financing, a sophisticated approach to developing a sales channel, and many person-years of management experience in marketing and operations. And yet the financial sustainability of improved stove sales to households remains far from assured. The only company in our sample with demonstrated profitability is a family-owned business selling to commercial rather than household customers. The stove sales leader is itself now turning to the commercial segment to maintain flagging cash flow, casting doubt on the likelihood of large positive impacts on health from sales to households in the near term. - Highlights: ► Business models to sell improved stoves can be viable in India. ► Commercial stove efforts may not be able to deliver all the benefits hoped for. ► The government could play a useful role if policies are targeted and well thought-out. ► Develops models for that hard-to-define entity mixing business and charity.

  5. [The balanced scorecard used as a management tool in a clinical laboratory: internal business processes indicators].

    Science.gov (United States)

    Salinas La Casta, Maria; Flores Pardo, Emilio; Uris Selles, Joaquín

    2009-01-01

    to propose a set of indicators as a management tool for a clinical laboratory, by using the balanced scorecard internal business processes perspective. indicators proposed are obtained from different sources; external proficiency testing of the Valencia Community Government, by means of internal surveys and laboratory information system registers. One year testing process proportion indicators results are showed. internal management indicators are proposed (process, appropriateness and proficiency testing). The process indicators results show gradual improvement since its establishment. after one years of using a conceptually solid Balanced Scorecard Internal business processes perspective indicators, the obtained results validate the usefulness as a laboratory management tool.

  6. Adaptive Soa Stack-Based Business Process Monitoring Platform

    Directory of Open Access Journals (Sweden)

    Przemysław Dadel

    2014-01-01

    Full Text Available Executable business processes that formally describe company activities are well placed in the SOA environment as they allow for declarative organization of high-level system logic.However, for both technical and non-technical users, to fully benet from that element of abstractionappropriate business process monitoring systems are required and existing solutions remain unsatisfactory.The paper discusses the problem of business process monitoring in the context of the service orientation paradigm in order to propose an architectural solution and provide implementation of a system for business process monitoring that alleviates the shortcomings of the existing solutions.Various platforms are investigated to obtain a broader view of the monitoring problem and to gather functional and non-functional requirements. These requirements constitute input forthe further analysis and the system design. The monitoring software is then implemented and evaluated according to the specied criteria.An extensible business process monitoring system was designed and built on top of OSGiMM - a dynamic, event-driven, congurable communications layer that provides real-time monitoring capabilities for various types of resources. The system was tested against the stated functional requirements and its implementation provides a starting point for the further work.It is concluded that providing a uniform business process monitoring solution that satises a wide range of users and business process platform vendors is a dicult endeavor. It is furthermore reasoned that only an extensible, open-source, monitoring platform built on top of a scalablecommunication core has a chance to address all the stated and future requirements.

  7. Improvement of the Provisions of Innovative Development of Enterprises Based on Electronic Business Technologies

    Directory of Open Access Journals (Sweden)

    Vilkhivska Olga V.

    2018-02-01

    Full Text Available The article proposes improved conceptual provisions of innovative enterprise development based on the introduction of e-business technologies. The peculiarities of modern conditions of economic development under the influence of the new information paradigm are considered, the essence of which is the development and implementation of innovative network technologies (technologies of e-business in all spheres and branches of the economy. An analysis of the author’s research on the trends in the development of e-business, e-commerce, marketing, the impact of Internet technologies on business practices has been carried out, which has made it possible to achieve the goal, that was set, namely, to improve the conceptual foundations of innovative enterprise development based on e-business technologies. A special feature of the developed provisions is the emphasis on the introduction or full replacement of business processes in the enterprise by the appropriate technologies of electronic business and establishing the relationship between innovation development and their use.

  8. Kidney transplantation process in Brazil represented in business process modeling notation.

    Science.gov (United States)

    Peres Penteado, A; Molina Cohrs, F; Diniz Hummel, A; Erbs, J; Maciel, R F; Feijó Ortolani, C L; de Aguiar Roza, B; Torres Pisa, I

    2015-05-01

    Kidney transplantation is considered to be the best treatment for people with chronic kidney failure, because it improves the patients' quality of life and increases their length of survival compared with patients undergoing dialysis. The kidney transplantation process in Brazil is defined through laws, decrees, ordinances, and resolutions, but there is no visual representation of this process. The aim of this study was to analyze official documents to construct a representation of the kidney transplantation process in Brazil with the use of business process modeling notation (BPMN). The methodology for this study was based on an exploratory observational study, document analysis, and construction of process diagrams with the use of BPMN. Two rounds of validations by specialists were conducted. The result includes the kidney transplantation process in Brazil representation with the use of BPMN. We analyzed 2 digital documents that resulted in 2 processes with 45 total of activities and events, 6 organizations involved, and 6 different stages of the process. The constructed representation makes it easier to understand the rules for the business of kidney transplantation and can be used by the health care professionals involved in the various activities within this process. Construction of a representation with language appropriate for the Brazilian lay public is underway. Copyright © 2015 Elsevier Inc. All rights reserved.

  9. Improved animal welfare, the right technology and increased business.

    Science.gov (United States)

    Støier, S; Larsen, H D; Aaslyng, M D; Lykke, L

    2016-10-01

    Animal welfare is receiving increasing attention from the authorities, the public and NGOs. For this reason, the improvement of animal welfare and animal handling systems is of the utmost importance for the meat industry. Technological developments have led to more animal friendly systems that handle animals on the day of slaughter, and these developments will be even more important as consideration for animal welfare and sustainability is no longer just a trend but a licence to operate. Improvement of animal welfare also leads to a higher value of the carcasses due to higher product quality, less cut-off caused by fewer injuries, and reduced working load, which leads to increased business opportunities. Therefore, good animal welfare is good business, and the development and implementation of new technology is the way to obtain improved animal welfare. These subjects will be addressed using examples and cases from the pork and broiler production industry. Copyright © 2016 Elsevier Ltd. All rights reserved.

  10. Critical path method as the criterion for optimization of business planning process

    OpenAIRE

    Butsenko Elena V.

    2016-01-01

    In today's economy the task of improving business planning is considered a necessary component of any enterprise management process and is precisely the solution drawn from that task which determines the financial policy and economic structure. The development of technologies based on the optimization of business planning is a very urgent scientific challenge. In this paper we propose to use the methods of network planning and management as a tool for economic and mathematical modeling to...

  11. Managing performance through business processes from BPM to the practice of process management

    CERN Document Server

    Thiault, Dominique

    2012-01-01

    Centred on the performance of the company, this book is a practical guide that organises Business Process Management (BPM) around these major subjects, such as process management, process governance, or the setting up a successful process approach in the company. Each of these subjects is introduced didactically, alternating examples and in-depth information. Relying on implementation recommendations, practical sheets, and illustrations, managing performance through processes can be used, first, to increase the chances that the objectives will be reached and to improve company performance (industrial organisation, service organisation, private or public sector) and to offer methods, rules, models, and practical supports that can easily be reused. The result of a combination of several experiences in the field and of rewarding encounters with managers, experts, and high-level executives, this book durably places the processes in their managerial dimension. It also presents an opening to a systematic approach t...

  12. Business process mapping techniques for ISO 9001 and 14001 certifications

    Energy Technology Data Exchange (ETDEWEB)

    Klement, R.E.; Richardson, G.D.

    1997-11-01

    AlliedSignal Federal Manufacturing and Technologies/Kansas City (FM and T/KC) produces nonnuclear components for nuclear weapons. The company has operated the plant for the US Department of Energy (DOE) since 1949. Throughout the history of the plant, procedures have been written to reflect the nuclear weapons industry best practices, and the facility has built a reputation for producing high quality products. The purpose of this presentation is to demonstrate how Total Quality principles were used at FM and T/KC to document processes for ISO 9001 and 14001 certifications. The information presented to the reader will lead to a better understanding of business administration by aligning procedures to key business processes within a business model; converting functional-based procedures to process-based procedures for total integrated resource management; and assigning ownership, validation, and metrics to procedures/processes, adding value to a company`s profitability.

  13. Financial Feasibility of Kerupuk Jari Processing Business in Pasir Utama Village Rambah Hilir District Rokan Hulu Regency (a Case Study Processing Business Kerupuk Jari Mr. Andika)

    OpenAIRE

    Aprilianto, Gatut Sudi

    2016-01-01

    High demand for crackers making business opportunities for cracker processing business, however, in making cracker processing business entrepreneurs typically do not conduct financial records, so it is not known how the expenditure and revenue to the business. This study aims to determine the income and financial feasibility of kerupuk jari processing business. The research was conducted from December 2015 through January 2016. Data collection methods used were interviews with respondents and...

  14. Business Process Aware IS Change Management in SMEs

    Science.gov (United States)

    Makna, Janis

    Changes in the business process usually require changes in the computer supported information system and, vice versa, changes in the information system almost always cause at least some changes in the business process. In many situations it is not even possible to detect which of those changes are causes and which of them are effects. Nevertheless, it is possible to identify a set of changes that usually happen when one of the elements of the set changes its state. These sets of changes may be used as patterns for situation analysis to anticipate full range of activities to be performed to get the business process and/or information system back to the stable state after it is lost because of the changes in one of the elements. Knowledge about the change pattern gives an opportunity to manage changes of information systems even if business process models and information systems architecture are not neatly documented as is the case in many SMEs. Using change patterns it is possible to know whether changes in information systems are to be expected and how changes in information systems activities, data and users will impact different aspects of the business process supported by the information system.

  15. Time and activity sequence prediction of business process instances

    DEFF Research Database (Denmark)

    Polato, Mirko; Sperduti, Alessandro; Burattin, Andrea

    2018-01-01

    The ability to know in advance the trend of running process instances, with respect to different features, such as the expected completion time, would allow business managers to timely counteract to undesired situations, in order to prevent losses. Therefore, the ability to accurately predict...... future features of running business process instances would be a very helpful aid when managing processes, especially under service level agreement constraints. However, making such accurate forecasts is not easy: many factors may influence the predicted features. Many approaches have been proposed...

  16. Spreadsheets for business process management : Using process mining to deal with “events” rather than “numbers”?

    NARCIS (Netherlands)

    van der Aalst, Wil

    2018-01-01

    Purpose: Process mining provides a generic collection of techniques to turn event data into valuable insights, improvement ideas, predictions, and recommendations. This paper uses spreadsheets as a metaphor to introduce process mining as an essential tool for data scientists and business analysts.

  17. Creating customer value by streamlining business processes.

    Science.gov (United States)

    Vantrappen, H

    1992-02-01

    Much of the strategic preoccupation of senior managers in the 1990s is focusing on the creation of customer value. Companies are seeking competitive advantage by streamlining the three processes through which they interact with their customers: product creation, order handling and service assurance. 'Micro-strategy' is a term which has been coined for the trade-offs and decisions on where and how to streamline these three processes. The article discusses micro-strategies applied by successful companies.

  18. Theory Building- Towards an understanding of business model innovation processes

    DEFF Research Database (Denmark)

    Taran, Yariv; Boer, Harry; Lindgren, Peter

    2009-01-01

    Companies today, in some industries more than others, invest more capital and resources just to stay competitive, develop more diverse solutions, and increasingly start to think more radically, when considering to innovate their business model. However, the development and innovation of business...... models is a complex venture and has not been widely researched yet. The objective of this paper is therefore 1) to build a [descriptive] theoretical understanding, based on Christensen's (2005) three-step procedure, to business models and their innovation and, as a result of that, 2) to strengthen...... researchers' and practitioners' perspectives as to how the process of business model innovation can be realized. By using various researchers' perspectives and assumptions, we identify relevant inconsistencies, which consequently lead us to propose possible supplementary solutions. We conclude our paper...

  19. Using business process redesign to reduce wait times at a university hospital in the Netherlands

    NARCIS (Netherlands)

    Elkhuizen, Sylvia G.; Burger, Matthe P. M.; Jonkers, Rene E.; Limburg, Martien; Klazinga, Niek; Bakker, Piet J. M.

    2007-01-01

    BACKGROUND: Business process redesign (BPR) has been applied to implement more customer-focused and cost-effective care. In 2002, two pilot projects to improve patient care processes for two specific patient groups were conducted at the Academic Medical Center, a 1,000-bed university hospital in

  20. Business process compliance checking : current state and future challenges

    NARCIS (Netherlands)

    El Kharbili, M.; Alves De Medeiros, A.K.; Stein, S.; Aalst, van der W.M.P.; Loos, P.; Nüttgens, M.; Turowski, K.; Werth, D.

    2008-01-01

    Regulatory compliance sets new requirements for business process management (BPM). Companies seek to enhance their corporate governance processes and are required to put in place measures for ensuring compliance to regulations. In this sense, this position paper (i) reviews the current work in the

  1. AGILE: from source of law to business process specification

    NARCIS (Netherlands)

    Boer, A.; van Engers, T.; Casellas, N.; Francesconi, E.; Hoekstra, R.; Montemagni, S.

    2009-01-01

    The knowledge management problems involved in managing the consequences of organizational change processes triggered by changes in the law, for instance for business processes, services, databases, fielded applications, forms and documents, and internal education, make a good case for application of

  2. A machine learning approach to understand business processes

    NARCIS (Netherlands)

    Maruster, L.

    2003-01-01

    Business processes (industries, administration, hospitals, etc.) become nowadays more and more complex and it is difficult to have a complete understanding of them. The goal of the thesis is to show that machine learning techniques can be used successfully for understanding a process on the basis of

  3. Predictive business process monitoring with LSTM neural networks

    NARCIS (Netherlands)

    Tax, N.; Verenich, I.; La Rosa, M.; Dumas, M.; Pohl, Klaus; Dubois, Eric

    2017-01-01

    Predictive business process monitoring methods exploit logs of completed cases of a process in order to make predictions about running cases thereof. Existing methods in this space are tailor-made for specific prediction tasks. Moreover, their relative accuracy is highly sensitive to the dataset at

  4. Towards Using Reo for Compliance-Aware Business Process Modeling

    Science.gov (United States)

    Arbab, Farhad; Kokash, Natallia; Meng, Sun

    Business process modeling and implementation of process supporting infrastructures are two challenging tasks that are not fully aligned. On the one hand, languages such as Business Process Modeling Notation (BPMN) exist to capture business processes at the level of domain analysis. On the other hand, programming paradigms and technologies such as Service-Oriented Computing (SOC) and web services have emerged to simplify the development of distributed web systems that underly business processes. BPMN is the most recognized language for specifying process workflows at the early design steps. However, it is rather declarative and may lead to the executable models which are incomplete or semantically erroneous. Therefore, an approach for expressing and analyzing BPMN models in a formal setting is required. In this paper we describe how BPMN diagrams can be represented by means of a semantically precise channel-based coordination language called Reo which admits formal analysis using model checking and bisimulation techniques. Moreover, since additional requirements may come from various regulatory/legislative documents, we discuss the opportunities offered by Reo and its mathematical abstractions for expressing process-related constraints such as Quality of Service (QoS) or time-aware conditions on process states.

  5. Correctness-preserving configuration of business process models

    NARCIS (Netherlands)

    Aalst, van der W.M.P.; Dumas, M.; Gottschalk, F.; Hofstede, ter A.H.M.; La Rosa, M.; Mendling, J.; Fiadeiro, J.; Inverardi, P.

    2008-01-01

    Reference process models capture recurrent business operations in a given domain such as procurement or logistics. These models are intended to be configured to fit the requirements of specific organizations or projects, leading to individualized process models that are subsequently used for domain

  6. State of the art in pathology business process analysis, modeling, design and optimization.

    Science.gov (United States)

    Schrader, Thomas; Blobel, Bernd; García-Rojo, Marcial; Daniel, Christel; Słodkowska, Janina

    2012-01-01

    For analyzing current workflows and processes, for improving them, for quality management and quality assurance, for integrating hardware and software components, but also for education, training and communication between different domains' experts, modeling business process in a pathology department is inevitable. The authors highlight three main processes in pathology: general diagnostic, cytology diagnostic, and autopsy. In this chapter, those processes are formally modeled and described in detail. Finally, specialized processes such as immunohistochemistry and frozen section have been considered.

  7. Technologies and problems of reengineering of the business processes of company

    Science.gov (United States)

    Silka, Dmitriy

    2017-10-01

    Management of the combination of business processes is a modern approach in the field of business management. Together with a lot of management approaches business processes allow us to identify all the resultant actions. Article reveals the modern view on the essence of business processes as well as the general approaches of their allocation. Principles of construction and business process re-engineering are proposed. Recommendations on how to perform re-engineering under high cyclic dynamics of business activity are provided.

  8. Business Process Reengineering, a Crisis Solution or a Necessity

    Directory of Open Access Journals (Sweden)

    Gabriela GHEORGHE

    2012-08-01

    Full Text Available This case study shows that the company decided to implement Business Process Reengineering (BPR not only because external environment had changed, but also due to its obsolete business processes and organizational structure. The article will highlight the importance of the organizations' focusing on sub-goals, in order to finally reach the desired result in the organization's main goals. When rapid evolution has become the fundamental contemporary coordinate, reengineering is a form of company innovative reaction in terms of intensifying competition and globalization. Remodeling the Company in phases of crisis, when time pressure reduces the type and number of solutions that can be adopted, without effective leadership, can lead in most cases to failure. The effect of redesigning the business processes depends on how well it is implemented, coordinated and monitored.

  9. Business Process Reengineering, a Crises Solution or a Necessity

    Directory of Open Access Journals (Sweden)

    Gabriela GHEORGHE

    2011-11-01

    Full Text Available This case study shows that the company decided to implement Business Process Reengineering (BPR not only because external environment had changed, but also due to its obsolete business processes and organizational structure. The article will highlight the importance of the organizations' focusing on sub-goals, in order to finally reach the desired result in the organization's main goals. When rapid evolution has become the fundamental contemporary coordinate, reengineering is a form of company innovative reaction in terms of intensifying competition and globalization. Remodelling the Company in phases of crisis, when time pressure reduces the type and number of solutions that can be adopted, without effective leadership can lead in most cases to failure. The effect of redesigning the business processes depends on how well it is implemented, coordinated and monitored.

  10. Farmer’s Motivation in Aren Sugar Processing Business

    Science.gov (United States)

    Abdullah, W. G.; Rianse, U.; Muhidin; Widayati, W.; Mihrad, E. S.; Taridala, S. A. A.; Rianse, I. S.; Baka, W. K.

    2018-02-01

    The objectives of the research were to analyze socio-economic characteristics and motivation of farmers in aren sugar processing business in Kolaka District, Southeast Sulawesi, Indonesia. The analysis used in this research was quantitative descriptive analysis. The results showed that average state of socio-economic characteristics of aren sugar farmer that were in the category of productive age, which was 46.12 years old, has fulfil basic education category (9 years education), low category of dependents as many as three people, the Average experience of aren sugar processing business during 18 years, and the average aren trees were tapped as much as seven trees, every day, (b) farmer’s motivation in aren sugar processing business in low category, with the indicator is the motive of imitation, economic, security, affiliations, awards, and self-actualization.

  11. Succession Planning As an Economic Education to Improve Family Business Performance in East Java Province of Indonesia

    OpenAIRE

    Sentot Imam Wahjono; Wahjoedi; Syafei Idrus; J.G. Nirbito

    2014-01-01

    The aim of this paper is to determine the role of succession planning as part of economic education in improving family business performance. Research carried out by using qualitative approach with in-depth interview and outside observation as a technique. The data source is owner of 3 family businesses (6 peoples) as key informants and 6 experts as expertise informants. The data were processed using content analysis. The finding of this research is business start-up from own money and saving...

  12. Semantic Service Design for Collaborative Business Processes in Internetworked Enterprises

    Science.gov (United States)

    Bianchini, Devis; Cappiello, Cinzia; de Antonellis, Valeria; Pernici, Barbara

    Modern collaborating enterprises can be seen as borderless organizations whose processes are dynamically transformed and integrated with the ones of their partners (Internetworked Enterprises, IE), thus enabling the design of collaborative business processes. The adoption of Semantic Web and service-oriented technologies for implementing collaboration in such distributed and heterogeneous environments promises significant benefits. IE can model their own processes independently by using the Software as a Service paradigm (SaaS). Each enterprise maintains a catalog of available services and these can be shared across IE and reused to build up complex collaborative processes. Moreover, each enterprise can adopt its own terminology and concepts to describe business processes and component services. This brings requirements to manage semantic heterogeneity in process descriptions which are distributed across different enterprise systems. To enable effective service-based collaboration, IEs have to standardize their process descriptions and model them through component services using the same approach and principles. For enabling collaborative business processes across IE, services should be designed following an homogeneous approach, possibly maintaining a uniform level of granularity. In the paper we propose an ontology-based semantic modeling approach apt to enrich and reconcile semantics of process descriptions to facilitate process knowledge management and to enable semantic service design (by discovery, reuse and integration of process elements/constructs). The approach brings together Semantic Web technologies, techniques in process modeling, ontology building and semantic matching in order to provide a comprehensive semantic modeling framework.

  13. Driving collaborative improvement processes

    NARCIS (Netherlands)

    Middel, H.G.A.; Gieskes, J.F.B.; Fisscher, O.A.M.

    2002-01-01

    Continuous Improvement is a consolidated concept in theory and practice, mainly in the context of stand-alone companies. However, the battlefield of competition is increasingly moving from the level of individual firms to that of organisational settings based on loose company boundaries and

  14. Driving collaborative improvement processes

    NARCIS (Netherlands)

    Middel, H.G.A.; Gieskes, J.F.B.; Fisscher, O.A.M.

    2005-01-01

    Continuous improvement is a consolidated concept in theory and practice, mainly in the context of stand-alone companies. However, the battlefield of competition is increasingly moving from the level of individual firms to that of organizational settings based on loose company boundaries and

  15. Blockchains for Business Process Management - Challenges and Opportunities

    DEFF Research Database (Denmark)

    Mendling, Jan; Weber, Ingo; Van Der Aalst, Wil

    2018-01-01

    Blockchain technology offers a sizable promise to rethink the way inter-organizational business processes are managed because of its potential to realize execution without a central party serving as a single point of trust (and failure). To stimulate research on this promise and the limits thereof......, in this paper we outline the challenges and opportunities of blockchain for Business Process Management (BPM). We first reflect how blockchains could be used in the context of the established BPM lifecycle and second how they might become relevant beyond. We conclude our discourse with a summary of seven...... research directions for investigating the application of blockchain technology in the context of BPM...

  16. Microsoft Visio 2013 business process diagramming and validation

    CERN Document Server

    Parker, David

    2013-01-01

    Microsoft Visio 2013 Business Process Diagramming and Validation provides a comprehensive and practical tutorial including example code and demonstrations for creating validation rules, writing ShapeSheet formulae, and much more.If you are a Microsoft Visio 2013 Professional Edition power user or developer who wants to get to grips with both the essential features of Visio 2013 and the validation rules in this edition, then this book is for you. A working knowledge of Microsoft Visio and optionally .NET for the add-on code is required, though previous knowledge of business process diagramming

  17. Analysis of Using Resources in Business Process Modeling and Simulation

    Directory of Open Access Journals (Sweden)

    Vasilecas Olegas

    2014-12-01

    Full Text Available One of the key purposes of Business Process Model and Notation (BPMN is to support graphical representation of the process model. However, such models have a lack of support for the graphical representation of resources, whose processes are used during simulation or execution of process instance. The paper analyzes different methods and their extensions for resource modeling. Further, this article presents a selected set of resource properties that are relevant for resource modeling. The paper proposes an approach that explains how to use the selected set of resource properties for extension of process modeling using BPMN and simulation tools. They are based on BPMN, where business process instances use resources in a concurrency manner.

  18. The complementariness of the business process reengineering and activity-based management

    Directory of Open Access Journals (Sweden)

    Violeta DOMANOVIC

    2010-05-01

    Full Text Available In order to sustain long term growth and development, an enterprise has toenvisage and implement contemporary management innovations altogether. Intransition economies, like Serbia is, it is of great importance to redesign businessprocesses and activities, to analyse activity profitability in order to select value-addedactivities and reduce non-value added ones. This paper considers the possibility forcomplementary implementation of the business process reengineering and activitybased management in the process of long term efficiency improvement. Namely, thebasic postulate of business process reengineering concept might be established in theprocess of activity based management implementation and conversely.

  19. Why Process Improvement Training Fails

    Science.gov (United States)

    Lu, Dawei; Betts, Alan

    2011-01-01

    Purpose: The purpose of this paper is to explore the underlying reasons why providing process improvement training, by itself, may not be sufficient to achieve the desired outcome of improved processes; and to attempt a conceptual framework of management training for more effective improvement. Design/methodology/approach: Two similar units within…

  20. Entropy based software processes improvement

    NARCIS (Netherlands)

    Trienekens, J.J.M.; Kusters, R.J.; Kriek, D.; Siemons, P.

    2009-01-01

    Actual results of software process improvement projects show different levels of success. Although many software development organisations have adopted improvement models such as CMMI, it appears to be difficult to improve software development processes in the right way, e.g. tuned to the actual

  1. Redesigning business processes : a methodology based on simulation and process mining techniques

    NARCIS (Netherlands)

    Maruster, L.; van Beest, N.R.T.P.

    2009-01-01

    Nowadays, organizations have to adjust their business processes along with the changing environment in order to maintain a competitive advantage. Changing a part of the system to support the business process implies changing the entire system, which leads to complex redesign activities. In this

  2. APPLICATION OF METHODS OF LOGISTICS AND PROJECT MANAGEMENT FOR THE CONSTRUCTION OF MANAGEMENT MODEL OF BUSINESS PROCESSES IN THE NETWORK

    Directory of Open Access Journals (Sweden)

    Наталія Іванівна ЧУХРАЙ

    2016-02-01

    Full Text Available In terms of the dynamic development of network economy for effective decision-making managers of enterprises should be combined methods of logistics and project management to obtain the positive synergistic effect. It is shown that the basis of objective measures aimed at minimizing transaction costs. Solving this problem is associated with the development of the structural shell of business enterprises, which continue to evolve rapidly. Organization joint coordinated work in the same virtual information field together geographically separated users opens up entirely new possibilities for improving the mechanisms of project management and logistics. It was reviewed the evolution tool of business process and identified key business processes in networks. The analysis of support for business processes in logistics networks contains a list of basic management mechanisms. It was developed the model of economic and mathematical business process management in structural shell business. The semantic content of the objective function is to minimize transaction costs.

  3. Identifying influential factors of business process performance using dependency analysis

    Science.gov (United States)

    Wetzstein, Branimir; Leitner, Philipp; Rosenberg, Florian; Dustdar, Schahram; Leymann, Frank

    2011-02-01

    We present a comprehensive framework for identifying influential factors of business process performance. In particular, our approach combines monitoring of process events and Quality of Service (QoS) measurements with dependency analysis to effectively identify influential factors. The framework uses data mining techniques to construct tree structures to represent dependencies of a key performance indicator (KPI) on process and QoS metrics. These dependency trees allow business analysts to determine how process KPIs depend on lower-level process metrics and QoS characteristics of the IT infrastructure. The structure of the dependencies enables a drill-down analysis of single factors of influence to gain a deeper knowledge why certain KPI targets are not met.

  4. Quantitative analysis of resource-constrained business processes

    NARCIS (Netherlands)

    Oliveira, C.A.L.; Lima, R.M.F.; Reijers, H.A.; Ribeiro, J.T.S.

    2012-01-01

    To address the need for evaluation techniques for complex business processes, also known as workflows, this paper proposes an approach based on generalized stochastic Petri nets (GSPNs). We review ten related approaches published in the last fifteen years and compare them to our approach using a

  5. A Situational Implementation Method for Business Process Management Systems

    NARCIS (Netherlands)

    R.L. Jansen; J.P.P. Ravensteyn

    For the integrated implementation of Business Process Management and supporting information systems many methods are available. Most of these methods, however, apply a one-size fits all approach and do not take into account the specific situation of the organization in which an information system is

  6. Factors and competences for business process managemant systems implementation

    NARCIS (Netherlands)

    Ravesteyn, J.P.P.

    2011-01-01

    The market for Business Process Management (BPM) software is growing rapidly, predictions for 2010 range from anywhere between 1 to 6 billion dollars, this means the market has more than doubled since 2005. Although there is a lot of publicity regarding BPM there is still much debate on what BPM is.

  7. Detection and quantification of flow consistency in business process models.

    Science.gov (United States)

    Burattin, Andrea; Bernstein, Vered; Neurauter, Manuel; Soffer, Pnina; Weber, Barbara

    2018-01-01

    Business process models abstract complex business processes by representing them as graphical models. Their layout, as determined by the modeler, may have an effect when these models are used. However, this effect is currently not fully understood. In order to systematically study this effect, a basic set of measurable key visual features is proposed, depicting the layout properties that are meaningful to the human user. The aim of this research is thus twofold: first, to empirically identify key visual features of business process models which are perceived as meaningful to the user and second, to show how such features can be quantified into computational metrics, which are applicable to business process models. We focus on one particular feature, consistency of flow direction, and show the challenges that arise when transforming it into a precise metric. We propose three different metrics addressing these challenges, each following a different view of flow consistency. We then report the results of an empirical evaluation, which indicates which metric is more effective in predicting the human perception of this feature. Moreover, two other automatic evaluations describing the performance and the computational capabilities of our metrics are reported as well.

  8. Business Process Redesign Using EDI: the BHP steel experience

    Directory of Open Access Journals (Sweden)

    Paula Swatman

    1994-05-01

    Full Text Available EDI should not be seen as a competitive weapon - it does not offer a sustainable competitive advantage to its users as did the earlier inter-organisational systems (such as the various airline reservation systems. Instead EDI provides a standardised infrastructure upon which an adopting organisation can reengineer its business processes and thus confers a long-term, strategic and comparative advantage upon such an adopter. The potential for sustained competitive advantage to be derived from EDI arises from its integration with the organisational structure of its implementor, depending upon the implementing organisation's ability to redesign its business processes appropriately. This paper examines the case of (arguably the most sophisticated EDI-using company in Australia, BHP Steel, demonstrating the advantages obtainable by an organisation using EDI as a foundation for its reengineered organisational structure and business processes and concludes that: • there are real benefits to be obtained from an inter organisational electronic trading strategy founded on EDI as the enabling mechanism - benefits which are considerably more extensive than EDI's comparatively simple technical nature would appear to offer; • organisational gateways utilising an Application Generic approach to system integration and isolating the communications issue by insisting on the use of international data communications standards do offer a realistic and successful solution to the problem of internal and external trade for large and sophisticated organisations; • the majority of these achievements would have been either unlikely or totally impossible without BHP Steel's commitment to organisation-wide Business Process Redesign.

  9. Blockchains for business process management - Challenges and opportunities

    NARCIS (Netherlands)

    Mendling, Jan; Weber, Ingo; Van Der Aalst, Wil; Brocke, Jan Vom; Cabanillas, Cristina; Daniel, Florian; Debois, Søren; Di Ciccio, Claudio; Dumas, Marlon; Dustdar, Schahram; Gal, Avigdor; García-Bañuelos, Luciano; Governatori, Guido; Hull, Richard; La Rosa, Marcello; Leopold, Henrik; Leymann, Frank; Recker, Jan; Reichert, Manfred; Reijers, Hajo A.; Rinderlema, Stefanie; Solti, Andreas; Rosemann, Michael; Schulte, Stefan; Singh, Munindar P.; Slaats, Tijs; Staples, Mark; Weber, Barbara; Weidlich, Matthias; Weske, Mathias; Xu, Xiwei; Zhu, Liming

    Blockchain technology ofers a sizable promise to rethink the way interorganizational business processes are managed because of its potential to realize execution without a central party serving as a single point of trust (and failure). To stimulate research on this promise and the limits thereof, in

  10. Blockchains for business process management - Challenges and opportunities

    NARCIS (Netherlands)

    Mendling, J.; Weber, I.; van der Aalst, W.M.P.; vom Brocke, J.; Cabanillas, C.; Daniel, F.; Debois, S.; Di Ciccio, C.; Dumas, M.; Dustdar, S.; Gal, A.; García-Bañuelos, L.; Governatori, G.; Hull, R.; La Rosa, Marcello; Leopold, Henrik; Leymann, Frank; Recker, Jan; Reichert, Manfred; Reijers, H.A.; Rinderlema, Stefanie; Solti, Andreas; Rosemann, Michael; Schulte, Stefan; Singh, Munindar P.; Slaats, T.; Staples, Mark; Weber, Barbara; Weidlich, Matthias; Weske, Mathias; Xu, Xiwei; Zhu, Liming

    2018-01-01

    Blockchain technology ofers a sizable promise to rethink the way interorganizational business processes are managed because of its potential to realize execution without a central party serving as a single point of trust (and failure). To stimulate research on this promise and the limits thereof, in

  11. Deriving business processes with service level agreements from early requirements

    NARCIS (Netherlands)

    Frankova, Ganna; Seguran, Magali; Gilcher, Florian; Trabelsi, Slim; Doerflinger, Joerg; Aiello, Marco

    When designing a service-based business process employing loosely coupled services, one is not only interested in guaranteeing a certain flow of work, but also in how the work will be performed. This involves the consideration of non-functional properties which go from execution time and costs, to

  12. Risk-based analysis of business process executions

    NARCIS (Netherlands)

    Alizadeh, M.; Zannone, N.

    2016-01-01

    Organizations need to monitor their business processes to ensure that what actually happens in the system is compliant with the prescribed behavior. Deviations from the prescribed behavior may correspond to violations of security requirements and expose organizations to severe risks. Thus, it is

  13. Formalizing and appling compliance patterns for business process compliance

    NARCIS (Netherlands)

    Elgammal, A.; Turetken, O.; van den Heuvel, W.; Papazoglou, M.

    2016-01-01

    Today’s enterprises demand a high degree of compliance of business processes to meet diverse regulations and legislations. Several industrial studies have shown that compliance management is a daunting task, and organizations are still struggling and spending billions of dollars annually to ensure

  14. Formalizing and applying compliance patterns for business process compliance

    NARCIS (Netherlands)

    Elgammal, A.F.S.A.; Türetken, O.; van den Heuvel, W.J.A.M.; Papazoglou, M.

    Today’s enterprises demand a high degree of compliance of business processes to meet diverse regulations and legislations. Several industrial studies have shown that compliance management is a daunting task, and organizations are still struggling and spending billions of dollars annually to ensure

  15. BProVe: Tool support for business process verification

    DEFF Research Database (Denmark)

    Corradini, Flavio; Fornari, Fabrizio; Polini, Andrea

    2017-01-01

    This demo introduces BProVe, a tool supporting automated verification of Business Process models. BProVe analysis is based on a formal operational semantics defined for the BPMN 2.0 modelling language, and is provided as a freely accessible service that uses open standard formats as input data...

  16. Lifting business process diagrams to 2.5 dimensions

    Science.gov (United States)

    Effinger, Philip; Spielmann, Johannes

    2010-01-01

    In this work, we describe our visualization approach for business processes using 2.5 dimensional techniques (2.5D). The idea of 2.5D is to add the concept of layering to a two dimensional (2D) visualization. The layers are arranged in a three-dimensional display space. For the modeling of the business processes, we use the Business Process Modeling Notation (BPMN). The benefit of connecting BPMN with a 2.5D visualization is not only to obtain a more abstract view on the business process models but also to develop layering criteria that eventually increase readability of the BPMN model compared to 2D. We present a 2.5D Navigator for BPMN models that offers different perspectives for visualization. Therefore we also develop BPMN specific perspectives. The 2.5D Navigator combines the 2.5D approach with perspectives and allows free navigation in the three dimensional display space. We also demonstrate our tool and libraries used for implementation of the visualizations. The underlying general framework for 2.5D visualizations is explored and presented in a fashion that it can easily be used for different applications. Finally, an evaluation of our navigation tool demonstrates that we can achieve satisfying and aesthetic displays of diagrams stating BPMN models in 2.5D-visualizations.

  17. Business Process Management Systems: Hype or New Paradigm.

    NARCIS (Netherlands)

    J.P.P. Ravesteijn

    2007-01-01

    Business Process Management Systems (BPMSs) are increasingly implemented in and across organizations. There is much talk on BPMSs, and software vendors and IT-consultancy companies are leveraging this. In this paper we provide an investigation on the originality of BPMSs. We identify concepts,

  18. Research on Business Process Outsourcing | CRDI - Centre de ...

    International Development Research Centre (IDRC) Digital Library (Canada)

    The business process outsourcing (BPO) sector, worth over $130 billion worldwide, provides one of the greatest economic opportunities for wealth generation and employment creation open to a developing country. India, usually the first stop for western companies looking to increase profits by outsourcing some of their ...

  19. Patterns to Enable Mass-Customized Business Process Monitoring

    NARCIS (Netherlands)

    Jochem Vonk; dr Marco Comuzzi; dr. Samuil Angelov

    2012-01-01

    Mass-customization challenges the one-size-fits-all assumption of mass production, allowing customers to specify the options that best fit their requirements when choosing a product or a service. In business process management, to achieve mass-customization, providers offer to their customers the

  20. Patterns to enable mass-customized business process monitoring

    NARCIS (Netherlands)

    Comuzzi, M.; Angelov, S.A.; Vonk, J.; Ralyté, J,; Franch, X.; Brinkkemper, S.; Wrycza, S.

    2012-01-01

    Mass-customization challenges the one-size-fits-all assumption of mass production, allowing customers to specify the options that best fit their requirements when choosing a product or a service. In business process management, to achieve mass-customization, providers offer to their customers the

  1. On Engineering Support for Business Process Modelling and Redesign

    NARCIS (Netherlands)

    Doumeingts, G.; Franken, H.M.; de Weger, M.K.; Browne, J.; Quartel, Dick; Ferreira Pires, Luis

    1997-01-01

    Currently, there is an enormous (research) interest in business process redesign (BPR). Several management-oriented approaches have been proposed showing how to make BPR work. However, detailed descriptions of empirical experience are few. Consistent engineering methodologies to aid and guide a

  2. Business process simulation : how to get it right?

    NARCIS (Netherlands)

    Aalst, van der W.M.P.; Nakatumba, J.; Rozinat, A.; Russell, N.C.

    2008-01-01

    Although simulation is typically considered as relevant and highly applicable, in reality the use of simulation is limited. Many organizations have tried to use simulation to analyze their business processes at some stage. However, few are using simulation in a structured and effective manner. This

  3. Business process simulation : how to get it right?

    NARCIS (Netherlands)

    Aalst, van der W.M.P.; Nakatumba, J.; Rozinat, A.; Russell, N.C.

    2008-01-01

    Abstract. Although simulation is typically considered as relevant and highly applicable, in reality the use of simulation is limited. Many organizations have tried to use simulation to analyze their business processes at some stage. However, few are using simulation in a structured and e.ective

  4. Improving a Dental School's Clinic Operations Using Lean Process Improvement.

    Science.gov (United States)

    Robinson, Fonda G; Cunningham, Larry L; Turner, Sharon P; Lindroth, John; Ray, Deborah; Khan, Talib; Yates, Audrey

    2016-10-01

    The term "lean production," also known as "Lean," describes a process of operations management pioneered at the Toyota Motor Company that contributed significantly to the success of the company. Although developed by Toyota, the Lean process has been implemented at many other organizations, including those in health care, and should be considered by dental schools in evaluating their clinical operations. Lean combines engineering principles with operations management and improvement tools to optimize business and operating processes. One of the core concepts is relentless elimination of waste (non-value-added components of a process). Another key concept is utilization of individuals closest to the actual work to analyze and improve the process. When the medical center of the University of Kentucky adopted the Lean process for improving clinical operations, members of the College of Dentistry trained in the process applied the techniques to improve inefficient operations at the Walk-In Dental Clinic. The purpose of this project was to reduce patients' average in-the-door-to-out-the-door time from over four hours to three hours within 90 days. Achievement of this goal was realized by streamlining patient flow and strategically relocating key phases of the process. This initiative resulted in patient benefits such as shortening average in-the-door-to-out-the-door time by over an hour, improving satisfaction by 21%, and reducing negative comments by 24%, as well as providing opportunity to implement the electronic health record, improving teamwork, and enhancing educational experiences for students. These benefits were achieved while maintaining high-quality patient care with zero adverse outcomes during and two years following the process improvement project.

  5. MARKETING CONCEPT TO IMPROVE BUSINESS ASSOCIATIONS’ ACTIVITY EFFECTIVENESS

    Directory of Open Access Journals (Sweden)

    L. Paschuk

    2013-11-01

    Full Text Available The major problems and perspectives of Ukrainian business associations were defined, definition of business association was developed, key stakeholders of business association were subdivided, marketing mix components of non-profit organisation were identified.

  6. Establishing a business process reference model for Universities

    DEFF Research Database (Denmark)

    Svensson, Carsten; Hvolby, Hans-Henrik

    2012-01-01

    Modern universities are by any standard complex organizations that, from an IT perspective, present a number of unique challenges. This paper will propose establishing a business process reference framework. The benefit to the users would be a better understanding of the system landscape, business......) have gained popularity among organizations in both the private and public sectors. We speculate that this success can be replicated in a university setting. Furthermore the paper will outline how the research group suggests moving ahead with the research which will lead to a reference model....

  7. Modeling of processes of an adaptive business management

    Directory of Open Access Journals (Sweden)

    Karev Dmitry Vladimirovich

    2011-04-01

    Full Text Available On the basis of the analysis of systems of adaptive management board business proposed the original version of the real system of adaptive management, the basis of which used dynamic recursive model cash flow forecast and real data. Proposed definitions and the simulation of scales and intervals of model time in the control system, as well as the thresholds observations and conditions of changing (correction of the administrative decisions. The process of adaptive management is illustrated on the basis proposed by the author of the script of development of business.

  8. Gaining efficiency by centralising the corporate business resiliency process.

    Science.gov (United States)

    Martinez, Robert

    2017-06-01

    Organisations have compiled many business continuity plans over the years in response to uncontrollable events and natural disasters. As the types of threats increase, even more plans are being created. Unfortunately, many corporations do not communicate the existence of these various plans outside of their centre of excellence. Creating a centralised oversight of your business resiliency process brings many benefits, including greater awareness, a bigger pool of expertise, common terminology and reducing the chances of redundant efforts. Having an overarching corporate response plan in place makes it possible to have high-level leadership trained and ready in case an extreme event occurs.

  9. Formation of the Cycle of Business Processes of Management of Marketing Activity of a Transport Enterprise

    Directory of Open Access Journals (Sweden)

    Horielov Dmytro O.

    2014-02-01

    Full Text Available The article is devoted to problems of organisation of the process of management of marketing activity of an enterprise. It specifies the model of services of a transport enterprise and provides levels of services and their structure: basic, real, expanded, expected and prospective. The article offers to differentiate planning and realisation of the transportation service by its levels, each of which would correspond with a separate business process of management. It reveals specific features of use of instruments of the traditional, internal and interactive marketing in the market of transportation services. It identifies the structure of the object when managing marketing activity of a transportation enterprise. The article uses the Deming cycle to formulate general principles of formation of business processes of management of marketing activity: “Motivation – Plan – Do – Check – Act”. The proposed cycle would ensure continuous improvement of the said business processes of an enterprise in accordance with international quality standards (ISO.

  10. A methodology proposal for collaborative business process elaboration using a model-driven approach

    Science.gov (United States)

    Mu, Wenxin; Bénaben, Frédérick; Pingaud, Hervé

    2015-05-01

    Business process management (BPM) principles are commonly used to improve processes within an organisation. But they can equally be applied to supporting the design of an Information System (IS). In a collaborative situation involving several partners, this type of BPM approach may be useful to support the design of a Mediation Information System (MIS), which would ensure interoperability between the partners' ISs (which are assumed to be service oriented). To achieve this objective, the first main task is to build a collaborative business process cartography. The aim of this article is to present a method for bringing together collaborative information and elaborating collaborative business processes from the information gathered (by using a collaborative situation framework, an organisational model, an informational model, a functional model and a metamodel and by using model transformation rules).

  11. Understanding the process of greening of Brazilian business schools

    DEFF Research Database (Denmark)

    Jabbour, C.J.C.; Sarkis, J.; De Sousa Jabbour, A.B.L.

    2013-01-01

    activities; (d) paradoxically, the analyzed business schools can be considered academic leaders in the field, but have had difficulties in adopting environmental management practices internally; (e) there is a "path dependence" effect in this process; (f) there are barriers to organizational change towards...... conducted at Brazilian business schools. The results were analyzed using the conceptual background of barriers to organizational change, transition to a more sustainable society, and path dependence. The main findings indicate that: (a) the incorporation of environmental management issues tends to begin......This study analyses business schools' incorporating environmental management issues into their core activities, defined through teaching, research, outreach and management. Taking into account the relative lack of literature on this theme, case study fieldwork is utilized. Two case studies were...

  12. Next Generation Software Process Improvement

    National Research Council Canada - National Science Library

    Turnas, Daniel

    2003-01-01

    .... The application of these processes allows for an organization to mature. The software maturity level, and process improvement, of an organization can be measured with the Capability Maturity Model...

  13. Business Process Management Integration Solution in Financial Sector

    Directory of Open Access Journals (Sweden)

    2009-01-01

    Full Text Available It is vital for financial services companies to ensure the rapid implementation of new processes to meet speed-to-market, service quality and compliance requirements. This has to be done against a background of increased complexity. An integrated approach to business processes allows products, processes, systems, data and the applications that underpin them to evolve quickly. Whether it’s providing a loan, setting up an insurance policy, or executing an investment instruction, optimizing the sale-to-fulfillment process will always win new business, cement customer loyalty, and reduce costs. Lack of integration across lending, payments and trading, on the other hand, simply presents competitors who are more efficient with a huge profit opportunity.

  14. Critical success factors simplified implementing the powerful drivers of dramatic business improvement

    CERN Document Server

    Howell, Marvin T

    2010-01-01

    Critical-to-success factors (CSFs) have become essential elements to strategic planning and no business can achieve consistent success without effectively adopting them. To take full advantage of CSFs, however, an organization must first understand what they are and how they can be used to drive organizational initiatives and processes. Critical Success Factors Simplified: Implementing the Powerful Drivers of Dramatic Business Improvement provides a concise manual on CSFs that will teach you how to identify and select the right CSFs, measure their impact, and adjust them as needed to reach your goals.

  15. Idaho Chemical Processing Plant Process Efficiency improvements

    International Nuclear Information System (INIS)

    Griebenow, B.

    1996-03-01

    In response to decreasing funding levels available to support activities at the Idaho Chemical Processing Plant (ICPP) and a desire to be cost competitive, the Department of Energy Idaho Operations Office (DOE-ID) and Lockheed Idaho Technologies Company have increased their emphasis on cost-saving measures. The ICPP Effectiveness Improvement Initiative involves many activities to improve cost effectiveness and competitiveness. This report documents the methodology and results of one of those cost cutting measures, the Process Efficiency Improvement Activity. The Process Efficiency Improvement Activity performed a systematic review of major work processes at the ICPP to increase productivity and to identify nonvalue-added requirements. A two-phase approach was selected for the activity to allow for near-term implementation of relatively easy process modifications in the first phase while obtaining long-term continuous improvement in the second phase and beyond. Phase I of the initiative included a concentrated review of processes that had a high potential for cost savings with the intent of realizing savings in Fiscal Year 1996 (FY-96.) Phase II consists of implementing long-term strategies too complex for Phase I implementation and evaluation of processes not targeted for Phase I review. The Phase II effort is targeted for realizing cost savings in FY-97 and beyond

  16. Improve Business Results by Learning from Experience in Proactive Reviews

    DEFF Research Database (Denmark)

    Kolbæk, Ditte

    2018-01-01

    This article aims to provide a theoretically based and proven educational design for lessons learned. Called a Proactive Review, this educational design is exemplified in a case study of a global information technology company classified as big business, where Proactive Reviews were developed...... and implemented in over 40 countries. This article explores how employees who solve a task together can learn from the experience and share this learning with relevant colleagues to improve work practices, services, and/or products. This article describes the format of Proactive Reviews, suggestions for starting...

  17. A Process Model of Small Business Owner-Managers' Learning in Peer Networks

    Science.gov (United States)

    Zhang, Jing; Hamilton, Eleanor

    2009-01-01

    Purpose: The purpose of this study is to explore how owner-managers of small businesses can learn in peer networks to improve their management skills. It aims to offer a new way of understanding owner-managers' learning as part of a social process, by highlighting the complex, interactive relationship that exists between the owner-manager, his or…

  18. CIMOSA process classification for business process mapping in non-manufacturing firms: A case study

    Science.gov (United States)

    Latiffianti, Effi; Siswanto, Nurhadi; Wiratno, Stefanus Eko; Saputra, Yudha Andrian

    2017-11-01

    A business process mapping is one important means to enable an enterprise to effectively manage the value chain. One of widely used approaches to classify business process for mapping purpose is Computer Integrated Manufacturing System Open Architecture (CIMOSA). CIMOSA was initially designed for Computer Integrated Manufacturing (CIM) system based enterprises. This paper aims to analyze the use of CIMOSA process classification for business process mapping in the firms that do not fall within the area of CIM. Three firms of different business area that have used CIMOSA process classification were observed: an airline firm, a marketing and trading firm for oil and gas products, and an industrial estate management firm. The result of the research has shown that CIMOSA can be used in non-manufacturing firms with some adjustment. The adjustment includes addition, reduction, or modification of some processes suggested by CIMOSA process classification as evidenced by the case studies.

  19. THE STUDY OF THE FORECASTING PROCESS INFRASTRUCTURAL SUPPORT BUSINESS

    Directory of Open Access Journals (Sweden)

    E. V. Sibirskaia

    2014-01-01

    Full Text Available Summary. When forecasting the necessary infrastructural support entrepreneurship predict rational distribution of the potential and expected results based on capacity development component of infrastructural maintenance, efficient use of resources, expertise and development of regional economies, the rationalization of administrative decisions, etc. According to the authors, the process of predicting business infrastructure software includes the following steps: analysis of the existing infrastructure support business to the top of the forecast period, the structure of resources, identifying disparities, their causes, identifying positive trends in the analysis and the results of research; research component of infrastructural support entrepreneurship, assesses complex system of social relations, institutions, structures and objects made findings and conclusions of the study; identification of areas of strategic change and the possibility of eliminating weaknesses and imbalances, identifying prospects for the development of entrepreneurship; identifying a set of factors and conditions affecting each component of infrastructure software, calculated the degree of influence of each of them and the total effect of all factors; adjustment indicators infrastructure forecasts. Research of views of category says a method of strategic planning and forecasting that methods of strategic planning are considered separately from forecasting methods. In a combination methods of strategic planning and forecasting, in relation to infrastructure ensuring business activity aren't given in literature. Nevertheless, authors consider that this category should be defined for the characteristic of the intrinsic and substantial nature of strategic planning and forecasting of infrastructure ensuring business activity.processing.

  20. Digitizing business processes in the intersection of energy, forest and ICT industries

    Energy Technology Data Exchange (ETDEWEB)

    Mustonen, T.; Karvonen, M.; Soininen, L.; Hellsten, K.; Kaessi, T.

    2008-07-01

    The focal question of the study was to increase the understanding of electronic business in the forest and energy sectors. To recognize trends, business potential and best ideas in this field, we have used interviews, the Delphi method, Scenario method, Idea session methods, analysis of alliances, Clustering and Portfolio management tools. One purpose of this study is to combine 'top down' approaches in describing alternative future views in electronic business field and 'bottom up' approaches to situate business ideas into different scenarios and contexts. Electrification of business processes can be divided into the electrification of organizations' internal processes, processes between organizations, and electrification of customer interface. According to results organizations are already quite advanced in optimizing internal processes and the next phase is to optimize processes between different actors, which also provide opportunities for new kind of services and products. At the customer interface value orientation instead of an 'IT as your service' orientation is one of the main driving forces. Although the motivation for e-business projects primarily come now from cost savings and productivity improvements, opportunities for new business innovations increase significance in the future. Most important technological drivers of change include common global standards, interoperability, service oriented architecture (SOA), Web Services, radio frequency identification (RFID) and IT outsourcing. Business logic has changed toward a more networked action with a customer value orientation. An overall view resulting from the study is that the industries' opportunity spectrum for digital business development is relatively wide. Key questions in digitization strategies of industries include the division between industry core processes and support processes and in the outsourcing strategies of these different processes. The results

  1. NCCDS configuration management process improvement

    Science.gov (United States)

    Shay, Kathy

    1993-01-01

    By concentrating on defining and improving specific Configuration Management (CM) functions, processes, procedures, personnel selection/development, and tools, internal and external customers received improved CM services. Job performance within the section increased in both satisfaction and output. Participation in achieving major improvements has led to the delivery of consistent quality CM products as well as significant decreases in every measured CM metrics category.

  2. Process Improvement for Interinstitutional Research Contracting.

    Science.gov (United States)

    Varner, Michael; Logan, Jennifer; Bjorklund, Todd; Whitfield, Jesse; Reed, Peggy; Lesher, Laurie; Sikalis, Amy; Brown, Brent; Drollinger, Sandy; Larrabee, Kristine; Thompson, Kristie; Clark, Erin; Workman, Michael; Boi, Luca

    2015-08-01

    Sponsored research increasingly requires multiinstitutional collaboration. However, research contracting procedures have become more complicated and time consuming. The perinatal research units of two colocated healthcare systems sought to improve their research contracting processes. The Lean Process, a management practice that iteratively involves team members in root cause analyses and process improvement, was applied to the research contracting process, initially using Process Mapping and then developing Problem Solving Reports. Root cause analyses revealed that the longest delays were the individual contract legal negotiations. In addition, the "business entity" was the research support personnel of both healthcare systems whose "customers" were investigators attempting to conduct interinstitutional research. Development of mutually acceptable research contract templates and language, chain of custody templates, and process development and refinement formats decreased the Notice of Grant Award to Purchase Order time from a mean of 103.5 days in the year prior to Lean Process implementation to 45.8 days in the year after implementation (p = 0.004). The Lean Process can be applied to interinstitutional research contracting with significant improvement in contract implementation. © 2015 Wiley Periodicals, Inc.

  3. 'Virtual' central business office: how UMMS improved revenue cycle performance.

    Science.gov (United States)

    Henciak, Bill; Fontaine, Christine; Fields, Keith; Parks, Stacy

    2010-06-01

    Based on its experience with implementing a virtual central business office, UMMS recommends the following steps to ensure the success of such an initiative: Define the process flow for the organization's day-today revenue cycle operations prior to implementation. Then select best practices and milestones for managing accounts. Identify any possible technology issues that could arise during implementation prior to go live. Hold a midproject debriefing with staff. Develop an organizational chart that details who is responsible for handling issues that arise during implementation and afterward.

  4. Business

    Science.gov (United States)

    Los Alamos National Laboratory Search Site submit About Mission Business Newsroom Publications Los : Environmental Documents, Reports LANL Home Calendar Search Contacts Business LANL 75th logo Business Los Alamos is a premier R&D laboratory seeking to do business with qualified companies offering value and

  5. Formal Specification and Automatic Analysis of Business Processes under Authorization Constraints: An Action-Based Approach

    Science.gov (United States)

    Armando, Alessandro; Giunchiglia, Enrico; Ponta, Serena Elisa

    We present an approach to the formal specification and automatic analysis of business processes under authorization constraints based on the action language \\cal{C}. The use of \\cal{C} allows for a natural and concise modeling of the business process and the associated security policy and for the automatic analysis of the resulting specification by using the Causal Calculator (CCALC). Our approach improves upon previous work by greatly simplifying the specification step while retaining the ability to perform a fully automatic analysis. To illustrate the effectiveness of the approach we describe its application to a version of a business process taken from the banking domain and use CCALC to determine resource allocation plans complying with the security policy.

  6. The Influence Of Business Process And Risk Management On The Quality Of Accounting Information System

    Directory of Open Access Journals (Sweden)

    Azhar Susanto

    2017-09-01

    Full Text Available Business process and risk management are factors which can improve the quality of accounting information systems. In Indonesia this phenomenon happens in many organizations showing that there is disintegrated accounting information systems which then causes unqualified accounting information. This research was carried out in order to find out fact through examination presenting in the influence of business process and risk management towards accounting information system. Data used in this research were gained through survey by distributing questionnaires to company in indonesia. The data were then managed statistically by applying SEM PLS. Research method used was explanatory research. The result of this study shows that the problem in inqualified accounting information system occurs due to the business process and risk management is not entirely good as expected.

  7. Conceptual framework for the mapping of management process with information technology in a business process.

    Science.gov (United States)

    Rajarathinam, Vetrickarthick; Chellappa, Swarnalatha; Nagarajan, Asha

    2015-01-01

    This study on component framework reveals the importance of management process and technology mapping in a business environment. We defined ERP as a software tool, which has to provide business solution but not necessarily an integration of all the departments. Any business process can be classified as management process, operational process and the supportive process. We have gone through entire management process and were enable to bring influencing components to be mapped with a technology for a business solution. Governance, strategic management, and decision making are thoroughly discussed and the need of mapping these components with the ERP is clearly explained. Also we suggest that implementation of this framework might reduce the ERP failures and especially the ERP misfit was completely rectified.

  8. Next generation software process improvement

    OpenAIRE

    Turnas, Daniel

    2003-01-01

    Approved for public release; distribution is unlimited Software is often developed under a process that can at best be described as ad hoc. While it is possible to develop quality software under an ad hoc process, formal processes can be developed to help increase the overall quality of the software under development. The application of these processes allows for an organization to mature. The software maturity level, and process improvement, of an organization can be measured with the Cap...

  9. 2016 International Conference on Software Process Improvement

    CERN Document Server

    Muñoz, Mirna; Rocha, Álvaro; Feliu, Tomas; Peña, Adriana

    2017-01-01

    This book offers a selection of papers from the 2016 International Conference on Software Process Improvement (CIMPS’16), held between the 12th and 14th of October 2016 in Aguascalientes, Aguascalientes, México. The CIMPS’16 is a global forum for researchers and practitioners to present and discuss the most recent innovations, trends, results, experiences and concerns in the different aspects of software engineering with a focus on, but not limited to, software processes, security in information and communication technology, and big data. The main topics covered include: organizational models, standards and methodologies, knowledge management, software systems, applications and tools, information and communication technologies and processes in non-software domains (mining, automotive, aerospace, business, health care, manufacturing, etc.) with a clear focus on software process challenges.

  10. Designing a Process for Tracking Business Model Change

    DEFF Research Database (Denmark)

    Groskovs, Sergejs

    The paper has adopted a design science research approach to design and verify with key stakeholders a fundamental management process of revising KPIs (key performance indicators), including those indicators that are related to business model change. The paper proposes a general guide for such pro......The paper has adopted a design science research approach to design and verify with key stakeholders a fundamental management process of revising KPIs (key performance indicators), including those indicators that are related to business model change. The paper proposes a general guide...... for such process design, which is applicable in similar settings, i.e. other multi-subsidiary global firms operating in dynamic industries. The management of the focal case uses a set of KPIs to track performance and thus to allow for bringing about strategic and tactical changes, including the initiatives...... by establishing new KPIs on an ongoing basis together with the business units on the ground, and is thus of key importance to strategic management of the firm. The paper concludes with a discussion of its methodological compliance to design science research guidelines and revisits the literature in process...

  11. Business process adoption in organisations: A case study from an insurance company in South Africa

    CSIR Research Space (South Africa)

    Luzipo, S

    2015-05-01

    Full Text Available Business process adoption is one of the factors that determine an organisation's performance. While there are various factors that can have an impact on business processes adoption, this paper focuses on the impact of individual, process...

  12. Behavior equivalence and compatibility of business process models with complex correspondences

    NARCIS (Netherlands)

    Weidlich, M.; Dijkman, R.M.; Weske, M.H.

    2012-01-01

    Once multiple models of a business process are created for different purposes or to capture different variants, verification of behaviour equivalence or compatibility is needed. Equivalence verification ensures that two business process models specify the same behaviour. Since different process

  13. Development of a method of continuous improvement of services using the Business Intelligence tools

    Directory of Open Access Journals (Sweden)

    Svetlana V. Kulikova

    2018-01-01

    Full Text Available The purpose of the study was to develop a method of continuous improvement of services using the Business Intelligence tools.Materials and methods: the materials are used on the concept of the Deming Cycle, methods and Business Intelligence technologies, Agile methodology and SCRUM.Results: the article considers the problem of continuous improvement of services and offers solutions using methods and technologies of Business Intelligence. In this case, the purpose of this technology is to solve and make the final decision regarding what needs to be improved in the current organization of services. In other words, Business Intelligence helps the product manager to see what is hidden from the “human eye” on the basis of received and processed data. Development of a method based on the concept of the Deming Cycle and Agile methodologies, and SCRUM.The article describes the main stages of development of method based on activity of the enterprise. It is necessary to fully build the Business Intelligence system in the enterprise to identify bottlenecks and justify the need for their elimination and, in general, for continuous improvement of the services. This process is represented in the notation of DFD. The article presents a scheme for the selection of suitable agile methodologies.The proposed concept of the solution of the stated objectives, including methods of identification of problems through Business Intelligence technology, development of the system for troubleshooting and analysis of results of the introduced changes. The technical description of the project is given.Conclusion: following the work of the authors there was formed the concept of the method for the continuous improvement of the services, using the Business Intelligence technology with the specifics of the enterprises, offering SaaS solutions. It was also found that when using this method, the recommended development methodology is SCRUM. The result of this scientific

  14. Development of generic service for complex user task support in business processes

    OpenAIRE

    Hrovat, Sebastjan

    2009-01-01

    Reliability, efficiency and flexibility demands of business systems in business environment are increasing. Therefore business process automation is rapidly developing, meaning we have to develop applications to support every activity in business process. Since business processes are unique and are changing over time, service oriented architecture is used as a solution to this problem. Service oriented architecture divides functions in independent units called services. Services can be acc...

  15. Establishing a Business Process Reference Model for Universities

    KAUST Repository

    Svensson, Carsten

    2012-09-01

    Modern universities are by any standard complex organizations that, from an IT perspective, present a number of unique challenges. This paper will propose establishing a business process reference framework. The benefit to the users would be a better understanding of the system landscape, business process enablement, collection of performance data and systematic reuse of existing community experience and knowledge. For these reasons reference models such as the SCOR (Supply Chain Operations Reference), DCOR (Design Chain Operations Reference) and ITIL (Information Technology Infrastructure Library) have gained popularity among organizations in both the private and public sectors. We speculate that this success can be replicated in a university setting. Furthermore the paper will outline how the research group suggests moving ahead with the research which will lead to a reference model.

  16. Decomposition of business process models into reusable sub-diagrams

    Directory of Open Access Journals (Sweden)

    Wiśniewski Piotr

    2017-01-01

    Full Text Available In this paper, an approach to automatic decomposition of business process models is proposed. According to our method, an existing BPMN diagram is disassembled into reusable parts containing the desired number of elements. Such elements and structure can work as design patterns and be validated by a user in terms of correctness. In the next step, these component models are categorised considering their parameters such as resources used, as well as input and output data. The classified components may be considered a repository of reusable parts, that can be further applied in the design of new models. The proposed technique may play a significant role in facilitating the business process redesign procedure, which is of a great importance regarding engineering and industrial applications.

  17. The NAICS Code Selection Process And Small Business Participation

    Science.gov (United States)

    2016-03-01

    small business , small disadvantaged business , and women -owned small business concerns. Such concerns must also have the maximum practicable... businesses a contracting officer can utilize. A woman-owned small business is a small business that is at least 51% owned by one or more women (FAR...2015). Firms considered for the Woman-Owned Small Business Program operate in industries the SBA has determined to be underrepresented by women

  18. Editorial: Learning, teaching and disseminating knowledge in business process management

    Directory of Open Access Journals (Sweden)

    Jürgen Moormann

    2012-12-01

    Full Text Available Process-oriented thinking has become the major paradigm for managing companies and other organizations. The push for better processes has been even more intense due to rapidly evolving client needs, borderless global markets and innovations swiftly penetrating the market. Thus, education is decisive for successfully introducing and implementing Business Process Management (BPM initiatives. However, BPM education has been an area of challenge. This special issue aims to provide current research on various aspects of BPM education. It is an initial effort for consolidating better practices, experiences and pedagogical outcomes founded with empirical evidence to contribute towards the three pillars of education: learning, teaching, and disseminating knowledge in BPM.

  19. Examining the impact of business process orientation on organizational performance: the case of Croatia

    Directory of Open Access Journals (Sweden)

    Ljubica Milanović Glavan

    2017-01-01

    Full Text Available The competitive global market of the new millennium has raised awareness of business processes as the most important management paradigm. Extensive literature on business process management suggests that organizations can enhance their overall performance by adopting a process view of business. However, empirical research in this field is lacking. The aim of this paper is to examine the how business process orientation (BPO impacts financially and non-financially organizational performance (OP using empirical data from Croatian companies. A questionnaire survey was conducted on a sample of 127 companies in Croatia and propositions were tested using a structural equation model. The results suggest that the BPO practice relates positively to non-financial performance. In addition, the impact of non-financial performance on financial performance has been verified as well. This effect on financial performance is indirectly caused by non-financial factors suggesting that companies should view performance in such terms as well. The paper is valuable for academics and practitioners because the impact of BPO on OP is confirmed. An improved understanding and the clearly demonstrated financial and non-financial benefits of implementing and practicing BPO opens up a wider application of such systems in everyday business, which will eventually lead to their refinement and further development.

  20. Evaluation of empowerment program to increase production capacity of fishery processing business in Semarang City, Indonesia

    Science.gov (United States)

    Swastawati, F.; Roessali, W.; Wijayanti, I.; Anggo, A. D.

    2018-01-01

    This study aims to evaluate the empowerment program to increase the production capacity of fishery product processing. Empowerment program was the implementation and utilization of science and technology in the area (IPTEKDA) LIPI Indonesia for Higher Education. Activity carried out in 2016 on fish processing industry “Lumintu Group”. Implementation of activities includes the transfer of technology to increase production capacity, business capital assistance in the form of production equipment, production assistance, and business management. This study uses qualitative, descriptive analysis, data collection with observation, interviews, and questionnaires. The results showed that the total number of active members was 24 people, 50% of the members specially cultivated the smoked fish that is the type of Catfish (Arius thalassinus) and Stingray (Dasyatis sp), while 45.83% of members processed boneless milkfish, and 4,17% produce salted fish. Increased average production scale of 31.82% in smoked fish business, 12.4% in boneless milkfish and 38.89% in salted fish business. Willingness to return capital in the good category, meaning that all members were able to carry out the schedule of relative payback on time. Approximately 83.3% of the group members felt that the program that followed had greatly assisted in increasing the scale of business but hoped to improve skills in terms of processing and marketing.

  1. Expanding RP-US Linkages in Business Process Outsourcing

    OpenAIRE

    Rodolfo, Ceferino S.

    2006-01-01

    The Business Process Outsourcing (BPO) sector has experienced unprecedented global growth. This has greatly benefited the Philippines, where BPO has five main segments : call centers, medical transcription, animation, software development, and shared services. High population level, cultural affinity with the major markets, and advanced telecoms infrastructure are the key advantages of the Philippines. Political stability, on the other hand, is its main weakness. To ensure the sustainability ...

  2. Estimating the Cost for Executing Business Processes in the Cloud

    OpenAIRE

    Vincenzo Ferme; Ana Ivanchikj; Cesare Pautasso

    2016-01-01

    Managing and running business processes in the Cloud changes how Workflow Management Systems (WfMSs) are deployed. Consequently when designing such WfMSs there is a need of determining the sweet spot in the performance vs. resource consumption trade off. While all Cloud providers agree on the pay as you go resource consumption model every provider uses a different cost model to gain a competitive edge. In this paper we present a novel method for estimating the infrastructure costs of running ...

  3. Hybrid performance measurement of a business process outsourcing - A Malaysian company perspective

    Science.gov (United States)

    Oluyinka, Oludapo Samson; Tamyez, Puteri Fadzline; Kie, Cheng Jack; Freida, Ayodele Ozavize

    2017-05-01

    It's no longer new that customer perceived value for product and services are now greatly influenced by its psychological and social advantages. In order to meet up with the increasing operational cost, response time, quality and innovative capabilities many companies turned their fixed operational cost to a variable cost through outsourcing. Hence, the researcher explored different underlying outsourcing theories and infer that these theories are essential to performance improvement. In this study, the researcher evaluates the performance of a business process outsource company by a combination of lean and agile method. To test the hypotheses, we analyze different variability that a business process company faces, how lean and agile have been used in other industry to address such variability and discuss the result using a predictive multiple regression analysis on data collected from companies in Malaysia. The findings from this study revealed that while each method has its own advantage, a business process outsource company could achieve more (up to 87%) increase in performance level by developing a strategy which focuses on a perfect mixture of lean and agile improvement methods. Secondly, this study shows that performance indicator could be better evaluated with non-metrics variables of the agile method. Thirdly, this study also shows that business process outsourcing company could perform better when they concentrate more on strengthening internal process integration of employees.

  4. USULAN PERBAIKAN PROSES BISNIS DENGAN KONSEP BUSINESS PROCESS REENGINEERING (STUDI KASUS : PERMATA GUEST HOUSE

    Directory of Open Access Journals (Sweden)

    Bhaswara Adhitya Wardhana

    2013-04-01

    inadequate, resulting in the emergence of many complaints of stakeholders, that is, from the customer , and the internal employees. Key Performance Indicator (KPI used in the study of Permata Guest House is KPI derived from the Critical Success Factor (CSF. Performance measurements conducted on the basis of performance indicators which has been determined in preliminary observations along with the size and achievable targets for each indicator. From the initial observations obtained difference indicator morale and loyalty by 20%, amounting to 16.67% hospitality complaint, complaints, appearance and attitude at 16.67%, the occupancy rate of 30% marketing sales and service satisfaction by 77.78%. Based on the analysis of performance measurement and business process has obtained the factors that cause the performance of the business process does not meet the target, one of the settlement is to be able to improve performance by redesigning business processes using the Business Process Reengineering (BPR. From the results of the review of BPR needs  rethinking, redesign, and reto the business performance models. The results of the business process reengineering business processes such as standardization proposals, drafting mission and vision of the company, designing organizational structure and job description, and the preparation of Standard Operating Procedure Keywords: critical success factor, key performance indicators, business process reengineering

  5. The evaluation framework for business process management methodologies

    Directory of Open Access Journals (Sweden)

    Sebastian Lahajnar

    2016-06-01

    Full Text Available In an intense competition in the global market, organisations seek to take advantage of all their internal and external potentials, advantages, and resources. It has been found that, in addition to competitive products and services, a good business also requires an effective management of business processes, which is the discipline of the business process management (BPM. The introduction of the BPM in the organisation requires a thoughtful selection of an appropriate methodological approach, since the latter will formalize activities, products, applications and other efforts of the organisation in this field. Despite many technology-driven solutions of software companies, recommendations of consulting companies, techniques, good practices and tools, the decision on what methodology to choose is anything but simple. The aim of this article is to simplify the adoption of such decisions by building a framework for the evaluation of BPM methodologies according to a qualitative multi-attribute decision-making method. The framework defines a hierarchical decision-making model, formalizes the decision-making process and thus contributes significantly to an independent, credible final decision that is the most appropriate for a specific organisation.

  6. Collaborative business processes for enhancing partnerships among software services providers

    Science.gov (United States)

    Heil Cancian, Maiara; Rabelo, Ricardo; Gresse von Wangenheim, Christiane

    2015-08-01

    Software services have represented a powerful view to support the realisation of the service-oriented architecture (SOA) paradigm. Using open standards and facilitating systems projects, they have increasingly been used as a corporate architectural approach to create interoperable services-based software solutions that can more easily be reused and shared across disparate applications. In the context of software companies, most of them are small firms having enormous difficulties to keep competitive. One strategy to enhance their sustainability is to enlarge partnerships among them at a more valuable level by jointly offering (web) services-based solutions. However, their culture of collaboration is low, and partnerships are usually done with the same companies and sporadically. This article presents an approach to support a more intense collaboration among software companies to attend business opportunities in a more agile way, joining capacities and capabilities which they would not have if they worked alone. This requires, however, some preparedness. From the perspective of business processes, they should understand how to carry out a collaboration more properly. This is essentially what this article is about. It presents a comprehensive list of collaborative business processes and base practices that can also act as a guide for service providers' managers to implement and manage the collaboration along its lifecycle. Processes have been validated and results are discussed.

  7. Anticipated Activities in Maritime Work, Process Control, and Business Processes

    DEFF Research Database (Denmark)

    Andersen, Peter Bøgh

    2004-01-01

    Most activities are anticipated before they are executed. The paper presents methods for describing this anticipated state and the processes that may lead to a new state where the activities are executed. The method builds on linguistic case-theory.......Most activities are anticipated before they are executed. The paper presents methods for describing this anticipated state and the processes that may lead to a new state where the activities are executed. The method builds on linguistic case-theory....

  8. Deferred Action: Theoretical model of process architecture design for emergent business processes

    Directory of Open Access Journals (Sweden)

    Patel, N.V.

    2007-01-01

    Full Text Available E-Business modelling and ebusiness systems development assumes fixed company resources, structures, and business processes. Empirical and theoretical evidence suggests that company resources and structures are emergent rather than fixed. Planning business activity in emergent contexts requires flexible ebusiness models based on better management theories and models . This paper builds and proposes a theoretical model of ebusiness systems capable of catering for emergent factors that affect business processes. Drawing on development of theories of the ‘action and design’class the Theory of Deferred Action is invoked as the base theory for the theoretical model. A theoretical model of flexible process architecture is presented by identifying its core components and their relationships, and then illustrated with exemplar flexible process architectures capable of responding to emergent factors. Managerial implications of the model are considered and the model’s generic applicability is discussed.

  9. Improved Security Models & Protocols in Online Mobile Business Financial Transactions

    OpenAIRE

    Sreeramana Aithal

    2017-01-01

    Chapter I : Introduction to Mobile Business and Mobile Banking Chapter II : Review of Literature on Mobile Business Technology, Mobile Banking Services & Security Chapter III : Research Objectives and Methodology Chapter IV : Results and Discussion Chapter V : Summary and Conclusions Bibliography

  10. A Methodology Proposal for Collaborative Business Process Elaboration using a Model-Driven Approach

    OpenAIRE

    Mu , Wenxin; Benaben , Frederick; Pingaud , Hervé

    2015-01-01

    International audience; Business Process Management (BPM) principles are commonly used to improve processes within an organization. But they can equally be applied to supporting the design of an Information System (IS). In a collaborative situation involving several partners, this type of BPM approach may be useful to support the design of a Mediation Information System (MIS), which would ensure interoperability between the partners’ Information Systems (which are assumed to be service-orient...

  11. MANAGEMENT SYSTEM OF THE ORGANIZATION PERFORMANCE INDICATORS IN THE CONDITIONS OF BUSINESS PROCESSES REALIZATION

    Directory of Open Access Journals (Sweden)

    Aleksandr Vladimirovich Gagarinskii

    2016-12-01

    Full Text Available This article discusses the problem of the effective work of managers of industrial enterprises, which is the basis of economic development in modern Russia. The authors suggest that the management of the system of performance indicators in managers in the conditions of realization of various business processes can reduce the risk of crises in the enterprise, and improve the efficiency of labour management and productivity in the company in a whole. According to the authors, improving the efficiency of management in the conditions of implementation of the various business processes of industrial enterprises is an integral element of the overall strategic development of the company. The article presents the results of work performance assessment of managers in the implementation of business process management. In this article there is developed performance business process management on the example of the metal cutting enterprise management levels: the corporate level, the first operational level, the second operational level, and the line level. For these indicators the performers are defined and criteria are given.

  12. Prioritising Investments in Marketing Activities to Improve Business Performance

    DEFF Research Database (Denmark)

    Martensen, Anne; Mouritsen, Jan

    2014-01-01

    The purpose of this study is to prioritise investments in marketing activities based on their effect on business performance (BP). On the basis of the European Foundation for Quality Management (EFQM) model adapted to a marketing context, four generic marketing activities are structured in two...... dimensions: (1) Small m: marketing strategy and marketing implementation and (2) big M: cross-functional coordination and innovation. Big M and small m interact and influence BP similarly. When considering investing in marketing activities to improve financial performance, the first priority is to recruit...... and retain competent employees and the second, to collect, disseminate and act upon market insight in the form of measurement of effectiveness and production of intelligence. These provide resources for the development of a customer-oriented marketing strategy that in turn helps innovation and cross...

  13. Waste Management Process Improvement Project

    International Nuclear Information System (INIS)

    Atwood, J.; Borden, G.; Rangel, G. R.

    2002-01-01

    The Bechtel Hanford-led Environmental Restoration Contractor team's Waste Management Process Improvement Project is working diligently with the U.S. Department of Energy's (DOE) Richland Operations Office to improve the waste management process to meet DOE's need for an efficient, cost-effective program for the management of dangerous, low-level and mixed-low-level waste. Additionally the program must meet all applicable regulatory requirements. The need for improvement was highlighted when a change in the Groundwater/Vadose Zone Integration Project's waste management practices resulted in a larger amount of waste being generated than the waste management organization had been set up to handle

  14. A Recommendation System to Facilitate Business Process Modeling.

    Science.gov (United States)

    Deng, Shuiguang; Wang, Dongjing; Li, Ying; Cao, Bin; Yin, Jianwei; Wu, Zhaohui; Zhou, Mengchu

    2017-06-01

    This paper presents a system that utilizes process recommendation technology to help design new business processes from scratch in an efficient and accurate way. The proposed system consists of two phases: 1) offline mining and 2) online recommendation. At the first phase, it mines relations among activity nodes from existing processes in repository, and then stores the extracted relations as patterns in a database. At the second phase, it compares the new process under construction with the premined patterns, and recommends proper activity nodes of the most matching patterns to help build a new process. Specifically, there are three different online recommendation strategies in this system. Experiments on both real and synthetic datasets are conducted to compare the proposed approaches with the other state-of-the-art ones, and the results show that the proposed approaches outperform them in terms of accuracy and efficiency.

  15. Using an energy management strategy to drive improved business results and improve manufacturing operations

    Energy Technology Data Exchange (ETDEWEB)

    Leroux, Marc

    2010-09-15

    Energy typically represents the single largest controllable cost in manufacturing, and is under constant scrutiny by all levels of management. In this paper we will examine the role and components of an energy management strategy, and focus on the benefits of looking at the strategy from a business perspective. We will then examine the role that an effective program, either existing or new, can play in a collaborative manufacturing environment, and how these improvements can reduce energy requirements while maintaining, or improving productivity.

  16. Analysis of business process maturity and organisational performance relations

    Directory of Open Access Journals (Sweden)

    Kalinowski T. Bartosz

    2016-12-01

    Full Text Available The paper aims to present results of the study on business process maturity in relation to organisational performance. A two-phase methodology, based on literature review and survey was used. The literature is a source of knowledge about business process maturity and organisational performance, whereas the research on process maturity vs organisational performance in Polish Enterprises provides findings based on 84 surveyed companies. The main areas of the research covered: identification and analysis of maturity related variables and identification of organisational performance perspectives and its relation to process maturity. The study shows that there is a significant positive relation between process maturity and organisational performance. Although there are research on such relation available, they are scarce and have some significant limitations in terms of research sample or the scope of maturity or organisational performance covered. This publication is part of a project funded by the National Science Centre awarded by decision number DEC-2011/01/D/HS4/04070.

  17. The role of networks in business model innovation : three shaping processes supporting cognitive shifts

    NARCIS (Netherlands)

    Oskam, Inge; de Man, Ard-Pieter; Bossink, Bart

    2017-01-01

    Stakeholders and in particular customers are an important source for business model innovation. Especially for sustainable business models, stakeholder integration may radically change the business logic and help to revise the business model. In this process cognition plays a central role,

  18. Managing Cultural Variation in Software Process Improvement

    DEFF Research Database (Denmark)

    Kræmmergaard, Pernille; Müller, Sune Dueholm; Mathiassen, Lars

    The scale and complexity of change in software process improvement (SPI) are considerable and managerial attention to organizational culture during SPI can therefore potentially contribute to successful outcomes. However, we know little about the impact of variations in organizational subculture...... on SPI initiatives. On this backdrop, we report from a large scale SPI project in a Danish high-tech company, Terma. Two of its business units - Integrated Systems (ISY) and Airborne Systems (ASY) - followed similar approaches over a two year period, but with quite different outcomes. While ISY reached...... CMMI level 2 as planned, ASY struggled to implement even modest improvements. To explain these differences, we analyzed the underlying organizational culture within ISY and ASY using two different methods for subculture assessment. The study demonstrates how variations in culture across software...

  19. Granularity as a Cognitive Factor in the Effectiveness of Business Process Model Reuse

    Science.gov (United States)

    Holschke, Oliver; Rake, Jannis; Levina, Olga

    Reusing design models is an attractive approach in business process modeling as modeling efficiency and quality of design outcomes may be significantly improved. However, reusing conceptual models is not a cost-free effort, but has to be carefully designed. While factors such as psychological anchoring and task-adequacy in reuse-based modeling tasks have been investigated, information granularity as a cognitive concept has not been at the center of empirical research yet. We hypothesize that business process granularity as a factor in design tasks under reuse has a significant impact on the effectiveness of resulting business process models. We test our hypothesis in a comparative study employing high and low granularities. The reusable processes provided were taken from widely accessible reference models for the telecommunication industry (enhanced Telecom Operations Map). First experimental results show that Recall in tasks involving coarser granularity is lower than in cases of finer granularity. These findings suggest that decision makers in business process management should be considerate with regard to the implementation of reuse mechanisms of different granularities. We realize that due to our small sample size results are not statistically significant, but this preliminary run shows that it is ready for running on a larger scale.

  20. Using BPMN to model Internet of Things behavior within business process

    OpenAIRE

    Dulce Domingos; Francisco Martins

    2017-01-01

    Whereas, traditionally, business processes use the Internet of Things (IoTs) as a distributed source of information, the increase of computational capabilities of IoT devices provides them with the means to also execute parts of the business logic, reducing the amount of exchanged data and central processing. Current approaches based on Business Process Model and Notation (BPMN) already support modelers to define both business processes and IoT devices behavior at the same level of abstractio...

  1. Examining the impact of business process orientation on organizational performance: the case of Croatia

    OpenAIRE

    Ljubica Milanović Glavan; Vesna Bosilj Vukšić

    2017-01-01

    The competitive global market of the new millennium has raised awareness of business processes as the most important management paradigm. Extensive literature on business process management suggests that organizations can enhance their overall performance by adopting a process view of business. However, empirical research in this field is lacking. The aim of this paper is to examine the how business process orientation (BPO) impacts financially and non-financially organizational performance (...

  2. T-Check in Technologies for Interoperability: Business Process Management in a Web Services Context

    Science.gov (United States)

    2008-09-01

    UML Sequence Diagram) 6  Figure 3:   BPMN Diagram of the Order Processing Business Process 9  Figure 4:   T-Check Process for Technology Evaluation 10...Figure 5:  Notional System Architecture 12  Figure 6:  Flow Chart of the Order Processing Business Process 14  Figure 7:  Order Processing Activities...features. Figure 3 (created with Intalio BPMS Designer [Intalio 2008]) shows a BPMN view of the Order Processing business process that is used in the

  3. Continuous improvement: A win-win process

    International Nuclear Information System (INIS)

    Lawrence, T.M.; Wichert, A.

    1992-01-01

    The strategies used within PanCanadian Petroleum Limited's production division to successfully introduce the continuous improvement (CI) process are discussed. Continuous improvement is an operating philosophy and management style which allows all employees to participate in and improve the way an organization performs its day-to-day business. In the CI work environment the supervisor's traditional role changes from one of monitoring and controlling, to one of inspiring, motivating and leading people by communicating a clear vision. Employees at all levels in the work environment are organized into teams and armed with a good working knowledge of the problem-solving tools which allow them to pursue and implement improvement initiatives. The outcome of the process is an ongoing win-win situation for both PanCanadian and its people. Employees are gaining more trust, eliminating job irritants, and enjoying their work in a team environment. The company is benefiting through increased production, improved safety and reduced operating expenses, thanks to the many innovative ideas introduced by employees. 4 refs

  4. Improving the efficiency of a chemotherapy day unit: applying a business approach to oncology.

    Science.gov (United States)

    van Lent, Wineke A M; Goedbloed, N; van Harten, W H

    2009-03-01

    To improve the efficiency of a hospital-based chemotherapy day unit (CDU). The CDU was benchmarked with two other CDUs to identify their attainable performance levels for efficiency, and causes for differences. Furthermore, an in-depth analysis using a business approach, called lean thinking, was performed. An integrated set of interventions was implemented, among them a new planning system. The results were evaluated using pre- and post-measurements. We observed 24% growth of treatments and bed utilisation, a 12% increase of staff member productivity and an 81% reduction of overtime. The used method improved process design and led to increased efficiency and a more timely delivery of care. Thus, the business approaches, which were adapted for healthcare, were successfully applied. The method may serve as an example for other oncology settings with problems concerning waiting times, patient flow or lack of beds.

  5. Managing innovation processes through value co-creation: a process case from business-to-business service practise

    DEFF Research Database (Denmark)

    Nardelli, Giulia; Broumels, Marcel

    2018-01-01

    Value co-creation is a specific type of collaboration that is considered to be an innovative and interactive process between end users and organisations; it aims to increase the value of a product or service. This study investigates how a network of stakeholders collaborating to manage innovation...... openly co-creates value over time; it contributes to the existing literature on value co-creation by taking the perspective of the network as a whole. The study follows a case in which value co-creation unfolds over time across a network of stakeholders within the business-to-business facility service...... context. The in-depth longitudinal investigation of a network composed of a corporate customer and its external facility service providers revealed that a network of stakeholders co-creates value over time by 1) offering an adaptable structure for the network to organise innovation activities...

  6. The Enterprise architecture and modeling of manufacturing business process of in Goriške opekarne, PLC

    OpenAIRE

    Marčetič, Marko

    2016-01-01

    Inspite of persisting economic crisis some companies still try to invest in informatics and information technology systems. They are fully aware of the fact that this kind of support executes process improvements that optimize businesss. Further on a successful productivity is based on a precisely formed working strategy,which is a starting point for development of informatics and business architecture framework. This will enable the business process the achievement of production aims a...

  7. Business model renewal and ambidexterity: Structural alteration and strategy formation process during transition to a Cloud business model

    NARCIS (Netherlands)

    S. Khanagha (Saeed); H.W. Volberda (Henk); I. Oshri (Ilan)

    2014-01-01

    textabstractThis paper presents the findings of a longitudinal study of a large corporation's transition to a new business model in the face of a major transformation in the ICT industry brought about by Cloud computing. We build theory on the process of business model innovation through a

  8. Successful business process design. Business plan development for the occupational health services unit.

    Science.gov (United States)

    Kalina, C M; Fitko, J

    1997-02-01

    1. The occupational health nurse is often mandated by management to validate health services offered and programs developed for employees as valuable to the business and company mission. 2. The business plan of the occupational health service is a working document, changing as needs of the client/customer and internal and external business and socio-economic environment evolve. 3. Alignment with and support of the company mission, goals, and objectives is another method of proving good occupational health is good business. 4. Business planning is a basic business tool the wise and prudent occupational health nurse can use in proving good occupational health is vital to the success of a company.

  9. Using prototyping in a product-driven design of business processes

    NARCIS (Netherlands)

    de Crom, P.J.N.; Reijers, H.A.; D'Atri, A.; Solvberg, A.; Willcocks, L.

    2001-01-01

    The redesign and integration of existing business processes is one of the most important challenges that current enterprises encounter. One of the few existing Business Process Reengineering methodologies which describes in detail what is required to design a new business process design is Product

  10. A systematic literature review of studies on business process modeling quality

    NARCIS (Netherlands)

    Moreno-Montes de Oca, I.; Snoeck, M.; Reijers, H.A.; Rodríguez-Morffi, A.

    2015-01-01

    Context. Business process modeling is an essential part of understanding and redesigning the activities that a typical enterprise uses to achieve its business goals. The quality of a business process model has a significant impact on the development of any enterprise and IT support for that process.

  11. A value-Oriented Approach to E-business Process Design

    NARCIS (Netherlands)

    Eder, J.; Gordijn, Jaap; Wieringa, Roelf J.; Missikoff, M.

    Innovative e-commerce ideas have often floundered on an inadequate analysis of the expenses and benefits of the idea and an inadequate integration of the required e-business processes with other business processes. We present a requirements analysis and business process design approach that focuses

  12. A systematic literature review of studies on business process modeling quality

    NARCIS (Netherlands)

    Moreno-Montes de Oca, I.; Snoeck, M.; Reijers, H.A.; Rodríguez-Morffi, A.

    2015-01-01

    Context: Business process modeling is an essential part of understanding and redesigning the activities that a typical enterprise uses to achieve its business goals. The quality of a business process model has a significant impact on the development of any enterprise and IT support for that process.

  13. Demystifying the Business Plan Process: An Introductory Guide.

    Science.gov (United States)

    Kuratko, Donald F.

    This article is designed as the starting point for writing a business plan. It first describes what a business plan is. These benefits are discussed: financing, increasing knowledge, preventing poor investment, and planning. A brief description follows of the 10 components of a business plan: executive summary; business description; marketing;…

  14. Implementation evaluation of the business process services incentive programme

    Directory of Open Access Journals (Sweden)

    Nonceba Mashalaba

    2015-10-01

    Full Text Available The paper describes the implementation evaluation of the business process services (BPS incentive programme undertaken by the Department of Trade and Industry (the dti and the Department of Performance Monitoring and Evaluation (DPME as part of the 2012/2013 National Evaluation Plan. The evaluation started on 31 October 2012 and the final report was approved on 17 May 2013. The evaluation covers the period from the inception of the programme in January 2011 to December 2012. The BPS incentive programme was implemented to stimulate the business process sector which contributes to economic growth largely through employment creation. The main objectives of the programme are to attract investment and create employment opportunities through offshoring activities. Twenty-six indicators across the five Development Assistance Community (DAC evaluation criteria were developed. A multi-method approach was undertaken to collect data for each of the indicators. The key findings relate to the operation of the programme and a number of suggestions were made as to how to strengthen it. Overall 3807 jobs have been created through the BPS programme during the period under review. Estimated total investment provided by firms is approximately R2.7 billion. Amongst others, the study recommended that the design of the programme be reviewed and extended, potentially to a five-year period in order to maintain the competitiveness of South Africa as a business process off shoring destination. It is essential to address the skills shortage to ensure the growth and sustainability of the South African BPS industry and finally the uptake of the incentive programme.

  15. Engaged Research in Process Improvement

    DEFF Research Database (Denmark)

    Pries-Heje, Jan

    2010-01-01

    This keynote initiates from an example of engaged research; a Danish software house that made it from maturity level 1 to 5 in eight years. The organizational change implied at each step is discussed and a design theory of process improvement and change derived.......This keynote initiates from an example of engaged research; a Danish software house that made it from maturity level 1 to 5 in eight years. The organizational change implied at each step is discussed and a design theory of process improvement and change derived....

  16. Using ERP Systems to Transform Business Processes: A Case Study at a Precession Engineering Company

    Directory of Open Access Journals (Sweden)

    C.K.M.Lee

    2009-10-01

    Full Text Available Enterprises nowadays strive to keep transforming their business processes in accordance with the fastchanging customer demands so as to survive the intense global competition. In an attempt to provide practitioners with an insight into ERP implementation and the resulting business performances, this paper investigate how a successful ERP implementation can help transform enterprises processes. Case based research which is based on an in-depth observation under managerial and practitioner situation. A case study at a precession engineering company is conducted to evaluate the feasibility of the proposed strategic enterprise information model. This paper focuses on the implementation of Sales & Marketing and Warehouse modules of an ERP system. The key performance indicators are used to evaluate how the ERP implementation can improve the business processes. It is found that ERP helps to improve data visibility and improve on-time delivery but less effective on improving employee productivity. This research proposes an enterprise information model to exploit what strategy should be formulate and how ERP tactic can be implemented in company to enhance enterprise competitive advantages. The strategic enterprise information model is formulated based on our in-depth case study and ERP consultant's experience.

  17. The process of Risk management for E-business

    Directory of Open Access Journals (Sweden)

    Erion Lekaj

    2017-07-01

    Full Text Available In the new Internet economy, risk management plays a critical role to protect the organization and its ability to perform their business mission, not just its IT assets. Risk management is the process of identifying risk, assessing risk, and taking steps to reduce risk to an acceptable level. The risk management is an important component of an IT security program. Information and communications technology management and IT security are responsible for ensuring that technology risks are managed appropriately. These risks originate from the deployment and use of IT assets in various ways, such as configuring systems incorrectly or gaining access to restricted soft ware.

  18. Declarative Business Process Modelling and the Generation of ERP Systems

    Science.gov (United States)

    Schultz-Møller, Nicholas Poul; Hølmer, Christian; Hansen, Michael R.

    We present an approach to the construction of Enterprise Resource Planning (ERP) Systems, which is based on the Resources, Events and Agents (REA) ontology. This framework deals with processes involving exchange and flow of resources in a declarative, graphically-based manner describing what the major entities are rather than how they engage in computations. We show how to develop a domain-specific language on the basis of REA, and a tool which automatically can generate running web-applications. A main contribution is a proof-of-concept showing that business-domain experts can generate their own applications without worrying about implementation details.

  19. Selection of Strategy Positioning and Formulation Strategies for Improving Business Performance of Bakery XYZ

    OpenAIRE

    Siregar, Yigal Allon; Toha, Mohamad

    2012-01-01

    Economic growth will increase competition among companies in industry, and it happen in Bandung area, with current growth in economic and tourism industry also influence competition level in culinary business in Bandung. Bakery XYZ, that already in Bandung since 1991 affected of the current competition in culinary business. Currently Bakery XYZ is facing decreasing sales volume due to increasing competitors. To improve its business performance, is required to analysis Bakery XYZ's business s...

  20. Beyond bankable dollars: establishing a business case for improving health care.

    Science.gov (United States)

    Bailit, Michael; Dyer, Mary Beth

    2004-09-01

    To address widespread deficiencies in the quality of health care, the authors argue that health care organizations need to be able to make a "business case" for improving quality--a compelling rationale for financial investment in quality improvement programs. The authors' framework for such a business case is organized around three broad areas: direct financial considerations, strategic considerations, and internal organizational considerations. Within these categories, they offer a total of 10 specific business case arguments, with examples, for investing in quality improvement.