Information systems in the world of business and management exist to serve varied needs. This article examines the role of information systems technology in business activities and management functions and discusses how organisations can best use information systems. This study provides managers and researchers with a framework for effective use of information systems for business and management purposes and offers an alternative approach to investigate the impact of new technology. The autho...
The purpose of this research project was to develop a searchable database compiled with internal and external audit findings/observations. The data will correspond to the findings and observations from the date of Center-wide implementation of the ISO 9001-2000 standard to the present (2003-2008). It was derived and extracted from several sources and was in multiple formats. Once extracted, categorization of the findings/observations would be possible. The final data was mapped to the ISO 9001-2000 standard with the understanding that it will be displayed graphically. The data will be used to verify trends, associate risks, and establish timelines to identify strengths and weaknesses to determine areas of improvement in the Kennedy Space Center Business Management System Internal Audit Program.
Azis, Anton Mulyono; Simatupang, Togar M.; Wibisono, Dermawan; Basri, Mursyid Hasan
This paper aims to compare various Performance Management Systems (PMS) for business school in order to find the strengths of each standard as inputs to design new model of PMS. There are many critical aspects and gaps notified for new model to improve performance and even recognized that self evaluation performance management is not well…
Valentyna Khodzytska; Larysa Ivchenko
Proposed by scientists in the late 80s, new approaches to be up-to-date with the competitive business environment, led to identification of the so-called strategic management accounting. The article covers the main aspects of the impact of strategic management accounting on making efficient management decisions in comprehensive system of business entities management. Based on the study of scientific approaches to the concept of strategic management accounting in modern conditions the authors ...
This thesis deals with business process management, SAP information system and SAP Netweaver Composition Environment tool. The content is divided in three main area. In first we try to explain foundations of business process management, like definition of business process, basic principles of business process management, business process life-cycle, designing and executing business processes. Two standards are emphasized: business process modeling notation and service-oriented arhitecture. T...
van Dyk, Liezl; Conradie, Pieter
Purpose: This article seeks to address the interface between individual learning facilitators that use course management systems (CMS) data to support decision-making and course design and institutional infrastructure providers that are responsible for institutional business intelligence. Design/methodology/approach: The design of a data warehouse…
Andrea Giovanni Spelta
Full Text Available The information technology that supports the implementation of the business process management appproach is called Business Process Management System (BPMS. The main components of the BPMS solution framework are process definition repository, process instances repository, transaction manager, conectors framework, process engine and middleware. In this paper we define and characterize the role and importance of the components of BPMS's framework. The research method adopted was the case study, through the analysis of the implementation of the BPMS solution in an insurance company called Chubb do Brasil. In the case study, the process "Manage Coinsured Events"" is described and characterized, as well as the components of the BPMS solution adopted and implemented by Chubb do Brasil for managing this process.
For the formulation of the technology development strategies the nuclear core technology, environmental analysis has been performed in four aspects: ecological environment, energy economy, nuclear policy and R and D environment. After analyzing the environment and identifying the opportunities and threats from the environment, the strategies on individual and organizational level have been developed for both of the short-term and long-term periods. For the betterment of nuclear business management, the management information system, management by objective and the mechanism for the enhancement of negotiation power in the international agreement have been studied. (Author)
Full Text Available We are living in time where the impact on continuity still grows both on the side our personal lives and business activities. In the same time different international, regional, national, state and private organizations initiated to provide different actions and regulations in order to find the best solutions of this situation. The result is that there exist the whole set of different views over this problem. The main aim of this article is to map this situation, to provide the general framework of business continuity management (BCM and to discuss its main parts and their mutual relationships. Special impact is given to the integration of the business and IT oriented solutions and ways of assurance initiatives helping managers to assess the implemented solutions and their compliance to the business strategy and other existing regulations.
Emilian Cristian IRIMESCU; Cristian Silviu BANACU
In the last decades management was characterized by the increased use of Business Decision Systems, also called Decision Support Systems. More than that, systems that were until now used in a traditional way, for some simple activities (like security,) migrated to the decision area of management. Some examples are the Video Management Systems from the physical security activity. This article will underline the way Video Management Systems passed to Business Decision Systems, which are the adv...
Ongdash Ainur Ongdashkyzy; Ongdashuly Ernur; Akmaral K. Tauassarova; Imasheva Gulnar M.; Assilbekova Indira
Nowadays, CRM — system is one of the most effective models of business development. This article discusses the function’s of CRM-system, the economic effect of the introduction of a CRM system, the typical business risks of CRM-systems.
Daowei Sun; Paul Hyland; Haiyang Cui
Many small businesses suffer from inadequate management skills which can lead to poor business performance and unsustainable businesses. Research to date has focused on traditional skills such as communication, time management and people skills, yet critically many business managers have no systems thinking skills. This paper presents a framework targeted at delivering systems thinking skills to managers of small businesses utilizing some key characteristic of small business managers. The des...
@@ Sarbanes-Oxley Act, is known as the strictest financial act enacted by US government since 1930s.Any enterprise that violates this act is to be severely punished with possible imprisonment of its top management, which will definitely put the company in the danger of losing reputation and refinancing ability as well as investors' trust.The development of the company will be inevitably jeopardized.As an enterprise listed in the US, starting from 2006, PetroChina shall be under the strict verification and assessment of the Sarbanes-Oxley act and construct a well-designed internal control system based on Section 404 in the act.An integrated internal
This book covers all the basic concepts of business intelligence and performance management including strategic support, business applications, methodologies and technologies from the field, and thoroughly explores the benefits, issues and challenges of each.
The place of the system of business-processes management at motor-transport enterprise in the general system of management of the enterprise has been substantiated. The subsystems of strategic management, business-processes management of strategic orientation and current activity, processes of enterprise functioning management have been marked out. The system of motor-transport enterprise business-processes management has been formed, which, unlike the existing ones, is based on the system-cy...
Full Text Available From the vantage point of contemporary management paradigm shift and new knowledge-based economy, we underscore the importance of relations and support of quality management system - QMS (according to ISO 9001 standard for management of knowledge and intellectual capital. QMS implementation, documenting, application, maintenance and continuous improvement, as a catalyst of effective organization management, provides a foundation for effective knowledge management and intellectual capital enlargement, via knowledge, skills, management systems, procedures, information and product flow, culture, inovation, relations with customers and other stakeholders. Simultaneous implementation and dynamic interaction of these advanced management concepts intended to attain competitive advantage can result in synergic effects and improved performance. From the perspective of knowledge, as a central unifying notion, organizational behavior based on learning influences long-term business success, process effectiveness and customer satisfaction.
Within the Oil & Gas Industry, the market is constantly growing more competitive, forcing companies to continually adapt to changes. Companies need to cut costs and improve the business efficiency. One way of successfully managing these challenges is to implement business process management in the organization. This thesis will analyze how Oceaneering Asset Integrity AS handled the implementation of a Business Process Management System and the effects it had on the employees. The main goal...
The article presents methodological ideas concerning the problem of risk management. Special attention is paid to increasing of enterprises' operating efficiency by means of risk-management system development in business organizations.
The paper analyses topicalities of implementation of business rules and business rules management systems into enterprise business management information systems. It is rare nowadays to find a company which is not using an ERP (Enterprise Resource Planning) system for its own needs. These systems are intended to perform a centralized accounting of enterprise activities, including financial, logistic, production, service management and human resource management accounting. Darbe analizuojam...
Shepherd, Michael J. [Los Alamos National Lab. (LANL), Los Alamos, NM (United States); Rinke, Helen Mae [Los Alamos National Lab. (LANL), Los Alamos, NM (United States); Hanson, Todd [Los Alamos National Lab. (LANL), Los Alamos, NM (United States); Wolfe, Randy P. [Los Alamos National Lab. (LANL), Los Alamos, NM (United States)
Los Alamos National Laboratory (LANL) is responsible for the efficient economical management of all government property in its stewardship. This training explains the role LANL managers have in managing, controlling, and disposing of government property. The Laboratory's goal is good asset management. By properly managing property across the facility, Laboratory managers can help ASM improve government property utilization and extend asset life, while reducing asset-related operating costs and expenditures.
Open e-PRIOR is an open source e-Procurement system developed by the European Commission. Currently Open e-PRIOR system is handling simple choreographies based on the exchange of a single main object. However, these different objects are related and part of larger business process and by handling the objects separately the full overview is lost. Business process management (BPM) helps organizations to understand and maintain complicated business workflow. This master thesis focuses on how ...
The Software Configuration Management Plan (SCMP) describes the configuration management and control environment for HANDI 2000 for the PP and PS software, as well as any custom developed software. This plan establishes requirements and processes for uniform documentation and coordination of HANDI 2000. This SCMP becomes effective as of this document's acceptance and will provide guidance through implementation efforts.
Full Text Available Many small businesses suffer from inadequate management skills which can lead to poor business performance and unsustainable businesses. Research to date has focused on traditional skills such as communication, time management and people skills, yet critically many business managers have no systems thinking skills. This paper presents a framework targeted at delivering systems thinking skills to managers of small businesses utilizing some key characteristic of small business managers. The design is also based on a systems analysis and guided by both adult learning theory and teaching theory. The quality of a training framework depends on the quality of the content design and the right training delivery methods. The systems thinking skills training framework structured systems thinking knowledge into three modules in order to meet the needs of different levels of managers. The framework advocates blended training delivery methods and it also presents possible pitfalls based on training experiences. Additionally, the framework incorporates a continuous improvement process for ongoing systemic improvement.
Saha, Pallab; Srinivasan, R.
More and more businesses are becoming highly dependent on their information systems (IS) to operate and manage themselves. This necessitates a formal methodology to express business concepts, business processes and events that both business managers and IS professionals can understand and communicate with. The result of this understanding can be quick correction of business systems and operations that are more efficient. This paper introduces the concepts and uses of business objects and outl...
Full Text Available In 1989 New Zealand farmers were confronted by the introduction of a GST. Despite the short to medium term difficulties, many farmers have benefited from the experience. The introduction of the GST forced many New Zealand farmers to improve their record systems as they were required to submit more extensive and accurate information to comply with their new GST requirements. This increase in sophistication of their record systems also meant that farmers had a larger store of more accurate information available to support their farm business management decision-making. It is expected that the introduction of GST and PAYG reporting requirements in Australia is also acting as a catalyst in the evolution of dairy farm record systems and increase in dairy farmer’s store of business management skills. This paper reports the results of a survey that describes the characteristics of dairy farm management information systems and indicates the business management skills that dairy farmers perceive they need to acquire in the short term in order to improve their farm management information systems and comply with their GST requirements. Overall, the importance of bookkeeping/ accounting skills is strongly related to BAS. However, the results also show that as the level of sophistication of dairy farm record systems grows the demand for business skills shifts from accounting/ bookkeeping skills to computer and analytical skills.
Hantry F.; Papazoglou M.; Van Den Heuvel W.-J.; Haque R.; Whelan E.; Carroll N.; Karastoyanova D.; Leymann F.; Nikolaou C.; Lammersdorf W.
Background. A feature of teaching IT-cycle subjects at economic universities is that the technologies which are needed to teach students are constantly updated. This relates to the fact that the market of IT-products is rapidly changing. At the moment a new class of information systems Business Process Management Suite (BPMS) has appeared. It allows to manage business processes at a whole new level. Nowadays BPM is becoming more popular, and that is why students of economic universities shoul...
Gėlytė Kazakevičienė; Rimvydas Skyrius; Vytautas Bujauskas
Despite the advances in IT, information systems intended for management informing did not uniformly fulfil the increased expectations of users; this can be said mostly about complex information needs. Although some of the technologies for supporting complicated insights, like management decision support systems and technologies, experienced reduction in interest both from researchers and practitioners, this did not reduce the importance of well-supported business informing and decision making...
Althonayan, A; Keith, J.; Misiura, A
Business leaders recognise effective risk management as one of the main success drivers for enterprises. Even though the Enterprise Risk Management (ERM) concept has evolved significantly in the past years, in the aftermath of recent economic crises it became evident some of its critical challenges still need to be addressed. The review of subject literature led to a conclusion that current ERM approaches failed to protect enterprise value in turbulent and risky market conditions. Therefore, ...
Fen Wang; Natalie Lupton; David Rawlinson; Xingguo Zhang
This paper describes a Web-based intelligent decision making support system (DMSS) to deliver balanced scorecard (BSC) based modelling and analysis in support of strategic E-business management. This framework supports E-business managers during the strategy making process in a comprehensive, integrated, and continuous manner. The paper demonstrates how practitioners can use this system to deliver a wide range of embodied E-business strategy expertise in support of real-time decision making.
In the current economic situation, the demand for creating and maintaining a competitive edge puts increasing pressure on business leaders. They should better manage their costs, plan more accurately and finance projects in a manner which best supports organizational efficiency and development of a good long-term strategy. All this makes it necessary to turn data into valuable information, to improve accountability within the company, to make costs more transparent, and to better support plan...
The article discusses the security methods of intelligent technologies in Business Intelligence (BI) systems. Security technologies are considered taking into account BI four-layer architecture which includes: а) transactional systems layer; b) ETL-procedures – extraction, conversions and data loading layer; c) data warehouses and data marts layer; d) OLAP-tools and user interface layer. The characteristic of the general BI systems security technologies, data storage security strategies and i...
Rajeshuni, Sarala; Yagubian, Aram; Kunamaneni, Krishna
Oracle Workflow with the Business Event System offers a complete process management solution for enterprises to manage business processes cost-effectively. Using Workflow event messaging, event subscriptions, AQ Servlet and advanced queuing technologies, this presentation will demonstrate the step-by-step design and implementation of system solutions in order to integrate two dissimilar systems and establish communication remotely. As a case study, the presentation walks you through the process of propagating organization name changes in other applications that originated from the HRMS module without changing applications code. The solution can be applied to your particular business cases for streamlining or modifying business processes across Oracle and non-Oracle applications.
Evgeny, Andreevich; Vladimir, Anatolievich
In this article the problem of business processes modeling languages consolidation in a uniform management system is considered. It will be shown that it is reasonable to use automata-based programs as a base for proposed system.
Eason, Andrea Emmot
The purpose of this project was to (1) evaluate and revise a computer-based instructional management system developed to organize business computer competencies, and (2) develop and revise documentation for using the system. The instructional management system consists of a database and various applications employing relational database architecture. The resulting system will be used by Virginia business teachers in implementing their curricula. The prototype s...
Basal, Abdelraheem Mousa
The task of managing an information technology (IT) system in a school environment poses unique challenges. For example, one of the greatest challenges facing individual schools is the lack of integration among various information systems. The present situation in many schools is that there are many disconnected systems managing many different…
Deinega Valentina Nikolaevna
Full Text Available Enterprises regardless of their size and ownership, focused on a long and successful work needed to create a system of integrated information systems. This is dictated by the fact that, firstly, it combines the financial data, and secondly provides a standardized manufacturing processes, thirdly, solves the problem of standardization of information in a frame. The main thing in your decision-making - the definition of the strategy of the business and the reflection of this strategy on goals and objectives. ERP-system help to maintain competitiveness and leadership in the market.
Esad Ahmetagić; Blaženka Piuković; Dušan Lukić
This paper presents the current level of drainage and sewage purification facilities built in the Autonomous Province of Vojvodina, a territorial unit of the Republic of Serbia. It also points out the issues related to organized business management in companies involved in this business.The management of business processes in sewage purification involves a comprehensive cycle: business organizing process, issues of standard, investments, workforce, and information system design as factors in ...
Research investigating the relative importance of issues facing organisations in their management of Information Systems (IS) has grown rapidly since the early 1980s. However, this research has largely focused on large businesses, with little comparable data collected in the context of small businesses. This paper reports preliminary results from a pilot project investigating the relative importance of various IS concerns from the perspective of small business managers in the Albury-Wodonga ...
RANDEC has been studying a management business system of LLW (Low Level Waste) generated from research and industrial facilities since 2008. To examine economical problems, the income and expenditure of LLW treatment business was simulated. As a result, raising method of the funds which is required in preparatory stage of LLW treatment business is an obvious issue to carry out as public utility works. (author)
Shkromyda Vitalij V.
The article justifies a necessity of the process of management of business reputation of a company under modern conditions of conduct of business, identifies importance of its information provision and a necessity in organisation of management accounting in a company in accordance with management requirements. It presents specific features of organisation of management accounting in the context of formation of the information base for making decisions with respect to preservation and improvem...
Vlad BALANESCU; Mihaela MASCU
Business Process Management (BPM) is considered to be the third wave in business process theory. Appearing as a response to the critique formulated regarding Business Process Reengineering, BPM tries to be a more holistic and integrated approach to management and processes. In a time where complex solutions are needed solution that incorporates elements from various concepts, Business Process Management can be, in my opinion, a link between these ideas. After a short introduction presenting g...
The method of measurement system software automatic validation using business rules management system (BRMS) is discussed in this paper. The article contains a description of the new approach to measurement systems execution validation, a description of the implementation of the system that supports mentioned validation and examples documenting the correctness of the approach. In the new approach BRMS are used for measurement systems execution validation. Such systems have not been used for software execution validation nor for measurement systems. The benefits of using them for the listed purposes are discussed as well.
The main objective of this thesis is to map some of the business process management, business process reengineering methodologies and compare it according to several criteria. Part of this thesis is survey of the state of business process management in Czech Republic and Hungary.
Stevan Živojinović; Andrej Stanimirović; Slavko Arsovski
From the vantage point of contemporary management paradigm shift and new knowledge-based economy, we underscore the importance of relations and support of quality management system - QMS (according to ISO 9001 standard) for management of knowledge and intellectual capital. QMS implementation, documenting, application, maintenance and continuous improvement, as a catalyst of effective organization management, provides a foundation for effective knowledge management and intellectual capital enl...
LLW from university and private company has been kept in their own nuclear facilities in Japan. RANDEC has been studying business system for the treatment and conditioning of LLW before disposal. Reference to proven waste treatment process used in Nuclear Power Plant, it was studied that the appropriate treatment process for the LLW from university and private company. The waste will be collected from the university and private company to a central treatment facility. After operations such as unpacking, classification, compression, incineration and others, the waste will be treated to waste form. Most equipment are adopted by the process technology used in Nuclear Power Plant. But some equipment such as measurement of radio activity and solidification of powder need to be studied for the treatment of LLW from university and private company. (author)
Smith, Douglas C.; Davis, Diane C.; Everett, Donna R.; Kruger, Diane; McLaren, Constance H.; Morse, H. Pauletta; Nelson, Sandra J.; Smith, Gloria Jean; Yacht, Carol; Yohon, Teresa
Identifies and assesses various nontraditional approaches to business education in high school, university, and graduate school. "Block Scheduling: Considerations for Business Education" (Gloria Jean Smith, Douglas C. Smith) describes ways to maximize learning for high school students by restructuring class time. "Distance Learning: Challenges and…
Effective knowledge management involves a complex blend of culture, structure, process and technology. Traditional organization structures, processes and systems cannot deal with the new volume and velocity of information. Separate functional departments such as marketing, operations, logistics and accounting typically have separate functional systems or modules. These separate structures and systems create islands of information and barriers to effective knowledge management. New cross-functional structures, processes and systems offer a fundamentally different approach. Cross-functional systems support marketing, operations, logistics and accounting activities from a single, shared data repository. Unlike separate systems, or even integrated modular systems, each data element is stored once and only once. All information is available to the entire organization in near real time as soon as it is captured. These types of systems can support various organizational structures and processes, including cross-functional teams. Change is not easy, but organizations that act on this opportunity early will gain a significant competitive advantage. Those that do not change quickly enough are unlikely to survive
This presentation describes the role of the Enterprise Asset Management (EAM) and Enterprise Document Management (EDM) in the PVO Group's business. The use of the functionality of the EAM (Immpower) and EDM (Documentum) is not limited only to the plant maintenance. All power plants and some other business functions and units will use the system in the future for financial management, activity based costing, purchasing, of materials, office supplies and fuel, invoice matching, project budgeting and costing, real estate management etc. The technical service concept of IT solution is also described in this presentation. The Information Management Strategy development as background to the project is also outlined together with the company information. The benefits of the common EAM system and related business process needs are also described. (orig.)
Jaervinen, J. [RAMSE Consulting Oy, Helsinki (Finland)
This presentation describes the role of the Enterprise Asset Management (EAM) and Enterprise Document Management (EDM) in the PVO Group`s business. The use of the functionality of the EAM (Immpower) and EDM (Documentum) is not limited only to the plant maintenance. All power plants and some other business functions and units will use the system in the future for financial management, activity based costing, purchasing, of materials, office supplies and fuel, invoice matching, project budgeting and costing, real estate management etc. The technical service concept of IT solution is also described in this presentation. The Information Management Strategy development as background to the project is also outlined together with the company information. The benefits of the common EAM system and related business process needs are also described. (orig.)
Cornel VINTILA; Adela CORNESCU; Sorina COSTIN
This article aims at establishing the context in which a finite repository of business processes executed within an enterprise can automatically generate manageable transactions, and after that registered and preserved in accounting records. Typically, the actual enterprise software architecture starting from a sum of functionalities, can be perceived as an accumulation of graphical user interfaces, driven by business logic and storing relevant information in a database. The To Be enterprise ...
Full Text Available This paper presents the current level of drainage and sewage purification facilities built in the Autonomous Province of Vojvodina, a territorial unit of the Republic of Serbia. It also points out the issues related to organized business management in companies involved in this business.The management of business processes in sewage purification involves a comprehensive cycle: business organizing process, issues of standard, investments, workforce, and information system design as factors in establishing an effective organization of business processes. The definition of gap existing between the current approach to organizing business activities and the need to establish an approach based on knowledge, information technologies, and effective business process management points to the necessity for organization redesign and standard definition in business process management. Sewage purification business process management in Vojvodina, the Republic of Serbia has been elaborated through theoretical presentation and a practical example realized by electronic ISO 9001:2008 system of quality management in public water utility company JKP "Vodokanal" Sombor.
Khatskevich, L.; Shishkin, I.
In the proposed paper the relevance of management on the basis of machine-building enterprise business process management, building management systems business process engineering company, based on individual organizational functions. Business-process approach is based on rethinking the concept of middle management, where leadership is fundamental to middle managers
Full Text Available The aim of this article is to show the importance of business intelligence and its growing influence. It also shows when the concept of business intelligence was used for the first time and how it evolved over time. The paper discusses the utility of a business intelligence system in any organization and its contribution to daily activities. Furthermore, we highlight the role and the objectives of business intelligence systems inside an organization and the needs to grow the incomes and reduce the costs, to manage the complexity of the business environment and to cut IT costs so that the organization survives in the current competitive climate. The article contains information about architectural principles of a business intelligence system and how such a system can be achieved.
Full Text Available Research investigating the relative importance of issues facing organisations in their management of Information Systems (IS has grown rapidly since the early 1980s. However, this research has largely focused on large businesses, with little comparable data collected in the context of small businesses. This paper reports preliminary results from a pilot project investigating the relative importance of various IS concerns from the perspective of small business managers in the Albury-Wodonga region. Initial results confirm the operational focus of small business managers despite evidence of some concern with more strategic issues. In light of the preliminary nature of these findings, the paper concludes by identifying areas for further research.
We analyze here the topic of integration, in the area of factory automation, from sensor/actuator levels to plant management levels. The communication at the plant level is based on wireless technology while management applications run in supervisory concentrators but can also be distributed, communicating via the Internet. The work reported here is part of SOCRADES, a European advanced research and development project aiming to build a design, execution and management platform for next-gener...
A concise and practical guide to the ISO22301 benchmark for business continuity management. Essential reading for all managers, executives and directors with any interest or involvement in operational risk or business continuity management.
Management information system (MIS) is one of the core courses of master of business administration (MBA). Based on the educational characteristics of MBA, this paper studies the teaching issues and strategies of MIS course of MBA. The discussion includes three parts: modification of educational content; improvement of educational ability; case…
Management information system (MIS) is one of the core courses of master of business administration (MBA). Based on the educational characteristics of MBA, this paper studies the teaching issues and strategies of MIS course of MBA. The discussion includes three parts: modification of educational content; improvement of educational ability; case methods of teaching.
J.J. Madlener (Jos)
textabstractThe last decade organizations have understood more and more the importance of enforcing achievement of the goals defined by their strategy through metrics-driven management. The data warehousing process in Business Intelligence Systems, though supporting bottomup extraction of informatio
Clemmensen, Torkil; Barlow, Stephanie
This paper presents findings from interpretative phenomenological interviews about the user experience of interactive climate management with six growers and crop consultants. The focus of user experience research has been on quantitative studies of consumers’ initial usage experiences, for examp...
Kesner, Richard M.; Russell, Bruce
The "FastFit Case Study" and its companion, the "Winter Gear Distributors Case Study" provide undergraduate business students with a suitable and even familiar business context within which to initially consider the role of information management (IM) and to a lesser extent the role of information technology (IT) systems in enabling a business.…
textabstractThe last decade organizations have understood more and more the importance of enforcing achievement of the goals defined by their strategy through metrics-driven management. The data warehousing process in Business Intelligence Systems, though supporting bottomup extraction of information from data, currently fails in the top-down enforcing of the organization strategy. Corporate Performance Management includes the data warehousing process, but it also requires a component capable...
Full Text Available The purpose of this study was to analysis the effect of management accounting information system (MAIS based on decision support (DS and business intelligence (BI in return on investment (ROI and return on equity (ROE of Tehran stock exchange companies. We used analytical hierarchical process (AHP through the weighting of MAIS based on DS and BI elements Then, questionnaires based on DS and BI distributed in Tehran stock Exchange manufactured companies applying the managerial accounting information system. According to the answers here and weighting above, enterprises is divided into three categories as followed; the first categories with 25, second 20 and third categories 21 organizations. in the next, Samples were measured in three groups of companies with management accounting information system based decision support and business intelligence in Strong, Average and Weak categories. We examined each of the variables and significant correlation between management accounting Includes sales, cost of goods sold, inventory, operating profits, net profit, rate of goods waste, Percent of actual production to capacity and portion of market sale with Return on investment and return on equity were examined. Companies categorized in three groups were assessed and the results show a significant relationship between management accounting information system based on decision support and business intelligence with ROI and ROE are meaningful in strong and average companies than weak in their management accounting information system.
mohammad dehghani saryazdi
Full Text Available It can be claimed that an organization is approaching excellence when it achieves acceptable results besides providing appropriate infrastructures and following right processes. Excellence models, such as European Foundation of Quality Management (EFQM, try to establish a tradeoff between enablers and outcomes in evaluating organizational performance. One of those enablers is Knowledge Management (KM, which is gaining increasing attentions nowadays regarding the soaring significance of knowledge resources. In order to evaluate the KM processes, a comprehensive model is required, which should be able to capture all aspects of KM. One of such models is Knowledge Management Assessment Tool (KMAT. This research is an effort to find the relationship between knowledge and business excellence through system dynamics tool. In other words, this research exploits system dynamics in order to measure the effects of KM on business excellence using a dynamic model based upon a combination of KMAT and EFQM.
YAO Qing; WANG Haiyang
The paper discusses efforts of finding a simple and transparent method to analyze business processes and developing its management system architecture. By introducing ontology and its state, the approach tried to find a unified representation and a flexible choreography of business processes. The main idea of the paper is the transformation of ontology's states, which are the most important scenarios of enterprises. The business activity composition, that is, case composition based on an AI technique, Case Based Reason(CBR), which is to solve new problems by retrieving solutions to previous problems, and then store the modified solution. The main interest in CBR relies on that it allows a system to avoid past failures and exploit past successes.
Full Text Available Business Process Management Systems (BPMS provide a broadrange of facilities to manage operational business processes. These systemsshould provide support for the complete Business Process Management (BPMlife-cycle : (redesign, configuration, execution, control, and diagnosis ofprocesses. BPMS can be seen as successors of Workflow Management (WFMsystems. However, already in the seventies people were working on officeautomation systems which are comparable with today’s WFM systems.Recently, WFM vendors started to position their systems as BPMS. Our paper’sgoal is a proposal for a Tasks-to-Workstations Assignment Algorithm (TWAAfor assembly lines which is a special implementation of a stochastic descenttechnique, in the context of BPMS, especially at the control level. Both cases,single and mixed-model, are treated. For a family of product models having thesame generic structure, the mixed-model assignment problem can be formulatedthrough an equivalent single-model problem. A general optimum criterion isconsidered. As the assembly line balancing, this kind of optimisation problemleads to a graph partitioning problem meeting precedence and feasibilityconstraints. The proposed definition for the "neighbourhood" function involvesan efficient way for treating the partition and precedence constraints. Moreover,the Stochastic Descent Technique (SDT allows an implicit treatment of thefeasibility constraint. The proposed algorithm converges with probability 1 toan optimal solution.
Bobek, Samo; Sternad, Simona
Being mature and more sophisticated management reporting, analysis and decision support integrated in business intelligent require different strategies how it should be implemented as successful support for managers and to add value to the business and to the company. In the article strategies for business intelligence in medium size companies are discussed. Some findings connected to management reporting associated with ERP solutions use are presented. One research study was focused into ERP...
The International Safety Management (ISM) Code defines a broad framework for the safe management and operation of merchant ships, maintaining high standards of safety and environmental protection. On the other hand, ISO 14001:2004 provides a generic, worldwide environmental management standard that has been utilized by several industries. Both the ISM Code and ISO 14001:2004 have the practical goal of establishing a sustainable Integrated Environmental Management System (IEMS) for shipping businesses. This paper presents a hybrid design methodology that shows how requirements from both standards can be combined into a single execution scheme. Specifically, the Analytic Hierarchy Process (AHP) and Fuzzy Axiomatic Design (FAD) are used to structure an IEMS for ship management companies. This research provides decision aid to maritime executives in order to enhance the environmental performance in the shipping industry. PMID:19038488
Full Text Available This paper presents a functional design sketch for the resource management module of a highly scalable collaborative system. Small and medium enterprises require such tools in order to benefit from and develop innovative business ideas and technologies. As computing power is a modern increasing demand and no easy and cheap solutions are defined, especially small companies or emerging business projects abide a more accessible alternative. Our work targets to settle a model for how P2P architecture can be used as infrastructure for a collaborative system that delivers resource access services. We are focused on finding a workable collaborative strategy between peers so that the system offers a cheap, trustable and quality service. Thus, in this phase we are not concerned about solutions for a specific type of task to be executed by peers, but only considering CPU power as resource. This work concerns the resource management module as a part of a larger project in which we aim to build a collaborative system for businesses with important resource demands
Mohsen Mohammadi; Muriati Mukhtar
A business process model is very germane to the formation of an appropriate information system. For a marked infusion of business processes in the supply chain, the status quo regarding the processes must be totally understood and well secured. Business activities and sequence have to be well kept and properly coordinated by predicting business procedures process from diverse views. This study examines seven BPMLs Data Flow Diagram (DFD), Unified Modelling Language (UML), Business Process Mod...
(WP 19/03 Clave pdf) This paper presents an exploratory study of IS competencies of business managers in Spain.Following resource-based theory and a knowledge-based view of IS competencies, an extensive review of the literature is conducted to identify a comprehensive list of IS competencies of business managers. In order to validate the business IS competence model, a Delphi study is conducted using 2 panels consisting of general managers and IS managers.The results indicate that IS competen...
Ulhøi, John Parm
investments in the individual company. Secondly, based on the above, to calculate and assess some typical quantifiable savings, e.g. on energy and raw materials, over a period of four years (after the implementation of the integrated environmental management system). In line with other similar investigations......, the study shows that the implementation of systematic and integrated environmental management systems results in significant savings. This supports the general, albeit rarely tested, hypothesis that it pays to be an environmentally responsible enterprise....
This thesis presents one of the hottest areas in today's software industry, business process management (. Business Process Management has become an important tool for companies to hone their capabilities and business processes to adjust rapid and sudden changes in the marketplace and achieve the set of plans. Thesis is divided into two parts. The first section provides an overview of the scope of business process management through the project approach, historically defined its...
Sandugash M. Tokenova
Full Text Available The article consideres the modern scientific approaches to the integration of management systems, interpretation of the concepts of managerial accounting and understanding of management and accounting in small businesses. The article presents the main results of the analysis of Kazakhstan's agro-industrial sector problems, ways of their solution, based on international experience and the characteristics of Kazakhstan's small business entity. There is presented the authors' vision of ways to enhance the competitiveness of small farms.
Lozada, Dayana; Araque, Francisco; Castillo, Jose Manuel; Salguero, Alberto; Delgado, Cecilia; Noda, Marcia; Hernández, Gilberto
The work presents an approach to study mechanisms that allows managers the Innovation Management (IM) measurements. It is assumed, as main motivation, the analysis of patterns for the design of an integral system of indicators. A methodology that integrates the thought process, focusing on the Business Intelligence and the Balance Scorecard will be presented. A group of indexes based on the multidimensionality of IM in organizations of the sector of tourism is proposed. To approach this quality it is necessary to contextualize, in the conditions of sectoral operation, the theories, models and systems used in our approach. It has been used intervention methods like experts' criteria, consensus search techniques by means of surveys, consultation of documents, and statistical methods such as analysis of the main components.
Jennings, N. R.; Faratin, P.; Norman, T. J.; O'Brien, P.; Odgers, B.
Traditional approaches to managing business processes are often inadequate for large-scale organisation-wide, dynamic settings. However, since Internet and Intranet technologies have become widespraed, an increasing number of business processes exhibit these properties. Therefore, a new approach is needed. To this end, we describe the motivation, conceptualization, design, and implementation of a novel agent-based business process management system. The key advance of our system is that respo...
The Thesis provides an overview of environmental management issue and its practical application. The aim of this work is to find out the readiness of a particular company to establish Environmental Management Systems (EMS) and to review, whether the company is prepared for such a change, able to keep and improve the systems. The Thesis contains theoretical background of environmental management including all demands necessary for a company to introduce environmental management into a practice...
Stefansen, Christian; Borch, Signe Ellegård
Current Business Process Management Systems (BPMS) allow designers to specify processes in highly expressive languages supporting numerous control flow constructs, exceptions, complex predicates, etc., but process specifications are expressed in terms of hard constraints, and this leads to an unf......Current Business Process Management Systems (BPMS) allow designers to specify processes in highly expressive languages supporting numerous control flow constructs, exceptions, complex predicates, etc., but process specifications are expressed in terms of hard constraints, and this leads...... to an unfortunate trade off: information about preferred practices must either be abandoned or promoted to hard constraints. If abandoned, the BPMS cannot guide its users; if promoted to hard constraints, it becomes a hindrance when unanticipated deviations occur. Soft constraints can make this trade-off less...... painful. Soft constraints specify what rules can be violated and by how much. With soft constraints, the BPMS knows what deviations it can permit, and it can guide the user through the process. The BPMS should allow designers to easily specify soft goals and allow its users to immediately see...
In this paper I attempted to establish the link between business process management and change management. After the introduction, in the second chapter I made a short presentation of business process management, what the concept entails and prospects. The third chapter contains a definition of change management and types of changes that can occur in an organization when implementing Business Process Management. The fourth part of this paper contains two models for change and present how they...
Full Text Available Changes that are taking place within business and economical environment, complexity and difficulty of the decision taking processes need the usage of management models specific to digital economy businesses. This paper’s objective consists in defining such a management model, identifying its usefulness, presenting its architecture and comparing some models of ebusiness management.
Full Text Available A business process model is very germane to the formation of an appropriate information system. For a marked infusion of business processes in the supply chain, the status quo regarding the processes must be totally understood and well secured. Business activities and sequence have to be well kept and properly coordinated by predicting business procedures process from diverse views. This study examines seven BPMLs Data Flow Diagram (DFD, Unified Modelling Language (UML, Business Process Modelling Notation(BPMN, Event Driven Process Chain (EPC, IDEF, Petri Net, and Role Activity Diagram (RAD. The submissions of this study are the subject of the Business Process Modelling Languages (BPMLs in developing an integrated dissemination mechanism and classification of modelling tools.
Babeanu Delia; Albescu Felicia; Pugna Irina Bogdana
Business performance management (BPM) is a key business initiative that enables companies to align strategic and operational objectives with business activities in order to fully manage performance through better informed decision making and action. Effec
This paper traces the benefits of international management accounting information systems and their contribution to standardization and harmonization in business practice. In this review, the goal is to describe and summarize how the management accounting standards promote management decisions and influence the business environment in a global scale. It is expected that the unified, standardized accounting information system will lead to new types of analysis and data, furthermore with the po...
Hassan M.M. Elmetwaly
Full Text Available Problem statement: This study discusses the problem of registration and following-up the real estate rental procedures of all kinds, always what we need is integrated information systems to meet our daily needs in the area of our business. Approach: Proposed information systems includes all of these processes necessary to manage and follow up real estate rental procedures of all different sizes and spaced locations. Results: It is taken into account when building real estate information systems that to be easy to use, quick in performance, serve all interests, serve all officials and help in having and supporting decisions. Such real estate information systems can be used in producing numerous daily, monthly and annual reports, which describes and shows the movement and workflow. Conclusion/Recommendations: The proposed real estate system is built by using oracle databases, it has been taken into account when building these systems the need to be linked to the international information network the internet due to what is offered of the unlimited number of electronic services, which facilitate the movement of transferring and exchanging real estate information for all users of these systems.
Business Process Management (BPM) has been in existence for decades. It uses, complements, integrates and extends theories, methods and tools from other scientific disciplines like: strategic management, information technology, managerial accounting, operations management etc. During this period the main focus themes of researchers and professionals in BPM were: business process modeling, business process analysis, activity based costing, business process simulation, performance measurement, workflow management, the link between information technology and BPM for process automation etc. More recently the focus moved to subjects like Knowledge Management, Enterprise Resource Planning (ERP) Systems, Service Oriented Architectures (SOAs), Process Intelligence (PI) and even Social Networks. In this collection of papers we present a review of the work and the outcomes achieved in the classic BPM fields as well as a deeper insight on recent advances in BPM. We present a review of business process modeling a...
Marinković Valentina D.
Full Text Available International quality management standard (QMS ISO 9001 became widely accepted as a framework for product and/or services quality improvement. There are recent research conducted in order to define relationships and effects between the applied QMS and financial and/or non-financial business parameters. The effects of the applied pharmaceutical quality system (PQS on the business performances in Serbian pharmaceutical-chemical industry are analyzed in this paper using multivariate linear regression analysis. The empirical data were collected using a survey that was performed among experts from Serbian pharmaceutical-chemical industrial sector during 2010. An extensive questionnaire was used in the survey, grouping the questions in eight groups: Implementation of pharmaceutical quality system (AQ, Quality/strategy planning (QP, Human resource management (HR, Supply management (SM, Customer focus (CF, Process management (PM, Continuous improvement (CI, and Business results (BR. The primary goal of the research was to analyze the effects of the elements of first seven groups (AQ, QP, HR, SM, CF, PM, and CI that present various aspects of the implementation of PQS, on the elements of business results (BR. Based on empirical data, regression relations were formed to present the effects of all considered elements of PQS implementation on the business performance parameters (BR. The positive effects of PQS implementation on the business performances such as the assessment of performance indicators, continual products and/or services quality improvement, and efficient problem solving, are confirmed in the presented research for the Serbian pharmaceutical-chemical industrial sector. The results of the presented research will create a room for the improvement of the existing models in application, and for attracting interested parties that aim to commence this business standardization process. Hence, implementation of PQS is not only the regulatory
Møller, Charles; Tan, Rune Domino; Maack, Carsten Jessen
Business Process Management (BPM) is an emerging new field in business. However there is no academically agreed upon conceptual framework. The aim of this paper is to establish a conceptual framework grounded in the recent literature. The purpose of this work is to ensure a better foundation...... for future research and to discussion of the implications of BPM on Enterprise Information Systems (EIS). The starting point of this study is a focused literature review of the BPM concept. This literature review leads to the formulation of a conceptual framework for BPM which is evaluated using...... a quantitative lexical analysis of a broader literature sample. Finally the implication of the BPM on EIS is discussed and potential future research opportunities are outlined....
The Software Configuration Management Plan (SCMP) describes the configuration management and control environment for HANDI 2000 for the PP and PS software, as well as any custom developed software. This plan establishes requirements and processes for uniform documentation and coordination of HANDI 2000. This SCMP becomes effective as of this document's acceptance and will provide guidance through implementation efforts
Sophisticated cybercrimes and advanced persistent threats are occurring at an alarming rate. Aided by new attack techniques, increased financial support and the ease of exploiting social connections, attackers are having more success than ever before. Traditional security solutions are no longer sufficient to defend against these escalating threats. IBM® Security QRadar® uses big data capabilities to help keep pace with advanced threats and prevent attacks before they happen. It helps uncover hidden relationships within massive amounts of security data, using proven analytics to reduce billions of security events to a manageable set of prioritized incidents. Forward-leaning organizations are exploring custom analytics that use additional big data technologies on a variety of unstructured data sources including email, social media feeds, business transactions and full network packet payloads. To meet this demand, IBM is integrating industry-leading security intelligence capabilities with the world-class analytics capabilities of IBM InfoSphere® BigInsightsTM and related big data software and services. The combination offers a comprehensive solution — a security intelligence platform designed to detect and prioritize threats in real time, together with a mature Hadoop-based solution for custom data mining and analytics. (author)
Corina Ducu; Mihaela Mãrãcine
The business environment is more competitive than ever and it is characterized by risk, uncertainty, speed and volatility. The concept of risk in business is inextricably linked to the concept of profitability and flexibility. The result of the company (profit or loss) is influenced by unexpected events that accompany its activity.
Aronis, Stelios; Stratopoulos, Georgios
This paper provides an overview of the methodology applied by the Alpha Bank Group in order to implement a business continuity management (BCM) programme to its parent company (Alpha Bank SA), as well as to its subsidiaries in Albania, Bulgaria, Cyprus, Former Yugoslav Republic of Macedonia, Greece, Romania, Serbia, UK and Ukraine. It also reviews the problems faced, how they were overcome and the lessons learned. When implementing a BCM programme in a large organisation, it is very important to follow the methodology described by BCM standard ISO 22301, otherwise the business continuity plan is unlikely to work efficiently or comply with the business recovery requirements, as well as with the requirements of other interested parties, such as customers, regulatory authorities, vendors, service providers, critical associates, etc. PMID:26897617
Information environment should be capable to change dynamics of business processes in conditions of heterogenous systems and applications. Today service oriented architecture is considered as technologies, which one creates an information ecosystem around of a customer. Keywords: information system, ERP, CRM, SOA.
Full Text Available Business process management systems play a central role in supporting the business operations of medium and large organizations. This paper analyses the properties current business enterprise systems and proposes a new application type called Open Business Enterprise System. A new open system architecture called Business Workflow System is proposed. This architecture combines the instruments for flexible data management, business process management and integration into a flexible system able to manage modern business operations. The architecture was validated by implementing it into the DocuMentor platform used by major companies in Romania and US. These implementations offered the necessary data to create and refine an enterprise integration methodology called DMCPI. The final section of the paper presents the concepts, stages and techniques employed by the methodology.
In a global market economy, a viable business cannot be locked into a single form or function anymore. Rather, success is contingent upon a self-renewing capacity to spontaneously create structures, functions, and processes responsive to a fluctuating business landscape. Now in its third edition, Systems Thinking synthesizes systems theory and interactive design, providing an operational methodology for defining problems and designing solutions in an environment increasingly characterized by chaos and complexity. The current edition has been updated to include all new chapters on self-organiz
Kyupova, Borislava; Rees, John; Penev, Kalin
The purpose of this paper is to highlight the role of knowledge management (KM) as a critical factor for the business process reengineering (BPR) success. It supports the theory that the knowledge management can supply the dynamic necessary to stimulate successful reengineering and minimize the failure rate and its sources. Implementing KM strategy in reengineering projects will lead to better outcomes, building the support for long-term success into the design of business systems and processes.
Svetlana Korobeynikova; Ludmila Dukanich
The current management system in Russian business education is predominantly based on the principle of functional management, which in turn does not comprehensively address the emerging objectives and terms of modern-day education providers in Russia. The countries’ business schools are of the particular concern of the issue, considering the factors of their recent establishment and revenue-based financing. Presented in this paper is the outcome of implementation of the process-orientated app...
Bhavana Raj KONDAMUDI; Dr. SINDHU
There is a misplaced notion that Risk Management and Business Development are at cross-roads, which is based on the premise that the Business Managers tend to compromise in certain areas of Risk Management in the interest of the business growth. But, in the larger interests of the Risk Management and the Business Growth as well, the Business Managers should be actively involved in facilitating effective Risk Management. In fact, an effective Risk Management would facilitate a healthy understa...
Bhavana Raj KONDAMUDI; Dr. SINDHU
There is a misplaced notion that Risk Management and Business Development are at cross-roads, which is based on the premise that the Business Managers tend to compromise in certain areas of Risk Management in the interest of the business growth. But, in the larger interests of the Risk Management and the Business Growth as well, the Business Managers should be actively involved in facilitating effective Risk Management. In fact, an effective Risk Management would facilitate a healthy unders...
Anca Ioana ANDREESCU
Full Text Available In today’s business environment, it is a certainty that will manage to survive especially those organizations which are striving to adapt quickly and with low costs to the new demands of market competition. Knowledge represented by internal business rules of an organization can help crystallize their orientation in order to ensure a competitive advantage in the market. In this context and in a relatively short time, a new trend in software development has arisen, ex-tending current methods and putting a strong emphasis on business rules. This article outlines the importance of managing business rules in an organized manner using dedicated software products and furthermore presents a general prototype for a business rules repository.
Full Text Available Knowledge management is becoming an increasingly important business resource not only in the development and innovation process, but also in securing an organization’s competitiveness and survival in the environment. In view of the fact that there is no full consent as regards adopting a universal definition, knowledge management can be regarded as a concept encompassing methods of simplifying, enhancing, sharing, distributing and creating knowledge within an organization. The dominant approach of contemporary business operations is based on business intelligence, which, including Data Warehouse as its integral part, represents a highly significant component in knowledge management. As the application of information technologies provides the key support in conducting all business activities, from operative to highly complex ones, this article considers the significance and functional application of data warehouses in the knowledge management system.
Nagy, Judit T.
This paper explores all uses of LMS in teaching Business Mathematics in Hungarian undergraduate training from the point of view of the instructors. Since no similar survey had been carried out in Hungary earlier, the aim was to fill in this gap and to investigate which LMS systems are being used by the instructors, to what specific purposes and…
Tony Lewis; Christopher Bell
In 1989 New Zealand farmers were confronted by the introduction of a GST. Despite the short to medium term difficulties, many farmers have benefited from the experience. The introduction of the GST forced many New Zealand farmers to improve their record systems as they were required to submit more extensive and accurate information to comply with their new GST requirements. This increase in sophistication of their record systems also meant that farmers had a larger store of more accurate i...
Full Text Available The current management system in Russian business education is predominantly based on the principle of functional management, which in turn does not comprehensively address the emerging objectives and terms of modern-day education providers in Russia. The countries’ business schools are of the particular concern of the issue, considering the factors of their recent establishment and revenue-based financing. Presented in this paper is the outcome of implementation of the process-orientated approach to business education based on the experience of one of the leading Russian business schools. The implementation of the process-orientated approach into the management system of the business school has resulted in an array of advantages: a significant improvement in the speed of the management process; a horizontal and vertical compaction of processes due to employees making independent decisions, reduction in the number of errors, delays and alterations, an increase in the quality of tasks executed by the personnel, a decrease in the need of employee monitoring; reduction of costs associated with employee wages and equipping workplaces; development of the basis for automation of educational and supporting business processes and delegation of particular elements of business processes to external.
Muhammad Muazzem Hossain; Noufou Ouedraogo; Davar Rezania
This study investigates the factors affecting the perceived usefulness of and the intention to use knowledgemanagement (KM) systems by students. The research model posits that the intention to use KM systems inhigher education depends on perceived usefulness, perceived user-friendliness, organizational rewards, andcommunity of practice. A survey method was used to collect the data for the study. We used a conveniencesample consisting of undergraduate students enrolled in various business cour...
O, Ying-Lie; Gordijn, Jaap; Akkermans, Hans
In e-business, knowledge can be extracted from the recorded information by intelligent data analysis and then utilised in the business transaction. E-knowledge is a foundation for e-business. E-business can be supported by an intelligent information system that provides intelligent business process support and advanced support of the e-knowledge management cycle. Knowledge is stored as knowledge models that can be updated in the e-knowledge management cycle. As illustrated in examples, the e-...
This Master’s Thesis aims to improve knowledge management in a consulting service business. Currently knowledge in not managed appropriately in the case company. The purpose of this Thesis is to identify challenges related to this issue and to propose improvements to the knowledge management system of the case company. This is a qualitative case study. In this Thesis, data is collected through interviews with managers & consultants as well as observations and a literature review. The data...
Full Text Available Sustainability is one of those buzz words recently introduced in our vocabulary to explain present state of life support systems. In this respect there are number of definitions which are describing specific aspect of sustainability notion. The management system is complex system and requires adequate tool to measure sustainability as the complexity property of management system. The lecture will enlight the historical background of the sustainability development and emphasizes its importance for the management system validation. The complexity of sustainability notion is characterized by multi-dimensional structure including indicators of different scale. The application of sustainability development to the management system requires respective methodology and procedure. The complexity of management system is defined as structure of elements which comprise individual functionality within the management system. Each element is described with number of indicators. The methodology is based on multi- criteria evaluation of the system. The Sustainability Index, which introduces the quality measure for the management system, is derived by agglomeration of indicators for those systems elements. Quality of the management system is an immanent property which requires specific procedure and methodology to be measured. One of the most reliably methods is the multi-criteria Sustainability Index measurement. This evaluation method is based on the priority list formation among the options under consideration, the essential feature of the evaluation method possibility to obtain the effect of different constrain on the priority list.
Patricia Amelia Tomei; Patrícia Jaguaribe Ferrari
This articleâ€™s main goal is to analyze how the evolution of organizational culture can impact business performance. A theoretical framework was developed based on a review of the literature relating to organizational culture and family business succession management models. A single case study methodology was adopted based on primary and secondary data obtained through documentary research, participant observation and interviews at Guapo Loco, a Brazilian chain of Mexican restaurants / fun ...
Simeone, Cynthia L
The responsibility of risk management in healthcare is fractured, with multiple stakeholders. Most hospitals and healthcare systems do not have a fully integrated risk management system that spans the entire organizational and operational structure for the delivery of key services. This article provides insight toward utilizing a comprehensive Business Resilience program and associated methodology to understand and manage organizational risk leading to organizational effectiveness and operational efficiencies, with the fringe benefit of realizing sustainable operational capability during adverse conditions. PMID:26418138
Oy Fresh Servant Ab is an innovative family-owned company in the city of Pietarsaari. Nowadays it is one of the biggest names in food and salad producing business in Finland. The company produces thousands of kilos of salad everyday so the waste from the raw material is quite high. It is very important for the company to keep records of food as well as salad waste in a proper way. The aim of this research was to focus on the management and handling of biodegradable waste in the productio...
Managing business performance is actually a set of integrated analytical processes which using technology is directed towards financial and operational activities in a company. The creation and management of business development performance is not a simple onetime process. The emergence of new technologies and changes in company objectives that go along with contemporary economic trends have a huge impact in the management of companies. Managing business performance influences the process ...
The article is devoted to the resource and process approach to formation of the strategic management concept by the enterprise intellectual capital. The business model of strategic management by the intellectual capital in the environment of system business-modelling Business Studio 3 is developed.
CH2M HILL Hanford Group, Inc. (CHG) is currently performing many core business functions including, but not limited to, work control, planning, scheduling, cost estimating, procurement, training, and human resources. Other core business functions are managed by or dependent on Project Hanford Management Contractors including, but not limited to, payroll, benefits and pension administration, inventory control, accounts payable, and records management. In addition, CHG has business relationships with its parent company CH2M HILL, U.S. Department of Energy, Office of River Protection and other River Protection Project contractors, government agencies, and vendors. The Business Systems Planning (BSP) Project, under the sponsorship of the CH2M HILL Hanford Group, Inc. Chief Information Officer (CIO), have recommended information system solutions that will support CHG business areas. The Preliminary System Design was developed using the recommendations from the Alternatives Analysis, RPP-6499, Rev 0 and will become the design base for any follow-on implementation projects. The Preliminary System Design will present a high-level system design, providing a high-level overview of the Commercial-Off-The-Shelf (COTS) modules and identify internal and external relationships. This document will not define data structures, user interface components (screens, reports, menus, etc.), business rules or processes. These in-depth activities will be accomplished at implementation planning time
Zhu, X.; Zhu, G; vanden Broucke, Seppe; Recker, J.
Business Process Management describes a holistic management approach for the systematic design, modeling, execution, validation, monitoring and improvement of organizational business processes. Traditionally, most attention within this community has been given to control-flow aspects, i.e., the ordering and sequencing of business activities, oftentimes in isolation with regards to the context in which these activities occur. In this paper, we propose an approach that allows executable process...
Insurance fraud has been a problem for insurance companies for centuries. According to different estimates, insurance companies are losing between 3% and 18% of claims expenditures to fraud, which exceeds 100 billion euros annually. Computer technology has been identified to have a crucial role in insurance fraud management. Fraud management system is a solution that supports all fraud management process activities: detection, prioritization, investigation, mitigation, redress, sanction, prev...
This manual attempts to clarify appropriate business-management practices for Catholic schools. It addresses relevant financial issues, such as stewardship of property and resources. The volume describes the importance of employing a business manager and explores that person's role, delving into the business manager as manager, leader, and…
This is an interdisciplinary book for knowledge workers in business, finance, management, and socio-economic sciences. It provides a guide to and techniques for forecasting, decision making, conclusions, and evaluations in an environment involving uncertainty, vagueness, and impression. Traditional modeling techniques do not capture the nature of complex systems especially when humans are involved. Fuzzy logic provides effective tools for dealing with such systems. Emphasis is on applications presented in case studies including Time Forecasting for Project Management, New Product Pricing, Clie
Williamson, David; Jenkins, Wyn; Moreton, Keith Michael
Strategic Business Analysis shows students how to carry out a strategic analysis of a business, with clear guidelines on where and how to apply the core strategic techniques and models that are the integral tools of strategic management.The authors identify the key questions in strategic analysis and provide an understandable framework for answering these questions.Several case studies are used to focus understanding and enable a more thorough analysis of the concepts and issues, especially useful for students involved with case study analysis.Accompanying the text is a CD-Rom containing the m
Full Text Available In the new Internet economy, risk management plays a critical role to protect the organization and its ability to perform their business mission, not just its IT assets. Risk management is the process of identifying risk, assessing risk, and taking steps to reduce risk to an acceptable level. The risk management is an important component of a IT security program. Information and communications technology management and IT security are responsible for ensuring that technology risks are managed appropriately. These risks originate from the deployment and use of IT assets in various ways, such as configuring systems incorrectly or gaining access to restricted software.
Escher, Achim; Hainc, Nicolin; Boll, Daniel
Business intelligence (BI) is a worthwhile investment, and will play a significant role in hospital management in the near future. Implementation of BI is challenging and requires resources, skills, and a strategy, but enables management to have easy access to relevant analysis of data and visualization of important key performance indicators (KPI). Modern BI applications will help to overcome shortages of common "hand-made" analysis, save time and money, and will enable even managers to do "self-service" analysis and reporting. PMID:27514111
Aaron, Bruce C.
This case study describes an evaluation of business impact and return on investment (ROI) for the Knowledge Exchange, a knowledge management (KM) system within Accenture. The evaluation used a continuous measurement design to allow impact and ROI to be tracked across time and groups. The results demonstrated a significant positive impact on…
Castro, Pedro Manuel Ribeiro Salgado de
Atualmente as organizações estão cada vez mais orientadas aos processos, começando assim a implementar soluções de Business Process Management para dar melhor suporte a toda a informação gerada pelos seus processos. Também soluções de Business Intelligence foram sendo instaladas nas organizações, para ajudar os gestores na tomada de melhores decisões. O Business Intelligence e o Business Process Management foram iniciativas iniciadas em separado, que não tiveram a apropriada co...
Ana Paula Jiménez Olea
Full Text Available This article presents an introduction to a case study concerning the academic secretariat, a dependency of the School of Engineering, Universidad Nacional de Colombia. A methodological approach towards implemen-ting Business management (BM / Workflow Management System (WMS, using an open source code, aimed at making significant improvements in the School of Engineering’s administrative processes, particularly how teacher’s applications are dealt with. This was to optimise the secretariat’s functional performance and create knowledge in this field; general considerations are given. The possible implementation of an integral BPM- and WMS-orientated information system at the academic secretariat (seen as automating key processes may result in satisfying external and internal clients, through advantages such as reduced cost, waiting time and paperwork, plus improved use of information.
Full Text Available Knowledge management (KM is increasingly recognised as a strategic practice of knowledge-intensive companies, becoming an integral part of an organisation's strategy to improve business performance. This paper provides an overview of business process modelling applications and analyses the relationship between business process modelling and knowledge management projects. It presents the case study of Croatian leading banks and the insurance company, discussing its practical experience in conducting business process modelling projects and investigating the opportunity for integrating business process repository and organisational knowledge as the foundation for knowledge management system development.
Kautz, Karlheinz; Johansen, Thomas Heide; Uldahl, Andreas
develop IS/IT and for development technologies like information systems development and project management methods that are applied in the production of IS/IT. The agile method Scrum is one such technology. In the research presented here we studied productivity, quality and employee satisfaction as...
Wang, Xuan Lorna; Bowie, David
Purpose - This paper explores the links between revenue management and business-to-business (B2B) relationships and explains how revenue management can both support and damage B2B relationships. Design/methodology/approach - A single case study method was employed to conduct qualitative research into a company and its key accounts. In-depth data was collected from three divergent sources (company revenue managers, company account managers and nine of the company’s key accounts) throug...
As part of the Environmental Restoration Program at Martin Marietta, IEM (Information Engineering Methodology) was developed as part of a complete and integrated approach to the progressive development and subsequent maintenance of automated data sharing systems. This approach is centered around the organization's objectives, inherent data relationships, and business practices. IEM provides the Information Systems community with a tool kit of disciplined techniques supported by automated tools. It includes seven stages: Information Strategy Planning; Business Area Analysis; Business System Design; Technical Design; Construction; Transition; Production. This document focuses on the Business Systems Architecture
The necessity of strategic management procedures application on small business enterprises for the purpose of their competitiveness rise in the regional economy is proven. Strategic manage-ment process is presented as a system of socio-economic relationship between an enterprise and its external environment. Characteristics of small industrial business in regions of Russia as a whole and in Sverdlovsk area in particular are considered. The directions of small business stra-tegic development p...
Salah Alkhafaji; B. Sriram
The business activities are highly incorporated with the technology development and need to be updated periodically. Business activities have made the technology to be more creative and innovative. The organizations need to integrate their business activities into a single system to achieve their aims and objectives successfully. Various studies are already conducted in integrating such business activities as Business Process Management System. In particular, various management systems are av...
Patricia Amelia Tomei
Full Text Available This article's main goal is to analyze how the evolution of organizational culture can impact business performance. A theoretical framework was developed based on a review of the literature relating to organizational culture and family business succession management models. A single case study methodology was adopted based on primary and secondary data obtained through documentary research, participant observation and interviews at Guapo Loco, a Brazilian chain of Mexican restaurants / fun bars, which is a family company and was founded in Rio de Janeiro in 1996. We focused on its leader's trajectory and its implications for the life cycle of the family business, the founder¿s dream and vision, succession and cultural management difficulties. We conclude that it is possible for an organization to become trapped by its cultural formation. We will see that as it reaches maturity, the organizational, family and shareholder dimensions need to adapt in a similar fashion. At this stage, the organizational culture may become dysfunctional, jeopardizing the organization's survival.
Reena M. Tak
Full Text Available Good governance has become a subject of interest in every day discussions among political social, economical and business circles. All governments are willing and trying hard to formulate new strategies for effective public service delivery. e-Governance is one of the strategies for good governance, which helps effective service delivery. But mere computerization or inclusion of ICT will not be helpful to serve the cause. Rather we need an overhauling of the entire system. The solution resides in the idea of BPRE: Business Process Reengineering. Indian government has started its journey by implementing the idea of UID which will further lead to the concept of one centralized database. The author visualizes the maintenance of centralized database which will come into existence after the complete execution of the idea of UID. The current paper aims at the maintenance of centralized database by fusing together e-governance with BPRE, with special reference to UID and applying the fundamental concepts of Relational Database Management System (RDBMS. In the current paper the author suggests the implementation of RDBMS by which this centralized database could be maintained keeping in mind different events which adds and modifies the details of this database. Finally author plans to discuss the benefits of the proposed system over the existing system.
Dick, Gavin P.M.
Purpose. Accreditation to the ISO 9001 Quality Management Systems Standard has proven to be a persistent and growing phenomenon in services and manufacturing, yet to date little attempt has been made to explore how performance results in cross-sectional research may be attributed to different causation mechanisms and how their influences may alter over time. Methodology. The paper defines four possible causation mechanisms before searching and analysing the empirical literature on quali...
Smith, Richard Angus; Bester, Andre; Moll, Mellet
This study investigates current methods of measuring quality management system (QMS) performance. It introduces a methodology to quantify QMS performance in order to provide a reference point for improved QMS performance and, in turn, the business’s performance. By introducing metadata into historical or current QMS internal audit data, the study shows that it is possible, over time, to extract various levels of value-adding data, ranging from high-level, strategic, direction-oriented insight...
E-business brings with it fundamental changes in the process of doing business, organization and management. In this paper the new company's performance and management challenges in the modern, electronic environment. The phenomenon of new ways pslovanja and management increasingly is a prerequisite for successful business in the global market, increasing competition and the use of new resources that information technology provides. The process of management in electronic environment develop ...
Fisscher, Olaf; Nijhof, André
In the academic world research in the fields of quality management and business ethics are often separated. One reason for this is that the origins are very different; business ethics stemming from philosophy while quality management has developed from management studies. With the present developments in both fields there are strong reasons to link the disciplines. In both quality management and business ethics it is common practice to discuss issues of responsibility. Does this imply that bo...
Gruhn, Volker; Wever, Monika; Pahl, Claus
In this article we propose an approach to business process management which meets the demands of business process evolution. This approach allows for on-the-fy modifications of business processes. In contrast to many other approaches, we do not only concentrate onactivities to be carried out in business processes, but also on the datacreated and manipulated by these activities We propose to apply datamodel analysis and improvement strategies well-known from the information system field ...
Nielsen, Erland Hejn; Nielsen, Steen; Jacobsen, Anders;
combining the idea of a BSC as a causal loop system with systems thinking, the current paper aims to address not only the conceptual domain concept of ‘comprehensiveness’ related to BSC, i.e. the ‘scope’ (learning) and ‘differentiation’ (system dynamics causality and feedback), but also the methodological......This paper focuses on how System Dynamics Modeling (SDM) can contribute to an increased understanding of business in an ‘analytics’ setup. Such improved understanding is necessary to identify the variables that most effectively support a company’s strategy in a Balanced Scorecard (BSC). By...
John P. Reilly
Full Text Available The purpose of this paper is to suggest an enhanced Process model with customer experience focus and its related documentation structure applicable to many industrial contexts. Since the Business Process Framework, also known as eTOM, is originally a Process Model for Telco industry and now being used broadly in many industries, ISO9001 is a historical and generic standard with customer focus, and there is always a question about how to integrate the Business Process Framework and ISO9001, the enhanced process model will be based on the integration of the Business Process Framework and ISO9001 highlighting the customer aspects to meet the current trends within Telco and many other industries. The management system, containing the organization, the processes based on this integration, and the performance management system is called an Integrated Management System (IMS. The paper focus is on the processes and its introduction is about Telco Business context since the Business Process Framework was born within this industry. But, the suggested IMS is applicable to many service companies and many organizational units of any industry (Ex.: any Information System organizational unit, with its service Portfolios, of any industry since the Business Process Framework and ISO9001 are too.
Popovič, Aleš; Turk, Tomaž; Jaklič, Jurij
With advances in the business intelligence area, there is an increasing interest for the introduction of business intelligence systems into organizations. Although the opinion about business intelligence and its creation of business value is generally accepted, economic justification of investments into business intelligence systems is not always clear. Measuring the business value of business intelligence in practice is often not carried out due to the lack of measurement methods and resourc...
Massad, Victor J.; Tucker, Joanne M.
To teach business today requires that we go beyond classroom learning and encourage real world, cross-functional experiences and applied management decision-making. This paper describes an innovative approach that requires students to apply their function-specific knowledge of business, integrated with other functional areas, to an authentic…
This is truly an interdisciplinary book for knowledge workers in business, finance, management and socio-economic sciences based on fuzzy logic. It serves as a guide to and techniques for forecasting, decision making and evaluations in an environment involving uncertainty, vagueness, impression and subjectivity. Traditional modeling techniques, contrary to fuzzy logic, do not capture the nature of complex systems especially when humans are involved. Fuzzy logic uses human experience and judgement to facilitate plausible reasoning in order to reach a conclusion. Emphasis is on applications presented in the 27 case studies including Time Forecasting for Project Management, New Product Pricing, and Control of a Parasit-Pest System.
Business intelligence tools can help materials managers and managers in the operating room and procedural areas track purchasing costs more precisely and determine the root causes of cost increases. Data can be shared with physicians to increase their awareness of the cost of physician preference items. Proper use of business intelligence goes beyond price benchmarking to manage price performance over time. PMID:23957184
The new wave of BPM (Business Process Management) is not Business Process Reenginering, enterprise application integration, workflow management or another packaged application – it's the synthesis and extension of all these technologies and techniques into a unified whole. This unified whole becomes a new foundation upon which the enterprise is built, an enterprise more in tune with the true nature of business processes and their management. In a competitive economy, where margins continu...
This study emphasizes the need for managers to promptly and effectively respond to changing business environment. Also, special review on limiting factors in the activities of managers and limiting their ability to anticipate and respond to the challenges of change in the business environment. This study also suggests some ways in which managers and organizations might improve own readiness and flexibility which is needed to respond promptly to business environmental changes. Different types ...
Full Text Available Purpose - The purpose of this paper is to ask one question. How the implementation of the requirements of ISO 9001 system affects the costs of running the business? Design/methodology/approach - The research covered time from 2006 to 2011 and was an attempt to assess the impact of the maintenance of the ISO 9001 Quality Management System on the costs of small and medium sized business organizations. The main objective was the selection of right research subjects that would allow the formulation of the most reliable and statistically valid conclusions. For this purpose we obtained permissions to conduct research in organizations characterized by comparable futures such as size, industry, type of business and strategy. Findings - The study shows that the costs associated with the implementation and maintenance of the Quality Management System standard is still too high, and effectively discourages representatives of small and medium-sized commercial organizations from implementing ISO 9001 system.
Full Text Available In today’s business environment organizations must cope with complex interactions between actors adapt fast to frequent market changes and be innovative. In this context, integrating knowledge with processes and Business Intelligenceis a major step towards improving organization agility. Therefore, traditional environments for workflow design have been adapted to answer the new business models and current requirements in the field of collaborative processes. This paper approaches the design of flexible and dynamic workflow management systems for electronic businesses that can lead to agility.
Atiq Uz Zaman
The global gross domestic product (GDP) has increased by 40% during 1960-2000; poverty and inequity have also increased over the same time . Many social scientists and economists have indicted the existing monetary-based corporate social structures with their insignificant contribution to the problem solving and social development processes. Waste is one of the major problems in every city around the globe. This study explores policy instruments in existing profit maximizing business syste...
Rodolfo Modrigais Strauss Nunes
Full Text Available This article analyzes the contribution of e-commerce Business to Business (B2B in the management of supply chains, identifying the main processes developed through such tools in the operations of large corporations in Brazil, highlighting its advantages and disadvantages. For such, topics such as e-commerce, supply chain management and business networks were researched. Based on theoretical references searched, a survey type field research based on questionnaires with forms available on the Internet was performed. Ten major companies in the metropolitan region of Sao Paulo, which use B2B applications, participated in the survey. Among the various results, it was found that B2B e-commerce is established as an important support to the management of supply chains or business networks, improving the relationships, information exchange and transactions between the companies involved, increasing the potential for competitiveness.
Minnesota Univ., St. Paul. Dept. of Agricultural Education.
A practice problem in year-end business analysis is presented to provide experience with a system of single-entry bookkeeping as part of a small business management adult education program. The problem simulates an entire business year and includes transactions involving general business revenues and expenses pertaining to most small retailing…
Business rules are among the fastest changing business concepts in many organizations. The frequency of change is caused due to changing customer demands, changing regulation, increased regulation, and changing strategies. At the same time questions for more transparency are emerging, thus enforcing explanation of the applied business rules in a specific situation. In the current body of knowledge, Business Rules Management (BRM) is often classified as a technical solution. This perspective v...
Bukh, Per Nikolaj; Klausen, Kurt Klaudi; Minbaeva, Dana;
The editorial board of the Danish Journal of Management and Business has gone through a few recent changes. In 2014 the board was supplemented with professor Dana Minbaeva from Department of Strategic Management and Globalization at Copenhagen Business School and professor Niels Peter Mols from...... Department of Economics and Business at Aarhus University. Further, from this issue the Journals Editorin-Chief, professor Flemming Poulfelt from Department of Management, Politics and Philosophy at Copenhagen Business School, will be stepping down from the editorial board and Per Nikolaj Bukh from Aalborg...
The purpose of the Business Systems Planning Project System Requirements Specification (SRS) is to provide the outline and contents of the requirements for the CH2M HILL Hanford Group, Inc. (CHG) integrated business and technical information systems. The SRS will translate proposed objectives into the statement of the functions that are to be performed and data and information flows that they require. The requirements gathering methodology will use (1) facilitated group requirement sessions; (2) individual interviews; (3) surveys; and (4) document reviews. The requirements will be verified and validated through coordination of the technical requirement team and CHG Managers. The SRS document used the content and format specified in Lockheed Martin Services, Inc. Organization Standard Software Practices in conjunction with the Institute of Electrical and Electronics Engineers Standard 8340-1984 for Systems Requirements Documents.
Succession is the biggest long-term challenge that most family businesses face. Indeed, leaders ‘disposition to plan for their succession is frequently the key factor defining whether their family business subsists or stops. The research seeks to find out how to manage successfully the business management succession over main principles. This work project aims at researching the key points relevant to almost all family firms, to have a viable succession transition and positioni...
Andersen, Poul Houman; Kragh, Hanne
The guest editors' introduction to the Special Issue on managing creativity in business market relationships positions the topic at the intersection between interorganizational research and creativity research. It introduces three paradoxes that managers of such processes face: a) the tension...
Risk assessments have evolved to help technical managers in nuclear and other industries to design and operate plant with safety in mind. However, they are now developing into the area of business management. (author)
The aim of this Master’s thesis is to create a plan of conduct for aligning and implementing business value metrics on the basis of the expectations of business stakeholders in TeliaSonera. The study analyzes how IT and business can be bridged closer together so that IT is creating and communicating business value to the business stakeholder from the point of view of improving business performance. The target is to improve customer satisfaction towards business stakeholders and end-u...
As global change continues to generate new challenges and potential threats to businesses, traditional business continuity management (BCM) slowly reveals its limitations and weak points to ensuring 'business resiliency' today. Consequently, BCM professionals also face the challenge of re-evaluating traditional concepts and introducing new strategies and industry best practices. This paper points to why traditional BCM is no longer sufficient in terms of enabling businesses to survive in today's high-risk environment. It also looks into some of the misconceptions about BCM and other stumbling blocks to establishing effective BCM today. Most importantly, however, this paper provides tips based on the Business Continuity Institute's (BCI) Good Practices Guideline (GPG) and the latest international BCM standard ISO 22301 on how to overcome the issues and challenges presented. PMID:25416371
von Ammon, Rainer; Emmersberger, Christoph; Greiner, Torsten; Springer, Florian; Wolff, Christian
«Event-Driven Business Process Management» (EDBPM) is a combination of actually two different disciplines: Business Process Management (BPM) and Complex Event Processing (CEP). In this paper we present a general framework for EDBPM as well as first use cases in the context of logistics and financial services.
This presentation focuses on two areas of prime importance to radiology business management: financial/accounting applications and computer networking. The business management portion is an overview of accounts receivable management, financial reporting, management reporting, budgeting and forecasting (including cost/benefit analysis and break-even analysis), and personal and/or financial tax planning. The networking portion focuses on telecommunications and considers satellite facilities, electronic claims submission, and national database networking. Both numeric and graphic summaries are demonstrated in the presentation
Saraswat, Satya Prakash; Anderson, Dennis M.; Chircu, Alina M.
This paper describes the development and evaluation of a graduate level Business Process Management (BPM) course with process modeling and simulation as its integral component, being offered at an accredited business university in the Northeastern U.S. Our approach is similar to that found in other Information Systems (IS) education papers, and…
2011 International Conference on Business, Economics, and Financial Sciences, Management (BEFM 2011)
A series of papers on business, economics, and financial sciences, management selected from International Conference on Business, Economics, and Financial Sciences, Management are included in this volume. Management in all business and organizational activities is the act of getting people together to accomplish desired goals and objectives using available resources efficiently and effectively. Management comprises planning, organizing, staffing, leading or directing, and controlling an organization (a group of one or more people or entities) or effort for the purpose of accomplishing a goal. Resourcing encompasses the deployment and manipulation of human resources, financial resources, technological resources and natural resources. The proceedings of BEFM2011 focuses on the various aspects of advances in Business, Economics, and Financial Sciences, Management and provides a chance for academic and industry professionals to discuss recent progress in the area of Business, Economics, and Financial Scienc...
Rahimi, Fatemeh; Møller, Charles; Hvam, Lars
The importance of business processes and the centrality of IT to contemporary organizations' performance calls for a specific focus on business process management and IT management. Despite the wide scope of business process management covering both business and IT domains, and the profound impact...... of IT on process innovations, the association between business process management and IT management is under-explored. Drawing on a literature analysis of the capabilities of business process and IT governance frameworks and findings from a case study, we propose the need for horizontal integration...... between the two management functions to enable strategic and operational business - IT alignment. We further argue that the role of IT in an organization influences the direction of integration between the two functions and thus the choice of integration mechanisms. Using case study findings, we propose...
Full Text Available Changing in the current competitive environment, increasing simplicity of penetrating into the competitive market, and rapid growing of information technology are essential motives for performing activities in an environment. Nowadays, some companies step into rapid and instant development of their markets in order to improve customer relationship. These companies through adopting customer relationship management (CRM systems can earn and retain their customers' loyalty. As a result, designing customer relationship management strategies can lead to market protection, customer value increase, and greater customer satisfaction opportunities for continuous promotion of the enterprise. Regarding the complexity and the variety of strategies associated with managing a business, information-related capability seems to be an essential capability for earning profit from companies' activities and competition among peers. Hence, relation and information are employed for managing the firms are vital tools for seizing opportunities and tackling future issues. Giving the information only employed to support a company’s performance, making crucial decision about surrounding environment, increasing competitive ability of the enterprise will be difficult for company. Furthermore, since increase of competitive ability is accompanied by making greater profit on the deal, methods of raising competitive ability is an interesting and critical issue. Therefore, companies through information technology, cost reduction, and development of low-level relations with customers can achieve greater profitability. This paper probes into customer relationship management and business strategies. The implications of CRM strategies are discussed in detail.
No business can effectively be managed without the proper management and information that reflects and creates the milieu it operates in. Business performance management creates the framework in which a structured approach can be followed in setting the scene for a predictive and controllable environment. Business intelligence creates the information structures; information relationships and a reflection of the value chain of the business. By combining the two methodologies it creates a total...
In the article we pay attention to the theoretical substance of process management and implementation of process management. It also deals with business processes and the importance of carrying out their simulation using information systems. Simulation presents a tool for efficiency profiling of the enterprise activities, enabling to monitor business processes, analyze them, make changes, decide on the optimal option. The process management is defined as systematic identification, visualisati...
Full Text Available In this paper, the authors will introduce you to the ERP system and refer to its impact on decision-making within a company. The fact that they have on their decisions, automatically affect the company's business. The basis of business process automation is the use of a well-organized information system. Because of existence two markets in producing ERP systems, business management system creates a confusing picture when choosing the appropriate solutions for business information systems.
Dusanka Lecic; Aleksandar Kupusinac
In this paper, the authors will introduce you to the ERP system and refer to its impact on decision-making within a company. The fact that they have on their decisions, automatically affect the company's business. The basis of business process automation is the use of a well-organized information system. Because of existence two markets in producing ERP systems, business management system creates a confusing picture when choosing the appropriate solutions for business information systems.
Full Text Available A challenge that is facing businesses every day is that of how to promote themselves on the still vastly growing electronic stage. A company‟s web presence connotes a great deal to its customers, including how professional and reliable the organisation is. Companies are usually quite successful at making their websites look the part and creating a successful corporate image for themselves through their website. There are a vast number of website designers out there who can create a fantastic and aesthetically pleasing website to promote a company‟s image. But that is not all there is to a successful website. When a website is to be used as a marketing tool and additional line of income things are not so simple. The website provides the gateway to products and services as well as information required by the customer. The true knack to a successful website is to promote these as effectively as possible, and ensuring repeat visits goes hand in hand with customer loyalty.
Current Organizational Behavior Management (OBM) research and practice may be characterized as either behavior focused or results focused. These two approaches stem from different origins and have different characteristics. The behavior-focused approach stems from applied behavior analysis (ABA) methods and emphasizes direct observation of and…
Davydiuk, Tetiana; Ostapiuk, Nataliya; Petrenko, Nataliya; Malakhov, Valeriy
Introduction. The world economic experience proves that success of an enterprise depends not only on its material and financial resources, but also on its human capital, which is the basic factor for company’s competitiveness increasing. Effective human capital management based on the data provided by accounting, however, remains underdeveloped. Purpose. Improvement of accounting methodology, which demands a number of techniques and instruments that will enable to implement theoretical assert...
Theoretical aspects in Strategic management of small business enterprises is analysed. Research of small enterprise management in the Latgale region is performed with the aim to do an analyses of how small business enterprises, which have survived in economic crises conditions, use strategic management opportunities. Findings have clarified the main factors which influence business management in a changing business environment in small business companies.
Roman Å PERKA
Business intelligence is a business management term used to describe applications and technologies which are used to gather, provide access to, and analyse data and information about the organization, to help make better business decisions. The multi-agent approach provides a feasible solution for construction of the business intelligence system. This paper firstly briefly introduces the traditional business intelligence architecting principles and multi-agent approach. Secondly, a design of ...
This handbook covers the vast field of business information systems, focusing particularly on developing information systems to capture and integrate information technology together with the people and their businesses. Part I of the book, ""Health Care Information Systems"", focuses on providing global leadership for the optimal use of health care information technology (IT). It provides knowledge about the best use of information systems for the betterment of health care services. Part II, Business Process Information Systems, extends the previous theory in the area of process development by
The development of the business on the international markets amplifies the action and the consequences of all types of risks the company is exposed to, from the perspective of the diversity of forms under which they appear and due to the magnitude of the effects they generate. The present paper aims at clarifying the concept and meaning of risk within the business management, focusing upon the causes that create tensions within the international business environment and that generate major ri...
With a pedigree going back over ten years, The Definitive Handbook of Business Continuity Management can rightly claim to be a classic guide to business risk management and contingency planning, with a style that makes it accessible to all business managers. Some of the original underlying principles remain the same – but much has changed. This is reflected in this radically updated third edition, with exciting and helpful new content from new and innovative contributors and new case studies bringing the book right up to the minute. This book combines over 500 years of experience from leading
Hepp, Martin; Leymann, Frank; Bussler, Chris; Domingue, John; Wahler, Alexander; Fensel, Dieter
Business process management (BPM) is the approach to manage the execution of IT-supported business operations from a business expert's view rather than from a technical perspective. However, the degree of mechanization in BPM is still very limited, creating inertia in the necessary evolution and dynamics of business processes, and BPM does not provide a truly unified view on the process space of an organization. We trace back the problem of mechanization of BPM to an ontological one, i.e. the...
The purpose of this thesis project was to find and create a better solution for handling customer information at Botisto. Botisto is Spanish company selling mass customized men’s footwear. Before this thesis project, the customer information was collected manually. This information consisted, for example, of names, preferred shoe sizes and address information. During this project, it was decided that a customer information system will to be created from scratch. The system was develop...
Ali İhsan AKGÜN
Full Text Available The operations in the businesses in the process from collecting, recording, classing, briefing of the data transferred from all business functions to interpretation and analysis of financial events are performed via information technologies. The managers using accounting reports in the accounting information system by information technologies use the information of transactional accounting system and collect specific information about activities by making use of internal financial reporting system. Cost-benefit analysis of the business is made by the accounting information system (MBS and it helps management to separate controllable events from uncontrollable events. Accounting information system constitutes infrastructure of the management information system since accounting information system is integrated information system and financial events occur in every department of the business. Accounting information system and management information system were discussed in conceptual basis in the study. In the study, a simple linear regression analysis was conducted on the data obtained from a questionnaire form conducted on the managers of Tuz Lake (Salt Lake businesses for determining the efficiency of the Accounting Information System on the business management. It was detected from the obtained findings that the novelties brought by the MBS had a positive effect on the efficiency of the business management.
Vogt, Joachim; Leonhardt, Jorg; Koper, Birgit; Pennig, Stefan
Human factors in safety is concerned with all those factors that influence people and their behaviour in safety-critical situations. In aviation these are, for example, environmental factors in the cockpit, organisational factors such as shift work, human characteristics such as ability and motivation of staff. Careful consideration of human factors is necessary to improve health and safety at work by optimising the interaction of humans with their technical and social (team, supervisor) work environment. This provides considerable benefits for business by increasing efficiency and by preventing incidents/accidents. The aim of this paper is to suggest management tools for this purpose. Management tools such as balanced scorecards (BSC) are widespread instruments and also well known in aviation organisations. Only a few aviation organisations utilise management tools for human factors although they are the most important conditions in the safety management systems of aviation organisations. One reason for this is that human factors are difficult to measure and therefore also difficult to manage. Studies in other domains, such as workplace health promotion, indicate that BSC-based tools are useful for human factor management. Their mission is to develop a set of indicators that are sensitive to organisational performance and help identify driving forces as well as bottlenecks. Another tool presented in this paper is the Human Resources Performance Model (HPM). HPM facilitates the integrative assessment of human factors programmes on the basis of a systematic performance analysis of the whole system. Cause-effect relationships between system elements are defined in process models in a first step and validated empirically in a second step. Thus, a specific representation of the performance processes is developed, which ranges from individual behaviour to system performance. HPM is more analytic than BSC-based tools because HPM also asks why a certain factor is
The purpose of this paper is to provide empirical evidence that working capital management plays significant role in small and medium sized firm and especially for flower retail business in Kazakhstan. The results of this investigation will be used in our flower retail network in Astana further business activity.
Lawrence, Kenneth D
The topics within Advances in Business and Management Forecasting will normally include sales and marketing, forecasting, new product forecasting, judgmentally-based forecasting, the application of surveys to forecasting, forecasting for strategic business decisions, improvements in forecasting accuracy, and sales response models.
Sison, A.J. (Alejo José)
Nowadays, Business Ethics requires a near-expert knowledge of Law, Economics, Business, Management, Information and Environmental Technologies, apart from Psychology, Sociology and Cultural Anthropology. Furthermore, its teaching demands certain expertise in the case-method. In on other are of Philosophy is theory more closely linked to practice.
This report carries on write according to the background of Business of information system and ICT management; making use of this MEB management system can be convenient for our needs. The main idea of this report is to discuss the advantages and disadvantages about MEB and the difference between E-business and MEB, by study the bank case(such as KBC bank) , we will focuses on E- payment in MEB, what will be the future evolution in e business on point of IT Mobile architecture. And we wil...
Roxana Maria Petculet
The aim of this paper is to present the technical solution implemented in the present context for the management of law firms. The informational system consists of the automation of business processes using a BPM engine and electronic archiving using a DMS. The communication between the two modules is made by invoking web services. The whole system integrates modules like: project management, contract management, invoice management, collection, CRM, reporting.
Roxana Maria Petculet
Full Text Available The aim of this paper is to present the technical solution implemented in the present context for the management of law firms. The informational system consists of the automation of business processes using a BPM engine and electronic archiving using a DMS. The communication between the two modules is made by invoking web services. The whole system integrates modules like: project management, contract management, invoice management, collection, CRM, reporting.
The CHG Chief Information Officer (CIO) requested a study of alternatives to the current business system computing environment. This Business Systems Planning (BSP) Project Alternatives Analysis document presents an analysis of the current Project Controls, Work Management, and Business Management systems environment and alternative solutions that support the business functions. The project team has collected requirements and priorities from stakeholders in each business area and documented them in the BSP System Requirements Specification (SRS), RPP-6297. The alternatives analysis process identifies and measures possible solutions in each of the business process areas against the requirements as documented in the SRS. The team gathered input from both internal and external sources to identify and grade the possible solutions. This document captures the results of that activity and recommends a suite of software products. This study was to select the best product based on how well the product met the requirements, not to determine the platform or hardware environment that would be used. Additional analysis documentation can be found in BSP project files
Simona KLEINHEMPEL; Stefan Ioan NITCHI; Lucia RUSU
This paper presents the business model of a call center company including human resource management features. Starting from several approaches of business model definitions, we adopted a model for a service-oriented company. Based on the system objective, function, component modules and key indicators of Telmar software we analyzed a call centre company, using aggregated data from this software and determined human resource dynamics for past three years and key management indicators in two ca...
Knowledge management in Business is mainly about productivity,knowledge worker,knowledge workers’ problems,and the knowledge they are required to do their work.To fulfill productivities,there are five theories to tackle that problem.
Ray, Gayl M.; Wilson, Nick; Mangini, Rick
This document describes the essential competencies from secondary through post-secondary associate degree programs for a career in business management. Ohio College Tech Prep Program standards are described, and a key to profile codes is provided. Sample occupations in this career area, such as management trainee, product manager, and advertising…
Nowadays the issue of information technology in business is moving into the centre of attention, which is also indicated by the fact that more and more companies, not accidentally, recognize its importance. Business information systems are not only fashionable their application promotes more efficient operation of the company and also improves the supply of information to decision-makers; applying such systems can also play an important role in helping companies to put greater emphasis on i...
Environmental sustainability creates both tremendous business opportunities and formidable threats to established companies across virtually all industry sectors. Yet many companies tackle the issue in a superficial or passive way through increased environmental reporting, the use of “greenspeak” in their corporate communication activities or isolated efforts to create green products or reduce pollution. In contrast, there are a small but increasing number of firms that employ a holistic approach to sustainability and consider fundamental changes to their existing business models. By ignoring the opportunities of Green Business Model Transformations, companies exclude themselves from a large variety of potential means to create economic value. In addition to ordinary product and process innovations, they can change “the rules of the game” within an industry towards environmental sustainability. This can facilitate the commercialisation of new green products that would not be competitive otherwise targ...
Office of Personnel Management — Data from the U.S. Office of Personnel Management (OPM)'s core financial system. CBIS is the official OPM financial management system of record. Every agency must...
Nowadays, a well functioning ICT infrastructure belongs to the most critical factors of companies across all branches of business. An importance of ensuring the continued operation of information systems, or the rapid recovery of the systems in the case of emergency, has increased. These needs require creating business continuity management plan and disaster recovery planning. This paper describes the creation of emergency and recovery plans and setting recovery objectives significantly affec...
Full Text Available Nowadays, a well functioning ICT infrastructure belongs to the most critical factors of companies across all branches of business. An importance of ensuring the continued operation of information systems, or the rapid recovery of the systems in the case of emergency, has increased. These needs require creating business continuity management plan and disaster recovery planning. This paper describes the creation of emergency and recovery plans and setting recovery objectives significantly affecting their efficiency.
Whitt, Robert L.
Studies of school district organization generally include an examination of enrollments, average daily attendance, assessed valuation, potential and predicted growth rate, bonded indebtedness, school district boundaries, transportation, special services, and other factors, but little concern or attention is given to the business functions because…
Reena M. Tak
Good governance has become a subject of interest in every day discussions among political social, economical and business circles. All governments are willing and trying hard to formulate new strategies for effective public service delivery. e-Governance is one of the strategies for good governance, which helps effective service delivery. But mere computerization or inclusion of ICT will not be helpful to serve the cause. Rather we need an overhauling of the entire system. The solution reside...
Gibb, Allan A.
Reviews the needs of the owner/manager for training and development and indicates how they might best be met. Discusses the nature of management in small business and explores implications for training methods. Also discusses program possibilities and marketing strategies. (JOW)
National Association of Independent Schools, Boston, MA.
This business management manual discusses school accounting and reporting principles; in particular, financial management, computerization, and records retention techniques. First is described the basic accounting principles, plant funds, endowment funds, operational funds, chart of accounts, and financial states of the school's annual financial…
Olajide Solomon Fadun
The recent economic volatility gives risk management a new focus and eminence. Successful firms are able and willing to effectively integrate risk management at all levels of management process. The purpose of the study is to highlight the importance of effective risk management (ERM) in preventing risk management failure. Risk management failure prevents firms’ from meeting their expectations; thus, results to repeated business and project failures. Although the degree of risk management act...
Full Text Available Document management and workflow management systems have been widely used in large business enterprises to improve productivity. However, they still do not gain large acceptance in small and mediumsized businesses due to their cost and complexity. In addition, document management and workflow management systems are often used separately because they solve different problems. Only some part of document management systems should be tied together with workflow management systems. However, in most business environment, documents actually flow according to workflow definitions. Our work, thus, combines the two concepts together and simplifies the management of both document and workflow to fit business users. Our application, DocFlow, is designed with simplicity in mind while still maintaining necessary workflow and document management standard features with security. Approval mechanism is naturally included in the workflow, and the approval can be performed by a group of actors such that only one of the team members is sufficient to make the group's decision. A case study of news publishing process is shown to demonstrate how DocFlow can be used to create a workflow that fits the news publishing process.
Gentry, Lee; Gentry, Eileen
A core of educational concepts in business ownership and management for two-year postsecondary institutions is outlined: economic systems, economic decisionmaking, organizational structure, management principles, marketing factors, accounting, legal obligations, financial structure, risk-taking and insurance, taxes, data processing, and social…
Vlad BALANESCU; Paul SOARE; BELICIU Vlad; Cristina ALPOPI
In this paper I attempted to establish a link between business process management and strategic management. After the introduction, in the second chapter I made a short presentation of business process and business process management, what the concept entails and prospects. The third chapter contains a definition of strategic management and some key issues of this concept that are pertinent in relation to business process management. Finally, the fourth chapter focuses of the impact that busi...
Full Text Available There is a global consensus on the need to reduce our collective carbon footprint. While much research attention has focused on developing alternative energy sources, automotive technologies or waste disposal techniques, we often ignore the fact that the ability to optimize (existing operations to reduce their emissions impact is fundamental to this exercise. Business process management (BPM technology, with its focus on understanding, modelling and improving/optimizing business processes, is a key starting point. Process modelling technology has applications beyond what we would traditionally describe as business processes - we can also model and improve manufacturing and other "physical" processes. This paper describes the contours of the emerging research landscape in green business process management and presents some early results in this area.
Haffer, Rafal; Kristensen, Kai
Purpose – This paper aims to show the importance of people management as a key indicator of business excellence based on four research projects, conducted on the samples of Polish (in the years 2004-2005 and 2006-2007) and Danish companies (in 1999 and 2005). Design/methodology/approach – EFQM...... Excellence Model indicators were used as the evaluation criteria for the studies. The data were next estimated as a structural equation model by partial least squares using SmartPLS software. That estimation was conducted on the model of the Danish Business Excellence Index methodology. Presented data make...... it possible to compare developing Polish and developed Danish companies in their initiatives aiming at business excellence. Findings – The results indicate significant negligence in the management of human resources as one of the initiatives towards business excellence of Polish enterprises before...
Silva, Paulino; Silva, Rui Bertuzi da
A survey was conducted among students of the Accounting and Administration undergraduate degree at ISCAP – IPP (School of Accounting and Administration of Polytechnic Institute of Porto) in order to understand their perception value of their course Business Simulation (BS). This course is provided in a business environment where students can learn by doing through the management of a company as they were in the real life, but risk-free. The learning tasks are provided in an action-oriented fo...
Will discuss how their organization is trying to streamline workflows and the change management process with business rules. In looking for ways to make things more efficient and save money one way is to reduce the work the workflow task approvers have to do when reviewing affected items. Will share the technical details of the business rules, how to implement them, how to speed up the development process by using the API to demonstrate the rules in action.
Mariola Laguna; Michal Wiechetek; Wieslaw Talik
The article aimed to explain how general and specific managerial competencies relate to business success of small and medium size enterprises (SMEs). This study was conducted among 264 SMEs managers. SME success was measured as subjective assessment of economic growth indicators in comparison with competitors on the market. General and specific competencies were significant predictors of success in running a business. Specific managerial competencies proved to be a mediator between general co...
The fundamental practical contribution of my article is the completion of a management model of claim turnover whereof its implementation enables to enhance the productive force of the business entity and prevents the occurrence of a secondary insolvency of the enterprise. The secondary insolvency is forming an up-to-date problem of the current business entities and is often a reason for the occurrence of insolvency having its impacts in the field of commercial as well as criminal law. On the...
Aditya Ghose; Konstantin Hoesch-Klohe; Lothar Hinsche; Lam-Son Le
There is a global consensus on the need to reduce our collective carbon footprint. While much research attention has focused on developing alternative energy sources, automotive technologies or waste disposal techniques, we often ignore the fact that the ability to optimize (existing) operations to reduce their emissions impact is fundamental to this exercise. Business process management (BPM) technology, with its focus on understanding, modelling and improving/optimizing business processes, ...
This paper traces the benefits of international accounting standards - their contribution to harmonization and globalization by purposing and tasking for business management. The differences between the national accounting rules and the international standards are compared and valued inside and outside of the European Union. The empirical results of measuring and analyzing in details theirs pros and cons effects on the business environment by mathematical-statistical methods there could be ...
Gavin, John N; Goodman, George; Goroff, David B
The owners of a health insurance/managed care business may want to sell that business for a variety of reasons. Health care provider systems may want to exit that business due to operating losses, difficulty in complying with regulations, the inherent conflict in operating that business as part of a provider system, or the desire to focus on being a health care provider. Health insurers/HMOs may want to sell all or a portion of their business due to operating losses, difficulty in servicing a particular market, or a desire to focus on other markets. No matter what reason prompts a seller to undertake a sale, a sale of health insurance/managed care business can be a complicated transaction involving a multitude of issues. This article will focus first on the ways in which such a sale may be structured. The article will then discuss some transactional issues that may arise in the negotiations for the sale of a health insurance/managed care business. The article will then focus on some particular legal issues that arise in each sale-e.g., antitrust, HIPAA, regulatory approvals, and charitable issues. Finally, this article will provide an overview of tax structuring considerations. PMID:18972991
Full Text Available Current research indicates that the significant global expenditure on information systems (IS is increasing and will continue to grow. It is very likely that in the future, organization will continue to invest heavily in IS. It has been suggested that IS will further expand so that societies and organizationsin the future will depend on global IS infrastructures, that knowledge management will become the key to managerial and professional knowledge and that telecommunication networks will create virtual organizations, businesses, markets and opportunities. Against this background there is a concern that many IS projects do not meet business objectives. Consequently, we analysie a model of IS business success as a solution for both responsible evaluation of alternate investments and realistic project management.
Elements of Ontario Hydro's strategy for sustainable energy development were discussed, highlighting key developments in the business management practices in Ontario Hydro's Hydroelectric Business Unit. Sustainable development considerations are now integral part of any business case analysis; management of the environment also has been integrated into the Utilities' business management process. Several environmental management practices intended to enhance sustainability have been introduced, including a full-fledged environmental management system based on ISO 14001 standards. Energy efficiency opportunities are aggressively pursued, including turbine upgrades, and energy efficient lighting. Experience to date indicates that business performance and progress towards sustainable energy development need not be mutually exclusive
The purpose of this document is to describe the conceptual business process requirements of a single, site-wide, consolidated, automated, deficiency management tracking, trending, and reporting system. This description will be used as the basis for the determination of the automated system acquisition strategy including the further definition of specific requirements, a ''make or buy'' determination and the development of specific software design details
Diana Chroneer; Jeaneth Johansson; Malin Malmstrom
Business model management is critical in the development of business models aimed to launch innovations and generate high venture performance. This study presents the use of personal construct theory and the repertory grid methodology, a new technique to explore central factors in entrepreneurs’ business model management. We identify typologies for business model management and underlying logics of these typologies. The study advances the business model literature in several ways. First it co...
Full Text Available The aim of the article. This article deals with evolution of marketer`s position in organizational structure of enterprise in the context of marketing development and its implementation in everyday activities of Ukrainian firms. New tasks of marketers are defined in conditions of media possibilities formation for consumers.The results of the analysis. The new terms of cooperation with customers first of all change the functions of marketer. Regard to the marketing function as the main management concept, aimed at identification and satisfying customer needs, it remains the unchanged. Marketing directly influences on strategic decision making and is main element of communications between business owners and managers with customers.However, new conditions of cooperation with consumer require new approach for marketers functions. While cooperating with consumers, marketer should understand, that he/she is communicating with equal in organizational, informational and technological possibilities partner.Forming integrated marketing communications with organized consumers through their structures is becoming one of marketers functions. Modern task of marketers is forming appropriate interactive mechanisms of cooperation with consumers, based on their social position in society.Conclusions and directions of further researches. Digital space development also requires marketer to implement new task: learn to cooperate on independent public own information space of consumer, in which consumer has all technological tools to change behavior of clients in relation to suggested goods. New customer leads to change of marketers position in organizational business structure. Modern marketer influences on decision making. However, organizational structure of enterprise should be improved from the perspective of new informational tools.
The Mitsubishi Electric Co., Ltd. has developed to introduce various computer systems for desk-top business assistance in a power plant such as system isolation assisting system, operation parameter management system, and so on under aiming at business effectiveness since these ten and some years. Recently, by further elapsed years of the plants when required for further cost reduction and together with change of business environment represented by preparation of individual personal computer, further effectiveness, preparation of the business environment, and upgrading of maintenance in power plant business have been required. Among such background, she has carried out various proposals and developments on construction of a maintenance and management system integrated the business assistant know-hows and the plant know-hows both accumulated previously. They are composed of three main points on rationalization of business management and document management in the further effectiveness, preparation of business environment, TBM maintenance, introduction of CBM maintenance and introduction of maintenance assistance in upgrading of maintenance. Here was introduced on system concepts aiming at the further effectiveness of the nuclear power plant business, preparation of business environment, upgrading of maintenance and maintenance, and so on, at a background of environment around maintenance business in the nuclear power plants (cost-down, highly elapsed year of the plant, change of business environment). (G.K)
This working paper outlines a doctoral research2 project on customer value determination in business markets. In long-term business relationships, relationship managers are a key component in delivering customer value. The paper presents a literature review and conceptual framework for the determination of customer-perceived value of relationship managers in long-term business-to-business relationships.
Managing tensions is at the core of doing business, has always been and will always be. This holds for any business, especially also for family businesses. Managing tensions implies that the entrepreneurs and the entrepreneurial families will have to make choices. Making choices is one of the fundamentals of economics and it is essential for any decision-making, in politics, in business, anywhere.
Purpose – This paper focuses on the implications for management accounting of “connectivity” amongst modern enterprises. It seeks to illustrate how practical guidance for management accountants who work in business networks can be gleaned from analogies out of traditional management accounting. Design/methodology/approach – The paper explores four avenues that demonstrate linkages between accounting formats in centrally coordinated systems and network accounting, namely: cost budgets and cost...
Jensen, Ole Kjeldal; Ahmed-Kristensen, Saeema; Jensen, Nevena
The empirical study this paper is based upon, aimed to identify and describe knowledge management challenges, throughout the new business development process. This paper reports findings from the study, as well as the framework used for analysing the KM challenges, which can be applied to other...... better in the early phases. Furthermore, two new roles of the early phase, besides instigating projects, were found. This study contributes to the development of support tools for knowledge management in industry and to research with a deeper understanding of the new business development process....... and changes throughout the new business development process investigated. Significant differences from the early to the late stages of this process were identified, including; shift from personal to codified knowledge transfer and need for supporting integration of knowledge from diverse domains...
Rogers, E. Lloyd
The second revision of this handbook was developed as a practical tool for insurance management for school administrators. The question-and-answer format has been used to enable the busy school administrator to quickly locate and identify his immediate area of concern. The insurance areas discussed are: insurance on real and personal property…
Scott, James Calvert
Identifies eight key facets of small business management and suggests activities that may be used to assist in their development. The key facets are (1) product or service, (2) competition, (3) marketing strategies, (4) personnel needs, (5) equipment and facility needs, (6) finances, (7) planning, and (8) entrepreneurship. (JOW)
Jelica Trninic; Jovica Durkovic; Lazar Rakovic
Knowledge management is becoming an increasingly important business resource not only in the development and innovation process, but also in securing an organization’s competitiveness and survival in the environment. In view of the fact that there is no full consent as regards adopting a universal definition, knowledge management can be regarded as a concept encompassing methods of simplifying, enhancing, sharing, distributing and creating knowledge within an organization. The dominant approa...
Magera Irina Valerievna
The article deals with current problems of cost management in a modern market economy. The features of cost management in the enterprise in small business are shown. An assessment of the state of small business in Russia and the Vladimir region is represented. The basic directions of improving the management process in the management costs of small business are formulated.
Theoretical basis of organization function in the system of wine branch management consists of principles, laws and legislative acts, structure of wineries operation in conditions of market relations. Thus, the organization function that contains a multifunctional structure represents a multifunctional set that provides the specific relation in the system of the given complex.
Vitalie STIROI; Reviewer: Valeriu DOGA
Theoretical basis of organization function in the system of wine branch management consists of principles, laws and legislative acts, structure of wineries operation in conditions of market relations. Thus, the organization function that contains a multifunctional structure represents a multifunctional set that provides the specific relation in the system of the given complex.
This presentation describes the 4 transformation stages of the electric power industry as being vertical unbundling as seen in Europe and Asia, horizontal unbundling as seen in Canada and the United States, industry convergence as seen in Australia and New Zealand, and strategic consolidation as seen in the United Kingdom. The rationale for horizontal unbundling is described with reference to the asset owner, the asset manager and the utility service provider. The presentation includes several viewgraphs depicting the following: the asset management model; the path to success which was built upon a decade of experience; number of stock items from 1991 to 2001; substation capacity utilization from 1997 to 2001; O and M costs per customer from 1990 to 2000; reliability improvements from 1994 to 2000; the design, operation and maintenance of 13 investment pools; transition strategies for total transformation; and, regionally adjusted wage rates. 11 figs
Sunil Rai; Lakshmi Mohan
Advances in the banking sector have ushered in an era of multi-productand multi-services being delivered using multiple yet integratedchannels. The use of information and communication technology (ICT) ison the increase and encompasses nearly the entire gamut of bankingoperations. Rising competition and customer expectations havecompelled top management to implement, and continuously upgrade, agileand scalable ICT practices and solutions. The enormity and range ofbanking services combined wit...
This thesis deals with how companies utilize their enterprise systems in their business relationships. The study’s starting point is enterprise systems that basically are standardised information systems that the company can acquire from software vendors like SAP, Oracle and Microsoft. Enterprise systems aim to integrate and manage all the company’s data and it can also be linked to its business partners. The thesis contains two case studies of how a focal company utilizes its enterprise syst...
Muftic, Sead; bin Abdullah, Nazri; Kounelis, Ioannis
Business Information Exchange is an Internet Secure Portal for secure management, distribution, sharing, and use of business e-mails, documents, and messages. It has three applications supporting three major types of information exchange systems: secure e-mail, secure instant messaging, and secure sharing of business documents. In addition to standard security services for e-mail letters, which are also applied to instant messages and documents, the system provides innovative features of priv...
Full Text Available Leadership is a concept appeared in the second part of the twentieth century which developed later on because of the business necessity as the economic environment has become more and more complex and the classic managerial style was no more efficient. In this complex world of business, women were traditionally involved in business at the administrative level, with small chances to reach top structures in a company. Due to the modern times, they won their rights to prove their management skills and to obtain more important jobs in famous companies. This paper presents the results of a research based on interview method and getting responses from Romanian women involved in business at the middle and top management in multinational companies. The main goal of the study was to identify the main features that define the women as a leader or a manager by finding lateral thinking skills. This research revealed that most of the women interviewed have their features closer to the conventional leader and only few of them have developed strong lateral thinking skills.
Jensen, Ole Kjeldal; Ahmed-Kristensen, Saeema; Jensen, Nevena
The empirical study this paper is based upon, aimed to identify and describe knowledge management challenges, throughout the new business development process. This paper reports findings from the study, as well as the framework used for analysing the KM challenges, which can be applied to other...... case studies for comparison. Six interviews and 2 full-day workshops, gathering the perspectives of 76 people from an energy-utilities company forms the empirical background of the study. Six categories of knowledge management challenges were identified and, within each, central issues were extracted...... better in the early phases. Furthermore, two new roles of the early phase, besides instigating projects, were found. This study contributes to the development of support tools for knowledge management in industry and to research with a deeper understanding of the new business development process....
Wang, M; H. Wang
The unpredictability of business activities means that business process management should provide a way to adapt to change. The traditional workflow approach, based on predefined process logic, offers little support for today's complex and dynamic business environment. Therefore, a cognitive approach is proposed to help manage complex business activities, based on continuous awareness of situations and real-time decisions on activities. In this approach, the business environment is seen as ca...
Pedersen, Torben; Thomsen, Steen
The paper tests the applicability of Whitley’ s business systems framework to the study of international differences in corporate ownership structure. In support of Whitley’ s framework we document the existence of large differences among the largest companies in 12 European nations. Furthermore we find that these differences can be partly attributed to the institutional determinants stressed by Whitley: structure of the financial system, government regulation and labour relations. However, w...
Full Text Available In e-business environment, Trust Management is an important factor that is necessary for alltransactions. The basic e-business requirements like non-reputation of both trustee and of trustier arefound to be problem arising due to lack of trust information. Many environments use relatively simplemechanism to calculate trust, for example, e-bay is a typical example for reputation based system built oncentralized model of trust. Several frameworks have been designed by researchers based on reputationmodels, but all these mechanisms failed in preventing users from producing false information whilemaking a reputation. Also sufficient information regarding the new users who have just started doingbusiness online is not available.To overcome the drawbacks of the existing system, a new trust management framework isproposed in this paper for a distributed e-business environment. The model offers the merits of previoustrust management systems based on Trusted third parties namely Policy-based and Reputation basedmodels. It also ensures trustworthy business transactions between the business entities and provides amore appropriate trust rating value calculated on the basis of mathematical model taking into accountthe feedback of peers and direct experience and access policy. The implementation using Agents is foundto be more efficient with respect to time and trust calculation when compared to the model which worksunder non Agent environment.
Full Text Available Business model management is critical in the development of business models aimed to launch innovations and generate high venture performance. This study presents the use of personal construct theory and the repertory grid methodology, a new technique to explore central factors in entrepreneurs’ business model management. We identify typologies for business model management and underlying logics of these typologies. The study advances the business model literature in several ways. First it contributes with visualisation of entrepreneurs’ business model management and hence adds dimension of business model management. Second, theories and methods from cognitive psychology contribute to the literature with new knowledge on business model management. Repertory grid methodology, developed from Personal construct theory, enable identification of entrepreneurial cognitions of business models. Through 11 semi-structured interviews with serial entrepreneurs in the mobile service sector, this paper contributes with a framework that advances the business model literature by identifying business model management strategies and its defining features. Three categories are identified including six types of business model management strategies for navigating management of business models. The identified categories are: 1 “Comprehensive management” characterized by various levels of complexity, uncertainty, and variation, 2 “Risk management” characterized by various types of risks e.g. business, financial and social, and 3 “Resource management” characterized of various types of capital; e.g. financial, social, human, and innovation. The business model management typologies may assist entrepreneurs to reflect on their business model design and management. This study suggests that the repertory grid technique may be useful in understanding business model management.
Nicholas, John M
Project Management for Business, Engineering and Technology, 3rd edition is a direct response to the ever-increasing need for better project management. First covering the essential background, from origins and philosophy to methodology, the main bulk of the book is dedicated to the concepts and techniques of practical application, including project initiation and proposals, scope and task definition, scheduling, budgeting, risk analysis, control, project organization and all-important "people" aspects--project leadership, team building, conflict resolution and stress management. The
The creation in ENSA of the new Business Development Management is meant to leverage ENSA's activities by taking advantage of the previous experience gained by the services area to have a much more active presence than before in both the national and international market for goods and services of the nuclear industry. The Management's activities go beyond the traditional, mature activity of large nuclear components manufacturing developed in ENSA since it was founded. This article details the activities of this new Management and its future projection. (Author)
Natalia Aleksandrovna Knysh
Full Text Available This article presents the results of the research of the application on a state level of the program management approach to the territorial development of small business. Studying the main mechanism of the state policy implementation in the sphere of small business on a regional level, the authors have revealed the necessity to take into account the territorial specificity while the government programs of small business development are being formed. The analysis of the national practice of utilizing the program management mechanism in the regional system of the government support of small entrepreneurship was conducted on the example of Omsk region. The results of the analysis have shown the inefficiency of the current support system for small business and have determined the need to create an integrated model of territorial programming, which would not only contribute to the qualitative development of small business, but also provide the functioning efficiency of program management mechanism. As a result, the authors have created the two-level model of the programming of the territorial development of small business, which allows to satisfy purposefully the needs of entrepreneurship taking into account the specificity of the internal and external environment of the region. The first level of the model is methodological one and it is based on the marketing approach (the concepts of place marketing and relationship marketing to the operation of the program management mechanism. The second level of the model is methodical one. It offers the combination of the flexible methods of management of programming procedure (benchmarking, foresight, crowdsourcing and outsourcing. The given model raises the efficiency of the management decisions of the state structures in the sphere of small business. Therefore, it is interesting for the government authorities, which are responsible for the regional and municipal support programs of small business, as well
The forthcoming UK Control of Major Accident Hazards (COMAH) regulations under the European Community's Seveso II Directive will impose a new formal requirement to test emergency plans. This might be approached as an added burden on industry to demonstrate safe operation, or can be viewed alternatively as an opportunity to improve crisis management systems and thereby decrease the risks to the business. Crisis is by nature an ambiguous and complex environment, demanding endless initiative, inventiveness, communication, co-ordination and learning. Because large-scale crises threatening the entire business are not frequent, learning from experience must be replaced by competence-assurance based on systems thinking, on risk assessment, on wide scenario simulations and on rigorous training. This paper discusses the benefits from various types of testing of emergency plans and from a business approach to continuous improvement in crisis management capability. (Copyright (c) 1999 Elsevier Science B.V., Amsterdam. All rights reserved.)
Rana, Mohammad Bakhtiar; Morgan, Glenn
Business system theory (BST) lies at the intersection of organization theory, political economy and sociology. It is gaining incremental attention in the field of management, particularly in cross-border and comparative studies of the structure, strategy and management of multinationals. Yet, international business (IB) studies do not tend to borrow much from this sub-field. This paper reviews BST literature from 1992 to 2015 and seeks to identify its contributions and gaps, in ways that can ...
Miller, Mark S.
This qualitative multiple-case study was conducted to explore and understand how the implementation of required relationship-specific supply chain management system (SCMS) dictated by the network leader within a supplier network affects a supplier organization. The study, on a very broad sense, attempted to research the current validity of how the…
Full Text Available Research Question (RQ: The topic area of this research study is to improve the quality of business communication in education.Purpose: This article presents a framework of procedures to improve business communication in a public institution in the field of education and its aim is to involve all fields of management. The added value relates to the field of business communication inside and outside a public institution.The focus of this research is based on the administrative management of the institution in relation to business communication and quality management with an emphasis on preparing the documentation to comply with the quality management system ISO 9001:2008.Method: Interview.Results: All employees whose work is related to administrative management of the institution will be considered as indicators to improve the quality management, communication excellence and ethical principles and are going to be informed in written form. The results of this research study will be evaluated at least once a year. Thefindings indicate a willingness to engage employees to improve thecurrent state of business communication.Organization: The institute carries out business communication among all employees involved in the implementation of basic education activities within the institution but also externally. Employees are aware that the equality of business communication is the basis for communication both in the business world, the workplace, at home, and abroad.Society: To ensure users satisfaction of the education services provided by the public education institution, it is necessary to create a user-friendly environment in business communication, which is trusted by users. Business excellence, good communication, and values will convince society to look at the institution as competitive, devoted to ethical values and professional work.Originality: The research is based on personal experience within the workplace and is currently limited to one
Goettelmann, Elio; Mayer, Nicolas; Godart, Claude
Security issues are still preventing wider adoption of cloud computing, especially for businesses which are handling sensitive information. Indeed, by outsourcing its information system (IS), a company can lose control over its infrastructure, its software or even its data. Therefore, new methods and tools need to be defined to respond to this challenge. In this paper we propose to integrate Security Risk Management approaches into Business Process Management to effectively treat security iss...
Andrei Ionut Serban
Optimized business processes, continuous innovation, right decisions, forecasting, identifying cost centers, cost savings, higher income, more motivated employees and satisfied customers are the natural desires of any company worldwide, regardless of order size and scope of activity. This paper presents an analysis of two strategic approaches commonly used in the world, Business Process Reengineering and Total Quality Management, concepts that can be used successfully in organizations in Roma...
This thesis aims to find out through which organizational, functional and personal level activities the management in a business to business company evokes the creation of customer experiences. The theoretical foundations of this thesis lie in academic literature regarding customer experience and its management. While customer experience and its management has been mainly studied in business to consumer contexts, this thesis includes empirical qualitative research done in a business to busine...
Studying the implications of a business model, choosing success strategies, developing viable operational concepts or evolving a functional system, it is important to analyse it in all dimensions. For this purpose, various analysing techniques/frameworks are used. This paper is a discussion on how to use an innovative analysing framework called ABCD model on a given business model, or on a business strategy or an operational concept/idea or business system. Based on four constructs Advantages...
Cãtãlin Cristian BABALÂC; Mihaela UDÃ
The present paper has as objective to introduce essential concepts that stand as basis for change and risk management, having a direct influence on flexibility. The competitive advantage represented by the company flexibility either if it is achieved by technology or with the help of human factor follows a path characterized by risk and possible resistance to what is the normal state.
Gotschol, Antje; De Giovanni, Pietro; Esposito Vinzi, Vincenzo
This paper investigates whether environmental management is an economically sustainable business. While firms invest in green production and green supply chain activities with the primary purpose of reducing their environmental impact, the reciprocal relationships with economic performance need to be clarified. Would firms and suppliers adjust their environmental strategies if the higher economic value that environmental management generates is reinvested in greening actions? We found out that environmental management positively influences economic performance as second order (long term) target, to be reached conditioned by higher environmental performance; in addition, firms can increase their performance if they reinvest the higher economic value gained through environmental management in green practices: While investing in environmental management programs is a short term strategy, economic rewards can be obtained only with some delays. Consequently, environmental management is an economically sustainable business only for patient firms. In the evaluation of these reciprocal relationships, we discovered that green supply chain initiatives are more effective and more economically sustainable than internal actions. PMID:24921964
International businesses like multinational corporations (MNCs) operate across national, cultural and linguistic borders both internally and externally, and thus are under pressure to make language choices. Despite the increasing tendency towards ‘English only’, little is known about whether language can be managed. In addressing this research gap, the present thesis explores language choice in four MNCs. A deeper understanding of language choice in its social context enables u...
AKGÜN, Ali İhsan; KILIÇ, Selçuk
The operations in the businesses in the process from collecting, recording, classing, briefing of the data transferred from all business functions to interpretation and analysis of financial events are performed via information technologies. The managers using accounting reports in the accounting information system by information technologies use the information of transactional accounting system and collect specific information about activities by making use of internal financial reporting s...
Full Text Available An adequate performance management needs monitoring and reporting tools that should allow for making correct decisions. Currently, multiple operations specific to the managerial process in an organization require using information systems able to meet the requirements of the time factor in making decisions, as well as the need to identify alternative decisions. Information technologies have evolved continuously and rapidly over the past few years. Business Intelligence is a strong tool in the hands of companies, which can improve organizational performance providing valuable information on all aspects of a business. The paper presents a few aspects concerning the use of QlikView as a Business Intelligence tool for company performance management.
Amann, Wolfgang, Ed.; Pirson, Michael, Ed.; Dierksmeier, Claus, Ed.; Von Kimakowitz, Ernst, Ed.; Spitzeck, Heiko, Ed.
In a time of instability trust in managers is low. Management education is being scrutinized for its impact on society and business schools have been considered as "silent partners in corporate crime." This book outlines how business schools can get out of the line of fire by presenting the cornerstones of a humanistic business education. This…
Nicholas, John M
There is an ever-growing need for better project management within the disciplines of engineering, business and technology and this new edition is a direct response to that need. By emphasizing practical applications, this book targets the ultimate purpose of project management; to unify and integrate the interests, resources and work efforts of many stakeholders to accomplish the overall project goal. The book encompasses the essential background material, from philosophy to methodology, that is required, before dedicating itself to presenting concepts and techniques of practical application
Takeishi, Akira, 1958-.; Lee, Kyoung-Joo
This paper examines the development process of music businesses on mobile Internet in Japan and Korea, two leading countries in the world that have been enjoying rapid growth of mobile Internet businesses. Based on the "Large Technological System" perspective (Hughes 1983, 1989), this paper sees music copyright management institutions as a "reverse salient" in the large technological system of mobile music businesses. We argue that the development of mobile music business has been and will be...
Fridah Muriungi Mwobobia
The study aimed to establish the aspects of management, which have led to the survival, and success of the small-scale businesses in Botswana- a case of Star Learning Centre. The questions explored were 1) What is the role of management in the survival or success of Star Learning Centre? 2) What management styles, systems and practices are appropriate for Star Learning Centre and other small scale businesses in the Botswana? 3) What work culture is appropriate for business success? 4) What fa...
Pablo Ruiz Palomino
Full Text Available In the last decades, the topic of business ethics has attracted great interest at the academic and professional levels. Nowadays business ethics is being increasingly implemented as a necessary discipline in universities' study plans on business management. Moreover, its importance is also evident according to the worldwide increase of organizations and/or institutions that have implemented ethics systems. However, some approaches thoroughly do not consider the importance and the need of an ethical behaviour and are still guiding the actions and the way of thinking of many academics and professionals led to consider that the only responsibility of business is limited just to profit maximization. After analyzing and debating the postulates of this line of thought, this paper concludes that the companies bear the responsibility of behaving ethically. This responsibility does not exclusively imply serving and being fair to its shareholders as the only actors to care about. Its fulfilment requires the recognition of other actors in scene, its stakeholders, to constitute a consistent basis on which companies can satisfactorily operate in the market. The implementation of an ethical management system (from now on EMS can contribute to the generation of an ethical culture and to the improvement of the moral quality of the whole organization. As a consequence, together with the achievement of the desired Top Managers "best place to work", the corporate reputation related to its stakeholders can be improved redounding in the value creation for the company.
Derevianko Olena. H.
The goal of the article is development of the methodical base of reputation management directed at formalisation of theoretical provisions and explanation how to organise reputation management at food industry enterprises. The article shows prospectiveness of use of the Business Process Management concept in reputation management. Using the diagram of the Reputation Management business process environment the article shows its key participants (suppliers and clients of the business process) a...
Elliott, Geoffrey; Hall, Valerie
A major consequence of the British further education system's increasing business orientation has been the introduction of human resource management strategies. Further education has always been closely tied to business and industry's needs. Although HRM strategies help college managers meet the system demands of incorporation, they also…
School Business Affairs, 2010
This article talks about Association of School Business Officials International (ASBO) at a century of school business management. As ASBO International celebrates its centennial, one should reflect on the truth of this often-heard quote and how it applies to the field of school business management in general and the association in particular.…
Marija Zivanovic, Nada Zivanovic
Today, globally operating business world is exposed to constant change processes. Reengineering is the driving force that helps companies, business and manufacturing organizations to achieve success in the new millennium that is full of challenges, risks, information explosion, Internet communications, teleconferencing and global competition. Therefore, effective business strategy, well-trained management personnel, financial - tech resources (IT), management skills and the skills and flexibi...
Grønholdt, Lars; Martensen, Anne Duhr; Jørgensen, Stig;
Purpose: – The purpose of this paper is to examine how essential dimensions of customer experience management (CEM) drive business performance in Danish companies. Design/methodology/approach: – An empirical study is conducted to investigate the relationships between seven CEM dimensions......, differentiation, market performance and financial performance. The conceptual model is operationalized by a structural equation model, and the model is estimated and tested by using the partial least squares method. A survey among 484 companies in Denmark forms the empirical basis for the study. Findings: – The...... the importance of essential CEM dimensions which influence business performance. The results can help companies to understand CEM and develop CEM strategies. Originality/value: – The paper provides a deeper insight into CEM and how CEM works....
Grønholdt, Lars; Martensen, Anne; Jørgensen, Stig;
Purpose – The purpose of this paper is to examine how essential dimensions of customer experience management (CEM) drive business performance in Danish companies. Methodology/approach – An empirical study is conducted to investigate the relationships between seven CEM dimensions, differentiation......, market performance and financial performance. The conceptual model is operationalized by a structural equation model, and the model is estimated and tested by using the partial least squares method. A survey among 484 companies in Denmark forms the empirical basis for the study. Findings – The findings...... financial performance. Research limitations – This study is limited to the seven identified CEM dimensions in Danish companies. Practical implications – This study has clear implications in terms of identifying and measuring the importance of essential CEM dimensions which influence business performance...
Taran, Yariv; Boer, Harry; Lindgren, Peter
) innovation is a risky enterprise, many companies are still choosing not to apply any risk management in the BM innovation process. The objective of this paper is to develop a better understanding of how risks are handled in the practice of BM innovation. An analysis of the BM innovation experiences of two...... industrial companies shows that both companies are experiencing high levels of uncertainty and complexity during their innovation processes and are, consequently, struggling to find new processes for handling the risks involved. Based on the two companies’ experiences, various testable propositions are put......Companies today, in some industries more than others, invest more capital and resources just to stay competitive, develop more diverse solutions, and increasingly start thinking more radically when considering their business models. However, despite the understanding that business model (BM...
Fish, Alan N
A proven decision management methodology for increased profits and lowered risks Knowledge Automation: How to Implement Decision Management in Business Processes describes a simple but comprehensive methodology for decision management projects, which use business rules and predictive analytics to optimize and automate small, high-volume business decisions. It includes Decision Requirements Analysis (DRA), a new method for taking the crucial first step in any IT project to implement decision management: defining a set of business decisions and identifying all the information-business knowledge
Full Text Available In modern market conditions, sustainable and effective management of main manufacturers, suppliers and customer relationship is a necessity for competitiveness. Suppliers must satisfy customers’ expectations such as cost minimization, quality maximization, improved flexibility and achieved deadlines; which is also required for systematic management of products, work and environmental safety. The supplier selection process is consistently getting more complicated by the effect of increasing amount of suppliers and supplier selection criteria. Supplier selection decisions which take an important role in efficient supplier management will be more consistent by the application of decision making models which integrate the quantitative and qualitative evaluation factors. In this study, a dynamic process is designed and modeled for supplier selection. For this purpose, evaluation criteria are established according to the Balanced Scorecard perspectives, system sustainability and safety requirements. Fuzzy Analytic Hierarchy Process method is used for evaluating the importance of supplier selection criteria. A utility range-based interactive group decision making method is used for the selection of the best supplier. In order to test the proposed model, a representative from airport operation sector is selected. Finally, it is revealed that the application of the proposed model generates consistent results for supplier selection decisions.
Gortych, Joseph E.; Abilock, Harold
The intellectual property (IP) space associated with core high-tech innovations, such as holography, tends to rapidly expand in many directions as new applications and improvements to the core technology are realized. Patents soon start to quickly fill regions of the IP space to varying densities, often before any commercial product is available. Complicating matters is the fact that the patents typically range wildly in quality and business value for a host of reasons, not the least of which is that many high-tech companies lack an IP strategy designed to drive their R and D and patenting efforts. IP-savvy high-tech companies are relying more and more on some type of IP space analysis to more fully understand the IP landscape in which they do business. However, after an IP space analysis is performed, it needs to be integrated into a larger IP management system driven by an IP strategy. This paper examines the role of a best-practice IP management system in a high-tech business and how it can be used in conjunction with a holography IP space analysis to strategically manage and direct innovation in the holography business.
Nowakowski, Ben C.; Schneider, Robert
Financially troubled districts could benefit by investing in a school business manager's salary. This article discusses how business managers can save districts money or increase revenue by streamlining cash management, fiscal accounting and reporting, financial planning and budgeting, grantsmanship, construction management, insurance and risk…
From the perspective of financial or managerial accountant, subject of interest in this paper is the relationship of financial and managerial accounting in the hotel business. Being necessary functions within the business system of hotel company, their mutual connection as well as their differences are explained. The management of hotel company makes decisions based on accounting information from both parts of accounting. As support to hotel management in decision-making, finan...
Yariv Taran; Harry Boer; Peter Lindgren
Purpose: Relative to other types of innovations, little is known about business model innovation, let alone the process of managing the risks involved in that process. Using the emerging (enterprise) risk management literature, an approach is proposed through which risk management can be embedded in the business model innovation process. Design: The integrated business model innovation risk management model developed in this paper has been tested through an action research study in a Dani...
Marija Anđelković Pešić; Vesna Janković Milić; Aleksandra Anđelković
Business process management maturity model enables description of "as-is" enterprise's state, in terms of presence and acceptance of process approach.The heart of this model includes five factors or levers, critical for successful implementation of business process management. These factors are: strategic approach, process management, technology, employee management, and business culture. The above-mentioned factors influence the level of enterprise's maturity. At each level, an enterprise is...
Decreus, Ken; Gailly, Frederik; Poels, Geert
Semantic Business Process Management (SBPM) raises Business Process Management (BPM) from the IT level, where it mostly resides now, to the business level, where it belongs. SBPM provides a rich ontological description of both enterprise and process aspects, and aims to support business process modellers by means of SBPM modelling tools. Unfortunately, no explicit support is foreseen to capture early system requirements coming from the business process owner. To meet this need, we propose a t...
1 Introduction Today's business process management (BPM)systems have evolved to provide rich and sophisticated tooling and runtime support for subject domain experts,business analysts,development,and information technology (IT).However,the evolution of BPM systems led to a jungle of different representation formats for the various artifacts in such systems.These include models for value chains,strategies,goals,and objectives on the analysis side,business process models,organizational data and service models,and finally models for the implementation of a BPM system to a runtime infrastructure.In many systems,the complex relationships between the entities of a BPM system are vaguely documented,let alone be formalized in a machine readable way.This is where semantic technologies kick in:to provide the foundation for formalizing the complex relationships of a business in a common model using Web Ontology Language (OWL) ontologies.This avoids information silos and enables a holistic view to a BPM system using SPARQL.
Gaspard, S; Dindeleux, R; McClatchey, R; Gaspard, Sebastien; Estrella, Florida
Business systems these days need to be agile to address the needs of a changing world. In particular the discipline of Enterprise Application Integration requires business process management to be highly reconfigurable with the ability to support dynamic workflows, inter-application integration and process reconfiguration. Basing EAI systems on model-resident or on a so-called description-driven approach enables aspects of flexibility, distribution, system evolution and integration to be addressed in a domain-independent manner. Such a system called CRISTAL is described in this paper with particular emphasis on its application to EAI problem domains. A practical example of the CRISTAL technology in the domain of manufacturing systems, called Agilium, is described to demonstrate the principles of model-driven system evolution and integration. The approach is compared to other model-driven development approaches such as the Model-Driven Architecture of the OMG and so-called Adaptive Object Models.
Kiper, J. Richard
For large organizations, updating instructional programs presents a challenge to keep abreast of constantly changing business processes and policies. Each time a process or policy changes, significant resources are required to locate and modify the training materials that convey the new content. Moreover, without the ability to track learning…
系统主要解决了政企大客户管理客户资料困难以及电信公司固话保有量下降这两大问题。该系统结合114客户资料库进行客户资料的反查，并利用168平台对每一路通话进行录音，并且具有强大的客户统计分析功能，方便了政企用户，提高了政企用户的办事效率。%This system has mainIy soIved two probIems.One is the Iarge government and enterprise customers is difficuIt to man-age customer data,the other is the China TeIecom company's fixed-Iine users continue to decIine.The system combines 114 customer database for customer information reverse Iookup and use the pIatform 168 to record each way caI .The sys-tem aIso has a strong function of cIient statisticaI anaIysis.The system greatIy faciIitates the government and enterprise users,and improve the efficiency of government and enterprise users.
In this paper the complex systems are discussed from the business and economics point of view. It will be showed and motivated that social systems are typically chaotic and/or non-linear and therefore non-equilibrium or complex systems. It is discussed that the rapid change global consumer behaviour is underway, that further increases the complexity in the business and management. For successful management under complexity, a following principles are offered: openness and international competition, tolerance and variety of the ideas, self-reliability and low dependence on external help. The paper discusses the opportunities and challenges in management under complexity from macro and micro economic perspective. It is motivated that small economies have good prospects to gain from the global processes underway, if they can demonstrate flexible production, reliable business ethics and good risk management. In this environment, the challenges for corporate managements are being also permanently changed: the bala...
Chuanyin Xie; Susan D. Steiner
Management education has been criticized for its limited contribution to both students and business. Yet, the traditional education approach has not undergone fundamental changes in decades. A number of new educational models have been proposed, but challenges seem insurmountable when it comes to implementation. This article explores how an effective change in management education could be made through joint creation of management knowledge between business schools and the business community....
Derevianko Olena. H.
Full Text Available The goal of the article is development of the methodical base of reputation management directed at formalisation of theoretical provisions and explanation how to organise reputation management at food industry enterprises. The article shows prospectiveness of use of the Business Process Management concept in reputation management. Using the diagram of the Reputation Management business process environment the article shows its key participants (suppliers and clients of the business process and identifies their place in formation of the enterprise reputation. It also shows that the reputation management should be considered a business process of the highest level of management. Construction of the flow structure of the Reputation Management business process allows uncovering the logic of interrelation of inlets and outlets within the framework of the specified main stages of the business process: assessment of the current state of reputation, collection of information about stakeholders, identification of PR strategy goals, planning of necessary resources, realisation of the PR strategy, assessment of efficiency and process monitoring. The article offers the flow, functional and organisational structures of the Reputation Management business process for food industry enterprises. Moreover, justification of functional and organisational structures of the Reputation Management business process gives a possibility to distribute functions of reputation management between specific executors and establish responsibility for each stage of the business process.
Jansma, P. A.; Gibby, L.; Chambers, C.; Joines, J.; Egger, R.
When serious project management is a critical business requirement, project managers need to integrate cost, schedule and technical scope of work across the project, and apply earned value management (EVM).
Yavorska Kateryna Yu.
Full Text Available The article states the business portfolio could be formed not only by strategic business units, but also types of activity that support them. Thus, there is a possibility of formation of a business area through creation of the second level of aggregation in the business portfolio. The article establishes that availability of business areas provides the following advantages to an enterprise: increases its resistance to the negative impact of external and internal market factors, forms input barriers against appearance of new and development of existing competitors, preserves and protects the obtained market positions by means of formation of stable and long-term competitive advantages, increases profitability of the available components in the business portfolio, etc. The article offers a model of formation of business areas, which envisages passage through three stages: detection of the market interconnections between the business portfolio components, formation of business areas on its basis, assessment of the portfolio equilibrium on the basis of the formed business areas and final selection of business areas, which would ensure the best indicators of equilibrium. The article offers a structural and logic scheme of strategic marketing management of the business portfolio, which is based on availability of business areas. Unlike the previous ones, the content of its stages envisages the business portfolio management starting from the second level of aggregation (from the level of business areas and not individual strategic business units and supporting types of activity. The offered scheme considers three situations of business portfolio management depending on the degree of its equilibrium. The article provides a method of selection of marketing strategies of development of business areas that depend on the degree of equilibrium of the portfolio and its resource potential.
ADVANCES IN DECISION ANALYSIS AND SYSTEMS ENGINEERING FOR MANAGING LARGE-SCALE ENTERPRISES IN A VOLATILE WORLD: INTEGRATING BENEFITS, OPPORTUNITIES, COSTS AND RISKS (BOCR) WITH THE BUSINESS MOTIVATION MODEL (BMM)
Tom FEGLAR; Jason K.LEVY; Tatiana FEGLAR; Tomas FEGLAR,JR.
Over the past few decades, innovations in Information and Communication Technologies (ICT)have led to a significant increase in the complexity of enterprise information systems. This has led to new challenges for enterprise architects, systems engineers, business managers and other decision makers who must cope with the complexity of business plans and processes (particularly automated engineering processes). In order to better manage this complexity, the Business Rule Group (BRG) has put forth the Business Motivation Model (BMM). The original BMM uses a SWOT (Strength,Weakness, Opportunity, and Threat) decision analysis approach. However, the SWOT framework contains significant limitations with respect to decision making and ICT risks, hampering the decision making ability of enterprise architects, business managers, engineers, and other decision makers. The AHP (Analytic Hierarchy Process) and ANP (Analytic Network Process) are among the most widely used decision making tools: they commonly implement a Benefit - Opportunity - Cost - Risk (BOCR)analysis to improve the effectiveness of business decision making. A new approach is put forth that replaces the original SWOT assessment with an ANP-based BOCR analysis. As well, the original BMM is modified and applied in a Component Architecture Framework (CAF).
Gabrielsson, Jonas; Tell, Joakim; Politis, Diamanto
Recent calls to close the rigour-relevance gap in business school education have suggested incorporating principles and ideas from action learning in small business management education. In this paper we discuss how business simulation exercises can be used as a platform to trigger students' learning by providing them with a platform where they…
Business game can be used not only as an educational tool for the development of decision making ability, but also can be used for supporting the knowledge creation activity in organizations. In this paper, some conceptual considerations to meanings of the business game in the knowledge creation activity by using the knowledge creation theory and other related theories are given,and business game activity concept which refers to game play and development is proposed. Then focusing on the business game activity as an instantiation of the knowledge creation activity, and a Web based gaming activity support system based on the former system called YBG that enables us to play and develop many business games through the standard web browser is proposed. This system also provides us a lot of opportunities to play and develop the business games over business game communities.
Victor Antonio Barros Belmonte
Full Text Available The present study was to examine, from two case studies, management processes (strategic planning, management control systems and human resources and cultural (succession and organizational culture two family businesses in the state of São Paulo. Concepts were discussed, and specific features, as well as factors related to organizational management of family businesses (planning, control, people management, culture and succession to support the studies described. Through interviews and observation of routine business, it was concluded that there is evidence that the management in Company "B" moving towards professionalization, due to be developing a formal strategic planning. This company already has clear goals for employees and creating an area of people management. In contrast, Company "A", still needs to improve its organizational structure, as there is lack of planning, strategies and formal actions, so that decisions are focused on owners and taken in light of action-reaction.
The goal of this study is to describe and summarize how the accounting standards can promote managerialdecisions and influence business environment. The unified, standardized accounting information system willlead to new types of analysis and data, furthermore with the possible integration of new indicators from thebusiness management of certain countries. The results of applied regression model support that the greaterdemand for more informative and conservative accounting earnings due to pe...
Jurij Jaklic; Peter Trkman; Ales Groznik; Mojca Indihar Stemberger
In today’s global market the main focus of competition is not only between different companies but also between supply chains. Technological changes and organizational improvements are important for effective supply chain management (SCM), however, the main cause of SCM improvements is not the implementation of an information system (IS) itself, but rather a change and an integration of business processes. The paper summarizes the most important concepts of SCM and specifically concentrates o...
Full Text Available Business Information Exchange is an Internet Secure Portal for secure management, distribution, sharing, and use of business e-mails, documents, and messages. It has three applications supporting three major types of information exchange systems: secure e-mail, secure instant messaging, and secure sharing of business documents. In addition to standard security services for e-mail letters, which are also applied to instant messages and documents, the system provides innovative features of privacy and full anonymity of users and their locations, actions, transactions, and exchanged resources. In this paper we describe design, implementation, and use of the system.
New Automated Management Information Center (AMIC) employs innovative microcomputer techniques to create color charts, viewgraphs, or other data displays in a fraction of the time formerly required. Developed under Kennedy Space Center's contract by Boeing Services International Inc., Seattle, WA, AMIC can produce an entirely new informational chart in 30 minutes, or an updated chart in only five minutes. AMIC also has considerable potential as a management system for business firms.
The author is fairly familiar with the work dimensions of a business manager and has pretty much attended most of the professional development "how-to" sessions on everything from asset management to school budgets and beyond. When she thinks about what business managers do in schools and how much of what they do actually adds value, she realizes…
Tahar, Sadri; Niemeyer, Cornelius; Boutellier, Roman
In the context of new public management reforms, many business management concepts were transferred to universities. Most studies on the transfer of business management concepts to universities show that transfers were not as successful as expected. These studies also provide nuances as to why it is such a delicate matter. However, a basic…
Barger, Anthony A.; Zabicki, William B.
Approved for public release; distribution is unlimited MBA Professional Report In this thesis, we examine how businesses with social responsibility as part of their core strategy use related management control systems within Harvard Business School Professor Robert Simons' business strategy control model. The model explains the interaction of four control levers (Beliefs Systems, Boundary Systems, Interactive Control Systems, and Diagnostic Control Systems) to balance business strategy....
Fredy Jingga; Natalia Limantara
Model design for Restaurant Management System aims to help in restaurant business process, where Restaurant Management System (RMS) help the waitress and chef could interact each other without paper limitation. This Restaurant Management System Model develop using Agile Methodology and developed based on PHP Programming Langguage. The database management system is using MySQL. This web-based application model will enable the waitress and the chef to interact in realtime, from the time they a...
Bokareva V. B.
In article the basic ways of rationalization of social technologies to a control system of small business are resulted. In their basis social technologies social management of small business activity.
JAVED, AAMIR; SHARBAFI, BAHAREH
Abstract Successful organizations at present, manage their business activities in an effective manner. Since the significance issue to stay in competitive markets is to improve the business process sequentially, well-defined business process management can increase the competitive advantages to an advanced quality at a lower cost. In fact,business process management (BPM) applied as a comprehensive approach for managing the organizational pro...
随着信息化的发展，个体商户实现数字化管理必将成为一种趋势。系统采用结构化设计思想，使用Microsoft Visual Studio作为主要开发工具，基于C/S架构实现对个体商户多领域资源管理，为中小型个体商户提供了数字化管理解决方案。%With the development of information technology, individual businesses realize the digital management will become a trend. The system uses a structured design, using Microsoft Visual Studio as the main development tool for individual businesses to achieve multi-domain resource management based on C/S architecture, provides digital management solutions for small and medium businesses individual.
Dumond, Ellen J.; Johnson, Thomas W.
Purpose: The purpose of this paper is to provide insight into quality management for business education. The paper provides business schools and Association to Advance Collegiate Schools of Business (AACSB) with information about two different quality standards and suggests how the AACSB accreditation process might be strengthened--thereby…
Tang, Yiming; Rose, Susan
Globalization is a key factor in the success of business organizations today, impacting many aspects of management performance. Understanding the global business environment has therefore become a key objective in the teaching of international business on Executive MBA programs. Drawing on the theory of experiential learning, this study examines…
Calafat Marzal, Maria Consuelo; Martí Selva, María Luisa
We are glad to announce the 1st International Conference on Business Management “New Challenges in Business Research” that will be held in the Faculty of Business Management and Administration of the Universitat Politècnica de València (Valencia, Spain) on 2nd – 3rd of July, 2015. The aim of the conference is to give researchers the opportunity to get together and present unpublished and relevant research studies about different topics on business management and economics. We belie...
Full Text Available The Agriculture business domain, as a vital part of the overall supply chain, is expected to highly evolve in the upcoming years via the developments, which are taking place on the side of the Future Internet. This paper presents a novel Business-to-Business collaboration platform from the agri-food sector perspective, which aims to facilitate the collaboration of numerous stakeholders belonging to associated business domains, in an effective and flexible manner. The contemporary B2B collaboration schemes already place the requirements for swift deployment of cloud applications, capable of both integrating diverse legacy systems, as well as developing in a rapid way new services and systems, which will be able to instantly communicate and provide complete, “farm-to-fork” solutions for farmers, agri-food and logistics service providers, ICT companies, end-product producers, etc. To this end, this conceptual paper describes how these requirements are addressed via the FIspace B2B platform, focusing on the Greenhouse Management & Control scenarios.
Schuster, Thomas; Weiß, Peter
In this paper a novel approach and thinking to foster the derivation of competence and skill requirements by business process models is presented. Management of intra- and inter-organizational business processes is a significant issue that influences a company's success. A multitude of competence models, standards and frameworks exist. Furthermore, current resource models in business process management solutions are not sophisticated and adequately reflecting the needs of collaborative resour...
Managing IT like a business demands integrated and systematic business and IT insight ? the kind of integration and systematic insight that SAP has spent the last 35 years helping the world?s leading companies achieve. Best-run businesses use SAP® solutions to automate key business processes so they can close the gap between strategy and execution. Best-run businesses drive clarity into their organizations by gaining insight for improved performance, efficiency for optimized operations, and flexibility to adapt quickly to changing circumstances.Like best-run businesses, best-run IT organizatio
Full Text Available In today’s global market the main focus of competition is not only between different companies but also between supply chains. Technological changes and organizational improvements are important for effective supply chain management (SCM, however, the main cause of SCM improvements is not the implementation of an information system (IS itself, but rather a change and an integration of business processes. The paper summarizes the most important concepts of SCM and specifically concentrates on the importance of business process management (BPM in supply chains, because full advantages can be realized when business processes in the supply chain are well defined, integrated and managed. The main purpose of this paper is to show that successful SCM calls for the maturity of supply chain processes in all involved companies and at the supply chain level, which can be realized by using effective BPM methods. A necessary condition for growing of SCM in terms of supply chain process maturity levels is an inter-organizational information system development and process renovation. Yet, BPM should not be considered as a one-time project of IS implementation and process change, but as a permanent process performance measurement, analysis and continuous improvement of the supply chain processes. The concepts are illustrated with a case study of fuel supply process.
In this article I will argue that the use of learning content management systems is also justified in full-time education, especially in business education and communication studies. Nowadays not only multinational companies, but domestic medium enterprises also manage the training of new employees and existing staff with LCMSs. Companies in…
Almutairi Raed; Dr. Djamal Ziani
As companies enter into the digital world, information technology is playing a major role in bringing process improvements to the forefront of business management. In the recent decades, many organizations have struggled to redesign and improve their business processes to reduce their total cost. The main contribution of this research study is to propose an intelligent framework that possesses the ability to employ a database of best practices, business standards, and business act...
Emmersberger, Christoph; Springer, Florian; Wolff, Christian
Location-based Services (LBS)  have already started their market penetration process and several platforms capable of running LBS are available. With the number of LBS increasing, the current development is targeting consumer applications, although LBS have a high potential for enhancing business processes in companies as well. Considering business process optimization, one concept recently discussed in the field of Business Process Management (BPM)  is Event-Driven Business Process Man...
Business Process Management (BPM) solutions provide full integration between business and IT requirements, ensuring that the business requirement adapt more easily to the environmental changes. Given that today's business environment is characterized by ever growing dynamism, the use of BPM solutions can provide additional consistency and opportunities for rapid alignment to change. In this article we discus some of the standards and technologies for BPM solutions, we present several proposal...
Mandják, Tibor; Szántó, Zoltán
Purpose – By analyzing organizations as social actors and business relationships as social relationships, sociology can improve business relationship management. This paper aims to explore the issues involved. Design/methodology/approach – A business relationship is an interactive exchange between two organizations embedded in a network of business connections. The paper reviews theories of social actions and social actors and the concepts of economic field and embeddedness to illustrate ...
Moriarty, R T; Moran, U
As competition increases and costs become critical, companies that once went to market only one way are adding new channels and using new methods - creating hybrid marketing systems. These hybrid marketing systems hold the promise of greater coverage and reduced costs. But they are also hard to manage; they inevitably raise questions of conflict and control: conflict because marketing units compete for customers; control because new indirect channels are less subject to management authority. Hard as they are to manage, however, hybrid marketing systems promise to become the dominant design, replacing the "purebred" channel strategy in all kinds of businesses. The trick to managing the hybrid is to analyze tasks and channels within and across a marketing system. A map - the hybrid grid - can help managers make sense of their hybrid system. What the chart reveals is that channels are not the basic building blocks of a marketing system; marketing tasks are. The hybrid grid forces managers to consider various combinations of channels and tasks that will optimize both cost and coverage. Managing conflict is also an important element of a successful hybrid system. Managers should first acknowledge the inevitability of conflict. Then they should move to bound it by creating guidelines that spell out which customers to serve through which methods. Finally, a marketing and sales productivity (MSP) system, consisting of a central marketing database, can act as the central nervous system of a hybrid marketing system, helping managers create customized channels and service for specific customer segments. PMID:10107959
The management and implementation of unique resources contribute to the creation of a sustainable competitive advantage that has a positive impact on the owner of the resource’s profits. Customer relationship management becomes very important because customers with their own personal devices and options such as cloud computing, social media and mobility have converged into a renewed driving force expecting organisations to remember their experiences. These experiences should not been stored i...
Full Text Available It has become increasingly difficult to ignore the importance of business value of information system. Over the past few years researchers have high lightened the need of information system in business field. More over individuals, organizations and countries are investing considerably in information system. It is widely observed that IS investment enable firms to achieve competitive advantage and enhance core competencies to improve their performance and gain more profit. As a result Effective Business Value of Bal Information System (EBVBIS is at the heart of our consideration in this research paper. This paper seeks to address the following questions. What is meant by business value of information system? How can we measure business value of information system? What is the importance of information system in new e- business era? It has been widely observed that with the passage of time as the quick changes are taking place in information system the above questions are gaining importance in the field of business. As the deliberation lies in proper selection of technology and its proper utilization to enhance the performance of a business in education sector.
Full Text Available Considering increased competition nowadays, businesses strive to gain competitive advantage, increase their economic indicators, work productivity and efficiency, reduce costs and get other benefits through implementation of integrated information systems. By improving internal processes and financial performance of the company, the general business performance could be influenced by the deployment of such information system (IS. In order to identify tangible and intangible benefits of IS implementation, influence on business performance, business processes and areas that are being affected, analysis of scientific literature, research synthesis and generalizations have been made.
Taran, Yariv; Chester Goduscheit, René; Boer, Harry
This paper focuses on the challenges related to, and the risk management needed in, the process of business model innovation. Business model innovation may involve hefty investments, high levels of uncertainty, complexity and, inevitably, risk. Although many firms follow a first mover strategic...... industrial firms, we discuss the reasons that led to these failures, and outline various possible solutions for practitioners to manage business model innovation adequately....
This thesis addresses the area of business process management and focuses on business process modelling and optimization. Within the document there is a list of currently most popular notations and approaches. Current trends are focusing on holistic approaches towards business process management. A number of relations among different popular approaches, methodologies and tools have also been exposed in this document. The greatest emphasis is given to describing the most common challenges a...
Knowledge management (KM) is increasingly recognised as a strategic practice of knowledge-intensive companies, becoming an integral part of an organisation's strategy to improve business performance. This paper provides an overview of business process modelling applications and analyses the relationship between business process modelling and knowledge management projects. It presents the case study of Croatian leading banks and the insurance company, discussing its practical experience in con...
MILITARU Madalina; CHENIC (CRETU) Alina Stefania
In business, risk lurk at every turn, competitor innovations that threaten the viability of the products or services of a company, new players in the market place, adverse trends in commodity prices, currencies, interest rates or the economy. The paper aims to highlight the implications of risk management to business success. We analyzed different types of risks and pointed out that risk management is an important part of planning for businesses.
Research Question (RQ): The topic area of this research study is to improve the quality of business communication in education.Purpose: This article presents a framework of procedures to improve business communication in a public institution in the field of education and its aim is to involve all fields of management. The added value relates to the field of business communication inside and outside a public institution.The focus of this research is based on the administrative management of th...
柳海; 钟晓虎; 刘策; 黄毅; 高志谦; 梁桥
In recent years, Chinese enterprises have introduced the quality management and control system, HSE management and internal control system. But there are still many problems, such as the leading agency of the management system only for its own business, repeated files and process records in different management systems, the different requirements of job responsibilities among management systems, multi-management systems required for repeated supervisions and audition and so on. Therefore, we should integrate enterprise＇s management and control systems from four aspects, the unity of business processes and management and control systems, the basic pattern of management and control system integration, the implementation approach of management and control system integration, the internal application and external audition of the management and control system after integration.%当前，中国石油企业相继引入质量管理、HSE管理和内部控制体系，但还存在各管理体系牵头机构各自为政、管理体系间文件和过程记录重复、各管理体系对岗位职责标准要求不一、多管理体系所需的监督及审核次数多等问题。因此，应从业务流程与管控体系的统一、管控体系整合的基本模式、管控体系整合的实现途径、管控体系整合后的内部应用及外审应对四个方面对企业管控体系进行整合。
It has important significance for tobacco business enterprises to develop information system of human resource management. Firstly, this paper analyzed the plight existing in the construction of human resource management system in tobacco business enterprises. Secondly, it researched and studied the planning and design of human resource management information system of Guizhou Tobacco Business Company from three perspectives: target, overall function and specific module. Thirdly, it introduced the construction progress of Guizhou tobacco Business’s human resource management information system. Finally, it gave a summary and outlook about human resource management information system.%开展人力资源管理信息系统建设，对于烟草企业的管理有着重要的意义。本文分析了烟草企业人力资源管理系统建设存在的困境；从建设目标、总体功能规划、具体功能模块规划三个角度，研究和探讨贵州烟草商业人力资源管理信息系统的规划与设计；介绍了贵州烟草商业人力资源管理信息系统的建设进展情况；并对人力资源管理信息系统的建设进行了总结与展望。
Sund, Kristian J.; Bogers, Marcel; Villarroel, J. Andrei;
The search for new business models forces established companies to experiment with organizational designs — and leads to tensions that should be anticipated and carefully managed.......The search for new business models forces established companies to experiment with organizational designs — and leads to tensions that should be anticipated and carefully managed....
Organizational and management structure influence the ability of business subject to achieve the targets. Properly chosen organizational and management structure based on business strategy and reflects the influence on society. In today’s rapidly changing market environment, the company chose a flexible organizational structure that allows them to rapidly respond to customer needs. Neither organizational and management structure is not universal, and each organizational and management structu...
Brikend Aziri; Izet Zeqiri; Sadudin Ibraimi
Human resource management has grown to become one of the most important issues in nowadays business management. Human resources are without a doubt the most specific and some might argue the most important resource. Therefore business organizations, around the world are treating human resources as their most valuable and scars resource. Unlike other inputs and resources, human resources that is the employees are a long-term investment that must be carefully managed. Managing human resources n...
Full Text Available The goal of this article is to present the possibility of using Diagnosis- Related Groups (DRG in the hospital management process and to analyse the need for business performance management on the part of hospital management staff. The following research methods were used: literature analysis, case studies, and poll analysis. It is not possible to increase the effectiveness of operation of healthcare entities without increasing the importance of IT systems and using DRG more effectively in the management process. Training users in IT and the use of DRGs is important to achieving hospital effectiveness. The increased importance of analyses and planning in a hospital should be reflected in the organisational structure of service providers. Hospital controllers should have a similar role to those present in most companies in other industries.
Full Text Available Present companies require of complex businesses models with an organizational structure, processes and systems that must explicitly be designed. The task to design these business models is clearly interdisciplinary, since it requires knowledge of business development, different processes that happen in the company and of the processes management and technological applications. In software engineering context, it would be advisable to be able to count on a system of methods, tools and techniques that allow reusing the best practices during software development process, according to each one of the processes that are implemented in each domain. On this basis, in this work we propose an integral referential theoretician framework and a methodology that includes from requirements analysis to processes monitoring, supporting analysis, design, and modeling and configuration stages, through patterns use. The proposal methodology is conformed by two macro-processes: the first one related to the creation of the process itself. The second one corresponds to the administration, and includes: maintenance, administration of the process in production and the monitoring through management indicators.
Rose Swapna; Raja K.G.
Business transformation is a key executive management initiative that attempts to align an organization’s initiatives relating to people, process and technology more closely with its business strategy and vision. In order to bring business transformation, talent management is very much necessary. Talent management is identifying, recruiting, hiring and developing people with strong potential to succeed in an organization.
The subject of this thesis is management games in learning process of business skills, Case: Global Management Challenge Finland. The thesis seeks to find out how different management games are used worldwide in learning business skills, it introduces the biggest strategic and management game: Global Management Challenge, studies the case of this game in Finland, discusses how management games could help students learn different business skills and proposes future training programs for thi...
Rachel J. C. Chen
Full Text Available Companies understand the importance of monitoring and managing their environmental impacts and aim to integrate, with consistent quality control, effective reduce-reuse-recycle programs and risk preventions. By building an integrated sustainable business and development system to meet certain environmental standards, many companies are eligible to be “green” certified. Companies may consider recognizing global visions on sustainability while implementing local best practices. An integrated sustainable business and development system includes talent management, sustainable supply chain, practicing strategies of leveraging resources effectively, implementing social responsibilities, initiating innovative programs of recycling, reducing, and reusing, advancing leaders’ perceptions towards sustainability, reducing innovation barriers, and engaging sustainable practices strategically.
Full Text Available From the perspective of financial or managerial accountant, subject of interest in this paper is the relationship of financial and managerial accounting in the hotel business. Being necessary functions within the business system of hotel company, their mutual connection as well as their differences are explained. The management of hotel company makes decisions based on accounting information from both parts of accounting. As support to hotel management in decision-making, financial accountant provides financial information about past events, while managerial accountant provides non-financial information oriented toward future. The example above is just one out of many specific tasks, which are performed by accountants of specific part of hotel accounting system. Without their support, the management could not make correct and timely decisions with certainty. The importance of the roles of financial and managerial accountant is reflected through need for a wide knowledge in the field of accounting in specific business conditions of hotel industry.
Epure Danut Tiberius; Cusu Dorinela; Teliceanu Claudiu Daniel
Through this paper we intend to analyze the management process of a business incubator. To achieve our aim we will use for example the Business Incubator located in Mangalia developed by the Establishment and Development of Business Incubators Project in Romania, a program initiated by The Agency for Implementing Projects and Programmes for SMEs (AIPPSME) and United Nations Development Programme (UNDP). The main aspects considered in this work are related to the administrator selection proced...
Tan, Adrian; Evans, Stephen; McAloone, Tim C.
to the products once they were sold and handed over to the customer. This situation is now changing rapidly, with industry creating environmentally superior products in environmentally superior factories using environmental supply chains. However, if industrial systems are to become sustainable they also need...... relationships to customers and radically reduced the environmental effects. • Steelcase is the world’s largest manufacturer of office furniture. The development of their products is based on user-centred insights where work, workers and workplaces are studied intensively to create new solutions of furniture...... between customers and the company. Half of their business is from existing customers, and considering the durability and long product life, this is very high. • SCA Hygiene Products is a global manufacturer of paper based hygiene products (paper towels, nappies, feminine hygiene products, etc...
This PowerPoint presentation provided a brief overview of Alcan, an aluminium producer with operations in Quebec and in several other markets and countries. Alcan's strategy regarding climate change involves both short term and long term objectives and a public commitment to reducing the emissions of greenhouse gases (GHG). Alcan has implemented a company-wide GHG management program called TARGET, which involves measuring, monitoring and better management of emissions inventory. The TARGET program includes: measurement of data, quality assurance and reports; communications and public relations; improved processes; risk management systems; development of emissions trading systems; and support of functional groups. Alcan has also implemented voluntary GHG emissions reductions measures, encourages broad participation of GHG emissions reduction initiatives, and promotes economic growth and long term durability. figs
Fox-Wolfgramm, Susan J.
This paper presentation will focus on the application of self leadership and strategic management concepts to help make sense of the current global financial crisis and its critical connection with our future business professionals' perceptions of ethical behavior. The author will explore ideas that lead to the strengthening of business students'…
Raudaskoski, J. (Jukka)
Project management is a discipline that manages projects, both domestic and international, so that they are completed successfully in time and according to project plan. In international and especially in Russian business context, project management is vital tool in order to fulfill customers’ need and solve possible cross-cultural problems and in this way foster new possibilities for new project opportunities for project providers. Russian business environment is approaching to the Weste...
The article is devoted to the analysis of process management approach. The main understanding of process management approach has been researched in the article. The definition of process and process management has been given. Also the methods of business process improvement has been analyzed, among them are fast-analysis solution technology (FAST), benchmarking, reprojecting and reengineering. The main results of using business process improvement have been described in figures of reducing cy...
Chaliy, Sergey; Chala, Oksana
In the presented work the problem of management business-processes with changeable structure is considered and situational based approach to its decision is offered. The approach is based on situational model of management business-process according to which process is represented as a set of situations. The script defining necessary actions is connected with each situation. Management of process is carried out by means of the rules formalizing functional requirements to processes.
During the recent recession, many businesses have had to take severe measures to cut costs. The Department of Defense has also been faced with the need to cut costs to offset the expense of the Gulf War and a shrinking budget due to the fall of communism around the world. With the collapse of the Warsaw Pact and dissolution of the Soviet Union, there has been an increasing demand to reduce the defense budget to provide the so-called ''peace dividend'' to deal with social and economic problems at home. President Bush's State of the Union Message in February 1992 called for deeper cuts than the 25% previously anticipated. It also called for these cuts to occur sooner than expected with $50 billion in defense cuts anticipated over the fiscal 1992--1997 period. The Department of Defense plan for force resizing calls for 25-30% reductions over time. This report discusses how the department of defense is trying to deal with the management of this crisis
Nuclear Power Corporation of India Limited (NPCIL) is responsible for the design, construction, commissioning and operation of nuclear power plants in India for electricity generation. NPCIL presently has fourteen units in commercial operation. Over the last few years, the performance of Indian nuclear power plants have registered a marked improvement. This has been achieved through sustained and systematic efforts to upgrade all aspects of the plant activities on one hand and on the other, development and implementation of latest tools, techniques and management systems to further enhance their effectiveness. In addition, development and implementation of International Standards on Environmental, Safety and Quality Management have been institutionalized for continual improvement. WANO (World Association of Nuclear Operators) Peer Reviews are also being conducted. The present paper is an attempt to present a case study of Nuclear Power Corporation of India Limited in view of the changing perceptions on environmental management and overall business plan. (author)
Slepniov, Dmitrij; Wæhrens, Brian Vejrum; Gubi, Ebbe
the operations configurations have been changing over time and affecting the overall business system. The paper identifies the key determinants and outcomes of this change. Moreover, it proposes how the design of operations configurations can be improved through the development of a distinct systemic approach......Companies are actively seeking new competitive advantages by changing the location and ownership of their manufacturing processes. This process results in increasing fragmentation and dispersion of global business systems of companies. The purpose of this paper is to identify how companies may...... improve the integration of such business systems. The paper draws on a case study of a Danish industrial equipment firm. The paper describes and analyzes the company’s operations network configurations, which lay at the foundations of the company’s global business system. It is demonstrated how...
Camilo, Ocampo; Botella López, Pere
Workflow Management (WM) is an emerging area that involves cross-disciplinary fields as Database, Software Engineering, Business Management, Human Coordination. A Workflow Management System (WMS) is a software tool to automate Business Processes (BPs) and coordinate people of an organization. BPs are a set of linked procedures concentrated on reaching a business goal, normally following a set of procedural rules. This work presents the OBJECTFLOW(2) project, result of ...
Wattanasin, Nich; Peng, Zhaoping; Raine, Christine; Mitchell, Mariah; Wang, Charles; Murphy, Shawn N
The Partners Healthcare Research Patient Data Registry (RPDR) is a centralized data repository that gathers clinical data from various hospital systems. The RPDR allows clinical investigators to obtain aggregate numbers of patients with user-defined characteristics such as diagnoses, procedures, medications, and laboratory values. They may then obtain patient identifiers and electronic medical records with prior IRB approval. Moreover, the accurate identification and efficient population of worthwhile and quantifiable facts from doctor's report into the RPDR is a significant process. As part of our ongoing e-Fact project, this work describes a new business process management technology that helps coordinate and simplify this procedure. PMID:18999043
Andreas Dittmar Weise
Full Text Available Words like Business Management (BM and Facility Management (FM are well known as separate management methods. FM offers transparency about their property costs and exploitation, starting from the planning phase until its demolition. The investor sees this in the property invested capital and its recoverable yield. This means they also want a profit with their real estates. Besides this, changes in the social and environmental requirements become necessary to adapt the properties. The solution is called Intelligent Building. Its primary aim is to collect and select previous knowledge and information about Facility Management and Business Management. It is an application, mainly with sight to characterize and describe the possibilities of use of intelligent buildings as a combination of Facility and Business Management. This paper is an indirect survey carried out through a documental procedure in the form of a bibliographic research and theoretician study. Intelligent Building as combination of FM and BM is new, but in our times necessary to satisfy the needs of the demand. This type of building needs to be flexible in its structure and services, open for changes in environmental requirements, e.g. saving energy, and needs a lot of technology to realize their functions. Consequently, it will be sustainable for a value enhancement. With a Computer Aided Facilities Management system this is possible and the company will be more flexible in relation to the competitors and future changes.
Ron S. Kenett
Full Text Available The National Institute of Standards and Technology in the US has estimated that software defects and problems annually cost 59.5 billions the U.S. economy (http://www.abeacha.com/NIST_press_release_bugs_cost.htm. The study is only one of many that demonstrate the need for significant improvements in software development processes and practices. US Federal agencies, that depend on IT to support their missions and spent at least $76 billion on IT in fiscal year 2011, experienced numerous examples of lengthy IT projects that incurred cost overruns and schedule delays while contributing little to mission-related outcomes (www.gao.gov/products/GAO-12-681. To reduce the risk of such problems, the US Office of Management and Budget recommended deploying an agile software delivery, which calls for producing software in small, short increments (GAO, 2012. Consistent with this recommendation, this paper is about the application of Business Process Management to the improvement of software and system development through SCRUM or agile techniques. It focuses on how organizational behavior and process management techniques can be integrated with knowledge management approaches to deploy agile development. The context of this work is a global company developing software solutions for service operators such as cellular phone operators. For a related paper with a comprehensive overview of agile methods in project management see Stare (2013. Through this comprehensive case study we demonstrate how such an integration can be achieved. SCRUM is a paradigm shift in many organizations in that it results in a new balance between focus on results and focus on processes. In order to describe this new paradigm of business processes this work refers to Enterprise Knowledge Development (EKD, a comprehensive approach to map and document organizational patterns. In that context, the paper emphasizes the concept of patterns, reviews the main elements of SCRUM and shows how
Orriens, Bart; Heuvel, Willem-Jan V./D.; Papazoglou, Mike
SOA-enabled business processes stretch across many cooperating and coordinated systems, possibly crossing organizational boundaries, and technologies like XML and Web services are used for making system-to-system interactions commonplace. Business processes form the foundation for all organizations, and as such, are impacted by industry regulations. This requires organizations to review their business processes and ensure that they meet the compliance standards set forth in legislation. In this paper we sketch a SOA-based service risk management and auditing methodology including a compliance enforcement and verification system that assures verifiable business process compliance. This is done on the basis of a knowledge-based system that allows integration of internal control systems into business processes conform pre-defined compliance rules, monitor both the normal process behavior and those of the control systems during process execution, and log these behaviors to facilitate retrospective auditing.
Monica Philippart; Waldemar Karwowski
Employee knowledge and cognitive skills are key assets to achieving business success, yet are often mismanaged. By promoting the human-centered design approach, the discipline of human factors and ergonomics (HF/E) can significantly contribute to optimizing business processes through effective management of employee knowledge. However, a comprehensive methodology is needed to help organizations integrate the HF/E principles across various business processes. This paper introduces a novel meth...
Gabriel Vianna Schlatter; Patricia Alejandra Behar; Eliseo Berni Reategui
This paper presents a survey conducted on users of an online business simulation for an undergraduate Business Administration course. Previous research on the use of business simulations described the validity of this resource as a method for developing managerial skills, as well as the perceptions of students about the experience. However, few studies sought to directly assess which management competencies are built through the use of simulators. In this study, students expressed their perce...
The paper sets out from a central proposition that the concept of social adaptive case management (SACM) bears on the evolution of modern businesses in enterprise. Social ACM makes the business case and the active components (information, processes, knowledge, etc.) become active social network elements and connecting knowledge workers. It allows the social network, flexible dialogue and cooperation in the adaptation of knowledge workers and processing complex business cases. It also offers a...
Dublin Business School is Ireland’s largest independent higher education college offering over 100 accredited courses in business, arts, law, psychology, IT and more to over 9,000 students. In November 2006, Dublin Business School identified a niche in the marketplace for a postgraduate programme in library studies delivered on a part-time evening basis. DBS was ideally positioned to offer this programme as it has highly experienced faculty in IT and Management and strong links to industry...
Corina Pop Sitar
The strategic importance of the services has increased recently because many countries have turned into real service economy. This article aims to help managers to optimize their decision regarding the purchasing process of business services. The article starts with describing the business services and their importance. We concentrate our attention also to the important role that purchasing department has in the procurement process of the business services. Next, we present some findings from...
Miahkov, Denys V.; Dybach, Inna L.
A combination of two important economic categories – the working capital and the business ventures is examined. The aim of the research is a methodical support of the business ventures during the process of planning, engagement and management of the working capital. A method of working capital planning has been analyzed and the most useful one among the current methods has been identified. The direction in which the business venture has to operate, within the framework of the working capital,...
More than 40 years ago the Department of Energy (DOE) developed a unique contractual instrument called a management and operating contract, to be used for the operation of our weapons production plants and the national laboratories. The contracts are very broad in scope. There is no output objective set forth in the contract. There are no cost targets, nor any contractually motivated cost objectives. Performance is measured against criteria which is often subjective. The time has come to make changes in the structure of these contracts to reflect changes in the work being performed and to make the contractors more accountable. DOE's work now, at these sites, and for years to come, consists largely of major project-type work such as environmental restoration which lends itself to a more definitized structure. DOE is in the process of implementing a work order authorization control system (task order contracting) under its management and operating contracts. Target date for implementation for our for-profit contractors is FY 1992, and for the non-profit contractors is FY 1993. Under this system, requirements will be contracted for as entities of work and contractors will be held accountable for performance, schedules and costs. Billings, payments and award fee will be tied to the specific planning objectives set forth in the tasks, including costs and schedules. Incentives will be provided for outstanding performance, fee may be withheld if performance is unacceptable. These changes will necessitate more DOE oversight of contractor operations and sound business support systems, as well as effective management disciplines. US DOE will perform business management reviews to assure contractors' systems are adequate and to support this form of contracting. The Contractor Procurement Systems Review Program will be enhanced to assure good subcontractor procurement practices
The PFI (Private Finance Initiative) is a new method to construct, maintain and manage public facilities by using private capital, management skills, and technical abilities. This article described business model and related problem for making use of PFI for the management of low-level radioactive wastes produced at reactors and nuclear fuel facilities of research institutes, universities and others. This service projects could provide public services with higher quality while reducing the business costs to the country and the local authority. Social impacts, business models and risks of the projects had been assessed. (T. Tanaka)
Full Text Available Way of innovation to the consumer is often difficult for many reasons. One of the main the application of traditional management concepts where they do not work in small businesses. Together with the inability of innovators from science to bring their idea to the finished product state, which is in demand in the market, traditional concepts often lead to failure. The author of this article explores innovative approaches to the management of small businesses. Innovative approaches form the basis for making model continuously updated management decisions. The model takes into account the characteristics of small business and its capacity to innovate.
Ackhurst, Trent B.; Peverelli, Romina P. [PIMS - Pipeline Integrity Management Specialists of London Ltd. (United Kingdom).
It is a best-practice Oil and Gas pipeline integrity and reliability technique to apply integrity management cycles. This is conforms to the business principles of continuous improvement. This paper examines the integrity management cycle - both goals and objectives and subsequent component steps - from a business perspective. Traits that businesses require, to glean maximum benefit from such a cycle, are highlighted. A case study focuses upon an integrity and reliability process developed to apply to pipeline operators. installations. This is compared and contrasted to the pipeline integrity management cycle to underline both cycles. consistency with the principles of continuous improvement. (author)
Elaine Ramsey; Lynn M. Martin; Patrick Ibbotson; Craig M Parker
We are pleased to present this AJIS featured theme on Small Business and Information Systems, which is the result of a merger between AJIS and the Journal of Information Systems and Small Business. The co-editors of both journals felt that the merger would help raise the profile of small business research in Australia (since AJIS is more highly recognised than JISSB) and that it would increase the number of publications in AJIS. It is also a global featured theme, with papers from Australia, ...
Newton, D. Dean [Oak Ridge Operations, Oak Ridge, TN 37830 (United States)
This abstract provides a comprehensive plan supporting the continued development and integration of all waste operations and waste management business systems. These include existing systems such as ATMS (Automated Transportation Management System), RadCalc, RFITS (Radio Frequency Identification Transportation System) Programs as well as incorporating key components of existing government developed waste management systems and COTS (Computer Off The Shelf) applications in order to deliver a truly integrated waste tracking and management business system. Some of these existing systems to be integrated include IWTS at Idaho National Lab, WIMS at Sandia National Lab and others. The aggregation of data and consolidation into a single comprehensive business system delivers best practices in lifecycle waste management processes to be delivered across the Department of Energy facilities. This concept exists to reduce operational costs to the federal government by combining key business systems into a centralized enterprise application following the methodology that as contractors change, the tools they use to manage DOE's assets do not. IWITS is one efficient representation of a sound architecture currently supporting multiple DOE sites from a waste management solution. The integration of ATMS, RadCalc and RFITS and the concept like IWITS into a single solution for DOE contractors will result in significant savings and increased efficiencies for DOE. Building continuity and solving collective problems can only be achieved through mass collaboration, resulting in an online community that DOE contractors and subcontractors access common applications, allowing for the collection of business intelligence at an unprecedented level. This is a fundamental shift from a solely 'for profit' business model to a 'for purpose' business model. To the conventional-minded, putting values before profit is an unfamiliar and unnatural way for a contractor to operate
This abstract provides a comprehensive plan supporting the continued development and integration of all waste operations and waste management business systems. These include existing systems such as ATMS (Automated Transportation Management System), RadCalc, RFITS (Radio Frequency Identification Transportation System) Programs as well as incorporating key components of existing government developed waste management systems and COTS (Computer Off The Shelf) applications in order to deliver a truly integrated waste tracking and management business system. Some of these existing systems to be integrated include IWTS at Idaho National Lab, WIMS at Sandia National Lab and others. The aggregation of data and consolidation into a single comprehensive business system delivers best practices in lifecycle waste management processes to be delivered across the Department of Energy facilities. This concept exists to reduce operational costs to the federal government by combining key business systems into a centralized enterprise application following the methodology that as contractors change, the tools they use to manage DOE's assets do not. IWITS is one efficient representation of a sound architecture currently supporting multiple DOE sites from a waste management solution. The integration of ATMS, RadCalc and RFITS and the concept like IWITS into a single solution for DOE contractors will result in significant savings and increased efficiencies for DOE. Building continuity and solving collective problems can only be achieved through mass collaboration, resulting in an online community that DOE contractors and subcontractors access common applications, allowing for the collection of business intelligence at an unprecedented level. This is a fundamental shift from a solely 'for profit' business model to a 'for purpose' business model. To the conventional-minded, putting values before profit is an unfamiliar and unnatural way for a contractor to operate - unless however; your
Development of efficient business process models and determination of their characteristic properties are subject of intense interdisciplinary research. Here, we consider a business process model as a directed graph. Its nodes correspond to the units identified by the modeler and the link direction indicates the causal dependencies between units. It is of primary interest to obtain the stationary flow on such a directed graph, which corresponds to the steady-state of a firm during the business process. Following the ideas developed recently for the World Wide Web, we construct the Google matrix for our business process model and analyze its spectral properties. The importance of nodes is characterized by Page-Rank and recently proposed CheiRank and 2DRank, respectively. The results show that this two-dimensional ranking gives a significant information about the influence and communication properties of business model units. We argue that the Google matrix method, described here, provides a new efficient tool ...
Full Text Available The article is devoted to the analysis of process management approach. The main understanding of process management approach has been researched in the article. The definition of process and process management has been given. Also the methods of business process improvement has been analyzed, among them are fast-analysis solution technology (FAST, benchmarking, reprojecting and reengineering. The main results of using business process improvement have been described in figures of reducing cycle time, costs and errors. Also the tasks of business process reengineering have been noticed. The main stages of business process reengineering have been noticed. The main efficiency results of business process reengineering and its success factors have been determined.
ALESSANDRO ROBERTO LUCENA1
Full Text Available This work aims to present a study on Services Oriented Architecture – SOA components and to show how this architecture can contribute to integrate distributed systems, in private and government organizations, considering their need of using multiple information systems to accomplish their activities. Concepts related to these architectures, their components, implementation requirements, usage advantages and disadvantages, as well as a study of two examples of SOA architecture in government organizations will also be presented: the Interoperability Standards for Electronic Government (Padrões de Interoperabilidade de Governo Eletrônico - e-PING, and the Integrated Management System (Sistema de Gestão Integrada– SGI.
Full Text Available IntroductionThank you for inviting me to share my thoughts on what the government is doing to reduce the burden on small business. I also look forward to hearing the other speakers talk about how to make the regulatory system more responsive and relevant to business needs.It is more than a year since the fall of Lehman Brothers and the beginning of the Australian Government’s response to the global financial crisis.Today, the Australian economy is showing encouraging signs of recovery. The Government’s policy responses have been largely responsible for placing Australia in a better position than most countries around the world.The Mid-Year Economic and Fiscal Outlook (MYEFO (released earlier this month showed that the economy is performing much better than was forecast in the last Budget — MYEFO shows that Australia is the only advanced economy to have recorded positive growth through the year to June 2009. MYEFO also upgraded the growth forecasts for the following two years with consequental falls in the expected peak unemployment rate.Although this is good news, the GFC has clearly affected, and is continuing to impact on, small business.A number of Australian Chamber of Commerce and Industry surveys have reported large falls in small business confidence and conditions throughout 2008 and early 2009. However, the August ACCI Small Business Survey reports that, while conditions for small business are expected to remain challenging, conditions are stabilising.This good news is supported by the most recent Commonwealth Bank – ACCI Business Expectations Survey, which shows that small, medium and large businesses are expecting business conditions to improve significantly during this quarter.It is true that small businesses succeed or fail on the creativity, ingenuity, innovation and imagination of their owners and staff. It is also true that small businesses are notoriously time poor. When considering ways to improve the regulatory
Full Text Available A process must have appropriate objectives and structure enabling it to function teleologically and efficiently. To function performantly, a process must be managed appropriately. Business process management (BPM includes: (1 target management, which includes functional sub-targets at each critical project stage; (2 performance management, which includes receiving regular feedback on the process outputs, monitoring the actual performance by measurement dimensions set in targets, providing feedback, identifying and correcting the process shortcomings, i.e. monitoring and controlling process progress and performance; (3 resource management, which includes supporting each step in the process of managing equipment, human resources and budget required for achieving set goals in all process stages; (4 process interface management. This article also presents the results of empirical, i.e. development-based research conducted by the authors on a sample of organisation, for the purpose of a composite and complex process, well modelled and automated with ERM functionalities. Process compositeness is determined by the fact that it includes several processes mutually connected through single interface, with postulates of radical holisms. Results obtained by this research point to the need to integrate ERP systems and BPM tools. ERP is necessary, but not sufficient, for its functionalities support and point to cross-section-outcomes in process activities, while BPM, with its set of various tools largely built in BI technology, points to events, outcomes and latent sets of flows, dynamics and hidden clusters of process flow, dynamics and longitudinal process overview.
Adeline du Toit
Full Text Available Purpose: The purpose of this exploratory study was to determine how knowledge workers could align the creation and management of business records with organisational records management needs. Problem investigated: Knowledge workers are employed by more than one organisation at the same time. This creates problems in managing and preserving the business records created and received by knowledge workers. This article investigates how organisations should manage and preserve their business records that are created and received by knowledge workers who are employed by more than one organisation. Methodology: The importance of the management of business records in the knowledge economy was discussed and in the empirical survey data was collected through a questionnaire survey of 122 knowledge workers at an investment management company. Findings: The results of the empirical survey revealed that the majority of respondents always save business records that they create on their own personal filing systems and that they are familiar with the concept of records management. The findings provided support for the hypothesis that knowledge workers take control of managing the business records of various organisations, as their careers consist of a series of projects or assignments, irrespective of the organisation employing them. Value of research: The active role that knowledge workers can play in the management of strategic business records, underlines its key position as an information management function in organisations. Further research is needed to clarify the importance of records management in the knowledge economy. Conclusion: Knowledge workers take control of managing the business records of various organisations, as their careers consist of a series of projects or assignments while working at different organisations.
Peck, Craig; Reitzug, Ulrich C.
Purpose: This article examines the history of three management concepts that originated in the business sector and progressed to the K-12 education sector. Framework: We propose a new conceptual model intended to help illuminate how ideas and strategies originally created for business leadership gain influence in the realm of K-12 school…
Smith, James O.; Gribble, T. D.; Tomkiewicz, Joseph
This paper investigated the perceptions of undergraduate business students toward male and female managers who were alcoholics. Since most of the respondents were soon to graduate and seek employment opportunities in business organizations, their perceptions and predispositions seemed relevant. While it was found that the perceptions of alcoholic…
New York State Education Dept., Albany. Bureau of Continuing Education Curriculum Development.
In this curriculum guide on small business management, lessons (including specific course content and teaching suggestions) are developed around general traits and practices conducive to success in small businesses, loans and other sources of capital, budgeting and planning, recordkeeping, marketing and selling, advertising and sales promotion,…
One important effect of increasing localized autonomy, authority, responsibility, and accountability has been a growing yet understated recognition that effective business management is an essential component of educational leadership. The education business is expanding and becoming more complex and requires propitious oversight. As a result,…
Brott, Pamelia E.
Business, management, and financial occupations are found in organizations in which individuals direct activities and perform tasks related to business and finance. The career cluster includes 144 occupational titles across 57% of the 23 major Standard Occupational Classification groups, with almost half of the occupations considered "bright…
Mutschler, B.; Reichert, M.U.
Estimating the value of business process management (BPM) technology is a difficult task to accomplish. Computerized business processes have a strong impact on an organization, and BPM projects have a long-term cost amortization. To systematically analyze BPM technology from an economic-driven persp
Fisher, Josie; Bonn, Ingrid
The academic literature arguing that there is an urgent requirement for businesses to become more sustainable is rapidly expanding. There is also a demonstrated need for managers to develop a better understanding of sustainability and the appropriate strategies required to improve business sustainability. In addition, there have been international…
Johnson, David W.; Bartholomew, Kimberly W.; Miller, Duane
Stakeholders, such as future employers, parents, and educators, have raised their expectations of college graduates in the area of computer literacy. Computer skills and understanding are especially critical for business management graduates, who are expected to use computer technology as a tool in every aspect of their career. Business students…
This special issue was born from a Workshop organized by the e-Business & e-Government Special Interest Group of the British Academy of Management (BAM), held on the 3rd-4th May at Brunel University Business School in London. The central theme of the workshop was on the relationship between e-Business and Information Systems (IS) research.
Full Text Available This special issue was born from a Workshop organized by the e-Business & e-Government Special Interest Group of the British Academy of Management (BAM, held on the 3rd-4th May at Brunel University Business School in London. The central theme of the workshop was on the relationship between e-Business and Information Systems (IS research.
Plice, Robert K.; Reinig, Bruce A.
A recent Association to Advance Collegiate Schools of Business (2006) task force called for increased interaction between business schools and the business community to identify essential skill sets and help with the curriculum-management process. An information systems curriculum-assessment study solicited input from recent alumni working in the…
Rogač, Peter Mihael
This diploma thesis covers information system SAP R3 which dates in year 1972. During decades it has been improved and spread almost in all areas of data handling in companies. By help of different modules the system covers human resources, production planning, material management, plant maintenance, project system, etc. The basic navigations in SAP R3 run by help of shortcuts of programs, called transaction. The business applications of system are divided in standard and customer applicat...
Soares, Ivan David de Almeida
There is a growing investment by organizations on integrated core financial and resource planning systems. These systems drive key company management decisions on how to improve their operation. The available commercial solutions for these systems include Oracle E-Business Suite. However, this is a generic system, able to support food manufacturing as well as airplane maintenance. It must be configured to fulfill company requirements and only with extended customization, can this platform ada...
Bewayo, E.D. [Montclair State Univ., NY (United States)
Macworld magazine recently reported that more than one in five companies eavesdrops electronically on its employees. Electronic eavesdropping is one name given to electronic management Besides being known as electronic eaves-dropping, electronic management also goes by electronic monitoring, electronic supervision, electronic snooping, electronic sweat-shopping, electronic surveillance, electronic Big Brothering, and computerized performance monitoring. Some of these labels connote negative things about electronic management, and relate to applications of electronic management to extreme and unreasonable levels. In the rest of this paper the terms electronic management and electronic monitoring will be used interchangeably. In this paper we discuss the impacts of electronic management, positive and negative, on workplaces, with emphasis on small businesses. This small business emphasis is partly because of the author`s research interests, and partly because most of what has been written on electronic management has been based on large business contexts. This large business bias has been partly due to the fact that the early inroads of electronic management were almost exclusively limited to large companies--beginning with telephone service observation in the late 1800s. However, now with the growing affordability and, consequently, the proliferation of electronic technology (especially the computer), electronic management is no longer the monopoly of large corporations. Electronic management has now reached restaurants, drug stores, liquor stores, convenience stores, and trucking companies. And in some industries, e.g., banking, every business, regardless of size, uses electronic monitoring.
Georgeta SOAVA; Mircea RADUTEANU
Customer relationship management is a marketing imperative, derived not only from the need to improve the company‘s financial situation, but of the undeniable advantages of loyalty and a customer base stabilization. Constituting itself as an innovative tool is still subject to varying interpretations as diverse ways of implementation, in the context of new guidelines of sales activity: optic change from the product to potential beneficiaries. Implementation of a system suitable CRM represents...
Milašinović, Boris; Kalpić, Damir; Fertalj, Krešimir
This paper describes the architecture of a system called Business Information System Feasibility. The purpose of the system is to establish a base for an impartial and computer-aided decision-making tool for choice of information system software and
Dong, Yahui; Zhang, Pengwei; Li, Wei
To strengthen the informationization construction of the financial management has great significance to the achievement of business management informationization, and under the network economic environment, it is an important task of the financial management that how to conduct informationization construction of traditional financial management to provide true, reliable and complete financial information system for the business managers. This paper thoroughly researches the problem of financial information orientation management (FIOM) by taking the method of combining theory with practice. This paper puts forward the thinking method of financial information management, makes the new contents of E-finance. At last, this paper rebuilds the system of finance internal control from four aspects such as control of organization and management, system development control and safety control of network system.
Chaney, Lillian H.; Lyden, Julie A.
College students (n=265) reported their impressions of business faculty's personal appearance, body language, behavior, and office appearance. Findings indicate that impression management is useful for professors who want to convey credibility, authority, and interest in students. (JOW)
There are many reasons why smaller businesses should have an environmental management system, but also many difficulties, such as limitations in the time and resources available, and the size of the environmental impacts. How can a small business providing intellectual services make environmental improvements by creating and implementing an environmental management system (EMS)? This report is a case study on how to create an EMS. It was carried out with the management consultancy Radical Spo...
Cummings, Richard G.; Holmes, Linda E.
Teaching, research, and service expectations of the academic profession may sometimes seem overwhelming. Although much has been written about time management in general, there has not been much written about time management in the academic professions and even less written about time management for academics in the business disciplines. This paper…
Islam, Hasibul; Grzibowska, Asja
People, process and IT are amongst the most important assets of any organization. Optimal utilization of these resources has been the question of research in business and academia for many decades. The business world have responded by inventing various methodologies that can be used for addressing problems of quality improvement, efficiency of processes, continuous improvement, reduction of waste, automation, strategy alignments etc. Some of these methodologies can be commonly called as Busin...
Sawalha, Ihab Hanna
Business Continuity Management (BCM) is a process that focuses on counteracting organizational risk, disasters and crises. Placing Business Continuity Management in the context of Strategic Planning (SP) will help organizations to cope with a wide range of unexpected incidents before, during and after their occurrence. Subsequently, this will help to ensure the long-term survival of an organization. The aim of this research is to develop an understanding of the significance of placing B...
Rafael Araujo Kluska; Edson Pinheiro de Lima; Sergio Eduardo Gouvêa da Costa
The organizational processes, also known as business processes, have became a fundamental structure for the management of the modern organizations. Knowing the work flow of the organization is a necessary condition for the development of continuous improvement processes. The benefits and advantages provided by the use of an approach based on BPM (Business Processes Management) are evident. The benefits include improvements in efficiency, quality and flexibility, besides other aspects generati...
Under conditions of the contemporary „Knowledge economy” human resources become more and more important for the successful development of the business organization. In the present article there is drawn the nature of strategic human resource management. There are presented in a generalized form the results of empirical studies of the interrelation between human re source management in the business organization and the results of its activity. There are generalized the peculiarities of the mai...
Nikulina Irina; Khomenko Igor; Sediakina Anna; Kanov Viktor
The main goal of the article is to provide the insight on the gender management in connection with contemporary management. There have been wide ranges of scientific discussions regarding the question of a specific management style that women use in the business practice. A traditional approach indicates that there is no such way of managing an organization as a feminine management style. The traditional approach emphasise that women tend to use the men’s leading style with slight adjustments...
Full Text Available Intense competition in today business world makes offer of qualified goods and services essential in tourism businesses as it is in manifacturing businesses. To continue their existence, these profit-oriented businesses have to have an active quality costs system which follows cost of exercises to provide quality, keeps them under control besides providing quality. This study reveals managers’ opinion and present state of 3,4 and 5-star hotel businesses according to their quality costs applications. In this sense, hotel managers’ aspects of quality costs and their activities within quality costs were tired to be evalu ated, as a result of the study, it was discovered that essential part of the hotel businesses (67,2 % didn’t have quality costs system.
Information technologies have reached the stage where their usefulness is assessed by how they enable organizations to act smarter, faster, more efficiently and more creatively. Business value, rather than by technology artifacts themselves, is created by the ways information technologies enable...... and improve business processes. As a consequence, there is a growing need to address managerial aspects of the relationships between information technologies and business processes. The aim of this PhD study is to investigate how the practice of conjoint management of business processes and information...... technologies can be supported and improved. The study is organized into five research papers and this summary. Each paper addresses a different aspect of conjoint management of business processes and information technologies, i.e. problem development and managerial practices on software...
We are witnessing a revolution in industry which, if successful, will change forever how business systems are developed and the type of staff required. This paradigm shift has only recently become possible as business process conceptual understanding evolved, technologies have matured and higher abstraction levels have become possible. Industry leads Business Processing Systems research as it has the strategic imperative and resources to be effective. Academic research is faced with three...
Galičić, Vlado; Ivanović, Slobodan
An information system is the basis of a hotel as a business system. Its role is to improve the processes involved in performing, managing and strategically planning business operations. It enhances the intangible features of services and increases process and service quality through improvements and innovations. As a business system, a hotel consists of a number of interrelated subsystems. A feature of modern hotel operations is the existence of an integrated hotel information system through ...
A management system is developed in order to reflect the needs of the business and to ensure that the objectives of the organization will be achieved. The process model and each individual process within the system then needs to identify the drives or requirements from external customers and stakeholders, regulations, and standards such as ISO and 50-C-Q. The processes are then developed to address these drivers. Developing the process in this way makes it fully integrated and capable of incorporating any new requirements. The International Standard (ISO 9000:2000) promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system to enhance customer satisfaction by meeting customer requirements. The IAEA Code recognizes that the entire work is a process which can be planned, assessed and improved. For an organization to function effectively, numerous linked activities have to be identified and managed. By definition a process is an activity that using resources and taking into account all the constraints imposed executes the necessary operations which transform the inputs in outcomes. Running a system of processes within an organization, identification of the interaction between the processes and their management can be referred to as a 'process approach'. The advantage of such an approach is the ensuring of the ongoing control over the linkage between the individual processes composing the system as well as over their combination and interaction. Developing a management system implies: identification of the process which delivers Critical Success Factor (CSFs) of the business; identifying the support processes enabling the CSFs to be accomplished; identifying the processes that deliver the business fundamentals. An integrated management system should include all activities not only those related to Quality, Health and Safety. When developing an IMS it is necessary to identify all of the drivers
Full Text Available Profound reflection is currently being made in academic circles upon the principles which have long been the basis of economic theories in the teaching of business management. Amidst the issues discussed is the concept of human nature driven primarily by self-interest. Profit maximization and governance mechanisms in order to protect shareholders’ interests have become the essence of all good business practice. The present paper proposes a change in direction towards a wider and more realistic perspective with regards to the individual’s values within the sphere of the teaching of business management.
... systems, purchasing systems, earned value management systems (EVMS), material management and accounting... 252.215-7002, to clarify that the contractor's accounting system shall provide for management reviews...) assessing and approving/disapproving the six business systems, (2) making the decision to withhold...
Abstract Todaythe survival ofthe companyis largely determinedbythe ability ofcompaniesto competeinthe market so improvement on the quality of accounting information system is needed. Companies use accounting information system as a tool to generate information that managers can make decisions. To be able to take the right decisions necessary quality of accounting information systems. In view of the above this paper considers the Influence Of Business Strategy On The Quality Of Accounting Info...
With the widely use of information system, the enterprise has accumulated large amount of business data. It is urgent and complicated task to manipulate the massive and complex data collation, dig out the useful knowledge which can assist business managers and technical staff with decision-making and error analysis. At present, the business intelligence is in its initial stage in nuclear power plants (NPP), most of the plants start to show and analyze the data at the end-user interface, then go further with Data Mining gradually. By the basis of Data Warehouse. Online Analytical Processing and Data Mining technology, the data can be extracted, transformed and loaded. After the processing, the data is converted into useful information for plant managers to have different perspectives of decision-making and technical staff to analyse errors. (authors)
Abel, M. W.; Shepelyansky, D. L.
Development of efficient business process models and determination of their characteristic properties are subject of intense interdisciplinary research. Here, we consider a business process model as a directed graph. Its nodes correspond to the units identified by the modeler and the link direction indicates the causal dependencies between units. It is of primary interest to obtain the stationary flow on such a directed graph, which corresponds to the steady-state of a firm during the business process. Following the ideas developed recently for the World Wide Web, we construct the Google matrix for our business process model and analyze its spectral properties. The importance of nodes is characterized by PageRank and recently proposed CheiRank and 2DRank, respectively. The results show that this two-dimensional ranking gives a significant information about the influence and communication properties of business model units. We argue that the Google matrix method, described here, provides a new efficient tool helping companies to make their decisions on how to evolve in the exceedingly dynamic global market.
Archer, Norm; Yuan, Yufei
Since the core of e-commerce is information and communications, support for managing customer relationships is available to those who know how to use it. Discusses how technology can be used to encourage and facilitate customer-business relationships. Shows through a customer relationship life cycle model how the management of related procurement…
Virginia Polytechnic Inst. and State Univ., Blacksburg. Div. of Vocational-Technical Education.
This self-instructional module on business records is the ninth in a set of twelve modules designed for small business owner-managers. Competencies for this module are (1) identify the records required for business operations and (2) describe the important uses of business records. Provided are information sections (reasons for records, parts of a…
DONG Xiaoying; LIU Qianqian; YIN Dezhi
The alignment between information systems (IS) and business strategy along with its implications for perceived IS effectiveness and business performance is an important question, which is rarely studied in China. Based on an empirical study, this paper summarized the significance of IS strategic alignment and its impact on business performance. This study also measured business strategy, information system strategy, and information system strategic alignment, built a conceptual model to describe the relationship between these factors, and investigated their implications for information system performance and business performance. A structural equation model was employed to test the conceptual model. Analyses of data gathered in a survey indicate that information system strategic alignment is a better predictor of business performance than business strategy or information system strategy alone, although business strategy can significantly influence business performance.
Nowadays websites has significant importance and makes strong impact of the company’s business. They are widely used to deliver services and information, manage transactions, and facilitate communications. Websites are company’s business card. Businesses are currently seeking alternative software tools which can help them to improve their performance and online services. There are two appropriate solutions to this problem- Content Management System and HTML editors. Both development tools ...
National Association of Independent Schools, Boston, MA.
The business office guides of the departments of education of Illinois and New Jersey served as the basic resource documents in forming this guide for independent school business managers. The checklists are grouped under the following headings: financial management, insurance and risk management, records retention, purchasing, nonacademic staff,…
Fuller, Jack A.; Denton, James W.
The fields of Management Science (MS) and Operations Management (OM) have co-existed in business school curricula for over a half century. This paper examines five trends that point toward a bright future for Operations Management in the business curriculum. These trends include an increasing emphasis on global competition, the growth of the…
Pau, Louis-François; Vervest, Peter
textabstractAdvanced Business Process Management (BPM) tools enable the decomposition of previously integrated and often ill-defined processes into re-usable process modules. These process modules can subsequently be distributed on the Internet over a variety of many different actors, each with their own specialization and economies-of-scale. The economic benefits of process specialization can be huge. However, how should such actors in a business network find, select, and control, the best p...
Product innovations are the cornerstones of growth and profit in business. One of the main arguments put forward in this dissertation postulates that commercial success is required for a new product to become a product innovation. Commercial success does not happen automatically; it requires the proper management of commercialization. Commercialization within the context of new products is defined as a set of business activities, tasks, and actions that run in parallel with ideation and produ...
Tomescu Ada Mirela
The relevance of management as significant factor of business activity can be established on various management systems. These will help to obtain, organise, administrate, evaluate and control particulars: information, quality, environmental protection, health and safety, various resources (time, human, finance, inventory etc). The complexity of nowadays days development, forced us to think â€˜integratedâ€™. Sustainable development principles require that environment management policies and p...
Florida Veljanoska; Majlinda Axhiu
The idea of this paper is to introduce the great support of information systems to the management activities of a corporation. Information system as a combination of information technology and peoples actions that support operations, management and decision making, involves four major types of systems: Transaction Management System, Management Information System, Decision-Support System and Executive Support System, and with that it is able to entail and support all business activities. In tr...
Full Text Available Abstract Where unethical business decision-making arises from failures of ethical perception, there is an important role for ethical training and decision-making tools. These may help business people to consider all relevant issues when assessing the ethical status of potential decisions. Ethical training programmes give business people a basic understanding of the principles which underlie ethical judgements and equip them with many of the necessary skills for dealing with the ethical dilemmas which they face in their jobs. Similarly, ethical decision-making tools may guide managers through the various ethical considerations which are relevant to business decision-making and help them to develop their ethical-perceptual skills. Furthermore, by establishing and reinforcing good ethical decision-making practices, training programmes and decision-making tools may also reduce the incidence of self-consciously unethical decision-making. A new approach to improving the ethical quality of business decision-making by the use of computerized business ethics expert systems is proposed. These systems have the potential to guide business people through a process of ethical evaluation while simultaneously fulfilling an educational role, thus providing many of the benefits of both training programmes and decision-making tools. While the prospect of a computer system which could simply make ethical judgements for business people is both unrealistic and undesirable, a system which leads human decision-makers through a structured assessment process has the potential for genuine benefits. Keywords: Expert Systems, Ethical Decision Making
Quiescenti, M; Bruccoleri, Manfredi; La Commare, Umberto; Noto La Diega, Sergio; Perrone, Giovanni
Abstract In the last years, many organizations have used business process modeling as an effective tool for managing organizational changes. However, process modeling has rarely been exploited for supporting the entire business process management lifecycle. This includes the design of business processes as well as their implementation and control. The adoption and implementation of ERP systems is a crucial issue if referred to SMEs. The main problem is that the cost of implementati...
Drabek, Thomas E
Death and social disruption caused by disasters of varying forms will continue to increase in the future. So too will the impacts on tourism, now one of the fastest growing and largest sectors of the worldwide economy. Tourist business managers must implement evidence-based preparedness activities to enhance the survival potential and future profitability of their firms. Drawing upon recent research studies of the tourist industry during times of crisis and the broad social science knowledge base regarding human responses to disaster, seven key lessons are described. Emergency managers must facilitate the incorporation of these lessons into the culture of tourist business managers. PMID:27108918
Boscan, Luis; Poudineh, Rahmatallah
As intermittent, renewable resources gain more share in the generation mix, the need for power system flexibility increases more than ever. Parallel to this, technological change and the emergence of new players bringing about innovative solutions are boosting the development of flexibility......-enabling business models, adding new activities to the existing supply chain. Ranging from technological to market-based innovation, this chapter reviews the latest developments in these emerging models. The main conclusion is that when flexibility becomes scarce in the system, new players with their innovative...... business models will play an important role in ensuring sufficiency and efficiency of flexibility services....
Liu, L.; Daniels, H.; Hofman, W.J
The risk management over a supply chain has to be founded on the management controls in each of the partner companies in the chain. Inevitably, the business relationship and operations dependence bind the control efforts of partner companies together. This proposes challenges for supply chain risk m
J. Mingers; L. Leydesdorff
A discipline such as business and management (B&M) is very broad and has many fields within it, ranging from fairly scientific ones such as management science or economics to softer ones such as information systems. There are at least three reasons why it is important to identify these sub-fields ac
The present financial management systems reflects only partially the economic reality and they are no longer able to act as an instrument for the management. It is absurd that an economy populated by business models based on 21st century technology to use financial management systems based mainly on the same principles formalised by Luca Paciolli in 1494. Therefore, one of the causes of the current economic crisis could be the lack of coordination between the evolution of the business models ...
Bertino, Elisa; Ferrini, Rodolfo; Musci, Andrea; Paci, Federica; Steuer, Kevin J.
Business processes have gained a lot of attention because of the pressing need for integrating existing resources and services to better fulfill customer needs. A key feature of business processes is that they are built from composable services, referred to as component services, that may belong to different domains. In such a context, flexible multi-domain identity management solutions are crucial for increased security and user-convenience. In particular, it is important that during the execution of a business process the component services be able to verify the identity of the client to check that it has the required permissions for accessing the services. To address the problem of multi-domain identity management, we propose a multi-factor identity attribute verification protocol for business processes that assures clients privacy and handles naming heterogeneity.
Full Text Available With ongoing globalization and thereof derived growing competitiveness on most markets, companies are under constant pressure to increase the effectiveness and efficiencies of their operations. This article focuses on one of the core business management processes – on planning, namely on Sales and Operations Planning (S&OP and its latest development stage represented by the concept of Integrated Business Planning (IBP. It aims to extend the traditional concept of S&OP for selected topics from business strategy and portfolio management, which structured inclusion into planning represent one of key factors distinguishing IBP from conventional S&OP. Implementation of IBP, which constitutes significant step towards operational excellence, is applicable for almost all business and thus can be used broadly as effective tool for facing the challenges of economic and financial crisis.
Full Text Available The paper considers some of the possible of integrational joining in the domain of information system (IS development and e-business application. Up to date reengineering processes imply focusing on complementariness of strategic approach in IS development and e-business in order to provide optimal business of an organization. By forming and defining the structure of resources in manages, an organization provides its competitiveness on the market. It is obvious that e-business strategy rests upon, and makes connections with other strategies. This predominantly implies corporative and IS strategy with support of SCM (Syplay Chain Management and CRM (Customer Relations Management.
In a typical business sector, processes are the building blocks of the achievement. A considerable percentage of the processes are consisting of business processes. This fact is bringing the fact that business sectors are in need of a management discipline. Business Process Management (BPM) is a discipline that combines modelling, automation, execution, control, measurement, and optimization of process by considering enterprise goals, spanning systems, employees, customers, and partners. CERN’s EN – HE – HM section desires to apply the BPM discipline appropriately for improving their necessary technical, administrative and managerial actions to supply appropriate CERN industrial transport, handling and lifting equipment and to maintain it. For this reason, a Process Mapping Database Tool is created to develop a common understanding about how the section members can visualize their processes, agree on quality standards and on how to improve. It provides a management support by establishing Process Charts...
The purpose of the work was to identify the factors determining the dynamics influencing consumer behavior. The theme of this topic is based on the importance of consumer behavior in running a business. Purchasing behavior following processing is realized not only the needs that were the basis for decision making (thirst, hunger, cold, prestige, self-image, etc.), but also information on which choice is made (quality, design, taste , color, reliability). We propose in this study to achieve an...
Li Liu; Xinde Chen
Purpose ¨Cbased on the complicate and changeable situation in the economic field, Chinese family enterprises should rethink the strategy and innovate continually to achieve the evergreen. The purpose of this paper is to examine the advantage and disadvantage of Chinese family business and deduce several Applicable approaches for Sustainable development. Design/methodology/approach ¨CBased on a review of the relevant literature, Advantages and disadvantages are developed. Case study data are u...
Hoffmann, Joerg; Weber, Ingo; Kraft, Frank
International audience Business processes control the flow of activities within and between enterprises. Business Process Management is concerned, amongst other things, with the maintenance of these processes. In particular, it becomes ever more important to be able to quickly create modified processes for changed market conditions. We show that AI Planning can help with this, by automatically composing process skeletons. We formalize this as a particular form of planning with non-determin...
Cross-cultural issues have been put forward to explain the high failure rate among American firms doing business in China and vice versa. This study focuses on investigating the strategic orientations and behaviors of subsidiaries in business relationship development (BRD) for multinational firms with bases in both countries. In particular, it explores how local managers perceive the effectiveness of BRD and cope with issues between the parent company and the local environment. The study cond...
With information technology becoming an increasingly important part of every enterprise, managing IT risk has become critically important for CIOs and their business counterparts. However, the complexity of IT makes it very difficult to understand and make good decisions about IT risks. CISR research has identified four business risks - Availability, Access, Accuracy, and Agility - that are most affected by IT. Since nearly every major IT decision involves conscious or unconscious tradeoffs a...
William D. BRICE; Wayne D. JONES
This study empirically examines what makes Ukrainian family-firm culture unique by comparing the values and beliefs of Ukrainian family-business members with that of professional bank managers within Ukraine. Morck and Yeung (2003) suggest that the implications of family business are especially relevant for former planned economies such as Ukraine in that government’s social policy on the encouragement or discouragement of privately-held sectors of the economy is yet to be fully formed. Ukr...
Grosse, Christine Uber
This article explores the use of intercultural management cases as alternative instructional materials in business language courses. These cases use the power of story to teach about successful global leaders who effectively lead across cultures. As the cases engage and inform business language students, they also serve as a valuable resource for teaching language, communication, and culture. Additionally, the cases develop situation analysis and problemsolving skills. Three prominent CEOs se...
Yakhontova I. M.
Full Text Available The formation of a system of indicators for assessing the performance of the business processes of the enterprise is one of the most actual and modern directions of increase of efficiency of activity of the enterprise. The system of indicators should be developed in accordance with the specifics of company's activity, its strategic goals and available resources. Consideration of the process of developing a system of indicators of business processes on a specific example of an industrial enterprise allows not only to evaluate the operation of departments in terms of running processes, but also to develop a list of measures to improve the efficiency of functions execution of business processes. The work presents theoretical information, the development of a system of indicators of business processes within the selected areas using this method of process optimization. The initial stage of the work on the development and evaluation of a system of indicators of business processes was made by enterprise characteristics, description of its organizational structure and core activities. The article considers the indicators of process, product and satisfaction of customers in terms of cost, time and technical performance. For example, the business process that best reflects the specifics of the enterprise, the process of developing a system of indicators and presented conclusions, and developed recommendations and actions for the application of the system of indicators of business processes
Valentina Gecevska; Paolo Chiabert; Zoran Anisic; Franco Lombardi; Franc Cus
Product Lifecycle Management (PLM) is the process of managing the whole life cycle of a product starting from generating an idea, concept description, business analyzes, product design and solution architecture and technical implementation, to the successful entrance to the market, service, maintenance and product improvement. At present, a wide range of stakeholders including consumers, regulators, shareholders and public bodies are demanding that companies address product management through...
Moll, Jim; Crosthwaite, Jim; Dorrough, Josh
Better ways of managing native biodiversity and farm business are examined on selected wool properties across the Central Victoria region in Australia, using the Ararat Hills as a case study. Future management options are being developed in close collaboration with each producer in order to enhance native biodiversity while maintaining or improving farm profitability. Detailed vegetation surveys have been carried out on each property, and a set of management options developed that are consist...
Cyber Risks for Business Professionals: A Management Guide is a general guide to the origins of cyber risks and to developing suitable strategies for their management. It provides a breakdown of the main risks involved and shows you how to manage them. Covering the relevant legislation on information security and data protection, the author combines his legal expertise with a solid, practical grasp of the latest developments in IT to offer a comprehensive overview of a highly complex subject.
Total Quality Management denotes a path by which - both in a stable and a transitional environment, in a professional and scientific way and by applying a variety of methods and techniques, through constant improvements and involvement of all employees - one could get to a model that enables a simultaneous achievement of the top quality level on one hand, and the top management level, on the other. Total Quality Management is a paradigm of business success in the entire world because its set ...
IntroductionThank you for inviting me to share my thoughts on what the government is doing to reduce the burden on small business. I also look forward to hearing the other speakers talk about how to make the regulatory system more responsive and relevant to business needs.It is more than a year since the fall of Lehman Brothers and the beginning of the Australian Government’s response to the global financial crisis.Today, the Australian economy is showing encouraging signs of recovery. The Go...
Setoguchi, T.; Manchu, Y.; Katsumata, M. [Toshiba Corp., Tokyo (Japan)
Toshiba provides a range of information technology (IT) solutions called SmartEC Solution, which includes business-to-business electronic commerce systems and services based on international standards and industrial know-how, especially our electronic data interchange (EDI) know-how as a manufacturer. These IT solutions are supplied as services covering strategy planning, system integration, and application service provider based on five types of business-to-business electronic commerce. (author)
Tambo, Torben; Bækgaard, Lars
technologies. In management of IT, it has become increasingly popular to use Enterprise Architecture (EA) as a method and supported by a series of formal frameworks. EA maps artifacts and motives against the business strategy. In this paper, MOT and EA are reviewed for their mutual potentials and issues. Two...... well planned technological changes. Management of technology (MOT) addresses identification, selection, (long term) planning, designing, implementation and operation of technology based business development. Information Technology (IT) is a key enabler for a vast range of contemporary corporate...... case studies illustrate how enterprises can make major changes derived from business strategy observing both MOT and EA. This suggests a combined view inspired from the IT business’ dedication to EA using EA’s formalisms and the management orientation of MOT to improve understanding technological...
The aim of this thesis was to evaluate and to analyze economics of selected retail business and on the basis of the gained information to define recommendations to improvement. The selected company was Czech Computer, s. r. o., which has been belonging to the biggest companies in the Czech ICT market for several years. In order to achieve the aim, a financial analysis was used as a base for evaluation of the economic situation. For the analysis of company neighbourhood, Porter´s Five Forces M...
Gabriel Vianna Schlatter
Full Text Available This paper presents a survey conducted on users of an online business simulation for an undergraduate Business Administration course. Previous research on the use of business simulations described the validity of this resource as a method for developing managerial skills, as well as the perceptions of students about the experience. However, few studies sought to directly assess which management competencies are built through the use of simulators. In this study, students expressed their perception of the management competencies developed by participating in the simulation. The survey was structured according to the macro-competencies proposed by the Tuning Latin America Project and identified those with higher and lower perceived development. It was found that the simulation was useful in building up competencies related to the use of information to support decision-making, management of company resources at the operational level and the identification and management of business risks. Moreover, it was possible to determine through factor analysis that the construction of various competencies occurred simultaneously, creating more elaborate assemblies. Five sets, composed of several competencies, have been identified and described as: carrying out undertakings based on data and facts; managing organization´s processes and projects; developing their own planning process; acting primarily with social responsibility; and, managing change risks through teamwork.
Trunova Ekaterina Viktorovna
The correctly lined up management system is an important element of intellectual capital of company and promotes growth of its market value. In the article grounded, that realization of strategy is impossible without intercommunication of strategic management and business-process management. Such organizational aspects of administrative activity, as role conception of management, strategic office and process office, are observed.
Trunova Ekaterina Viktorovna
Full Text Available The correctly lined up management system is an important element of intellectual capital of company and promotes growth of its market value. In the article grounded, that realization of strategy is impossible without intercommunication of strategic management and business-process management. Such organizational aspects of administrative activity, as role conception of management, strategic office and process office, are observed.
The main purpose of this study was to find out whether a company was using revenue management as a business management tool. The plan was to study the theoretical aspects most important for a hotel business from revenue management and compare these to the practice in real life. Theoretical part discussed theories of revenue management. Empirical part introduces the visibility of these theories in a company which is kept in secret. In this study the qualitative research method was used. Th...
Today Information System became one of the strategic recourses of an enterprise. Every business as well as business function is influenced by the information system. Information system has tremendously changed the rules of the game. The advent of computing as well as communication technology has overpowered the way business activities are carried out today. The information systems have offered number of advantages in data collection, processing, presentation, communication, storage, retrieval and search etc. On one had it is catering to the smaller needs of smaller business such as an account
Full Text Available Airline industry is characterized by large quantities of complex, unstructured and rapid changing data that can be categorized as big data, requiring specialized analysis tools to explore it with the purpose of obtaining useful knowledge as decision support for companies that need to fundament their activities and improve the processes they are carrying on. In this context, business intelligence tools are valuable instruments that can optimally process airline related data so that the activities that are conducted can be optimized to maximize profits, while meeting customer requirements. An airline company that has access to large volumes of data (stored into conventional or big data repositories has two options to extract useful decision support information: processing data by using general-purpose business intelligence systems or processing data by using industry specific business intelligence systems. Each of these two options has both advantages and disadvantages for the airline companies that intend to use them. The present paper presents a comparative study of a number of general-purpose and airline industry specific business intelligence systems, together with their main advantages and disadvantages.
Aim of the project for the NPPs Kruemmel and Brunsbuettel (Vattenfall) is the integral view of the business process as basis for the implementation and operation of management systems in the domains quality, safety and environment. The authors describe the integral view of the business processes in the frame of integrated management systems with the focus nuclear safety, lessons learned in the past, the concept of a process-based controlling system and experiences from the practical realization.
Pedersen, Torben; Thomsen, Steen
find that these differences can be partly attributed to the institutional determinants stressed by Whitley: structure of the financial system, government regulation and labour relations. However, we also find evidence of microeconomic effects attributable to firm size and industry structure which cut...
Wolf, Sebastian; Weißenberger, Barbara E.; Kabst, Rüdiger; Wehner, Sebastian
Business practice and literature frequently advocate more business oriented roles for management accountants. The aim of this study is to examine reasons for management accountants to act as business partners and to analyze corresponding performance effects. More specifically, two research questions are investigated: (i) why do management accountants act as business partners, and (ii) are business oriented management accountants beneficial to organizations? To answer these research questio...
Leonardo Guerreiro Azevedo
Full Text Available Information security is an essential subject for commercial and government organizations, and its deployment should be supported by software tools, both at design time (when authorization business rules are planned and designed and at run time (when authorization business rules are applied and monitored. An authorization business rule (or authorization rules, for short is a rule that states which operations may be executed on each data item by each user. Therefore, information security supporting tools should include features for editing, managing, and assuring the application and monitoring of authorization rules. These features may be structured in a framework composed by rule management and rule execution components. In real scenarios, evaluating and selecting tools to support organization business processes is typically handled by prospecting activities that are conducted in an ad-hoc way, and therefore are very time-consuming and hard to track. However, the rapid evolution of business scenarios, the increasing demand for traceability in business-IT alignment and the great number of IT solutions available for being evaluated require prospecting activities to be more systematic, traceable and quickly adapted to different scenarios. This work proposes a set of criteria and a systematic method for evaluating tools for management and execution of authorization rules. We have applied our approach in a real scenario. The results demonstrated that BRMS (Business Rule Management Systems tools can be used for authorization rule management, and Oracle DBMS is the most suitable tool for authorization rules storage and execution. Segurança da informação é um tópico essencial para organizações privadas e governamentais, e sua disponibilização deve ser apoiada por ferramentas de software, tanto em tempo de projeto (quando regras de negócio de autorização são planejadas e projetadas como em tempo de execução (quando regras de negócio de
A safe, secure and reliable transportation organization is a key component for the success of the nuclear industry. With the forecasted increase of radioactive material transport flows in future and the changing environment, AREVA Logistic Business Unit (L-BU) must ensure that safety and security risks are minimized but also ensure of the chain supply for its various facilities (mines, conversion, enrichment, fuel manufacturing, reprocessing, etc). AREVA L-BU Unit is implementing a transportation risk management initiative for the radioactive shipments of the AREVA group across all the Business Unit involved in shipments of radioactive and nuclear materials. The paper will present the four main components of the risk management. (authors)
Bai, Lining; Zhong, Ying
Introduction: The growth of small business is fast and their impact on the economy is becoming bigger. How to manage the inventory effectively and efficiently often is a challenge for these small businesses. The study took place at HEM-SOL FORSALJNINGS AB, a company involved in gym sports equipment wholesale. For HEM-SOL two inventory problems, stock-out and overstock occur frequently. The company wants to improve its efficiency and is con-sidering a change in the inventory management. Purpos...
YONG WANG; PANIKKOS POUTZIOURIS
Apart from starting, growing and/or sustaining a business, owner-managers in small firms have the responsibility to balance business goals and managerial priorities, with ownership control tendencies and family values (as in the case of the prolific family enterprise) in a fashion that can comfort all business stakeholders. Understanding the inter-relationship among owner-manager's leadership style, intra-organisational management systems, and business growth can enable us to develop insights...
Rachel J.C. Chen
Companies understand the importance of monitoring and managing their environmental impacts and aim to integrate, with consistent quality control, effective reduce-reuse-recycle programs and risk preventions. By building an integrated sustainable business and development system to meet certain environmental standards, many companies are eligible to be “green” certified. Companies may consider recognizing global visions on sustainability while implementing local best practices. An integrated s...
Giardini, Angelo; Kabst, Rüdiger; Müller-Carmen, Michael
Human resource management in Germany is deeply rooted in its institutional environment. Thus, US style HRM cannot be simply transferred to the German context. Nevertheless, the German business system is not hostile to HRM principles. Rather, these practices have to be adapted to the demands and constrains of the German socio-economic context. The key labour market institutions of collective bargaining, co-determination, and initial vocational training in particular require a pluralist style o...
The goal of this Diploma Thesis is to analyze the current situation of the selected business entity in terms of motivation and reward and evaluate human resources and employee satisfaction with the current incentive program. The thesis is divided into two parts, theoretical and practical. The theoretical part shows the topics related to human resources management as activation and motivation employees, stimulation of work behavior, the company payroll system, performance appraisal and form...
Full Text Available Existing typology of methods of business system integration to business space and interdependences between the method of integration, type of development strategy, integration and innovative strategy are studied. The matrix of mutual accordance of these strategies and methods of integration of business system into business space is developed. Application of the matrix can efficiently support the forming of the agreed non-contradictory set of strategies.
Existing typology of methods of business system integration to business space and interdependences between the method of integration, type of development strategy, integration and innovative strategy are studied. The matrix of mutual accordance of these strategies and methods of integration of business system into business space is developed. Application of the matrix can efficiently support the forming of the agreed non-contradictory set of strategies.
Sports transformed into an extremely complex phenomenon requiring the ability to manage business areas with different characteristics combining a wide range of aspects: emotional and logical, international and local, professional and amateur, high-tech and high-touch, traditional and new, competition and cooperation, short term and long-term goals, randomness and planning, confidentiality and visibility. For many years, sport organisation management concentrated on technical competitive aspec...
Full Text Available Business intelligence (BI refers to computer-based techniques used in spotting, digging-out, and analyzing business data, such as sales revenue by products and/or departments, or by associated costs and incomes. BI technologies provide historical, current, and predictive views of business operations. Common functions of business intelligence technologies are reporting, online analytical processing, analytics, data mining, business performance management, benchmarking, text mining, and predictive analytics. Business intelligence aims to support better business decision-making. Thus a BI system can be called a decision support system (DSS. Though the term business intelligence is sometimes used as a synonym for competitive intelligence, because they both support decision making, BI uses technologies, processes, and applications to analyze mostly internal, structured data and business processes while competitive intelligence gathers, analyzes and disseminates information with a topical focus on company competitors. Business intelligence understood broadly can include the subset of competitive intelligence.
The Cullen Enquiry into the Piper Alpha disaster in the U.K. North Sea recommended that an operator should formally present it's company Management System and demonstrate how safety is achieved throughout the life cycle of a platform, from design through operation to abandonment. Brunei Shell Petroleum has prepared a corporate level Safety Management System. As part of Safety Case work, the corporate system is being extended to include the development of specific Management Systems with particular emphasis on offshore production operations involving integrated oil and gas facilities. This paper will describe the development of Management Systems, which includes an intensive Business Process Analysis and will comment upon it's applicability and relationship to ISO 9000. The paper will further describe the applicability and benefits of Management Systems and offer guidance on required effort. The paper will conclude that development of structured Management Systems for safety critical business processes is worthwhile but prioritization of effort will be necessary. As such the full adoption of Management Systems will be directional in nature
Miller, D Joshua; Throckmorton, Thomas W; Azar, Frederick M; Beaty, James H; Canale, S Terry; Richardson, David R
We conducted a study to determine the general level of knowledge that orthopedic residents have on business and practice management topics at graduation and to evaluate the level of knowledge that practicing orthopedic surgeons need in order to function effectively in a medical practice. Residency graduates from a single training program were asked to complete a survey that gathered demographic information and had surgeons rate their understanding of 9 general business and practice management skills and the importance of these skills in their current practice situation. The amount of necessary business knowledge they lacked at graduation was defined as a functional knowledge deficiency (FKD) and was calculated as the difference between the reported importance of a topic in current practice and the level of understanding of that topic at graduation (larger FKD indicates greater deficiency). Those in physician-managed practices reported significantly higher levels of understanding of economic analytical tools than those in nonphysician-managed practices. There were no other statistically significant differences among groups. Hospital-employed physicians had the lowest overall FKD (4.0), followed by those in academic practices (5.1) and private practices (5.9). Graduating orthopedic surgeons appear to be inadequately prepared to effectively manage business issues in their practices, as evidenced by the low overall knowledge levels and high FKDs. PMID:26447414
The occurrence of risk situation and the manager’s awareness of it are serious threats for the organization and its objectives. Consequently, the manager has to have available, analyze, select and interpret many pieces of information, under stress, before making a decision for avoiding a disaster. Under these circumstances, a computerized model of risk management is the most adequate solution to make the intervention possibilities effective through a quicker and more accurate intervention. Th...
Full Text Available Purpose : The purpose of this research is to scrutinise motivational factors that may influence the levels of satisfaction and commitment of small business employees. Problem investigated : An unmotivated workforce leads to dissatisfaction and low commitment levels among employees. Possible consequences of these unproductive trends include higher costs, business closures and a negative effect on a country's economy. Employee satisfaction and employee commitment are thus vital for the success of any business. It is essential for business managers to keep their employees satisfied and committed to the business. In order for business managers to motivate their employees to keep them satisfied and committed, they need to know how to motivate employees. A number of factors influence employee satisfaction and employee commitment, which include working conditions, managerial abilities, employee participation, company policies, recognition and feedback, as well as job interest and job importance. Managers should know how to apply each of these factors to ensure that employees are satisfied and committed. Methodology : A quantitative research approach was followed using a self-administered questionnaire. This measuring instrument consisted of three sections covering the biographical information of respondents, statements on motivational factors, and statements about satisfaction and commitment. A five-point Likert-type scale, ranging from strongly disagree to strongly agree, was applied. Simple random sampling was used to elicit the responses of 444 respondents from small businesses in the Nelson Mandela Metropole in South Africa. Cronbach Alpha coefficients were calculated to measure the internal consistency and reliability of the measuring instrument. Descriptive statistics, Pearson correlation coefficients and simple linear regression analyses were used to analyse the data. Findings and implications : The research revealed that significant positive
In the era of e-businesses, the traditional business services are greatly challenged by the ever-increasing demands from customers with various backgrounds and personalities. Large numbers of new e-businesses are driven by the needs of customers. The existing dynamics inherent in the customer needs require the corresponding dynamic management of services. Attempting to respond to customers in a rapid and intelligent way, this paper proposes a situation calculus based approach for dynamically managing e-Business services in the ubiquitous environment. By employing the formalism of the situation calculus to enable intelligence and automation, the approach can implement the functions of service automatic composition and model verification. These functions will improve the degree of customer-orientation and enable fast responsiveness in the emerging e-service systems.
Edward Wong Sek Khin
Full Text Available This study examined the relationship between control management and family business performance in the Malaysian context. It has two objectives, the first being to determine the relationship of organizational credit control policy and procedures, employee development and motivation, and intelligence collection systems to subsequent collection reports in Malaysian family SMEs. The second objective is to investigate the moderating effect of participation in decision-making and work effort towards innovation and business performance. This is a descriptive study involving 90 senior executives employed in 90 Malaysian family SMEs/firms. A correlation analysis from this study confirmed previous researchers' observations that high-level organizational commitment to credit control management is linked to improvements in business performance. The results suggest that three components - credit policy, employee development, and intelligence collection systems - are the most important predictors for the efficiency and effectiveness of credit control management.
Full Text Available Total Quality Management denotes a path by which - both in a stable and a transitional environment, in a professional and scientific way and by applying a variety of methods and techniques, through constant improvements and involvement of all employees - one could get to a model that enables a simultaneous achievement of the top quality level on one hand, and the top management level, on the other. Total Quality Management is a paradigm of business success in the entire world because its set up, inter alia, improves internal functions of an organisation, instils confidence in customers and triggers improvement chain reactions with suppliers and stakeholders. Quality is the foundation and client orientation is the base of the entire concept of total quality management. Placing customers at the centre is the main idea behind the entire quality concept around which everything is built. Improving the capacity of an organization to understand and meet the actual customer needs, both stated and implied, is the main objective of the total quality management. Teamwork and team leadership play a specific role in the total quality management, top managers have the key responsibilities, and activities of the medium and lower level managers together with all employees are of immeasurable significance. Managing the teamwork within the total quality management is not only a requirement for its set up, development and implementation, but also for its survival. Total Quality Management is a managerial philosophy and a mode of running a business in order to achieve success.
Jensen, Per Anker
mainly a specific customer orientation. It is concluded that a market relationship – internally or externally – is appropriate for non-strategic functions, while it is important to create a kind of coalition between strategic FM functions and the core business management. Originality/value: The paper......Purpose: The purpose of this article is to clarify the organisational relationships between Facilities Management (FM) and core business and how these relationships vary for strategic and operational support functions. Approach: The research takes a starting point in Michael Porter’s theory of...... value chains but also draws on theory of strategic FM, governance and forms of coordination. The value chains for core businesses and support functions are analysed and related to empirical data from a case study on a broadcasting corporation during a major relocation. Findings: A particular support...
Prof. Ph.D. Cãtãlina Bonciu
Full Text Available In the contemporary business world ethics represents one of the most exciting challenges,precisely because there is still no universally valid modality for solving a problem of this kind. Adopting anethic personal behavior does not always ensure winning in the problems regarding the actual business, norin the organizational behavior itself. The personal values, either native or gained by an individual throughouthis socializing do not represent a support or advantage in the attitude towards the economic life. What is it that actually concerns the managers:to succeed in their activity or to have an ethic activity? A successful business is necessarily an ethic one, or one lacking ethics? In particular, should the human resources manager choose the human factor of solid moral and ethic grounds, or the one exclusively focused on money quantifiable performance?
Virginia Polytechnic Inst. and State Univ., Blacksburg. Div. of Vocational-Technical Education.
This self-instructional module on success in small business is the first in a set of twelve modules designed for small business owner-managers. Competency objectives for this module are (1) ability to evaluate chances of success based upon one's personality and knowledge of good business practices and (2) ability to determine one's commitment to…
Campbell, Samuel G; Sinclair, Douglas E
In a time of increased patient loads and emergency department (ED) exit block, the need for strategies to manage patient flow in the ED has become increasingly important. In March 2002 we contacted all 1282 members of the Canadian Association of Emergency Physicians and asked them to delineate strategies for enhancing ED patient flow and ED productivity without increasing stress levels, reducing care standards or compromising patient safety. Thirty physicians responded. Their suggested flow management strategies, which ranged from clinical decision-making to communication to choreography of time, space and personnel, are summarized here. PMID:17382005
Swan, Bret R.
There is a growing need to study factors that affect user comprehension of Business Process Management (BPM) information portrayed by graphical process models (GPMs). For example, deployment of BPM Systems, unique types of enterprise-level information systems, has dramatically increased in recent years. This increase is primarily because BPM Systems give a variety of managers across an enterprise the ability to directly design, configure, enact, monitor, diagnose, and control business proce...
Kitchel, Allen; Cannon, John; Duncan, Dennis
The purpose of this study was to determine the perceived program management professional development needs of Idaho secondary business/marketing teachers (N = 233) in order to guide pre-service curriculum development and in-service training activities. Sixty-two percent (n = 146) of the 233 teachers completed a modified version of Joerger's (2002)…
de la Torre, Augusto; Martínez Pería, María Soledad; Politi, María Mercedes; Schmukler, Sergio L.; Vanasco, Victoria
This study describes the business and risk management practices that banks use to serve small and medium enterprises (SMEs). To do so, we use recently collected evidence from Argentina and Chile for a significant number of banks in each country, gathered through on-site meetings, a tabulated questionnaire, and a detailed data request. We find that banks are setting up separate departments ...
A business Spanish curriculum that presents the full spectrum of general and specialized areas--including management, banking, finance, marketing and advertising--might seem ambitious for a single course. A course that aims to present the full picture would seem to impose an undue burden on memory and retention of the content. By emphasizing…
Ruiz-Lozano, Mercedes; de los Rios-Bergillos, Araceli; Tirado-Valencia, Pilar; Millan-Lara, Salud
The objective of this research was to analyze the impact of the learning process in business administration and management of students' values, through the application of factor analysis to the information obtained in a survey consisting of students in the first and fifth year of studies. The study derived the following conclusions: First,…
DREW, EILEEN PATRICIA
PUBLISHED Cheltenham, UK. Northampton, MA, USA Series: New Horizons in Management This chapter addresses the largely under-researched theme of how entrepreneurs in Ireland manage their business lives in parallel with their family commitments, with specific reference to dependent children. Since the emergence of dual-earner couples as ?typical?, there has been an expanding attention to the working lives of parents and the issue of work?family conflict in the conte...
ZHILENKO V. YU.; PАN BING
The article analyzes the main risk factors in the tourist business, taking into account their specificity. We studied the sequence of steps tourism risk management. Considered a specific method to manage risk through the establishment of time limits for cancellation of the tour. Also investigated methods for transforming risk (the risk of failure, reduce the size of losses, reduce the frequency of damage or loss prevention). The main methods of reducing the account risks: insurance and divers...
Molnar, G.; Rathonyi-Odor, K.; Borbely, Akos
CSR has become increasingly important in todayâ€™s business world and managers must consider not only the economic results of their decisions but also the legal, ethical, moral, and social impact and repercussions of each of their decisions. Some multinational companiesâ€™ CSR activities even clearly represent applicability of CSR in sport management. The aim of this study was to do a critical comparative analysis, present the changes, alterations in the traditional company philosophy, object...
..., management, or control of business. 1.42 Section 1.42 Alcohol, Tobacco Products and Firearms ALCOHOL AND... ownership, management, or control of business. In the event of any change in the ownership, management, or..., management, or control of such business, or in the case of a corporation, the names and addresses of such...
Trided Aleksandr N.
In the articles the basic principles of revenue management of enterprises are considered. The approach to revenue management of enterprises from position of strategic management are offered. Expedience orientation of management of enterprise a profit on the receipt of the set having a special purpose income is grounded.В статье рассмотрены основные принципы управления доходами предприятий. Предложены подходы к управлению доходами предприятий с позиции стратегического управления. Обоснована це...
Grondelle, Jeroen; Zoet, Martijn; Versendaal, Johan
Managing and supporting the collaboration between different actors is key in any organizational context, whether of a hierarchical or a networked nature. In the networked context of ecosystems of service providers and other stakeholders, BPM is faced with different challenges than in a conventional
Norta, A.; Grefen, P.; Angelov, S.; Kutvonen, L.
The question what a business-to-business (B2B) collaboration setup and enactment application-system should look like remains open. An important element of such collaboration constitutes the inter-organizational disclosure of business-process details so that the opposing parties may protect their business secrets. For that purpose, eSourcing  has been developed as a general businessprocess collaboration concept in the framework of the EU research project Cross- Work. The eSourcing characte...
Meiryani; Muhammad Syaifullah
Abstract The purpose of this study was to determine the influence of business process to the quality of the accounting information system. This study aims to examine the influence of business process on the quality of the information system of accounting information system. The study was theoritical research which considered the roles of business process on quality of accounting information system which use secondary data collection. The results showed that the business process have a signifi...
Full Text Available The enterprise management represents a heterogeneous aggregate of both resources and assets that need to be coordinated and orchestrated in order to reach the goals related to the business mission. Influences and forces that may influence this process, and also for that they should be considered, are not concentrated in the business environment, but they are related to the entireoperational context of a company. For this reason, business processes must be the most versatile and flexible with respect to the changes that occur within the whole operational context of a company.Considering the supportive role that information systems play in favour of Business Process Management - BPM, it is also essential to implement a constant, continuous and quick mechanism for the information system alignment with respect to the evolution followed by business processes.In particular, such mechanism must intervene on BPM systems in order to keep them aligned and compliant with respect to both the context changes and the regulations. In order to facilitate this alignment mechanism, companies are already referring to the support offered by specific solutions, such as knowledge bases. In this context, a possible solution might be the approach we propose, which is based on a specific framework called Process Management System. Our methodology implements a knowledge base support for business experts, which is not limited to the BPM operating phases, but includes also the engineering and prototyping activities of the corresponding information system. This paper aims to compare and evaluate a traditional BPM approach with respect to theapproach we propose. In effect, such analysis aims to emphasize the lack of traditional methodology especially with respect to the alignment between business processes and information systems, along with their compliance with context domain and regulations.
Full Text Available Academic Motivation Scale (AMS was applied to Business Information Systems students for finding out their reasons and motives for enrolling this academic field, for undergraduate and postgraduate academic cycles. The students were presented the AMS scale translated in Romanian, together with other questionnaires. The first part of the paper makes a short introduction to AMS, the second describes its objectives, while the third presents the results.
Catalin Maican; Radu Lixandroiu
Academic Motivation Scale (AMS) was applied to Business Information Systems students for finding out their reasons and motives for enrolling this academic field, for undergraduate and postgraduate academic cycles. The students were presented the AMS scale translated in Romanian, together with other questionnaires. The first part of the paper makes a short introduction to AMS, the second describes its objectives, while the third presents the results.
Full Text Available Opportunizing emerged as the core variable of this classic GT study on business and management. Opportunizing is the recurrent main concern that businesses have to continually resolve, and it explains how companies recurrently create, identify, seize or exploit situations to maintain their growth or survival. Opportunizing is the recurrent creation and re-creation of opportunities in business. Opportunizing is basically what business managers do and do all the time. The problematic nature of opportunizing is resolved by a core social process ofopportunizing and its attached sub-processes that account for change over time and for the variations of the problematic nature of its resolution.Opportunizing has five main facets. These are conditional befriending (confidence building & modifying behavior,prospecting (e.g. information gaining, weighing up (information appraisal & decision-making, moment capturing (quick intervention for seizing strategic opportunities, andconfiguration matching (adjusting the business organization to abet the other activities of opportunizing.On a more abstract level, opportunizing has three more organizational facets: the physically boundary-less, the valuehierarchical, and the physically bounded. The first of these called perpetual opportunizing. This emerges from the conjunction of conditional befriending and prospecting. The second facet is called triggering opportunizing. It arises from the coming together of weighing up and moment capturing. The final facet is called spasmodic opportunizing. This happens when moment capturing and configuration matching unite.
With the growth in social networking and the potential for larger and larger breaches of sensitive data,it is vital for all enterprises to ensure that computer users adhere to corporate policy and project staff design secure systems. Written by a security expert with more than 25 years'' experience, this book examines how fundamental staff awareness is to establishing security and addresses such challenges as containing threats, managing politics, developing programs, and getting a business to buy into a security plan. Illustrated with real-world examples throughout, this is a must-have guide for security and IT professionals.
Full Text Available Business Rules is a powerful technology for representing a business policy. It opens the chance to react fast on changes in the market. For example, new pricing strategies can be implemented without a time consuming re-programming of a sales software. The knowledge expressed by rules can be easily understood by non-computer experts. Business experts therefore are able to handle Business Rules directly and therefore make changes even faster. For this, the construction of a Global Semantic Graph (GSG to support future information- and collaboration-centric applications and services, is a very important subject. The GSG is a publish/subscribe (pub/sub based architecture that supports publication of t-uples and subscriptions with standing graph queries. An implementation of an efficient pattern matching algorithm such as Rete on top of a distributed environment might serve as a possible substrate for GSG’s pub/sub facility. Knowledge description and exploitation within a Business Rule Management System (BRMS are somehow conflicting characteristics, since the increase of the representation power of knowledge diminishes the efficiency of the system and increases the difficulty of carrying it out. Many challenges in the BRMSs field are difficult to solve from a computational point of view.The use of variables in a Business Rule Management System knowledge representation allows factorising knowledge, like in classical knowledge based systems. The language of the first-degree predicates facilitates the formulation of complex knowledge in a rigorous way, imposing appropriate reasoning techniques. It is, thus, necessary to define the description method of fuzzy knowledge, to justify the knowledge exploiting efficiency when the compiling technique is used, to present the inference engine and highlight the functional features of the pattern matching and the state space processes. This paper presents the main results of our project for designing a compiler
Canada is committed to not only maintaining, but also improving upon our record of having one of the safest aviation systems in the world. The development, implementation and maintenance of safety management systems is a significant step towards improving safety performance. Canada is considered a world leader in this area and we are fully engaged in implementation. By integrating risk management systems and business practices, the aviation industry stands to gain better safety performance with less regulatory intervention. These are important steps towards improving safety and enhancing the public's confidence in the safety of Canada's aviation system. (author)
The subject of the submitted thesis "Application of marketing in management of companies" is an analysis of the current market situation where the company ABC operates and on the basis of this analysis to create a marketing plan. The theoretical part is devoted to defining the concepts of specialized literature, mainly focusing on the process of creating a marketing plan. The following section is devoted to, based on lessons learned from the theory itself, actual analysis and designing a mark...
Aversano, Lerina; Tortorella, Maria
Software systems mainly considered from enterprises for dealing with a business process automation belong to the following two categories: Workflow Management Systems (WfMS) and Enterprise Resource Planning (ERP) systems. The wider diffusion of ERP systems tends to favourite this solution, but there are several limitations of most ERP systems for automating business processes. This paper reports an empirical study aiming at comparing the ability of implementing business processes of ERP systems and WfMSs. Two different case studies have been considered in the empirical study. It evaluates and analyses the correctness and completeness of the process models implemented by using ERP and WfM systems.
MMIS Selection Process: Outlines steps to follow and describes factors to consider when selecting an MMIS. Also includes our Materials Management Process Evaluation and Needs Assessment Worksheet (which is also available online through ECRInet(TM)) and a list of suggested interview questions to be used when gathering user experience information for systems under consideration. Section 3A. MMIS Vendor Profiles: Presents information for the evaluated systems in a standardized, easy-to-compare format. Profiles include an Executive Summary describing our findings, a discussion of user comments, a listing of MMIS specifications, and information on the vendor's business background. Section 3B. Discussion of Vendor Profile Conclusions and Ratings: Presents our ratings and summarizes our rationale for all evaluated systems. Also includes a blank Vendor Profile Template to be used when gathering information on other vendors and systems. We found that, in general, all of the evaluated systems are able to meet most of the functional needs of a materials management department. However, we did uncover significant differences in the quality of service and support provided by each vendor, and our ratings reflect these differences: we rated two of the systems Acceptable--Preferred and four of the systems Acceptable. We have not yet rated the seventh system because our user experience information may not reflect the vendor's new ownership and management. When this vendor provides the references we requested, we will interview users and supply a rating. We caution readers against basing purchasing decisions solely on our ratings. Each hospital must consider the unique needs of its users and its overall strategic plans--a process that can be aided by using our Process Evaluation and Needs Assessment Worksheet. Our conclusions can then be used to narrow down the number of vendors under consideration... PMID:8655344
ABSTRACT: Management Information System (MIS) is a system that provides all data necessary to manage organization in a more effective and efficient way. Today more than 90 per cent of key business processes are linked to information technology. Competition forces both small and large businesses to introduce some kind of information system to their business. Range of such systems is huge starting from small web site and ending with enterprise systems. Firms may spend tremendous amount of resou...
Masafumi KOTANI; Junichi IIJIMA
Corporations need to improve business processes in order to enhance velocity and service levels while reducing their processing costs and differentiating themselves in the face of competition.The levitation of importance beyond support roles has raised IT investment decisions to high priority in chief executive officers'agendas.Corporate planning groups as well as lines of business are increasingly applying techniques of IT applications portfolio management in a more systematic fashion to improve decision-making and resource-allocation processes. Recent advances in software engineering and IT service delivery methodologies have achieved the logical separation of business functions from implementation.This separation has made a new breed of innovative IT project possible with a new project risk structure;the adjustment of portfolio management techniques is appropriate.We present an integrated portfolio management model so that the corporation can focus on organic growth through sources at both the department and top management levels.The research gives clear advice as to how top management can seek economic growth by selecting an entrepreneurial strategic posture,implying a strong risk-taking propensity.By integrating a risk-return model and risk-tolerance paradigm to cope with today's risk structure,overall capabilities can improve the decision process and the corporation's performance as well.The application of the integrated technique to a Japanese manufacturing firm is described.
Leibold, Marius; Gibbert, Michael
Due to the dramatic shifts in the knowledge economy, this book provides a significant departure from traditional strategic management concepts and practice. Designed for both advanced students and business managers, it presents a unique combination of new strategic management theory, carefully selected strategic management articles by prominent scholars such as Gary Hamel, Michael Porter, Peter Senge, and real-world case studies. On top of this, the authors link powerful new benchmarks in strategic management thinking, including the concepts of Socio-Cultural Network Dynamics, Systemic Scoreca
Nowadays, with the development of the information and communication technology, information systems have been developing rapidly. More and more software companies choose to develop the information system to be their main business. They want to increase their business profits by developing the information system. However, the failure rate of developing information system has been high during these years. The purpose of the thesis is to discover how to use project management knowledge to improv...
Through a change in philosophy and the development of a new, more efficient information management system, Arizona Public Service Co. (APSW) has, in less than two years, reduced material and service costs by 10 percent. The utility plans to cut these costs form 1993 figures by 25 percent before 2000. The utility is breaking new ground with ongoing implementation of new business processes and the new Materials Logistics Information System (MLIS), which has been co-developed with Texas Instruments Software Division (TISD)
This article analyses the potentials and possibilities of changing outbound logistics from highly labour intensive on the information processing side to a more or less fully automated solution. Automation offers advantages in terms of direct labour cost reduction as well as indirect cost reduction...... process alignment with a highly standardised outbound logistics although serving a vast range of customers and countries. Expressing a number of compliance requirements and associated business processes outlines the design criteria for the information system. Implementation of this design with bespoke ERP...... is not a matter of whether the system can or cannot, but a matter of making a technological and economical best fit. Along the formal implementation issues there is a parallel process focused on a mutuality between IT teams, business users, management and external stakeholders in offering relevant...
Kaplan, Robert S; Norton, David P
Companies have always found it hard to balance pressing operational concerns with long-term strategic priorities. The tension is critical: World-class processes won't lead to success without the right strategic direction, and the best strategy in the world will get nowhere without strong operations to execute it. In this article, Kaplan, of Harvard Business School, and Norton, founder and director of the Palladium Group, explain how to effectively manage both strategy and operations by linking them tightly in a closed-loop management system. The system comprises five stages, beginning with strategy development, which springs from a company's mission, vision, and value statements, and from an analysis of its strengths, weaknesses, and competitive environment. In the next stage, managers translate the strategy into objectives and initiatives with strategy maps, which organize objectives by themes, and balanced scorecards, which link objectives to performance metrics. Stage three involves creating an operational plan to accomplish the objectives and initiatives; it includes targeting process improvements and preparing sales, resource, and capacity plans and dynamic budgets. Managers then put plans into action, monitoring their effectiveness in stage four. They review operational, environmental, and competitive data; assess progress; and identify barriers to execution. In the final stage, they test the strategy, analyzing cost, profitability, and correlations between strategy and performance. If their underlying assumptions appear faulty, they update the strategy, beginning another loop. The authors present not only a comprehensive blueprint for successful strategy execution but also a managerial tool kit, illustrated with examples from HSBC Rail, Cigna Property and Casualty, and Store 24. The kit incorporates leading management experts' frameworks, outlining where they fit into the management cycle. PMID:18271319
Value Co-Creation & Proposition in Service Business Models & Eco-Systems – Interactions, Perspectives, Roles : 20 Manager Interviews in SMEs & MNCs 3 Case Studies from IBM (Leadership, Strategy, Technology, Services)
Tošić, Damjan; Bhatty, Usman Tariq
The academic and business understanding of how Business Models through Service Logic co-creates, proposes, and captures value in extensive and complex Networked Systems is at its first daylight, specifically in the context of Service Systems with their Ecologies. With the complexity emerging in the Service Economies along with the advances in Information and Communication Technology such as the Cloud and Big Data, to describe and define the business operations, units, and value propositions c...
Report of the Material Management Sustainable Energy Development (SED) Team was presented, outlining strategic directions and initiative for embedding SED principles in the materials management function. Six principles underlying SED were prescribed, accompanied by a framework for analysis. Excerpts from position papers used in the formulation of SED recommendations and initiatives were provided. The general theme of the recommendations was: (1) materials management activities should be review to ensure consistency with SED, (2) strategic alliances should be developed where appropriate and (3) staff in the Fossil Business Unit should promote SED among industry suppliers
The thesis “Modern payment systems in e-business” is divided into five main chapters. Introduction defines e-money in the Czech Republic, and is followed by the objectives and methodology of this thesis. The literature overview deals with online payment systems used currently in the Czech Republic and also abroad. Further, the literature overview provides the basic concepts of e-money and e-business, Internet payment protocols and payment options for e-money. There are many electronic payment...
SERGHEI MARGULESCU; RICHARD POSPISIL
Economists and managers should be aware today of the fact that some concepts and economic mechanisms need to be reconsidered in the context of the new aspects of globalization. The appearance of new types of business and new trade patterns on the international stage has led to the restructure of worldwide competition. “Traditional” competition between companies is replaced, in the context of the “globally integrated businesses” and the new division of labour based on the “function...